Installation Guide
Installation
Wireless USB Hub and Adapter
GUWH104KIT
PART NO. M0427
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Welcome
Thank you for purchasing one of the most user-friendly Wireless USB devices on the market. IOGEAR’s
Wireless USB Hub and Wireless USB Host Adapter are top of the line when it comes to Wireless USB
connectivity, implementing the use of Ultra-Wideband (UWB) to achieve data transfer speeds comparable
to USB 2.0 without the need of wires between peripherals and the computer.
To better serve you, IOGEAR offers an array of additional USB 2.0, USB 1.1, FireWire, KVM, and other
peripheral products. For more information or to purchase additional IOGEAR products, visit us at www.
IOGEAR.com
We hope you enjoy using your IOGEAR Wireless USB Host Adapter and Wireless USB Hub, another first-
rate connectivity solution from IOGEAR.
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Table of Contents
Driver Installation
18
25
28
32
34
35
Welcome
3
Advanced Settings
Frequently Asked Questions
Technical Support
Limited Warranty
Introduction
5
Features
6
Requirements
Package Contents
Device Overview
Installation
7
8
Federal Communications Commission
(FCC) Statement
9
10
11
12
Contact
36
Hardware Preparation
Software Installation
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Introduction
IOGEAR’s Wireless USB allows you to connect your USB peripherals and computer with all the ease and
speed of USB 2.0 without the use of USB cables and extenders between the PC and your Wireless USB
Hub. Gain all of the advantages of USB 2.0 without the hassle of wires cluttering up your workspace. Plug
your USB devices into the Wireless USB Hub and within seconds you have wireless access and control
over the devices with no delay, purely plug-and-play.
The Ultra-Wideband combo provides the ability for in-room Wireless USB connectivity at distances of up
to 30 feet. It offers a data transmission speed of up to 480 Mbit/s at distances of up to 3 meters.
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Features
•
Wireless USB 2.0 speed through UWB medium
Simple hardware interface
•
•
•
Easy Installation has you connected in minutes
Solid 3-year limited warranty
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Requirements
•
•
•
•
PC System requires Windows XP (with SP2 and .NET Framework 2.0) or Windows Vista
Available AC outlets in the room
Available USB ports
Software requires Windows and CD-ROM drive
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Package Contents
1 x Wireless USB Hub GUWH104
1 x Wireless USB Host Adapter GUWA100U
1 x Wireless USB Hub Antenna
1 x Wireless USB Hub Power Supply
1 x USB Type A to mini-B Cable
1 x Extension / Swivel Adapter
1 x Software CD (with Electronic Manual)
1 x Quick Start Guide
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Device Overview
1. Host Selection button
2. Active Host LEDs
3. Power LED
Top View:
4. Switch 1 (S1)
5. Switch 2 (S2)
The default and recommended setting is to operate in
Auto Association mode. In this mode, the Wireless USB Hub
will automatically connect to the Wireless USB Host Adapter.
The Host Selection button is used in Manual Association mode.
This mode is only needed if your Wireless USB Hub has already
been successfully associated with more than one Wireless
USB Host Adapter-PC combination. The Wireless USB Hub
can support up to three such associations. Set S2 to Manual
Association mode and then use the Host Selection button to
manually cycle through the three choices for which Wireless
USB Host Adapter-PC combination to connect to. Using this
button, you can force the Wireless USB Hub to connect to one
of three pre-associated PCs of your choosing.
1
2
3
Side View:
HUB
ASSOC.
S1
S2
Wired Wireless
Auto
Manual
4
5
(recommended) (recommended)
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Installation
Before we get started, please NOTE:
Do not place Wireless USB devices under direct sunlight or near high heat emitting devices;
Do not place Wireless USB devices near water or wet surfaces to avoid electric hazards;
Do not place Wireless USB devices on any moving or unstable surfaces;
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Hardware Preparation
1. Do not connect the Wireless USB Host Adapter to your computer until you are instructed to do so
later in the section titled “Driver Installation.”
2. Remove the Wireless USB Host Adapter, Wireless USB Hub, USB 2.0 A to Mini B Cable, power
adapter, antenna, extension/swivel adapter, and the installation CD from the package.
3. Allocate a space for the Wireless USB Host Adapter’s placement. Make sure you avoid the places
mentioned above. You will need to make available a USB 2.0 port on your PC where the exten-
sion/swivel adapter can be securely inserted and where there is room for the Wireless USB Host
Adapter to be inserted in the extension/swivel adapter at a 45 degree angle. Use only the ex-
tension/swivel adapter to test at this time. Do not connect the Wireless USB Host Adapter to your
computer at this time. If using a Desktop PC, do not use a port on the back of the PC. Select a USB
2.0 port on the front of the system to ensure a good line-of-site signal with the Wireless USB Hub.
