BT verve 450 User Manual

BT Verve 450

User Guide

Section

This User Guide provides you with all

the information you need to get the

most from your phone.

Got everything?

• BT Verve 450 handset

• BT Verve 450 base

• 1 x NiMH rechargeable battery

(pre-installed)

Before you make your first call you will

need to set up your phone. Follow the

simple instructions in ‘Getting Started’,

on the next few pages.

• Mains power adaptor (item code

040367 for black product / item

code 045028 for white product)

• Telephone line cord

If you have purchased a

BT Verve 450 multiple pack

you will also have the following

items for each handset:

Need help?

If you have any problems setting up or using your

BT Verve 450 please call the Helpline on 0800 218 2182*

or email [email protected]

• BT Verve 450 additional handset

• BT Verve 450 charger

Alternatively, you may find the answer in the ‘Help’ section

at the back of this guide.

• 1 x NiMH rechargeable battery

(pre-installed)

IMPORTANT

Only use the telephone line cord supplied.

• Small mains power adaptor for

charger (item code 040368 for

black product / item code

042169 for white product)

* Calls made from within the UK mainland network are free.

Mobile and International call costs may vary.

In this guide

Getting started

Redial a number from the redial list . . . . . . . 20

Save a number from the redial list

Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Setting up. . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Setting up for multiple packs . . . . . . . . . . . . 9

Set date and time manually. . . . . . . . . . . . . . 10

to the directory . . . . . . . . . . . . . . . . . . . . . . . 20

Delete a redial number . . . . . . . . . . . . . . . . . 20

Delete all redial numbers . . . . . . . . . . . . . . . 21

Keypad lock . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Find handset (paging) . . . . . . . . . . . . . . . . . . 22

Message & Call inbox. . . . . . . . . . . . . . . . . . . 22

Getting to know your phone

Handset buttons. . . . . . . . . . . . . . . . . . . . . . . 11

Handset display / display icons . . . . . . . . . . . 12

Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Navigating the menus . . . . . . . . . . . . . . . . . . 14

Menu map . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Directory

You can store up to 200 names and numbers in the directory.

Names can be up to 15 characters long and numbers up to

24 digits.

Press

once to enter T.

three times to enter o.

once to enter m.

Writing tips

Press Clear to delete the last

character or digit.

Store a name and number

Press

or forwards through character/digits.

Press to switch between upper,

lower or sentence case.

to move backwards

1. From standby, press

. The directory menu is displayed.

2. When storing the first entry: New entry is highlighted.

Press OK.

Press

Use

to insert a space.

and/or for other

When storing further entries: The directory list is displayed,

with the first entry highlighted. Press Option. New entry is

highlighted. Press OK.

punctuation characters.

You must enter a name to go with a

number.

To enter a pause in a

directory number

3. Enter the name.

When storing a number press and hold

and a P will be displayed.

4. Scroll

5. If required, scroll

or to set the group you want. Press OK.

to Number and enter the number.

For more information on pauses, see

page 77.

to Select group. Scroll

Directory empty

Display shows Saved.

If the directory is empty and you press

, the display shows the directory

option New entry. Once an entry has

been stored the full menu is displayed.

6. Press Back to return to the previous menu level.

If you experience any problems, please call the Helpline on 0800 218 2182* or email [email protected]

Using the phone

View an entry

1. Press . The first entry is displayed.

2. Scroll or to the entry you want.

3. Press Option and scroll

to View.

4. Press OK. Scroll

to view the name, number

and group.

5. Press Back to return to the previous level.

To search alphabetically

Press the relevant keypad button, e.g.

for the entries beginning with T press

View directory capacity

1. From standby, press

. The directory is displayed.

to Capacity and press OK.

once then scroll

through the entries.

2. Press Option. Scroll

The number of entries available is displayed, e.g. 150/200.

Call groups

Your options are:

General

3. Press Back to return to the previous menu level.

Family

Business

Friends

Utilities

Dial an entry

VIP

Others

1. In standby, press

. The first entry is displayed.

No Group

2. Scroll

to the entry you want or search

alphabetically.

3. Press

to dial.

If you experience any problems, please call the Helpline on 0800 218 2182* or email [email protected]

Using the phone

Edit a name and number

1. Press

2. Scroll

3. Press Option and scroll

4. Use the keypad to enter a new name.

When editing a name or number, press

Clear to delete characters and digits.

to the entry you want.

to Edit entry and press OK.

5. Scroll

6. Scroll

to Number to enter a new number.

to Group to select a different group.

7. Press OK to save or Back to return to the previous menu level.

Copy an entry

You can copy an entry to another

handset registered to the base.

1. Press

to copy.

. Then scroll

to the entry you want

2. Press Option and scroll

3. Press or to select the handset you want to copy

to and press OK.

to Copy and press OK.

If you copy an entry that already exists

in the receiving handset it will create a

duplicate entry.

At the receiving handset:

4. Display shows Receive dir. entries? Press Yes to confirm

or No to cancel.

5. When successful the display shows ꢀ Copied.

6. Press Back to return to the previous menu level.

If you experience any problems, please call the Helpline on 0800 218 2182* or email [email protected]

Using the phone

Copy all entries

You can copy the entire directory to

another handset registered to the

base.

1. Press

2. The first entry is displayed.

3. Press Option and scroll

If the directory becomes full during

copying the display shows Memory

full.

to Copy all and press OK.

4. Press

to select the handset you want to copy

If copying is not successful the display

shows Dir. copy failed.

to and press OK.

If you copy an entry that already exists

in the receiving handset it will create a

duplicate entry.

At the receiving handset:

5. Display shows Receive dir. entries. Press Yes to confirm

or No to cancel.

6. When successful the display shows ꢀ Copied.

7. Press Back to return to the previous menu level.

Delete an entry

1. Press

2. Scroll

to the entry you want.

to Delete entry and press OK.

3. Press Option and scroll

4. Press Yes to confirm or No to cancel.

5. Press Back to return to the previous menu level.

If you experience any problems, please call the Helpline on 0800 218 2182* or email [email protected]

Using the phone

Delete entire directory

1. Press

2. Press Option and scroll

press OK.

to Delete all and

3. Press Yes to confirm or No to cancel.

4. Press Back to return to the previous menu level.

Edit call group name

1. Press

2. Press Option and scroll

press OK.

to Edit call grp and

3. Scroll

to the call group you want.

4. Press Option. Display highlights Rename group. Press OK.

5. Press Clear to delete the current name and enter a new name.

6. Press OK to save.

7. Press Back to return to the previous menu level.

If you experience any problems, please call the Helpline on 0800 218 2182* or email [email protected]

Using the phone

Change call group ringtone

1. Press

2. Press Option and scroll

press OK.

to Edit call grp and

3. Scroll

4. Press Option. Scroll

5. Press or

to the call group you want.

to Ringtone. Press OK.

to choose the ringtone. A sample of

each one is played. Press OK to save.

6. Press Back to return to the previous menu level.

Speed dial

You can allocate a name and number from the Directory to

each of the Speed dial buttons 2 to 0.

To copy a Directory entry to a Speed dial

1. Press

2. Press Option and scroll

press OK.

to Speed dial and

3. Scroll

to the Speed dial you want to store the

Directory entry in and press OK.

