Lenovo Laptop 10AC0011US User Manual
ThinkCentre M93z  
User Guide  
Machine Types: 10AC, 10AD, 10AE and 10AF  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Contents  
Important safety information . . . . . . v  
Setting the volume from the desktop .  
Setting the volume from Control Panel  
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Service and upgrades .  
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Static electricity prevention.  
Using CDs and DVDs .  
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Power cords and power adapters .  
Extension cords and related devices .  
Handling and storing CD and DVD media  
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Playing a CD or DVD  
Recording a CD or DVD .  
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Plugs and outlets.  
External devices .  
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vii  
vii  
vii  
viii  
viii  
ix  
Using the single-touch and multi-touch feature .  
Heat and product ventilation .  
Operating environment  
Laser compliance statement .  
Chapter 3. You and your computer . . 31  
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Accessibility and comfort  
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Arranging your workspace .  
Power supply statement .  
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Comfort  
Glare and lighting.  
Air circulation  
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Cleaning and maintenance .  
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ix  
Tip-over hazard prevention notice .  
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Chapter 1. Product overview . . . . . . 1  
Electrical outlets and cable lengths .  
Registering your computer . .  
Features .  
Specifications .  
Lenovo programs  
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Moving your computer to another country or  
region .  
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33  
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Voltage-selection switch .  
Replacement power cords .  
Accessing Lenovo programs on the Windows  
7 operating system .  
Accessing Lenovo programs on the Windows  
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8 or Windows 8.1 operating system  
An introduction to Lenovo programs  
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Chapter 4. Security . . . . . . . . . . 35  
Security features .  
Attaching a Kensington-style cable lock.  
Using passwords.  
BIOS passwords .  
Windows passwords  
Configuring the fingerprint reader .  
Using and understanding firewalls .  
Protecting data against viruses .  
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Locations.  
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Locating connectors, controls, and indicators  
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on the front of your computer .  
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10  
Locating connectors on the rear of your  
computer .  
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Locating components .  
Locating parts on the system board  
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Adjusting the frame stand  
Adjusting the monitor stand.  
Machine type and model label.  
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Chapter 5. Installing or replacing  
hardware . . . . . . . . . . . . . . . 39  
Handling static-sensitive devices  
Installing or replacing hardware .  
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Chapter 2. Using your computer . . . 21  
Frequently asked questions  
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21  
Installing external options  
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Navigating among screens on the Windows 8 and  
Installing the monitor stand .  
Removing the computer cover.  
Windows 8.1 operating systems .  
Navigating on Windows 8  
Navigating on Windows 8.1 .  
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Removing and reinstalling the frame foot  
Removing and reinstalling the rear I/O  
Accessing Control Panel on the Windows 8 or  
assembly .  
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Windows 8.1 operating system .  
Using the keyboard . .  
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Installing or replacing a memory module.  
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Replacing the hard disk drive .  
Replacing the optical drive .  
Replacing the converter board.  
Replacing the heat sink  
Replacing the microprocessor .  
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Using Windows shortcut keys .  
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Using a fingerprint reader  
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Using the wheel mouse .  
Adjusting audio .  
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About your computer audio .  
© Copyright Lenovo 2013, 2014  
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Replacing the internal speakers .  
Replacing the thermal sensor .  
Replacing the integrated camera .  
Replacing the Wi-Fi card . .  
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Selecting or changing the startup device  
sequence .  
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Enabling ErP compliance mode .  
ICE performance mode .  
ICE thermal alert . .  
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Replacing the ambient light sensor .  
Exiting the Setup Utility program  
Replacing the card reader  
Replacing the ExpressCard .  
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Chapter 8. Updating system  
programs . . . . . . . . . . . . . . . 87  
Replacing the heat sink and fan assembly for  
GPU .  
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Using system programs .  
Updating (flashing) the BIOS from a disc  
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Replacing the rear PS/2 connectors and serial  
port assembly .  
Replacing the mouse .  
Replacing the keyboard .  
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Updating (flashing) the BIOS from your operating  
system.  
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Recovering from a POST/BIOS update failure  
Completing the parts replacement .  
Chapter 9. Preventing problems . . . 89  
Chapter 6. Recovery information . . . 73  
Keeping your computer current .  
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89  
Recovery information for the Windows 7 operating  
Getting the latest device drivers for your  
system.  
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Creating and using recovery media .  
Performing backup and recovery operations .  
Using the Rescue and Recovery workspace .  
Updating your operating system .  
Using System Update .  
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Cleaning and maintenance .  
Creating and using a rescue medium .  
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Basics .  
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Reinstalling preinstalled applications and  
Cleaning your computer .  
device drivers .  
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Good maintenance practices .  
Moving your computer .  
Reinstalling software programs  
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Reinstalling device drivers  
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Solving recovery problems .  
Chapter 10. Troubleshooting and  
diagnostics . . . . . . . . . . . . . . 95  
Recovery information for the Windows 8 or  
Windows 8.1 operating system .  
Refreshing your computer  
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Basic troubleshooting .  
Troubleshooting procedure .  
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Resetting your computer to the factory default  
settings.  
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Troubleshooting .  
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Using the advanced startup options  
Audio problems  
CD problems  
DVD problems .  
Recovering your operating system if Windows  
8 or Windows 8.1 fails to start .  
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101  
Intermittent problems .  
Chapter 7. Using the Setup Utility  
program . . . . . . . . . . . . . . . . 81  
Keyboard, mouse, or pointing device  
problems .  
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Starting the Setup Utility program .  
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Monitor problems.  
Viewing and changing settings  
Using passwords.  
Password considerations.  
Power-On Password  
Administrator Password .  
Hard Disk Password.  
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Networking problems .  
Option problems .  
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Performance and lockup problems .  
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Printer problems .  
Serial connector problems .  
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Software problems .  
USB problems .  
Lenovo Solution Center .  
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Setting, changing, and deleting a password  
Erasing lost or forgotten passwords (clearing  
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CMOS) .  
Enabling or disabling a device  
Selecting a startup device .  
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83  
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84  
84  
Chapter 11. Getting information, help,  
and service . . . . . . . . . . . . . 113  
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Selecting a temporary startup device .  
Information resources .  
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113  
113  
Lenovo ThinkVantage Tools .  
ii ThinkCentre M93z User Guide  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Lenovo Welcome .  
Help and Support.  
Safety and Warranty.  
Lenovo Web site .  
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114  
Appendix C. WEEE and recycling  
information . . . . . . . . . . . . . 123  
Important WEEE information .  
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124  
Recycling information for Japan .  
Recycling information for Brazil .  
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Lenovo Support Web site.  
Help and service . .  
Battery recycling information for Taiwan.  
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Battery recycling information for the European  
Union .  
Using the documentation and diagnostic  
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program  
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115  
Calling for service.  
Appendix D. Restriction of Hazardous  
Substances Directive (RoHS) . . . . 127  
Using other services  
Purchasing additional services  
European Union RoHS  
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128  
128  
China RoHS.  
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Appendix A. Notices. . . . . . . . . 117  
Turkish RoHS .  
Ukraine RoHS .  
Trademarks .  
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118  
Appendix B. Regulatory  
information . . . . . . . . . . . . . 119  
India RoHS .  
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Appendix E. China Energy Label . . 129  
Export classification notice .  
Electronic emissions notices .  
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119  
119  
Appendix F. ENERGY STAR model  
information . . . . . . . . . . . . . 131  
Federal Communications Commission  
Declaration of Conformity  
Eurasian compliance mark .  
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119  
121  
121  
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Index. . . . . . . . . . . . . . . . . 133  
Additional regulatory information  
© Copyright Lenovo 2013, 2014  
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iv ThinkCentre M93z User Guide  
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Important safety information  
CAUTION:  
Before using this manual, be sure to read and understand all the related safety information for this  
product. Refer to the information in this section and the safety information in the Safety, Warranty, and  
Setup Guide that you received with this product. Reading and understanding this safety information  
reduces the risk of personal injury and damage to your product.  
If you no longer have a copy of the Safety, Warranty, and Setup Guide, you can obtain a Portable Document  
Format (PDF) version from the Lenovo® Support Web site at http://www.lenovo.com/support. The Lenovo  
Support Web site also provides the Safety, Warranty, and Setup Guide and this User Guide in additional  
languages.  
Service and upgrades  
Do not attempt to service a product yourself unless instructed to do so by the Customer Support Center or  
your documentation. Only use a Service Provider who is approved to repair your particular product.  
Note: Some computer parts can be upgraded or replaced by the customer. Upgrades typically are  
referred to as options. Replacement parts approved for customer installation are referred to as Customer  
Replaceable Units, or CRUs. Lenovo provides documentation with instructions when it is appropriate for  
customers to install options or replace CRUs. You must closely follow all instructions when installing or  
replacing parts. The Off state of a power indicator does not necessarily mean that voltage levels inside a  
product are zero. Before you remove the covers from a product equipped with a power cord, always make  
sure that the power is turned off and that the product is unplugged from any power source. For more  
information on CRUs, refer to Chapter 5 “Installing or replacing hardware” on page 39. If you have any  
questions or concerns, contact the Customer Support Center.  
Although there are no moving parts in your computer after the power cord has been disconnected, the  
following warnings are required for your safety.  
CAUTION:  
Hazardous moving parts. Keep fingers and other body parts away.  
CAUTION:  
Before replacing any CRUs, turn off the computer and wait three to five minutes to let the computer  
cool before opening the cover.  
Static electricity prevention  
Static electricity, although harmless to you, can seriously damage computer components and options.  
Improper handling of static-sensitive parts can cause damage to the part. When you unpack an option  
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or CRU, do not open the static-protective package containing the part until the instructions direct you  
to install it.  
When you handle options or CRUs, or perform any work inside the computer, take the following precautions  
to avoid static-electricity damage:  
• Limit your movement. Movement can cause static electricity to build up around you.  
• Always handle components carefully. Handle adapters, memory modules, and other circuit boards by the  
edges. Never touch exposed circuitry.  
• Prevent others from touching components.  
• When you install a static-sensitive option or CRU, touch the static-protective package containing the  
part to a metal expansion-slot cover or other unpainted metal surface on the computer for at least two  
seconds. This reduces static electricity in the package and your body.  
• When possible, remove the static-sensitive part from the static-protective packaging and install the part  
without setting it down. When this is not possible, place the static-protective packaging on a smooth,  
level surface and place the part on it.  
• Do not place the part on the computer cover or other metal surface.  
Power cords and power adapters  
Use only the power cords and power adapters supplied by the product manufacturer.  
The power cords shall be safety approved. For Germany, it shall be H05VV-F, 3G, 0.75 mm2, or better. For  
other countries, the suitable types shall be used accordingly.  
Never wrap a power cord around a power adapter or other object. Doing so can stress the cord in ways that  
can cause the cord to fray, crack, or crimp. This can present a safety hazard.  
Always route power cords so that they will not be walked on, tripped over, or pinched by objects.  
Protect power cord and power adapters from liquids. For instance, do not leave your power cord or power  
adapter near sinks, tubs, toilets, or on floors that are cleaned with liquid cleansers. Liquids can cause a  
short circuit, particularly if the power cord or power adapter has been stressed by misuse. Liquids also can  
cause gradual corrosion of power cord terminals and/or the connector terminals on a power adapter,  
which can eventually result in overheating.  
Ensure that all power cord connectors are securely and completely plugged into receptacles.  
Do not use any power adapter that shows corrosion at the ac input pins or shows signs of overheating (such  
as deformed plastic) at the ac input or anywhere on the power adapter.  
Do not use any power cords where the electrical contacts on either end show signs of corrosion or  
overheating or where the power cord appears to have been damaged in any way.  
Extension cords and related devices  
Ensure that extension cords, surge protectors, uninterruptible power supplies, and power strips that you use  
are rated to handle the electrical requirements of the product. Never overload these devices. If power strips  
are used, the load should not exceed the power strip input rating. Consult an electrician for more information  
if you have questions about power loads, power requirements, and input ratings.  
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Plugs and outlets  
If a receptacle (power outlet) that you intend to use with your computer equipment appears to be damaged  
or corroded, do not use the outlet until it is replaced by a qualified electrician.  
Do not bend or modify the plug. If the plug is damaged, contact the manufacturer to obtain a replacement.  
Do not share an electrical outlet with other home or commercial appliances that draw large amounts of  
electricity; otherwise, unstable voltage might damage your computer, data, or attached devices.  
Some products are equipped with a three-pronged plug. This plug fits only into a grounded electrical outlet.  
This is a safety feature. Do not defeat this safety feature by trying to insert it into a non-grounded outlet. If  
you cannot insert the plug into the outlet, contact an electrician for an approved outlet adapter or to replace  
the outlet with one that enables this safety feature. Never overload an electrical outlet. The overall system  
load should not exceed 80 percent of the branch circuit rating. Consult an electrician for more information  
if you have questions about power loads and branch circuit ratings.  
Be sure that the power outlet you are using is properly wired, easily accessible, and located close to the  
equipment. Do not fully extend power cords in a way that will stress the cords.  
Be sure that the power outlet provides the correct voltage and current for the product you are installing.  
Carefully connect and disconnect the equipment from the electrical outlet.  
External devices  
Do not connect or disconnect any external device cables other than Universal Serial Bus (USB) and 1394  
cables while the computer power is on; otherwise, you might damage your computer. To avoid possible  
damage to attached devices, wait at least five seconds after the computer is shut down to disconnect  
external devices.  
Heat and product ventilation  
Computers, power adapters, and many accessories can generate heat when turned on and when batteries  
are charging. Always follow these basic precautions:  
• Do not leave your computer, power adapter, or accessories in contact with your lap or any part of your  
body for an extended period when the products are functioning or when the battery is charging. Your  
computer, power adapter, and many accessories produce some heat during normal operation. Extended  
contact with the body could cause discomfort or, potentially, a skin burn.  
• Do not charge the battery or operate your computer, power adapter, or accessories near flammable  
materials or in explosive environments.  
• Ventilation slots, fans, and heat sinks are provided with the product for safety, comfort, and reliable  
operation. These features might inadvertently become blocked by placing the product on a bed, sofa,  
carpet, or other flexible surface. Never block, cover, or disable these features.  
Inspect your desktop computer for dust accumulation at least once every three months. Before inspecting  
your computer, turn off the power and unplug the computer's power cord from the electrical outlet; then  
remove any dust from vents and perforations in the bezel. If you notice external dust accumulation, then  
examine and remove dust from the inside of the computer including heat sink inlet fins, power supply vents,  
and fans. Always turn off and unplug the computer before opening the cover. If possible, avoid operating  
your computer within two feet of high-traffic areas. If you must operate your computer in or near a high-traffic  
area, inspect and, if necessary, clean your computer more frequently.  
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For your safety and to maintain optimum computer performance, always follow these basic precautions  
with your desktop computer:  
• Keep the cover closed whenever the computer is plugged in.  
• Regularly inspect the outside of the computer for dust accumulation.  
• Remove dust from vents and any perforations in the bezel. More frequent cleanings might be required for  
computers in dusty or high-traffic areas.  
• Do not restrict or block any ventilation openings.  
• Do not store or operate your computer inside furniture, as this might increase the risk of overheating.  
• Airflow temperatures into the computer should not exceed 35°C (95°F).  
• Do not install air filtration devices. They may interfere with proper cooling.  
Operating environment  
The optimal environment in which to use your computer is 10°C-35°C (50°F-95°F) with humidity ranging  
between 35% and 80%. If your computer is stored or transported in temperatures less than 10°C (50°F),  
allow the cold computer to rise slowly to an optimal operating temperature of 10°C-35°C (50°F-95°F) before  
use. This process could take two hours in extreme conditions. Failure to allow your computer to rise to an  
optimal operating temperature before use could result in irreparable damage to your computer.  
If possible, place your computer in a well-ventilated and dry area without direct exposure to sunshine.  
Keep electrical appliances such as an electric fan, radio, high-powered speakers, air conditioner, and  
microwave oven away from your computer because the strong magnetic fields generated by these  
appliances can damage the monitor and data on the hard disk drive.  
Do not place any beverages on top of or beside the computer or other attached devices. If liquid is spilled on  
or in the computer or an attached device, a short circuit or other damage might occur.  
Do not eat or smoke over your keyboard. Particles that fall into your keyboard can cause damage.  
Laser compliance statement  
CAUTION:  
When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or transmitters) are  
installed, note the following:  
• Do not remove the covers. Removing the covers of the laser product could result in exposure to  
hazardous laser radiation. There are no serviceable parts inside the device.  
• Use of controls or adjustments or performance of procedures other than those specified herein  
might result in hazardous radiation exposure.  
DANGER  
Some laser products contain an embedded Class 3A or Class 3B laser diode. Note the following:  
Laser radiation when open. Do not stare into the beam, do not view directly with optical  
instruments, and avoid direct exposure to the beam.  
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Power supply statement  
Never remove the cover on a power supply or any part that has the following label attached.  
Hazardous voltage, current, and energy levels are present inside any component that has this label attached.  
There are no serviceable parts inside these components. If you suspect a problem with one of these parts,  
contact a service technician.  
Cleaning and maintenance  
Keep your computer and workspace clean. Shut down the computer and then disconnect the power  
cord before cleaning the computer. Do not spray any liquid detergent directly on the computer or use  
any detergent containing flammable material to clean the computer. Spray the detergent on a soft cloth  
and then wipe the computer surfaces.  
Tip-over hazard prevention notice  
• Place the computer on a sturdy and low base, or anchor the furniture and position the computer as  
far back on the furniture as possible.  
• Keep remote controls, toys, and other items that might attract children off the computer.  
• Keep the computer, cables, and cords out of the reach of children.  
• Supervise children in rooms where these safety tips have not been followed.  
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Chapter 1. Product overview  
This chapter provides information about the computer features, specifications, software programs provided  
by Lenovo, and locations of connectors, components, parts on the system board, and internal drives.  
Features  
This section introduces the computer features. The information covers a variety of models.  
To view the information about your specific model, do one of the following:  
• Go into the Setup Utility program by following the instructions in Chapter 7 “Using the Setup Utility  
program” on page 81. Then, select Main ➙ System Summary to view the information.  
• On the Microsoft® Windows® 7 operation system, click Start, right-click Computer, and select Properties  
to view the information.  
• On the Microsoft Windows 8 or Windows 8.1 operating system, go to the desktop and move your pointer  
to the top-right or bottom-right corner of the screen to display the charms. Then click Settings ➙ PC  
info to view the information.  
Microprocessor  
Your computer comes with one of the following microprocessors (internal cache size varies by model type):  
• Intel® Celeron® microprocessor  
• Intel Core™ i3 microprocessor  
• Intel Core i5 microprocessor  
• Intel Core i7 microprocessor  
• Intel Pentium® microprocessor  
Memory  
Your computer supports up to two double data rate 3 small outline dual inline memory modules (DDR3  
SODIMMs).  
Internal drives  
• Optical drive: slim DVD-ROM , slim Rambo, or Blu-ray (optional)  
• Hybrid hard disk drive  
• Serial Advanced Technology Attachment (SATA) hard disk drive  
Note: Your computer only supports SATA 3.0 devices. For more information, see “Locating parts on the  
system board” on page 16.  
Display  
• 23-inch antiglare LCD panel  
Video subsystem  
• Integrated graphics for a Video Graphics Array (VGA)-in connector and a DisplayPort-out connector  
• Graphics processing unit (GPU), available in some models  
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Audio subsystem  
• Integrated high-definition (HD) audio  
• Microphone connector and headphone connector on the left  
• Internal stereo speakers with sound enhancement technology  
Connectivity  
• 100/1000 Mbps integrated Ethernet controller  
System management features  
• Ability to store power-on self-test (POST) hardware test results  
• Desktop Management Interface (DMI)  
Desktop Management Interface provides a common path for users to access information about all  
aspects of a computer, including processor type, installation date, attached printers and other peripherals,  
power sources, and maintenance history.  
• ErP compliance mode  
The energy-related products directive (ErP) compliance mode reduces the consumption of electricity  
when your computer is in standby or off mode. For more information, see “Enabling ErP compliance  
mode” on page 84.  
• Intel Active Management Technology (AMT) (available on some models)  
Intel Active Management Technology is hardware and firmware technology that builds certain functionality  
into computers in order to make them easier and less expensive for businesses to monitor, maintain,  
update, upgrade, and repair.  
• Intelligent Cooling Engine (ICE)  
The Intelligent Cooling Engine is a system thermal management solution that enables your computer  
to run with better thermal and acoustic performance. The ICE function also monitors the thermal  
performance of your computer to identify thermal problems. For more information, see “ICE performance  
mode” on page 85 and “ICE thermal alert” on page 85.  
• Preboot Execution Environment (PXE)  
The Preboot Execution Environment is an environment to start computers using a network interface  
independent of data storage devices (such as the hard disk drive) or installed operating systems.  
• System Management (SM) Basic Input/Output System (BIOS) and SM software  
The SM BIOS specification defines data structures and access methods in a BIOS that allows a user or  
application to store and retrieve information specific about the computer in question.  
• Wake on LAN  
Wake on LAN is an Ethernet computer networking standard that allows a computer to be turned on  
or woken up by a network message. The message is usually sent by a program running on another  
computer on the same local area network.  
• Wake on Ring  
Wake on Ring, sometimes referred to as Wake on Modem, is a specification that allows supported  
computers and devices to resume from sleep or hibernation mode.  
• Windows Management Instrumentation (WMI)  
Windows Management Instrumentation is a set of extensions to the Windows Driver Model. It provides an  
operating system interface through which instrumented components provide information and notification.  
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Input/Output (I/O) features  
• 9-pin serial connector (optional)  
• Six Universal Serial Bus (USB) 3.0 connectors  
• One Ethernet connector  
• One DisplayPort-out connector  
• One VGA-in connector  
• One Personal System/2 (PS/2) keyboard connector (optional)  
• One PS/2 mouse connector (optional)  
• Two audio connectors on the left panel (microphone connector and headset connector)  
For more information, see “Locating connectors, controls, and indicators on the front of your computer” on  
page 10 and “Locating connectors on the rear of your computer” on page 13.  
Expansion  
• One hard disk drive bay  
• One optical drive bay  
• One half height mini PCI Express x1 card slot  
• One full height mini PCI Express x1 card slot ( also can support Mini Serial Advanced Technology  
Attachment (mSATA) solid-state drive )  
Power supply  
Your computer comes with one of the following power supplies:  
• 150- watt automatic voltage-sensing power supply for integrated graphic model  
• 180- watt automatic voltage-sensing power supply for discrete graphic model  
Security features  
• Ability to enable or disable a device  
• Ability to enable or disable USB connectors individually  
• Computrace Agent software embedded in firmware  
• Cover presence switch (also called intrusion switch)  
• Keyboard with fingerprint reader (shipped with some models)  
• Power-on password (POP), administrator password, and hard disk drive password to deter unauthorized  
use of your computer  
• Startup sequence control  
• Startup without keyboard or mouse  
• Support for a Kensington-style cable lock  
• Trusted Platform Module (TPM)  
For more information, see Chapter 4 “Security” on page 35.  
Preinstalled software programs  
Your computer is preinstalled with software programs to help you work more easily and securely. For more  
information, see “Lenovo programs” on page 6.  
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Preinstalled operating system  
Your computer is preinstalled with one of the following operating systems:  
• Microsoft Windows 7 operating system  
• Microsoft Windows 8 operating system  
• Microsoft Windows 8.1 operating system  
Operating system(s), certified or tested for compatibility1 (varies by model type)  
• Linux®  
1. The operating system(s) listed here are being certified or tested for compatibility at the time this publication goes to  
press. Additional operating systems might be identified by Lenovo as compatible with your computer following the  
publication of this manual. This list is subject to change. To determine if an operating system has been certified or  
tested for compatibility, check the Web site of the operating system vendor.  
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Specifications  
This section lists the physical specifications for your computer.  
Dimensions (no stand)  
• Touch models:  
Width: 568 mm (22.36 inches)  
Height: 401 mm (15.79 inches)  
Depth: 67.6 mm (2.66 inches)  
• Non-touch models:  
Width: 568 mm (22.36 inches)  
Height: 401 mm (15.79 inches)  
Depth: 67 mm (2.64 inches)  
Weight (no stand)  
• Touch models:  
Maximum configuration as shipped: 10.14 kg (23.35 lb)  
• Non-touch models:  
Maximum configuration as shipped: 8.60 kg (18.96 lb)  
Environment  
• Air temperature:  
Operating: 10°C to 35°C (50°F to 95°F)  
Storage in original shipping package: -40°C to 60°C (-40°F to 140°F)  
Storage without package: -10°C to 60°C (14°F to 140°F)  
• Humidity:  
Operating: 20% to 80% (non-condensing)  
Storage: 20% to 90% (non-condensing)  
• Altitude:  
Operating: -15.2 to 3 048 m (-50 to 10 000ft)  
Storage: -15.2 to 10 668 m (-50 to 35 000ft)  
Electrical input  
• Input voltage:  
– Low range:  
Minimum: 100 V ac  
Maximum: 127 V ac  
Input frequency range: 50 or 60 Hz  
– High range:  
Minimum: 200 V ac  
Maximum: 240 V ac  
Input frequency range: 50 or 60 Hz  
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Lenovo programs  
Your computer comes with Lenovo programs to help you work more easily and securely. Depending on  
the Windows operating system preinstalled, the programs might vary.  
Accessing Lenovo programs on the Windows 7 operating system  
On the Windows 7 operating system, you can access Lenovo programs from either the Lenovo  
ThinkVantage® Tools program or from Control Panel.  
Accessing Lenovo programs from the Lenovo ThinkVantage Tools program  
To access Lenovo programs from the Lenovo ThinkVantage Tools program, click Start ➙ All Programs ➙  
Lenovo ThinkVantage Tools. Then double-click a program icon to access the program.  
Note: If a program icon in the Lenovo ThinkVantage Tools program navigation window is dimmed, it  
indicates that you need to install the program manually. To install the program manually, double-click the  
program icon. Then, follow the instructions on the screen. When the installation process completes, the  
program icon will be activated.  
Table 1. Programs in the Lenovo ThinkVantage Tools program  
Program  
Icon name  
Communications Utility  
Fingerprint Software  
Lenovo Solution Center  
Password Manager  
Power Manager  
Web Conferencing  
Fingerprint Reader  
System Health and Diagnostics  
Password Vault  
Power Controls  
Recovery Media  
Factory Recovery Disks  
Enhanced Backup and Restore  
Update and Drivers  
Screen Layout  
Rescue and Recovery®  
System Update  
View Management Utility  
Note: Depending on your computer model, some of the programs might not be available.  
Accessing Lenovo programs from Control Panel  
To access Lenovo programs from Control Panel, click Start ➙ Control Panel. Then depending on the  
program you want to access, click the corresponding section and then click the corresponding green text.  
Note: If you do not find the program you need in Control Panel, open the Lenovo ThinkVantage Tools  
program navigation window and double-click the dimmed icon to install the program you need. Then,  
follow the instructions on the screen. When the installation process completes, the program icon will be  
activated, and you can find the program in Control Panel.  
The programs and the corresponding sections and green texts in Control Panel are listed in the following  
table.  
