Nortel Networks Network Card NN44200 313 User Manual

Nortel CallPilot  
Quickstart Guide  
NN44200-313  
.
Download from Www.Somanuals.com. All Manuals Search And Download.  
HITACHI is a trademark of Hitachi Limited.  
LOGITECH is a trademark of Logitech, Inc.  
LUCENT is a trademark of Lucent Technologies, Inc.  
MATRA is a trademark of Matra Hachette.  
MCAFFEE and NETSHIELD are trademarks of McAfee Associates, Inc.  
MYLEX is a trademark of Mylex Corporation.  
NET2PHONE is a trademark of Net2Phone, Inc.  
NETOPIA is a trademark of Netopia, Inc.  
NETSCAPE COMMUNICATOR is a trademark of Netscape Communications Corporation.  
NOTES is a trademark of Lotus Development Corporation.  
NORTON ANTIVIRUS and PCANYWHERE are trademarks of Symantec Corporation.  
POWERQUEST is a trademark of PowerQuest Corporation.  
PROMARK and RHOBOT are trademarks of DMI Promark, Inc.  
QUICKTIME is a trademark of Apple Computer, In.  
RADISYS is a trademark of Radisys Corporation.  
ROLM is a trademark of Siemens ROLM Communications Inc.  
SLR4, SLR5, and TANDBERG are trademarks of Tandberg Data ASA.  
SONY is a trademark of Sony Corporation.  
SYBASE is a trademark of Sybase, Inc.  
TEAC is a trademark of TEAC Corporation.  
UNIX is a trademark of X/Open Company Limited.  
US ROBOTICS, the US ROBOTICS logo, and SPORTSTER are trademarks of US Robotics.  
WINAMP is a trademark of Nullsoft, Inc.  
WINRUNNER is a trademark of Mercury Interactive Corporation.  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Download from Www.Somanuals.com. All Manuals Search And Download.  
5
Contents  
Nortel CallPilot  
Quickstart Guide  
NN44200-313 01.02 Standard  
5.0 19 May 2008  
Copyright © 2007-2008, Nortel Networks  
.
Download from Www.Somanuals.com. All Manuals Search And Download.  
6
Contents  
Nortel CallPilot  
Quickstart Guide  
NN44200-313 01.02 Standard  
5.0 19 May 2008  
Copyright © 2007-2008, Nortel Networks  
.
Download from Www.Somanuals.com. All Manuals Search And Download.  
7
How to get help  
This chapter explains how to get help for Nortel products and services.  
Getting help from the Nortel Web site  
The best way to get technical support for Nortel products is from the Nortel  
Technical Support Web site:  
This site provides quick access to software, documentation, bulletins, and  
tools to address issues with Nortel products. From this site, you can:  
download software, documentation, and product bulletins  
search the Technical Support Web site and the Nortel Knowledge Base  
for answers to technical issues  
sign up for automatic notification of new software and documentation  
for Nortel equipment  
open and manage technical support cases  
Getting help over the phone from a Nortel Solutions Center  
If you do not find the information you require on the Nortel Technical Support  
Web site, and you have a Nortel support contract, you can also get help  
over the phone from a Nortel Solutions Center.  
In North America, call 1-800-4NORTEL (1-800-466-7835).  
Outside North America, go to the following Web site to obtain the phone  
number for your region:  
Getting help from a specialist by using an Express Routing Code  
To access some Nortel Technical Solutions Centers, you can use an Express  
Routing Code (ERC) to quickly route your call to a specialist in your Nortel  
product or service. To locate the ERC for your product or service, go to:  
Nortel CallPilot  
Quickstart Guide  
NN44200-313 01.02 Standard  
5.0 19 May 2008  
Copyright © 2007-2008, Nortel Networks  
.
Download from Www.Somanuals.com. All Manuals Search And Download.  
       
8
How to get help  
Getting help through a Nortel distributor or reseller  
If you purchase a service contract for your Nortel product from a distributor  
or authorized reseller, you can contact the technical support staff for that  
distributor or reseller.  
Nortel CallPilot  
Quickstart Guide  
NN44200-313 01.02 Standard  
5.0 19 May 2008  
Copyright © 2007-2008, Nortel Networks  
.
Download from Www.Somanuals.com. All Manuals Search And Download.  
 
9
CallPilot 5.0 installation  
The CallPilot 5.0 Quickstart Guide provides basic instructions on new  
hardware installation and basic configuration of a CallPilot 5.0 system. After  
using this guide to set up a basic CallPilot configuration, you should be  
able to dial a mailbox, leave a message and retrieve a message using the  
telephone. For more detailed configuration information, see the appropriate  
technical documentation.  
This document is designed to be followed from start to finish and is intended  
for experienced installers.  
Prerequisites to CallPilot 5.0 installation  
Before you proceed with installation of a CallPilot 5.0 system using this  
guide, you should have the following knowledge and skills:  
Understanding of basic programming and provisioning for CallPilot 5.0.  
Understanding of basic programming and provisioning for the  
Communication Server 1000 (CS 1000) or Meridian 1 (M1) system.  
Knowledge of personal safety precautions to take to minimize risk of  
injury when installing components.  
DANGER  
Risk of injury by electric shock  
To minimize risk of injury by electric shock, take care when  
working with power equipment and connections.  
DANGER  
Risk of injury by laser  
Never look directly into the end of a fiber cable or use an  
optical device to look at the end of a fiber cable unless you are  
certain that the other end of the cable is not connected. The  
laser traveling through a fiber cable can injure the retina.  
Nortel CallPilot  
Quickstart Guide  
NN44200-313 01.02 Standard  
5.0 19 May 2008  
Copyright © 2007-2008, Nortel Networks  
.
Download from Www.Somanuals.com. All Manuals Search And Download.  
   
10 CallPilot 5.0 installation  
Understanding of electrostatic discharge and how to prevent it.  
Electrostatic discharge (ESD) is the transfer of charge between  
bodies at different electrical potentials. ESD can change the electrical  
characteristics of a semiconductor device and degrade or destroy it.  
ESD can also disrupt the normal operation of an electronic system by  
causing equipment malfunction or failure. Follow these guidelines to  
prevent ESD:  
To dissipate or neutralize electrostatic charges, use proper grounding  
and use conductive or dissipative materials.  
— When handling modules, always wear an antistatic wrist strap  
connected to the same ESD grounding point as the equipment being  
worked on. Any charge in your body will go to ground rather than  
transferring to hardware modules.  
— Always set modules on appropriate antistatic material. Proper  
antistatic packaging effectively shields the product from charge  
and reduces the generation of charge caused by movement of the  
product within the container.  
Knowledge of general practices to protect equipment modules from  
damage. Follow these guidelines to prevent damage to equipment  
modules:  
— Handle modules by the faceplate. Do not touch pins or electrical  
connections.  
— Do not leave slots open. All slots must be filled with modules or  
be covered with slot covers, if empty, in order to maintain safety  
compliance, proper cooling, and EMI containment in the shelf.  
— Ensure that your environment meets the necessary requirements for  
temperature, humidity, and cleanliness. Refer to the environmental  
requirements for your switch and server in the CallPilot server  
configuration guide for your switch model.  
— Replace the optional air filter regularly (approximately every three  
months) in order to maintain proper cooling and airflow through the  
shelf.  
— Do not over-tighten thumb screws or lug nuts. Tighten until snug  
plus a quarter turn. If you use a power tool to tighten screws, use a  
low torque setting (2–3 lbs/sq in).  
CallPilot 5.0 installation tasks  
The following is a list of the CallPilot 5.0 installation tasks covered in this  
guide, listed in the correct sequence. To link to detailed procedures for  
each task, click the text.  
Nortel CallPilot  
Quickstart Guide  
NN44200-313 01.02 Standard  
5.0 19 May 2008  
Copyright © 2007-2008, Nortel Networks  
.
Download from Www.Somanuals.com. All Manuals Search And Download.  
 
Time requirements 11  
Time requirements  
The following table shows the approximate time required to complete each  
task in the work flow.  
Table 1  
Time requirements  
Task  
Time to completion  
15 minutes  
2 hours  
CS 1000/M1 system status check  
CallPilot resource configuration  
CallPilot server preinstallation  
CallPilot server installation  
CallPilot server configuration  
CallPilot server testing  
1 hour  
1 hour  
2 hours  
1.5 hours  
Total time to completion = 7 hours 45 minutes  
Nortel CallPilot  
Quickstart Guide  
NN44200-313 01.02 Standard  
5.0 19 May 2008  
Copyright © 2007-2008, Nortel Networks  
.
Download from Www.Somanuals.com. All Manuals Search And Download.  
 
12 CallPilot 5.0 installation  
Nortel CallPilot  
Quickstart Guide  
NN44200-313 01.02 Standard  
5.0 19 May 2008  
Copyright © 2007-2008, Nortel Networks  
.
Download from Www.Somanuals.com. All Manuals Search And Download.  
13  
CS 1000/M1 system status check  
This task describes how to check the Communication Server 1000 (CS  
1000) or the Meridian 1 (M1) system status.  
To successfully install a basic CallPilot system, you must provision or verify  
the following parameters on the telephony switch (CS 1000 or M1):  
PBX IP and host name  
VAS ID  
ELAN ID  
system parameters  
ACD  
DFDN  
CDN  
ACD agents  
telephones  
CallPilot can be provided only on a per-customer basis on the CS 1000  
or M1 system. ELAN messages used for communication between the  
telephony switch and CallPilot contain a customer number to which CallPilot  
belongs. In these procedures, ensure that you enter the correct customer  
number in the overlays.  
CS 1000/M1 system status check tasks  
The following is a list of tasks you perform to check the status of the CS 1000  
or M1 system. To link to detailed procedures for each task, click the text.  
Nortel CallPilot  
Quickstart Guide  
NN44200-313 01.02 Standard  
5.0 19 May 2008  
Copyright © 2007-2008, Nortel Networks  
.
Download from Www.Somanuals.com. All Manuals Search And Download.  
   
