Plasmon DVD Player D2175 User Manual

The Plasmon Enterprise  
D-Series  
D875 - D2175 Libraries ~ DVD Drive  
User Manual  
P/N 97704577 E  
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PREFACE  
Copyright  
Copyright 2004 by Plasmon®. All rights reserved. This document and the information contained herein  
are the property of Plasmon. No part of this document may be reproduced, transmitted, transcribed,  
stored in a retrieval system, or translated into any language or computer language in any form or by  
any means, electronic, mechanical, magnetic, optical, chemical, manual, or otherwise, without the  
express written permission of Plasmon.  
United States Office  
European Headquarters, UK  
Plasmon  
4425 ArrowsWest Drive  
Plasmon Data Limited  
Whiting Way  
Colorado Springs, CO 80907-3489  
Melbourn, Herts. SG8 6EN  
Disclaimer  
Plasmon makes no representation or warranties with respect to the contents of this document and  
specifically disclaims any implied warranties of merchantability or fitness for any particular purpose.  
Further, Plasmon reserves the right to revise this publication without obligation of Plasmon to notify any  
person or organization of such revision or changes.  
Trademark Notices  
Plasmon is a U.S. registered trademark of Plasmon. Rotation Station is a trademark of Plasmon. All  
other product names are trademarks or registered trademarks of their respective owners.  
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Preface  
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Revision History  
Revision  
Date  
Description  
A
B
C
D
E
September 2002  
November 2002  
March 2003  
Initial release.  
Updated installation information.  
Updated to include Multi Drive.  
Minor updates from Service.  
June 2003  
October 2004  
Updated format and presentation. Added bay pack-  
ing to Ch 2.  
NOTE  
The most current information about this product is available on the  
Preface  
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Conventions Used  
WARNING  
A WARNING is used to alert the reader to situations or conditions  
that could potentially result in personal injury, fire hazard, or  
equipment damage.  
CAUTION  
A CAUTION is used to warn of undesirable procedures, or of  
situations in which equipment damage could result.  
NOTE  
A NOTE is used to emphasize an area of text or to provide  
additional information.  
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Preface  
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Product Warranty  
This Plasmon library is warranted free from defects in materials, parts, and workmanship and to  
conform to the current product specification upon delivery. For the specific details of your warranty,  
refer to your sales contract or contact the company from which the library was purchased.  
The Plasmon quality system is in compliance with and registered to ISO9001:2000. All products are  
assembled from new or remanufactured parts.  
The warranty for the library shall not apply to failures of any unit when:  
The library is repaired by anyone other than Plasmon personnel or approved agent.  
The library is physically abused or is used in a manner that is inconsistent with the operating  
instructions or product specification defined by Plasmon.  
The library is used with incompatable software and or firmware.  
The library fails because of accident, misuse, abuse, neglect, mishandling, misapplication,  
alteration, faulty installation, modification, or service by anyone other than the factory service  
center or its approved agent.  
The library is repaired by anyone, including an approved agent, in a manner that is contrary to the  
maintenance or installation instructions supplied by Plasmon.  
The Plasmon serial number tag is removed.  
The library is damaged because of improper packaging on return.  
CAUTION  
Returning the library in unauthorized packaging may damage the  
unit and void the warranty.  
If problems with the library occur, contact your maintenance  
organization. Do not void the product warranty by allowing  
untrained or unauthorized personnel to attempt repairs.  
WARNING  
Untrained personnel operating the library may create dangerous  
situations. This could lead to physical harm to the operator, data  
loss, or disabling of the library system.  
Please review and observe all safety rules concerning the  
operation of the library.  
Preface  
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TABLE OF CONTENTS  
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INDEX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85  
CONTACTING PLASMON . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87  
Table of Contents  
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LIST OF FIGURES  
Packing the D875 - D2175 Libraries (a) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28  
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List of Figures  
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List of Figures  
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LIST OF TABLES  
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List of Tables  
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List of Tables  
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CHAPTER 1  
PRODUCT OVERVIEW  
General Information  
The D875 - D2175 libraries make multiple CD-R, CD-RW, DVD-R, DVD-RAM, and DVD-RW media  
available to computer systems for reading and writing using Multi Drive technology. These libraries are  
scalable with capacities ranging from 750 to 2175 media. A media transport element (MTE) with a dual  
picker makes rapid media exchanges and provides high performance in a multi-user environment. A  
patented Rotation Stationallows use of both single and double sided media.  
Library Models  
This manual covers the following Plasmon libraries:  
Table 1. D875 - D2175 Library Models  
Model  
D875  
Number of Media Slots  
750 to 875  
Number of Drives  
2 to 12  
D1525  
D2175  
1400 to 1525  
2 to 12  
2050 to 2175  
2 to 12  
The number of media slots varies because adding a drive module, which holds two drives, subtracts 25  
media storage slots.  
Command Processing  
The library responds to SCSI commands from a host computer system to load and unload drives, and  
move media within the library.  
Media Movement  
The media transport element (MTE) is used to move media between the media storage area and the  
drives or the I/E port. To speed the process, the MTE can hold two pieces of media simultaneously.  
Bulk Loading and Unloading Media  
Bulk loading and unloading of media is performed by using the ten slot magazines, and the Bulk Load  
Library and Bulk Unload Library front panel menu options.  
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The Magazine  
The Plasmon D875 - D2175 library uses CD-R, CD-RW, DVD-R, DVD-RAM, and DVD-RW pre-loaded  
media in a ten slot magazine. Packs of 40 pieces of media are also available. Contact Plasmon for  
ordering information. In the US, Asia/Pacific, South America, and Canada call 1-800-451-6845. In  
Europe, Middle East, and Africa call +44 (0) 1763 262 963.  
Table 2. Plasmon Pre-loaded Media  
Media Type  
Capacity  
9.4 GB (dual sides)  
DVD-R  
DVD-R  
4.7 GB (single sided)  
9.4 GB (dual sided)  
4.7 GB (single sided)  
2.6 GB (single sided)  
DVD-RAM  
DVD-RAM  
DVD-RAM  
Media  
Media  
Tray  
Magazine  
Media Tray Release  
Figure 1. The Bulk Loading Magazine  
Product Overview  
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Media and Magazine Handling  
To maintain maximum system reliability, the operator should take the time to inspect and clean each  
magazine before loading into the library.  
CAUTION  
Always condition the media to the normal operating temperature  
of the room before using them.  
Improper handling or an inappropriate environment can damage the media, the magazine, or media  
trays. To ensure continued reliability, observe the following:  
When loading a magazine into the library or when handling a magazine, ensure that the case is  
clean. Dirty magazines can cause problems in loading or the loss of written data.  
Do not load damaged media trays into a magazine or the library. Damaged media trays can  
interfere with system robotics.  
Do not expose the media to moisture or direct sunlight.  
NOTE  
Plasmon can not guarantee error free library operation if media is  
not purchased from Plasmon.  
Plasmon supplied media are packaged in a clean room and  
quality inspected to ensure error free library operation.  
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Major Hardware Components  
The following figures show the locations of major library hardware components. A brief description of  
these components appears after each figure.  
Front Access Door  
Magazine Slots for  
Bulk Loading  
(top five slots)  
I/E Port  
Front Panel Display  
Drive Modules (6X)  
(two drives per  
module)  
Magazine Access  
Door  
Power Supplies  
(three supplies  
maximum, located  
behind the panel)  
SCSI Bus  
Connectors  
Main Power Switch  
and AC Connector  
Figure 2. D875 - D2175 Library, Front View  
Front Access Door  
The front door provides access to the magazine slots and import/export port (I/E port), drive modules,  
power supplies, main power switch, SCSI connections, and circuit boards.  
Front Panel Display  
The keypad and display which provide the user interface to the system. It is used to display tests,  
modes, error codes, and other user related messages.  
Magazine Access Door  
The magazine access door opens on the magazine slots.  
Magazine Slots  
There are five magazine slots behind the magazine access door. Each magazine slot holds one  
magazine containing up to ten pieces of media. These slots are used to bulk load the library. They can  
also be used as removable storage.  
Product Overview  
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Import/Export Port (I/E)  
The Import/Export port (I/E port) holds one magazine containing ten pieces of media. The port is  
located below the five magazine slots and is used to remove and load media while the library is on-line.  
Drive Modules  
Each drive module contains two 120 mm Multi Drives which accommodate CD-R, CD-RW, DVD-R,  
DVD-RAM, or DVD-RW media. The drives allow reading and writing of data to the media. Contact  
Plasmon for the latest drive updates.  
Main Power Switch and Power Cable  
The power cable is routed through the bottom of the library to the power connector. The power switch  
is located just above the power connector.  
SCSI Interface  
The connection between the library and a host computer. The interface to the library is LVD SCSI  
using a 68-pin high density connection. The host computer must also be set up for LVD SCSI.  
Power Supplies  
A maximum of three power supplies may be installed in the library. One power supply can power up to  
six drives. Two power supplies are required for 12 drives. Three power supplies provide a redundant  
power supply option for the library. The supplies are hot swappable.  
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Rear Access Door  
Storage Slot Map  
Lift Assembly  
Media Transport  
Element (MTE)  
Rotation Station  
Figure 3. D875 - D2175 Library, Rear View  
Rear Access Door  
The rear door provides access to the robotic elements and media slots in the library.  
Lift Assembly  
The lift assembly provides the vertical and pivotal motion for the media transport element (MTE),  
providing access to all media locations.  
Media Transport Element (MTE)  
The MTE is the mechanism that picks media and moves it between storage locations and the drives.  
Rotation Station  
The Rotation Station allows use of double-sided media.  
Storage Slot Map  
The storage slot map is located on the inside of the rear access door. It identifies the media locations  
for all D875 - D2175 models.  
Product Overview  
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CHAPTER 2  
LIBRARY INSTALLATION  
Getting Started  
This chapter provides information for installing the Plasmon D875 - D2175 libraries and the procedures  
necessary to quickly put a library on-line.  
Unpacking the Library  
Save all packing material in case it is ever necessary to ship the library.  
Library Position  
Position the library in a location that allows both the front and rear door to open completely without any  
obstructions. The figure below should be used as a guide for library space planning.  
