HP Hewlett Packard K510 User Manual

HP Photosmart C3100 All-in-One series  
Basics Guide  
© 2006 Hewlett-Packard  
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Contents  
1
Basics Guide  
HP All-in-One overview  
1
Use the HP All-in-One to quickly and easily accomplish tasks such as making a copy,  
scanning documents, or printing photos from a memory card. You can access many  
HP All-in-One functions directly from the control panel, without turning on your  
computer.  
Note This guide introduces basic operations and troubleshooting, as well as  
providing information for contacting HP support and ordering supplies.  
The onscreen Help details the full range of features and functions, including  
use of the HP Photosmart software that came with the HP All-in-One. For more  
Copy  
The HP All-in-One allows you to produce high-quality color and black-and-white  
copies on a variety of paper types. You can enlarge or reduce the size of an original to  
fit a specific paper size, adjust the copy quality, and make high-quality copies of  
photos, including borderless copies.  
Scan  
Scanning is the process of converting text and pictures into an electronic format for  
your computer. You can scan almost anything (photos, magazine articles and text  
documents) on the HP All-in-One.  
Print photos  
The HP All-in-One is equipped with memory card slots which enable you to insert a  
memory card and begin printing photos from your digital camera without uploading  
your photos to a computer first. Additionally, if the HP All-in-One is connected to a  
computer with a USB cable, you can also transfer your photos to the computer to  
print, edit, or share.  
Warning Do not insert more than one memory card at a time. If more than  
one memory card is inserted, unrecoverable data loss might occur.  
Print from your computer  
The HP All-in-One can be used with any software application that allows printing. You  
can print a range of projects, such as borderless images, newsletters, greeting cards,  
iron-on transfers, and posters.  
2
HP Photosmart C3100 All-in-One series  
   
The HP All-in-One at a glance  
Label  
Description  
Control panel  
On button  
1
2
3
Photosmart Express button (left) and  
Proof Sheet button (right)  
4
Memory card slots  
Input tray  
5
6
Paper tray extender  
Paper-width guide  
Print cartridge door  
Glass  
7
8
9
10  
Lid backing  
3
Basics Guide  
 
Chapter 1  
Label  
Description  
1
2
3
Rear door  
Rear USB port  
Power connection*  
*
Use only with the power adapter supplied by HP.  
Control panel buttons  
Label  
1
Icon  
Name and Description  
Check Paper/Check Print Cartridge: Indicates the  
need to load paper, remove a paper jam, reinsert the  
print cartridge, replace the print cartridge, or close  
the print cartridge door.  
2
3
Cancel button: Stops a task or resets settings.  
Paper Type button: Changes the paper type setting  
to match the type of paper loaded in the paper tray  
(plain or photo paper). The default setting is plain  
paper.  
4
Quality button: Changes the copy quality. The  
default quality for plain paper is one star. The default  
quality for photo paper is two stars.  
4
HP Photosmart C3100 All-in-One series  
       
(continued)  
Label  
Icon  
Name and Description  
5
Size button: Changes the image size to 100%  
(Actual Size), fits it to the page (Resize to Fit), or  
prints borderless images (Borderless). The default  
setting is 100% for plain paper and borderless for  
photo paper.  
6
Copies button: Specifies the desired number of  
copies. If there is an error, the letter E appears on  
the display.  
7
8
Start Copy Black button: Makes a black-and-white  
copy. In certain situations (for example, after clearing  
a paper jam), this button resumes printing.  
Start Copy Color button: Starts a color copy. In  
certain situations (for example, after clearing a paper  
jam), this button resumes printing.  
9
Start Scan/Reprints button: Starts a scan.  
10  
On: Turns the HP All-in-One on or off. When the  
HP All-in-One is off, a minimal amount of power is  
still supplied to the device. To completely remove  
power, turn the HP All-in-One off, and then unplug  
the power cord.  
11  
12  
Photosmart Express button: Launches the  
HP Photosmart Express software application on your  
computer for printing, editing, and sharing photos.  
Proof Sheet button: Prints a proof sheet when a  
memory has been inserted in the HP All-in-One. A  
proof sheet shows thumbnail views of all the photos  
on the memory card. You can select photos on the  
proof sheet, then print those photos by scanning the  
proof sheet. You do not need to connect the HP All-  
in-One to a computer to print a proof sheet from a  
memory card.  
Status light overview  
Several indicator lights inform you of the status of the HP All-in-One.  
5
Basics Guide  
             
Chapter 1  
Label  
Description  
1
2
3
Check Paper light  
Check Print Cartridge light  
Copy button lights (for the Start Copy  
Black and Start Copy Color buttons)  
4
On button  
The following table describes common situations and explains what the lights mean.  
Light status  
What it means  
All lights are off.  
The HP All-in-One is turned off. Press the On  
button to turn on the device.  
The On light and one of the copy button lights The HP All-in-One is ready for printing,  
are on.  
scanning, or copying.  
The On light is blinking.  
The HP All-in-One is busy with a print, scan,  
copy, or maintenance task such as aligning  
the print cartridges.  
The On light blinks quickly for 3 seconds and  
then is on steady.  
You pressed a button while the HP All-in-One  
is already busy with a print, scan, copy, or  
maintenance task such as aligning the print  
cartridges.  
The On light blinks for 20 seconds and then is You pressed the Start Scan/Reprints button  
on steady.  
and there was no response from the computer.  
6
HP Photosmart C3100 All-in-One series  
(continued)  
Light status  
What it means  
The Check Paper light is blinking.  
The HP All-in-One is out of paper.  
The HP All-in-One has a paper jam.  
The paper size setting does not match  
the paper size detected in the input tray.  
For more information, check the computer  
screen for an error message.  
The Check Print Cartridge light is blinking.  
The print cartridge door is open.  
The print cartridges are missing or not  
seated correctly.  
The tape was not removed from the print  
cartridge.  
The print cartridge is not intended for use  
in this HP All-in-One.  
The print cartridge might be defective.  
The Check Paper and Check Print Cartridge  
lights are blinking.  
The print carriage has stalled.  
Turn the HP All-in-One off, remove any  
objects that are blocking the print carriage  
(including any packing materials), and then  
turn the HP All-in-One on again.  
The Check Paper, and Check Print Cartridge,  
and copy button lights are blinking.  
The control panel overlay is not attached, or  
not attached properly.  
For information on attaching the control panel  
overlay, see the Setup Guide.  
The On, Check Paper, and Check Print  
Scanner failure.  
Cartridge lights are blinking.  
Turn off the HP All-in-One, then on again. If  
the problem persists, contact HP Support.  
All lights are blinking.  
The HP All-in-One has a fatal error.  
1. Turn the HP All-in-One off.  
2. Unplug the power cord.  
3. Wait a minute, then plug the power cord  
back in.  
4. Turn the HP All-in-One back on.  
If the problem persists, contact HP Support.  
Use the HP Photosmart software  
You can use the HP Photosmart software to access many features not available from  
the control panel. The HP Photosmart software provides a fast and easy way to make  
prints of your photos or to purchase prints online. It also provides access to other  
basic HP Photosmart software features, such as saving, viewing, and sharing your  
photos.  
For more information on using the HP Photosmart software, see the HP Photosmart  
Software Help.  
7
Basics Guide  
 
