HP Hewlett Packard C4200 User Manual

“Print on transparencies” on page 43

“Reverse an image for iron-on transfers” on page 43

“Print a group of addresses on labels or envelopes” on page 44

“Create custom cd/dvd labels” on page 37

Avoid paper jams

To help avoid paper jams, follow these guidelines.

•

Remove printed papers from the output tray frequently.

Prevent curled or wrinkled paper by storing all unused paper flat in a resealable bag.

Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn.

Do not combine different paper types and paper sizes in the input tray; the entire stack

of paper in the input tray must be the same size and type.

•

Adjust the paper-width guide in the input tray to fit snugly against all paper. Make sure

the paper-width guide does not bend the paper in the input tray.

Do not overload the input tray; make sure the stack of paper fits within the input tray

and is no higher than the top of the paper-width guide.

•

Do not force paper too far forward in the input tray.

Use paper types that are recommended for the HP All-in-One.

Related topics

Print from a software application

Avoid paper jams

Chapter 6

Load originals and load paper

7 Print from your computer

The HP All-in-One can be used with any software application that allows printing. You

can print a range of projects, such as borderless images, newsletters, greeting cards,

iron-on transfers, and posters.

This section contains the following topics:

•

Make the HP All-in-One the default printer

Change the print settings for the current job

Change the default print settings

Printing shortcuts

Perform special print jobs

Stop a print job

Print from a software application

Most print settings are automatically handled by the software application. You need to

change the settings manually only when you change print quality, print on specific types

of paper or transparency film, or use special features.

To print from a software application

1. Make sure you have paper loaded in the input tray.

2. On the File menu in your software application, click Print.

3. Select the HP All-in-One as the printer.

If you set the HP All-in-One as the default printer, you can skip this step. The HP All-

in-One will already be selected.

4. If you need to change settings, click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties,

Options, Printer Setup, Printer, or Preferences.

NOTE: When printing a photo, you must select options for the specific photo

paper and photo enhancement.

5. Select the appropriate options for your print job by using the features available in

the Advanced, Printing Shortcuts, Features, and Color tabs.

TIP: You can easily select the appropriate options for your print job by choosing

one of the predefined print tasks on the Printing Shortcuts tab. Click a type of

print task in the Printing Shortcuts list. The default settings for that type of print

task are set and summarized on the Printing Shortcuts tab. If necessary, you

can adjust the settings here and save your custom settings as a new printing

shortcut. To save a custom printing shortcut, select the shortcut and click Save

As. To delete a shortcut, select the shortcut and click Delete.

6. Click OK to close the Properties dialog box.

7. Click Print or OK to begin printing.

Print from your computer

Chapter 7

Make the HP All-in-One the default printer

You can set the HP All-in-One as the default printer to use from all software applications.

This means that the HP All-in-One is automatically selected in the printer list when you

select Print from the File menu in a software application. The default printer is also printed

to automatically when you click the Print button in the toolbar of most software

applications. For more information, see the Windows Help.

Change the print settings for the current job

You can customize the print settings of the HP All-in-One to handle nearly any print task.

This section contains the following topics:

•

Set the paper size

Set the paper type for printing

View the print resolution

Change the print speed or quality

Change the page orientation

Scale the document size

Change the saturation, brightness, or color tone

Preview your print job

Set the paper size

The Size setting helps the HP All-in-One determine the printable area on the page. Some

of the paper size choices have a borderless equivalent, which allows you to print to the

top, bottom, and side edges of the paper.

Usually, you set the paper size in the software application you used to create your

document or project. However, if you are using custom-size paper, or if you cannot set

the paper size from your software application, you can change the paper size in the

Properties dialog box before printing.

To set the paper size

1. Make sure you have paper loaded in the input tray.

2. On the File menu in your software application, click Print.

3. Make sure the HP All-in-One is the selected printer.

4. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties,

Options, Printer Setup, Printer, or Preferences.

Print from your computer

5. Click the Features tab.

6. In the Resizing Options area, click the appropriate paper size from the Size list.

The following table lists the suggested paper size settings for the different types of

paper you can load in the input tray. Make sure to look at the long list of choices in

the Size list to see if a defined paper size already exists for the type of paper you are

using.

Paper type

Print on both sides of the page

You can print two-sided pages with the HP All-in-One manually. When printing two-sided

pages, make sure to use paper that is thick enough so that images do not show through

to the other side.

To print on both sides of the page

1. Load paper into the input tray.

2. On the File menu in your software application, click Print.

3. Make sure the HP All-in-One is the selected printer.

Print from your computer

4. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties,

Options, Printer Setup, Printer, or Preferences.

5. Click the Features tab.

6. In the Paper saving options area, select Manual from the Two-sided printing drop-

down list.

7. For binding, do one of the following:

•

For binding on the top like a notebook or calendar, select the Flip Pages Up check

box.

This causes the odd and even pages of your document to print opposite of each

other top-to-bottom. This ensures that the top of the page is always at the top of

the sheet when you flip the pages up in your bound document.

•

For binding on the side like a book or magazine, click to clear the Flip pages

up check box.

This causes the odd and even pages of your document to print opposite of each

other left-to-right. This ensures that the top of the page is always at the top of the

sheet when you turn the pages in your bound document.

8. Click OK, and then click Print or OK in the Print dialog box.

The HP All-in-One begins printing. Wait until all the odd-numbered pages are printed

before removing any of the printed pages from the output tray.

A dialog box displays instructions on the screen when it is time to process the second

side of your job. Do not click Continue in the dialog box until you have reloaded the

paper as instructed.

9. Follow the instructions that appear on your screen for reloading the paper to print on

the second side, and then click Continue.

Perform special print jobs

Chapter 7

Print a multiple-page document as a booklet

The HP All-in-One allows you to print your document as a small booklet, which you can

fold and then staple together.

For best results, design your document to fit on a multiple of four pages, such as an 8,

12, or 16-page program for a child's school play or for a wedding.

To print a multiple-page document as a booklet

1. Load paper into the input tray.

The paper should be thick enough that the images do not show through to the other

side.

2. On the File menu in your software application, click Print.

3. Make sure the HP All-in-One is the selected printer.

4. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties,

Options, Printer Setup, Printer, or Preferences.

5. Click the Features tab.

6. In the Paper saving options area, select Manual from the Two-sided printing drop-

down list.

7. Select the binding edge from the Booklet layout is list, as appropriate for your

language.

•

If your language reads left-to-right, click Left edge binding.

If your language reads right-to-left, click Right edge binding.

The Pages per sheet box is automatically set to two pages per sheet.

8. Click OK, and then click Print or OK in the Print dialog box.

The HP All-in-One begins printing.

A dialog box displays instructions on the screen when it is time to process the second

side of your job. Do not click Continue in the dialog box until you have reloaded the

paper as instructed in the following steps.

9. Wait until the HP All-in-One has stopped printing for several seconds before removing

any of the printed pages from the output tray.

If you remove the pages while the document is still printing, the pages might get out

of order.

Print from your computer

10. Follow the instructions that appear on your screen for reloading the paper to print on

the second side, and then click Continue.

11. When the entire document has finished printing, fold the stack of paper in half, so that

the first page is on top, then staple the document along the crease.

TIP: For best results, use a saddle stapler, or a heavy-duty stapler with a long

reach to staple the booklet.

Figure 7-1 Left-edge binding for left-to-right languages

Figure 7-2 Right-edge binding for right-to-left languages

Print multiple pages on a single sheet

You can print up to 16 pages on a single sheet of paper.

To print multiple pages on a single sheet

1. Make sure you have paper loaded in the input tray.

2. On the File menu in your software application, click Print.

3. Make sure the HP All-in-One is the selected printer.

4. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties,

Options, Printer Setup, Printer, or Preferences.

5. Click the Features tab.

6. In the Pages per sheet list, click 2, 4, 6, 8, 9, or 16.

Perform special print jobs

Chapter 7

7. If you want a border to appear around each page image printed on the sheet of paper,

select the Print page borders check box.

8. In the Page order list, click an appropriate page order option.

The sample output graphic is numbered to show how the pages will be ordered if you

select each option.

9. Click OK, and then click Print or OK in the Print dialog box.

Print a multiple-page document in reverse order

Because of the way the paper feeds through the HP All-in-One, the first page that prints

is print side up at the bottom of the stack. Usually this means you need to put the printed

pages in the correct order.

A better way is to print the document in reverse order so that the pages are stacked

correctly.

TIP: Set this option as a default setting so you do not have to remember to set it

every time you print a multiple-page document.

To print a multiple-page document in reverse order

1. Make sure you have paper loaded in the input tray.

2. On the File menu in your software application, click Print.

3. Make sure the HP All-in-One is the selected printer.

4. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties,

Options, Printer Setup, Printer, or Preferences.

5. Click the Advanced tab.

Print from your computer

6. In the Layout Options area, select Front to Back in the Page Order option.

NOTE: If you set your document to print on both sides of the page, the Front to

back option is not available. Your document will automatically print in the correct

order.

7. Click OK, and then click Print or OK in the Print dialog box.

When you are printing multiple copies, each set is printed completely before the next

set is printed.

Reverse an image for iron-on transfers

This feature reverses an image so you can use it for iron-on transfers. This feature is also

useful for transparencies when you want to make notations on the back of the

transparency without scratching the original.

To reverse an image for iron-on transfers

1. On the File menu in your software application, click Print.

2. Make sure the HP All-in-One is the selected printer.

3. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties,

Options, Printer Setup, Printer, or Preferences.

4. Click the Features tab.

5. In the Paper Type drop-down list, click More, and then select HP Iron-on Transfer

from the list.

6. If the selected size is not what you want, click an appropriate size in the Size list.

7. Click the Advanced tab.

8. In the Printer Features area, select On from the Mirror Image drop-down list.

9. Click OK, and then click Print or OK in the Print dialog box.

NOTE: To prevent jams, manually feed the iron-on transfer sheets into the input

tray one sheet at a time.

Print on transparencies

For the best results, HP recommends you use HP transparency products with the HP All-

in-One.

To print on transparencies

1. Load the transparency into the input tray.

2. On the File menu in your software application, click Print.

3. Make sure the HP All-in-One is the selected printer.

4. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties,

Options, Printer Setup, Printer, or Preferences.

5. Click the Features tab.

Perform special print jobs

Chapter 7

6. In the Paper Type drop-down list, click More, and then select the appropriate paper

type.

TIP: If you want to make notations on the back of the transparencies and erase

them later without scratching the original, click the Advanced tab, and select

the Mirror Image check box.

7. In the Resizing Options area, click an appropriate size in the Size list.

8. Click OK, and then click Print or OK in the Print dialog box.

The HP All-in-One automatically waits for transparencies to dry before releasing

them. Ink dries slower on film than on plain paper. Make sure you allow enough time

for the ink to dry before handling the transparency.

Print a group of addresses on labels or envelopes

With the HP All-in-One, you can print on a single envelope, a group of envelopes, or label

sheets designed for inkjet printers.

To print a group of addresses on labels or envelopes

1. Print a test page on plain paper first.

2. Place the test page on top of the label sheet or envelope, and hold both up to the

light. Check the spacing for each block of text. Make adjustments as needed.

3. Load the labels or envelopes into the input tray.

CAUTION: Do not use envelopes with clasps or windows. They can get stuck in

the rollers and cause paper jams.

4. If you are printing on envelopes, do the following:

a. Display the print settings, and click the Features tab.

b. In the Resizing Options area, click the appropriate envelope size in the Size list.

5. Click OK, and then click Print or OK in the Print dialog box.

Print from your computer

Print a poster

You can create a poster by printing a document on multiple pages. The HP All-in-One

prints dotted lines on some pages to indicate where to trim the pages before taping them

together.

To print a poster

1. Make sure you have paper loaded in the input tray.

2. On the File menu in your software application, click Print.

3. Make sure the HP All-in-One is the selected printer.

4. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties,

Options, Printer Setup, Printer, or Preferences.

5. Click the Advanced tab.

6. Expand the Document Options, and then expand the Printer Features.

7. In the Poster Printing drop-down list, click either 2x2 (4 sheets); 3x3 (9 sheets);

4x4 (16 sheets); or 5x5 (25 sheets).

This selection tells the HP All-in-One to enlarge your document so that it fits on 4, 9,

16, or 25 pages.

If your original document is multiple pages, each of those pages will be printed on 4,

9, 16, or 25 pages. For example, if you have a one-page original and you select 3x3,

you will get 9 pages; if you select 3x3 for a two-page original, 18 pages will print.

8. Click OK, and then click Print or OK in the Print dialog box.

9. After the poster has printed, trim the edges of the sheets and tape the sheets together.

Print a Web page

You can print a Web page from your Web browser on the HP All-in-One.

Perform special print jobs

Chapter 7

To print a Web page

1. Make sure you have paper loaded in the input tray.

2. On the File menu in your Web browser, click Print.

The Print dialog box appears.

3. Make sure the HP All-in-One is the selected printer.

4. If your Web browser supports it, select the items on the Web page that you want to

include in the printout.

For example, in Internet Explorer, click the Options tab to select options such as As

laid out on screen, Only the selected frame, and Print all linked documents.

5. Click Print or OK to print the Web page.

TIP: To print Web pages correctly, you might need to set your print orientation to

Landscape.

Stop a print job

Although you can stop a print job from either the HP All-in-One or the computer, HP

recommends you stop it from the HP All-in-One for best results.

NOTE: Although most software applications designed for Windows use the

Windows print spooler, your software application might not use the spooler. An

example of a software application that does not use the Windows print spooler is

PowerPoint in Microsoft Office 97.

If you cannot cancel your print job by using one of the following procedures, consult

the instructions for canceling background printing in the online help for your software

application.

To stop a print job from the HP All-in-One

▲ Press Cancel on the control panel. If the print job does not stop, press Cancel again.

It can take a few moments for printing to be cancelled.

To stop a print job from the computer (Windows 2000 users)

1. On the Windows taskbar, click Start, point to Settings, and then click Printers.

2. Double-click the HP All-in-One icon.

TIP: You can also double-click the printer icon in the Windows taskbar.

3. Select the print job you want to cancel.

4. On the Document menu, click Cancel Printing or Cancel, or press the Delete key

on your keyboard.

It can take a few moments for printing to be cancelled.

To stop a print job from the computer (Windows XP users)

1. On the Windows taskbar, click Start, and then click Control Panel.

2. Open the Printers and Faxes control panel.

Print from your computer

3. Double-click the HP All-in-One icon.

TIP: You can also double-click the printer icon in the Windows taskbar.

4. Select the print job you want to cancel.

5. On the Document menu, click Cancel Printing or Cancel, or press the Delete key

on your keyboard.

It can take a few moments for printing to be cancelled.

Stop a print job

Chapter 7

Print from your computer

8 Use the photo features

The HP All-in-One is equipped with memory card slots which enable you to insert a

memory card and begin printing photos from your digital camera without uploading your

photos to a computer first. Additionally, if the HP All-in-One is connected to a computer

with a USB cable, you can also transfer your photos to the computer to print, edit, or

share.

The HP All-in-One supports the memory cards described below. Each type of memory

card can only be inserted in the appropriate slot for that card.