14 CS 1000/M1 system status check  
Checking the current IP address of the PBX (LD 117)  
Perform the following procedure to check the current IP address in the CS  
1000 or M1 system.  
Step Action  
1
2
Connect to the PBX.  
If you have not already done so, log on using the proper account  
with the following syntax:  
logi <login name>  
3
4
5
6
Press Enter.  
At the prompt, type the password for the login name and press Enter.  
Enter LD 117.  
Enter STAT HOST to display the IP addresses and host names  
configured in the CS 1000 or M1 system.  
Note: If there is no IP provisioning completed, see the CS 1000  
System and CallPilot Server Configuration guide (NN44200-312)  
for advanced provisioning. When provisioning is complete, return  
to this guide and continue to the next procedure.  
7
To exit the overlay, enter ****.  
—End—  
Checking the currently configured VAS IDs  
Step Action  
1
2
3
4
5
Connect to the PBX.  
Enter LD 22.  
At the REQ prompt, enter PRT.  
At the TYPE prompt, enter VAS.  
If there are some VAS IDs provisioned, take note of the VAS ID  
information. If there are no VAS IDs provisioned, this guide explains  
the steps to provision them in the next chapter.  
Nortel CallPilot  
Quickstart Guide  
NN44200-313 01.02 Standard  
5.0 19 May 2008  
Copyright © 2007-2008, Nortel Networks  
.
Download from Www.Somanuals.com. All Manuals Search And Download.  
   
Checking the status of the ELAN connection to the PBX (LD 48) 15  
—End—  
Checking the ELAN interface status of the PBX (LD 137)  
Perform the following procedure to check the ELAN interface status.  
Step Action  
1
2
3
Connect to the PBX.  
Enter LD 137.  
Enter STAT ELNK. The status of the ELAN interface appears.  
Note: If the ELAN interface is not configured, continue to  
If it is configured, continue to "Checking the status of the ELAN  
4
To exit the overlay, enter ****.  
—End—  
Enabling the ELAN interface of the PBX (LD 137)  
Perform the following procedure to enable the ELAN interface. If it is already  
enabled, skip to the next procedure.  
Step Action  
1
2
3
Connect to the PBX.  
Enter LD 137.  
Enter CHG ELNK ACTIVE NAME, where NAME is the host name  
for the primary IP address.  
4
To exit the overlay, enter ****.  
—End—  
Checking the status of the ELAN connection to the PBX (LD 48)  
Perform the following procedure to check the status of the ELAN connection  
to the PBX.  
Nortel CallPilot  
Quickstart Guide  
NN44200-313 01.02 Standard  
5.0 19 May 2008  
Copyright © 2007-2008, Nortel Networks  
.
Download from Www.Somanuals.com. All Manuals Search And Download.  
     
16 CS 1000/M1 system status check  
Step Action  
1
2
3
Connect to the PBX.  
Enter LD 48.  
Enter STAT ELAN to display a list of current AML links.  
Note: Take note of any enabled and active ELANs. This will be  
useful when deciding if a new VAS ID and ELAN ID are required.  
4
To exit the overlay, enter ****.  
—End—  
Nortel CallPilot  
Quickstart Guide  
NN44200-313 01.02 Standard  
5.0 19 May 2008  
Copyright © 2007-2008, Nortel Networks  
.
Download from Www.Somanuals.com. All Manuals Search And Download.  
17  
CallPilot resource configuration  
This task describes how to configure CallPilot 5.0 resources on the  
Communication Server 1000 (CS 1000) or Meridian 1 (M1) system.  
CallPilot can be provided only on a per-customer basis on the CS 1000  
or M1 system. AML messages used for communications between the  
telephony switch and CallPilot contain a customer number to which CallPilot  
belongs. In these procedures, ensure that you enter the correct customer  
number in the overlays.  
CallPilot resource configuration tasks  
The following is a list of tasks you perform to configure CallPilot 5.0  
resources on the CS 1000 or M1 system. To link to detailed procedures  
for each task, click the text.  
Nortel CallPilot  
Quickstart Guide  
NN44200-313 01.02 Standard  
5.0 19 May 2008  
Copyright © 2007-2008, Nortel Networks  
.
Download from Www.Somanuals.com. All Manuals Search And Download.  
   
18 CallPilot resource configuration  
Configuring a new ELAN ID and VAS ID (LD 17)  
Define and configure the ELAN subnet for the AML link and its associated  
VAS ID in the configuration record. This provides the Ethernet connection  
over which AML messages are exchanged between the CS 1000 or M1  
system and CallPilot. A separate ELAN must be created for CallPilot and  
Contact Center for the purpose of integration.  
Perform this procedure only if there is no VAS ID provisioned or available.  
Step Action  
1
2
3
Connect to the PBX.  
Enter LD 17.  
Enter the appropriate values as described in the following table to  
configure a new ELAN ID. For prompts not listed in the following  
table, press Enter to accept the default.  
Table 2  
LD 17 - Configuring the ELAN ID  
Prompt  
REQ  
Response  
CHG  
Notes  
TYPE  
ADAN  
ADAN  
NEW ELAN xx  
Where xx is the next available  
number, 16 – 31.  
CTYP  
DES  
ELAN  
a..a  
Enter a relevant description (for  
example, CallPilot).  
<cr>  
LCTL  
4
Enter the appropriate values as described in the following table to  
configure a new VAS ID. For prompts not listed in the following table,  
press Enter to accept the default.  
Table 3  
LD 17 - Configuring the VAS ID  
Prompt  
REQ  
Response  
CHG  
Notes  
TYPE  
VAS  
VAS  
NEW  
xx  
VSID  
Enter the number entered for  
the ELAN ID above.  
Nortel CallPilot  
Quickstart Guide  
NN44200-313 01.02 Standard  
5.0 19 May 2008  
Copyright © 2007-2008, Nortel Networks  
.
Download from Www.Somanuals.com. All Manuals Search And Download.  
 
Configuring system parameters (LD 17) 19  
Prompt  
Response  
Notes  
xx  
ELAN  
Enter the number entered for  
the ELAN ID above.  
SECU  
YES  
5
To exit the overlay, enter ****.  
Tech tip: To view the new ELAN, enter LD 22. Enter PRT at the REQ  
prompt, then ADAN. A list of all provisioned IDs appears. Use the  
capture text function in hyperterminal to save a text file of the output.  
—End—  
Configuring system parameters (LD 17)  
Tech tip: To view a list of all provisioned system parameters, enter LD 22  
and enter PRT at the REQ prompt, then CFN. Use the capture text function  
in hyperterminal to save a text file of the output.  
Step Action  
1
2
3
Connect to the PBX.  
Enter LD 17.  
Enter the appropriate values as described in the following table.  
For prompts not listed in the following table, press Enter to accept  
the default.  
Table 4  
LD 17 - Configuring system parameters  
Prompt  
REQ  
Response  
Notes  
CHG  
PARM  
xxx  
TYPE  
NCR  
Enter the number of DS0  
channels multiplied by 2 plus  
the current NCR.  
For example, if the current NCR  
is 500 and there are 24 DS0  
channels, enter 548.  
Nortel CallPilot  
Quickstart Guide  
NN44200-313 01.02 Standard  
5.0 19 May 2008  
Copyright © 2007-2008, Nortel Networks  
.
Download from Www.Somanuals.com. All Manuals Search And Download.  
 
20 CallPilot resource configuration  
Prompt  
Response  
Notes  
xxx  
CSQI  
Enter the number of CallPilot  
DS0 channels multiplied by 2.  
For example, if there are 24  
DS0 channels, enter 48.  
xxx  
CSQO  
Enter the number of CallPilot  
DS0 channels multiplied by 2.  
For example, if there are 24  
DS0 channels, enter 48.  
4
To exit the overlay, enter ****.  
—End—  
Defining CallPilot in the customer data block (LD 15)  
Tech tip: To view current system parameters, go to LD 21 and enter PRT at  
the REQ prompt, and then CDB and the appropriate customer number. The  
result is a list of all the current information in the Customer Data Block. Use  
the capture text function in hyperterminal to save a text file of the output.  
Step Action  
1
2
3
Connect to the PBX.  
Enter LD 15.  
Enter the appropriate values as described in the following table to  
add Call Park Allowed and Message Center Included. For prompts  
not listed in the following table, press Enter to accept the default.  
Table 5  
LD 15 - Configuring Call Park Allowed and Message Center Included  
Prompt  
REQ  
Response  
CHG  
ftr  
Notes  
TYPE  
CUST  
OPT  
xx  
Customer number for CallPilot.  
CPA MCI  
YES  
IDEF  
If Call Forward by Call Type  
(CFCT) is enabled on the CS  
1000 or M1 switch, enter YES.  
NO  
Otherwise, enter NO.  
Nortel CallPilot  
Quickstart Guide  
NN44200-313 01.02 Standard  
5.0 19 May 2008  
Copyright © 2007-2008, Nortel Networks  
.
Download from Www.Somanuals.com. All Manuals Search And Download.  
 