Chapter 1  
Find more information  
A variety of resources, both printed and onscreen, provide information about setting  
up and using the HP All-in-One.  
Setup Guide  
The Setup Guide provides instructions for setting up your HP All-in-One and  
installing software. Make sure you follow the steps in the Setup Guide in order.  
If you have problems during setup, see Troubleshooting in the last section of the  
Setup Guide, or see Troubleshooting and support on page 18 in this guide.  
HP Photosmart Software Tour (Windows)  
The HP Photosmart Software Tour is a fun, interactive way to get a brief overview  
of the software included with your HP All-in-One. You'll learn how the software  
you installed with your HP All-in-One can help you edit, organize, and print your  
photos.  
Onscreen Help  
The onscreen Help provides detailed instructions on features of your HP All-in-  
One that are not described in this User Guide, including features that are only  
available using the software you installed with your HP All-in-One.  
For more information, see Access the onscreen Help on page 8.  
Readme  
The Readme file contains the most recent information which might be not be  
found in other publications. Install the software to access the Readme file.  
If you have Internet access, you can get help and support from the HP website.  
This website offers technical support, drivers, supplies, and ordering information.  
Access the onscreen Help  
This guide describes a sampling of the features available, so you can get started  
using the HP All-in-One. Explore the onscreen Help that came with your device for  
information on all the features that the HP All-in-One supports.  
To access the HP Photosmart Software Help on a Windows computer  
1. In the HP Solution Center, click the tab for the HP All-in-One.  
2. In the Device Support area, click Onscreen Guide or Troubleshooting.  
If you click Onscreen Guide, a pop-up menu appears. You can choose to  
open the welcome page for the entire Help system or to go specifically to the  
Help for the HP All-in-One.  
If you click Troubleshooting, the Troubleshooting and support page  
opens.  
To access the HP Photosmart Mac Help  
On the Help menu in the HP Photosmart Studio, choose HP Photosmart Mac  
Help.  
The HP Photosmart Mac Help appears.  
Load originals and load paper  
You can copy or scan up to letter- or A4-size originals by loading them on the glass.  
8
HP Photosmart C3100 All-in-One series  
       
To load an original on the glass  
1. Lift the lid on the HP All-in-One.  
2. Load your original print side down in the right front corner of the glass.  
Tip For more help on loading an original, refer to the engraved guides  
along the edge of the glass.  
3. Close the lid.  
To load 10 x 15 cm ( 4 x 6 inch) photo paper in the input tray  
1. Remove all paper from the input tray.  
2. Insert the stack of photo paper into the far-right side of the input tray with the  
short edge forward and the print side down. Slide the stack of photo paper  
forward until it stops.  
If the photo paper you are using has perforated tabs, load the photo paper so that  
the tabs are closest to you.  
Tip For more help on loading small-size photo paper, refer to the guides  
engraved in the base of the input tray for loading photo paper.  
3. Slide the paper-width guide inward until it stops at the edge of the paper.  
Do not overload the input tray; make sure the stack of paper fits within the input  
tray and is no higher than the top of the paper-width guide.  
9
Basics Guide  
Chapter 1  
For best results, set the paper type and paper size before copying or printing.  
Avoid paper jams  
To help avoid paper jams, follow these guidelines.  
Remove printed papers from the output tray frequently.  
Prevent curled or wrinkled paper by storing all unused paper flat in a resealable  
bag.  
Ensure that paper loaded in the input tray lays flat and the edges are not bent or  
torn.  
Do not combine different paper types and paper sizes in the input tray; the entire  
stack of paper in the input tray must be the same size and type.  
Adjust the paper-width guide in the input tray to fit snugly against all paper. Make  
sure the paper-width guide does not bend the paper in the input tray.  
Do not force paper too far forward in the input tray.  
Use paper types that are recommended for the HP All-in-One.  
Make a copy  
You can make quality copies from the control panel.  
To make a copy from the control panel  
1. Make sure you have paper loaded in the input tray.  
2. Load your original print side down in the right front corner of the glass.  
3. Press Start Copy Black or Start Copy Color to begin copying.  
Scan an image  
You can start a scan from your computer or from the HP All-in-One. This section  
explains how to scan from the control panel of the HP All-in-One only.  
To use the scan features, the HP All-in-One and computer must be connected and  
turned on. The HP Photosmart Software (Windows) or HP Photosmart Mac Software  
(Mac) must also be installed and running on your computer prior to scanning.  
On a Windows computer, look for the HP Digital Imaging Monitor icon in the  
Windows system tray (at the lower right side of the screen, near the time) to verify  
the software is running.  
10  
HP Photosmart C3100 All-in-One series  
           
