Oricom Conference Phone CARE90 User Manual

CARE90  
Amplified Speakerphone  
User Guide  
Keep this user guide for future reference. Always retain your proof of purchase  
in case of warranty service and register your product on line at: AUSTRALIA:  
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Table of contents  
General Information ...............................................................2  
Installation.............................................................................4  
Location of Controls...............................................................6  
Operation...............................................................................7  
Memory...............................................................................11  
Consumer Support...............................................................12  
Warranty Information (Australia)...........................................13  
Need Help?  
If you need assistance setting up or using your Oricom product now or in  
the future, call Oricom Support.  
Australia  
1300 889 785  
Mon-Fri 8am – 6pm AEST  
New Zealand  
0800 67 42 66  
Mon-Fri 10am – 8pm NZST  
1
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General Information  
General Information  
It is very important that you read the User Guide  
carefully as it contains detailed information on  
installation, programming and operational issues which  
you will need to be aware of to ensure the Care Phone  
operates properly. Following is a list of some of the  
important issues and important warnings which you  
need to be aware of.  
WARNING  
This is a summary of the important issues you must  
still read the User Guide in full.  
• The telephone is designed for indoor use only. Do not  
install the telephone in areas where there is the risk  
of an explosion, excessive exposure to smoke, dust,  
vibrations, chemicals, moisture and heat.  
• Do not use your telephone during an electrical  
thunderstorm as it is possible to get an electric  
shock. Refer to information contained in Telstra White  
pages directory.  
• The earpiece of the handset may attract small metal  
objects such as staples and pins. Care should be  
taken when placing the handset near these items.  
• Setting the receiver volume to maximum may, under  
some situations cause ear damage. We suggest  
returning the handset volume control to the “0”  
position after each call.  
• Do not install in damp locations such as a bathroom  
or laundry, do not expose the unit to direct sunlight.  
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General Information  
Notes for operation in New Zealand  
The grant of a Telepermit for any item of terminal equipment indicates  
only that Telecom has accepted that the item complies with the minimum  
conditions for connection to its network. It indicates no endorsement  
of the product by Telecom, nor does it provide any sort of warranty.  
Above all, it provides no assurance that any item will work correctly in  
all respects with another item of Telepermitted equipment of a different  
make or model, nor does it imply that any product is compatible with all  
of Telecom’s network services.  
This equipment shall not be set to make automatic calls to the Telecom  
“111” Emergency Service.  
This equipment may not provide for the effective hand-over of a call to  
another device connected to the same line.  
This equipment should not be used under any circumstances that may  
constitute a nuisance to other Telecom Customers. If the "send" switch is  
used to boost or cut the send volume of a call, it must be returned to the  
"0" position after that call.  
REN (RN for New Zealand)  
The REN (Ringer Equivalence Number) or (RN) is of significance only if you  
wish to connect more than 1 telephone to your telephone line. A standard  
telephone line has a maximum REN capacity of 3 (RN of 5). It is possible  
to connect 3 devices with a REN of 1 (RN of 1) with no degradation to the  
product’s performance. Exceeding this limit may cause the volume of the  
ringer in any phone to decrease or not ring at all.  
3
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Installation  
Installation  
Desk Mounting  
Bracket position  
for desk mounting  
Fit the bracket as shown in the illustration.  
Insert the brackets three tabs into the  
matching slots on the bottom of the phone  
and click into place.  
Wall Mounting  
1. Fit the bracket as shown in the illustration.  
Insert the brackets three tabs into the  
matching slots on the bottom of the phone  
and click into place.  
2. Drill two holes vertically, one above the  
other, 83mm apart, and leave the screws  
protruding from the wall by 5mm.  
Bracket position  
for wall mounting  
3. Turn around the hanging peg (located by the hook switch) for 180  
degrees, so it will hold the handset in place when the phone is  
mounted on the wall.  
4. Position the mounting holes on the base of the phone over the two  
protruding screws on the wall plate or on the wall. Gently push the  
phone flush against the wall plate then slide the phone downwards  
locking it into place.  
Connecting the Telephone  
1. Plug one end of the curly cord into the socket on the handset.  
2. Plug the other end of the curly cord into the left side of the phone.  
3. Plug one end of the telephone line cord into the jack at the back of the  
base, and the other end into the wall socket.  
