Brother MFC 8380DN User Manual
USER’S GUIDE  
MFC-8370DN  
MFC-8380DN  
Version 0  
ARL/ASA/NZ  
Approval Information and Compilation and  
Publication Notice  
THIS EQUIPMENT IS DESIGNED TO WORK WITH A TWO WIRE ANALOGUE PSTN LINE  
FITTED WITH THE APPROPRIATE CONNECTOR.  
APPROVAL INFORMATION  
Brother advises that this product may not function correctly in a country other than where it was  
originally purchased, and does not offer any warranty in the event that this product is used on  
public telecommunication lines in other countries.  
Compilation and Publication Notice  
Under the supervision of Brother Industries Ltd., this manual has been compiled and published,  
covering the latest product descriptions and specifications.  
The contents of this manual and the specifications of this product are subject to change without  
notice.  
Brother reserves the right to make changes without notice in the specifications and materials  
contained herein and shall not be responsible for any damages (including consequential) caused  
by reliance on the materials presented, including but not limited to typographical and other errors  
relating to the publication.  
i
Table of Contents  
Section I General  
1
General information  
2
Using the documentation.......................................................................................2  
Symbols and conventions used in the documentation ....................................2  
Accessing the Software User’s Guide and Network User’s Guide ........................3  
Viewing documentation ...................................................................................3  
®
Accessing Brother Support (Windows )..........................................................5  
Control panel overview ..........................................................................................6  
Data LED indications.......................................................................................9  
2
Loading paper and documents  
10  
Loading paper and print media............................................................................10  
Loading paper in the standard paper tray......................................................10  
Loading paper in the multi-purpose tray (MP tray) ........................................11  
Unprintable area............................................................................................13  
Acceptable paper and other print media..............................................................14  
Type and size of paper..................................................................................14  
Handling and using special paper .................................................................16  
Loading documents .............................................................................................19  
Using the automatic document feeder (ADF) ................................................19  
Using the scanner glass ................................................................................20  
3
General Setup  
21  
Mode Timer..........................................................................................................21  
Paper settings......................................................................................................21  
Paper Type....................................................................................................21  
Paper Size.....................................................................................................22  
Tray Use in copy mode..................................................................................22  
Tray Use in fax mode ....................................................................................23  
Tray Use in print mode ..................................................................................23  
Volume settings ...................................................................................................24  
Ring volume...................................................................................................24  
Beeper volume ..............................................................................................24  
Speaker volume.............................................................................................24  
Set Daylight Saving Time ....................................................................................25  
Ecology features..................................................................................................25  
Toner Save....................................................................................................25  
Sleep Time ....................................................................................................25  
LCD Contrast.......................................................................................................26  
Dial prefix.............................................................................................................26  
Setting up the prefix number .........................................................................26  
Changing the prefix number ..........................................................................26  
ii  
4
Security features  
27  
Secure Function Lock 2.0 (MFC-8380DN) ..........................................................27  
Setting the password for the administrator ...................................................27  
Changing the password for the administrator................................................28  
Setting up the public user..............................................................................28  
Setting up restricted users.............................................................................29  
Turning Secure Function Lock on/off.............................................................29  
Switching Users.............................................................................................30  
Memory security (MFC-8370DN).........................................................................30  
Setting up the password................................................................................31  
Changing the Memory Security password.....................................................31  
Turning Memory Security on/off ....................................................................31  
Setting Lock.........................................................................................................32  
Setting up the password................................................................................32  
Changing your Setting Lock password..........................................................32  
Turning Setting Lock on/off............................................................................33  
Restricting dialling................................................................................................33  
Dial pad restriction.........................................................................................33  
One Touch restriction ....................................................................................34  
Speed Dial restriction ....................................................................................34  
Section II Fax  
5
Sending a fax  
36  
How to fax............................................................................................................36  
Entering fax mode .........................................................................................36  
Sending a single-sided fax from the ADF......................................................36  
Sending a 2-sided fax from the ADF (MFC-8380DN)....................................36  
Sending a fax from the scanner glass ...........................................................37  
Faxing Letter size documents from the scanner glass ..................................38  
Cancelling a fax in progress ..........................................................................38  
Broadcasting........................................................................................................38  
Cancelling a Broadcast in progress...............................................................39  
Additional sending operations..............................................................................39  
Sending faxes using multiple settings ...........................................................39  
Electronic cover page....................................................................................40  
Contrast.........................................................................................................41  
Changing Fax Resolution ..............................................................................41  
Dual access...................................................................................................42  
Real Time Transmission................................................................................42  
Overseas Mode .............................................................................................42  
Delayed Fax ..................................................................................................43  
Delayed batch transmission ..........................................................................43  
Checking and cancelling waiting jobs............................................................43  
Sending a fax manually .................................................................................43  
Out of memory message ...............................................................................44  
Maximum ADF output tray capacity...............................................................44  
iii  
6
Receiving a fax  
45  
Receive modes....................................................................................................45  
Choosing the Receive Mode .........................................................................45  
Using receive modes ...........................................................................................46  
Fax Only ........................................................................................................46  
Fax/Tel...........................................................................................................46  
Manual...........................................................................................................46  
External TAD .................................................................................................46  
Receive Mode settings ........................................................................................47  
Ring Delay.....................................................................................................47  
F/T Ring Time (Fax/Tel mode only)...............................................................47  
Fax Detect .....................................................................................................48  
Setting the Print Density................................................................................48  
Additional receiving operations............................................................................49  
Printing a reduced incoming fax ....................................................................49  
Duplex (2-sided) printing for Fax mode .........................................................49  
Setting the Fax Receive Stamp.....................................................................49  
Receiving faxes into memory ........................................................................50  
Printing a fax from the memory .....................................................................50  
Out of Paper Reception.................................................................................50  
7
Telephone and external devices  
51  
Telephone line services.......................................................................................51  
Do you have Voice Mail?...............................................................................51  
Telephone Service for Australia...........................................................................51  
®
®
®
Telstra FaxStream Duet (Distinctive Ringing) .........................................51  
Telephone Service for New Zealand ...................................................................54  
FaxAbility.......................................................................................................54  
Telephone Service for Some Countries...............................................................56  
Distinctive Ringing (For Singapore and Hong Kong).....................................56  
Connecting an external TAD ...............................................................................57  
Connections...................................................................................................57  
Recording an outgoing message (OGM).......................................................58  
Multi-line connections (PABX).......................................................................58  
External and extension telephones......................................................................59  
Operating from external and extension telephones.......................................59  
For Fax/Tel mode only...................................................................................59  
Connecting an external or extension telephone ............................................59  
Using a non-Brother cordless external handset ............................................60  
Using Remote Codes ....................................................................................60  
8
Dialling and storing numbers  
62  
How to dial...........................................................................................................62  
Manual dialling...............................................................................................62  
One touch Dialling .........................................................................................62  
Speed dialling................................................................................................62  
Search ...........................................................................................................63  
Fax redial.......................................................................................................63  
iv  
Storing numbers ..................................................................................................63  
Storing a pause .............................................................................................63  
Storing One Touch Dial numbers ..................................................................63  
Storing Speed Dial numbers..........................................................................64  
Changing One Touch and Speed Dial numbers............................................65  
Setting up Groups for Broadcasting ..............................................................65  
Combining quick dial numbers ......................................................................66  
Tone or Pulse (not available in New Zealand)...............................................66  
9
Remote Fax Options  
67  
Fax Forwarding....................................................................................................67  
Fax Storage .........................................................................................................67  
PC Fax Receive...................................................................................................68  
Changing Remote Fax Options ...........................................................................69  
Turning off Remote Fax Options ...................................................................69  
Remote retrieval ..................................................................................................70  
Setting a Remote Access Code.....................................................................70  
Using your Remote Access Code..................................................................70  
Retrieving fax messages ...............................................................................71  
Changing the Fax Forwarding number..........................................................71  
Remote fax commands........................................................................................72  
10  
11  
Polling  
73  
Polling receive .....................................................................................................73  
Secure polling................................................................................................73  
Delayed polling..............................................................................................73  
Sequential polling ..........................................................................................74  
Polled transmit.....................................................................................................74  
Setup for polled transmit................................................................................74  
Setup for polled transmit with a secure code.................................................75  
Printing reports  
76  
Fax reports...........................................................................................................76  
Transmission verification report.....................................................................76  
Fax Journal....................................................................................................76  
Reports ................................................................................................................77  
How to print a report......................................................................................77  
Section III Copy  
12  
Making copies  
80  
How to copy.........................................................................................................80  
Entering copy mode.......................................................................................80  
Making a single copy.....................................................................................80  
Making multiple copies ..................................................................................80  
Stop copying..................................................................................................80  
v
Copy options (temporary settings).......................................................................81  
Enlarging or reducing the image copied........................................................81  
Using the Options key ...................................................................................82  
Sorting copies using the ADF........................................................................83  
Improving copy quality...................................................................................83  
Adjusting Contrast and Brightness ................................................................83  
Making N in 1 copies (page layout) ...............................................................84  
Tray selection ................................................................................................85  
Duplex (2-sided) copying ....................................................................................86  
Duplex Copy (long edge flip) .........................................................................86  
Advanced Duplex Copy (short edge flip).......................................................87  
Out of memory message .....................................................................................88  
Section IV Direct printing  
13  
Printing data from a USB Flash memory drive or  
a digital camera supporting mass storage  
90  
Supported file formats..........................................................................................90  
®
Creating a PRN or PostScript 3™ file for direct printing....................................90  
Printing data directly from the USB Flash memory drive or digital camera  
supporting mass storage ..................................................................................91  
Understanding the error messages .....................................................................92  
Section V Software  
14  
Software and Network features  
94  
How to read the HTML User’s Guide...................................................................94  
®
Windows ......................................................................................................94  
Macintosh ......................................................................................................95  
Section VI Appendixes  
A
Safety and legal  
98  
Choosing a location .............................................................................................98  
To use the machine safely...................................................................................99  
Important Information.........................................................................................102  
IEC60825-1+A2:2001 Specification.............................................................102  
Disconnect device .......................................................................................103  
LAN connection ...........................................................................................103  
Radio interference .......................................................................................103  
®
International ENERGY STAR Compliance Statement...............................103  
Important Information for Australia ....................................................................104  
IMPORTANT-For Your Safety .....................................................................104  
Important safety instructions........................................................................104  
vi  
Important Information for New Zealand .............................................................106  
IMPORTANT-For Your Safety.....................................................................106  
Important Safety Instructions.......................................................................106  
IMPORTANT NOTICE.................................................................................108  
Important Information for Some Countries.........................................................109  
Important Safety Instructions.......................................................................109  
Libtiff Copyright and License .............................................................................111  
Legal limitations for copying ..............................................................................111  
Trademarks........................................................................................................112  
B
C
Options  
113  
Optional paper tray (LT-5300) (MFC-8380DN)..................................................113  
Memory board....................................................................................................113  
Installing extra memory ...............................................................................114  
Troubleshooting and routine maintenance  
115  
Troubleshooting.................................................................................................115  
If you are having difficulty with your machine..............................................115  
Improving the print quality ...........................................................................124  
Setting Dial Tone detection .........................................................................131  
Telephone line interference.........................................................................131  
Error and maintenance messages.....................................................................132  
Transferring your faxes or Fax Journal report .............................................137  
Document jams............................................................................................138  
Paper jams ..................................................................................................139  
Routine maintenance.........................................................................................146  
Cleaning the outside of the machine ...........................................................146  
Cleaning the scanner...................................................................................147  
Cleaning the laser scanner window.............................................................148  
Cleaning the corona wire.............................................................................149  
Cleaning the drum unit ................................................................................150  
Replacing the consumable items.......................................................................153  
Replacing a toner cartridge .........................................................................154  
Replacing the drum unit...............................................................................157  
Replacing periodic maintenance parts...............................................................159  
Machine Information ..........................................................................................159  
Checking the Serial Number........................................................................159  
Checking the Page Counters.......................................................................159  
Checking the remaining life of parts ............................................................159  
Reset ...........................................................................................................160  
How to reset ................................................................................................160  
Packing and shipping the machine....................................................................161  
D
Menu and features  
163  
On-screen programming....................................................................................163  
Menu table...................................................................................................163  
Memory storage...........................................................................................163  
Menu keys .........................................................................................................163  
How to access the menu mode ...................................................................164  
vii  
Menu table.........................................................................................................165  
Entering text.......................................................................................................179  
E
Specifications  
181  
General..............................................................................................................181  
Print media.........................................................................................................183  
Fax.....................................................................................................................185  
Copy ..................................................................................................................186  
Scan...................................................................................................................187  
Print ...................................................................................................................188  
Interfaces...........................................................................................................189  
Direct Print feature.............................................................................................189  
Computer requirements.....................................................................................190  
Consumable items.............................................................................................192  
Ethernet wired network......................................................................................193  
F
Glossary  
Index  
195  
199  
G
viii  
Section I  
General  
I
General information  
Loading paper and documents  
General Setup  
2
10  
21  
27  
Security features  
 
General information  
1
1
Using the  
documentation  
WARNING  
1
Warnings tell you what to do to prevent  
possible personal injury.  
Thank you for buying a Brother machine!  
Reading the documentation will help you  
make the most of your machine.  
CAUTION  
Cautions specify procedures you must  
follow or avoid to prevent possible minor  
injuries.  
Symbols and conventions  
used in the documentation  
1
IMPORTANT  
The following symbols and conventions are  
used throughout the documentation.  
IMPORTANT describes procedures you  
must follow or avoid to prevent possible  
machine problems or damage to other  
objects.  
Bold  
Bold style identifies keys on the  
machine control panel or  
computer screen.  
Electrical Hazard icons alert you to a  
possible electrical shock.  
Italics  
Italicized style emphasizes an  
important point or refers you to  
a related topic.  
Hot Surface icons warn you not to  
touch machine parts that are hot.  
Courier Courier New font identifies the  
Notes tell you how you should  
New  
messages shown on the LCD  
of the machine.  
respond to a situation that may arise  
or give tips about how the current  
operation works with other features.  
2
     
General information  
c If the model name screen appears, click  
your model name. The CD-ROM main  
menu will appear.  
Accessing the  
Software User’s Guide  
and Network User’s  
Guide  
1
1
This User’s Guide does not contain all the  
information about the machine such as how  
to use the advanced features of Fax, Printer,  
Scanner, PC Fax and Network. When you are  
ready to learn detailed information about  
these operations, read the  
Software User's Guide and  
Network User's Guide.  
If this window does not appear, use  
®
Windows Explorer to find and run the  
Start.exe program from the root  
directory of the Brother CD-ROM.  
Viewing documentation  
1
d Click Documentation.  
Viewing documentation (Windows®)  
1
e Click the documentation you want to  
To view the documentation, from the Start  
menu, point to Brother,MFC-XXXX(where  
XXXX is your model name) from the program  
group, and then click  
read:  
„ HTML documents (2 manuals):  
Software User's Guide and  
Network User's Guide in HTML  
format.  
User's Guides in HTML format.  
If you have not installed the software, you can  
find the documentation by following the  
instructions below:  
This format is recommended for  
viewing on your computer.  
„ PDF documents (4 manuals):  
a Turn on your PC.  
User's Guide for stand-alone  
operations, Software User's Guide,  
Network User's Guide and  
Quick Setup Guide.  
Insert the Brother CD-ROM labelled  
®
Windows into your CD-ROM drive.  
b If the language selection screen  
appears, click your language.  
This format is recommended for  
printing the manuals. Click to go to  
the Brother Solutions Center, where  
you can view or download the PDF  
documents. (Internet access and  
PDF Reader software are required.)  
3
     
Chapter 1  
How to find scanning instructions  
1
Viewing documentation (Macintosh)  
1
There are several ways you can scan  
documents. You can find the instructions as  
follows:  
a Turn on your Macintosh.  
Insert the Brother CD-ROM labelled  
Macintosh into your CD-ROM drive.  
b The following window will appear.  
Software User's Guide:  
1
„ Scanning a document using the TWAIN  
driver in Chapter 2  
„ Scanning a document using the WIA  
®
®
driver (Windows XP/Windows Vista ) in  
Chapter 2  
„ Using ControlCenter3 in Chapter 3  
„ Network Scanning in Chapter 4  
ScanSoft™ PaperPort™ 11SE with  
OCR How-to-Guides:  
1
c Double-click the Documentation icon.  
„ The complete ScanSoft™ PaperPort™  
11SE with OCR How-to-Guides can be  
viewed from the Help selection in the  
ScanSoft™ PaperPort™ 11SE  
application.  
d If the language selection screen  
appears, double-click your language.  
e Double-click the top page file to view the  
Software User's Guide and  
Network User's Guide in HTML  
format.  
f Click the documentation you want to  
read.  
„ Software User's Guide  
„ Network User's Guide  
Note  
The documents are also available in PDF  
format (4 manuals): User's Guide for  
stand-alone operations,  
Software User's Guide,  
Network User's Guide and  
Quick Setup Guide. The PDF format is  
recommended for printing the manuals.  
Double-click Brother Solutions Center  
icon to go to the Brother Solutions Center,  
where you can view or download the PDF  
documents. (Internet access and PDF  
Reader software are required.)  
4
General information  
How to find scanning instructions  
1
Accessing Brother Support  
(Windows®)  
There are several ways you can scan  
documents. You can find the instructions as  
follows:  
1
1
You can find all the contacts you will need,  
such as Web support (Brother Solutions  
Center).  
Software User's Guide:  
1
„ Click Brother Support on the main menu.  
„ Scanning in Chapter 9  
The following screen will appear:  
„ Using ControlCenter2 in Chapter 10  
„ Network Scanning in Chapter 11  
Presto! PageManager User's Guide:  
1
„ The complete Presto! PageManager  
User’s Guide can be viewed from the Help  
selection in the Presto! PageManager  
application.  
„ To access our web site  
(http://www.brother.com/) click  
Brother Home Page.  
„ For the latest news and product support  
information  
(http://solutions.brother.com/), click  
Brother Solutions Center.  
„ To visit our web site for original/genuine  
Brother supplies  
(http://www.brother.com/original/), click  
Supplies Information.  
„ To return to the main page, click Back or  
if you have finished, click Exit.  
5
 
Chapter 1  
Control panel overview  
1
MFC-8370DN and MFC-8380DN have the same keys.  
1
2
One Touch keys  
5
Menu keys:  
Menu  
These 8 keys give you instant access to 16  
previously stored numbers.  
Lets you access the Menu to program your  
settings in this machine.  
Shift  
Lets you access One Touch numbers 9 to 16  
when held down.  
Clear/Back  
Deletes entered data or lets you cancel the  
current setting.  
Fax and telephone keys:  
Hook  
OK  
Lets you store your settings in the machine.  
Press before dialing if you want to make sure a  
fax machine will answer, and then press Start.  
Also, press this key after you pick up the  
handset of an external telephone during the  
F/T ring (fast double-rings).  
Volume Keys  
d or c  
Press to scroll backwards or forwards through  
menu selections. Press to change the volume  
when in fax or standby mode.  
Resolution  
Sets the resolution when sending a fax.  
Redial/Pause  
a or b  
Press to scroll through the menus and options.  
Redials the last number called. It also inserts a  
pause when programming quick dial numbers  
or when dialling a number manually.  
Lets you look up numbers stored in memory. It  
also lets you access speed dial numbers  
3
4
LCD  
directly if you press  
digit number.  
, and then enter a three  
Displays messages to help you set up and use  
your machine.  
Data LED  
The LED will flash depending on the machine  
status.  
6
       
General information  
1
6
Dial pad  
11 Print keys:  
Direct  
Use these keys to dial telephone and fax  
numbers and as a keyboard for entering  
information into the machine.  
Lets you print data from a USB Flash memory  
drive connected directly to the machine.  
(See Printing data directly from the USB Flash  
memory drive or digital camera supporting  
mass storage on page 91)  
The # key temporarily switches the dialling  
mode from Pulse to Tone during a telephone  
call (not available in New Zealand).  
Secure  
7
8
Stop/Exit  
You can print data saved in memory when you  
enter your four-digit password. (For details  
about using the Secure key, see the Software  
User’s Guide on the CD-ROM.)  
Stops an operation or exits from a menu.  
Start  
Lets you start sending faxes, making copies or  
scanning.  
When using Secure Function Lock, you can  
switch restricted users by holding down Shift  
as you press Secure.  
(See Secure Function Lock 2.0  
(MFC-8380DN) on page 27.)  
9
Mode keys:  
Fax  
Puts the machine in Fax mode.  
Scan  
Job Cancel  
Puts the machine in Scan mode.  
Cancels a programmed print job and clears it  
from the machine’s memory.  
(For details about scanning, see the Software  
User’s Guide on the CD-ROM.)  
To cancel multiple print jobs, hold down this  
key until the LCD shows  
Job Cancel (All).  
Copy  
Puts the machine in Copy mode.  
10 Duplex  
You can choose Duplex to copy on both sides  
of the paper. (Scan and Print for MFC-8380DN,  
Print only for MFC-8370DN)  
7
       
Chapter 1  
12 Copy keys:  
Options  
You can quickly and easily choose temporary  
settings for copying.  
Enlarge/Reduce  
Reduces or enlarges copies.  
8
 
General information  
Data LED indications  
1
The Data LED (light emitting diode) will flash and turn on or off depending on the machine’s status.  
1
LED  
LED Status  
Machine Status  
Description  
LED is off.  
Ready Mode  
The machine is ready to print, in sleep  
mode, there is no print data, or the  
power switch is off.  
LED is on.  
Data remaining in Memory  
Receiving Data.  
Print data remains in the machine  
memory.  
LED is blinking.  
The machine is either receiving data  
from the computer, processing data in  
memory, or printing.  
9
   
Loading paper and documents  
2
2
b While pressing the blue paper-guide  
Loading paper and  
print media  
release lever (1), slide the paper guides  
to fit the paper size you are loading in  
the tray. Make sure that the guides are  
firmly in the slots.  
2
The machine can feed paper from the  
standard paper tray, optional lower tray  
(MFC-8380DN) or multi-purpose tray.  
When you put paper into the paper tray, note  
the following:  
„ If your application software supports  
paper size selection on the print menu,  
you can select it through the software. If  
your application software does not  
support it, you can set the paper size in  
the printer driver or by using the control  
panel buttons.  
Note  
For Legal and Folio size paper, press  
the release button (1) in the bottom of  
the paper tray and then pull out the back  
of the paper tray. (Legal or Folio size  
paper are not available in some  
regions.)  
Loading paper in the standard  
paper tray  
2
Printing on plain paper, thin paper,  
bond paper, recycled paper or  
transparencies from the paper tray  
2
1
a Pull the paper tray completely out of the  
machine.  
c Fan the stack of paper well to avoid  
paper jams and misfeeds.  
10  
       
Loading paper and documents  
d Put paper in the tray, and make sure that  
the paper is below the maximum paper  
mark (1). The side to be printed on must  
be face down.  
Loading paper in the  
multi-purpose tray (MP tray)  
2
You can load up to 3 envelopes or special  
print media in the MP tray or up to 50 sheets  
of plain paper. Use this tray to print or copy on  
thick paper, bond paper, envelopes, labels or  
transparencies.  
1
2
Printing on thick paper, bond paper,  
envelopes, labels and transparencies  
2
Before loading, press the corners and sides  
of the envelopes to make them as flat as  
possible.  
IMPORTANT  
Make sure the paper guides touch the  
sides of the paper so it will feed correctly.  
When the back output tray is pulled down, the  
machine has a straight paper path from the  
MP tray through to the back of the machine.  
Use this paper feed and output method when  
you want to print on thick paper, bond paper,  
envelopes, labels or transparencies.  
e Put the paper tray firmly back in the  
machine. Make sure that it is completely  
inserted into the machine.  
f Fold out the support flap (1) to prevent  
paper from sliding off the face-down  
output tray.  
IMPORTANT  
Remove each printed sheet or envelope  
immediately to prevent a paper jam.  
a Open the back cover (back output tray).  
1
11  
   
Chapter 2  
b <For printing envelopes only>  
Pull down the two blue levers, one on  
the left-hand side and one on the right-  
hand side, toward you as shown in the  
illustration below.  
e While pressing the paper side guide  
release lever, slide the paper guides to  
fit the width of the paper that you are  
going to use.  
IMPORTANT  
Make sure the paper guides touch the  
sides of the paper so it will feed properly.  
f Put the envelopes (up to 3), thick paper,  
labels or transparencies in the MP tray  
with the top edge first and the print side  
face up. Make sure that the paper stays  
under the maximum paper mark (b).  
c Open the MP tray and lower it gently.  
d Pull out the MP tray support (1) and  
unfold the flap (2).  
1
2
12  
Loading paper and documents  
Unprintable area  
2
Unprintable area for faxes and copies  
2
The figures below show unprintable areas.  
2
Usage  
Fax  
Document Size Top (1)  
Bottom (1)  
Left (2)  
2
2
1
Right(2)  
1 mm  
A4  
3 mm  
3 mm  
3 mm  
3 mm  
Letter  
A4  
4 mm  
Copy  
2 mm  
Letter  
4 mm  
1
Note  
(For copies) This unprintable area shown above is for a single copy or a 1 in 1 copy using A4  
size paper. The unprintable area changes with the paper size.  
Unprintable area when printing from a computer  
2
When using the printer driver the printable area is smaller than the paper size, as shown below.  
Portrait  
Landscape  
2
2
2
2
1
1
1
1
®
®
Windows printer driver and  
Macintosh printer driver  
BRScript Driver for Windows  
and Macintosh  
Portrait  
1
2
1
2
4.23 mm  
6.35 mm  
4.23 mm  
5.08 mm  
4.23 mm  
4.23 mm  
4.23 mm  
4.23 mm  
Landscape  
Note  
The unprintable area shown above is for A4 size paper. The unprintable area changes with the  
paper size.  
13  
 
Chapter 2  
Type and size of paper  
2
Acceptable paper and  
other print media  
2
The machine loads paper from the installed  
standard paper tray, optional lower tray  
(MFC-8380DN) or multi-purpose tray.  
Print quality may vary according to the type of  
paper you are using.  
Standard paper tray  
2
You can use the following types of print  
media: thin paper, plain paper, thick paper,  
bond paper, recycled paper, transparencies,  
labels or envelopes.  
Since the standard paper tray is a universal  
type, you can use any of the paper sizes (one  
paper type and size at a time) listed in the  
table in Paper capacity of the paper trays  
on page 15. The standard paper tray can  
hold up to 250 sheets of Letter/A4, Legal or  
Folio size paper (80 gsm). Paper can be  
loaded up to the maximum paper mark on the  
sliding paper width guide.  
For best results, follow the instructions below:  
„ Use paper made for plain paper copying.  
„ Use paper that is 60 to 105 gsm.  
„ Use labels and transparencies which are  
designed for use in laser machines.  
„ DO NOT put different types of paper in the  
paper tray at the same time because it  
may cause paper jams or misfeeds.  
Multi-purpose tray (MP tray)  
2
The MP tray can hold up to 50 sheets of plain  
paper (80 gsm) or up to 3 envelopes. Paper  
can be loaded up to the maximum paper mark  
on the sliding paper width guide.  
„ For correct printing, you must choose the  
same paper size from your software  
application as the paper in the tray.  
„ Avoid touching the printed surface of the  
Optional lower tray (LT-5300)  
(MFC-8380DN)  
paper immediately after printing.  
2
„ When you use transparencies remove  
each sheet immediately to prevent  
smudging or paper jams.  
The optional lower tray can hold up to 250  
sheets of Letter/A4, Legal and Folio size  
paper (80 gsm). Paper can be loaded up to  
the top line of the maximum paper mark on  
the sliding paper width guide.  
„ Use long grain paper with a neutral Ph  
value, and a moisture content of approx.  
5%.  
The name for the paper trays in the  
printer driver in this Guide are as  
follows:  
2
Tray and optional unit  
Name  
Tray 1  
Tray 2  
Standard paper tray  
Optional lower tray  
(MFC-8380DN)  
Multi-purpose tray  
MP tray  
14  
   
Loading paper and documents  
Paper capacity of the paper trays  
2
Paper size  
Paper types  
No. of sheets  
1
Paper Tray  
(Tray #1)  
Plain paper, Thin paper, up to 250  
A4, Letter, Legal ,  
Bond paper and  
Recycled paper  
[80 gsm]  
Executive, A5, A5 (Long  
Edge), A6, B5, B6 and  
1 2  
2
Folio  
.
Transparency  
up to 10  
Multi-purpose tray  
(MP tray)  
Width: 69.8 to 216 mm  
Length: 116 to 406.4 mm  
Plain paper, Thin paper, up to 50  
Thick paper, Bond  
[80 gsm]  
paper, Recycled paper,  
Envelopes and Labels.  
up to 3 (envelopes)  
Transparency  
up to 10  
Paper Tray  
(Tray#2)  
A4, Letter, Executive,  
A5, B5 and B6.  
Thin paper, Plain paper, up to 250  
Bond paper and  
Recycled paper  
[80 gsm]  
(MFC-8380DN)  
1
2
Legal or Folio size paper are not available in some regions.  
Folio size is 215.9 mm × 330.2 mm  
Recommended paper specifications  
2
The following paper specifications are suitable for this machine.  
Basis weight  
Thickness  
Roughness  
Stiffness  
75-90 gsm  
80-110 µm  
Higher than 20 sec.  
3
90-150 cm /100  
Grain direction  
Long grain  
9
11  
Volume resistivity  
10e -10e ohm  
9
12  
Surface resistivity  
Filler  
10e -10e ohm-cm  
CaCO (Neutral)  
3
Ash content  
Brightness  
Opacity  
Below 23 wt%  
Higher than 80%  
Higher than 85%  
15  
             
Chapter 2  
Types of paper to avoid  
2
Handling and using special  
paper  
2
IMPORTANT  
Some types of paper may not perform well  
or may cause damage to your machine.  
The machine is designed to work well with  
most types of xerographic and bond paper.  
However, some paper variables may have an  
effect on print quality or handling reliability.  
Always test samples of paper before  
DO NOT use paper:  
• that is highly textured  
purchasing to ensure desirable performance.  
Store paper in its original packaging and keep  
it sealed. Keep the paper flat and away from  
moisture, direct sunlight and heat.  
• that is extremely smooth or shiny  
• that is curled or warped  
1
Some important guidelines when selecting  
paper are:  
„ Do not use inkjet paper because it may  
cause a paper jam or damage your  
machine.  
1
1
2mm or greater curl may cause jams  
to occur.  
„ Preprinted paper must use ink that can  
withstand the temperature of the  
machine's fusing process (200 degrees  
centigrade).  
• that is coated or has a chemical finish  
• that is damaged, creased or folded  
• that exceeds the recommended weight  
specification in this guide  
„ If you use bond paper, paper having a  
rough surface or paper that is wrinkled or  
creased, the paper may exhibit degraded  
performance.  
• with tabs and staples  
• with letterheads using low temperature  
dyes or thermography  
• that is multipart or carbonless  
• that is designed for inkjet printing  
If you use any of the types of paper listed  
above, they may damage your machine.  
This damage may not be covered under  
any Brother warranty or service  
agreement.  
16  
   
Loading paper and documents  
Envelopes  
2
Types of envelopes to avoid  
2
Most envelopes will be suitable for your  
machine. However, some envelopes may  
have feed and print-quality problems  
IMPORTANT  
DO NOT use envelopes:  
because of the way they have been made. A  
suitable envelope should have edges with  
straight, well-creased folds and the leading  
edge should not be thicker than two sheets of  
paper. The envelope should lie flat and not be  
of baggy or flimsy construction. You should  
buy quality envelopes from a supplier who  
understands that you will be using the  
envelopes in a laser machine.  
• that are damaged, curled, wrinkled or  
an unusual shape  
2
• that are extremely shiny or textured  
• with clasps, staples, snaps or tie  
strings  
• with self-adhesive closures  
• that are of a baggy construction  
• that are not sharply creased  
Envelopes can only be fed from the MP tray.  
Do not print envelopes using duplex printing.  
We recommend that you print a test envelope  
to make sure the print results are what you  
want before you print or purchase a large  
quantity of envelopes.  
• that are embossed (have raised writing  
on them)  
• that were previously printed by a laser  
machine  
Check the following:  
• that are pre-printed on the inside  
„ Envelopes should have a lengthwise  
• that cannot be arranged neatly when  
stacked  
sealing flap.  
„ The sealing flaps should be folded crisply  
and correctly (irregularly cut or folded  
envelopes may cause paper jams).  
• that are made of paper that weighs  
more than the paper weight  
specifications for the machine  
„ Envelopes should consist of two layers of  
• with edges that are not straight or  
consistently square  
paper in the area circled in figure below.  
• with windows, holes, cut-outs or  
perforations  
• with glue on surface as shown in figure  
below  
1
1
1
Feeding direction  
„ Envelope joints that are sealed by the  
manufacturer should be secure.  
• with double flaps as shown in figure  
below  
„ We recommend that you do not print  
within 15 mm of the edges of envelopes.  
17  
 
Chapter 2  
• with sealing flaps that have not been  
folded at purchase  
Labels  
2
The machine will print on most types of labels  
designed for use with a laser machine. Labels  
should have an adhesive that is acrylic-based  
since this material is more stable at the high  
temperatures in the fuser unit. Adhesives  
should not come in contact with any part of  
the machine, because the label stock may  
stick to the drum unit or rollers and cause  
jams and print quality problems. No adhesive  
should be exposed between the labels.  
Labels should be arranged so that they cover  
the entire length and width of the sheet. Using  
labels with spaces may result in labels  
peeling off and causing serious jams or print  
problems.  
• with sealing flaps as shown in figure  
below  
• with each side folded as shown in  
figure below  
All labels used in this machine must be able  
to withstand a temperature of 392 degrees  
Fahrenheit (200 degrees centigrade) for a  
period of 0.1 seconds.  
If you use any of the types of envelopes  
listed above, they may damage your  
machine. This damage may not be  
covered under any Brother warranty or  
service agreement.  
Label sheets should not exceed the paper  
weight specifications described in this User’s  
Guide. Labels exceeding this specification  
may not feed or print correctly and may cause  
damage to your machine.  
Occasionally you may experience paper  
feed problems caused by the thickness,  
size and flap shape of the envelopes you  
are using.  
Labels can be fed from the MP Tray.  
Types of labels to avoid  
2
Do not use labels that are damaged, curled,  
wrinkled or an unusual shape.  
IMPORTANT  
DO NOT feed part used label sheets. The  
exposed carrier sheet will damage your  
machine.  
18  
 
Loading paper and documents  
a Unfold the ADF output tray (1).  
Loading documents  
2
1
Using the automatic  
document feeder (ADF)  
2
2
The ADF can hold up to 20 pages of A4 size  
paper and feeds each sheet individually. Use  
standard 80 gsm paper and always fan the  
pages before putting them in the ADF.  
b Fan the pages well.  
2
c Place your document face down, top  
edge first in the ADF until you feel it  
touch the feed roller.  
IMPORTANT  
• DO NOT leave thick documents on the  
scanner glass. If you do this, the ADF may  
jam.  
• DO NOT use paper that is curled,  
wrinkled, folded, ripped, stapled, paper-  
clipped, pasted or taped.  
• DO NOT use cardboard, newspaper or  
fabric.  
• To avoid damaging your machine while  
using the ADF, DO NOT pull on the  
document while it is feeding.  
Note  
Remove all printed documents from the  
ADF output tray before placing any new  
documents in the ADF.  
Note  
To scan documents that are not suitable  
for the ADF see Using the scanner glass  
on page 20.  
d Adjust the paper guides (1) to fit the  
width of your document.  
1
„ Make sure documents written with ink are  
completely dry.  
„ Documents to be faxed must be from 148  
to 215.9 mm wide and from 148 to  
355.6 mm long, and of a standard weight  
[80 gsm].  
19  
   
Chapter 2  
c Close the document cover.  
Using the scanner glass  
2
You can use the scanner glass to fax, copy or  
scan pages of a book or one page at a time.  
Documents can be up to 215.9 mm wide and  
297 mm long.  
IMPORTANT  
If the document is a book or is thick do not  
slam the cover or press on it.  
Note  
To use the scanner glass, the ADF must  
be empty.  
a Lift the document cover.  
b Using the document guidelines on the  
left and top, place the document in the  
upper left hand corner with the  
document face down on the scanner  
glass.  
20  
   
General Setup  
3
3
Mode Timer  
3
Paper settings  
3
The machine has three mode keys on the  
control panel: Fax, Scan, and Copy.  
Paper Type  
3
You can set how much time the machine  
takes after the last Copy or Scan operation to  
return to Fax mode default. If you choose  
Off, the machine will stay in the mode you  
used last.  
Set up the machine for the type of paper you  
are using. This will give you the best print  
quality.  
3
a Do one of the following:  
This setting also sets the time the machine  
will change from individual user to the Public  
user when using Secure Function Lock. (See  
Switching Users on page 30.)  
„ To set the paper type for the  
MP Traypress Menu, 1, 2, 1, 1.  
„ To set the paper type for Tray#1  
press Menu, 1, 2, 1, 2.  
(MFC-8380DN)  
1
„ To set the paper type for Tray#2  
press Menu, 1, 2, 1, 3 if you installed  
the optional tray.  
1
Tray#2 Onlyor T2appears only if the  
optional tray is installed. The optional tray  
is available for MFC-8380DN.  
a Press Menu, 1, 1.  
b Press a or b to choose Thin, Plain,  
Thick, Thicker, Transparencyor  
Recycled Paper.  
b Press a or b to choose 0Sec, 30Secs,  
1Min, 2Mins, 5Minsor Off.  
Press OK.  
Press OK.  
c Press Stop/Exit.  
c Press Stop/Exit.  
Note  
You can choose Transparencyfor  
Tray#1 and the MP Tray.  
21  
         
