User Manual
Raritan Computer Inc.
400 Cottontail Lane
Somerset, NJ 08873
USA
Raritan Computer Europe, B.V.
Eglantierbaan 16
2908 LV Capelle aan den IJssel
The Netherlands
Tel. 31-10-284-4040
Fax. 31-10-284-4049
E-mail: [email protected]
Tel. 1-732-764-8886
Fax. 1-732-764-8887
E-mail: [email protected]
Raritan Computer Japan, Inc.
4th Flr. Shinkawa NS Building
1-26-2 Shin-kawa, Chuo-ku
Tokyo 104-0033
Raritan Computer Taiwan, Inc.
5F, 121, Lane 235,
Pao-Chiao Rd., Hsin Tien
Taipei Hsien
Japan
Taiwan, ROC
Tel. 81-03-3523-5991
Fax. 81-03-3523-5992
E-mail: [email protected]
Tel. 886-2-8919-1333
Fax. 886-2-8919-1338
E-mail: [email protected]
Raritan Computer France
120 Rue Jean Jaures
93200 Levallois-Perret
France
Raritan Computer Deutschland GmbH
Lichstraße 2
D-45127 Essen
Germany
Tel. 33-14-756-2039
Fax. 33-14-756-2061
E-mail: [email protected]
Tel. 49-201-747-9820
Fax. 49-201-747-9850
E-mail: [email protected]
Raritan Computer U.K. Ltd.
36 Great St. Helen's
London
EC3A 6AP
United Kingdom
Tel. 44 20 7614 7700
Fax. 44 20 7614 7701
E-mail: [email protected]
Shanghai Representative Office of
Raritan Computer, Inc.
RM 17E Cross Region Plaza
899 Lingling Road
Shanghai China 2000030
Tel. 86-21-5425-2499
Fax. 86-21-5425-3992
E-mail: [email protected]
U
LI ST ED
1F61
U S
I.T.E.
C
L
Copyright ©2005 Raritan Computer, Inc.
USTIP-0C-E
June 2005
255-31-0006
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FCC Information
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant
to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a commercial installation. This equipment generates, uses, and can radiate radio frequency
energy and if not installed and used in accordance with the instructions, may cause harmful interference to
radio communications. Operation of this equipment in a residential environment may cause harmful
interference.
Trademark Information
Product names mentioned in this document are trademarks or registered trademarks of their respective
companies. UST-IP, Paragon, MasterConsole MX4, MasterConsole II, MasterConsole, and their respective
logos are trademarks or registered trademarks of Raritan Computer, Inc. PS/2, RS/6000, and PC/AT are
registered trademarks of International Business Machines Corporation. Sun is a registered trademark of Sun
Microsystems. Microsoft and Windows are registered trademarks of Microsoft Corporation. All other
marks are the property of their respective owners.
Japanese Approvals
For assistance in the U.S., please contact the Raritan Technical Support Team
by telephone (732) 764-8886, by fax (732) 764-8887, or e-mail us at [email protected].
Ask for Technical Support – Monday through Friday, 8:00am to 8:00pm, EST.
For assistance outside the U.S., please contact your regional Raritan office.
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Login
•
The default UST-IP login user name is admin, and the default password is raritan. This user
has administrative privileges.
•
Passwords are case sensitive and must be entered in the exact case combination in which they
were created.
•
•
The default password raritan must be entered entirely in lowercase letters.
To ensure security, change the default password as soon as possible.
Default IP Address
UST-IP ships with the default IP address of 192.168.0.192
•
Firmware
This manual applies to UST-IP Firmware v4.1 and above.
•
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Contents
Chapter 1: Introduction .................................................................. 1
Overview ....................................................................................................................................1
Access via Internet, LAN/WAN, or dial-up Modem..............................................................1
Product Photos...........................................................................................................................1
Product Features........................................................................................................................1
Terminology ...............................................................................................................................2
Chapter 2: Installation.................................................................... 3
Configuring Target Servers........................................................................................................3
Server Video Resolution......................................................................................................3
Windows XP Settings ..........................................................................................................3
Windows 2000 / ME Settings...............................................................................................3
Windows 95 / 98 / NT Settings............................................................................................3
Linux Settings......................................................................................................................4
Sun Solaris Settings ............................................................................................................4
Apple Macintosh Settings....................................................................................................4
Apple Macintosh Settings....................................................................................................5
Configuring Network Firewall Settings.......................................................................................5
Physical Connections ..........................................................................................................5
USTIP Local Admin Console Port .......................................................................................5
Network Port........................................................................................................................5
External Modem ..................................................................................................................5
Initial Configuration ....................................................................................................................6
Connect to UST-IP Remotely.....................................................................................................8
Launch Raritan Remote Client (RRC).................................................................................8
Establish a Connection........................................................................................................9
Note to CommandCenter Users.................................................................................................9
Chapter 3: Raritan Remote Client................................................ 11
Invoking Raritan Remote Client (RRC) via Web Browser........................................................11
Security Settings................................................................................................................11
Launching Raritan Remote Client .....................................................................................11
Removing RRC from Browser Cache................................................................................12
Optional: Installing Raritan Remote Client Software................................................................13
RRC Window Layout................................................................................................................13
RRC Navigator.........................................................................................................................14
Navigator Options..............................................................................................................15
Creating New Profiles........................................................................................................15
Establishing a New Connection.........................................................................................17
Closing a Remote Connection...........................................................................................17
RRC Toolbar and Shortcuts.....................................................................................................18
RRC Status Bar........................................................................................................................19
Remote KVM Console Control.................................................................................................20
Single Mouse Mode / Dual Mouse Mode ..........................................................................21
Full Screen Mode ..............................................................................................................21
Keyboard Macros ..............................................................................................................22
Connection and Video Properties......................................................................................25
Color Calibration................................................................................................................28
Remote Device Administration.................................................................................................29
Configuration Menus .........................................................................................................29
Firmware Upgrade.............................................................................................................29
Device Restart...................................................................................................................29
Device Configuration Backup and Restore .......................................................................29
Log Files ............................................................................................................................29
Chapter 4: Administrative Functions ........................................... 31
Accessing the Administrative Functions ..................................................................................31
Local Admin Console.........................................................................................................31
Remote Admin Console.....................................................................................................32
Navigating the Administrative Menus.......................................................................................32
Network Configuration..............................................................................................................33
User Station Options................................................................................................................34
Security Configuration..............................................................................................................34
Performance Settings...............................................................................................................36
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Time and Date..........................................................................................................................37
Access Control List ..................................................................................................................38
Remote Syslog.........................................................................................................................39
View UST-IP Status .................................................................................................................40
Restart or Shutdown the UST-IP .............................................................................................40
Diagnostics...............................................................................................................................41
Appendix A: Specifications .......................................................... 43
Remote Connection .................................................................................................................43
Raritan Remote Client (RRC) Software ...................................................................................43
KVM Input ................................................................................................................................43
Cable Specifications.................................................................................................................43
KVM Switch Specifications ......................................................................................................43
Output Specifications ...............................................................................................................43
Appendix B: SNMP Features......................................................... 45
Appendix C: Frequently Asked Questions.................................... 47
Appendix D: Troubleshooting....................................................... 51
Problems and Suggested Solutions.........................................................................................51
Event Log File and On-Screen Error Codes............................................................................56
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CHAPTER 1: INTRODUCTION
1
Chapter 1: Introduction
Overview
Congratulations on your purchase of UST-IP, the industry-leading solution for multi-platform, high-
performance, network-based, remote KVM console access. UST-IP enables highly-secure, multi-user,
bandwidth-efficient, and software-independent access to your servers’ KVM consoles via a web browser.
UST-IP uses Raritan's powerful frame-grabber and Video Compression Algorithm to capture, digitize, and
compress the video signal before transmitting to a remote PC. The remote user has direct access and total
control of target servers for maintenance, administration, and trouble-shooting, from running GUI
applications to BIOS-level troubleshooting, and even rebooting.
Use UST-IP for convenient access to servers anytime, from anywhere:
•
•
•
•
•
Control servers from within the building or across a campus
Manage servers at branch offices from a central site
Provide remote support for worldwide data centers
Troubleshoot, reconfigure, and reboot servers from home
Provide convenient and secure lights-out server management
Access via Internet, LAN/WAN, or dial-up Modem
UST-IP provides a broad array of remote access methods to control any server connected to a Raritan KVM
Switch. Since servers can also be accessed out-of-band with UST-IP, remote access to mission-critical
target servers is always available - even if the network is down.
Product Photos
Product Features
Access
•
•
•
•
•
Remote KVM access via the Internet, LAN/WAN, or dial-up modem
Up to two simultaneous user throughput to switch(es) or server(s)
Up to 16 simultaneous users (using PC-share mode)
Web browser accessible
Remote access to serial devices (VT100) connected to UST-IP serial port
Performance
•
•
•
•
Superior compression algorithm for exceptional performance
No impact on target server performance
Automatic sensing of video resolution for optimum display
High-performance mouse tracking and synchronization
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2
UST-IP USER MANUAL
Reliability
•
External modem using a dedicated modem port allows servers to be accessible even if network is
unavailable
Security
•
•
SSL 128-bit RSA public key, 128-bit RC4 private key encryption
Single, configurable TCP port for firewall protection
Administration
•
•
•
•
•
•
Remote Administration via Web Browser interface
SNMP Support
Simplified installation and user interface
User console for direct analog access to KVM switch
Extensive downloadable user event log
DHCP or fixed IP addressing
Terminology
This manual makes use of the following terms to indicate components of a typical UST-IP configuration.
While reading the manual, please refer to the diagram below for clarification when necessary.
Target Server(s)
Remote PC
Servers to be accessed remotely via UST-IP and its connected KVM
configuration.
A Windows-based computer used to access and control target servers connected
to UST-IP.
Local Access
Console
A user console consisting of a PS/2 keyboard, PS/2 mouse, and VGA monitor,
directly attached to UST-IP to control target servers locally (not through the
network).
Single-port UST-IP models (UST-IP1) allow connection of one local access
console.
Local Admin
Console
A VT100 terminal directly attached to UST-IP, used for administration and setup.
From this console, you can access UST-IP administration menus directly. You
cannot view Target Servers of the connected KVM configuration using this
screen.
Although UST-IP also allows remote administration via the network, the local
admin console provides the most convenient means to perform initial setup.
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CHAPTER 2: INSTALLATION
3
Chapter 2: Installation
Configuring Target Servers
Before installing UST-IP, first configure any target servers that you wish to access via UST-IP, in order to
ensure optimum performance, as outlined below. Note that the following configuration requirements apply
only to target servers, not to the computers that you will be using to access UST-IP remotely.
Server Video Resolution
For optimal bandwidth efficiency and video performance, target servers running graphical user interfaces
such as Windows, X-Windows, Solaris, and KDE should be configured with desktop backgrounds set to a
predominantly solid, light-colored graphic. Backgrounds featuring photos or complex gradients should be
avoided.
Ensure that the server’s video resolution and refresh rate are supported by UST-IP, and that the signal is
non-interlaced. UST-IP supports the following video resolutions:
Text Modes
640x480 @ 60Hz
640x480 @ 72Hz
640x480 @ 75Hz
640x480 @ 85Hz
800x600 @ 56Hz
800x600 @ 60Hz
800x600 @ 72Hz
800x600 @ 75Hz
800x600 @ 85Hz
1024x768 @ 60Hz
1024x768 @ 70Hz
1024x768 @ 75Hz
1024x768 @ 85Hz
1152x864 @ 60Hz
1152x864 @ 75Hz
1280x1024 @ 60Hz
Windows XP Settings
On target servers running Microsoft Windows XP, disable the “Enhanced Pointer Precision” option, and set
the mouse motion speed exactly to the middle speed setting. These parameters are found in: Start →
Settings → Control Panel → Printers and Other Hardware → Mouse → Pointer Options.
