ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL
OCTOBER 1997
ADDENDUM TO ISSUE 4 OF THE
INTER-TEL AXXESS SYSTEM MANUAL
For Software Part Numbers: 827.8658, 827.8659, 827.8660, 827.8661, and 827.8662
This addendum describes feature, programming, and hardware changes that apply when the AXXESS System is
installed with the version 4.3 software part numbers listed above. It also includes changes and corrections to Issue 4
of the AXXESS Installation and Field Maintenance Manual. For software installation instructions, refer to the manu-
al or to the document included with the software components. The new system software is identical to the previous
version of software, except for the changes and corrections described on these pages. Refer to the manual for detailed
system information.
•
•
•
•
•
•
Station Password (see page 10)
FEATURE, PROGRAMMING, AND
HARDWARE CHANGES
Remote Feature Programming (see page 12)
Group Listen Feature (see page 13)
New Software Part Numbers
CO Hookflash on Conference Calls (see page 13)
OPX Disconnect Enhancement (see page 14)
The part numbers for the new version 4.3 software are:
SOFTWARE
PART NO.
Advanced CO Interface Premium Feature Re-
quired for PRI (see page 14)
Premium Software for CPU/MEM Card 827.8659
(15 ROMs)
•
•
Trunk Group PRI Call By Call (see page 14)
Premium Software for CPU020/PCM
Card (two floppy disks)
827.8658
OS/2 and NT Versions of AXXESSORY Talk (see
page 16)
Database Programming Software (three 827.8662
floppy disks)
•
Fax Delivery Report Indicates Failed Deliveries
(see page 23)
AXXESSORY Talk Applications Software 827.8660
for OS/2 (five floppy disks)
•
•
•
AXXESSORY Talk VisualMail (see page 24)
AXXESSORY Talk Applications Software 827.8661
for Windows NT (five floppy disks)
Programming Fax-On-Demand Port availability
(see page 33)
AXXESSORY Talk OS/2 Japanese Voice
Prompts (four floppy disks)
827.8592
•
•
•
Voice Mail Save/Restore To A Network Drive (see
page 34)
AXXESSORY Talk NT Japanese
Voice Prompts (three floppy disks)
827.8742
Explanation of Extended Ring Cadences (see page
Changes and New Features in the 4.3
Software Release
RS-232-C Changes and Corrections (see page 36)
Changes and Features from Previous
Software Releases
New 4.3 features and changes described in this adden-
dum include:
Earlier 4.1 and 4.2 features and changes described in
this addendum include:
•
•
Agent Set (see page 2)
“Send Alert Burst To Headset” Station Flag (see
page 2)
•
•
Preventing Memory Shortages (see page 37)
New CPU020/PCM Card Configurations (see
page 37)
•
16-Circuit Single-Line Card (SLC-16) and Lamp
Options Card (see page 3)
•
•
New CPU/MEM Card Configuration (see page 37)
•
•
LGC and LGC-D Modification (see page 6)
Call Routing to Public Network (see page 7)
New Options Card (OPC) Configuration (see page
Document Part No. 550.8015
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ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL
OCTOBER 1997
If installing the optional LOC-16:
16-Circuit Single-Line Card (SLC-16) and
Lamp Options Card (LOC-16)
a. Carefully remove the two, solid, 16-position
jumper straps from jumper locations J3 and
J4 on the SLC-16.
16-Port Single-Line Card (SLC-16)
The SLC-16 can support up to 16 on-premises AC-ring-
ing single-line devices. Like the 8-circuit SLC, it does
not support off-premises stations and does not have
DID capability.
b. Place jumper strap (J6) on the SLC-16 in the
LOW position (over the top two pins).
c. Carefully attach the LOC-16 to jumper loca-
tions J3, J4, and J5 on the SLC-16. Make
sure that the connectors are properly aligned
and seated.
An SLC-16 cannot be installed in a card slot that is pro-
grammed for an SLC. The ports must be specifically
programmed for an SLC-16. However, if port program-
ming is changed from SLC to SLC-16, the existing
eight circuits will retain their individual programming
and the new circuits will be in the default state. If the
port is changed from an SLC-16 to an SLC, all circuits
will retain their programming, but only the first eight
d. When programming the database, be sure to
enable the message waiting lamps in station
programming.
Power Supplies
will be available.
A power supply is required for each SLC-16 because
the cards are not designed to pull talk battery, ring, or
message lamp power from the system power supply.
Power supplies are available that support one card or up
to four cards. Refer to the illustration and chart on the
next two pages for cable termination information.
The SLC-16 uses 72VDC to generate trapezoidal ring-
ing waveforms, which have the same effect as sine
ringing waveforms. The card is capable of delivering a
total ringer equivalence number (REN) of 16.0 at a fre-
quency of 20Hz (e.g., 1.0 REN per circuit). No single
circuit should exceed a REN of 5.0. If the card requires
more than 16.0 REN total, use a larger DC power sup-
ply (available from Inter-Tel). If a fax machine, mo-
dem, or single-line set does not respond to the ringing
provided by the SLC-16, consult the manual for that
device and/or contact Inter-Tel Technical Support.
NOTE: If you receive a power supply with a connector
on the wires, the connector will have to be cut off be-
fore the power supply can be installed. Also, if a four-
card power supply is wall mounted, be sure that the ful-
ly-enclosed side is on the bottom (i.e., facing down).
Part Numbers
The loop limit for the SLC-16 is 103 ohms/2000 feet
(609 m.).
The new SLC-16, LOC-16, and power supply part
numbers are:
16-Port Lamp Options Card (LOC-16)
SLC-16
550.2116
550.2104
550.0114
A 16-port Lamp Options Card (LOC-16) is also avail-
able to provide visual message waiting capabilities for
single-line sets equipped with message lamps. The
single-line sets are then configured in database pro-
gramming to receive visual and/or audible message
waiting indication tones. Except for these differences,
the installation and operation of the LOC-16 is similar
to that of the 8-port LOC described in the manual:
LOC-16
Power Supply for 1 Card
Power Supply for up to 4 Cards 550.0116
NOTE: The SLC-16 and LOC-16 can be used only
with version 4.3 (or higher) system software.
Page 3 of 73
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OCTOBER 1997
ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL
FIGURE 1. SLC-16 BLOCK CABLE TERMINATIONS
SLC-16
MODULAR
JACK
ASSEMBLY
TIP
RING
TIP
W/BL TIP
1.1
1.2
1.3
1.1
1.2
1.3
TO SINGLE-
G
R
Y
RING
TIP
LINE SET OR
PLAYBACK
DEVICE
BK
RING
BL/W RING
W/BL
BL/W
W/O
O/W
W/G
G/W
MODULAR
JACK
ASSEMBLY
SINGLE-
LINE
CARD
TIP
RING
Y/BL
W/BL TIP
1.16
1.16
BL/Y
Y/O
O/Y
NOT USED
NOT USED
TO SINGLE-
G
R
Y
LINE SET OR
PLAYBACK
DEVICE
Y/G
G/Y
BK
66M1-50-TYPE
BLOCK
(PART OF MDF)
Y/BR
BR/Y
Y/S
NOT USED
NOT USED
BL/W RING
S/Y
AMPHENOL-
TYPE
CONNECTOR
GND (BLACK)
–48V EXT ((RED)
POWER SUPPLY
GND (BLACK)
–72V EXT (YELLOW)
NOTE: For simplicity, this figure shows single-line sets and playback devices being installed using one-
pair cable and four-conductor modular jacks. Of course, if three-pair cable and six-conductor modular jacks
are used instead (as is recommended), extra terminal blocks and the use of cross-connect wiring techniques
are required.
Page 4 of 73
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ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL
OCTOBER 1997
FIGURE 2. SLC-16 CABLE TERMINATIONS ON THE SLC-16 STATION BLOCK
AMPHENOL
NO.
CABLE
PAIR
SLC-16
26
1
W–BL
BL–W
W–O
O–W
W–G
G–W
W–BR
BR–W
W–S
TIP
RING
27
2
TIP
RING
28
3
TIP
RING
29
4
TIP
RING
30
5
TIP
S–W
RING
31
6
R–BL
BL–R
R–O
TIP
RING
32
7
TIP
O–R
RING
33
8
R–G
TIP
G–R
RING
34
9
R–BR
BR–R
R–S
TIP
RING
35
10
36
11
37
12
38
13
39
14
40
15
41
16
42
17
43
18
44
19
45
20
46
21
47
22
48
23
49
24
50
25
TIP
S–R
RING
BK–BL
BL–BK
BK–O
O–BK
BK–G
G–BK
BK–BR
BR–BK
BK–S
S–BK
Y–BL
BL–Y
Y–O
TIP
RING
TIP
RING
TIP
RING
TIP
RING
TIP
RING
TIP
RING
NOT USED
NOT USED
GND B2 (BLACK)
–48V EXT (RED)
NOT USED
NOT USED
GND B1 (BLACK)
–72V EXT (YELLOW)
NOT USED
NOT USED
NOT USED
NOT USED
NOT USED
NOT USED
NOT USED
NOT USED
NOT USED
NOT USED
O–Y
Y–G
G–Y
Y–BR
BR–Y
Y–S
S–Y
V–BL
BL–V
V–O
O–V
V–G
G–V
V–BR
BR–V
V–S
S–V
Page 5 of 73
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OCTOBER 1997
ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL
to make sure the card can still receive dial
tone.
Loop/Ground Start Card (LGC) and
LGC Daughter Card (LGC-D)
Modification
If you do not hear dial tone, apply ground to
the tip terminal. If you now hear dial tone,
tip and ring are reversed.
Under certain conditions, previous versions of the LGC
(part no. 550.2309) and the LGC-D (part no. 550.2310)
were not able to always properly detect the “ground
start” signal provided by the central office (CO). A
modification to the LGC and LGC-D has been imple-
mented to correct this problem.
NOTE: Be sure the test set is in monitor
mode. If it is in off-hook mode, sometimes
the line can be seized regardless of the polar-
ity, and the test is invalid.
More specifically, the previous versions of the LGC
and LGC-D did not function properly in ground-start
mode when terminated on a CO trunk that had a
constant current battery feed of less than approximately
25mA. The new cards have a built-in 50VDC power
supply and therefore no longer rely on the current from
the CO to detect the “ground start” signal.
Identifying the Modified Cards
Remove the LGC and/or LGC-D and look at the part
number stenciled on the card. Immediately after the
part number, there should be a dash (–) and a single
letter contained within a box. This denotes the revision
level of the card. The following chart shows the revi-
sion level of the current, modified cards:
Identifying the Problem
CARD
PART NO. ECN NO.
REVISION
A customer site may have this problem if a keyset
user’s display shows “LINE IS UNPLUGGED” when
attempting to access a ground start trunk on an LGC or
LGC-D. To determine if the card really does have a
problem detecting the ground start signal from the CO,
follow these steps:
LGC
550.2309 4813
826.5223–4D
(or higher)
826.5223–5D
(or higher)
826.5223–6
(any letter)
(1) Ensure that the appropriate trunk circuit on the
card is programmed for ground start mode.
(Loop start mode is not subject to this problem.)
LGC-D 550.2310 4814
826.5224–3B
(or higher)
826.5224–4B
(or higher)
826.5224–5
(any letter)
(2) Verify that the card is properly installed and
connected as outlined in the AXXESS Installa-
tion & Field Maintenance Manual.
(3) Verify that tip and ring for the trunk circuit are
properly connected. Here is a simple method
that works for most cases:
Compatibility
Improperly paired cards will not work together and the
trunks attached to these cards will not function.
a. At the associated CO block, remove the
bridging clips for the trunk.
LGC –6 cards will only work with LGC-D –5 cards
(and visa versa). They are not backwards compatible.
LGC –4 and –5 cards will only work with either LGC-D
–3 and –4 cards.
b. On the telco side of the block, attach a test
set (butt set) in monitor mode (on-hook) to
tip and ring.
Resolution
c. Apply ground to the ring terminal.
If a system is experiencing this problem and if it is
equipped with older, unmodified LGC and/or LGC-D
cards, the card(s) may be replaced by contacting Inter-
Tel Technical Support.
d. If you hear dial tone (only while ground is
applied), tip and ring are properly con-
nected. Replace the bridging clips and check
Page 6 of 73
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ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL
OCTOBER 1997
Toll Restriction
Call Routing to Public Network
This feature changes the AXXESS system in the fol-
lowing ways:
To provide security on outgoing calls made through di-
rect trunk-to-trunk interfaces, the toll restriction of the
selected outgoing trunk will be checked. However, if
ARS is used, toll restriction is not checked.
•
Call Routing Tables can be programmed to route
outside calls to outgoing trunks, using Automatic
Route Selection (ARS) or a trunk group. However,
Primary Rate trunks can be used only through
ARS; individual B-channel trunks or trunk groups
containing B-channel trunks will not function
properly with this feature.
The toll restriction of the incoming trunk’s group and
that trunk’s “Subject To Toll Restriction” flag are not
checked.
If a caller dials a number that is not allowed through toll
restriction, the call will be routed to the primary atten-
dant.
•
•
The system provides a means for the trunk-to-trunk
call to be supervised including normal trunk dis-
connect supervision and timer disconnect supervi-
sion.
Programming Call Routing Tables
Toll restriction will be enforced on call attempts
made from one trunk to another trunk or trunk
group (but not on trunk-to-ARS calls).
Call Routing to the Public Network is programmed
through the Call Routing Table screens for program-
ming Individual Patterns, Area Code Batch Inserts, or
Batch Ring-In Destinations, as shown on the next page.
Access To Outgoing Trunks
Even though Primary Rate trunks appear in the selec-
tion lists, they can only be used by selecting ARS; indi-
vidual B-channel trunks or trunk groups containing B-
channel trunks will not function properly with this
feature.
Call Routing Tables now allow patterns that route calls
to destinations of individual trunks, trunk groups, and
ARS anywhere single ring-in destinations are pro-
grammed.
If the caller is routed to a trunk or trunk group that is
busy, the system will camp on to the trunk. The caller
will hear busy tones, followed by music. When a trunk
becomes available, the caller hears dial tone and can
complete the call.
NOTE: This cannot be programmed if you enter data-
base programming using the “User” password and it
cannot be programmed through an Administrator’s
keyset.
NOW YOU CAN CHOOSE ARS,
TRUNKS, OR TRUNK GROUPS
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ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL
OCTOBER 1997
SMDR and Message Print Changes To Support
Call Routing To The Public Network
tions. A new Trunks command button has been added
that displays a selection screen (shown at the bottom of
the page). The SMDR window also includes a new
check box for “Record All Trunk to Trunk Calls.” This
will include calls, made from one outside caller to
another, in the SMDR report.
Several changes have been made to the Station Mes-
sage Detail Recording (SMDR) feature to support Call
Routing to the Public Network.
You can choose which trunks to include in the SMDR
report. This is done through the SMDR Programming
screen (shown below), just as it was for including sta-
An outgoing call that has been initiated by another
trunk will show the initiating trunk’s number in the
“EXT” field of the SMDR report.
← NEW BUTTON
NEW OPTION →
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OCTOBER 1997
ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL
TO CHANGE THE STATION PASSWORD USING REMOTE PRO-
GRAMMING:
Station Password
A station password has been added to the system. This
password is used for the new Remote Programming
feature.
(1) If calling from an outside telephone, access the
system through a DISA line. Enter the DISA se-
curity code (if applicable). You hear a confirma-
tion tone.
The station password can be up to 8 digits in length.
The default password is the extension number of the
station. The password can be changed by entering the
Program Station Password feature code at the station or
when using the new Remote Programming feature (de-
grammed through Individual Station programming, as
described on page 12.
If programming from another station, lift the
handset or press the SPKR key.
(2) Enter the Remote Programming feature code
(359). You hear a confirmation tone. If you have
a display, it shows ENTER EXTENSION.
(Executive Keyset users can press the IC DIR
key to use the intercom directory to look up a
number.)
If the new password is programmed from a station, the
user will be prompted for the old password, then the
new password, and will be asked to verify the new pass-
word. If it is programmed through Remote Program-
ming, the user will already have entered a correct pass-
word, so the user is only prompted for the new
password and will be asked to verify the password.
(3) Enter the extension to be programmed. You
hear a confirmation tone. If you have a display,
it shows ENTER PASSWORD. If you entered
an invalid extension number, you will hear reor-
der tones and can try again.
Should the verified password and new password not
match, the old password will be retained and the pro-
gramming session canceled.
(4) Enter the extension’s password followed by #.
You hear a confirmation tone.
NOTE: If you enter an incorrect password, the
display will show INVALID PASSWORD. Out-
side callers will be returned to dial tone and sta-
tions will return to the idle state.
TO CHANGE THE STATION PASSWORD FROM YOUR STATION:
(4) Enter the Program Station Password feature
code (392). You hear a confirmation tone. If you
have a display, it shows ENTER PASSWORD.
(5) Enter the Program Station Password feature
code (392). You hear a confirmation tone. If you
have a display, it shows NEW PASSWORD.
(5) Enter your current password, followed by #. (At
default it is your extension number.) If you have
a display, it shows NEW PASSWORD.
(6) Enter the new password, followed by #. You
hear a confirmation tone.
NOTE: If you enter an incorrect password, the
display will show INVALID PASSWORD and
your station will return to the idle state.
(7) Enter the new password again for verification,
followed by #. You hear a confirmation tone. If
you have a display, it shows PASSWORD
SAVED. Outside callers will hear dial tone and
stations return to the idle state.
(6) Enter the new password followed by #. You hear
a confirmation tone.
(7) Enter the new password again for verification
followed by #. You hear a confirmation tone. If
you have a display, it shows PASSWORD
SAVED. Your station returns to the idle state.
The Program Station Password feature code (392) is
now included in the Extensions, Usernames, and Fea-
ture Codes programming screen.
There is also a Station Password command button in
Individual Station Information, Miscellaneous Station
Information screen that allows the programmer to
change the password, as shown on the next page.
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ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL
OCTOBER 1997
← NEW BUTTON
To change the station password through database pro-
gramming, use the screen shown above. It can be
reached by selecting Miscellaneous Station Informa-
tion from the Individual Station Information program-
ming screen.
select Cancel to exit without changing the password.)
Another screen will appear that allows you to verify the
password. Enter the password again, exactly as you en-
tered it the first time. If you make a mistake, you will
see an error message and must start over.
NOTE: This cannot be programmed if you enter data-
base programming using the “User” password and it
cannot be programmed through an Administrator’s
keyset.
PASSWORD: When you select the Password com-
mand button, the following window appears. Enter the
desired password, up to eight digits, and select OK. (Or,
Page 11 of 73
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OCTOBER 1997
ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL
Outside callers will be returned to dial tone
and stations will return to the idle state.
Remote Feature Programming
The Remote Programming feature allows a user to
place a phone in do-not-disturb mode (DND) or for-
ward the station’s calls, either from another station or
through DISA.
b. Enter the desired do-not-disturb message
number (01–20). If you entered an invalid
message number, you will hear reorder tones
and can try again.
The Remote Programming feature code (359) is now
included in the Extensions, Usernames, and Feature
Codes programming screen.
c. Enter the optional second-line message text,
if desired, using any combination of the fol-
lowing methods:
Do-Not-Disturb Programming
Remain in numeric mode: Press the keypad
keys to enter the desired number. Use the
pound key (#) for a hyphen (–) and the aster-
isk key (*) for a colon (:). Keyset users can
press the FWD key once to leave a space, or
press the MUTE key to backspace.
TO PLACE A STATION IN DO-NOT-DISTURB MODE USING THE
REMOTE PROGRAMMING FEATURE:
NOTE: After each entry, non-display keyset users will
hear a confirmation tone. Outside callers using a DISA
line will hear confirmation tone followed by DISA dial
tone. Display keyset users will not hear confirmation
tones but will see a prompt asking for the next entry.