Top View  
Rear Access Door  
35" (89 cm) min  
Expansion Bay  
Library  
92" (233.7cm)  
Expansion Bay  
Front Access Door  
56 " (142.3cm)  
Figure 4. Space Planning for the Library  
Allow 3 inches (7.6 cm) behind and 2 inches (5.1 cm) on both sides of the unit for sufficient airflow.  
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Library Environment  
To ensure long term reliability, operate the library only between 10° to 32°C (50° to 90°F) and 10% to  
90% relative humidity. The media and drives require a clean environment. Excessive dust and dirt can  
lead to data loss, and increase service calls.  
Power Cable and Power Switch  
Open the front door of the library and route the supplied power cable through the access hole in the  
bottom of the library to the power cable connector.  
Power Switch  
Thread the power cable  
through the bottom of  
the library  
Power Connector  
Figure 5. D875 - D2175 Power Connector and Power Switch  
Connect the power cable to a suitable AC source. The power switch is located beside the power cable  
connection. Power on the library.  
The front panel display now prompts to remove the protective packaging material.  
Removing Internal Packing Material  
1. Apply power to the library.  
2. Follow the instructions on the front panel display to check the time and date and remove  
all packing material.  
3. Use the supplied key to unlock and open the rear access door. The library is not operable  
with this door open.  
4. Remove the two pieces of MTE protective packing foam. See the figure below.  
Library Installation  
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Packing Foam  
Figure 6. Removing the Packing Foam from the MTE  
Library Initialization  
After the protective packaging material is removed the user is prompted on the front panel display to  
close the rear door. The library now performs a self-calibration and initialization routine.  
NOTE  
It may be necessary to reboot the host computer for it to recognize  
the library.  
Some modifications to the host hardware or operating system may be necessary for it to recognize the  
library. These modifications may include patches, driver updates, or modifications to the configuration  
files. Please consult the host hardware or operating system documentation to see if any of these  
applications apply.  
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SCSI Connection  
Turn the library’s power switch to the off position prior to connecting the SCSI interface.  
The library requires a host computer with a dedicated LVD SCSI host bus adapter (HBA). Ensure that  
the library is powered off prior to connecting the SCSI cables.  
The SCSI cable passes through the bottom of the library into the appropriate SCSI connector inside  
the front door of the library.  
CAUTION  
Ensure the host computer provides an LVD SCSI interface. HVD  
SCSI is not compatible with LVD SCSI. If an improper connection  
is made, damage to the library or connected equipment could  
result.  
SCSI Connection  
(one, two, or three buses)  
Figure 7. Connecting the SCSI Interface  
Library Installation  
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Loading Media  
There are two methods for loading media into the D875 - D2175 libraries:  
High Speed Bulk Loading (recommended): This method is intended as the first time solution to  
mass load the library with media when the library is off-line. This method utilizes all six magazine  
slots to load the library.  
I/E Port Magazine Loading: This is intended for importing and exporting up to ten pieces of media  
in a removable magazine while the library is on-line.  
When loading the library for the first time, use the high speed bulk loading method described below:  
1. Turn on the power.  
2. From the front panel menu select Set Up Library>Offline Operations>Bulk Load Library.  
3. Open the library front door and the magazine access door. Note that when the Bulk Load  
Library option is selected, the magazine door opens.  
4. Place a pre-loaded magazine in each magazine slot (magazine 1 through magazine 6).  
5. When the green LED goes out, remove the appropriate empty magazine and install the  
next full magazine.  
NOTE  
Third party software is required to operate the library  
Magazine Eject  
Button  
Magazine 6  
41 - 50  
Load Status  
Indicator  
Magazine 5  
31 - 40  
Magazine 4  
Magazine Access Door  
21 - 30  
Magazine 3  
11 - 20  
Magazine 2  
1 - 10  
I/E Slot  
IE 1 - IE 10  
Figure 8. Magazine Slots  
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Table 3. Magazine Slot LED Indicators  
LED State  
Description  
Magazine present or not present  
N/A  
On  
Off  
Blinking  
Magazine may be removed  
Bulk Loading Indicators  
On  
Magazine in use  
Off  
Remove to reload with media  
Insert magazine in appropriate position  
Blinking  
Library Installation  
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Identifying Storage Slots  
Viewing the system through the open rear access door, the columns are numbered from left to right.  
The left most column (when the left expansion bay is installed) is column one and the right most  
column (when the right expansion bay is installed) is column seven. The media slots are numbered  
from top to bottom, except for the magazine slots. The table below shows the model number, the  
number of slots, and provides a listing of the columns involved. The column numbers in the table are  
listed in sequence.  
Table 4. Organization of Media in the Library  
Model  
D875  
Number of Slots  
750 to 875  
Column Numbers  
All Magazine Slots + 3, 4, and 5  
D1525  
D2175  
1400 to 1525  
2050 to 2175  
All Magazine Slots + 3, 4, 5, 1, and 2  
All Magazine Slots + 3, 4, 5, 1, 2, 6, and 7  
(OptionalExpansion)  
(OptionalExpansion)  
Column 1  
Column 2  
Column 3  
51  
Column 4  
Column 5  
551  
Column 6  
Column 7  
876  
1201  
376  
1851  
1526  
1225  
1226  
900  
901  
75  
76  
400  
401  
1875  
1876  
575  
576  
1550  
1551  
925  
926  
1250  
1251  
100  
101  
425  
600  
601  
1900  
1901  
1575  
1576  
Magazine Slots  
41 - 50  
950  
951  
125  
126  
1275  
1276  
625  
626  
1925  
1926  
1600  
1601  
31 - 40  
21 - 30  
975  
976  
150  
151  
1300  
1301  
650  
651  
1950  
1951  
1625  
1626  
11 - 20  
1000  
1001  
175  
176  
1325  
1326  
675  
676  
1975  
1976  
1650  
1651  
1 - 10  
I/E 1 - I/E 10  
1350  
1351  
1025  
1026  
200  
201  
2000  
2001  
700  
701  
1675  
1676  
Drive  
1
Drive  
2
1375  
1376  
1050  
1051  
225  
2025  
2026  
725  
726  
1700  
1701  
426  
Drive  
3
226  
Or *  
Or  
Drive  
4
1400  
1401  
1075  
1076  
250  
251  
450  
451  
2050  
2051  
750  
751  
1725  
1726  
Drive  
5
Drive  
6
1425  
1426  
1100  
1101  
275  
276  
475  
476  
2075  
2076  
775  
776  
1750  
1751  
Drive  
7
Or  
1450  
1451  
Drive  
8
1125  
1126  
300  
301  
500  
501  
2100  
2101  
800  
801  
1775  
1776  
Drive  
9
Or  
Or  
1475  
1476  
1150  
1151  
325  
326  
525  
526  
Drive  
10  
2125  
2126  
825  
826  
1800  
1801  
Drive  
11  
1500  
1501  
1175  
1176  
350  
351  
550  
2150  
2151  
850  
851  
Drive  
12  
1825  
1826  
Rotation Station  
1525  
1200  
375  
2175  
875  
1850  
Shaded areas represent the optional expansion modules (650 slots each module)  
*
=
Each drive module takes an equivalent space of 25 storage slots  
Figure 9. Slot Storage Map  
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D1525 - D2175 Bay Installation  
The expansion storage bays that attach to the sides of the Plasmon D875 library are shipped  
separately. The following instructions explain how to mount the bays to the main library chassis.  
Note: This operation should be performed by two people.  
1. The main library chassis is shipped without side panels as shown below. Remove the  
side panels if upgrading a standard D875 library to a D1525 and D2175.  
Figure 10. Expansion Bay Installation (a)  
Library Installation  
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2. Position the expansion bay flush against the library chassis matching the guide pins on  
the chassis to the guide holes on the expansion bay.  
Figure 11. Expansion Bay Installation (b)  
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3. Using a 5/16 in hex wrench, engage the four latch hooks that hold the expansion bays to  
the library chassis. There are two on each side of the bay.  
Figure 12. Expansion Bay Installation (c)  
4. Using a phillips head screw driver, attach the finish matching cover plate to the back side  
of the expansion bay with the color coated screws provided.  
Figure 13. Expansion Bay Installation (d)  
Library Installation  
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5. Attach the finish matching square column to the front of the bay by hanging it on the  
screw heads provided.  
Figure 14. Expansion Bay Installation (e)  
6. Finally, attach the finish matching side panel to the bay by hanging it on the screw heads  
provided.  
Figure 15. Expansion Bay Installation (f)  
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Library Packing Instructions  
This section is provided in case it is necessary to ship the library (without expansion bays) to another  
location or back to Plasmon. Instructions on how to pack the expansion bays is provided later in this  
chapter. These procedures must be followed.  
CAUTION  
Plasmon libraries must be shipped in the original packaging.  
Shipping a unit in anything other than the manufacturers  
packaging voids the warranty. Replacement packaging is  
available from Plasmon.  
The library must be parked before packing the system.  
Follow these steps to pack the library for shipping:  
1. While parking, the library prompts for insertion of the MTE packaging material.  
2. Insert the first piece of foam under the Rotation Station. Place this foam so the tab is on  
the top left side when viewed from the back of the library.  
3. Insert the second piece of foam under the MTE being careful not to damage the vertical  
path emitter. Place this foam so the cut-out is on the left when viewed from the back of the  
library.  
Foam tab  
1st Piece of  
Packaging  
Foam  
2nd Piece of  
Packaging  
Foam  
Figure 16. Packing the D875 - D2175 Libraries (a)  
Library Installation  
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4. Place skid ramp on the ground in front of the packaging skid. Connect the velcro on the  
ramp to velcro on packaging skid.  
Figure 17. Packing the D875 - D2175 Libraries (b)  
5. Roll the library onto packaging skid. The library’s front door goes onto skid first. Push on  
bottom of library when rolling onto packaging skid.  
6. Cover the library with the anti-static bag, and insert back edge-board into slots with foam  
protected side toward library.  
Figure 18. Packing the D875 - D2175 Libraries (c)  
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7. Remove ramp from skid and place upright in slot provided behind library. Close velcro  
fasteners.  
Figure 19. Packing the D875 - D2175 Libraries (d)  
8. Place top foam over library, and fit in place.  
Figure 20. Packing the D875 - D2175 Libraries (e)  
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9. Place cardboard sleeve over library, and place lid on top.  