Note: For Target Servers running Windows NT, 2000, or XP, you may wish to create a username to be
used only for remote connections through UST-IP. This allows you to keep the Target Server’s slow mouse
pointer motion/acceleration settings exclusive to the UST-IP connection only, as other users may desire
faster mouse speeds.
Note: Windows XP and 2000 login screens revert to pre-set mouse parameters that differ from those
suggested for optimal UST-IP performance; therefore, mouse sync will not be optimal at these screens. If
you are comfortable adjusting the registry on Windows target servers, you can obtain better UST-IP mouse
synchronization at login screens by using the Windows registry editor to change the following settings:
Default user mouse motion speed = 0; mouse threshold 1= 0; mouse threshold 2 = 0.
Windows 2000 / ME Settings
On target servers running Microsoft Windows 2000 / ME, set the mouse pointer acceleration to “none” and
the mouse motion speed exactly to the middle speed setting. These parameters are found in: Start →
Settings → Control Panel → Mouse → Motion.
Windows 95 / 98 / NT Settings
On target servers running Microsoft Windows 95 / 98 / NT, set the mouse motion speed to the slowest
setting in Start → Settings → Control Panel → Mouse → Motion.
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4
UST-IP USER MANUAL
Linux Settings
On target servers running Linux graphical interfaces, set the mouse acceleration to exactly 1 and set
threshold to exactly 1.
As mentioned above, please ensure that each target server running Linux is using a resolution supported by
UST-IP at a standard VESA resolution and refresh rate. Each Linux target server should also be set so the
blanking times are within +/- 40% of VESA standard values.
To check for these parameters:
•
•
•
•
•
Go to the Xfree86 Configuration file XF86Config
Using a text editor, disable all non-UST-IP supported resolutions
Disable the virtual desktop feature, which is not supported by UST-IP
Check blanking times (+/- 40% of VESA standard).
Restart computer
Note: In many Linux graphical environments, the command <Ctrl+Alt+Plus> will change the video
resolution, scrolling through all available resolutions that remain enabled in the XF86Config file.
Sun Solaris Settings
All target servers must be configured to one of the display resolutions supported by UST-IP. The most
popular supported resolutions for Sun machines are:
•
•
•
•
•
•
•
1024x768@60Hz
1024x768@70Hz
1024x768@75Hz
1024x768@85Hz
1152x900@66Hz
1152x900@76Hz
1280x1024@60Hz
Target servers running the Solaris operating system must output VGA video (H-and-V sync, not composite
sync). To change your Sun video card output from composite sync to the non-default VGA output, first
issue the Stop+A command to drop to bootprom mode. Then, issue the command:
setenv output-device screen:r1024x768x70
to change the output resolution. Issue the “boot” command to reboot the server.
Alternatively, you may contact your Raritan representative to purchase a video output adapter. 13W3 Suns
with composite sync output require APSSUN II Raritan guardian for use with UST-IP. HD15 Suns with
composite sync output require 1396C Raritan converter to convert from HD15 to 13W3 and an APSSUN II
Raritan guardian converter to support composite sync. HD15 Suns with separate sync output require an
APKMSUN Raritan guardian for use with UST-IP.
Note that KVM switch brands other than Raritan’s may or may not properly handle PS/2-to-Sun signals.
On target servers running the Solaris operating system, set the mouse acceleration value to exactly 1 and
threshold to exactly 1. Set this at the graphical user interface (shown below), or with the command line
“xset mouse a t” where “a” is the acceleration and “t” is the threshold.
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CHAPTER 2: INSTALLATION
5
Apple Macintosh Settings
For target servers running an Apple Macintosh operating system, while using UST-IP to access and control
your target server, you must set the UST-IP client (Raritan Remote Client) to “single cursor” mode. Dual
cursor mode is not supported, and the two mouse pointers will not appear in sync if you attempt to control a
Macintosh server via UST-IP in dual cursor mode.
Configuring Network Firewall Settings
If you wish to access UST-IP through a network firewall, your firewall must allow communication on TCP
Port 5000. Alternatively, UST-IP can be configured to use a different TCP port of your own designation
(see Chapter 4: Administrative Functions, Network Configuration).
In order to take advantage of UST-IP's web-access capabilities, the firewall must allow inbound
communication on TCP Port 443 – the standard TCP port for HTTPS communication. In order to take
advantage of UST-IP's redirection of HTTP requests to HTTPS (so that users may type the more common,
communication on TCP Port 80 – the standard TCP port for HTTP communication.
Physical Connections
VGA Port
Modem Port
Power Switch
Paragon Port
Network Port
Mouse Port
AC Power Line
Keyboard Port
USTIP Local Admin
Console Port
USTIP Local Admin Console Port
Attach a VT100 terminal to the indicated ports (see diagram above) in the back of UST-IP.
Network Port
Connect a standard Ethernet cable from the network port to an Ethernet switch, hub, or router.
External Modem
For UST-IP, an external serial modem must be connected to the serial modem port.
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6
UST-IP USER MANUAL
Initial Configuration
During initial configuration, the UST-IP Setup Wizard helps you quickly set up UST-IP for the first time.
The UST-IP Setup Wizard appears only when accessing the Administrative Menus on an unconfigured
UST-IP, and guides you through initial configuration parameters. The easiest way to perform this initial
configuration is by using the Local Admin Console (see ‘Physical Connection’ instructions in the previous
sections).
1. Power ON UST-IP via the power switch on the back of the UST-IP unit.
2. The Welcome to UST-IP Setup Wizard Screen will appear on the Local Admin Console.
3. Press the letter <B> on the Local Admin Console keyboard to begin the UST-IP Setup Wizard.
4. The Network Configuration Screen appears.
5. Use the <Tab>, <↑> or <↓> keys to select each line on the Network Configuration screen and the
<space bar>, or the <←> or <→> keys to toggle between available entries. Press the <Enter>, <Tab>
or <↓> keys when your entry on each line is complete. Below are descriptions of each field, and the
appropriate values to assign.
•
Name: Designate a unique name for this UST-IP unit, for example, “MiamiDataCenter.” (NOTE: no
spaces; alphanumeric characters allowed?) The default name is UST-IP.
•
Enable Ethernet Interface: Designates whether UST-IP should enable its Ethernet adapter as active
(default: YES).
Note: Network connections must be 10BASE-T or 100BASE-TX Ethernet
-
-
Line Speed & Duplex: Enter the visual efficiency for the monitor: Auto detect 10 Mbps/Full
Duplex, 10 Mbps/Half Duplex, 100 Mbps/Full Duplex, or 100 Mbps/Half Duplex
Obtain IP address automatically (DHCP):
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CHAPTER 2: INSTALLATION
7
♦
YES: Enables dynamic IP addressing for UST-IP. Each time UST-IP boots, it requests an
IP address from the local DHCP server. Note that this setting can make remote access to
UST-IP from outside the LAN difficult, since the dynamically assigned IP address must
be known in order to initiate a connection.
♦
NO (default): Assigns a fixed IP address to the UST-IP unit (recommended).
ꢀ
ꢀ
ꢀ
IP Address: Enter the IP address for UST-IP given by your Network
Administrator.
Subnet Mask: Enter a Subnet Mask provided by your Network
Administrator.
Default Gateway: Enter the Default Gateway if your Network Administrator
specifies one.
•
Enable Modem Interface: Enables Dial-up Modem access (default: YES). For UST-IP, an external
serial modem must be connected in order for this function to work properly.
•
•
Enable Web Browser Interface: Enables Web browser access to UST-IP (default: YES).
Use Default TCP Port 5000:
-
-
YES (default): Utilizes the default port 5000.
NO: Enter an alternate port number.
Note: In order to access UST-IP from beyond a firewall, your firewall settings must enable two-way
communication through the default port 5000 or the non-default port configured above.
6. Press Ctrl+S to save entries. The Main Menu will appear.
7. On the Main Menu, select [R] Restart or shutdown the UST-IP, and press the Enter key.
8. When prompted, press the letter R on your keyboard to restart UST-IP.
9. UST-IP will restart and the UST-IP Initialization screen appears upon boot up.
10. Congratulations! UST-IP is now ready for initial connection.
Accessing UST-IP Local Admin Port
To access the local admin console port from your UST-IP device, use HyperTerminal to configure specific
settings for a PC and at least one additional setting for a laptop computer. Please perform the following
steps:
a. In Windows, click on the Start menu. Click Programs, then click Accessories, click
Communications, and then click HyperTerminal to start a session.
b. Name the session, select a session icon if required, and click OK.
c. In the Connect To window, click on the Connect Using drop-down arrow and select COM1 (or
other option, depending on where your PC's serial cable is connected).
d. Click OK.
e. In the COM1 Properties window, click on the Port Settings tab:
i. Click on the Bits per second drop-down arrow and select 115200.
ii. Click on the Flow control drop-down arrow and select NONE.
iii. Click OK.
f. On the File menu, click Properties, and then click on the Settings tab:
i. Click on the Emulation drop-down arrow and select VT100.
ii. Click ASCII Setup. In the ASCII Setup window, ensure that only the option Wrap lines that
exceed terminal width is checked. If any other options are checked, you may have display
issues.
iii. Click OK.
iv. Click Terminal Setup. In the Terminal Settings window, ensure the option Keypad application
mode is checked (this option must be specified for most laptop computers).
g. Click OK.
h. Click OK.
Proceed to the next section to initiate your first remote connection to UST-IP. After you have become
familiar with the remote operation of UST-IP, consult Chapter 4: Administrative Functions to review the
complete administrative functions provided by UST-IP.
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8
UST-IP USER MANUAL
Connect to UST-IP Remotely
Having completed the physical installation of UST-IP, you are now ready to establish an initial network
connection. Below are basic instructions for doing so. Please see Chapter 3: Raritan Remote Client for
detailed instructions, being sure to review the “Remote KVM Console Control” and “Color Calibration”
sections to optimize your UST-IP performance.
Launch Raritan Remote Client (RRC)
1. Log into any Windows-based computer with network access to UST-IP.
2. If you are using Windows NT, 2000, or XP, ensure that you are not a “restricted” user.
3. Launch Microsoft Internet Explorer. Ensure that your Internet Explorer security settings allow the
download and execution of ActiveX controls.
Note: The Windows default security setting of “Medium” is sufficient.
4. In the URL Address field, type the IP address you assigned to UST-IP in Step II-6. Press [ENTER] to
load and launch the web access client.
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CHAPTER 2: INSTALLATION
9
Establish a Connection
Upon launching the Raritan Remote Client (RRC), UST-IP will request your user credentials. Log on with
the default username and password (admin and raritan). You will connect to your UST-IP unit. Use the
RRC Navigator, found on the left-hand side of the RRC window, to select and connect to a port.
Click on “Synchronize
Mouse” to converge
the mouse pointers
displayed.
The RRC Toolbar provides
single-click access to RRC’s
most frequently-used
features.
The RRC Navigator
displays any known
Raritan networked
appliances.
Double-click on a port
to establish control
over the server or
KVM switch attached
to that port.
Users with
Administrator
privileges may modify
UST-IP configuration
settings remotely.
Remotely access VT100
serial consoles connected
to the “Serial IN” port of
UST-IP.
Once connected to a port,
The RRC Status Bar
provides real-time
information on
keystrokes and video signals
are transmitted in real-time, as
if you were situated locally.
connection parameters.
Note to CommandCenter Users
If you are using UST-IP in a CommandCenter configuration, perform the installation steps as outlined
above. After completing the steps in this chapter, please consult the CommandCenter user guide to proceed
with your installation. The rest of this user guide applies primarily to users deploying
UST-IP unit(s) without the integration functionality of CommandCenter.