Change to alphanumeric mode (keysets
only): Press the MSG key (the key lights) or
the USE ALPHA MODE menu key, then en-
ter the desired characters. (Refer to the chart
and instructions in your user guide.) Keyset
users can press the FWD key once to
advance or twice to leave a space, or press
the MUTE key to backspace.
(1) If calling from an outside telephone, access the
system through a DISA line. Enter the DISA se-
curity code (if applicable). You hear a confirma-
tion tone followed by DISA dial tone.
If programming from another station, lift the
handset or press the SPKR key.
Use speed-dial and/or redial numbers (key-
sets only): In either numeric or alphanumer-
ic mode, you can speed dial a number (using
the speed-dial key or feature code). In nu-
meric mode you can press the REDIAL key
to enter the stored characters. You may
chain speed-dial and/or redial numbers to-
gether.
(2) Enter the Remote Programming feature code
(359). If you have a display, it shows ENTER
EXTENSION. (Executive Keyset users can
press the IC DIR key to use the intercom direc-
tory to look up a number.)
(3) Enter the extension to be placed in DND. If you
have a display, it shows ENTER PASSWORD.
If you entered an invalid extension number, you
will hear reorder tones and can try again.
d. Hang up to complete the programming.
(6) To turn off Do-Not-Disturb: Enter the Do-
Not-Disturb Off feature code (371). (The On/
Off feature code cannot be used in remote pro-
gramming.) The call is automatically
disconnected when the feature code is accepted.
If you entered an invalid feature code, you will
hear reorder tones and can try again.
(4) Enter the extension’s password, followed by #.
If you have a display, it shows ENTER FEA-
TURE CODE.
NOTE: If you enter an incorrect password, the
display will show INVALID PASSWORD and
the call is disconnected. Station users will hear
reorder tones.
Remote Forward Programming
(5) To turn on Do-Not-Disturb:
TO FORWARD A STATION USING THE REMOTE PROGRAMMING
FEATURE:
a. Enter the Do-Not-Disturb On feature code
(370). (The On/Off feature code cannot be
used in remote programming.) If you entered
an invalid feature code, you will hear reor-
der tones and can try again.
NOTE: After each entry, non-display keyset users will
hear a confirmation tone. Outside callers using a DISA
line will hear confirmation tone followed by DISA dial
tone. Display keyset users will not hear confirmation
tones but will see a prompt asking for the next entry.
NOTE: If the station you are programming
is not allowed to use DND, you will hear re-
order tones and the display will show CAN-
NOT ACCESS RESERVED FEATURE.
(1) If calling from an outside telephone, access the
system through a DISA line. Enter the DISA se-
Page 12 of 73
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ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL
OCTOBER 1997
curity code (if applicable). You hear a confirma-
tion tone followed by DISA dial tone.
Group Listen Feature (Keysets Only)
The Group Listen feature allows a keyset user to trans-
mit a conversation over the keyset speaker while in
handset or headset mode. This allows other people in
the room to listen to the conversation. However, the
keyset microphone remains disabled so that only the
headset or handset user can speak.
If programming from another station, lift the
handset or press the SPKR key.
(2) Enter the Remote Programming feature code
(359). If you have a display, it shows ENTER
EXTENSION. (Executive Keyset users can
press the IC DIR key to use the intercom direc-
tory to look up a number.)
This feature cannot be used on a handsfree call. The
user must be on a call using the handset or a headset
before entering the feature code. Group Listen cannot
be used on single-line sets.
(3) Enter the extension to be forwarded. If you have
a display, it shows ENTER PASSWORD. If you
entered an invalid extension number, you will
hear reorder tones and can try again.
TO TURN THE GROUP LISTEN FEATURE ON OR OFF DURING A
CALL:
(4) Enter the extension’s password, followed by #.
If you have a display, it shows ENTER FEA-
TURE CODE.
While on a call using the handset or a headset,
press the Special key and enter the Group Listen
feature code (312). You hear a confirmation
tone and the display shows GROUP LISTEN
ON or GROUP LISTEN OFF. (The other party
will not hear the confirmation tone.)
NOTE: If you enter an incorrect password, the
display will show INVALID PASSWORD and
the call is disconnected. Station users will hear
reorder tones.
(5) To turn on Call Forward:
The Group Listen feature code (312) is now included in
the Extensions, Usernames, and Feature Codes pro-
gramming screen. It is also available through the
Executive Keyset display menu.
a. Enter one of the following Call Forward fea-
ture codes. If you entered an invalid feature
code, you will hear reorder tones and can try
again.
When the feature is active in handset mode, the SPKR
lamp will remain unlit. This allows the user to place the
call into handsfree mode at any time during the call by
pressing the SPKR key. When the feature is active in
headset mode, the SPKR lamp is lit. Pressing the key
will disconnect the call.
Call Forward All Calls . . . . . . . . . . . . 355
Call Forward If Busy . . . . . . . . . . . . . 357
Call Forward If No Answer . . . . . . . . 356
Call Forward If No Answer/Busy . . . 358
b. Enter the forwarding destination. This can
be an extension number or a trunk access
code followed by an outside telephone num-
ber.
The Group Listen feature code can be programmed un-
der a feature key or DSS/BLF key just like any other
feature. The key functions as a toggle. If the key has a
lamp, it is lit when the feature is activated and unlit
when the feature is turned off.
If the forward destination is an extension
number, programming is complete and the
call is disconnected automatically.
If the Group Listen feature is active when an OHVA
call is received by the keyset, the OHVA call will camp
on (because the speaker is busy).
If the forward destination is an outside num-
ber, hang up to complete the programming.
If the station is not permitted to forward to
the destination entered, you will hear reor-
der tones and can try again.
CO Hookflash on Conference Calls
The system now supports the CO Hookflash feature
code (330) during a conference call.
If you hang up before entering a forward
destination, the programmed forward is can-
celed.
TO GENERATE A HOOKFLASH WHILE ON A CONFERENCE
CALL:
(6) To turn off Call Forward: Enter 355 and then
hang up instead of entering a destination. You
hear a confirmation tone.
∞
Press
code (330).
and dial the Hookflash feature
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OCTOBER 1997
ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL
OPX Disconnect Enhancement
Trunk Group PRI Call By Call Feature
AXXESS trunk groups now provide limited access to
PRI Call By Call services. Each trunk group that con-
tains B channels can be assigned a PRI Call By Call
feature to use for outgoing calls. The supported Call By
Call features include switched digital circuit services,
foreign exchange, TIE services, local exchange, OUT-
WATS, inter-exchange carrier services, and custom
AT&T and Nortel private networks, features, and ser-
vices. If the customer wishes to use more than one PRI
Call By Call feature, there can be multiple trunk
groups, each programmed to use a different feature.
The customer then can select the Call By Call feature
by selecting the trunk group associated with the feature.
In previous software versions, some sites had difficul-
ties when using a loop start T1 line configured for OPX
to connect two Inter-Tel systems and performing
“semi-networking” applications such as intercom ac-
cess, lighting message lamps, and shared voice mail.
The reason for the difficulty is that the T1 OPX does
not send a disconnect signal to the loop start trunk,
which caused trunks to be “locked up.”
The solution was to add a new flag in the 4.3 software
version. The station flag, for single-line stations only, is
called “Send T1 OPX Disconnect Flash.” It sends a pro-
prietary disconnect signal from the T1 OPX to the loop
start trunk. (The “A” bit is toggled high for the duration
of the SL Disconnect Flash Duration timer.) At default,
this flag is disabled.
When the trunk group has a programmed Call By Call
feature, all channels within the specified trunk group
will indicate the PRI Call By Call feature code in the
outgoing ISDN message. Each outgoing ISDN call
sends a SETUP message on the Primary Rate D channel
that contains the B channel (voice channel) assignment,
called digits information, and the network-specific fa-
cility. The PRI Call By Call feature is specified within
the network-specific facility, ISDN information ele-
ment which contains the Call By Call feature code.
The “Send T1 OPX Disconnect Flash” flag appears in
the Station Miscellaneous Flags screen and the Individ-
ual Station/Miscellaneous Flags screen below the
“Outside Party Call Information Has Priority” flag. By
default the flag is disabled.
To use this new station flag, you must have a T1 Card
equipped with the proper firmware. The part numbers
for the chips are 827.8664 (U4) and 827.8665 (U5). To
remind you, a warning will be displayed in Database
Programming whenever the flag is changed. The warn-
ing states that the flag will have no effect unless the
correct T1 firmware is installed on the card. If your T1
Card does not have the proper firmware, there is an up-
grade kit available (part number 828.1423).
To properly program the PRI Call By Call feature, the
installer must analyze the customer’s ISDN outgoing
call traffic and configure the amount of B channels
needed to support a particular Call By Call feature or
service. In the service order, the installer must request
the Call By Call service for the PRI span or a subset of
channels.
NOTE: This flag does not affect T1 channels config-
ured for Loop Start. Therefore, an Inter-Tel system can
be on the receiving end with T1 Loop Start channels
and will recognize the disconnect. However, it cannot
send the disconnect — only an AXXESS with 4.3 soft-
ware and T1 OPX can send the disconnect.
Programming
The installer selects the Call By Call feature during
trunk group programming, as shown on the next page,
by selecting the desired feature from the PRI Call By
Call drop down box.
After the trunk group has been created and assigned to a
Call By Call feature, the appropriate ISDN B channels
are programmed into the trunk group.
Advanced CO Interfaces Premium
Feature
Database Programming will not allow the system to
equip a T1/PRI Card unless the Premium Feature for
“Advanced CO Interfaces” is enabled.
Operation
The station user dials ARS or a PRI trunk group exten-
sion. The AXXESS system selects the trunk group’s
programmed Call By Call feature. The AXXESS sys-
tem automatically inserts the Call By Call feature into
the ISDN call control message and transmits the mes-
sage to the public network. The Public Network accepts
or rejects the requested Call By Call feature in the
ISDN message.
When a database is updated and the update program de-
tects that a T1/PRI card is equipped without the “Ad-
vanced CO Interfaces” premium feature enabled, it will
display an error message that says, “You have B-chan-
nels disabled. To activate the B-channels, turn on the
Advanced CO Interfaces Premium Feature.”
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ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL
OCTOBER 1997
NEW DROP-DOWN BOX →
The PRI Call By Call drop down box includes the fol-
lowing selections:
•
•
•
•
•
•
•
•
•
•
•
•
AT&T International LDS
AT&T International 800
AT&T Electronic Tandem Network
AT&T Private Virtual Network
AT&T DIAL-IT 900 / MultiQ
AT&T National ISDN INWATS
AT&T Unbanded OUTWATS
Nortel Private Network
•
•
•
•
•
•
•
•
•
•
•
•
•
Call By Call Inactive
AT&T WATS Band
AT&T Banded OUTWATS
AT&T Foreign Exchange
AT&T TIE Trunk
AT&T Local Operator
AT&T Carrier Operator
AT&T Virtual Private Network
AT&T MEGACOM 800
AT&T MEGACOM
Nortel INWATS
Nortel OUTWATS
Nortel Foreign Exchange
Nortel TIE trunk
NOTE: This cannot be programmed if you enter data-
base programming using the “User” password and it
cannot be programmed through an Administrator’s
keyset.
AT&T INWATS
AT&T WATS Maximal Band
AT&T ACCUNET Switched Digital
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OCTOBER 1997
ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL
OS/2 And NT Versions of AXXESSORY
Talk
NT 16-Port PC
NT 24-Port PC
NT 32-Port PC
550.5224
550.5225
550.5226
There are now two versions of AXXESSORY Talk that
are compatible with the 4.3 software release. One ver-
sion runs under OS/2 and the other runs under Windows
NT Workstation 4.0.
NOTE: Installers must provide Inter-Tel with proof of
Windows NT certification to purchase the new voice
mail PC or to receive Technical Support assistance.
The OS/2 version has two major changes from the pre-
vious release:
Specifications
•
Fax Delivery Report now indicates failed deliver-
ies (see page 23)
The Windows NT-based AXXESSORY Talk PC is
equipped with the following items:
•
Programming Fax-On-Demand Port availability
(see page 33)
•
Microsoft Windows NT Workstation version 4.0
operating system software (equipped with Service
Pack 3)
The Windows NT version includes several new fea-
tures:
•
•
•
•
Pentium 133MHz (or higher) microprocessor
32MB (or more) RAM
•
Fax Delivery Report indicates failed deliveries
(see page 23)
1.2GB (or larger) hard disk drive
•
•
AXXESSORY Talk VisualMail (see page 24)
3.5-inch (1.44MB) double-sided/high-density
floppy disk drive
Automatic Fax Detection to transfer to an exten-
sion number or to forward the fax to an E-mail ad-
dress (see page 31)
•
•
•
CD-ROM
Network Interface Card
•
•
Programming Fax-On-Demand Port availability
(see page 33)
Standard VGA monitor, keyboard, and mouse
Voice Mail Save/Restore to a Network drive (see
page 34)
The Network Interface Card (NIC) is a specially de-
signed network communications processor card that
can transfer data packets between the AXXESSORY
Talk PC and a Local Area Network (LAN).
NOTE: The AXXESSORY Talk database is compat-
ible in both versions. This means that a customer that
has the OS/2 version can switch over to the Windows
NT version (or vice versa) and simply copy the data-
base files from one version to the other. All mailbox
configurations (messages, timers, etc.), will have the
same programming as in the other version.
The RJ45 connector on the Network Interface Card
connects to the LAN via a customer-provided standard
network interface cable.
Hardware Installation
The chassis and motherboard used in the NT-based PC
are slightly different than the chassis and motherboard
used in the OS/2-based PC. See Figures 3 and 4 on
hardware installation information, refer to the Issue 4
manual.
Windows NT PC
Because the new Windows NT-based PC is somewhat
similar in design and function to the original
OS/2-based PC, only the differences are noted in this
addendum. For all other specification and installation
information, refer to the Issue 4 AXXESS Installation
and Field Maintenance Manual.
Windows NT Installation
The NT-based AXXESSORY Talk PC is shipped with
Windows NT Workstation (version 4.0 with Service
Pack 3) already installed and properly set up. If neces-
sary, Windows NT can be re-installed using the instruc-
tions outlined in Microsoft’s installation manual, while
observing the items listed below:
The part numbers for the new system are as follows:
NT PC Upgrade Unit
NT 4-Port PC
550.5220
550.5221
550.5222
550.5223
NT 8-Port PC
NT 12-Port PC
•
Use FAT file allocation rather than NTFS
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ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL
OCTOBER 1997
•
•
Install TCP/IP protocol
software has been installed before, you will be
asked to stop the Avdap service.
Install Service Pack 3 (which can be downloaded
directly from Microsoft’s web site)
(9) A Select Destination Directory window asking
you for the desired destination directory name
appears. If the software has been installed be-
fore, the previous directory will be the default
value, if not it is C:\AVDAP.
AXXESSORY Talk Software Installation
If necessary, use the following procedure to re-install
the Windows NT version of AXXESSORY Talk ap-
plications software.
(10) To use the default drive and directory name, se-
lect the Next command button. To select anoth-
er drive and/or directory, select the Browse
command button and follow the displayed in-
structions. If you are re-installing software, skip
to step 15.
NOTE: The hard disk drive must be properly formatted
and must have Windows NT Workstation version 4.0
with Service Pack 3 installed. Also, if upgrading from a
previous version of Windows NT AXXESSORY Talk,
first stop the Avdap service in Control Panel (see page
19 for details).
NOTE: If the directory already exists, a mes-
sage displays asking if you are sure you want to
use that directory. Select the Yes command but-
ton to continue.
(1) If not already installed, attach the VGA monitor
to the 15-pin Monitor Card connector on the
back of the AXXESSORY Talk PC. Then, plug
in the monitor’s AC power cord and turn on the
monitor’s AC power switch.
(11) The next window asks, “Create Installer Ac-
count?” If you want a user account for the in-
staller to log into Windows NT, select Yes. If
not, select No and skip to step 15.
(2) If not already installed, attach the keyboard and
mouse to their appropriate connectors on the
back of the PC.
(12) The User Account Information window appears.
Enter the desired logon name.
(3) Turn on the PC’s AC power switch and allow
the system to boot up.
(13) Enter and then verify the password. This is a
case-sensitive password that can contain up to
25 characters (any character).
(4) Press Ctrl–Alt-Del, log on as the system admin-
istrator, and the press the OK command button
to continue.
(14) Select the Next command button to continue.
(15) When the “Ready To Install” window appears,
select the Next command button.
NOTE: In the default state, the NT system ad-
ministrator does not have a password. Inter-Tel
recommends setting up a password.
(16) Follow the installation instructions displayed on
the monitor to install disks 2–5.
(5) Insert Applications Software Disk 1 of 5 in the
PC’s floppy disk drive.
(17) After most of the files from the fifth disk are
installed, a Rhetorex Configuration Wizard
window appears. Select the Next command but-
ton to continue.
NOTE: “Applications Software” disks 1–5
must be installed. For optional Japanese voice
prompts, “Japanese Prompts” disks 1–3 may
also be installed as described in step 30.
(18) A Board Information window appears. Select
the Add command button.
(6) Select “Start” and then “Run.”
(19) Select VP (RDSP/Vantage) as the Board Type.
(7) In the Command Line text box, enter “A:setup”
(or “B:setup” if the B drive is used). Then select
the OK command button.
(20) Select the appropriate model from the list. The
model depends on number of ports. For exam-
ple, use RDSP/4000 for four ports, RDSP/8000
for eight ports, RDSP/24000 for 24 ports, etc.
NOTE: If necessary, you can select Cancel
from any setup window to exit without perform-
ing the installation. Also, during the file instal-
lation process, pressing ESC will exit the setup
program without completing the installation.
(21) Set the Address to 300 (default) for the first
board in the PC. Use 308 for the second board
and 310 for the third board.
(8) A Welcome window appears. Select the Next
command button to begin the installation. If the
NOTE: If any VPCs are later added or removed
from the system, the Rhetorex Configuration
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OCTOBER 1997
ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL
Windows NT Software Configuration
Wizard window can be accessed by running the
Rhetorex Configuration Utility that is located in
the AXXESSORY Talk folder inside the Pro-
grams group.
The following optional Windows NT software configu-
ration changes can be made if necessary.
AXXESSORY Talk (Avdap) Service: The version 4.3
Windows NT-based AXXESSORY Talk software is
designed to start as a service using the default system
service account. Once started, it attempts to logon as a
network user in order to gain network access and, if
necessary, will continue to try to log on about once a
minute until it either succeeds or is terminated. Howev-
er, these attempts will not delay the start of AXXESSO-
RY Talk features, other than VisualMail. While the
network connection is down (either while the service is
awaiting logon or because of a later failure), Visual-
Mail and activities, such as print report or save/restore,
mapped to a network location will fail. Once the logon
succeeds and while the network is up, activities involv-
ing the network connection will succeed.
(22) Select the OK command button, followed by the
Next command button.
(23) An Interrupt Request (IRQ) window appears.
Make sure the IRQ Value is set to “5” (default).
Then select the Next command button to contin-
ue.
(24) A Shared Memory Address window appears.
Make sure the shared memory address is set to
“0xD0000” (default). Then select the Next com-
mand button to continue.
(25) An Advanced Options window appears. Select
the Advanced Options command button to open
a dialog. In the dialog, change the Driver Start-
up to “Automatic.” Then select Ok to close the
dialog and select the Next command button to
continue.
AXXESSORY Talk will start up automatically and
does not require a user to log on to Windows NT in or-
der to start it. However, the service must wait for “log
on” to get access to network resources in the following
situations:
(26) Another window displays, asking if you wish to
automatically start the drivers after updating
your configuration. Select No (default) and then
select the Finish command button to continue.
