NetComm Telephone V24W User Manual

User Guide  
Wi-Fi IP Phone  
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NetComm VoIP WiFi Phone V24W User Guide  
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NetComm VoIP WiFi Phone V24W User Guide  
How to Use This Guide  
This V24W WiFi IP Phone User Guide has been designed to make configuring and operating the  
V24W WiFi IP Phone easier than ever. Please look for the following items when reading this User  
Guide:  
This question mark provides you with a reminder about something you might need to do  
while using the IP Phone.  
This checkmark means there is a note of interest you should pay special attention to while  
using the IP Phone.  
This exclamation point means there is a caution or warning and is something that could  
damage your IP Phone.  
Copyright  
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This product includes Skype™ Version V1.1.0.20. This product uses the Skype API but is  
not endorsed or certified by Skype.  
Other products and brands mentioned herein maybe trademarks or registered trademarks of  
their respective owners.  
Unauthorized changes or modifications to this device may void your authority to operate the  
equipment.  
This product is protected by certain intellectual property rights of Microsoft Corporation. Use  
or distribution of such technology outside of this product is prohibited without a license from  
Microsoft or an authorized Microsoft subsidiary.  
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Certain features, such as Skype, MSN, are branded services provided by third parties. We  
do not guarantee such services or warrant their continued availability.  
Caution  
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VoIP communication is not a replacement for your ordinary telephone, and not to be used  
for an emergency call.  
Screen shots in this manual may be different from the actual displays in the supplied  
software.  
The LCD of your device is designed with precision technology. However, in some cases,  
individual pixels may remain lit or may not light at all. Also, the brightness of the display may  
appear inconsistent, depending on the angle of view. Such anomalies are caused by the  
nature of the LCD and do not indicate a malfunction. Please note that we do not guarantee  
a replacement or refund for such cases. Do not expose the LCD to direct sunlight for  
prolonged periods of time. It may result in a malfunction. Do not store your device in areas  
subject to sunlight, such as near windows, and be careful when using outdoors.  
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NetComm VoIP WiFi Phone V24W User Guide  
Chapter 1: What’s in This User Guide  
Thank you for choosing the NetComm V24W WiFi VoIP Phone. It will allow you to make phone  
calls using your broadband connection, whether you are at home, in your office, or at a public  
hotspot.  
How does the V24W Phone do this? It connects to your wireless router or gateway, so telephone  
service is delivered through your cable or DSL Internet connection. You can also surf the Internet  
with its built-in web browser and full-color screen.  
But what does all of this mean? Networks are useful tools for sharing Internet access and  
computer resources. Your phone calls can also share your high-speed Internet connection. After  
setting up the V24W, you will be able to make phone calls using the account you set up with your  
Voice Service Provider, even while you’re surfing the Internet on your computer. So, networks not  
only are useful in homes and offices, but also can be fun.  
Use the instructions in this User Guide to help you configure and use the V24W VoIP Phone after  
you have registered an account with your Voice Service Provider. These instructions should be all  
you need to get the most out of your NetComm V24W WiFi VoIP Phone.  
NOTE: For infor  
service provi er  
mati  
on  
about your Internet phone service  
,
refer to the materials provided by your Internet phone  
d
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NetComm VoIP WiFi Phone V24W User Guide  
Chapter 2: Getting to know your NetComm  
V24W WiFi VoIP Phone  
The Bottom Panel  
The V24W Phone’s headset jack and USB port are located on the bottom panel.  
Headset  
Port  
USB Port  
Headset Port  
USB Port  
This port allows you to connect a headset to the V24W.  
The USB port allows you to attach the included power adapter.  
The Front and Side Panel  
1. Power LED  
2. Volume up/down  
3. Soft Key  
4. Navigation Pad  
5. Center Selection Key  
6. Call  
7. Power/End Call  
8. Different Key Choices/+ symbol  
9. Enter Symbol/Space  
The Power LED is located at the top of the V24W VoIP Phone, while the buttons are located on  
the front and side panels.  
Power LED  
(Blue/Red/Purple)  
The LED is solid blue when the IP Phone is powered on and ready for calls.  
The LED flashes red when the IP Phone is not ready to make or receives calls.  
The LED alternates between blue and purple when the IP Phone is powered off and  
charging.  
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NetComm VoIP WiFi Phone V24W User Guide  
The V24W Buttons  
Button Name  
Function  
Soft Key  
Press the Soft Keys to use the menu items on  
the screen directly above the Soft Keys.  
Navigation Pad  
and Center  
Selection Key  
Navigation Pad lets you navigate menus and  
settings. Push the Center Selection Key to  
select the highlighted menu or setting.  
Controls the cursor when in web browser mode  
Call  
Press to make or receive calls.  
Power or End Call  
Ends the call or exits the current menu.  
Press and hold this button for two seconds to  
power the IP Phone on and off.  
Different Key  
Choices or + Sign  
Use the numeric keypad to enter the settings  
on the phone. It can represent uppercase  
letters (A, B, C … Z), lowercase letters (a, b, c  
… z), or numbers (0, 1, 2 … 0).  
Press the * (star) key to switch between the  
different modes or press the * (star) key twice  
to enter the + sign.  
Enter Symbol or  
Space  
Press the # (pound) key to open the Symbol  
Selection menu. Use the navigation pad to  
move through the menu. When you have the  
appropriate symbol highlighted, press the  
center selection key.  
Press the # (pound) key twice to enter a space.  
Only available when the prompt window is up.  
Increases or decreases the volume.  
Volume  
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NetComm VoIP WiFi Phone V24W User Guide  
The Back Panel  
The IP Phone’s battery compartment is located on the back panel of the IP Phone. For directions  
on how to insert the battery, refer to “Chapter 3: Installing and Using the NetComm V24W WiFi  
VoIP Phone.”  
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NetComm VoIP WiFi Phone V24W User Guide  
Chapter 3: Installing and Using the NetComm  
V24W WiFi VoIP Phone  
This chapter provides instructions for first-time installation and use of the NetComm V24W  
Phone. Firstly, you need to insert the battery into the V24W Phone and then configure it for your  
wireless network and VoIP service. After that, you will be able to make and receive Internet  
phone calls.  
Inserting the Battery into the V24W Phone  
To insert the battery, follow these instructions:  
1. Remove the battery compartment cover by pressing the silver button and sliding the  
battery cover downward.  
2. Insert the battery and ensure that the metal contact at the bottom of the battery align  
with the metal contact the top of the battery compartment.  
3. Replace the battery cover by sliding it upward until it snaps into place.  
Charging and Powering the V24W Phone  
1.  
Plug the USB mini-B connector of the included power adapter into the  
USB mini-B port of the IP Phone. Then connect the power adapter to a standard  
electrical outlet.  
2. The Power LED will flash, alternating between blue and purple. For the initial  
charge, allow the battery to charge for at least 10 hours, so the battery will have  
a full charge, which is indicated by a solidly lit Power LED. This will maximizes  
battery performance and life.  
NOTE: When the battery is low on power, it will emit one warning sound or vibration,  
unless the Ring Type is set to Silent. (For more information about Ring Types, refer to  
Chapter 4: Configuring the V24W WiFi VoIP Phone.”)  
Setting up the V24W Phone  
Press the Power button to turn on the V24W phone  
1
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NetComm VoIP WiFi Phone V24W User Guide  
The phone will boot up and automatically scan the wireless  
2
network.  
Notes: This might take a few minutes to complete.  