Note Closing the HP Digital Imaging Monitor icon in the Windows  
system tray can cause the HP All-in-One to lose some of its scan  
functionality. If this happens, you can restore full functionality by restarting  
your computer or by starting the HP Photosmart Software.  
On a Mac, the software is always running.  
Tip You can use the HP Photosmart Software (Windows) or HP Photosmart  
Mac Software (Mac) to scan images, including panorama images. Using this  
software, you can also edit, print, and even share your scanned images. For  
more information, see the onscreen Help that came with the HP All-in-One.  
To scan to a computer  
1. Place your original print side down on the left front corner of the glass.  
2. Press Start Scan/Reprints.  
A preview image of the scan appears on your computer, where you can edit it.  
3. Make any edits to the preview image, and then click Accept when you are  
finished.  
Print photos using a proof sheet  
A proof sheet is a simple and convenient way to select photos and make prints  
directly from a memory card without the need for a computer. A proof sheet (which  
might be several pages long) shows thumbnail views of photos stored on the memory  
card. The file name, index number, and date appear under each thumbnail.  
Proof sheets are also a quick way to create a printed catalog of your photos.  
Note From the HP All-in-One, you can only access JPEG and TIFF image  
files. To print other types of files, transfer the files from your memory card to  
your computer and use the HP Photosmart Software.  
11  
Basics Guide  
   
Chapter 1  
In order to print photos from a proof sheet you must complete the following tasks,  
explained in detail in the procedures below.  
Print a proof sheet of the photos on your memory card  
Complete the proof sheet  
Scan the proof sheet  
To print a proof sheet  
1. Remove any orignals loaded on the glass.  
2. Insert a memory card into the appropriate slot on the HP All-in-One.  
The HP All-in-One supports the memory cards described below. Each type of  
memory card can only be inserted in the appropriate slot for that card.  
Top left slot: Secure Digital, MultiMediaCard (MMC), Secure MultiMedia  
Card, Memory Stick, Magic Gate Memory Stick, Memory Stick Duo (with  
user-supplied adapter), Memory Stick Pro, xD-Picture Card  
Top right slot: Memory Stick Duo (without user-supplied adapter)  
Bottom slot: CompactFlash (I, II)  
3. Press the Proof Sheet button (located above the memory card slots).  
The Proof Sheet button is the button on the right.  
The HP All-in-One prints a proof sheet.  
4. When the proof sheet finishes printing, follow the instructions on the proof sheet  
to select the photos you want to print., and then scan the proof sheet.  
To scan a completed proof sheet  
1. Load the proof sheet print side down on the right front corner of the glass. Make  
sure the sides of the proof sheet touch the right and front edges. Close the lid.  
12  
HP Photosmart C3100 All-in-One series  
2. Make sure the same memory card you used to print the proof sheet is still  
inserted in the HP All-in-One when you scan that proof sheet.  
3. Make sure you have photo paper loaded in the input tray.  
4. Press Proof Sheet.  
The HP All-in-One scans the proof sheet and prints the selected photos.  
Print from a software application  
Most print settings are automatically handled by the software application. You need to  
change the settings manually only when you change print quality, print on specific  
types of paper or transparency film, or use special features.  
To print from a software application (Windows)  
1. Make sure you have paper loaded in the input tray.  
2. On the File menu in your software application, click Print.  
3. Make sure the HP All-in-One is the selected printer.  
4. If you need to change settings, click the button that opens the Properties dialog  
box.  
Depending on your software application, this button might be called Properties,  
Options, Printer Setup, Printer, or Preferences.  
5. Select the appropriate options for your print job by using the features available on  
the various tabs.  
6. Click OK to close the Properties dialog box.  
7. Click Print or OK to begin printing.  
To print from a software application (Mac)  
1. Make sure you have paper loaded in the input tray.  
2. From the File menu in your software application, choose Page Setup.  
3. Make sure the HP All-in-One is the selected printer.  
4. Specify the page attributes:  
Choose the paper size.  
Select the orientation.  
Enter the scaling percentage.  
5. Click OK.  
6. From the File menu in your software application, choose Print.  
13  
Basics Guide  
   
Chapter 1  
The Print dialog box appears, and the Copies & Pages panel opens.  
7. Change the print settings for each option in the pop-up menu, as appropriate for  
your project.  
8. Click Print to begin printing.  
Replace the print cartridges  
Follow these instructions when the ink level is low.  
Note When the ink level for the print cartridge is low, a message appears on  
your computer screen. You can also check the ink levels by using the software  
installed with the HP All-in-One.  
When you receive a low-ink warning message, make sure you have a replacement  
print cartridge available. You should also replace the print cartridges when you see  
faded text or if you experience print quality issues related to the print cartridges.  
To order print cartridges for the HP All-in-One, go to www.hp.com/learn/suresupply. If  
prompted, choose your country/region, follow the prompts to select your product, and  
then click one of the shopping links on the page.  
To replace the print cartridges  
1. Make sure the HP All-in-One is on.  
Caution If the HP All-in-One is off when you open the print cartridge door  
to access the print cartridges, the HP All-in-One will not release the  
cartridges for changing. You might damage the HP All-in-One if the print  
cartridges are not docked safely when you try to remove them.  
2. Make sure you have letter or A4 unused plain white paper loaded in the input tray.  
3. Open the print cartridge door.  
The print carriage moves to the far right side of the HP All-in-One.  
4. Wait until the print carriage is idle and silent, and then lightly press down on a  
print cartridge to release it.  
If you are replacing the tri-color print cartridge, remove the print cartridge from the  
slot on the left.  
If you are replacing the black or photo print cartridge, remove the print cartridge  
from the slot on the right.  
14  
HP Photosmart C3100 All-in-One series  
   