•
If the customer’s E-mail System is configured to
MAPI, the service needs to log on so that it can
access the E-mail server.
(27) After some additional files are installed, the
HASP Device Driver Installation Utility for
Windows NT window appears. Select the OK
command button to continue.
•
The B: drive is mapped to a network drive; the ser-
vice needs to log on so that it can access the direc-
tory on the network drive.
To log on to the domain server, the service requires a
valid user ID and password on the domain server. They
are programmed through AXXESSORY Talk Database
Programming in the AXXESSORY Talk System-Wide
password can be obtained from the Windows NT sys-
tem administrator. It is important that the system ad-
ministrator set up the password so that it will not ex-
pire. If the password expires, the log on will fail.
(28) After the remaining files are installed, a window
appears stating that AXXESSORY Talk has
been successfully installed. Select the Finish
command button to continue.
(29) A window appears informing you that you must
restart the system to complete the installation.
Select the OK command button.
The account that the Avdap service uses must be part of
the local “Administrator” group on the AXXESSORY
Talk PC and it must have an Advanced User Right set
to “Log on as a batch job.” To do this, follow these
steps:
(30) To install the Japanese voice prompts (if de-
sired), remove Applications Software Disk 5 of
5 and insert NT Japanese Prompts Disk 1 of 3.
Select “Start” and then “Run.” Enter “a:pmtse-
tup” and press ENTER. Then follow the instal-
lation instructions displayed on the monitor.
(1) Select the Start button and open Programs, then
Administrative Tools (Common), and then se-
lect User Manager.
NOTE: If Japanese language prompts are not
installed, yet a user attempts to access them, En-
glish prompts will be delivered instead.
(2) Select the Administrators group from the list in
User Manager.
(31) If desired, disconnect the monitor, keyboard,
and mouse.
(3) Select the Add button.
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ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL
OCTOBER 1997
(4) Choose the Avdap service account from the
Names list. Select the Add button to add this
name.
The <IP number> is the IP number of the AXXESSO-
RY Talk PC in “dotted notation” (e.g. 190.253.11.210).
The <socket number> is the socket number of the Av-
dap service. If not configured differently, the default
socket number is 4444.
(5) Select OK to exit to the Local Group Properties
window.
If the AvdapMon utility is run on the AXXESSORY
Talk PC itself, there is a shortcut notation to specify the
IP and port numbers. In this case, simply type avdap-
mon . . (that is: avdapmon followed by a space, a peri-
od, a space, and a period again).
(6) Select “User Rights” from the Policies drop-
down menu.
(7) Check the box in the lower left corner to “Show
Advanced User Rights.”
(8) Select “Log on as a batch job” from the Right
drop-down list, then select the Add command
button.
To protect the AXXESSORY Talk against unautho-
rized access through AvdapMon, a password can be re-
quired to use the AvdapMon utility. This password is
set through Database Programming (see page 27).
(9) Choose the Avdap account from the “Names”
list and select the Add command button. Then
select OK.
Registry Information: AXXESSORY Talk 4.3 now
uses Windows NT Registry to store the command line
options. To modify values in the Registry, use the Win-
dows NT registry editor program called RE-
GEDT32.EXE.
(10) Select OK to exit the User Rights window.
(11) Exit the User Manager program.
There are two ways you can start the Avdap service
manually:
CAUTION: This registry configuration is not a part of
the software configuration. It is included here for diag-
nostic and troubleshooting purposes only. Under nor-
mal circumstances, you should never need to access the
registry settings. This procedure should only be per-
formed by a trained installer; modifying the registry
values improperly can damage Windows NT configura-
tion and render it unusable.
•
Open Services inside the Control Panel. Select the
“Avdap” service and select the Start button.
•
Open a command shell, then type: net start avdap
There are three ways you can shut down the Avdap ser-
vice manually:
To modify the Avdap parameter in the registry, follow
these steps:
•
•
•
From the avdapmon window (see next section),
type ~ (tilde).
(1) Run the registry editor program by typing
regedt32 from a command prompt or select the
Start button, select Run, and type regedt32 in
the Open line.
Open Services inside the Control Panel. Select the
“Avdap” service and select the Stop button.
Open a command shell, then type: net stop avdap
(2) Select the HKEY_LOCAL_MACHINE win-
dow and locate the subkey called “Software.”
Open the Software subkey.
AvdapMon Utility: Because the AXXESSORY Talk
software is running as a service, it does not have a con-
sole for displaying output. Inter-Tel provides a stand
alone program called “AvdapMon” that can be used for
viewing the AXXESSORY Talk software messages.
The setup program automatically creates a shortcut to
Avdapmon in the AXXESSORY Talk programming
group in the Programs folder.
(3) Locate and open the subkey called “Inter-Tel.”
(4) Locate and select the Avdap subkey.
(5) Inside this subkey is a value called “Parame-
ters.” The type of this value is REG_MUL-
TI_SZ. Edit the value.
Avdapmon uses a TCP/IP socket to connect to the
AXXESSORY Talk software. It can be run from the
AXXESSORY Talk PC itself or any other PC running
Windows NT or Windows 95, as long as there is a TCP/
IP network connection from the PC running the Avdap-
Mon utility to the AXXESSORY Talk PC. Note that the
software supports only one active AvdapMon connec-
tion.
(6) You will see a window called Multi-String Edi-
tor that permits you to add or remove the Avdap
command option. Note that each option has to
appear a separate line. To add a new option,
simply type it in on a new line. To remove an
option, delete its line.
(7) When finished, select the OK button.
This program has the following parameters:
(8) Exit the registry editor program. The registry
will be saved automatically.
avdapmon <IP number> <socket number>
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OCTOBER 1997
ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL
Microsoft Exchange (MAPI) Setup
(12) At the conclusion screen, select the Finish but-
ton.
Use the following procedures to set up VisualMail us-
ing Microsoft Exchange (a MAPI E-mail system).
(13) After the Setup Wizard concludes, verify that
the profile you just created has the name of the
VisualMail account and that it is indicated as the
default profile.
NOTE: Be sure the AXXESSORY Talk PC has Win-
dows NT 4.0 Service Pack 3 installed.
INSTALL MICROSOFT EXCHANGE:
(14) Select the Close button to exit.
Perform these procedures from the Administrator ac-
count on the AXXESSORY Talk PC.
(15) Run the program copy_profile.exe to copy the
newly created profile into an area of the Win-
dows NT Registry used by Exchange when
started from the VisualMail. This program must
be run whenever there is a change to the profile
or to the selection of the default profile in this
Properties dialog. (Like Setup.exe, this program
can be run from the Windows NT Explorer,
from the Start menu’s Run selection, or from a
command shell.)
(1) Add the Network Account to the Administrator
group on the AXXESSORY Talk PC. This is
necessary for the account to have access to the
Exchange profile stored in the Windows NT
Registry.
(2) Run Exchange’s Setup.exe.
(3) When asked to type in your full name, use the
name of the mailbox that AXXESSORY Talk’s
VisualMail will use as its connection to the ser-
ver. This needs to be the same as the network
logon account name.
Lotus Notes (VIM) Special Setup
When using Lotus Notes (a VIM E-mail system), in-
clude the directory where Lotus Notes is installed in the
Path System Variables. To do this, in Control Panel,
open System and select the Environment tab. then se-
lect the Path variable from the System Variables list
and enter the Lotus Notes directory in the Value text
box. Select OK to close System. The Path will take ef-
fect the next time the PC is rebooted.
(4) Select the OK button for this screen and for each
of the next two screens.
(5) Choose Typical installation.
(6) After the installation ends, place the cursor on
the Inbox desktop icon and click the right but-
ton. Then select “Properties” from the pop-up
menu.
SMTP/POP3 Special Setup
When VisualMail is configured for SMTP/POP3, you
must program the E-mail Real Name field as described
logged on to the SMTP/POP3 E-mail service.
(7) Select the Add button to start Exchange’s Setup
Wizard to create a profile.
(8) Verify that the Microsoft Exchange Server in-
formation service is selected, then select the
Next button.
This is because when the VisualMail logs on to the
SMTP/POP3 server, the E-mail Real Name appears as
the sender. Once it is logged in, programming changes
to the E-mail Real Name will not take effect until Visu-
alMail logs out and back in again. The best way to log
out is to change the E-mail System to “None,” update
the database. Wait at least 3 minutes to allow the data-
base update to take effect. Then change the E-mail Sys-
tem back to “SMTP/POP3” and update again. Visual-
Mail will log back into the E-mail server.
(9) Type in the name of the Microsoft Exchange
server.
(10) Verify the name of the VisualMail’s mailbox.
(11) Select the Next button for this screen and for
each of the next three screens.
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ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL
OCTOBER 1997
FIGURE 3. SAMPLE BACK OF ASSEMBLED AXXESSORY TALK PC
SAMPLE CARD SLOT
ARRANGEMENT
TO RS-232-C MSE KBD
(COM1)
PARALLEL
TO PC
(COM2)
POWER CABLE
CONNECTOR
AUDIO INTERFACE
CARD
NOTE: Depending on the model of PC being used, the sample card slot arrangement and connector
locations shown above could vary somewhat.
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OCTOBER 1997
ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL
FIGURE 4. SAMPLE PC MOTHERBOARD CARD SLOT ARRANGEMENT
AUDIO INTERFACE
CARD (AIC)
OPTIONAL FAX
CARD OR 3RD VPC
2ND VPC
1ST VOICE PROCESSING
CARD (VPC)
NETWORK INTERFACE
CARD (NIC)
VIDEO CARD
NOTE: Depending on the specific model of PC Motherboard being used, the sample card slot arrange-
ment shown above could vary somewhat.
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ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL
OCTOBER 1997
Fax deliveries can fail for many reasons, but the most
common problem is that the fax number entered was
not a fax machine, but was a company’s main number
or answering service. In the sample below, the failures
to 1–415–345–2159 all were No Answer, probably in-
dicating that the number was not a fax machine.
Fax Delivery Report Indicates Failed
Deliveries
The Fax Delivery Report now displays an asterisk (*)
immediately to the left of the delivery status in the Fax
Delivery Report for an entry representing a fax delivery
that failed and was removed from the delivery queue.
The sample Fax Delivery Report below illustrates the
change. The last entry indicates a fax delivery failure.
The System Administrator should review the Fax De-
livery Report on a regular basis to check for delivery
failures.
FAX DELIVERY REPORT
Date: 4/02/1997
Delivery Date/Time
4–02–1997 13:44:46
– 8615
Request Date/Time
Delivery Status
Fax Number
16176251201
4–02–1997 13:43:40 Successful
4–02–1997 13:51:17 No Answer
4–02–1997 13:55:14 Busy
4–02–1997 13:52:14
14153452159
15056327936
15056327936
–
218
4–02–1997 13:56:21
111
4–02–1997 14:01:35
–
4–02–1997 13:54:52 Successful
–
–
–
–
–
52
53
101
102
110
4–02–1997 14:03:28
218
4–02–1997 14:08:07
111
4–02–1997 14:13:15
4–02–1997 13:51:17 No Answer
4–02–1997 13:55:14 Successful
4–02–1997 13:58:51 Busy
14153452159
15056327936
19089963039
–
–
–
–
61
60
4–02–1997 14:14:36
218
4–02–1997 14:25:05
218
4–02–1997 14:28:00
4–02–1997 13:51:17 No Answer
4–02–1997 13:51:17 No Answer
4–02–1997 13:58:51 Successful
14153452159
14153452159
19089963039
–
–
–
–
61
60
4–02–1997 14:35:28
218
4–02–1997 13:51:17 *No Answer
14153452159
–
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OCTOBER 1997
ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL
available. This means that new messages will remain in
the mailboxes and will not be converted to E-mail mes-
sages until the network link is restored.
AXXESSORY Talk VisualMail
This is available in the AXXESSORY Talk NT version
only. AXXESSORY Talk VisualMail is a feature that
provides the first step to linking Inter-Tel’s NT version
of AXXESSORY Talk voice mail with E-mail. AX-
XESSORY Talk VisualMail provides users the ability
to receive a voice mail message as an E-mail message
with a voice attachment. The voice attachment will be
in the form of a “wave” (.wav) file that can be played
on any computer equipped with a sound card, speakers,
and multimedia software (such as Sound Recorder).
AXXESSORY Talk VisualMail is a “one-way” feature.
That is, the user cannot reply to the sender of a voice
mail message using E-mail. If a user attempts to reply,
the message will be sent to the Administrator’s E-mail
Address instead of to the sender of the voice mail mes-
sage. The user should forward the message or send a
new message instead of replying.
E-mail messages containing WAV files can be for-
warded to other E-mail addresses or stored on the com-
puter’s local drive, just like any other E-mail message.
Or, the WAV file can be detached from the message
and stored on the computer.
When a mailbox receives a voice mail message or uses
the voice mail Record-A-Call feature, one of three
things can occur, depending on how the mailbox’s
VisualMail field is programmed.
E-mail System Requirements
•
If the field is programmed to DISABLED, the
voice mail or Record-A-Call message is delivered
to the mailbox just as normal and no E-mail is sent.
To use this new feature, the customer must have an
existing E-mail system based on Message Application
Programming Interface (MAPI), Vendor Independent
Messaging (VIM), or Simple Mail Transport Protocol/
Post Office Protocol (SMTP/POP3). The following list
shows the E-mail systems that are supported, and the
protocols on which they are based.
•
If the field is programmed to FORWARD ONLY,
the AXXESSORY Talk will convert the voice mail
or Record-A-Call message to an 8-bit WAV file,
build an E-mail message, attach the WAV file, and
send the E-mail message to the address specified in
the mailbox’s E-mail Address field. Once the E-
mail message is sent, the original message will be
deleted from the mailbox. (If the E-mail message
cannot be delivered to the specified address, it will
be stored as a voice mail message in the mailbox
and will not be deleted.) NOTE: If VisualMail is
programmed for FORWARD ONLY, the mailbox
cannot use the Remote Notification feature. Be-
cause all messages are automatically sent to the E-
mail address, there is no voice mail message to
trigger the Remote notification.
•
•
•
Microsoft Mail or Microsoft Exchange (MAPI)
cc:Mail or Lotus Notes (VIM)
Internet mail (SMTP/POP3)
NOTE: Be sure the AXXESSORY Talk PC has Win-
dows NT 4.0 Service Pack 3 installed.
The AXXESSORY Talk VisualMail feature requires
that the AXXESSORY Talk PC is able to communicate
with the customer’s E-mail system through the custom-
er’s TCP/IP network (such as a LAN). This requires a
network interface card in the AXXESSORY Talk PC.
Since each customer’s network can be different, the
customer’s network administrator should be responsi-
ble for configuring the network interface card in the
AXXESSORY Talk PC as well as the network settings
in Windows NT. (Note that the AXXESSORY Talk
software will use TCP/IP protocol, therefore the cus-
tomer’s network must support this protocol.)
•
If the mailbox’s VisualMail field is programmed to
COPY & FORWARD, the voice mail or Record-
A-Call message will be stored in the mailbox and
the AXXESSORY Talk will convert the file to
WAV, attach it to an E-mail message, and deliver
the E-mail message to the address specified in the
mailbox’s E-mail Address field.
NOTE: Due to the nature of network connections, the
AXXESSORY Talk software is designed to handle a
network failure gracefully. If the network link from the
AXXESSORY Talk to the E-mail server is down, AX-
XESSORY Talk will store the messages in a queue. If
the network does not come back up in 15 minutes, the
AXXESSORY Talk will deliver all pending messages
in the queue back to the voice mailboxes and tempo-
rarily disable the E-mail queue until the network is
The Windows NT networking should be properly con-
figured for the customer’s network and the underlying
E-mail system that will be used by the AXXESSORY
Talk VisualMail PC must also be configured properly.
Due to the various configuration areas, the process re-
quires participation and coordination between the cus-
tomer’s network or MIS personnel, the voice mail ad-
ministrator, and the voice mail installer/programmer.
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ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL
System Software Keys
OCTOBER 1997
responsible for allotting sufficient space for the mes-
sages.
To use the AXXESSORY Talk VisualMail feature, you
must have a software key attached to the parallel port
on the AXXESSORY Talk PC. The software key also
determines the number of users that can be pro-
grammed to use AXXESSORY Talk VisualMail. If the
key is removed, the VisualMail feature will default to
E-mail Message Format
The E-mail message sent by the voice mail will have
the following components:
•
To: The TO line will contain the recipient’s E-mail
address.
five-user status. Keys are available for the following
quantities of users:
•
•
From: The FROM line will contain the E-mail ad-
dress of the AXXESSORY Talk. If an E-mail Real
Name has been programmed for the AXXESSO-
RY Talk, it will also be shown on this line.
NO. OF USERS
PART NUMBER
NO KEY NEEDED
827.8703
5
25
50
827.8704
Subject: The SUBJECT line will contain the line
“<length of message> Message for MB <number>
from <source>.” If the message is marked prior-
ity, the subject line will be preceded by the word
“PRIORITY.” The source of the voice mail mes-
sage will appear as one of the following:
100
250
500
1000
827.8705
827.8706
827.8707
827.8708
— MB <number>
A user is defined as a mailbox that has VisualMail en-
abled or has a Fax E-mail Address programmed.
— x <extension number>
— the voice mail system
— an unknown caller
The software compares the number of mailboxes pro-
grammed for VisualMail against the user limit of the
software key periodically. It then sends a message
showing the number of users to Avdapmon, which can
be viewed using the Avdapmon utility. Exceeding the
user limit of the software key will disable VisualMail
for all mailboxes. If this happens, there will be a warn-
ing message in Avdapmon and an alarm at the System
Administrator’s station. You must install a higher-limit
software key or disable VisualMail or Fax E-mail Ad-
dresses at some mailboxes to be back within the user
limit. When you are within the limit, VisualMail will
restart automatically.
— an outside caller at <phone number>
NOTE: If the message is from an extension ID or a
mailbox, the programmed username will be shown
inside parentheses after the number. For example:
mailbox 1000 (ADMIN).
•
•
Received on: The RECEIVED ON line contains
the date and time that the voice mail was received
by the mailbox.
Priority, Private, or Certified: If the voice mail
message was sent with a delivery option, the body
will contain the line “Message marked <PRIOR-
ITY, PRIVATE or CERTIFIED>.” Note that this is
for informational purposes only and does not affect
on the E-mail message itself. For example, if a
voice mail message is marked for certified deliv-
ery, the sender will receive a confirmation when
the recipient listens to the voice mail message us-
ing the mailbox. However, the sender will not re-
ceive confirmation when the recipient reads the E-
mail.
WAV File Storage Requirements
WAV files require more storage space than Rhetorex
voice files. For example, a 1MB voice mail message
will require 2.67MB as a WAV file. Here are some
sample file sizes for comparison:
DURATION OF
MSG IN
VOICE MAIL FILE
SIZE IN BYTES
WAV FILE SIZE
IN BYTES
SECONDS
30
60
89,640
180,480
269,568
361,536
1,801,056
239,148
481,324
718,892
964,140
4,802,860
90
•
WAV file attachment: The WAV file attachment
will appear as a file with the name VM.WAV. To
listen to the message, the user must play the WAV
file using multimedia software (such as Sound Re-
corder).
120
600
Because the WAV files are stored on the customer’s
E-mail server, the customer’s network administrator is
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OCTOBER 1997
Programming
ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL
grammed, AXXESSORY Talk VisualMail is fully op-
erational. Mailbox programming is performed using
AXXESSORY Talk VisualMail must be programmed
on the system-wide level and the mailbox level. It can-
not be programmed through the AXXESSORY Talk
mailboxes.