If you experience any problems, please call the Helpline on 0800 218 2182* or email [email protected]

Using the phone

4. If a name and number is already allocated to the Speed dial

you have chosen they will be displayed. To re-use this Speed

dial see, “To edit a Speed dial”.

5. If the Speed dial is empty No number is displayed and then all

the Directory entries. Scroll

to the entry you

want to copy and press OK to save.

6. Press Back to return to the previous menu level.

To delete a Speed dial

1. Press

2. Press Option and scroll

press OK.

to Speed dial and

3. Scroll

to the Speed dial you want to delete

and press OK.

4. The name and number is displayed, press Option and scroll

to Delete.

5. Press OK to confirm, Deleted is displayed.

6. Press Back to return to the previous menu level.

If you experience any problems, please call the Helpline on 0800 218 2182* or email [email protected]

Using the phone

To edit a Speed dial

1. Press

2. Press Option and scroll

press OK.

to Speed dial and

3. Scroll

press OK.

to the Speed dial you want to edit and

4. The name and number is displayed, press Option and Edit

is displayed.

5. Press OK to confirm, and then scroll

entry you want and press OK to save.

to the

6. This new name and number will replace the old name and

number in the Speed dial.

7. Press Back to return to the previous menu level.

To dial using a Speed dial

1. Press and hold the Speed dial button with the number you

wish to dial.

2. The display shows Calling and the number being dialled.

If you experience any problems, please call the Helpline on 0800 218 2182* or email [email protected]

Sounds

You can set different ringtones for

external calls and internal calls.

Handset ringer

1. Press Menu, scroll

to Sound and press OK.

Choose from 10 polyphonic and 5

standard handset ringtones.

2. Ringer is highlighted. Press OK.

The handset also has 5 ringer volume

settings plus Off.

3. The current External melody is highlighted. Press

to select the ringtone you want for external calls.

If you switch the handset ringer off by

pressing

you can still hear a tone

when you receive an incoming call by

changing the Silent setting to Beep.

4. Scroll

to the Internal melody. Press

select the ringtone you want for internal calls.

5. Scroll

to Ring volume. Press

to Silent. Press

to set the

volume level, or off.

6. Scroll

to select Beep

or Off.

7. Press OK to confirm.

8. Press Back to return to the previous menu level.

Your handset can give a beep to

confirm a successful action, such as

storing a new phonebook entry.

Handset beeps

It can give warning beeps when you

are going out of range and when the

battery is low.

1. Press Menu, scroll

to Sound and press OK.

2. Scroll to Tones. Press OK.

It can also beep every time you press

a button.

3. Key beeps option is highlighted. Press

You can switch these tones on or off

individually.

select On or Off.

4. Scroll

On or Off.

to Confirmation. Press

to select

If you experience any problems, please call the Helpline on 0800 218 2182* or email [email protected]

Sounds

5. Scroll

On or Off.

to Battery low. Press

to Out of range. Press

to select

6. Scroll

On or Off.

7. Press OK to confirm.

8. Press Back to return to the previous menu level.

If you experience any problems, please call the Helpline on 0800 218 2182* or email [email protected]

Settings

Handset settings

Display contrast / Handset name

Adjust the display contrast to suit

different lighting conditions.

There are 8 levels.

1. Press Menu, scroll

to Settings and press OK.

2. H/set settings is highlighted. Press OK.

Set a name for your handset, e.g.

Donna or Office.

3. Scroll

4. Press

5. Scroll

to Display and press OK.

to select the contrast setting.

to Name. Press Clear to delete the current name.

Enter a new name.

6. Press OK to save.

7. Press Back to return to the previous menu level.

Auto answer

As long as you have auto answer set to

ON you can answer a call by lifting the

handset off the base. If you have

switched auto answer off, you will

1. Press Menu, scroll

to Settings and press OK.

2. H/set settings is highlighted. Press OK.

need to press

answer ON is the default setting.

as well. Auto

3. Scroll

4. Press

to Auto answer and press OK.

or to select On or Off.

5. Press OK to save.

6. Press Back to return to the previous menu level.

If you experience any problems, please call the Helpline on 0800 218 2182* or email [email protected]

Settings

Handset reset

Restore your handset to its original

factory settings. This will not affect:

1. Press Menu, scroll

to Settings and press OK.

2. H/set settings is highlighted. Press OK.

3. Scroll to Handset reset and press OK.

• The phonebook

• Text messages stored in the Inbox

or Outbox

• The Calls list

4. Press Yes to confirm or No to cancel.

Base settings

Ringer

Choose from 5 base ringtones.

1. Press Menu, scroll

to Settings and press OK.

There are 5 volume levels and Off.

2. Scroll

to Base settings. Press OK.

3. Ringer is highlighted. Press OK.

4. The Ringtone option is highlighted. Press

select the ringtone.

5. Scroll

to Ring volume Press

to select

the volume, or off.

6. Press OK to save.

7. Press Back to return to the previous menu.

If you experience any problems, please call the Helpline on 0800 218 2182* or email [email protected]

Settings

Handset priority

When you have more than one

1. Press Menu, scroll

to Settings and press OK.

handset registered to your base, you

can set one handset to ring before the

others. This allows one handset user to

answer all incoming first, like a

receptionist.

2. Scroll

3. Scroll

to Base settings. Press OK.

to H/set priority. Press OK.

4. All handsets is highlighted. Press OK for all handsets to

Choose All handsets if you want all

handset to ring at the same time or

Select handset to nominate a

handset to ring before the others.

ring together.

Scroll

to Select handset. Press OK then press

to select the handset you want to ring first. Press OK.

The ring delay option is highlighted. Press

to set

the number of rings before the other handsets ring. Press OK.

5. Press Back to return to the previous menu.

Dialling mode

The dial mode options are Tone/Time

Break, Tone/Earth or Pulse/Earth. You

should not normally need to adjust this

setting unless advised to do so.

1. Press Menu, scroll

to Settings and press OK.

to Base setting. Press OK.

to Dial mode. Press OK.

or to select the dial mode option you want.

2. Scroll

3. Scroll

4. Press

5. Press OK to save.

6. Press Back to return to the previous menu.

If you experience any problems, please call the Helpline on 0800 218 2182* or email [email protected]

Settings

PBX/switchboard access code

1. Press Menu, scroll to Settings and press OK.

to Base settings. Press OK.

to PBX access. Press OK.

If you enter your PBX access code your

BT Verve 450 will automatically enter a

pause after the first digit if it matches

the PBX access code.

2. Scroll

3. Scroll

If any existing code is displayed.

Press Clear to delete digits.

4. Enter the code you want, then press OK.

5. Press Back to return to the previous menu level.

System PIN

The System PIN is used when changing

certain settings and registration / de-

registration. The default setting is

0000. You can change this to your own

preferred 4-digit number.

1. Press Menu, scroll

to Settings and press OK.

to Base settings. Press OK.

to System PIN. Press OK.

2. Scroll

3. Scroll

If you make a mistake, press Clear to

delete digits.

4. Enter the old PIN (original setting 0000) and press OK.

5. Enter the new PIN and press OK.

6. Re-enter the new PIN and press OK.

7. Press Back to return to the previous menu level.

If you experience any problems, please call the Helpline on 0800 218 2182* or email [email protected]

Settings

System reset

This resets your BT Verve 450 to its original settings.

1. Press Menu, scroll

to Settings and press OK.

to Base settings. Press OK.

to System reset. Press OK.