1
2
Print cartridge slot for the tri-color print cartridge  
Print cartridge slot for the black and photo print cartridges  
5. Pull the print cartridge toward you out of its slot.  
6. If you are removing the black print cartridge in order to install the photo print  
cartridge, store the black print cartridge in the print cartridge protector or an  
airtight plastic container.  
If you are removing the print cartridge because it is low or out of ink, recycle the  
print cartridge. The HP Inkjet Supplies Recycling Program is available in many  
countries/regions, and lets you recycle used print cartridges free of charge. For  
more information, go to the following website:  
7. Remove the new print cartridge from its packaging and, being careful to touch  
only the black plastic, gently remove the plastic tape by using the pink pull tab.  
1
2
3
Copper-colored contacts  
Plastic tape with pink pull tab (must be removed before installing)  
Ink nozzles under tape  
Caution Do not touch the copper-colored contacts or ink nozzles.  
Touching these parts can result in clogs, ink failure, and bad electrical  
connections.  
15  
Basics Guide  
Chapter 1  
8. Slide the new print cartridge forward into the empty slot. Then gently push on the  
upper part of the print cartridge forward until it clicks into the socket.  
If you are installing the tri-color print cartridge, slide it into the left slot.  
If you are installing a black or photo print cartridge, slide it into the right slot.  
9. Close the print cartridge door.  
If you installed a new print cartridge, the HP All-in-One prints a print cartridge  
alignment sheet.  
Note If you have colored paper loaded in the input tray when you align  
the print cartridges, the alignment will fail. Load unused plain white paper  
into the input tray, and then try the alignment again.  
If the alignment fails again, you might have a defective sensor or print  
cartridge. Contact HP Support. Go to www.hp.com/support. If prompted,  
choose your country/region, and then click Contact HP for information on  
calling for technical support.  
Clean the HP All-in-One  
To ensure that your copies and scans remain clear, you might need to clean the glass  
and lid backing. You might also want to dust the exterior of the HP All-in-One.  
16  
HP Photosmart C3100 All-in-One series  
 
Clean the glass  
Glass that is dirty from fingerprints, smudges, hair, and dust on the main glass surface  
slows down performance and affects the accuracy of some features.  
To clean the glass  
1. Turn off the HP All-in-One, unplug the power cord, and raise the lid.  
2. Clean the glass with a soft cloth or sponge slightly moistened with a nonabrasive  
glass cleaner.  
Caution Do not use abrasives, acetone, benzene, or carbon  
tetrachloride on the glass, since they can damage it. Do not place or spray  
liquid directly on the glass. The liquid might seep under the glass and  
damage the device.  
3. Dry the glass with a dry, soft, lint-free cloth to prevent spotting.  
4. Plug in the power cord, and then turn on the HP All-in-One.  
Clean the lid backing  
Minor debris can accumulate on the white document backing located underneath the  
lid of the HP All-in-One.  
To clean the lid backing  
1. Turn off the HP All-in-One, unplug the power cord, and raise the lid.  
2. Clean the white document backing with a soft cloth or sponge slightly moistened  
with a mild soap and warm water.  
Wash the backing gently to loosen debris. Do not scrub the backing.  
3. Dry the backing with a dry, soft, lint-free cloth.  
Caution Do not use paper-based wipes, as these might scratch the  
backing.  
4. If further cleaning is needed, repeat the previous steps using isopropyl (rubbing)  
alcohol, and wipe the backing thoroughly with a damp cloth to remove any  
residual alcohol.  
Caution Be careful not to spill alcohol on the glass or exterior of the  
HP All-in-One, as this might damage the device.  
5. Plug in the power cord, and then turn on the HP All-in-One.  
17  
Basics Guide  
       
Troubleshooting and support  
2
This chapter contains troubleshooting information for the HP All-in-One. Specific information is  
provided for installation and configuration issues, and some operational topics. For more  
troubleshooting information, see the onscreen Help that came with your software.  
Many issues are caused when the HP All-in-One is connected to the computer using a USB  
cable before the HP All-in-One software is installed on the computer. If you connected the HP All-  
in-One to your computer before the software installation screen prompts you to do so, you must  
follow these steps:  
Troubleshooting common setup issues  
1. Disconnect the USB cable from the computer.  
2. Uninstall the software (if you have already installed it).  
3. Restart your computer.  
4. Turn off the HP All-in-One, wait one minute, then restart it.  
5. Reinstall the HP All-in-One software.  
Caution Do not connect the USB cable to the computer until prompted by the software  
installation screen.  
For support contact information, see the inside back cover of this guide.  
Uninstall and reinstall the software  
If your installation is incomplete, or if you connected the USB cable to the computer before  
prompted by the software installation screen, you might need to uninstall and then reinstall the  
software. Do not simply delete the HP All-in-One application files from your computer. Make sure  
to remove them properly using the uninstall utility provided when you installed the software that  
came with the HP All-in-One.  
To uninstall from a Windows computer and then reinstall  
1. On the Windows taskbar, click Start, Settings, Control Panel.  
2. Double-click Add/Remove Programs.  
3. Select the HP All-in-One, and then click Change/Remove.  
Follow the onscreen instructions.  
4. Disconnect the HP All-in-One from your computer.  
5. Restart your computer.  
Note It is important that you disconnect the HP All-in-One before restarting your  
computer. Do not connect the HP All-in-One to your computer until after you have  
reinstalled the software.  
6. Insert the HP All-in-One CD-ROM into your computer’s CD-ROM drive and then start the  
Setup program.  
7. Follow the onscreen instructions and the instructions provided in the Setup Guide that came  
with the HP All-in-One.  
When the software installation is complete, the HP Digital Imaging Monitor icon appears in the  
Windows system tray.  
To verify that the software is properly installed, double-click the HP Solution Center icon on the  
desktop. If the HP Solution Center shows the essential icons (Scan Picture and Scan  
Document), the software has been properly installed.  
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HP Photosmart C3100 All-in-One series  
     
