Ricoh Printer SP C440DN User Guide

For details about loading paper, see page 27 "Loading Paper".

: Load Paper indicator

: Add Toner indicator

Appears when paper runs out.

Appears when toner runs out.

For details about adding toner, see "Adding Toner (Print

Cartridge)", Operating Instructions.

: Service Call indicator

: Cover Open indicator

Appears when the printer is malfunctioning or requires

maintenance.

Appears when one or more covers of the printer are open.

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If USB Connection Fails

Problem

Causes

Solutions

The printer is not

automatically recognized.

The USB cable is not

connected properly.

Disconnect the USB cable, turn off the

printer, and then turn it on again.

When the printer has fully booted up,

reconnect the USB cable.

Windows has already

configured the USB settings. computer has identified the

Check whether or not the

Open Windows' Device Manager,

and then, under [Universal Serial Bus

controllers], remove any conflicting

devices. A [!] or [?] icon is displayed

for conflicting devices. Take care not to

accidentally remove required devices.

For details, see Windows Help.

printer as an unsupported

device.

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3. Troubleshooting

When Messages Are Displayed

This section describes the main messages that appear on the display panel and printed error logs and

reports. If other messages appear, follow their instructions.

Status Messages

Message

"Calibrating..."

Status

The printer is calibrating the color. Wait a while.

"Energy Saver Mode"

"Hex Dump Mode"

"Job Suspended"

The printer is in Energy Saver mode. Press any key to recover to the

normal mode.

In Hex Dump mode, the printer receives data in a hexadecimal format.

Turn off the printer after printing, and then turn it on again.

All jobs are suspended. Turn off the printer, and turn it on again to

resume the jobs.

"Offline"

The printer is offline and cannot print.

"Please wait..."

This message may appear for a few seconds. It means the printer is

initializing, replenishing toner, or performing maintenance operations.

Wait a while.

"Printing..."

The printer is printing. Wait a while.

"Printing Suspended"

Printing is suspended. To resume printing, press the [Suspend/Resume]

key.

"Ready"

This is the default ready message. The printer is ready for use. No

action is required.

"Resetting Job"

The printer is resetting the print job. Wait a while.

"Setting change..."

"Updating Certificate..."

The printer is applying the changes made to its settings. Wait a while.

The printer is updating the @Remote certificate. Turn the power off, and

then turn it on again.

"Waiting for print data..."

The printer is waiting for the next data to print. Wait a while.

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When Messages Are Displayed

Alert Messages (Displayed on the Control Panel)

Message

Cause

Solution

(A) Remove misfeed in

Remove paper from the Tray 1

and then reload paper. Then

open the front cover and then

close it again, so the error

message disappears.

Trays. Opn & cls Frt.Cov."

(B) (C) Open Front

Open the front cover and remove For details, see page 85

Cover and remove the

paper."

any jammed paper from the

internal paper feed path.

(Y1) Remove misfeed in Open Tray 2 and remove the

Tray 2. Opn & cls Frt. Cov." jammed paper. To reset the error, "Removing Jammed Paper".

open the front cover and then

close it.

(Y2) Remove misfeed in Open Tray 3 and remove the

Tray 3. Opn & cls Frt. Cov." jammed paper. To reset the error, "Removing Jammed Paper".

open the front cover and then

close it.

(Y3) Remove misfeed in Open Tray 4 and remove the

Tray 4. Opn & cls Frt. Cov." jammed paper. To reset the error, "Removing Jammed Paper".

open the front cover and then

close it.

(Z) Open Frt. Cov and

Open the front cover and remove For details, see page 85

remove paper in Dup.Feed." any jammed paper from the

internal paper feed path.

page 17 "Turning On/Off the

Add toner. Replace

The toner has run out. Replace the For details, see "Adding Toner

Toner Cartridge."

print cartridge.

(Print Cartridge)", Operating

Instructions.

Toner is almost empty."

Waste Toner Bottle full"

The print cartridge is almost

empty.

For details, see "Adding Toner

(Print Cartridge)", Operating

Instructions.

The waste toner bottle is full.

Replace the waste toner bottle.

For details, see "Replacing Other

Consumables", Operating

Instructions.

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3. Troubleshooting

Message

Cause

Solution

"@Remote Cert. update

failed"

Updating the @Remote certificate Turn the printer off, and then turn it

failed.

on again. If the problem persists,

contact your sales or service

representative.

"Cannot

The proxy user name or password Check the proxy server settings,

connect=>Comm.Serv.

Check proxy user/

password."

is incorrect.

and then change the user name

and/or password if they are

incorrect.

"Change (Tray name) to the The size of the paper in the tray

Select a tray containing paper

that is the same size as the

specified paper size.

following settings:"

does not match the paper size

specified in the printer driver.