4. Pick up the handset and listen for dial tone.  
NOTE:  
In Australia some phone wall sockets are the old “non modular” style.  
If you have this type of wall socket you will need to purchase a  
modular converter plug” (not supplied). These can be obtained from  
electronic stores.  
4
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Location of Controls  
4
1
2
9
11  
3
10  
5 6 7 8  
12  
13  
5
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Location of Controls  
Location of Controls  
14 15 16 17 18  
19  
20  
1. Hook switch  
11. Mute button  
2. Handset holder  
3. Boost button  
12. Speakerphone volume  
13. Coil cord socket  
4. Ring LED indicator  
5. Store button  
14. Ring Tone Hi/Mid/Low switch  
15. Recall Time Switch  
6. Recall button  
7. Redial button  
16. Ringer Hi/Low/Off switch  
17. Sending switch  
8. Speakerphone button  
9. One touch button (M1-M19)  
10. Keypad  
18. Telephone line socket  
19. Handset Tone control  
20. Handset volume control  
6
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Operation  
Operation  
Recall switch Setting  
For Australia the Recall switch should be set to 100.  
For New Zealand the Recall switch should be set to 600.  
Making a call  
1. Pick up the handset and wait for a dial tone.  
2. Dial the number you wish to call.  
3. When you have completed your call, hang up the handset.  
Receiving a Call  
When you receive a call, the telephone rings, the Ringer LED flashes.  
If you want to talk to the caller:  
1. Pick up the handset to answer the call.  
2. At the end of the call, return the handset to the cradle.  
Redial function  
If a number that you have dialled is engaged or you were unable to get  
through to anybody. The last number dialled will be saved automatically.  
To use the redial facility, proceed as follows:  
1. Lift the handset.  
2. Press the REDIAL button. The last saved redial number will now be  
dialled.  
Pause  
If needed for phone banking or behind a PBX system. You can insert a 3.6  
second pause while dialling or storing a number into MEM. Press REDIAL  
button at the desired point in number to insert a pause.  
7
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Operation  
Recall and call waiting  
Press the Recall button followed by the extension number to transfer  
calls when connected to a PBX.  
Access to additional Telephone network services can be gained by using  
the Recall button * and # keys. Contact your network operator for more  
information.  
To Turn on Telstra call waiting (Australia)  
You can use the recall button to answer a second call while you are on  
the phone. However this service will need to be turned on. For example to  
turn on Telstra’s Call Waiting service:  
1. Lift the handset and wait for dial tone then Press *43#.  
2. You will hear the service message and then hang up.  
Take two different calls at the same time  
During a call, you will hear two loud beeps periodically to notify you of  
another incoming call. If you wish to answer this call  
1. Press Recall button listen for dial tone then Press 2 to put the  
current call on hold and talk with the second caller.  
2. Subsequent presses of Recall button listen for dial tone then Press  
2 will toggle you between these 2 callers.  
Ringer Volume Control  
The ringer sound level can be adjusted by sliding the RINGER switch to  
select high (HI) or soft (MID) sound level. When you don’t  
want to be disturbed, slide the RINGER switch to the Off position.  
The bright White light (LED) on the base will flash with all incoming calls.  
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Operation  
Volume Control  
Handset Receiver volume control  
The Handset volume control located on the front of the phone enables  
you to adjust the receiver volume on the handset.  
Persons requiring a louder earpiece for comfortable operation can use  
the earpiece boost function. The receiver volume can be boosted up to  
24dB during a conversation. Press the BOOST button, and the Boost LED  
will light.  
You can turn OFF the BOOST by pressing the BOOST button at anytime  
during your conversation, the BOOST LED will turn off and the volume will  
return to normal level. When you replace the handset on the cradle, the  
boost volume will be reset to normal.  
Note: If you do not need this additional amplification you do not need to  
press the BOOST Button.  
Warning:  
Setting your earpiece volume too high can damage your hearing!!!  
Receiver Tone Volume Control (BOOST mode only)  
You can use the TONE slide switch to adjust high frequency sounds.  
Words are clearer and easier to understand. Note: The tone  
adjustment function will not work if the receiver volume is set to the  
minimum level.  
Hearing Aid Compatibility  
This unit is compatible with most inductively coupled hearing aids on  
the market. However due to the wide range of hearing aids available we  
cannot guarantee that the unit will function error free with every model.  