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Table 2. Programs in Control Panel  
Program  
Control Panel section  
Green text in Control Panel  
Lenovo - Web Conferencing  
Lenovo - Fingerprint Reader  
Communications Utility  
Fingerprint Software  
Hardware and Sound  
System and Security  
Hardware and Sound  
Lenovo Solution Center  
Password Manager  
Power Manager  
System and Security  
Lenovo - System Health and  
Diagnostics  
Lenovo - Password Vault  
System and Security  
User Accounts and Family Safety  
Hardware and Sound  
System and Security  
Lenovo - Power Controls  
Recovery Media  
Lenovo - Factory Recovery Disks  
System and Security  
System and Security  
Rescue and Recovery  
Lenovo - Enhanced Backup and  
Restore  
Lenovo - Update and Drivers  
System Update  
System and Security  
System and Security  
View Management Utility  
Lenovo View Management Utility  
Note: Depending on your computer model, some of the programs might not be available.  
Accessing Lenovo programs on the Windows 8 or Windows 8.1 operating  
system  
If your computer is preinstalled with the Windows 8 or Windows 8.1 operating system, you can access  
Lenovo programs by doing one of the following:  
• On the Windows 8 operating system, press the Windows key  
to go to the Start screen. Click a Lenovo  
program to launch it. If you cannot find the program you need, move the pointer to the bottom-right corner  
of the screen to display the charms. Then click the Search charm to search for the desired program.  
• On the Windows 8.1 operating system, press the Windows key  
to go to the Start screen. Click a  
in the  
Lenovo program to launch it. If you cannot find the program you need, click the arrow icon  
bottom-left corner of the screen to go to the Apps screen. Find the desired program in the apps list or  
search for it in the search box in the top-right corner of the screen.  
Depending on your computer model, your computer supports some of the following Lenovo programs:  
• Fingerprint Software  
• Lenovo Cloud Storage  
• Lenovo Companion  
• Lenovo Reach  
• Lenovo Settings  
• Lenovo Solution Center  
• Lenovo Support  
• Password Manager  
• System Update  
An introduction to Lenovo programs  
This topic provides a brief introduction to some Lenovo programs.  
Chapter 1. Product overview  
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Note: Depending on your computer model, some of the programs might not be available.  
• Communications Utility  
The Communications Utility program provides a central location for integrated camera and microphone  
settings. It controls advanced settings for the integrated microphone and camera to optimize Web  
conferencing and Voice over IP (VOIP) experience.  
• Fingerprint Software  
The integrated fingerprint reader provided on some keyboards enables you to enroll your fingerprint  
and associate it with your power-on password, hard disk password, and Windows password. As a  
result, fingerprint authentication can replace passwords and enable simple and secure user access. A  
fingerprint reader keyboard is available with select computers or can be purchased for computers that  
support this option.  
• Lenovo Cloud Storage  
The Lenovo Cloud Storage program is a cloud storage solution that enables you to store your files, such  
as documents and pictures, on a server. You can access the stored files through the Internet from  
different devices such as personal computers, smart phones, or tablets. For more information about the  
Lenovo Cloud Storage program, go to http://www.lenovo.com/cloud.  
• Lenovo Companion  
Through the Lenovo Companion program, you can get the information about the accessories for your  
computer, view blogs and articles about your computer, and check for other recommended programs.  
• Lenovo Reach  
Use the Lenovo Reach program to enhance your cloud experience. Lenovo Reach keeps you connected  
at all times and enables you to access all your favorite items from personal computers, smartphones, or  
tablets. With Lenovo Reach, you can add your favorite Web services to your cloud desktop; stay logged  
in to Web sites with the cloud password manager; and access, edit, and share your files from anywhere.  
• Lenovo Settings  
Use the Lenovo Settings program to enhance your computing experience by turning your computer into a  
portable hotspot, configuring camera and audio settings, optimizing your power plan settings, and  
creating and managing multiple network profiles.  
• Lenovo Solution Center  
The Lenovo Solution Center program enables you to troubleshoot and resolve computer problems. It  
combines diagnostic tests, system information collection, security status, and support information, along  
with hints and tips for maximum system performance.  
• Lenovo Support  
The Lenovo Support program enables you to register your computer with Lenovo, check the computer  
health condition and battery status, download and view user manuals for your computer, get the warranty  
information of your computer, and explore help and support information.  
• Lenovo ThinkVantage Tools  
The Lenovo ThinkVantage Tools program guides you to a host of information sources and provides easy  
access to various tools to help you work more easily and securely.  
• Lenovo Welcome  
The Lenovo Welcome program introduces you to some innovative built-in features of Lenovo and guides  
you through a few important setup tasks to help you make the most of your computer.  
• Password Manager  
The Password Manager program automatically captures and fills in authentication information for  
Windows programs and Web sites.  
• Power Manager  
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The Power Manager program provides convenient, flexible, and complete power management for your  
computer. It enables you to adjust your computer power settings to achieve the best balance between  
performance and power saving.  
• Recovery Media  
The Recovery Media program enables you to restore the contents of the hard disk drive to the factory  
default settings.  
• Rescue and Recovery  
The Rescue and Recovery program is a one-button recovery and restore solution that includes a set of  
self-recovery tools to help you diagnose computer problems, get help, and recover from system crashes,  
even if you cannot start the Windows operating system.  
• System Update  
The System Update program helps you keep the software on your computer up-to-date by downloading  
and installing software update packages (Lenovo programs, device drivers, UEFI BIOS updates, and  
other third party programs).  
• View Management Utility  
The View Management Utility program enables you to easily organize your open windows. It divides your  
screen into multiple parts and then resizes and positions open windows into different parts to make the  
best use of your desktop. The program also is able to work across multiple monitors to improve your  
productivity.  
Locations  
This section provides information to help you locate the connectors on the front and rear of your computer,  
parts on the system board, and components and internal drives in your computer.  
Note: The components in your computer might look slightly different from the illustrations.  
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Locating connectors, controls, and indicators on the front of your  
computer  
Figure 1 “Front connector, control, and indicator locations” on page 10 shows the locations of the  
connectors, controls, and indicators on the front of your computer.  
Figure 1. Front connector, control, and indicator locations  
Table 3. In computer mode and monitor mode  
1 Integrated microphones (optional)  
8 Volume-down control (computer mode)  
9 Monitor/computer mode switch  
10 Power button  
2 Ambient light sensor (optional)  
3 Integrated camera activity indicator (optional)  
4 Integrated camera shield control slider (optional)  
5 Integrated camera (optional)  
11 Power-on indicator  
12 Hard disk drive activity indicator  
13 Microphone mute/unmute indicator  
6 Microphone mute/unmute control (computer mode)  
7 Volume-up control (computer mode)  
Note: Indicators 3 , 11 , 12 , and 13 are visible only when they are lit.  
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Table 4. In On Screen Display (OSD)  
6 OSD exit button  
8 OSD right or brightness-down control  
7 OSD left or brightness-up control  
9 OSD enter button  
Note: To display the OSD menu, press and hold the button 9 for at least three seconds. You can display  
and use the OSD menu in both computer mode and monitor mode.  
Using your computer in monitor mode  
Your computer can work in either computer mode or monitor mode. This section provides instructions  
on how to use your computer in monitor mode.  
To use your computer in monitor mode, you need to have a second computer. Connect one end of the  
VGA cable to the VGA-in connector on the rear of your computer, and connect the other end to the VGA  
connector on the second computer. Use the monitor/computer mode switch on the right side of your  
computer to switch your computer between computer mode and monitor mode.  
The following table introduces the buttons that you can use when your computer is working in monitor mode.  
Icon name  
OSD menu  
Cancel/Exit  
Function description  
Press and hold this button for at least three seconds  
to display the OSD menu.  
Cancel an operation or exit the OSD menu.  
Switch your computer between computer mode and  
monitor mode.  
Monitor/computer mode switch  
Accessing the On Screen Display (OSD)  
You can access the OSD in both computer mode and monitor mode. To access the OSD, press and hold  
the OSD enter button for at least three seconds.  
The following table shows each icon on the OSD main menu.  
Layer 1 icon  
Layer 1 icon name  
Brightness/Contrast  
Image Position  
Image Setup  
Image Properties  
Options  
Advanced Settings  
Exit  
Using the OSD menu  
The following section introduces the icons that you can use in OSD.  
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• Brightness/Contrast  
–
Brightness : Adjusts the overall screen brightness (in monitor mode only).  
– Contrast : Adjusts the difference between light and dark areas.  
Image Position  
•
– Horizontal Position : Moves the image left or right.  
– Vertical Position : Moves the image up or down.  
• Image Setup  
– Automatic : Optimizes the image (size, position, phase, and clock).  
– Manual : Manually optimizes the image (phase and clock).  
• Image Properties  
– Color : Adjusts the intensity of red, green, and blue.  
– Scaling : Expands the image to full screen.  
• Options  
– Information : Displays the resolution, refresh rate, and product details.  
– Menu Language : Changes the language of the menu.  
– Menu Position : Adjusts the location of the menu.  
– Factory Default : Resets the monitor to original settings.  
– Accessibility : Changes the menu time-out settings.  
• Advanced Settings  
– Ctrl+Alt+Del: Displays the system restart menu.  
– Debug Mode: Displays the debug information after the computer restarts (only for Lenovo trained  
service personnel).  
Note: By default, this function is disabled to ensure that your computer can work properly.  
– LED Switch: Turns on or turns off the LEDs.  
• Exit : Exits the OSD menu.  
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Locating connectors on the rear of your computer  
Figure 2 “Rear connector locations” on page 13 shows the locations of the connectors on the rear of your  
computer. Some connectors on the rear of your computer are color-coded to help you determine where to  
connect the cables on your computer.  
Figure 2. Rear connector locations  
1 Optical drive (optional)  
9 VGA-in connector  
2 PS/2 mouse connector (optional)  
3 PS/2 keyboard connector (optional)  
4 Serial connector (optional)  
5 Power cord connector  
10 USB 3.0 connectors (4)  
11 ExpressCard slot (optional)  
12 Card reader slot (optional)  
13 USB 3.0 connector (supporting USB charging)  
14 Headset connector (also known as combo audio jack)  
15 Microphone connector  
6 Security-lock slot  
7 Ethernet connector  
8 DisplayPort-out connector  
16 USB 3.0 connector  
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Notes:  
• The headset connector 14 supports a microphone-integrated headset and does not support a  
conventional microphone.  
• By default, the USB 3.0 connector 13 enables you to charge some mobile digital devices and  
smartphones when your computer is in sleep mode, in hibernation mode, or turned off.  
The card reader slot 12 is for 11-in-1 card readers, supporting the following cards:  
• Extreme Digital (x-D) Picture Card (type H)  
• Extreme Digital (x-D) Picture Card (type M)  
• Memory Stick (MS)  
• MS PRO  
• MultiMediaCard (MMC)  
• MultiMediaCard-mobile (MMC-mobile)  
• MultiMediaCard-plus (MMC-plus)  
• Reduced-Size MultiMediaCard (RS-MMC)  
• Secure Digital (SD) card  
• Secure Digital eXtended-Capacity (SDXC) card  
• Secure Digital High-Capacity (SDHC) card  
Connector  
Description  
DisplayPort-out connector  
Used to attach a high-performance monitor, a direct-drive monitor, or other devices  
that use a DisplayPort connector.  
Ethernet connector  
Used to attach an Ethernet cable for a local area network (LAN).  
Note: To operate the computer within FCC Class B limits, use a Category 5  
Ethernet cable.  
Used to attach a supported headset to your computer to record sound, use  
speech-recognition software, or listen to music or other sounds without disturbing  
anyone.  
Headset connector (also known  
as combo audio jack)  
Microphone connector  
Used to attach a microphone to your computer to record sound or use  
speech-recognition software.  
PS/2 keyboard connector  
(optional)  
Used to attach a keyboard that uses a PS/2 keyboard connector.  
PS/2 mouse connector  
(optional)  
Used to attach a mouse, a trackball, or other pointing devices that use a PS/2  
mouse connector.  
Used to attach an external modem, a serial printer, or other devices that use a  
9-pin serial connector.  
Serial connector  
USB 3.0 connector  
Used to attach a device that requires a USB 2.0 or USB 3.0 connector, such as  
a keyboard, a mouse, a scanner, a printer, or a personal digital assistant (PDA).  
USB 3.0 connectors provide high transmission speeds to reduce the time for data  
transmission.  
VGA-in connector  
Used to attach a VGA monitor or other devices that use a VGA monitor connector.  
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Locating components  
Figure 3 “Component locations” on page 15 shows the locations of the various components in your  
computer. To remove the computer cover, see “Removing the computer cover” on page 42.  
Figure 3. Component locations  
1 Frame stand or monitor stand (optional)  
2 Computer cover  
15 Rear I/O assembly  
16 Touch panel control board (optional)  
17 Power supply assembly  
18 Internal speaker  
3 Battery  
4 Wi-Fi card module (optional)  
5 Heat sink  
19 Rear PS/2 connectors and serial port assembly (optional)  
20 Microprocessor fan  
6 Microprocessor  
7 Memory modules  
21 Hard disk drive  
8 Heat sink and fan assembly for Graphics  
22 Converter board  
Processing Unit (GPU) (optional)  
9 Card reader (optional)  
23 Liquid Crystal Display (LCD) bracket  
10 ExpressCard (optional)  
24 LCD panel  
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11 Touch panel control board (optional)  
25 Optical drive (optional)  
12 Frame foot (optional)  
26 Video Electronics Standards Association (VESA) mount  
bracket  
13 Internal speaker  
27 Integrated camera with microphone (optional)  
14 mSATA solid-state drive (also can support mini 28 Light sensor (optional)  
PCI Express x1 card function with limitation)  
Locating parts on the system board  
Figure 4 “System board part locations” on page 16 shows the locations of the parts on the system board.  
Figure 4. System board part locations  
1 Microprocessor  
15 Rear I/O assembly slot  
16 Front LED connector  
2 Clear Complementary Metal Oxide  
Semiconductor (CMOS) /Recovery jumper  
3 Battery  
17 Touch panel control board connector*  
18 Front control panel connector  
4 Mini PCI Express x1 card slot  
5 Integrated camera connector  
6 Light sensor connector*  
7 Memory slots (2)  
19 Serial connector  
20 Keyboard and mouse cable connector  
21 SATA power connector  
8 Management Engine (ME) disabled jumper  
9 Thermal sensor connector  
22 SATA 3.0 connector (for connecting the hard disk drive)  
23 Converter board power connector  
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10 Card reader connector  
24 SATA 3.0 connector (for connecting the optical drive, the  
secondary hard disk drive, or the secondary solid-state drive)  
11 Internal speaker connector  
25 GPU fan connector (optional)  
26 14-pin power connector  
12 ExpressCard connector*  
13 Display connector  
27 Microprocessor fan connector  
14 mSATA solid-state drive slot (also can support  
mini PCI Express x1 card function with limitation)  
Note: * denotes that the components connecting to 6 , 12 , and 17 are only available in some models.  
Adjusting the frame stand  
Your computer might come with a frame stand that you can use to adjust the computer to your comfortable  
position. Pull the stand open and adjust the position of the computer at an angle between 10° and 45°  
as shown in the following illustration.  
Note: The frame stand is available only in some models.  
CAUTION:  
Ensure that the angle is at least 10° from the vertical; otherwise, the computer might be unstable  
and fall over.  
Figure 5. Adjusting the frame stand  
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Adjusting the monitor stand  
Your computer might come with a monitor stand that you can use to adjust the computer to your comfortable  
position.  
The following illustration shows that you can adjust the position of the computer at an angle of 5° to the  
front and 45° to the rear.  
Figure 6. Adjusting the vertical position of the computer to the front or to the rear  
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The following illustration shows that you can adjust the height of the monitor stand within a length of 110.00  
mm (4.33 inches).  
Note: Computer height with the monitor stand: between 441.20 mm (17.37 inches) and 551.2 mm (21.70  
inches)  
Figure 7. Adjusting the height of the monitor stand  
The following illustration shows that you can turn the computer at an angel of 45° to the left and 45°to the  
right.  
Figure 8. Turning the computer to the left or to the right  
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Machine type and model label  
The machine type and model label identifies your computer. When you contact Lenovo for help, the machine  
type and model information helps support technicians to identify your computer and provide faster service.  
The following is a sample of the machine type and model label.  
Figure 9. Machine type and model label  
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Chapter 2. Using your computer  
This chapter provides information on using some of the computer components.  
Frequently asked questions  
The following are a few tips that will help you optimize the use of your computer.  
Can I get my user guide in another language?  
The user guide is available in various languages on the Lenovo Support Web site at:  
http://www.lenovo.com/UserManuals  
Where are my recovery discs?  
Lenovo provides a program that enables you to create recovery discs. For details about creating recovery  
discs, see “Creating recovery media” on page 74.  
Additionally, in case of a hard disk failure, you can order Product Recovery discs from the Lenovo Customer  
Support Center. For information about contacting the Customer Support Center, see Chapter 11 “Getting  
information, help, and service” on page 113. Before using the Product Recovery discs, refer to the  
documentation that comes with the discs.  
Attention: A Product Recovery disc package might contain multiple discs. Make sure you have all of the  
discs ready before starting the recovery process. During the recovery process, you might be prompted  
to change discs.  
Where can I find help about the Windows operating system?  
The Windows Help and Support information system provides you with detailed information about using the  
Windows operating system to help you get the most of your computer. To access the Windows Help and  
Support information system, do one of the following:  
• On the Windows 7 operating system, click Start ➙ Help and Support.  
• On the Windows 8 or Windows 8.1 operating system, move your pointer to the top-right or bottom-right  
corner of the screen to display the charms. Then click Settings ➙ Help. Additionally, the Windows 8.1  
operating system provides a Help+Tips application that you can open from the Start screen or Apps  
screen.  
Can I change the Windows 8.1 startup behavior to open either the desktop or the Start screen?  
On the Windows 8.1 operating system, you can set the computer to open either the desktop or the Start  
screen by default. To set the default startup screen, do the following:  
1. On the desktop, move your pointer to the taskbar at the bottom of the screen and right-click on the  
taskbar.  
2. Click Properties. The Taskbar and Navigation properties window is displayed.  
3. On the Navigation tab, locate the Start screen section, and then do one of the following:  
• To set the desktop as your default startup screen, select When I sign in or close all apps on a  
screen, go to the desktop instead of Start so a check is visible.  
• To set the Start screen as your default startup screen, remove the check from the When I sign in or  
close all apps on the screen, go to desktop instead of Start checkbox.  
4. Click OK to save the new setting.  
This feature is not available on the Windows 8 operating system.  
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Navigating among screens on the Windows 8 and Windows 8.1 operating  
systems  
This section provides instructions on how to navigate among the desktop, the Start screen, and applications  
that were opened from the Start screen on the Windows 8 and Windows 8.1 operating systems. For detailed  
instructions, see “Navigating on Windows 8” on page 22 or “Navigating on Windows 8.1” on page 23.  
Navigating on Windows 8  
To navigate among the desktop, the Start screen, and applications that were opened from the Start screen  
on the Windows 8 operating system, do one of the following:  
• From the Start screen, do one of the following to navigate to the most recently accessed workspace  
(application, PC settings, or desktop):  
– Using a pointing device: Move the pointer to the extreme bottom-left corner of the screen until a small  
representation of the workspace is displayed; then click the representation.  
– Using a touch screen: Swipe in and out on the left edge of the screen. Representations of all available  
workspaces are displayed along the left edge of the screen. Tap the representation of the workspace at  
the bottom.  
Note: The representation of a workspace is displayed only if you have at least one active workspace in  
the background of the system.  
• From the desktop or any other workspace that is opened from the Start screen, do one of the following to  
navigate to the Start screen:  
– Using a pointing device: Move the pointer to the extreme bottom-left corner of the screen until a small  
representation of the Start screen is displayed; then click the representation.  
– Using a touch screen: Do one of the following:  
– Swipe in and out on the left edge of the screen. Representations of all available workspaces are  
displayed along the left edge of the screen. Tap the representation of the Start screen at the bottom.  
– Swipe in from the right edge of the screen to display the charms; then tap Start.  
• From any workspace (Start screen, desktop, PC settings, or application opened from the Start screen),  
use any of the following procedures to go to another workspace that you have previously opened:  
– To navigate to a previously accessed workspace (application, PC settings, or desktop), do one of the  
following:  
– Using a pointing device:  
1. Do one of the following:  
• Move the pointer to the extreme top-left corner of the screen and then move the pointer  
downward along the left edge of the screen.  
• Move the pointer to the extreme bottom-left corner of the screen and then move the pointer  
upward along the left edge of the screen.  
Representations of all available workspaces are displayed along the left edge of the screen.  
Note: Only active workspaces that you have accessed during the current Windows session  
are displayed along the left edge. If you close an active workspace, its representation does  
not display along the left edge of the screen.  
2. Click the representation.  
– Using a touch screen:  
• Method 1  
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1. Swipe in and out on the left edge of the screen. Representations of all available workspaces  
are displayed along the left edge of the screen.  
2. Tap the desired workspace.  
• Method 2  
1. Swipe in from the left edge of the screen to navigate to the next available workspace.  
2. Repeat step 1 until you navigate to the desired workspace.  
– To navigate to the most recently accessed workspace (application, PC settings, or desktop), do one  
of the following:  
– Using a pointing device: Move the pointer to the extreme top-left corner of the screen until a small  
representation of the workspace is displayed; then click the representation.  
– Using a touch screen: Swipe in from the left edge of the screen.  
For information about using other features of the Windows 8 operating system, refer to the Windows Help  
and Support information system. For more information, see “Help and Support” on page 113.  
Navigating on Windows 8.1  
To navigate among the desktop, the Start screen, and applications that were opened from the Start screen  
on the Windows 8.1 operating system, do one of the following:  
• From the Start screen, do one of the following to navigate to the most recently accessed workspace  
(application, setting, or desktop):  
– Using a pointing device: Move the pointer to the extreme bottom-left corner of the screen until the  
Windows screen-control icon  
is displayed; then click the icon.  
– Using a touch screen: Swipe in and out on the left edge of the screen. Representations of all available  
workspaces are displayed along the left edge of the screen. Tap the Windows screen-control icon  
at the bottom.  
Note: The Windows screen-control icon  
is displayed only if you have at least one active workspace  
in the background of the system.  
• From the desktop or any other workspace that is opened from the Start screen, do one of the following to  
navigate to the Start screen:  
– Using a pointing device:  
– From the desktop, click the Windows screen-control icon  
– From any other workspace, move the pointer to the extreme bottom-left corner of the screen until  
the Windows screen-control icon is displayed; then click the icon.  
in the bottom-left corner of the screen.  
– Using a touch screen: Do one of the following:  
– From the desktop, tap the Windows screen-control icon  
– From any other workspace, do one of the following:  
in the bottom-left corner of the screen.  
• Swipe in and out on the left edge of the screen. Representations of all available workspaces  
are displayed along the left edge of the screen. Tap the Windows screen-control icon  
the bottom.  
at  
• Swipe in from the right edge of the screen to display the charms; then tap Start.  
• From any workspace (Start screen, desktop, PC settings, or application opened from the Start screen),  
use any of the following procedures to go to another workspace that you have previously opened:  
– To navigate to a previously accessed workspace (application, setting, or desktop), do one of the  
following:  
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– Using a pointing device:  
1. Do one of the following:  
• Move the pointer to the extreme top-left corner of the screen and then move the pointer  
downward along the left edge of the screen.  
• Move the pointer to the extreme bottom-left corner of the screen and then move the pointer  
upward along the left edge of the screen.  
Representations of all available workspaces are displayed along the left edge of the screen.  
Note: Only active workspaces that you have accessed during the current Windows session  
are displayed along the left edge. If you close an active workspace, its representation does  
not display along the left edge of the screen.  
2. Click the representation.  
– Using a touch screen:  
• Method 1  
1. Swipe in and out on the left edge of the screen. Representations of all available workspaces  
are displayed along the left edge of the screen.  
2. Tap the desired workspace.  
• Method 2  
1. Swipe in from the left edge of the screen to navigate to the next available workspace.  
2. Repeat step 1 until you navigate to the desired workspace.  
– To navigate to the most recently accessed workspace (application, PC settings, or desktop), do one  
of the following:  
– Using a pointing device: Move the pointer to the extreme top-left corner of the screen until the  
Windows screen-control icon  
is displayed; then click the icon.  
– Using a touch screen: Swipe in from the left edge of the screen.  
For information about using other features of the Windows 8.1 operating system, open the Help+Tips  
application from the Start screen or Apps screen, or refer to the Windows Help and Support information  
system. For more information, see “Help and Support” on page 113.  
Accessing Control Panel on the Windows 8 or Windows 8.1 operating  
system  
On the Windows operating system, you can view and change computer settings through Control Panel. To  
access Control Panel on the Windows 8 or Windows 8.1 operating system, do one of the following:  
• From the desktop  
1. Move the pointer to the top-right or bottom-right corner of the screen to display the charms.  
2. Click Settings.  
3. Click Control Panel.  
• From the Start screen  
– For Windows 8:  
1. Move the pointer to the top-right or bottom-right corner of the screen to display the charms.  
2. Click Search.  
3. On the Apps screen, scroll to the right side, and click Control Panel in the Windows System  
section.  
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– For Windows 8.1:  
1. Click the arrow icon  
in the bottom-left corner of the screen to go to the Apps screen.  
2. Scroll to the right side, and click Control Panel in the Windows System section.  
Using the keyboard  
Depending on your model, your computer comes with either a standard keyboard or a fingerprint reader  
keyboard. The Microsoft Windows shortcut keys are provided on both keyboard types.  
This section provides information about the following topics:  
•
•
“Using Windows shortcut keys” on page 25  
“Using a fingerprint reader” on page 25  
Using Windows shortcut keys  
Both the standard keyboard and the fingerprint reader keyboard provide three keys you can use with your  
Microsoft Windows operating system.  
• The two Windows logo keys are located beside the Alt key on either side of the spacebar. They feature  
the Windows logo. On the Windows 7 operating system, press the Windows key  
to open the Start  
menu. On the Windows 8 or Windows 8.1 operating system, press the Windows key  
to switch  
between the current workspace and the Start screen. The style of the Windows logo varies depending  
on the keyboard type.  
• The context-menu key is located next to the Ctrl key on the right side of the Spacebar. Pressing the  
context-menu key opens the context menu for the active program, icon, or object.  
Note: You can use the mouse or the Up and Down arrow keys to highlight menu selections. On the Windows  
7 operating system, you can close the Start menu or the context menu by clicking the mouse or pressing Esc.  
Using a fingerprint reader  
Some computers might come with a keyboard that has a fingerprint reader. For more information about the  
fingerprint reader, see “An introduction to Lenovo programs” on page 7.  
To open the ThinkVantage Fingerprint Software program and use the fingerprint reader, see “Lenovo  
programs” on page 6.  
Follow the instructions on the screen. For additional information, refer to the ThinkVantage Fingerprint  
Software help system.  
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Using the wheel mouse  
The wheel mouse has the following controls:  
1 Primary mouse button  
Use this button to select or start a program or menu item.  
2 Wheel  
Use the wheel to control the scrolling action of the mouse. The direction in which you  
rotate the wheel controls the direction of the scrolling action.  
3 Secondary mouse button  
Use this button to display a menu for the active program, icon, or object.  
You can switch the function of the primary and secondary mouse buttons and change other default behavior  
through the mouse properties function in the Windows Control Panel.  
Adjusting audio  
Sound is an important part of the computer experience. Your computer has a digital audio controller built  
into the system board.  
About your computer audio  
Your computer comes with two audio connectors: a stereo headphone connector and a microphone  
connector. The built-in digital audio controller enables you to record and play back sound and music, enjoy  
sound with multimedia applications, and work with speech-recognition software.  