To uninstall from a Mac and then reinstall  
1. Disconnect the HP All-in-One from your Mac.  
2. Open the Applications:Hewlett-Packard folder.  
3. Double-click HP Uninstaller.  
Follow the onscreen instructions.  
4. After the software is uninstalled, restart your computer.  
5. To reinstall the software, insert the HP All-in-One CD-ROM into your computer’s CD-ROM  
drive.  
6. On the desktop, open the CD-ROM and then double-click HP All-in-One Installer.  
7. Follow the onscreen instructions and the instructions provided in the Setup Guide that came  
with the HP All-in-One.  
Hardware setup troubleshooting  
Use this section to solve any problems you might encounter while setting up the HP All-in-One  
hardware.  
The HP All-in-One will not turn on  
Cause The HP All-in-One is not properly connected to a power supply.  
Solution  
Make sure the power cord is firmly connected to both the HP All-in-One and the power  
adaptor. Plug the power cord into a grounded power outlet, surge protector, or power  
strip.  
1
2
3
Power connection  
Power cord and adaptor  
Grounded power outlet  
If you are using a power strip, make sure the power strip is on. Or, try plugging the  
HP All-in-One directly into a grounded power outlet.  
Test the power outlet to make sure it is working. Plug in an appliance that you know  
works, and see if the appliance has power. If not, then there might be a problem with  
the power outlet.  
If you plugged the HP All-in-One into a switched outlet, make sure the switch is on. If it  
is switched to on but still does not work, then there might be a problem with the power  
outlet.  
Cause You pressed the On button too quickly.  
19  
Basics Guide  
     
Chapter 2  
Solution The HP All-in-One might not respond if you press the On button too quickly.  
Press the On button once. It might take a few minutes for the HP All-in-One to turn on. If  
you press the On button again during this time, you might turn the device off.  
Warning If the HP All-in-One still does not turn on, it might have a mechanical  
failure. Unplug the HP All-in-One from the power outlet and contact HP. Go to:  
If prompted, choose your country/region, and then click Contact HP for information  
on calling for technical support.  
I connected the USB cable, but I am having problems using the HP All-in-One with my  
computer  
Cause The USB cable was connected before the software was installed. Connecting the  
USB cable before prompted can cause errors.  
Solution You must first install the software that came with the HP All-in-One before  
connecting the USB cable. During installation, do not plug in the USB cable until prompted  
by the onscreen instructions.  
Once you have installed the software, connecting your computer to the HP All-in-One with a  
USB cable is straightforward. Simply plug one end of the USB cable into the back of your  
computer and the other into the back of the HP All-in-One. You can connect to any USB  
port on the back of your computer.  
For more information on installing the software and connecting the USB cable, see the  
Setup Guide that came with the HP All-in-One.  
The HP All-in-One does not print  
Solution If the HP All-in-One and computer are not communicating with each other, try  
the following:  
Look at the On light located on the front of the HP All-in-One. If it is not lit, the HP All-  
in-One is turned off. Make sure the power cord is firmly connected to the HP All-in-One  
and plugged into a power outlet. Press the On button to turn on the HP All-in-One.  
Make sure the print cartridges are installed.  
Make sure you have paper loaded in the input tray.  
Check that the HP All-in-One does not have a paper jam.  
Check that the print carriage is not jammed.  
20  
HP Photosmart C3100 All-in-One series  
 
Open the print cartridge door to access the print carriage area. Remove any objects  
that are blocking the print carriage, including any packing materials. Turn the HP All-in-  
One off and then turn it on again.  
Check that the HP All-in-One print queue is not paused (Windows) or stopped (Mac). If  
it is, choose the appropriate setting to resume printing. For more information about  
accessing the print queue, see the documentation that came with the operating system  
installed on your computer.  
Check the USB cable. If you are using an older cable, it might not be working properly.  
Try connecting it to another product to see if the USB cable works. If you experience  
problems, the USB cable might need to be replaced. Also verify that the cable does  
not exceed 3 meters (9.8 feet) in length.  
Make sure your computer is USB ready. Some operating systems, such as Windows  
95 and Windows NT, do not support USB connections. Check the documentation that  
came with your operating system for more information.  
Check the connection from the HP All-in-One to your computer. Verify that the USB  
cable is securely plugged into the USB port on the back of the HP All-in-One. Make  
sure the other end of the USB cable is plugged into a USB port on your computer.  
After the cable is connected properly, turn the HP All-in-One off and then on again.  
If you are connecting the HP All-in-One through a USB hub, make sure the hub is  
turned on. If the hub is on, try connecting directly to your computer.  
Check other printers or scanners. You might need to disconnect older products from  
your computer.  
Try connecting the USB cable to another USB port on your computer. After you check  
the connections, try restarting your computer. Turn the HP All-in-One off and then on  
again.  
If the HP All-in-One is offline, turn the HP All-in-One off and on again. Start a print job.  
If necessary, remove and then install the software you installed with the HP All-in-One  
again.  
For more information on setting up the HP All-in-One and connecting it to your computer,  
see the Setup Guide that came with the HP All-in-One.  
Error conditions  
The lights on the HP All-in-One flash in special sequences to inform you about various error  
conditions. For more information on solving error conditions based on the status lights, see  
Clear paper jams  
If the HP All-in-One has a paper jam, first check the rear door.  
If the jammed paper is not in the rear rollers, check the front door.  
To clear a paper jam from the rear door  
1. Press in the tab on the left side of the rear door to release the door. Remove the door by  
pulling it away from the HP All-in-One.  
2. Gently pull the paper out of the rollers.  
21  
Basics Guide  
     
Chapter 2  
Caution If the paper tears when you are removing it from the rollers, check the  
rollers and wheels for torn pieces of paper that might be remaining inside the  
device. If you do not remove all the pieces of paper from the HP All-in-One, more  
paper jams are likely to occur.  
3. Replace the rear door. Gently push the door forward until it snaps into place.  
4. Press Start Copy Black or Start Copy Color to continue the current job.  
To clear a paper jam from the front door  
1. If necessary, pull the input tray down to open it. Then, lower the print cartridge door.  
2. Gently pull the paper out of the rollers.  
Caution If the paper tears when you are removing it from the rollers, check the  
rollers and wheels for torn pieces of paper that might be remaining inside the  
device. If you do not remove all the pieces of paper from the HP All-in-One, more  
paper jams are likely to occur.  
3. Close the print cartridge door.  
4. Press Start Copy Black to continue the current job.  
Print cartridge troubleshooting  
If you are experiencing problems with printing, you might have a problem with one of the print  
cartridges.  
To troubleshoot print cartridges  
1. Remove the black print cartridge from the slot on the right. Do not touch the ink nozzles or  
the copper-colored contacts. Check for possible damage to the copper-colored contacts or  
ink nozzles.  
Make sure the plastic tape has been removed. If it is still covering the ink nozzles, gently  
remove the plastic tape by using the pink pull tab.  
2. Reinsert the print cartridge by sliding it forward into the slot. Then push the print cartridge  
forward until it clicks into the socket.  
22  
HP Photosmart C3100 All-in-One series  
   
