SATO Printer GT408, GT412, GT424e User Guide
GT408/412/424e  
Printer  
OPERATOR MANUAL  
PN 9001138B  
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TABLE OF CONTENTS  
INTRODUCTION  
About This Manual  
General Description  
Control Features  
1-2  
1-3  
1-4  
TECHNICAL DATA  
Physical Characteristics  
Power  
2-2  
2-2  
2-2  
2-2  
2-2  
2-2  
2-3  
2-3  
2-3  
2-3  
2-4  
2-5  
2-5  
Enviromental  
Processing  
Command  
Interface Modules  
Print  
Media  
Ribbon  
Sensing  
Character Font Capabilities  
Barcode Capabilities  
Regulatory  
INSTALLATION  
Unpacking & Parts Identification  
Printer Installation  
Site Location  
3-2  
3-2  
3-3  
Cable Connection  
3-3  
Media Selection  
3-4  
Media & Ribbon Loading  
Interface Selection  
RS232C Serial Interface  
IEEE1284 Parallel Interface  
Universal Serial BUS (USB) Adapter  
Local Area Network (LAN) Ethernet  
802.11B Wireless  
3-4  
3-6  
3-6  
3-8  
3-9  
3-9  
3-9  
Receive Buffer  
ACK/NAK Protocol  
Accessories Installation  
External Signal Connector  
Memory Expansion  
3-10  
3-10  
3-11  
3-11  
3-12  
3-13  
3-14  
3-14  
Interface Upgrade  
Label Cutter  
Label Peeler  
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PRINTER CONFIGURATION  
Configuration Modes  
Normal Mode  
4-2  
4-2  
User Mode  
4-3  
Advanced Mode  
4-4  
IEEE1284 Interface Setup Mode  
RS232C Interface Setup Mode  
Centronics Interface Setup Mode  
LAN Interface Setup Mode  
USB Interface Setup Mode  
Cartidge Mode  
SEMBL Mode  
Test Print Mode  
Download Mode  
Hex Dump Mode  
Boot Download Mode  
Data Save Mode  
Default Settings Mode  
Print Cancel Mode  
Print Darkness Default Mode  
Service Mode  
4-5  
4-6  
4-7  
4-8  
4-9  
4-10  
4-11  
4-12  
4-13  
4-14  
4-15  
4-16  
4-17  
4-18  
4-19  
4-20  
4-21  
4-22  
Factory Mode  
Screen Identification  
TROUBLESHOOTING  
Error Signals  
5-2  
5-7  
5-9  
Troubleshooting Table  
Interface Troubleshooting  
Parallel Interface  
5-9  
RS232 Serial Interface  
LAN Ethernet Interface  
Universal Serial Bus (USB) Interface  
Test Print Troubleshooting  
Hex Dump Mode  
5-9  
5-10  
5-10  
5-11  
5-11  
5-12  
5-14  
Test Label Printing  
Sensor Locations  
MAINTENANCE  
Cleaning Procedures  
Replacement Procedures  
Print Head  
6-2  
6-3  
6-3  
6-4  
6-6  
6-6  
6-7  
6-8  
6-9  
6-10  
6-11  
Platen Roller  
Adjustment Procedures  
Print Head Alignment  
Print Head Pressure  
Print Head Balance  
Ribbon Guide  
Label Sensor Positioning  
Potentiometer Adjustments  
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INTRODUCTION  
• About This Manual  
• General Description  
• Control Features  
SATO GT4xxe Series Operator Manual  
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Unit 1: Introduction  
ABOUT THIS MANUAL  
This manual is laid out consistent with the product discussed and provides all of the information  
required for printer maintenance and repair by SATO approved personnel. For the repair  
technician, this manual is intended to compliment, and to be used as an extension of, owner/  
operator literature.  
This manual also incorporates the use of special information boxes. Examples of these boxes  
and the type of information provided in each, are below.  
WARNING: PROVIDES INFORMATION THAT, IF UNHEEDED, MAY  
RESULT IN PRESONAL INJURY.  
CAUTION: PROVIDES INFORMATION THAT, IF UNHEEDED, MAY  
RESULT IN EQUIPMENT DAMAGE.  
NOTE: Provides helpful hints to assist in performing the tasks at hand.  
LCD DISPLAY: Provides the specific display that should be visible on  
the LCD at that point.  
A comprehensive Table Of Contents provided at the front of this manual facilitates rapid  
movement within. The contents identify the different Units, Chapters, and Sections. Each  
references the page number of their commencement.  
The pages of this manual have embedded headers and footers to assist the user in identifying  
his or her exact position within the manual. The header provides the section number followed by  
its name. The footer identifies the product on the left, the manual’s part number in the center, and  
the page number to the right side of the page.  
Page enumeration is two-part with each separated by a hyphen. The first character set  
references the Unit and the second identifies the page number. Page numbers begin with the  
numeral (1) one at the commencement of a new unit and ascends sequentially.  
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Unit 1: Introduction  
GENERAL DESCRIPTION  
The GT4xxe series printer is a high-performance printer capable of printing all popular bar codes  
and twelve human-readable fonts; providing an inventory of thouasnds of styles and sizes. Its  
heavy metal construction is designed to deliver optimum performance in demanding  
environments.  
Top Housing Cover  
Rear Housing Cover  
Left Housing Cover  
Memory Card Access  
Ribbon Supply Spindle  
Ribbon Rewind Spindle  
Media Holder  
Operator Panel  
Power Switch  
Media Guide  
Side Cover  
Platen Roller Assembly  
Front Housing Cover  
Print Head Assembly  
Figure 1-1a, Primary Components  
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Unit 1: Introduction  
CONTROL FEATURES  
This chapter identifies the interactive control features of the printer. These functions are  
generally defined here. More specific explainations will be found throughout this manual on how  
to use them.  
LCD Display  
LED Indicators  
Communicates operational conditions via the use  
of icons and text.  
POWER  
Illuminates when the power on.  
ONLINE  
Illuminates when communication is available .  
Flashes when fails.  
STATUS  
Flashes when an error occurs. Flashes when  
sending/receiving data.  
LABEL  
Flashes when paper error occurs.  
RIBBON  
Flashes when ribbon error occurs.  
Operator Buttons  
POWER ON LINE STATUS  
LABEL  
RIBBON  
FEED  
Feeds the equivalent of a sheet of paper when  
pressed once. Positions paper if misaligned .  
LINE  
FEED  
LINE  
Starts and stops printing and transmission of  
data.  
Maintenance Panel  
FUNCTION  
CANCEL  
ENTER  
FUNCTION  
Allows movement through the various menus  
and modes.  
VOLUME  
PITCH OFFSET DARKNESS  
Permits the movement of the cursor for input.  
ENTER  
Allows the selection of an option.  
CANCEL  
Cancels a print job. Allows return to the previous  
screen when moving through the menus.  
VOLUME  
For buzzer volume adjustment.  
PITCH  
For adjusting print position.  
OFFSET  
Adjusts cut, peel, and tear-off stop positions.  
DARKNESS  
Adjusts print density .  
Power Switch  
Breaks the circuit providing power to the printer.  
Figure 1-2, Operator Panel  
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TECHNICAL DATA  
• Physical Characteristics  
• Power  
• Enviromental  
• Processing  
• Print  
• Media  
• Ribbon  
• Sensing  
• Interface Modules  
• Character Font Capabilities  
• Barcode Capabilities  
• Regulatory Approvals  
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Unit 2: Technical Data  
PHYSICAL CHARACTERISTICS  
Width  
Height  
Depth  
Weight  
10.67 Inches (271 mm)  
12.00 Inches (305 mm)  
17.90 Inches (455 mm)  
33.07 Pounds (15.0 Kg) standard  
POWER  
Input Voltage  
100-240 Volts AC +/- 10%, 50/60 Hertz +/-5%  
Power Consumption  
200 Volts/150 Watts Operating, 89 Volts/40 Watts Idle  
ENVIRONMENTAL  
Operating Temperature  
Storage Temperature  
Storage Humidity  
32° to 104°F (0° to 40°C)  
23° to 140°F (-5° to 60°C)  
30 to 90% RH Non-Condensing  
30 to 80% RH Non-Condensing  
Operating Humidity  
PROCESSING  
CPU  
32 Bit RISC  
2 Megabytes  
FLash ROM  
SDRAM  
4 Megabytes  
Receive Buffer  
Extended Memory  
2.95 Megabytes  
Flash Memory Board (8 Megabytes)  
COMMAND  
SATO Barcode Printer Language (SBPL)  
Intelligent Command  
Standard  
Optional  
SATO Embedded Basic Language (SEMBL)  
INTERFACE MODULES  
Enhanced Parallel Port  
Centronics Parallel Port  
IEEE1284 (ECP Compatible)  
Centronics  
RS232C (9600 to 57,600 bps) Standard  
RS422/485 (9600 to 57600 bps) Optional  
Serial Port  
Universal Serial Bus  
LAN  
USB Adapter (12 Mbps)  
10BASE-T/100BASE-TX Automatic Switching  
10/100 Base T, 802.11B Wireless Wi-Fi  
10BASE-T/100BASE-TX Automatic Switching  
Ethernet (Wireless LAN)  
Mini LAN  
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Unit 2: Technical Data  
PRINT  
Method  
Direct Thermal / Thermal Transfer  
Thermal Transfer: 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12 Inches Per Second  
Direct Thermal: 2, 3, 4, 5, 6 Inches Per Second  
Speed (user selectable)  
Print Module (dot size)  
.0049 Inches (.125 mm)  
203 Dots Per Inch (8 dpmm)  
305 Dots Per Inch (12 dpmm)  
609 Dots Per Inch (24 dpmm)  
Resolution  
Maximum Print Width  
Maximum Print Length  
4.10 Inches (104 mm)  
GT408 Printer: 98.43 Inches (2500 mm)  
GT412 Printer: 59.06 Inches (1500 mm)  
GT424 Printer: 15.75 Inches (400 mm)  
MEDIA  
Roll Paper: 10.43 Inch (265 mm) maximum diameter.  
Roll Media  
Core Size: 1.5, 3, 4 Inch (38.1, 76.2, 101.6 mm) internal diameter.  
Wound: Face In / Face Out. Face Out is for linerless only.  
Fan-Fold Media  
Maximum folded height: 7.87 Inches (200 mm)  
Media Width: 0.87 to 5.04 Inches (22-128 mm)  
Media Length: 0.24 to 5.04 Inches (6-397 mm)  
Standard Mode  
Tear-Off  
Backing Paper Width: 0.98 to 5.16 Inches (25-131 mm)  
Backing Paper Length: 0.35 to 15.75 Inches (9-400 mm)  
Media Width: 0.87 to 5.04 Inches (22-128 mm)  
Media Pitch: 0.67 to 5.04 Inches (17-397 mm)  
Backing Paper Width: 0.98 to 5.16 Inches (25-131 mm)  
Backing Paper Length: 0.79 to 15.75 Inches (20-400 mm)  
Thickness  
RIBBON  
Width  
0.002 to 0.010 Inches (0.06 - 0.268 mm)  
Minimum: 1.56 Inches (39.5 mm)  
Maximum: 1.77, 2.32, 2.99, 3.31, 3.62, 4.02, 4.37, 5.04  
(45, 59, 76, 84, 92, 102, 111, 128 mm)  
Length  
492 yards (450 m) roll.  
Face In / Face Out.  
3.34 Inches (85 mm)  
Wound  
Roll Diameter  
SENSING  
Gap  
Adjustable  
Adjustable  
Reflective Eye-Mark  
Label  
Adjustable  
Continuous Form  
Sensor not used.  
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Unit 2: Technical Data  
CHARACTER FONT CAPABILITIES  
MATRIX FONTS  
U
5 dots W x 9 dots H  
8 dots W x 15 dots H  
S
M
13 dots W x 20 dots H  
XU  
5 dots W x 9 dots H (Helvetica)  
XS  
17 dots W x 17 dots H (Univers Condensed Bold)  
24 dots W x 24 dots H (Univers Condensed Bold)  
XM  
OA Font (OCR-A)  
OB Font (OCR-B)  
AUTO SMOOTHING FONTS  
WB  
WL  
XB  
XL  
18 dots W x 30 dots H  
28 dots W x 52 dots H  
48 dots W x 48 dots H (Univers Condensed Bold)  
48 dots W x 48 dots H (Sans Serif)  
VECTOR FONT  
Proportional or Fixed Spacing  
Font Size 50 x 50 dots to 999 x 999 dots  
Helvetica, 10 Font Variations  
AGFA RASTER FONTS  
A Font  
B Font  
CG Times, 8 to 72 pt.  
CG Triumvirate, 8 to 72 pt.  
DOWNLOADABLE FONTS  
Bit Mapped True Type Fonts with Utility Program  
CHARACTER CONTROL  
Expansion up to 12 x in either the X or Y coordinates.  
Character Pitch Control  
Line Space Control  
Journal Print facility  
0, 90, 180, and 270 Degree Rotation  
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Unit 2: Technical Data  
BAR CODE CAPABILTIES  
UPC-A/E  
CODABAR  
Code 39  
Code 93  
Code 128  
Interleaved 2 of 5  
Matrix 2 of 5  
Bookland  
Linear Bar Codes  
RSS-14  
MSI  
POSTNET  
UCC/EAN 128  
Customer Barcode  
QR Code  
Veri Code  
Data Matrix  
Macro BDF  
Maxi Code  
Two Dimemsional  
PDF417  
Micro PDF417  
Truncated PDF  
QR Code  
NW-7 (Codabar)  
Composite Symbology  
Ratios  
1:2, 1:3, 2:5, User definable bar widths  
4 to 999 dots, User progammable  
Bar Height  
Rotation  
0, 90, 180, and 270 Degrees  
Sequential Numbering  
Custom Characters  
Expansion Ratio of Character  
Graphics  
Sequential numbering of both numerics and bar codes  
RAM storage for special characters  
Height: 1-12 times, Width: 1-12 times  
Full dot addressable graphics, SATO Hex/Binary, BMP or PCX formats  
Form overlay for high-speed editing of complex formats  
Form Overlay  
REGULATORY  
Safety  
EN 55022 (Class B), UL (CUL), TUV  
VCCI (Class B)  
Radiant Noise  
AC Line Noise  
Static Electricity  
Over 1000V p-p  
IEC (Level 3)  
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INSTALLATION  
• Unpacking  
• Parts Identification  
• Printer Installation  
• Interface Selection  
• Accessories Installation  
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Unit 3: Installation  
UNPACKING & PARTS IDENTIFICATION  
Unpack the printer as directed in the following procedure.  
1
2
3
4
5
6
Place the shipping container (box) upright on a soid, flat surface.  
Open the box, remove any loose items and the first layer of packing material.  
Carefully lift the printer and accessories from the box and place them on a solid flat surface.  
Remove the plastic covers from the packed items and visually inspect for physical damage.  
Ensure all components are present as dictated on the Packing List.  
Report damaged property.  
Accessory Box  
Printer  
Cushion  
Shipping Container  
Figure 3-1, Unpacking  
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Unit 3: Installation  
PRINTER INSTALLATION  
This chapter provides guidance on how to station, connect, and load the printer once unpacked.  
Following printer setup, procede to the next chapter for information on interface selection.  
SITE LOCATION  
•
•
•
Stationed on a solid flat surface.  