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10
UST-IP USER MANUAL
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CHAPTER 3: RARITAN REMOTE CLIENT
11
Chapter 3: Raritan Remote Client
Invoking Raritan Remote Client (RRC) via Web Browser
UST-IP features Web Browser access, providing a connection from any Windows-based Remote PC
running Microsoft Internet Explorer 4.0+, Mozilla 1.1+, and Netscape 7+.
Security Settings
Accessing UST-IP via web browser requires appropriate settings in the Internet Explorer security settings
tab:
•
•
“Download Signed ActiveX controls” should be set to either “Enable” or “Prompt”
“Run ActiveX controls and plug-ins” should be set to either “Enable” or “Prompt”
Please consult your Microsoft Internet Explorer documentation for details regarding these settings.
Note: Microsoft Windows 2000 and Microsoft Windows XP restricts certain types of users from
downloading and running ActiveX controls and plug-ins, regardless of the above settings in Internet
Explorer. Please consult your Microsoft Windows documentation for more information.
Launching Raritan Remote Client
1. After confirming that your browser security settings are configured appropriately, type the IP
address assigned to your UST-IP unit (see Chapter 2: Installation, Initial Configuration) in
the URL Address field of your web browser.
Note: UST-IP ships with the default IP address of 192.168.0.192
2. UST-IP redirects you to an HTTPS (128-bit) secure web page for launching RRC.
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12
UST-IP USER MANUAL
3. Depending on your browser’s security configuration, you may see any or all of the following
dialog boxes, confirming the access and launch of an externally-provided program. Click Yes
to advance through any of these prompts.
Note: Microsoft Windows 2000 and Microsoft Windows XP restrict certain types of users from
downloading and running ActiveX controls and plug-ins, regardless of the settings in Internet Explorer
and regardless of your approval of the above warnings. Please review the previous section, "Security
Settings" and consult your Microsoft Windows documentation for more information.
Removing RRC from Browser Cache
To remove RRC from your browser cache, whether to perform an upgrade, save disk space, or remove
evidence of RRC being executed on a PC, follow the standard procedure according to your web browser
software.
Directions for Internet Explorer v6.0:
1. If you have used RRC recently, exit and restart Internet Explorer.
2. On the Internet Explorer menu bar, select Tools → Internet Options.
3. When the Internet Options screen appears, click on the Settings tab, and then click on View Objects.
4. Internet Explorer will display a list of cached program objects. Select any entries named TeleControl
Class and delete them.
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CHAPTER 3: RARITAN REMOTE CLIENT
13
Optional: Installing Raritan Remote Client Software
Note: This step is optional. UST-IP can be accessed from a Remote PC either by installing RRC software,
or by launching RRC via web browser (see previous section). Accessing UST-IP via web browser does not
require any software installation on the Remote PC.
1. Insert the provided RRC CD-ROM into the CD-ROM drive of your PC.
2. The RRC setup program will run automatically. If it does not, right-click on your PC’s CD-ROM drive
in Windows Explorer and choose Auto Play.
3. Follow the on-screen instructions in the InstallShield Wizard to complete RRC installation on your
Remote PC. Under “Select Components,” you must select either the US version for a US Remote PC
keyboard, or the Japanese version for a Japanese Remote PC keyboard.
4. Depending on the configuration of your PC, the RRC installation program may automatically install
Direct X and Microsoft Foundation Class libraries if required. If this occurs, you will be directed to
restart your PC upon completing installation.
5. A Raritan Remote Client icon will be added to your desktop. Click on this icon to launch RRC.
RRC Window Layout
Raritan Remote Client functions are grouped into five general sections on the screen. Each section will be
discussed in detail further in this chapter.
Menu Bar
Toolbar
Navigator
Remote Desktop
Status Bar
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UST-IP USER MANUAL
RRC Navigator
The RRC Navigator provides a single view to every known Raritan device, allowing convenient access to
multiple Raritan networked appliances.
The RRC Navigator displays:
•
•
All Raritan devices for which a connection profile exists
All Raritan devices that are automatically identified on the network
Note: Automatic Raritan device identification uses UDP protocol, and will usually identify all Raritan
devices on your subnet. Network administrators rarely allow UDP to function outside of a subnet.
Note: Automatic Raritan device identification will find only Raritan devices configured to use the default
TCP Port (5000).
Note: Please refer to the Paragon II User Manual for further details on Paragon Tiering and
Configurations.
Each device entry in the RRC Navigator provides two icons to communicate network status and connection
profile information.
Left Icon (Connection Profile)
Profiled – A network connection profile exists for this device.
Modem Profile – A modem connection profile exists for this device.
Not Profiled – RRC found this device on the network, but a connection profile does not exist
for it.
Right Icon (Network Status)
Connected (green) – You are currently authenticated and connected to this device.
Available (black) – This device is currently available on the network, but you are not
currently connected to it.
Unavailable – A profile exists for this device, but it is not currently available on the
network. (Note that all devices with modem profiles to which you are not currently
connected will display this icon.)
For each Raritan device to which you are connected, the RRC Navigator expands its display tree to show
each port for which you have access.
•
•
Ports displayed with a green icon indicate that you are connected to that port.
Bold type indicates which port is currently displayed (active) in the remote desktop area of the client.
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CHAPTER 3: RARITAN REMOTE CLIENT
15
Navigator Options
Certain RRC Navigator attributes may be customized to your preferences.
Display / Hide Navigator – Toggle whether the RRC Navigator is shown. This option can also
be toggled by choosing View → Navigator from the Menu Bar.
Refresh Navigator – Update the device status information shown in the RRC Navigator.
Show Browsed Devices – Toggle whether RRC Navigator should display "Not Profiled"
devices automatically found on the network or show only devices for which profiles exist.
This option can also be toggled by choosing View → All Devices from the Menu Bar.
Creating New Profiles
Connection profiles store important information about your Raritan device such as IP Address, custom TCP
ports, preferred compression settings, and custom security keys.
To Create a Connection Profile:
1. Select Connection → New Profile from the Menu Bar, or click on the leftmost icon in the Toolbar.
The Add Connection screen appears.
2. Type a text name that easily identifies the Raritan device that you are configuring in the Description
field.
3. Click on the Connection Type drop-down arrow to select your connection type.
4. In the Find Raritan device By: panel, click on the radio button before your preference:
•
IP Address: The IP address assigned to your Raritan device (see Chapter 4: Administrative
Functions, Network Configuration).
•
Name: The name assigned to your Raritan device during initial setup (see Chapter 4: Administrative
Functions, Network Configuration).
Note: If dynamic DHCP addressing is used for UST-IP, use “Find UST-IP by Name.”
Note: The factory default unit name for each UST-IP is UST-IP. To change the default name on a
UST-IP unit and institute a unique name, see Chapter 4: Administrative Functions.
•
DNS Name: If you have configured your DNS server to resolve a DNS name to the IP address that you
have assigned to your Raritan device, use this DNS name to access your Raritan device.
For a Dial-Up Connection, enter the dialing parameters that RRC should use to establish a connection:
•
Phone Number: Be sure to include any additional codes that RRC should dial to establish a
connection (country codes, area codes, outside line access codes, etc.)
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UST-IP USER MANUAL
•
Modem: Select the modem, as configured in Windows, which RRC should use to dial and connect to
your Raritan device.
Select a TCP Port to use:
•
Use Default Port Number: UST-IP is configured by default to use TCP Port 5000 for communicating
with RRC. UST-IP can be configured to use a different TCP Port (see Chapter 4: Administrative
Functions, Network Configuration); if so, uncheck the Use Default Port Number option, and enter
the configured TCP Port to be used.
5. Other tabs on this screen include:
Compression Tab
Settings in the Compression Tab are adjustable via the RRC client, and therefore are not necessary for pre-
configuration in the Connection Profile. Should you wish to pre-configure these settings, however, refer to
the section in this chapter labeled, Connection and Video Properties.
Security Tab
If you have configured your UST-IP unit to use a private group key, you must enter it here in order to be
authorized to initiate a connection with that UST-IP unit. Click [OK] when you have completed the fields.
When you have completed the Connect and Security screens, click [OK] to finish creating the connection.
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CHAPTER 3: RARITAN REMOTE CLIENT
17
Establishing a New Connection
To connect to a Raritan networked device, simply double-click on its entry in the RRC Navigator. You will
be asked to authenticate the device.
Note: The default UST-IP login user name is admin, with the password raritan. This user has
administrative privileges. Passwords are case sensitive and must be entered in the exact case combination
in which they were created. The default password raritan must be entered entirely in lowercase letters. To
ensure security, change the default username password as soon as possible.
If you do not see an entry for your UST-IP in the RRC Navigator, follow the instructions in the Creating
New Profiles section in this chapter to create a new connection profile for your UST-IP.
If you are having problems connecting to a Raritan device, be sure to check the following:
•
•
Username / Password: Raritan usernames and passwords are case-sensitive.
TCP Port: If you have configured your Raritan Device to use a non-default TCP Port, this information
must be entered into its connection profile.
•
•
Firewall Settings: If you are accessing a Raritan Device through a firewall, that firewall must be
configured to allow two-way communication on TCP Port 5000 (or the custom TCP Port to which your
Raritan Device has been configured).
Security Key: If you have configured your Raritan Device to require a group security key, that key
must be entered into the device's connection profile.
Closing a Remote Connection
When you would like to terminate your connection to an UST-IP unit, simply right-click on the device
entry in the RRC Navigator, and select Disconnect.
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UST-IP USER MANUAL
RRC Toolbar and Shortcuts
The RRC Toolbar provides convenient, one-click access to the most commonly used features and
parameters of Raritan Remote Client:
BUTTON BUTTON NAME
HOTKEY
FUNCTION
Creates a new Navigator entry for a Raritan device; same results as
selecting Connection ꢁ New Profile in the menu bar.
New Profile
<Ctrl+Alt+C>
Opens Modify Connection Properties dialog box to manually adjust
bandwidth-correlated options (Connection Speed, Color Depth,
etc.).
Connection
Properties
<Ctrl+Alt+P>
Opens the Video Settings dialog box to manually adjust video
conversion parameters.
Video Settings
N/A
Synchronize
Mouse
In dual-mouse mode, forces realignment of target server mouse
pointer with Raritan Remote Client mouse pointer.
<Ctrl+Alt+S>
<Ctrl+Alt+R>
<Ctrl+Alt+A>
Refresh Screen
Forces refresh of video screen.
Auto-sense
Video Settings
Forces refresh of video settings (resolution, refresh rate).
Enter On-Screen
Menu
Not applicable for UST-IP. Used by RRC with other Raritan
products.
N/A
Exit On-Screen
Menu
Not applicable for UST-IP. Used by RRC with other Raritan
products.
ESC
Send
Ctrl+Alt+Del
<Ctrl+Alt+D>
<Ctrl+Alt+X>
<Ctrl+Alt+F>
Sends a Ctrl+Alt+Del key sequence to the target server.
Single Cursor
Mode
Enters Single Cursor Mode, in which the local PC’s mouse pointer
no longer appears on-screen. Press <Ctrl+Alt+X> to exit this mode.
Full Screen
Mode
Maximizes the screen real estate to view the target server desktop.
Toggles whether or not the RRC Navigator is displayed.
Show / Hide
Navigator
N/A
N/A
Refresh
Navigator
Forces a refresh of the data displayed by the RRC Navigator.
Show / Hide
“Browsed”
Devices
Toggles whether or not the RRC Navigator displays Raritan
Devices automatically identified on the network (that do not have
pre-configured profiles associated with them).
N/A
N/A
About
Displays version information about Raritan Remote Client.
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CHAPTER 3: RARITAN REMOTE CLIENT
19
RRC Status Bar
The Status Bar at the bottom of the Raritan Remote Client window conveys information about the status of
your remote connection session to UST-IP.
