Hotpoint Washer WMEF 963 User Manual

Instructions for use  
WASHING MACHINE  
Contents  
GB  
Installation, 2-3-4-5  
Unpacking and levelling  
GB  
Connecting the electricity and water supplies  
The first wash cycle  
English,1  
Technical data  
Care and maintenance, 6  
Cutting off the water and electricity supplies  
Cleaning the washing machine  
Cleaning the detergent dispenser drawer  
Caring for the door and drum of your appliance  
Cleaning the pump  
Checking the water inlet hose  
Precautions and tips, 7  
General safety  
Disposal  
Opening the porthole door manually  
Description of the washing machine, 8-9  
Control panel  
Display  
WMEF 963  
Running a wash cycle, 10  
Wash cycles and options, 11  
Table of programmes and wash cycles  
Wash options  
Detergents and laundry, 12  
Detergent dispenser drawer  
Preparing the laundry  
Special wash cycles  
Troubleshooting, 13-14  
Assistance, 15-16  
EXPERIENCE  
1
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Connecting the drain hose  
• the supply voltage is included within the  
values indicated on the Technical Data Plate  
fixed on the machine.  
GB  
Connect the drain  
hose, without bending  
it, to a draining  
• the socket is compatible with the washing  
machines plug. If this is not the case,  
replace the socket or the plug.  
duct or a wall drain  
situated between 65  
and 100 cm from the  
floor;  
65 - 100 cm  
Your appliance is now supplied with a 13 amp  
fused plug it can be plugged into a 13 amp  
socket for immediate use. Before using the  
appliance please read the instructions below.  
WARNING - THIS APPLIANCE MUST BE  
EARTHED.  
The drain hose may  
be connected to  
an under-sink trap.  
Before connecting  
the drain hose from  
the machine ensure  
that any blanks or  
removable ends have  
been taken off the  
spigot.  
THE FOLLOWING OPERATIONS SHOULD  
BE CARRIED OUT BY A QUALIFIED  
ELECTRICIAN.  
Replacing the fuse:  
When replacing a faulty fuse, a 13 amp ASTA  
approved fuse to BS 1362 should always be  
used, and the fuse cover re-fitted. If the fuse  
cover is lost, the plug must not be used until a  
replacement is obtained.  
Where it connects to  
the waste water pipe  
cut end off spigot or  
remove the blanking cap  
Replacement fuse covers:  
If a replacement fuse cover is fitted, it must  
be of the correct colour as indicated by  
the coloured marking or the colour that is  
embossed in words on the base of the plug.  
Replacements can be obtained directly from  
your nearest Service Depot.  
If it is placed over  
the edge of a basin  
or sink be sure  
the free end of the  
hose should not be  
underwater.  
Removing the plug:  
If your appliance has a non-rewireable  
moulded plug and you should wish to re-route  
the mains cable through partitions, units etc.,  
please ensure that either:  
the plug is replaced by a fused 13 ampere  
rewireable plug bearing the BSI mark of  
approval.  
! We advise against the use of hose extensions;  
in case of absolute need, the extension must  
have the same diameter as the original hose  
and must not exceed 150 cm in length.  
Ensure that if the drain hose is pushed into  
a standpipe, that the end does not go down  
more than 15cms (6 inches). If the hose is  
pushed down too far, this may cause the  
machine to self -syphon ie. continuously empty  
as it is filling.  
or:  
the mains cable is wired directly into a 13  
amp cable outlet, controlled by a switch, (in  
compliance with BS 5733) which is accessible  
without moving the appliance.  
Disposing of the plug:  
Ensure that before disposing of the plug itself,  
you make the pins unusable so that it cannot  
be accidentally inserted into a socket.  
Electric connection  
Instructions for connecting cable to an alternative  
Before plugging the appliance into the mains  
socket, make sure that:  
plug:  
Important: the wires in the mains lead are  
coloured in accordance with the following  
code:  
the socket is earthed and in compliance with  
the applicable law;  
Green & Yellow Earth  
the socket is able to sustain the appliances  
maximum power load indicated on the  
Technical Data Plate fixed on the machine;  
Blue  
Brown  
Neutral  
Live  
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As the colours of the wires in the lead may  
not correspond with the coloured markings  
identifying the terminals in your plug, proceed  
as follows:  
! The power supply cable must only be  
GB  
replaced by an authorised serviceman.  
Warning! The company denies all liability if and  
when these norms are not respected.  
Connect Green & Yellow wire to terminal  
marked E or or coloured Green or Green &  
Yellow.  
The first wash cycle  
Connect Brown wire to terminal marked L or  
coloured Red.  