Note that there are some other external configurations
involved in getting the AXXESSORY Talk VisualMail
to work:
System-wide programming is performed through the
AXXESSORY Talk System-Wide Information screen,
E-mail fields have been programmed and saved to the
database, the AXXESSORY Talk will log on to the cus-
tomer’s E-mail system. At that point, it is ready to start
sending E-mail messages.
•
•
•
The network interface card installed in the AX-
XESSORY Talk PC must be configured properly.
Windows NT networking must be properly config-
ured for the customer’s network configuration.
The customer’s E-mail System that is used by AX-
XESSORY Talk VisualMail should be tested to
send and receive E-mail properly.
NOTE: The installer should watch the voice mail mon-
itor closely and examine the AXXESSORY Talk mes-
sages to make sure that VisualMail is started. If it does
not start, the AXXESSORY Talk will keep trying every
30 seconds until login is successful or VisualMail is
manually disabled.
The installer/programmer should test the AXXESSO-
RY Talk to make sure that:
•
•
All E-mail addresses are programmed correctly.
E-mail messages are sent to the E-mail server suc-
cessfully.
Next, each mailbox that is going to use the AXXESSO-
RY Talk VisualMail feature must be configured. This
requires programming of the mailbox’s VisualMail and
E-mail Address fields. Once these fields are pro-
•
The E-mail server delivers the messages to users
successfully.
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ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL
OCTOBER 1997
↓ NEW VISUALMAIL PROGRAMMING FIELDS ↓
NEW BUTTON →
← NEW BUTTON
System-wide AXXESSORY Talk VisualMail fields
cannot be programmed if you enter the database using
the “User” password. The programming fields are as
follows:
to the username and password fields. The E-mail
Real Name field is optional when using SMTP/
POP3.
NETWORK SETTINGS: For VisualMail to function,
the “Avdap” service must be able to log on to the net-
work as a user. To program the logon information (net-
work domain, username, and password), select the Net-
work Settings command button. A window appears as
shown on page 29.
E-MAIL SYSTEM: This system-wide field specifies
the type of E-mail system that will be used to transfer
messages. The value programmed in this field must
correspond to the customer’s underlying E-mail sys-
tem. For example, if the customer’s E-mail system is
Lotus Notes, this field should be programmed to VIM.
This field can be programmed to NONE, MAPI, VIM,
or SMTP/POP3. If it is programmed to NONE, the AX-
XESSORY Talk VisualMail feature is disabled for the
entire voice mail system. The default value for this
field is NONE.
MONITOR PASSWORD: To protect the AXXESSO-
RY Talk against unauthorized access, a password can
be required to use the AvdapMon utility described on
lowing screen appears. Enter the password and select
OK. Then you will be prompted to enter the password
again. Enter it exactly as you did the first time and se-
lect OK. (Or select Cancel to leave the password un-
changed.)
E-MAIL SETTINGS: After you have selected the
E-mail System, the E-mail Settings command button is
available. When you select it, the window shown on the
next page appears. The fields that need to be pro-
grammed depend on the E-mail System selected:
•
If the E-mail System field is programmed to MAPI
or VIM, only the E-mail Username and E-mail
Password fields need to be programmed.
•
If the E-mail System is programmed to SMTP/
POP3, the E-mail SMTP Server and E-mail Ad-
dress fields must also be programmed, in addition
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OCTOBER 1997
ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL
E-MAIL ADDRESS: This field specifies the AXXES-
SORY Talk’s E-mail address. It is only required if the
E-mail System field is programmed to SMTP/POP3.
When the voice mail PC sends an Internet mail mes-
sage, this address will be used as the E-mail address in
the “Reply-To” field of the E-mail header. This is the
address at which the voice mail PC will receive Internet
mail messages. This field can contain up to 127 charac-
ters and it is empty by default. For example, when using
Internet mail, this field might look like johndoe@inter-
tel.com.
E-mail messages over the Internet. This field can con-
tain up to 127 characters and it is empty by default.
E-MAIL POP SERVER: This field specifies the POP
mail server that will be used to receive E-mail mes-
sages. It is only programmable if the E-mail System
field is programmed to SMTP/POP3. The POP mail
server is the server the voice mail PC connects to in
order to send E-mail messages through the Internet.
This field can contain up to 127 characters and it is
empty by default.
E-MAIL REAL NAME: This field specifies the AX-
XESSORY Talk’s user name (such as VOICE MAIL).
It is only programmable if the E-mail System field is
programmed to SMTP/POP3 and it is optional. When
the voice mail PC sends an Internet mail message, this
name will be included in the FROM field of the E-mail
header. This field can contain up to 127 characters, and
it is empty by default.
ADMINISTRATOR E-MAIL ADDRESS: This field
specifies the E-mail address of the System Administra-
tor. Whenever an E-mail message is undeliverable (due
to invalid or wrong E-mail address, etc.) it will be for-
warded to this address. Or, if a user attempts to reply to
a VisualMail E-mail message, the message will go to
this address instead of going to the AXXESSORY Talk
PC. This field can contain up to 127 characters and it is
empty by default. NOTE: Even though this field is not
required, Inter-Tel strongly recommends that you pro-
vide an E-mail address to forward any E-mail received
by the AXXESSORY Talk PC. It will alert the Admin-
istrator to any problem with the E-mail addresses.
E-MAIL USERNAME: This field specifies the user-
name for the voice mail PC’s E-mail account. Before
the voice mail PC can send or receive E-mail messages,
it must log on to the underlying E-mail system. There-
fore, the voice mail PC must have an account on the
customer’s E-mail system, and this field specifies the
username for that account. This field can contain up to
127 characters and it is empty by default.
PASSWORD: This system-wide field specifies the
password for the voice mail PC’s E-mail account. Be-
fore the voice mail PC can send or receive E-mail mes-
sages, it must log on to the underlying E-mail system.
Therefore, the voice mail PC must have an account on
the customer’s E-mail system, and this field specifies
the password for that account. This field can contain up
to 40 characters and it is empty by default.
E-MAIL SMTP SERVER: This field specifies the
AXXESSORY Talk’s SMTP mail server. It is only pro-
grammable if the E-mail System field is programmed
to SMTP/POP3. The SMTP mail server is the server
that the voice mail PC connects to in order to send
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ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL
OCTOBER 1997
The following information is used by the Avdap service
information about setting up the Avdap user account.
USERNAME ON NETWORK DOMAIN: This field
specifies the username that the Avdap service user ac-
count will use to log on to the network.
NETWORK DOMAIN: This field specifies the name
of the network domain in which the AXXESSORY
Talk PC is a member.
PASSWORD: This field specifies the network pass-
word for the Avdap service user account.
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ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL
↑ NEW VISUALMAIL PROGRAMMING FIELDS ↑
Mailbox programming for AXXESSORY Talk Visual-
Mail can be programmed using the “User” password.
However, it cannot be changed through the mailboxes.
It uses these two new fields in the Miscellaneous Mail-
box Information screen:
deletes the E-mail message containing the voice
mail message, all record of the voice mail message
is gone.
•
When this field is programmed to COPY & FOR-
WARD, all voice mail messages for the mailbox
are delivered to the mailbox as normal and a copy
is forwarded to the mailbox’s E-mail Address. If
one is deleted, the other is unaffected.
VISUALMAIL: This field specifies the operation of
AXXESSORY Talk VisualMail for each individual
mailbox. This field can be programmed to DISABLED,
FORWARD ONLY, or COPY & FORWARD.
E-MAIL ADDRESS: This field specifies the E-mail
address to which the voice mail messages will be for-
warded. This field is unavailable if the VisualMail field
is programmed to DISABLED. The content and format
of the field depends on the E-mail system being used.
For example, when using Lotus Notes, this field could
be something like John Doe/Chandler/Inter-Tel, and
when using Internet mail, it would be johndoe@inter-
tel.com. This field can contain up to 127 characters and
is empty by default.
•
When programmed to DISABLED, the mailbox
functions as a normal mailbox. This is the default
value for this field.
•
When programmed to FORWARD ONLY, all
voice mail messages delivered to the mailbox are
forwarded to the E-mail address specified in the
mailbox’s E-mail Address field. Note that in this
configuration, the voice mail messages are not
saved in the mailbox. In other words, when the user
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ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL
OCTOBER 1997
will receive incoming faxes. The fax is converted
to a TIFF file and sent to the E-mail address as an
attached file. The address can be up to 127 charac-
ters. To view a message, use any TIFF file viewer
(such as Imaging for Windows).
Automatic Fax Detection
This is available in the AXXESSORY Talk NT version
only. With Automatic Fax Detection, Call Routing An-
nouncement applications and mailboxes can be pro-
grammed to automatically route incoming fax calls to a
specified extension or to an E-mail address.
If only the Fax Destination field is programmed, the
AXXESSORY Talk performs a blind transfer to send
the fax to the programmed extension, allowing the fax
machine to process the incoming fax.
If the feature is enabled, the mailbox or Call Routing
Announcement Application will automatically listen
for fax tone.
If the Fax E-mail Address field is programmed, the disk
is not full, and the AXXESSORY Talk has an available
fax port to receive the incoming fax, the AXXESSORY
Talk receives the fax and stores the image in TIFF
Class F format. If the AXXESSORY Talk cannot re-
ceive the fax because the disk is full or the fax ports are
busy, the fax is transferred to the Fax Destination ex-
tension. If the Fax Destination is not programmed, the
AXXESSORY Talk disconnects the call (because it
cannot process the incoming fax).
•
A mailbox will listen for fax tones during the mail-
box greeting and while a message is being re-
corded. If the mailbox detects fax tones, the call
will be transferred to the specified extension or
E-mail address. If the tones are detected after a re-
cording has started, the call will be disconnected.
•
Call Routing Applications will be able to detect
fax tones during the greeting and up to time-out.
The fax tone detection will also be disabled if the
caller performs an action that removes them from
the Call Routing Announcement (transferring to an
extension, transferring to a mailbox, etc.).
If the disk becomes full while the AXXESSORY Talk
is receiving the fax, the AXXESSORY Talk discon-
nects the call and deletes the portion of the fax received
to that point. If the AXXESSORY Talk receives the fax
successfully, it disconnects the call and places the re-
ceived fax in a queue to be delivered to E-mail. The
AXXESSORY Talk processes the fax queue and deliv-
ers the fax images to the appropriate destination E-mail
accounts in the order they were received.
This feature is enabled in database programming. It can
be programmed using the “User” password. However,
it cannot be changed through the mailboxes.
AXXESSORY Talk VisualMail Required
To send faxes to an E-mail address, the AXXESSORY
also be enabled. Refer to the description of that feature
for E-mail system requirements and programming in-
structions. Note that programming a mailbox Fax
E-mail Address counts as one user, as described in the
E-mail Message Format
The E-mail message sent by the voice mail will have
the following components:
•
•
To: The TO line will contain the recipient’s E-mail
address.
Fax Card Required
To send and receive faxes, the AXXESSORY Talk PC
must have a fax card installed. This can be the same fax
card that supports the Fax On Demand feature. The
software will support up to eight fax ports. See page 33
for more information on allocating fax ports for the Au-
tomatic Fax Detection and Fax On Demand features.
From: The FROM line will contain the E-mail ad-
dress of the AXXESSORY Talk. If an E-mail Real
Name has been programmed for the AXXESSO-
RY Talk, it will also be shown on this line.
•
Subject: The SUBJECT line will contain the line
“Fax received from <source>.” The source will be
the Call Routing Application number or the mail-
box number from where the fax is received, for ex-
ample: CRA 2505 or MB 1000.
Programming Call Routing Announcements And
Mailboxes
Both Call Routing Announcements and voice mail-
boxes now have two new fields. The affected program-
ming screens are shown on the next page.
•
•
Received On: The RECEIVED ON line contains
the date and time that fax was received.
•
Fax Destination: This field, if programmed, spec-
ifies the extension of the fax machine that will re-
ceive incoming faxes.
FAX.TIF file attachment: The file attachment
will appear as a file with the name FAX.TIF. To
view the fax, the user must display the TIF file us-
ing graphics software.
•
Fax E-mail Address: This field, if programmed,
specifies the E-mail Address of the account that
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ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL
OCTOBER 1997
tions. For example, if the system has eight fax ports and
the Maximum Fax On Demand Ports field is set to six,
there will be two ports available for faxes received
through mailboxes and Call Routing.
Programming Fax-On-Demand Port
Availability
NOTE: This option is available in both NT and OS/2
versions of AXXESSORY Talk.
NOTE: If the Maximum Fax-On-Demand Ports field is
programmed to a number that exceeds the actual fax
ports available, the software will automatically adjust
the limit.
In order to help make sure the AXXESSORY Talk has
one or more fax ports available for processing incom-
ing faxes, there is a new database field in the Fax On
Demand programming screen shown below. The field
is called “Maximum Fax On Demand Ports” and it sets
the maximum number of fax ports the system can use
for performing Fax On Demand (either delivering out-
going faxes or importing fax documents from the sys-
tem administrator mailbox). By placing a limit on the
number of Fax On Demand ports, the programmer can
reserve fax ports for receiving incoming faxes through
mailboxes and Call Routing Announcement applica-
Also, to help support this new feature and Fax On De-
mand, the AXXESSORY Talk will now support up to
eight fax ports.
The maximum number of fax ports is set in database
programming. It can be programmed using the “User”
password. However, it cannot be changed through the
mailboxes.
NEW FIELD →
Page 33 of 73
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OCTOBER 1997
ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL
UNC_path is the name of the target directory in the
Universal Naming Convention as follows:
Voice Mail Save/Restore To A Network
Drive
•
If the target directory is a Netware path, the
UNC_path can specify a directory path (for exam-
ple, \\nwserver\sy2\ud\avdap\save).
The NT version of the AXXESSORY Talk allows the
user to save or restore the database, voice data, and se-
lected information using a network directory in addi-
tion to the AXXESSORY Talk hard drive or floppy
drive. The AXXESSORY Talk provides this support by
mapping the B drive to the desired target directory as
follows:
•
If the target directory is on another NT machine,
the UNC_path must specify a share name (for ex-
ample, \\ntserver\save_avdap_share).
For example, suppose a site wishes to perform saves to
the C:\AVDAPSV directory on the AXXESSORY Talk
PC itself (machine name VM_PC). The system admin-
istrator needs to create a share for the C:\AVDAPSV
directory. For example, the new shared directory is
called VM_SAVE. The voice mail administrator would
then need to edit the file avdap.opt and add the follow-
ing line:
•
The Avdap service must have access to directory
(read access for a restore and read/write access for
a save). If using a network path, it will need to run
AXXESSORY Talk so that it logs in as a network
user that has access to the network path.
•
•
Tell the Avdap service to map the B drive as the
specified directory.
–map_b=\\VM_PC\VM_SAVE
Specify the B drive as the save/restore drive from
Database Programming.
To save to a directory on a different PC, the system ad-
ministrator needs to create the shared directory on the
target PC, give the AXXESSORY Talk’s account read/
write access to the directory, and specify the –map_b
line that refers to the target PC’s share.
NOTE: In order for this feature to work, the AXXES-
SORY Talk PC must not have a B drive (either real or
mapped). Otherwise, the AXXESSORY Talk will not
be able to perform its own B-drive mapping.
To map the B drive to a directory on the network, the
voice mail administrator needs to add a new command
option to the avdap.opt file in the root directory where
the AXXESSORY Talk software is installed. For ex-
ample, if the AXXESSORY Talk software is installed
in C:\AVDAP, the avdap.opt will have an absolute file-
name C:\AVDAP\avdap.opt. Note that capitalization is
unimportant. The format of the command option to
map the B drive to a network directory is:
CAUTION
When the AXXESSORY Talk performs a save op-
eration, it erases files and/or directories from the
UNC_path. Therefore, be careful when specifying
the save/restore path. For example, do not specify
C:\ as the save/restore path because the AXXES-
SORY Talk would delete the entire C drive.
–map_b=UNC_path
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ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL
OCTOBER 1997
Explanation of Extended Ring Cadences
The following table explains the difference between standard and extended ring cadences for the various types of
single-line devices used on the AXXESS System in the United States. (The flag for enabling Extended Ring Ca-
SINGLE-LINE DEVICE
CADENCE TYPE
DESCRIPTION
SLA, SLC, SLC-16, or T1 OPX
Standard IC Ring
This is a repeating 2-second cadence that rings
twice. Each ring lasts 200 ms and is separated
from the next ring by 400 ms of silence. The
remaining 1.2 seconds is silent.
Extended IC Ring
This is a repeating 6-second cadence that rings
twice. Each ring lasts 800 ms and is separated
from the next ring by 400 ms of silence. The
remaining 4 seconds is silent
Standard CO Ring
Extended CO Ring
This is a repeating 6-second cadence that rings
once for 2 seconds followed by 4 seconds of
silence.
This is a repeating 6-second cadence that rings
once for 2 seconds followed by 4 seconds of
silence.
Digital Keyset MDPM
Standard IC Ring
Extended IC Ring
This cadence has two 250 ms rings every 2
seconds.
This is a repeating 3-second cadence that rings
once for 1 second followed by 2 seconds of
silence.
Standard CO Ring
Extended CO Ring
This is a repeating 6-second cadence that rings
once for 2 seconds followed by 4 seconds of
silence.
This is a repeating 6-second cadence that rings
once for 4 seconds followed by 2 seconds of
silence.
Analog Keyset Data Port Module
Standard IC Ring
Extended IC Ring
This cadence rings for 1024 milliseconds fol-
lowed by 2048 milliseconds of silence.
This is a repeating 2-second cadence that rings
twice. Each ring lasts 200 ms and is separated
from the next ring by 400 ms of silence. The
remaining 1.2 seconds is silent.
Standard CO Ring
Extended CO Ring
This is a repeating 6-second cadence that rings
once for 2 seconds followed by 4 seconds of
silence.
Same as Standard CO Ring cadence.
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OCTOBER 1997
ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL
AXXESS RS-232-C
PC/OUTPUT DB9
RS-232-C Changes and Corrections
(inside jack)
RTS
7
The CPU/MEM, CPU020/PCM, and Options Card
RS-232-C connection information described on pages
fied as follows:
CTS
8
1
2
3
4
5
6
7
8
GND
TXD
DTR*
RXD
GND
5
TXD
3
DTR
4
DSR
6
If necessary, an eight-wire MOD-TAP modular adapter
and an eight-wire reversing (inverting) line cord can be
used for special applications requiring hardware flow
control. The pin functions of the AXXESS CPU/MEM
Card, CPU020/PCM Card, and Options Card RS-232-C
ports are listed in the following chart.
DCD
1
RXD
2
* The CPU Card RS-232-C port does not support DTR. All
other RS-232-C ports (MEM and CPU020/PCM) do support
DTR. DB9 internal jumpers: 7–8 and 4–6–1.
NOTE: The PC or output device RS-232-C ports must
be configured as Data Terminal Equipment (DTE). The
AXXESS RS-232-C ports are always configured as
Data Carrier Equipment (DCE).
Hardware flow control adapters: The following wir-
ing diagrams can be used to build adapters that will,
with a line cord, connect one of the RS-232-C ports on
the CPU/MEM, CPU020/PCM, or Options Card(s) to
the DB9 or DB25 ports found on most PCs and output
devices.