3. Repeat steps 1 and 2 for the tri-color print cartridge on the left side.  
4. If the problem persists, print a self-test report to determine if there is a problem with the print  
cartridges.  
This report provides useful information about your print cartridges, including status  
information.  
5. If the self-test report shows a problem, clean the print cartridges.  
6. If the problem persists, clean the copper-colored contacts of the print cartridges.  
7. If you are still experiencing problems with printing, determine which print cartridge is  
experiencing the problem and replace it.  
For more information, see the onscreen Help.  
Before you call HP customer support  
Software programs from other companies might be included with the HP All-in-One. If you  
experience problems with any of those programs, you will receive the best technical assistance  
by calling the experts at that company.  
If you need to contact HP Customer Support, do the following before you call:  
1. Make sure that:  
a. The HP All-in-One is plugged in and turned on.  
b. The specified print cartridges are installed correctly.  
c. The recommended paper is properly loaded in the input tray.  
2. Reset the HP All-in-One:  
a. Turn off the HP All-in-One by pressing the On button.  
b. Unplug the power cord from the back of the HP All-in-One.  
c. Plug the power cord back into the HP All-in-One.  
d. Turn on the HP All-in-One by pressing the On button.  
3. To find support and warranty information, go to the HP website at www.hp.com/support. If  
prompted, choose your country/region, and then click Contact HP for information on calling  
for technical support.  
Check the HP website for updated information or troubleshooting tips for the HP All-in-One .  
4. If you are still experiencing problems and need to speak with an HP Customer Support  
Representative, do the following:  
a. Have the specific name of the HP All-in-One, as it appears on the control panel,  
available.  
b. Print a self-test report. (See below.)  
c. Make a color copy to have available as a sample printout.  
d. Be prepared to describe your problem in detail.  
e. Have your serial number and service ID ready, found on the self-test report.  
5. Call HP Customer Support. Be near the HP All-in-One when you call.  
To print a self-test report  
1. Press and hold Cancel on the control panel.  
2. While holding Cancel, press Start Copy Color.  
The self-test report prints, containing the serial number and service ID.  
23  
Basics Guide  
   
Technical information  
3
The technical specifications and international regulatory information for the HP All-in-One are  
provided in this section.  
System requirements  
Software system requirements are located in the Readme file.  
Paper specifications  
This section contains information about paper tray capacities and paper sizes.  
Paper tray capacities  
Paper tray*  
Output tray†  
Type  
Paper weight  
Plain paper  
Legal paper  
Cards  
20 to 24 lb. (75 to 90  
gsm)  
100 (20 lb. paper)  
50 (20 lb. paper)  
20 to 24 lb. (75 to 90  
gsm)  
100 (20 lb. paper  
50 (20 lb. paper)  
110 lb. index max (200  
gsm)  
20  
10  
10  
10  
Envelopes  
20 to 24 lb. (75 to 90  
gsm)  
Transparency film  
Labels  
N/A  
N/A  
20  
20  
20  
15 or fewer  
10  
15  
4 x 6 inch (10 x 15 cm)  
Photo paper  
145 lb.  
(236 gsm)  
8.5 x 11 inch (216 x 279  
mm) Photo paper  
N/A  
20  
10  
*
Maximum capacity.  
Output tray capacity is affected by the type of paper and the amount of ink you are using.  
HP recommends emptying the output tray frequently.  
Paper sizes  
For a complete list of supported media sizes, see the printer software.  
Print specifications  
Up to 1200 x 1200 rendered dpi black when printing from a computer  
Up to 4800 x 1200 optimized dpi color when printing from a computer and 1200-input dpi  
Print speeds vary according to the complexity of the document  
Panorama-size printing  
Method: drop-on-demand thermal inkjet  
Language: PCL3 GUI  
Duty cycle: Up to 3000 printed pages per month  
24  
HP Photosmart C3100 All-in-One series  
                     
Copy specifications  
Up to 4800x1200 optimized dpi output using a scan resolution of 1200x1200ppi when  
copying onto premium photo media  
Digital image processing  
Up to 9 copies from original (varies by model)  
Fit to page  
Copy speeds vary according to the complexity of the document  
Scan specifications  
Image editor included  
Integrated OCR software automatically converts scanned text to editable text (if installed)  
Twain-compliant interface  
Resolution: up to 1200 x 2400 dpi optical (varies by model); 19200 dpi enhanced (software)  
Color: 48-bit color, 8-bit grayscale (256 levels of gray)  
Maximum scan size from glass: 21.6 x 29.7 cm (8.5 x 11.7 inches)  
Physical specifications  
Height: 16.97 cm (7.0 inches)  
Width: 44 cm (16.8 inches)  
Depth: 25.9 cm (10.2 inches)  
Weight: 4.5 kg (10 pounds)  
Power specifications  
Power consumption: 25 watts maximum (average printing)  
Input voltage: AC 100 to 240 V ~ 1 A 50–60 Hz, grounded  
Output voltage: DC 32 V===560 mA, 15 V or 16 V===530mA  
Note Use only with the power adapter supplied by HP.  
Environmental specifications  
Recommended operating temperature range: 15º to 32º C (59º to 90º F)  
Allowable operating temperature range: 5º to 35º C (41º to 95º F)  
Humidity: 15% to 80% RH non-condensing  
Non-operating (Storage) temperature range: –20º to 50º C (–4º to 122º F)  
In the presence of high electromagnetic fields, it is possible the output from the HP All-in-  
One may be slightly distorted  
HP recommends using a USB cable less than or equal to 3 m (10 feet) in length to minimize  
injected noise due to potential high electromagnetic fields  
Acoustic information  
If you have Internet access, you can get acoustic information from the HP website. Go to:  
Environmental product stewardship program  
Hewlett-Packard is committed to providing quality products in a environmentally sound manner.  
For information on HP's Environmental product stewardship program, see the onscreen Help.  
25  
Basics Guide  
                         