Stationed away from hazardous materials.  
Stationed within operational distance of the host based on interface specifications.  
CABLE CONNECTION  
The procedure below provides instruction on typical cable connection. The same procedure will  
apply to others that are not mentioned, but their connectors are also located behind the rear  
housing cover.  
1
2
3
4
Press the rear housing ocver catch and remove laterally (Figure 3-2a).  
Locate and identify the required connectors (Figure 3-2b).  
Connect the power supply and interface cables to their respective connectors (Figure 3-2c).  
Replace rear housing cover (Figure 3-2d).  
Rear Housing Cover  
Interface Connectors  
Housing Cover Catch  
Power Supply Connector  
Figure 3-2b  
Figure 3-2a  
Rear Housing Cover  
Pull Prevention Slot  
Figure 3-2d  
Figure 3-2c  
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Unit 3: Installation  
MEDIA SELECTION  
The size and type of the labels or tags to be printed should have been taken into consideration  
before printer purchase. Ideally, the media width will be equal to, or just narrower than, the print  
head. Using media that does not cover the print head will allow the platen roller to tread on it and  
wear it out. The media edge will also wear a groove in the platen roller affecting print quality.  
MEDIA & RIBBON LOADING  
There are two general media types that may be loaded and used; rolled and fan-folded. Each of  
those types may again be defined by whether their print application is direct thermal or thermal  
transfer. Those factors determine how the media is loaded and if ribbon stock is loaded at all.  
Thermal transfer media requires the use of ribbon stock for print application. In such a scenario,  
it is the ribbon stock (carbon paper) that contains the ink that will be transfered to the media.  
Direct thermal media has the ink embedded within and is brought to the surface through heat  
penetration by print head contact.  
Rolled media of standard diameter is loaded within the printer and suspended by the media  
holder. Larger, non-standard rolled media would be suspended outside the printer at its rear and  
fed inward. Fan-folded media would also be fed inward from the rear but is stacked as opposed  
to suspended.  
Refer to Figures 3-3a and 3-3b for proper media routing relative to the type to be used. If that to  
be used is direct thermal, ignore the ribbon stock in the figures and do not load that.  
Ribbon Roll  
Media Holder  
Media  
Media Guide  
Print Assembly  
Media Ramp  
Label Damper  
Figure 3-3a, Rolled Media & Ribbon Loading  
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Unit 3: Installation  
Ribbon Roll  
Media Holder  
Media  
Media Guide  
Print Assembly  
Media Ramp  
Label Damper  
Figure 3-3b, Fan-fold Media & Ribbon Loading  
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Unit 3: Installation  
INTERFACE SELECTION  
This chapter presents the printer interface types and their specifications. These specifications  
include detailed information to assist in the selection of the most appropriate method for the  
printer to interface with the host. The four acceptable interface methods are:  
•
•
•
•
•
RS232C Asynchronous Serial  
IEEE1284 Parallel  
Universal Serial Bus (USB) Adapter  
Local Area network (LAN) Ethernet  
802.11B Wireless  
Following the selection of the desired interface, proceed to the following unit for instructions on  
how to Configure the printer for that interface type.  
WARNING: NEVER CONNECT OR DISCONNECT INTERFACE CABLES  
(OR USE A SWITCH BOX) WITH POWER APPLIED TO EITHER THE  
HOST OR THE PRINTER. THIS MAY CAUSE DAMAGE TO THE  
INTERFACE CIRCUITRY IN THE PRINTER/HOST AND IS NOT COVERED  
BY WARRANTY.  
NOTE: Some hosts monitor the Request-To-Send (RTS) signal (pin 4 of 25)  
to determine if the printer is ready to receive data. Since the printer does not  
generate this signal, the RTS line must be held true (high) in order to allow  
communication. This can be performed by connecting the RTS pin to the  
Clear-To-Send (CTS) signal (pin 5 of 25).  
RS232C SERIAL INTERFACE  
This High Speed Serial Interface is a Plug-In Interface Module that can be installed in the printer  
by the user. The only difference between this interface and the TTL is their signal levels and  
cable pinouts.  
RS232C SPECIFICATIONS  
Asynchronous ASCII  
Half-duplex communication  
Bi-Directional Communication  
Data Transmission Rate  
Data Length  
Stop Bit  
9600, 19200, 38400, 57600 bps  
8 bit (selectable)  
1 bit (fixed)  
Parity Bit  
ODD, EVEN, NONE (selectable)  
ASC II Character Codes, JIS Kanji Codes  
STX (02H), ETX (03H), ACK (06H), NAK (15H)  
Special  
Codes Used  
Control Codes  
Connector  
Cable  
Special  
Signal Levels  
High = +5V to +12V, Low = -5V to -12V  
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Unit 3: Installation  
RS232C SERIAL INTERFACE SIGNALS  
PIN  
DIRECTION  
SIGNAL DEFINITION  
1
2
Reference  
To Host  
FG (Frame Ground)  
TD (Transmit Data) - Data from the printer to the host computer. Sends X-On/  
X-Off characters or status data (bi-directional protocols).  
3
4
To Printer  
To Host  
RD (Receive Data) - Data to the printer from the host computer.  
RTS (Request to Send) - Used with Ready/Busy flow control to indicate an  
error condition. RTS is high and remains high unless the print head is open (in  
this case, RTS would return to the high state after the print head is closed and  
the printer is placed back on-line) or an error condition occurs during printing  
(e.g., ribbon out, label out).  
5
6
7
To Printer  
To Printer  
Reference  
CTS (Clear to Send) - When this line is high, the printer assumes that data is  
ready to be transmitted. The printer will not receive data when this line is low. If  
this line is not being used, it should be tied high (to pin 4).  
DSR (Data Set Ready) - When this line is high, the printer will be ready to  
receive data. This line must be high before data is transmitted. If this line is not  
being used, it should be tied high (to pin 20).  
SG (Signal Ground)  
20 To Host  
DTR (Data Terminally Ready) - This signal applies to Ready/Busy flow control.  
The printer is ready to receive data when this pin is high. It goes low when the  
printer is off-line, either manually or due to an error condition, and while  
printing in the single job buffer mode. It will also go low when the data in the  
buffer reaches the buffer near full level.  
13  
1
25  
14  
Figure 3-4, Serial Interface Pin Assignments  
CABLE REQUIREMENTS  
DB9 DB25  
HOST  
CONNECTION DB9  
PRINTER  
1
2
3
8
4
6
5
1
3
FG (Frame Ground)  
RD (Receive Data)  
TD Transmit Data)  
CTS (Clear To Send)  
Bi-Directional  
To Host  
1
2
3
4
6
9
7
FG (Frame Ground)  
TD (Transmit Data)  
2
To Printer  
RD (Receive Data)  
5
To Printer DB9-6  
RTS (Request to Send)  
DSR (Data Set Ready)  
DTR (Data Terminal Ready)  
SG (Signal Ground)  
20  
6
DTR (Data Temrinal Ready) To Printer DB9-4  
DSR* (Data Set Ready)  
SG (Signal Ground)  
To Host  
7
Bi-Directional  
* This connection at the host side of the interface would depend upon the pin that is being used as the  
Ready/Busy signal by the driving software. Typically, on a PC, it would be either CTS (pin5) or DSR (pin  
6) on a DB-25 connector.  
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Unit 3: Installation  
IEEE1284 PARALLEL INTERFACE  
The parallel interface is a plug-in module that can be installed by the user and conforms to  
IEEE1284 specifications. It automatically detects the IEEE1284 signals and operates in the high  
speed mode. If the IEEE1284 signals are not detected, it will operate in the slower standard  
Centronics mode. For this reason, an interface cable and host interface conforming to the  
IEEE1284 specification must be present to fully utilize the speed capabilities. This interface also  
operates bi-directionally and can report the status of the printer back to the host.  
SPECIFICATIONS  
Printer Connector  
Cable Connector  
Cable  
AMP 57-40360 DDK (or equivalent)  
AMP 57-30360 DDK (or equivalent)  
IEEE1284 Parallel, 10 ft. (3 m) or less  
Signal Level  
Data Stream  
High = +2.4V to +5.0V, Low = 0V to -0.4V  
<ESC>A . . Job#1 . . <ESC>Z<ESC>A . . Job#n . . <ESC>Z  
18  
1
36  
19  
Figure 3-5, Parallel Interface Pin Assignments  
IEEE 1284 PARALLEL INTERFACE PIN ASSIGNMENTS  
PIN  
SIGNAL  
DIRECTION  
PIN  
SIGNAL  
DIRECTION  
1
2
3
4
5
6
7
8
9
Strobe  
Data 1  
Data 2  
Data 3  
Data 4  
Data 5  
Data 6  
Data 7  
Data 8  
To Printer  
19  
20  
21  
22  
23  
24  
25  
26  
27  
28  
29  
30  
31  
32  
33  
34  
35  
36  
Strobe Return  
Data 1 Return  
Data 2 Return  
Data 3 Return  
Data 4 Return  
Data 5 Return  
Data 6 Return  
Data 7 Return  
Data 8 Return  
ACK Return  
Busy Return  
PE Return  
Reference  
To Printer  
To Printer  
To Printer  
To Printer  
To Printer  
To Printer  
To Printer  
To Printer  
To Host  
Reference  
Reference  
Reference  
Reference  
Reference  
Reference  
Reference  
Reference  
Reference  
Reference  
Reference  
From Host  
To Host  
10 ACK  
11 Busy  
To Host  
12 Ptr Error  
13 Select  
14 AutoFD1  
15 Not Used  
16 Logic Gnd  
17 FG  
To Host  
To Host  
INIT  
To Host  
Fault  
Not Used  
Not Used  
Frame Gnd  
Not Used  
18 +5V (z=24k ohm) To Host  
SelectIn1  
From Host  
1 Signals required for ieee 1284 mode.  
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Unit 3: Installation  
UNIVERSAL SERIAL BUS (USB) ADAPTER  
The Universal Serial Bus (USB) interface is a Plug-In Interface Module that can be installed by  
the user. It requires a driver (shipped with each printer that has the interface installed) that must  
be loaded on your PC and the PC must be configured to support USB peripherals using Windows  
98 or above. Details for loading the USB driver are contained in the USB Interface Manual that is  
shipped with each printer with a USB Optional interface installed. Up to 127 devices may be  
connected to a USB port using powered hubs.  
SPECIFICATIONS  
Printer Connector  
Cable  
USB Type B Plug  
10 feet (3 m) maximum  
Windows 98 or above with USB Port  
BUS Power through cable  
+5 V at 80 ma  
Host  
Power Supply  
Power Consumption  
LOCAL AREA NETWORK (LAN) ETHERNET  
A Local Area Network (LAN) interface is an optional Plug-In Interface Module that can be  
installed by the user. It requires a driver shipped with each printer that has the interface installed.  
The driver that must be loaded on your PC and the PC must be configured to run one of the  
supported network protocols using a 10/100BaseT LAN connection. Details for loading the LAN  
driver are contained in the LAN Interface Manual that is shipped with each printer with a LAN  
Optional interface installed.  
SPECIFICATIONS  
Connector  
Cable  
RJ-45 Receptacle  
10/100BaseT Category 5  
Powered from printer  
Power Supply  
802.11B WIRELESS  
The wireless print server provides easy printer interface with 802.11b Wi-Fi compliant networks  
free of wired connections. Each printer is shipped with an integrated driver and interface  
installed. The driver must be loaded on your PC and the PC must be configured to run one of the  
supported protocols.  
802.11B WIRELESS SPECIFICATIONS  
Variable Data Rates  
Frequency Band  
Wired Equivalent Privacy  
Sensitivity  
11, 5.5, 2 and 1 Mbps  
2.4 GHz ISM Band  
128 bit, 64 bit (compatible with 40bit), none  
(typ, AAWGN, 8E-2 PER): -91dBm at 1Mbps, -88dBm at 2 Mdps,  
-87dBm at 5.5Mbps, -84dBm at 11Mbps.  
Range  
100m indoors, 300m outdoors  
Protocols  
TCP/IP, IPX/SPX, Direct Mode IPX/IP, DLC/LLC, NetBEUI,  
NetBIOS/IP  
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Unit 3: Installation  
RECEIVE BUFFER  
The data stream is received from the host to the printer one job at a time. This allows the  
software program to maintain control of the job print queue so that it can move a high priority job  
in front of ones of lesser importance.  
A multiple job buffer allows the printer to continuously receive print jobs while compiling and  
printing other jobs at the same time. It acts much like a Print buffer to maximize the performance  
of the host and the printer.  
The printer receives and prints one job at a time. If a print job exceeds the buffer size,  
transmission will be rejected by the printer. Flow control protocols to throttle transmission are not  
used. Error conditions that occur during the Print Data transmission will cause the printer to  
return a NAK.  
ACK/NAK PROTOCOL  
Bi-Directional ACK/NAK protocol is used for error control. In a normal transmission sequence  
when the transmission is received, the printer will return an ACK (06H) signifying that it was  
received without a transmission error. After the transmission command structure has been  
analyzed, a status byte is returned to the host. This status byte informs the host of the validity of  
the command structure.  
If the command structure is error free, the printer proceeds with the print operation. When the  
print operation is completed, a Printer Status message is returned to the host. If an error was  
detected during the initial transmission sequence, a NAK (15H) will be returned signalling to the  
host that the received transmission contained errors and must be resent. If the returned Status  
byte indicates a command structure error, the error must then be corrected before the print data  
is resent to the printer.  
A valid transmission to the printer must be bounded by an STX/ETX pair, with the STX (02H)  
signifying the start of the Print Data and ending with an ETX (03H) signifying the end.  
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Unit 3: Installation  
ACCESSORIES INSTALLATION  
EXTERNAL SIGNAL CONNECTOR  
This connector permits the interface of an external source with the printer for the purpose of  
regulating print actiivity to coincide with those external requirements (i.e.: production flow, etc.).  
1 Disconnect power supply cord and remove the rear housing cover (1, Figure 3-6).  
2
3
Remove screw (2) and plate (3) as required to expose the EXT port.  
Remove two screws (4) and withdraw existing board (5) from frame (6) as required.  
NOTE: The above step only applies if replacing an exisiting board.  
4
5
Insert external signal board (5) into slot in frame (6) and secure using two screws (4).  
Connect the interface cord, power cord, and reinstall rear housing covers.  
3
6
5
1
4
2
Figure 3-6, External Signal Connector  
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Unit 3: Installation  
MEMORY EXPANSION  
The memory cartridge provides additional storage of user data and graphics. Access to the  
memory cartridge port, and its installation, is very simple. The instructions below provide  
guidance.  
CAUTION: INSTALL THE MEMORY CARTRIDGE PRIOR TO SENDING  
RELATIVE COMMANDS OR AN ERROR WILL OCCUR. REMOVE POWER  
TO THE PRINTER PRIOR TO INSTALLING THE CARTRIDGE.  
1 Disconnect power supply cord.  
2
3
4
Detach memory cartridge cover (1, Figure 3-7) from center frame (2).  
Fully insert memory cartridge (3) into its respective port and replace cover (1).  
Restore power to the printer and send commands.  
