Matrox Electronic Systems Portable Multimedia Player T2GDP3DIF User Manual |
ENGLISH
Matrox® TripleHead2Go™
Digital Edition • DP Edition • Digital SE
User Guide
(Windows® version)
20020-301-0200
2012.10.18
Download from Www.Somanuals.com. All Manuals Search And Download.
Troubleshooting..................................................................................................... 35
What to do if you have a problem..........................................................................................................35
Common problems and solutions .........................................................................................................35
Specifications ..........................................................................................................................................42
Environmental ........................................................................................................................................43
Notes........................................................................................................................................................43
Customer support ................................................................................................. 45
Matrox Web.............................................................................................................................................45
Technical support ...................................................................................................................................45
Driver and software download...............................................................................................................46
View your warranty information...........................................................................................................46
Register your Matrox product................................................................................................................46
Index ...................................................................................................................... 47
Matrox TripleHead2Go – User Guide
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3
About this user guide
Your Matrox user guide provides information on installing and using your Matrox hardware. For
information on Matrox PowerDesk software features and options, see the help file included with your
PowerDesk software.
Note: This guide has references specific to version 2.07.00 or later of the Matrox software.
If you’re using a previous version of the Matrox software, certain references in this guide
may not reflect the software you have.
Using this guide
This guide assumes you’re familiar with basic functions like click, right-click and double-click, and
that you’re familiar with the basics of the operating system you’re using. Also, we use the following
conventions:
Bold for headings and for references to text that appears on-screen.
Italics for emphasis, file names, paths, publication titles, and new terms.
Bold Italics for emphasis.
Keyboard keys in square brackets, with a plus sign separating keys that you press
simultaneously. For example: press [Ctrl]+[Alt]+[Del] to start Windows Task Manager.
Arrows (“Æ”) to separate ordered directions. For example, “click OK
Æ
Close
Æ
OK” is
the same as “click OK, then click Close, then click OK”.
Green for cross-references. If you’re viewing online, click green text to jump to what’s
being referenced.
More information
We provide additional information in help and Readme files. Be sure to check for any last-minute
release notes included with your product. Also, check the Matrox Web site
information.
4
Matrox TripleHead2Go – User Guide
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Overview
Thank you for purchasing Matrox TripleHead2Go. This product allows your single-monitor graphics
hardware to support up to three monitors at a time. Depending on your Matrox product, you can
connect up to three analog, digital, or DisplayPort™ monitors at a time to your Matrox
TripleHead2Go product.
Hardware supplied*
TripleHead2Go Digital Edition
Matrox hardware
Matrox input cable
(HD-15 to HD-15)
Matrox input cable
(DVI to DVI)
USB cable
TripleHead2Go DP Edition
Matrox hardware
Matrox input cable
(DisplayPort to DisplayPort)
USB cable
Mini DisplayPort to
DisplayPort adapter
*
The hardware supplied with your Matrox product may vary depending on the SKU or part number of your product. For more
information, contact your Matrox representative.
Matrox TripleHead2Go – User Guide
5
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TripleHead2Go Digital SE
Matrox hardware
Matrox input cable
(DisplayPort to DisplayPort)
USB cable
Mini DisplayPort to
DisplayPort cable
Optional hardware (sold separately)
Depending on your connection setup, you may also need any of the following hardware:
DVI to HD-15 adapter
DisplayPort to DVI adapter
Power adapter kit for GXM*
For more information on connecting your product, see the “Connection setup” section for your
Matrox product. To purchase any Matrox cables or adapters not included with your Matrox product,
Software available
Matrox PowerDesk – to use your Matrox product. Matrox PowerDesk software supports
and Windows® Server® 2003. Matrox makes new software available on the Matrox
Installation overview
1
2
Connect your product
–
see the “Connection setup” section for your Matrox product.
Install the software see “Installing your Matrox software”, page 32.
–
*
Required if connecting two TripleHead2Go products at a time. For more information, see “Connecting a second TripleHead2Go
product”, page 28.
6
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Connecting your TripleHead2Go Digital
Edition product
This section describes how to connect up to three (3) analog or digital monitors to your Matrox
product.
To connect three (3) monitors, see “Connecting three monitors”, page 8.
To connect two (2) monitors, see “Connecting two monitors”, page 11.
Note: To purchase any cables or adapters not included with your Matrox product, see the
Before you begin
To avoid possible problems that could damage your monitors or prevent you from using your Matrox
product, read the following guidelines before connecting your Matrox product.
Whenever you change your connection setup, make sure you’re using the correct
connectors and that all connectors are properly fastened.
Don’t change monitor connections while your computer is turned on. While your
computer is turned on, it may be using monitor settings that are specific to the current
monitor connections. Some devices may be permanently damaged if incorrect settings
are used.
To get the most out of your Matrox product, we recommend you use three (3) identical
monitors (that is, monitors that support the same settings such as display resolution and
refresh rate). For information on the settings your monitor supports, see your monitor
documentation.
While using the DVI input connector on your Matrox product, the highest display
resolutions are available only with graphics hardware that supports dual-link DVI. For
information on the capabilities of your graphics hardware, see its documentation. For
more information on your Matrox product, see “Product information”, page 42.
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7
Connecting three monitors
Connection overview
Step-by-step connection setup
1
Turn off computer
Before you connect your Matrox product, make sure you shut down your system and turn off
your computer.
2
Connect the USB cable
Plug one end of the USB cable provided with
your Matrox product into the USB
connector (
) on your Matrox product.
Plug the other end of the USB cable into a
powered USB port on your computer. For
more information on powered USB ports,
see your system manual.
USB cable
8
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Note: If your computer doesn’t have a powered USB port, you’ll need a separate adapter.
To purchase a Matrox power adapter kit for GXM, see the Matrox online store
3
Attach the Matrox input cable
If your graphics hardware has a DVI
connector, attach one end of the Matrox
DVI to DVI cable provided with your
Matrox product to the graphics connector
on your computer. Attach the other end of
the cable to the DVI input connector (
on your Matrox product.
)
Matrox input cable
(DVI to DVI)
If your graphics hardware has an HD-15
connector, attach one end of the Matrox
HD-15 to HD-15 cable provided with your
Matrox product to the graphics connector
on your computer. Attach the other end of
the cable to the HD-15 input connector
(
) on your Matrox product.
Matrox input cable
(HD-15 to HD-15)
4
Connect the first monitor
If your monitor has a DVI connector, use
your monitor cable to connect your first
monitor directly to the first connector
(
) on your Matrox product.
If your monitor has an HD-15 connector,
use a DVI to HD-15 adapter (sold
separately) to connect your monitor to the
connector.
Monitor cable
(DVI)
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5
Connect the second monitor
If your monitor has a DVI connector, use
your monitor cable to connect your second
monitor directly to the second connector
(
) on your Matrox product.
If your monitor has an HD-15 connector,
use a DVI to HD-15 adapter (sold
separately) to connect your monitor to the
connector.
Monitor cable
(DVI)
6
Connect the third monitor
your monitor cable to connect your third
monitor directly to the third connector
(
) on your Matrox product.
If your monitor has an HD-15 connector,
use a DVI to HD-15 adapter (sold
separately) to connect your monitor to the
connector.
Monitor cable
(DVI)
Your Matrox product is now connected. Restart your computer and install your Matrox software (see
“Installing your Matrox software”, page 32).
10 Matrox TripleHead2Go – User Guide
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Connecting two monitors
Connection overview
Step-by-step connection setup
1
Turn off computer
Before you connect your Matrox product, make sure you shut down your system and turn off
your computer.
