HP Hewlett Packard Tablet Accessory NX9000 User Manual
HP Pavilion ze5600 Notebook PC  
HP Pavilion ze5500 Notebook PC  
HP Pavilion ze5400 Notebook PC  
HP Pavilion ze5300 Notebook PC  
HP Pavilion ze5200 Notebook PC  
HP Pavilion ze4600 Notebook PC  
HP Pavilion ze4500 Notebook PC  
HP Pavilion ze4400 Notebook PC  
HP Pavilion ze4300 Notebook PC  
HP Pavilion ze4200 Notebook PC  
HP Pavilion ze4100 Notebook PC  
HP nx9010 Notebook PC  
HP nx9008 Notebook PC  
HP nx9005 Notebook PC  
HP nx9000 Notebook PC  
Compaq Evo Notebook N1050v Series  
Compaq Evo Notebook N1010v Series  
Compaq Presario 2500 Series Mobile PC  
Compaq Presario 2100 Series Mobile PC  
Compaq Presario 1100 Series Mobile PC  
Technology Code KE  
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Contents  
Introduction..................................................................................................................... vii  
Product Information...................................................................................................... 1-1  
Features................................................................................................................................................ 1-8  
Operation............................................................................................................................................ 1-14  
Specifications..................................................................................................................................... 1-18  
Internal Design................................................................................................................................... 1-24  
Removal and Replacement............................................................................................ 2-1  
Disassembly Flowchart........................................................................................................................ 2-3  
Removing the Battery .......................................................................................................................... 2-4  
Removing an SDRAM Module............................................................................................................ 2-5  
Removing the Wireless LAN Mini PCI Card ...................................................................................... 2-7  
Removing the Hard Disk Drive............................................................................................................ 2-9  
Recovering the Factory Software....................................................................................................... 2-11  
Replacing Small Parts ........................................................................................................................ 2-12  
Removing the Keyboard Cover.......................................................................................................... 2-13  
Removing the Speaker Assembly ...................................................................................................... 2-15  
Removing the Keyboard .................................................................................................................... 2-16  
Removing the Switchboard PCA ....................................................................................................... 2-19  
Removing the CD/DVD Drive........................................................................................................... 2-20  
Removing the Display Assembly....................................................................................................... 2-23  
Removing the Top Case..................................................................................................................... 2-26  
Removing the Floppy Drive............................................................................................................... 2-32  
Removing the Infrared (I/R) PCA...................................................................................................... 2-36  
Removing the Audio PCA ................................................................................................................. 2-38  
Removing the Heat Sink (with Fan)................................................................................................... 2-40  
Removing the CPU Module............................................................................................................... 2-44  
Removing the RJ11/1394 Connector Module.................................................................................... 2-48  
Removing the Motherboard ............................................................................................................... 2-50  
Replacing Components on a Bottom Case......................................................................................... 2-59  
Repairing the BIOS IC....................................................................................................................... 2-61  
Removing Other Components............................................................................................................ 2-63  
Troubleshooting and Diagnostics ................................................................................. 3-1  
Support by Authorized Service Providers............................................................................................ 3-2  
Troubleshooting ................................................................................................................................... 3-3  
Diagnostic Tools ................................................................................................................................ 3-18  
Replaceable Parts........................................................................................................... 4-1  
Reference Information .................................................................................................. 5-1  
Password Removal Policy.................................................................................................................... 5-2  
Hewlett-Packard Display Quality Statement........................................................................................ 5-3  
Service Notes and Obsolete Parts ........................................................................................................ 5-5  
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Figures  
Figure 1-1. Front View................................................................................................................................ 1-8  
Figure 1-2. Back View ................................................................................................................................ 1-9  
Figure 1-3. Bottom View........................................................................................................................... 1-10  
Figure 1-4. Front View.............................................................................................................................. 1-11  
Figure 1-5. Back View .............................................................................................................................. 1-12  
Figure 1-6. Bottom View........................................................................................................................... 1-13  
Figure 1-7. Resetting the Notebook .......................................................................................................... 1-17  
Figure 1-8. Replaceable Module Diagram ................................................................................................ 1-24  
Figure 2-1. Disassembly Flow..................................................................................................................... 2-3  
Figure 2-2. Removing the Battery............................................................................................................... 2-4  
Figure 2-3. Removing an SDRAM Module ................................................................................................ 2-5  
Figure 2-4. Removing an SDRAM Module ................................................................................................ 2-6  
Figure 2-5. Removing the Mini PCI Card................................................................................................... 2-7  
Figure 2-6. Removing the Mini PCI Card................................................................................................... 2-8  
Figure 2-7. Removing the Hard Disk Drive................................................................................................ 2-9  
Figure 2-8. Removing the Hard Disk Drive Tray...................................................................................... 2-10  
Figure 2-9. Removing the Keyboard Cover .............................................................................................. 2-14  
Figure 2-10. Disconnecting the Speaker Cable......................................................................................... 2-14  
Figure 2-11. Removing the Speaker Assembly......................................................................................... 2-15  
Figure 2-12. Removing the Keyboard....................................................................................................... 2-17  
Figure 2-13. Removing the Switchboard PCA.......................................................................................... 2-18  
Figure 2-14. Removing the Switchboard PCA.......................................................................................... 2-19  
Figure 2-15. Removing the CD/DVD Drive ............................................................................................. 2-21  
Figure 2-16. Removing the CD/DVD Drive ............................................................................................. 2-22  
Figure 2-17. Removing the Display Assembly ......................................................................................... 2-24  
Figure 2-18. Removing the Top Case........................................................................................................ 2-27  
Figure 2-19. Removing the Top Case Screws........................................................................................... 2-29  
Figure 2-20. Removing the Top Case Screws........................................................................................... 2-30  
Figure 2-21. Removing the Top Case........................................................................................................ 2-31  
Figure 2-22. Removing the Floppy Drive ................................................................................................. 2-33  
Figure 2-23. Removing the Floppy Drive ................................................................................................. 2-35  
Figure 2-24. Removing the I/R PCA......................................................................................................... 2-37  
Figure 2-25. Removing the Audio PCA.................................................................................................... 2-39  
Figure 2-26. Removing the Heat Sink (with Fan) ..................................................................................... 2-41  
Figure 2-27. Removing the Heat Sink (with Fan) ..................................................................................... 2-43  
Figure 2-28. Removing the CPU Module.................................................................................................. 2-45  
Figure 2-29. Removing the CPU Module.................................................................................................. 2-47  
Figure 2-30. Removing the RJ11/1394 Connector Module ...................................................................... 2-49  
Figure 2-31. Removing the Motherboard.................................................................................................. 2-51  
Figure 2-32. Removing the Hard Disk Drive Guide ................................................................................. 2-53  
Figure 2-33. Disconnecting the Motherboard Cables................................................................................ 2-54  
Figure 2-34. Removing the Motherboard.................................................................................................. 2-56  
Figure 2-35. Example of Serial Number Label ......................................................................................... 2-59  
Figure 2-36. Replacing the Antennas........................................................................................................ 2-60  
Figure 2-37. Removing a PCMCIA Door ................................................................................................. 2-60  
Figure 2-38. Boot-Block Jumper............................................................................................................... 2-62  
Figure 3-1. Basic Troubleshooting Steps .................................................................................................... 3-3  
Figure 4-1. Exploded View ......................................................................................................................... 4-2  
Figure 4-2. Exploded View ......................................................................................................................... 4-3  
iv  
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Tables  
Table 1-1. Product Comparisons................................................................................................................. 1-1  
Table 1-2. Activating Power Modes ......................................................................................................... 1-14  
Table 1-3. Main Status Lights (front of notebook) ................................................................................... 1-15  
Table 1-4. Keyboard Status Lights............................................................................................................ 1-15  
Table 1-5. Fn Hot Keys............................................................................................................................. 1-16  
Table 1-6. Specifications........................................................................................................................... 1-18  
Table 1-7. Accessories .............................................................................................................................. 1-22  
Table 1-8. Functional Structure Description............................................................................................. 1-25  
Table 2-1. Removal Cross-Reference ......................................................................................................... 2-1  
Table 2-2. Required Equipment .................................................................................................................. 2-2  
Table 2-3. Recommended Screw Torque Values........................................................................................ 2-2  
Table 2-4. Replacing Small Parts.............................................................................................................. 2-12  
Table 2-5. Removing Components............................................................................................................ 2-63  
Table 3-1. ASP Support Options................................................................................................................. 3-2  
Table 3-2. Scope of Diagnostic Tools......................................................................................................... 3-7  
Table 3-3. Troubleshooting Suggestions..................................................................................................... 3-8  
Table 3-4. POST Terminal-Error Beep Codes .......................................................................................... 3-20  
Table 3-5. POST Messages....................................................................................................................... 3-24  
Table 3-6. Sycard PCCtest Commands ..................................................................................................... 3-26  
Table 3-7. BIOS Setup Menus and Parameters......................................................................................... 3-28  
Table 4-1. Replaceable Parts....................................................................................................................... 4-4  
Table 4-2. Accessory Replaceable Parts ................................................................................................... 4-11  
Table 4-3. Part Number Reference............................................................................................................ 4-12  
Table 5-1. LCD Guidelines......................................................................................................................... 5-4  
Service Manual  
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Introduction  
This manual provides reference information for servicing the HP Pavilion ze5600, ze5500, ze5400,  
ze5300, ze5200, ze4600, ze4500, ze4400, ze4300, ze4200, and ze4100 Notebook PCs, HP nx9010,  
nx9008, nx9005, and nx9000 Notebook PCs, Compaq Evo Notebook 1050v and 1010v Series, and  
Compaq Presario 2500, 2100, and 1100 Series Mobile PCs. These notebook models use technology code  
KE. This manual is for use by authorized service personnel while installing, servicing, and repairing these  
products.  