2. Scroll

3. Scroll

4. Enter the system PIN (original setting = 0000) and press OK.

5. Press Yes to confirm or No to cancel.

6. If you select Yes the handset returns to standby. Or press

Back to return to the previous menu level.

If you experience any problems, please call the Helpline on 0800 218 2182* or email [email protected]

Settings

Date/Time/Alarm

Set date and time

Providing you have subscribed to your network’s Caller Display

service, the date and time is set automatically when you

receive your first call.

1. Press Menu, scroll

2. Scroll to Date/Time/Alarm. Press OK.

3. Date/Time is highlighted. Press OK.

4. Press or to select the Time format 24 hour or

12 hour.

5. Scroll

mm/dd or dd/mm.

6. Scroll to Enter time and enter the time using the 24

hour format, e.g. 17.30 for 5.30pm. If 12 hour format is

to Settings and press OK.

to Date format. Press

to select

chosen, press

to change am or pm.

7. Scroll

to Enter date and enter the date.

8. Press OK to save.

9. Press Back to return to the previous menu level.

If you experience any problems, please call the Helpline on 0800 218 2182* or email [email protected]

Settings

Set alarm call

1. Press Menu, scroll

to Settings and press OK.

2. Scroll

3. Scroll

to Date/Time/Alarm. Press OK.

to Alarm. Press OK.

4. Enter the alarm time, using the 24 hour format, e.g. 0730 for

7.30am.

5. Scroll

to Alarm on/off. Press

to select

Daily, Once or Off.

6. Scroll

to Ringtone and press

to select

the ringtone you want for the alarm.

7. Press OK to save.

8. Press Back to return to the previous menu level.

Stop alarm ring

When the alarm rings, the display shows ((Alarm)). The alarm

rings for 60 seconds.

1. Press Stop to stop the alarm.

If you experience any problems, please call the Helpline on 0800 218 2182* or email [email protected]

Calls lists

Caller Display

IMPORTANT

If you have subscribed to a Caller Display Service, you will be

able to see your caller’s number on your handset display

(provided it is not withheld) prior to answering the call.

To use Caller Display you must first

subscribe to the service from your

network provider. A quarterly fee may

be payable. For more information on

BT Calling Features call BT free on

0800 800 150.

If your caller’s name is stored in the directory and a number

match is found, you will see the caller’s name on the display

instead.

To ensure the caller's name is

displayed, make sure you have stored

the full telephone number, including

the dialling code in the directory.

Calls list

When a new call is received in the Calls

list the icon is displayed.

The Calls list holds up to 20 numbers. The date and time of the

call is also stored if available.

If the number is unavailable,

Unavailable is displayed.

When the list is full, and a new call is received, the oldest entry

will be deleted automatically.

If the number has been withheld by

the caller, Withheld is displayed.

If the call is from the operator,

Operator is displayed.

The Calls list can hold numbers up to 20 digits and names up

to 16 characters.

If the call is from a payphone,

Payphone is displayed.

If the call is from a callback request,

Callback is displayed.

View call details

1. Press

2. Press

the most recent entry is at the top of the list.

or to scroll through the list.

If you do not have a Caller Display

service, an external call is displayed as

External call.

When there are no calls in the calls list,

the display shows Empty then will

offer the Settings option.

3. Press Option. Details is highlighted. Press OK.

4. The display shows phone number, date and time of the call.

If you experience any problems, please call the Helpline on 0800 218 2182* or email [email protected]

Calls lists

5. Press

to display details about the next call.

When a Calls list is open, press

scroll from the newest call to the

oldest, or press to scroll from the

oldest call to the newest.

6. Press Back to return to the previous menu level.

Dial from the Calls list

1. Press

2. Press

3. Press

the most recent entry is at the top of the list.

to scroll through the list.

to call the number.

1. Press

2. Press

to scroll through the list to the entry

you want.

3. Press Option. Scroll

to Call number and press OK.

4. If required, press Clear to edit the number first.

5. Press to dial.

Copy a Calls list number to the directory

1. Press

2. Press

you want.

3. Press Option. Scroll

to scroll through the list to the entry

to Store number and press OK.

If you experience any problems, please call the Helpline on 0800 218 2182* or email [email protected]

Calls lists

If you need to edit the number or

name, press Clear to delete any

unwanted characters, then enter new

ones using the keypad.

4. Enter the name.

5. Scroll

6. Scroll

to Number and edit the number if required.

to Select group and press

set the call group you want.

7. Press OK to save.

8. Press Back to return to the previous menu level.

Calls list settings

All calls will list answered and

missed calls in the Calls list.

1. Press

2. Press Option. Scroll

to Settings and press OK.

Missed calls will only list

unanswered calls.

3. Press

4. Scroll

5. Press

to New call alert.

or to select On or Off.

to select All calls or Missed calls.

New call alert on will cause the

handset to beep when a missed call is

received.

When you turn the New call alert off

you may need to clear all calls in the

Calls list to stop the beep.

6. Press OK to save.

The icon will appear in the display

when a missed call is received.

7. Press Back to return to the previous menu level.

If you experience any problems, please call the Helpline on 0800 218 2182* or email [email protected]

Calls lists

Delete an entry

1. Press

2. Press

you want.

to scroll through the list to the entry

3. Press Option. Scroll

shows Deleted.

to Delete and press OK. Display

4. Press Back to return to the previous menu level.

Delete entire Calls list

1. Press

2. Press Option. Scroll

to Delete all and press OK.

3. Press Yes to confirm or No to cancel.

4. Press Back to return to the previous menu level.

Voicemail

1. If you have subscribed to the BT Answer 1571 service you can

press and hold

to listen to your messages.

2. The display shows Calling 1571. Follow the spoken instructions.

If you experience any problems, please call the Helpline on 0800 218 2182* or email [email protected]

BT Network Services

IMPORTANT

By selecting the BT Services menu you can access a range of

useful pre-stored numbers and further BT Calling Features.

To use BT Services and BT Calling

Features you must first subscribe (if

required) to the relevant service from

your network provider. A quarterly fee

may be payable.

Pre-stored BT Services numbers:

For more details on BT’s Calling

Features, call BT free on 0800 800

150.

•

BT 118500

directory enquiries

•

Check call divert

Call waiting on

Call waiting off

Check call waiting

If you are not connected to the BT

network, some of these services may

not be available. Please contact your

network provider. Call Diversion

services may allow other divert

options. Check with your network

provider for details.

•

BT Verve 450 helpdesk

Call divert on

Call divert off

BT 118500 (Directory Enquiries)

1. Press

For further information, see the BT

Calling Features user guide supplied

when you subscribe to the services of

your choice.

2. Dir enquiries is highlighted. Press

to call.

BT Verve 450 Helpdesk

1. Press

2. Scroll

to Helpdesk. Press

to call.

If you experience any problems, please call the Helpline on 0800 218 2182* or email [email protected]

BT Network Services

Call Divert on/off/check

1. Press

2. Scroll

Press OK.

3. Press

for confirmation/status of your instructions.

Call Divert will divert all incoming calls

to another number of your choice.

to Divert on, Divert off or Check divert.

to call. Follow the spoken instructions, or listen

Call Waiting on/off/check

1. Press

2. Scroll

Chk call wait. Press OK.

3. Press to call. Follow the spoken instructions, or listen

for confirmation/status of your instructions.