Bandwidth Usage Indicator
Connections Indicator
Video Sensing Status
Security Indicator
Lock Key Indicators
Video Sensing Status
Indicates the occurrence of video sensing that reflects a counter until the video actually appears. This
matches what the user sees on the screen.
Bandwidth Usage Indicator
Indicates how much of your total available bandwidth is currently being used. The Connection Speed
setting, found under the Compression tab of the Connection Properties screen, determines total available
bandwidth.
Security Indicator
Indicates whether the current remote connection is protected by encryption. Encryption requirements are
set during UST-IP configuration (see Chapter 4: Administrative Functions). When an UST-IP device is
configured for No encryption or SSL Authentication, NO data encryption, the Security Indicator is
represented on the Status Bar as an open lock. When SSL authentication, data encryption or SSL
authentication, SSL encryption is selected, the Security Indicator is represented on the Status Bar as a
closed lock.
Connections Indicator
Indicates whether you have a local or remote user present. If there is no other user present, you will not see
this icon.
Lock Key Indicators
Indicates the status of the current Target Server, with respect to the activation of the Caps-Lock, Num-Lock,
and Scroll-Lock keys. If these keys are enabled on the Target Server being viewed, this affirmative status
will be reflected on the Status Bar as indicated.
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UST-IP USER MANUAL
Remote KVM Console Control
After using the RRC Navigator to establish a connection with an UST-IP unit (see the previous section:
Establishing a New Connection), the Navigator entry corresponding to the UST-IP unit will expand to
show all ports on the UST-IP enabled for remote access.
To establish a remote KVM console connection, simply double-click on the KVM path that you would like
to control.
Upon connection, UST-IP displays the real-time video output by the KVM switch or server that is
connected to your UST-IP KVM port. This video is compressed and encrypted according to the
configuration settings specified by the administrator (see Chapter 4).
Once connected to a KVM switch or a server, you obtain complete, low-level control of the KVM console
as if you were physically located next to the KVM switch or server.
When your mouse pointer lies within the Remote Desktop area of RRC, mouse movements and clicks are
transmitted to the KVM switch or remote server connected.
Remote Desktop Area
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CHAPTER 3: RARITAN REMOTE CLIENT
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Single Mouse Mode / Dual Mouse Mode
When remotely viewing a Target Server that uses a pointing device, by default you will see two mouse
pointers within the Remote Desktop area of the Raritan Remote Client window. The Raritan Remote Client
mouse pointer, generated by the operating system on which RRC is running, slightly leads the Target
Server's mouse pointer during movement, a necessary result of digital delay.
On fast LAN connections, however, some users prefer to disable the Raritan Remote Client mouse pointer,
opting to view only the Target Server's mouse pointer during operation. To toggle between these two
modes, use the <Ctrl+Alt+X> hotkey, or press the Single Mouse Pointer mode icon in the RRC Toolbar.
Note: For better alignment between the two mouse pointers in dual-mouse mode, click Synchronize
Mouse button on the RRC Toolbar, or simultaneously press the keys Ctrl+Alt+S. This forces a realignment
of the two mouse pointers. If you have carefully followed the Configuring Target Servers directions found
in Chapter 2, and the mouse pointers still remain out of sync, click on the Auto-Sense Video button on the
RRC Toolbar.
Full Screen Mode
Raritan Remote Client's full screen mode maximizes the screen real estate available to RRC for displaying
the remote desktop by removing window borders, toolbars, status bars, and the RRC Navigator.
This option is particularly useful for viewing a Target Server whose video resolution is equal to or greater
than the video resolution setting of the PC on which RRC is running, for example, viewing a 1024x768
server on a 1024x768 PC.
To toggle full screen mode, click on the full screen mode icon in the RRC Toolbar (or press the hotkey
combination Ctrl+Alt+F). To exit full screen mode, press the hotkey combination Ctrl+Alt+F.
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UST-IP USER MANUAL
Keyboard Macros
RRC allows users to create custom keyboard macros in order to send given key sequences to the remote
server or KVM switch connected to UST-IP. This feature allows customers to send keystrokes to remote
servers that may be otherwise unintentionally interpreted by the computer on which RRC is running.
UST-IP’s Keyboard Macro feature can be used to ensure that keystroke combinations intended for the
Target Server are sent to, and interpreted only by, the Target Server.
Ctrl+Alt+Delete Macro
Due to its frequent use, a Ctrl+Alt+Delete macro has been pre-programmed into Raritan Remote Client,
and is useful in illustrating the power of keyboard macros.
Send
Ctrl+Alt+Del
Ctrl+Alt+D
Sends a Ctrl+Alt+Delete macro to the Target Server.
Clicking on the Ctrl+Alt+Delete icon in the RRC Toolbar sends this key sequence to the server or KVM
switch to which you are currently connected. In contrast, if you were to physically press the
Ctrl+Alt+Delete keys while using RRC, the command would first be intercepted by your own PC due to the
structure of the Windows operating system, instead of sending the key sequence to the target server as
intended.
Building a Keyboard Macro
To illustrate the creation of a keyboard macro, the following directions detail the steps necessary to create a
keyboard macro for the Windows command, "Minimize All Windows / Show Desktop".
In Windows, pressing the Windows+D key combination minimizes all program windows. However, when
connected to a target server with RRC, a keyboard macro is the only means to accomplish this task on the
target server – because, again, pressing the key combination Windows+D would result in your own client
PC intercepting the command and performing it – instead of sending the command to the target server as
intended.
1. On the RRC Menu Bar, select Keyboard → Keyboard Macros.
2. When the Keyboard Macros dialog box opens, click Add.
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CHAPTER 3: RARITAN REMOTE CLIENT
23
3. The Add Keyboard Macro dialog box opens.
4. Build the Keyboard Macro by editing all the fields in the Add Keyboard Macro window, in the order
described below. Click OK when finished.
a. Enter a name into the Keyboard Macro Name field, which will appear on the RRC Menu Bar,
after successful creation of the keyboard macro. For our example, "Minimize All Windows".
b. Optional: Designate a keystroke combination in the Hot-Key Combination field, which allows
easy macro execution from your keyboard when RRC is running. For our example "Minimize All
Windows," we selected Ctrl+Alt+1.
c. In the Keys to Press selection box, select each key for which you would like to emulate key
presses – in the order by which they are to be pressed – clicking Press Key after each selection.
As each key is selected, it will appear in the Keys to Release selection box in the middle of the
dialog box.
-
In our "Minimize All Windows" example, we require the transmission of two keys: the
Windows key and the letter D key.
d. In the Keys to Release selection box, select each key for which you would like to emulate key
releases – in the order by which they are to be released – clicking Release Key after each
selection.
-
In our "Minimize All Windows" example, we require both keys pressed to also be released.
e. Review the Macro Sequence text box, whose contents are automatically generated, to ensure that
the contents accurately reflect the exact key sequence you desire. Use the Remove and the arrow
buttons to adjust the contents and order of your macro if necessary.
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UST-IP USER MANUAL
5. After clicking OK, the Keyboard Macros dialog box will appear, listing your new keyboard macro.
6. Click Close to complete the keyboard macro editing procedure.
Running a Keyboard Macro
Once a macro is created, it can be run via the RRC Menu Bar or with the hotkey combination if one had
been designated during the macro creation.
Menu Bar Activation
After a macro has been created, it appears in the Keyboard menu on the RRC Menu Bar. You can simply
click on the entry to execute your new keyboard macro.
Hot-Key Activation
Alternatively, once a macro has been created, it can be executed while using RRC by pressing the hotkey
you (optionally) assigned to the macro. In the “Minimize All Windows” example described above, a user
can press the keys Ctrl+Alt+1 simultaneously while using RRC to send the Windows+D key combination
to the target server.
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CHAPTER 3: RARITAN REMOTE CLIENT
25
Connection and Video Properties
UST-IP's dynamic video compression algorithms maintain KVM console usability under varying
bandwidth constraints. Unlike competitive solutions, UST-IP optimizes its KVM output for not only LAN
utilization, but also via the WAN and dial-up. By dynamically adjusting color depth and limiting video
output, UST-IP offers the optimal balance between video quality and system responsiveness in any
bandwidth constraint.
Power users of RRC should understand the following adjustable parameters in the Connection Properties
and Video Settings dialog boxes, and familiarize themselves with the effects of each setting – in different
operating environments; they can be optimized to your requirements.
Connection Properties
Opens Modify Connection Properties dialog box to manually
Connection
<Ctrl+Alt+P>
adjust bandwidth-correlated options (Connection Speed,
Color Depth, etc.).
Properties
To access the Connection Properties dialog box, either select Connection → Connection Properties from
the RRC Menu Bar, or click the Connection Properties shortcut button in the RRC Toolbar.
Connection Speed
The Connection Speed selection box allows users to manually constrain UST-IP from using more than a
designated amount of network bandwidth. While UST-IP normally automatically detects available
bandwidth, users can use the Connection Speed setting to manually inform UST-IP of a bandwidth
constraint – whereby UST-IP adapts its behavior and simply refrains from even attempting to consume
more than the available bandwidth.
Color Depth
For most administrative tasks (server monitoring, reconfiguring, etc.), server administrators do not require
the full 24-bit or 32-bit color spectrum made available by most modern video graphics cards. Attempting
to transmit such high color depths, then, would waste an enormous amount of precious network bandwidth.
Instead, UST-IP can dynamically adapt the color depth transmitted to remote users, in order to maximize
usability in all bandwidth constraints.
•
Progressive Update option: The extremely innovative UST-IP feature of Progressive Update can
enormously increase usability in constrained bandwidth environments. When Progressive Update is
enabled, UST-IP first sends an image of the remote desktop at lower color depths, and then provides
higher color depth images as bandwidth allows.
This option is very similar in philosophy as the common World Wide Web notion of "interlaced
GIF" files.
Note: When Color Depth is set to Auto Select Color (default), Progressive Update is automated. UST-IP
will enable/disable Progressive Update as needed, disabling it for fast connections and enabling it for slow
connections.
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UST-IP USER MANUAL
Internet Flow Control
Many public WAN links are by their very nature unpredictable. Packets sent over the public Internet do not
necessarily arrive at their destination in the order they were sent. When using UST-IP over an unpredictable
public WAN (particularly in international scenarios), the Internet Flow Control toggle ensures that packets
transmitted by UST-IP are received and reconstructed by RRC in the correct order.
Smoothing
The video smoothing level instructs UST-IP to what degree color gradation shifts are relevant for
transmission. Video pixels that stray from the majority color are assigned approximated color values to
reduce bandwidth used and video noise transmitted. Overly high smoothing levels can result in color
inaccuracies; whereas lower smoothing levels require greater bandwidth and processing power.
Video Settings
Opens the Video Settings dialog box to manually adjust video
conversion parameters.
Video Settings N/A
To access the Video Settings dialog box, either select Video → Video Settings from the RRC Menu Bar,
or click on the [Connection Properties] button in the RRC Toolbar.
Most of the settings in this dialog box can be refreshed by performing Color Calibration, as described in the
next section, or by manually forcing UST-IP to auto-detect the video settings (on the RRC Menu Bar, select
Video → Auto-sense Video Settings). However, it is useful for power users to understand the meanings
and ramifications of each setting.
Noise Filter
The video output of graphics cards are transmitted in analog form, and are susceptible to electrical and
interference noise. UST-IP's advanced circuitry can filter out these small, false, and unintended signal
variations, thereby optimizing picture quality and bandwidth consumed.
Higher: Noise Filter settings instruct UST-IP to transmit a variant pixel of video only if a large color
variation exists in comparison to its neighbors. However, setting the threshold too high can result in the
unintentional filtering of desired screen changes.