The manual is designed as a self-paced guide that will train you to install, configure, and repair these  
notebooks. The manual is self-contained, so you can follow it even without having equipment available.  
The following table lists other sources of information about the notebook computers and related products.  
Source  
Address or Number  
Comments  
HP Notebook Web site  
http://www.hp.com/notebooks  
Compaq Notebook Web site  
http://welcome.hp.com/country/us/eng/prodserv/  
notebooks_tabletpcs.html  
HP Business Support Web site  
http://www.hp.com/go/bizsupport  
http://www.hp.com.au/  
HP Asia Pacific Channel Support  
Centre for DPSP Partners  
Restricted to DPSP  
Partners only.  
America Online  
Keyword: HP  
Call (800) 827-6364  
for membership within the  
US.  
CompuServe  
GO HP  
Call (800) 524-3388  
for membership within  
the U.S.  
HP Support Assist  
CD-ROM  
(800) 457-1762  
(801) 431-1587  
U.S. and Canada.  
Outside US and Canada.  
Microsoft® Windows® manual  
Microsoft Web site  
Information about  
Windows operating  
system.  
Information and updates  
for Windows operating  
systems.  
http://www.microsoft.com/  
Service Manual  
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1
Product Information  
The following list of HP and Compaq notebook products is current at the time of publication but is subject  
to change.  
Table 1-1. Product Comparisons  
HP Pavilion ze5600  
Processor  
Intel® Celeron® (2.6-, 2.8-GHz)  
Mobile Intel Pentium® 4 (2.4-, 2.66-, 2.8-, and 3.06-GHz)  
Memory  
Display  
Video  
Up to 1 GB (1024 MB) SDRAM using 512-MB modules. At least 256 MB SDRAM preinstalled.  
15.0-inch XGA (1024 × 768) or SXGA+ (1024 × 768) active-matrix TFT  
ATI Mobility Radeon graphics accelerator with 16, 32, or 64 MB UMA graphics memory, 4x AGP graphics  
capability  
Operating System  
Power States  
Microsoft® Windows® XP Professional or Windows XP Home preinstalled  
On, Standby, Hibernate, Off  
HP Pavilion ze5500  
Processor  
Intel Celeron (2.6-GHz)  
Mobile Intel Pentium 4 (2.4-, 2.66-, 2.8-, and 3.06-GHz)  
Up to 1 GB (1024 MB) SDRAM using 512-MB modules. At least 256 MB SDRAM preinstalled.  
15.0-inch XGA (1024 × 768) or SXGA+ (1400 × 1050) or 14.1-inch XGA (1024 × 768) active-matrix TFT  
Windows XP Professional or Windows XP Home preinstalled  
On, Standby, Hibernate, Off  
Memory  
Display  
Operating System  
Power States  
Service Manual  
Product Information  
1-1  
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HP Pavilion ze5400 and ze5300  
Processor  
Intel Pentium 4 (2.4-, 2.53-, 2.66-, and 2.8-GHz)  
Mobile Intel Pentium 4 (2.4-, 2.66-, 2.8-, and 3.06-GHz)  
Memory  
Display  
Up to 1 GB (1024 MB) SDRAM using 512-MB modules. At least 256 MB SDRAM preinstalled.  
15.0-inch XGA (1024 × 768) or SXGA+ (1400 × 1050) or 14.1-inch XGA (1024 × 768) active-  
matrix TFT  
Video  
ATI Mobility Radeon graphics accelerator with 16, 32, or 64 MB UMA graphics memory, 4x AGP  
graphics capability  
Operating System  
Power States  
Windows XP Professional or Windows XP Home preinstalled  
On, Standby, Hibernate, Off  
HP Pavilion ze5200  
Processor  
Memory  
Display  
Mobile Intel Pentium 4 (2.4-, 2.53-, 2.66-, and 2.8-GHz)  
Up to 1 GB (1024 MB) SDRAM using 512-MB modules. At least 256 MB SDRAM preinstalled.  
15.0-inch XGA (1024 × 768) or SXGA+ (1400 × 1050) or  
14.1-inch XGA (1024 × 768) active-matrix TFT  
Video  
ATI Mobility Radeon graphics accelerator with 16, 32, or 64 MB UMA graphics memory, 4x AGP  
graphics capability.  
Operating System  
Power States  
Windows XP Professional or Windows XP Home preinstalled  
On, Standby, Hibernate, Off  
HP Pavilion ze4600  
Processor  
Memory  
Display  
AMD Athlon (1.47-, 1.53-, 1.67-, 1.8-, 2.2-, and 2.0-GHz)  
Up to 1 GB (1024 MB) SDRAM using 512-MB modules. At least 128 MB SDRAM preinstalled.  
15.0-inch XGA (1024 × 768) or SXGA+ (1400 × 1050) or  
14.1-inch XGA (1024 × 768) active-matrix TFT  
Video  
ATI Mobility Radeon graphics accelerator with 16, 32, or 64 MB UMA graphics memory, 4x AGP  
graphics capability  
Operating System  
Power States  
Windows XP Professional or Windows XP Home preinstalled  
On, Standby, Hibernate, Off  
1-2  
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HP Pavilion ze4500  
Processor  
AMD Athlon (1.67-, 1.8-, 2.2-, and 2.0-GHz)  
Intel Celeron (2.4-GHz)  
Memory  
Display  
Video  
Up to 1 GB (1024 MB) SDRAM using 512-MB modules. At least 128 MB SDRAM preinstalled.  
15.0-inch XGA (1024 × 768) or 14.1-inch XGA (1024 × 768) active-matrix TFT  
ATI Mobility Radeon graphics accelerator with 16, 32, or 64 MB UMA graphics memory, 4x AGP  
graphics capability  
Operating System  
Power States  
Windows XP Professional or Windows XP Home preinstalled  
On, Standby, Hibernate, Off  
HP Pavilion ze4400  
Processor  
Memory  
Display  
Video  
AMD Athlon (1.47-, 1.53-, 1.67-, 1.8-, 2.2-, and 2.0-GHz)  
Up to 1 GB (1024 MB) SDRAM using 512-MB modules. At least 128 MB SDRAM preinstalled.  
15.0-inch XGA (1024 × 768) or 14.1-inch XGA (1024 × 768) active-matrix TFT  
ATI Mobility Radeon graphics accelerator with 16, 32, or 64 MB UMA graphics memory, 4x AGP  
graphics capability  
Operating System  
Power States  
Windows XP Professional or Windows XP Home preinstalled.  
On, Standby, Hibernate, Off  
HP Pavilion ze4300  
Processor  
Mobile Intel Pentium 4 Processor-M (1.8-, 2.0-, 2.2-, and 2.4-GHz)  
Intel Celeron (1.8-, 2.0-, and 2.2-GHz)  
AMD Athlon (1.47-, 1.53-, 1.67-, 1.8-, 1.87-, and 2.0-GHz)  
Memory  
Display  
Up to 1 GB (1024 MB) SDRAM using 512-MB modules. At least 128 MB SDRAM preinstalled.  
15.0-inch XGA (1024 × 768) or SXGA+ (1400 × 1050) or 14.1-inch XGA (1024 × 768) active-  
matrix TFT  
Video  
ATI Mobility Radeon graphics accelerator with 16, 32, or 64 MB UMA graphics memory, 4x AGP  
graphics capability  
Operating System  
Power States  
Windows XP Professional or Windows XP Home preinstalled  
On, Standby, Hibernate, Off  
Service Manual  
Product Information  
1-3  
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HP Pavilion ze4200  
Processor  
Mobile Intel Pentium 4 Processor-M (1.8-, 1.9-, 2.0-, and 2.2-GHz)  
Intel Celeron (1.6-, 1.7-, 1.8-, and 2.0-GHz)  
AMD Athlon (1.47-, 1.53-, 1.6-, 1.67-, and 1.8-GHz)  
Memory  
Display  
Video  
Up to 512 MB SDRAM using 256-MB modules. At least 128 MB SDRAM preinstalled.  
15.0-inch XGA (1024 × 768) or SXGA+ (1400 × 1050) or 14.1-inch XGA (1024 × 768) active-matrix TFT  
ATI Mobility Radeon graphics accelerator with 16, 32, or 64 MB UMA graphics memory, 4x AGP graphics  
capability  
Operating System  
Power States  
Windows XP Professional or Windows XP Home preinstalled  
On, Standby, Hibernate, Off  
HP Pavilion ze4100  
Processor  
Mobile Intel Pentium 4 Processor-M (1.7-, 1.8-, and 2.0-GHz)  
Intel Celeron (1.6-, 1.7-, and 1.8-GHz)  
Memory  
Display  
Video  
Up to 1 GB (1024 MB) SDRAM using 512-MB modules. At least 128 MB SDRAM preinstalled.  
15.0-inch XGA (1024 × 768) or 14.1-inch XGA (1024 × 768) active-matrix TFT  
ATI Mobility Radeon graphics accelerator with 16, 32, or 64 MB UMA graphics memory, 4x AGP graphics  
capability.  