Chapter 3  
Regulatory notices  
The HP All-in-One meets product requirements from regulatory agencies in your country/region.  
For a complete listing of regulatory notices, see the onscreen Help.  
Regulatory model identification number  
For regulatory identification purposes, your product is assigned a Regulatory Model Number. The  
Regulatory Model Number for your product is SDGOB-0603. This regulatory number should not  
be confused with the marketing name (HP Photosmart C3100 All-in-One series, etc.) or product  
numbers (Q8150A, etc.).  
26  
HP Photosmart C3100 All-in-One series  
   
Warranty  
HP product  
Duration of limited warranty  
Software  
90 days  
Print cartridges  
Until the HP ink is depleted or the “end of warranty” date printed  
on the cartridge has been reached, whichever occurs first. This  
warranty does not cover HP ink products that have been refilled,  
remanufactured, refurbished, misused, or tampered with.  
Accessories  
1 year  
Printer peripheral hardware (see the following for details) 1 year  
A. Extent of limited warranty  
1. Hewlett-Packard (HP) warrants to the end-user customer that the HP products specified above will be free from  
defects in materials and workmanship for the duration specified above, which duration begins on the date of purchase  
by the customer.  
2. For software products, HP's limited warranty applies only to a failure to execute programming instructions. HP does  
not warrant that the operation of any product will be uninterrupted or error free.  
3. HP's limited warranty covers only those defects that arise as a result of normal use of the product, and does not cover  
any other problems, including those that arise as a result of:  
a. Improper maintenance or modification;  
b. Software, media, parts, or supplies not provided or supported by HP;  
c. Operation outside the product's specifications;  
d. Unauthorized modification or misuse.  
4. For HP printer products, the use of a non-HP ink cartridge or a refilled ink cartridge does not affect either the warranty  
to the customer or any HP support contract with the customer. However, if printer failure or damage is attributable to  
the use of a non-HP or refilled ink cartridge, HP will charge its standard time and materials charges to service the  
printer for the particular failure or damage.  
5. If HP receives, during the applicable warranty period, notice of a defect in any product which is covered by HP's  
warranty, HP shall either repair or replace the product, at HP's option.  
6. If HP is unable to repair or replace, as applicable, a defective product which is covered by HP's warranty, HP shall,  
within a reasonable time after being notified of the defect, refund the purchase price for the product.  
7. HP shall have no obligation to repair, replace, or refund until the customer returns the defective product to HP.  
8. Any replacement product may be either new or like-new, provided that it has functionality at least equal to that of the  
product being replaced.  
9. HP products may contain remanufactured parts, components, or materials equivalent to new in performance.  
10. HP's Limited Warranty Statement is valid in any country where the covered HP product is distributed by HP. Contracts  
for additional warranty services, such as on-site service, may be available from any authorized HP service facility in  
countries where the product is distributed by HP or by an authorized importer.  
B. Limitations of warranty  
TO THE EXTENT ALLOWED BY LOCAL LAW, NEITHER HP NOR ITS THIRD PARTY SUPPLIERS MAKES ANY  
OTHER WARRANTY OR CONDITION OF ANY KIND, WHETHER EXPRESS OR IMPLIED WARRANTIES OR  
CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR  
PURPOSE.  
C. Limitations of liability  
1. To the extent allowed by local law, the remedies provided in this Warranty Statement are the customer's sole and  
exclusive remedies.  
2. TO THE EXTENT ALLOWED BY LOCAL LAW, EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN  
THIS WARRANTY STATEMENT, IN NO EVENT SHALL HP OR ITS THIRD PARTY SUPPLIERS BE LIABLE FOR  
DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, WHETHER BASED ON  
CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF THE POSSIBILITY OF  
SUCH DAMAGES.  
D. Local law  
1. This Warranty Statement gives the customer specific legal rights. The customer may also have other rights which vary  
from state to state in the United States, from province to province in Canada, and from country to country elsewhere  
in the world.  
2. To the extent that this Warranty Statement is inconsistent with local law, this Warranty Statement shall be deemed  
modified to be consistent with such local law. Under such local law, certain disclaimers and limitations of this Warranty  
Statement may not apply to the customer. For example, some states in the United States, as well as some  
governments outside the United States (including provinces in Canada), may:  
a. Preclude the disclaimers and limitations in this Warranty Statement from limiting the statutory rights of a consumer  
(e.g., the United Kingdom);  
b. Otherwise restrict the ability of a manufacturer to enforce such disclaimers or limitations; or  
c. Grant the customer additional warranty rights, specify the duration of implied warranties which the manufacturer  
cannot disclaim, or allow limitations on the duration of implied warranties.  
3. THE TERMS IN THIS WARRANTY STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT  
EXCLUDE, RESTRICT, OR MODIFY, AND ARE IN ADDITION TO, THE MANDATORY STATUTORY RIGHTS  
APPLICABLE TO THE SALE OF THE HP PRODUCTS TO SUCH CUSTOMERS.  
HP Limited Warranty  
Dear Customer,  
You will find below the name and address of the HP entity responsible for the performance of the HP Limited Warranty in your  
country.  
You may have additional statutory rights against the seller based on your purchase agreement. Those rights are not  
in any way affected by this HP Limited Warranty.  
Ireland: Hewlett-Packard Ireland Ltd. 30 Herbert Street IRL-Dublin 2  
United Kingdom: Hewlett-Packard Ltd, Cain Road, Bracknell, GB-Berks RG12 1HN  
27  
Basics Guide  
 
