R
SANTA FE PELLET INSERT
Portland
Oregon USA
Tested and
Listed by
Owner’s Manual
O-T L
C
US
Installation and Operation
OMNI-Test Laboratories, Inc.
Model:
SANTAFEI-B
NOTICE
DO NOT DISCARD THIS MANUAL
•
Read, understand and
follow these instruc-
tions for safe installa-
tion and operation.
•
Leave this manual with
party responsible for use
and operation.
• Important operating and
maintenance instruc-
tions included.
WARNING
WARNING
Please read this entire manual
before installation and use of this
pellet fuel-burning room heater.
Failure to follow these instructions
could result in property damage,
bodily injury or even death.
HOT SURFACES!
Glass and other surfaces are
hot during operation AND
cool down.
Hot glass will cause burns.
•
•
•
•
Do not touch glass until it is cooled
• Do not store or use gasoline or other flam-
mable vapors and liquids in the vicinity of this
or any other appliance.
NEVER allow children to touch glass
Keep children away
CAREFULLY SUPERVISE children in same room as
• Do not overfire - If any external part starts to
glow, you are overfiring. Reduce feed rate.
Overfiring will void your warranty.
fireplace.
•
Alert children and adults to hazards of high
temperatures.
High temperatures may ignite clothing or other
• Comply with all minimum clearances to com-
bustibles as specified. Failure to comply may
cause house fire.
flammable materials.
•
Keep clothing, furniture, draperies and other flammable
materials away.
CAUTION
CAUTION
Tested and approved for wood pellets and shelled
field corn fuel only. Burning of any other type of fuel
voids your warranty.
Check building codes prior to installation.
•
Installation MUST comply with local, regional, state and national
codes and regulations.
Consult local building, fire officials or authorities having jurisdic-
tion about restrictions, installation inspection, and permits.
•
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TABLE OF CONTENTS
Section 8: Operating Instructions
Section 1: Listing and Code Approvals
A. Appliance Certifications ......................4
B. Mobile Home Approved ......................4
C. Glass Specifications............................4
D. Electrical Rating..................................4
E. BTU & Efficiency Specifications..........4
A. Fuel Size & Material............................24
B. General Operation Information...........24
C. Before Your First Fire .........................25
D. Starting Your First Fire........................25
E. Fire Characteristics.............................25
F. Feed Rate Adjustment .......................25
G. Ignition Cycles ....................................26
H. Frequently Asked Questions...............26
Section 2: Getting Started
A. Design, Installation & Location
Considerations....................................5
B. Locating Your Appliance & Chimney..6
C. Draft....................................................6
D. Negative Pressure..............................6
E. Fire Safety ..........................................7
F. Tools & Supplies Needed...................7
G. Inspect Appliance, Components
and Pre-Check List.............................7
Section 9: Troubleshooting ............................27-29
Section 10: Maintaining & Servicing Appliance
A. Proper Shutdown Procedures.............30
B. Quick Reference Maintenance Chart..30
C. General Maintenance & Cleaning.......30-33
D. High Ash Content Maintenance ..........34
E. Blower Replacement...........................35
F. Igniter Replacement............................36
G. Glass Replacement.............................36
H. Baffle & Brick Removal .......................37-38
Section 3: Dimensions & Clearances
A. Appliance Dimensions ........................8
B. Clearances to Combustibles
As A Built-In, UL and ULC ..................9
C. Clearances to Combustibles,
Masonry & Zero Clearance.................10
D. Floor Protection ..................................10
E. Minimum Opening for Factory
Built Fireplace .....................................10
F. Removing Floor of Factory Built
Fireplace .............................................11
Section 12: Reference Material
A. Component Functions.........................39-40
B. Component Locations.........................41
C. Exploded Drawings.............................42-43
D. Service Parts & Accessories...............44-46
E. Service & Maintenance Log................47-48
F. Homeowner’s Notes............................49
G. Warranty Policy...................................50-51
H. Contact Information.............................52
Section 4: Vent Information
A. Chimney & Exhaust Connections........12
B. Venting Termination Requirements....12
C. Equivalent Feet of Pipe.......................13
D. Pipe Selection Chart...........................13
Section 5: Venting Systems
A. Direct Connect with Outside Air..........14
B. Direct Connect without Outside Air.....14
C. Full Reline with Outside Air.................15
Section 6: Mobile Home..................................16
Section 7: Appliance Set-Up
A. Leveling System .................................17
B. Outside Air Kit.....................................17
C. Grille Installation.................................18
D. Door Handle Installation .....................19
E. Door Trim Installation..........................19
F. Door Removal.....................................19
G. Adjustable Hearth Support..................20
H. Panel & Trim .......................................21
I. Log Set Placement..............................22
J. Thermostat Installation........................23
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Listing and Code Approvals
1
E. BTU & Efficiency Specifications
A. Appliance Certification
MODEL:
Santa Fe Pellet Insert
LABORATORY: OMNI Test Laboratories, Inc
Particulate
Emissions Rating:
.7 grams/hr
REPORT NO.
TYPE:
061-S-62-6
Solid Fuel Room Heater/Pellet Fuel
Burning Type Insert
*BTU Output:
8,000 - 30,000 / hr
Heating Capacity:
up to 1,500 sq. ft. depending
on climate zone
STANDARD:
ASTM E1509-2004, ULC S628-93 and
ULC/ORD-C1482-M1990 Room Heater
Pellet Fuel Burning Type and (UM) 84-
HUD, Mobile Home Approved
Hopper Capacity:
Fuel:
Shipping Weight:
45 lbs
Wood Pellets or Shelled Corn
214 lbs
B. Mobile Home Approved
*BTU output will vary, depending on the brand of fuel you
use in your appliance. Consult your Quadra-Fire dealer
for best results.
This appliance is approved for mobile home installations
when not installed in a sleeping room and when an outside
combustion air inlet is provided.
The structural integrity of the mobile home floor, ceiling, and
walls must be maintained. The appliance must be properly
grounded to the frame of the mobile home and use only listed
pellet vent, Class “L” or “PL” connector pipe.
NOTE: Hearth & Home Technologies, manufacturer of
this appliance, reserves the right to alter its products,
their specifications and/or price without notice.
A Quadra-Fire Outside Air Kit must be installed in a mobile
home installation.
C. Glass Specifications
This appliance is equipped with 5mm ceramic glass. Replace
glass only with 5mm ceramic glass. Please contact your
dealer for replacement glass.
NOTE: This installation must conform with local codes. In
the absence of local codes you must comply with the ASTM
E1509-2004, ULC S628-93, ULC/ORD-C-1482-M1990,
(UM) 84-HUD
D. Electrical Rating
115 VAC, 60 Hz, Start 4.1 Amps, Run 1.1 Amps
Page 4
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Getting Started
2
Since pellet exhaust can contain ash, soot or sparks, you
must consider the location of:
A
.
Design, Installation & Location Considerations
• Windows
1. Appliance Location
OT Check building codes prior to installation.
• Air Intakes
• Air Conditioner
•
Installation MUST comply with local, regional, state and
national codes and regulations.
• Overhang, soffits, porch roofs, adjacent walls
• Landscaping, vegetation
•
Consult insurance carrier, local building inspector, fire
officials or authorities having jurisdiction over restrictions,
installation inspection and permits.
When locating vent and venting termination, vent above
roof line when possible.
It is a good idea to plan your installation on paper, using
exact measurements for clearances and floor protection,
before actually beginning the installation
Damaged parts could impair safe
operation. Do NOT install damaged, incomplete or substitute
components.
Consideration must be given to:
T O
If burning shelled field corn, you must use ap-
• Safety, convenience, traffic flow
proved venting specifically designed for corn to prevent corro-
sion or degradation. Follow the instructions from the venting
manufacturer.
• Placement of the chimney and chimney connector.
• If you are not using an existing chimney, place the appli-
ance where there will be a clear passage for a factory-
built listed chimney through the ceiling and roof.
OT
Locating the appliance in a location of
considerable air movement can cause intermittent smoke
spillage from appliance. Do not locate appliance near:
• Installing an optional outside air kit would affect the loca-
tion of the vent termination.
•
•
Frequently open doors
Central heat outlets or returns
Recommended Location:
Above peak
Inside heated space
Recommended Location:
Above peak
Marginal Location:
Wind loading possible
Marginal Location:
Below peak
Location NOT recommended:
Not the highest point of the roof
Wind loading possible
Location NOT recommended:
Too close to tree
Below ad acent structure
Lower roof line
Avoid outside wall
Recommended:
Insulated exterior chase
in cooler climates
Windward
Leeward
Multi-level Roofs
Recommended:
Outside Air Intake
on windward side
NOT recommended:
Outside Air Intake
on leeward side
Figure 5.1
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B. Locating Your Appliance & Chimney
D. Negative Pressure
Location of the appliance and chimney will affect
performance.
Negative pressure can
cause spillage of combustion fumes and soot.
•
Install through the warm airspace enclosed by the building
envelope. This helps to produce more draft, especially
during lighting and die-down of the fire.
Negative pressure results from the imbalance of air avail-
able for the appliance to operate properly. It can be stron-
gest in lower levels of the house.
•
•
Penetrate the highest part of the roof. This minimizes the
effects of wind loading.
Causes include:
Locate termination cap away from trees, adjacent
structures, uneven roof lines and other obstructions.
•
•
•
Exhaust fans (kitchen, bath, etc.)
Range hoods
•
•
Minimize the use of chimney offsets.
Combustion air requirements for furnaces, water heaters
and other combustion appliances
Consider the appliance location relative to floor and ceiling
and attic joists.
•
•
•
•
Clothes dryers
Location of return-air vents to furnace or air conditioning
Imbalances of the HVAC air handling system
Upper level air leaks such as:
- Recessed lighting
CAUTION
•
•
Do NOT connect this unit to a chimney flue servicing
another appliance.
Do NOT connect to any air distribution duct or system.
- Attic hatch
- Duct leaks
To minimize the effects of negative air pressure:
•
•
•
•
Install the outside air kit with the intake facing prevailing
winds during the heating season
C. Draft
Draft is the pressure difference needed to vent appliances
successfully. When an appliance is drafting successfully, all
combustion byproducts are exiting the home through the
chimney.
Ensure adequate outdoor air for all combustion appliances
and exhaust equipment
Ensure furnace and air conditioning return vents are not
located in the immediate vicinity of the appliance
Considerations for successful draft include:
•
•
Preventing negative pressure
Avoid installing the appliance near doors, walkways or
small isolated spaces
Location of appliance and chimney
•
•
•
Recessed lighting should be a “sealed can” design
Attic hatches weather stripped or sealed
OT
Hearth & Home Technologies assumes no
responsibility for the improper performance of the chimney
system caused by:
Attic mounted duct work and air handler joints and seams
taped or sealed
•
Inadequate draft due to environmental conditions
•
Downdrafts
•
•
Tight sealing construction of the structure
Mechanical exhausting devices
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Santa Fe Pellet Insert
F. Tools And Supplies Needed
E. Fire Safety
To provide reasonable fire safety, the following should be
given serious consideration:
Tools and building supplies normally required
for installation, unless installing into an existing
masonry fireplace:
• Install at least one smoke detector on each floor of your
home.
Reciprocating Saw
Hammer
Safety Glasses
Framing Square
• Locate smoke detector away from the heating appliance
and close to the sleeping areas.
Phillips Screw driver
Tape Measure
Plumb Line
Electric Drill & Bits (1/4”)
1/4” Self-Tapping Screws
• Follow the smoke detector manufacturer’s placement and
installation instructions and maintain regularly.