Operating System  
Power States  
Windows XP Professional or Windows XP Home preinstalled  
On, Standby, Hibernate, Off  
1-4  
Product Information  
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HP nx9010  
Processor  
Mobile Intel Pentium 4-D (2.4-, 2.53-, 2.66-, and 3.06-GHz)  
Intel Celeron (2.0- and 2.6-GHz)  
Memory  
Display  
Video  
Up to 1 GB (1024 MB) SDRAM using 512-MB modules. At least 256 MB SDRAM preinstalled.  
15.0-inch XGA (1024 × 768) or SXGA+ (1400 × 1050) active-matrix TFT  
ATI Mobility Radeon graphics accelerator with 16, 32, or 64 MB UMA graphics memory, 4x AGP  
graphics capability  
Operating System  
Power States  
HP nx9008  
Windows XP Professional or Windows XP Home preinstalled  
On, Standby, Hibernate, Off  
Processor  
Memory  
Display  
Video  
Intel Celeron (2.6- and 2.8-GHz)  
At least 256 MB SDRAM preinstalled  
14.1-inch XGA (1024 × 768) active-matrix TFT  
ATI Mobility Radeon graphics accelerator with 16, 32, or 64 MB UMA graphics memory, 4x AGP  
graphics capability.  
Operating System  
Power States  
HP nx9005  
Windows XP Professional or Windows XP Home preinstalled  
On, Standby, Hibernate, Off  
Processor  
Mobile Intel Pentium 4 Processor-M (1.8-, 2.0-, 2.2-, and 2.4-GHz)  
Intel Celeron (1.8-, 2.0-, and 2.2-GHz)  
AMD Athlon (1.47-, 1.53-, 1.8-, and 2.0-GHz)  
Memory  
Display  
Up to 1 GB (1024 MB) SDRAM using 512-MB modules. At least 128 MB SDRAM preinstalled.  
15.0-inch XGA (1024 × 768) or SXGA+ (1400 × 1050) or  
14.1-inch XGA (1024 × 768) active-matrix TFT  
Video  
ATI Mobility Radeon graphics accelerator with 16, 32, or 64 MB UMA graphics memory, 4x AGP  
graphics capability  
Operating System  
Power States  
Windows XP Professional or Windows XP Home preinstalled  
On, Standby, Hibernate, Off  
Service Manual  
Product Information  
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HP nx9000  
Processor  
Memory  
Display  
Video  
AMD Athlon (1.8- or 2.0-GHz)  
Up to 1 GB (1024 MB) SDRAM using 512-MB modules. At least 256 MB SDRAM preinstalled.  
15.0-inch XGA (1024 × 768) or SXGA+ (1400 × 1050) active-matrix TFT  
ATI Mobility Radeon graphics accelerator with 16, 32, or 64 MB UMA graphics memory, 4x AGP  
graphics capability  
Operating System  
Power States  
Windows XP Professional or Windows XP Home preinstalled  
On, Standby, Hibernate, Off  
Compaq Evo Notebook N1050v  
Processor  
Mobile Intel Pentium 4 Processor-M (1.8-GHz)  
Intel Celeron (1.6-GHz)  
Memory  
Display  
Video  
Up to 1 GB (1024 MB) SDRAM using 512-MB modules. At least 256 MB SDRAM preinstalled.  
15.0-inch XGA (1024 × 768) or 14.1-inch XGA (1024 × 768) active-matrix TFT  
ATI Mobility Radeon graphics accelerator with 16, 32, or 64 MB UMA graphics memory, 4x AGP graphics  
capability.  
Operating System  
Power States  
Windows XP Professional or Windows XP Home preinstalled  
On, Standby, Hibernate, Off  
Compaq Evo Notebook 1010v  
Processor  
Memory  
Display  
Video  
Intel Celeron (1.6-GHz)  
Up to 1 GB (1024 MB) SDRAM using 512-MB modules. At least 128 MB SDRAM preinstalled.  
14.1-inch XGA (1024 × 768) active-matrix TFT  
ATI Mobility Radeon graphics accelerator with 16, 32, or 64 MB UMA graphics memory, 4x AGP graphics  
capability  
Operating System  
Power States  
Windows XP Professional or Windows XP Home preinstalled  
On, Standby, Hibernate, Off  
1-6  
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Compaq Presario 2500  
Processor  
Mobile Intel Pentium 4 (2.0-, 2.3-, 2.4-, 2.53-, 2.66-, 2.8-, and 3.06-GHz)  
Intel Celeron (2.6- and 2.8-GHz)  
Memory  
Display  
Up to 1 GB (1024 MB) SDRAM using 512-MB modules. At least 256 MB SDRAM preinstalled.  
15.0-inch XGA (1024 × 768) or SXGA+ (1400 × 1050) or  
14.1-inch XGA (1024 × 768) active-matrix TFT  
Video  
ATI Mobility Radeon graphics accelerator with 16, 32, or 64 MB UMA graphics memory, 4x AGP  
graphics capability  
Operating System  
Power States  
Windows XP Professional or Windows XP Home preinstalled  
On, Standby, Hibernate, Off  
Compaq Presario 2100  
Processor  
Intel Pentium 4 Processor-M (1.8-, 1.9-, 2.0-, and 2.2-GHz)  
Intel Pentium 4-D (2.53-GHz)  
Intel Celeron (1.6-, 1.7-, 1.8-, 2.0-, and 2.4-GHz)  
AMD Athlon (1.46-, 1.53-, 1.67-, and 1.8-GHz )  
AMD Athlon XP-M (1.87-, 2.0-GHz)  
Memory  
Display  
Up to 1 GB (1024 MB) SDRAM using 512-MB modules. At least 128 MB SDRAM preinstalled.  
15.0-inch XGA (1024 × 768) or SXGA+ (1400 × 1050) or  
14.1-inch XGA (1024 × 768) active-matrix TFT  
Video  
ATI Mobility Radeon graphics accelerator with 16, 32, or 64 MB UMA graphics memory, 4x AGP  
graphics capability  
Operating System  
Power States  
Windows XP Professional or Windows XP Home preinstalled  
On, Standby, Hibernate, Off  
Compaq Presario 1100  
Processor  
Memory  
Display  
Intel Celeron (1.6- and 1.8-GHz)  
Up to 512 MB SDRAM using 256-MB modules. At least 256 MB SDRAM preinstalled.  
15.0-inch XGA (1024 × 768) or SXGA+ 1400 × 1050) or  
14.1-inch XGA (1024 × 768) active-matrix TFT  
Video  
ATI Mobility Radeon graphics accelerator with 16, 32, or 64 MB UMA graphics memory, 4x AGP  
graphics capability  
Operating System  
Power States  
Windows XP Professional or Windows XP Home preinstalled  
On, Standby, Hibernate, Off  
Service Manual  
Product Information  
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Features  
The following illustrations show the notebook’s main external features. For an exploded view of the  
notebook, see page 4-2.  
Figure 1-1. Front View  
HP Pavilion ze4x00, HP nx9005 and nx9000,  
Compaq Evo Notebook N1050v and N1010v,  
and Compaq Presario 2100 and 1100  
1. Notebook open/close latch  
2. One-touch buttons  
7. Microphone option (not available)  
8. Infrared port (select models only)  
3. Keyboard status lights  
9. Wireless on-off button and indicator light  
(select models only)  
4. Power button: turns the notebook on and off  
10. Battery  
5. Touch pad, scroll pad, Select buttons, and plus  
on-off button  
11. CD-ROM, DVD, or other drive  
6. Main status lights (left to right): power mode,  
hard disk activity, and battery  
12. PS/2 keyboard or PS/2 mouse port  
(supports Y adapter)  
1-8  
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Figure 1-2. Back View  
HP Pavilion ze4x00  
HP nx9005 and nx9000  
13. AC adapter jack  
21. Modem port (select models only)  
14. Two universal Serial Bus (USB) ports  
15. LAN port (select models only)  
16. S-Video port (select models only)  
22. PCMCIA card and CardBus slot and button  
23. IEEE 1394 port (select models only)  
24. Audio jacks (left to right): external microphone  
and audio out (headphones)  
17. Parallel port (LPT1): use this port for a parallel  
printer or other parallel device  
25. Volume controls (select models only)  
18. Serial port (COM1): use this port for a serial  
mouse, modem, printer, or other serial device  
26. Audio mute button and audio mute light  
(select models only)  
19. External monitor port  
27. Floppy drive (select models only)  
20. Kensington lock slot (security connector)  
NOTE: Compaq Evo Notebook N1050v, N1010v, and Compaq Presario 2100 and 1100 very similar  
except for logo.  
