Polycom IP Phone IP3000 3COM User Manual

Administrators  
Guide  
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Table of Contents  
Introduction ..........................................................................................................1  
Overview ..............................................................................................................1  
Typical Deployment .............................................................................................1  
Features ..............................................................................................................2  
Communication Protocol Options ........................................................................2  
Preparing For Installation...........................................................................3  
Pre-installation Information..................................................................................3  
DHCP Server Configuration.................................................................................3  
Installation.............................................................................................................4  
Configuration.......................................................................................................5  
User Accessible Configuration Options................................................................5  
Phone Book ..................................................................................................5  
Settings .........................................................................................................5  
System Information ......................................................................................5  
Administrator Accessible Options .......................................................................5  
Local Configuration .............................................................................................6  
Summary of Configuration Data ..........................................................................7  
Restoring Default Configuration...........................................................................8  
Upgrading the Firmware.......................................................................................8  
Managing the SoundStation IP 3000 - 3Com NBX..............................................9  
Appendix: A ........................................................................................................10  
Restarts ..............................................................................................................10  
Special Features ...................................................................................................10  
Statistics ............................................................................................................10  
Appendix B: Start Up ....................................................................................11  
Appendix C: Troubleshooting....................................................................12  
Appendix D: Status Messages...................................................................13  
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Introduction  
This Administrator’s Guide outlines the  
key features of the SoundStation IP  
3000 - 3Com NBX conference phone  
and gives step-by-step instructions for  
installation and configuration.  
This guide is for System Administrators  
or Network Administrators who will  
deploy and support this product in their  
networks. To use this guide, you should  
have a working knowledge of the 3Com  
NBX system.  
Overview  
The SoundStation IP 3000 - 3Com NBX  
has been specifically designed to work with  
3Com NBX Call Processors. It will not  
work with other VoIP protocols like H.323.  
Typical Deployment  
A typical deployment of the SoundStation  
IP 3000 - 3Com NBX is shown in  
Figure 1.  
Figure 1 - Typical 3Com NBX Network Setup  
SoundStation IP 3000 - 3Com NBX  
NBX Business Phone  
Ethernet Switch  
3Com NBX Call Processor  
NBX 100  
ai
ii
Sit
cvt
1M n
/i
ii
n
Bi
Public  
Switched  
Telephone  
Network  
1
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Features  
This section provides a brief overview  
of the characteristics and features of the  
SoundStation IP 3000 - 3Com NBX.  
Frequency response of  
Conference  
300 Hz to 3500 Hz  
Redial  
Full Duplex/Echo Cancellation,  
Call Transfer  
Clarity® by Polycom  
DTMF (Dual-Tone Multi-Frequency)  
Real-time Call Statistics  
Locally managed configuration options  
Local Speed Dial Directory  
Silence Suppression  
Comfort Noise Generation  
User-Selectable Ringer tones  
Audio codec support:  
G.711 µ-law  
Operation in Layer 2 or Layer 3  
environments  
ADPCM  
Three context-sensitive soft keys  
Multiple Call Support (up to 2 calls)  
Please refer to the User Guide for more  
detailed information on how to use the  
phone.  
Call Hold  
Communication Protocol Options  
The SoundStation IP 3000 - 3Com NBX  
uses the NBX protocols and can operate  
in either a shared/switched topology  
or a routed network.  
If the NBX Call Processor is located  
on a different network segment, or if an  
NBX Call Processor can not be found,  
the SoundStation IP 3000 - 3Com NBX  
will switch to Layer 3 mode and use  
either DHCP or statically configured IP  
parameters to detect and register with the  
NBX Call Processor.  
When connected to the same physical  
network as the NBX Call Processor, the  
SoundStation IP 3000 - 3Com NBX will  
auto-discover the NBX Call Processor  
using the NBX protocol.  
2
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Preparing For Installation  
Pre-Installation Information  
Collect the following information  
before installing the SoundStation  
IP 3000 - 3Com NBX:  
Layer 2 Mode  
Layer 3 Mode Using DHCP  
IP address of the NBX  
Layer 3 Mode Using Static IP  
None  
IP address of the Phone  
IP address of Router  
IP address of the DNS Server (if used)  
Domain Name (if used)  
DHCP Server Configuration  
If using the Sound Station IP 3000 -  
3Com NBX in Layer 3 Mode using DHCP,  
ensure that the following DHCP options  
are configured on the DHCP server:  
Option Number  
Description  
Example  
1
Subnet Mask  
255.255.255.0  
172.16.5.1  
3
Router  
6
DNS Server  
172.16.5.100  
172.16.5.99  
184  
NBX Call Processor Address  
3
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Installation  
The SoundStation IP 3000 - 3Com NBX  
ships with the following items.  