AXX. DB9 DB25
SIGNAL NAME
FUNCTION
PIN PIN PIN
No Connection
No Connection
1
2
Signal Ground
Transmit Data (TXD)
Data Term. Ready (DTR)* Signal to Axxess*
Receive Data (RXD)
Data Set Ready (DSR)
Reference Ground
Data to Axxess
3
4
5
6
7
5
3
7
2
6
7
2
4
3
6
AXXESS RS-232-C
PC/OUTPUT DB25
(inside jack)
Data from Axxess
Signal from Axxess
(always true)
N/C
N/C
1
2
3
4
5
6
7
8
GND
TXD
DTR*
RXD
DSR
CTS
GND
7
Clear To Send (CTS)
Signal from Axxess
8
8
5
TXD
2
RTS
4
* The CPU Card RS-232-C port does not support DTR. All other
RS-232-C ports (MEM and CPU020/PCM) do support DTR.
RXD
3
DSR
6
DCD
8
Software flow control adapters: The following wiring
diagrams can be used to build adapters that will, with a
line cord, connect one of the RS-232-C ports on the
CPU/MEM, CPU020/PCM, or Options Card(s) to the
DB9 or DB25 ports found on most PCs and output de-
vices.
CTS
5
* The CPU Card RS-232-C port does not support DTR. All
other RS-232-C ports (MEM and CPU020/PCM) do support
DTR. DB25 internal jumpers: 6–8.
AXXESS RS-232-C
PC/OUTPUT DB9
AXXESS RS-232-C
PC/OUTPUT DB25
(inside jack)
(inside jack)
RTS
4
N/C
N/C
CTS
5
1
2
3
4
5
6
7
8
1
2
3
4
5
6
7
8
GND
TXD
DTR*
RXD
DSR
CTS
GND
5
GND
TXD
DTR*
RXD
GND
7
TXD
3
TXD
2
RTS
7
DTR
20
RXD
2
DSR
6
DSR
6
DCD
8
DCD
1
RXD
3
CTS
8
* The CPU Card RS-232-C port does not support DTR. All
other RS-232-C ports (MEM and CPU020/PCM) do support
DTR. DB9 internal jumpers: 6–1.
* The CPU Card RS-232-C port does not support DTR. All
other RS-232-C ports (MEM and CPU020/PCM) do support
DTR. DB25 internal jumpers: 4–5 and 20–6–8.
NOTE: When building adapters from these diagrams, keep in mind that the connections between the AXXESS RS-232-C
port and the DB9 or DB25 port include the modular adapter and a line cord. The connection must be made as indicated
in the diagram (correct pins connected) regardless of whether a reversing or non-reversing line cord is used.
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ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL
OCTOBER 1997
Preventing Memory Shortages
New Options Card (OPC) Configuration
Inter-Tel recommends that fully loaded AXXESS Sys-
tems, with a large number of trunks and heavy call traf-
fic, have extended memory added on the CPU. The kit
(part number 828.1405) contains four RAM chips that
are installed in sockets on the CPU.
Each new Options Card (OPC) will now be equipped
with the two ROMs (from kit part no. 828.1279) that
allow the card to work with version 2 or later system
software. In addition, the part numbers of the two
ROMs in the kit have been changed from 827.8078
(U3) and 827.8073 (U29) to 827.8590 and 827.8599
respectively.
Without added memory on the CPU, fully loaded AX-
XESS Systems may periodically reset due to memory
shortages. The reset is the result of the CPU attempting
to recover memory.
New T1 Card (T1C) Revision Level
Changes
New CPU020/PCM Card Configurations
To work properly with version 4.X system software,
T1Cs must be at revision level “2.G” or later. To work
properly with the version 4.1 (or later) Primary Rate
Interface (PRI) feature and daughter card (as well as all
older versions of system software), the T1Cs must also
be equipped with two special software components —
part nos. 827.8550 (U4) and 827.8551 (U5). Revision
level “3.K” or later T1Cs should have all of the neces-
sary components already installed and will work with
any version of system software.
New CPU020/PCM Card combination kits are now
available. Each kit includes a CPU020 Card, a PCM
Card, the proper boot ROM and memory map PAL, and
any additional memory components required. The
combined cards are shipped pre-assembled, with the
current production version system software already
loaded.
The CPU020/PCM Card combinations available are:
NOTE: Any revision level “2.G” or later T1Cs that
have U4 labeled 827.8376 and U5 labeled 827.8375
must first be equipped with an upgrade kit (part no.
828.1367) before using them with the version 4.1 (or
later) PRI feature. Revision level “2.F” or earlier T1Cs
cannot be upgraded; they must be replaced with new
T1Cs.
CPU020/PCM COMBINATION
CPU020-Q/PCM-F (CPU 512 Master)
CPU020-X/PCM-F (CPU 512 Slave)
CPU020-D/PCM-D (CPU 256)
PART NO.
550.9015
550.9016
550.9017
New CPU/MEM Card Configuration
This information is summarized in the following chart:
A new CPU/MEM Card combination kit is now avail-
able. The kit includes a CPU Card and a MEM Card.
The combined cards are now compatible with both ver-
sion 3.X and version 4.X systems. Only the appropriate
Premium ROMs need to be added.
T1C REV. LEVEL
up through 2.F
2.G to 3.J
SYSTEM SOFTWARE LEVEL
v2 or v3 T1 only
v2–v4 T1, and v4.1 (or later)
PRI (if equipped with 828.1367
kit and PRI Daughter Card)
CPU/MEM COMBINATION
PART NO.
3.K or later
v2–v4 T1, and v4.1 (or later)
PRI (if equipped with PRI
Daughter Card)
CPU/MEM (CPU 112)
550.9018
The MEM Card (550.2100), which is sold separately
and in the CPU/MEM Card combination, now contains
all of the components that were previously supplied in
kit number 828.1278 (a PAL and 2 RAM chips). This
makes it compatible with both version 3.X and version
4.X systems. In addition, the MEM Card is also shipped
with the version 2 PAL so that it can be modified for
use on older systems.
T1 Gain Control (TGC) Daughter Card
If experiencing excessive E&M gain levels on a T1
Card that is not equipped with a PRI Daughter Card,
two special software components and a TGC Daughter
Card (kit part no. 828.1397) can be attached to the card
to provide 6dB of attenuation.
Because the MEM Card now contains the latest U19
PAL (827.8387), that chip is no longer supplied with
the version 3.2 and 4.1 (or later) Premium ROMs.
To use the TGC Daughter Card, the T1 Card must be at
revision level “2.G” or later.
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OCTOBER 1997
ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL
dary CPU in slot 24. (Communication parame-
ters are: 9600 baud, no parity, 8 bits, 1 stop bit.)
DKSC-16 Extended Loop Length
Modification
(2) Turn off the secondary cabinets (slots 17–31).
For longer station loop lengths (up to 154 ohms/3000
ft.), if necessary, an optional external power supply
with the following characteristics can be connected to
the DKSC-16 termination block:
(3) Turn on the secondary cabinets while watching
the power-up messages on the terminal. You
should see:
•
•
36VDC
Boot Version 4.0 (827.8536 U25, CPU020-EXP, Slave)
AXXESS 4.x Call Processing Quad
120mA per keyset (1.92A for all 16 circuits)
This option is available only on DKSC-16s that are at
revision level “2.0” or later or that have been modified
and labeled with FSM100995. The external power sup-
ply is connected to pins 50 (+36V, V/SL) and 25 (GND,
SL/V) on the termination block. In addition, the strap
on jumper JP1 must be placed over pins 1 and 2 to en-
able the external power supply.
(4) If you do not see the correct information, upload
the version 4.X Premium software from the pro-
gramming PC to the CPU020/PCM Card as out-
New FCC Part 68 PBX Rating
New Voice Processing Card (VPC)
Models
The AXXESS System is now officially rated as a PBX
system by the FCC. The official registration number is:
BE2USA–24359–PF–E. This means the AXXESS Sys-
tem now carries all three ratings: KF (key system), MF
(hybrid system), and PF (PBX system).
The 4-Port and 8-Port VPCs described in the Issue 4
manual have been superseded by newer “mini-size”
models. Other than their smaller size, these new mini-
size cards install and function the same as the original
full-size cards. The part numbers of the new cards are
listed in the following table.
New Fax Card Model
The optional Fax Card described in the Issue 4 manual
has been superseded by a newer model. (Note that the
part number for the new model card remains 550.5122).
If installing one of these newer model cards (which can
structions outlined below in place of step 8 on page
3–108 in the manual.
NEW VPCs
4-Port “Mini” VPC
8-Port “Mini” VPC
PART NUMBERS
550.5209
550.5210
CPU020/PCM Card Software Installation
Information
(1) If desired and if not already installed, install the
optional Fax Card as follows (refer to drawing
on page 40):
The following information will be useful when loading
CPU 512 Master and Slave software.
a. Remove the bracket that covers the opening
to the appropriate 16-bit (full-size) slot, and
set the bracket and screw aside. (Refer to
a sample card slot arrangement.)
New Warning Message: A warning message will now
appear if you attempt to load CPU 512 Master software
without a CPU 512 Slave Card installed and communi-
cating. The message says, “WARNING, the Slave CPU
is off-line. Uploading code without a Slave CPU may
cause serious system problems. Do you wish to contin-
ue with the upload?” You can continue the upload by
selecting Yes or abort the upload by selecting No. (If
you select Yes, you must install software on the CPU
512 Slave Card before it will function. Refer to page
3–73 in the manual for details.)
b. Check to make sure that a jumper strap is
placed over the middle two pins (IRQ9) of
interrupt jumper J503 (refer to drawing on
page 40).
c. Ensure that the eight address selection DIP
switches (SW1) are set to 320 hex: 1–3 &
5–6 = ON (down); 4 & 7–8 = OFF (up).
Checking Validity of Software On A Slave CPU:
You can use the following procedure to check the
validity of software on your CPU 512 Slave Card:
d. Check to make sure the two MVIP clock ter-
mination DIP switches (SW2) are set in the
OFF (up) position.
(1) Attach a terminal (or a PC using terminal emu-
lation software) to the serial port on the secon-
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ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL
OCTOBER 1997
e. Insert the Fax Card in the appropriate slot
and attach it to the chassis using the screw
removed in step 8a. Make sure the card is
securely attached to the PC Motherboard
and does not touch any adjacent cards.
connector on the Fax Card. (One end of the
cable was previously attached to the 40-pin
connector on the AIC.)
NOTE: Be sure that the colored edge of the
AIC-to-VPC interface ribbon cable aligns
with pin 1 on the connector.
f. Attach the next available connector on the
AIC-to-VPC interface cable to the 40-pin
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ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL
OCTOBER 1997
modular adapter from the optional SMDR retrieval
cable kit, first attach a straight-through DB9-to-DB25
converter.)
New PC Motherboard
The 80486 PC Motherboard described in the Issue 4
manual has been superceded by a newer 80486 model.
The part number for the new model motherboard is
550.5189. See the drawings below and on the next page
for diagrams of the new motherboard and its changes to
the layout on the back of the PC.
Config.sys File Change
The new version AXXESSORY Talk applications soft-
ware modifies the PC’s config.sys file to use memory
address $D0000 rather than $E0000. This change was
necessary to support the new PC Motherboard model
(described in the previous section). Note that this new
address also works with all previous AXXESSORY
Talk PC Motherboards.
The new model has the floppy and hard disk controllers
built into the motherboard and therefore does not re-
quire a separate Disk Controller Card. Also, the COM2
serial port on the back of the PC now has a DB9 con-
nector rather than a DB25 connector. (To use the DB25
FIGURE 6. SAMPLE BACK OF ASSEMBLED AXXESSORY TALK PC
POWER CABLE
CONNECTOR
SAMPLE CARD SLOT
ARRANGEMENT
KEYBOARD
CONNECTOR
AUDIO INTERFACE
CARD
NOTE: Depending on the model of PC being used, the sample card slot arrangement and connector
locations shown above could vary somewhat.
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OCTOBER 1997
ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL
FIGURE 7. SAMPLE PC MOTHERBOARD CARD SLOT ARRANGEMENT
PARALLEL PORT CONNECTOR
TO PRINTER PORT ON THE CHASSIS
2-PIN CONNECTOR
DISK CONTROLLER
TO RESET CONNECTOR
CONNECTORS
TO FLOPPY AND HARD DRIVES
ON AIC
SIMM
AUDIO INTERFACE
CARD (AIC)
1
1
OPTIONAL FAX
CARD
3RD VPC
1
1
2ND VPC
1
1
1ST VOICE PROCESSING
CARD (VPC)
COM PORT CONNECTORS
TO COM1 AND COM2 ON THE CHASSIS
MONITOR CARD
5-PIN DIN CONNECTOR
TO KEYBOARD
12-PIN CONNECTOR
TO POWER SUPPLY
NOTE: Depending on the model of PC Motherboard being used, the sample card slot arrangement
and the location of the reset connector shown above could vary somewhat.
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ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL
OCTOBER 1997
There are two feature codes that can be used for logging
in to the ACD hunt groups:
ACD Agent IDs
There is a new ACD hunt group option that allows the
use of Agent ID numbers in place of station extensions
in the hunt group list.
•
ACD Agent Login: This performs only the log-
ging in operation.
•
ACD Agent Login/Logout: This is a toggle fea-
ture code that logs the station in or out of all
associated ACD hunt groups at once.
NOTE: For optimum system performance, there
should not be more than 1000 Agent IDs in any hunt
group and no more than 2000 Agent ID entries in all
hunt groups combined.
If the ACD Login/Logout feature code is programmed
in a user-programmable key with a lamp, the lamp will
be lit when the agent is logged in to any ACD hunt
group, and unlit when the agent is logged out of all
ACD hunt groups.
ACD hunt group members are referred to as “agents.”
Agents log in to the ACD hunt group to receive calls
and log out to halt ACD hunt group calls. An ACD hunt
group can now be programmed to circulate calls to
agents in two ways:
The new procedures are as follows:
TO LOG OUT OF ALL OF YOUR ACD HUNT GROUPS AT ONCE
USING THE LOGIN/LOGOUT FEATURE CODE:
•
Agent IDs: If the hunt group is programmed to use
ACD Agent IDs, each agent is assigned an Agent
ID number to enter during the login procedure (de-
scribed below). The hunt group calls are routed to
logged in agents, according to their Agent ID num-
ber instead of their station extension. Because the
Agent ID is not associated with any station exten-
sion, the agent can use any station in the system to
log in and does not have to use the same station
every time.
While on or off hook (single-line users must lift
the handset), enter the ACD Agent Login/Log-
out feature code (328). The display shows
AGENT LOGGED OUT OF ALL ACDS and
you hear a confirmation tone. Hang up if off
hook.
TO LOG IN TO ALL OF YOUR ACD HUNT GROUPS AT ONCE US-
ING THE LOGIN/LOGOUT FEATURE CODE:
•
Members: If the hunt group is not programmed to
use Agent IDs, it will have a list of stations and will
send calls to the stations where agents are logged
in.
(1) While on or off hook (single-line users must lift
the handset), enter the ACD Agent Login/Log-
out feature code (328). If you were already
logged in, the display shows AGENT LOGGED
OUT OF ALL ACDS and you hear a confirma-
tion tone. If you were not logged in, continue to
the next step.
There can be up to 1000 Agent IDs in the system.
ACD Agent IDs can be included in Extension Lists.
This allows several ACD Agents to receive a call at
once.
(2) The display shows AGENT LOGIN AGENT
ID. Do one of the following:
The ACD Hunt Groups premium feature must be en-
abled for this feature to be used.
To log into all ACD hunt groups for which
you have an Agent ID: Enter your Agent
ID. The display shows AGENT LOGGED
INTO ALL ACDS. You are logged into only
the ACD hunt group(s), that use the Agent
ID that you entered. Hang up if off hook. If
another agent is already logged in at this
station, you hear reorder tones and the dis-
play shows DIFFERENT AGENT ID AL-
READY USED. You must have the other
agent log out before you can use that station.
When a call camps on to an ACD hunt group that uses
Agent IDs, only the agents currently logged in to the
hunt group will receive camp-on indications.
ACD hunt group supervisors will receive visual camp-
on displays if they are programmed as members of the
hunt group and have the ACD Agent Logout feature en-
abled.
ACD Agent Login Changes
To log into all of your ACD hunt groups
that do not use Agent IDs: Press #. The dis-
play shows AGENT LOGGED INTO ALL
ACDS. You are logged into only the ACD
hunt group(s) that do not use Agent IDs.
Hang up if off hook.
With the addition of the ACD Agent ID feature, the log
in and log out procedures changed. They are described
did not change.)
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OCTOBER 1997
ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL
TO LOG IN TO ONE OR MORE HUNT GROUPS USING THE ACD
AGENT LOGIN FEATURE CODE:
this step. If another Agent ID is already
logged in at this station, you hear reorder
tones and the display shows DIFFERENT
AGENT ID ALREADY USED. You must
have the other agent log out before you can
use that station.
(1) While on or off hook (single-line users must lift
the handset), enter the ACD Agent Login fea-
ture code (326). The display shows AGENT
LOGIN ACD NUMBER.
To log into to ACD hunt group(s) that do
not use Agent IDs: Press #. The display
shows AGENT LOGGED INTO ALL
ACDS. You are logged into only the ACD
hunt group(s) that you requested in step 2,
that do not use Agent IDs.
(2) Enter the pilot number of the desired ACD hunt
group. (Or you can press # to log in to several
ACD hunt groups at once.)
If you entered an invalid hunt group number, the
display shows NOT AN ACD HUNT GROUP
and you hear reorder tones.
If you were already logged in, the display shows
ALREADY LOGGED INTO <hunt group>.
(3) The display shows AGENT LOGIN AGENT
ID. Then do one of the following:
If you are not a member of the entered hunt
group, the display shows NOT AN AGENT IN
THIS HUNT GROUP and you hear reorder
tones. Start over.
To log into to ACD hunt group(s) using
Agent IDs: Enter your Agent ID. The dis-
play shows AGENT LOGGED INTO ALL
ACDS. You are logged into only the ACD
hunt group(s) that you requested in step 2,
that use the Agent ID that you entered in
(4) If off hook, hang up. Repeat this procedure to
log into additional ACD groups, if necessary.
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ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL
OCTOBER 1997
ACD Agent ID Programming
ing Agent ID, or you will receive an error message
when you try to exit.)
The “ACD Agent IDs” programming option appears in
when you select System-Wide Programming. The new
option is located between “Account Code Information”
and “ARS Programming.” The abbreviated command
for ACD Agent IDs is “AGID” (other abbreviated com-
New program planning sheets for Hunt Groups and
When you select the ACD Agent IDs option from the
System-Wide Programming menu, the window shown
above appears. Use the following procedures to create,
program, or delete Agent IDs.
•
DESCRIPTION: Enter a description for the Agent
ID. You can use up to 20 characters.
PROGRAM or CREATE: To create a new ACD
Agent ID, select the Create command button. Or, to
•
OK/CANCEL: When you have entered the Agent
ID and its description, select the OK command but-
ton to exit and save the information. Or, to exit
without saving your entry, select the Cancel com-
mand button.
program an existing Agent ID, highlight the Agent ID
to be programmed and select the Program command
button. The Window at the right appears:
•
AGENT ID/PICK AGENT ID: Enter an Agent ID
number of up to five digits. If desired, you can use
the Pick Agent ID command button to view a list of
available numbers and select your Agent ID from
the list. (Do not enter the same number as an exist-
DELETE: To delete one or more Agent IDs, select the
Delete command button. A window appears as shown
on the next page.
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OCTOBER 1997
ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL
When you select the Delete command button shown on
•
REMOVE/NONE: To remove an Agent ID from
the Delete list, highlight it and select the Remove
command button. Or, to remove all Agent IDs, use
the None command button.
AGENT IDs TO DELETE/PICK LIST: Agent IDs
are listed in the Pick List box. To select the IDs to be
deleted, use the following command buttons:
OK/CANCEL: When the Agent IDs To Delete list ap-
pears as desired, select the OK command button to de-
lete the selected IDs. Or, to exit without deleting any
IDs, select the Cancel command button.