Level
May also need:
Vent Support Straps
Venting Paint
• Conveniently locate a Class A fire extinguisher to contend
with small fires.
Framing Material
Hi-temp Caulking Material
Gloves
•
In the event of a hopper fire:
• Evacute the house immediately.
• Notify fire department.
G. Inspect Appliance & Components and
Pre-Use Check List
1.
2.
Place the appliance in a location near the
final installation area and follow the proce-
dures below:
Open the appliance and remove all the parts
and articles packed inside the Component
Pack. Inspect all the parts and glass for ship-
ping damage. Contact your dealer if any irregu-
larities are noticed.
WARNING
Inspect appliance and components for
damage. Damaged parts may impair safe
operation.
•
•
•
Do NOT install damaged components.
Do NOT install incomplete components.
Do NOT install substitute components.
Report damaged parts to dealer.
3.
All safety warnings have been read and fol-
lowed.
4.
5.
6.
7.
This Owner’s Manual has been read.
Floor protection requirements have been met.
Venting is properly installed.
The proper clearances from the appliance and
chimney to combustible materials have been
met.
The masonry chimney is inspected by a profes-
sional and is clean, or the factory built metal
chimney is installed according to the manufac-
turer’s instructions and clearances.
The chimney meets the required minimum
height.
WARNING
Fire Risk.
Hearth & Home Technologies disclaims any
responsibility for, and the warranty will be
voided by, the following actions:
8.
•
•
•
Installation and use of any damaged appliance.
Modification of the appliance.
Installation other than as instructed by Hearth & Home
Technologies.
Installation and/or use of any component part not approved
by Hearth & Home Technologies.
Operating appliance without fully assembling all
components.
9.
•
•
•
10.
11.
All labels have been removed from the glass
door.
Plated surfaces have been wiped clean, if
applicable.
Do NOT Overfire.
Or any such action that may cause a fire hazard.
12.
13.
14.
Thermostat or remote has been installed.
A power outlet is available nearby.
Agood quality surge protection is highly recom-
mended to protect the electronics.
Page 7
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Santa Fe Pellet Insert
Dimensions and Clearances
3
A. Appliance Dimensions
28-7/8”
(733mm)
23-5/8”
(600mm)
8”
(203mm)
25-3/8”
(645mm)
23”
(584mm)
C
L
8-5/8”
(219mm)
12-3/4”
(324mm)
21-1/2”
(546mm)
Figure 8.2 -Side View
Figure 8.1 - Top View
B
A
Figure 8.3- Front View
Panel
A
B
Standard
Large
30 inches (762mm)
33 inches (838mm)
40 inches (1016mm)
50 inches (1270mm)
Page 8
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B. Clearance To Combustibles, UL and ULC
AS A BUILT-IN
A
C
D
B
B
C
0 in. Clearance To Exposed Section And Face
Figure 9.1
Inches
2.0
2.5
2.0
2.5
3.0
Millimeters
A
Top of Hopper
Top Vent
Rear Vent
Top or Rear Vent
Top or Rear Vent
Top or Rear Vent
51
64
51
64
76
B
C
D
Side of Hopper
Back of Hopper
Vent Pipe to Combustible
INSTALLED AS A BUILT-IN UNIT
Shown with Rear Vent and Optional Outside Air
WARNING
Fire Risk.
Combustible
Mantel
Comply with all minimum clear-
ances to combustibles as speci-
fied.
12 in
Failure to comply may cause
house fire.
Top Vent = 2 in
Rear Vent = 2.5 in
6 in
NOTE:
•
Illustrations reflect typical installations
and are FOR DESIGN PURPOSES
ONLY.
Back of Hopper = 2.5 in
Vent Pipe
•
•
Illustrations/diagrams are not drawn to
scale.
to Combustibles = 3 in
Outside Air
Actual installation may vary due to
individual design preference.
Figure 9.2
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Santa Fe Pellet Insert
C. Masonry and Zero Clearance Fireplaces
Ma i
Mantel De t
12 inc es
0
Inches Millimeters
A Insert side to combustible
side wall
16
406
Face
Tri
Mantel
B
B Insert top to mantel
C Insert top to maximum. 2-
1/4 inch (57mm) face trim
D Insert side to maximum. 2-
1/4 inch (57mm) face trim
12
4-3/4
305
121
C
10
254
A
D
E
F
Figure10.1
D. Floor Protection
Inches Millimeters
E
F
Floor protection hearth extension
from door opening
Floor protection to the side of door
opening
6
6
152
152
E. Minimum Opening for Masonry and
Zero Clearance Fireplaces
Location
Rear Width
Depth
Height
Front Width
Inches
24
16
23-1/4
29-1/4
Millimeters
610
A
B
C
D
406
591
743
C
B
A
D
Figure 10.2
7019-205C
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F. Removing Metal Floor of Factory-Built Firebox
•
The firebrick (refractory), glass doors, screen rails, screen
mesh and log grates can be removed from a factory-built
firebox in order to gain minimum insert opening require-
ments.
Use 2 x 4 from insert
packaging to support insert
•
•
Any smoke shelves, shields and baffles may be removed
from a factory-built firebox if attached with mechanical fas-
teners.
The metal floor of the factory-built firebox may be removed
to facilitate the installation of the insert only when a 1/4
(6mm) inch airspace is provided between the insert and
the floor of outer wrap.
Figure 11.3. If the floor is made of thin metal,
we recommend using the 2 x 4 from the insert
packaging to support the insert. The 2 x 4
may need to be cut to the appropriate size.
The following is only one example as there are many dif-
ferent models of factory-built fireplaces.
Starter hole
Keep sharp edge of
metal floor away from
power cord
Mark area of
floor to cut
Figure 11.1. Measure and mark the metal
floor for cutting. With a drill, make a starter
hole in each corner.
Figure 11.4. Place the insert into the fac-
tory-built firebox. Ensure that the power
cord can not be damaged by the sharp metal
edge. You may need to cut out a notch to
accommodate the cord.
Leveling Leg
Figure 11.2. Using a saws-all, cut out the
floor.
Figure 11.5. Ensure that the leveling leg is
positioned over the 2 x 4 before leveling the
insert.
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Vent Information
4
B. Venting Termination Requirements
A. Chimney and Exhaust Connection
1. Chimney & Connector: Use 3 or 4 inch (76-102mm)
diameter type "L" or "PL" venting system. It can be vented
vertically or horizontally.
CAUTION
Do not terminate vent in any enclosed or semi-enclosed
area such as a carport, garage, attic, crawl space, under a
sun deck or porch, narrow walkway or closely fenced area,
or any location that can build up a concentration of fumes
such as a stairwell, covered breezeway, etc.
2. Mobile Home: Approved for all Listed pellet vent. Use
Listed double wall flue connector. A Quadra-Fire outside
air kit must be used with manufactured home installa-
tions.
1. Termination must exhaust above air inlet elevation. It is
recommended that at least 60 inches (1524mm) of verti-
cal pipe be installed when appliance is vented directly
through a wall. This will create a natural draft, which
will help prevent the possibility of smoke or odor venting
into the home during a power outage. It will also keep
exhaust from causing a nuisance or hazard by exposing
people or shrubs to high temperatures. The safest and
preferred venting method is to extend the vent vertically
through the roof.
3. Residential: Use 24 gauge single wall flue connector
or Listed double wall flue connector to Class A Listed
metal chimneys, or masonry chimneys meeting Interna-
tional Building Code (ICC) standards for solid fuel appli-
ances.
4. INSTALL VENT AT CLEARANCES SPECIFIED BY THE
VENT MANUFACTURER.
5. Secure exhaust venting system to the appliance with at
least 3 screws. Also secure all connector pipe joints with
at least 3 screws through each joint.
2. Distance from doors and opening windows, or gravity or
ventilation air inlets into building:
NOTE: All pipe must be welded seam pipe whenever
possible. Seal pipe joints with high temperature silicone
(500°F [260°C] minimum rated only).
a. Not less than 48 inches (1219mm) below;
b. Not less than 48 inches (1219mm) horizontally
from;
c. Not less than 12 inches (305mm) above.
NOTE: If burning shelled field corn, you must use
approved venting specifically designed for corn. Follow
the instructions from the venting manufacturer.
3. Distance from permanently closed windows:
a. Not less than 12 inches (305mm) below, horizontally
from or above.
4. Distance between bottom of termination and grade
should be 12 inches (305mm) minimum. This is con-
ditional upon plants in the area, and nature of grade
surface. The grade surface must be a non-combustible
material (i.e., rock, dirt). The grade surface must not be
lawn. Distance between bottom of termination and public
walkway should be 84 inches (2134mm) minimum.
WARNING
Fire Risk.
•
Only LISTED venting components may be
used.
NO OTHER vent components may be used.
•
5. Distance to combustible materials must be 24 inches
(610mm) minimum. This includes adjacent buildings,
fences, protruding parts of the structure, roof overhang,
plants and shrubs, etc.
Substitute or damaged vent components may
impair safe operation.
6. Termination Cap Location (Home Electrical Service)
•
Side-to-side clearance is to be the same as minimum
clearance to vinyl inside corners.
WARNING
Vent surfaces get HOT, can cause burns
if touched. Non-combustible shielding or
guards may be required.
•
Clearance of a termination cap below electrical service
shall be the same as minimum clearance to vinyl sof-
fits.
•
•
Clearance of a termination cap above electrical service
will be 12 inches (305mm) minimum.
Location of the vent termination must not obstruct or
interfere with access to the electrical service.
Page 12
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WARNING
C. Equivalent Feet of Pipe
The table below can help you calculate the equivalent feet
of pipe which is a method used to determine pellet vent size.
Figure 13.1.
Improper installation, adjustment, alteration, service or
maintenance can cause injury or property damage. Refer
to the owner’s information manual provided with this appli-
ance. For assistance or additional information consult a
qualified installer, service agency or your dealer.
Example of 3 Elbow-Rear Vent Termination Calculation
Pellet Venting
Component
# of
Feet of Multiplied Equivalent
Components
2 ft.
Equivalent Feet
Elbows
Pipe
By
X
Feet
5
o
90 Elbow or Tee
3
15
o
45 Elbow
X
3
Horizontal Pipe
Vertical Pipe
7
2
X
X
1
0.5
7
1
3 ft.
Total Equivalent Feet
23
2 ft.
Note: This is a generic example and is not
intended to represent any specific fuel type.
2 ft.
Figure 13.1
D. Pipe Selection Chart
The chart will help you in determing proper vent-
ing size according to the equivalent feet of pipe
calcuated above and the altitude above sea level
of this installation. Figure 13.2.
30
4 in. (102mm) Diameter Pipe Only
Example 1
20
Locate the calculated equivalent feet of pipe on
the vertical left side of the chart. Move to the
right horizontally on the chart until you reach your
altitude above sea level.
Equivalent Pipe
Length In Feet
Example 2
10
If you fall below the diagonal line, 3 or 4 inch (76
to 102mm) pipe may be used. If it is anywhere
above the diagonal line, a 4 inch (102mm) diam-
eter pipe is required.
3 in. or 4 in. (76mm or 102mm) Diameter Pipe
0
1
2
3
4
5
6
7
8
9
10
The chart reveals that a 90° elbow is 5 times as
restrictive to the flow of exhaust gases under posi-
tive pressure as 1 foot of horizontal pipe, and a
foot of horizontal pipe is twice as restrictive as a
foot of vertical pipe.
ALTITUDE IN THOUSANDS OF FEET
Figure 13.2
Example 1: If the equivalent length of pipe is 23 feet with altitude of
8,000 feet you must use 4 inch (102mm) diameter type “L” or “PL”
vent.
