Polycom Server RSS 2000 V10 User Manual

Polycom ™ RSS 2000 V1.0  
Getting Started guide  
General Safety Precautions  
Follow these rules to ensure general safety:  
• Keep the area around the Polycom RSS 2000 unit clean, free of clutter  
and well ventilated.  
• Decide on a suitable location for the equipment rack that will hold  
the RSS 2000 unit and is near a grounded power outlet.  
• • Use a regulating uninterruptible power supply (UPS) to protect the  
RSS 2000 unit from power surges and voltage spikes, and to keep it  
operating in case of a power failure.  
Hardware Specification  
Pentium 4, 2.8Mhz,1.5G RAM,250G Hardisk.  
• Form Factor: 1U 19” rack mount  
• Height: 1.73” (44 mm)  
• Width: 16.83” (430 mm)  
• Depth: 15.35” (390 mm)  
• Gross Weight: 22.4 lbs (10.2 kg)  
• Power Supply: Thermal controlled 220W  
ATX AC power supply w/PFC  
• AC Voltage: 100 - 240 VAC, 60-50 Hz, 5-3  
Amps  
XP OS  
Preparations  
Obtain the following information from your network administrator:  
• RSS 2000 unit, Subnet Mask and Default Gateway IP addresses  
• Gatekeeper IP address, Prefix, and E.164 of the RSS 2000.  
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Initial RSS 2000 IP Configuration  
The system is shipped with a default IP address:  
IP Address:192.168.1.254  
Subnet Mask: 255.255.255.0  
Gateway: 192.168.1.1  
There are two ways to change the initial IP address of the sytem:  
1. Via a cross over lan cable  
2. Via a RS232 or Telnet Console.  
1. Changing the initial IP address via a cross over lan cable  
1. Connect a cross over lan cable to LAN1 in the RSS 2000.  
2. Set your laptop to the same segment of the RSS  
a. For example (in your laptop IP config setting):  
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3. Open internet explorer and browse to:  
4. Login to the system.  
User name: Administrator  
Password: polycom  
5. Go to system configuration->IP setting and modify the IP address. Click the save button  
and than reset the system.  
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2.Changing the initial IP address via an RS232 Console or Telnet  
Another option to modify the IP address of the RSS 2000 is using the RS232 console.  
1.Connect to the RS232 port – and activate the console (9600, 8bits)  
Login: polycom (or any administrator password)  
When login to the console, you will see the current IP address of the system.  
Help  
? – show all available commands  
Changing the IP Address:  
set lan1 static 172.21.100.20 mask 255.255.224.0 [gw 172.21.96.254]  
Reset Password (back to polycom)  
User may reset the password of the administrator to default to ‘polycom’  
reset password  
Note !  
The same steps apply also for Telnet connection.  
Only one console can be connected at any given time (either Telnet or RS232 not both).  
The system is now ready for use, for additional configuration refer to the user guide.  
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RSS 2000 Maximum Capacity  
Scenario  
Description  
Maximum Capacity  
Conference  
Recording  
How many conferences can be  
recorded simultaneously  
2 conference or 2 EPs dialing in the  
same time1 H239 recorded link at a time  
Point to Point How many point to point calls can  
1
recording  
be record (if both are dialing into the  
POLYCOM ™ RSS 2000)  
H323  
Playback  
How many conferences can be  
playback in H323  
10  
60  
Archive view How many streaming can be  
reviewed (unicast) – based on the  
Web Server capacity  
Network TCP/UDP ports used by RSS2000  
Usage  
Manager  
Web  
Type  
TCP  
TCP  
UDP  
UDP  
UDP  
TCP  
TCP  
UDP  
TCP  
TCP  
Port Range  
81  
80  
30011  
1719  
1720  
Trace  
Gatekeeper  
RAS  
Endpoint/  
H.323  
Q.931 Socket  
H.245 Socket  
Audio / Video / Data  
Live Broadcast  
On Demand Archive  
1720  
1730-1739  
2000-2099  
1800-1801  
2800-2859  
Media  
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RSS2000 Policies and Limitations  
Subject  
Description  
H.323 Alias  
length  
The maximum length of the system H.323 alias name is 16 characters  
IVR message  
Console  
Service  
The format for IVR message files is: WAV files, PCM 16bits  
RS232 configuration: Baud rate 9600, Data bits 8, Parity None, Stop bits 1,  
Flow control OFF.  