Chapter 3  
Paper Size  
3
Tray Use in copy mode  
3
You can use ten sizes of paper for printing  
copies: A4, Letter, Legal, Executive, A5, A5  
L, A6, B5, B6 and Folio and four sizes for  
printing faxes: A4, Letter, Legal and Folio.  
You can change the priority tray that the  
machine will use for printing copies.  
When you choose Tray#1 Only, MP Only  
1
or Tray#2 Only , the machine pulls the  
When you change the size of paper in the  
tray, you will also need to change the setting  
for paper size at the same time so your  
machine can fit the document or an incoming  
fax on the page.  
paper only from that tray. If the selected tray  
is out of paper, No Paperwill appear on the  
LCD. Insert the paper in the empty tray.  
To change the tray setting follow the  
instructions below:  
a Do one of the following:  
a Press Menu, 1, 6, 1.  
„ To set the paper size for the  
MP Traypress Menu, 1, 2, 2, 1.  
b Press a or b to choose Tray#1 Only,  
1
Tray#2 Only , MP Only,  
„ To set the paper size for Tray#1  
press Menu, 1, 2, 2, 2.  
1
1
MP>T1>T2 or T1>T2 >MP.  
Press OK.  
1
„ To set the paper size for Tray#2  
1
Tray#2 Onlyor T2appears only if the  
press Menu, 1, 2, 2, 3.  
optional tray is installed. The optional tray is  
available for MFC-8380DN.  
1
Tray#2 Onlyor T2appears only if the  
optional tray is installed. The optional tray  
is available for MFC-8380DN.  
c Press Stop/Exit.  
Note  
b Press a or b to choose A4, Letter,  
Legal, Executive, A5, A5 L, A6, B5,  
B6, Folioor Any.  
• When loading the documents in the ADF  
and MP>T1>T2or T1>T2>MPis selected,  
the machine looks for the tray with the  
most suitable paper and pulls paper from  
that tray. If no tray has suitable paper, the  
machine pulls paper from the higher  
priority tray.  
Press OK.  
c Press Stop/Exit.  
Note  
• Anysize appears only when you choose  
the MP tray.  
• When using the scanner glass, your  
document is copied from the higher  
priority tray even if more suitable paper is  
in another paper tray.  
• If you choose Anyfor the MP Tray Paper  
Size: You must choose MP Onlyfor the  
Tray Use setting. You cannot use the Any  
Paper Size selection for the MP tray when  
making N in 1 copies. You must choose  
one of the other available Paper Size  
selections for the MP tray.  
• A5 Land A6size are not available for the  
optional Tray #2.  
• If you chose Transparencyfor the  
Paper Type you will only be able to  
choose Letter, Legal, Folioor A4  
size paper in step b.  
22  
         
General Setup  
Tray Use in fax mode  
3
Tray Use in print mode  
3
You can change the default tray that the  
machine will use for printing received faxes.  
You can change the default tray the machine  
will use for printing from your computer.  
When you choose Tray#1 Only, MP Only  
a Press Menu, 1, 6, 3.  
1
or Tray#2 Only , the machine pulls the  
paper only from that tray. If the selected tray  
is out of paper, No Paperwill appear on the  
LCD. Insert the paper in the empty tray.  
b Press a or b to choose Tray#1 Only,  
1
Tray#2 Only , MP Only,  
1
1
3
MP>T1>T2 or T1>T2 >MP.  
Press OK.  
1
When you choose T1>T2 >MP, the machine  
1
Tray#2 Onlyor T2appears only if the  
pulls paper from Tray #1 until it is empty, then  
from Tray #2, and then from the MP tray.  
optional tray is installed. The optional tray is  
available for MFC-8380DN.  
1
When you choose MP>T1>T2 , the machine  
pulls paper from the MP tray until it is empty,  
then from Tray #1, and then from Tray #2.  
c Press Stop/Exit.  
Note  
Note  
• The setting in the printer driver will take  
priority over the setting made on the  
control panel.  
• You can use four sizes of paper for  
printing faxes: A4, Letter, Legal or Folio.  
When a suitable size is not in any of the  
trays received faxes will be stored in the  
machine’s memory and Size mismatch  
will appear on the LCD. (For details, see  
Error and maintenance messages  
on page 132.)  
• If the control panel is set to  
Tray#1 Only, MP Onlyor  
1
Tray#2 Only and you choose  
Auto Select in the printer driver, the  
machine pulls the paper from that tray.  
1
Tray#2 Onlyappears only if the optional tray is  
installed. The optional tray is available for  
MFC-8380DN.  
• If the tray is out of paper and received  
faxes are in the machine’s memory,  
No Paperwill appear on the LCD. Insert  
paper in the empty tray.  
a Press Menu, 1, 6, 2.  
b Press a or b to choose Tray#1 Only,  
1
Tray#2 Only, MP Only, MP>T1>T2  
or T1>T2 >MP.  
1
Press OK.  
1
Tray#2 Onlyor T2appears only if the  
optional tray is installed. The optional tray is  
available for MFC-8380DN.  
c Press Stop/Exit.  
23  
         
Chapter 3  
Speaker volume  
3
Volume settings  
3
You can choose a range of speaker volume  
levels, from Highto Off.  
Ring volume  
3
a Press Menu, 1, 3, 3.  
You can choose a ring volume level from a  
range of settings, from Highto Off.  
b Press a or b to choose Off, Low, Medor  
While in Fax mode press or  
to adjust  
High.  
the volume level. The LCD will show the  
current setting, and each key press will  
change the volume to the next level. The  
machine will keep the new setting until you  
change it.  
Press OK.  
c Press Stop/Exit.  
You can also change the ring volume through  
the menu:  
a Press Menu, 1, 3, 1.  
b Press a or b to choose Off, Low, Medor  
High.  
Press OK.  
c Press Stop/Exit.  
Beeper volume  
3
When the beeper is on, the machine will beep  
when you press a key, make a mistake, or  
after you send or receive a fax. You can  
choose a range of volume levels, from High  
to Off.  
a Press Menu, 1, 3, 2.  
b Press a or b to choose Off, Low, Medor  
High.  
Press OK.  
c Press Stop/Exit.  
24  
       
General Setup  
Set Daylight Saving  
Time  
Ecology features  
3
3
Toner Save  
3
You can set the machine to change for  
Daylight Saving Time. If you choose On, it will  
reset the time forward one hour and if you  
choose Off, it will reset the time backward  
one hour.  
You can save toner using this feature. When  
you set Toner Save to On, prints appear  
lighter. The default setting is Off.  
3
a Press Menu, 1, 5, 1.  
a Press Menu, 1, 4.  
b Press a or b to choose Onor Off.  
Press OK.  
b Press a or b to choose Onor Off.  
c Press OK.  
c Press Stop/Exit.  
d Press 1 or 2 to choose 1.Changeor  
2.Exit.  
Note  
We do not recommend Toner Save for  
printing Photo or Greyscale images.  
e Press Stop/Exit.  
Sleep Time  
3
The Sleep Time setting can reduce power  
consumption by turning off the fuser while the  
machine is idle.  
You can choose how long the machine must  
be idle before it goes into sleep mode. When  
the machine receives a fax, computer data, or  
makes a copy, the timer will be reset. The  
default setting is 05 minutes.  
While the machine is in sleep mode the LCD  
will display Sleep. When printing or copying  
in sleep mode, there will be a short delay  
while the fuser warms up.  
a Press Menu, 1, 5, 2.  
b Enter the length of time the machine is  
idle before entering sleep mode.  
Press OK.  
c Press Stop/Exit.  
Note  
To turn off sleep mode, press Secure and  
Job Cancel at the same time in step b.  
Press a or b to choose Off. Press OK.  
25  
           
Chapter 3  
Changing the prefix number  
3
LCD Contrast  
3
You can change the contrast to make the  
LCD look lighter or darker.  
a (for New Zealand) Press Menu, 0, 5.  
Press Menu, 0, 6.  
a Press Menu, 1, 7.  
b Do one of the following:  
„ To change the prefix number, press  
1.  
b Press b to make the LCD lighter. Or,  
press a to make the LCD darker.  
Press OK.  
„ To exit without making a change,  
press 2 and go to d.  
c Press Stop/Exit.  
c Enter a new prefix number using the dial  
pad (up to 5 digits).  
Dial prefix  
3
Press OK.  
d Press Stop/Exit.  
The dial prefix setting will automatically dial a  
predefined number before every fax number  
you dial. For example: If your telephone  
system requires a 9 to dial an outside number  
use this setting to automatically dial 9 for  
every fax you send.  
Setting up the prefix number  
3
a (for New Zealand) Press Menu, 0, 5.  
Press Menu, 0, 6.  
b Enter the prefix number (up to 5 digits)  
on the dial pad.  
Press OK.  
Note  
• You can use the numbers 0 to 9, #, l and !.  
(Press Hook to display “!”.)  
You cannot use ! with any other numbers  
or characters.  
If your telephone system requires a timed  
break recall (hookflash), press Hook to  
enter the break.  
• (Not available in New Zealand) If the pulse  
dialing mode is on, # and l are not  
available to use.  
c Press Stop/Exit.  
26  
         
Security features  
4
4
Secure Function Lock 2.0  
(MFC-8380DN)  
Note  
• Secure Function Lock can be set manually  
at the control panel or by using Web  
Based Management. We recommend  
using Web Based Management to  
configure this feature. For more  
information, see the Network User’s  
Guide on the CD-ROM.  
4
Secure Function Lock lets you restrict Public  
access to the following machine functions:  
1
„ PC Print  
„ USB Direct Print  
„ Copy  
4
• Only administrators can set limitations  
and make changes for each user.  
„ Fax Tx  
• When Secure Function Lock is on, you  
can only use 1.Contrastor  
„ Fax Rx  
7.Coverpg Setupin the Fax menu.  
„ Scan  
If Fax Tx is disabled, you cannot use any  
function in the Fax menu.  
2
„ Page Limit  
1
If you register the PC user login name by using Web  
• Polling Receive is enabled only when both  
Fax Tx and Fax Rx are enabled.  
Based Management, you can restrict PC print  
without the user entering a password. For more  
detail, see Chapter 11 in the Network User’s Guide  
on the CD-ROM.  
2
Setting the password for the  
administrator  
You can configure this feature from Web Based  
Management. See Chapter 11 in the Network User’s  
Guide on the CD-ROM.  
4
This feature also prevents users from  
changing the Default settings of the machine  
by limiting access to the Menu settings.  
The password you set in these steps is for the  
administrator. This password is used to set  
up users and to turn Secure Function Lock on  
or off. (See Setting up restricted users  
on page 29 and Turning Secure Function  
Lock on/off on page 29.)  
Before using the security features you must  
first enter an administrator password.  
Access to restricted operations can be  
enabled by creating a restricted user.  
Restricted users must enter a user password  
to use the machine.  
a Press Menu, 1, 8, 1.  
b Enter a four-digit number for the  
password using numbers 0-9.  
Press OK.  
Make a careful note of your password. If you  
forget it, you will have to reset the password  
stored in the machine. For more information  
about how to reset the password call your  
Brother dealer for service.  
c Re-enter the password when the LCD  
shows Verify:.  
Press OK.  
d Press Stop/Exit.  
27  
         
Chapter 4  
Changing the password for  
the administrator  
Setting up the public user  
4
4
Public user mode restricts the functions that  
are available for Public users. Public users do  
not need to enter a password to access  
features made available through this setting.  
You can set up one Public user.  
a Press Menu, 1, 8, 1.  
b Press a or b to choose Set Password.  
Press OK.  
a Press Menu, 1, 8, 1.  
c Enter the registered four-digit password.  
Press OK.  
b Press a or b to choose Setup ID.  
Press OK.  
d Enter a four-digit number for the new  
password.  
Press OK.  
c Enter the administrator password.  
Press OK.  
e If the LCD shows Verify:re-enter the  
new password.  
d Press a or b to choose Public.  
Press OK.  
Press OK.  
e Press a or b to choose Onor Offfor  
Fax Tx.  
f Press Stop/Exit.  
Press OK.  
After you have set Fax Tx, repeat this  
step for Fax Rx, Copy, Scan,  
USB Directand PC Print.  
When you have finished changing  
settings press d or c to choose Exit  
and press OK.  
f Press Stop/Exit.  
28  
   
Security features  
Setting up restricted users  
4
Turning Secure Function  
Lock on/off  
4
You can set up users with restrictions and a  
password for functions that are available to  
them. You can set up more advanced  
restrictions, such as by page count or PC  
user login name, through Web Based  
Management. (For more information, see the  
Network User’s Guide on the CD-ROM.) You  
can set up to 25 restricted users with  
restrictions and a password.  
If you enter the wrong password, the LCD will  
show Wrong Password. Re-enter the  
correct password.  
Turning Secure Function Lock on  
a Press Menu, 1, 8, 1.  
b Press a or b to choose Lock OffiOn.  
Press OK.  
4
a Press Menu, 1, 8, 1.  
c Enter your four-digit administrator  
b Press a or b to choose Setup ID.  
Press OK.  
password.  
Press OK.  
c Enter the administrator password.  
Press OK.  
Turning Secure Function Lock off  
a Press Menu, 1, 8, 1.  
d Press a or b to choose User01.  
Press OK.  
b Press a or b to choose Lock OniOff.  
Press OK.  
e Use the numeric keys to enter the user  
name. (See Entering text on page 179.)  
Press OK.  
c Enter your four-digit administrator  
password.  
Press OK.  
f Enter a four-digit password for the user.  
Press OK.  
g Press a or b to choose Onor Offfor  
Fax Tx. Press OK.  
After you have set Fax Tx, repeat this  
step for Fax Rx, Copy, Scan,  
USB Directand PC Print.  
When you have finished changing  
settings press d or c to choose Exit  
and press OK.  
h Repeat steps d to g for entering each  
additional user and password.  
i Press Stop/Exit.  
Note  
You cannot use the same name as  
another user’s name.  
29  
           
Chapter 4  
Switching Users  
4
Memory security  
(MFC-8370DN)  
4
This setting allows you to switch between  
restricted users or Public mode when Secure  
Function Lock is turned on.  
Memory Security lets you prevent  
unauthorized access to the machine.  
Changing to the restricted user Mode  
While Memory Security is on, the following  
operations are available:  
a Hold down Shift as you press Secure.  
„ Receiving faxes into memory (limited by  
b Press a or b to choose your name.  
Press OK.  
memory capacity)  
„ Fax Forwarding (if Fax Forwarding was  
c Enter your four-digit password.  
Press OK.  
already on)  
„ Remote Retrieval (if Fax Storage was  
already on)  
Note  
While Memory Security is on, the following  
operations are NOT available:  
If you press a Mode key that is restricted,  
Access Deniedwill appear on the LCD  
and then the machine will ask your name.  
If you are a restricted user with access to  
this Mode, press a or b to choose your  
name and enter your four-digit password.  
„ Printing received faxes  
„ Sending faxes  
„ Copying  
„ PC printing  
Changing to the Public Mode  
„ Scanning  
After a restricted user has finished using the  
machine, it will return to the Public setting  
within the same time as the Mode Timer  
setting (Menu, 1, 1). (See Mode Timer  
on page 21.) You can also exit from the  
restricted user mode by pressing the current  
Mode key you are in. Then the LCD will ask  
you Go to Public?Press 1 to choose  
Yes.  
„ PC Fax Receive  
Note  
• To print the faxes in memory, turn off  
Memory Security.  
• You must turn off PC Fax Receive before  
you can turn on Memory Security. (See  
Turning off Remote Fax Options  
on page 69)  
Press OK.  
30  
   
Security features  
Setting up the password  
4
Turning Memory Security  
on/off  
4
Note  
If you enter the wrong password, when  
following the instruction below, the LCD will  
show Wrong Password. Re-enter the  
correct password.  
• If you have already set the password, you  
will not need to set it, again.  
• If you forget the Memory Security  
password, please call your Brother dealer.  
Turning Memory Security on  
a Press Menu, 1, 8, 1.  
a Press Menu, 1, 8, 1.  
4
b Enter a four-digit number for the  
password using number 0-9.  
Press OK.  
b Press a or b to choose Set Security.  
Press OK.  
c Enter the registered four-digit password.  
Press OK.  
c If the LCD shows Verify:, re-enter the  
new password.  
The machine goes offline and the LCD  
shows Secure Mode.  
Press OK.  
d Press Stop/Exit.  
Note  
If there is a power failure the data will stay  
in memory for up to 4 days.  
Changing the Memory  
Security password  
4
Turning Memory Security off  
a Press Menu, 1, 8, 1.  
a Press Menu.  
Enter the registered four-digit password.  
Press OK.  
b Press a or b to choose Set Password  
Press OK.  
b Memory Security is automatically turned  
off and the LCD shows the date and  
time.  
c Enter your four-digit password.  
Press OK.  
d Enter a four-digit number for the new  
Note  
password.  
If you enter the wrong password, the LCD  
shows Wrong Passwordand stays  
offline. The machine will stay in Secure  
Mode until the registered password is  
entered.  
Press OK.  
e If the LCD shows Verify:, re-enter the  
new password.  
Press OK.  
f Press Stop/Exit.  
31  
     
Chapter 4  
Setting up the password  
4
Setting Lock  
4
Setting Lock lets you set a password to stop  
other people from accidentally changing your  
machine settings.  
a Press Menu, 1, 8, 2.  
b Enter a four-digit number for the  
password using numbers 0-9.  
Press OK.  
Make a careful note of your password. If you  
forget it, you will have to reset the password  
stored in the machine. Please call your  
administrator or Brother dealer.  
c Re-enter your password when the LCD  
shows Verify:.  
While Setting Lock is On, you cannot change  
Press OK.  
the following settings without a password:  
d Press Stop/Exit.  
„ Date/Time  
„ Station ID  
Changing your Setting Lock  
password  
„ Address Book  
„ Mode Timer  
4
„ Paper Type  
a Press Menu, 1, 8, 2.  
„ Paper Size  
b Press a or b to choose Set Password.  
Press OK.  
„ Volume  
„ Daylight Save  
„ Ecology  
c Enter your four-digit password.  
Press OK.  
„ Tray Use  
d Enter a four-digit number for the new  
„ LCD Contrast  
„ Document Scan  
„ Setting Lock  
password.  
Press OK.  
e Re-enter your new password when the  
LCD shows Verify:.  
„ Secure Function Lock (MFC-8380DN)  
„ Memory Security (MFC-8370DN)  
„ Dial Restriction  
Press OK.  
f Press Stop/Exit.  
32  
     
Security features  
Turning Setting Lock on/off  
4
Restricting dialling  
4
If you enter the wrong password when  
following the instructions below, the LCD will  
show Wrong Password. Re-enter the  
correct password.  
This feature is to prevent users from sending  
a fax or call to a wrong number by mistake.  
You can set the machine to restrict dialling by  
using the dial pad, One Touch and Speed  
Dial.  
Turning Setting Lock on  
4
If you choose Off, the machine does not  
restrict the dialling method.  
a Press Menu, 1, 8, 2.  
If you choose Enter # twice, the machine  
will prompt you to re-enter the number, and  
then if you re-enter the same number  
correctly, the machine will start dialling. If you  
re-enter the wrong number, the LCD will  
show an error message.  
b Press a or b to choose On.  
Press OK.  
4
c Enter your four-digit password.  
Press OK.  
If you choose On, the machine will restrict all  
fax sending and outbound calls for that  
dialling method.  
d Press Stop/Exit.  
Turning Setting Lock off  
4
a Press Menu, 1, 8, 2.  
Dial pad restriction  
4
b Enter your four-digit password.  
Press OK twice.  
a Press Menu, 2, 6, 1.  
b Press a or b to choose Off,  
Enter # twiceor On.  
Press OK.  
c Press Stop/Exit.  
c Press Stop/Exit.  
33  
       
Chapter 4  
One Touch restriction  
4
a Press Menu, 2, 6, 2.  
b Press a or b to choose Off,  
Enter # twiceor On.  
Press OK.  
c Press Stop/Exit.  
Speed Dial restriction  
a Press Menu, 2, 6, 3.  
4
b Press a or b to choose Off,  
Enter # twiceor On.  
Press OK.  
c Press Stop/Exit.  
Note  
• The Enter # twicesetting will not work  
if you lift an external phone or press Hook  
before entering the number.  
You will not be asked to re-enter the  
number.  
• If you choose Onor Enter # twice, you  
cannot use the Broadcasting feature and  
cannot combine quick dial numbers when  
dialling.  
34  
   
Section II  
Fax  
II  
Sending a fax  
36  
45  
51  
62  
67  
73  
76  
Receiving a fax  
Telephone and external devices  
Dialling and storing numbers  
Remote Fax Options  
Polling  
Printing reports  
 
Sending a fax  
5
5
Sending a 2-sided fax from  
the ADF (MFC-8380DN)  
How to fax  
5
5
Entering fax mode  
5
You can send a 2-sided document from the  
ADF. To cancel a fax in progress press  
Stop/Exit.  
To enter fax mode press  
key will glow blue.  
(Fax), and the  
a Make sure you are in Fax mode  
.
Sending a single-sided fax  
from the ADF  
b Unfold the ADF output tray and place  
your document face down in the ADF  
input tray.  
5
Using the ADF to send your faxes is the  
easiest way. To cancel a fax in progress  
press Stop/Exit.  
c Press Duplex.  
The display will show Duplex Scan  
On.  
a Make sure you are in Fax mode  
.
d Dial the fax number. (See How to dial  
b Unfold the ADF output tray and place  
your document face down in the ADF  
input tray.  
on page 62.)  
e Press Start.  
The machine will now scan and send your  
document.  
c Dial the fax number. (See How to dial  
on page 62.)  
Note  
d Press Start.  
Legal size 2–sided documents cannot be  
faxed from the ADF.  
The machine scans the pages into  
memory and then sends the document.  
Note  
If the Out of Memorymessage  
appears while scanning a document into  
memory, press Stop/Exit to cancel or  
Start to send the scanned pages.  
36  
             
Sending a fax  
Changing a 2-sided fax layout  
Sending a fax from the  
You need to choose the duplex scanning  
format before you send a fax. The format you  
choose will depend on the layout of your  
2-sided document.  
scanner glass  
5
You can use the scanner glass to fax the  
pages of a book, or a single page at a time.  
The documents can be Letter or A4 size.  
Press Stop/Exit to cancel a fax in progress.  
a Press Menu, 1, 9, 3.  
b Do one of the following:  
a Make sure you are in Fax mode  
.
„ If your document is flipped on the  
Long edge, press a or b to choose  
Long edge.  
b Place your document face down on the  
scanner glass.  
Press OK.  
c Dial the fax number. (See How to dial  
on page 62.)  
5
Long edge  
d Press Start.  
Portrait  
Landscape  
The machine starts scanning the first  
page.  
e After the machine scans the page, the  
LCD will prompt you to choose one of  
the options below:  
Next Page?  
1.Yes 2.No(Send)  
„ If your document is flipped on the  
Short edge, press a or b to choose  
Short edge.  
„ Press 1 to send another page.  
Go to step f.  
Press OK.  
„ Press 2 or Start to send the  
document. Go to step g.  
Short edge  
f Place the next page on the scanner  
glass, press OK. Repeat steps e and  
f for each additional page.  
Portrait  
Landscape  
Set Next Page  
Then Press OK  
g Your machine will automatically send  
the fax.  
c Press Stop/Exit.  
Note  
When faxing multiple pages from the  
scanner glass, real time transmission  
should be set to Off. (See Real Time  
Transmission on page 42.)  
37  
       
Chapter 5  
Faxing Letter size documents  
from the scanner glass  
Broadcasting  
5
5
Broadcasting lets you send the same fax  
message to more than one fax number. You  
can include Groups, One Touch, Speed Dial  
numbers and up to 50 manually dialled  
numbers in the same broadcast.  
When faxing Letter size documents, you  
need to set the scan glass size to Letter  
otherwise a portion of your faxes will be  
missing.  
You can broadcast up to 366 different  
numbers. This will depend on how many  
groups, access codes or credit card numbers  
you have stored, and on how many delayed  
or stored faxes in memory.  
a Make sure you are in Fax mode  
b Press Menu, 1, 9, 1.  
.
c Press aor b to choose Letter.  
Press OK.  
Note  
d Press Stop/Exit.  
Use  
to help you choose numbers  
easily.  
Cancelling a fax in progress  
5
a Make sure you are in Fax mode  
b Load your document.  
.
Press Stop/Exit to cancel the fax. If you  
press Stop/Exit while the machine is dialling  
or sending, the LCD will ask you to choose  
1.Clearor 2.Exit.  
c Enter a number.  
Press OK.  
Press 1 to cancel the fax.  
You can use either a One Touch,  
Speed Dial, a Group number, or a  
number manually entered using the dial  
pad. (See How to dial on page 62.)  
d Repeat step c until you have entered  
all the fax numbers you want to  
broadcast to.  
e Press Start.  
After the broadcast is finished the machine  
will print a broadcast report to let you know  
the results.  
Note  
The scan profile of the One-Touch,  
Speed-Dial or Group number you chose  
first will be applied to the broadcast.  
38  
       
Sending a fax  
Cancelling a Broadcast in  
progress  
Additional sending  
operations  
5
5
While broadcasting you can cancel the fax  
currently being sent or the whole broadcast  
job.  
Sending faxes using multiple  
settings  
5
a Press Menu, 2, 7.  
Before you send a fax, you can change any  
combination of these settings: Contrast,  
Resolution, Overseas mode, Delayed fax  
timer, Polling transmission, Real time  
transmission or Cover page settings.  
The LCD will display the Broadcast job  
number followed by the fax number  
being dialled (for example,  
#001 0123456789) and the broadcast  
job numbers (for example,  
Broadcast#001).  
a Make sure you are in Fax mode  
.
5
After each setting is accepted, the LCD  
asks if you want to enter more settings.  
b Press a or b to choose to cancel the fax  
being sent or the Broadcast job number.  
Press OK.  
Next  
1.Yes 2.No  
c Press 1 to clear the job number or 2 to  
exit.  
b Do one of the following:  
If you chose to only cancel the fax  
currently being sent in step b, the  
machine will ask you if you want to  
cancel the broadcast. Press 1 to clear  
the whole broadcast job or 2 to exit.  
„ To choose more settings, press 1.  
The LCD returns to the Setup Send  
menu so you can choose another  
setting.  
„ If you have finished choosing  
settings, press 2 and go to the next  
step for sending your fax.  
d Press Stop/Exit.  
39  
       
Chapter 5  
Send a cover page for the next fax  
5
Electronic cover page  
5
If you want to send a cover page only for the  
next fax, your machine will ask you to enter  
the number of pages you are sending so it  
can be printed on the cover page.  
This feature will not work unless you have  
already programmed your Station ID. (See  
the Quick Setup Guide.)  
You can automatically send a cover page  
with every fax. Your cover page includes your  
Station ID, a comment, and the name (or  
number) stored in the One Touch or  
Speed Dial memory.  
a Make sure you are in Fax mode  
b Load your document.  
.
c Press Menu, 2, 2, 7.  
By choosing Next Fax:Onyou can also  
display the number of pages on the cover  
page.  
d Press a or b to choose Next Fax:On  
(or Next Fax:Off).  
Press OK.  
You can choose one of the following preset  
comments.  
e Press a or b to choose a comment.  
Press OK.  
1.Note Off  
2.Please Call  
3.Urgent  
f Enter two digits to show the number of  
pages you are sending.  
Press OK.  
4.Confidential  
For example, enter 0, 2 for 2 pages or 0,  
0 to leave the number of pages blank. If  
you make a mistake, press d or  
Clear/Back to back up and re-enter the  
number of pages.  
Instead of using one of the preset comments,  
you can enter two personal messages of your  
own, up to 27 characters long. Use the chart  
on page 179 for help entering characters.  
(See Composing your own comments  
on page 40.)  
Send a cover page for all faxes  
5
You can set the machine to send a cover  
page whenever you send a fax.  
5.(User Defined)  
6.(User Defined)  
a Make sure you are in Fax mode  
b Press Menu, 2, 2, 7.  
.
Composing your own comments  
5
You can set up two comments of your own.  
c Press a or b to choose On(or Off).  
Press OK.  
a Make sure you are in Fax mode  
b Press Menu, 2, 2, 8.  
.
d Press a or b to choose a comment.  
Press OK.  
c Press a or b to choose 5or 6to store  
your own comment.  
Press OK.  
d Enter your own comment using the dial  
pad.  
Press OK.  
Use the chart on page 179 for help entering  
characters.  
40  
         
Sending a fax  
Using a printed cover page  
5
Changing Fax Resolution  
5
If you want to use a printed cover page that  
you can write on, you can print the sample  
page and attach it to your fax.  
The quality of a fax can be improved by  
changing the Fax Resolution. Resolution can  
be changed for the next fax or for all faxes.  
a Make sure you are in Fax mode  
b Press Menu, 2, 2, 7.  
.
To change the Fax Resolution setting  
for the next fax  
5
c Press a or b to choose Print Sample.  
Press OK.  
a Make sure you are in Fax mode  
b Load your document.  
.
d Press Start.  
c Press Resolution, then a or b to choose  
e After the machine prints a copy of your  
cover page, press Stop/Exit.  
the resolution.  
5
Press OK.  
Contrast  
5
To change the default Fax Resolution  
setting  
5
For most documents the default setting of  
Autowill give the best results. It  
automatically chooses the suitable contrast  
for your document.  
a Make sure you are in Fax mode  
b Press Menu, 2, 2, 2.  
.
If your document is very light or dark,  
changing the contrast may improve the  
quality of the fax.  
c Press a or b to choose the resolution  
you want.  
Press OK.  
Use Darkto make the faxed document  
lighter.  
Note  
• You can choose four different resolution  
settings.  
Use Lightto make the faxed document  
darker.  
Standard: Suitable for most typed  
documents.  
a Make sure you are in Fax mode  
b Load your document.  
.
Fine: Good for small print and transmits a  
little slower than Standard resolution.  
c Press Menu, 2, 2, 1.  
S.Fine: Good for small print or artwork  
and transmits slower than Fine resolution.  
d Press a or b to choose Auto, Lightor  
Dark.  
Photo: Use when the document has  
varying shades of grey or is a photograph.  
This has the slowest transmission time.  
Press OK.  
Note  
• The time taken to send will increase when  
choosing S.Fineor Photo.  
Even if you choose Lightor Dark, the  
machine will send the fax using the Auto  
setting if you choose Photoas the Fax  
Resolution.  
41  
     
Chapter 5  
Sending in real time for all faxes  
a Make sure you are in Fax mode  
b Press Menu, 2, 2, 5.  
5
5
5
Dual access  
5
.
You can dial a number, and start scanning the  
fax into memory even when the machine is  
sending from memory, receiving faxes or  
printing PC data. The LCD will show the new  
job number.  
c Press a or b to choose On.  
Press OK.  
The number of pages you can scan into the  
memory will vary depending on the data that  
is printed on them.  
Sending in real time for the next fax  
only  
Note  
a Make sure you are in Fax mode  
b Press Menu, 2, 2, 5.  
.
If you get an Out of Memorymessage  
while scanning the first page of a fax,  
press Stop/Exit to cancel scanning. If you  
get an Out of Memorymessage while  
scanning a subsequent page, you can  
press Start to send the pages scanned so  
far, or press Stop/Exit to cancel the  
operation.  
c Press a or b to choose Next Fax:On.  
Press OK.  
Not sending in real time for the next  
fax only  
a Make sure you are in Fax mode  
b Press Menu, 2, 2, 5.  
.
Real Time Transmission  
5
When you are sending a fax, the machine will  
scan the documents into the memory before  
sending. Then, as soon as the telephone line  
is free, the machine will start dialling and  
sending.  
c Press a or b to choose Next Fax:Off.  
Press OK.  
Overseas Mode  
5
If the memory is full, the machine will send the  
document in real time (even if  
Real Time TXis set to Off).  
If you are having difficulty sending a fax  
overseas due to a bad connection, then  
turning on Overseas Mode may help.  
Sometimes, you may want to send an  
important document immediately, without  
waiting for memory transmission. You can set  
Real Time TXto Onfor all documents or  
Next Fax:Onfor the next fax only.  
This is a temporary setting, and will only be  
active for your next fax.  
a Make sure you are in Fax mode  
b Load your document.  
.
Note  
In Real Time Transmission, the automatic  
redial feature does not work when using  
the scanner glass.  
c Press Menu, 2, 2, 9.  
d Press a or b to choose Onor Off.  
Press OK.  
42  
       
Sending a fax  
Delayed Fax  
5
Checking and cancelling  
waiting jobs  
5
You can store up to 50 faxes in the memory  
to be sent within a twenty four hour period.  
Check which jobs are still waiting in the  
memory to be sent. If there are no jobs, the  
LCD will show No Jobs Waiting. You can  
cancel a fax job that is stored and waiting in  
the memory.  
a Make sure you are in Fax mode  
b Load your document.  
.
c Press Menu, 2, 2, 3.  
a Press Menu, 2, 7.  
The number of jobs still to be sent will be  
displayed.  
d Enter the time you want the fax to be  
sent (in 24-hour format).  
(For example, enter 19:45 for 7:45 PM)  
Press OK.  
b Do one of the following:  
5
„ Press a or b to scroll though the  
waiting jobs, press OK to choose a  
job, and then press 1 to cancel it.  
Note  
The number of pages you can scan into  
the memory depends on the amount of  
data printed on each page.  
„ Press 2 to exit without cancelling.  
c When you have finished, press  
Stop/Exit.  
Delayed batch transmission  
5
Sending a fax manually  
5
Before sending the delayed faxes, your  
machine will help you economize by sorting  
all the faxes in the memory by destination and  
scheduled time.  
Manual transmission  
5
Manual transmission lets you hear the  
dialling, ringing and fax-receiving tones while  
sending a fax.  
All delayed faxes that are scheduled to be  
sent at the same time to the same fax number  
will be sent as one fax to save transmission  
time.  
a Make sure you are in Fax mode  
b Load your document.  
.
a Make sure you are in Fax mode  
b Press Menu, 2, 2, 4.  
.
c Press Hook and listen for a dial tone. Or  
pick up the handset of an external  
c Press a or b to choose Onor Off.  
Press OK.  
telephone and listen for a dial tone.  
d Dial the fax number you want to call.  
d Press Stop/Exit.  
e When you hear the fax tone, press  
Start.  
„ If you are using the scanner glass,  
press 1 to send a fax.  
f Replace the handset.  
43  
         
Chapter 5  
Out of memory message  
5
Maximum ADF output tray  
capacity  
5
If you get an Out of Memorymessage  
while scanning the first page of a fax, press  
Stop/Exit to cancel the fax.  
If the maximum capacity of the output tray is  
reached during use, the machine will stop  
scanning and the LCD will show  
20 Sheet Limit.  
If you get an Out of Memorymessage  
while scanning a subsequent page, you will  
have the option to press Start to send the  
pages scanned so far, or to press Stop/Exit  
to cancel the operation.  
Do one of the following:  
„ To send the pages scanned so far, press  
1.Send.  
Note  
„ To delete the scanned pages, press  
2.Delete.  
• If you get an Out of Memorymessage  
while faxing and you do not want to delete  
your stored faxes to clear the memory,  
you can send the fax in real time. (See  
Real Time Transmission on page 42.)  
If you send the pages already scanned and  
want to send the remaining pages, remove  
the scanned sheets from the ADF output tray,  
then dial the fax number and press Start.  
• To make extra memory available, you can  
do the following:  
• Print the faxes that are in the memory.  
(See Printing a fax from the memory  
on page 50.)  
• Turn off Fax storage. (See Turning off  
Remote Fax Options on page 69.)  
• Add Optional Memory (See Memory  
board on page 113.)  
44  
     
Receiving a fax  
6
6
Receive modes  
6
You must choose a receive mode depending on the external devices and telephone services you  
have on your line. The diagrams below will help you choose the correct mode. (For more detailed  
information about the receive modes, see Using receive modes on page 46.)  
Choosing the Receive Mode  
6
Do you want to use the telephone features of your machine (if available) or  
an external telephone or external telephone answering device connected on the  
same line as the machine?  
Yes  
No  
6
Are you using the voice message function of  
an external telephone answering device?  
Fax Only  
No  
Manual  
Do you want the machine to answer fax and  
telephone calls automatically?  
No  
Fax/Tel  
Yes  
Yes  
External TAD  
To set the receive mode follow the instructions below.  
a Press Menu, 0, 1.  
b Press a or b to choose the receive mode.  
Press OK.  
c Press Stop/Exit.  
The LCD will display the current receive mode.  
45  
     
Chapter 6  
Manual  
6
Using receive modes  
6
Manualmode turns off all automatic  
Some receive modes answer faxes  
automatically (Fax Onlyand Fax/Tel).  
You may want to change the Ring Delay  
before using these modes. (See Ring Delay  
on page 47.)  
answering functions unless you are using the  
1
Distinctive Ring feature.  
1
Faxability in New Zealand.  
To receive a fax in Manual mode lift the  
handset of the external telephone. When you  
hear fax tones (short repeating beeps), press  
Start, and then press 2 to receive a fax. You  
can also use the Fax Detect feature to receive  
faxes by lifting a handset on the same line as  
the machine.  
Fax Only  
6
Fax Onlymode will automatically answer  
every call as a fax.  
Fax/Tel  
6
(Also see Fax Detect on page 48.)  
If you use a computer modem on the same  
line, Faxing will not operate correctly.  
Fax/Telmode helps you automatically  
manage incoming calls, by recognising  
whether they are fax or voice calls and  
dealing with them in one of the following  
ways:  
External TAD  
6
External TADmode lets an external  
answering device manage your incoming  
calls. Incoming calls will be dealt with in the  
following ways:  
„ Faxes will be automatically received.  
„ Voice calls will start the F/T ring to tell you  
to pick up the line. The F/T ring is a fast  
double ring made by your machine.  
„ Faxes will be automatically received.  
„ Use this mode if you receive few voice  
„ Voice callers can record a message on the  
calls.  
external TAD.  
(Also see F/T Ring Time (Fax/Tel mode only)  
on page 47 and Ring Delay on page 47.)  
(For more information see Connecting an  
external TAD on page 57.)  
46  
             