Once the appliance has been installed, and  
before you use it for the first time, run a wash  
cycle with detergent and no laundry, using the  
programme “Auto Clean” (see “Cleaning the  
washing machine”).  
Connect Blue wire to terminal marked N or  
coloured Black.  
If a 13 amp plug (BS 1363) is used it must be  
fitted with a  
13 amp fuse, either in the plug or adaptor or  
at the distribution board.  
If you are in any doubt regarding the electrical  
supply to your machine, consult a qualified  
electrician before use.  
Technical data  
Model  
WMEF 963  
How to connect an alternative plug:  
The wires in this mains lead are coloured in  
accordance with the following code:  
width 59.5 cm  
Dimensions height 85 cm  
depth 60.5 cm  
BLUE  
NEUTRAL (N)  
LIVE (L)  
EARTH (E)  
BROWN  
Capacity  
Electrical  
from 1 to 9 kg  
GREEN & YELLOW  
please refer to the technical  
connections data plate fixed to the machine  
GREEN &  
YELLOW  
maximum pressure  
13 ampere fuse  
BROWN  
1 MPa (10 bar)  
Water con-  
CROSS-BAR  
CORD GRIP  
BLUE  
minimum pressure  
nections  
0.05 MPa (0.5 bar)  
drum capacity 62 litres  
Spin speed up to 1600 rotations per minute  
Test wash  
cycles in  
Disposing of the appliance:  
When disposing of the appliance please  
remove the plug by cutting the mains cable  
as close as possible to the plug body and  
dispose of it as described on the previous  
page.  
accordan-  
ce with  
Programme  
;
Cotton Standard 60°.  
directives  
Programme  
;
1061/2010 Cotton Standard 40  
°.  
and  
1015/201  
! The washing machine should not be installed  
in an outdoor environment, not even where  
the area is sheltered, because it may be very  
dangerous to leave it exposed to damp, rain  
and thunderstorms.  
This appliance conforms to  
the following EC Directives:  
- 2004/108/EC (Electroma-  
gnetic Compatibility)  
- 2006/95/EC (Low Voltage)  
- 2012/19/EU  
! When the washing machine is installed, the  
mains socket must be within easy reach.  
! Do not use extensions or multiple sockets.  
! The power supply cable must never be bent  
or dangerously compressed.  
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GB  
5
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Care and maintenance  
Cutting off the water and  
electricity supplies  
Caring for the door and drum of  
GB  
your appliance  
• Turn off the water tap after every wash cycle.  
This will limit wear on the hydraulic system  
inside the washing machine and help to  
prevent leaks.  
• Always leave the porthole door ajar in order  
to prevent unpleasant odours from forming.  
Cleaning the pump  
• Unplug the washing machine when cleaning  
it and during all maintenance work.  
The washing machine is fitted with a self-  
cleaning pump which does not require any  
maintenance. Sometimes, small items (such as  
coins or buttons) may fall into the pre-chamber  
which protects the pump, situated in its bottom  
part.  
Cleaning the washing machine  
• The outer parts and rubber components  
of the appliance can be cleaned using a soft  
cloth soaked in lukewarm soapy water. Do not  
use solvents or abrasives.  
• The washing machine has a “Auto Clean”  
programme for its internal parts that must be  
run with no load in the drum.  
! Make sure the wash cycle has finished and  
unplug the appliance.  
To access the pre-chamber:  
1. using a  
To help the wash cycle  
screwdriver, remove  
the cover panel on  
the lower front part of  
the washing machine  
(see figure);  
A
you may want to use  
either the detergent  
(i.e. a quantity 10%  
the quantity specified  
for lightly-soiled  
garments) or special  
additives to clean the  
washing machine. We  
recommend running a  
cleaning programme every 40 wash cycles.  
To start the programme press button A for 5  
seconds (see figure).  
The programme will start automatically and will  
run for about 70 minutes. To stop the cycle  
press the START/PAUSE button.  
2. unscrew the lid  
by rotating it anti-  
clockwise (see figure):  
a little water may  
trickle out. This is  
perfectly normal;  
Cleaning the detergent dispenser  
drawer  
Remove the dispenser  
1
by raising it and  
pulling it out (see  
figure).  
3. clean the inside thoroughly;  
4. screw the lid back on;  
5. reposition the panel, making sure the hooks  
are securely in place before you push it onto  
the appliance.  
Wash it under running  
water; this operation  
should be repeated  
frequently.  
Checking the water inlet hose  
2
Check the inlet hose at least once a year. If  
there are any cracks, it should be replaced  
immediately: during the wash cycles, water  
pressure is very strong and a cracked hose  
could easily split open.  
! Never use second-hand hoses.  