ONLY ONE connection to the Console service is allowed, either by RS232 or  
by Telnet, but not both.  
Endpoint menu  
1. When schedule a dial out & record from the Web UI, RSS will loopback the  
video and NEVER show the menu unless a menu operation (FECC arrow  
keys or DTMF 2/4/6/8) is given from the endpoint.  
2. When a pre-defined endpoint dials into the RSS and the endpoint has the  
"immediate recording" option, RSS will do the same as above.  
3. When inviting an endpoint to a P2P recording room (using E.164 number  
of the P2P room followed by #/* and E.164 number of the invited endpoint  
), the inviting endpoint will have the menu and the invited endpoint won’t  
have the menu  
4. When two endpoints meet at a P2P recording room, only one of them can  
have the menu at a time.  
H.264  
The maximum bandwidth for H.264 is limited to 768K  
bandwidth  
P2P recording  
maximum  
bandwidth  
Maximum bandwidth for a P2P recording room is 1024K. If video protocol for  
P2P recording room is H.264, then the maximum bandwidth is 768K  
Archive file size If the media file size exceeds 4GB, downloading it from Web UI may be  
incomplete.  
Media Player  
Support  
Windows Media Player 9/10 is required. WMP 10 is recommended.  
RealPlayer can also be used if WMP is properly installed.  
QuickTime player is not supported.  
Some third party media player such as Media Player Classic (MPC) and VLC  
can also be used, but they were not certify  
Archive  
playback  
Archive playback with WMP does not support playback controls:  
Pause/Resume/FF/Backward, etc  
H.323 playback During H.323 playback, if there is packet loss and endpoint requests I-Frame,  
RSS cannot apply the request. Since all audio/video data are from the media  
file.  
System Reset  
Hard reset (power off and on) is not recommended.  
Reset should be done via the Web UI or Console service whenever possible.  
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Corrections and enhancements  
Description  
Jira Bug# / Comments  
Content from a recorded stream is not passed  
RSS-71  
when VSX is in a MP call  
H.264 HD support  
RSS-75, RSS-81, RSS-82  
1.H.264 maximum rate is set to 1920K to allow HD  
connection  
2.Creation of WMV archive for HD recording is  
done offline in background process after recording  
is stopped, due to system performance limitation.  
Related Web interface are updated.  
Live streaming is not available for HD calls  
H.239 content is not played when Tandberg MXP  
plays back archive  
Tandberg has no FECC capability when in a call  
with RSS2000  
RSS-85  
RSS-84  
RSS-27  
When iPower is connected to RSS2000 it does not  
have FECC  
HD H323 Playback will be shown in the archive list  
only for supporting HD endpoints, non HD endpoint  
will not see the HD archive list, to prevent crashes  
on the non HD endpoint  
Login screen appear corrupted, when using non  
English IE version  
case 688767 (CRM)  
HDX playback issues  
There are some issues with the HDX,  
(Issues that are open under the HDX  
project) – which should be verify with the  
RSS  
RSS shows connected and it’s not  
Gatekeeper setting lost  
RSS-92  
RSS-94  
RSS2000 Crashed upon multiple dial-in parties  
coming and going  
RSS-96,RSS-102  
RSS2000 crashed upon Recording Room dial-in  
from LifeSize  
RSS-95  
Improved: HD H.323 playback issues: LipSync and RSS-93 RSS-81  
audio distortion  
Enhancement: Automatic deletion of  
C:\pagefile.sys file, to prevent low disk space on  
drive C:  
Enhancement: IP + extension dial out  
RSS-86 RSS-87 RSS-105  
Fix: The audio is cut short at the end of a recording RSS-90 RSS-98  
Enhancement: System name/ H.323 alias can be  
changed when GK option is disabled  
H.323 endpoint menu font color are adjusted for  
HDX endpoints.  
