HP LaserJet P3010 Series Printers
User Guide
Product use
Product management
Product maintenance
Problem solving
Additional product information:
www.hp.com/support/ljp3010series
HP LaserJet P3010 Series Printers
User Guide
Copyright and License
Trademark Credits
Adobe®, Acrobat®, and PostScript® are
trademarks of Adobe Systems Incorporated.
© 2009 Copyright Hewlett-Packard
Development Company, L.P.
Reproduction, adaptation, or translation
without prior written permission is prohibited,
except as allowed under the copyright laws.
Intel® Core™ is a trademark of Intel
Corporation in the U.S. and other countries.
Java™ is a US trademark of Sun
Microsystems, Inc.
The information contained herein is subject
to change without notice.
Microsoft®, Windows®, and Windows®XP
are U.S. registered trademarks of Microsoft
Corporation.
The only warranties for HP products and
services are set forth in the express warranty
statements accompanying such products
and services. Nothing herein should be
construed as constituting an additional
warranty. HP shall not be liable for technical
or editorial errors or omissions contained
herein.
Windows Vista® is either a registered
trademark or trademark of Microsoft
Corporation in the United States and/or other
countries.
UNIX® is a registered trademark of The Open
Group.
Part number: CE524-90910
Edition 1, 4/2009
ENERGY STAR and the ENERGY STAR
mark are registered U.S. marks.
Table of contents
2 Control panel
3 Software for Windows
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iii
4 Use the product with Macintosh
5 Connectivity
iv
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6 Paper and print media
Load Tray 1 ....................................................................................................................... 82
Use paper output options .................................................................................................................. 89
7 Use product features
8 Print tasks
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v
9 Manage and maintain the product
Secure stored jobs ...........................................................................................................118
Lock the formatter ............................................................................................................120
vi
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Solve common Windows problems ................................................................................................. 194
Appendix A Supplies and accessories
Appendix B Service and support
Appendix C Specifications
Appendix D Regulatory information
viii
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x
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Conventions used in this guide
TIP: Tips provide helpful hints or shortcuts.
NOTE: Notes provide important information to explain a concept or to complete a task.
CAUTION: Cautions indicate procedures that you should follow to avoid losing data or damaging the
product.
WARNING! Warnings alert you to specific procedures that you should follow to avoid personal injury,
catastrophic loss of data, or extensive damage to the product.
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Product comparison
HP LaserJet P3015 printer (base
model)
Prints up to 42 pages per minute (ppm) on Letter size paper and
40 ppm on A4 size paper
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CE525A
Contains 96 megabytes (MB) of random access memory (RAM).
Expandable to 1 GB.
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Tray 1 holds up to 100 sheets
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1
Tray 2 holds up to 500 sheets
2
250-sheet face-down output bin
50-sheet face-up output bin
4-line graphical control-panel display
Hi-speed USB 2.0 port
USB port on the front of the product for walk-up printing
Enhanced input/output (EIO) slot
One open dual inline memory module (DIMM) slot
HP LaserJet P3015d printer
CE526A
Has the same features as the HP LaserJet P3015 printer, with the
following differences:
10-key numeric keypad on the control panel
Automatic two-sided (duplex) printing
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1
Contains 128 MB RAM. Expandable to 1 GB
2
Hardware integration pocket for installing third-party security
devices
HP LaserJet P3015n printer
CE527A
Has the same features as the HP LaserJet P3015 printer, with the
following differences:
10-key numeric keypad on the control panel
Embedded HP Jetdirect networking
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1
Contains 128 MB RAM. Expandable to 1 GB
2
Hardware integration pocket for installing third-party security
devices
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Product comparison
3
HP LaserJet P3015dn printer
CE528A
Has the same features as the HP LaserJet P3015 printer, with the
following differences:
10-key numeric keypad on the control panel
Automatic two-sided (duplex) printing
Embedded HP Jetdirect networking
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1
2
Contains 128 MB RAM. Expandable to 1 GB
Hardware integration pocket for installing third-party security
devices
HP LaserJet P3015x printer
CE529A
Has the same features as the HP LaserJet P3015 printer, with the
following differences:
10-key numeric keypad on the control panel
Automatic two-sided (duplex) printing
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1
Embedded HP Jetdirect networking
2
Contains 128 MB RAM. Expandable to 1 GB
One additional 500-sheet input tray (Tray 3)
3
Hardware integration pocket for installing third-party security
devices
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Environmental features
Duplex
Save paper by using duplex printing as your default print setting.
Recycling
Reduce waste by using recycled paper.
Recycle print cartridges by using the HP return process.
Save energy by initiating sleep mode for the product.
Energy savings
HP Smart Web printing
Use HP Smart Web printing to select, store, and organize text and graphics from multiple Web
pages and then edit and print exactly what you see onscreen. It gives you the control you need
for printing meaningful information while minimizing waste.
Job storage
Use the job storage features to manage print jobs. By using job storage, you activate printing
while you are at the shared product, eliminating lost print jobs that are then reprinted.
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Environmental features
5
Product features
Feature
Description
Performance
User interface
540 MHz processor
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Control-panel help
4-line graphical display with numeric keypad. (The keypad is not included for the base model)
HP Easy Printer Care software (a Web-based status and problem-solving tool)
Windows® and Macintosh printer drivers
Embedded Web server to access support and order supplies (for network-connected models
only)
Printer drivers
Resolution
HP PCL 5 Universal Print Driver for Windows (HP UPD PCL 5)
HP PCL 6
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HP postscript emulation Universal Print Driver for Windows (HP UPD PS)
FastRes 1200—produces 1200-dots-per-inch (dpi) print quality for fast, high-quality printing of
business text and graphics
ProRes 1200—produces 1200-dpi printing for the best quality in line art and graphic images
600 dpi—provides the fastest printing
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Storage features
Fonts
Fonts, forms, and other macros
Job retention
103 internal scalable fonts available for PCL and 93 for HP UPD postscript emulation
80 device-matching screen fonts in TrueType format available with the software solution
Additional fonts can be added through USB
Accessories
Connectivity
HP 500-sheet input tray (up to two additional trays)
Hi-Speed Host USB 2.0 connection
HP Jetdirect full-featured embedded print server (for the n, dn, and x models only) with IPv4,
IPv6, and IP Security.
USB port on the front of the product for walk-up printing
HP Web Jetadmin software
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Enhanced input/output (EIO) slot
Supplies
The supplies status page contains information about toner level, page count, and estimated
percent of life remaining.
The product checks for an authentic HP print cartridge at installation.
Internet-enabled supply-ordering capabilities (using HP Easy Printer Care)
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Feature
Description
Supported operating systems
Microsoft® Windows® 2000, Windows® XP, Windows Server 2003, Windows Server 2008,
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and Windows Vista®
Macintosh OS X V10.3, V10.4, V10.5, and later
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Novell NetWare
UNIX®
Linux
Security
Secure Disk Erase
Security lock (optional)
Job retention
User PIN authentication for stored jobs
IPsec security
HP encrypted High Performance EIO hard drive (optional)
Hardware integration pocket for installing third-party security devices (not included for the base
model)
Accessibility
The online user guide is compatible with text screen-readers.
The print cartridge can be installed and removed by using one hand.
All doors and covers can be opened by using one hand.
Paper can be loaded in Tray 1 by using one hand.
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Product features
7
Product views
Front view
1
2
3
4
12
11
5
6
7
1
2
10
9
8
1
Extension for the top output bin
Top output bin
2
3
Top cover (provides access to the print cartridge and the label that lists the model and serial number)
4
Hardware integration pocket for installing third-party security devices (not included for the base model)
5
Control-panel display
6
Control-panel buttons (the 10-key numeric keypad is not available on the base model)
7
USB port for walk-up printing
On/off button
8
9
Optional Tray 4
10
11
12
Optional Tray 3 (included with the x model)
Tray 2
Tray 1 (pull to open)
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Rear view
2
3
4
5
6
1
7
1
2
3
4
5
6
7
Right-side cover (provides access to the DIMM slot and additional USB ports)
RJ.45 network connection (for the n, dn, and x models only)
EIO slot (covered)
Hi-speed USB 2.0 connection, for connecting directly to a computer
Rear door (pull open to a 45° angle for straight-through printing and to a 90° angle to clear jams)
Power connection
Slot for a cable-type security lock
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Product views
9
10 Chapter 1 Product basics
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Control-panel layout
Use the control panel to obtain product and job status information and to configure the product.
1
2
3
4
5
6
7
8
14
13
12
9
11
10
Number
Button or light
Function
1
2
3
Control-panel display
Up arrow
Shows status information, menus, help information, and error messages
Navigates to the previous item in the list, or increases the value of numeric items
Opens and closes the menus
Menu button
4
OK button
Saves the selected value for an item
●
●
Performs the action that is associated with the item that is highlighted on
the control-panel display
Clears an error condition when the condition is clearable
Opens the menus when the product is in the Ready state
On: The product is online and ready to accept data to print.
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5
Ready light
Off: The product cannot accept data because it is offline (paused) or has
experienced an error.
Blinking: The product is going offline. The product stops processing the
●
current job and expels all of the active pages from the paper path.
6
7
Down arrow
Data light
Navigates to the next item in the list, or decreases the value of numeric items
On: The product has data to print, but is waiting to receive all of the data.
Off: The product has no data to print.
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Blinking: The product is processing or printing the data.
8
Attention light
On: The product has experienced a problem. See the control-panel
display.
Off: The product is functioning without error.
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Blinking: Action is required. See the control-panel display.
12 Chapter 2 Control panel
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Number
Button or light
Function
9
Numeric keypad
Enter numeric values
NOTE: This item is not
included for the HP LaserJet
P3011 or HP LaserJet P3015
printers.
10
11
C Clear button
Returns values to their defaults and exits the help screen
NOTE: This item is not
included for the HP LaserJet
P3011 or HP LaserJet P3015
printers.
Folder button
Provides quick access to the RETRIEVE JOB menu
NOTE: This item is not
included for the HP LaserJet
P3011 or HP LaserJet P3015
printers.
12
13
14
Back arrow
Stop button
Help button
Backs up one level in the menu tree or backs up one numeric entry
Cancels the current print job and clears the pages from the product
Provides information about the message on the control-panel display
Exits the Help screen
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Control-panel layout 13
Use the control-panel menus
You can perform most routine printing tasks from the computer through the printer driver or software
program. This is the most convenient way to control the product, and it overrides the product control-
panel settings. See the help files for the software program, or for more information about opening the
You can also control the product by changing settings in the product’s control panel. Use the control
panel to access features not supported by the printer driver or software program, and to configure trays
for paper size and type.
Use the menus
1. Press the Menu button
.
2. Press the down arrow or the up arrow to navigate the listings.
3. Press the OK button to select the option.
4. Press the back arrow to return to the previous level.
5. Press the Menu button
to exit the menu.
6. Press the help button to see more information about an item.
The following are the main menus.
Main menus
SHOW ME HOW
RETRIEVE JOB
INFORMATION
PAPER HANDLING
MANAGE SUPPLIES
CONFIGURE DEVICE
DIAGNOSTICS
SERVICE
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Show Me How menu
Use the SHOW ME HOW menu to print instructions for using the product.
To display: Press the Menu button , and then select the SHOW ME HOW menu.
Item
Explanation
CLEAR JAMS
Provides instructions for clearing jams on the product.
Provides instructions for loading and configuring trays.
LOAD TRAYS
LOAD SPECIAL MEDIA
Provides instructions for loading special print media such as envelopes,
transparencies, and labels.
PRINT BOTH SIDES
SUPPORTED PAPER
PRINT HELP GUIDE
PRODUCT VIEWS
Provides instructions for printing on both sides of the paper (duplex printing).
Provides a list of the supported paper and print media.
Prints a page that shows links to additional help on the Web.
Prints a page that explains the product components.
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Show Me How menu 15
Retrieve job menu
Use the RETRIEVE JOB menu to view listings of all stored jobs.
To display: Press the Menu button , and then select the RETRIEVE JOB menu.
Item
Sub-item
Options
Description
<USER NAME>
Each user who has stored jobs is listed
by name. Select the appropriate user
name to see a list of stored jobs.
ALL JOBS (WITH PIN)
PRINT
This message appears if a user has two
or more stored jobs that require a PIN.
PRINT AND DELETE
DELETE
Either the PRINT option or the PRINT
AND DELETE option displays,
depending on the type of jobs listed.
Use the COPIES option to specify the
number of copies of the job to print.
ALL JOBS (NO PIN)
PRINT
This message appears if a user has two
or more stored jobs that do not require a
PIN.
PRINT AND DELETE
DELETE
Either the PRINT option or the PRINT
AND DELETE option displays,
depending on the type of jobs listed.
Use the COPIES option to specify the
number of copies of the job to print.
<JOB NAME X>
PRINT
Each job is listed by name.
PRINT AND DELETE
DELETE
Either the PRINT option or the PRINT
AND DELETE option displays,
depending on the type of jobs listed.
Use the COPIES option to specify the
number of copies of the job to print.
16 Chapter 2 Control panel
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Item
Sub-item
Options
COPIES
Description
Specifies the number of copies of the job
to print. The default is 1.
For the ALL JOBS (NO PIN) and ALL
JOBS (WITH PIN) menus, two more
options are available:
If you select the JOB option, the
number of copies specified in the
driver are printed.
●
If you select the CUSTOM VALUE
menu, another setting displays
where you can specify the number
of copies of the job to be printed.
The number of copies that were
specified in the driver are multiplied
by the number of copies specified
on the control panel. For example, if
you specified two copies in the
driver and specify two copies on the
control panel, a total of four copies
of the job are printed.
●
USB STORAGE
<FOLDER NAME>
<JOB NAME>
COPIES
This menu displays if you have
connected a USB storage accessory to
the front of the product. Select the folder
and the name of the file, and then select
the number of copies to print.
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Retrieve job menu 17
Information menu
Use the INFORMATION menu to access and print specific product information.
To display: Press the Menu button , and then select the INFORMATION menu.
Item
Description
PRINT MENU MAP
Prints the control-panel menu map, which shows the layout and current
settings of the control-panel menu items.
PRINT CONFIGURATION
Prints the product configuration pages, which show the printer settings and
installed accessories.
PRINT SUPPLIES STATUS PAGE
Prints the approximate remaining life for the supplies; reports statistics on
total number of pages and jobs processed, serial number, page counts, and
maintenance information.
HP provides approximations of the remaining life for the supplies as a
customer convenience. The actual remaining supply levels might be different
than the approximations provided.
PRINT USAGE PAGE
Prints a count of all paper sizes that have passed through the product, lists
whether they were one-sided or two-sided, and reports the page count.
PRINT DEMO PAGE
Prints a demonstration page.
PRINT FILE DIRECTORY
PRINT PCL FONT LIST
PRINT PS FONT LIST
Prints the name and directory of files stored in the product.
Prints the available PCL fonts.
Prints the available PS fonts.
18 Chapter 2 Control panel
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Paper handling menu
Use this menu to configure input trays by size and type. It is important to correctly configure the trays
with this menu before you print for the first time.
To display: Press the Menu button , and then select the PAPER HANDLING menu.
NOTE: If you have used other HP LaserJet products, you might be accustomed to configuring Tray 1
to First mode or Cassette mode. On HP LaserJet P3010 Series printers, setting Tray 1 to ANY SIZE
and ANY TYPE is equivalent to First mode. Setting Tray 1 to a setting other than ANY SIZE or ANY
TYPE is equivalent to Cassette mode.
Menu item
Value
Description
TRAY 1 SIZE
Select a paper size from the list.
Configure the paper size for Tray 1. The
complete list of available sizes.
TRAY 1 TYPE
Select a paper type from the list.
Select a paper size from the list.
Configure the paper type for Tray 1. The
complete list of available types.
TRAY <X> SIZE
Configure the paper size for the indicated
tray. The default size is LETTER or A4,
depending on your country/region. See
on page 75 for a complete list of available
sizes.
X = 2 or optional 3 or 4
TRAY <X> TYPE
Select a paper type from the list.
Configure the paper type for the indicated
for a complete list of available types.
X = 2 or optional 3 or 4
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Paper handling menu 19
Manage supplies menu
Use this menu to configure how the product alerts you when supplies are approaching the estimated
end of life.
To display: Press the Menu button , and then select the MANAGE SUPPLIES menu.
NOTE: Values that have an asterisk (*) are the factory-default values. Some menu items have no
default.
Menu item
Sub-menu item
Values
Description
AT VERY LOW
BLACK CARTRIDGE
STOP
Select what the product should
do when the print cartridge is very
near the end of its estimated life.
PROMPT TO CONTINUE
CONTINUE*
STOP: The product stops until
you replace the cartridge.
PROMPT TO CONTINUE: The
product stops until you clear the
prompt message.
CONTINUE: The product
provides an alert message, but it
continues printing.
USER DEFINED LOW
BLACK CARTRIDGE
Use the arrow buttons or the
numeric keypad to enter the
percentage of estimated
cartridge life at which you want
the product to alert you.
20 Chapter 2 Control panel
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Configure device menu
Use the CONFIGURE DEVICE menu for the following tasks:
Change the default printing settings.
Adjust the print quality.
●
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●
Change the system configuration and I/O options.
Reset the default settings.
Printing menu
These settings affect only jobs without identified properties. Most jobs identify all of the properties and
override the values set from this menu.
To display: Press the Menu button , select the CONFIGURE DEVICE menu, and then select the
PRINTING menu.
NOTE: Values that have an asterisk (*) are the factory-default values. Some menu items have no
default.
Menu item
COPIES
Values
Description
Range: 1 - 32000
Set the default number of copies for print
jobs. The default number is 1.
DEFAULT PAPER SIZE
A list of available sizes appears.
Set the default paper size.
DEFAULT CUSTOM PAPER SIZE
UNIT OF MEASURE
X DIMENSION
Set the default size for any custom print job.
●
●
●
Y DIMENSION
DUPLEX
OFF*
Enable or disable two-sided printing.
ON
NOTE: This menu is available only on the
d, dn, and x models.
DUPLEX BINDING
LONG EDGE*
Change the binding edge for two-sided
printing.
SHORT EDGE
NOTE: This menu is available only on the
d, dn, and x models.
OVERRIDE A4/LETTER
MANUAL FEED
NO
Set the product to print an A4 job on letter-
size paper when no A4 paper is loaded.
YES*
OFF*
ON
Makes the MANUAL FEED setting the
default for jobs that do not select a tray.
EDGE TO EDGE OVERRIDE
NO*
YES
Change the printable area of Letter and A4-
size paper to 2 mm from the left and right
edges for single-sided printing. The
standard printable area is 4 mm from the
left and right edges.
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Configure device menu 21
Menu item
Values
Description
COURIER FONT
REGULAR*
DARK
Select a version of the Courier font.
The DARK setting is an internal Courier
font available on HP LaserJet Series III
printers and older.
WIDE A4
NO *
Change the printable area of A4 paper.
YES
NO: The printable area is seventy-eight 10-
pitch characters on a single line.
YES: The printable area is eighty 10-pitch
characters on a single line.
PRINT PS ERRORS
PRINT PDF ERRORS
OFF*
ON
Print PS error pages.
Print PDF error pages.
OFF*
ON
PCL sub-menu
This menu configures settings for the printer control language.
To display: Press the Menu button , select the CONFIGURE DEVICE menu, select the PRINTING
menu, and then select the PCL menu.
NOTE: Values that have an asterisk (*) are the factory-default values. Some menu items have no
default.
Item
Values
Description
FORM LENGTH
Sets vertical spacing from 5 to 128 lines for default paper
size. The default is 60.
ORIENTATION
PORTRAIT*
Set the default page orientation.
LANDSCAPE
FONT SOURCE
FONT NUMBER
A list of available font sources Selects the font source. The default is INTERNAL.
displays.
The product assigns a number to each font and lists the
numbers on the PCL font list. The range is 0 to 102. The
default is 0.
FONT PITCH
SYMBOL SET
Selects the font pitch. This item might not appear, depending
on the font selected. The range is 0.44 to 99.99. The default
is 10.00.
A list of available symbol sets Selects any one of several available symbol sets at the
displays.
product control panel. A symbol set is a unique grouping of
all the characters in a font. PC-8 or PC-850 is recommended
for line-draw characters. The default is PC-8.
APPEND CR TO LF
NO*
Append a carriage return to each line-feed that is
encountered in backward-compatible PCL jobs (pure text, no
job control). Some environments indicate a new line by only
the line-feed control code.
YES
22 Chapter 2 Control panel
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Item
Values
Description
SUPPRESS BLANK PAGES NO*
YES
When generating your own PCL, extra form feeds are
included that would cause a blank page to be printed. Select
YES for form feeds to be ignored if the page is blank.
MEDIA SOURCE MAPPING
The PCL5 MEDIA SOURCE MAPPING command selects an
input tray by a number that maps to the various available
trays and feeders.
STANDARD*
The numbering is based on newer HP LaserJet printers with
updated changes to the numbering of trays and feeders.
CLASSIC
The numbering is based on HP LaserJet 4 printers andearlier
models.
Print Quality menu
To display: Press the Menu button , select the CONFIGURE DEVICE menu, and then select the
PRINT QUALITY menu.
NOTE: Values that have an asterisk (*) are the factory-default values. Some menu items have no
default.
Item
Sub-item
Sub-item
Values
Description
SET
REGISTRATION
For each tray, setting the registration
shifts the margin alignment to center the
image on the page from top to bottom and
from left to right. You can also align the
image on the front with the image printed
on the back.
ADJUST TRAY <X>
PRINT TEST PAGE Shift from -20 to 20 Print a test page and perform the
along the X or Y
axes. 0 is the
default.
alignment procedure for each tray.
X1 SHIFT
Y1 SHIFT
X2 SHIFT
Y2 SHIFT
When it creates an image, the product
scans across the page from side to side
as the sheet feeds from top to bottom into
the product.
The scan direction is referred to as X. X1
is the scan direction for a single-sided
page or for the first side of a two-sided
page. X2 is the scan direction for the
second side of a two-sided page.
The feed direction is referred to as Y. Y1
is the feed direction for a single-sided
page or for the first side of a two-sided
page. Y2 is the feed direction for the
second side of a two-sided page.
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Configure device menu 23
Item
Sub-item
Sub-item
Values
NORMAL
HIGH2
HIGH1
LOW
Description
FUSER MODES
A list of paper types
displays.
Each paper type has a default fuser
mode. Change the fuser mode only if you
are experiencing problems printing on
certain paper types. After you select a
type of paper, you can select a fuser mode
that is available for that type.
LOW1
RESTORE MODES
Return all fuser-mode settings to the
factory-default settings.
OPTIMIZE
Optimize various print modes to solve
print-quality issues.
RESTORE OPTIMIZE
Return all the settings in the OPTIMIZE
menu to the factory-default values.
RESOLUTION
300
Sets the resolution at which the product
prints.
600
300: Produces draft print quality.
FASTRES 1200*
PRORES 1200
600: Produces high print quality for text.
FASTRES 1200: Produces 1200-dpi print
quality for fast, high-quality printing of
business text and graphics.
PRORES 1200: Produces 1200-dpi print
quality for fast, high-quality printing of line
art and graphic images.
RET
OFF
Use the Resolution Enhancement
technology (REt) setting to produce print
with smooth angles, curves, and edges.
LIGHT
MEDIUM*
DARK
REt does not affect print quality if the
resolution is set to the FASTRES 1200 or
PRORES 1200 settings. All other print
resolutions benefit from REt.
ECONOMODE
OFF*
EconoMode is a feature that allows the
product to use less toner per page.
Selecting this option extends the life of the
toner supply and might reduce the cost
per page. However, it also reduces print
quality. The printed page is adequate for
printing drafts.
ON
HP does not recommend full-time use of
EconoMode. If EconoMode is used full-
time, the toner supply might outlast the
mechanical parts in the print cartridge. If
print quality begins to degrade under
these circumstances, you will need to
install a new print cartridge, even if there
is toner supply remaining in the cartridge.
TONER DENSITY
1 to 5
Lighten or darken the print on the page.
The lightest setting is 1, and the darkest
setting is 5. The default setting of 3 usually
produces the best results.
24 Chapter 2 Control panel
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Item
Sub-item
Sub-item
Values
OFF*
ON
Description
AUTO CLEANING
When auto-cleaning is on, the product
prints a cleaning page when the page
count reaches the CLEANING
INTERVAL setting.
CLEANING
INTERVAL
500*
When AUTO CLEANING is on, this
option specifies the number of pages that
are printed before a cleaning page is
automatically printed.
1000
2000
5000
10000
20000
LETTER*
A4
AUTO CLEANING
SIZE
When AUTO CLEANING is on, this
option specifies the paper size that is
used to print the cleaning page.
CREATE
CLEANING PAGE
Prints a page of instructions for cleaning
excess toner off the pressure roller in the
fuser.
NOTE: This option is available only for
the HP LaserJet P3011 printer, the
HP LaserJet P3015 printer, and the
HP LaserJet P3015n printer.
PROCESS
CLEANING PAGE
Create and process a cleaning page for
cleaning the pressure roller in the fuser.
When the cleaning process runs, a
cleaning page is printed. This page can be
discarded.
ENWW
Configure device menu 25
System setup menu
Use the SYSTEM SETUP menu to change product-configuration defaults such as sleep mode, product
personality (language), and jam recovery.
To display: Press the Menu button , select the CONFIGURE DEVICE menu, and then select the
SYSTEM SETUP menu.
NOTE: Values that have an asterisk (*) are the factory-default values. Some menu items have no
default.
Item
Sub-item
DATE
Values
Description
DATE/TIME
- - - - /[MMM]/[DD] YEAR =
[YYYY]/- - - /[DD] MONTH=
[YYYY]/[MMM]/- - DAY=
YYYY/MMM/DD*
MMM/DD/YYYY
DD/MMM/YYYY
- - :[MM] [PM] HOUR =
[HH]: - - [PM] MINUTE=
[HH]:[MM] - - AM/PM=
12 HOUR*
Set the correct date. The range for
the year is 2009 to 2037.
DATE FORMAT
Choose the order in which the
year, month, and day appear in the
date.
TIME
Select a configuration for
displaying the time.
TIME FORMAT
Select whether to use the 12
HOUR or the 24 HOUR format.
24 HOUR
JOB STORAGE LIMIT
JOB HELD TIMEOUT
Continuous value
Range: 1–100
Default = 32
Specify the number of Quick Copy
jobs that can be stored on the
product.
OFF*
Set the amount of time that Quick
Copy jobs are kept before being
automatically deleted from the
queue. This menu item only
appears when a hard disk is
installed.
1 HOUR
4 HOURS
1 DAY
1 WEEK
SHOW ADDRESS
QUIET MODE
AUTO
Specify whether the product’s IP
address is shown on the display
with the Ready message.
OFF*
OFF*
Reduce noise during printing.
When this setting is turned on, the
product prints at a slower speed.
ON
TRAY BEHAVIOR
Control how the product handles
paper trays and related prompts at
the control panel.
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Item
Sub-item
Values
Description
USE REQUESTED TRAY
EXCLUSIVELY*
FIRST
Set how to handle jobs that have
specified an input tray.
EXCLUSIVELY: The product
never selects a different tray
when the user has indicated
that a specific tray should be
used, even if that tray is
empty.
●
FIRST: The product can pull
from another tray if the
●
specified tray is empty, even
though the user specifically
indicated a tray for the job.
MANUALLY FEED PROMPT ALWAYS*
UNLESS LOADED
Specify when a manual feed
message should appear when the
type or size for a job does not
match the size or type configured
for Tray 1.
ALWAYS: A prompt always
appears before printing a
manual-feed job.
●
UNLESS LOADED: A
message appears only if the
multipurpose tray is empty or
does not match the size or
type of the job.
●
PS DEFER MEDIA
ENABLED*
Specify how paper is handled
when printing from an Adobe PS
print driver.
DISABLED
ENABLED: Use HP’s paper-
handling model.
●
●
DISABLED: Use the Adobe
PS paper-handling model.
SIZE/TYPE PROMPT
DISPLAY*
Specify whether the tray
configuration message appears
whenever a tray is closed.
DO NOT DISPLAY
DISPLAY: The tray
●
●
configuration message
displays when a tray is
closed. You can configure the
tray size or type directly from
this message.
DO NOT DISPLAY: The tray
configuration message does
not display.
ENWW
Configure device menu 27
Item
Sub-item
Values
Description
USE ANOTHER TRAY
ENABLED*
DISABLED
Turn on or off the control-panel
prompt to select another tray when
the specified tray is empty.
ENABLED: The product
prompts either to add paper to
the selected tray or to choose
a different tray.
●
DISABLED: The product
prompts the user to add paper
to the tray that was initially
selected.
●
DUPLEX BLANK PAGES
AUTO*
Control how the product handles
two-sided jobs (duplexing).
YES
AUTO: Enables Smart
Duplexing, which instructs
the product not to process
both sides if the second side
is blank. This can improve
print speed.
●
YES: Disables Smart
Duplexing and forces the
duplexer to flip the sheet of
paper even if it is printed on
only one side.
●
NOTE: This option is available
only for the HP LaserJet P3011n
printer or the HP LaserJet
P3011dn printer.
IMAGE ROTATION
STANDARD*
ALTERNATE
1 MINUTE
Select the ALTERNATE setting if
you are having trouble aligning
images on preprinted forms.
SLEEP DELAY
Reduces power consumption
when the product has been
inactive for the selected period.
15 MINUTES
30 MINUTES*
45 MINUTES
60 MINUTES
90 MINUTES
2 HOURS
WAKE TIME
<DAY OF THE WEEK>
OFF*
Configure the daily wake time for
the product.
CUSTOM
DISPLAY BRIGHTNESS
Range is 1 through 10.
Set the brightness of the control
panel display. The default is 5.
28 Chapter 2 Control panel
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Item
Sub-item
Values
Description
PERSONALITY
AUTO*
PCL
PDF
PS
Set the default personality.