"Connect

failed:WirelessCard Turn

power off, check card."

The printer cannot detect the

wireless LAN interface board.

Check that the board is supported

or installed correctly.

"Duplex mode is in off

The duplex mode for the indicated You can use one-sided printing

position for (tray name)"

tray is not available.

only. Press [Change] to change

the tray's settings, press [JobReset]

to reset the job, or press [Form

Feed] to force printing.

"Ethernet Board Error"

An error on the Ethernet is

detected.

Turn the printer off, and then turn it

on again. If the problem persists,

contact your sales or service

representative.

"Independent-supply toner" Independent-supply toner is set.

Use the toner recommended for

this printer.

"Load paper in (tray name)" There is no paper in the specified Load the specified paper in the

tray.

tray, press [JobReset] to reset the

job.

"Parallel I/F Error"

The printer's self-diagnostic test

failed due to a loopback error.

Replace the IEEE 1284 board that

caused the error.

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When Messages Are Displayed

Message

Cause

Solution

"Printer Font Error."

There are problems with the

printer's font file.

Turn the printer off, and then turn it

on again.

If the problem persists, contact

your sales or service

representative.

"Problem with Hard Disk

Please call service."

The printer cannot detect the hard Check that the hard disk installed

disk.

correctly. If the problem persists,

contact your sales or service

representative.

"Problem:Wireless card

Please call service."

The printer cannot detect a

wireless LAN interface board.

Check that the wireless LAN

interface board installed correctly.

If the problem persists, contact

your sales or service

representative.

"Repl Rqrd Soon:FusingUnit" You will need to replace the

fusing unit soon.

Contact your sales or service

representative to obtain a new

unit.

"Repl Rqrd Soon:IntTrans"

You will need to replace the

transfer unit soon.

Contact your sales or service

representative to obtain a new

unit.

"Repl Rqrd

You will need to replace the black Contact your sales or service

Soon:PCU:Black"

drum unit soon.

representative to obtain a new

unit.

"Repl Rqrd

You will need to replace the color Contact your sales or service

Soon:PCU:Color"

drum unit soon.

representative to obtain a new

unit.

"Replacmnt Requrd:IntTrans" You need to replace the transfer

unit.

For details, see "Replacing Other

Consumables", Operating

Instructions.

"Replcmnt Rqrd:Fusing Unit" You need to replace the fusing

unit.

For details, see "Replacing Other

Consumables", Operating

Instructions.

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3. Troubleshooting

Message

Cause

Solution

"Rplcmnt

Requird:PCU:Black"

You need to replace the black

drum unit.

For details, see "Replacing Other

Consumables", Operating

Instructions.

"Rplcmnt

Requird:PCU:Color"

You need to replace the color

drum units.

For details, see "Replacing Other

Consumables", Operating

Instructions.

"SD Card

authenticatn.failed Error

recurs, call service."

Authentication from the SD card

failed.

Turn the printer off, and then turn it

on again. If the problem persists,

contact your sales or service

representative.

"Set the Drum Unit

correctly."

The drum unit may not be installed Turn the printer off, and then

correctly. install the drum unit again.

"Set the Fusing Unit

correctly."

The fusing unit may have not been Turn the printer off, and then

installed correctly.

install the fusing unit again.

If the message continues to

appear after the unit is installed

again, contact your sales or

service representative.

"Set the Intermediate

Transfer Unit correctly."

The transfer unit may not be

installed correctly.

Turn the printer off and re-install

the transfer unit.

"Set the Toner Cartridge

correctly."

The print cartridge may have not

been installed correctly.

Turn the printer off, and install the

print cartridge again.

"Set Waste Toner Bottle

correctly."

The waste toner bottle may not be Turn the printer off and re-install

installed correctly.

the waste toner bottle, and then

close the left cover.

"Standard Tray is full.

Remove the paper."

The standard tray is full.

Remove the paper.

"Supply order has failed."

The automatic supply order failed. The message indicates the printer

tried to order the supplies.

"USB has a problem. Please The printer has detected a USB

call service." board failure.

Turn the printer off, and then turn it

on again. If the problem persists,

contact your sales or service

representative.

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When Messages Are Displayed

Alert Messages (Printed on Error Logs and Reports)

This section describes likely causes of and possible solutions for the error messages that are printed on

the error logs or reports.

Message

Cause

Solution

"86: Error"

"91: Error"

Parameters of the control code

are invalid.

Check the print settings.

Printing was canceled by the

auto job cancel function due to

a command error.

Check that the data is valid.

"92: Error"

Printing was canceled because Perform the print operation

the [Job Reset] key or the

[Suspend/Resume] key was

pressed on the printer's control

panel.

again as necessary.

