HP Photosmart C6300 All-in-One series
Windows Help
Contents
HP Photosmart C6300 All-in-One series Help........................................................................7
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Find more information............................................................................................................17
Connect to a Bluetooth® device................................................................................................49
How do I?.................................................................................................................................57
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Contents
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13 Shop for ink supplies...........................................................................................................137
The printout has a horizontal band of distortion near the bottom of a borderless
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print...................................................................................................................................165
The photos on the memory card do not transfer to my computer.....................................192
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Contents
Fit to Page is not working as expected............................................................................201
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Disposal of waste equipment by users in private households in the European
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Chapter 1
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HP Photosmart C6300 All-in-One series Help
2 HP All-in-One overview
Use the HP All-in-One to print documents or photos from your computer, print photos
directly from a memory card or storage device, scan documents or photos, or make
copies. HP papers that are specifically designed for the type of project you are printing
produce the best results.
The HP All-in-One also provides built-in templates that you can use to print narrow- and
wide-ruled notebook paper, graph paper, or music sheets that are perfect for your child’s
homework assignments. You can even print a task checklist to keep track of your list of
things to do.
This section contains the following topics:
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The HP All-in-One at a glance
Label Description
1
2
3
4
5
6
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Color graphics display (also referred to as the display)
Control panel
Memory card slots and Photo light
Front USB port
Output tray
Paper tray extender (also referred to as the tray extender)
Main input tray (also referred to as the input tray)
The HP All-in-One at a glance
9
Chapter 2
(continued)
Label Description
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Photo tray
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Ink cartridge door
Glass
10
11
12
13
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Lid backing
Rear door
Ethernet port
Rear USB port
Power connection*
* Use only with the power adapter supplied by HP.
Control panel overview
This section describes the functions of the control panel buttons and lights, as well as the
icons and sleep state on the display.
This section contains the following topics:
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Control panel features
The following diagram and related table provide a quick reference to the HP All-in-One
control panel features.
Label
1
Icon
Name and Description
Color graphics display (also referred to as the display): Displays menus, photos, and
messages. The display can be pulled up and angled for better viewing.
2
Home: Returns to the Home screen (the default screen when you turn on the
product).
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HP All-in-One overview
(continued)
Label
Icon
Name and Description
3
4
Menu: Presents a set of options related to the current display.
Back: Returns to the previous screen on the display.
5
6
OK: Selects a menu setting, value, or photo on the display.
Directional pad: Allows you to navigate through photos and menu options by pressing
the up, down, left, or right arrow buttons.
If you are zooming in on a photo, you can also use the arrow buttons to pan around
the photo and select a different area to print.
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8
Zoom in +: Zooms in to enlarge the image on the display. You can also use this
button together with the arrows on the directional pad to adjust the crop box for
printing.
Zoom out -: Zooms out to show more of a photo. If you press this button when a
photo is shown on the display at 100%, the Fit to Page feature is applied to the photo
automatically.
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Attention light: Indicates a problem occurred. See the display for more information.
10
Print Photos: Prints the photos selected on your memory card. If no photos are
currently selected, the product prints the photo currently showing on the display.
11
Red-Eye Removal: Turns the Red-Eye Removal feature on or off. This feature turns
on when a memory card is inserted. The product automatically corrects red-eye
coloring in all the photos in the print queue.
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Start Copy Black: Starts a black-and-white copy.
Start Copy Color: Starts a color copy.
Start Scan: Opens the Scan Menu where you can select a destination for your
scan.
Cancel: Stops the current operation.
Setup: Opens the Setup menu where you can change product settings and perform
maintenance functions.
Help: Opens the Help Menu on the display where you can select a topic to learn
more about it. From the Home screen, pressing Help lists the topics for which help
is available. Depending on the topic you select, the topic will appear on the display
or on your computer screen. When viewing screens other than the Home screen, the
Help button provides help applicable to the current screen.
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On: Turns the product on or off. When the product is off, a minimal amount of power
is still used. To completely remove power, turn off the product, and then unplug the
power cord.
Wireless network indicator light: Indicates that the printer is connected to a wireless
network.
Control panel overview
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Chapter 2
Display icons
The following icons can appear at the top right side of the display to provide important
information about the HP All-in-One.
Icon
Purpose
Shows that the ink level in all the ink cartridges is 50% or more.
Shows that one or more of the ink cartridges are low on ink. You should replace
the ink cartridge when the print quality is no longer acceptable.
Shows that an unknown ink cartridge is inserted. This icon might appear if an
ink cartridge contains non-HP ink.
Indicates that there is a wired network connection.
Indicates the presence and signal strength of a wireless network connection.
Indicates the presence of an ad hoc wireless network connection.
Indicates that the Printer and PC Adapter with Bluetooth® Wireless Technology
is connected to the front USB port.
Display sleep state
To prolong the life of the display, the HP All-in-One returns to the Home screen after 10
minutes of inactivity. After 15 minutes of inactivity, the display goes into a sleep state and
the screen shuts off completely. The display turns back on when you press a control panel
button, insert a memory card, lift the lid, or access the HP All-in-One from a connected
computer.
Menu overview
The following topics provide a quick reference to top-level menus available from the Home
screen and buttons on the control panel.
•
•
•
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HP All-in-One overview
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Copy Menu
When you select Copy on the Home screen, the Number of copies screen appears. The
following options are available when you press the Menu button from the Number of
copies screen.
Size
Quality
Lighter/Darker
Preview
Crop
Paper Size
Paper Type
Margin Shift
Enhancements
Set as New Defaults
Photo Menu
The following options are available when you select Photo from the Home screen or
insert a memory card.
View & Print
Save
Create
Scan Menu
The following options are available when you press Start Scan on the control panel or
select Scan from the Home screen.
Scan and Reprint
Scan to Computer
Scan to Memory Card
Scan to USB Flash Drive
Setup Menu
The following options are available when you press Setup on the control panel.
Printable School Papers
Network
Menu overview
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Chapter 2
Tools
Preferences
Bluetooth
Help Menu
The Help Menu provides quick access to key help topics. It is available if you press
Help when the Home screen is showing on the display. If you select one of the first five
topics, the help appears on the display. If you select one of the remaining topics, the help
appears on your computer. The following options are available.
Use Control Panel
Insert Ink Cartridges
Load Paper in Photo Tray
Load Paper in Main Tray
Load Original on Scanner
How Do I...
Error Messages
General Troubleshooting
Networking Troubleshooting
Use Memory Card
Get Support
Enter text using the visual keyboard
You can enter text or symbols by using the visual keyboard that automatically appears
on the display when you need to enter text. For example, the visual keyboard
automatically appears when you are setting up a wired or wireless network, or the
Bluetooth device name.
To enter text using the visual keyboard
1. To select a letter, number, or symbol in the visual keyboard, press the arrows on the
directional pad to highlight the appropriate selection.
To enter lowercase letters, uppercase letters, numbers, and symbols
•
To enter lowercase letters, select the abc button on the visual keyboard, and then
press OK.
•
To enter uppercase letters, select the ABC button on the visual keyboard, and
then press OK.
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HP All-in-One overview
•
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To enter numbers, select the 123 button on the visual keyboard, and then press
OK.
To enter symbols, select the .@! button on the visual keyboard, and then press
OK.
2. After you highlight the appropriate letter, number, or symbol, press OK on the control
panel to select it.
The selection appears on the display.
TIP: To erase a letter, number, or symbol, select Clear on the visual keyboard,
and then press OK.
3. When you are finished entering text, numbers, or symbols, select Done on the visual
keyboard, and then press OK.
Use the HP Photosmart Software
The HP Photosmart Software provides a fast and easy way to make prints of your photos.
It also provides access to other basic HP imaging software features, such as saving and
viewing your photos.
For more information on using the HP Photosmart Software:
•
Check the Contents panel on the left. Look for the HP Photosmart Software Help
contents book at the top.
•
If you do not see the HP Photosmart Software Help contents book at the top of the
Contents panel, access the software help through the HP Solution Center.
Use the HP Photosmart Software
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Chapter 2
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HP All-in-One overview
3 Find more information
You can access a variety of resources, both printed and onscreen, that provide
information about setting up and using the HP All-in-One.
Start Here guide
The Start Here guide provides instructions for setting up the HP All-in-One,
including printhead installation, ink cartridge insertion, paper loading, and
software installation. Make sure you follow the steps in the Start Here guide in
order.
If you have problems during setup, check the Start Here guide for
onscreen Help.
Basics Guide
The Basics Guide contains an overview of the HP All-in-One, including step-
by-step instructions for basic tasks, troubleshooting tips, and technical
information.
HP Photosmart animations
The HP Photosmart animations, located in the relevant sections of the onscreen
Help, show you how to complete key tasks on the HP All-in-One. You will learn
how to load paper, insert a memory card, replace the ink cartridges, and scan
originals.
Onscreen Help
The onscreen Help provides detailed instructions on using all features of the
HP All-in-One.
The How Do I? section provides links so you can quickly find information
on performing common tasks.
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•
•
The HP All-in-One overview section provides general information about
the main features of the HP All-in-One.
The Troubleshooting section provides information about resolving errors
you might encounter with the HP All-in-One.
Readme
The Readme file contains the most recent information which might not be found
in other publications.
Install the software to access the Readme file.
If you have Internet access, you can get help and support from the HP Web
site. This Web site offers technical support, drivers, supplies, and ordering
information.
Find more information
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Chapter 3
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Find more information
4 Finish setting up the HP All-in-
One
After you have completed the steps in your Start Here guide, refer to this section to help
you finish setting up the HP All-in-One. This section contains important setup-related
information for your product.
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This section contains the following topics:
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Set your preferences
Before you begin using your product, you should review and, if necessary, adjust the
general settings described in this section.
This section contains the following topics:
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Set your language and country/region
The language setting determines which language the HP All-in-One uses to show
messages on the display. The country/region setting determines the default paper sizes
and layouts for printing. You can change these settings at any time by using the following
procedure.
To set your language and country/region
1. Press Setup.
2. Press the down arrow button to highlight Preferences, and then press OK.
3. Press the down arrow button to highlight Set Language, and then press OK.
4. Press the down arrow button to scroll through the languages. When the language you
want to use is highlighted, press OK.
Set your preferences
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Chapter 4
5. When prompted, press the down arrow button to highlight Yes for confirmation, and
then press OK.
The Preferences menu reappears.
6. Press the down arrow button to highlight Set Country/Region, and then press OK.
7. Press the down arrow button to scroll through the countries/regions. When the
country/region you want to use is highlighted, press OK.
8. When prompted, press the down arrow button to highlight Yes for confirmation, and
then press OK.
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Set the default paper tray for PictBridge/DPOF/UPnP printing
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You can set the default paper tray to use when you print photos from a Pictbridge device,
DPOF file, or a Universal Plug and Play (UPnP) device. This setting only applies to print
jobs where the paper size settings are not specified on the Pictbridge device, DPOF file,
or the UPnP device.
To set the default paper tray
1. Press Setup.
2. Press the down arrow button to highlight Preferences, and then press OK.
3. Press the down arrow button to highlight Device-Printer Tray Select, and then press
OK.
4. Press the down arrow or the up arrow button to highlight one of the following, and
then press OK.
•
Prompt for Tray: This option prompts for selecting a tray whenever a print job is
sent.
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•
Photo Tray: This selects the photo tray.
Main Tray: This selects the main input tray.
Enable faster browsing of photos
You can set up the HP All-in-One to enable faster photo browsing by writing small
thumbnails to the memory card. The thumbnails take up a relatively small amount of
space and are used to speed up the browsing performance of photos on the card.
NOTE: This feature is on by default.
To turn faster browsing on or off
1. Press Setup.
2. Press the down arrow button to highlight Preferences, and then press OK.
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Finish setting up the HP All-in-One
3. Press the down arrow button to highlight Enable Faster Browsing, and then press
OK.
4. Press the down arrow or the up arrow button to highlight On or Off, and then press
OK.
Set the energy save mode
When you turn off the HP All-in-One, it goes into Energy Save mode by default. This
makes the product more energy efficient, but also means it can take longer than expected
to turn the product on. Additionally, when turned off in Energy Save mode, the HP All-in-
One might not be able to complete some automated maintenance tasks. If you routinely
see messages on the display about a real-time clock failure or if you want to reduce the
start-up time, you can turn off the Energy Save mode.
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NOTE: This feature is on by default.
To turn energy saving mode on or off
1. Press Setup.
2. Press the down arrow button to highlight Preferences, and then press OK.
3. Press the down arrow button to highlight Energy Save Mode, and then press OK.
4. Press the down arrow or the up arrow button to highlight On or Off, and then press
OK.
Set the paper tray for printing from a Bluetooth device
Set the default paper tray to use when you print photos from a Bluetooth device.
To set the paper tray for printing from a Bluetooth device
1. Press Setup.
2. Press the down arrow button to highlight Bluetooth, and then press OK.
3. Press the down arrow button to highlight Bluetooth Tray Select, and then press
OK.
4. Press the down arrow button to highlight Main Tray or Photo Tray, and then press
OK.
Restore the factory defaults
You can restore the current settings to what they were when you purchased the HP All-
in-One.
Set your preferences
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Chapter 4
NOTE: Restoring the factory defaults will not affect any changes you made to scan
settings and the language and country/region settings.
You can perform this process from the control panel only.
To restore the factory defaults
1. Press Setup.
F
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2. Press the down arrow button to highlight Tools, and then press OK.
3. Press the down arrow button to highlight Restore Factory Defaults, and then press
OK.
The factory default settings are restored.
Play a slideshow on the display
You can set up the HP All-in-One to play a slideshow on the display, similar to a
screensaver on a computer, when you are not using the product.
There are two types of slideshows that you can enable:
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Demo Mode: appears after the HP All-in-One is inactive for one minute. The HP All-
in-One shows interactive slides that enable you to try various features of the product.
If Demo Mode is on, the product will not go to a low power sleep mode. Demo
Mode is off by default.
NOTE: HP recommends leaving Demo Mode off.
Tips Slideshow: appears only after you print from the computer. The HP All-in-One
shows a short set of slides with information describing special features available on
the product. The slideshow plays twice and then the display returns to the Home
screen. Tips Slideshow is on by default.
To turn the demo mode on or off
1. Press Setup.
2. Press the down arrow button to highlight Tools, and then press OK.
3. Press the down arrow button to highlight Demo Mode, and then press OK.
4. Press the down arrow or the up arrow button to highlight On or Off, and then press
OK.
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Finish setting up the HP All-in-One
To turn the tips slideshow on or off
1. Press Setup.
2. Press the down arrow button to highlight Tools, and then press OK.
3. Press the down arrow button to highlight Tips Slideshow, and then press OK.
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4. Press the down arrow or the up arrow button to highlight On or Off, and then press
OK.
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Connect to a computer
The HP All-in-One comes equipped with a USB port so you can connect directly to a
computer using a USB cable. You can also connect the HP All-in-One to either a wired
or wireless network.
Description
Recommended number Supported software
Setup instructions
of connected
features
computers for best
performance
USB connection
One computer connected All features are
Follow the Start Here
guide for detailed
instructions.
with a USB cable to the
rear USB 2.0 High Speed
port on the HP All-in-One.
supported.
Wired (Ethernet) network Up to five computers
All features are
supported.
Follow the instructions in
connection
connected to an HP All-
in-One using a hub or
router.
Integrated Wireless
(WLAN 802.11) network
connection
Up to five computers
connected using a
wireless router
All features are
supported.
Follow instructions in “Set
(infrastructure mode).
One computer (ad hoc
mode).
Printer sharing
Up to five computers.
All features resident on
the host computer are
supported. Only printing
is supported from the
other computers.
Follow the instructions in
The host computer must
be on at all times in order
to print from the other
computers.
USB connection
The HP All-in-One supports a rear USB 2.0 High Speed port for connection to a computer.
If you use a USB cable to connect the HP All-in-One to a computer on a network, you
can set up printer sharing on your computer. This enables other computers on the network
to print to the HP All-in-One, using your computer as the host.
The host computer (your computer, connected directly to the HP All-in-One by a USB
cable) has full software functionality. Other computers, which are referred to as the
Connect to a computer
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Chapter 4
clients, have access only to the print features. HP recommends upto 5 computers for the
best performance. You must perform other functions from the host computer or from the
control panel on the HP All-in-One.
To connect the product with the USB cable
▲ Refer to the Start Here guide that came with your product for information on
connecting to a computer with a USB cable.
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NOTE: Do not connect the USB cable to the product until you are prompted to
do so.
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To enable printer sharing on a Windows computer
▲ Refer to the user guide that came with your computer or see the Windows onscreen
Help.
Network connection
This section describes how to connect the HP All-in-One to a network and how to view
and manage network settings.
If you want to:
See this section:
Connect to a wired (Ethernet) network.
Connect to a wireless network with a wireless
router (infrastructure).
Connect directly to a wireless-capable
computer without a wireless router (ad hoc).
networked environment.
Add connections to more computers on the
network.
Change the HP All-in-One from a USB
connection to a network connection.
NOTE: Use the instructions in this section if
you first installed the HP All-in-One with a USB
connection, and you now want to change to
either a wireless or Ethernet network
connection.
View or change the network settings.
Find troubleshooting information.
NOTE: You can connect the HP All-in-One to either a wireless or wired network, but
not both at the same time.
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Finish setting up the HP All-in-One
Set up the HP All-in-One on a wired (Ethernet) network
This section describes how to connect the HP All-in-One to a router, switch, or hub using
an Ethernet cable and how to install the HP Photosmart Software for a network
connection. This is known as a wired or Ethernet network.
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s
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To set up the HP All-in-One on a wired
network, you need to do the following:
See this section:
First, collect all of the required materials.
Next, connect to a wired network.
Finally, install the software.
What you need for a wired network
Before you connect the HP All-in-One to a network, make sure you have all of the required
materials.
A functional Ethernet network that includes a router, switch, or hub with an Ethernet
port.
❑
CAT-5 Ethernet cable.
❑
Although standard Ethernet cables look similar to standard telephone cables, they
are not interchangeable. There is a different number of wires in each one, and each
has a different connector. An Ethernet cable connector (also called an RJ-45
Connect to a computer
25
Chapter 4
connector) is wider and thicker and always has 8 contacts on the end. A phone
connector has between 2 and 6 contacts.
A desktop computer or laptop with an Ethernet connection.
❑
NOTE: The HP All-in-One supports both 10 Mbps and 100 Mbps Ethernet
networks. If you are purchasing, or have purchased, a network interface card
(NIC), make sure it can operate at either speed.
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Connect the HP All-in-One to the network
To connect the HP All-in-One to the network, use the Ethernet port on the back of the
product.
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To connect the product to the network
1. Remove the yellow plug from the back of the product.
2. Connect the Ethernet cable to the Ethernet port on the back of the product.
3. Connect the other end of the Ethernet cable to an available port on your Ethernet
router or switch.
4. Once you have connected the product to the network, install the software.
Related topics
26
Finish setting up the HP All-in-One
Set up the HP All-in-One on an integrated wireless (WLAN 802.11) network
The HP All-in-One uses an internal networking component that supports a wireless
network.
For optimal performance and security in your wireless network, HP recommends you use
a wireless router or access point (802.11) to connect the product and the other network
elements. When network elements are connected through a wireless router or access
point, this is called an infrastructure network.
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The advantages of a wireless infrastructure network as compared to an ad hoc network
include:
•
•
•
•
•
Advanced network security
Enhanced reliability
Network flexibility
Better performance
Shared Broadband Internet access
To set up the HP All-in-One on an integrated See this section:
wireless WLAN 802.11 network, you need to
do the following:
First, collect all of the required materials.
router, and run the Wireless Setup Wizard.
Finally, install the software.
What you need for an integrated wireless WLAN 802.11 network
To connect the HP All-in-One to an integrated wireless WLAN 802.11 network, you will
need the following:
A wireless 802.11 network that includes a wireless router or access point
(recommended).
❑
A desktop computer or laptop with either wireless networking support, or a network
interface card (NIC). The computer must be connected to the wireless network that
you intend to install the HP All-in-One on.
❑
Connect to a computer
27
Chapter 4
Broadband Internet access (optional but recommended) such as cable or DSL.
❑
❑
If you connect the HP All-in-One on a wireless network that has Internet access, HP
recommends that you use a wireless router (access point or base station) that uses
Dynamic Host Configuration Protocol (DHCP).
Network name (SSID).
❑
❑
WEP key or WPA Passphrase (if needed).
F
Connect to an integrated wireless WLAN 802.11 network
The Wireless Setup Wizard provides an easy way to connect the HP All-in-One to your
network. You can also use SecureEasySetup, if your wireless router or access point
supports this feature. See the documentation that came with your wireless router or
access point to find out if it supports using SecureEasySetup and for additional setup
instructions.
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CAUTION: To prevent other users from accessing your wireless network, HP
strongly recommends using a password or passphrase (Wi-Fi Protected Access
(WPA) or Wired Equivalent Privacy (WEP) security) and a unique network name
(Service set identifier (SSID)) for your wireless router. Your wireless router might have
been shipped with a default network name, which is typically the manufacturer name.
If you use the default network name, your network can be easily accessed by other
users using the same default network name (SSID). It also means that the HP All-in-
One might accidently connect to a different wireless network in your area which uses
the same network name. If this happens you will not be able to access the HP All-in-
One. For more information on how to change the network name, see the
documentation that came with your wireless router.
NOTE: Before connecting to a wireless infrastructure network, ensure that an
Ethernet cable is not connected to the HP All-in-One.
To connect the product with the Wireless Setup Wizard
1. Write down the following information about your access point:
•
•
Network Name (also called SSID)
WEP Key, WPA Passphrase (if needed)
If you do not know where to find this information, see the documentation that came
with your wireless access point. You might be able to find the SSID and the WEP key
or WPA passphrase on the Embedded Web Server (EWS) for the access point. For
information on how to open the access point EWS, see the access point
documentation.
NOTE: If the network is set up with an Apple AirPort base station and you are
using a password instead of WEP HEX or WEP ASCII to access this network, you
need to get the equivalent WEP key. See the documentation that came with the
Apple AirPort base station for more information.
2. Press Setup.
28
Finish setting up the HP All-in-One
3. Press the down arrow button until Network is highlighted, and then press OK.
4. Press the down arrow button to highlight Wireless Setup Wizard, and then press
OK.
This runs the Wireless Setup Wizard. The setup wizard searches for available
networks, and then displays a list of detected network names (SSIDs). The networks
with the strongest signal appear first, the weakest appear last.
5. Press the down arrow button to highlight the name of the network you wrote down in
step 1, and then press OK.
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If you do not see your network name in the list
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a. Select Enter a New Network Name (SSID). If necessary, use the down arrow
button to highlight it, and then press OK.
F
The visual keyboard appears.
b. Enter the SSID. Use the arrow buttons on the control panel to highlight a letter or
number on the visual keyboard, and then press OK to select it.
NOTE: You must enter the exact uppercase (capital) and lowercase (small)
letters. Otherwise, the wireless connection will fail.
c. When you are finished entering the new SSID, use the arrow buttons to highlight
Done on the visual keyboard, and then press OK.
d. Press the down arrow button until Infrastructure is highlighted, and then press
OK.
e. Press the down arrow button until WEP encryption or WPA encryption is
highlighted, and then press OK.
If you do not want to use WEP encryption, press the down arrow button until No,
my network does not use encryption is highlighted, and then press OK. Go to
step 7.
6. If prompted, enter your WPA or WEP key as follows:
a. Use the arrow buttons to highlight a letter or number on the visual keyboard, and
then press OK to select it.
NOTE: You must enter the exact uppercase (capital) and lowercase (small)
letters. Otherwise, the wireless connection will fail.
b. When you are finished entering the WPA or WEP key, use the arrow buttons to
highlight Done on the visual keyboard.
c. Press OK to confirm.
The product will attempt to connect to the network. If a message says you entered
an invalid WPA or WEP key, check the key you wrote down for your new network,
follow the prompts to correct the key, and then try again.
The wireless network test runs, performing a series of diagnostic tests to determine
whether network setup is successful. The wireless network test prints upon
completion of the test.
7. When the product connects successfully to the network, go to your computer to install
the software on each computer that will use the network.
Connect to a computer
29
Chapter 4
To connect the product with SecureEasySetup
1. Activate SecureEasySetup on your wireless router or access point.
2. Press Setup.
F
3. Press the down arrow button until Network is highlighted, and then press OK.
4. Press the down arrow button to highlight Wireless Setup Wizard, and then press
OK.
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5. Follow the onscreen prompts on the display to complete the connection.
6. When the product connects successfully to the network, go to your computer to install
the software on each computer that will use the network.
NOTE: If the connection fails, the wireless router or access point might have
timed out after you activated SecureEasySetup. Repeat the above task, ensuring
that you complete the steps on the control panel of the product immediately after
pressing the button on the wireless router or access point.
Related topics
•
•
Set up the HP All-in-One using an ad hoc wireless connection
Use this section if you want to connect the HP All-in-One to a wireless-capable computer
without using a wireless router or access point.
There are two methods you may use to connect the HP All-in-One to your computer using
an ad hoc wireless network connection. Once connected, you can install the HP All-in-
One software.
▲ Turn on the wireless radio for the HP All-in-One and the wireless radio on your
computer. On your computer, connect to the network name (SSID) hpsetup, which
is the default ad hoc network created by the HP All-in-One.
If the HP All-in-One was previously configured for a different network, use Restore
Network Defaults to restore the default ad hoc profile of hpsetup.
30
Finish setting up the HP All-in-One
OR
▲ Use an ad hoc network profile on your computer to connect to the product. If your
computer is not currently configured with an ad hoc network profile, consult the Help
file for your computer Operating System for the proper method to create an ad hoc
profile on your computer. Once the ad hoc network profile has been created, run the
Wireless Setup Wizard from the Network menu on the HP All-in-One and select the
ad hoc network profile you created on your computer.
NOTE: An ad hoc connection can be used if you do not have a wireless router or
access point but do have a wireless radio on your computer. However, an ad hoc
connection may result in a lower level of network security and possibly reduced
performance when compared to an infrastructure network connection using a wireless
router or access point.
u
s
F
To set up the HP All-in-One on a wireless ad See this section:
hoc network, you need to do the following:
First, collect all of the required materials.
Next, prepare your computer by creating a
network profile.
Next, run the Wireless Setup Wizard.
Finally, install the software.
What you need for an ad hoc network
To connect the HP All-in-One to a Windows computer with an ad hoc connection, the
computer must have a wireless network adapter and an ad hoc profile.
Create a network profile for a Windows Vista or Windows XP computer
Prepare your computer for an ad hoc connection by creating a network profile.
To create a network profile
NOTE: The product comes configured with a network profile with hpsetup as the
network name (SSID). However, for security and privacy HP recommends you create
a new network profile on your computer as described here.
1. In the Control Panel, double-click Network Connections.
2. On the Network Connections window, right-click the Wireless Network
Connection. If you see Enable on the pop-up menu, select it. Otherwise, if you see
Disable on the menu, the wireless connection is already enabled.
3. Right-click the Wireless Network Connection icon, and then click Properties.
4. Click the Wireless Networks tab.
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Chapter 4
5. Select the Use Windows to configure my wireless network settings check box.
6. Click Add, and then do the following:
a. In Network name (SSID) box, type in a unique network name of your choice.
NOTE: The network name is case sensitive, so it is important to remember
any uppercase (capital) and lowercase (small) letters.
b. If there is a Network Authentication list, select Open. Otherwise, go to the next
F
step.
c. In the Data encryption list, select WEP.
NOTE: It is possible to create a network that does not use a WEP key.
u
However, HP recommends using a WEP key in order to secure your network.
d. Make sure that the check box is not selected next to The key is provided for me
automatically. If it is selected, click the check box to clear it.
e. In the Network key box, type a WEP key that has exactly 5 or exactly 13
alphanumeric (ASCII) characters. For example, if you enter 5 characters, you
might enter ABCDE or 12345. Or, if you enter 13 characters, you might enter
ABCDEF1234567. (12345 and ABCDE are examples only. Select a combination
of your choosing.)
Alternatively, you can use HEX (hexadecimal) characters for the WEP key. A HEX
WEP key must be 10 characters for 40 bit encryption, or 26 characters for 128 bit
encryption.
f. In the Confirm network key box, type the same WEP key you typed in the
previous step.
NOTE: You must remember the exact uppercase (capital) and lowercase
(small) letters. If you enter your WEP key incorrectly on the product, the
wireless connection will fail.
g. Write down the WEP key exactly as you typed it, including uppercase and
lowercase letters.
h. Select the check box for This is a computer-to-computer (ad hoc) network;
wireless access points are not used.
i. Click OK to close the Wireless network properties window, and then click OK
again.
j. Click OK again to close the Wireless Network Properties Connection window.
Related topics
•
•
Create a network profile for other operating systems
If you have an operating system other than Windows Vista or Windows XP, HP
recommends that you use the configuration program that came with your wireless LAN
card. To find the configuration program for your wireless LAN card, access your
computer's list of programs.
Using the LAN card configuration program, create a network profile that has the following
values:
32
Finish setting up the HP All-in-One
•
Network name (SSID): Mynetwork (example only)
NOTE: You should create a network name that is unique and easy for you to
remember. Just remember that the network name is case-sensitive. Therefore,
you must remember which letters are uppercase and lowercase.
•
•
Communication mode: ad hoc
Encryption: enabled
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Connect to a wireless ad hoc network
s
You can use the Wireless Setup Wizard to connect the HP All-in-One to a wireless ad
hoc network.
F
To connect to a wireless ad hoc network
1. Press Setup.
2. Press the down arrow button until Network is highlighted, and then press OK.
3. Press the down arrow button to highlight Wireless Setup Wizard, and then press
OK.
This runs the Wireless Setup Wizard. The setup wizard searches for available
networks, and then displays a list of detected network names (SSIDs). The
infrastructure networks appear first in the list, followed by available ad hoc networks.
The networks with the strongest signal appear first, the weakest appear last.
4. On the display, look for the network name you created on your computer (for example,
Mynetwork).
5. Use the arrow buttons to highlight the network name, and then press OK.
If you found your network name and selected it, go on to step 6.
If you do not see your network name in the list
a. Select Enter a New Network Name (SSID).
The visual keyboard appears.
b. Enter the SSID. Use the arrow buttons on the control panel to highlight a letter or
number on the visual keyboard, and then press OK to select it.
NOTE: You must enter the exact uppercase (capital) and lowercase (small)
letters. Otherwise, the wireless connection will fail.
c. When you are finished entering the new SSID, use the arrow buttons to highlight
Done on the visual keyboard, and then press OK.
TIP: If the product is unable to discover the network based on the network
name you entered, you will see the following prompts. You may want to move
the product closer to the computer and try running the Wireless Setup Wizard
again to automatically discover the network.
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33
Chapter 4
d. Press the down arrow button until Ad Hoc is highlighted, and then press OK.
e. Press the down arrow button until Yes, my network uses WEP encryption is
highlighted, and then press OK. The visual keyboard displays.
If you do not want to use WEP encryption, press the down arrow button until No,
my network does not use encryption is highlighted, and then press OK. Go to
step 7.
6. If prompted, enter your WEP key as follows. Otherwise go to step 7.
a. Use the arrow buttons to highlight a letter or number on the visual keyboard, and
then press OK to select it.
F
NOTE: You must enter the exact uppercase (capital) and lowercase (small)
u
letters. Otherwise, the wireless connection will fail.
b. When you are finished entering the WEP key, use the arrow buttons to highlight
Done on the visual keyboard.
7. Press OK again to confirm.
The product will attempt to connect to the SSID. If a message says you entered an
invalid WEP key, check the key you wrote down for your new network, follow the
prompts to correct the WEP key, and then try again.
8. When the product connects successfully to the network, go to your computer to install
the software.
NOTE: You can print the Wireless Network Test report at the end of a successful
Wireless Setup Wizard connection which can help identify any potential future
issues with the network setup.
Related topics
•
•
Install the software for a network connection
Use this section to install the HP Photosmart software on a computer connected to a
network. Before you install the software, make sure you have connected the HP All-in-
One to a network.
NOTE: If your computer is configured to connect to a series of network drives, make
sure that your computer is currently connected to these drives before installing the
software. Otherwise, the HP Photosmart software installer might try to use one of the
reserved drive letters and you will not be able to access that network drive on your
computer.
NOTE: Installation time can range from 20 to 45 minutes depending on your
operating system, the amount of available space, and the processor speed of your
computer.
34
Finish setting up the HP All-in-One
To install the Windows HP Photosmart Software
1. Quit all applications running on your computer, including any virus detection software.
2. Insert the Windows CD that came with the product into the CD-ROM drive on your
computer and follow the onscreen instructions.
3. If a dialog box about firewalls appears, follow the instructions. If you see firewall pop-
up messages, you must always accept or allow the pop-up messages.
4. On the Connection Type screen, select Through the network, and then click
Next.
u
The Searching screen appears as the Setup program searches for the product on
the network.
s
5. On the Printer Found screen, verify that the printer description is correct.
If more than one printer is found on the network, the Printers Found screen appears.
Select the product you want to connect.
F
6. Follow the prompts to install the software.
When you have finished installing the software, the product is ready for use.
7. If you disabled any virus detection software on your computer, make sure to enable
it again.
8. To test your network connection, go to your computer and print a self-test report to
the product.
Connect to additional computers on a network
You can connect the HP All-in-One to more than one computer on a small network of
computers. If the HP All-in-One is already connected to a computer on a network, for
each additional computer you must install the HP Photosmart Software. During
installation of a wireless connection, the software will discover the SSID (network name)
of the existing network. Once you have set up the HP All-in-One on the network you will
not need to configure it again when you add additional computers.
NOTE: You can connect the HP All-in-One to either a wireless or wired network, but
not both at the same time.
Related topics
Change the HP All-in-One from a USB connection to a network connection
If you first install the HP All-in-One with a USB connection, you can later change to either
a wireless or Ethernet network connection. If you already understand how to connect to
a network, you can use the general directions below.
NOTE: For optimal performance and security in your wireless network, use an
access point (such as a wireless router) to connect the HP All-in-One.
To change a USB connection to a wired (Ethernet) connection
1. Unplug the USB connection from the back of the product.
2. Connect an Ethernet cable from the Ethernet port on the back of the product to an
available Ethernet port on the router or switch.
Connect to a computer
35
Chapter 4
3. Install the software for a network connection, choose Add a product, and then
choose Through the network.
4. When the installation is complete, open Printers and Faxes (or Printers) in the
Control Panel and delete the printers from the previous USB installation.
To change a USB connection to an integrated wireless WLAN 802.11 connection
1. Unplug the USB connection from the back of the product.
2. Press Setup.
F
u
3. Press the down arrow button until Network is highlighted, and then press OK.
4. Press the down arrow button to highlight Wireless Setup Wizard, and then press
OK.
This runs the Wireless Setup Wizard.
5. Install the software for a network connection, choose Add a Device, and then choose
Through the network.
6. When the installation is complete, open Printers and Faxes (or Printers) in the
Control Panel and delete the printers for the USB installation.
For more detailed instructions on connecting the HP All-in-One to a network, see:
•
•
•
Manage your network settings
You can manage network settings for the HP All-in-One through the HP All-in-One control
panel. Additional advanced settings are available in the Embedded Web Server, a
configuration and status tool you access from your Web browser using an existing
network connection to the HP All-in-One.
This section contains the following topics:
•
•
•
•
Change basic network settings from the control panel
The HP All-in-One control panel enables you to set up and manage a wireless connection
and to perform a variety of network management tasks. This includes viewing the network
settings, restoring the network defaults, turning the wireless radio on and off, and
changing the network settings.
36
Finish setting up the HP All-in-One
This section contains the following topics:
•
•
•
•
•
Use the Wireless Setup Wizard
u
The Wireless Setup Wizard provides an easy way to set up and manage a wireless
connection to the HP All-in-One.
s
F
To run the Wireless Setup Wizard
1. Press Setup.
2. Press the down arrow button until Network is highlighted, and then press OK.
3. Press the down arrow button to highlight Wireless Setup Wizard, and then press
OK.
This runs the Wireless Setup Wizard.
Related topics
•
•
View and print network settings
You can display a summary of the network settings on the HP All-in-One control panel,
or you can print a more detailed configuration page. The network configuration page lists
all of the important network settings such as the IP address, link speed, DNS, and mDNS.
To view and print the network settings
1. Press Setup.
2. Press the down arrow button until Network is highlighted, and then press OK.
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Chapter 4
3. Press the down arrow button until View Network Settings is highlighted, and then
press OK.
4. Do one of the following:
•
•
•
To display wired network settings, press the down arrow button until Display
Wired Summary is highlighted, and then press OK.
To display wireless network settings, press the down arrow button until
Display Wireless Summary is highlighted, and then press OK.
F
To print the network configuration page, press the down arrow button until
Print Network Configuration Page is highlighted, and then press OK.
Related topics
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Restore network defaults
You can reset the network settings to what they were when you purchased the HP All-in-
One.
CAUTION: This will erase all wireless setup information that you have entered. In
order to restore this information, you will need to run the Wireless Setup Wizard again.
To restore network defaults
1. Press Setup.
2. Press the down arrow button until Network is highlighted, and then press OK.
3. Press the down arrow button until Restore Network Defaults is highlighted, and then
press OK.
4. Press OK to confirm that you want to restore the network defaults.
Turn the wireless radio on and off
In order to stay connected to a wireless network, the wireless radio must stay on. When
the radio is on, the blue light on the front of the HP All-in-One is lit. However, if the HP All-
in-One is connected to a wired network or you have a USB connection, the radio is not
used. In this case you might want to turn the radio off.
To turn the wireless radio on and off
1. Press Setup.
2. Press the down arrow button until Network is highlighted, and then press OK.
38
Finish setting up the HP All-in-One
3. Press the down arrow button until Wireless Radio is highlighted, and then press
OK.
4. Press the down arrow button to highlight On or Off, and then press OK.
Print the wireless network test
The wireless network test performs a series of diagnostic tests to determine whether
network setup is successful. If an issue is detected, a recommendation on how to correct
the issue will be included on the printed report. You can print the wireless network test at
any time.
u
s
To print the wireless test report
F
1. Press Setup.
2. Press the down arrow button until Network is highlighted, and then press OK.
3. Press the down arrow button until Wireless Network Test is highlighted, and then
press OK.
The Wireless Network Test prints.
Related topics
Change advanced network settings from the control panel settings
The advanced network settings are provided for your convenience. However, unless you
are an advanced user, you should not change any of these settings.
This section contains the following topics:
•
•
Set link speed
You can change the speed at which data is transmitted over the network. The default is
Automatic.
To set link speed
1. Press Setup.
2. Press the down arrow button until Network is highlighted, and then press OK.
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Chapter 4
3. Press the down arrow button until Advanced Setup is highlighted, and then press
OK.
Press the down arrow button until Set Link Speed is highlighted, and then press
OK.
4. Press the down arrow button to select the link speed that matches your network
hardware, and then press OK to confirm the setting.
•
•
•
•
•
Automatic
10-Full
F
10-Half
100-Full
100-Half
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Change IP settings
The default setting for the IP settings is Automatic, which sets the IP settings
automatically. However, if you are an advanced user, you might want to manually change
the IP address, subnet mask, or the default gateway. To see the IP address and subnet
mask of the HP All-in-One, print a network configuration page from the HP All-in-One.
NOTE: When manually entering an IP setting, you must already be connected to an
active network, otherwise the setting will not stay when you exit from the menu.
CAUTION: Be careful when manually assigning an IP address. If you enter an invalid
IP address during the installation, your network components will not be able to connect
with the HP All-in-One.
To change IP settings
1. Press Setup.
2. Press the down arrow button until Network is highlighted, and then press OK.
3. Press the down arrow button until Advanced Setup is highlighted, and then press
OK.
4. Press the down arrow button until IP Settings is highlighted, and then press OK.
If the product is already connected to a wired network, you are prompted to confirm
that you want to change the IP settings. Press OK.
5. Press the down arrow button until Manual is highlighted, and then press OK.
6. Press the down arrow button to highlight one of the following IP settings, and then
press OK.
•
•
•
IP Address
Subnet Mask
Default Gateway
7. Enter your changes, and then press OK to confirm the setting.
40
Finish setting up the HP All-in-One
Related topics
•
•
Use the Embedded Web Server
If your computer is connected to an HP All-in-One on a network, you can access the
Embedded Web Server that resides in the HP All-in-One. The Embedded Web Server is
a Web-based user interface that provides some options not available on the HP All-in-
One control panel like advanced network security options. The Embedded Web Server
also enables you to monitor status, change product preferences, and order supplies.
u
s
NOTE: Use the Embedded Web Server to change network settings not available on
F
the control panel.
This section contains the following topics:
•
•
Access the Embedded Web Server
The computer you use to access the Embedded Web Server on the HP All-in-One must
be connected to the same network as the HP All-in-One.
To access the Embedded Web Server
1. Print a network configuration page to find the IP address for the product.
2. In the Address box in your Web browser on your computer, type the IP address of
the product, as shown on the network settings page. For example, http://
192.168.1.101.
The Embedded Web Server Home page appears, showing information for the
product.
NOTE: If you are using a proxy server in your browser, you might need to disable
it to access the Embedded Web Server.
3. If you need to change the language displayed in the Embedded Web Server, do the
following:
a. Click the Settings tab.
b. Click Select Language in the Settings navigation menu.
c. In the Select Language list, click the appropriate language.
d. Click Apply.
4. Click the Home tab to access the product and network information, or click the
Networking tab to access more network information or to modify network information.
5. Make any configuration changes.
6. Close the Embedded Web Server.
Related topics
Connect to a computer
41
Chapter 4
Use the Embedded Web Server to modify network settings
The Embedded Web Server gives you an intuitive interface to your network connection
parameters.
To access the Embedded Web Server setup wizard
1. Print a network configuration page to find the IP address for the product.
2. In the Address box in your Web browser on your computer, type the IP address of
the product, as shown on the network settings page. For example, http://
192.168.1.101.
F
The Embedded Web Server Home page appears, showing information for the
product.
u
NOTE: If you are using a proxy server in your browser, you might need to disable
it to access the Embedded Web Server.
3. Click the Networking tab.
4. Click Wired (802.3) or Wireless (802.11) in the Connections navigation menu.
5. Click Start Wizard, and then follow all of the wizard instructions.
Related topics
Network configuration page definitions
The network configuration page shows the network settings for the product. There are
settings for general information, 802.3 wired (Ethernet), and 802.11 wireless.
This section contains the following topics:
•
•
•
Related topics
•
•
42
Finish setting up the HP All-in-One
General network settings
The following table describes the general network settings shown on the network
configuration page.
Parameter
Description
Network Status
Status of the HP All-in-One:
Ready: The HP All-in-One is ready to receive or transmit data.
•
•
Offline: The HP All-in-One is not currently connected to the network.
p
s
Active connection Network mode of the HP All-in-One:
type
Wired: The HP All-in-One is connected by Ethernet cable to an IEEE
802.3 network.
•
i
Wireless: The HP All-in-One is connected to a wireless (802.11) network.
None: There is no network connection.
•
•
URL
The IP address of the Embedded Web Server.
NOTE: You will need to know this URL when you try to access the
Embedded Web Server.
Firmware
Revision
The internal networking component and firmware revision code.
NOTE: If you call HP Support, depending on the problem, you might be
asked to provide the firmware revision code.
Hostname
The TCP/IP name assigned by the installation software to the product. By
default, this is the letters HP followed by the last 6 digits of the Media Access
Control (MAC) address.
Admin Password Status of the administrator's password for the Embedded Web Server:
Set: Password is specified. You must enter the password to make
changes to the Embedded Web Server parameters.
•
•
Not Set: No password is set. A password is not required for making
changes to the Embedded Web Server parameters.
mDNS
Some local and ad hoc networks do not use central DNS servers. They use
a DNS alternative called mDNS.
With mDNS, your computer can find and use any HP All-in-One connected
to your local area network. It can also work with any other Ethernet-enabled
product that appears on the network.
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Chapter 4
Wired (802.3) network settings
The following table describes the 802.3 wired settings shown on the network configuration
page.
Parameter
Description
Hardware
Address (MAC)
The Media Access Control (MAC) address that identifies the HP All-in-One.
This is a unique 12-digit identification number assigned to networking
hardware for identification, including routers, switches, and other such
devices. No two pieces of hardware have the same MAC address.
F
NOTE: Some Internet service providers (ISPs) require that you register the
MAC address of the Network Card or LAN Adapter that was connected to
your cable or DSL modem during installation.
u
IP Address
This address uniquely identifies the product on the network. IP addresses are
assigned dynamically through DHCP or AutoIP. You can also set up a static
IP address, though this is not recommended.
CAUTION: Be careful when manually assigning an IP address. An invalid
IP address during installation will prevent your network components from
seeing the HP All-in-One.
Subnet Mask
A subnet is an IP address assigned by the installation software to make an
additional network available as part of a larger network. Subnets are specified
by a subnet mask. This mask determines which of the HP All-in-One IP
address bits identify the network and subnet, and which bits identify the
product itself.
NOTE: It is recommended that the HP All-in-One and the computers that
use it all reside on the same subnet.
Default Gateway
A node on a network that serves as an entrance to another network. A node
in this instance can be a computer or some other product.
NOTE: The address of the default gateway is assigned by the installation
software, unless you have already set a manual IP address.
Configuration
Source
The protocol used to assign the IP address to the HP All-in-One:
AutoIP: The installation software automatically determines the
•
•
configuration parameters.
DHCP: The configuration parameters are supplied by a dynamic host
configuration protocol (DHCP) server on the network. On small networks,
this could be a router.
Manual: The configuration parameters are set manually, such as a static
IP address.
•
•
Not Specified: The mode used when the HP All-in-One is initializing.
DNS server
The IP address of the domain name service (DNS) for the network. When you
use the Web or send an e-mail message, you use a domain name to do it.
For example, the URL http://www.hp.com contains the domain name hp.com.
The DNS on the Internet translates the domain name into an IP address.
Devices use the IP addresses to refer to one another.
IP Address: The IP address of the domain name server.
•
•
Not Specified: The IP address is not specified, or the product is
initializing.