4. Allocate a space for the Wireless USB Hub. During a one-time-only installation, the Wireless USB
Hub needs to be close to your PC. After installation the Wireless USB Hub can be moved to a more
permanent location. Make sure you avoid the places mentioned above. Do not plug in to an AC outlet
at this time.
5. Attach the antenna to the Wireless USB Hub.
6. Attach the power adapter connector to the Wireless USB Hub. Do not plug in to an AC outlet at this
time.
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Software Installation
latest drivers.
1. To install the UWB software, insert the included
CD into your computer. The following menu
should appear automatically. If not, select “Run
CD_Start.exe” OR navigate to the CD Rom
drive containing the installation CD and double-
click on CD_Start.exe to bring up the user
menu. Click on Software Installation to begin
the installation process.
IMPORTANT NOTE:
If your PC already has a version of this
software installed, please be sure to un-install
it before proceeding.
Use Control Panel -> Add or Remove
Programs. Scroll to “Ultrasuite with WiCenter
Basic.” Click “Ultrasuite with WiCenter Basic,”
then click Remove.
Restart your PC after the software has
successfully un-installed.
You may now proceed with the installaion of
new software.
If installing on Windows XP, Service Pack 2
(SP2) is required. Verify that this has been
installed before installing the UWB software.
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1a.
Microsoft .NET Framework 2.0 is required
by the UWB software. Once you begin the
software installation, if .NET Framework 2.0
is not installed on your PC, the software will
automatically prompt you to install before
proceeding to the UWB software installation.
If .NET Framework 2.0 is not installed, the
following screen will appear. Click Install to
begin the .NET Framework 2.0 installation
process.
If .NET Framework 2.0 is already installed,
please skip to step 2.
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1b.
2. The first window will explain that WiCenter
software is going to be installed on your
computer, this software will control the devices
so select - Next.
The following window will display the status
of the installation process. Depending on the
particular system, this may take a few minutes
to complete.
Once .NET Framework 2.0 is installed, the UWB
software will automatically begin the installation
process.
1c.
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3. The following window will request that you
agree to the License Agreement before pro-
ceeding with installation, select Yes.
4. The window shown below allows you to select
where the files for WiCenter are installed and
stored. Once you have made your selections
select - Next.
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5. The following window confirms that you are
approving installation, select - Next.
6. Once you have selected Next the WiCenter
software will begin installation and show the
status in a window similar to the one shown
below.
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7. Once all the software has been installed
properly, you will see a window similar to the
following stating installation has completed.
Select “Finish” to finalize the software
installation.
8. After the software has fully installed,
restart the PC.
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Driver Installation
Verify that WiCenter is running by double-clicking
on the WiCenter icon created on the desktop
during the installation process.
The first time that WiCenter is launched, the
Wireless USB Connection Wizard will appear
and will guide you through the Wireless USB
connection process. Click Next to begin the
process.
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STEP 1.
Verify that the Wireless USB Host Adapter is con-
nected to the extension/swivel adapter provided
in the box. Plug the Wireless USB Host Adapter
into an available USB port making sure that the
extension/swivel adapter is adjusted to a 45 degree
angle which will maximize range. If using a Desktop
PC, do not plug the Wireless USB Host Adapter in
the back of the PC. Plug the Wireless USB Host
Adapter in the front of the system to ensure a
good line-of-site signal with the Wireless USB Hub.
Windows should detect the device and complete
the driver installation process automatically. Once
the drivers have installed, click Next.
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STEP 2.
Verify that the Wireless USB Hub switches are
set to Wireless and Automatic Association mode.
Also, verify that the antenna is securely attached to
the Wireless USB Hub and is pointed in a vertical
position. Power on the Wireless USB Hub. Click
Next to continue.
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STEP 3.
Plug the Wireless USB Hub into the PC with the
USB 2.0 A to mini-B cable provided.
Windows should state a new device has been
detected and automatically install the necessary
drivers for the Wireless USB Hub. Once the
drivers have installed, click Next to continue.
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The below window will pair the Wireless USB
Hub to your PC. Select Automatic wireless
reconnection (Recommended) and select Next.
Once the association is successful and the Active
HOST LED has stopped flashing on the Wireless
USB Hub, unplug the USB cable from the Wireless
USB Hub in order to establish the wireless link.
Click Next to continue.
You should now see the wizard indicating that the
association was successful.
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The following screen will indicate that the wireless
connection has been established with the Wire-
less USB Hub. Click Finish to exit the Wireless
USB Connection Wizard and begin using your
IOGEAR Wireless USB Host Adapter and Wireless
USB Hub.