A list of wireless network will be displayed. You can see the  
wireless name (SSID), security status (a lock means wireless  
security is enable) and the signal strength for each wireless  
network.  
3
4
Use the Navigation Pad to highlight your wireless network  
SSID and then press the Center Selection Key.  
Notes: If you do not see your wireless network SSID in the  
list, your wireless network may not be set to broadcast the  
SSID. Please refer to the User guide for more information on  
how to set up wireless profile to connect to wireless network  
manually.  
The phone will automatically connect to the selected wireless  
network.  
5
5a. If WEP security is enabled on the selected network, a  
new screen will appear. Using the Navigation Pad, select the  
correct key index and move to the WEP Key field. Enter the  
network’s WEP key and then press the Center Selection  
Key.  
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NetComm VoIP WiFi Phone V24W User Guide  
5b. If WPA security is enabled on the selected network, a  
new screen will appear. Enter the network’s WPA key. Then  
press the Center Selection Key.  
You will be notified when the IP Phone has connected to the  
network, and a checkmark will appear next to the name of  
the network. Press the Exit soft key to go back to the standby  
6
screen.  
The standby screen will appear.  
7
Press the Menu soft key. Then select Phone Settings.  
8
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NetComm VoIP WiFi Phone V24W User Guide  
Select Phone Password.  
9
By default the phone password is disabled. Enable it by  
pressing the Edit soft key.  
10  
Now highlight the User Password and press Edit soft key to  
change the key. At the prompt, enter your new password and  
press the Center Selection Key.  
Note: please remember the new password. Press the * (star) key to switch  
between the different modes (Capital letters, small letters and numbers).  
Note: this step is optional.  
11  
12  
Press Return soft key three times to go back to Standby  
Screen.  
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NetComm VoIP WiFi Phone V24W User Guide  
Power down the device by pressing the Power button for 3  
13  
seconds. Then turn it back on. You will see the prompt for  
Phone Password. Enter the user password and then press  
the OK soft key.  
Note: Default user password is 0000  
Now you can access the SIP settings page.  
14  
Press Menu soft key and then select SIP Settings.  
A list of SIP settings will be displayed. Select Proxy IP and  
press Edit soft key.  
Note: not all settings are necessary.  
15  
Enter the Proxy IP address in the prompt window and press  
the Center Selection Key.  
Note: Press the * (star) key to switch between the different modes (Capital  
letters, small letters and numbers).  
16  
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NetComm VoIP WiFi Phone V24W User Guide  
Move down to Proxy Port and press Edit soft key. Enter the  
Proxy Port number in the prompt window, and press the  
Center Selection Key.  
17  
18  
19  
20  
Move down to Register Proxy IP and press Edit soft key.  
Enter the Register Proxy IP address in the prompt window  
and press the Center Selection Key.  
Note: Press the * (star) key to switch between the different modes (Capital  
letters, small letters and numbers).  
Move down to Register Proxy Port and press Edit soft key.  
Enter the Proxy Port number in the prompt window, and  
press the Center Selection Key.  
Move down to Outbound Proxy IP and press Edit soft key.  
Enter the Outbound Proxy IP address in the prompt window,  
and press the Center Selection Key.  
Notes: this step is optional. Press the * (star) key to switch between the  
different modes (Capital letters, small letters and numbers).  
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NetComm VoIP WiFi Phone V24W User Guide  
Move down to Outbound Proxy Port and press Edit soft  
21  
key. Enter the Outbound Proxy Port number in the prompt  
window, and press the Center Selection Key.  
Notes: this step is optional.  
If your Voice Service Provider did not provide an Expire Time  
22  
setting, then leave the default setting 60 seconds. If your  
Voice Service Provider provided an Expire Time setting, then  
Move down to Expire Time and press Edit soft key. Enter  
the Expire Time in the prompt window, and press the Center  
Selection Key.  
Notes: this step is optional.  
Move down to Phone Number and press Edit soft key. Enter  
23  
the Phone Number you’ll use for Internet phone calls, and  
press the Center Selection Key.  
Move down to User Name and press Edit soft key. Enter the  
User Name in the prompt window and press the Center  
24  
Selection Key.  
Note: Press the * (star) key to switch between the different modes (Capital  
letters, small letters and numbers).  
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Move down to Password and press Edit soft key. Enter the  
Password in the prompt window and press the Center  
25  
26  
27  
28  
Selection Key.  
Note: Press the * (star) key to switch between the different modes (Capital  
letters, small letters and numbers).  
On the SIP Settings screen, select “Return”.  
On the main menu, select Return.  
The standby screen will indicate that the IP Phone is ready  
for phone calls (Ready message at the top of the screen).  
Note: You can disable the phone password settings if you do not want to  
enter the password every time you turn on the device. Change the Enable  
setting in Phone Settings > Password Setting; change it from “Yes” to  
“No”. Please be aware that you can not access the SIP settings page when  
Password setting is disabled.  
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NetComm VoIP WiFi Phone V24W User Guide  
The basic installation of the V24W Phone is now complete.  
29  
Using the V24W Phone  
To make a call, enter the phone number you want to call. Then press the Call button. When you  
are on a phone call, select Option to see a list of menu choices.  
Press the HangUp soft key or press the End button to end the call.  
To change the volume, use the + and - buttons on the side panel of the Phone while on  
a call. For more information about the buttons on the IP Phone, refer to “Chapter 2:  
Getting to Know the V24W WiFi VoIP Phone.”  
Line Option  
When you are on a call, you have several options available. Press the Option softkey  
to make a selection, and press the right soft key to return to the previous menu. Use  
the navigation pad to scroll through menu choices and the Center Selection Key to  
choose an option.  
HangUp. To end the call, select HangUp. You can also press the End button to hang  
up.  
Mute. To mute the call, select Mute. Then select UnMute when you are ready to talk.  
Hold. To put a call on hold, select Hold. Then select UnHold when you are ready to  
return to this call.  
Line-2. When you want to switch back and forth between two separate conversations, use the  
Line-2 feature. When you are on your first call, select Line-2 to switch to a second line. A new  
prompt window will appear. Enter the phone number for the second call, and then press the Call  
button. The current call will be put on hold, and you will be switched to the second call. Select  
Switch to switch back to the first call.  
Transfer. There are two types of transfer features available. Use the Transfer feature  
when you want to introduce the caller you are transferring. Use the Blind TFR  
(Transfer) feature when you want to transfer the caller without introduction. When you  
are on your call, select Transfer. A new prompt window will appear. Enter the phone  
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NetComm VoIP WiFi Phone V24W User Guide  
number to which you want to transfer the call, and then press the Call button. When the second  
call is answered, speak to the answering party and select Transfer. Then hang up.  
Blind TFR. For a blind transfer, select Blind TFR. Dial the number to which you want to transfer  
the call. Select Blind TFR again. Then hang up. When you are on your call, select Blind TFR. A  
new prompt window will appear. Enter the phone number to which you want to transfer the call,  
and then press the Call button. Then hang up.  
Conference. When you are on your call, select Conference. A new prompt window will  
appear. Enter the phone number of the second call, and then press the Call button.  
When the second call is answered, select Conference.  
Second Incoming Call. When you have a second call coming in, you can select  
Option to see a list of menu choices. Select HangUp to end the call.  
Keylock. To lock the keys, press and hold down the # key. To unlock it, press the  
Unlock soft key and then press the * key.  
Voicemail  
For instructions on how to check your voicemail, contact your Internet phone service provider.  
NOTE: Some of the features describe above needs to be supported by your Voice  
Service Provider.  