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Figure 1-3. Bottom View  
HP Pavilion ze4x00, HP nx9005 and nx9000,  
Compaq Evo Notebook N1050v and N1010v,  
and Compaq Presario 2100 and 1100  
28. Hard disk drive  
29. Battery latch  
30. SDRAM door  
31. Reset button  
32. Port replicator connect (select models only)  
33. Mini PCI door (no user parts inside)  
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Figure 1-4. Front View  
HP Pavilion ze5x00,  
HP nx9010 and HP nx9008, and  
Compaq Presario 2500  
1. Notebook open/close latch  
2. One-touch buttons  
8. Wireless on-off button and indicator light  
(select models only)  
9. Audio mute button and audio mute light  
(select models only)  
3. Keyboard status lights  
4. Power button: turns the notebook on and off  
10. Battery  
5. Touch pad, scroll pad, Select buttons, and plus  
on-off button  
11. Volume controls (select models only)  
12. Audio jacks (left to right): external microphone  
and audio out (headphones)  
6. Main status lights (left to right): power mode,  
hard disk activity, and battery  
13. CD-ROM, DVD, or other drive  
14. Universal Serial Bus (USB) port  
7. Infrared port (select models only)  
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Figure 1-5. Back View  
HP Pavilion ze5x00, HP nx9010, and HP nx9008  
15. AC adapter jack  
21. S-Video port (select models only)  
16. Two universal Serial Bus (USB) ports  
17. LAN port (select models only)  
18. External keyboard/mouse port  
22. Kensington lock cable slot (security connector)  
23. Modem port (select models only)  
24. IEEE 1394 port (select models only)  
25. PCMCIA card and CardBus slot and button  
26. Floppy drive (select models only)  
19. Parallel port (LPT1): use this port for a parallel  
printer or other parallel device  
20. External monitor port  
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Figure 1-6. Bottom View  
HP Pavilion ze5x00, HP nx9010, HP nx9008,  
and Compaq Presario 2500  
27. Hard disk drive  
31. Port replicator connect (select models only)  
32. Reset button  
28. Battery latch  
29. Mini PCI door (no user parts inside)  
30. SDRAM door  
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Operation  
This section gives an overview of the notebook’s operation.  
Turning the Notebook On and Off  
You can start and stop your notebook using its power button. However, at certain times you might want to  
use other methods to start or stop the notebook—depending on power considerations, types of active  
connections, and start-up time.  
NOTE: This manual describes the notebook in its original factory configuration, with all settings at their  
default values.  
Table 1-2. Activating Power Modes  
Power mode  
On  
To enter this mode  
Press the power button  
Power mode status light is on  
Standby mode  
Saves significant power  
Press the power button  
–or–  
select Start > Turn Off Computer > Stand By (Windows XP)  
–or–  
select Start > Shut Down > Standby (Windows 2000)  
–or–  
allow timeout  
Turns off the display and other components  
Maintains current session in RAM  
Restarts quickly  
Restores network connections  
Power mode status light blinks  
Hibernation mode  
Saves maximum power  
Saves current session to disk, and then shuts down.  
Restores network connections  
Press Fn+F12  
–or–  
select Start > Shut Down > Hibernate (Windows 2000)  
–or–  
Power mode status light is off  
allow timeout  
Shut down (off)  
Select Start > Turn Off Computer > Turn Off (Windows XP)  
–or–  
Select Start > Shut Down > Shut down (Windows 2000)  
–or–  
Saves maximum power  
Turns off without saving current session  
At startup, resets everything, starts a new session, and  
restores network connections.  
press the power button for 4 seconds (only if the Start menu  
procedure doesn’t work)  
Power mode status light is off  
To turn on: Press the power button to restart, or to resume your session from Standby or Hibernation mode.  
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Checking the Status of the Notebook  
The main status lights on the front of the notebook report power status, battery status, and hard disk activity.  
Table 1-3. Main Status Lights (front of notebook)  
Meaning  
Power status  
On: notebook is on (even if the display is off).  
Blinking: notebook is in Standby mode.  
Off: notebook is off or in Hibernation mode.  
Hard disk drive activity  
On: notebook is accessing the hard disk drive.  
Battery status  
Green: The AC adapter is connected and the battery is fully charged.  
Amber: The AC adapter is connected and the battery is charging.  
Blinking: The AC adapter is connected and the battery is missing or has a fault.  
Off: The AC adapter is not connected.  
The keyboard status lights, located above the keyboard, indicate the states of the keyboard locks.  
Table 1-4. Keyboard Status Lights  
Meaning  
Caps Lock  
Caps Lock is active.  
Num Lock  
Num Lock is active. (The Keypad Lock must also be on to use the embedded keypad.)  
Keypad Lock  
The embedded keypad is active (Fn+F8). Num Lock must also be on for the numeric keys;  
otherwise, cursor control is active (as marked on an external keyboard).  
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Using Fn Hot Keys  
The combination of the Fn key plus another key creates a hot key—a shortcut key sequence—for various  
system controls. To use a hot key, press and hold Fn, press the appropriate second key, then release both  
keys.  
Table 1-5. Fn Hot Keys  
Hot Key  
Effect  
Decreases the display brightness  
Fn+F1  
Fn+F2  
Fn+F5  
Fn+F8  
Increases the display brightness  
Toggles among the built-in display, an external display, and simultaneous display on both.  
Toggles the built-in keypad on and off. Does not affect an external keyboard. If Num Lock is on, then  
the numeric functions are active; otherwise, cursor control is active (as marked on an external  
keyboard).  
Enters Hibernation mode  
Fn+F12  
Toggles Scroll Lock on and off  
Increases the audio volume and cancels the mute setting  
Decreases the audio volume  
Audio mute  
Fn+NumLock  
Fn+Page Up  
Fn+Page Down  
Fn+Backspace  
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Resetting the Notebook  
Occasionally, Windows or the notebook might stop responding, so that you cannot turn the notebook off. If  
this happens, try the following in the order listed. Press the power button to restart.  
•
If possible, shut down Windows:  
Press ctrl+alt+del, and then select Shut Down, Restart.  
If the system will not allow a software shutdown, press and hold down until the display shuts down  
(about 4 seconds) and then release the power button. Press the power button again to restart.  
•
Use a ballpoint pen or a straightened paper clip to press the reset button on the bottom of the notebook.  
Figure 1-7. Resetting the Notebook  
NOTE: To boot from a CD, insert a bootable CD (such as the Recovery CDs) into the CD/DVD  
drive, and then restart. Press esc when the HP logo appears, and then select the CD/DVD drive as  
the temporary boot device.  
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Specifications  
The following tables list the specifications for the notebook and its accessories and are subject to change.  
For the latest versions, see the HP Notebook Web site http://www.hp.com/notebooks.  
Table 1-6. Specifications  
Size (14-inch display): 328 × 272 × 33 mm (12.9 × 10.7 × 1.3 in)  
Size (15-inch display): 328 × 272 × 35 mm (12.9 × 10.7 × 1.4 in)  
Weight: 2.9 kg (6.5 lb) minimum, depending on configuration  
Physical Attributes  
Processor and Bus  
Architecture  
HP Pavilion ze5600:  
2.4-, 2.66-, 2.8-, or 3.06-GHz Mobile Intel Pentium 4 ProcessorM with  
Intel Speed Step technology, 512-KB L2 cache, and 1.2- to 1.3-V core low-power  
processor with 400-MHz processor system bus  
-or-  
2.6- or 2.8-GHz Intel Celeron processor with 128-KB L2 cache and 1.45-V core low-power  
processor with 400-MHz processor system bus  
HP Pavilion ze5500:  
2.4-, 2.66-, 2.8-, or 3.06-GHz Mobile Intel Pentium 4 processor with  
Intel Speed Step technology, 512-KB L2 cache, and 1.2- to 1.3-V core low-power  
processor with 400-MHz processor system bus  
-or-  
2.6-GHz Mobile Intel Celeron processor with 128-KB L2 cache and 1.45-V core low-power  
processor with 400-MHz processor system bus  
HP Pavilion ze5400 or ze5300:  
2.4-, 2.53-, 2.66-, or 2.8-GHz Intel Pentium 4 processor-D or 2.4-, 2.53-, 2.66-,  
or 2.8-GHz Mobile Intel Pentium 4 with Intel Speed Step technology, 512-KB L2 cache,  
processor with 400-MHz processor system bus  
HP Pavilion ze5200:  
2.4-, 2.53-, 2.66-, or 2.8-GHz Intel Desktop Pentium 4 processor-D with  
Intel Speed Step technology, 512-KB L2 cache, and 1.2- to 1.3-V core low-power  
processor with 400-MHz processor system bus  
HP Pavilion ze4600 or ze4500:  
1.87-GHz AMD Athlon XP-M with Intel Speed Step technology, 512-KB L2 cache, and 1.2-  
to 1.3-V core low-power processor with 200- or 266-MHz (double-clocked) processor  
system bus  
HP Pavilion ze4400:  
1.8- or 1.87-GHz AMD Athlon XP-M with Intel Speed Step technology,  
512-KB L2 cache, and 1.2- to 1.3-V core low-power processor with 200- or 266-MHz  
(double-clocked) processor system bus  