Receiving a fax  
F/T Ring Time  
(Fax/Tel mode only)  
Receive Mode settings  
6
6
Ring Delay  
6
When somebody calls your machine, you and  
your caller will hear the normal telephone ring  
sound. The number of rings is set by the Ring  
Delay setting.  
The Ring Delay setting sets the number of  
times the machine rings before it answers in  
Fax Onlyand Fax/Telmodes.  
If the call is a fax, then your machine will  
receive it; however, if it is a voice call the  
machine will sound the F/T ring (a fast  
double-ring) for the time you have set in the  
F/T Ring Time setting. If you hear the F/T ring  
it means that you have a voice caller on the  
line.  
If you have external or extension telephones  
on the same line as the machine, choose the  
maximum number of rings. (See Operating  
from external and extension telephones  
on page 59 and Fax Detect on page 48.)  
a Make sure you are in Fax mode  
b Press Menu, 2, 1, 1.  
.
Because the F/T ring is made by the machine,  
extension and external telephones will not  
ring; however, you can still answer the call on  
any telephone. (For more information see  
Using Remote Codes on page 60.)  
6
c Press a or b to choose how many times  
the line rings before the machine  
answers. (02–10 for Australia, 01–10 for  
New Zealand, 00–10 for some  
countries)  
a Make sure you are in Fax mode  
b Press Menu, 2, 1, 2.  
.
Press OK.  
d Press Stop/Exit.  
c Press a or b to choose how long the  
machine will ring to alert you that you  
have a voice call (20, 30, 40 or 70  
seconds for Australia and some  
countries, 20, 30, 40 or 55 seconds for  
New Zealand).  
Press OK.  
d Press Stop/Exit.  
47  
         
Chapter 6  
Fax Detect  
6
Setting the Print Density  
6
If Fax Detect is On:  
You can adjust the Print Density setting to  
make your printed pages darker or lighter.  
The machine can receive a fax automatically,  
even if you answer the call. When you see  
Receivingon the LCD or hear a click on the  
phone line through the handset you are  
using, just replace the handset. Your  
machine will do the rest. The default setting is  
On.  
a Make sure you are in Fax mode  
b Press Menu, 2, 1, 7.  
.
c Press a to make the print darker.  
Or, press b to make the print lighter.  
Press OK.  
If Fax Detect is Off:  
If you are at the machine and answer a fax  
call by lifting an external handset, press  
Start, then press 2 to receive the fax.  
d Press Stop/Exit.  
If you answered at an extension telephone,  
press l51. (l91 for New Zealand) (See  
Operating from external and extension  
telephones on page 59)  
Note  
• If this feature is set to On, but your  
machine does not connect a fax call when  
you lift an extension or external telephone  
handset, press the remote activation code  
l51 (l91 for New Zealand).  
• If you send faxes from a computer on the  
same telephone line and the machine  
intercepts them, set Fax Detect to Off.  
• We do not recommend having a PC plus  
fax machine on the same line.  
a Make sure you are in Fax mode  
b Press Menu, 2, 1, 3.  
.
c Press a or b to choose Onor Off.  
Press OK.  
d Press Stop/Exit.  
48  
       
Receiving a fax  
Duplex (2-sided) printing for  
Fax mode  
Additional receiving  
operations  
6
6
Your machine can automatically print  
received faxes onto both sides of the paper  
when Duplexis set to On.  
Printing a reduced incoming  
fax  
6
You can use A4 size of paper (60 to 105 gsm)  
for this function.  
If you choose On, the machine automatically  
reduces each page of an incoming fax to fit on  
one page of A4, Letter, Legal or Folio size  
paper.  
a Make sure you are in Fax mode  
b Press Menu, 2, 1, 0.  
.
The machine calculates the reduction ratio by  
using the page size of the fax and your Paper  
Size setting (Menu, 1, 2, 2).  
c Press a or b to choose On(or Off).  
Press OK.  
d Press Stop/Exit.  
a Make sure you are in Fax mode  
b Press Menu, 2, 1, 5.  
.
6
Note  
When you turn on Duplex the Auto  
Reduction feature is also turned on.  
c Press a or b to choose Onor Off.  
Press OK.  
d Press Stop/Exit.  
Setting the Fax Receive  
Stamp  
6
You can set the machine to print the received  
date and time in the top centre of each  
received fax page.  
a Make sure you are in Fax mode  
b Press Menu, 2, 1, 9.  
.
c Press a or b to choose Onor Off.  
Press OK.  
d Press Stop/Exit.  
Note  
Make sure you have set the current date  
and time in the machine.  
49  
       
Chapter 6  
Receiving faxes into memory  
6
Printing a fax from the  
memory  
6
As soon as the paper tray becomes empty  
during fax reception, the screen will display  
No Paper, asking you to put paper in the  
paper tray. (See Loading paper and print  
media on page 10.) If you are unable to put  
paper in the paper tray the following will  
happen:  
If you are using the Fax Storage feature  
(Menu, 2, 5, 1), you can still print a fax from  
the memory when you are at your machine.  
(See Fax Storage on page 67.)  
a Press Menu, 2, 5, 3.  
b Press Start.  
If Memory Receive is On:  
6
The machine will carry on receiving the  
current fax, with the remaining pages being  
stored in memory, if enough memory is  
available. Further incoming faxes will also be  
stored into memory until the memory is full.  
When the memory is full the machine will stop  
automatically answering calls. To print the  
faxes, put fresh paper in the tray.  
c Press Stop/Exit.  
Out of Paper Reception  
6
As soon as the paper tray becomes empty  
during fax reception, the LCD shows  
No Paper. Put some paper in the paper tray.  
(See Loading paper and print media  
on page 10.)  
If Memory Receive is Off:  
6
The machine will carry on receiving the fax,  
with the remaining pages being stored in  
memory, if enough memory is available.  
The machine will carry on receiving the fax,  
with the remaining pages being stored in  
memory, if enough memory is available.  
Further incoming faxes will not be stored in  
memory. The machine will then stop  
automatically answering calls until fresh  
paper is put in the paper tray. To print the last  
fax you received, put fresh paper in the tray.  
Further incoming faxes will also be stored in  
to memory until the memory is full. When the  
memory is full the machine will stop  
automatically answering calls. To print the  
faxes, put fresh paper in the tray.  
a Make sure you are in Fax mode  
b Press Menu, 2, 1, 6.  
.
c Press a or b to choose Onor Off.  
Press OK.  
d Press Stop/Exit.  
50  
       
Telephone and external devices  
7
7
Telephone line  
services  
Telephone Service for  
Australia  
7
7
Features like Voice Mail, Call Waiting, Call  
Waiting/Caller ID, RingMaster, answering  
services, alarm systems or other custom  
features on one telephone line may create  
Telstra® FaxStream® Duet®  
(Distinctive Ringing)  
7
®
®
®
problems with the operation of your machine.  
Telstra FaxStream Duet is an enhanced  
Public Switched Telephone Service (PSTS)  
®
offered by Telstra that allows you to have an  
Do you have Voice Mail?  
7
additional number on one telephone line, with  
®
If you have Voice Mail on the telephone line  
that you will install your new Machine on,  
there is a strong possibility that Voice Mail  
and the Machine will conflict with each other  
while receiving incoming calls. However, the  
Distinctive Ring feature allows you to use  
more than one number on your line, so  
both Voice Mail and the Machine can work  
together without any problems. If each one  
has a separate telephone number, neither will  
interfere with the other’s operations.  
its own distinctive ring pattern. Telstra  
®
®
FaxStream Duet is a call handling feature  
that helps users distinguish voice and  
®
®
facsimile calls. With FaxStream Duet ,  
incoming calls to a fax number are  
7
announced by a different, distinctive ring  
signal. Only one call can be answered (or  
made) at any one time and while this call is in  
progress, incoming calls to either number will  
be presented with a busy tone.  
Your machine has a Distinctive Ringing  
function, allowing you to dedicate one  
telephone number just for receiving faxes.  
If you decide to get the Distinctive Ring  
service from the telephone company, you will  
need to follow the directions to ‘register’ the  
new Distinctive Ring pattern they give you.  
This is so your Machine can recognize its  
incoming calls.  
Note  
After you have set the Distinctive Ring  
feature to On, the receive mode is set to  
Manualautomatically. Your Distinctive  
Ring Number does not allow Voice Calls -  
only Faxes. You cannot change the  
receive mode from Manualmode while  
the Distinctive Ring is set to on.  
51  
         
Chapter 7  
What is the Advantage of using  
How does Telstra® FaxStream® Duet®  
Work?  
Telstra® FaxStream® Duet® Function?  
7
7
®
®
®
Incoming calls to the voice number, will have  
the standard ring pattern of long, long tone,  
followed by a pause, repeated, while the new  
fax number will have a different ring pattern of  
three short bursts of ring, repeated at regular  
intervals.  
Using Telstra FaxStream Duet is the  
most efficient way to receive both fax and  
telephone calls on the same line. When the  
voice call comes in, all telephones (extension  
and external) and the fax machine will ring to  
alert you to pick it up. If a fax call comes in,  
the fax machine will answer automatically  
without ringing, whereas the extension and  
external telephones will ring twice with a  
distinctive ring pattern. It is also a more  
efficient way of operating a Fax machine with  
an extension telephone as you do not have to  
use the remote activation codes. It gives you  
two independent numbers without the higher  
cost of a second line.  
®
®
When FaxStream Duet is Onand you  
receive a voice call all extension and external  
telephones will ring with a standard ring  
pattern. The fax machine will ring on the third  
ring with a standard ring pattern. All external  
and the extension telephones will continue to  
ring, until you or a telephone answering  
device can answer the voice number.  
®
®
When FaxStream Duet is Onand you  
®
receive a fax call on the Duet number the  
Fax machine will answer and automatically  
receive the fax message without ringing. On  
the other hand, all extension and external  
telephones will ring twice with a distinctive  
ring pattern. Do not answer the telephone as  
you are receiving a fax message.  
Flowchart Sequence of Incoming call  
Incoming Call  
(either Voice or Fax)  
All extension phones ring twice,  
fax machine is silent.  
Registered  
Main number  
Duet (Fax)  
(Voice Number)  
Number  
Fax machine  
Fax machine  
begins ringing  
on third ring.  
automatically  
receives and prints  
fax message  
without ringing.  
You answer the call  
Telephone Answering  
Device (TAD)  
answers the call.  
at an external telephone  
or an extension  
telephone.  
52  
Telephone and external devices  
Set the Distinctive Ring to ON  
Very important!  
Turning off Distinctive Ring  
7
7
a Press Menu, 2, 0, 2.  
b Press a or b to choose Off.  
c Press OK.  
After you have set the Distinctive Ring feature  
to ON, the receive mode is set to Manual  
automatically. Your Distinctive Ring Number  
does not allow Voice Calls - only Faxes. You  
cannot change the receive mode to another  
mode while the Distinctive Ring is set to on.  
d Press Stop/Exit.  
a Press Menu, 2, 0, 2.  
b Press a or b to choose On.  
c Press OK.  
Note  
If you turn off Distinctive Ring, the  
machine will stay in Manualreceive  
mode. You will need to set the Receive  
Mode again. (See Choosing the Receive  
Mode on page 45.)  
d Press Stop/Exit. Distinctive Ring is now  
set to on.  
7
53  
Chapter 7  
How Does FaxAbility Work?  
7
Telephone Service for  
New Zealand  
Your telephone number will have the  
standard ring pattern of long, long tone, while  
the new number will have a ring pattern of  
long, silence, long, etc. When FaxAbility is  
On, you will not hear the first ring of all  
incoming calls on the fax machine. Extension  
telephones will ring as usual. If the fax  
machine recognizes the ring pattern, all  
ringing will stop and the fax machine will  
answer and automatically receive the fax  
message. Otherwise, you will hear the  
extension telephones and the fax machine  
continue to ring. The fax machine always  
listens to the ring pattern before it answers,  
so do not pick up the telephone during that  
time. You will quickly learn to recognize the  
ring pattern for faxes, so you will not be  
tempted to answer that number. Either you or  
a telephone answering device can answer  
the main number(s).  
7
FaxAbility  
7
FaxAbility is a service offered by Telecom  
that allows you to have an additional number  
on one telephone line, with its own distinctive  
ring pattern. This way, when you get an  
incoming call, you can identify the number  
being called by its ring.  
How Will the Fax Machine Treat All  
Other Numbers?  
7
FaxAbility mode ensures that the machine  
will answer calls to the FaxAbility (secondary)  
number. When a call comes in to your main  
number, all the telephones will ring. You can  
set an external answering device (TAD) to  
answer calls on the other number(s). (See the  
chart in the following page.)  
Flowchart Sequence of Incoming call  
Incoming Call  
(either Voice or Fax)  
What is the Advantage of Using the  
FaxAbility Function?  
7
All extension phones ring twice,  
fax machine is silent.  
Using FaxAbility is the most efficient way to  
receive both fax and telephone calls on the  
same line. It is much easier for your callers  
who dial manually. The fax machine will  
answer with receiving tones so they will not  
have to press an activation code. And the  
people who call to talk on your main number  
will not have to talk to your fax machine.  
Basically, it gives you two independent  
numbers without the higher cost of a second  
line.  
Registered  
Main number  
Duet (Fax)  
(Voice Number)  
Number  
Fax machine  
Fax machine  
begins ringing  
on third ring.  
automatically  
receives and prints  
fax message  
without ringing.  
You answer the call  
Telephone Answering  
Device (TAD)  
answers the call.  
at an external telephone  
or an extension  
telephone.  
54  
   
Telephone and external devices  
How to Turn FaxAbility OFF or ON  
7
Note  
The FaxAbility function is designed to  
accommodate the FaxAbility service provided  
by Telecom. To change the setting, repeat  
Steps 1-3; Step 2 is where you can choose  
either Onor Off.  
After you have set the FaxAbility feature to  
On, the receive mode is set to Manual  
automatically. Unless you have a TAD or  
Voice Mail set up on the FaxAbility  
number, Manual mode means you must  
answer all the call yourself. You can not  
change the receive mode to the other  
mode while the FaxAbility is set to on.  
Call Waiting beeps caused by incoming calls  
on your main number can affect fax  
transmissions. If you have FaxAbility Service  
but don’t have Call Waiting, you need do  
nothing at this stage. If you do have Call  
Waiting as well as FaxAbility, set the Call  
Waiting menu option to On. See below.  
a Press Menu, 2, 0, 2.  
b Press a or b to set Faxabilityto Onor  
Off.  
If you have FaxAbility service, choose  
On.  
Press OK.  
7
c Press a or b to set Call Waiting to Onor  
Off. If you have Call Waiting service,  
choose Onto avoid the trouble caused  
by Call Waiting.  
Press OK.  
d Press Stop/Exit.  
55  
Chapter 7  
Registering the Distinctive Ring  
pattern  
Very important!  
Telephone Service for  
Some Countries  
7
7
After you have set the Distinctive Ring feature  
to ON, the receive mode is set to Manual  
automatically. Unless you have a TAD or  
Voice Mail set up on the Distinctive Ring  
number, Manualmode means you must  
answer all the calls yourself. You can not  
change the receive mode to another mode  
while the Distinctive Ring is set to on.  
Distinctive Ringing (For  
Singapore and Hong Kong)  
7
This machine feature lets you use the  
Distinctive Ringing subscriber service offered  
by some telephone companies, which allows  
you to have several telephone numbers on  
one telephone line. Each telephone number  
has its own Distinctive Ringing pattern, so  
you will know which telephone number is  
ringing. This is one way you can have a  
separate telephone number for your  
machine.  
a Press Menu, 2, 0, 2.  
b Press a or b to choose On.  
c Press OK.  
d Press Stop/Exit. Distinctive Ring is now  
Your machine has a Distinctive Ringing  
function, allowing you to dedicate one  
telephone number just for receiving faxes.  
set to on.  
You will need to set Distinctive Ringing to On.  
Note  
You can switch it off temporarily, then turn  
it back on. When you get a new fax  
number, make sure you reset this  
function.  
• The machine will answer only calls to  
the Distinctive Ringing number.  
Note  
After you have set the Distinctive Ring  
feature to On, the receive mode is set to  
Manualautomatically. Unless you have a  
TAD or Voice Mail set up on the Distinctive  
Ring number, Manualmode means you  
must answer all the call yourself. You can  
not change the receive mode to the other  
mode while the Distinctive Ring is set to  
On.  
56  
   
Telephone and external devices  
Turning off Distinctive Ring  
a Press Menu, 2, 0, 2.  
b Press a or b to choose Off.  
c Press OK.  
7
Connecting an external  
TAD  
7
You can connect an external Telephone  
Answering Device (TAD) to the same line as  
your machine. When the TAD answers a call,  
your machine will “listen” for the CNG (fax  
calling) tones sent by a sending fax machine.  
If it hears them it will take over the call and  
receive the fax. If it does not hear them, it will  
let your TAD take a voice message and the  
display will show Telephone.  
d Press Stop/Exit.  
Note  
If you turn off Distinctive Ring, the  
machine will stay in Manualreceive  
mode. You will need to set the receive  
Mode again. (See Choosing the Receive  
Mode on page 45.)  
The external TAD must answer within four  
rings (we recommend you set it to two rings).  
This is because your machine cannot hear  
the CNG tones until the external TAD has  
picked up the call. The sending machine will  
send CNG tones for only eight to ten seconds  
longer. We do not recommend using the toll  
saver feature on your external TAD if it needs  
more than four rings to activate it.  
7
Note  
If you have problems receiving faxes,  
reduce the ring delay setting on your  
external TAD to one or two rings.  
Connections  
7
The external TAD must be connected as  
shown in the illustration below.  
1
1
(Example  
2
for  
Australia)  
1
2
TAD  
Protective Cap  
57  
   
Chapter 7  
a Set your external TAD to one or two  
rings. (The machine’s Ring Delay  
setting does not apply.)  
Multi-line connections (PABX)  
7
Most offices use a central telephone system.  
Brother recommends that all our Fax/MFC  
machines be connected to a discreet  
(dedicated) line. Although a particular PABX  
may appear to work with a particular model of  
fax machine, we cannot guarantee that the  
unit will operate correctly.  
b Record the outgoing message on your  
external TAD.  
c Set the TAD to answer calls.  
d Set the Receive Mode to  
External TAD. (See Choosing the  
Receive Mode on page 45.)  
While it is often relatively simple to connect a  
fax machine to a PABX, (Private Automatic  
Branch Exchange), we suggest that you  
contact the company that installed your  
telephone system and ask them to connect  
the fax machine for you.  
Recording an outgoing  
message (OGM)  
7
Brother does not recommend the use of a  
PABX line. PABX limitations in general can  
cause some functions of the fax machine not  
to work correctly.  
a Record 5 seconds of silence at the  
beginning of your message. This allows  
your machine time to listen for fax tones.  
b Limit your speaking to 20 seconds.  
c End your 20-second message by giving  
your Remote Activation code for people  
sending manual faxes. For example:  
“After the beep, leave a message or  
send a fax by pressing l51 (l91 for New  
Zealand) and Start.”  
Note  
• You need to turn the Remote Codes  
setting to on to use the Fax Receive Code  
l51 (l91 for New Zealand). (See Using  
Remote Codes on page 60.)  
• We recommend beginning your OGM with  
an initial 5 second silence because the  
machine cannot hear fax tones over a loud  
voice. You may try leaving out this pause,  
but if your machine has trouble receiving  
faxes, then you should re-record the OGM  
to include it.  
58  
   
Telephone and external devices  
For Fax/Tel mode only  
7
External and extension  
telephones  
7
When the machine is in Fax/Tel mode, it will  
use the F/T Ring Time (pseudo/double-  
ringing) to alert you to pick up a voice call.  
Note  
Lift the external telephone’s handset, and  
then press Hook to answer.  
You need to turn the Remote Codes  
setting to on to use the Remote Activation  
Code l51 (l91 for New Zealand) and  
Remote Deactivation Code #51 (#91 for  
New Zealand). (See Using Remote Codes  
on page 60.)  
If you are at an extension telephone, you will  
need to lift the handset during the F/T Ring  
Time and then press #51 (#91 for New  
Zealand) between the pseudo/double rings. If  
no one is on the line, or if someone wants to  
send you a fax, send the call back to the  
machine by pressing l51(l91 for New  
Zealand).  
Operating from external and  
extension telephones  
7
If you answer a fax call at an extension  
telephone, or an external telephone that is  
correctly connected to the machine into the  
correct socket on the machine, you can make  
your machine take the call by using the  
Remote Activation code. When you press the  
Remote Activation code l51 (l91 for New  
Zealand) the machine starts to receive the  
fax.  
Connecting an external or  
extension telephone  
7
7
You can connect a separate telephone  
directly to your machine as shown in the  
diagram below.  
1
2
If you answer a call and no one is on  
the line:  
7
You should assume that you’re receiving a  
manual fax.  
Press l51 (l91 for New Zealand) and wait for  
the chirp or until the LCD shows Receiving,  
and then hang up.  
(Example  
for  
Australia)  
3
Note  
1
2
3
Extension telephone  
External telephone  
Protective Cap  
You can also use the Fax Detect feature to  
make your machine take the call. (See  
Fax Detect on page 48.)  
When you are using an external telephone,  
the LCD shows Telephone.  
59  
         
Chapter 7  
Remote Deactivation Code  
7
Using a non-Brother cordless  
external handset  
If you receive a voice call and the machine is  
in F/T mode, it will start to sound the F/T  
(double-ring) after the initial ring delay. If you  
pick up the call on an extension telephone  
you can turn the F/T ring off by pressing #51  
(#91 for New Zealand) (make sure you press  
this between the rings).  
7
If your non-Brother cordless telephone is  
connected to the telephone line cord (see  
page 59) and you typically carry the cordless  
handset elsewhere, it is easier to answer  
calls during the Ring Delay.  
If the machine answers a voice call and  
pseudo/double-rings for you to take over, you  
can take the call at the external telephone by  
pressing Hook.  
If you let the machine answer first, you will  
have to go to the machine so you can press  
Hook to transfer the call to the cordless  
handset.  
Note  
Turning on the Remote Codes  
7
• If you are always disconnected when  
accessing your external TAD remotely, try  
changing the Fax Receive Code and  
You need to turn the Remote Codes setting to  
on to use the Fax Receive Code and  
Telephone Answer Code.  
Telephone Answer Code to another three-  
digit code using the numbers 0-9, l, #.  
a Make sure you are in Fax mode  
b Press Menu, 2, 1, 4.  
.
• Remote Codes might not work with some  
telephone systems.  
• Not all brands of cordless telephones are  
compatible for use with your machine.  
c Press a or b to choose On.  
Press OK.  
d If you do not want to change the Fax  
Receive Code, press OK.  
Using Remote Codes  
7
e If you do not want to change the  
Telephone Answer Code, press OK.  
Remote Activation Code  
7
If you answer a fax call on an extension or  
external telephone, you can tell your machine  
to receive it by pressing the Remote  
Activation Code l51 (l91 for New Zealand).  
Wait for the chirping sounds then replace the  
handset. (See Fax Detect on page 48.) Your  
caller will have to press start to send the fax.  
f Press Stop/Exit.  
Changing the Remote Codes  
7
The preset Remote Activation Code is l51  
(l91 for New Zealand). The preset Remote  
Deactivation Code is #51 (#91 for New  
Zealand). If you are always disconnected  
when accessing your External TAD, try  
changing the three-digit remote codes, for  
example ### and 555.  
If you answer a fax call at the external  
telephone, you can make the machine  
receive the fax by pressing Start and  
choosing Receive.  
a Make sure you are in Fax mode  
b Press Menu, 2, 1, 4.  
.
c Press a or b to choose Onor Off.  
Press OK.  
60  
           
Telephone and external devices  
d If you chose Onin step c, enter the new  
Remote Activation Code.  
Press OK.  
e Enter the new Remote Deactivation  
Code.  
Press OK.  
f Press Stop/Exit.  
7
61  
Dialling and storing numbers  
8
8
Speed dialling  
8
How to dial  
8
Press  
and then the three digit Speed Dial  
You can dial in any of the following ways.  
number. (See Storing Speed Dial numbers  
on page 64.)  
Manual dialling  
8
Use the dial pad to enter all the digits of the  
telephone or fax number.  
Note  
If the LCD shows Register Now?when  
you enter a One Touch or a Speed Dial  
number, it means that a number is not  
stored there.  
One touch Dialling  
8
Press the One Touch key that stores the  
number you want to call. (See Storing  
One Touch Dial numbers on page 63.)  
To dial One Touch numbers 9 to 16, hold  
down Shift as you press the One Touch key.  
62  
         
Dialling and storing numbers  
Search  
8
Storing numbers  
8
You can search alphabetically for names you  
have stored in the One Touch and  
Speed Dial memories. (See Storing  
One Touch Dial numbers on page 63 and  
Storing Speed Dial numbers on page 64.)  
You can set up your machine to do the  
following types of easy dialling: One Touch,  
Speed Dial and Groups for Broadcasting  
faxes. You can also specify the default  
resolution for each One Touch and  
Speed Dial number. When you dial a  
quick dial number, the LCD shows the name,  
if you stored it, or the number. A scan profile  
a Press  
twice.  
b Press the dial pad keys for the first few  
letters of the name. (Use the chart on  
Entering text on page 179 to help you  
enter letters.)  
can also be stored along with the fax number.  
If you lose electrical power, the quick dial  
numbers stored in the memory will not be lost  
because they are stored permanently.  
Press OK.  
c Press a or b to scroll until you find the  
name you are looking for.  
Press OK.  
Storing a pause  
8
Press Redial/Pause to insert a 3.5-second  
pause between numbers. You can press  
Redial/Pause as many times as needed to  
increase the length of the pause.  
d Press Start.  
Note  
8
• If you do not enter a letter and press OK in  
step b, all registered names will appear.  
Press a or b to scroll until you find the  
name you are looking for.  
Storing One Touch Dial  
numbers  
8
• If the LCD shows No Contact Found  
when you enter the first few letters of the  
name, it means that a name for the letter  
is not stored.  
Your machine has 8 One Touch keys where  
you can store 16 fax or telephone numbers  
for automatic dialling. To access numbers 9  
to 16, hold down Shift as you press the  
One Touch key.  
Fax redial  
8
If you are sending a fax automatically and the  
line is busy, the machine will automatically  
redial up to three times at five minute  
intervals.  
If you are sending a fax manually and the line  
is busy, press Redial/Pause, wait for the  
other fax machine to answer, and then press  
Start to try again. If you want to make a  
second call to the last number dialled, you  
can save time by pressing Redial/Pause and  
Start.  
a Press the One Touch key where you  
want to store the number. If a number is  
not stored there, the LCD shows  
Register Now?.  
Redial/Pause only works if you dialled from  
the control panel.  
Press 1 to choose Yes.  
63  
             
Chapter 8  
b Enter the number (up to 20 characters).  
Press OK.  
Storing Speed Dial numbers  
8
You can store your frequently used numbers  
as Speed Dial numbers, so that when you  
dial you will only have to press a few keys  
c Choose one of the options below:  
„ Enter the name using the dial pad  
(up to 15 characters).  
(
, the three-digit number and Start). The  
machine can store 300 Speed Dial numbers  
(001 - 300).  
Press OK.  
„ Press OK to store the number  
without a name.  
a Press  
and enter a threedigit Speed  
Dial location number (001-300).  
d If you want to save a fax resolution along  
with the number, choose one of the  
options below:  
If a number is not stored there, the LCD  
shows Register Now?  
Press 1 to choose Yes.  
„ To store the fax resolution, press a or  
b to select Std, Fine, S.Fineor  
Photo. Press OK.  
b Enter the number (up to 20 characters).  
Press OK.  
„ Press OK if you don’t want to change  
the default resolution. The default  
setting is Std.  
c Do one of the following:  
„ Enter the name using the dial pad  
(up to 15 characters).  
Note  
Press OK.  
You can also store the number by  
pressing Menu, 2, 3, 1.  
„ Press OK to store the number  
without a name.  
d Do one of the following:  
„ If you want to save a fax resolution  
along with the number, press a or b  
to choose Std, Fine, S.Fineor  
Photo.  
Press OK.  
„ Press OK if you do not want to  
change the default resolution.  
Note  
• When you do a broadcast and you have  
saved a scan profile along with the  
number, the scan profile of the One  
Touch, Speed Dial or Group number you  
chose first will be applied to the broadcast.  
• You can also store the number by  
pressing Menu, 2, 3, 2.  
64  
   
Dialling and storing numbers  
Changing One Touch and  
Speed Dial numbers  
Setting up Groups for  
Broadcasting  
8
8
If you try to store a number in a One Touch or  
Speed Dial location that already has a  
If you often want to send the same fax  
message to many fax numbers you can set  
up a group.  
number stored in it, the LCD will show that  
existing name or number. If your machine has  
a scheduled job or you have set up fax  
forwarding to a stored number, the LCD will  
first ask you if you want to edit the number.  
Groups are stored on a One Touch key or a  
Speed Dial number. Each group uses up a  
One Touch key or a Speed Dial location. You  
can then send the fax message to all the  
numbers stored in a group just by pressing a  
One Touch key or entering a Speed Dial  
number, and then pressing Start.  
a Do one of the following:  
„ To change a stored One Touch  
number, press Menu, 2, 3, 1.  
Before you can add numbers to a group, you  
need to store them as One Touch or  
Speed Dial numbers. You can have up to 20  
small groups, or you can assign up to 315  
numbers to one large group.  
Choose the One Touch number you  
want to change.  
„ To change a stored Speed Dial  
number, press Menu, 2, 3, 2.  
Choose the Speed Dial number you  
want to change, then press OK.  
a Press Menu, 2, 3, 3.  
b Choose an empty location where you  
want to store the group in one of the  
following ways:  
8
b Do one of the following:  
„ To change the stored number,  
press 1.  
„ Press a One Touch key.  
„ To exit without making a change,  
press 2.  
„ Press  
and then enter the three-  
digit Speed Dial location.  
Press OK.  
#005:MIKE  
1.Change 2.Exit  
Note  
c Enter a new number or character.  
Press OK.  
Please choose a One Touch key or a  
Speed Dial number that has not been  
used to store a number.  
d Press d or c to position the cursor under  
the character you want to change, and  
then press Clear/Back to delete it.  
Repeat for each character you want to  
delete.  
c Use the dial pad to enter a group  
number (01 to 20).  
Press OK.  
e Follow the directions beginning in step  
d in Storing One-Touch dial numbers  
and Storing Speed Dial numbers. (See  
Storing One Touch Dial numbers  
on page 63 and Storing Speed Dial  
numbers on page 64.)  
d To add One Touch or Speed Dial  
numbers follow the instructions below:  
„ For One Touch numbers, press the  
One Touch keys one after the other.  
„ For Speed Dial numbers, press  
and then enter the three-digit  
Speed Dial location.  
,
65  
       
Chapter 8  
The LCD will display your chosen  
One Touch numbers with a l and  
Speed Dial numbers with a # (for  
example l006, #009).  
Combining quick dial  
numbers  
8
You can combine more than one Quick Dial  
number when you dial. This feature may be  
useful if you need to dial an access code for  
a cheaper rate from another long distance  
carrier.  
e Press OK when you have finished  
adding numbers.  
f Do one of the following:  
For example, you might have stored ‘555’ on  
Speed Dial #003 and ‘7000’ on Speed Dial  
#002. You can use them both to dial ‘555-  
7000’ if you press the following keys:  
„ Enter the name using the dial pad  
(up to 15 characters). Use the chart  
on Entering text on page 179 to help  
you enter letters.  
Press OK.  
Press  
, 003. Press  
, 002 and Start.  
„ Press OK to store the group without  
Numbers can be added manually by entering  
them on the dial pad:  
a name.  
Press  
Start.  
, 003, 7001 (on the dial pad), and  
g If you want to save a fax resolution along  
with the number, choose one of the  
options below:  
This would dial ‘555–7001’. You can also add  
a pause by pressing Redial/Pause.  
„ To store the fax resolution, press a or  
b to select Std, Fine, S.Fineor  
Photo.  
Tone or Pulse (not available in  
New Zealand)  
Press OK.  
8
„ Press OK if you don’t want to change  
the default resolution.  
If you have a Pulse dialling service, but need  
to send Tone signals (for example, for  
telephone banking), follow the instructions  
below. If you have Touch Tone service, you  
h Do one of the following:  
„ To store another group for  
broadcasting, press OK. Go to  
step b.  
will not need this feature to send tone signals.  
a Press Hook.  
„ To finish storing groups for  
broadcasting, press Stop/Exit.  
b Press # on the machine’s control panel.  
Any digits dialled after this will send tone  
signals.  
Note  
You can easily print a list of all your  
Speed Dial numbers.  
When you hang up, the machine will  
return to the Pulse dialling service.  
Numbers that are part of a group will  
be marked in the Group column. (see  
Reports on page 77)  
66  
   
Remote Fax Options  
9
9
Remote Fax Options let you receive faxes  
while you are away from the machine.  
Fax Storage  
9
You can use only one Remote Fax Option at  
a time.  
The Fax Storage feature lets you store your  
received faxes in the machine’s memory. You  
can retrieve stored fax messages from a fax  
machine at another location using the remote  
retrieval commands. (See Retrieving fax  
messages on page 71.) Your machine will  
automatically print a copy of the stored fax.  
Fax Forwarding  
9
The Fax Forwarding feature lets you  
automatically forward your received faxes to  
another machine. If you choose Backup Print  
On, the machine will also print the fax.  
a Press Menu, 2, 5, 1.  
b Press a or b to choose Fax Storage.  
Press OK.  
a Press Menu, 2, 5, 1.  
c Press Stop/Exit.  
b Press a or b to choose Fax Forward.  
Press OK.  
The LCD will ask you to enter the fax  
number you want your faxes to be  
forwarded to.  
c Enter the forwarding number (up to 20  
digits).  
Press OK.  
9
d Press a or b to choose Onor Off.  
Press OK.  
Backup Print  
On  
e Press Stop/Exit.  
IMPORTANT  
If you choose Backup Print On, the  
machine will also print the fax at your  
machine so you will have a copy. This is a  
safety feature in case if there is a power  
failure before the fax is forwarded or a  
problem at the receiving machine. The  
machine can store faxes for up to 60 hours  
if there is a power failure.  
67  
     
Chapter 9  
PC Fax Receive  
9
IMPORTANT  
If you choose Backup Print On, the  
machine will also print the fax at your  
machine so you will have a copy. This is a  
safety feature in case if there is a power  
failure before the fax is forwarded or a  
problem at the receiving machine. The  
machine can store faxes for up to 60 hours  
if there is a power failure.  
If you turn on the PC Fax Receive feature  
your MFC will store received faxes in memory  
and send them to your PC automatically. You  
can then use your PC to view and store these  
faxes.  
Even if you have turned off your PC (at night  
or the weekend, for example), your MFC will  
receive and store your faxes in its memory.  
The LCD will show the number of stored  
faxes received, for example:  
Note  
PC Fax Msg:001  
When you start your PC and the PC Fax  
Receiving software runs, your MFC transfers  
your faxes to your PC automatically.  
• Before you can set up PC Fax Receive  
you must install the MFL-Pro Suite  
software on your PC. Make sure your PC  
is connected and turned on. (For details  
see PC-FAX Receiving in the Software  
User’s Guide on the CD-ROM.)  
To transfer the received faxes to your PC you  
must have the PC-FAX Receiving software  
running on your PC. (For details, see PC-FAX  
Receiving in the Software User’s Guide on  
the CD-ROM.)  
• If your machine has a problem and is  
unable to print faxes in memory, you can  
use this setting to transfer your faxes to a  
PC. (For details, see Error and  
a Press Menu, 2, 5, 1.  
maintenance messages on page 132.)  
b Press a or b to choose  
PC Fax Receive.  
Press OK.  
• PC Fax Receive is not supported in Mac  
OS. (See PC Fax receiving in the  
Software User’s Guide on the CD-ROM.)  
c Press a or b to choose <USB>, or your  
computer name if the machine is  
connected to a network.  
Press OK.  
d Press a or b to choose Onor Off.  
Backup Print  
On  
Press OK.  
e Press Stop/Exit.  
68  
 
Remote Fax Options  
Changing Remote Fax  
Options  
IMPORTANT  
9
If you choose Backup Print On, the  
machine will also print the fax at your  
machine so you will have a copy. This is a  
safety feature in case if there is a power  
failure before the fax is forwarded or a  
problem at the receiving machine. The  
machine can store faxes for up to 60 hours  
if there is a power failure.  
If received faxes are left in your machine’s  
memory when you change to another  
Remote Fax Option, the LCD will ask you the  
following message:  
Erase All Doc?  
1.Yes 2.No  
or  
Turning off Remote Fax  
Options  
9
Print All Fax?  
1.Yes 2.No  
a Press Menu, 2, 5, 1.  
„ If you press 1, faxes in the memory will be  
erased or printed before the setting  
b Press a or b to choose Off.  
Press OK.  
changes. If a backup copy has already  
been printed it will not be printed again.  
„ If you press 2, faxes in the memory will not  
be erased or printed and the setting will be  
unchanged.  
Note  
The LCD will give you options if there are  
received faxes still in your machine’s  
memory. (See Changing Remote Fax  
Options on page 69.)  
If received faxes are left in the machine’s  
memory when you change to  
9
PC Fax Receivefrom another remote fax  
option (Fax Forwardor Fax Storage),  
the LCD will ask you the following message:  
c Press Stop/Exit.  
Send Fax to PC?  
1.Yes 2.No  
„ If you press 1, faxes in the memory will be  
sent to your PC before the setting  
changes.  
„ If you press 2, faxes in the memory will not  
be erased or transferred to your PC and  
the setting will be unchanged.  
69  
     