SoundStation IP 3000 - 3Com NBX  
One 6 Foot Long Ethernet Cable  
One Power Cord  
Installation Instructions  
and Users Guide  
One Power Interface Module  
One 25 Foot Long RJ45  
Keyed Cable  
Quick Reference Card  
Warranty Card  
One Power Brick  
Figure 2 -  
Connect the SoundStation  
IP 3000 - 3Com NBX as follows:  
Connecting the SoundStation IP 3000 - 3Com NBX  
PIM  
1 Place the SoundStation IP 3000  
- 3Com NBX on a table in a noise  
free environment.  
5
AC Power  
2 Connect the 6 feet long Ethernet cable  
between the LAN port of the PIM and  
an Ethernet switch port.  
3 Connect the free end of the 25 feet  
long keyed RJ45 cable to the bottom of  
the phone. (The other end of this cable  
should come pre-connected to the PIM.)  
4
2
Port  
AC Adapter  
Data  
Network  
4 Connect the power adapter to the PIM.  
5 Plug the Power adapter into an AC  
outlet with the supplied power cord.  
6 Once connected to the AC outlet,  
the SoundStation IP 3000 - 3Com NBX  
will power up and go through a boot-up  
sequence. It will take approximately  
15 seconds before any information is  
displayed on the LCD.  
Bottom of IP 3000 - 3Com NBX  
3
4
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Configuration  
SoundStation IP 3000 - 3Com NBX  
configuration is managed locally at the  
phone using the LCD display the keypad.  
The system offers two levels of  
User  
Administrator  
Administrative privileges are obtained  
through a login process that requires an  
administrative password.  
configuration privileges:  
User Accessible Configuration Options  
Users have limited access to the phone’s  
configuration. Specifically, users only have  
access to the speed dial, contrast and ringer  
settings. In addition there is read only  
access to system information.  
Speed Dials  
System Information  
Users have unrestricted access to the  
Speed Dials to edit entries, search for  
entries, and place phone calls.  
Users have read-only access to other  
SoundStation IP 3000 - 3Com NBX  
configuration information including  
Network parameters, and versions of  
software.  
Settings  
User may change the following settings:  
LCD Contrast  
Ringer  
Administrator Accessible Options  
Administrator options are password  
protected. The default password is **#  
In addition to any user settings,  
the administrator has access to  
the following parameters:  
Ethernet Configuration  
Network Setup  
Ethernet port  
Network parameters (e.g. DHCP)  
NBX Call Processor (MAC, IP)  
Configuration & SW Update  
Software updates  
Diagnostics  
Ping  
Restore Defaults  
Network Statistics  
Call Statistics  
Restore configuration to factory default  
Change Passcode  
Managing phone passwords  
5
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Local Configuration  
MAIN MENU  
Access Local Speed Dials  
Check Voice Mail  
Call Pickup  
Call Park  
Do Not Disturb  
Fwd Calls to Voice Mail  
Flash Hook  
Local Functions  
Program Speed Dials  
Settings  
Admin Setup  
System Information  
Contrast  
Language  
Ringer  
Network Setup  
DHCP Enable/Disable  
IP Address  
IP Mask  
Router IP Address  
Domain  
DNS  
To enter the Administration  
Configuration menu:  
NCP MAC  
DHCP NCP IP  
User Defined NCP IP  
TFTP  
Use Alt TFTP  
Alt TFTP  
1 Press the Menu hardkey  
2 Select Local Functions  
3 Select Admin Setup  
4 Enter the password  
Use the scroll and Select keys  
to navigate through the menu.  
The Menu key moves up a level  
and, the Exit key closes the menu.  