Lower: Noise Filter settings instruct UST-IP to transmit most pixel changes. Setting this threshold too low
results in higher bandwidth utilization.
Note: Lower Noise Filter settings (approximately 1 to 4) are recommended. Although higher settings will
stop the needless transmission of false color variations, true and intentional small changes to a video
image may not be transmitted.
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CHAPTER 3: RARITAN REMOTE CLIENT
27
Analog-to-Digital Settings
The following parameters are best left to UST-IP to automatically detect (on the RRC Menu Bar, select
Video > Auto-sense Video Settings), but a brief description of each is included here.
•
PLL Settings: If the video image looks extremely blurry or unfocused, the PLL Settings for clock and
phase can be adjusted until a better image appears on the active Target Server.
-
Clock: Horizontal sync divider to produce pixel clock. Controls how quickly video pixels are
displayed across the video screen. Changes made to clock settings cause the video image to
stretch or shrink horizontally. Odd number settings are recommended.
-
Phase: Phase values range from 0 to 31 and will wrap around. Stop at the phase value that
results in the best video image for the active Target Server.
•
Color Settings: Gain control can be thought of as contrast adjustment. Offset control can be thought of
as brightness adjustment.
-
-
-
-
-
-
-
Red Gain: Controls the amplification of the red signal.
Red Offset: Controls the bias of the red signal.
Green Gain: Controls the amplification of the green signal.
Green Offset: Controls the bias of the green signal.
Blue Gain: Controls the amplification of the blue signal.
Blue Offset: Controls the bias of the blue signal.
Link Color Controls: Makes all gain slide adjusters move in unison when any one color’s
gain slide is moved and all the offset slide adjusters move in unison when any one color’s
offset slide is moved.
•
Sense video mode changes automatically: Determines whether UST-IP will automatically
update the video image being sent RRC each time it detects a change in video resolution or refresh
rates at the Target Server.
Note: Please refer to the Paragon II User Manual for further details on Video Settings.
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UST-IP USER MANUAL
Color Calibration
Automatic Color Calibration adjusts the color settings on UST-IP to reduce excess color noise and data
during digitization of video images. This data streamlining will increase the operational performance of
UST-IP, particular color accuracy.
A very simple procedure to execute, Color Calibration should be performed if the color levels (hue,
brightness, saturation) of transmitted video images do not seem accurate. Because UST-IP color settings
remain static and do not change when switching from one Target Computer to another, performing this
Color Calibration routine once on a single representational Target Server will benefit all connected Target
Servers.
To Perform Color Calibration:
1. Open a remote KVM connection to any server running a graphical user interface.
2. Ensure that a solid white color covers approximately 15% or more of the target server's desktop. One
simple way to accomplish this is to open the Notepad application and maximize its window size.
3. On the RRC Menu Bar, select Video → Calibrate Color to perform the color calibration.
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CHAPTER 3: RARITAN REMOTE CLIENT
29
Remote Device Administration
When logged into an UST-IP unit as a user with administrative privileges, UST-IP allows you to perform
many powerful device administration tasks remotely.
Configuration Menus
An Administrative user can access UST-IP's lowest level configuration menus (explained in detail in
Chapter 4), by double-clicking the "Admin" port entry of an UST-IP device shown in the RRC Navigator.
Firmware Upgrade
Remote firmware upgrades may be performed by selecting Tools → Update Device on the RRC Menu Bar.
RRC will prompt you to locate a Raritan firmware distribution file (*.RFP format), which can be found on
firmware distributions before performing an upgrade.
Device Restart
Administrative users may restart UST-IP units by selecting Tools → Restart Device on the RRC Menu
Bar.
Device Configuration Backup and Restore
By selecting Tools → Save Device Configuration and Tools → Restore Device Configuration on the
RRC Menu Bar, Administrative users may download and upload complete UST-IP configurations to their
local computers for archiving.
Log Files
UST-IP provides detailed activity logs for troubleshooting purposes, which may be downloaded to your
local computer for viewing, reporting, and analysis. On the RRC Menu Bar, select Tools → Save Activity
Log, or Tools → Save Diagnostic Log.
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UST-IP USER MANUAL
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CHAPTER 4: ADMINISTRATIVE FUNCTIONS
31
Chapter 4: Administrative Functions
Accessing the Administrative Functions
Access and execute Administrative functions via local admin console, or via remote administration. Only
administrators (users with administrative privileges) can access the UST-IP Administrative Menus.
Local Admin Console
Power ON the UST-IP unit via the power switch on the back of the unit.
Note: The default UST-IP login user name is admin, with the password raritan. This user has
administrative privileges. Passwords are case sensitive and must be entered in the exact case combination
in which they were created. The default password raritan must be entered entirely in lowercase letters. The
password cannot be changed from USTIP. When connected to a UMT, it will adopt the UMT’s
administrator password.
Important: The UST-IP Administration menus shown here administer only UST-IP settings, not
Paragon settings.
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UST-IP USER MANUAL
Remote Admin Console
An alternative way to access UST-IP’s administrative functions is to do so remotely, using the Raritan
Remote Client.
Any administrative user logged on to UST-IP at a Remote PC can perform administrative functions
remotely to make changes to the system, as long as UST-IP is set to allow remote administration privileges
– see Allow Remote Administration on the Security Configuration screen.
Note: Only users with administrator privileges can access the Remote Admin feature.
To access the Administrative menus from Raritan Remote Client, double click on the Admin path entry
displayed on the RRC Navigator for the UST-IP unit you wish to configure.
Admin Path entry
Navigating the Administrative Menus
•
Use the Tab, ↑, ↓, or C keys on your keyboards to highlight the Configure UST-IP selection, then
press the Enter key. You may need to reboot.
•
•
Press Ctrl+S to save changes. You must press Ctrl+S before exiting any screen you have changed.
Use the Tab, ↑, ↓ or N keys to highlight the Network Configuration selection, then press the Enter
key.
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CHAPTER 4: ADMINISTRATIVE FUNCTIONS
33
Network Configuration
Please note that after you have made changes to the Network Configuration, you must press Ctrl+S to save
your changes. Reboot after all changes are saved to apply them to your Network.
•
•
Name: Designate a unique name for this UST-IP unit, for example, “Miami Data Center.” The default
name is UST-IP.
Enable Ethernet Interface: Designates whether UST-IP should enable its Ethernet adapter as active
(default: YES).
Note: Network connections must be 10BASE-T or 100BASE-TX Ethernet
-
-
Line Speed & Duplex: Auto detect 10 Mbps/Full Duplex, 10 Mbps/Half Duplex, 100
Mbps/Full Duplex, or 100 Mbps/Half Duplex
Obtain IP address automatically (DHCP):
♦
YES: Enables dynamic IP addressing for UST-IP. Each time UST-IP boots, it will
request an IP address from the local DHCP server. Note that this setting can make remote
access to UST-IP from outside the LAN difficult, since the dynamically assigned IP
address must be known in order to initiate a connection.
♦
NO (default): Assigns a fixed IP address to the UST-IP unit (recommended).
ꢀ
ꢀ
ꢀ
IP Address: Enter the IP address for UST-IP given by your Network
Administrator.
Subnet Mask: Enter
a
Subnet Mask provided by your Network
Administrator.
Default Gateway: Enter the Default Gateway if your Network Administrator
specifies one.
•
Enable Modem Interface: Enables Dial-up Modem access (default: YES). For UST-IP, an external
serial modem must be connected in order for this function to work properly.
•
•
Enable Web Browser Interface: Enables web browser access to UST-IP (default: YES).
Use Default TCP Port 5000:
-
-
YES (default): Utilizes the default port 5000.
NO: Enter an alternate port number.
Note: In order to access UST-IP from beyond a firewall, your firewall settings must enable two-way
communication through the default port 5000, or the non-default port configured above.
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UST-IP USER MANUAL
User Station Options
In the User Station Configuration screen, use the and ꢁ arrows on your keyboard to set Port Priority to
favor None, Remote, or Local users:
•
•
•
If you set Port Priority to Remote, a Remote user will automatically terminate a Local user session
when attempting to connect to the same USTIP unit.
If you set Port Priority to Local, a Local user will automatically terminate a Remote user session when
attempting to connect to the same USTIP unit.
If you set Port Priority to None, there is no capability to automatically terminate a user session.
Instead, the user, regardless of Remote or Local status, who connects first to the port will have access
to the port until the user terminates the session. If a port is occupied, a message appears to any other
users attempting to gain access, to inform them of port status.
Security Configuration
•
Encryption mode: Toggle through the choices and select the desired level of encryption for initial
connection authentication and remote session video data transfer.
-
-
No encryption: No encryption or security. Neither the initial connection authentication nor
remote video data transfer is encrypted.
SSL authentication, NO data encryption: This mode secures user names and passwords,
but not KVM data. 128-bit Secure Socket Layer (SSL) protocol provides a private
communications channel between UST-IP and the Remote PC during initial connection
authentication. No encryption security in place during remote KVM data transfer.
-
SSL authentication, data encryption (default): This mode secures user names, passwords,
and KVM data. 128-bit Secure Sockets Layer (SSL) protocol provides a private
communications channel between UST-IP and the Remote PC during initial connection
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CHAPTER 4: ADMINISTRATIVE FUNCTIONS
35
authentication. After authentication, KVM data is also transferred with 128-bit encryption, but
using a proprietary protocol more efficient than SSL.
-
SSL authentication, SSL data encryption: This mode secures user names and passwords,
and provides high-level security for KVM data. 128-bit Secure Sockets Layer (SSL) protocol
provides a private communications channel between UST-IP and the Remote PC during initial
connection authentication. 128-bit SSL encryption is also in place during remote KVM data
transfer.
Note: SSL data encryption increases the amount of data that must be sent over the remote connection, and
is, therefore, not recommended for modem or very slow Internet connections. The default setting “SSL
authentication, data encryption” offers exactly the same level of security with a higher level of efficiency.
•
Allow remote administration:
-
NO: To keep access to all Administrative Functions available only from the UST-IP Admin
Console, and not from a Remote PC.
-
YES (default): Allows remote access to all Administrative UST-IP Functions by
administrators logged on at a Remote PC.
•
Logout idle users: Offers an option for UST-IP to automatically disconnect remote users after certain
selected time intervals of inactivity have passed.
-
-
Never (default): Idle remote users will never be disconnected.
After 5, 15, 30, 60, or 120 minutes: Idle remote users will be automatically disconnected
from UST-IP after the selected time period has passed with no active input from the Remote
PC.
•
Private key: Enter a private key password. This private key acts as a second level of password
protection. Only remote users who know the private key password, in addition to their user name and
password, can log in and connect to UST-IP.
-
-
Confirm private key: Enter private key password again for re-confirmation.
Configure private key: You must perform the following steps to create a private key password.
1. Press TAB to advance to the Private key field and type a Private Key number; the Private Key
can be up to 23 alphanumeric characters. Do not use special characters, such as # or $ (if
special characters are included, the Private Key will fail).
2. Press TAB once and retype the Private Key in the Confirm private key field.
3. Press CTRL+S on your keyboard to save the Private Key. A confirmation message appears.
4. Restart the UST-IP device to save the Private Key on your server. Please note that rebooting
the UST-IP should take approximately 60 seconds, but may take longer, depending on your
Paragon configuration.
In order for the private key functionality to work correctly after you have rebooted the UST-IP
device, you must modify the UST-IP profile in the Raritan Remote Client (RRC). Please perform
the following steps:
1. After you have reconnected to the RRC, scroll down in the Navigator window and right-click
on the UST-IP icon.
2. Click Modify Profile in the shortcut menu.
3. Click on the Security tab.
4. Type the Private Key you just entered in the Private Key field of the UST-IP Security
Configuration menu.