CAUTION: Do not insert more than one memory card at a time. If more than one

memory card is inserted, unrecoverable data loss might occur.

xD-Picture Card

Memory Stick or Memory Stick Duo (adapter optional, but not necessary)

Secure Digital (SD) or MultiMediaCard (MMC)

CompactFlash (CF)

The memory card area also has a Photo light. This light blinks green when a memory

card is being read or when an image is being printed from a card, and stays solid green

when images are ready to be viewed. The Photo light is located near the memory card

slots (below the camera icon).

NOTE: Do not pull out the memory card while the Photo light is flashing. A flashing

light means the HP All-in-One is accessing the memory card. Wait until the light

remains solid. Removing a memory card while it is being accessed might corrupt

information on the card or damage the HP All-in-One and card.

Use the photo features

Chapter 8

This section contains the following topics:

•

Print photos

Save photos to your computer

Edit photos using your computer

Share photos with friends and relatives

Print photos

The HP All-in-One enables you to print one borderless or bordered photo per page directly

from your memory card, without first having to transfer the files to a computer.

The HP All-in-One is set to detect the type and size of paper you are using automatically.

This section contains the following topics:

•

Print 10 x 15 cm (4 x 6 inch) photos

Print enlargements

Print photos from the HP Photosmart Software

Print 10 x 15 cm (4 x 6 inch) photos

You can select specific photos on your memory card to print as 10 x 15 cm (4 x 6 inch)

photos.

To print one or more 10 x 15 cm (4 x 6 inch) photos

1. Insert your memory card into the appropriate slot on the HP All-in-One.

The most recent image on the card appears on the display.

2. Load 10 x 15 cm (4 x 6 inch) photo paper in the input tray.

3. Press the buttons next to the and icons on the display to scroll through the photos

on your memory card until the photo you want to print appears.

4. Do one of the following:

•

For faster printing with slightly reduced resolution, leave the Quality setting at

best resolution (as indicated by the two star icons on the display).

•

For maximum resolution, press the Quality button until three star icons appear

on the display.

5. Leave the default Size setting as Borderless.

Use the photo features

6. Press the Copies button until the number of copies you want to print appears on the

display.

7. Press the Print button.

TIP: While the photo is printing, you can continue scrolling through the photos

on your memory card. When you see a photo you want to print, you can press

the Print button to add that photo to the print queue.

Print enlargements

You can print enlargements of the photos on your memory card on either letter or A4

paper.

To print an enlargement of a photo

1. Insert your memory card into the appropriate slot on the HP All-in-One.

The most recent image on the card appears on the display.

2. Load letter-size or A4 photo paper in the input tray.

3. Press the buttons next to the and icons on the display to scroll through the photos

on your memory card until the photo you want to print appears.

4. Do one of the following:

•

For faster printing with slighty reduced resolution, leave the Quality setting at best

resolution (as indicated by the two star icons on the display).

•

For maximum resolution, press the Quality button until three star icons appear

on the display.

5. Do one of the following:

•

Press the Size button until Resize to Fit is the selected setting on the display.

Your printed photo will be enlarged and centered to fit the printable area of the

page, and will be either bordered or borderless on all four sides depending on the

aspect ratios of the digital photo and the paper on which you're printing.

•

Leave the default Size setting as Borderless.

Your printed photo will be enlarged to fill the entire page size and will be

borderless. This could result in some of the image being cropped.

6. Press the Copies button until the number of copies you want to print appears on the

display.

7. Press the Print button.

TIP: While the photo is printing, you can continue scrolling through the photos

on your memory card. When you see a photo you want to print, you can press

the Print button to add that photo to the print queue.

Print photos

Chapter 8

Print photos from the HP Photosmart Software

You can use the HP Photosmart Software installed on your computer to transfer photos

from a memory card to your computer’s hard drive for advanced photo editing, sharing

photos online, and printing from your computer.

Before transferring photos to your computer, you need to remove the memory card from

your digital camera and insert it in the appropriate memory card slot on the HP All-in-One.

NOTE: The HP All-in-One must be connected to a computer that has the

HP Photosmart Software installed on it.

To print photos

1. Insert a memory card into the appropriate slot on the HP All-in-One.

The software opens on your computer.

2. Click Print, and then follow the onscreen prompts to transfer your photos to the

computer for printing.

Save photos to your computer

You can use the HP Photosmart Software installed on your computer to transfer photos

from a memory card to your computer’s hard drive for advanced photo editing, sharing

photos online, and printing from your computer.

Before transferring photos to your computer, you need to remove the memory card from

your digital camera and insert it in the appropriate memory card slot on the HP All-in-One.

NOTE: The HP All-in-One must be connected to a computer that has the

HP Photosmart Software installed on it.

To save photos

1. Insert a memory card into the appropriate slot on the HP All-in-One.

The software opens on your computer.

2. Click Save, and then follow the onscreen prompts on your computer to save the

photos to your computer.

Edit photos using your computer

You can use the HP Photosmart Software installed on your computer to transfer photos

from a memory card to your computer’s hard drive for advanced photo editing, sharing

photos online, and printing from your computer.

Before transferring photos to your computer, you need to remove the memory card from

your digital camera and insert it in the appropriate memory card slot on the HP All-in-One.

NOTE: The HP All-in-One must be connected to a computer that has the

HP Photosmart Software installed on it.

Use the photo features

To edit photos

1. Insert a memory card into the appropriate slot on the HP All-in-One.

The software opens on your computer.

2. Click View, and then follow the onscreen prompts to transfer your photos to the

computer for viewing and editing.

Share photos with friends and relatives

You can use the HP Photosmart Software installed on your computer to transfer photos

from a memory card to your computer’s hard drive for advanced photo editing, sharing

photos online, and printing from your computer.

Before transferring photos to your computer, you need to remove the memory card from

your digital camera and insert it in the appropriate memory card slot on the HP All-in-One.

NOTE: The HP All-in-One must be connected to a computer that has the

HP Photosmart Software installed on it.

To share photos

1. Insert a memory card into the appropriate slot on the HP All-in-One.

The software opens on your computer.

2. Click Share, and then follow the onscreen prompts to transfer your photos to the

computer for sharing with friends and relatives.

HP Photosmart Share lets you share photos with friends and family by sending photos

as e-mail, uploading photos to an online photo album, or ordering prints through an

online photo-finishing service.

Share photos with friends and relatives

Chapter 8

Use the photo features

9 Use the copy features

The HP All-in-One allows you to produce high-quality color and black-and-white copies

on plain or photo paper. You can enlarge or reduce the size of an original to fit a specific

paper size, adjust the copy quality, and make high-quality copies of photos, including

borderless copies.

This section contains the following topics:

•

Make a copy

Change copy speed or quality

Make multiple copies of the same original

Make a borderless copy of a photo

Resize an original to fit onto letter or A4 paper

Stop copying

Make a copy

You can make quality copies from the control panel.

To make a copy from the control panel

1. Make sure you have paper loaded in the input tray.

2. Load your original print side down on the right front corner of the glass.

3. Press Start Copy Black or Start Copy Color to begin copying.

Change copy speed or quality

The HP All-in-One, provides three options, indicated by one, two, or three stars, that affect

copy speed and quality:

•

One star copies faster than the other two quality settings. On plain paper, the text is

comparable to the quality of two stars, but the graphics might be of lower quality. This

setting uses less ink and extends the life of your print cartridges.

NOTE: This setting is not available when the HP All-In-One detects photo paper.

•

Two stars delivers high-quality output and is the recommended setting for most of

your copying. Two stars copies faster than the three stars quality setting.

Three stars produces the highest quality output for all paper and eliminates the

banding (striping) effect that sometimes occurs in solid areas. Three stars copies

slower than the other quality settings.

To change the copy quality

1. Make sure you have paper loaded in the input tray.

2. Load your original print side down on the right front corner of the glass.

3. Press Quality to select one star, two stars, or three stars.

4. Press Start Copy Black or Start Copy Color.

Use the copy features

Chapter 9

Make multiple copies of the same original

You can set the number of copies from the control panel of the HP All-in-One or from the

HP Photosmart Software. This task explains how to set the number of copies from the

control panel only.

NOTE: For information on initiating copies from the software, see the software

portion of the HP Photosmart Software Help.

To make multiple copies of an original from the control panel

1. Make sure you have paper loaded in the input tray.

2. Load your original print side down on the right front corner of the glass.

3. Press the Copies button to increase the number of copies. When you reach the

maximum, the setting returns to 1 copy.

TIP: Use the software that you installed with the HP All-in-One to set the number

of copies higher than supported from the control panel. When the number of

copies is greater than 9, only the last digit of the number of copies is displayed on

the control panel.

4. Press Start Copy Black or Start Copy Color.

In this example, the HP All-in-One makes six copies of the original 10 x 15 cm (4 x 6

inch) photo.

Make a borderless copy of a photo

For the best quality when copying a photo, load photo paper in the input tray.

TIP: You can optimize the quality of the color photos you print and copy with the

HP All-in-One by purchasing a photo print cartridge. Remove the black print cartridge

and insert the photo print cartridge in its place. With the tri-color print cartridge and

photo print cartridge installed, you have a six-ink system, which provides enhanced

quality color photos.

Use the copy features

To make a borderless copy of a photo from the control panel

1. Load photo paper in the input tray.

NOTE: The HP All-in-One automatically detects the type of paper you are using.

If you do not use photo paper, your copy will include a white border around one

or more edges.

2. Load your original photo print side down on the right front corner of the glass.

3. Press Size to select Borderless.

4. Press Start Copy Color.

The HP All-in-One makes a borderless copy of your original photo, as shown below.

Resize an original to fit onto letter or A4 paper

You can use the Resize to Fit feature to copy an original to fit within the printable margins

of a page without the risk of cropping some of your original. This is useful for reducing or

enlarging an original. For example:

•

If you enlarge a 10 x 15 cm (4 x 6 inch) photo to make a borderless full-size copy on

letter or A4 paper, some part of your photo will be cropped. The Resize to Fit feature

will enlarge the photo as much as possible to fit the page without cropping any of your

photo.

•

If the image or text on your original fills the entire sheet of paper with no margins, you

can use the Resize to Fit feature to reduce your original and prevent unwanted

cropping of the text or images at the edges of the sheet.

NOTE: In order to resize your original without changing the proportions or cropping

the edges, the HP All-in-One might leave an uneven amount of white space around

the edges of the paper.

To resize a document from the control panel

1. Make sure you have paper loaded in the input tray.

2. Load your original print side down on the right front corner of the glass.

3. Press the Size button to select Resize to Fit.

4. Press Start Copy Black or Start Copy Color.

Resize an original to fit onto letter or A4 paper

Chapter 9

Stop copying

To stop copying

▲ Press Cancel on the control panel.

Use the copy features

10 Use the scan features

Scanning is the process of converting text and pictures into an electronic format for your

computer. You can scan almost anything (photos, magazine articles, and text documents)

on the HP All-in-One.

You can use the scanning features of the HP All-in-One to do the following:

•

Scan text from an article into your word processor, and quote it in a report.

Print business cards and brochures by scanning a logo and using it in your publishing

software.

•

Send photos to friends and relatives by scanning your favorite prints and including

them in e-mail messages.

•

Create a photographic inventory of your house or office.

Archive treasured photos in an electronic scrapbook.

NOTE: If you are using the HP Photosmart Software, the Optical Character

Recognition (OCR) software might not be installed on your computer. To install the

OCR software, you must re-insert the software disk and select OCR under the

Custom installation options.

This section contains the following topics:

•

Scan an image or document

Edit a scanned image

Edit a scanned document

Stop scanning

Scan an image or document

For original documents or images placed on the glass, you can start a scan from your

computer or from the HP All-in-One. This section explains the second option: how to scan

from the control panel of the HP All-in-One to a computer.

To use the scan features, the HP All-in-One and computer must be connected and turned

on. The HP Photosmart Software must also be installed and running on your computer

prior to scanning. To verify that the HP Photosmart Software is running on a Windows

computer, look for the HP Digital Imaging Monitor icon in the system tray at the lower

right side of the screen, near the time.

NOTE: Closing the HP Digital Imaging Monitor icon in the Windows system tray

can cause the HP All-in-One to lose some of its scan functionality. If this happens,

you can restore full functionality by restarting your computer or by starting the

HP Photosmart Software.

Use the scan features

Chapter 10

To scan to a computer

1. Load your original print side down on the right front corner of the glass.

2. Ensure that there are no memory cards inserted in the memory card slots on the

HP All-in-One.

3. Press Scan.

A preview image of the scan appears on your computer, where you can edit it. Any

edits that you make apply to the current scan session only.

The HP Photosmart Software has many tools that you can use to edit your scanned

image. You can improve the overall image quality by adjusting the brightness,

sharpness, color tone, and saturation. You can also crop, straighten, rotate, or resize

the image.

4. Make any edits to the preview image, and then click Accept when you are finished.

Related topics

•

“Control panel buttons” on page 8

“Load originals” on page 17

Edit a scanned image

You can edit a scanned image, such as a photo or graphic, using the software you

installed with the HP All-in-One. Using this software, you can rotate or crop the image,

as well as adjust the brightness, contrast, and color saturation.

NOTE: If you are using the HP Photosmart Software, the Optical Character

Recognition (OCR) software might not be installed on your computer. To install the

OCR software, you must re-insert the software disk and select OCR under the

Custom installation options.

Edit a scanned document

You can edit a scanned document using your Optical Character Recognition (OCR)

software. Scanning text using OCR software enables you to bring the content of magazine

articles, books, and other printed matter into your favorite word processor and many other

applications as editable text. Learning to use OCR software correctly is important if you

want to obtain the best results. Do not expect scanned text documents to be letter-perfect

the first time you use your OCR software. Using OCR software is an art that takes time

and practice to master.

NOTE: If you are using the HP Photosmart Software, the Optical Character

Recognition (OCR) software might not be installed on your computer. To install the

OCR software, you must re-insert the software disk and select OCR under the

Custom installation options.

Use the scan features

Stop scanning

To stop scanning

▲ Press Cancel on the control panel.

Related topics

“Control panel buttons” on page 8

Stop scanning

Chapter 10

Use the scan features

11 Maintain the HP All-in-One

The HP All-in-One requires little maintenance. Sometimes you might want to clean the

glass and lid backing to remove surface dust and ensure that your copies and scans

remain clear. You will also need to replace, align, or clean your print cartridges from time

to time. This section provides instructions for keeping the HP All-in-One in top working

condition. Perform these simple maintenance procedures as necessary.

This section contains the following topics:

•

Clean the HP All-in-One

Print a self-test report

Work with print cartridges

Clean the HP All-in-One

To ensure that your copies and scans remain clear, you might need to clean the glass

and lid backing. You might also want to dust the exterior of the HP All-in-One.

This section contains the following topics:

•

Clean the exterior

Clean the glass

Clean the lid backing

Clean the exterior

Use a soft cloth or slightly moistened sponge to wipe dust, smudges, and stains off the

case. The interior of the HP All-in-One does not require cleaning. Keep fluids away from

the control panel and the interior of the HP All-in-One.

CAUTION: To avoid damage to the exterior of the HP All-in-One, do not use alcohol

or alcohol-based cleaning products.

Clean the glass

Fingerprints, smudges, hair, and dust on the main glass surface slow down performance

and affect the accuracy of the copy and scan features.

To clean the glass

1. Turn off the HP All-in-One, unplug the power cord, and raise the lid.

2. Clean the glass with a soft cloth or sponge slightly moistened with a nonabrasive

glass cleaner.