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Processor and Bus  
Architecture  
(continued)  
HP Pavilion ze4300:  
1.8-, 2.0-, 2.2-, or 2.4-GHz Mobile Intel Pentium 4 processor-M with Intel Speed Step  
technology, 512-KB L2 cache, and 1.2- to 1.3-V core low-power processor with  
400-MHz processor system bus  
-or-  
1.8-, 2.0-, or 2.2-GHz Mobile Intel Celeron processor with 256-KB L2 cache and  
1.45-V core low-power processor with 133-MHz processor system bus  
-or-  
1.46-, 1.53-, 1.67-, 1.80-, or 2.0-GHz Athlon processor with 256-KB L2 cache and  
1.45-V core low-power processor with 133-MHz processor system bus  
HP Pavilion ze4200:  
1.8-, 1.9-, 2.0-, or 2.2-GHz Mobile Intel Pentium 4 processor-M with Intel Speed Step  
technology, 512-KB L2 cache, and 1.2- to 1.3-V core low-power processor with  
400-MHz processor system bus  
-or-  
1.6-, 1.7-, 1.8-, or 2.0-GHz Mobile Intel Celeron processor with 256-KB L2 cache and  
1.45-V core low-power processor with 133-MHz processor system bus  
-or-  
1.46-, 1.53-, 1.67-, or 1.80-GHz AMD Athlon processor with 256-KB L2 cache and  
1.45-V core low-power processor with 133-MHz processor system bus  
HP Pavilion ze4100:  
1.7-, 1.8-, or 2.0-GHz Mobile Intel Pentium 4 processor-M with Intel Speed Step  
technology, 512-KB L2 cache, and 1.2- to 1.3-V core low-power processor with  
400-MHz processor system bus  
-or-  
1.6-, 1.7-, or 1.8-GHz Mobile Intel Celeron processor with 256-KB L2 cache and  
1.45-V core low-power processor with 133-MHz processor system bus  
HP nx9010:  
2.4-, 2.53-, or 2.66-GHz Intel Desktop Pentium 4 processor-D with  
Intel Speed Step technology, 512-KB L2 cache, and 1.2- to 1.3-V core low-power  
processor with 400-MHz processor system bus  
-or-  
2.0-GHz Mobile Intel Celeron-D processor with 256-KB L2 cache and  
1.45-V core low-power processor with 133-MHz processor system bus  
HP nx9008:  
2.6- and 2.8-GHz Mobile Intel Celeron-D processor with 256-KB L2 cache and  
1.45-V core low-power processor with 133-MHz processor system bus  
HP nx9000:  
1.8- or 2.0-GHz AMD Athlon processor with 256-KB L2 cache and 1.45-V core low-power  
processor with 133-MHz processor system bus  
Compaq Evo Notebook N1050v:  
1.8-GHz Mobile Intel Pentium 4 Processor-M with Intel Speed Step technology,  
512-KBL2 cache, and 1.2- to 1.3-V core low-power processor with 400-MHz processor  
system bus  
-or-  
1.6-GHz Intel Celeron processor with 256-KB L2 cache and 1.45-V core low-power  
processor with 133-MHz processor system bus  
Compaq Evo Notebook N1010v:  
1.6-GHz Intel Celeron processor with 256-KB L2 cache and 1.45-V core low-power  
processor with 133-MHz processor system bus  
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Compaq Presario 2500:  
Processor and Bus  
Architecture  
1.8-, 2.0-, 2.4-, 2.53-, 2.66-, or 2.80-GHz Intel Desktop Pentium 4 processor-D with  
Intel Speed Step technology, 512-KB L2 cache, and 1.2- to 1.3-V core low-power  
processor with 400-MHz processor system bus  
(continued)  
Compaq Presario 2100:  
1.8-, 1.9-, 2.0-, or 2.2-GHz Mobile Intel Pentium 4 Processor-M with Intel Speed Step  
technology, 512-KB L2 cache, and 1.2- to 1.3-V core low-power processor with  
400-MHz processor system bus  
-or-  
2.53-GHz Intel Desktop Pentium 4 processor-D with Intel Speed Step technology,  
512-KB L2 cache, and 1.2- to 1.3-V core low-power processor with 400-MHz processor  
system bus  
-or-  
1.6-, 1.7-, 1.8-, or 2.0-GHz Intel Celeron processor with 256-KB L2 cache and  
1.45-V core low-power processor with 133-MHz processor system bus  
-or-  
1.46-, 1.53-, 1.67-, or 1.80-GHz AMD Athlon processor with 256-KB L2 cache and  
1.45-V core low-power processor with 133-MHz processor system bus  
Compaq Presario 1100:  
1.6- or 1.8-GHz Intel Celeron processor with 256-KB L2 cache and 1.45-V core low-power  
processor with 133-MHz processor system bus  
14.1-inch XGA (1024 × 768), or 15.0-inch XGA (1024 × 768) or SXGA+ (1400 × 1050)  
active-matrix (TFT) LCD display  
Video  
Hardware 3D acceleration, hardware DVD acceleration  
External monitors up to 1600 × 1200 resolution, 16M colors, and at least 85 Hz refresh rate  
(only 60 Hz at 1400 × 1050). Refresh rate and clarity may vary depending on monitor,  
resolution, and color depth  
ATI Mobility Radeon graphics accelerator with 16-, 32-, or 64-MB DDR graphics memory,  
4x AGP graphics capability  
Dual display capability (depends on operating system support)  
Rechargeable lithium-ion (14.8 Vdc) or nickel-metal-hydride (9.6 Vdc) battery with LED  
charge-level gauge  
Power  
Battery life: up to 3 (Li ion) or 2 (NiMH) hours typical (varies with model, usage, and power  
settings)  
Fast battery recharge: 2 hours when system is off, 3 hours when system is on.  
Low-battery warning  
Suspend/resume capability  
Universal AC adapter: 100–240 Vac (50/60 Hz) input, 19 Vdc output, or 75 W  
20- to 60-GB removable hard drive with Ultra-DMA 100 interface  
1.44-MB floppy drive (certain models)  
Mass Storage  
RAM  
24x CD-ROM, 8x DVD, CD-RW, or CD-RW/DVD drive (or higher)  
At least 128 MB SDRAM preinstalled  
HP Pavilion ze5x00, ze4x00, Compaq Evo N1050v, Compaq Presario 2500, and Compaq  
Presario 2100:  
2 slots for PC2100 DDR-266 SDRAM modules  
Up to 1 GB (1024 MB) SDRAM using 512 MB modules  
Compaq Evo N1010v and Presario 1100:  
2 slots for PC2100 DDR-266 SDRAM modules  
Up to 512 MB SDRAM using 256 MB modules  
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Stereo sound via 2 built-in speakers  
3D-enhanced audio  
Audio System  
Volume and mute buttons (certain models)  
Headphone-out and microphone-in  
87/88-key touch-type QWERTY keyboard with 101/102 key emulation. Embedded  
numeric keypad.  
Keyboard and  
Pointing Device  
12 function (Fn) keys  
5 user-programmable One-Touch buttons  
Touch pad with integrated scroll pad, on-off button and indicator  
Left and right Select buttons  
Ethernet 10Base-T (10 Mbps) and 100Base-TX (100 Mbps) support  
Supports wake-on-LAN, fast IP, DMI, dRMON  
MBA (Managed Boot Agent) support for PXE/BINL, NCP/IPX, DHCP  
802.11b or 802.11g (54g)  
LAN  
(select models only)  
Wireless LAN  
(select models only)  
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Table 1-7. Accessories  
HP Pavilion  
ze4600  
HP Pavilion  
ze5x00  
ze4500  
HP Pavilion  
ze4400  
ze4200  
HP nx9010  
ze4x00  
Compaq  
Evo  
and  
nx9008  
HP nx9005  
HP nx9000  
N1010v  
Compaq  
Compaq  
Evo N10  
50v  
Compaq  
Presario  
2100  
Compaq  
Presario  
2500  
Presario  
1100  
HP Pavilion  
ze4100  
Accessory  
Memory  
Description  
•
•
•
•
•
•
•
•
•
•
•
F4694-60901  
317434-001  
128MB DDR266B  
256MB DDR266B  
512MB DDR266B  
F4695-60901  
317435-001  
F4696-60901  
317436-001  
Hard Drives  
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
0950-4193  
HDD-20 GB 9.5mm,  
Hitachi ATA100  
319412-001  
0950-4318  
0950-4287  
0950-4168  
HDD-20 GB 9.5mm,  
IBM ATA100 FDB  
HDD-20 GB 9.5mm,  
TOSH ATA100 FDB  
HDD-30 GB 9.5mm,  
Hitachi ATA100  
•
•
•
0950-4162  
HDD-30 GB 9.5mm,  
IBM (diablo) ATA100  
319413-001  
0950-4319  
0950-4360  
0950-4176  
HDD-30 GB 9.5mm,  
IBM ATA100 FDB  
(Cascade)  
•
•
•
HDD-30 GB 9.5mm,  
TITAN Toshiba  
ATA100 (TITAN)  
•
•
•
HDD-30 GB 9.5mm,  
Toshiba ATA100  
•
•
•
•
•
0950-4320  
HDD-40 GB 9.5mm,  
IBM ATA100 FDB  
319414-001  
0950-4288  
319415-001  
319416-001  
320692-001  
HDD-40 GB 9.5mm,  
Toshiba ATA100  
•
•
•
•
•
SPS-DRV HD 60 GB  
(4200 rpm)  
SPS-DRV HD 60 GB  
(5400 rpm)  
SPS-DRV HD 80 GB  
(4200 rpm)  
Power Options  
F4600-60901  
AC-Adapter-Ultraslim  
Delta 75W s/PFC  
•
•
•
•
F4809-60901  
Battery, Li ion 4.4AHr  
•
•
•
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HP Pavilion  
ze4600  
HP Pavilion  
ze5x00  
ze4500  
HP Pavilion  
ze4x00  
ze4400  
ze4200  
HP nx9010  
and  
Compaq  
Evo  
nx9008  
HP nx9005  
HP nx9000  
N1010v  
Compaq  
Presario  
2500  
Compaq  
Evo N10  
50v  
Compaq  
Presario  
2100  
Compaq  
Presario  
1100  
HP Pavilion  
ze4100  
Accessory  
319411-001  
8120-6312  
Description  
8 Cell Li ion  
Cord, Pwr, Austr  
ABG (2w)  
•
•
•
•
•
317444-011  
8120-6314  
317444-002  
317444-061  
8120-6316  
Cord, Pwr, Europe  
ABB (2w)  
SPS-CORD-AC PWR  
2 WIRE-INTL  
•
•
SPS-CORD-AC PWR  
2 WIRE-IT  
Cord, Pwr, Japan  
ABJ (2w)  
•
•
317444-291  
317444-AD1  
SPS-CORD-AC PWR 2  
WIRE-KOR  
•
•
8120-8373  
Cord, Pwr, People’s  
Republic of China  
AB2 (2w)  
317444-AA1  
317444-101  
317444-111  
317444-AB1  
SPS-CORD-AC PWR  
2 WIRE-SWE  
•
•
•
•
•
SPS-CORD-AC PWR  
2 WIRE-SWI  
SPS-CORD-AC PWR  
2 WIRE-TAI  
8120-8699  
Cord, Pwr, UK (EPSR) for  
Hong Kong (2w)  
•
•
•
•
317444-031  
8120-6313  
Cord, Pwr, US ABA (2w)  
317444-001  
PC Cards  
F4640-60978  
319468-051  
Card, Mini PCI-802.11B  
France  
•
•
•
•
•
•
•
•
F4640-60977  
319468-002  
Card, Mini PCI-802.11B  
worldwide  
•
Docking  
F4808-60901  
Port Replicator Assy  
•
•
•
•
•
F4808-60902  
Simple Port Replicator  
hp/Compaq  
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Internal Design  
The motherboard PCA is the central component of the notebook’s design. It plays a role in virtually  
all system functions. The CPU module and most other subsystems connect to the motherboard.  