"Address book is in use."

"Auto-user prog. failed."

The printer currently cannot

Wait a while, and then retry the

perform authentication because operation.

the Address Book is being used

by another function.

Automatic registration of

information for LDAP

Authentication or Windows

Authentication failed because

the Address Book is full.

For details about the automatic

registration of user information,

see Security Guide.

"Cannot print."

You have no privileges to print

the PDF file you want to print.

Contact the owner of the

document.

"Classification Code Error"

The classification code is not

Select [Optional] for the

specified with the printer driver. classification code. For details

about how to specify

classification code settings, see

"Registering Classification

Codes", Operating Instructions.

"Collate cancelled."

Collate was canceled.

Reduce the number of pages to

be printed.

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3. Troubleshooting

Message

Cause

Solution

"Collate: Page max."

The amount of free memory is

Reduce the number of pages to

insufficient to perform collating. be printed.

"Command Error."

An RPCS command error

occurred.

Check that the communication

between a device and the

printer is working correctly.

"Compressed Data Error"

"Duplex cancelled."

The printer detected corrupt

compressed data.

Check that the program you

used to compress the data is

functioning correctly.

Duplex printing was canceled.

Change the setting for "Duplex

Tray" in [Paper Input] to enable

duplex printing for the paper

tray.

"Error occured. Prntd/Cncld."

"Excd Prt Vol Use max count."

An error occurred during

printing, but it was ignored.

Check the print settings.

Printing was canceled because Contact your user administrator.

the print maximum number was

reached.

"Excd Prt Vol Use max count."

"Exceeded max. No. of files."

Maximum number of user codes Delete unnecessary user codes.

that can be registered has been

reached.

While printing a Sample Print,

Locked Print, Hold Print, or

Stored Print file, the maximum

file capacity was exceeded.

Delete unneeded files stored in

the printer.

"Exceeded max. No. of pages." While printing a Sample Print,

Locked Print, Hold Print, or

• Delete unneeded files

stored in the printer.

Stored Print file, the maximum

page capacity was exceeded.

• Reduce the number of

pages to print.

"File System Error."

PDF direct printing could not be Turn the printer off, and then

performed because the file

system could not be obtained.

turn it on again. If the message

appears again, contact your

service representative.

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When Messages Are Displayed

Message

"File System Full."

Cause

Solution

The PDF file cannot be printed

Delete all unnecessary files from

because the capacity of the file the hard disk, or decrease the

system is full.

file size sent to the printer.

"Function use denied."

The print job was cancelled

Enter the user name or user

because of one of the following: code with privileges to print, or

enter the correct password for

the user name.

• The user does not have

privileges to print.

• No privileges to print are

assigned to the entered

user name or user code, or

a wrong password was

specified for the user

name.

"HDD is full."

The hard disk became full while Reduce the data size of the

printing a Sample Print, Locked Sample Print, Locked Print, Hold

Print, Hold Print, or Stored Print Print, or Stored Print file.

file. Delete unnecessary files

stored in the printer.

When printing with the

PostScript 3 printer driver, the

hard disk capacity for fonts and

forms has been exceeded.

Delete unnecessary forms or

fonts registered to the printer.

"HDD not installed."

The printer received a stored

job file but no hard disk is

installed.

Install a hard disk.

"I/O buffer overflow."

An input buffer overflow

occurred.

• Select [Font Priority] for

[Memory Usage] in

[System].

• In [I/O Buffer] under the

[Host Interface] menu, set

the maximum buffer size to

a larger value.

• Reduce the number of files

being sent to the printer.

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3. Troubleshooting

Message

Cause

Solution

"Insufficient Memory."

A memory allocation error

occurred.

PCL 6:

Select a lower resolution on the

printer driver. For details about

how to change the resolution

setting, see the printer driver

Help. On the printer driver's

[Detailed Settings] tab, click

[Print Quality] in "Menu:", and

then select [Raster] in the

"Vector/Raster:" list. In some

cases, it will take a long time to

complete a print job.

PCL 5c, PostScript 3:

Select a lower resolution on the

printer driver. For details about

how to change the resolution

setting, see the printer driver

Help.

"Memory Retrieval Error."

"No response from server."

A memory allocation error

occurred.

Turn off the printer, and then

turn it on again. If the message

appears again, contact your

service representative.

A timeout occurred while the

printer was connecting to the

server for LDAP Authentication

or Windows Authentication.

Check the status of the server.

"Paper Size Error"

"Paper Type Error"

Printing was canceled because Check the available paper size.

the specified paper size cannot

be fed from the tray.

The printer does not recognize

the paper type specified using

the printer driver.