CAUTION: Do not use abrasives, acetone, benzene, or carbon tetrachloride on

the glass, since they can damage it. Do not place or spray liquid directly on the

glass. The liquid might seep under the glass and damage the device.

3. Dry the glass with a dry, soft, lint-free cloth to prevent spotting.

4. Plug in the power cord, and then turn on the HP All-in-One.

Maintain the HP All-in-One

Chapter 11

Clean the lid backing

Minor debris can accumulate on the white document backing located underneath the lid

of the HP All-in-One.

To clean the lid backing

1. Turn off the HP All-in-One, unplug the power cord, and raise the lid.

2. Clean the white document backing with a soft cloth or sponge slightly moistened with

a mild soap and warm water.

Wash the backing gently to loosen debris. Do not scrub the backing.

3. Dry the backing with a dry, soft, lint-free cloth.

CAUTION: Do not use paper-based wipes, as these might scratch the backing.

4. If further cleaning is needed, repeat the previous steps using isopropyl (rubbing)

alcohol, and wipe the backing thoroughly with a damp cloth to remove any residual

alcohol.

CAUTION: Be careful not to spill alcohol on the glass or exterior of the HP All-

in-One, as this might damage the device.

5. Plug in the power cord, and then turn on the HP All-in-One.

Print a self-test report

If you are experiencing problems with printing, print a self-test report before you replace

the print cartridges. This report provides useful information on several aspects of your

device, including your print cartridges.

Maintain the HP All-in-One

To print a self-test report

1. Load letter or A4 unused plain white paper into the input tray.

2. Press and hold the Cancel button and then press the Start Copy Color button.

The HP All-in-One prints a self-test report, which might indicate the source of the

printing problem. A sample of the ink test area of the report is shown below.

3. Make sure the test patterns show a complete grid and the thick color lines are

complete.

•

If more than a few lines in a pattern are broken, this might indicate a problem with

the nozzles. You might need to clean the print cartridges.

If the black line is missing, faded, streaked, or shows lines, this might indicate a

problem with the black or photo print cartridge in the right slot.

If any of the color lines are missing, faded, streaked, or show lines, this might

indicate a problem with the tri-color print cartridge in the left slot.

Related topics

•

“Clean the print cartridges” on page 72

“Align the print cartridges” on page 71

Work with print cartridges

To ensure the best print quality from the HP All-in-One, you will need to perform some

simple maintenance procedures. This section provides guidelines for handling the print

cartridges and instructions for replacing, aligning, and cleaning the print cartridges.

You might also need to check your print cartridges if a message appears on the screen.

Work with print cartridges

Chapter 11

This section contains the following topics:

•

Handle the print cartridges

Check the estimated ink levels

Replace the print cartridges

Use a photo print cartridge

Use the print cartridge protector

Align the print cartridges

Clean the print cartridges

Clean the print cartridge contacts

Clean the area around the ink nozzles

Remove ink from your skin and clothing

Handle the print cartridges

Before you replace or clean a print cartridge, you should know the part names and how

to handle the print cartridges.

Copper-colored contacts

Plastic tape with pink pull tab (must be removed before installing)

Ink nozzles under tape

Hold the print cartridges by their black plastic sides, with the label on top. Do not touch

the copper-colored contacts or the ink nozzles.

NOTE: Handle the print cartridges carefully. Dropping or jarring cartridges can cause

temporary printing problems, or even permanent damage.

Maintain the HP All-in-One

Check the estimated ink levels

You can easily check the ink supply level to determine how soon you might need to

replace a print cartridge. The ink supply level shows an estimate of the amount of ink

remaining in the print cartridges.

TIP: You can also print a self-test report to see if your print cartridges might need to

be replaced.

NOTE: The HP All-in-One can only detect the ink levels for genuine HP ink. The ink

levels in print cartridges that are refilled or have been used in other devices, might

not register accurately.

To check the ink levels from the HP Photosmart Software

1. In the HP Solution Center, click Settings, point to Print Settings, and then click

Printer Toolbox.

NOTE: You can also open the Printer Toolbox from the Print Properties dialog

box. In the Print Properties dialog box, click the Services tab, and then click

Service this device.

The Printer Toolbox appears.

2. Click the Estimated Ink Level tab.

The estimated ink levels for the print cartridges appear.

Replace the print cartridges

Follow these instructions when the ink level is low.

NOTE: When the ink level for the print cartridge is low, a message appears on your

computer screen. You can also check the ink levels by using the software installed

with the HP All-in-One.

When you receive a low-ink warning message, make sure you have a replacement print

cartridge available. You should also replace the print cartridges when you see faded text

or if you experience print quality issues related to the print cartridges.

To order print cartridges for the HP All-in-One, go to www.hp.com/buy/supplies. If

prompted, choose your country/region, follow the prompts to select your product, and

then click one of the shopping links on the page.

NOTE: At this time, some portions of the HP Web site are available in English only.

Work with print cartridges

Chapter 11

To replace the print cartridges

1. Make sure the HP All-in-One is on.

CAUTION: If the HP All-in-One is off when you open the print cartridge door to

access the print cartridges, the HP All-in-One will not release the cartridges for

changing. You might damage the HP All-in-One if the print cartridges are not

docked safely when you try to remove them.

2. Make sure you have letter or A4 unused plain white paper loaded in the input tray.

3. Open the print cartridge door.

The print carriage moves to the far right side of the HP All-in-One.

4. Wait until the print carriage is idle and silent, and then lightly press down on a print

cartridge to release it.

If you are replacing the tri-color print cartridge, remove the print cartridge from the

slot on the left.

If you are replacing the black or photo print cartridge, remove the print cartridge from

the slot on the right.

Print cartridge slot for the tri-color print cartridge

Print cartridge slot for the black and photo print cartridges

5. Pull the print cartridge toward you out of its slot.

6. If you are removing the black print cartridge in order to install the photo print cartridge,

store the black print cartridge in the print cartridge protector or an airtight plastic

container.

Maintain the HP All-in-One

7. Remove the new print cartridge from its packaging and, being careful to touch only

the black plastic, gently remove the plastic tape by using the pink pull tab.

Copper-colored contacts

Plastic tape with pink pull tab (must be removed before installing)

Ink nozzles under tape

CAUTION: Do not touch the copper-colored contacts or ink nozzles. Touching

these parts can result in clogs, ink failure, and bad electrical connections.

8. Slide the new print cartridge forward into the empty slot. Then gently push the upper

part of the print cartridge forward until it clicks into the socket.

If you are installing the tri-color print cartridge, slide it into the left slot.

If you are installing a black or photo print cartridge, slide it into the right slot.

Work with print cartridges

Chapter 11

9. Close the print cartridge door.

If you installed a new print cartridge, the HP All-in-One prints a print cartridge

alignment page.

10. When prompted, ensure plain white paper is loaded in the input tray, then press the

button next to OK.

NOTE: If you have colored paper loaded in the input tray when you align the print

cartridges, the alignment will fail. Load unused plain white paper into the input

tray, and then try the alignment again.

11. Place the page print side down on the scanner glass and then press the button next

to OK to scan the page.

When the On button stops flashing, the alignment is complete and the page can be

removed.

Related topics

“Align the print cartridges” on page 71

Use a photo print cartridge

You can optimize the quality of the color photos you print and copy with the HP All-in-

One by purchasing a photo print cartridge. Remove the black print cartridge and insert

the photo print cartridge in its place. With the tri-color print cartridge and photo print

cartridge installed, you have a six-ink system, which provides enhanced quality color

photos.

When you want to print regular text documents, swap the black print cartridge back in.

Use a print cartridge protector or an airtight plastic container to keep your print cartridge

secure when it is not being used.

Related topics

•

“Order print cartridges” on page 77

“Use the print cartridge protector” on page 70

Use the print cartridge protector

In some countries/regions, when you purchase a photo print cartridge, you might also

receive a print cartridge protector. In other countries/regions, a print cartridge protector

comes in the box with the HP All-in-One. If neither your print cartridge nor the HP All-in-

Maintain the HP All-in-One

One came with a print cartridge protector, you can use an airtight plastic container to

protect your print cartridge.

NOTE: If you use a plastic container, make sure the ink nozzles on the print cartridge

do not touch the plastic.

The print cartridge protector is designed to keep a print cartridge secure and prevent it

from drying out when it is not being used. Whenever you remove a print cartridge from

the HP All-in-One with the intention of using it again later, store it in the print cartridge

protector. For example, store the black print cartridge in a print cartridge protector if you

are removing it so you can print high-quality photos with the photo and tri-color print

cartridges.

To insert a print cartridge into the print cartridge protector

▲ Place the print cartridge into the print cartridge protector at a slight angle and snap it

securely into place.

To remove the print cartridge from the print cartridge protector

▲ Press down on the top of the print cartridge protector to release the print cartridge,

then gently remove the print cartridge out of the print cartridge protector.

Align the print cartridges

When a new print cartridge is installed, the HP All-in-One aligns the cartridge. You can

also align the print cartridges at any time from software you installed with the HP All-in-

One. Aligning the print cartridges ensures high-quality output.

Work with print cartridges

Chapter 11

NOTE: If you remove and reinstall the same print cartridge, the HP All-in-One will

not prompt you to align the print cartridges. The HP All-in-One remembers the

alignment values for that print cartridge, so you do not need to realign the print

cartridges.

To align newly installed print cartridges

1. When prompted, ensure plain white letter or A4 paper is loaded in the input tray, then

press the button next to OK.

NOTE: If you have colored paper loaded in the input tray when you align the print

cartridges, the alignment will fail. Load unused plain white paper into the input

tray, and then try the alignment again.

2. Place the page print side down on the scanner glass and then press the button next

to OK to scan the page.

When the On button stops flashing, the alignment is complete and the page can be

removed.

To align the print cartridges from the HP Photosmart Software

1. In the HP Solution Center, click Settings, point to Print Settings, and then click

Printer Toolbox.

NOTE: You can also open the Printer Toolbox from the Print Properties dialog

box. In the Print Properties dialog box, click the Services tab, and then click

Service this device.

The Printer Toolbox appears.

2. Click the Device Services tab.

3. Click Align the Print Cartridges.

The HP All-in-One prints a print cartridge alignment sheet.

4. When prompted, ensure plain white letter or A4 paper is loaded in the input tray, then

press the button next to OK.

NOTE: If you have colored paper loaded in the input tray when you align the print

cartridges, the alignment will fail. Load unused plain white paper into the input

tray, and then try the alignment again.

5. Place the page print side down on the scanner glass and then press the button next

to OK to scan the page.

When the On button stops flashing, the alignment is complete and the page can be

removed.

Related topics

“Control panel buttons” on page 8

Clean the print cartridges

Use this feature when the self-test report shows streaking, white lines through any of the

lines of color or when a color is muddy after installing a print cartridge for the first time.

Do not clean print cartridges unnecessarily, as this wastes ink and shortens the life of the

ink nozzles.

Maintain the HP All-in-One

To clean the print cartridges from the HP Photosmart Software

1. Load letter, A4, or legal unused plain white paper into the input tray.

2. In the HP Solution Center, click Settings, point to Print Settings, and then click

Printer Toolbox.

NOTE: You can also open the Printer Toolbox from the Print Properties dialog

box. In the Print Properties dialog box, click the Services tab, and then click

Service this device.

The Printer Toolbox appears.

3. Click the Device Services tab.

4. Click Clean the Print Cartridges.

5. Follow the prompts until you are satisfied with the quality of the output, and then

click Done.

If copy or print quality still seems poor after you clean the print cartridges, try cleaning

the print cartridge contacts before replacing the affected print cartridge.

Related topics

•

“Clean the print cartridge contacts” on page 73

“Clean the area around the ink nozzles” on page 74

Clean the print cartridge contacts

Clean the print cartridge contacts if you get repeated messages on your computer screen

prompting you to check a print cartridge after you already have cleaned or aligned the

print cartridges, or if the Check Print Cartridge light is blinking.

Before cleaning the print cartridge contacts, remove the print cartridge and verify that

nothing is covering the print cartridge contacts, then reinstall the print cartridge. If you

continue to get messages to check the print cartridges, clean the print cartridge contacts.

Make sure you have the following materials available:

•

Dry foam rubber swabs, lint-free cloth, or any soft material that will not come apart or

leave fibers.

TIP: Coffee filters are lint-free and work well for cleaning print cartridges.

•

Distilled, filtered, or bottled water (tap water might contain contaminants that can

damage the print cartridges).

CAUTION: Do not use platen cleaners or alcohol to clean the print cartridge

contacts. These can damage the print cartridge or the HP All-in-One.

To clean the print cartridge contacts

1. Turn on the HP All-in-One and open the print cartridge door.

The print carriage moves to the far right side of the HP All-in-One.

2. Wait until the print carriage is idle and silent, and then unplug the power cord from

the back of the HP All-in-One.

Work with print cartridges

Chapter 11

3. Lightly press down on the print cartridge to release it, and then pull it toward you out

of the slot.

NOTE: Do not remove both print cartridges at the same time. Remove and clean

each print cartridge one at a time. Do not leave a print cartridge outside the HP All-

in-One for more than 30 minutes.

4. Inspect the print cartridge contacts for ink and debris buildup.

5. Dip a clean foam rubber swab or lint-free cloth into distilled water, and squeeze any

excess water from it.

6. Hold the print cartridge by its sides.

7. Clean only the copper-colored contacts. Allow the print cartridges to dry for

approximately ten minutes.

Copper-colored contacts

Ink nozzles (do not clean)

8. Slide the print cartridge back into the slot. Push the print cartridge forward until it clicks

into place.

9. Repeat if necessary for the other print cartridge.

10. Gently close the print cartridge door and plug the power cord into the back of the

HP All-in-One.

Related topics

•

“Clean the print cartridges” on page 72

Clean the area around the ink nozzles

If the HP All-in-One is used in a dusty environment, a small amount of debris might

accumulate inside the device. This debris can include dust, hair, carpet, or clothing fibers.

When debris gets on the print cartridges, it can cause ink streaks and smudges on printed

pages. Ink streaking can be corrected by cleaning around the ink nozzles as described

here.

Maintain the HP All-in-One

NOTE: Clean the area around the ink nozzles only if you continue to see streaks

and smudges on your printed pages after you have already cleaned the print

cartridges by using the software you installed with the HP All-in-One.

Make sure you have the following materials available:

•

Dry foam rubber swabs, lint-free cloth, or any soft material that will not come apart or

leave fibers.

TIP: Coffee filters are lint-free and work well for cleaning print cartridges.

•

Distilled, filtered, or bottled water (tap water might contain contaminants that can

damage the print cartridges).

CAUTION: Do not touch the copper-colored contacts or ink nozzles. Touching

these parts can result in clogs, ink failure, and bad electrical connections.

To clean the area around the ink nozzles

1. Turn on the HP All-in-One and open the print cartridge door.

The print carriage moves to the far right side of the HP All-in-One.

2. Wait until the print carriage is idle and silent, and then unplug the power cord from

the back of the HP All-in-One.

3. Lightly press down on the print cartridge to release it, and then pull it toward you out

of the slot.

NOTE: Do not remove both print cartridges at the same time. Remove and clean

each print cartridge one at a time. Do not leave a print cartridge outside the HP All-

in-One for more than 30 minutes.