Example 2: If the equivalent length of pipe is 12 feet with altitude of
6,000 feet you may use 3 or 4 inch (76 to 102mm) diameter type “L”
or “PL” vent
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Venting Systems
5
B. Direct Connect Without Outside Air
A. Direct Connect With Outside Air
NOTE: In Canada, only a full reline is allowed per
ULC S-628-93, ORD ULC C1482-M1990.
NOTE; Use metal plate
around exhaust vent pipe
and seal all edges with
non-flammable insulation
such as fiberglass, mineral
wool or ceramic material.
Do not use high tempera-
ture caulking materials to
seal any edge to prevent
future serviceability.
Outside Air
through
Rear Wall
Figure 14.2
Figure 14.1
NOTE:
WARNING
Fire Risk.
Inspection of Chimney:
• Masonry chimney must be in good condition.
• Meets minimum standard of NFPA 211
• Factory-built chimney must be 6 inch (152mm)
UL103 HT.
•
Illustrations reflect typical installations and are FOR
DESIGN PURPOSES ONLY.
•
•
Illustrations/diagrams are not drawn to scale.
Actual installation may vary due to individual design
preference.
CAUTION
NOTE:
In Canada, where passage through a wall or partition of
combustible construction is desired, the installation shall
conform to CAN/CSA-B365.
Never draw outside combustion air from:
•
•
Wall, floor or ceiling cavity
Enclosed space such as an attic or garage
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C. Full Reline With Outside Air
12” (305mm)
min. above
NOTE: Check clearances carefully for this
type of installation to ensure adequate room
for outside air venting.
12” (305mm)
min. below
NOTE: In Canada,
only a full reline is
allowed per ULC S-
628-93, ORD ULC
C1482-M1990.
CAUTION
Check building codes prior to installation.
•
Installation MUST comply with local, regional,
state and national codes and regulations.
Consult local building, fire officials or authori-
ties having jurisdiction about restrictions,
installation inspection, and permits.
•
Side view of Santa Fe Insert with
side panel removed.
NOTE; Use metal
plate around
exhaust vent pipe
and seal all edges
with non-flammable
insulation such as
fiberglass, mineral
wool or ceramic.
Outside Air
Termination
at
Do not use high
temperature caulk-
ing materials to seal
any edge to prevent
future serviceability
Chimney Top
45 degree elbow
Figure 15.1
Outside Air
through
Rear Wall
Exit through the
Ash Clean-Out of
Masonry Chimney
Direct Connect
Figure 15.3
Figure 15.2
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Mobile Home
6
A. Mobile Home Installation
CAUTION
You must use a Quadra-Fire Outside Air Kit for instal-
lation in a mobile home.
Maintain structural integrity of mobile home:
•
Floor, wall, ceiling and/or roof.
Do NOT cut through:
1. An outside air inlet must be provided for the combustion
air and must remain clear of leaves, debris, ice and/or
snow. It must be unrestricted while the appliance is
in use to prevent room air starvation which causes
smoke spillage. Smoke spillage can also set off smoke
alarms.
•
•
Floor joist, wall studs or ceiling trusses.
Any supporting material that would affect the structural
integrity.
2. The combustion air duct system must be made of
metal. It must permit zero clearance to combustible
construction and prevent material from dropping into
the inlet or into the area beneath the dwelling and
contain a rodent screen.
Spark Arrestor Cap
Roof Flashing
3. The appliance must be secured to the mobile home
structure by bolting it to the floor (using lag bolts). Use
the same holes that secured the appliance to the ship-
ping pallet.
Storm Collar
4. The appliance must be grounded with #8 solid copper
grounding wire or equivalent, terminated at each end
with an NEC approved grounding device.
Joist Shield/Firestop
5. Refer to clearances to combustibles and floor protection
requirements on pages 9 & 10 for listings to combus-
tibles and appropriate chimney systems.
Approved Class “L” o
“PL” Pellet Vent
6. Use silicone to create an effective vapor barrier at
the location where the chimney or other component
penetrates to the the exterior of the structure.
7. Follow the chimney manufacturer’s instructions when
installing the vent system for use in a mobile home.
Figure 16.1
8. Installation shall be in accordance with the Manufactur-
ers Home & Safety Standard (HUD) CFR 3280, Part
24.
WARNING
Installation must comply with Manufactured Home and
Safety Standard (HUD), CFR 3280, Part 24.
WARNING
Never install in a sleeping room.
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Appliance Set-Up
7
B. Outside Air Kit Instructions
A. Leveling System
Parts Included in Kit: 1 piece of 2 inch x 3 ft. flex hose,
2 hose clamps, 1 collar assembly, 1 termination cap
assembly, 1 trim ring, fasteners.
Tools Needed: Phillips head screwdriver; wire cutters;
hole saw or jig saw.
1. Measure distance from floor to air vent opening in appli-
ance and mark location on wall.
The leveling bolts are located at the rear of the appliance.
To access the bolts, remove the front access panels. Reach
in and turn the bolt to the desired height to level the appli-
ance.
2. Use saw to cut opening in wall. Cut a 2-1/2 to 3 inch
(64-76mm) opening on inside wall and a 3 to 3-1/2 inch
(76-89mm) opening on outside of house.
3. Use hose clamp to secure flex pipe to collar assembly.
4. Slide trim ring over flex pipe and run pipe through wall.
5. Attach hose to outside termination cap with second
hose clamp.
6. Secure termination cap to outside surface.
7. Secure trim ring to interior wall.
CAUTION
Never draw outside combustion air from:
Leveling Bolt on Each Side
•
•
Wall, floor or ceiling cavity
Enclosed space such as an attic or garage
Figure 17.1
Figure 17.2
Air Intake Channel
Termination
Cap Assembly
Trim Ring
Flex Hose
Hose Clamp
Collar
Assembly
Hose Clamp
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C. Optional Grille Removal and Installation
Grille Bracket Cover
(shipped flat from factory)
Heat Exchanger
Rods
Finger bend into position
after grilles are installed
on appliance
Insert heat exchanger rods
through holes on second grille.
Install in flat position
Install bottom 3 grilles before
installing single top grille
Bend after grilles installed
Figure 18.1
Included in Kit: (4) lower grilles; (3) upper grilles,
5. Secure the lower grille to the appliance with 2 screws
on each side. Finger bend the bracket covers around
the plated brackets.
(1) upper grille; (4) grille bracket covers; fasteners
Tools Required: #2 Phillips head screwdriver
6. The upper grille has 2 separate parts. Install the 3
grilles attached together first. Angle the grilles down-
ward and insert the heat exchanger cleaning rods
through the holes in the second grille and then twist
forward until horizontally level. Attach the grille with
only the bottom 2 screws on each side of grille. Do not
finger bend the cover brackets at this time.
1. Open the door. Remove the top 2 screws on each side
of upper grille and remove the single grille. Remove
the bottom 2 screws on each side and remove the 3
grilles attached together.
2. Removing the ash drawer before taking off the lower
grille will make the lower grille easier to remove. Using
a Phillips head screwdriver, remove the 2 screws on
each side and pull forward with a downward motion to
avoid catching the grille on the firepot pull rod.
7. Position the single top grille over the 3 already in place.
Attach with one screw on each side through the top
grille and the other 3 grilles to secure to appliance.
NOTE: The plated grilles, Nickel, Black Nickel and
Gold, have 4 black grille bracket covers to elimi-
nate the brightness of the bracket plating. The
bracket covers are shipped flat, installed on the
grilles, and after the grilles are installed on the
appliance they are then finger-bent into position.
8. Finger bend the bracket covers on the upper grille into
place.
9. Re-install the ash drawer.
4. Attach the 4 grille bracket covers to the lower 4 grilles
and the top 3 grilles. Slip the metal strips through the
grille openings and secure to grille with screws pro-
vided. Do not finger bend the cover brackets at this
time.
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D. Door Handle Removal
Tools Requied: 5/32 Allen wrench
NOTE: The door handle must be removed before the
trim ring can be installed.
1. Open the door. Using a 5/32 Allen wrench, loosen set
screw by a couple of turns, but do not remove.
Figure 19.1.
2. Push the pin completely out and remove the handle.
3. Re-install in reverse order.
E. Door Trim Installation
Tools Required: Phillips head screwdriver. (A stubby
screwdriver required if door is still installed on the
insert).
Figure 19.1
1. Remove the door handle first by following the instructions
above. Using a Phillips head screwdriver, remove the 2
screws on the top and bottom of the face. Figure 19.1.
2. Pull the face away from the door by rotating the face
toward you from the hinge side first. Carefully push the
door handle through the opening on the face.
3. Lay the face (face up) on a protected surface to avoid
scratching the trim when installing it in step 5.
4. Line up the studs on the trim with the holes in the face and
push studs into the holes.
5. Turn the face and trim over. Secure with 6 nuts provided.
Do not overtighten.
6. Thread the door handle through the face opening and
insert the pin through the door handle and door latch.
Re-tighten the set screw.
7. Re-attach to the door using the same 4 screws previously
removed.
F. Door Removal
1. Remove the door handle and face. Follow instructions
from D and E above.
2. The door can now be lifted off the hinges.
3. Re-install in reverse order.
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G. Adjustable Hearth Support
EXPLODED VIEW OF SCISSORS
Size: 9”d x 45”w, 2” to 10” Height Adjustment
Included in Kit: (1) trim top, (1) trim front, (2) trim sides,
double-sided tape (already installed)
SCREWS ARE CIRCLED
Tools Needed: Phillips head screwdriver, sheet metal
shears, measuring tape, gloves
1. The 10 screws on each set of scissors will already be
DOUBLE-SIDED TAPE
DOUBLE-SIDED TAPE
loose when shipped. Figure 20.1.
Figure 20.1
2. Expand scissors to desired height. Tighten screws to
hold in place using Phillips head screwdriver. Figure
20.2.
EXPAND SCISSORS TO DESIRED HEIGHT
3. Measure front and side trims to required height
to cover scissors and mark pieces for cutting. Cut
excess material from top of trim’s edge, not bottom.
This edge will be sharp; wear gloves to prevent injury
to your hands. Figure 20.3.
CUT TOP EDGE OF TRIM,
NOT BOTTOM EDGE
INSTALL FRONT TRIM LAST.
CORNERS OVERLAP SIDE
TRIM PIECES
4. Using sheet metal shears, cut trim along the marked
edge. The cut edge fits under lip of top trim, so it
allows for some variance in your straight edge.
Figure 20.2
5. The double-sided tape that holds front and side trims
to scissors has a powerful bonding adhesive. Adjust-
ments are extremely difficult once trim has adhered to
tape. Do a dry run first without removing paper from
tape.
6. Place cut edge of trim under top lip and into position
on scissors. Place side pieces on first and then front
piece. The front piece overlaps side pieces.
Decorative tile
may be installed
7. Once you are satisfied with the positioning, remove
trim and set aside.
8. Remove the paper from double-sided tape that is
to accept trim side. Align side and then press hard
against tape to secure side piece. Repeat for other
side. Install front trim piece last.
Figure 20.3
9. There are 3 holes in the back flange of the top to
secure it to the wall if necessary. Use the appropriate
fastener for the type of wall material, i.e., brick, sheet-
rock, etc.
NOTE: 3/8 inch (9.5mm) thick tile or like material can
be cut to size and fit under lip of top trim edge for a
decorative touch. Figure 20.3.
WARNING
Sheet metal trim edges will be sharp.
For safety purposes wear gloves.
Injury can occur.
Figure 20.4
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H. Panel and Trim Set
1. Lay panel top and legs face down on protective cov-
ering to prevent scratching.