Diagnostics  
Ping  
Network Statistics  
Call Statistics  
DSP Statistics  
Ethernet Port Config  
Update Software  
Update Software  
Restore Defaults  
Change Password  
6
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Summary of Configuration Data  
Parameter  
User  
Administrator Available  
Default  
Value  
Comment  
Controlled Controlled  
Options  
DHCP  
N
N
N
N
N
N
N
N
N
N
N
N
-
Y
Y
Y
Y
Y
Y
Y
Y
Y
N
Y
Y
-
Enable/Disable  
Enable  
-
IP Address  
-
-
See Note  
IP Mask  
-
-
See Note  
Router1  
-
-
See Note  
Domain  
-
-
-
DNS  
-
-
-
NCP Mac  
-
-
-
DHCP NCP IP  
User Defined NCP IP  
TFTP Server  
Use Alternate TFTP  
Alternate TFTP  
Server  
-
-
-
-
-
-
-
-
Obtained from DHCP  
Y/N  
N
-
-
-
-
-
-
-
-
Ethernet Port Configuration  
N
Y
Auto, 100-FDX,  
100-HDX,10-FDX,  
10-HDX  
Auto  
Language  
LCD Contrast  
Ringer  
Y
Y
Y
Y
Y
Y
English  
English  
8
-
-
-
Levels 1-24  
Pro, Biz, Euro,  
Chirp, Bell  
Pro  
Volume  
Y
Y
Y
N
Y
N
N
N
N
N
N
N
N
Levels 1-10  
4
-
Administrator PW  
MAC Address  
NCP MAC Address  
Host Name  
N
N
N
N
N
N
N
N
N
N
N
-
**#  
-
-
-
-
-
-
-
-
-
-
Boot Version  
OS Version  
-
-
Read-only  
Read-only  
Read-only  
Read-only  
Read-only  
-
-
SW Version  
-
-
Software File Name  
Hardware Revision  
Dial Tone  
-
-
-
-
Tone 1  
G.711  
Tone 1  
G.711  
Codec  
Note: IP address, mask and Router1  
are either obtained from DHCP or  
set by Admin for Static IP Operation.  
7
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Restoring Default Configuration  
1 Press the Menu Key.  
5 In the Admin Menu scroll down and  
choose Restore Defaults. Press Select.  
2 Scroll down to the Local Functions  
and press Select.  
6 A message will appear requesting  
a confirmation of the action.  
3 Scroll down to Admin Setup and  
press Select.  
7 Press Confirm. SoundStation IP 3000  
- 3Com NBX will restore the  
4 Enter the Administrator Password  
configuration and automatically restart.  
(default is **#)  
Upgrading the Firmware  
The SoundPoint IP 3000 – 3Com NBX  
runs firmware locally on the phone to  
provide all of the call features and the  
interaction with the NBX Call Processor.  
Firmware updates will be provided from  
time to time. Polycom recommends that the  
firmware be updated as soon as possible  
when new versions are released. These  
updates can be loaded onto the SoundPoint  
IP 3000 – 3Com NBX using the NBX  
NetSet Software Upgrade Utility.  
To initiate the process:  
1 Log into the NBX system  
2 Go to Operations -> SW Upgrade  
3 Enter name of upgrade file e.g.  
filename.taz  
4 Click upgrade  
The upgrade process will take  
a few minutes.  
When either the phone or the NBX Call  
Processor restarts the new firmware will  
be downloaded to the phone.  
8
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Managing the SoundStation IP 3000 - 3Com NBX  
On the NBX System  
Adding, removing or modifying a  
SoundStation IP 3000 – 3Com NBX  
telephone to the NBX system, is done  
using the NBX NetSet utility.  
There are two methods for Adding  
new telephones to the system:  
The simplest and most common method If Auto Discovery is disabled, new  
is Auto Discovery. When Auto  
Discovery is enabled, a new  
SoundStation IP 3000 – 3Com NBX  
telephones must be configured using  
Manual Mode. Both methods are  
described in detail in the NBX Admin  
Guide supplied with the NBX Call  
Processor.  
SoundStation IP 3000 – 3Com NBX  
connected to the LAN will be assigned  
the next available telephone number.  
This number will appear on the  
telephone’s display panel.  
SoundStation IP 3000 - 3Com NBX  
appears in the NBX administration utilities  
as device of the type ThirdParty  
9
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Appendix: A  
Restarts  
The SoundStation IP 3000 - 3Com NBX  
will restart under the following conditions.  
After certain configuration changes  
(i.e. Changing DHCP/Static IP Mode  
or the Router IP address).  