4. Place the print cartridge on a piece of paper with the ink nozzles facing up.

5. Lightly moisten a clean foam rubber swab with distilled water.

6. Clean the face and edges around the ink nozzle area with the swab, as shown below.

Nozzle plate (do not clean)

Face and edges around the ink nozzle area

CAUTION: Do not clean the nozzle plate.

7. Slide the print cartridge back into the slot. Push the print cartridge forward until it clicks

into place.

Work with print cartridges

Chapter 11

8. Repeat if necessary for the other print cartridge.

9. Gently close the print cartridge door and plug the power cord into the back of the

HP All-in-One.

Related topics

Remove ink from your skin and clothing

Follow these instructions to remove ink from your skin and clothing:

Surface

Skin

Remedy

Wash the area with an abrasive soap.

Wash the fabric in cold water and use chlorine bleach.

Wash the fabric in cold water and use sudsy ammonia.

White fabric

Color fabric

CAUTION: Always use cold water to remove ink from fabric. Warm or hot water can

set the ink into the fabric.

Maintain the HP All-in-One

12 Shop for printing supplies

You can order HP products, such as recommended types of paper and print cartridges,

online from the HP Web site.

This section contains the following topics:

•

Order paper or other media

Order print cartridges

Order other supplies

Order paper or other media

To order HP papers and other supplies, such as HP Premium Photo Papers or HP All-

in-One Paper, go to www.hp.com/buy/supplies. If prompted, choose your country/region,

follow the prompts to select your product, and then click one of the shopping links on the

page.

Order print cartridges

For a list of print cartridge numbers, see the printed documentation that came with the

HP All-in-One. You can also use the software that came with the HP All-in-One to find

out the reorder number for all the print cartridges. You can order print cartridges online

from the HP Web site. Additionally, you can contact a local HP reseller to find out the

correct print cartridge reorder numbers for your device and purchase print cartridges.

To order HP papers and other supplies, go to www.hp.com/buy/supplies. If prompted,

choose your country/region, follow the prompts to select your product, and then click one

of the shopping links on the page.

NOTE: At this time, some portions of the HP Web site are available in English only.

NOTE: Ordering print cartridges online is not supported in all countries/regions. If it

is not supported in your country/region, contact a local HP reseller for information

about purchasing print cartridges.

To order print cartridges through the HP Photosmart Software

1. In the HP Solution Center, click Settings, point to Print Settings, and then click

Printer Toolbox.

NOTE: You can also open the Printer Toolbox from the Print Properties dialog

box. In the Print Properties dialog box, click the Services tab, and then click

Service this device.

2. Click the Estimated Ink Levels tab.

Shop for printing supplies

Chapter 12

3. Click Print Cartridge Ordering Information.

The print cartridge reorder numbers appear.

4. Click Order Online.

HP sends detailed printer information, including model number, serial number, and

ink supply levels, to an authorized online reseller. The supplies you need are

preselected; you can change quantities, add or remove items, and then check out.

Order other supplies

To order other supplies, such as HP Photosmart Software, a copy of the Setup Guide or

other printed documentation, or other customer-replaceable parts, call the phone number

for your country/region.

Country/region

Asia Pacific (except for Japan)

Australia

Number for ordering

65 272 5300

1300 721 147

Europe

+49 180 5 290220 (Germany)

+44 870 606 9081 (U.K.)

New Zealand

South Africa

0800 441 147

+27 (0)11 8061030

U.S. and Canada

1-800-474-6836 (1-800-HP-INVENT)

To order supplies in other countries/regions not listed in the table, go to www.hp.com/

support. If prompted, choose your country/region, and then click Contact HP for

information on calling for technical support.

NOTE: At this time, some portions of the HP Web site are available in English only.

Shop for printing supplies

13 Troubleshooting

This section contains the following topics:

•

Troubleshooting tips

Hardware setup troubleshooting

Software installation troubleshooting

Print quality troubleshooting

Print troubleshooting

Memory card troubleshooting

Copy troubleshooting

Scan troubleshooting

Errors

Troubleshooting tips

This section contains the following topics:

•

Communication problems over a USB connection

Information on print cartridges

Information on paper

Clear paper jams

Troubleshoot print cartridges

View the Readme file

Communication problems over a USB connection

If the HP All-in-One and computer are not communicating with each other, try the

following:

•

Make sure the print cartridges are installed.

Make sure you have paper loaded in the input tray.

Check that the HP All-in-One does not have a paper jam.

Check that the print carriage is not jammed.

Open the print cartridge door to access the print carriage area. Remove any objects

that are blocking the print carriage, including any packing materials. Turn the HP All-

in-One off and then turn it on again.

•

Check that the HP All-in-One print queue is not paused. If it is, choose the appropriate

setting to resume printing. For more information about accessing the print queue, see

the documentation that came with the operating system installed on your computer.

Look at the On button located on the top of the HP All-in-One. If it is not lit, the HP All-

in-One is turned off. Make sure the power cord is firmly connected to the HP All-in-

One and plugged into a power outlet. Press the On button to turn on the HP All-in-

One.

Troubleshooting

Chapter 13

•

Check the USB cable. If you are using an older cable, it might not be working properly.

Try connecting it to another product to see if the USB cable works. If you experience

problems, the USB cable might need to be replaced. Also verify that the cable does

not exceed 3 meters (9.8 feet) in length.

•

Make sure your computer is USB ready. Some operating systems, such as Windows

95 and Windows NT, do not support USB connections. Check the documentation that

came with your operating system for more information.

Check the connection from the HP All-in-One to your computer. Verify that the USB

cable is securely plugged into the USB port on the back of the HP All-in-One. Make

sure the other end of the USB cable is plugged into a USB port on your computer.

After the cable is connected properly, turn the HP All-in-One off and then on again.

•

If you are connecting the HP All-in-One through a USB hub, make sure the hub is

turned on. If the hub is on, try connecting directly to your computer.

Check other printers or scanners. You might need to disconnect older products from

your computer.

Try connecting the USB cable to another USB port on your computer. After you check

the connections, try restarting your computer. Turn the HP All-in-One off and then on

again.

•

If necessary, remove the software you installed with the HP All-in-One and then install

it again.

For more information, see:

•

“Find more information” on page 11

Information on print cartridges

For best results, use HP print cartridges. Refilled print cartridges might damage the

HP All-in-One. The following tips help maintain HP print cartridges and ensure consistent

print quality.

•

Keep all print cartridges in the original sealed packages until they are needed.

Store print cartridges at room temperature (15.6°-26.6° C or 60°-78° F).

Troubleshooting

•

Do not reattach the protective tape once it has been removed from the print cartridge.

Reattaching the plastic tape might damage the print cartridge. Place the print cartridge

in the HP All-in-One immediately after removing the plastic tape. If this is not possible,

store it in a print cartridge protector or airtight plastic container.

•

HP recommends that you do not remove the print cartridges from the HP All-in-One

until you have replacement print cartridges available to install.

Turn off the HP All-in-One from the control panel. Do not turn off the device by turning

off a power strip or unplugging the power cord from the HP All-in-One. If you

improperly turn off the HP All-in-One, the print carriage does not return to the correct

position and the print cartridges can dry out.

•

Do not open the print cartridge door unless necessary. This exposes the print

cartridges to air, which reduces the life of the print cartridges.

NOTE: If you leave the print cartridge door open for a long period of time, the

HP All-in-One will recap the print cartridges to protect them from exposure to air.

Clean the print cartridges when you notice a significant decrease in print quality.

TIP: You might notice a decrease in print quality if the print cartridges have not

been used for a long time.

•

Do not clean the print cartridges unnecessarily. This wastes ink and shortens the life

of the cartridges.

Handle print cartridges carefully. Dropping, jarring, or rough handling during

installation can cause temporary printing problems. If print quality is poor right after

cartridge installation, allow half an hour for the print cartridge to recover.

For more information, see:

“Troubleshoot print cartridges” on page 83

Information on paper

The HP All-in-One is designed to work well with most paper types. Test a variety of paper

types before buying a large quantity. Find a paper type that works well and is easy to

purchase. HP Premium papers are designed for the best quality results. In addition, follow

these tips:

•

Do not use paper that is too thin, that has a slick texture, or that stretches easily. It

can feed incorrectly through the paper path, causing paper jams.

•

Store photo media in its original packaging inside a resealable plastic bag on a flat

surface in a cool, dry place. When you are ready to print, remove only the paper you

plan to use immediately. When you have finished printing, return any unused photo

paper to the plastic bag.

•

Do not leave unused photo paper in the input tray. The paper might start to curl, which

might reduce the quality of your printouts. Curled paper can also cause paper jams.

Always hold photo paper by the edges. Fingerprints on photo paper can reduce print

quality.

Do not use paper that is heavily textured. It can cause graphics or text to print

improperly.

Troubleshooting tips

Chapter 13

•

Do not combine different paper types and paper sizes in the input tray; the entire stack

of paper in the input tray must be the same size and type.

Store printed photos under glass or in a storage book to prevent bleeding over time

from high humidity. Use HP Premium Plus photo paper for maximum performance.

Clear paper jams

If the HP All-in-One has a paper jam, first check the rear door.

If the jammed paper is not in the rear rollers, check the front door.

To clear a paper jam from the rear door

1. Press in the tab on the left side of the rear door to release the door. Remove the door

by pulling it away from the HP All-in-One.

2. Gently pull the paper out of the rollers.

CAUTION: If the paper tears when you are removing it from the rollers, check

the rollers and wheels for torn pieces of paper that might be remaining inside the

device. If you do not remove all the pieces of paper from the HP All-in-One, more

paper jams are likely to occur.

3. Replace the rear door. Gently push the door forward until it snaps into place.

4. Press Start Copy Black or Start Copy Color to continue the current job.

To clear a paper jam from the front door

1. If necessary, pull the input tray down to open it. Then, lower the print cartridge door.

Troubleshooting

2. Gently pull the paper out of the rollers.

CAUTION: If the paper tears when you are removing it from the rollers, check

the rollers and wheels for torn pieces of paper that might be remaining inside the

device. If you do not remove all the pieces of paper from the HP All-in-One, more

paper jams are likely to occur.

3. Close the print cartridge door.

4. Press Start Copy Black to continue the current job.

Troubleshoot print cartridges

If you are experiencing problems with printing, you might have a problem with one of the

print cartridges. Do the following:

To troubleshoot print cartridges

1. Remove the black print cartridge from the slot on the right. Do not touch the ink

nozzles or the copper-colored contacts. Check for possible damage to the copper-

colored contacts or ink nozzles.

Make sure the clear plastic tape has been removed. If it is still covering the ink nozzles,

gently remove the clear plastic tape by using the pink pull tab. Make sure you do not

remove the copper colored tape containing the electrical contacts.

Copper-colored contacts

Plastic tape with pink pull tab (must be removed before installing)

Ink nozzles under tape

Troubleshooting tips

Chapter 13

2. Reinsert the print cartridge by sliding it forward into the slot. Then push the print

cartridge forward until it clicks into the socket.

3. Repeat steps 1 and 2 for the tri-color print cartridge on the left side.

4. If the problem persists, print a self-test report to determine if there is a problem with

the print cartridges.

This report provides useful information about your print cartridges, including status

information.

5. If the self-test report shows a problem, clean the print cartridges.

6. If the problem persists, clean the copper-colored contacts of the print cartridges.

7. If you are still experiencing problems with printing, determine which print cartridge is

experiencing the problem and replace it.

To check the ink levels from the HP Photosmart Software

1. In the HP Solution Center, click Settings, point to Print Settings, and then click

Printer Toolbox.

NOTE: You can also open the Printer Toolbox from the Print Properties dialog

box. In the Print Properties dialog box, click the Services tab, and then click

Service this device.

The Printer Toolbox appears.

2. Click the Estimated Ink Level tab.

The estimated ink levels for the print cartridges appear.

Troubleshooting

To print a self-test report

1. Load letter or A4 unused plain white paper into the input tray.

2. Press and hold the Cancel button and then press the Start Copy Color button.

The HP All-in-One prints a self-test report, which might indicate the source of the

printing problem. A sample of the ink test area of the report is shown below.

3. Make sure the test patterns show a complete grid and the thick color lines are

complete.

•

If more than a few lines in a pattern are broken, this might indicate a problem with

the nozzles. You might need to clean the print cartridges.

If the black line is missing, faded, streaked, or shows lines, this might indicate a

problem with the black print cartridge in the right slot.

If any of the color lines are missing, faded, streaked, or show lines, this might

indicate a problem with the tri-color print cartridge in the left slot.

To clean the print cartridges from the HP Photosmart Software

1. Load letter, A4, or legal unused plain white paper into the input tray.

2. In the HP Solution Center, click Settings, point to Print Settings, and then click

Printer Toolbox.

NOTE: You can also open the Printer Toolbox from the Print Properties dialog

box. In the Print Properties dialog box, click the Services tab, and then click

Service this device.

The Printer Toolbox appears.

3. Click the Device Services tab.

Troubleshooting tips

Chapter 13

4. Click Clean the Print Cartridges.

5. Follow the prompts until you are satisfied with the quality of the output, and then

click Done.

If copy or print quality still seems poor after you clean the print cartridges, try cleaning

the print cartridge contacts before replacing the affected print cartridge.

To clean the print cartridge contacts

1. Turn on the HP All-in-One and open the print cartridge door.

The print carriage moves to the far right side of the HP All-in-One.

2. Wait until the print carriage is idle and silent, and then unplug the power cord from

the back of the HP All-in-One.

3. Lightly press down on the print cartridge to release it, and then pull it toward you out

of the slot.

NOTE: Do not remove both print cartridges at the same time. Remove and clean

each print cartridge one at a time. Do not leave a print cartridge outside the HP All-

in-One for more than 30 minutes.

4. Inspect the print cartridge contacts for ink and debris buildup.

5. Dip a clean foam rubber swab or lint-free cloth into distilled water, and squeeze any

excess water from it.

6. Hold the print cartridge by its sides.

7. Clean only the copper-colored contacts. Allow the print cartridges to dry for

approximately ten minutes.

Copper-colored contacts

Ink nozzles (do not clean)

8. Slide the print cartridge back into the slot. Push the print cartridge forward until it clicks

into place.

9. Repeat if necessary for the other print cartridge.

10. Gently close the print cartridge door and plug the power cord into the back of the

HP All-in-One.

Troubleshooting

To replace the print cartridges

1. Make sure the HP All-in-One is on.

CAUTION: If the HP All-in-One is off when you open the print cartridge door to

access the print cartridges, the HP All-in-One will not release the cartridges for

changing. You might damage the HP All-in-One if the print cartridges are not

docked safely when you try to remove them.

2. Make sure you have letter or A4 unused plain white paper loaded in the input tray.

3. Open the print cartridge door.

The print carriage moves to the far right side of the HP All-in-One.

4. Wait until the print carriage is idle and silent, and then lightly press down on a print

cartridge to release it.

If you are replacing the tri-color print cartridge, remove the print cartridge from the

slot on the left.

If you are replacing the black or photo print cartridge, remove the print cartridge from

the slot on the right.

Print cartridge slot for the tri-color print cartridge

Print cartridge slot for the black and photo print cartridges

5. Pull the print cartridge toward you out of its slot.

6. If you are removing the black print cartridge in order to install the photo print cartridge,

store the black print cartridge in the print cartridge protector or an airtight plastic

container.