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Precautions and tips  
! This washing machine was designed and constructed  
in accordance with international safety regulations. The  
following information is provided for safety reasons and  
must therefore be read carefully.  
Opening the porthole door manually  
In the event that it is not possible to open the porthole  
door due to a powercut, and if you wish to remove the  
laundry, proceed as follows:  
GB  
1. remove the plug from the  
electrical socket.  
2. make sure the water level  
inside the machine is lower  
General safety  
• This appliance was designed for domestic use only.  
This appliance can be used by children  
aged from 8 years and above and  
persons with reduced physical, sensory or  
mental capabilities or lack of experience  
and knowledge if they have been given  
supervision or instruction concerning use of  
the appliance in a safe way and understand  
the hazards involved. Children shall not  
play with the appliance. Cleaning and user  
maintenance shall not be made by children  
without supervision.  
than the door opening; if  
it is not, remove excess  
water using the drain hose,  
collecting it in a bucket as  
indicated in the figure.  
3. using a screwdriver,  
remove the cover panel on  
the lower front part of the  
washing machine (see figure).  
• Do not touch the machine when barefoot or with wet or  
damp hands or feet.  
• Do not pull on the power supply cable when unplugging  
the appliance from the electricity socket. Hold the plug  
and pull.  
• Do not open the detergent dispenser drawer while the  
machine is in operation.  
• Do not touch the drained water as it may reach  
extremely high temperatures.  
• Never force the porthole door. This could damage the safety  
lock mechanism designed to prevent accidental opening.  
• If the appliance breaks down, do not under any  
circumstances access the internal mechanisms in an  
attempt to repair it yourself.  
• Always keep children well away from the appliance while  
it is operating.  
• The door can become quite hot during the wash cycle.  
• If the appliance has to be moved, work in a group of two  
or three people and handle it with the utmost care. Never  
try to do this alone, because the appliance is very heavy.  
• Before loading laundry into the washing machine, make  
sure the drum is empty.  
4. pull outwards using the tab as indicated in the figure,  
until the plastic tie-rod is freed from its stop position; pull  
downwards and open the door at the same time.  
Disposal  
Disposing of the packaging materials: observe local  
regulations so that the packaging may be re-used.  
The European Directive 2012/19/EU on Waste Electrical  
and Electronic Equipment, requires that old household  
electrical appliances must not be disposed of in the  
normal unsorted municipal waste stream. Old appliances  
must be collected separately in order to optimise the  
recovery and recycling of the materials they contain and  
reduce the impact on human health and the environment.  
The crossed out “wheeled bin” symbol on the product  
reminds you of your obligation, that when you dispose of  
the appliance it must be separately collected. Consumers  
should contact their local authority or retailer for information  
concerning the correct disposal of their old appliance.  
5. reposition the panel, making sure the hooks are securely  
in place before you push it onto the appliance.  
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Description of the washing  
machine  
Control panel  
GB  
TEMPERATURE  
CHILD  
CLEANING  
ACTION  
button  
button  
LOCK  
button  
ON/OFF  
button  
DISPLAY  
START/PAUSE  
button and indicator  
light  
OPTION  
SPIN  
button and  
indicator light  
WASH  
Detergent dispenser drawer  
button  
CYCLE  
SELECTOR  
KNOB  
DELAY  
TIMER  
button  
Detergent dispenser drawer: used to dispense  
detergents and washing additives ( see “Detergents and  
laundry”).  
DELAY TIMER  
the selected wash cycle; the delay period appears on the  
display.  
button: press to set a delayed start for  
ON/OFF  
button: press this briefly to switch the  
START/PAUSE button and indicator light: when the green  
indicator light flashes slowly, press the button to start a  
wash cycle. Once the cycle has begun the indicator light  
will remain lit in a fixed manner. To pause the wash cycle,  
press the button again; the indicator light will flash in an  
machine on or off. The START/PAUSE indicator light which  
flashes slowly in a green colour shows that the machine is  
switched on. To switch off the washing machine during the  
wash cycle, press and hold the button for approximately 3  
seconds; if the button is pressed briefly or accidentally the  
machine will not switch off.  
amber colour. If the  
symbol is not illuminated, the door  
may be opened. To start the wash cycle from the point at  
which it was interrupted, press the button again.  
If the machine is switched off during a wash cycle, this  
wash cycle will be cancelled.  
CHILD LOCK button  
lock, press and hold the button for approximately 2  
seconds. When the symbol is illuminated, the control  
panel is locked (apart from the ON/OFF button). This  
means it is possible to prevent wash cycles from being  
modified accidentally, especially where there are children in  
the home. To deactivate the control panel lock, press and  
hold the button for approximately 2 seconds.  