NOTE: Check to see if a DNS IP address appears on the network
configuration page. If no address is shown, obtain the DNS IP address from
your Internet service provider (ISP).
44
Finish setting up the HP All-in-One
(continued)
Parameter
Description
Link
Configuration
The speed at which data is transmitted over a network. Speeds include 10TX-
Full, 10TX-Half, 100TX-Full, and 100TX-Half. When set to None, networking
is disabled.
Total Packets
transmitted
The number of packets transmitted by the HP All-in-One without error since
it has been turned on. The counter clears after the HP All-in-One is turned
off. When a message is transmitted over a packet-switching network, it is
broken up into packets. Each packet contains the destination address as well
as the data.
u
Total Packets
received
The number of packets received by the HP All-in-One without error since it
has been turned on. The counter clears after the HP All-in-One is turned off.
s
F
Wireless (802.11) network settings
The following table describes the 802.11 wireless settings shown on the network
configuration page.
Parameter
Description
Hardware
Address (MAC)
The Media Access Control (MAC) address that identifies the HP All-in-One.
This is a unique 12-digit identification number assigned to networking
hardware for identification, including wireless access points, routers, and
other such products. No two pieces of hardware have the same MAC address.
Two MAC addresses are assigned: one for wired Ethernet and one for
wireless 802.11.
NOTE: Some Internet service providers (ISPs) require that you register the
MAC address of the Network Card or LAN Adapter that was connected to
your cable or DSL modem during installation.
IP Address
This address uniquely identifies the device on the network. IP addresses are
assigned dynamically through DHCP or AutoIP. You can also set up a static
IP address, though this is not recommended.
NOTE: Manually assigning an invalid IP address during installation will
prevent your network components from seeing the HP All-in-One.
Subnet Mask
A subnet is an IP address assigned by the installation software to make an
additional network available as part of a larger network. Subnets are specified
by a subnet mask. This mask determines which of the HP All-in-One IP
address bits identify the network and subnet, and which bits identify the
product itself.
NOTE: It is recommended that the HP All-in-One and the computers that
use it all reside on the same subnet.
Default Gateway
A node on a network that serves as an entrance to another network. A node
in this instance can be a computer or some other product.
NOTE: The address of the default gateway is assigned by the installation
software.
Configuration
Source
The protocol used to assign the IP address to the HP All-in-One:
AutoIP: The installation software automatically determines the
•
•
configuration parameters.
DHCP: The configuration parameters are supplied by a dynamic host
configuration protocol (DHCP) server on the network. On small networks,
this could be a router.
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Chapter 4
(continued)
Parameter
Description
Manual: The configuration parameters are set manually, such as a static
IP address.
•
•
Not Specified: The mode used when the HP All-in-One is initializing.
DNS server
The IP address of the domain name service (DNS) for the network. When you
use the Web or send an e-mail message, you use a domain name to do it.
For example, the URL http://www.hp.com contains the domain name hp.com.
The DNS on the Internet translates the domain name into an IP address.
Products use the IP addresses to refer to one another.
F
IP Address: The IP address of the domain name server.
•
•
Not Specified: The IP address is not specified, or the device is initializing.
u
NOTE: Check to see if a DNS IP address appears on the network
configuration page. If no address is shown, obtain the DNS IP address from
your Internet service provider (ISP).
Wireless Status
Status of the wireless network:
Connected: The HP All-in-One is connected to a wireless LAN and
everything is working.
•
•
Disconnected: The HP All-in-One is not connected to the wireless LAN
due to incorrect settings (such as the wrong WEP key), the HP All-in-One
is out of range, or an Ethernet cable is plugged in and connected to an
active network.
Disabled: The radio is turned off.
•
•
Not applicable: This parameter does not apply to this network type.
Communication
Mode
An IEEE 802.11 networking framework in which devices or stations
communicate with each other:
Infrastructure: The HP All-in-One communicates with other network
devices through a wireless access point, such as a wireless router or
base station.
•
•
•
Ad hoc: The HP All-in-One communicates directly with each device on
the network. No wireless router or access point is used. This is also called
a peer-to-peer network.
Not applicable: This parameter does not apply to this network type.
Network Name
(SSID)
Service Set Identifier. A unique identifier (up to 32 characters) that
differentiates one wireless local area network (WLAN) from another. The
SSID is also referred to as the network name. This is the name of the network
to which the HP All-in-One is connected.
Signal Strength
(1-5)
The transmitting or return signal graded on a scale of 1 to 5:
5: Excellent
•
•
•
•
•
•
•
4: Good
3: Fair
2: Poor
1: Marginal
No signal: No signal detected on the network.
Not applicable: This parameter does not apply to this network type.
Channel
The channel number currently being used for wireless communication. This
depends on the network in use, and might differ from the requested channel
46
Finish setting up the HP All-in-One
(continued)
Parameter
Description
number. Value is from 1 to 14; countries/regions might limit the range of
approved channels.
(number): Value ranging from 1 to 14, depending on country/region.
None: No channel is in use.
•
•
•
Not Applicable: The WLAN is disabled or this parameter does not apply
to this network type.
NOTE: In ad hoc mode, if you are not able to receive or transmit data
between your computer and the HP All-in-One, make sure that you are using
the same communication channel on your computer and the HP All-in-One.
In infrastructure mode, the channel is dictated by the access point.
u
s
F
Authentication
type
Type of authentication in use:
None: No authentication in use.
•
•
•
•
•
Open System (ad hoc and infrastructure): No authentication
Shared Key: WEP key is required.
WPA-PSK (infrastructure only): WPA with Pre-Shared Key.
Not applicable: This parameter does not apply to this network type.
Authentication verifies the identity of a user or product before granting access
to the network, making it more difficult for unauthorized users to access
network resources. This security method is common on wireless networks.
A network using Open System authentication does not screen network users
based on their identities. Any wireless user can have access from the network.
However, such a network might use WEP (Wired Equivalent Privacy)
encryption to provide a first level of security against casual eavesdroppers.
A network using Shared Key authentication provides increased security by
requiring users or products to identify themselves with a static key (a
hexadecimal or alphanumeric string). Every user or product on the network
shares the same key. WEP encryption is used along with shared key
authentication, using the same key for both authentication and encryption.
A network using server-based (WPA-PSK) authentication provides
significantly stronger security, and is supported in most wireless access
points and wireless routers. The access point or router verifies the identity of
a user or product requesting access to the network before granting that
access. Several different authentication protocols might be used on an
authentication server.
Encryption
The type of encryption in use on the network:
None: No encryption is in use.
•
•
•
•
64-bit WEP: A 5-character or 10-hex-digit WEP key is in use.
128-bit WEP: A 13-character or 26-hex-digit WEP key is in use.
WPA-AES: Advanced Encryption Standard encryption is in use. This is
an encryption algorithm for securing sensitive but unclassified material
by US Government agencies.
WPA-TKIP: Temporal Key Integrity Protocol, an advanced encryption
protocol, is in use.
•
Automatic: AES or TKIP is in use.
•
•
Not applicable: This parameter does not apply to this network type.
WEP aims to provide security by encrypting data over radio waves so that it
is protected as it is transmitted from one end point to another. This security
method is common on wireless networks.
Connect to a computer
47
Chapter 4
(continued)
Parameter
Description
Access Point HW The hardware address of the wireless router or access point on the network
Address
to which the HP All-in-One is connected:
(MAC address): The unique MAC (Media Access Control) hardware
address of the access point.
•
•
Not applicable: This parameter does not apply to this network type.
Total Packets
transmitted
The number of packets transmitted by the HP All-in-One without error since
it has been turned on. The counter clears after the HP All-in-One is turned
off. When a message is transmitted over a packet-switching network, it is
broken up into packets. Each packet contains the destination address as well
as the data.
F
u
Total Packets
received
The number of packets received by the HP All-in-One without error since it
has been turned on. The counter clears after the HP All-in-One is turned off.
Network glossary
access point
ASCII
A network router that has wireless capability.
American Standard Code for Information Interchange. The standard for
numbers used by computers to represent all the uppercase and lowercase
Latin letters, numbers, punctuation, etc.
AutoIP
DHCP
A feature of the installation software, which determines the configuration
parameters of devices on the network.
Dynamic Host Configuration Protocol. A server on the network that supplies
configuration parameters to devices on the network. On small networks, this
could be a router.
DNS
Domain Name Service. When you use the Web or send an e-mail message,
you use a domain name to do it. For example, the URL http://www.hp.com
contains the domain name hp.com. The DNS on the Internet translates the
domain name into an IP address. Devices use the IP addresses to refer to
one another.
DNS-SD
See DNS. The SD portion stands for Service Discovery. This is part of a
protocol developed by Apple that enables automatic discovery of computers,
devices, and services on IP networks.
DSL
Digital Subscriber Line. A high-speed connection to the Internet.
Ethernet
The most common local network technology that connects computers using
copper cabling.
Ethernet cable
The cable used to connect network elements in a wired network. The CAT-5
Ethernet cable is also known as a straight-through cable. When using an
Ethernet cable, the network elements must be attached to a router. An
Ethernet cable uses an RJ-45 connector.
EWS
Embedded Web Server. A browser-based utility that provides a simple way
to manage the HP All-in-One. You can monitor status, configure HP All-in-
One networking parameters, or access HP All-in-One features.
Gateway
A computer or other device, such as a router, that serves as an entrance to
the Internet or another network.
48
Finish setting up the HP All-in-One
(continued)
HEX
Hexadecimal. The base 16 numbering system, which uses the digits 0-9 plus
the letters A-F.
host computer
Hostname
The computer at the center of a network.
The TCP/IP name assigned by the installation software to the device. By
default, this is the letters HP followed by the last 6 digits of the Media Access
Control (MAC) address.
hub
No longer commonly used in modern home networks, a hub takes its signal
from each computer and sends it to all of the other computers connected to
the hub. Hubs are passive; other devices on the network plug into the hub in
order to communicate with one another. A hub does not manage the network.
u
s
IP address
A number that uniquely identifies the device on the network. IP addresses
are assigned dynamically through DHCP or AutoIP. You can also set up a
static IP address, though this is not recommended.
F
MAC address
Media Access Control (MAC) address that uniquely identifies the HP All-in-
One. This is a unique 12-digit identification number assigned to networking
hardware for identification. No two pieces of hardware have the same MAC
address.
network name
NIC
The SSID or network name identifies a wireless network.
Network Interface Card. A card on your computer that provides an Ethernet
connection so that you can connect your computer to a network.
RJ-45 connector
The connector on the ends of an Ethernet cable. Although standard Ethernet
cable connectors (RJ-45 connectors) look similar to standard telephone
cable connectors, they are not interchangeable. An RJ-45 connector is wider
and thicker and always has 8 contacts on the end. A phone connector has
between 2 and 6 contacts.
router
A router provides a bridge between two or more networks. A router can link
a network to the Internet, link two networks and connect both to the Internet,
and help secure networks through the use of firewalls and assigning dynamic
addresses. A router can also act as a gateway, while a switch cannot.
SSID
The SSID or network name identifies a wireless network.
switch
A switch makes it possible for several users to send information over a
network at the same time without slowing each other down. Switches allow
different nodes (a network connection point, typically a computer) of a
network to communicate directly with one another.
WEP
WPA
Wired Equivalent Privacy (WEP) is a type of encryption used for wireless
network security.
Wi-Fi Protected Access (WPA) is a type of encryption used for wireless
network security. WPA offers greater security than WEP.
Connect to a Bluetooth® device
If you insert an HP Bluetooth Adapter (such as the HP bt500) into the front USB port, you
can print to the HP All-in-One from Bluetooth devices such as PDAs, camera phones,
and computers.
Connect to a Bluetooth® device
49
Chapter 4
This section contains the following topics:
•
•
•
What you need for a Bluetooth connection
To connect the HP All-in-One with a Bluetooth connection, you will need the following:
F
A Bluetooth capable device (such as a PDA, camera phone, or computer)
An HP Bluetooth Adapter
❑
❑
u
Some Bluetooth products exchange device addresses when they communicate with each
other, so you might also need to find out the device address of the HP All-in-One in order
to establish a connection.
To find out the device address of the product
1. Insert the HP Bluetooth Adapter into the front USB port.
2. Press Setup.
3. Press the down arrow button until Bluetooth is highlighted, and then press OK.
4. Press the down arrow button until Device Address is highlighted, and then press
OK.
The Device Address appears, which is read only.
5. Make a note of the device address. You might need it later.
Connect the HP All-in-One to a computer using a Bluetooth® wireless connection
A Bluetooth connection provides a quick and easy way to print images from a Bluetooth-
enabled computer without using a cable. With a Bluetooth connection you can access
many of the same printing features as with a USB connection. For example, you can
check the printer status, as well as the estimated amount of ink remaining in your ink
cartridges.
NOTE: The only software functionality available with a Bluetooth connection is
printing. Scanning and software-based copying cannot be done over a Bluetooth
connection. However, stand-alone copy functions are still available.
Before you print, you must connect an HP Bluetooth Adapter to the HP All-in-One.
You must have Windows Vista or Windows XP and either the Microsoft Bluetooth®
Protocol Stack or the Widcomm Bluetooth® Protocol Stack installed in order to connect
50
Finish setting up the HP All-in-One
the HP All-in-One. It is possible to have both the Microsoft Stack and the Widcomm Stack
on your computer, but you use only one of them to connect the HP All-in-One.
•
Microsoft stack: If you have Windows Vista or Windows XP with Service Pack 2
installed on your computer, then your computer has the Microsoft Bluetooth® Protocol
Stack. The Microsoft stack allows you to install an external Bluetooth® adapter
automatically. If your Bluetooth® adapter supports the Microsoft stack but it does not
install automatically, then you do not have the Microsoft stack on your computer.
Check the documentation that came with the Bluetooth® adapter to see if it supports
the Microsoft stack.
u
•
Widcomm stack: If you have an HP computer with Bluetooth® built in then your
computer has the Widcomm stack. If you have an HP computer and plug in an HP
Bluetooth Adapter, it will install automatically using the Widcomm stack.
s
i
To install and print using the Microsoft stack
1. Make sure that you have installed the product software on the computer.
NOTE: The purpose of installing the software is to make sure the printer driver
is available for the Bluetooth® connection. Therefore, if you have already installed
the software, you do not need to reinstall it. If you want both a USB and a
Bluetooth® connection to the product, install the USB connection first. For more
information, see the Start Here guide. However, if you do not want a USB
connection, select Directly to the computer on the Connection Type screen.
Also, on the Connect Your Device Now screen, select the check box next to If
you are unable to connect your device now... at the bottom of the screen.
2. Attach an HP Bluetooth Adapter to the front USB port of the product.
3. If you are using an external Bluetooth® adapter for your computer, make sure your
computer is started and then attach the Bluetooth® adapter to a USB port on the
computer. If you have Windows Vista or Windows XP with Service Pack 2, the
Bluetooth® drivers are installed automatically. If you are prompted to select a
Bluetooth® profile, select HCRP.
If your computer has Bluetooth® built in, just make sure the computer is started.
4. On the Windows taskbar, click Start, and then click Printers and Faxes (or click
Control Panel, and then Printers).
5. Double-click the Add Printer icon (or click Add a printer).
6. Click Next, and then select A Bluetooth Printer.
7. Follow the onscreen instructions to finish the installation.
8. Print as you would to any printer.
Connect to a Bluetooth® device
51
Chapter 4
To install and print using the Widcomm stack
1. Make sure that you have installed the product software on the computer.
NOTE: The purpose of installing the software is to make sure the printer driver
is available for the Bluetooth® connection. Therefore, if you have already installed
the software, you do not need to reinstall it. If you want both a USB and a
Bluetooth® connection to the product, install the USB connection first. For more
information, see the Start Here guide. However, if you do not want a USB
connection, select Directly to the computer on the Connection Type screen.
Also, on the Connect Your Device Now screen, select the check box next to If
you are unable to connect your device now... at the bottom of the screen.
F
u
2. Attach an HP Bluetooth Adapter to the front USB port.
3. Click the My Bluetooth Places icon on the desktop or in the taskbar.
4. Click View devices in range.
5. Once the available devices are discovered, double-click the name of the product to
finish the installation.
6. Print as you would to any printer.
Manage your Bluetooth settings
You can manage Bluetooth settings for the HP All-in-One through the HP All-in-One
control panel.
This section contains the following topics:
•
•
•
•
View and print Bluetooth settings
You can view and print the Bluetooth settings for the HP All-in-One through the HP All-
in-One control panel.
To view and print Bluetooth settings
1. Press Setup.
2. Press the down arrow button until Bluetooth is highlighted, and then press OK.
3. Press the down arrow button until View and print Bluetooth settings is highlighted,
and then press OK.
The product shows the Bluetooth settings on the display and then prints them.
52
Finish setting up the HP All-in-One
The following table describes the Bluetooth settings shown on the configuration page.
Parameter
Description
Device Address
Device Name
The hardware address of the Bluetooth device.
The device name assigned to the product, which can identify it on a Bluetooth
device.
Passkey
Visibility
A value that the user must enter in order to print via Bluetooth.
u
Shows whether or not the HP All-in-One is visible to Bluetooth devices that
are within range.
s
Visible to all: Any Bluetooth device within range can print to the HP All-
in-One.
•
•
i
Not visible: Only Bluetooth devices that have stored the device address
of the HP All-in-One can print to it.
Security
The level of security set for an HP All-in-One connected by Bluetooth.
Low: The HP All-in-One does not require a passkey. Any Bluetooth
device within range can print to it.
•
•
High: The HP All-in-One requires a passkey from the Bluetooth device
before allowing the device to send a print job.
Change the device name
Some Bluetooth products display the name of the HP All-in-One when connected. If you
do not want the default name displayed as the name of the HP All-in-One, you can change
the device name.
To change the device name of the product
1. Press Setup.
2. Press the down arrow button until Bluetooth is highlighted, and then press OK.
3. Press the down arrow button until Device Name is highlighted, and then press OK.
NOTE: The product ships with the predefined name of Photosmart C6300.
4. Use the visual keyboard to enter a new name.
5. When you have finished entering a name for the product, press OK.
The name you entered will appear on your Bluetooth device when you connect to the
product to print.
6. Press OK to exit the Setup menu.
Related topics
Connect to a Bluetooth® device
53
Chapter 4
Set Bluetooth security for the HP All-in-One
You can enable the product security settings through the Bluetooth menu on the HP All-
in-One. From the Bluetooth menu, you can:
•
Ensure passkey authentication prior to someone printing to the HP All-in-One from a
Bluetooth device.
•
Make the HP All-in-One visible or invisible to Bluetooth devices that are within range.
This section contains the following topics:
F
•
•
u
Set the security level
You can set the security level of the HP All-in-One to either Low or High. The default
security setting is Low. Low level security does not require authentication.
•
Low: does not support authentication. No passkey is required and any Bluetooth
device within range can print to the HP All-in-One. This is the default security setting.
•
High: supports authentication. You will need to enter a passkey before printing to the
HP All-in-One.
NOTE: The HP All-in-One ships with a predefined passkey that is set to four zeroes
"0000".
To set the product to require passkey authentication
1. Press Setup.
2. Press the down arrow button until Bluetooth is highlighted, and then press OK.
3. Press the down arrow button until Passkey is highlighted, and then press OK.
4. Use the visual keyboard to enter a new passkey.
NOTE: The passkey must be 1 to 4 characters long, and can only consist of
numbers.
5. When you have finished entering your passkey, press OK to view the Bluetooth
menu.
6. Press the down arrow button until Security Level is highlighted, and then press
OK.
7. Press OK to select High.
High level security requires authentication.
Passkey authentication is now set for the product.
Related topics
54
Finish setting up the HP All-in-One
Set the HP All-in-One to be invisible to Bluetooth devices
You can set the HP All-in-One to be either Visible to all Bluetooth devices (public) or
Not visible to any (private).
•
Visible to all: This is the default accessibility level. Any Bluetooth device within range
can print to the HP All-in-One.
•
Not visible: Only Bluetooth devices that have stored the device address of the HP All-
in-One can print to it.
p
To set the product to be Not visible
s
1. Press Setup.
F
2. Press the down arrow button until Bluetooth is highlighted, and then press OK.
3. Press the down arrow button until Visibility is highlighted, and then press OK.
4. Press the down arrow button to select Not visible, and then press OK.
The product is inaccessible to Bluetooth devices that have not stored its device
address.
Reset Bluetooth settings on the HP All-in-One
You can reset all of the Bluetooth settings on the HP All-in-One to the factory defaults.
NOTE: Only select Reset Bluetooth if you want all of the HP All-in-One Bluetooth
settings returned to factory defaults.
To reset the Bluetooth settings
1. Press Setup.
2. Press the down arrow button until Bluetooth is highlighted, then press OK.
3. Press the down arrow button until Reset Bluetooth is highlighted, then press OK.
Connect to a Bluetooth® device
55
Chapter 4
F
u
56
Finish setting up the HP All-in-One
Chapter 5
58
How do I?
6 Load originals and load paper
You can load many different types and sizes of paper in the HP All-in-One, including letter
or A4 paper, photo paper, transparencies, and envelopes.
By default, the HP All-in-One is set to detect the size and type of paper you load in the
input tray automatically and then adjust its settings to generate the highest quality output
for that paper. If you are using special papers, such as photo paper, transparency film,
envelopes, or labels, or if you experience poor print quality using the automatic setting,
you can manually set the paper size and type for print and copy jobs.
This section contains the following topics:
•
•
•
•
Load originals
You can copy or scan up to letter- or A4-size originals by loading them on the glass.
To load an original on the glass
1. Lift the lid to the open position.
2. Load your original print side down on the right front corner of the glass.
TIP: For more help on loading an original, refer to the engraved guides along the
edge of the glass.
Load originals
59
Chapter 6
3. Close the lid.
Choose papers for printing and copying
You can use different types and sizes of paper in the HP All-in-One. Review the following
recommendations to get the best printing and copying quality. Whenever you change
paper types or sizes, remember to change those settings.
This section contains the following topics:
•
•
•
Recommended papers for printing and copying
If you want the best print quality, HP recommends using HP papers that are specifically
designed for the type of project you are printing. If you are printing photos, for example,
load HP Premium or HP Premium Plus photo paper in the input tray.
The following is a list of HP papers you can use for copying and printing. Depending on
your country/region, some of these papers might not be available.
HP Premium Plus Photo Paper
HP Premium Plus Photo Papers are the best HP photo paper, with image quality and
fade resistance superior to store-processed photos. They are ideal for printing your high-
resolution images for framing or including in a photo album. These papers are available
in several sizes, including 10 x 15 cm (4 x 6 inch) (with or without tabs), 13 x 18 cm (5 x
7 inch), A4, and 8.5 x 11 inch.
HP Premium Photo Paper
HP Premium Photo Papers are high-quality, glossy-finish or soft gloss-finish photo
papers. They look and feel like store-processed photos and can be mounted under glass
or in an album. These papers are available in several sizes, including 10 x 15 cm (4 x 6
inch) (with or without tabs), A4, and 8.5 x 11 inch sizes for printing or copying photos from
the product.
60
Load originals and load paper
HP Advanced Photo Paper or HP Photo Paper
HP Advanced Photo Paper or HP Photo Paper is a sturdy, glossy photo paper that
features an instant-dry finish for easy handling without smudging. It resists water, smears,
fingerprints, and humidity. Your prints have a look and feel comparable to a store-
processed photo. It is available in several sizes, including A4, 8.5 x 11 inch, 10 x 15 cm
(4 x 6 inch) (with or without tabs), and 13 x 18 cm (5 x 7 inch). HP Advanced Photo
Paper is marked on the nonprinting corners with the following symbol:
HP Premium Inkjet Transparency Film
HP Premium Inkjet Transparency Film make your color presentations vivid and even more
impressive. This film is easy to use and handle and dries quickly without smudging.
HP Premium Inkjet Paper
HP Premium Inkjet Paper is the ultimate coated paper for high-resolution usage. A
smooth, matte finish makes it ideal for your highest-quality documents.
HP Bright White Inkjet Paper
HP Bright White Inkjet Paper delivers high-contrast colors and sharp text. It is opaque
enough for two-sided color usage with no show-through, which makes it ideal for
newsletters, reports, and flyers.
HP All-in-One Paper or HP Printing Paper
•
HP All-in-One Paper is specifically designed for HP All-in-One products. It has an
extra bright blue-white shade that produces sharper text and richer colors than
ordinary multifunction papers.
•
HP Printing Paper is a high-quality multifunction paper. It produces documents that
look and feel more substantial than documents printed on standard multipurpose or
copy paper.
choose your country/region, follow the prompts to select your product, and then click one
of the shopping links on the page.
NOTE: At this time, some portions of the HP Web site are available in English only.
Recommended papers for printing only
Certain papers are supported only when you start the print job from your computer. The
following list provides information about these papers.
If you want the best print quality, HP recommends using HP papers. Using paper that is
too thin or too thick, paper that has a slick texture, or paper that stretches easily can cause
paper jams. Using paper that has a heavy texture or does not accept ink can cause printed
images to smear, bleed, or not fill in completely.
Depending on your country/region, some of these papers might not be available.
Choose papers for printing and copying
61
Chapter 6
HP Iron-On Transfers
HP Iron-On Transfers (for color fabrics or for light or white fabrics) are the ideal solution
for creating custom T-shirts from your digital photos.
HP Photo Greeting Cards, HP Premium Photo Cards, and HP Note Cards
HP Photo Greeting Cards, Glossy or Matte, HP Premium Photo Cards, and HP Note
Cards enable you to make your own greeting cards.
HP Brochure & Flyer Paper
HP Brochure & Flyer Paper (Gloss or Matte) is glossy-coated or matte-coated on both
sides for two-sided use. They are the perfect choice for near-photographic reproductions
and business graphics for report covers, special presentations, brochures, mailers, and
calendars.
HP Premium Presentation Paper
HP Premium Presentation Paper gives your presentation a quality look and feel.
choose your country/region, follow the prompts to select your product, and then click one
of the shopping links on the page.
NOTE: At this time, some portions of the HP Web site are available in English only.
Papers to avoid
Using paper that is too thin or too thick, paper that has a slick texture, or paper that
stretches easily can cause paper jams. Using paper that has a heavy texture or does not
accept ink can cause printed images to smear, bleed, or not fill in completely.
Papers to avoid for all print and copy jobs
•
•
Any size paper other than those listed in the printer software.
Paper with cutouts or perforations (unless specifically designed for use with HP inkjet
products).
•
•
•
•
•
Highly textured stock, such as linen. It might not print evenly, and the ink can bleed
into these papers.
Extremely smooth, shiny, or coated papers not specifically designed for the product.
They can jam the product or repel the ink.
Multi-part forms, such as duplicate and triplicate forms. They can wrinkle or get stuck,
and the ink is more likely to smear.
Envelopes with clasps or windows. They can get stuck in the rollers and cause paper
jams.
Banner paper.
Additional papers to avoid when copying
•
•
Envelopes.
Transparency film other than HP Premium Inkjet Transparency Film.
62
Load originals and load paper
•
•
Iron-On Transfers.
Greeting card paper.
Load paper
This section describes the procedure for loading different types and sizes of paper into
the HP All-in-One for your copies or printouts.
TIP: To help prevent rips, wrinkles, and curled or bent edges, store all paper flat in
a resealable bag. If the paper is not stored properly, extreme changes in temperature
and humidity might result in curled paper that does not work well in the HP All-in-One.
This section contains the following topics:
•
•
•
•
Load full-size paper or small-size photo paper
You can load many types and sizes of paper into the input trays of the HP All-in-One.
TIP: Tap a stack of paper on a flat surface to align the edges. Make sure all the paper
in the stack is the same size and type and free of rips, dust, wrinkles, and curled or
bent edges.
To load full-size paper
1. Raise and hold the output tray in the open position.
2. Slide the paper-width guide to its outermost position.
Load paper
63
Chapter 6
3. Insert the stack of paper into the main input tray with the short edge forward and the
print side down. Slide the stack of paper forward until it stops.
CAUTION: Make sure that the product is idle and silent when you load paper
into the main input tray. If the product is servicing the ink cartridges or otherwise
engaged in a task, the paper stop inside the product might not be in place. You
could push the paper too far forward, causing the product to eject blank pages.
TIP: If you are using letterhead, insert the top of the page first with the print side
down.
4. Slide the paper-width guide inward until it stops at the edge of the paper.
Do not overload the main input tray; make sure the stack of paper fits within the main
input tray and is no higher than the top of the paper-width guide.
5. Lower the output tray. Pull the tray extender towards you, as far as it will go. Flip the
paper catch at the end of the tray extender to open the extender the rest of the way.
NOTE: When you use legal-size paper, leave the tray extender closed.
64
Load originals and load paper
To load up to 13 x 18 cm (5 x 7 inch) photo paper in the photo tray
1. Raise the photo tray lid.
2. Slide the paper-width guide to its outermost position.
3. Insert the stack of photo paper into the photo tray with the short edge forward and the
print side down. Slide the stack of photo paper forward until it stops.
If the photo paper you are using has perforated tabs, load the photo paper so that the
tabs are closest to you.
Load paper
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Chapter 6
4. Slide the paper-width guide inward until it stops at the edge of the paper.
Do not overload the photo tray; make sure the stack of photo paper fits within the
photo tray and is no higher than the top of the paper-width guide.
5. Lower the photo tray lid.
Load postcards, Hagaki, or index cards
You can load postcards, Hagaki, and index cards in the photo tray.
To load postcards, Hagaki, or index cards in the photo tray
1. Raise the photo tray lid.
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Load originals and load paper
2. Slide the paper-width guide to its outermost position.
3. Insert the stack of cards into the photo tray with the short edge forward and the print
side down. Slide the stack forward until it stops.
4. Slide the paper-width guide inward against the stack of cards until it stops.
Do not overload the photo tray; make sure the stack of cards fits within the photo tray
and is no higher than the top of the paper-width guide.
5. Lower the photo tray lid.
Load paper
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Load envelopes
You can load one or more envelopes into the main input tray of the HP All-in-One. Do not
use shiny or embossed envelopes or envelopes that have clasps or windows.
NOTE: For specific details on how to format text for printing on envelopes, consult
the help files in your word processing software. For best results, consider using a label
for the return address on envelopes.
To load envelopes
1. Raise and hold the output tray in the open position.
2. Remove all paper from the main input tray.
3. Slide the paper-width guide to its outermost position.
4. Insert one or more envelopes into the far-right side of the main input tray, with the
envelope flaps on the left and facing up. Slide the stack of envelopes forward until it
stops.
TIP: To avoid paper jams, tuck the flap inside each envelope.
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Load originals and load paper
5. Slide the paper-width guide inward against the stack of envelopes until it stops.
Do not overload the main input tray; make sure the stack of envelopes fits within the
main input tray and is not higher than the top of the paper-width guide.
6. Lower the output tray.
Related topics
Load other types of paper
The following types of paper are designed for special projects. Create your project in the
HP Photosmart Software or another application, set the paper type and size, and then
print.
Load paper
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HP Premium Inkjet Transparency Film
▲ Insert the film so that the white transparency strip (with arrows and the HP logo) is on
top and is going into the input tray first.
NOTE: The HP All-in-One cannot automatically detect the paper type. For best
results, set the paper type to transparency film in the software before printing onto
transparency film.
HP Iron-On Transfers
1. Flatten the transfer sheet completely before using it; do not load curled sheets.
TIP: To prevent curling, keep transfer sheets sealed in the original package until
you are ready to use them.
2. Locate the blue stripe on the nonprinting side of the transfer paper and then manually
feed one sheet at a time into the input tray with the blue stripe facing up.
HP Greeting Cards, HP Photo Greeting Cards, or HP Textured Greeting Cards
▲ Insert a small stack of HP greeting card paper into the input tray with the print side
down; slide the stack of cards forward until it stops.
TIP: Make sure the area on which you want to print is inserted first, print side
down in the input tray.
Related topics
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•
•
•
•
Avoid paper jams
To help avoid paper jams, follow these guidelines.
•
•
Remove printed papers from the output tray frequently.
Prevent curled or wrinkled photo paper by storing all unused photo paper flat in a
resealable bag.
•
•
Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn.
If you are printing labels, ensure that the label sheets are no more than two years old.
Labels on older sheets might peel off when the paper is pulled through the product,
and cause paper jams.
•
•
Do not combine different paper types and paper sizes in the input tray; the entire stack
of paper in the input tray must be the same size and type.
Adjust the paper-width guide in the input tray to fit snugly against all paper. Make sure
the paper-width guide does not bend the paper in the input tray.
•
•
Do not force paper too far forward in the input tray.
Use paper types that are recommended for the product.
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Chapter 6
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Load originals and load paper
7 Print from your computer
The HP All-in-One can be used with any software application that allows printing. You
can print a range of projects, such as borderless images, newsletters, greeting cards,
iron-on transfers, and posters.
This section contains the following topics:
•
•
•
•
•
•
•
Print from a software application
Most print settings are automatically handled by the software application. You need to
change the settings manually only when you change print quality, print on specific types
of paper or transparency film, or use special features.
To print from a software application
1. Make sure you have paper loaded in the input tray.
2. On the File menu in your software application, click Print.
3. Make sure the product is the selected printer.
4. If you need to change settings, click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
NOTE: When printing a photo, you must select options for the specific photo
paper and photo enhancement.
5. Select the appropriate options for your print job by using the features available in the
Advanced, Printing Shortcuts, Features, and Color tabs.
TIP: You can easily select the appropriate options for your print job by choosing
one of the predefined print tasks on the Printing Shortcuts tab. Click a type of
print task in the Printing Shortcuts list. The default settings for that type of print
task are set and summarized on the Printing Shortcuts tab. If necessary, you
can adjust the settings here and save your custom settings as a new printing
shortcut. To save a custom printing shortcut, select the shortcut and click Save
As. To delete a shortcut, select the shortcut and click Delete.
6. Click OK to close the Properties dialog box.
7. Click Print or OK to begin printing.
Print from a software application
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Make the HP All-in-One the default printer
You can set the HP All-in-One as the default printer to use from all software applications.
This means that the HP All-in-One is automatically selected in the printer list when you
select Print from the File menu in a software application. The default printer is
automatically selected when you click the Print button in the toolbar of most software
applications. For more information, see the Windows Help.
Change the print settings for the current job
You can customize the print settings of the HP All-in-One to handle nearly any print task.
This section contains the following topics:
•
•
•
•
•
•
•
•
Set the paper size
The Size setting helps the HP All-in-One determine the printable area on the page. Some
of the paper size choices have a borderless equivalent, which allows you to print to the
top, bottom, and side edges of the paper.
Usually, you set the paper size in the software application you used to create your
document or project. However, if you are using custom-size paper, or if you cannot set
the paper size from your software application, you can change the paper size in the
Properties dialog box before printing.
To set the paper size
1. Make sure you have paper loaded in the input tray.
2. On the File menu in your software application, click Print.
3. Make sure the product is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Features tab.
6. In the Resizing Options area, from the Size drop-down list, select More.
7. Select the appropriate paper size, and then click OK.
The following table lists the suggested paper size settings for the different types of
paper you can load in the input tray. Make sure to look at the long list of choices in
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Print from your computer
the Size list to see if a defined paper size already exists for the type of paper you are
using.
Paper type
Suggested paper size settings
Copier, multi-purpose, or
plain papers
Letter or A4
Envelopes
Appropriate listed envelope size
Letter or A4
Greeting-card papers
Index cards
Appropriate listed card size (if listed sizes are not appropriate,
you can specify a custom paper size)
Inkjet papers
Iron-on T-shirt transfers
Labels
Letter or A4
Letter or A4
Letter or A4
Legal
Legal
Letterhead
Letter or A4
Panorama photo paper
Appropriate listed panorama size (if listed sizes are not
appropriate, you can specify a custom paper size)
Photo papers
10 x 15 cm (4 x 6 inch) (with or without tab), up to 13 x 18 cm
(5 x 7 inch) (with or without tab), letter, A4, or an appropriate
listed size
Transparency films
Custom-size papers
Letter or A4
Custom paper size
Set the paper type for printing
If you print on special papers, such as photo paper, transparency film, envelopes, or
labels, or if you experience poor print quality, you can set the paper type manually.
To set the paper type for printing
1. Make sure you have paper loaded in the input tray.
2. On the File menu in your software application, click Print.
3. Make sure the product is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Features tab.
6. In the Basic Options area, from the Paper Type drop-down list, select More.
7. Select the type of paper that you have loaded, and then click OK.
View the print resolution
The printer software displays the print resolution in dots per inch (dpi). The dpi varies
according to the paper type and print quality that you select in the printer software.
Change the print settings for the current job
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Chapter 7
To view the print resolution
1. Make sure you have paper loaded in the input tray.
2. On the File menu in your software application, click Print.
3. Make sure the product is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Features tab.
6. In the Paper Type drop-down list, select the type of paper that you have loaded.
7. In the Print Quality drop-down list, select the appropriate print quality setting for your
project.
8. Click the Resolution button to view the print resolution dpi for the paper type and
print quality combination you selected.
Change the print speed or quality
The HP All-in-One automatically chooses a print quality and speed setting depending on
the paper type setting you select. You can also change the print quality setting to
customize the speed and quality of the print process.
To select a print speed or quality
1. Make sure you have paper loaded in the input tray.
2. On the File menu in your software application, click Print.
3. Make sure the product is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Features tab.
6. In the Paper Type drop-down list, select the type of paper that you have loaded.
7. In the Print Quality drop-down list, select the appropriate quality setting for your
project.
NOTE: To find out what dpi the product will print based on the paper type and
print quality settings you selected, click Resolution.
Change the page orientation
The page orientation setting allows you to print your document vertically or horizontally
on the page.
Usually, you set the page orientation in the software application you used to create your
document or project. However, if you are using custom-size or special HP paper, or if you
cannot set the page orientation from your software application, you can change the page
orientation in the Properties dialog box before printing.
To change the page orientation
1. Make sure you have paper loaded in the input tray.
2. On the File menu in your software application, click Print.
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Print from your computer
3. Make sure the product is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Features tab.
6. In the Basic Options area, do one of the following:
•
•
Click Portrait to print the document vertically on the page.
Click Landscape to print the document horizontally on the page.
Scale the document size
The HP All-in-One allows you to print the document at a different size than the original.
To scale the document size
1. Make sure you have paper loaded in the input tray.
2. On the File menu in your software application, click Print.
3. Make sure the product is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Features tab.
6. In the Resizing options area, click Scale to paper size, and then click the
appropriate paper size from the drop-down list.
Change the saturation, brightness, or color tone
You can change the intensity of colors and the level of darkness in your printout by
adjusting the Saturation, Brightness, or Color Tone options.
To change the saturation, brightness, or color tone
1. Make sure you have paper loaded in the input tray.
2. On the File menu in your software application, click Print.
3. Make sure the product is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Color tab.
6. Click the More Color Options button.
7. Move the sliders to adjust the Saturation, Brightness, or Color Tone.
•
•
•
Brightness indicates the lightness or darkness of the printed document.
Saturation is the relative purity of printed colors.
Color Tone affects the perceived warmth or coolness of printed colors, by adding
more orange or blue tones, respectively, to your image.
Preview your print job
You can preview your print job before sending it to the HP All-in-One. This helps to prevent
wasting paper and ink on projects that do not print as expected.
Change the print settings for the current job
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Chapter 7
To preview your print job
1. Make sure you have paper loaded in the input tray.
2. On the File menu in your software application, click Print.
3. Make sure the product is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Select the print settings appropriate for your project on each of the tabs in the dialog
box.
6. Click the Features tab.
7. Select the Show Preview Before Printing check box.
8. Click OK, and then click Print or OK in the Print dialog box.
Your print job displays in the preview window.
9. In the HP preview window, do one of the following:
•
•
To print, click Start Printing.
To cancel, click Cancel Printing.
Change the default print settings
If there are settings that you frequently use for printing, you might want to make them the
default print settings so they are already set when you open the Print dialog box from
within your software application.
To change the default print settings
1. In the HP Solution Center, click Settings, point to Print Settings, and then click
Printer Settings.
2. Make changes to the print settings, and click OK.
Printing shortcuts
Use printing shortcuts to print with print settings that you use often. The printer software
has several specially designed printing shortcuts that are available in the Printing
Shortcuts list.
NOTE: When you select a printing shortcut the appropriate printing options are
automatically displayed. You can leave them as is, change them, or create your own
shortcuts for commonly used tasks.
Use the Printing Shortcuts tab for the following print tasks:
•
•
General Everyday Printing: Print documents quickly.
Photo Printing–Borderless: Print to the top, bottom, and side edges of 10 x 15 cm
(4 x 6 inch) and 13 x 18 cm (5 x 7 inch) HP Photo Papers.
•
•
Photo Printing–With White Borders: Print a photo with a white border around the
edges.
Fast/Economical Printing: Produce draft-quality printouts quickly.
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Print from your computer
•
•
Presentation Printing: Print high-quality documents, including letters and
transparencies.
Two-sided (Duplex) Printing: Print two-sided pages manually.
This section contains the following topics:
•
•
Related topics
•
•
•
•
Create printing shortcuts
In addition to the printing shortcuts that are available in the Printing Shortcuts list, you
can create your own printing shortcuts.
If you frequently print on transparency film, for example, you can create a printing shortcut
by selecting the Presentation Printing shortcut, changing the paper type to HP Premium
Inkjet Transparency Film, and then saving the modified shortcut under a new name; for
example, Transparency Presentations. After creating the printing shortcut, simply
select it when printing on transparency film rather than changing the print settings each
time.
To create a printing shortcut
1. On the File menu in your software application, click Print.
2. Make sure the product is the selected printer.
3. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
4. Click the Printing Shortcuts tab.
5. In the Printing Shortcuts list, click a printing shortcut.
The print settings for the selected printing shortcut are displayed.
6. Change the print settings to those you want in the new printing shortcut.
7. Click Save as and type a name for the new printing shortcut, and then click Save.
The printing shortcut is added to the list.
Delete printing shortcuts
You might want to delete printing shortcuts that you no longer use.
To delete a printing shortcut
1. On the File menu in your software application, click Print.
2. Make sure the product is the selected printer.
Printing shortcuts
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Chapter 7
3. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
4. Click the Printing Shortcuts tab.
5. In the Printing Shortcuts list, click the printing shortcut that you want to delete.
6. Click Delete.
The printing shortcut is removed from the list.
NOTE: Only the shortcuts that you have created can be deleted. The original HP
shortcuts cannot be deleted.
Perform special print jobs
In addition to supporting standard print jobs, the HP All-in-One can perform special jobs
such as printing borderless images, iron-on transfers, and posters.
This section contains the following topics:
•
•
•
•
•
•
•
•
•
•
•
•
Print a borderless image
Borderless printing lets you print to the top, bottom, and side edges of up to 13 x 18 cm
(5 x 7 inch) photo paper.
TIP: For the best results, use HP Advanced Photo Paper to print your photos.
To print a borderless image
1. Load up to 13 x 18 cm (5 x 7 inch) paper in the photo tray.
2. On the File menu in your software application, click Print.
3. Make sure the product is the selected printer.
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Print from your computer
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Features tab.
6. In the Size list, click More, and then select the size of photo paper loaded in the photo
tray.
If a borderless image can be printed on the specified size, the Borderless printing
check box is enabled.
7. In the Paper Type drop-down list, click More, and then select the appropriate paper
type.
NOTE: You cannot print a borderless image if the paper type is set to Plain
paper or to a type of paper other than a photo paper.
8. Select the Borderless check box if it is not already checked.
If the borderless paper size and paper type are not compatible, the product software
displays an alert and allows you to select a different type or size.
9. Click OK, and then click Print or OK in the Print dialog box.
NOTE: Do not leave unused photo paper in the input tray. The paper might start
to curl, which could reduce the quality of your printout. Photo paper should be flat
before printing.
Print a photo on photo paper
To achieve the best print quality, HP recommends using HP papers that are specifically
designed for the type of project you are printing along with genuine HP ink. HP papers
and HP ink are specifically designed to work well together to provide high-quality output.
For photo printing, HP recommends that you use HP Advanced Photo Paper with the
HP All-in-One.
To print a photo on photo paper
1. Load up to 13 x 18 cm (5 x 7 inch) paper in the photo tray or full-size photo paper in
the main input tray.
2. On the File menu in your software application, click Print.
3. Make sure the product is the selected printer.
Perform special print jobs
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Chapter 7
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Features tab.
6. In the Basic Options area, from the Paper Type drop-down list, select More. Then,
select the appropriate photo paper type.
7. In the Resizing Options area, from the Size drop-down list, select More. Then, select
the appropriate paper size.
If the paper size and paper type are not compatible, the printer software displays an
alert and allows you to select a different type or size.
8. In the Basic Options area, select a high print quality, such as Best, from the Print
Quality drop-down list.
NOTE: To achieve the highest dpi resolution, you can use the Maximum dpi
setting with supported types of photo paper. If Maximum dpi is not listed in the
Print quality drop-down list, you can enable it from the Advanced tab. For more
9. In the HP Real Life Technologies area, click the Photo fix drop-down list and select
from the following options:
•
•
•
Off: applies no HP Real Life Technologies to the image.
Basic: enhances low-resolution images; moderately adjusts image sharpness.
Full: automatically adjusts brightness, contrast, and sharpness; enhances low-
resolution images; automatically removes red-eye coloring in the photo.
TIP: You can remove red-eye coloring in the photo when using the Off or
Basic mode by selecting the Remove red eye check box.
10. Click OK to return to the Properties dialog box.
11. (Optional) If you want to print the photo in black and white, click the Color tab and
select the Print in grayscale check box. From the drop-down list, select one of the
following options:
•
High Quality: uses all the available colors to print your photo in grayscale. This
creates smooth and natural shades of gray.
•
Black Ink Only: uses black ink to print your photo in grayscale. The gray shading
is created by varying patterns of black dots, which might result in a grainy image.
12. Click OK, and then click Print or OK in the Print dialog box.
NOTE: Do not leave unused photo paper in the input tray. The paper might start to
curl, which could reduce the quality of your printout. Photo paper should be flat before
printing.
Print using Maximum dpi
Use maximum dpi mode to print high-quality, sharp images.