Check that the printer is

connected to the network

correctly and bidirectional

communication is enabled. If the

problem persists, check the user

paper type settings of the

printer.

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When Messages Are Displayed

Message

Cause

Solution

"Password mismatch."

A wrong password was entered Check the password.

when an encrypted PDF file was

printed.

"PDF File Error."

"Print overrun."

A syntax error, etc., occurred.

Printing images was aborted.

Check that the PDF file is valid.

Select a lower resolution on the

printer driver. For details about

how to change the resolution

setting, see the printer driver

Help.

"Receiving data failed."

"Sending data failed."

Data reception was aborted.

Resend the data.

The printer received a command Check that the computer is

to stop a transmission from the

printer driver.

working correctly.

"User auth. already exists."

The same account name is

already used in the newly

selected domain or server in an

environment using LDAP

Authentication.

Contact your user administrator.

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3. Troubleshooting

When You Cannot Print

Problem

Cause

Solution

Printing does not start.

The power is off.

For details about how to turn on

the main power switch, see

Power".

Printing does not start.

The cause is displayed on the

screen of the control panel.

Check the error message or

warning status on the display

panel, and then take the

required action. For details

about solutions, see page 52

"When Messages Are

Displayed".

Printing does not start.

The interface cable is not

connected correctly.

For details about how to

connect interface cables

correctly, see "Connecting the

Printer", Operating Instructions.

The correct interface cable is

not being used.

The type of interface cable to

use depends on the computer.

Be sure to use the correct one. If

the cable is damaged or worn,

replace it. For details about

interface cable, see

"Connecting the Printer",

Operating Instructions.

Printing does not start.

The interface cable was

Connect the interface cable

connected after the printer was before turning on the main

switched on. power switch.

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When You Cannot Print

Problem

Cause

Solution

Check the radio signal status of

Printing does not start.

If the printer is using wireless

LAN, failure to print might result the wireless LAN in [System

from a weak wireless signal.

Settings]. If the signal quality is

not satisfactory, move the

printer to a location where

radio waves can pass or

remove objects that might cause

interference.

You can check the signal status

only when wireless LAN is used

in infrastructure mode. For

details about the radio signal

status of the wireless LAN, see

"Host Interface", Operating

Instructions.

Printing does not start.

If the printer is using wireless

LAN, when there is a

Turn off the microwave oven,

mobile phone, industrial

microwave oven, mobile phone, machine, scientific instrument, or

industrial machine, scientific

instrument, or medical

medical instrument which uses

the same frequency range and

instrument which uses the same then try printing again. If

frequency range near the

device, radio waves may be

interfering with the wireless

LAN's communication.

printing is successful, move the

device to a location where it

does not interfere.

Printing does not start.

If the printer is using wireless

LAN, SSID settings may be

incorrect.

Check that the SSID is correctly

set using the printer's display

panel. For details about SSID

Setting, see "Connecting to the

Wireless LAN Interface",

Operating Instructions.

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3. Troubleshooting

Problem

Cause

Solution

Printing does not start.

If the printer is using wireless

LAN, the receiver's MAC

address may be preventing

communication with the access

point.

Check the access point settings

when using the infrastructure

mode. Depending on the access

point, client access may be

filtered by MAC address. Also,

check that there are no

transmission problems between

the access point and wired

clients, and between the access

point and wireless clients.

Printing does not start.

The Login User Name, Login

Password, or Driver Encryption Login Password, and Driver

Key is incorrect. Encryption Key.

Check the Login User Name,

Advanced encryption has been Check the settings of the

set using the Extended Security

function.

Extended Security function. For

details about Extended Security

function settings, see Security

Guide.

[List / Test Print] is disabled.

A mechanical error might have

occurred.

Contact your service

representative.

Printing does not start when

using the extended wireless

LAN in Ad-hoc Mode.

The correct Communication

Mode is not set.

• Turn the main power switch

off and then back on

again. For details about

how to turn on/off the

main power switch, see

page 17 "Turning On/Off

the Power".

• Change [Communication

Mode] in [System Settings]

to [802.11 Ad-hoc

Mode], and then select

[Off] for [Security

Method]. For details about

Communication Mode, see

"Host Interface",

Operating Instructions.

If printing does not start, contact your service representative.

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When You Cannot Print

When the Data In Indicator Does Not Light Up or Flash

When the Data In indicator does not light up or flash after a print job starts, data is not being sent to the

printer.

When the printer is connected to the computer using the interface cable

Check that the print port setting is correct. When connecting the printer to the computer using a

parallel interface, connect using LPT1 or LPT2.

1. Open the printer properties dialog box, and then click the [Ports] tab.

For details about displaying the printer properties dialog box, see "Displaying the Printer

Driver Properties with Windows", Operating Instructions.