Call Waiting lets you know if another

person is trying to contact you while

you are on a call. If a second caller

rings you will hear a beep in the

handset. Providing you have also

subscribed to Caller Display, the screen

will show the caller’s details.

to Call wait on, Call wait off or

If you experience any problems, please call the Helpline on 0800 218 2182* or email [email protected]

Answering machine

You will need to set the day, date and

Your BT Verve 450 can digitally record up to 15 minutes of

time (if you have not already done so)

so that you will know when each

message was received. If you have

subscribed to your network’s Caller

Display service, the date and time is

set automatically when you receive

your first call. To set the date and time

manually, see page 10.

messages or up to 59 messages. Each incoming message can

last up to a maximum of 1 minute.

You can operate your answering machine from:

•

the handset.

the base.

The default day and time setting is

Sunday 12.01 pm.

remotely, from any other Touchtone™ telephone, see page 50.

Your BT Verve 450 comes with two pre-recorded outgoing

messages, Answer and Record or Answer Only, alternatively

you can record your own.

Voice prompts

Your BT Verve 450 answering machine

has voice prompts to help you use its

settings and features.

Using the answering machine from

the handset

Switch the answering machine on / off

1. Press Menu. Scroll

to Answer machine . Press OK.

to Answer on/off. Press OK.

or to highlight On or Off and press OK.

2. Scroll

3. Scroll

When switched on the handset display shows

4. Press Back to return to the previous menu level.

If you experience any problems, please call the Helpline on 0800 218 2182* or email [email protected]

Answering machine

Outgoing messages

Answer and Record

The outgoing message is the message a caller first hears when

the answering machine picks up their call. There are 2 pre-

recorded outgoing messages to choose from (see note left) or

you can record your own.

The pre-set Answer and Record

outgoing message, that allows your

caller to leave a message, is “Hello,

your call cannot be taken at the

moment, so please leave your message

after the tone”.

Your Answer and Record outgoing

message can be up to 1 minute long

and will replace the pre-recorded

message.

Record your own outgoing message

1. Press Menu. Scroll

2. Scroll to Outgoing msg and press OK.

3. Record message is highlighted. Press OK.

to Answer machine. Press OK.

Answer Only

The pre-set Answer Only outgoing

message, where callers hear an

announcement but cannot leave a

message, is “Hello, your call cannot be

taken at the moment and you cannot

leave a message, so please call later”.

4. Scroll

to Ans & Rec or Answer only and press OK.

5. Speak your announcement after the long beep. Press Save to

stop recording.

When recording your Answer Only

message, remember to advise your

caller that they will not be able to

leave a message.

6. Your message is then played back. If you want to delete it,

press Delete during playback. Or press OK to save.

Your own Answer Only message can be

up to 1 minute long and will replace

the pre-recorded message.

Check or delete your outgoing message

To reinstate the pre-recorded

messages, delete your own recorded

outgoing message, see opposite.

1. Press Menu. Scroll

to Answer machine. Press OK.

to Outgoing msg and press OK.

to Play message. Press OK.

2. Scroll

3. Scroll

If you experience any problems, please call the Helpline on 0800 218 2182* or email [email protected]

Answering machine

You cannot delete a pre-recorded

message. If you delete your Personal

OGM the pre-recorded OGM will be

automatically reinstated as your

outgoing message.

4. Scroll

to Ans & Rec or Answer only and press OK.

5. Your message is then played back. If you want to delete it,

press Delete during playback. Or press OK to save.

Answer mode

Choose which outgoing message you

want played to callers.

Answer settings

1. Press Menu. Scroll

to Answer machine. Press OK.

Answer delay

Answer delay sets the number of times

your BT Verve 450 will ring before the

answer machine picks up your call and

starts playing the outgoing message.

You can change the Answer Delay

setting to between 2, 4, 6, 8 rings or

Time Saver.

2. Scroll

3. Press

to Ans.settings and press OK.

to select the outgoing message type,

Answer only or Ans & Rec.

4. Scroll to Answer delay. Press

the setting.

5. Scroll

to select

Time saver

When you ring in to access your

messages remotely, if your answering

machine is set to time saver and you

have new messages it will answer after

10 seconds, if you do not have any

new messages, it will answer after 20

seconds. This means you can hang up

knowing you have no new messages,

saving you time and the cost of the call.

to Recording time. Press

select the maximum message length, 30, 60, 120 or 180

seconds.

6. Scroll

to Call screening. Press

select On or Off.

7. Press OK to save.

8. Press Back to return to the previous menu level.

Recording time

Set the maximum message length:

60, 120 or 180 seconds or unlimited.

If you experience any problems, please call the Helpline on 0800 218 2182* or email [email protected]

Answering machine

Call screening

When the answering machine is on and takes a call, you can

listen to the caller leaving a message. You can then identify

the caller and decide whether to take the call in person.

The call can be heard through the base speaker, or the

handset as follows:

While screening, you can adjust the

1. When your BT Verve 450 rings, wait for the answering

machine to take the call. When the caller begins leaving a

message, the display shows Screening? Press Yes to hear

volume by pressing

the caller. Press

the caller.

to stop screening without talking to

2. To interrupt and speak to the caller directly, press

If you experience any problems, please call the Helpline on 0800 218 2182* or email [email protected]

Answering machine

Message playback

Each message is played back with the

day and time of the call announced as

well as the caller’s number (if

available) and name if stored in the

phonebook.

1. Press Menu. Scroll

to Answer machine. Press OK.

2. Play messages is highlighted. Press OK.

3. The handset displays the number or name of the caller if

available, and the date and time it was received.

If there are no messages the display

shows No messages.

During playback you have the following options:

to hear the message over the handset

New (unplayed) messages cannot be

deleted.

loudspeaker. Press

to play back

through the earpiece again.

to adjust the volume.

once to repeat the message or twice to

play the previous message.

to play the next message.

Delete or

Pause or

to delete the current message.

Display shows Deleted.

to pause playback.

to cancel playback and return to standby.

At the end of playback the handset will return to standby. The

messages are renumbered to take account of any deleted

messages.

If you experience any problems, please call the Helpline on 0800 218 2182* or email [email protected]

Answering machine

Answering machine messages that are

not deleted are automatically saved.

Delete all old messages

1. Press Menu. Scroll

to Answer machine. Press OK.

Memory full

If the caller’s still talking when the

memory becomes full the caller hears

“Thank you for calling” and the

machine will hang up.

2. Scroll

to Delete msg and press OK.

If there are no old (unplayed) messages, the display shows No

old messages.

If there are old messages the display shows Delete all? Press

Yes to confirm or No to cancel.

You must delete messages before your

machine will be able to record new

ones. To delete old (played)

messages, see page 50 or opposite

for instructions.

3. Press Back to return to the previous menu level.

Using the answering machine at the base

Switch on/off

1. Press

. The setting is announced.

Message playback

1. Press

. New messages are played first.

During playback:

to delete the current message.

once to repeat the message.

twice to play the previous message.

If you experience any problems, please call the Helpline on 0800 218 2182* or email [email protected]

Answering machine

to play the next message.

to pause and resume playback.

to stop playback.

adjust the speaker volume + or – during playback.

At the end of playback press

and follow the voice

prompt to press

again to delete all old messages.

Remote access

You can operate your answering machine from any

Touchtone™ phone by calling your BT Verve 450 and

entering a 4 digit security code.