Setting the volume from the desktop  
The desktop volume control is accessible through the volume icon in the taskbar, which is located at the  
bottom-right corner of the Windows desktop. Click the volume icon and move the slider up or down to  
control the volume, or click the Mute icon to turn the audio off. If the volume icon is not in the taskbar, see  
“Adding the volume icon to the taskbar” on page 26.  
Adding the volume icon to the taskbar  
To add the volume icon to the taskbar on the Windows 7 operating system, do the following:  
1. From the Windows desktop, click Start ➙ Control Panel ➙ Appearance and Personalization.  
2. In the Taskbar and Start Menu section, click Customize icons on the taskbar.  
3. Click Turn system icons on or off and change the volume behaviors from Off to On.  
4. Click OK to save the new settings.  
To add the volume icon to the taskbar on the Windows 8 or Windows 8.1 operating system, do the following:  
1. Open Control Panel, and click Appearance and Personalization.  
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Note: For detailed information on how to open Control Panel on Windows 8 and Windows 8.1, see  
“Accessing Control Panel on the Windows 8 or Windows 8.1 operating system” on page 24.  
2. Do one of the following:  
• For Windows 8:  
In the Taskbar section, click Customize icons on the taskbar.  
• For Windows 8.1:  
In the Taskbar and Navigation section, click Customize icons on the taskbar.  
3. Click Turn system icons on or off and change the volume behavior from Off to On.  
4. Click OK to save the new settings.  
Setting the volume from Control Panel  
You can set the computer volume from Control Panel. To set the computer volume from Control Panel,  
do the following:  
You can set the computer volume from Control Panel. To set the computer volume from Control Panel,  
do the following:  
1. On the Windows 7 operating system, click Start ➙ Control Panel ➙ Hardware and Sound. On the  
Windows 8 or Windows 8.1 operating system, open Control Panel, and click Hardware and Sound.  
Note: For detailed information on how to open Control Panel on Windows 8 and Windows 8.1, see  
“Accessing Control Panel on the Windows 8 or Windows 8.1 operating system” on page 24.  
2. In the Sound section, click Adjust system volume.  
3. Move the sliders up or down to raise or lower the volume of your computer.  
Using CDs and DVDs  
Your computer might have a DVD ROM drive or recordable DVD drive installed. DVD drives use  
industry-standard, 12 cm (4.75-inch) CD media or DVD media. If your computer comes with a DVD drive,  
the drive can read DVD-ROM discs, DVD-R discs, DVD-RAM discs, DVD-RW discs, and all types of CDs,  
such as CD-ROM discs, CD-RW discs, CD-R discs, and audio CDs. If you have a recordable DVD drive,  
it can also record on DVD-R discs, DVD-RW discs, type II DVD-RAM discs, CD-RW standard and high  
speed discs, and CD-R discs.  
Follow these guidelines when using the DVD drive:  
• Do not place the computer in a location where the drive is exposed to the following:  
– High temperature  
– High humidity  
– Excessive dust  
– Excessive vibration or sudden shock  
– An inclined surface  
– Direct sunlight  
• Do not insert any object other than a CD or DVD into the drive.  
• Before moving the computer, remove the CD or DVD from the drive.  
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Handling and storing CD and DVD media  
CD and DVD media are durable and reliable, but they do require some care and special handling. When  
handling and storing a CD or DVD, follow these guidelines:  
• Hold the disc by its edges. Do not touch the surface of the side that is not labeled.  
• To remove dust or fingerprints, wipe the disc with a clean, soft cloth from the center to the outside. Wiping  
the disc in a circular direction might cause loss of data.  
• Do not write or stick paper on the disc.  
• Do not scratch or mark the disc.  
• Do not place or store the disc in direct sunlight.  
• Do not use benzene, thinners, or other cleaners to clean the disc.  
• Do not drop or bend the disc.  
• Do not insert damaged discs into the drive. Warped, scratched, or dirty discs can damage the drive.  
Playing a CD or DVD  
If your computer comes with a DVD drive, you can listen to audio CDs or watch DVD movies. To play a  
CD or DVD, do the following:  
1. Press the Eject/Load button on the DVD drive to open the tray.  
2. With the tray fully extended, insert the CD or DVD into the tray. Some DVD drives have a snap hub in the  
center of the tray. If your drive has a snap hub, support the tray with one hand and then push on the  
center of the CD or DVD until it snaps into place.  
3. Press the Eject/Load button again or gently push the tray forward to close the tray. The CD or DVD  
player program starts automatically. For additional information, refer to the CD or DVD player program  
help system.  
To remove a CD or DVD from the DVD drive, do the following:  
1. With the computer on, press the Eject/Load button. When the tray slides out automatically, carefully  
remove the disc.  
2. Close the tray by pressing the Eject/Load button or by gently pushing the tray forward.  
Note: If the tray does not slide out of the drive when you press the Eject/Load button, insert a straightened  
paper clip into the emergency-eject hole located on the front of the DVD drive. Be sure the drive is powered  
off when using the emergency eject. Use the Eject/Load button instead of the emergency eject except  
in an emergency.  
Recording a CD or DVD  
If your computer comes with a recordable DVD drive, you can use the drive to record CDs or DVDs.  
To record a CD or DVD, do one of the following:  
• On the Windows 7 operating system, you have either the Corel DVD MovieFactory Lenovo Edition program  
or the Power2Go program installed on your computer.  
– To run the Corel DVD MovieFactory Lenovo Edition program, click Start ➙ All Programs ➙ Corel  
DVD MovieFactory Lenovo Edition ➙ Corel DVD MovieFactory Lenovo Edition. Follow the  
instructions on the screen.  
– To run the Power2Go program, click Start ➙ All Programs ➙ PowerDVD Create ➙ Power2Go.  
Follow the instructions on the screen.  
• On the Windows 8 operating system, run the Power2Go program by doing the following:  
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1. Move the pointer to the top-right or bottom-right corner of the screen to display the charms. Then  
click Search and type Power2Go.  
2. Click Power2Go in the left panel to open the program.  
3. Follow the instructions on the screen.  
• On the Windows 8.1 operating system, run the Power2Go program by doing the following:  
1. On the start screen, click the arrow icon  
in the bottom-left corner to go to the Apps screen. Then  
type Power2Go in the search box in the top-right corner of the screen.  
2. Click Power2Go in the search result to open the program.  
3. Follow the instructions on the screen.  
You also can use Windows Media® Player to record CDs and data DVDs. For more information, see “Help  
and Support” on page 113.  
Using the single-touch and multi-touch feature  
Note: The single-touch feature or multi-touch feature is only available on some computer models.  
Your computer might come with the single-touch feature or multi-touch feature depending on your model.  
If the single-touch feature or the multi-touch feature is available on your computer, you can tap the touch  
screen once with your finger to make a single click. To make a double-click, tap twice without pausing.  
To make a right-click, tap the touch screen once and then hold your finger on the touch screen until a  
round circle is displayed. Then, lift your finger off the touch screen. A context menu will be displayed,  
where you can make selections.  
Using the single-touch feature  
The single-touch feature enables you to use only one finger at a time to interact with your computer.  
Using the multi-touch feature  
The multi-touch feature enables you to use one or two fingers to interact with your computer. For example,  
you can zoom in, zoom out, scroll, or rotate on the touch screen with two fingers while browsing the Internet  
or reading or editing a document.  
The following table shows the supported touch feature on each operating system edition.  
Table 5. Operating system edition and supported touch feature  
Operating system edition  
Windows 7 Starter  
Supported touch feature  
Single-touch  
Single-touch  
Multi-touch  
Multi-touch  
Multi-touch  
Multi-touch  
Multi-touch  
Windows 7 Home Basic  
Windows 7 Home Premium  
Windows 7 Professional  
Windows 7 Ultimate  
Windows 8  
Windows 8 Professional  
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Chapter 3. You and your computer  
This chapter provides information about accessibility, comfort, and relocating your computer to other  
countries or regions.  
Accessibility and comfort  
Good ergonomic practice is important to get the most from your personal computer and to avoid discomfort.  
Arrange your workplace and the equipment you use to suit your individual needs and the kind of work  
that you perform. In addition, use healthy work habits to maximize your performance and comfort while  
using your computer.  
The following topics provide information about arranging your work area, setting up your computer  
equipment, and establishing healthy work habits.  
Lenovo is committed to providing people with disabilities greater access to information and technology.  
As a result, the following information provides ways to help users that have hearing, vision, and mobility  
limitations get the most out of their computer experience.  
Assistive technologies enable users to access information in the most appropriate way. Some of these  
technologies are already provided in your operating system, others can be purchased through vendors, or  
accessed through the World Wide Web:  
http://www.lenovo.com/healthycomputing  
Arranging your workspace  
To get the most from your computer, arrange both the equipment you use and your work area to suit your  
needs and the kind of work you do. Your comfort is of foremost importance, but light sources, air circulation,  
and the location of electrical outlets can also affect the way you arrange your workspace.  
Comfort  
Although no single working position is ideal for everyone, here are a few guidelines to help you find a  
position that suits you best.  
Sitting in the same position for a long time can cause fatigue. The backrest and seat of your chair should  
adjust independently and provide good support. The seat should have a curved front to relieve pressure on  
the thighs. Adjust the seat so that your thighs are parallel to the floor and your feet are either flat on the  
floor or on a footrest.  
When using the keyboard, keep your forearms parallel to the floor and your wrists in a comfortable position.  
Use a light touch on the keyboard and your hands and fingers relaxed. Change the angle of the keyboard  
for maximum comfort by adjusting the position of the keyboard feet.  
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Adjust the monitor so the top of the screen is at, or slightly below, eye level. Place the monitor at a  
comfortable viewing distance, usually 51 to 61 cm (20 to 24 inches), and position it so you can view it  
without having to twist your body. Also, position other equipment you use regularly, such as the telephone or  
a mouse, within easy reach.  
Glare and lighting  
Position the monitor to minimize glare and reflections from overhead lights, windows, and other light sources.  
Reflected light from shiny surfaces can cause annoying reflections on your monitor screen. Place the  
monitor at right angles to windows and other light sources, when possible. Reduce overhead lighting, if  
necessary, by turning off lights or using lower wattage bulbs. If you install the monitor near a window, use  
curtains or blinds to block the sunlight. You can adjust the brightness and contrast controls on the monitor  
as the room lighting changes throughout the day.  
Where it is impossible to avoid reflections or to adjust the lighting, an antiglare filter placed over the screen  
might be helpful. However, these filters might affect the clarity of the image on the screen; try them only after  
you have exhausted other methods of reducing glare.  
Dust buildup compounds problems associated with glare. Remember to clean your monitor screen  
periodically using a soft cloth as directed in your monitor documentation.  
Air circulation  
The computer has a fan that pulls in fresh air and forces out hot air throng vents. Blocking the air vents can  
cause overheating, which might result in a malfunction or damage. Place the computer by the following  
instructions so that nothing blocks the air vents; Also, make sure the vented air is not blowing on people.  
• Ensure that there is not any block before system inlet about 2cm;  
• Ensure that there is not any block before system outlet about 2cm.  
Attention: If the system inlet or outlet is blocked, it will cause system thermal failure.  
Electrical outlets and cable lengths  
The location of electrical outlets, the length of power cords and cables that connect to the monitor, printer,  
and other devices might determine the final placement of your computer.  
When arranging your workspace:  
• Avoid the use of extension cords. When possible, plug the computer power cord directly into an electrical  
outlet.  
• Keep power cords and cables neatly routed away from walkways and other areas where they might  
get kicked accidentally.  
For more information about power cords, see “Power cords and power adapters” on page vi.  
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Registering your computer  
When you register your computer, information is entered into a database, which enables Lenovo to contact  
you in case of a recall or other severe problem. After you register your computer with Lenovo, you will receive  
quicker service when you call Lenovo for help. In addition, some locations offer extended privileges and  
services to registered users.  
To register your computer with Lenovo, do one of the following:  
• Go to http://www.lenovo.com/register and follow the instructions on the screen to register your computer.  
• Connect your computer to the Internet and register your computer through a preinstalled registration  
program:  
– For Windows 7: The preinstalled Lenovo Product Registration program launches automatically after you  
have used your computer for a time. Follow the instructions on the screen to register your computer.  
– For Windows 8 or Windows 8.1: On the Start screen, open the Lenovo Support program. Then click  
Registration and follow the instructions on the screen to register your computer.  
Moving your computer to another country or region  
When you move your computer to another country or region, you must take local electrical standards into  
consideration. This section provides information on the following:  
•
•
“Voltage-selection switch” on page 33  
“Replacement power cords” on page 34  
Voltage-selection switch  
Some computers are equipped with a voltage-selection switch located near the power-cord connection  
point on the computer and some computers do not have a voltage-selection switch. Before you install  
your computer or relocate your computer to another country or region, you must be certain that you have  
matched your computer to the voltage available at your electrical outlet.  
CAUTION:  
You must know the voltage of the electrical connection (outlet) where your computer will be  
connected. If you do not know the voltage, contact your local electric company or refer to official  
Web sites or other literature for travelers to the country or region where you are located.  
If your computer has a voltage-selection switch, you must set the switch to match the voltage available at  
your electrical outlet. Setting the voltage-selection switch incorrectly will cause the computer to malfunction  
and might cause permanent damage to the computer. Do not connect the computer to an electrical  
outlet until you have verified that the voltage-selection switch setting matches the voltage available at the  
electrical outlets.  
If your computer does not have a voltage-selection switch, inspect the voltage-rating label on the bottom of  
the computer and note the following:  
• If the voltage-rating label shows a range of either “100-127 V” or “200-240 V,” you must ensure that the  
voltage provided at the electrical outlet matches the voltage rating on the computer label. If it does  
not match, do not attempt to connect the computer to the electrical outlet, unless an external device  
such as a voltage-converting transformer is used.  
• If the voltage-rating label shows a dual range of “100-127 V” and “200-240 V,” this signifies that the  
computer is suitable for worldwide operation and the computer will automatically adjust to the voltage at  
the electrical outlet regardless of the country or region where the computer is being connected.  
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Replacement power cords  
If you relocate your computer to a country or region that uses an electrical outlet style different from the  
type you are currently using, you will have to purchase either electrical plug adapters or new power cords.  
You can order power cords directly from Lenovo.  
For power cord information and part numbers, go to:  
http://www.lenovo.com/powercordnotice  
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Chapter 4. Security  
This chapter provides information about how to protect your computer from theft and unauthorized use.  
Security features  
The following security features are available on your computer:  
• Computrace Agent software embedded in firmware  
The Computrace Agent software is an IT asset management and computer theft recovery solution.  
The software detects if changes have been made on the computer, such as hardware, software, or  
the computer call-in location.  
Note: You might have to purchase a subscription to activate the Computrace Agent software.  
• Cover presence switch (also called intrusion switch)  
The cover presence switch prevents your computer from logging in to the operating system when the  
computer cover is not properly installed or closed. To enable the cover presence switch connector  
on the system board, to the following:  
1. Start the Setup Utility program. See “Starting the Setup Utility program” on page 81.  
2. Set the Administrator Password. See “Setting, changing, and deleting a password” on page 82.  
3. From the Security submenu, select Chassis Intrusion Detection ➙ Enabled. The cover presence  
switch connector on the system board is enabled.  
When the cover presence switch detects that your computer cover is not properly installed or closed  
when you turn on the computer, an error message will be displayed. To bypass the error message and  
log in to the operating system, do the following:  
1. Properly install or close your computer cover. See “Completing the parts replacement” on page 71.  
2. Press F1 to enter the Setup Utility program. Then press F10 to save and exit the Setup Utility  
program. The error message will not be displayed again.  
• Ability to enable and disable devices and USB connectors  
For more information, see “Enabling or disabling a device” on page 83.  
• Integrated fingerprint reader (available on some models)  
Depending on the models of your computer, the keyboard may have an integrated fingerprint reader.  
By enrolling your fingerprint and associating it with a Power-on Password, a Hard Disk Password, or  
both passwords beforehand, you can start the computer, log on to the system, and enter the Setup  
Utility program by swiping your finger over the reader, without typing a password. Thus fingerprint  
authentication can replace passwords and enable simple and secure user access.  
• Startup sequence control  
For more information, see “Selecting or changing the startup device sequence” on page 84.  
• Startup without keyboard or mouse  
Your computer is able to log in to the operating system without keyboard or mouse connected.  
• Trusted Platform Module (TPM)  
Trusted Platform Module is a secure cryptoprocessor that can store cryptographic keys that protect  
information stored in your computer.  
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Attaching a Kensington-style cable lock  
You can use a Kensington-style cable lock to secure your computer to a desk, table, or other non-permanent  
fixture. The cable lock attaches to the security-lock slot at the rear of your computer and is operated with a  
key or combination depending on the type selected. The cable lock also locks the buttons used to open the  
computer cover. This is the same type of lock used with many notebook computers. You can order such a  
cable lock directly from Lenovo by searching for Kensington at:  
http://www.lenovo.com/support  
Figure 10. Kensington-style cable lock  
Using passwords  
You can set a variety of passwords through the Microsoft Windows operating system and through the BIOS  
of your computer to help deter unauthorized use of your computer.  
BIOS passwords  
You can use the BIOS Setup Utility program to set passwords to prevent unauthorized access to your  
computer and data. The following types of passwords are available:  
• Power-On Password: When a Power-On Password is set, you are prompted to type a valid password  
each time the computer is turned on. The computer cannot be used until the valid password is typed  
in. For more information, see “Power-On Password” on page 82.  
• Hard Disk Password: Setting a Hard Disk Password prevents unauthorized access to the data on the hard  
disk drive. When a Hard Disk Password is set, you are prompted to type a valid password each time you  
try to access the hard disk drive. For more information, see “Hard Disk Password” on page 82.  
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• Administrator Password: Setting an Administrator Password deters unauthorized users from changing  
configuration settings. If you are responsible for maintaining the configuration settings of several  
computers, you might want to set an Administrator Password. For more information, see “Administrator  
Password” on page 82.  
You do not have to set any passwords to use your computer. However, using passwords improves  
computing security.  
Windows passwords  
Depending on your version of the Windows operating system, you can use passwords for a variety of  
features, including controlling login access, access to shared resources, network access, and individual user  
settings. For more information, see “Help and Support” on page 113.  
Configuring the fingerprint reader  
If your keyboard has a fingerprint reader, you can configure the fingerprint reader in the Setup Utility program.  
The Fingerprint Setup submenu under the Security menu of the Setup Utility program provides the  
following options:  
• Preboot Authentication: enables or disables the fingerprint authentication for accessing the BIOS.  
• Erase Fingerprint Data: clears the fingerprint data stored in a fingerprint reader.  
To configure the fingerprint reader, do the following:  
1. Start the Setup Utility program. See “Starting the Setup Utility program” on page 81.  
2. From the Setup Utility program main menu, select Security ➙ Fingerprint Setup, and press Enter.  
The Fingerprint Setup window opens.  
3. Select Preboot Authentication or Erase Fingerprint Data as desired, and press Enter.  
4. Select the desired settings and press Enter.  
5. Press F10 to save changes and exit the Setup Utility program. Press Enter when prompted to confirm  
the exit.  
Using and understanding firewalls  
A firewall can be hardware, software, or a combination of both depending on the level of security required.  
Firewalls work on a set of rules to determine which inbound and outbound connections are authorized. If  
your computer is preinstalled with a firewall program, it helps protect against computer Internet security  
threats, unauthorized access, intrusions, and Internet attacks. It also protects your privacy. For more  
information about how to use the firewall program, refer to the help system of your firewall program.  
The Windows operating system preinstalled on your computer provides the Windows Firewall. For details on  
using the Windows Firewall, refer to “Help and Support” on page 113.  
Protecting data against viruses  
Your computer is preinstalled with an antivirus program to help you guard against, detect, and eliminate  
viruses.  
Lenovo provides a full version of antivirus software on your computer with a free 30-day subscription. After  
30 days, you must renew the license to continue receiving the antivirus software updates.  
Note: Virus definition files must be kept up-to-date to guard against new viruses.  
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For more information about how to use your antivirus software, refer to the help system of your antivirus  
software.  
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Chapter 5. Installing or replacing hardware  
This chapter provides instructions on how to install or replace hardware for your computer.  
Handling static-sensitive devices  
Do not open the static-protective package containing the new part until the defective part has been removed  
from the computer and you are ready to install the new part. Static electricity, although harmless to you, can  
seriously damage computer components and parts.  
When you handle parts and other computer components, take these precautions to avoid static-electricity  
damage:  
• Limit your movement. Movement can cause static electricity to build up around you.  
• Always handle parts and other computer components carefully. Handle PCI cards, memory modules,  
system boards, and microprocessors by the edges. Never touch any exposed circuitry.  
• Prevent others from touching the parts and other computer components.  
• Before you replace a new part, touch the static-protective package containing the part to a metal  
expansion-slot cover or other unpainted metal surface on the computer for at least two seconds. This  
reduces static electricity from the package and your body.  
• When possible, remove the new part from the static-protective packaging, and install it directly in the  
computer without setting the part down. When this is not possible, place the static-protective package  
that the part came in on a smooth, level surface and place the part on it.  
• Do not place the part on the computer cover or other metal surface.  
Installing or replacing hardware  
This section provides instructions on how to install or replace hardware for your computer. You can expand  
the capabilities of your computer and maintain your computer by installing or replacing hardware.  
Attention:  
Do not open your computer or attempt any repair before reading and understanding “Important safety information”  
on page v.  
Notes:  
1. Use only computer parts provided by Lenovo.  
2. When installing or replacing an option, use the appropriate instructions in this section along with the  
instructions that come with the option.  
Installing external options  
You can connect external options to your computer, such as external speakers, a printer, or a scanner. For  
some external options, you must install additional software in addition to making the physical connection.  
When installing an external option, see “Locating connectors, controls, and indicators on the front of your  
computer” on page 10 and “Locating connectors on the rear of your computer” on page 13 to identify the  
required connector. Then, use the instructions that come with the option to help you make the connection  
and install any software or device drivers that are required for the option.  
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Installing the monitor stand  
Attention:  
Do not open your computer or attempt any repair before reading and understanding “Important safety information”  
on page v.  
This section provides instructions on how to install the monitor stand.  
Notes:  
• The monitor stand is available only in some models. If your computer comes with the monitor stand, the  
instructions on how to remove the frame stand also apply to the removal of the monitor stand.  
• The frame foot illustrated in the following instructions is available only on computers that come with the  
frame stand. If you remove the frame stand and install the monitor stand, do not remove the frame foot.  
To install the monitor stand, do the following:  
1. Remove all media from the drives and turn off all attached devices and the computer. Then, disconnect  
all power cords from electrical outlets and disconnect all cables that are connected to the computer.  
2. Place a soft, clean towel or cloth on the desk or surface. Hold the sides of your computer and gently lay  
it down so that the screen is against the surface and the cover is facing up.  
3. If your computer is installed with a frame stand, press the release button toward the top of the computer  
and lift the frame stand off the computer.  
Figure 11. Removing the frame stand  
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4. To install the monitor stand, align the two clips on the top of the monitor stand with the two holes in  
the chassis, and then press the release button toward the top of the computer until the monitor stand  
is secured in position.  
Figure 12. Installing the monitor stand  
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5. After installing the monitor stand, pull up the computer to the vertical position and remove the monitor  
stand lock to adjust the height of the monitor stand. The monitor stand has a height adjustment range of  
110 millimeters (4.33 inches).  
Figure 13. Removing the monitor stand lock  
6. If needed, open the cable manager and route the cables connected to the computer through the cable  
manager to keep your workspace neat.  
What to do next:  
• To work with another piece of hardware, go to the appropriate section.  
• To complete the installation or replacement, go to “Completing the parts replacement” on page 71.  
Removing the computer cover  
Attention:  
Do not open your computer or attempt any repair before reading and understanding “Important safety information”  
on page v.  
This section provides instructions on how to remove the computer cover.  
CAUTION:  
Turn off the computer and wait three to five minutes to let the computer cool before removing the  
computer cover.  
To remove the computer cover, do the following:  
1. Remove any media from the drives and turn off all attached devices and the computer.  
2. Disconnect all power cords from electrical outlets.  
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3. Disconnect the power cords, Input/Output cables, and any other cables that are connected to the  
computer. See “Locating connectors, controls, and indicators on the front of your computer” on page  
10 and “Locating connectors on the rear of your computer” on page 13.  
4. Remove any locking device that secures the computer cover, such as an a Kensington-style cable lock.  
See “Attaching a Kensington-style cable lock” on page 36.  
5. Place a soft, clean towel or cloth on the desk or surface. Hold the sides of your computer and gently lay  
it down so that the screen is against the surface and the cover is facing up.  
6. Remove the frame stand. See “Installing the monitor stand” on page 40.  
7. Press the two cover-release buttons on the computer cover as shown, slide the computer cover toward  
the top of the computer, and then lift the computer cover up to remove it from the chassis.  
Figure 14. Removing the computer cover  
What to do next:  
• To work with another piece of hardware, go to the appropriate section.  
• To complete the installation or replacement, go to “Completing the parts replacement” on page 71.  
Removing and reinstalling the frame foot  
Attention:  
Do not open your computer or attempt any repair before reading and understanding “Important safety information”  
on page v.  
This section provides instructions on how to remove and reinstall the frame foot.  
Note: The frame foot is available only in some models.  
To remove and reinstall the frame foot, do the following:  
1. Remove all media from the drives and turn off all attached devices and the computer. Then, disconnect  
all power cords from electrical outlets and disconnect all cables that are connected to the computer.  
2. Place a soft, clean towel or cloth on the desk or surface. Hold the sides of your computer and gently lay  
it down so that the screen is against the surface and the cover is facing up.  
3. Remove the frame stand. See “Installing the monitor stand” on page 40.  
4. Remove the computer cover. See “Removing the computer cover” on page 42.  
5. Locate the frame foot. See “Locating components” on page 15.  
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6. Remove the four screws that secure the frame foot to the chassis, and then slide the frame foot out of  
the chassis.  
Figure 15. Removing the frame foot  
7. To reinstall the frame foot, align the four screw holes in the frame foot with those in the chassis, and then  
install the screws to secure the frame foot to the chassis.  
What to do next:  
• To work with another piece of hardware, go to the appropriate section.  
• To complete the installation or replacement, go to “Completing the parts replacement” on page 71.  
Removing and reinstalling the rear I/O assembly  
Attention:  
Do not open your computer or attempt any repair before reading and understanding “Important safety information”  
on page v.  
This section provides instructions on how to remove and reinstall the rear I/O assembly.  
To remove and reinstall the rear I/O assembly, do the following:  
1. Remove all media from the drives and turn off all attached devices and the computer. Then, disconnect  
all power cords from electrical outlets and disconnect all cables that are connected to the computer.  
2. Place a soft, clean towel or cloth on the desk or surface. Hold the sides of your computer and gently lay  
it down so that the screen is against the surface and the cover is facing up.  
3. Remove the computer cover. See “Removing the computer cover” on page 42.  
4. Locate the rear I/O assembly. See “Locating components” on page 15.  
5. Remove the screws 1 that secure the rear I/O assembly to the chassis. Then, lift the rear I/O assembly  
upward to remove it from the rear I/O assembly slot.  
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Figure 16. Removing the rear I/O assembly  
6. To reinstall the rear I/O assembly, align the screw holes in the rear I/O assembly with those in the  
chassis. Then, press the top of the rear I/O assembly downward until it snaps into place.  
7. Install the screws to secure the rear I/O assembly to the chassis.  
What to do next:  
• To work with another piece of hardware, go to the appropriate section.  