The following figure shows the connections among the notebook’s replaceable electronic modules.  
Table 1-8 on page 1-25 lists the roles that these modules play in the notebook’s functional subsystems.  
Figure 1-8. Replaceable Module Diagram  
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Table 1-8. Functional Structure Description  
CPU module  
Motherboard  
Main processor (MMO)  
Primary system circuitry, system BIOS  
Bootup  
Hard disk drive  
Floppy drive  
First source of disk-based startup code  
Second source of disk-based startup cod.  
CPU module  
Motherboard  
Main processor, numeric data processor, L1 and L2 cache  
Primary system circuitry  
Processor  
Memory  
Power  
Motherboard  
SDRAM module  
Video RAM (XE4500)  
Changeable SDRAM (2 slots), video RAM (XE4100)  
Battery  
Motherboard  
Power storage  
AC adapter socket, reset button, lid switch, power supply, power control circuitry  
Power button  
Switchboard PCA  
AC adapter  
AC-to-DC converter  
Motherboard  
SDRAM module  
Display assembly  
Graphics controller, video RAM  
Display output, backlight, power converter for backlight  
Display  
Motherboard  
Hard disk drive  
Hard disk controller  
Hard disk mechanism  
Hard disk  
Motherboard  
Floppy drive  
I/O controller, floppy connector  
Floppy drive mechanism  
Floppy drive  
Keyboard  
Motherboard  
Switchboard PCA  
Keyboard  
Keyboard BIOS, keyboard controller  
Power switch, one-touch buttons  
Key switches  
Motherboard  
Top case  
Keyboard circuitry, keyboard controller, keyboard BIOS  
Touch pad sensor, Select buttons, controller (PS/2 output)  
PS/2  
TouchPad  
Motherboard  
Audio controller, audio decoder, speaker amplifier, microphone, external audio  
jacks, headphone amplifier, audio-off switch  
Speakers  
Audio  
Status  
Speaker assembly  
Motherboard  
Switchboard PCA  
Top case  
LED circuitry, keyboard controller  
Keyboard LEDs  
Main status LEDs  
Motherboard  
Motherboard  
I/O controller, serial connector  
I/O controller, parallel connector  
Serial  
Parallel  
Infrared  
Motherboard  
IR PCA  
I/O controller  
Infrared transmitter/receiver  
Motherboard  
Motherboard  
Motherboard  
PS/2 connector, keyboard controller  
PS/2 port  
USB  
Bus controller (South Bridge), USB connector  
I/O controller, S-video connector (certain models)  
S-Video  
Service Manual  
Product Information  
1-25  
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Motherboard  
Port replicator logic, port replicator connector (certain models)  
Port Replicator  
PCMCIA  
Motherboard  
PCMCIA socket  
PCMCIA controller  
PCMCIA connector  
Mini PCI  
Antenna PCAs  
IR PCA  
I/O controller, radio, radio frequency circuitry  
Transmit/receive antennas  
On/off switch, indicator light  
Wireless LAN  
(select  
models only)  
Motherboard  
Motherboard  
LAN circuitry, bus controller, LAN connector  
LAN  
Modem circuitry (select models), modem connector  
Modem  
1-26  
Product Information  
Service Manual  
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2
Removal and Replacement  
This chapter tells you how to remove and replace the notebook’s components and assemblies. The items  
marked by • in the following table are user-replaceable.  
Table 2-1. Removal Cross-Reference  
Assembly, display (page 2-23)  
•
•
Drive, hard disk (page 2-9)  
Feet, rubber (page 2-12)  
Heat sink (with fan) (page 2-40)  
Keyboard (page 2-16)  
•
•
•
Assembly, speaker (page 2-15)  
Battery, main (page 2-4)  
Card, wireless LAN Mini PCI (page 2-7)  
Case, bottom (page 2-59)  
Case, top (page 2-26)  
•
•
Module, CPU (page 2-44)  
Module, RJ11/1394 (page 2-48)  
Module, SDRAM (page 2-5)  
PCA, antennas (page 2-60)  
PCA, audio (page 2-38)  
CPU module (page 2-44)  
•
•
•
Cover, keyboard (page 2-16)  
Door, Mini PCI (page 2-7)  
PCA, I/R (page 2-36)  
Door, SDRAM (page 2-5)  
Doors, PCMCIA (page 2-60)  
Drive, CD/DVD (page 2-20)  
Drive, floppy (page 2-32)  
PCA, motherboard (page 2-50)  
PCA, switchboard (page 2-19)  
Rubber screw plugs, display (page 2-12)  
•
CAUTION: Always provide proper grounding when performing repairs. Without  
proper grounding, an electrostatic discharge can damage the notebook and its  
components.  
NOTE: Reassembly steps are the reverse of the removal steps. Reassembly notes are included at the  
end of each section below.  
Symbols like these are displayed throughout this chapter to show approximate full-size  
screw outlines. You can use these to verify the sizes of screws before you install them. Installing  
a wrong-size screw can damage the notebook. (The symbol at the left represents an M2.5×4.0mm  
T-head screw.)  
Service Manual  
Removal and Replacement  
2-1  
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Table 2-2. Required Equipment  
•
•
•
0 and 1 Phillips screwdrivers, preferably magnetized  
Small flat-blade screwdriver  
5mm nut driver  
Table 2-3. Recommended Screw Torque Values  
Screw Thread Size  
Torque (cm-kgf)  
Torque (in-lbf)  
M2  
2,0–2,5  
3,5–4,0  
2,5–3,0  
2,5–3,0  
2,5–3,0  
1.7–2.2  
3.0–3.4  
2.2–2.6  
2.2–2.6  
2.2–2.6  
M2.5 (hinges)  
M2.5 (other)  
M3  
Standoff, hex  
2-2  
Removal and Replacement  
Service Manual  
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Disassembly Flowchart  
The following diagram shows the general “path” you will use when disassembling the notebook to  
access any particular component.  
Figure 2-1. Disassembly Flow  
Service Manual  
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Removing the Battery  
(User-Replaceable)  
Required Equipment  
None  
Removal Procedure  
Slide the battery’s release latch, and then pull the battery out of its compartment.  
Figure 2-2. Removing the Battery  
2-4  
Removal and Replacement  
Service Manual  
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Removing an SDRAM Module  
(User-Replaceable)  
The notebook has no system memory built into its motherboard, but has 2 slots for SDRAM modules. One  
slot contains an SDRAM module that was factory installed.  
NOTE: HP Pavilion ze5300, ze5200, ze4300, ze4200, and ze4100, HP nx9010, nx9005 and nx9000,  
Compaq Evo Notebook N1050v and N1010v, and Compaq Presario 2500, 2100, and 1100 notebooks use  
only DDR266 SDRAM modules. Using the wrong type of module prevents the notebook from booting.  
CAUTION: Handle the SDRAM module only by its edges and provide proper grounding, or  
you might damage the module through electrostatic discharge.  
Required Equipment  
1 Phillips screwdriver  
Removal Procedure  
1. Unplug the AC adapter, if present, and then remove the battery.  
2. On the bottom of the notebook, loosen the captive screws holding the SDRAM door, and then remove  
the door.  
3. Press outward on the latches at the sides of the SDRAM module to release it (the SDRAM module  
pops up).  