Figure 21. Packing the D875 - D2175 Libraries (f)  
10. Finally, strap box to the skid for shipping.  
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Packing Instructions (D1525 - D2175 Expansion Bays)  
This section is provided in case it is necessary to ship the bays to another location, or back to  
Plasmon. These procedures must be followed.  
CAUTION  
Plasmon libraries and bays must be shipped in the original  
packaging. Shipping  
a
unit in anything other than the  
manufacturers packaging voids the warranty. Replacement  
packaging is available from Plasmon.  
Follow these steps to pack the bays for shipping:  
1. Lay out the pallet & ramp, wheeled skid, and mounting blocks as shown in the picture  
below. Ensure the ramp is securely attached to the pallet with the velcro strips.  
Figure 22. Expansion Bay Packing (a)  
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2. Place the first bay on the wheeled skid as shown in the picture below.  
Figure 23. Expansion Bay Packing (b)  
3. Position the bay so the mounting bolt hole lines up as shown below.  
Figure 24. Expansion Bay Packing (c)  
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4. Use a mounting block and a hex head bolt to secure the bay to the wheeled skid.  
Figure 25. Expansion Bay Packing (d)  
5. Hang the painted skin and spacer column on their mounting screws as shown.  
Figure 26. Expansion Bay Packing (e)  
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6. Secure a second bay in the same way, but facing the opposite direction.  
Figure 27. Expansion Bay Packing (f)  
7. With two people steadying the bays, roll the wheeled skid up the ramp onto the pallet.  
Push at the bottom to avoid tipping.  
Figure 28. Expansion Bay Packing (g)  
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8. Secure the wheeled skid to the pallet with four hex head bolts (two on each side).  
Figure 29. Expansion Bay Packing (h)  
9. Cover each bay with an anti-static bag, and tape the ramp in an upright position as  
shown.  
Figure 30. Expansion Bay Packing (i)  
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10. Place the shaped foam topper on the bays. Make certain the center spacer foam fits  
down between the bays. Then slid the cardboard box over the bays and tape the top flaps  
closed.  
Figure 31. Expansion Bay Packing (j)  
11. Finally, strap box to skid for shipping.  
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CHAPTER 3  
MENU SYSTEM  
Navigating the Menu System  
The Plasmon D-Series library modes and functions are controlled using four selection buttons located  
on the front panel display. A liquid crystal display (LCD) located directly above the buttons, provides  
system status and other important information.  
Description Line  
Selection Button Indicators  
Figure 32. LCD Display Format  
The description line displays the number and name of the mode or test when navigating menus. An  
ellipsis (...) following a name indicates that the selection contains submenus.  
The selection button indicators display the function of the four buttons located directly below the  
indicators. A dash above a button means that no function is associated with this key. The following  
LCD Symbols table provides an explanation of each symbol.  
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Table 5. LCD Symbols  
Meaning  
LCD symbol  
Enter a menu selection  
Exit a menu selection  
H
F
A
Change a mode selection  
Switch to display scroll mode  
Z
B
V
U
N
M
D
R
X
Confirm a selection  
Decrement a numeric value or scroll display up  
Increase a numeric value  
Go to the previous menu item  
Go to the next menu item  
Display a list of menu items  
Run a motor or execute a function  
Indicates a drive is turned off  
Indicates media exists in an element  
z
Indicates magazine exists in an element  
Indicates the element is empty  
Indicates an empty tray in a drive  
Menu System  
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Power Up Menu Options  
The following operations can be performed at the initial power up stage:  
Entering the library’s main menu system.  
Viewing error information.  
When the library powers up, the LCD displays:  
Displays element status  
information as described  
in the table below  
Displays Error xx if an  
error occurs  
Pressing the button  
below SELECT  
displays the main  
menu functions  
Displays C when an error  
occurs  
Figure 33. Power Up LCD Display  
Table 6. Power Up LCD Symbols  
Symbol  
Meaning  
D
T
Drive status (drive present, media present)  
Media Transport Element status (media present)  
I/E Port status (magazine present)  
Ten Slot Magazine slot status (magazine present)  
Empty element  
I
MAG  
Media in element  
z
Magazine in element  
Empty tray in drive  
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Main Menu Overview  
The D875 - D2175 library LCD menu system starts with nine top-level options. To cycle through the  
options at any level press  
[
D
SELECT]. To enter a selection press [  
H
].  
Select Menu  
1 Library Status  
3 Turn Drive Off  
5 Service Drive  
7 Setup Library  
2 Exchange  
Magazines  
8 Maintenance  
Mode  
4 Turn Drive On  
6 Restore Drive  
Reserved for  
Plasmon Trained  
Service Personnel  
1 Config Information  
2 Status Information  
3 Error Information  
4 Network Interface  
5 Off-line Operations  
1 Config Information  
2 Status Information  
3 Error Information  
4 Network Interface  
Figure 34. Main Menu Overview  
Menu System  
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Table 7. Main Menu Selections  
Description  
Menu Selection  
1 Library Status  
Allows viewing only of library settings. To make changes, use the Set Up  
menu.  
2 Exchange Magazines  
3 Turn Drive Off  
Use to release the magazine from the library.  
Use to turn off individual drives. Drives may not be hot-swapped in this  
mode. For password protected operations, the factory default password is  
"AAAA".  
4 Turn Drive On  
5 Service Drives  
Use to turn on individual drives. For password protected operations, the  
factory default password is "AAAA".  
Use to remove power from the drive to allow removal or replacement. This  
option takes down the entire SCSI bus the drive is on, and all drives associ-  
ated with this bus loose SCSI access. For password protected operations,  
the factory default password is "AAAA".  
6 Restore Drives  
7 Set Up Library  
Use to restore power to the drives after removal or replacement. For pass-  
word protected operations, the factory default password is "AAAA".  
Allows viewing and changing of library settings. When performing opera-  
tions from the Set Up menu, the library is taken off-line.  
8 Maintenance Mode  
Allows testing, setting up, or configuring the library. When performing oper-  
ations from the Maintenance Mode menu, the library is taken off-line. These  
operations are reserved for Plasmon authorized service personnel. For  
password protected operations, the factory default password is “AAAA”.  
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Library Status Menu Overview  
Use the Library Status menu to view the library’s status only. To make changes to the library’s status,  
use the Set Up menu.  
The figure below shows the Library Status menu options.  
1Library Status  
1Conf igInf ormation  
2StatusInf ormation  
3ErrorInf ormation  
4NetworkInterf ace  
1UnitInf ormation  
2SerialNumber  
3Date andTime  
4SCSI BusConf ig  
5ChangerAddress  
6Driv eAddresses  
7ChangerOptions  
8Passwords  
1Element Status  
2Driv eStates  
1 ErrorLog  
NotUsed  
2ErrorStatistics  
3Ev entHistory  
4Micro-OpStack  
3Power-OnHours  
4Unit Cy cleCount  
5Driv eLoadCounts  
6FunctionCounts  
9RMIInf ormation  
Figure 35. Library Status Menu Options  
Menu System  
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Table 8. Library Status Menu Selections  
Menu Selection  
1 Config Information  
Description  
Allows viewing only of library configuration settings.  
To view the storage slot count, drive count, and firmware revision.  
To view the serial number assigned to the library.  
To view the current date and time settings.  
To view the current SCSI Bus configuration  
To view the changer SCSI ID.  
1 Unit Information/Config  
2 Serial Number  
3 Date and Time  
4 SCSI Bus Config  
5 Changer Address  
6 Drive Addresses  
7 Changer Options  
To view individual drive SCSI IDs.  
To view changer options:  
Disable Tray Return (default Y or N)  
Tray Return on Power (Y or default N)  
Disable Autoload/Eject (Y or default N)  
Ignore Recovery Errors (Y or default N)  
Limit Recovery (Y or default N)  
Enable All Uattn (Y or default N)  
8 Passwords  
This option is not available when library is online.  
Not supported.  
9 RMI Information  
2 Status Information  
1 Element Status  
Allows viewing only of library status.  
To view which elements (slots, drives, pickers, or I/E station) are populated  
by media.  
2 Drive States  
To view the power on/off state of a drive.  
3 Power-On Hours  
To view total hours of power to library. Useful for preventive maintenance.  
Cannot be reset.  
4 Unit Cycle Count  
5 Drive Load Counts  
6 Function Counts  
To view total cycle count since first startup. Cannot be reset.  
To view total drive loads since last reset of count.  
To view total function counts since last reset of count.  
Lift Movement Count  
Picker 1 Movement Count  
Picker 2 Movement Count  
Change Picker Count  
Pivot L/R Col Movement Count  
Mag Door Open Count  
Disk Flip Count  
Cumul Lift Dist  
Cumul Picker Dist  
Cumul Pivot Rotation  
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Menu Selection  
3 Error Information  
Description  
Allows viewing only of library error information.  
1 Error Log  
To view a chronological list of last ten errors since log was last cleared.  
To view a list of the ten most frequent errors since list was last cleared.  
2 Error Statistics  
3 Event History  
To view the SCSI command event history since it was last reset. Only SCSI  
commands which affect library operations are recorded.  
4 Micro-Op Stack  
To view a list of operations performed for the last failing SCSI command.  
These micro operations include position, position and flip, pick, store, load,  
and unload. The list includes forward and backward operations (media  
movement, and undo and retry for attempted failure recovery). This log is  
cleared whenever the system is initialized.  
4 Network Interface  
Not Used.  
Menu System  
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Set Up Library Menu Overview  
Use the Set Up Library menu to change the library’s status. When performing operations in the Set Up  
Library menu, the library is taken off-line.  
The figure below shows the Set Up Library menu options.  