When the link has been successfully created, you
will see the following appear from the System Tray.
At this point, the final driver will be installed auto-
matically for the Wireless USB Hub.
Congratulations, you may now begin to use your
Wireless USB Hub.
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Select the View Console option in WiCenter to
view all available and connected Wireless USB
devices in range.
In order to view devices connected to the Wireless
USB Hub click the [+] and it will bring a dropdown
of all peripherals currently connected and available.
You can also access hard drives, flash drives, and
other storage devices directly from this box by
clicking on the Removable Disk that appears.
The Wireless USB Hub should now be visible and
if you connect any devices to the Wireless USB
Hub you will be able to view them through the
dropdown menu shown to the right or through My
Computer.
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Advanced Settings
The advanced settings of WiCenter allow you to
make changes related to the Channel that data
is being transmitted on. The following shows the
Advanced Settings tab which can be accessed
by clicking on Settings My Wireless USB Radio
Settings, and then selecting the Advanced tab on
the window that appears. The following shows the
default and recommended settings. The Speed
(PHY Rate) will be automatically set by WiCenter
in order to achieve the best range and throughput
performance.
The default settings are appropriate for most all
situations. Only change channel settings if you
have significantly reduced throughput due to
congested air space.
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If the Channel needs to be changed manually,
the following figure shows the available channels
for selection.
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Once a channel has been changed manually, the
following window will appear indicating that the
connection will be lost to the Wireless USB Hub
while the channel is changed. Click Yes to change
the channel. Once the channel is changed, the
Wireless USB Hub will automatically re-connect.
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Frequently Asked Questions
1. Problem: WiCenter UWB Software reports errors when trying to use the Wireless USB Host
Adapter and Wireless USB Hub on Windows XP operating system.
Solution: Verify that Service Pack 2 (SP2) has been installed on your PC.
2. Problem: No LEDs lighting up on the Wireless USB Hub.
Solution: Check the power supply’s connection to the Wireless USB Hub.
3. Problem: No LED on the Wireless USB Host Adapter.
Solution: Re-insert the Wireless USB Host Adapter into USB port.
4. Problem: LED does not light up after inserting a USB device into a peripheral port on the
Wireless USB Hub.
Solution: Remove the Wireless USB Host Adapter from the PC and disconnect the power supply
from the Wireless USB Hub. Re-insert the Wireless USB Host Adapter and reconnect power to the
Wireless USB Hub.
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5. Problem: Host LED blinking on the Wireless USB Hub.
Solution: Remove the Wireless USB Host Adapter from the PC and disconnect the power supply
from the Wireless USB Hub. Re-insert Wireless USB Host Adapter, connect the power supply to the
Wireless USB Hub and wait for the wireless connection. If still blinking, check the History window on
WiCenter which will indicate if the IOGEAR Wireless USB Hub was associated. If not, associate the
Wireless USB Host Adapter with the Wireless USB Hub using the mini-USB cable provided.
6. Problem: Poor/Diminished range with the Wireless USB Host Adapter and Wireless USB Hub.
Solution: Verify that the Wireless USB Host Adapter is utilizing the Extension/swivel adapter at a 45
degree angle. Verify that the Wireless USB Hub antenna is properly secured and is positioned verti-
cally. If using a Desktop PC, do not plug the Wireless USB Host Adapter in the back of the PC. Plug
the Wireless USB Host Adapter in the front of the system to ensure a good line-of-site signal with the
Wireless USB Hub.
7. Problem: Certain USB devices will not work with the Wireless USB Hub.
Solution: Verify that the USB device has the ability to operate when connected to a hub of any kind
by checking with the product documentation. If the USB device does not have the functionality to
operate with a wired hub, then it will not work with the Wireless USB Hub. Also, verify that the latest
drivers for the product are being used by going to the manufacturer’s website and downloading the
most up-to-date drivers.
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8. Problem: Wireless USB Hub will not associate with the Wireless USB Host Adapter.
Solution: Verify that the WiCenter software is running by double-clicking on the WiCenter icon
created on the desktop during the installation process. If the WiCenter icon is in the System Tray, this
can be double-clicked in order to bring up the WiCenter user interface.
9. Problem: USB web-cameras, USB speakers, or Bluetooth devices do not work with the Wireless
USB Hub.
Solution: Isochronous products such as USB web-cameras, USB speakers, and Bluetooth devices
are not currently supported.
10. Problem: USB printer has loaded drivers correctly when connected to the Wireless USB Hub,
however, nothing will print.
Solution: Verify that the latest software has already been installed on the PC from the product
website. If the printer was installed previously when connected directly to the PC, the printer was
installed as “Model Name”. When the printer driver is installed when connecting to the Wireless USB
Hub, the printer is installed as a “Model Name (Copy 1)”.