2. In the [Print to the following port(s)] list, check that the correct port is selected.

Network connection

For details about the network connection, contact your administrator.

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3. Troubleshooting

Other Printing Problems

This section describes likely causes of and possible solutions for problems that can occur when a print

job is performed from a computer.

When You Cannot Print Properly

Problem

Cause

Solution

The printed image is smudged.

Settings for thick paper have not PCL 5c:

been configured when printing

On the printer driver's [Paper]

tab, select [Bypass Tray] in the

"Input Tray:" list. Then in the

"Type:" list, select a proper

paper type.

on thick paper in the bypass

tray.

PCL 6/PostScript 3:

On the printer driver's [Detailed

Settings] tab, click [Paper] in

"Menu:", and then select

[Bypass Tray] in the "Input

Tray:" list. Then in the "Paper

Type:" list, select a proper

paper type.

Printed images contain blots or

are patchy.

The paper is damp.

Use paper that has been stored

in the recommended

temperature and humidity

conditions. For details about the

proper way to store paper, see

Printed images contain blots or

are patchy.

The printer is not on a level

surface.

The printer must be placed on a

stable and level surface. Check

the printer environment and

select an appropriate location.

For details about the printer's

environment, see "Install

Location", Operating

Instructions.

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Other Printing Problems

Problem

Cause

Solution

Printed images contain blots or

are patchy.

The paper is creased, curled, or Smooth out the wrinkles or

has blemishes.

replace the paper. For details

about paper, see page 32

"Paper Precautions".

The printed image is faded over The paper is damp.

the entire page.

Use paper that has been stored

in the recommended

temperature and humidity

conditions. For details about the

proper way to store paper, see

page 46 "Paper Settings".

The printed image is faded over The paper is unsuitable. Printing Use recommended paper. For

the entire page. on coarse or treated paper details about recommended

might result in faint print image. paper, see page 28 "Paper

Size Specifications" and

page 30 "Paper Type

Specifications".

The printed image is faded over If [On] is selected in the "Toner

PCL 6/PostScript 3:

the entire page.

Saving:" list in the printer driver

settings, the entire page will be

faded when printed.

On the printer driver's [Detailed

Settings] tab, click [Print

Quality] in "Menu:", and then

select [Off] in the "Toner

Saving".

Images smudge when rubbed.

(Toner is not fixed.)

The specified paper type and

the paper that is actually loaded

might be different. For example,

thick paper might be loaded but

not specified as the paper type.

PCL 5c:

On the printer driver's [Paper]

tab, select a proper paper type

in the [Type:] box.

PCL 6/PostScript 3:

On the printer driver's [Detailed

Settings] tab, click [Paper] in

"Menu:", and then select a

proper paper type in the "Paper

Type:" list.

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3. Troubleshooting

Problem

Cause

Solution

The printed image is different

from the image on the

computer's display.

Printing will be performed by

the printer's graphic processing

function.

PCL 6:

On the printer driver's [Detailed

Settings] tab, click [Print

Quality] in "Menu:", and then

select [Raster] in the "Vector/

Raster:" list.

The image is too dark or too

light.

The paper type settings are not

configured correctly.

Check that the paper loaded on

the paper tray or bypass tray

matches the paper type set on

the display panel. For details

about paper type settings, see

The image is too dark or too

light.

The paper is loaded reverse

side up. Printing on non-print

surfaces reduces print quality

and can damage the printer's

internal components.

Before printing on special

paper, check its surface

carefully. For details about

special paper, see page 32

"Paper Precautions".

Image is dirty.

Use of non-recommended toner Use genuine manufacturer

can result in a loss of print

quality and other problems.

toner. Contact your service

representative.

Printed graphics do not match

graphics on the screen.

If the printer driver is configured If you want to print accurately,

to use the graphics command, set the printer driver to print

the graphics command from the without using the graphics

printer is used to print.

command. For details about

settings for printer driver, see the

printer driver Help.

Print result differs from the

display.

A non-Windows operating

system is being used.

Check that the application

supports the printer driver.

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Other Printing Problems

Problem

Cause

Solution

Print result differs from the

display.

The printer is not selected for

printing.

Use the printer driver of the

printer and check that the printer

is the specified printer. For

details about how to open the

printer driver settings screen,

see

"Displaying the Printing

Preferences dialog box from the

[Start] menu", Operating

Instructions.

Print result differs from the

display.

Data transmission failed or was Check whether there is failed or

canceled during printing.

canceled data remaining. For

details about how to identify the

cause of the error, see

"Checking Error Logs",

Operating Instructions.

Characters differ from the

display.