CLEARABLE WARNINGS
AUTO CONTINUE
JOB*
ON
Sets whether a warning is cleared
on the control panel or when
another job is sent.
OFF
ON*
Determines product behavior
when the system generates an
Auto Continuable error.
JAM RECOVERY
AUTO*
OFF
ON
Set whether the product tries to
reprint pages after a jam.
AUTO: The product reprints pages
if enough memory is available for
full-speed two-sided printing.
RAM DISK
AUTO*
Sets how the RAM disk feature is
configured. This is only available if
there is no hard disk installed and
the printer has at least 8 MB of
memory.
OFF
AUTO: The product determines
the optimal RAM disk size based
on the amount of available
memory.
OFF: The RAM disk is disabled,
but a minimal RAM disk is still
active.
LANGUAGE
A listing of available languages
appears.
Set the language for the product.
The default language is
ENGLISH.
ENWW
Configure device menu 29
I/O menu
Items on the I/O (input/output) menu affect the communication between the product and the computer.
If the product contains an HP Jetdirect print server, you can configure basic networking parameters by
using this submenu. You can also configure these and other parameters through HP Web Jetadmin or
the embedded Web server.
To display: Press the Menu button , select the CONFIGURE DEVICE menu, and then select the I/
O menu.
NOTE: Values that have an asterisk (*) are the factory-default values. Some menu items have no
default.
Item
Sub-item
Values
Description
I/O TIMEOUT
Range: 5 - 300
Set the product I/O TIMEOUT in
seconds. The default is 15
seconds.
Adjust timeout for the best
performance. If data from other
ports appears in the middle of your
print job, increase the timeout
value.
EMBEDDED JETDIRECT MENU See the next table for a list of options.
EIO <X> JETDIRECT MENU
Embedded Jetdirect and EIO <X> Jetdirect menus
Item
Sub-item
Sub-item
Values
YES*
NO
Description
INFORMATION
PRINT SEC PAGE
YES: Prints a page that contains the current
security settings on the HP Jetdirect print
server.
NO: A security settings page is not printed.
ON: Enable the TCP/IP protocol.
TCP/IP
ENABLE
ON*
OFF
OFF: Disable the TCP/IP protocol.
HOST NAME
An alphanumeric string, up to 32 characters,
used to identify the product. This name is
listed on the HP Jetdirect configuration page.
The default host name is NPIxxxxxx, where
xxxxxx is the last six digits of the LAN
hardware (MAC) address.
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Item
Sub-item
Sub-item
Values
Description
IPV4 SETTINGS
CONFIG METHOD
BOOTP
DHCP*
Specify the method that TCP/IPv4
parameters are configured on the
HP Jetdirect print server.
AUTO IP
MANUAL
BOOTP: Automatic configuration from a
BootP (Bootstrap Protocol) server.
DHCP: Automatic configuration from a
DHCPv4 (Dynamic Host Configuration
Protocol) server. If selected and a DHCP
lease exists, the DHCP RELEASE and
DHCP RENEW menus are available to set
DHCP lease options.
AUTO IP: Automatic link-local IPv4
addressing. An address in the form
169.254.x.x is assigned automatically.
MANUAL: Use the MANUAL SETTINGS
menu to configure TCP/IPv4 parameters.
MANUAL
SETTINGS
IP ADDRESS
(Available only if the CONFIG METHOD
menu is set to the MANUAL option)
Configure parameters directly from the
product control panel:
SUBNET MASK
DEFAULT
GATEWAY
IP ADDRESS: The unique IP address
(n.n.n.n) of the product, where n is a value
from 0 to 255.
SUBNET MASK: The subnet mask (n.n.n.n)
for the product, where n is a value from 0 to
255.
DEFAULT GATEWAY: The IP address of the
gateway or router used for communications
with other networks.
DEFAULT IP
AUTO IP*
Specify the IP address to default to when the
print server is unable to obtain an IP address
from the network during a forced TCP/IP
reconfiguration (for example, when manually
configured to use BootP or DHCP).
LEGACY
NOTE: This feature assigns a static IP
address that might interfere with a managed
network.
AUTO IP: A link-local IP address 169.254.x.x
is set.
LEGACY: The address 192.0.0.192 is set,
consistent with older HP Jetdirect products.
DHCP RELEASE
YES
Specify whether to release the current DHCP
lease and the leased IP address.
NO*
NOTE: This menu displays if the CONFIG
METHOD is set to the DHCP option and a
DHCP lease for the print server exists.
ENWW
Configure device menu 31
Item
Sub-item
Sub-item
Values
YES
Description
DHCP RENEW
Specify whether the print server requests to
renew the DHCP lease.
NO*
NOTE: This menu appears if the CONFIG
METHOD menu is set to the DHCP option
and a DHCP lease for the print server exists.
PRIMARY DNS
Specify the IP address (n.n.n.n) of a Primary
DNS Server.
SECONDARY DNS
Specify the IP address (n.n.n.n) of a
Secondary Domain Name System (DNS)
Server.
IPV6 SETTINGS
ENABLE
ON*
Enable or disable IPv6 operation on the print
server.
OFF
ADDRESS
MANUAL
SETTINGS
Enable and manually configure a TCP/IPv6
address.
ENABLE
ADDRESS
ENABLE: Choose ON to enable manual
configuration, or OFF to disable manual
configuration. The default is OFF.
●
●
ADDRESS: Type a 32 hexadecimal digit IPv6
node address that uses the colon
hexadecimal syntax.
DHCPV6 POLICY
ROUTER
SPECIFIED*
ROUTER SPECIFIED: The stateful auto-
configuration method to be used by the print
server is determined by a router. The router
specifies whether the print server obtains its
address, its configuration information, or both
from a DHCPv6 server.
ROUTER
UNAVAILABLE
ALWAYS
ROUTER UNAVAILABLE: If a router is not
available, the print server should attempt to
obtain its stateful configuration from a
DHCPv6 server.
ALWAYS: Whether or not a router is
available, the print server always attempts to
obtain its stateful configuration from a
DHCPv6 server.
PRIMARY DNS
Specify an IPv6 address for a primary DNS
server that the print server should use.
SECONDARY DNS
Specify an IPv6 address for a secondary DNS
server that the print server should use.
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Item
Sub-item
Sub-item
Values
Description
PROXY SERVER
Specifies the proxy server to be used by
embedded applications in the product. A
proxy server is typically used by network
clients for Internet access. It caches Web
pages, and provides a degree of Internet
security, for those clients.
To specify a proxy server, enter its IPv4
address or fully-qualified domain name. The
name can be up to 255 octets.
For some networks, you might need to
contact your Internet Service Provider (ISP)
for the proxy server address.
PROXY PORT
IDLE TIMEOUT
Type the port number used by the proxy
server for client support. The port number
identifies the port reserved for proxy activity
on your network, and can be a value from 0
to 65535.
Configure the time period, in seconds, after
which an idle TCP print data connection is
closed (default is 270 seconds, 0 disables the
timeout).
IPX/SPX
ENABLE
ON*
Enable or disable the IPX/SPX protocol.
OFF
FRAME TYPE
AUTO*
EN_8023
EN_II
Select the frame-type setting for your
network.
AUTO: Automatically sets and limits the
frame type to the first one detected.
EN_8022
EN_SNAP
EN_8023, EN_II, EN_8022, and EN_SNAP
are frame-type selections for Ethernet
networks
APPLETALK
DLC/LLC
ENABLE
ON*
OFF
ON*
OFF
Configures an AppleTalk network.
ENABLE
Enable or disable the DLC/LLC protocol.
SECURITY
SECURE WEB
HTTPS REQUIRED* For configuration management, specify
whether the embedded Web server will
HTTPS OPTIONAL
accept communications using HTTPS
(Secure HTTP) only, or both HTTP and
HTTPS.
IPSEC
802.1X
KEEP
Specify the IPSec status on the print server.
DISABLE*
KEEP: IPSec status remains the same as
currently configured.
DISABLE: IPSec operation on the print
server is disabled.
RESET
Specify whether to keep the 802.1X settings
on the print server or to reset them to the
factory defaults.
KEEP*
ENWW
Configure device menu 33
Item
Sub-item
Sub-item
Values
YES
Description
RESET SECURITY
Specify whether the current security settings
on the print server will be saved or reset to
factory defaults.
NO*
DIAGNOSTICS
EMBEDDED TESTS
This menu provides tests to help diagnose
network hardware or TCP/IP network
connection problems.
Embedded tests help to identify whether a
network fault is internal or external to the
product. Use an embedded test to check
hardware and communication paths on the
print server. After you select and enable a test
and set the execution time, you must select
the EXECUTE option to initiate the test.
Depending on the execution time, a selected
test runs continuously until either the product
is turned off, or an error occurs and a
diagnostic page is printed.
LAN HW TEST
YES
CAUTION: Running this embedded test will
erase your TCP/IP configuration.
NO*
Perform an internal loopback test, which
sends and receives packets only on the
internal network hardware. There are no
external transmissions on your network.
HTTP TEST
YES
NO*
YES
NO*
YES
NO*
Check operation of HTTP by retrieving
predefined pages from the product, and test
the embedded Web server.
SNMP TEST
Check operation of SNMP communications
by accessing predefined SNMP objects on
the product.
DATA PATH TEST
Identify data path and corruption problems on
an HP postscript level 3 emulation product.
This test sends a predefined PS file to the
product. However, the test is paperless; the
file does not print.
SELECT ALL
TESTS
YES
Select all available embedded tests.
NO*
EXECUTION TIME
[M]
Specify the length of time (in minutes) that an
embedded test will run. You can select a
value from 0 to 24 minutes. If you select zero
(0), the test runs indefinitely until an error
occurs or the product is turned off.
Data gathered from the HTTP, SNMP, and
Data Path tests is printed after the tests have
completed.
EXECUTE
YES
Select whether to initiate the selected tests.
NO*
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Item
Sub-item
Sub-item
Values
Description
PING TEST
Check network communications. This test
sends link-level packets to a remote network
host, then waits for an appropriate response.
To run a ping test, set the following items:
DEST TYPE
IPV4
IPV6
Specify whether the target product is an IPv4
or IPv6 node.
DEST IPV4
DEST IPV6
PACKET SIZE
Type the IPv4 address.
Type the IPv6 address.
Specify the size of each packet, in bytes, to
be sent to the remote host. The minimum is
64 (default) and the maximum is 2048.
TIMEOUT
COUNT
Specify the length of time, in seconds, to wait
for a response from the remote host. The
default is 1 and the maximum is 100.
Specify the number of ping test packets to
send for this test. Select a value from 0 to 100.
The default is 4. To configure the test to run
continuously, select 0.
PRINT RESULTS
EXECUTE
YES
NO*
YES
NO*
If the ping test was not set for continuous
operation, you can print the test results.
Specify whether to initiate the ping test.
PING RESULTS
View the ping test status and results on the
control panel display. You can select the
following items:
PACKETS SENT
Shows the number of packets (0 - 65535)
sent to the remote host since the most recent
test was initiated or completed. The default is
0.
PACKETS
RECEIVED
Shows the number of packets (0 - 65535)
received from the remote host since the most
recent test was initiated or completed. The
default is 0.
PERCENT LOST
RTT MIN
Shows the percent (0 to 100) of ping test
packets that were sent with no response from
the remote host since the most recent test
was initiated or completed. The default is 0.
Shows the minimum detected round-trip-
time (RTT), from 0 to 4096 milliseconds, for
packet transmission and response. The
default is 0.
RTT MAX
Shows the maximum detected round-trip-
time (RTT), from 0 to 4096 milliseconds, for
packet transmission and response. The
default is 0.
ENWW
Configure device menu 35
Item
Sub-item
Sub-item
Values
Description
RTT AVERAGE
Shows the average round-trip-time (RTT),
from 0 to 4096 milliseconds, for packet
transmission and response. The default is 0.
PING IN
PROGRESS
YES
NO*
YES
NO*
Select whether the control panel indicates
when a ping test is in progress.
REFRESH
When viewing the ping test results, this item
updates the ping test data with current
results. A refresh automatically occurs when
the menu times out or you manually return to
the main menu.
LINK SPEED
AUTO*
The link speed and communication mode of
the print server must match the network. The
available settings depend on the product and
installed print server.
10T HALF
10T FULL
CAUTION: If you change the link setting,
network communications with the print server
and network product might be lost.
100TX HALF
100TX FULL
100TX AUTO
1000TX FULL
AUTO: The print server uses auto-
negotiation to configure itself with the highest
link speed and communication mode
allowed. If auto-negotiation fails, either
100TX HALF or 10T HALF is set depending
on the detected link speed of the hub/switch
port. (A 1000T half-duplex selection is not
supported.)
10T HALF: 10 Mbps, half-duplex operation.
10T FULL: 10 Mbps, full-duplex operation.
100TX HALF: 100 Mbps, half-duplex
operation.
100TX FULL: 100 Mbps, full-duplex
operation.
100TX AUTO: Limits auto-negotiation to a
maximum link speed of 100 Mbps.
1000TX FULL: 1000 Mbps, full-duplex
operation.
Resets menu
Use the RESETS menu to reset factory settings, disable and enable sleep mode, and update the product
after new supplies are installed.
To display: Press the Menu button , select the CONFIGURE DEVICE menu, and then select the
RESETS menu.
NOTE: Values that have an asterisk (*) are the factory-default values. Some menu items have no
default.
36 Chapter 2 Control panel
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Item
Sub-item
Values
Description
RESTORE FACTORY
SETTINGS
Clear the page buffer, remove all
perishable personality data,
reset the printing environment,
and return all default settings to
factory defaults.
SLEEP MODE
OFF
Select whether the product can
enter sleep mode. If you turn this
setting off, you cannot change
any settings in the SLEEP
DELAY menu.
ON*
ENWW
Configure device menu 37
Diagnostics menu
Use the DIAGNOSTICS menu to run tests that can help you identify and solve problems with the product.
To display: Press the Menu button , and then select the DIAGNOSTICS menu.
NOTE: Values that have an asterisk (*) are the factory-default values. Some menu items have no
default.
Item
Sub-item
Values
Description
PRINT EVENT LOG
Prints a report containing the last
50 entries in the product’s event
log, starting with the most recent.
SHOW EVENT LOG
Displays the last 50 events, starting
with the most recent.
PAPER PATH SENSORS
Performs a test on each of the
product’s sensors to determine if
they are working correctly and
displays the status of each sensor.
PAPER PATH TEST
Tests the paper-handling features
of the product, such as the
configuration of the trays.
PRINT TEST PAGE
SOURCE
Generates a page for testing the
paper-handling features. You must
define the path for the test in order
to test specific paper paths.
ALL TRAYS
TRAY 1
TRAY 2*
TRAY 3
TRAY 4
OFF
Specifies whether the test page is
printed from all trays or from a
specific tray.
DUPLEX
Determines whether the duplexer
is included in the test.
ON
NOTE: This option is available
only for the HP LaserJet P3011n
printer and the HP LaserJet
P3011dn printer.
COPIES
1*
Determines how many pages
should be sent from the specified
source as part of the test.
10
50
100
500
MANUAL SENSOR TEST
Performs tests to determine
whether the paper path sensors are
operating correctly.
38 Chapter 2 Control panel
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Item
Sub-item
Values
Description
MANUAL SENSOR
TEST 2
Performs additional tests to
determine whether the paper path
sensors are operating correctly.
COMPONENT TEST
A list of available components
appears.
Activate individual parts
independently to isolate noise,
leaking, and other hardware
issues.
PRINT/STOP TEST
Range is 0 - 60,000 milliseconds.
The default is 0.
Isolates print quality faults more
accurately by stopping the product
in mid-print cycle, which allows you
to see where the image begins to
degrade. This causes a jam
message that might need to be
manually cleared. A service
representative should perform this
test.
PRINT FUSER TEST
PAGE
Print this page to determine the
current status of the fuser.
SIGNATURE CHECK
CANCEL IF BAD*
Configure how the product
responds during a firmware
upgrade if the firmware-upgrade
code does not match the product
signature.
PROMPT IF BAD
Service menu
The SERVICE menu is locked and requires a PIN for access. This menu is intended for use by authorized
service personnel.
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Service menu 39
40 Chapter 2 Control panel
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Supported printer drivers for Windows
HP PCL 6 (default printer driver)
●
●
●
HP postscript emulation Universal Print Driver (HP UPD PS)
HP PCL 5 UPD Universal Print Driver (HP UPD PCL 5) - available for download from www.hp.com/
The printer drivers include online Help.
ENWW
Supported printer drivers for Windows 43
HP Universal Print Driver (UPD)
The HP Universal Print Driver (UPD) for Windows is a single driver that gives you instant access to
virtually any HP LaserJet product, from any location, without downloading separate drivers. It is built on
proven HP print driver technology and has been tested thoroughly and used with many software
programs. It is a powerful solution that performs consistently over time.
The HP UPD communicates directly with each HP product, gathers configuration information, and then
customizes the user interface to show the product’s unique, available features. It automatically enables
features that are available for the product, such as two-sided printing and stapling, so you do not need
to enable them manually.
UPD installation modes
Traditional mode
Use this mode if you are installing the driver from a CD for a single computer.
●
●
When installed from the CD that comes with the product, UPD operates like
traditional printer drivers. It operates with a specific product.
If you use this mode, you must install UPD separately for each computer and
for each product.
●
●
●
●
Dynamic mode
To use this mode, download UPD from the Internet. See www.hp.com/go/
upd.
Dynamic mode allows you to use a single driver installation, so you candiscover
and print to HP products in any location.
Use this mode if you are installing UPD for a workgroup.
44 Chapter 3 Software for Windows
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Select the correct printer driver for Windows
Printer drivers provide access to the product features and allow the computer to communicate with the
product (using a printer language). Check the installation notes and readme files on the product CD for
additional software and languages.
HP PCL 6 driver description
Provided on the product CD and at www.hp.com/go/ljp3010series_software
Provided as the default driver
●
●
●
●
●
Recommended for printing in all Windows environments
Provides the overall best speed, print quality, and product-feature support for most users
Developed to align with the Windows Graphic Device Interface (GDI) for the best speed in Windows
environments
Might not be fully compatible with third-party and custom software programs that are based on
PCL 5
●
HP UPD PS driver description
Provided on the product CD and at www.hp.com/go/ljp3010series_software
●
●
Recommended for printing with Adobe® software programs or with other highly graphics-intensive
software programs
Provides support for printing from postscript emulation needs, or for postscript flash font support
●
HP UPD PCL 5 driver description
Installs from the Add Printer wizard
●
●
●
●
●
Recommended for general office printing in Windows environments
Compatible with previous PCL versions and older HP LaserJet products
The best choice for printing from third-party or custom software programs
The best choice when operating with mixed environments, which require the product to be set to
PCL 5 (UNIX, Linux, mainframe)
Designed for use in corporate Windows environments to provide a single driver for use with multiple
printer models
●
●
Preferred when printing to multiple printer models from a mobile Windows computer
ENWW
Select the correct printer driver for Windows 45
Priority for print settings
Changes to print settings are prioritized depending on where the changes are made:
NOTE: The names of commands and dialog boxes might vary depending on your software program.
Page Setup dialog box: Click Page Setup or a similar command on the File menu of the program
you are working in to open this dialog box. Settings changed here override settings changed
anywhere else.
●
●
●
●
●
Print dialog box: Click Print, Print Setup, or a similar command on the File menu of the program
you are working in to open this dialog box. Settings changed in the Print dialog box have a lower
priority and usually do not override changes made in the Page Setup dialog box.
Printer Properties dialog box (printer driver): Click Properties in the Print dialog box to open
the printer driver. Settings changed in the Printer Properties dialog box usually do not override
settings anywhere else in the printing software. You can change most of the print settings here.
Default printer driver settings: The default printer driver settings determine the settings used in
all print jobs, unless settings are changed in the Page Setup, Print, or Printer Properties dialog
boxes.
Printer control panel settings: Settings changed at the printer control panel have a lower priority
than changes made anywhere else.
46 Chapter 3 Software for Windows
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Change printer-driver settings for Windows
Change the settings for all print jobs Change the default settings for all
Change the product configuration
until the software program is closed
print jobs
settings
1. On the File menu in the software
program, click Print.
1. Windows XP, Windows Server
2003, and Windows Server 2008
(using the default Start menu
view): Click Start, and then click
Printers and Faxes.
1. Windows XP, Windows Server
2003, and Windows Server 2008
(using the default Start menu
view): Click Start, and then click
Printers and Faxes.
2. Select the driver, and then click
Properties or Preferences.
The steps can vary; this procedure is
most common.
-or-
-or-
Windows 2000, Windows XP,
Windows Server 2003, and
Windows Server 2008 (using the
Classic Start menu view): Click
Start, click Settings, and then click
Printers.
Windows 2000, Windows XP,
Windows Server 2003, and
Windows Server 2008 (using the
Classic Start menu view): Click
Start, click Settings, and then click
Printers.
-or-
-or-
Windows Vista: Click Start, click
Control Panel, and then in the
category for Hardware and
Sound click Printer.
Windows Vista: Click Start, click
Control Panel, and then in the
category for Hardware and
Sound click Printer.
2. Right-click the driver icon, and then 2. Right-click the driver icon, and then
select Printing Preferences.
select Properties.
3. Click the Device Settings tab.
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Change printer-driver settings for Windows 47
Remove software for Windows
Windows XP
1. Click Start, Control Panel, and then Add or Remove Programs.
2. Find and select the product from the list.
3. Click the Change/Remove button to remove the software.
Windows Vista
1. Click Start, Control Panel, and then Programs and Features.
2. Find and select the product from the list.
3. Select the Uninstall/Change option.
48 Chapter 3 Software for Windows
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Supported utilities for Windows
HP Web Jetadmin
HP Web Jetadmin is a simple print and imaging peripheral management software tool that helps optimize
product use, control color costs, secure products, and streamline supplies management by enabling
remote configuration, proactive monitoring, security troubleshooting, and reporting of printing and
imaging products.
To download a current version of HP Web Jetadmin and for the latest list of supported host systems,
When installed on a host server, a Windows client can gain access to HP Web Jetadmin by using a
supported Web browser (such as Microsoft® Internet Explorer) by navigating to the HP Web Jetadmin
host.
Embedded Web server
The product is equipped with an embedded Web server, which provides access to information about
product and network activities. This information appears in a Web browser, such as Microsoft Internet
Explorer, Netscape Navigator, Apple Safari, or Firefox.
The embedded Web server resides on the product. It is not loaded on a network server.
The embedded Web server provides an interface to the product that anyone who has a network-
connected computer and a standard Web browser can use. No special software is installed or
configured, but you must have a supported Web browser on your computer. To gain access to the
embedded Web server, type the IP address for the product in the address line of the browser. (To find
the IP address, print a configuration page. For more information about printing a configuration page,
For a complete explanation of the features and functionality of the embedded Web server, see Use the
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Supported utilities for Windows 49
HP Easy Printer Care
HP Easy Printer Care software is a program that you can use for the following tasks:
Check the product status
●
●
●
●
●
●
●
Check the supplies status and use HP SureSupply to shop online for supplies
Set up alerts
View product usage reports
View product documentation
Gain access to troubleshooting and maintenance tools
Use HP Proactive Support to routinely scan your printing system and to prevent potential problems.
HP Proactive Support can update software, firmware, and HP printer drivers.
You can view HP Easy Printer Care software when the product is directly connected to your computer
or when it is connected to a network.
Supported operating systems
●
●
●
Microsoft® Windows 2000, Service Pack 4
Microsoft Windows XP, Service Pack 2 (32-bit and 64-bit)
Microsoft Windows Server 2003, Service Pack 1 (32-bit
and 64-bit)
Microsoft Windows Server 2008 (32-bit and 64-bit)
Microsoft Windows Vista™ (32-bit and 64-bit)
Microsoft Internet Explorer 6.0 or 7.0
●
●
●
Supported browsers
provides updated information about supported browsers and a list of HP products that support HP Easy
Printer Care software.
For more information about using HP Easy Printer Care software, see Open the HP Easy Printer Care
50 Chapter 3 Software for Windows
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52 Chapter 3 Software for Windows
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Software for Macintosh
Supported operating systems for Macintosh
The product supports the following Macintosh operating systems:
Mac OS X V10.3.9, V10.4, V10.5, and later
●
NOTE: For Mac OS X V10.4 and later, PPC and Intel® Core™ Processor Macs are supported.
Supported printer drivers for Macintosh
The HP LaserJet software installer provides PostScript® Printer Description (PPD) files, Printer Dialog
Extensions (PDEs), and the HP Printer Utility for use with Mac OS X and Macintosh computers. The
HP printer PPD and PDE files, in combination with the built-in Apple PostScript printer drivers, provide
full printing functionality and access to specific HP printer features.
Remove software from Macintosh operating systems
You must have administrator rights to remove the software.
Mac OS X V10.3 and V10.4
1. Browse to the following folder:
Library/Printers/PPDs/Contents/Resources
2. Open the <lang>.lproj folder where <lang> is a two-letter language code.
3. Delete the .GZ file for this product.
4. Repeat steps 2 and 3 for each language folder.
Mac OS X V10.5
1. Browse to the following folder:
Library/Printers/PPDs/Contents/Resources
2. Delete the .GZ file for this product.
Priority for print settings for Macintosh
Changes to print settings are prioritized depending on where the changes are made:
NOTE: The names of commands and dialog boxes might vary depending on your software program.
Page Setup dialog box: Click Page Setup or a similar command on the File menu of the program
you are working in to open this dialog box. Settings changed here might override settings changed
anywhere else.
●
●
Print dialog box: Click Print, Print Setup, or a similar command on the File menu of the program
you are working in to open this dialog box. Settings changed in the Print dialog box have a lower
priority and do not override changes made in the Page Setup dialog box.
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Default printer driver settings: The default printer driver settings determine the settings used in
all print jobs, unless settings are changed in the Page Setup, Print, or Printer Properties dialog
boxes.
●
●
Printer control panel settings: Settings changed at the printer control panel have a lower priority
than changes made anywhere else.
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Software for Macintosh 55
Change printer-driver settings for Macintosh
Change the settings for all print jobs Change the default settings for all
Change the product configuration
settings
until the software program is closed
print jobs
1. On the File menu, click Print.
1. On the File menu, click Print.
Mac OS X V10.3 or Mac OS X V10.4
2. Change the settings that you want 2. Change the settings that you want 1. From the Apple menu, click System
on the various menus.
on the various menus.
Preferences and then Print &
Fax.
3. On the Presets menu, click Save
as and type a name for the preset. 2. Click Printer Setup.
These settings are saved in the
3. Click the Installable Options
Presets menu. To use the new settings,
you must select the saved preset option
every time you open a program and print.
menu.
Mac OS X V10.5
1. From the Apple menu, click System
Preferences and then Print &
Fax.
2. Click Options & Supplies.
3. Click the Driver menu.
4. Select the driver from the list, and
configure the installed options.
56 Chapter 4 Use the product with Macintosh
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Software for Macintosh computers
HP Printer Utility
Use the HP Printer Utility to configure, administer, and set up product features that are not available
from the printer driver.
You can use the HP Printer Utility with HP products that are connected to the network with a universal
serial bus (USB) cable, an Ethernet cable, or a wireless connection.
Open the HP Printer Utility
Mac OS X V10.3 or Mac OS X V10.4
Mac OS X V10.5
1. Open the Finder, click Applications, click Utilities, and then double-click
Printer Setup Utility.
2. Select the product that you want to configure, and then click Utility.
1. From the Printer menu, click Printer Utility.
-or-
From the Print Queue, click the Utility icon.
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Software for Macintosh 57
HP Printer Utility features
The HP Printer Utility consists of pages that you open by clicking in the Configuration Settings list.
The following table describes the tasks that you can perform from these pages.
Item
Description
Configuration Page
Supplies Status
HP Support
Prints a configuration page.
Shows the device supplies status and provides links for online supplies-ordering.
Provides access to technical assistance, online supplies ordering, online registration, and
recycling and return information.
File Upload
Transfers files from the computer to the device.
Upload Fonts
Transfers font files from the computer to the device.
Firmware Update
Duplex Mode
Transfers updated firmware files from the computer to the device.
Turns on the automatic two-sided printing mode.
Economode & Toner Density
Resolution
Turns on the Economode setting to conserve toner, or adjusts toner density.
Changes the resolution settings, including the REt setting.
Locks or unlocks storage products, such as a hard disk.
Manages print jobs that are stored on the device hard disk.
Changes the default tray settings.
Lock Resources
Stored Jobs
Trays Configuration
IP Settings
Changes the device network settings and provides access to the embedded Web server.
Bonjour Settings
Provides the ability to turn on or off Bonjour support or change the device service name
that is listed on a network.
Additional Settings
E-mail Alerts
Provides access to the embedded Web server.
Configures the device to send e-mail notices for certain events.
Supported utilities for Macintosh
Embedded Web server
The product is equipped with an embedded Web server, which provides access to information about
product and network activities. For more information, see Embedded Web server sections
58 Chapter 4 Use the product with Macintosh
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Use features in the Macintosh printer driver
Create and use printing presets in Macintosh
Use printing presets to save the current printer driver settings for reuse.
Create a printing preset
1. On the File menu, click Print.
2. Select the driver.
3. Select the print settings.
4. In the Presets box, click Save As..., and type a name for the preset.
5. Click OK.
Use printing presets
1. On the File menu, click Print.
2. Select the driver.
3. In the Presets box, select the printing preset that you want to use.
NOTE: To use printer-driver default settings, select Standard.
Resize documents or print on a custom paper size
You can scale a document to fit on a different size of paper.
1. On the File menu, click Print.
2. Open the Paper Handling menu.
3. In the area for Destination Paper Size, select Scale to fit paper size, and then select the size
from the drop-down list.
4. If you want to use only paper that is smaller than the document, select Scale down only.
Print a cover page
You can print a separate cover page for your document that includes a message (such as “Confidential”).
1. On the File menu, click Print.
2. Select the driver.
3. Open the Cover Page menu, and then select whether to print the cover page Before Document
or After Document.
