SpectraLink 8000 SVP Server
SVP100, SVP020, SVP010
Administration Guide
for Mitel and Cisco
July 2008 Edition
1725-36031-001
Version H
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About This Guide
This document explains how to configure and maintain one or more
SpectraLink 8000 SVP Servers (models SVP100, SVP020, SVP010)
within IP telephony environments.
Polycom Model Numbers
This document covers the following registered model number:
SVP100
Related Documents
SpectraLink e340/h340/i640 Wireless Telephone Configuration and
Administration Guide with Cisco CallManager/CallManager Express
(72-1082-02)
SpectraLink e340/h340/i640 Wireless Telephone Configuration and
Administration Guide with Mitel Networks 3300 and SX-200 ICP
(72-1084-02)
Available at
Polycom WLAN Compatibility Table (1725-36040-001)
Access Point Configuration Guide (1725-36xxx-001 where xxx indicates a
number corresponding to the type of access point)
Available at
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SpectraLink 8000 SVP Server: Administration Guide for Mitel and Cisco
Deploying Enterprise-Grade Wi-Fi Telephony
Available at
Best Practices Guide for Deploying SpectraLink 8020/8030 Wireless
Telephones
Available at
Customer Support
Polycom wants you to have a successful installation. If you have
questions please contact the Customer Support Hotline at
(800) 775-5330. The hotline is open Monday through Friday,
6 a.m. to 6 p.m. Mountain time.
For Technical Support: [email protected]
For Knowledge Base:
Icons and Conventions
This manual uses the following icons and conventions.
Caution! Follow these instructions carefully to avoid danger.
Note these instructions carefully.
Label
This typeface indicates a key, label, or button on SpectraLink
hardware.
4
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Contents
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SpectraLink 8000 SVP Server: Administration Guide for Mitel and Cisco
Error Status ........................................................................................42
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Contents
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1
SpectraLink 8000 SVP Server
Overview
The SpectraLink 8000 SVP Server is an Ethernet LAN device that
works with access points (APs) to provide QoS on the wireless LAN.
Voice packets to and from the SpectraLink 8000 Wireless Telephones
are intercepted by the SVP Server and encapsulated for prioritization
as they are routed to and from an IP telephony server.
SpectraLink Voice Priority (SVP) and
Quality of Service
SpectraLink Voice Priority (SVP) is the SpectraLink quality of service
(QoS) mechanism that is implemented in the wireless telephone and
AP to enhance voice quality over the wireless network. SVP gives
preference to voice packets over data packets on the wireless medium,
increasing the probability that all voice packets are transmitted
efficiently and with minimum delay. SVP is fully compatible with
IEEE 802.11b standards.
SpectraLink 8000 Wireless Telephones support basic WMM (Wi-Fi
Multimedia) if also supported by the AP as part of the 802.11e
protocol. If the AP supports WMM, the wireless telephone
automatically discovers and uses it. WMM does not replace the SVP
Server.
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SpectraLink 8000 SVP Server: Administration Guide for Mitel and Cisco
SVP Server Models
The SVP Server is available in three models. Which model is selected
for your facility depends on current and expected capacity. All SVP
Servers within a subnet must be the same model type.
•
•
•
SVP100: Serves 80 calls simultaneously.
SVP020: Serves 20 powered-on handsets.
SVP010: Serves 10 powered-on handsets.
See the following capacity tables for multiple SVP Server system
capacities.
All SVP Server models are installed, configured and administered
according to the instructions in this document. The model information
is available on the Software Version screen. See Chapter 6
Troubleshooting via System Status Menu, section Software Version.
The Timing Function
SVP Servers provide the connection or "gateway" to the IP PBX for the
wireless telephones and the "timing" function for active calls. This
"gateway" function is distributed across the SVP Servers.
The number of active SVP Servers is determined dynamically.
Whenever SVP Servers are added to or removed from the system, the
distribution of the "timing" function for active calls is affected.
Multiple SVP Servers/Master SVP Server
Multiple SVP Server environments are those which have more than
one SVP Server. Up to four SVP010 models or up to two SVP020
models may be installed in any one subnet. Up to 16 models of
SVP100 Servers may be installed in any one subnet. All SVP Servers
must be in the same subnet.
In a system comprised of multiple SVP Servers, a master SVP Server
must be identified. The master SVP Server must have a static IP
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SpectraLink 8000 SVP Server Overview
address. The wireless telephones and the other SVP Servers locate the
master by using a static IP address, DHCP, or DNS.
The master SVP Server performs important coordinating functions.
The loss of a non-master SVP Server does not significantly affect the
operation of the remaining SVP Servers but results in the re boot of all
handsets. However, the loss of the master SVP Server results in a loss
of all communication between all of the SVP Servers. This also means
that the loss of the master SVP results in the loss of all active calls and
wireless telephones cannot check in until communication with the
master is reestablished.
Multiple SVP Server Capacities
The system capacity of each SVP Server model is shown in the tables
below. Note that SVP Server models may not be combined within one
subnet.