To configure additional settings, proceed to “Chapter 4: Configuring the V24W WiFi IP Phone.”  
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NetComm VoIP WiFi Phone V24W User Guide  
Chapter 4: Configuring the V24W WiFi VoIP  
Phone  
Home Screen  
The Home screen displays a variety of information about the IP Phone.  
Wireless Signal Strength  
At the top of the screen, the icon on the left indicates wireless signal strength.  
Date and Time Display  
The current date and time are shown. To change the date, time and its format,  
analog or digital, use the main menu.  
Status of the IP Phone  
The IP Phone has three status messages. “Ready” indicates that the IP Phone is  
ready to make and receive calls. “Not Ready” indicates that the IP Phone has no  
wireless connection. “Not Registered” indicates that the IP Phone does not have a  
registered phone number.  
Battery Strength  
The icon on the right of the screen indicates battery strength of the IP Phone.  
Wireless Network Name  
The screen displays the name of the wireless network used by the IP Phone.  
Internet Phone Number  
The Internet phone number of the IP Phone is shown.  
Menu  
Press the left soft key button to view the main Menu. Its choices will be described in further detail  
below.  
Phonebook  
Press the right soft key to access the Phonebook. This can also be accessed through the main  
menu.  
Web Browsing  
Press the center selection key to launch the web browser.  
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NetComm VoIP WiFi Phone V24W User Guide  
Overview  
For your convenience, you can configure your V24W WiFi VoIP Phone either via the phone  
interface or you can use the build in Web-based utility.  
How to Access the Web-based Utility  
First, you need the VoIP Phone’s IP address. Use your  
V24W Phone to check the IP address. From the main Menu  
on the IP Phone, select Information and press the center  
selection key. The IP address is listed here.  
To access the Web-based utility of the Phone from your PC,  
launch your web browser. In the  
(e.g. http://192.168.1.50) and press Enter.  
The login screen will appear. To login as a user, enter user  
in the User field and the password. The default password is  
0000. Click the Login button.  
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Main Menu  
Press the Menu soft key to access the V24W main menu. Use the navigation pad to  
highlight each menu and the center selection key to select it.  
Call Log  
The V24W Phone keeps a list of all recent calls including the time and date of each  
call. Use the navigation pad to navigate through the list and the center selection key to  
select.  
Missed calls  
A list of missed calls will be displayed.  
Received  
A list of received calls will be displayed.  
Dialed  
A list of dialed calls will be displayed.  
Option  
For each entry, press the Option soft key to see the option. The options are explain below  
Option  
Description  
Dial  
Delete  
Dial the selected number  
Delete the selected entry  
Delete all entries from the list  
Add the selected number to your phone book.  
Delete All  
Add to (Modify) Phone Book  
Add to (or Modify) PhoneBook. If the number is not already in the Phone book, press the  
Option soft key and select Add to PhoneBook to create a new contact and add the phone  
number to the Phone Book. Select the type of phone number from the list and press the Select  
soft key or press the Return soft key to return to previous menu. The Add Person screen will  
appear. Then follow the instructions for the Phone Book settings.  
If the phone number is already in the Phone Book, select Modify PhoneBook to modify its entry  
in the Phone Book. The Phone Book screen will automatically appear. Follow the instructions for  
the Phone Book settings.  
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NetComm VoIP WiFi Phone V24W User Guide  
Phone Book  
The V24W Phone can store up to 250 contacts. Each contact can have the following  
information; Name, Home Number, Office Number, Mobile Number, Home-2 Number,  
Office-2 Number, Mobile-2 Number, Speed-Dial Number, Ring Tone and E-mail  
address. To view the contact information, highlight the contact name and press the  
center selection key.  
To search for a contact, enter the contact’s name in the field provided and the results  
will be automatically displayed.  
To call the selected contact, press the Call button. You need to select the correct  
phone number if the contact has more then one phone number.  
Select Option to see menu choices.  
Option  
Refer to the table below for the Phone book options.  
Option  
Edit  
Add  
Description  
To edit the highlighted contact information  
To add a new contact  
Delete  
Mem Usage  
To delete the highlighted contact  
To show the memory usage.  
Edit and Delete option will not be available if you do not have any contacts in the  
Phone Book.  
Edit  
Select Edit to edit a contact’s information: Name, Home Number, Office Number,  
Mobile Number, Home-2 Number, Office-2 Number, Mobile-2 Number, Speed-Dial  
Number, Ring Tone, and E-Mail. For each setting, press Edit soft key and enter the  
appropriate information in the new window. Then press the center selection key to save  
the new information, or press Exit soft key to return to the previous menu. After you  
finish, press Return soft key to return to the Phone Book screen.  
Add  
Select Add to add a new contact. Scroll through the different settings: Name, Home  
Number, Office Number, Mobile Number, Home-2 Number, Office-2 Number, Mobile-2  
Number, Speed-Dial Number, Ring Tone, and E-Mail. For each setting, press Edit soft  
key and enter the appropriate information in the new window. Then press the center  
selection key to save the new information, or press Exit soft key to return to the  
previous menu. After you finish, press Return soft key to return to the Phone Book screen.  
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NetComm VoIP WiFi Phone V24W User Guide  
Network Settings  
The V24W Phone has two types of network modes, DHCP and Fixed IP. In most  
cases, you should keep the default setting, DHCP, if your network has a DHCP server  
enable to assign IP addresses to the IP Phone.  
To assign a static IP address to the IP Phone, press Edit soft key to change the IP  
Mode to Fixed IP. And the setting for fixed IP will be available. Edit the settings  
according to your network and press Return soft key to return to previous menu.  
DHCP  
Default setting is DHCP and there are no available settings to change.  
Fixed IP  
If Fixed IP is selected as the IP Mode, the screen will show these settings: IP Address,  
Subnet Mask, Default Gateway, Primary DNS, and Secondary DNS. Please change  
these values according to your network.  
Option  
Description  
IP Address  
Subnet Mask  
IP address of the Phone  
Subnet mask for the network.  
Default Gateway IP address of the default gateway on the network.  
Primary DNS IP address of the primary DNS server.  
Secondary DNS IP address of the secondary DNS Server.  
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NetComm VoIP WiFi Phone V24W User Guide  
Wireless  
The Wireless menu allows you to configure the wireless settings on the V24W Phone. The  
options are as follow:  
Options  
Set Wi-Fi  
Profiles  
Hotspot  
Description  
To scan for wireless networks in your area  
To configure profiles for different networks  
To view the list of the V24W Phone’s default hotspots. To save your username  
and password for these default hotspots, select Hotspot, Settings and enter  
your username and password.  
Set Wi-Fi  
After you have selected Set Wi-Fi, the V24W Phone will scan for wireless access points  
or wireless routers. A list of wireless networks, including hotspots, will be displayed and  
show their wireless network names, security status (a lock indicates wireless security),  
and signal strength, which is indicated by a bar graph.  
To connect to a wireless network, please follow the steps below. To connect to a default  
hotspots, which are shown on the Hotspot screen, please follow the steps outline in  
Connection to a Default Hotspot section. Otherwise, to connect to a new hotspot,  
please follow the steps outline in Connection to a New Hotspot.  
Connection to a Wireless Network  
1. Select Set Wi-Fi in Wireless menu. Highlight your  
network name and press the center selection key to  
select it. If the network that you want is not shown, select  
Rescan soft key to scan again.  
Note: If your wireless network is still not shown, your network might be set not to  
broadcast the SSID. Please follow the steps for adding a profile in the Profile  
section.  