Defining CallPilot in the customer data block (LD 15) 21  
4
Enter the appropriate values as described in the following table to  
define Call Redirection. For prompts not listed in the following table,  
press Enter to accept the default.  
Table 6  
LD 15 - Configuring Call Redirection  
Prompt  
REQ  
Response  
Notes  
CHG  
rdr  
TYPE  
CUST  
FNAD  
FNAT  
FNAL  
CFNA  
CFN0  
xx  
Customer number for CallPilot.  
Enter the FDN for CallPilot.  
Enter the FDN for CallPilot.  
Enter the FDN for CallPilot.  
xxxx  
xxxx  
xxxx  
4
1-(4)-15  
Number of normal ringing cycles  
for CFNA, Option 0.  
CFN1  
CFN2  
1-(4)-15  
1-(4)-15  
Number of normal ringing cycles  
for CFNA, Option 1.  
Number of normal ringing cycles  
for CFNA, Option 2.  
5
Enter the appropriate values as described in the following table to  
define End-to-End Signaling Tone. For prompts not listed in the  
following table, press Enter to accept the default.  
Table 7  
LD 15 - Configuring End-to-End Signaling Tone  
Prompt  
REQ  
Response  
CHG  
ftr  
Notes  
TYPE  
CUST  
EEST  
xx  
Customer number for CallPilot.  
YES  
NO  
Enter NO if remote sites are set  
to NO.  
6
Enter the appropriate values as described in the following table to  
define Integrated Services Digital Network. For prompts not listed in  
the following table, press Enter to accept the default.  
Nortel CallPilot  
Quickstart Guide  
NN44200-313 01.02 Standard  
5.0 19 May 2008  
Copyright © 2007-2008, Nortel Networks  
.
Download from Www.Somanuals.com. All Manuals Search And Download.  
22 CallPilot resource configuration  
Table 8  
LD 15 - Configuring Integrated Services Digital Network  
Prompt  
REQ  
Response  
CHG  
net  
Notes  
TYPE  
CUST  
ISDN  
xx  
Customer number for CallPilot.  
YES  
NO  
Enter NO if NMS is not installed  
on the CS 1000 or M1 system.  
xxxxx  
PNI  
Private Network Identifier.  
Within one network, use the  
same PNI value in LDs 15 and  
16. When you interwork with  
different networks, enter the  
PNI of this CS 1000 or M1  
system in LD 15, and the PNI of  
the target or remote CS 1000 or  
M1 system in LD 16.  
The default PNI = 0 prevents  
the operations of features such  
as NRAG, NACD and NMS.  
xxxx  
xxxx  
HLOC  
LSC  
Home Location Code defined in  
LD 90.  
Local Steering Code defined in  
LD 15.  
7
To exit the overlay, enter ****.  
Tech tip: To view a list of installed packages, enter LD 22 and enter  
PRT at the REQ prompt, then PKG. Use the capture text function in  
hyperterminal to save a text file of the output.  
—End—  
Configuring the Route Data Block (LD 16)  
Perform the following procedure to configure the Route Data Block.  
Step Action  
1
2
Connect to the PBX.  
Enter LD 16.  
Nortel CallPilot  
Quickstart Guide  
NN44200-313 01.02 Standard  
5.0 19 May 2008  
Copyright © 2007-2008, Nortel Networks  
.
Download from Www.Somanuals.com. All Manuals Search And Download.  
 
Configuring Automatic Call Distribution (LD 23) 23  
3
Enter the appropriate values as described in the following table.  
For prompts not listed in the following table, press Enter to accept  
the default.  
Table 9  
LD 16 - Configuring the Route Data Block  
Prompt  
REQ  
Response  
CHG  
rdb  
Notes  
TYPE  
xx  
CUST  
ROUTE  
Customer number for CallPilot.  
xxx  
Enter the number of the route  
you wish to modify.  
aaa  
DES  
Description for the route.  
IDEF  
RCLS  
LOC  
EXT  
4
To exit the overlay, enter ****.  
Tech tip: To view all configured routes, enter LD 21. Enter PRT at  
the REQ prompt, RDB, and then the customer number, and press  
Enter through the remaining prompts. Use the capture text function  
in hyperterminal to save a text file of the output.  
—End—  
Configuring Automatic Call Distribution (LD 23)  
Configure only one ACD agent queue to service CallPilot, unless you are  
enabling the Symposium Voice Services Support feature. This queue holds  
all the agents that correspond to DS0 channels on the CallPilot server.  
Step Action  
1
2
3
Connect to the PBX.  
Enter LD 23.  
Enter the appropriate values as described in the following table.  
For prompts not listed in the following table, press Enter to accept  
the default.  
Nortel CallPilot  
Quickstart Guide  
NN44200-313 01.02 Standard  
5.0 19 May 2008  
Copyright © 2007-2008, Nortel Networks  
.
Download from Www.Somanuals.com. All Manuals Search And Download.  
 
24 CallPilot resource configuration  
Table 10  
LD 23 - Configuring Automatic Call Distribution  
Prompt  
REQ  
Response  
NEW  
ACD  
Notes  
TYPE  
CUST  
ACDN  
xx  
Customer number for CallPilot.  
xxxx  
This is the ACD DN the agents  
point at.  
MWC  
NO  
xxxx  
MAXP  
Maximum number of agent  
channels.  
CALP  
IVR  
POS  
YES  
YES  
ALOG  
4
To exit the overlay, enter ****.  
—End—  
Configuring the DFDN (LD 23)  
Before you configure the CDN queue, define the default ACD DN to be  
referenced in the CDN. During normal operation, the CDN is in control  
mode, and callers are queued to be routed and then answered by CallPilot  
services. Under error conditions (for example, if the AML link is down), the  
CDN operates in default mode and calls are routed to the default ACD DN  
defined for the CDN.  
This procedure describes how to set up the default ACD DN so that these  
calls are handled by the attendant. For the attendant to process incoming  
calls to CallPilot when the CDN is in default mode, define a dummy ACD DN  
and set it to night call forward to the attendant.  
Step Action  
1
2
3
Connect to the PBX.  
Enter LD 23.  
Enter the appropriate values as described in the following table.  
For prompts not listed in the following table, press Enter to accept  
the default.  
Nortel CallPilot  
Quickstart Guide  
NN44200-313 01.02 Standard  
5.0 19 May 2008  
Copyright © 2007-2008, Nortel Networks  
.
Download from Www.Somanuals.com. All Manuals Search And Download.  
 
Configuring the CDN queue (LD 23) 25  
Table 11  
LD 23 - Configuring DFDN  
Prompt  
REQ  
Response  
NEW  
ACD  
xx  
Notes  
TYPE  
CUST  
ACDN  
MWC  
MAXP  
Customer number for CallPilot.  
Enter the DFDN.  
xxxx  
NO  
1
Maximum number of agent  
channels.  
Enter 1 to make this a DFDN  
queue.  
0
NCFW  
4
To exit the overlay, enter ****.  
—End—  
Configuring the CDN queue (LD 23)  
The control DN is the single point to which the end user calls to access  
voice mail or use multimedia functions such as fax capabilities.  
Perform this procedure to configure the following CDN queues:  
primary CDN for Voice Messaging. This becomes the main CDN queue.  
secondary CDN for Multimedia Messaging, if you want to provide users  
with fax capability.  
Step Action  
1
2
3
Connect to the PBX.  
Enter LD 23.  
Enter the appropriate values as described in the following table.  
For prompts not listed in the following table, press Enter to accept  
the default.  
Table 12  
LD 23 - Configuring the CDN queue  
Prompt  
Response  
NEW  
Notes  
REQ  
Nortel CallPilot  
Quickstart Guide  
NN44200-313 01.02 Standard  
5.0 19 May 2008  
Copyright © 2007-2008, Nortel Networks  
.
Download from Www.Somanuals.com. All Manuals Search And Download.  
 
26 CallPilot resource configuration  
Prompt  
TYPE  
CUST  
CDN  
Response  
Notes  
CDN  
xx  
Customer number for CallPilot.  
xxxx  
Control DN of the CallPilot  
system (for example, 4300).  
xxxx  
DFDN  
The default ACD created above,  
in the procedure "Configuring  
4
To exit the overlay, enter ****.  
—End—  
Configuring ACD agents (LD 11)  
For CallPilot, you must define channels as ACD agents on M2008 digital  
sets. All agents are added to the configured ACD queues. Each agent must  
have the VCE and MMA Class of Service. To get the VCE class of service  
on the upper 16 units (15 to 31), you must first specify the FLXA Class of  
Service. Each agent must be provisioned with the following feature keys:  
ACD, SCN, NRD, MSB, TRN, and AO3.  
Tech tip: Each channel maps to the MGATE card slot in the CS 1000 or M1  
system that the DS30 or DS30X cable is connected to from the CallPilot.  
For example, if your MGATE card is in slot 8 and your DS30 or DS30X cable  
1-1 is connected, your first channel TN may be 4.0.1.0 for a large system or  
0.0.8.0 for a small system. For the purpose of this document, provision at  
least 2 agent channels. Additional agent channels can be configured later.  
Step Action  
1
2
3
Connect to the PBX.  
Enter LD 11.  
Enter the appropriate values as described in the following table.  
For prompts not listed in the following table, press Enter to accept  
the default.  
Table 13  
LD 11 - Configuring ACD agents  
Prompt  
REQ  
Response  
NEW  
Notes  
2008  
TYPE  
Nortel CallPilot  
Quickstart Guide  
NN44200-313 01.02 Standard  
5.0 19 May 2008  
Copyright © 2007-2008, Nortel Networks  
.
Download from Www.Somanuals.com. All Manuals Search And Download.  
 
Provisioning telephones (LD 11) 27  
Prompt  
Response  
Notes  
TN  
aaa.bbb.ccc.ddd  
Terminal Number, where a =  
loop, b = shelf, c = MGATE card  
slot, d = channel for that card  
(0–31).  
DES  
CUST  
CLS  
dddddd  
Description.  
xx  
Customer number for CallPilot.  
WTA UNR VCE MMA FLAX  
0 ACD xxxx 0 yyyy  
KEY  
xxxx = the ACD defined above  
in the procedure "Configuring  
yyyy = the position ID of the  
agent,  
For example: KEY: 0 ACD 4500  
0 4571  
KEY  
1 SCN xxxx  
xxxx = Single Call Non ringing  
DN  
KEY  
KEY  
KEY  
KEY  
2 MSB  
3 NRD  
4 TRN  
5 AO3  
Tech tip: Take note of the TN, Key 0 position ID, and Key 1 SCN  
configured here. These parameters are required later in the CallPilot  
server configuration.  
4
5
Repeat step 3 for each ACD agent channel required.  
To exit the overlay, enter ****.  
—End—  
Provisioning telephones (LD 11)  
In the examples in this procedure, an i2004 Model NTDU92 is used. To  
configure other models, refer to IP Phones: Description, Installation, and  
Operation (553-3001-368) and Telephones & Consoles: Description,  
Installation and Operation (553-3001-367)  
Step Action  
1
Connect to the PBX.  
Nortel CallPilot  
Quickstart Guide  
NN44200-313 01.02 Standard  
5.0 19 May 2008  
Copyright © 2007-2008, Nortel Networks  
.
Download from Www.Somanuals.com. All Manuals Search And Download.  
 