2
Connect the USB cable
Plug one end of the USB cable provided with
your Matrox product into the USB
connector (
) on your Matrox product.
USB cable
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Plug the other end of the USB cable into a powered USB port on your computer. For more
information on powered USB ports, see your system manual.
Note: If your computer doesn’t have a powered USB port, you’ll need a separate adapter.
To purchase a Matrox power adapter for your product, see the Matrox online store
3
Attach the Matrox input cable
If your graphics hardware has a DVI
connector, attach one end of the Matrox
DVI to DVI cable provided with your
Matrox product to the graphics connector
on your computer. Attach the other end of
the cable to the DVI input connector (
on your Matrox product.
)
Matrox input cable
(DVI to DVI)
If your graphics hardware has an HD-15
connector, attach one end of the Matrox
HD-15 to HD-15 cable provided with your
Matrox product to the graphics connector
on your computer. Attach the other end of
the cable to the the HD-15 input connector
(
) on your Matrox product.
Matrox input cable
(HD-15 to HD-15)
4
Connect the first monitor
If your monitor has a DVI connector, use
your monitor cable to connect your first
monitor directly to the first connector
(
) on your Matrox product.
If your monitor has an HD-15 connector,
use a DVI to HD-15 adapter (sold
separately) to connect your monitor to the
connector.
Monitor cable
(DVI)
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5
Connect the second monitor
your monitor cable to connect your second
monitor directly to the third connector
(
) on your Matrox product.
If your monitor has an HD-15 connector,
use a DVI to HD-15 adapter (sold
separately) to connect your monitor to the
connector.
Monitor cable
(DVI)
Your Matrox product is now connected. Restart your computer and install your Matrox software (see
“Installing your Matrox software”, page 32).
Matrox TripleHead2Go – User Guide 13
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Connecting your TripleHead2Go DP
Edition product
This section describes how to connect up to three (3) DisplayPort or digital (DVI) monitors to your
Matrox product.
To connect three (3) monitors, see “Connecting three monitors”, page 15.
To connect two (2) monitors, see “Connecting two monitors”, page 18.
WARNING: To avoid damaging the
DisplayPort connector on your DisplayPort
monitor cable or on your Matrox product,
carefully remove the DisplayPort cable by
pressing the latch on the top of the DisplayPort
connector while removing the connector.
Note: To purchase any cables or adapters not included with your Matrox product, see the
Before you begin
To avoid possible problems that could damage your monitors or prevent you from using your Matrox
product, read the following guidelines before connecting your Matrox product.
Whenever you change your connection setup, make sure you’re using the correct
connectors and that all connectors are properly fastened.
Don’t change monitor connections while your computer is turned on. While your
computer is turned on, it may be using monitor settings that are specific to the current
monitor connections. Some devices may be permanently damaged if incorrect settings
are used.
To get the most out of your Matrox product, we recommend you use three (3) identical
monitors (that is, monitors that support the same settings such as display resolution and
refresh rate). For information on the settings your monitor supports, see your monitor
documentation.
14 Matrox TripleHead2Go – User Guide
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Connecting three monitors
Connection overview
Step-by-step connection setup
1
Turn off computer
Before you connect your Matrox product, make sure you shut down your system and turn off
your computer.
2
Connect the USB cable
Plug one end of the USB cable provided with
your Matrox product into the USB
connector (
) on your Matrox product.
Plug the other end of the USB cable into a
powered USB port on your computer. For
more information on powered USB ports,
see your system manual.
USB cable
Matrox TripleHead2Go – User Guide 15
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3
Attach the Matrox input cable
Attach one end of the Matrox DisplayPort
cable provided with your Matrox product to
the graphics connector on your computer.
Attach the other end of the cable to the
DisplayPort input connector (
Matrox product.
) on your
Matrox input cable
(DisplayPort to DisplayPort)
Laptops with mini DisplayPort connector
Attach one end of the mini DisplayPort to
DisplayPort adapter to the DisplayPort
connector on your Matrox input cable.
Attach the other end of the adapter to the
mini DisplayPort graphics connector on
your laptop computer.
–
Mini DisplayPort to
DisplayPort adapter
Matrox input cable
(DisplayPort to DisplayPort)
4
Connect the first monitor
Use your monitor cable to connect your first
monitor directly to the first connector (
on your Matrox product.
)
Monitor cable
(DisplayPort)
If your monitor has a DVI connector, use a
DisplayPort to DVI adapter (sold separately)
to connect your monitor to the connector.
DisplayPort to DVI
adapter
Monitor cable
(DVI)
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5
Connect the second monitor
Use your monitor cable to connect your
second monitor directly to the second
connector ( ) on your Matrox product.
Monitor cable
(DisplayPort)
If your monitor has a DVI connector, use a
DisplayPort to DVI adapter (sold separately)
to connect your monitor to the connector.
DisplayPort to DVI
adapter
Monitor cable
(DVI)
6
Connect the third monitor
Use your monitor cable to connect your
third monitor directly to the third connector
(
) on your Matrox product.
Monitor cable
(DisplayPort)
If your monitor has a DVI connector, use a
separately) to connect your monitor to the
connector.
DisplayPort to DVI
adapter
Monitor cable
(DVI)
Your Matrox product is now connected. Restart your computer and install your Matrox software (see
“Installing your Matrox software”, page 32).
Matrox TripleHead2Go – User Guide 17
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Connecting two monitors
Connection overview
Step-by-step connection setup
1
Turn off computer
Before you connect your Matrox product, make sure you shut down your system and turn off
your computer.
2
Connect the USB cable
Plug one end of the USB cable provided with
your Matrox product into the USB
connector (
) on your Matrox product.
Plug the other end of the USB cable into a
powered USB port on your computer. For
more information on powered USB ports,
see your system manual.
USB cable
18 Matrox TripleHead2Go – User Guide
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3
Attach the Matrox input cable
Attach one end of the Matrox DisplayPort
cable provided with your Matrox product to
the graphics connector on your computer.
Attach the other end of the cable to the
DisplayPort input connector (
Matrox product.
) on your
Matrox input cable
(DisplayPort to DisplayPort)
Laptops with mini DisplayPort connector
–
Mini DisplayPort to
DisplayPort adapter
Attach one end of the mini DisplayPort to
DisplayPort adapter (sold separately) to the
DisplayPort connector on your Matrox
input cable. Attach the other end of the
adapter to the mini DisplayPort graphics
connector on your laptop computer.
Matrox input cable
(DisplayPort to DisplayPort)
4
Connect the first monitor
Use your monitor cable to connect your first
monitor directly to the first connector (
on your Matrox product.
)
Monitor cable
(DisplayPort)
If your monitor has a DVI connector, use a
DisplayPort to DVI adapter (sold separately)
to connect your monitor to the connector.
DisplayPort to DVI
adapter
Monitor cable
(DVI)
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5
Connect the second monitor
Use your monitor cable to connect your
second monitor directly to the third
connector ( ) on your Matrox product.
Monitor cable
(DisplayPort)
If your monitor has a DVI connector, use a
DisplayPort to DVI adapter (sold separately)
DisplayPort to DVI
adapter
Monitor cable
(DVI)
Your Matrox product is now connected. Restart your computer and install your Matrox software (see
“Installing your Matrox software”, page 32).
20 Matrox TripleHead2Go – User Guide
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Connecting your TripleHead2Go Digital
SE product
This section describes how to connect up to three (3) digital (DVI-D) monitors to your Matrox
product.
To connect three (3) monitors, see “Connecting three monitors”, page 22.