SpectraLink SVP010 and SVP020 Server capacity
The system capacity of the SVP010 and SVP020 is measured by
number of powered-on handsets. If this number exceeds the
maximum, the handset that cannot be served will display an error
and will not connect to the SVP Server. Other handsets will not be
affected.
Number of
Number of handsets
SVP Servers
SVP010
SVP020
20
1
2
3
4
10
20
30
40
40
N/A
N/A
SpectraLink SVP100 Server Capacity
The capacity of the SVP100 Server is determined by active calls. The
table below shows the capacity of an IP gateway in a multiple-SVP
Server environment. The table shows the total possible calls at 100%
active calls. However, since it is unlikely that all handsets will be in
use at the same time, the table then analyzes the number of handsets
that could be installed in any given system where 10%, 15%, or 20% of
the handsets are in active calls at any one time. The calculations are
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SpectraLink 8000 SVP Server: Administration Guide for Mitel and Cisco
1
not linear due to the Erlang calculation for telephony traffic. The
possible installed handsets figures are approximate and meant as a
guideline and not as an absolute recommendation for any facility.
Possible installed handsets
Number of
calls
possible
per Server
Total possible
installed handsets
@ 100% in
Number of
SVP
Servers
Erlang
@ 10% in
@ 15% in
@ 20% in
active calls
active calls active calls
active calls
1
2
80
64
60
58
57
56
56
55
55
55
55
54
54
54
54
54
80
65
500
433
325
555
128
180
232
285
336
392
440
495
550
605
648
702
756
810
864
111
160
211
262
312
367
415
469
524
578
621
674
728
782
836
1000
1500
2000
2500
3000
3500
4000
4500
5000
5500
6000
6500
7000
7500
8000
740
3
1067
1407
1747
2080
2447
2767
3127
3493
3853
4140
4493
4853
5213
5573
800
4
1055
1310
1560
1835
2075
2345
2620
2890
3105
3370
3640
3910
4180
5
6
7
8
9
10
11
12
13
14
15
16
1 An Erlang is a unit of telecommunications traffic measurement. Strictly speaking, an Erlang represents the
continuous use of one voice path. In practice, it is used to describe the total traffic volume of one hour.
Erlang traffic measurements are made in order to help telecommunications network designers understand traffic
patterns within their voice networks. This is essential if they are to successfully design their network topology and
establish the necessary trunk group sizes.
Erlang traffic measurements or estimates can be used to work out how many lines are required between a telephone
system and a central office (PSTN exchange lines), or between multiple network locations.
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SpectraLink 8000 SVP Server Overview
Notes on System Configuration
In an IP system using subnets to differentiate telephony areas, each
subnet must have its own APs. Each subnet may require an SVP
Server to maintain voice quality, but this depends on traffic volume
and router capacity.
Multiple SVP Server environments are those which have more than
one SVP Server. A master SVP Server must be identified in a
multiple-SVP Server environment.
SVP Server models may not be combined within one subnet. More
than one SVP Server model type may be used within a facility if
installed on different subnets.
Wireless telephones cannot roam with uninterrupted service
between subnets unless specific LAN components are present.
Certain AP/Ethernet switch combinations establish a layer-2 tunnel
across subnets that enables the handsets to roam. Without this
capability, any call in progress will be dropped when the user
moves out of range and the handset must be power cycled in order
to resume functionality in the new subnet area.
Telephony for detailed configuration information when installing
multiple SVP Server models across several different subnets.
IP multicast addresses are used when SpectraLink i640 and 8030
Wireless Telephones are installed. This requires that multicasting
be enabled on the subnet used for the SpectraLink 8000 Wireless
Telephones, SVP Server, and telephony gateways.
Routers are typically configured with filters to prevent multicast
traffic from flowing outside of specific domains. The wireless LAN
can be placed on a separate VLAN or subnet to reduce the effects
of broadcast and multicast traffic from devices in other network
segments.
The SVP Server requires a Cat. 5 cable connection between its
network port and the Ethernet switch. The SVP Server auto-
negotiates to the type of port on the Ethernet switch and supports
10Base-T, 100Base-T, full-duplex and half-duplex port types.
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SpectraLink 8000 SVP Server: Administration Guide for Mitel and Cisco
System Diagram
The following diagram shows multiple SVP Servers residing on a
network with an IP telephony gateway and IP telephony server,
wireless LAN APs, and Ethernet switch:
SpectraLink 8000
SVP Server
SpectraLink 8000
SVP Server
Access point
TFTP
server
SpectraLink 8000
SVP Server
(showing
optional
multiple
SVP
Ethernet switch
SpectraLink
Wireless Telephones
Servers)
Access point
IP gateway
optional
Wireless
POS
PSTN
or
PBX
IP phones
SpectraLink
Wireless Telephones
Ethernet cable
Phone cable
Device supplied by
SpectraLink
(IP telephony system example)
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SpectraLink 8000 SVP Server Overview
System Components
SpectraLink e340/h340/i640 and
8020/8030 Wireless Telephones
Employees can carry wireless telephones to make and receive calls as
they move throughout the building. The wireless telephones are to be
used on-premises; they are not cellular or satellite phones. Just like
wired telephones, they can receive calls directly, receive transferred
calls, transfer calls to other extensions, and make outside and long
distance calls (subject to the restrictions applied in your facility.)