When enabled, you can call in from

another phone to listen to your

messages and operate your answering

machine. You are asked to set a Remote

Access PIN so that other people cannot

ring up and listen to your messages.

To enable/disable remote access

When Disable is selected on the

Remote access settings, the PIN is

automatically re-set to 0000.

1. Press Menu. Scroll

to Answer machine and press OK.

to Remote access and press OK.

to select Disable or Enable.

2. Scroll

3. Press

4. If you select Enable the display asks you to enter the Remote

access PIN. Enter the current 4-digit PIN. The default setting

is 0000. Press OK.

5. Enter a new PIN. Press OK. Enter the PIN again and press OK

to save.

If you experience any problems, please call the Helpline on 0800 218 2182* or email [email protected]

Answering machine

IMPORTANT

If you forget to switch on your answering machine

You should change the security PIN

from the original setting of 0000.

1. Call your number from another phone and let it ring. After 20

rings the machine will switch on and answer your call.

It is advisable to make a note of

your new PIN code and keep it

somewhere safe.

2. Enter your remote access PIN. Play back your messages as

shown below in ‘Operating your answering machine remotely’.

If you do not choose to switch your answering machine On, it

will switch off when the call is ended.

To change your answering machine

PIN see Answer Settings, page 48.

Operating your answering machine remotely

1. Dial your phone number. When you hear your outgoing

message, press

security code”.

. You will hear, “Please enter your

If you enter the incorrect PIN code you

will be allowed one further attempt, if

it is still incorrect you will hear, “Thank

you for calling”, and your BT Verve

450 will hang up.

2. Enter your 4 digit Remote Access PIN. You will hear, “You have X

new messages”. If you only have old messages you will hear “You

have X messages” followed by “To hear main menu press 1”.

If no button is pressed for 8 seconds or

more, your BT Verve 450 will hang up.

When you have accessed your BT Verve 450, you can use the

keypad to operate your answering machine. Follow the

announcements and instructions you hear.

Play main menu

Play all messages

Play new messages only

Skip back to previous message

If you experience any problems, please call the Helpline on 0800 218 2182* or email [email protected]

Answering machine

Delete current message

Skip forward to next message

Set answer mode – this lets you select the outgoing

message to Answer & Record or Answer Only

Play outgoing message

Set answering machine to On or Off

Ends outgoing message recording

If you experience any problems, please call the Helpline on 0800 218 2182* or email [email protected]

Text messaging

IMPORTANT

Welcome to the BT text messaging service on your BT Verve

450. Your BT Verve 450 can send and receive text messages

from participating mobile networks and compatible landline

telephones in the UK.

You must subscribe to your Network

Provider’s Caller Display service so that

you can use text messaging and you

must not withhold your telephone

number.

The fixed line text service is provided under BT’s terms and

conditions for telephone service. These can be found by

visiting the BT.com website at: http://www.bt.com/terms

A quarterly fee may be payable, please

contact your network provider for

more details.

You may also send messages to

landline phones that are NOT text

compatible. Messages to non-

compatible lines will be connected to

voice text and delivered in spoken

words to the telephone as a call.

Please note that the conversion can

translate common abbreviations and

smileys etc, but to ensure maximum

clarity of message delivery,

Subscribe to the text messaging service

When you send your first text message from your BT Verve

450 you will automatically be registered for the service.

On receipt of your first text through the service, the system

will send you a welcome text message back.

abbreviations etc should be used

sparingly.

You may also register by sending the word ‘Register’ to 00000

upon which you will receive a confirmation message.

At any time, press Back to go back to

the previous screen, or press

cancel and return to standby.

Cost of the fixed line service

There is no subscription charge (other than the subscription to

Caller Display). Visit the BT.com website (www.bt.com) to find

out how much it costs to send a text message (depends upon

your call package).

If you experience any problems, please call the Helpline on 0800 218 2182* or email [email protected]

Text messaging

If the text is not sent, the display

shows Message failed. It is stored

in the Outbox.

Sending messages

Send a text message

Writing tips

Use the keypad to enter letters and

numbers, eg to write today (2day):

1. Press Menu, Text is displayed. Press OK.

2. Write new text is highlighted. Press OK.

3. Use the keypad to enter your message.

Press

four times to enter 2.

once to enter d.

once to enter a.

Press Option and scroll

to:

three times to enter y.

Send

Press OK.

Press

and/or

to enter a space and use

for other characters.

Enter the phone number and press Send.

Press Clear to delete incorrect characters.

Press or to move the cursor to

the point you want.

Use or to move the cursor to

Or press Option to select a number from the

Phonebook, Redial list or Calls list. Scroll

to the option you want and

the beginning or end of the text.

press OK. Scroll to the entry or number you

want and press OK. Press OK again to send.

Upper & lower case

Press

to change between upper

Store

Press OK to save the message in the Outbox

for sending later.

(ABC), lower (abc) and sentence (Abc)

case letters.

Maximum number of characters in a

text message is 160. The display shows

a character countdown from 160

down to 0.

Template

Press OK. The template options are

displayed. Press

to highlight

the template you want then press OK to

In order to send and receive text

messages you must not withhold

your number. On most networks if

you normally withhold your number

the 1470 prefix presents your

number for you.

insert the template into your text.

If you experience any problems, please call the Helpline on 0800 218 2182* or email [email protected]

Text messaging

Templates

There are five pre-set templates

4. When sending a message, the display shows Sending

message then Message sent.

Please call

5. Press

to cancel at any time and return to standby.

I'll be there at

Thank you

Sent and saved texts are stored in the Outbox

I'll call you

Happy Birthday!

Your BT Verve 450’s outbox is like a redial list. It holds copies

of sent and saved messages. When the Outbox is full, a new

message replaces the oldest.

Receiving a call while writing a text

If you are writing a text and you

receive a call the text will be lost.

Your BT Verve 450 can store up to a total 20 text messages in

the Inbox and Outbox.

Do you have two text phone bases

connected to the same phone line?

If you have two text phone base

stations plugged into one line, you are

likely to experience problems receiving

text messages. Normally, only one SMS

enabled base unit (DECT or cordless)

can be plugged into any line.

Using the Outbox

Draft texts you store and messages you have sent are kept in

the Outbox.

If you do want to use two base units

and still receive written text you must

delete receive service centre number

from one of the base stations. To do

this on your BT Verve 450, see page

60. This will allow you to send text via

either base station but texts will only

be received on the product with the

active receive centre number.

If a text message you tried to send was not successful, it is

stored in the Outbox and shown as ‘Fail’.

1. Press Menu, Text is displayed. Press OK.

2. Scroll

to Outbox. Press OK.

3. The number of messages is displayed, e.g. 1/3. Scroll

to the message you want and press Edit.

If the base unit with the active receive

centre number is a DECT product then

all handsets registered to will be able

to receive text messages.

If you experience any problems, please call the Helpline on 0800 218 2182* or email [email protected]

Text messaging

4. The message is displayed. Press Option to Send, Store,

add a Template, Delete or Delete all.

5. Press

to cancel at any stage and return to standby.

Receiving messages

When you receive a new text message, the

icon is

displayed along with New text msg and the base text

indicator flashes.

Unread messages are marked New. Read messages are marked Old.

Read messages

1. Press Menu, Text is highlighted. Press OK. Scroll

Inbox and press OK.