28 CallPilot resource configuration  
2
3
Enter LD 11.  
Enter the appropriate values as described in the following table.  
For prompts not listed in the following table, press Enter to accept  
the default.  
Table 14  
LD 11 - Provisioning telephones  
Prompt  
REQ  
Response  
NEW  
Notes  
a..a  
TYPE  
Telephone type  
For example:  
i2004  
TN  
aaa.bbb.ccc.ddd  
Terminal Number, where a =  
loop, b = shelf, c = card slot, d =  
card channel (0–31).  
For example:  
66 0 0 10  
IP Phones require a VGMC  
card. The TNs you configure for  
IP Phones are virtual circuits.  
Digital and analog telephones  
require a digital or analog card.  
DES  
dddddd  
xx  
Description.  
For example:  
johns  
CUST  
Customer number for CallPilot.  
For example:  
0
xx  
ZONE  
FDN  
For example:  
0
xxxx  
For example:  
4300  
CLS  
FNA MWA HTA  
xxxx  
HUNT  
For example:  
4300  
Nortel CallPilot  
Quickstart Guide  
NN44200-313 01.02 Standard  
5.0 19 May 2008  
Copyright © 2007-2008, Nortel Networks  
.
Download from Www.Somanuals.com. All Manuals Search And Download.  
Enabling card slots (LD 32) 29  
Prompt  
Response  
Notes  
KEY  
0 SCR xxxx  
Where xxxx is the line number  
of the telephone. This is the  
number dialled or the line  
selected when the user makes  
a call from the telephone.  
For example:  
4710  
KEY  
16 MWK xxxx  
Where xxxx is the CDN of the  
CallPilot system.  
For example:  
4300  
4
Repeat step 3 for each telephone to be configured.  
Configure at least two telephones for testing purposes.  
5
6
To exit the overlay, enter ****.  
Connect two telephones to either a phone line or a proper network  
connection, depending on the telephone type. Refer to the user  
guides specific to the telephones.  
7
Ensure that you have dial tone on both telephones, and check that  
you can dial one phone from the other.  
—End—  
Enabling card slots (LD 32)  
If the MGATE card slots are not automatically provisioned, perform the  
following procedure to enable them.  
Step Action  
1
2
3
Connect to the PBX.  
Enter LD 32.  
To display the status of the MGATE card, enter STAT n (where n is  
the card slot used by the MGATE).  
For example: STAT 18.  
4
5
If the MGATE card is disabled, enter ENLC n (where n is the card  
slot used by the MGATE) to enable it.  
For example: ENLC 18.  
Repeat steps 3 and 4 for each required MGATE card.  
Nortel CallPilot  
Quickstart Guide  
NN44200-313 01.02 Standard  
5.0 19 May 2008  
Copyright © 2007-2008, Nortel Networks  
.
Download from Www.Somanuals.com. All Manuals Search And Download.  
 
30 CallPilot resource configuration  
6
To exit the overlay, enter ****.  
—End—  
Saving CS 1000/M1 changes (LD 43)  
Perform the following procedure to save all configuration changes. If a  
reboot occurs before you save the system, all your changes could be lost.  
Tech tip: The prompt for LD 43 is just a period ".". Entering the command  
EDD will complete a data dump to the on board flash.  
Step Action  
1
2
3
4
Connect to the PBX.  
Enter LD 43.  
At the "." prompt, enter EDD.  
To exit the overlay, enter ****.  
—End—  
Nortel CallPilot  
Quickstart Guide  
NN44200-313 01.02 Standard  
5.0 19 May 2008  
Copyright © 2007-2008, Nortel Networks  
.
Download from Www.Somanuals.com. All Manuals Search And Download.  
 
31  
CallPilot server general description  
This section describes the hardware components of the CallPilot servers.  
For CallPilot Release 5.0, there are two server models: the 600r  
CallPilot server and the 1005r CallPilot server. The 600r system is a  
small-capacity system that can handle up to 20,000 mailboxes. The 1005r  
is a large-capacity system that can handle up to 50,000 mailboxes. Both  
servers are rack-mounted servers that fit into a standard 19” or 23” rack.  
600r CallPilot server  
Front panel  
on the 600r. The front panel LEDs and control switches are highlighted in  
Figure 1  
600r CallPilot server - front panel  
Nortel CallPilot  
Quickstart Guide  
NN44200-313 01.02 Standard  
5.0 19 May 2008  
Copyright © 2007-2008, Nortel Networks  
.
Download from Www.Somanuals.com. All Manuals Search And Download.  
       
32 CallPilot server general description  
Figure 2  
600r CallPilot server - front panel LEDs  
Table 15  
600r CallPilot server - front panel LEDs  
Label  
Description  
A
B
C
D
E
F
G
H
I
Power button  
Reset button  
Critical fault LED  
Major fault LED  
Minor fault LED  
Power LED  
Disk 0 activity/fault LED (green/amber)  
Not used  
Main power LED (green)  
NIC activity LED (green)  
System ID LED (white)  
ID button  
J
K
L
M
NMI button (not used)  
Back panel  
on the 600r. The back panel controls and features are described in Table 16  
Nortel CallPilot  
Quickstart Guide  
NN44200-313 01.02 Standard  
5.0 19 May 2008  
Copyright © 2007-2008, Nortel Networks  
.
Download from Www.Somanuals.com. All Manuals Search And Download.  
     
1005r CallPilot server 33  
Figure 3  
600r CallPilot server - back panel  
Table 16  
600r CallPilot server - back panel controls and features  
Label  
Description  
A
B
C
D
E
F
G
H
I
USB 0, USB1, USB2 (bottom to top)  
PS/2 mouse input  
SCSI port (requires terminator)  
MPB96 card  
Power supply  
AC power input  
Ground studs  
ELAN input  
Nortel server subnet (CLAN) input  
Video input  
J
K
L
COM1 DB-9 serial port  
PS/2 keyboard input  
1005r CallPilot server  
Front panel  
on the 1005r. The front panel LEDs and control switches are described in  
Nortel CallPilot  
Quickstart Guide  
NN44200-313 01.02 Standard  
5.0 19 May 2008  
Copyright © 2007-2008, Nortel Networks  
.
Download from Www.Somanuals.com. All Manuals Search And Download.  
       
34 CallPilot server general description  
Figure 4  
1005r CallPilot server - front panel  
Table 17  
1005r CallPilot server - front panel LEDs and controls  
Label  
A
Description  
Power button  
B
Reset button  
C
D
E
Critical alarm LED  
Major alarm LED  
Minor alarm LED  
Power alarm LED  
NMI switch (not used)  
ID switch  
F
G
H
I
ID LED  
J
NIC activity LED  
Status LED  
K
L
Hard drive 1 activity and status  
Hard drive 0 activity and status  
DVD/CD/CD-RW  
RJ45 COM1 serial port  
USB 2  
M
N
O
P
Q
ESD connection  
Nortel CallPilot  
Quickstart Guide  
NN44200-313 01.02 Standard  
5.0 19 May 2008  
Copyright © 2007-2008, Nortel Networks  
.
Download from Www.Somanuals.com. All Manuals Search And Download.  
   
1005r CallPilot server 35  
Label  
Description  
R
S
T
Hard drive 1 pull handle  
Hard drive 1 release lever  
Hard drive 0 pull handle  
Hard drive 0 release level  
U
Back panel  
panel on the 1005r. The back panel controls and features are described in  
Figure 5  
1005r CallPilot server - back panel  
Table 18  
1005r CallPilot server - back panel controls and features  
Label  
Description  
A
B
C
D
E
F
G
H
I
DB15 Telco alarm connector (not used)  
PCI low profile cards (1, 2, 3 from bottom to top)  
MPB 96 cards (1, 2, 3 from bottom to top)  
Power supply 1  
Power supply 2  
PS/2 mouse and keyboard input  
RJ45 COM2 serial port  
Nortel server subnet (CLAN) input  
ELAN input  
J
Video input  
K
USB 1  
Nortel CallPilot  
Quickstart Guide  
NN44200-313 01.02 Standard  
5.0 19 May 2008  
Copyright © 2007-2008, Nortel Networks  
.
Download from Www.Somanuals.com. All Manuals Search And Download.  
     
36 CallPilot server general description  
Label  
Description  
L
USB 0 (dongle connects here)  
Server management LAN port  
SCSI port (does not require terminator)  
M
N
Nortel CallPilot  
Quickstart Guide  
NN44200-313 01.02 Standard  
5.0 19 May 2008  
Copyright © 2007-2008, Nortel Networks  
.
Download from Www.Somanuals.com. All Manuals Search And Download.  
37  
CallPilot server preinstallation  
This task describes the CallPilot server preinstallation.  
Recommended tools  
The following is a list of recommended tools for the job:  
— antistatic ESD wrist strap kit  
— cordless power drill with various Phillips, Robertson, and nut driver  
bits  
— hand-held Phillips, Robertson and standard screwdrivers in various  
sizes  
— handheld hex nut drivers  
— needle-nosed pliers  
— tweezers  
— tape measure  
— flashlight  
— cable tie wraps (various lengths, mainly small ones required)  
— side cutters  
— utility knife or box cutter  
— RJ45 crimper with various dyes (if making phone and Ethernet  
cables)  
— null modem serial cable (for troubleshooting purposes)  
— cable identification labels  
— equipment log, to record system information (for example, model,  
serial number, and installed options)  
— pen and note pad  
Nortel CallPilot  
Quickstart Guide  
NN44200-313 01.02 Standard  
5.0 19 May 2008  
Copyright © 2007-2008, Nortel Networks  
.
Download from Www.Somanuals.com. All Manuals Search And Download.  
   