2. The IP Phone will automatically connect to the network you have selected.  
WEP Security  
If WEP security is enabled on the selected network, a new  
screen will appear. Using the Navigation Pad, select the correct  
key index and move to the WEP Key field. Enter the network’s  
WEP key and then press the Center Selection Key.  
WPA Security  
If WPA security is enabled on the selected network, a new  
screen will appear. Enter the network’s WPA key. Then press  
the Center Selection Key.  
3. You will be notified when the V24W Phone has  
connected to the network, and a checkmark will appear next to the name of the network.  
4. Select Exit to return to the Wireless screen.  
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NetComm VoIP WiFi Phone V24W User Guide  
Connection to a Default Hotspot  
Before you begin, please make sure that you have saved your User Name and Password  
for the default hotspot you want to use. These login settings can be configured through the  
Hotspot screen.  
1. Select Set Wi-Fi in Wireless menu. Highlight the wireless hotspot that you want to  
use and press the center selection key to select it. If the hotspot that you want is  
not shown, select Rescan soft key to scan again.  
2. You will be notified when the V24W Phone has connected to the hotspot, and a  
checkmark will appear next to the name of the hotspot.  
3. A new window will appear. On the Select Hotspot screen, scroll through the  
choices, and press the center selection key to select the appropriate hotspot.  
(If the hotspot you want is not listed on the Select Hotspot screen, proceed to step 3 of the  
following section, Connection to a New Hotspot)  
4. The IP Phone will automatically use your User Name and Password to log in.  
5. After you have logged in, select Exit to return to the Wireless screen.  
Connection to a New Hotspot  
1. Select Set Wi-Fi in Wireless menu. Highlight the wireless hotspot that you want to use  
and press the center selection key to select it. If the hotspot that you want is not shown,  
select Rescan soft key to scan again.  
2. You will be notified when the V24W Phone has connected to the hotspot, and a  
checkmark will appear next to the name of the hotspot.  
3. A new window will appear. On the Select Hotspot screen, select IE Browser.  
4. The web browser will automatically open. Follow the on-screen instructions to access the  
hotspot.  
5. After you have gained access, you can browse the Internet and do VoIP call.  
To save the new hotspot settings, please follow the steps below:  
1. When you are connected to the new hotspot, view the main menu.  
2. Select Wireless.  
3. Select Profiles.  
4. Select Option.  
5. Select Save <network name>.  
Then you will be automatically returned to the Wi-Fi Profiles screen.  
Profiles  
The profile menu allows you to configure and save different profile for different wireless  
access point. When accessing this menu, you will see a list of profiles (when you have  
profiles already configured). Press the Option soft key to see the option or the Exit soft  
key to return to the previous menu.  
You can also designate the order of the profiles saved by the V24W Phone. The next  
time it is powered on, the phone will try to use the first profile automatically. If that  
network is not available, the phone will try the next profile. This will continue until it has  
connected to a wireless network.  
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Option  
Refer to the table below for each option.  
Option  
Description  
Edit  
Add  
To edit the highlighted profile  
To add a profile  
Delete  
To delete the highlighted profile  
Connect  
To connect to the highlighted profile  
Go Down / UP  
Save <Network Name>  
To move the profile priority up / down  
To save the working wireless connection to a new profile  
The Edit and Delete options are available when you have at least one existing profile, and the Go  
Down/UP is available when you have more than one existing profile.  
Both the Edit and Add options have the same configuration settings. The Edit option will edit an  
existing profile and the Add option will add a new profile.  
Edit and Add options.  
Select Edit to edit a profile’s information or Add to add a new profile.  
The following settings need to be set up for each profile.  
SSID. To change the SSID, press the Edit soft key and enter the new SSID in  
the prompt window. Press the center selection key to save the new information,  
or press the Exit soft key to return to the previous menu.  
Wireless Mode. There are two choices, Infrastructure and Ad hoc modes. To  
change the Wireless Mode, press the Edit soft key.  
Authentication Mode. The choices are: Share Key, Open System, and WPA-  
PSK. To change the Authentication Mode, press the Edit soft key and a new  
window will open. Scroll through the modes, and select the correct mode for the  
wireless access point. Press the Save soft key to save the new Authentication  
Mode, or press Exit soft key to return to the Edit Profile menu without changing the  
Authentication Mode.  
-
For Share Key, or Open System options, you need to configure the  
following:  
Encryption. There are two choices, Disabled and WEP  
encryption. To change the Encryption method, press the Edit soft  
key. If you select Disabled then there are no other settings to  
change. For WEP, there are two more settings available, Key  
Index and WEP Key.  
Key Index. This is the option for the Key Index Transmit. Choose  
the correct one for your wireless network. Press the Edit soft key to  
change it. A new window will open, scroll through the numbers,  
and select the correct transmit key number. Press the Save soft key to  
save the new transmit key number, or press the Exit soft key to  
return to the Edit Profile menu without changing the number.  
WEP Key. To enter the WEP Key, press the Edit soft key. Enter  
the new WEP Key in the new prompt window and press the center  
selection key to save the new WEP Key. Press the Exit soft key to  
return to the Edit Profile menu without changing the key.  
-
For WPA-PSK, you need to configure the following:  
WPA Key. To enter the WPA Key, press the Edit soft key. Enter  
the new WPA Key in the new prompt window and press the center  
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selection key to save the new WPA Key. Press the Exit to return to the  
previous menu.  
EAP Type. To change the EAP Type setting, press the Edit soft key. You  
have a choice of TLS, MD5, and PEAP. Press the Save soft key to save  
the new EAP Type, or press the Exit soft key to return to the Edit Profile  
menu without changing the EAP Type.  
Hotspot. If you have default hotspots configured, then this setting will be available. To  
change the selected hotspot, press the Edit soft key.  
Delete.  
To delete a profile, highlight the profile that you want to delete, press the Option soft key and  
select Delete. Then you will be automatically returned to the Wi-Fi Profiles screen.  
Connect.  
To connect using a profile, highlight the profile that you want to use, press the Option soft key and  
then select Connect. The IP Phone will automatically try to connect to the selected network.  
Then you will be automatically returned to the Wi-Fi Profiles screen.  
Go Down/Up.  
To rearrange the order of the profile on your list, highlight the profile, press the Option soft key  
and select Go Down to move it down the list or Go Up to move it up the list. Then you will be  
automatically returned to the Wi-Fi Profiles screen.  
Save <network name>.  
When the IP Phone is connected to a network without a profile, this option will be available. To  
save the network’s settings as a new profile, press the Option soft key and then select Save  
<network name>. Then you will be automatically returned to the Wi-Fi Profiles screen.  
Hotspot  
The Hotspot menu will give you a list of the V24W Phone default hotspots. Scroll through these  
choices and press the left soft key to make a selection. Select Return to return to the Wireless  
screen.  
The options for each hotspot are as follow:  
User Name. To change the User Name.  
Password. To change the Password  
If you want to save a new hotspot’s settings, do not use this menu. When you are  
connected to the new hotspot, select Profiles on the Wireless screen. Press the Option  
soft key, and then select Save <network name>. Then you will be automatically returned  
to the Wi-Fi Phone Profiles screen.  
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Phone Settings  
This menu gives you option to customize the various settings of the V24W such as Ring Option,  
Wallpaper, Date & Time and Language.  
Ring Option  
Scroll through the list and press the left soft key to make a selection. Press the Return  
soft key to return to the Phone Settings screen.  
Ring Types There are five different ring types. The selected ring type is indicated by the  
<*> symbol. Scroll through these choices to hear the actual ring type. Highlight the ring  
type you want to select, and then press the center selection key to save your change.  