Chapter 9  
Using your Remote Access  
Code  
Remote retrieval  
9
9
The remote retrieval feature lets you retrieve  
your stored fax messages when you are not  
at the machine. You can call your machine  
from any touch tone phone or fax machine,  
then use the Remote Access Code to retrieve  
your messages.  
a Dial your fax number from a telephone  
or another fax machine using touch  
tone.  
b When your machine answers, during a  
period of silence enter your Remote  
Access Code  
Setting a Remote Access  
Code  
9
c The machine signals if it has received  
messages:  
The Remote Access Code feature lets you  
access the remote retrieval features when  
you are away from your machine. Before you  
use the remote access and retrieval features,  
you have to set up your own code. The  
default code is an inactive code: – – –l.  
„ No beeps  
No messages received.  
„ 1 long beep  
Fax message received.  
a Press Menu, 2, 5, 2.  
d The machine gives two short beeps to  
tell you to enter a command. The  
machine will hang up if you wait longer  
than 30 seconds before entering a  
command. If you enter an invalid  
command the machine will beep three  
times.  
b Enter a three-digit code using the  
numbers 0–9, l or #.  
Press OK.  
c Press Stop/Exit.  
Note  
e Press 9 0 to reset the machine when you  
have finished.  
Do not use the same code used for your  
Remote Activation code (l51 (l91 for New  
Zealand)) or Remote Deactivation code  
(#51 (#91 for New Zealand)).(See  
Changing the Remote Codes  
f Hang up.  
Note  
on page 60.)  
• If your machine is set to Manualmode,  
you can still access the remote retrieval  
features. Dial the fax number as normal  
and let the machine ring. After  
approximately 50 seconds for Australia  
and 100 seconds for other contries you  
will hear a long beep to tell you to enter the  
remote access code. You will then have  
30 seconds to enter the code.  
You can change your code at any time. If you  
want to make your code inactive, press  
Clear/Back and OK in b to restore the  
default setting – – –l.  
• This function may not be available in some  
countries e.g. Australia.  
70  
       
Remote Fax Options  
Retrieving fax messages  
9
Changing the Fax Forwarding  
number  
9
a Dial your fax number from a telephone  
or another fax machine using touch  
tone.  
You can change the default setting of your fax  
forwarding number from another telephone or  
fax machine using touch tone.  
b When your machine answers, during a  
period of silence enter your Remote  
Access Code (3 digits followed by l). If  
you hear one long beep, you have  
messages.  
a Dial your fax number from a telephone  
or another fax machine using touch  
tone.  
b When your machine answers, enter  
your Remote Access Code (3 digits  
followed by l) during a period of silence.  
If you hear one long beep, you have  
messages.  
c When you hear two short beeps, use the  
dial pad to press 9 6 2.  
d Wait for a long beep, and then use the  
dial pad to enter the number of the  
remote fax machine where you want  
your fax messages sent, followed by ##  
(up to 20 digits).  
c When you hear two short beeps, use the  
dial pad to press 9 5 4.  
d Wait for a long beep, and then use the  
dial pad to enter the new number of the  
remote fax machine where you want  
your fax messages forwarded followed  
by ## (up to 20 digits).  
e Hang up after you hear your machine  
beep. Your machine will call the other  
machine, which will then print your fax  
messages.  
9
e Press 9 0 to reset the machine when you  
Note  
have finished.  
You can insert a pause in a fax number by  
using the # key.  
f Hang up after you hear your machine  
beep.  
Note  
You can insert a pause in a fax number by  
using the # key.  
71  
       
Chapter 9  
Remote fax commands  
9
Follow the commands below to access features when you are away from the machine. When you  
call the machine and enter your Remote Access Code (3 digits followed by l), the system will give  
two short beeps and you must enter a remote command.  
Remote commands  
95 Change the fax forwarding or  
Operation details  
fax storage settings  
1 OFF  
You can choose Offafter you have retrieved or erased all your  
messages.  
2 Fax Forwarding  
4 Fax Forwarding number  
6 Fax Storage  
One long beep means the change is accepted. If you hear three  
short beeps, you cannot change because the conditions have  
not been met (for example, registering a fax forwarding  
number). You can register the maximum number of rings. (See  
Changing the Fax Forwarding number on page 71.) Once you  
have registered the number, fax forwarding will work.  
96  
Retrieve a fax  
2 Retrieve all faxes  
Enter the number of a remote fax machine to receive stored fax  
messages. (See Retrieving fax messages on page 71.)  
3 Erase faxes from the memory  
If you hear one long beep, fax messages have been erased  
from the memory. (The machine will print any unprinted faxes  
in memory before erasing them.)  
97  
98  
Check the receiving status  
1 Fax  
You can check whether your machine has received any faxes.  
If yes, you will hear one long beep. If no, you will hear three  
short beeps.  
Change the Receive Mode  
1 External TAD  
2 Fax/Tel  
If you hear one long beep, your change has been accepted.  
3 Fax Only  
90  
Exit  
Press 9 0 to exit remote retrieval. Wait for the long beep, then  
replace the handset.  
72  
 
Polling  
10  
10  
Polling lets you set up your machine so other  
people can receive faxes from you, but they  
pay for the call. It also lets you call somebody  
else’s fax machine and receive a fax from it,  
so you pay for the call. The polling feature  
needs to be set up on both machines for this  
to work. Not all fax machines support polling.  
Delayed polling  
10  
Delayed polling lets you set the machine to  
begin polling receive at a later time. You can  
only set up one delayed polling operation.  
a Make sure you are in Fax mode  
b Press Menu, 2, 1, 8.  
.
Polling receive  
10  
c Press a or b to choose Timer.  
Press OK.  
Polling receive lets you call another fax  
machine to receive a fax.  
d Enter the time (in 24-hour format) you  
want to begin polling.  
a Make sure you are in Fax mode  
b Press Menu, 2, 1, 8.  
.
Press OK.  
For example, enter 21:45 for 9:45 PM.  
e Enter the fax number you are polling.  
Press Start.  
c Press a or b to choose Standard.  
Press OK.  
The machine makes the polling call at  
the time you entered.  
d Enter the fax number you are polling.  
Press Start.  
Note  
If the other fax machine that you are  
calling has not been set-up for Polling,  
you will receive the message  
Connection Fail.  
Secure polling  
10  
10  
Secure polling lets you restrict who can get  
the documents you set up to be polled.  
Secure polling only works with Brother fax  
machines. If you want to get a fax from a  
secured Brother machine you have to enter  
the secure code.  
a Make sure you are in Fax mode  
b Press Menu, 2, 1, 8.  
.
c Press a or b to choose Secure.  
Press OK.  
d Enter a four-digit secure code.  
Press OK.  
This is the security code of the fax  
machine you are polling.  
e Enter the fax number you are polling.  
f Press Start.  
73  
       
Chapter 10  
Sequential polling  
10  
Polled transmit  
10  
Sequential polling lets you request  
documents from several fax machines in one  
operation.  
Polled transmit lets you set up your machine  
to wait with a document so another fax  
machine can call and retrieve it.  
a Make sure you are in Fax mode  
b Press Menu, 2, 1, 8.  
.
Setup for polled transmit  
10  
a Make sure you are in Fax mode  
b Load your document.  
.
c Press a or b to choose Standard,  
Secureor Timer.  
Press OK.  
c Press Menu, 2, 2, 6.  
d Choose one of the options below.  
d Press a or b to choose Standard.  
Press OK.  
„ If you choose Standardgo to  
step e.  
„ If you choose Secure, enter a four-  
digit number, press OK, go to  
step e.  
e Press 2 to choose 2.Noif you do not  
want to enter more settings when the  
LCD asks you the following message:  
„ If you chose Timer, enter the time  
(in 24-hours format) you want to  
begin polling and press OK, go to  
step e.  
Next  
1.Yes 2.No  
f Press Start.  
g If you are using the scanner glass, the  
LCD will prompt you to choose one of  
the options below:  
Note  
If you did not enter the correct  
Secure Code, you will receive the  
message Disconnected.  
Next Page?  
1.Yes 2.No(Send)  
e Specify the destination fax machines  
you want to poll by using One Touch,  
Speed Dial, Search, a Group or the dial  
pad. You must press OK between each  
location.  
„ Press 1 to send another page.  
Go to step h.  
„ Press 2 or Start to send the  
document.  
h Place the next page on the scanner  
glass, press OK. Repeat steps g and  
h for each additional page.  
Your machine will automatically send  
the fax.  
f Press Start.  
Press Stop/Exit while the machine is dialling  
to cancel the polling process.  
To cancel all sequential polling receive jobs,  
press Menu, 2, 7. (See Checking and  
cancelling waiting jobs on page 43.)  
74  
           
Polling  
Setup for polled transmit with  
a secure code  
Note  
10  
The document will be stored and can be  
retrieved from any other fax machine until  
you delete the fax from memory.  
Secure polling lets you restrict who can get  
the documents you set up to be polled.  
Secure polling only works with Brother fax  
machines. If another person wants to retrieve  
a fax from your machine they will have to  
enter the secure code.  
To delete the fax from memory, press  
Menu, 2, 7. (See Checking and cancelling  
waiting jobs on page 43.)  
a Make sure you are in Fax mode  
b Load your document.  
.
c Press Menu, 2, 2, 6.  
d Press a or b to choose Secure.  
Press OK.  
e Enter a four-digit number.  
Press OK.  
f Press 2 to choose 2.Noif you do not  
want to enter more settings when the  
LCD asks you the following message:  
Next  
1.Yes 2.No  
g Press Start.  
10  
h If you use the scanner glass, the LCD  
will prompt you to choose one of the  
options below:  
Next Page?  
1.Yes 2.No(Send)  
„ Press 1 to send another page.  
Go to step i.  
„ Press 2 or Start to send the  
document.  
i Place the next page on the scanner  
glass, press OK. Repeat steps h and  
i for each additional page.  
Set Next Page  
Then Press OK  
Your machine will automatically send  
the fax.  
75  
     
Printing reports  
11  
11  
a Press Menu, 2, 4, 1.  
Fax reports  
11  
b Press a or b to choose On, On+Image,  
Offor Off+Image.  
Some fax reports (transmission verification  
and fax journal) can be printed automatically  
and manually.  
Press OK.  
c Press Stop/Exit.  
Transmission verification  
report  
Fax Journal  
11  
11  
You can set the machine to print a fax journal  
(activity report) at specific intervals (every 50  
faxes, 6, 12 or 24 hours, 2 or 7 days). The  
default setting is Every 50 Faxes, this  
means that your machine will print the journal  
when the machine has stored 50 jobs.  
You can use the Transmission Verification  
Report as proof that you sent a fax. This  
report lists the receiving party’s name or fax  
number, the time and date of transmission,  
duration of transmission, number of pages  
sent, and whether or not the transmission  
was successful.  
If you set the interval to Off, you can still print  
the report by following the steps on the next  
page.  
There are several settings available for the  
Transmission Verification Report:  
„ On: Prints a report after every fax you  
a Press Menu, 2, 4, 2.  
send.  
b Press a or b to choose an interval.  
Press OK.  
„ On+Image: Prints a report after every fax  
you send. A portion of the fax’s first page  
appears on the report.  
If you choose 7 days, you will be asked  
to choose a day when you want the 7  
day countdown to begin.  
„ Off: Prints a report only if your fax is  
unsuccessful due to a transmission error.  
Offis the default setting.  
c Enter the time to begin printing, in  
24 hour format.  
„ Off+Image: Prints a report only if your  
fax is unsuccessful due to a transmission  
error. A portion of the fax’s first page  
appears on the report.  
Press OK.  
For example: enter 19:45 for 7:45 PM.  
d Press Stop/Exit.  
If you choose 6, 12, 24 hours, 2 or 7 days, the  
machine will print the report at the selected  
time and then erase all jobs from its memory.  
If the machine’s memory becomes full with  
200 jobs before the time you chose has  
passed, the machine will print the journal  
early and then erase all jobs from memory.  
Note  
• If your transmission is successful, OKwill  
appear next to RESULTon the  
Transmission Verification Report. If  
transmission is not successful, ERRORwill  
appears next to RESULT.  
• If you choose On+Imageor Off+Image,  
the image will only appear on the  
Transmission Verification Report if Real  
Time Transmission is set to Off. (See  
Real Time Transmission on page 42.)  
If you want an extra report before it is due to  
print, you can print it manually without erasing  
the jobs from memory.  
76  
       
Printing reports  
How to print a report  
11  
Reports  
11  
The following reports are available:  
a Press Menu, 6.  
1 XMIT Verify  
b Do one of the following:  
Displays the Transmission Verification  
Report for your last outgoing 200 faxes  
and prints the last report.  
„ Press a or b to choose the report you  
want.  
Press OK.  
2 Help List  
„ Enter the number of the report you  
Prints a list of commonly used functions to  
help you program your machine.  
want to print. For example, press 2 to  
print the Help List.  
3 Tel Index List  
c Press Start.  
d Press Stop/Exit.  
Prints a list of names and numbers stored  
in the One Touch and Speed Dial memory  
in numerical or alphabetical order.  
4 Fax Journal  
Prints a list of information about your last  
200 incoming and outgoing faxes. (TX:  
transmit.) (RX: receive.)  
5 User Settings  
Print a list of your current settings.  
6 Network Config  
Lists your network settings.  
7 Order Form  
You can print an accessories order form to  
fill out and send to your Brother dealer.  
11  
77  
       
Chapter 11  
78  
Section III  
Copy  
III  
Making copies  
80  
 
Making copies  
12  
12  
Making multiple copies  
12  
How to copy  
12  
a Make sure you are in Copy mode  
b Load your document.  
.
Entering copy mode  
12  
Press  
(Copy) to enter Copy mode.  
c Use the dial pad to enter the number of  
copies (up to 99).  
d Press Start.  
Note  
1
2
3
4
5
Stack/Sort/Duplex  
To sort your copies, see Sorting copies  
using the ADF on page 83.  
Copy ratio and copy layout  
Contrast  
Quality  
Stop copying  
12  
Number of copies  
To stop copying, press Stop/Exit.  
Making a single copy  
12  
a Make sure you are in Copy mode  
b Load your document.  
c Press Start.  
.
80  
           
Making copies  
When set to Auto, the machine calculates  
the reduction ratio that best fits the paper size  
the paper tray is set to.(See Paper Size  
on page 22.)  
Copy options  
(temporary settings)  
12  
When you want to quickly change the copy  
Autois only available when using the ADF.  
settings temporarily for the next copy, use the  
temporary Copy keys. You can use different  
combinations.  
Custom(25-400%)allows you to enter a  
ratio from 25%to 400%.  
To enlarge or reduce the next copy follow the  
instructions below:  
a Make sure you are in Copy mode  
b Load your document.  
.
The machine returns to its default settings  
one minute after copying, unless you have  
set the Mode Timer to 30 seconds or less.  
(See Mode Timer on page 21.)  
c Use the dial pad to enter the number of  
copies (up to 99).  
d Press Enlarge/Reduce.  
e Do one of the following:  
Enlarging or reducing the  
image copied  
12  
„ Press a or b to choose the  
enlargement or reduction ratio you  
want.  
You can choose the following enlargement or  
reduction ratios:  
Press OK.  
Press  
100%*  
„ Press a or b to choose  
Custom(25-400%).  
97% LTRiA4  
Press OK.  
94% A4iLTR  
Use the dial pad to enter an  
enlargement or reduction ratio from  
25%to 400%. (For example, press  
5 3 to enter 53%.)  
91% Full Page  
85% LTRiEXE  
83% LGLiA4  
12  
Press OK.  
78% LGLiLTR  
f Press Start.  
70% A4iA5  
50%  
Note  
Custom(25-400%)  
Auto  
• Page Layout Options 2 in 1(P), 2 in 1(L),  
4 in 1(P) or 4 in 1(L) are not available with  
Enlarge/Reduce.  
200%  
141% A5iA4  
• (P) means Portrait and (L) means  
Landscape.  
104% EXEiLTR  
* The factory setting is shown in Bold with an  
asterisk.  
81  
   
Chapter 12  
Using the Options key  
12  
Use the Options key to quickly set the following copy settings temporarily for the next copy.  
Press  
Menu selections  
Options  
Page  
Press a or b, then press OK  
Press a or b, then press OK  
Stack/Sort  
Stack*  
83  
83  
Sort  
(appears when the document is  
in the ADF)  
Quality  
Auto*  
Photo  
Text  
Brightness  
b-nnnno+a  
b-nnnon+a  
b-nnonn+a*  
b-nonnn+a  
b-onnnn+a  
b-nnnno+a  
b-nnnon+a  
b-nnonn+a*  
b-nonnn+a  
b-onnnn+a  
Off(1 in 1)*  
2 in 1 (P)  
2 in 1 (L)  
4 in 1 (P)  
4 in 1 (L)  
MP>T1* or MP>T1>T2*  
T1>MPor T1>T2>MP  
83  
84  
84  
85  
Contrast  
Page Layout  
Tray Select  
1
#1(XXX)  
1
#2(XXX)  
1
MP(XXX)  
1
“XXX” is the paper size. (T2 or  
#2 appears only if you installed  
the optional paper tray.)  
The factory settings are shown in Bold with an asterisk.  
82  
   
Making copies  
d Press Options.  
Sorting copies using the ADF  
12  
Press a or b to choose Quality.  
Press OK.  
You can sort multiple copies. Pages will be  
stacked in the order 1 2 3, 1 2 3, 1 2 3, and so  
on.  
e Press a or b to choose Auto, Photoor  
Text.  
Press OK.  
a Make sure you are in Copy mode  
.
f Press Start.  
To change the default setting, follow the  
b Unfold the ADF output tray and place  
your document face down in the ADF  
input tray.  
steps below:  
c Use the dial pad to enter the number of  
a Press Menu, 3, 1.  
copies (up to 99).  
b Press a or b to choose the copy quality.  
Press OK.  
d Press Options and a or b to choose  
Stack/Sort.  
Press OK.  
c Press Stop/Exit.  
e Press a or b to choose Sort.  
Press OK.  
Adjusting Contrast and  
Brightness  
12  
f Press Start.  
Brightness  
12  
Improving copy quality  
12  
Adjust the copy brightness to make copies  
darker or lighter.  
You can choose from a range of quality  
settings. The default setting is Auto.  
To temporarily change the copy brightness  
„ Auto  
setting, follow the steps below:  
Auto is the recommended mode for  
ordinary printouts. Suitable for documents  
that contain both text and photographs.  
a Make sure you are in Copy mode  
b Load your document.  
.
„ Text  
12  
c Use the dial pad to enter the number of  
Suitable for documents containing only  
text.  
copies (up to 99).  
d Press Options.  
„ Photo  
Press a or b to choose Brightness.  
Press OK.  
Suitable for copying photographs.  
To temporarily change the quality setting,  
follow the steps below:  
e Press a to make a lighter copy or press  
b to make a darker copy.  
Press OK.  
a Make sure you are in Copy mode  
b Load your document.  
.
f Press Start.  
c Use the dial pad to enter the number of  
copies (up to 99).  
83  
           
Chapter 12  
To change the default setting follow the steps  
below:  
Making N in 1 copies  
(page layout)  
12  
a Press Menu, 3, 2.  
You can reduce the amount of paper used  
when copying by using the N in 1 copy  
feature. This allows you to copy two or four  
pages onto one page, which lets you save  
paper.  
b Press a to make a lighter copy or press  
b to make a darker copy.  
Press OK.  
c Press Stop/Exit.  
IMPORTANT  
• Please make sure the paper size is set to  
Contrast  
12  
Letter, A4, Legalor Folio.  
Adjust the contrast to help an image look  
sharper and more vivid.  
• (P) means Portrait and (L) means  
Landscape.  
To temporarily change the contrast setting,  
follow the steps below:  
• You cannot use the Enlarge/Reduce  
setting with the N in 1 feature.  
a Make sure you are in Copy mode  
b Load your document.  
.
a Make sure you are in Copy mode  
b Load your document.  
.
c Use the dial pad to enter the number of  
copies (up to 99).  
c Use the dial pad to enter the number of  
d Press Options.  
Press a or b to choose Contrast.  
Press OK.  
copies (up to 99).  
d Press Options.  
Press a or b to choose Page Layout.  
Press OK.  
e Press a or b to increase or decrease the  
contrast.  
Press OK.  
e Press a or b to choose 2 in 1 (P),  
2 in 1 (L), 4 in 1 (P),  
4 in 1 (L)or Off(1 in 1).  
Press OK.  
f Press Start.  
To change the default setting follow the steps  
below:  
f Press Start to scan the page.  
If you placed the document in the ADF,  
the machine scans the pages and starts  
printing.  
a Press Menu, 3, 3.  
b Press a or b to increase or decrease the  
contrast. Press OK.  
If you are using the scanner glass, go  
to step g.  
c Press Stop/Exit.  
g After the machine scans the page,  
press 1 to scan the next page.  
Next Page?  
1.Yes 2.No  
84  
           
Making copies  
h Put the next page on the scanner glass.  
Press OK.  
Tray selection  
12  
Repeat steps g and h for each page of  
the layout.  
You can change the Tray Use only for the  
next copy.  
i After all the pages have been scanned,  
press 2 in step g to finish.  
a Make sure you are in Copy mode  
b Load your document.  
.
Place the document face down in the  
direction shown below:  
c Use the dial pad to enter the number of  
12  
copies (up to 99).  
„ 2 in 1 (P)  
d Press Options.  
Press a or b to choose Tray Select.  
Press OK.  
„ 2 in 1 (L)  
e Press a or b to choose the MP>T1>T2,  
T1>T2>MP, #1(XXX), #2(XXX)or  
MP(XXX).  
Press OK.  
„ 4 in 1 (P)  
„ 4 in 1 (L)  
f Press Start.  
Note  
• T2 or #2 appears only if the optional paper  
tray is installed.  
• T2 or #2 is available for MFC-8380DN.  
• To change the default setting for Tray  
Select, see Tray Use in copy mode  
on page 22.  
12  
85  
     
Chapter 12  
MFC-8380DN  
„ 1sidedi2sided L  
Portrait  
Duplex (2-sided)  
copying  
12  
If you want to use the duplex copy feature,  
load your document in the ADF.  
1
If you get an Out of Memorymessage while  
you are making duplex copies, try installing  
extra memory. (See Out of memory message  
on page 88.)  
1
2
Landscape  
1
Duplex Copy  
(long edge flip)  
1
2
12  
MFC-8370DN  
„ 1sidedi2 sided L  
Portrait  
„ 2sidedi2sided  
Portrait  
1
1
1
1
2
Landscape  
Landscape  
1
1
1
1
2
„ 2sided Li1sided  
Portrait  
a Make sure you are in Copy mode  
.
1
b Unfold the ADF output tray and place  
your document face down in the ADF  
input tray.  
1
2
Landscape  
c Enter the number of copies (up to 99)  
using the dial pad.  
1
d Press Duplex and a or b to select  
1sidedi2sided L.  
1
2
Press OK.  
a Make sure you are in Copy mode  
.
e Press Start to copy the document.  
b Unfold the ADF output tray and place  
your document face down in the ADF  
input tray.  
86  
   
Making copies  
c Enter the number of copies (up to 99)  
d Press Duplex and a or b to select  
1sidedi2sided L.  
using the dial pad.  
Press OK.  
d Press Duplex and a or b to select  
1sidedi2sided L,  
e Press Start to copy the document.  
MFC-8380DN  
2sided i 2sidedor  
2Sided Li1Sided.  
„ Advanced 2sided Si1sided  
Portrait  
Duplex  
1sidedi2sided Le  
Press OK.  
1
e Press Start to copy the document.  
1
Note  
2
• Duplex copy using a 2-sided legal size  
document is not available.  
Landscape  
• (L) means Long edge and (S) means  
Short edge.  
1
1
2
„ Advanced 1sidedi2sided S  
Portrait  
Advanced Duplex Copy  
(short edge flip)  
12  
MFC-8370DN  
„ 1sidedi2sided S  
Portrait  
1
1
2
1
Landscape  
1
1
2
1
12  
Landscape  
2
a Make sure you are in Copy mode  
.
1
1
b Unfold the ADF output tray and place  
your document face down in the ADF  
input tray.  
2
a Make sure you are in Copy mode  
.
c Enter the number of copies (up to 99)  
b Unfold the ADF output tray and place  
your document face down in the ADF  
input tray.  
using the dial pad.  
d Press Duplex and a or b to select  
Advanced.  
Press OK.  
c Enter the number of copies (up to 99)  
using the dial pad.  
87  
 
Chapter 12  
e Press a or b to select  
2Sided Si1Sidedor  
Out of memory  
message  
1sidedi2sided S. Press OK.  
12  
f Press Start to copy the document.  
If the memory becomes full while you are  
making copies, the LCD message will guide  
you through the next step.  
Note  
• Duplex copy using a 2-sided legal size  
document is not available.  
If you get an Out of Memorymessage  
while scanning a subsequent page, you will  
have the option to press Start to copy the  
pages scanned so far, or to press Stop/Exit  
to cancel the operation.  
• (L) means Long edge and (S) means  
Short edge.  
To gain extra memory, you can do the  
following:  
„ Print the faxes that are in the memory.  
(See Out of Paper Reception on page 50.)  
„ You can turn off Fax Storage. (See  
Turning off Remote Fax Options  
on page 69.)  
Note  
When you get an Out of Memory  
message, you may be able to make  
copies if you first print incoming faxes in  
the memory to restore the memory to  
100%.  
88  
   
Section IV  
Direct printing  
IV  
Printing data from a USB Flash memory drive  
or a digital camera supporting mass storage 90  
 
Printing data from a USB Flash  
memory drive or a digital camera  
supporting mass storage  
13  
13  
With the Direct Print feature, you do not need  
a computer to print data. You can print by just  
plugging your USB Flash memory drive into  
the machine’s USB direct interface. You can  
also connect and print directly from a camera  
set to USB mass storage mode.  
Creating a PRN or  
PostScript 3™ file for  
direct printing  
®
13  
Note  
Note  
The screens in this section may vary  
depending on your application and  
operating system.  
• Some USB Flash memory drives may not  
work with the machine.  
• If your camera is in PictBridge mode, you  
cannot print data. Please refer to the  
documentation supplied with your camera  
to switch from PictBridge mode to mass  
storage mode.  
a From the menu bar of an application,  
click File, then Print.  
b Choose Brother MFCXXXX Printer (1)  
and check the Print to file box (2).  
Click Print.  
Supported file formats  
13  
1
2
Direct Print supports the following file  
formats:  
1
„ PDF version 1.7  
„ JPEG  
„ Exif + JPEG  
„ PRN (created by Brother driver)  
„ TIFF (scanned by all MFC or DCP Brother  
models)  
®
„ PostScript 3™ (created by the Brother  
BRScript3 printer driver)  
c Choose the folder you want to save the  
file to and enter the file name if you are  
prompted to.  
„ XPS version 1.0  
1
PDF data including a JBIG2 image file, a JPEG2000  
image file or transparency files are not supported.  
If you are prompted for a file name only,  
you can also specify the folder you want  
to save the file in by entering the  
directory name. For example:  
C:\Temp\FileName.prn  
If you have a USB Flash memory drive  
or digital camera connected to your  
computer, you can save the file directly  
to the USB Flash memory drive.  
90  
       
Printing data from a USB Flash memory drive or a digital camera supporting mass storage  
• If the current restricted user ID you are  
Printing data directly  
using is restricted for the Direct Print  
function from Secure Function Lock 2.0,  
but other restricted users (including Public  
mode settings) are allowed access,  
Access Deniedwill appear on the LCD  
and then the machine will ask your name.  
If you are a restricted user with access to  
Direct Print, press a or b to choose your  
name, press OK and enter your four-digit  
password.  
from the USB Flash  
memory drive or digital  
camera supporting  
mass storage  
13  
a Connect your USB Flash memory drive  
or digital camera to the USB direct  
interface (1) on the front of the machine.  
• If your administrator has set a page limit  
for Direct Print and the machine has  
already reached the maximum number of  
pages, the LCD will show  
Limit Exceededwhen you insert a  
USB flash memory drive or digital camera.  
1
b When the machine has recognized the  
USB flash memory drive or digital  
camera, the Direct key turns blue.  
Press the Direct key.  
c Press a or b to choose the folder name  
or file name you want to print.  
Press OK.  
If you have chosen the folder name,  
press a or b to choose the file name you  
want to print.  
1
Press OK.  
Note  
• Your digital camera must be switched  
from PictBridge mode to mass storage  
mode.  
Note  
For MFC-8380DN  
• If you want to print an index of the files,  
choose Index Print, and then press  
OK. Press Start to print the data.  
13  
• If the Direct Print setting of Secure  
Function Lock 2.0 is set to Offfor all  
users (including Public mode settings),  
Not Availablewill appear on the LCD  
and then the machine will go back to the  
Ready mode. You cannot access to the  
Direct Print function.  
• File names that are stored in your USB  
Flash memory drive can be displayed  
using the following characters on the LCD:  
A B C D E F G H I J K L M N O P Q R S T  
U V W X Y Z 0 1 2 3 4 5 6 7 8 9 $ % ’ ` -  
@ { } ~ ! # ( ) & _ ^  
91  
 
Chapter 13  
d Do one of the following:  
• DO NOT remove the USB Flash memory  
drive or digital camera from the USB direct  
interface until the machine has finished  
printing.  
„ Press a or b to choose a setting you  
need to change and press OK, and  
then press a or b to choose an option  
for the setting and press OK.  
„ If you do not need to change the  
current default settings, go to  
step e.  
Note  
• If you want to change the default setting  
for the paper tray to feed paper from,  
press Menu, 1, 6, 3 to change the paper  
tray setting.  
Print File Set  
Paper Size  
e
• You can change the default settings for  
Direct Print by using the control panel  
when the machine is not in the Direct Print  
mode. Press Menu, 5 to enter the  
USB Direct I/Fmenu. (See Menu  
table on page 165.)  
Note  
• You can choose the following settings:  
Paper Size  
Media Type  
Multiple Page  
Orientation  
Duplex  
Understanding the  
error messages  
13  
Collate  
Tray Use  
Once you are familiar with the types of errors  
that can occur while you print data from the  
USB Flash memory drive or digital camera  
with Direct Print, you can easily identify and  
troubleshoot any problems.  
Print Quality  
PDF Option  
• Depending on the file type, some of  
these settings may not appear.  
„ Out of Memory  
This message will appear if you are  
working with images that are too large for  
the machine's memory.  
e Press Start if you have finished.  
f Press the dial pad key to enter the  
number of copies you want.  
Press OK.  
„ Unusable Device  
This message will appear if you connect  
an incompatible or broken device to the  
USB direct interface. To clear the error,  
unplug the device from the USB direct  
interface.  
g Press Start to print the data.  
IMPORTANT  
• To prevent damage to your machine, DO  
NOT connect any device other than a  
digital camera or USB Flash memory drive  
to the USB direct interface.  
(See Error and maintenance messages  
on page 132 for the detailed solution.)  
92  
       
Section V  
Software  
V
Software and Network features  
94  
 
Software and Network features  
14  
14  
The HTML User’s Guide on the CD-ROM  
includes the Software User's Guide and  
Network User's Guide for features available  
when connected to a computer (for example,  
printing and scanning). These guides have  
easy to use links that, when clicked, will take  
you directly to a particular section.  
How to read the HTML  
User’s Guide  
14  
This is a quick reference for using the HTML  
User’s Guide.  
Windows®  
14  
You can find information on these features:  
„ Printing  
„ Scanning  
Note  
If you have not installed the software, see  
®
„ ControlCenter3 (Windows )  
®
Viewing documentation (Windows )  
on page 3.  
„ ControlCenter2 (Macintosh)  
„ Remote Setup  
a From the Start menu, point to Brother,  
MFC-XXXX from the programs group,  
then click  
„ Faxing from your computer  
„ Network Faxing  
User's Guides in HTML format.  
„ Network Printing  
„ Network Scanning  
b Click on the manual you want  
(SOFTWARE USER'S GUIDE or  
NETWORK USER'S GUIDE) from the  
Top Menu.  
Note  
See Accessing the Software User’s Guide  
and Network User’s Guide on page 3.  
94  
     
Software and Network features  
c Click the heading you would like to view  
Macintosh  
14  
from the list at the left of the window.  
a Make sure your Macintosh is turned on.  
Insert the Brother CD-ROM into your  
CD-ROM drive.  
b Double-click the Documentation icon.  
c Double-click your language folder, and  
then double-click the top.html file.  
d Click on the manual you want  
(SOFTWARE USER'S GUIDE or  
NETWORK USER'S GUIDE) in the top  
menu, and then click the heading you  
would like to read from the list at the left  
of the window.  
14  
95  
 
Chapter 14  
96  
Section VI  
Appendixes  
VI  
Safety and legal  
Options  
98  
113  
Troubleshooting and routine maintenance 115  
Menu and features  
Specifications  
Glossary  
163  
181  
195  
 
Safety and legal  
A
A
Choosing a location  
A
Put your machine on a flat, stable surface that is free of vibration and shocks, such as a desk. Put  
the machine near a telephone socket and a standard grounded electrical socket. Choose a  
location where the temperature remains between 10°C and 32.5°C and the humidity is between  
20% to 80% (without condensation.)  
WARNING  
DO NOT expose the machine to direct sunlight, excessive heat, open flames, salty or corrosive  
gasses, moisture or dust.  
DO NOT place the machine near heaters, air conditioners, refrigerators, water or chemicals.  
CAUTION  
Avoid placing your machine in a high-traffic area.  
Avoid placing your machine on a carpet.  
DO NOT connect your machine to electrical sockets controlled by wall switches or automatic  
timers, or to the same circuit as large appliances that might disrupt the power supply.  
Disruption of power can wipe out information in the machine’s memory.  
Avoid interference sources, such as other cordless telephone systems or speakers.  
Make sure cables leading to the machine do not constitute a trip hazard.  
98  
   
Safety and legal  
To use the machine safely  
A
Please keep these instructions for later reference and read them before attempting any  
maintenance.  
WARNING  
There are high voltage electrodes inside the machine. Before you clean the inside of the  
machine, make sure you have unplugged the telephone line cord first and then the power cord  
from the electrical socket. Doing this will prevent an electrical shock.  
DO NOT handle the plug with wet hands. Doing this might cause an electrical shock.  
Always make sure the plug is fully inserted.  
This product must be installed near an electrical socket that is easily accessible. In case of an  
emergency, you must unplug the power cord from the electrical socket to shut off the power  
completely.  
Plastic bags are used in the packing of your machine and drum unit. To avoid the danger of  
suffocation, keep these bags away from babies and children.  
DO NOT use flammable substances, any types of spray or any organic solvent/liquids contains  
alcohol or ammonia to clean the inside or outside of the machine. Doing this may cause a fire  
or electrical shock. See Routine maintenance on page 146 for how to clean the machine.  
A
99  
 
DO NOT use a vacuum cleaner to clean up scattered toner. Doing this might cause the toner  
dust to ignite inside the vacuum cleaner, potentially starting a fire. Please carefully clean the  
toner dust with a dry, lint-free soft cloth and dispose of it according to local regulations.  
Use caution when installing or modifying telephone lines. Never touch telephone wires or  
terminals that are not insulated unless the telephone line has been unplugged at the wall socket.  
Never install telephone wiring during a lightning storm. Never install a telephone wall socket in  
a wet location.  
When using your telephone equipment, basic safety precautions should always be followed to  
reduce the risk of fire, electrical shock and injury to people, including the following:  
1 DO NOT use this product near water, for example, near a bath tub, wash bowl, kitchen sink  
or washing machine, in a wet basement or near a swimming pool.  
2 Avoid using this product during an electrical storm. There may be a remote risk of electric  
shock from lightning.  
3 DO NOT use this product to report a gas leak in the vicinity of the leak.  
4 DO NOT dispose of batteries in a fire. They may explode. Check with local codes for possible  
special disposal instructions.  
5 We DO NOT advise using an extension lead.  
6 Never install telephone wiring during a lightning storm. Never install a telephone wall socket  
in a wet location.  
7 If any cables become damaged, disconnect your machine, and contact your Brother dealer.  
8 DO NOT place any objects on the machine, or obstruct the air vents.  
9 This product should be connected to an adjacent grounded AC power source within the  
range indicated on the rating label. DO NOT connect it to a DC power source or inverter. If  
you are not sure, contact a qualified electrician.  
CAUTION  
After you have just used the machine, some internal parts of the machine will be extremely hot.  
When you open the front or back cover of the machine, DO NOT touch the shaded parts shown  
in the illustrations.  
100  
Safety and legal  
To prevent injuries, be careful not to put your hands on the edge of the machine under the  
scanner or document cover as shown in the illustrations.  
To prevent injuries, be careful not to put your fingers in the areas shown in the illustration.  
When you move the machine, grasp the side hand holds that are located at the bottom of the  
machine.  
IMPORTANT  
The fuser unit is marked with a Caution label. Please DO NOT remove or damage the label.  
A
101  
Important Information  
A
IEC60825-1+A2:2001 Specification  
A
This machine is a Class 1 laser product as defined in IEC60825-1+A2:2001 specifications. The  
label shown below is attached in countries where required.  
This machine has a Class 3B Laser Diode which emits invisible  
CLASS 1 LASER PRODUCT  
APPAREIL À LASER DE CLASSE 1  
laser radiation in the Scanner Unit. The Scanner Unit should not  
be opened under any circumstances.  
LASER KLASSE 1 PRODUKT  
Internal Laser radiation  
Wave length: 770 - 810 nm  
Output: 5 mW max.  
A
Laser Class: Class 3B  
WARNING  
Use of controls, adjustments or performance of procedures other than those specified in this  
manual may result in hazardous radiation exposure.  
102  
   