3
1
2
Figure 3-7, PCMCIA Memory Expansion  
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Unit 3: Installation  
INTERFACE UPGRADE  
The printer is typically ordered with a high-speed parallel interface board installed. However,  
interface requirements sometimes change and an upgrade is desired. All of the interface boards  
are installed within the same slot (middle) located in the rear of the printer with little or no  
difference in installation methodology with the exception of the mini-LAN interface (top slot).  
Parallel Interface (IEEE1284)  
Serial Interface (RS232C)  
(Optional or Bundled)  
(Optional)  
USB Interface  
(Optional)  
10BaseT/100Base-TX Lan Interface  
Wireless LAn 802.11b Interface  
10BaseT/100Base-TX mini LAN  
EXT Connector (External Signal Interface)  
(Optional)  
(Optioanl)  
(Optional(  
(Optional)  
1
2
3
4
5
Remove the rear housing cover (1, Figure 3-8). Disconnect the power and interface cords.  
Remove screw (2) and plate (3) as required to expose the interface port.  
Remove two screws (4) and withdraw existing board (5) from frame (6) as required.  
Insert replacement board (5) into slot in frame (6) and secure using two screws (4).  
Connect the interface cord, power cord, and reinstall rear housing covers.  
5
3
6
4
2
1
Figure 3-8, Interface Upgrade  
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Unit 3: Installation  
LABEL CUTTER INSTALLATION  
The label cutter, when installed, replaces the printer’s lower front housing cover. Its internal  
sensor monitors media feed and activates the cut sequence based on user established values.  
The cutter assembly is powered through relayed current from the printer’s power supply and  
derives its primary intelligence from the main circuit board. The activated cut sequence severs  
the printed media from the unprinted media allowing the operator to retrieve and apply at will.  
Installation instructions are provided with the purchased product.  
LABEL PEELER INSTALLATION  
The label peeler, when installed, replaces the printer’s lower front housing cover. As the label is  
printed and fed forward, the peel bar separates the printed label from its paper backing and  
presents it for application. When the printed label is retrieved by the operator, the printer feeds  
the unprinted media back into position for another print sequence. The cycle is again repeated.  
Installation instructions are provided with the purchased product.  
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PRINTER  
OPERATION  
• Configuration Modes  
• Operational Adjustments  
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Unit 4: Operation  
CONFIGURATION MODES  
This chapter provides an overview of the various configuration modes of the operation menu. All  
of the following configuration activities are performed via the use of the operator panel located on  
the printer front. However, many settings may also be controlled via software commands. In the  
case of conflict between the software and control panel settings, the printer will always use the last  
entered valid setting.  
NORMAL MODE  
When a print job is received, the LCD will display the number of labels to be printed and will  
numerically descend as each label is printed.  
CANCEL or  
Printing  
POWER  
software issued  
starts  
print stop request  
ONLINE  
PAUSE  
QTY: 000000  
QTY: 000000  
LINE  
LINE  
ENTER +  
OFFLINE  
000000  
ENTER + for 5 seconds  
CANCEL  
Refer  
to User  
Mode flow  
chart.  
DATA SAVE START  
CANCEL PRINT JOB  
YES  
NO  
YES  
NO  
Refer  
to Interface  
Mode flow  
chart.  
Yes / No  
Yes / No  
COPYING  
0
Refer  
to Cartridge  
Mode flow  
chart.  
CANCEL PRINT JOB  
COMPLETED  
100  
DATA SAVE  
COMPLETED  
Refer  
to SEMBL  
Mode flow  
chart.  
ENTER  
Refer  
to Advanced  
Mode flow  
chart.  
Refer  
to Hex Dump  
flow chart.  
Figure 4-1, Normal Mode  
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Unit 4: Operation  
USER MODE  
This mode allows cofiguration of printing features that are prone to change from job to job. These  
are some of the most basic and common adjustments of all of the configuration modes.  
POWER  
ENTER  
ONLINE  
QTY: 000000  
ENTER  
LINE  
OFFLINE  
000000  
PASSWORD  
Displays  
ENTER  
when valid.  
0000  
Scroll to enter.  
Press ENTER.  
OFFSET VOLUME  
PITCH  
OFFSET  
+0.00  
+0.00  
00  
DARKNESS  
Press FUNCTION  
anytime to return to  
User Mode.  
CANCEL  
ENTER  
PRINT SPEED  
06 IPS  
ENTER  
CANCEL  
Kanji Font Card  
Installed?  
PRINT DARKNESS  
Yes / No  
1
2
3
4
5
CANCEL  
ENTER  
JIS CODE  
PITCH OFFSET  
JIS  
SJIS  
+00mm  
KANJI FONT  
ENTER  
CANCEL  
MINCHO GOTHIC  
PRINT OFFSET  
V:+0000 H:+0000  
CHARACTER PITCH  
CANCEL  
ENTER  
PROPORTIONAL  
FIXED  
ZERO SLASH  
YES  
NO  
ENTER  
CANCEL  
Figure 4-2, User Mode  
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Unit 4: Operation  
ADVANCED MODE  
The Advanced Mode is provided to make basic printer operational adjustments. Typically, once  
these adjustments or settings have been made, they will not require additional address unless a  
new job is downloaded. The following table identifies the menus of the Advanced Mode and their  
purpose.  
CANCEL+ POWER  
HEAD CHECK  
Printer  
beeps  
ENABLE DISABLE  
HEAD CHECK  
ENTER  
NORMAL BARCODE  
Disable +  
Enable +  
ENTER  
ENTER  
DARKNESS RANGE  
Press FUNCTION  
anytime to return to  
Advanced Mode.  
A
B
C
D
E
F
EXTERNAL SIGNAL  
ENABLE DISABLE  
CANCEL  
ENTER  
EXTERNAL SIGNAL  
TYPE1 TYPE2  
TYPE3 TYPE4  
CANCEL  
PRINTER TYPE  
AUTO SETTING  
Disable +  
ENTER  
Enable +  
ENTER  
YES  
NO  
CANCEL  
EXTERNAL REPRINT  
ENABLE DISABLE  
ENTER  
PRINTER TYPE  
Only  
visible when hardware  
ENTER  
CANCEL  
CONTINUOUS  
TEAR OFF  
DISPENSER  
CUTTER  
is installed and  
detected by the  
printer.  
AUTO ONLINE  
YES  
LINERLESS  
NO  
CANCEL  
ENTER  
CANCEL  
ENTER  
Only  
BACKFEED MOTION  
visible if the Cutter,  
Dispenser and or  
Linerless features are  
selected. Only BEFOR or  
NONE can be selected  
for Linerless  
AUTO ONLINE FEED  
YES NO  
AFTER  
BEFOR  
NONE  
ENTER  
CANCEL  
ENTER  
CANCEL  
feature.  
REWINDER  
ON  
FEED ON ERROR  
YES NO  
OFF  
Only  
visible if the  
Dispenser feature has  
been selected and the  
Continuous print  
operation mode  
is active.  
CANCEL  
ENTER  
CANCEL  
ENTER  
PRINT METHOD  
TRANSFER DIRECT  
PROTOCOL CODE  
STANDARD  
NON-STANDARD  
ENTER  
CANCEL  
ENTER  
CANCEL  
ENTER  
SEMBL MODE  
AUTO START  
PITCH SENSOR  
SENSOR TYPE  
START PROGRAM  
ENABLE DISABLE  
I-MARK1  
GAP  
I-MARK2  
OWN_PROG.BAS  
SAMPLE_1.BAS  
YES  
NO  
Enable/Disable  
ENTER  
No / Yes  
ENTER  
ENTER  
Figure 4-3, Advanced Mode  
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Unit 4: Operation  
IEEE1284 INTERFACE SETUP MODE  
This chapter provides the programming sequences required for IEEE1284 interface setup. Use  
the keys of the printer’s operator panel to select and enter the required options.  
POWER  
Type password if  
prompted, then press  
ENTER.  
ONLINE  
QTY: 000000  
ENTER  
LINE  
OFFLINE  
Returns  
to previous  
Interface  
Mode  
000000  
INTERFACE CARD  
SETTING  
YES  
NO  
ENTER  
Press FUNCTIONanytime  
during configuration.  
ENTER  
Yes / No  
ENTER  
CANCEL  
ENTER  
INTERFACE CARD  
SETTING  
RECEIVE BUFFER  
MULTI 1ITEM  
CARD1  
ENTER  
CARD2  
CANCEL  
CANCEL  
PROTOCOL  
ENTER  
CANCEL  
STATUS4  
STATUS5  
Multiple / Single  
item?  
ITEM NO CHECK  
ENTER  
ENTER  
ENABLE DISABLE  
Status 4 / Status 5  
IEEE1284  
ACK SIGNAL  
CANCEL  
ENTER  
00.5 µs  
BCC CHECK  
ENABLE DISABLE  
CANCEL  
+ ENTER  
DATA PORT  
CARD1 CARD2  
ENTER  
CANCEL  
IGNORE CR/LF  
YES NO  
CANCEL  
ENTER  
CANCEL  
ENTER  
STATUS PORT  
IGNORE CAN/DLE  
YES NO  
ENABLE DISABLE  
ENTER  
CANCEL  
ENTER  
CANCEL  
Figure 4-4, IEEE1284 Interface Setup Mode  
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Unit 4: Operation  
RS232C INTERFACE SETUP MODE  
This chapter provides the programming sequences required for RS232C interface setup. Use the  
keys of the printer’s operator panel to select and enter the required options.  
POWER  
INTERFACE CARD  
SETTING  
No + ENTER  
ONLINE  
QTY: 000000  
YES  
NO  
Select Yes.  
Press ENTER  
LINE  
ENTER  
OFFLINE  
000000  
INTERFACE CARD  
SETTING  
CARD1  
CARD2  
CANCEL  
ENTER  
Press FUNCTION  
anytime during  
ENTER  
sequence returns  
to Normal Mode.  
RS-232C/422/485  
CONFIGURATION  
CANCEL  
PROTOCOL  
DIPSW LCD  
READY/BUSY  
XON/OFF  
BAUDRATE  
2400  
STATUS2  
STATUS3  
STATUS4  
STATUS5  
Select DIPSW to bypass  
baudrate and bit configuration.  
Select LCD to configure those.  
4800  
9600 19200  
MULTIDROP  
ENTER  
CANCEL  
Ready / Busy,  
X-On / Off selected?  
Yes / No  
PARITY BIT  
NONE ODD EVEN  
STATUS5 Selected?  
Yes / No  
ENTER  
RECEIVE BUFFER  
MULTI 1ITEM  
CANCEL  
ENTER  
ITEM NO CHECK  
ENABLE DISABLE  
STOP BIT  
1BIT  
ENTER  
CANCEL  
2BIT  
CANCEL  
ENTER  
DATA PORT  
CARD1 CARD2  
ENTER  
CANCEL  
BCC CHECK  
CANCEL  
ENTER  
ENABLE DISABLE  
CHARACTER BIT  
7BIT  
8BIT  
STATUS PORT  
CANCEL  
ENTER  
ENABLE DISABLE  
CANCEL  
ENTER  
ENTER  
CANCEL  
IGNORE CAN/DLE  
YES NO  
IGNORE CR/LF  
YES NO  
ENTER  
CANCEL  
CANCEL  
ENTER  
Figure 4-5, RS232C Interface Setup Mode  
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Unit 4: Operation  
CENTRONICS INTERFACE SETUP MODE  
This chapter provides the programming sequences required for Centronics interface setup. Use  
the keys of the printer’s operator panel to select and enter the required options.  
POWER  
Type password if  
prompted, then press  
ENTER.  
ONLINE  
QTY: 000000  
ENTER  
LINE  
OFFLINE  
000000  
Press FUNCTION  
anytime during  
configuration.  
ENTER  
INTERFACE CARD  
SETTING  
DATA PORT  
CARD1 CARD2  
YES  
NO  
ENTER  
CANCEL  
ENTER  
Yes / No  
ENTER  
STATUS PORT  
ENABLE DISABLE  
INTERFACE CARD  
SETTING  
CANCEL  
ENTER  
CARD1  
CARD2  
ENTER  
IGNORE CR/LF  
YES NO  
CANCEL  
RECEIVE BUFFER  
MULTI 1 ITEM  
ENTER  
CANCEL  
IGNORE CAN/DLE  
YES NO  
ENTER  
CANCEL  
CENTRONICS  
ACK SIGNAL  
CANCEL  
ENTER  
ON  
OFF  
ENTER  
CANCEL  
CENTRONICS  
FAULT SIGNAL  
ON OFF  
Figure 4-6, Centronics Interface Mode  
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Unit 4: Operation  
LAN INTERFACE SETUP MODE  
This chapter provides the programming sequences required for LAN and mini-LAN interface  
setup. Use the keys of the printer’s operator panel to select and enter the required options.  
POWER  
INTERFACE CARD  
SETTING  
OFFLINE  
000000  
YES  
NO  
ONLINE  
QTY: 000000  
INTERFACE CARD  
SETTING  
Select Yes.  
Press ENTER  
No + ENTER  
LINE  
ENTER  
CARD1  
CARD2  
ENTER  
CANCEL  
STATUS5 Selected?  
Yes / No  
LAN  
CONFIGURATION  
ENTER  
ENTER  
CANCEL  
CARD LCD  
ITEM NO CHECK  
Press FUNCTIONanytime  
during sequence returns to  
Normal Mode.  
ENABLE DISABLE  
Card Selected?  
Yes / No  
CANCEL  
ENTER  
IP ADDRESS  
LAN card detected?  
BCC CHECK  
Yes / No  
0. 0. 0.  
0
ENABLE DISABLE  
ENTER  
CANCEL  
ENTER  
CANCEL  
WIRELESS MODE  
SUBNET MASK  
802.11 Ad Hoc  
Ad Hoc  
Infrastructure  
0. 0. 0.  
0
CANCEL  
ENTER  
STATUS4 Selected?  
Yes / No  
CANCEL  
ENTER  
SSID  
GATEWAY ADDRESS  
1234567890ABCDEF  
STATUS  
REPLY TIMING  
0. 0. 0.  
0
ENTER  
CANCEL  
ENG  
ENTER  
CYCLE  
CANCEL  
ENTER  
CANCEL  
CHANNEL  
PORT NUMBER 1  
01  
DATA PORT  
CARD1 CARD2  
01024  
CANCEL  
ENTER  
CANCEL  
ENTER  
CANCEL  
ENTER  
PORT NUMBER 2  
PROTOCOL  
STATUS PORT  
01024  
STATUS3  
STATUS4  
STATUS5  
ENABLE DISABLE  
ENTER  
CANCEL  
ENTER  
CANCEL  
PORT NUMBER 3  
IGNORE CAN/DLE  
YES NO  
IGNORE CR/LF  
YES NO  
01024  
CANCEL  
ENTER  
CANCEL  
ENTER  
CANCEL  
ENTER  
Figure 4-7, LAN Interface Setup Mode  
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Unit 4: Operation  
USB INTERFACE SETUP MODE  
This chapter provides the programming sequences required for USB interface setup. Use the  
keys of the printer’s operator panel to select and enter the required options.  
POWER  
Type password if  
prompted, then press  
ENTER.  
ONLINE  
QTY: 000000  
ENTER  
LINE  
OFFLINE  
000000  
Press FUNCTION  
anytime during  
configuration.  