Access points
Supplied by third party vendors, APs provide the connection between
the wired Ethernet LAN and the wireless (802.11) LAN. APs must be
positioned in all areas where wireless telephones will be used. The
number and placement of APs will affect the coverage area and
capacity of the wireless system. Typically, the requirements for use of
SpectraLink 8000 Wireless Telephones are similar to those of wireless
data devices. Contact Polycom, or a certified Polycom distributor, for
specific information about your facility’s needs.
The SpectraLink system must connect to APs that utilize SpectraLink
Voice Priority (SVP). Contact Polycom, or a certified Polycom
distributor, to verify that your AP and its software version are
supported.
Ethernet switch
A component in the wired Ethernet LAN infrastructure. Switches
interconnect multiple network devices, including APs and other
components. Ethernet switches are required to provide the higher
performance network connections needed to handle combined voice
and data traffic.
Router
A router is an optional component in the wired Ethernet LAN
infrastructure that separates a wired LAN into segments so that
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SpectraLink 8000 SVP Server: Administration Guide for Mitel and Cisco
network traffic is restricted to those segments that are directly
involved in the communication. Installation of a network router is
recommended in larger networks, where there may be significant
network traffic not related to the wireless LAN. A router will isolate
the wireless LAN from the associated wired LAN so that they are not
impacted by each others’ traffic. The SVP Servers, the APs, and their
associated Ethernet switch must all be on the same “side” of the
router.
SpectraLink 8000 SVP Server
The SVP Server manages call network traffic as detailed in this
document.
Administrative computer
An administrative computer is required for setup and maintenance of
the SVP Server. This computer may be temporarily connected directly
to the component or to the network; a dedicated computer is not
required. Some installations use a laptop to configure and maintain
system components.
TFTP server
Required in an IP system to distribute software to the wireless
telephones and SVP Server. May be on a different subnet than the IP
gateway, IP telephony server, and APs.
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SpectraLink 8000 SVP Server Overview
The Front Panel of the SVP Server
The SVP Server’s front panel contains ports to connect to power, the
LAN, and to an administrative computer via an RS-232 port. Status
LEDs supply information about the SVP Server’s functioning.
1
2
3
4
5
PWR
L
N
K
O
A
C
C
O
E
R
R
O
Status
NETWORK
RS-232
RS-232 Port: male DB-9 connector (DTE) used for RS-232 connection to
a terminal, terminal emulator, or modem for system administration.
Link LEDs:
LNKOK: Lit when there is a network connection.
ACT: Lit if there is system activity.
COL: Lit if there are network collisions.
NETWORK: Port to wired (Ethernet) LAN.
ERROR: Lit when the system has detected an error.
STATUS: Indicate system error messages and status.
1: Heartbeat, indicates gateway is running.
2: If active calls.
3, 4, 5: Currently unused.
PWR (power jack): Connects to the AC adapter supplying power to the
system.
Use only the Polycom-provided Class II AC Adapter with output
24VDC, 1A.
Note that the model designation may be found on the label which is
on the side of the SVP Server.
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2
Installing the SpectraLink 8000
SVP Server
As shown in the system diagram, the SVP Server is connected to the
Ethernet switch. The specifications covered here allow for great
flexibility in physical placement of the components within stated
guidelines.
See the Configuration and Administration document for your vendor’s
IP system for information on LAN requirements, network
infrastructure and IP addressing.
This unit must be installed by a service person familiar with the
installation of electronic equipment.
Do not power up the unit before it has been properly grounded to a
protective earth. See Grounding Instructions below.
Required Materials
The following equipment must be provided by the customer.
† Power Outlet – AC adapter provided by Polycom.
† Backboard space – the SVP Server is designed to be wall- mounted
to 3/4" plywood securely screwed to the wall.
† Screws – required to mount the SVP Server to the wall. Four #8
3/4" panhead wood screws (or similar device) are required.
† Cat. 5 Cable – RJ-45 connector at the SVP Server. Connection to
Ethernet switch.
† Grounding materials per section below Grounding Instructions.
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SpectraLink 8000 SVP Server: Administration Guide for Mitel and Cisco
Locate the SVP Server
The SVP Server measures approximately 4 x 12.5 x 7 inches, and
weighs about five pounds. The unit can be wall- mounted, vertically
or horizontally, over ¾" plywood. The SVP Server can also be rack-
mounted using a rack- mount kit (sold separately).
Locate the SVP Server in a space with:
•
Sufficient backboard mounting space (for wall mount) and
proximity to the LAN access device (switched Ethernet hub) and
power source.