Troubleshooting tips

Chapter 13

7. Remove the new print cartridge from its packaging and, being careful to touch only

the black plastic, gently remove the plastic tape by using the pink pull tab.

Copper-colored contacts

Plastic tape with pink pull tab (must be removed before installing)

Ink nozzles under tape

CAUTION: Do not touch the copper-colored contacts or ink nozzles. Touching

these parts can result in clogs, ink failure, and bad electrical connections.

8. Slide the new print cartridge forward into the empty slot. Then gently push the upper

part of the print cartridge forward until it clicks into the socket.

If you are installing the tri-color print cartridge, slide it into the left slot.

If you are installing a black or photo print cartridge, slide it into the right slot.

Troubleshooting

9. Close the print cartridge door.

If you installed a new print cartridge, the HP All-in-One prints a print cartridge

alignment page.

10. When prompted, ensure plain white paper is loaded in the input tray, then press the

button next to OK.

NOTE: If you have colored paper loaded in the input tray when you align the print

cartridges, the alignment will fail. Load unused plain white paper into the input

tray, and then try the alignment again.

11. Place the page print side down on the scanner glass and then press the button next

to OK to scan the page.

When the On button stops flashing, the alignment is complete and the page can be

removed.

View the Readme file

You might want to refer to the Readme file for information on system requirements and

possible installation problems.

You can access the Readme file by clicking Start, pointing to Programs or All

Programs, pointing to HP, pointing to Photosmart C4200 All-in-One series, and then

clicking Readme.

You can access the Readme file by double-clicking the icon located in the top-level folder

of the HP All-in-One software CD-ROM.

Hardware setup troubleshooting

This section contains hardware troubleshooting information for the HP All-in-One.

Many issues are caused when the HP All-in-One is connected to the computer using a

USB cable before the HP All-in-One software is installed on the computer. If you

connected the HP All-in-One to your computer before the software installation screen

prompts you to do so, you must follow these steps:

Troubleshooting common setup issues

1. Disconnect the USB cable from the computer.

2. Uninstall the software (if you have already installed it).

3. Restart your computer.

Hardware setup troubleshooting

Chapter 13

4. Turn off the HP All-in-One, wait one minute, then restart it.

5. Reinstall the HP All-in-One software.

CAUTION: Do not connect the USB cable to the computer until prompted by the

software installation screen.

This section contains the following topics:

•

The HP All-in-One will not turn on

I connected the USB cable, but I am having problems using the HP All-in-One with

my computer

The HP All-in-One will not turn on

Cause: The HP All-in-One is not properly connected to a power supply.

Solution:

•

Make sure the power cord is firmly connected to both the HP All-in-One and the

power adapter. Plug the power cord into a grounded power outlet, surge protector,

or power strip.

Power connection

Power cord and adapter

Grounded power outlet

•

If you are using a power strip, make sure the power strip is on. Or, try plugging

the HP All-in-One directly into a grounded power outlet.

Test the power outlet to make sure it is working. Plug in an appliance that you

know works, and see if the appliance has power. If not, then there might be a

problem with the power outlet.

•

If you plugged the HP All-in-One into a switched outlet, make sure the switch is

on. If it is switched to on but still does not work, then there might be a problem

with the power outlet.

Troubleshooting

Cause: You pressed the On button too quickly.

Solution: The HP All-in-One might not respond if you press the On button too

quickly. Press the On button once. It might take a few minutes for the HP All-in-One

to turn on. If you press the On button again during this time, you might turn the device

off.

CAUTION: If the HP All-in-One still does not turn on, it might have a mechanical

failure. Unplug the HP All-in-One from the power outlet and contact HP. Go to:

www.hp.com/support. If prompted, choose your country/region, and then click

Contact HP for information on calling for technical support.

I connected the USB cable, but I am having problems using the HP All-in-One with

my computer

Cause: The USB cable was connected before the software was installed.

Connecting the USB cable before prompted can cause errors.

Solution: You must first install the software that came with the HP All-in-One before

connecting the USB cable. During installation, do not plug in the USB cable until

prompted by the onscreen instructions.

Once you have installed the software, connecting your computer to the HP All-in-One

with a USB cable is straightforward. Simply plug one end of the USB cable into the

back of your computer and the other into the back of the HP All-in-One. You can

connect to any USB port on the back of your computer.

For more information on installing the software and connecting the USB cable, see

the Setup Guide that came with the HP All-in-One.

Software installation troubleshooting

Use this section to solve any problems you might encounter while setting up the HP All-

in-One software.

Software installation troubleshooting

Chapter 13

This section contains the following topics:

•

When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens

The minimum system checks screen appears

A red X appears on the USB connect prompt

I received a message that an unknown error has occurred

Some of the buttons are missing in the HP Solution Center

The registration screen does not appear

The HP Digital Imaging Monitor does not appear in the system tray

Uninstall and reinstall the software

When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens

Cause: The installation failed to run automatically.

Solution: If the installation does not run automatically, you can start it manually.

To start the installation from a Windows computer

1. From the Windows Start menu, click Run.

2. In the Run dialog box, enter d:\setup.exe, and then click OK.

If your CD-ROM drive is not assigned to drive letter D, enter the appropriate drive

letter.

The minimum system checks screen appears

Cause: Your system does not meet the minimum requirements to install the

software.

Solution: Click Details to see what the specific problem is, and then correct the

problem before attempting to install the software.

A red X appears on the USB connect prompt

Cause: Normally, a green check appears indicating that the plug and play is

successful. A red X indicates that the plug and play failed.

Troubleshooting

Solution:

To retry the plug and play

1. Verify that the control panel overlay is firmly attached, unplug the HP All-in-One

power cord, and then plug it in again.

2. Verify that the USB cable and power cord are plugged in.

3. Click Retry to retry the plug and play setup. If this does not work, continue to the

next step.

4. Verify that the USB cable is set up properly as follows:

•

Unplug the USB cable and plug it in again.

Do not attach the USB cable to a keyboard or non-powered hub.

Verify that the USB cable is 3 meters (9.8 feet) or less in length.

If you have several USB devices attached to your computer, you might want

to unplug the other devices during the installation.

5. Continue with the installation and restart the computer when prompted.

6. Open the HP Solution Center and check for the appropriate buttons for your

device (such as Make Copies). If the buttons do not appear, remove the software

and then reinstall it.

For more information, see:

I received a message that an unknown error has occurred

Cause: The source of the error is unknown.

Solution: Try to continue with the installation. If that does not work, stop and then

restart the installation, and follow the directions on the screen. If an error occurs, you

might need to uninstall and then reinstall the software. Do not simply delete the HP All-

in-One application files from your computer. Make sure to remove them properly using

the uninstall utility provided when you installed the software that came with the HP All-

in-One.

Software installation troubleshooting

Chapter 13

For more information, see:

Some of the buttons are missing in the HP Solution Center

Cause: The installation might not be complete.

Solution: If the appropriate buttons for your device (such as Make Copies) do not

appear, your installation might not be complete, and you might need to uninstall and

then reinstall the software. Do not simply delete the HP All-in-One application files

from your hard drive. Make sure to remove them properly using the uninstall utility

provided in the HP All-in-One program group.

For more information, see:

The registration screen does not appear

Cause: The registration screen did not launch automatically.

Solution: You can access the registration (Sign up now) screen from the Windows

taskbar by clicking Start, pointing to Programs or All Programs, HP, Photosmart

C4200 All-in-One series, and then clicking Product Registration.

The HP Digital Imaging Monitor does not appear in the system tray

Cause: The installation might not be complete.

Solution: If the HP Digital Imaging Monitor does not appear in the system tray

(normally located at the lower-right corner of the desktop), start the HP Solution

Center.

If the appropriate buttons for your device (such as Make Copies) do not appear, your

installation might not be complete, and you might need to uninstall and then reinstall

the software. Do not simply delete the HP All-in-One application files from your hard

drive. Make sure to remove them properly using the uninstall utility provided in the

HP All-in-One program group.

For more information, see:

papers for printing and copying” on page 18.

Uninstall and reinstall the software

If your installation is incomplete, or if you connected the USB cable to the computer before

prompted by the software installation screen, you might need to uninstall and then

reinstall the software. Do not simply delete the HP All-in-One application files from your

computer. Make sure to remove them properly using the uninstall utility provided when

you installed the software that came with the HP All-in-One.

Troubleshooting

To uninstall from a Windows computer, method 1

1. Disconnect the HP All-in-One from your computer. Do not connect the HP All-in-One

to your computer until after you have reinstalled the software.

2. On the Windows taskbar, click Start, Programs or All Programs, HP, Photosmart

C4200 All-in-One series, Uninstall.

3. Follow the onscreen instructions.

4. If you are asked whether you would like to remove shared files, click No.

Other programs that use these files might not work properly if the files are deleted.

5. Restart your computer.

NOTE: It is important that you disconnect the HP All-in-One before restarting

your computer. Do not connect the HP All-in-One to your computer until after you

have reinstalled the software.

6. To reinstall the software, insert the HP All-in-One CD-ROM into your computer’s CD-

ROM drive, and follow the onscreen instructions and the instructions provided in the

Setup Guide that came with the HP All-in-One.

7. After the software is installed, connect the HP All-in-One to your computer.

8. Press the On button to turn the HP All-in-One on.

After connecting and turning on the HP All-in-One, you might have to wait several

minutes for all of the Plug and Play events to complete.

9. Follow the onscreen instructions.

To uninstall from a Windows computer, method 2

NOTE: Use this method if Uninstall is not available in the Windows Start menu.

1. On the Windows taskbar, click Start, Settings, Control Panel.

2. Double-click Add/Remove Programs.

3. Select HP Photosmart All-In-One Driver Software, and then click Change/

Remove.

Follow the onscreen instructions.

4. Disconnect the HP All-in-One from your computer.

5. Restart your computer.

NOTE: It is important that you disconnect the HP All-in-One before restarting

your computer. Do not connect the HP All-in-One to your computer until after you

have reinstalled the software.

6. Insert the HP All-in-One CD-ROM into your computer’s CD-ROM drive and then start

the Setup program.

7. Follow the onscreen instructions and the instructions provided in the Setup Guide that

came with the HP All-in-One.

To uninstall from a Windows computer, method 3

NOTE: Use this method if Uninstall is not available in the Windows Start menu.

Software installation troubleshooting

Chapter 13

1. Insert the HP All-in-One CD-ROM into your computer’s CD-ROM drive and then start

the Setup program.

2. Disconnect the HP All-in-One from your computer.

3. Select Uninstall and follow the onscreen directions.

4. Restart your computer.

NOTE: It is important that you disconnect the HP All-in-One before restarting

your computer. Do not connect the HP All-in-One to your computer until after you

have reinstalled the software.

5. Start the Setup program for the HP All-in-One again.

6. Select Install.

7. Follow the onscreen instructions and the instructions provided in the Setup Guide that

came with the HP All-in-One.

When the software installation is complete, the HP Digital Imaging Monitor icon appears

in the Windows system tray.

To verify that the software is properly installed, double-click the HP Solution Center icon

on the desktop. If the HP Solution Center shows the appropriate buttons for your device

(such as Make Copies), the software has been properly installed.

Print quality troubleshooting

If you are having problems with print quality, try the solutions in this section and observe

the following guidelines:

•

Replace refilled or empty cartridges.

Check the device settings to make sure that the print mode and paper selection is

correct for the paper and the task.

For more information, see “Set the paper type for printing” on page 31 and “Choose

•

Print and evaluate a self-test.

For more information, see “Print a self-test report” on page 64.

If the self-test shows a defect, try the following:

•

Clean the print cartridges automatically. For more information, see “Clean the

print cartridges” on page 72.

If you are missing lines when you print, clean the electrical contacts. For more

information, see “Clean the area around the ink nozzles” on page 74.

Replace the print cartridge. For more information, see “Replace the print

cartridges” on page 67.

•

If the self-test does not show a problem, investigate other causes, such as the image

file or software program.

For additional print cartridge troubleshooting, visit the HP Web site at www.hp.com/

support.

This section contains the following topics:

•

Ink is bleeding or smearing

Ink is not filling the text or graphics completely

The text edges are jagged

Troubleshooting

•

The printout has a horizontal band of distortion near the bottom of the page

Colors run into each other on the printout

Printouts or copies have horizontal streaks or lines

Printouts or copies are faded or have dull colors

Printouts or copies seem blurry or fuzzy

Printouts or copies have vertical streaks

Printouts or copies are slanted or skewed

Paper is not picked up from the input tray

Ink is bleeding or smearing

Cause: The paper type is not suitable for the HP All-in-One.

Solution: Use HP Premium Papers or any other paper type that is appropriate for

the HP All-in-One.

Cause: The print cartridges need to be cleaned.

Solution: Print a self-test report to determine if there is a problem with the print

cartridges. If the self-test report shows a problem, clean the print cartridges. If the

problem persists, you might need to replace the print cartridges.

For more information on print cartridges, see “Troubleshoot print cartridges”

Cause: The paper is too close to the print cartridge during printing.

Solution: If the paper is too close to the print cartridge during printing, the ink might

be smeared. This can happen if the paper is raised, wrinkled, or very thick, such as

a mailing envelope. Make sure the paper lays flat in the input tray and is not too

wrinkled.

Ink is not filling the text or graphics completely

Cause: The print cartridges need to be cleaned or might be out of ink.

Solution: Check the estimated ink levels remaining in the print cartridges. If the

print cartridges are low or out of ink, you might need to replace the print cartridges.

If there is ink remaining in the print cartridges, but you are still noticing a problem,

print a self-test report to determine if there is a problem with the print cartridges. If the

self-test report shows a problem, clean the print cartridges. If the problem persists,

you might need to replace the print cartridges.

For more information on print cartridges, see “Troubleshoot print cartridges”

Cause: The print paper type setting is incorrect.

Solution: Change the paper type setting to match the type of paper loaded in the

input tray. The HP All-in-One automatically detects the paper type for plain and photo

Print quality troubleshooting

Chapter 13

paper. If you are printing on other types of paper, such as labels or transparencies,

check that you have selected the correct paper type in the HP Photosmart software.

For more information, see:

•

Cause: The copy or print quality setting on the HP All-in-One is set too low.

Solution: Check the quality setting. Use a higher quality setting to increase the

amount of ink used for printing.

For more information, see:

•

The text edges are jagged

Cause: The font is a custom size.

Solution: Some software applications offer custom fonts that have jagged edges

when enlarged or printed. Also, if you want to print bitmapped text, it might have

jagged edges when enlarged or printed.

Use OpenType or TrueType fonts to ensure that the HP All-in-One is able to print

smooth fonts. When selecting a font, look for the TrueType or OpenType icon.

The printout has a horizontal band of distortion near the bottom of the page

Cause: Your image has light blue, gray, or brown hues that print near the bottom

of the page.

Solution: Load high-quality paper in the input tray and print the image with a high

print quality setting, such as Best, Maximum dpi, or High Resolution. Always make

sure the paper you are printing on is flat. For best results when printing images,

use HP Premium Plus Photo Paper.

If the problem persists, use the software you installed with the HP All-in-One or

another software application to rotate your image 180 degrees so that the light blue,

gray, or brown hues in your image do not print at the bottom of the page. Print the

image using six-ink printing. To do so, install the photo print cartridge in place of the

black print cartridge. With the photo print cartridge and the tri-color print cartridge

installed, you have a six-ink system, which provides enhanced quality photos.