: to activate the control panel  
WASH CYCLE SELECTOR KNOB: used to set the  
desired wash cycle (see “Table of programmes and wash  
cycles”).  
OPTION button and indicator light: press to select the  
available options. The indicator light corresponding to the  
selected option will remain lit.  
CLEANING ACTION button  
wash intensity.  
: to select the desired  
Standby mode  
This washing machine, in compliance with new energy  
saving regulations, is fitted with an automatic standby  
system which is enabled after about 30 minutes if no  
activity is detected. Press the ON-OFF button briefly and  
wait for the machine to start up again.  
Consumption in off-mode: 0.5 W  
TEMPERATURE  
completely exclude the temperature; the value appears on  
the display.  
button: press to reduce or  
SPIN  
button: press to reduce or completely exclude  
Consumption in Left-on: 8 W  
the spin cycle; the value appears on the display.  
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Display  
GB  
The display is useful when programming the machine and provides a great deal of information.  
The duration of the available wash cycles and the remaining time of a running cycle appear; if the DELAY TIMER option has  
been set, the countdown to the start of the selected wash cycle will appear.  
Pressing the corresponding button allows you to view the maximum spin speed and temperature values attained by the  
machine during the set wash cycle, or the values selected most recently, if these are compatible with the set wash cycle.  
DOOR LOCKED  
indicator light:  
The lit symbol indicates that the door is locked. To prevent any damage, wait until the symbol turns off before opening the door.  
To open the door while a cycle is in progress, press the START/PAUSE button; if the DOOR LOCKED  
off the door may be opened.  
symbol is switched  
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Running a wash cycle  
For lightly-soiled garments or a more delicate treatment  
of the fabrics, press button until the “Delicate”  
level is reached. The cycle will reduce drum rotation  
to ensure washing results that are perfect for delicate  
garments.  
1. SWITCH THE MACHINE ON. Press the  
button;  
GB  
the START/PAUSE indicator light will flash slowly in a  
green colour.  
2. LOAD THE LAUNDRY. Open the porthole door.  
Load the laundry, making sure you do not exceed  
the maximum load value indicated in the table of  
programmes and wash cycles on the following page.  
Modify the cycle settings.  
• Press the button to enable the option; the indicator  
light corresponding to the button will switch on.  
• Press the button again to disable the option; the  
indicator light will switch off.  
! If the selected option is not compatible with the set  
wash cycle, the indicator light will flash and the option  
will not be activated.  
3. MEASURE OUT THE DETERGENT. Pull out the  
detergent dispenser drawer and pour the detergent into  
the relevant compartments as described in “Detergents  
and laundry”.  
4. CLOSE THE DOOR.  
5. SELECT THE WASH CYCLE. Use the WASH CYCLE  
SELECTOR knob to select the desired wash cycle. A  
temperature and spin speed is set for each wash cycle;  
these values may be adjusted. The duration of the cycle  
will appear on the display.  
! The options may affect the recommended load value  
and/or the duration of the cycle.  
7. START THE WASH CYCLE. Press the START/  
PAUSE button. The corresponding indicator light will  
turn green, remaining lit in a fixed manner, and the door  
6. CUSTOMISE THE WASH CYCLE. Use the relevant  
will be locked (the DOOR LOCKED  
symbol will  
buttons:  
be lit). To change a wash cycle while it is in progress,  
pause the washing machine using the START/PAUSE  
button (the START/PAUSE indicator light will flash  
slowly in an amber colour); then select the desired cycle  
and press the START/PAUSE button again.  
To open the door while a cycle is in progress, press  
the START/PAUSE button; if the DOOR LOCKED  
symbol is switched off the door may be opened. Press  
the START/PAUSE button again to restart the wash  
cycle from the point at which it was interrupted.  
Modify the temperature and/or spin  
speed. The machine automatically displays the  
maximum temperature and spin speed values set for  
the selected cycle, or the most recently-used settings  
if they are compatible with the selected cycle. The  
temperature can be decreased by pressing the  
button, until the cold wash “OFF” setting is reached.  
The spin speed may be progressively reduced by  
pressing the  
button, until it is completely excluded  
(the “OFF” setting). If these buttons are pressed again,  
the maximum values are restored.  
8. THE END OF THE WASH CYCLE. This will be  
indicated by the text “END” on the display; when the  
! Exception: if the  
programme is selected, the  
temperature can be increased up to a value of 90°C.  
DOOR LOCKED  
symbol switches off the door may  
be opened. Open the door, unload the laundry and  
switch off the machine.  
Setting a delayed start.  