To get the most benefit from maximum dpi mode, use it to print high-quality images such
as digital photographs. When you select the maximum dpi setting, the printer software
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Print from your computer
displays the optimized dots per inch (dpi) that the HP All-in-One printer will print. Printing
in maximum dpi is supported on the following paper-types only:
•
•
•
•
HP Premium Plus Photo Paper
HP Premium Photo Paper
HP Advanced Photo Paper
Photo Hagaki cards
Printing in maximum dpi takes longer than printing with other settings and requires a large
amount of disk space.
To print in Maximum dpi mode
1. Make sure you have paper loaded in the input tray.
2. On the File menu in your software application, click Print.
3. Make sure the product is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Advanced tab.
6. In the Features area, select the Enable maximum dpi setting check box.
7. Click the Features tab.
8. In the Paper Type drop-down list, click More, and then select the appropriate paper
type.
9. In the Print Quality drop-down list, click Maximum dpi.
NOTE: To find out what dpi the product will print based on the paper type and
print quality settings you selected, click Resolution.
10. Select any other print settings that you want, and then click OK.
Print on both sides of the page
You can print two-sided pages with the HP All-in-One manually. When printing two-sided
pages, make sure to use paper that is thick enough so that images do not show through
to the other side.
To print on both sides of the page
1. Load paper into the input tray.
2. On the File menu in your software application, click Print.
3. Make sure the product is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Features tab.
6. In the Paper saving options area, select Manual from the Two-sided printing drop-
down list.
Perform special print jobs
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Chapter 7
7. For binding, do one of the following:
•
For binding on the top like a notebook or calendar, select the Flip Pages Up check
box.
This causes the odd and even pages of your document to print opposite of each
other top-to-bottom. This ensures that the top of the page is always at the top of
the sheet when you flip the pages up in your bound document.
•
For binding on the side like a book or magazine, click to clear the Flip Pages
Up check box.
This causes the odd and even pages of your document to print opposite of each
other left-to-right. This ensures that the top of the page is always at the top of the
sheet when you turn the pages in your bound document.
1
3
5
8. Click OK, and then click Print or OK in the Print dialog box.
The product begins printing. Wait until all the odd-numbered pages are printed before
removing any of the printed pages from the output tray.
A dialog box displays instructions on the screen when it is time to process the second
side of your job.
9. Click Continue when done.
Print a multiple-page document as a booklet
The HP All-in-One allows you to print your document as a small booklet, which you can
fold and then staple together.
For best results, design your document to fit on a multiple of four pages, such as an 8,
12, or 16-page program for a child's school play or for a wedding.
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To print a multiple-page document as a booklet
1. Load paper into the input tray.
The paper should be thick enough so that the images do not show through to the
other side.
2. On the File menu in your software application, click Print.
3. Make sure the product is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Features tab.
6. In the Paper saving options area, select Manual from the Two-sided printing drop-
down list.
7. Select the binding edge from the Booklet layout is list, as appropriate for your
language.
•
•
If your language reads left-to-right, click Left edge binding.
If your language reads right-to-left, click Right edge binding.
The Pages per sheet box is automatically set to two pages per sheet.
8. Click OK, and then click Print or OK in the Print dialog box.
The product begins printing.
A dialog box displays instructions on the screen when it is time to process the second
side of your job. Do not click Continue in the dialog box until you have reloaded the
paper as instructed in the following steps.
9. Wait until the product has stopped printing for several seconds before removing any
of the printed pages from the output tray.
If you remove the pages while the document is still printing, the pages might get out
of order.
10. Follow the instructions that appear on your screen for reloading the paper to print on
the second side, and then click Continue.
11. When the entire document has finished printing, fold the stack of paper in half, so that
the first page is on top, then staple the document along the crease.
TIP: For best results, use a saddle stapler, or a heavy-duty stapler with a long
reach to staple the booklet.
Figure 7-1 Left-edge binding for left-to-right languages
Perform special print jobs
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Chapter 7
Figure 7-2 Right-edge binding for right-to-left languages
Print multiple pages on a single sheet
You can print up to 16 pages on a single sheet of paper.
To print multiple pages on a single sheet
1. Make sure you have paper loaded in the input tray.
2. On the File menu in your software application, click Print.
3. Make sure the product is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Features tab.
6. In the Pages per sheet list, click 2, 4, 6, 9, or 16.
7. If you want a border to appear around each page image printed on the sheet of paper,
select the Print page borders check box.
8. In the Page order list, click an appropriate page order option.
The sample output graphic is numbered to show how the pages will be ordered if you
select each option.
9. Click OK, and then click Print or OK in the Print dialog box.
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Print a multiple-page document in reverse order
Because of the way the paper feeds through the HP All-in-One, the first page that prints
is print side up at the bottom of the stack. Usually this means you need to put the printed
pages in the correct order.
A better way is to print the document in reverse order so that the pages are stacked
correctly.
TIP: Set this option as a default setting so you do not have to remember to set it
every time you print a multiple-page document.
To print a multiple-page document in reverse order
1. Make sure you have paper loaded in the input tray.
2. On the File menu in your software application, click Print.
3. Make sure the product is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Advanced tab.
6. In the Layout Options area, select Front to Back in the Page Order option.
NOTE: If you set your document to print on both sides of the page, the Front to
Back option is not available. Your document will automatically print in the correct
order.
7. Click OK, and then click Print or OK in the Print dialog box.
NOTE: When you are printing multiple copies, each set is printed completely
before the next set is printed.
Reverse an image for iron-on transfers
This feature reverses an image so you can use it for iron-on transfers. This feature is also
useful for transparencies when you want to make notations on the back of the
transparency without scratching the original.
Perform special print jobs
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Chapter 7
To reverse an image for iron-on transfers
1. On the File menu in your software application, click Print.
2. Make sure the product is the selected printer.
3. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
4. Click the Features tab.
5. In the Paper Type drop-down list, click More, and then select HP Iron-on Transfer
from the list.
6. If the selected size is not what you want, click an appropriate size in the Size list.
7. Click the Advanced tab.
8. In the Features area, select the Mirror Image check box.
9. Click OK, and then click Print or OK in the Print dialog box.
NOTE: To prevent jams, manually feed the iron-on transfer sheets into the input
tray one sheet at a time.
Print on transparencies
For the best results, HP recommends you use HP transparency products with the HP All-
in-One.
To print on transparencies
1. Load the transparency into the input tray.
2. On the File menu in your software application, click Print.
3. Make sure the product is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Features tab.
6. In the Basic Options area, from the Paper Type drop-down list, select More. Then
select the appropriate paper type.
TIP: If you want to make notations on the back of the transparencies and erase
them later without scratching the original, click the Advanced tab, and select the
Mirror Image check box.
7. In the Resizing Options area, from the Size drop-down list, select More. Then, select
an appropriate size.
8. Click OK, and then click Print or OK in the Print dialog box.
NOTE: The product automatically waits for transparencies to dry before
releasing them. Ink dries slower on film than on plain paper. Make sure you allow
enough time for the ink to dry before handling the transparency.
Print a group of addresses on labels or envelopes
With the HP All-in-One, you can print on a single envelope, a group of envelopes, or label
sheets designed for inkjet printers.
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Print from your computer
To print a group of addresses on labels or envelopes
1. Print a test page on plain paper first.
2. Place the test page on top of the label sheet or envelope, and hold both up to the
light. Check the spacing for each block of text. Make adjustments as needed.
3. Load the labels or envelopes into the main input tray.
CAUTION: Do not use envelopes with clasps or windows. They can get stuck in
the rollers and cause paper jams.
4. Slide the paper-width guide inward against the stack of labels or envelopes until the
guide stops.
5. If you are printing on envelopes, do the following:
a. Display the print settings, and click the Features tab.
b. In the Resizing Options area, click the appropriate envelope size in the Size list.
6. Click OK, and then click Print or OK in the Print dialog box.
Print a poster
You can create a poster by printing a document on multiple pages. The HP All-in-One
prints dotted lines on some pages to indicate where to trim the pages before taping them
together.
To print a poster
1. Make sure you have paper loaded in the input tray.
2. On the File menu in your software application, click Print.
3. Make sure the product is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Advanced tab.
6. Expand Document Options, and then expand Printer Features.
Perform special print jobs
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Chapter 7
7. In the Poster Printing drop-down list, click either 2x2 (4 sheets), 3x3 (9 sheets),
4x4 (16 sheets), or 5x5 (25 sheets).
This selection tells the product to enlarge your document so that it fits on 4, 9, 16, or
25 pages.
If your originals are of multiple pages, each of those pages will be printed on 4, 9, 16,
or 25 pages. For example, if you have a one-page original and you select 3x3, you
will get 9 pages; if you select 3x3 for a two-page original, 18 pages will print.
8. Click OK, and then click Print or OK in the Print dialog box.
9. After the poster has printed, trim the edges of the sheets and tape the sheets together.
Print a Web page
You can print a Web page from your Web browser on the HP All-in-One.
If you use Internet Explorer 6.0 or higher for Web browsing, you can use HP Smart Web
Printing to ensure simple, predictable web printing with control over what you want and
how you want it printed. You can access HP Smart Web Printing from the toolbar in
Internet Explorer. For more information about HP Smart Web Printing, see the help file
provided with it.
To print a Web page
1. Make sure you have paper loaded in the main input tray.
2. On the File menu in your Web browser, click Print.
The Print dialog box appears.
3. Make sure the product is the selected printer.
4. If your Web browser supports it, select the items on the Web page that you want to
include in the printout.
For example, in Internet Explorer, click the Options tab to select options such as As
laid out on screen, Only the selected frame, and Print all linked documents.
5. Click Print or OK to print the Web page.
TIP: To print Web pages correctly, you might need to set your print orientation to
Landscape.
Stop a print job
Although you can stop a print job from either the HP All-in-One or the computer, HP
recommends you stop it from the HP All-in-One for best results.
To stop a print job from the product
▲ Press Cancel. If the print job does not stop, press Cancel again.
It can take a few moments for the print job to be cancelled.
To stop a print job from the computer
1. On the Windows taskbar, click Start, and then click Control Panel.
2. Click Printers (or double-click Printers and Faxes).
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Print from your computer
3. Double-click the product icon.
TIP: You can also double-click the printer icon in the Windows taskbar.
4. Select the print job you want to cancel.
5. On the Document menu, click Cancel Printing or Cancel, or press the Delete key
on your keyboard.
It can take a few moments for the print job to be cancelled.
Stop a print job
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Print from your computer
8 Use the photo features
The HP All-in-One is equipped with memory card slots and a front USB port that enable
you to print or edit photos from a memory card or storage device (such as a keychain
drive, portable hard drive, or a digital camera in storage mode) without uploading your
photos to a computer first. Additionally, if the HP All-in-One is network-connected or
connected to a computer with a USB cable, you can also transfer your photos to the
computer to print, edit, or share.
You can print photos by connecting a PictBridge-compatible digital camera directly to the
front USB port. When you print from a digital camera, the printer uses the settings that
you selected on the camera. For more information, see the documentation that came with
the camera.
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This section contains the following topics:
•
•
•
•
•
Insert a memory card
The HP All-in-One supports memory cards and storage devices as described below. Each
type of memory card can only be inserted in the appropriate slot for that card, and only
one card or a storage device may be inserted at a time.
CAUTION: Do not insert more than one memory card or a storage device at a time.
If more than one memory card is inserted, or if a storage device is connected when
a memory card is inserted, unrecoverable data loss might occur.
Insert a memory card
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1
2
Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory
Stick Duo or Duo Pro (adapter optional), or Memory Stick Micro (adapter required)
MultiMediaCard (MMC), MMC Plus, Secure MultiMedia Card, MMC Mobile (RS-MMC; adapter
required), Secure Digital (SD), Secure Digital Mini, Secure Digital High Capacity (SDHC),
TransFlash MicroSD Card (adapter required), or xD-Picture card
3
4
CompactFlash (CF) types I and II
Front USB port (for storage devices)
To insert a memory card
1. Make sure the product is on.
2. Insert the memory card or storage device into the appropriate slot.
The memory card area has a Photo light (below the camera icon) that indicates the
status of the memory card. When it is solid green, your photos are ready to be viewed.
CAUTION: Do not pull out the memory card while the Photo light is flashing. A
flashing light means the product is accessing the memory card. Wait until the light
remains solid. Removing a memory card while it is being accessed might corrupt
information on the card or damage the product or memory card.
NOTE: The product only recognizes the JPG and TIF file formats on your memory
card or storage device.
Print photos
You can print the photos on your memory card or storage device in a variety of sizes,
from 10 x 15 cm (4 x 6 inch) up to the size of letter or A4 paper, including multiple small-
size photos on a single page.
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Use the photo features
TIP: To achieve the best print quality, HP recommends using HP papers that are
specifically designed for the type of project you are printing along with genuine HP
ink. HP papers and HP ink are specifically designed to work well together to provide
high-quality output.
To print photos
1. Load photo paper in the appropriate input tray.
•
•
Load up to 13 x 18 cm (5 x 7 inch) photo paper in the photo tray.
Load full-size photo paper in the main input tray.
o
2. Insert a memory card into the appropriate slot on the product or connect a storage
device to the front USB port.
P
NOTE: If there are camera-selected photos on the memory device, the DPOF
Found screen appears. Select Yes to print the camera-selected photos, or select
No to browse through the photos on the memory device.
3. Press OK to select View & Print.
4. Press the left or right arrow button to scroll through the thumbnails of your photos.
TIP: If you want to print all the photos on your card, press the Menu button and
select Select All Photos & Preview.
5. When the photo you want to print is highlighted, press OK.
TIP: If you want to print one copy of the photo using the default print settings,
touch the photo and then press Print Photos twice.
6. Press the up arrow button to increase the number of copies. You must specify at least
one copy or the photo will not print.
TIP: If you want to crop, rotate, or make any other changes to the photo before
printing, press the Menu button.
7. (Optional) Continue left-right scrolling to add more photos to the print queue.
8. Press OK to preview the print job.
9. (Optional) Press the Menu button to change the print settings.
10. Press Print Photos.
TIP: During printing, you can press OK to add more photos to the print queue.
Related topics
Print photos
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Create special projects from your photos
The HP All-in-One enables you to create special projects from your photos, including:
•
•
•
•
Photo albums
Panorama prints
Wallet-size photos
Passport-size photos
To create special projects
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1. Insert a memory card into the appropriate slot on the product or connect a storage
device to the front USB port.
NOTE: If there are camera-selected photos on the memory device, the DPOF
Found screen appears. Select Yes to print the camera-selected photos, or select
No to browse through the photos on the memory device.
2. Make sure the photo tray or main input tray is loaded with the correct paper for the
type of project you are creating.
3. Press the left arrow or right arrow button to highlight Create, and then press OK.
4. Press the left arrow or right arrow button to scroll through the projects. When the
project you want to create is highlighted, press OK.
•
Album Pages: Enables you to select multiple photos and print them onto a series
of themed album pages, which you can then bind to create a photo album. The
photos in your album pages are placed in the same orientation for a visually
pleasing presentation.
•
Panorama Prints: Enables you to print an existing wide angle (or panoramic)
photo.
TIP: Some cameras have a panoramic mode that produces wide angle
photos automatically. You can also "stitch" a series photos together using
photo editing software, then save the file on your memory card for printing.
•
•
Wallets: Enables you to print your own wallet-size photos to carry with you or give
to friends or relatives.
Passport Photos: Enables you to print your own passport-size photos. (If you
have questions on guidelines or restrictions for passport photos, contact a local
passport service agency.)
5. Respond to the prompts for the project you are creating.
6. At the Print Preview screen, press Print Photos.
Save photos to your computer
You can use the HP Photosmart Software installed on your computer to transfer photos
from a memory card or storage device to your computer’s hard drive for sharing photos
online and printing from your computer.
NOTE: The HP All-in-One must be connected to a computer that has the
HP Photosmart Software installed on it.
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Use the photo features
To save photos
1. Insert a memory card into the appropriate slot on the product or connect a storage
device to the front USB port.
2. Press the right arrow button until Save is highlighted, and then press OK.
NOTE: If the product is network-connected, a list of available computers
appears. Select the computer to which you want to transfer the photos, and then
continue to the next step.
3. Follow the onscreen prompts on your computer to save the photos to your computer.
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Edit photos using the control panel
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The HP All-in-One offers several basic editing features that you can use to edit your
photos manually before you print them, as well as a feature that enables you to
automatically enhance your photos.
This section contains the following topics:
•
•
•
•
•
•
•
Remove red-eye
The flash on a camera (especially on older camera models) can sometimes cause a
subject's eyes to appear red in your photos. The HP All-in-One is set to automatically
remove redness so that eyes appear the correct shade in your photos.
NOTE: The changes you make to the photo apply only to viewing and printing the
photo. The changes will not be saved on the memory card.
NOTE: This feature is only available when a memory card or storage device is
inserted.
To remove red-eye from photos
▲ By default, red-eye correction is automatically applied to all photos in the print queue.
To turn off this feature, press the Red-Eye Removal button on the control panel when
a memory card or storage device is inserted.
Related topics
Edit photos using the control panel
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Rotate a photo
Depending on how you were holding your digital camera at the time you took a photo,
the photo might appear sideways or upside down on the display. You might need to rotate
the photo to make it show properly on the display.
NOTE: The HP All-in-One automatically adjusts the rotation so photos print properly
on the page. When printing more than one, the photos are oriented to fit a maximum
number of photos on the page.
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To rotate a photo
1. Press the Menu button on the photo selection screen.
2. In the Edit Photo menu, press the up arrow or down arrow button to highlight
Rotate, and then press OK.
3. Press the right arrow button repeatedly to rotate the image clockwise in 90 degree
increments.
4. When you are done rotating the image, press OK.
Related topics
•
•
Zoom and pan to crop a photo
The HP All-in-One enables you to zoom in or out on a specific area of a photo. When you
print the photo, the photo is cropped so only the area shown on the display prints.
NOTE: The changes you make to the photo apply only to viewing and printing the
photo. The changes will not be saved on the memory card.
To crop a photo
1. Press the Menu button on the photo selection screen.
2. In the Edit Photo menu, press the up arrow or down arrow button to highlight Crop,
and then press OK.
3. Press the Zoom in button or the Zoom out button to zoom closer to or farther away
from the subject of the photo.
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Use the photo features
An outline appears on the photo to show you an approximate view of the area that
will print.
4. Press the arrows on the directional pad to pan around the photo and select a specific
area to print.
5. Press OK to crop the photo.
Related topics
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•
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Automatically enhance your photos
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The HP All-in-One is set up, by default, to enhance your photos automatically when you
print them. When this feature is enabled, the HP All-in-One uses HP Real Life
Technologies to:
•
•
•
Adjust the brightness or darkness of your photos (shown in print preview and printed
output)
Adjust the lighting to make dark images appear brighter (shown on printed output
only)
Sharpen blurry images (shown on printed output only)
You can turn off the automatic photo enhancement feature for individual photos, on a per-
image basis.
To turn off automatic photo enhancement
1. Press the Menu button on the photo selection screen.
2. In the Edit Photo menu, press the up arrow or down arrow button to highlight Photo
Fix, and then press OK.
3. Press the up arrow or down arrow button to highlight Off, and then press OK.
Related topics
Print a frame around your photo
You can print a decorative colored border around the outside edge of your photo to frame
the photo.
NOTE: The changes you make to the photo apply only to viewing and printing the
photo. The changes will not be saved on the memory card.
Edit photos using the control panel
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Chapter 8
To print a frame around your photo
1. Press the Menu button on the photo selection screen.
2. In the Edit Photos menu, press the up arrow or down arrow button until Frame is
highlighted, and then press OK.
3. Press the left arrow or right arrow button to scroll through the frames.
4. When the frame you want is highlighted, press OK.
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The selected frame is applied to the photo and shown by itself on the display.
Related topics
Adjust the brightness of your photos
You can adjust the brightness of a photo so that it prints lighter or darker than the original
photo you took with your digital camera.
NOTE: The changes you make to the photo apply only to viewing and printing the
photo. The changes will not be saved on the memory card.
To adjust the brightness
1. Press the Menu button on the photo selection screen.
2. In the Edit Photo menu, press the up arrow or down arrow button to highlight
Brightness, and then press OK.
3. Press the left arrow or right arrow button to increase or decrease the brightness of
the photo.
The current brightness selection is indicated by the vertical line on the slidebar.
4. When you are done adjusting brightness, press OK.
Related topics
•
•
Apply special color effects to your photos
You can apply special color effects to a photo so that it prints with a sepia, hand-tinted,
or black-and-white finish.
NOTE: The changes you make to the photo apply only to viewing and printing the
photo. The changes will not be saved on the memory card.
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Use the photo features
To change the color effects
1. Press the Menu button on the photo selection screen.
2. In the Edit Photos menu, press the up arrow or down arrow button to highlight Color
Effect, and then press OK.
3. Press the up arrow or down arrow button to select one of the following color effect
options, and then press OK:
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No Effect
Black & White
Sepia
Does not apply any special color effects to your photo.
Prints the photo in black and white.
Applies brown tones, similar to photos produced in the early 1900s, to
your photo.
Antique
Applies brown tones along with some pale colors to your photo. With
this option, your photo will look like it was hand-tinted.
Related topics
•
•
Edit photos using the control panel
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9 Use the scan features
Scanning is the process of converting text and pictures into an electronic format for your
computer. You can scan almost anything (photos, magazine articles and text documents)
on the HP All-in-One.
You can use the scanning features of the HP All-in-One to do the following:
•
•
Scan text from an article into your word processor and quote it in a report.
Print business cards and brochures by scanning a logo and using it in your publishing
software.
•
Send photos to friends and relatives by scanning your favorite prints and including
them in e-mail messages.
•
•
Create a photographic inventory of your house or office.
Archive treasured photos in an electronic scrapbook.
This section contains the following topics:
•
•
•
•
Scan an image
You can scan to a connected computer that has the HP Photosmart Software installed
or to a connected memory card or storage device.
NOTE: You can also use the software you installed with the HP All-in-One to scan
images. Using this software, you can edit a scanned image and create special projects
using a scanned image. For more information, see the software help.
This section contains the following topics:
•
•
Scan an original to a computer
You can scan originals placed on the glass by using the control panel.
NOTE: To use the scan features, the HP All-in-One and computer must be
connected and turned on. The HP Photosmart Software must also be installed and
running on your computer prior to scanning. To verify that the HP Photosmart
Software is running on a Windows computer, look for the HP All-in-One icon in the
system tray at the lower right side of the screen, near the time.
NOTE: Closing the HP Digital Imaging Monitor icon in the Windows system tray
can cause the HP All-in-One to lose some of its scan functionality. If this happens,
you can restore full functionality by restarting your computer or by starting the
HP Photosmart Software.
Scan an image
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Chapter 9
NOTE: When scanning, the HP Photosmart Software enables you to save an image
in the following file formats: BMP, DCX, FPX, GIF, JPG, PCD, PCX, and TIF.
To scan to a computer
1. Load your original print side down on the right front corner of the glass.
2. Press Start Scan on the control panel.
3. Press the down arrow button to highlight Scan to Computer, and then press OK.
NOTE: If the product is network-connected, a list of available computers
appears. Select the computer to which you want to transfer the scan, and then
continue to the next step.
4. The Scan To menu appears on the display. Press the down arrow button to select
the job shortcut you want to use, and then press OK.
NOTE: Job shortcuts define scan parameters, such as the software application,
dpi, and color settings so you do not need to set them for each scan job.
5. Follow the onscreen prompts to save the scan to your computer.
Scan an original to a memory card
You can send the scanned image as a JPEG image to the memory card or storage device
that is currently inserted. This enables you to use the photo print options to print
borderless prints and album pages from the scanned image.
NOTE: If the HP All-in-One is connected to a network, you can access the scanned
image on a connected computer only if the memory card is being shared across the
network.
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Use the scan features
To save a scan to the memory card or storage device
1. Make sure your memory card is inserted into the appropriate slot on the product, or
a storage device is connected to the front USB port.
2. Load your original print side down on the right front corner of the glass.
3. Press Start Scan.
4. Press the down arrow button to highlight Scan to Memory Card or Scan to USB
Flash Drive, and then press OK.
The product scans the image and saves the file to the memory card or storage device
in the JPEG format.
Edit a scanned image
You can edit a scanned image, such as a photo or graphic, using the software you
installed with the HP All-in-One. Using this software, you can rotate or crop the image,
as well as adjust the brightness, contrast, and color saturation.
Related topics
Edit a scanned document
You can edit a scanned document using your Optical Character Recognition (OCR)
software. Scanning text using OCR software enables you to bring the content of magazine
articles, books, and other printed matter into your favorite word processor and many other
applications as editable text. Learning to use OCR software correctly is important if you
want to obtain the best results. Do not expect scanned text documents to be letter-perfect
the first time you use your OCR software. Using OCR software is an art that takes time
and practice to master.
Related topics
Edit a scanned document
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10 Use the copy features
The HP All-in-One enables you to produce high-quality color and black-and-white copies
on a variety of paper types, including transparencies. You can enlarge or reduce the size
of an original to fit a specific paper size, adjust the darkness of the copy, and use special
features to make high-quality copies of photos, including borderless copies.
TIP: For the best copy performance on standard copy projects, set the paper size
to Letter or A4, the paper type to Plain Paper, and the copy quality to Fast.
This section contains the following topics:
•
•
•
•
•
•
Make a copy
You can make quality copies from the control panel.
To make a copy from the control panel
1. Make sure you have paper loaded in the input tray.
Make a copy
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Chapter 10
2. Load your original print side down on the right front corner of the glass.
3. Press Start Copy Black or Start Copy Color to begin copying.
Preview your copy job
After changing settings on the HP All-in-One for making a copy, you can preview an image
of the expected output on the display before starting the copy.
NOTE: To ensure an accurate preview, change the paper size and type to reflect
the actual paper you have loaded in the input tray. If you use the Automatic settings,
the onscreen preview might not accurately represent the output. Instead, the preview
will reflect what the output would be if the default paper type and size were loaded in
the input tray.
Previews appear when you select Preview on the Copy Menu, or when you use the crop
feature to specify a specific area of the original to copy.
To preview your copy from the control panel
1. Press OK when Copy is highlighted on the Home Screen.
2. Press the Menu button to select Copy Settings.
3. Change copy settings on the product to accurately reflect the copy you want to make.
4. Press the down arrow button to highlight Preview, and then press OK.
An image on the display shows how your copy will print.
5. Press Start Copy Black or Start Copy Color to accept the preview and begin
copying.
Change the copy settings for the current job
You can customize the copy settings of the HP All-in-One to handle nearly any copy task.
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Use the copy features
This section contains the following topics:
•
•
•
•
•
Set the number of copies
You can set the number of copies from the control panel of the HP All-in-One or from the
HP Photosmart Software. This task explains how to set the number of copies from the
control panel only.
To set the number of copies from the control panel
1. Press OK when Copy is highlighted on the Home Screen.
2. Press the up arrow button to increase the number of copies, up to the maximum.
(The maximum number of copies varies by model.)
3. Press Start Copy Black or Start Copy Color.
Set the copy paper size
The HP All-in-One is set to detect the type of paper you are using automatically. For the
best results when copying photos, leave the Paper Size set to Automatic, and load photo
paper in the HP All-in-One. You should only change the Paper Size if you see print quality
issues using the Automatic setting.
To set the paper size from the control panel
1. Press OK when Copy is highlighted on the Home Screen.
2. Press the Menu button to select Copy Settings.
3. Press the down arrow button to highlight Paper Size and then press OK.
4. Press the down arrow button to highlight the appropriate paper size present in the
input tray, and then press OK.
Set the copy paper type
The HP All-in-One is set to detect the type of paper you are using automatically. For the
best results when copying photos, leave the Paper Type set to Automatic, and load
photo paper in the HP All-in-One. You should only change the Paper Type if you see
print quality issues using the Automatic setting.
Change the copy settings for the current job
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To set the paper type for copies
1. Press OK when Copy is highlighted on the Home Screen.
2. Press the Menu button to select Copy Settings.
3. Press the down arrow button to highlight Paper Type, and then press OK.
4. Press the down arrow button until the appropriate paper type appears, and then press
OK.
Refer to the following table to determine which paper type setting to choose based
on the paper loaded in the input tray.
Paper type
Control panel setting
Plain Paper
Copier paper or letterhead
HP Bright White Paper
Plain Paper
HP Premium Plus Photo Paper, Glossy
HP Premium Plus Photo Paper, Matte
Premium Photo
Premium Photo
Premium Photo
HP Premium Plus 10 x 15 cm (4 x 6 inch)
Photo Paper
HP Photo Paper
Photo Paper
HP Everyday Photo Paper
HP Everyday Photo Paper, Semi Gloss
HP Premium Paper
Everyday Photo
Everyday Matte
Premium Inkjet
Premium Inkjet
Brochure Glossy
Other inkjet paper
HP Professional Brochure & Flyer Paper
(Glossy)
HP Professional Brochure & Flyer Paper
(Matte)
Brochure Matte
Transparency
HP Premium or Premium Plus Inkjet
Transparency Film
Other transparency film
Plain Hagaki
Transparency
Plain Paper
Glossy Hagaki
Premium Photo
Premium Photo
Advanced Photo
L (Japan only)
Advanced Photo Paper
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Use the copy features
Change copy speed or quality
The HP All-in-One provides three options that affect copy speed and quality:
•
Best produces high quality for all paper and eliminates the banding (striping) effect
that sometimes occurs in solid areas. Best copies slower than the Normal or Fast
quality settings.
•
•
Normal delivers high quality and is the recommended setting for most of your
copying. Normal copies faster than Best and is the default setting.
Fast copies faster than the Normal setting. The text is comparable to the quality of
the Normal setting, but the graphics might be lower quality. The Fast setting uses
less ink and extends the life of your ink cartridges.
To change the copy quality from the control panel
1. Press OK when Copy is highlighted on the Home Screen.
2. Press the Menu button to select Copy Settings.
3. Press the down arrow button to highlight Quality, and then press OK.
4. Press the up arrow or down arrow button to select a copy quality, and then press
OK.
Adjust the lightness and darkness of your copy
You can use the Lighter/Darker option to adjust the contrast of the copies you make.
To adjust the copy contrast from the control panel
1. Press OK when Copy is highlighted on the Home Screen.
2. Press the Menu button to select Copy Settings.
3. Press the down arrow button to highlight Lighter/Darker, and then press OK.
4. Do one of the following:
•
•
Press the right arrow button to darken the copy.
Press the left arrow button to lighten the copy.
5. Press OK.
Change default copy settings
When you change copy settings from the control panel, the settings apply only to the
current copy job. To apply copy settings to all future copy jobs, you can save the settings
as defaults.
Change default copy settings
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To set default copy settings from the control panel
1. Make any needed changes to the Copy settings.
2. Press OK when Copy is highlighted on the Home Screen.
3. Press the Menu button to select Copy Settings.
4. Press the down arrow button to highlight Set as New Defaults, and then press OK.
5. Press OK to confirm.
NOTE: The settings you specify here are only saved on the product. They do not
adjust the settings in the software. You can save your most frequently used software
settings by using the HP Photosmart software.
Perform special copy jobs
In addition to supporting standard copy jobs, the HP All-in-One can perform special jobs
such as cropping and resizing originals.
NOTE: If you want to copy a photo, use the Reprints features. In addition to making
an exact copy of the original, the Reprints feature also enables to you to edit the
lighting and colors before printing, as well as zoom and crop a specific area for
printing.
This section contains the following topics:
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•
•
•
Related topics
Resize an original to fit onto letter or A4 paper
The HP All-in-One enables you to make a different size copy than your original. For
example, if you are copying a page from a small book, you can enlarge the copy so it fills
the page and is easier to read. Similarly, if the original is larger than the paper you have
loaded, you can reduce the copy so none of the original content is cropped.
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Use the copy features
Press the down arrow button or the up arrow button to highlight one of the following, and
then press OK.
•
•
Actual Size: This feature enables you to print an exact copy of the original.
Fit to Page:This feature enables you to copy an original to fit within the printable
margins of a page without the risk of cropping some part of your original.
NOTE: In order to resize your original without changing the proportions or
cropping the edges, the HP All-in-One might leave an uneven amount of white
space around the edges of the paper.
•
Custom 100%: This feature enables you to reduce or enlarge a copy of a document.
To resize a document from the control panel
1. Press OK when Copy is highlighted on the Home Screen.
2. Press the Menu button to select Copy Settings.
3. Press the down arrow button to highlight Size, and then press OK.
4. Press the up arrow or down arrow button to highlight the appropriate copy size, and
then press OK.
Crop an original
After changing settings on the HP All-in-One for making a copy, you can use the crop
feature to specify a particular area of the original to copy.
To crop your copy from the control panel
1. Press OK when Copy is highlighted on the Home Screen.
2. Press the Menu button to select Copy Settings.
3. Change copy settings on the product to accurately reflect the copy you want to make.
4. Press the down arrow button to highlight Crop, and then press OK.
5. Press the arrows on the directional pad to move the cursor to the upper left corner
where you want the crop to begin, and then press OK.
6. Press the down arrow and right arrow button to move the cursor to the lower right
corner of the crop area, and then press OK.
The product shows a preview image of the expected output on the display.
7. Press Start Copy Black or Start Copy Color to accept the preview and begin
copying.
Perform special copy jobs
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Shift the left margin
If you are planning to bind your copies along the left edge (for example, in a 3-ring binder),
you can shift your copy slightly to the right, so that the words or images on the left side
of the page do not extend into the binding margin.
NOTE: The HP All-in-One shifts the words and images approximately 9.5 mm
(0.37 inch) to the right. To reduce the chances of cropping along the right edge as a
result, do not use the Margin Shift and enlargement features together.
To shift the margin for your copy from the control panel
1. Press OK when Copy is highlighted on the Home Screen.
2. Press the Menu button to select Copy Settings.
3. Change copy settings on the product to accurately reflect the copy you want to make.
4. Press the down arrow button to highlight Margin Shift, and then press OK.
5. Press the up arrow button to highlight On, and then press OK.
Improve the quality of a copy
The HP All-in-One is designed to produce high-quality copies of documents containing
both text and images.
However, you might need to change the Enhancements setting if the document you are
copying contains just text or just an image, and you notice any of the following:
•
•
•
•
Stray dots of color surround some text on your copies
Large, black typefaces look splotchy (not smooth)
Thin, colored objects or lines contain black sections
Horizontal grainy or white bands appear in light- to medium-gray areas
To correct copy quality issues
1. Press OK when Copy is highlighted on the Home Screen.
2. Press the Menu button to select Copy Settings.
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Use the copy features
3. Press the down arrow button to highlight Enhancements, and then press OK.
4. Press the up arrow or down arrow button to highlight the type of document you are
copying (Text, Photo, or Mixed), and then press OK.
NOTE: You can also try turning off Enhancements if you are seeing quality
issues when copying.
Stop copying
To stop copying
▲ Press Cancel on the control panel.
Stop copying
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Use the copy features
11 Use the reprint features
The HP All-in-One enables you to make reprints of photographic originals placed on the
glass.
This section contains the following topics:
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•
Make reprints of your photos
You can scan a printed copy of a photo to make reprints in a variety of sizes, up to the
size of letter or A4 paper.
By default, the HP All-in-One is set to detect the type of paper you are using automatically.
For the best results when reprinting photos, leave the Paper Type set to Automatic, and
load photo paper in the HP All-in-One. You should only change the Paper Type if you
see print quality issues using the Automatic setting.
To reprint an original photo
1. Load your original print side down on the right front corner of the glass.
2. Make sure the photo tray or main tray is loaded with the correct paper.
3. Press the right arrow button to highlight Reprints, and then press OK.
4. (Optional) Press the Menu button to change print settings before reprinting.
a. Press the left arrow or right arrow button to highlight the print layout pattern, and
then press OK.
b. (Optional) Press the up arrow button to increase the number of copies.
c. (Optional) Press the Menu button on the reprint selection screen to edit the photo.
d. When you are done, press OK.
5. Press Print Photos.
Edit a photo before reprinting
The HP All-in-One offers several basic editing features that you can use to edit your
photos manually before you make reprints of them.
This section contains the following topics:
•
•
•
•
•
Fix a faded original
If your photo has faded from age or sun exposure, you can fix it so that the colors in your
reprint are more accurate to the original coloring.
Edit a photo before reprinting
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To fix a faded original photo when making a reprint
1. Press the Menu button on the reprint selection screen.
2. In the Edit Photo menu, press the up arrow or down arrow button to highlight Fix
Faded Original, and then press OK.
3. Press the up arrow or down arrow button to highlight Yes, and then press OK.
Related topics
Rotate a photo
Depending on how you placed your original on the glass to copy it, the photo might appear
sideways or upside down on the display. You might need to rotate the photo to make it
show properly on the display.
NOTE: The HP All-in-One automatically adjusts the rotation so photos print properly
on the page. When printing more than one, the photos are oriented to fit a maximum
number of photos on the page.
To rotate a photo
1. Press the Menu button on the reprint selection screen.
2. In the Edit Photo menu, press the up arrow or down arrow button to highlight
Rotate, and then press OK.
3. Press the right arrow button repeatedly to rotate the image clockwise in 90 degree
increments.
4. When you are done rotating the image, press OK.
Related topics
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•
Zoom and pan to crop a photo
The HP All-in-One enables you to zoom in or out and print any particular portion of a
photo. When you print the photo, only the cropped area shown on the display prints.
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Use the reprint features
To crop a photo
1. Press the Menu button on the reprint selection screen.
2. In the Edit Photo menu, press the up arrow or down arrow button to highlight Crop,
and then press OK.
3. Press the Zoom in button or the Zoom out button to zoom closer to or farther away
from the subject of the photo.
An outline appears on the photo to show you an approximate view of the area that
will print.
4. Press the arrows on the directional pad to pan around the photo and select a specific
area to print.
5. Press OK to crop the photo.
Related topics
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•
Adjust the brightness of your photos
You can adjust the brightness of a photo so that it prints lighter or darker than your original.
To adjust the brightness
1. Press the Menu button on the reprint selection screen.
2. In the Edit Photo menu, press the up arrow or down arrow button to highlight
Brightness, and then press OK.
3. Press the left arrow or right arrow button to increase or decrease the brightness of
the photo.
The current brightness selection is indicated by the vertical line on the slidebar.
4. When you are done adjusting brightness, press OK.
Related topics
•
•
Edit a photo before reprinting
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Chapter 11
Apply special color effects to your photos
You can apply special color effects to a photo so that it prints with a sepia, hand-tinted,
or black-and-white finish.
To change the color effects
1. Press the Menu button on the reprint selection screen.
2. In the Edit Photos menu, press the up arrow or down arrow button to highlight Color
Effect, and then press OK.
3. Press the up arrow or down arrow button to select one of the following color effect
options, and then press OK:
No Effect
Black & White
Sepia
Does not apply any special color effects to your photo.
Prints the photo in black and white.
Applies brown tones, similar to photos produced in the early 1900s, to
your photo.
Antique
Applies brown tones along with some pale colors to your photo. With
this option, your photo will look like it was hand-tinted.
Related topics
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•
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Use the reprint features
12 Maintain the HP All-in-One
The HP All-in-One requires little maintenance. Sometimes you might want to clean the
glass and lid backing to remove surface dust and ensure that your copies and scans
remain clear. You will also need to replace ink cartridges, clean the printhead assembly,
or align the printer from time to time. This section provides instructions for keeping the
HP All-in-One in top working condition. Perform these simple maintenance procedures
as necessary.
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This section contains the following topics:
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•
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Work with ink cartridges
To ensure the best print quality from the HP All-in-One, you will need to perform some
simple maintenance procedures. This section provides guidelines for handling the ink
cartridges, instructions for replacing the ink cartridges, and aligning and cleaning the
printhead.
This section contains the following topics:
•
•
•
•
•
Information on ink cartridges and the printhead
The following tips help maintain HP ink cartridges and ensure consistent print quality.
•
Make sure you follow the instructions in the Start Here guide for installing the
printhead and the ink cartridges for the first time. The instructions in this online help
are for replacing ink cartridges, and are not intended for first time installation.
•
If you need to replace an ink cartridge, wait until you have the new ink cartridge
available to install before removing the old cartridge.
CAUTION: Wait until you have a new ink cartridge available before removing
the old ink cartridge. Do not leave the ink cartridge outside of the product for an
extended period of time. This can result in damage to both the product and the
ink cartridge.
•
Keep all ink cartridges in the original sealed packages until they are needed.
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Chapter 12
•
Turn off the HP All-in-One by pressing the On button located on the product. Wait
until the On light turns off before unplugging the power cord or turning off a power
strip. If you improperly turn off the HP All-in-One, the print carriage might not return
to the correct position causing problems with the ink cartridges and print quality
issues.
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•
•
Store ink cartridges at room temperature (15.6-26.6° C or 60-78° F).
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If you notice a significant decrease in print quality, check the estimated ink levels
remaining in the ink cartridges. Replace any ink cartridges that are low on ink. If none
of the ink cartridges are low, clean the printhead.
•
•
•
Do not clean the printhead unnecessarily. This wastes ink and shortens the life of the
cartridges.
Handle ink cartridges carefully. Dropping, jarring, or rough handling during installation
can cause temporary printing problems.
If you are transporting the product, do the following to prevent ink leaking from the
print carriage or other damage from occurring to the product:
◦
Make sure you turn off the product by pressing the On button.
The print carriage should be parked on the right side in the service station.
Make sure you leave the ink cartridges and printhead installed.
◦
◦
Lightly pack the inside of the product with crumpled newspaper to prevent the
print carriage from moving during transportation.
◦
The product must be transported sitting flat; it should not be placed its side, back,
front, or top.
Related topics
•
•
Check the estimated ink levels
You can easily check the ink supply level to determine how soon you might need to
replace an ink cartridge. The ink supply level shows an estimate of the amount of ink
remaining in the ink cartridges.
NOTE: If you have installed a refilled or remanufactured cartridge, or a cartridge that
has been used in another printer, the ink level indicator might be inaccurate or
unavailable.
NOTE: Ink level warnings and indicators provide estimates for planning purposes
only. When you receive a low-ink warning message, consider having a replacement
cartridge available to avoid possible printing delays. You do not have to replace the
cartridges until the print quality is unacceptable.
NOTE: Ink from the cartridges is used in the printing process in a number of different
ways, including in the initialization process, which prepares the product and cartridges
for printing, and in printhead servicing, which keeps print nozzles clear and ink flowing
smoothly. In addition, some residual ink is left in the cartridge after it is used. For more
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Maintain the HP All-in-One
To check the ink levels from the control panel
1. Press Setup.
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2. Press the down arrow button to highlight Tools, and then press OK.
3. Press the down arrow button to highlight Display Ink Gauge, and then press OK.
The product displays a gauge that shows the estimated ink levels of all cartridges
installed.
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4. Press any button to return to the Tools menu.
To check the ink levels from the HP Photosmart Software
1. In the HP Solution Center, click Settings, point to Print Settings, and then click
Printer Toolbox.
NOTE: You can also open the Printer Toolbox from the Print Properties dialog
box. In the Print Properties dialog box, click the Features tab, and then click the
Printer Services button.
The Printer Toolbox appears.
2. Click the Estimated Ink Level tab.
The estimated ink levels for the ink cartridges appear.
Replace the ink cartridges
Follow these instructions when you need to replace ink cartridges.
NOTE: If you are setting up the product for the first time, make sure you follow the
instructions in the Start Here guide for installing the printhead and the ink cartridges.
If you do not already have replacement ink cartridges for the HP All-in-One, to order
follow the prompts to select your product, and then click one of the shopping links on the
page.
NOTE: At this time, some portions of the HP Web site are available in English only.
CAUTION: Wait until you have a new ink cartridge available before removing the
old ink cartridge. Do not leave the ink cartridge outside of the product for an extended
period of time. This can result in damage to both the product and the ink cartridge.
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To replace the ink cartridges
1. Make sure the product is turned on.
2. Open the ink cartridge access door by lifting from the front right of the product, until
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the door locks into place.
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The print carriage moves to the center of the product.
NOTE: Wait until the print carriage stops moving before proceeding.
3. Press the tab on the front of the ink cartridge to release it, and then remove it from
the slot.
4. Remove the new ink cartridge from its packaging by pulling the orange pull-tab
straight back to remove the plastic wrap from the ink cartridge.
NOTE: Make sure you remove the plastic wrap from the ink cartridge before
installing it in the product, or printing will fail.
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Maintain the HP All-in-One
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5. Twist the orange cap to snap it off.
6. Using the colored shaped icons for help, slide the ink cartridge into the empty slot
until it clicks into place and is seated firmly in the slot.
CAUTION: Do not lift the latch handle on the print carriage to install the ink
cartridges. Doing so can result in incorrectly seated ink cartridges and printing
problems. The latch must remain down in order to correctly install the ink
cartridges.
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Chapter 12
Make sure that you insert the ink cartridge into the slot that has the same shaped icon
and color as the one you are installing.
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7. Repeat steps 3 through 6 for each ink cartridge you are replacing.
8. Close the ink cartridge door.
Related topics
Remove ink from your skin and clothing
Follow these instructions to remove ink from your skin and clothing:
Surface
Skin
Remedy
Wash the area with an abrasive soap.
Wash the fabric in cold water and use chlorine bleach.
Wash the fabric in cold water and use sudsy ammonia.
White fabric
Color fabric
CAUTION: Always use cold water to remove ink from fabric. Warm or hot water can
set the ink into the fabric.
Advanced printhead maintenance
If you are experiencing problems with printing, you might have a problem with the
printhead. You should perform the procedures in the following sections only when
directed to do so for resolving print quality issues.
Performing the aligning and cleaning procedures unnecessarily can waste ink and
shorten the life of the cartridges.
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Maintain the HP All-in-One
If you receive an error message about the ink cartridges, see “Ink cartridge and printhead
messages” on page 257 for more information.
This section contains the following topics:
•
•
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Clean the printhead
If your printed output is streaked or has any incorrect or missing colors, the printhead
might need to be cleaned.
This process uses ink to attempt to unclog and clean the nozzles in the printhead.