Press the Exit soft key to return to the Ring Option menu without changing the ring type.  
Ring Tones. There are three ring tones. The selected ring tone is indicated by the <*>  
symbol. Scroll through these choices to hear the actual ring tone. Highlight the ring tone  
you want to select, and then press the center selection key to save your change. Press  
the Exit soft key to return to the Ring Option menu without changing the ring tone.  
Ring Volume. There are five ring volume levels. The selected ring volume level is  
indicated by the <*> symbol. Scroll through these choices to hear the actual ring volume  
level. Highlight the ring volume level you want to select, and then press the center  
selection key to save your change. Press the Exit soft key to return to the Ring Option  
menu without changing the ring volume level.  
Keypad Tone  
There are three options for the Keypad Tone; Off, Soft, and Loud. The selected keypad  
tone is indicated by the <*> symbol. Highlight the keypad tone you want to select, and  
then press the center selection key to save your change. Press the Exit soft key to return  
to the Ring Option menu without changing the keypad tone.  
Wallpaper  
Scroll through the list to see the different wallpapers option and press the Preview soft  
key to see it. Press the Exit soft key to return to the Wallpaper menu. The selected  
wallpaper is indicated by the <*> symbol. Highlight the wallpaper you want to use, and  
then press the center selection key to save the changes. Press the Exit soft key to return  
to the Ring Option menu without changing the wallpaper.  
Date & Time  
There are six options that you can change in this menu, Time Format, Clock Type, Time  
Zones, Daylight Time, Enable NTP, Date, and Clock.  
Time Format. There are two formats available, 12-Hour and 24-Hour. To change the format,  
highlight Time Format, and press the left soft key.  
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Clock Type. There are two types available, Analog and Digital. To change the format,  
highlight Clock Type, and press the left soft key.  
Time Zones. Press the left soft key to select the Time Zone setting. A list of multiple time  
zones will be displayed. The selected time zone is indicated by the <*> symbol. Scroll  
through the choices, and highlight the time zone. Then press Settings soft key to save  
your change. Press the Exit soft key to return to the Date & Time menu without changing  
the time zone.  
Enable NTP. When Yes is displayed, the Network Timing Protocol (NTP) automatically sets the  
time and date for your phone. To disable NTP, press the left soft key until it displays No.  
Daylight Time. Press the left soft key to turn it on and off.  
Date. Press the left soft key to select the Date setting. A new prompt window will be displayed.  
Make your changes, and then press the center selection key to save your change. Press the Exit  
soft key to return to the Date & Time menu without changing the date. Option not available when  
Enable NTP is Yes.  
Clock. Press the left soft key to select the Clock setting. A new prompt window will be displayed.  
Make your changes, and press the center selection key to save your changes. Press the Exit soft  
key to return to the Date & Time menu without changing the time. Option not available  
when Enable NTP is Yes.  
Language  
The selected language is indicated by the <*> symbol. Highlight the language you want to  
use, and then press the left soft key to save your change. Press the Exit soft key to return  
to the Phone Settings menu without changing the language.  
Phone Password  
By default, user does not need to enter a password. To protect your phone so only users  
who know the password can use the V24W Phone, you can set a user password.  
To enable the user password for the WiFi IP Phone  
To enable the user password for the V24W Phone, press the left soft key to select the  
Phone Password setting and then press the Edit soft key.  
To set a new password, scroll down to Password and press the Edit soft key. Enter your new  
password and press the center selection key to save the new password. Press the Exit  
soft key if you do not want to change the password.  
The next time the IP Phone is powered on, it will ask for the Phone Password. Enter your  
user password in the field provided, and then press the OK soft key.  
NOTE: The default user password is 0000.  
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Auto KeyLock Settings  
If you want to automatically lock your keys after 10 seconds of inactivity, select Auto  
KeyLock Settings. Press the Edit soft key until Enable is displayed. To unlock your  
phone, press the left soft key (Unlock) and the asterisk (*) key.  
TIP: To key lock your phone, press and hold the (#) key at the stand by screen.  
Factory Default  
Factory default will removes all configurations on the V24W phone. And it will bring the  
V24W phone back to the factory default settings. Before selecting yes, make sure that you want  
to delete all data.  
Upgrade  
The Upgrade feature allows you to upgrade the firmware of the V24W Phone.  
The IP Phone is pre-configured with the correct Download URL (web address of the  
download site) and OS Image File (firmware upgrade file) entries.  
NOTE: Do not change these settings unless your VoIP Service Provider has  
given you new settings.  
Plug the USB mini-B connector of the included power adapter into the USB mini-B port of  
the IP Phone. Then connect the power adapter to a standard electrical outlet.  
NOTE: If the upgrade is interrupted, the V24W Phone will revert to its old  
firmware, and you can attempt the upgrade again.  
Press the Upgrade soft key to start upgrading the V24W Phone’s firmware, or press the Return  
soft key to cancel the upgrade and return to the previous menu.  
When the upgrade is complete, the V24W Phone will automatically power itself off. Wait five  
seconds and then power it back on.  
NOTE: Please do not upgrade the firmware unless instructed by your provider or  
NetComm Technical Support.  
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SIP Settings  
The necessary setup information is supplied by your VoIP Service Provider. If you do not  
have this information, contact your VoIP Service Provider before making any changes.  
Press the Return soft key to return to the previous menu.  
Refer to the table below for all SIP options.  
Options  
Description  
Proxy IP  
Proxy Port  
Register Proxy IP  
Register Proxy Port  
Outbound Proxy IP  
To add or change the Proxy IP address  
To add or change the Proxy Port number  
To add or change the Register Proxy IP address  
To add or change the Register Proxy Port number  
To add or change the Outbound Proxy IP address  
Outbound Proxy Port To add or change the Outbound Proxy Port number  
Expire Time  
Display Name  
Phone Number  
User Name  
To change the Expire Time (default is 3600)  
This is the message displayed on the receiver’s caller ID  
To add or change the Phone Number you will use for VoIP phone calls  
To add or change the User Name used for authentication with the  
Registration Server  
Password  
To add or change the password used in conjunction with the User Name  
for authentication with the Registration Server  
Payload Type  
G.711a, G.729, and G.711u are the three Payload Types available. They  
are listed in order of preference.  
Packet Time  
DTMF Relay.  
UDP Port.  
There are two Packet Length Time available; small and large.  
To disable and enable the DTMF relay feature.  
To add or change the UDP Port number.  
RTP Port.  
To add or change the RTP Port number.  
Session Timer.  
To add or change the Session Timer. Session Timer is the periodic  
refresh of SIP sessions through a re-INVITE or UPDATE request.  
To change the SIP format (Default is Normal). The other 2 choices may  
be used with certain SIP Proxy Servers.  
SIP Format  
To add or change any settings, press the Edit soft key and enter the value in the prompt window.  
Press the Center Selection key to save it or press the Exit soft key to return to the previous  
screen.  
For options with only choices, press the Edit soft key to scroll through the options list.  
Press the Exit soft key to return to the SIP Setting screen.  
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Web Cam  
This feature will let you use the V24W Phone to view video from a web camera. On the  
Web Cam screen, a list of web cameras (when you have web cam already configured)  
will be shown. Scroll through these choices and press the center selection key to view the  
video. To save the settings for your web camera(s), press Option soft key to see the  
menu choices, which will be described in further detail below. Press Return soft key to  
return to the previous menu.  