For more information, see:

•

“Troubleshoot print cartridges” on page 83

Troubleshooting

Colors run into each other on the printout

Cause: The print or copy quality setting is set too high for the type of paper loaded

in the HP All-in-One.

Solution: Check the quality setting. Use a lower quality setting to decrease the

amount of ink used for printing or copying.

For more information, see:

•

Cause: The paper type is not suitable for the HP All-in-One.

Solution: Use HP Premium Papers or any other paper type that is appropriate for

the HP All-in-One.

For more information, see:

Cause: You are printing on the wrong side of the paper.

Solution: Load the paper with the print side down. For example, if you are loading

glossy photo paper, load the paper with the glossy side down.

For more information, see:

Cause: You are using non-HP ink.

Solution: HP recommends that you use genuine HP print cartridges. Genuine HP

print cartridges are designed and tested with HP printers to help you easily produce

great results, time after time.

NOTE: HP cannot guarantee the quality or reliability of non-HP ink. Printer

service or repairs required as a result of printer failure or damage attributable to

the use of non-HP ink will not be covered under warranty.

Cause: The print cartridges need to be cleaned.

Solution: Print a self-test report to determine if there is a problem with the print

cartridges. If the self-test report shows a problem, clean the print cartridges. If the

problem persists, you might need to replace the print cartridges.

For more information on print cartridges, see “Troubleshoot print cartridges”

Printouts or copies have horizontal streaks or lines

Cause: The paper is not feeding properly or is loaded incorrectly.

Print quality troubleshooting

Chapter 13

Solution: Make sure you have paper loaded correctly.

For more information, see:

“Load paper” on page 21

Cause: The copy or print quality type setting on the HP All-in-One is set too low.

Solution: Check the quality setting. Use a higher quality setting to increase the

amount of ink used for printing.

For more information, see:

•

Cause: A tri-color or photo print cartridge was jarred or handled roughly during

installation.

Solution: Allow half an hour for the print cartridge to recover.

Cause: The print cartridges need to be cleaned or might be out of ink.

Solution: Check the estimated ink levels remaining in the print cartridges. If the

print cartridges are low or out of ink, you might need to replace the print cartridges.

If there is ink remaining in the print cartridges, but you are still noticing a problem,

print a self-test report to determine if there is a problem with the print cartridges. If the

self-test report shows a problem, clean the print cartridges. If the problem persists,

you might need to replace the print cartridges.

For more information on print cartridges, see “Troubleshoot print cartridges”

“Clean the area around the ink nozzles” on page 74

Cause: There might be fiber or dust built up around the ink nozzle area on the print

cartridges.

Solution: Check the print cartridges. If it looks as though there are fibers or dust

around the ink nozzles, clean the ink nozzle area of the print cartridge.

For more information, see:

Printouts or copies are faded or have dull colors

Cause: The print cartridges need to be cleaned or might be out of ink.

Solution: Check the estimated ink levels remaining in the print cartridges. If the

print cartridges are low or out of ink, you might need to replace the print cartridges.

If there is ink remaining in the print cartridges, but you are still noticing a problem,

print a self-test report to determine if there is a problem with the print cartridges. If the

self-test report shows a problem, clean the print cartridges. If the problem persists,

you might need to replace the print cartridges.

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Troubleshooting

For more information on print cartridges, see “Troubleshoot print cartridges”

“Choose papers for printing and copying” on page 18

Cause: The print quality setting on the HP All-in-One is set too low.

Solution: Check the quality setting. Use a higher quality setting to increase the

amount of ink used for printing.

Cause: The paper type is not suitable for the HP All-in-One.

Solution: If the paper you are using is too fibrous, the ink applied by the HP All-in-

One might not fully cover the surface of the paper. Use HP Premium Papers or any

other paper type that is appropriate for the HP All-in-One.

For more information, see:

Cause: The paper type setting is incorrect.

Solution: Change the paper type setting to match the type of paper loaded in the

input tray. The HP All-in-One automatically detects the paper type for plain and photo

paper. If you are printing on other types of paper, such as labels or transparencies,

check that you have selected the correct paper type in the HP Photosmart Software.

For more information, see:

“Clean the lid backing” on page 64

Cause: Copying a poor-quality picture, such as a newspaper photo, causes bands,

checks, or stripes to appear on your copy. These are called moiré patterns.

Solution: To reduce moiré patterns, try placing one or more clear plastic sheet

protectors directly on the glass, and then place the original print side down on top of

the sheet protectors.

Cause: Debris might be stuck on the glass or on the back of the document lid; this

causes poor copy quality and slows down processing.

Solution:

For more information, see:

Printouts or copies seem blurry or fuzzy

Cause: The paper loaded in the input tray is not suitable for the HP All-in-One.

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Solution: If the paper you are using is too fibrous, the ink applied by the HP All-in-

One might not fully cover the surface of the paper. Use HP Premium Papers or any

other paper type that is appropriate for the HP All-in-One.

For more information, see:

Cause: The print paper type setting is incorrect.

Solution: Change the paper type setting to match the type of paper loaded in the

input tray. The HP All-in-One automatically detects the paper type for plain and photo

paper. If you are printing on other types of paper, such as labels or transparencies,

check that you have selected the correct paper type in the HP Photosmart Software.

For more information, see:

Cause: The copy or print quality setting on the HP All-in-One is set too low.

Solution: Check the quality setting. Use a higher quality setting to increase the

amount of ink used for printing.

For more information, see:

•

Cause: You are printing on the wrong side of the paper.

Solution: Load paper with the print side down. For example, if you are loading

glossy photo paper, load the paper with the glossy side down.

Printouts or copies have vertical streaks

Cause: The paper type is not suitable for the HP All-in-One.

Solution: If the paper you are using is too fibrous, the ink applied by the HP All-in-

One might not fully cover the surface of the paper. Use HP Premium Papers or any

other paper type that is appropriate for the HP All-in-One.

For more information, see:

Printouts or copies are slanted or skewed

Cause: The paper is not feeding properly or is loaded incorrectly.

Solution: Make sure the paper is loaded correctly.

For more information, see:

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Troubleshooting

Cause: More than one type of paper is loaded in the input tray.

Solution: Load only one type of paper at a time.

Paper is not picked up from the input tray

Cause: There is not enough paper in the input tray.

Solution: If the HP All-in-One is out of paper or there are only a few sheets

remaining, load more paper in the input tray. If there is paper in the input tray, remove

the paper, tap the stack of paper against a flat surface, and reload the paper into the

input tray. To continue your print job, press Start Copy Black on the control panel of

the HP All-in-One.

For more information, see:

Envelopes print incorrectly

Print troubleshooting

Use this section to solve these printing problems:

•

Borderless printing produces unexpected results

The HP All-in-One is not responding

The HP All-in-One prints meaningless characters

Nothing happens when I try to print

The pages in my document came out in the wrong order

The margins are not printing as expected

Text or graphics are cut off at the edge of the page

A blank page came out while printing

Ink is spraying the inside of the HP All-in-One when I print a photo

Envelopes print incorrectly

Cause: A stack of envelopes is loaded incorrectly.

Solution: Remove all paper from the input tray. Load a stack of envelopes in the

input tray, with the envelope flaps facing up and to the left.

NOTE: To avoid paper jams, tuck the flaps inside the envelopes.

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Cause: The wrong type of envelope is loaded.

Solution: Do not use shiny or embossed envelopes or envelopes that have clasps

or windows.

Borderless printing produces unexpected results

Cause: Printing a borderless image from a non-HP software application produces

unexpected results.

Solution: Try printing the image from the photo imaging software that came with

the HP All-in-One.

The HP All-in-One is not responding

Cause: The HP All-in-One is busy with another task.

Solution: If the HP All-in-One is performing another task such as copying or

scanning, your print job will be delayed until the HP All-in-One completes the current

task.

Some documents take a long time to print. If nothing has printed several minutes after

you sent a print job to the HP All-in-One, check your computer to see if there are any

messages.

Cause: The HP All-in-One has a paper jam.

Solution: Clear the paper jam.

For more information, see:

Cause: The HP All-in-One is out of paper.

Solution: Load paper in the input tray.

For more information, see:

“Communication problems over a USB connection” on page 79

Cause: The print carriage has stalled.

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Troubleshooting

Solution: Turn the HP All-in-One off, remove any objects that are blocking the print

carriage (including any packing materials), and then turn the HP All-in-One on again.

Cause: The computer is not communicating with the HP All-in-One.

Solution: If the HP All-in-One is not properly connected to the computer,

communication errors can occur. Make sure the USB cable is connected to the HP All-

in-One and the computer as shown below.

If the connections are secure, and nothing has printed several minutes after you sent

a print job to the HP All-in-One, check the status of the HP All-in-One. In the

HP Photosmart Software, click Status.

For more information, see:

Cause: The HP All-in-One is turned off.

Solution: Look at the On button located on the top of the HP All-in-One. If it is not

lit, the HP All-in-One is turned off. Make sure the power cord is firmly connected to

the HP All-in-One and plugged into a power outlet. Press the On button to turn on the

HP All-in-One.

Cause: The HP All-in-One experienced an error.

Solution: Turn the HP All-in-One off, and then unplug the power cord. Plug the

power cord back in, and then press the On button to turn on the HP All-in-One.

Cause: The status of the printer driver has changed.

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Solution: The printer driver status might have changed to either offline or stop

printing.

To check the printer driver status

1. In the HP Solution Center, click the device tab.

2. Click Settings.

3. Click Status.

If the status is offline or stop printing, change the status to ready.

Cause: A deleted print job is still in the queue.

Solution: A print job might remain in the queue after it has been cancelled. The

cancelled print job jams the queue and prevents the next print job from printing.

From your computer, open the printer folder and see if the cancelled job remains in

the print queue. Try to delete the job from the queue. If the print job remains in the

queue, try one or both of the following:

•

Disconnect the USB cable from the HP All-in-One, restart the computer, and then

reconnect the USB cable to the HP All-in-One.

•

Shut down the HP All-in-One, restart the computer, and then restart the HP All-

in-One.

The HP All-in-One prints meaningless characters

Cause: There is no more available memory in the HP All-in-One.

Solution: Turn off the HP All-in-One and your computer for 60 seconds, then turn

them both on and try printing again.

Cause: The document is corrupt.

Solution: Try printing another document from the same software application. If this

works, then try printing a previously saved version of the document that is not corrupt.

Nothing happens when I try to print

Cause: The HP All-in-One is turned off.

Solution: Look at the On button located on the top of the HP All-in-One. If it is not

lit, the HP All-in-One is turned off. Make sure the power cord is firmly connected to

the HP All-in-One and plugged into a power outlet. Press the On button to turn on the

HP All-in-One.

Cause: The HP All-in-One is busy with another task.

Solution: If the HP All-in-One is performing another task such as copying or

scanning, your print job will be delayed until the HP All-in-One completes the current

task.

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Some documents take a long time to print. If nothing has printed several minutes after

you sent a print job to the HP All-in-One, check your computer to see if there are any

messages.

Cause: The HP All-in-One is not the selected printer.

Solution: Make sure the HP All-in-One is the selected printer in your software

application.

TIP: You can set the HP All-in-One as the default printer to ensure that the printer

is automatically selected when you select Print in the File menu of your different

software applications.

Cause: The computer is not communicating with the HP All-in-One.

Solution: If the HP All-in-One is not properly connected to the computer,

communication errors can occur. Make sure the USB cable is connected to the HP All-

in-One and the computer as shown below.

If the connections are secure, and nothing has printed several minutes after you sent

a print job to the HP All-in-One, check the status of the HP All-in-One. In the

HP Photosmart Software, click Status.

For more information, see:

“Communication problems over a USB connection” on page 79

Cause: The HP All-in-One has a paper jam.

Solution: Clear the paper jam.

For more information, see:

Cause: The print carriage has stalled.

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Solution: Turn the HP All-in-One off, remove any objects that are blocking the print

carriage (including any packing materials), and then turn the HP All-in-One on again.

Cause: The HP All-in-One is out of paper.

Solution: Load paper in the input tray.

For more information, see:

“Print a multiple-page document in reverse order” on page 42

The pages in my document came out in the wrong order

Cause: The print settings are set to print the first page of your document first.

Because of the way the paper feeds through the HP All-in-One, this means the first

page will be print side up at the bottom of the stack.

Solution: Print the document in reverse order. When the document finishes

printing, the pages will be in correct order.

For more information, see:

The margins are not printing as expected

Cause: The margins are not set correctly in your software application.

Solution: Check the printer margins.

Make sure the margin settings for the document do not exceed the printable area of

the HP All-in-One.

To check your margin settings

1. Preview your print job before sending it to the HP All-in-One.

2. Check the margins.

The HP All-in-One uses the margins you have set in your software application,

as long as they are greater than the minimum margins the HP All-in-One supports.

3. Cancel the print job if the margins are not satisfactory, and then adjust the margins

in your software application.

Cause: The paper size setting might not be set correctly for the project you are

printing.

Solution: Verify that you have selected the proper paper size setting for your

project. Make sure that you have loaded the correct paper size in the input tray.

Cause: The paper guides are not positioned correctly.

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Troubleshooting

Solution: Remove the stack of paper from the input tray, reload the paper, and then

slide the paper width guide inward until it stops at the edge of the paper.

For more information, see:

“Load paper” on page 21

Cause: A stack of envelopes is loaded incorrectly.

Solution: Remove all paper from the input tray. Load a stack of envelopes in the

input tray, with the envelope flaps facing up and on the left.

NOTE: To avoid paper jams, tuck the flaps inside the envelopes.

For more information, see:

“Load envelopes” on page 25

Text or graphics are cut off at the edge of the page

Cause: The margins are not set correctly in your software application.

Solution:

To check your margin settings

1. Preview your print job before sending it to the HP All-in-One.

2. Check the margins.

The HP All-in-One uses the margins you have set in your software application,

as long as they are greater than the minimum margins the HP All-in-One supports.

3. Cancel the print job if the margins are not satisfactory, and then adjust the margins

in your software application.

Make sure the margin settings for the document do not exceed the printable area of

the HP All-in-One.

Cause: The size of the document you are printing is larger than the paper loaded

in the input tray.

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Solution: Make sure the layout of the document you are trying to print fits on a paper

size supported by the HP All-in-One.

To preview the print layout

1. Load the correct paper size into the input tray.

2. Preview your print job before sending it to the HP All-in-One.

3. Check the graphics in the document to make sure that the current size fits within

the printable area of the HP All-in-One.

4. Cancel the print job if the graphics do not fit in the printable area of the page.

TIP: Some software applications allow you to scale the document to fit the paper

size currently selected. Additionally, you can scale the size of a document from

the print Properties dialog box.

Cause: The paper is loaded incorrectly.

Solution: If the paper is misfeeding, it could cause parts of the document to cut off.

Remove the stack of paper from the input tray, and then reload the paper following

the steps below.

For more information, see:

A blank page came out while printing

Cause: If you are printing black text, and a blank page comes out of the HP All-in-

One, the black print cartridge might be empty.

Solution: Check the estimated ink levels remaining in the print cartridges. If the

print cartridges are low or out of ink, you might need to replace the print cartridges.

If there is ink remaining in the print cartridges, but you are still noticing a problem,

print a self-test report to determine if there is a problem with the print cartridges. If the

self-test report shows a problem, clean the print cartridges. If the problem persists,

you might need to replace the print cartridges.