•
•
Easy access to the front panel, which is used for cabling.
A maximum distance of 325 feet (100 meters) from the Ethernet
switch.
Install the SVP Server
The SVP Server may be mounted on a rack or to a wall.
Mount the SVP Server on a rack
The rack-mount kit is designed for mounting equipment in a standard
19-inch rack and should contain the following equipment:
† Mounting plates – two for each SVP Server to be mounted.
† Screws – four rack-mount screws for each SVP Server to be
mounted.
To rack-mount the SVP Server:
1. Remove the corner screws from the SVP Server.
2. Screw the U-shaped end (round screw holes) of the two mounting
plates to the SVP Server.
3. Screw the other end of the two mounting plates (oblong screw
holes) to the rack.
4. Repeat steps 1-3 for each additional SVP Server. The mounting
plate is designed to provide the correct minimum spacing
between units. When mounting multiple units, stack the units in
the rack as closely as possible.
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Installing the SpectraLink 8000 SVP Server
Mount the SVP Server to a wall
The SVP Server can be mounted either horizontally or vertically.
To mount the SVP Server to a wall:
1. Using a 1/8-inch drill bit, drill four pilot holes, on 1.84-inch by
12.1-inch centers (approximately equivalent to 1-13/16” by
12-1/8”).
2. Insert the #8 3/4-inch screws in the pilot holes and tighten,
leaving a 1/8-inch to 1/4-inch gap from the wall.
Grounding Instructions
The metal chassis of this unit may contain leakage currents (i.e.,
"touch" current) which is cumulative when multiple units are
connected together to form a system. To prevent the summation of
leakage currents from being present on exposed metal surfaces, the
following installation procedure must be followed.
ꢀ
Safety
Warning
All system units must be grounded to a protective earth by means of
the grounding stud located on the rear panel. Refer to the illustration
below for recommended continuity connection.
No more than 15 units may be grounded through one connection to
the protective earth ground. Systems involving more than 15 units
must be broken up into groups of 15 or fewer units with each group
provided with an independent protective earthing conductor.
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Connect SVP Server to LAN
Using a Cat. 5 cable, connect the NETWORK port on the SVP Server to
the connecting port on the Ethernet switch.
Connect power
1. Once the units have been properly grounded, connect the power
plug from the AC adapter to the jack labeled PWR on the SVP
Server.
Use only the provided Class II AC Adapter with output 24V DC, 1A.
2. Plug the AC adapter into an 110VAC outlet to apply power to the
SVP Server.
3. Verify that leakage current ("touch" current) is below 250 μA rms
on exposed metal surfaces.
4. If leakage is excessive, power off the system and re-verify ground
path continuity.
5. The system will cycle through diagnostic testing and the LEDs
will blink for about one minute. When the system is ready for use:
— The ERROR LED should be off.
— Status 1 should be blinking.
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3
Configuring the SpectraLink 8000
SVP Server
During initial setup of the SVP Server the IP address is established
and the maximum number of active calls per AP is set. Optionally,
you may enter a hostname and a location for software updates via
TFTP.
Connecting to the SVP Server
The initial connection to the SVP Server must be made via a serial
connection to establish the SVP Server’s IP address. After the IP
address is established, connection to the SVP Server may be done via
the network using telnet. It is recommended that the basic setup
actions occur while the serial connection is made.
Connect via the serial port
1. Using a DB-9 female, null-modem cable, connect the SVP Server to
the serial port of a terminal or PC.
2. Run a terminal emulation program (such as HyperTerminal™) or
use a VT-100 terminal with the following configuration:
Bits per second: 9600
Data bits: 8
Parity: None
Stop bits: 1
Flow control: None
3. Press Enter to display the SVP Server login screen.
4. Enter the default login: admin and default password: admin.
These are case sensitive.
5. The NetLink SVP-II System menu will display.
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Connecting via telnet
Telnet can only be used after the SVP Server’s IP address is
configured.
The telnet method of connection is used for routine maintenance of
the SpectraLink Server for both local and remote administration,
depending on your network.
To connect via telnet, run a telnet session to the IP address of the SVP
Server. Once you connect and log in, the NetLink SVP-II System menu
displays.
The NetLink SVP-II System Menu
The main menu displays as shown here:
System Status
Menu for viewing error messages, status of operation and software
code version.
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Configuring the SpectraLink 8000 SVP Server
SVP-II Configuration
Allows you to set the mode and reset the system.
Network Configuration
Allows you to set network configuration options, including IP
address and hostname.
Change Password
Allows you to change the password for SVP Server access.
Network Configuration
The IP address and other network settings are established via the
Network Configuration screen. This is also where you may optionally
establish a hostname and enter the IP address of the location of any
software updates you may obtain from Polycom. See Chapter 5
Software Maintenance for more information about installing software
updates via TFTP.
Scroll to Network Configuration and select by pressing Enter. A screen
similar to the following appears:
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SpectraLink 8000 SVP Server: Administration Guide for Mitel and Cisco
Note the navigation options at the bottom of the screen. Press Enter to
change a value, ESC to exit the screen, and the arrow keys to move
the cursor.