• To complete the installation or replacement, go to “Completing the parts replacement” on page 71.  
Installing or replacing a memory module  
Attention:  
Do not open your computer or attempt any repair before reading and understanding “Important safety information”  
on page v.  
This section provides instructions on how to install or replace a memory module.  
Your computer has two slots for installing or replacing DDR3 SODIMMs that provide up to a maximum of  
16 GB system memory. When installing or replacing a memory module, use 2 GB, 4 GB or 8 GB DDR3  
SODIMMs in any combination up to a maximum of 16 GB.  
To install or replace a memory module, do the following:  
1. Remove all media from the drives and turn off all attached devices and the computer. Then, disconnect  
all power cords from electrical outlets and disconnect all cables that are connected to the computer.  
2. Place a soft, clean towel or cloth on the desk or surface. Hold the sides of your computer and gently lay  
it down so that the screen is against the surface and the cover is facing up.  
3. Remove the frame stand. See “Installing the monitor stand” on page 40.  
4. Remove the computer cover. See “Removing the computer cover” on page 42.  
Chapter 5. Installing or replacing hardware 45  
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5. Locate the memory modules. See “Locating components” on page 15.  
6. Open the retaining clips. If you are replacing an old memory module, open the retaining clips and  
remove the memory module being replaced as shown.  
Figure 17. Removing the memory module  
7. Insert the notched end 2 of the new memory module into the slot 1 . Press the memory module firmly  
and pivot the memory module until it snaps into place. Ensure that the memory module is secured  
in the slot and does not move easily.  
Figure 18. Installing a memory module  
What to do next:  
• To work with another piece of hardware, go to the appropriate section.  
• To complete the installation or replacement, go to “Completing the parts replacement” on page 71.  
Replacing the hard disk drive  
Attention:  
Do not open your computer or attempt any repair before reading and understanding “Important safety information”  
on page v.  
This section provides instructions on how to replace the hard disk drive.  
To replace the hard disk drive, do the following:  
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1. Remove all media from the drives and turn off all attached devices and the computer. Then, disconnect  
all power cords from electrical outlets and disconnect all cables that are connected to the computer.  
2. Place a soft, clean towel or cloth on the desk or surface. Hold the sides of your computer and gently lay  
it down so that the screen is against the surface and the cover is facing up.  
3. Remove the computer cover. See “Removing the computer cover” on page 42.  
4. Locate the hard disk drive in the computer. See “Locating components” on page 15.  
5. Press the clips of the hard disk drive bracket inward, and then slide the hard disk drive to the left to  
remove it from the chassis.  
Figure 19. Removing the hard disk drive  
6. Flex the sides of the hard disk drive bracket properly to remove the hard disk drive out of the bracket.  
7. To install the new hard disk drive into the bracket, flex the bracket and align pin 1 , pin 2 , pin 3 , and pin  
4 on the bracket with the corresponding holes in the hard disk drive.  
Figure 20. Installing the hard disk drive into the bracket  
Chapter 5. Installing or replacing hardware 47  
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8. To install the hard disk drive to the chassis, align the four pins on the hard disk drive bracket with  
the corresponding clips in the chassis and slide the hard disk drive bracket to the right until it snaps  
into position.  
Figure 21. Installing the hard disk drive  
What to do next:  
• To work with another piece of hardware, go to the appropriate section.  
• To complete the installation or replacement, go to “Completing the parts replacement” on page 71.  
Replacing the optical drive  
Attention:  
Do not open your computer or attempt any repair before reading and understanding “Important safety information”  
on page v.  
This section provides instructions on how to replace the optical drive.  
Note: The optical drive is available only in some models.  
To replace the optical drive, do the following:  
1. Remove all media from the drives and turn off all attached devices and the computer. Then, disconnect  
all power cords from electrical outlets and disconnect all cables that are connected to the computer.  
2. Place a soft, clean towel or cloth on the desk or surface. Hold the sides of your computer and gently lay  
it down so that the screen is against the surface and the cover is facing up.  
3. Remove the computer cover. See “Removing the computer cover” on page 42.  
4. Locate the optical drive. See “Locating components” on page 15.  
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5. Press the optical drive release button 1 toward the top of the computer, and then slide the optical drive  
out of the optical drive bay.  
Figure 22. Removing the optical drive  
6. To install a new optical drive, slide the new optical drive into the optical drive bay until it snaps into  
position.  
Figure 23. Installing the optical drive  
What to do next:  
• To work with another piece of hardware, go to the appropriate section.  
• To complete the installation or replacement, go to “Completing the parts replacement” on page 71.  
Replacing the converter board  
Attention:  
Do not open your computer or attempt any repair before reading and understanding “Important safety information”  
on page v.  
This section provides instructions on how to replace the converter board.  
Chapter 5. Installing or replacing hardware 49  
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To replace the converter board, do the following:  
1. Remove all media from the drives and turn off all attached devices and the computer. Then, disconnect  
all power cords from electrical outlets and disconnect all cables that are connected to the computer.  
2. Place a soft, clean towel or cloth on the desk or surface. Hold the sides of your computer and gently lay  
it down so that the screen is against the surface and the cover is facing up.  
3. Remove the computer cover. See “Removing the computer cover” on page 42.  
4. Remove the optical drive. See “Replacing the optical drive” on page 48.  
5. Locate the converter board. See “Locating components” on page 15.  
6. Remove the three screws 1 that secure the converter board to the chassis and disconnect the cables.  
Then, lift the converter board off the chassis.  
Figure 24. Removing the converter board  
7. Connect the cables to the new converter board and align the three screw holes in the new converter  
board with those in the chassis.  
8. Install the three screws to secure the new converter board to the chassis.  
9. Reinstall the optical drive. See “Replacing the optical drive” on page 48.  
What to do next:  
• To work with another piece of hardware, go to the appropriate section.  
• To complete the installation or replacement, go to “Completing the parts replacement” on page 71.  
Replacing the heat sink  
Attention:  
Do not open your computer or attempt any repair before reading and understanding “Important safety information”  
on page v.  
This section provides instructions on how to replace the heat sink.  
CAUTION:  
The heat sink might be very hot. Turn off the computer and wait three to five minutes to let the  
computer cool before removing the computer cover.  
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To replace the heat sink, do the following:  
1. Remove all media from the drives and turn off all attached devices and the computer. Then, disconnect  
all power cords from electrical outlets and disconnect all cables that are connected to the computer.  
2. Place a soft, clean towel or cloth on the desk or surface. Hold the sides of your computer and gently lay  
it down so that the screen is against the surface and the cover is facing up.  
3. Remove the computer cover. See “Removing the computer cover” on page 42.  
4. Locate the heat sink. See “Locating components” on page 15.  
5. Follow the following sequence to remove the four screws that secure the heat sink to the system board:  
a. Partially remove screw 1 , then fully remove screw 2 , and then fully remove screw 1 .  
b. Partially remove screw 3 , then fully remove screw 4 , and then fully remove screw 3 .  
Note: Carefully remove the four screws from the system board to avoid any possible damage to the  
system board. The four screws cannot be removed from the heat sink.  
Figure 25. Removing the heat sink  
6. Remove the failing heat sink off the system board.  
Notes:  
• You might have to gently twist the heat sink to free it from the microprocessor.  
• Do not touch the thermal grease while handling the heat sink.  
7. Position the new heat sink on the system board so that the four screws are aligned with the  
corresponding holes in the system board.  
8. Follow the following sequence to install the four screws to secure the heat sink, as shown in Figure 25  
“Removing the heat sink” on page 51.  
a. Partially tighten screw 1 , then fully tighten screw 2 , and then fully tighten screw 1 .  
b. Partially tighten screw 3 , then fully tighten screw 4 , and then fully tighten screw 3 .  
Chapter 5. Installing or replacing hardware 51  
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What to do next:  
• To work with another piece of hardware, go to the appropriate section.  
• To complete the installation or replacement, go to “Completing the parts replacement” on page 71.  
Replacing the microprocessor  
Attention:  
Do not open your computer or attempt any repair before reading and understanding “Important safety information”  
on page v.  
This section provides instructions on how to replace the microprocessor.  
CAUTION:  
The heat sink and microprocessor might be very hot. Turn off the computer and wait three to five  
minutes to let the computer cool before removing the computer cover.  
To replace the microprocessor, do the following:  
1. Remove all media from the drives and turn off all attached devices and the computer. Then, disconnect  
all power cords from electrical outlets and disconnect all cables that are connected to the computer.  
2. Place a soft, clean towel or cloth on the desk or surface. Hold the sides of your computer and gently lay  
it down so that the screen is against the surface and the cover is facing up.  
3. Remove the computer cover. See “Removing the computer cover” on page 42.  
4. Locate the system board and disconnect all cables connected to the system board. See “Locating  
parts on the system board” on page 16.  
5. Remove the heat sink to gain access to the microprocessor. See “Replacing the heat sink” on page 50.  
Note: Place the heat sink on its side so that the thermal grease on the bottom of it does not get in  
contact with anything.  
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6. Lift the small handle 1 and open the retainer 2 to access the microprocessor 3 .  
Figure 26. Accessing the microprocessor  
7. Lift the microprocessor straight up and out of the microprocessor socket.  
Figure 27. Removing the microprocessor  
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Notes:  
• Your microprocessor and socket might look different from the one illustrated.  
• Note the orientation of the microprocessor in the socket. You can either look for the small triangle 1  
on one corner of the microprocessor or note the orientation of the notches 2 on the microprocessor.  
This is important when installing the new microprocessor on the system board.  
• Touch only the edges of the microprocessor. Do not touch the gold contacts on the bottom.  
• Do not drop anything onto the microprocessor socket while it is exposed. The socket pins must be  
kept as clean as possible.  
8. Ensure that the small handle is in the raised position and the microprocessor retainer is fully open.  
9. Remove the protective cover that protects the gold contacts of the new microprocessor.  
10. Hold the new microprocessor by its sides and align the small triangle on one corner of the new  
microprocessor with the corresponding small triangle on one corner of the microprocessor socket.  
11. Lower the new microprocessor straight down into the microprocessor socket on the system board.  
Figure 28. Installing the microprocessor  
12. Close the microprocessor retainer and lock it into position with the small handle to secure the new  
microprocessor in the socket.  
13. Reinstall the heat sink. See “Replacing the heat sink” on page 50.  
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14. Reconnect all cables that were disconnected from the system board.  
What to do next:  
• To work with another piece of hardware, go to the appropriate section.  
• To complete the replacement, go to “Completing the parts replacement” on page 71.  
Replacing the internal speakers  
Attention:  
Do not open your computer or attempt any repair before reading and understanding “Important safety information”  
on page v.  
This section provides instructions on how to replace the internal speakers.  
To replace the internal speakers, do the following:  
1. Remove all media from the drives and turn off all attached devices and the computer. Then, disconnect  
all power cords from electrical outlets and disconnect all cables that are connected to the computer.  
2. Place a soft, clean towel or cloth on the desk or surface. Hold the sides of your computer and gently lay  
it down so that the screen is against the surface and the cover is facing up.  
3. Remove the computer cover. See “Removing the computer cover” on page 42.  
4. Locate the internal speakers. See “Locating components” on page 15.  
5. Note the location of the internal speaker cable connection. Note the routing of the internal speaker  
cables. Disconnect the internal speaker cables from the system board.  
6. Remove the two screws that secure each internal speaker to the front bezel, and then remove the  
internal speakers from the computer.  
Figure 29. Removing the internal speakers  
7. Route the new internal speaker cables, and then position the new internal speakers on the front bezel so  
that the two screw holes in each internal speaker align with those in the front bezel.  
8. Reinstall the two screws to secure each of the internal speakers to the front bezel.  
9. Reconnect the internal speaker cables to the system board. See “Locating parts on the system board”  
on page 16.  
What to do next:  
• To work with another piece of hardware, go to the appropriate section.  
Chapter 5. Installing or replacing hardware 55  
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• To complete the installation or replacement, go to “Completing the parts replacement” on page 71.  
Replacing the thermal sensor  
Attention:  
Do not open your computer or attempt any repair before reading and understanding “Important safety information”  
on page v.  
This section provides instructions on how to replace the thermal sensor.  
To replace the thermal sensor, do the following:  
1. Remove all media from the drives and turn off all attached devices and the computer. Then, disconnect  
all power cords from electrical outlets and disconnect all cables that are connected to the computer.  
2. Place a soft, clean towel or cloth on the desk or surface. Hold the sides of your computer and gently lay  
it down so that the screen is against the surface and the cover is facing up.  
3. Remove the computer cover. See “Removing the computer cover” on page 42.  
4. Locate the thermal sensor. See “Locating components” on page 15.  
5. Note the routing of the thermal sensor cable and then disconnect the thermal sensor cable from the  
system board.  
6. Remove the screws 1 that secure the VESA mount bracket and then lift the VESA mount bracket  
off the chassis.  
Figure 30. Removing the VESA mount bracket  
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7. Press one of the thermal sensor clips inward to disengage the thermal sensor from the VESA mount  
bracket.  
Note: The location of the thermal sensor in your computer might be slightly different from the illustration.  
Figure 31. Removing the thermal sensor  
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8. To install a new thermal sensor, insert one of the clips of the new thermal sensor to the corresponding  
hole in the VESA mount bracket, and then press the thermal sensor towards the VESA mount bracket  
until it snaps into position.  
Note: The location of the thermal sensor in your computer might be slightly different from the illustration.  
Figure 32. Installing the thermal sensor  
9. Connect the thermal sensor cable to the system board. See “Locating parts on the system board”  
on page 16.  
10. Align the screw holes in the VESA mount bracket with those in the chassis and then install the screws to  
secure the VESA mount bracket to the chassis.  
What to do next:  
• To work with another piece of hardware, go to the appropriate section.  
• To complete the installation or replacement, go to “Completing the parts replacement” on page 71.  
Replacing the integrated camera  
Attention:  
Do not open your computer or attempt any repair before reading and understanding “Important safety information”  
on page v.  
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This section provides instructions on how to replace the integrated camera.  
Note: The integrated camera is available only in some models.  
To replace the integrated camera, do the following:  
1. Remove all media from the drives and turn off all attached devices and the computer. Then, disconnect  
all power cords from electrical outlets and disconnect all cables that are connected to the computer.  
2. Place a soft, clean towel or cloth on the desk or surface. Hold the sides of your computer and gently lay  
it down so that the screen is against the surface and the cover is facing up.  
3. Remove the computer cover. See “Removing the computer cover” on page 42.  
4. Locate the integrated camera. See “Locating components” on page 15.  
5. Note the routing of the integrated camera cable and then disconnect the integrated camera cable from  
the system board. See “Locating parts on the system board” on page 16.  
6. Remove the two screws 1 that secure the integrated camera to the front bezel, and then remove the  
integrated camera from the computer.  
Figure 33. Removing the integrated camera  
7. Route the new integrated camera cable and then position the new integrated camera in place. Align the  
two screw holes in the new integrated camera with those in the front bezel.  
8. Reinstall the two screws to secure the new integrated camera to the front bezel.  
9. Connect the integrated camera cable to the system board. See “Locating parts on the system board”  
on page 16.  
What to do next:  
• To work with another piece of hardware, go to the appropriate section.  
• To complete the installation or replacement, go to “Completing the parts replacement” on page 71.  
Chapter 5. Installing or replacing hardware 59  
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Replacing the Wi-Fi card  
Attention:  
Do not open your computer or attempt any repair before reading and understanding “Important safety information”  
on page v.  
This section provides instructions on how to replace the Wi-Fi card.  
Note: The Wi-Fi card is available only in some models.  
To replace the Wi-Fi card, do the following:  
1. Remove all media from the drives and turn off all attached devices and the computer. Then, disconnect  
all power cords from electrical outlets and disconnect all cables that are connected to the computer.  
2. Place a soft, clean towel or cloth on the desk or surface. Hold the sides of your computer and gently lay  
it down so that the screen is against the surface and the cover is facing up.  
3. Remove the computer cover. See “Removing the computer cover” on page 42.  
4. Locate the Wi-Fi card on the system board. See “Locating parts on the system board” on page 16.  
5. Disconnect the two cables from the Wi-Fi card, and then remove the screw that secures the Wi-Fi card  
to the system board.  
Figure 34. Removing the cables from the Wi-Fi card  
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6. Carefully pivot the Wi-Fi card upward and lift the Wi-Fi card to remove it from the mini PCI Express  
x1 card slot.  
Figure 35. Removing the Wi-Fi card  
7. Insert the notched end of the new Wi-Fi card into the mini PCI Express x1 card slot. Press the new  
Wi-Fi card firmly and then pivot the Wi-Fi card to align the screw hole in the new Wi-Fi card with the one  
in the system board.  
8. Install the screw to secure the new Wi-Fi card to the system board.  
9. Connect the two cables to the new Wi-Fi card.  
Note: The black cable should be connected to the WiFi card connector MAIN. The grey cable should  
be connected to the WiFi card connector AUX.  
What to do next:  
• To work with another piece of hardware, go to the appropriate section.  
• To complete the installation or replacement, go to “Completing the parts replacement” on page 71.  
Replacing the ambient light sensor  
Attention:  
Do not open your computer or attempt any repair before reading and understanding “Important safety information”  
on page v.  
This section provides instructions on how to replace the ambient light sensor.  
Note: The ambient light sensor is available only in some models.  
To replace the ambient light sensor, do the following:  
Chapter 5. Installing or replacing hardware 61  
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1. Remove all media from the drives and turn off all attached devices and the computer. Then, disconnect  
all power cords from electrical outlets and disconnect all cables that are connected to the computer.  
2. Place a soft, clean towel or cloth on the desk or surface. Hold the sides of your computer and gently lay  
it down so that the screen is against the surface and the cover is facing up.  
3. Remove the computer cover. See “Removing the computer cover” on page 42.  
4. Locate the ambient light sensor. See “Locating components” on page 15.  
5. Carefully remove the two screws 1 that secure the ambient light sensor and then lift the ambient light  
sensor out of the computer.  
Figure 36. Removing the ambient light sensor  
6. Disconnect the ambient light sensor cable from the system board.  
7. Align the screw holes in the new ambient light sensor with the corresponding holes in the front bezel  
and then install the two screws to secure the ambient light sensor.  
8. Connect the new ambient light sensor cable to the system board. See “Locating parts on the system  
board” on page 16.  
What to do next:  
• To work with another piece of hardware, go to the appropriate section.  
• To complete the installation or replacement, go to “Completing the parts replacement” on page 71.  
Replacing the card reader  
Attention:  
Do not open your computer or attempt any repair before reading and understanding “Important safety information”  
on page v.  
This section provides instructions on how to replace the card reader.  
Note: The card reader is available only in some models.  
To replace the card reader, do the following:  
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1. Remove all media from the drives and turn off all attached devices and the computer. Then, disconnect  
all power cords from electrical outlets and disconnect all cables that are connected to the computer.  
2. Place a soft, clean towel or cloth on the desk or surface. Hold the sides of your computer and gently lay  
it down so that the screen is against the surface and the cover is facing up.  
3. Remove the computer cover. See “Removing the computer cover” on page 42.  
4. Locate the card reader. See “Locating components” on page 15.  
5. Disconnect the card reader cable from the card reader.  
6. Remove the two screws 1 that secure the card reader and then lift the card reader out of the computer.  
Figure 37. Removing the card reader  
7. Align the screw holes in the new card reader with those on the system board and then install the  
two screws to secure the card reader.  
8. Connect the card reader cable to the new card reader.  
What to do next:  
• To work with another piece of hardware, go to the appropriate section.  
• To complete the installation or replacement, go to “Completing the parts replacement” on page 71.  
Replacing the ExpressCard  
Attention:  
Do not open your computer or attempt any repair before reading and understanding “Important safety information”  
on page v.  
This section provides instructions on how to replace the ExpressCard.  
Note: The ExpressCard is available only in some models.  
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To replace the ExpressCard, do the following:  
1. Remove all media from the drives and turn off all attached devices and the computer. Then, disconnect  
all power cords from electrical outlets and disconnect all cables that are connected to the computer.  
2. Place a soft, clean towel or cloth on the desk or surface. Hold the sides of your computer and gently lay  
it down so that the screen is against the surface and the cover is facing up.  
3. Remove the computer cover. See “Removing the computer cover” on page 42.  
4. Locate the ExpressCard. See “Locating components” on page 15.  
5. Carefully remove the four screws 1 that secure the ExpressCard to the system board and then lift it  
off the system board.  
Figure 38. Removing the ExpressCard  
6. Connect the new ExpressCard to the ExpressCard connector on the system board. Align the screw  
holes in the new ExpressCard with the corresponding holes in the system board and then install the  
four screws to secure the new ExpressCard to the system board.  
What to do next:  
• To work with another piece of hardware, go to the appropriate section.  
• To complete the installation or replacement, go to “Completing the parts replacement” on page 71.  
Replacing the heat sink and fan assembly for GPU  
Attention:  
Do not open your computer or attempt any repair before reading and understanding “Important safety information”  
on page v.  
This section provides instructions on how to replace the heat sink and fan assembly for GPU.  
Note: The heat sink and fan assembly for GPU is available only in models installed with the GPU.  
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CAUTION:  
The heat sink and fan assembly for GPU might be very hot. Turn off the computer and wait three to  
five minutes to let the computer cool before removing the computer cover.  
To replace the heat sink and fan assembly for GPU, do the following:  
1. Remove all media from the drives and turn off all attached devices and the computer. Then, disconnect  
all power cords from electrical outlets and disconnect all cables that are connected to the computer.  
2. Place a soft, clean towel or cloth on the desk or surface. Hold the sides of your computer and gently lay  
it down so that the screen is against the surface and the cover is facing up.  
3. Remove the computer cover. See “Removing the computer cover” on page 42.  
4. Locate the heat sink and fan assembly for GPU. See “Locating components” on page 15.  
5. Note the routing of the GPU fan cable and then disconnect the GPU fan cable from the system board.  
6. Follow the following sequence to remove the four screws that secure the heat sink and fan assembly  
for GPU to the system board:  
a. Partially remove screw 1 , then fully remove screw 2 , and then fully remove screw 1 .  
b. Partially remove screw 3 , then fully remove screw 4 , and then fully remove screw 3 .  
Note: Carefully remove the four screws from the system board to avoid any possible damage to the  
system board. The four screws cannot be removed from the heat sink and fan assembly for GPU.  
Figure 39. Removing the heat sink and fan assembly for GPU  
7. Lift the failing heat sink and fan assembly for GPU off the system board.  
Notes:  
Chapter 5. Installing or replacing hardware 65  
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• You might have to gently twist the heat sink and fan assembly for GPU to free it from the  
microprocessor.  
• Do not touch the thermal grease while handling the heat sink and fan assembly for GPU.  
8. Position the new heat sink and fan assembly for GPU on the system board so that the four screws are  
aligned with the corresponding holes in the system board.  
9. Follow the following sequence to install the four screws to secure the heat sink and fan assembly for  
GPU, as shown in Figure 39 “Removing the heat sink and fan assembly for GPU” on page 65.  
a. Partially tighten screw 1 , then fully tighten screw 2 , and then fully tighten screw 1 .  
b. Partially tighten screw 3 , then fully tighten screw 4 , and then fully tighten screw 3 .  
10. Connect the GPU fan cable to the system board. See “Locating parts on the system board” on page 16.  
What to do next:  
• To work with another piece of hardware, go to the appropriate section.  
• To complete the installation or replacement, go to “Completing the parts replacement” on page 71.  
Replacing the rear PS/2 connectors and serial port assembly  
Attention:  
Do not open your computer or attempt any repair before reading and understanding “Important safety information”  
on page v.  
This section provides instructions on how to replace the rear PS/2 connectors and serial port assembly.  
Note: The rear PS/2 connectors and serial port assembly is available only in some models.  
To replace the rear PS/2 connectors and serial port assembly, do the following:  
1. Remove all media from the drives and turn off all attached devices and the computer. Then, disconnect  
all power cords from electrical outlets and disconnect all cables that are connected to the computer.  
2. Place a soft, clean towel or cloth on the desk or surface. Hold the sides of your computer and gently lay  
it down so that the screen is against the surface and the cover is facing up.  
3. Remove the computer cover. See “Removing the computer cover” on page 42.  
4. Locate the rear PS/2 connectors and serial port assembly. See “Locating components” on page 15.  
5. Remove the rear I/O assembly and disconnect the cables of the rear PS/2 connectors and serial port  
assembly from the system board. See “Removing and reinstalling the rear I/O assembly” on page 44.  
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6. Remove the screw 1 to disengage the rear PS/2 connectors and serial port assembly from the chassis.  
Note: You might have to remove two screws to disengage the rear PS/2 connectors and serial port  
assembly from the chassis.  
Figure 40. Removing the rear PS/2 connectors and serial port assembly  
7. Align the screw hole in the new rear PS/2 connectors and serial port assembly with the corresponding  
screw hole in the chassis. Then, install the screw to secure the new rear PS/2 connectors and serial  
port assembly to the chassis.  
8. Connect the cables of the new rear PS/2 connectors and serial port assembly to the system board. See  
“Locating parts on the system board” on page 16.  
9. Reinstall the rear I/O assembly. See “Removing and reinstalling the rear I/O assembly” on page 44.  
What to do next:  
• To work with another piece of hardware, go to the appropriate section.  
• To complete the installation or replacement, go to “Completing the parts replacement” on page 71.  
Replacing the mouse  
Attention:  
Do not open your computer or attempt any repair before reading and understanding “Important safety information”  
on page v.  
This section provides instructions on how to replace the mouse.  
• If you are using a wired mouse, do the following:  
1. Disconnect the old mouse cable from the computer.  
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2. Connect a new mouse to the appropriate connector on the computer. Your mouse might be  
connected to a PS/2 mouse connector 1 or a USB connector 2 . Depending on where to connect  
your mouse, see “Locating connectors, controls, and indicators on the front of your computer” on  
page 10 or “Locating connectors on the rear of your computer” on page 13.  
Figure 41. Mouse connectors  
• If you are using a wireless mouse, do the following:  
1. Disconnect the USB dongle from your computer. Then, take away your failing wireless mouse.  
2. Remove the new wireless mouse from the package.  
3. Remove the USB dongle from the compartment of the new wireless mouse or from the compartment  
of the new wireless keyboard.  
4. Connect the USB dongle to an available USB connector on your computer.  
5. Follow the instructions in the table below to install the batteries for the mouse.  
6. Switch on the power button on the bottom of the wireless mouse, and then it is ready to use.  
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1. Open the mouse battery-compartment cover.  
2. Remove the USB dongle from the mouse.  
4. Insert two AA batteries into the mouse according to  
the polarity indicators.  
3. Connect the USB dongle to any USB connector on  
the computer.  
5. Close the mouse battery-compartment cover and  
slide it forward until it clicks into place.  
6. Slide the power switch on the mouse to the On  
position and the LED (light-emitting diode) is on.  
Notes:  
– The green LED indicates that the mouse is ready for use.  
– The flashing amber LED indicates a low battery power level.  
– Push the power switch to the off position when you are not using the mouse. This extends the  
battery life.  
– Disconnect the USB dongle from your computer and store it in the wireless mouse compartment or in  
the wireless keyboard compartment when not in use.  
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What to do next:  
• To work with another piece of hardware, go to the appropriate section.  
• To complete the replacement, go to “Completing the parts replacement” on page 71.  
Replacing the keyboard  
Attention:  
Do not open your computer or attempt any repair before reading and understanding “Important safety information”  
on page v.  
This section provides instructions on how to replace the keyboard.  