7 Set Up Library  
1 Config Information  
2 Status Information  
3 Error Information  
4 Network Interface  
5 Offline Operations  
1 Rescan Elements  
2 Return all Trays  
3 Park Library  
1 Unit Info/Config  
1 Element Status  
2 Drive States  
1 Error Log  
Not Used  
2 Serial Number  
2 Error Statistics  
3 Event History  
4 Micro-Op Stack  
3 Date and Time  
4 SCSI Bus Config  
5 Changer Address  
6 Drive Addresses  
7 Changer Options  
3 Power-On Hours  
4 Unit Cycle Count  
5 Drive Load Counts  
6 Function Counts  
4 Test Library  
5 Service Drives  
6 Restore Drives  
7 Bulk Load Library  
8 Bulk Unload Library  
8
Passwords  
9 RMI Information  
Figure 36. Set Up Library Menu Options  
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Table 9. Set Up Library Menu Selections  
Menu Selection  
1 Config Information  
Description  
Allows viewing and editing of library configuration settings.  
To view the storage slot count, drive count, and firmware revision.  
To view the serial number assigned to the library.  
To view/edit the current date and time settings.  
To view the current SCSI bus configuration.  
To view/set the changer SCSI ID.  
1 Unit Information/Config  
2 Serial Number  
3 Date and Time  
4 SCSI Bus Config  
5 Changer Address  
6 Drive Addresses  
7 Changer Options  
Disable Tray Return  
To view/set individual drive SCSI IDs.  
To view/edit changer options:  
Disables return of media trays to their magazines when entering Magazine  
Exchange mode.  
Tray Return On Power  
Disable Auto LD/EJ  
Ignore Recover Errs  
Enables the return of media trays to the magazines upon library power on.  
Disables auto clamping and unclamping of the media tray.  
If library can recover from an error, it will keep operating and not report the  
error.  
Limit Recovery  
Enable All UATTN  
8 Passwords  
To limit error recovery effort to four tries.  
Enable all unit attention conditions to host.  
To set or change passwords. To remove password protection from a menu  
selection, press the check mark without entering any letters. The factory  
default password is AAAA. If a password is forgotten or lost, please contact  
Plasmon support.  
9 RMI Information  
Not supported.  
2 Status Information  
1 Element Status  
Allows viewing/editing of library status.  
To view/edit which elements (slots, drives, pickers, or I/O stations) are pop-  
ulated by media trays. Individual slot status can be set to full or empty.  
2 Drive States  
To view a drive’s on/off state.  
3 Power-On Hours  
To view total hours of power to library. Useful for preventive maintenance.  
Cannot be reset.  
4 Unit Cycle Count  
5 Drive Load Counts  
To view total cycle count since first startup. Cannot be reset.  
To view/reset total drive loads since last reset of count.  
Menu System  
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Menu Selection  
Description  
6 Function Counts  
To view/reset total function counts since last reset of count.  
Lift Movement Count  
Picker 1 Move Count  
Picker 2 Move Count  
Change Picker Count  
Pivot Col Move Count  
Mag Door Open Count  
Disk Flip Count  
Cumul Lift Dist  
Cumul Picker Dist  
Cumul Pivot Rotation  
3 Error Information  
1 Error Log  
Allows viewing/clearing of library error information.  
To view/clear a chronological list of last ten errors since log was last  
cleared. The first on the list is the most recent.  
2 Error Statistics  
3 Event History  
4 Micro-Op Stack  
To view/clear a list of the ten most frequent errors since list was last  
cleared.  
To view/clear the SCSI command event history since it was last reset. Only  
SCSI commands which affect library operations are recorded.  
To view a list of operations performed for the last failing SCSI command.  
These micro operations include position, flip, pick, store, load, and unload.  
The list includes forward and backward operations (media movement, and  
undo and retry for attempted failure recovery). This log is cleared whenever  
the system is initialized. This error should be reported to Plasmon for  
decoding.  
4 Network Interface  
Not Used.  
5 Offline Operations  
1 Rescan Elements  
Allows basic offline operations.  
Scans all storage slots and drives to identify media present.  
Returns all magazine trays to their magazines.  
2 Return All trays  
3 Park Library  
To park the picker before shipping or moving the library. Also, remove all  
media before moving the library.  
4 Test Library  
To perform basic sensor and motor tests.  
5 Service Drives  
To turn a drive off and temporarily terminate the SCSI bus for drive replace-  
ment.  
6 Restore Drives  
To turn a drive on and remove temporary SCSI bus termination after drive  
replacement.  
7 Bulk Load Library  
Allows initial high speed bulk loading of required media.  
Allows unloading the entire library for packing and shipping.  
8 Bulk Unload Library  
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APPENDIX A  
SPECIFICATIONS  
Overall Library Specifications  
The following table provides information about the Plasmon D875 - D2175 libraries. These  
specifications are subject to change without notice.  
Table 10. D875 - D2175 Specifications  
Specification  
D875  
D1525  
D2175  
1
750 - 875  
1400 - 1525  
2050 - 2175  
Number of Storage Slots  
1
7.1 - 8.2  
13.1 - 14.3  
19.2 - 20.4  
Library Capacity (TBytes)  
Media Transport Times:  
Swap Times  
Flip every other access 15.3 seconds / 235 swaps per hour  
Flip one way 11.9 seconds / 302 swaps per hour  
Never Flip 8.5 seconds / 425 swaps per hour  
Exchange Times  
Flip 1/2 time 9.8 seconds  
6.39 seconds  
No Flip  
Maximum Number of Drives  
Library Reliability (MSBF)  
12  
12  
12  
>2,500,000  
Standard  
>2,500,000  
Standard  
>2,500,000  
Standard  
TM  
Rotation Station  
Picker Type  
Dual  
Dual  
Dual  
Import / Export Port  
Removable Storage Slots  
Ten-Slot Magazine  
Ten-Slot Magazine  
Ten-Slot Magazine  
Five Ten-Slot  
Magazines  
Five Ten-Slot  
Magazines  
Five Ten-Slot  
Magazines  
Library Interface  
LVD (Auto - Sensing), SCSI 2 and SCSI 3 Compliant  
68-pin high density female connector  
Warranty  
1 Year (First year on-site 5X9 next business day)  
Dimensions - Stand Alone  
Height 68 in (172.3 cm)  
Width 27.2 in (69.1 cm)  
Depth 36 in (91.4 cm)  
68 in (172.3 cm)  
35 in (89 cm)  
36 in (91.4 cm)  
631 lbs (286 kgs)  
68 in (172.3 cm)  
41.2 in (105 cm)  
36 in (91.4 cm)  
771lbs (350 kgs)  
Weight 491 lbs (223 kgs)  
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Specification  
D875  
Library  
Height 76.5 in (194.3 cm) 72.5 in (184.2 cm)  
Width 49 in (124.5 cm)  
Depth 37 in (94 cm)  
D1525  
D2175  
Dimensions - Shipping  
One expansion bay  
Two expansion bays  
72.5 in (184.2 cm)  
34 in (86.3 cm)  
34 in (86.3 cm)  
35 in (89 cm)  
35 in (89 cm)  
2
2
Weight 571 lbs (259 kgs)  
185 lbs (84 kgs)  
325 lbs (148 kgs)  
(see D875 dimensions)  
(see D875 dimensions)  
Operating Temperature  
50 to 90F / 10 to 32C  
Non - Operating Temperature -40 to 158 F /-40 to 70 C  
Operating Humidity  
Operating Voltage  
Operating Frequency  
10 to 90% RH (non-condensing)  
100 to 240 VAC (Auto ranging power supply)  
50 / 60 Hz  
Power Consumption (2  
Drives)  
145 W / 495 BTU/hr  
Power Consumption (12  
Drives)  
285 W / 972 BTU/hr  
If the third power supply is installed, add 37 W / 126 BTU/hr  
Options  
Redundant Power Supplies  
3
Kit for adding two or three SCSI Busses  
1
= Actual number of slots and library capacity depends on drive configuration.  
2
= Represents the shipping weight of each expansion bay. The expansion bays are shipped on a  
separate pallet.  
3
= Additional SCSI busses required depending on number of drives.  
Table 11. Media Specifications  
Specification  
Environmental  
Limits  
o
o
Operating Temperature  
(at 1000 ft or less ASL)  
Non-Operating Temperature  
Max Gradient Temperature / hr  
Operating Humidity  
+10 to +32 C (+50 to +90 F)  
o
o
- 40 to +50 C (- 40 to +122 F)  
o
o
10 C (18 F per hour)  
10 to 85% RH non-condensing  
10 to 95% RH non-condensing  
Non-Operating Humidity  
Appendix A  
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Power Cable Specification  
The voltage rating and the current rating of the power cord set shall be higher than the rated voltage  
and current of this unit. The voltage rating of the power cord set shall be higher than the power source.  
For the U.S. and Canada:  
Power cord must be UL listed and CSA labeled. Type SJT, SVT, ST, SJO or SO, 3-conductors, No. 18  
AWG, rated 125v, 10A  
For Germany and continental Europe:  
STROMANFNAHME: 100-240 VAC, 50/60 Hz, 6A.  
Für eine 230V-Anwendung, ist eine harmonisierte <HAR> konfektionierte Leitungsschnur, Typ  
H05vvf3G1.00, die für 250V/10A oder die Gleichwertigkeit geeognet ist, zu benutzen.  
If there are any questions in regards to the proper cord sets, consult the distributor.  
SCSI Cable Specification  
SCSI Cables and Connectors  
Plasmon recommends using Wide LVD SCSI cables and connectors that conform to SCSI-3  
specifications.  
NOTE  
To comply with the regulations and standards in this manual, all  
SCSI cables and connectors used with the library must be  
properly shielded.  
SCSI Cable Length  
Plasmon recommends using SCSI cables that conform to SCSI-3 specifications with high density 68-  
pin connectors. The following table shows the allowable cable lengths for the LVD SCSI interface.  
Table 12. Maximum Allowable SCSI Cable Length (LVD)  
Library Internal Cable Length  
Allowable External Cable  
Length  
Bus 1  
Bus 2  
Bus 3  
10 ft (3 M)  
3 ft (1 M)  
3 ft (1 M)  
29 ft (9 M)  
36 ft (12 M)  
36 ft (12 M)  
SCSI Termination  
The Plasmon D875 - D2175 libraries are terminated internally. No external termination is required.  
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APPENDIX B  
SCSI BUS INFORMATION  
SCSI Bus Configurations  
The following three figures show how to connect drives for single, dual and triple SCSI bus  
configurations. Each bus in the library supports a maximum of four drives. The library address should  
always be assigned to SCSI Bus 1.  