This might take a few minutes and will use one or more sheets of paper.
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To clean the printhead from the control panel
1. Press Setup.
2. Press the down arrow button to highlight Tools, and then press OK.
3. Press the down arrow button to highlight Clean Printhead, and then press OK.
The product cleans the printhead.
4. Press any button to return to the Tools menu.
To clean the printhead from the HP Photosmart Software
1. Load letter, A4, or legal unused plain white paper into the main input tray.
2. In the HP Solution Center, click Settings.
3. In the Print Settings area, click Printer Toolbox.
NOTE: You can also open the Printer Toolbox from the Print Properties dialog
box. In the Print Properties dialog box, click the Features tab, and then click
Printer Services.
The Printer Toolbox appears.
4. Click the Device Services tab.
5. Click Clean the printhead.
6. Follow the prompts until you are satisfied with the quality of the output, and then click
Done.
There are two stages of cleaning. Each stage lasts about two minutes, uses one sheet
of paper, and uses an increasing amount of ink. After each stage, review the quality
of the printed page. You should only initiate the next phase of cleaning if the print
quality is poor.
If print quality still seems poor after you complete both stages of cleaning, try aligning
the printer. If print quality problems persist after cleaning and aligning, contact HP
support.
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Related topics
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Align the printer
The product automatically aligns the printhead during the initial setup.
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You might want to use this feature when the printer status report shows streaking or white
lines through any of the blocks of color or if you are having print quality issues with your
printouts.
To align the printhead from the control panel
1. Press Setup.
2. Press the down arrow button to highlight Tools, and then press OK.
3. Press the down arrow button to highlight Align Printer, and then press OK.
The product aligns the printhead.
4. Press any button to return to the Tools menu.
To align the printer from the HP Photosmart Software
1. Load letter, A4, or legal unused plain white paper into the main input tray.
2. In the HP Solution Center, click Settings.
3. In the Print Settings area, click Printer Toolbox.
NOTE: You can also open the Printer Toolbox from the Print Properties dialog
box. In the Print Properties dialog box, click the Features tab, and then click
Printer Services.
The Printer Toolbox appears.
4. Click the Device Services tab.
5. Click Align the Printer.
The product prints a test page, aligns the printhead, and calibrates the printer.
Recycle or discard the page.
Print a printer status report
If you are experiencing problems with printing, print a printer status report before you
replace ink cartridges or have the product serviced. This report provides useful
information on several aspects of your product, including your ink cartridges.
NOTE: If your problem is related to print quality, print a print quality report to help
diagnose the problem.
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Maintain the HP All-in-One
To print a printer status report
1. Load letter or A4 unused plain white paper into the input tray.
2. Press Setup.
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3. Press the down arrow button to highlight Tools, and then press OK.
4. Press the down arrow button to highlight Printer Status Report, and then press
OK.
The product prints a status report.
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Related topics
Print and evaluate a print quality report
Print quality issues can occur for a variety of reasons. You might be using the wrong
software settings or printing a poor quality source file, or there might be a problem with
the printing system in the HP All-in-One. If you are unhappy with the quality of your prints,
you can print a print quality report to help you determine if the printing system is working
properly.
To print a print quality report
1. Load letter or A4 unused plain white paper into the input tray.
2. Press Setup.
3. Press the down arrow button to highlight Tools, and then press OK.
4. Press the down arrow button to highlight Print Quality Report, and then press OK.
The product prints a print quality report that you can use to diagnose print quality
issues.
Print and evaluate a print quality report
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Chapter 12
To evaluate the print quality report
1. Check the ink levels shown on the page. If a cartridge shows very low ink levels and
you find the print quality unacceptable, consider replacing that ink cartridge. Print
quality typically deteriorates as cartridges run out of ink.
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NOTE: If the print quality report is not legible, you can check the estimated ink
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levels from the control panel or HP Photosmart Software.
NOTE: Ink level warnings and indicators provide estimates for planning
purposes only. When you receive a low-ink warning message, consider having a
replacement cartridge available to avoid possible printing delays. You do not need
to replace the ink cartridges until print quality becomes unacceptable.
2. Look at the large text above the color blocks. The type should be sharp and clear.
Figure 12-1 Sample text area - expected result
•
•
If the type is jagged, align the printer, and then print this diagnostic page again.
Figure 12-2 Sample text area - jagged text
If the text is uneven, streaked, or smeared, clean the printhead, and then print
this diagnostic page again.
Figure 12-3 Sample text area - uneven ink distribution
Figure 12-4 Sample text area - streaks or smears
3. Look at the demonstration picture, on the left side of the page below the large text.
The picture should be sharp and clear.
Figure 12-5 Sample demonstration picture - expected result
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Maintain the HP All-in-One
•
If the picture is blurry or streaked, clean the printhead, align the printer, and then
print this diagnostic page again.
Figure 12-6 Sample demonstration picture - blurry
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Figure 12-7 Sample demonstration picture - streaks
NOTE: If cleaning the printhead and aligning the printer do not solve this print
quality issue, contact HP support for service.
•
If the picture has a smear or scrape, check to see if the paper is wrinkled. Insert
clean, wrinkle-free paper, and then print this diagnostic page again.
Figure 12-8 Sample demonstration picture - smeared or scraped
NOTE: If you still encounter this issue after inserting clean, wrinkle-free
paper, contact HP support for service.
4. Look at the adjacent yellow and magenta color blocks, below the large text. The
division between the two colors should be sharp and clean, with no blurriness or area
of mixed color.
Figure 12-9 Adjacent color blocks - expected result
Print and evaluate a print quality report
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Chapter 12
If the division between the colors is blurry, fuzzy, or the color seems mixed, clean the
printhead, and then print this diagnostic page again.
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Figure 12-10 Adjacent color blocks - blurry, fuzzy, or mixed colors
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NOTE: If cleaning the printhead does not solve this print quality issue, contact
HP support for service.
5. Look at the labeled color blocks above the color bars. The color blocks should match
the color listed immediately below and should not contain any streaks.
If any of the labeled color blocks are streaked, or if the color of the block is different
from the name (for instance, if the block labeled 'green' looks blue), clean the
printhead, and then print this diagnostic page again.
Figure 12-12 Labeled color blocks - streaks ('red' block) and incorrect colors
('green' block)
NOTE: If cleaning the printhead does not solve this print quality issue, contact
HP support for service.
6. Look at the color bars at the bottom of the page. The bars should be solid and extend
all the way across the page.
Figure 12-13 Color bars - expected result
If any of the color bars are streaked with white, lighter on one side, or contain one or
more streaks of a different color, clean the printhead, and then print this diagnostic
page again.
Figure 12-14 Color bars - white streaks (blue bar) and uneven color (top bar)
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Maintain the HP All-in-One
Figure 12-15 Color bars - color mixing (yellow bar contains magenta streaks)
NOTE: If cleaning the printhead does not solve this print quality issue, contact
HP support for service.
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If you do not see any defects on the print quality report, then the printing system is working
correctly. There is no reason to replace supplies or have the product serviced, because
they are functioning properly. If you still have a print quality problem, here are some other
things you can check:
•
•
•
•
Check the paper.
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Check the print settings.
Make sure your image has sufficient resolution.
If the problem seems confined to a band near the edge of your printout, use the
software you installed with the product or another software application to rotate the
image 180 degrees. The problem might not appear on the other end of the print.
Related topics
•
•
•
•
•
•
Clean the HP All-in-One
To ensure that your copies and scans remain clear, you might need to clean the glass
and lid backing. You might also want to dust the exterior of the HP All-in-One.
TIP: You can purchase an HP Cleaning Kit for Inkjet Printers and All-in-Ones
(Q6260A) that provides everything needed to safely clean your HP device. For more
This section contains the following topics:
•
•
•
Clean the glass
Fingerprints, smudges, hair, and dust on the main glass surface slow down performance
and affect the accuracy of the copy and scan features.
Clean the HP All-in-One
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Chapter 12
To clean the glass
1. Turn off the product, unplug the power cord, and raise the lid.
2. Clean the glass with a soft cloth or sponge slightly moistened with a nonabrasive
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glass cleaner.
CAUTION: Do not use abrasives, acetone, benzene, or carbon tetrachloride on
the glass, since they can damage it. Do not place or spray liquid directly on the
glass. The liquid might seep under the glass and damage the product.
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3. Dry the glass with a dry, soft, lint-free cloth to prevent spotting.
4. Turn on the product.
Clean the lid backing
Minor debris can accumulate on the white document backing located underneath the lid
of the HP All-in-One.
To clean the lid backing
1. Turn off the product, unplug the power cord, and raise the lid.
2. Clean the white document backing with a soft cloth or sponge slightly moistened with
a mild soap and warm water.
Wash the backing gently to loosen debris. Do not scrub the backing.
3. Dry the backing with a dry, soft, lint-free cloth.
CAUTION: Do not use paper-based wipes, as these might scratch the backing.
4. If further cleaning is needed, repeat the previous steps using isopropyl (rubbing)
alcohol, and wipe the backing thoroughly with a damp cloth to remove any residual
alcohol.
CAUTION: Be careful not to spill alcohol on the glass or exterior of the product,
as this might damage it.
5. Plug in the power cord, and then turn on the product.
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Clean the exterior
Use a soft cloth or slightly moistened sponge to wipe dust, smudges, and stains off the
case. The interior of the HP All-in-One does not require cleaning. Keep fluids away from
the control panel and the interior of the HP All-in-One.
CAUTION: To avoid damage to the exterior of the HP All-in-One, do not use alcohol
l
or alcohol-based cleaning products.
A
Turn off the HP All-in-One
To avoid damaging the product, you must properly shut it down by using the On button
located on the product. Wait until the On light turns off before you unplug the power cord
or turn off a power strip.
M
Turn off the HP All-in-One
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13 Shop for ink supplies
For a list of ink cartridge numbers, see the printed documentation that came with the
HP All-in-One. You can also use the software that came with the HP All-in-One to find
out the reorder number for all the ink cartridges. You can order ink cartridges online from
the HP Web site. Additionally, you can contact a local HP reseller to find out the correct
ink cartridge reorder numbers for your product and purchase ink cartridges.
prompted, choose your country/region, follow the prompts to select your product, and
then click one of the shopping links on the page.
NOTE: Ordering ink cartridges online is not supported in all countries/regions. If it is
not supported in your country/region, contact a local HP reseller for information about
purchasing ink cartridges.
To order ink cartridges from your desktop
▲ Click the Shop for HP Supplies icon on your desktop to connect to HP SureSupply.
You will see a list of original HP printing supplies that are compatible with your product,
as well as options to conveniently purchase the supplies you need (options vary by
country/region).
If you deleted this icon from your desktop, click the Start menu, point to the HP folder,
then click Shop for Supplies.
To order HP printing supplies through the HP Solution Center
1. In the HP Solution Center, click Settings, point to Print Settings, and then click
Printer Toolbox.
NOTE: You can also open the Printer Toolbox from the Print Properties dialog
box. In the Print Properties dialog box, click the Features tab, and then click the
Printer Services button.
2. Click the Estimated Ink Levels tab.
3. Click Ink Cartridge Ordering Information.
The ink cartridge reorder numbers appear.
4. Click Order Online.
HP sends detailed printer information, including model number, serial number, and
ink supply levels, to an authorized online reseller. The supplies you need are
preselected; you can change quantities, add or remove items, and then check out.
Shop for ink supplies
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14 Troubleshooting
This section contains the following topics:
•
•
•
•
•
•
•
•
•
•
View the Readme file
You can refer to the Readme file for information on system requirements and possible
installation problems.
You can access the Readme file by clicking Start, pointing to Programs or All
Programs, pointing to HP, pointing to Photosmart C6300 All-in-One series, and then
clicking Readme.
You can access the Readme file by double-clicking the icon located in the top-level folder
of the HP Photosmart Software CD-ROM.
Setup troubleshooting
This section contains setup troubleshooting information for the product.
Many issues are caused when the product is connected to the computer using a USB
cable before the HP Photosmart software is installed on the computer. If you connected
the product to your computer before the software installation screen prompts you to do
so, you must follow these steps:
Troubleshooting common setup issues
1. Disconnect the USB cable from the computer.
2. Uninstall the software (if you have already installed it).
3. Restart your computer.
4. Turn off the product, wait one minute, then restart it.
5. Reinstall the HP Photosmart software.
CAUTION: Do not connect the USB cable to the computer until prompted by the
software installation screen.
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This section contains the following topics:
•
•
•
•
•
•
•
•
•
•
•
The product will not turn on
Try the following solutions if there are no light indications, no noise, and no movement
from the product when you turn it on.
•
•
•
•
•
Solution 1: Make sure you use the power cord that came with the product
Solution:
•
Make sure the power cord is firmly connected to both the product and the power
adapter. Plug the power cord into a power outlet, surge protector, or power strip.
1
2
3
Power connection
Power cord and adapter
Power outlet
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Troubleshooting
•
•
If you are using a power strip, make sure the power strip is turned on. Or, try
plugging the product directly into a power outlet.
Test the power outlet to make sure it is working. Plug in an appliance that you
know works, and see if the appliance has power. If not, then there might be a
problem with the power outlet.
•
If you plugged the product into a switched outlet, make sure the outlet is switched
on. If it is switched to on but still does not work, then there might be a problem
with the power outlet.
Cause: The product was not being used with the power cord provided.
If this did not solve the issue, try the next solution.
Solution 2: Reset the product
Solution: Turn off the product, and then unplug the power cord. Plug the power
cord back in, and then press the On button to turn on the product.
Cause: The product experienced an error.
If this did not solve the issue, try the next solution.
Solution 3: Press the On button more slowly
Solution: The product might not respond if you press the On button too quickly.
Press the On button once. It might take a few minutes for the product to turn on. If
you press the On button again during this time, you might turn the product off.
Cause: You pressed the On button too quickly.
If this did not solve the issue, try the next solution.
Solution 4: Contact HP to replace the power supply
Solution: Contact HP support to request a power supply for the product.
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Cause: The power supply was not intended for use with this product.
If this did not solve the issue, try the next solution.
Solution 5: Contact HP support for service
Solution: If you have completed all of the steps provided in the previous solutions
and are still having a problem, contact HP support for service.
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If prompted, choose your country/region, and then click Contact HP for technical
support.
Cause: You might need assistance to enable the product or software to function
properly.
I connected the USB cable, but I am having problems using the product with my
computer
Solution: You must first install the software that came with the product before
connecting the USB cable. During installation, do not plug in the USB cable until
prompted by the onscreen instructions.
Once you have installed the software, plug one end of the USB cable into the back
of your computer and the other into the back of the product. You can connect to any
USB port on the back of your computer.
For more information on installing the software and connecting the USB cable, see
the Start Here guide that came with the product.
Cause: The USB cable was connected before the software was installed.
Connecting the USB cable before you are prompted can cause errors.
After setting up the product, it does not print
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
•
•
•
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Solution 1: Press the On button to turn on the product
Solution: Look at the display on the product. If the display is blank and the On
button is not lit, the product is turned off. Make sure the power cord is firmly connected
to the product and plugged into a power outlet. Press the On button to turn on the
product.
Cause: The product might not have been turned on.
If this did not solve the issue, try the next solution.
Solution 2: Set your product as the default printer
Solution: Use the system tools on your computer to change your product to be the
default printer.
Cause: You sent the print job to the default printer, but this product was not the
default printer.
If this did not solve the issue, try the next solution.
Solution 3: Check the connection between the product and computer
Solution: Check the connection between the product and computer.
Cause: The product and computer were not communicating with each other.
If this did not solve the issue, try the next solution.
Solution 4: Check that the ink cartridges are installed properly and have ink
Solution: Check that the ink cartridges are installed properly and have ink.
For more information, see:
Cause: There might have been a problem with one or more of the ink cartridges.
If this did not solve the issue, try the next solution.
Solution 5: Load paper in the input tray
Solution: Load paper in the input tray.
For more information, see:
Cause: The product might have been out of paper.
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The display shows the wrong language
Solution: Change the language setting.
For more information, see:
Cause: You might have selected the incorrect language when setting up the
product.
The wrong measurements are showing in menus on the display
Solution: Change the country/region setting.
For more information, see:
Cause: You might have selected the incorrect country/region when setting up the
product. The country/region you select determines the paper sizes shown on the
display.
When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens
Solution: If the installation does not run automatically, you can start it manually.
To start the installation from a Windows computer
1. From the Windows Start menu, click Run (or click Accessories, and then Run).
2. In the Run dialog box, enter d:\setup.exe, and then click OK.
If your CD-ROM drive is not assigned to drive letter D, enter the appropriate drive
letter.
Cause: The installation failed to run automatically.
The Minimum System Checks screen appears
Solution: Click Details to see what the specific problem is, and then correct the
problem before attempting to install the software.
Cause: Your system did not meet the minimum requirements to install the software.
A red X appears on the USB connect prompt
Solution: Check that the product is turned on, and then try the USB connection
again.
To retry the USB connection
1. Verify that the USB cable is set up properly as follows:
•
Unplug the USB cable and plug it in again or try plugging the USB cable into
a different USB port.
•
Do not attach the USB cable to a keyboard.
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•
•
Verify that the USB cable is 3 meters (9.8 feet) or less in length.
If you have several USB devices attached to your computer, you might want
to unplug the other devices during the installation.
2. Unplug the product power cord, and then plug it in again.
3. Verify that the USB cable and power cord are plugged in.
4. Click Retry to retry the connection.
5. Continue with the installation and restart the computer when prompted.
Cause: The USB connection between the product and the computer failed.
I received a message that an Unknown Error has occurred
Solution: Uninstall the software completely, and then reinstall it.
To uninstall the software and reset the product
1. Disconnect and reset the product.
To disconnect and reset the product
a. Make sure the product is turned on.
b. Press the On button to turn off the product.
c. Disconnect the power cord from the back of the product.
d. Reconnect the power cord to the back of the product.
e. Press the On button to turn on the product.
2. Uninstall the software completely.
NOTE: It is important that you follow the uninstall procedure carefully to
ensure you have removed the software completely from the computer, before
reinstalling it.
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To uninstall the software completely
a. On the Windows taskbar, click Start, Settings, Control Panel, (or just
Control Panel).
b. Double-click Add/Remove Programs (or click Uninstall a program).
c. Remove all the items that are related to the HP Photosmart Software.
CAUTION: If the computer is manufactured by HP or Compaq, do not
remove any applications other than those listed below.
•
•
•
•
•
•
HP Imaging device functions
HP Document Viewer
HP Photosmart Essential
HP Image Zone
HP Photo and imaging gallery
HP Photosmart, Officejet, Deskjet (with the product name and software
version number)
•
•
•
•
•
HP Software update
HP Share to Web
HP Solution Center
HP Director
HP Memories Disk Greeting Card Creator 32
d. Go to C:\Program Files\HPor C:\Program Files\Hewlett-
Packard(for some older products) and delete the Digital Imaging
folder.
e. Go to C:\WINDOWSand rename the twain_32folder to twain_32 old.
3. Turn off programs that run in the background.
NOTE: When the computer is turned on, a software group called the
Terminate and Stay Resident (TSR) programs automatically loads. These
programs activate some of the computer utilities, such as the anti-virus
software, but are not required for the computer to function. Occasionally,
TSR's prevent the HP software from loading so that it does not install properly.
In Windows Vista and Windows XP, use the MSCONFIG utility to prevent TSR
programs and services from starting up.
To turn off programs that run in the background
a. On the Windows taskbar, click Start.
b. Depending on your operating system, do one of the following:
•
In Windows Vista: In Start Search, type MSCONFIG, and then press
Enter.
When the User Account Control dialog box appears, click Continue.
•
In Windows XP: Click Run. When the Run dialog box appears, type
MSCONFIG, and then press Enter.
The MSCONFIG utility application appears.
c. Click the General tab.
d. Click Selective Startup.
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Troubleshooting
e. If there is a check mark next to Load Startup Items, click the check mark to
remove it.
f. Click the Services tab, and select the Hide All Microsoft Services box.
g. Click Disable all.
h. Click Apply, and then click Close.
NOTE: If you receive a message stating Access is denied while making
changes, click OK and continue. The message will not prevent you from
making the changes.
i. Click Restart to apply the changes to the computer during the next restart.
After the computer restarts, the You’ve used system configuration utility
to make changes to the way windows starts message appears.
j. Click the check box next to Do not show this message again.
4. Run the Disk Cleanup utility to delete temporary files and folders.
To run the Disk Cleanup utility
a. On the Windows taskbar, click Start, click Programs or All Programs, and
then click Accessories.
b. Click System Tools, and then click Disk Cleanup.
The Disk Cleanup analyzes the hard drive and then presents a report with a
list of components to delete.
c. Select the appropriate check boxes to remove the unnecessary components.
More information about the Disk Cleanup utility
The Disk Cleanup utility frees hard disk space on your computer by doing the
following:
•
•
•
•
•
•
Deleting temporary Internet files
Deleting downloaded program files
Emptying the Recycle Bin
Deleting files from your temporary folder
Deleting files created by other Windows tools
Removing optional Windows components that you do not use
d. After selecting the components to remove, click OK.
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5. Install the software.
To install the software
a. Insert software CD into the CD-ROM drive of the computer.
The software installation will start automatically.
NOTE: If the installation does not run automatically, from the Windows
Start menu, click Start Search (or Run). In the Start Search (or Run
dialog box), type d:\setup.exe, and then press Enter. (If your CD-ROM
drive is not assigned to drive letter D, enter the appropriate drive letter.)
b. Follow the prompts on the computer screen to install the software.
6. Try using the product again.
Cause: The source of the error was unknown.
The registration screen does not appear
Solution: You can access the registration (Sign up now) screen from the Windows
taskbar by clicking Start, pointing to Programs or All Programs, HP, Photosmart
C6300 All-in-One series, and then clicking Product Registration.
Cause: The registration screen did not launch automatically.
Uninstall and reinstall the software
If your installation is incomplete, or if you connected the USB cable to the computer before
prompted by the software installation screen, you might need to uninstall and then
reinstall the software. Do not simply delete the HP All-in-One application files from your
computer. Make sure to remove them properly using the uninstall utility provided when
you installed the software that came with the HP All-in-One.
To uninstall and reinstall the software
1. On the Windows taskbar, click Start, Settings, Control Panel (or just Control
Panel).
2. Double-click Add/Remove Programs (or click Uninstall a program).
3. Select HP Photosmart All-In-One Driver Software, and then click Change/
Remove.
Follow the onscreen instructions.
4. Disconnect the product from your computer.
5. Restart your computer.
NOTE: It is important that you disconnect the product before restarting your
computer. Do not connect the product to your computer until after you have
reinstalled the software.
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Troubleshooting
6. Insert the product CD-ROM into your computer’s CD-ROM drive and then start the
Setup program.
NOTE: If the Setup program does not appear, locate the setup.exe file on the
CD-ROM drive and double-click it.
NOTE: If you no longer have the installation CD, you can download the software
7. Follow the onscreen instructions and the instructions provided in the Start Here guide
that came with the product.
When the software installation is complete, the HP Digital Imaging Monitor icon appears
in the Windows system tray.
Network troubleshooting
This section addresses problems you might encounter while setting up a network.
This section contains the following topics:
•
•
Wired network setup troubleshooting
This section addresses problems you might encounter setting up a wired network.
This section contains the following topics:
•
•
The computer is unable to discover the product
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
•
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•
•
Solution 1: Check the cable connection
Solution: Check the following cables to ensure they are connected properly.
•
•
•
Cables between the product and the hub or router
Cables between the hub or router and your computer
Cables to and from your modem or product Internet connection (if applicable)
Cause: The cables were not connected properly.
If this did not solve the issue, try the next solution.
Solution 2: Check the LAN card set up
Solution: Make sure that your LAN card is set up properly.
To check your LAN card (Windows Vista)
1. On the Windows taskbar, click Start, Computer, and then click Properties.
2. Click Device Manager.
3. Make sure your card shows up under Network Adapters.
4. Refer to the documentation that came with your card.
To check your LAN card (Windows XP)
1. Right-click My Computer.
2. In the System Properties dialog box, click the Hardware tab.
3. Click Device Manager.
4. Make sure your card shows up under Network Adapters.
5. Refer to the documentation that came with your card.
Cause: Your computer's Local Area Network card (LAN card) was not set up
properly.
If this did not solve the issue, try the next solution.
Solution 3: Check the active network connection
Solution: Check to see if you have an active network connection.
To see if you have an active network connection
▲ Check the two Ethernet indicator lights on the top and bottom of the RJ-45
Ethernet jack on the back of the product. The lights indicate the following:
a. Top light: If this light is a solid green, the product is properly connected to the
network, and communications have been established. If the top light is off,
there is no network connection.
b. Bottom light: This yellow light flashes when data is being sent or received by
the product over the network.
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Troubleshooting
To establish an active network connection
1. Check the cable connections from the product to your gateway, router, or hub to
ensure connections are secure.
2. If the connections are secure, turn off the power on the product, and then turn it
on again. Press the On button on the control panel to turn the product off, and
press it again to turn the product on. Also, turn off the power on your router or
hub, and then turn it on again.
Cause: You did not have an active network connection.
If this did not solve the issue, try the next solution.
Solution 4: Turn off the product, the computer, and the router.
Solution: Turn off the product, the computer, and the router. Wait for 30 seconds.
Turn on the router first, and then turn on the product and the computer.
Cause: You were able to connect the product to the network previously, but now it
will not connect.
If this did not solve the issue, try the next solution.
Solution 5: Try to access the Embedded Web Server on the product
Solution: Try accessing the Embedded Web Server on the product. To find the IP
address, print a network configuration page.
Related topics
•
•
Cause: The product and computer were not connected to the same network.
The Printer not Found screen appears during installation
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
•
•
•
Solution 1: Turn on the product
Solution: Turn on the product.
Cause: The product was not turned on.
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If this did not solve the issue, try the next solution.
Solution 2: Check the active network connection
Solution: Make sure you have an active network connection.
To make sure your network connection is active
1. If the connections are secure, turn off the power on the product, and then turn it
on again. Press the product button on the control panel to turn the product off,
and press it again to turn the product on. Also, turn off the power on your router
or hub, and then turn it on again.
2. Check the cable connections from the product to your gateway, router, or hub to
ensure connections are secure.
3. Make sure the product is connected to the network with a CAT-5 Ethernet cable.
Cause: You did not have an active network connection.
If this did not solve the issue, try the next solution.
Solution 3: Check if the cables are connected
Solution: Check the following cables to ensure they are connected properly:
•
•
•
•
•
•
Cables between the product and the hub or router
Cables between the hub or router and your computer
Cables to and from your modem or product Internet connection (if applicable)
Cables between the product and the hub or router
Cables between the hub or router and your computer
Cables to and from your modem or product Internet connection (if applicable)
Cause: The cables were not connected properly.
If this did not solve the issue, try the next solution.
Solution 4: Temporarily disable anti-virus or anti-spyware applications
Solution: Uninstall the product software, and then reboot your computer.
Temporarily disable anti-virus or anti-spyware applications, and then reinstall the
product software. You can re-enable your anti-virus or anti-spyware applications after
installation is complete. If you see firewall pop-up messages, you must always accept
or allow the pop-up messages.
If the screen still appears, try uninstalling the product software, rebooting your
computer, and temporarily disable your firewall before reinstalling the product
software. You can re-enable your firewall application after installation is complete. If
you still see firewall pop-up messages, you must always accept or allow the pop-up
messages.
For more information, see the documentation provided with the firewall software.
Cause: A firewall, anti-virus, or anti-spyware application was preventing the product
from accessing your computer.
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Troubleshooting
If this did not solve the issue, try the next solution.
Solution 5: Disable the Virtual Private Network (VPN)
Solution: Try temporarily disabling the VPN before proceeding with the installation.
NOTE: The product is not accessible during VPN sessions. However, print jobs
are saved in the print queue. When you exit the VPN session, print jobs in the
print queue will be printed.
Cause: A VPN was preventing the product from accessing your computer.
Wireless setup troubleshooting
This section addresses problems you might encounter setting up a network. Check the
device display for specific error messages.
This section contains the following topics:
•
•
•
•
•
•
During wireless network setup you do not see the SSID (network name)
displayed
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
•
•
Solution 1: Turn on the Broadcast SSID option
Solution: Access the router's Embedded Web Server and turn on the Broadcast
SSID option. See the user guide that came with your wireless router for information
on how to access the Embedded Web Server and check the Broadcast SSID setting.
For more information, see:
Cause: Your wireless router was not broadcasting its network name (SSID)
because the Broadcast SSID option was turned off.
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If this did not solve the issue, try the next solution.
Solution 2: Establish a good signal between the product and wireless router
(infrastructure) or computer (ad hoc)
Solution: In order to establish a good signal between the product and wireless
router (infrastructure) or computer (ad hoc), you might have to experiment a bit.
Assuming the equipment is functioning properly, try doing the following things
separately or in combination:
•
If your computer or wireless router and the product are placed far apart, move
them closer together.
•
If there are metal objects (such as a metal bookcase or refrigerator) in the
transmission path, clear the path between the product and the computer or
wireless router.
•
•
If a cordless telephone, microwave, or other device that emits radio signals
transmitting at 2.4 GHz is nearby, move it farther away to reduce radio
interference.
If your computer or wireless router is near an external wall, move them away from
the wall.
Cause: The wireless router (infrastructure) or computer (ad hoc) was too far from
the product or there was interference.
If this did not solve the issue, try the next solution.
Solution 3: Check if your network name (SSID) is at the bottom of the SSID list
Solution: Press the down arrow to scroll to the bottom of the list. Infrastructure
entries are listed first, ad hoc last.
Cause: Your network name (SSID) was at the bottom of the SSID list that was
displayed when you installed the product on a wireless network.
If this did not solve the issue, try the next solution.
Solution 4: Unplug the Ethernet cable
Solution: When an Ethernet cable is plugged into the product, the wireless radio
turns off. Unplug the Ethernet cable.
Cause: An Ethernet cable was connected to the product.
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Troubleshooting
Weak signal
Solution: In order to establish a good signal between the product and the wireless
router, you might have to experiment a bit. Assuming the equipment is functioning
properly, try doing the following things separately or in combination:
•
If your computer or wireless router and the product are placed far apart, move
them closer together.
•
If there are metal objects (such as a metal bookcase or refrigerator) in the
transmission path, clear the path between the product and the computer or
wireless router.
•
•
If a cordless telephone, microwave, or other device that emits radio signals
transmitting at 2.4 GHz is nearby, move it farther away to reduce radio
interference.
If your computer or wireless router is near an external wall, move them away from
the wall.
Cause: The product was too far away from the wireless router or there was
interference.
Cannot connect to network during setup
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
•
•
Solution 1: Turn on the networked devices
Solution: Turn on the networked devices, such as the wireless router for an
infrastructure network, or the computer for an ad hoc network. For more information
on how to turn on the wireless router, see the documentation that came with your
wireless router.
Cause: The equipment was not turned on.
If this did not solve the issue, try the next solution.
Solution 2: Move the wireless router and the product closer together
Solution: Move the wireless router and the product closer together and then run
the wireless setup again.
For more information, see:
Cause: The product was not receiving a signal.
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If this did not solve the issue, try the next solution.
Solution 3: Enter your network name (SSID) carefully
Solution: Run the wireless setup process again and enter your network name
(SSID) carefully. Remember that the SSID is case-sensitive.
For more information, see:
Cause: If you had manually entered your network name (SSID), you must have
entered it incorrectly.
If this did not solve the issue, try the next solution.
Solution 4: Disable MAC address filtering on your wireless router
Solution: Disable MAC address filtering on your wireless router until the product
has successfully connected to your network. If you re-enable MAC address filtering
on your wireless router, make sure the MAC address of the product is on the list of
acceptable MAC addresses.
Cause: The setting for MAC address filtering was enabled on your wireless router.
Invalid WEP key during wireless setup
Solution: During the wireless setup process, you might have entered the WEP key
incorrectly. Some wireless routers provide up to four WEP keys. The product uses
the first WEP key (selected by the wireless router as the default WEP key). Run the
wireless setup process again and be sure to use the first WEP key provided by the
wireless router. Enter the WEP key exactly as it appears in the wireless router
settings. The WEP key is case sensitive.
If you do not know the WEP key, see the documentation that came with your wireless
router for information on how to access the router's Embedded Web Server. You can
find the WEP key by logging onto the router's Embedded Web Server using a
computer on the wireless network.
Cause: If you were using WEP security, you must have entered the WEP key
incorrectly during the wireless setup process.
Invalid passphrase during wireless setup
Solution: Run the wireless setup process again and enter the correct passphrase.
The passphrase is case-sensitive.
Cause: During the wireless setup process, you had entered the WPA passphrase
incorrectly.
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The Printer not Found screen appears during installation
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
•
Solution 1: Turn on the product
Solution: Turn on the product.
Cause: The product was not turned on.
If this did not solve the issue, try the next solution.
Solution 2: Temporarily disable the anti-virus or anti-spyware applications
Solution: Uninstall the product software, and then reboot your computer.
Temporarily disable anti-virus or anti-spyware applications, and then reinstall the
product software. You can re-enable your anti-virus or anti-spyware applications after
installation is complete. If you see firewall pop-up messages, you must always accept
or allow the pop-up messages.
If the screen still appears, try uninstalling the product software, rebooting your
computer, and temporarily disabling your firewall before reinstalling the product
software. You can re-enable your firewall application after installation is complete. If
you still see firewall pop-up messages, you must always accept or allow the pop-up
messages.
For more information, see the documentation provided with the firewall software.
Cause: A firewall, anti-virus, or anti-spyware application was preventing the product
from accessing your computer.
If this did not solve the issue, try the next solution.
Solution 3: Temporarily disable the open Virtual Private Network (VPN) session
Solution: Temporarily disable the VPN before proceeding with the installation.
NOTE: The product functionality will be limited during VPN sessions.
Cause: An open VPN was preventing the product from accessing your computer.
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Paper jams
To help avoid paper jams, follow these guidelines:
•
•
Remove printed papers from the output tray frequently.
Prevent curled or wrinkled photo paper by storing all unused photo paper flat in a
resealable bag.
•
•
Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn.
Do not combine different paper types and paper sizes in the input tray; the entire stack
of paper in the input tray must be the same size and type.
•
Adjust the paper-width guide in the input tray to fit snugly against all paper. Make sure
the paper-width guide does not bend the paper in the input tray.
•
•
Do not force paper too far forward in the input tray.
Use paper types that are recommended for the product.
This section contains the following topics:
•
•
Clear paper jams
Solution: In case of a paper jam, check the rear door. You might need to clear the
paper jam from the rear door.
To clear a paper jam from the rear door
1. Press in the tab on the left side of the rear door to release the door. Remove the
door by pulling it away from the product.
2. Gently pull the paper out of the rollers.
CAUTION: If the paper tears when you are removing it from the rollers, check
the rollers and wheels for torn pieces of paper that might be remaining inside
the product. If you do not remove all the pieces of paper from the product,
more paper jams are likely to occur.
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3. Replace the rear door. Gently push the door forward until it snaps into place.
4. Press OK on the control panel to continue the current job.
Cause: Paper had jammed in the product.
Information on paper
The HP All-in-One is designed to work well with most paper types. Test a variety of paper
types before buying a large quantity. Find a paper type that works well and is easy to
purchase. HP papers are designed for the best quality results. In addition, follow these
tips:
•
Do not use paper that is too thin, that has a slick texture, or that stretches easily. It
can feed incorrectly through the paper path, causing paper jams.
•
Store photo media in its original packaging inside a resealable plastic bag on a flat
surface in a cool, dry place. When you are ready to print, remove only the paper you
plan to use immediately. When you have finished printing, return any unused photo
paper to the plastic bag.
•
•
•
•
•
Do not leave unused photo paper in the input tray. The paper might start to curl, which
might reduce the quality of your printouts. Curled paper can also cause paper jams.
Always hold photo paper by the edges. Fingerprints on photo paper can reduce print
quality.
Do not use paper that is heavily textured. It can cause graphics or text to print
improperly.
Do not combine different paper types and paper sizes in the input tray; the entire stack
of paper in the input tray must be the same size and type.
Store printed photos under glass or in a storage book to prevent bleeding over time
from high humidity.
Print quality troubleshooting
Use this section to solve these print quality problems:
•
•
•
•
•
•
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•
•
•
•
•
•
Wrong, inaccurate, or bleeding colors
If your printout has one of the following print quality problems, try the solutions in this
section for help.
•
Colors look different than what you expected.
For example, the colors in your graphic or photo look one way on your computer
screen but print out differently, or magenta was replaced with cyan in your printout.
•
Colors run into each other, or look like they are smeared on the page. The edges
might have a feathering appearance instead of being sharp and defined.
Try the following solutions if the colors appear wrong, inaccurate, or bleed into each other.
•
•
•
•
•
•
•
•
Solution 1: Make sure you are using genuine HP ink cartridges
Solution: Check to see if your ink cartridges are genuine HP ink cartridges.
HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges
are designed and tested with HP printers to help you easily produce great results,
time after time.
NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Product
service or repairs required as a result of using a non-HP supply will not be covered
under warranty.
If you believe you purchased genuine HP ink cartridges, go to:
Cause: Non-HP ink cartridges were being used.
If this did not solve the issue, try the next solution.
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Troubleshooting
Solution 2: Check the paper loaded in the input tray
Solution: Make sure the paper is loaded correctly and that it is not wrinkled or too
thick.
•
•
Load paper with the side you want to print on facing down. For example, if you
are loading glossy photo paper, load the paper with the glossy side down.
Make sure the paper lays flat in the input tray and is not wrinkled. If the paper is
too close to the printhead during printing, the ink might be smeared. This can
happen if the paper is raised, wrinkled, or very thick, such as a mailing envelope.
For more information, see:
Cause: The paper was loaded incorrectly, or it was wrinkled or too thick.
If this did not solve the issue, try the next solution.
Solution 3: Check the paper type
Solution: HP recommends that you use HP papers or any other paper type that is
appropriate for the product.
Always make sure the paper you are printing on is flat. For best results when printing
images, use HP Advanced Photo Paper.
Store photo media in its original packaging inside a resealable plastic bag on a flat
surface in a cool, dry place. When you are ready to print, remove only the paper you
plan to use immediately. When you have finished printing, return any unused photo
paper to the plastic bag. This will prevent the photo paper from curling.
NOTE: For this issue, there is not a problem with your ink supplies. Therefore,
replacing the ink cartridges or printhead is not necessary.
For more information, see:
•
•
Cause: The wrong kind of paper was loaded in the input tray.
If this did not solve the issue, try the next solution.
Solution 4: Check the ink levels
Solution: Check the estimated ink levels in the ink cartridges.
NOTE: Ink level warnings and indicators provide estimates for planning
purposes only. When you receive a low-ink warning message, consider having a
replacement cartridge available to avoid possible printing delays. You do not need
to replace the ink cartridges until print quality becomes unacceptable.
For more information, see:
Cause: The ink cartridges might have insufficient ink.
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If this did not solve the issue, try the next solution.
Solution 5: Check the print settings
Solution: Check the print settings.
•
Check the print settings to see if the color settings are incorrect.
For example, check to see if the document is set to print in grayscale. Or, check
to see if advanced color settings such as saturation, brightness, or color tone, are
set to modify the appearance of colors.
•
Check the print quality setting and make sure it matches the type of paper loaded
in the product.
You might need to choose a lower print quality setting, if colors are running into
each other. Or, choose a higher setting if you are printing a high-quality photo,
and then make sure photo paper such as HP Advanced Photo Paper, is loaded
in the input tray.
NOTE: On some computer screens, colors might appear differently than they do
when printed on paper. In this case, there is nothing wrong with the product, print
settings, or ink cartridges. No further troubleshooting is required.
For more information, see:
•
•
•
Cause: The print settings were set incorrectly.
If this did not solve the issue, try the next solution.
Solution 6: Align the printer
Solution: Align the printer.
Aligning the printer can help ensure excellent print quality.
For more information, see:
Cause: The printer needed to be aligned.
If this did not solve the issue, try the next solution.
Solution 7: Clean the printhead
Solution: If the previous solutions did not resolve the issue, try cleaning the
printhead.
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Troubleshooting
After cleaning the printhead, print a print quality report. Evaluate the print quality
report to see if the print quality problem still exists.
For more information, see:
•
•
Cause: The printhead needed to be cleaned.
If this did not solve the issue, try the next solution.
Solution 8: Contact HP support
Solution: Contact HP support for service.
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Cause: There was a problem with the printhead.
Ink is not filling the text or graphics completely
Try the following solutions if the ink is not filling the text or image completely so that it
appears that parts are missing or blank.
•
•
•
•
•
•
Solution 1: Make sure you are using genuine HP ink cartridges
Solution: Check to see if your ink cartridges are genuine HP ink cartridges.
HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges
are designed and tested with HP printers to help you easily produce great results,
time after time.
NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Product
service or repairs required as a result of using a non-HP supply will not be covered
under warranty.
If you believe you purchased genuine HP ink cartridges, go to:
Cause: Non-HP ink cartridges were being used.
If this did not solve the issue, try the next solution.
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Solution 2: Check the ink levels
Solution: Check the estimated ink levels in the ink cartridges.
NOTE: Ink level warnings and indicators provide estimates for planning
purposes only. When you receive a low-ink warning message, consider having a
replacement cartridge available to avoid possible printing delays. You do not need
to replace the ink cartridges until print quality becomes unacceptable.
For more information, see:
Cause: The ink cartridges might have insufficient ink.
If this did not solve the issue, try the next solution.
Solution 3: Check the print settings
Solution: Check the print settings.
•
Check the paper type setting to make sure it matches the type of paper loaded in
the input tray.
•
Check the print quality setting and make sure it is not set too low.
Print the image with a high print quality setting, such as Best or Maximum dpi.
For more information, see:
•
•
•
Cause: The paper type or print quality settings were set incorrectly.
If this did not solve the issue, try the next solution.
Solution 4: Check the paper type
Solution: HP recommends that you use HP papers or any other paper type that is
appropriate for the product.
Always make sure the paper you are printing on is flat. For best results when printing
images, use HP Advanced Photo Paper.
Store photo media in its original packaging inside a resealable plastic bag on a flat
surface in a cool, dry place. When you are ready to print, remove only the paper you
plan to use immediately. When you have finished printing, return any unused photo
paper to the plastic bag. This will prevent the photo paper from curling.
NOTE: For this issue, there is not a problem with your ink supplies. Therefore,
replacing the ink cartridges or printhead is not necessary.
For more information, see:
•
•
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Troubleshooting
Cause: The wrong kind of paper was loaded in the input tray.
If this did not solve the issue, try the next solution.
Solution 5: Clean the printhead
Solution: If the previous solutions did not resolve the issue, try cleaning the
printhead.
After cleaning the printhead, print a print quality report. Evaluate the print quality
report to see if the print quality problem still exists.
For more information, see:
•
•
Cause: The printhead needed to be cleaned.
If this did not solve the issue, try the next solution.
Solution 6: Contact HP support
Solution: Contact HP support for service.
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Cause: There was a problem with the printhead.
The printout has a horizontal band of distortion near the bottom of a borderless
print
Try the following solutions if your borderless print has a blurry band or line on the bottom
of it.
NOTE: For this issue, there is not a problem with your ink supplies. Therefore,
replacing the ink cartridges or printhead is not necessary.
•
•
•
Solution 1: Check the paper type
Solution: HP recommends that you use HP papers or any other paper type that is
appropriate for the product.
Always make sure the paper you are printing on is flat. For best results when printing
images, use HP Advanced Photo Paper.
Store photo media in its original packaging inside a resealable plastic bag on a flat
surface in a cool, dry place. When you are ready to print, remove only the paper you
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plan to use immediately. When you have finished printing, return any unused photo
paper to the plastic bag. This will prevent the photo paper from curling.
For more information, see:
•
•
Cause: The wrong kind of paper was loaded in the input tray.
If this did not solve the issue, try the next solution.
Solution 2: Use a higher print quality setting
Solution: Check the print quality setting and make sure it is not set too low.
Print the image with a high print quality setting, such as Best or Maximum dpi.
For more information, see:
•
•
Cause: The print quality setting was set too low.
If this did not solve the issue, try the next solution.
Solution 3: Rotate the image
Solution: If the problem persists, use the software you installed with the product or
another software application to rotate your image 180 degrees so that the light blue,
gray, or brown hues in your image do not print at the bottom of the page.
For more information, see:
Cause: The photo image had odd hues printed near the bottom of the page.
Printouts have horizontal streaks or lines
Try the following solutions if your printout has lines, streaks, or marks on it that run across
the width of the page.
•
•
•
•
•
•
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Troubleshooting
Solution 1: Make sure the paper is loaded correctly
Solution: Make sure that the paper is loaded correctly in the input tray.
For more information, see:
Cause: The paper was not loaded correctly.
If this did not solve the issue, try the next solution.
Solution 2: Use a higher print quality setting
Solution: Check the print quality setting and make sure it is not set too low.
Print the image with a high print quality setting, such as Best or Maximum dpi.
For more information, see:
•
•
Cause: The print quality or copy setting on the product was set too low.
If this did not solve the issue, try the next solution.
Solution 3: Align the printer
Solution: Align the printer.
Aligning the printer can help ensure excellent print quality.
For more information, see:
Cause: The printer needed to be aligned.
If this did not solve the issue, try the next solution.
Solution 4: Clean the printhead
Solution: If the previous solutions did not resolve the issue, try cleaning the
printhead.
After cleaning the printhead, print a print quality report. Evaluate the print quality
report to see if the print quality problem still exists.
For more information, see:
•
•
Cause: The printhead needed to be cleaned.
If this did not solve the issue, try the next solution.
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Solution 5: Check the ink levels
Solution: Check the estimated ink levels in the ink cartridges.
NOTE: Ink level warnings and indicators provide estimates for planning
purposes only. When you receive a low-ink warning message, consider having a
replacement cartridge available to avoid possible printing delays. You do not need
to replace the ink cartridges until print quality becomes unacceptable.
For more information, see:
Cause: The ink cartridges might have insufficient ink.
If this did not solve the issue, try the next solution.
Solution 6: Contact HP support
Solution: Contact HP support for service.