38 CallPilot server preinstallation  
CallPilot server preinstallation tasks  
The following is a list of tasks you perform to prepare for CallPilot server  
installation. To link to detailed procedures for each task, click the text.  
Choosing a location  
Choose a site for the CallPilot server by considering following factors:  
The DS30 cables that connect the NTRH40CA MPB96 board on the  
CallPilot server to the MGate card on the switch can be up to 600  
meters (1968 feet) long. This allows you to install the CallPilot server in  
a different building from the switch.  
The DS30X cable that connects the NTRH40AA MPB96 board on the  
CallPilot server to the MGATE card on the switch is 20 meters (60 feet)  
long. The total distance from switch to CallPilot must be taken into  
consideration. Include rack transitions, cable bends, and any routing  
necessary in your calculations before you install.  
A monitor, keyboard, and mouse are required to connect to the CallPilot  
server for local console access. These peripherals should be located in  
the same rack as the CallPilot server, or at least within visual distance of  
the server’s status LEDs.  
The area must have proper cooling and airflow. Consider installing a  
shelf with perforated holes for the peripheral devices, above or below  
the CallPilot server.  
Preparing the site  
Perform the following procedure to prepare the site for the CallPilot server.  
Step Action  
1
2
Ensure that the site is clean and clear of any debris.  
Place a table or secure surface near the install location of the  
CallPilot server for unpacking and inspection.  
The surface or table should be large enough to accommodate a .9 m  
X .9 m (3’ X 3’) box weighing approximately 10.4 kg (23 lbs) for the  
600r CallPilot server, or 20 kg (44 lbs) for the 1005r CallPilot server.  
3
Place an Electrostatic Discharge (ESD) mat on the unpacking  
surface.  
Nortel CallPilot  
Quickstart Guide  
NN44200-313 01.02 Standard  
5.0 19 May 2008  
Copyright © 2007-2008, Nortel Networks  
.
Download from Www.Somanuals.com. All Manuals Search And Download.  
     
Unpacking the server 39  
4
Install the rack, or ensure that a pre-existing rack is properly installed  
with sufficient space for the CallPilot server and peripheral devices.  
The 600r is a 1U form factor and the 1005r is a 2U form factor.  
5
6
Ensure that an external analog phone line is available for the USB  
modem.  
Ensure that a single-point ground reference is available for all the  
power outlets serving the CallPilot server and its peripherals.  
—End—  
Connecting to the network  
The CallPilot server has two network connections: the ELAN network  
interface for the ELAN subnet and the CLAN network interface for the Nortel  
server subnet.  
The ELAN subnet connects the CallPilot server to the CS 1000 or M1  
switch. Install the ELAN subnet on the same network as the CS 1000 or  
M1 switch you are using for the CallPilot system, as a dedicated Ethernet  
switch or hub segregated from any other network.  
The Nortel server subnet is used for the following features: Desktop  
Messaging, CallPilot Reporter, My CallPilot, CallPilot Manager remote  
access, and Application Builder.  
Both the ELAN subnet and the Nortel server subnet use standard network  
Ethernet Cat 5e cables. If cables are made on site, ensure that IEEE 802.3  
standards are maintained and followed.  
Unpacking the server  
Perform the following procedure to unpack the CallPilot server.  
As you unpack each item, check it off against the packing list.  
Step Action  
1
2
Place the cardboard carton containing the CallPilot server on the  
floor, close to the secure surface or table.  
Open the box, carefully remove the server, and place it on the ESD  
mat on the table or secure surface.  
Check that the USB dongle with keycode and feature list is included,  
and for the 600r model, ensure that a SCSI terminator is included.  
3
Open the other boxes containing the peripheral devices and check  
that the following devices are included:  
Nortel CallPilot  
Quickstart Guide  
NN44200-313 01.02 Standard  
5.0 19 May 2008  
Copyright © 2007-2008, Nortel Networks  
.
Download from Www.Somanuals.com. All Manuals Search And Download.  
   
40 CallPilot server preinstallation  
monitor  
keyboard  
mouse  
USB modem  
Tandberg tape drive  
tapes  
SCSI cable  
power cords  
Place the peripheral devices in a safe, secure area near the  
installation site.  
4
Open the software package and check that the following software is  
included:  
CallPilot image DVD for your system  
CallPilot service Update/PEP CD  
CallPilot Application CD  
CallPilot Desktop CD  
CallPilot My CallPilot CD  
CallPilot Language Prompts CDs (3)  
CallPilot Documentation CD  
printed DTR documentation  
Place the software in a safe, secure area near the installation site.  
5
6
Inspect the server and peripheral devices. Do not discard the  
CallPilot server box in case a return is necessary.  
Locate the external SCSI terminator (included loose within the server  
shipping carton). Connect the terminator to the rear SCSI port.  
—End—  
Nortel CallPilot  
Quickstart Guide  
NN44200-313 01.02 Standard  
5.0 19 May 2008  
Copyright © 2007-2008, Nortel Networks  
.
Download from Www.Somanuals.com. All Manuals Search And Download.  
41  
CallPilot server installation  
This task describes the CallPilot server installation.  
CallPilot server installation tasks  
The following is a list of tasks you perform to install the CallPilot server. To  
link to detailed procedures for each task, click the text.  
Rack-mounting the server  
Perform the following procedure for four- or two-post rack-mounting.  
The CallPilot server includes installation instructions for the 19” and 23”  
Universal Rack Mount kits. Refer to the those instructions for more details.  
Step Action  
1
2
Attach the inner rail to the chassis on both sides.  
Attach the front-tab mounting bracket to the chassis on both sides.  
The bracket is reversible for a flush mount install.  
3
4
Using the four outer studs, assemble the mounting brackets to the  
outer rail. Insert the four thread covers of the 4 inner studs.  
For a two-post install, flip the mounting brackets so they are facing in  
to each other.  
Tech tip: Hand-tighten the nuts at this stage so you can adjust the  
distance for the server and rack.  
Install the two outer rail subassemblies.  
Eight mounting screws are required for a four-post install. For a  
two-post install, six mounting screws are required.  
Nortel CallPilot  
Quickstart Guide  
NN44200-313 01.02 Standard  
5.0 19 May 2008  
Copyright © 2007-2008, Nortel Networks  
.
Download from Www.Somanuals.com. All Manuals Search And Download.  
     
42 CallPilot server installation  
5
6
Tighten all the nuts that you previously hand-tightened.  
Slide the system into the rack.  
Check that the inner rail fits together with the outer rail.  
7
To secure the server in place, install screws in the front-tab mounting  
bracket to the rail.  
For a two-post install, install four screws through the clearance slots  
in the side of the outer rail assembly into the inner rail.  
—End—  
Installing peripheral devices  
Perform the following procedure to install the peripheral devices on the  
CallPilot server.  
Step Action  
1
Optionally, install a perforated shelf for the modem and Tandberg  
tape drive to sit on.  
Nortel recommends that you use a perforated shelf rather than  
placing the modem and tape drive directly on the CallPilot server  
equipment. The holes in the perforated shelf promote air flow and  
cooling.  
2
3
Place the modem and tape drive on the perforated shelf or, on an  
alternative surface.  
Connect one end of the USB cable into the modem. Connect the  
other end of the USB cable into the rear panel of the server module:  
USB 2 for the 600r CallPilot server, or USB 1 for the 1005r CallPilot  
server.  
4
5
Connect the analog phone line to the RJ-11 jack labeled TELCO  
on the modem.  
Connect one end of the SCSI cable to the tape drive. Connect the  
other end of the SCSI cable to the SCSI port on the rear panel of  
the CallPilot server.  
Ensure that all connectors are tightened.  
Note: You must remove the SCSI terminator before you can  
connect the tape drive. Ensure that there is a terminator installed  
on the tape drive.  
The 600r hard drive and tape drive are on the same SCSI bus.  
If a terminator is not installed in the loop, the hard drive may be  
damaged when the system is powered up.  
Nortel CallPilot  
Quickstart Guide  
NN44200-313 01.02 Standard  
5.0 19 May 2008  
Copyright © 2007-2008, Nortel Networks  
.
Download from Www.Somanuals.com. All Manuals Search And Download.  
 
Installing cables and grounds 43  
6
7
Set the SCSI ID on the tape drive to 6.  
Install the monitor, keyboard, and mouse in the same location as  
the server.  
If you are using a KVM-type box, ensure that you have visual contact  
with the LEDs on the CallPilot server.  
8
Plug the keyboard and mouse cables into the PS/2 connectors on  
the rear panel according to the labels.  
9
Plug the monitor into the video connector on the rear panel.  
Tighten screws on the connector.  
10  
Install the USB dongle into USB port 0.  
Ensure that the feature key is in place.  
—End—  
Installing cables and grounds  
Perform the following procedure to install cables and grounds for the  
CallPilot server.  
This procedure assumes that the cable and RJ45 are terminated properly  
according to IEEE 802 Ethernet standards and are of sufficient length. This  
procedure does not cover Ethernet cables of customized length.  
Step Action  
1
Install and connect the ELAN Ethernet cable to the NIC 2 connector  
labeled on the back of the server from the ELAN hub or Ethernet  
switch.  
Or, use an Ethernet cross-over cable to connect directly to the CS  
1000 or M1 switch. If you use this method, no device other than  
CallPilot can connect to the ELAN subnet.  
Note: Connect the CS 1000 or M1 switch ELAN to the same  
subnet as the CallPilot server ELAN.  
2
Install and connect the Ethernet cable for the Nortel server subnet  
to the NIC 1 connector labeled on the back of the server from the  
Nortel server subnet hub or Ethernet switch.  
Not all sites require a Nortel server subnet; this subnet is used for  
the following features: Desktop Messaging, CallPilot Reporter, My  
CallPilot, CallPilot Manager remote access, and Application Builder.  
Note: Leave the Ethernet cable for the Nortel server subnet  
unplugged on the server side until antivirus software is installed  
on the server.  
Nortel CallPilot  
Quickstart Guide  
NN44200-313 01.02 Standard  
5.0 19 May 2008  
Copyright © 2007-2008, Nortel Networks  
.
Download from Www.Somanuals.com. All Manuals Search And Download.  
 