Safety and legal  
Disconnect device  
A
This product must be installed near an electrical socket that is easily accessible. In case of  
emergencies, you must disconnect the power cord from the electrical socket to shut off power  
completely.  
LAN connection  
A
CAUTION  
DO NOT connect this product to a LAN connection that is subject to over-voltages.  
Radio interference  
A
This product complies with EN55022 (CISPR Publication 22)/Class B.  
International ENERGY STAR® Compliance Statement  
A
®
The purpose of the International ENERGY STAR Program is to promote the development and  
popularization of energy-efficient office equipment.  
®
As an ENERGY STAR Partner, Brother Industries, Ltd. has determined that this product meets  
®
the ENERGY STAR guidelines for energy efficiency.  
A
103  
       
Important Information for Australia  
A
IMPORTANT-For Your Safety  
A
To ensure safe operation the three-pin plug supplied must be inserted only into a standard  
threepin power point which is effectively grounded through the normal household wiring.  
Extension cords used with the equipment must be three-conductor and be correctly wired to  
provide connection to ground. Incorrectly wired extension cords are a major cause of fatalities.  
The fact that the equipment operates satisfactorily does not imply that the power is grounded and  
that the installation is completely safe. For your safety, if in any doubt about the effective  
grounding of the power, consult a qualified electrician.  
Important safety instructions  
A
1 Read all of these instructions.  
2 Save them for later reference.  
3 Follow all warnings and instructions marked on the product.  
4 Unplug this product from the wall socket before cleaning the outside of the machine and the  
scanner glass. DO NOT use liquid or aerosol cleaners. Use a damp cloth for cleaning.  
5 DO NOT use this product near water.  
6 DO NOT place this product on an unstable cart, stand, or table. The product may fall, causing  
serious damage to the product.  
7 Use the product in a well-ventilated area.  
8 Slots and openings in the casing at the back or bottom are provided for ventilation; to ensure  
reliable operation of the product and to protect it from overheating, these openings must not  
be blocked or covered. The openings should never be blocked by placing the product on a bed,  
sofa, rug, or other similar surface. This product should never be placed near or over a radiator  
or heater. This product should never be placed in a built-in installation unless adequate  
ventilation is provided.  
9 This product should be connected to an AC power source within the range indicated on the  
rating label. DO NOT connect it to a DC power source or inverter. If you are not sure, contact  
a qualified electrician.  
10 This product is equipped with a 3-wire grounded plug, a plug having a third (grounded) pin.  
This plug will only fit into a grounded power outlet. This is a safety feature. If you are unable to  
insert the plug into the outlet, call your electrician to replace your obsolete outlet. DO NOT  
defeat the purpose of the grounded plug.  
11 DO NOT place anything on top of the power cord including this machine. DO NOT allow the  
power cord to be stepped on.  
12 DO NOT place anything in front of the machine that will block received faxes. DO NOT place  
anything in the path of received faxes.  
13 DO NOT touch a document during printing.  
104  
     
Safety and legal  
14 Never push objects of any kind into this product through cabinet slots, since they may touch  
dangerous voltage points or short out parts resulting in a risk of fire or electric shock. Never  
spill liquid of any kind on the product.  
15 DO NOT attempt to service this product yourself, because opening or removing covers may  
expose you to dangerous voltage points and/or other risks. Refer all servicing to service  
personnel  
16 Wait until pages have exited the machine before picking them up.  
17 Unplug this product from the wall outlet and refer servicing to Authorised Service Personnel  
under the following conditions:  
„ When the power cord is damaged or frayed.  
„ If liquid has been spilled into the product.  
„ If the product has been exposed to rain or water.  
„ If the product does not operate normally when the operating instructions are followed.  
Adjust only those controls that are covered by the operating instructions. Incorrect  
adjustment of other controls may result in damage and will often require extensive work by  
a qualified technician to restore the product to normal operation.  
„ If the product has been dropped or the casing has been damaged.  
„ If the product exhibits a distinct change in performance, indicating a need for service.  
A
105  
Important Information for New Zealand  
A
IMPORTANT-For Your Safety  
A
To ensure safe operation the three-pin plug supplied must be inserted only into a standard  
threepin power point which is effectively grounded through the normal household wiring.  
Extension cords used with the equipment must be three-conductor and be correctly wired to  
provide connection to ground. Incorrectly wired extension cords are a major cause of fatalities.  
The fact that the equipment operates satisfactorily does not imply that the power is grounded and  
that the installation is completely safe. For your safety, if in any doubt about the effective  
grounding of the power, consult a qualified electrician.  
Important Safety Instructions  
A
1 Read all of these instructions.  
2 Save them for later reference.  
3 Follow all warnings and instructions marked on the product.  
4 Unplug this product from the wall outlet before cleaning the outside of the machine and the  
scanner glass. DO NOT use liquid or aerosol cleaners. Use a damp cloth for cleaning.  
5 The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has  
accepted that the item complies with minimum conditions for connection to its network. It  
indicates no endorsement of the product by Telecom, nor does it provide any sort of warranty.  
Above all, it provides no assurance that any item will work correctly in all respects with another  
item of Telepermitted equipment of a different make or model, nor does it imply that any  
product is compatible with all of Telecom’s network services.  
6 This equipment does not fully meet Telecom’s impedance requirements. Performance  
limitations may occur when used in conjunction with some parts of the network. Telecom will  
accept no responsibility should difficulties arise in such circumstances.  
7 If a charge for local calls is acceptable, the “Dial Button” should not be used for local calls. Only  
the 7-digits of the local number should be dialled from your telephone. DO NOT dial the area  
code digit or the “0 ” prefix.  
8 This equipment shall not be set to make automatic calls to the Telecom ‘111 ’ Emergency  
Service.  
9 This equipment should not be used under any circumstances which may constitute a nuisance  
to other Telecom customers.  
10 Not all telephones will respond to incoming ringing when connected to the extension socket.  
11 The answer delay setting of this equipment shall not be set to less than the default setting as  
this will destroy Caller ID information.  
106  
     
Safety and legal  
12 All persons using this device for recording telephone conversations shall comply with New  
Zealand law. This requires that at least one party to the conversation is to be aware that it is  
being recorded. In addition, the Principles enumerated in the Privacy Act 1993 shall be  
complied with in respect to the nature of the personal information collected, the purpose for its  
collection, how it is to be used and what it disclosed to any other party.  
13 DO NOT place this product on an unstable surface, stand, or table. The product may fall,  
causing serious damage to the product.  
14 Use the product in a well-ventilated area.  
15 Slots and openings in the casing and the back or bottom are provided for ventilation; to ensure  
reliable operation of the product and to protect it from overheating, these openings must not  
be blocked or covered. The openings should never be blocked by placing the product on a bed,  
sofa, rug, or other similar surface. This product should never be placed near or over a radiator  
or heater. This product should not be placed in a built-in installation unless proper ventilation  
is provided.  
16 This product should be connected to an AC power source within the range indicated on the  
rating label. DO NOT connect it to a DC power source or inverter. If you are not sure, contact  
a qualified electrician.  
17 This product is equipped with a 3-wire earthed plug. This plug will fit into only an earthed  
socket. This is a safety feature. If you are unable to insert the plug into the outlet, contact your  
electrician to replace your obsolete socket. DO NOT defeat the purpose of an earthed plug.  
18 DO NOT place anything on top of the power cord including this machine. DO NOT allow the  
power cord to be stepped on.  
19 DO NOT place anything in front of the machine that will block received faxes. DO NOT place  
anything in the path of received faxes.  
20 DO NOT touch a document during printing.  
21 Never push objects of any kind into this product through cabinet slots, since they may touch  
dangerous voltage points or short out parts resulting in a risk of fire or electric shock. Never  
spill liquid of any kind on the product.  
22 DO NOT attempt to service this product yourself, because opening or removing covers may  
expose you to dangerous voltage points and/or other risks. Refer all servicing to service  
personnel.  
23 Unplug this product from the mains power and telephone line sockets, and refer servicing to  
qualified Service Personnel under the following conditions:  
„ If the power cord is damaged or frayed.  
„ If liquid has been spilled into the product.  
„ If the product has been exposed to rain or water.  
A
„ If the product does not operate normally when the operating instructions are followed.  
Adjust only those controls that are covered by the operating instructions. Incorrect  
adjustment of other controls may result in damage and will often require extensive work by  
a qualified technician to restore the product to normal operation.  
„ If the product has been dropped or the casing has been damaged.  
„ If the product exhibits a distinct change in performance, indicating a need for service.  
107  
24 This unit will only work in conjunction with a tone signalling (DTMF) telephone, but some  
telephones are not compatible. Since noise or speech from the telephone can upset dialling  
from this unit, errors may result if the devices are used together in other than quiet conditions.  
25 Where it is necessary to dial prefix digits, such as a Caller Display override code (“0196 ” or  
“0197 ”), this unit will have to be used in conjunction with an associated tone signalling (DTMF)  
telephone.  
26 Note that some telephones are not compatible with this unit and dialling errors may result if the  
two devices are used together in other than quiet conditions. The Telecom Faults Service is  
not to be called should such problems arise. In such cases, it is recommended that the prefix  
and wanted number are dialled manually.  
27 This equipment may not provide for the effective hand-over of a call to another device  
connected to the same line.  
28 This equipment is not capable, under all operating conditions, of correct operation at the higher  
speeds for which it is designed. Telecom will accept no responsibility should difficulties arise  
in such circumstances. This condition typically applies to 56 kbit/s modems and facsimile  
machines operating at >14.4 kbit/s.  
29 When using the Caller Line Identification incorporated in this device, verify the integrity of the  
recorded digits prior to dialling.  
30 Some parameters required for compliance with Telecom’s Telepermit requirements are  
dependent on the equipment (PC) associated with this device. The associated equipment shall  
be set to operate within the following limits for compliance with Telecom’s Specifications:  
„ There shall be no more than 10 call attempts to the same number within any 30 minute  
period for any single manual call initiation, and  
„ The equipment shall go on-hook for a period of not less than 30 seconds between the end  
of one attempt and the beginning of the next call attempt.  
„ Automatic calls to different numbers are spaced such that there is not less than 5 seconds  
between the end of one call attempt and the beginning of another.  
„ Equipment shall be set to ensure that calls are answered within 3 and 30 seconds of the  
receipt of ringing.  
31 In the event of any problem with this device, it is to be disconnected, and a CPE item connected  
to one of its terminal ports may be connected directly in its place. The user should then arrange  
for the product to be repaired. Should the matter be reported to Telecom as a wiring fault and  
the fault is proven to be due to this product, a call out charge will be incurred by the customer.  
32 The caller ID telephone numbers that are displayed and stored in this equipment include the  
caller’s area code but not the toll access “0” prefix. When calling back it is necessary to add a  
“0“ to the telephone number, or if the telephone number is a local number, omit the area code  
digit. If the toll services of a service provider other than Telecom are being used then a toll  
charge may be incurred if the “0” prefix toll access code and area code are used.  
IMPORTANT NOTICE  
A
Under power failure conditions, this telephone may not operate. Please ensure that a separate  
telephone, not dependent on local power, is available for emergency use in emergencies.  
108  
 
Safety and legal  
Important Information for Some Countries  
A
Important Safety Instructions  
A
1 Read all of these instructions.  
2 Save them for later reference.  
3 Follow all warnings and instructions marked on the product.  
4 Unplug this product from the wall outlet before cleaning the outside of the machine and the  
scanner glass. DO NOT use liquid or aerosol cleaners. Use a damp cloth for cleaning.  
5 DO NOT place this product near water.  
6 DO NOT place this product on an unstable cart, stand, or table. The product may drop, causing  
serious damage to the product.  
7 Use the product in a well-ventilated area.  
8 Slots and openings in the casing at the back or bottom are provided for ventilation; to ensure  
reliable operation of the product and to protect it from overheating, these openings must not  
be blocked or covered. The openings should never be blocked by placing the product on a bed,  
sofa, rug, or other similar surface. This product should never be placed near or on a radiator  
or heater. This product should never be placed in a built-in installation unless adequate  
ventilation is provided.  
9 This product should be connected to an AC power source within the range indicated on the  
rating label. DO NOT connect it to a DC power source or inverter. If you are not sure, contact  
a qualified electrician.  
10 This product is equipped with a 2-wire grounding type plug or a 3-wire grounding type plug  
(Only for Singapore, Malaysia, Hong Kong and India), a plug having two or three pins. This  
plug will only fit into only a grounding-type power outlet. This is a safety feature. If you are  
unable to insert the plug into the outlet, contact your electrician to replace your obsolete outlet.  
DO NOT defeat the purpose of the grounding-type plug.  
11 DO NOT place anything on top of the power cord including this machine. DO NOT allow the  
power cord to be stepped on.  
12 If an extension cord is used with this product, make sure that the total ampere ratings on the  
products plugged into the extension cord DO NOT exceed the extension cord ampere rating.  
13 DO NOT place anything in front of the machine that will block received faxes. DO NOT place  
nything in the path of received faxes.  
14 DO NOT touch a document during printing.  
15 Never push objects of any kind into this product through cabinet slots, since they may touch  
dangerous voltage points or short out parts resulting in the risk of fire or electric shock. Never  
spill liquid of any kind on the product.  
A
16 DO NOT attempt to service this product yourself, as opening or removing covers may expose  
you to dangerous voltage points and/or other risks, and may void your warranty. Please refer  
all servicing to our Authorized Service Personnel. A list of Authorized Service Centres has  
been included for your convenience, or you may contact the Brother Dealer for Service.  
109  
   
17 Unplug this product from the wall outlet and refer servicing to Authorized Service Personnel  
under the following conditions:  
„ If the power cord is damaged or frayed.  
„ If the product has been spilled by liquid.  
„ If the product has been exposed to rain or water.  
„ If the product does not operate normally when the operating instructions are followed.  
Adjust only those controls that are covered by the operating instructions. Incorrect  
adjustment of other controls may result in damage and will often require extensive work by  
a qualified technician to restore the product to normal operation.  
„ If the product has been dropped or the casing has been damaged.  
„ If the product exhibits a distinct change in performance, indicating a need for service.  
18 To protect your product against power surges, we recommend the use of a power protection  
device (Surge Protector).  
WARNING  
For protection against the risk of electrical shock, always disconnect all cables from the wall  
outlet before servicing, modifying or installing the equipment.  
This equipment may not be used on coin service lines provided by the telephone company or  
connected to party lines.  
Brother cannot accept any financial or other responsibilities that may be the result of your use  
of this information, including direct, special or consequential damages. There are no warranties  
extended or granted by this document.  
110  
Safety and legal  
Libtiff Copyright and License  
A
Use and Copyright  
Copyright© 1988-1997 Sam Leffler  
Copyright© 1991-1997 Silicon Graphics, Inc.  
Permission to use, copy, modify, distribute, and sell this software and its documentation for any  
purpose is hereby granted without fee, provided that (i) the above copyright notices and this  
permission notice appear in all copies of the software and related documentation, and (ii) the  
names of Sam Leffler and Silicon Graphics may not be used in any advertising or publicity relating  
to the software without the specific, prior written permission of Sam Leffler and Silicon Graphics.  
THE SOFTWARE IS PROVIDED "AS-IS" AND WITHOUT WARRANTY OF ANY KIND,  
EXPRESS, IMPLIED OR OTHERWISE, INCLUDING WITHOUT LIMITATION, ANY WARRANTY  
OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.  
IN NO EVENT SHALL SAM LEFFLER OR SILICON GRAPHICS BE LIABLE FOR ANY SPECIAL,  
INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR ANY  
DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, DATA OR PROFITS,  
WHETHER OR NOT ADVISED OF THE POSSIBILITY OF DAMAGE, AND ON ANY THEORY  
OF LIABILITY, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE  
OF THIS SOFTWARE.  
Legal limitations for copying  
A
It is an offence to make reproductions of certain items or documents with the intent to commit  
fraud. This memorandum is intended to be a guide rather than a complete list. We suggest you  
check with relevant legal authorities if in doubt about a particular item or document.  
The following are examples of documents which should not be copied:  
„ Money  
„ Bonds or other certificates of debt  
„ Certificates of Deposit  
„ Armed Forces Service or Draft papers  
„ Passports  
„ Postage Stamps (cancelled or uncancelled)  
„ Immigration Papers  
„ Welfare documents  
„ Cheques or Drafts drawn by Governmental Agencies  
„ Identification Documents, badges or insignias  
„ Licences and Certificates of Title to motor vehicles  
A
Copyrighted works cannot be copied. Sections of a copyrighted work can be copied for ‘fair  
dealing’. Multiple copies would indicate improper use.  
Works of art should be considered the equivalent of copyrighted works.  
111  
   
Trademarks  
A
The Brother logo is a registered trademark of Brother Industries, Ltd.  
Brother is a registered trademark of Brother Industries, Ltd.  
Multi-Function Link is a registered trademark of Brother International Corporation.  
Microsoft, Windows, Windows Server and Internet Explorer are registered trademarks of Microsoft  
Corporation in the United States and/or other countries.  
Windows Vista is either a registered trademark or a trademark of Microsoft Corporation in the  
United States and other countries.  
Apple, Macintosh, Safari and TrueType are trademarks of Apple Inc., registered in the United  
States and other countries.  
Intel, Intel Core and Pentium are trademarks of Intel Corporation in the U.S. and other countries.  
AMD is a trademark of Advanced Micro Devices, Inc.  
Adobe, Flash, Illustrator, PageMaker, Photoshop, PostScript and PostScript 3 are either  
registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or  
other countries.  
Epson is a registered trademark and FX-80 and FX-850 are trademarks of Seiko Epson  
Corporation.  
®
IBM is either a registered trademark or a trademark of International Business Machines  
Corporation in the United States and/or other countries.  
Nuance, the Nuance logo, PaperPort and ScanSoft are trademarks or registered trademarks of  
Nuance Communications, Inc. or its affiliates in the United States and/or other countries.  
All other trademarks are the property of their respective owners.  
112  
 
Options  
B
B
B
Optional paper tray  
(LT-5300)  
(MFC-8380DN)  
Memory board  
B
This machine has 64 MB of standard memory  
and one slot for optional memory expansion.  
You can expand the memory up to 576 MB by  
installing small outline dual in-line memory  
modules (SO-DIMMs). When you add the  
optional memory, it increases the  
B
An optional lower tray can be installed, and it  
can hold up to 250 sheets of 80 gsm paper.  
When an optional tray is installed, the  
machine can hold up to 550 sheets of plain  
paper. If you want to buy an optional lower  
tray unit, contact your Brother dealer  
performance for both copier and printer  
operations.  
In general, the machine uses  
industry-standard SO-DIMMs with the  
following specifications:  
Type: 144 pin and 64 bit output  
CAS latency: 2  
Clock frequency: 100 MHz or more  
Capacity: 64, 128, 256 or 512 MB  
Height: 31.75 mm  
For setup, see the instructions that we have  
supplied with the lower tray unit.  
Dram Type: SDRAM 2 Bank  
For purchasing information and part numbers  
visit the Buffalo Technology website:  
http://www.buffalo-technology.com/  
Note  
• There may be some SO-DIMMs that will  
not work with the machine.  
• For more information, contact your  
Brother dealer.  
113  
     
e Hold the SO-DIMM by the edges and  
align the notches in the SO-DIMM with  
the protrusions in the slot. Insert the SO-  
DIMM diagonally (1), then tilt it toward  
the interface board until it clicks into  
place (2).  
Installing extra memory  
B
a Turn off the machine’s power switch.  
Unplug the telephone line cord.  
b Disconnect the interface cable from the  
machine, and then unplug the power  
cord from the electrical socket.  
Note  
1
2
Be sure to turn off the machine’s power  
switch before you install or remove the  
SO-DIMM.  
c Remove the SO-DIMM cover and  
f Put the interface access cover and the  
interface access cover.  
SO-DIMM cover back on.  
g Plug the machine’s power cord back into  
the electrical socket first, and then  
connect the interface cable.  
h Plug in the telephone line cord. Turn on  
the machine’s power switch.  
Note  
To make sure that you have installed the  
SO-DIMM properly, you can print the user  
settings page that shows the current  
memory size. (See How to print a report  
on page 77)  
d Unpack the SO-DIMM and hold it by its  
edges.  
IMPORTANT  
To prevent damage to the machine from  
static electricity, DO NOT touch the  
memory chips or the board surface.  
114  
 
Troubleshooting and routine  
maintenance  
C
C
Troubleshooting  
C
If you think there is a problem with your machine, check the chart below and follow the  
troubleshooting tips.  
C
Most problems can be easily resolved by yourself. If you need additional help, the Brother  
Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at  
http://solutions.brother.com/.  
If you are having difficulty with your machine  
C
If you think there is a problem with the way your faxes look, make a copy first. If the copy looks  
good, the problem may not be your machine. Check the chart below and follow the troubleshooting  
tips.  
Printing or receiving faxes  
C
Difficulties  
Suggestions  
„ Condensed print  
„ Horizontal streaks  
Usually this is caused by a poor telephone connection. If your copy looks good,  
you probably had a bad connection, with static or interference on the telephone  
line. Ask the other party to send the fax again.  
„ Top and bottom sentences are  
cut off  
„ Missing lines  
Poor print quality  
See Improving the print quality on page 124.  
Vertical black lines when receiving The corona wire for printing may be dirty. Clean the corona wire. (See Cleaning  
the corona wire on page 149.)  
The sender’s scanner may be dirty. Ask the sender to make a copy to see if the  
problem is with the sending machine. Try receiving from another fax machine.  
If the problem continues, call your dealer for service.  
Received faxes appear as split or  
blank pages.  
If the received faxes are divided and printed on two pages or if you get an extra  
blank page, your paper size setting may not be correct for the paper you are using.  
(See Paper Size on page 22.)  
Turn on Auto Reduction. (See Printing a reduced incoming fax on page 49.)  
Telephone line or connections  
Difficulties  
Suggestions  
Dialling does not work.  
Check for a dial tone.  
(Not available in New Zealand) Change Tone/Pulsesetting. (See the Quick  
Setup Guide.)  
Check all line cord connections.  
Check that the machine is plugged in and switched on.  
If an external phone is connected to the machine, send a manual fax by lifting the  
handset of the external telephone and dialling the number. Wait to hear the fax  
receiving tones before pressing Start.  
115  
         
Telephone line or connections (continued)  
Difficulties  
Suggestions  
Key operations do not work.  
Check the control panel is fitted correctly on the machine. Reinstall the control  
panel.  
The machine does not answer  
when called.  
Make sure the machine is in the correct receive mode for your setup. (See  
Receiving a fax on page 45.) Check for a dial tone. If possible, call your machine  
to hear it answer. If there is still no answer, check the telephone line cord  
connection. If you do not hear ringing when you call your machine, ask your  
telephone company to check the line.  
Receiving Faxes  
Difficulties  
Suggestions  
Cannot receive a fax.  
Make sure your machine has a dial tone by pressing the Hook key. If you hear  
static or interference on your fax line, please contact your local telephone  
company.  
Check all line cord connections. Make sure the telephone line cord is plugged into  
the telephone wall jack and the LINE jack of the machine. If you subscribe to DSL  
or VoIP services, please contact your service provider for connection instructions.  
Make sure the machine is in the correct Receive Mode. This is determined by the  
external devices and telephone subscriber services you have on the same line as  
the Brother machine. (See Receive Mode settings on page 47.)  
If you have a dedicated fax line and want your Brother machine to automatically  
answer all incoming faxes, you should select Fax Onlymode.  
If your Brother machine shares a line with an external answering machine, you  
should select the External TADmode. In External TADmode, your Brother  
machine will automatically receive incoming faxes and voice callers will be able to  
leave a message on your answering machine.  
If your Brother machine shares a line with other telephones and you want it to  
automatically answer all incoming faxes, you should select the Fax/Telmode. In  
Fax/Telmode, your Brother machine will automatically receive faxes and  
produce a pseudo/double-ring to alert you to answer voice calls.  
If you do not want your Brother machine to automatically answer any incoming  
faxes, you should select the Manualmode. In Manualmode, you must answer  
every incoming call and activate the machine to receive faxes.  
Another device or service at your location may be answering the call before your  
Brother machine answers. To test this, lower the ring delay setting:  
„ If the answer mode is set to Fax Onlyor Fax/Tel, reduce the ring delay to  
1 ring. (See Ring Delay on page 47.)  
„ If the answer mode is set to External TAD, reduce the number of rings  
programmed on your answering machine to 2.  
„ If the answer mode is set to Manual, do not adjust the ring delay setting.  
Have someone send you a test fax:  
„ If you received the test fax successfully, your machine is operating properly.  
Remember to reset your ring delay or answering machine setting back to your  
original setting. If receiving problems recur after resetting the ring delay, then  
a person, device, or subscriber service is answering the fax call before the  
machine has a chance to answer.  
„ If you were not able to receive the fax, then another device or subscriber  
service may be interfering with your fax reception or there may be a problem  
with your fax line.  
116  
Troubleshooting and routine maintenance  
Receiving Faxes (continued)  
Difficulties  
Suggestions  
Cannot receive a fax.  
(continued)  
If you are using a telephone answering machine (External TADmode) on the  
same line as the Brother machine, make sure your answering machine is set up  
correctly. (See Connecting an external TAD on page 57.)  
1
2
3
Connect the external TAD as shown in the illustration on page 57.  
Set your answering machine to answer in one or two rings.  
Record the outgoing message on your answering machine.  
C
„ Record five seconds of silence at the beginning of your outgoing  
message.  
„ Limit your speaking to 20 seconds.  
„ End your outgoing message with your Fax Receive Code for people  
sending manual faxes. For example: “After the beep, leave a message or  
press l51 and Start to send a fax.”  
4
5
Set your answering machine to answer calls.  
Set your Brother machine’s Receive Mode to External TAD. (See Receive  
Mode settings on page 47.)  
Make sure your Brother machine's Fax Detect feature is turned On. Fax Detect is  
a feature that allows you to receive a fax even if you have answered the call on an  
external or extension telephone. (See Fax Detect on page 48.)  
If you often get transmission errors due to possible interference on the telephone  
line, try changing the Compatibility setting to Basic(for VoIP). (See  
Telephone line interference on page 131.)  
(MFC-8380DN) Contact your administrator to check your Secure Function Lock  
Settings.  
Sending faxes  
C
Difficulties  
Suggestions  
Poor sending quality.  
Try changing your resolution to Fineor S.Fine. Make a copy to check your  
machine’s scanner operation. If the copy quality is not good, clean the scanner.  
(See Cleaning the scanner on page 147.)  
Transmission Verification Report  
says RESULT:ERROR.  
There is probably temporary noise or static on the line. Try sending the fax again.  
If you are sending a PC Fax message and get RESULT:ERRORon the  
Transmission Verification Report, your machine may be out of memory. To free up  
extra memory, you can turn off fax storage (See Turning off Remote Fax Options  
on page 69), print fax messages in memory (See Out of Paper Reception  
on page 50) or cancel a delayed fax or polling job (See Checking and cancelling  
waiting jobs on page 43). If the problem continues, ask the telephone company to  
check your telephone line.  
If you often get transmission errors due to possible interference on the telephone  
line, try changing the Compatibility setting to Basic(for VoIP). (See  
Telephone line interference on page 131.)  
Vertical black lines when sending. Black vertical lines on faxes you send are typically caused by dirt or correction fluid  
on the glass strip. (See Cleaning the scanner on page 147.)  
The machine does not scan all the Make sure that the ADF output tray does not contain more than 20 sheets.  
pages of your document.  
Cannot send a fax.  
(MFC-8380DN) Contact your administrator to check your Secure Function Lock  
Settings.  
117  
Handling incoming calls  
C
Difficulties  
Suggestions  
The machine ‘Hears’ a voice as a  
CNG Tone.  
If Fax Detect is set to On, your machine is more sensitive to sounds. It may  
mistakenly interpret certain voices or music on the line as a fax machine calling  
and respond with fax receiving tones. Deactivate the machine by pressing  
Stop/Exit. Try avoiding this problem by turning Fax Detect to Off. (See Fax Detect  
on page 48.)  
Sending a Fax Call to the machine. If you answered on an external or extension telephone, press your Remote  
Activation Code (default setting is l51 (l91 for New Zealand)). When your  
machine answers, hang up.  
Custom features on a single line.  
If you have Call Waiting, Call Waiting/Caller ID, Caller ID, Voice Mail, an  
answering machine, an alarm system or other custom feature on a single  
telephone line with your machine, it may create a problem sending or receiving  
faxes.  
For Example: If you subscribe to Call Waiting or some other custom service and  
its signal comes through the line while your machine is sending or receiving a fax,  
the signal can temporarily interrupt or disrupt the faxes. Brother’s ECM feature  
should help overcome this problem. This condition is related to the telephone  
system industry and is common to all devices that send and receive information  
on a single, shared line with custom features. If avoiding a slight interruption is  
crucial to your business, a separate line with no custom features is recommended.  
Menu access difficulties  
C
Difficulties  
Suggestions  
The machine beeps when you try to  
access the Setup Receive and  
Setup Send menus.  
If Fax  
is not illuminated, press it to turn on Fax mode. The Setup Receive  
setting (Menu, 2, 1) and Setup Send setting (Menu, 2, 2) are available only when  
the machine is in Fax mode.  
Copy difficulties  
C
Difficulties  
Suggestions  
Cannot make a copy  
„ Make sure that Copy  
is illuminated. (See Entering copy mode  
on page 80)  
„ Contact your administrator to check your Secure Function Lock settings.  
Vertical black line appears in  
copies.  
Black vertical lines on copies are typically caused by dirt or correction fluid on the  
glass strip, or the corona wire for printing is dirty. (See Cleaning the scanner  
on page 147 and Cleaning the corona wire on page 149.)  
The machine does not scan all the Make sure that the ADF output tray does not contain more than 20 sheets.  
pages of your document.  
118  
   
Troubleshooting and routine maintenance  
Printing difficulties  
C
Difficulties  
Suggestions  
No printout.  
„ Check that the machine is plugged in and the power switch is turned on.  
„ Check that the toner cartridge and drum unit are installed correctly. (See  
Replacing the drum unit on page 157.)  
C
„ Check the interface cable connection on both the machine and your computer.  
(See the Quick Setup Guide.)  
„ Check that the correct printer driver has been installed and chosen.  
„ Check to see if the LCD is showing an error message. (See Error and  
maintenance messages on page 132.)  
„ Check the machine is online:  
(Windows Vista®) Click the Start button, Control Panel,  
Hardware and Sound, and then Printers. Right-click  
Brother MFC-XXXX Printer. Make sure that Use Printer Offline is  
unchecked.  
(Windows® XP and Windows Server® 2003) Click the Start button and  
choose Printers and Faxes. Right-click Brother MFC-XXXX Printer. Make  
sure that Use Printer Offline is unchecked.  
(Windows® 2000) Click the Start button and choose Settings and then  
Printers. Right-click Brother MFC-XXXX Printer. Make sure that  
Use Printer Offline is unchecked.  
„ Contact your administrator to check your Secure Function Lock settings.  
The machine prints unexpectedly  
or it prints garbage.  
„ Pull out the paper tray and wait until the machine stops printing. Then turn off  
the machine and disconnect from the power for several minutes. (The  
machine can be turned off for up to 60 hours without losing faxes stored in the  
memory.)  
„ Check the settings in your application to make sure it is set up to work with  
your machine.  
The machine prints the first couple  
of pages correctly, then some  
pages have text missing.  
„ Check the settings in your application to make sure that it is set up to work with  
your machine.  
„ Your computer is not recognising the machine’s input buffer’s full signal. Make  
sure that you connected the interface cable correctly. (See the Quick Setup  
Guide.)  
The headers or footers appear  
There is an unprintable area on the top and bottom of the page. Adjust the top and  
when the document displays on the bottom margins in your document to allow for this.  
screen but they do not show up  
when it is printed.  
The machine does not print on both Check the paper size setting in the printer driver. You need to choose A4 size of  
sides of the paper even though the paper (60 to 105 gsm).  
printer driver setting is Duplex.  
The machine is not printing or has Press Job Cancel.  
stopped printing and the machine’s  
Data LED is on.  
As the machine cancels the job and clears it from the memory it may produce an  
incomplete printout.  
119  
 
Scanning difficulties  
C
Difficulties  
Suggestions  
TWAIN errors appear while  
scanning.  
Make sure that the Brother TWAIN driver is chosen as the primary source. In  
PaperPort™ 11SE, click File, Scan or Get Photo and choose the  
Brother TWAIN driver.  
OCR does not work  
Try increasing the scanning resolution.  
Network scanning does not work.  
See Network difficulties on page 121.  
The machine does not scan all the Make sure that the ADF output tray does not contain more than 20 sheets.  
pages of your document.  
Software difficulties  
C
Difficulties  
Suggestions  
Cannot install software or print.  
Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair  
and reinstall the software.  
Cannot perform ‘2 in 1’ or ‘4 in 1’  
printing.  
Check that the paper size setting in the application and in the printer driver are the  
same.  
The machine does not print from  
Adobe® Illustrator®.  
Try to reduce the print resolution. (See Advanced tab in the Software User’s Guide  
on the CD-ROM.)  
Paper handling difficulties  
C
Difficulties  
Suggestions  
The machine does not load paper.  
„ If there is no paper, load a new stack of paper into the paper tray.  
The LCD shows No Paperor a  
Paper Jam message.  
„ If there is paper in the paper tray, make sure it is straight. If the paper is curled,  
you should straighten it. Sometimes it is helpful to remove the paper, turn the  
stack over and put it back into the paper tray.  
„ Reduce the amount of paper in the paper tray, and then try again.  
„ Check that the MP tray mode is not chosen in the printer driver.  
„ If the LCD shows Paper Jam message and you still have a problem, see  
Paper jams on page 139.  
The machine does not feed paper  
from the MP tray.  
„ Fan the paper well and put it back in the tray firmly.  
„ Make sure that MP tray mode is chosen in the printer driver.  
How do I print on envelopes?  
You can load envelopes from the MP tray. Your application must be set up to print  
the envelope size you are using. This is usually done in the Page Setup or  
Document Setup menu of your application. (See your application’s manual for  
more information.)  
What paper can I use?  
There is a paper jam.  
You can use thin paper, plain paper, thick paper, bond paper, recycled paper,  
envelopes, labels and transparencies that are made for laser machines. (For  
details, see Acceptable paper and other print media on page 14.)  
(See Paper jams on page 139.)  
The scanned documents jam on  
the ADF output tray.  
„ Make sure your documents are not too thin or too thick and are correctly  
loaded in the ADF. (See Loading documents on page 19.)  
„ Use the scanner glass to scan the document.  
120  
     
Troubleshooting and routine maintenance  
Print quality difficulties  
C
Difficulties  
Suggestions  
Printed pages are curled.  
„ Low quality thin or thick paper or not printing on the recommended side of the  
paper could cause this problem. Try turning over the stack of paper in the  
paper tray.  
„ Make sure that you choose the Paper Type that suits the print media type you  
are using. (See Acceptable paper and other print media on page 14.)  
C
Printed pages are smeared.  
Printouts are too light.  
The Paper Type setting may be incorrect for the type of print media you are using,  
or the print media may be too thick or have a rough surface. (See Acceptable  
paper and other print media on page 14 and Basic tab in the Software User’s  
Guide on the CD-ROM.)  
„ If this problem occurs when making copies or printing received faxes, set  
Toner Save mode to Off in the machine menu settings. (See Toner Save  
on page 25.)  
„ Set Toner Save mode to Off in the Advanced tab in the printer driver. (See  
Advanced tab in the Software User’s Guide on the CD-ROM.)  
Network difficulties  
Difficulties  
Suggestions  
Cannot print over a wired Network. If you are having Network problems see the Network User's Guide on the CD-  
ROM for more information.  
Make sure your machine is powered on and is on-line and in the Ready mode.  
Print the Network Configuration list to see your current Network settings. (See  
How to print a report on page 77.) Reconnect the LAN cable to the hub to verify  
that the cable and network connections are good. If possible, try connecting the  
machine to a different port on your hub using a different cable. If the connections  
are good, the lower LED of the back panel of the machine will be green.  
121  
     