4. Carefully pull the SDRAM module out of the connector.  
Figure 2-3. Removing an SDRAM Module  
HP Pavilion 4x00, HP nx9005 and nx9000,  
Compaq Evo Notebook N1050v and N1010v, and  
Compaq Presario 2100 and 1100 Models  
Service Manual  
Removal and Replacement  
2-5  
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NOTE: The SDRAM door on HP Pavilion ze5x00, HP nx9010 and nx9008, and Compaq Presario 2500  
models is located in the rear left corner of the notebook bottom, as indicated in Figure 2-4. The procedure  
for removing the SDRAM door and modules is the same for all notebook models.  
Figure 2-4. Removing an SDRAM Module  
HP Pavilion ze5x00, HP nx9010, nx9008, and  
Compaq Presario 2500 Models  
Reassembly Notes  
Carefully press the SDRAM module into the connector at an angle of about 30°, until it is fully  
inserted, and then press down on both sides of the SDRAM module until the latches snap closed.  
2-6  
Removal and Replacement  
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Removing the Wireless LAN Mini PCI Card  
(User-Replaceable)  
Certain notebooks include a wireless LAN Mini PCI card under the Mini PCI door on the bottom of  
the notebook.  
CAUTION: Handle the Mini PCI card only by its edges and provide proper grounding, or you  
might damage the card through electrostatic discharge.  
Required Equipment  
0 Phillips screwdriver  
Removal Procedure  
1. Unplug the AC adapter, if present, and then remove the battery.  
2. On the bottom of the notebook, loosen the captive screws holding the Mini PCI door, and then remove  
the door.  
CAUTION: Be careful when connecting and disconnecting the antenna cables from the Mini PCI  
card. Damaged cables or connectors can degrade notebook performance.  
3. Disconnect the 2 antenna cables from the Mini PCI card.  
4. Press outward on the latches at the sides of the Mini PCI card to release it (the Mini PCI card pops up).  
5. Carefully pull the Mini PCI card out of the connector.  
Figure 2-5. Removing the Mini PCI Card  
HP Pavilion ze4x00, HP nx9005 and nx9000,  
Compaq Evo Notebook N1050v and N1010v, and  
Compaq Presario 2100 and 1100 Models  
Service Manual  
Removal and Replacement  
2-7  
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NOTE: The Mini PCI Card door on HP Pavilion ze5x00, HP nx9010 and HP nx9008, and  
Compaq Presario 2500 models is located in the front center area of the notebook bottom, as indicated in  
Figure 2-6. The procedure for removing the Mini PCI door and card is the same for all notebook models.  
Figure 2-6. Removing the Mini PCI Card  
HP Pavilion ze5x00, HP nx9010 and nx9008, and  
Compaq Presario 2500 Models  
Reassembly Notes  
Carefully press the Mini PCI card into the connector at an angle of about 30°, until it is fully  
inserted, and then press down on both sides of the Mini PCI card until the latches snap closed.  
2-8  
Removal and Replacement  
Service Manual  
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Removing the Hard Disk Drive  
(User-Replaceable)  
Required Equipment  
1 Phillips screwdriver  
Removal Procedure  
NOTE: If you are installing a new hard disk drive, load the factory software and operating system on the  
drive as described in “Recovering the Factory Software”, as shown on the next page.  
1. Unplug the AC adapter, if present, and then remove the battery.  
2. On the bottom of the notebook, remove the hard disk drive rubber screw plugs and  
M2.5×6.0mm screws. (The number of plugs and screws varies by model.)  
3. Carefully pull the hard disk drive out of the notebook.  
Figure 2-7. Removing the Hard Disk Drive  
Service Manual  
Removal and Replacement  
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4. Remove the four M3.0×4.0mm screws from the hard disk drive and hard disk drive tray, and  
then lift the drive out of the tray.  
5. Remove the connector bar from the hard disk drive.  
See note below  
NOTE: Connector bar not used on HP Pavilion ze5x00 series  
Figure 2-8. Removing the Hard Disk Drive Tray  
2-10  
Removal and Replacement  
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Recovering the Factory Software  
The following procedure describes how to recover the notebook’s original operating system and  
drivers. This process can take up to 15 minutes to complete. (For more information about recovering  
the factory software installation, see the readme.txt file in the root directory of the Recovery CDs.)  
CAUTION: Do not interrupt the following process or unplug the AC adapter until the process  
completes.  
1. Connect the AC adapter to the notebook.  
2. Insert the Restore CD (or the Operating System) disk 1 into the notebook’s CD/DVD drive. If the  
notebook is turned off, use a pin or straightened paper clip to press the release switch on the drive door  
to open it.  
3. Turn on or restart the notebook.  
4. When the HP logo appears, press esc to display the Boot menu.  
5. Use the arrow keys to select the CD/DVD drive as the first boot device, and then press enter.  
6. When the dialog box appears, follow the displayed instructions. If prompted, accept the recommended  
partition size.  
To create the Utility partition without installing the factory software, select Advanced, and then select  
not to install the operating system.  
If the hard disk is partitioned into several logical drives, you can install the factory software on drive C  
without affecting other drives. select Advanced and then select to restore only the C partition.  
7. When prompted to reboot the notebook, press ctrl+alt+del, and then follow any instructions that appear.  
8. When the operating system has been installed and while Windows is running, replace the OS CD with  
the Driver Recovery CD. If autorun is not enabled, select Start > Run. Then type  
D:\SWSETUP\APPINSTL\SETUP.EXE (assuming “D:” is your drive designation), and then hit enter.  
9. Follow the on-screen instructions for installing the drivers.  
10. After the drivers have been installed, the application software may be installed.  
Service Manual  
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2-11  
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Replacing Small Parts  
The user can replace the following small parts.  
Table 2-4. Replacing Small Parts  
Part  
Replacement Procedure  
Insert a small flat-blade screwdriver under the rubber screw plug and pry it loose. To replace,  
firmly press the adhesive side of the screw plug into the recess.  
Rubber screw plugs, display  
(on display bezel)  
On the bottom of the notebook, loosen the screws that secure the Mini PCI door to the  
bottom case, and then remove the door.  
Door, Mini PCI  
On the bottom of the notebook, loosen the screws that secure the SDRAM module door to  
the bottom case, and then remove the door.  
Door, memory  
Insert a small flat-blade screwdriver under the foot and pry it loose. To replace, firmly press  
the adhesive side of the foot into the recess.  
Feet, rubber  
(on bottom of notebook)  
Grasp the rubber docking port cover with your fingers and gently remove it. To replace, firmly  
press the docking port cover into the opening in the bottom case.  
Rubber cover, docking port  
(ze4500 only)  
Insert a small flat-blade screwdriver at the top of the cover and gently pry it loose. To  
replace, insert the cover into the modem port opening.  
Cover, modem port  
2-12  
Removal and Replacement  
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Removing the Keyboard Cover  
Required Equipment  
•
•
1 Phillips screwdriver  
Small flat-blade screwdriver  
Removal Procedure  
1. Unplug the AC adapter, if present, and then remove the battery.  
2. Remove the two M2.5×4.0mm hinge cover screws that secure the keyboard cover to the rear of the  
notebook.  
3. Carefully insert a flat-blade screwdriver blade under the keyboard cover near the right end, then near  
the center, then near the left end, and then gently lift up the center of the cover. Gently pry up the hinge  
covers if needed, being careful not to damage the plastics or wireless antenna underneath.  
CAUTION: Be careful not to damage the antenna PCA that is connected to the left and right  
display assembly hinges. Damaging either antenna PCA can degrade notebook performance.  
Service Manual  
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2-13  
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4. If necessary, while holding the center of the cover, carefully insert the flat-blade screwdriver under the  
right side of the display assembly hinge, gently pry up, and then lift the cover out. This procedure might  
need to be repeated on the left side of display assembly hinge to completely remove the cover.  
Figure 2-9. Removing the Keyboard Cover  
NOTE: When removing the keyboard cover on HP Pavilion ze5300 and ze5200, HP nx9010, and  
Compaq Presario 2500 models, disconnect the speaker cable as indicated in Figure 2-10.  
Figure 2-10. Disconnecting the Speaker Cable  
Reassembly Note  
Insert the tabs on the left- and right-center of the panel into the mating slots under the keyboard, and then  
press the panel into place.  
2-14  
Removal and Replacement  
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Removing the Speaker Assembly  
(User-Replaceable)  
NOTE: The following speaker assembly removal procedures apply only to HP Pavilion ze4x00,  
HP nx9005 and nx9000, Compaq Evo Notebook N1050v and N1010v, and Compaq Presario 2100 and  
1100 Series notebooks. The HP Pavilion ze5x00, HP nx9010 and HP nx9008, and Compaq Presario 2500  
Series notebook speakers are integrated into the top case. Refer to the “Removing the Top Case” section  
later in this chapter for procedures on removing the top case and speakers on the HP Pavilion ze5x00,  
HP nx9010 and HP nx9008, and Compaq Presario 2500 Series notebooks.  
Required Equipment  
1 Phillips screwdriver  
Removal Procedure  
1. Unplug the AC adapter, if present, and then remove the battery.  
2. Remove the keyboard cover (page 2-13).  
3. Remove the M2.5×6.0mm screw that secures the speaker assembly to the top case.  
4. Disconnect the 4-wire cable from the switchboard PCA.  
Figure 2-11. Removing the Speaker Assembly  
Service Manual  
Removal and Replacement  
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Removing the Keyboard  
Required Equipment  
1 Phillips screwdriver  
Removal Procedure  
1. Unplug the AC adapter, if present, and then remove the battery.  
2. Remove the keyboard cover (page 2-13).  
3. Remove the four M2.5×4.0mm screws that secure the keyboard to the top case.  
4. Lift up on the keyboard at the switchboard PCA end, and then pull it toward the display assembly to  
release the tabs from the top case.  