For more information on print cartridges, see “Troubleshoot print cartridges”

Cause: The document you are printing contains an additional blank page.

Solution: Open the document file in your software application and remove any extra

pages or lines at the end of the document.

Cause: The HP All-in-One picked up two sheets of paper.

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Troubleshooting

Solution: If the HP All-in-One has only a few sheets remaining, load more paper in

the input tray. If there is plenty of paper in the input tray, remove the paper, tap the

stack of paper against a flat surface, and reload the paper into the input tray.

For more information, see:

My memory card no longer works in my digital camera

Cause: The protective plastic tape was only partially removed from the print

cartridge.

Solution: Check each print cartridge. The tape might have been removed from the

copper-colored contacts, but still might cover the ink nozzles. If the tape is still

covering the ink nozzles, carefully remove the tape from the print cartridges. Do not

touch the ink nozzles or the copper-colored contacts.

Copper-colored contacts

Plastic tape with pink pull tab (must be removed before installing)

Ink nozzles under tape

Ink is spraying the inside of the HP All-in-One when I print a photo

Cause: The borderless print settings require photo paper to be loaded in the input

tray. You are using the wrong paper type.

Solution: Make sure you load photo paper in the input tray before you print a

borderless print job.

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Memory card troubleshooting

Use this section to solve these memory card problems:

•

The HP All-in-One does not read the memory card

The Photo light next to the memory card slots is blinking

The photos on the memory card do not transfer to my computer

My memory card no longer works in my digital camera

Cause: You formatted the card on a Windows XP computer. By default, Windows

XP will format a memory card of 8 MB or less and 64 MB or more with the FAT32

format. Digital cameras and other devices use the FAT (FAT16 or FAT12) format and

cannot recognize a FAT32 formatted card.

Solution: Reformat your memory card in your camera or format your memory card

in a Windows XP computer by selecting the FAT format.

The HP All-in-One does not read the memory card

Cause: The card is inserted backwards or upside down.

Solution: Turn the memory card so that the label faces up and the contacts are

facing the HP All-in-One, and then push the card forward into the appropriate slot until

the Photo light turns on.

If the memory card is not inserted properly, the HP All-in-One will not respond and

the green Photo light (near the memory card slots) will blink rapidly.

After the memory card has been inserted properly, the Photo light will blink green for

a few seconds, and then remain lit.

Cause: The card is not fully inserted.

Solution: Make sure you fully insert the memory card into the appropriate slot on

the HP All-in-One.

If the memory card is not inserted properly, the HP All-in-One will not respond and

the green Photo light (near the memory card slots) will blink rapidly.

After the memory card has been inserted properly, the Photo light will blink green for

a few seconds, and then remain lit.

Cause: Multiple memory cards are inserted in the HP All-in-One.

Solution: You can insert only one memory card at a time.

If more than one memory card is inserted, the green Photo light (near the memory

card slots) will blink rapidly, and an error message will appear on the computer screen.

Remove the additional memory card to resolve the problem.

Cause: The file system is corrupted.

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Troubleshooting

Solution: Check the computer screen for an error message telling you that the

images on the memory card are corrupted.

If the file system on the card is corrupt, reformat the memory card in your digital

camera.

CAUTION: Reformatting the memory card will delete any photos stored on the

card. If you have previously transferred the photos from your memory card to a

computer, try printing the photos from the computer. Otherwise, you will need to

retake any photos you might have lost.

The Photo light next to the memory card slots is blinking

Cause: The HP All-in-One is reading the memory card.

Solution: Do not pull out the memory card while the Photo light is flashing. A

flashing light means the HP All-in-One is accessing the memory card. Wait until the

light remains solid. Removing a memory card while it is being accessed might corrupt

information on the card or damage the HP All-in-One and card.

Cause: The HP All-in-One has detected an error with the memory card.

Solution: Remove and reinsert the memory card. You might have inserted it

incorrectly. Turn the memory card so that the label faces up and the contacts are

facing the HP All-in-One, and then push the card forward into the appropriate slot until

the Photo light turns on.

If the problem continues, the memory card might be defective.

Cause: You have inserted more than one memory card.

Solution: Remove one of the memory cards. You can use only one memory card

at a time.

The photos on the memory card do not transfer to my computer

Cause: The HP Photosmart Software is not installed.

Solution: Install the HP Photosmart Software that came with the HP All-in-One. If

it is installed, restart your computer.

To install the HP Photosmart Software

1. Insert the HP All-in-One CD-ROM into your computer’s CD-ROM drive and then

start the Setup program.

2. When prompted, click Install More Software to install the HP Photosmart

Software.

3. Follow the onscreen instructions and the instructions provided in the Setup Guide

that came with the HP All-in-One.

Cause: The HP All-in-One is turned off.

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Solution: Turn the HP All-in-One on.

Cause: The computer is turned off.

Solution: Turn the computer on.

Cause: The HP All-in-One is not properly connected to the computer.

Solution: Check the connection from the HP All-in-One to your computer. Verify

that the USB cable is securely plugged into the USB port on the back of the HP All-

in-One. Make sure the other end of the USB cable is plugged into a USB port on your

computer. After the cable is connected properly, turn the HP All-in-One off and then

on again.

For more information on setting up the HP All-in-One and connecting it to your

computer, see the Setup Guide that came with the HP All-in-One.

Copy troubleshooting

Use this section to solve these copy problems:

•

Nothing happens when I try to copy

Parts of the original do not appear or are cut off

Resize to Fit is not working as expected

The image is cropped when I make a borderless copy

The printout is blank

A borderless copy has white space around the edges

Nothing happens when I try to copy

Cause: The HP All-in-One is turned off.

Solution: Look at the On button located on the top of the HP All-in-One. If it is not

lit, the HP All-in-One is turned off. Make sure the power cord is firmly connected to

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Troubleshooting

the HP All-in-One and plugged into a power outlet. Press the On button to turn on the

HP All-in-One.

Cause: The original is placed incorrectly on the glass.

Solution: Load the original print side down on the right front corner of the glass as

shown below.

Cause: The HP All-in-One might be busy copying or printing.

Solution: Check the On button. If it is blinking, the HP All-in-One is busy.

Cause: The HP All-in-One does not recognize the paper type.

Solution: Do not use the HP All-in-One to copy onto envelopes or other papers the

HP All-in-One does not support.

Cause: The HP All-in-One has a paper jam.

Solution: Clear the paper jam and remove any torn paper that remains in the HP All-

in-One.

For more information, see:

“Clean the glass” on page 63

Parts of the original do not appear or are cut off

Cause: The original is placed incorrectly on the glass.

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Solution: Load the original print side down on the right front corner of the glass as

shown below.

Resize to Fit is not working as expected

Cause: You are trying to increase the size of an original that is too small.

Solution: Resize to Fit can only enlarge the original up to the maximum percentage

allowed by your model. For example, 200% might be the maximum enlargement

percentage allowed by your model. Enlarging a passport photo by 200% might not

enlarge it enough for it to fit a full-size page.

If you want to make a large copy of a small original, scan the original into the computer,

resize the image in the HP scanning software, and then print a copy of the enlarged

image.

Cause: The original is placed incorrectly on the glass.

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Troubleshooting

Solution: Load the original print side down on the right front corner of the glass as

shown below. To copy a photo, position the photo on the glass so that the long edge

of the photo is along the front edge of the glass.

Cause: Debris might be stuck on the glass or on the back of the document lid. The

HP All-in-One interprets anything it detects on the glass as part of the image.

Solution: Turn off the HP All-in-One, unplug the power cord, and then use a soft

cloth to wipe the glass and the back of the document lid.

For more information, see:

•

“Clean the lid backing” on page 64

The image is cropped when I make a borderless copy

Cause: The HP All-in-One cropped some of the image around the margins of the

copy to achieve a borderless print without changing the proportions of the original.

Solution: If you want to enlarge a photo to fit a full-size page without cropping the

edges, use Resize to Fit.

For more information, see:

“Resize an original to fit onto letter or A4 paper” on page 57

Cause: The original is larger than the paper in the input tray.

Solution: If your original is larger than the paper in the input tray, use the Resize

to Fit feature to reduce your original to fit on the paper in the input tray.

For more information, see:

“Resize an original to fit onto letter or A4 paper” on page 57

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The printout is blank

Cause: The original is placed incorrectly on the glass.

Solution: Load the original print side down on the right front corner of the glass as

shown below.

Cause: The print cartridges need to be cleaned or might be out of ink.

Solution: Check the estimated ink levels remaining in the print cartridges. If the

print cartridges are low or out of ink, you might need to replace the print cartridges.

If there is ink remaining in the print cartridges, but you are still noticing a problem,

print a self-test report to determine if there is a problem with the print cartridges. If the

self-test report shows a problem, clean the print cartridges. If the problem persists,

you might need to replace the print cartridges.

For more information on print cartridges, see “Troubleshoot print cartridges”

Scan fails because of insufficient computer memory

A borderless copy has white space around the edges

Cause: You are trying to make a borderless copy of a very small original.

Solution: When you make a borderless copy of a very small original, the HP All-in-

One enlarges the original up to a maximum percentage. This might leave white space

around the edges. (The maximum percentage varies by model.)

Depending on the size of the borderless copy you are trying to make, the minimum

size of the original varies. For example, you cannot enlarge a passport photo to create

a letter-size borderless copy.

If you want to make a borderless copy of a very small original, scan the original into

the computer, resize the image, and then print a borderless copy of the enlarged

image.

Cause: You are trying to make a borderless copy without using photo paper.

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Troubleshooting

Solution: Use photo paper to make borderless copies.

Scan troubleshooting

Use this section to solve these scan problems:

•

Scan halts

Scan fails

Scanned image is blank

Scanned image is incorrectly cropped

Scanned image has incorrect page layout

Scanned image shows dotted lines instead of text

Text format is incorrect

Text is incorrect or missing

The scan feature does not work

Scan halts

Cause: The computer system resources might be low.

Solution: Turn off the HP All-in-One and then turn it back on. Turn off the computer

and then turn it back on.

If this does not work, try changing the scan to a lower resolution in the software.

Scan fails

Cause: The computer is not turned on.

Solution: Turn on your computer.

Cause: Your computer is not connected to the HP All-in-One by a USB cable.

Solution: Connect your computer to the HP All-in-One with a standard USB cable.

For more information, see the Setup Guide.

Cause: The HP Photosmart Software might not have been installed.

Solution: Insert the HP Photosmart installation CD and install the software.

For more information, see the Setup Guide.

Cause: The HP Photosmart Software is installed, but is not running.

Solution: Start the software you installed with the HP All-in-One and try scanning

again.

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NOTE: To check to see whether the software is running, right-click on the HP

Digital Imaging Monitor icon in the system tray at the far right of the Windows

taskbar. Pick a device in the list, and then click Display Status.

Scan fails because of insufficient computer memory

Cause: Too many applications are running on your computer.

Solution: Close all applications that are not in use. This includes applications that

run in the background, such as screen savers and virus checkers. If you turn off your

virus checker, remember to turn it back on after you finish your scan.

If this problem occurs frequently, or if you encounter memory problems while using

other applications, you might need to add more memory to your computer. See the

user guide that came with your computer for more information.

Scanned image is blank

Cause: The original is placed incorrectly on the glass.

Solution: Load your original print side down on the right front corner of the glass.

Scanned image is incorrectly cropped

Cause: The software is set to automatically crop scanned pictures.

Solution: The autocropping feature in the software crops anything that is not part

of the main image. Sometimes this might not be what you want. In that case, turn off

autocropping in the software and crop the scanned image manually, or not at all.

Scanned image has incorrect page layout

Cause: The automatic cropping feature in the software is changing the page layout.

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Troubleshooting

Solution: Turn off autocropping in the software to retain the page layout.

Scanned image shows dotted lines instead of text

Cause: If you use the Text image type to scan text that you plan to edit, the scanner

might not recognize color text. The Text image type scans at 300 x 300 dpi, in black

and white.

If you are scanning an original that has graphics or artwork surrounding the text, the

scanner might not recognize the text.

Solution: Make a black-and-white copy of the original and then scan the copy.

Text format is incorrect

Cause: The scan document settings are incorrect.

Solution: Some applications cannot handle framed text formatting. Framed text is

one of the scan document settings in the software. It maintains complex layouts, such

as multiple columns from a newsletter, by putting the text in different frames (boxes)

in the destination application. In the software, select the correct format so that the

scanned text layout and formatting are retained.

Text is incorrect or missing

Cause: The brightness is not set correctly.

Solution: Adjust the brightness in the software, and then rescan the original.

Cause: Debris might be stuck on the glass or on the back of the document lid. This

can cause poor-quality scans.

Solution: Turn off the HP All-in-One, unplug the power cord, and use a soft cloth

to wipe the glass and the back of the document lid.

For more information, see:

•

“Clean the lid backing” on page 64

“Clean the glass” on page 63

Cause: The scan document settings are not set to the correct optical character

recognition (OCR) language. The OCR language tells the software how to interpret

the characters it sees in the original image. If the OCR language does not match the

language in the original, the scanned text might be incomprehensible.

Solution: Select the correct OCR language in the software.

NOTE: If you are using HP Photosmart Essential, the Optical Character

Recognition (OCR) software might not be installed on your computer. To install

the OCR software, you must re-insert the software disk and select OCR under

the Custom installation options.

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See the documentation that came with Readiris, or whichever OCR software you use,

for information on how to select the OCR language.

The scan feature does not work

Cause: There are several reasons why a scan does not occur:

•

The computer is turned off.

The HP All-in-One is not properly connected to the computer with a USB cable.

The software that came with the HP All-in-One is not installed or is not running.

Solution:

•

Turn the computer on.

Check the cables that connect the HP All-in-One to your computer.

Restart your computer. If that does not help, install or reinstall the software that

came with the HP All-in-One.

Errors

If the HP All-in-One has an error, the lights on the device might flash, or an error message

might appear on the display of the HP All-in-One or your computer screen.

This section contains the following topics:

•

Device messages

File messages

General user messages

Paper messages

Power and connection messages

Print cartridge messages

Device messages

The following is a list of device-related error messages:

•

Firmware revision mismatch

Mechanism error

Memory is full

Scanner failure

Firmware revision mismatch

Cause: The revision number of the HP All-in-One firmware does not match the

revision number of the software.

Solution: To find support and warranty information, go to the HP Web site at

www.hp.com/support. If prompted, choose your country/region, and then click

Contact HP for information on calling for technical support.

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Troubleshooting

Mechanism error

Cause: The HP All-in-One has a paper jam.

Solution: Clear the paper jam.

For more information, see:

Error reading or writing the file

Cause: The print carriage is blocked.

Solution: Lower the print cartridge door to access the print carriage area. Remove

any objects that are blocking the print carriage, including any packing materials. Turn

the HP All-in-One off and then turn it on again.

Memory is full

Cause: The document you are copying has exceeded the memory of the HP All-in-

One.

Solution: Try making fewer copies at a time.

Scanner failure

Cause: The HP All-in-One is busy or an unknown cause has interrupted your scan.

Solution: Turn off the HP All-in-One and then turn it on again. Restart your

computer and then try to scan again.