SendAll
In an IP system with multiple SVP Servers, the SendAll option is
provided to speed configuration and to ensure identical settings. The
S=SendAll option allows you to send that configuration parameter to
every SVP Server on the LAN. SendAll can only be used after the IP
address is established on EACH SVP Server via the serial connection.
If you anticipate identical settings across the LAN, set just the IP
address and custom hostname (if desired) for each SVP Server using
the initial serial connection. Then connect via the LAN and use SendAll
to set identical configuration options for all SVP Servers.
If SendAll is to be utilized in your system, all passwords must be
identical. DO NOT CHANGE THE PASSWORD AT THE INITIAL
CONFIGURATION IF THE SendAll OPTION IS DESIRED. Use the
default password and change it globally if desired after a LAN
connection is established for all SVP Servers.
If independent administration of each SVP Server is desired, the
passwords may be set at initial configuration.
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Configuring the SpectraLink 8000 SVP Server
To change the IP address of the master SVP Server, change it in
this menu and reboot the system. Then you may change alias IP
addresses in each of the other SVP Servers without error.
The following options must be configured:
IP Address
Enter the IP address of the SVP Server, defined by your network
administrator. Enter the complete address including digits and
periods. DHCP may be entered.
A master SVP Server must have a static IP address.
The SVP Server will automatically lock for maintenance if the IP
address is changed. When this Maintenance Lock occurs, the SVP Server
must be reset upon exit. All active calls are terminated during a reset.
Hostname
(Optional) change the default host name, if desired. This is the name
of the SVP Server to which you are connected, for identification
purposes only. You cannot enter spaces in this field.
The host names for each SVP Server and OAI Gateway on the
system must be unique.
Subnet Mask
The network administrator must define the subnet mask.
Default Gateway
The IP address of a router on the local subnet.
SVP-II TFTP Download Master
This entry indicates the source of software updates for the SVP Server.
See Chapter 5 Software Maintenance for more information. Valid source
location entries are:
•
NONE: disables.
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SpectraLink 8000 SVP Server: Administration Guide for Mitel and Cisco
•
IP Address: The IP address of a network TFTP server that will be
used to transfer software updates to the SVP Server.
DNS server and DNS domain
These settings are used to configure Domain Name services. Consult
your system administrator for the correct settings. These can also be
set to DHCP. This will cause the DHCP client in the SVP Server to
attempt to automatically get the correct setting from the DHCP server.
The DHCP setting is only valid when the IP address is also acquired
using DHCP.
WINS servers
These setting are used for Windows Name Services. Consult your
system administrator for the correct settings. These can also be set to
DHCP. This will cause the DHCP client in the SVP Server to attempt to
automatically get the correct setting from the DHCP server. The
DHCP setting is only valid when the IP address is also acquired using
DHCP.
When the name services are set up correctly, the SVP Server can
translate hostnames to IP addresses. Using telnet, it is also
possible to access the SVP Server using its hostname instead of
the IP address.
Workgroup
As set in WINS.
Syslog Server
Logging can be set to Syslog or NONE. If Syslog is set, a message is sent
to the syslog server when an alarm is triggered.
Disable Telnet Service
Prevents Telnet access into the SVP Server. Reset the SVP Server for
the change to take effect. Upon reset the Telnet protocol server is not
started.
The SVP Server must be reset in order to set the configuration options.
If the SVP Server is in Maintenance Lock, you must manually reset it by
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Configuring the SpectraLink 8000 SVP Server
selecting the Reset option in the SVP-II Configuration screen and then
pressing Y upon exit.
SVP Server Configuration
The SVP-II Configuration screen is where you set the mode of the SVP
Server. It is also where you can lock the SVP Server for maintenance
and reset the SVP Server after maintenance. The type of gateway you
are using determines the mode of the SVP Server.
From the main menu, scroll to SVP-II Configuration and select by
pressing Enter.
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SVP-II Mode
Defaults to NetLink IP for an IP environment. Press Enter to select and
the screen is immediately redrawn with additional options for the IP
environment.
The following options must be configured:
Phones per Access Point
AP specifications are detailed in the Configuration Notes for each brand
and type. Refer to these notes when entering the number of
simultaneous calls supported for your type.
802.11 Rate
Select 1MB/2MB to limit the transmission rate between the wireless
telephones and APs. Select Automatic to allow the wireless telephone
to determine its rate (up to 11 Mb/s).
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Configuring the SpectraLink 8000 SVP Server
SVP-II Master
The master SVP Server must be identified in an IP system. Select one
of the following identification options:
•
Statically configure the IP address of the master SVP Server in
each of the SVP Servers. Enter the IP address.
See the Overview section for an explanation of the master SVP
Server.