(When HDX endpoints are connected to  
current version, some part of the words on  
the menu screen are missing. HDX  
Release - 1.0.0-259).  
H.264 HD Limitation  
9
H.264 maximum rate is set to 1920K to allow HD connection  
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9
9
Creation of WMV archive for HD recording is done offline in background  
(in a ratio of 1 to 6 (for each minute recording the archive will be ready to  
view in 6 minutes) process after recording is stopped  
Live streaming is not available for HD calls  
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Installed Windows Security Updates List – RSS V1.0.1.002  
Name  
Description  
Security Update for Windows XP (KB883939)  
KB883939  
KB885836  
KB886185  
KB890046  
KB893756  
KB893803v2  
KB896358  
KB896423  
KB896424  
KB896688  
KB896727  
KB898461  
KB899587  
KB899588  
KB899591  
KB900725  
KB901214  
KB902400  
KB903235  
KB904706  
KB905414  
KB905749  
KB905915  
KB908519  
KB908531  
KB910437  
Windows XP Hotfix - KB885836  
Windows XP Hotfix - KB886185  
Security Update for Windows XP (KB890046)  
Security Update for Windows XP (KB893756)  
Windows Installer 3.1 (KB893803)  
Security Update for Windows XP (KB896358)  
Security Update for Windows XP (KB896423)  
Security Update for Windows XP (KB896424)  
Security Update for Windows XP (KB896688)  
Update for Windows XP (KB896727)  
Update for Windows XP (KB898461)  
Security Update for Windows XP (KB899587)  
Security Update for Windows XP (KB899588)  
Security Update for Windows XP (KB899591)  
Security Update for Windows XP (KB900725)  
Security Update for Windows XP (KB901214)  
Security Update for Windows XP (KB902400)  
Security Update for Windows XP (KB903235)  
Security Update for Windows XP (KB904706)  
Security Update for Windows XP (KB905414)  
Security Update for Windows XP (KB905749)  
Security Update for Windows XP (KB905915)  
Security Update for Windows XP (KB908519)  
Update for Windows XP (KB908531)  
Update for Windows XP (KB910437)  
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KB911280  
KB911562  
KB911927  
KB912919  
KB913446  
KB913580  
KB914388  
KB914389  
KB917344  
KB917422  
Update for Windows XP (KB911280)  
Security Update for Windows XP (KB911562)  
Security Update for Windows XP (KB911927)  
Security Update for Windows XP (KB912919)  
Security Update for Windows XP (KB913446)  
Security Update for Windows XP (KB913580)  
Security Update for Windows XP (KB914388)  
Security Update for Windows XP (KB914389)  
Security Update for Windows XP (KB917344)  
Security Update for Windows XP (KB917422)  
KB917734_W  
MP10  
KB917953  
KB918899  
KB920670  
KB920683  
KB920685  
KB921398  
KB921883  
KB922616  
KB922819  
KB923191  
KB923414  
KB924191  
KB924496  
Security Update for Windows XP (KB917953)  
Security Update for Windows XP (KB918899)  
Security Update for Windows XP (KB920670)  
Security Update for Windows XP (KB920683)  
Security Update for Windows XP (KB920685)  
Security Update for Windows XP (KB921398)  
Security Update for Windows XP (KB921883)  
Security Update for Windows XP (KB922616)  
Security Update for Windows XP (KB922819)  
Security Update for Windows XP (KB923191)  
Security Update for Windows XP (KB923414)  
Security Update for Windows XP (KB924191)  
Security Update for Windows XP (KB924496)  
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