To connect two (2) monitors, see “Connecting two monitors”, page 25.
WARNING: To avoid damaging the
DisplayPort connector on your DisplayPort
monitor cable or on your Matrox product,
carefully remove the DisplayPort cable by
pressing the latch on the top of the DisplayPort
connector while removing the connector.
Note: To purchase any Matrox cables or adapters not included with your product, see the
Before you begin
To avoid possible problems that could damage your monitors or prevent you from using your Matrox
product, read the following guidelines before connecting your Matrox product.
Whenever you change your connection setup, make sure you’re using the correct
connectors and that all connectors are properly fastened.
Don’t change monitor connections while your computer is turned on. While your
computer is turned on, it may be using monitor settings that are specific to the current
monitor connections. Some devices may be permanently damaged if incorrect settings
are used.
To get the most out of your Matrox product, we recommend you use three (3) identical
monitors (that is, monitors that support the same settings such as display resolution and
refresh rate). For information on the settings your monitor supports, see your monitor
documentation.
Matrox TripleHead2Go – User Guide 21
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Connecting three monitors
Connection overview
Step-by-step connection setup
WARNING: To avoid damaging the
DisplayPort connector on your DisplayPort
monitor cable or on your graphics
hardware, carefully remove the DisplayPort
cable by pressing the latch on the top of the
DisplayPort connector while removing the
connector.
1
Turn off computer
Before you connect your Matrox product, make sure you shut down your system and turn off
your computer.
22 Matrox TripleHead2Go – User Guide
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2
Connect the USB cable
Plug one end of the USB cable provided with
your Matrox product into the USB
connector (
) on your Matrox product.
Plug the other end of the USB cable into a
powered USB port on your computer. For
more information on powered USB ports,
see your system manual.
USB cable
3
Attach the Matrox input cable
Attach one end of the Matrox DisplayPort to
DisplayPort cable provided with your
Matrox product to the DisplayPort input
connector (
) on your Matrox
product. Attach the other end of the cable to
the DisplayPort graphics connector on your
laptop computer.
Matrox input cable
(DisplayPort to DisplayPort)
Laptops with mini DisplayPort connector
Attach one end of the mini DisplayPort to
DisplayPort cable to the DisplayPort
connector on your Matrox input cable.
–
Attach the other end of the cable to the mini
DisplayPort graphics connector on your
laptop computer.
Matrox input cable
(Mini DisplayPort to DisplayPort)
Note: To avoid problems related to image quality, make sure the DisplayPort connection to
your graphics hardware is firmly in place.
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4
Connect the first monitor
Connect the DVI connector on your
monitor cable directly to the first connector
(
) on your Matrox product.
Monitor cable
(DVI)
5
Connect the second monitor
Connect the DVI connector on your
monitor cable directly to the second
connector ( ) on your Matrox product.
Monitor cable
(DVI)
6
Connect the third monitor
Connect the DVI connector on your
monitor cable directly to the third connector
(
) on your Matrox product.
Monitor cable (DVI)
Your Matrox product is now connected. Restart your computer and install your Matrox software (see
“Installing your Matrox software”, page 32).
24 Matrox TripleHead2Go – User Guide
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Connecting two monitors
Connection overview
Step-by-step connection setup
WARNING: To avoid damaging the
DisplayPort connector on your DisplayPort
monitor cable or on your graphics
hardware, carefully remove the DisplayPort
cable by pressing the latch on the top of the
DisplayPort connector while removing the
connector.
1
Turn off computer
Before you connect your Matrox product, make sure you shut down your system and turn off
your computer.
Matrox TripleHead2Go – User Guide 25
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2
Connect the USB cable
Plug one end of the USB cable provided with
your Matrox product into the USB
connector (
) on your Matrox product.
Plug the other end of the USB cable into a
powered USB port on your computer. For
more information on powered USB ports,
see your system manual.
USB cable
3
Attach the Matrox input cable
Attach one end of the Matrox DisplayPort to
DisplayPort cable provided with your
Matrox product to the DisplayPort input
connector (
) on your Matrox
product. Attach the other end of the cable to
the DisplayPort graphics connector on your
laptop computer.
Matrox input cable
(DisplayPort to DisplayPort)
Laptops with mini DisplayPort connector
Attach one end of the mini DisplayPort to
DisplayPort cable to the DisplayPort
connector on your Matrox input cable.
–
Attach the other end of the cable to the mini
DisplayPort graphics connector on your
laptop computer.
Matrox input cable
(Mini DisplayPort to DisplayPort)
Note: To avoid problems related to image quality, make sure the DisplayPort connection to
your graphics hardware is firmly in place.
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4
Connect the first monitor
Connect the DVI connector on your
monitor cable directly to the first connector
(
) on your Matrox product.
Monitor cable
(DVI)
5
Connect the second monitor
Connect the DVI connector on your
monitor cable directly to the third connector
(
) on your Matrox product.
Monitor cable (DVI)
Your Matrox product is now connected. Restart your computer and install your Matrox software (see
“Installing your Matrox software”, page 32).
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Connecting a second TripleHead2Go
product
If you want to further expand your desktop, you can connect a second TripleHead2Go product to
your graphics hardware to support up to six monitors at a time.
Note: The following provides a brief overview of how to connect a second TripleHead2Go
product to your graphics hardware. For more detailed information, see the “Step-by-step
connection setup” for your product.
Before you begin
Only two Matrox TripleHead2Go products at a time can be connected to your computer.
Connecting two Matrox TripleHead2Go products at a time requires an external power
supply. To purchase a Matrox power adapter kit for GXM, see the Matrox online store
To connect a second TripleHead2Go product, you must have a dual-monitor graphics
card or a second graphics card installed in your system. You can connect a second
TripleHead2Go either to another connector on your graphics card or to a connector on
a second graphics card installed in your system.
Support for multiple TripleHead2Go products is limited to desktop computers.
You can only use two TripleHead2Go products from the same series (for example, you
can use two TripleHead2Go DP Edition products, but you can’t use a TripleHead2Go
Digital Edition product and a TripleHead2Go DP Edition product).
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Connecting two TripleHead2Go products
Connection overview
(TripleHead2Go DP Edition shown)
Step-by-step connection setup
1
Turn off computer
Before you connect your Matrox product, make sure you shut down your system and turn off
your computer.
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2
Connect the Power/USB cable
Plug one end of the Power/USB cable into
the USB connector (
product.
) on your Matrox
Power/USB
cable
Plug the USB connector into a USB port on
your computer.
Power/USB
cable
Plug the power supply connector of the
Power/USB cable into the external power
supply.
Finally, plug the power supply cord into an
electrical outlet.
USB
connector
Power supply
connector
External
power supply
3
Attach the Matrox input cable
Attach one end of the input cable either to a
second connector on your graphics card or
to a connector on a second graphics card
installed in your system.
Attach the other end of the cable to the input
connector on your second DualHead2Go
product.
Matrox input cable
(DisplayPort to DisplayPort)
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4
Connect the monitors
Use your monitor cables to connect each
monitor directly to the connectors labeled
(
), ( ), and ( ) on your Matrox
product.
Monitor cable
(DisplayPort)
For more information, see the “Step-by-step connection setup” for your product.
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Installing your Matrox software
This section describes how to install Matrox software for Windows 8
,
Windows 7, Windows Vista,
Windows Server 2008 Windows XP, and Windows Server 2003
,
.
You may need administrator rights to install certain software. For more information, see Windows
documentation or contact your system administrator.
Before you begin
If Matrox software is already installed on your system, you need to uninstall the software currently
installed.