2. Scroll

press Read.

to the text you want to read and

3. Press

to scroll through the text.

4. Press Option and scroll

to:

Press OK. Press No to use a blank screen or

Yes to keep original text in the reply. Enter

your message. Press Option then press OK.

The caller’s number is displayed. Press Send.

If you experience any problems, please call the Helpline on 0800 218 2182* or email [email protected]

Text messaging

Forward

Press OK. Add more text if required.

Press Option to Send.

Call number

Press OK. The caller’s number is displayed.

Edit the number if required.

Press

Store number Press OK. Enter the name. Scroll

Number and edit number if required. Scroll

to Group and press or

to dial.

to select the Group. Press OK to save.

Delete

Press OK. The text is deleted.

Delete all

Press OK. Press Yes to confirm or No to cancel.

to cancel at any time and return to standby.

5. Press

Edit or delete templates

There are five pre-set templates

Please call

I'll be there at

Thank you

I'll call you

Happy Birthday!

1. Press Menu, Text is displayed. Press OK.

2. Scroll

3. Scroll

to Template and press OK.

or to the template you want to edit

You can change the templates to your

preferred message, up to a maximum of

20 characters.

or delete. Press OK.

Edit template Press OK. Press Clear to delete characters.

Enter your template text and press Save.

If you delete a template without replacing

the text it is marked as Empty.

Del. template Press OK. Press Yes to confirm or No to cancel.

4. Press Back to return to the previous menu level.

All templates are restored if you reset

your BT Verve 450 to its default

settings, see page 37.

If you experience any problems, please call the Helpline on 0800 218 2182* or email [email protected]

Text messaging

Service Centre numbers

To send and receive text messages you need the telephone

number of your Network’s text Centre. If you accidentally delete

the Outgoing or Incoming Service Centre numbers you will need

to re-enter them in order for your text Service to work.

You can enter up to 4 Service Centre numbers – two incoming

and two outgoing.

The Outgoing Service number is: 1470P1709400.

The Incoming Service number is: 0800587529.

Add or change Service Centre numbers

If you have more than one ‘Service

Centre’ stored on your BT Verve 450

you will need to select which one you

want to use for sending (see next

section).

1. Press Menu, Text and press OK.

2. Scroll

3. Service Centre is highlighted press OK.

4. Scroll or to SMS Centre 1,

to Text settings and press OK.

and press OK.

5. If necessary, press Clear to delete the current number. Enter

the new service centre number and press Save.

6. Press Back to return to the previous menu level.

Or press

to return to standby.

If you experience any problems, please call the Helpline on 0800 218 2182* or email [email protected]

Text messaging

Select Send Service Centre

Only service centres that have numbers stored will be

displayed as Send Centres.

1. Press Menu, Text and press OK.

2. Scroll

3. Scroll

4. Press

to Send Service and press OK.

or to select the Service Centre and press OK.

to Text settings and press OK.

5. Press Back to return to the previous menu level.

Or press to return to standby.

Message alert

When you receive a text message:

•

the new message beep will sound at the handset.

the new text message icon is shown on the handset display.

the base indicator light flashes.

These alerts can be switched On or Off.

The default setting is On.

If you experience any problems, please call the Helpline on 0800 218 2182* or email [email protected]

Text messaging

Switch new message alert on or off

1. Press Menu, Text is highlighted. Press OK.

2. Scroll

3. Scroll

4. Press

to Text settings and press OK.

to select On or Off and press OK.

to New text alert and press OK.

5. Press Back to return to the previous menu level.

If you experience any problems, please call the Helpline on 0800 218 2182* or email [email protected]

Using additional handsets

You can use up to five BT Verve 450 additional handsets with

your BT Verve 450 base to extend your phone system without

needing to install extension sockets for each new phone.

Your BT Verve 450 handset can also be registered to up to

four other bases. You can then select the base you would

prefer to use.

If you have purchased a BT Verve 450 multiple pack any

additional handsets come pre-registered to the base.

If you have purchased an additional handset separately

you must register it to your BT Verve 450 base before it can

be used.

Registering an additional handset

At the handset:

1. Press Menu, scroll

to Settings and press OK.

2. H/set settings is highlighted. Press OK.

3. Scroll

4. Press

to Register and press OK.

to select the base you want. Press OK.

5. Enter the system PIN then press OK. The display shows

Registering...

If you experience any problems, please call the Helpline on 0800 218 2182* or email [email protected]

Using additional handsets

If registration is not successful first

time, please repeat the process again

in case the base registration period ran

out of time.

At the base:

1. Press and hold

The handset is automatically assigned the next available

handset number.

If there are already 5 handsets

registered to the base, the registration

will fail. You must de-register another

handset before you can register the

new one.

Select base

1. Press Menu, scroll

2. H/set settings is highlighted. Press OK.

3. Scroll to Select base and press OK.

to Settings and press OK.

If your BT Verve 450 handset is

registered to more than one base, you

can select which base to use.

If you have a handset registered to

more than one base and then de-

need to re-select which base to use.

Until the base is selected the handset

will display ^Register.

4. Base 1 is highlighted. Scroll

want and press OK.

to the base you

5. Display shows ꢀ Saved followed by the standby screen.

De-register a handset

1. Press Menu, scroll

2. H/set settings is highlighted. Press OK.

3. Scroll to De-register and press OK.

4. Enter the System PIN (original setting = 0000) and press OK.

to Settings and press OK.

5. Select handset! option is highlighted. Scroll

to the handset you want and press OK.

If you experience any problems, please call the Helpline on 0800 218 2182* or email [email protected]

Using additional handsets

6. Display shows ꢀ De-registered!

7. Press Back to return to the previous menu level.

Internal calls

Call another handset

If you have more than one handset registered to the base, you

can make internal calls between two handsets.

1. Press Int and if you have one other handset it will ring.

If you have extra handsets, press

to select the

handset (1-5) you want to call, then press OK.

Transfer a call

You can transfer an external call to another handset registered

to the base.

1. During your call, press Int. Your external caller is put on hold.

2. If you have one other handset it will ring. If you have extra

handsets, press

to select the handset (1-5)

you want, then press OK.

3. When the other handset answers you can announce the caller.

4. Press Switch to switch between the two callers.

If you experience any problems, please call the Helpline on 0800 218 2182* or email [email protected]

Using additional handsets

If the other handset does not answer,

press Single to return to your original

caller.

3-Way conference call

You can hold a 3-way conference call between 2 internal

callers and 1 external caller

1. During your call, press Int. Your external caller is put on hold.

2. If you have one other handset it will ring. If you have extra

handsets press

to select the handset (1-5)

you want, then press OK.

3. When the other handset answers you can announce the call.

Press Conf to join all callers.

If you experience any problems, please call the Helpline on 0800 218 2182* or email [email protected]

Help

Phone does not work

•

Have you installed the batteries correctly? See page 8.

Check that the mains power is correctly connected.

No dial tone

•

Is the telephone cord of the base plugged into the phone socket?

Check that the mains power is correctly connected.

Only use the telephone cord supplied with the phone.

Cannot dial out or receive calls

•

Check that the mains power is correctly connected.

The batteries may need recharging.

Has there been a power cut? If so, place the handset back on the base for 10 seconds and try

again. If it still does not work disconnect the batteries and mains power for 10 minutes, then

reconnect and try again.