Viewing a Web Camera  
The IP Phone will display video from the web camera. Press the right soft key to return to  
the Web Cam screen.  
Option  
Refer to the table below for each option.  
Option  
Description  
Edit  
To edit a web cam entry (available when you have at least one web  
camera saved).  
Add  
To add a web cam entry.  
Delete  
To delete the highlighted entry  
The Edit and Add options configure the same settings. The Edit option is used for  
changing existing entries, while the Add option is used for adding new entries. Press  
Return soft key to return to the previous menu.  
Edit. Select Edit to edit a web camera’s information: Name, URL (web address), and  
Port Number. Scroll through these choices, and press the Edit soft key to change a  
setting.  
Name. To change the Name, select Edit. Enter the new Name in the new  
window. Press the center selection key to save the new information, or select  
Exit to return to the previous menu.  
URL. To change the URL, select Edit. Enter the new URL in the new window. Press the  
center selection key to save the new information, or select Exit to return to the previous  
menu.  
Port Number. To change the Port Number, select Edit. Enter the new Port  
Number in the new window. Press the center selection key to save the new  
information, or select Exit to return to the previous menu. (If you are not sure how  
to change this setting, keep the default, 80.)  
Press the Return soft key to return to the Web Cam screen.  
Add. Select Add to create a new entry with the following information: Name, URL (web  
address), and Port Number. Scroll through these choices, and press the Edit soft key to  
configure a setting.  
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Name. To enter the Name, select Edit. Enter the new Name in the new window. Press  
the center selection key to save the new information, or select Exit to return to the  
previous menu.  
URL. To enter the URL, select Edit. Enter the new URL in the new window. Press the  
center selection key to save the new information, or select Exit to return to the previous  
menu.  
Port Number. To enter the Port Number, select Edit. Enter the new Port Number in the  
new window. Press the center selection key to save the new information, or select Exit to  
return to the previous menu. (If you are not sure how to change this setting, keep the  
default, 80.)  
Press the Return soft key to return to the Web Cam screen.  
Delete. To delete an entry, scroll down until it is highlighted. Press the Option soft key and then  
select Delete. Then you will be automatically returned to the Web Cam screen.  
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MSN  
You can use MSN Messenger to send and receive instant messages, see who is online,  
and edit your MSN contact information. To get started, select MSN from the Main Menu,  
and select MSN. The wizard will guide you through the setup process.  
If the wizard is not successful or does not connect you can use the Settings window to  
input your information manually.  
If you need to change your MSN contact information, such as email and password, select  
Settings from the MSN menu.  
SKYPE  
Skype uses the Internet to make free Skype to Skype international calls. Select Skype  
from the Main Menu and select Skype to get started. The wizard will guide you through  
the setup process for a new or existing Skype account.  
If you need to change your Skype contact information, such as email and password and  
country code, select Settings from the Skype menu.  
NOTE: SIP client will stop when the phone is in MSN or Skype mode and therefore it will  
not be able to receive any incoming call.  
NOTE: User can also configure their MSN or Skype username without using the wizard.  
Once configured, the user can click on MSN or Skype and the phone will connect using the  
saved settings.  
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Web Site  
A list of web sites (if saved) will be shown. Scroll through these choices and press the  
center selection key to visit the web site you want. To save frequently visited web sites,  
select Option to see menu choices, which will be described in further detail below. Select  
Return to return to the previous menu.  
Visiting a Web Site  
When the web site is displayed, use the navigation bar below the Address field to control  
the web browser, and use the navigation pad to control the cursor.  
Refer to the table below for navigating the web browser.  
Button  
Description  
<= & => buttons  
Red X button  
Forward and back buttons to move between web pages.  
To stop loading the current website  
Green refresh button Reload the current website  
Home button  
Search button  
Small A  
To load your homepage  
To run a search  
To zoom out  
Large A  
To zoom in  
Minimize button  
To minimize the Address bar  
To auto-scroll, press the Mouse Mode soft key until you see an orange navigation cursor.  
Then use the navigation pad to scroll up and down the webpage. To use the cursor as a  
page up and down button, press the Mouse Mode soft key again until the cursor turns  
blue with a “o” in the center. Then use the navigation pad to move up and down the  
webpage.  
To visit a different website, select the current web address in the Address field. Enter the  
new web address, and a new window will automatically appear. When you have finished  
entering the new web address, press the center selection key.  
You can also use the Address drop-down menu. Select the website you want. Then press the  
center selection key, or select Option and then Enter.  
Press the Option soft key and select Exit to return to the stand by screen.  
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Option  
Refer to the table below for each option.  
Option  
Description  
Edit  
To edit a web site entry (available when you have at least one web  
camera saved).  
Add  
To add a web site entry.  
Delete  
To delete the highlighted entry  
The Edit and Add options configure the same settings. The Edit option is used for changing  
existing web site entries, while the Add option is used for saving new web site entries. Select  
Return soft key to return to the previous menu.  
Edit. Select Edit to edit a web site’s information: Name, URL (web address), and Port Number.  
Scroll through these choices, and select Edit soft key to change a setting.  
Name. To change the Name, select Edit. Enter the new Name in the new  
window. Press the center selection key to save the new information, or select  
Exit to return to the previous menu.  
URL. To change the URL, select Edit. Enter the new URL in the new window.  
Press the center selection key to save the new information, or select Exit to  
return to the previous menu.  
Port Number. To change the Port Number, select Edit. Enter the new Port  
Number in the new window. Press the center selection key to save the new  
information, or select Exit to return to the previous menu. (If you are not sure how  
to change this setting, keep the default, 80.)  
Press Return soft key to return to the Web Site screen.  
Add. Select Add to create a new web site entry with the following information: Name,  
URL (web address), and Port Number. Scroll through these choices, and select Edit soft  
key to configure a setting.  
Name. To enter the Name, select Edit. Enter the new Name in the new window.  
Press the center selection key to save the new information, or select Exit to  
return to the previous menu.  
URL. To enter the URL, select Edit. Enter the new URL in the new window.  
Press the center selection key to save the new information, or select Exit to  
return to the previous menu.  
Port Number. To enter the Port Number, select Edit. Enter the new Port Number in the  
new window. Press the center selection key to save the new information, or select Exit to  
return to the previous menu. (If you are not sure how to change this setting, keep the  
default, 80.)  
Press Return soft key to return to the Web Site screen.  
Delete. To delete a web site, scroll down the entries until the web site is highlighted. Press Option  
soft key and then select Delete. Then you will be automatically returned to the Web Site screen.  
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Information  
This menu provides the status information and software of the V24W Phone. It is a read  
only screen. Scroll through the settings to view them. Select Return to return to the  
previous menu.  
Refer to the table below for information on each option.  
Option  
Description  
Phone Number  
IP Address  
Wireless AP  
Phone number of the V24W Phone  
IP address of the V24W Phone  
The name (SSID) of the access point associated with the V24W  
Phone  
MAC Address  
Firmware Version  
MAC address of the V24W Phone  
Firmware version number  
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NetComm VoIP WiFi Phone V24W User Guide  
Appendix A: Common Problem And  
Solutions  
This appendix provides solutions to problems that may occur during the installation and operation  
of the V24W IP Phone. Read the description below to solve your problems.  
1. When I make a telephone call, the call doesn’t go through; instead, I hear a fast busy  
signal.  
Go through this checklist until your problem is solved:  
Follow these instructions to reboot your cable or DSL modem, IP Phone, and  
router:  
1. Power off your cable or DSL modem by unplugging its power adapter.  
2. Power off the router by unplugging its power adapter.  
3. Power off the IP Phone by pressing and holding down the Power  
button for two seconds.  