Windows 8/7/Vista/XP – To uninstall Matrox software:
Windows 8
–
1
Click Settings
Æ
Control Panel
Æ
Programs
Æ
Programs and Features
Uninstall
Æ
Uninstall a
Yes
program Matrox PowerDesk (or Matrox PowerDesk-SE
Æ
)
Æ
Æ
.
2
Restart your computer for the changes to take effect.
Windows 7/Vista
–
1
Click Start
Æ
Settings
*
Æ
Control Panel
Æ
Programs
*
Æ
Programs and Features
Æ
Matrox PowerDesk (or Matrox PowerDesk-SE
)
Æ
Uninstall
Æ
Yes. (* Depending on
your version and configuration of Windows, this part of the step may not be necessary.)
2
Restart your computer for the changes to take effect.
Windows XP
–
1
Click Start
Æ
Settings
*
Æ
Control Panel
Æ
Add/Remove Programs (double-click*)
Change/Remove Yes. (*
Æ
Matrox PowerDesk (or Matrox PowerDesk-SE
)
Æ
Æ
Depending on your version and configuration of Windows, this part of the step may not
be necessary.)
2
Restart your computer for the changes to take effect.
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Obtaining Matrox PowerDesk software
Matrox makes the latest display drivers available on the Matrox Technical Support Web site
Installing your Matrox PowerDesk software
Insert the Matrox CD-ROM in your CD-ROM drive, then follow the on-screen instructions.
Starting the Matrox quick setup utility
Note: The Matrox quick setup utility is available only on TripleHead2Go Digital Edition
and TripleHead2Go DP Edition products.
Matrox provides an easy way for you to set up and configure your Matrox product. The quick
setup utility starts automatically after you install your PowerDesk software.
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Matrox PowerDesk software
Matrox PowerDesk software helps you get the most out of your Matrox
product. Use Matrox PowerDesk software to change certain display settings or
access Matrox features.
Note: To avoid possible problems, unless otherwise specified, we recommend you use only
PowerDesk software to change your display settings.
Accessing PowerDesk
Windows 8/7/Vista/XP – To access Matrox PowerDesk:
Windows 8 –
Click the Start menu, then select Matrox PowerDesk.
Right-click your Windows desktop and select Launch Matrox PowerDesk
.
Windows 7/Vista/XP –
Click Start
Æ
All programs (or Programs
)
Æ
Matrox Graphics
Æ
Matrox PowerDesk.
Right-click your Windows desktop and select Launch Matrox PowerDesk
.
Accessing Matrox PowerDesk help
For information on Matrox PowerDesk software features and options, see the help file included with
your PowerDesk software.
While using Matrox PowerDesk software, you can access the help file in several ways:
From the main PowerDesk interface, click Help and Troubleshooting
Æ
PowerDesk help.
For information on a specific feature or control on a page, click the Help button ( ) on
that page.
To find all topics that contain specific words, use the Search tab in the navigation
window of the help file.
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Troubleshooting
What to do if you have a problem
If you experience problems with your Matrox product:
Make sure your Matrox product is properly installed, you’re using the correct
connectors, and all connectors are properly fastened. For more information, see the
“Connection setup” section for your product.
Review the documentation provided with your Matrox product, including the
information in this section, to see if your problem is already addressed.
After making any changes to your system (such as changing your graphics hardware or
display driver version), we recommend you check the compatibility of your system by
running the GXM System Compatibility Tool. For the latest compatibility information,
If your problem persists, contact Matrox. For more information, see “Customer support”, page 37.
Common problems and solutions
This section addresses common problems that could prevent you from using your computer or
graphics hardware.
Problem Computer doesn’t display information after Matrox product is
connected
1Cause Your Matrox product may not be properly connected.
1Solution Make sure your Matrox product is properly connected and that all connectors are properly
fastened. For more information, see the “Connection setup” section for your product.
2Solution Try reconnecting your monitors, power supply cable, or USB cable.
2Cause Your Matrox product may not support the selected display mode.
1Solution Make sure your Matrox product supports the selected display mode. For more information,
see “Product information”, page 42.
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Problem Matrox product isn’t automatically detected
1Cause Your Matrox product may not support the selected display mode or the graphics hardware in
your computer.
1Solution Make sure your Matrox product supports the selected display mode. For more information,
see “Product information”, page 42.
2Solution Make sure your Matrox product supports your graphics hardware.
Problem No power indicator light (black)
1Cause Your power supply cable or USB cable may
not be properly connected.
Power
indicator
light
(TripleHead2Go DP Edition shown)
1Solution Make sure your power supply cable or USB cable are properly connected.
2Cause TripleHead2Go Digital Edition only – Your USB cable may not be connected to a powered
USB port.
3Solution Make sure your USB cable is connected to a powered USB port. If the USB port you’re
currently using isn’t powered, try using a different USB port.
Problem Power indicator light is red
1Cause Your Matrox product may not support the selected display mode.
1Solution Make sure your Matrox product supports the selected display mode. For more information,
see “Product information”, page 42.
2Cause There may be unsupported graphics hardware in your computer.
1Solution Make sure your Matrox product supports your graphics hardware by running the GXM
System Compatibility Tool. For the latest compatibility information, see the Matrox Web site
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Problem After the startup screen, or after display settings are changed, the
screen image is garbled or unusable
(blank screen, rolling or overlapping screen images)
1Cause An unsupported display mode may have been selected.
1Solution If one of your displays is usable, use Matrox PowerDesk to change your display mode. For
more information, see Matrox PowerDesk help (see “Accessing PowerDesk”, page 34).
2Solution If all your displays are unusable, change your display resolution in Windows.
1
Restart your computer in VGA mode.
a
Windows 8 – Click Settings
Æ
Power, then select Restart to restart your computer.
Windows 7 – Click Start, point to the arrow (
), then select Restart to restart
your computer.
Windows Vista/XP – Click Start
Æ
Shut Down
*
Æ
Restart
Æ
OK* to restart your
computer. (* Depending on your version and configuration of Windows, this part of
the step may not be necessary.)
If your primary monitor is unusable, see your system manual for information on
how to restart your computer using a hardware control.
b
c
Before Windows starts, press [F8] for the Windows startup menu to appear. (If [F8]
doesn’t work, instead try pressing and holding [Ctrl] before Windows starts.)
Select “VGA mode” (or “Low resolution video”), then press [Enter].
Note: If your system stops responding while it’s in VGA mode, select “Safe mode”
instead.
2
Change your display resolution:
Windows 8/7
–
a
b
Right-click your Windows desktop background, then click Screen resolution.
Next to Resolution , select a stretched mode resolution (for example, 2048 × 768),
then click OK
.
Windows Vista
–
a
Right-click your Windows desktop background, then click Personalize
Æ
Display
Settings
.
b
Move the Resolution slider to a stretched mode resolution (for example,
2400 × 600), then click OK
.
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Windows XP
–
a
b
Right-click your Windows desktop background, then click Properties
Æ
Settings.
Move the Screen resolution slider to a stretched mode resolution (for example,
2400 × 600), then click OK
.
3
Restart your computer normally.
Problem Desktop isn’t stretched across monitors
(one of your displays is blank)
1Cause A stretched display mode may not be selected. If you’re not using a stretched display mode
(or if your display mode is too low), the display may use only a portion of your desktop.
1Solution Select a stretched display mode:
1
2
3
Access the Matrox PowerDesk main interface (see “Accessing PowerDesk”, page 28).
Click Multi-Display Setup
.