•
Statically configure the IP address of the master SVP Server in a
DHCP server and configure each of the SVP Servers to get the
information from the DHCP server. Enter DHCP. If DHCP is
used, the IP address of the master SVP Server must be configured
in the DHCP server. See the wireless telephone interface
document for your IP environment for more information about
DHCP integration factors.
•
Statically configure the IP address of the master SVP Server in a
DNS server and configure the each of the SVP Servers to retrieve
this information from the DNS server. Enter DNS. If DNS is used,
the IP address of the master SVP Server must be configured in the
DNS server.
First Alias IP Address/Last Alias IP Address
The SVP Server uses an IP address when acting as a proxy for the
wireless telephone. Therefore, one alias IP address is required for
every installed SpectraLink 8000 Wireless Telephone. These IP
addresses must be entered as a range and must be assigned solely for
this purpose.
When multiple SVP100 Servers are installed, a different range must be
configured in each SVP Server. In determining how many addresses
to configure per SVP Server, use this formula: (# of handsets / # of
SVP Servers) + 30%. This formula will accommodate the possibility of
unequal distribution of handsets among the available SVP Servers.
All alias addresses must be on the same subnet as the SVP Server
and cannot be duplicated on other subnets or SVP Servers. There
is no limit to the number of addresses that can be assigned, but the
capacity of each SVP Server is 500 wireless telephones.
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Alias IP Addresses are not necessary in Cisco systems.
Enable H.323 Gatekeeper
This option is no longer used.
Ethernet Link
The SVP Server will auto-negotiate unless there is a need to specify a
link speed.
System Locked
This option is used to take the system down for maintenance. The
default entry is N (No). Set it at Y (Yes) to prevent any new calls from
starting. Return to N to restore normal operation.
Maintenance Lock
The system automatically sets this option to Y (Yes) after certain
maintenance activities that require reset, such as changing the IP
address. Maintenance Lock prevents any new calls from starting. Note
that the administrator cannot change this option. It is automatically
set by the system. Reset the system at exit to clear Maintenance Lock.
Inactivity Timeout (min)
Set the number of minutes the administrative module can be left
unattended before the system closes it. This number can be from 1 to
100. If it is set to zero (0), the administrative module will not close due
to inactivity.
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Configuring the SpectraLink 8000 SVP Server
QoS Configuration
Reset System
Select this option to set the DSCP tags. See QoS Configuration section
below.
If this option is selected, you will be prompted to reset the SVP Server
upon exiting this screen.
Reset All SVP Servers
If this option is selected, you will be prompted to reset all SVP Servers
upon exiting this screen. This is necessary if you have changed
configurations on other SVP Servers by using the SendAll option.
The SVP Server should be reset at the end of any maintenance
procedure that requires a reset either via Maintenance Lock or
manually via Reset System.
Note that resetting the SVP Server will terminate any calls in
progress.
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QoS Configuration
DSCP tags set packet priorities for QoS.
DSCP Tag
DSCP (Differentiated Services Code Point) is a QoS mechanism for
setting relative priorities. Packets are tagged with a DSCP field in the
IP header. The decimal value may be set as a number from 0-63 and
may be different for each traffic class listed on the screen.
Administration tags set the priority for telnet, TFTP, and other
administrative traffic. Administrative traffic can have the lowest
priority because it does not require voice quality.
WT (In call) traffic requires voice quality and may be set to a higher
priority than WT (Standby) traffic.
RTP traffic is the audio traffic to the IP PBX. It requires voice
quality.
PBX traffic is not audio to the PBX.
Inter-SVP2 traffic is the information-passing protocol that SVP
Servers use to communicate with each other.
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Configuring the SpectraLink 8000 SVP Server
When forwarding packets, the SVP Server shall always overwrite the
received DSCP value. The final DSCP tag for packets in each of the
traffic classes are assigned a DSCP value based on the following rules.
(Please see table below.)
•
If both Administration and the Traffic Class setting is Default, the
Default value as shown in the table below will be used.
•
If Administration is set at any number (Value X) other than Default,
that setting (Value X) it will override the Default value of the Traffic
Class.
•
If any of the Traffic Class settings are set at any value (Value Y)
other than Default, that setting (Value Y) will override the
Administration setting.
Administration
Traffic Class
Default Value X
Value Y
Y
X
Y
X
Y
X
Y
X
Y
X
Y
WT (In call)
Priority High
WT (Standby)
Priority Med
RTP
Priority High
PBX
Priority Med
Inter-SVP2
Priority Med
Administration
Priority Low
Y
Default DSCP settings will mark traffic for Best Effort handling
under normal circumstances. Please consider changing these
values based on the recommended QoS settings from your network
hardware manufacturer to prioritize your voice traffic.
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Change Password
If desired, the password to access the SVP Server may be changed.
A password must meet the following requirements:
•
It must be more than four characters, but cannot exceed 16
characters.
•
•
•
The first character must be a letter.
Numbers or letters are allowed.
No dashes, spaces, or punctuation marks, etc. are allowed.
Select Change Password from the main menu. A screen similar to the
following will appear:
Enter the information and either select Set Password or press the S key
to set the new password.