44 CallPilot server installation  
3
Install the power cords to all devices, but plug them only into the  
receptacle, not into the end device. The devices requiring power are:  
1005r server — two power cords, redundant power supplies  
600r server — one power cord  
monitor — one power cord  
tape drive — one power cord  
ELAN subnet Ethernet switch or hub — one power cord  
Nortel server subnet Ethernet switch or hub — one power cord  
Note: The single-point ground (SPG) required by the system  
can be an isolated ground (IG) bus or AC equipment ground  
(ACEG) bus in the service panel or transformer. The system  
must be connected to a safety ground or protective earth in  
accordance with NEC requirements. For international use, the  
system must be connected to safety ground or protective earth in  
accordance with Paragraph 2.5 of EN60950/IEC950.  
4
Check the version of your MPB96 card or cards before proceeding.  
The versions are identified as follows:  
The NTRH40CA MPB96 board has three RJ-45 connectors on  
its faceplate. If you have an NTRH40CA, proceed to step 5.  
The NTRH40AA MPB96 board has a single DB-44 connector on  
its faceplate. The MPB96 connects to the MGate using a DS30X  
cable. If you have an NTRH40AA, proceed to step 6.  
5
Install and connect the DS30 cables from the switch MGATE card  
to the CallPilot MPB96. There is no restriction as to which cable is  
connected first, as the NTRH40AC MPB96 can get its timing from  
any of the three RJ-45 ports.  
The RJ-45 connectors in the top MPB96 card are numbered  
from 1 to 3 starting at the right side of the server’s back panel  
(next to the power supplies) They are cabled to MGate cards  
1 to 3 respectively  
If there are three MPB96 cards in your server, the RJ-45  
connectors in the middle card are cabled (from right to left) to  
MGate cards 4 to 6. The bottom MPB96 card is not connected  
to the switch.  
Nortel CallPilot  
Quickstart Guide  
NN44200-313 01.02 Standard  
5.0 19 May 2008  
Copyright © 2007-2008, Nortel Networks  
.
Download from Www.Somanuals.com. All Manuals Search And Download.  
Connecting the server to power and starting it 45  
6
Install and connect the DS30X cable from the switch MGATE card  
to the CallPilot MPB96, starting from the switch side. The following  
are guidelines:  
The 3 connectors of each DS30X cable going to the MGate card  
are labeled with DS30X-1 to DS30X-3. Connect the DS30X-1  
first, the DS30X-2 second, and the DS30X-3 third. This is  
important for timing off the MGATE card.  
If more then one MPB96 card is installed, first connect the  
DS30X cable to the topmost MPB96 card, then to the middle  
card, and then to the bottom card.  
Tighten all connectors. Loose connectors can cause loss of  
service.  
Tech tip: It is easier to run the DS30X cable in starting from the  
telephony switch side. Protect the end connector of the cable.  
—End—  
Performing preboot checks  
Perform the following preboot checks on the CallPilot server to ensure a  
smooth system boot.  
Step Action  
1
Check that a single-point ground (SPG) is followed for every device  
requiring power in the CallPilot system. Check that power cords and  
UPS devices are plugged into SPGs.  
2
3
Check that all connectors and cables are properly tightened down  
and connected where applicable.  
Check that the dongle is plugged into the proper port and the feature  
key is in it.  
—End—  
Connecting the server to power and starting it  
For 600r servers: when you apply AC power to the 600r server, the server  
starts automatically. This is part of the BIOS startup sequence. It is  
important to follow the steps in the order given.  
Nortel CallPilot  
Quickstart Guide  
NN44200-313 01.02 Standard  
5.0 19 May 2008  
Copyright © 2007-2008, Nortel Networks  
.
Download from Www.Somanuals.com. All Manuals Search And Download.  
   
46 CallPilot server installation  
Step Action  
1
Plug the power cords into all peripheral devices, including the  
monitor, tape drive, and Ethernet switch or hub as applicable to  
system setup.  
2
3
Turn on all peripheral devices.  
Plug the power cords into the CallPilot server.  
Check that the status LEDs on the power supply are lit green.  
4
Do one of the following:  
For the 1005r server, push the power switch on the front panel  
to power on the server.  
For the 600r server, if the server does not start automatically  
when you plug in the power cords, push the power switch on the  
front panel to power on the server.  
5
6
Check that the status LEDs on the power supply are blinking green.  
Wait while the server configures Windows 2003.  
After the server automatically restarts several times, the Windows  
logon screen appears.  
—End—  
Nortel CallPilot  
Quickstart Guide  
NN44200-313 01.02 Standard  
5.0 19 May 2008  
Copyright © 2007-2008, Nortel Networks  
.
Download from Www.Somanuals.com. All Manuals Search And Download.  
47  
CallPilot server configuration  
This task describes the CallPilot server configuration.  
CallPilot server configuration tasks  
The following is a list of tasks you perform to configure the CallPilot server.  
To link to detailed procedures for each task, click the text.  
Logging on to the CallPilot server  
Perform the following procedure to log on to the CallPilot server.  
Step Action  
1
2
From the local console, for the user name, enter administrator.  
From the local console, for the password, enter Bvw250.  
—End—  
Completing the Setup Wizard and installing PEPs  
Perform the following procedure to install Service Updates (SU) and PEPs  
on the CallPilot server.  
Step Action  
1
2
After you log on, the Setup Wizard appears automatically.  
Click Next on the Welcome page of the Setup Wizard.  
Insert the PEP CD into the DVD-ROM drive.  
Nortel CallPilot  
Quickstart Guide  
NN44200-313 01.02 Standard  
5.0 19 May 2008  
Copyright © 2007-2008, Nortel Networks  
.
Download from Www.Somanuals.com. All Manuals Search And Download.  
       
48 CallPilot server configuration  
3
4
5
In the Service Update (SU)/PEP Installation page, select Yes, I  
have updates that I want to install now.  
Click Next.  
A message appears, prompting you to install SUs and PEPs.  
Browse to the PEP CD in the DVD-ROM (Z:) drive. For every PEP  
or SU to be installed, review the readme file for important steps  
required for the PEP or SU.  
Tech tip: Ensure you read the readme file; readme files can contain  
important steps pertaining to specific PEPs or SUs that are not  
covered in this procedure.  
6
7
To install an SU or PEP, double-click the runme.exe or runme.bat file  
and click OK.  
In the Service Update (SU)/PEP Installation page, select SU or PEP  
to install and click Next.  
8
A confirmation message appears. Click Yes to continue.  
If you are prompted to restart the server, do so.  
9
10  
Repeat steps 3 to 9 for each PEP or SU to be installed.  
Note: If the system reboots, log back in to the system. If  
the Setup Wizard does not start automatically, select Start >  
Programs > CallPilot > Setup Wizard.  
11  
12  
In the Setup Wizard Welcome screen, click Next.  
In the Service Update (SU)/PEP Installation page, select No, I do  
not have updates that I want to install now.  
13  
14  
Click Next.  
In the Platform Validity page, check that the values listed are correct  
and marked with green check marks. Click Next.  
15  
16  
In the Telephony Board Validation page, click Next.  
In the Upgrade of CallPilot page, click No, I do not have data to  
restore.  
17  
Click Finish.  
—End—  
Nortel CallPilot  
Quickstart Guide  
NN44200-313 01.02 Standard  
5.0 19 May 2008  
Copyright © 2007-2008, Nortel Networks  
.
Download from Www.Somanuals.com. All Manuals Search And Download.  
Running the Configuration Wizard 49  
Running the Configuration Wizard  
This procedure covers basic provisioning only. You can perform additional  
provisioning and advanced configuration, such as media allocation,  
channels, CDNs, and languages, after completing the basic provisioning  
steps in this procedure. Alternatively, you can run the Configuration Wizard  
at any time to make configuration changes or add additional information.  
Additional provisioning and advanced configuration adds time to the  
installation.  
Step Action  
1
2
If CallPilot Manager is not already open in Internet Explorer, type  
http://localhost/cpmgr in the address bar.  
Log on to CallPilot Manager using the following default credentials:  
Mailbox number: 000000  
Password: 124578  
Server: localhost  
Location: leave this field blank  
3
4
Click Login.  
When prompted, change the default administrator password for  
mailbox 000000 as follows:  
a. Type the current password, 124578.  
b. Type a new password.  
c. Type the new password again.  
5
On the Welcome to CallPilot Manager page, click Configuration  
Wizard.  
6
7
On the Configuration Wizard: Welcome page, click Next.  
On the Keycode and serial number page, do the following:  
a. Type the Serial number assigned to the USB dongle that is  
plugged into the CallPilot system.  
b. Type the Keycode assigned to the CallPilot register from the  
dongle.  
c. Click Next.  
8
9
On the Feature Verification page, review the parameters to ensure  
they are correct, and then click Next.  
On the Server Information page, do the following:  
Nortel CallPilot  
Quickstart Guide  
NN44200-313 01.02 Standard  
5.0 19 May 2008  
Copyright © 2007-2008, Nortel Networks  
.
Download from Www.Somanuals.com. All Manuals Search And Download.  
 