1. Attach the panel legs to the top panel using a Phillips
head screwdriver. There are 2 screws for each leg.
Figure 21.2.
2. Open the hopper lid by pulling toward you. This will
make it easier to set the panels in place. Secure the
panels to the insert, 2 screws per leg, as shown in
Figure 21.3.
Attach panel
legs to top
3. Connect the trim pieces together using the “L” Brack-
ets supplied. Figure 21.4.
4. Slide the trim over the top of the panels.
Figure 21.2
5. Install the access panels. At the bottom of the access
panel there are 2 hooks that slip into a slot at the
bottom of the side panel and a magnet at the top that
holds the access panel in place. Figure 21.3.
Open Hopper Lid for
Easier Placement of
Panel Set
Magnet
Side
Panel
Access Panels
Hook
Access Panel
Figure 21.3
View of "L" Bracket
installed
Figure 21.1- Completed View
Figure 20.4
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I. Optional Log Set Placement Instructions
CAUTION
Logs are FRAGILE. Use extreme care when handling or
cleaning logs.
Four Piece Log Set Installation
1. Open door to expose the firebox.
2. Positioning the logs.
Place the right rear log as shown. There is a notch in
the bottom of the log for clearance for the thermocou-
ple and thermocouple cover (ceramic protection tube).
Figure 22.1.
Figure 22.3
Continue placing the last 3 logs around the firepot as
show in Figures 22.2, 22.3 and 22.4. Be careful not to
block the drop tube in the back of the firebox where pel-
lets feed into the firepot.
Notch
Thermocouple
Cover
Figure 22.4
Optional Firepot Top Log Installation
Figure 22.1
Place the log over the firepot. The charred
area on the log is turned toward the back, not
the front.
The log will be about 2-1/2 inches (64mm)
above the firepot when in place. It must rest
on the 3 logs in a stable position to prevent it
from falling into the firepot. Figure 21.5.
Drop Tube
Figure 22.2
NOTE:
Due to the abrasive nature of a pellet appliance fire, the
logs are not covered under warranty. Any placement vari-
ation other than shown here can cause excessive heat
and shall void the appliance warranty.
Figure 22.5
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J. Thermostat Installation
1. A 12 volt AC thermostat is required to operate this pellet
appliance. You may use the included wall mount thermo-
stat or purchase an optional programmable thermostat
or remote control.
The included thermostat is equipped with an adjustable
heat anticipator. The current rating is .05 amps. The
anticipator needs to be adjusted to the lowest setting
available.
2. When mounting a thermostat on a wall, be sure to follow
your thermostat installation instructions carefully.
NOTE: Thermostat must be mounted level for accu-
rate readings. The thermostat should be mounted on
an inside wall and not in direct line with the appliance
convection air. Remove any packaging from inside
the thermostat before using.
Cut Away
NOTE: If the thermostat is located too close to the
appliance, you may need to set the temperature
setting slightly higher to maintain the desired tem-
perature in your home.
LEFT SIDE
3. There is a 4 screw terminal block located on the junction
box to the right of the power cord inlet. The center 2
screws are for the thermostat wires. The outer 2 are the
mounting screws for the terminal block. Figure 23.1.
unction Box
unction Box, Front
Power
Cord
Red Call
Light
Fuse
110 Outlet for
Remote
Recepticle
Control Only
(unfused)
Terminal Block
Center 2 Screws
for Thermostat
Wires or Remote
Figure 23.1
CAUTION
hock hazard.
Do NOT remove grounding prong from plug.
Plug directly into properly grounded 3 prong
receptacle.
Route cord away from appliance.
Do NOT route cord under or in front of appli-
ance.
CAUTION
•
•
The 110 outlet on the junction box is for a remote
control ONLY. Do not use outlet for any other
purpose. It can damage the appliance and it will
void your warranty.
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Operating Instructions
8
B. General Operating Information
1. Thermostat Calls For Heat
A. Fuel Size And Material
1. Wood Pellets
The appliance is like most modern furnaces; when the thermostat
calls for heat, your appliance will automatically light and deliver
heat. When the room is up to temperature and the thermostat
is satisfied, the red call light will shut off and the appliance will
shut down. The red call light is located behind the left access
panel.
Fuel pellets are made from sawdust or wood by-products. If the
source material is hardwood, they can have a higher mineral
content, creating more ash. Fuels containing bark will also
have higher ash content. Minerals and other non-combustible
materials such as sand will turn into a hard, glass-like substance
called a clinker when heated to the extreme temperatures
our firepot reaches. This is what forms clinkers in the bottom
of the firepot. Trees from different areas will vary in mineral
content. That is why some fuels produce more clinkers than
others. Pellets are manufactured in either 1/4 inch or 5/16 inch
(6-8mm) diameter and should be no more than 1-1/2 inches
(38mm) in length. Pellet lengths may even vary by lot from the
same manufacturer which is why the feed rate may need to be
adjusted occasionally. If you burn pellets longer than 1-1/2
inches (38mm) you may have an inconsistent fuel feed rate
and/or missed ignitions.
2. Heat Output Controls
This appliance is equipped with a heat output control switch that
has three settings or burn rates; low, medium and high. The
appliance will turn on and off as the thermostat demands. When
the thermostat calls for heat, the appliance will always start up
on High. After burning approximately 4 minutes, the appliance
will then burn at the rate at which it was originally set. If the
appliance is set at one of the lower settings, it will run quieter
but takes longer to heat up an area than if it were set at a higher
burn rate. Regardless of the burn rate, when the area is warm
enough to satisfy the thermostat, the appliance will shut off.
Pellet fuel quality can greatly fluctuate. We recommend using
premium grade fuel with ash content less than 1%. Even in some
fuel labeled “premium” ash content can vary from bag to bag
and possibly exceed 1%. High ash fuel, or lack of maintenance,
can cause the firepot to fill up and thus create a potential for
smoking, sooting and possible hopper fires.
Always burn dry fuel. Burning fuel with high moisture content
takes heat from the fuel and tends to cool the appliance,
robbing heat from your home. Damp pellet fuel can clog the
feed system.
We recommend that you buy fuel in multi-ton lots whenever
possible. Buying large quantities of fuel at once will greatly
reduce the number of times the feed adjustments will need to
be made. However, we do recommend trying various brands
before purchasing multi-ton lots to ensure your satisfaction.
RESET
BUTTON
WARNING
Figure 24.1
Fire Risk.
•
•
High ask fuels, or lack of maintenance, can
cause the firepot to fill with ash and clinker. If the
firepot fills to the top, immediately shut down the
appliance and clean.
WARNING
Fire Risk.
Failure to do so could result in smoking, sooting
and possible hoper fires.
Keep combustible materials, gasoline and other
flammable vapors and liquids clear of appliance.
Do NOT store flammable materials in the appliance’s
2. Shelled Field Corn
•
•
vicinity.
Shelled field corn can be an efficient and economical fuel. We
recommend using a 50-50 blend of corn and wood pellets. The
only change in operation; 1) the feed rate may require a slight
adjustment and 2) firepot will require more frequent cleanings.
The BTU output varies slightly compared to pellets, depending
on the quality of the corn used. In cases where it is acceptable
for the appliance to run full time, 100% corn will work after the
fire has been started using wood pellets.
Do NOT use gasoline, lantern fuel, kerosene, charcoal
lighter fluid or similar liquids to start or “freshen up” a fire in
this heater.
•
•
Keep all such liquids well away from the heater while it is in
use.
Combustible materials may ignite.
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Cut Away
C. Before Your First Fire
1. First, make sure your appliance has been properly
installed and that all safety requirements have been met.
Pay particular attention to the fire protection, venting and
thermostat installation instructions.
LEFT SIDE
2. Double check that the ash drawer and firebox are
empty!
unction Box
3. Check the position of the thermocouple, located above
the firepot, and make sure that it protrudes approximately
3/4 inch (19mm) into the firepot.
unction Box, Front
4. Close the front door.
Power
Cord
Red Call
Light
Fuse
110 Outlet for
Remote
CAUTION
Tip of thermocouple must be in contact with the
inside end of the thermocouple cover.
Recepticle
Control Only
(unfused)
Terminal Block
Center 2 Screws
for Thermostat
Wires or Remote
Missed ignitions can occur.
Figure 25.1
D. Starting Your First Fire
F. Feed Rate Adjustment Instructions
1. A thermostat is required for proper operation of this
appliance, except for corn. At this time, fill the hopper
with pellets, set the thermostat to its lowest setting. Plug
the power cord into nearby outlet.
The feed adjustment control rod is factory set, and should
be adequate for most fuels. The set screw is located at the
bottom of the hopper and set loose at the factory so the fuel
adjustment control rod will slide by only loosening the wing
nut. Do not re-tighten bottom set screw.
2. The exhaust blower will stay on for approximately 18
minutes even though the thermostat is not calling for
heat. This is normal.
However, if the flame height is too high or too low, you will
need to adjust the feed rate. Wait until the appliance has been
burning for 15 minutes before making your adjustments and
3. Locate the heat output control switch on the lower right
side of the firebox in front of the right access panel. Set
to the HIGH setting and then adjust the thermostat to
its highest setting. The red call light will be on which is
located on the front of the junction box behind the left
access panel. This indicates the thermostat is calling for
heat. Figure 25.1.
a
llow 15 minutes for feed adjustment to take effect. Make
adjustments in approximately 1/2 inch increments.
1. Loosen the wing nut. Figure 25.2.
2. Adjust the fuel adjustment control rod towards the "+"
symbol to increase the feed rate and flame height or
towards the "-" symbol, to decrease the feed rate and
flame height.
4. The fuel feed system and the igniter should now be on.
5. For your first fire it will be necessary to press the reset
button once a minute until pellets start to drop into the
firepot, then press button 1 more time. This will fill the
feed system and allow the appliance to begin dropping
pellets. The appliance will continue to run as long as the
thermostat is calling for heat.
3. Re-tighten the wing nut.
6. Once the appliance has ignited, let it burn for approximately
15 minutes, then set the thermostat to the desired room
temperature. Adjust the heat output control switch to the
desired setting.
Finger Hole
in Rod
E. Fire Characteristics
Wing Nut
A properly adjusted fire with the heat output control button
set on “HIGH” has a short active flame pattern that extends
out of the firepot approximately 4 inches (102mm). If the fire
has tall flames with black tails and seems somewhat lazy, the
feed rate will need to be reduced. If the fire is not 4 inches
(102mm) tall, increase the feed rate. A medium and low
setting will give a shorter flame. The flame will rise and fall
somewhat. This is normal.
Figure 25.2
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G. Ignition Cycles
WARNING
1. During each ignition cycle, it is normal to see some smoke
in the firebox. The smoke will stop once the fire starts.
Fire Risk
Do NOT operate appliance:
•
•
•
2. The convection blower will automatically turn on after your
appliance has reached the set temperature. This blower
transfers heat from your appliance into the room, and will
continue to run after the thermostat has stopped calling
for heat until the appliance has cooled down.
With appliance door open.
Firepot floor open.
Cleaning slide plates open.
Do NOT store fuel:
•
•
Closer than required clearances to com-
bustibles to appliance
3. Occasionally the appliance may run out of fuel and shut
itself down. When this happens, the red call light will be
on. To restart it, fill the hopper and press the reset button.
When you press the reset button the red call light will go
out. Release the button and the light will come back on.
You should see a fire shortly. If not, follow the instructions
on page 25, “Starting Your First Fire”.
Within space required for loading or ash
removal.
CAUTION
Odors and vapors released during initial operation.
•
•
Curing of high temperature paint.
Open windows for air circulation.
Back side of Firepot
Odors may be irritating to sensitive individuals.