•
ADD/ALL: Use the Add command button to move
the highlighted ID from the Pick List to the Agent
IDs To Delete list, or use the All command button to
place all IDs in the Delete list.
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ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL
ACD Agent ID Extension List Programming
OCTOBER 1997
list includes only ACD hunt group Agent IDs. The lists
manual. If no Agent IDs have been created, this option
cannot be used.
There is now a new type of extension list for Agent IDs,
as shown in the screen below. This type of extension
NEW OPTION ↑
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ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL
ACD Hunt Group Programming For Agent IDs
The new hunt group flag is “USE ACD AGENT IDs.”
If the ACD Hunt Group Option is checked, you can
choose to route calls according to ACD Agent ID num-
bers instead of station extensions. When the Use ACD
Agent IDs option is checked, the “Members” command
button changes to an “Agents” command button. The
Agent ID list is programmed exactly as described for
ACD Hunt groups can now be programmed to route
calls on the basis of Agent IDs, as shown in the new
hunt group screen below. ACD Agent IDs can be in-
cluded in Extension Lists, which allows several Agent
IDs to receive a call at once.
NEW OPTION →
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ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL
OCTOBER 1997
Hunt Group Program Planning Sheet
TO USE: (Make sufficient copies of this page and fill in information for each hunt group.)
Hunt Group Number:
Description:
Username:
Extension Number:
Announcement Station:
Overflow Station:
Recall Destination:
Analog Voice Mail?
ACD?
Yes or No
Yes or No
Yes or No
Yes or No
Use ACD Agent IDs?
Camp On Allowed?
Priority Level:
Search Type:
Linear or Distributed or Longest Idle or Bal-
anced
Supervisor(s):
Agent ID Program Planning Sheet
TO USE: (Make sufficient copies of this page and fill in information for each Agent ID.)
AGENT ID NUMBER
DESCRIPTION
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ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL
The AXXESS System is designed to support only
AT&T 4ESS, AT&T 5ESS (not 5ESS National ISDN),
and DMS-100/250 switch types. No other switch types
are currently supported by the AXXESS system.
Primary Rate T1 Service
Primary Rate T1 service is already described in the
However, the following additional information may be
helpful in installing and programming Primary Rate T1
Service.
NOTE: Primary Rate trunks that are not subject to toll
restriction will not return dial tone. This is because
these unrestricted trunks are treated as if they are con-
nected to another AXXESS System. Therefore, no dial
tone is provided, no digits are collected, and the setup is
immediate.
Specifications
When ordering Primary Rate Interface services, refer to
the following chart for the information your carrier will
need to know:
On the AXXESS System, primary rate T1 service must
be 23B+D. Primary Rate service is available only on
AXXESS Systems equipped with CPU020/PCM cards.
It cannot be used on systems with CPU/MEM cards.
Protocol
Custom ISDN only (we do not
support National ISDN)
NOTE: For version 4.1 and 4.2 Software: For optimal
system performance, no more than four T1 Cards
should be equipped with PRI Daughter Cards. For ver-
sion 4.3 Software: For optimal system performance, no
more than six T1 Cards should be equipped with PRI
Daughter Cards.
Signaling
Framing
Coding
Jack Type
Data
Clear Channel 64Kbs
ESF
B8ZS
RJ48C
Normal (not inverted)
CPE Yields on Incoming Calls
The available ISDN services are shown in the chart be-
low. They are divided into two categories: services sup-
ported by AXXESS and unsupported services. If the B-
channel trunks provide an unsupported service, the
system will still function properly. However, it will not
make use of the service.
Glare
Terminology
Some common terms associated with Primary Rate and
ISDN include the following:
SUPPORTED BY AXXESS
UNSUPPORTED
• Calling Party Number
• D-Channel Backup
• Flexible Billing
2B+D: A 2B+D circuit is divided into two 64 kbps B-
channels that can carry voice, video, or data. It also has
a 16 kbps D-channel for low-speed data and signaling.
There are two types of 2B+D interfaces that use differ-
ent wiring: the “U” interface uses a single twisted pair
and the “S/T” interface uses two twisted pairs. This is
also referred to as “Basic Rate Interface (BRI).” This is
not supported in AXXESS version 4.X software.
• Automatic Number
Identification (ANI)
• B-Channel Negoti-
ation
• Network Ring Again
• On-Demand B-Chan-
• Non-Facility Associ-
ated Signaling
(NFAS)
nel Selection
• Dialed Number Iden-
tification Service
(DNIS)
23B+D: A 23B+D circuit is divided into 23 B-channels
(64 kbps each) that can carry voice, data, and video si-
multaneously. It also has a 64 kbps D-channel for out-
of-band signaling, call control, and packet data.
(NOTE: The AXXESS System does not support the
use of the D-channel for packet data.). This interface
uses two twisted-pairs of wire. This is also referred to
as “Primary Rate Interface (PRI).”
• Primary Rate Inter-
face Nodal/Centrex
Express
• PRI & Private Line
Integration
• Switched Digital Ser-
vices
30B+D: This is the standard European ISDN interface.
A 30B+D circuit is divided into 30 B-channels (64
kbps) that can carry voice, data, and video simulta-
neously. It also has a 64 kbps D-channel for out-of-
band signaling and call control, and one framing chan-
nel. This interface uses two twisted-pairs of wire.
• User-To-User Infor-
mation
• Wide Area ACD
• AT&T Call-By-Call
Service Selection
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ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL
OCTOBER 1997
Automatic Call Number Identification (ANI): Auto-
matic Numbering Identification (ANI) information
identifies the caller’s telephone number. The system re-
ceives a specified number of digits. *ANI* is another
type of ANI that does not require a specified number of
digits. The system receives a star (*) before the ANI
digits to signal the beginning of the caller’s telephone
number. Then there is another star after the digits to
signal the end of the ANI information.
of the B-channels in the entire network. This is not sup-
ported in AXXESS version 4.X software.
Dedicated Service: Dedicated service reserves a group
of B channels for a specific function, such as outgoing
calls. The AXXESS system uses trunk group program-
ming to determine how the channels are used. There-
fore, the system would require a separate trunk group
for each function. The installer can create “PBX-pro-
vided” dedicated service on call-by-call circuits
through database programming (such as incoming only
or accessible only to a group of users) or the service
provider can determine the dedicated service.
B-Channel: The B-channel, or “bearer” channel, is the
basic component of ISDN interfaces. A B-channel can
transmit or receive voice or data at up to 64,000 bits per
second (64 kbps).
Dialed Number Identification Service (DNIS): DNIS
identifies the number that the caller dialed to reach
your location. The system receives a base number and a
specified number of digits that identify the dialed num-
ber. *DNIS* is a form of DNIS that does not have a
specified number of digits. The system receives a star
(*) before the DNIS digits to signal the beginning of the
dialed number. Then there is another star after the dig-
its to signal the end of the DNIS information.
B-Channel Negotiation: This allows the AXXESS
System to request the channel that will be used for each
call. When the AXXESS System requests a specific B-
channel for an outgoing call, the network decides
which channel will be used. However, if the channel
selected by the network is not the requested channel,
the AXXESS System will release that channel (if
seized) and attempt to re-initiate the call using the
channel specified by the network. (For an incoming
call, the AXXESS System does need to request a
channel.)
Flexible Billing: Flexible billing allows a 900 sub-
scriber to modify a call’s billing rate while speaking
with the caller. This is not supported in AXXESS ver-
sion 4.X software.
Bandwidth: The bandwidth of a device determines the
frequency range it can handle. Different types of com-
munications use different bandwidths. For example,
telephone communication requires a relatively narrow
bandwidth, while video requires a wide bandwidth.
H0 and H11: These are switched digital service types
that combine contiguous B-channels into a single bit
stream. H0 combines six channels into a 384 kbps bit
stream. H11 combines 24 channels into a 1536 kbps bit
stream. Applications for these services include video
conferencing and LAN connections. This is not sup-
ported in AXXESS version 4.X software.
Basic Rate Interface (BRI): Also called 2B+D, BRI
provides two 64 kbps B-channels that can carry voice
or data and a 16 kbps D-channel for low-speed data and
signaling. This can be used for homes and Centrex sites
that do not require PRI. This is not supported in AX-
XESS version 4.X software.
Integrated Services Digital Network (ISDN): ISDN
is a network of channels that can provide simultaneous
voice, data, and video communication.
Calling Party Number Service: This service provides
the calling party’s line number (not billing number) to
the called party. This is not supported in AXXESS ver-
Multi-Rate ISDN: This type of switched digital ser-
vice allows the user to dial up, on demand, any number
of combined B-channels. This is not supported in AX-
XESS version 4.X software.
sion 4.X software.
D-Channel: The data channel, or D-channel, carries
the signaling information at 64 kbps for the B-channels
in a Primary Rate Interface or at 16 kbps in a Basic Rate
Interface.
N X 64 kbps: This switched digital service type com-
bines the B-channels into a single bit stream. Applica-
tions for this service include video conferencing and
LAN connections. This is not supported in AXXESS
version 4.X software.
D-Channel Backup: Because the D-channel supports
the other channels in the ISDN network, loss of the D-
channel would cause loss of access to the ISDN cir-
cuits. D-channels can be backed up to provide protec-
tion in the event of D-channel loss. D-channel backup
is especially important in Non-Facility Associated
Signaling (NFAS), because the D-channel supports all
Network Ring Again: Network ring again is like the
AXXESS queue feature that allows a caller to queue on
to a busy station and then be called when the station is
available. However, network ring again allows queuing
between two PBXs that are on the same ISDN network.
This is not supported in AXXESS version 4.X software.
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ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL
Non-Facility Associated Signaling (NFAS): When a
site uses several Primary Rate Interface circuits, the D-
channel on one circuit can support the B-channels on
other circuits, providing one additional B-channel per
circuit (that is, 24 B-channels instead of 23B+D). This
is called Non-Facility Associated Signaling or NFAS.
This arrangement also requires D-channel backup. This
is not supported in AXXESS version 4.X software.
Private Line Integration: This allows the system to
have private lines using individual channels. The D-
channel is not used on the private lines. This is not sup-
ported in AXXESS version 4.X software.
Switched Digital Services: Switched digital services
provide ISDN over a single telephone line by combin-
ing several B-channels into a single bit stream.
Switched digital service types include H0, H11, Multi-
rate, and N X 64 kbps. This is not supported in AXXESS
version 4.X software.
On-Demand B-Channel Selection: This feature al-
lows on-demand allocation of B-channels. With on-de-
mand B-channel selection, all B-channel trunks can be
assigned to one trunk group and then programmed to be
used as needed (ARS, outgoing access, etc.). This fea-
ture takes full advantage of the AXXESS System fea-
tures (trunk groups, ARS, and call routing) and allows
maximum on-demand use of the bandwidth. This can
be combined with Dedicated Service.
Two-Stage Caller Identification (*ANI*DNIS*):
This is a two-stage address service that provides both
the caller’s telephone number and the dialed number. It
combines the *ANI* and the *DNIS* features de-
scribed above.
User-To-User Information (UUI): This type of ISDN
service allows two users to share and manipulate data
over the D-channel while maintaining a voice connec-
tion on a B-channel. For example, both parties can view
the same document, discuss it, edit it and see the
changes as they are made. This is not supported in AX-
XESS version 4.X software.
Primary Rate Interface (PRI): This is the ISDN cir-
cuit that provides B-channels that can carry voice, data,
and video simultaneously. It also has one D-channel for
out-of-band signaling and packet data. (NOTE: The
AXXESS System does not support the use of the D-
channel for packet data.) See also 23B+D and 30B+D.
Wide Area Automatic Call Distribution (ACD):
Like the AXXESS ACD feature, this service can dis-
tribute calls to provide faster service. However, Wide
Area ACD allows the calls to be sent to other PBXs in
the network. This is not supported in AXXESS version
4.X software.
Primary Rate Interface Nodal/Centrex Express:
This service type allows communication between a
PBX system and a Centrex system. This is not sup-
ported in AXXESS version 4.X software.
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ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL
OCTOBER 1997
If the AXXESSORY Talk PC disk is full, a
prompt will notify you that it cannot accept your
prompt. Hang up and try again later.
Customized AXXESSORY Talk Prompts
All of the pre-recorded prompts in AXXESSORY Talk
can now be customized, using the Voice Mail System
Administrator’s mailbox.
(9) When you have completed recording your
prompt, you have the following options:
If the Multilingual feature is enabled, and the Japanese
prompts have been loaded, the System Administrator
can change either the English prompts or the Japanese
prompts. When the System Administrator’s keyset is in
English mode, the English prompts will be changed
when the following procedure is performed. If the Sys-
tem Administrator’s keyset is in Japanese mode, the
Japanese prompts will be changed.
If you are satisfied with your prompt, hang up.
1
If you wish to hear your prompt, press
If you wish to add to your prompt, press
.
2
and
continue your prompt as described in step 3.
3
To erase and re-record your prompt, press
.
Default System Prompts
Re-Recording System Prompts
The following is a list of all pre-recorded prompt num-
bers and their text. The Japanese prompts have the
equivalent text in the same prompt numbers. If you
change any of the prompts, you should create a chart
like this one, showing the new text.
TO RECORD CUSTOM SYSTEM PROMPTS (OR RESTORE SYSTEM
PROMPTS):
(1) Dial the Voice Mail application access number.
You hear the main menu.
NOTE: If you change the text of the prompts, be sure
you keep the content similar to the default text. Other-
wise, the prompts will not make sense to the listeners
when played by AXXESSORY Talk.
(2) During or after the greeting, press
yourself as a subscriber.
to identify
*
(3) Enter the System Administrator mailbox num-
ber and password.
#
PROMPT
9
(4) Press
Menu.
to access the System Administrator’s
001 To leave a message, please enter a mailbox
number.
002 For the directory, press POUND.
003 To reach an operator, press 0.
004 I’m sorry...
(5) When you hear the System Administrator
6
Menu, press
to select the System Prompt Re-
placement option.
(6) Enter the desired prompt number (001–545) fol-
005 ...is not available.
#
lowed by
or ACCEPT. If the number is val-
006 The number entered is not valid.
id, the current system and/or custom prompt is
played. (If the number is not valid, you hear an
error message and must choose another prompt
number.)
007 Using the keys on your telephone, please
spell the last name of the person, then press
POUND. For the letter Q, press 7. For the
letter Z, press 9.
(7) Do one of the following:
008 To exit the directory, press STAR.
009 Mailbox number...
1
To hear the prompt again, press
.
If you wish to replace the current system or cus-
010 If this is correct, press POUND.
3
tom prompt with a new custom prompt, press
011 For the previous name in the directory,
press 1.
and continue to the next step.
To delete a custom prompt and reinstate the sys-
012 To hear additional information, press 2.
013 To hear the next directory name, press 3.
014 To spell a new name, press 4.
015 Extension number...
9
tem prompt, press
.
If you wish to leave the prompt unchanged and
return to the previous menu, press
.
*
(8) Record the new prompt. (To pause while re-
017 ...is not a valid choice.
2
cording the prompt, press
. To continue,
018 Please try again.
press any key.)
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OCTOBER 1997
ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL
#
PROMPT
#
PROMPT
019 After the tone, please record your message.
When finished, you may hang up to deliver
the message or press POUND for more op-
tions.
041 Your password may be up to 12 digits.
042 Enter your new password, then press
POUND. If you don’t want a password,
press POUND now.
020 Message delivered.
043 You new password is...
044 The number entered is too long.
045 To accept this entry, press POUND.
046 To erase and re-enter, press 3.
047 Password erased.
021 To replay, press 1.
022 To erase and re-record, press 3.
023 To append this recording, press 2.
024 To accept, press POUND.
025 Please record after the tone. To end, press
POUND.
048 Password saved.
049 Your mailbox is full and cannot receive any
new messages. Please delete old messages.
026 Recording erased.
027 Recording stopped.
052 Your mailbox is almost full. Please delete
any messages you no longer need so new
messages may arrive.
028 Please begin speaking after the tone.
029 Message play stopped. To continue, press
POUND.
053 You have...
030 Enter the destination mailbox or group list
number.
054 You have one new message.
055 ...new messages.
031 Logon canceled.
056 ...of which is priority.
032 Enter your password. Then press POUND.
057 You have no new messages.
058 You have one saved message.
059 ...saved messages.
033 There have been 3 invalid attempts to log
onto your mailbox.
034 Invalid password.
035 Thank you for calling. Good-bye.
060 Remote messaging is currently enabled.
061 To listen to new messages, press 1.
062 To record a message, press 2.
063 To listen to saved messages, press 3.
064 For personal options, press 4.
065 To setup remote messaging, press 5.
066 For your primary setup, press 1.
067 For your alternate setup, press 2.
036 To access voice mail features, you must
change your system-assigned password.
037 You have not finished setting up your mail-
box.
038 Subscriber access denied.
039 Because this is the first time you are enter-
ing your mailbox, you must record your
name for the company directory.
040 Since you are entering your mailbox for the
first time, you should be aware of a few
standard features. To cancel an option you
have accessed and return to the previous
menu, press STAR. To accept your record-
ing or dialing sequence, or to advance to
your next message, press POUND. For help,
you may press 0 at any time you are at a
menu and voice mail will replay the current
menu and or give you additional informa-
tion. Certain voice mail features such as
remote messaging are available from your
mailbox only if authorized by your system
administrator. Your mailbox is now fully set
up.
068 If this is the correct destination, press
POUND.
069 To send this message now, press POUND.
070 For special delivery options, press 9.
071 To return to the previous menu, press
STAR.
072 Message canceled.
073 To mark this message private, press 1.
074 To mark this message for certified delivery,
press 2.
075 To mark this message priority, press 3.
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ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL
OCTOBER 1997
#
PROMPT
#
PROMPT
076 Message marked private.
077 Message marked certified.
078 Message marked priority.
110 To change your password, press 3.
111 To change your message envelope, press 4.
112 To replay the message, press 1.
079 To send this message to additional mail-
boxes, press POUND.
113 To use your primary greeting, press 1.
114 To select your alternate greeting, press 2.
115 To select the system greeting, press 3.
080 To backup within your message or record-
ing, press 1.
116 After the tone, please record your greeting,
then press POUND.
081 To pause at any time, press 2.
082 To advance press 3.
117 Greeting saved.
083 To lower the voice mail volume, press 4.
084 To increase volume, press 6.
085 To save this message, press 7.
086 To delete this message, press 9.
118 After the tone, please record your name,
then press POUND.
119 Name saved.
120 Your message envelope is currently set to
return...
087 To skip to the end of your message or re-
cording, press POUND.
121 ...all information.
088 To return to the main menu, press STAR.
089 To reply to this message, press 2.
122 ...time and date...
123 ...message source...
090 To forward a copy of this message to anoth-
er destination, press 3.
124 ...and...
125 ...message length...
091 To skip back to the previous message, press
4.
126 To turn on all envelope options, press 4.
127 For message source, press 2.
128 For message length, press 3.
129 This option is now off.
130 This option is now on.
131 For time and date, press 1.
092 To replay the message envelope, press 5.
093 To listen to your next message, press 6.
094 There are no previous messages.
095 Message saved.
096 Message deleted.
097 There are no further messages.
098 Message received...
099 ...at...
132 Your message envelope will play all op-
tions.
133 ...is turned on to call you at...
134 AM
100 ...from...
101 ...totaling...
135 PM
102 ...minutes...
136 ...Extension ID number...
137 ...Every day.
138 ...Monday through Friday.
139 Sunday
103 ...minute...
104 ...seconds...
105 ...second...
106 Message received from an outside caller.
140 Monday
107 To record an introduction with a copy of
this message, press 1.