5. Retype the Private Key in the Confirm Private Key field.
6. Click OK to save the Private Key to the UST-IP profile.
You may now log onto your UST-IP device remotely through the RRC.
Note: Private key passwords are case sensitive. For remote user login, they must be entered by the user in
the exact case combination in which they were created here.
Note: Private key passwords must be alphanumeric. Special characters cannot be used.
•
Enable SNMP: Toggles whether UST-IP responds to SNMP GET REQUESTS
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UST-IP USER MANUAL
Performance Settings
The Performance Settings screen is used to set up UST-IP’s video data transfer and bandwidth parameters.
•
•
•
Pause video stream for idle users: Pausing the flow of video data during periods of prolonged
inactivity will prevent an inactive user from needlessly consuming bandwidth.
-
Never (default): Video data will continually be sent to Remote PC, constantly updating the
screen, even if the remote user is Idle, sending no active input to UST-IP.
-
After 5, 15, 30, 60, or 120 minutes: Video data flow to the Remote PC will pause after the
selected time period has passed with no active input from the Remote PC.
Maximum total Bandwidth usage: Sets an upper limit to the amount of bandwidth that can be
consumed by this one UST-IP unit.
-
-
No Limit (default): UST-IP can consume as much bandwidth as needed.
10, 5, 2, or 1 megabit or 512, 256, 128 kilobit: Total bandwidth available to be consumed by
this UST-IP unit is limited to the selected quantity. The lower the bandwidth allowed, the
slower the performance that may result.
Maximum Bandwidth per user: Sets an upper limit to the amount of bandwidth that can be
consumed by each user logged onto this one UST-IP unit.
Note: The availability of concurrent remote access is determined by the global setting PC Share Mode on
the Security Configuration screen, or individually by user profile through the Keyboard and Mouse
Control and Concurrent Access Mode settings on the User Account Settings screen. Control of UST-IP and
a connected Target Server is based on first active keyboard/mouse input, so multiple remote users
attempting keyboard input or mouse movement at exactly the same moment may experience uneven control.
-
-
No Limit (default): Each active user can consume as much bandwidth as needed.
10, 5, 2, or 1 megabit or 512, 256, 128 kilobit: Bandwidth consumed by each active user
during the operation of this UST-IP unit is limited to the selected quantity. The lower the
bandwidth allowed, the slower the performance that may result.
Press <Ctrl+S> to save changes or <Esc> to cancel changes, and return to Configuration Menu. Saved
Performance Settings changes will not take effect until UST-IP is restarted.
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CHAPTER 4: ADMINISTRATIVE FUNCTIONS
37
Time and Date
Current Date and Time on the UST-IP unit are listed on this screen. Once saved, Time and Date changes
will not take effect until UST-IP is restarted.
•
•
New Date / New Time: To manually input changes to current date and time values.
Adjust for daylight savings time: Toggle between YES and NO to reflect whether your country or
state follows the daylight savings time procedure.
•
Get Time From SNTP Server: Indicates whether UST-IP time/date should be automatically
synchronized with the time/date of an external SNTP server.
-
-
-
Primary Server IP Address: IP address of first SNTP server to attempt time
synchronization.
Secondary Server IP Address: IP address of second SNTP server to query, if primary server
is unavailable.
User standard UDP port 123: Allows user to modify UDP port used for SNTP time
synchronization. Consult your SNTP server administrator to determine if this value should be
adjusted.
•
Time Zone: Select the time zone in which your UST-IP unit is physically located.
Press <Ctrl+S> to save changes or <Esc> to cancel changes, and return to the Configuration Menu. Saved
Radius Configuration changes will not take effect until UST-IP is restarted.
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UST-IP USER MANUAL
Access Control List
Set UST-IP accessibility in the Access Control List (ACL) to allow or deny specific IP Addresses, or
ranges of IP Addresses, from connecting to the UST-IP unit.
If entering a range of IP Addresses, type the starting and the ending IP Address values in the Start and End
columns; use the TAB key to navigate through the fields. Use the and ꢁ keys to select Allow or Deny
for each line item.
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CHAPTER 4: ADMINISTRATIVE FUNCTIONS
39
Remote Syslog
Use the Remote Syslog Configuration screen to allow remote users to save the server logs. Use the and
ꢁ keys to select Yes or No.
If you select Yes, type the IP Adress to which you want to save the syslog in the Remote Syslog Server IP
field, specify the information to save in Syslog Priority Threshold (for example, Notices, Debugs,
Emergency messages, etc.), and select the category of data in the Syslog Category field. Press the TAB
key to advance through these fields, and use the and ꢁ keys to make selections.
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UST-IP USER MANUAL
View UST-IP Status
The UST-IP Event Log screen shows a log file containing information about UST-IP log in and connection
activities. This Event Log stores UST-IP events, such as user login or logout, bad login attempts, Admin
login, and logout at the UST-IP Admin console, Admin changes to the system configuration, Admin user
profile additions, changes, or deletions, modem activity, system startup and shutdown, and all errors that
occur, with the date and time of each event. Please see Appendix D: Troubleshooting for a listing of error
codes with their meaning and suggested solution. Up to 2,048 events can be stored in one log file.
UST-IP also auto-recovers from fatal errors. If a fatal error occurs, it is recorded and UST-IP automatically
reboots. If a non-fatal error occurs, it is recorded and UST-IP waits until all users are logged off the system,
and then it reboots to make sure the previous non-fatal error does not escalate to a fatal error.
Restart or Shutdown the UST-IP
Offers options to Restart <R>, Shutdown <S>, or Cancel <Esc> the restart or shutdown command. <R>
Restarts the UST-IP unit and brings the UST-IP Admin Console back to the UST-IP Initialization screen.
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CHAPTER 4: ADMINISTRATIVE FUNCTIONS
41
Diagnostics
While navigating the Main Menu of the Administrative Console, pressing <D> and <Enter> will invoke
the UST-IP Diagnostic functions.
These functions are meant to enable Raritan Technical Support to assist you in the case of a problem with
your UST-IP unit. Do not invoke these functions unless you are fully aware of their meanings and intended
use. Please contact Raritan Technical Support should you require more information.
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UST-IP USER MANUAL
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APPENDIX A: SPECIFICATIONS
43
Appendix A: Specifications
ITEM
DIMENSIONS
(WXDXH)
WEIGHT
POWER
UST-IP1
1U 19” Rackmount Case:
8.05 lbs.
(3.65 kg)
115V/230V
50/60 Hz
0.3A
17.2” (W) x 11.46” (D) x 1.72” (H)
440mm (W) x 291mm (D) x 44 mm (H)
UST-IP2
1U 19” Rackmount Case:
8.16 lbs.
(3.7 kg)
115V/230V
50/60 Hz
0.6A
17.2” (W) x 11.46” (D) x 1.72” (H)
440mm (W) x 291mm (D) x 44 mm (H)
Remote Connection
Network:
10BASE-T, 100BASE-TX Ethernet
Modem:
Dedicated Modem Port
TCP/IP, UDP, SNMP
Protocols:
Raritan Remote Client (RRC) Software
Operating System Requirements: Windows XP / NT / ME / 2000
KVM Input
Supported Resolutions:
Text Modes
1024x768 @ 60Hz
1024x768 @ 70Hz
1024x768 @ 75Hz
1024x768 @ 85Hz
1152x864 @ 60Hz
1152x864 @ 75Hz
1280x1024 @ 60Hz
640x480 @ 60Hz
640x480 @ 72Hz
640x480 @ 75Hz
640x480 @ 85Hz
800x600 @ 56Hz
800x600 @ 60Hz
800x600 @ 72Hz
800x600 @ 75Hz
800x600 @ 85Hz
Cable Specifications
Category 5e UTP cable to connect to network.
Paragon download cable to connect from Admin Port to local PC port.
KVM Switch Specifications
Supports KVM switches utilizing an On-Screen User Interface, including Raritan’s Paragon, Z-Series,
MasterConsole MX4, and MasterConsole II product lines.
Output Specifications
Local Access Console:
PS/2 Keyboard, PS/2 Mouse, HD15 Video
Local Admin Port:
DB9F
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APPENDIX B: SNMP FEATURES
45
Appendix B: SNMP Features
For convenient monitoring with standard network management systems such as HP OpenView or IBM
Tivoli software solutions, UST-IP features an SNMP agent with standard MIB2 support.
UST-IP responds to SNMP GET requests with standard MIB2 variables, although for security reasons only
a subset of the variables are provided.
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UST-IP USER MANUAL
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APPENDIX C: FREQUENTLY ASKED QUESTIONS
47
Appendix C: Frequently Asked Questions
QUESTION:
ANSWER:
What is UST-IP?
UST-IP is the easiest, fastest, most reliable way to remotely access and
manage multiple servers connected to a Paragon II - no matter where you
are or where your servers are located.
How does UST-IP work?
UST-IP connects to the Cat5 Paragon switch. Using Raritan’s powerful
frame-grabber and compression technology, it captures, digitizes, and
compresses the video signal before transmitting to a remote PC.
What level of control does The remote user has direct access and total control of target servers for
a UST-IP remote user maintenance, administration, and troubleshooting, from running GUI
have over attached Target applications to BIOS-level troubleshooting, and even rebooting.
Servers?
Remote Access Software
has been available for a
long time. What makes
UST-IP different?
With UST-IP, the UST-IP software runs only on the UST-IP unit itself, not
on each individual Target Server. Traditional Remote Access Software
solutions require software to be loaded and running on each Target Server,
which must offer a supporting Operating System. This can create
compatibility, performance, and reliability issues on mission critical Target
Servers.
What remote access
connection methods can
UST-IP accommodate?
UST-IP provides network administrators with a choice of remote access via
Internet, LAN/WAN, or dial-up modem. That means servers can be
accessed both in and out of band, so remote access to mission-critical target
servers is always available - even if the network is down.
What types of computers
can UST-IP remotely
control?
UST-IP works independently of a Target Server’s hardware, operating
system, or application software, accessing a Target Server’s main
input/output devices - keyboard, video, and mouse. Consequently, any
hardware that supports standard PC keyboard interfaces, standard PC
mouse interfaces, and standard PC video (VGA) can be used with UST-IP.
Is special software
required for the Remote
PC?
Each UST-IP ships with one copy of UST-IP Control software (TRC). This
remote access software runs on any Remote PC with a Windows 98+
operating systems and communicates over Internet, LAN/WAN, or dial-up
modem with UST-IP software on the UST-IP unit. With TRC installed, the
Remote PC is like any other user console in your KVM configuration, but it
can be located anywhere - around the corner, or around the world.
Which Raritan KVM
Switches will work with
UST-IP?
Currently, UST-IP is supported with the Paragon II line of switches.
Can I continue to access
my KVM configuration
locally?
Yes. UST-IP features a special Direct Analog User port for direct access to
the KVM configuration. This pass through port provides an additional local
access point, which is especially important for single user switches or for
providing critical access to servers if the network is down.
Does UST-IP support
LDAP/RADIUS?
No; it must be part of a Paragon/CommandCenter integration. UST-IP
requires the Paragon username and password.
Is UST-IP easy to install? UST-IP is very easy to install. Just connect it to a user port on an existing
KVM configuration and assign an IP address and/or telephone number for
modem access.
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UST-IP USER MANUAL
QUESTION:
ANSWER:
How Is UST-IP
administration carried
out?
Administrators access UST-IP through a connected UST-IP Admin
Console. simple keyboard driven interface of menus offers
A
straightforward access to UST-IP setup and control. User profiles, security
settings, configuration and diagnostics are just a few of the options
available. The UST-IP Admin Console can be removed from the server
room once initial UST-IP setup is complete, after which all configuration
may be performed remotely via web browser.