Firepot floor left open
Figure 26.1 - DO NOT LEAVE FIREPOT FLOOR OPEN
H. Frequently Asked Questions
ISSUES
SOLUTIONS
1. Metallic noise.
1. Noise is caused by metal expanding and contracting as
it heats up and cools down, similar to the sound pro-
duced by a furnace or heating duct. This noise does not
affect the operation or longevity of your appliance.
2. Ash buildup on glass.
3. Glass has turned dirty.
2. This is normal. Clean the glass.
3. Excessive build up of ash. The lower burn settings will
produce more ash, the higher burn settings produce
less. The more it burns on low the more frequent clean-
ing of the glass is required.
4. Fire has tall flames with black tails and is lazy.
4. The feed rate needs to be reduced or the firepot needs
cleaning. Heat exchanger or exhaust blower needs
cleaning.
5. Smokey start-up or puffs of smoke from the airwash. 5. Either the firepot is dirty or there is too much fuel at
start-up and not enough air. Close down feed rate 1/4
(6mm) inch at a time until this no longer happens.
6. Large flame at start-up.
6. This is normal. Flame will settle down once the fire is
established.
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With proper installation, operation, and maintenance your appliance will provide years
of trouble-free service. If you do experience a problem, this troubleshooting guide
will assist a qualified service person in the diagnosis of a problem and the corrective
action to be taken. This troubleshooting guide can only be used by a qualified service
technician.
Troubleshooting
9
Possible Cause
No current to outlet.
Corrective Action
Check circuit breaker at service panel.
Replace fuse.
Symptom
Plug in appliance - No
response.
7 amp fuse defective.
#3 snap disc tripped or defective.
Control box defective.
Reset or replace snap disc.
Replace control box.
Call light on. No fire.
No fuel in firepot.
Out of fuel.
Check hopper. Fill with fuel.
Replace snap disc.
#2 snap disc may be defective.
Vacuum switch not closing, no vacuum.
Check exhaust blower is plugged in and
operating.
Check vacuum switch is plugged in.
Check vacuum hose is in good condition,
clear and connected at both ends.
Check thermocouple is in good condition
and plugged in properly.
Make sure venting system is clean.
Make sure front door is closed.
Replace control box.
Control box defective.
Call light on. No fire.
Partially burned fuel in
firepot.
Firepot clean-out plate not closed.
Check that firepot clean-out plate is fully
closed.
Firepot is dirty (missed ignition).
Clean firepot. Make sure there is no clinker
in the firepot.
Clinkers may have to be broken up with
firepot clean-out tool or other means.
Call light on. No fire.
Unburned pellets in
firepot.
Firepot clean-out plate not closed.
Firepot is dirty.
Check that firepot clean-out plate is fully
closed.
Clean firepot. Make sure there is not a clin-
ker in the firepot. Clinkers may have to be
pushed out of firepot with firepot clean-out
tool or other means.
Scrape with solid piece of wire.
Ignition hole blocked.
Igniter not working.
Remove ash drawer to see if igniter is
glowing red on start-up.
Check igniter wires for good connection.
Replace igniter using 1/4 inch (6mm) male
/female spade connectors.
Replace control box.
Control box defective.
Slow or smoky start-up. Firepot clean-out plate not closed.
Firepot is dirty.
Check that firepot clean-out is fully closed.
Clean firepot. Make sure there is not a
clinker in the firepot. Clinkers may have to
pushed out of firepot with firepot clean-out-
tool or other means.
Reduce feed rate using feed rate adjust-
ment control rod located inside hopper.
Excessive amount of fuel at start-up.
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Symptom
Possible Cause
Corrective Action
Check for ash build up in appliance,
including behind rear panels, firebox, heat
exchanger, exhaust blower and venting.
Slow or smoky start-up Dirty exhaust and/or venting system.
(Cont’d)
Feed system fails to
start.
Out of fuel.
Check hopper, fill with fuel.
#2 snap disc may be defective.
Replace snap disc. Firebox door must be
closed securely.
Vacuum switch not closing. No vacuum.
Check exhaust blower is plugged in and
operating.
Check vacuum switch is plugged in.
Check vacuum hose is in good condition,
clear and connected at both ends.
Check thermocouple is in good condition
and plugged in properly.
Make sure venting system is clean.
NOTE: High winds blowing into the vent-
ing system can pressurize the firebox
causing loss of vacuum.
Feed system jammed or blocked.
Empty hopper of fuel. Use a wet/dry
vacuum cleaner to remove remaining fuel,
from hopper, including feed tube.
Check feed chute for obstructions.
Loosen 2 screws and jiggle feed assembly.
Feed spring not turning with feed motor.
Feed motor defective or not plugged in.
Check that set screw is tight on feed
spring shaft at end of feed motor.
Check connections on feed motor, replace
if defective.
No call light. Appliance Thermostat not set to a high enough tempera-
Adjust thermostat above room tempera-
ture.
does not begin start
sequence.
ture.
Snap Disc #3 tripped.
No power.
Reset snap disc.
Connect to power.
Replace fuse.
Fuse blown.
Connections at thermostat and/or appliance not Check connections at thermostat and
making proper contact.
appliance.
Defective thermostat or thermostat wiring.
Replace thermostat or wiring.
NOTE: To test thermostat and wiring, use
a jumper wire at the thermostat block on
the appliance to by-pass thermostat and
wiring.
Control box defective.
Call light on.
Replace control box.
Turn thermostat off.
If call light does not go out, disconnect
thermostat wires from appliance. If call
light does go out, thermostat or wires are
defective.
Appliance fails to shut
off.
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Corrective Action
Symptom
Possible Cause
Convection blower fails to No call light.
start.
Defective control box.
#1 snap disc defective.
Replace snap disc.
Blower not plugged in.
Check that blower is plugged into wire har-
ness.
Blower is defective.
Replace blower.
Control box is defective.
Blower not plugged in.
Replace control box.
Check that blower is plugged into wire har-
ness.
Exhaust blower fails to
start or does not shut off.
Blower is clogged with ash.
Blower is defective.
Clean exhaust system.
Replace blower.
Replace control box.
Control box is defective.
Large, lazy flame, orange Dirty appliance.
Clean appliance, including firepot, heat
exchangers and venting system. Remove
stainless steel baffle from firebox to clean
ash from on top of baffle. Clean behind rear
brick panels. Change fuel brand to pre-
mium.
color. Black ash on glass. Poor fuel quality, high ash content.
Firepot clean-out plate not completely
closed.
Check that firepot clean-out plate is fully
closed.
Excessive amount of fuel.
Reduce feed rate using feed rate adjustment
control rod located inside hopper.
Nuisance shutdowns.
Low flame.
Increase feed by opening feed rate adjust-
ment control rod located inside hopper.
Sawdust buildup in hopper.
Feed motor is reversing.
Clean hopper, see page 33.
Check for good connections between feed
motor and wire harness.
Defective thermocouple.
Replace thermocouple.
Replace control box.
Defective control box
Firepot more than 1/2 full
See page 34 for detailed instructions for
“High Ash Fuel Content Maintenance”
Appliance calls for heat.
Call light illuminates.
Exhaust blower starts.
No feed or igniter.
Thermocouple is defective or not properly
plugged in.
Check connections on thermocouple or
replace if defective.
A flashing yellow light on the control box
indicates a problem with the thermocouple.
Defective control box
Replace control box.
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Maintaining & Servicing Your Appliance
10
C. General Maintenance
1. Types of Fuel
A. Proper Shutdown Procedure
Depending on the type of fuel you are burning will dictate
how often you have to clean your firepot.
CAUTION
hock and Smoke Hazard
If the fuel you are burning has a high dirt or ash content
or you are burning shelled field corn, it may be necessary
to clean the firepot more than once a day.
Turn down thermostat, let appliance completely
cool and exhaust blower must be off. Now you
can unplug appliance before servicing.
Dirty fuel will cause clinkers to form in the firepot. Aclinker
is formed when dirt, ash or a non-burnable substance is
heated to 2000°F (1093°C) and becomes glass-like. See
“D” page 34 in this section for more details on fuels with
high ash content.
• Smoke spillage into room can occur if appliance
is not cool before unplugging.
• Risk of shock if appliance not unplugged before
servicing appliance.
.
Clinker
Figure 30.1 - Clinker
B. Quick Reference Maintenance Chart
Cleaning or Inspection
Ash Pan
Frequency
Every 5 bags of fuel
Daily Weekly Monthly Yearly
OR
X
Ash Removal from Firebox
More frequently depending on OR
the fuel type or ash build-up
X
Beneath Heat Exchanger
Blower, Combustion (Exhaust)
Every 1 ton of fuel
More frequently depending on OR
the fuel type
More frequently depending on OR
the fuel type
Prior to heating season
OR
X
X
X
X
Blower, Convection
Door Latch Inspection
Exhaust Path
OR
More frequently depending on OR
ash build-up
X
X
Firebox - Prepare for Non-Burn Season At end of heating season
OR
OR
OR
OR
Firepot - Burning pellets
Firepot - Burning Corn
Glass
Every 3 bags
Every 1 bag
When clear view of firepot
becomes obscure
X
X
X
Heat Exchanger & Drop Tube
Hopper
Every 1 ton of fuel
Every 1 ton of fuel or when
changing fuel types
OR
OR
X
X
Venting System
More frequently depending on OR
the fuel type
X
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4. Cleaning Ash Drawer
2. Cleaning Firepot with Cleaning Rod & Firepot
Clean-Out Tool
•
•
Frequency: Weekly or every 5 bags of fuel
By: Homeowner
•
•
Frequency: Daily or more often as needed
By: Homeowner
Locate the ash drawer underneath the firepot and
slide the ash drawer straight out. Empty into a non-
combustible container and re-install ash drawer.
a. The appliance must be in complete shutdown and
cool and the exhaust blower off. NOTE: If you are
just cleaning the firepot, there is no need to unplug the
insert.
5. Disposal of Ashes
b. Pull firepot cleaning rod OUT and IN a couple of times
to help shake debris loose. See Figure 42.2 on page
42.
•
•
Frequency: As needed
By: Homeowner
Ashes should be placed in a metal container with a
tight-fitting lid. The closed container of ashes should
be placed on a non-combustible floor or on the ground,
well away from all combustible materials, pending final
disposal.
If rod is hard to pull, it may be necessary to use your
firepot clean-out tool to chip away material that has built
up on the bottom plate of the firepot and to push out any
clinkers. Larger clinkers may have to be removed from
the top of the firepot. Corn clinkers can be especially
difficult to break up.
If the ashes are disposed of by burial in soil or otherwise
locally dispersed, they should be retained in the
closed container until all cinders have been thoroughly
cooled.
c. The firepot floor plate must be fully closed when finished.
See Figure 26.1 on page 26.
3. Ash Removal from Firebox
•
Frequency: Weekly or more frequently depending on
ash build-up
WARNING
•
By: Homeowner
Disposal of Ashes
Ashes should be placed in metal container
with tight fitting lid.
Ashes should be retained in closed container
until all cinders have thoroughly cooled.
a. There must not be any hot ashes in the firebox during
cleaning so allow the appliance to completely cool.
Frequent cleaning of the ash in the firebox will help
slow down the build-up of ash in the exhaust blower
and vent system.
•
•
b. Plug in your appliance, if unplugged, and turn the
thermostat on and immediately shut it off to start the
exhaust blower on its cycle time. It will pull fly ash out
the exhaust instead of into the room.
c. Open door. There are 2 cleaning slide plates to the
left and right of the firepot with finger holes. Pull both
slide plates out and sweep the remaining ash from the
firebox into the 2 open holes. A paint brush works well
for this. Close slide plates.