If the printer was never directly connected to the PC and drivers were never installed, when it is
connected to the Wireless USB Hub, the printer will install as “Model Name” when installing the
printer drivers.
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When printing to the printer when it is connected to the Wireless USB Hub, verify that the correct
printer is being selected in the printer options window by selecting the correct model name to print
to.
11. Problem: The IOGEAR Wireless USB Hub does not show up in the Console window when
connected wirelessly to the Wireless USB Host Adapter.
Solution: Verify that the hub icon at the bottom of the Console window is highlighted in orange. If the
hub icon is grayed out, click on the icon so that the Wireless USB Hub will be displayed. You can also
click on the “+ View All” button to make all devices visible when connected.
12. Problem: The throughput of USB Hard Drive or USB Flash drive is less when plugged in the Wireless
USB Hub than when plugged directly to the PC.
Solution: Due to the protocol overhead of Wireless USB, you will experience a slower throughput
wirelessly than over a wired connection.
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Technical Support
To help IOGEAR® customers obtain the highest level of performance from their Wireless USB devices, the
IOGEAR® Service Support team is available to answer your technical questions. Do not hesitate to call if
you are having trouble getting your device to work correctly. IOGEAR® Service Support can be reached
by phone from 24 hours a day, 7 days a week or through the following address during normal business
hours.
Toll Free: 866-946-4327 (USA)
Phone: 949-453-8782
23 Hubble
Irvine, CA 92681
You may also reach us online at www.iogear.com/support 24 hours a day. Please be ready to give a brief
description of the problem, and what you were doing when the problem occurred, before calling Service
Support. The Service Support representative will be able to serve you much quicker if you are prepared to
answer the seven questions listed below.
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1. What is the purchase date and serial number of the product?
2. Were any messages displayed on the screen when the error occurred? If so, what was the exact
wording of the message?
3. What type of Computer are you using?
4. When does the problem occur?
5. Can the problem be reproduced? If so, what are the steps necessary to reproduce the problem?
6. What version of the OS are you using?
7. What have you already tried to get the problem resolved?
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Limited Warranty
IN NO EVENT SHALL THE DIRECT VENDOR’S LIABILITY FOR DIRECT, INDIRECT, SPECIAL, INCIDEN-
TAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THE PRODUCT, DISK, OR ITS
DOCUMENTATION EXCEED THE PRICE PAID FOR THE PRODUCT.
The direct vendor makes no warranty or representation, expressed, implied, or statutory with respect to
the contents or use of this documentation, and especially disclaims its quality, performance, merchantabil-
ity, or fitness for any particular purpose.
The direct vendor also reserves the right to revise or update the device or documentation without obliga-
tion to notify any individual or entity of such revisions, or updates. For further inquiries please contact your
direct vendor.
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Federal Communications Commission (FCC) Statement
This device complies with part 15 of the FCC Rules. Operation is subject to the following two condi-
tions: (1) this device may not cause harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation. This device is authorized under 47
CFR 15.519 (the FCC Rules and Regulations). The operation of this device is subject to the following
restriction: This UWB device shall transmit only when it is sending information to an associated receiver.
This UWB device shall cease transmission within 10 seconds unless it receives an acknowledgement from
the associated receiver that its transmission is being received. An acknowledgement of reception must
continue to be received by the transmitting device at least every 10 seconds of operation or the UWB
device must cease transmitting.
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Contact
IOGEAR, INC.
23 Hubble
Irvine, CA 92618
P 949.453.8782
F 949.453.8785
© 2007 IOGEAR. All Rights reserved. Part No. M0427
IOGEAR, the IOGEAR logo, are trademarks or registered trademarks of IOGEAR, Inc. Microsoft and Windows are registered trademarks of
Microsoft Corporation. All other brand and product names are trademarks or registered trademarks of their respective holders. IOGEAR makes
no warranty of any kind with regards to the information presented in this document. All information furnished here is for informational purposes
only and is subject to change without notice. IOGEAR, Inc. assumes no responsibility for any inaccuracies or errors that may appear in this
document.
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About Us
FUN
IOGEAR offers connectivity solutions that are innovative, fun, and stylish,
helping people enjoy daily life using our high technology products.
GREEN
IOGEAR is an environmentally conscious company that emphasizes the
importance of conserving natural resources. The use of our technology solutions
helps reduce electronic waste.
HEALTH
IOGEAR supports healthy and fit lifestyles. By integrating products with
the latest scientific developments, IOGEAR’s solutions enhance the life of
end-users.
© 2007 IOGEAR, INC.
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