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Cause: There was a problem with the printhead.
Printouts are faded or have dull colors
Try the following solutions if the colors in your printout are not as bright and intense as
you expected.
•
•
•
•
•
Solution 1: Check the print settings
Solution: Check the print settings.
•
Check the paper type setting to make sure it matches the type of paper loaded in
the input tray.
•
Check the print quality setting and make sure it is not set too low.
Print the image with a high print quality setting, such as Best or Maximum dpi.
For more information, see:
•
•
•
Cause: The paper type or print quality settings were set incorrectly.
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Troubleshooting
If this did not solve the issue, try the next solution.
Solution 2: Check the paper type
Solution: HP recommends that you use HP papers or any other paper type that is
appropriate for the product.
Always make sure the paper you are printing on is flat. For best results when printing
images, use HP Advanced Photo Paper.
Store photo media in its original packaging inside a resealable plastic bag on a flat
surface in a cool, dry place. When you are ready to print, remove only the paper you
plan to use immediately. When you have finished printing, return any unused photo
paper to the plastic bag. This will prevent the photo paper from curling.
NOTE: For this issue, there is not a problem with your ink supplies. Therefore,
replacing the ink cartridges or printhead is not necessary.
For more information, see:
•
•
Cause: The wrong kind of paper was loaded in the input tray.
If this did not solve the issue, try the next solution.
Solution 3: Clean the printhead
Solution: If the previous solutions did not resolve the issue, try cleaning the
printhead.
After cleaning the printhead, print a print quality report. Evaluate the print quality
report to see if the print quality problem still exists.
For more information, see:
•
•
Cause: The printhead needed to be cleaned.
If this did not solve the issue, try the next solution.
Solution 4: Check the ink levels
Solution: Check the estimated ink levels in the ink cartridges.
NOTE: Ink level warnings and indicators provide estimates for planning
purposes only. When you receive a low-ink warning message, consider having a
replacement cartridge available to avoid possible printing delays. You do not need
to replace the ink cartridges until print quality becomes unacceptable.
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For more information, see:
Cause: The ink cartridges might have insufficient ink.
If this did not solve the issue, try the next solution.
Solution 5: Contact HP support
Solution: Contact HP support for service.
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Cause: There was a problem with the printhead.
Printouts seem blurry or fuzzy
Try the following solutions if your printout is not sharp or unclear.
NOTE: For this issue, there is not a problem with your ink supplies. Therefore,
replacing the ink cartridges or printhead is not necessary.
TIP: After reviewing the solutions in this section, you can go to HP's Web site to see
if there is additional troubleshooting help. For more information, go to: www.hp.com/
•
•
•
•
Solution 1: Check the print settings
Solution: Check the print settings.
•
Check the paper type setting to make sure it matches the type of paper loaded in
the input tray.
•
Check the print quality setting and make sure it is not set too low.
Print the image with a high print quality setting, such as Best or Maximum dpi.
For more information, see:
•
•
•
Cause: The paper type or print quality settings were set incorrectly.
If this did not solve the issue, try the next solution.
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Troubleshooting
Solution 2: Use a higher quality image
Solution: Use a higher resolution image.
If you are printing a photo or graphic, and the resolution is too low, it will be blurry or
fuzzy when printed.
If a digital photo or rasterized graphic has been resized, it can be blurry or fuzzy when
printed.
Cause: The resolution of the image was low.
If this did not solve the issue, try the next solution.
Solution 3: Print the image in a smaller size
Solution: Reduce the size of the image and then print it.
If you are printing a photo or graphic, and the print size is set too high, it will be blurry
or fuzzy when printed.
If a digital photo or rasterized graphic has been resized, it can be blurry or fuzzy when
printed.
Cause: The image was printed in a larger size.
If this did not solve the issue, try the next solution.
Solution 4: Align the printer
Solution: Align the printer.
Aligning the printer can help ensure excellent print quality.
For more information, see:
Cause: The printer needed to be aligned.
Printouts have vertical streaks
Solution: HP recommends that you use HP papers or any other paper type that is
appropriate for the product.
Always make sure the paper you are printing on is flat. For best results when printing
images, use HP Advanced Photo Paper.
Store photo media in its original packaging inside a resealable plastic bag on a flat
surface in a cool, dry place. When you are ready to print, remove only the paper you
plan to use immediately. When you have finished printing, return any unused photo
paper to the plastic bag. This will prevent the photo paper from curling.
NOTE: For this issue, there is not a problem with your ink supplies. Therefore,
replacing the ink cartridges or printhead is not necessary.
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For more information, see:
•
•
Cause: The wrong kind of paper was loaded in the input tray.
Printouts are slanted or skewed
Try the following solutions if your printout does not appear straight on the page.
•
•
•
Solution 1: Make sure the paper is loaded correctly
Solution: Make sure that the paper is loaded correctly in the input tray.
For more information, see:
Cause: The paper was not loaded correctly.
If this did not solve the issue, try the next solution.
Solution 2: Make sure only one type of paper is loaded
Solution: Load only one type of paper at a time.
Cause: More than one type of paper was loaded in the input tray.
If this did not solve the issue, try the next solution.
Solution 3: Ensure that the rear door is securely installed
Solution: Make sure that the rear door is securely installed.
If you removed the rear door to clear a paper jam, replace it. Gently push the door
forward until it snaps into place.
Cause: The rear door was not securely installed.
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Troubleshooting
Ink streaks on the back of the paper
Try the following solutions if there is smeared ink on the back of your printout.
•
•
Solution 1: Print on a page of plain paper
Solution: Print one or several pages of plain paper to soak up any excess ink in
the product.
To remove excess ink using plain paper
1. Load several sheets of plain paper in the input tray.
2. Wait five minutes.
3. Print a document with little or no text.
4. Check the back of the paper for ink. If there is still ink on the back of the paper,
try printing on another page of plain paper.
Cause: Ink accumulated inside the product, where the back of the paper rests
during printing.
If this did not solve the issue, try the next solution.
Solution 2: Wait while the ink dries
Solution: Wait at least thirty minutes for the ink inside the product to dry, then try
the print job again.
Cause: The excess ink in the product needed to dry out.
Paper is not picked up from the input tray
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
•
•
•
Solution 1: Reset the product
Solution: Turn off the product, and then unplug the power cord. Plug the power
cord back in, and then press the On button to turn on the product.
Cause: The product experienced an error.
If this did not solve the issue, try the next solution.
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Solution 2: Make sure the paper is loaded correctly
Solution: Make sure that the paper is loaded correctly in the input tray.
For more information, see:
Cause: The paper was not loaded correctly.
If this did not solve the issue, try the next solution.
Solution 3: Check the print settings
Solution: Check the print settings.
•
Check the paper type setting to make sure it matches the type of paper loaded in
the input tray.
•
Check the print quality setting and make sure it is not set too low.
Print the image with a high print quality setting, such as Best or Maximum dpi.
For more information, see:
•
•
•
Cause: The paper type or print quality settings were set incorrectly.
If this did not solve the issue, try the next solution.
Solution 4: Clean the rollers
Solution: Clean the rollers.
Make sure you have the following materials available:
•
•
A lint-free cloth, or any soft material that will not come apart or leave fibers.
Distilled, filtered, or bottled water (tap water might contain contaminants that can
damage the print cartridges).
To clean the rollers
1. Turn off the product and remove the power cord.
2. Press in the tab on the left side of the rear door to release the door. Remove the
door by pulling it away from the product.
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Troubleshooting
3. Dip the lint-free cloth into the purified or distilled water, and squeeze any excess
water from it.
4. Clean the rubber rollers to remove any dust or dirt buildup.
5. Replace the rear door. Gently push the door forward until it snaps into place.
6. Plug the power cord back in, and turn on the product.
7. Try to print again.
Cause: The rollers were dirty and needed to be cleaned.
If this did not solve the issue, try the next solution.
Solution 5: Service the product
Solution: If you have completed all of the steps provided in the previous solutions,
contact HP support for service.
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Cause: Your product needs servicing.
The text edges are jagged
Try the following solutions if the text in your printouts is not sharp and the edges are rough.
NOTE: For this issue, there is not a problem with your ink supplies. Therefore,
replacing the ink cartridges or printhead is not necessary.
•
•
•
Solution 1: Use TrueType or OpenType fonts
Solution: Use TrueType or OpenType fonts to ensure that the product is able to
print smooth fonts. When selecting a font, look for the TrueType or OpenType icon.
OpenType icon
TrueType icon
Cause: The font was a custom size.
Some software applications offer custom fonts that have jagged edges when enlarged
or printed. Also, if you want to print bitmapped text, it might have jagged edges when
enlarged or printed.
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If this did not solve the issue, try the next solution.
Solution 2: Align the printer
Solution: Align the printer.
Aligning the printer can help ensure excellent print quality.
For more information, see:
Cause: The printer needed to be aligned.
If this did not solve the issue, try the next solution.
Solution 3: Clean the printhead
Solution: If the previous solutions did not resolve the issue, try cleaning the
printhead.
After cleaning the printhead, print a print quality report. Evaluate the print quality
report to see if the print quality problem still exists.
For more information, see:
•
•
Cause: The printhead needed to be cleaned.
The product prints slowly
Try the following solutions if the product is printing very slowly.
•
•
•
Solution 1: Use a lower print quality setting
Solution: Check the print quality setting. Best and Maximum dpi provide the best
quality but are slower than Normal or Draft. Draft provides the fastest print speed.
For more information, see:
•
•
Cause: The print quality was set to a high setting.
If this did not solve the issue, try the next solution.
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Troubleshooting
Solution 2: Check the ink levels
Solution: Check the estimated ink levels in the ink cartridges.
NOTE: Ink level warnings and indicators provide estimates for planning
purposes only. When you receive a low-ink warning message, consider having a
replacement cartridge available to avoid possible printing delays. You do not need
to replace the ink cartridges until print quality becomes unacceptable.
For more information, see:
Cause: The ink cartridges might have insufficient ink.
If this did not solve the issue, try the next solution.
Solution 3: Contact HP support
Solution: Contact HP support for service.
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Cause: There was a problem with the product.
Print troubleshooting
Use this section to solve these printing problems:
•
•
•
•
•
•
•
•
•
•
Envelopes print incorrectly
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
•
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Solution 1: Load the stack of envelopes correctly
Solution: Load a stack of envelopes in the input tray, with the envelope flaps facing
up and to the left.
Make sure that you remove all paper from the input tray before loading the envelopes.
For more information, see:
Cause: A stack of envelopes was loaded incorrectly.
If this did not solve the issue, try the next solution.
Solution 2: Check the envelope type
Solution: Do not use shiny or embossed envelopes or envelopes that have clasps
or windows.
Cause: The wrong type of envelope was loaded.
If this did not solve the issue, try the next solution.
Solution 3: Tuck the flaps to avoid paper jams
Solution: To avoid paper jams, tuck the flaps inside the envelopes.
Cause: The flaps might get caught in the rollers.
Borderless printing produces unexpected results
Solution: Try printing the image from the photo imaging software that came with
the product.
Cause: Printing a borderless image from a non-HP software application produced
unexpected results.
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The product is not responding
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
•
•
•
•
•
•
•
•
Solution 1: Turn on the product
Solution: Look at the On light located on the product. If it is not lit, the product is
turned off. Make sure the power cord is firmly connected to the product and plugged
into a power outlet. Press the On button to turn on the product.
Cause: The product was turned off.
If this did not solve the issue, try the next solution.
Solution 2: Load paper in the input tray
Solution: Load paper in the input tray.
For more information, see:
Cause: The product was out of paper.
If this did not solve the issue, try the next solution.
Solution 3: Select the correct printer
Solution: Make sure you have selected the correct printer in your software
application.
TIP: You can set the product as the default printer to ensure that the printer is
automatically selected when you select Print in the File menu of your different
software applications.
Cause: The product was not the selected printer.
If this did not solve the issue, try the next solution.
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Solution 4: Check the printer driver status
Solution: The printer driver status might have changed to either offline or stop
printing.
To check the printer driver status
▲ In the HP Solution Center, click the Status tab.
Cause: The status of the printer driver had changed.
If this did not solve the issue, try the next solution.
Solution 5: Wait until the product completes the current operation
Solution: If the product is performing another task such as copying or scanning,
your print job will be delayed until the product completes the current task.
Some documents take a long time to print. If nothing has printed several minutes after
you sent a print job to the product, check the product display to see if there are any
messages.
Cause: The product was busy with another task.
If this did not solve the issue, try the next solution.
Solution 6: Remove all cancelled print jobs from the queue
Solution: A print job might remain in the queue after it has been cancelled. The
cancelled print job jams the queue and prevents the next print job from printing.
From your computer, open the printer folder and see if the cancelled job remains in
the print queue. Try to delete the job from the queue. If the print job remains in the
queue, try one or both of the following:
•
Disconnect the USB cable from the product, restart the computer, and then
reconnect the USB cable to the product.
•
Shut down the product, restart the computer, and then restart the product.
Cause: A deleted print job was in the queue.
If this did not solve the issue, try the next solution.
Solution 7: Clear the paper jam
Solution: Clear the paper jam and remove any torn paper that remains in the
product.
For more information, see:
Cause: The product had a paper jam.
If this did not solve the issue, try the next solution.
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Troubleshooting
Solution 8: Make sure the print carriage can move freely
Solution: Unplug the power cable if it is not already unplugged. Check to see if the
print carriage will move freely from one side of the printer to the other. Do not try to
force it to move if it is hung up on something.
CAUTION: Be careful not to force the print carriage. If the carriage is stuck,
forcing it to move will damage the printer.
For more information, see:
Cause: The print carriage had stalled.
If this did not solve the issue, try the next solution.
Solution 9: Check the connection from the product to your computer
Solution: Check the connection from the product to your computer. Verify that the
USB cable is securely plugged into the USB port on the back of the product. Make
sure the other end of the USB cable is plugged into a USB port on your computer.
After the cable is connected properly, turn off the product and then on again. If the
product is connected to the computer through a wired, wireless, or Bluetooth
connection, make sure that the respective connections are active and the prodict is
turned on.
If the connections are secure, and nothing has printed several minutes after you sent
a print job to the product, check the status of the product. In the HP Photosmart
Software, click Settings, and then click Status.
Cause: The computer was not communicating with the product.
If this did not solve the issue, try the next solution.
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Solution 10: Reset the product
Solution: Turn off the product, and then unplug the power cord. Plug the power
cord back in, and then press the On button to turn on the product.
Cause: The product experienced an error.
The product prints meaningless characters
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
Solution 1: Reset the product
Solution: Turn off the product and your computer for 60 seconds, then turn them
both on and try printing again.
Cause: There was no available memory in the product.
If this did not solve the issue, try the next solution.
Solution 2: Print a previously saved version of the document
Solution: Try printing another document from the same software application. If this
works, then try printing a previously saved version of the document that is not corrupt.
Cause: The document was corrupt.
Nothing happens when I try to print
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
•
•
•
•
•
•
•
•
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Solution 1: Turn on the product
Solution: Look at the On light located on the product. If it is not lit, the product is
turned off. Make sure the power cord is firmly connected to the product and plugged
into a power outlet. Press the On button to turn on the product.
Cause: The product was turned off.
If this did not solve the issue, try the next solution.
Solution 2: Load paper in the input tray
Solution: Load paper in the input tray.
For more information, see:
Cause: The product was out of paper.
If this did not solve the issue, try the next solution.
Solution 3: Select the correct printer
Solution: Make sure you have selected the correct printer in your software
application.
TIP: You can set the product as the default printer to ensure that the printer is
automatically selected when you select Print in the File menu of your different
software applications.
Cause: The product was not the selected printer.
If this did not solve the issue, try the next solution.
Solution 4: Check the printer driver status
Solution: The printer driver status might have changed to either offline or stop
printing.
To check the printer driver status
▲ In the HP Solution Center, click the Status tab.
Cause: The status of the printer driver had changed.
If this did not solve the issue, try the next solution.
Solution 5: Wait until the product completes the current operation
Solution: If the product is performing another task such as copying or scanning,
your print job will be delayed until the product completes the current task.
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Some documents take a long time to print. If nothing has printed several minutes after
you sent a print job to the product, check the product display to see if there are any
messages.
Cause: The product was busy with another task.
If this did not solve the issue, try the next solution.
Solution 6: Remove all cancelled print jobs from the queue
Solution: A print job might remain in the queue after it has been cancelled. The
cancelled print job jams the queue and prevents the next print job from printing.
From your computer, open the printer folder and see if the cancelled job remains in
the print queue. Try to delete the job from the queue. If the print job remains in the
queue, try one or both of the following:
•
Disconnect the USB cable from the product, restart the computer, and then
reconnect the USB cable to the product.
•
Shut down the product, restart the computer, and then restart the product.
Cause: A deleted print job was in the queue.
If this did not solve the issue, try the next solution.
Solution 7: Clear the paper jam
Solution: Clear the paper jam and remove any torn paper that remains in the
product.
For more information, see:
Cause: The product had a paper jam.
If this did not solve the issue, try the next solution.
Solution 8: Make sure the print carriage can move freely
Solution: Unplug the power cable if it is not already unplugged. Check to see if the
print carriage will move freely from one side of the printer to the other. Do not try to
force it to move if it is hung up on something.
CAUTION: Be careful not to force the print carriage. If the carriage is stuck,
forcing it to move will damage the printer.
For more information, see:
Cause: The print carriage had stalled.
If this did not solve the issue, try the next solution.
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Troubleshooting
Solution 9: Check the connection from the product to your computer
Solution: Check the connection from the product to your computer. Verify that the
USB cable is securely plugged into the USB port on the back of the product. Make
sure the other end of the USB cable is plugged into a USB port on your computer.
After the cable is connected properly, turn off the product and then on again. If the
product is connected to the computer through a wired, wireless, or Bluetooth
connection, make sure that the respective connections are active and the prodict is
turned on.
If the connections are secure, and nothing has printed several minutes after you sent
a print job to the product, check the status of the product. In the HP Photosmart
Software, click Settings, and then click Status.
Cause: The computer was not communicating with the product.
If this did not solve the issue, try the next solution.
Solution 10: Reset the product
Solution: Turn off the product, and then unplug the power cord. Plug the power
cord back in, and then press the On button to turn on the product.
Cause: The product experienced an error.
The pages in my document came out in the wrong order
Solution: Print the document in reverse order. When the document finishes
printing, the pages will be in correct order.
For more information, see:
Cause: The print settings were set to print the first page of your document first.
Because of the way the paper feeds through the product, the first page will be print
side up at the bottom of the stack.
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The margins are not printing as expected
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
•
Solution 1: Check the printer margins
Solution: Check the printer margins.
Make sure the margin settings for the document do not exceed the printable area of
the product.
To check your margin settings
1. Preview your print job before sending it to the product.
In most software applications, click the File menu, and then click Print Preview.
2. Check the margins.
The product uses the margins you have set in your software application, as long
as they are greater than the minimum margins the product supports. For more
information about setting margins in your software application, see the
documentation that came with the software.
3. Cancel the print job if the margins are not satisfactory, and then adjust the margins
in your software application.
Cause: The margins were not set correctly in your software application.
If this did not solve the issue, try the next solution.
Solution 2: Verify the paper size setting
Solution: Verify that you have selected the proper paper size setting for your
project. Make sure that you have loaded the correct paper size in the input tray.
Cause: The paper size setting might not have been set correctly for the project you
were printing.
If this did not solve the issue, try the next solution.
Solution 3: Load the stack of paper correctly
Solution: Remove the stack of paper from the input tray, reload the paper, and then
slide the paper width guide inward until it stops at the edge of the paper.
For more information, see:
Cause: The paper guides were not positioned correctly.
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Troubleshooting
Text or graphics are cut off at the edge of the page
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
•
•
Solution 1: Check the margin settings
Solution: Check the printer margins.
Make sure the margin settings for the document do not exceed the printable area of
the product.
To check your margin settings
1. Preview your print job before sending it to the product.
In most software applications, click the File menu, and then click Print Preview.
2. Check the margins.
The product uses the margins you have set in your software application, as long
as they are greater than the minimum margins the product supports. For more
information about setting margins in your software application, see the
documentation that came with the software.
3. Cancel the print job if the margins are not satisfactory, and then adjust the margins
in your software application.
Cause: The margins were not set correctly in your software application.
If this did not solve the issue, try the next solution.
Solution 2: Check the layout of the document
Solution: Make sure the layout of the document you are trying to print fits on a paper
size supported by the product.
To preview the print layout
1. Load the correct paper size into the input tray.
2. Preview your print job before sending it to the product.
In most software applications, click the File menu, and then click Print Preview.
3. Check the graphics in the document to make sure that the current size fits within
the printable area of the product.
4. Cancel the print job if the graphics do not fit in the printable area of the page.
TIP: Some software applications allow you to scale the document to fit the paper
size currently selected. Additionally, you can scale the size of a document from
the print Properties dialog box.
Cause: The size of the document you were printing was larger than the paper
loaded in the input tray.
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If this did not solve the issue, try the next solution.
Solution 3: Load the stack of papers correctly
Solution: If the paper is misfeeding, it could cause parts of the document to cut off.
Remove the stack of paper from the input tray, and then reload the paper.
For more information, see:
Cause: The paper was loaded incorrectly.
If this did not solve the issue, try the next solution.
Solution 4: Try printing with borders
Solution: Try printing with borders by turning off the borderless option.
For more information, see:
Cause: Borderless printing was enabled. By selecting the Borderless option, your
printed photo was enlarged and centered to fit the printable area of the page.
Depending on the relative sizes of the digital photo and the paper on which you are
printing, this could result in some parts of the image being cropped.
A blank page came out while printing
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
Solution 1: Remove any extra pages or lines at the end of the document
Solution: Open the document file in your software application and remove any extra
pages or lines at the end of the document.
Cause: The document you were printing contained an additional blank page.
If this did not solve the issue, try the next solution.
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Troubleshooting
Solution 2: Load paper in the input tray
Solution: If the product has only a few sheets remaining, load more paper in the
input tray. If there is plenty of paper in the input tray, remove the paper, tap the stack
of paper against a flat surface, and reload the paper into the input tray.
For more information, see:
Cause: The product picked up two sheets of paper.
Ink is spraying the inside of the product when I print a photo
Solution: Make sure you load photo paper in the input tray before you print a
borderless print job.
For more information, see:
Cause: You were using the wrong paper type. The borderless print settings require
you to print on photo paper.
Memory card troubleshooting
Use this section to solve these memory card problems:
•
•
•
•
•
•
My memory card no longer works in my digital camera
Solution: Reformat your memory card in your camera or format your memory card
on a Windows computer by selecting the FAT format. For more information, see the
documentation that came with your digital camera.
Cause: You formatted the card on a Windows XP computer. By default, Windows
XP formats a memory card of 8 MB or less and 64 MB or more with the FAT32 format.
Digital cameras and other products use the FAT (FAT16 or FAT12) format and cannot
recognize a FAT32 formatted card.
The Photo light next to the memory card slots is blinking
Solution: Do not pull out the memory card while the Photo light is flashing. A
flashing light means the product is accessing the memory card. Wait until the light
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remains solid. Removing a memory card while it is being accessed might corrupt
information on the card or damage the product and card.
For more information, see:
Cause: The product was reading the memory card.
The Attention light blinks when I insert my memory card or storage device
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
Solution 1: Remove and reinsert the memory card
Solution: Remove and reinsert the memory card. You might have inserted it
incorrectly. Turn the memory card so that the label faces up and the contacts are
facing the product, and then push the card forward into the appropriate slot until the
Photo light turns on.
If the problem continues, the memory card might be defective.
For more information, see:
Cause: The product detected an error with the memory card.
If this did not solve the issue, try the next solution.
Solution 2: Remove the additional memory card
Solution: Remove one of the memory cards. You can use only one memory card
at a time.
For more information, see:
Cause: You had inserted more than one memory card.
The product does not read the memory card
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
•
•
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Troubleshooting
Solution 1: Insert the memory card properly
Solution: Turn the memory card so that the label faces up and the contacts are
facing the product, and then push the card forward into the appropriate slot until the
Photo light turns on.
If the memory card is not inserted properly, the product will not respond and the
attention light will blink rapidly.
After the memory card has been inserted properly, the Photo light will blink green for
a few seconds, and then remain lit.
Cause: The memory card was inserted backwards or upside down.
If this did not solve the issue, try the next solution.
Solution 2: Insert the memory card fully into the appropriate slot on the product
Solution: Make sure you fully insert the memory card into the appropriate slot on
the product.
If the memory card is not inserted properly, the product will not respond and the
attention light will blink rapidly.
After the memory card has been inserted properly, the Photo light will blink green for
a few seconds, and then remain lit.
Cause: The memory card was not fully inserted in the appropriate slot on the
product.
If this did not solve the issue, try the next solution.
Solution 3: Remove the additional memory card
Solution: You can insert only one memory card at a time.
If more than one memory card is inserted, the attention light will blink rapidly, and an
error message will appear on the computer screen. Remove the additional memory
card to resolve the problem.
Cause: You had inserted more than one memory card.
If this did not solve the issue, try the next solution.
Solution 4: Reformat the memory card in your digital camera
Solution: Check the computer screen for an error message telling you that the
images on the memory card are corrupted.
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If the file system on the card is corrupt, reformat the memory card in your digital
camera. For more information, see the documentation that came with your digital
camera.
CAUTION: Reformatting the memory card will delete any photos stored on the
card. If you have previously transferred the photos from your memory card to a
computer, try printing the photos from the computer. Otherwise, you will need to
retake any photos you might have lost.
Cause: The memory card file system was corrupted.
The photos on the memory card do not transfer to my computer
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
•
•
Solution 1: Install the product software
Solution: Install the product software that came with the product. If it is installed,
restart your computer.
To install the product software
1. Insert the product CD-ROM into your computer’s CD-ROM drive and then start
the Setup program.
2. When prompted, click Install More Software to install the product software.
3. Follow the onscreen instructions and the instructions provided in the Start Here
guide that came with the product.
Cause: The product software was not installed.
If this did not solve the issue, try the next solution.
Solution 2: Turn on the product
Solution: Turn on the product.
Cause: The product was turned off.
If this did not solve the issue, try the next solution.
Solution 3: Turn on the computer
Solution: Turn on the computer
Cause: The computer was turned off.
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Troubleshooting
If this did not solve the issue, try the next solution.
Solution 4: Check the connection from the product to your computer
Solution: Check the connection from the product to your computer. Verify that the
USB cable is securely plugged into the USB port on the back of the product. Make
sure the other end of the USB cable is plugged into a USB port on your computer.
After the cable is connected properly, turn off the product and then on again. If the
product is connected to the computer through a wired, wireless, or Bluetooth
connection, make sure that the respective connections are active and the product is
turned on.
For more information on setting up the product and connecting it to your computer,
see the Start Here guide that came with the product.
Cause: The product was not properly connected to the computer.
Photos in a connected digital camera with PictBridge do not print
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
•
Solution 1: Set the camera to PictBridge mode
Solution: If the camera supports PictBridge, make sure the camera is set to
PictBridge mode. See the user guide that came with the camera for instructions on
how to do this.
Cause: The digital camera was not in PictBridge mode.
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If this did not solve the issue, try the next solution.
Solution 2: Save the photos in a supported file format
Solution: Make sure the digital camera is saving photos in a file format that the
PictBridge transfer feature supports (Exif/JPEG, JPEG, and DPOF).
Cause: The images were not in a supported format.
If this did not solve the issue, try the next solution.
Solution 3: Select photos on the camera for printing
Solution: Before you connect the digital camera to the front USB port on the
product, select some photos on the camera for printing.
NOTE: Some digital cameras do not allow you to select photos until after you
have established a PictBridge connection. If this is the case, connect your digital
camera to the front USB port, turn on the camera and change it to PictBridge
mode, and then use the camera to select the photos you want to print.
Cause: You did not select any photos on the camera for printing.
Scan troubleshooting
Use this section to solve these scan problems:
•
•
•
•
•
•
•
•
•
•
Scan halts
Solution: Turn off the product and then turn it back on.
If this does not work, try changing the scan to a lower resolution.
Cause: The computer system resources might have been low.
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Troubleshooting
Scan fails
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
•
•
Solution 1: Turn on your computer
Solution: Turn on your computer.
Cause: The computer was not turned on.
If this did not solve the issue, try the next solution.
Solution 2: Check the connection from the product to your computer
Solution: Check the connection from the product to your computer. Verify that the
USB cable is securely plugged into the USB port on the back of the product. Make
sure the other end of the USB cable is plugged into a USB port on your computer.
After the cable is connected properly, turn off the product and then on again.If the
product is connected to the computer through a wired or wireless connection make
sure that the respective connections are active and the product is turned on.
For more information, see the Start Here guide.
Cause: The product was not properly connected to the computer.
If this did not solve the issue, try the next solution.
Solution 3: Install the HP Photosmart Software
Solution: Insert the HP Photosmart installation CD and install the software.
For more information, see the Start Here guide.
Cause: The HP Photosmart Software might not have been installed.
If this did not solve the issue, try the next solution.
Solution 4: Start the HP Photosmart Software
Solution: Start the software you installed with the product and try scanning again.
Cause: The HP Photosmart Software was installed, but was not running.
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Scan fails because of insufficient computer memory
Solution: Close all programs that are not in use. This includes programs that run
in the background, such as screen savers and virus checkers. If you turn off your virus
checker, remember to turn it back on after you finish your scan.
If this does not work, it might help to restart your computer. Some programs do not
release memory when you close them. Restarting your computer will clear the
memory.
If this problem occurs frequently, or if you encounter memory problems while using
other programs, you might need to add more memory to your computer. See the user
guide that came with your computer for more information.
Cause: Too many programs were running on your computer.
Scanned image is blank
Solution: Load your original print side down on the right front corner of the glass.
Cause: The original was placed incorrectly on the glass.
Scanned image is incorrectly cropped
Solution: The autocropping feature in the software crops anything that is not part
of the main image. Sometimes this might not be what you want. In that case, turn off
autocropping in the software and crop the scanned image manually, or not at all.
Cause: The software was set to automatically crop scanned pictures.
Scanned image has incorrect page layout
Solution: Turn off autocropping in the software to retain the page layout.
Cause: Automatic cropping was changing the page layout.
Scanned image shows dotted lines instead of text
Solution: Make a black-and-white copy of the original and then scan the copy.
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Troubleshooting
Cause: If you used the Text image type to scan text that you planned to edit, the
scanner might not have recognized color text. The Text image type scans at 300 x 300
dpi, in black and white.
If you scanned an original that has graphics or artwork surrounding the text, the
scanner might not have recognized the text.
Text format is incorrect
Solution: Some applications cannot handle framed text formatting. Framed text is
one of the scan document settings in the software. It maintains complex layouts, such
as multiple columns from a newsletter, by putting the text in different frames (boxes)
in the destination application. In the software, select the correct format so that the
scanned text layout and formatting are retained.
Cause: The scan document settings were incorrect.
Text is incorrect or missing
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
•
Solution 1: Adjust the brightness in the software
Solution: Adjust the brightness in the software, and then rescan the original.
Cause: The brightness was not set correctly.
If this did not solve the issue, try the next solution.
Solution 2: Clean the glass and lid
Solution: Turn off the product, unplug the power cord, and use a soft cloth to wipe
the glass and the back of the document lid.
For more information, see:
•
•
Cause: Debris might have been stuck on the glass or on the back of the document
lid. This can cause poor-quality scans.
If this did not solve the issue, try the next solution.
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Solution 3: Select the correct OCR language
Solution: Select the correct OCR language in the software.
NOTE: If you are using HP Photosmart Essential, the Optical Character
Recognition (OCR) software might not be installed on your computer. To install
the OCR software, you must re-insert the software disk and select OCR under the
Custom installation options.
Cause: The scan document settings were not set to the correct optical character
recognition (OCR) language. The OCR language tells the software how to interpret
the characters it sees in the original image. If the OCR language does not match the
language in the original, the scanned text might be incomprehensible.
The scan feature does not work
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
•
Solution 1: Turn on the computer
Solution: Turn on the computer.
Cause: The computer was turned off.
If this did not solve the issue, try the next solution.
Solution 2: Check the cables
Solution: Check the cables that connect the product to your computer.If the product
is connected to the computer through a wired or wireless connection make sure that
the respective connections are active and the product is turned on.
Cause: The product was not connected to the computer.
If this did not solve the issue, try the next solution.
Solution 3: Install or reinstall the HP Photosmart Software
Solution: Install or reinstall the software that came with the product.
Cause: The software that came with the product was not installed or was not
running.
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Troubleshooting
Copy troubleshooting
Use this section to solve these copy problems:
•
•
•
•
•
•
Nothing happens when I try to copy
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
•
•
•
Solution 1: Turn on the product
Solution: Look at the On light located on the product. If it is not lit, the product is
turned off. Make sure the power cord is firmly connected to the product and plugged
into a power outlet. Press the On button to turn on the product.
Cause: The product was turned off.
If this did not solve the issue, try the next solution.
Solution 2: Place the original correctly on the glass
Solution: Load the original print side down on the right front corner of the glass as
shown below.
Cause: The original was placed incorrectly on the glass.
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If this did not solve the issue, try the next solution.
Solution 3: Wait until the product completes the current operation
Solution: Check the On light. If it is blinking, the product is busy.
Cause: The product was busy copying or printing.
If this did not solve the issue, try the next solution.
Solution 4: The product does not support the paper type or envelope
Solution: Do not use the product to copy onto envelopes or other papers it does
not support.
For more information, see:
Cause: The product did not recognize the paper type.
If this did not solve the issue, try the next solution.
Solution 5: Clear the paper jam
Solution: Clear the paper jam and remove any torn paper that remains in the
product.
For more information, see:
Cause: The product had a paper jam.
Parts of the original do not appear or are cut off
Solution: Load the original print side down on the right front corner of the glass as
shown below.
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Troubleshooting
Cause: The original was placed incorrectly on the glass.
Fit to Page is not working as expected
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
•
Solution 1: Scan, enlarge, and then print a copy
Solution: Fit to Page can only enlarge the original up to the maximum percentage
allowed by your model. For example, 200% might be the maximum enlargement
percentage allowed by your model. Enlarging a passport photo by 200% might not
enlarge it enough for it to fit a full-size page.
If you want to make a large copy of a small original, scan the original into the computer,
resize the image in the HP scanning software, and then print a copy of the enlarged
image.
Cause: You were trying to increase the size of an original that was too small.
If this did not solve the issue, try the next solution.
Solution 2: Place the original correctly on the glass
Solution: Load the original print side down on the right front corner of the glass as
shown below.
Cause: The original was placed incorrectly on the glass.
If this did not solve the issue, try the next solution.
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Solution 3: Wipe the glass and the back of the document lid
Solution: Turn off the product, unplug the power cord, and then use a soft cloth to
wipe the glass and the back of the document lid.
For more information, see:
•
•
Cause: Debris might have been stuck on the glass or on the back of the document
lid. The product interprets anything it detects on the glass as part of the image.
The image is cropped when I make a borderless copy
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
Solution 1: Use Fit to Page to enlarge the photo
Solution: If you want to enlarge a photo to fit a full-size page without cropping the
edges, use Fit to Page.
For more information, see:
Cause: The product cropped some of the image around the margins of the copy to
achieve a borderless print without changing the proportions of the original.
If this did not solve the issue, try the next solution.
Solution 2: Use Fit to Page to reduce the original to fit on the paper
Solution: If your original is larger than the paper in the input tray, use the Fit to
Page feature to reduce your original to fit on the paper in the input tray.
For more information, see:
Cause: The original was larger than the paper in the input tray.
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Troubleshooting
The printout is blank
Solution: Load the original print side down on the right front corner of the glass as
shown below.
Cause: The original was placed incorrectly on the glass.
A borderless copy has white space around the edges
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
Solution 1: Scan, resize, and print the image
Solution: When you make a borderless copy of a very small original, the product
enlarges the original up to a maximum percentage. This might leave white space
around the edges. (The maximum percentage varies by model.)
Depending on the size of the borderless copy you are trying to make, the minimum
size of the original varies. For example, you cannot enlarge a passport photo to create
a letter-size borderless copy.
If you want to make a borderless copy of a very small original, scan the original into
the computer, resize the image, and then print a borderless copy of the enlarged
image.
Cause: You were trying to make a borderless copy of a very small original.
If this did not solve the issue, try the next solution.
Solution 2: Use photo paper to make borderless copies
Solution: Use photo paper to make borderless copies.
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For more information, see:
•
•
Cause: You were trying to make a borderless copy without using photo paper.
Errors
This section contains the following categories of messages about your product:
•
•
•
•
•
•
Product messages
The following is a list of product-related error messages:
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
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Troubleshooting
Carriage blocked
Solution: Turn off the product and open the ink cartridge access door to access the
print carriage area. Remove any objects that are blocking the print carriage (including
any packing materials), and then turn on the product again.
Follow the prompts on the display to continue.
Cause: The print carriage was blocked.
Carriage jam
Solution: Turn off the product and open the ink cartridge access door to access the
print carriage area. Remove any objects that are blocking the print carriage (including
any packing materials), and then turn on the product again.
Follow the prompts on the display to continue.
Cause: The print carriage was blocked.
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Carriage stall
Solution: Turn off the product and open the ink cartridge access door to access the
print carriage area. Remove any objects that are blocking the print carriage (including
any packing materials), and then turn on the product again.
Follow the prompts on the display to continue.
Cause: The print carriage was blocked.
Product stall error
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
Solution 1: Reset the product
Solution: Turn off the product and reset it by disconnecting the power cord. Wait
60 seconds, and then plug in the power cord. Turn on the product.
Cause: You needed to reset the product.
If this did not solve the issue, try the next solution.
Solution 2: Contact HP support
Solution: Contact HP support for service.
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Cause: There was a problem with the product.
Firmware revision mismatch
Solution: Contact HP support for service.
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Troubleshooting
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Cause: The revision number of the product firmware did not match the revision
number of the software.
Memory is full
Solution: Try making fewer copies at a time.
Cause: The document you were copying exceeded the memory of the product.
Mechanism error
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
Solution 1: Clear the paper jam
Solution: Clear the paper jam and remove any torn paper that remains in the
product.
For more information, see:
Cause: The product had a paper jam.
If this did not solve the issue, try the next solution.
Solution 2: Remove objects that are blocking the print carriage
Solution: Lower the ink cartridge access door to access the print carriage. Remove
any objects that are blocking the print carriage, including any packing materials. Turn
off the product and then turn it on again.
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Cause: The print carriage was blocked.
Photo tray problem
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
•
•
•
•
Solution 1: Load more paper in the photo tray
Solution: If the photo tray is empty or there are only a few sheets remaining, load
more paper in the photo tray. If there is paper in the photo tray, remove the paper,
tap the stack of paper against a flat surface, and reload the paper into the photo tray.
Follow the prompts on the display or the computer screen to continue your print job.
Do not overload the photo tray; make sure the stack of photo paper fits within the
photo tray and is no higher than the top of the paper-width guide.
Cause: There was not enough paper in the photo tray.
If this did not solve the issue, try the next solution.
Solution 2: Make sure paper is loaded correctly in the photo tray
Solution: Make sure you have paper loaded correctly in the photo tray.
For more information, see:
Cause: The paper was not feeding properly because it was loaded incorrectly.
If this did not solve the issue, try the next solution.
Solution 3: Remove excess paper from the photo tray
Solution: Do not overload the photo tray; make sure the stack of photo paper fits
within the photo tray and is no higher than the top of the paper-width guide.
Cause: There was too much paper loaded in the photo tray.
If this did not solve the issue, try the next solution.
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Troubleshooting
Solution 4: Make sure the sheets of paper are not stuck together
Solution: Remove the paper from the photo tray and shuffle the paper so it does
not stick together. Reload the paper into the photo tray and try printing again.
Cause: Two or more pieces of paper were stuck together.
If this did not solve the issue, try the next solution.
Solution 5: Make sure the photo paper is not curled
Solution: If the photo paper is curled, place the paper in a plastic bag and gently
bend it the opposite direction of the curl until the paper lies flat. If the problem persists,
use photo paper that is not curled.
Cause: The photo paper was curled.
If this did not solve the issue, try the next solution.
Solution 6: Load one sheet of paper at a time
Solution: Try loading just one sheet of photo paper in the photo tray at a time.
Cause: Paper might not feed properly if you are using the product in an extremely
high- or low-humidity environment.
Photo tray cannot engage
Solution: Remove the output tray, and then replace it. Push the output tray in as
far as it will go. Make sure the output is lowered all the way and lays flat.
Cause: The output tray was not inserted all the way.
Photo tray cannot disengage
Solution: Push the output tray all the way down.
Cause: The output tray was not lowered all the way.
Scan errors
Review this section if you receive an error such as one of the following:
•
•
•
•
•
An error occurred communicating with the scanning device.
The scanning device could not be initialized.
The scanning device could not be found.
An internal error has occurred.
The computer cannot communicate with the scanning device.
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NOTE: Before starting to troubleshoot, make a copy to verify that the hardware is
functioning correctly. If you cannot make a copy, see “Troubleshooting”
on page 139 for more troubleshooting information.
Try each of the following solutions separately. After completing the steps for each
solution, try to scan again. If the product still does not work, then go to the next solution.
•
•
•
•
•
•
•
•
•
•
•
•
Solution 1: Verify if the software is installed correctly
Solution: Verify that the software was installed correctly. Open the HP Solution
Center and verify that all the icons are present.
If the appropriate buttons for your product (such as Make Copies) do not appear,
your installation might not be complete, and you might need to uninstall and then
reinstall the software. Do not simply delete the application files from your hard drive.
Make sure to remove them properly using the uninstall utility provided with the
software.
To uninstall and reinstall the software
1. On the Windows taskbar, click Start, Settings, Control Panel (or just Control
Panel).
2. Double-click Add/Remove Programs (or click Uninstall a program).
3. Select HP Photosmart All-In-One Driver Software, and then click Change/
Remove.
Follow the onscreen instructions.
4. Disconnect the product from your computer.
5. Restart your computer.
NOTE: It is important that you disconnect the product before restarting your
computer. Do not connect the product to your computer until after you have
reinstalled the software.
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Troubleshooting
6. Insert the product CD-ROM into your computer’s CD-ROM drive and then start
the Setup program.
NOTE: If the Setup program does not appear, locate the setup.exe file on
the CD-ROM drive and double-click it.
NOTE: If you no longer have the installation CD, you can download the
7. Follow the onscreen instructions and the instructions provided in the Start Here
guide that came with the product.
After you have reinstalled the software, try to scan again.
Cause: The software installation was not complete.
If this did not solve the issue, try the next solution.
Solution 2: Refresh the Windows Device Manager
Solution: Refresh the Windows Device Manager.
To refresh the Windows Device Manager
1. On the Windows taskbar, click Start, right-click My Computer, and then click
Properties.
2. Click the Hardware tab, and then click Device Manager.
3. Double-click Universal Serial Bus Controllers.
4. Click USB Composite Device, click Action, and then click Uninstall.
If a screen appears to confirm the deletion, confirm the deletion.
5. Disconnect the USB cable from the product.
6. Wait a few seconds, and then reconnect the cable.
This should restart the Windows device detection (Plug and Play). A New
Hardware found screen might appear.
7. Click Next through all of the screens that appear in the Wizard to install the USB
Composite Device.
8. Click Finish to complete the installation.
9. Try to scan again.
10. If these steps do not resolve the problem, try using a different USB cable to
connect the product to the computer.
NOTE: This solution is not applicable when the product is connected to the
computer via LAN.
Cause: Communication problems between the product and the USB controller
caused this error to occur. This might be caused by an incomplete installation, a USB
cable longer than 3 meters (9.8 feet) in length, or a defective USB cable.
If this did not solve the issue, try the next solution.
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Solution 3: Verify if the Digital Imaging Monitor is running
Solution: Verify that the Digital Imaging Monitor is running.
To check that the Digital Imaging Monitor is running
1. Look for the Digital Imaging Monitor icon in the system tray at the lower right
side of the screen, near the time.
2. If the Digital Imaging Monitor icon is not present, restart the computer.
3. After the computer restarts, try to scan again.
Cause: The Digital Imaging Monitor was not running.
If this did not solve the issue, try the next solution.
Solution 4: Check the status of the product in the HP Solution Center
Solution: Check the status of the product in the HP Solution Center.
To check the status of the product
1. On the Windows taskbar, click Start, Programs or All Programs, HP, HP
Solution Center.
2. Verify that the product is listed in the Select Device area or that the appropriate
tab is selected.
3. Click Status.
If the product is working properly, a message appears indicating your product is
ready.
4. If you receive a Disconnected error message, then check whether there is
another instance or another tab for the product with a copy number included, such
as HP Photosmart C6300 All-in-One series 2.
5. Select the second instance of the product and repeat steps 2 through 4.
6. Try to scan again.
Cause: There might have been two instances of the product connected to the
HP Solution Center.
If this did not solve the issue, try the next solution.
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Troubleshooting
Solution 5: Check the power supply
Solution: Check the power supply.
To check the power supply
1. Make sure the power cord is firmly connected to both the product and the power
adapter. Plug the power cord into a power outlet, surge protector, or power strip.
1
2
3
Power connection
Power cord and adapter
Power outlet
2. Make sure the product is turned on.
3. If the product is not receiving electrical power, connect it to another power outlet.
4. Turn off the product and reset it by disconnecting the power cord.
5. Wait 5 seconds, and plug in the power cord.
6. Turn on the product.
7. Try to scan again.
Cause: The product was not properly connected to a power supply or needed to be
reset.
If this did not solve the issue, try the next solution.
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Solution 6: Check the USB connection between the product and the computer
Solution: Check the USB connection between the product and the computer.If the
product is connected to the computer through a wired or wireless connection make
sure that the respective connections are active and the product is turned on.
To check the USB connection
1. Verify that the USB cable is securely plugged into the USB port on the back of
the product.
2. Make sure the other end of the USB cable is plugged into a USB port on your
computer.
3. Try to scan again.
If the scan fails, continue to the next step.