WARNING
Fire Risk
•
NEVER pull firepot cleaning rods or cleaning
slide plates when appliance is operating. Hot
pellets may fall into ashpan and may start a
fire or have mis-starts due to lack of vacuum.
d. This ash is deposited in the same ash drawer as the
firepot debris. The ash drawer should be emptied
every time you clean the firebox. Remember to place
the ash and debris into a metal or non-combustible
container.
e. The 2 cleaning slide plates must be fully closed when
cleaning is complete.
WARNING
Fire Risk.
•
The cleaning slide plates must be fully
CLOSED when appliance is operating. Hot
pellets may fall into ash pan and start a fire.
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8. Cleaning the Glass
6. Cleaning Heat Exchanger Chambers
•
•
Frequency: When clear view of the firepot is obscure
By: Homeowner
•
•
Frequency: Weekly or every 1 ton of fuel
By: Homeowner
a. Appliance must be completely cool before cleaning
glass.
T
he amount of ash buildup in the firebox will be a good
guide to determine how often you should clean the heat
exchangers.
b. Use a damp paper towel or any non-abrasive glass
cleaner. Wipe off with dry towel.
a. Allow the appliance to completely cool down before
pulling the cleaning rods. Turn the thermostat on and
then immediately off to start the exhaust blower on its
cycle time. It will pull fly ash out the exhaust instead
of into the room.
CAUTION
b. Locate the 2 exposed rods directly underneath the heat
Handle glass assembly with care.
exchanger tubes. Figure 32.1.
When cleaning glass:
c. To clean, pull the rods straight out until it stops,
approximately 8 inches (203mm). Slide the rods OUT
and IN a couple of times.
•
Avoid striking, scratching or
slamming glass.
Do NOT clean glass when hot.
•
•
•
•
Do NOT use abrasive cleaners.
Use a hard water deposit glass cleaner on white film.
Refer to maintenance instructions.
10 Heat Exchanger Tubes
WARNING
Handle glass with care.
Cleaning
Rods
•
Inspect the gasket to ensure it is
undamaged.
Do NOT strike, slam or scratch glass.
Do NOT operate appliance with glass
assembly removed.
Figure 32.1
•
•
WARNING
•
Do NOT operate with glass cracked, broken or
scratched.
Heat exchanger cleaning rods may be warm
to the touch. For safety purposes wear
gloves.
Do not pull heat exchanger cleaning rods
while appliance is operating.
9. Door Latch Inspection
•
•
Frequency: Prior to heating season
By: Homeowner
Push cleaning rods IN when done, DO NOT
leave cleaning rods OUT. Injury can occur.
The door latch is non-adjustable but the gasketing between
the glass and firebox should be inspected periodically to make
sure there is a good seal.
7. Cleaning Beneath Heat Exchanger
NOTE: There is no gasket on the bottom of glass.
•
•
Frequency: Monthly or every 1 ton of fuel
By: Homeowner
A more thorough cleaning is needed to remove the excess
ash that is left behind from the use of the cleaning rods for
the heat exchanger tubes. The ash will be resting on the
back of the baffle.
This will require removing the baffle and cast brick set.
Please refer to pages 37-38 for a detailed explanation of
removing the baffle and brick set.
NOTE: There are heavy duty vacuum cleaners specifically
designed for solid fuel appliance cleaning.
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10. Cleaning the Hopper
14. Preparing Firebox for Non-Burn Season
•
•
Frequency: Monthly or every 1 ton of fuel
By: Homeowner
•
•
Frequency: At the end of the heating season
By: Homeowner
a. Be sure the appliance is allowed to cool, has been
unplugged and the exhaust blower is off.
After burning approximately 1 ton of fuel you will need to
clean the hopper to prevent sawdust build-up. A combi-
nation of sawdust and pellets on the auger reduces the
amount of fuel supply to the firepot. This can result in
nuisance shutdowns and mis-starts.
b. Remove all ash from the firebox and vacuum thoroughly.
c. Paint all exposed steel, including cast-iron.
•
Use the Touch-Up paint supplied with the appliance;
or,
1. The appliance must be in complete shutdown. Allow the
appliance to completely cool down.
•
•
Purchase paint from your local dealer.
2
Empty the hopper of any remaining pellets.
Must use a high-temperature paint made specifi-
cially for heating appliances.
3. Vacuum the hopper and feed tube.
11. Cleaning Exhaust Blower - Requires No Lubrication
•
•
Frequency: Yearly or as needed
By: Quality Service Technician/Homeowner
a. Remove left & right brick. The exhaust blower is behind
the right brick. Vacuum this area thoroughly. See
pages 37 & 38 for removing bricks. Re-install bricks
when done.
12. Cleaning Convection Blower - Requires No
Lubrication
•
•
•
Frequency: Yearly or as needed
By: Qualified Service Technician
Task: Contact your local dealer.
13. Soot and Fly Ash: Formation & Need for Removal
in Exhaust Venting System.
•
Frequency: Yearly or more frequently depending on
ash build-up
By: Qualified Service Technician/Homeowner
•
The products of combustion will contain small particles
of fly ash. The fly ash will collect in the exhaust venting
system and restrict the flow of the flue gases. At start-up
if there is incomplete combustion, or if there is a shut-
down or incorrect operation of the appliance it will lead
to some soot formation. This will collect in the exhaust
venting system.
The venting system may need to be cleaned at least
once a year or more often depending upon the quality
of your fuel or if there is a lot of horizontal pipe sections.
Ash will build up more quickly in the horizontal sections.
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D. High Ash Fuel Content Maintenance
•
•
Frequency: When the ash build-up exceeds more
than half way up the firepot.
By: Homeowner
Pellets Back Up
In Feed Tube
Firepot Overfills
Poor quality pellet fuel, or lack of maintenance, can create
conditions that make the firepot fill quickly with ashes and
clinkers.
This condition makes the appliance susceptible to overfill-
ing the firepot with pellets which may result in smoking,
sooting and possible hopper fires. Figure 34.1 shows an
example where the firepot overfills, pellets back up into the
feed tube and ash has accumulated in the firebox.
Ash Build Up in Firebox
Figure 34.1
An inefficient and non-economical method of burning of
fuel caused by poor quality pellet fuel is shown in Figure
34.2.
Incorrect
The correct flame size when good quality, premium pellet
fuel is burned is shown in Figure 34.3.
If the ash buildup exceeds the half way point in the firepot
IMMEDIATE ATTENTION AND CLEANING IS REQUIRED.
ARNING
Tall, Lazy Flame, Orange in Color
Figure 34.2
Fire Risk.
High ash fuels, or lack of maintenance,
can cause the repot to ll with ash
and clinker. If the repot lls to the top,
immediately shut down the unit and clean.
Failure to do so could result in smoking,
sooting and possible hopper res.
Correct
Correct Flame Size, Yellow/White in Color
Figure 34.3
Figure 35.3
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E. Blower Replacement
2. Convection Blower Replacement
1. Combustion (Exhaust) Blower Replacement
a. Remove panel set and disconnect flue.
b. Pull appliance out onto the hearth.
a. The blower is located at the bottom rear of the insert.
If an outside air kit is also installed, you will first need
to remove the outside air flange by removing the 2
screws using a Phillips head screwdriver. You do not
need to remove the flex pipe from the flange.
c. Remove right access panel and then slide out right
side panel of appliance, held in place with 2 screws,
to expose the exhaust blower.
b. Remove panel set and disconnect flue.
c. Pull appliance out onto the hearth.
d. Disconnect the white and blue wires from the
blower.
d. Remove left access panel and then slide out left side
panel of appliance to expose the convection blower.
Loosen wing nut on the vacuum switch and remove
vacuum switch to allow room to remove the blower.
e. Remove blower mounting screws (not housing bolts),
Figure 35.2, from blower housing and remove blower.
The replacement blower is shipped with a housing.
If you do not need the housing, discard it. If you do
need to the replace the housing you will also need
to replace the gasket. See Service Parts on pages
44-45 for the part number.
e. Disconnect the wires from the blower. The wires
coming from the wiring harness are purple & white and
the wires from the blower are black.
f. The blower is held in place with a magnet. A wing
nut and plate are installed at the factory for shipping
purposes only. This can be removed once the
appliance is installed. Lift up blower from the magnet
and remove.
f. Re-install in reverse order.
g. Re-install in reverse order.
Exhaust Blower
Figure 35.1
Blower Mounting
Screws
Housing Bolts
Blue Wire
Blower
locator plate
Magnet attached to
bottom of blower
Wing nut plate
White Wires
installed for shipping
purposes only.
Discard
Figure 35.2
Figure 35.3
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F. Igniter Replacement
G. Glass Replacement
WARNING
Glass is 5mm thick high temperature heat-
resistant ceramic glass.
DO NOT REPLACE with any other material.
Alternate material may shatter and cause
injury
Igniter Bracket
Thumb Screw
Figure 36.1
a. The door handle and face must be removed first.
Igniter
Follow instructions found on page 19.
b. Remove door from the insert and lay on a flat surface
face down.
c. Using a screwdriver, tap the bottom of the rope
retainer rod to push it up out of the hole. The top
end of the rod will slide up. Swing the rod toward
you from the bottom and remove the rod. Repeat for
other side.
a. Shut down the appliance by turning down the thermostat
and let the appliance completely cool down. After the
appliance has cooled down, unplug it and remove the
ash drawer.
b. The wire leads to the igniter are connected to the wire
harness with 1/4 inch (6mm) male / female spade
connectors. These wires will pull forward approximately
4 to 5 inches (102mm to 127mm) through the grommet
at the back of the ash drawer chamber. Disconnect
the spade connections and remove the igniter from
the chamber. Loose the thumb screw and slide igniter
out.
d. Remove old glass and replace with new glass.
e. Slide the retainer rod into the top hole first, and then
line up the bottom crimped end with the hole in the
door. The crimped end must be parallel with the glass
in order to insert it into place. Figure 36.2.
c. Install new igniter into the chamber and tighten the
thumb screw. Re-connect the wires to the 2 leads with
the spade connectors.
Rope Retainer
Rods
d. Push excess wire leads back through the grommet,
one wire at a time, to take-up the 4 to 5 inches (102mm
to 107mm) previously pulled out. This will keep the
wires out of the way of the ash drawer. Double check
that the igniter wires are clear of any movement, i.e.
ash drawer, firepot cleaning rod, cleaning slide plates,
etc.
Slide this
end in first
Glass
Crimped end
at the bottom
f. Re-install the ash drawer and then re-install the side
panel and re-connect the power.
Crimped end must be
parallel with the glass
Figure 36.2
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Re-installing Baffle & Brick Set
H. Baffle & Brick Set Removal
1. Follow proper shutdown procedures in Section 10.
1. Place right brick in behind the right bracket, and then
slide to the left so the tabs are behind the center brick.
Figure 37.4.
2. The top baffle has a hook on the bottom left side that
rests on the top lip of the cast brick. There is a tab on
the bottom right side that hooks into the side bracket.
Remove the top baffle by first pulling the baffle forward
until back edge drops down. Then slide baffle back until
the front edge clears the shelf that it had been resting on.
Figure 37.1.
2. The brick will be flush against the back wall and notches
exposed in the side bracket. Figure 37.5.
3. Lift slightly and pull the right edge of the brick forward until
it stops and then drops down into both top and bottom
notches of right bracket and locks into place. Figures
37.1 and 37.2.
3
. The top baffle must be removed before you can remove
the right and left brick. Remove the right brick by hold-
ing top lip of brick and lifting up, then push outside edge
back. Slide brick to the right until it is flush with the firebox.