To set a delayed start for the selected cycle, press the  
corresponding button repeatedly until the required delay  
period has been reached. When this option has been  
! If you wish to cancel a cycle which has already begun,  
press and hold the  
button. The cycle will be stopped  
and the machine will switch off.  
activated, the  
symbol lights up on the display. To  
Load balancing system  
remove the delayed start setting, press the button until  
Before every spin cycle, to avoid excessive vibrations  
before every spin and to distribute the load in a uniform  
manner, the drum rotates continuously at a speed which  
is slightly greater than the washing rotation speed. If,  
after several attempts, the load is not balanced correctly,  
the machine spins at a reduced spin speed. If the load is  
excessively unbalanced, the washing machine performs  
the distribution process instead of spinning. To encourage  
improved load distribution and balance, we recommend  
small and large garments are mixed in the load.  
the text “OFF” appears on the display.  
Set the desired wash intensity.  
Option  
makes it possible to optimise washing based  
on the level of soil in the fabrics and on desired wash  
cycle intensity.  
Select the wash programme: the cycle will be  
automatically set to “Normal” as optimised for garments  
with an average level of soil (this setting is not applicable  
to the “Wool” cycle, which is automatically set to  
Delicate”).  
For heavily-soiled garments press  
button until  
the “Intensive” level is reached. This level ensures  
a high-performance wash due to a larger quantity of  
water used in the initial phase of the cycle and due to  
increased drum rotation. It is useful when removing the  
most stubborn stains.  
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Wash cycles and options  
Table of programmes and wash cycles  
GB  
Detergents  
Max.  
spe-  
ed  
Max.  
temp.  
(°C)  
Description of the wash cycle  
(rpm)  
CLEAN Plus  
Anti Stain  
Whites  
1
2
40°  
60°  
1600  
1600  
5
5
-
-
-
-
-
-
180’  
180’  
60°  
(Max. 90°)  
Cotton Standard 60°C (1): heavily soiled whites and resistant colours.  
Cotton Standard 40°C (2): lightly soiled resistant and delicate colours.  
1600  
9
44 1.19 57.5 205’  
40°  
60°  
40°  
1600  
800  
9
44 1.09 92 180’  
Synthetics: heavily soiled resistant colours.  
5
5
4,5 46 1.03 60 115’  
4,5 46 0.56 60 100’  
Synthetics (3): lightly soiled resistant colours.  
800  
SPECIALS  
Anti Allergy  
6
7
8
9
60°  
40°  
40°  
30°  
1600  
1000  
800  
0
4
4
2
1
-
-
-
-
-
-
-
-
-
-
-
-
195’  
145’  
90’  
Baby  
Wool: for wool, cashmere, etc.  
Delicates  
80’  
Fast Wash 60’: to refresh normal soiled garments quickly (not  
suitable for wool, silk and clothes which require washing by hand).  
10  
60°  
1600  
3.5 44 0.84 44  
60’  
COLD CYCLES  
11 Cotton Standard 20°: lightly soiled resistant and delicate colours.  
12 Eco Cottons  
20°  
1600  
1600  
9
9
-
-
-
175’  
80’  
Cold  
Water  
44 0.23 68  
48 0.12 37  
71 0.10 36  
Cold  
Water  
13 Eco Synthetics  
14 Eco Fast 30’  
800  
800  
3
3
70’  
30’  
Cold  
Water  
Partials cycles  
Rinse  
-
-
1600  
1600  
-
-
9
9
-
-
-
-
-
-
36’  
16’  
Spin+Pump out  
-
The length of cycle shown on the display is an estimation only and is calculated assuming standard working conditions. The actual duration can vary according to factors  
such as water temperature and pressure, the amount of detergent used, the amount and type of load inserted, load balancing and any wash options selected.  
1) Test wash cycle in compliance with directive 1061/2010: set wash cycle  
with a temperature of 60°C.  
This cycle is designed for cotton loads with a normal soil level and is the most efficient in terms of both electricity and water consumption; it should be used for  
garments which can be washed at 60°C. The actual washing temperature may differ from the indicated value.  
2) Test wash cycle in compliance with directive 1061/2010: set wash cycle  
with a temperature of 40°C.  
This cycle is designed for cotton loads with a normal soil level and is the most efficient in terms of both electricity and water consumption; it should be used for  
garments which can be washed at 40°C. The actual washing temperature may differ from the indicated value.  
For all Test Institutes:  
2) Long wash cycle for cottons: set wash cycle  
with a temperature of 40°C.  
3) Long wash cycle for synthetics: set wash cycle 5 with a temperature of 40°C.  
Wash options  
Time Saver  
If you select this option, the wash cycle duration will be  
reduced by up to 50%, depending on the selected cycle,  
thereby guaranteeing simultaneous water and energy saving.  
Use this cycle for lightly soiled garments.  