ENTER  
INTERFACE CARD  
SETTING  
DATA PORT  
CARD1 CARD2  
YES  
NO  
ENTER  
CANCEL  
ENTER  
Yes / No  
ENTER  
STATUS PORT  
ENABLE DISABLE  
INTERFACE CARD  
SETTING  
CANCEL  
ENTER  
CARD1  
CARD2  
ENTER  
IGNORE CR/LF  
YES NO  
CANCEL  
PROTOCOL  
ENTER  
CANCEL  
STATUS4  
STATUS5  
IGNORE CAN/DLE  
YES NO  
Select STATUS4  
for USB Interface.  
ENTER  
CANCEL  
CANCEL  
ENTER  
ITEM NO CHECK  
ENABLE DISABLE  
CANCEL  
ENTER  
BCC CHECK  
ENABLE DISABLE  
Figure 4-8, USB Interface Setup Mode  
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Unit 4: Operation  
CARTRIDGE MODE  
This mode permits the configuration of an optional memory cartridge. This cartridge, when  
loaded, provides increased storage capacity for text and graphics. Use the keys of the printer’s  
operator panel to select and enter the required options.  
POWER  
ONLINE  
QTY: 000000  
ENTER  
LINE  
OFFLINE  
000000  
Press FUNCTION  
anytime during  
configuration to return  
to Normal Mode.  
ENTER  
CARTRIDGE FORMAT  
YES NO  
NO + ENTER  
No / Yes  
YES + ENTER  
FORMAT START  
YES NO  
YES + ENTER  
CANCEL  
Yes / No  
NO + ENTER  
CARTRIDGE FORMAT  
COMPLETED  
PRESS ENTER KEY  
ENTER  
Figure 4-9, Cartridge Mode  
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Unit 4: Operation  
SEMBL MODE  
SEMBL (SATO Embedded Basic Language) allows software programs written in standard Basic  
language to be loaded into the printer and executed without additional computer connections.  
Use the keys of the printer’s operator panel to select and enter the required options.  
POWER  
SEMBL MODE  
AUTO START  
YES  
NO  
ONLINE  
QTY:000000  
LINE  
OFFLINE  
QTY:000000  
ENTER  
ENTER  
START PROGRAM  
FIRST.BAS  
SECOND.BAS  
Scroll options to select  
the desired program.  
Press FUNCTIONanytime  
during sequence returns to  
SEMBL MODE.  
ENTER  
CANCEL  
ONLINE  
QTY:000000  
OFFLINE  
QTY:000000  
LINE  
SEMBL  
Program  
SEMBL  
is executed.  
Program  
is halted.  
LINE  
SEMBL  
Program  
terminates.  
Figure 4-10, SEMBL Mode  
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Unit 4: Operation  
TEST PRINT MODE  
Figure 4-11 provides the specific sequence of events required by the operator, the printer, and  
the printer’s software for a test label to be printed. Test labels are designed to identify failures in  
configuration, adjustment problems, and mechanical defects.  
Use the keys of the printer’s operator panel to select and enter the required options.  
FEED + POWER  
Printer  
beeps  
TEST PRINT MODE  
TEST PRINT MODE  
CONFIGURATION  
CONFIGURATION  
BARCODE  
TEST PRINT MODE  
BARCODE  
TEST PRINT SIZE  
10 mm  
Press  
or  
+
ENTER  
Scrolls  
options  
TEST PRINT MODE  
HEAD CHECK  
TEST PRINT MODE  
MEMORY  
TEST PRINT  
PRESS ENTER KEY  
TEST PRINT MODE  
FONT  
TEST PRINT MODE  
FACTORY  
TEST PRINT SIZE  
LARGE SMALL  
ENTER  
Test Prints  
Power off to  
cease printing.  
Figure 4-11, Test Print Mode  
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Unit 4: Operation  
DOWNLOAD MODE  
This download feature allows the operator to download print jobs to the printer. When  
downloading is complete, the LCD screen will return to the original display. If an error occurs, a  
DOWNLOAD ERROR will display.  
Use the keys of the printer’s operator panel to select and enter the required options.  
+ POWER  
Printer  
beeps  
DOWNLOAD  
WAITING  
User prepares and  
sends data.  
DOWNLOADING  
DOWNLOAD COMPLETE  
PRESS ENTER KEY  
ENTER  
Figure 4-12, Download Mode  
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Unit 4: Operation  
HEX DUMP MODE  
The contents of the print buffer and the data received before it is placed into the print buffer may  
be examined through the use of the Hex Dump Mode. Each line of the printed data is inumerated  
in the first column, the second column contains the data in hexadeicimal format, and the right  
column contains the same data in ASCII format.  
Only one type of data may be printed on a single label. Repeat the dump process to print the  
other data type.  
Use the keys of the printer’s operator panel to select and enter the required options.  
POWER  
ENTER  
ONLINE  
QTY: 000000  
ENTER  
LINE  
OFFLINE  
000000  
CANCEL  
ENTER  
SELECT DUMP DATA  
RECEIVE DATA  
RECEIVE BUFFER  
CANCEL  
Receive Data  
ENTER  
RECEIVE DATA/  
RECEIVE BUFFER  
Receive Buffer  
ENTER  
ONLINE  
OFFLINE  
000000  
000000  
LINE  
LINE  
Hex  
Dump is  
printed  
Figure 4-13, Hex Dump Mode  
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Unit 4: Operation  
BOOT DOWNLOAD MODE  
Figure 4-14 provides the specific sequence of events required by the operator, the printer, and  
the printer’s software Use the keys of the printer’s operator panel to select and enter the  
required options.  
FUNCTION+ + ENTER + POWER  
BOOT  
DOWNLOADER  
INTERFACE  
CARTRIDGE  
Press FUNCTION  
anytime returns to  
Download Mode  
Interface / Cartridge  
ENTER  
ENTER  
SELECT  
INTERFACE  
CARD1  
PROGRAM  
DOWNLOAD  
CARD2  
YES  
NO  
CANCEL  
ENTER  
ENTER  
CANCEL  
PROGRAM  
DOWNLOAD  
READY  
Data  
received  
PROGRAM  
DOWNLOADING  
0
100  
Download  
complete  
PROGRAM  
DOWNLOAD  
COMPLETED  
PRESS ENTER  
ENTER  
Figure 4-14, Boot Download Mode  
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Unit 4: Operation  
DATA SAVE MODE  
Figure 4-15 provides the specific sequence of events required by the operator, the printer, and  
the printer’s software to store the printer’s history.  
Use the keys of the printer’s operator panel to select and enter the required options.  
LINE  
OFFLINE  
000000  
Press FUNCTION  
anytime returns to  
Download Mode  
Press and hold  
more than 5 seconds.  
SAVING PRINT  
LOG  
History  
data save  
completed.  
DATA SAVE  
START  
YES  
NO  
Yes / No  
ENTER  
ENTER  
COPYING  
0
100  
Received  
data save  
completed.  
DATA SAVE  
COMPLETED  
ENTER  
Figure 4-15, Data Save Mode  
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Unit 4: Operation  
DEFAULT SETTINGS MODE  
Figure 4-16 provides the specific sequence of events required by the operator, the printer, and  
the printer’s software to return the printer to the configuration state as recieved from the factory.  
Use the keys of the printer’s operator panel to select and enter the required options.  
CANCEL + POWER  
Printer  
beeps  
DEFAULT MODE  
PRINTER SETTING  
ALT. PROTOCOL  
PRINTER SETTING/  
ALT PROTOCOL  
Press  
or  
+
ENTER  
DEFAULT MODE  
DEFAULT  
PRINTER SETTING  
ALT. PROTOCOL  
YES  
NO  
YES  
NO  
ENTER  
Yes / No  
ENTER  
Printer  
beeps  
3 times  
DEFAULT SETTING  
COMPLETED  
PLEASE POWER OFF  
Figure 4-16, Default Settings Mode  
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Unit 4: Operation  
PRINT CANCEL MODE  
Figure 4-17 provides the specific sequence of events required by the operator, the printer, and  
the printer’s software to cancel a print job once initiated. Use the keys of the printer’s operator  
panel to select and enter the required options.  
LINE  
OFFLINE  
000000  
Press FUNCTION  
anytime returns to  
Download Mode  
CANCEL  
CANCEL PRINT  
JOB  
YES  
NO  
Yes / No  
ENTER  
ENTER  
CANCEL PRINT  
JOB  
COMPLETED  
Allow 3  
seconds  
Figure 4-17, Print Cancel Mode  
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Unit 4: Operation  
PRINT DARKNESS DEFAULT MODE  
Figure 4-18 provides the specific sequence of events required by the operator, the printer, and  
the printer’s software to return to the print darkness (density) setting as received from the factory.  
Use the keys of the printer’s operator panel to select and enter the required options.  
Change Print Head  
POWER  
Printer  
beeps  
HEAD CHANGE  
08->12 [dot / mm]  
YES  
NO  
Select Yes then  
press ENTER  
PASSWORD  
0000  
Type 0003 then  
press ENTER  
DEFAULT  
SETTING  
COMPLETED  
PLEASE POWER OFF  
POWER OFF  
Figure 4-18, Print Density Default Mode  
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Unit 4: Operation  
SERVICE MODE  
Allows the programming of various dimensional settings, sensor thresholds, and language  
options. Use the keys of the printer’s operator panel to select and enter the required options.  
HEAD OPEN + ENTER +  
Advances  
to Factory  
+
+ POWER  
Mode.  
Service / Factory  
MAINTENANCE MODE  
ENTER  
SERVICE MODE  
FACTORY MODE  
Asks for  
media length  
if On  
CANCEL  
COMPATIBLE MODE  
ON OFF  
ENTER  
selected.  
SENSOR LEVEL  
I-MARK  
X.XV  
50  
Asks for  
password if  
On  
LEVEL OFFSET  
selected.  
CANCEL  
ENTER  
ENTER  
SET PASSWORD  
ON OFF  
CANCEL  
PROGRAM COPY  
YES NO  
SENSOR LEVEL  
I-MARK  
X.XV  
1.0V  
SLICE LEVEL  
CANCEL  
ENTER  
Yes  
ENTER  
CANCEL  
CANCEL  
ENTER  
TRACE MODE  
ON  
PRIORITY SETTING  
SENSOR LEVEL  
GAP  
X.XV  
50  
OFF  
COMMAND INTERNAL  
LEVEL OFFSET  
ENTER  
CANCEL  
CANCEL  
ENTER  
ENTER  
CANCEL  
SAVE PRINT LOG  
EXT 9PIN SELECT  
MODE1 MODE2  
SENSOR LEVEL  
GAP  
ENABLE DISABLE  
X.XV  
SLICE LEVEL  
50  
CANCEL  
ENTER  
ENTER  
CANCEL  
CANCEL  
ENTER  
FORWARD/BACKFEED  
DISTANCE  
LABEL NEAR END  
ENABLE DISABLE  
PROGRAM COPY  
CLEAR PRINT LOG  
YES NO  
CARTRIDGE>ROM  
ROM>CARTRIDGE  
DEFAULT  
000mm  
ENTER  
CANCEL  
CARTRIDGE->ROM  
COPY START  
CANCEL  
ENTER  
ENTER  
CANCEL  
OUTPUT PRINT LOG  
ENABLE DISABLE  
YES  
NO  
FUNCTION KEY  
RIBBON TENSION  
ADJUSTMENT  
NONE  
REPRINT  
SBI MODE  
ROM->CARTRIDGE  
COPY START  
ENABLE DISABLE  
YES  
NO  
ENTER  
CANCEL  
CANCEL  
ENTER  
PROGRAM COPY  
COMPLETED  
PRESS ENTER KEY  
RIBBON TENSION  
ADJUSTMENT  
RIBBON NEAR END  
ENABLE DISABLE  
COPYING  
ENABLE DISABLE  
CANCEL  
ENTER  
Figure 4-19, Service Mode  
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Unit 4: Operation  
FACTORY MODE  
The Factory Mode permits counter reset of various printer components. Use the keys of the  
printer’s operator panel to select and reset those features.  
HEAD OPEN + ENTER +  
+
+ POWER  
MAINTENANCE MODE  
SERVICE MODE  
FACTORY MODE  
Factory / Service  
ENTER  
COUNTER CLEAR  
NONE  
ALL  
HEAD  
CUT  
HEAD + ENTER  
DISPENSE + ENTER  
DISPENSE  
HEAD COUNTER  
[1]  
[2]  
[3]  
0. 0 M  
0. 0 M  
0. 0 M  
DISPENSE COUNTER  
0. 0 M  
CANCEL  
ENTER  
COUNTER  
INDICATION  
NONE  
LIFE+ ENTER  
HEAD + ENTER  
LIFE  
HEAD  
CUT  
DISPENSE  
LIFE COUNTER  
CUT COUNTER  
CANCEL  
0. 0 M  
0
NONE + ENTER  
SERIAL NO  
S/N 00000000  
CANCEL  
YES + ENTER  
ENTER  
PRINT SIZE  
SMALL  
LARGE  
MAIN PCB  
REVISION  
REV 0. 0  
CANCEL  
ENTER  
ENTER  
CANCEL  
INTERFACE CARD  
REVISION  
TEST PRINT  
PRESS ENTER KEY  
REV 0. 0  
ENTER  
CANCEL  
CANCEL  
ENTER  
Test  
printing  
begins.  
TEST PRINT  
YES  
NO  
CANCEL  
Figure 4-20, Factory Mode  
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Unit 4: Operation  
NORMAL MODE (4-1)  
DESCRIPTION  
MENU  
Displays the operational status of the printer. The ONLINE  
status is displayed on the top line and the label quantity status  
on the bottom. The message will be changed to OFFLINE  
whenever the printer is switched offline by pressing the LINE  
key. When a print job is received, the quantity line will indicate  
the number of labels to be printed. As the label job prints, the  
display indicates the number of labels remaining to be printed.  
ONLINE  
QTY: 000000  
Displays the operational status of the printer. The OFFLINE  
status is displayed on the top line and the label quantity status  
on the bottom. The message will be changed to ONLINE  
whenever the printer is switched online by pressing the LINE  
key.  
OFFLINE  
000000  
Is the first screen of the Normal Mode. Allows indepth analysis  
of the printer’s status.  
Is the premiere screen of the User Mode. The User Mode  
allows various print parameters to be set.  
Is the premiere screen of the Interface Mode. Interface Mode  
allows the parameters to be set for the printer to communicate  
with a host and vise-versa.  
Is the premiere screen of the Cartridge Mode. Permits setup  
and use of the memory cartridge.  
Is the premiere screen of the SEMBL Mode. SEMBL (SATO  
Embedded Basic Language) allows software programs written  
in standard Basic language to be loaded into the printer and  
executed without additional computer connections.  
Use the keys of the printer’s operator panel to select and enter  
the required options.  
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Unit 4: Operation  
NORMAL MODE (4-1)  
DESCRIPTION  
MENU  
Is the premiere screen of the Advanced Mode. The Advanced  
Mode is provided to make basic printer operational  
adjustments. Typically, once these adjustments or settings have  
been made, they will not require additional address unless a  
new job is downloaded. The following table identifies the menus  
of the Advanced Mode and their purpose.  
Is the premiere screen to the Hex Dump Mode. The contents of  
the print buffer and the data received before it is placed into the  
print buffer may be examined through the use of the Hex Dump  
Mode. Each line of the printed data is inumerated in the first  
column, the second column contains the data in hexadeicimal  
format, and the right column contains the same data in ASCII  
format.  