4. In the Cover Page Type menu, select the message that you want to print on the cover page.
NOTE: To print a blank cover page, select Standard as the Cover Page Type.
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Use features in the Macintosh printer driver 59
Use watermarks
A watermark is a notice, such as “Confidential,” that is printed in the background of each page of a
document.
1. On the File menu, click Print.
2. Open the Watermarks menu.
3. Next to Mode, select the type of watermark to use. Select Watermark to print a semi-transparent
message. Select Overlay to print a message that is not transparent.
4. Next to Pages, select whether to print the watermark on all pages or on the first page only.
5. Next to Text, select one of the standard messages, or select Custom and type a new message in
the box.
6. Select options for the remaining settings.
Print multiple pages on one sheet of paper in Macintosh
You can print more than one page on a single sheet of paper. This feature provides a cost-effective way
to print draft pages.
1. On the File menu, click Print.
2. Select the driver.
3. Open the Layout menu.
4. Next to Pages per Sheet, select the number of pages that you want to print on each sheet (1, 2,
4, 6, 9, or 16).
5. Next to Layout Direction, select the order and placement of the pages on the sheet.
6. Next to Borders, select the type of border to print around each page on the sheet.
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Print on both sides of the page (duplex printing)
Use automatic duplex printing
1. Insert enough paper into one of the trays to accommodate the print job. If you are loading special
paper such as letterhead, load it in one of the following ways:
For Tray 1, load the letterhead paper face-up with the top edge feeding into the product first.
●
●
For all other trays, load the letterhead paper face-down with the top edge at the front of the
tray.
2. On the File menu, click Print.
3. Open the Layout menu.
4. Next to Two-Sided, select either Long-Edge Binding or Short-Edge Binding.
5. Click Print.
Print on both sides manually
1. Insert enough paper into one of the trays to accommodate the print job. If you are loading special
paper such as letterhead, load it in one of the following ways:
For Tray 1, load the letterhead paper face-up with the top edge feeding into the product first.
●
●
For all other trays, load the letterhead paper face-down with the top edge at the front of the
tray.
2. On the File menu, click Print.
3. On the Finishing menu, select Manually Print on 2nd Side.
4. Click Print. Follow the instructions in the pop-up window that appears on the computer screen
before placing the output stack in Tray 1 for printing the second half.
5. Go to the product, and remove any blank paper that is in Tray 1.
6. Insert the printed stack face-up into Tray 1 with the top edge feeding into the product first. You
must print the second side from Tray 1.
7. If prompted, press the appropriate control-panel button to continue.
Store jobs
You can store jobs on the product so you can print them at any time. You can share stored jobs with
other users, or you can make them private.
1. On the File menu, click the Print option.
2. Open the Job Storage menu.
3. In the Job Storage Mode drop-down list, select the type of stored job.
4. To use a custom user name or job name, click the Custom button, and then enter the user name
or the job name.
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Use features in the Macintosh printer driver 61
Select which option to use if another stored job already has that name.
Use Job Name + (1 - 99)
Replace Existing File
Append a unique number to the end of the job name.
Overwrite the existing stored job with the new one.
5. If you selected the Stored Job or Personal Job option in step 3, you can protect the job with a
PIN. Type a 4-digit number in the Use PIN to Print field. When other people attempt to print this
job, the product prompts them to enter this PIN number.
Use the Services menu
If the product is connected to a network, use the Services menu to obtain product and supply-status
information.
1. On the File menu, click Print.
2. Open the Services menu.
3. To open the embedded Web server and perform a maintenance task, do the following:
a. Select Device Maintenance.
b. Select a task from the drop-down list.
c. Click Launch.
4. To go to various support Web sites for this product, do the following:
a. Select Services on the Web.
b. Select Internet Services, and select an option from the drop-down list.
c. Click Go!.
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Network configuration
You might need to configure certain network parameters on the product. You can configure these
parameters from the control panel, the embedded Web server, or for most networks, from the HP Web
Jetadmin software.
For a complete list of supported networks and for instructions on configuring network parameters from
software, see the HP Jetdirect Embedded Print Server Administrator’s Guide. The guide comes with
products in which an HP Jetdirect embedded print server is installed.
Supported network protocols
The product supports the TCP/IP network protocol.
Table 5-1 Printing
Service name
Description
port9100 (Direct Mode)
Printing service
Printing service
Line printer daemon (LPD)
Advanced LPD (custom LPD queues)
Protocol and programs associated with line-printer spooling
services installed on TCP/IP systems.
FTP
TCP/IP utility for transferring data between systems.
WS Print
Uses the Microsoft Web Services for Devices (WSD) Print
services on the HP Jetdirect print server.
WS Discovery
Allows Microsoft WS discovery protocols on the HP Jetdirect
print server.
Table 5-2 Network device discovery
Service name
Description
SLP (Service Location Protocol)
Bonjour
Device-discovery protocol, used to help find and configure
network devices. Used primarily by Microsoft-based programs.
Device-discovery protocol, used to help find and configure
network devices. Used primarily by Apple Macintosh-based
programs.
Table 5-3 Messaging and management
Service name
Description
HTTP (Hyper Text Transfer Protocol)
Allows Web browsers to communicate with embedded Web
server.
EWS (embedded Web server)
Allows you to manage the product through a Web browser.
SNMP (Simple Network Management Protocol)
Used by network applications for product management. SNMP
v1, SNMP v3, and standard MIB-II (Management Information
Base) objects are supported.
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Network configuration 65
Table 5-3 Messaging and management (continued)
Service name
Description
LLMNR (Link Local Multicast Name Resolution)
TFTP Configuration
Specifies if the product responds to LLMNR requests over IPv4
and IPv6.
Allows you to use TFTP to download a configuration file
containing additional configuration parameters, such as SNMP
or non-default settings, for an HP Jetdirect print server.
Table 5-4 IP addressing
Service name
Description
DHCP (Dynamic Host Configuration Protocol)
For automatic IP address assignment. The product supports
IPv4 and IPv6. The DHCP server provides the product with an
IP address. Generally, no user intervention is required for the
product to obtain an IP address from a DHCP server.
BOOTP (Bootstrap Protocol)
For automatic IP address assignment. The BOOTP server
provides the product with an IP address. Requires the
administrator to input a product's MAC hardware address on
the BOOTP server for the product to obtain an IP address from
that server.
Auto IP
For automatic IP address assignment. If neither a DHCP
server nor a BOOTP server is present, the product uses this
service to generate a unique IP address.
Table 5-5 Security features
Service name
Description
IPsec/Firewall
Provides network-layer security on IPv4 and IPv6 networks. A
firewall provides simple control of IP traffic. IPsec provides
additional protection through authentication and encryption
protocols.
Kerberos
Allows you to exchange private information across an open
network by assigning a unique key, called a ticket, to each user
who logs on to the network. The ticket is then embedded in
messages to identify the sender.
SNMP v3
Employs a user-based security model for SNMP v3, which
provides user authentication and data privacy through
encryption.
Access control list (ACL)
SSL/TLS
Specifies the individual host systems, or networks of host
systems, that are allowed to access the HP Jetdirect print
server and the attached network product.
Allows you to transmit private documents via the Internet and
guarantee privacy and data integrity between the client and
server applications.
IPsec batch configuration
Provides network-layer security through the simple control of
IP traffic to and from the product. This protocol provides the
benefits of encryption and authentication and allows for
multiple configurations.
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Configure the network product
View or change network settings
Use the embedded Web server to view or change IP configuration settings.
1. Print a configuration page, and locate the IP address.
If you are using IPv4, the IP address contains only digits. It has this format:
●
xxx.xxx.xxx.xxx
If you are using IPv6, the IP address is a hexadecimal combination of characters and digits.
It has a format similar to this:
●
xxxx::xxxx:xxxx:xxxx:xxxx
2. To open the embedded Web server, type the IP address into the address line of a Web browser.
3. Click the Networking tab to obtain network information. You can change settings as needed.
Set or change the network password
Use the embedded Web server to set a network password or change an existing password.
1. Open the embedded Web server, click the Networking tab, and click the Security link.
NOTE: If a password has previously been set, you are prompted to type the password. Type the
password, and then click the Apply button.
2. Type the new password in the New Password box and in the Verify password box.
3. At the bottom of the window, click the Apply button to save the password.
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Network configuration 67
Manually configure IPv4 TCP/IP parameters from the control panel
Use the control-panel menus to manually set an IPv4 address, subnet mask, and default gateway.
1. Press the Menu button
.
2. Open each of the following menus. Press the down arrow to highlight it and then press the OK
button to select it.
a. CONFIGURE DEVICE
b. I/O
c. EMBEDDED JETDIRECT MENU
d. TCP/IP
e. IPV4 SETTINGS
f.
CONFIG METHOD
g. MANUAL
h. MANUAL SETTINGS
i.
IP ADDRESS, SUBNET MASK, or DEFAULT GATEWAY
3. Use the numeric keypad, or press the up arrow or the down arrow to increase or decrease the
number for the first byte of the IP address, subnet mask, or default gateway.
4. Press the OK button to move to the next set of numbers, or press the back arrow to move to the
previous set of numbers.
5. Repeat steps 3 and 4 until the IP address, subnet mask, or default gateway is complete, and then
press the OK button to save the setting.
6. Press the Menu button
to return to the Ready state.
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Manually configure IPv6 TCP/IP parameters from the control panel
Use the control-panel menus to manually set an IPv6 address.
1. Press the Menu button
.
2. Open each of the following menus. Press the down arrow to highlight it and then press the OK
button to select it.
a. CONFIGURE DEVICE
b. I/O
c. EMBEDDED JETDIRECT MENU
d. TCP/IP
e. IPV6 SETTINGS
f.
ADDRESS
g. MANUAL SETTINGS
h. ENABLE
i.
j.
ON
ADDRESS
3. Use the numeric keypad, or press the up arrow or the down arrow to enter the address. Press
the OK button.
NOTE: If you are using the arrow buttons to enter the address, you must press the OK button
after entering each character.
4. Press the up arrow or the down arrow to select the stop character . Press the OK button.
5. Press the Menu button
to return to the Ready state.
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Network configuration 69
Disable network protocols (optional)
By factory default, all supported network protocols are enabled. Disabling unused protocols has the
following benefits:
Decreases product-generated network traffic
●
●
●
●
Prevents unauthorized users from printing to the product
Provides only pertinent information on the configuration page
Allows the product control panel to display protocol-specific error and warning messages
Disable IPX/SPX, AppleTalk, or DLC/LLC
NOTE: Do not disable IPX/SPX in Windows-based systems that print through IPX/SPX.
1. Press the Menu button
.
2. Open each of the following menus. Press the down arrow to highlight it and then press the OK
button to select it.
a. CONFIGURE DEVICE
b. I/O
c. EMBEDDED JETDIRECT MENU
d. IPX/SPX, APPLETALK, or DLC/LLC
e. ENABLE
f.
OFF
3. Press the Menu button
to return to the Ready state.
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Link speed and duplex settings
The link speed and communication mode of the print server must match the network. For most situations,
leave the product in automatic mode. Incorrect changes to the link speed and duplex settings might
prevent the product from communicating with other network devices. If you need to make changes, use
the product control panel.
NOTE: Making changes to these settings causes the product to turn off and then on. Make changes
only when the product is idle.
1. Press the Menu button
.
2. Open each of the following menus. Press the down arrow to highlight it and then press the OK
button to select it.
a. CONFIGURE DEVICE
b. I/O
c. EMBEDDED JETDIRECT MENU
d. LINK SPEED
3. Press the down arrow to highlight one of the following options.
Setting
AUTO
Description
The print server automatically configures itself for the highest link speed and
communication mode allowed on the network.
10T HALF
10 megabytes per second (Mbps), half-duplex operation
10 Mbps, full-duplex operation
10T FULL
100TX HALF
100TX FULL
100TX AUTO
1000TX FULL
100 Mbps, half-duplex operation
100 Mbps, full-duplex operation
Limits auto-negotiation to a maximum link speed of 100 Mbps
1000 Mbps, full-duplex operation
4. Press the OK button. The product turns off and then on.
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Understand paper and print media use
This product supports a variety of paper and other print media in accordance with the guidelines in this
user guide. Paper or print media that does not meet these guidelines might cause poor print quality,
increased jams, and premature wear on the product.
For best results, use only HP-brand paper and print media designed for laser printers or multiuse. Do
not use paper or print media made for inkjet printers. Hewlett-Packard Company cannot recommend
the use of other brands of media because HP cannot control their quality.
It is possible for paper to meet all of the guidelines in this user guide and still not produce satisfactory
results. This might be the result of improper handling, unacceptable temperature and/or humidity levels,
or other variables over which Hewlett-Packard has no control.
CAUTION: Using paper or print media that does not meet Hewlett-Packard's specifications might
cause problems for the product, requiring repair. This repair is not covered by the Hewlett-Packard
warranty or service agreements.
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Supported paper and print media sizes
NOTE: To obtain best results, select the correct paper size and type in the printer driver before printing.
Table 6-1 Supported paper and print media sizes
Size and dimensions
Tray 1
Tray 2 and the
optional 500-sheet
trays
Duplexer
(d, dn, and x models only)
Letter
216 x 279 mm (8.5 x 11 in)
Legal
216 x 356 mm (8.5 x 14 in)
Executive
184 x 267 mm (7.24 x 10.51 in)
Statement
140 x 216 mm (5.5 x 8.5 in)
8.5 x 13
216 x 330 mm (8.5 x 13 in)
3 x 5
76 x 127 mm (3 x 5 in)
4 x 6
102 x 152 mm (4 x 6 in)
5 x 7
127 x 188 mm (5 x 7 in)
5 x 8
127 x 203 mm (5 x 8 in)
A4
210 x 297 mm (8.27 x 11.69 in)
A5
148 x 210 mm (5.83 x 8.27 in)
A6
105 x 148 mm (4.1 x 5.8 in)
B5 (JIS)
182 x 257 mm (7.2 x 10.1 in)
B6 (JIS)
128 x 182 mm (5.0 x 7.2 in)
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Supported paper and print media sizes 75
Table 6-1 Supported paper and print media sizes (continued)
Size and dimensions
Tray 1
Tray 2 and the
optional 500-sheet
trays
Duplexer
(d, dn, and x models only)
10 x 15 cm
100 x 150 mm (3.9 x 5.9 in)
16K
184 x 260 mm (7.2 x 10.2 in)
16K
195 x 270 mm (7.7 x 10.6 in)
16K
197 x 273 mm (7.8 x 10.8 in)
Double Postcard (JIS)
148 x 200 mm (5.8 x 7.9 in)
Custom
76 x 127 mm to 216 x 356 mm (3.0 x 5.0 in to 8.5 x 14 in)
Custom
105 x 148 mm to 216 x 356 mm (4.13 x 5.83 in to 8.5 x 14
in)
Custom
210 x 280 mm to 216 x 356 mm (8.27 x 11 in to 8.5 x 14 in)
Envelope Commercial #10
105 x 241 mm (4.13 x 9.49 in)
Envelope DL ISO
110 x 220 mm (4.33 x 8.66 in)
Envelope C5 ISO
162 x 229 mm (6.93 x 9.84 in)
Envelope B5 ISO
176 x 250 mm (6.7 x 9.8 in)
Envelope Monarch #7-3/4
98 x 191 mm (3.9 x 7.5 in)
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Custom paper sizes
This product supports a variety of custom paper sizes that are within the minimum- and maximum-size
guidelines for the product but are not listed in the supported paper sizes table. When using a supported
custom size, specify the custom size in the print driver, and load the paper in a tray that supports custom
sizes.
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Custom paper sizes 77
Supported paper and print media types
For a complete list of specific HP-brand paper that this product supports, go to www.hp.com/support/
Paper type (control panel)
Paper type (printer driver)
Tray 1
Tray 2 and
optional 500-
sheet trays
Automatic
duplex printing
PLAIN
Plain
LIGHT 60–74 G/M2
BOND
Light 60-75g
Bond
RECYCLED
Recycled
MIDWEIGHT 96–110 G/M2
HEAVY 111–130 G/M2
EXTRA HEAVY 131–175 G/M2
CARDSTOCK
Midweight
Heavy
Extra Heavy
Cardstock
Monochrome Laser Transparency
Labels
MONO TRANSPARENCY
LABELS
LETTERHEAD
ENVELOPE
Letterhead
Envelope
PREPRINTED
PREPUNCHED
COLORED
Preprinted
Prepunched
Colored
ROUGH
Rough
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Tray and bin capacity
Tray or bin
Paper type
Specifications
Quantity
Tray 1
Paper
Range:
Maximum stack height: 12 mm
(0.5 in)
60 g/m2 (16 lb) bond to 199 g/m2
(53 lb) bond
Equivalent to 100 sheets of 75
g/m2 (20 lb) bond
75 g/m2 (20 lb) bond to 90 g/m2
(24 lb) bond
Envelopes
Labels
Up to 10 envelopes
0.10 to 0.14 mm (0.004 to 0.005 Maximum stack height: 12 mm
in) thick (0.5 in)
Transparencies
0.10 to 0.14 mm (0.004 to 0.005 Maximum stack height: 12 mm
in) thick
(0.5 in)
Tray 2 and the optional 500-sheet Paper
trays
Range:
Equivalent to 500 sheets of 75
g/m2 (20 lb) bond
60 g/m2 (16 lb) bond to 120 g/m2
(32 lb) bond
Up to 250 sheets of 75 g/m2 (20
lb) bond
Standard top bin
Rear bin
Paper
Paper
Paper
Up to 50 sheets of 75 g/m2 (20 lb)
bond
Duplexer
Range:
60 g/m2 (16 lb) bond to 120 g/m2
(32 lb) bond
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Tray and bin capacity 79
Special paper or print media guidelines
This product supports printing on special media. Use the following guidelines to obtain satisfactory
results. When using special paper or print media, be sure to set the type and size in the printer driver
to obtain the best results.
CAUTION: HP LaserJet products use fusers to bond dry toner particles to the paper in very precise
dots. HP laser paper is designed to withstand this extreme heat. Using inkjet paper could damage the
product.
Media type
Do
Do not
Envelopes
Store envelopes flat.
Do not use envelopes that are
wrinkled, nicked, stuck together, or
otherwise damaged.
●
●
●
Use envelopes where the seam
extends all the way to the corner of
the envelope.
Do not use envelopes that have
clasps, snaps, windows, or coated
linings.
●
Use peel-off adhesive strips that
are approved for use in laser
printers.
●
Do not use self-stick adhesives or
other synthetic materials.
●
●
●
Labels
Use only labels that have no
exposed backing between them.
Do not use labels that have wrinkles
or bubbles, or are damaged.
●
Use labels that lie flat.
Do not print partial sheets of labels.
●
●
●
Use only full sheets of labels.
Transparencies
Use only transparencies that are
approved for use in laser printers.
Do not use transparent print media
not approved for laser printers.
●
Place transparencies on a flat
surface after removing them from
the product.
●
Letterhead or preprinted forms
Heavy paper
Use only letterhead or forms
approved for use in laser printers.
Do not use raised or metallic
letterhead.
●
●
●
●
Use only heavy paper that is
approved for use in laser printers
and meets the weight specifications
for this product.
Do not use paper that is heavier
than the recommended media
specification for this product unless
it is HP paper that has been
approved for use in this product.
Glossy or coated paper
Use only glossy or coated paper
that is approved for use in laser
printers.
Do not use glossy or coated paper
designed for use in inkjet products.
●
●
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Load trays
Paper orientation for loading trays
If you are using paper that requires a specific orientation, load it according to the information in the
following table.
Tray
Single-sided printing
Automatic duplex printing
Envelopes
Tray 1
Face-up
Face-down
Face-up
Top edge leading into the product Bottom edge leading into the
product
Short, postage end leading into
the product
All other trays
Face-down
Face-up
Print envelopes only from Tray 1.
Top edge at the front of the tray Bottom edge at the front of the
tray
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Load trays 81
3. Load the paper into the tray. Make sure that the paper fits under the tabs and below the maximum-
height indicators.
4. Adjust the side guides so that they lightly touch the paper stack but do not bend the paper.
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Load trays 83
Load Tray 2 or an optional 500-sheet tray
CAUTION: To avoid jams, do not load trays while the product is printing.
CAUTION: Do not fan the paper. Fanning can cause misfeeds.
1. Pull the tray out and lift up slightly to remove it completely from the product.
1
2. Pinch the release that is located on the left guide and slide the side guides to the correct paper
size.
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3. Pinch the release that is located on the rear paper guide and slide it to the correct paper size.
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Load trays 85
4. Load the paper into the tray. Make sure that the stack is flat at all four corners and that the top of
the stack is below the maximum-height indicators.
For A6-size paper, stack the paper no higher than the bottom height indicator.
5. Slide the tray completely into the product.
1
2
2
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Configure trays
NOTE: If you have used other HP LaserJet product models, you might be accustomed to configuring
Tray 1 to First mode or Cassette mode. For this product, setting TRAY 1 SIZE to the ANY SIZE setting
and setting TRAY 1 TYPE to ANY TYPE is equivalent to First mode. Setting TRAY 1 SIZE and TRAY 1
TYPE to any other settings is equivalent to Cassette mode.
The product automatically prompts you to configure a tray for type and size in the following situations:
When you load paper into the tray
●
●
When you specify a particular tray or paper type for a print job through the printer driver or a software
program and the tray is not configured to match the print-job’s settings
The following message appears on the control panel: TRAY <X> [TYPE] [SIZE] To change size or
type press OK. To accept settings press
.
NOTE: The prompt does not appear if you are printing from Tray 1, and it is configured for the ANY
SIZE and ANY TYPE settings.
Configure a tray when loading paper
1. Load paper in the tray. Close the tray if you are using Tray 2, 3, or 4.
2. The tray configuration message appears.
3. Press the back arrow to accept the size and type, or press the OK button to choose a different
paper size or paper type.
4. To modify the tray size configuration, press the down arrow to highlight the correct size, and then
press the OK button.
5. To modify the tray type configuration, press the down arrow to highlight the correct type, and
then press the OK button.
Configure a tray to match print job settings
1. In the software program, specify the source tray, the paper size, and the paper type, and then click
Print.
2. If the tray needs to be configured, the LOAD TRAY <X> [TYPE] [SIZE] message appears.
3. Load the tray with the specified type and size of paper, and then close the tray.
4. When the TRAY <X> SIZE = <Size> message appears, press the OK button to confirm the size.
To specify a custom size, first press the down arrow to highlight the correct unit of measure. Use
the up or down arrows
to set the X and Y dimensions, and then press the OK button.
5. When the TRAY<X> TYPE=<TYPE> message appears, press the OK button to confirm the type
and continue with the job.
Configure a tray by using the Paper Handling menu
1. Press the Menu button
.
2. Press the down arrow to highlight the PAPER HANDLING menu, and then press the OK button.
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Configure trays 87
3. Press the down arrow to highlight the size or type setting for the desired tray, and then press the
OK button.
4. Press the up arrow or the down arrow to highlight the size or type. If you select a custom size,
select the unit of measure, and then set the X dimension and the Y dimension.
5. Press the OK button to save your selection.
6. Press the Menu button
to exit the menus.
Select the paper by source, type, or size
Three settings affect how the printer driver tries to pull paper when you send a print job. Source,
Type, and Size settings appear in the Page Setup, Print, or Print Properties dialog boxes in most
software programs. Unless you change these settings, the product automatically selects a tray, using
the default settings.
Source
To print by source, select a specific tray for the product to pull from. If you select a tray that is configured
for a type or size that does not match your print job, the product prompts you to load the tray with the
type or size of paper for your job before printing it. When you load the tray, the product begins printing.
Type and size
Printing by type or size means that you want the product to pull from the tray that is loaded with the
correct type and size of paper. Selecting paper by type rather than source is similar to locking out trays
and helps protect special paper from accidental use. For example, if a tray is configured for letterhead
and you select plain paper, the product will not pull the letterhead from that tray. Instead, it will pull from
a tray that is loaded with plain paper and is configured for plain paper on the product control panel.
Selecting paper by type and size results in significantly better print quality for most paper types. Using
the wrong setting might result in unsatisfactory print quality. Always print by type for special print media,
such as labels or transparencies. Print by size for envelopes, if possible.
To print by type or size, select the type or size from the Page Setup dialog box, the Print dialog
box, or the Print Properties dialog box, depending on the software program.
●
If you often print on a certain type or size of paper, configure a tray for that type or size. Then, when
you select that type or size as you print a job, the product automatically pulls paper from the tray
that is configured for that type or size.
●
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Use paper output options
Print to the top (standard) output bin
The top output bin collects paper face-down, in the correct order. The top output bin should be used for
most print jobs, including transparencies. To use the top output bin, be sure that the rear output bin is
closed. To avoid jams, do not open or close the rear output bin while the product is printing.
1
Print to the rear output bin
The product always prints to the rear output bin if it is open. Paper that is printed to this bin will exit face-
up, with the last page on top (reverse order).
Printing from Tray 1 to the rear output bin provides the straightest path. Opening the rear output bin
might improve performance with the following items:
Envelopes
●
●
●
●
●
Labels
Small custom-size paper
Postcards
Paper heavier than 120 g/m2 (32 lb)
To open the rear output bin, grasp the handle at the top of the bin. Pull the bin down to a 45° angle, and
slide out the extension.
Opening the rear output bin makes the duplexer and the top output bin unavailable. To avoid jams, do
not open or close the rear output bin while the product is printing.
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Use paper output options 89
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Economy settings
EconoMode
This product has an EconoMode option for printing drafts of documents. Using EconoMode can use
less toner and decrease the cost per page. However, using EconoMode can also reduce print quality.
HP does not recommend full-time use of EconoMode. If EconoMode is used full-time, the toner supply
might outlast the mechanical parts in the print cartridge. If print quality begins to degrade under these
circumstances, you will need to install a new print cartridge, even if there is toner supply remaining in
the cartridge.
Enable or disable EconoMode in any of these ways:
At the product control panel, select the CONFIGURE DEVICE menu, and then select the PRINT
QUALITY submenu. EconoMode is turned off by default.
●
●
●
●
In the embedded Web server, open the Settings tab and select the Configure Device option.
Navigate to the Print Quality submenu.
In the HP Printer Utility for Macintosh, click Configuration Settings, and then click Economode
& Toner Density.
In the Windows PCL printer driver, open the Paper/Quality tab, and select the EconoMode option.
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Sleep delay
The adjustable sleep mode feature reduces power consumption when the product has been inactive for
an extended period. You can set the length of time before the product enters sleep mode. The default
setting is 30 MINUTES.
NOTE: The product display dims when the product is in sleep mode. This mode does not affect product
warm-up time.
Set sleep delay
1. Press the Menu button
.
2. Open each of the following menus. Press the down arrow to highlight it and then press the OK
button to select it.
a. CONFIGURE DEVICE
b. SYSTEM SETUP
c. SLEEP DELAY
3. Press the up or down arrow / to select the appropriate time period, and then press the OK button.
4. Press the Menu button
.
Disable or enable sleep mode
1. Press the Menu button
.
2. Open each of the following menus. Press the down arrow to highlight it and then press the OK
button to select it.
a. CONFIGURE DEVICE
b. RESETS
c. SLEEP MODE
3. Press the up arrow or down arrow
/
to select the ON or OFF setting, and then press the OK
button.
4. Press the Menu button
.
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Economy settings 93
Wake time
The wake time feature allows you to instruct the product to wake at a certain time on selected days, to
eliminate waiting for the warm-up and calibration periods. You must have the SLEEP MODE setting on
to set the wake time.
NOTE: Make sure that the real-time clock is set to the correct date and time before you set the wake
time.
Set the real-time clock
Use the real-time clock feature to set the date and time settings. The date and time information is
attached to stored print jobs, so you can identify the most recent versions.
Access the DATE/TIME menu
1.
Press the Menu button
.
2. Open each of the following menus. Press the down arrow to highlight it and then
press the OK button to select it.
a. CONFIGURE DEVICE
b. SYSTEM SETUP
c. DATE/TIME
Set the date
1. From the DATE/TIME menu, highlight and select the DATE menu.
2. Use the numeric keypad, or press the up arrow or down arrow
/
to select the year,
month, and day. Press the OK button after each selection.
Set the date format
Set the time
1. From the DATE/TIME menu, highlight and select the DATE FORMAT menu.
2. Press the up arrow or down arrow
/
to select the date format, and then press the
OK button.
1. From the DATE/TIME menu, highlight and select the TIME menu.
2. Use the numeric keypad, or press the up arrow or down arrow
/
to select the hour,
minute, and AM/PM setting. Press the OK button after each selection.
Set the time format
1. From the DATE/TIME menu, highlight and select the TIME FORMAT menu.
2. Press the up arrow or down arrow
/
to select the time format, and then press the
OK button.
Set the wake time
1. Press the Menu button
.
2. Open each of the following menus. Press the down arrow to highlight it and then press the OK
button to select it.
a. CONFIGURE DEVICE
b. SYSTEM SETUP
c. WAKE TIME
3. Press the up arrow or down arrow / to select the day of the week, and then press the OK button.
4. Press the down arrow to select the CUSTOM setting, and then press the OK button.
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5. Use the numeric keypad, or press the up arrow or down arrow / to select the hour, minutes, and
the AM or PM setting. Press the OK button after each selection.
6. Press the OK button to enter the APPLY TO ALL DAYS menu.
7. Press the up arrow or down arrow
/
to select the YES or the NO setting, and then press the
OK button.
8. If you select NO, use the up arrow or down arrow
/
to set the WAKE TIME setting for the other
days of the week, and then press the OK button to accept each selection.
9. Press the Menu button
.
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Economy settings 95
Use job-storage features
The following job-storage features are available for print jobs:
Proof and hold jobs: This feature provides a quick way to print and proof one copy of a job and
then print the additional copies from the control panel.
●
●
●
●
Personal jobs: When you send a private job to the product, the job does not print until you provide
the required personal identification number (PIN) at the control panel.