50 CallPilot server configuration  
a. Type the Computer name.  
b. Select the Time Zone.  
c. Type the Area Code and Country Code.  
d. Type the LDAP search base.  
e. Click Next.  
10  
On the Password Information page, when prompted, change the  
administrator password for the workstation local login as follows:  
a. Type a new password (secure format required).  
b. Type the new password again.  
c. Click Next.  
d. If a warning message appears, click OK.  
11  
12  
In the Multimedia Allocation page, click Next.  
In the M1 Switch Information page, do the following:  
a. From the Switch type options, select the switch type. Choose  
M1 for a large system format and M1 Option 11 for a small  
system format.  
b. In the Switch Customer Number box, type the switch customer  
number that the CallPilot system uses.  
c. In the Switch IP Address box, type the IP address of the PBX.  
Tech tip: Every channel represents an agent resource that the  
CallPilot system can use. The channels require provisioning on the  
telephony switch side first. Two test channels should have already  
been provisioned. Add the two test channels as follows:  
d. From the list of channels, click the Channel Name  
(STI01-001-001 or STI1-001-002).  
e. In the Channel Detail Information page, type the information  
for the first provisioned channel. Refer to the TN, position ID,  
and SCN configured in the procedure "Configuring ACD agents  
f. Leave the Channel Allocation configured as Multimedia.  
g. Click OK.  
h. For the second provisioned channel, repeat steps d to g.  
i. Click Next.  
13  
14  
In the Meridian 1 CND Information page, click New.  
In the CND Detail page, do the following:  
Nortel CallPilot  
Quickstart Guide  
NN44200-313 01.02 Standard  
5.0 19 May 2008  
Copyright © 2007-2008, Nortel Networks  
.
Download from Www.Somanuals.com. All Manuals Search And Download.  
Running the Configuration Wizard 51  
a. In the CND box, type the CDN configured in the procedure  
b. From the Application Name list, select Voice Messaging.  
c. Click OK.  
15  
16  
17  
In the CND Information page, click Next.  
Insert the CallPilot 5.0 Language CD into the DVD drive.  
In the Language Source Directory page, do the following:  
a. Select the Install Language option.  
b. In the Language CD Location box, type Z:.  
c. Click Next.  
18  
19  
In the Language Installation page, do the following:  
a. Select languages and automated speech recognition to be  
installed.  
b. Select the Primary and, optionally, Secondary languages to  
install.  
c. Click Next.  
In the CallPilot Local Area Network Interface page, do the  
following:  
a. For Equipment LAN network interface card, select ELAN.  
b. For IP address, type the IP address assigned to the ELAN NIC.  
c. For Subnet Mask, type the network subnet mask assigned to  
the ELAN NIC.  
d. For Customer LAN network interface card, select CLAN.  
e. For IP address, type the IP address assigned to the CLAN NIC.  
f. For Subnet Mask, type the subnet mask assigned to the CLAN  
NIC.  
g. For Gateway, type the gateway assigned to the CLAN NIC.  
h. Click Next.  
20  
In the Ready to Configure page, click Finish, and then wait for  
the configuration to be applied.  
Note: With two languages installed, the configuration process  
takes approximately 20 minutes to complete. Each language  
prompt installed adds approximately 10 minutes to the  
configuration process.  
Nortel CallPilot  
Quickstart Guide  
NN44200-313 01.02 Standard  
5.0 19 May 2008  
Copyright © 2007-2008, Nortel Networks  
.
Download from Www.Somanuals.com. All Manuals Search And Download.  
52 CallPilot server configuration  
21  
When the configuration is complete, restart the CallPilot server.  
—End—  
Configuring new mailboxes and additional tasks  
Perform the following procedure to create new mailboxes on the CallPilot  
server.  
In this procedure, you create two test mailboxes. Creating additional  
mailboxes and other items adds additional time to the installation.  
Step Action  
1
2
Log on to the CallPilot server using the new password you configured  
in the previous procedure.  
Log on to CallPilot Manager using the new password you configured  
in the previous procedure.  
3
4
On the Welcome to CallPilot Manager page, click Add User.  
On the Express User Add page, do the following:  
a. From the Template Name list, select Regular User Template.  
b. In the First Name box, type John.  
c. In the Last Name box, type Smith.  
d. In the Mailbox Number/Extension DN box, type the test DN  
provisioned in the procedure "Provisioning telephones (LD 11)"  
e. Leave the Location Name as is.  
f. Click Add.  
g. In the User Add Result page, click Add Another User.  
h. Repeat steps a through f to create a second mailbox for the  
second test DN. This time, substitute the name Jane Smith  
and use the second test DN provisioned in the procedure  
5
6
In the CallPilot Manager toolbar, select User > Search.  
Search for the users you just created, and ensure that they are  
present with the correct information.  
7
In the CallPilot Manager toolbar, select Maintenance > Channel  
Monitor.  
Nortel CallPilot  
Quickstart Guide  
NN44200-313 01.02 Standard  
5.0 19 May 2008  
Copyright © 2007-2008, Nortel Networks  
.
Download from Www.Somanuals.com. All Manuals Search And Download.  
 
Backing up the system 53  
8
In the Channel Monitor page, under Channel Status, check that  
two channels are shown in dark blue indicating an idle status.  
Tech tip: If a channel status is red, check the DS30 cabling and then  
check the telephony switch provisioning. A cable may be plugged  
into the wrong slot or a card may be disabled or not provisioned.  
—End—  
Backing up the system  
Note: At this point, a backup is recommended but not necessary. It  
serves as a point to restore from if something should happen during  
testing. It also serves as a way to test the tape drive to ensure it is in  
working order. This procedure takes approximately 20 min.  
The following procedure describes how to perform a backup to a tape drive.  
Note: For information about the advanced method of backing up to a  
network device, refer to the Software Administration and Maintenance  
NTP (NN44200-600) or the CallPilot Manager online Help.  
Step Action  
1
If the tape drive is not already turned on, turn it on, and then ensure  
that an SLR 75 tape is inserted.  
2
3
In the CallPilot Manager toolbar, select System > Backup/Restore.  
In the Backup/Restore page, do the following:  
a. From the Select a task list, select Review and schedule  
backups.  
b. Click Add Backup.  
4
In the Add New Backup Schedule page, do the following:  
a. From the Select a backup type list, select Full System Backup.  
b. From the Select a backup device list, select PrimaryServer-  
Tape.  
c. From Additional Options, select Backup will overwrite any  
existing data on tape.  
d. Click Next.  
5
In the Add New Backup Schedule page, do the following:  
a. From the Select the backup frequency list, select One time  
only.  
Nortel CallPilot  
Quickstart Guide  
NN44200-313 01.02 Standard  
5.0 19 May 2008  
Copyright © 2007-2008, Nortel Networks  
.
Download from Www.Somanuals.com. All Manuals Search And Download.  
 
54 CallPilot server configuration  
b. In Select the specific date and time. <your time zone>, select  
the current date and time using the 24-hour clock.  
c. In the Description box, type a relevant description of the backup.  
d. Click Next.  
6
7
8
9
In the Confirm Schedule page, review the backup information, and  
then click Finish.  
In the Backup/Restore page, select the backup profile you just  
created and click Backup Now.  
In the message that prompts you to start the backup immediately,  
click OK.  
When the backup is complete, check the summary log to ensure  
that no errors occurred.  
—End—  
Nortel CallPilot  
Quickstart Guide  
NN44200-313 01.02 Standard  
5.0 19 May 2008  
Copyright © 2007-2008, Nortel Networks  
.
Download from Www.Somanuals.com. All Manuals Search And Download.  
55  
CallPilot server testing  
This task describes how to test the CallPilot server.  
CallPilot server testing tasks  
The following is a list of tasks you perform to test the CallPilot server. To link  
to detailed procedures for each task, click the text.  
Checking CallPilot connectivity and channels  
Perform the following procedure to check CallPilot connectivity and  
channels.  
Step Action  
1
To check the ELAN connectivity, do the following:  
a. From the CallPilot server console, select Start > Run.  
b. Type cmd, and then click OK.  
The command prompt appears.  
c. Type ping [IP address of your PBX], and then press  
Enter.  
For example, ping 192.167.100.3  
Tech tip: You should get ping replies back from the PBX. If you  
do not, do the following:  
Check the ELAN cable connections.  
Nortel CallPilot  
Quickstart Guide  
NN44200-313 01.02 Standard  
5.0 19 May 2008  
Copyright © 2007-2008, Nortel Networks  
.
Download from Www.Somanuals.com. All Manuals Search And Download.  
     
56 CallPilot server testing  
Check the provisioning, to ensure the PBX is on the same  
subnet.  
Check the provisioning of the telephony switch.  
2
To check the CLAN connectivity, do the following:  
a. From the CallPilot server console, click Start > Run.  
b. Type cmd, and then click OK.  
The command prompt appears.  
c. Type ping [IP address of your Nortel server  
subnet Gateway], and then press Enter.  
For example, ping 192.167.249.1  
Tech tip: You should get ping replies back from the Gateway.  
Sometimes the ping reply may be turned off on the Gateway. If you  
think that is the case, try another known IP that will reply on the  
Nortel server subnet. You can also check the following:  
Check the cable for the Nortel server subnet.  
Check your provisioning and ensure that they are on the same  
subnet.  
3
Check that channels are in a state ready to accept calls.  
a. In the CallPilot Manager toolbar, select Maintenance > Channel  
Monitor.  
b. In the Channel Monitor page, check that both provisioned  
channels are shown in dark blue, indicating that they are in an  
idle state waiting for a call.  
—End—  
Verifying that you can log on to mailboxes  
Perform the following procedure to check that you can log on to mailboxes.  
Note: This will also test to ensure the CallPilot server answers when  
you dial the voice messaging DN.  
Step Action  
1
2
On a test telephone, dial the CDN that is configured.  
Ensure that a greeting plays with an automated voice, and that you  
are prompted for a mailbox in the primary language you installed.  
Nortel CallPilot  
Quickstart Guide  
NN44200-313 01.02 Standard  
5.0 19 May 2008  
Copyright © 2007-2008, Nortel Networks  
.
Download from Www.Somanuals.com. All Manuals Search And Download.  
 
Verifying that each CallPilot channel is functioning correctly 57  
3
4
Type the test mailbox number for the telephone you are on, followed  
by the # key.  
Type the password for the mailbox, followed by the # key.  
The default password is 12 + mailbox number. For example, if the  
mailbox number is 4500 the password is 124500.  
5
When prompted, type a new password, followed by the # key.  
Re-enter the new password followed by the # key to confirm the  
changed password.  
—End—  
Verifying that you can leave a message  
Perform the following procedure to check that you can leave a message.  
Step Action  
1
2
On a test telephone, dial the DN of that telephone.  
You are automatically forwarded to CallPilot voice messaging.  
After the tone, leave a test message.  
—End—  
Verifying that you can retrieve a message  
Perform the following procedure to check that you can retrieve a message.  
Step Action  
1
2
On a test telephone, dial the CallPilot voice messaging CDN.  
Log on to the mailbox where the message was left in the procedure  
3
Press 2 on the telephone to play the message.  
—End—  
Verifying that each CallPilot channel is functioning correctly  
Perform the following procedure to check that CallPilot channels are  
functioning correctly.  
Nortel CallPilot  
Quickstart Guide  
NN44200-313 01.02 Standard  
5.0 19 May 2008  
Copyright © 2007-2008, Nortel Networks  
.
Download from Www.Somanuals.com. All Manuals Search And Download.  
     