Network difficulties (continued)  
Difficulties  
Suggestions  
(Windows®) The firewall setting on your PC may be rejecting the necessary  
The network scanning feature  
does not work.  
network connection. Follow the instructions below to configure Windows®  
Firewall. If you are using other personal firewall software, see the User’s Guide  
for your software or contact the software manufacturer.  
The network PC Fax Receive  
feature does not work.  
(Windows® XP SP2)  
The network printing feature does  
not work.  
a
Click the Start button, Control Panel,  
Network and Internet Connections and then Windows Firewall. Make  
sure that Windows Firewall on the General tab is set to On.  
b
Click the Advanced tab and Settings... button of the  
Network Connection Settings.  
c
d
Click the Add button.  
To add port 54925 for network scanning, enter the information below:  
1. In Description of service: Enter any description, for example “Brother  
Scanner”.  
2. In Name or IP address (for example 192.168.0.12) of the computer  
hosting this service on your network: Enter “Localhost”.  
3. In External Port number for this service: Enter “54925”.  
4. In Internal Port number for this service: Enter “54925”.  
5. Make sure UDP is chosen.  
6. Click OK.  
e
f
Click the Add button.  
To add port 54926 for network PC Fax, enter the information below:  
1. In Description of service: Enter any description, for example “Brother  
PC Fax”.  
2. In Name or IP address (for example 192.168.0.12) of the computer  
hosting this service on your network: Enter “Localhost”.  
3. In External Port number for this service: Enter “54926”.  
4. In Internal Port number for this service: Enter “54926”.  
5. Make sure UDP is chosen.  
6. Click OK.  
g
h
If you still have trouble with your network connection, click the Add button.  
To add port 137 for network scanning, network printing and network PC  
Fax receiving, enter the information below:  
1. In Description of service: - Enter any description, for example “Brother  
PC Fax receiving”  
2. In Name or IP address (for example 192.168.0.12) of the computer  
hosting this service on your network: Enter “Localhost”.  
3. In External Port number for this service: Enter “137”.  
4. In Internal Port number for this service: Enter “137”.  
5. Make sure UDP is chosen.  
6. Click OK.  
i
Make sure if the new setting is added and is checked, and then click OK.  
122  
Troubleshooting and routine maintenance  
Network difficulties (continued)  
Difficulties  
Suggestions  
(Windows Vista®):  
The network scanning feature  
does not work.  
a
b
Click the Start button, Control Panel, Network and Internet,  
Windows Firewall and click Change settings.  
The network PC Fax Receive  
feature does not work.  
C
The network printing feature does  
not work.  
When the User Account Control screen appears, do the following.  
„ Users who have administrator rights: Click Continue.  
(continued)  
„ For users who do not have administrator rights: Enter the  
administrator password and click OK.  
c
d
e
f
Make sure that Windows Firewall on the General tab is set to On.  
Click the Exceptions tab.  
Click the Add port... button.  
To add port 54925 for network scanning, enter the information below:  
1. In Name: Enter any description. (for example “Brother Scanner”)  
2. In Port number: Enter “54925”.  
3. Make sure UDP is chosen. Then click OK.  
g
h
Click the Add port... button.  
To add port 54926 for Network PC Fax, enter the information below:  
1. In Name: Enter any description. (for example “Brother PC Fax”)  
2. In Port number: Enter “54926”.  
3. Make sure UDP is chosen. Then click OK.  
i
j
Make sure that the new setting is added and is checked, and then click  
Apply.  
If you still have trouble with your network connection such as network  
scanning or printing, check File and Printer Sharing box in the  
Exceptions tab and then click Apply.  
(Windows®) The firewall setting on your PC may be rejecting the necessary  
network connection. (For details, see the instructions above.)  
Your computer cannot find your  
machine.  
(Macintosh) Re-select your machine in the Device Selector application located  
in Macintosh HD/Library/Printers/Brother/Utilities/DeviceSelector or from  
the Model pop-up menu of ControlCenter2.  
123  
Improving the print quality  
C
Examples of poor print  
quality  
Recommendation  
„ Make sure that you use paper that meets our specifications. A rough  
surfaced paper or thick print media can cause the problem. (See  
Acceptable paper and other print media on page 14.)  
ABCDEFGH  
abcdefghijk  
„ Make sure that you choose the appropriate media type in the printer  
driver or in the machine’s Paper Type menu setting. (See Acceptable  
paper and other print media on page 14 and Basic tab in the Software  
User’s Guide on the CD-ROM.)  
A B C D  
abcde  
0 1 2 3 4  
„ The problem may disappear by itself. Print multiple pages to clear this  
problem, especially if the machine has not been used for a long time.  
White lines across the page  
„ The drum unit may be damaged. Put in a new drum unit. (See  
Replacing the drum unit on page 157.)  
„ Wipe the laser scanner windows with a dry, lint-free soft cloth. (See  
Cleaning the laser scanner window on page 148.)  
ABCDEFGH  
abcdefghijk  
„ Make sure that a torn sheet of paper is not inside the machine  
covering the scanner window.  
A B C D  
abcde  
0 1 2 3 4  
„ The toner cartridge may be damaged. Put in a new toner cartridge.  
(See Replacing a toner cartridge on page 154.)  
„ The drum unit may be damaged. Put in a new drum unit. (See  
Replacing the drum unit on page 157.)  
White lines down the page  
„ Make sure that you use paper that meets our specifications. (See  
Acceptable paper and other print media on page 14.)  
„ Choose Thick paper mode in the printer driver, choose Thickin the  
machine’s Paper Type menu setting or use thinner paper than you  
are currently using. (See Paper Type on page 21 and Basic tab in the  
Software User’s Guide on the CD-ROM.)  
„ Check the machine’s environment. Conditions such as high humidity  
can cause hollow print. (See Choosing a location on page 98.)  
Hollow print  
„ The drum unit may be damaged. Put in a new drum unit. (See  
Replacing the drum unit on page 157.)  
„ Make sure that you use paper that meets our specifications. (See  
Acceptable paper and other print media on page 14.)  
ABCDEFGH  
abcdefghijk  
„ Check the machine’s environment. Conditions such as high  
temperatures and high humidity can increase the amount of  
background shading. (See Choosing a location on page 98.)  
A B C D  
abcde  
0 1 2 3 4  
„ The toner cartridge may be damaged. Put in a new toner cartridge.  
(See Replacing a toner cartridge on page 154.)  
„ The drum unit may be damaged. Put in a new drum unit. (See  
Replacing the drum unit on page 157.)  
Grey background  
124  
   
Troubleshooting and routine maintenance  
Examples of poor print  
quality  
Recommendation  
„ Make sure that the paper or other print media is loaded correctly in  
the paper tray and that the guides are not too tight or too loose  
against the paper stack.  
ABCDEFGH  
abcdefghijk  
„ Set the paper guides correctly. (See Loading paper in the standard  
paper tray on page 10.)  
C
A B C D  
abcde  
0 1 2 3 4  
„ If you are using the MP tray, see Loading paper in the multi-purpose  
tray (MP tray) on page 11.  
„ The paper tray may be too full.  
Page skewed  
„ Check the paper type and quality. (See Acceptable paper and other  
print media on page 14.)  
„ Make sure that you use paper that meets our specifications. Rough-  
surfaced paper or thick paper may cause the problem. (See  
Acceptable paper and other print media on page 14.)  
„ Make sure that you choose the correct media type in the printer driver  
or in the machine’s Paper Type menu setting. (See Acceptable paper  
and other print media on page 14 and Basic tab in the Software  
User’s Guide on the CD-ROM.)  
„ The drum unit may be damaged. Put in a new drum unit. (See  
Replacing the drum unit on page 157.)  
Ghost  
„ The fuser unit may be contaminated. Call your Brother dealer for  
service.  
„ Check the paper type and quality. (See Acceptable paper and other  
print media on page 14.)  
B DEFGH  
abc efghijk  
„ Make sure that paper is loaded correctly. (See Loading paper in the  
standard paper tray on page 10.)  
A C D  
bcde  
1 3 4  
„ Turn over the stack of paper in the paper tray or rotate the paper 180°  
in the paper tray.  
Wrinkles or creases  
125  
Examples of poor print  
quality  
Recommendation  
„ Make sure that the envelope levers inside the back cover are pulled  
down when you print the envelopes.  
Envelope creases  
„ Check the paper type and quality. High temperatures and high  
humidity will cause paper to curl.  
„ If you do not use the machine often, the paper may have been in the  
paper tray too long. Turn over the stack of paper in the paper tray.  
Also, fan the paper stack and then rotate the paper 180° in the paper  
tray.  
Curled or wavy  
126  
Troubleshooting and routine maintenance  
Examples of poor print  
quality  
Recommendation  
„ Turn the paper over in the paper tray, and print again. (excluding  
Letterhead paper) If the problem remains, slide the Anti-Curl Switch  
as follows:  
1
Open the back cover.  
C
Curled  
2
With one hand, use the tab (1) to lift the roller assembly, then use  
your other hand to slide the Anti-Curl Switch (2) in the direction of  
the arrow.  
1
2
3
Close the back cover.  
„ Lift up the Output Tray Support Flap (1).  
1
„ Choose Reduce Paper Curl mode in the printer driver. (See Other  
®
Print Options (For Windows ) or Print Settings (For Macintosh) in the  
Software User's Guide on the CD-ROM.)  
127  
Examples of poor print  
quality  
Recommendation  
„ Make ten copies of a blank, white sheet of paper. (See Making  
multiple copies on page 80.) If the problem is not solved, the drum  
unit may have glue from a label stuck on the OPC drum surface.  
Clean the drum unit. (See Cleaning the drum unit on page 150.)  
„ The drum unit may be damaged. Put in a new drum. (See Replacing  
the drum unit on page 157.)  
White Spots on black text  
and graphics at 94 mm  
intervals  
Black Spots at 94 mm  
intervals  
„ Check the machine’s environment. Conditions such as humidity, high  
temperatures, and so on, may cause this print fault. (See Choosing a  
location on page 98.)  
ABCDEFGH  
abcdefghijk  
„ If the whole page is too light, Toner Save mode may be on. Turn off  
Toner Save mode in the machine menu settings or Toner Save  
mode in the printer Properties of the driver. (See Toner Save  
on page 25 or Advanced tab in the Software User’s Guide on the CD-  
ROM.)  
A B C D  
abcde  
0 1 2 3 4  
„ Clean the scanner window and the corona wire of the drum unit. (See  
Cleaning the laser scanner window on page 148 and Cleaning the  
corona wire on page 149.)  
Faint  
„ The toner cartridge may be damaged. Put in a new toner cartridge.  
(See Replacing a toner cartridge on page 154.)  
„ The drum unit may be damaged. Put in a new drum unit. (See  
Replacing the drum unit on page 157.)  
„ Make sure that you use paper that meets our specifications. Rough-  
surfaced paper may cause the problem. (See Acceptable paper and  
other print media on page 14.)  
ABCDEFGH  
abcdefghijk  
„ Clean the corona wire and the drum unit. (See Cleaning the corona  
wire on page 149 and Cleaning the drum unit on page 150.)  
A B C D  
abcde  
0 1 2 3 4  
„ The drum unit may be damaged. Put in a new drum unit. (See  
Replacing the drum unit on page 157.)  
„ The fuser unit may be contaminated. Call your Brother dealer for  
Toner specks  
service.  
128  
Troubleshooting and routine maintenance  
Examples of poor print  
quality  
Recommendation  
„ Clean the corona wire inside the drum unit by sliding the blue tab. Be  
sure to return the blue tab to the home position (a). (See Cleaning the  
corona wire on page 149.)  
„ The drum unit may be damaged. Put in a new drum unit. (See  
Replacing the drum unit on page 157.)  
C
„ The fuser unit may be contaminated. Call your Brother dealer for  
service.  
All black  
„ Make sure that you use paper that meets our specifications. (See  
Acceptable paper and other print media on page 14.)  
ABCDEFGH  
abcdefghijk  
„ If you use label sheets for laser machines, the glue from the sheets  
may sometimes stick to the OPC drum surface. Clean the drum unit.  
(See Cleaning the drum unit on page 150.)  
A B C D  
abcde  
0 1 2 3 4  
„ Do not use paper that has clips or staples because they will scratch  
the surface of the drum.  
„ If the unpacked drum unit is in direct sunlight or room light, the unit  
Black toner marks across the  
page  
may be damaged.  
„ The toner cartridge may be damaged. Put in a new toner cartridge.  
(See Replacing a toner cartridge on page 154.)  
„ The drum unit may be damaged. Put in a new drum unit. (See  
Replacing the drum unit on page 157.)  
„ Clean the laser scanner window and the corona wire inside the drum  
unit. (See Cleaning the laser scanner window on page 148 and  
Cleaning the corona wire on page 149.)  
ABCDEFGH  
abcdefghijk  
„ The drum unit may be damaged. Put in a new drum unit. (See  
Replacing the drum unit on page 157.)  
A B C D  
abcde  
0 1 2 3 4  
Line across the page  
„ Clean the corona wire inside the drum unit by sliding the blue tab. Be  
sure to return the blue tab to the home position (a). (See Cleaning the  
corona wire on page 149.)  
ABCDEFGH  
abcdefghijk  
„ The toner cartridge may be damaged. Put in a new toner cartridge.  
(See Replacing a toner cartridge on page 154.)  
A B C D  
abcde  
0 1 2 3 4  
„ The drum unit may be damaged. Put in a new drum unit. (See  
Replacing the drum unit on page 157.)  
„ The fuser unit may be smudged. Call your Brother dealer for service.  
Black lines down the page  
Printed pages have toner  
stains down the page  
129  
Examples of poor print  
quality  
Recommendation  
„ Open the back cover and make sure that the two blue levers on the  
left and right hand sides are in the up position.  
ABCDEFGH  
abcdefghijk  
A B C D  
abcde  
0 1 2 3 4  
Poor fixing  
„ Choose Improve Toner Fixing mode in the printer driver. (See Other  
®
Print Options (For Windows ) or Print Settings (For Macintosh) in the  
Software User’s Guide on the CD-ROM.)  
If this selection does not provide enough improvement, choose  
Thicker Paper in Media Type settings.  
130  
Troubleshooting and routine maintenance  
Setting Dial Tone detection  
C
Telephone line interference  
C
When you send a fax automatically, by  
default your machine will wait for a fixed  
amount of time before it starts to dial the  
number. By changing the Dial Tone setting to  
Detectionyou can make your machine dial  
as soon as it detects a dial tone. This setting  
can save a small amount of time when  
sending a fax to many different numbers. If  
you change the setting and start having  
problems with dialling you should change  
back to the default No Detectionsetting.  
If you are having difficulty sending or  
receiving a fax due to possible interference  
on the telephone line, we recommend that  
you adjust the Equalization for compatibility  
to reduce the modem speed for fax  
operations.  
C
a Press Menu, 2, 0, 1.  
b Press a or b to choose  
Basic(for VoIP), Normalor High.  
„ Basic(for VoIP)cuts the  
modem speed to 9600 bps. and  
turns the error correction mode  
(ECM) off.  
a Press Menu, 0, 5.  
b Press a or b to choose Detectionor  
No Detection.  
For a standard telephone line: If you  
regularly experience interference on  
your standard telephone line try this  
setting.  
Press OK.  
c Press Stop/Exit.  
If you are using VoIP: VoIP service  
providers offer fax support using  
various standards. If you regularly  
experience fax transmission errors  
try this setting.  
„ Normalsets the modem speed at  
14400 bps.  
„ Highsets the modem speed at  
33600 bps.  
Press OK.  
c Press Stop/Exit.  
Note  
When you change the Compatibility to  
Basic(for VoIP), the ECM feature is  
not available.  
131  
     
Error and maintenance messages  
C
As with any sophisticated office product, errors may occur and consumable items may need to be  
replaced. If this happens, your machine identifies the error or required routine maintenance and  
shows the appropriate message. The most common error and maintenance messages are shown  
below.  
You can clear most errors and perform routine maintenance messages by yourself. If you need  
more help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.  
Visit us at http://solutions.brother.com/.  
Error Message  
Cause  
Action  
20 Sheet Limit  
The ADF output tray has reached Do one of the following:  
its maximum capacity.  
„ To send the pages scanned so far, press  
1.Send.  
„ To delete the scanned pages, press  
2.Delete.  
If you send the pages already scanned and  
want to send the remaining pages, remove  
the scanned sheets from the ADF output  
tray, then dial the fax number (if you are  
sending a fax) and press Start.  
Access Error  
Cartridge Error  
Comm.Error  
The device is removed from the  
USB direct interface while the  
data is processing.  
Press Stop/Exit. Reinsert the device and try  
to print with Direct Print.  
The toner cartridge is not installed Pull out the drum unit, take out the toner  
correctly.  
cartridge and put it back into the drum unit  
again.  
Poor telephone line quality  
caused a communication error.  
Try sending the fax again or try connecting  
the machine to another telephone line. If the  
problem continues, call the telephone  
company and ask them to check your  
telephone line.  
Connection Fail  
You tried to poll a fax machine  
that is not in Polled Waiting mode.  
Check the other fax machine’s polling setup.  
132  
     
Troubleshooting and routine maintenance  
Error Message  
Cause  
Action  
Cooling Down  
Wait for a while  
The temperature of the drum unit Make sure that you can hear the fan in the  
or toner cartridge is too hot. The machine spinning and that the exhaust outlet  
machine will pause its current  
print job and go into cooling down  
mode. During the cooling down  
mode, you will hear the cooling  
fan running while the LCD shows  
Cooling Down, and  
is not blocked by something.  
If the fan is spinning, remove any obstacles  
that surround the exhaust outlet, and then  
leave the machine turned on but do not use  
it for several minutes.  
C
If the fan is not spinning disconnect the  
machine from the power for several minutes,  
then reconnect it. (The machine can be  
turned off for up to 60 hours without losing  
faxes stored in the memory. See  
Wait for a while.  
Transferring your faxes or Fax Journal report  
on page 137.)  
Cover is Open  
Cover is Open  
The front cover is not closed  
completely.  
Close the front cover of the machine.  
The fuser cover is not closed  
completely or paper was jammed  
in the back of the machine when  
you turned on the power.  
„ Close the fuser cover of the machine.  
„ Make sure paper is not jammed inside  
the back of the machine, and then close  
the fuser cover and press Start.  
Cover is Open  
The ADF cover is not closed  
completely.  
Close the ADF cover.  
The ADF is open while loading a Close the ADF cover of the machine and  
document.  
press Stop/Exit.  
Disconnected  
Document Jam  
The other person or other  
person’s fax machine stopped the  
call.  
Try to send or receive again.  
The document was not inserted  
See Document jams on page 138 or Using  
or fed correctly, or the document the automatic document feeder (ADF)  
scanned from the ADF was too  
long.  
on page 19.  
DR mode in Use  
The machine is set to Distinctive Set Distinctive Ring to off.  
Ring mode. You can not change  
®
®
(except New Zealand)  
For Austlaria, see Telstra FaxStream  
the Receive Mode from Manual to  
another mode.  
®
Duet (Distinctive Ringing) on page 51.  
For Other countries, see Distinctive Ringing  
(For Singapore and Hong Kong) on page 56.  
Faxability On  
The machine is set to Faxability  
mode. You can not change the  
Recieve Mode from Manual to  
another mode.  
Set Faxability to off.  
For New Zealand  
See FaxAbility on page 54.  
Drum Error  
The corona wire on the drum unit Clean the corona wire on the drum unit. (See  
needs to be cleaned.  
Cleaning the corona wire on page 149.)  
The drum unit has reached the  
end of its life.  
Replace the drum unit. (See Replacing the  
drum unit on page 157.)  
133  
Error Message  
Cause  
Action  
Duplex Disabled  
The duplex tray is not installed  
properly.  
Remove the duplex tray and install it again.  
Fuser Error  
The temperature of fuser unit  
does not rise at a specified  
Turn the power switch off, wait a few  
seconds, and then turn it on again. Leave the  
temperature within specified time. machine for 15 minutes with the power on.  
The machine can be turned off for up to  
The fuser unit is too hot.  
60 hours without losing faxes stored in the  
memory. (See Transferring your faxes or Fax  
Journal report on page 137.)  
Jam Duplex  
Jam Inside  
Jam MP Tray  
Jam Rear  
The paper is jammed in the  
duplex tray.  
(See Paper jams on page 139.)  
(See Paper jams on page 139.)  
(See Paper jams on page 139.)  
The paper is jammed inside the  
machine.  
The paper is jammed in the MP  
tray of the machine.  
The paper is jammed in the back (See Paper jams on page 139.)  
of the machine.  
Jam Tray 1  
The paper is jammed in the paper (See Paper jams on page 139.)  
tray of the machine.  
Jam Tray 2  
(MFC-8380DN)  
No Paper  
The machine is out of paper or  
paper is not correctly loaded in  
the paper tray.  
Do one of the following:  
„ Refill the paper in the paper tray or MP  
tray.  
„ Remove the paper and load it again.  
No Response/Busy  
No Toner  
The number you dialled does not Verify the number and try again.  
answer or is busy.  
The toner cartridge or the drum  
Re-install the toner cartridge or the drum unit  
unit and toner cartridge assembly and toner cartridge assembly.  
is not installed properly.  
No Tray  
The paper tray is not completely Close the paper tray properly.  
closed.  
134  
 
Troubleshooting and routine maintenance  
Error Message  
Cause  
Action  
Out of Memory  
The machine’s memory is full.  
Fax sending or copy operation in  
progress  
Do one of the following:  
„ Press Start to send or copy the scanned  
C
pages.  
„ Press Stop/Exit and wait until the other  
operations in progress finish, and then try  
again.  
„ Clear the data from the memory. (See  
Out of memory message on page 44 or  
page 88.)  
Print operation in process  
Do one of the following:  
„ Reduce print resolution. (See Advanced  
tab in the Software User’s Guide on the  
CD-ROM.)  
„ Clear the faxes from the memory. (See  
Out of memory message on page 88.)  
Output Tray Full  
The ADF output tray has reached Remove the scanned pages from the ADF  
its maximum capacity.  
output tray. If you want to scan the remaining  
pages of your documents, dial the fax  
number (if you are sending a fax) and press  
Start.  
Print Unable XX  
The machine has a mechanical  
problem.  
Disconnect the machine from the power for  
several minutes, then reconnect it. (The  
machine can be turned off for up to 60 hours  
without losing faxes stored in the memory.  
See Transferring your faxes or Fax Journal  
report on page 137.)  
(XX = Enter Code)  
Protected Device  
Rename the File  
The protect switch of the USB  
Flash memory drive is on.  
Turn off the protect switch of the USB Flash  
memory drive.  
There is already a file on the USB Change the file name of the file on the USB  
Flash memory drive with the  
same name as the file you are  
trying to save.  
Flash memory drive or the file you are trying  
to save.  
Replace Drum  
The drum unit is at the end of its Replace the drum unit with a new one.  
life.  
(See Replacing the drum unit on page 157.)  
The drum unit counter was not  
reset when a new drum was  
installed.  
1
Open the front cover, and then press  
Clear/Back.  
2
Press 1 to reset.  
Replace Fuser  
Replace Laser  
It is time to replace the fuser unit. Call your Brother dealer to replace the fuser  
unit.  
It is time to replace the laser unit. Call your Brother dealer to replace the laser  
unit.  
135  
   
Error Message  
Cause  
Action  
Replace PF Kit1  
It is time to replace the paper  
feeding kit for Tray 1.  
Call your Brother dealer to replace the  
PF Kit 1.  
Replace PF Kit2  
(MFC-8380DN)  
It is time to replace the paper  
feeding kit for Tray2.  
Call your Brother dealer to replace the  
PF Kit 2.  
Replace PF KitMP  
It is time to replace the paper  
feeding kit for the MP tray.  
Call your Brother dealer to replace the  
PF Kit MP.  
Replace Toner  
The toner cartridge is at the end Replace the toner cartridge with a new  
of its life and printing is not  
possible.  
one.(See Replacing a toner cartridge  
on page 154)  
Scan Unable XX  
The machine has a mechanical  
problem.  
Disconnect the machine from the power for  
several minutes, then reconnect it. (The  
machine can be turned off for up to 60 hours  
without losing faxes stored in the memory.  
See Transferring your faxes or Fax Journal  
report on page 137.)  
(XX = Enter Code)  
Size mismatch  
Toner Low  
The paper in the tray is not the  
correct size.  
Load the correct size of paper in the tray and  
set the “Paper Size” (Menu, 1, 2, 2 (See  
Paper Size on page 22)).  
If the LCD shows Toner Low,  
you can still print; however, the  
machine is telling you that the  
toner cartridge is near the end of  
its life and the toner will soon  
need replacing.  
Order a new toner cartridge now.  
Too Many Files  
There are too many files stored  
Reduce the number of files stored on the  
on the USB Flash memory drive. USB Flash memory drive.  
Too Many Trays  
(MFC-8380DN)  
More than one optional tray is  
installed.  
The maximum number of optional trays is  
one. Remove any additional trays.  
Unable to Scan.  
There is a document in the ADF  
input and output tray.  
Remove the document from the ADF output  
tray.  
Unusable Device  
An incompatible or broken device Remove the USB Flash memory drive from  
has been connected to the USB  
direct interface.  
the USB direct interface.  
136  
 
Troubleshooting and routine maintenance  
Transferring faxes to your PC  
C
Transferring your faxes or Fax  
Journal report  
You can transfer the faxes from your  
machine’s memory to your PC.  
C
If the LCD shows:  
a Make sure that you have installed  
MFL-Pro Suite on your PC, and then  
turn on PC-Fax Receiving on the PC.  
(For details about PC Fax Receive, see  
PC-FAX receiving in the Software  
User’s Guide on the CD-ROM.)  
„ Print Unable XX  
„ Scan Unable XX  
C
We recommend transferring your faxes to  
another fax machine or to your PC. (See  
Transferring faxes to another fax machine  
on page 137 or Transferring faxes to your PC  
on page 137.)  
b Make sure that you have set  
PC Fax Receiveon the machine.  
(See PC Fax Receive on page 68.)  
If faxes are in the machine’s memory  
when you set up PC Fax Receive, the  
LCD will ask if you want to transfer the  
faxes to your PC.  
You can also transfer the Fax Journal report  
to see if there are any faxes you need to  
transfer. (See Transferring Fax Journal report  
to another fax machine on page 137.)  
Note  
c Do one of the following:  
If there is an error message on the  
machine’s LCD, after the faxes have been  
transferred, disconnect the machine from  
the power source for several minutes, and  
then reconnect it.  
„ To transfer all faxes to your PC,  
press 1. You will be asked if you want  
a backup print.  
„ To exit and leave the faxes in the  
memory, press 2.  
Transferring faxes to another fax  
machine  
d Press Stop/Exit.  
C
If you have not set up your Station ID, you  
cannot enter fax transfer mode. (See Setting  
your station ID in the Quick Setup Guide.)  
Transferring Fax Journal report to  
another fax machine  
C
If you have not set up your Station ID, you  
cannot enter fax transfer mode. (See Setting  
your station ID in the Quick Setup Guide.)  
a Press Menu, 9, 0, 1.  
b Do one of the following:  
a Press Menu, 9, 0, 2.  
„ If the LCD shows No Data, there  
are no faxes left in the machine’s  
memory. Press Stop/Exit.  
b Enter the fax number to which the Fax  
Journal report will be forwarded.  
„ Enter the fax number to which faxes  
c Press Start.  
will be forwarded.  
c Press Start.  
137  
         
Document is jammed under the  
document cover  
Document jams  
C
C
If the document is jammed, follow the steps  
below.  
a Take out any paper from the ADF that is  
not jammed.  
IMPORTANT  
After removing a jammed document,  
check that no paper scraps are left in the  
machine that could cause another jam.  
b Lift the document cover.  
c Pull the jammed document out to the  
left.  
Document is jammed in the top of the  
ADF unit  
C
a Take out any paper from the ADF that is  
not jammed.  
b Open the ADF cover.  
c Pull the jammed document out to the  
right.  
d Close the document cover.  
e Press Stop/Exit.  
Document is jammed at the ADF  
output tray  
C
a Take out any paper from the ADF that is  
not jammed.  
b Pull the jammed document out to the  
right.  
d Close the ADF cover.  
e Press Stop/Exit.  
c Press Stop/Exit.  
138  
   
Troubleshooting and routine maintenance  
Document is jammed in the duplex  
slot (MFC-8380DN)  
Paper jams  
C
C
To clear paper jams, please follow the steps  
in this section.  
a Take out any paper from the ADF that is  
not jammed.  
IMPORTANT  
b Do one of the following:  
C
• Please confirm that you have installed  
both a toner cartridge and a drum unit in  
the machine. If you have not installed a  
drum unit or have installed the drum unit  
incorrectly, then this may cause a paper  
jam in your Brother machine.  
„ If you can see the jammed  
document, pull the jammed  
document out to the right.  
• To prevent damage to the machine  
caused by static electricity, DO NOT touch  
the electrodes shown in the illustration.  
„ If you cannot see the jammed  
document, open the ADF cover (1)  
and (2) and pull the jammed  
document out to the top.  
2
1
Note  
• If the error message remains, open and  
close the front cover and fuser cover firmly  
to reset the machine.  
• The LCD names for the paper trays are as  
follows:  
• Standard paper tray: Tray 1  
• Optional lower tray: Tray 2  
(MFC-8380DN)  
Close the ADF cover (1) and (2).  
c Press Stop/Exit.  
• Multi-purpose tray: MP Tray  
139  
     
Paper is jammed in the MP tray  
C
Paper is jammed in Paper Tray 1 or  
Tray 2 (MFC-8380DN)  
C
If the LCD shows Jam MP Tray, follow  
these steps:  
If the LCD shows Jam Tray 1or  
Jam Tray 2, follow these steps:  
a Remove the paper from the MP tray.  
a Pull the paper tray completely out of the  
machine.  
b Remove any jammed paper from in and  
around the MP tray.  
For Jam Tray 1:  
For Jam Tray 2:  
c Press Start.  
d Fan the paper stack, and then put it back  
in the MP tray.  
e When loading paper in the MP tray,  
make sure that the paper stays under  
the maximum paper height guides on  
both sides of the tray.  
b Use both hands to slowly pull out the  
jammed paper.  
140  
Troubleshooting and routine maintenance  
c Make sure the paper is below the  
maximum paper mark (b) of the paper  
tray. While pressing the blue paper-  
guide release lever, slide the paper  
guides to fit the paper size. Make sure  
that the guides are firmly in the slots.  
Paper is jammed inside the machine  
C
a Unplug the telephone line cord first,  
disconnect all cables, and then unplug  
the power cord from the electrical  
socket.  
C
b Pull the paper tray completely out of the  
d Put the paper tray firmly back in the  
machine.  
machine.  
c Use both hands to slowly pull out the  
IMPORTANT  
jammed paper.  
DO NOT take out the standard paper tray  
while paper is feeding from a lower paper  
tray as this will cause a paper jam.  
d Press the front cover release button and  
open the front cover.  
CAUTION  
HOT SURFACE  
After you have just used the machine, some  
internal parts of the machine will be  
extremely hot. Wait at least 10 minutes for  
the machine to cool down before attempting  
to clear the paper jam.  
141  
e Slowly take out the drum unit and toner  
cartridge assembly. The jammed paper  
may be pulled out with the drum unit and  
toner cartridge assembly, or this may  
release the paper so you can pull it out  
of the paper tray opening.  
f Put the drum unit and toner cartridge  
assembly back in the machine.  
g Close the front cover.  
h Put the paper tray firmly back in the  
machine.  
i Plug the machine’s power cord back into  
the electrical socket first, and reconnect  
all cables and telephone line cord. Turn  
on the machine’s power switch.  
Paper is jammed inside the drum unit  
and toner cartridge assembly  
C
a Unplug the telephone line cord first,  
disconnect all cables, and then unplug  
the power cord from the electrical  
socket.  
IMPORTANT  
We recommend that you place the drum  
unit and toner cartridge assembly on a  
clean, flat surface with a sheet of  
disposable paper or cloth underneath it in  
case you accidentally spill or scatter toner.  
b Press the front cover release button and  
open the front cover.  
To prevent damage to the machine from  
static electricity, DO NOT touch the  
electrodes shown in the illustration.  
142  
Troubleshooting and routine maintenance  
CAUTION  
IMPORTANT  
• Handle the toner cartridge carefully. If  
toner scatters on your hands or clothes,  
wipe or wash it off with cold water at once.  
HOT SURFACE  
After you have just used the machine, some  
internal parts of the machine will be  
extremely hot. Wait at least 10 minutes for  
the machine to cool down before attempting  
to clear the paper jam.  
• To avoid print quality problems, DO NOT  
touch the shaded parts shown in the  
illustrations below.  
C
c Slowly take out the drum unit and toner  
cartridge assembly.  
e Clear the jammed paper if there is any  
inside the drum unit.  
f Put the toner cartridge back into the  
drum unit until you hear it lock into place.  
If you put it in correctly, the blue lock  
lever will lift automatically.  
IMPORTANT  
We recommend that you place the drum  
unit and toner cartridge assembly on a  
clean, flat surface with a sheet of  
disposable paper or cloth underneath it in  
case you accidentally spill or scatter toner.  
g Put the drum unit and toner cartridge  
assembly back in the machine.  
d Push down the blue lock lever and take  
the toner cartridge out of the drum unit.  
Take out the jammed paper if there is  
any inside the drum unit.  
h Close the front cover.  
i Plug the machine’s power cord back into  
the electrical socket first, and reconnect  
all cables and telephone line cord. Turn  
on the machine’s power switch.  
143  
Paper is jammed at the back of the  
machine  
IMPORTANT  
We recommend that you place the drum  
unit and toner cartridge assembly on a  
clean, flat surface with a sheet of  
disposable paper or cloth underneath it in  
case you accidentally spill or scatter toner.  
C
a Unplug the telephone line cord first,  
disconnect all cables, and then unplug  
the power cord from the electrical  
socket.  
b Press the front cover release button and  
open the front cover.  
d Open the back cover (back output tray).  
e Pull the tabs at the left and right hand  
sides toward you to open the fuser  
cover (1).  
CAUTION  
HOT SURFACE  
After you have just used the machine, some  
internal parts of the machine will be  
extremely hot. Wait at least 10 minutes for  
the machine to cool down before attempting  
to clear the paper jam.  
1
f Pull the jammed paper out of the fuser  
c Slowly take out the drum unit and toner  
unit.  
cartridge assembly.  
g Close the fuser cover and back cover  
(back output tray).  
144  
Troubleshooting and routine maintenance  
h Put the drum unit and toner cartridge  
Paper is jammed in the duplex tray  
C
assembly back in the machine.  
a Pull the duplex tray completely out of the  
machine.  
C
i Close the front cover.  
j Plug the machine’s power cord back into  
the electrical socket first, and reconnect  
all cables and telephone line cord. Turn  
on the machine’s power switch.  
b Pull the jammed paper out of the  
machine or the duplex tray.  
c Put the duplex tray back in the machine.  
145  
c Wipe the outside of the machine with a  
Routine maintenance  
C
dry, lint-free soft cloth to remove dust.  
WARNING  
Use neutral detergents.  
DO NOT use any flammable substances,  
spray or organic solvent/liquids containing  
alcohol/ammonia to clean the inside or  
outside of the machine. Doing this may  
cause a fire or electrical shock. (For more  
information see Important Information  
on page 102.)  
d Remove any paper that is in the paper  
tray.  
e Wipe the inside and the outside of the  
paper tray with a dry, lint-free soft cloth  
to remove dust.  
IMPORTANT  
The drum unit contains toner, so handle it  
carefully. If toner scatters on your hands  
or clothes, wipe or wash it off with cold  
water at once.  
Cleaning the outside of the  
machine  
C
f Re-load the paper and put the paper tray  
firmly back in the machine.  
a Turn off the machine. Unplug the  
telephone line cord first, disconnect all  
cables, and then unplug the power cord  
from the electrical socket.  
g Plug the machine’s power cord back into  
the electrical socket first, and reconnect  
all cables and telephone line cord. Turn  
on the machine.  
b Pull the paper tray completely out of the  
machine.  
146  
   
Troubleshooting and routine maintenance  
d Plug the machine’s power cord back into  
the electrical socket first, and reconnect  
all cables and telephone line cord. Turn  
on the machine.  
Cleaning the scanner  
C
a Turn off the machine. Unplug the  
telephone line cord first, disconnect all  
cables and then unplug the power cord  
from the electrical socket.  
Note  
C
In addition to cleaning the scanner glass  
and glass strip with a soft lint-free cloth  
moistened with water, run your finger tip  
over the glass to see if you can feel  
anything on it. If you feel dirt or debris,  
clean the glass again concentrating on  
that area. You may need to repeat the  
cleaning process three or four times. To  
test, make a copy after each cleaning.  
b Lift the document cover (1).  
Clean the white plastic surface (2) and  
scanner glass (3) underneath it with a  
soft lint-free cloth moistened with water.  
1
2
3
c In the ADF unit, clean the white bar (1)  
and the scanner glass strip (2)  
underneath it with a soft lint-free cloth  
moistened with water.  
2
1
147  
   
Cleaning the laser scanner  
window  
CAUTION  
C
HOT SURFACE  
WARNING  
After you have just used the machine, some  
internal parts of the machine will be  
extremely hot. Wait at least 10 minutes for  
the machine to cool down before attempting  
to clear the paper jam.  
Use neutral detergents.  
DO NOT use any flammable substances,  
spray or organic solvent/liquids containing  
alcohol/ammonia to clean the inside or  
outside of the machine. Doing this may  
cause a fire or electrical shock. For more  
information see Important Information  
on page 102.  
IMPORTANT  
• To prevent damage to the machine  
caused by static electricity, DO NOT touch  
the electrodes shown in the illustration.  
IMPORTANT  
DO NOT touch the laser scanner window  
with your fingers.  
a Before you clean the inside of the  
machine, turn off the machine. Unplug  
the telephone line cord first, and then  
disconnect all cables and the power  
cord from the electrical socket.  
• We recommend that you place the drum  
unit on a clean, flat surface with a sheet of  
disposable paper or cloth underneath it in  
case you accidentally spill or scatter toner.  
b Open the front cover and slowly take out  
the drum unit and toner cartridge  
assembly.  
c Wipe the laser scanner window (1) by  
wiping it with a dry, lint-free soft cloth.  
1
148  
   
Troubleshooting and routine maintenance  
d Put the drum unit and toner cartridge  
Cleaning the corona wire  
C
assembly back in the machine.  
If you have print quality problems, clean the  
corona wire as follows:  
a Turn off the machine. Unplug the  
telephone line cord first, disconnect all  
cables, and then unplug the power cord  
from the electrical socket.  
C
b Open the front cover and slowly take out  
the drum unit and toner cartridge  
assembly.  
e Close the front cover.  
f Plug the machine’s power cord back into  
the electrical socket first, and then plug  
in the telephone line cord. Turn on the  
machine.  
IMPORTANT  
• We recommend that you place the drum  
unit and toner cartridge assembly on a  
clean, flat surface with a sheet of  
disposable paper or cloth underneath it in  
case you accidentally spill or scatter toner.  
• Handle the toner cartridge carefully. If  
toner scatters on your hands or clothes,  
wipe or wash it off with cold water at once.  
• To prevent damage to the machine  
caused by static electricity, DO NOT touch  
the electrodes shown in the illustration.  
149  
   
c Clean the corona wire inside the drum  
unit by gently sliding the blue tab from  
right to left and left to right several times.  
Cleaning the drum unit  
C
If you have print quality problems, clean the  
drum unit as follows.  
a Turn off the machine. Unplug the  
telephone line cord first, and then  
unplug the power cord from the  
electrical socket.  
1
b Open the front cover and slowly take out  
the drum unit and toner cartridge  
assembly.  
Note  
Be sure to return the blue tab to the home  
position (a) (1). If you do not, printed  
pages may have a vertical stripe.  
d Put the drum unit and toner cartridge  
assembly back in the machine.  
IMPORTANT  
• We recommend that you put the drum unit  
and toner cartridge assembly on a clean,  
flat surface with a sheet of disposable  
paper or cloth underneath it in case you  
accidentally spill or scatter toner.  
e Close the front cover.  
• To prevent damage to the machine  
caused by static electricity, DO NOT touch  
the electrodes shown in the illustration.  
f Plug the machine’s power cord back into  
the electrical socket first, and then  
reconnect all cables and telephone line  
cord. Turn on the machine.  
IMPORTANT  
To avoid print quality problems, DO NOT  
touch the shaded parts shown in the  
illustrations below.  
150  
   