If you forget a password, call Polycom Customer Service for
assistance.
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4
Swapping/Adding/Deleting SVP
Servers
Whenever an SVP Server is removed from the system, wireless
telephones that are using the SVP Server will be affected. If the
removal of the SVP Server is intentional, the administrator should
lock and idle the system prior to removing an SVP Server.
Adding an SVP Server
A new SVP Server is detected within two seconds of being added to
the system (booted/configured/connected). When detected, any
wireless telephone not active in a call will immediately be forced to
reboot and check in again. Any wireless telephone in a call will
immediately switch to the SVP Server that should provide its "timing"
function. This switch should not be noticeable to the user since it is
similar to a normal handoff between APs. When the wireless
telephone ends the call, it will be forced to reboot and check in again.
Removing an SVP Server
When an SVP Server is removed from the system it is detected within
two seconds. Wireless telephones not in calls are immediately forced
to reboot and check in again. For wireless telephones active in calls,
two possible scenarios can occur. If the SVP Server that was removed
was providing the "gateway" function for the wireless telephone, then
the call is lost and the wireless telephone is forced to check-in again. If
the SVP Server that was removed was providing the "timing" function
for the call, the call will switch to the SVP Server that should now
provide the "timing" function. Note that during the two seconds while
the loss of the SVP Server is being detected, the audio for the call will
be lost.
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Changing the Master SVP Server
In the event the master SVP Server loses communication with the
network, the wireless telephone system will fail. All SVP Servers will
lock, all calls will be lost, and no calls can be placed. Therefore, if the
master SVP Server needs to be replaced, be sure the system can be
brought down with minimal call interruption. Be sure to reset all SVP
Servers after the master has been replaced. If the IP address of the
master is changed, it must be changed in all SVP Servers.
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5
Software Maintenance
The SVP Server uses proprietary software programs written and
maintained by Polycom Corporation. The software versions that are
running on the system components can be displayed via the System
Status screen.
You may obtain information about software updates from Polycom or
its authorized dealer.
At startup the SVP Server uses TFTP to check the software version it
is running against the version in the TFTP location. If there is a
discrepancy, the SVP Server will download the version in the TFTP
location. See the Configuration and Administration document for your
vendor’s IP system for more information about using TFTP.
Software Updates
Lock the SVP Server in the SVP-II Configuration screen prior to updating
the software. In multiple SVP Server systems, all SVP Servers must be
locked and upgraded at the same time.
Downloads for the SVP Server are available from
After software updates are obtained from Polycom, they must be
transferred to the TFTP location in the LAN to update the code used
by the SVP Server(s).
Note that locking the SVP Server will prevent new calls from
starting. All calls in progress will be terminated when the SVP
Server is reset.
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6
Troubleshooting via System Status
Menu
Information about system alarms, and network status displays on
various screens accessed through the System Status Menu screen, which
is opened from the main menu of the SVP Server. See the previous
sections for directions on how to connect to the SVP Server and
navigate to the System Status Menu.
Error Status
Displays alarm and error message information.
Network Status
Displays information about the Ethernet network to which the SVP
Server is connected.
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Software Versions
Lists the software version for each SpectraLink component.
Gatekeeper Database
Allows you to view activity of the gatekeeper database.
Options on the System Status Menu provide a window into the real time
operation of the components of the system. Use this data to determine
system function and to troubleshoot areas that may be experiencing
trouble.
Error Status
The Error Status screen displays any alarms that indicate some system
malfunction. Some of these alarms are easily remedied and others
require a call to Polycom’s Customer Support Department.
From the System Status Menu, select Error Status. The screen displays
active alarms on the SVP Server.
The following table displays the list of alarms and a description of the
action to take to eliminate the alarm.
Alarm Text
Action
Maximum payload usage reached
Reduce usage, clear alarm
Maximum telephone usage reached
Maximum access point usage reached
Maximum call usage reached
SRP audio delayed
Reduce usage, clear alarm
Reduce usage, clear alarm
Reduce usage, clear alarm
Reduce usage, clear alarm
Reduce usage, clear alarm
Configure an IP address
SRP audio lost
No IP address
Press C to clear all clearable alarms.
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Troubleshooting via System Status Menu
Network Status
The SVP Server is connected to the Ethernet network, referred to as
the LAN or Local Area Network. The information about that
connection is provided through the Network Status screen.
From the System Status Menu, select Network Status. The screen displays
information about the Ethernet network. This information can help
troubleshoot network problems. A sample screen is displayed here.
Ethernet Address – MAC address of the SVP Server (hexadecimal).
System Uptime – The number of days, hours and minutes since the SVP
Server was last reset.
Net – The type of connection to the Ethernet switch currently utilized.
See SVP100 Capacity for more information.
Data is transmitted over SpectraLink components by proprietary
technology developed by Polycom Corporation. The SpectraLink
Radio Protocol (SRP) packets and bytes can be differentiated from
other types of transmissions and are used to evaluate system
functioning by SpectraLink customer support and engineering
personnel.