Rotate the inside edge of the brick forward and remove
brick. Repeat for left brick. Figure 37.2.
4. Repeat for left brick.
5. Insert baffle into top front inside the firebox and pull for-
ward. Then raise up the bottom end and insert baffle tab
into slot on the top of the right bracket to lock into place.
Figure 37.3. Place the left side hook at the bottom of the
baffle over the top edge of brick for stability. Figure 37.4.
6. The baffle does not completely cover the top of the firebox.
There is an opening on the left as shown in Figure 37.5.
Hook on
left side
Tab on
right side
Figure 37.1
Tabs
Figure 37.4
Remove Right
& Left Brick
Brick is flush against back wall
Figure 37.2
Right Brick
Removed
Notches
exposed
Vacuum
Exhaust Area
Figure 37.5
Figure 37.3
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Re-installing Baffle & Brick Set (Cont’d)
Lift brick, pull forward at an angle
and drop down into notches
Hook on
left side
Tab on
right side
Figure 38.4
Figure 38.1
Figure 38.5
Figure 38.2
Figure 38.3
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Reference Materials
When describing the location of a component
part it is always AS YOU FACE THE FRONT
OF THE APPLIANCE.
11
A. Component Function
1. Control Box
ꢀ
7. Heat Exchangers
a. The control box is located on lower left side of
appliance, on top of the junction box.
The heat exchangers transfer heat from the exhaust system
into convection air. There are 2 clean out rods located under
the heat exchangers.
b. There is a light located inside of the control box. The
internal light will turn green when the appliance has
ο
8. Heat Output Switch
°
reached a temperature of 200 F (93 C) in the firepot.
and will turn red when it reaches 600 F (315 C).
o
°
The heat output switch is located on the lower right side of
firebox, in front of the right access panel and to the left of
the reset button. The function of the heat output switch is to
regulate the burn rates; low, medium and high settings.
c. There is also an internal blue light located in the upper
left corner of the control box. When you plug in the
appliance the blue light will automatically start blinking
6 blinks every 10 seconds for 60 seconds and then will
stop.
9. Igniter
The igniter is mounted on the base of the firepot. Combustion
air travels over the red hot igniter creating super heated air
that ignites the pellets.
NOTE:
Do NOT open the control box. This will void the
warranty. If you need to plug in or remove the control
box you must first unplug the appliance.
10. Junction Box And Wiring Harness
The junction box is located on the lower left side of the
appliance, behind the left front access panel. The junction
box and wiring harness are replaced as one component.
2. Convection Blower
11. Power Supply
The convection blower is mounted at the bottom rear of the
appliance. There are 2 impellers, one on each side of the
motor. The convection blower pushes heated air through the
heat exchange system into the room.
The power outlet is located on the lower left side of the
appliance on the front of the junction box. Check the wall
receptacle for 120 volt, 60 Hz (standard current). Make sure
the outlet is grounded and has the correct polarity. A good
surge protector is recommended. When operating with a
generator you need a least 600 watts of power, or with an
inverter at least 800 watts of power available for the appliance
during the start cycle.
3. Exhaust Blower
The exhaust blower is mounted on the right side of the
appliance behind the right side panel. The exhaust blower
is designed to pull the exhaust from the appliance and push
it out through the venting system.
12. Red Call Light
4. Feed System
The red call light is on the side of the junction box underneath
the fuse. The function of the red call light is to indicate that
the thermostat is calling for heat.
The feed system is located behind the firebox and can be
removed as an entire assembly. The assembly includes
the feed motor, mounting bracket, bearing and feed spring
(auger). The hollow feed spring (auger) pulls pellets up the
feed tube from the hopper area and drops them down the
feed chute into the firepot.
13. Reset Button
The reset button is located on the lower right side of firebox in
front of the right access panel and to the right of the heat output
control switch. The function of the switch is to momentarily
open the thermostat circuit, which restarts the system.
5. Firepot
The firepot is made of high quality ductile iron and has a
cleaning pull-out rod. The floor of the firepot opens for
cleaning when you pull out the rod. Be sure that the floor
returns to a completely closed position or your appliance
will not operate properly.
14. Thermocouple
The thermocouple is located on top of the firepot inside
the thermocouple cover (ceramic protection tube). The
thermocouple sends a millivolt signal to the control box
indicating the preset temperatures of the green and red lights
have been obtained.
6. Fuse
The fuse is located on the side of the junction box above the
red call light. The fuse will blow should a short occur and
shut off power to the appliance.
15. Thermostat
The appliance is designed to run on a 12 volt AC thermostat.
The heat anticipator, if present, should be set on the lowest
setting available.
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Santa Fe Pellet Insert
16. Snap Disc #1 (Convection Blower) 110°F
19. Vacuum Switch
Snap disc #1 is located on the right side of the firebox. There
are 2 purple wires connected to it. This snap disc turns the
convection blower on and off as needed. Power is always
present at snap disc #1.
The vacuum switch is located on the lower left side of the
appliance behind left access panel. This switch turns the
feed system on when vacuum is present in the firebox. The
vacuum switch is a safety device to shut off the feed motor if
the exhaust or the heat exchanger system is dirty or plugged
or if the firebox door is open.
17. Snap Disc #2 (Fuel Delivery Interrupt) 250°F
Snap disc #2 is located on the back side of the feed drop tube.
(see Figure 41.2 on page 41). There is 1 orange wire and 1
black wire connected to it. This snap disc will turn off the feed
system, which will turn off the appliance if an overfire condition
should occur or if the convection blower should fail to operate.
If this occurs the snap disc with automatically reset itself.
20. Wiring Harnes
See Figure 40.1 below
18. Snap Disc #3 (Burn Back Protector) 250°F
Snap disc #3 is mounted on the back of the auger tube in the
center of the appliance and has a reset button. To access
it remove the right side panel. If the fire tries to burn back
into the feed system or push exhaust up the feed tube, this
snap disc will shut the entire system off. This disc must be
manually reset.
Female
Male
Thermocouple
Thermostat
Burn
Block
Selector
Feed
Motor
Vacuum
Switch
Snap Capacitor
Disc #2
Yellow
Red
Black
White
Red
Snap
Disc #1
Convection
Blower
Black
Black
White
Red
Purple
Gray
Blue
Exhaust
Blower
Black
Black
Call
Light
Reset
Button
Snap
Disc #3
Fuse
Receptacle
Igniter
Figure 40.1
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Santa Fe Pellet Insert
B. Component Locations
Cleaning Rods
RIGHT SIDE
Flue Connector
Feed Motor
Snap Disc
#1
10 Heat Exchanger Tubes
Outside Air
Intake
Exhaust Blower
Reset
Button
Cleaning
Rods
Convection Blower
Heat Output Switch
Leveling Bolt
Figure 41.1 - Cleaning Rods & Heat
Exchanger Tubes
Figure 41.3 - Component Locations - Right Side
LEFT SIDE
Exhaust Collar
Outside Air Inlet
Vacuum
Switch
Junction Box, Front
Control Box
Junction Box
Figure 41.2 - Snap Disc #2 located on back of
Feed Tube.
Power
Cord
Red Call
Light
Fuse
110 Outlet for
Remote
Control Only
(unfused)
Recpticle
Terminal Block
Center 2 Screws
for Thermostat
Wires or Remote
Figure 41.4 - Component Locations - Left Side
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Santa Fe Pellet Insert
C. Exploded Views
36
Item
Description
Part Number
7000-101
7019-174
7000-229
7019-015
7019-028
7019-013
7001-038
41
1
2
3
4
Set Screw
40
Door Handle, Black Nickel
Pin
Door Latch Assembly
36 Face Assembly
40 Door Assembly
41 Glass
50 Screws, SMS, #8 x 1/2 S-Grip (4) 12460
51 Door Trim, Nickel
Door Trim, Gold
51
52
4
DT-SF-NL
DT-SF-GD
DT-SF-NB
50
Door Trim, Black Nickel
3
Nut Keps Lock, 8-32, for door
trim, (6)
2
52
226-0060
1
Figure 42.1 - Door, Face, Glass, Trim & Handle Assembly
Item
Description
Firepot Pull Cleaning Rod
Thermocouple Cover
Igniter Bracket
Igniter
Thermocouple
Part Number
7019-009
812-1322
Not Replaceable
SRV7000-226
812-4470
7001-203
414-5200
6
5
6
7
8
9
9
10
42
10 Thermocouple Clamp
42 Firepot
53 Thumb Screw
7000-223/24
7
5
53
8
Figure 42.2 - Firepot Assembly
Item
Description
34 Grille, Scraper Bar, Black
34 Grille, Scraper Bar, Gold
34 Grille, Scraper Bar, Nickel
Part Number
7019-119
7019-161
7019-164
34
37
34 Grille, Scraper Bar, Black Nickel 7019-191
35 Grille, Upper, 3 pc, Black
35 Grille, Upper, 3 pc, Gold
35 Grille, Upper, 3 pc, Nickel
35 Grille, Upper, 3 pc, Black Nickel
37 Grille, Lower, 4 pc, Black
37 Grille, Lower, 4 pc, Gold
37 Grille, Lower, 4 pc, Nickel
37 Grille, Lower, 4 pc, Black Nickel
55 Grille Bracket Cover
7019-007
7019-159
7019-162
7019-180
7019-008
7019-160
7019-163
7019-190
7019-100
35
55
Figure 42.3 - Grille Assembly
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Santa Fe Pellet Insert
29
26
28
30
25
27
24 23
22
31
32
33
34
35
21
20
19
17
39
36
18
40
41
11
16
37
38
12
43
4
3
11
2
6
1
5
9
10
14
42
13
15
8
Figure 43.1
#
Description
#
Description
#
Description
#
Description
1
2
3
4
5
6
8
9
Set Screw, Door Handle 13 Face, Right
24 Feed Spring Assy
Junction Box & Wire Hrns
25
26 Control Box
27 Snap Disc #2
28 Vacuum Switch
29 Scraper Cleaning Rods
not sold separately
34 Grille Bar, Scraper
35 Grille Assy, Upper
36 Face Assy
37 Grille Assy, Lower
38 Ash Drawer
39 Door Hinge
40 Door Assy
41 Glass Assy
Door Handle, Blk NL
Pin 3/16 x 1/2
14 Access Panel
15 Outer Skin Side
16 Snap Disc #3
17 Snap Disc #1
18 Blower, Exhaust
19 Exhaust Transition
20 Flue Collar
Door Latch Assembly
Firepot Pull Clning Rod
Thermocouple Cover
Igniter
Thermocouple
30 Face, Left
10 Thermocouple Clamp
11 Brick, Left & Right
12 Baffle
21 Blower, Convection 31 Hopper Lid
42 Firepot, EZ Clean
43 Brick, Center
22 Feed Motor
32 Hopper Lid Hinge Assy
23 Feed Motor Bracket 33 Face, Top
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Santa Fe Pellet Insert
D. Service Parts and Accessories
IMPORTANT: THIS IS DATED INFORMATION. The most current information is located on the Quadra-Fire web
site at www.quadrafire.com. When ordering, supply serial and model numbers to ensure correct service parts.
Item No.
Service Parts, Alphabetical Order
Part No.
14
38
12
Access Panel Left and Right (interchangeable)
Ash Drawer
Baffle Assembly
Bearing, Feed System, Nylon
Blower, Exhaust with Housing & Gasket
Blower, Convection, Motor Only with Spade Terminals & Magnet
Brick, Cast Left & Right Sides (interchangeable)
Brick, Cast, Center
Component Pack (includes firepot clean-out tool, power cord with terminal, thermostat har-
ness & manual, hose grommet, warranty card, owner’s manual and “How-To-Operate” DVD).