4. Do one of the following, depending upon how the product is connected to the
computer:
•
If the USB cable is connected to a USB hub, try unplugging and replugging
the USB cable into the hub. If that does not work, try turning off the hub and
then turning it on again. Finally, try disconnecting the cable from the hub and
connecting it directly to the computer.
•
•
If the USB cable is connected to a docking station for a laptop, disconnect the
cable from the docking station and connect it directly to the computer.
If the USB cable is directly connected to the computer, try plugging it into
another USB port on the computer.
5. If there are other USB devices connected to the computer, disconnect the other
devices, except for the keyboard and the mouse.
6. Check the USB cable to make sure it is functioning properly.
NOTE: If you are using an older cable, it might not be working properly. Try
connecting it to another product to see if the USB cable works. If you
experience problems, the USB cable might need to be replaced. Also verify
that the cable does not exceed 3 meters (9.8 feet) in length.
7. If another USB cable is available, try using that one instead.
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Troubleshooting
8. Restart the computer.
9. After the computer restarts, try to scan again.
Cause: The product was not properly connected to the computer.
If this did not solve the issue, try the next solution.
Solution 7: Try scanning with Windows Image Acquisition (WIA)
Solution: Try scanning with Windows Image Acquisition (WIA) instead of the
HP Solution Center.
To scan using WIA
1. Make sure the product is turned on.
2. Verify that the USB cable is securely plugged into the USB port on the back of
the product.
The USB icon on the cable faces up when the cable is properly connected.
3. Make sure the other end of the USB cable is plugged into a USB port on your
computer.
4. On the Windows taskbar, click Start, click Programs or All Programs, and then
click Accessories.
5. Click Imaging.
6. From the Imaging application, click File and then click Select Device.
7. Select the product from the TWAIN source list.
8. Click File, and then click Scan New.
Imaging for Windows will scan from the product using TWAIN software instead of
the HP Solution Center.
Cause: If you could scan using WIA, this is an indication that there was a problem
with the HP Solution Center. You can continue to use WIA to scan, or try the next
solution.
If this did not solve the issue, try the next solution.
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Solution 8: Disable the Lexbces service
Solution: Check if the Lexbces service is started, and disable it.
If a Lexmark or Dell all-in-one device is connected with a USB cable to a computer
where product is installed, the HP software might not scan because the Lexbces
service is running.
NOTE: This solution only applies if you have a Lexmark or Dell all-in-one.
To check for and disable the service
1. Log into Windows as an Administrator.
2. Press the Ctrl + Alt + Delete to open the Task Manager.
3. Click the Processes tab.
4. If the Lexbceserver service is listed in the Image Name list, disable it.
To disable the service
a. On the Windows taskbar, click Start, right-click My Computer, and then click
Manage.
The Computer Management appears.
b. Double-click Services and Applications, and then double-click Services.
c. In the right pane, right-click Lexbceserver, and then click Properties.
d. On the General tab, in the Service status area, click Stop.
e. From the Startup type drop-down menu, select Disabled, and then click
OK.
f. Click OK to close the dialog box.
5. Backup the Registry.
CAUTION: Incorrectly editing the registry might severely damage your
system. Before making changes to the registry, back up valuable data on the
computer.
To back up the Registry
a. On the Windows taskbar, click Start.
b. Depending on your operating system, do one of the following:
•
In Windows Vista: In Start Search, type regedit, and then press
Enter.
When the User Account Control dialog box appears, click Continue.
•
In Windows XP: Click Run. When the Run dialog box appears, type
regedit, and then press Enter.
The Registry Editor appears.
c. In the Registry Editor, select My Computer.
d. With My Computer highlighted, click File, and then click Export.
e. Browse to a storage location that is easy for you to remember; for example:
My Documents or Desktop.
f. In the Export Range area, select All.
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Troubleshooting
g. Enter a filename for the backed up Registry.
HP suggests naming the file with the current date; for example: Registry
Backup 04_01_07.
h. Click Save to save the Registry.
6. Edit the registry.
To edit the Registry
a. Select the HKEY_LOCAL_MACHINE\System\CurrentControlSet
\Services\Spooler Registry key.
Details of the Registry key appears on the pane to the right.
b. Check the DependOnService data string (in the pane on the right) to see if
lexbces is listed in the Data column.
c. If the Data column contains lexbces, right-click DependOnService and
select Modify.
Do one of the following:
•
If you see only lexbces, but not RPCSS, delete lexbces and enter
RPCSS.
•
If you see both lexbces and RPCSS, delete only lexbces and keep
RPCSS.
d. Click OK.
7. Restart the computer, and then try to scan again.
If you can scan successfully, then proceed with the next step to restart the
Lexbcserver service.
NOTE: Restarting the service enables the normal functionality of the
Lexmark or Dell devices without affecting HP software.
8. Restart the Lexbcserver service.
To restart the service
a. On the Windows taskbar, click Start, right-click My Computer, and then click
Manage.
The Computer Management screen appears.
b. Double-click Services and Applications, and then double-click Services.
c. In the right pane, right-click Lexbceserver, and then click Properties.
d. On the General tab, in the Service status area, click Start.
e. From the Startup type drop-down menu, select Automatic, and then click
OK.
f. Click OK to close the dialog box.
Cause: The Lexbceserver service installed by a Lexmark printer, Lexmark all-in-
one, or Dell all-in-one, caused a scan communication error.
If this did not solve the issue, try the next solution.
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Solution 9: Run the Scan Diagnostic Utility
Solution: Download and run the Scan Diagnostic utility to find and correct
problems with your product.
To download and run the Scan Diagnostic utility
2. Select Download drivers and software (and firmware).
3. Type your product name and model number in the field provided, and then press
Enter.
4. Select the operating system of your computer where the HP software is installed.
5. Go to the Utility section and download the HP Scan diagnostic utility.
6. Try to scan.
If an error condition is identified with any of the HP software components, a red
X is displayed next to the component. If there is no error condition, a green check
mark is displayed next to the component. The utility is equipped with a Fix button
to correct the error conditions.
Cause: There was a problem with the connection between the product and the
computer.
If this did not solve the issue, try the next solution.
Solution 10: Download and install the unexpected internal error and
communications failure patch
Solution: Download and install the unexpected internal error and
communications failure patch.
This patch resolves the An unexpected internal error has occurred error and other
communication failures with the product.
To install the patch
2. Select Download drivers and software (and firmware).
3. Select the operating system of your computer where the HP software is installed.
4. Go to the Patch section and download the HP Image zone/photo and imaging
unexpected internal error and communications failure patch.
5. Double-click the patch to install it on the computer.
6. Try to scan.
Cause: You needed to install the unexpected internal error and
communications failure patch.
If this did not solve the issue, try the next solution.
Solution 11: Check the USB chipset and controller
Solution: Check the USB chipset and controller.
Scan communication errors can occur because of compatibility issues with USB
chipsets installed on the computer. This can be caused by a mismatch in the
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Troubleshooting
handshake timing between HP product chipset and certain types of USB chipsets on
the computer.
To check the USB chipset and controller
1. On the Windows taskbar, click Start, right-click My Computer, and then click
Properties.
2. Click the Hardware tab, and then click Device Manager.
3. Open Universal Serial Bus Controllers by clicking the plus sign (+) next to it.
4. Check if you have one of the following chipsets listed:
•
•
•
•
SIS 7001 USB host controller
ALI chipsets
NEC universal host controllers
Intel 82801 AA, Intel 82801BA/BAM
NOTE: This is not a comprehensive list. If you are experiencing
communication issues while trying to scan, follow the steps below to resolve
the issue.
5. Disconnect all USB devices (printers, scanners, cameras, etc.) from the
computer, except the mouse or keyboard.
6. Reconnect the USB cable to the USB port on the back of the product.
7. Reconnect the other end of the USB cable to a USB port on your computer.
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8. Make sure the power cord is firmly connected to both the product and the power
adaptor. Plug the power cord into a power outlet, surge protector, or power strip.
1
2
3
Power connection
Power cord and adaptor
Power outlet
9. Turn on the product.
10. Print a printer status report to test the basic standalone functionality of the product.
See the following procedure for more information about printing a printer status
report.
11. Try to scan.
If the scan is successful, other USB devices connected to the computer might be
causing the problem.
12. If the scan is successful, then connect one USB device at a time to the computer.
13. Test the scanning functionality after each connection, until you identify which
piece of equipment is causing the problem.
14. If the product fails to scan. Or, does not establish communication with the
computer along with any of the USB devices plugged in, then connect a powered
USB hub between the product and the computer.
This might help to establish, or to maintain, communication between the computer
and the product. See the following section for more information about USB hubs.
To print a printer status report
1. Load letter or A4 unused plain white paper into the input tray.
2. Press Setup.
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Troubleshooting
3. Press the down arrow button to highlight Tools, and then press OK.
4. Press the down arrow button to highlight Printer Status Report, and then press
OK.
The product prints a status report.
More information about using a USB hub
•
Verify that the USB hub is a powered hub and the power adapter is plugged in.
Some powered hubs do not include the power adapter as a standard item.
The hub must be plugged into a power source.
•
•
Some hubs cannot handle more than four full-power USB devices. You can
connect a maximum of five hubs to the system.
•
If the product has trouble with a hub when the hubs are connected together, or
there are more than four devices on the hub, connect the product to the hub that
is directly connected to the computer (unless there are known issues).
Cause: There was a compatibility issue with USB chipsets installed on the
computer.
If this did not solve the issue, try the next solution.
Solution 12: Uninstall and then reinstall the software
Solution: Uninstall the software completely, and then reinstall it.
To uninstall the software and reset the product
1. Disconnect and reset the product.
To disconnect and reset the product
a. Make sure the product is turned on.
b. Press the On button to turn off the product.
c. Disconnect the power cord from the back of the product.
d. Reconnect the power cord to the back of the product.
e. Press the On button to turn on the product.
2. Uninstall the software completely.
NOTE: It is important that you follow the uninstall procedure carefully to
ensure you have removed the software completely from the computer, before
reinstalling it.
To uninstall the software completely
a. On the Windows taskbar, click Start, Settings, Control Panel, (or just
Control Panel).
b. Double-click Add/Remove Programs (or click Uninstall a program).
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c. Remove all the items that are related to the HP Photosmart Software.
CAUTION: If the computer is manufactured by HP or Compaq, do not
remove any applications other than those listed below.
•
•
•
•
•
•
HP Imaging device functions
HP Document Viewer
HP Photosmart Essential
HP Image Zone
HP Photo and imaging gallery
HP Photosmart, Officejet, Deskjet (with the product name and software
version number)
•
•
•
•
•
HP Software update
HP Share to Web
HP Solution Center
HP Director
HP Memories Disk Greeting Card Creator 32
d. Go to C:\Program Files\HPor C:\Program Files\Hewlett-
Packard(for some older products) and delete the Digital Imaging
folder.
e. Go to C:\WINDOWSand rename the twain_32folder to twain_32 old.
3. Turn off programs that run in the background.
NOTE: When the computer is turned on, a software group called the
Terminate and Stay Resident (TSR) programs automatically loads. These
programs activate some of the computer utilities, such as the anti-virus
software, but are not required for the computer to function. Occasionally,
TSR's prevent the HP software from loading so that it does not install properly.
In Windows Vista and Windows XP, use the MSCONFIG utility to prevent TSR
programs and services from starting up.
To turn off programs that run in the background
a. On the Windows taskbar, click Start.
b. Depending on your operating system, do one of the following:
•
In Windows Vista: In Start Search, type MSCONFIG, and then press
Enter.
When the User Account Control dialog box appears, click Continue.
•
In Windows XP: Click Run. When the Run dialog box appears, type
MSCONFIG, and then press Enter.
The MSCONFIG utility application appears.
c. Click the General tab.
d. Click Selective Startup.
e. If there is a check mark next to Load Startup Items, click the check mark to
remove it.
f. Click the Services tab, and select the Hide All Microsoft Services box.
g. Click Disable all.
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Troubleshooting
h. Click Apply, and then click Close.
NOTE: If you receive a message stating Access is denied while making
changes, click OK and continue. The message will not prevent you from
making the changes.
i. Click Restart to apply the changes to the computer during the next restart.
After the computer restarts, the You’ve used system configuration utility
to make changes to the way windows starts message appears.
j. Click the check box next to Do not show this message again.
4. Run the Disk Cleanup utility to delete temporary files and folders.
To run the Disk Cleanup utility
a. On the Windows taskbar, click Start, click Programs or All Programs, and
then click Accessories.
b. Click System Tools, and then click Disk Cleanup.
The Disk Cleanup analyzes the hard drive and then presents a report with a
list of components to delete.
c. Select the appropriate check boxes to remove the unnecessary components.
More information about the Disk Cleanup utility
The Disk Cleanup utility frees hard disk space on your computer by doing the
following:
•
•
•
•
•
•
Deleting temporary Internet files
Deleting downloaded program files
Emptying the Recycle Bin
Deleting files from your temporary folder
Deleting files created by other Windows tools
Removing optional Windows components that you do not use
d. After selecting the components to remove, click OK.
5. Install the software.
To install the software
a. Insert software CD into the CD-ROM drive of the computer.
The software installation will start automatically.
NOTE: If the installation does not run automatically, from the Windows
Start menu, click Start Search (or Run). In the Start Search (or Run
dialog box), type d:\setup.exe, and then press Enter. (If your CD-ROM
drive is not assigned to drive letter D, enter the appropriate drive letter.)
b. Follow the prompts on the computer screen to install the software.
6. Try using the product again.
Cause: The software needed to be completely uninstalled and reinstalled.
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Chapter 14
Unable to print
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
•
•
•
•
•
•
Solution 1: Print a printer status report
Solution: Print a printer status report to see if the product can print.
To print a printer status report
1. Load letter or A4 unused plain white paper into the input tray.
2. Press Setup.
3. Press the down arrow button to highlight Tools, and then press OK.
4. Press the down arrow button to highlight Printer Status Report, and then press
OK.
The product prints a status report.
If the printer status report fails to print, make sure you set up the product properly.
See the Start Here guide that came with the product for information about setting it
up.
Cause: The product was not set up properly.
If this did not solve the issue, try the next solution.
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Troubleshooting
Solution 2: Clear the print queue
Solution: Restart your computer to clear the print queue.
To clear the print queue
1. Restart your computer.
2. After the computer has restarted, check the print queue.
a. Depending upon your operating system, do one of the following:
•
Windows Vista: On the Windows taskbar, click Start, click Control
Panel, and then click Printers.
•
Windows XP: On the Windows taskbar, click Start, click Control Panel,
and then click Printers and Faxes.
b. Double-click the icon for your product to open the print queue.
If there are no print jobs pending, the issue might have been resolved.
3. Try to print again.
Cause: The computer needed to be restarted to clear the print queue.
If this did not solve the issue, try the next solution.
Solution 3: Disconnect and reconnect the USB cable
Solution: Disconnect the USB cable from the computer and product, and then
reconnect it.If the product is connected to the computer through a wired, wireless, or
Bluetooth connection, make sure that the respective connections are active and the
product is turned on.
To disconnect and reconnect the USB cable
1. Disconnect the USB cable from the product.
2. Disconnect the USB cable from the computer.
3. Leave the USB cable disconnected for 5-6 seconds.
4. Reconnect the USB cable to the product and the computer.
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Chapter 14
After reconnecting the USB cable, the product should start printing the jobs in
queue.
NOTE: If you are connecting the product through a USB hub, make sure the
hub is turned on. If the hub is on, try connecting directly to your computer.
5. If the product does not start printing automatically, start another print job.
Cause: The product was not properly connected to the computer.
If this did not solve the issue, try the next solution.
Solution 4: Verify that the product is set as the default printer
Solution: Check to make sure the product is set as the default printer and it is using
the correct printer driver.
To verify that the product is set as the default printer
1. Depending upon your operating system, do one of the following:
•
Windows Vista: On the Windows taskbar, click Start, click Control Panel, and
then click Printers.
•
Windows XP: On the Windows taskbar, click Start, click Control Panel, and
then click Printers and Faxes.
2. Make sure the correct product is set as the default printer.
The default printer has a check mark in a black circle next to it.
3. If the wrong product is set as the default printer, right-click the correct product and
select Set as Default.
To verify the print driver
1. Depending upon your operating system, do one of the following:
•
Windows Vista: On the Windows taskbar, click Start, click Control Panel, and
then click Printers.
•
Windows XP: On the Windows taskbar, click Start, click Control Panel, and
then click Printers and Faxes.
2. Right-click the icon next to the product, and select Properties.
3. Click the Ports tab to verify that the product is using the correct port.
The port that the product is using is highlighted and has a check mark next to it.
The product should be set to use a DOT4 or the USB00X (where X is replaced
by a number) port.
4. If the product is using the wrong port, click the correct port to select it.
The port that the product is now using is highlighted and has a check mark next
to it.
5. Click the Advanced tab.
6. Check the driver listed in the Driver drop-down menu to verify that the product is
using the correct driver.
The name of your product should be listed as the driver.
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Troubleshooting
7. If the wrong driver is selected, select the correct driver from the Driver drop-down
menu.
8. Click OK to save your changes.
Cause: The product was not to be set as the default printer, or the wrong driver
might have been configured.
If this did not solve the issue, try the next solution.
Solution 5: Check if the printer is paused or offline
Solution: Check to make sure the product is not paused or offline.
To check if the printer is paused or offline
1. Depending upon your operating system, do one of the following:
•
Windows Vista: On the Windows taskbar, click Start, click Control Panel, and
then click Printers.
•
Windows XP: On the Windows taskbar, click Start, click Control Panel, and
then click Printers and Faxes.
2. Double-click the icon for your product to open the print queue.
3. On the Printer menu, make sure there are no check marks next to Pause
Printing or Use Printer Offline.
4. If you made any changes, try to print again.
Cause: The product was paused or offline.
If this did not solve the issue, try the next solution.
Solution 6: Clear the print queue manually
Solution: Manually clear the print queue.
To clear the print queue manually
1. Depending upon your operating system, do one of the following:
•
Windows Vista: On the Windows taskbar, click Start, click Control Panel, and
then click Printers.
•
Windows XP: On the Windows taskbar, click Start, click Control Panel, and
then click Printers and Faxes.
2. Double-click the icon for your product to open the print queue.
3. On the Printer menu, click Cancel all documents or Purge Print Document,
and then click Yes to confirm.
4. If there are still documents in the queue, restart the computer and try printing
again after the computer has restarted.
5. Check the print queue again to make sure it is clear, and then try to print again.
If the print queue is not clear, or if it is clear but jobs are still failing to print, proceed
to the next solution.
Cause: The print queue needed to be manually cleared.
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227
Chapter 14
If this did not solve the issue, try the next solution.
Solution 7: Stop and restart the print spooler
Solution: Restart the print spooler.
To stop and restart the print spooler
1. On the Windows taskbar, click Start, and then click Control Panel.
2. Double-click Administrative Tools, and then double-click Services.
3. Scroll down the list and click Print Spooler, and then click Stop to stop the
service.
4. Click Start to restart the service, and then click OK.
5. Restart the computer and try printing again after the computer has restarted.
Cause: The print spooler needed to be restarted.
If this did not solve the issue, try the next solution.
Solution 8: Verify whether the software application has a problem
Solution: Verify whether the software application is the problem.
To verify the software application
1. Close the software application and reopen it.
2. Try to print again from the software application.
NOTE: The printer might not support printing from a DOS application.
Determine if the software application is Windows-based or DOS-based by
checking the system requirements of the application.
3. Try printing from Notepad to see if the issue is the software application or the
driver.
To print from Notepad
a. On the Windows taskbar, click Start, and then click Programs or All
Programs.
b. Click Accessories, and then click Notepad.
c. Type a few characters of text into Notepad.
d. Click File, and then click Print.
4. If printing is successful from Notepad but not the software application, contact the
manufacturer of that application for support.
Cause: The software application was failing or could not communicate with the print
driver correctly.
228
Troubleshooting
Product might not be correctly installed
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
•
•
•
Solution 1: Reset the product
Solution: Turn off the product and reset it by disconnecting the power cord. Wait
60 seconds, and then plug in the power cord. Turn on the product.
Cause: The product had to be reset.
If this did not solve the issue, try the next solution.
Solution 2: Check the power cord and USB cable
Solution: Make sure that the power cord and USB cable are properly attached and
plugged in. Also, make sure that the product is turned on.If the product is connected
to the computer through a wired, wireless, or Bluetooth connection, make sure that
the respective connections are active and the product is turned on.
To check the power supply
1. Make sure the power cord is firmly connected to both the product and the power
adaptor. Plug the power cord into a power outlet, surge protector, or power strip.
1
2
3
Power connection
Power cord and adaptor
Power outlet
2. Make sure the product is turned on.
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229
Chapter 14
3. If the product is not receiving electrical power, connect it to another power outlet.
4. Turn off the product and reset it by disconnecting the power cord.
5. Wait 5 seconds, and plug in the power cord.
6. Turn on the product.
7. Try to scan again.
To check the USB connection
1. Verify that the USB cable is securely plugged into the USB port on the back of
the product.
2. Make sure the other end of the USB cable is plugged into a USB port on your
computer.
3. Try to scan again.
If the scan fails, continue to the next step.
4. Do one of the following, depending upon how the product is connected to the
computer:
•
If the USB cable is connected to a USB hub, try unplugging and replugging
the USB cable into the hub. If that does not work, try turning off the hub and
then turning it on again. Finally, try disconnecting the cable from the hub and
connecting it directly to the computer.
•
•
If the USB cable is connected to a docking station for a laptop, disconnect the
cable from the docking station and connect it directly to the computer.
If the USB cable is directly connected to the computer, try plugging it into
another USB port on the computer.
5. If there are other USB devices connected to the computer, disconnect the other
devices, except for the keyboard and the mouse.
6. Check the USB cable to make sure it is functioning properly.
NOTE: If you are using an older cable, it might not be working properly. Try
connecting it to another product to see if the USB cable works. If you
experience problems, the USB cable might need to be replaced. Also verify
that the cable does not exceed 3 meters (9.8 feet) in length.
230
Troubleshooting
7. If another USB cable is available, try using that one instead.
8. Restart the computer.
9. After the computer restarts, try to scan again.
Cause: The product was not properly connected to the computer.
If this did not solve the issue, try the next solution.
Solution 3: Restart the computer
Solution: Restart the computer.
Cause: You might not have restarted the computer after installing the product
software. Or, there might have been another problem with the computer.
If this did not solve the issue, try the next solution.
Solution 4: Uninstall and reinstall the product
Solution: Uninstall the product from the Printers and Faxes control panel and then
reinstall it.
To uninstall and reinstall the product
1. Disconnect the USB cable between the product and the computer.
2. On the Windows taskbar, click Start, Printers and Faxes.
3. Right-click the product and select Delete.
4. Wait several seconds, and then reconnect the product to the computer with the
USB cable.
5. Follow any onscreen prompts to reinstall the product.
Cause: There might have been a problem when you originally installed the product.
If this did not solve the issue, try the next solution.
Solution 5: Uninstall and reinstall the HP Photosmart Software
Solution: Uninstall the complete HP Photosmart Software from the computer and
then reinstall it using the CD that came with your product.
To uninstall and reinstall the software
1. On the Windows taskbar, click Start, Settings, Control Panel.
2. Double-click Add/Remove Programs.
3. Remove all the items that are related to the HP scanning software.
A message appears on the computer to restart after removing some programs
from the Add/Remove Programs list.
4. Select Click here to restart later.
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231
Chapter 14
5. Disconnect the product from your computer and then restart your computer.
NOTE: It is important that you disconnect the product before restarting your
computer. Do not connect the product to your computer until after you have
reinstalled the software.
6. Insert the HP Photosmart CD-ROM into your computer’s CD-ROM drive and then
start the Setup program.
NOTE: If the Setup program does not appear, locate the setup.exe file on
the CD-ROM drive and double-click it.
7. Follow the onscreen instructions and the instructions provided in the Start Here
guide that came with the product.
8. If you are still having trouble scanning, remove the following additional
applications from the Add/Remove Programs list, if they are present.
CAUTION: If the computer is manufactured by HP or Compaq, do not
remove any applications other than those listed below.
•
•
•
•
•
•
HP Imaging device functions
HP Document Viewer
HP Photosmart Essential
HP Image Zone
HP Photo and imaging gallery
HP Photosmart, Officejet, Deskjet, (with product name and software version
number)
•
•
•
•
•
HP Software update
HP Share to web
HP Solution Center
HP Director
HP Memories Disk Greeting Card Creator 32
Cause: There might have been a problem when you originally installed the
HP Photosmart Software.
Product was not found
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
•
•
•
232
Troubleshooting
Solution 1: Reset the product
Solution: Turn off the product and reset it by disconnecting the power cord. Wait
60 seconds, and then plug in the power cord. Turn on the product.
Cause: You needed to reset the product.
If this did not solve the issue, try the next solution.
Solution 2: Check the power cord and USB cable
Solution: Make sure that the power cord and USB cable are properly attached and
plugged in. Also, make sure that the product is turned on.If the product is connected
to the computer through a wired, wireless, or Bluetooth connection, make sure that
the respective connections are active and the product is turned on.
To check the power supply
1. Make sure the power cord is firmly connected to both the product and the power
adaptor. Plug the power cord into a power outlet, surge protector, or power strip.
1
2
3
Power connection
Power cord and adaptor
Power outlet
2. Make sure the product is turned on.
3. If the product is not receiving electrical power, connect it to another power outlet.
4. Turn off the product and reset it by disconnecting the power cord.
5. Wait 5 seconds, and plug in the power cord.
6. Turn on the product.
7. Try to scan again.
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233
Chapter 14
To check the USB connection
1. Verify that the USB cable is securely plugged into the USB port on the back of
the product.
2. Make sure the other end of the USB cable is plugged into a USB port on your
computer.
3. Try to scan again.
If the scan fails, continue to the next step.
4. Do one of the following, depending upon how the product is connected to the
computer:
•
If the USB cable is connected to a USB hub, try unplugging and replugging
the USB cable into the hub. If that does not work, try turning off the hub and
then turning it on again. Finally, try disconnecting the cable from the hub and
connecting it directly to the computer.
•
•
If the USB cable is connected to a docking station for a laptop, disconnect the
cable from the docking station and connect it directly to the computer.
If the USB cable is directly connected to the computer, try plugging it into
another USB port on the computer.
5. If there are other USB devices connected to the computer, disconnect the other
devices, except for the keyboard and the mouse.
6. Check the USB cable to make sure it is functioning properly.
NOTE: If you are using an older cable, it might not be working properly. Try
connecting it to another product to see if the USB cable works. If you
experience problems, the USB cable might need to be replaced. Also verify
that the cable does not exceed 3 meters (9.8 feet) in length.
7. If another USB cable is available, try using that one instead.
8. Restart the computer.
9. After the computer restarts, try to scan again.
Cause: The product was not properly connected to the computer.
If this did not solve the issue, try the next solution.
234
Troubleshooting
Solution 3: Restart the computer
Solution: Restart the computer.
Cause: You might not have restarted the computer after installing the product
software. Or, there might have been another problem with the computer.
If this did not solve the issue, try the next solution.
Solution 4: Uninstall and reinstall the product
Solution: Uninstall the product from the Printers and Faxes control panel and then
reinstall it.
To uninstall and reinstall the product
1. Disconnect the USB cable between the product and the computer.
2. On the Windows taskbar, click Start, Printers and Faxes.
3. Right-click the product and select Delete.
4. Wait several seconds, and then reconnect the product to the computer with the
USB cable.
5. Follow any onscreen prompts to reinstall the product.
Cause: There might have been a problem when you originally installed the product.
If this did not solve the issue, try the next solution.
Solution 5: Uninstall and reinstall the HP Photosmart Software
Solution: Uninstall the complete HP Photosmart Software from the computer and
then reinstall it using the CD that came with your product.
To uninstall and reinstall the software
1. On the Windows taskbar, click Start, Settings, Control Panel.
2. Double-click Add/Remove Programs.
3. Remove all the items that are related to the HP scanning software.
A message appears on the computer to restart after removing some programs
from the Add/Remove Programs list.
4. Select Click here to restart later.
5. Disconnect the product from your computer and then restart your computer.
NOTE: It is important that you disconnect the product before restarting your
computer. Do not connect the product to your computer until after you have
reinstalled the software.
6. Insert the HP Photosmart CD-ROM into your computer’s CD-ROM drive and then
start the Setup program.
NOTE: If the Setup program does not appear, locate the setup.exe file on
the CD-ROM drive and double-click it.
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235
Chapter 14
7. Follow the onscreen instructions and the instructions provided in the Start Here
guide that came with the product.
8. If you are still having trouble scanning, remove the following additional
applications from the Add/Remove Programs list, if they are present.
CAUTION: If the computer is manufactured by HP or Compaq, do not
remove any applications other than those listed below.
•
•
•
•
•
•
HP Imaging device functions
HP Document Viewer
HP Photosmart Essential
HP Image Zone
HP Photo and imaging gallery
HP Photosmart, Officejet, Deskjet, (with product name and software version
number)
•
•
•
•
•
HP Software update
HP Share to web
HP Solution Center
HP Director
HP Memories Disk Greeting Card Creator 32
Cause: There might have been a problem when you originally installed the
HP Photosmart Software.
Product could not find available scan destinations
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
Solution 1: Restart the computer
Solution: Restart the computer.
Cause: You might not have restarted the computer after installing the product
software. Or, there might have been another problem with the computer.
If this did not solve the issue, try the next solution.
Solution 2: Uninstall and reinstall the HP Photosmart Software
Solution: Uninstall the complete HP Photosmart Software from the computer and
then reinstall it using the CD that came with your product.
To uninstall and reinstall the software
1. On the Windows taskbar, click Start, Settings, Control Panel.
2. Double-click Add/Remove Programs.
236
Troubleshooting
3. Remove all the items that are related to the HP scanning software.
A message appears on the computer to restart after removing some programs
from the Add/Remove Programs list.
4. Select Click here to restart later.
5. Disconnect the product from your computer and then restart your computer.
NOTE: It is important that you disconnect the product before restarting your
computer. Do not connect the product to your computer until after you have
reinstalled the software.
6. Insert the HP Photosmart CD-ROM into your computer’s CD-ROM drive and then
start the Setup program.
NOTE: If the Setup program does not appear, locate the setup.exe file on
the CD-ROM drive and double-click it.
7. Follow the onscreen instructions and the instructions provided in the Start Here
guide that came with the product.
8. If you are still having trouble scanning, remove the following additional
applications from the Add/Remove Programs list, if they are present.
CAUTION: If the computer is manufactured by HP or Compaq, do not
remove any applications other than those listed below.
•
•
•
•
•
•
HP Imaging device functions
HP Document Viewer
HP Photosmart Essential
HP Image Zone
HP Photo and imaging gallery
HP Photosmart, Officejet, Deskjet, (with product name and software version
number)
•
•
•
•
•
HP Software update
HP Share to web
HP Solution Center
HP Director
HP Memories Disk Greeting Card Creator 32
Cause: There might have been a problem when you originally installed the
HP Photosmart Software.
Required software component was not found or was incorrectly installed
Solution: Uninstall the complete HP Photosmart Software from the computer and
then reinstall it using the CD that came with your product.
To uninstall and reinstall the software
1. On the Windows taskbar, click Start, Settings, Control Panel.
2. Double-click Add/Remove Programs.
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237
Chapter 14
3. Remove all the items that are related to the HP scanning software.
A message appears on the computer to restart after removing some programs
from the Add/Remove Programs list.
4. Select Click here to restart later.
5. Disconnect the product from your computer and then restart your computer.
NOTE: It is important that you disconnect the product before restarting your
computer. Do not connect the product to your computer until after you have
reinstalled the software.
6. Insert the HP Photosmart CD-ROM into your computer’s CD-ROM drive and then
start the Setup program.
NOTE: If the Setup program does not appear, locate the setup.exe file on
the CD-ROM drive and double-click it.
7. Follow the onscreen instructions and the instructions provided in the Start Here
guide that came with the product.
8. If you are still having trouble scanning, remove the following additional
applications from the Add/Remove Programs list, if they are present.
CAUTION: If the computer is manufactured by HP or Compaq, do not
remove any applications other than those listed below.
•
•
•
•
•
•
HP Imaging device functions
HP Document Viewer
HP Photosmart Essential
HP Image Zone
HP Photo and imaging gallery
HP Photosmart, Officejet, Deskjet, (with product name and software version
number)
•
•
•
•
•
HP Software update
HP Share to web
HP Solution Center
HP Director
HP Memories Disk Greeting Card Creator 32
Cause: There might have been a problem when you originally installed the
HP Photosmart Software.
Error occurred while communicating with the product
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
•
•
238
Troubleshooting
•
•
Solution 1: Reset the product
Solution: Turn off the product and reset it by disconnecting the power cord. Wait
60 seconds, and then plug in the power cord. Turn on the product.
Cause: You needed to reset the product.
If this did not solve the issue, try the next solution.
Solution 2: Check the power cord and USB cable
Solution: Make sure that the power cord and USB cable are properly attached and
plugged in. Also, make sure that the product is turned on.If the product is connected
to the computer through a wired, wireless, or Bluetooth connection, make sure that
the respective connections are active and the product is turned on.
To check the power supply
1. Make sure the power cord is firmly connected to both the product and the power
adaptor. Plug the power cord into a power outlet, surge protector, or power strip.
1
2
3
Power connection
Power cord and adaptor
Power outlet
2. Make sure the product is turned on.
3. If the product is not receiving electrical power, connect it to another power outlet.
4. Turn off the product and reset it by disconnecting the power cord.
5. Wait 5 seconds, and plug in the power cord.
6. Turn on the product.
7. Try to scan again.
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239
Chapter 14
To check the USB connection
1. Verify that the USB cable is securely plugged into the USB port on the back of
the product.
2. Make sure the other end of the USB cable is plugged into a USB port on your
computer.
3. Try to scan again.
If the scan fails, continue to the next step.
4. Do one of the following, depending upon how the product is connected to the
computer:
•
If the USB cable is connected to a USB hub, try unplugging and replugging
the USB cable into the hub. If that does not work, try turning off the hub and
then turning it on again. Finally, try disconnecting the cable from the hub and
connecting it directly to the computer.
•
•
If the USB cable is connected to a docking station for a laptop, disconnect the
cable from the docking station and connect it directly to the computer.
If the USB cable is directly connected to the computer, try plugging it into
another USB port on the computer.
5. If there are other USB devices connected to the computer, disconnect the other
devices, except for the keyboard and the mouse.
6. Check the USB cable to make sure it is functioning properly.
NOTE: If you are using an older cable, it might not be working properly. Try
connecting it to another product to see if the USB cable works. If you
experience problems, the USB cable might need to be replaced. Also verify
that the cable does not exceed 3 meters (9.8 feet) in length.
7. If another USB cable is available, try using that one instead.
8. Restart the computer.
9. After the computer restarts, try to scan again.
Cause: The product was not properly connected to the computer.
If this did not solve the issue, try the next solution.
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Solution 3: Restart the computer
Solution: Restart the computer.
Cause: You might not have restarted the computer after installing the product
software. Or, there might have been another problem with the computer.
If this did not solve the issue, try the next solution.
Solution 4: Uninstall and reinstall the product
Solution: Uninstall the product from the Printers and Faxes control panel and then
reinstall it.
To uninstall and reinstall the product
1. Disconnect the USB cable between the product and the computer.
2. On the Windows taskbar, click Start, Printers and Faxes.
3. Right-click the product and select Delete.
4. Wait several seconds, and then reconnect the product to the computer with the
USB cable.
5. Follow any onscreen prompts to reinstall the product.
Cause: There might have been a problem when you originally installed the product.
If this did not solve the issue, try the next solution.
Solution 5: Uninstall and reinstall the HP Photosmart Software
Solution: Uninstall the complete HP Photosmart Software from the computer and
then reinstall it using the CD that came with your product.
To uninstall and reinstall the software
1. On the Windows taskbar, click Start, Settings, Control Panel.
2. Double-click Add/Remove Programs.
3. Remove all the items that are related to the HP scanning software.
A message appears on the computer to restart after removing some programs
from the Add/Remove Programs list.
4. Select Click here to restart later.
5. Disconnect the product from your computer and then restart your computer.
NOTE: It is important that you disconnect the product before restarting your
computer. Do not connect the product to your computer until after you have
reinstalled the software.
6. Insert the HP Photosmart CD-ROM into your computer’s CD-ROM drive and then
start the Setup program.
NOTE: If the Setup program does not appear, locate the setup.exe file on
the CD-ROM drive and double-click it.
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7. Follow the onscreen instructions and the instructions provided in the Start Here
guide that came with the product.
8. If you are still having trouble scanning, remove the following additional
applications from the Add/Remove Programs list, if they are present.
CAUTION: If the computer is manufactured by HP or Compaq, do not
remove any applications other than those listed below.
•
•
•
•
•
•
HP Imaging device functions
HP Document Viewer
HP Photosmart Essential
HP Image Zone
HP Photo and imaging gallery
HP Photosmart, Officejet, Deskjet, (with product name and software version
number)
•
•
•
•
•
HP Software update
HP Share to web
HP Solution Center
HP Director
HP Memories Disk Greeting Card Creator 32
Cause: There might have been a problem when you originally installed the
HP Photosmart Software.
If this did not solve the issue, try the next solution.
Solution 6: Contact HP support for service
Solution: If you have completed all of the steps provided in the previous solutions
and are still having a problem, contact HP support for service.
If prompted, choose your country/region, and then click Contact HP for technical
support.
Cause: You might need assistance to enable the product or software to function
properly.
Missing HP Photosmart Software
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
•
•
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Troubleshooting
Solution 1: Install the HP Photosmart Software
Solution: Install the HP Photosmart Software that came with the product. If it is
installed, restart your computer.
To install the HP Photosmart Software
1. Insert the product CD-ROM into your computer’s CD-ROM drive and then start
the Setup program.
2. When prompted, click Install More Software to install the HP Photosmart
Software.
3. Follow the onscreen instructions and the instructions provided in the Start Here
guide that came with the product.
Cause: The HP Photosmart Software was not installed.
If this did not solve the issue, try the next solution.
Solution 2: Turn on the product
Solution: Turn on the product.
Cause: The product was turned off.
If this did not solve the issue, try the next solution.
Solution 3: Turn on the computer
Solution: Turn on the computer
Cause: The computer was turned off.
If this did not solve the issue, try the next solution.
Solution 4: Check the connection from the product to your computer
Solution: Check the connection from the product to your computer. Verify that the
USB cable is securely plugged into the USB port on the back of the product. Make
sure the other end of the USB cable is plugged into a USB port on your computer.
After the cable is connected properly, turn off the product and then on again. If the
product is connected to the computer through a wired, wireless, or Bluetooth
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connection, make sure that the respective connections are active and the product is
turned on.
For more information on setting up the product and connecting it to your computer,
see the Start Here guide that came with the product.
Cause: The product was not properly connected to the computer.
File messages
The following is a list of file-related error messages:
•
•
•
•
•
•
•
•
Error reading or writing the file
Solution: Check to see if you have the right folder and file name.
Cause: The product software could not open or save the file.
Unreadable files. NN files could not be read
Solution: Reinsert the memory card in the product. If this does not work, retake the
photos with your digital camera. If you already transferred the files to your computer,
try printing those files by using the product software. The copies might not be
damaged.
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Cause: Some of the files on the inserted memory card or attached storage device
were damaged.
Photos not found
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
Solution 1: Reinsert the memory card
Solution: Reinsert the memory card. If this does not work, retake the photos with
your digital camera. If you already transferred the files to your computer, try printing
those files by using the product software. The copies might not be damaged.
Cause: Some of the files on the inserted memory card or attached storage device
were damaged.
If this did not solve the issue, try the next solution.
Solution 2: Print photos from the computer
Solution: Take some photos with your digital camera, or if you previously saved
photos on your computer, you can print them using the product software.
Cause: No photos were found on the memory card.
File not found
Solution: Close some applications and try the task again.
Cause: There was not enough available memory on your computer to create a print
preview file.
File format not supported
Solution: Open the file in another application, and save it in a format that the HP
software recognizes.
Cause: The HP software did not recognize or support the file format of the image
you are trying to open or save. If the file extension indicates it is a supported file type,
the file might be corrupted.
Invalid file name
Solution: Make sure that you are not using any invalid symbols in the file name.
Cause: The file name you entered was invalid.
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Supported file types for the product
The product software only recognizes JPG and TIF images.
File corrupted
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
Solution 1: Reinsert the memory card in the product
Solution: Reinsert the memory card. If this does not work, retake the photos with
your digital camera. If you already transferred the files to your computer, try printing
those files by using the product software. The copies might not be damaged.
Cause: Some of the files on the inserted memory card or attached storage device
were damaged.
If this did not solve the issue, try the next solution.
Solution 2: Reformat the memory card in your digital camera.
Solution: Check the computer screen for an error message telling you that the
images on the memory card are corrupted.
If the file system on the card is corrupt, reformat the memory card in your digital
camera.
CAUTION: Reformatting the memory card will delete any photos stored on the
card. If you have previously transferred the photos from your memory card to a
computer, try printing the photos from the computer. Otherwise, you will need to
retake any photos you might have lost.
Cause: The memory card file system was corrupted.
General user messages
The following is a list of messages related to common user errors:
•
•
•
•
•
•
•
•
•
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Troubleshooting
Memory card error
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
•
Solution 1: Remove all but one memory card
Solution: Remove all but one memory card. The product reads the remaining
memory card and displays the first photo stored on the memory card.
Cause: There were two or more memory cards inserted into the product at the same
time.
If this did not solve the issue, try the next solution.
Solution 2: Remove the memory card and reinsert it correctly
Solution: Remove the memory card and reinsert it correctly. The label of the
memory card faces up and should be readable as you insert it into the slot.
Cause: You had inserted the memory card backwards or upside down.
If this did not solve the issue, try the next solution.
Solution 3: Push the memory card all the way forward
Solution: Remove the memory card and reinsert it in the memory card slot until it
stops.
Cause: You had not fully inserted the memory card.
Cannot crop
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
Solution 1: Close some applications or restart your computer
Solution: Close all unnecessary applications. This includes applications that run in
the background, such as screensavers and virus checkers. (If you turn off your virus
checker, remember to turn it back on after you finish.) Try restarting your computer
to clear the memory. You might need to purchase more RAM. Refer to the
documentation that came with your computer.
Cause: The computer did not have enough memory.
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If this did not solve the issue, try the next solution.
Solution 2: Empty the Recycle Bin on your desktop
Solution: Empty the Recycle Bin on your desktop. You might also need to remove
files from the hard disk; for example, delete temporary files.
Cause: For scanning, there must be at least 50 MB of space available on your
computer's hard disk.
Disconnected
Solution: Make sure your product is turned on and connected to your computer.
Cause: Your product was not turned on.
Out of disk space
Solution: Close some applications and try the task again.
Cause: The computer did not have enough memory.
Card access error
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
•
Solution 1: Remove all but one memory card
Solution: Remove all but one memory card. The product reads the remaining
memory card and displays the first photo stored on the memory card.
Cause: There were two or more memory cards inserted into the product at the same
time.
If this did not solve the issue, try the next solution.
Solution 2: Remove the memory card and reinsert it correctly
Solution: Remove the memory card and reinsert it correctly. The label of the
memory card faces up and should be readable as you insert it into the slot.
Cause: You had inserted the memory card backwards or upside down.
If this did not solve the issue, try the next solution.
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Troubleshooting
Solution 3: Push the memory card all the way forward
Solution: Remove the memory card and reinsert it in the memory card slot until it
stops.
Cause: You had not fully inserted the memory card.
Use only one card at a time
Solution: You can insert only one memory card at a time.
If more than one memory card is inserted, the attention light will blink rapidly, and an
error message will appear on the computer screen. Remove the additional memory
card to resolve the problem.
Cause: There were two or more memory cards inserted into the product at the same
time.
Card is inserted incorrectly
Solution: Turn the memory card so that the label faces up and the contacts are
facing the product, and then push the card forward into the appropriate slot until the
Photo light turns on.
If the memory card is not inserted properly, the product will not respond and the
attention light will blink rapidly.
After the memory card has been inserted properly, the Photo light will blink green for
a few seconds, and then remain lit.
Cause: You had inserted the memory card backwards or upside down.
Card is damaged
Solution: Reformat your memory card in your camera or format your memory card
in a Windows XP computer by selecting the FAT format. For more information, see
the documentation that came with your digital camera.
CAUTION: Reformatting the memory card will delete any photos stored on the
card. If you have previously transferred the photos from your memory card to a
computer, try printing the photos from the computer. Otherwise, you will need to
retake any photos you might have lost.
Cause: You formatted the card on a Windows XP computer. By default, Windows
XP will format a memory card of 8 MB or less and 64 MB or more with the FAT32
format. Digital cameras and other devices use the FAT (FAT16 or FAT12) format and
cannot recognize a FAT32 formatted card.
Card is not fully inserted
Solution: Turn the memory card so that the label faces up and the contacts are
facing the product, and then push the card forward into the appropriate slot until the
Photo light turns on.
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If the memory card is not inserted properly, the product will not respond and the
attention light will blink rapidly.
After the memory card has been inserted properly, the Photo light will blink green for
a few seconds, and then remain lit.
Cause: You had not fully inserted the memory card.
Paper messages
The following is a list of paper-related error messages:
•
•
•
•
•
•
•
Cannot load paper from input tray
Solution: If the product is out of paper or there are only a few sheets remaining,
load more paper in the input tray. If there is paper in the input tray, remove the paper,
tap the stack of paper against a flat surface, and reload the paper into the input tray.
Follow the prompts on the display or the computer screen to continue your print job.
For more information, see:
Cause: There was not enough paper in the input tray.
Ink is drying
Solution: Leave the sheet in the output tray until the message disappears. If it is
necessary to remove the printed sheet before the message disappears, carefully hold
the printed sheet on the underside or the edges, and place it on a flat surface to dry.
Cause: Transparencies and some other media require a drying time that is longer
than normal.
Load paper
Solution: If the product is out of paper or there are only a few sheets remaining,
load more paper in the input tray. If there is paper in the input tray, remove the paper,
tap the stack of paper against a flat surface, and reload the paper into the input tray.