Allows the status of the receive buffer to be saved to the  
memory cartridge. If the YES option is chosen, a cofiguration  
screen will then be displayed. If the NO option is selected, the  
printer goes offline without saving.  
DATA SAVE START  
YES  
NO  
This screen shows the status of saving the receive buffer to the  
memory cartridge. Data entry is not required.  
COPYING  
0
100  
This screen confirms the receive data was saved. Press  
ENTER key to go offline.  
DATA SAVE  
COMPLETED  
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Unit 4: Operation  
USER MODE (4-2)  
MENU  
DESCRIPTION  
Displays the operational status of the printer. The ONLINE  
status is displayed on the top line and the label quantity status  
on the bottom. The message will be changed to OFFLINE  
whenever the printer is switched offline by pressing the LINE  
key. When a print job is received, the quantity line will indicate  
the number of labels to be printed. As the label job prints, the  
display indicates the number of labels remaining to be printed.  
ONLINE  
QTY: 000000  
Displays the operational status of the printer. The OFFLINE  
status is displayed on the top line and the label quantity status  
on the bottom. The message will be changed to ONLINE  
whenever the printer is switched online by pressing the LINE  
key.  
OFFLINE  
000000  
Is the premiere screen of the User Mode. The User Mode  
allows various print parameters to be set.  
This screenshows the adjusted value for volume on the  
Operator Panel.  
OFFSET VOLUME  
PITCH  
OFFSET  
+0.00  
+0.00  
00  
DARKNESS  
Permits the printer’s print speed to be established based on  
inches per second (IPS). The speed options available are  
dependent on the print head’s resolution.  
PRINT SPEED  
06 IPS  
Permits the adjustment of the print density. Higher print density  
equates to darker print images.  
PRINT DARKNESS  
1
2
3
4
5
The label pitch is the distance from the leading edge (the edge  
that comes out of the printer first) of a label and the leading  
edge of the next label. Once the position has been set, it can be  
fine adjusted using the PITCH potentiometer.  
PITCH OFFSET  
Positive (+) digit selection on the display moves the leading  
edge forward and away from the print head while a negative (-)  
selection moves the label’s leading edge incrementally back  
into the mechanism.  
+00mm  
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Unit 4: Operation  
USER MODE (4-2)  
MENU  
DESCRIPTION  
Print offset refers to the vertical and horizontal shifting of the  
entire print area relative to the label and the print start position.  
The movement is incremented by dots in the positive (+) or  
negative (-) direction. Positive and negative vertical adjustment  
is toward and away from the print head respectively. Positive  
and negative horizontal adjustment is to the left or right of the  
reference point respectively.  
PRINT OFFSET  
V:+0000 H:+0000  
This menu allows for the printer to be configured to print zeros  
with or without a diagonal slash through them. This will apply to  
all font types with the exception of Kanji font.  
ZERO SLASH  
YES  
NO  
This menu allows printer configuration of Kanji files for either  
Japanese code (JIS) or Microsoft code (SJIS). If a Microsoft  
operating system is being used, SJIS is to be selected.  
JIS CODE  
JIS  
SJIS  
Kanji font may be set to either Mincho or Gothic style. If unsure  
of their differences, refer to the Programming Reference for this  
printer.  
KANJI FONT  
MINCHO GOTHIC  
This setting determines whether each character occupies a  
designated space (fixed) regardless of the characters width or if  
the character’s space is representative of the character’s width  
(proportional). Proportional is contemporarily preferred.  
CHARACTER PITCH  
PROPORTIONAL  
FIXED  
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Unit 4: Operation  
ADVANCED MODE (4-3)  
DESCRIPTION  
MENU  
Is the premiere screen of the Advanced Mode. The Advanced  
Mode is provided to make basic printer operational  
adjustments. Typically, once these adjustments or settings have  
been made, they will not require additional address unless a  
new job is downloaded. The following table identifies the menus  
of the Advanced Mode and their purpose.  
Allows the darkness (density) selection of the printed image.  
Has six selection options.  
DARKNESS RANGE  
A
B
C
D
E
F
Determines whether the printer automatically detects the  
installation of optional peripherals such as a peeler or cutter. If  
detected, the optional peripherial will be used without further  
configuration.  
PRINTER TYPE  
AUTO SETTING  
YES  
NO  
Allows the choice of continuous feed or tear-off operation. If the  
relative accessories have been correctly installed, their  
respective options will be displayed.  
PRINTER TYPE  
CONTINUOUS  
TEAR OFF  
DISPENSER  
CUTTER  
LINERLESS  
Allows the determination of wheather a backfeed motion will be  
applied. If so, the selection of before or after the printing of each  
label.  
BACKFEED MOTION  
AFTER  
BEFOR  
NONE  
Allows the internal rewinder option to be turned activated or  
deactivated as applicable.  
REWINDER  
ON  
OFF  
Allows the printer to be switched to operate in the thermal  
transfer or direct thermal mode as desired.  
PRINT METHOD  
TRANSFER DIRECT  
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Unit 4: Operation  
ADVANCED MODE (4-3)  
DESCRIPTION  
MENU  
Allows the pitch sensor to be activated or deactivated as  
circumstances dictate.  
PITCH SENSOR  
ENABLE DISABLE  
Allows the reference sensor to be selected relative to the media  
type to be used.  
SENSOR TYPE  
I-MARK1  
GAP  
I-MARK2  
This feature determines the integrity of the print head elements  
when enabled. A few labels will be printed before a print head  
error is displayed.  
HEAD CHECK  
ENABLE DISABLE  
This screen will appear if the head check feature has been  
selected. Choose for the head check to be performed  
unconditionally or only when barcodes are being printed.  
HEAD CHECK  
NORMAL BARCODE  
Previously printed barcodes should be scanned following an  
error to determine their functionality.  
Set this feature to enable or disable the printer’s external signal  
communication port. If the port is enabled, data can be sent and  
received using an appropriate device plugged into the EXT port.  
EXTERNAL SIGNAL  
ENABLE DISABLE  
Appears only if the printer’s external signal feature has been  
enabled to allow selection of the output signal. For information  
on which type to choose, refer to the Programming Reference  
for guidance.  
EXTERNAL SIGNAL  
TYPE1 TYPE2  
TYPE3 TYPE4  
Allows configuration as to whether the reprint function may be  
activated via the external signal port.  
EXTERNAL REPRINT  
ENABLE DISABLE  
The printer can be set to automatically go into the online mode  
when powered on. Otherwise, the printer starts in the offline  
state and must be manually placed online before it is ready to  
print.  
AUTO ONLINE  
YES  
NO  
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Unit 4: Operation  
ADVANCED MODE (4-3)  
DESCRIPTION  
MENU  
This feature allows one label to be fed upon the printer being  
powered on. Enable or disable as desired.  
AUTO ONLINE FEED  
YES NO  
This feature allows one label to be fed following an error being  
corrected and the printer going online.  
FEED ON ERROR  
YES  
NO  
The ESC sequence in SBPL commands may be defined as  
standard (using non-printable code 1BH) or non-standard  
(some other user code).  
PROTOCOL CODE  
STANDARD  
NON-STANDARD  
The printer may be set to go to SEMBL Mode automatically (to  
execute a preloaded Basic program) upon being powered on.  
SEMBL MODE  
AUTO START  
YES  
NO  
If the SEMBL Mode auto-start feature is enabled, this screen  
will appear to permit specification of the program to be  
executed.  
START PROGRAM  
OWN_PROG.BAS  
SAMPLE_1.BAS  
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Unit 4: Operation  
INTERFACE MODES (4-4 THROUGH 4-8)  
DESCRIPTION  
MENU  
Displays the operational status of the printer. The ONLINE  
status is displayed on the top line and the label quantity status  
on the bottom. The message will be changed to OFFLINE  
whenever the printer is switched offline by pressing the LINE  
key. When a print job is received, the quantity line will indicate  
the number of labels to be printed. As the label job prints, the  
display indicates the number of labels remaining to be printed.  
ONLINE  
QTY: 000000  
Displays the operational status of the printer. The OFFLINE  
status is displayed on the top line and the label quantity status  
on the bottom. The message will be changed to ONLINE  
whenever the printer is switched online by pressing the LINE  
key.  
OFFLINE  
000000  
Is the premiere screen of the Interface Mode. Interface Mode  
allows the parameters to be set for the printer to communicate  
with a host and vise-versa.  
Select yes if an interface card for bi-directional communication  
will be configured.  
INTERFACE CARD  
SETTING  
YES  
NO  
This menu allows the identification of which installed interface  
card is used for bi-directional communication/printing. The  
remaining card, by default, is assigned to the mini-LAN card for  
transmitting printer status information to a LAN.  
INTERFACE CARD  
SETTING  
CARD1  
CARD2  
•
•
CARD 1: Normal interface card.  
CARD 2: Mini-LAN  
PROTOCOL  
STATUS4  
STATUS5  
Allows item number check to be enabled or disabled. Will only  
appear when Status5 is set for protocol.  
ITEM NO CHECK  
ENABLE DISABLE  
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Unit 4: Operation  
INTERFACE MODES (4-4 THROUGH 4-8)  
DESCRIPTION  
MENU  
Allows BCC check to be enabled or disabled. Will only appear  
when Status5 is set for protocol.  
BCC CHECK  
ENABLE DISABLE  
Allows selection of the receive buffer type. Select MULTI for  
multiple buffer and 1ITEM for a single item buffer. Will only  
appear if RS232C, RS422/485, IEEE1284, or Centronics  
interface is installed unless the card is set for RS232C, RS422/  
485, or Centronics is set for protocol.  
RECEIVE BUFFER  
MULTI  
1ITEM  
Allows setting for ACK width of IEEE1284 interface. Display will  
appear when the IEEE1284 interface is present and one item is  
selected as a receive buffer.  
IEEE1284  
ACK SIGNAL  
00.5 µs  
Determines whether the print data code requires deletion.  
Hexadecimal graphic data will not be deleted. Select YES to  
delete all carriage return (CR) and line feed (LF) commands in  
the data stream including graphics and 2D bar codes.  
IGNORE CR/LF  
YES NO  
This feature is used primarily to maintain compatibility with  
earlier models of SATO printers.  
Allows 1 byte command such as CAN and DLE code to be  
deleted. Will only appear when the communication protocol is  
STATUS4 (for overseas precifications).  
IGNORE CAN/DLE  
YES NO  
Allows select of the port to receive print data. CARD1 will  
receive data sent from the exsting interface and CARD2 will  
receive print data from the Mini LAN. When print data is  
received from a port different from the specified setting, the data  
will be dleted.  
DATA PORT  
CARD1 CARD2  
Use this setting to enable or disable the status return port. The  
interface card which is not being used as the data input port is  
the status return port. This selection should be relative to the  
setting of the prior menu.  
STATUS PORT  
ENABLE DISABLE  
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Unit 4: Operation  
INTERFACE MODES (4-4 THROUGH 4-8)  
DESCRIPTION  
MENU  
Allows determination of which method of configuration has  
priority; the relative dip switch or the LCD menu. This screen is  
displayed only when the applicable interface card is installed.  
RS-232C/422/485  
CONFIGURATION  
DIPSW LCD  
Allows selection of the baud rate. Will only appear when the  
RS232C interface is installed and the LCD option is chosen  
from the prior menu.  
BAUDRATE  
2400  
4800  
9600 19200  
Allows setting of the Parity Bit for the RS232C interface. Will not  
display if the dip switch priority option is chosen. The interface  
card must be installed.  
PARITY BIT  
NONE ODD EVEN  
Allows Stop Bit selection for the RS232C interface. Will not  
display if the dip switch priority option is chosen.  
STOP BIT  
1BIT  
2BIT  
Allows selection of the data length for the RS232C interface.  
Will not display if the dip switch priority option is chosen.  
CHARACTER BIT  
7BIT  
8BIT  
Allows setting of communication protocol. Will only appear if  
RS232C or RS422/485 interface is installed (except if the  
relative dip switch is set with either as the priority).  
PROTOCOL  
READY/BUSY  
XON/OFF  
STATUS2  
STATUS3  
STATUS4  
STATUS5  
MULTIDROP  
Allows setting for output timing of ACK signal for Centronics  
interface. Select ON for output outside the busy signal and OFF  
for inside the busy signal. Will only display if the Centronics  
interface is installed.  
CENTRONICS  
ACK SIGNAL  
ON  
OFF  
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Unit 4: Operation  
INTERFACE MODES (4-4 THROUGH 4-8)  
DESCRIPTION  
MENU  
Allows setting for output timing of fault signal for Centronics  
interface. Select ON for synchronous output with Select signal  
and OFF with asychronous outputs with Select signal. Will only  
display if the Centronics interface is installed.  
CENTRONICS  
FAULT SIGNAL  
ON  
OFF  
Allows the selection of the desired communication mode. Will  
only appear if mini-LAN interface is present. Will not appear if  
Card is selected as the priority. Will become active upon power  
reboot.  
WIRELESS MODE  
802.11 Ad Hoc  
Ad Hoc  
Infrastructure  
This display allows setting for SSID of wireless LAN. English  
(uppercase/lowercase) and number can be entered up to 32  
digits. This display will only appear if wireless LAN is installed.  
Will not appear if Card is selected as the priority. Will become  
active upon power reboot.  
SSID  
1234567890ABCDEF  
This menu allows channel selection for wireless LAN. This  
display will only appear if wireless LAN is installed. Will not  
appear if Card is selected as the priority. Will become active  
upon power reboot.  
CHANNEL  
01  
Allows selection of the timing of returning status data to the  
host. ENQ will return the data on status after receiving a status  
request (ENQ) from the host. CYCLE will return a status from  
the printer to the host at intervals of 500ms. Will only appear  
when LAN or wireless LAN is present and if selecting Status 4  
for communication protocol.  
STATUS  
REPLY TIMING  
ENG  
CYCLE  
Allows determination of whether the interface card or the LCD  
will take priority presidence. Will become active upon power  
reboot.  
LAN  
CONFIGURATION  
CARD LCD  
Allows setting of the IP address. This display will not appear if  
any LAN interface is present or Card is not selected in the prior  
menu. Will become active upon power reboot.  
IP ADDRESS  
0. 0. 0.  
0
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Unit 4: Operation  
INTERFACE MODES (4-4 THROUGH 4-8)  
DESCRIPTION  
MENU  
Allows setting of the subnet mask. This display will only appear  
if any LAN interface is present and the Card option is not  
selected in the prior menu. Will become active upon power  
reboot.  
SUBNET MASK  
0. 0. 0.  
0
Allows setting of the gateway address. Will only appear if any  
LAN interface is present. Will not appear if Card is selected as  
the priority. Will become active upon power reboot.  
GATEWAY ADDRESS  
0. 0. 0.  
0
Allows configuration of port number 1 for LAN. Will only appear  
if mini-LAN interface is present. Will not appear if Card is  
selected as the priority. Will become active upon power reboot.  
Values already in use for ports 2 and 3 cannot be reassigned.  
PORT NUMBER 1  
01024  
Allows configuration of port number 1 for LAN. Will only appear  
if mini-LAN interface is present. Will not appear if Card is  
selected as the priority. Will become active upon power reboot.  
Values already in use for ports 1 and 3 cannot be reassigned.  