Are there security features Yes. UST-IP provides many layers of security. UST-IP can be configured
to protect my Target
Servers from an
unauthorized remote
connection?
to provide high-level connection authentication and video data transfer
security during a remote session. User names, passwords, private-keys, and
Secure Socket Layer (SSL) 128-bit encryption are all available. UST-IP can
also function as a RADIUS client. In addition, all Raritan KVM Switches
that feature an On-Screen User Interface (OSUI) come with a complete
security scheme, requiring user name and password access to Servers as
designated by the network administrator.
Is there a double login
using UST-IP?
No, only single login. A double login exists if you use IP-Reach with
Paragon.
Remote access can be obtained via a web browser to the UST-IP1’s IP
address.
Is there Web-Based
Access?
ꢀ
Connection from any Windows-based PC - Windows NT, 2000, or
XP
ꢀ
Microsoft Internet Explorer 5.5 and 6.0+, Mozilla up to 1.5, and
Netscape up to 7.1
USTIP1 – the local and remote user share 1 path
USTIP2 – the 1st path is shared with local and remote users, the 2nd path is
dedicated for remote users
How does UST-IP handle
a local and remote user
when trying to access
USTIP?
USTIP1 operates under three working modes where the user is able to
assign priority to either the local, remote user or provide a “first come first
serve basis” via the admin console for the Local port or the Remote port.
Can I customize UST-IP
to enhance performance
relative to my specific
KVM configuration?
Yes. A variety of fine-tuning procedures are available. Automatic Color
calibration, KVM On-Screen Display tuning, and Target Mouse Pointer
adjustments all serve to enhance UST-IP performance.
Can I customize UST-IP
to enhance performance
with regard to different
remote access methods
and situations?
Yes. UST-IP offers a variety of performance enhancements to optimize a
chosen connection method. Color Depth, Progressive Update, and Internet
Flow Control are just a few of the adjustment options available to speed
response time. Color Depth, for example, can be adjusted all the way down
to black and white to decrease the data load during an emergency midnight
modem connection to mission-critical servers over low-bandwidth.
Can I use UST-IP in a
VPN?
Yes. UST-IP fits into most any network configuration utilizing standard
TCP/IP. The network administrator simply adds UST-IP as a node on the
network via the UST-IP Admin Console.
What is the slowest
connection UST-IP can
handle?
UST-IP offers scalable performance based on bandwidth available, down to
20kbps.
Can I perform a Dial-up
modem connection to
UST-IP over a PBX line?
No. Modems require an analog telephone line.
Can I use UST-IP within
my local network?
UST-IP can be used in any computer network that supports TCP/IP.
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APPENDIX C: FREQUENTLY ASKED QUESTIONS
49
QUESTION:
ANSWER:
When does UST-IP use
TCP? UDP?
Both TCP and UDP are used by UST-IP. However, TCP is essential,
whereas UDP is optional.
UDP is used only for one UST-IP feature, automatic detection (“browse”)
of UST-IP units in a subnet (see Chapter 3: Raritan Remote Client, RRC
Navigator).
If you do not employ the browse feature (and by extension, are not using
DHCP), then UST-IP will only communicate using TCP.
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APPENDIX D: TROUBLESHOOTING
51
Appendix D: Troubleshooting
Problems and Suggested Solutions
REMOTE CONNECTION
PROBLEMS
SOLUTION
I cannot connect to UST-IP
via dial up modem.
Ensure that you have specified the modem device for your Remote PC in
the Add Connection Window (Dial-up type connection) modem field.
Although concurrent connections may be enabled (either globally or
individually), the modem in UST-IP will only accommodate one remote
connection at a time – ensure that someone else is not already connected
via modem.
Ensure that your user profile has modem access enabled and that UST-IP
is configured to enable a modem interface on the Network Configuration
Screen.
Ensure that the communication port chosen by the network administrator
on the Network Configuration screen matches the port set in your
connection profile.
I cannot connect to UST-IP
via LAN/WAN or Internet.
Re-check the IP settings for UST-IP from the UST-IP Admin Console or
remote Admin Console window.
Accessing the Network
Configuration screen, ensure that the IP addresses set for “IP Address,
Subnet Mask, and Default Gateway” are still set correctly, per your
Network Administrator’s instructions.
Ensure that your user profile has network access enabled and that UST-IP
is configured to enable a network interface.
Ensure that the communication port chosen by the network administrator
on the Network Configuration screen matches the port set in your
connection profile.
Ensure that the network configuration is correct by sending a PING from
the Remote PC to UST-IP.
I cannot connect to UST-IP
via Web Browser.
Re-check the IP settings for UST-IP from the UST-IP Admin Console or
remote Admin Console window.
Accessing the Network
Configuration screen, ensure that the IP addresses set for “IP Address,
Subnet Mask, and Default Gateway” are still set correctly, per your
Network Administrator’s instructions.
Ensure that your user profile has Web Browser access enabled and that
UST-IP is configured to enable Web Browser.
I cannot connect to UST-IP
and seem to be stuck at the
Login window.
Ensure that you are using a valid and correct user name and password.
Ensure that you are typing user name and password in the exact upper
and lowercase combinations in which they were created. Drag the Login
window to the side and view Connection Status window behind it. The
Connection Status window will show details on your connection
attempts, and may offer specifics on the problem.
DIRECT ANALOG USER
CONSOLE PROBLEMS
SOLUTION
The Direct Analog User Make sure the KVM switch is functioning properly. Make sure that UST-
Console does not function.
IP is turned on. UST-IP must be powered on for the Direct Analog User
Console to function. The cable located inside UST-IP that connect the
Direct Analog User Console port(s) may have disconnected – Contact
Raritan Technical Support for assistance.
I cannot seem to gain steady Keyboard/mouse control of a Target Server from a Direct Analog User
keyboard/mouse control of Console is shared on a first active keyboard/mouse input basis with any
the active Target Server remote users who may be currently connected. Ensure that no remote
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UST-IP USER MANUAL
DIRECT ANALOG USER
CONSOLE PROBLEMS
SOLUTION
from a Direct Analog User users are currently attempting to control the active Target Server.
Console.
I cannot view the Target Ensure that you are looking at the Direct Analog User Console connected
Server that I am looking for to the correct User Port. Remember, Direct Analog User Consoles can be
from a Direct Analog User attached to User Ports 1 through 4. Each User Console will view the path
Console.
of the matching KVM Port. For example, the User Console attached to
User Port 1 will view the KVM path attached to KVM Port 1. Similarly,
the User Console attached to User Port 2 will view the KVM path
attached to KVM Port 2, and so on.
KEYBOARD PROBLEMS
SOLUTION
UST-IP is not accepting The UST-IP window of TRC must be the active window for proper
keyboard commands from keyboard control. Ensure the window in which you are typing is active.
the Remote PC.
Try clearing the keyboard signals to ensure that the release or breakcode
signal has been received − alternately press the <Ctrl>, <Shift> and
<Tab> keys rapidly a few times on your keyboard. Ensure the remote
user
has
keyboard
and
mouse
privileges.
Exit the UST-IP software and then restart it again.
I pressed the Caps Lock key This is normal. Use the indicators on the Status Bar to determine CAPS
on my Remote PC. The key status for the Target Server. If a local user at the Direct Analog User
CAPS indicator on the Console’s keyboard has changed a Lock key status (Caps-Lock, Num-
UST-IP
Status
Bar Lock, or Scroll-Lock) on the Target Server, then server status may not
appeared, but the Caps match the state of the Remote PC’s keyboard.
Lock indicator light is not
lit on my Remote PC
keyboard.
The Keyboard is not Reset the keyboard chips within UST-IP by recycling power to it. Make
functioning and the green sure you power down both UST-IP and all attached KVM switches at the
LED on the back of UST-IP same time. Otherwise the KVM chips in UST-IP will draw power from
for at least one of the KVM the KVM switches and fail to reset.
ports is not blinking, but
rather constantly lit.
I am accessing UST-IP via Click the window title bar under the UST-IP toolbar to activate the
the Web Browser and the viewing window. If the viewing window is not the active window, the
keyboard does not function. keyboard will not function.
I type, but nothing happens.
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APPENDIX D: TROUBLESHOOTING
53
KVM ON-SCREEN USER INTERFACE
(OSUI) PROBLEMS
SOLUTION
Clicking on the Enter On-Screen UST-IP may not be set to the correct KVM switch Hotkey
Menu button does not bring up the activator. The default Hotkey setting is <Scroll Lock> or
connected KVM switch’s On-Screen Scroll Lock+Scroll Lock in the UST-IP Options window.
User Interface (OSUI). Nothing Make sure that the Hotkey set in the Options window is the
happens.
same Hotkey that commands the OSUI of the base KVM
switch attached to UST-IP. On the UST-IP window’s menu,
select Tools > Options. The Options window will appear.
Select the appropriate Hotkey, which activates the connected
KVM switch’s OSUI. Scroll Lock+Scroll Lock = <Scroll
Lock>, Num Lock+Num Lock = <Num Lock>, and Caps
Lock+Caps Lock = <Caps Lock>. Click [OK] to continue.
A KVM switch is connected to my At the Remote PC user console, exit the OSUI for the Remote
Remote PC. Entering <ScrollLock> PC’s KVM switch by pressing the <Esc> key once. Wait a few
<ScrollLock> (or any other designated seconds and the OSUI for the Remote PC’s KVM switch will
KVM switch OSUI Hotkey) from the disappear. To avoid this problem either reset the Remote PC’s
Remote PC’s keyboard activates two attached KVM switch to a Hotkey that differs from the Hotkey
OSUIs – one for the KVM switch for the base KVM switch attached to UST-IP. Or use only
attached to my Remote PC and one for UST-IP commands to activate the OSUI for the base KVM
the base KVM switch attached to switch attached to UST-IP – press the Enter On-Screen Menu
UST-IP.
button.
Log out of KVM on disconnect is set Make sure that the Hotkey set in the Options window is the
to YES in the Security Configuration same Hotkey that commands the OSUI of the base KVM
screen, but UST-IP is not logging out switch attached to UST-IP.
of the KVM upon remote user
disconnection.
SOLUTIONS
MOUSE PROBLEMS
Target Server Mouse Pointer tracks When working from a Remote PC, a slight delay between the
too slowly after UST-IP Mouse larger UST-IP Mouse Pointer and the smaller Target Server
Pointer.
Mouse Pointer is normal due to uncontrollable lags in the
speed of the remote connection – Internet, direct dial modem,
or network. With each new video image viewed, UST-IP
automatically re-syncs and aligns the mouse pointers. Wait a
few seconds after switching to each new video image for
automatic re-calibration to take place and the two mouse
pointers will line up with each other. If you do not wish to wait
for this auto calibration, or you find the two mouse pointers out
of sync at any time; click Synchronize Mouse, or
simultaneously press the keys <Ctrl-Alt-S>. This will
manually re-align the two pointers.
Immediately after switching to a new
Target Server channel the mouse stops
and/or is out of sync.
Adjust the motion of the Target Server Mouse Pointer. For
Windows 2000 based Target Servers, set the mouse motion
speed on each Target Server to the middle speed setting
between slow and fast and the mouse motion acceleration
speed on each Target Server to <off> or <none>. For
Windows ’95, ’98, and NT based Target Servers, set the mouse
motion speed on each Target Server to the slowest setting.
Color Settings are not optimally calibrated. Run the Automatic
Color Calibration Routine in Chapter 3: Raritan Remote
Client, Color Calibration.
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54
UST-IP USER MANUAL
SOLUTIONS
MOUSE PROBLEMS
Click Synchronize Mouse, or press <Ctrl-Alt-S>.
The larger UST-IP Mouse Pointer
does not track or is not in sync (not
aligned) with the smaller Target
Server Mouse Pointer.
Ensure each Target Server uses a standard Windows mouse
driver.