Quick Copy jobs: Print the requested number of copies of a job and then store a copy of the job
on the product.
Stored jobs: Store a job such as a personnel form, time sheet, or calendar on the product, so other
users to print the job at any time. Stored jobs also can be protected by a PIN.
CAUTION: If you turn off the product, all Quick Copy, Proof and Hold, and Personal jobs are deleted.
Create a stored job
Use the printer driver to create stored jobs.
Windows
1. On the File menu, click Print.
2. Click Properties, and then click the Job Storage tab.
3. Select the job storage mode that you want.
1. On the File menu, click the Print option.
Macintosh
2. Open the Job Storage menu.
3. In the Job Storage Mode drop-down list, select the type of stored job.
NOTE: To permanently store the job and prevent the product from deleting it when space is needed
for something else, select the Stored Job option in the driver.
Print a stored job
1. If the product has a numeric keypad, press the folder button
to open the RETRIEVE JOB menu.
-or-
Press the Menu button . Press the down arrow to highlight the RETRIEVE JOB menu, and
then press the OK button.
2. Press the down arrow to highlight your user name, and then press the OK button.
3. Press the down arrow to highlight a job name, and then press the OK button.
The PRINT or PRINT AND DELETE option is highlighted.
4. Press the OK button to select the PRINT or PRINT AND DELETE option.
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5. If the job requires a PIN, use the numeric keypad, or press the up arrow or the down arrow to
enter the PIN, and then press the OK button.
NOTE: If you use the up arrow or the down arrow to enter the PIN, press the OK button after
each digit.
6. To print the number of copies specified in the driver when the job was stored, press the OK button.
-or-
To print a different number of copies than you specified in the driver when you stored the job, use
the numeric keypad, or press the up arrow or the down arrow to select the number of copies,
and then press the OK button.
Delete a stored job
NOTE: When you send a stored job that has the same user name and job name as the previous job,
the product adds a number to the end of the job name. To overwrite the previous job, use the Replace
existing file option in the printer driver. If a job is not already stored under the same user and job name,
and the product needs additional space, the product might delete other stored jobs starting with the
oldest. You can change the number of jobs that can be stored from the SYSTEM SETUP menu on the
product control panel.
You can delete a job from the control panel, from the embedded Web server, or from HP Web Jetadmin.
To delete a job from the control panel, use the following procedure:
1. If the product has a numeric keypad, press the folder button
to open the RETRIEVE JOB menu.
-or-
Press the Menu button . Press the down arrow to highlight the RETRIEVE JOB menu, and
then press the OK button.
2. Press the down arrow to highlight your user name, and then press the OK button.
3. Press the down arrow to highlight a job name, and then press the OK button.
4. Press the down arrow to highlight the DELETE option, and then press the OK button.
5. If the job requires a PIN, use the numeric keypad, or press the up arrow or the down arrow to
enter the PIN, and then press the OK button.
NOTE: If you use the up arrow or the down arrow to enter the PIN, press the OK button after
each digit.
6. For jobs that require a PIN, press the OK button to confirm that you want to delete the job.
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Use job-storage features 97
Walk-up USB printing
This product features walk-up USB printing, so you can quickly print files without sending them from a
computer. The product accepts standard USB storage accessories in the USB port on the front of the
product. You can print the following types of files:
.PDF
.PCL
.PS
●
●
●
1. Insert the USB storage accessory into the USB port on the front of the product.
1
2
3
2. The USB STORAGE menu opens. Press the up arrow or the down arrow to highlight the folder
name or the job name, and press the OK button.
3. Use the numeric keypad, or press the up arrow or the down arrow to select the number of
copies to print, and then press the OK button.
4. To print more files, press the OK button to return to the USB STORAGE menu.
5. Retrieve the printed job from the output bin, and remove the USB storage accessory.
NOTE: The USB STORAGE menu displays for a short time and then the product returns to the
Ready state. To open the menu again, open the RETRIEVE JOB menu, and then open the USB
STORAGE menu.
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Cancel a print job
NOTE: It can take some time for all printing to clear after you have canceled a print job.
Stop the current print job from the control panel
1. Press the stop button on the control panel.
2. Press the down arrow to highlight the CANCEL CURRENT JOB option, and then press the
OK button.
Stop the current print job from the software program
When you send the print job, a dialog box appears briefly on the screen, giving you the option to cancel
the print job.
If several requests have been sent to the product through your software, they might be waiting in a print
queue (for example, in Windows Print Manager). See the software documentation for specific
instructions about canceling a print request from the computer.
If a print job is waiting in a print queue or print spooler, delete the print job there.
1. Windows XP, Windows Server 2003, and Windows Server 2008 (using the default Start menu
view): Click Start, click Settings, and then click Printers and Faxes.
-or-
Windows 2000, Windows XP, Windows Server 2003, and Windows Server 2008 (using the
Classic Start menu view): Click Start, click Settings, and then click Printers.
-or-
Windows Vista: Click Start, click Control Panel, and then in the category for Hardware and
Sound click Printer.
2. In the list of printers, double-click the name of this product to open the print queue or spooler.
3. Select the print job that you want to cancel, and then press Delete.
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Use features in the Windows printer driver
NOTE: The following information is for the HP PCL 6 printer driver.
Open the printer driver
How do I
Steps to perform
Open the printer driver
On the File menu in the software program, click Print. Select
the printer, and then click Properties or Preferences.
Get help for any printing option
Click the ? symbol in the upper-right corner of the printer driver,
and then click any item in the printer driver. A pop-up message
displays that provides information about the item. Or, click
Help to open the online Help.
Use printing shortcuts
To perform the following tasks, open the printer driver and click the Printing Shortcuts tab.
How do I
Steps to perform
Use a printing shortcut
Select one of the shortcuts, and then click OK to print the job
with the predefined settings.
NOTE: Always select a shortcut before adjusting any of the
settings on the right side of the screen. If you adjust the settings
and then select a shortcut, all your adjustments are lost.
Create a custom printing shortcut
a) Select an existing shortcut as a base. b) Select the print
options for the new shortcut. c) Click Save As, type a name for
the shortcut, and click OK.
NOTE: Always select a shortcut before adjusting any of the
settings on the right side of the screen. If you adjust the settings
and then select a shortcut, all your adjustments are lost.
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Use features in the Windows printer driver 101
Set paper and quality options
To perform the following tasks, open the printer driver and click the Paper/Quality tab.
How do I
Steps to perform
Select a page size
Select a size from the Paper size drop-down list.
Select a custom page size
a) Click Custom. The Custom Paper Size dialog box opens.
b) Type a name for the custom size, specify the dimensions,
and click OK.
Select a paper source
Select a tray from the Paper source drop-down list.
Select a type from the Paper type drop-down list.
Select a paper type
Print covers on different paper
Print the first or last page on different paper
a) In the Special pages area, click Covers or Print pages on
different paper, and then click Settings. b) Select an option
to print a blank or preprinted front cover, back cover, or both.
Or, select an option to print the first or last page on different
paper. c) Select options from the Paper source and Paper
type drop-down lists, and then click Add. d) Click OK.
Adjust the resolution of printed images
Select draft-quality printing
In the Print Quality area, select an option from the drop-down
list. See the printer-driver online Help for information about
each of the available options.
In the Print Quality area, click EconoMode.
Set document effects
To perform the following tasks, open the printer driver and click the Effects tab.
How do I
Steps to perform
Scale a page to fit on a selected paper size
Click Print document on, and then select a size from the drop-
down list.
Scale a page to be a percent of the actual size
Print a watermark
Click % of actual size, and then type the percent or adjust the
slider bar.
a) Select a watermark from the Watermarks drop-down list.
b) To print the watermark on the first page only, click First page
only. Otherwise, the watermark is printed on each page.
Add or edit watermarks
a) In the Watermarks area, click Edit. The Watermark
Details dialog box opens. b) Specify the settings for the
watermark, and then click OK.
NOTE: The printer driver must be stored on your computer
for this to work.
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Set document finishing options
To perform the following tasks, open the printer driver and click the Finishing tab.
How do I
Steps to perform
Manually print on both sides (duplex)
1. Load paper face-up in Tray 1 or face-down in Tray 2.
NOTE: This information applies to products that do not have
an automatic duplexer.
2. In the printer driver, select the Print on both sides
(manually) check box. If you will bind the document along
the top edge, select the Flip pages up check box.
3. Click the OK button to print the first side of the job.
4. Retrieve the printed stack from the output bin, and place
it with the printed-side facing down in Tray 1 or facing up
in Tray 2.
5. Press the OK button to print the second side of the job.
1. Load paper face-up in Tray 2.
Automatically print on both sides (duplex)
NOTE: This information applies to products that have an
automatic duplexer.
2. In the printer driver, select the Print on both sides check
box. If you will bind the document along the top edge,
select the Flip pages up check box.
3. Click the OK button to print the job.
Print a booklet
a) Select the Print on both sides check box. b) In the Booklet
layout drop-down list, click the Left binding or Right
binding option. The Pages per sheet option automatically
changes to 2 pages per sheet.
Print multiple pages per sheet
Select page orientation
a) Select the number of pages per sheet from the Pages per
sheet drop-down list. b) Select the correct options for Print
page borders, Page order, and Orientation.
a) In the Orientation area, select the Portrait or Landscape
option. b) To print the page image upside down, select the
Rotate by 180 degrees option.
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Use features in the Windows printer driver 103
Set job storage options
To perform the following tasks, open the printer driver and click the Job Storage tab.
How do I
Steps to perform
Print one copy for proof before printing all the copies
In the Job Storage Mode area, click Proof and Hold. The
product prints the first copy only. A message appears on the
product control panel that prompts you to print the rest of the
copies.
Temporarily store a private job on the product and print it later a) In the Job Storage Mode area, click Personal Job. b) In
the Make Job Private area, enter a 4-digit personal
identification number (PIN).
Temporarily store a job on the product
In the Job Storage Mode area, click Quick Copy. One copy
of the job is printed immediately, but you can print more copies
from the product control panel.
NOTE: These jobs are deleted if the product is turned off.
Permanently store a job on the product
In the Job Storage Mode area, click Stored Job.
Make a permanently stored job private so that anyone who
tries to print it must provide a PIN
a) In the Job Storage Mode area, click Stored Job. b) In the
Make Job Private area, click PIN to print, and then enter a 4-
digit personal identification number (PIN).
Receive notification when someone prints a stored job
Set the user name for a stored job
In the Job Notification Options area, click Display Job ID
when printing.
In the User Name area, click User name to use the Windows
default user name. To provide a different user name, click
Custom and type the name.
Specify a name for the stored job
a) In the Job Name area, click Automatic to use the default
job name. To specify a job name, click Custom and type the
name. b) Select an option from the If job name exists drop-
down list. Select Use Job Name + (1-99) to add a number to
the end of the existing name, or select Replace Existing
File to overwrite a job that already has that name.
Obtain support and product-status information
To perform the following tasks, open the printer driver and click the Services tab.
How do I
Steps to perform
Obtain support information for the product and order supplies In the Internet Services drop-down list, select a support
online option, and click Go!
Check the status of the product, including the level of supplies Click the Device and Supplies Status icon. The Device
Status page of the HP embedded Web server opens.
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Set advanced printing options
To perform the following tasks, open the printer driver and click the Advanced tab.
How do I
Steps to perform
Select advanced printing options
In any of the sections, click a current setting to activate a drop-
down list so you can change the setting.
Change the number of copies that are printed
Open the Paper/Output section, and then enter the number of
copies to print. If you select 2 or more copies, you can select
the option to collate the pages.
NOTE: If the software program that you are using does not
provide a way to print a particular number of copies, you can
change the number of copies in the driver.
Changing this setting affects the number of copies for all print
jobs. After your job has printed, restore this setting to the
original value.
Load letterhead or preprinted paper the same way for every
job, whether printing on one or both sides of the page
a) Open the Document Options section, and then open the
Printer Features section. b) In the Alternative Letterhead
Mode drop-down list, select On. c) At the product, load the
paper the same way you would for printing on both sides.
Change the order in which pages are printed
a) Open the Document Options section, and then open the
Layout Options section. b) In the Page Order drop-down list,
select Front to Back to print the pages in the same order as
they are in the document, or select Back to Front to print the
pages in the reverse order.
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Print the information and show-me-how pages
From the product control panel, you can print information pages that give details about the product and
its current configuration. You can also print several show-me-how pages that illustrate common
procedures related to using the product.
Type of page
Name of page
Description
Information pages
PRINT MENU MAP
Prints the control-panel menu map that
shows the layout and current settings for
the control-panel menu items.
PRINT CONFIGURATION
Prints the current product configuration.
If an HP Jetdirect print server is installed,
an HP Jetdirect configuration page also
prints.
PRINT SUPPLIES STATUS PAGE
Prints the approximate remaining life for
the supplies: reports statistics on total
number of pages and jobs processed,
serial number, page counts, and
maintenance information.
HP provides approximations of the
remaining life for the supplies as a
customer convenience. The actual
remaining supply levels might be
different than the approximations
provided.
PRINT USAGE PAGE
Prints a page that shows a count of all
paper sizes that have passed through
the product, lists whether they were one-
sided or two-sided, and shows a page
count.
PRINT DEMO PAGE
Prints a demonstration page.
PRINT FILE DIRECTORY
Prints a file directory that shows
information for all installed mass-storage
devices. This item appears only if a
mass-storage device that contains a
recognized file system is installed in the
product.
PRINT PCL FONT LIST
PRINT PS FONT LIST
Prints a PCL font list that shows all the
PCL fonts that are currently available to
the product.
Prints a PS font list that shows all the PS
fonts that are currently available to the
product.
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Type of page
Name of page
CLEAR JAMS
Description
Show-me-how pages
Prints a page that shows how to clear
paper jams.
LOAD TRAYS
Prints a page that shows how to load the
input trays.
LOAD SPECIAL MEDIA
Prints a page that shows how to load
special paper, such as envelopes and
letterhead.
PRINT BOTH SIDES
SUPPORTED PAPER
PRINT HELP GUIDE
PRODUCT VIEWS
Prints a page that shows how to use the
two-sided (duplex) printing function.
Prints a page that shows supported
paper types and sizes for the product.
Prints a page that shows links to
additional help on the Web.
Prints a page that explains the product
components.
Print the information pages
1. Press the Menu
button.
2. Press the down arrow to highlight the INFORMATION menu, and then press the OK button.
3. Press the down arrow to highlight the required information, and then press the OK button to print.
Print the show-me-how pages
1. Press the Menu
button.
2. Make sure the SHOW ME HOW menu is highlighted, and then press the OK button.
3. Press the down arrow to highlight the required page, and then press the OK button to print.
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Print the information and show-me-how pages 109
Use the HP Easy Printer Care software
Open the HP Easy Printer Care software
Use one of the following methods to open the HP Easy Printer Care software:
On the Start menu, select Programs, select Hewlett-Packard, select HP Easy Printer Care, and
then click Start HP Easy Printer Care.
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●
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In the Windows system tray (in the lower-right corner of the desktop), double-click the HP Easy
Printer Care icon.
Double-click the desktop icon.
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HP Easy Printer Care software sections
HP Easy Printer Care software can provide information about multiple HP products that are on your
network as well as any products that are directly connected to your computer. Some of the items that
are in the following table might not be available for every product.
The Help button (?) in the upper-right corner of each page provides more detailed information about the
options on that page.
Section
Options
Device List tab
Devices list: Shows the products that you can select.
●
When you open the software, this is the
first page that appears.
NOTE: The product information appears either in list form or as icons,
depending on the setting for the View as option.
NOTE: To return to this page from any
tab, click My HP Printers in the left side
of the window.
The information on this tab includes current alerts for the product.
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●
If you click a product in the list, the HP Easy Printer Care opens the
Overview tab for that product.
Compatible Printers
Provides a list of all the HP products that support HP Easy Printer Care software.
Find Other Printers window
Click the Find Other Printers link in the Devices list to open the Find Other
Printers window. The Find Other Printers window provides a utility that detects
other network printers so that you can add them to the My HP Printers list and then
monitor those products from your computer.
Add more products to the
My HP Printers list
Overview tab
Device Status section: This section shows product-identification information
and the product status. It indicates product-alert conditions, such as when a
print cartridge has reached is estimated end of life. After you correct a problem
●
Contains basic status information for the
product
with the product, click the refresh button
window to update the status.
in the upper-right corner of the
Supplies Status section: Shows detailed supplies status, such as the
estimated life remaining in the print cartridge and the status of the paper that
is loaded in each tray.
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●
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Supplies Details link: Opens the supplies status page to view more detailed
information about product supplies, ordering information, and recycling
information.
Support tab
Device Status section: This section shows product-identification information
and the product status. It indicates product-alert conditions, such as a print
cartridge that is at its estimated end of life. After you correct a problem with the
Provides links to support information
product, click the refresh button
update the status.
in the upper-right corner of the window to
Device Management section: Provides links to information about HP Easy
Printer Care, to advanced product settings, and to product usage reports.
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Troubleshooting and Help: Provides links to tools that you can use to resolve
problems, to online product support information, and to online HP experts.
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Section
Options
Settings tab
About: Provides general information about this tab.
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●
Configure product settings, adjust print-
quality settings, and find information
about specific product features
General: Provides information about the product, such as the model number,
serial number, and the settings for date and time, if they are available.
Information Pages: Provides links to print the information pages that are
available for the product.
●
●
NOTE: This tab is not available for
some products.
Capabilities: Provides information about product features, such as duplexing,
the available memory, and the available printing personalities. Click Change
to adjust the settings.
Print Quality: Provides information about print-quality settings. Click
Change to adjust the settings.
●
●
●
Trays / Paper: Provides information about the trays and how they are
configured. Click Change to adjust the settings.
Restore Defaults: Provides a way to restore the product settings to the factory
defaults. Click Restore to restore the settings to the defaults.
HP Proactive Support
When enabled, HP Proactive Support routinely scans your printing system to identify
potential problems. Click the more info link to configure how frequently the scans
occur. This page also provides information about available updates for product
software, firmware, and HP printer drivers. You can accept or decline each
recommended update.
NOTE: This item is available from the
Overview and Support tabs.
Supplies Ordering button
Ordering list: Shows the supplies that you can order for each product. To order
a certain item, click the Order check box for that item in the supplies list. You
can sort the list by product, or by the supplies that need to be ordered the
soonest. The list contains supplies information for every product that is in the
My HP Printers list.
●
Click the Supplies Ordering button on
any tab to open the Supplies Ordering
window, which provides access to online
supplies ordering.
Shop Online for Supplies button: Opens the HP SureSupply Web site in a
new browser window. If you have checked the Order check box for any items,
the information about those items can be transferred to the Web site, where
you will receive information on options for purchasing your selected supplies.
●
●
NOTE: This item is available from the
Overview and Support tabs.
Print Shopping List button: Prints the information for the supplies that have
the Order check box selected.
Alert Settings link
Click Alert Settings to open the Alert Settings window, in which you can configure
alerts for each product.
NOTE: This item is available from the
Overview and Support tabs.
Alerting is on or off: Activates or deactivates the alerts feature.
●
●
Printer Alerts: Select the option to receive alerts for critical errors only, or for
any error.
Job Alerts: For products that support it, you can receive alerts for specific print
●
jobs.
Color Access Control
Use this feature to permit or restrict color printing.
NOTE: This item is available only for
HP color products that support Color
Access Control.
NOTE: This item is available from the
Overview and Support tabs.
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Use the embedded Web server
Use the embedded Web server to view product and network status and to manage printing functions
from your computer instead of from the product control panel.
NOTE: When the product is directly connected to a computer, use the HP Easy Printer Care software
to view the product status.
View product control-panel status information
Determine the remaining life on all supplies and order new ones
View and change tray configurations
●
●
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View and change the product control-panel menu configuration
View and print internal pages
Receive notification of product and supplies events
View and change network configuration
View support content that is specific to the current state of the product
To use the embedded Web server, you must have Microsoft Internet Explorer 5.01 or later or Netscape
6.2 or later for Windows, Mac OS, or Linux (Netscape only). Netscape Navigator 4.7 is required for HP-
UX 10 and HP-UX 11. The embedded Web server works when the product is connected to an IP-based
network. The embedded Web server does not support IPX-based product connections. You do not have
to have Internet access to open and use the embedded Web server.
When the product is connected to the network, the embedded Web server is automatically available.
Open the embedded Web server by using a network connection
In a supported Web browser on your computer, type the product IP address or host name in the
address/URL field. To find the IP address or host name, print a configuration page. See Print the
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Use the embedded Web server 113
Embedded Web server sections
Tab or section
Options
Information tab
Device Status: Shows the product status and shows the estimated life remaining of
●
HP supplies. The page also shows the type and size of print paper set for each tray.
Provides product, status, and
configuration information
To change the default settings, click Change Settings.
Configuration Page: Shows the information found on the configuration page.
●
●
Supplies Status: Shows the estimated life remaining of HP supplies. This page also
provides supplies part numbers. To order new supplies, click Shop for Supplies in
the Other Links area on the left side of the window.
Event Log: Shows a list of all product events and errors. Use the hp instant
support link (in the Other Links area on all embedded Web server pages) to connect
to a set of dynamic Web pages that help you solve Event Log issues and other
problems. These pages also show additional services available for the product.
●
Usage Page: Shows a summary of the number of pages the product has printed,
grouped by size, type, and paper print path.
●
●
Device Information: Shows the product network name, address, and model
information. To customize these entries, click Device Information on the Settings
tab.
Control Panel: Shows messages from the control panel, such as Ready or Sleep
mode on.
●
●
Print: Allows you to send print-ready jobs to the product.
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Tab or section
Options
Settings tab
Configure Device: Configure product default settings. This page contains the
traditional menus found on the control-panel display.
●
●
●
●
Provides the ability to configure the
product from your computer
Tray Sizes/Types: Shows the size and type of paper and print media allowed for
each input tray.
E-mail Server: Network only. Used in conjunction with the Alert Subscriptions page
to set up e-mail alerts.
Alert Subscriptions: Network only. Set up e-mail alerts for various product and
supplies events.
Alert Thresholds: Set the time or value for when the product sends particular alerts.
●
●
AutoSend: Configure the product to send automated e-mails regarding product
configuration and supplies to specific e-mail addresses.
Security: Set a password that must be entered to gain access to the Settings and
Networking tabs as well as portions of the product's control panel and HP Jetdirect
networking. Enable and disable certain features of the product.
●
Edit Other Links: Add or customize a link to another Web site. This link is displayed
in the Other Links area on all embedded Web server pages.
●
●
Device Information: Name the product and assign an asset number to it. Enter the
name and e-mail address for the primary contact who will receive information about
the product.
Language: Determine the language in which to display the embedded Web server
●
information.
Date & Time: Synchronize the time with a network time server.
●
●
Sleep Schedule: Set or edit a wake time for the product to become ready.
NOTE: The Settings tab can be password-protected. If this product is on a network,
always consult with the system administrator before changing settings on this tab.
Networking tab
Network administrators can use this tab to control network-related settings for the product
when it is connected to an IP-based network. This tab does not appear if the product is
directly connected to a computer, or if the product is connected to a network using anything
other than an HP Jetdirect print server.
Provides the ability to change
network settings from your
computer
NOTE: The Networking tab can be password-protected.
Other Links
hp instant support: Connects you to the HP Web site to help you find solutions to
product problems.
●
●
Contains links that connect you to
the Internet
Shop for Supplies: Connects to the HP SureSupply Web site, where you will receive
information on options for purchasing original HP supplies, such as print cartridges
and paper.
Product Support: Connects to the support site for the product, from which you can
find help regarding various topics.
●
●
Show Me How: Connects to information that demonstrates specific tasks for the
product, such as clearing jams and printing on various types of paper.
NOTE: You must have Internet access in order to use any of these links. If you use a
dial-up connection and did not connect when you first opened the embedded Web server,
you must connect before you can visit these Web sites. Connecting might require that you
close the embedded Web server and reopen it.
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Use the embedded Web server 115
Use HP Web Jetadmin software
HP Web Jetadmin is a Web-based software solution for remotely installing, monitoring, and
troubleshooting network-connected peripherals. Management is proactive, allowing network
administrators the ability to resolve issues before users are affected. Download this free, enhanced-
Device plug-ins can be installed into HP Web Jetadmin to provide support for specific product features.
The HP Web Jetadmin software can automatically notify you when new plug-ins are available. On the
Product Update page, follow the directions to automatically connect to the HP Web site and install the
latest device plug-ins for your product.
NOTE: Browsers must be Java™-enabled. Browsing from an Apple PC is not supported.
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Use security features
The product supports security standards and recommended protocols that help you keep the product
secure, protect critical information on your network, and simplify the way you monitor and maintain the
product.
For in-depth information about HP's secure imaging and printing solutions, visit www.hp.com/go/
secureprinting. The site provides links to white papers and FAQ documents about security features.
IP Security
IP Security (IPsec) is a set of protocols that control IP-based network traffic to and from the product.
IPsec provides host-to-host authentication, data integrity, and encryption of network communications.
For products that are connected to the network and have an HP Jetdirect print server, you can configure
IPsec by using the Networking tab in the embedded Web server.
Secure the embedded Web server
2. Click the Settings tab.
3. Click the Security link.
4. Click the Device Security Settings button.
5. Type the password in the New Password box, and type it again in the Verify password box.
6. Click the Apply button. Make note of the password and store it in a safe place.
Secure Disk Erase
To protect deleted data from unauthorized access on the product hard drive, use the Secure Disk Erase
feature in the HP Web Jetadmin software. This feature can securely erase print jobs from the hard
drive.
Secure Disk Erase offers the following levels of disk security:
Non-Secure Fast Erase. This is a simple file-table erase function. Access to the file is removed,
but actual data is retained on the disk until it is overwritten by subsequent data-storage operations.
This is the fastest mode. Non-Secure Fast Erase is the default erase mode.
●
●
Secure Fast Erase. Access to the file is removed, and the data is overwritten with a fixed identical
character pattern. This is slower than Non-Secure Fast Erase, but all data is overwritten. Secure
Fast Erase meets the U.S. Department of Defense 5220-22.M requirements for the clearing of disk
media.
Secure Sanitizing Erase. This level is similar to the Secure Fast Erase mode. In addition, data is
repetitively overwritten by using an algorithm that prevents any residual data persistence. This
mode will impact performance. Secure Sanitizing Erase meets the U.S. Department of Defense
5220-22.M requirements for the sanitization of disk media.
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Use security features 117
Data affected
Data affected by the Secure Disk Erase feature includes temporary files that are created during the print
process, stored jobs, proof and hold jobs, disk-based fonts, disk-based macros (forms), address books,
and HP and third-party applications.
NOTE: Stored jobs will be securely overwritten only when they have been deleted through the
RETRIEVE JOB menu on the product after the appropriate erase mode has been set.
This feature will not impact data that is stored on flash-based product non-volatile RAM (NVRAM) that
is used to store default settings, page counts, and similar data. This feature does not affect data that is
stored on a system RAM disk (if one is used). This feature does not impact data that is stored on the
flash-based system boot RAM.
Changing the Secure Disk Erase mode does not overwrite previous data on the disk, nor does it
immediately perform a full-disk sanitization. Changing the Secure Disk Erase mode changes how the
product cleans up temporary data for jobs after the erase mode has been changed.
Additional Information
For additional information about the HP Secure Disk Erase feature, see the HP support flyer or go to
HP Encrypted High Performance hard disks
This product supports an optional encrypted hard disk that you can install in the EIO accessory slot.
This hard disk provides hardware-based encryption so you can securely store sensitive data without
impacting product performance. This hard disk uses the latest Advanced Encryption Standard (AES)
and has versatile time-saving features and robust functionality.
Hardware integration pocket
The product has a hardware integration pocket in which you can install a third-party security device. The
pocket is on top of the product, behind the control panel. You can connect the third-party device to the
product by using one of the internal USB ports.
NOTE: The hardware integration pocket is not included with the base model.
Secure stored jobs
You can protect jobs that are stored on the product by assigning a PIN to them. Anyone who tries to
print these protected jobs must first enter the PIN at the product control panel.
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Lock the control panel menus
You can lock various menus on the control panel by using the embedded Web server.
1. Open the embedded Web server by entering the product IP address into the address line of a Web
browser.
2. Click the Settings tab, and then click the Security link.
3. Click the Device Security Settings button.
4. In the Control Panel Access Lock area, select the level of security that you want.
Security level
Locked menus
The RETRIEVE JOB menu requires a PIN for access.
Minimum Menu Lock
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
The SYSTEM SETUP menu is locked.
The I/O menu is locked.
The RESETS menu is locked.
Moderate Menu Lock
The RETRIEVE JOB menu requires a PIN for access.
The CONFIGURE DEVICE menu is locked (all submenus).
The DIAGNOSTICS menu is locked.
Intermediate Menu Lock
The RETRIEVE JOB menu requires a PIN for access.
The PAPER HANDLING menu is locked.
The CONFIGURE DEVICE menu is locked (all submenus).
The DIAGNOSTICS menu is locked.
Maximum Menu Lock
The RETRIEVE JOB menu requires a PIN for access.
The INFORMATION menu is locked.
The PAPER HANDLING menu is locked.
The CONFIGURE DEVICE menu is locked (all submenus).
The DIAGNOSTICS menu is locked.
5. Click the Apply button.
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Use security features 119
Manage supplies
Use genuine HP print cartridges for the best printing results.
Print-cartridge storage
Do not remove the print cartridge from its package until you are ready to use it.
CAUTION: To prevent damage to the print cartridge, do not expose it to light for more than a few
minutes.
HP policy on non-HP print cartridges
Hewlett-Packard Company cannot recommend the use of non-HP print cartridges, either new or
remanufactured.
NOTE: Any damage caused by a non-HP print cartridge is not covered under the HP warranty and
service agreements.