Single Bus Configuration  
SCSI Bus 1  
Host  
Computer  
Drive 1  
Drive 2  
Drive 3  
Drive 4  
Terminator  
Figure 37. Single Bus Configuration  
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Dual Bus Configuration  
SCSIBus 1  
Host  
Computer  
Drive 1  
Drive 2  
Drive 3  
Drive 4  
Drive 5  
Drive 6  
Drive 7  
Drive 8  
Terminator  
SCSIBus 2  
Terminator  
Figure 38. Dual Bus Configuration  
Appendix B  
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Triple Bus Configuration  
SCSI Bus 1  
SCSI Bus 2  
SCSI Bus 3  
Host  
Computer  
Drive 1  
Drive 2  
Drive 3  
Drive 4  
Drive 5  
Drive 6  
Drive 7  
Drive 8  
Drive 9  
Drive10  
Drive11  
Drive12  
Terminator  
Terminator  
Terminator  
Figure 39. Triple Bus Configuration  
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SCSI ID Configuration  
The SCSI IDs are set at the factory to the following settings for the Plasmon D875 - D2175 libraries:  
Table 13. Factory Default SCSI IDs for the D875 - D2175 Libraries  
Device  
Bus  
Config  
1
Bus  
Config  
2
Bus  
Config  
3
Bus  
Config  
4
Bus  
Config  
5
Bus  
Config  
6
Bus  
Config  
7
SCSI SCSI SCS  
SCSI SCSI SCSI SCSI SCSI SCSI SCSI SCSI SCSI SCSI SCSI  
Bus  
ID  
Bus  
ID  
Bus  
ID  
Bus  
ID  
0
1
2
3
0
1
2
3
Bus  
ID  
0
1
2
3
0
1
0
1
Bus  
ID  
0
1
2
3
0
1
0
1
2
3
Bus  
ID  
0
1
2
3
0
1
2
3
0
1
2
3
6
Drive 1  
Drive 2  
Drive 3  
Drive 4  
Drive 5  
Drive 6  
Drive 7  
Drive 8  
Drive 9  
Drive 10  
Drive 11  
Drive 12  
1
0
1
0
1
0
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
2
2
0
1
2
1
1
1
1
1
3
2
1
1
3
1
1
1
1
2
0
2
2
2
2
2
1
2
2
2
2
2
3
3
2
2
3
3
2
3
3
3
3
3
3
Changer  
Device  
1
6
1
6
1
6
1
6
1
6
1
6
1
Appendix B  
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Drive Combinations  
The information in the table below shows the maximum drive combinations for three SCSI busses.  
Note that DVD-R drives may only be used on Bus 2 and Bus 3.  
Table 14. SCSI Bus and Drive Combinations  
Drive  
Combination  
Bus 1  
Maximum Num-  
ber of Drives  
Bus 2  
Maximum Num-  
ber of Drives  
Bus 3  
Maximum Num-  
ber of Drives  
Maximum Total  
Number of  
Drives  
DVR - RAM only  
DVD - R only  
4
4
4
12  
4
0
2
2
DVD - RAM /  
DVD - R  
4 (DVD - RAM only)  
2 (DVD - R only)  
2 (DVD - R only)  
8
Multi Drive  
4
4
4
4
4
4
12  
Maximum Drives  
per Bus  
12 (maximum drives  
for the library)  
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Appendix B  
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APPENDIX C  
SAFETY AGENCY STANDARD  
The D875 - D2175 library is in compliance with the following domestic and international product safety  
standards when the unit is properly installed and operated in accordance with the product documents.  
Safety  
IEC 60950 3rd Edition: (1999), UL 60950 3rd Edition: (2000), CSA C22.2 No.60950  
Emission  
EN 55011 Class A, EN 55022 / CISPR 22 Class A, FCC Class A, CNS 13438 Class A,  
EN 61000-3-2, EN 61000 3-3  
Immunity  
EN 55024  
FCC Notice  
This equipment has been tested and found to comply with the limits for a Class A digital device,  
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection  
against harmful interference when the equipment is operated in a commercial environment. This  
equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in  
accordance with this instruction manual, may cause harmful interference to radio communications.  
Operation of this equipment in a residential area is likely to cause harmful interference in which case  
the user will be required to correct the interference at his own expense.  
Shielded cables are required for this device to comply with FCC Rules. Use shielded cables when  
connecting this device to others.  
Industry Canadian Notice per ICES-003  
English: This Class A digital apparatus meets all requirements of the Canadian Interference-Causing  
Equipment Regulations.  
French: Cet appareil numérique de la classe A respecte toutes les exigences du Règlement sur le  
matériel brouilleur du Canada.  
Australia / New Zealand  
This equipment has been tested and complies with AS/NZS 3548.  
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Taiwan (BSMI) Class A Warning Statement  
Laser Safety Notice  
This library is a Class 1 Laser Product.  
CDRH Regulations  
The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration  
implemented regulations for laser products on August 2, 1976. These regulations apply to laser  
products manufactured from August 1, 1976. Compliance is mandatory for products marketed in the  
United States.  
Lithium Battery  
The Main Control Board and the Front Control Panel contain a lithium battery which could explode if  
incorrectly replaced. Replace only with a qualified replacement battery. Return the old battery to the  
manufacturer for disposal or dispose of in accordance with local regulations for the disposal of lithium  
batteries.  
“ATTENTION: IL Y A DANGER D’EXPLOSION S’IL Y A REPLACEMENT INCORRECT DE LA  
BATTERIE. REMPLACER UNIQUEMENT AVEC UNE BATTERIE DU MEME TYPE OU D’UN TYPE  
RECOMMANDE PAR LE CONSTRUCTEUR. METTRE AU REBUT LES BATTERIES USAGEES  
CONFORMEMENT AUX INSTRUCTIIONS DU FABRICANT.”  
Vorsicht! Explosionsgeahr bei unsachgemabem Austausch der batterie. Ersatz nur durch denselbel  
oder einen vom Hersteller empfolhenen gleichwertigen Typ. Entsorgung gebrauchter Batterien nach  
Angaben des Herstellers.  
Appendix C  
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APPENDIX D  
ERROR CODES  
If an error occurs while on-line, the library retries the operation that failed. If the retried operation fails,  
the library attempts to return the media to its location before the operation and sends an error code to  
the host computer. This error code is displayed on the front panel display of the library.  
The following error codes are provided to assist in detecting and finding the corrective action for a  
library error. Note the error code number displayed on the front panel display, and find the  
corresponding error code in the following table. The table is sorted by error code number.  
CAUTION  
The corrective actions shown in the error code table should only  
be performed by qualified Plasmon trained personnel.  
Example:  
When a library error occurs, the LCD screen displays the error temporarily as shown below  
ERROR 03  
NVRAM FAIL  
SUBCODE: 01  
O D SELECTP  
[C]  
O G P  
Press [C] to clear the error  
After a few seconds the display changes as shown below:  
D:  
C C C C C C  
TT:C  
MAG:.....I:.  
E03  
O D SELECTP  
[?]  
O G P  
Press [?] to re-display the error  
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Table 15. D875 - D2175 Error Codes  
Error  
Code  
(hex)  
Sub-  
code  
Error  
Description  
Subcode  
Description  
Compo-  
nent  
Corrective Action  
00  
0
1
Unknown error  
No additional info  
No additional info  
02  
Flash checksum Found during SCSI  
send diagnostics  
Replace Main controller, or  
flash FW download per-  
formed  
2
1
Found during period  
check  
03  
NVRAM fail  
Failure in startup  
Main control- Replace Main controller  
ler circuit  
board  
0A  
0C  
1
1
Bad element  
code  
Firmware  
Download new firmware  
Download new firmware  
OP stack over-  
flow  
Recording operation  
Firmware  
2
1
Undoing operation  
Nothing to undo  
0D  
Bad OP stack  
index  
Firmware  
Download new firmware  
2
Invalid undo operation  
code  
0E  
0F  
11  
group # Flash program  
fail (main code)  
Code down load  
progress (MAIN code)  
Main control- Replace Main controller  
ler or Firm-  
ware  
download new firmware  
group # Flash program  
fail (DSP)  
Code download  
progress (DSP code)  
Main control- Replace Main controller  
ler or Firm-  
ware  
download new firmware  
1
2
3
4
DSP not  
responding  
No response for lift  
motor movement com- ler or Firm-  
mand  
Main control- Replace Main controller  
download new firmware  
ware  
No response for picker  
motor movement com-  
mand  
No response for pivot  
motor movement com-  
mand  
No response SSC of  
DSP  
Appendix D  
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Error  
Code  
(hex)  
Sub-  
code  
Error  
Description  
Subcode  
Description  
Compo-  
nent  
Corrective Action  
5
1
No communication  
response from DSP for  
a command sent  
12  
Cable connect  
fail  
Bad CJ5 cable, main  
controller to VP  
decoder circuit board  
2
3
Bad cable, VP decoder  
CJ2 to upper sensors  
Main circuit board cable  
fail, CJ4 (To Pivot, Lift  
circuit board)  
4
5
6
Main circuit board cable  
fail, CJ5 (to VP decoder  
circuit board)  
Main circuit board cable  
fail, CJ7 (interlock, ref-  
erence sensor)  
Main circuit board cable  
fail, CJ10 (To PWR dist  
circuit board - supply  
monitor)  
7
8
9
Drive interface CJ5 to  
SCSI converter  
Drive interface CJ11 to  
SCSI converter  
Magazine interface CJ4  
to magazine detector  
circuit board  
10  
Magazine interface CJ7  
to Access door solenoid  
& sensor  
11  
12  
Magazine interface CJ8  
to flipper  
Drive interface circuit  
board, bad address  
plug CJ8  
13  
Magazine interface cir-  
cuit board, bad address  
plug CJ3  
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Error  
Code  
(hex)  
Sub-  
code  
Error  
Description  
Subcode  
Description  
Compo-  
nent  
Corrective Action  
13  
1
2
3
4
5
6
Fuse overload  
Main controller fuse 1  