9
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Operation  
Mute  
If you wish to speak privately to someone else in the room without your  
caller overhearing, press and hold the button underside the handset.  
You will still be able to hear the callers but they cannot hear you during  
the mute operation. To resume normal conversation, release the button.  
Hands free function  
1. Press  
button for one second. The hands free function will be  
activated and you will hear a dial tone within 2-3 seconds.  
2. Dial the required telephone number. Adjust the speaker volume using  
the volume control located on the left side of the telephone.  
3. Speak towards the microphone located on the front edge of the  
telephone.  
4. Press  
again to end the call.  
You can switch between handset and hands free mode by simply pressing  
spk symbol and hanging up the handset or lifting the handset when in  
handsfree mode.  
Please note!  
Please remember that in hands free mode it is only possible for  
one person at a time to talk. The switch-over between speaker  
and microphone is automatic and dependent on the sound level of  
the incoming call and the microphone respectively. It is therefore  
essential that there are no loud noises, e.g. music, in the immediate  
vicinity of the telephone, as this will disrupt the hands free function.  
10  
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Memory  
Memory  
The telephone has 19 one-touch memories for frequently dialled  
telephone numbers.  
Storing One-touch Memory Buttons  
1 Lift the handset.  
2 Press the STORE button.  
3 Enter the telephone number to be stored (maximum 22 digits).  
4 Press the STORE button again.  
5 Press Memory Button M1-M19 to store the number.  
6 Replace the handset.  
NOTE:  
Press the REDIAL button if you need to insert a pause in the  
telephone number.  
Dialing using one-touch Memory Buttons  
1. Lift the handset or activate speakerphone and wait for a dial tone.  
2. Press the Memory Button M1-M19, The stored telephone number will  
now be dialled.  
In case of a number change, please store the new number in the location  
of the old one.  
The Direct Memories are retained even when the telephone is  
disconnected.  
11  
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Consumer Support  
Customer Support  
If you have any problems setting up or using this product you will find useful  
tips and information in the Troubleshooting section of this user guide as well  
If you have further questions about using the product after reviewing the  
resources above or would like to purchase replacement parts or accessories  
please call our Customer Support Team. Our dedicated local support team  
are more likely to be able to help you than the retailer where you made your  
purchase.  
Importan  
t
Please retain your purchase receipt and attach to the back page of this user  
guide as you will need to produce this if warranty service is required. Take a  
12  
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Warranty Information (Australia)  
How to make a claim under Warranty in Australia  
Oricom has a simple warranty process for you to follow:  
Please call or email our Customer Support Team, contact details follow.  
A Customer Support Team member will verify after troubleshooting with  
you if your product qualifies under warranty. If so, they will give you a  
Product Return Authorisation number.  
We will then email or fax a Return Authorisation form and a Repair Notice  
(if necessary), together with instructions on how to return the goods for  
warranty service.  
Please note that if a Customer Support Team member advises that your product  
does not qualify for return, this warranty does not apply to your product.  
Products that are authorised to be returned to Oricom in Australia must  
include all of the following:  
A completed Return Authorisation form  
A copy of your Proof of Purchase (please keep your original copy)  
The faulty prod uct, including all accessories. Oricom International Pty Ltd  
Send the approved returns to:  
Oricom International Pty Ltd  
Locked Bag 658  
South Windsor NSW 2756 Australia  
Please note that this warranty excludes expenses incurred by you in returning any  
faulty product to us. You must arrange and pay any expenses incurred (including  
postage, delivery, freight, transportation or insurance of the product) to return the  
faulty product to us, however, we will arrange delivery of the repaired or replaced  
faulty product to you.  
Important Information  
Repair Notice  
Please be aware that the repair of your goods may result in the loss of any  
user-generated data (such as stored telephone numbers, text messages and  
contact information). Please ensure that you have made a copy of any data  
saved on your goods before sending for repair.  
Please also be aware that goods presented for repair may be replaced by  
refurbished goods or parts of the same type rather than being repaired.  
13  
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Warranty Information (Australia  
Warranty Information (Australia)  
This Warranty is provided by Oricom International Pty Ltd ABN 46 086 116  
369, Unit 1, 4 Sovereign Place, South Windsor NSW 2756, herein after  
referred to as “Oricom”.  
Oricom makes no other warranties or conditions, express or implied,  
including as to acceptable quality and fitness for a particular purpose, except  
as stated in this Warranty.  