• If you are using a wired keyboard, do the following:  
1. Disconnect the old keyboard cable from the computer.  
2. Connect a new keyboard to the appropriate connector on the computer. Your keyboard might be  
connected to a PS/2 keyboard connector 1 or a USB connector 2 . Depending on where to connect  
your keyboard, see “Locating connectors, controls, and indicators on the front of your computer” on  
page 10 or “Locating connectors on the rear of your computer” on page 13.  
Figure 42. Keyboard connectors  
• If you are using a wireless keyboard, do the following:  
1. Take away your failing wireless keyboard.  
2. Remove the new wireless keyboard from the package.  
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3. Install the keyboard by opening the keyboard battery-compartment cover and installing two AAA  
batteries according to the polarity indicators.  
Figure 43. Installing the keyboard batteries  
4. Remove the USB dongle from the keyboard battery-compartment or from the wireless mouse  
battery-compartment and connect it to an available USB connector on the computer. See “Replacing  
the mouse” on page 67.  
5. Close the battery-compartment cover. The keyboard is ready for use.  
What to do next:  
• To work with another piece of hardware, go to the appropriate section.  
• To complete the replacement, go to “Completing the parts replacement” on page 71.  
Completing the parts replacement  
After completing the installation or replacement for all parts, you need to reinstall the computer cover and  
reconnect cables. Depending on the parts you installed or replaced, you might need to confirm the updated  
information in the Setup Utility program. Refer to Chapter 7 “Using the Setup Utility program” on page 81.  
To reinstall the computer cover and reconnect cables to your computer, do the following:  
1. Ensure that all components have been reassembled correctly and that no tools or loose screws are left  
inside your computer. See “Locating components” on page 15 for the locations of various components  
in your computer.  
2. Ensure that the cables are routed correctly before reinstalling the computer cover. Keep cables clear of  
the hinges and sides of the computer chassis to avoid interference with reinstalling the computer cover.  
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3. Align the four plastic tabs on the top of the computer cover with the corresponding tabs in the front  
bezel. Then, pivot the computer cover downward until it snaps into position.  
Figure 44. Installing the computer cover  
4. If there is a Kensington-style cable lock available, lock the computer. See “Attaching a Kensington-style  
cable lock” on page 36.  
5. If there is a frame stand, reinstall it. See “Installing the monitor stand” on page 40.  
6. Reconnect the external cables and power cords to the computer. See “Locating connectors on the  
rear of your computer” on page 13.  
7. To update your configuration, refer to Chapter 7 “Using the Setup Utility program” on page 81.  
Note: In most areas of the world, Lenovo requires the return of the defective Customer Replaceable Unit  
(CRU). Information about this will come with the CRU or will come a few days after the CRU arrives.  
Obtaining device drivers  
You can obtain device drivers for operating systems that are not preinstalled at  
http://www.lenovo.com/support. Installation instructions are provided in readme files with the device-driver  
files.  
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Chapter 6. Recovery information  
This chapter provides information about the recovery solutions provided by Lenovo.  
•
•
“Recovery information for the Windows 7 operating system” on page 73  
“Recovery information for the Windows 8 or Windows 8.1 operating system” on page 79  
Recovery information for the Windows 7 operating system  
This section contains the following topics:  
• Creating and using recovery media  
• Performing backup and recovery operations  
• Using the Rescue and Recovery workspace  
• Creating and using a rescue medium  
• Installing or reinstalling device drivers  
• Solving recovery problems  
Notes:  
1. The recovery information in this chapter only applies to the computers that have the Rescue and  
Recovery program or the Product Recovery program installed. If the Enhanced Backup and Restore  
icon in the Lenovo ThinkVantage Tools program is dimmed, it indicates that you need to install  
the Rescue and Recovery program manually before enabling its features. To install the Rescue and  
Recovery program, do the following:  
a. Click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools, and double-click Enhanced Backup  
and Restore.  
b. Follow the instructions on the screen.  
c. When the installation process completes, the Enhanced Backup and Restore icon is activated.  
2. There are a variety of methods to choose from when considering how to recover in the event of a  
software- or hardware-related problem. Some methods vary depending on the type of operating system  
that is installed.  
3. The product on the recovery media may be used only for the following purposes:  
• Restore the product preinstalled on your computer  
• Reinstall the product  
• Modify the product using the Additional Files  
Creating and using recovery media  
You can use recovery media to restore the hard disk drive to the factory default state. Recovery media are  
useful if you transfer the computer to another area, sell the computer, recycle the computer, or put the  
computer in an operational state after all other methods of recovery have failed. As a precautionary measure,  
it is important to create recovery media as early as possible.  
Note: The recovery operations you can perform using recovery media vary depending on the operating  
system from which the recovery media were created. The recovery media might contain a boot medium  
and a data medium. Your Microsoft Windows license permits you to create only one data medium, so it is  
important that you store the recovery media in a safe place after you have made them.  
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Creating recovery media  
This section provides instructions on how to create recovery media.  
Note: On the Windows 7 operating system, you can create recovery media using discs or external USB  
storage devices.  
To create recovery media on the Windows 7 operating system, click Start ➙ All Programs ➙ Lenovo  
ThinkVantage Tools ➙ Factory Recovery Disks. Then, follow the instructions on the screen.  
Using recovery media  
This section provides instructions on how to use recovery media.  
On the Windows 7 operating system, you can use recovery media to restore the contents of the hard disk  
drive to the factory default state. Also, you can use recovery media to put the computer in an operational  
state after all other methods of hard disk drive recovery have failed.  
Attention: When you use recovery media to restore the contents of the hard disk to the factory default state,  
all the files currently on the hard disk drive will be deleted and replaced by the factory default files.  
To use recovery media on the Windows 7 operating system, do the following:  
1. Depending on the type of your recovery media, connect the boot medium (memory key or other USB  
storage device) to the computer, or insert the boot disc into the optical drive.  
2. Repeatedly press and release the F12 key when turning on the computer. When the Please select  
boot device window opens, release the F12 key.  
3. Select the desired startup device and press Enter. The restore process begins.  
4. Follow the instructions on the screen to complete the operation.  
Note: After restoring your computer hard disk drive to the factory default state, you might have to reinstall  
device drivers for some devices. See “Reinstalling device drivers” on page 78.  
Performing backup and recovery operations  
The Rescue and Recovery program enables you to back up all your hard disk drive contents including the  
operating system, data files, software programs, and personal settings. You can designate where the  
Rescue and Recovery program stores the backup:  
• In a protected area of your hard disk drive  
• On the secondary hard disk drive if a secondary hard disk drive is installed in your computer  
• On an attached external USB hard disk drive  
• On a network drive  
• On recordable discs (a recordable optical drive is required for this option)  
After you have backed up the contents of the hard disk drive, you can restore the complete contents of the  
hard disk drive, restore selected files only, or restore the Windows operating system and applications only  
while keeping the other data on your hard disk drive.  
Performing a backup operation  
This section provides instructions on how to perform a backup operation using the Rescue and Recovery  
program.  
To perform a backup operation using the Rescue and Recovery program on the Windows 7 operating  
system, do the following:  
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1. From the Windows desktop, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Enhanced  
Backup and Restore. The Rescue and Recovery program opens.  
2. In the Rescue and Recovery main window, click the Launch advanced Rescue and Recovery arrow.  
3. Click Back up your hard drive and select backup operation options. Then, follow the instructions on  
the screen to complete the backup operation.  
Performing a recovery operation  
This section provides instructions on how to perform a recovery operation using the Rescue and Recovery  
program.  
To perform a recovery operation using the Rescue and Recovery program on the Windows 7 operating  
system, do the following:  
1. From the Windows desktop, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Enhanced  
Backup and Restore. The Rescue and Recovery program opens.  
2. In the Rescue and Recovery main window, click the Launch advanced Rescue and Recovery arrow.  
3. Click the Restore your system from a backup icon.  
4. Follow the instructions on the screen to complete the recovery operation.  
For more information about performing a recovery operation from the Rescue and Recovery workspace, see  
“Using the Rescue and Recovery workspace” on page 75.  
Using the Rescue and Recovery workspace  
The Rescue and Recovery workspace resides in a protected, hidden area of your hard disk drive that  
operates independently from the Windows operating system. This enables you to perform recovery  
operations even if you cannot start the Windows operating system. You can perform the following recovery  
operations from the Rescue and Recovery workspace:  
• Rescue files from your hard disk drive or from a backup: The Rescue and Recovery workspace enables  
you to locate files on your hard disk drive and transfer them to a network drive or other recordable media,  
such as a USB device or a disc. This solution is available even if you did not back up your files or if  
changes were made to the files since your last backup operation. You can also rescue individual files from  
a Rescue and Recovery backup located on your local hard disk drive, a USB device, or a network drive.  
• Restore your hard disk drive from a Rescue and Recovery backup: If you have backed up your hard disk  
drive using the Rescue and Recovery program, you can restore the hard disk drive from a Rescue and  
Recovery backup, even if you cannot start the Windows operating system.  
• Restore your hard disk drive to the factory default state: The Rescue and Recovery workspace enables  
you to restore the complete contents of your hard disk drive to the factory default state. If you have  
multiple partitions on your hard disk drive, you have the option to restore the C: partition and leave the  
other partitions intact. Because the Rescue and Recovery workspace operates independently from  
the Windows operating system, you can restore the hard disk drive to the factory default state even if  
you cannot start the Windows operating system.  
Attention: If you restore the hard disk drive from a Rescue and Recovery backup or restore the hard disk  
drive to the factory default settings, all files on the primary hard disk drive partition (usually drive C:) will be  
deleted in the recovery process. If possible, make copies of important files. If you are unable to start the  
Windows operating system, you can use the rescue files feature of the Rescue and Recovery workspace to  
copy files from your hard disk drive to other media.  
To start the Rescue and Recovery workspace, do the following:  
1. Make sure the computer is turned off.  
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2. Turn on your computer. When you see the logo screen, press Enter, and then press F11 to enter the  
Rescue and Recovery workspace.  
3. If you have set a Rescue and Recovery password, type your password when prompted. The Rescue  
and Recovery workspace opens after a short delay.  
Note: If the Rescue and Recovery workspace fails to open, see “Solving recovery problems” on page 78.  
4. Do one of the following:  
• To rescue files from your hard disk drive, click Rescue files and follow the instructions on the screen.  
• To restore your hard disk drive from a Rescue and Recovery backup or to restore your hard disk drive  
to the factory default settings, click Full Restore and follow the instructions on the screen.  
For more information about the features of the Rescue and Recovery workspace, click Help.  
Note: After restoring your hard disk drive to the factory default state, you might have to reinstall device  
drivers for some devices. See “Reinstalling device drivers” on page 78.  
Creating and using a rescue medium  
With a rescue medium, such as a disc or a USB hard disk drive, you can recover the computer from failures  
that prevent you from gaining access to the Rescue and Recovery workspace on your hard disk drive.  
Notes:  
1. The recovery operations you can perform using a rescue medium vary depending on the operating  
system.  
2. The rescue disc can be started in all types of optical drives.  
Creating a rescue medium  
This section provides instructions on how to create a rescue medium.  
To create a rescue medium on the Windows 7 operating system, do the following:  
1. From the Windows desktop, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Enhanced  
Backup and Restore. The Rescue and Recovery program opens.  
2. In the Rescue and Recovery main window, click the Launch advanced Rescue and Recovery arrow.  
3. Click the Create Rescue Media icon. The Create Rescue and Recovery Media window opens.  
4. In the Rescue Media area, select the type of the rescue medium you want to create. You can create a  
rescue medium using a disc, a USB hard disk drive, or a secondary internal hard disk drive.  
5. Click OK and follow the instructions on the screen to create a rescue medium.  
Using a rescue medium  
This section provides instructions on how to use the rescue medium you have created.  
• If you have created a rescue medium using a disc, use the following instructions to use the rescue medium:  
1. Turn off your computer.  
2. Repeatedly press and release the F12 key when turning on the computer. When the Please select  
boot device window opens, release the F12 key.  
3. In the Please select boot device window, select the desired optical drive as the first boot device.  
Then, insert the rescue disc into the optical drive and press Enter. The rescue medium starts.  
• If you have created a rescue medium using a USB hard disk drive, use the following instructions to  
use the rescue medium:  
1. Attach the USB hard disk drive to one of the USB connectors on your computer.  
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2. Repeatedly press and release the F12 key when turning on the computer. When the Please select  
boot device window opens, release the F12 key.  
3. In the Please select boot device window, select the USB hard disk drive as the first boot device and  
press Enter. The rescue medium starts.  
When the rescue medium starts, the Rescue and Recovery workspace opens. The help information for  
each feature is available from the Rescue and Recovery workspace. Follow the instructions to complete  
the recovery process.  
Reinstalling preinstalled applications and device drivers  
Your computer has provisions that enable you to reinstall selected factory-installed applications and device  
drivers.  
Reinstalling preinstalled applications  
This section provides instructions on how to reinstall preinstalled applications.  
To reinstall the selected applications preinstalled on your Lenovo computer, do the following:  
1. Turn on the computer.  
2. Go to the C:\SWTOOLS directory.  
3. Open the apps folder. Within the apps folder, there are several subfolders named for various applications  
installed in your computer.  
4. Open the appropriate application subfolder.  
5. In the application subfolder, look for a SETUP.EXE file or other appropriate EXE files for setup.  
Double-click the file and follow the instructions on the screen to complete the installation.  
Reinstalling preinstalled device drivers  
This section provides instructions on how to reinstall preinstalled device drivers.  
Attention: When you reinstall device drivers, you are changing the current configuration of your computer.  
Reinstall device drivers only when it is necessary to correct a problem with your computer.  
To reinstall the device driver for a factory-installed device, do the following:  
1. Turn on the computer.  
2. Go to the C:\SWTOOLS directory.  
3. Open the DRIVERS folder. Within the DRIVERS folder, there are several subfolders named for various  
devices installed in your computer, such as AUDIO or VIDEO.  
4. Open the appropriate device subfolder.  
5. Do one of the following:  
• In the device subfolder, look for a SETUP.exe file. Double-click the file and follow the instructions on  
the screen to complete the installation.  
• In the device subfolder, look for a README.txt file or a file with the .txt extension. This file might be  
named after the operating system, such as WIN98.txt. The TXT file contains information about how to  
install the device driver. Follow the instructions to complete the installation.  
• If the device subfolder contains a file with the .inf extension and you want to install the device  
driver using the INF file, refer to your Windows Help and Support information system for detailed  
information about how to install the device driver.  
Note: If you need updated device drivers, see “Getting the latest device drivers for your computer” on  
page 89 for more information.  
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Reinstalling software programs  
If a software program you installed on your computer is not working correctly, you might need to remove  
and reinstall it. Reinstalling overwrites the existing programs files and usually fixes any problems that  
you might have had with that program.  
To remove a program in your system, see Microsoft Windows help system for detailed information.  
To reinstall the program, do one of the following:  
Note: The method of reinstalling a program varies from program to program. Refer to the documentation  
provided with the program to see if your program has special installation instructions.  
• To reinstall most commercially available programs in your system, see Microsoft Windows help system  
for more information.  
• To reinstall selected application programs that came preinstalled from Lenovo, do the following:  
1. Turn on the computer.  
2. Go to the C:\SWTOOLS directory.  
3. Open the APPS folder. Within the APPS folder, there are several subfolders named for various  
applications installed in your computer.  
4. Open the appropriate application subfolder.  
5. In the application subfolder, look for a SETUP.EXE file or other appropriate EXE files for setup.  
Double-click the file and follow the instructions on the screen to complete the installation.  
Reinstalling device drivers  
To reinstall a device driver for an option you installed, refer to the documentation that comes with the option.  
When you reinstall device drivers, you are changing the current configuration of your computer. Reinstall  
device drivers only when it is necessary to correct a problem with your computer.  
For more information about reinstalling device drivers that came with your computer, see “Reinstalling  
preinstalled applications and device drivers” on page 77.  
Solving recovery problems  
If you are unable to access the Rescue and Recovery workspace or the Windows environment, do one  
of the following:  
• Use a rescue medium to start the Rescue and Recovery workspace. See “Creating and using a rescue  
medium” on page 76.  
• Use recovery media if all other methods of recovery have failed and you need to restore the hard disk  
drive to the factory default settings. See “Creating and using recovery media” on page 73.  
Note: If you are unable to access the Rescue and Recovery workspace or the Windows environment from  
a rescue medium or recovery media, you might not have the rescue device (an internal hard disk drive, a  
disc, a USB hard disk drive, or other external devices) set as the first boot device in the startup device  
sequence. You must first make sure that your rescue device is set as the first boot device in the startup  
device sequence in the Setup Utility program. See “Selecting a startup device” on page 84 for detailed  
information about temporarily or permanently changing the startup device sequence. For more information  
about the Setup Utility program, see Chapter 7 “Using the Setup Utility program” on page 81.  
It is important to create a rescue medium and a set of recovery media as early as possible and store them  
in a safe place for future use.  
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Recovery information for the Windows 8 or Windows 8.1 operating  
system  
This section provides information about the recovery solutions provided on computers preinstalled with  
the Windows 8 or Windows 8.1 operating system.  
Refreshing your computer  
If your computer does not perform well and the problem might be caused by a recently installed program,  
you can refresh your computer without losing your personal files or changing your settings.  
Attention: If you refresh your computer, the programs that came with your computer and the programs that  
you installed from Windows Store will be reinstalled, but all other programs will be removed.  
To refresh your computer, do one of the following:  
• For Windows 8:  
1. Move the pointer to the top-right or bottom-right corner of the screen to display the charms. Click  
Settings ➙ Change PC settings ➙ General.  
2. In the Refresh your PC without affecting your files section, click Get started.  
• For Windows 8.1:  
1. Move the pointer to the top-right or bottom-right corner of the screen to display the charms. Click  
Settings ➙ Change PC settings ➙ Update and recovery ➙ Recovery.  
2. In the Refresh your PC without affecting your files section, click Get started.  
Resetting your computer to the factory default settings  
You can reset your computer to the factory default settings. Resetting the computer will reinstall the  
operating system, and reinstall all the programs and settings that came with your computer.  
Attention: If you reset your computer, all your personal files and settings will be deleted. To avoid data loss,  
make a backup copy of all the data that you want to keep.  
To reset your computer, do one of the following:  
• For Windows 8:  
1. Move the pointer to the top-right or bottom-right corner of the screen to display the charms. Click  
Settings ➙ Change PC settings ➙ General.  
2. In the Remove everything and reinstall Windows section, click Get started.  
• For Windows 8.1:  
1. Move the pointer to the top-right or bottom-right corner of the screen to display the charms. Click  
Settings ➙ Change PC settings ➙ Update and recovery ➙ Recovery.  
2. In the Remove everything and reinstall Windows section, click Get started.  
Using the advanced startup options  
Advanced startup options enable you to change the startup settings of your Windows operating system,  
start the computer from an external device, or restore the Windows operating system from a system image.  
To use the advanced startup options, do the following:  
• For Windows 8:  
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1. Move the pointer to the top-right or bottom-right corner of the screen to display the charms. Click  
Settings ➙ Change PC settings ➙ General.  
2. In the Advanced startup section, click Restart now ➙ Troubleshoot ➙ Advanced options.  
3. Restart your computer following the instructions on the screen.  
• For Windows 8.1:  
1. Move the pointer to the top-right or bottom-right corner of the screen to display the charms. Click  
Settings ➙ Change PC settings ➙ Update and recovery ➙ Recovery.  
2. In the Advanced startup section, click Restart now ➙ Troubleshoot ➙ Advanced options.  
3. Restart your computer following the instructions on the screen.  
Recovering your operating system if Windows 8 or Windows 8.1 fails  
to start  
The Windows recovery environment on your computer is capable of operating independently from the  
Windows 8 or Windows 8.1 operating system. This enables you to recover or repair the operating system  
even if the Windows 8 or Windows 8.1 operating system fails to start.  
After two consecutive failed boot attempts, the Windows recovery environment starts automatically. Then  
you can choose repair and recovery options by following the instructions on the screen.  
Note: Ensure that your computer is connected to ac power during the recovery process.  
For more details about the recovery solutions provided on computers preinstalled with the Windows 8  
or Windows 8.1 operating system, refer to the help information system of the Windows 8 or Windows  
8.1 operating system.  
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Chapter 7. Using the Setup Utility program  
The Setup Utility program is used to view and change the configuration settings of your computer, regardless  
of which operating system you are using. However, the operating system settings might override any similar  
settings in the Setup Utility program.  
Starting the Setup Utility program  
To start the Setup Utility program, do the following:  
1. Make sure your computer is turned off.  
2. Repeatedly press and release the F1 key when turning on the computer. When you hear multiple  
beeps or see a logo screen, release the F1 key.  
Note: If a Power-On Password or an Administrator Password has been set, the Setup Utility program  
menu will not be displayed until you type the correct password. For more information, see “Using  
passwords” on page 81.  
When the POST detects that the hard disk drive has been removed from your computer or the memory  
module size has decreased, an error message will be displayed when you start the computer and you will be  
prompted to do one of the following:  
• Press F1 to enter the Setup Utility program.  
Note: After you enter the Setup Utility program, press F10 to save changes and exit the Setup Utility  
program. Press Enter when prompted to confirm the exit. The error message will not be displayed again.  
• Press F2 to bypass the error message and log in to the operating system.  
Note: You have to enable the configuration change detection feature for the POST to detect the removal of  
the hard disk drive. To enable the configuration change detection feature, do the following:  
1. Start the Setup Utility program.  
2. From the Setup Utility program main menu, select Security ➙ Configuration Change Detection,  
and press Enter.  
3. Select Enabled and press Enter.  
4. Press F10 to save changes and exit the Setup Utility program. Press Enter when prompted to confirm  
the exit.  
Viewing and changing settings  
The Setup Utility program menu lists various items about the system configuration. To view or change  
settings, start the Setup Utility program. See “Starting the Setup Utility program” on page 81. Then, follow  
the instructions on the screen.  
You can use either the keyboard or the mouse to navigate through BIOS menu choices. The keys used to  
perform various tasks are displayed at the bottom of each screen.  
Using passwords  
By using the Setup Utility program, you can set passwords to prevent unauthorized access to your computer  
and data. The following types of passwords are available:  
• Power-On Password  
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• Administrator Password  
• Hard Disk Password  
You do not have to set any passwords to use your computer. However, using passwords improves  
computing security. If you decide to set any passwords, read the following sections.  
Password considerations  
A password can be any combination of up to 64 alphabetic and numeric characters. For security reasons, it  
is recommended to use a strong password that cannot be easily compromised. To set a strong password,  
use the following guidelines:  
• Have at least eight characters in length  
• Contain at least one alphabetic character and one numeric character  
• Setup Utility program and hard disk drive passwords are not case sensitive  
• Not be your name or your user name  
• Not be a common word or a common name  
• Be significantly different from your previous passwords  
Power-On Password  
When a Power-On Password is set, you are prompted to type a valid password each time the computer is  
turned on. The computer cannot be used until the valid password is typed in.  
Administrator Password  
Setting an Administrator Password deters unauthorized users from changing configuration settings. If you  
are responsible for maintaining the configuration settings of several computers, you might want to set an  
Administrator Password.  
When an Administrator Password is set, you are prompted to type a valid password each time you try to  
access the Setup Utility program. The Setup Utility program cannot be accessed until a valid password  
is typed in.  
If both the Power-On Password and Administrator Password are set, you can type either password. However,  
you must use your Administrator Password to change any configuration settings.  
Hard Disk Password  
Setting a Hard Disk Password prevents unauthorized access to the data on the hard disk drive. When a  
Hard Disk Password is set, you are prompted to type a valid password each time you try to access the  
hard disk drive.  
Notes:  
• After you set a Hard Disk Password, your data on the hard disk drive is protected even if the hard disk  
drive is removed from one computer and installed in another.  
• If the Hard Disk Password is forgotten, there is no way to reset the password or recover data from the  
hard disk drive.  
Setting, changing, and deleting a password  
To set, change, or delete a password, do the following:  
1. Start the Setup Utility program. See “Starting the Setup Utility program” on page 81.  
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2. From the Setup Utility program main menu, select Security.  
3. Depending on the password type, select Set Power-On Password, Set Administrator Password, or  
Hard Disk Password.  
4. Follow the instructions on the right side of the screen to set, change, or delete a password.  
Note: A password can be any combination of up to 64 alphabetic and numeric characters. For more  
information, see “Password considerations” on page 82.  
Erasing lost or forgotten passwords (clearing CMOS)  
This section provides instructions on how to erase lost or forgotten passwords, such as a user password.  
To erase a lost or forgotten password, do the following:  
1. Remove all media from the drives and turn off all attached devices and the computer. Then, disconnect  
all power cords from electrical outlets and disconnect all cables that are connected to the computer.  
2. Remove the computer cover. See “Removing the computer cover” on page 42.  
3. Locate the Clear CMOS /Recovery jumper on the system board. See “Locating parts on the system  
board” on page 16.  
4. Move the jumper from the standard position (pin 1 and pin 2) to the maintenance position (pin 2 and  
pin 3).  
5. Reinstall the computer cover and connect the power cord. See “Completing the parts replacement”  
on page 71.  
6. Turn on the computer and leave it on for approximately 10 seconds. Then, turn off the computer by  
holding the power switch for approximately five seconds.  
7. Repeat step 1 through step 2.  
8. Move the Clear CMOS /Recovery jumper back to the standard position (pin 1 and pin 2).  
9. Reinstall the computer cover and connect the power cord. See “Completing the parts replacement”  
on page 71.  
Enabling or disabling a device  
This section provides information on how to enable or disable user access to the following devices:  
USB Setup  
Use this option to enable or disable a USB connector. When a USB connector is  
disabled, the device connected to the USB connector cannot be used.  
SATA Controller  
When this feature is set to Disable, all devices connected to the SATA connectors  
(such as hard disk drives or the optical drive) are disabled and cannot be accessed.  
To enable or disable a device, do the following:  
1. Start the Setup Utility program. See “Starting the Setup Utility program” on page 81.  
2. From the Setup Utility program main menu, select Devices.  
3. Depending on the device you want to enable or disable, do one of the following:  
• Select USB Setup to enable or disable a USB device.  
• Select ATA Drive Setup to enable or disable an internal or external SATA device.  
4. Select the desired settings and press Enter.  
5. Press F10 to save changes and exit the Setup Utility program. See “Exiting the Setup Utility program”  
on page 86.  
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Selecting a startup device  
If your computer does not start up from a device such as the disc or hard disk drive as expected, do one of  
the following to select the startup device you want.  
Selecting a temporary startup device  
Use this procedure to select a temporary startup device.  
Note: Not all discs and hard disk drives are bootable.  
1. Turn off your computer.  
2. Repeatedly press and release the F12 key when turning on the computer. When the Please select  
boot device window displays, release the F12 key.  
3. Select the desired startup device and press Enter. The computer will start up from the device you  
selected.  
Note: Selecting a startup device from the Please select boot device window does not permanently change  
the startup sequence.  
Selecting or changing the startup device sequence  
To view or permanently change the configured startup device sequence, do the following:  
1. Start the Setup Utility program. See “Starting the Setup Utility program” on page 81.  
2. From the Setup Utility program main menu, select Startup.  
3. Select the devices for the Primary Startup Sequence, the Automatic Startup Sequence, and the Error  
Startup Sequence. Read the information displayed on the right side of the screen.  
4. Press F10 to save changes and exit the Setup Utility program. See “Exiting the Setup Utility program”  
on page 86.  