! It cannot be used in conjunction with wash cycles 1, 2, 6,  
7, 8, 9, 10, 12, 13, 14,  
,
.
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Detergents and laundry  
Detergent dispenser drawer  
Special wash cycles  
GB  
Anti Stain: the programme 1 is suitable to heavily-soiled  
garments with resistant colours. It ensures a washing  
class that is higher than the standard class (A class). When  
running the programme, do not mix garments of different  
colours. We recommend the use of powder detergent.  
Pre-treatment with special additives is recommended if  
there are obstinate stains.  
Whites: use this cycle 2 to wash white clothes. The  
programme is designed to maintain the brightness of white  
clothes over time. Use powder detergent for best results.  
Anti Allergy: use programme 6 to remove major allergens  
such as pollen, mites, cat’s and dog’s hair.  
Successful washing results also depend on the correct  
dose of detergent: adding too much detergent will not  
necessarily result in a more efficient wash, and may in  
fact cause build up on the inside of your appliance and  
contribute to environmental pollution.  
! Use powder detergent for white cotton garments, for pre-  
washing, and for washing at temperatures over 60°C.  
! Follow the instructions given on the detergent packaging.  
! Do not use hand washing detergents; they create too  
much foam.  
Baby: use the special wash cycle 7 to remove the soiling  
typically caused by babies, while removing all traces of  
detergent from nappies in order to prevent the delicate skin  
of babies from suffering allergic reactions. The cycle has  
been designed to reduce the amount of bacteria by using a  
greater quantity of water and optimising the effect of special  
disinfecting additives added to the detergent.  
Open the detergent  
A
B
dispenser drawer and pour  
in the detergent or washing  
additive, as follows.  
*
1
2
Wool: the “Wool” wash cycle on this Hotpoint machine has  
been tested and approved by The Woolmark Company  
for washing wool garments labelled as hand washable  
provided that the garments are washed according to the  
instructions on the garment label and those issued by the  
manufacturer of this washing machine. Hotpoint is the first  
washing machine brand to be approved by The Woolmark  
Company for Apparel Care- Platinum for its washing  
performance and consumption of energy and water.  
(M1127)  
! Do not pour detergent into the middle compartment (*).  
Detergent should only be poured into the compartment 1.  
compartment 1: Detergent for the wash cycle  
(powder or liquid)  
If liquid detergent is used, it is recommended that the  
removable plastic partition A (supplied) be used for proper  
dosage.  
If powder detergent is used, place the partition into slot B.  
compartment 2: Additives (fabric softeners, etc.)  
The fabric softener should not overflow the grid.  
Delicates: use programme 9 to wash very delicate garments  
with decorative features, such as diamantes and sequins.  
To wash silk garments and curtains select the cycle 9 and  
set the “Delicate” level from option  
. We recommend  
turning the garments inside out before washing and placing  
small items into the special bag for washing delicates. Use  
liquid detergent on delicate garments for best results.  
Cotton Standard 20°: (programme 11) ideal for lightly  
soiled cotton loads. The effective performance levels  
achieved at cold temperatures, which are comparable to  
washing at 40°, are guaranteed by a mechanical action  
which operates at varying speed, with repeated and  
frequent peaks.  
Preparing the laundry  
• Divide the laundry according to:  
- the type of fabric/the symbol on the label  
- the colours: separate coloured garments from whites.  
• Empty all garment pockets and check the buttons.  
• Do not exceed the listed values, which refer to  
the weight of the laundry when dry: see “Table of  
programmes and wash cycles”.  
Eco cycles  
The Eco Cycles assure energy saving by eliminating the  
need of heating water and it’s an advantage both to your  
energy bill and the environment! These innovative Eco  
programmes (Eco Cottons 12, Eco Synthetics 13 and  
Eco Fast 30’ 14) are available for various fabrics and  
different quantity of garment; they have been designed to  
guarantee a high cleaning action even at low temperature  
and can be used for lightly to medium soiled loads. Eco  
Cycles give the best results thanks to an intensified wash  
action, water optimization and are carried out in the same  
average time of a standard cycle. For the best washing  
results with Eco Cycles we recommend the usage of a  
liquid detergent.  
How much does your laundry weigh?  
1 sheet 400-500 g  
1 pillow case 150-200 g  
1 tablecloth 400-500 g  
1 bathrobe 900-1,200 g  
1 towel 150-250 g  
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Troubleshooting  
Your washing machine could occasionally fail to work. Before contacting the Technical Assistance Service (see “ Service”),  
make sure that the problem cannot be solved easily using the following list.  
GB  
Problem:  
Possible causes / Solutions:  
The machine does not switch on.  
• The appliance is not plugged into the socket fully, or not enough to make contact.  
• There is no power to the socket, or the fuse has blown in the mains plug.  