7019-025
7019-006
UK-30KPEL
410-0552
812-4400
812-4900
414-0270
414-0260
7019-010
18
21
11
43
26
40
39
2
Control Box, 3 speed
Door Assembly
Door Hinge Assembly
Door Handle, Black Nickel
Door Latch Assembly
SRV7000-205
7019-013
SRV7019-014
7019-174
4
7019-015
3
Door Pin 3/16 x 1/2
7000-229
Door Handle Assembly (includes handle, set screw & pin)
Exhaust Transition Assembly
Face Assembly
Face, Left Side
Face, Right Side
Face, Top
Feed Motor Bracket
Feed Motor with Capacitor
Feed Spring Assembly
Firepot Clean-Out Tool
SRV7019-037
414-5100
7019-028
SRV7019-117
SRV7019-116
7019-030
7001-039
812-4421
SRV7001-046
414-1140
19
36
30
13
33
23
22
24
42
5
20
Firepot, EZ Clean
Firepot Pull Rod, Black Nickel
Flue Collar Assembly
SRV414-5200
7019-009
7019-031
Fuse, 7 amp, Junction Box
Fuse, .8 amp, Control Box
Gasket, between center brick firebox
Gasket, Tadpole, 10 feet, Door
Gasket, Firepot
812-0380
812-3780
842-2350
842-5130
240-0930
Gasket, Flue Collar
240-0850
41
34
35
37
Glass Assembly with Gasketing (Tape)
Grille Bar, Upper, for Scraper Rod, 1 piece
Grille, Upper, Assembly, 3 pieces
Grille, Lower, Assembly, 4 pieces
Grille Bracket Covers, order quantity needed
Heat Output Control Switch (Rocker Switch)
Hopper Lid
7001-038
see page 42
see page 42
see page 42
7019-199
812-3500
7019-145
31
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Santa Fe Pellet Insert
Item No.
Service Parts, Alphabetical Order
Part No.
7019-023
SRV7000-462
7019-166
32
8
25
Hooper Lid Hinge Assembly
Igniter, Loop (Heating Element)
Junction Box & Wire Harness
Log, Front, Right
7001-230
Log, Front, Left
7001-231
Log, Rear, Right
7001-232
Log Rear, Left
7001-233
Log, Top
811-0900
15
Outer Skin, Left & Right (interchangeable)
Power Cord
7019-100
812-1180
Scraper Repair Kit
Screw 5/16-18 x 1-1/2 SH, Door Handle Set Screw, Pkg of 24
Snap Disc, #1, 110 F., Convection Blower
SCRAPER-SFI
7000-101/24
230-1220
1
o
17
27
16
9
o
Snap Disc, #2, 250 F., Fuel Delivery Interrupt, Automatic Reset
SRV7000-268
230-1290
o
Snap Disc, #3, 250 F., Burn Back Protector, Manual Reset
Thermocouple, 14 inches
812-4470
Thermocouple Clamp
7001-203
10
6
Thermocouple Cover
812-1322
Thumb Screw for Igniter, Pkg of 24
Trim Only, Panel, Small, Black Nickel, Set
Trim Only, Panel, Small, Gold, Set
Trim Only, Panel, Large, Black Nickel, Set
Trim Only, Panel, Large, Gold, Set
Vacuum Switch, Rectangular
7000-223/24
7019-026
53
811-0710
7019-027
250-4660
SRV7000-447
28
Item Description
Part Number
7001-230
7001-231
7001-132
7001-233
811-0900
1
2
3
4
5
Log, Rear, Left
Log, Rear, Right
Log, Front, Left
Log, Front Right
Log, Top (Optional)
2
1
Figure 45.1
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Santa Fe Pellet Insert
Item No.
Accessories, Alphabetical Order
Part No.
Log Set, 4 piece
Log, Top, 1 piece
Outside Air Kit
811-0852
811-0900
811-0872
Thermostat, Mechanical
812-3760
Thermostat, Programmable
811-0520
Panel & Trim, Small, 30 h x 40 w, Black Nickel
Panel & Trim, Small, 30 h x 40 w, Gold
Panel & Trim, Large, 33 h x 50 w, Black Nickel
Panel & Trim, Large, 33 h x 50 w, Gold
Trim for Door, Black Nickel
SP-SFI3040-NB
SP-SFI3040-GD
SP-SFI3350-NB
SP-SFI3350-GD
DT-SF-NB
Trim for Door, Nickel
DT-SF-NL
Trim for Door, Gold
DT-SF-GD
Grille Upper & Lower Assembly, Black Nickel
Grille Upper & Lower Assembly, Nickel
Grille Upper & Lower Assembly, Gold
Remote Control, Smart Stat II
GRL-SFI-NB
GRL-SFI-NL
GRL-SFI-GD
841-0960
Item No.
Appliance
Part No.
Santa Fe Pellet Insert, Black Grilles
SANTAFEI-B
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E. Service And Maintenance Log
Date of Service
Performed By
Description of Service
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E. Service And Maintenance Log (Cont’d)
Date of Service
Performed By
Description of Service
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F. Homeowner’s Notes
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Santa Fe Pellet Insert
G. Warranty Policy
Hearth & Home Technologies LIMITED WARRANTY
Hearth & Home Technologies (“HHT”) and its respective brands extends the following warranty for HHT gas, wood,
pellet and electric appliances purchased from an authorized HHT dealer and installed in the United States of America or
Canada. Warranty starts with date of purchase by the original owner (End User) except as noted for replacement parts.
HHT Manufactured Appliances and Venting
EPA
Warranty Period
Parts Labor
Components Covered
Gas
X
Wood
X
Pellet
X
Electric
X
Venting
X
Wood
All Parts and Material Except
as covered by Conditions,
Exclusion, and Limitations
listed
1 Year
X
Igniters, Electronic Compo-
nents, and Glass
Blowers
X
X
X
X
2 years
3 years
X
X
X
Molded Refractory Panels
X
X
Firepots
5 years
3 years
3 years
X
X
Castings & Baffles
Firebox, HHT Chimney, Termi-
nation & Heat Exchanger
7 years
X
X
X
X
10
1 year
1 year
X
years
Burners, Logs & Refractory
Limited
Lifetime
X
X
Firebox & Heat Exchanger
All Replacement Parts
90 Days
X
X
X
See Conditions, Exclusions, and limitations.
CONDITIONS, EXCLUSIONS & LIMITATION OF LIABILITY
9-01-08
ꢀ
This warranty applies to the original owner and is transferable up to two years from date of purchase to the new
homeowner, provided the purchase was made through an authorized dealer or distributor of HHT, and the appliance
remains in its original place of installation.
ꢀ
ꢀ
ꢀ
The maximum amount recoverable under this warranty is limited to the purchase price of the product.
In no event shall HHT be liable for any incidental or consequential damages caused by defects in the product.
Adjustments, regular maintenance, cleaning and temporary repairs, or the failure to duplicate the problem in the home
is not covered under this warranty.
ꢀ
This limited warranty does not extend to or include surface finish on the appliance or terminations, door gasketing,
glass gasketing, glass discoloration, firebrick, pellet logs, kaowool or other ceramic insulating materials. Rust and/or
corrosion on any of the metal surfaces, cast iron components, baffles, firepots, doors, or firebox area are not covered
by this warranty.
ꢀ
Noise resulting from minor expansion, contraction, or movement of certain parts is normal and complaints related to
this noise are not covered by this warranty.
4021-645A 09-01-08
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Santa Fe Pellet Insert
Hearth & Home Technologies LIMITED WARRANTY (Cont’d)
ꢀ
HHT’s obligation under this warranty does not extend to damages resulting from: (1) installation, operation or main-
tenance of the appliance not in accordance with the installation instructions; operating instructions and the listing
agent identification label furnished with the appliance; (2) installation which does not comply with local building codes;
(3) shipping, improper handling, improper operation, abuse, misuse, accident or unworkmanlike repairs; (4) environ-
mental conditions, inadequate ventilation or drafting caused by tight sealing construction of the structure or handling
devices such as exhaust fans or forced air furnaces or other such causes; (5) use of fuels other than those specified
in the operating instructions; (6) installation or use of components not supplied with the appliance or any other compo-
nents not expressly authorized and approved by HHT; and/or (7) modification of the appliance not expressly autho-
rized and approved by HHT in writing.
ꢀ
ꢀ
This warranty does not apply to non-HHT venting components, hearth components or other accessories used in con-
junction with the installation of this product.
This warranty is void if the appliance has been over-fired or operated in atmospheres contaminated by chlorine,
fluorine, or other damaging chemicals the appliance is subject to prolonged periods of dampness or condensation, or
there is any damage to the appliance or other components due to water or weather damage which is the result of, but
not limited to, improper chimney or venting installation.
ꢀ
HHT’s liability under this warranty is limited to the replacement and repair of defective components or workmanship
during the applicable period. HHT may fully discharge all of its obligations under such warranties by repairing the
defective component(s) at HHT’s discretion. Shipping costs are not covered under this warranty.
ꢀ
ꢀ
Some states do not allow exclusions or limitation of incidental or consequential damages, so those limitations may not
apply to you. This warranty gives you specific rights; you may also have other rights, which vary from state to state.
EXCEPT TO THE EXTENT PROVIDED BY LAW, HHT MAKES NO EXPRESS WARRANTIES OTHER THAN THE
WARRANTY SPECIFIED HEREIN. THE DURATION OF ANY IMPLIED WARRANTY IS LIMITED TO DURATION OF
THE WARRANTY SPECIFIED ABOVE.
This Limited Warranty is effective on all HHT appliances sold after September 01, 2008 and supersedes any and all war-
ranties currently in existence.
If warranty service is needed, you should contact your installing dealer. If the installing dealer is unable to provide neces-
sary parts or components, contact the nearest authorized HHT dealer or supplier.
4021-645A 09-01-08
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O T
T
O
T O :
Hearth & Home Technologies
1445 North Highway
Colville, WA 99114
Division of HNI INDUSTRIES
Please contact your Quadra-Fire dealer with any questions or concerns.
For the number of your nearest Quadra-Fire dealer
visit our website at www.quadrafire.com
NOTICE
DO NOT DISCARD THIS MANUAL
•
Read, understand and
follow these instruc-
tions for safe installa-
tion and operation.
•
Leave this manual with
party responsible for use
and operation.
• Important operating and
maintenance instruc-
tions included.
We recommend that you record the following pertinent
information for your SANTA FE PELLET INSERT
Date purchased/installed:
Serial Number:
Location on appliance:
Dealer phone:
Dealership purchased from:
Notes:
This product may be covered by one or more of the following patents: (United States) 4593510, 4686807, 4766876, 4793322,
4811534, 5000162, 5016609, 5076254, 5113843, 5191877, 5218953, 5263471, 5328356, 5341794, 5347983, 5429495, 5452708,
5542407, 5601073, 5613487, 5647340, 5688568, 5762062, 5775408, 5890485, 5931661, 5941237, 5947112, 5996575, 6006743,
6019099, 6048195, 6053165, 6145502, 6170481, 6237588, 6296474, 6374822, 6413079, 6439226, 6484712, 6543698, 6550687,
6601579, 6672860, 6688302B2, 6715724B2, 6729551, 6736133, 6748940, 6748942, 6769426, 6774802, 6796302, 6840261,
6848441, 6863064, 6866205, 6869278, 6875012, 6880275, 6908039, 6919884, D320652, D445174, D462436; (Canada) 1297749,
2195264, 2225408, 2313972; (Australia) 780250, 780403, 1418504 or other U.S. and foreign patents pending.
Page 52
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