Enabling ErP compliance mode  
You can enable the energy-related products directive (ErP) compliance mode through the Power menu in the  
Setup Utility program to reduce the consumption of electricity when your computer is in standby or off mode.  
To enable ErP compliance mode in the Setup Utility program, do the following:  
1. Start the Setup Utility program. See “Starting the Setup Utility program” on page 81.  
2. From the Setup Utility program main menu, select Power ➙ Enhanced Power Saving Mode, and  
press Enter.  
3. Select Enabled and press Enter.  
4. From the Power menu, select Automatic Power On and press Enter.  
5. Select Wake on Lan and press Enter.  
6. Select Disabled and press Enter.  
7. Press F10 to save changes and exit the Setup Utility program. Press Enter when prompted to confirm  
the exit.  
Note: When ErP compliance mode is enabled, you can wake up your computer by doing one of the following:  
• Pressing the power switch  
• Enabling the wake up on alarm feature  
The wake up on alarm feature enables your computer to wake up at a set time. To enable the wake  
up on alarm feature, do the following:  
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1. Start the Setup Utility program.  
2. From the Setup Utility program main menu, select Power ➙ Automatic Power On, and press Enter.  
3. Select Wake Up on Alarm and press Enter. Then follow the instructions on the screen.  
4. Press F10 to save changes and exit the Setup Utility program. Press Enter when prompted to  
confirm the exit.  
• Enabling the after power loss feature  
The after power loss feature enables your computer to wake up when the power supply resumes after a  
sudden loss of electricity. To enable the after power loss feature, do the following:  
1. Start the Setup Utility program.  
2. From the Setup Utility program main menu, select Power ➙ After Power Loss, and press Enter.  
3. Select Power On and press Enter.  
4. Press F10 to save changes and exit the Setup Utility program. Press Enter when prompted to  
confirm the exit.  
ICE performance mode  
You can adjust the acoustic and thermal performance of your computer through the ICE Performance  
Mode menu. Three choices are available:  
• Better Acoustic Performance (default setting)  
• Better Thermal Performance  
• Full speed  
By enabling Better Acoustic Performance, your computer will run with less noise at a normal thermal level.  
By enabling Better Thermal Performance, your computer will run at a better thermal level with normal  
acoustic performance. By enabling Full speed, all fans in your computer will run at full speed.  
To configure the ICE performance mode, do the following:  
1. Start the Setup Utility program. See “Starting the Setup Utility program” on page 81.  
2. From the Setup Utility program main menu, select Power.  
3. Select Intelligent Cooling Engine (ICE). The Intelligent Cooling Engine (ICE) window is displayed.  
4. Select ICE Performance Mode. The ICE Performance Mode window is displayed.  
5. Select Better Acoustic Performance, Better Thermal Performance or Full speed as desired.  
6. Press F10 to save changes and exit the Setup Utility program. See “Exiting the Setup Utility program”  
on page 86.  
ICE thermal alert  
You can monitor the thermal function of your computer under critical thermal situations through the ICE  
Thermal Alert menu. Two choices are available:  
• Enabled (default setting)  
• Disabled  
After enabling the ICE thermal alert function, when critical thermal situations occur, such as malfunctioning  
fans, abnormally high temperature, and poor cooling performances, an alert log will be written into the  
Windows system log. The alert log can help you identify the thermal problems.  
To configure the ICE thermal alert function, do the following:  
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1. Start the Setup Utility program. See “Starting the Setup Utility program” on page 81.  
2. From the Setup Utility program main menu, select Power.  
3. Select Intelligent Cooling Engine (ICE). The Intelligent Cooling Engine (ICE) window is displayed.  
4. Select ICE Thermal Alert. The ICE Thermal Alert window is displayed.  
5. Select Enabled or Disabled as desired.  
6. Press F10 to save changes and exit the Setup Utility program. See “Exiting the Setup Utility program”  
on page 86.  
Exiting the Setup Utility program  
After you finish viewing or changing settings, press Esc to return to the Setup Utility program main menu.  
You might have to press Esc several times. Do one of the following:  
• If you want to save the new settings, press F10 to save changes and exit the Setup Utility program.  
• If you do not want to save the settings, select Exit ➙ Discard Changes and Exit, and then press Enter.  
When the Reset Without Saving window shows, select Yes, and then press Enter to exit the Setup  
Utility program.  
• If you want to return to the default settings, press F9 to load the default settings, and then press F10 to  
save and exit the Setup Utility program.  
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Chapter 8. Updating system programs  
This chapter provides information about updating the POST and BIOS, and how to recover from a POST  
and BIOS update failure.  
Using system programs  
System programs are the basic layer of software built into your computer. System programs include the  
POST, the BIOS, and the Setup Utility program. The POST is a set of tests and procedures that are  
performed each time you turn on your computer. The BIOS is a layer of software that translates instructions  
from other layers of software into electrical signals that the computer hardware can execute. You can use  
the Setup Utility program to view or change the configuration settings of your computer. See Chapter 7  
“Using the Setup Utility program” on page 81 for detailed information.  
Your computer system board has a module called electrically erasable programmable read-only memory  
(EEPROM, also referred to as flash memory). You can easily update the POST, the BIOS, and the Setup  
Utility program by starting your computer with a system-program-update disc or running a special update  
program from your operating system.  
Lenovo might make changes and enhancements to the POST and BIOS. When updates are released, they  
are available as downloadable files on the Lenovo Web site at http://www.lenovo.com. Instructions for using  
the POST and BIOS updates are available in a TXT file that is included with the update files. For most  
models, you can download either an update program to create a system-program-update disc or an update  
program that can be run from the operating system.  
Updating (flashing) the BIOS from a disc  
This section provides instructions on how to update (flash) the BIOS from a disc.  
Note: You can download a self-starting bootable disc image (known as an ISO image) with the system  
program updates to create a system-program-update disc. Go to:  
http://www.lenovo.com/support  
To update (flash) the BIOS from a disc, do the following:  
1. Turn on your computer.  
2. Insert the disc into the optical drive and then press Enter.  
3. Repeatedly press and release the F12 key when turning on the computer. When the Startup Device  
Menu window opens, release the F12 key.  
4. From the Startup Device Menu window, select the desired optical drive as the startup device. Then, the  
update begins.  
5. When prompted to change the serial number, it is suggested that you do not make this change by  
pressing N. However, if you do want to change the serial number, press Y, then type in the serial number  
and press Enter.  
6. When prompted to change the machine type and model, it is suggested that you do not make this  
change by pressing N. However, if you do want to change the machine type and model, press Y, then  
type in the machine type and model and press Enter.  
7. Follow the instructions on the screen to complete the update. After the update is completed, remove the  
disc from the optical drive.  
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Updating (flashing) the BIOS from your operating system  
Note: Because Lenovo makes constant improvements to its Web sites, the Web page contents are subject  
to change without notice, including the contents referenced in the following procedure.  
To update (flash) the BIOS from your operating system, do the following:  
1. Go to http://www.lenovo.com/support.  
2. Do the following to locate the downloadable files for your machine type:  
a. In the Enter a product number field, type your machine type and click Go.  
b. Click Downloads and drivers.  
c. Select BIOS from the Refine results drop-down list box to easily locate all the BIOS related links.  
d. Click the BIOS update link.  
3. Click the TXT file that contains the instructions for updating (flashing) the BIOS from your operating  
system.  
4. Print these instructions. This is very important because these instructions will not be displayed on  
the screen after the download begins.  
5. Follow the printed instructions to download, extract, and install the update.  
Recovering from a POST/BIOS update failure  
If the power to your computer is interrupted while the POST and BIOS is being updated, your computer  
might not restart correctly. If this happens, perform the following procedure to recover from the POST and  
BIOS update failure. This procedure is commonly called Boot-block Recovery.  
1. Remove all media from the drives and turn off all attached devices and the computer. Then, disconnect  
all power cords from electrical outlets and disconnect all cables that are connected to the computer.  
2. Remove the computer cover. See “Removing the computer cover” on page 42.  
3. Locate the Clear CMOS /Recovery jumper on the system board. See “Locating parts on the system  
board” on page 16.  
4. Remove any cables that impede access to the Clear CMOS /Recovery jumper.  
5. Move the jumper from the standard position (pin 1 and pin 2) to the maintenance position (pin 2 and  
pin 3).  
6. Reconnect any cables that were disconnected and reinstall the PCI card if removed.  
7. Reinstall the computer cover and reconnect the power cords for the computer and monitor to electrical  
outlets. See “Completing the parts replacement” on page 71.  
8. Turn on the computer and then insert the POST and BIOS update (flash update) disc into the optical  
drive. Wait a few minutes. Then, the recovery session begins. The recovery session will take two to  
three minutes. During this time, a warning message will be displayed and no action is needed from you.  
9. After the recovery session is completed, there will be no video, and your computer will automatically  
turn off.  
10. Repeat step 1 through step 4.  
11. Move the Clear CMOS /Recovery jumper back to the standard position (pin 1 and pin 2).  
12. Reconnect any cables that were disconnected and reinstall the PCI card if removed.  
13. Reinstall the computer cover and reconnect any cables that were disconnected.  
14. Turn on the computer to restart the operating system.  
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Chapter 9. Preventing problems  
This chapter provides information that can help you avoid common problems and keep your computer  
running smoothly.  
Keeping your computer current  
In some situations you may find it necessary to have the most current software programs, device drivers, or  
operating system. This section explains how to get the latest updates for your computer.  
Select any of the following topics:  
•
•
•
“Getting the latest device drivers for your computer” on page 89  
“Updating your operating system” on page 89  
“Using System Update” on page 90  
Getting the latest device drivers for your computer  
Note: Because Lenovo makes constant improvements to its Web sites, the Web page contents are subject  
to change without notice, including the contents referenced in the following procedure.  
You can download and install updated device drivers from the Lenovo Web site by doing the following:  
Attention: Do not download updated device drivers from the Windows Update Web site. The device  
drivers provided on the Windows Web site have not been tested by Lenovo and using them might cause  
unexpected problems. Obtain updated device drivers from Lenovo.  
1. Go to http://www.lenovo.com/support.  
2. Click Download & Drivers.  
3. Select the machine type of your computer from the machine type list.  
4. Click the category of device for which you need the device driver.  
5. Click the appropriate device driver.  
6. Download and install the device driver.  
Updating your operating system  
Microsoft makes updates available for the various Windows operating systems through the Microsoft  
Windows Update Web site. The Web site automatically determines what Windows updates are available for  
your specific computer and lists those updates only. Updates could include security fixes, new versions of  
Windows components (such as Media Player), fixes to other portions of the Windows operating system,  
or enhancements.  
Attention: Do not download updated device drivers from the Windows Web site. The device drivers  
provided on the Windows Web site have not been tested by Lenovo and using them might cause unexpected  
problems. Obtain updated device drivers from Lenovo. See “Getting the latest device drivers for your  
computer” on page 89 for more information.  
To access the Microsoft Windows Update site, do the following:  
1. Go to http://windowsupdate.microsoft.com/.  
2. Follow the instructions on the screen.  
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Using System Update  
The System Update program helps you keep the software on your computer up-to-date. Update packages  
are stored on Lenovo servers and can be downloaded from the Lenovo Support Web site. Update packages  
can contain applications, device drivers, BIOS flashes, or software updates. When the System Update  
program connects to the Lenovo Support Web site, the System Update program automatically recognizes  
the machine type and model of your computer, the installed operating system, and the language of the  
operating system to determine what updates are available for your computer. The System Update program  
then displays a list of update packages and categorizes each update as critical, recommended, and  
optional to help you understand the importance. You have complete control of which updates to download  
and install. After you select the update packages you want, the System Update program automatically  
downloads and installs the updates without any further intervention from you.  
The System Update program is preinstalled on most Lenovo computers and is ready to run. The only  
prerequisite is an active Internet connection. You can start the program manually, or you can use the  
schedule feature to enable the program to search for updates automatically at specified intervals. You also  
can predefine scheduled updates to search by severity (critical updates, critical and recommended updates,  
or all updates) so the list you choose from contains only those update types that are of interest to you.  
To open the System Update program, see “Accessing Lenovo programs on the Windows 7 operating system”  
on page 6 or “Accessing Lenovo programs on the Windows 8 or Windows 8.1 operating system” on page 7.  
If the System Update program is not currently installed on your computer, you can download it from the  
Lenovo Support Web site at http://www.lenovo.com/support.  
Cleaning and maintenance  
With appropriate care and maintenance your computer will serve you reliably. The following topics offer  
information to help you keep your computer in top working order.  
•
•
“Basics” on page 90  
“Cleaning your computer” on page 91  
–
“Computer” on page 91  
“Keyboard” on page 91  
–
–
–
“Optical mouse” on page 91  
“Display screen” on page 91  
•
“Good maintenance practices” on page 92  
Basics  
Here are some basic points about keeping your computer functioning properly:  
• Keep your computer in a clean, dry environment. Ensure that it rests on a flat, steady surface.  
• Do not place items on the top of the monitor or cover any of the flow out in the monitor or computer.  
These vents enable heat produced inside the computer to vent and enable cool air to flow in. To ensure  
proper airflow and cooling of your computer, do not block the computer inlet and outlet. Leave at least 2  
cm (0.79 inches) of space to ensure proper airflow.  
Attention: Blocking the computer inlet or outlet will cause thermal failure.  
• Keep food and drinks away from all parts of your computer. Food particles and spills might make the  
keyboard and mouse sticky and unusable.  
• Do not get the power switches or other controls wet. Moisture can damage these parts and cause an  
electrical hazard.  
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• Always disconnect a power cord by grasping the plug, but not the cord.  
Cleaning your computer  
It is a good practice to clean your computer periodically to protect the surfaces and ensure trouble-free  
operation.  
CAUTION:  
Be sure to turn off the computer and monitor power switches before cleaning the computer and  
monitor screen.  
Computer  
Use only mild cleaning solutions and a damp cloth to clean the painted surfaces of the computer.  
Keyboard  
To clean your computer keyboard, do the following:  
1. Apply some isopropyl rubbing alcohol to a soft, dust-free cloth.  
2. Wipe each keytop surface with the cloth. Wipe the keys one by one; if you wipe several keys at a time,  
the cloth may hook onto an adjacent key and possibly damage it. Make sure that no liquid drips onto  
or between the keys.  
3. To remove any crumbs or dust from beneath the keys, you can use a camera blower with a brush  
or cool air from a hair dryer.  
Note: Avoid spraying cleaner directly onto the display or the keyboard.  
Optical mouse  
This section provides instructions on how to clean an optical mouse.  
An optical mouse uses a light-emitting diode (LED) and an optical sensor to navigate the pointer. If the  
pointer on the screen does not move smoothly with the optical mouse, you might need to clean the mouse.  
To clean an optical mouse, do the following:  
1. Turn off your computer.  
2. Disconnect the mouse cable from the computer.  
3. Turn the mouse upside down to check the lens.  
a. If there is a smudge on the lens, gently clean the area with a plain cotton-tipped swab.  
b. If there is debris in the lens, gently blow the debris away from the area.  
4. Check the surface on which you are using the mouse. If you have a very intricate picture or pattern  
beneath the mouse, it may be difficult for the digital signal processor (DSP) to determine changes  
in the mouse position.  
5. Reconnect the mouse cable to the computer.  
6. Turn your computer back on.  
Display screen  
Dust buildup compounds problems associated with glare. Clean your display screen periodically.  
Before you perform any maintenance on the computer display, ensure that your computer is turned off.  
When cleaning the screen, observe the following guidelines:  
• Do not apply water or any other liquid directly to the screen.  
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• Do not use solvents or abrasives.  
• Do not use flammable cleaning materials.  
• Do not touch the screen with sharp or abrasive items. This type of contact might cause permanent  
damage to the screen.  
• Do not use any cleaner that contains an anti-static solution or similar additives.  
Cleaning a liquid crystal display (LCD) surface  
To clean an LCD surface, do the following:  
1. Gently wipe the display surface with a dry, soft lint-free cloth.  
2. If you see any stain, grease, or finger marks, wipe the display surface with a lightly damp cloth and  
a little mild detergent.  
3. Wring out as much of the liquid as you can.  
4. Wipe the display surface again. Do not let any liquid drip into the computer.  
5. Before using the display, ensure that the display screen is dry.  
Cleaning a glass-screen surface  
To clean a glass-screen surface, do the following:  
1. Wipe the screen surface gently with a dry, soft lint-free cloth, or blow on the screen to remove grit and  
other loose particles.  
2. Moisten a soft cloth with a nonabrasive liquid glass cleaner.  
3. Wring out as much of the liquid as you can.  
4. Wipe the screen surface again. Do not let any liquid drip into the computer.  
5. Before using the display, ensure that the display screen is dry.  
Good maintenance practices  
By performing a few good maintenance practices, you can maintain good computer performance, protect  
your data, and be prepared in case of a computer failure.  
• Empty your recycle bin on a regular basis.  
• Run the Windows Disk Defragmenter program occasionally to prevent performance problems caused by  
an excessive number of fragmented files.  
• Clean out your Inbox, Sent Items, and Deleted Items folders in your e-mail application on a regular basis.  
• Make backup copies of critical data on removable media memory at regular intervals and store the  
removable media in a safe location. The frequency of making backup copies depends on how critical the  
data is to you or your business. Lenovo makes a number of removable-media storage devices available  
as options, such as CD-RW drives and recordable DVD drives.  
• Back up your entire hard disk drive on a regular basis.  
• Keep your computer software up-to-date. See “Keeping your computer current ” on page 89 for more  
information.  
• Keep a log book. Entries might include major software or hardware changes, device-driver updates,  
intermittent problems and what you did to resolve them, and any minor issues you might have  
experienced. A log book can help you or a Lenovo technician determine if a problem is related to change  
in hardware, change in software, or some other action that might have taken place.  
• Create Product Recovery discs. See “Creating and using recovery media” on page 73 for more information  
about using Product Recovery discs to restore the hard disk drive to the factory default settings.  
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• Create rescue media. See “Creating and using a rescue medium” on page 76 for more information about  
using a Rescue medium such as a CD or DVD to recover from failures that prevent you from gaining  
access to the Windows environment or the Rescue and Recovery workspace on your hard disk drive.  
Moving your computer  
Take the following precautions before moving your computer.  
1. Back up all files and data from the hard disk drive. There are a variety of backup programs available  
commercially. Your operating system also might have a backup program that you can use. Lenovo  
provides the Rescue and Recovery program to help you back up and restore data. See “Performing  
backup and recovery operations” on page 74 for more information.  
2. Remove all media (diskettes, compact discs, tapes, and so on) from the drives.  
3. Turn off the computer and all attached devices. Your hard disk drive automatically parks the read/write  
head in a nondata area. This prevents damage to the hard disk drive.  
4. Unplug the power cords from electrical outlets.  
5. Disconnect communication cables, such as modem or network cables, from the outlets first, and then  
disconnect the other ends from the computer.  
6. Note where any remaining cables are attached to the computer; then, remove them.  
7. If you saved the original shipping cartons and packing materials, use them to pack the units. If you are  
using different cartons, cushion the units to avoid damage.  
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Chapter 10. Troubleshooting and diagnostics  
This chapter provides information about diagnosing and troubleshooting computer problems. If your  
computer problem is not described here, see Chapter 11 “Getting information, help, and service” on page  
113 for additional troubleshooting resources.  
Basic troubleshooting  
The following table provides information to help you troubleshoot your computer problems.  
Note: If you cannot correct the problem, have the computer serviced. For a list of service and support  
telephone numbers, refer to the Safety, Warranty, and Setup Guide that comes with your computer or go to  
the Lenovo Support Web site at http://www.lenovo.com/support/phone.  
Symptom  
Action  
The computer does not start  
when you press the power  
switch.  
Verify that:  
• The power cord is correctly connected to the rear of the computer and to a  
working electrical outlet.  
• If your computer has a secondary power switch on the rear of the computer,  
make sure that it is switched on.  
• The power indicator on the front of the computer is on.  
• The computer voltage matches the voltage available at the electrical outlet for  
your country or region.  
The monitor screen is blank.  
Verify that:  
• The monitor signal cable is correctly connected to the monitor and to the  
appropriate monitor connector on the computer.  
• The monitor power cord is correctly connected to the monitor and to a working  
electrical outlet.  
• The monitor is turned on and the brightness and contrast controls are set  
correctly.  
• The computer voltage matches the voltage available at the electrical outlet for  
your country or region.  
• If your computer has two monitor connectors, be sure to use the connector  
on the graphics card.  
The keyboard does not work.  
The mouse does not work.  
Verify that:  
• The computer is turned on.  
• The keyboard is securely connected to a USB connector on the computer.  
• No keys are stuck.  
Verify that:  
• The computer is turned on.  
• The mouse is securely connected to a USB connector on the computer.  
• The mouse is clean. Refer to “Optical mouse” on page 91 for further information.  
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Symptom  
Action  
The operating system does not  
start.  
Verify that:  
• The startup sequence includes the device where the operating system resides.  
Usually, the operating system is on the hard disk drive. For more information,  
see “Selecting a startup device” on page 84.  
The computer beeps multiple  
times before the operating  
system starts.  
Verify that no keys are stuck.  
Troubleshooting procedure  
Use the following procedure as a starting point for diagnosing problems you are experiencing with your  
computer:  
1. Verify that the cables for all attached devices are connected correctly and securely.  
2. Verify that all attached devices that require ac power are connected to properly grounded, functioning  
electrical outlets.  
3. Verify that all attached devices are enabled in the BIOS settings of your computer. For more information  
about accessing and changing the BIOS settings, refer to your Chapter 7 “Using the Setup Utility  
program” on page 81.  
4. Go to the “Troubleshooting” on page 96 and follow the instructions for the type of problem you are  
experiencing. If the Troubleshooting information does not help you resolve a problem, continue with the  
next step.  
5. Try using a previously captured configuration to see if a recent change to hardware or software settings  
has caused a problem. Before restoring a previous configuration, capture your current configuration in  
case the older configuration settings do not solve the problem or have adverse effects. To restore a  
captured configuration, do the following:  
• For Windows 7: Click Start ➙ Control Panel ➙ System and Security ➙ System ➙ System  
Protection ➙ System Restore.  
• For Windows 8 or Windows 8.1: Open Control Panel, and then click System and Security ➙ System  
➙ System Protection ➙ System Restore.  
Note: For detailed information on how to open Control Panel on Windows 8 and Windows 8.1, see  
“Accessing Control Panel on the Windows 8 or Windows 8.1 operating system” on page 24.  
If this does not correct the problem, continue with the next step.  
6. Run the diagnostic program. See “Lenovo Solution Center” on page 112 for more information.  
• If the diagnostic program detects a hardware failure, contact the Lenovo Customer Support Center.  
See Chapter 11 “Getting information, help, and service” on page 113 for more information.  
• If you are unable to run the diagnostic program, contact the Lenovo Customer Support Center. See  
Chapter 11 “Getting information, help, and service” on page 113 for more information.  
• If the diagnostic program does not detect a hardware failure, continue with the next step.  
7. Use an antivirus program to see if your computer has been infected by a virus. If the program detects a  
virus, remove the virus.  
8. If none of these actions solve the problem, seek technical assistance. See Chapter 11 “Getting  
information, help, and service” on page 113 for more information.  
Troubleshooting  
Use the troubleshooting information to find solutions to problems that have definite symptoms.  
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If the symptom your computer is experiencing occurred immediately after you installed a new hardware  
option or new software, do the following before referring to the troubleshooting information:  
1. Remove the new hardware option or software. If you must remove the computer cover to remove a  
hardware option, make sure you review and follow the electrical safety information provided with your  
computer. For your safety, do not operate the computer with the cover removed.  
2. Run the diagnostic program to ensure your computer is operating correctly.  
3. Reinstall the new hardware option or software following the manufacturer's instructions.  
Select the problem your computer is experiencing from the following list:  
•
•
•
•
•
•
•
•
•
•
•
•
•
“Audio problems” on page 97  
“CD problems” on page 98  
“DVD problems” on page 99  
“Intermittent problems” on page 101  
“Keyboard, mouse, or pointing device problems” on page 101  
“Monitor problems” on page 103  
“Networking problems” on page 105  
“Option problems” on page 107  
“Performance and lockup problems” on page 108  
“Printer problems” on page 110  
“Serial connector problems” on page 110  
“Software problems” on page 111  
“USB problems” on page 112  
Audio problems  
Select your symptom from the following list:  
•
•
“No audio in Windows” on page 97  
“An audio disc or AutoPlay-enabled disc does not automatically play when it is inserted into a drive”  
on page 98  
•
•
“Sound comes from one external speaker only” on page 98  
“No audio in DOS applications or games” on page 98  
No audio in Windows  
Symptom: No audio in Windows  
Actions:  
• If you are using powered external speakers that have an On/Off control, verify that the On/Off control is  
set to the On position and the speaker power cable is connected to a properly grounded, functional ac  
electrical outlet.  
• If your external speakers have a volume control, verify that the volume control is not set too low.  
• Double-click the speaker icon in the Windows notification area. A master volume-control window opens.  
Verify that the Mute settings are not checked and none of the volume settings is set too low.  
• Some models have a front audio panel you can use to adjust volume. If you have a front audio panel,  
verify that the volume is not set too low.  
• Verify that your external speakers (and headphones, if used) are connected to the correct audio connector  
on the computer. Most speaker cables are color-coded to match the connector.  
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Note: When external-speaker or headphone cables are attached to the audio connector, the internal  
speaker, if present, is disabled. In most cases, if an audio adapter is installed in one of the expansion slots,  
the audio function built into the system board is disabled; use the audio jacks on the adapter.  
• Make sure that the program you are running is designed for use in the Microsoft Windows operating  
system. If the program is designed to run in DOS, the program does not use the Windows sound feature  
and must be configured to use SoundBlaster Pro or SoundBlaster emulation.  
• Verify that the audio device drivers are correctly installed. See Microsoft Windows help system for  
more information.  
If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical  
assistance, see Chapter 11 “Getting information, help, and service” on page 113.  
An audio disc or AutoPlay-enabled disc does not automatically play when it is  
inserted into a drive  
Symptom: An audio disc or AutoPlay-enabled disc does not automatically play when it is inserted into a drive  
Action: See “CD problems” on page 98.  
Sound comes from one external speaker only  
Symptom: Sound comes from one external speaker only.  
Actions:  
• Ensure that the speaker cable is inserted completely into the connector on the computer.  
• Make sure the cable that attaches the left speaker to the right speaker is securely connected.  
• Double-click the speaker icon in the Windows notification area. A master volume-control window opens.  
Verify that the Balance settings are set correctly.  
If these actions do not correct the problem, you might have a failing speaker. Have the speaker serviced. If  
you need technical assistance, see Chapter 11 “Getting information, help, and service” on page 113.  
No audio in DOS applications or games  
Symptom: No audio in DOS applications or games  
Actions:  
• Make sure the DOS application or game is configured to use SoundBlaster Pro or SoundBlaster  
emulation. Refer to the documentation that comes with the application or game for instructions on  
setting sound-card settings.  
• If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical  
assistance, see Chapter 11 “Getting information, help, and service” on page 113.  
CD problems  
Select your symptom from the following list:  
•
“An audio disc or AutoPlay-enabled disc does not automatically play when it is inserted into a CD  
drive” on page 99  
•
•
“A CD or DVD does not work” on page 99  
“Unable to use a startable (bootable) recovery medium, such as the Product Recovery CD, to start  
your computer” on page 99  
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An audio disc or AutoPlay-enabled disc does not automatically play when it is  
inserted into a CD drive  
Symptom: An audio disc or AutoPlay-enabled disc does not automatically play when it is inserted into  
a CD drive.  