From the Resolution list, select a stretched display mode. (Depending on your product,
stretched display modes may be labeled “2 × 1” or “3 × 1”. )
For more information, see Matrox PowerDesk help.
2Cause Laptop users only – Your secondary display may not be enabled in Windows.
1Solution Make sure your display is enabled:
Windows 8/7
–
1
2
Right-click your Windows desktop background, then click Screen resolution
Select any disabled display, choose Extend these displays, then click Apply
.
.
Windows Vista
–
1
Right-click your Windows desktop background, then click Personalize
Æ
Display
Settings
.
2
Select any disabled display, enable the Extend the desktop onto this monitor check box,
then click Apply
.
Windows XP
–
1
2
Right-click your Windows desktop background, then click Properties
Æ
Settings.
Select any disabled display, enable the Extend my Windows desktop onto this monitor
check box, then click Apply
.
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2Solution If no secondary display is available in Windows, your secondary display may not be enabled
on your system. For more information on how to enable your secondary display, see your
system or graphics hardware documentation.
Problem Certain display resolutions are unavailable
1Cause TripleHead2Go Digital Edition only – While using the DVI input connector on your Matrox
product, the highest display resolutions are available only with graphics hardware that
supports dual-link DVI.
1Solution If your graphics hardware has an HD-15 connector, use this connector instead.
2Solution If your graphics hardware has only a DVI connector, use a DVI to HD-15 adapter to connect
your graphics hardware to the HD-15 input connector on your Matrox product. To purchase
a Matrox DVI to HD-15 adapter for your product, see the Matrox online store
Problem Display on flat panel monitor appears blurry or uses only a portion of
the screen
1Cause The image quality of your displays may need to be adjusted.
1Solution If your monitor has an auto-adjust control, try using it to adjust the image quality of your
displays. For more information, see your monitor manual.
2Cause You may be using a lower display resolution than what your flat panel monitor supports. If
your monitor supports display scaling, the image on your screen may appear blurry. If display
scaling isn’t supported, the display may use only a portion of your screen.
1Solution Select the highest display resolution available. This generally results in better image quality.
Problem Wrong color balance, blurry text, or screen image off-center
1Cause You may be using different types of monitors.
1Solution To get the most of your Matrox product, we recommend you use identical monitors while
using Matrox TripleHead2Go.
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2Cause Your monitor video controls may be improperly set.
1Solution Adjust your monitor controls (brightness, contrast, and so on). For more information, see
your monitor manual.
Note: While using Matrox TripleHead2Go, gamma correction for each monitor isn’t
supported.
3Cause Your monitors may not be properly connected.
1Solution Make sure all connectors are properly fastened.
4Cause The image quality of your displays may need to be adjusted.
1Solution If your monitor has an auto-adjust control, try using it to adjust the image quality of your
displays. For more information, see your monitor manual.
Problem Screen image defects appear
(tearing)
1Cause You may be using a higher display resolution than what your graphics hardware supports.
1Solution Select a lower display resolution. This generally results in better image quality.
2Solution If you’re using a 32-bit color palette, try using a 16-bit color palette instead.
Problem Program window or dialog box doesn’t appear on screen
1Cause Another window or dialog box may be covering the window or dialog box you want to see.
1Solution Move, close, or minimize any window or dialog box that may be covering the window or
dialog box you want to see.
2Cause If you’re using multi-display mode, the program window or dialog box may be in a display
or on a monitor that’s unusable. (For example, your monitor may not be properly connected
or configured.)
1Solution Make sure all the displays and monitors you want to use are usable. For more information,
see other troubleshooting items in this guide.
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3Cause The program window or dialog box may be somewhere off-screen.
1Solution If the program window you want to see is named on the Windows taskbar, right-click on it
and select Maximize. (If you click Restore, the program window goes back to its previous
position. To fix this problem, see the other solutions.)
2Solution Manually move the program window or dialog box:
1
2
Press [Alt]+[Space].
If you see a pop-up menu, click Move. If you don’t see a pop-up menu, press [M] (for
Move).
3
Press one of the arrow keys once and move your mouse pointer to where you want the
window or dialog box to appear, then click. The program window or dialog box should
appear where you clicked.
For more information, see Matrox PowerDesk help.
Problem 3D programs don’t work
1Cause While using display resolutions above 2048 × 1536, certain graphics hardware may not
properly support 3D acceleration.
1Solution For information on the capabilities of your graphics hardware, see its documentation.
Problem After game starts, monitor doesn’t display properly
1Cause You may not be using Matrox Surround Gaming Utility to run your game.
1Solution Tr y using Matrox Surround Gaming Utility to run your game. This utility configures your
game to run properly with your Matrox product.
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Product information
Specifications
TripleHead2Go Digital
Edition
TripleHead2Go DP
Edition
TripleHead2Go
Digital SE
Supports notebook and desktop computers Bezel Management Surround
Key features
Gaming Stretched modes Wide-screen resolutions
Supported
operating systems
Windows 8, Windows 7, Windows Vista, Windows Server 2008,
Windows XP, and Windows Server 2003
3840 × 1024† @ 60 Hz
3072 × 768 @ 60 Hz
2400 × 600 @ 60 Hz
1920 × 480 @ 60 Hz
4080 × 768 @ 60 Hz
3840 × 1024 @ 60 Hz
3072 × 768 @ 60 Hz
2400 × 600 @ 60 Hz
4080 × 768 @ 60 Hz
3840 × 1024 @ 60 Hz
3072 × 768 @ 60 Hz
2400 × 600 @ 60 Hz
Supported
resolutions*
Input connectors
1× DVI-DL or 1× HD-15
1× DisplayPort
3× DisplayPort
1× DisplayPort
3× DVI-D
Output connectors
3× DVI-I
Analog monitor
support
‡
—
—
9
Digital(DVI)monitor
support
‡
‡
9
9
9
DisplayPortmonitor
support
9
9
9
9
9
9
—
9
Multi-GXM support
Clone mode
support
—
9
HDCP compliant
Power supply
—
—
USB
USB and DisplayPort
USB and DisplayPort
4.4"
×
5.5"
×
1.1"
3.5"
×
3.54"
×
1.1"
5.25"
×
2.5"
×
1.1"
Dimensions
(11.3 cm × 14 cm × 2.8 cm)
(8.9 cm × 9 cm × 2.8 cm)
(13.34 cm × 6.35 cm × 2.8 cm)
*
Your Matrox product ships with four default display modes. For TripleHead2Go Digital Edition and TripleHead2Go DP Edition
products, additional display modes are available through Matrox PowerDesk software. For more information, see Matrox
PowerDesk help.
† Available only with graphics hardware that supports HD-15 or dual-link DVI connections.
‡ Requires adapter (sold separately). To purchase an adapter for your Matrox product, see the Matrox online store
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Environmental
5 to 45 ºC (41 to 113 ºF)
(near box ambient)
Temperature, operational
Temperature, non-operational
storage and transportation
-40 to 70 ºC (-40 to 158 ºF)
20 to 80% (non-condensing)
5% to 95% (non-condensing)
Humidity, operational (indoor)
Humidity, non-operational storage
and transportation
650hPa (3,580 meters / 11,745 feet)
to 1013hPa (0 meters / 0 feet)
Atmospheric pressure, operational
Atmospheric pressure,
non-operational and transportation
192hPa (12,000 meters / 39,370 feet)
to 1020hPa (-50 meters / -164 feet)
Notes
For the latest compatibility information, see the Matrox Web site
The display resolutions and refresh rates available depend on your monitor and software
monitor settings. For more information on the capabilities of your monitor, see your
monitor documentation.