The wash cycle does not start.  
• The door is not closed properly.  
• The ON/OFF button has not been pressed.  
• The START/PAUSE button has not been pressed.  
• The water tap has not been turned on to allow water to flow into the machine.  
• A delayed start has been set.  
The machine does not fill with  
water or ‘H20’ flashes in the  
display.  
• The water inlet hose is kinked.  
• The water inlet hose is not connected to the water supply.  
• The water pressure is too low.  
• The water tap has not been turned on to allow water to flow into the machine.  
• There is no water supply to the house.  
• The inlet valve filter is blocked.  
• The START/PAUSE button has not been pressed.  
The machine continuously fills with • The top of the drain hose is too low - It must be fitted at a height between 65  
water and continually drains away  
or Water left in the drum  
or Stuck on wash.  
and 100 cm from the floor (see “Installation”).  
• The drain hose is connected incorrectly to the sink trap allowing water to run  
into the machine, the drain hose must be positioned higher than the bottom of  
the sink to prevent water flowing down the drain hose.  
• The end of the drain hose has been pushed too far down the standpipe, the  
‘U’ bracket should be fitted 100 mm from the end of the drain hose.  
The machine does not drain or spin • The Pump filter is blocked.  
- (error lights flashing).  
• The drain hose is kinked (see “Installation”).  
• New Installation - The blanking cap or spigot has not been removed if  
connected under a sink.  
• The drain hose or sink trap is blocked.  
The machine does spin.  
• The Spin Speed is set to “OFF”.  
The programme takes too long.  
• Programme times will vary due to water pressure, the incoming water  
temperature and if the wash load goes out of balance. This will increase the  
programme times accordingly (see ‘ The machine wont spin properly’ below).  
The Display sticks at one ‘time to  
end’ for more than 1 Minute or the  
Display changes the estimated ‘Time  
to End’ during the programme.  
• The display time is for guidance only - it is not a precise time to finish and  
may vary.  
The machine vibrates a lot during  
the spin cycle.  
• The feet have not been adjusted, enabling the machine to rock.  
• New Installation - Either the Transit Bolts including the plastic spacers, or the  
Polystyrene Packaging have not been removed when installing the machine.  
• The machine is trapped between cabinets and/or walls.  
• The load is in a slight out of balance condition and machine is spinning, but at  
a lower speed.  
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The machine is noisy.  
• There will always be some motor, pump and drum noise during spin.  
GB  
The machine wont spin properly.  
• Out of Balance detected when attempting to go into a spin cycle - If this  
happens the machine will continue to try to repeat the distribution of the load  
required before the machine will go into higher spin speeds - This will increase  
the programme time accordingly. This is a safety feature to prevent damage.  
Out of Balance can be caused by washing a single heavy item (eg duvet, quilt,  
etc). - Try the programme again using a different load.  
The machine leaks from the  
dispenser.  
• The dispenser drawer is blocked with detergent and requires cleaning.  
• The water pressure is too high and requires turning down - turn down the tap  
on the water supply pipe slightly and try again.  
• The machine is tilting forwards - It must be level when in its final position.  
The machine leaks (other than  
dispenser).  
• The fill hose is loose, check both the cabinet and tap ends.  
• The fill hose is tight but still leaks, if so replace the rubber washers, or the fill  
hose is missing the rubber washer.  
• The drain hose is not fixed in properly.  
The option lights and the START/  
PAUSE indicator light are flash  
rapidly and an error code appears  
on the display (eg F-01, F-..).  
• Switch off the machine and unplug it, wait for approximately 1 minute and then  
switch back on again. If the problem persists contact Technical Assistance  
Centre.  
The machine smells.  
• The machine requires a service wash. Run a “Auto Clean” wash cycle with  
detergent and no laundry.  
The machine door cannot be  
opened.  
• The door will not open until the door lock indicator light goes out shortly after  
the program has finished.  
• If there is no power to the machine you need to perform the manual unlocking  
procedure.  
Door Seal damaged at the bottom.  
• The door seal has drainage holes at the bottom - This is normal.  
• The water level is correct if it can be seen at the bottom of the door.  
The water level is too low when  
the machine is washing.  
There is too much foam.  
• The detergent is not suitable for machine washing (it should display the text  
‘for washing machines’ or ‘hand and machine wash’ or the like).  
Too much detergent was used - less detergent is required in soft water.  
After completing the programme,  
or before starting a programme,  
the machine has turned itself off  
(no lights).  
To comply with new energy saving regulations the machine is fitted with an  
automatic standby system. Press ‘ON/OFF’ button for 3 seconds to activate  
the machine, it can then either be switched off or a new programme selected.  
General.  
