HP Hewlett Packard DESKJET 320 User Manual

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HP DeskJet 300 Series Printer Family  
Technical Support Solutions Guide  
DeskJet 340  
H
DeskJet 340  
HP DeskJet 300 Series Printer Family  
Technical Support Solutions Guide  
HP DeskJet Portable, DeskJet 310, DeskJet 320 and DeskJet 340  
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HP Part Number 5960-9677  
Printed in U.S.A.  
September 1995 Edition  
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Notice  
The information contained in this document is subject to change without notice.  
HEWLETT-PACKARD MAKES NO WARRANTY OF ANY KIND WITH REGARD TO THIS MATERIAL,  
INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND  
FITNESS FOR A PARTICULAR PURPOSE. Hewlett-Packard shall not be liable for errors contained  
herein or for incidental or consequential damages in connection with the furnishing, performance, or use  
of this material.  
Copyright Hewlett-Packard Company 1995  
All Rights Reserved. Reproduction, adaptation, or translation without prior written permission is  
prohibited, except as allowed under the copyright laws.  
ii  
Publication History  
This document is the second Technical Support Solutions Guide (TSSG) for the DeskJet 300 Series  
printer family.  
The printing history of this guide is:  
First Edition . . . . . . . . . . . . . . September 1994  
Second Edition . . . . . . . . . . . . September 1995  
Trademark Credits  
AGFA is a registered trademark of Agfa-Gevaert AG.  
Arial is a U.S. registered trademark of the Monotype Corporation.  
CG Times, a product of Agfa Corporation, is based on Times New Roman under license from the Monotype Corporation plc.  
ColorSmart is a trademark of Hewlett-Packard Co.  
Gill Sans is a U.S. registered trademark of the Monotype Corporation.  
Lucida is a U.S. registered trademark of Bigelow & Holmes Inc.  
Lucida Casual fonts are copyrighted  
1993 by Bigelow & Holmes Inc. Patent Pending  
Microsoft is a U.S. registered trademark of Microsoft Corporation.  
Milestones is a trademark of Monotype Corporation.  
PL is a trademark of Photo Lettering Inc.  
REt is a trademark of Hewlett-Packard Co.  
Scalable type outlines are licensed from Agfa Corporation.  
Times Roman, Helvetica, and Univers are trademarks of Linotype AG and its subsidiaries.  
TrueType is a U.S. registered trademark of Apple Computer, Inc.  
Univers is a trademark of Linotype AG and its subsidiaries.  
Windows is a trademark of Microsoft Corporation.  
iii  
Conventions  
This document uses special conventions to clarify information and ensure your safety and the safety of  
the product. Pay special attention to the information highlighted in the following ways:  
Italic type is used for the titles of publications and for emphasis in a paragraph.  
Warning text is used where danger to an individual can develop.  
Warning  
Caution text is used where a risk of damage to equipment can develop.  
Caution  
Note  
Note text is used for special instructions.  
iv  
About This Guide  
This guide is designed as a reference for people who provide post-sale technical support to end-users of  
the HP DeskJet Portable, HP DeskJet 310, HP DeskJet 320 and HP DeskJet 340 printers. It represents a  
collection of information gathered from Hewlett-Packards dealer and end-user support organizations.  
The purpose of this guide is to provide answers to frequently asked questions and solutions to common  
problems.  
While the content of this guide is quite comprehensive, it is not all inclusive. It is not a substitute for other  
types of product documentation, such as the Users Guide and Quick Start.  
v
1
Product Information  
Chapter Contents  
Section Title  
Page  
Model Numbers and Product Positioning .  
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1-2  
1-2  
1-3  
1-3  
1-5  
1-7  
1-7  
1-8  
1-9  
HP DeskJet Portable old and new models  
Support Tools .  
Features and Benefits  
Views .  
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Similarities and Differences  
With Non-Portable HP DeskJet Family Printers  
Between the HP DeskJet 300 Series Printers  
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Printer Options  
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Power Cord, Rapid Recharger, and Battery Pack Part Numbers .  
. 1-11  
. 1-13  
. 1-14  
. 1-16  
Supplies and Accessories .  
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User Documentation  
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Internal Fonts .  
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Specifications .  
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. 1-18  
. 1-18  
. 1-19  
Performance Specifications  
Reliability Specifications  
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Graphics Resolution .  
Interface Specifications  
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. 1-19  
. 1-19  
. 1-19  
. 1-20  
. 1-22  
. 1-23  
. 1-24  
. 1-25  
. 1-26  
. 1-27  
. 1-29  
Battery Pack Specifications  
Physical Specifications .  
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Packaging Dimensions Specifications .  
Electrical Specifications  
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Environmental Specifications  
Product Safety Specifications  
Paper Handling Specifications  
Printable Area .  
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Hewlett-Packard Print Cartridge Specifications  
Product Information 1-1  
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Model Numbers and Product Positioning  
There are four printers in the HP DeskJet 300 Series printer family:  
HP DeskJet 340  
HP DeskJet 320  
HP DeskJet 310  
HP DeskJet Portable  
Table 1-1. The HP DeskJet 300 Series Printer Model Numbers and Product Positioning  
Model  
Number  
Model  
Status  
Printer  
Product Positioning  
HPs DeskJet family inkjet printer for notebook PC users  
with optional color and 600 by 300 addressable rasterpoints  
per inch resolution  
HP DeskJet 340 Printer  
HP DeskJet 320 Printer  
C2655A  
C2634A  
C2637A  
Available  
HPs DeskJet family inkjet printer for notebook PC users  
with optional color and 600 by 300 addressable rasterpoints  
per inch resolution  
Available  
only in  
Japan  
HPs DeskJet family inkjet printer for notebook PC users  
with optional color and 600 by 300 addressable rasterpoints  
per inch resolution  
HP DeskJet 320 Printer with  
Desktop Sheet Feeder bundled  
Available in  
Japan only  
HPs DeskJet family inkjet printer for notebook PC users  
with optional color and 300 by 300 dots per inch resolution  
HP DeskJet 310 Printer  
C2621A  
C2622A  
Available  
Available  
HP DeskJet 310 Printer with  
Desktop Sheet Feeder bundled  
HPs DeskJet family inkjet printer for notebook PC users  
with optional color and 300 by 300 dots per inch resolution  
HPs DeskJet family inkjet printer for notebook PC users  
with black printing only and 300 by 300 dots per inch  
resolution  
No longer  
available  
HP DeskJet Portable Printer  
C2614A  
C2624A  
HPs DeskJet family inkjet printer for notebook PC users  
with black printing only and 300 by 300 dots per inch  
resolution  
Available in  
Asia Pacific  
HPDeskJetPortable Printerwith  
Desktop Sheet Feeder bundled  
1
only  
1. Available only in: Australia, China, Hong Kong, India, Indonesia, Malaysia, New Zealand, Singapore, Taiwan, Thailand and some  
other Asian countries.  
HP DeskJet Portable old and new models  
As shown in the table above, there are two models of the HP DeskJet Portable, black-only printer. The old  
model, C2614A, is no longer available. The new model, C2624A, is bundled with a sheet feeder and sold  
only in the Asia Pacific. There are some minor hardware and firmware differences between these two  
models. This guide reveals these differences in footnotes to the general information on the HP DeskJet  
300 Series printer family. You can identify these two different printer models by the model number  
printed on the serial number label in the printers battery compartment. This label has C2614A for the old  
model and C2624A for the new model.  
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