PORT NUMBER 2  
01024  
Allows configuration of port number 1 for LAN. Will only appear  
if mini-LAN interface is present. Will not appear if Card is  
selected as the priority. Will become active upon power reboot.  
Values already in use for ports 1 and 2 cannot be reassigned.  
PORT NUMBER 3  
01024  
Allows setting of communication protocol.  
STATUS 3: Will only appear if RS232C, RS422/485, LAN, or  
Wireless LAN interface is installed (except if the relative dip  
switch is set with the RS interfaces as the priority).  
PROTOCOL  
STATUS 4: Will only appear if RS232C, RS422/485, LAN/  
Wireless LAN, IEEE1284, or USB interface is installed (except if  
the relative dip switch is set with the RS interfaces as the  
priority).  
STATUS3  
STATUS4  
STATUS5  
STATUS 5: Will only appear if RS232C, LAN/Wireless LAN,  
IEEE1284, or USB interface is installed (except if the relative  
dip switch is set with the RS interfaces as the priority).  
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Unit 4: Operation  
CARTRIDGE MODE (4-9)  
DESCRIPTION  
MENU  
Displays the operational status of the printer. The ONLINE  
status is displayed on the top line and the label quantity status  
on the bottom. The message will be changed to OFFLINE  
whenever the printer is switched offline by pressing the LINE  
key. When a print job is received, the quantity line will indicate  
the number of labels to be printed. As the label job prints, the  
display indicates the number of labels remaining to be printed.  
ONLINE  
QTY: 000000  
Displays the operational status of the printer. The OFFLINE  
status is displayed on the top line and the label quantity status  
on the bottom. The message will be changed to ONLINE  
whenever the printer is switched online by pressing the LINE  
key.  
OFFLINE  
000000  
Is the premiere screen of the Cartridge Mode. SEMBL (SATO  
Embedded Basic Language) allows software programs written  
in standard Basic language to be loaded into the printer and  
executed without additional computer connections.  
Use the keys of the printer’s operator panel to select and enter  
the required options.  
Clears the memory cartridge of all of its contents.  
CARTRIDGE FORMAT  
YES NO  
If yes was selected at the CARTRIDGE FORMAT screen, this  
display allows the initialization process to start or be cancelled.  
FORMAT START  
YES  
NO  
If YES was selected on the FORMAT START screen, formatting  
progress may be monitored here. No entry is required at this  
screen.  
Press CANCEL to abort formatting.  
Appears when formatting is complete.  
Press ENTER to return to the Normal Mode.  
CARTRIDGE FORMAT  
COMPLETED  
PRESS ENTER KEY  
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Unit 4: Operation  
SEMBL MODE (4-10)  
DESCRIPTION  
MENU  
Displays the operational status of the printer. Also displays the  
remaining quantity to be printed.  
SEMBL MODE  
AUTO START  
YES  
NO  
Displays the operational status of the printer. The ONLINE  
status is displayed on the top line and the label quantity status  
on the bottom. The message will be changed to OFFLINE  
whenever the printer is switched offline by pressing the LINE  
key. When a print job is received, the quantity line will indicate  
the number of labels to be printed. As the label job prints, the  
display indicates the number of labels remaining to be printed.  
ONLINE  
QTY:000000  
Displays the operational status of the printer. The OFFLINE  
status is displayed on the top line and the label quantity status  
on the bottom. The message will be changed to ONLINE  
whenever the printer is switched online by pressing the LINE  
key.  
OFFLINE  
QTY:000000  
Is the premiere screen of the SEMBL Mode. SEMBL (SATO  
Embedded Basic Language) allows software programs written  
in standard Basic language to be loaded into the printer and  
executed without additional computer connections.  
Use the keys of the printer’s operator panel to select and enter  
the required options.  
Permits the selection of the software program stored in the  
printer’s memory that will be executed and used when the  
SEMBL Mode is started.  
START PROGRAM  
FIRST.BAS  
SECOND.BAS  
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Unit 4: Operation  
TEST PRINT MODE (4-11)  
DESCRIPTION  
MENU  
Is the premiere screen of the test print mode. To view this  
screen and access this mode, press and hold the FEED key  
while powering on the printer.  
TEST PRINT MODE  
• Configuration: The printer’s configuration setting.  
• Barcode: The printer’s installed barcodes.  
• Head Check: A pattern to check print head elements.  
• Memory: The contents of the memory cartridge.  
• Font: The contents of the installed fonts.  
CONFIGURATION  
BARCODE  
HEAD CHECK  
MEMORY  
FONT  
FACTORY  
• Factory: A factory test label will be printed.  
This screen only appears if Configuration, Barcode, or Head  
Check was chosen in the previous menu. The increments of  
measurement are 1cm.  
TEST PRINT SIZE  
10 mm  
For factory test prints, this screen appears instead of the  
previous screen for setting print size.  
TEST PRINT SIZE  
LARGE SMALL  
Large (10cm) and small (4cm) print sizes are the only two  
options.  
Pressing ENTER will initiate continuous test printing. Pressing  
ENTER again will suspend printing.  
TEST PRINT  
PRESS ENTER KEY  
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Unit 4: Operation  
DOWNLOAD MODE (4-12)  
DESCRIPTION  
MENU  
Displays Confirms the printer is on stand-by for receiving  
download data. The doewnloaded data received from the host  
shall be written in the memory cartridge or the main ROM. No  
entry is required.  
DOWNLOAD  
WAITING  
Downloading progress may be monitored here. No entry is  
required at this screen.  
Press CANCEL to abort downloading.  
DOWNLOADING  
Displays when the download process is complete. Press  
ENTER to exit.  
DOWNLOAD COMPLETE  
PRESS ENTER KEY  
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Unit 4: Operation  
HEX DUMP MODE (4-13)  
DESCRIPTION  
MENU  
Displays the operational status of the printer. The ONLINE  
status is displayed on the top line and the label quantity status  
on the bottom. The message will be changed to OFFLINE  
whenever the printer is switched offline by pressing the LINE  
key. When a print job is received, the quantity line will indicate  
the number of labels to be printed. As the label job prints, the  
display indicates the number of labels remaining to be printed.  
ONLINE  
QTY: 000000  
Displays the operational status of the printer. The OFFLINE  
status is displayed on the top line and the label quantity status  
on the bottom. The message will be changed to ONLINE  
whenever the printer is switched online by pressing the LINE  
key.  
OFFLINE  
000000  
Is the premiere screen to the Hex Dump Mode. The contents of  
the print buffer and the data received before it is placed into the  
print buffer may be examined through the use of the Hex Dump  
Mode. Each line of the printed data is inumerated in the first  
column, the second column contains the data in hexadeicimal  
format, and the right column contains the same data in ASCII  
format.  
Only one type of data will be printed at a time. This screen  
allows the seletion of the data to be printed. Repeat the hex  
dump process to print the other type of data if required.  
SELECT DUMP DATA  
RECEIVE DATA  
RECEIVE BUFFER  
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Unit 4: Operation  
BOOT DOWNLOAD MODE (4-14)  
DESCRIPTION  
MENU  
Allows selection of the download method.  
BOOT  
DOWNLOADER  
INTERFACE  
CARTRIDGE  
Displays the port that receives the download data.  
•
•
Interface: Receiving data from extended interface.  
Cartridge: Receiving data from Mini-LAN.  
SELECT  
INTERFACE  
CARD1  
CARD2  
Allows confirmation of download.  
PROGRAM  
DOWNLOAD  
YES  
NO  
Displays the printer is stand-by waiting for download.  
PROGRAM  
DOWNLOAD  
READY  
Displays download progress. Data entry is not required.  
PROGRAM  
DOWNLOADING  
0
100  
Confirms successful execution.  
PROGRAM  
DOWNLOAD  
COMPLETED  
PRESS ENTER  
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Unit 4: Operation  
DATA SAVE MODE (4-15)  
DESCRIPTION  
MENU  
Displays the operational status of the printer. The OFFLINE  
status is displayed on the top line and the label quantity status  
on the bottom. The message will be changed to ONLINE  
whenever the printer is switched online by pressing the LINE  
key.  
OFFLINE  
000000  
SAVING PRINT  
LOG  
Initiates receive data save activity to the memory card.  
DATA SAVE  
START  
YES  
NO  
Displays status of receive buffer being saved to memory  
cartridge.  
COPYING  
0
100  
Confirms completion of receive data save.  
DATA SAVE  
COMPLETED  
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Unit 4: Operation  
DEFAULT SETTINGS MODE (4-16)  
DESCRIPTION  
MENU  
Allows selection of data to be initialized.  
DEFAULT MODE  
PRINTER SETTING  
ALT. PROTOCOL  
Confirms selection.  
DEFAULT MODE  
PRINTER SETTING  
YES  
NO  
Confrims the initialization of protocol code.  
DEFAULT  
ALT. PROTOCOL  
YES  
NO  
Confirms the completion of printer setup and protocol codes.  
DEFAULT SETTING  
COMPLETED  
PLEASE POWER OFF  
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Unit 4: Operation  
PRINT CANCEL MODE (4-17)  
DESCRIPTION  
MENU  
Displays the operational status of the printer. The OFFLINE  
status is displayed on the top line and the label quantity status  
on the bottom. The message will be changed to ONLINE  
whenever the printer is switched online by pressing the LINE  
key.  
OFFLINE  
000000  
Print data that has previously been received, can be cleared. If  
YES is selected, the print data will be deleted and then the  
printer will go offline. If the NO option is selected, the printer will  
go offline without deleting data.  
CANCEL PRINT  
JOB  
YES  
NO  
This screen indicates that the received data has been deleted.  
Will display for 3 seconds and then the printer will go offline.  
CANCEL PRINT  
JOB  
COMPLETED  
PRINT DENSITY DEFAULT MODE (4-18)  
DESCRIPTION  
MENU  
Confirms the print head density or appears when switching from  
a print head witrh one density to another.  
HEAD CHANGE  
08->12 [dot / mm]  
YES  
NO  
Allows the entry of a password to gain access. Will only display  
if the SET PASSWORD display of the SErvice Mode is turned  
on.  
PASSWORD  
0000  
Confirms completion.  
DEFAULT  
SETTING  
COMPLETED  
PLEASE POWER OFF  
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Unit 4: Operation  
SERVICE MODE (4-19)  
DESCRIPTION  
MENU  
The Maintenance Mode is divided into two sections; the Service  
Mode and the Factory Mode.  
MAINTENANCE MODE  
The Service Mode allows the programming of various  
dimensional settings, sensor thresholds, and language options.  
SERVICE MODE  
FACTORY MODE  
The Factory Mode permits counter reset of various printer  
components. Use the keys of the printer’s operator panel to  
select and reset those features.  
Allows sensitivity adjustment of the eye-mark sensor.  
SENSOR LEVEL  
I-MARK  
X.XV  
50  
LEVEL OFFSET  
Allows slice level adjustment of the eye-mark sensor.  
SENSOR LEVEL  
I-MARK  
X.XV  
1.0V  
SLICE LEVEL  
Allows penetrating sensor adjustment of the gap sensor.  
Allows slice level adjustment of the gap sensor.  
SENSOR LEVEL  
GAP  
X.XV  
50  
LEVEL OFFSET  
SENSOR LEVEL  
GAP  
X.XV  
50  
SLICE LEVEL  
Select the ENABLE option to set the printer to automatically  
notify when media is nearly exhausted.  
LABEL NEAR END  
ENABLE DISABLE  
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Unit 4: Operation  
SERVICE MODE (4-19)  
DESCRIPTION  
MENU  
T o enable or disable the control of ribbon rewind speed.  
RIBBON TENSION  
ADJUSTMENT  
ENABLE DISABLE  
When enabled, the printer will monitor ribbon usage and notify  
when the loaded ribbon is low.  
FUNCTION KEY  
NONE  
REPRINT  
SBI MODE  
Allows the setting of a function key.  
FUNCTION KEY  
NONE  
REPRINT  
SBI MODE  
Allows the backfeed distance to be set. If using thermal transfer  
for printing, set the feed distance less than 30mm to avoid  
detection of ribbon end by accident.  
FORWARD/BACKFEED  
DISTANCE  
DEFAULT  
000mm  
Allows selection output mode options. Mode 1 outputs signal in  
the status of existance/non-existance for the number of  
remaining labels to be printed. Mode 2 outputs signal in the  
status of online/offline.  
EXT 9PIN SELECT  
MODE1 MODE2  
Displays the validity/invalidity of command data for print  
darkness, print speed, start point correction, operation mode,  
print method, and sensor types.  
PRIORITY SETTING  
COMMAND INTERNAL  
Allows the password function to be enabled and disabled.  
SET PASSWORD  
ON  
OFF  
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Unit 4: Operation  
SERVICE MODE (4-19)  
DESCRIPTION  
MENU  
Determines whether or not the printer will be compatible with a  
previous printer.  
COMPATIBLE MODE  
ON OFF  
Allows copying of firmware data.  
PROGRAM COPY  
YES  
NO  
Enables the display of an operating log as an icon in Normal  
Mode. The three types are DataReceived, DataEdit, and Print.  
Each icon will be over-written and cleared when going to Online  
Mode.  
TRACE MODE  
ON  
OFF  
Allows the print log to be saved in the memory cartridge. The  
cartridge must be installed to function.  
SAVE PRINT LOG  
ENABLE DISABLE  
Allows select of where firmware data will be copied.  
PROGRAM COPY  
CARTRIDGE>ROM  
ROM>CARTRIDGE  
Initiates the copying process.  
CARTRIDGE->ROM  
COPY START  
YES  
NO  
Initiates the copying process.  
ROM->CARTRIDGE  
COPY START  
YES  
NO  
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Unit 4: Operation  
SERVICE MODE (4-19)  
DESCRIPTION  
MENU  
Confirms copying is in progress. Data entry not required.  
COPYING  
Enables the print log to be dleted from the memory cartridge.  
CLEAR PRINT LOG  
YES  
NO  
Enables the print log to be sent to the status port in real-time.  
OUTPUT PRINT LOG  
ENABLE DISABLE  
Confirms the program has been copied.  
PROGRAM COPY  
COMPLETED  
PRESS ENTER KEY  
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Unit 4: Operation  
FACTORY MODE (4-20)  
DESCRIPTION  
MENU  
The Maintenance Mode is divided into two sections; the Service  
Mode and the Factory Mode.  
MAINTENANCE MODE  
The Service Mode allows the programming of various  
dimensional settings, sensor thresholds, and language options.  
SERVICE MODE  
FACTORY MODE  
The Factory Mode permits counter reset of various printer  
components. Use the keys of the printer’s operator panel to  
select and reset those features.  
Enables the printer’s internal counter to be initiated and reset .  
The counter options are : None, All, Head, Cut, and Dispense.  
COUNTER CLEAR  
NONE  
ALL  
HEAD  
CUT  
DISPENSE  
Allows view of cycles recorded by the printer’s internal counter.  
COUNTER  
INDICATION  
NONE  
LIFE  
HEAD  
CUT  
DISPENSE  
Enables view of the printer’s internal life counter.  
LIFE COUNTER  
0. 0 M  
Displays values for the head counter.  
HEAD COUNTER  
[1]  
[2]  
[3]  
0. 0 M  
0. 0 M  
0. 0 M  
Displays values for the cutter counter.  