Your washing machine contains sensors that monitor progress during the wash  
cycle (eg: Water Levels, Temperatures, Out of Balance loads, Wash time/progress).  
Normally, if your machine successfully completes the cycle, there is unlikely to  
be anything wrong!  
Remember, you will be charged for a service call for problems caused by incorrect installation, as listed above.  
Not emptying contents from pockets may cause pump or drain blockages, or may damage the machine.  
Do not wash items which do not have a wash label, or wash items that are not intended as machine  
washable.  
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Assistance  
Guarantee  
12 Months Parts and Labour Guarantee  
GB  
Your appliance has the benefit of our manufacturers guarantee, which covers the cost of breakdown repairs  
for twelve months from the date of purchase.  
This gives you the reassurance that if, within that time, your appliance is proven to be defective because of  
either workmanship or materials, we will, at our discretion, either repair or replace the appliance at no cost  
to you.  
This guarantee is subject to the following conditions:  
-
The appliance has been installed and operated correctly and in accordance with our  
operating and maintenance instructions.  
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The appliance is used only on the electricity or gas supply printed on the rating plate.  
The appliance has been used for normal domestic purposes only.  
The appliance has not been altered, serviced, maintained, dismantled, or otherwise  
interfered with by any person not authorised by us.  
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Any repair work must be undertaken by us or our appointed agent.  
Any parts removed during repair work or any appliance that is replaced become our property.  
The appliance is used in the United Kingdom or Republic of Ireland.  
The guarantee does not cover:  
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Damage resulting from transportation, improper use, neglect or interference or as a result  
of improper installation.  
Replacement of any consumable item or accessory . These include but are not limited to: plugs,  
cables, batteries, light bulbs, fluorescent tubes and starters, covers and filters.  
Replacement of any removable parts made of glass or plastic.  
THIS GUARANTEE WILL NOT APPLY IF THE APPLIANCE HAS BEEN USED IN COMMERCIAL  
OR NON-DOMESTIC PREMISES.  
5 Year Parts Guarantee  
Hotpoint also offers you a free 5 year parts guarantee. This additional guarantee is conditional on you  
registering your appliance with us and the parts being fitted by one of our authorised engineers. There will  
be a charge for our engineers time. To activate the extra parts warranty on your appliance, simply call our  
registration line on 08448 24 24 24 (ROI 01 230 0800).  
Extended Guarantees  
We offer a selection of repair protection plans that enable you to fully cover yourself against the expense of repair  
bills for the life of your policy. To find the ideal plan for you please call our advice line on  
08448 226 226 (Republic of Ireland 01 230 0233).  
Free Helpdesk Service  
We have a dedicated team who can provide free advice and assistance with your appliance if you  
experience any technical difficulties within the first 90 days of ownership. Simply call our Hotpoint Service  
Hotline on 08448 224 224 (Republic of Ireland 0818 313 413) for telephone assistance, or, where  
necessary, to arrange for an engineer to call. If we cannot resolve the technical problem we will replace your  
machine or, if you prefer, give you your money back.  
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195116149.00  
07/2013  
-
Xerox Fabriano  
After Sales Service  
No one is better placed to care for your Hotpoint appliance during the course of its working  
life than us - the manufacturer.  
GB  
Essential Contact Information  
Hotpoint Service  
We are the largest service team in Europe offering you access to 400 skilled telephone advisors and 1000  
fully qualified engineers on call to ensure you receive fast, reliable, local service.  
UK: 08448 224 224  
Republic of Ireland: 0818 313 413  
Please note: Our advisors will require the following information:  
Model number:  
Serial number:  
Parts and Accessories  
We supply a full range of genuine replacement parts as well as accessory products that protect and  
hygienically clean your appliance to keep it looking good and functioning efficiently throughout its life.  
UK: 08448 225 225  
Republic of Ireland: 0818 313 413  
Appliance Registration  
We want to give you additional benefits of Hotpoint ownership. To activate your free 5 year parts guarantee  
you must register your appliance with us.  
UK: 08448 24 24 24  
Republic of Ireland: 01 230 0800  
Indesit Company UK Ltd. Morley Way, Peterborough, PE2 9JB  
Indesit Company Unit 49 Airways Industrial Estate,Dublin 17  
Recycling & Disposal Information  
As part of Hotpoints continued commitment to helping the environment, Hotpoint reserves the right to use  
quality, recycled components to keep down customer costs and minimise material wastage.  
Please dispose of packaging and old appliances carefully. To minimise the risk of injury to children, remove the  
door, plug and cut the mains cable off flush with the appliance. Dispose of these parts separately to ensure  
that the appliance can no longer be plugged into a mains socket, and the door cannot be locked shut.  
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