Follow the prompts on the display or the computer screen to continue your print job.
For more information, see:
Cause: There was not enough paper in the input tray.
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Troubleshooting
Out of paper
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
•
•
•
•
Solution 1: Replace the rear door
Solution: If you removed the rear door to clear a paper jam, replace it. Gently push
the door forward until it snaps into place.
Cause: The rear door was removed from the product.
If this did not solve the issue, try the next solution.
Solution 2: Make sure the paper is loaded correctly
Solution: Make sure that the paper is loaded correctly in the input tray.
For more information, see:
Cause: The paper was not loaded correctly.
If this did not solve the issue, try the next solution.
Solution 3: Check the print settings
Solution: Check the print settings.
•
Check the paper type setting to make sure it matches the type of paper loaded in
the input tray.
•
Check the print quality setting and make sure it is not set too low.
Print the image with a high print quality setting, such as Best or Maximum dpi.
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For more information, see:
•
•
•
Cause: The paper type or print quality settings were set incorrectly.
If this did not solve the issue, try the next solution.
Solution 4: Clean the paper feed rollers with the HP Paper Feed Cleaning Kit
Solution: Some inkjet products require a special kit, called the HP Paper Feed
Cleaning Kit, to clean the paper feed rollers and resolve this issue. To see if this affects
Search for "HP Paper Feed Cleaning Kit" for more information about this kit and to
check whether it is required for your product.
Cause: The paper feed rollers were dirty and needed to be cleaned with the HP
Paper Feed Cleaning Kit.
If this did not solve the issue, try the next solution.
Solution 5: Clean the rollers
Solution: Clean the rollers.
Make sure you have the following materials available:
•
•
Lint-free cloth, or any soft material that will not come apart or leave fibers.
Distilled, filtered, or bottled water.
To clean the rollers
1. Turn off the product and remove the power cord.
2. Press in the tab on the left side of the rear door to release the door. Remove the
door by pulling it away from the product.
3. Dip the lint-free cloth into the purified or distilled water, and squeeze any excess
water from it.
4. Clean the rubber rollers to remove any dust or dirt buildup.
5. Replace the rear door. Gently push the door forward until it snaps into place.
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Troubleshooting
6. Plug the power cord back in, and turn on the product.
7. Try to print again.
Cause: The rollers were dirty and needed to be cleaned.
If this did not solve the issue, try the next solution.
Solution 6: Contact HP support for service
Solution: If you have completed all of the steps provided in the previous solutions
and are still having a problem, contact HP support for service.
If prompted, choose your country/region, and then click Contact HP for technical
support.
Cause: You might need assistance to enable the product or software to function
properly.
Paper jam or misfeed
Solution: In case of a paper jam, check the rear door. You might need to clear the
paper jam from the rear door.
To clear a paper jam from the rear door
1. Press in the tab on the left side of the rear door to release the door. Remove the
door by pulling it away from the product.
2. Gently pull the paper out of the rollers.
CAUTION: If the paper tears when you are removing it from the rollers, check
the rollers and wheels for torn pieces of paper that might be remaining inside
the product. If you do not remove all the pieces of paper from the product,
more paper jams are likely to occur.
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3. Replace the rear door. Gently push the door forward until it snaps into place.
4. Press OK on the control panel to continue the current job.
Cause: Paper had jammed in the product.
Paper mismatch
Solution: Change the print setting or load the appropriate paper in the input tray.
•
Do not use paper that is too thin, that has a slick texture, or that stretches easily.
It can feed incorrectly through the paper path, causing paper jams.
•
Store photo media in its original packaging inside a resealable plastic bag on a
flat surface in a cool, dry place. When you are ready to print, remove only the
paper you plan to use immediately. When you have finished printing, return any
unused photo paper to the plastic bag.
•
•
•
•
Always hold photo paper by the edges. Fingerprints on photo paper can reduce
print quality.
Do not use paper that is heavily textured. It can cause graphics or text to print
improperly.
Do not combine different paper types and paper sizes in the input tray; the entire
stack of paper in the input tray must be the same size and type.
Store printed photos under glass or in a storage book to prevent bleeding over
time from high humidity.
For more information, see:
•
•
Cause: The print setting for the print job did not match the paper type or size loaded
in the product.
Wrong paper width
Solution: Change the print setting or load the appropriate paper in the input tray.
For more information, see:
•
•
•
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Troubleshooting
Cause: The print setting chosen for the print job did not match the paper loaded in
the product.
Power and connection messages
The following is a list of power- and connection-related error messages:
•
•
•
•
Product not found
Solution: If the product is not properly connected to the computer, communication
errors can occur. Make sure the USB cable is securely connected to the product and
the computer, as shown below. If the product is connected to the computer through
a wired, wireless, or bluetooth connection, make sure that the respective connections
are turned on and active, and the product is turned on.
Cause: The USB cable was not plugged in properly.
Communication test failed
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
Solution 1: Turn on the product
Solution: Look at the display on the product. If the display is blank and the On
button is not lit, the product is turned off. Make sure the power cord is firmly connected
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to the product and plugged into a power outlet. Press the On button to turn on the
product.
Cause: The product was turned off.
If this did not solve the issue, try the next solution.
Solution 2: Connect the product to the computer
Solution: If the product is not properly connected to the computer, communication
errors can occur. Make sure the USB cable is securely connected to the product and
the computer, as shown below. If the product is connected to the computer through
a wired, wireless, or bluetooth connection, make sure that the respective connections
are turned on and active, and the product is turned on.
Cause: The product was not connected to the computer.
Improper shutdown
Solution: Press the On button to turn the product on and off.
Cause: The last time the product was used, it was not turned off properly. If the
product is turned off by turning off the switch on a power strip or by using a wall switch,
the product can be damaged.
Two-way communication lost
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
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Troubleshooting
Solution 1: Turn on the product
Solution: Look at the display on the product. If the display is blank and the On
button is not lit, the product is turned off. Make sure the power cord is firmly connected
to the product and plugged into a power outlet. Press the On button to turn on the
product.
Cause: The product was turned off.
If this did not solve the issue, try the next solution.
Solution 2: Connect the product to the computer
Solution: If the product is not properly connected to the computer, communication
errors can occur. Make sure the USB cable is securely connected to the product and
the computer, as shown below. If the product is connected to the computer through
a wired, wireless, or bluetooth connection, make sure that the respective connections
are turned on and active, and the product is turned on.
Cause: The product was not connected to the computer.
Ink cartridge and printhead messages
The following is a list of printhead and ink cartridge error messages:
•
•
•
•
•
•
•
•
•
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•
•
•
•
•
•
•
•
•
•
•
•
•
Alignment failed
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
Solution 1: Load plain white paper
Solution: If you have color or photo paper loaded in the input tray when you align
the printer, the alignment might fail. Load unused plain white letter or A4 paper into
the input tray, and then try the alignment again.
If you are not prompted on the display to rerun the alignment, try the following
procedure.
To align the printer from the HP Photosmart Software
1. Load letter, A4, or legal unused plain white paper into the main input tray.
2. In the HP Solution Center, click Settings.
3. In the Print Settings area, click Printer Toolbox.
NOTE: You can also open the Printer Toolbox from the Print Properties
dialog box. In the Print Properties dialog box, click the Features tab, and
then click Printer Services.
The Printer Toolbox appears.
4. Click the Device Services tab.
5. Click Align the Printer.
The product prints a test page, aligns the printhead, and calibrates the printer.
Recycle or discard the page.
Cause: An incorrect type of paper was loaded in the input tray.
If this did not solve the issue, try the next solution.
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Troubleshooting
Solution 2: Contact HP support
Solution: You can continue to print from your product, but for optimum print quality
you should align the printhead. If the alignment still will not work and print quality is
unacceptable, contact HP support for service. Go to:
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Cause: The print carriage or sensor was defective.
Calibration error
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
Solution 1: Load plain white paper
Solution: If you have color or photo paper loaded in the input tray when you align
the printer, the alignment might fail. Load unused plain white letter or A4 paper into
the input tray, and then try the alignment again.
If you are not prompted on the display to rerun the alignment, try the following
procedure.
To align the printer from the HP Photosmart Software
1. Load letter, A4, or legal unused plain white paper into the main input tray.
2. In the HP Solution Center, click Settings.
3. In the Print Settings area, click Printer Toolbox.
NOTE: You can also open the Printer Toolbox from the Print Properties
dialog box. In the Print Properties dialog box, click the Features tab, and
then click Printer Services.
The Printer Toolbox appears.
4. Click the Device Services tab.
5. Click Align the Printer.
The product prints a test page, aligns the printhead, and calibrates the printer.
Recycle or discard the page.
Cause: An incorrect type of paper was loaded in the input tray.
If this did not solve the issue, try the next solution.
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Solution 2: Contact HP support
Solution: You can continue to print from your product, but for optimum print quality
you should align the printhead. If the alignment still will not work and print quality is
unacceptable, contact HP support for service. Go to:
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Cause: The print carriage or sensor was defective.
Carriage stall
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
•
Solution 1: Print a printer status report
Solution: Print a printer status report to see if the product can print.
For more information, see:
If the product can print a printer status report and can print from the computer (if
applicable), then there is no need to follow the remaining solutions, as the error
message might be false.
Cause: The error was false.
If this did not solve the issue, try the next solution.
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Troubleshooting
Solution 2: Remove objects blocking the path
Solution: Remove any objects, such as paper, that are blocking the print carriage
path. Then reset the product.
To clear the print carriage
1. Leave the product on and then disconnect the power cord and the USB cable
from the back of the product.
CAUTION: Make sure the product is on before disconnecting the power
cord. Failure to disconnect the power cord from the rear of the product can
cause damage when removing jammed paper. Do not reconnect the power
cord and USB cable until instructed to later.
2. Open the ink cartridge access door by lifting from the front center of the product,
until the door locks into place.
3. Make note of where the print carriage is stuck and look for jammed paper.
A paper jam can cause the error message and the print carriage to stall.
CAUTION: Do not use any tools or other devices to remove jammed paper.
Always use caution when removing jammed paper from inside the product.
If the print carriage is stuck on the left side
a. Check for any paper or object that may be restricting the print carriage.
b. Move print carriage all the way to the right side.
c. Check the paper path all the way to the left side and remove any paper still
in the product.
If the print carriage is stuck in the middle
a. Check for any paper or object that may be restricting the print carriage.
b. Move print carriage all the way to the left side.
c. Check the paper path all the way to the right side and remove any paper still
in the product.
d. Move print carriage all the way to the right side.
e. Check the paper path all the way to the left side and remove any paper still
in the product.
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4. Close the ink cartridge access door.
5. Check for a paper jam in the back of the product.
6. Reconnect only the power cord. If the product does not automatically turn on,
press the On button.
NOTE: The product might go through a warm-up period of up to two minutes.
Lights might flash and the print carriage might move. Wait until this warm-up
period is complete before going to the next step.
7. Do one of the following, depending upon the state of the product:
•
If the On button light is on and steady, print a printer status report. If you can
print a printer status report, the carriage is no longer jammed.
See the following task for information about printing a printer status report.
•
If the On button light is not on or is flashing and the print carriage is still stalled,
proceed to the next solution.
8. Reconnect the USB cable.
To clear a paper jam from the rear door
1. Press in the tab on the left side of the rear door to release the door. Remove the
door by pulling it away from the product.
2. Gently pull the paper out of the rollers.
CAUTION: If the paper tears when you are removing it from the rollers, check
the rollers and wheels for torn pieces of paper that might be remaining inside
the product. If you do not remove all the pieces of paper from the product,
more paper jams are likely to occur.
3. Replace the rear door. Gently push the door forward until it snaps into place.
4. Press OK on the control panel to continue the current job.
Cause: The print carriage was blocked by a paper jam.
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If this did not solve the issue, try the next solution.
Solution 3: Ensure that the product is connected to a suitable power source
Solution: Verify that the product is properly connected to a suitable power source.
To verify the product is connected to a suitable power source
1. Make sure that you are using the power cord provided with the product.
2. If the product is connected to a computer, make sure the computer has a
grounded (three-prong) power plug.
3. Make sure the power cord is firmly connected to both the product and the power
adaptor.
4. Plug the power cord directly into a power outlet.
1
2
3
Power connection
Power cord and adaptor
Power outlet
5. Try to print from your computer.
If the product prints when plugged directly into a power outlet while disconnected
from any power strips or surge suppressors, the power strip or surge suppressor
might not be allowing sufficient voltage to reach the product.
6. If the product cannot print and the print carriage is still stalled, contact HP support
for service.
If prompted, choose your country/region, and then click Contact HP for
information on calling for technical support.
Cause: There might not be sufficient voltage for the product.
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Cartridges in wrong slot
Solution: Remove and reinsert the indicated ink cartridges into the correct slots by
matching color of cartridges to color and icon for each slot.
Printing cannot occur without one of each type of ink cartridge inserted into the correct
slot.
For more information, see:
Cause: The indicated ink cartridges were inserted into the wrong slots.
General printer error
Solution: Write down the error code provided in the message, and then contact HP
support. Go to:
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Cause: There was a problem with the product.
Incompatible ink cartridges
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
Solution 1: Check to see if the ink cartridges are compatible
Solution: Check to make sure you are using the correct ink cartridges for your
product. For a list of compatible ink cartridges, see the printed documentation that
came with the product.
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If you are using ink cartridges that are not compatible with the product, replace the
indicated ink cartridges with ink cartridges that are compatible.
CAUTION: HP recommends that you do not remove an ink cartridge until a
replacement is ready to install.
If it appears that you are using the correct ink cartridges, proceed to the next solution.
For more information, see:
•
•
Cause: The indicated ink cartridges were not intended for use in this product as it
was currently configured.
If this did not solve the issue, try the next solution.
Solution 2: Contact HP support
Solution: Contact HP support for service.
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Cause: The ink cartridges were not intended for use in this product.
Incompatible printhead
Solution: Contact HP support for service.
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Cause: The printhead was not intended for use in this product, or it was damaged.
Ink alert
Solution: When you receive an Ink Alert message, you do not need to replace the
indicated ink cartridge. However, the amount of ink might be low enough to cause
poor print quality. Follow any prompts on the display to continue.
CAUTION: HP recommends that you do not remove an ink cartridge until a
replacement is ready to install.
HP recommends that you do not remove an ink cartridge until a replacement is ready
to install.
If you have installed a refilled or remanufactured cartridge, or a cartridge that has
been used in another product, the ink level indicator might be inaccurate or
unavailable.
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Ink level warnings and indicators provide estimates for planning purposes only. When
you receive an ink alert message, consider having replacement ink cartridges
available to avoid possible printing delays.
For more information, see:
Cause: The indicated ink cartridges did not have enough ink to print properly.
Ink cartridge problem
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
•
•
•
Solution 1: Install the ink cartridges correctly
Solution: Make sure all of the ink cartridges are properly installed. Refer to the
following steps to resolve this error.
To make sure the ink cartridges are properly installed
1. Make sure the product is turned on.
2. Open the ink cartridge access door by lifting from the front right of the product,
until the door locks into place.
The print carriage moves to the center of the product.
NOTE: Wait until the print carriage stops moving before proceeding.
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3. Make sure the ink cartridges are installed in the correct slots.
Match the shape of the icon and color of the ink cartridge with the slot that has
the same shaped icon and color.
4. Run your finger along the top of the ink cartridges to locate any cartridges that
are not snapped completely down.
5. Press down on any cartridges that are sticking up.
They should snap down into place.
6. If an ink cartridge was sticking up and you were able to snap it back down into
place, close the ink cartridge access door and check if the error message has
gone away.
•
If the message has gone away, stop troubleshooting here. The error has been
resolved.
•
•
If the message has not gone away, proceed to the next step.
If none of the ink cartridges were sticking up, proceed to the next step.
7. Locate the ink cartridge that is indicated in the error message, and then press the
tab on the ink cartridge to release it from the slot.
8. Press the ink cartridge back down into place.
The tab should make a snapping noise when the ink cartridge is correctly seated.
If the ink cartridge did not make a snapping noise, the tab might need to be
readjusted.
9. Remove the ink cartridge from the slot.
10. Gently bend the tab away from the ink cartridge.
CAUTION: Be careful not to bend the tab out more than about 1.27 cm
(0.5 inches).
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11. Reinstall the ink cartridge.
It should now snap down into place.
12. Close the ink cartridge access door, and check if the error message has gone
away.
13. If you still receive the error message, turn the product off, and then on again.
Cause: The indicated ink cartridges were not installed correctly.
If this did not solve the issue, try the next solution.
Solution 2: Clean the electrical contacts
Solution: Clean the electrical contacts.
CAUTION: The cleaning procedure should take only a few minutes. Make sure
that the ink cartridges are reinstalled in the product when instructed. Leaving them
outside of the product for an extended period of time can result in damage to the
ink cartridges.
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Troubleshooting
To clean the electrical contacts
1. Make sure the product is turned on.
2. Open the ink cartridge access door by lifting from the front right of the product,
until the door locks into place.
The print carriage moves to the center of the product.
NOTE: Wait until the print carriage stops moving before proceeding.
3. Locate the ink cartridge that is indicated in the error message, and then press the
tab on the ink cartridge to release it from the slot.
4. Hold the ink cartridge by its sides with the bottom pointing up and locate the
electrical contacts on the ink cartridge.
The electrical contacts are four small rectangles of copper or gold-colored metal
on the bottom of the ink cartridge.
1
2
Ink window
Electrical contacts
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5. Wipe the contacts with a dry swab or lint-free cloth.
CAUTION: Be careful not to move any ink or other debris onto the clear
plastic ink window next to the contacts.
6. On the inside of the product, locate the contacts in the printhead.
The contacts look like a set of four copper or gold-colored pins positioned to meet
the contacts on the ink cartridge.
7. Use a dry swab or lint-free cloth to wipe the contacts.
8. Reinstall the ink cartridge.
9. Close the ink cartridge door, and check if the error message has gone away.
10. If you still receive the error message, turn the product off, and then on again.
Cause: The electrical contacts needed to be cleaned.
If this did not solve the issue, try the next solution.
Solution 3: Close the print carriage latch
Solution: Make sure that the latch securing the printhead is securely closed.
Leaving the latch handle raised can result in incorrectly seated ink cartridges and
problems printing. The latch must remain down in order to correctly install the ink
cartridges.
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Troubleshooting
Cause: The print carriage latch was not closed properly.
If this did not solve the issue, try the next solution.
Solution 4: Replace the ink cartridge
Solution: Replace the indicated ink cartridge.
Check to see if your ink cartridge is still under warranty and the end of warranty date
has not been reached.
•
•
If the end of warranty date has been reached, purchase a new ink cartridge.
If the end of warranty date has not been reached, contact HP support for service
or replacement.
If prompted, choose your country/region, and then click Contact HP for
information on calling for technical support.
For more information, see:
Cause: The indicated ink cartridges were defective.
If this did not solve the issue, try the next solution.
Solution 5: Contact HP support
Solution: Contact HP support for service.
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Cause: The product had a problem.
Ink service capacity warning
Solution: If you are going to move or transport the product after receiving this
message, make sure you keep it upright and do not tip it on its side to avoid ink
leakage.
Printing can continue, but ink system behavior might change.
Cause: The product has nearly maximized the ink service capacity.
Ink system failure
Solution: Turn off the product, unplug the power cord, and wait 10 seconds. Then,
plug the power cord back in and turn on the product.
If you continue to receive this message, write down the error code provided in the
message on the product display, and then contact HP support. Go to:
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If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Cause: The printhead or the ink delivery system failed and the product can no
longer print.
Check ink cartridges
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
•
Solution 1: Install all five ink cartridges
Solution: Install all five ink cartridges.
If all five of the ink cartridges are already installed, proceed to the next solution.
For more information, see:
Cause: One or more of the ink cartridges were not installed.
If this did not solve the issue, try the next solution.
Solution 2: Make sure the ink cartridges are installed correctly
Solution: Make sure all of the ink cartridges are properly installed. Refer to the
following steps to resolve this error.
To make sure the ink cartridges are properly installed
1. Make sure the product is turned on.
2. Open the ink cartridge access door by lifting from the front right of the product,
until the door locks into place.
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Troubleshooting
The print carriage moves to the center of the product.
NOTE: Wait until the print carriage stops moving before proceeding.
3. Make sure the ink cartridges are installed in the correct slots.
Match the shape of the icon and color of the ink cartridge with the slot that has
the same shaped icon and color.
4. Run your finger along the top of the ink cartridges to locate any cartridges that
are not snapped completely down.
5. Press down on any cartridges that are sticking up.
They should snap down into place.
6. If an ink cartridge was sticking up and you were able to snap it back down into
place, close the ink cartridge access door and check if the error message has
gone away.
•
If the message has gone away, stop troubleshooting here. The error has been
resolved.
•
•
If the message has not gone away, proceed to the next step.
If none of the ink cartridges were sticking up, proceed to the next step.
7. Locate the ink cartridge that is indicated in the error message, and then press the
tab on the ink cartridge to release it from the slot.
8. Press the ink cartridge back down into place.
The tab should make a snapping noise when the ink cartridge is correctly seated.
If the ink cartridge did not make a snapping noise, the tab might need to be
readjusted.
9. Remove the ink cartridge from the slot.
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10. Gently bend the tab away from the ink cartridge.
CAUTION: Be careful not to bend the tab out more than about 1.27 cm
(0.5 inches).
11. Reinstall the ink cartridge.
It should now snap down into place.
12. Close the ink cartridge access door, and check if the error message has gone
away.
13. If you still receive the error message, turn the product off, and then on again.
Cause: The ink cartridges were not installed properly.
If this did not solve the issue, try the next solution.
Solution 3: Contact HP support
Solution: Contact HP support for service.
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Cause: There was a problem with the ink cartridges.
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Troubleshooting
Install printhead and then cartridges
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
Solution 1: Install the printhead and then cartridges
Solution: Make sure that you follow the instructions in the Start Here guide for
installing the printhead and the ink cartridges.
If you installed the printhead and ink cartridges and the message still appears, remove
and reinsert them using the following procedure.
To reinstall the printhead
1. Make sure that the product is turned on.
2. Open the ink cartridge door.
3. Remove every ink cartridge by pushing the tab on the ink cartridge and then
pulling the ink cartridge out of its slot. Place the ink cartridges on a piece of paper
with the ink openings pointing up.
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4. Lift the latch handle on the print carriage until it stops.
5. Remove the printhead by lifting it straight up.
6. Make sure the latch handle is raised, and then reinsert the printhead.
7. Carefully lower the latch handle.
NOTE: Make sure you lower the latch handle before reinserting the ink
cartridges. Leaving the latch handle raised can result in incorrectly seated ink
cartridges and problems printing. The latch must remain down in order to
correctly install the ink cartridges.
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Troubleshooting
8. Using the colored shaped icons for help, slide the ink cartridge into the empty slot
until it clicks into place and is seated firmly in the slot.
9. Close the ink cartridge door.
Cause: The printhead or ink cartridges were not installed or incorrectly installed.
If this did not solve the issue, try the next solution.
Solution 2: Contact HP support
Solution: Contact HP support for service.
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Cause: There was a problem installing the printhead or ink cartridges.
Non-HP cartridge
Solution: Follow the prompts on the display to continue, or replace the indicated
ink cartridges.
CAUTION: HP recommends that you do not remove an ink cartridge until a
replacement is ready to install.
HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges
are designed and tested with HP printers to help you easily produce great results,
time after time.
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NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer
service or repairs required as a result of using a non-HP supply will not be covered
under warranty.
If you believe you purchased genuine HP ink cartridges, go to:
For more information, see:
Cause: The product detected non-HP ink.
Original HP ink depleted
Solution: Follow the prompts on the display to continue, or replace the indicated
ink cartridges.
Check the print quality of the current print job. If it is not satisfactory, try cleaning the
printhead to see if that improves the quality.
Information about ink levels will not be available.
CAUTION: HP recommends that you do not remove an ink cartridge until a
replacement is ready to install.
HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges
are designed and tested with HP printers to help you easily produce great results,
time after time.
NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer
service or repairs required as a result of using a non-HP supply will not be covered
under warranty.
If you believe you purchased genuine HP ink cartridges, go to:
For more information, see:
•
•
Cause: The original HP ink in the indicated ink cartridges was depleted.
Previously used genuine HP cartridge
Solution: Check the print quality of the current print job. If it is not satisfactory, try
cleaning the printhead to see if that improves the quality.
Follow the prompts on the display or computer screen to continue.
For more information, see:
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Troubleshooting
NOTE: HP recommends that you do not leave the ink cartridge outside of the
printer for an extended period of time. If a used cartridge is installed, check the
print quality. If it is not satisfactory, run the cleaning procedure from the toolbox.
Cause: The genuine HP ink cartridge was previously used in some other product.
Printhead appears to be missing or damaged
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
Solution 1: Reinstall the printhead and cartridges
Solution: If you just installed the printhead and ink cartridges, remove and reinsert
them using the following procedure.
NOTE: If you are setting up the product for the first time, make sure you follow
the instructions in the Start Here guide for installing the printhead and the ink
cartridges.
To reinstall the printhead
1. Make sure that the product is turned on.
2. Open the ink cartridge door.
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3. Remove all of the ink cartridges and place them on a piece of paper with the ink
opening pointing up.
4. Lift the latch handle on the print carriage until it stops.
5. Remove the printhead by lifting it straight up.
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Troubleshooting
6. Clean the printhead.
There are three areas of the printhead that need to be cleaned: the plastic ramps
on both sides of the ink nozzles, the edge between the nozzles and the electrical
contacts, and the electrical contacts.
1
2
3
Plastic ramps on the sides of the nozzles
Edge between nozzles and contacts
Electrical contacts
CAUTION: Touch the nozzle and the electrical contact areas only with
cleaning materials and not with your finger.
To clean the printhead
a. Lightly dampen a clean, lint-free cloth and wipe the electrical contact area
from the bottom to the top. Do not go past the edge between the nozzles and
the electrical contacts. Clean until no new ink shows on the cloth.
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b. Use a fresh, lightly dampened, lint-free cloth to wipe any accumulated ink and
debris from the edge between the nozzles and the contacts.
c. Use a fresh, lightly dampened, lint-free cloth to wipe the plastic ramps on both
sides of the nozzles. Wipe away from the nozzles.
d. Wipe the previously cleaned areas dry with a dry lint-free cloth before
proceeding to the next step.
7. Clean the electrical contacts inside the product.
To clean the electrical contacts in the product
a. Lightly dampen a clean, lint-free cloth with bottled or distilled water.
b. Clean the electrical contacts in the product by wiping with the cloth from top
to bottom. Use as many fresh, clean cloths as necessary. Clean until no ink
shows on the cloth.
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Troubleshooting
c. Wipe the area dry with a dry lint-free cloth before proceeding to the next step.
8. Make sure the latch handle is raised, and then reinsert the printhead.
9. Carefully lower the latch handle.
NOTE: Make sure you lower the latch handle before reinserting the ink
cartridges. Leaving the latch handle raised can result in incorrectly seated ink
cartridges and problems printing. The latch must remain down in order to
correctly install the ink cartridges.
10. Using the colored shaped icons for help, slide the ink cartridge into the empty slot
until it clicks into place and is seated firmly in the slot.
11. Close the ink cartridge door.
Cause: The printhead or ink cartridges were not installed correctly.
If this did not solve the issue, try the next solution.
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Solution 2: Contact HP support
Solution: Contact HP support for service.
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Cause: There was a problem with the printhead or ink cartridges.
Printhead problem
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
Solution 1: Reinstall the printhead
Solution: Check to make sure the printhead is installed and the ink cartridge access
door is closed.
Reinstall the printhead.
To reinstall the printhead
1. Make sure that the product is turned on.
2. Open the ink cartridge door.
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Troubleshooting
3. Remove all of the ink cartridges and place them on a piece of paper with the ink
opening pointing up.
4. Lift the latch handle on the print carriage until it stops.
5. Remove the printhead by lifting it straight up.
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6. Clean the printhead.
There are three areas of the printhead that need to be cleaned: the plastic ramps
on both sides of the ink nozzles, the edge between the nozzles and the electrical
contacts, and the electrical contacts.
1
2
3
Plastic ramps on the sides of the nozzles
Edge between nozzles and contacts
Electrical contacts
CAUTION: Touch the nozzle and the electrical contact areas only with
cleaning materials and not with your finger.
To clean the printhead
a. Lightly dampen a clean, lint-free cloth and wipe the electrical contact area
from the bottom to the top. Do not go past the edge between the nozzles and
the electrical contacts. Clean until no new ink shows on the cloth.
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Troubleshooting
b. Use a fresh, lightly dampened, lint-free cloth to wipe any accumulated ink and
debris from the edge between the nozzles and the contacts.
c. Use a fresh, lightly dampened, lint-free cloth to wipe the plastic ramps on both
sides of the nozzles. Wipe away from the nozzles.
d. Wipe the previously cleaned areas dry with a dry lint-free cloth before
proceeding to the next step.
7. Clean the electrical contacts inside the product.
To clean the electrical contacts in the product
a. Lightly dampen a clean, lint-free cloth with bottled or distilled water.
b. Clean the electrical contacts in the product by wiping with the cloth from top
to bottom. Use as many fresh, clean cloths as necessary. Clean until no ink
shows on the cloth.
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c. Wipe the area dry with a dry lint-free cloth before proceeding to the next step.
8. Make sure the latch handle is raised, and then reinsert the printhead.
9. Carefully lower the latch handle.
NOTE: Make sure you lower the latch handle before reinserting the ink
cartridges. Leaving the latch handle raised can result in incorrectly seated ink
cartridges and problems printing. The latch must remain down in order to
correctly install the ink cartridges.
10. Using the colored shaped icons for help, slide the ink cartridge into the empty slot
until it clicks into place and is seated firmly in the slot.
11. Close the ink cartridge door.
Cause: There was a problem with the printhead.
If this did not solve the issue, try the next solution.
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Troubleshooting
Solution 2: Contact HP support
Solution: Contact HP support for service.
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Cause: There was a problem with the printhead.
Problem with printer preparation
Solution: Check the print quality of the current print job. If it is not satisfactory, it
could mean the internal clock failed and the product was not able to service the
printhead as scheduled. Try cleaning the printhead to see if that improves the quality.
For more information, see:
Cause: The product was turned off improperly.
Sensor issue
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
•
Solution 1: Clean the sensor
Solution: Clean the sensor.
If the problem is not resolved, printing can continue, but the ink system behavior might
change.
CAUTION: The cleaning procedure should take only a few minutes. Make sure
that the ink cartridges are reinstalled in the product when instructed. Leaving them
outside of the product for an extended period of time can result in damage to the
ink cartridges.
To clean the sensor in the product
1. Gather swabs or a lint-free cloth to use for the cleaning procedure.
2. Make sure the product is turned on.
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3. Open the ink cartridge access door by lifting from the front right of the product,
until the door locks into place.
The print carriage moves to the center of the product.
NOTE: Wait until the print carriage stops moving before proceeding.
4. Locate the sensor inside the product.
The sensor is a square, black plastic part slightly larger than a pencil eraser, just
to the left of the print carriage.
5. Wipe the sensor with a dry swab or lint-free cloth.
6. Close the ink cartridge access door, and check if the error message has been
resolved.
7. If you still receive the error message, turn the product off, and then on again.
Cause: Ink might have built up and covered the sensor.
If this did not solve the issue, try the next solution.
Solution 2: Clean the sensor windows on the ink cartridges
Solution: Clean the window on all of the ink cartridges.
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Troubleshooting
If the problem is not resolved, printing can continue, but the ink system behavior might
change.
CAUTION: The cleaning procedure should take only a few minutes. Make sure
that the ink cartridges are reinstalled in the product when instructed. Leaving them
outside of the product for an extended period of time can result in damage to the
ink cartridges.
To clean the sensor window on the ink cartridges
1. Gather swabs or a lint-free cloth to use for the cleaning procedure.
2. Make sure the product is turned on.
3. Open the ink cartridge access door by lifting from the front right of the product,
until the door locks into place.
The print carriage moves to the center of the product.
NOTE: Wait until the print carriage stops moving before proceeding.
4. Remove all of the ink cartridges and place them on a piece of paper with the ink
openings pointing up.
To remove the ink cartridges
a. Press the tab on the ink cartridge to release it, and then remove it from the
slot.
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b. Place the ink cartridge on a sheet of paper with the ink opening pointing up.
c. Repeat steps a and b for each ink cartridge.
5. For each ink cartridge, wipe the sensor window with a dry swab or lint-free cloth.
The sensor window is an area of clear plastic near the copper or gold-colored
metal contacts on the bottom of the ink cartridge. Try not to touch the metal
contacts.
6. Install each ink cartridge in its slot. Press it down until the tab snaps into place.
Match the color and icon on each ink cartridge label to the color and icon on the
slot for that ink cartridge.
7. Close the ink cartridge access door, and check if the error has been resolved.
8. If you still receive the error message, turn the product off, and then on again.
Cause: Ink might have built up on the ink cartridge window and it needed to be
cleaned
If this did not solve the issue, try the next solution.
Solution 3: Contact HP support
Solution: Contact HP support for service.
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Troubleshooting
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Cause: The sensor was defective.
Ink cartridge is missing, incorrectly installed, or not intended for your product
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
•
•
Solution 1: Insert all ink cartridges
Solution: Make sure all of the ink cartridges are inserted.
For more information, see:
Cause: One or more ink cartridges were missing.
If this did not solve the issue, try the next solution.
Solution 2: Check if all ink cartridges are properly installed
Solution: Make sure all of the ink cartridges are properly installed. Refer to the
following steps to resolve this error.
To make sure the ink cartridges are properly installed
1. Make sure the product is turned on.
2. Open the ink cartridge access door by lifting from the front right of the product,
until the door locks into place.
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The print carriage moves to the center of the product.
NOTE: Wait until the print carriage stops moving before proceeding.
3. Make sure the ink cartridges are installed in the correct slots.
Match the shape of the icon and color of the ink cartridge with the slot that has
the same shaped icon and color.
4. Run your finger along the top of the ink cartridges to locate any cartridges that
are not snapped completely down.
5. Press down on any cartridges that are sticking up.
They should snap down into place.
6. If an ink cartridge was sticking up and you were able to snap it back down into
place, close the ink cartridge access door and check if the error message has
gone away.
•
If the message has gone away, stop troubleshooting here. The error has been
resolved.
•
•
If the message has not gone away, proceed to the next step.
If none of the ink cartridges were sticking up, proceed to the next step.
7. Locate the ink cartridge that is indicated in the error message, and then press the
tab on the ink cartridge to release it from the slot.
8. Press the ink cartridge back down into place.
The tab should make a snapping noise when the ink cartridge is correctly seated.
If the ink cartridge did not make a snapping noise, the tab might need to be
readjusted.
9. Remove the ink cartridge from the slot.
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Troubleshooting
10. Gently bend the tab away from the ink cartridge.
CAUTION: Be careful not to bend the tab out more than about 1.27 cm
(0.5 inches).
11. Reinstall the ink cartridge.
It should now snap down into place.
12. Close the ink cartridge access door, and check if the error message has gone
away.
13. If you still receive the error message, turn the product off, and then on again.
For more information, see:
Cause: One or more of the ink cartridges were not installed.
If this did not solve the issue, try the next solution.
Solution 3: Clean the ink cartridge contacts
Solution: Clean the ink cartridge electrical contacts.
Errors
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Chapter 14
If you still receive this message after cleaning the ink cartridge contacts, you might
have a damaged ink cartridge.
To clean the electrical contacts
1. Make sure the product is turned on.
2. Open the ink cartridge access door by lifting from the front right of the product,
until the door locks into place.
The print carriage moves to the center of the product.
NOTE: Wait until the print carriage stops moving before proceeding.
3. Locate the ink cartridge that is indicated in the error message, and then press the
tab on the ink cartridge to release it from the slot.
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Troubleshooting
4. Hold the ink cartridge by its sides with the bottom pointing up and locate the
electrical contacts on the ink cartridge.
The electrical contacts are four small rectangles of copper or gold-colored metal
on the bottom of the ink cartridge.
1
2
Ink window
Electrical contacts
5. Wipe the contacts with a dry swab or lint-free cloth.
CAUTION: Be careful not to move any ink or other debris onto the clear
plastic ink window next to the contacts.
6. On the inside of the product, locate the contacts in the printhead.
The contacts look like a set of four copper or gold-colored pins positioned to meet
the contacts on the ink cartridge.
7. Use a dry swab or lint-free cloth to wipe the contacts.
8. Reinstall the ink cartridge.
Errors
297
Chapter 14
9. Close the ink cartridge door, and check if the error message has gone away.
10. If you still receive the error message, turn the product off, and then on again.
Check to see if your ink cartridge is still under warranty and the end of warranty date
has not been reached.
•
•
If the end of warranty date has been reached, purchase a new ink cartridge.
If the end of warranty date has not been reached, contact HP support for service
or replacement.
If prompted, choose your country/region, and then click Contact HP for
information on calling for technical support.
For more information, see:
•
•
•
Cause: The indicated ink cartridge contacts were defective.
If this did not solve the issue, try the next solution.
Solution 4: Contact HP support
Solution: Contact HP support for service.
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Cause: The ink cartridges were not intended for use in this product.
Sensor failure
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
•
Solution 1: Clean the sensor
Solution: Clean the sensor.
If the problem is not resolved, printing can continue, but the ink system behavior might
change.
CAUTION: The cleaning procedure should take only a few minutes. Make sure
that the ink cartridges are reinstalled in the product when instructed. Leaving them
outside of the product for an extended period of time can result in damage to the
ink cartridges.
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Troubleshooting
To clean the sensor in the product
1. Gather swabs or a lint-free cloth to use for the cleaning procedure.
2. Make sure the product is turned on.
3. Open the ink cartridge access door by lifting from the front right of the product,
until the door locks into place.
The print carriage moves to the center of the product.
NOTE: Wait until the print carriage stops moving before proceeding.
4. Locate the sensor inside the product.
The sensor is a square, black plastic part slightly larger than a pencil eraser, just
to the left of the print carriage.
5. Wipe the sensor with a dry swab or lint-free cloth.
6. Close the ink cartridge access door, and check if the error message has been
resolved.
7. If you still receive the error message, turn the product off, and then on again.
Cause: Ink might have built up and covered the sensor.
If this did not solve the issue, try the next solution.
Solution 2: Clean the sensor windows on the ink cartridges
Solution: Clean the window on all of the ink cartridges.
Errors
299
Chapter 14
If the problem is not resolved, printing can continue, but the ink system behavior might
change.
CAUTION: The cleaning procedure should take only a few minutes. Make sure
that the ink cartridges are reinstalled in the product when instructed. Leaving them
outside of the product for an extended period of time can result in damage to the
ink cartridges.
To clean the sensor window on the ink cartridges
1. Gather swabs or a lint-free cloth to use for the cleaning procedure.
2. Make sure the product is turned on.
3. Open the ink cartridge access door by lifting from the front right of the product,
until the door locks into place.
The print carriage moves to the center of the product.
NOTE: Wait until the print carriage stops moving before proceeding.
4. Remove all of the ink cartridges and place them on a piece of paper with the ink
openings pointing up.
To remove the ink cartridges
a. Press the tab on the ink cartridge to release it, and then remove it from the
slot.
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Troubleshooting
b. Place the ink cartridge on a sheet of paper with the ink opening pointing up.
c. Repeat steps a and b for each ink cartridge.
5. For each ink cartridge, wipe the sensor window with a dry swab or lint-free cloth.
The sensor window is an area of clear plastic near the copper or gold-colored
metal contacts on the bottom of the ink cartridge. Try not to touch the metal
contacts.
6. Install each ink cartridge in its slot. Press it down until the tab snaps into place.
Match the color and icon on each ink cartridge label to the color and icon on the
slot for that ink cartridge.
7. Close the ink cartridge access door, and check if the error has been resolved.
8. If you still receive the error message, turn the product off, and then on again.
Cause: Ink might have built up on the ink cartridge window and it needed to be
cleaned
If this did not solve the issue, try the next solution.
Solution 3: Contact HP support
Solution: Contact HP support for service.
Errors
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Chapter 14
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Cause: The sensor was defective.
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Troubleshooting
15 HP warranty and support
Hewlett-Packard provides Internet and phone support for the HP All-in-One.
This section contains the following topics:
•
•
•
•
•
•
•
•
•
•
Warranty
For more information about the warranty, see the printed documentation that came with the product.
Ink cartridge warranty information
The HP cartridge warranty is applicable when the product is used in its designated HP printing device.
This warranty does not cover HP ink products that have been refilled, remanufactured, refurbished,
misused, or tampered with.
During the warranty period the product is covered as long as the HP ink is not depleted and the end
of warranty date has not been reached. The end of warranty date, in YYYY/MM/DD format, may be
found on the product as indicated:
For a copy of the HP Limited Warranty Statement, see the printed documentation that came with the
product.
Ink cartridge warranty information
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Chapter 15
Support process
If you have a problem, follow these steps:
1. Check the documentation that came with the product.
all HP customers. It is the fastest source for up-to-date product information and expert
assistance and includes the following features:
•
•
•
•
Fast access to qualified online support specialists
Software and driver updates for the product
Valuable product and troubleshooting information for common problems
Proactive product updates, support alerts, and HP newsgrams that are available when you
register the product
3. Call HP support. Support options and availability vary by product, country/region, and language.
Before you call HP support
Software programs from other companies might be included with the HP All-in-One. If you experience
problems with any of those programs, you will receive the best technical assistance by calling the
experts at that company.
NOTE: This information does not apply to customers in Japan. For information on service
If you need to contact HP support, do the following before you call:
1. Make sure that:
a. The HP All-in-One is plugged in and turned on.
b. The specified ink cartridges are installed correctly.
c. The recommended paper is properly loaded in the input tray.
2. Reset the HP All-in-One:
a. Turn off the HP All-in-One by pressing the On button.
b. Unplug the power cord from the back of the HP All-in-One.
c. Plug the power cord back into the HP All-in-One.
d. Turn on the HP All-in-One by pressing the On button.
prompted, choose your country/region, and then click Contact HP for information on calling for
technical support.
Check the HP Web site for updated information or troubleshooting tips for the HP All-in-One .
4. If you are still experiencing problems and need to speak with an HP support representative, do
the following:
a. Have the specific name of the HP All-in-One, as it appears on the control panel, available.
b. Print a printer status report.
c. Make a color copy to have available as a sample printout.
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HP warranty and support
d. Be prepared to describe your problem in detail.
e. Have your serial number ready.
You can view the serial number by looking at the sticker on the rear side of the HP All-in-
One. The serial number is the 10-character code in the upper left corner of the sticker.
NOTE: The device serial number can also be accessed using the HP Photosmart
software. To access the device serial number from the software, on the Windows
taskbar, click Start > All Programs > HP > HP Solution Center. On the Help page,
click Technical information under Tools.
5. Call HP support. Be near the HP All-in-One when you call.
Related topics
•
•
•
HP support by phone
For a list of support phone numbers, see the printed documentation that came with the device.
This section contains the following topics:
•
•
•
Phone support period
One year of phone support is available in North America, Asia Pacific, and Latin America (including
Mexico). To determine the duration of phone support in Europe, the Middle East, and Africa, go to
www.hp.com/support. Standard phone company charges apply.
Placing a call
Call HP support while you are in front of the computer and the product. Be prepared to provide the
following information:
•
•
•
•
Model number (located on the label on the front of the product)
Serial number (located on the back or bottom of the product)
Messages that appear when the situation occurs
Answers to these questions:
◦
◦
◦
Has this situation happened before?
Can you re-create it?
Did you add any new hardware or software to your computer at about the time that this
situation began?
◦
Did anything else occur prior to this situation (such as a thunderstorm, product was moved,
etc.)?
After the phone support period
After the phone support period, help is available from HP at an additional cost. Help may also be
the support phone number for your country/region to learn more about support options.
Additional warranty options
Extended service plans are available for the HP All-in-One at additional costs. Go to www.hp.com/
support, select your country/region and language, then explore the services and warranty area for
information about the extended service plans.
Additional warranty options
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Chapter 15
HP Quick Exchange Service (Japan)
For instructions on how to pack your product for exchange, see “Pack the HP All-in-One”
HP Korea customer support
306
HP warranty and support
Prepare the HP All-in-One for shipment
If, after contacting HP support or returning to the point of purchase, you are requested to send the
HP All-in-One in for service, make sure you remove and keep the following items before returning
your device:
•
•
The control panel faceplate
The power cord, USB cable, and any other cable connected to the HP All-in-One
CAUTION: The replacement HP All-in-One will not be shipped with a power cord. Store
the power cord in a safe place until the replacement HP All-in-One arrives.
•
•
Any paper loaded in the input tray
Remove any originals you might have loaded in the HP All-in-One
This section contains the following topics:
•
•
Secure the ink system
Contact HP support for information about how you should secure the ink system to prevent ink from
leaking in the HP All-in-One during shipment.
If you receive a replacement HP All-in-One, refer to the instructions included in the box for information
about how to secure the ink system. The replacement HP All-in-One might come with ink cartridges
that you can use to install in your device to prevent the ink system from leaking during shipment.
NOTE: This information does not apply to customers in Japan. For information on service
Remove the control panel faceplate
Remove the control panel faceplate before returning the HP All-in-One for repair.
NOTE: This information does not apply to customers in Japan. For information on service
CAUTION: The HP All-in-One must be unplugged before following these steps.
To remove the control panel faceplate
1. Press the On button to turn off the HP All-in-One.
2. Unplug the power cord, and then disconnect it from the HP All-in-One. Do not return the power
cord with the HP All-in-One.
3. Remove the control panel faceplate as follows:
a. Place your hands on each side of the control panel faceplate.
b. Place the fingertips of your left hand in the small gap under the display, and then pry the
faceplate down and to the right.
Prepare the HP All-in-One for shipment
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Chapter 15
4. Retain the control panel faceplate. Do not return the control panel faceplate with the HP All-in-
One.
CAUTION: The replacement HP All-in-One might not come with a control panel faceplate.
Store your control panel faceplate in a safe place, and when the replacement HP All-in-One
arrives, reattach your control panel faceplate. You must attach your control panel faceplate
to use the control panel functions on the replacement HP All-in-One.