CUT COUNTER  
0
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Unit 4: Operation  
FACTORY MODE (4-20)  
DESCRIPTION  
MENU  
Displays values for the dispenser counter.  
DISPENSE COUNTER  
0. 0 M  
Enables the printer’s serial number to be recorded within the  
printer.  
SERIAL NO  
S/N 00000000  
Enables the revision number of the main circuit board to be  
recorded.  
MAIN PCB  
REVISION  
REV 0. 0  
Enables the revision number of the interface card to be  
recorded.  
INTERFACE CARD  
REVISION  
REV 0. 0  
Initiates test printing.  
TEST PRINT  
YES  
NO  
Enables the print size to be selected.  
PRINT SIZE  
SMALL  
LARGE  
Confirms factory test printing is underway.  
TEST PRINT  
PRESS ENTER KEY  
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Unit 4: Operation  
OPERATIONAL ADJUSTMENTS  
These operational adjustments are for fine tuning the printer as necessary following the  
configuration process and are largely confined to the four potentiometers located on the operator  
panel. Refer to the table below for their function.  
POTENTIOMETER  
DESCRIPTION/PROCEDURE  
VOLUME  
Adjusts the audible decimal level for error indication. Power on  
the printer, place on-line, and open the print head. When the  
beep is emitted, adjust the volume level accordingly.  
PITCH  
Is to be used in conjunction with the configuration adjustments.  
Make course adjustments there and then fine tune here. If  
unable to achieve the desired setting here, the course  
adjustment must be reset. Adjust this potentiometer as labels  
are being printed. Allow two labels to be printed for each  
adjustment to ensure a desired setting.  
Adjustment of the PITCH potentiometer will affect the print  
offset postion. Thusly, if using a dispenser or cutter, adjust the  
Offset first and then the Pitch.  
OFFSET  
The offset adjustment is used to reposition the media for  
printing following advancement for dispensing or cutting. A label  
is printed, it is fed forward for dispense, the printer retracts the  
remaining media (offset) to print the next label. To preform this  
adjustment:  
1. Power On the printer.  
2. Press the LINE key to place printer offline.  
3. Advance to the User Mode and press ENTER.  
4. Adjust the OFFSET potentiometer.  
5. Press the FEED key to feed another label.  
6. Repeat steps 3 and 4 until properly adjusted.  
7. Press the LINE key to bring the printer back online.  
DARKNESS  
Is used to adjust the darkness or lightness of the printed image  
and should be used in conjunction with the configuration  
adjustments. Make course adjustments there and then fine tune  
here. If unable to achieve the desired setting here, the course  
adjustment must be reset.  
Adjust this potentiometer as labels are being printed. Allow two  
labels to be printed for each adjustment to ensure a desired  
setting.  
NOTE: The two Figures that follow are provided to identify  
reference positions to assist in the operational adjustment  
process.  
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Unit 4: Operation  
0.69"  
0.25"  
Eye-Mark Sensor  
Transmittor/ Paper End  
Sensor  
Invalid Area for Print  
Print Width: 4.09"/4.20"  
Print Head  
Dispenser  
Tear-Off  
Cutter  
Figure 4-21, Sensor & Accessory Positioning  
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Unit 4: Operation  
CONTINUOUS MODE  
TRANSMISSION SENSOR  
TRANSMISSION SENSOR  
TRANSMISSION SENSOR  
REFLECTIVE SENSOR  
Base Print Position  
TEAR-OFF MODE  
REFLECTIVE SENSOR  
Base Print & Tear-  
Off Position  
CUTTER MODE  
REFLECTIVE SENSOR  
Base Print Position  
Base Print Position  
Base Print & Cut  
Position  
DISPENSE MODE  
REFLECTIVE SENSOR  
TRANSMISSION SENSOR  
Base Print Position  
Base Dispense Position  
Base Print &  
Dispense Position  
LINERLESS MODE  
REFLECTIVE SENSOR  
Base Print Position  
Base Cut Position  
Figure 4-22, Print Base Reference Position  
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TROUBLESHOOTING  
• Error Signals  
• Troubleshooting Table  
• Interface Troubleshooting  
• Test Print Troubleshooting  
• Sensor Locations  
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Unit 5: Troubleshooting  
ERROR SIGNALS  
Error No.  
LCD Display  
Description  
Machine Error  
Cause:  
Circuit board problem.  
01  
Remedy:  
Contact a sales outlet, dealer, or service center.  
One long beep.  
Alarm sound:  
External signal:  
Machine error.  
Flash ROM Error  
Cause(s):  
1. Flash ROM cannot be accessed.  
2. Illegal firmware operation requested by software.  
Contact a sales outlet, dealer, or service center.  
One long beep.  
02  
03  
04  
05  
06  
Remedy:  
Alarm sound:  
External signal:  
Machine error.  
Parity Error  
Cause(s):  
1. RS-232C communication settings fail parity check.  
2. Error in cable connection.  
Ensure correct communication cables and settings.  
Three short beeps.  
Remedy:  
Alarm sound:  
External signal:  
Machine error.  
Overrun Error  
Cause(s):  
1. RS-232C communication settings exceed legal values.  
2. Error in cable connection.  
Check and correct communication cables and settings.  
Three short beeps.  
Remedy:  
Alarm sound:  
External signal:  
Machine error.  
Framing Error  
Cause(s):  
1. Incorrect frame size for the RS-232C settings.  
2. Cable connection trouble.  
Check and correct communication cables and settings.  
Three short beeps.  
Remedy:  
Alarm sound:  
External signal:  
Machine error.  
Buffer Overflow error  
Cause(s):  
1. Size of received data exceeds size of receiving buffer.  
2. Mismatched send/receive communication protocols.  
Establish the correct communication protocol.  
Three short beeps  
Remedy:  
Alarm sound:  
External signal:  
Machine error  
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Unit 5: Troubleshooting  
ERROR SIGNALS  
Error No.  
LCD Display  
Description  
Head Open error  
Cause(s):  
1. The head unit is not properly latched.  
2. Malfunctioning head-open switch.  
Properly latch the print head and/or replace the switch.  
Three short beeps.  
07  
Remedy:  
Alarm sound:  
External signal:  
Machine error.  
Paper End error  
Cause(s):  
1. The media supply has run out.  
2. The media is not set correctly.  
Set the media correctly.  
Three short beeps.  
08  
Remedy:  
Alarm sound:  
External signal:  
Paper end.  
Ribbon End error  
Cause(s):  
1. The ribbon supply has run out.  
2. The ribbon has been damaged.  
1. Set the ribbon correctly.  
2. Clean the ribbon path.  
Three short beeps.  
09  
Remedy:  
Alarm sound:  
External signal:  
Ribbon end.  
Sensor error  
Cause(s):  
1. Incorrectly adjusted paper sensor.  
2. Incorrectly selected media sensor.  
3. Erratic paper flow.  
10  
Remedy:  
1. Adjust sensitivity of paper sensor.  
2. Select correct sensor type for media being used.  
3. Clean the paper path to establish a smooth paper flow.  
Three short beeps  
Alarm sound:  
External signal:  
Machine error  
Head related error  
Cause:  
There is a problem with the print head.  
Clean and/or replace print head.  
One long beep.  
11  
Remedy:  
Alarm sound:  
External signal:  
Machine error.  
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Unit 5: Troubleshooting  
ERROR SIGNALS  
Error No.  
LCD Display  
Description  
Memory Writing error  
Cause(s):  
1. Memory cartridge is not inserted.  
2. Memory space is exhausted.  
3. Read/Write operation has failed.  
4. Memory is not properly formatted.  
1. Ensure memory cartridge is installed.  
2. Ensure sufficient memory space is available.  
3. Replace the memory cartridge.  
4. Format or reformat the memory cartridge.  
One long beep.  
12  
Remedy:  
Alarm sound:  
External signal:  
Machine error.  
Memory Reading error  
Cause:  
Memory space is exhausted.  
13  
Remedy:  
Delete unnecessary data to free up memory space.  
One long beep.  
Alarm sound:  
External signal:  
Machine error.  
Download Data Error  
Cause(s):  
Remedy:  
1. Received invalid download.  
2. There is no download area.  
1. Ensure the download data is correct.  
2. Ensure the download data size is correct.  
One long beep.  
14  
Alarm sound:  
Machine error.  
External signal:  
Cutter error  
Cause(s):  
Remedy:  
The cutter unit is jammed or clogged.  
1. Cutter blade did not returned to the home position.  
Clean the cutter unit and clear any paper jams.  
15  
2. Press FEED to reinstate proper cutter blade position.  
Three short beeps.  
Alarm sound:  
External signal:  
Machine error.  
Cutter Open error  
Cause(s):  
1. The upper bracket of the cutter unit is open  
2. The sensor is malfunctioning  
Close the upper bracket of the cutter unit.  
Three short beeps  
16  
Remedy:  
Alarm sound:  
External signal:  
Machine error  
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Unit 5: Troubleshooting  
ERROR SIGNALS  
Error No.  
LCD Display  
Description  
BCC Check error  
Cause:  
BCC attached to sending data (for an item) is different.  
Ensure the data communication settings are correct.  
Three short beeps.  
17  
Remedy:  
Alarm sound:  
External signal:  
Machine error.  
Item Number error  
Cause:  
The sequence number of present and past print data (for  
an item) does not match.  
18  
Remedy:  
Ensure data communication settings are correct.  
Three short beeps.  
Alarm sound:  
External signal:  
Machine error.  
Winding Full error  
Cause(s):  
1. The label rewinder needs to be emptied  
2. The sensor is malfunctioning  
Remove the wound label.  
Three short beeps  
19  
Remedy:  
Alarm sound:  
External signal:  
Machine error  
Head Density error  
Cause(s):  
1. The print head is not correctly installed.  
2. An unsupported print head is installed.  
20  
Ensure the print head is suitable for use with this printer  
and that it is properly installed.  
Remedy:  
Alarm sound:  
Three short beeps.  
No output.  
External signal:  
Kanji ROM error  
Cause:  
Invalid Kanji data has been read from the Kanji ROM  
Ensure the Kanji ROM has been properly installed.  
Three short beeps  
21  
Remedy:  
Alarm sound:  
External signal:  
Machine error  
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Unit 5: Troubleshooting  
ERROR SIGNALS  
Error No.  
LCD Display  
Description  
RFID Tag error  
Cause:  
Difficulties writing into RFID tag.  
Write information in another RFID tag.  
Three short beeps.  
Remedy:  
Alarm sound:  
External signal:  
Machine error.  
RFID Tag error  
Cause:  
Difficulties writing into the RFID tag.  
Replace the RFID tag. Press the Line key to retry.  
Three short beeps.  
23  
Remedy:  
Alarm sound:  
External signal:  
Machine error.  
RFID Protect error  
Cause:  
The RFID tag is write-protected.  
Replace the tag with one that is not write-protected.  
Three short beeps.  
Remedy:  
Alarm sound:  
External signal:  
Machine error.  
Non-Lock Error  
Cause:  
The knob of the ribbon-winding unit is not locked.  
Lock the knob of the ribbon-winding unit.  
Three short beeps.  
24  
Remedy:  
Alarm sound:  
External signal:  
Machine error.  
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Unit 5: Troubleshooting  
TROUBLESHOOTING TABLE  
IMAGE VOIDS  
Damaged print head.  
Replace print head.  
Damaged electronics.  
Replace circuit board.  
Replace platen roller.  
Dirty or defective print head.  
Damaged or worn platen roller.  
Vertical line in printed image.  
LIGHT PRINT IMAGES  
Low print head energy/darkness.  
Low print head pressure.  
Foreign material on print head.  
Poor head alignment.  
Adjust darkness control.  
Adjust head balance.  
Clean print head and platen roller.  
Align print head as required.  
Reduce print speed setting.  
Excessive print speed.  
UNEVEN PRINT DARKNESS  
Unbalanced print head.  
Worn platen roller.  
Dirty print head.  
Ensure correct balance.  
Replace platen roller as required.  
Clean as necessary.  
SMEARED PRINT IMAGES  
Poor label quality.  
Use high quality label stock.  
Foreign material on print head and platen Clean print head and platen roller.  
roller.  
Foreign material on labels.  
Excessive print head energy.  
Excessive print speed.  
Use high quality label stock.  
Adjust darkness control.  
Adjust as speed as required.  
Adjust head balance.  
Excessive head pressure.  
NO LABEL MOVEMENT  
Loose timing belt.  
Ensure motor mount screws are tight, belt properly tensioned.  
Select the correct label sensor type.  
Incorrect label pitch sensor selected.  
No voltage output.  
Replace fuse on main circuit board. Test power supply and  
replace as required.  
Drive motor not operating.  
Defective main board.  
Ensure wiring harness connection. Replace as necessary.  
Troubleshoot board and replacee as nwecessary.  
NO PRINTED IMAGE  
Print head is disconnected.  
Ensure print head wiring harness is connected on each end.  
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Unit 5: Troubleshooting  
NO PRINTED IMAGE  
No voltage output.  
Damaged print head.  
Damaged electronics.  
Interface problems.  
Data input error.  
Test power supply and replace as necessary.  
Replace print head.  
Replace circuit board.  
Check. Refer to relative instructions below.  
Ensure correct data stream.  
LCD FIELD ILLUMINATED BUT WITHOUT WORDS OR NO DISPLAY AT ALL  
Power cable issues.  
Ensure properly connected. Ensure not defective.  
Incorrectly positioned display potentiom- Adjust as required.  
eter.  
Defective power supply.  
Troubleshoot and replace components as necessary.  
MEANDERING MEDIA  
Incorrectly loaded media.  
Improperly adjusted media guides.  
Unbalanced print head.  
Ensure correct loading.  
Adjust as required.  
Adjust as required.  
Worn or improperly adjusted platen roller. Adjust. Replace as required.  
PRINTER CREATES A BLANK LABEL  
Data input error.  
Ensure correct data stream.  
Improper media selected.  
Disconnected print head.  
Defective print head.  
Defective main board.  
Ensure correct media is in use.  
Cycle off power and ensure proper connection.  
Replace print head as required.  
Replace main board as required.  
INCORRECT LABEL POSITIONING  
Incorrect sensor selection.  
Improper sensor adjustment.  
Incorrect media in use.  
Data input error.  
Ensure the correct sensor is selected.  
Adjust as required.  
Ensure the correct media is being used.  
Ensure correct data stream.  
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Unit 5: Troubleshooting  
INTERFACE TROUBLESHOOTING  
This unit provides a checklist for the various interface types. Locate the checklist relative to the  
interface used and perform each of the troubleshooting tasks until the problem has been isolated.  
PARALLEL INTERFACE  
CHK  
TROUBLESHOOTING STEP  
Ensure the interface module is correctly installed. Run self-test to verify.  
Ensure the printer cable is connected to the appropriate LPT port on the host computer. If using a  
Windows printer driver, ensure the correct port is selected.  
Ensure a IEEE1284 printer cable is being used.  
Ensure the host’s peripherial settings are set to ECP for faster throughput. Refer to the computer  
manufacturer’s documentation for details.  
Ensure the printer is receiving information from the computer using the Receive Buffer Hex Dump  
mode. Refer to that procedure within this manual for instructions. The command stream should be  
continuous and possess 0Dhex and/or 0Ahex (carriage return and line feed) characters  
throughout. However, there should not be either locate between the start (<ESC>A and the stop  
(<ESC>Z) commands.  