To install a new HP print cartridge, see Change the print cartridge on page 122. To recycle the used
cartridge, follow the instructions included with the new cartridge. For more information about recycling,
HP fraud hotline and Web site
Call the HP fraud hotline (1-877-219-3183, toll-free in North America) or go to www.hp.com/go/
anticounterfeit when you install an HP print cartridge and the control-panel message says the cartridge
is non-HP. HP will help determine if the cartridge is genuine and take steps to resolve the problem.
Your print cartridge might not be a genuine HP print cartridge if you notice the following:
You are experiencing a high number of problems with the print cartridge.
●
●
The cartridge does not look like it usually does (for example, the orange pull tab is missing, or the
packaging differs from HP packaging).
Supplies life
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Replace supplies and parts
Supply replacement guidelines
Keep the following guidelines in mind when setting up the product.
Provide enough space above and in the front of the product for removing supplies.
Place the product on a flat, sturdy surface.
●
●
Change the print cartridge
When a print cartridge reaches the end of its estimated useful life, the control panel displays a BLACK
CARTRIDGE VERY LOW message. You do not need to replace the supply at this time unless print
quality is no longer acceptable. When the supply has reached this condition, the HP premium protection
warranty for that supply has ended.
The cartridge-life remaining is an approximation only, and it varies depending on the types of documents
you print and other factors.
You can configure the product to stop when the BLACK CARTRIDGE VERY LOW message displays.
The print cartridge might still be able to produce acceptable print quality. To continue printing, either
replace the supply or use the MANAGE SUPPLIES menu to reconfigure the product to continue printing.
CAUTION: If toner gets on clothing, wipe it off with a dry cloth and wash the clothes in cold water. Hot
water sets toner into fabric.
NOTE: Information about recycling used print cartridges is on the print-cartridge box. See Return and
TIP: To see an animation of this procedure go to this Web site: www.hp.com/go/ljp3010-replace-print-
1. Press the top-cover release button, and open the top cover.
1
1
2
2
3
3
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2. Remove the used print cartridge from the product.
2
3
3. Remove the new print cartridge from the bag. Place the used print cartridge in the bag for recycling.
4. Grasp the front and back of the print cartridge, and distribute the toner by gently rocking the print
cartridge five or six times.
CAUTION: Do not touch the shutter or the surface of the roller.
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Replace supplies and parts 123
5. Remove the shipping tape from the new print cartridge. Discard the tape according to local
regulations.
6. Align the print cartridge with the tracks inside the product, and insert the print cartridge until it is
firmly seated.
2
3
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7. Close the top cover. After a short time, the control panel should display Ready.
1
2
3
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Replace supplies and parts 125
Install memory, internal USB devices, and external I/O
cards
Overview
The formatter has the following open slots and ports for expanding the product's capabilities:
One dual inline memory module (DIMM) slot for upgrading the product with more memory
Two internal USB ports for adding fonts, languages, and other third-party solutions
●
●
●
One external I/O (EIO) slot for adding an external print server, an external hard disk, or a parallel
port
If the product already has an embedded HP Jetdirect print server installed, you can add an
additional networking device in the EIO slot.
To find out how much memory is installed in the product or to find out what is installed in the USB ports
or the EIO slot, print a configuration page.
Install memory
You might want to add more memory to the product if you often print complex graphics, print PostScript
(PS) documents, or use many downloaded fonts. Added memory also gives you more flexibility in
supporting job-storage features, such as quick copying.
This product supports printing PDF files when 96 MB of memory is installed. However, for the best
performance, upgrade the memory to at least 192 MB.
NOTE: Single inline memory modules (SIMMs) used in previous HP LaserJet products are not
compatible with the product.
Install product memory
This product has one DIMM slot.
CAUTION: Static electricity can damage electronic parts. When installing DIMMs, either wear an
antistatic wrist strap or frequently touch the surface of the DIMM antistatic package, and then touch bare
metal on the product.
1. If you have not already done so, print a configuration page to find out how much memory is installed
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2. Turn the product off and disconnect the power cord.
1
2
3. Disconnect all interface cables.
4. Remove the right-side panel by sliding it towards the rear of the product to unlatch it.
1
2
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Install memory, internal USB devices, and external I/O cards 127
5. Remove the DIMM from the antistatic package.
CAUTION: To reduce the possibility of damage caused by static electricity, always wear an
electrostatic discharge (ESD) wrist strap or touch the surface of the antistatic package before
handling DIMMs.
6. Holding the DIMM by the edges, align the notch on the DIMM with the bar in the DIMM slot at an
angle and firmly press the DIMM into the slot until it is fully seated. When installed correctly, the
metal contacts are not visible.
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X
I O
X
I O
X
O
I
X
X O
X O
X O
128 Chapter 9 Manage and maintain the product
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7. Push down on the DIMM until both latches engage the DIMM.
X O
O
X
X O
O
X
O
X
X O
O
X
O
O
O
X
X
X
O
O
O
X
X
X
O
X O
O
O
O
X
X
X
O
O
X
X O
X O
O
X
X
O
X
O
X O
O
X
O
O
X O
O
X
X
X
O
X
X
O
X
X
X
O
X
O
O
X
O
O
X
X
O
O
O
X
X
X
O
O
O
X O
X
X
X
O
O
O
X
X
X
O
X O X O X O
X
X O
O
X
O
X I X
O
O
O
X I X O
O
X I X O
O
X I
X I X O
O
I O
I O
X
O
O
X I X
O
I
X I
O
X O X O
X
O
X I O
X I X O
X I
I O
O
X
X I
O
O
X I
I
X I O
O
X I
X I O
O
X I
NOTE: If you have difficulty inserting the DIMM, make sure the notch on the bottom of the DIMM
is aligned with the bar in the slot. If the DIMM still does not go in, make sure you are using the
correct type of DIMM.
8. Reinstall the right-side panel. Align the tabs on the panel with the slots in the product, and push
the panel toward the front of the product until it latches into place.
1
2
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Install memory, internal USB devices, and external I/O cards 129
9. Reconnect the interface cables and the power cord.
10. Turn the product on.
Check DIMM installation
After installing the DIMM, make sure that the installation was successful.
1. Turn the product on. Check that the Ready light is illuminated after the product has gone through
the startup sequence. If an error message appears, a DIMM might have been incorrectly installed.
3. Check the memory section on the configuration page and compare it to the configuration page that
was printed before the memory installation. If the amount of memory has not increased, the DIMM
might not be installed correctly, or the DIMM might be defective. Repeat the installation procedure.
If necessary, install a different DIMM.
NOTE: If you installed a product language (personality), check the "Installed Personalities and
Options" section on the configuration page. This area should list the new product language.
Save resources (permanent resources)
Utilities or jobs that you download to the product sometimes include resources (for example, fonts,
macros, or patterns). Resources that are internally marked as permanent remain in the product memory
until you turn the product off.
Use the following guidelines if you use the page description language (PDL) ability to mark resources
as permanent. For technical details, see an appropriate PDL reference for PCL or PS.
Mark resources as permanent only when it is absolutely necessary that they remain in memory
while the product is turned on.
●
Send permanent resources to the product only at the beginning of a print job and not while the
product is printing.
●
130 Chapter 9 Manage and maintain the product
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NOTE: Overusing permanent resources or downloading them while the product is printing might affect
product performance or the ability to print complex pages.
Enable memory for Windows
1. Windows XP and Windows Server 2003 (using the default Start menu view): Click Start, click
Settings, and then click Printers and Faxes.
-or-
Windows 2000, Windows XP, and Windows Server 2003 (using the Classic Start menu
view): Click Start, click Settings, and then click Printers.
-or-
Windows Vista: Click Start, click Control Panel, and then in the category for Hardware and
Sound click Printer.
2. Right-click the driver icon, and then select Properties.
3. Click the Device Settings tab.
4. Expand the area for Installable Options.
5. Next to Printer Memory, select the total amount of memory that is installed.
6. Click OK.
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Install memory, internal USB devices, and external I/O cards 131
3. Remove the right-side panel by sliding it towards the rear of the product to unlatch it.
1
2
4. Locate the USB ports near the bottom of the formatter board. Insert the USB device into one of the
ports.
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Install memory, internal USB devices, and external I/O cards 133
5. Reinstall the right-side panel. Align the tabs on the panel with the slots in the product, and push
the panel toward the front of the product until it latches into place.
1
2
6. Reconnect the interface cables and the power cord.
7. Turn the product on.
134 Chapter 9 Manage and maintain the product
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4. If the EIO card requires a cable connection, connect the cable.
5. Turn on the product, and then print a configuration page to verify that the new EIO card is
NOTE: When you print a configuration page, an HP Jetdirect configuration page that contains network
configuration and status information also prints.
Remove an EIO card
1. Turn off the product.
2. Disconnect any cables from the EIO card.
3. Loosen the two screws from the EIO card, and then remove the EIO card from the EIO slot.
4. Place the cover plate from the EIO slot onto the back of the product. Insert and tighten the two
screws.
5. Turn on the product.
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Clean the product
During the printing process, paper, toner, and dust particles can accumulate inside the product. Over
time, this buildup can cause print-quality problems, such as toner specks or smearing (see Solve print-
Clean the exterior
Use a soft, damp, lint-free cloth to wipe dust, smudges, and stains off of the exterior of the device.
Clean the paper path
Create and use the cleaning page
1. Press the Menu button
.
2. Press the up arrow or down arrow / to highlight the CONFIGURE DEVICE menu, and then press
the OK button.
3. Press the up arrow or down arrow
/
to highlight the PRINT QUALITY menu, and then press the
OK button.
4. If the product does not have automatic two-sided printing, press the up arrow or down arrow
/
to highlight the CREATE CLEANING PAGE option, and then press the OK button. If the product
has automatic two-sided printing, go to step 5.
5. Press the up arrow or down arrow
/
to highlight the PROCESS CLEANING PAGE option, and
then press the OK button. The cleaning process takes several minutes.
6. Discard the printed page. The task is complete.
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Clean the product 137
Upgrade the firmware
This product has remote firmware update (RFU) capability. Use this information to upgrade the product
firmware.
Determine the current firmware version
1. Press the Menu button
.
2. Press the down arrow to highlight the INFORMATION menu, and then press the OK button.
3. Press the down arrow to highlight the PRINT CONFIGURATION option, and then press the
OK button to print.
The firmware datecode is listed on the configuration page in the section called Device Information.
The firmware datecode has this format: YYYYMMDD XX.XXX.X.
The first string of numbers is the date, where YYYY represents the year, MM represents the month,
and DD represents the date.
●
The second string of numbers is the firmware version number, in decimal format.
●
Download new firmware from the HP Web site
To download the most recent firmware upgrade for the product, go to www.hp.com/go/
Transfer the new firmware to the product
NOTE: The product can receive an .RFU file update when it is in a Ready state.
The following conditions can affect the time required to transfer the file.
The speed of the host computer that is sending the update.
●
●
●
Any jobs that are ahead of the .RFU job in the queue are completed before the update is processed.
If the process is interrupted before the firmware is downloaded, you must send the firmware file
again.
If power is lost during the firmware update, the update is interrupted and the message Resend
upgrade appears (in English only) on the control-panel display. In this case, you must send the
upgrade by using the USB port.
●
NOTE: The firmware update involves a change in the format of nonvolatile random-access memory
(NVRAM). Any menu settings that are changed from the default settings might return to default settings
and must be changed again if you want settings that are different from the defaults.
Use the flash executable file to update the firmware
This product has flash-based memory, so you can use the flash firmware executable (.EXE) file to
138 Chapter 9 Manage and maintain the product
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NOTE: To use this method, connect the product directly to your computer through a USB cable, and
install the printer driver for this product on your computer.
1. Print a configuration page and note the TCP/IP address.
2. Find the .EXE file on your computer, and double-click it to open the file.
3. From the Select Printer to Update drop-down list, select this product. Click the Start button to
begin the update process.
CAUTION: Do not turn the product off or try to send a print job during this process.
4. When the process is complete, a smiling face icon displays in the dialog box. Click the Exit button.
5. Turn the product off and then on.
6. Print another configuration page and verify that the new firmware datecode is listed.
Use FTP to upload the firmware through a browser
1. Make sure the Internet browser you are using is configured for viewing folders from FTP sites.
These instructions are for Microsoft Internet Explorer.
a. Open the browser and click Tools, and then click Internet Options.
b. Click the Advanced tab.
c. Select the box labeled Enable folder view for FTP sites.
d. Click OK.
2. Print a configuration page and note the TCP/IP address.
3. Open a browser window.
4. In the address line of the browser, type ftp://<ADDRESS>, where <ADDRESS> is the address
of the product. For example, if the TCP/IP address is 192.168.0.90, type ftp://
192.168.0.90.
5. Locate the downloaded .RFU file for the product.
6. Drag and drop the .RFU file onto the PORT icon in the browser window.
NOTE: The product turns off and then on automatically to activate the update. When the update
process is complete, a Ready message displays on the product control panel.
Use FTP to upgrade the firmware on a network connection
1. Take note of the IP address on the HP Jetdirect page. The HP Jetdirect page is the second page
that prints when you print the configuration page.
NOTE: Before upgrading the firmware, make sure that any error messages are cleared from the
control-panel display.
2. Click Start, click Run, and then type cmdto open the command window.
3. Type ftp <TCP/IP ADDRESS>. For example, if the TCP/IP address is 192.168.0.90, type ftp
192.168.0.90.
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Upgrade the firmware 139
4. Go to the folder where the firmware file is stored.
5. Press Enter on the keyboard.
6. When prompted for the user name, press Enter.
7. When prompted for the password, press Enter.
8. Type binat the command prompt.
9. Press Enter. The message 200 Types set to I, Using binary mode to transfer files appears in
the command window.
10. Type putand then the file name. For example, if the file name is ljp3015.rfu, type put
ljp3015.rfu.
11. The download process begins and the firmware is updated on the product. This can take several
minutes. Let the process finish without further interaction with the product or computer.
NOTE: The product automatically turns off and then on again after processing the upgrade.
12. At the command prompt, type byeto exit the ftp command.
13. At the command prompt, type exitto return to the Windows interface.
Use HP Web Jetadmin to upgrade the firmware
To learn how to use HP Web Jetadmin to upgrade the product firmware, go to www.hp.com/go/
Use Microsoft Windows commands to upgrade the firmware
NOTE: This process requires the product to be shared on a network.
1. Click Start, click Run, and then type cmdto open the command window.
2. Type the following: copy /B <FILENAME> \\<COMPUTERNAME>\<SHARENAME>, where
<FILENAME> is the name of the .RFU file (including the path), <COMPUTERNAME> is the name
of the computer from which the product is being shared, and <SHARENAME> is the product share
name. For example: C:\>copy /b C:\ljp3015.rfu \\YOUR_SERVER\YOUR_COMPUTER.
NOTE: If the file name or path includes a space, you must enclose the file name or path in
quotation marks. For example, type: C:\>copy /b "C:\MY DOCUMENTS\ljp3015.rfu" \
\YOUR_SERVER\YOUR_COMPUTER.
3. Press Enter on the keyboard. The control panel shows a message that indicates the progress of
the firmware upgrade. At the end of the upgrade process, the control panel shows the Ready
message. The message One File Copied appears on the computer screen.
Upgrade the HP Jetdirect firmware
The HP Jetdirect network interface in the product has firmware that can be upgraded separately from
the product firmware. This procedure requires that you install HP Web Jetadmin Version 7.0 or later on
140 Chapter 9 Manage and maintain the product
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update the HP Jetdirect firmware by using HP Web Jetadmin.
1. Open the HP Web Jetadmin program.
2. Open the Device Management folder in the drop-down list in the Navigation panel. Navigate to
the Device Lists folder.
3. Select the product that you want to update.
4. In the Device Tools drop-down list, select the Jetdirect Firmware Update option.
5. Under the Jetdirect Firmware Version heading the HP Jetdirect model number and current
firmware version are listed. Make a note of these.
7. Scroll down to the list of HP Jetdirect model numbers, and find the model number you wrote down.
8. Look at the current firmware version for the model, and see if it is later than the version you wrote
down. If it is, right-click on the firmware link, and follow the instructions on the Web page to
download the new firmware file. The file must be saved into the <drive>:\PROGRAM FILES
\HP WEB JETADMIN\DOC\PLUGINS\HPWJA\FIRMWARE\JETDIRECT folder on the computer
that is running the HP Web Jetadmin software.
9. In HP Web Jetadmin, return to the main product list and select the digital sender again.
10. In the Device Tools drop-down list, select the Jetdirect Firmware Update option again.
11. On the HP Jetdirect firmware page, the new firmware version is listed under the Jetdirect
Firmware Available on HP Web Jetadmin heading. Click the Update Firmware Now button to
update the Jetdirect firmware.
NOTE: You can also use FTP or the embedded Web Server to update the HP Jetdirect firmware. For
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Upgrade the firmware 141
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Solve general problems
If the product is not responding correctly, complete the steps in the following checklist, in order. If the
product does not pass a step, follow the corresponding troubleshooting suggestions. If a step resolves
the problem, you can stop without performing the other steps on the checklist.
Troubleshooting checklist
1. Make sure the product Ready light is on. If no lights are on, complete these steps:
a. Check the power-cable connections.
b. Check that the power is turned on.
c. Make sure that the line voltage is correct for the product power configuration. (See the label
that is on the back of the product for voltage requirements.) If you are using a power strip and
its voltage is not within specifications, plug the product directly into the wall. If it is already
plugged into the wall, try a different outlet.
d. If none of these measures restores power, contact HP Customer Care.
2. Check the cabling.
a. Check the cable connection between the product and the computer or network port. Make
sure that the connection is secure.
b. Make sure that the cable itself is not faulty by using a different cable, if possible.
3. Check to see if any messages appear on the control-panel display. If any error messages appear,
4. Ensure that the paper that you are using meets specifications.
product is connected to a network, an HP Jetdirect page also prints.
a. If the pages do not print, check that at least one tray contains paper.
6. If the configuration page prints, check the following items.
a. If the page does not print correctly, the problem is with the product hardware. Contact
HP Customer Care.
b. If the page prints correctly, then the product hardware is working. The problem is with the
computer you are using, with the printer driver, or with the program.
7. Select one of the following options:
Windows: Click Start, click Settings, and then click Printers, or Printers and Faxes. Double-
click the name of the product.
-or-
Mac OS X: Open Print Center or Printer Setup Utility, and double-click the line for the product.
144 Chapter 10 Solve problems
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8. Verify that you have installed the printer driver for this product. Check the program to make sure
that you are using the printer driver for this product.
9. Print a short document from a different program that has worked in the past. If this solution works,
then the problem is with the program you are using. If this solution does not work (the document
does not print) complete these steps:
a. Try printing the job from another computer that has the product software installed.
b. If you connected the product to the network, connect the product directly to a computer with
a USB cable. Redirect the product to the correct port, or reinstall the software, selecting the
new connection type that you are using.
Factors that affect product performance
Several factors affect the time it takes to print a job:
Maximum product speed, measured in pages per minute (ppm)
The use of special paper (such as transparencies, heavy paper, and custom-size paper)
Product processing and download time
●
●
●
●
●
●
●
●
●
●
The complexity and size of graphics
The speed of the computer you are using
The USB connection
The printer I/O configuration
The amount of memory installed in the product
The network operating system and configuration (if applicable)
The printer driver that you are using.
NOTE: Although additional memory can improve how the product handles complex graphics and
improve download times, it will not increase maximum product speed (ppm).
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Solve general problems 145
Interpret control-panel messages
Control-panel message types
Four types of control-panel messages can indicate the status of or problems with the product.
Message type
Description
Status messages
Status messages reflect the current state of the product. They inform you of normal product operation
and require no interaction to clear them. They change as the state of the product changes. Whenever
the product is ready, not busy, and has no pending warning messages, the product displays the
Ready status message.
Warning messages
Error messages
Warning messages inform you of data and print errors. These messages typically alternate with the
Ready message or other status messages and remain until you press the OK button. Some warning
messages are clearable. If you set the CLEARABLE WARNINGS setting to the JOB option in the
CONFIGURE DEVICE menu, the next print job clears these messages.
Error messages communicate that you must perform some action, such as adding paper or clearing
a jam.
Some error messages are autocontinuable. If the AUTO CONTINUE setting is turned on in the
CONFIGURE DEVICE menu, the product continues normal operation after an autocontinuable error
message displays for 10 seconds.
NOTE: Pressing any button during the 10-second autocontinuable error message overrides the
auto-continue feature, and the button function takes precedence. For example, pressing the stop
button
pauses printing and offers the option to cancel the print job.
Critical-error messages Critical error messages inform you of a product failure. You can clear some of these messages by
turning the product off and then on. These messages are not affected by the AUTO CONTINUE
setting. If a critical error persists, service is required.
Control-panel messages
Table 10-1 Control-panel messages
Control panel message
Description
Recommended action
10.XX.YY SUPPLY MEMORY ERROR
For help press
An error has occurred in one or more of the 1. Turn the product off and then on to clear
product's supplies.
the message.
10.00.0Y = memory is defective
10.10.0Y = memory is missing
2. If the message persists, contact an HP-
authorized service or support provider.
11.XX INTERNAL CLOCK ERROR
To continue press OK
The real time clock has experienced an error. Printing can continue, but a prompt appears
every time you turn on the product. To resolve
the issue, contact an HP-authorized service
or support provider.
13.JJ.NT JAM IN <LOCATION>
A jam has occurred in the specified location. Remove the jammed paper.
13.JJ.NT JAM INSIDE <LOCATION>
If the message persists after you have
cleared all jams, a sensor might be stuck or
broken. Contact an HP-authorized service or
support provider.
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Interpret control-panel messages 147
Table 10-1 Control-panel messages (continued)
Control panel message
Description
Recommended action
13.JJ.NT PAPER JAM OPEN INPUT
TRAYS
A jam has occurred in a tray.
1. Open each tray and check for jammed
paper.
alternates with
2. Open the top cover.
Open all trays
3. Remove the print cartridge and any
paper.
4. Reinstall the print cartridge and close
the top cover.
5. Close all trays.
21 PAGE TOO COMPLEX
For help press
The data in the print job is too complex.
1. Press the OK button to print the
transferred data (some data might be
lost).
alternates with
2. If this message displays often, simplify
the print job or install more memory.
21 PAGE TOO COMPLEX
To continue press OK
22 EIO X BUFFER OVERFLOW
To continue press OK
Too much data was sent to the EIO card in
the specified slot [X]. An improper
communications protocol might be in use.
1. Press the OK button to clear the
message. (The job will not be printed.)
2. Check the host configuration. If the
message persists, contact an HP-
Note: EIO 0 is reserved for the HP Jetdirect
embedded print server.
authorized service or support provider.
22 EMBEDDED I/O BUFFER OVERFLOW
To continue press OK
Too much data was sent to the product's
internal HP Jetdirect.
Press the OK button to continue printing.
Some data might be lost.
22 USB I/O BUFFER OVERFLOW
To continue press OK
Too much data was sent to the USB port.
Press the OK button to clear the error
message. (The job will not be printed.)
40 EIO X BAD TRANSMISSION
To continue press OK
The connection has been broken between
the product and the EIO card in the specified message and continue printing.
slot [X].
Press the OK button to clear the error
Note: EIO 0 is reserved for the HP Jetdirect
embedded print server.
40 EMBEDDED I/O BAD TRANSMISSION
To continue press OK
The connection has been broken between
the product and HP Jetdirect print server.
Press the OK button to clear the error
message and continue printing.
41.3 UNEXPECTED SIZE IN TRAY 1
MANUALLY FEED <TYPE> <SIZE>
You have configured Tray 1 for a different
size of paper than the print job requires.
Reload the tray with the correct paper size.
If another tray contains the correct size, the
product prompts you to press the OK button
to use another tray.
148 Chapter 10 Solve problems
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Table 10-1 Control-panel messages (continued)
Control panel message
41.3 UNEXPECTED SIZE IN TRAY <X>
For help press
Description
Recommended action
You have configured the tray for a different
size of paper than the print job requires.
1. Reload the tray with the correct paper
size.
2. Make sure the paper size that is
specified in the software program, the
printer driver, and the control panel are
all the same.
alternates with
LOAD TRAY <X> [TYPE] [SIZE]
To use another tray press OK
3. Press the OK button and scroll to the
TRAY <X> SIZE = <Size> option.
Reconfigure the size in a tray to match
the size required for the print job.
4. If the error does not clear, turn the
product off and then on.
5. If the message persists, contact an HP-
authorized service or support provider.
41.X ERROR
A temporary printing error occurred.
1. Press the OK button. The page
containing the error automatically
reprints if jam recovery is enabled.
For help press
alternates with
2. Turn the product off and then on.
41.X ERROR
3. If the message persists, contact an HP-
authorized service or support provider.
To continue press OK
49.XXXX ERROR
To continue turn off then on
A critical firmware error has occurred.
1. Turn the product off for 20 minutes, and
then turn it on.
This error could be caused by several
external influences that are not directly
related to the product hardware or firmware:
2. If you can isolate the cause of the error
to an external influence, try to resolve
the problem by repairing the external
component.
The computer operating system
The network connection
The printer driver
●
●
●
●
●
3. If the message persists, contact an HP-
authorized service or support provider.
The software program
The document file
To help isolate the cause of the problem,
identify the actions you were performing
before the error occurred.
50.X FUSER ERROR
For help press
A fuser error has occurred.
1. Turn the product off and then on.
2. If the message persists, contact an HP-
authorized service or support provider.
51.XY ERROR
A temporary printing error occurred.
1. Turn the product off and then on.
For help press
2. If the message persists, contact an HP-
authorized service or support provider.
alternates with
51.XY ERROR
To continue turn off then on
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Interpret control-panel messages 149
Table 10-1 Control-panel messages (continued)
Control panel message
Description
Recommended action
52.XY ERROR
A temporary printing error occurred.
1. Turn the product off and then on.
For help press
2. If the message persists, contact an HP-
authorized service or support provider.
alternates with
52.XY ERROR
To continue turn off then on
53.X0.01 ERROR
UNSUPPORTED DIMM
The product does not support the DIMM.
Replace the DIMM with one that the product
supports.
For a list of supported DIMMs, see Part
For instructions to replace the DIMM, see
55.XX.YY DC CONTROLLER ERROR
For help press
A temporary printing error occurred.
1. Turn the product off and then on.
2. If the message persists, contact an HP-
authorized service or support provider.
alternates with
55.XX.YY DC CONTROLLER ERROR
To continue turn off then on
56.X ERROR
A temporary printing error occurred as a
1. Turn the product off and then on.
result of an incorrect input or output request.
For help press
2. If the message persists, contact an HP-
authorized service or support provider.
alternates with
56.X ERROR
To continue turn off then on
57.XX ERROR
A temporary printing error occurred in one of 1. Turn the product off and then on.
the product fans.
For help press
2. If the message persists, contact an HP-
authorized service or support provider.
alternates with
57.XX ERROR
To continue turn off then on
150 Chapter 10 Solve problems
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Table 10-1 Control-panel messages (continued)
Control panel message
58.XX ERROR
Description
Recommended action
A product error has occurred where a
memory tag CPU error was detected, or there
is a problem with the air sensor or power
supply.
To resolve problems with the power supply:
For help press
1. Remove the product from any UPS
supplies, additional power supplies, or
power strips. Plug the product into a wall
outlet and see if this resolves the
problem.
alternates with
58.XX ERROR
To continue turn off then on
2. If the product is already plugged into a
wall outlet, try another power source in
the building that is independent of the
one being used.
Make sure the line voltage and current source
meet the electrical specifications for the
product.
If the message persists, contact an HP-
authorized service or support provider.
59.XY ERROR
A temporary printing error occurred.
1. Turn the product off and then on.
For help press
2. If the message persists, contact an HP-
authorized service or support provider.
alternates with
59.XY ERROR
To continue turn off then on
68.X PERMANENT STORAGE FULL
For help press
The permanent storage is full. Some settings 1. If the error does not clear, turn the
might have been reset to the factory defaults.
product off and then on.
2. Print a configuration page and check the
product settings to determine which
values have changed.
alternates with
68.X PERMANENT STORAGE FULL
To continue press OK
3. To clean up permanent storage, turn the
product off, and then press and hold the
Menu button
while turning the
product on.
4. If the message persists, contact an HP-
authorized service or support provider.
68.X PERMANENT STORAGE WRITE FAIL The storage device is failing to write. Printing Press the OK button to continue.
can continue, but there might be some
To continue press OK
If the error does not clear, turn the product off
and then on. If the message persists, contact
an HP-authorized service or support
provider.
unexpected behaviors because an error
occurred in permanent storage.
68.X STORAGE ERROR SETTINGS
CHANGED
An error occurred in the product permanent Press the OK button to resume printing.
storage and one or more product settings has
Print a configuration page and check the
product settings to determine which values
have changed.
been reset to its factory default.
For help press
alternates with
If the error does not clear, turn the product off
and then on. If the message persists, contact
an HP-authorized service or support
provider.
68.X STORAGE ERROR SETTINGS
CHANGED
To continue press OK
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Interpret control-panel messages 151
Table 10-1 Control-panel messages (continued)
Control panel message
79.XXXX ERROR
Description
Recommended action
The product detected a critical hardware
error.
1. Press the stop button
to clear the
print job from the product memory. Turn
the product off and then on.
To continue turn off then on
2. Try printing a job from a different
program. If the job prints, go back to the
first program and try printing a different
file. If the message displays only with a
certain program or print job, contact the
software vendor for assistance.
If the message persists with different
programs and print jobs, try these steps.
1. Turn the product off.
2. Disconnect all cables to the product that
connect it to the network or computer.
3. Remove all the memory DIMMs or third-
party DIMMs from the product. Then
reinstall the memory DIMM.
4. Remove the EIO device from the
product.
5. Turn the product on.
If the error no longer exists, follow these
steps.
1. Install the DIMM and EIO device one at
a time, making sure to turn the product
off and then on as you install each
device.
2. Replace the DIMM or EIO device that
you determine caused the error.
3. Reconnect all cables that connect the
product to the network or computer.
8X.YYYY EIO ERROR
The EIO accessory card in slot [X] has
encountered a critical error.