NOTE: See the Start Here guide that came with the HP All-in-One for instructions on how
to attach your control panel faceplate. The replacement HP All-in-One might come with
instructions for setting up your device.
Pack the HP All-in-One
Complete the following steps after you have prepared the HP All-in-One for shipment.
To pack the HP All-in-One
1. If available, pack the HP All-in-One for shipment by using the original packing materials or the
packaging materials that came with your exchange device.
If you do not have the original packaging materials, please use other adequate packaging
materials. Shipping damage caused by improper packaging and/or improper transportation is
not covered under the warranty.
2. Place the return shipping label on the outside of the box.
3. Include the following items in the box:
•
A complete description of symptoms for service personnel (samples of print quality problems
are helpful).
•
•
A copy of the sales slip or other proof of purchase to establish the warranty coverage period.
Your name, address, and a phone number where you can be reached during the day.
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HP warranty and support
16 Technical information
The technical specifications and international regulatory information for the HP All-in-One are
provided in this section.
i
For additional specifications, see the printed documentation that came with the HP All-in-One.
This section contains the following topics:
rmat
•
•
•
•
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T
Specifications
Technical specifications for the HP All-in-One are provided in this section. For additional
specifications, see the printed documentation that came with the HP All-in-One.
System requirements
Software and system requirements are located in the Readme file.
For information about future operating system releases and support, visit the HP online support Web
Paper specifications
Type
Paper weight
Input tray*
Output tray†
Photo tray*
Plain paper
20 to 24 lb. (75 to
90 gsm)
Up to 125 (20 lb.
paper)
50 (20 lb. paper)
n/a
Legal paper
Cards
20 to 24 lb. (75 to
90 gsm)
Up to 100 (20 lb.
paper)
10 (20 lb. paper)
n/a
110 lb. index max
(200 gsm)
Up to 20
25
15
Up to 20
n/a
Envelopes
20 to 24 lb. (75 to
90 gsm)
Up to 15
Transparency film
Labels
n/a
n/a
Up to 40
Up to 40
Up to 20
25
25
20
n/a
n/a
5 x 7 inch (13 x 18 cm) 145 lb.
Photo paper
Up to 20
(236 gsm)
4 x 6 inch (10 x 15 cm) 145 lb.
Photo paper
Up to 20
Up to 40
20
25
Up to 20
n/a
(236 gsm)
8.5 x 11 inch (216 x 279 n/a
mm) Photo paper
*
Maximum capacity.
†
Output tray capacity is affected by the type of paper and the amount of ink you are using.
HP recommends emptying the output tray frequently. FAST DRAFT print quality mode
requiresthe extender tray to be extended and the end tray rotated up. Without the end tray
rotated up, both letter and legal-sized paper will fall on the first sheet.
*
Specifications
309
Chapter 16
NOTE: For a complete list of supported media sizes, see the printer driver.
Print specifications
•
•
•
•
Print speeds vary according to the complexity of the document
Panorama-size printing
T
Method: drop-on-demand thermal inkjet
Language: PCL3 GUI
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Copy specifications
•
•
•
•
•
Digital image processing
r
Maximum number of copies varies by model
i
Copy speeds vary according to the complexity of the document and model
Maximum copy enlargement ranging from 200-400% (depends on model)
Maximum copy reduction ranging from 25-50% (depends on model)
Scan specifications
•
•
•
•
Image editor included
Integrated OCR software automatically converts scanned text to editable text (if installed)
Twain-compliant software interface
Resolution: up to 4800 x 4800 ppi optical (depends on model); 19200 ppi enhanced (software)
For more information about ppi resolution, see the scanner software.
Color: 48-bit color, 8-bit grayscale (256 levels of gray)
•
•
Maximum scan size from glass: 21.6 x 29.7 cm (8.5 x 11.7 inches)
Print resolution
To find out about the printer resolution, see the printer software. For more information, see “View
Ink cartridge yield
Acoustic information
If you have Internet access, you can get acoustic information from the HP Web site. Go to:
Environmental product stewardship program
Hewlett-Packard is committed to providing quality products in an environmentally sound manner.
Design for recycling has been incorporated into this product. The number of materials has been kept
to a minimum while ensuring proper functionality and reliability. Dissimilar materials have been
designed to separate easily. Fasteners and other connections are easy to locate, access, and
remove using common tools. High priority parts have been designed to access quickly for efficient
disassembly and repair.
For more information, visit HP’s Commitment to the Environment Web site at:
This section contains the following topics:
•
•
•
•
•
310
Technical information
•
•
•
•
•
•
i
rmat
Paper use
This product is suited for the use of recycled paper according to DIN 19309 and EN 12281:2002.
Plastics
Plastic parts over 25 grams are marked according to international standards that enhance the ability
h
T
to identify plastics for recycling purposes at the end of product life.
Material safety data sheets
Material safety data sheets (MSDS) can be obtained from the HP Web site at:
Recycling program
HP offers an increasing number of product return and recycling programs in many countries/regions,
and partners with some of the largest electronic recycling centers throughout the world. HP
conserves resources by reselling some of its most popular products. For more information regarding
recycling of HP products, please visit:
HP inkjet supplies recycling program
HP is committed to protecting the environment. The HP Inkjet Supplies Recycling Program is
available in many countries/regions, and lets you recycle used print cartridges and ink cartridges
free of charge. For more information, go to the following Web site:
Energy Star® notice
This product is designed to reduce power consumption and save natural resources without
compromising product performance. It has been designed to reduce total energy consumption both
during operation and when the device is not active. This product qualifies for ENERGY STAR® which
is a voluntary program established to encourage the development of energy-efficient office products.
ENERGY STAR is a U.S. registered service mark of the U.S. EPA. As an ENERGY STAR partner,
HP has determined that this product meets ENERGY STAR guidelines for energy efficiency.
For more information on ENERGY STAR guidelines, go to the following Web site:
Environmental product stewardship program
311
Chapter 16
Attention California users
The battery supplied with this product may contain perchlorate material. Special handling may apply.
For more information, go to the following Web site:
T
Battery disposal in the Netherlands
n
Dit HP Product bevat een lithium-manganese-dioxide
batterij. Deze bevindt zich op de hoofdprintplaat.
Wanneer deze batterij leeg is, moet deze volgens de
geldende regels worden afgevoerd.
r
i
Battery disposal in Taiwan
312
Technical information
EU battery directive
European Union Battery Directive
g
This product contains a battery that is used to maintain data integrity of real time clock or product settings and is designed to last the life of the
product. Any attempt to service or replace this battery should be performed by a qualified service technician.
E
i
Directive sur les batteries de l'Union Européenne
rmat
Ce produit contient une batterie qui permet de maintenir l'intégrité des données pour les paramètres du produit ou l'horloge en temps réel et qui a
été conçue pour durer aussi longtemps que le produit. Toute tentative de réparation ou de remplacement de cette batterie doit être effectuée par un
technicien qualifié.
a
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F
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Batterie-Richtlinie der Europäischen Union
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Dieses Produkt enthält eine Batterie, die dazu dient, die Datenintegrität der Echtzeituhr sowie der Produkteinstellungen zu erhalten, und die für die
Lebensdauer des Produkts ausreicht. Im Bedarfsfall sollte das Instandhalten bzw. Austauschen der Batterie von einem qualifizierten Servicetechniker
durchgeführt werden.
D
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Direttiva dell'Unione Europea relativa alla raccolta, al trattamento e allo smaltimento di batterie e accumulatori
Questo prodotto contiene una batteria utilizzata per preservare l'integrità dei dati dell'orologio in tempo reale o delle impostazioni del prodotto e
la sua durata si intende pari a quella del prodotto. Eventuali interventi di riparazione o sostituzione della batteria devono essere eseguiti da un
tecnico dell'assistenza qualificato.
n
a
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I
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Directiva sobre baterías de la Unión Europea
Este producto contiene una batería que se utiliza para conservar la integridad de los datos del reloj de tiempo real o la configuración del producto
y está diseñada para durar toda la vida útil del producto. El mantenimiento o la sustitución de dicha batería deberá realizarla un técnico de
mantenimiento cualificado.
p
s
E
Směrnice Evropské unie pro nakládání s bateriemi
s
Tento výrobek obsahuje baterii, která slouží k uchování správných dat hodin reálného času nebo nastavení výrobku. Baterie je navržena tak, aby
vydržela celou životnost výrobku. Jakýkoliv pokus o opravu nebo výměnu baterie by měl provést kvalifikovaný servisní technik.
Č
EU's batteridirektiv
a
Produktet indeholder et batteri, som bruges til at vedligeholde dataintegriteten for realtidsur- eller produktindstillinger og er beregnet til at holde i
hele produktets levetid. Service på batteriet eller udskiftning bør foretages af en uddannet servicetekniker.
Richtlijn batterijen voor de Europese Unie
Dit product bevat een batterij die wordt gebruikt voor een juiste tijdsaanduiding van de klok en het behoud van de productinstellingen. Bovendien is
deze ontworpen om gedurende de levensduur van het product mee te gaan. Het onderhoud of de vervanging van deze batterij moet door een
gekwalificeerde onderhoudstechnicus worden uitgevoerd.
Euroopa Liidu aku direktiiv
Toode sisaldab akut, mida kasutatakse reaalaja kella andmeühtsuse või toote sätete säilitamiseks. Aku on valmistatud kestma terve toote kasutusaja.
Akut tohib hooldada või vahetada ainult kvalifitseeritud hooldustehnik.
Euroopan unionin paristodirektiivi
Tämä laite sisältää pariston, jota käytetään reaaliaikaisen kellon tietojen ja laitteen asetusten säilyttämiseen. Pariston on suunniteltu kestävän laitteen
koko käyttöiän ajan. Pariston mahdollinen korjaus tai vaihto on jätettävä pätevän huoltohenkilön tehtäväksi.
Οδηγία της Ευρωπαϊκής Ένωσης για τις ηλεκτρικές στήλες
Αυτό το προϊόν περιλαμβάνει μια μπαταρία, η οποία χρησιμοποιείται για τη διατήρηση της ακεραιότητας των δεδομένων ρολογιού πραγματικού
χρόνου ή των ρυθμίσεων προϊόντος και έχει σχεδιαστεί έτσι ώστε να διαρκέσει όσο και το προϊόν. Τυχόν απόπειρες επιδιόρθωσης ή αντικατάστασης
αυτής της μπαταρίας θα πρέπει να πραγματοποιούνται από κατάλληλα εκπαιδευμένο τεχνικό.
Az Európai unió telepek és akkumulátorok direktívája
A termék tartalmaz egy elemet, melynek feladata az, hogy biztosítsa a valós idejű óra vagy a termék beállításainak adatintegritását. Az elem úgy
van tervezve, hogy végig kitartson a termék használata során. Az elem bármilyen javítását vagy cseréjét csak képzett szakember végezheti el.
Eiropas Savienības Bateriju direktīva
Produktam ir baterija, ko izmanto reālā laika pulksteņa vai produkta iestatījumu datu integritātes saglabāšanai, un tā ir paredzēta visam produkta
dzīves ciklam. Jebkura apkope vai baterijas nomaiņa ir jāveic atbilstoši kvalificētam darbiniekam.
Europos Sąjungos baterijų ir akumuliatorių direktyva
Šiame gaminyje yra baterija, kuri naudojama, kad būtų galima prižiūrėti realaus laiko laikrodžio veikimą arba gaminio nuostatas; ji skirta veikti
visą gaminio eksploatavimo laiką. Bet kokius šios baterijos aptarnavimo arba keitimo darbus turi atlikti kvalifikuotas aptarnavimo technikas.
Dyrektywa Unii Europejskiej w sprawie baterii i akumulatorów
Produkt zawiera baterię wykorzystywaną do zachowania integralności danych zegara czasu rzeczywistego lub ustawień produktu, która
podtrzymuje działanie produktu. Przegląd lub wymiana baterii powinny być wykonywane wyłącznie przez uprawnionego technika serwisu.
Diretiva sobre baterias da União Européia
Este produto contém uma bateria que é usada para manter a integridade dos dados do relógio em tempo real ou das configurações do produto e
é projetada para ter a mesma duração que este. Qualquer tentativa de consertar ou substituir essa bateria deve ser realizada por um técnico
qualificado.
Smernica Európskej únie pre zaobchádzanie s batériami
Tento výrobok obsahuje batériu, ktorá slúži na uchovanie správnych údajov hodín reálneho času alebo nastavení výrobku. Batéria je skonštruovaná
tak, aby vydržala celú životnosť výrobku. Akýkoľvek pokus o opravu alebo výmenu batérie by mal vykonať kvalifikovaný servisný technik.
Direktiva Evropske unije o baterijah in akumulatorjih
V tem izdelku je baterija, ki zagotavlja natančnost podatkov ure v realnem času ali nastavitev izdelka v celotni življenjski dobi izdelka. Kakršno koli
popravilo ali zamenjavo te baterije lahko izvede le pooblaščeni tehnik.
EU:s batteridirektiv
Produkten innehåller ett batteri som används för att upprätthålla data i realtidsklockan och produktinställningarna. Batteriet ska räcka produktens
hela livslängd. Endast kvalificerade servicetekniker får utföra service på batteriet och byta ut det.
Директива за батерии на Европейския съюз
Този продукт съдържа батерия, която се използва за поддържане на целостта на данните на часовника в реално време или настройките за
продукта, създадена на издържи през целия живот на продукта. Сервизът или замяната на батерията трябва да се извършва от квалифициран
техник.
Directiva Uniunii Europene referitoare la baterii
Acest produs conţine o baterie care este utilizată pentru a menţine integritatea datelor ceasului de timp real sau setărilor produsului şi care este
proiectată să funcţioneze pe întreaga durată de viaţă a produsului. Orice lucrare de service sau de înlocuire a acestei baterii trebuie efectuată de
un tehnician de service calificat.
Environmental product stewardship program
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Chapter 16
Disposal of waste equipment by users in private households in the European Union
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Disposal of Waste Equipment by Users in Private Households in the European Union
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This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste. Instead, it is your responsibility to dispose of your waste
equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment. The separate collection and recycling of your waste equipment
at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment. For more information about where
you can drop off your waste equipment for recycling, please contact your local city office, your household waste disposal service or the shop where you purchased the product.
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Évacuation des équipements usagés par les utilisateurs dans les foyers privés au sein de l'Union européenne
La présence de ce symbole sur le produit ou sur son emballage indique que vous ne pouvez pas vous débarrasser de ce produit de la même façon que vos déchets courants.
Au contraire, vous êtes responsable de l'évacuation de vos équipements usagés et, à cet effet, vous êtes tenu de les remettre à un point de collecte agréé pour le recyclage des
équipements électriques et électroniques usagés. Le tri, l'évacuation et le recyclage séparés de vos équipements usagés permettent de préserver les ressources naturelles et de s'assurer
que ces équipements sont recyclés dans le respect de la santé humaine et de l'environnement. Pour plus d'informations sur les lieux de collecte des équipements usagés, veuillez contacter
votre mairie, votre service de traitement des déchets ménagers ou le magasin où vous avez acheté le produit.
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Entsorgung von Elektrogeräten durch Benutzer in privaten Haushalten in der EU
Dieses Symbol auf dem Produkt oder dessen Verpackung gibt an, dass das Produkt nicht zusammen mit dem Restmüll entsorgt werden darf. Es obliegt daher Ihrer Verantwortung, das
Gerät an einer entsprechenden Stelle für die Entsorgung oder Wiederverwertung von Elektrogeräten aller Art abzugeben (z.B. ein Wertstoffhof). Die separate Sammlung und das
Recyceln Ihrer alten Elektrogeräte zum Zeitpunkt ihrer Entsorgung trägt zum Schutz der Umwelt bei und gewährleistet, dass sie auf eine Art und Weise recycelt werden, die keine
Gefährdung für die Gesundheit des Menschen und der Umwelt darstellt. Weitere Informationen darüber, wo Sie alte Elektrogeräte zum Recyceln abgeben können, erhalten Sie bei
den örtlichen Behörden, Wertstoffhöfen oder dort, wo Sie das Gerät erworben haben.
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Smaltimento di apparecchiature da rottamare da parte di privati nell'Unione Europea
Questo simbolo che appare sul prodotto o sulla confezione indica che il prodotto non deve essere smaltito assieme agli altri rifiuti domestici. Gli utenti devono provvedere allo
smaltimento delle apparecchiature da rottamare portandole al luogo di raccolta indicato per il riciclaggio delle apparecchiature elettriche ed elettroniche. La raccolta e il riciclaggio
separati delle apparecchiature da rottamare in fase di smaltimento favoriscono la conservazione delle risorse naturali e garantiscono che tali apparecchiature vengano rottamate
nel rispetto dell'ambiente e della tutela della salute. Per ulteriori informazioni sui punti di raccolta delle apparecchiature da rottamare, contattare il proprio comune di residenza,
il servizio di smaltimento dei rifiuti locale o il negozio presso il quale è stato acquistato il prodotto.
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Eliminación de residuos de aparatos eléctricos y electrónicos por parte de usuarios domésticos en la Unión Europea
Este símbolo en el producto o en el embalaje indica que no se puede desechar el producto junto con los residuos domésticos. Por el contrario, si debe eliminar este tipo de residuo, es
responsabilidad del usuario entregarlo en un punto de recogida designado de reciclado de aparatos electrónicos y eléctricos. El reciclaje y la recogida por separado de estos residuos
en el momento de la eliminación ayudará a preservar recursos naturales y a garantizar que el reciclaje proteja la salud y el medio ambiente. Si desea información adicional sobre los
lugares donde puede dejar estos residuos para su reciclado, póngase en contacto con las autoridades locales de su ciudad, con el servicio de gestión de residuos domésticos o con la
tienda donde adquirió el producto.
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Likvidace vysloužilého zařízení uživateli v domácnosti v zemích EU
Tato značka na produktu nebo na jeho obalu označuje, že tento produkt nesmí být likvidován prostým vyhozením do běžného domovního odpadu. Odpovídáte za to, že vysloužilé
zařízení bude předáno k likvidaci do stanovených sběrných míst určených k recyklaci vysloužilých elektrických a elektronických zařízení. Likvidace vysloužilého zařízení samostatným
sběrem a recyklací napomáhá zachování přírodních zdrojů a zajišťuje, že recyklace proběhne způsobem chránícím lidské zdraví a životní prostředí. Další informace o tom, kam můžete
vysloužilé zařízení předat k recyklaci, můžete získat od úřadů místní samosprávy, od společnosti provádějící svoz a likvidaci domovního odpadu nebo v obchodě, kde jste produkt
zakoupili.
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Bortskaffelse af affaldsudstyr for brugere i private husholdninger i EU
Dette symbol på produktet eller på dets emballage indikerer, at produktet ikke må bortskaffes sammen med andet husholdningsaffald. I stedet er det dit ansvar at bortskaffe affaldsudstyr
ved at aflevere det på dertil beregnede indsamlingssteder med henblik på genbrug af elektrisk og elektronisk affaldsudstyr. Den separate indsamling og genbrug af dit affaldsudstyr på
tidspunktet for bortskaffelse er med til at bevare naturlige ressourcer og sikre, at genbrug finder sted på en måde, der beskytter menneskers helbred samt miljøet. Hvis du vil vide mere
om, hvor du kan aflevere dit affaldsudstyr til genbrug, kan du kontakte kommunen, det lokale renovationsvæsen eller den forretning, hvor du købte produktet.
Afvoer van afgedankte apparatuur door gebruikers in particuliere huishoudens in de Europese Unie
Dit symbool op het product of de verpakking geeft aan dat dit product niet mag worden afgevoerd met het huishoudelijk afval. Het is uw verantwoordelijkheid uw afgedankte apparatuur
af te leveren op een aangewezen inzamelpunt voor de verwerking van afgedankte elektrische en elektronische apparatuur. De gescheiden inzameling en verwerking van uw afgedankte
apparatuur draagt bij tot het sparen van natuurlijke bronnen en tot het hergebruik van materiaal op een wijze die de volksgezondheid en het milieu beschermt. Voor meer informatie over
waar u uw afgedankte apparatuur kunt inleveren voor recycling kunt u contact opnemen met het gemeentehuis in uw woonplaats, de reinigingsdienst of de winkel waar u het product
hebt aangeschaft.
Eramajapidamistes kasutuselt kõrvaldatavate seadmete käitlemine Euroopa Liidus
Kui tootel või toote pakendil on see sümbol, ei tohi seda toodet visata olmejäätmete hulka. Teie kohus on viia tarbetuks muutunud seade selleks ettenähtud elektri- ja elektroonikaseadmete
utiliseerimiskohta. Utiliseeritavate seadmete eraldi kogumine ja käitlemine aitab säästa loodusvarasid ning tagada, et käitlemine toimub inimeste tervisele ja keskkonnale ohutult.
Lisateavet selle kohta, kuhu saate utiliseeritava seadme käitlemiseks viia, saate küsida kohalikust omavalitsusest, olmejäätmete utiliseerimispunktist või kauplusest, kust te seadme
ostsite.
Hävitettävien laitteiden käsittely kotitalouksissa Euroopan unionin alueella
Tämä tuotteessa tai sen pakkauksessa oleva merkintä osoittaa, että tuotetta ei saa hävittää talousjätteiden mukana. Käyttäjän velvollisuus on huolehtia siitä, että hävitettävä laite
toimitetaan sähkö- ja elektroniikkalaiteromun keräyspisteeseen. Hävitettävien laitteiden erillinen keräys ja kierrätys säästää luonnonvaroja. Näin toimimalla varmistetaan myös,
että kierrätys tapahtuu tavalla, joka suojelee ihmisten terveyttä ja ympäristöä. Saat tarvittaessa lisätietoja jätteiden kierrätyspaikoista paikallisilta viranomaisilta, jäteyhtiöiltä tai tuotteen
jälleenmyyjältä.
Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση
Το παρόν σύμβολο στον εξοπλισμό ή στη συσκευασία του υποδεικνύει ότι το προϊόν αυτό δεν πρέπει να πεταχτεί μαζί με άλλα οικιακά απορρίμματα. Αντίθετα, ευθύνη σας είναι να
απορρίψετε τις άχρηστες συσκευές σε μια καθορισμένη μονάδα συλλογής απορριμμάτων για την ανακύκλωση άχρηστου ηλεκτρικού και ηλεκτρονικού εξοπλισμού. Η χωριστή συλλογή και
ανακύκλωση των άχρηστων συσκευών θα συμβάλει στη διατήρηση των φυσικών πόρων και στη διασφάλιση ότι θα ανακυκλωθούν με τέτοιον τρόπο, ώστε να προστατεύεται η υγεία των
ανθρώπων και το περιβάλλον. Για περισσότερες πληροφορίες σχετικά με το πού μπορείτε να απορρίψετε τις άχρηστες συσκευές για ανακύκλωση, επικοινωνήστε με τις κατά τόπους αρμόδιες
αρχές ή με το κατάστημα από το οποίο αγοράσατε το προϊόν.
A hulladékanyagok kezelése a magánháztartásokban az Európai Unióban
Ez a szimbólum, amely a terméken vagy annak csomagolásán van feltüntetve, azt jelzi, hogy a termék nem kezelhető együtt az egyéb háztartási hulladékkal. Az Ön feladata,
hogy a készülék hulladékanyagait eljuttassa olyan kijelölt gyűjtőhelyre, amely az elektromos hulladékanyagok és az elektronikus berendezések újrahasznosításával foglalkozik.
A hulladékanyagok elkülönített gyűjtése és újrahasznosítása hozzájárul a természeti erőforrások megőrzéséhez, egyúttal azt is biztosítja, hogy a hulladék újrahasznosítása az
egészségre és a környezetre nem ártalmas módon történik. Ha tájékoztatást szeretne kapni azokról a helyekről, ahol leadhatja újrahasznosításra a hulladékanyagokat, forduljon
a helyi önkormányzathoz, a háztartási hulladék begyűjtésével foglalkozó vállalathoz vagy a termék forgalmazójához.
Lietotāju atbrīvošanās no nederīgām ierīcēm Eiropas Savienības privātajās mājsaimniecībās
Šis simbols uz ierīces vai tās iepakojuma norāda, ka šo ierīci nedrīkst izmest kopā ar pārējiem mājsaimniecības atkritumiem. Jūs esat atbildīgs par atbrīvošanos no nederīgās ierīces,
to nododot norādītajā savākšanas vietā, lai tiktu veikta nederīgā elektriskā un elektroniskā aprīkojuma otrreizējā pārstrāde. Speciāla nederīgās ierīces savākšana un otrreizējā pārstrāde
palīdz taupīt dabas resursus un nodrošina tādu otrreizējo pārstrādi, kas sargā cilvēku veselību un apkārtējo vidi. Lai iegūtu papildu informāciju par to, kur otrreizējai pārstrādei var
nogādāt nederīgo ierīci, lūdzu, sazinieties ar vietējo pašvaldību, mājsaimniecības atkritumu savākšanas dienestu vai veikalu, kurā iegādājāties šo ierīci.
Europos Sąjungos vartotojų ir privačių namų ūkių atliekamos įrangos išmetimas
Šis simbolis ant produkto arba jo pakuotės nurodo, kad produktas negali būti išmestas kartu su kitomis namų ūkio atliekomis. Jūs privalote išmesti savo atliekamą įrangą atiduodami ją
į atliekamos elektronikos ir elektros įrangos perdirbimo punktus. Jei atliekama įranga bus atskirai surenkama ir perdirbama, bus išsaugomi natūralūs ištekliai ir užtikrinama, kad įranga
yra perdirbta žmogaus sveikatą ir gamtą tausojančiu būdu. Dėl informacijos apie tai, kur galite išmesti atliekamą perdirbti skirtą įrangą kreipkitės į atitinkamą vietos tarnybą, namų ūkio
atliekų išvežimo tarnybą arba į parduotuvę, kurioje pirkote produktą.
Utylizacja zużytego sprzętu przez użytkowników domowych w Unii Europejskiej
Symbol ten umieszczony na produkcie lub opakowaniu oznacza, że tego produktu nie należy wyrzucać razem z innymi odpadami domowymi. Użytkownik jest odpowiedzialny za
dostarczenie zużytego sprzętu do wyznaczonego punktu gromadzenia zużytych urządzeń elektrycznych i elektronicznych. Gromadzenie osobno i recykling tego typu odpadów
przyczynia się do ochrony zasobów naturalnych i jest bezpieczny dla zdrowia i środowiska naturalnego. Dalsze informacje na temat sposobu utylizacji zużytych urządzeń można
uzyskać u odpowiednich władz lokalnych, w przedsiębiorstwie zajmującym się usuwaniem odpadów lub w miejscu zakupu produktu.
Descarte de equipamentos por usuários em residências da União Européia
Este símbolo no produto ou na embalagem indica que o produto não pode ser descartado junto com o lixo doméstico. No entanto, é sua responsabilidade levar os equipamentos
a serem descartados a um ponto de coleta designado para a reciclagem de equipamentos eletro-eletrônicos. A coleta separada e a reciclagem dos equipamentos no momento do
descarte ajudam na conservação dos recursos naturais e garantem que os equipamentos serão reciclados de forma a proteger a saúde das pessoas e o meio ambiente. Para obter mais
informações sobre onde descartar equipamentos para reciclagem, entre em contato com o escritório local de sua cidade, o serviço de limpeza pública de seu bairro ou a loja em que
adquiriu o produto.
Postup používateľov v krajinách Európskej únie pri vyhadzovaní zariadenia v domácom používaní do odpadu
Tento symbol na produkte alebo na jeho obale znamená, že nesmie by vyhodený s iným komunálnym odpadom. Namiesto toho máte povinnos odovzda toto zariadenie na zbernom
mieste, kde sa zabezpečuje recyklácia elektrických a elektronických zariadení. Separovaný zber a recyklácia zariadenia určeného na odpad pomôže chráni prírodné zdroje a
zabezpečí taký spôsob recyklácie, ktorý bude chráni ľudské zdravie a životné prostredie. Ďalšie informácie o separovanom zbere a recyklácii získate na miestnom obecnom úrade,
vo firme zabezpečujúcej zber vášho komunálneho odpadu alebo v predajni, kde ste produkt kúpili.
Ravnanje z odpadno opremo v gospodinjstvih znotraj Evropske unije
Ta znak na izdelku ali embalaži izdelka pomeni, da izdelka ne smete odlagati skupaj z drugimi gospodinjskimi odpadki. Odpadno opremo ste dolžni oddati na določenem zbirnem
mestu za recikliranje odpadne električne in elektronske opreme. Z ločenim zbiranjem in recikliranjem odpadne opreme ob odlaganju boste pomagali ohraniti naravne vire in zagotovili,
da bo odpadna oprema reciklirana tako, da se varuje zdravje ljudi in okolje. Več informacij o mestih, kjer lahko oddate odpadno opremo za recikliranje, lahko dobite na občini,
v komunalnem podjetju ali trgovini, kjer ste izdelek kupili.
Kassering av förbrukningsmaterial, för hem- och privatanvändare i EU
Produkter eller produktförpackningar med den här symbolen får inte kasseras med vanligt hushållsavfall. I stället har du ansvar för att produkten lämnas till en behörig återvinningsstation
för hantering av el- och elektronikprodukter. Genom att lämna kasserade produkter till återvinning hjälper du till att bevara våra gemensamma naturresurser. Dessutom skyddas både
människor och miljön när produkter återvinns på rätt sätt. Kommunala myndigheter, sophanteringsföretag eller butiken där varan köptes kan ge mer information om var du lämnar
kasserade produkter för återvinning.
Изхвърляне на оборудване за отпадъци от потребители в частни домакинства в Европейския съюз
Този символ върху продукта или опаковката му показва, че–продуктът не трябва да се изхвърля заедно с домакинските отпадъци. Вие имате отговорността да изхвърлите
оборудването за отпадъци, като го предадете на определен пункт за рециклиране на електрическо или механично оборудване за отпадъци. Отделното събиране и рециклиране
на оборудването за отпадъци при изхвърлянето му помага за запазването на природни ресурси и гарантира рециклиране, извършено така, че–да не застрашава човешкото
здраве и околната среда. За повече информация къде можете да оставите оборудването за отпадъци за рециклиране се свържете със съответния офис в града ви, фирмата за
събиране на отпадъци или с–магазина, от който сте закупили продукта
Înlăturarea echipamentelor uzate de către utilizatorii casnici din Uniunea Europeană
Acest simbol de pe produs sau de pe ambalajul produsului indică faptul că acest produs nu trebuie aruncat alături de celelalte deşeuri casnice. În loc să procedaţi astfel, aveţi
responsabilitatea să vă debarasaţi de echipamentul uzat predându-l la un centru de colectare desemnat pentru reciclarea deşeurilor electrice şi a–echipamentelor electronice.
Colectarea şi reciclarea separată a–echipamentului uzat atunci când doriţi să îl aruncaţi ajută la conservarea resurselor naturale şi asigură reciclarea echipamentului într-o manieră care
protejează sănătatea umană şi mediul. Pentru informaţii suplimentare despre locul în care se poate preda echipamentul uzat pentru reciclare, luaţi legătura cu primăria locală, cu
serviciul de salubritate sau cu vânzătorul de la care aţi achiziţionat produsul.
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Technical information
Regulatory notices
The HP All-in-One meets product requirements from regulatory agencies in your country/region.
This section contains the following topics:
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Regulatory model identification number
For regulatory identification purposes, your product is assigned a Regulatory Model Number. The
Regulatory Model Number for your product is SDGOB-0824. This regulatory number should not be
confused with the marketing name (HP Photosmart C6300 All-in-One series, etc.) or product
numbers (CDO20A, etc.).
Regulatory notices
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Chapter 16
FCC statement
FCC statement
The United States Federal Communications Commission (in 47 CFR 15.105) has specified
that the following notice be brought to the attention of users of this product.
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This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reason-
able protection against harmful interference in a residential installation. This equipment
generates, uses and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television reception, which can
be determined by turning the equipment off and on, the user is encouraged to try to correct
the interference by one or more of the following measures:
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Reorient the receiving antenna.
Increase the separation between the equipment and the receiver.
Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
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Consult the dealer or an experienced radio/TV technician for help.
For further information, contact:
Manager of Corporate Product Regulations
Hewlett-Packard Company
3000 Hanover Street
Palo Alto, Ca 94304
(650) 857-1501
Modifications (part 15.21)
The FCC requires the user to be notified that any changes or modifications made to this
device that are not expressly approved by HP may void the user's authority to operate the
equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following
two conditions: (1) this device may not cause harmful interference, and (2) this device must
accept any interference received, including interference that may cause undesired
operation.
Notice to users in Korea
VCCI (Class B) compliance statement for users in Japan
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Technical information
Notice to users in Japan about the power cord
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Noise emission statement for Germany
Geräuschemission
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LpA < 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T. 19
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Toxic and hazardous substance table
Declaration of conformity (European Economic Area)
The Declaration of Conformity in this document complies with ISO/IEC 17050-1 and EN 17050-1. It
identifies the product, manufacturer’s name and address, and applicable specifications recognized
in the European community.
Regulatory notices
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Exposure to radio frequency radiation
Exposure to radio frequency radiation
Caution The radiated output power of this device is far below the FCC radio
frequency exposure limits. Nevertheless, the device shall be used in such a manner
that the potential for human contact during normal operation is minimized. This
product and any attached external antenna, if supported, shall be placed in such
a manner to minimize the potential for human contact during normal operation. In
order to avoid the possibility of exceeding the FCC radio frequency exposure
limits, human proximity to the antenna shall not be less than 20 cm (8 inches)
during normal operation.
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Notice to users in Brazil
Aviso aos usuários no Brasil
Este equipamento opera em caráter secundário, isto é, não tem direito à proteção
contra interferência prejudicial, mesmo de estações do mesmo tipo, e não pode causar
interferência a sistemas operando em caráter primário. (Res.ANATEL 282/2001).
Notice to users in Canada
Notice to users in Canada/Note à l'attention des utilisateurs canadiens
For Indoor Use. This digital apparatus does not exceed the Class B limits for radio noise
emissions from the digital apparatus set out in the Radio Interference Regulations of the
Canadian Department of Communications. The internal wireless radio complies with RSS
210 and RSS GEN of Industry Canada.
Utiliser à l'intérieur. Le présent appareil numérique n'émet pas de bruit radioélectrique
dépassant les limites applicables aux appareils numériques de la classe B prescrites dans
le Règlement sur le brouillage radioélectrique édicté par le ministère des Communications
du Canada. Le composant RF interne est conforme a la norme RSS-210 and RSS GEN
d'Industrie Canada.
Regulatory wireless statements
319
Chapter 16
European Union regulatory notice
European Union Regulatory Notice
T
Products bearing the CE marking comply with the following EU Directives:
•
•
Low Voltage Directive 2006/95/EC
EMC Directive 2004/108/EC
n
CE compliance of this product is valid only if powered with the correct CE-marked AC
adapter provided by HP.
r
If this product has telecommunications functionality, it also complies with the essential
requirements of the following EU Directive:
i
•
R&TTE Directive 1999/5/EC
Compliance with these directives implies conformity to harmonized European standards
(European Norms) that are listed in the EU Declaration of Conformity issued by HP for this
product or product family. This compliance is indicated by the following conformity
marking placed on the product.
The wireless telecommunications functionality of this product may be used in the following
EU and EFTA countries:
Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France,
Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania,
Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovak Republic,
Slovenia, Spain, Sweden, Switzerland and United Kingdom.
Products with 2.4-GHz wireless LAN devices
France
For 2.4 GHz Wireless LAN operation of this product certain restrictions apply: This
product may be used indoor for the entire 2400-2483.5 MHz frequency band (channels
1-13). For outdoor use, only 2400-2454 MHz frequency band (channels 1-9) may be used.
For the latest requirements, see http://www.art-telecom.fr.
Italy
License required for use. Verify with your dealer or directly with the General Direction for
Frequency Planning and Management (Direzione Generale Pianificazione e Gestione
Frequenze).
320
Technical information
Chapter 16
T
n
r
i
322
Technical information
Index
borderless photos
802.3 wired 44
general information 43
configuration source 45
connect
Symbols/Numerics
10 x 15 cm photo paper
copy 109
specifications 309
13 x 18 cm photo paper
load 63
4 x 6 inch (10 x 15 cm)
borderless photos
copy has borders 203
brightness, change in print 77
Browsing photos 20
buttons, control panel 10
wired network (Ethernet) 25
wireless, with access
point 27
wireless, without access
point 27
C
cancel
connection problems
device not found 255
HP All-in-One will not turn
copy 115
4 x 6 inch photo paper
copy 109
connection types supported
network 24
printer sharing 23
control panel
5 x 7 inch photo paper, load 63
802.11 wireless, configuration
page 45
802.3 wired, configuration
page 44
scan 106
carriage
jam 205
Carriage stall 260
cartridges. See ink cartridges
CAT-5 Ethernet cable 25
channel, wireless
communication 46
choose paper 60
clean
buttons 10
features 10
overview 10
A
copy
A4 paper, load 63
blank 203
borderless has borders 203
access point connection 27
access point HW address 48
ad hoc network 30
addresses, print 88
admin password 43
advanced network settings 39
after the support period 305
align printer 128
crop 113
glass 133
lid backing 134
printhead 127
crop is wrong 202
default settings 111
margin shift 114
menu 13
missing information 200
paper size 109
color
authentication type 47
color graphics display
copy preview 108
crop original 113
shift margin 114
color tone, change in print 77
communication mode 46
communication problems
test failed 255
two-way communication
lost 256
computer-to-computer
config source (802.3 wired) 44
configuration page
802.11 wireless 45
B
back arrow 11
base station. See access point
connection
best copy quality 111
blank
copy 203
scan 196
Bluetooth
accessibility 54
passkey authentication 54
print from a computer 50
security settings 54
paper types,
recommended 109
photos, enhance 114
preview 108
quality 111
specifications 310
speed 111
text, enhance 114
troubleshooting 199
country/region, set 19
323
crop
borderless copy is
wrong 202
fails 247
crop an original 113
customer support
warranty 303, 305
encryption
settings 47
WEP key 32
Energy saving 21
envelopes
load 68
specifications 309
environment
hostname 43, 49
I
images
edit scanned 105
Environmental product
stewardship program 310
error messages
memory cards 247
out of paper 251
EWS. See Embedded Web
Server
rotate 98, 118
scan 103
D
damaged, ink cartridge 266
darken
improper shutdown 256
index cards, load 66
infrastructure mode 27
ink
declaration of conformity
European Economic
Area 317
default gateway 45
default gateway (802.3
wired) 44
drying time 250
low 188
sprays inside HP All-in-
One 189
streaks on the back of
paper 173
F
factory defaults, restore 21
fast copy quality 111
fax
default printer, set as 74
default settings
restore 21
default settings, restore 38
device
paper width incorrect 254
poor quality printouts 163
fax problems
poor print quality 163
file
ink cartridges
check ink levels 122
damaged 266
error message 293
error messages 257
HP ink depleted 278
incompatible 264
incorrect 264, 293
missing 266
no response 179
not found 255
device address (Bluetooth) 53
device name (Bluetooth) 53
diagnostic page 129
direction pad 11
disconnected error 248
Display
invalid name 245
supported formats 246
unreadable 244
unsupported formats 245
firmware revision mismatch 206
firmware version 43
non-HP ink 277
previously used 278
replace 123
icons 12
display
change language 144
change measurements 144
sleep state 12
ink levels
icons 12
ink levels, check 122
ink supplies
purchase 137
ink, removing ink from skin and
clothing 126
install software,
troubleshoot 139
interface card 27
invalid file name 245
IP
G
general information,
configuration page 43
glass
documents
edit scanned 105
scan 103
double-sided prints 83, 84
H
hardware address 45
hardware address (802.3
wired) 44
E
edit scanned images 105
Embedded Web Server
access using web
browser 41
settings 40
iron-on transfers 87
help
password settings 43
menu 13
324
Index
diagnostic page 129
print quality report 129
printer status report 128
printhead 126
J
O
jams, paper 70
OK button 11
order
L
labels
replace ink cartridges 123
restore factory defaults 21
self-test report 128
make a copy 107
margins
ink cartridges 137
ink supplies 137
out of paper 251
overheads, print 88
load 69
specifications 309
landscape orientation 76
legal paper
incorrect 186
P
text or graphic cut off 187
mDNS service name 43
media. See paper
Media Access Control (MAC)
copy 109
load 63
page order 87
paper
specifications 309
letter paper
choose 60
feed fails 173
incompatible types 62
load 63
misfeed 253
out of 251
recommended copy
types 109
recommended sizes for
printing 74
recommended types 60, 61
size incorrect 254
specifications 309
copy 109
load 63
memory cards
digital camera cannot
read 189
error message 247
file unreadable 244
HP All-in-Onecannot
read 190
specifications 309
lid backing, clean 134
lighten
copies 111
link
configuration 45
speed 39
insert 96
photos missing 245
save files to computer 96
load
13 x 18 cm photo paper 63
5 x 7 inch photo paper 63
A4 paper 63
envelopes 68
full-size paper 63
greeting cards 69
Hagaki 66
index cards 66
iron-on transfers 69
labels 69
legal paper 63
letter paper 63
original 59
small-size photo paper 63
transparencies 69
slots 93
troubleshoot 189
Menu button 11
menus
type incorrect 254
width incorrect 254
paper size
copy setting 109
paper type 75
passkey (Bluetooth) 53
password, Embedded Web
peer-to-peer network 30
phone numbers, support 304
phone support 305
phone support period
period for support 305
photo
copy 13
help 13
setup 13
missing
information from copy 200
ink cartridge 266
text from scan 197
N
network
advanced settings 39
connection type 43
interface card 27
name 46
restore settings 38
security 32
M
Photo browsing 20
photo paper
maintain
printhead 126
copy 109
load 63
maintenance
align printer 128
clean exterior 135
clean glass 133
clean lid backing 134
clean printhead 127
upgrade 35
specifications 309
photos
network configuration page 42
normal copy quality 111
number of copies 109
add a frame 97
adjust brightness 97
325
edit scanned 105
flip horizontal 97
ink sprays 189
self-test report 128
special print jobs 80
specifications 310
transparencies 88
troubleshooting 177
vertical streaks 171
Web pages 90
print cartridges
Readme file 139
recycle
ink cartridges 311
red-eye, remove 97
reduce/enlarge
missing 245
print borderless 80
print on photo paper 81
remove red-eye 97
rotate 98, 118
resize 112
regulatory notices
declaration of conformity
(European Economic
Area) 317
regulatory model
identification number 315
wireless statements 318
reinstall software 148
removing ink from skin and
clothing 126
poor fax printout quality 163
poor printout quality 160
portrait orientation 76
postcards
load 66
posters 89
Power saving 21
preview copy 108
preview print job 77
print
print quality
smeared ink 160
print quality report 129
print settings
brightness 77
layout 76
orientation 76
paper size 74
paper type 75
print quality 159
reduce/enlarge 77
resizing options 77
resolution 76
replace ink cartridges 123
reports
diagnostic 129
2 or 4 pages on 1 86
addresses 88
blank printout 188
borderless fails 178
borderless photos 80
both sides of page 83
print quality 129
printhead 126
reprint
saturation 77
speed 76
documents 117
features 117
photos 117
printer found screen,
Windows 35
correct order 87
resolution
diagnostic page 129
distorted printout 165
envelopes 88
envelopes print
incorrectly 177
faded 168
printer sharing
usb 23
restore factory settings 21
Windows 23
printer status report 128
printer, align 128
printhead
from computer 73
from software application 73
iron-on transfers 87
labels 88
meaningless characters 182
multiple pages on one
sheet 86
problems 284
printing
slow, troubleshoot 176
Printing Shortcuts tab 78
problems
S
saturation, change in print 77
save
scanned image 103
scan
copy 199
error messages 204
print 177
blank 196
nothing happens 182
on photo paper 81
scan 194
crop incorrect 196
documents 103
edit image 105
fails 195, 196
features 103
from control panel 103
halts 194
page layout incorrect 196
photos 103
preview 77
Q
print quality report 129
printer status report 128
quality, troubleshoot 160,
quality
print 76
quality, copy 111
R
reverse images 87
reversed page order 185
radio, turn off 38
save to computer 103
326
Index
save to memory card 104
stop
copy 115
network connection 155
network setup 149
Passphrase, invalid 156
print quality 160
Readme file 139
USB cable 142
scan specifications 310
text appears as dotted
lines 196
text format incorrect 197
text incorrect 197
to memory card 104
troubleshooting 194
scan 106
Store Demo 22
support
support process 304
system requirements 309
scan glass
clean 133
scan to
menu 13
security
Bluetooth 53
Bluetooth adapter 54
troubleshoot 32
self-test report 128
set
troubleshooting
copy 199
T
error messages 204
memory card 189
scan 194
T-shirt transfers. See iron-on
transfers
technical information
copy specifications 310
paper specifications 309
print specifications 310
scan specifications 310
system requirements 309
telephone numbers,
U
uninstall software 148
upgrade to network 35
URL 43
settings
text
Bluetooth 52
cut off 187
USB cable
country/region 19
language 19
network 36
dotted lines on scan 196
enhance on copies 114
incorrect format on
scan 197
incorrect or missing on
scan 197
USB cable installation 142
restore defaults 38
setup
button 11
menu 13
sharing 35
shift left margin 114
ship your device 307
signal strength 46
sleep state 12
Smart Key 28
smeared ink 160
software application, print
software installation
reinstall 148
speed
V
visibility (Bluetooth) 53
jagged 175
W
meaningless characters 182
not filled in 163
smooth fonts 175
Tips Slideshow 22
total packets
received 48
transmitted 48
total packets received (802.3
wired) 45
total packets transmitted (802.3
wired) 45
Web pages, print 90
wireless
radio, turn off 38
setup wizard,
troubleshoot 149, 153
status 46
Z
zoom
transparencies
button 11
copy 109
load 69
specifications 309
troubleshoot
copy 111
SSID
troubleshoot 153
wireless setting 46
start copy black 11
start copy color 11
fax problems 163
incorrect
measurements 144
jams, paper 70
language, display 144
low signal 155
327
328
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