Actions:  
• If you have multiple CD or DVD drives installed (or a combination of CD and DVD drives), try inserting the  
disc into the other drive. In some cases, only one of the drives is connected to the audio subsystem.  
• If you are using the Windows 7 operating system, follow the action for “A CD or DVD does not work”  
on page 99.  
If this does not correct the problem, follow the action for “A CD or DVD does not work” on page 99.  
A CD or DVD does not work  
Symptom: A CD or DVD does not work.  
Actions:  
• Verify that the disc is inserted correctly, with its label up.  
• Make sure that the disc you are using is clean. To remove dust or fingerprints, wipe the disc clean with a  
soft cloth from the center to the outside. Wiping a disc in a circular motion might cause loss of data.  
• Verify that the disc you are using is not scratched or damaged. Try inserting another disc that you know  
is good. If you cannot read from a known-good disc, you might have a problem with your CD or DVD  
drive or the cabling to your CD or DVD drive. Make sure that the power cable and signal cable are  
securely connected to the drive.  
Unable to use a startable (bootable) recovery medium, such as the Product Recovery  
CD, to start your computer  
Symptom: Unable to use a startable (bootable) recovery medium, such as the Product Recovery CD,  
to start your computer.  
Action: Make sure that the CD or DVD drive is in the startup sequence before the hard disk drive. Refer  
to your “Selecting or changing the startup device sequence” on page 84 for information on viewing and  
changing the startup sequence. Note that on some models the startup sequence is permanently set and  
cannot be changed.  
If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical  
assistance, see Chapter 11 “Getting information, help, and service” on page 113.  
DVD problems  
Select your symptom from the following list:  
•
•
•
•
•
“Black screen instead of DVD video” on page 99  
“DVD movie will not play” on page 100  
“No audio or intermittent audio while playing DVD movie” on page 100  
“Playback is very slow or choppy” on page 100  
“Invalid disc or no disc found message” on page 100  
Black screen instead of DVD video  
Symptom: Black screen instead of DVD video  
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Actions:  
• Restart the DVD player program.  
• Close any open files, turn off the computer, and then restart the computer.  
• Try a lower screen resolution or color depth.  
If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical  
assistance, see Chapter 11 “Getting information, help, and service” on page 113.  
DVD movie will not play  
Symptom: DVD movie will not play.  
Actions:  
• Make sure that the disc surface is clean and not scratched.  
• Check the disc or package for regional coding. You might need to purchase a disc with coding for  
the region where you are using your computer.  
If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical  
assistance, see Chapter 11 “Getting information, help, and service” on page 113.  
No audio or intermittent audio while playing DVD movie  
Symptom: No audio or intermittent audio while playing DVD movie.  
Actions:  
• Check the volume control settings on your computer and on your speakers.  
• Make sure that the disc surface is clean and not scratched.  
• Check all cable connections to and from the speakers.  
• Use the DVD menu for the video to select a different audio track.  
If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical  
assistance, see Chapter 11 “Getting information, help, and service” on page 113.  
Playback is very slow or choppy  
Symptom: Playback is very slow or choppy.  
Actions:  
• Disable any background programs, such as AntiVirus or Desktop Themes.  
• Ensure that video resolution is set to less than 1152 x 864.  
If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical  
assistance, see Chapter 11 “Getting information, help, and service” on page 113.  
Invalid disc or no disc found message  
Symptom: Invalid disc or no disc found message  
Actions:  
• Ensure that a DVD disc is in the drive with the shiny side of the disc facing down.  
• Ensure that video resolution is set to less than 1152 x 864.  
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• On computers that have a CD-ROM or CD-RW drive in addition to a DVD-ROM drive, make sure that the  
DVD disc is in the drive labeled “DVD”.  
If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical  
assistance, see Chapter 11 “Getting information, help, and service” on page 113.  
Intermittent problems  
Symptom: A problem occurs only occasionally and is difficult to repeat.  
Actions:  
• Verify that all cables and cords are securely connected to the computer and attached devices.  
• Verify that when the computer is on, the fan grill is not blocked (there is air flow around the grill), and the  
fans are working. If airflow is blocked or the fans are not working, the computer might overheat.  
• If SCSI devices are installed, verify that the last external device in each SCSI chain is terminated correctly.  
(See your SCSI documentation.)  
If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical  
assistance, see Chapter 11 “Getting information, help, and service” on page 113.  
Keyboard, mouse, or pointing device problems  
Select your symptom from the following list:  
•
•
•
•
•
“All or some keys on the keyboard do not work” on page 101  
“The mouse or pointing device does not work” on page 102  
“The pointer on the screen does not move smoothly with the mouse” on page 102  
“The fingerprint reader does not work” on page 102  
“The wireless keyboard does not work” on page 102  
All or some keys on the keyboard do not work  
Symptom: All or some keys on the keyboard do not work.  
Actions:  
• Verify that the keyboard cable is securely connected to the correct connector on the computer.  
• If you are using an Enhanced Performance USB keyboard and one or more of the Rapid Access buttons  
are the only keys that are not working, these buttons might have been disabled or have not been assigned  
to a function. Use the help system in the Enhanced Performance Customization Keyboard program to  
help diagnose problems with the Rapid Access buttons.  
To open the Enhanced Performance Customization Keyboard program, do one of the following:  
– On the Windows 7 operating system, do the following:  
1. Click Start ➙ Control Panel.  
2. Click Hardware and Sound.  
3. Click Devices and Printers.  
4. Double-click USB Enhanced Performance Keyboard. The USB Enhanced Performance  
Keyboard Customization program starts.  
– On the Windows 8 or Windows 8.1 operating system, do the following:  
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1. Open Control Panel.  
Note: For detailed information on how to open Control Panel on Windows 8 and Windows 8.1, see  
“Accessing Control Panel on the Windows 8 or Windows 8.1 operating system” on page 24.  
2. Click Hardware and Sound.  
3. Click Devices and Printers.  
4. Double-click USB Enhanced Performance Keyboard. The USB Enhanced Performance  
Keyboard Customization program starts.  
If these actions do not correct the problem, have the computer and keyboard serviced. See Chapter 11  
“Getting information, help, and service” on page 113 for details.  
The mouse or pointing device does not work  
Symptom: The mouse or pointing device does not work.  
Actions:  
• Verify that the mouse or pointing-device cable is securely attached to the correct connector on the  
computer. Depending on the type of mouse you have, the mouse cable will connect to either the  
mouse, serial, or USB connector. Some keyboards have integrated USB connectors that can be used  
for a USB mouse or pointing device.  
• Verify that the device drivers for the mouse or pointing device are installed correctly.  
• If you are using a USB keyboard or mouse, verify that the USB connectors are enabled in the BIOS  
settings. See “Enabling or disabling a device” on page 83.  
If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical  
assistance, see Chapter 11 “Getting information, help, and service” on page 113.  
The pointer on the screen does not move smoothly with the mouse  
Symptom: The pointer on the screen does not move smoothly with the mouse.  
Action: Erratic movement of the mouse pointer is generally caused by a buildup of dirt, oils, and other  
contaminants on the ball inside the mouse. Clean the mouse. See “Optical mouse” on page 91 for  
instructions.  
The fingerprint reader does not work  
Symptom: The fingerprint reader does not work.  
Action: The following could cause the fingerprint reader not to operate properly:  
• Not enrolling your fingerprint correctly.  
• Scratching the surface of the reader with a hard, pointed object.  
• Scraping the surface of the reader with your nail or anything hard.  
• Using or touching the reader with a dirty finger.  
• The surface of your finger is very different from when you enrolled your fingerprint.  
The wireless keyboard does not work  
Symptom: The wireless keyboard does not work.  
Action: If the Transceiver Communications LED is on and the wireless Keyboard does not work, restart your  
computer. If restarting your computer does not solve the problem, verify that the following conditions are met:  
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• The batteries are properly installed.  
• The batteries still retain their current.  
• The wireless Keyboard is located less than ten meters away from the transceiver.  
• The transceiver is fully installed.  
Action: If the Transceiver Communications LED is not on, reconnect the transceiver and the keyboard.  
Monitor problems  
Note: Many monitors have status-indicator lights and built-in controls for adjusting brightness, contrast,  
width, height, and other picture adjustments. However, the controls vary from monitor type to monitor type.  
For information about the status lights and using the controls, refer to the documentation that comes  
with your monitor.  
Select your symptom from the following list:  
•
•
“Wrong characters appear on the screen” on page 103  
“The monitor works when you turn on the computer, but goes blank after some period of computer  
inactivity” on page 103  
•
“The monitor works when you turn on the computer, but goes blank when you start some application  
programs” on page 103  
•
•
“The image appears to be flickering” on page 104  
“The image is discolored” on page 104  
Wrong characters appear on the screen  
Symptom: Wrong characters appear on the screen.  
Action: Have the computer serviced. For details, see Chapter 11 “Getting information, help, and service” on  
page 113.  
The monitor works when you turn on the computer, but goes blank after some period  
of computer inactivity  
Symptom: The monitor works when you turn on the computer, but goes blank after some period of computer  
inactivity.  
Action: The computer is probably set for energy savings with the power-management feature. If the  
power-management feature is enabled, disabling it or changing the settings might solve the problem.  
If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical  
assistance, see Chapter 11 “Getting information, help, and service” on page 113.  
The monitor works when you turn on the computer, but goes blank when you start  
some application programs  
Symptom: The monitor works when you turn on the computer, but goes blank when you start some  
application programs.  
Actions:  
• Make sure the monitor signal cable is securely connected to the monitor and the monitor connector on  
the computer. A loose cable can cause intermittent problems.  
• Verify that the necessary device drivers for the application programs are installed. Refer to the  
documentation for the affected application program to see if device drivers are required.  
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If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical  
assistance, see Chapter 11 “Getting information, help, and service” on page 113.  
The image appears to be flickering  
Symptom: The image appears to be flickering.  
Actions:  
• The monitor might be operating in a low-refresh rate display mode. Set the monitor to the highest,  
noninterlaced refresh rate supported by your monitor and the video controller in your computer.  
Attention: Using a resolution or refresh rate that is not supported by your monitor might damage it.  
Check the documentation that comes with your monitor to verify the supported refresh rates.  
• The monitor might be affected by interference from nearby equipment. Magnetic fields around other  
devices, such as transformers, appliances, fluorescent lights, and other monitors might be causing the  
problem. Move fluorescent desk lighting or any equipment that produces magnetic fields farther away  
from the monitor. If this does not correct the problem, do the following:  
1. Turn off the monitor. (Moving a color monitor while it is turned on might cause screen discoloration.)  
2. Adjust the placement of the monitor and other devices so that they are at least 305 mm (12 inches)  
apart.  
3. Turn on the monitor.  
• You can reset the refresh rate through your operating system Control Panel:  
On the Windows 7 operating system, click Start ➙ Control Panel ➙ Hardware and Sound ➙ Adjust  
screen resolution ➙ Advanced Settings. Then click the Monitor tab and select a new refresh rate.  
On the Windows 8 or Windows 8.1 operating system, open Control Panel and click Hardware and  
Sound ➙ Adjust screen resolution ➙ Advanced Settings. Then click the Monitor tab and select a  
new refresh rate.  
Note: For detailed information on how to open Control Panel on Windows 8 and Windows 8.1, see  
“Accessing Control Panel on the Windows 8 or Windows 8.1 operating system” on page 24.  
• See your operating system documentation or help for further information on monitor settings.  
If these actions do not correct the problem, your monitor might need service. See Chapter 11 “Getting  
information, help, and service” on page 113 for details.  
The image is discolored  
Symptom: The image is discolored.  
Action: The monitor might be affected by interference from nearby equipment. Magnetic fields around other  
devices, such as transformers, appliances, fluorescent lights, and other monitors might be causing the  
problem. Move fluorescent desk lighting or any equipment that produces magnetic fields further away from  
the monitor. If this does not correct the problem, do the following:  
1. Turn off the monitor. (Moving a color monitor while it is turned on might cause screen discoloration.)  
2. Adjust the placement of the monitor and other devices so that they are at least 305 mm (12 inches) apart.  
3. Turn on the monitor.  
If these actions do not correct the problem, your monitor might need service. See Chapter 11 “Getting  
information, help, and service” on page 113 for details.  
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Networking problems  
The following are the most common networking problems. Select your networking problem from the  
following list:  
•
•
•
•
“Ethernet problems” on page 105  
“A wireless LAN problem” on page 106  
“A wireless WAN problem” on page 107  
“Bluetooth problem” on page 107  
For more information, see “Help and Support” on page 113.  
Ethernet problems  
For Ethernet problems, select your symptom from the following list:  
•
•
•
“Your computer cannot connect to the network” on page 105  
“The adapter stops working for no apparent reason” on page 106  
“If your computer is a Gigabit Ethernet model and you use a speed of 1000 Mbps, the connection fails  
or errors occur” on page 106  
•
“If your computer is a Gigabit Ethernet model, it cannot connect to the network at 1000 Mbps. Instead, it  
connects at 100 Mbps” on page 106  
Your computer cannot connect to the network  
Symptom: Your computer cannot connect to the network.  
Actions: Ensure that:  
• The cable is installed properly.  
The network cable must be securely connected to both the Ethernet connector of your computer and  
the RJ45 connector of the hub. The maximum allowable distance from the computer to hub is 100  
meters. If the cable is connected and the distance is within acceptable limits but the problem persists, try  
a different cable.  
• The cable is installed properly.  
• You are using the correct device driver.  
On the Windows 7 operating system, do the following:  
1. Click Start ➙ Control Panel.  
2. Click Hardware and Sound.  
3. Click Device Manager. If you are prompted for an administrator password or confirmation, type the  
password or provide confirmation.  
4. If an exclamation mark is displayed next to an adapter name under Network adapters, you might  
not be using the correct driver or the driver is not enabled. To update the driver, right-click the  
highlighted adapter.  
5. Click Update Driver Software, and then follow the instructions on the screen.  
On the Windows 8 or Windows 8.1 operating system, do the following:  
1. Open Control Panel.  
Note: For detailed information on how to open Control Panel on Windows 8 and Windows 8.1, see  
“Accessing Control Panel on the Windows 8 or Windows 8.1 operating system” on page 24.  
2. Click Hardware and Sound.  
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3. Click Device Manager. If you are prompted for an administrator password or confirmation, type the  
password or provide confirmation.  
4. If an exclamation mark is displayed next to an adapter name under Network adapters, you might  
not be using the correct driver or the driver is not enabled. To update the driver, right-click the  
highlighted adapter.  
5. Click Update Driver Software, and then follow the instructions on the screen.  
• The switch port and the adapter have the same duplex setting.  
If you configured the adapter for full duplex, ensure that the switch port is also configured for full duplex.  
Setting the wrong duplex mode can degrade performance, cause data loss, or result in lost connections.  
• You have installed all networking software that is necessary for your network environment.  
Check with your LAN administrator for the necessary networking software.  
The adapter stops working for no apparent reason  
Symptom: The adapter stops working for no apparent reason.  
Action: The network driver files may be corrupt or missing. Update the driver by referring to the “Solution”  
description for the procedure to make sure that the correct device driver is installed.  
The Wake on LAN feature is not working  
Symptom: The Wake on LAN (WOL) feature is not working.  
Actions:  
• Make sure that WOL is enabled in the BIOS Setup Utility program.  
• If it is, check with your LAN administrator for the necessary settings.  
If your computer is a Gigabit Ethernet model and you use a speed of 1000 Mbps, the connection  
fails or errors occur  
Symptom: If your computer is a Gigabit Ethernet model and you use a speed of 1000 Mbps, the connection  
fails or errors occur.  
Actions:  
• Use Category 5 wiring and make sure that the network cable is securely connected.  
• Connect to a 1000 BASE-T hub/switch (not 1000 BASE-X).  
If your computer is a Gigabit Ethernet model, it cannot connect to the network at 1000 Mbps. Instead,  
it connects at 100 Mbps  
Symptom: If your computer is a Gigabit Ethernet model, it cannot connect to the network at 1000 Mbps.  
Instead, it connects at 100 Mbps.  
Actions:  
• Try another cable.  
• Make sure that the link partner is set to auto-negotiate.  
• Make sure that the switch is 802.3ab-compliant (gigabit over copper).  
A wireless LAN problem  
Symptom: You cannot connect using the built-in wireless networking card.  
Actions:  
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• Make sure that your wireless LAN driver is the latest version. Check the Web site and verify the driver  
version supported by Access Connections is the latest documented in the readme file.  
• Make sure that your computer is within range of a wireless access point.  
• Make sure that the wireless radio is enabled by double-clicking the Access Connections icon in the  
Windows notification area.  
• Check Network Name (SSID), and your encryption information. Use Access Connections to verify this  
case-sensitive information.  
A wireless WAN problem  
Message: Unauthorized WAN card is plugged in - Power off and remove the WAN card.  
Action: The wide area network (WAN) card is not supported on this computer. Remove it.  
Note: A wireless WAN card is supported only on some computer models.  
Bluetooth problem  
Symptom: Sound does not come from the Bluetooth headset or headphone but comes from the local  
speaker even though the headset or headphone is connected using the Headset profile or AV profile.  
Action: Do the following:  
1. Exit the application that uses the sound device (for example, Windows Media Player).  
2. Open Control Panel.  
Note: For detailed information on how to open Control Panel on Windows 8 and Windows 8.1, see  
“Accessing Control Panel on the Windows 8 or Windows 8.1 operating system” on page 24.  
3. Click Hardware and Sound ➙ Sound.  
4. Select the Playback tab.  
5. If you are using the Headset profile, select Bluetooth Hands-free Audio and click the Set Default  
button. If you are using the AV profile, select Stereo Audio and click the Set Default button.  
6. Click OK to close the Sound window.  
Note: Bluetooth is supported only on some computer models.  
Option problems  
Use this information to diagnose problems with Lenovo hardware options that do not have their own  
troubleshooting information.  
Select your symptom from the following list:  
•
•
“An option that was just installed does not work” on page 107  
“An option that previously worked does not work now” on page 108  
An option that was just installed does not work  
Symptom: An option that was just installed does not work.  
Action: Verify that:  
• The option is designed for your computer.  
• You followed the installation instructions supplied with the option and the installation instructions provided  
with your computer, and all option files (such as device drivers, if required) are installed correctly.  
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• You have not loosened other installed options or cables.  
• If the option is an adapter, you have provided enough hardware resources for the adapter to function  
correctly. See the documentation supplied with the adapter (as well as the documentation for any other  
installed adapters) to determine the resources required for each adapter.  
If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical  
assistance, see Chapter 11 “Getting information, help, and service” on page 113.  
An option that previously worked does not work now  
Symptom: An option that previously worked does not work now.  
Actions:  
• Verify that all option hardware and cable connections are secure.  
• If the option comes with its own test instructions, use those instructions to test the option.  
• If the failing option is a SCSI option, verify that:  
– The cables for all external SCSI options are connected correctly.  
– The last option in each SCSI chain, or the end of the SCSI cable, is terminated correctly.  
– All external SCSI options are turned on. External SCSI options must be turned on before the computer  
is turned on. For more information, see your SCSI documentation.  
• Verify that the option and any required device drivers are installed correctly.  
If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical  
assistance, see Chapter 11 “Getting information, help, and service” on page 113.  
Performance and lockup problems  
Poor performance and lockup problems can be a result of any of the following:  
•
•
•
“Insufficient free hard disk drive space” on page 108  
“Excessive number of fragmented files” on page 109  
“Insufficient memory” on page 110  
Make a selection from the above list to find out more about the corrective actions you can take.  
Insufficient free hard disk drive space  
Symptom: Insufficient free hard disk drive space  
The Windows operating system will slow down and might produce errors if the hard disk drive gets too full.  
To check the amount of free space on the Windows 7 operating system, do the following:  
1. Click Start ➙ Computer.  
2. Right-click your C drive entry and then click Properties. The amount of free disk space is displayed.  
To check the amount of free space on the Windows 8 operating system, do the following:  
1. Open File Explorer and click Computer.  
2. Right-click your C drive entry and then click Properties. The amount of free disk space is displayed.  
To check the amount of free space on the Windows 8.1 operating system, do the following:  
1. Open File Explorer.  
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2. Right-click your C drive entry and then click Properties. The amount of free disk space is displayed.  
To free up disk space, do any of the following:  
• Method 1  
1. On the Windows 7 operating system, click Start ➙ Computer. On the Windows 8 operating system,  
open File Explorer and click Computer. On the Windows 8.1 operating system, open File Explorer.  
2. Right-click your C drive entry and then click Properties.  
3. Click Disk Cleanup.  
4. A list of unnecessary file categories is displayed. Select each file category you want to delete,  
and then click OK.  
• Method 2  
1. Open Control Panel.  
Note: For detailed information on how to open Control Panel on Windows 8 and Windows 8.1, see  
“Accessing Control Panel on the Windows 8 or Windows 8.1 operating system” on page 24.  
2. Click Programs.  
3. Click Turn Windows features on or off.  
4. A list of optional Windows components is displayed. Follow the instructions on the screen.  
• Method 3  
1. On the Windows 7 operating system, click Start ➙ Computer. On the Windows 8 operating system,  
open File Explorer and click Computer. On the Windows 8.1 operating system, open File Explorer.  
2. Right-click your C drive entry and then click Properties.  
3. Click Disk Cleanup.  
4. Click Clean up system files.  
5. Click the More Options tab.  
6. In the Programs and Features area, click the Clean up button.  
7. A list of installed programs is displayed. Select the program that you want to remove. Click  
Uninstall/Change or Uninstall.  
• Clean out your Inbox, Sent Items, and Deleted Items folders from your e-mail application. The folder  
names and procedures vary depending on your e-mail application. If you need assistance, see the  
help system for your e-mail application.  
Excessive number of fragmented files  
Symptom: Excessive number of fragmented files  
Action: Run the Windows Disk Defragmenter program.  
Note: Depending on the size of the hard disk drive and amount of data currently stored on the hard disk  
drive, the disk-defragmentation process might take up to several hours to complete.  
On the Windows 7 operating system, do the following:  
1. Close any programs that are currently running and close any open windows.  
2. Click Start ➙ Computer.  
3. Right-click your C drive entry and then click Properties.  
4. Click the Tools tab.  
5. Click Defragment Now, then click Continue.  
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6. Click Defragment Now again to start a disk-defragmentation process.  
On the Windows 8 or Windows 8.1 operating system, do the following:  
1. Close any programs that are currently running and close any open windows.  
2. On Windows 8, open File Explorer and click Computer. On Windows 8.1, open File Explorer.  
3. Right-click your C drive entry and then click Properties.  
4. Click the Tools tab and then click Optimize.  
5. Click Optimize in the Optimize Drives window that is displayed to start a disk-defragmentation process.  
Insufficient memory  
Symptom: Insufficient memory  
In general, the more memory that is installed, the better the Windows operating system runs.  
Action: Install additional memory. For information about purchasing memory, see Chapter 11 “Getting  
information, help, and service” on page 113. For step-by-step instructions on installing memory, see  
“Installing or replacing a memory module” on page 45.  
If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical  
assistance, see Chapter 11 “Getting information, help, and service” on page 113.  
Printer problems  
Symptom: The printer does not work.  
Actions: Verify that:  
1. The printer is turned on and is online.  
2. Paper is loaded correctly.  
3. The printer signal cable is securely connected to the correct parallel, serial, or USB connector on the  
computer.  
Note: Non-IEEE-approved printer signal cables might cause unpredictable problems.  
1. Any device drivers and other software that came with the printer are correctly installed.  
2. You have assigned the printer port correctly in your operating system, application program, or BIOS  
settings. For more information about BIOS settings, see Chapter 7 “Using the Setup Utility program”  
on page 81.  
If the problem persists, run the tests described in the documentation that comes with your printer. If you  
cannot correct the problem, have the computer serviced. See Chapter 11 “Getting information, help, and  
service” on page 113.  
Serial connector problems  
Use this information to troubleshoot the serial connector and devices attached to the serial connector.  
Symptom: Serial connector cannot be accessed.  
Actions:  
• Make sure the serial cable is securely connected to the serial connector on the computer and to the serial  
device. If the serial device has its own power cord, make sure it is attached to a properly grounded  
electrical outlet.  
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• If the serial device has its own On/Off switch, make sure it is in the On position.  
• If the serial device has an Online switch, make sure it is in the Online position.  
• If the serial device is a printer, make sure paper is loaded correctly.  
• Verify that any software supplied with the serial device is correctly installed. Refer to the documentation  
for the serial-device option.  
• Make sure that the serial-connector adapter, if you added one, is properly installed and firmly seated.  
If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical  
assistance, see Chapter 11 “Getting information, help, and service” on page 113.  
Software problems  
Select your symptom from the following list:  
•
•
“When using a sort feature, dates do not sort in the correct order” on page 111  
“Software does not work as expected” on page 111  
When using a sort feature, dates do not sort in the correct order  
Symptom: When using a sort feature, dates do not sort in the correct order.  
Action: Some software developed before the year 2000 used only the last two digits of a year to sort  
dates, always assuming the first two digits were 19. Consequently, these programs sort dates out of order.  
Check with your software manufacturer to see if any updates are available. Many software manufacturers  
make updates available from the World Wide Web.  
Software does not work as expected  
Symptom: Software does not work as expected.  
Actions:  
• Most software programs have built-in help systems that provide instructions for most tasks. If you are  
having difficulty performing a specific task within a software program, refer to the help system for that  
program. Help systems are typically accessible from a menu or button in the program, and frequently  
from the F1 key.  
• If you are having difficulty with the Windows operating system or one of its components, refer to the  
Windows help system. It is accessible from the Windows Start menu.  
• To determine if problems are caused by newly installed software, verify that:  
– Your computer has the minimum memory requirements needed to use the software. See the  
information supplied with the software to verify memory requirements. (If you just installed an adapter  
or memory, you might have a memory-address conflict.)  
– The software is designed to operate on your computer.  
– Other software works on your computer.  
– The software you are using works correctly on another computer.  
• If you received any error messages while using the software program, see the printed documentation  
supplied with the software or the help system for that software for a description of the messages and  
solutions to the problem.  
• Check with your software manufacturer to see if any updates are available. Many software manufacturers  
make updates available from the World Wide Web.  
• If the software program used to work correctly, but does not work correctly now, do the following:  
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– On the Windows 7 operating system, click Start ➙ Control Panel ➙ System and Security ➙ System  
➙ System Protection ➙ System Restore. Then, follow the instructions on the screen.  
– On the Windows 8 or Windows 8.1 operating system, open Control Panel and click System and  
Security ➙ System ➙ System Protection ➙ System Restore. Then, follow the instructions on  
the screen.  
Note: For detailed information on how to open Control Panel on Windows 8 and Windows 8.1, see  
“Accessing Control Panel on the Windows 8 or Windows 8.1 operating system” on page 24.  
• If you are unable to resolve the problem through other methods, uninstall the software program and  
reinstall it.  
If these actions do not correct the problem, you might need technical assistance. Contact your software  
manufacturer or see Chapter 11 “Getting information, help, and service” on page 113 for details.  
USB problems  
Symptom: The USB connectors cannot be accessed.  
Actions:  
• Make sure the USB cable is securely connected to the USB connector and to the USB device. If the USB  
device has its own power cord, make sure it is attached to a properly grounded electrical outlet.  
• If the USB device has its own On/Off switch, make sure it is in the On position.  