Index  
Symbols/Numerics  
10 x 15 cm photo paper  
specifications 24  
L
R
labels  
regulatory notices  
regulatory model  
specifications 24  
legal paper  
specifications 24  
letter paper  
specifications 24  
identification number 26  
reinstall software 18  
replace print cartridges 14  
B
buttons, control panel  
lid backing, clean 17  
S
C
scan  
cancel button  
clean  
M
documents 10  
photos 10  
maintenance  
glass 17  
clean glass 17  
clean lid backing 17  
replace print cartridges 14  
make a copy 10  
memory cards  
scan specifications 25  
lid backing 17  
connection problems  
scan button  
scan glass  
clean 17  
HP All-in-One does not  
turn on 19  
control panel  
buttons 4,  
copy  
make a copy 10  
specifications 25  
customer support  
contact 23  
software application, print  
from 13  
software installation  
reinstall 18  
uninstall 18  
specifications. See technical  
information  
proof sheet 11  
slots  
O
on button  
start black  
start color  
status lights  
overview  
system requirements 24  
P
paper  
E
envelopes  
specifications 24  
environment  
paper sizes 24  
specifications 24  
paper tray capacities 24  
phone numbers, customer  
support 23  
Environmental product  
stewardship program 25  
environmental  
specifications 25  
T
technical information  
copy specifications 25  
environmental  
photo paper  
specifications 24  
specifications 25  
paper sizes 24  
Photosmart Express  
G
physical specifications 25  
power specifications 25  
print  
from software application  
proof sheet 11  
specifications 24  
print cartridges  
replace 14  
glass  
clean 17  
paper specifications 24  
paper tray capacities 24  
physical specifications 25  
power specifications 25  
print specifications 24  
scan specifications 25  
system requirements 24  
weight 25  
H
help  
use onscreen Help  
Hewlett-Packard Company  
notices  
telephone numbers, customer  
support 23  
transparencies  
troubleshoot 22  
proof sheet  
J
jams, paper 10  
print 11  
specifications 24  
troubleshoot  
28  
HP Photosmart C3100 All-in-One series  
 
Index  
hardware installation 19  
jams, paper 10  
print cartridges 22  
USB cable 20  
U
uninstall software 18  
USB cable installation 20  
29  
Basics Guide  
30  
HP Photosmart C3100 All-in-One series  
021 672 280  
0570-000511  
03-3335-9800  
Argentina (Buenos Aires)  
Argentina  
54-11-4708-1600  
0-800-555-5000  
0800 222 47  
Australia  
1300 721 147  
1588-3003  
Australia (out-of-warranty)  
Österreich  
1902 910 910  
Luxembourg  
Malaysia  
www.hp.com/support  
1800 888588  
(262) 262 210 404  
www.hp.com/support  
17212049  
België  
Mauritius  
55-11-4004-7751  
0-800-709-7751  
México (Ciudad de México) 55-5258-9922  
01-800-472-68368  
México  
Belgique  
Brasil (Sao Paulo)  
Brasil  
081 005 010  
Nederland  
New Zealand  
Nigeria  
www.hp.com/support  
0800 441 147  
Canada (Mississauga Area) (905) 206-4663  
Canada  
1-800-474-6836  
1 3204 999  
Norge  
www.hp.com/support  
Central America &  
The Caribbean  
www.hp.com/support  
24791773  
Panamá  
Paraguay  
Perú  
800-360-999  
10-68687980  
8008103888  
Chile  
1-800-711-2884  
009 800 54 1 0006  
0-800-10111  
2 867 3551  
Colombia (Bogotá)  
Colombia  
571-606-9191  
Philippines  
Polska  
01-8000-51-4746-8368  
0-800-011-1046  
810 222 222  
22 5666 000  
Costa Rica  
Portugal  
www.hp.com/support  
1-877-232-0589  
1-800-711-2884  
0820 890 323  
0801 033 390  
095 777 3284  
È eská republika  
Puerto Rico  
República Dominicana  
Danmark  
www.hp.com/support  
Reunion  
1-999-119  
800-711-2884  
Ecuador (Andinatel)  
Ecuador (Pacifitel)  
România  
Ðîññèÿ (Ìîñêâà)  
Ðîññèÿ (Ñàíêò-Ïåòåðáóðã)  
800 897 1415  
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1-800-225-528  
800-711-2884  
812 332 4240  
(02) 6910602  
El Salvador  
España  
6 272 5300  
800-6160  
www.hp.com/support  
www.hp.com/support  
www.hp.com/support  
+ 30 210 6073603  
801 11 75400  
800 9 2654  
Slovensko  
0850 111 256  
South Africa (international)  
South Africa (RSA)  
France  
+ 27 11 2589301  
086 0001030  
Deutschland  
+ 351 213 17 63 80  
www.hp.com/support  
www.hp.com/support  
Rest of West Africa  
Suomi  
Sverige  
Switzerland  
www.hp.com/support  
02- 8722 8000  
0800 010 055  
Guatemala  
1-800-711-2884  
2802 4098  
Magyarország  
India  
06 40 200 629  
1-600-425-7737  
91-80-28526900  
+62 (21) 350 3408  
+66 (2) 353 9000  
071 891 391  
Trinidad & Tobago  
Türkiye  
1-800-711-2884  
Indonesia  
+90 (212)291 38 65  
(044) 230-51-06  
+971 4 224 9189  
+971 4 224 9189  
+971 4 224 9189  
+971 4 224 9189  
+971 4 224 9189  
Ireland  
Óêðà¿íà  
600 54 47 47  
United Kingdom  
www.hp.com/support  
1-(800)-474-6836  
(1-800 hp invent)  
United States  
Uruguay  
www.hp.com/support  
0004-054-177  
1-700-503-048  
Italia  
Venezuela (Caracas)  
Venezuela  
58-212-278-8666  
0-800-474-68368  
www.hp.com/support  
1-800-711-2884  
Jamaica  
Viêt Nam  
+84 88234530  
Print Cartridge Selection Numbers  
Black  
92  
93  
99  
Tri-color  
Photo  
© 2006 Hewlett-Packard Development Company, L.P.  
Electronic Edition  
www.hp.com  
*Q8150-90181*  
*Q8150-90181*  
Q8150-90181  

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