4. Wait 30 seconds, and then power on your cable or DSL modem by  
plugging its power adapter into an electrical outlet.  
5. Wait 30 seconds. Power on the router by plugging its power adapter  
into an electrical outlet.  
6. Wait 10 seconds. Power on the IP Phone by pressing and holding  
down the Power button for two seconds.  
7. Reboot one of your networked computers, and check for an active  
Internet connection.  
8. Pick up the IP Phone and try your call again.  
Set up port forwarding on your router. You must specify that four port ranges be  
forwarded to the IP address of the IP Phone. These four port ranges are as  
follows: 5060-5061 (UDP), 53-53 (UDP), 69-69 (UDP), and 10000-20000 (UDP).  
If you have a non- router, refer to its documentation for instructions.  
If you have a router, then follow these instructions:  
1. On one of your networked computers, open your web browser.  
the IP address of the Router.  
3. A login screen will appear. Leave the User Name field blank. Enter the  
Router’s password (the default is admin) in the Password field. Then  
click the OK button.  
4. Click the Applications & Gaming tab, and then click the Port Range  
Forwarding tab.  
5. For each port range you must specify, enter a different name in the  
Application field. Then enter the number or range of external port(s) used  
by the IP Phone.  
6. Select the protocol you will be using, UDP.  
7. Enter the IP address of the IP Phone. For example, if the IP Phone’s IP  
address is 192.168.1.100, you would enter 100 in the field provided.  
8. Repeat steps 5-7 until you have entered all four port ranges for the IP  
Phone.  
Application  
Enable Internet Phone 1 5060 to 5061  
X Internet Phone 2  
X Internet Phone 3  
X Internet Phone 4  
Start and End  
Protocol  
UDP  
UDP  
UDP  
UDP  
IP Address  
IP address of IP Phone  
IP address of IP Phone  
IP address of IP Phone  
IP address of IP Phone  
53 to 53  
69 to 69  
10000 to 20000  
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9. Check the Enable option for the port services you want to use.  
10. When you have completed the configuration, click the Save Settings  
button.  
2. When I’m on a telephone call, words are dropped intermittently.  
Go through this checklist until your problem is solved:  
Are you using a wireless router and cordless phone? If so, the router and  
cordless phone may be using the same frequency and interfere with each other.  
Move the cordless phone farther away from the router.  
There may be heavy network activity, particularly if you are running a server or  
using a file sharing program. Try to limit network or Internet activity during any  
Internet telephone call. For example, if you are running a file sharing program,  
files may be uploading in the background even though you are not downloading  
any files, so make sure you exit the program before you make an Internet phone  
call.  
There may not be enough bandwidth available for your Internet phone call. You  
may want to test your bandwidth using one of the bandwidth tests available  
online. If necessary, access your service account at your Internet phone service  
provider’s website, and reduce the bandwidth requirements for your service. For  
more information, refer to your Internet phone service provider’s website.  
There may be too many wireless routers or access points in your location using  
the same broadcast channel. Try changing the channel that your wireless router  
or access point uses; refer to the documentation of your router or access point for  
instructions.  
3. The IP Phone does not ring, and my calls automatically go to voicemail.  
Go through this checklist until your problem is solved:  
Check the ringer volume on the IP Phone, and make sure it is set to an audible  
level.  
Follow these instructions to reboot your cable or DSL modem, IP Phone, and  
router:  
1. Power off your cable or DSL modem by unplugging its power adapter.  
2. Power off the router by unplugging its power adapter.  
3. Power off the IP Phone by pressing and holding down the Power  
button for two seconds.  
4. Wait 30 seconds, and then power on your cable or DSL modem by  
plugging its power adapter into an electrical outlet.  
5. Wait 30 seconds. Power on the router by plugging its power adapter  
into an electrical outlet.  
6. Wait 10 seconds. Power on the IP Phone by pressing and holding  
down the Power button for two seconds.  
7. Reboot one of your networked computers, and check for an active  
Internet connection.  
Set up port forwarding on your router. You must specify that four port ranges be  
forwarded to the IP address of the IP Phone. These four port ranges are as  
follows: 5060-5061 (UDP), 53-53 (UDP), 69-69 (UDP), and 10000-20000 (UDP).  
Note: By default, the IP Phone uses a dynamic IP address assigned by your router. For port  
forwarding, you may need to assign a static IP address to the IP Phone. Contact your Internet  
phone service provider for assistance.  
If you have a non- router, refer to its documentation for instructions.  
If you have a router, then follow these instructions:  
1. On one of your networked computers, open your web browser.  
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NetComm VoIP WiFi Phone V24W User Guide  
the IP address of the Router.  
3. A login screen will appear. Leave the User Name field blank. Enter the  
Router’s password (the default is admin) in the Password field. Then  
click the OK button.  
4. Click the Applications & Gaming tab, and then click the Port Range  
Forwarding tab.  
5. For each port range you must specify, enter a different name in the  
Application field. Then enter the number or range of external port(s) used  
by the IP Phone.  
6. Select the protocol you will be using, UDP.  
7. Enter the IP address of the IP Phone. For example, if the IP Phone’s IP  
address is 192.168.1.100, you would enter 100 in the field provided.  
8. Repeat steps 5-7 until you have entered all four port ranges for the IP  
Phone.  
Application  
Enable Internet Phone 1 5060 to 5061  
X Internet Phone 2  
X Internet Phone 3  
X Internet Phone 4  
Start and End  
Protocol  
UDP  
UDP  
UDP  
UDP  
IP Address  
IP address of IP Phone  
IP address of IP Phone  
IP address of IP Phone  
IP address of IP Phone  
53 to 53  
69 to 69  
10000 to 20000  
9. Check the Enable option for the port services you want to use.  
10. When you have completed the configuration, click the Save Settings  
button.  
4. The power LED does not light up.  
Go through this checklist until your problem is solved:  
Remove the IP Phone’s battery from its compartment. Wait five seconds while the IP  
Phone resets itself. Insert the battery and power on the IP Phone.  
You may be using the wrong power adapter. Make sure the power adapter you are  
using is the one included with the IP Phone.  
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NetComm VoIP WiFi Phone V24W User Guide  
Frequently Asked Questions  
Can I make calls if my Internet connection is down?  
No. Your high-speed Internet connection must be active when you make Internet phone calls.  
Can I use the IP Phone to make a call and browse the Internet at the same time?  
No. The V24W Phone supports either calling or web browsing, not both at the same time.  
However, you can receive a call while web browsing with the IP Phone. Also, you can make calls  
with the V24W Phone while browsing the Internet on your computer. Please note that your web  
browsing may affect the quality of your telephone call, depending on the amount of upstream data  
traffic passing through your Internet connection.  
Can I receive calls while my network is down?  
You cannot directly receive calls while your network is down. However, your VoIP Service  
Provider account may allow you to forward calls to a different telephone number, such as a  
cellular phone number. For more information, please contact your VoIP Service Provider.  
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NetComm VoIP WiFi Phone V24W User Guide  
Appendix B: Glossary  
This glossary contains some basic networking terms you may come across when using this  
product.  
Access Point - A device that allows wireless-equipped computers and other devices to  
communicate with a wired network. Also used to expand the range of a wireless network.  
Ad-hoc - A group of wireless devices communicating directly with each other (peer-to-peer)  
without the use of an access point.  
Bandwidth - The transmission capacity of a given device or network.  
Bit - A binary digit.  