The loaded paper is unsuitable. Printing on recommended paper

produces better resolution. For

details about recommended

paper, see page 28 "Paper

Size Specifications" and

page 30 "Paper Type

Specifications".

Image position differs from the

display.

The page layout settings are not Check the page layout settings

configured correctly.

configured using the

application. For details about

page layout settings, see the

application's Help.

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3. Troubleshooting

Problem

Cause

Solution

Image position differs from the

display.

The page layout settings are not PCL 5c:

configured correctly.

On the printer driver's [Paper]

tab, select [Print On] box, and

then select the desired size.

PCL 6 / PostScript 3:

On the printer driver's [Detailed

Settings] tab, click [Basic] in

"Menu:", and then select the

desired size in the "Print On:"

list.

Lines of garbled or unwanted

alphanumeric characters

appear.

An incorrect printer language

might have been selected.

Select the correct printer driver,

and then print the file again.

Images are cut off, or excess is

printed.

You may be using paper smaller Use the same size paper as that

than the size selected in the

application.

selected in the application. If

you cannot load paper of the

correct size, use the reduction

function to reduce the image,

and then print. For details about

the reduction function, see the

printer driver Help.

Photo images are grainy.

Some applications print at a

lower resolution.

Use the application's or printer

driver's settings to specify a

higher resolution. For details

about printer driver's settings,

see the printer driver Help.

A solid line is printed as a

Dither patterns do not match.

PostScript 3:

dashed line or appears blurred.

Change the dithering settings on

the printer driver. For details

about the dithering settings, see

the printer driver Help.

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Other Printing Problems

Problem

Cause

Solution

PostScript 3:

Fine lines are fuzzy with

inconsistent thickness or color,

or do not appear.

Super fine lines have been

specified in the application, or a

color that is too light has been

specified for the lines.

Change the dithering settings on

the printer driver. For details

about the dithering settings, see

the printer driver Help.

If the problem continues after

you change the dithering

settings, use the settings of the

application in which the image

was created to change the color

and thickness of the lines.

Images appear only partially

colored.

The paper is damp.

Use paper that has been stored

in the recommended

temperature and humidity

conditions. For details about the

proper way to store paper, see

set the side fences, see page 35

When printing is performed

using the USB device server, a

print job cannot be completed

properly.

Even if the USB device server

has received the data

successfully, the printer cannot

complete the print job properly

because the timeout period set

on the printer is too short.

Specify a longer period for

[I/O Timeout] using the printer's

control panel.

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3. Troubleshooting

Paper Misfeeds Occur Frequently

Problem

Cause

Solution

Paper is not fed from the

selected tray.

When you are using Windows, PCL 5c:

printer driver settings override

those settings using the display

panel.

On the printer driver's [Paper]

tab, select the desired input tray

in the "Input Tray:" list.

PCL 6/PostScript 3:

On the printer driver's [Detailed

Settings] tab, click [Paper] in

"Menu:", and then select the

desired input tray in the "Input

Tray:" list.

Images are printed at a slant.

The tray's side fences might not Check that the side fences are

be locked.

locked. For details about how to

"Loading Paper into Paper

Trays" or page 38 "Loading

Paper into the Bypass Tray".

The paper is feeding in at a

slant.

Load the paper correctly. For

details about loading paper,

see page 35 "Loading Paper

into Paper Trays" or page 38

"Loading Paper into the Bypass

Tray".

Misfeeds occur frequently.

The number of sheets loaded

exceeds the capacity of the

printer.

Load paper only as high as the

upper limit markings on the side

fences of the paper tray, or the

markings on the paper guides of

the bypass tray.

The paper tray's side fences are Push the side fences lightly, and

set too tightly. then reset them.

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Other Printing Problems

Problem

Cause

Solution

Misfeeds occur frequently.

The paper is damp.

Use paper that has been stored

in the recommended

temperature and humidity

conditions. For details about the

proper way to store paper, see

paper, see page 28 "Paper

Misfeeds occur frequently.

The paper is too thick or too

thin.

Use recommended paper. For

details about recommended

Size Specifications" and

page 30 "Paper Type

Specifications".

The paper is wrinkled or has

been folded/creased.

• Use recommended paper.

For details about

Other Printing Problems

Problem

Cause

Solution

White stripes appear on the

OHP.

Fragments of paper are stuck to Use a dry cloth to wipe any

the OHP.

paper fragments off the back of

the OHP.

Additional Troubleshooting

Problem

Causes

Solutions

It takes a long time to complete Photographs and other data

a print job.

If the Data In indicator is

intensive pages take a long time flashing, data has been

for the printer to process, so

simply wait when printing such

data.

received by the printer. Wait for

a moment.

Changing the following settings

with the printer driver may help

speed up printing:

• Select [Speed] in "Print

Priority" list.