TripleHead2Go Digital Edition only – While using the DVI input connector on your
Matrox product, the highest display resolutions are available only with graphics
hardware that supports dual-link DVI.
TripleHead2Go Digital Edition only – While using graphics hardware that supports only
single-link DVI output, the maximum display resolution is 2048 × 768 at 60 Hz in
DualHead mode and 2400 × 600 at 60 Hz in TripleHead mode.
Certain Intel® integrated chipsets aren’t supported with Matrox TripleHead2Go.
While using display resolutions above 2048 × 1536, certain graphics hardware may not
properly support 3D acceleration. For information on the capabilities of your graphics
hardware, see its documentation.
TripleHead2Go DP Edition only – In clone mode, your Matrox product supports a
maximum display resolution of 2560 × 1600 while using DisplayPort output and
1920 × 1200 while using DVI output.
TripleHead2Go Digital SE – In clone mode, your Matrox product supports a maximum
display resolution of 1920 × 1200.
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While using some graphics hardware and software, certain limitations may apply. For
information on the capabilities of your graphics hardware, see its documentation.
To get the most of your Matrox product, we recommend you use identical monitors (that
is, monitors that support the same settings such as display resolution and refresh rate).
For more information on the settings your monitor supports, see your monitor
documentation.
While using Matrox TripleHead2Go, using software-based On-Screen Display (OSD)
controls to adjust the image quality of your monitors isn’t supported.
While adjusting your image quality, your displays may become blank for a few seconds.
While an unsupported display mode is selected, your displays may be unusable.
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Customer support
Matrox Web
Our Web site has product literature, press releases, technical material, a sales office list, trade show
information, and other relevant material. Visit the Matrox Graphics Web site at
Technical support
Matrox values your business and offers professional support for your Matrox product.
If your product was purchased through a Matrox dealer, contact your dealer for product support. This
is the quickest and most effective method of technical assistance. Your dealer is familiar with your
complete system.
If your product was purchased through Matrox, contact your Matrox representative or visit our
Information we need
Please give a complete description of the problem, and include:
Matrox card serial number, model number, revision number, BIOS number, driver type
and version, and memory address at which the Matrox card is installed.
Computer brand and model name.
Monitor brand and model name.
Operating system, version, and service pack.
Brand and model of any other cards and devices installed on your system.
Program specific problems
If a problem appears with a specific program, please give us the following information:
Display settings (color palette, display resolution, and so on) applied when the problem
occurs.
If possible, take note of the file and segment address that caused the problem.
Detailed steps known to cause the bug, so we can reproduce it.
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Driver and software download
A more recent display driver may support more features and may offer increased capabilities (such as
higher display resolutions). Matrox makes the latest display drivers, software, and system utilities
View your warranty information
Matrox makes warranty information available on the Matrox site
Register your Matrox product
support, new product announcements, and information on special offers and upcoming events.
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Index
Help file
4,
34
C
CD-ROM, Matrox 33
Registration 46
Clone mode 42
Installation
Connection setup
Overview
7
,
14, 28
Digital Edition
Digital SE 21
7–13
25
–
Download 33 46
Installation 32
Quick setup 33
,
DisplayPort 22
,
25
M
DP Edition 14
–
20
16
Matrox power adapter kit
9
Connector
Matrox power adapter kit for
GXM 28
DisplayPort 14
22 25 42
DVI 24 27
HD-15 42
,
,
19, 21,
,
,
Monitor
,
,
42
Connection setup
14 20 21 25
Settings 41
Multi-GXM 28
7–13,
–
,
–
Customer support 45–46
,
42
D
Digital SE 21–25
P
DisplayPort to DVI adapter
6
Power adapter kit
6
Technical support 45
Power indicator 36
Power supply 42
Troubleshooting 35–41
E
PowerDesk 34
Accessing 34
,
26,
30,
36
Environmental
U
USB
6,
Specifications 43
Help
4
,
34
Cable
30 36
Powered port
23 26 30
8
,
11
,
15
,
18
,
23
,
26
,
H
,
Product
Hardware (sold separately)
6
8,
12,
15,
18,
Information 42
–
44
,
,
,
36
DVI to HD-15 adapter
6
Hardware supplied
Q
Mini DisplayPort to DisplayPort
cable
W
6
Quick setup utility 33
Warning 14
,
21
USB cable
5,
6
Warranty 46
Web, Matrox
HDCP 42
4,
45
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USA
FCC Compliance Statement
Remark for the Matrox hardware products supported by this guide This equipment has been tested
and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These
limits are designed to provide reasonable protection against harmful interference in a residential installation. This
equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference
will not occur in a particular installation. If this equipment causes harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference
by one or more of the following measures: • Reorient or relocate the receiving antenna • Increase the separation between
the equipment and receiver • Connect the equipment into an outlet on a circuit different from that to which the receiver
is connected • Consult the dealer or an experienced radio/TV technician for help.
WARNING Changes or modifications to this unit not expressly approved by the party responsible for the compliance
could void the user’s authority to operate this equipment. The use of shielded cables for connection of the monitor to
the card is required to meet FCC requirements.
Declaration of conformity of a Class B digital device according to the FCC rules
We, the Responsible Party Matrox, 625 State Route 3, Unit B, Plattsburg, NY 12901 • Telephone: (514) 822-6000
(extension 2026) • Attention: Conformity Group Matrox
Declaration The Matrox hardware products supported by this guide comply with Part 15 of the FCC Rules. Operation
is subject to the following two conditions: (1) these devices may not cause harmful interference, and (2) these devices
must accept any interference received, including interference that may cause undesired operation. Any question
regarding this declaration should be forwarded to the above coordinates.
CANADA
(English) Industry Canada Compliance Statement
Remark for the Matrox hardware products supported by this guide These digital devices do not exceed the Class
B limits for radio noise emission from digital devices set out in the Radio Interference Regulation of Industry Canada.
(Français) Conformité avec les exigences du ministère de l’Industrie Canada
Remarque sur les produits matériels Matrox couverts par ce guide Ces appareils numériques n’émettent aucun
bruit radioélectrique dépassant les limites applicables aux appareils numériques de Classe B prescrites dans le
Règlement sur le brouillage radioélectrique édicté par Industrie Canada.
JAPAN
VCCI Compliance Statement
Remark for the Matrox hardware products supported by this guide This is a Class B product based on
the standard of the Voluntary Control Council for Interference from Information Technology Equipment
(VCCI). If this is used near a radio or television receiver in a domestic environment, it may cause radio interference. Install
and use the equipment according to the instruction manual.
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KOREA
KCC 전자파 적합 등록 안내 (Class B)
이 기기는 가정용 (B 급 ) 으로 전자파적합등록을 한 기기로 주거 지역에서는 물론 모든 지역
에서 사용할 수 있습니다 .
EUROPE
(English) European user’s information – Declaration of Conformity
Remark for the Matrox hardware products supported by this guide These devices comply with EC
Directive 2004/108/EC for a Class B digital device. They have been tested and found to comply with
EN55022/CISPR22 and EN55024/CISPR24. In a domestic environment these products may cause radio interference in
which case the user may be required to take adequate measures. To meet EC requirements, shielded cables must be
used to connect the monitor and other peripherals to the card. These products have been tested in a typical class B
compliant host system. It is assumed that these products will also achieve compliance in any class B compliant system.