Boot - To start a device and cause it to start executing instructions.  
Broadband - An always-on, fast Internet connection.  
Browser - An application program that provides a way to look at and interact with all the  
information on the World Wide Web.  
Byte - A unit of data that is usually eight bits long.  
Cable Modem - A device that connects a computer to the cable television network, which in turn  
connects to the Internet.  
Default Gateway - A device that forwards Internet traffic from your local area network.  
DHCP (Dynamic Host Configuration Protocol) - A networking protocol that allows  
administrators to assign temporary IP addresses to network computers by “leasing” an IP address  
to a user for a limited amount of time, instead of assigning permanent IP addresses.  
DMZ (Demilitarized Zone) - Removes the Router's firewall protection from one PC, allowing it to  
be “seen” from the Internet. DNS (Domain Name Server) - The IP address of your ISP's server,  
which translates the names of websites into IP addresses. Domain - A specific name for a  
network of computers.  
Download - To receive a file transmitted over a network.  
DSL (Digital Subscriber Line) - An always-on broadband connection over traditional phone  
lines.  
Dynamic IP Address - A temporary IP address assigned by a DHCP server.  
Encryption - Encoding data transmitted in a network.  
Ethernet - IEEE standard network protocol that specifies how data is placed on and retrieved  
from a common transmission medium.  
Firmware - The programming code that runs a networking device.  
FTP (File Transfer Protocol) - A protocol used to transfer files over a TCP/IP network.  
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NetComm VoIP WiFi Phone V24W User Guide  
Full Duplex - The ability of a networking device to receive and transmit data simultaneously.  
Gateway - A device that interconnects networks with different, incompatible communications  
protocols.  
Half Duplex - Data transmission that can occur in two directions over a single line, but only one  
direction at a time. HTTP (HyperText Transport Protocol) - The communications protocol used to  
connect to servers on the World Wide Web. Infrastructure - A wireless network that is bridged to a  
wired network via an access point.  
IP (Internet Protocol) - A protocol used to send data over a network.  
IP Address - The address used to identify a computer or device on a network.  
ISP (Internet Service Provider) - A company that provides access to the Internet.  
ITSP (Internet Telepony Service Provider) - A company that provides voice over Internet  
protocol services.  
LAN - The computers and networking products that make up your local network.  
MAC (Media Access Control) Address - The unique address that a manufacturer assigns to  
each networking device.  
Mbps (MegaBits Per Second) - One million bits per second; a unit of measurement for data  
transmission.  
Network - A series of computers or devices connected for the purpose of data sharing, storage,  
and/or transmission between users.  
Packet - A unit of data sent over a network.  
Passphrase - Used much like a password, a passphrase simplifies the WEP encryption process  
by automatically generating the WEP encryption keys for products.  
Port - The connection point on a computer or networking device used for plugging in cables or  
adapters.  
RJ-45 (Registered Jack-45) - An Ethernet connector that holds up to eight wires.  
Roaming - The ability to take a wireless device from one access point's range to another without  
losing the connection.  
Router - A networking device that connects multiple networks together.  
Server - Any computer whose function in a network is to provide user access to files, printing,  
communications, and other services.  
SSID (Service Set Identifier) - Your wireless network's name.  
Static IP Address - A fixed address assigned to a computer or device that is connected to a  
network.  
Static Routing - Forwarding data in a network via a fixed path.  
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NetComm VoIP WiFi Phone V24W User Guide  
Subnet Mask - An address code that determines the size of the network.  
Switch - 1. A data switch that connects computing devices to host computers, allowing a large  
number of devices to share a limited number of ports. 2. A device for making, breaking, or  
changing the connections in an electrical circuit.  
TCP (Transmission Control Protocol) - A network protocol for transmitting data that requires  
acknowledgement from the recipient of data sent.  
TCP/IP (Transmission Control Protocol/Internet Protocol) - A set of instructions PCs use to  
communicate over a network.  
Telnet - A user command and TCP/IP protocol used for accessing remote PCs.  
TFTP (Trivial File Transfer Protocol) - A version of the TCP/IP FTP protocol that has no  
directory or password capability.  
Throughput - The amount of data moved successfully from one node to another in a given time  
period.  
Topology - The physical layout of a network.  
TX Rate - Transmission Rate.  
Upgrade - To replace existing software or firmware with a newer version.  
Upload - To transmit a file over a network.  
URL (Uniform Resource Locator) - The address of a file located on the Internet.  
WAN (Wide Area Network) - The Internet.  
WEP (Wired Equivalent Privacy) - A method of encrypting network data transmitted on a  
wireless network for greater security. WLAN (Wireless Local Area Network) - A group of  
computers and associated devices that communicate with each other wirelessly..  
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Product Warranty  
The warranty is granted on the following conditions:  
1. This warranty extends to the original purchaser (you) and is not transferable;  
2. This warranty shall not apply to software programs, batteries, power supplies, cables or other accessories supplied in or with the product;  
3. The customer complies with all of the terms of any relevant agreement with NetComm and any other reasonable requirements of NetComm  
including producing such evidence of purchase as NetComm may require;  
4. The cost of transporting product to and from NetComm’s nominated premises is your responsibility; and,  
5. NetComm does not have any liability or responsibility under this warranty where any cost, loss, injury or damage of any kind, whether direct,  
indirect, consequential, incidental or otherwise arises out of events beyond NetComm’s reasonable control. This includes but is not limited to: acts  
of God, war, riot, embargoes, acts of civil or military authorities, fire, floods, electricity outages, lightning, power surges, or shortages of materials or  
labour.  
6. The customer is responsible for the security of their computer and network at all times. Security features may be disabled within the factory default  
settings. NetComm recommends that you enable these features to enhance your security.  
The warranty is automatically voided if:  
1. You, or someone else, use the product, or attempts to use it, other than as specified by NetComm;  
2. The fault or defect in your product is the result of a voltage surge subjected to the product either by the way of power supply or communication line,  
whether caused by thunderstorm activity or any other cause(s);  
3. The fault is the result of accidental damage or damage in transit, including but not limited to liquid spillage;  
4. Your product has been used for any purposes other than that for which it is sold, or in any way other than in strict accordance with the user manual  
supplied;  
5. Your product has been repaired or modified or attempted to be repaired or modified, other than by a qualified person at a service centre authorised  
by NetComm; and,  
6. The serial number has been defaced or altered in any way or if the serial number plate has been removed.  
Limitations of Warranty  
The Trade Practices Act 1974 and corresponding State and Territory Fair Trading Acts or legalisation of another Government (“the relevant acts”) in  
certain circumstances imply mandatory conditions and warranties which cannot be excluded. This warranty is in addition to and not in replacement for  
such conditions and warranties.  
To the extent permitted by the Relevant Acts, in relation to your product and any other materials provided with the product (“the Goods”) the liability of  
NetComm under the Relevant Acts is limited at the option of NetComm to:  
Replacement of the Goods; or  
Repair of the Goods; or  
Payment of the cost of replacing the Goods; or  
Payment of the cost of having the Goods repaired.  
all netComm aCn 002 490 486 products have a standard 12 months warranty from date of purchase. However some products have an  
extended warranty option (refer to packaging). to be eligible for the extended warranty you must supply the requested warranty information  
to netComm within 30 days of the original purchase by registering on-line via the netComm web site at  
www.netcomm.com.au  
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NetComm Limited ABN 85 002 490 486  
PO Box 1200, Lane Cove NSW 2066 Australia  
E – sales@netcomm.com.au W – www.netcomm.com.au  
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