overload +24V interface  
CJ3 to CAN bus  
Main controller fuse 2  
overload +5v interface  
CJ3 to CAN bus  
Main controller fuse 3  
overload +24V interface  
CJ4 to pivot, lift, MTE  
Main controller fuse 4  
overload +5V interface  
CJ4 to pivot, lift, MTE  
Main controller fuse 5  
overload +5V interface  
CJ5 to VP decoder  
Main controller fuse 6  
overload +5V interface  
CJ8 to MC SCSI  
adapter  
7
8
9
Main controller fuse 7  
overload +12V interface  
CJ8 to MC SCSI  
adapter  
Main controller fuse 9  
overload +5V interface  
CJ12 to External SCSI  
interface circuit board  
Main controller fuse 10  
overload +24V for lift  
motor, & interface CJ4  
to pivot & lift circuit  
board's  
10  
Main controller fuse 11  
overload +24V for step-  
per motors, & interface  
CJ4 to pivot, lift, MTE  
11  
12  
Drive interface 3V regu-  
lator overload (U14)  
Drive interface 12V  
fuse overload (F2)  
Appendix D  
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Error  
Code  
(hex)  
Sub-  
code  
Error  
Description  
Subcode  
Description  
Compo-  
nent  
Corrective Action  
13  
Drive interface 24V  
fuse overload (F3)  
14  
15  
16  
17  
18  
19  
20  
21  
SCSI Converter SE  
term pwr fuse overload  
(F1) to drive modules  
SCSI Converter SE  
term pwr fuse overload  
(F1) to drive modules  
SCSI Converter LVD  
term pwr fuse overload  
(F2) to bus 1 or bus 3  
SCSI Converter LVD  
term pwr fuse overload  
(F2) to bus 2  
Magazine interface  
3.3V regulator over-  
load (U4)  
Magazine interface  
access door solenoid  
24V fuse overload (F2)  
Magazine interface flip-  
per 24V fuse overload  
(F3)  
Power distribution fuse  
1 overload +5V inter-  
face CJ7 for Power to  
Mag. circuit board  
22  
23  
24  
1
Power distribution fuse  
2 overload +5V inter-  
face CJ7 for Power to  
RMI circuit board  
Power distribution fuse  
3 overload +24V inter-  
face CJ7 for Power to  
Mag. circuit board  
Power distribution fuse  
4 overload +24V inter-  
face CJ7 for Cabinet  
cooling fans  
14  
Circuit board fail Comm error with VP  
decoder circuit board  
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Error  
Code  
(hex)  
Sub-  
code  
Error  
Description  
Subcode  
Description  
Compo-  
nent  
Corrective Action  
2
3
VP Decoder circuit  
board control failure  
More than one column  
blocked on VP decoder  
circuit board  
4
5
VP Emitter / detector  
failure  
VP Emitter / Detector  
circuit board margin  
test fail  
6
7
VP Emitter / Detector  
circuit board blocked  
response test fail  
Unblocked response  
test fail (VP Emitter /  
Detector circuit board)  
8
9
Drive interface I/O loop-  
back test failed  
Drive interface 3.3V  
failure  
10  
11  
12  
Drive interface 2V fail-  
ure  
Drive interface 24V fail-  
ure  
SCSI Converter SE  
term power bad bus 1  
or bus 3  
13  
SCSI Converter LVD  
term power bad bus 1  
or bus 3  
14  
15  
16  
17  
SCSI Converter SE  
term power bad bus 2  
SCSI Converter LVD  
term power bad bus 2  
Mag interface not  
present  
Main controller crystal  
failure  
Appendix D  
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Error  
Code  
(hex)  
Sub-  
code  
Error  
Description  
Subcode  
Description  
Compo-  
nent  
Corrective Action  
15  
1
Can time out -  
drive  
CAN time out checking Drive inter-  
Replace drive interface circuit  
board or CAN cables  
drive interface  
face circuit  
board, CAN  
cables  
2
3
4
5
6
7
8
9
CAN time out getting  
drive status  
CAN time out getting  
SCSI converter status  
CAN time out getting  
fan tach values  
CAN time out setting  
drive loaded  
CAN time out setting  
drive unloaded  
CAN time out setting  
drive id  
CAN time out powering  
on drive  
CAN time out getting  
drive type  
10  
11  
12  
13  
CAN time out powering  
off drive  
CAN time out clamping  
drive  
CAN time out unclamp-  
ing drive  
CAN time out complet-  
ing clamp/unclamp  
drive  
14  
15  
16  
17  
CAN time out isolating  
bus  
CAN time out restoring  
bus  
CAN time out blinking  
LED for drive status  
CAN time out turning  
off LED for drive status  
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Error  
Code  
(hex)  
Sub-  
code  
Error  
Description  
Subcode  
Description  
Compo-  
nent  
Corrective Action  
16  
1
Can time out -  
mag board  
CAN time out sending  
command to flipper  
Magazine  
Replace magazine interface  
circuit board or CAN G103  
cables  
interface cir-  
cuit board,  
CAN cables  
2
3
4
CAN time out reading  
flipper EEPROM  
CAN time out writing  
flipper EEPROM  
CAN time out checking  
mag interface circuit  
board  
5
6
CAN time out read mag  
sensors  
CAN time out reading  
mag interface circuit  
board temp  
7
8
9
CAN time out turning  
on mag LED  
CAN time out turning  
off mag LED  
CAN time out blinking  
mag LED  
10  
11  
12  
1
CAN time out firing mag  
door solenoid  
CAN time out start ver-  
ify temp  
CAN time out reset  
mag door state  
17  
18  
Main board  
No term pwr at MC  
SCSI termpower SCSI adapter circuit  
board  
1
2
Power supply  
voltage  
5V out of range during  
check main circuit  
board cable check  
Bad power  
supply  
Replace power supply  
12V out of range during  
check main circuit  
board cable check  
Appendix D  
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Error  
Code  
(hex)  
Sub-  
code  
Error  
Description  
Subcode  
Description  
Compo-  
nent  
Corrective Action  
3
1
24V out of range during  
check main circuit  
board cable check  
19  
Power supply fail One of the power sup-  
ply has been removed  
Power sup-  
ply, or supply supply cable  
cable  
Replace power supply, check  
2
3
1
Power supply fan has  
failed  
Power supply power  
failure  
1A  
SCSI bus isola-  
tion  
Time out waiting for iso-  
late bus command to  
complete  
2
1
1
2
1
2
1
Time out waiting for iso-  
late bus to complete  
while restoring bus  
1B  
22  
Too few power  
supplies  
More than one drive  
interface board and  
only one power supply  
Add power supply  
Bus already iso- Service drives, isolate  
lated  
request and bus  
already isolated  
Restore drives, isolate  
request and bus  
already isolated  
23  
31  
Bus not isolated Service drives, un-iso-  
late request and bus  
not isolated  
Restore drives, un-iso-  
late request and bus  
not isolated  
Drive not  
installed  
Positioning to drive  
Drive inter-  
face cables  
Replace cables or drive inter-  
face circuit board or configure  
in drive  
3
4
Checking a move from  
a drive  
Checking a move to a  
drive  
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Error  
Code  
(hex)  
Sub-  
code  
Error  
Description  
Subcode  
Description  
Compo-  
nent  
Corrective Action  
5
1
Checking a SCSI posi-  
tion to drive command  
32  
Drive not con-  
nected  
Drive not connected  
that was previously  
installed  
Drive inter-  
face cables  
Replace or reconnect drive  
cables  
2
1
1
1
Drive not connected  
when restoring drives  
33  
34  
35  
Drive clamp fail  
Drive clamp fail while  
loading drive  
Drive, drive  
cables  
Replace drive or cabling  
Replace drive or cabling  
Replace MTE  
Drive unclamp  
fail  
Drive unclamp fail  
unloading drive retry  
Drive, drive  
cables  
Drive load fail  
Tray not seen in picker MTE sensor  
while picker moving to  
load position  
2
VP or Tray sensor  
MTE sensor, Replace MTE, VP sensor, run  
blocked after retracting VP sensor  
picker to fwd position  
offsets to correct positioning  
3
4
1
Drive not set to loaded  
Drive load retry aborted  
36  
Drive unload fail Drive not unclamped  
Drive, drive  
cables  
Replace drives or cables  
Run offsets  
2
3
Pick finger did not hold Alignment  
on to tray, VP or Tray  
sensor blocked  
problem  
No tray seen in unload Alignment  
attempt  
Run offsets, replace MTE  
Run offsets, replace MTE  
Run offsets, replace MTE  
Replace Drive, drive cables  
problem,  
MTE tray  
sensor  
4
5
1
Picker Tray sensor  
blocked during tray only problem,  
check of drive unload  
Alignment  
MTE tray  
sensor  
Picker Tray sensor  
unblocked during tray  
only check of drive  
unload  
Alignment  
problem,  
MTE tray  
sensor  
37  
Drive is clamped Drive is clamped, can't Drive, drive  
unclamp (checking  
move from a drive)  
cables  
Appendix D  
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Error  
Code  
(hex)  
Sub-  
code  
Error  
Description  
Subcode  
Description  
Compo-  
nent  
Corrective Action  
2
1
2
3
Drive is clamped, can  
not unclamp (checking cables  
move to a drive)  
Drive, drive  
Replace Drive, drive cables  
Follow operating instructions  
38  
Drive in service  
state  
In service state,  
attempting to turn drive  
off in maint menu  
In service state,  
attempting to turn drive  
on in maint menu  
In service state,  
attempting to put drive  
in service state via  
SCSI command  
39  
3F  
1
1
2
1
Drive not in ser- Restoring drives, not in  
vice state a service state  
Follow operating instructions  
Drive Addr con- Address conflict with  
Correct address in setup con-  
figuration  
flict  
changer  
Address conflict with  
another drive  
40  
Not supported  
by bus config.  
Attempt to put drive in  
service state via SCSI,  
drive not supported by  
current bus config.  
2
Attempt to restore drive  
via SCSI, drive not sup-  
ported by current bus  
config.  