(Français) Informations aux utilisateurs Européens – Déclaration de conformité
Remarque sur les produits matériels Matrox couverts par ce guide Ces unités sont conformes à la directive
communautaire 2004/108/EC pour les unités numériques de classe B. Les tests effectués ont prouvé qu’elles sont
conformes aux normes EN55022/CISPR22 et EN55024/CISPR24. Le fonctionnement de ces produits dans un
environnement résidentiel peut causer des interférences radio, dans ce cas l’utilisateur peut être amené à prendre les
mesures appropriées. Pour respecter les impératifs communautaires, les câbles de connexion entre le moniteur ou
autres périphériques et la carte doivent être blindés. Ces produits ont été testés dans un système hôte typique
compatible classe B. On suppose qu’ils présenteront la même compatibilité dans tout système compatible classe B.
(Deutsch) Information für europäische Anwender – Konformitätserklärung
Anmerkung für die Matrox Hardware-Produktunterstützung durch dieses Handbuch Diese Geräte entsprechen
EC Direktive 2004/108/EC für ein digitales Gerät Klasse B. Sie wurden getestet und entsprechen demnach
EN55022/CISPR22 und EN55024/CISPR24. In einer Wohnumgebung können diese Produkte Funkinterferenzen
erzeugen, und der Benutzer kann genötigt sein, entsprechende Maßnahmen zu ergreifen. Um EG-Anforderungen zu
entsprechen, müssen zum Anschließen des Monitors und anderer Peripheriegeräte an die Karte abgeschirmte Kabel
verwendet werden. Diese Produkt wurden in einem typischen, der Klasse B entsprechenden, Host-System getestet. Es
wird davon ausgegangen, daß diese Produkte auch in jedem Klasse B entsprechenden System entsprechend
funktionieren.
(Italiano) Informazioni per gli utenti europei – Dichiarazione di conformità
Nota per i prodotti hardware Matrox supportati da questa guida Questi dispositivi sono conformi alla direttiva
CEE 2004/108/EC relativamente ai dispositivi digitali di Classe B. Sono stati provati e sono risultati conformi alle norme
EN55022/CISPR22 e EN55024/CISPR24. In un ambiente domestico, questi prodotti possono causare radiointerferenze,
nel qual caso all’utente potrebbe venire richiesto di prendere le misure adeguate. Per soddisfare i requisiti CEE, il monitor
e le altre periferiche vanno collegati alla scheda grafica con cavi schermati. Questi prodotti sono stati provati in un tipico
sistema host conforme alla classe B. Inoltre, si dà per scontato che questi prodotti acquisiranno la conformità in
qualsiasi sistema conforme alla classe B.
(Español) Información para usuarios europeos – Declaración de conformidad
Observación referente a los productos de hardware de Matrox apoyados por este manual Estos dispositivos
cumplen con la directiva de la CE 2004/108/EC para dispositivos digitales de Clase B. Dichos dispositivos han sido
sometidos a prueba y se ha comprobado que cumplen con las normas EN55022/CISPR22 y EN55024/CISPR24. En
entornos residenciales, estos productos pueden causar interferencias en las comunicaciones por radio; en tal caso el
usuario deberá adoptar las medidas adecuadas. Para satisfacer las disposiciones de la CE, deberán utilizarse cables
apantallados para conectar el monitor y demás periféricos a la tarjeta. Estos productos han sido sometidos a prueba en
un típico sistema anfitrión que responde a los requisitos de la clase B. Se supone que estos productos cumplirán
también con las normas en cualquier sistema que responda a los requisitos de la clase B.
ROVI CORPORATION
(English) This item incorporates copy protection technology that is protected by U.S. patent(s) and other intellectual
property rights of Rovi Corporation. Reverse engineering and disassembly are prohibited.
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(Français) Ce produit intègre une technologie de protection des droits d’auteur qui est protégée par un ou plusieurs
brevets américains et par d’autres droits de propriété intellectuelle de Rovi Corporation. L’ingénierie inverse et le
désassemblage sont interdits.
(Deutsch) Dieses Produkt enthält Kopierschutztechnologien, die durch US-Patent(e) und andere Rechte am geistigen
Eigentum der Rovi Corporation geschützt ist. Reverse Engineering und Demontage sind verboten.
(Italiano) Questo prodotto incorpora la tecnologia di protezione di copia protetta da uno o più brevetti USA e da altri
diritti di proprietà intellettuale di Rovi Corporation. È vietato decodificare o disassemblare il prodotto.
(Español) Este producto incorpora tecnología de protección de copia que está protegida por patente(s) de EE. UU. y
por otros derechos de propiedad intelectual de Rovi Corporation. La ingeniería inversa y el desmontaje están prohibidos.
EUROPE
(English) European user’s information – Directive on Waste Electrical and
Electronic Equipment (WEEE)
(Français) Informations aux utilisateurs Européens – Règlementation des
déchets d’équipements électriques et électroniques (DEEE)
Se référer au site Web de Matrox (www.matrox.com/environment/en/weee) pour l’information concernant le recyclage.
(Deutsch) Information für europäische Anwender – Europäische Regelungen zu Elektro-
und Elektronikaltgeräten (WEEE)
Bitte wenden Sie sich an der Matrox-Website (www.matrox.com/environment/en/weee) für Recycling-Informationen.
(Italiano) Informazioni per gli utenti europei – Direttiva sui rifiuti di apparecchiature
elettriche ed elettroniche (RAEE)
Si prega di riferirsi al sito Web Matrox (www.matrox.com/environment/en/weee) per le informazioni di riciclaggio.
FRANCE
Avertissement sur l’épilepsie
À lire avant toute utilisation d’un jeu vidéo par vous-même ou votre enfant Certaines personnes sont
susceptibles de faire des crises d’épilepsie ou d’avoir des pertes de conscience à la vue de certains types de lumières
clignotantes ou d’éléments fréquents dans notre environnement quotidien. Ces personnes s’exposent à des crises
lorsqu’elles regardent certaines images télévisées ou qu’elles jouent à certains jeux vidéo. Ces phénomènes peuvent
apparaître alors même que le sujet n’a pas d’antécédent médical ou n’a jamais été confronté à une crise d’épilepsie.
Si vous-même ou un membre de votre famille avez déjà présenté des symptômes liés à l’épilepsie (crise ou perte de
conscience) en présence de stimulations lumineuses, veuillez consulter votre médecin avant toute utilisation.
Nous conseillons aux parents d’être attentifs à leurs enfants lorsqu’ils jouent avec des jeux vidéo. Si vous-même ou votre
enfant présentez un des symptômes suivants: vertige, trouble de la vision, contraction des yeux ou des muscles, perte
de conscience, trouble de l’orientation, mouvement involontaire ou convulsion, veuillez immédiatement cesser de jouer
et consultez un médecin.
Précautions à prendre dans tous les cas pour l’utilisation d’un jeu vidéo Ne vous tenez pas trop près de l’écran.
• Jouez à bonne distance de l’écran de TV et aussi loin que le permet le cordon de raccordement. • Utilisez de
préférence les jeux de vidéo sur un écran de petite taille. • Évitez de jouer si vous êtes fatigué ou si vous manquez de
sommeil. • Assurez-vous que vous jouez dans une pièce bien éclairée. • En cours d’utilisation, faites des pauses de dix
à quinze minutes toutes les heures.
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Copyright © 2012 Matrox Graphics Inc. • (English) All rights reserved. • (Français) Tous droits réservés. • (Deutsch) Alle
Rechte vorbehalten. • (Italiano) Tutti i diritti riservati. • (Español) Reservados todos los derechos.