Troubleshooting and routine maintenance  
c Push down the blue lock lever and take  
f When you have found the mark on the  
drum that matches the print sample,  
wipe the surface of the OPC drum with a  
dry cotton swab until the dust or glue on  
the surface comes off.  
the toner cartridge out of the drum unit.  
C
IMPORTANT  
• Handle the toner cartridge carefully. If  
toner scatters on your hands or clothes,  
wipe or wash it off with cold water at once.  
IMPORTANT  
• The drum is photosensitive so DO NOT  
touch it with your fingers.  
• To avoid print quality problems, DO NOT  
touch the shaded parts shown in the  
illustrations below.  
• DO NOT clean the surface of the  
photosensitive drum with a sharp object.  
• DO NOT use excessive force when  
cleaning the drum unit.  
g Put the toner cartridge back into the  
drum unit until you hear it lock into place.  
If you put the cartridge in correctly, the  
blue lock lever will lift automatically.  
d Put the print sample in front of the drum  
unit, and find the exact position of the  
poor print.  
h Put the drum unit and toner cartridge  
assembly back in the machine.  
e Turn the drum unit gear by hand while  
looking at the surface of the OPC  
drum (1).  
1
151  
i Close the front cover.  
j Plug the machine’s power cord back into  
the electrical socket first, and then  
reconnect all cables and telephone line  
cord. Turn on the machine.  
152  
Troubleshooting and routine maintenance  
Replacing the consumable items  
C
You will need to replace the consumable items when the machine indicates that the life of the  
consumable is over.  
Toner cartridge  
Drum unit  
C
Order No. TN-3250, TN-3290  
Order No. DR-3215 (DR-3217 for India)  
IMPORTANT  
• We recommend placing used consumable items on a sheet of paper to prevent accidentally  
spilling or scattering the material inside.  
• Be sure to reseal the consumable items tightly so that the material inside does not spill.  
Note  
• Discard used consumable items according to local regulations, keeping it separate from  
domestic waste. If you have questions, call your local waste disposal office. Be sure to reseal  
the consumable items tightly so that the material inside does not spill.  
• If you use paper that is not a direct equivalent for the recommended paper, the life of  
consumable items and machine parts may be reduced.  
153  
 
a Press the front cover release button and  
Replacing a toner cartridge  
C
open the front cover.  
The High Yield toner cartridges can print  
1
approximately 8,000 pages and the  
Standard toner cartridges can print  
1
approximately 3,000 pages . Actual page  
count will vary depending on your average  
type of document (i.e., standard letter,  
detailed graphics). When a toner cartridge is  
running low, the LCD shows Toner Low.  
1
Approx. cartridge yield is declared in accordance  
with ISO/IEC 19752.  
b Slowly take out the drum unit and toner  
cartridge assembly.  
Note  
It is a good idea to keep a new toner  
cartridge ready for use when you see the  
Toner Lowwarning.  
CAUTION  
HOT SURFACE  
After you have just used the machine, some  
internal parts of the machine will be  
extremely hot. To prevent injury, when you  
open the front or back cover (back output  
tray) of the machine DO NOT touch the  
shaded parts shown in the illustration. If you  
do this you may get burned.  
IMPORTANT  
• We recommend that you put the drum unit  
and toner cartridge assembly on a clean,  
flat surface with a sheet of disposable  
paper or cloth underneath it in case you  
accidentally spill or scatter toner.  
• To prevent damage to the machine  
caused by static electricity, DO NOT touch  
the electrodes shown in the illustration.  
154  
     
Troubleshooting and routine maintenance  
c Push down the blue lock lever and take  
the used toner cartridge out of the drum  
unit.  
Brother cartridges with this machine, or  
the refilling of used cartridge with toner  
from other sources. If damage is caused  
to the drum unit or other part of this  
machine as a result of the use of toner or  
toner cartridge other than genuine Brother  
products due to the incompatibility or lack  
of suitability of those products with this  
machine, any repairs required as a result  
may not be covered by the warranty.  
C
• Unpack the toner cartridge just before you  
put it in the machine. If a toner cartridge is  
left unpacked for a long time, the toner life  
will be shortened.  
WARNING  
DO NOT put a toner cartridge into a fire. It  
could explode, resulting in injuries.  
• Be sure to seal up the used toner cartridge  
tightly in a suitable bag so that toner  
powder does not spill out of the cartridge.  
IMPORTANT  
• Handle the toner cartridge carefully. If  
toner scatters on your hands or clothes,  
wipe or wash it off with cold water at once.  
d Unpack the new toner cartridge. Gently  
shake from side to side several times to  
distribute the toner evenly inside the  
cartridge.  
• To avoid print quality problems, DO NOT  
touch the shaded parts shown in the  
illustrations.  
• Brother machines are designed to work  
with toner of a particular specification and  
will work to a level of optimum  
e Pull off the protective cover.  
performance when used with genuine  
Brother toner cartridges (TN-3250/TN-  
3290). Brother cannot guarantee this  
optimum performance if toner or toner  
cartridge of other specifications are used.  
Brother does not therefore recommend  
the use of cartridge other than genuine  
155  
f Put the new toner cartridge firmly into  
the drum unit until you hear it lock into  
place. If you put it in correctly, the lock  
lever will lift automatically.  
Note  
DO NOT turn off the machine or open the  
front cover until the LCD returns to the  
standby state.  
Note  
Make sure that you put in the toner  
cartridge correctly or it may separate from  
the drum unit.  
g Clean the corona wire of the drum unit  
by gently sliding the blue tab from right  
to left and left to right several times.  
1
Note  
Be sure to return the blue tab to the home  
position (a) (1). If you do not, printed  
pages may have a vertical stripe.  
h Put the drum unit and toner cartridge  
assembly back in the machine.  
i Close the front cover.  
156  
Troubleshooting and routine maintenance  
Replacing the drum unit  
C
CAUTION  
The machine uses a drum unit to create print  
images on paper. If the LCD shows  
HOT SURFACE  
Replace Drum, the drum unit is near the  
end of its life and it is time to buy a new one.  
Even if the LCD shows Replace Drum, you  
may be able to continue printing without  
having to replace the drum unit for a while.  
However, if there is a noticeable deterioration  
in the output print quality (even before  
Replace Drumappears), then the drum unit  
should be replaced. You should clean the  
machine when you replace the drum unit.  
(See Cleaning the laser scanner window  
on page 148.)  
After you have just used the machine, some  
internal parts of the machine will be  
extremely hot. To prevent injury, when you  
open the front or back cover (back output  
tray) of the machine DO NOT touch the  
shaded parts shown in the illustration. If you  
do this you may get burned.  
C
IMPORTANT  
While removing the drum unit, handle it  
carefully because it may contain toner. If  
toner scatters on your hands or clothes,  
a Press the front cover release button and  
wipe or wash it off with cold water at once.  
open the front cover.  
Note  
The drum unit is a consumable item, and  
it is necessary to replace it periodically.  
There are many factors that determine the  
actual drum life, such as temperature,  
humidity, type of paper and how much  
toner you use for the number of pages per  
print job. The estimated drum life is  
b Slowly take out the drum unit and toner  
approximately 25,000 pages (12,000  
cartridge assembly.  
1
pages for India) . The actual number of  
pages your drum will print may be  
significantly less than this estimate.  
Because we have no control over the  
many factors that determine the actual  
drum life, we cannot guarantee a  
minimum number of pages that will be  
printed by your drum.  
1
Drum yield is approximate, and may vary by type of  
use.  
157  
     
e Put the toner cartridge firmly into the  
new drum unit until you hear it lock into  
place. If you put the cartridge in  
correctly, the blue lock lever will lift  
automatically.  
IMPORTANT  
• We recommend that you put the drum unit  
and toner cartridge assembly on a clean,  
flat surface with a sheet of disposable  
paper or cloth underneath it in case you  
accidentally spill or scatter toner.  
• To prevent damage to the machine  
caused by static electricity, DO NOT touch  
the electrodes shown in the illustration.  
Note  
Make sure that you put in the toner  
cartridge correctly or it may separate from  
the drum unit.  
f Put the new drum unit and toner  
cartridge assembly in the machine.  
Do not close the front cover.  
c Push down the blue lock lever and take  
the toner cartridge out of the drum unit.  
g Press Clear/Back.  
IMPORTANT  
• To avoid print quality problems, DO NOT  
touch the shaded parts shown in the  
illustrations.  
Replace Drum?  
1.Yes 2.No  
To confirm you are installing a new  
drum, press 1.  
h When the LCD shows Accepted, close  
the front cover.  
• Wait to unpack a new drum unit until  
immediately before you put it in the  
machine. Exposure to direct sunlight or  
room light may damage the drum unit.  
• Be sure to seal up the used drum unit  
tightly in a bag so that toner powder does  
not spill out of the unit.  
d Unpack the new drum unit.  
158  
Troubleshooting and routine maintenance  
Replacing periodic  
maintenance parts  
Machine Information  
C
C
Checking the Serial Number  
C
The periodic maintenance parts will need to  
be replaced regularly to maintain the print  
quality. The parts listed below will have to be  
replaced after printing approximately 50,000  
You can see the machine’s Serial Number on  
the LCD.  
C
a Press Menu, 8, 1.  
b Press Stop/Exit.  
1
pages for PF Kit MP and 100,000 pages for  
2
2
PF Kit 1 , PF Kit 2 , Fuser and Laser. Please  
call your Brother dealer when the following  
messages appear on the LCD.  
Checking the Page Counters  
C
1
12,000 pages for India  
2
80,000 pages for India  
You can see the machine’s Page Counters  
for copies, printed pages, reports and lists,  
faxes or a summary total.  
LCD message  
Description  
Replace PF KitMP Replace paper feeding kit for  
a Press Menu, 8, 2.  
MP tray.  
Replace PF Kit1  
Replace paper feeding kit for  
Tray 1.  
b Press a or b to see Total, Fax/List,  
Copyor Print.  
Replace PF Kit2  
(MFC-8380DN)  
Replace paper feeding kit for  
Tray 2.  
c Press Stop/Exit.  
Replace Fuser  
Replace Laser  
Replace fuser unit.  
Replace laser unit.  
Checking the remaining life of  
parts  
C
You can see the remaining life of the  
machine’s drum unit and periodic  
maintenance parts.  
a Press Menu, 8, 3.  
b Press a or b to choose 1.Drum,  
2.Fuser, 3.Laser, 4.PF kit MP,  
1
5.PF kit 1or 6..PF Kit 2 .  
Press OK.  
1
PF Kit 2appears only when the optional  
LT-5300 tray is installed. (MFC-8380DN)  
c Press Stop/Exit.  
159  
                 
Reset  
C
How to reset  
C
The following reset functions are available:  
a Press Menu, 0, 7.  
1 Network  
b Press a or b to choose the reset you  
You can reset the print server back to its  
default factory settings such as the  
password and IP address information.  
want.  
Press OK.  
c Choose 1.Resetor 2.Exit.  
2 Address & Fax  
Address & Fax resets the following  
settings:  
d If you choose 1.Resetin step c, you  
will be asked to reboot the machine.  
Choose 1.Yesor 2.No. If you choose  
1.Yes, the machine will begin the  
Reset.  
„ Address Book  
(One-Touch Dial, Speed-Dial and  
Setup Groups)  
„ Programmed fax jobs in the memory  
Note  
You can also reset the Network settings  
by pressing Menu, 7, 0.  
(Polled Transmit, Delayed Polling,  
Secure Polling, Delayed Fax and  
Delayed Batch)  
„ Station ID (Name and Number)  
„ Coverpage Msg (Comments)  
„ Remote Fax Options  
(Remote Access Code, Fax Storage,  
Fax Forwarding and PC-Fax)  
„ Report settings  
(Transmission Verification Report, Tel  
Index List and Fax Journal)  
„ Setting Lock password  
3 All Settings  
You can reset all the machine settings  
back to the settings that were set at the  
factory.  
Brother strongly recommends you  
perform this operation when you dispose  
of the machine.  
Note  
Unplug the interface cable before you  
choose Networkor All Settings.  
160  
     
Troubleshooting and routine maintenance  
h Put the styrofoam piece marked  
“FRONT” into the original carton (1).  
Wrap the machine in the plastic bag and  
put it in the original carton (2). Put the  
drum unit and toner cartridge assembly  
in as shown below (3). Put the User's  
Guide (If available) and CD-ROM in the  
space at the back of the machine (4).  
Packing and shipping  
the machine  
C
CAUTION  
C
Make sure that the machine has fully  
cooled down by leaving it disconnected  
from the power for at least 30 minutes  
before packing.  
When you transport the machine, use the  
packing materials that came with your  
machine. If you do not pack the machine  
correctly, you could void your warranty.  
a Turn off the machine.  
b Unplug the machine from the telephone  
wall socket.  
c Unplug all the cables and AC power  
cord from the machine.  
d Press the front cover release button and  
open the front cover.  
e Take out the drum unit and toner  
cartridge assembly. Leave the toner  
cartridge installed in the drum unit.  
f Put the drum unit and toner cartridge  
assembly into a plastic bag and seal the  
bag.  
g Close the front cover.  
161  
 
i Take the two styrofoam pieces and  
match the front of the machine to the  
“FRONT” mark on one of the styrofoam  
pieces, and the back of the machine to  
the “REAR” mark on the other styrofoam  
piece (5). Coil the cables and place  
them and the Quick Setup Guide in the  
spaces provided as shown below (6).  
j Close the carton and tape it shut.  
162  
Menu and features  
D
D
On-screen  
programming  
Menu keys  
D
D
Your machine has been designed to be easy  
to use. The LCD provides on-screen  
programming using the menu keys.  
D
We have created step by step on-screen  
instructions to help you program your  
machine. Simply follow the steps as they  
guide you through the menu selections and  
programming options.  
Access the menu.  
Menu table  
D
You can program your machine by using the  
Menu table on page 165. These pages list  
the menu selections and options.  
Go to the next menu level.  
Accept an option.  
Press Menu followed by the menu numbers  
to program your machine.  
Exit the menu by pressing  
repeatedly.  
Go back to the previous  
menu level.  
For example, to set Beepervolume to Low:  
a Press Menu, 1, 3, 2.  
b Press a or b to choose Low.  
c Press OK.  
Scroll through the current  
menu level.  
d Press Stop/Exit.  
Go back to the previous  
menu level or forward to the  
next menu level.  
Memory storage  
D
Exit the menu.  
Your menu settings are stored permanently,  
and in the event of a power failure will not be  
lost. Temporary settings (for example,  
Contrast, Overseas Mode) will be lost. Also,  
during a power failure the machine will retain  
the date and time and any fax messages that  
are in the memory for approximately 60  
hours.  
163  
         
How to access the menu  
mode  
D
a Press Menu.  
b Choose an option.  
„ Press 1 for General Setup menu.  
„ Press 2 for Fax menu.  
„ Press 3 for Copy menu.  
„ Press 4 for Printer menu.  
„ Press 5 for USB Direct I/F menu.  
„ Press 6 for Print Reports menu.  
„ Press 7 for Network menu.  
„ Press 8 for Machine Info. menu.  
1
„ Press 9 for Service menu.  
„ Press 0 for Initial Setup.  
1
This will appear only when the LCD shows an  
error message.  
You can also scroll through each menu  
level by pressing a or b for the direction  
you want.  
c Press OK when the option you want  
appears on the LCD.  
The LCD will then show the next menu  
level.  
d Press a or b to scroll to your next menu  
selection.  
e Press OK.  
When you have finished setting an  
option, the LCD will show Accepted.  
f Press Stop/Exit to exit Menu mode.  
164  
   
Menu and features  
Menu table  
D
The factory settings are shown in Bold with an asterisk.  
Choose & OK  
Choose & OK  
to accept  
to exit  
D
Main Menu  
Submenu  
Menu Selections  
Options  
0Sec  
Descriptions  
Page  
21  
1.General Setup 1.Mode Timer  
—
—
Sets the time to  
return to Fax mode.  
(MFC-8380DN) The  
time the machine will  
change from  
individual user to  
Public user when  
using Secure  
30Secs  
1 Min  
2Mins*  
5Mins  
Off  
30  
Function Lock.  
2.Paper  
1.Paper Type 1.MP Tray  
Thin  
Sets the type of  
paper in the MP tray.  
21  
21  
21  
Plain*  
Thick  
Thicker  
Transparency  
Recycled Paper  
Thin  
2.Tray#1  
Sets the type of  
paper in the paper  
tray.  
Plain*  
Thick  
Thicker  
Transparency  
Recycled Paper  
Thin  
3.Tray#2  
Sets the type of  
paper in the optional  
paper tray #2.  
(MFC-8380DN) Plain*  
(This menu  
only appears if  
you have the  
optional  
Thick  
Thicker  
Recycled Paper  
tray #2.)  
165  
   
Main Menu  
Submenu  
Menu Selections  
Options  
A4*  
Descriptions  
Page  
1.General Setup 2.Paper  
2.Paper Size 1.MP Tray  
Sets the size of the  
paper in the MP tray.  
22  
Letter  
Legal  
Executive  
A5  
(continued)  
(continued)  
A5 L  
A6  
B5  
B6  
Folio  
Any  
2.Tray#1  
A4*  
Sets the size of the  
paper in the paper  
tray.  
22  
Letter  
Legal  
Executive  
A5  
A5 L  
A6  
B5  
B6  
Folio  
A4*  
3.Tray#2  
Sets the size of the  
paper in the optional  
paper tray #2.  
22  
Letter  
Legal  
Executive  
A5  
(MFC-8380DN)  
(This menu  
only appears if  
you have the  
optional  
tray #2.)  
B5  
B6  
Folio  
Off  
3.Volume  
1.Ring  
Adjusts the ring  
volume.  
24  
24  
24  
Low  
Med*  
High  
Off  
2.Beeper  
3.Speaker  
Adjusts the volume  
level of the beeper.  
Low  
Med*  
High  
Off  
Adjusts the speaker  
volume.  
Low  
Med*  
High  
166  
Menu and features  
Main Menu  
Submenu  
Menu Selections  
Options  
On  
Descriptions  
Page  
1.General Setup 4.Daylight Save  
—
Changes for Daylight  
Savings Time  
manually.  
25  
25  
25  
(continued)  
Off*  
5.Ecology  
1.Toner Save  
2.Sleep Time  
On  
Increases the page  
yield of the toner  
cartridge.  
Off*  
Range varies  
depending on  
model.  
Conserves power.  
D
005Min*  
6.Tray Use  
1.Copy  
Tray#1 Only  
Tray#2 Only  
MP Only  
Selects the tray that  
will be used for Copy  
mode.  
22  
23  
23  
MP>T1>T2*  
T1>T2>MP  
(For  
MFC-8380DN,  
tray#2 or T2  
appears only if  
you installed the  
optional paper  
tray.)  
2.Fax  
Tray#1 Only  
Tray#2 Only  
MP Only  
Selects the tray that  
will be used for Fax  
mode.  
MP>T1>T2  
T1>T2>MP*  
(For  
MFC-8380DN,  
tray#2 or T2  
appears only if  
you installed the  
optional paper  
tray.)  
3.Print  
Tray#1 Only  
Tray#2 Only  
MP Only  
Selects the tray that  
will be used for PC  
print.  
MP>T1>T2*  
T1>T2>MP  
(For  
MFC-8380DN,  
tray#2 or T2  
appears only if  
you installed the  
optional paper  
tray.)  
167  
Main Menu  
Submenu  
Menu Selections  
Options  
Descriptions  
Page  
1.General Setup 7.LCD Contrast  
—
Adjusts the contrast  
of the LCD.  
26  
-nnnno+  
(continued)  
-nnnon+  
-nnonn+*  
-nonnn+  
-onnnn+  
—
8.Security  
1.Function Lock  
Can restrict selected  
machine operation  
for up to 25 individual  
users and all other  
non-authorized  
27  
27  
(MFC-8380DN)  
Public users.  
1.Mem Security  
—
—
Stops unauthorized  
users from most  
operations except  
receiving faxes into  
the memory.  
(MFC-8370DN)  
2.Setting Lock  
Stops unauthorized  
users from changing  
the machine’s  
32  
38  
See  
current settings.  
9.Document Scan 1.Glass ScanSize  
2.File Size 1.Color  
2.Gray  
A4*  
Adjusts the scan  
area of the scanner  
glass to the size of  
the document.  
Letter  
Small  
You can set your own  
default settings of the Software  
data compression  
rate.  
Middle*  
Large  
User’s  
Guide  
on the  
Small  
CD-ROM.  
Middle*  
Large  
3.Duplex Scan  
Long edge*  
Short edge  
Chooses the duplex  
scanning format.  
36  
(MFC-8380DN)  
168  
Menu and features  
Main Menu  
Submenu  
Menu Selections  
Options  
(02-10)  
02*  
Descriptions  
Page  
47  
2.Fax  
1.Setup Receive 1.Ring Delay  
Sets the number of rings  
before the machine  
answers in Fax Only or  
Fax/Tel mode.  
(In Fax mode  
only)  
(Example for the  
Australia)  
2.F/T Ring Time 20 Secs  
Sets the pseudo/double-  
ring time in Fax/Tel mode.  
47  
30 Secs*  
40 Secs  
70 Secs  
On*  
D
3.Fax Detect  
Receives fax messages  
without pressing Start.  
48  
60  
Off  
4.Remote Codes On(l51, #51)  
Off*  
Allows you to answer all  
calls at an extension or  
external phone and use  
codes to turn the machine  
on or off. You can  
(l91, #91 for New  
Zealand)  
personalize these codes.  
5.Auto Reduction On*  
Reduces the size of  
incoming faxes.  
49  
50  
Off  
6.Memory Receive On*  
Off  
Automatically stores any  
incoming faxes in memory  
if it runs out of paper.  
7.Print Density -nnnno+  
Makes printouts darker or  
lighter.  
48  
-nnnon+  
-nnonn+*  
-nonnn+  
-onnnn+  
8.Polling RX  
Standard*  
Secure  
Timer  
Sets up your machine to  
poll another fax machine.  
73  
9.Fax Rx Stamp On  
Off*  
Prints the received time  
and date on the top of the  
received faxes.  
49  
49  
0.Duplex  
On  
Off*  
Prints received faxes on  
both sides of the paper.  
169  
Main Menu  
2.Fax  
Submenu  
Menu Selections  
Options  
Auto*  
Light  
Dark  
Descriptions  
Page  
41  
2.Setup Send 1.Contrast  
Changes the lightness or  
darkness of faxes you  
send.  
(continued)  
(In Fax mode  
only)  
2.Fax Resolution Standard*  
Sets the default resolution  
for outgoing faxes.  
41  
Fine  
S.Fine  
Photo  
3.Delayed Fax  
4.Batch TX  
—
Sets the time of day in 24  
hour format that the  
delayed faxes will be sent.  
43  
43  
On  
Combines delayed faxes  
going to the same fax  
number at the same time  
of day into one  
Off*  
transmission.  
5.Real Time TX Next Fax:On  
Sends a fax without using  
the memory.  
42  
Next Fax:Off  
On  
Off*  
6.Polled TX  
Standard*  
Sets up your machine with  
a document to be  
retrieved by another fax  
machine.  
73  
40  
Secure  
7.Coverpg Setup Next Fax:On  
Automatically sends a  
cover page you have  
programmed.  
Next Fax:Off  
On  
Off*  
Print Sample  
8.Coverpage Note  
—
Sets up your own  
comments for the fax  
cover page.  
40  
42  
63  
9.Overseas Mode On  
Off*  
If you are having difficulty  
sending faxes overseas,  
set this to On.  
3.Address Book 1.One Touch Dial  
—
Stores up to 16  
One Touch Dial numbers,  
so you can dial by  
pressing one key (and  
Start).  
2.Speed Dial  
—
—
Stores up to 300  
64  
65  
Speed Dial numbers, so  
you can dial by pressing  
only a few keys (and  
Start).  
3.Setup Groups  
Sets up to 20 Group  
numbers for  
Broadcasting.  
170  
Menu and features  
Main Menu  
2.Fax  
Submenu  
4.Report Setting 1.Transmission On  
On+Image  
Menu Selections  
Options  
Descriptions  
Page  
76  
Sets initial setup for  
Transmission Verification  
Report.  
(continued)  
Off*  
Off+Image  
2.Journal Period Off  
Sets the interval for  
automatic printing of the  
Fax Journal.  
76  
Every 50 Faxes*  
Every 6 Hours  
Every 12 Hours  
Every 24 Hours  
Every 2 Days  
D
Every 7 Days  
5.Remote Fax Opt 1.Forward/Store Off*  
Sets the machine to  
forward fax messages, to  
store incoming faxes in  
the memory (so you can  
retrieve them while you  
are away from your  
67  
Fax Forward  
Fax Storage  
PC Fax Receive  
machine), orto sendfaxes  
to your PC.  
(Backup Print)  
If you chose Fax Forward  
or PC Fax Receive, you  
can turn on the safety  
feature Backup Print.  
2.Remote Access ---l  
Sets your own code for  
Remote Retrieval.  
70  
50  
33  
3.Print Document  
—
Prints incoming faxes  
stored in the memory.  
6.Dial Restrict. 1.Dial Pad  
Off*  
You can set the machine  
to restrict dialling when  
using the dial pad.  
Enter # twice  
On  
2.One Touch Dial Off*  
Enter # twice  
You can set the machine  
to restrict the dialling of  
One Touch numbers.  
33  
33  
43  
On  
3.Speed Dial  
Off*  
You can set the machine  
to restrict the dialling of  
Speed Dial numbers.  
Enter # twice  
On  
7.Remaining Jobs  
—
—
You can check which jobs  
are in the memory and lets  
you cancel scheduled  
jobs.  
171  
Main Menu  
2.Fax  
Submenu  
Menu Selections  
Options  
Descriptions  
Page  
131  
0.Miscellaneous 1.Compatibility High*  
Adjusts the equalization  
for transmission  
difficulties.  
(continued)  
Normal  
Basic(for VoIP)  
VoIP service providers  
offer fax support using  
various standards. If you  
regularly experience fax  
transmission errors,  
choose  
Basic(for VoIP).  
2.Distinctive  
On  
Use with telephone  
51  
56  
company distinctive  
ringing service allows you  
to have a voice number  
and fax number on the  
one telephone line.  
(Not available in  
New Zealand)  
Off*  
2.Faxability  
On  
If you haveFaxAbilityfrom  
Telecom, you can use this  
function to store the  
ringing pattern of your fax  
number. And if you set in  
to ON, you should use the  
registered number only.  
54  
(For New Zealand  
Only)  
Off*  
3.Copy  
1.Quality  
—
—
Text  
You can choose the Copy  
resolution for your type of  
document.  
83  
83  
Photo  
Auto*  
2.Brightness  
Adjust the brightness for  
copies.  
-nnnno+  
-nnnon+  
-nnonn+*  
-nonnn+  
-onnnn+  
3.Contrast  
—
Adjust the contrast for  
copies.  
83  
-nnnno+  
-nnnon+  
-nnonn+*  
-nonnn+  
-onnnn+  
172  
Menu and features  
Main Menu  
Submenu  
Menu Selections  
Options  
Descriptions  
Page  
See  
Software  
User’s  
Guide on  
the  
4.Printer 1.Emulation  
—
Auto(EPSON)*  
Auto(IBM)  
Chooses the emulation  
mode.  
HP LaserJet  
BR-Script 3  
Epson FX-850  
IBM Proprinter  
CD-ROM  
.
D
2.Print Options 1.Internal Font 1.HP LaserJet  
Prints a list of the  
machine’s internal fonts.  
2.BR-Script 3  
2.Configuration  
—
Prints a list of the  
machine’s printer settings.  
3.Test Print  
—
Prints a test page.  
3.Duplex  
—
Off*  
Enables or disables  
duplex printing. You can  
also choose long edge or  
short edge duplex  
printing.  
On(Long Edge)  
On(Short Edge)  
4.Reset Printer  
—
1.Reset  
2.Exit  
Restores the printer  
settings to the original  
factory default settings.  
5.USB Direct I/F 1.Direct Print 1.Paper Size  
A4*  
Sets the paper size when  
printing directly from the  
USB flash memory drive.  
91  
Letter  
Legal  
Executive  
A5  
A5 L and A6 size are not  
available for the optional  
Tray#2.  
A5 L  
You can choose Legal  
and Folio for MP Tray  
only.  
A6  
B5  
B6  
Folio  
Thin  
2.Media Type  
Sets the media type when  
printing directly from the  
USB flash memory drive.  
91  
Plain*  
Thick  
Thicker  
Recycled Paper  
173  
Main Menu  
Submenu  
Menu Selections  
Options  
Descriptions  
Page  
91  
5.USB Direct I/F 1.Direct Print 3.Multiple Page 1in1*  
Sets the page style when  
printing multiple pages  
directly from the USB  
Flash memory drive.  
(continued)  
(continued)  
2in1  
4in1  
9in1  
16in1  
25in1  
1 in 2x2 pages  
1 in 3x3 pages  
1 in 4x4 pages  
1 in 5x5 pages  
Portrait*  
Landscape  
4.Orientation  
5.Collate  
Sets the page orientation  
whenprintingdirectly from  
the USB Flash memory  
drive.  
91  
91  
91  
91  
On*  
Enables or disables the  
page collation when  
printing directly from the  
USB Flash memory drive.  
Off  
6.Print Quality Normal*  
Sets the print quality  
option when printing  
directly from the USB  
Flash memory drive.  
Fine  
7.PDF Option  
8.Index Print  
Document*  
Sets the PDF option  
whether to print  
comments (Markup) or  
Document&Markup  
Document&Stamps stamps in the PDF file  
along with the text.  
Simple*  
Sets the index print  
option, simple format or  
details.  
91  
Details  
2.Scan to USB 1.Resolution  
Color 100 dpi*  
Color 200 dpi  
Color 300 dpi  
Color 600 dpi  
Gray 100 dpi  
Gray 200 dpi  
Gray 300 dpi  
B&W 200 dpi  
B&W 200x100 dpi  
—
Sets the resolution to  
send the scanned data to Software  
USB Flash memory drive.  
See  
User’s  
Guide on  
the  
CD-ROM  
.
2.File Name  
Enter the file name of the  
scanned data.  
174  
Menu and features  
Main Menu  
Submenu  
Menu Selections  
Options  
Descriptions  
Page  
77  
6.Print Reports 1.XMIT Verify 1.View on LCD  
2.Print Report  
—
—
Prints a Transmission  
Verification Report for  
your last transmission.  
2.Help List  
—
—
Prints the Help List so you  
can see at-a-glance how  
to quickly program your  
machine.  
77  
77  
3.Tel Index List 1.Numeric  
—
Lists name and numbers  
stored in the One-Touch  
and Speed-Dial memory,  
in numerical or  
D
2.Alphabetic  
—
—
alphabetical order.  
4.Fax Journal  
—
Lists information about  
your last 200 incoming  
and outgoing faxes. (TX  
means Transmit. RX  
means Receive.)  
77  
5.User Settings  
6.Network Config  
—
—
—
—
Lists your settings.  
77  
77  
Lists your Network  
settings.  
7.Order Form  
—
—
You can print an  
77  
accessories order form to  
fill out and send to you  
Brother dealer.  
175  
Main  
Submenu  
Menu Selections  
Options  
Descriptions  
Page  
Menu  
7.Network 1.TCP/IP  
1.Boot Method  
—
Auto*  
Static  
RARP  
Chooses the BOOT  
method that best  
suits your needs.  
See  
Network  
User’s  
Guide  
on the  
BOOTP  
DHCP  
CD-ROM  
.
2.IP Address  
3.Subnet Mask  
4.Gateway  
—
—
—
—
—
[000-255]. [000-255]. Enter the IP address.  
[000-255]. [000-255]  
[000-255]. [000-255]. Enter the Subnet  
[000-255]. [000-255] mask.  
[000-255]. [000-255]. Enter the Gateway  
[000-255]. [000-255] address.  
5.Node Name  
6.WINS Config  
BRNXXXXXXXXXXXX Enter the Node  
name.  
Auto*  
Chooses the WINS  
configuration mode.  
Static  
(Primary)  
7.WINS Server  
—
Specifies the IP  
address of the  
primary or secondary  
WINS server.  
[000-255]. [000-255].  
[000-255]. [000-255]  
(Secondary)  
[000-255]. [000-255].  
[000-255]. [000-255]  
8.DNS Server  
—
(Primary)  
Specifies the IP  
address of the  
primary or secondary  
DNS server.  
[000-255]. [000-255].  
[000-255]. [000-255]  
(Secondary)  
[000-255]. [000-255].  
[000-255]. [000-255]  
9.APIPA  
0.IPv6  
—
—
On*  
Automatically  
allocates the IP  
address from the  
link-local address  
range.  
Off  
On  
EnableorDisablethe  
IPv6 protocol. If you  
want to use the IPv6  
protocol, visit  
Off*  
http://solutions.brother.com/  
for more information.  
2.Ethernet  
—
—
Auto*  
Choose the Ethernet  
link mode.  
100B-FD  
100B-HD  
10B-FD  
10B-HD  
176  
Menu and features  
Main  
Submenu  
Menu Selections  
Options  
Descriptions  
Page  
Menu  
7.Network 3.Scan To FTP  
—
—
—
—
Color 100 dpi*  
Color 200 dpi  
Color 300 dpi  
Color 600 dpi  
Gray 100 dpi  
Gray 200 dpi  
Gray 300 dpi  
B&W 200 dpi  
Chooses the file  
format to send the  
scanned data via  
FTP.  
See  
Network  
User’s  
Guide  
on the  
(continued)  
CD-ROM  
.
D
B&W 200x100 dpi  
Color 100 dpi*  
Color 200 dpi  
Color 300 dpi  
Color 600 dpi  
Gray 100 dpi  
Gray 200 dpi  
Gray 300 dpi  
B&W 200 dpi  
4.ScanTo Network  
—
You can scan a black  
and white or colour  
document directly to  
a CIFS server on  
your local network or  
on the internet.  
B&W 200x100 dpi  
UTCXXX:XX  
5.Time Zone  
—
Sets the time zone  
for your country.  
0.Network Reset 1.Reset  
1.Yes  
2.No  
—
—
Restore all network  
settings to factory  
default.  
2.Exit  
—
177  
Main Menu  
Submenu  
Menu Selections  
Options  
Descriptions  
Page  
159  
8.Machine Info. 1.Serial No.  
—
—
You can check the serial  
number of your machine.  
2.Page Counter  
—
Total  
Fax/List  
Copy  
You can check the  
number of total pages the  
machine has printed  
during its life.  
159  
Print  
—
3.Parts Life 1.Drum  
You can check the  
percentage of a machine  
part’s life that remains  
available.  
159  
2.Fuser  
3.Laser  
4.PF kit MP  
5.PF kit 1  
6.PF Kit 2  
—
For MFC-8380DN,  
PF Kit 2appears only  
when the optional LT5300  
tray is installed.  
0.Initial Setup 1.Receive Mode  
Fax Only*  
Fax/Tel  
External TAD  
Manual  
Chooses the receive  
mode that best suits your  
needs.  
45  
2.Date&Time  
3.Station ID  
—
—
—
Puts the date and time on  
the LCD and in headings  
of faxes you send.  
See  
Quick  
Setup  
Guide.  
Fax:  
Sets your name and fax  
number to appear on each  
page you fax.  
Tel:  
Name:  
Tone*  
Pulse  
4.Tone/Pulse  
—
—
Chooses the dialling  
mode.  
(not available in  
New Zealand)  
4.Dial Tone  
Detection  
You can shorten the dial  
tone detect pause.  
131  
26  
(for New  
Zealand)  
No Detection*  
5.Dial Tone  
5.Dial Prefix  
—
—
Select the phone line  
type.  
(for New  
Zealand)  
6.Dial Prefix  
6.Reset  
1.Network  
1.Reset  
2.Exit  
Restores all network  
settings to factory default.  
160  
(for New  
Zealand)  
7.Reset  
2.Address & Fax 1.Reset  
2.Exit  
Restores all stored phone  
number and fax settings.  
160  
160  
3.All Settings 1.Reset  
2.Exit  
Restore all the machine  
settings to factory default.  
178  
Menu and features  
Entering text  
D
When setting certain menu selections, such as the Station ID, you will need to type text  
characters. The dial pad keys have letters printed on them. The keys: 0, # and l do not have  
printed letters because they are used for special characters.  
Press the appropriate dial pad key the number of times shown in this reference table to access  
the character you want.  
D
Press  
Key  
one  
time  
two  
times  
three  
times  
four  
times  
five  
times  
six  
times  
seven  
times  
eight  
times  
nine  
times  
1
2
3
4
5
6
7
8
9
@
a
d
g
j
.
/
c
f
1
A
D
G
J
@
B
.
/
1
a
d
g
j
@
b
e
h
k
b
e
h
k
n
q
u
x
C
F
I
2
3
4
5
6
R
8
Y
E
i
H
K
l
L
m
p
t
o
r
M
s
N
P
O
Q
V
X
m
S
t
n
7
u
9
v
y
T
z
U
W
w
Z
For menu selections that do not allow lower case character selection, please use this reference  
table.  
Press Key  
one time  
two times three times four times  
five times  
2
3
4
5
6
7
8
9
A
D
G
J
B
E
H
K
N
Q
U
X
C
F
I
2
3
4
5
6
S
8
Z
A
D
G
J
L
M
P
T
O
R
V
Y
M
7
T
9
W
Inserting spaces  
To enter a space in a fax number, press c once between numbers. To enter a space in a name,  
press c twice between characters.  
Making corrections  
If you entered a letter incorrectly and want to change it, press d to move the cursor to the incorrect  
character, and then press Clear/Back.  
Repeating letters  
To enter a character on the same key as the previous character, press c to move the cursor right  
before pressing the key again.  
179  
 