58 CallPilot server testing  
Step Action  
1
2
Log on to CallPilot Manager on the local console.  
In the CallPilot Manager toolbar, select Maintenance > Channel  
Monitor.  
3
From both test telephones, simultaneously dial the CallPilot voice  
messaging CDN.  
Call from one test telephone and leave it off the hook while you dial  
from the other, so that both channels are occupied at the same  
time. If you have other channels that require testing, stop all other  
channels except the ones being tested.  
4
5
In CallPilot Manager, observe the channel status of both channels  
change from dark blue to light blue, indicating the channels are in  
an active state.  
Hang up both telephones and observe both channels. The channels  
change from light blue to dark blue, indicating they are in idle mode  
waiting for a call.  
—End—  
Testing pcAnywhere using a remote PC  
Perform the following procedure to test pcAnywhere using a remote PC.  
This procedure requires a PC with modem, a connected telephone line, and  
the pcAnywhere client installed. pcAnywhere is preinstalled with one license  
on the CallPilot server but requires a separate client license and software.  
Nortel does not include a copy for client installation.  
Step Action  
1
2
Configure your client pcAnywhere using the dialing information of  
the telephone line connected to the CallPilot server modem.  
Start pcAnywhere and connect to the CallPilot server through the  
remote PC.  
3
4
5
Log on to the CallPilot server.  
Check that you have full remote control of the system.  
Disconnect the pcAnywhere client.  
—End—  
Nortel CallPilot  
Quickstart Guide  
NN44200-313 01.02 Standard  
5.0 19 May 2008  
Copyright © 2007-2008, Nortel Networks  
.
Download from Www.Somanuals.com. All Manuals Search And Download.  
 
What is next? 59  
What is next?  
For advanced configuration and provisioning information, refer to the  
following NTPs:  
Administrator Guide (NN44200-601) and CallPilot Manager online Help  
Software Administration and Maintenance (NN44200-600)  
Desktop Messaging and My CallPilot Installation and Administration  
(NN44200-305)  
600r Server Hardware Installation (NN44200-307)  
600r Server Maintenance and Diagnostics (NN44200-703)  
1005r Server Hardware Installation (NN44200-306)  
1005r Server Maintenance and Diagnostics (NN44200-704)  
Reporter Guide (NN44200-603)  
Application Builder Guide (NN44200-102)  
The following is a complete list of CallPilot 5.0 NTPs:  
Nortel CallPilot  
Quickstart Guide  
NN44200-313 01.02 Standard  
5.0 19 May 2008  
Copyright © 2007-2008, Nortel Networks  
.
Download from Www.Somanuals.com. All Manuals Search And Download.  
 
60 CallPilot server testing  
Nortel CallPilot  
Quickstart Guide  
NN44200-313 01.02 Standard  
5.0 19 May 2008  
Copyright © 2007-2008, Nortel Networks  
.
Download from Www.Somanuals.com. All Manuals Search And Download.  
61  
Appendix  
Installing the CallPilot 5.0 image  
The CallPilot 5.0 software comes preinstalled from the factory. If the  
installed image becomes corrupted, perform this procedure to install the  
CallPilot 5.0 image again.  
Installing the CallPilot 5.0 image  
Step Action  
1
2
3
Insert the CallPilot Image DVD for the platform type you are  
recovering into the DVD drive.  
Using the button on the front panel of the server, power the server  
off, and then power it back on.  
Select 1. Install CallPilot 5.0 [server model] server image and  
exit to DOS (recommended), and then press Enter.  
A message appears, asking if you are upgrading to CallPilot 5.0  
from a previous release.  
4
5
Type N.  
A message appears, asking if you want to continue and overwrite  
all of the data on the system.  
Type Y.  
The imaging program automatically installs a fresh image of the  
operating system, CallPilot software, and additional third-party  
software on the server. When the installation is complete, a  
message appears stating that the CallPilot 5.0 image is installed  
on your server.  
6
7
Remove the DVD.  
Restart the server by pressing Ctrl + Alt + Delete.  
Nortel CallPilot  
Quickstart Guide  
NN44200-313 01.02 Standard  
5.0 19 May 2008  
Copyright © 2007-2008, Nortel Networks  
.
Download from Www.Somanuals.com. All Manuals Search And Download.  
 
62 Appendix Installing the CallPilot 5.0 image  
The server starts the Windows 2003 configuration. During the  
Windows 2003 configuration, the server restarts several times. After  
the last restart sequence, the Windows login dialog appears.  
8
—End—  
Nortel CallPilot  
Quickstart Guide  
NN44200-313 01.02 Standard  
5.0 19 May 2008  
Copyright © 2007-2008, Nortel Networks  
.
Download from Www.Somanuals.com. All Manuals Search And Download.  
63  
Appendix  
Configuring phantom DNs  
This appendix describes how to configure phantom DNs.  
There are two reasons to configure phantom DNs on the switch:  
to create a dialable number for CallPilot services such as Application  
Builder configurations and voice forms  
to create virtual fax DNs for users who want a separate fax number  
Checking for existing phantom loops  
Step Action  
A phantom loop must exist before you begin to configure phantom DNs. Use  
this procedure to identify a phantom loop.  
1
2
3
4
5
Connect to the PBX.  
Enter LD 97.  
At the REQ prompt, enter PRT.  
At the TYPE prompt, enter SUPL.  
Use the capture text function in hyperterminal to save a text file of  
the output.  
6
Review the output for a superloop tagged PHANTOM. If a phantom  
loop does not exist, perform the procedure below to create one.  
—End—  
Configuring a phantom superloop  
Step Action  
1
Connect to the PBX.  
Nortel CallPilot  
Quickstart Guide  
NN44200-313 01.02 Standard  
5.0 19 May 2008  
Copyright © 2007-2008, Nortel Networks  
.
Download from Www.Somanuals.com. All Manuals Search And Download.  
 
64 Appendix Configuring phantom DNs  
2
3
4
5
Enter LD 97.  
At the REQ prompt, enter CHG.  
At the TYPE prompt, enter SUPL.  
At the SUPL prompt, enter xxxx, where xxxx is the loop number,  
prefixed with N to designate the loop as a phantom loop, or with V to  
designate a virtual loop.  
For Large Systems, xxxx = N0–N156 in multiples of 4.  
For Small Systems, xxxx = N96 - N112 in multiples of 4.  
6
To exit the overlay, enter ****.  
—End—  
Creating a phantom DN  
Step Action  
1
2
3
Connect to the PBX.  
Enter LD 10.  
Enter the appropriate values as described in the following table  
to modify the system parameters. For prompts not listed in the  
following table, press Enter to accept the default.  
Table 19  
LD 10 - Creating a phantom DN  
Prompt  
REQ  
Response  
NEW  
Notes  
500  
TYPE  
TN  
aaa.bbb.ccc.ddd  
Terminal number, where aaa =  
loop, bbb = shelf, ccc = card,  
and ddd = unit.  
xx  
CDEN  
DN  
Card density supported by the  
loop, where xx = DD for double  
density, or 4D for quadruple  
density.  
xxxx  
DN for CallPilot.  
Nortel CallPilot  
Quickstart Guide  
NN44200-313 01.02 Standard  
5.0 19 May 2008  
Copyright © 2007-2008, Nortel Networks  
.
Download from Www.Somanuals.com. All Manuals Search And Download.  
Creating a phantom DN 65  
Prompt  
Response  
WTA  
Notes  
CLS  
UNR  
FTR  
DCFW nn xxxx  
nn = maximum number of digits  
in the DCFW DN  
Note: After you type the  
response and press Enter, the  
ftr prompt appears again. To  
continue, press Enter again.  
xxxx = the CDN to which this  
DN forwards  
For example: DCFW 04 4300  
—End—  
Nortel CallPilot  
Quickstart Guide  
NN44200-313 01.02 Standard  
5.0 19 May 2008  
Copyright © 2007-2008, Nortel Networks  
.
Download from Www.Somanuals.com. All Manuals Search And Download.  
Nortel CallPilot  
Quickstart Guide  
Copyright © 2007-2008, Nortel Networks  
All Rights Reserved.  
Publication: NN44200-313  
Document status: Standard  
Document version: 01.02  
Document date: 19 May 2008  
To provide feedback or report a problem in this document, go to www.nortel.com/documentfeedback.  
Sourced in Canada.  
The information in this document is subject to change without notice. The statements, configurations, technical data, and  
recommendations in this document are believed to be accurate and reliable, but are presented without express or implied  
warranty. Users must take full responsibility for their applications of any products specified in this document. The information in  
this document is proprietary to Nortel Networks.  
Nortel, the Nortel logo and the Globemark are trademarks of Nortel Networks.  
Microsoft, MS, MS-DOS, Windows, and Windows NT are registered trademarks of Microsoft Corporation.  
All other trademarks and registered trademarks are the property of their respective owners.  
Download from Www.Somanuals.com. All Manuals Search And Download.  

Milwaukee Power Hammer 5316 21 User Manual
NETGEAR Network Card FA311 User Manual
NeumannBerlin Microphone TLM 67 User Manual
Niles Audio Speaker RS8Si Coral User Manual
Nortel Networks Computer Hardware 5380 User Manual
Nortel Networks Switch 10292FA User Manual
Oreck Air Cleaner XJ 201 User Manual
Oster Coffeemaker 137264 User Manual
Palsonic TV DVD Combo TFTV2035BK User Manual
Paradigm Speaker Paradigm In Wall Subwoofer User Manual