1. Turn the product off and then on.
2. Turn the product off, reseat the EIO
accessory in slot [X], and then turn the
product on.
3. Turn the product off, remove the EIO
accessory from slot [X], install it in a
different EIO slot, and then turn the
product on.
4. Replace the EIO accessory in slot [X].
8X.YYYY EMBEDDED JETDIRECT ERROR The embedded HP Jetdirect print server has 1. Turn the product off and then on.
encountered a critical error.
2. If the message persists, contact an HP-
authorized service or support provider.
152 Chapter 10 Solve problems
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Table 10-1 Control-panel messages (continued)
Control panel message
ACCEPT BAD SIGNATURE?
Yes press OK
Description
Recommended action
The product is performing a remote firmware Download the correct firmware upgrade file
upgrade, the first-time code signing does not for this product, and then reinstall the
match the signature, and the SIGNATURE
CHECK menu is set to the PROMPT IF
BAD option.
upgrade.
alternates with
ACCEPT BAD SIGNATURE?
No press
Access denied MENUS LOCKED
The product control-panel function you are
trying to use has been locked to prevent
unauthorized access.
See your network administrator.
Action not currently available for tray x
Duplexing is not available when the tray size Change tray settings.
is set to the ANY SIZE setting or the ANY
Tray size cannot be ANY SIZE/ANY
CUSTOM
1.
Press the Menu button
.
CUSTOM setting.
2. Press the down arrow to highlight the
PAPER HANDLING menu, and then
press the OK button.
3. Press the down arrow to highlight the
specified tray, and then press the OK
button.
4. Change the selected tray's size and type
settings.
BAD OPTIONAL TRAY CONNECTION
An optional tray is not connected correctly.
Remove the product from the tray, and
reinstall it. Then, turn the product off and then
on.
Bad signature
The firmware upgrade code does not match Download the correct firmware upgrade file
the product signature.
for this product, and then reinstall the
upgrade.
Upgrade cancelled
BLACK CARTRIDGE VERY LOW
The product indicates when a supply level is If print quality is no longer acceptable, replace
Consider having a replacement print
cartridge available to install when print quality
is no longer acceptable. You do not need to
replace the print cartridge at this time unless
print quality is no longer acceptable. After an
HP supply has reached the very low
threshold, the HP premium protection
warranty for that supply has ended.
Canceling...
The product is canceling a job. The message No action is necessary.
continues while the product clears the paper
path and clears any remaining incoming data.
CANNOT DUPLEX
CLOSE REAR DOOR
For help press
The rear door must be closed to duplex.
Close the rear door.
Checking paper path
The product is checking for possible jams or No action is necessary.
paper that was not cleared from the product.
Checking printer
The product is checking for possible jams or No action is necessary.
paper that was not cleared from the product.
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Interpret control-panel messages 153
Table 10-1 Control-panel messages (continued)
Control panel message
Description
Recommended action
CHOSEN PERSONALITY NOT
AVAILABLE
The product received a request for a
personality (product language) that does not different product language, or add the
Print the job using a printer driver for a
exist. The print job is canceled.
requested language to the product (if
available).
To continue press OK
To see a list of available personalities, print a
configuration page.
CLEANING DISK <X>% COMPLETE
Do not power off
The storage device is being sanitized or
cleaned. Do not turn off. Product functions
are unavailable. The product automatically
turns off and then on when finished.
No action is necessary.
alternates with
CLEANING DISK <X>% COMPLETE
For help press
CLEANING PAGE ERROR
Open rear door
You are processing a cleaning page with the Open the rear output bin to begin creating or
rear door closed.
processing the cleaning page.
CLEANING...
The product is performing an automatic
cleaning.
No action is necessary.
DO NOT GRAB PAPER
Clearing event log
The product is clearing the event log.
No action is necessary.
Clearing paper path
The product jammed or was turned on and
Wait for the product to finish trying to clear the
paper was detected in a wrong location. The pages. If it cannot, a jam message displays
product is automatically attempting to eject
the pages.
on the control panel.
CODE CRC ERROR
An error occurred during a firmware upgrade. Contact an HP-authorized service or support
provider.
SEND RFU UPGRADE ON USB DEV PORT
DATA RECEIVED
The product is waiting for the print command. Press the OK button to continue.
To print last page press OK
alternates with
<current status message>
DATE/TIME = YYYY/MMM/DD HH:MM
To change press OK
The current date and time.
Set the date and time or press the stop button
to skip.
To skip press
Deleting...
Product is deleting a stored job.
No action is necessary.
DUPLEX OPERATION FAILED
To continue press OK
alternates with
A timing error has occurred during a duplex Press the OK button to continue printing. If
printing job.
the error occurs again, cancel the job and
print it as a single-sided job.
DUPLEX OPERATION FAILED
For help press
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Table 10-1 Control-panel messages (continued)
Control panel message
EIO <X> DISK NOT FUNCTIONAL
For help press
Description
The EIO disk in slot X is not working correctly. 1. Turn the product off.
2. Make sure the EIO disk is inserted
Recommended action
correctly and securely fastened.
3. If the control panel message continues
to appear, replace the disk.
EIO <X> DISK SPINNING UP
alternates with
The disk accessory in EIO slot [X] is
initializing.
No action is necessary.
<Current status message>
EIO DEVICE FAILURE
To clear press OK
The specified device has failed.
Press the OK button to continue.
EIO FILE OPERATION FAILED
To clear press OK
A command attempted an illogical operation. Press the OK button to continue.
EIO FILE SYSTEM IS FULL
To clear press OK
The specified file system is full and cannot be Press the OK button to continue.
written to.
EIO IS WRITE PROTECTED
To clear press OK
The file system cannot be written to.
Press the OK button to continue.
No action is necessary.
Event log empty
You are attempting to view an empty event
log by selecting the SHOW EVENT LOG
option from the control panel.
INCOMPATIBLE BLACK CARTRIDGE
The print cartridge is for another product.
Replace the print cartridge with a print
cartridge for this product. See Change the
For information about print cartridges that this
product supports, see Part numbers
Incorrect
The wrong PIN number was entered.
Reenter PIN number.
INFLATE FAILURE
An error occurred during a firmware upgrade. Contact an HP-authorized service or support
provider.
SEND RFU UPGRADE ON USB DEV PORT
Initializing
Individual tasks are being initialized.
The specified tray is open or missing.
No action is necessary.
INSERT OR CLOSE TRAY <X>
For help press
Insert or close the tray for printing to continue.
INSTALL BLACK CARTRIDGE
For help press
The print cartridge is missing.
1. Open the top cover.
2. Install the cartridge.
3. Close the top cover.
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Interpret control-panel messages 155
Table 10-1 Control-panel messages (continued)
Control panel message
Description
Recommended action
INSUFFICIENT MEMORY TO LOAD
FONTS/DATA
The product received more data than can fit Press the OK button to print the transferred
in its available memory. You might have tried data (some data might be lost).
to transfer too many macros, soft fonts, or
For help press
Simplify the print job or install additional
complex graphics.
memory.
alternates with
<DEVICE>
To continue press OK
LOAD TRAY 1 [TYPE] [SIZE]
To continue press OK
alternates with
Tray 1 is empty.
Load Tray 1 with the requested paper.
If the paper is already in the Tray 1, press the
help button , and then press the OK button
to print.
LOAD TRAY 1 [TYPE] [SIZE]
For help press
To use another tray, remove paper from
Tray 1, and then press the OK button to
continue.
LOAD TRAY 1 [TYPE] [SIZE]
To use another tray press OK
alternates with
Tray 1 is empty and other trays are available. Press the OK button to use another tray.
To use Tray 1, load it with the requested
paper.
If the paper is already in the Tray 1, press the
help button , and then press the OK button
to print.
LOAD TRAY 1 [TYPE] [SIZE]
For help press
To use another tray, remove paper from
Tray 1, and then press the OK button to use
another tray.
LOAD TRAY <X> [TYPE] [SIZE]
For help press
The indicated tray is configured for a specific Load the requested paper in the tray.
type and size of paper needed by a print job,
but the tray is empty. All other trays are also
empty.
LOAD TRAY <X> [TYPE] [SIZE]
To use another tray press OK
alternates with
A job is sent that requires a specific type and Press the OK button to use a type and size
size that is not available in the tray that is
indicated.
that are available in another tray.
LOAD TRAY <X> [TYPE] [SIZE]
For help press
MANUALLY FEED <TYPE> <SIZE>
The product is waiting for you to load paper If paper is already in the Tray 1, press the help
in Tray 1.
button , and then press the OK button to
print.
To use another tray, remove paper from
Tray 1, and then press the OK button.
MANUALLY FEED <TYPE> <SIZE>
To continue press OK
alternates with
The product is waiting for you to load paper Load the requested paper into Tray 1 and
in Tray 1. press the OK button.
MANUALLY FEED <TYPE> <SIZE>
For help press
156 Chapter 10 Solve problems
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Table 10-1 Control-panel messages (continued)
Control panel message
Description
Recommended action
MANUALLY FEED <TYPE> <SIZE>
To use another tray press OK
alternates with
The product is waiting for you to load paper Press the OK button to use a type and size
in Tray 1. that are available in another tray.
MANUALLY FEED <TYPE> <SIZE>
For help press
MANUALLY FEED OUTPUT STACK
Then press OK to print second sides
The first side of a manual duplex job has been 1. Load the output stack into Tray 1,
printed and the product is waiting for you to
insert the output stack to complete the
second side.
maintaining the same orientation with
printed side down.
2. To continue printing, press the OK
button.
MEM TEST FAILURE REPLACE DIMM <X> The product has detected an error with the
Replace the DIMM. See Install memory
DIMM.
For a list of DIMMs that this product supports,
No job to cancel
The stop button
was pressed, but there is No action is necessary.
no active job or buffered data to cancel.
The message is displayed for approximately
2 seconds before the product returns to the
ready state.
Non-HP supply installed
You have installed a print cartridge that
Hewlett-Packard did not make.
If you believe you purchased a genuine HP
supply, go to www.hp.com/go/
OUTPUT BIN FULL
Remove all paper from bin
OUTPUT BIN FULL
Remove all paper from bin
alternates with
The output bin is full, and printing cannot
continue.
Empty the bin so that the current print job can
finish.
The output bin is full, but it is not needed for Empty the bin before sending a job to that bin.
the current print job.
<Current status message>
Paper Wrapped Around Fuser
For help press
Paper is wrapped around the fuser, and the Contact an HP-authorized service or support
product has jammed.
provider.
Please wait
The product is going offline.
No action is necessary.
No action is necessary.
Processing Upgrade <component>
<XXX> %
Firmware is being upgraded in several
stages.
Do not power off
RAM DISK DEVICE FAILURE
To clear press OK
The specified device has failed.
Press the OK button to continue.
RAM DISK FILE OPERATION FAILED
To clear press OK
A command attempted an illogical operation. Press the OK button to continue.
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Interpret control-panel messages 157
Table 10-1 Control-panel messages (continued)
Control panel message
Description
Recommended action
RAM DISK FILE SYSTEM IS FULL
To clear press OK
The specified file system is full and cannot be Press the OK button to continue.
written to.
RAM DISK IS WRITE PROTECTED
To clear press OK
The device cannot be written to.
Press the OK button to continue.
READING <DIRECTORY> XXXX files
found XXXX supported
The product is reading the files in the USB
folder.
No action is necessary.
Request accepted please wait
The request to print an internal page is
waiting to print.
Wait for the current job to finish printing.
Restoring factory settings
Restoring...
Factory settings are being restored.
No action is necessary.
No action is necessary.
The specific settings are being restored.
RFU LOAD ERROR
An error occurred during a firmware upgrade. Contact an HP-authorized service or support
provider.
SEND RFU UPGRADE ON USB DEV PORT
ROM DISK DEVICE FAILURE
To clear press OK
The specified device has failed.
Press the OK button to continue.
ROM DISK FILE OPERATION FAILED
To clear press OK
A command attempted an illogical operation. Press the OK button to continue.
ROM DISK FILE SYSTEM IS FULL
To clear press OK
The specified file system is full and cannot be Press the OK button to continue.
written to.
ROM DISK IS WRITE PROTECTED
To clear press OK
The device cannot be written to.
A hard disk is being sanitized.
Press the OK button to continue.
No action is necessary.
SANITIZING DISK <X>% COMPLETE
Do not power off
alternates with
SANITIZING DISK <X>% COMPLETE
For help press
SIZE MISMATCH IN TRAY X
For help press
The tray indicated is loaded with a different
size of paper than the size configured for the tray.
tray.
Load the tray with the size configured for the
Make sure that the guides are positioned
alternates with
correctly in the specified tray. Printing can
continue from other trays.
<Current status message>
Sleep mode on
The product is in Sleep mode.
No action is necessary.
SUPPLY MEMORY WARNING
Economode disabled
The product cannot read the memory in the If you believe you purchased a genuine HP
print cartridge.
supply, go to www.hp.com/go/
158 Chapter 10 Solve problems
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Table 10-1 Control-panel messages (continued)
Control panel message
Description
Recommended action
Too many trays installed
You have installed more optional trays than Remove one of the optional trays.
the product supports.
Turn power off and uninstall a tray
The product can accept up to two optional
500-sheet trays.
Too many USB accessories
For help press
The does not support this many USB storage Remove the extra USB storage accessories
accessories.
until this message goes away. Then, remove
and reinsert the new USB storage accessory.
Too many USB hubs
The product has detected that a USB hub is Remove the extra USB hub. The product
connected to another USB hub.
does not support USB hubs connected to
other USB hubs.
Remove latest USB hub
TRAY <X> [TYPE] [SIZE]
To change size or type press OK
alternates with
This message states the current type and
size configuration of the paper tray, and
allows you to change the configuration.
To change the paper size or type press the
OK button while the message is present. To
clear the message, press the back arrow
while the message is present.
Select the ANY SIZE and ANY TYPE
settings if the tray is used frequently for
different sizes or types.
●
TRAY <X> [TYPE] [SIZE]
To accept settings press
Set size and type to a specific setting if
printing with only one type of paper.
●
TRAY <X> OPEN
The tray cannot feed paper to the product
because tray [X] is open and must be closed
for printing to continue.
Check the trays and close any that are open.
For help press
alternates with
<Current status message>
Unable to add more files to print
Wait for a job to finish printing
UNABLE TO READ ENTIRE DIRECTORY
To continue press OK
The print queue has the maximum number of Wait for a job to finish before adding another
jobs.
job to the print queue.
The list of files on the USB accessory is
longer than the product can display.
1. To print a file from the partial list, press
the OK button and then select a file from
the list.
2. To prevent this problem, remove files
from the USB accessory.
UNABLE TO STORE JOB
alternates with
The print job named cannot be stored
because of a memory, disk, or configuration the job.
problem.
Correct the error and then try again to store
<Current status message>
UNSUPPORTED SUPPLY IN USE
The print cartridge is for a different HP
product.
If print quality is no longer acceptable, replace
the print cartridge. See Change the print
For a list of supported print cartridges, see
UNSUPPORTED SUPPLY INSTALLED
The print cartridge is for a different HP
product.
If print quality is no longer acceptable, replace
the print cartridge. See Change the print
For a list of supported print cartridges, see
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Interpret control-panel messages 159
Table 10-1 Control-panel messages (continued)
Control panel message
Description
Recommended action
USB ACCESSORY NEEDS TOO MUCH
POWER
The USB accessory is drawing too much
electrical current. Printing cannot continue.
Remove the USB accessory, and then restart
the product.
Remove USB accessory and then turn off
then on
Use a USB accessory that uses less power
or that contains its own power supply.
alternates with
USB ACCESSORY NEEDS TOO MUCH
POWER
For help press
USB accessory not recognized
For help press
The product does not support plug-and-play With the USB accessory connected, turn the
operation for the type of USB accessory in the product off and then on. If the message
host USB port, or the accessory is not
supported
reappears, remove the USB accessory.
alternates with
USB accessory not recognized
To clear press OK
USB printing unavailable
For help press
The administrator has disabled printing from Print the job from a computer that is
USB accessories. connected to the product.
USB storage accessory removed
Clearing any unassociated data
USB STORAGE DEVICE FAILURE
To clear press OK
You have removed the USB accessory from To print the remaining jobs, reinsert the USB
the product. The product cancels any jobs
from the accessory that are in the print queue.
accessory and select the jobs again.
The specified device has failed.
Press the OK button to continue.
USB STORAGE FILE OPERATION FAILED A command attempted an illogical operation. Press the OK button to continue.
To clear press OK
USE TRAY <X> [TYPE] [SIZE]
The product did not detect the type and size Press the OK button to accept the values in
of paper requested. The message shows the the message, or press the up or down arrow
To change press
To use press OK
/
.
most likely type and size available and the
tray in which they are available.
/
to scroll through the available choices.
USED SUPPLY IN USE
Economode disabled
The print cartridge has been previously used. If you believe you purchased a genuine HP
supply, go to www.hp.com/go/
USED SUPPLY INSTALLED
The print cartridge has been previously used. Press the OK button to use this cartridge, or
install a new cartridge.
If you believe you purchased a genuine HP
supply, go to www.hp.com/go/
160 Chapter 10 Solve problems
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Table 10-1 Control-panel messages (continued)
Control panel message
Description
Recommended action
Wait for printer to reinitialize
This message can appear for a variety of
reasons:
No action is necessary.
The RAM DISK settings changed before
the product restarted.
●
●
●
●
The product is restarting after changing
external device modes.
You have exited the DIAGNOSTICS
menu.
A new formatter has been installed with
an old product, or a new product has
been installed with an old formatter.
WARMING UP
The product is coming out of sleep mode.
Printing continues when it is done.
No action is necessary.
alternates with
<Current status message>
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Interpret control-panel messages 161
Jams
Common causes of jams
Many jams are caused by using paper that does not meet HP specifications. For complete paper
specifications for all HP LaserJet products, see the HP LaserJet Printer Family Print Media Guide. This
The product is jammed.1
Cause
Solution
The paper does not meet specifications.
Use only paper that meets HP specifications. See Paper and
A component is installed incorrectly.
Verify that all components are correctly installed.
You are using paper that has already passed through a product Do not use paper that has been previously printed on or copied.
or copier.
A tray is loaded incorrectly.
Remove any excess paper from the tray. Make sure that the
stack is below the maximum stack height mark in the tray. See
The paper is skewed.
The tray guides are not adjusted correctly. Adjust them so they
hold the stack firmly in place without bending it.
The paper is binding or sticking together.
Remove the paper, flex it, rotate it 180°, or flip it over. Reload
the paper into the tray.
NOTE: Do not fan paper. Fanning can create static
electricity, which can cause paper to stick together.
The paper is removed before it settles into the output bin.
Reset the product. Wait until the page completely settles in the
output bin before removing it.
During two-sided printing, you removed the paper before the Reset the product and print the document again. Wait until the
second side of the document was printed.
page completely settles in the output bin before removing it.
The paper is in poor condition.
Replace the paper.
The internal rollers from the tray are not picking up the paper. Remove the top sheet of paper. If the paper is too heavy, it
might not be picked from the tray.
The paper has rough or jagged edges.
The paper is perforated or embossed.
Replace the paper.
Perforated or embossed paper does not separate easily. Feed
single sheets from Tray 1.
Product supply items have reached the end of their useful life. Check the product control panel for messages alerting you of
supplies status, or print a supplies status page to verify the
remaining life of the supplies. See Print the information and
Paper was not stored correctly.
Replace the paper in the trays. Paper should be stored in the
original packaging in a controlled environment.
1
If the product continues to jam, contact HP Customer Support or your authorized HP service provider.
162 Chapter 10 Solve problems
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3. Press the top-cover-release button, and open the top cover.
1
1
2
2
3
3
4. Remove the print cartridge.
2
3
5. Remove any jammed paper.
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Jams 165
6. Reinsert the print cartridge.
2
3
7. Close the top cover.
1
2
3
166 Chapter 10 Solve problems
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4. Reinsert the print cartridge.
2
3
5. Close the top cover.
1
2
3
168 Chapter 10 Solve problems
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3. Press the top-cover-release button, and open the top cover.
1
1
2
2
3
3
4. Close the rear door.
5. Remove the print cartridge.
2
3
170 Chapter 10 Solve problems
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6. Remove any jammed paper.
7. Reinsert the print cartridge.
2
3
8. Close the top cover.
1
2
3
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Jams 171
4. Close the duplex pan.
5. Reinsert Tray 2.
1
2
2
6. Open the rear door, and push down so it is fully opened to a 90° angle.
NOTE: The rear door has two positions. It opens to a 45° angle for the rear output bin and to a
90° angle for clearing jams.
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Jams 173
7. Remove any jammed paper.
8. Press the top-cover-release button, and open the top cover.
1
1
2
2
3
3
9. Close the rear door.
174 Chapter 10 Solve problems
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10. Remove the print cartridge.
2
3
11. Remove any jammed paper.
12. Reinsert the print cartridge.
2
3
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Jams 175
13. Close the top cover.
1
2
3
Jam recovery
This product provides a jam recovery feature that reprints jammed pages. The following options are
available:
AUTO — The product attempts to reprint jammed pages when sufficient memory is available. This
is the default setting.
●
OFF — The product does not attempt to reprint jammed pages. Because no memory is used to
store the most recent pages, performance is optimal.
●
NOTE: When using this option, if the product runs out of paper and the job is being printed on
both sides, some pages can be lost.
ON — The product always reprints jammed pages. Additional memory is allocated to store the last
few pages printed. This might cause overall performance to suffer.
●
Set the jam recovery feature
1. Press the Menu button
.
2. Press the down arrow to highlight the CONFIGURE DEVICE menu, and then press the OK
button.
3. Press the down arrow to highlight the SYSTEM SETUP menu, and then press the OK button.
4. Press the down arrow to highlight the JAM RECOVERY menu, and then press the OK button.
5. Press the down arrow or up arrow
/
to highlight the appropriate setting, and then press the
OK button.
6. Press the Menu button
to return to the Ready state.
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Paper-handling problems
Use only paper that meets the specifications outlined in the HP LaserJet Printer Family Print Media
Guide. Always configure the paper type on the control panel to match the type of paper that is loaded
in the tray.
Product feeds multiple sheets
Product feeds multiple sheets
Cause
Solution
The input tray is overfilled. Open the tray and verify that the
paper stack is below the maximum stack height mark.
Remove excess paper from the input tray.
Print paper is sticking together.
Remove paper, flex it, rotate it 180 degrees or flip it over, and
then reload it into the tray.
NOTE: Do not fan paper. Fanning can cause static electricity,
which can cause paper to stick together.
Paper does not meet the specifications for this product.
Trays are not properly adjusted.
Use only paper that meets HP paper specifications for this
product.
Make sure that the paper guides match the size of paper being
used.
Product feeds incorrect page size
Product feeds incorrect page size
Cause
Solution
The correct size paper is not loaded in the input tray.
Load the correct size paper in the input tray.
The correct size paper is not selected in the software program Confirm that the settings in the software program and printer
or printer driver.
driver are correct, because the software program settings
override the printer driver and control panel settings, and the
printer driver settings override the control panel settings. For
more information, see Change printer-driver settings for
The correct size paper for the tray is not selected in the product From the control panel, select the correct size paper for the
control panel.
tray.
The paper size is not configured correctly for the input tray.
Print a configuration page or use the control panel to determine
the paper size for which the tray is configured.
The guides in the tray are not against the paper.
Verify that the paper guides are touching the paper.
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Paper-handling problems 177
Product pulls from incorrect tray
Product pulls from incorrect tray
Cause
Solution
You are using a driver for a different product.
The specified tray is empty.
Use a driver for this product.
Load paper in the specified tray.
The paper size is not configured correctly for the input tray.
Print a configuration page or use the control panel to determine
the paper size for which the tray is configured.
Paper does not feed automatically
Paper does not feed automatically
Cause
Solution
Manual feed is selected in the software program.
Load Tray 1 with paper, or, if the paper is loaded, press the
OK button.
The correct size paper is not loaded.
The input tray is empty.
Load the correct size paper.
Load paper into the input tray.
Paper from a previous jam has not been completely removed. Open the product and remove any paper in the paper path.
The paper size is not configured correctly for the input tray.
Print a configuration page or use the control panel to determine
the paper size for which the tray is configured.
The guides in the tray are not against the paper.
Verify that the rear and width paper guides are touching the
paper.
The manual-feed prompt is set to ALWAYS. The product
Open the tray, reload the media, and then close the tray.
always prompts for manual feed, even if the tray is loaded.
Or, change the manual-feed prompt setting to UNLESS
LOADED, so that the product prompts for manual feed only
when the tray is empty.
The USE REQUESTED TRAY setting on the product is set to Load the requested tray.
EXCLUSIVELY, and the requested tray is empty. The product
Or, change the setting from EXCLUSIVELY to FIRST on the
will not use another tray.
CONFIGURE DEVICE menu. The product can use other trays
if no media is loaded in the specified tray.
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Paper does not feed from Tray 2, 3, or 4
Paper does not feed from Tray 2 or 3
Cause
Solution
The correct size paper is not loaded.
The input tray is empty.
Load the correct size paper.
Load paper in the input tray.
The correct paper type for the input tray is not selected in the From the product control panel, select the correct paper type
product control panel. for the input tray.
Paper from a previous jam has not been completely removed. Open the product and remove any paper in the paper path.
Closely inspect the fuser area for jams.
None of the optional trays appear as input tray options.
An optional tray is incorrectly installed.
The optional trays only display as available if they are installed.
Verify that any optional trays are correctly installed. Verify that
the printer driver has been configured to recognize the optional
trays.
Print a configuration page to confirm that the optional tray is
installed. If not, verify that the tray is correctly attached to the
product.
The paper size is not configured correctly for the input tray.
The guides in the tray are not against the paper.
Print a configuration page or use the control panel to determine
the paper size for which the tray is configured.
Verify that the guides are touching the paper.
Transparencies or glossy paper will not feed
Transparencies or glossy paper will not feed
Cause
Solution
The correct paper type is not specified in the software or printer Verify that the correct paper type is selected in the software or
driver.
printer driver.
The input tray is overfilled.
Remove excess paper from the input tray. Do not exceed the
maximum stack height marks for the tray.
Paper in another input tray is the same size as the
Make sure that the input tray containing the transparencies or
transparencies, and the product is defaulting to the other tray. glossy paper is selected in the software program or printer
driver. Use the product control panel to configure the tray to
the paper type loaded.
The tray containing the transparencies or glossy paper is not Make sure that the input tray containing the transparencies or
configured correctly for type.
glossy paper is selected in the software program or printer
driver. Use the product control panel to configure the tray to
the paper type loaded.
Transparencies or glossy paper might not meet supported
paper specifications.
Use only paper that meets the HP paper specifications for this
product.
High-humidity environments may cause glossy paper not to
feed, or to feed too many sheets.
Avoid printing glossy paper in high humidity conditions. When
printing glossy paper, removing the paper from the wrapper
and letting it rest for a few hours can improve feeding into the
product. However, letting paper rest in humid environments
may also cause blisters.
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Paper-handling problems 179
Envelopes jam or will not feed in the product
Envelopes jam or will not feed in the product
Cause
Solution
Envelopes are loaded in an unsupported tray. Only Tray 1 can Load envelopes into Tray 1.
feed envelopes.
Envelopes are curled or damaged.
Try using different envelopes. Store envelopes in a controlled
environment.
Envelopes are sealing because the moisture content is too
high.
Try using different envelopes. Store envelopes in a controlled
environment.
Envelope orientation is incorrect.
Verify that the envelope is loaded correctly.
Refer to the HP LaserJet Printer Family Print Media Guide.
Configure Tray 1 size for envelopes.
This product does not support the envelopes being used.
Tray 1 is configured for a size other than envelopes.
Output is curled or wrinkled
Output is curled or wrinkled
Cause
Solution
Paper does not meet the specifications for this product.
Use only paper that meets the HP paper specifications for this
product.
Paper is damaged or in poor condition.
Remove paper from the input tray and load paper that is in
good condition.
Product is operating in an excessively humid environment.
You are printing large, solid-filled areas.
Verify that the printing environment is within humidity
specifications.
Large, solid-filled areas can cause excessive curl. Try using a
different pattern.
Paper used was not stored correctly and might have absorbed Remove paper and replace it with paper from a fresh,
moisture.
unopened package.
Paper has poorly cut edges.
Remove paper, flex it, rotate it 180 degrees or turn it over, and
then reload it into the input tray. Do not fan paper. If the problem
persists, replace the paper.
The specific paper type was not configured for the tray or
selected in the software.
Configure the software for the paper (see the software
documentation). Configure the tray for the paper, see Load
The paper has previously been used for a print job.
Do not re-use paper.
180 Chapter 10 Solve problems
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Product does not duplex or duplexes incorrectly
Product will not duplex (print 2-sided jobs) or duplexes incorrectly
Cause
Solution
You are trying to duplex on unsupported paper.
The printer driver is not set up for duplex printing.
Verify that the paper is supported for duplex printing.
Set up the printer driver to enable duplex printing.
The first page is printing on the back of preprinted forms or
letterhead.
Load preprinted forms and letterhead in Tray 1 with the
letterhead or printed side down, with the top of thepage leading
into the product. For Trays 2, 3, and 4, load the paper printed
side up with the top of the page toward the front of the product.
The product model does not support automatic 2-sided
printing.
The HP LaserJet P3011, HP LaserJet P3015, and HP LaserJet
P3015n models do not support automatic 2-sided printing.
The product configuration is not set for duplexing.
In Windows, run the automatic configuration feature:
1. Click the Start button, point to Settings, and then click
Printers (for Windows 2000) or Printers and Faxes (for
Windows XP).
2. Right-click the HP product icon, and then click
Properties or Printing Preferences.
3. Click the Device Settings tab.
4. Under Installable Options, click Update Now in the
Automatic Configuration list.
Duplex printing is turned off.