• If the USB device has an Online switch, make sure it is in the Online position.  
• If the USB device is a printer, make sure paper is loaded correctly.  
• Make sure any device drivers or other software supplied with the USB device is correctly installed.  
Refer to the documentation for the USB device.  
• Reset the device by detaching and reattaching the USB connector.  
If these actions do not correct the problem, run the Lenovo Solution Center program to test the USB  
connector. If the USB device came with its own diagnostics, run those diagnostics against the USB device.  
If you need technical assistance, see Chapter 11 “Getting information, help, and service” on page 113.  
Lenovo Solution Center  
The Lenovo Solution Center program enables you to troubleshoot and resolve computer problems. It  
combines diagnostic tests, system information collection, security status, and support information, along  
with hints and tips for maximum system performance.  
Notes:  
• The Lenovo Solution Center program can be downloaded from http://www.lenovo.com/diags.  
• If you are using a Windows operating system other than Windows 7, Windows 8, or Windows 8.1, go to  
http://www.lenovo.com/diags for the latest information on diagnostics for your computer.  
To run the Lenovo Solution Center program, see “Lenovo programs” on page 6.  
For additional information, refer to the Lenovo Solution Center help system.  
Note: If you are unable to isolate and repair the problem yourself after running the program, save and print  
the log files. You will need the log files when you speak to a Lenovo technical support representative.  
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Chapter 11. Getting information, help, and service  
This chapter contains information about help, service, and technical assistance for products manufactured  
by Lenovo.  
Information resources  
You can use the information in this section to access useful resources relating to your computing needs.  
Lenovo ThinkVantage Tools  
The Lenovo ThinkVantage Tools program guides you to a host of information sources and provides easy  
access to various tools to help you work more easily and securely.  
To access the Lenovo ThinkVantage Tools program, click Start ➙ All Programs ➙ Lenovo ThinkVantage  
Tools.  
Lenovo Welcome  
The Lenovo Welcome program introduces you to some innovative built-in features of Lenovo and guides you  
through a few important setup tasks to help you make the most of your computer.  
Help and Support  
The Windows Help and Support information system guides you to various help and support information from  
Lenovo and Microsoft, such as updating drivers, accessing programs, and accessing user manuals.  
To access the Windows Help and Support information system, do one of the following:  
• On the Windows 7 operating system, click Start ➙ Help and Support.  
• On the Windows 8 or Windows 8.1 operating system, move the pointer to the top-right or bottom-right  
corner of the screen to display the charms. Then click Settings ➙ Help.  
Safety and Warranty  
The Safety, Warranty, and Setup Guide that is provided with your computer contains information on safety,  
setup, warranty, and notices. Read and understand all safety information before using this product.  
Lenovo Web site  
The Lenovo Web site (http://www.lenovo.com) provides up-to-date information and services to help you buy,  
upgrade, and maintain your computer. You can also do the following:  
• Shop for desktop and notebook computers, monitors, projectors, upgrades and accessories for your  
computer, and special offers.  
• Purchase additional services, such as support for hardware, operating systems, application programs,  
network setup and configuration, and custom installations.  
• Purchase upgrades and extended hardware repair services.  
• Download the latest device drivers and software updates for your computer model.  
• Access the online manuals for your products.  
• Access the Lenovo Limited Warranty.  
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• Access troubleshooting and support information for your computer model and other supported products.  
• Find the service and support phone numbers for your country or region.  
• Find a Service Provider located near you.  
Lenovo Support Web site  
Technical support information is available on the Lenovo Support Web site at:  
http://www.lenovo.com/support  
This Web site is updated with the latest support information such as the following:  
• Drivers and software  
• Diagnostic solutions  
• Product and service warranty  
• Product and parts details  
• User guides and manuals  
• Knowledge base and frequently asked questions  
Help and service  
This section contains information about obtaining help and service.  
Using the documentation and diagnostic program  
If you experience a problem with your computer, see Chapter 10 “Troubleshooting and diagnostics” on  
page 95. For information on additional resources to help you troubleshoot your computer problem, see  
“Information resources” on page 113.  
If you suspect a software problem, see the documentation that comes with the operating system or software  
program, including readme files and online help.  
Most computers come with a diagnostic program that help you identify hardware problems.  
You can also get the latest technical information and download device drivers and updates from Lenovo  
Support Web site at:  
http://www.lenovo.com/support  
Calling for service  
During the warranty period, you can get help and information by telephone through the Customer Support  
Center.  
The following services are available during the warranty period:  
• Problem determination - Trained service personnel are available to assist you with determining a  
hardware problem and deciding what action is necessary to fix the problem.  
• Hardware repair - If the problem is caused by hardware under warranty, trained service personnel are  
available to provide the applicable level of service.  
• Engineering Change management - There might be changes that are required after a product has  
been sold. Lenovo or your reseller will make selected Engineering Changes (ECs) that apply to your  
hardware available.  
These items are not covered by the warranty:  
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• Replacement or use of parts not manufactured for or by Lenovo or non-warranted Lenovo parts  
• Identification of software problem sources  
• Configuration of BIOS as part of an installation or upgrade  
• Changes, modifications, or upgrades to device drivers  
• Installation and maintenance of network operating systems (NOS)  
• Installation and maintenance of application programs  
Refer to the Safety, Warranty, and Setup Guide that comes with your computer for information about your  
warranty type and duration. You must retain your proof of purchase to obtain warranty service.  
For a list of the Lenovo Support phone numbers for your country or region, go to  
http://www.lenovo.com/support/phone or refer to the Safety, Warranty, and Setup Guide that comes with  
your computer.  
Note: Phone numbers are subject to change without notice. If the number for your country or region is not  
provided, contact your Lenovo reseller or Lenovo marketing representative.  
If possible, be at your computer when you call. Have the following information available:  
• Machine type and model  
• Serial numbers of your hardware products  
• Description of the problem  
• Exact wording of any error messages  
• Hardware and software configuration information  
Using other services  
If you travel with your computer or relocate it to a country where your desktop or notebook computer  
machine type is sold, your computer might be eligible for International Warranty Service, which automatically  
entitles you to obtain warranty service throughout the warranty period. Service will be performed by service  
providers authorized to perform warranty service.  
Service methods and procedures vary by country, and some services might not be available in all countries.  
International Warranty Service is delivered through the method of service (such as depot, carry-in, or  
on-site service) that is provided in the servicing country. Service centers in certain countries might not be  
able to service all models of a particular machine type. In some countries, fees and restrictions might  
apply at the time of service.  
To determine whether your computer is eligible for International Warranty Service and to view a list of  
the countries where service is available, go to http://www.lenovo.com/support, click Product & Service  
Warranty, and follow the instructions on the screen.  
For technical assistance with the installation of or questions related to Service Packs for your  
preinstalled Microsoft Windows product, refer to the Microsoft Product Support Services Web site at  
http://support.microsoft.com/directory or you can contact the Customer Support Center. Some fees might  
apply.  
Purchasing additional services  
During and after the warranty period, you can purchase additional services, such as support for hardware,  
operating systems, and application programs; network setup and configuration services; upgraded or  
extended hardware repair services; and custom installation services. Service availability and service name  
might vary by country or region. For more information about these services, go to the Lenovo Web site at:  
http://www.lenovo.com  
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Appendix A. Notices  
Lenovo may not offer the products, services, or features discussed in this document in all countries. Consult  
your local Lenovo representative for information on the products and services currently available in your  
area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that  
Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service  
that does not infringe any Lenovo intellectual property right may be used instead. However, it is the user's  
responsibility to evaluate and verify the operation of any other product, program, or service.  
Lenovo may have patents or pending patent applications covering subject matter described in this  
document. The furnishing of this document does not give you any license to these patents. You can send  
license inquiries, in writing, to:  
Lenovo (United States), Inc.  
1009 Think Place - Building One  
Morrisville, NC 27560  
U.S.A.  
Attention: Lenovo Director of Licensing  
LENOVO PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS  
OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT,  
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some jurisdictions do not allow  
disclaimer of express or implied warranties in certain transactions, therefore, this statement may not apply  
to you.  
This information could include technical inaccuracies or typographical errors. Changes are periodically  
made to the information herein; these changes will be incorporated in new editions of the publication.  
Lenovo may make improvements and/or changes in the product(s) and/or the program(s) described in this  
publication at any time without notice.  
The products described in this document are not intended for use in implantation or other life support  
applications where malfunction may result in injury or death to persons. The information contained in this  
document does not affect or change Lenovo product specifications or warranties. Nothing in this document  
shall operate as an express or implied license or indemnity under the intellectual property rights of Lenovo  
or third parties. All information contained in this document was obtained in specific environments and is  
presented as an illustration. The result obtained in other operating environments may vary.  
Lenovo may use or distribute any of the information you supply in any way it believes appropriate without  
incurring any obligation to you.  
Any references in this publication to non-Lenovo Web sites are provided for convenience only and do not in  
any manner serve as an endorsement of those Web sites. The materials at those Web sites are not part of  
the materials for this Lenovo product, and use of those Web sites is at your own risk.  
Any performance data contained herein was determined in a controlled environment. Therefore, the result  
obtained in other operating environments may vary significantly. Some measurements may have been  
made on development-level systems and there is no guarantee that these measurements will be the same  
on generally available systems. Furthermore, some measurements may have been estimated through  
extrapolation. Actual results may vary. Users of this document should verify the applicable data for their  
specific environment.  
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Trademarks  
The following terms are trademarks of Lenovo in the United States, other countries, or both:  
Lenovo  
The Lenovo logo  
Rescue and Recovery  
ThinkCentre  
ThinkVantage  
Microsoft, Windows, and Windows Media are trademarks of the Microsoft group of companies.  
Celeron, Intel, Intel Core, and Pentium are trademarks of Intel Corporation in the U.S. and/or other countries.  
Linux is a registered trademark of Linus Torvalds.  
Other company, product, or service names may be trademarks or service marks of others.  
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Appendix B. Regulatory information  
Export classification notice  
This product is subject to the United States Export Administration Regulations (EAR) and has an Export  
Classification Control Number (ECCN) of 4A994.b. It can be re-exported except to any of the embargoed  
countries in the EAR E1 country list.  
Electronic emissions notices  
The following information refers to Lenovo personal computer machine types 10AC, 10AD, 10AE and 10AF.  
Federal Communications Commission Declaration of Conformity  
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant  
to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful  
interference in a residential installation. This equipment generates, uses, and can radiate radio frequency  
energy and, if not installed and used in accordance with the instructions, may cause harmful interference  
to radio communications. However, there is no guarantee that interference will not occur in a particular  
installation. If this equipment does cause harmful interference to radio or television reception, which can be  
determined by turning the equipment off and on, the user is encouraged to try to correct the interference by  
one or more of the following measures:  
• Reorient or relocate the receiving antenna.  
• Increase the separation between the equipment and receiver.  
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.  
• Consult an authorized dealer or service representative for help.  
Lenovo is not responsible for any radio or television interference caused by using other than specified or  
recommended cables and connectors or by unauthorized changes or modifications to this equipment.  
Unauthorized changes or modifications could void the user's authority to operate the equipment.  
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1)  
this device may not cause harmful interference, and (2) this device must accept any interference received,  
including interference that may cause undesired operation.  
Responsible Party:  
Lenovo (United States) Incorporated  
1009 Think Place - Building One  
Morrisville, NC 27560  
Phone Number: 919-294-5900  
Industry Canada Class B emission compliance statement  
This Class B digital apparatus complies with Canadian ICES-003.  
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.  
European Union - Compliance to the Electromagnetic Compatibility Directive  
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This product is in conformity with the protection requirements of EU Council Directive 2004/108/EC on the  
approximation of the laws of the Member States relating to electromagnetic compatibility. Lenovo cannot  
accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended  
modification of the product, including the installation of option cards from other manufacturers.  
This product has been tested and found to comply with the limits for Class B Information Technology  
Equipment according to European Standard EN 55022. The limits for Class B equipment were derived  
for typical residential environments to provide reasonable protection against interference with licensed  
communication devices.  
Lenovo, Einsteinova 21, 851 01 Bratislava, Slovakia  
German Class B compliance statement  
Deutschsprachiger EU Hinweis:  
Hinweis für Geräte der Klasse B EU-Richtlinie zur Elektromagnetischen Verträglichkeit  
Dieses Produkt entspricht den Schutzanforderungen der EU-Richtlinie 2004/108/EG (früher 89/336/EWG) zur  
Angleichung der Rechtsvorschriften über die elektromagnetische Verträglichkeit in den EU-Mitgliedsstaaten  
und hält die Grenzwerte der EN 55022 Klasse B ein.  
Um dieses sicherzustellen, sind die Geräte wie in den Handbüchern beschrieben zu installieren und zu  
betreiben. Des Weiteren dürfen auch nur von der Lenovo empfohlene Kabel angeschlossen werden.  
Lenovo übernimmt keine Verantwortung für die Einhaltung der Schutzanforderungen, wenn das Produkt  
ohne Zustimmung der Lenovo verändert bzw. wenn Erweiterungskomponenten von Fremdherstellern ohne  
Empfehlung der Lenovo gesteckt/eingebaut werden.  
Deutschland:  
Einhaltung des Gesetzes über die elektromagnetische Verträglichkeit von Betriebsmitteln  
Dieses Produkt entspricht dem „Gesetz über die elektromagnetische Verträglichkeit von Betriebsmitteln“  
EMVG (früher „Gesetz über die elektromagnetische Verträglichkeit von Geräten“). Dies ist die Umsetzung der  
EU-Richtlinie 2004/108/EG (früher 89/336/EWG) in der Bundesrepublik Deutschland.  
Zulassungsbescheinigung laut dem Deutschen Gesetz über die elektromagnetische Verträglichkeit  
von Betriebsmitteln, EMVG vom 20. Juli 2007 (früher Gesetz über die elektromagnetische  
Verträglichkeit von Geräten), bzw. der EMV EG Richtlinie 2004/108/EC (früher 89/336/EWG), für  
Geräte der Klasse B.  
Dieses Gerät ist berechtigt, in Übereinstimmung mit dem Deutschen EMVG das EG-Konformitätszeichen  
- CE - zu führen. Verantwortlich für die Konformitätserklärung nach Paragraf 5 des EMVG ist die Lenovo  
(Deutschland) GmbH, Gropiusplatz 10, D-70563 Stuttgart.  
Informationen in Hinsicht EMVG Paragraf 4 Abs. (1) 4:  
Das Gerät erfüllt die Schutzanforderungen nach EN 55024 und EN 55022 Klasse B.  
Korea Class B compliance statement  
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Japan VCCI Class B compliance statement  
Japan compliance statement for products which connect to the power mains with rated current  
less than or equal to 20 A per phase  
Lenovo product service information for Taiwan  
Keyboard and mouse compliance statement for Taiwan  
Eurasian compliance mark  
Additional regulatory information  
For additional regulatory information, refer to the Regulatory Notice shipped with your computer. Depending  
on the configuration of your computer and the country or region where the computer was purchased,  
you might have received additional printed regulatory notices. All regulatory notices are available on the  
Lenovo Support Web site in electronic format. To access electronic copies of the documentation, go to  
http://www.lenovo.com/support and click User Guides & Manuals.  
Appendix B. Regulatory information 121  
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Appendix C. WEEE and recycling information  
Lenovo encourages owners of information technology (IT) equipment to responsibly recycle their equipment  
when it is no longer needed. Lenovo offers a variety of programs and services to assist equipment owners in  
recycling their IT products. For information on recycling Lenovo products, go to:  
http://www.lenovo.com/recycling  
Important WEEE information  
The WEEE marking on Lenovo products applies to countries with WEEE and e-waste regulations (for example,  
European Directive 2002/96/EC, India E-Waste Management & Handling Rules, 2011). Appliances are  
labeled in accordance with local regulations concerning waste electrical and electronic equipment (WEEE).  
These regulations determine the framework for the return and recycling of used appliances as applicable  
within each geography. This label is applied to various products to indicate that the product is not to be  
thrown away, but rather put in the established collective systems for reclaiming these end of life products.  
Users of electrical and electronic equipment (EEE) with the WEEE marking must not dispose of end of  
life EEE as unsorted municipal waste, but use the collection framework available to them for the return,  
recycle, and recovery of WEEE and to minimize any potential effects of EEE on the environment and  
human health due to the presence of hazardous substances. For additional WEEE information go to:  
http://www.lenovo.com/recycling  
Recycling information for Japan  
Collecting and recycling a disused Lenovo computer or monitor  
If you are a company employee and need to dispose of a Lenovo computer or monitor that is the property  
of the company, you must do so in accordance with the Law for Promotion of Effective Utilization of  
Resources. Computers and monitors are categorized as industrial waste and should be properly disposed  
of by an industrial waste disposal contractor certified by a local government. In accordance with the Law  
for Promotion of Effective Utilization of Resources, Lenovo Japan provides, through its PC Collecting  
and Recycling Services, for the collecting, reuse, and recycling of disused computers and monitors. For  
details, visit the Lenovo Web site at http://www.lenovo.com/recycling/japan. Pursuant to the Law for  
Promotion of Effective Utilization of Resources, the collecting and recycling of home-used computers  
and monitors by the manufacturer was begun on October 1, 2003. This service is provided free of  
charge for home-used computers sold after October 1, 2003. For details, visit the Lenovo Web site at  
http://www.lenovo.com/recycling/japan.  
Disposing of Lenovo computer components  
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Some Lenovo computer products sold in Japan may have components that contain heavy metals or other  
environmental sensitive substances. To properly dispose of disused components, such as a printed circuit  
board or drive, use the methods described above for collecting and recycling a disused computer or monitor.  
Disposing of disused lithium batteries from Lenovo computers  
A button-shaped lithium battery is installed on the system board of your Lenovo computer to provide power  
to the computer clock while the computer is off or disconnected from the main power source. If you want to  
replace it with a new one, contact your place of purchase or ask for a repair service provided by Lenovo. If  
you have replaced it by yourself and want to dispose of the disused lithium battery, insulate it with vinyl tape,  
contact your place of purchase, and follow their instructions. If you use a Lenovo computer at home and  
need to dispose of a lithium battery, you must comply with local ordinances and regulations.  
Recycling information for Brazil  
Declarações de Reciclagem no Brasil  
Descarte de um Produto Lenovo Fora de Uso  
Equipamentos elétricos e eletrônicos não devem ser descartados em lixo comum, mas enviados à pontos de  
coleta, autorizados pelo fabricante do produto para que sejam encaminhados e processados por empresas  
especializadas no manuseio de resíduos industriais, devidamente certificadas pelos orgãos ambientais, de  
acordo com a legislação local.  
A Lenovo possui um canal específico para auxiliá-lo no descarte desses produtos. Caso você possua  
um produto Lenovo em situação de descarte, ligue para o nosso SAC ou encaminhe um e-mail para:  
[email protected], informando o modelo, número de série e cidade, a fim de enviarmos as instruções  
para o correto descarte do seu produto Lenovo.  
Battery recycling information for Taiwan  
Battery recycling information for the European Union  
Notice: This mark applies only to countries within the European Union (EU).  
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Batteries or packaging for batteries are labeled in accordance with European Directive 2006/66/EC  
concerning batteries and accumulators and waste batteries and accumulators. The Directive determines the  
framework for the return and recycling of used batteries and accumulators as applicable throughout the  
European Union. This label is applied to various batteries to indicate that the battery is not to be thrown  
away, but rather reclaimed upon end of life per this Directive.  
In accordance with the European Directive 2006/66/EC, batteries and accumulators are labeled to indicate  
that they are to be collected separately and recycled at end of life. The label on the battery may also  
include a chemical symbol for the metal concerned in the battery (Pb for lead, Hg for mercury, and Cd for  
cadmium). Users of batteries and accumulators must not dispose of batteries and accumulators as unsorted  
municipal waste, but use the collection framework available to customers for the return, recycling, and  
treatment of batteries and accumulators. Customer participation is important to minimize any potential  
effects of batteries and accumulators on the environment and human health due to the potential presence of  
hazardous substances. For proper collection and treatment, go to:  
http://www.lenovo.com/recycling  
Appendix C. WEEE and recycling information 125  
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Appendix D. Restriction of Hazardous Substances Directive  
(RoHS)  
European Union RoHS  
Lenovo products sold in the European Union, on or after 3 January 2013 meet the requirements of Directive  
2011/65/EU on the restriction of the use of certain hazardous substances in electrical and electronic  
equipment (“RoHS recast” or “RoHS 2”).  
For more information about Lenovo progress on RoHS, go to:  
http://www.lenovo.com/social_responsibility/us/en/RoHS_Communication.pdf  
China RoHS  
Turkish RoHS  
The Lenovo product meets the requirements of the Republic of Turkey Directive on the Restriction of the Use  
of Certain Hazardous Substances in Electrical and Electronic Equipment (EEE).  
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Ukraine RoHS  
India RoHS  
RoHS compliant as per E-Waste (Management & Handling) Rules, 2011.  
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Appendix E. China Energy Label  
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Appendix F. ENERGY STAR model information  
ENERGY STAR® is a joint program of the U.S. Environmental Protection Agency and the U.S. Department  
of Energy aimed at saving money and protecting the environment through energy efficient products and  
practices.  
Lenovo is proud to offer our customers products with an ENERGY STAR compliant designation. Some  
models of the following machine types have been designed and tested to conform to the ENERGY STAR  
program requirement for computers at the time of manufacture: 10AC, 10AD, 10AE and 10AF. For more  
information about ENERGY STAR ratings for Lenovo computers, go to http://www.lenovo.com.  
By using ENERGY STAR compliant products and taking advantage of the power-management features of  
your computer, you reduce the consumption of electricity. Reduced electrical consumption contributes to  
potential financial savings, a cleaner environment, and the reduction of greenhouse gas emissions.  
For more information about ENERGY STAR, go to:  
http://www.energystar.gov  
Lenovo encourages you to make efficient use of energy an integral part of your day-to-day operations. To  
help in this endeavor, set the following power-management features to take effect when your computer has  
been inactive for a specified duration:  
Table 6. ENERGY STAR power-management features  
Windows 7, Windows 8, or Windows 8.1 operating system  
Power plan: ThinkCentre Default  
• Turn off the display: After 10 minutes  
• Put the computer to sleep: After 25 minutes  
• Advanced power settings:  
– Turn off hard disk drives: After 20 minutes  
– Hibernate: Never  
To awaken your computer from a Sleep or Standby mode, press any key on your keyboard. For more  
information about these settings, refer to your Windows Help and Support information system.  
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Index  
A
E
a rescue medium, creating and using 76  
environment, operating  
5
Administrator, password 82  
Ethernet  
2
ambient light sensor, replacing 61  
Ethernet connector 14  
exiting, Setup Utility 86  
audio subsystem  
2
expansion  
3
ExpressCard, replacing 63  
external options, installing 39  
B
backup and recovery operations 74  
basic troubleshooting 95  
boot-block recovery 88  
F
failure, recovering from POST/BIOS 88  
features  
1
flashing the BIOS 87  
frame foot  
removing 43  
C
cable lock, security 36  
card reader, replacing 62  
changing  
front  
connectors, controls, indicators 10  
password 82  
startup device sequence 84  
cleaning an optical mouse 91  
CMOS, clearing 83  
components, internal 15  
computer cover  
G
getting  
help 113  
removing 42  
computer cover, reinstalling 71  
connector 14  
information 113  
service 113  
GPU heat sin and fan, replacing 64  
connectors  
rear 13  
connectors, controls, indicators  
front 10  
considerations, passwords 82  
converter board, replacing 49  
creating  
and using a rescue medium 76  
creating and using  
recovery media 73  
CRU  
H
hard disk drive, replacing 46  
Headset connector, combo audio jack 14  
heat sink, replacing 50  
help  
and service 114  
getting 113  
Help and Support 113  
completing the installation 71  
customer support center 114  
I
important safety information  
information  
getting 113  
v
D
deleting a password 82  
Description 14  
device drivers 72  
devices, handling static-sensitive 39  
diagnostics program, using 114  
diagnostics, troubleshooting 95  
important safety  
resources 113  
safety 113  
v
warranty 113  
Input/Output (I/O) features  
installing options  
3
display  
1
memory module 45  
DisplayPort-out connector 14  
documentation, using 114  
drivers, device 72  
integrated camera, replacing 58  
internal drives  
1
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internal speakers, replacing 55  
programs, updating system 87  
purchasing additional services 115  
K
R
Kensington-style  
cable lock 36  
keyboard  
rear connectors 13  
rear I/O assembly  
replacing 70  
removing 44  
keyboard connector 14  
rear PS/2 connectors and serial port assembly  
removing 66  
recovering  
from a POST/BIOS update failure 88  
software 73  
recovery  
boot-block 88  
L
Lenovo Solution Center 112  
Lenovo ThinkVantage Tools 113  
Lenovo Welcome 113  
locating components 15  
operations, backup and 74  
problems, solving 78  
recovery media, creating and using 73  
removing computer cover 42  
removing frame foot 43  
removing monitor stand 40  
removing rear I/O assembly 44  
removing rear PS/2 connectors and serial port assembly 66  
replacing  
M
media, creating and using recovery media 73  
memory module  
installing, replacing 45  
system board 45  
Microphone connector 14  
microprocessor  
ambient light sensor 61  
card reader 62  
replacing 52  
monitor stand  
converter board 49  
removing 40  
ExpressCard 63  
mouse  
replacing 67  
GPU heat sink and fan 64  
hard disk drive 46  
mouse connector 14  
heat sink 50  
integrated camera 58  
internal speakers 55  
keyboard 70  
N
microprocessor 52  
notices 117  
mouse 67  
thermal sensor 56  
Wi-Fi card 60  
Rescue and Recovery 73  
workspace, Rescue and Recovery 75  
Rescue and Recovery workspace 75  
resources, information 113  
O
operations, backup and recovery 74  
optical drive, replacing 48  
optical mouse  
cleaning 91  
S
P
parts replacement, completing 71  
password  
Administrator 82  
safety  
v
safety information 113  
security  
considerations 82  
Power-On Password 82  
setting, changing, deleting 82  
passwords  
erasing 83  
lost or forgotten 83  
passwords, using 81  
enabling or disabling 83  
features  
3
selecting  
startup device 84  
temporary startup device 84  
serial connector 14  
service  
physical specifications  
power  
5
and help 114  
customer support center 114  
getting 113  
features  
3
power-on self-test (POST) 87  
Power-On, Password 82  
services  
other 115  
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purchasing additional 115  
setting  
password 82  
settings  
Wi-Fi card, replacing 60  
workspace, backup and recovery 75  
changing 81  
viewing 81  
Setup Utility 81  
Setup Utility program, starting 81  
Setup Utility, exiting 86  
software  
recovering 73  
solving recovery problems 78  
starting the Setup Utility program 81  
startup device 84  
sequence, changing 84  
temporary, selecting 84  
static-sensitive devices, handling 39  
system  
management  
programs 87  
system board  
2
connectors 16  
locating parts 16  
locations 16  
memory module 45  
T
temporary startup device 84  
the BIOS, updating (flashing) 87–88  
thermal sensor, replacing 56  
trademarks 118  
troubleshooting, basic 95  
troubleshooting, diagnostics 95  
U
updating  
(flashing) the BIOS 87  
system programs 87  
updating (flashing) the BIOS 88  
USB connector 14  
using  
a rescue medium, creating and 76  
diagnostic program 114  
documentation 114  
other services 115  
passwords 81  
Setup Utility 81  
V
VGA-in connector 14  
video subsystem  
1
viewing and changing settings 81  
W
warranty information 113  
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