• Select a lower resolution.

• For details about how to

change the settings, see

the printer driver Help.

Images are printed in the wrong The feed orientation you

Set the printer's feed orientation

and the printer driver's feed

orientation accordingly. For

details about settings for printer

driver, see the printer driver

Help.

orientation.

selected and the feed

orientation selected in the

printer driver's option setup

might not be the same.

Optional components

connected to the printer are not not working.

recognized.

Bidirectional communication is

Set up optional devices on the

properties of the printer. For

details about how to set up

optional devices, see the printer

driver Help.

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3. Troubleshooting

Problem

Causes

Solutions

Combined printing, booklet

printing, or Auto Reduce/

Enlarge printing does not come correctly.

out as expected.

The application or printer driver Make sure the application's

settings are not configured

paper size and orientation

settings match those of the

printer driver. If a different

paper size and orientation are

set, select the same size and

orientation.

Some types of data, such as

graphics data or data from

certain applications, do not

print.

The printer driver settings are

not configured correctly.

PCL 5c:

On the printer driver's [Print

Quality] tab, select [600 dpi] in

the "Resolution" area.

PCL 6:

• On the printer driver's

[Detailed Settings] tab,

click [Print Quality] in

"Menu:", and then select

[Quality] in the "Print

Priority:" list.

• On the printer driver's

[Detailed Settings] tab,

click [Print Quality] in

"Menu:", and then select

[Raster] in the "Vector/

Raster:" list.

PostScript 3:

On the printer driver's [Detailed

Settings] tab, click [Print

Quality] in "Menu:", and then

select [Photographic] in the

"Dithering:" list.

For details about the printer

driver settings, see the printer

driver Help.

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Other Printing Problems

Problem

Causes

Solutions

Some characters are not printed The printer driver settings are

PCL 5c:

or appear strange.

not configured correctly.

On the printer driver's [Print

Quality] tab, select [600 dpi] in

the "Resolution" area.

PCL 6:

• On the printer driver's

[Detailed Settings] tab,

click [Print Quality] in

"Menu:", and then select

[Quality] in the "Print

Priority:" list.

• On the printer driver's

[Detailed Settings] tab,

click [Print Quality] in

"Menu:", and then select

[Raster] in the "Vector/

Raster:" list.

PostScript 3:

On the printer driver's [Detailed

Settings] tab, click [Print

Quality] in "Menu:", and then

select [Text] in the "Dithering:"

list.

For details about the printer

driver settings, see the printer

driver Help.

Print speed or application

relinquishing speed is slow.

The printer driver settings are

not configured correctly.

PCL 6:

On the printer driver's [Detailed

Settings] tab, click [Print

Quality] in "Menu:", and then

select [Speed] in the "Print

Priority:" list.

For details about the printer

driver settings, see the printer

driver Help.

Quit any other applications.

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3. Troubleshooting

Problem

Causes

Solutions

Print ends mid-job.

An error might have occurred.

Check the printer's display

panel to see if an error has

occurred.

A print instruction was issued

from the computer, but printing

did not start.

User Authentication may have

been set.

For details about User

Authentication, see Security

Guide.

Color originals are printed in

black and white.

No color print settings are

Change the "Color/Black and

configured on the printer driver. White:" setting on the printer

driver. For details about how to

change the "Color/ Black and

White:" setting, see the printer

driver Help.

PDF files do not print out/

cannot perform PDF direct print. protected.

PDF files are password-

To print password-protected

PDF files, enter the password in

[PDF Menu].

PDF files do not print out/

cannot perform PDF direct print. they are print-disabled in PDF

file security setting.

PDF files cannot be printed if

Change the PDF file security

setting.

PDF direct print produces

strange or malformed

characters.

Fonts were not embedded.

Memory is insufficient.

Embed fonts in the PDF file you

want to print, and then print.

"Resetting job..." appears and

printing is suspended.

In [System], select [Memory

Usage] to [Font Priority].

Printing via wireless LAN is

slow.

The number of jobs exceeds the Reduce the number of jobs.

capacity of the printer.

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Other Printing Problems

Problem

Causes

Solutions

Printing via wireless LAN is

slow.

• A communication error

might have occurred.

• Move the printer farther

away from the wireless

LAN device.

• Interference from other

wireless LAN devices can

reduce the communication

speed

• If there are active wireless

LAN devices nearby, move

the printer or disable those

devices.

If the printer is using a wireless

LAN, radio waves may be

interfering with the wireless

Turn off other printers or

instruments that use the same

communication. This may occur frequency range, and then try

if there is a microwave oven,

cordless telephone, industrial

printer, scientific instrument, or

medical instrument using the

same frequency range near the

device.

printing again. If printing is

successful, move the devices to

a location where they do not

interfere with the printer.

