ENGLISH
Matrox® TripleHead2Go™
Digital Edition • DP Edition • Digital SE
User Guide
(Windows® version)
20020-301-0200
2012.10.18
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Troubleshooting..................................................................................................... 35
What to do if you have a problem..........................................................................................................35
Common problems and solutions .........................................................................................................35
Specifications ..........................................................................................................................................42
Environmental ........................................................................................................................................43
Notes........................................................................................................................................................43
Customer support ................................................................................................. 45
Matrox Web.............................................................................................................................................45
Technical support ...................................................................................................................................45
Driver and software download...............................................................................................................46
View your warranty information...........................................................................................................46
Register your Matrox product................................................................................................................46
Index ...................................................................................................................... 47
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About this user guide
Your Matrox user guide provides information on installing and using your Matrox hardware. For
information on Matrox PowerDesk software features and options, see the help file included with your
PowerDesk software.
Note: This guide has references specific to version 2.07.00 or later of the Matrox software.
If you’re using a previous version of the Matrox software, certain references in this guide
may not reflect the software you have.
Using this guide
This guide assumes you’re familiar with basic functions like click, right-click and double-click, and
that you’re familiar with the basics of the operating system you’re using. Also, we use the following
conventions:
„
„
„
„
Bold for headings and for references to text that appears on-screen.
Italics for emphasis, file names, paths, publication titles, and new terms.
Bold Italics for emphasis.
Keyboard keys in square brackets, with a plus sign separating keys that you press
simultaneously. For example: press [Ctrl]+[Alt]+[Del] to start Windows Task Manager.
„
„
Arrows (“Æ”) to separate ordered directions. For example, “click OK
Æ
Close
Æ
OK” is
the same as “click OK, then click Close, then click OK”.
Green for cross-references. If you’re viewing online, click green text to jump to what’s
being referenced.
More information
We provide additional information in help and Readme files. Be sure to check for any last-minute
release notes included with your product. Also, check the Matrox Web site
information.
4
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Overview
Thank you for purchasing Matrox TripleHead2Go. This product allows your single-monitor graphics
hardware to support up to three monitors at a time. Depending on your Matrox product, you can
connect up to three analog, digital, or DisplayPort™ monitors at a time to your Matrox
TripleHead2Go product.
Hardware supplied*
TripleHead2Go Digital Edition
Matrox hardware
Matrox input cable
(HD-15 to HD-15)
Matrox input cable
(DVI to DVI)
USB cable
TripleHead2Go DP Edition
Matrox hardware
Matrox input cable
(DisplayPort to DisplayPort)
USB cable
Mini DisplayPort to
DisplayPort adapter
*
The hardware supplied with your Matrox product may vary depending on the SKU or part number of your product. For more
information, contact your Matrox representative.
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TripleHead2Go Digital SE
Matrox hardware
Matrox input cable
(DisplayPort to DisplayPort)
USB cable
Mini DisplayPort to
DisplayPort cable
Optional hardware (sold separately)
Depending on your connection setup, you may also need any of the following hardware:
„
„
„
DVI to HD-15 adapter
DisplayPort to DVI adapter
Power adapter kit for GXM*
For more information on connecting your product, see the “Connection setup” section for your
Matrox product. To purchase any Matrox cables or adapters not included with your Matrox product,
Software available
„
Matrox PowerDesk – to use your Matrox product. Matrox PowerDesk software supports
and Windows® Server® 2003. Matrox makes new software available on the Matrox
Installation overview
1
2
Connect your product
–
see the “Connection setup” section for your Matrox product.
Install the software see “Installing your Matrox software”, page 32.
–
*
Required if connecting two TripleHead2Go products at a time. For more information, see “Connecting a second TripleHead2Go
product”, page 28.
6
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Connecting your TripleHead2Go Digital
Edition product
This section describes how to connect up to three (3) analog or digital monitors to your Matrox
product.
„
„
To connect three (3) monitors, see “Connecting three monitors”, page 8.
To connect two (2) monitors, see “Connecting two monitors”, page 11.
Note: To purchase any cables or adapters not included with your Matrox product, see the
Before you begin
To avoid possible problems that could damage your monitors or prevent you from using your Matrox
product, read the following guidelines before connecting your Matrox product.
„
Whenever you change your connection setup, make sure you’re using the correct
connectors and that all connectors are properly fastened.
„
Don’t change monitor connections while your computer is turned on. While your
computer is turned on, it may be using monitor settings that are specific to the current
monitor connections. Some devices may be permanently damaged if incorrect settings
are used.
„
„
To get the most out of your Matrox product, we recommend you use three (3) identical
monitors (that is, monitors that support the same settings such as display resolution and
refresh rate). For information on the settings your monitor supports, see your monitor
documentation.
While using the DVI input connector on your Matrox product, the highest display
resolutions are available only with graphics hardware that supports dual-link DVI. For
information on the capabilities of your graphics hardware, see its documentation. For
more information on your Matrox product, see “Product information”, page 42.
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Connecting three monitors
Connection overview
Step-by-step connection setup
1
Turn off computer
Before you connect your Matrox product, make sure you shut down your system and turn off
your computer.
2
Connect the USB cable
Plug one end of the USB cable provided with
your Matrox product into the USB
connector (
) on your Matrox product.
Plug the other end of the USB cable into a
powered USB port on your computer. For
more information on powered USB ports,
see your system manual.
USB cable
8
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Note: If your computer doesn’t have a powered USB port, you’ll need a separate adapter.
To purchase a Matrox power adapter kit for GXM, see the Matrox online store
3
Attach the Matrox input cable
If your graphics hardware has a DVI
connector, attach one end of the Matrox
DVI to DVI cable provided with your
Matrox product to the graphics connector
on your computer. Attach the other end of
the cable to the DVI input connector (
on your Matrox product.
)
Matrox input cable
(DVI to DVI)
If your graphics hardware has an HD-15
connector, attach one end of the Matrox
HD-15 to HD-15 cable provided with your
Matrox product to the graphics connector
on your computer. Attach the other end of
the cable to the HD-15 input connector
(
) on your Matrox product.
Matrox input cable
(HD-15 to HD-15)
4
Connect the first monitor
If your monitor has a DVI connector, use
your monitor cable to connect your first
monitor directly to the first connector
(
) on your Matrox product.
If your monitor has an HD-15 connector,
use a DVI to HD-15 adapter (sold
separately) to connect your monitor to the
connector.
Monitor cable
(DVI)
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5
Connect the second monitor
If your monitor has a DVI connector, use
your monitor cable to connect your second
monitor directly to the second connector
(
) on your Matrox product.
If your monitor has an HD-15 connector,
use a DVI to HD-15 adapter (sold
separately) to connect your monitor to the
connector.
Monitor cable
(DVI)
6
Connect the third monitor
your monitor cable to connect your third
monitor directly to the third connector
(
) on your Matrox product.
If your monitor has an HD-15 connector,
use a DVI to HD-15 adapter (sold
separately) to connect your monitor to the
connector.
Monitor cable
(DVI)
Your Matrox product is now connected. Restart your computer and install your Matrox software (see
“Installing your Matrox software”, page 32).
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Connecting two monitors
Connection overview
Step-by-step connection setup
1
Turn off computer
Before you connect your Matrox product, make sure you shut down your system and turn off
your computer.
2
Connect the USB cable
Plug one end of the USB cable provided with
your Matrox product into the USB
connector (
) on your Matrox product.
USB cable
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