Special characters and symbols  
Press l, # or 0, then press d or c to move the cursor to the symbol or character you want.  
Press OK to choose it. The symbols and characters below will appear depending on your menu  
selection.  
Press l  
Press #  
Press 0  
for  
for  
for  
(space) ! " # $ % & ' ( ) l + , - . / m  
: ; < = > ? @ [ ] ^ _ \ ~ ‘ | { }  
Ä Ë Ö Ü À Ç È É 0  
180  
Specifications  
E
E
General  
E
Printer Type  
Laser  
Print Method  
Electrophotography by semiconductor laser beam scanning  
64 MB  
Memory Capacity  
LCD (liquid crystal display) 16 characters × 2 lines  
E
Power Source  
220 - 240V 50/60Hz  
Peak:  
Power Consumption  
1080 W  
1
Copying:  
Average 570 W  
Average 11W  
Average 80 W  
Sleep:  
Standby:  
1
When making a copy from one sheet  
Dimensions  
442mm  
390mm  
443mm  
Weight  
With Drum/Toner Unit:  
15.7 kg (MFC-8380DN)  
15.5 kg (MFC-8370DN)  
Noise level  
Sound power  
Operating (Copying):  
Standby:  
LwAd = 6.95 Bell (A)  
LwAd = 4.6 Bell (A)  
Sound pressure  
Operating (Copying):  
Standby:  
LPAm = 56 dB (A)  
LPAm = 30 dB (A)  
181  
     
Temperature  
Humidity  
Operating:  
Storage:  
10 to 32.5°C  
5 to 35°C  
Operating:  
Storage:  
20 to 80% (without condensation)  
10 to 90% (without condensation)  
ADF (automatic  
Up to 20 pages (Staggered) [80 gsm]  
document feeder)  
Recommended Environment for Best Results:  
Temperature:  
20 to 30°C  
Humidity:  
50% - 70%  
Paper Tray  
250 Sheets [80 gsm]  
250 Sheets [80 gsm]  
Paper Tray 2 (option)  
(MFC-8380DN)  
182  
Specifications  
Print media  
E
Paper Input  
Paper Tray  
„ Paper Type:  
Thin paper, Plain paper, Bond paper and  
1
Transparencies or Recycled paper  
„ Paper Size:  
Letter, A4, B5 (ISO), A5, A5(Long Edge),  
B6 (ISO), A6 and Executive  
„ Paper Weight:  
60 to 105 gsm  
„ Maximum Paper Tray  
Up to 250 sheets of 80 gsm Plain paper  
E
Capacity:  
Multi-purpose tray (MP tray)  
„ Paper Type:  
Thin paper, Plain paper, Thick paper, Bond  
paper, Transparencies, Recycled paper,  
1
Envelopes or Labels  
„ Paper Size:  
Width: 69.8 to 216 mm  
Length:116 to 406.4 mm  
2
„ Paper Weight:  
60 to 163 gsm  
„ Maximum Multi-purpose tray  
Up to 50 sheets of 80 gsm Plain paper  
Up to 3 envelopes  
Capacity:  
1
2
For transparencies or labels, we recommend removing printed pages from the output paper tray immediately after they  
exit the machine to avoid the possibility of smudging.  
60 to 105 gsm for duplex print.  
Paper Tray 2 (option)  
(MFC-8380DN)  
„ Paper Type:  
„ Paper Size:  
„ Paper Weight:  
Thin paper, Plain paper, Bond paper or  
Recycled paper  
Letter, A4, B5 (ISO), A5, B6 (ISO) and  
Executive  
60 to 105 gsm  
„ Maximum paper tray capacity: Up to 250 sheets of 80 gsm Plain paper  
183  
       
Paper Output „ Output Tray:  
„ Back Output Tray:  
Up to 150 sheets (face-down print delivery  
to the output paper tray)  
One sheet (face-up print delivery to the  
back output tray)  
Duplex  
„ Paper Size:  
A4  
Printing  
„ Paper Weight:  
60 to 105 gsm  
„ Manual Duplex:  
„ Automatic Duplex:  
Yes  
Yes  
184  
 
Specifications  
Fax  
E
Compatibility  
ITU-T Super Group 3  
Yes  
Duplex Fax (Receive)  
Coding System  
MH/MR/MMR/JBIG  
Automatic Fallback:  
ADF Width:  
Modem Speed  
33,600 bps  
Single-Sided Document Size  
148 to 215.9 mm  
148 to 355.6 mm  
Max. 215.9 mm  
ADF Length:  
Scanner Glass Width:  
E
Scanner Glass Length: Max. 297 mm  
2-Sided (Duplex)  
ADF Width:  
148 to 215.9 mm  
148 to 297.0 mm  
Document Size (MFC-8380DN) ADF Length:  
Scanning Width  
Printing Width  
Greyscale  
Max. 208 mm  
Max. 208 mm  
8 bit levels  
Polling Types  
Contrast Control  
Resolution  
Standard, Secure, Timer, Sequential  
Automatic/Light/Dark (manual setting)  
Horizontal:  
Vertical  
8 dot/mm  
„ Standard:  
„ Fine:  
3.85 line/mm  
7.7 line/mm  
7.7 line/mm  
15.4 line/mm  
„ Photo:  
„ Superfine:  
16 (8 × 2)  
300 stations  
Up to 20  
One Touch Dial  
Speed Dial  
Groups  
Broadcasting  
Automatic Redial  
Ring Delay  
366 stations  
3 times at 5 minute intervals  
2, 3, 4, 5, 6, 7, 8, 9 or 10 rings (for Australia)  
1, 2, 3, 4, 5, 6, 7 or 8 rings (for New Zealand)  
0, 1, 2, 3, 4, 5, 6, 7, 8, 9 or 10 rings (for some countries)  
Communication Source  
Memory Transmission  
Public switched telephone network  
1
2
Up to 600 /500 pages  
1
2
Out of Paper Reception  
Up to 600 /500 pages  
1
2
‘Pages’ refers to the ‘Brother No. 1 Chart’ (a typical business letter, Standard resolution, JBIG code). Specifications  
and printed materials are subject to change without prior notice.  
‘Pages’ refers to the ‘ITU-T Test Chart #1’ (a typical business letter, Standard resolution, JBIG code). Specifications  
and printed materials are subject to change without prior notice.  
185  
     
Copy  
E
Colour/Monochrome  
Monochrome  
ADF Width:  
ADF Length:  
Single-sided Document Size  
148 to 215.9 mm  
148 to 355.6 mm  
1
Scanner Glass Width: Max. 215.9 mm  
Scanner Glass Length: Max. 297 mm  
2-Sided (Duplex)  
ADF Width:  
148 to 215.9 mm  
148 to 297.0 mm  
Document Size (MFC-8380DN) ADF Length:  
Copy Width:  
Max. 208 mm  
Multiple Copies  
Reduce/Enlarge  
Resolution  
Stacks or Sorts up to 99 pages  
25% to 400% (in increments of 1%)  
Max. 1200 × 600 dpi  
2
First Copy Out Time  
Less than 10.5 seconds (from READY mode)  
1
2
5 sheet ADF input limit when using sheets longer than A4.  
The first copy out time may vary depending on scanner lamp warm up time.  
186  
       
Specifications  
Scan  
E
Colour/Monochrome  
Yes/Yes  
Yes  
Duplex Scanning  
(MFC-8380DN)  
®
TWAIN Compliant  
Yes (Windows 2000 Professional/XP/  
®
XP Professional x64 Edition/Windows Vista )  
1
Mac OS X 10.3.9 or greater  
®
®
WIA Compliant  
E
Yes (Windows XP/Windows Vista )  
24 bit colour  
Colour Depth  
Resolution  
2
Up to 19200 × 19200 dpi (interpolated)  
2
Up to 600 × 2400 dpi (optical) (From Scanner Glass)  
2
Up to 600 × 600 dpi (optical) (From ADF)  
Single-Sided Document Size  
ADF Width:  
ADF Length:  
148.0 to 215.9 mm  
3
148.0 to 355.6 mm  
Max. 215.9 mm  
Scanner Glass Width:  
Scanner Glass Length: Max. 297 mm  
ADF Width: 148.0 to 215.9 mm  
148.0 to 297.0 mm  
2-Sided (Duplex)  
Document Size (MFC-8380DN) ADF Length:  
Scanning Width  
Greyscale  
Max. 210 mm  
8 bit levels  
1
2
For the latest driver updates, visit us at http://solutions.brother.com/  
Maximum 1200 × 1200 dpi scanning with the WIA driver in Windows® XP/Windows Vista® (resolution up to  
19200 × 19200 dpi can be chosen by using the Brother scanner utility)  
3
5 sheet ADF input limit when using sheets longer than A4.  
187  
             
Print  
E
®
Emulations  
PCL6, BR-Script3 (PostScript 3™), IBM Pro-Printer XL,  
Epson FX-850  
®
Printer Driver  
Host-Based Driver for Windows 2000 Professional/  
®
XP/XP Professional x64 Edition/Windows Vista /  
®
1
®
1
Windows Server 2003 /Windows Server 2003 x64 Edition /  
®
1
Windows Server 2008  
®
BR-Script3 (PPD file) for Windows 2000 Professional/  
®
XP/XP Professional x64 Edition/Windows Vista /  
®
1
®
1
Windows Server 2003 /Windows Server 2003 x64 Edition /  
®
1
Windows Server 2008  
2
Macintosh Printer Driver for Mac OS X 10.3.9 or greater  
2
BR-Script3 (PPD file) for Mac OS X 10.3.9 or greater  
3
Resolution  
1200 dpi , HQ1200 (2400 × 600 dpi), 600 dpi, 300 dpi  
4
Print Speed for  
Simplex  
Up to 28 pages/minute (A4 size) (MFC-8370DN)  
4
Up to 30 pages/minute (A4 size) (MFC-8380DN)  
Print Speed for  
Duplex Printing  
Up to 13 sides/minute  
First Print Out Time  
Less than 8.5 seconds (from the READY state and standard tray)  
1
Print only via network  
2
For the latest driver updates, visit us at http://solutions.brother.com/  
Using 1200 dpi setting (1200 x1200 dpi) the print speed will be slower.  
The print speed may change depending on the type of document you print.  
3
4
188  
         
Specifications  
Interfaces  
E
1 2  
USB  
Use a USB 2.0 interface cable (type A/B) that is no longer than 2 m.  
Use an Ethernet UTP cable category 5 or greater.  
Ethernet  
1
Your machine has a Hi-Speed USB 2.0 interface. The machine can also be connected to a computer that has a USB  
1.1 interface.  
2
Third party USB ports are not supported.  
E
Direct Print feature  
E
1
Compatibility  
PDF version 1.7 , JPEG, Exif + JPEG, PRN (created by Brother  
printer driver), TIFF (scanned by all Brother MFC or DCP models),  
®
PostScript 3™ (created by Brother BR-Script 3 printer driver), XPS  
version 1.0.  
1
PDF data including a JBIG2 image file, a JPEG2000 image file or transparency files are not supported.  
189  
         
Computer requirements  
E
Minimum System Requirements and Supported PC Software Functions  
Computer Platform Supported PC  
Processor  
Minimum  
Speed  
Minimum Recommended HardDiskSpace  
3
& Operating System PC  
RAM  
RAM  
to install  
Interface  
Version  
Software  
For  
For  
Functions  
Drivers Applications  
®
®
®
®
Printing,  
USB,  
64 MB  
128 MB  
256 MB 150 MB 310 MB  
Windows  
Windows  
Intel Pentium II  
or equivalent  
4
Operating 2000  
PC Fax ,  
10/100  
Base Tx  
(Ethernet)  
1
5
Scanning  
System  
Professional  
®
Windows  
XP  
® 2 5  
Home  
®
Windows  
XP  
Professional 2 5  
®
®
256 MB 512 MB  
512 MB 1 GB  
Windows  
XP  
64-bit (Intel 64  
or AMD64)  
Professional  
x64  
supported CPU  
Edition  
®
®
Windows  
500 MB 500 MB  
Intel Pentium 4  
or equivalent  
® 2  
Vista  
®
64-bit (Intel 64  
or AMD64)  
supported CPU  
190  
 
Specifications  
®
®
®
Windows Printing  
10/100  
Base Tx  
(Ethernet)  
256 MB 512 MB 50 MB N/A  
Windows  
Intel Pentium III  
or equivalent  
®
Operating Server  
1
2003  
(printonly  
via  
System  
(Continued)  
network)  
®
Windows  
64-bit (Intel 64  
or AMD64)  
®
Server  
2003 x64  
Edition  
(printonly  
via  
supported CPU  
E
network)  
®
®
Windows  
512 MB 2 GB  
Intel Pentium 4  
or equivalent  
®
Server  
®
2008  
(printonly  
via  
64-bit (Intel 64  
or AMD64)  
supported CPU  
network)  
3
Macintosh MacOSX Printing,  
PowerPC  
G4/G5,  
PowerPC G3  
350MHz  
128 MB 256 MB 80 MB 400 MB  
USB ,  
4
Operating 10.3.9 -  
PC Fax send  
Scanning  
,
10/100  
Base Tx  
(Ethernet)  
System  
10.4.3  
MacOSX  
10.4.4 or  
greater  
PowerPC  
512 MB 1 GB  
®
G4/G5, Intel  
Core™  
Processor  
1
2
Internet Explorer 5.5® or greater  
Maximum 1200 x 1200 dpi scanning with the WIA driver in Windows®XP/Windows Vista® (resolution up to  
19200 x 19200 dpi can be chosen by using the scanner utility.)  
3
4
5
Third party USB ports are not supported.  
PC Fax supports black and white only.  
PaperPort™ 11SE supports Microsoft® SP4 or higher for Windows® 2000 and SP2 or higher for XP.  
For the latest driver updates, visit us at http://solutions.brother.com/  
All trademarks, brand and product names are property of their respective companies.  
191  
         
Consumable items  
E
Toner Cartridge Life  
Standard Toner Cartridge:  
1
1
TN-3250:  
Approx. 3,000 pages (A4)  
High-Yield Toner Cartridge:  
TN-3290:  
Approx. 8,000 pages (A4)  
Approx. 25,000 pages  
Drum Unit  
DR-3215: (DR-3217 for India)  
2
(A4)  
1
2
Approx. cartridge yield is declared in accordance with ISO/IEC 19752.  
Drum yield is approximate, and may vary by type of use.  
Note  
• Brother does not recommend the use of consumables other than genuine Brother  
consumables.  
• Your machine warranty may not cover any damage arising from the use of non genuine Brother  
consumables.  
192  
     
Specifications  
Ethernet wired network  
E
Network board  
model name  
NC-6800h Type 2  
LAN  
You can connect your machine to a network for Network Printing,  
1 2  
Network Scanning, PC Fax and Remote Setup.  
®
®
Support for  
Windows 2000 Professional, Windows XP,  
®
®
Windows XP Professional x64 Edition, Windows Vista ,  
®
2
®
2
Windows Server 2003 , Windows Server 2003 x64 Edition and  
E
®
2
Windows Server 2008  
Mac OS X 10.3.9 or greater  
IPv4:  
3 4  
Protocols  
ARP, RARP, BOOTP, DHCP, APIPA (Auto IP),  
WINS/NetBIOS name resolution, DNS Resolver,  
mDNS, LLMNR responder, LPR/LPD,  
Custom Raw Port/Port9100, IPP/IPPS,  
FTP Client and Server, TELNET Server,  
HTTP/HTTPS Server, SSL/TLS,  
TFTP Client and Server, SMTP Client, APOP,  
POP before SMTP, SMTP-AUTH, SNMPv1/v2c/v3,  
ICMP, LLTD responder, Web Services Print,  
CIFS Client, SNTP  
IPv6:  
(Turned off as default) NDP, RA, DNS resolver,  
mDNS, LLMNR responder, LPR/LPD,  
Custom Raw Port/Port9100, IPP/IPPS,  
FTP Client and Server, TELNET Server,  
HTTP/HTTPS server, SSL/TLS,  
TFTP Client and Server, SMTP Client, APOP,  
POP before SMTP, SMTP-AUTH, SNMPv1/v2c/v3,  
ICMPv6, LLTD responder,  
Web Services Print, CIFS Client, SNTP  
Network type  
Ethernet 10/100 BASE-TX Auto Negotiation (Wired LAN)  
193  
 
®
®
Management  
BRAdmin Light for Windows 2000 Professional, Windows XP,  
5
®
®
utilities  
Windows XP Professional x64 Edition, Windows Vista ,  
®
®
Windows Server 2003, Windows Server 2003 x64 Edition,  
®
4
Windows Server 2008 and Mac OS X 10.3.9 or greater  
®
BRAdmin Professional for Windows 2000 Professional,  
®
®
Windows XP, Windows XP Professional x64 Edition,  
®
®
Windows Vista , Windows Server 2003,  
®
®
Windows Server 2003 x64 Edition and Windows Server 2008  
®
®
Web BRAdmin for Windows 2000 Professional, Windows XP,  
®
®
Windows XP Professional x64 Edition, Windows Vista ,  
®
®
Windows Server 2003, Windows Server 2003 x64 Edition and  
®
Windows Server 2008  
Client computers with a web browser supporting Java.  
1
2
3
4
5
PC Fax Send for Mac  
Print only via network  
Mac OS X 10.3.9 or greater (mDNS)  
For the latest driver updates, visit us at http://solutions.brother.com/  
BRAdmin Professional and Web BRAdmin are available as a download from http://solutions.brother.com/  
194  
         
Glossary  
F
F
This is a comprehensive list of features and terms that appear in Brother manuals. Availability of  
these features depends on the model you purchased.  
ADF (automatic document feeder)  
Coding method  
The document can be placed in the ADF  
and scanned one page at a time  
automatically.  
Method of coding the information  
contained in the document. All fax  
machines must use a minimum standard  
of Modified Huffman (MH). Your machine  
is capable of greater compression  
methods, Modified Read (MR), Modified  
Modified Read (MMR) and JBIG, if the  
receiving machine has the same  
capability.  
Auto Reduction  
Reduces the size of incoming faxes.  
Automatic fax transmission  
F
Sending a fax without picking up the  
handset of the external telephone.  
Communication error (or Comm. Error)  
Automatic Redial  
An error during fax sending or receiving,  
usually caused by line noise or static.  
A feature that enables your machine to  
redial the last fax number after five  
minutes if the fax did not go through  
because the line was busy.  
Compatibility group  
The ability of one fax unit to communicate  
with another. Compatibility is assured  
between ITU-T Groups.  
Backup Print  
Your machine prints a copy of every fax  
that is received and stored in memory.This  
is a safety feature so you will not lose  
messages during a power failure.  
Contrast  
Setting to compensate for dark or light  
documents, by making faxes or copies of  
dark documents lighter and light  
documents darker.  
Batch Transmission  
As a cost saving feature, all delayed faxes  
to the same fax number will be sent as one  
transmission.  
Delayed Fax  
Sends your fax at a specified later time  
that day.  
Beeper Volume  
Volume setting for the beep when you  
press a key or make an error.  
Distinctive Ring  
A subscriber service purchased from the  
telephone company that gives you  
another telephone number on an existing  
telephone line. The Brother machine uses  
the new number to simulate a dedicated  
fax line.  
Broadcasting  
The ability to send the same fax message  
to more than one location.  
Cancel Job  
Cancels a programmed print job and  
clears the machine’s memory.  
Dual Access  
Your machine can scan outgoing faxes or  
scheduled jobs into memory at the same  
time it is sending a fax or receiving or  
printing an incoming fax.  
CNG tones  
The special tones (beeps) sent by fax  
machines during automatic transmission  
to tell the receiving machine that a fax  
machine is calling.  
195  
 
ECM (Error Correction Mode)  
Fax/Tel  
You can receive faxes and telephone  
Detects errors during fax transmission  
and resends the pages of the fax that had  
an error.  
calls. Do not use this mode if you are  
using a telephone answering device  
(TAD).  
Extension telephone  
Fine resolution  
A telephone on the fax number that is  
plugged into a separate wall socket.  
Resolution is 203 × 196 dpi. It is used for  
small print and graphs.  
External phone  
Greyscale  
A TAD (telephone answering device) or  
telephone that is connected to your  
machine.  
The shades of grey available for copying  
and faxing photographs.  
F/T Ring Time  
Group number  
The length of time that the Brother  
A combination of One Touch and  
Speed Dial numbers that are stored on a  
One Touch key or in a Speed Dial location  
for Broadcasting.  
machine pseudo/double-rings (when the  
Receive Mode setting is Fax/Tel) to notify  
you to pick up a voice call that it answered.  
Fax Ability  
Help List  
A subscriber service purchased from the  
telephone company that provides another  
telephone number on an existing  
telephone line. The Brother fax machine  
uses the new number to simulate a  
dedicated fax line.  
A printout of the complete Menu table that  
you can use to program your machine  
when you do not have the User’s Guide  
with you.  
Journal Period  
The pre-programmed time period  
between automatically printed Fax  
Journal Reports. You can print the Fax  
Journal on demand without interrupting  
the cycle.  
Fax Detect  
Enables your machine to respond to CNG  
tones if you interrupt a fax call by  
answering it.  
Fax Forwarding  
LCD (liquid crystal display)  
Sends a fax received into the memory to  
another pre-programmed fax number.  
The display screen on the machine that  
shows interactive messages during On-  
Screen Programming and shows the date  
and time when the machine is idle.  
Fax Journal  
Lists information about the last 200  
incoming and outgoing faxes. TX means  
Transmit. RX means Receive.  
Manual fax  
When you lift the handset of your external  
telephone so you can hear the receiving  
fax machine answer before you press  
Start to begin transmission.  
Fax Storage  
You can store faxes in the memory.  
Fax tones  
Menu mode  
The signals sent by sending and receiving  
fax machines while communicating  
information.  
Programming mode for changing your  
machine’s settings.  
196  
Glossary  
OCR (optical character recognition)  
Remote Activation code  
The bundled ScanSoft™  
Press this code (l 5 1) when you answer  
a fax call on an extension or external  
telephone.  
PaperPort™ 11SE with OCR or Presto!  
PageManager software application  
converts an image of text to text you can  
edit.  
Remote Retrieval Access  
The ability to access your machine  
remotely from a touch tone telephone.  
One Touch  
Keys on the machine’s control panel  
where you can store numbers for easy  
dialling. You can store a second number  
on each key if you press Shift and the  
One Touch key together.  
Resolution  
The number of vertical and horizontal lines  
per inch.  
Ring Delay  
The number of rings before the machine  
answers in Fax Onlyand Fax/Tel  
modes.  
Out of Paper Reception  
F
Receives faxes into the machine’s  
memory when the machine is out of paper.  
Ring Volume  
Overseas Mode  
Volume setting for the machine’s ring.  
Makes temporary changes to the fax  
tones to accommodate noise and static on  
overseas telephone lines.  
Scanning  
The process of sending an electronic  
image of a paper document into your  
computer.  
Pause  
Allows you to place a 3.5 second delay in  
the dialling sequence while you are  
dialling using the dial pad or while you are  
storing One Touch and Speed Dial  
numbers. Press Redial/Pause as many  
times as needed for longer pauses.  
Search  
An electronic, alphabetical listing of stored  
One Touch, Speed Dial and Group  
numbers.  
Speed Dial  
Polling  
A pre-programmed number for easy  
The process of a fax machine calling  
another fax machine to retrieve waiting fax  
messages.  
dialling. You must press  
the three-digit Speed Dial location and  
press Start to begin the dialling process.  
, then enter  
Pulse  
Station ID  
A form of rotary dialling on a telephone  
line.  
The stored information that appears on  
the top of faxed pages. It includes the  
sender’s name and fax number.  
Real Time Transmission  
When memory is full, you can send faxes  
in real time.  
TAD (telephone answering device)  
You can connect an external TAD to your  
machine.  
Remaining Jobs  
You can check which programmed fax  
jobs are waiting in the memory and cancel  
the jobs individually.  
Tel Index List  
A listing of names and numbers stored in  
One Touch and Speed Dial memory, in  
numerical order.  
Remote Access Code  
Your own four-digit code (– – –l) that  
allows you to call and access your  
machine from a remote location.  
197  
Temporary settings  
You can choose certain options for each  
fax transmission and copy without  
changing the default settings.  
Tone (Not available in New Zealand)  
A form of dialling on the telephone line  
used for Touch Tone telephones.  
Transmission  
The process of sending faxes over the  
telephone lines from your machine to the  
receiving fax machine.  
User Settings List  
A printed report that shows the current  
settings of the machine.  
Xmit Report (Transmission Verification  
Report)  
A listing for each transmission, that shows  
its date, time and number.  
198  
Index  
G
Copy  
contrast ..........................................80, 84  
A
duplex .............................................86, 87  
Enlarge/Reduce key ............................. 81  
enter copy mode .................................. 80  
keys ..................................................8, 81  
multiple ................................................. 80  
N in 1 (page layout) .............................. 84  
out of memory ...................................... 88  
quality ................................................... 83  
single .................................................... 80  
sort (ADF only) ..................................... 83  
temporary settings ................................ 81  
tray selection ........................................ 85  
using ADF ............................................ 83  
using scanner glass ............................. 84  
Cordless telephone (non-Brother) ........... 60  
Cover page .............................................. 40  
custom comments ................................ 40  
for all faxes ........................................... 40  
for next fax only .................................... 40  
printed form .......................................... 41  
ADF (automatic document feeder)  
faxing ....................................................36  
using .....................................................19  
Answering machine (TAD)  
connecting ............................................57  
Apple Macintosh  
See Software User’s Guide on the  
CD-ROM.  
Automatic  
fax receive ............................................46  
easy receive .......................................48  
Fax Detect .........................................48  
fax redial ...............................................63  
G
B
Broadcasting ............................................38  
cancelling ..............................................39  
setting up groups for .............................65  
C
D
Cancelling  
Delayed batch transmission .................... 43  
Dialing  
broadcast in process .............................39  
fax jobs in memory ................................43  
jobs awaiting redial ...............................43  
print jobs .................................................7  
remote fax options ................................69  
Cleaning  
corona wire .........................................149  
drum unit .............................................150  
laser scanner window .........................148  
scanner glass ......................................147  
Connecting  
external TAD (answering machine) .......57  
external telephone ................................59  
Consumable items .................................153  
Control panel overview ..............................6  
ControlCenter2 (for Macintosh)  
manual ................................................. 62  
one touch ............................................. 62  
speed dial ............................................. 62  
using the Search key ............................ 63  
Dialling  
a pause ................................................ 63  
automatic fax redial .............................. 63  
groups (broadcasting) .......................... 38  
restricting dialling ................................. 33  
Direct print ............................................... 90  
Direct key ............................................. 91  
specification ....................................... 189  
Document  
how to load .....................................19, 20  
jam ..................................................... 138  
Drum unit  
checking (remaining life) .................... 159  
cleaning ......................................149, 150  
replacing ............................................. 157  
Dual access ............................................. 42  
See Software User’s Guide on the  
CD-ROM.  
®
ControlCenter3 (for Windows )  
See Software User’s Guide on the  
CD-ROM.  
199  
 
Duplex (2-sided)  
copying ........................................... 86, 87  
printing  
from USB flash memory drive ............92  
troubleshooting ...................................139  
Duplex key (2-sided) ...................36, 86, 87  
sending ................................................. 36  
broadcasting ...................................... 38  
cancelling from memory .................... 43  
contrast ............................................. 41  
delayed batch .................................... 43  
delayed fax ........................................ 43  
from ADF ........................................... 36  
from memory (dual access) ............... 42  
from scanner glass ............................ 37  
manual .............................................. 43  
overseas ............................................ 42  
polled transmit ................................... 74  
real time transmission ....................... 42  
resolution ........................................... 41  
telephone line interference .............. 131  
Fax/Tel mode  
answering at extension telephones ...... 60  
easy receive ......................................... 48  
F/T ring time (double-ring) .................... 47  
fax receive code ................................... 60  
receiving faxes ..................................... 59  
ring delay .............................................. 47  
telephone answer code ........................ 60  
Folio ......................................................... 15  
E
Enlarge/Reduce key .................................81  
Envelopes ...................................11, 16, 17  
Equalization ...........................................131  
Error messages on LCD ........................132  
Comm. Error .......................................132  
No Paper .............................................134  
Out of Memory ....................................135  
Print Unable XX ..................................135  
Scan Unable XX ..................................136  
Extension telephone, using ......................60  
External telephone, connecting ................59  
F
Fax codes  
changing ........................................ 60, 70  
fax receive code ....................................60  
remote access code ..............................70  
telephone answer code .........................60  
Fax forwarding  
G
Greyscale ......................................185, 187  
Groups for broadcasting .......................... 65  
changing remotely .......................... 71, 72  
programming a number .........................67  
Fax storage ..............................................67  
printing from memory ............................50  
turning off ..............................................69  
turning on ..............................................67  
Fax, stand-alone  
H
HELP ....................................................... 77  
Help List ............................................... 77  
LCD messages ................................... 163  
Menu Table ................................163, 165  
using menu keys ................................ 163  
Hook .......................................................... 6  
receiving  
easy receive .......................................48  
fax forwarding ....................................72  
fax receive stamp ...............................49  
from extension telephone ...................60  
into memory (fax storage) ..................67  
polling receive ....................................73  
reducing to fit on paper ......................49  
retrieving from a remote site ....... 71, 72  
ring delay, setting ...............................47  
sequential polling ...............................74  
telephone line interference ...............131  
J
Jams  
document ............................................ 138  
paper .................................................. 139  
Job Cancel key .......................................... 7  
200  
scanning  
See Software User’s Guide on the  
CD-ROM.  
L
Labels .........................................11, 15, 18  
LCD (liquid crystal display) ............... 6, 163  
contrast .................................................26  
Help List ................................................77  
O
One touch  
changing ............................................... 65  
setting up .............................................. 63  
using ..................................................... 62  
Out of Memory message .... 44, 88, 92, 135  
M
Machine information  
checking remaining life of drum unit and  
periodic maintenance parts .................159  
Data LED ................................................9  
page counts ........................................159  
Macintosh  
P
Packing and shipping the machine ........ 161  
Page layout (N in 1) ................................. 84  
Paging  
See Software User’s Guide on the  
CD-ROM.  
G
programming your pager number ......... 67  
Paper .......................................14, 183, 184  
how to load ........................................... 10  
jam ..................................................... 139  
recommended ...................................... 15  
size .................................................14, 22  
size of document ........................186, 187  
tray capacity ......................................... 15  
type ................................................14, 21  
PaperPort™ 11SE with OCR  
See Software User’s Guide on the  
CD-ROM and Help in the PaperPort™  
11SE application to access How-to-Guides.  
PC Fax  
See Software User’s Guide on the  
CD-ROM.  
Maintenance, routine .............................146  
checking the remaining life of drum  
unit ......................................................159  
replacing  
drum unit ..........................................157  
toner cartridge ..................................154  
Manual  
dialling ...................................................62  
receive ..................................................46  
transmission ..........................................43  
Memory  
adding DIMM (option) .........................113  
installing ...........................................114  
storage ................................................163  
Menu Table ................................... 163, 165  
using menu keys .................................163  
Mode, entering  
Polling  
polled transmit ...................................... 74  
polling receive ...................................... 73  
sequential polling ................................. 74  
Power failure ......................................... 163  
Print  
copy ......................................................80  
fax .........................................................36  
scan ........................................................7  
Multi-line connections (PABX) .................58  
difficulties ...................................115, 119  
drivers ................................................ 188  
fax from memory .................................. 50  
Job Cancel key ....................................... 7  
keys ........................................................ 7  
paper jams ......................................... 139  
quality .........................................121, 124  
reports .................................................. 77  
resolution ............................................ 188  
Secure key ............................................. 7  
specifications ...................................... 188  
N
N in 1 (page layout) ..................................84  
Network  
faxing  
See Software User’s Guide on the  
CD-ROM.  
printing  
See Network User’s Guide on the  
CD-ROM.  
201  
Printing  
See Software User’s Guide on the  
CD-ROM.  
Network Configuration .......................... 77  
Tel Index List ........................................ 77  
Transmission Verification ..................... 76  
User Settings ........................................ 77  
Resolution  
Programming your machine ...................163  
copy .................................................... 186  
fax (standard, fine, superfine,  
Q
Quality  
photo) ...........................................41, 185  
print .................................................... 188  
scan .................................................... 187  
setting for next fax ................................ 41  
Resolution key .....................................6, 41  
Restricted users ...................................... 29  
Ring delay, setting ................................... 47  
copying ..................................................83  
printing ....................................... 121, 124  
Quick dial .................................................63  
broadcasting .........................................38  
using groups ......................................38  
group dial  
changing ............................................65  
setting up groups for broadcasting .....65  
one touch dial  
S
changing ............................................65  
custom scan profile ............................63  
setting up ...........................................63  
using ..................................................62  
search ...................................................63  
speed dial  
Scanner glass  
faxing .................................................... 37  
using ..................................................... 20  
Scanning  
See Software User’s Guide on the  
CD-ROM.  
changing ............................................65  
custom scan profile ............................64  
setting up ...........................................64  
using ..................................................62  
Search/Speed Dial key ................62, 63, 65  
Secure key ................................................ 7  
Security  
restricting dialling .................................. 33  
Secure function lock  
administrator password ..................... 27  
Public user ........................................ 28  
restricted users .................................. 29  
Secure key ............................................. 7  
Setting lock ........................................... 32  
Serial number  
how to find ...............See inside front cover  
Shipping the machine ............................ 161  
Sleep time ............................................... 25  
Socket  
R
Redial/Pause key .....................................63  
Reducing  
copies ....................................................81  
incoming faxes ......................................49  
Remote retrieval .......................................70  
access code ..........................................70  
commands ............................................72  
getting your faxes ..................................71  
Remote setup  
EXT  
See Software User’s Guide on the  
CD-ROM.  
TAD (answering machine) ................. 57  
Sockets  
Replacing  
EXT  
drum unit and periodic maintenace  
parts ....................................................157  
toner cartridge .....................................154  
Reports ............................................. 76, 77  
Fax Journal .................................... 76, 77  
journal period .....................................76  
Help List ................................................77  
how to print ...........................................77  
external telephone ............................. 59  
Sort .......................................................... 83  
Speed dial  
changing ............................................... 65  
setting up .............................................. 64  
using ..................................................... 62  
Status LED ................................................ 9  
202  
T
TAD (telephone answering device),  
external ....................................................46  
connecting ............................................57  
recording OGM .....................................58  
Telephone line  
connections ...........................................57  
difficulties ............................................115  
interference .........................................131  
multi-line (PABX) ..................................58  
Temporary copy settings ..........................81  
Text, entering .........................................179  
Toner cartridge, replacing ......................154  
Toner save ...............................................25  
Transparencies ................................. 10, 11  
Tray selection ...........................................85  
Tray use, setting  
G
copy ......................................................22  
fax .........................................................23  
print .......................................................23  
Troubleshooting .....................................115  
document jam .....................................138  
error messages on LCD ......................132  
if you are having difficulty  
copy quality ......................................118  
incoming calls ..................................118  
network ............................................121  
paper handling .................................120  
print quality ............................. 121, 124  
printing .................................... 115, 119  
scanning ..........................................120  
software ...........................................120  
telephone line ..................................131  
maintenance messages on LCD .........132  
paper jam ............................................139  
V
Volume, setting  
beeper ...................................................24  
ring ........................................................24  
speaker .................................................24  
W
®
Windows  
See Software User’s Guide on the  
CD-ROM.  
203  
For Australia Only:  
Warranty & Repair – For details about warranty on your Brother Product, the details are listed on  
the following link: www.brother.com.au under Warranty. For warranty service (repair) of your  
Brother product you will need to retain a copy of your sales docket and contact the Support Centre  
for location of the nearest Authorised Warranty Centre (AWC)  
Support – For technical support for your Brother Product other than what you can resolve through  
the User’s Guide, please visit our website or our solutions website for FAQs/Troubleshooting,  
Drivers & Software, or contact the Product Support Centre for any technical or customer  
care/support enquiry.  
Product Support Centre: Australia  
Brother International (Aust) Pty Ltd  
Phone:  
02 8875 6000  
Fax:  
02 9870 7223  
Email:  
productsupport@brother.com.au  
www.brother.com.au  
http://solutions.brother.com  
Web Site:  
Solutions Site:  
Our Technical Support Consultants are available 5 days a week by phone during the hours of  
8.30am to 5.00pm Monday to Friday.  
For New Zealand Only:  
To contact Brother International (NZ) Limited for support with a Brother product please use the  
following methods.  
Phone:  
Premium End User Assistance  
Auto Attendant Self Help  
0900 552 152  
0800 652 152  
0800 632 467  
Brother Recycle Assistance  
Fax Assistance  
0800 837 822  
Email Assistance  
Please visit www.brother.co.nz and submit a helpdesk enquiry from  
Online Help  
Web Assistance  
Please visit www.brother.co.nz under Online Help for Frequently  
Asked Questions, Driver downloads, Warranty information and  
Service Centres  
Our Technical Support Consultants are available 7 days a week by phone during the hours of  
8.30am to 5pm Monday to Friday and 9am to 5pm Saturday and Sunday.  
Outside of these hours you can find assistance from our Auto Attendant Self Help and our Website  
www.brother.co.nz under Online Help.  
The machine is approved for use in the country of purchase only, local Brother companies or their dealers will  
only support machines purchased in their own countries.  

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