Any implied warranties that may be imposed by law are limited in duration to  
the Warranty Period.  
Oricom warrants that the product is free from defects in materials or  
workmanship during the Warranty Period. This Warranty does not extend  
to any product from which the serial number has been removed or was  
purchased outside of Australia.  
This warranty in no way affects your statutory warranty rights under the  
Competition and Consumer Act 2010 or any other similar legislation.  
The Warranty Period will be 1 year from the date of purchase of the product  
evidenced by your dated sales receipt. You are required to provide proof of  
purchase as a condition of receiving warranty services.  
You are entitled to a replacement product or repair of the product according  
to the terms and conditions of this document if your product is found to  
be faulty within the Warranty Period. This Warranty extends to the original  
purchaser only and is not transferable.  
Rechargeable battery cells and rechargeable battery packs (if supplied) with  
this product are covered under this warranty for a period of 90 days.  
Products distributed by Oricom are manufactured using new materials or  
new and used materials equivalent to new in performance and reliability.  
Spare parts may be new or equivalent to new. Spare parts are warranted  
to be free from defects in material or workmanship for thirty (30) days or  
for the remainder of the Warranty Period of the Oricom branded product in  
which they are installed, whichever is longer. During the Warranty Period,  
Oricom will where possible repair and if not replace the faulty product or  
14  
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Warranty Information (Australia)  
part thereof. All component parts removed under this Warranty become the  
property of Oricom. In the unlikely event that your Oricom product has a  
recurring failure, Oricom may, subject to the Competition and Consumer Act  
2010, at its discretion, elect to provide you with a replacement product of its  
choosing that is at least equivalent to your product in performance.  
Oricom does not warrant that the operation of the product will be  
uninterrupted or error free.  
Oricom is not responsible for damage that occurs as a result of your failure  
to follow the instructions that came with the product. These terms and  
conditions together with any specific terms and conditions contained in the  
user guide to the product purchased constitute the complete and exclusive  
agreement between you and Oricom regarding the product.  
No change to the conditions of this Warranty is valid unless it is made in  
writing and signed by an authorised representative of Oricom.  
Oricom will not be in breach of a warranty expressly set out in this User  
Guide or under the Competition and Consumer Act 2010 and excludes any  
liability for damages or any other remedy arising under any other legislation  
or the common law if the damage occurs as a result of:  
1. failure by you to adhere to the warnings and follow the instructions set  
out in this user guide for the proper installation and use of the product;  
2. negligence on your part or misuse by you of the product;  
3. an uncontrollable external cause which results in the product not  
functioning including but not limited to power failure, lightning or over  
voltage; and  
4. modification to the product or services carried out on the product by  
anyone other than Oricom or Oricom’s authorised service provider.  
Oricom will not be liable for any damages caused by the product or the  
failure of the product to perform, including any lost profits or savings or  
special, incidental or consequential damages. Oricom is not liable for any  
claim made by a third party or made by you on behalf of a third party. This  
limitation of liability applies whether damages are sought, or a claim made,  
under this Warranty or as a tort claim (including negligence and strict  
15  
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Warranty Information (Australia  
product liability), a contract claim or any other claim. However, this limitation  
of liability will not apply to claims for personal injury. Nothing in this Warranty  
excludes, restricts or modifies any condition, warranty, right or remedy which  
pursuant to the Competition and Consumer Act 2010 applies to this Warranty  
and which may not be so excluded, restricted or modified. For warranties  
that cannot be excluded, restricted or modified, Oricom limits the remedies  
available to those specified in the relevant legislation.  
Oricom products come with guarantees that cannot be excluded under the  
Australian Consumer Law. You are entitled to a replacement or refund for a  
major failure and compensation for any other reasonably foreseeable loss or  
damage. You are also entitled to have the goods repaired or replaced if the  
goods fail to be of acceptable quality and the failure does not amount to a  
major failure.  
16  
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Contact details for Oricom support and warranty claims in Australia  
Oricom International Pty Ltd  
Locked Bag 658  
South Windsor, NSW 2756  
Australia  
Phone: 1300 889 785  
(Monday to Friday 8am to 6pm AEST)  
Fax: (02) 4574 8898  
Contact details for Oricom support and warranty claims in New Zealand  
Phone: 0800 674 266  
(Monday to Friday 10am to 8pm NZST)  
Ref: 26102011  
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