41  
42  
1
1
Drives overheat- Warning for an over  
Cabinet  
Temp  
Check room temp  
Check room temp  
ing  
heating drive  
Drives shut-  
down - heat  
Drive will be shutdown  
due to overtemp condi- Temp  
tion, alert host of 90 sec  
Cabinet  
delay before shutdown  
43  
44  
1
1
Low fan speed-  
drive  
Warning for low fan  
speed in a drive module  
Fan  
Fan  
Replace fan  
Replace fan  
Drive shutdown- Drive will be shutdown  
fan  
due to fan failure, alert  
host of 90 sec delay  
before shutdown  
Plasmon D875 - D2175 User Manual  
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Error  
Code  
(hex)  
Sub-  
code  
Error  
Description  
Subcode  
Description  
Compo-  
nent  
Corrective Action  
51  
1
Picker pos fail  
Picker position was ter- Alignment  
minated on home from problems  
store attempt  
Run offsets, replace tray  
2
3
Picker did not reach  
position intended  
Lift motor not previously  
homed before picker  
position attempt  
4
5
6
Unknown picker posi-  
tion destination state  
Picker failed to reach  
home as its destination  
Picker stalled while  
picking tray, lost steps  
going to home position  
7
Picker stalled while  
moving out to store a  
media tray. This prob-  
lem is detected when  
the picker returns to the  
home position  
8
9
Picker home sensor not  
blocked after picking a  
tray.  
Edge of picker not seen  
by Tray sensor while  
positioning to home  
10  
1
Pick home sensor  
blocked, positioning to  
destination other than  
home  
Obstruction  
or alignment  
Clear obstruction, run offsets  
Replace MTE  
52  
54  
Swap pickers fail Could not change the  
active picker (selector  
MTE  
nut pawl or spring may  
be damaged)  
1
Picker misposi-  
tion  
Picker finger is in a  
danger zone for moving problems,  
the lift MTE  
Alignment  
Run offsets or replace MTE  
Appendix D  
Page 74  
Plasmon D875 - D2175 User Manual  
Document Revision E  
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Error  
Code  
(hex)  
Sub-  
code  
Error  
Description  
Subcode  
Description  
Compo-  
nent  
Corrective Action  
2
Lift motor not homed or  
invalid lift position,  
Picker edge is blocking  
the Tray sensor  
3
1
2
1
Picker edge is blocking  
the Tray sensor during  
a position attempt  
55  
Picker not at  
drive  
Picker not positioned in  
front of drive during  
load drive attempt  
Position to drive  
Picker not positioned in  
front of drive during  
unload drive attempt  
57  
Pick tray fail  
VP or Tray sensor  
blocked by tray, picker  
finger disengaged from  
tray after starting to  
pick media  
Alignment  
problem  
Run offsets. Replace tray  
2
3
4
Picker Tray sensor  
blocked on tray only  
check after picking tray  
Picker Tray sensor not  
blocked on tray only  
check after picking tray  
Terminated SCSI task  
or completion status not  
started during a pick  
tray retry  
58  
1
2
3
Store tray fail  
Tray front or back did  
not block Tray sensor  
during a store  
Alignment or Run offsets, replace tray  
obstruction  
Both sensors in the flip- Alignment,  
per not made after  
store to flipper  
flipper sen-  
sors  
Picker finger did not  
release from the tray  
after store attempt, VP  
or Pemt blocked  
Alignment  
Plasmon D875 - D2175 User Manual  
Document Revision E  
Appendix D  
Page 75  
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Error  
Code  
(hex)  
Sub-  
code  
Error  
Description  
Subcode  
Description  
Compo-  
nent  
Corrective Action  
4
1
Terminated SCSI task  
or completion status not  
started during a store  
tray retry  
61  
Lift Position fail  
Destination encoder  
Bad Lift  
Replace lift motor  
count out of boundaries motor/  
encoder  
2
3
Position lift destination  
not reached (time-out)  
Destination lift position  
is invalid  
4
1
Position retry aborted  
63  
Lift blocked  
VP sensor blocked, last Tray out of  
col Blocked is set  
Reseat tray in slot, replace  
VP  
slot, Bad Vp  
2
3
Lift is not in column of a Bad Vp sen-  
blocked VP sensor dur- sor, tray out  
ing initialization  
slot  
VP or Tray sensor  
blocked after storing  
media, during initializa-  
tion.  
Obstruction  
in slot  
4
5
Blocked VP sensor not  
in the column clear  
attempt being tried  
VP or Tray sensor  
blocked after store or  
load, during clear  
attempt.  
Obstruction  
in slot or  
drive  
6
7
1
VP or Tray sensor  
blocked after store  
operation (move from  
lift)  
Obstruction  
in slot  
VP or Tray sensor  
blocked trying to return in slot, align-  
a tray to its last known  
location.  
Obstruction  
ment  
69  
Pivot align fail  
Too much gear back-  
lash / gear is loose dur- mounting  
ing home pivot attempt  
Pivot motor  
Realign or replace pivot  
motor  
Appendix D  
Page 76  
Plasmon D875 - D2175 User Manual  
Document Revision E  
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Error  
Code  
(hex)  
Sub-  
code  
Error  
Description  
Subcode  
Description  
Compo-  
nent  
Corrective Action  
6A  
1
Pivot Fail  
Pivot is loosing posi-  
tion accuracy, not on  
alignment flag verifying  
pivot position  
Offsets  
Run offsets  
2
3
4
Outside allowed pivot  
soft deviation steps, but  
position will succeed  
Outside allowed pivot  
soft deviation steps, but  
position will succeed  
Outside allowed pivot  
hard deviation steps,  
position will fail  
5
6
1
Destination pivot value  
out of range  
Pivot position failed to  
be reached (time out)  
70  
71  
Mag door open  
fail  
Time out waiting for  
mag door status  
Mag inter-  
face circuit  
board, mag  
solenoid  
Replace Mag circuit board or  
solenoid, check mechanical  
obstruction  
1
2
Mag access  
door is open  
Mag door open during  
initialization  
Close door  
Mag door opened in  
online mode (not by  
solenoid)  
72  
74  
1
Door open pre-  
vented  
SCSI prevent com-  
mand was issued by  
host, mag door opening  
is not allowed  
Issue SCSI allow from host  
Close Rear door  
1
2
3
Rear door is  
open  
Background check of  
rear door open during  
initialization  
Background check of  
rear door open during  
online operation  
Rear door open during  
online test ready check  
Plasmon D875 - D2175 User Manual  
Document Revision E  
Appendix D  
Page 77  
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Error  
Code  
(hex)  
Sub-  
code  
Error  
Description  
Subcode  
Description  
Compo-  
nent  
Corrective Action  
80  
1
2
3
1
Element not  
present  
Checking move from an  
invalid fixed slot loca-  
tion  
Correct host software  
Checking move to an  
invalid fixed slot loca-  
tion  
SCSI position attempt  
to an invalid slot loca-  
tion  
81  
84  
Magazine not  
present  
Magazine not present  
during verification of  
installation  
Replace magazine  
2
1
Magazine not present  
during recovery  
Source is empty Online check of  
NVRAM says source  
Run Check Elements, Host  
needs to check inventory  
element is empty  
2
Online check of  
NVRAM says source  
element is empty, to  
element is full (not  
exchange command)  
3
1
Src element = 1st desti-  
nation element during  
exchange command  
85  
Destination is full Online check of  
Run Check Elements, Host  
needs to check inventory  
NVRAM says destina-  
tion element is full (not  
an exchange com-  
mand)  
2
3
Online check of  
NVRAM says destina-  
tion element is full  
(picker address not  
zero)  
1st destination element  
= 2nd destination ele-  
ment during exchange  
command  
Appendix D  
Page 78  
Plasmon D875 - D2175 User Manual  
Document Revision E  
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Error  
Code  
(hex)  
Sub-  
code  
Error  
Description  
Subcode  
Description  
Compo-  
nent  
Corrective Action  
4
Picker is 2nd destina-  
tion element, src ele-  
ment = 2nd dest  
element  
86  
1
2
1
Element unexp  
empty  
No trays to use in cycle  
Full test  
Run Check Elements  
Check path, run offsets  
Tray not seen during  
pick attempt  
87  
Element unexp  
full  
Home sensor blocked  
after store attempt  
Obstruction  
in path, Align-  
ment problem  
2
1
2
3
Picker is full, attempting  
to return tray to last ele-  
ment  
8B  
Picker is full  
VP or Pemt sensor  
blocked by tray moving Picker faulty  
to the pick position  
Firmware,  
Tray in picker while picking,  
initialize and retry, replace  
picker  
VP or Pemt sensor  
blocked moving to the  
unload drive position.  
Both pickers are not  
empty to do an  
exchange (during  
check move)  
4
5
1
Picker full, not a move  
to Lift and from Lift (dur-  
ing check move)  
SCSI exchange 2nd  
destination picker,  
source not picker  
8C  
Both pickers full Check move, NVRAM  
says both pickers full  
Main control- Firmware recovery issue,  
ler circuit  
board, firm-  
ware  
replace Main controller cir-  
cuit board  
2
3
Check single element,  
NVRAM says both pick-  
ers full  
SCSI Mag door open,  
both pickers full so  
magazine can't be  
checked  
Plasmon D875 - D2175 User Manual  
Document Revision E  
Appendix D  
Page 79  
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Error  
Code  
(hex)  
Sub-  
code  
Error  
Description  
Subcode  
Description  
Compo-  
nent  
Corrective Action  
8D  
1
2
No media to flip- No media in tray to flip- Need media  
Provide media for use  
per  
per for move medium  
command  
No media in source ele-  
ment to flipper for  
exchange medium  
command  
3
No media in destina-  
tion element to flipper  
for exchange medium  
command  
90  
1
1
Tray in drive  
Tray in a drive while  
attempting to park  
Drive  
Drive has tray, either in ser-  
vice mode, or bad drive  
9C  
Tray magazine  
unknown  
Source magazine for  
tray unknown when  
returning trays to there  
last known elements  
Recovery  
9D  
1
Element scan  
fail  
Failed to position lift or Alignment  
Run offsets  
picker properly while  
checking elements.  