You have a dial tone, but the phone will not dial out

•

You may need to change the dial mode from tone to pulse, see page 35.

If you are connected to a switchboard, check whether you need to dial an access code.

Handset does not ring

•

The ringer volume may be switched off, see page 31.

Check that the mains power is correctly connected.

Make sure the handset is registered to the base, see page 63.

If you experience any problems, please call the Helpline on 0800 218 2182* or email [email protected]

Help

No display

•

The batteries may be flat, dead or incorrectly inserted.

Recharge or replace the batteries

icon flashes

•

Is the handset registered correctly to the base, see page 63.

Check that the mains power is correctly connected.

Check that the handset is within range of the base.

The batteries are low, place the handset on the base/charger to recharge.

icon not scrolling

•

Try cleaning the charging contacts.

Check that the mains power is correctly connected.

You hear the busy tone when you press

•

Make sure the handset is in range of the base.

Another handset registered to your BT Verve 450 base may be on the line.

Answering machine does not record any messages

•

The memory may be full. Play and delete old messages, see page 50-51.

Answering machine messages have the wrong date and time

Have you set the date and time? See page 10.

If you experience any problems, please call the Helpline on 0800 218 2182* or email [email protected]

Help

Cannot access your messages from another phone

•

Have you changed the remote access security PIN code? See page 52.

Always keep a note of the new PIN code in a safe place.

Has Remote access been disabled? To enable Remote access, see page 52.

No Caller Display number/name displayed

•

Have you subscribed to a Caller Display service from your network provider, see page 40.

The caller may have withheld their number.

An exact name/number match was not found in your directory. Check that you have stored the

full STD dialling code.

Cannot register a handset to a base

•

You can register a total of 5 handsets to your BT Verve 450 base and you can register your

BT Verve 450 handset to up to 4 bases. Check that you have not exceeded the limits.

Check that you have entered the correct PIN number (default PIN 0000).

Check that you are at least one metre away from other electrical equipment to avoid interference

when registering.

•

Base unit does not ring, but the lights are on

•

Have you connected the telephone line correctly?

Is the base ringer set to off?

You may have a faulty line or socket. Try using another socket or line. Call BT on 151 if you still

experience problems.

If you experience any problems, please call the Helpline on 0800 218 2182* or email [email protected]

Help

Buzzing noise on my phone or on other electrical equipment nearby

•

Sometimes your BT Verve 450 can interfere with other electrical equipment if it is placed too

close. It is recommended that you place your BT Verve 450 at least one metre away from

electrical appliances or metal obstructions to avoid any risk of interference.

Customer Helpline

If you are still experiencing difficulties please call the BT Verve 450 Helpline on 0800 218 2182*

or email [email protected].

Possible problems with text messaging

Text messages cannot be sent and screen displays Message failed

•

The base station power supply or telephone line cord might not be properly connected.

Check that the base station power supply is plugged into the mains socket and switched on and

that the telephone is plugged into the telephone wall socket.

•

There might be a fault on the line. Check your telephone line is working properly.

You might have deleted the server number in error. See page 58 for instructions on how to enter

the number.

Cannot send text

•

Check service centre number is correct including 1470P prefix (this is for BT lines. If you have

another network provider please check the prefix number with them). In order to send and

receive text messages you must not withhold your number. If you normally withhold your number

the 1470 prefix presents your number for you.

If you experience any problems, please call the Helpline on 0800 218 2182* or email [email protected]

Help

Cannot receive text

•

You will not be able to receive text messages until you have first sent a message. The first

message sent registers you with the text service.

•

More than one text messaging product is plugged into the line. Remove other products.

Check service centre number is correct.

Ensure you have subscribed to a Caller Display service and that it is active. You can check this by

noting if your phone displays your caller’s number when you receive an incoming call.

If you are using personal user areas please ensure you have given people your user area

number and that they are entering it to the end of your telephone number when sending you

a text message.

•

Text has previously been sent and received but you are now only receiving voice spoken text

messages, from number 0845 6021111.

This may be due to your line being de-registered at the text service centre. All you need to do is

text RESET and send it to 00000. You will receive a confirmation message back. This assumes that

your Caller Display service is active and working on your line. Messages sent to 00000 are free.

Further help and advice for text queries on BT lines:

•

BT Residential customers – call 151, choose option 2, when prompted by the Fault Management

Service select option 2, enter your phone number on the handset and wait to speak to a

customer adviser.

BT Business Customers – call 152, choose option 2, when prompted by the Fault Management

Service select option 2, enter your phone number on the handset and wait to speak to a

customer adviser.

For other telephone service providers please contact their customer services.

If you experience any problems, please call the Helpline on 0800 218 2182* or email [email protected]

Help

General sales enquiries

•

BT Residential lines – call 150. BT Business lines – call 152.

For non BT line customers, call 0800 800 150 (residential) or 0800 800 152 (business).

Additional handsets are available from the Helpdesk on 0800 218 2182*.

Billing enquiries

•

Refer to the telephone number shown on your telephone bill.

Other functions and services available from the text messaging service

By sending the following commands to the BT text self administration facility you can control

functions and capabilities in your text phone and the way messages are handled.

1. Press Menu. Text is highlighted. Press OK.

2. Write new message is highlighted. Press OK.

3. Use the keypad to type in the following commands (depending upon what you want to do):

Opt out from receiving voice text messages.

Turns off the opt out option.

Turns on permanent voice text message delivery to your phone.

All incoming text is delivered as voice text.

Turns off permanent voice text message delivery.

4. Press Option. Display highlights Send.

5. Enter the number 00000 then press Send.

If you experience any problems, please call the Helpline on 0800 218 2182* or email [email protected]

Help

If you are sending a message from a fixed line phone to another fixed line phone

Forces a message you send to be delivered as a voice text even though the

recipient may have a text enabled phone and usually receives written text. This command is

inserted at the start of the message and applies only to that message, e.g.

‘Hello I will be home late’.

You keep hearing an error beep

•

You have pressed the wrong button in a sequence. Check the prompts in the display or refer to

instructions in this user guide.

If you experience any problems, please call the Helpline on 0800 218 2182* or email [email protected]

General information

Safety information

IMPORTANT

•

Only use the power supply suitable for the BT Verve

450 range. Using an unauthorised power supply will

invalidate your guarantee and may damage the

telephone. The item codes for the base mains power

supply are 040367 (black product) or 045028 (white

product). If you have purchased a multiple pack the

item codes for the charger mains power supply are

040368 (black product) or 042169 (white product).

This equipment is not designed for making emergency

telephone call when the power fails. Alternative

arrangements should be made for access to

emergency services.

This product is intended for connection to analogue

public switched telephone networks and private

switchboards in the United Kingdom.

•

Use only the approved rechargeable batteries

supplied. Spare rechargeable batteries are available

from the BT Verve 450 Helpline on 0800 218 2182*.

Replacing the handset battery

After a time, you may find that the handset battery is

running out of charge more quickly. This is a standard

sign of wear and the battery will need replacing.

•

Do not open the handset (except to replace the

handset batteries) or the base. This could expose you

to high voltages or other risks. Contact the Helpline

on 0800 218 2182* for all repairs.

1. Open the battery compartment cover.

2. Take out the old battery and replace with a new

NiMH battery pack.

•

If the keylock is switched on, it is NOT possible to make

calls, except to the emergency numbers (999/112).