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RX – Ethernet statistics concerning the received packets during System
Uptime.
bytes – bytes received
packets – packets received
errors – Sum of all receive errors (long packet, short packet, CRC,
overrun, alignment)
drop – packets dropped due to insufficient memory
fifo – overrun occurred during reception
alignment – nonoctet-aligned packets (number of bits NOT
divisible by eight)
multicast – packets received with a broadcast or multicast
destination address
TX – Ethernet statistics concerning the transmitted packets during
System Uptime.
bytes – bytes transmitted
packets – packets transmitted
errors – Sum of all transmit errors (heartbeat, late collision,
repeated collision, underrun, carrier)
drop – packets dropped due to insufficient memory
fifo – underrun occurred during transmission
carrier – carrier lost during transmission
collisions – packets deferred (delayed) due to collision
SVP-II Access Points in Use – APs in use by wireless telephones, either in
standby or in a call. ‘Last’ is current, ‘Max’ is the maximum number in
use at one time.
SVP-II Access Points in Calls – APs with wireless telephones in a call.
SVP-II Telephones in Use – wireless telephones in standby or in a call.
SVP-II Telephones in Calls – wireless telephones in a call.
SVP-II SRP Audio (Delay) – SRP audio packets whose transmission was
momentarily delayed.
SVP-II SRP Audio (Lost) – SRP audio packets dropped due to insufficient
memory resources.
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Troubleshooting via System Status Menu
Software Version
The SVP Server and wireless telephones utilize Polycom
Corporation’s proprietary software that is controlled and maintained
through versioning. The Software Version screen provides information
about the version currently running on the SVP Server. This
information will help you determine if you are running the most
recent version and will assist Polycom engineering and/or customer
support in troubleshooting software problems.
This screen also displays the model type.
From the System Status Menu, select Software Version. A sample screen is
displayed here.
Note that the software versions on your system may be different from
the versions displayed in the above sample screen.
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SpectraLink 8000 SVP Server: Administration Guide for Mitel and Cisco
The table below shows the description, major version numbers, and
filenames of the files that are provided when downloading updates.
Major Version
Number
Name
Filename
Table of contents 173
svp100.toc
zvmlinux
flashfs
Functional code
File system
174
175
The minor version numbers for these three files must all match, as
they do in the screen example (17x.024).
Gatekeeper Database
The Gatekeeper Database screen lists the registered extension numbers
and the IP address currently being used by each.
Alias/Phone Number—phone identifier.
RAS IP address—(Registration Admission Status) IP address.
CSA IP address—(Call Signaling Address) IP address.
Expiration (secs)—the number of seconds until the record will be
renewed. A wireless telephone IP address is renewed every 90
seconds.
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Troubleshooting via System Status Menu
Press the question mark (shift + ?) to open the H.323 Gatekeeper
Database Help screen: The help screen provides information about how
to scroll and search the database.
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Safety Notices
WARNING: Changes or modifications to this equipment not
approved by SpectraLink Corporation may cause this equipment to
not comply with part 15 of the FCC rules and void the user’s
authority to operate this equipment.
WARNING: SpectraLink products contain no user-serviceable
parts inside. Refer servicing to qualified service personnel.
IMPORTANT SAFETY INFORMATION
Follow these general precautions while installing telephone
equipment:
•
•
Never install telephone wiring during a lightning storm.
Never install telephone jacks in wet locations unless the jack is
specifically designed for wet locations.
•
Never touch uninsulated telephone wires or terminals unless
the telephone line has been disconnected at the network
interface.
•
•
Use caution when installing or modifying telephone lines
When installing Base Stations outside or in buildings other than
the one containing the System Controller, take the following
precaution:
If wiring for a Base Station exits a building—whether to reach
an outdoor Base Station location or to reach a Base Station in
another building—the wiring must be protected at both ends by
a Quick Clip Fuse from Illinois Tool Works, Linx Division, model
number SCP-2X2. The Quick Clip Fuse replaces the bridging
clips on the 66 blocks for all four connections to the non-internal
Base Station.
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Index
A
N
Access point, description.....................................15
Alarms....................................................................42
Network Status .....................................................43
P
C
Power......................................................................19
Configuration
Initial setup .......................................................26
Customer Support ..................................................4
S
Serial Connection..................................................23
Site Preparation.....................................................19
Software Updates..................................................39
SVP Server ...............................................................9
Administration.................................................23
Alarms ...............................................................42
Capacity.............................................................12
Front Panel........................................................17
Location.............................................................20
Mounting on a rack..........................................20
Mounting to a wall...........................................21
D
Download master .................................................27
Downloading Software Updates ........................39
E
Error Status............................................................42
Ethernet switch, description................................15
G
Grounding .............................................................21
T
Telnet......................................................................24
TFTP Download Master.......................................27
H
Hotline......................................................................4
W
Wireless Telephone, description.........................15
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