1. Open each of the following menus. Press the down arrow
to highlight it and then press the OK button to select it.
a. CONFIGURE DEVICE
b. PRINTING
c. DUPLEX
2. Select the ON option.
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Paper-handling problems 181
Solve print-quality problems
You can prevent most print-quality problems by following these guidelines.
●
●
●
Print-quality problems associated with paper
Some print-quality problems arise from using paper that does not meet HP specifications.
The surface of the paper is too smooth.
●
●
The moisture content of the paper is uneven, too high, or too low. Use paper from a different source
or from an unopened ream.
Some areas of the paper reject toner. Use paper from a different source or from an unopened ream.
●
●
The letterhead you are using is printed on rough paper. Use a smoother, xerographic paper. If this
solves your problem, ask the supplier of your letterhead to use paper that meets HP specifications.
The paper is excessively rough. Use a smoother, xerographic paper.
●
●
The paper is too heavy for the paper-type setting that you selected, so the toner is not fusing to
the paper.
For complete paper specifications for all HP LaserJet products, see the HP LaserJet Printer Family Print
Print-quality problems associated with the environment
If the product is operating in excessively humid or dry conditions, verify that the printing environment is
Print-quality problems associated with jams
If the product recently jammed, print two to three pages to clean the paper path.
●
●
If the sheets do not pass through the fuser and cause image defects on subsequent documents,
print two to three pages to clean the paper path. If the problem persists, print and process a cleaning
182 Chapter 10 Solve problems
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Image defect examples
These examples identify the most common print-quality problems. If you still have problems after trying
the suggested solutions, contact HP Customer Support.
Table 10-2 Image defect examples
Problem
Image example
Solution
Light print (partial page)
1. Make sure that the print cartridge is fully installed.
2. The print cartridge might be almost empty. Check the supplies status, and
replace the print cartridge if necessary.
3. The paper might not meet HP specifications (for example, the paper is too
Light print (entire page)
1. Make sure that the print cartridge is fully installed.
2. Make sure that the ECONOMODE setting is turned off at the control panel and
3. Open the CONFIGURE DEVICE menu at the product control panel. Open the
PRINT QUALITY submenu and increase the TONER DENSITY setting. See
4. Try using a different type of paper.
5. The print cartridge might be reaching its estimated end of life. Check the
supplies status, and replace the print cartridge if necessary.
Specks
Specks might appear on a page after a jam has been cleared.
1. Print a few more pages to see if the problem corrects itself.
2. Clean the inside of the product and run a cleaning page to clean the fuser. See
3. Try using a different type of paper.
4. Check the print cartridge for leaks. If the print cartridge is leaking, replace it.
Dropouts
1. Make sure that the environmental specifications for the product are being met.
2. If the paper is rough, and the toner easily rubs off, open the CONFIGURE
DEVICE menu at the product control panel. Open the PRINT QUALITY
submenu, select FUSER MODES, and then select the paper type you are
using. Change the setting to HIGH1 or HIGH2, which helps the toner fuse more
3. Try using a smoother paper.
Lines
1. Print a few more pages to see if the problem corrects itself.
C
C
C
C
A
a
A
a
A
a
A
a
A
a
B
B
B
B
c
c
c
c
c
b
b
b
b
2. Clean the inside of the product and run a cleaning page to clean the fuser. See
3. Replace the print cartridge.
B C
b
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Solve print-quality problems 183
Table 10-2 Image defect examples (continued)
Problem
Image example
Solution
Gray background
1. Do not use paper that has already been run through the product.
2. Try using a different type of paper.
3. Print a few more pages to see if the problem corrects itself.
4. Turn over the paper in the tray. Also, try rotating the paper 180°.
5. Open the CONFIGURE DEVICE menu at the product control panel. On the
6. Make sure that the environmental specifications for the product are being met.
7. The print cartridge might need to be replaced.
1. Print a few more pages to see if the problem corrects itself.
2. Try using a different type of paper.
Toner smear
3. Make sure that the environmental specifications for the product are being met.
4. Clean the inside of the product and run a cleaning page to clean the fuser. See
5. The print cartridge might need to be replaced.
Loose toner
Loose toner, in this context, is defined as toner that can be rubbed off the page.
1. If paper is heavy or rough, open the CONFIGURE DEVICE menu at the
product control panel. On the PRINT QUALITY submenu, select FUSER
MODES, and then select the paper type you are using. Change the setting to
HIGH1 or HIGH2, which helps the toner fuse more completely onto the paper.
2. If you have observed a rougher texture on one side of your paper, try printing
on the smoother side.
3. Make sure that the environmental specifications for the product are being met.
4. Make sure that the type and quality of the paper you are using meet
Repeat defects
1. Print a few more pages to see if the problem corrects itself.
2. Clean the inside of the product and run a cleaning page to clean the fuser. See
3. The print cartridge might need to be replaced.
184 Chapter 10 Solve problems
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Table 10-2 Image defect examples (continued)
Problem
Image example
Solution
Repeat image
This type of defect might occur when using preprinted forms or a large quantity of
narrow paper.
Dear Mr. Abhjerhjk,
The dhjhfiuhu if teint hhkjhjnf
j
us
a
weue jd, fnk
ksneh vnk kjdfkaakd ss hsjhnckkajhdhf kashfhnduujdn.
Pkshkkhklhlkhkhyufwe4yrh9jjflkln djd skshkshdcnksnjcnal
aksnclnslskjlncsl nas lnslna, ncnsljsjscljckn nsnclknsllj
hwlsdknls nwljs nlnscl nijhsn clsncij hn. Iosi fsjs jlkh andjna this
is
a
hn. jns fir stie
a
djakjd ajjssk. Thsi ius vnvlu tyeh lch afted,
dt sonnleh.
and when hghj hgjhk jdj
a
Suolklv jsdj hvjkrt ten sutc of jthjkfjkn vjdj hwjd, an olk
.at fhjdjht ajshef. Sewlfl nv atug ahgjfjknvr kdkjdh sj hvjk
d
1. Print a few more pages to see if the problem corrects itself.
sjskrplo book. Camegajd sand their djnln as orged tyehha
as as hf hv of the tinhgh in the cescmdal vlala tojk. Ho sn shj
shjkh
Tehreh ahkj vaknihidh was skjsaa
cjkhapsldnlj llhfoihrfhthej ahjkkjna oa
a
sjca kvkjn? No ahdkj ahhtuah ahavjnv hv vh aefve
dhkjfn anj
kah
r
a
h
j
a
w
asj kskjnk as
sa fjkank cakajhjkn eanjsdn qa ejhc pjtpvjlnv4purlaxnwl. Ana
l, and the askeina of ahthvnasm. Sayhvjan tjhhjhr ajn ve fh
k
v
nja vkfkahjd a. Smakkljl
a
sehiah adheufh if you do klakc
sd fijs.
k
w
vka ah call lthe cjakha aa
d
a
2. Make sure that the type and quality of the paper you are using meet
Sincerely,
Mr. Scmehnjcj
3. The print cartridge might need to be replaced.
4. Verify that the product is configured for the correct paper type.
1. Print a few more pages to see if the problem corrects itself.
Misformed characters
AaBbCc
AaBbCc
2. Make sure that the environmental specifications for the product are being met.
AaBbCc
AaBbCc
Page skew
1. Print a few more pages to see if the problem corrects itself.
2. Verify that no torn pieces of paper are inside the product.
3. Make sure that paper is loaded correctly and that all adjustments have been
not too tight or too loose against the paper.
4. Turn over the paper in the tray. Also, try rotating the paper 180°.
5. Make sure that the type and quality of the paper you are using meet
6. Make sure that the environmental specifications for the product are being met.
Curl or wave
1. Turn over the paper in the tray. Also, try rotating the paper 180°.
2. Make sure that the type and quality of the paper you are using meet
3. Make sure that the environmental specifications for the product are being met.
4. Try printing to a different output bin.
5. If paper is lightweight and smooth, open the CONFIGURE DEVICE menu at
the product control panel. On the PRINT QUALITY submenu, select FUSER
MODES, and then select the paper type you are using. Change the setting to
menu on page 23. You must also set the type of paper for the tray you are
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Solve print-quality problems 185
Table 10-2 Image defect examples (continued)
Problem
Image example
Solution
Wrinkles or creases
1. Print a few more pages to see if the problem corrects itself.
2. Make sure that the environmental specifications for the product are being met.
3. Turn over the paper in the tray. Also, try rotating the paper 180°.
4. Make sure that paper is loaded correctly and all adjustments have been made.
5. Make sure that the type and quality of the paper you are using meet
6. If envelopes are creasing, try storing envelopes so that they lie flat.
7. If paper is lightweight and smooth, open the CONFIGURE DEVICE menu at
the product control panel. On the PRINT QUALITY submenu, select FUSER
MODES, and then select the paper type you are using. Change the setting to
menu on page 23. You must also set the type of paper for the tray you are
Vertical white lines
1. Print a few more pages to see if the problem corrects itself.
2. Make sure that the type and quality of the paper you are using meet
3. The print cartridge might need to be replaced.
Tire tracks
This defect typically occurs when the print cartridge has far exceeded its estimated
life. For example, if you are printing a very large quantity of pages with very little
toner coverage.
A
a
A
a
A
a
A
a
A
a
B
c
c
c
c
c
b
C
C
C
C
b
B
1. The print cartridge might need to be replaced.
B
b
2. Reduce the number of pages that you print with very low toner coverage.
B
b
B C
b
White spots on black
1. Print a few more pages to see if the problem corrects itself.
2. Make sure that the type and quality of the paper you are using meet
3. Make sure that the environmental specifications for the product are being met.
4. The print cartridge might need to be replaced.
186 Chapter 10 Solve problems
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Table 10-2 Image defect examples (continued)
Problem
Image example
Solution
Scattered lines
1. Make sure that the type and quality of the paper you are using meet
2. Make sure that the environmental specifications for the product are being met.
3. Turn over the paper in the tray. Also, try rotating the paper 180°.
4. Open the CONFIGURE DEVICE menu at the product control panel. Open the
PRINT QUALITY submenu and change the TONER DENSITY setting. See
5. Open the CONFIGURE DEVICE menu at the product control panel. On the
PRINT QUALITY submenu, open OPTIMIZE and set LINE DETAIL=ON.
Blurred print
1. Make sure that the type and quality of the paper you are using meet
2. Make sure that the environmental specifications for the product are being met.
3. Turn over the paper in the tray. Also, try rotating the paper 180°.
4. Do not use paper that already has been run through the product.
5. Decrease the toner density. Open the CONFIGURE DEVICE menu at the
product control panel. Open the PRINT QUALITY submenu and change the
6. Open the CONFIGURE DEVICE menu at the product control panel. On the
PRINT QUALITY submenu, open OPTIMIZE and set HIGH
Random image
repetition
If an image that appears at the top of the page (in solid black) repeats further down
the page (in a gray field), the toner might not have been completely erased from the
last job. (The repeated image might be lighter or darker than the field it appears in.)
Change the tone (darkness) of the field that the repeated image appears in.
●
●
Change the order in which the images are printed. For example, have the
lighter image at the top of the page, and the darker image farther down the
page.
From your software program, rotate the whole page 180° to print the lighter
image first.
●
●
If the defect occurs later in a print job, turn the product off for 10 minutes, and
then turn it on to restart the print job.
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Solve print-quality problems 187
Repetitive defects ruler
If defects repeat at regular intervals on the page, use this ruler to identify the cause of the defect. Place
the top of the ruler at the first defect. The marking that is beside the next occurrence of the defect
indicates which component needs to be replaced.
Figure 10-1 Repetitive defects ruler
0 mm
38 mm
43.6 mm
50 mm
76 mm
79 mm
95 mm
Distance between defects
Product components that cause the defect
38 mm
43.6 mm
50 mm
76 mm
79 mm
95 mm
Print cartridge
Print engine
Print cartridge
Fuser
Fuser
Print cartridge
188 Chapter 10 Solve problems
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Solve performance problems
Problem
Cause
Solution
Pages print but are totally blank.
The document might contain blank
pages.
Check the document that you are printing
to see if content appears on all of the
pages.
The product might be malfunctioning.
To check the product, print a
Configuration page.
Pages print very slowly.
Pages did not print.
Heavier paper types can slow the print
job.
Print on a different type of paper.
Complex pages can print slowly.
Proper fusing may require a slower print
speed to ensure the best print quality.
The product might not be pulling paper
correctly.
Make sure paper is loaded in the tray
correctly.
The paper is jamming in the product.
The USB cable might be defective or
incorrectly connected.
Disconnect the USB cable at both
ends and reconnect it.
●
●
●
Try printing a job that has printed in
the past.
Try using a different USB cable.
Other devices are running on your
computer.
The product might not share a USB port.
If you have an external hard drive or
network switchbox that is connected to
the same port as the product, the other
device might be interfering. To connect
and use the product, you must
disconnect the other device or you must
use two USB ports on the computer.
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Solve performance problems 189
Solve connectivity problems
Solve direct-connect problems
If you have connected the product directly to a computer, check the cable.
Verify that the cable is connected to the computer and to the product.
●
●
●
Verify that the cable is not longer than 2 meters (6 feet). Replace the cable if necessary.
Verify that the cable is working correctly by connecting it to another product. Replace the cable if
necessary.
Solve network problems
Check the following items to verify that the product is communicating with the network. Before beginning,
Problem
Solution
Poor physical connection
Verify that the product is attached to the correct network port using a cable of the
correct length.
Verify that cable connections are secure.
Look at the network port connection on the back of the product, and verify that the
amber activity light and the green link-status light are lit.
If the problem continues, try a different cable or port on the hub.
The computer is unable to communicate Use the command prompt to ping the product from your computer. For example:
with the product.
ping 192.168.45.39
Verify that the ping displays round-trip times, which indicates that it is working.
If the ping command failed, verify that the network hubs are on, and then verify that
the network settings, the product, and the computer are all configured for the same
network.
Incorrect link and duplex settings
Hewlett-Packard recommends leaving this setting in automatic mode (the default
Incorrect IP address for the product on
the computer
Use the correct IP address.
If the IP address is correct, delete the product and then it add again.
New software programs have caused
compatibility problems.
Verify that any new software programs are correctly installed and that they use the
correct printer driver.
Your computer or workstation is set up
incorrectly.
Check the network drivers, printer drivers, and the network redirection.
Verify that the operating system is configured correctly.
The protocol is disabled, or other
network settings are incorrect.
Print a configuration page to check the status of the protocol. Enable it if necessary.
Use the control panel to reconfigure the network settings if necessary.
190 Chapter 10 Solve problems
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Solve walk-up USB printing problems
Problem
Cause
Solution
The USB STORAGE menu does not
open when you insert the USB
accessory.
The product does not support this type of Save the files on a standard USB storage
USB storage accessory or file system.
accessory that uses File Allocation Table
(FAT) file systems. The product supports
FAT12, FAT16, and FAT32 USB storage
accessories.
The administrator might have disabled
USB printing for this product.
Print the job from a computer that is
connected to the product.
Too many USB storage accessories are Remove USB storage accessories until
connected to the product.
the message goes away, and then
remove and reinsert the USB storage
accessory from which you want to print.
This product supports up to four USB
storage accessories.
Another menu is already open.
Close the open menu, and then reinsert
the USB storage accessory.
More than 1 minute has passed since
The menu stays open for 1 minute.
you inserted the USB storage accessory. Reinsert the USB storage accessory.
The USB storage accessory has multiple Reformat the USB storage accessory to
partitions. (Some USB storage
accessory manufacturers install
software on the accessory that creates
partitions, similar to a CD.)
remove the partitions, or use a different
USB storage accessory.
The USB storage accessory requires too 1. Remove the USB storage
much power.
accessory.
2. Turn the product off and then on.
3. Use a USB storage accessory that
has its own power supply or that
requires less power.
The USB storage accessory is not
functioning correctly.
1. Remove the USB storage
accessory.
2. Turn the product off and then on.
3. Try printing from another USB
storage accessory.
The file does not print.
You are printing a .PDF file, and the RAM Open the SYSTEM SETUP menu, and
DISK feature is off.
set the RAM DISK feature to the AUTO
setting.
Another print job might be processing, or Check the Data light on the control panel.
you are printing a large file.
If it is blinking, the product is processing
the job.
The trays might be empty.
Make sure paper is in at least one tray.
The product might have a paper jam.
Check the control-panel display for error
messages. Clear the jam. See Clear
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Solve walk-up USB printing problems 191
Problem
Cause
Solution
Unexpected files are on the USB
accessory.
Each time you turn it on, the product
automatically creates three files on
attached USB accessories.
Remove the USB accessory before you
turn on the product.
Some USB accessories have a lock
feature that prevents new files from
being written to the accessory. If your
USB accessory has this feature, lock the
accessory.
The file is not listed in the USB
STORAGE menu.
The USB printing feature does not
support the type of file you are printing.
You can print the following types of files:
.PDF
.PCL
.PS
●
●
●
Too many files are in a single folder on
the USB accessory.
Reduce the number of files in the folder
by moving them to subfolders.
The product does not support the
language of the file name, and it has
replaced the file name with characters
from a different character set.
Rename the files in a supported
language.
The USB STORAGE menu opens, but
the USB accessory is not listed.
Too many USB accessories are
connected to the product.
Remove USB accessories until the
message goes away, and then remove
and reinsert the USB accessory from
which you want to print.
This product supports up to four USB
accessories.
File names are blurry or hard to read
when scrolling through the list on the
control panel.
The control-panel display brightness
needs adjustment.
Open the SYSTEM SETUP menu, and
adjust the DISPLAY BRIGHTNESS
setting until the text is clear.
192 Chapter 10 Solve problems
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Product software problems
Problem
Solution
A printer driver for the product is not visible in the Printer folder
Reinstall the product software.
●
NOTE: Close any applications that are running. To
close an application that has an icon in the system tray,
right-click the icon, and select Close or Disable.
Try plugging the USB cable into a different USB port on
the computer.
●
●
An error message was displayed during the software
installation
Reinstall the product software.
NOTE: Close any applications that are running. To
close an application that has an icon in the task bar, right-
click the icon, and select Close or Disable.
Check the amount of free space on the drive where you
are installing the product software. If necessary, free up
as much space as you can, and reinstall the product
software.
●
If necessary, run the Disk Defragmenter, and reinstall the
product software.
●
●
●
The product is in Ready mode, but nothing prints
Print a Configuration page, and verify the product
functionality.
Verify that all of the cables are correctly seated and within
specifications. This includes the USB and power cables.
Try a new cable.
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Product software problems 193
Solve common Windows problems
Error message:
"General Protection FaultException OE"
"Spool32"
"Illegal Operation"
Cause
Solution
Close all software programs, restart Windows, and try again.
Select a different printer driver. If the product PCL 6 printer
driver is selected, switch to the PCL 5 or HP postscript level 3
emulation printer driver, which can be done from a software
program.
Delete all temp files from the Temp subdirectory. Determine
the name of the directory by opening the AUTOEXEC.BAT file
and looking for the statement "Set Temp =". The name after
this statement is the Temp directory. It is usually C:\TEMP by
default, but can be redefined.
See the Microsoft Windows documentation that came with the
computer for more information about Windows error
messages.
194 Chapter 10 Solve problems
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Solve common Macintosh problems
Table 10-3 Problems with Mac OS X
The printer driver is not listed in the Print Center or Printer Setup Utility.
Cause
Solution
The product software might not have been installed or was installed Make sure that the product .GZ file is in the following hard-drive folder:
incorrectly.
Mac OS X V10.3 and V10.4: Library/Printers/PPDs/
Contents/Resources/<lang>.lproj, where <lang> is the
two-letter language code for the language that you are using.
●
●
Mac OS X V10.5: Library/Printers/PPDs/Contents/
Resources
If necessary, reinstall the software. See the getting started guide for
instructions.
The Postscript Printer Description (PPD) file is corrupt.
Delete the .GZ file from the following hard-drive folder:
Mac OS X V10.3 and V10.4: Library/Printers/PPDs/
Contents/Resources/<lang>.lproj, where <lang> is the
two-letter language code for the language that you are using.
●
●
Mac OS X V10.5: Library/Printers/PPDs/Contents/
Resources
Reinstall the software. See the getting started guide for instructions.
The product name, IP address, or Rendezvous/Bonjour host name does not appear in the product list in the Print Center or Printer
Setup Utility.
Cause
Solution
The product might not be ready.
Make sure that the cables are connected correctly, the product is on,
and the Ready light is on. If you are connecting through a USB or
Ethernet hub, try connecting directly to the computer or use a different
port.
The wrong connection type might be selected.
Make sure that USB, IP Printing, or Rendezvous/Bonjour is selected,
depending on the type of connection that exists between the product
and the computer.
The wrong product name, IP address, or Rendezvous/Bonjour host Print a configuration page to check the product name, IP address, or
name is being used.
Rendezvous host name. Verify that the name, IP address, or
Rendezvous host name on the configuration page matches the
product name, IP address, or Rendezvous host name in the Print
Center or Printer Setup Utility.
The interface cable might be defective or of poor quality.
Replace the cable with a high-quality cable.
The printer driver does not automatically set up your selected product in the Print Center or Printer Setup Utility.
Cause
Solution
The product might not be ready.
Make sure that the cables are connected correctly, the product is on,
and the Ready light is on. If you are connecting through a USB or
Ethernet hub, try connecting directly to the computer or use a different
port.
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Solve common Macintosh problems 195
Table 10-3 Problems with Mac OS X (continued)
The printer driver does not automatically set up your selected product in the Print Center or Printer Setup Utility.
Cause
Solution
The product software might not have been installed or was installed Make sure that the product PPD is in the following hard-drive folder:
incorrectly.
Mac OS X V10.3 and V10.4: Library/Printers/PPDs/
Contents/Resources/<lang>.lproj, where <lang> is the
two-letter language code for the language that you are using.
●
●
Mac OS X V10.5: Library/Printers/PPDs/Contents/
Resources
If necessary, reinstall the software. See the getting started guide for
instructions.
The Postscript Printer Description (PPD) file is corrupt.
Delete the .GZ file from the following hard-drive folder:
Mac OS X V10.3 and V10.4: Library/Printers/PPDs/
Contents/Resources/<lang>.lproj, where <lang> is the
two-letter language code for the language that you are using.
●
●
Mac OS X V10.5: Library/Printers/PPDs/Contents/
Resources
Reinstall the software. See the getting started guide for instructions.
Replace the interface cable with a high-quality cable.
The interface cable might be defective or of poor quality.
A print job was not sent to the product that you wanted.
Cause
Solution
The print queue might be stopped.
Restart the print queue. Open print monitor and select Start Jobs.
The wrong product name or IP address is being used. Another
Print a configuration page to check the product name, IP address, or
product with the same or similar name, IP address, or Rendezvous Rendezvous host name. Verify that the name, IP address, or
host name might have received your print job.
Rendezvous host name on the configuration page matches the
product name, IP address, or Rendezvous host name in the Print
Center or Printer Setup Utility.
An encapsulated PostScript (EPS) file does not print with the correct fonts.
Cause
Solution
This problem occurs with some programs.
Try downloading the fonts that are contained in the EPS file to
the product before printing.
●
●
Send the file in ASCII format instead of binary encoding.
You are unable to print from a third-party USB card.
Cause
Solution
This error occurs when the software for USB products is not
installed.
When adding a third-party USB card, you might need the Apple USB
Adapter Card Support software. The most current version of this
software is available from the Apple Web site.
196 Chapter 10 Solve problems
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Table 10-3 Problems with Mac OS X (continued)
When connected with a USB cable, the product does not appear in the Print Center or Printer Setup Utility after the driver is selected.
Cause
Solution
This problem is caused by either a software or a hardware
component.
Software troubleshooting
Check that your Macintosh supports USB.
●
●
Verify that your Macintosh operating system is Mac OS X v10.3
or later.
Ensure that your Macintosh has the appropriate USB software
from Apple.
●
Hardware troubleshooting
Check that the product is turned on.
●
●
●
●
Verify that the USB cable is connected correctly.
Check that you are using the appropriate high-speed USB cable.
Ensure that you do not have too many USB devices drawing
power from the chain. Disconnect all of the devices from the
chain, and connect the cable directly to the USB port on the host
computer.
Check to see if more than two nonpowered USB hubs are
connected in a row on the chain. Disconnect all of the devices
from the chain and connect the cable directly to the USB port on
the host computer.
●
NOTE: The iMac keyboard is a nonpowered USB hub.
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Solve common Macintosh problems 197
198 Chapter 10 Solve problems
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Part numbers
The following list of accessories was current at the time of printing. Ordering information and availability
of the accessories might change during the life of the product
Paper-handling accessories
Item
Description
Part number
Optional 500-sheet tray and feeder unit Optional tray to increase paper capacity. CE530A
The product can accommodate up to two
optional 500-sheet feeders.
Print cartridges
Item
HP LaserJet print cartridge
Description
Part number
Standard-capacity cartridge
High-capacity cartridge
CE255A
CE255X
Memory
Item
Description
Part number
144 x 32-pin DDR2 memory DIMM (dual 64 MB
inline memory module)
128 MB
CC413A
CC414A
CC415A
CE483A
CE285A
Boosts the ability of the product to handle
large or complex print jobs.
256 MB
512 MB
1 GB
HP Encrypted High Performance hard
disk
Encrypted hard disk to install in the EIO J8019A
accessory slot
63 mm (2.5 in)
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Part numbers 201
Cables and interfaces
Item
Description
Part number
Enhanced I/O (EIO) cards
HP High Performance Serial ATA EIO
Hard Disk
J6073G
HP Jetdirect print server multi-protocol
EIO network cards:
1284B parallel adaptor
J7972G
Jetdirect EIO wireless 690n (IPv6/IPsec ) J8007G
Jetdirect en3700
Jetdirect en1700
J7942G
J7988G
J7951G
Jetdirect ew2400 USB wireless print
server
Jetdirect 630n EIO networking card
(IPv6/gigabit)
J7997G
J7961G
C6518A
Jetdirect 635n EIO networking card
(IPv6/IPsec )
USB cable
2-meter A-to-B cable
202 Appendix A Supplies and accessories
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Hewlett-Packard limited warranty statement
HP PRODUCT
DURATION OF LIMITED WARRANTY
HP LaserJet P3015, P3015d, P3015n, CP3015dn, CP3015x One-year limited warranty
HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects
in materials and workmanship after the date of purchase, for the period specified above. If HP receives
notice of such defects during the warranty period, HP will, at its option, either repair or replace products
which prove to be defective. Replacement products may be either new or equivalent in performance to
new.
HP warrants to you that HP software will not fail to execute its programming instructions after the date
of purchase, for the period specified above, due to defects in material and workmanship when properly
installed and used. If HP receives notice of such defects during the warranty period, HP will replace
software which does not execute its programming instructions due to such defects.
HP does not warrant that the operation of HP products will be uninterrupted or error free. If HP is unable,
within a reasonable time, to repair or replace any product to a condition as warranted, you will be entitled
to a refund of the purchase price upon prompt return of the product.
HP products may contain remanufactured parts equivalent to new in performance or may have been
subject to incidental use.
Warranty does not apply to defects resulting from (a) improper or inadequate maintenance or calibration,
(b) software, interfacing, parts or supplies not supplied by HP, (c) unauthorized modification or misuse,
(d) operation outside of the published environmental specifications for the product, or (e) improper site
preparation or maintenance.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTIES ARE EXCLUSIVE AND
NO OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR
IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF
MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.
Some countries/regions, states or provinces do not allow limitations on the duration of an implied
warranty, so the above limitation or exclusion might not apply to you. This warranty gives you specific
legal rights and you might also have other rights that vary from country/region to country/region, state
to state, or province to province.
HP's limited warranty is valid in any country/region or locality where HP has a support presence for this
product and where HP has marketed this product. The level of warranty service you receive may vary
according to local standards. HP will not alter form, fit or function of the product to make it operate in a
country/region for which it was never intended to function for legal or regulatory reasons.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT
ARE YOUR SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT
WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL,
INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE,
WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. Some countries/regions, states or
provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above
limitation or exclusion may not apply to you.
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT
LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO
THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.
204 Appendix B Service and support
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HP's Premium Protection Warranty: LaserJet print
cartridge limited warranty statement
This HP product is warranted to be free from defects in materials and workmanship.
This warranty does not apply to products that (a) have been refilled, refurbished, remanufactured or
tampered with in any way, (b) experience problems resulting from misuse, improper storage, or
operation outside of the published environmental specifications for the printer product or (c) exhibit wear
from ordinary use.
To obtain warranty service, please return the product to place of purchase (with a written description of
the problem and print samples) or contact HP customer support. At HP's option, HP will either replace
products that prove to be defective or refund your purchase price.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTY IS EXCLUSIVE AND NO
OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR
IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF
MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.
TO THE EXTENT ALLOWED BY LOCAL LAW, IN NO EVENT WILL HP OR ITS SUPPLIERS BE
LIABLE FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR
DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE.
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT
LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO
THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.
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HP's Premium Protection Warranty: LaserJet print cartridge limited warranty statement 205
End User License Agreement
PLEASE READ CAREFULLY BEFORE USING THIS SOFTWARE PRODUCT: This End-User License
Agreement (“EULA”) is a contract between (a) you (either an individual or the entity you represent) and
(b) Hewlett-Packard Company (“HP”) that governs your use of the software product (“Software”). This
EULA does not apply if there is a separate license agreement between you and HP or its suppliers for
the Software, including a license agreement in online documentation. The term “Software” may include
(i) associated media, (ii) a user guide and other printed materials, and (iii) “online” or electronic
documentation (collectively “User Documentation”).