Special Features  
SoundStation IP 3000 - 3Com NBX  
recognizes several special key sequences  
that are not available through the regular  
user interfaces to allow special features to  
be invoked.  
The following describes the commands that  
may be entered from the keyboard.  
Keyboard Command  
Accessible State  
Feature Description  
123#  
Menu  
Restart the Phone  
Statistics  
The phone maintains statistics related to  
the Network, Last Call, and DSP usage.  
Network  
Calls  
The following Network related statistics  
are displayed on the screen:  
The statistics for each call  
is maintained separately.  
Packets Received - Rcv  
Packets Transmitted - Xmt  
Receive Errors - REr  
The following statistics are displayed  
on the screen:  
Receive Codec - RxType  
Transmit Codec - TxType  
Receive Packet Count- RxCnt  
Transmit Packet Count - TxCnt  
Receive Discard - RxDisc  
RxLost - RxLost  
Broadcast Packets - BCast  
Statistics can be reset by pressing  
the Clear softkey.  
Call statistics are kept until  
a new call is placed.  
10  
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Appendix B: Start Up  
When the SoundStation  
IP 3000 - 3Com NBX  
is powered up,  
Power On  
it will follow the  
Start-Up Sequence  
illustrated in the  
associated diagram.  
Load Software  
From FLASH  
Yes  
No  
NBX Found  
At Layer 2  
No  
DHCP Yes/No  
Yes  
Get Params  
From DHCP  
Phone Retries  
No  
NBX Found At  
Layer 3  
Registration With  
NBX Server  
Upgrade (If Necessary)  
Phone Registers And  
Is Ready for Use  
11  
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Appendix C: Troubleshooting  
Below are some suggestions for  
troubleshooting the phone.  
LCD/LED Not On  
’Starting Application,  
Please Wait’ Message  
Never Goes Away  
Make sure the SoundStation IP 3000 -  
3Com NBX is plugged in properly and  
power is applied.  
Message Never Goes Away Software on  
the SoundStation IP 3000 - 3Com NBX  
needs to be reloaded. Initiate an update  
by restarting the phone (if set for Auto  
Configuration) or manually by going  
to the Update Menu under Admin Setup.  
‘Obtaining IP’ Address  
Message Never Goes Away  
SoundStation IP 3000 - 3Com NBX is set  
up for DHCP and is unable to contact  
the DHCP server. Check that the device  
is plugged in to a network port, that it  
has access to a DHCP server, and that the  
DHCP server is configured properly. The  
DHCP server may have run out of leases.  
SoundStation IP 3000 - 3Com  
NBX Does Not Ring On An  
Incoming Call  
Make sure the user setting for ringer  
is set to ‘On’.  
12  
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Appendix D: Status Messages  
This section summarizes the messages  
that are displayed on the SoundStation  
IP 3000 - 3Com NBX.  
Message  
Phone State  
Notes  
Polycom, Inc. Copyright 2001  
Initialization in Progress  
About 15 seconds after power up  
After Power up and during boot load  
This message will be displayed while the  
boot code is loading. A bong will also  
be heard before the actual DHCP Discovery  
process is started.  
Waiting for NCP  
Searching for NBX Call Processor  
The phone is working in Layer 2 mode.  
Obtaining IP Address  
(Press Menu to Re-configure)  
When DHCP is initiated or while Static  
IP is being configured  
If an NBX Call Processor is not found  
at Layer 2, the phone switches to  
Layer 3 mode.  
Starting Application.  
Please Wait …  
While the application is being loaded  
During update process  
This message is also displayed while  
auto configuration is in progress.  
Updating …(%) done  
DO NOT POWER OFF  
After contacting the TFTP server,  
SoundStation IP 3000 - 3Com NBX will  
automatically update. This message will  
also occur when update is locally initiated.  
Updating …100% done  
After update is complete  
Rebooting  
Please wait ...  
SoundStation IP 3000 - 3Com NBX is  
rebooting  
Due to configuration change  
or after update.  
Restarting  
Please wait ...  
Resting state or in Menu  
When manual restart is initiated.  
13  
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Technical Support in the United States  
Polycom, Inc.  
1565 Barber Lane  
Milpitas, CA 95035  
Polycom®, SoundStation®, and the Polycom logo design are registered trademarks  
of Polycom, Inc. in the U.S. and various countries. ©2001 Polycom, Inc. All Rights Reserved.  
3810-07140-001 RevC  
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