problem  
2
1
1
Invalid Element (current  
element check)  
B2  
B3  
Flipper invalid  
position  
Both flipper home sen- Flipper  
sors blocked  
Replace flipper  
FS EEPROM  
write fail  
Write flipper EEPROM Flipper, mag  
status failed  
Replace flipper or mag inter-  
face  
interface cir-  
cuit board  
B4  
B5  
B6  
1
1
1
Missing flipper  
tray  
No tray in flipper  
(at least one required)  
Replace tray  
Remove tray  
Flipper is full  
Both slots of flipper  
have trays  
Flipper comm  
error  
Time out for flipper sta- Flipper, mag  
tus command  
Replace flipper or mag inter-  
face  
interface cir-  
cuit board  
2
3
Time out for flipper read  
version command  
Time out for flipper read  
sensors command  
Appendix D  
Page 80  
Plasmon D875 - D2175 User Manual  
Document Revision E  
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Error  
Code  
(hex)  
Sub-  
code  
Error  
Description  
Subcode  
Description  
Compo-  
nent  
Corrective Action  
4
5
6
7
8
9
Time out for flipper  
home CCW command  
Time out for flipper  
home CW command  
Time out for flipper step  
CW command  
Time out for flipper step  
CW command  
Time out for flip to CCW  
command  
Time out for flip to CW  
command  
10  
11  
12  
Time out for fliptest  
command  
Time out for flipper read  
EEPROM command  
Time out for flipper  
write EEPROM com-  
mand  
13  
Time out for flipper  
unlock EEPROM com-  
mand  
14  
21  
Time out for flipper lock  
EEPROM command  
Command resent to  
flipper 3 times, flipper  
NAK'd  
22  
23  
Comm error on status  
command to flipper  
No ACK from flipper,  
command resent 3  
times  
B7  
21  
22  
Flipper power  
reset  
Flipper to mag interface Flipper  
comm err, SNAK bit for  
power-up bitmask  
Replace flipper  
Flipper to mag inter-  
face, comm err, SNAK  
bit for brown-out bit-  
mask  
Plasmon D875 - D2175 User Manual  
Document Revision E  
Appendix D  
Page 81  
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Error  
Code  
(hex)  
Sub-  
code  
Error  
Description  
Subcode  
Description  
Compo-  
nent  
Corrective Action  
23  
Flipper to mag inter-  
face, comm err, SNAK  
bit for watchdog bit-  
mask  
B8  
1
Old flipper proto- Old version of firmware Flipper  
col in flipper  
Replace flipper  
BA  
BB  
BC  
BD  
1, 2, 3  
Flipper not hori- Neither of the flipper  
Flipper  
Replace flipper  
zontal  
home sensors are  
blocked  
1
1
1
FS EEPROM  
lock fail  
Status of locking flipper Flipper, mag  
EEPROM failed  
Replace flipper or mag inter-  
face circuit board  
interface cir-  
cuit board  
FS EEPROM  
unlock  
Status of unlocking flip- Flipper, mag  
per EEPROM failed  
Replace flipper or mag inter-  
face circuit board  
interface cir-  
cuit board  
FS EEPROM  
read fail  
Error sending flipper  
read EEPROM com-  
mand  
Flipper, mag  
interface cir-  
cuit board  
Replace flipper or mag inter-  
face circuit board  
2
1
Status of reading flipper  
EEPROM failed  
BE  
BF  
C1  
Flipper status fail Status of reading flipper Flipper, mag  
Replace flipper or mag inter-  
face circuit board  
read status command  
failed  
interface cir-  
cuit board  
1
1
Flipper time out  
Flipper failed to com-  
plete command in allot-  
ted time  
Flipper  
Replace flipper  
Pick offset fail-  
ure  
Pick offset too many  
counts less than nomi- Hard stop in  
Picker Belt,  
Verify pick home sensors  
working, mech bind in picker  
nal  
chassis, bad travel, replace MTE  
picker, pick  
home sensor  
2
1
Pick offset too many  
counts greater than  
nominal  
C2  
Lift offset failure Lift offset too many  
Lift home flag Verify lift flag Ok, lift home  
counts less than nomi- damaged, lift sensor working, mech  
nal  
home sen-  
obstruction, lift motor encoder  
sor, lift motor working  
encoder  
Appendix D  
Page 82  
Plasmon D875 - D2175 User Manual  
Document Revision E  
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Error  
Code  
(hex)  
Sub-  
code  
Error  
Description  
Subcode  
Description  
Compo-  
nent  
Corrective Action  
2
3
4
1
Lift offset too many  
counts greater than  
nominal  
Lift offset less than neg-  
ative physical bound-  
ary count  
Lift offset greater than  
positive physical  
boundary count  
C3  
Pivot offset fail-  
ure  
Pivot offset too many  
counts less than nomi- pivot circuit  
nal  
Pivot flags,  
Verify pivot flags OK, pivot  
sensors working, pivot gear  
mesh is not too tight  
board, pivot  
cable, pivot  
gear mesh  
2
3
4
1
2
3
Pivot offset too many  
counts greater than  
nominal  
Pivot offset less than  
negative physical  
boundary count  
Pivot offset greater than  
positive physical  
boundary count  
C4  
Offset target fail- Target could not be  
Offset target, Verify offset targets not dam-  
offset sensor aged, Offset sensor is work-  
ure  
found  
on MTE  
ing or replace MTE  
Target horizontal posi-  
tion found crudely, but  
not with fine resolution  
Target vertical position  
found crudely, but not  
with fine resolution  
4
1
Reference target not  
found  
C5  
Offset ref failure Reference could not be Offset refer-  
Verify reference sensor work-  
ing, Replace MTE or detec-  
tor in chassis  
found  
ence sensor  
2
Reference vertical posi-  
tion found crudely, but  
not with fine resolution  
Plasmon D875 - D2175 User Manual  
Document Revision E  
Appendix D  
Page 83  
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Error  
Code  
(hex)  
Sub-  
code  
Error  
Description  
Subcode  
Description  
Compo-  
nent  
Corrective Action  
3
Reference horizontal  
position found crudely,  
but not with fine resolu-  
tion  
F7  
1
1
1
SCSI parity error SCSI parity error  
Terminator or Check conflicting SCSI id's  
SCSI cable  
F9  
Abort mesg  
received  
SCSI abort mesg  
received  
Terminator or Check conflicting SCSI id's  
SCSI cable  
FD  
Host commun  
time out  
SCSI host communica- Terminator or Check conflicting SCSI id's  
tions time out SCSI cable  
Appendix D  
Page 84  
Plasmon D875 - D2175 User Manual  
Document Revision E  
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INDEX  
G
A
general information ..................................................11  
getting started ..........................................................17  
access door  
front ..................................................................14  
magazine ..........................................................14  
rear ...................................................................16  
agency standards, safety .........................................61  
H
hardware components .............................................14  
B
bay installation .........................................................24  
bay packing instructions ..........................................32  
bulk loading media ...................................................21  
I
I/E port loading ........................................................21  
import export port ....................................................15  
initializing library ......................................................19  
installation  
C
bay ....................................................................24  
library ................................................................17  
command processing ..............................................11  
components, hardware ............................................14  
L
D
LCD symbols, front panel display ............................40  
LEDs, magazine slot ................................................22  
library  
description line .........................................................39  
display, front panel ............................................14, 39  
door  
dimensions .......................................................51  
environment ......................................................18  
initialization .......................................................19  
installation ........................................................17  
models ..............................................................11  
packing instructions ..........................................28  
position .............................................................17  
specifications ....................................................51  
unpacking .........................................................17  
library status menu ..................................................44  
lift assembly .............................................................16  
front access ......................................................14  
magazine access ..............................................14  
rear access .......................................................16  
drive combinations ...................................................59  
drive modules ..........................................................15  
drives, number of ...............................................11, 51  
E
error codes ..............................................................63  
expansion bay installation .......................................24  
expansion bay packing instructions .........................32  
F
front access door .....................................................14  
front panel display .............................................14, 39  
Plasmon D875 - D2175 User Manual  
Document Revision E  
Index  
Page 85  
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packing instructions, library .....................................28  
packing material, removing ......................................18  
power  
M
magazine .................................................................12  
access door ......................................................14  
eject button .......................................................21  
handling ............................................................13  
LEDs .................................................................22  
slots ............................................................14, 21  
main menu ...............................................................42  
map  
cable .......................................................... 15, 18  
supplies ............................................................15  
switch ........................................................ 15, 18  
R
storage slot .................................................16, 23  
media  
rear access door ......................................................16  
removable storage slots ................................... 14, 51  
rotation station .........................................................16  
handling ............................................................13  
loading ........................................................11, 21  
movement .........................................................11  
slots ..................................................... 11, 16, 23  
specifications ....................................................51  
types .................................................................12  
media transport element (MTE) ...............................16  
media, slots .............................................................51  
menu  
library status .....................................................44  
main ..................................................................42  
set up library .....................................................47  
menu system  
S
safety agency standards ..........................................61  
SCSI  
bus configuration ..............................................55  
connection ........................................................20  
drive combinations ...........................................59  
ID configuration ................................................58  
interface ............................................................15  
selection buttons ......................................................39  
set up library menu ..................................................47  
slot, storage map .............................................. 16, 23  
specifications  
LCD symbols ....................................................40  
navigating .........................................................39  
power up display ..............................................41  
models, library .........................................................11  
MTE .........................................................................16  
library ................................................................51  
media ................................................................51  
storage slot map ............................................... 16, 23  
N
U
number of drives ................................................11, 51  
unpacking library .....................................................17  
P
W
packing instructions  
bays ..................................................................32  
warranty .............................................................. 4, 51  
Index  
Page 86  
Plasmon D875 - D2175 User Manual  
Document Revision E  
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CONTACTING PLASMON  
Technical Support in the United States  
Plasmon Technical Support  
+1-877-585-6793  
+1-719-593-4192 (fax)  
e-mail  
Internet  
Technical Support in Europe, Middle East, and Africa  
Plasmon Technical Support  
+44 (0) 1763 262 963  
+44 (0) 1763 264 444 (fax)  
e-mail  
Internet  
Technical Support in Asia/Pacific, South America, and Canada  
International Calls  
+1-719-593-4437  
+1-719-593-4192 (fax)  
Firmware Updates  
Contact Plasmon or your reseller for the latest firmware updates.  
Before Placing a Service Call to Plasmon  
Placing a Service Call  
Contact your service provider directly. If Plasmon is your service provider, please have the following  
information available when calling:  
Serial number  
Description of failure  
System information  
- Computer type and SCSI adapter  
- Software configuration  
- Software and version number  
Download from Www.Somanuals.com. All Manuals Search And Download.  
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