141 Tuesday
142 Wednesday
143 Thursday
108 To change your personal greeting, press 1.
109 To change your name in the directory, press
2.
144 Friday
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OCTOBER 1997
ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL
#
PROMPT
#
PROMPT
145 Saturday
182 Fifth
146 To turn this number on or off, press 1.
147 To change the phone number, press 2.
148 To change times of day, press 2.
149 To change days of the week, press 3.
150 For pager notification, press 1.
183 Sixth
184 Seventh
185 Eighth
186 Ninth
187 Tenth
151 For personal phone notification, press 2.
188 Eleventh
189 Twelfth
152 For notification of all new messages, press
1.
190 Thirteenth
191 Fourteenth
192 Fifteenth
193 Sixteenth
194 Seventeenth
195 Eighteenth
196 Nineteenth
197 Twentieth
198 Twenty-first
199 Twenty-second
200 Twenty-third
201 Twenty-fourth
202 Twenty-fifth
203 Twenty-sixth
204 Twenty-seventh
205 Twenty-eighth
206 Twenty-ninth
207 Thirtieth
208 Thirty-first
153 For priority-only, press 2.
154 Please enter the destination telephone num-
ber and wait for further instructions.
155 The new number is...
156 Please enter the start time.
157 Please enter the stop time.
158 I’m sorry. You must program a telephone
number first.
159 Invalid time.
160 For AM, press 1.
161 Please select the days of the week on which
you wish to be notified.
163 Please enter your mailbox number.
164 Today
165 Yesterday
166 January
167 February
168 March
169 April
170 May
209 ...the voice mail system.
210 The system is set to notify you between...
211 ...is turned off.
171 June
172 July
173 August
212 ...is turned on to call your pager at...
213 ...with all new messages.
214 ...with all priority messages.
215 ...starting at...
174 September
175 October
176 November
177 December
178 First
216 ...ending at...
217 For mailbox and group list maintenance,
press 2.
179 Second
180 Third
218 To send a message to all subscribers, press
1.
181 Fourth
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ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL
OCTOBER 1997
#
PROMPT
#
PROMPT
219 To make a custom recording, press 1.
220 To select a custom recording, press 2.
222 Please enter the recording number.
260 ...Four
261 ...Five
262 ...Six
223 After the tone, please record. Then press
POUND.
263 ...Seven
264 ...Eight
265 ...Nine
224 Recording saved.
225 To continue recording, press POUND.
227 No saved messages.
266 ...Ten
267 ...Eleven
268 ...Twelve
269 ...Thirteen
270 ...Fourteen
271 ...Fifteen
272 ...Sixteen
273 ...Seventeen
274 ...Eighteen
275 ...Nineteen
276 ...Twenty
277 ...Thirty
278 ...Forty
279 ...Fifty
228 To change and spell the first name, press 5.
229 To change and spell the last name, press 5.
230 Using the keys on your telephone, please
spell the first name of the person. Then
press POUND. For the letter Q, press 7. For
the letter Z, press 9.
231 No message left.
232 ...last...
233 ...an outside caller at...
234 Message was sent from...
235 This matches the mailbox of...
236 ...an unknown caller.
237 To turn off the envelope, press 5.
238 To accept the changes, press POUND.
239 The envelope is turned off.
280 ...Sixty
281 ...Seventy
282 ...Eighty
283 ...Ninety
284 ...Hundred
240 Please enter the application extension num-
ber.
241 To select a day recording, press 1.
242 To select a night recording, press 2.
285 This mailbox is currently full and cannot
receive new messages.
243 If this is the correct recording, press
POUND.
286 Oh
244 Warning, no recording has been made.
245 Invalid application entered.
287 ...of which are priority.
288 Priority message received...
289 Otherwise, press STAR.
246 ...is not a valid recording number.
253 This is a return receipt verifying the mes-
sage sent has been heard.
290 When you are finished entering mailbox
numbers, press POUND.
254 I’m sorry. Private messages cannot be for-
291 Otherwise, press POUND.
292 For PM, press 2.
warded.
255 This is the message center calling for...
256 If you are the correct person, press POUND.
293 For Sunday, press 1.
294 For Monday, press 2.
295 For Tuesday, press 3.
296 For Wednesday, press 4.
257 ...One
258 ...Two
259 ...Three
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OCTOBER 1997
ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL
#
PROMPT
#
PROMPT
325 Please select the days of the week.
326 To select individual week days, press 3.
327 Service is set for Monday through Friday.
328 Service is set for each day of the week.
329 Recording canceled.
297 For Thursday, press 5.
298 For Friday, press 6.
299 For Saturday, press 7.
300 For Monday through Friday service, press 1.
301 For all the days of the week, press 2.
302 Thousand
330 The system was busy and could not deliver
message notification at the specified time.
303 The hard disk is...
331 The system was unable to deliver message
notification due to a programming error.
304 ...percent full.
305 I’m sorry. Voice mail is full and cannot re-
332 Extension ID...
cord any messages.
333 ...the operator.
306 Zero
334 ...the operator...
307 POUND
335 Remote Messaging will call...
336 To change a cascade level, press 1.
308 STAR
309 Group list number...
310 Please speak louder.
337 To select a message notification category,
press 4.
338 Please enter the cascade level you wish to
program.
311 You have recorded for the maximum time
permitted.
339 ...with a pager number of ...
313 Resuming playback.
340 To change the pager dial string, press 3.
341 To call an internal extension, press 1.
342 To call an outside number, press 2.
314 You have one priority message.
315 Use 2 digits for the hour and 2 digits for the
minutes.
318 You have chosen not to have a password.
344 Please enter the digits for your digital pager
and wait for further instructions.
319 I’m sorry. This mailbox is currently in use
and cannot be accessed. Please try again
later.
345 The new pager number is ...
346 Mailbox Number
321 If you are calling from a rotary-type tele-
phone, please stay on the line and your call
will be answered.
347 New Message Count
348 Pause
322 You can not reply to a system sent mes-
sage.
349 You must program a telephone number first.
350 You have chosen not to have a pager num-
ber.
323 Zero is not a valid entry. To spell a name,
please press one number on the telephone
key pad for each letter of the person’s name
you are entering. For the letter A, press the
number 2 key one time and for the letter F,
press the number 3 key one time. When you
are finished, press POUND.
351 Cascade Level...
352 You did not enter a valid document number.
353 This document is currently unavailable.
354 ... is not a valid document number.
355 You have already selected that document.
356 To cancel, press STAR.
324 Zero is not a valid entry. To spell a name,
please press the associated number on the
telephone keypad with the desired letter of
the person’s name you are entering. For the
letter A, press the number 2 key once. for
the letter B, press it twice and for the letter
C, three times. When you are finished, press
POUND.
357 You have selected the maximum number of
documents allowed.
358 To send your fax, press pound.
359 You have selected one document.
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ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL
OCTOBER 1997
#
PROMPT
#
PROMPT
389 If this is an international call, enter 011 fol-
lowed by your country code and your fax
number. Then, press POUND.
360 You haven’t selected any documents yet.
361 You may select one more document during
this call.
390 I’m sorry. I’m not allowed to dial that num-
ber.
362 You may select up to ...
363 ... more documents during this call.
364 Selections Canceled.
391 To receive your documents, please hang up
and call from your fax machine.
392 The system does not have enough disk
space to import your document.
365 The number that will appear on your fax
cover sheet is...
393 The system is unable to import your docu-
ment because it will exceed the Maximum
Fax Library Size.
366 You have chosen not to have your extension
appear on your cover sheet.
367 If you would like to have your fax automat-
ically delivered to you later, press pound.
394 For recording options, press 3.
395 There are...
368 To re-enter the number, press 3.
396 ... calls ahead of you.
397 Your call should be answered within...
398 You have selected...
399 ...documents.
369 If you wish to have your extension appear
on your cover sheet, enter the extension fol-
lowed by the POUND key.
370 If you are calling from your fax machine,
press 1.
400 Hello, you’ve reached our voice messaging
system.
371 Press the start button on your fax machine
now.
401 Hello, you’ve reached our automated call
handling system.
372 All of our fax lines are currently busy.
373 Please try again later.
500 If you know your party’s extension number,
enter it now.
374 Your fax will be delivered to ...
375 Your fax will be delivered shortly.
501 To leave a message, press 1.
502 To try another extension, press 2.
376 I am unable to communicate with your fax
machine. Please make sure it is operating
properly and try again.
503 Please hold while your call is being trans-
ferred to...
377 Please enter the 10 digit area code and tele-
phone number of your fax machine.
505 To return to the menu, press 2.
506 Your fax is scheduled to be delivered on...
378 The number you enter may be up to twenty
digits in length.
507 The system already contains the maximum
number of fax documents allowed.
379 Your fax is scheduled to be delivered at...
380 Please enter a document number.
508 The system does not have enough disk
space to import any more documents.
509 The system is currently at or above the
Maximum Fax Library Size.
381 When you have finished importing docu-
ments, press star.
510 Levels 1 through 9 are currently disabled.
382 Document number...
511 Your call will be answered in the order it
was received.
383 ...is currently in use.
384 ...already exists.
512 There is one call ahead of you.
385 To replace this document, press POUND.
386 Document received.
513 To change your transfer method, press 5.
514 Your current transfer method is unan-
nounced.
387 Press POUND to continue.
388 To import a fax document, press 4.
515 Your current transfer method is screened.
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OCTOBER 1997
ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL
#
PROMPT
Digital Keyset Enhancements
516 Your current transfer method is announce
only.
The Executive, Standard, and Basic Digital Keysets
have the following enhancements:
517 To select unannounced transfers, press 1.
518 For screened transfers, press 2.
519 For announce only, press 3.
•
The Executive, Standard, and Basic Digital Key-
sets are now available with red/green LEDs. These
new keysets have a slightly different faceplate lay-
out than the previous versions. The new layouts
4.0 software version, the FWD, SPKR, MUTE, and
MSG keys were fixed-function keys and could not
be programmed. In version 4.2 and 4.3 software,
all keyset keys are programmable. (See pages
fault key values.)
520 Who should I say is calling?
521 To replay the announcement, press 1.
522 To send this call to voice mail, press 2.
523 To forward this call to another extension,
press 3.
524 To accept this call, press POUND.
525 To refuse this call, press STAR.
526 You have a call from...
535 Please enter the extension number.
536 Time updated.
•
•
The red/green LED functions are described in
al.
On these new keysets, an illustration on the key
(that looks like this
) represents
higher and lower volume levels. Press the lower
end in place of the down arrow and the higher end
in place of the up arrow.
537 Date updated.
538 For system prompt replacement or reinstate-
ment, press 6.
•
•
The new red/green LED keysets also have a differ-
SPCL
ent keycap on the Special Key; instead of
,
539 Please enter the number of the system
prompt.
∞
the keys have
on the keycap.
The new red/green LED Standard and Basic key-
sets also have an extended volume range. The vol-
ume settings now range from 1 to 7, with db levels
of –12, –8, –4, 0, +4, +8, and +12 respectively. The
Executive keyset volume range is unchanged, with
settings from 1–8 (db levels of –12, –8, –4, 0, +3,
+6, +9, and +12 respectively).
540 The system prompt has been replaced by
the following custom prompt...
541 The original system prompt is...
542 To replace this system prompt with a cus-
tom prompt, press 3.
543 ...is not a valid system prompt number.
•
The red/green LED Executive keysets do not have
the six display-oriented keys (PREVIOUS, NEXT,
BACKSPC, FORWARD, CLEAR, CANCEL).
544 To delete the custom prompt and reinstate
the system prompt, press 9.
545 To replace this custom prompt with a new
custom prompt, press 3.
•
•
Standard Digital Keysets are now available as dis-
play models only.
Only digital keysets can be used for viewing Japa-
nese prompts. Analog keysets do not support Japa-
nese displays.
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ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL
Digital Keyset Layouts:
OCTOBER 1997
STANDARD KEYSET
BASIC KEYSET
EXECUTIVE KEYSET
1
2
7
8
1
2
5
6
3
4
5
6
9
3
4
12
11
10
11
12
1
7
2
8
3
9
4
10
5
11
6
12
13
15
14
16
13
14
13
14
16
28
29
28
29
28
29
15
16
15
30
32
31
26
30
32
31
26
30
32
31
26
27
27
27
The keys are numbered to show the functions of the keys on the various maps. (Note that when a key is changed on
one map, the corresponding key on any other keyset type in that map is automatically changed to match.) Blank keys
are not programmable. The keys are defined as follows in the default key maps shown above:
KEY
1
DEFINITION
12
13
14
15
16
26
27
28
29
30
31
32
Programmable Key 7: Conference
Programmable Key 8: Individual Hold
Programmable Key 9: Transfer To Ring
Programmable Key 10: System Speed Dial
Programmable Key 11: Redial
Forward
Call Key 1
Call Key 2
Call Key 3
Call Key 4
IC (Intercom)
2
3
4
5
6
Programmable Key 1: Do-Not-Disturb
Programmable Key 2: Undefined
Programmable Key 3: Undefined
Programmable Key 4: Undefined
Programmable Key 5: Undefined
Programmable Key 6: Undefined
Special (SPCL)
7
Answer
8
Outgoing
9
Speakerphone On/Off
Message
10
11
Microphone Mute
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OCTOBER 1997
ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL
Keyset Light-Emitting Diode (LED) Indications
STEADY
0 IPM
SLOW
30 IPM
MEDIUM
120 IPM
FAST
240 IPM
FLUTTER
60/960 IPM
DATA
Auto-dial modem is
dialing and the data
port is unavailable.
(Red LED)
Ring signal is being
sent to the data de-
vice. (Red LED)
Data call is in prog-
ress and accessible.
A continuous flutter
indicates that the
data device is off
hook. (Red LED)
IC
Intercom call is in
progress. (Green
LED*)
Recalling intercom
call is camped on.
(Green LED*)
Intercom call is
camped on (waiting). hold. (Green LED*)
(Green LED*)
Intercom call is on
SPKR
Speakerphone is on
or ready for use. Or,
station programming
is in progress. (Red
LED)
CNF
Conference is in
progress. (Green
LED*)
Conference is recal-
ling your station.
(Green LED*)
A conference party
is on conference wait
hold. (Green LED*)
MUTE
FWD
MSG
Microphone is
muted. (Red LED)
Calls are being for-
warded. (Red LED)
Station is in alphanu-
meric mode. (Red
LED)
Message is waiting.
(Red LED)
DND
Your station is in
do-not-disturb. (Red
LED)
SPEED
DIAL or
DSS
Station is busy or
unplugged. (Red
LED)
Station is in do-not-
disturb. (Red LED)
Station has a call
ringing in. (Red
LED)
Continuous flutter
indicates that the sta-
tion was left off
hook. (Red LED)
HUNT
GROUP
All stations in hunt
group are unavail-
able. (Red LED)
Hunt group has a
call camped on. (Red
LED)
CALL
Call is active at your Call is recalling from Call or queue call-
Call is on hold.
station. (Green
hold or transfer.
back is ringing in or (Green LED*)
LED*)
(Green LED*)
camped on (waiting).
(Green LED*)
TRUNK
Trunk is in use at
another station, in a
conference at your
station, or is un-
Trunk is in use at
your station. (Green
LED*)
Trunk is recalling
from hold or trans-
fer. (Red LED)
Trunk is ringing in
or camped on (wait- (Red LED if on
ing). (Red LED if on another station or
another station or
green if at your sta-
tion*)
Trunk is on hold.
green if at your sta-
tion*)
plugged. (Red LED)
Or, busy trunk queue
callback to your sta-
tion. (Green LED*)
*This applies only to keysets with red/green LEDs.
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ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL
OCTOBER 1997
← NEW OPTION
information from the AXXESSORY Talk PC to the
CPU is also compressed. This can be decompressed by
entering a command at the AXXESSORY Talk PC.
The command is _dbcompression=1<RETURN> for
compression and _dbcompression=0<RETURN> for
non-compression.
“Enable Database Server Compression”
Preferences Flag
As shown above, a new “Enable Database Server Com-
pression” flag was added to the Preferences drop-down
menu in the Main programming screen. When this flag
is checked, database programming information going
through the CPU to the AXXESSORY Talk PC will be
compressed to speed up data transfers.
CAUTION: At default, data compression is enabled
both through the CPU and through the AXXESSORY
Talk PC. You should not disable either flag unless
instructed to do so by Inter-Tel personnel.
When the system is in the default state, the database
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OCTOBER 1997
ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL
← NEW FLAG
not have a consistent time, when all resources are idle,
during which a normal delayed major reset can be per-
formed.
“Forced Delayed Major Reset” System
Flag
As shown above, a new “Forced Delayed Major Reset”
flag was added to the System Flags screen.
This flag affects any request to perform a major reset,
whether it be by the system itself for resource reconcili-
ation, or requested by the programmer through the Da-
tabase Save/Restore screen, Reset System command.
Normally, the system will not perform a major reset if
there are any active calls. However, if this flag is en-
abled, the system will force a major reset at a specified
time. The time is either the default delayed major time
or the user-specified delayed major time programmed
in the Miscellaneous System-Wide Information screen.
The default for this flag is “Disabled.”
NOTE: If this flag is enabled, the installer should in-
form the customer that enabling this flag will drop all
active calls at the specified delayed major time, should
a major reset be necessary. This will not happen every
day, but it will happen occasionally. The customers
should be aware of this so that they do not mistake the
reset for a system failure.
The major reset will cause all active calls on the system
to be dropped. Because of this, the flag should be used
only on systems which run on a 24-hour basis and do
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ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL
OCTOBER 1997
NEW OPTION →
AXXESS user can answer before the caller is on the
line, causing the caller to miss the greeting (such as
“Welcome to Inter-Tel. How may I help you?”).
“CO Provides Progress Tones” T1
Programming Flag
As shown above, the “CO Provides Progress Tones”
flag was added to the Trunk Programming — T1 Pro-
gramming screen. This flag is used for T1C and T1/PRI
boards only.
If this flag is enabled, the AXXESS System does not
provide local ringback. Instead, the AXXESS connects
the call to the line and the caller hears CO ringback.
That way, when the called party answers, the calling
party is already on the line.
This flag was added because, when the AXXESS Sys-
tem provides local ringback, some central offices take
too long to send the AXXESS System the connect mes-
sage when a call is received. (This is particularly true in
the UK.) When the CO connects a call too slowly, the
The flag is shown disabled in the sample screen above,
because it is disabled by default. Most sites will not re-
quire this flag and it is best to leave it disabled unless
the delayed-connect problem occurs.
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OCTOBER 1997
ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL
Canadian Information
The AXXESS System has been tested and certified for
installation in Canada. Following is a list of Industry
Canada regulations which are similar to the FCC regu-
lations already included in the manual.
INDUSTRY CANADA REGULATIONS
NOTICE: The Industry Canada label identifies certi-
fied equipment. This certification means that the equip-
ment meets certain telecommunications network
protective, operational, and safety requirements as pre-
scribed in the appropriate Terminal Equipment Techni-
cal Requirements document(s). It does not guarantee
the equipment will operate to the user’s satisfaction.
system, if present, are connected together. This pre-
caution may be particularly important in rural areas.
CAUTION: Users should not attempt to make such
connections themselves, but should contact the
appropriate electric inspection authority, or electri-
cian, as appropriate.
4. The Ringer Equivalence Number (REN) of this
device is:
1. Before installing this equipment, users should en-
sure that it is permissible to be connected to the
facilities of the local telecommunications company.
The equipment must also be installed using an
acceptable method of connection. The customer
should be aware that compliance with the above
conditions may not prevent degradation of service
in some situations.
1.1
NOTICE: The REN assigned to each terminal de-
vice provides an indication of the maximum num-
ber of terminals allowed to be connected to a tele-
phone interface. The termination on an interface
may consist of any combination of devices subject
only to the requirement that the sum of the Ringer
Equivalence Numbers of all the devices does not
exceed 5.