If the problem persists, try plugging the power cord directly into a grounded power

outlet rather than a surge protector or power strip. If the problem continues, contact

HP support. Go to www.hp.com/support. If prompted, choose your country/region,

and then click Contact HP for information on calling for technical support.

File messages

The following is a list of file-related error messages:

•

Unreadable files. NN files could not be read

Photos not found

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•

File not found

File format not supported

Invalid file name

Supported file types for the HP All-in-One

File corrupted

Error reading or writing the file

Cause: The HP All-in-One software could not open or save the file.

Solution: Check to see if you have the right folder and file name.

Unreadable files. NN files could not be read

Cause: Some of the files on the inserted memory card are damaged.

Solution: Reinsert the memory card in the HP All-in-One. If this does not work,

retake the photos with your digital camera. If you already transferred the files to your

computer, try printing those files by using the HP Photosmart Software. The copies

might not be damaged.

Photos not found

Cause: Some of the files on the inserted memory card or attached storage device

are damaged.

Solution: Reinsert the memory card, or connect the storage device to the HP All-

in-One. If this does not work, retake the photos with your digital camera. If you already

transferred the files to your computer, try printing those files by using the

HP Photosmart Software. The copies might not be damaged.

Cause: There are no photos found on the memory card.

Solution: Take some photos with your digital camera, or if you previously saved

photos on your computer, you can print them using the HP Photosmart Software.

File not found

Cause: There is not enough available memory on your computer to create a print

preview file.

Solution: Close some applications and try the task again.

File format not supported

Cause: The HP Photosmart software did not recognize or support the file format of

the image you are trying to open or save. If the file extension indicates it is a supported

file type, the file might be corrupted.

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Troubleshooting

Solution: Open the file in another application, and save it in a format that the

HP Photosmart software recognizes.

For more information, see:

“Supported file types for the HP All-in-One” on page 125

Invalid file name

Cause: The file name you entered is invalid.

Solution: Make sure that you are not using any invalid symbols in the file name.

Supported file types for the HP All-in-One

The HP All-in-One software recognizes the following file formats: BMP, DCX, FPX, GIF,

JPG, PCD, PCX, and TIF.

File corrupted

Cause: Some of the files on the inserted memory card are damaged.

Solution: Reinsert the memory card in the HP All-in-One. If this does not work,

retake the photos with your digital camera. If you already transferred the files to your

computer, try printing those files by using the HP Photosmart Software. The copies

might not be damaged.

Cause: The file system is corrupted.

Solution: Check the computer screen for an error message telling you that the

images on the memory card are corrupted.

If the file system on the card is corrupt, reformat the memory card in your digital

camera.

CAUTION: Reformatting the memory card will delete any photos stored on the

card. If you have previously transferred the photos from your memory card to a

computer, try printing the photos from the computer. Otherwise, you will need to

retake any photos you might have lost.

General user messages

The following is a list of messages related to common user errors:

•

Use only one card at a time

Card is inserted incorrectly

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•

Card is not fully inserted

Card is damaged

Cannot crop

Cause: The computer does not have enough memory.

Solution: Close all unnecessary applications. (This includes applications that run

in the background, such as screensavers and virus checkers). Try restarting your

computer to clear the memory. You might need to purchase more RAM. Refer to the

documentation that came with your computer.

Cause: For scanning, there must be at least 50 MB of space available on your

computer's hard disk.

Solution: Empty the Recycle Bin on your desktop. You might also need to remove

files from the hard disk; for example, delete temporary files.

Memory card error

Cause: There are two or more memory cards inserted into the HP All-in-One at the

same time.

Solution: Remove all but one memory card. The HP All-in-One reads the remaining

memory card and displays the first photo stored on the memory card.

Cause: You have inserted a Compact Flash memory card backwards or upside

down.

Solution: Remove the memory card and reinsert it correctly. The label of the

Compact Flash card faces up and should be readable as you insert it into the slot.

Cause: You have not fully inserted the memory card.

Solution: Remove the memory card and reinsert it in the memory card slot until it

stops.

Disconnected

Cause: Several situations can cause this error message to appear.

•

Your computer is not turned on.

Your computer is not connected to the HP All-in-One.

The software that came with the HP All-in-One was not installed correctly.

The software that came with the HP All-in-One is installed, but it is not running.

Solution: Make sure your computer is turned on and is connected to the HP All-in-

One. Also make sure you installed the software that came with the HP All-in-One.

For more information, see:

“Communication problems over a USB connection” on page 79

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Troubleshooting

Out of disk space

Cause: There is not enough available memory on your computer to perform the

task.

Solution: Close some applications and try the task again.

Card access error

Cause: There are two or more memory cards inserted into the HP All-in-One at the

same time.

Solution: Remove all but one memory card. The HP All-in-One reads the remaining

memory card and displays the first photo stored on the memory card.

Cause: You have inserted a Compact Flash memory card backwards or upside

down.

Solution: Remove the memory card and reinsert it correctly. The label of the

Compact Flash card faces up and should be readable as you insert it into the slot.

Cause: You have not fully inserted the memory card.

Solution: Remove the memory card and reinsert it in the memory card slot until it

stops.

Use only one card at a time

Cause: Multiple memory cards are inserted in the HP All-in-One.

Solution: You can insert only one memory card at a time.

If more than one memory card is inserted, the green Photo light (near the memory

card slots) will blink rapidly, and an error message will appear on the computer screen.

Remove the additional memory card to resolve the problem.

Card is inserted incorrectly

Cause: The card is inserted backwards or upside down.

Solution: Turn the memory card so that the label faces up and the contacts are

facing the HP All-in-One, and then push the card forward into the appropriate slot until

the Photo light turns on.

If the memory card is not inserted properly, the HP All-in-One will not respond and

the green Photo light (near the memory card slots) will blink rapidly.

After the memory card has been inserted properly, the Photo light will blink green for

a few seconds, and then remain lit.

Card is not fully inserted

Cause: The card is not fully inserted.

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Solution: Make sure you fully insert the memory card into the appropriate slot on

the HP All-in-One.

If the memory card is not inserted properly, the HP All-in-One will not respond and

the green Photo light (near the memory card slots) will blink rapidly.

After the memory card has been inserted properly, the Photo light will blink green for

a few seconds, and then remain lit.

Card is damaged

Cause: You formatted the card on a Windows XP computer. By default, Windows

XP will format a memory card of 8 MB or less and 64 MB or more with the FAT32

format. Digital cameras and other devices use the FAT (FAT16 or FAT12) format and

cannot recognize a FAT32 formatted card.

Solution: Reformat your memory card in your camera or format your memory card

in a Windows XP computer by selecting the FAT format.

Cause: The file system is corrupted.

Solution: Check the computer screen for an error message telling you that the

images on the memory card are corrupted.

If the file system on the card is corrupt, reformat the memory card in your digital

camera.

CAUTION: Reformatting the memory card will delete any photos stored on the

card. If you have previously transferred the photos from your memory card to a

computer, try printing the photos from the computer. Otherwise, you will need to

retake any photos you might have lost.

Paper messages

The following is a list of paper-related error messages:

•

Paper upside down

Paper orientation error

Cannot load paper from input tray

Ink is drying

Out of paper

Paper jam, misfeed or blocked carriage

Paper mismatch

Wrong paper width

Paper upside down

Cause: Paper in the input tray is upside down.

Solution: Load paper in the input tray print side down.

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Troubleshooting

Paper orientation error

Cause: Paper in the input tray is in landscape orientation.

Solution: Insert paper into the input tray with the short edge forward and the print

side down. Slide the paper forward until it stops.

Cannot load paper from input tray

Cause: There is not enough paper in the input tray.

Solution: If the HP All-in-One is out of paper or there are only a few sheets

remaining, load more paper in the input tray. If there is paper in the input tray, remove

the paper, tap the stack of paper against a flat surface, and reload the paper into the

input tray. To continue your print job, press Start Copy Black on the control panel of

the HP All-in-One.

Ink is drying

Cause: Transparencies and some other media require a drying time that is longer

than normal.

Solution: Leave the sheet in the output tray until the message disappears. If it is

necessary to remove the printed sheet before the message disappears, carefully hold

the printed sheet on the underside or the edges, and place it on a flat surface to dry.

Out of paper

Cause: There is not enough paper in the input tray.

Solution: If the HP All-in-One is out of paper or there are only a few sheets

remaining, load more paper in the input tray. If there is paper in the input tray, remove

the paper, tap the stack of paper against a flat surface, and reload the paper into the

input tray. To continue your print job, press Start Copy Black on the control panel of

the HP All-in-One.

Cause: The rear door is off the HP All-in-One.

Solution: If you removed the rear door to clear a paper jam, replace it.

For more information, see:

Paper jam, misfeed or blocked carriage

Cause: Paper has jammed the HP All-in-One.

Solution: Clear the jam.

For more information, see:

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Cause: The print carriage is blocked.

Solution: Open the print cartridge door to access the print carriage area. Remove

any objects that are blocking the print carriage, including any packing materials. Turn

the HP All-in-One off and then turn it on again.

Paper mismatch

Cause: The print setting for the print job does not match the paper type or size

loaded in the HP All-in-One.

Solution: Change the print setting in the software or load the appropriate paper in

the input tray.

For more information, see:

Wrong paper width

Cause: The print setting chosen for the print job does not match the paper loaded

in the HP All-in-One.

Solution: Change the print setting or load the appropriate paper in the input tray.

For more information, see:

Communication test failed

Power and connection messages

The following is a list of power- and connection-related error messages:

HP All-in-One not found

•

Improper shutdown

Two-way communication lost

HP All-in-One not found

Cause: This error applies only to USB-connected devices. The USB cable is not

plugged in properly.

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Troubleshooting

Solution: If the HP All-in-One is not properly connected to the computer,

communication errors can occur. Make sure the USB cable is securely connected to

the HP All-in-One and the computer, as shown below.

For more information, see:

“Communication problems over a USB connection” on page 79

Communication test failed

Cause: The HP All-in-One is turned off.

Solution: Look at the On button located on the top of the HP All-in-One. If it is not

lit, the HP All-in-One is turned off. Make sure the power cord is firmly connected to

the HP All-in-One and plugged into a power outlet. Press the On button to turn on the

HP All-in-One.

Cause: The HP All-in-One is not connected to the computer.

Solution: If the HP All-in-One is not properly connected to the computer,

communication errors can occur. Make sure the USB cable is securely connected to

the HP All-in-One and the computer, as shown below.

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For more information, see:

“Communication problems over a USB connection” on page 79

Improper shutdown

Cause: The last time the HP All-in-One was used, it was not turned off properly. If

the HP All-in-One is turned off by turning off the switch on a power strip or by using

a wall switch, the device can be damaged.

Solution: Press the On button located on the control panel of the HP All-in-One to

turn the device on and off.

Two-way communication lost

Cause: The HP All-in-One is turned off.

Solution: Look at the On button located on the top of the HP All-in-One. If it is not

lit, the HP All-in-One is turned off. Make sure the power cord is firmly connected to

the HP All-in-One and plugged into a power outlet. Press the On button to turn on the

HP All-in-One.

Cause: The HP All-in-One is not connected to the computer.

Solution: If the HP All-in-One is not properly connected to the computer,

communication errors can occur. Make sure the USB cable is securely connected to

the HP All-in-One and the computer, as shown below.

For more information, see:

“Communication problems over a USB connection” on page 79

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Troubleshooting

Print cartridge messages

The following is a list of print cartridge error messages:

Low on ink

Need alignment or alignment failed

•

Print cartridge is missing, incorrectly installed, or not intended for your device

Wrong pen in slot

Low on ink

Cause: At least one of the print cartridges is estimated to be low on ink and might

need to be replaced soon.

Solution: Have a replacement cartridge on hand to avoid printing interruptions. You

do not have to replace the cartridge until print quality deteriorates. If you have installed

a refilled or remanufactured print cartridge, or a cartridge that has been used in

another printer, the ink level indicator will be inaccurate or unavailable.

For more information on print cartridges, see “Troubleshoot print cartridges”

“Align the print cartridges” on page 71

Need alignment or alignment failed

Cause: The incorrect type of paper is loaded in the input tray.

Solution: If you have colored paper loaded in the input tray when you align the print

cartridges, the alignment fails. Load unused plain white letter or A4 paper into the

input tray, and then try the alignment again. If the alignment fails again, you might

have a defective sensor or print cartridge.

To find support and warranty information, go to the HP Web site at www.hp.com/

support. If prompted, choose your country/region, and then click Contact HP for

information on calling for technical support.

Cause: Protective tape is covering the print cartridges.

Solution: Check each print cartridge. The tape might have been removed from the

copper-colored contacts, but still might cover the ink nozzles. If the tape is still

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covering the ink nozzles, carefully remove the tape from the print cartridges. Do not

touch the ink nozzles or the copper-colored contacts.

Copper-colored contacts

Plastic tape with pink pull tab (must be removed before installing)

Ink nozzles under tape

Reinsert the print cartridges and verify that they are fully inserted and locked in place.

Cause: The contacts on the print cartridge are not touching the contacts in the print

carriage.

Solution: Remove and then reinsert the print cartridges. Verify that they are fully

inserted and locked in place.

Cause: The print cartridge or sensor is defective.

Solution: To find support and warranty information, go to the HP Web site at

www.hp.com/support. If prompted, choose your country/region, and then click

Contact HP for information on calling for technical support.

Cause: You installed new print cartridges which might need alignment.

Solution: You must align the print cartridges to ensure excellent print quality.

If the alignment error persists and you cannot clear it, your print cartridge might be

defective. Contact HP for support.

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Troubleshooting

To find support and warranty information, go to the HP Web site at www.hp.com/

support. If prompted, choose your country/region, and then click Contact HP for

information on calling for technical support.

For more information, see:

Print cartridge is missing, incorrectly installed, or not intended for your device

Cause: The print cartridge is missing.

Solution: One or both of the print cartridges is missing. Remove and reinsert the

print cartridges and verify that they are fully inserted and locked in place. If the

problem persists, clean the contacts of the print cartridges.

For more information on print cartridges, see “Troubleshoot print cartridges”

Cause: Protective tape is covering the print cartridges.

Solution: Check each print cartridge. The tape might have been removed from the

copper-colored contacts, but still might cover the ink nozzles. If the tape is still

covering the ink nozzles, carefully remove the tape from the print cartridges. Do not

touch the ink nozzles or the copper-colored contacts.

Copper-colored contacts

Plastic tape with pink pull tab (must be removed before installing)

Ink nozzles under tape

Cause: One or both of the print cartridges are not installed or are installed

incorrectly.

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Solution: One or both of the print cartridges are not installed or are installed

incorrectly. Remove and reinsert the print cartridges and verify that they are fully

inserted and locked in place. If the problem persists, clean the copper-colored

contacts of the print cartridges.

For more information on print cartridges, see “Troubleshoot print cartridges”

Cause: The print cartridge is defective or not intended for use in this device.

Solution: To find support and warranty information, go to the HP Web site at

www.hp.com/support. If prompted, choose your country/region, and then click

Contact HP for information on calling for technical support.

Wrong pen in slot

Cause: The print cartridge is inserted into the wrong slot.

Solution: Remove the print cartridge and insert it into the correct slot.

The tri-color print cartridge goes into the slot on the left.

The black or photo print cartridge goes into the slot on the right.

Print cartridge slot for the tri-color print cartridge

Print cartridge slot for the black and photo print cartridges

For more information, see:

•