Trademarks • Marques déposées • Warenzeichen • Marchi registrati •
Marcas registradas
Matrox Electronic Systems Ltd. /
Matrox Graphics Inc.................................... Matrox®, DualHead®, ASM™, ATC™, AuroraVX3mp™, AuroraVX™, Avio™,
DFC™, DLC™, DualHead2Go™, Epica™, Equinox™, Extio™, G400™,
G450™, G550™, GXM™, ICP™, Marvel™, MED2mp™, MED2mp-DVI™,
MED3mp-DVI™, MED4mp™, MED5mp-DVI™, MED5mp™, Millennium™,
MMS™, Multi-Monitor Series™, MultiDesk™, Mura™, MuraControl™, Mura
MPX™, Mystique™, P650™, P650™ Low-profile, P690™, P750™,
Parhelia™, Parhelia™ APVe, Parhelia-512™, Parhelia-LX™, Parhelia
HR256™, PJ4OLP™, QID™, Quad Information Display™, RAD™, Quick
Connect™, MaxVIEW™, MGA™, MGA-G100™, MGA-G200™, Onyx™,
PixelTOUCH™, PrecisionCAD™, Precision SGT™, QuickDesk™,
RAD2mp™, RAD3mp™, RAD9mp™, RADQ2mp™, Rainbow Runner®,
TheatreVUE™, TripleHead™, TripleHead2Go™, VDA™, Veos™, Xenia™
Adobe Systems Inc. ................................... Acrobat®, Reader®
Apple Computer, Inc. ................................. App Store®, Apple®, iPad®, Mac®, Mac OS®
Belden Inc. .................................................Belden®
Cisco Systems Inc. .....................................iOS®
Dolby Laboratories, Inc............................... Dolby®, Dolby Digital®
Intel Corporation ......................................... Intel®, Pentium®, Thunderbolt™
Linus Torvalds .............................................Linux®
Microsoft Corporation ................................. Aero®, Direct3D®, DirectDraw®, DirectShow™, DirectX™, Microsoft®,
MS-DOS®, PowerPoint®, Windows®, Windows NT®, Windows Server®,
Windows Vista®
PCI-SIG .......................................................PCI™, PCI-X®, PCIe®, PCI Express®
Radio Corporation of America.....................RCA®
Rovi Corporation ......................................... Macrovision®
Silicon Graphics, Inc. ..................................OpenGL®
Silicon Image, Inc........................................PanelLink™, TMDS®
U.S. Environmental Protection Agency....... ENERGY STAR®
Video Electronics Standards Association ...DisplayPort™
• (English) Registered trademarks are registered in the United States, Canada, and/or other countries. All other nationally
and internationally recognized trademarks and tradenames are hereby acknowledged. • (Français) Les marques
déposées sont déposées aux États-Unis, au Canada et/ou dans d’autres pays. Toutes les autres marques et tous les
autres noms déposés reconnus nationalement ou internationalement sont également reconnus par les présentes. •
(Deutsch) Die eingetragenen Warenzeichen sind in den USA, Kanada und/oder anderen Ländern registriert. Alle
sonstigen national und international bekannten Warenzeichen und Produktnamen werden hiermit anerkannt. • (Italiano)
I marchi registrati sono registrati negli Stati Uniti, in Canada e/o in altri paesi. Tutti gli altri marchi registrati e nomi
commerciali riconosciuti a livello nazionale e internazionale sono ugualmente riconosciuti qui. • (Español) Las marcas
registradas están registradas en los EE.UU., Canadá u otros países. Por medio del presente se reconocen todas las
demás marcas y nombres comerciales reconocidos a nivel nacional e internacional.
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(English) Disclaimer
THE INFORMATION IN THIS GUIDE IS SUBJECT TO CHANGE AT ANY TIME AND WITHOUT NOTICE.
Matrox Graphics Inc. reserves the right to make changes in specifications at any time and without notice. The
information provided by this document is believed to be accurate and reliable at the time it is written. However, no
responsibility is assumed by Matrox Graphics Inc. for its use, for its reproduction and/or distribution, in whole or in part;
nor for any infringements of patents or other rights of third parties resulting from its use.
(Français) Responsabilité
LES INFORMATIONS CONTENUES DANS CE MANUEL PEUVENT ÊTRE MODIFIÉES EN TOUT TEMPS ET CE SANS
PRÉAVIS.
Les Graphiques Matrox Inc. se réserve le droit de modifier les spécifications en tout temps et ce sans préavis
quelconque. Les informations contenues dans ce manuel sont reconnues comme étant précises et fiables à la date de
rédaction. Cependant, Matrox Graphics Inc. n’assume aucune responsabilité concernant leur utilisation, leur
reproduction et/ou distribution, en tout ou en partie, ni leur contrefaçon de brevets ou de tout autre droit appartenant à
des tiers résultant de leur utilisation. Aucune licence n’est accordée sur aucun brevet ou droit d’exploiter un brevet de
Matrox Graphics Inc.
(Deutsch) Haftungsablehnungserklärung
DIE IN DIESEM HANDBUCH ENTHALTENEN ANGABEN UND DATEN KÖNNEN OHNE VORHERIGE ANKÜNDIGUNG
GEÄNDERT WERDEN.
Die Matrox Graphics Inc. behält sich das Recht vor, jederzeit und ohne Ankündigung technische Daten zu ändern. Zum
Zeitpunkt der Erstellung dieses Handbuchs sind die Inhalte korrekt und verlässlich. Weiterhin übernimmt Matrox
Graphics Inc. keinerlei Verantwortung für die Benutzung dieses Handbuchs, die Vervielfältigung und/oder Verteilung im
Ganzen oder zum Teil; weder für Verstöße gegen Patentrechte noch für andere Rechte Dritter, die aus seinem Gebrauch
resultieren mögen. Es werden keinerlei Lizenzrechte gewährt für sämtliche Patente oder Patentrechte der Matrox
Graphics Inc.
(Italiano) Discrezionalità
LE INFORMAZIONI CONTENUTE NEL PRESENTE DOCUMENTO SONO SOGGETTE A MODIFICHE IN QUALUNQUE
MOMENTO E SENZA PREAVVISO.
Matrox Graphics Inc. si riserva il diritto di apportare variazioni di qualunque tipo alle specifiche tecniche in qualunque
momento e senza alcun preavviso. Le informazioni contenute in questa documentazione sono ritenute corrette e
attendibili al momento della pubblicazione. In ogni caso, non è imputabile a Matrox Graphics Inc. nessuna responsabilità
per il loro utilizzo, per la loro distribuzione e/o riproduzione completa o in parte, come nessuna violazione a brevetti o
diritti di altri produttori derivante dal loro utilizzo.
(Español) Renuncia
LA INFORMACION QUE CONTIENE EL PRESENTE MANUAL ESTA SUJETA A CAMBIOS SIN PREVIO AVISO EN
CUALQUIER MOMENTO.
Matrox Graphics Inc. se reserva el derecho de realizar modificaciones en cualquier momento y sin previo aviso. La
información facilitada en este documento se considera que es exacta y fiable hasta la fecha de publicación. Sin
embargo, Matrox Graphics Inc. no asume ninguna responsabilidad por su uso, por su reproducción y/o distribución
parcial o total; ni por cualquier infracción de patentes u otros derechos de terceras partes derivados de su uso. No se
concede ninguna licencia bajo cualesquiera patentes o derechos de patentes de Matrox Graphics Inc.
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Matrox Graphics Inc.
1055 Saint Regis Boulevard
Web site: www.matrox.com/graphics
Dorval, Quebec, Canada H9P 2T4
Technical support:
North America: 1-800-361-1408
International: (514) 822-6000
Email: [email protected]
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