The Printed Image is Different from the Image on the Computer

Problem

Solutions

The printed image is different

from the image on the

computer's display.

When you use some functions, such as enlargement or reduction,

the layout of the image might be different from that displayed on

the computer display.

Images are cut off, or excess

pages are printed.

If you are using paper smaller than the paper size selected in the

application, use the same size paper with that selected in the

application. If you cannot load paper of the correct size, use the

reduction function to reduce the image, and then print.

For details, see the printer driver's Help.

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3. Troubleshooting

Problem

Solutions

PDF Direct Print is not executed

(PDF file is not printed).

You must install an optional hard disk or set the value of [RAM

Disk] in the System Menu to 2 MB or higher.

For details about [RAM Disk], see "System", Operating Instructions.

When printing a PDF using a password, set the password of the

PDF file using the [Change PDF Password] menu in [PDF Menu] or

Web Image Monitor. For details about [Change PDF Password],

see "PDF Menu", Operating Instructions.

For details about Web Image Monitor, see Web Image Monitor

Help.

• PDF files not allowed to be printed by the PDF file security

setting cannot be printed.

• Highly compressed PDFs cannot be printed using PDF Direct

Print. Open the relevant application and print the PDF file

using the printer driver. Set the file format to standard PDF.

As a result of printing using PDF Before printing, embed the font in the PDF file to be printed.

Direct Printing, characters are

missing or misshapen.

The paper size appears on the

When PDF Direct Print is used, printout requires paper set within the

control panel and printing is not PDF file. When a message indicating a paper size appears, either

performed with PDF Direct Print. place the indicated size in the paper tray or perform Form Feed.

Also, if [Sub Paper Size] in the [System] menu is set to [Auto],

printing is performed assuming Letter size and A4 size to be the

same size. For example, when a PDF file set to A4 size paper is

printed using PDF Direct Print and Letter size paper is loaded in the

paper tray, or vice versa, the file will be printed out.

The printer takes a long time to

start printing.

The printer accesses the USB interface when it receives a print job

from the USB device server's network. In this case, it takes longer

than usual to start a print job received from the printer's network.

If it takes too long to start printing, specify a shorter period for [I/O

Timeout] using the printer's control panel.

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Other Printing Problems

Problem

Solutions

The color of the printout is

different from the color on the

computer's display.

• The colors created using color toner are different from the

ones displayed on the display.

• If you select [On] for [Economy Color:] on the [Print Quality]

menu in the printer driver's dialog box, the color gradation

may appear differently.

For details, see the printer driver's Help.

• Turn the printer off, and then turn it on again. If the colors are

different from what you expect, perform [Color Registration].

For details, see "Adjusting the Color Registration", Operating

Instructions.

The color of the printout is

different from the color

specified.

If a specific color is missing turn the printer off, wait a few

moments, and then turn it on again. If this does not resolve the

problem, contact your sales or service representative.

The color changes significantly

when adjusted with the printer

driver.

Do not make extreme settings for the color balance on the [Print

Quality] menu under the [Detailed Settings] tab in the printer

driver's dialog box.

Note that the sample image displayed in the printer driver is used

only to show what processing will be performed, so it may not

match the print results.

For details, see the printer driver's Help.

Color documents are printed in

black and white.

• Color printing is not enabled for the printer.

For details, see the printer driver's Help.

• Some applications print color files in black and white.

Solid areas, lines, or text are

shiny or glossy when created as

a mixture of cyan, magenta,

yellow.

• Select [K (Black)] for [Gray Reproduction:] in the printer

driver's dialog box.

For details, see the printer driver's Help.

Black gradation is not natural.

• Select [CMY + K] for [Gray Reproduction:] in the printer

driver's dialog box.

For details, see the printer driver's Help.

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3. Troubleshooting

Problem

Solutions

A color is missing or partially

blurred.

• Paper is damp. Use paper that has been stored properly.

For details, see page 32 "Paper Precautions".

• A print cartridge is almost empty. When the "Toner is almost

empty." message appears on the display panel. If the toner

indicator on the initial screen seems empty, replace the print

cartridge of the displayed color.

For details, see "Adding Toner (Print Cartridge)", Operating

Instructions.

• Condensation may have collected. If there were sudden

changes in temperature or humidity, restart the printer when it

is acclimatized.

When Printer Is Not Functioning Properly

Problem

Solutions

Paper is not fed from the

selected tray.

When you are using a Windows operating system, the printer

driver settings override those set using the control panel. Set the

input tray you want using the printer driver.

For details, see the printer driver's Help.

Prints do not stack properly.

• Paper is damp. Use paper that has been stored properly. See