2. Repairs to certified equipment should be coordi-
nated by a representative designated by the suppli-
er. Any repairs or alterations made by the user to
this equipment, or equipment malfunctions, may
give the telecommunications company cause to re-
quest the user to disconnect the equipment.
5. The standard connecting arrangement codes for this
equipment are:
CA11A
CA21A
CA81A
CA48C
3. Users should ensure for their own protection that
the electrical ground connections of the power util-
ity, telephone lines and internal metallic water pipe
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ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL
OCTOBER 1997
cable specifications:
CHANGES AND CORRECTIONS TO
THE ISSUE 4 AXXESS MANUAL
Please note the following changes and corrections to
Issue 4 of the manual.
Fiber Diameter
62.5/125 (outer/inner
core in microns)
Mode
Multi-mode
820nm
5db/km
50MHz
ST.
Various locations throughout the manual: Japanese
prompts can be viewed only on “digital” display key-
sets. Analog keysets do not support Japanese displays.
Wavelength
Maximum Attenuation
Minimum Bandwidth
Terminating Connector
Pairs
registration numbers: BE2USA–24359–PF–E.
contain the changes/additions shown in the chart at the
bottom of this page.
1
Maximum Length
B–L Product
1km
20MHz
certified by Canadian Standards Association (CSA) for
use in both the United States and Canada.
jack information for the CPU020/PCM Card should
read: The output is one normally-open (deactivated)
double-pole double-throw (DPDT) relay (actually
wired as SPDT) that is held closed (activated) during
system operation.
Consoles that can be installed on the system (dual or
quad) is four.
ume adjustment range of non-AIM and non-DVK ana-
log keysets may not be suitable in all user environ-
ments. In such cases, Inter-Tel recommends using AIM
and/or DVK keysets, if possible.
PCDPM (part no. 550.3014) has been replaced with a
new model (part no. 550.3018) that does not require an
external AC transformer. Refer to the revised installa-
tion instructions included with the new unit.
note to these pages. NOTE: In tri-/quad-cabinet instal-
lations, the master T1C (if one exists) should be located
in the master dual-cabinet.
550.3015) now includes an AC transformer; it no lon-
ger needs to be ordered separately.
listed for the new-style dual-cabinet KSU are incorrect.
The height should be 10.5 in. (26.7 cm.), the width
should be 33.0 in. (83.8 cm.), and the depth should be
11.5 in. (29.2 cm.).
sentence in the note following the bullet should be
changed to read: Also, for systems with 16 or more
ports, the PC Motherboard should be equipped with
16MB RAM.
attendants” from this note. Automated attendants use
the DTMF receivers on the AXXESSORY Talk Voice
Processing Card(s).
the drawing. NOTE: On the CPU020/PCM Card, R1C
is wired in parallel to R2C, R1NC is wired in parallel to
R2NC, and R1NO is wired in parallel to R2NO.
jack information for the CPU/MEM Card should read:
The output is two normally-open (deactivated) single-
pole double-throw (SPDT) relays that are held closed
(activated) at the same time during system operation.
addendum contains some additional grounding infor-
mation from DITEK. (Inter-Tel’s Factored Products
division sells DITEK surge/spike protectors.)
TYPE OF PORT
INTERFACE
FACILITY INTERFACE
CODE (FIC)
RINGER EQUIV-
ALENCE NO. (REN)
SERVICE ORDER
CODE (SOC)
USOC JACK
CONNECTOR
2-Wire Loop
02LS2
0.6B
3.6B/4.4B
—
—
—
RJ21X
RJ21X
RJ48C
2-Wire Loop/Ground
Primary Rate
02LS2/02GS2
04DU9–1SN
6.0Y
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OCTOBER 1997
ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL
sentence should read: ...(as measured in step 6 on page
the primary attendant station and causes the CNF key
to flash...
tence: The Unsupervised CO timer is ignored and the
Abandoned Call timer is determines how long the call
will recall the station before it is disconnected.
sentence should read: ...(see Figure 3–30, 3–31, or
paragraph: There can be up to 5000 entries in a triple-
or quad-cabinet system.
ones) do not have potentiometers.
paragraph 9.12, step 4: Add the following note to step
four. NOTE: If installing the unit on a digital keyset
equipped with red LEDs only, use the original
PCDPM-to-keyset interface cable (part no. 813.1567).
If installing the unit on one of the new digital keysets
equipped with both red and green LEDs, use the new
cable (part no. 813.1634) now included with each unit.
have been made to make the hunt group explanation
clearer. The new information should read as follows:
Hunt group stations receive the following indications
when a call is ringing in:
•
If an outside call is ringing, the station designated to
receive the call first shows ring flash on the
associated individual trunk key (if it has one) or a
Call key until the call is answered or the No Answer
Advance timer expires and the call moves to the
next station.
paragraph 9.12, step 3: Add the following informa-
tion to the note following step three:
Initially, some of the new digital keysets equipped with
both red and green LEDs did not have a plastic knock-
out in the upper portion of the back of the keyset to al-
low easy connection to the keyset control board.
Instead, you must open the back of the keyset (secured
by four screws) and route the cable through the plastic
knockout in the lower portion of the back housing, just
as you would if you were wall-mounting the keyset.
•
If hunt group camp on is allowed and all stations on
the hunt group list are unavailable (busy, in do-not-
disturb, or with hunt group remove enabled), an in-
tercom or outside call will camp on and the stations
will receive the following indications:
— Busy stations receive hunt group camp-on tones
(if enabled) and display. If there is an individual
trunk key associated with the trunk, it shows
ring flash. (There is a programmable station flag
that can disable the camp-on tones for hunt
should read: Depending on which number VPC (1–3)...
one): The end of the sentence should read: ...(default is
91000 for the CPU 256 or CPU 512 Master and 91001
for the CPU 512 Slave).
— Stations with Hunt Group Remove enabled re-
ceive camp-on tones and display. If there is an
individual trunk key associated with the trunk, it
shows ring flash.
tion should read: This single feature code cancels ac-
count code for all calls following, do-not-disturb,
manual call forwarding, background music, ring inter-
com always, and queue requests. It restores handsfree
mode, pages, hunt group calls, and system forwarding
and it returns keyset volumes to default values.
— Stations with Do-Not-Disturb enabled receive
no camp-on indications, but if there is an indi-
vidual trunk key associated with the trunk, it
shows ring flash.
— The first station that becomes available receives
ringing and a flashing trunk or Call key. The
camp-on and ring flash indications end at the
other stations. (The associated trunk key will be
steadily lit at those stations to show that the
trunk is busy.)
sentence should be: If the call is not seized and not sent
to a station, the caller will hear ringing until he or she
hangs up.
•
If hunt group camp on is not allowed and all sta-
tions on the hunt group list are unavailable, the hunt
group members will not have any camp-on indica-
ming information.) Callers will hear one of the fol-
lowing:
If a station user transfers or forwards an outside call to
an outside telephone number, it becomes an “unsuper-
vised” CO-to-CO call because no inside parties are in-
volved. The CO-to-CO call is limited by the Unsuper-
vised CO timer. When the timer expires, the call recalls
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ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL
OCTOBER 1997
— Intercom callers will hear busy signals.
— Callers on a trunk that does not have to be
seized for AXXESS to return busy signal (such as
a T1 E&M) will hear busy signals.
should read as follows: If the camp-on feature is dis-
abled, callers will hear continuous busy signals when
all trunks in the trunk group are in use or unavailable.
— Callers on a trunk that has to be seized for
AXXESS to return busy signal (such as a non-T1
loop-start) will hear ringing and the call will be
sent to the primary attendant.
sentence should say: This is an ANI table for various
area codes.
sentence should read as follows: Stations that are busy
and have their calls unconditionally forwarded...
formation: If SMDR is enabled, the modified telephone
number, not the dialed digits, appear in the SMDR call
record.
timer is available only in UCD hunt groups. ACD hunt
groups can only use the timer if they are also flagged as
UCD.
read as follows: However, if the trunk is marked as
“subject to toll restriction” and the user attempting to
make the outgoing call dials one or more digits before
realizing that there is an incoming call, and the digits
dialed represent a restricted number for the station and
trunk group being used, the call will be dropped (unless
the “Drop Incomplete Outgoing Calls” flag is disabled
read as follows: UCD priority levels range from 0 (low)
to 75 (high). If a station is a member of multiple hunt
groups that have the same priority level, calls received
by those hunt groups will be queued in the order they
were received by the phone system. (Non-UCD hunt
groups are treated as if they have a priority level of 0.)
Change the descriptions for the following two keys:
be programmed as hunt group supervisors. Therefore,
the first sentence should read: In database program-
ming, each hunt group can have one or more stations
assigned as the hunt group supervisor(s).
•
Down Key: (This key type is not required for digital
keysets.) No further programming is necessary.
This key can be used scrolling backward through
displays. When the keyset is idle, it can be used for
adjusting volume, in place of the VOLUME key.
(Digital Keysets use the VOLUME DOWN key.)
read: If the supervisor attempts to monitor a station that
is not on an active call that allows monitoring, the sys-
tem sends reorder tones and the supervisor must enter
the feature code again to try another number.
•
Up Key: (This key type is not required for digital
keysets. It is intended for analog keyset use.) No
further programming is necessary. This key can be
used for scrolling forward through displays. When
the keyset is idle, it can be used for adjusting vol-
ume, in place of the VOLUME key. (Digital keysets
use the VOLUME UP key.)
ple supervisors can monitor the same station, providing
that a conference circuit is available for each supervi-
sor.
lows:
does not light. In step 3, remove the “OR” statement.
The step should read as follows:
•
Use Green LEDs For Direct Ring: This flag de-
termines whether direct ring-in calls cause a red or
green lamp. If the flag is enabled, direct ring-in
calls to your station will be green. If disabled, all
direct ring-in calls will cause the LED to be red. In
the default state, this flag is enabled.
(3) To monitor another hunt group member’s
call: Enter the Station Call Monitoring feature
code (321), and dial the extension number (or
press the speed-dial key).
should read as follows: While on a dial-pulse trunk, a
station user can switch from dial-pulse to DTMF sig-
nals by pressing the pound (#) or asterisk (*) keys.
read as follows: With ring zones enabled, devices 1–3
on the card will ring first, 4–6 ring next, then 7–8.
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OCTOBER 1997
ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL
should read as follows: There can be up to 20 DSS/BLF
Units in the system.
ting. However, if a Record-A-Call message exceeds the
mailbox maximum message length, the mailbox will be
considered full until that Record-A-Call message is de-
leted.
audio flag: Remove these paragraphs. The Transfer
Audio flag does not perform correctly, as described.
Callers will hear music-on-hold (or silence if a music
source is not available).
should be: If necessary, the requesting station in an
Agent Help call can use the Hold, Transfer, Record-A-
Call, or other features during the call, while the Agent
Help Extension is connected.
a cut-and-paste error in this step. The correct step is as
follows:
read as follows: Stations with Forced Local Toll Call
and Forced Long-Distance Toll Call account codes
cannot forward calls to outside numbers.
(5) Connect all waiting parties in the conference:
Executive Digital Keyset: Press the CON-
NECT TO CONFERENCE menu key. All par-
ties are connected. (Display shows CNF IN
PROGRESS.) The CNF key and a Call key flash
slowly. You can use the following menu keys:
It is not valid for the AXXESS System.
The first sentence should read: Press the DND key or
press the SPCL key and then enter a Do-Not-Disturb
feature code (370 or 372).
— HOLD: Press this key to place the confer-
ence on hold.
step is incorrect. The directions for entering a complete
number should be as follows:
— DISCONNECT: Press this key to remove
your station from the conference. If there are
no other stations in the conference, all par-
ties are disconnected. If there is still another
station in the conference, the parties remain
connected.
Enter a complete number: Enter the extension
number using your keypad. When the circuit in-
formation is displayed, press # again to con-
tinue.
— ADD PARTY: This key appears only if you
have not reached the maximum number of
allowed parties. Press this key to leave the
conference parties connected while you
place another call to be added to the confer-
ence.
Not-Disturb messages are defined incorrectly. The cor-
rect messages are as follows:
01 DO-NOT-DISTURB
02 LEAVE A MESSAGE
03 IN MEETING UNTIL
04 IN MEETING
11 OUT OF TOWN ’TILL
12 OUT OF OFFICE
13 OUT UNTIL
— MUTE: Press this key to turn the keyset mi-
crophone on or off during the conference.
14 WITH A CLIENT
15 WITH A GUEST
16 UNAVAILABLE
17 IN CONFERENCE
18 AWAY FROM DESK
19 GONE HOME
05 ON VACATION ’TILL
06 ON VACATION
07 CALL ME AT
— TRANSFER CNF: Press this key and enter
an extension number to transfer the confer-
ence to another station or the Voice Mail ap-
plication.
08 AT THE DOCTOR
09 ON A TRIP
10 ON BREAK
20 OUT TO LUNCH
Other Keysets: Press the CNF key again. Or
press SPCL and enter 5 again. All parties are
connected. (Display keysets show CNF IN
PROGRESS.) The CNF key and a Call key flash
slowly.
sentence should read: The new extension number can-
not conflict with an existing number.
restriction programming instructions: The # after the
Yes or No response is not required. The instructions
should read as follows:
Single-Line Set: When all parties are on confer-
ence wait hold, hookflash and enter the Confer-
ence feature code (5). All parties are connected.
— Exempt from ARS: To program the Exempt from
ARS option, press 3 or the EXEMPT FROM
ARS menu key. When the display shows EX-
EMPT FROM ARS, press 1 or the YES menu
graph: The Record-A-Call Maximum Message Length
overrides the mailbox’s maximum message length set-
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ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL
OCTOBER 1997
key to enable the option. Or, press 2 or the NO
menu key to disable it. Then press # or ACCEPT
to continue.
•
Record-A-Call Mailbox and User Keyed Mail-
box: Determine which mailbox, if any, will be
dialed automatically when the Record-A-Call fea-
ture is used. The Record-A-Call Mailbox can be
set to “Associated Mailbox” to call the mailbox
assigned to that station, or it can be set to any valid
mailbox number. If you do not want a mailbox
number dialed automatically when the Record-A-
Call feature is used at this station, enable the User
Keyed Mailbox flag. This overrides the automatic
entry and allows the station user to enter the de-
sired mailbox number. The operation of the feature
is determined by the programmed combination of
these flags, as shown in the chart at the bottom of
the page.
— Subject to toll restriction: To program the trunk
group Subject to Toll Restriction option, press 4
or the SUBJECT TO TOLL menu key. When
the display shows SUBJECT TO TOLL, press 1
or the YES menu key to enable the option. Or,
press 2 or the NO menu key to disable it. Then
press # or ACCEPT to continue.
In the last substep, the display should be ENTER
TRUNK EXTENSION (not STATION).
ing Calls option should say: Records all incoming calls
that are answered, except DID/DNIS calls.
Prepare a list of up to 75 hunt groups and the stations/
extension lists to be included in them.
If ARS was used to place the call, the modified tele-
phone number, not the dialed digits, are shown.
to 15 “local” area codes (not three, as stated).
as follows: If desired, the SMDR records can be re-
trieved and processed using Inter-Tel Inside Track, a
separate call accounting software package, to create
customized reports.
should say: Up to 200 unique forwarding paths
(001–200) can be programmed.
is for analog voice mail hunt groups only.
tion 28 of the table of contents.
should be: Enter the desired rate in the text box (0.00 to
99.99) and select the OK command button.
G. System Serial Port Assignment . . . 6–265
H. System Serial Port Configuration . 6–267
I. T1 Diagnostics . . . . . . . . . . . . . . . . 6–269
ing Calls flag should say: Selecting this check box in-
cludes all incoming calls, except DID/DNIS calls, in
the SMDR report.
tence should say: COS designations 2–16 are program-
mable.
say: The Voice Mail Information window is shown on
the next page.
gramming the AXXESSORY Talk communication
port has changed. The correct information is: AXXES-
SORY Talk programming cannot be performed until an
AXXESSORY Talk communications port has been es-
tablished in the System Serial Port Assignment pro-
“None” option when programming a Record-A-Call
Mailbox. Therefore, the correct information is as fol-
lows:
RECORD-A-CALL MAILBOX
USER KEYED MAILBOX
RESULT
“Associated” or mailbox
number
Disabled
The Record-A-Call Mailbox is automatically called
when the feature code is entered.
“Associated” or mailbox
number
Enabled
The user is prompted to enter the desired mailbox
number after the Record-A-Call feature code is en-
tered. If a number is not entered before the dialing
timer expires, the programmed Record-A-Call Mail-
box number is dialed automatically.
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OCTOBER 1997
ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL
as follows:
mal business hours when the system is being used to
place and receive calls.
note.
•
Voice Mail: This application handles all calls that
are directed to voice mail (other than to the Mes-
sage Notification/Retrieval application) by sub-
scribers and non-subscribers. Callers will hear the
main company greeting, followed by a menu of
available options. Stations can forward or transfer
calls directly to their mailbox using this applica-
tion’s extension number.
NOTE: If multiple OPCs, T1Cs, T1Cs with PRI
Daughter Cards, and/or DKSC-16s are installed in ex-
panded KSUs, resource blocking can be prevented by
splitting the cards between the cardfiles and/or instal-
ling them in the same cardfile as the LGCs or LSCs. In
tri-/quad-cabinet installations, the master T1C (if one
exists) should be located in the master dual-cabinet.
let: The second sentence should say: This applies to
calls transferred by Automated Attendant and Call
Routing Announcement applications, including trans-
fers to the operator’s mailbox or extension ID.
sentence should say: Keysets will be included in Keyset
Map #1.
bullet: The correct capacities are as follows:
fication Category and Call For Each New Message
To clarify how this feature works, the information
should read as follows:
•
Up to 20 DSS/BLF units can be connected to
Executive or Standard keysets with PCDPMs.
Each of those keysets can have up to four DSS/
BLF Units in addition to using the Off-Hook Voice
Announce feature that is available to all keysets
device programming information.)
Notification Category: Message notification
can be set to place the notification call for all
messages or only when priority messages are re-
ceived. (This defaults to all messages.)
•
Modem Data Port Modules (MDPMs) can be pro-
grammed for use on Executive or Standard key-
sets. An Executive or Standard keyset with an
MDPM and a PCDPM can use the off-hook voice
announce and have a single-line set or data device
connected.
Call For Each New Message: This determines
whether the AXXESSORY Talk should attempt
message notification every time a message is re-
ceived (that meets the notification category set
above), or only when a message is received and
no other messages are waiting to be picked up.
information should read as follows:
graph 24.5: The second sentence should say: This
applies to transfers from Call Routing Announcement
applications that use the Transfer To Extension action
•
Level 2: The bidirectional support enhanced proto-
col is running, using the RS-232C interface.
digital station instruments:
are 300, 1200, 2400, 4800, 9600, and 19200.
Basic Digital Keyset (with red/green LEDs)
— non-display . . . . . . . . . . . . . . . . 520.4300
Standard Digital Keyset (with red/green LEDs)
— display . . . . . . . . . . . . . . . . . . . . 550.4400
Executive Digital Keyset (with red/green LEDs)
— display . . . . . . . . . . . . . . . . . . . . 550.4500
read: If “Extension” is selected, any station, applica-
tion, or hunt group extension number can be selected.
should say: (Refer to the Save/Restore information on
tion.)
plications Software should read five floppy disks, not
nine.
that performing a database Save or Restore operation
will cause the system to slow down. If at all possible,
these operations should not be performed during nor-
Signal Processor (DSP) chip has been changed from
834.2328 to 834.2566.
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