Replace the interface board with another to isolate the problem.  
Replace the interface baord permanently if determined to be the problem.  
RS232 SERIAL INTERFACE  
CHK  
TROUBLESHOOTING STEP  
Ensure the correct interface module is correctly installed. Run self-test to verify.  
Ensure the serial cable (Null Modem) meets specifications and is correctly connected at each end.  
Ensure the serial cable is not defective.  
Ensure the communication parameters for the baud rate, parity, data bits and stop bits are consis-  
tent with those being sent from the host computer.  
Ensure the printer is receiving information from the computer using the Receive Buffer Hex Dump  
mode. Refer to that procedure within this manual for instructions. The command stream should be  
continuous and possess 0Dhex and/or 0Ahex (carriage return and line feed) characters through-  
out. However, there should not be either locate between the start (<ESC>A and the stop  
(<ESC>Z) commands.  
Replace the interface board with another to isolate the problem.  
Replace the interface baord permanently if determined to be the problem.  
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Unit 5: Troubleshooting  
LAN EHTERNET INTERFACE  
CHK  
TROUBLESHOOTING STEP  
Ensure the interface has been correctly configured. Wait two minutes and run self-test to verify. If a  
test label does not print, there ma y be a hardware problem.  
Ensure the serial cable meets specifications and is correctly connected at each end.  
Ensure the cable and its ports are not defective.  
Ensure that a faulty print server or other protocol related senarios are not creating a queue setup  
issue. Systematically perform checks and tests to isolate the cause.  
If using TCP/IP, ensure a valid IP address is specified and that all parameters are correct (subnet  
mask, gateway, etc.). Attempt to PING the IP address assigned to the network interface.  
Install the IPX/SPX protocol on a workstation to determine if the network device can be discovered  
via the MAC address. If able, configure the appropriate protocols and retest connectivity.  
Use a crossover cable to isolate the printer from the network by connecting from the interface and  
workstation. Verify that the parameters match on each. Test connectivity.  
UNIVERSAL SERIAL BUS (USB) INTERFACE  
If nothing prints during a test print, verify the device drivers have been successively  
installed by performing the following:  
Click on Start, Settings, and then Control Panel.  
Click on System within the new window.  
Click on the Device Manager tab.  
Ensure that the View Device By Type is checked.  
Scroll to SATO-USB Device and ensure that errors do not exist. Reinstall as required.  
Reboot the PC and the printer.  
Contact Microsoft technical support for further assistance as required.  
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Unit 5: Troubleshooting  
TEST PRINT TROUBLESHOOTING  
Chapter provides instruction on special printing to identify and resolve specific print problems.  
HEX DUMP  
Allows the operator to determine if there were  
problems in the downloading of data.  
TEST LABEL  
Allows the operator to identify specific problems  
regarding mechanical performance and setup.  
HEX DUMP MODE  
The contents of the print buffer can be examined using the Hex Dump Mode. In the left column,  
each line of data received is numbered. The center column provides the data in hexadecimal  
format. And in the right column, same data is provided in the ASC ll format. Follow the flow chart  
provided below to perform this activity.  
POWER  
ENTER  
ONLINE  
QTY: 000000  
ENTER  
LINE  
OFFLINE  
000000  
CANCEL  
ENTER  
SELECT DUMP DATA  
RECEIVE DATA  
RECEIVE BUFFER  
CANCEL  
Receive Data  
ENTER  
RECEIVE DATA/  
RECEIVE BUFFER  
Receive Buffer  
ENTER  
ONLINE  
OFFLINE  
000000  
000000  
LINE  
LINE  
Hex  
Dump is  
printed  
Figure 5-1, Hex Dump Mode  
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Unit 5: Troubleshooting  
TEST LABEL PRINTING  
The test label is designed to assist in the identification of print problems. Follow the flow chart  
provided below to perform this activity.  
FEED + POWER  
Printer  
beeps  
TEST PRINT MODE  
TEST PRINT MODE  
CONFIGURATION  
CONFIGURATION  
BARCODE  
TEST PRINT MODE  
BARCODE  
TEST PRINT SIZE  
10 mm  
Press  
or  
+
ENTER  
Scrolls  
options  
TEST PRINT MODE  
HEAD CHECK  
TEST PRINT MODE  
MEMORY  
TEST PRINT  
PRESS ENTER KEY  
TEST PRINT MODE  
FONT  
TEST PRINT MODE  
FACTORY  
TEST PRINT SIZE  
LARGE SMALL  
ENTER  
Test Prints  
Power off to  
cease printing.  
Figure 5-2, Test Print Mode  
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Unit 5: Troubleshooting  
NOTE: The only print problem that the following sample test label does not  
display is fading of print image from one side of the label to the other. This is  
the result of improper print head balance.  
Compare this scale on each  
side to ensure the print is  
evenly spaced horizontally.  
Visually inspect  
these rows for voids  
indicating defective  
head elements.  
SAMPLE TEST LABEL  
Label Contents Will Vary Depending on Test Label Type .  
Displays the dip  
switch settings at  
the time of print.  
D S W 1  
N O N E  
D S W 2  
D S W 3  
Line sharpness is  
determined by print  
speed and darkness.  
Clear line in print  
Compare this scale on each  
side to ensure the print is  
evenly spaced vertically .  
indicates the ribbon  
was wrinkled during  
printing.  
Figure 5-3, Sample Test Label  
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Unit 5: Troubleshooting  
SENSOR LOCATIONS  
This chapter provides a diagram identifying the locations of the printer’s various sensors. Refer to  
the diagram provided below.  
0.69"  
0.25"  
Eye-Mark Sensor  
Transmittor/ Paper End  
Sensor  
Invalid Area for Print  
Print Width: 4.09"/4.20"  
Print Head  
Dispenser  
Tear-Off  
Cutter  
Figure 5-4, Sensor Locations  
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MAINTENANCE  
• Cleaning Procedures  
• Replacement Procedures  
• Adjustment Procedures  
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Unit 6: Maintenance  
CLEANING PROCEDURES  
Cleaning of the printer is a necessary maintenance activity to ensure print quality and long printer  
life. There are two basic types of cleaning involved; the removal of loose debris and the removal  
of residue.  
Use a soft cloth and/or a pneumatic blower to remove debris from the printer. This process  
should be performed prior to the removal of residue. To remove residue, apply SATO Solvent or  
isopropyl alcohol to a clean cotton swab and gently wipe the entire surface of the print head and  
platen roller until clean.  
It is recommended that the printer be cleaned after the printing of every two rolls of labels.  
WARNING: DISCONNECT POWER SUPPLY TO THE PRINTER AND  
ALLOW TO COOL TO ROOM TEMPERATURE PRIOR TO CLEANING.  
WARNING: EXERSIZE CARE WHEN CLEANING TO PREVENT  
PERSONAL INJURY. THE TEAR BAR HAS A VERY SHARP EDGE.  
CAUTION: IF USING A PNEUMATIC BLOWER TO REMOVE DEBRIS  
FROM THE PRINTER, EXERSIZE CARE TO PREVENT PRINT HEAD  
DAMAGE.  
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Unit 6: Maintenance  
REPLACEMENT PROCEDURES  
This unit contains step-by-step instructions for the removal and replacement of all primary  
components and sub-assemblies.  
PRINT HEAD REPLACEMENT  
If the print head becomes damaged or worn, it can be easily removed and replaced without  
having to make critical adjustments.  
1
2
3
4
5
6
7
Switch off the printer and disconnect the power supply cord.  
Open the top housing cover.  
Press print head release lever (1, Figure 6-1) to the right.  
Carefully lower and withdraw defective print head (2) from print assembly (3).  
Disconnect the two wiring harnesses from defective print head (2).  
Connect the two wiring harnesses to replacement print head (2, Figure 7-1b).  
Insert replacement print head (2) into print assembly (3) and lift into position.  
1
3
2
Figure 6-1a, Print Head Replacement  
NOTE: Lift the left end of head bracket (4) onto shaft (5) first. Then lift the  
right end of head bracket (4) until it snaps into position.  
8
9
Reset the head counter in accordance with the procedures enclosed.  
Restore power and test print.  
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Unit 6: Maintenance  
5
4
3
2
Figure 6-1b, Print Head Replacement  
PLATEN ROLLER REPLACEMENT  
The platen roller is considered to be a high wear component due to its treading against the print  
media. This treading contact will eventually wear grooves into the rubber material and negatively  
effect print output.  
1
2
3
4
5
6
Switch off the printer, disconnect the power supply cord.  
Remove the side cover and lower front housing cover.  
Remove one screw (1, Figure 6-2) securing platen roller assembly (2) to printer frame (3).  
Withdraw worn platen roller assembly (2) from within the printer and insert its replacement.  
Secure replacement platen roller assembly (2) to printer frame (3) using one screw (1).  
Reconnect power supply cord, test cycle, and reattach/close all covers.  
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Unit 6: Maintenance  
3
1
2
Figure 6-2, Platen Roller Replacement  
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Unit 6: Maintenance  
ADJUSTMENT PROCEDURES  
This unit covers all of the printer and printer accessory adjustments. These adjustments include  
mechanical adjustments required following the replacement of components and assemblies, in  
addition to, the operational adjustments required following a job change.  
PRINT HEAD ALIGNMENT  
Print head position has a direct impact on print quality. The print head must be parallel with the  
platen roller for the printed image to be consistent across the label.  
To adjust the alignment, open the print head, turn the alignment dial, and print a test label.  
Repeat that process until remedy is achieved.  
Alignment Dial  
Figure 6-3, Print Head Alignment  
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Unit 6: Maintenance  
PRINT HEAD PRESSURE ADJUSTMENT  
Print head pressure adjustment allows for the print head to be adjusted to accommidate different  
media types (thicknesses). The pressure setting switch is two position (normal, high). The table  
that follows coorelates the media used with a pressure setting.  
PRESSURE ADJUSTMENT  
MEDIA  
SCALE  
THICKNESS (MM)  
Thin paper, normal label, etc.  
Thick paper, tag stock, etc.  
Normal  
High  
0.080.0.200  
0.200.0.268  
Head Pressure Switch  
Figure 6-4, Print Head Pressure Adjustment  
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Unit 6: Maintenance  
PRINT HEAD BALANCE ADJUSTMENT  
Print head balance is the equalization of pressure against the platen roller from one end to the  
opposite. If the print head balance is out of adjustment, the printed image will be darker on side of  
the label than the other and the media will be proned to want to travel in the direction of least  
resistance.  
The adjustment of print head balance on the label can be subjective. One will know when  
balance is achieved by the disappearance of prevailing negative characteristics. To adjust  
balance, a scaled dial allows adjustment based on the width of the media used. The table that  
follows coorelates paper width with a dial setting.  
BALANCE ADJUSTMENT  
Paper Width (inches)  
Dial Setting  
1.00  
1
1.68  
2
2.35  
3
3.11  
4
3.75  
5
Adjustment Dial  
Adjustment Dial  
Figure 6-5, Print Head Balance Adjustment  
SATO GT4xxe Series Operator Manual  
PN 9001138B  
Page 6-8  
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Unit 6: Maintenance  
RIBBON GUIDE ADJUSTMENT  
If the print ribbon is not spread smoothly over the print head when it makes contact with the  
media, print voids will occur at the point of the ribbon fold. Typically, this is the result of the axis of  
one of the following not being perfectly parallel: ribbon spindle, ribbon roller, print head, or ribbon  
guide.  
The purpose of the adjustable ribbon guide is to compensate for the axis deviations of the other  
three. By adjusting the ribbon guide proportionally to the degree of deviation, the ribbon spreads  
smoothly as it travels from the ribbon supply spindle, to the guide, and beyond.  
Ribbon guide adjustment is a trial and error activity that requires the pause of printing, unlatching  
of the print head, adjusting the guide, relatching the print head, and printing once again. Several  
labels or tags must be printed following each adjustment to determine if the adjustment was  
effective.  
The ribbon guide is secured to the face of the print assembly by a screw on each end. Before  
adjusting the guide, visually inspect that its axis is parallel with that of the print assembly. If not,  
adjust accordingly, ensure the set screws are secure, and once again commence printing.  
By starting in a neutral position, either end may be adjusted vertically as necessary to remedy the  
wrinkling problem.  
Alignment Lines  
Set Screw  
Guide Plate  
Set Screw  
Guide Plate  
Figure 6-6, Ribbon Guide Adjustment  
SATO GT4xxe Series Operator Manual  
PN 9001138B  
Page 6-9  
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Unit 6: Maintenance  
LABEL SENSOR POSITIONING  
The label sensor assembly provides a mounting apparatus for the eye-mark, gap, and paper-end  
sensors. Position adjustment of the label sensor is not required when using standard label  
media.  
When non-standard media is used, place a section of the media on the media ramp oriented as if  
loaded for printing. Manually grasp the sensor assembly and move it laterally so that the sensor  
indicators embossed in its side are aligned with the reference marks on the media.  
Sensor positioning may also be achieved by measuring from the printer’s center frame outward  
to a specified distance for sensor/reference mark alignment.  
Label Sensor Assembly  
Gap Sensor Indicator  
Eye-Mark Sensor Indicator  
Center Frame  
Media Ramp  
Figure 6-7, Label Sensor Positioning  
SATO GT4xxe Series Operator Manual  
PN 9001138B  
Page 6-10  
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Unit 6: Maintenance  
POTENTIOMETER ADJUSTMENTS  
These operational adjustments are for fine tuning the printer as necessary following the  
configuration process and are largely confined to the four potentiometers located on the operator  
panel. Refer to the table below for their function.  
POTENTIOMETER  
DESCRIPTION/PROCEDURE  
VOLUME  
Adjusts the audible decimal level for error indication. Power on  
the printer, place on-line, and open the print head. When the  
beep is emitted, adjust the volume level accordingly.  
PITCH  
Is to be used in conjunction with the configuration adjustments.  
Make course adjustments there and then fine tune here. If  
unable to achieve the desired setting here, the course  
adjustment must be reset. Adjust this potentiometer as labels  
are being printed. Allow two labels to be printed for each  
adjustment to ensure a desired setting.  
Adjustment of the PITCH potentiometer will affect the print  
offset postion. Thusly, if using a dispenser or cutter, adjust the  
Offset first and then the Pitch.  
OFFSET  
The offset adjustment is used to reposition the media for  
printing following advancement for dispensing or cutting. A label  
is printed, it is fed forward for dispense, the printer retracts the  
remaining media (offset) to print the next label. To preform this  
adjustment:  
1. Power On the printer.  
2. Press the LINE key to place printer offline.  
3. Advance to the User Mode and press ENTER.  
4. Adjust the OFFSET potentiometer.  
5. Press the FEED key to feed another label.  
6. Repeat steps 3 and 4 until properly adjusted.  
7. Press the LINE key to bring the printer back online.  
DARKNESS  
Is used to adjust the darkness or lightness of the printed image  
and should be used in conjunction with the configuration  
adjustments. Make course adjustments there and then fine tune  
here. If unable to achieve the desired setting here, the course  
adjustment must be reset.  
Adjust this potentiometer as labels are being printed. Allow two  
labels to be printed for each adjustment to ensure a desired  
setting.  
SATO GT4xxe Series Operator Manual  
PN 9001138B  
Page 6-11  
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