3. Push the battery compartment cover back on until it

clicks into place.

Radio signal transmitted between the handset and

base may cause interference to hearing aids.

WARNING

It is recommended that advice from a qualified expert

be sought before using this product in the vicinity of

emergency/intensive care medical equipment.

Do not immerse batteries in water or throw them into a

fire, or dispose of them with ordinary domestic refuse.

•

It is recommended that if you have a pacemaker

fitted you check with a medical expert before using

this product.

BT accepts no responsibility for damage caused to your

BT Verve 450 by using any other types of batteries.

There is a risk of explosion if incorrect batteries

are fitted.

Your product may interfere with other electrical

equipment, e.g. TV and radio sets, clock/alarms and

computers if placed too close.

If you experience any problems, please call the Helpline on 0800 218 2182* or email [email protected]

General information

•

It is recommended that you place your product at

least one metre away from such appliances to

minimise any risk of interference.

•

There is a slight chance your phone could be

damaged by an electrical storm. We recommend that

you unplug the power and telephone line cord during

an electrical storm.

Never dispose of batteries in a fire. There is a serious

risk of explosion and/or the release of highly toxic

chemicals.

Product disposal instructions

Cleaning

The symbol shown here and on the product

means that the product is classed as Electrical

or Electronic Equipment and should not be

disposed with other household or commercial

waste at the end of its working life.

•

Clean the handset and base (or charger) with a damp

(not wet) cloth, or an anti-static wipe.

Never use household polish as this will damage the

product. Never use a dry cloth as this may cause a

static shock.

The Waste of Electrical and Electronic Equipment

(WEEE) Directive (2002/96/EC) has been put in place

to recycle products using best available recovery and

recycling techniques to minimize the impact on the

environment, treat any hazardous substances and

avoid the increasing landfill.

Environmental

•

Do not expose to direct sunlight.

The handset may become warm when the batteries

are being charged or during prolonged periods of use.

This is normal. However, we recommend that to avoid

damage you do not place the product on

antique/veneered wood.

Product disposal instructions for residential users

When you have no further use for it, please remove

any batteries and dispose of them and the product as

per your local authority’s recycling processes. For

more information please contact your local authority

or the retailer where the product was purchased.

•

Do not stand your product on carpets or other

surfaces which generate fibres, or place it in locations

preventing the free flow of air over its surfaces.

Do not submerge any part of your product in water

and do not use it in damp or humid conditions, such

as bathrooms.

Product disposal instructions for business users

Business users should contact their suppliers and

check the terms and conditions of the purchase

contract and ensure that this product is not mixed

with other commercial waste for disposal.

Do not expose your product to fire, explosive or other

hazardous conditions.

If you experience any problems, please call the Helpline on 0800 218 2182* or email [email protected]

General information

Outside of the 12 month guarantee period:

Guarantee

Your BT Verve 450 is guaranteed for a period of 12

months from the date of purchase.

If your product needs repair after the guarantee

period has ended, the repair must meet the approval

requirements for connection to the telephone

network.

Subject to the terms listed below, the guarantee will

provide for the repair of, or at BT’s or its agent’s

discretion, the option to replace the BT Verve 450 or

any component thereof, (other than batteries), which

is identified as faulty or below standard, or as a result

of inferior workmanship or materials. Products over

28 days old from the date of purchase may be

replaced with a refurbished or repaired product.

We recommend that you contact BT’s approved repair

agent Helpdesk Solutions on 0870 240 5029 or a

local qualified repairer.

Returning your phone

If the Helpline is unable to remedy your problem they

will ask you to return the product. Where possible,

pack the product in its original packaging. Please

remember to include all parts, including the line

cords, power supply units and the original batteries.

(Please note that we cannot take responsibility for

goods damaged in transit). Please obtain and keep

proof of posting from the Post Office.

The conditions of this guarantee are:

•

The guarantee shall only apply to defects that occur

within the 12 month guarantee period.

•

Proof of purchase is provided.

The equipment is returned to BT or its agent as instructed.

For your records

Date of purchase:

Place of purchase:

Serial number:

This guarantee does not cover any faults or defects

caused by accidents, misuse, fair wear and tear,

neglect, tampering with the equipment, or any

attempt at adjustment or repair other than through

approved agents.

•

This guarantee does not affect your statutory rights.

For guarantee purposes proof of purchase is required

so please keep your receipt.

Within the 12 month guarantee period:

Prior to returning your product, please read the

Help section beginning on page 67 or contact the

BT Verve 450 Helpline on 0800 218 2182* or email

[email protected] for assistance. In the

unlikely event of a defect occurring, please follow the

Helpline’s instructions for replacement or repair.

Calls made from within the UK mainland network are

free. Mobile and International call costs may vary.

If you experience any problems, please call the Helpline on 0800 218 2182* or email [email protected]

General information

Connecting to a switchboard

Technical information

This product is intended for use within the UK for

connection to the public telephone network and

compatible switchboards, which support tone and

pulse dialling and timed break recall. If in doubt

please consult your service provider.

How many telephones can I have?

All items of telephone equipment have a Ringer

Equivalence Number (REN), which is used to calculate

the number of items which may be connected to any

one telephone line. Your BT Verve 450 has a REN of

1. A total REN of 4 is allowed. If the total REN of 4 is

exceeded, the telephones may not ring. With

different telephone types there is no guarantee of

ringing, even when the REN is less than 4.

Inserting a pause

With some switchboards, after dialling the access

code you may have to wait for a moment while the

switchboard picks up an outside line so you will need

to enter a pause in the dialing sequence.

Any additional handsets and chargers that you

Press and hold

to insert a pause (P) before

entering the telephone number.

You may also need to enter a pause when storing

international numbers or charge card numbers.

R&TTE

This product is intended for use within the UK for

connection to the public telephone network and

compatible switchboards.

Recall

You may need to use the recall function if you are

connected to a switchboard/PBX (Private Branch

Exchange), contact your PBX supplier for further

information. The recall function is set to timed break

recall and is also used for BT Calling Feature.

This equipment complies with the essential

requirements for the Radio Equipment and

Telecommunications Terminal Equipment Directive

1999/5/EC.

Declaration of Conformance

Hereby, VTech declares that this BT Verve 450 is in

compliance with the essential requirements and other

relevant provisions of Directive 1999/5/EC.

If you would like a copy of the Declaration of Conformance,

please email [email protected]

If you experience any problems, please call the Helpline on 0800 218 2182* or email [email protected]

Ofﬁces worldwide

The services described in this publication are subject to availability

and may be modiﬁed from time to time. Services and equipment

are provided subject to British Telecommunications plc’s respective

standard conditions of contract. Nothing in this publication forms

any part of any contract.

Registered Ofﬁce: 81 Newgate Street, London EC1A 7AJ.

Registered in England No. 1800000.

Designed and produced by The Art & Design Partnership Ltd.

Printed in China

BT Verve 450 (04/08) 2

Brother Printer GT 3 User Manual
Burley HQ9100 User Manual
Carrier 48EK User Manual
Cornelius MillenniumII 4000 User Manual
Danby SAC5207M User Manual
Friedrich SH20L30 User Manual
Heat Controller Inc Air Conditioner BG 101A User Manual
Honda Power Equipment G35 User Manual
Honeywell NIAGARA WEB 700 User Manual
Human Touch Automobile Accessories HT 100 User Manual