For Windows 2000 based Target Servers, set the mouse motion
speed on each Target Server to the middle speed setting
between Slow and Fast and the mouse motion acceleration
speed on each Target Server to
<None>. For
Windows ’95, ’98, and NT based Target Servers, set mouse
motion speed on each Target Server to slowest setting possible.
Click Auto-sense Video or simultaneously press <Ctrl-Alt-A>.
UST-IP is not accepting my mouse.
UST-IP will not support a serial type mouse or non-standard
mouse drivers. It does support a PS/2 style mouse and standard
Windows mouse drivers. Other mouse drivers may function
with UST-IP, but will require extensive changes to the mouse
settings until a functioning mix of motion settings is found. If
you must use a mouse driver on a Target Server that is not
currently supported by UST-IP, try setting the mouse
acceleration to <none> and the mouse speed to <slow>.
UST-IP Mouse Pointer and the Windows NT Administration or Log On screens may revert to
Target Server Mouse Pointer do not default mouse pointer motion/acceleration speeds. As a result,
sync up in certain Windows NT mouse sync may not be optimal at these screens. If you are
Administration screens, like the NT comfortable adjusting the registry on the Windows NT Target
log on screen.
Server, you can obtain better UST-IP mouse sync at NT
Administration screens by entering the Target Server’s registry
editor and changing the following settings: default user mouse
motion speed = 0; mouse threshold 1 = 0; mouse threshold 2 =
0.
TARGET SERVER PROBLEMS
SOLUTION
When I reboot a Target Server through To access a Target Server’s BIOS first temporarily de-select
UST-IP, from a Remote PC, I cannot the Sense video mode changes automatically checkbox in the
access the Target Server’s BIOS. It Video Settings window, accessed with Video Settings on the
seems UST-IP is not accepting the UST-IP toolbar. Video auto-sensing slows remote viewing of
BIOS entry command keystroke.
the reboot process and makes it difficult to send BIOS access
keystrokes to the Target Server from a Remote PC, because
auto-sensing tells UST-IP to work constantly to keep up with
the Target Server’s feverishly changing video screens during
reboot. De-selecting the auto-sense checkbox frees UST-IP to
accept and convey BIOS access keystrokes. It also aides in the
quick interpretation of rapidly changing video screens. Be sure
to re-select the checkbox when finished with BIOS access.
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APPENDIX D: TROUBLESHOOTING
55
UST-IP PROBLEMS
SOLUTION
There is no control and no frame An internal serial data cable, which connects the frame grabber
grabbing activity occurring. UST-IP card to the motherboard of UST-IP, may have become
seems to have locked-up.
disconnected. Contact Raritan Technical Support for
assistance.
I cannot power down UST-IP.
The main power switch for UST-IP is on the back of the unit.
To turn off UST-IP hold the power key down for a few
seconds. To turn UST-IP back on, press the power button
again.
After loss of power UST-IP does not Enter the BIOS of UST-IP and ensure that the “Power Lost
automatically power-ON again when Resume State” is set to “Last State.” UST-IP will then turn
power is regained.
ON when power is applied only if it was already ON when
power was lost.
VIDEO PROBLEMS
SOLUTION
After switching to
a
different Click Auto-sense Video or simultaneously press the keys <Ctrl-
Target Server channel the video is Alt-A>. UST-IP will adjust the video settings. If the video does
not clear. Sometimes there is a not become clear, additional manual video setting adjustments
black edge at the boundary of the may be necessary. Contact Raritan Technical Support to discuss
Target Server’s screen.
changes to the Video Settings window.
Ensure all Target Servers have standard blanking times.
Horizontal and vertical blanking times should closely approximate
VESA standard values.
When viewing a Target Server The Color Settings on the Video Settings tab in the Video window
remotely, the video image is filled are not set correctly. Attempt manual adjustment until the color
with moving block of incorrect blocking ceases or run the Automatic Color Calibration Routine
color that seem to track next to the (see Chapter 3: Raritan Remote Client, Color Calibration).
movement of the mouse pointer.
The screen is filled with small Click Refresh Screen on the UST-IP toolbar or simultaneously
visual errors, or grains of missing press the keys <Ctrl-Alt-R>.
color, which need to be cleaned up.
The video seems to be stuck in Pressing Auto-sense Video while auto sensing is occurring will
Auto Sense mode and the auto stop the auto sense process. Check your Target Server resolution
sensing message in the middle of to ensure UST-IP supports it.
the screen keeps counting higher
and higher.
WEB BROWSER PROBLEMS
SOLUTION
I cannot connect to UST-IP via Re-check the IP settings for UST-IP from the UST-IP Admin
Web Browser.
Console or remote Admin Console window. Accessing the
Network Configuration screen, ensure that the IP addresses set
for “IP Address, Subnet Mask, and Default Gateway” are still set
correctly, per your Network Administrator’s instructions.
Ensure that your user profile has Web Browser access enabled and
that UST-IP is configured to enable Web Browser.
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56
UST-IP USER MANUAL
Event Log File and On-Screen Error Codes
UST-IP will display or log an error code in the UST-IP Event Log Screen in the event of a problem
occurring. Error codes are eight-digit hexadecimal numbers, containing two parts: the first four denote error
type; and the second four digits denote a location code.
These last four digits of the UST-IP error code are the most useful in determining what has caused a system
failure. Below is a list of location codes (the last four digits of an error code), and their meanings.
ERROR CODE
MEANING
RECOMMENDATION
(LAST 4 DIGITS)
0001 – 0003
Memory allocation error
Reboot UST-IP. Make sure the BIOS memory test
recognizes at least 64MB of RAM. If the problem
persists, restore the software and file system from the
Recovery CD-ROM.
0004
Could
not
read
the Reenter the configuration information and reboot. If
configuration file on startup. the problem continues, restore the software and file
The file may be corrupt, the system from the Recovery CD-ROM.
file
system
may
be
damaged, or the config file
might be from an older
version of UST-IP.
0005
The config file was missing. Reenter the configuration information and reboot. If
This may be the first time the problem continues, restore the software and file
you have started UST-IP or system from the Recovery CD-ROM.
the file system has become
corrupt.
0006
The config file could not be Retry, but if the problem persists, restore the
saved. The file system may software and file system from the Recovery CD-
be corrupt or the hard drive ROM.
may not be responding.
0007 – 0008
Delete
Memory allocation error.
Reboot UST-IP. Make sure the BIOS memory test
recognizes at least 64MB of RAM. If the problem
persists, restore the software and file system from the
Recovery CD-ROM.
Memory allocation error.
Reboot UST-IP. Make sure the BIOS memory test
recognizes at least 64MB of RAM. If the problem
persists, restore the software and file system from the
recovery CD-ROM.
0009
Could not find the frame Power off the system and make sure the frame
grabber card.
grabber card is inserted firmly. If the problem
persists, there may be a problem with your UST-IP
hardware.
000A
Frame grabber card is not Power off the system and make sure the frame
responding correctly.
grabber card is inserted firmly. If the problem
persists, there may be a problem with your UST-IP
hardware.
000B
Memory allocation error.
Reboot UST-IP. Make sure the BIOS memory test
recognizes at least 64MB of RAM. If the problem
persists, restore the software and file system from the
Recovery CD-ROM.
000C – 000F
Memory allocation error.
Reboot UST-IP. Make sure the BIOS memory test
recognizes at least 64MB of RAM. If the problem
persists, restore the software and file system from the
Recovery CD-ROM.
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APPENDIX D: TROUBLESHOOTING
57
ERROR CODE
MEANING
RECOMMENDATION
(LAST 4 DIGITS)
0011
The Ethernet controller There is a problem with the UST-IP hardware.
could not be found.
0012
The modem could not be Power off the system and make sure the frame
found.
grabber card is inserted firmly. If the problem
persists, there may be a problem with your UST-IP
hardware.
0013
Memory allocation error.
Reboot UST-IP. Make sure the BIOS memory test
recognizes at least 64MB of RAM. If the problem
persists, restore the software and file system from the
Recovery CD-ROM.
0014
0015
There is a problem with the Check the IP address configuration and reboot.
IP address.
The DHCP server did not Make sure your DHCP server is operating correctly
respond. UST-IP could not and then reboot UST-IP.
acquire an IP address.
0016 – 0019
001A
There is a problem with one Restore the software and file system from the
of the UST-IP startup files.
Recovery CD-ROM.
Error occurred while Reboot UST-IP. Make sure the BIOS memory test
initializing the UDP socket. recognizes at least 64MB of RAM. If the problem
persists, restore the software and file system from the
Recovery CD-ROM.
001B
Error
occurred
while Reboot UST-IP. Make sure the BIOS memory test
initializing the TCP write recognizes at least 64MB of RAM. If the problem
socket.
Error
persists, restore the software and file system from the
Recovery CD-ROM.
001C
occurred
while Reboot UST-IP. Make sure the BIOS memory test
initializing the TCP read recognizes at least 64MB of RAM. If the problem
socket.
persists, restore the software and file system from the
Recovery CD-ROM.
001D – 001E
001F
Resource allocation error.
Reboot UST-IP. Make sure the BIOS memory test
recognizes at least 64MB of RAM. If the problem
persists, restore the software and file system from the
Recovery CD-ROM.
Could not listen to the TCP Reboot UST-IP. Make sure the BIOS memory test
write socket.
recognizes at least 64MB of RAM. If the problem
persists, restore the software and file system from the
Recovery CD-ROM.
0020
Could not listen to the TCP Reboot UST-IP. Make sure the BIOS memory test
read socket.
recognizes at least 64MB of RAM. If the problem
persists, restore the software and file system from the
Recovery CD-ROM.
0021
TCP listen process failed.
Reboot UST-IP. Make sure the BIOS memory test
recognizes at least 64MB of RAM. If the problem
persists, restore the software and file system from the
Recovery CD-ROM.
0022
UDP listen process failed.
SSL write failed.
Reboot UST-IP. Make sure the BIOS memory test
recognizes at least 64MB of RAM. If the problem
persists, restore the software and file system from the
Recovery CD-ROM.
0023
Reboot UST-IP. Make sure the BIOS memory test
recognizes at least 64MB of RAM. If the problem
persists, restore the software and file system from the
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58
UST-IP USER MANUAL
RECOMMENDATION
ERROR CODE
MEANING
(LAST 4 DIGITS)
Recovery CD-ROM.
0024
SSL read failed.
Reboot UST-IP. Make sure the BIOS memory test
recognizes at least 64MB of RAM. If the problem
persists, restore the software and file system from the
Recovery CD-ROM.
0025
Memory allocation error.
Resource allocation error.
Resource allocation error.
Resource allocation error.
Resource allocation error.
Resource allocation error.
Reboot UST-IP. Make sure the BIOS memory test
recognizes at least 64MB of RAM. If the problem
persists, restore the software and file system from the
Recovery CD-ROM.
0026 – 0029
002A – 002F
0030-0039
003A – 003F
0040
Reboot UST-IP. Make sure the BIOS memory test
recognizes at least 64MB of RAM. If the problem
persists, restore the software and file system from the
Recovery CD-ROM.
Reboot UST-IP. Make sure the BIOS memory test
recognizes at least 64MB of RAM. If the problem
persists, restore the software and file system from the
Recovery CD-ROM.
Reboot UST-IP. Make sure the BIOS memory test
recognizes at least 64MB of RAM. If the problem
persists, restore the software and file system from the
Recovery CD-ROM.
Reboot UST-IP. Make sure the BIOS memory test
recognizes at least 64MB of RAM. If the problem
persists, restore the software and file system from the
Recovery CD-ROM.
Reboot UST-IP. Make sure the BIOS memory test
recognizes at least 64MB of RAM. If the problem
persists, restore the software and file system from the
Recovery CD-ROM.
255-31-0006
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