RIGHTS IN THE SOFTWARE ARE OFFERED ONLY ON THE CONDITION THAT YOU AGREE TO
ALL TERMS AND CONDITIONS OF THIS EULA. BY INSTALLING, COPYING, DOWNLOADING, OR
OTHERWISE USING THE SOFTWARE, YOU AGREE TO BE BOUND BY THIS EULA. IF YOU DO
NOT ACCEPT THIS EULA, DO NOT INSTALL, DOWNLOAD, OR OTHERWISE USE THE
SOFTWARE. IF YOU PURCHASED THE SOFTWARE BUT DO NOT AGREE TO THIS EULA, PLEASE
RETURN THE SOFTWARE TO YOUR PLACE OF PURCHASE WITHIN FOURTEEN DAYS FOR A
REFUND OF THE PURCHASE PRICE; IF THE SOFTWARE IS INSTALLED ON OR MADE
AVAILABLE WITH ANOTHER HP PRODUCT, YOU MAY RETURN THE ENTIRE UNUSED
PRODUCT.
1. THIRD PARTY SOFTWARE. The Software may include, in addition to HP proprietary software
(“HP Software”), software under licenses from third parties (“Third Party Software” and “Third Party
License”). Any Third Party Software is licensed to you subject to the terms and conditions of the
corresponding Third Party License. Generally, the Third Party License is located in a file such as
license.txt; you should contact HP support if you cannot find any Third Party License. If the Third Party
Licenses include licenses that provide for the availability of source code (such as the GNU General
Public License) and the corresponding source code is not included with the Software, then check the
product support pages of HP’s website (hp.com) to learn how to obtain such source code.
2. LICENSE RIGHTS. You will have the following rights provided you comply with all terms and
conditions of this EULA:
a. Use. HP grants you a license to Use one copy of the HP Software. “Use” means installing, copying,
storing, loading, executing, displaying, or otherwise using the HP Software. You may not modify the
HP Software or disable any licensing or control feature of the HP Software. If this Software is provided
by HP for Use with an imaging or printing product (for example, if the Software is a printer driver,
firmware, or add-on), the HP Software may only be used with such product (“HP Product”). Additional
restrictions on Use may appear in the User Documentation. You may not separate component parts of
the HP Software for Use. You do not have the right to distribute the HP Software.
b. Copying. Your right to copy means you may make archival or back-up copies of the HP Software,
provided each copy contains all the original HP Software’s proprietary notices and is used only for back-
up purposes.
3. UPGRADES. To Use HP Software provided by HP as an upgrade, update, or supplement (collectively
“Upgrade”), you must first be licensed for the original HP Software identified by HP as eligible for the
Upgrade. To the extent the Upgrade supersedes the original HP Software, you may no longer use such
HP Software. This EULA applies to each Upgrade unless HP provides other terms with the Upgrade. In
case of a conflict between this EULA and such other terms, the other terms will prevail.
4. TRANSFER.
a. Third Party Transfer. The initial end user of the HP Software may make a one-time transfer of the
HP Software to another end user. Any transfer will include all component parts, media, User
Documentation, this EULA, and if applicable, the Certificate of Authenticity. The transfer may not be an
indirect transfer, such as a consignment. Prior to the transfer, the end user receiving the transferred
206 Appendix B Service and support
ENWW
Software will agree to this EULA. Upon transfer of the HP Software, your license is automatically
terminated.
b. Restrictions. You may not rent, lease or lend the HP Software or Use the HP Software for commercial
timesharing or bureau use. You may not sublicense, assign or otherwise transfer the HP Software except
as expressly provided in this EULA.
5. PROPRIETARY RIGHTS. All intellectual property rights in the Software and User Documentation are
owned by HP or its suppliers and are protected by law, including applicable copyright, trade secret,
patent, and trademark laws. You will not remove any product identification, copyright notice, or
proprietary restriction from the Software.
6. LIMITATION ON REVERSE ENGINEERING. You may not reverse engineer, decompile, or
disassemble the HP Software, except and only to the extent that the right to do so is allowed under
applicable law.
7. CONSENT TO USE OF DATA. HP and its affiliates may collect and use technical information you
provide in relation to (i) your Use of the Software or the HP Product, or (ii) the provision of support
services related to the Software or the HP Product. All such information will be subject to HP’s privacy
policy. HP will not use such information in a form that personally identifies you except to the extent
necessary to enhance your Use or provide support services.
8. LIMITATION OF LIABILITY. Notwithstanding any damages that you might incur, the entire liability of
HP and its suppliers under this EULA and your exclusive remedy under this EULA will be limited to the
greater of the amount actually paid by you for the Product or U.S. $5.00. TO THE MAXIMUM EXTENT
PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR
ANY SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES (INCLUDING
DAMAGES FOR LOST PROFITS, LOST DATA, BUSINESS INTERRUPTION, PERSONAL INJURY,
OR LOSS OF PRIVACY) RELATED IN ANY WAY TO THE USE OF OR INABILITY TO USE THE
SOFTWARE, EVEN IF HP OR ANY SUPPLIER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES AND EVEN IF THE ABOVE REMEDY FAILS OF ITS ESSENTIAL PURPOSE. Some states
or other jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so
the above limitation or exclusion may not apply to you.
9. U.S. GOVERNMENT CUSTOMERS. If you are a U.S. Government entity, then consistent with FAR
12.211 and FAR 12.212, Commercial Computer Software, Computer Software Documentation, and
Technical Data for Commercial Items are licensed under the applicable HP commercial license
agreement.
10. COMPLIANCE WITH EXPORT LAWS. You will comply with all laws, rules, and regulations (i)
applicable to the export or import of the Software, or (ii) restricting the Use of the Software, including
any restrictions on nuclear, chemical, or biological weapons proliferation.
11. RESERVATION OF RIGHTS. HP and its suppliers reserve all rights not expressly granted to you
in this EULA.
(c) 2007 Hewlett-Packard Development Company, L.P.
Rev. 11/06
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End User License Agreement 207
Customer self-repair warranty service
HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and
allow for greater flexibility in performing defective parts replacement. If during the diagnosis period, HP
identifies that the repair can be accomplished by the use of a CSR part, HP will ship that part directly to
you for replacement. There are two categories of CSR parts: 1) Parts for which customer self repair is
mandatory. If you request HP to replace these parts, you will be charged for the travel and labor costs
of this service. 2) Parts for which customer self repair is optional. These parts are also designed for
Customer Self Repair. If, however, you require that HP replace them for you, this may be done at no
additional charge under the type of warranty service designated for your product.
Based on availability and where geography permits, CSR parts will be shipped for next business day
delivery. Same-day or four-hour delivery may be offered at an additional charge where geography
permits. If assistance is required, you can call the HP Technical Support Center and a technician will
help you over the phone. HP specifies in the materials shipped with a replacement CSR part whether
a defective part must be returned to HP. In cases where it is required to return the defective part to HP,
you must ship the defective part back to HP within a defined period of time, normally five (5) business
days. The defective part must be returned with the associated documentation in the provided shipping
material. Failure to return the defective part may result in HP billing you for the replacement. With a
customer self repair, HP will pay all shipping and part return costs and determine the courier/carrier to
be used.
208 Appendix B Service and support
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Customer support
Get telephone support, free during your warranty period, for
your country/region
Country/region phone numbers are on the flyer that was in the
Have the product name, serial number, date of purchase, and
problem description ready.
Get 24-hour Internet support
Get support for products used with a Macintosh computer
Download software utilities, drivers, and electronic information www.hp.com/go/ljp3010series_software
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Customer support 209
Repack the product
If HP Customer Care determines that your product needs to be returned to HP for repair, follow these
steps to repack the product before shipping it.
CAUTION: Shipping damage as a result of inadequate packing is the customer’s responsibility.
1. Remove and retain any DIMMs cards that you have purchased and installed in the product.
CAUTION: Static electricity can damage electronic parts. When handling DIMMs, either wear an
antistatic wrist strap, or frequently touch the surface of the DIMM antistatic package and then touch
2. Remove and retain the print cartridge.
CAUTION: It is extremely important to remove the print cartridge before shipping the product. A
print cartridge that remains in the product during shipping can leak and cover the product engine
and other parts with toner.
To prevent damage to the print cartridge, avoid touching the roller on it, and store the print cartridge
in its original packing material or so that it is not exposed to light.
3. Remove and retain the power cable, interface cable, and optional accessories, such as an EIO
card.
4. If possible, include print samples and 50 to 100 sheets of paper or other print media that did not
print correctly.
5. In the U.S., call HP Customer Care to request new packing material. In other areas, use the original
packing material, if possible. Hewlett-Packard recommends insuring the equipment for shipment.
210 Appendix B Service and support
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Service information form
WHO IS RETURNING THE EQUIPMENT?
Date:
Person to contact:
Phone:
Phone:
Alternate contact:
Return shipping address:
Special shipping instructions:
WHAT ARE YOU SENDING?
Model name:
Model number:
Serial number:
Please attach any relevant printouts. Do NOT ship accessories (manuals, cleaning supplies, and so on) that are not required to complete
the repair.
HAVE YOU REMOVED THE PRINT CARTRIDGES?
You must remove them before shipping the printer, unless a mechanical problem prevents you from doing so.
[ ] Yes.
[ ] No, I cannot remove them.
WHAT NEEDS TO BE DONE? (Attach a separate sheet if necessary.)
1. Describe the conditions of the failure. (What was the failure? What were you doing when the failure occurred? What software were you
running? Is the failure repeatable?)
2. If the failure is intermittent, how much time elapses between failures?
3. If the unit connected to any of the following, give the manufacturer and model number.
Personal computer:
Modem:
Network:
4. Additional comments:
HOW WILL YOU PAY FOR THE REPAIR?
[ ] Under warranty
Purchase/received date:
(Attach proof of purchase or receiving document with original received date.)
[ ] Maintenance contract number:
[ ] Purchase order number:
Except for contract and warranty service, a purchase order number and/or authorized signature must accompany any request for
service. If standard repair prices do not apply, a minimum purchase order is required. Standard repair prices can be obtained by contacting
an HP-authorized repair center.
Authorized signature:
Billing address:
Phone:
Special billing instructions:
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Service information form 211
212 Appendix B Service and support
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Physical specifications
Table C-1 Product dimensions and weights
Product model
Height
Depth
Width
Weight
Base, d, n, and dn models
x model
316 mm (12.4 in)
456 mm (17.9 in)
140 mm (5.5 in)
400 mm (15.7x in)
400 mm (15.7 in)
400 mm (15.7 in)
448 mm (17.6 in)
448 mm (17.6 in)
448 mm (17.6 in)
15.9 kg (35.1 lb)
21.2 kg (46.8 lb)
5.3 kg (11.7 lb)
Optional 500-sheet feeder
Table C-2 Product dimensions with all doors and trays fully opened
Product model
Height
Depth
Width
Base, d, n, and dn models
x model
325 mm (12.8 in)
465 mm (18.3 in)
1040 mm (41.0 in)
1040 mm (41.0 in)
448 mm (17.6 in)
448 mm (17.6 in)
Power consumption, electrical specifications, and
acoustic emissions
Operating environment
Table C-3 Necessary conditions
Environmental condition
Printing
Storage/standby
Temperature
Product
7.5° to 32.5°C (45.5° to 90.5°) 0° to 35°C (32° to 95°F)
7.5° to 32.5°C (45.5° to 90.5°) -20° to 40°C (-4° to 104°F)
Print cartridge
Product
Relative humidity
5% to 90%
10–90%
35% to 85%
10–90%
Print cartridge
214 Appendix C Specifications
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FCC regulations
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant
to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses, and can radiate radio
frequency energy. If this equipment is not installed and used in accordance with the instructions, it may
cause harmful interference to radio communications. However, there is no guarantee that interference
will not occur in a particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna.
●
●
●
●
Increase separation between equipment and receiver.
Connect equipment to an outlet on a circuit different from that to which the receiver is located.
Consult your dealer or an experienced radio/TV technician.
NOTE: Any changes or modifications to the printer that are not expressly approved by HP could void
the user’s authority to operate this equipment.
Use of a shielded interface cable is required to comply with the Class B limits of Part 15 of FCC rules.
216 Appendix D Regulatory information
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Environmental product stewardship program
Protecting the environment
Hewlett-Packard Company is committed to providing quality products in an environmentally sound
manner. This product has been designed with several attributes to minimize impacts on our environment.
Ozone production
This product generates no appreciable ozone gas (O3).
Power consumption
Power usage drops significantly while in Ready and Sleep mode, which saves natural resources and
saves money without affecting the high performance of this product. To determine the ENERGY STAR®
qualification status for this product, see the Product Data Sheet or Specifications Sheet. Qualified
products are also listed at:
Toner consumption
EconoMode uses less toner, which might extend the life of the print cartridge.
Paper use
This product’s optional automatic duplex feature (two-sided printing) and N-up printing (multiple pages
printed on one page) capability can reduce paper usage and the resulting demands on natural
resources.
Plastics
Plastic parts over 25 grams are marked according to international standards that enhance the ability to
identify plastics for recycling purposes at the end of the product’s life.
HP LaserJet print supplies
It’s easy to return and recycle your HP LaserJet print cartridges after use—free of charge—with
HP Planet Partners. Multilingual program information and instructions are included in every new
HP LaserJet print cartridge and supplies package. You help reduce the toll on the environment further
when you return multiple cartridges together rather than separately.
HP is committed to providing inventive, high-quality products and services that are environmentally
sound, from product design and manufacturing to distribution, customer use and recycling. When you
participate in the HP Planet Partners program, we ensure your HP LaserJet print cartridges are recycled
properly, processing them to recover plastics and metals for new products and diverting millions of tons
of waste from landfills. Since this cartridge is being recycled and used in new materials, it will not be
returned to you. Thank you for being environmentally responsible!
NOTE: Use the return label to return original HP LaserJet print cartridges only. Please do not use this
label for HP inkjet cartridges, non-HP cartridges, refilled or remanufactured cartridges or warranty
returns. For information about recycling your HP inkjet cartridges please go to http://www.hp.com/
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Environmental product stewardship program 217
Return and recycling instructions
United States and Puerto Rico
The enclosed label in the HP LaserJet toner cartridge box is for the return and recycling of one or more
HP LaserJet print cartridges after use. Please follow the applicable instructions below.
Multiple returns (more than one cartridge)
1. Package each HP LaserJet print cartridge in its original box and bag.
2. Tape the boxes together using strapping or packaging tape. The package can weigh up to 31 kg
(70 lb).
3. Use a single pre-paid shipping label.
OR
1-800-340-2445 (holds up to 31 kg (70 lb) of HP LaserJet print cartridges).
2. Use a single pre-paid shipping label.
Single returns
1. Package the HP LaserJet print cartridge in its original bag and box.
2. Place the shipping label on the front of the box.
Shipping
For all HP LaserJet print cartridge recycling returns, give the package to UPS during your next delivery
or pickup, or take it to an authorized UPS drop-off center. For the location of your local UPS drop-off
center, call 1-800-PICKUPS or visit www.ups.com. If you are returning via USPS label, give the package
to a U.S. Postal Service carrier or drop off at a U.S. Postal Service Office. For more information, or to
Requested UPS pickup will be charged normal pickup rates. Information subject to change without
notice.
Residents of Alaska and Hawaii
Do not use the UPS label. Call 1-800-340-2445 for information and instructions. The U.S. Postal Service
provides no-cost cartridge return transportation services under an arrangement with HP for Alaska and
Hawaii.
Non-U.S. returns
To participate in HP Planet Partners return and recycling program, just follow the simple directions in
the recycling guide (found inside the packaging of your new product supply item) or visit www.hp.com/
recycle. Select your country/region for information on how to return your HP LaserJet printing supplies.
Paper
This product is capable of using recycled papers when the paper meets the guidelines outlined in the
HP LaserJet Printer Family Print Media Guide. This product is suitable for the use of recycled paper
according to EN12281:2002.
218 Appendix D Regulatory information
ENWW
Material restrictions
This HP product does not contain added mercury.
This HP product contains a battery that might require special handling at end-of-life. The batteries
contained in or supplied by Hewlett-Packard for this product include the following:
HP LaserJet P3010 Series
Type
Carbon monofluoride lithium
Weight
1.5 g
Location
User-removable
On formatter board
No
For recycling information, you can go to www.hp.com/recycle, or contact your local authorities or the
Disposal of waste equipment by users in private households in the
European Union
This symbol on the product or on its packaging indicates that this product must not be disposed of with
your other household waste. Instead, it is your responsibility to dispose of your waste equipment by
handing it over to a designated collection point for the recycling of waste electrical and electronic
equipment. The separate collection and recycling of your waste equipment at the time of disposal will
help to conserve natural resources and ensure that it is recycled in a manner that protects human health
and the environment. For more information about where you can drop off your waste equipment for
recycling, please contact your local city office, your household waste disposal service or the shop where
you purchased the product.
Chemical substances
HP is committed to providing our customers with information about the chemical substances in our
products as needed to comply with legal requirements such as REACH (Regulation EC No 1907/2006
of the European Parliament and the Council). A chemical information report for this product can be found
ENWW
Environmental product stewardship program 219
Material Safety Data Sheet (MSDS)
Material Safety Data Sheets (MSDS) for supplies containing chemical substances (for example, toner)
For more information
To obtain information about these environmental topics:
Product environmental profile sheet for this and many related HP products
HP’s commitment to the environment
●
●
●
●
●
HP’s environmental management system
HP’s end-of-life product return and recycling program
Material Safety Data Sheets
220 Appendix D Regulatory information
ENWW
Declaration of conformity
Declaration of Conformity
according to ISO/IEC 17050-1 and EN 17050-1, DoC#: BOISB-0804-00-rel.1.0
Manufacturer's Name:
Manufacturer's Address:
Hewlett-Packard Company
11311 Chinden Boulevard,
Boise, Idaho 83714-1021, USA
declares, that the product
Product Name:
HP LaserJet P3010 series
Including: CB530A - Optional 500-sheet tray
Regulatory Model Number2):
Product Options:
BOISB-0804-00
ALL
Print Cartridges: CE255A /CE255X
conforms to the following Product Specifications:
Safety:
IEC 60950-1:2001 / EN60950-1: 2001 +A11
IEC 60825-1:1993 +A1 +A2 / EN 60825-1:1994 +A1 +A2 (Class 1 Laser/LED Product)
GB4943-2001
CISPR22:2005 / EN 55022:2006 - Class B1)
EN 61000-3-2:2006
EMC:
EN 61000-3-3:1995 +A1
EN 55024:1998 +A1 +A2
FCC Title 47 CFR, Part 15 Class B2) / ICES-003, Issue 4
GB9254-1998, GB17625.1-2003
Supplementary Information:
The product herewith complies with the requirements of the EMC Directive 2004/108/EC and the Low Voltage Directive 2006/95/EC, and
carries the CE-Marking
accordingly.
This Device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful
interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
1) The product was tested in a typical configuration with Hewlett-Packard Personal Computer Systems.
2) For regulatory purposes, this product is assigned a Regulatory model number. This number should not be confused with the marketing
name or the product number(s).
Boise, Idaho , USA
May 30, 2008
For regulatory topics only:
European Contact: Your Local Hewlett-Packard Sales and Service Office or Hewlett-Packard GmbH, Department HQ-TRE / Standards
Europe,, Herrenberger Strasse 140, , D-71034, Böblingen, (FAX: +49-7031-14-3143), http://www.hp.com/go/certificates
USA Contact:
Product Regulations Manager, Hewlett-Packard Company,, PO Box 15, Mail Stop 160, Boise, ID 83707-0015, , (Phone:
208-396-6000)
ENWW
Declaration of conformity 221
Safety statements
Laser safety
The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration has
implemented regulations for laser products manufactured since August 1, 1976. Compliance is
mandatory for products marketed in the United States. The device is certified as a “Class 1” laser product
under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard
according to the Radiation Control for Health and Safety Act of 1968. Since radiation emitted inside the
device is completely confined within protective housings and external covers, the laser beam cannot
escape during any phase of normal user operation.
WARNING! Using controls, making adjustments, or performing procedures other than those specified
in this user guide may result in exposure to hazardous radiation.
Canadian DOC regulations
Complies with Canadian EMC Class B requirements.
« Conforme à la classe B des normes canadiennes de compatibilité électromagnétiques. « CEM ». »
VCCI statement (Japan)
Power cord statement (Japan)
EMC statement (Korea)
222 Appendix D Regulatory information
ENWW
Laser statement for Finland
Luokan 1 laserlaite
Klass 1 Laser Apparat
HP LaserJet P3015, P3015d, P3015n, P3015dn, P3015x, laserkirjoitin on käyttäjän kannalta turvallinen
luokan 1 laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen
ulkopuolelle. Laitteen turvallisuusluokka on määritetty standardin EN 60825-1 (1994) mukaisesti.
VAROITUS !
Laitteen käyttäminen muulla kuin käyttöohjeessa mainitulla tavalla saattaa altistaa käyttäjän
turvallisuusluokan 1 ylittävälle näkymättömälle lasersäteilylle.
VARNING !
Om apparaten används på annat sätt än i bruksanvisning specificerats, kan användaren utsättas för
osynlig laserstrålning, som överskrider gränsen för laserklass 1.
HUOLTO
HP LaserJet P3015, P3015d, P3015n, P3015dn, P3015x - kirjoittimen sisällä ei ole käyttäjän
huollettavissa olevia kohteita. Laitteen saa avata ja huoltaa ainoastaan sen huoltamiseen koulutettu
henkilö. Tällaiseksi huoltotoimenpiteeksi ei katsota väriainekasetin vaihtamista, paperiradan
puhdistusta tai muita käyttäjän käsikirjassa lueteltuja, käyttäjän tehtäväksi tarkoitettuja ylläpitotoimia,
jotka voidaan suorittaa ilman erikoistyökaluja.
VARO !
Mikäli kirjoittimen suojakotelo avataan, olet alttiina näkymättömällelasersäteilylle laitteen ollessa
toiminnassa. Älä katso säteeseen.
VARNING !
Om laserprinterns skyddshölje öppnas då apparaten är i funktion, utsättas användaren för osynlig
laserstrålning. Betrakta ej strålen. Tiedot laitteessa käytettävän laserdiodin säteilyominaisuuksista:
Aallonpituus 775-795 nm Teho 5 m W Luokan 3B laser.
ENWW
Safety statements 223
Index
connectivity
Symbols/Numerics
500-sheet tray
configuring 87
loading 84
browser requirements
USB 64
control panel
buttons 12
C
cables
display 12
A
accessibility features
accessories
canceling
lights 12
locating
available
ordering 200
printing 100
address, printer
card stock
cartridges
security 119
control-panel menus
diagnostics 38
Macintosh,
troubleshooting 195
advanced printing options
Windows 105
features
non-HP 121
information 18
ordering through embedded
recycling 217
replacing 122
AppleTalk
disabling 70
storage 121
printing 21
B
warranty 205
resets 36
bins, output
capacity 79
cartridges, print
conventions, document
copies, number of
cautions
locating
selecting 89
blank pages
cleaning
exterior 137
troubleshooting 189
blurred print, problem-
solving 187
both sides, printing on
Macintosh 61
clock, real-time
setting 94
colored text
configuration page
Macintosh 58
Windows 105
creased paper, problem-
solving 186
ENWW
Index 225
DNS settings
IPV4 32
IPV6 32
document conventions
double-sided printing
Macintosh 61
environment for product
specifications 214
curled paper, problem-
solving 185
custom-size paper settings
Macintosh 59
environment for the product
problem-solving 182
customer support
embedded Web server
links 115
online 209
environmental features
environmental stewardship
program 217
error messages
drivers
included
Macintosh,
D
troubleshooting 195
errors
software 193
Ethernet cards, part
numbers 202
European Union, waste
disposal 219
Explorer, versions supported
density
problem-solving 183
settings 58
device status
universal 44
duplex printing
diagnostics
Macintosh 61
Windows 103
duplexer
F
FastRes
networks 34
DIMMs
Finnish laser safety
statement 223
accessing
E
installing 126
EIO cards
first page
font list, printing
disabling
AppleTalk 70
DLC/LLC 70
IPX/SPX 70
installing 135
removing 136
PCL 18
PS 18
fonts
settings 30
disk
embedded Web server
features 113
included
installing 135
removing 136
DLC/LLC
formatter
security 120
Macintosh 58
disabling 70
envelopes
G
jams 180
226 Index
ENWW
Information tab, embedded Web
server 114
input trays
configuring 19
installing
stored 96
General Protection FaultException
OE 194
gray background, problem-
solving 184
K
H
hard disk
L
erasing 117
labels
hard disks
interface ports, locating
landscape orientation
light print
problem-solving 183
encrypted 118
heavy paper
HP Easy Printer Care
description 50
Internet Explorer, versions
supported
IP address
IPv4 31
Macintosh,
troubleshooting 195
IPsec 117
IPX/SPX
downloading 50
opening 110
options 111
supported operating
systems 50
loading
500
HP Jetdirect print server
installing 135
disabling 70
J
removing 136
jams
envelopes 180
recovery 176
M
HP Web Jetadmin
humidity
Macintosh
AppleTalk 70
problems,
troubleshooting 195
software 57
Jetadmin
Jetdirect print server
installing 135
problem-solving 182
specifications 214
I
image defects, problem-
solving 183
image repetition, problem-
solving 187
removing 136
job storage
support 209
supported operating
systems 54
accessing 96
features 96
USB card,
troubleshooting 196
Macintosh driver settings
information pages
printing 108
jobs
personal 96
ENWW
Index 227
messages
operating environment
specifications 214
operating systems supported
Windows 42
watermarks 60
Material Safety Data Sheet
(MSDS) 220
misformed characters, problem-
solving 185
models, feature comparison
multiple pages per sheet
Windows 103
ordering
supplies through embedded
media
orientation
output quality. See print quality
automatically selecting
trays 88
custom-size, Macintosh
settings 59
N
n-up printing
Windows 103
P
Netscape Navigator, versions
supported
network
Networking tab, embedded Web
server 115
pages
memory
blank 189
pages per sheet
Windows 103
paper
automatically selecting
trays 88
covers, using different
paper 102
included 57
networks
upgrading 126
AppleTalk 70
configuring 65
diagnostics 34
messaging and
management 65
protocols 30
curled 185
memory DIMMs
custom-size, Macintosh
settings 59
first and last pages, using
problem-solving 182
skewed 185
security 120
menus, control-panel
diagnostics 38
information 18
settings 30
wrinkled 186
printing 21
resets 36
notes
O
on/off button, locating
228 Index
ENWW
storage 121
warranty 205
paper 182
part numbers
cables 202
print on both sides
Macintosh 61
Windows 103
print quality
specks 183
memory 201
trays 201
PCL drivers
blurred 187
dropouts 183
environment 182
universal 44
portrait orientation
ports
lines 183
processor speed
paper 182
problem-solving 182
specks 183
product comparison
product status
proof and hold
Windows 104
supported
ProRes
troubleshooting
Macintosh 196
ports, interface
PS Emulation drivers
locating
postcards
PostScript Printer Description
(PPD) files
Q
quality. Se
e print quality
included 57
printer settings
power
configuring 21
consumption 214
troubleshooting 144
printing
R
from USB storage
accessories 98
troubleshooting 189
private jobs
rear output bin
locating
recycling
power button, locating
PPDs
included 57
print cartridge
managing 121
print cartridges
HP printing supplies returns and
remote firmware update
(RFU) 138
repeating defects, problem-
repeating defects,
troubleshooting 188
Windows 104
problem-solving
dropouts 183
features
non-HP 121
ordering through embedded
recycling 217
replacing 122
environment 182
networks 34
ENWW
Index 229
show-me-how pages
printing 108
sleep delay
status
resize documents
Macintosh 59
Windows 102
resolution
HP Printer Utility,
features
settings 58
disabling 93
Macintosh 58
enabling 93
time 93
small paper
smeared toner, problem-
solving 184
status, supplies
storage, job
Resolution Enhancement
REt (Resolution Enhancement
technology) 58
retention, job
accessing 96
accessing 96
features 96
software
features 96
embedded Web server,
Macintosh 58
ore jobs
Windows 104
right-side panel, locating
rough paper
st
stored jobs
creating 96
Macintosh 57
problems 193
software license
agreement 206
supported operating
systems 54
deleting 97
printing 96
security 118
S
scale documents
Macintosh 59
storing
Windows 102
security
supplies
counterfeit 121
supported operating systems,
Windows 42
solving
managing 20
non-HP 121
ordering 200
ordering through embedded
recycling 217
status, viewing with embedded
hardware integration
pocket 118
network 66
settings 30
service
Services tab
walk-up USB printing
problems 191
special media
Macintosh 62
settings
guidelines 80
special paper
status, viewing with HP Printer
Utility 58
guidelines 80
specifications
supplies status
supplies, status
supply messages
Settings tab, embedded Web
server 115
shortcuts 101
features
physical 214
configuring 20
230 Index
ENWW
double-sided printing,
Macintosh 61
loading 82
USB devices
supply-status, Services tab
Macintosh 62
Windows 104
support
embedded Web server
links 115
Tray 2
configuring 87
loading 84
Tray 3
trays
installing 132
USB port
system requirements
capacity 79
supported
configuring 87
double-sided printing,
Macintosh 61
troubleshooting 189
troubleshooting
Macintosh 196
locating
USB storage accessories
T
TCP/IP
W
manually configuring IPv4
parameters 68
manually configuring IPv6
parameters 69
TCP/IP settings
wa
ke time
changing 94
setting 94
trays, input
configuring 19
trays, status
warnings
warranty
troubleshooting
technical support
online 209
tests
license 206
product 204
checklist 144
duplexing 181
watermarks
networks 34
text, problem-solving
blurred 187
Windows 102
transparencies 179
Web browser requirements
Web Jetadmin
Web sites
tips
toner
HP Web Jetadmin,
downloading 116
Macintosh customer
support 209
output quality, problem-
solving 184
walk-up USB printing
problems 191
toner cartridges. See print
cartridges
two-sided printing
Macintosh 61
top output bin
Material Safety Data Sheet
(MSDS) 220
white lines or spots, problem-
solving 186
Windows 103
locating
transparencies
Tray 1
U
uninstalling Macintosh
software 54
configuring 87
Windows
ENWW
Index 231
© 2009 Hewlett-Packard Development Company, L.P.
www.hp.com
*CE524-90910*
*CE524-90910*
CE524-90910
|