5. Turn the keyboard over, and then disconnect the motherboard cable.  
6. Remove the keyboard.  
Reassembly Notes  
CAUTION: Do not excessively bend or fold the keyboard cable. Excessive flexing can  
damage the keyboard cable connectors.  
•
•
Lay the keyboard face down on the top case, forward of its normal position, and then reconnect  
the keyboard cable.  
Slide the metal tabs on the bottom of the keyboard into their slots in the top case, and then lower the  
keyboard into place.  
2-16  
Removal and Replacement  
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Figure 2-12. Removing the Keyboard  
Service Manual  
Removal and Replacement  
2-17  
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NOTE: This section applies only to HP Pavilion ze4x00, HP nx9005 and nx9000,  
Compaq Evo Notebook N1050v and N1010v, and Compaq Presario 2100 and 1100 models.  
Required Equipment  
1 Phillips screwdriver  
Removal Procedure  
1. Unplug the AC adapter, if present, and then remove the battery.  
2. Remove the keyboard cover (page 2-13).  
3. Disconnect both the 2-wire and 4-wire cables that connect the switchboard PCA to the top case  
and speaker assembly, respectively.  
4. Remove the M2.5×4.0mm screw that secures the keyboard, and then switchboard PCA to the  
top case (page 2-16).  
5. Gently lift up on the keyboard, carefully remove the switchboard PCA from the top case, and then  
disconnect the underside motherboard cable.  
Figure 2-13. Removing the Switchboard PCA  
HP Pavilion ze4x00, HP nx9005 and nx9000,  
Compaq Evo Notebook N1050v and N1010v, and  
Compaq Presario 2100 and 1100 Models  
2-18  
Removal and Replacement  
Service Manual  
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Removing the Switchboard PCA  
NOTE: This section applies only to HP Pavilion ze5x00, HP nx9010 and HP nx9008, and  
Compaq Presario 2500 models.  
Required Equipment  
1 Phillips screwdriver  
Removal Procedure  
1. Unplug the AC adapter, if present, and then remove the battery.  
2. Remove the keyboard cover (page 2-13).  
3. Disconnect the 2-wire cable that connects the switchboard PCA to the display lid switch.  
4. Remove the two M2.5×4.0mm screws that secure the switchboard PCA to the top case.  
5. Gently lift up on the rear right edge of the switchboard PCA to disconnect the PCA from the  
motherboard.  
6. Remove the switchboard PCA.  
Figure 2-14. Removing the Switchboard PCA  
HP Pavilion ze5x00,  
HP nx9010 and HP nx9008, and  
Compaq Presario 2500 Models  
Service Manual  
Removal and Replacement  
2-19  
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Removing the CD/DVD Drive  
NOTE: This section applies only to HP Pavilion ze4x00, HP nx9005 and nx9000,  
Compaq Evo Notebook N1050v and N1010v, and Compaq Presario 2100 and 1100 models.  
Required Equipment  
1 Phillips screwdriver  
Removal Procedure  
1. Unplug the AC adapter, if present, and then remove the battery.  
2. Remove these additional assemblies:  
•
•
Keyboard cover (page 2-13)  
Keyboard (page 2-16)  
2-20  
Removal and Replacement  
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3. Remove the 2 screws that secure the CD/DVD drive to the top case and motherboard.  
NOTE: The screws that secure the CD/DVD drive are 2 different sizes. The front screw is a  
M2.5×6.0mm screw. The back screw is a M2.5×4.0mm screw. Make sure these screws are installed in the  
correct locations when reinstalling the CD/DVD drive.  
4. Place your index finger in the top case opening, and then push out on the CD/DVD drive to release it  
from the motherboard.  
5. Remove the CD/DVD drive.  
Figure 2-15. Removing the CD/DVD Drive  
HP Pavilion ze4x00, HP nx9005 and nx9000,  
Compaq Evo Notebook N1050v and N1010v, and  
Compaq Presario 2100 and 1100 Models  
Service Manual  
Removal and Replacement  
2-21  
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NOTE: This section applies only to HP Pavilion ze5x00, HP nx9010 and HP nx9008, and  
Compaq Presario 2500 models.  
Required Equipment  
1 Phillips screwdriver  
Removal Procedure  
1. Unplug the AC adapter, if present, and then remove the battery.  
2. Remove these additional assemblies:  
•
•
Keyboard cover (page 2-13)  
Keyboard (page 2-16)  
3. Remove the two M2.5×6.0mm screws that secure the CD/DVD drive to the top case and motherboard.  
4. Place your index finger in the top case opening and push out on the CD/DVD drive to release it from  
the motherboard.  
5. Remove the CD/DVD drive.  
Figure 2-16. Removing the CD/DVD Drive  
HP Pavilion ze5x00,  
HP nx9010 and HP nx9008, and  
Compaq Presario 2500 Models  
2-22  
Removal and Replacement  
Service Manual  
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Removing the Display Assembly  
(Authorized Service Providers Only)  
Required Equipment  
1 Phillips screwdriver  
Removal Procedure  
1. Unplug the AC adapter, if present, and then remove the battery.  
2. Remove the keyboard cover (page 2-13).  
3. Remove the two M2.5×6.0mm retaining screws from the notebook rear panel.  
4. Remove the M2.5×4.0mm screws from the left and right antenna PCAs. Relocate the antenna PCAs  
away from the display assembly hinges.  
5. Disconnect the display assembly cable from the motherboard.  
6. Remove the six M2.5×6.0mm retaining screws that secure the display assembly to the top case.  
(Note that there is a grounding strap at the left hinge.)  
7. Lift the display assembly off of the notebook.  
Service Manual  
Removal and Replacement  
2-23  
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Figure 2-17. Removing the Display Assembly  
2-24  
Removal and Replacement  
Service Manual  
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Reassembly Notes  
NOTE: After replacing the display assembly or motherboard, you must use the Service Utilities floppy  
disk to reprogram the EEPROM on the motherboard for the new display.  
1. Download the notebook series service package from the Partnership Web site (see page vii), and  
then create a Service Utilities floppy disk as described in the package’s Readme file.  
2. Plug in an AC adapter.  
3. Insert the Service Utilities floppy disk in the floppy drive. If the unit has no internal floppy drive,  
connect a USB floppy drive.  
4. Turn on the notebook.  
5. When you see the HP logo, press esc to display the boot menu, then boot from the floppy drive.  
6. Select the option to update the display/LCD identification stored on the motherboard.  
•
•
Make sure you connect the grounding strap to the left display assembly hinge.  
When connecting the left and right antenna PCAs, make sure they are parallel with the display assembly  
hinges.  
Service Manual  
Removal and Replacement  
2-25  
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Removing the Top Case  
(Authorized Service Providers Only)  
NOTE: This section applies only to HP Pavilion ze4x00, HP nx9005 and nx9000,  
Compaq Evo Notebook N1050v and N1010v, and Compaq Presario 2100 and 1100 models.  
Required Equipment  
1 Phillips screwdriver  
Removal Procedure  
1. Unplug the AC adapter, if present, and remove the battery.  
2. Remove these additional assemblies:  
•
•
•
•
•
•
•
Hard disk drive (page 2-9)  
Keyboard cover (page 2-13)  
Speaker assembly (page 2-23)  
Keyboard (page 2-16)  
Switchboard PCA (page 2-19)  
CD/DVD drive (page 2-20)  
Display assembly (page 2-23)  
2-26  
Removal and Replacement  
Service Manual  
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3. Turn the notebook bottom side up with the front facing forward.  
4. Remove the following M2.5×4.0mm screws:  
•
•
One from the battery bay  
One from the hard disk drive bay  
5. Remove the remaining 14 M2.5×6.0mm screws.  
6. Turn the notebook top side up with the rear panel facing forward.  
7. Remove the two M2.5×4.0mm screws from the rear panel.  
8. Remove the two M2.5×6.0mm screws from the top case.  
9. Lift the top case off of the notebook and then disconnect the touch pad cable from the motherboard.  
Figure 2-18. Removing the Top Case  
HP Pavilion ze4x00, HP nx9005 and nx9000,  
Compaq Evo Notebook N1050v and N1010v, and  
Compaq Presario 2100 and 1100 Models  
Service Manual  
Removal and Replacement  
2-27  
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NOTE: This section applies only to HP Pavilion ze5x00, HP nx9010 and HP nx9008, and  
Compaq Presario 2500 models.  
Required Equipment  
1 Phillips screwdriver  
Removal Procedure  
1. Unplug the AC adapter, if present, and then remove the battery.  
2. Remove these additional assemblies:  
•
•
•
•
•
•
•
Hard disk drive (page 2-9)  
Keyboard cover (page 2-13)  
Speaker assembly (page 2-15)  
Keyboard (page 2-16)  
Switchboard PCA (page 2-19)  
CD/DVD drive (page 2-20)  
Display assembly (page 2-23)  
2-28  
Removal and Replacement  
Service Manual  
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3. Turn the notebook bottom side up with the front facing forward.  
4. Remove the following 16 screws:  
•
•
•
•
•
•
Six M2.5×7.0mm screws on the rear edge of the notebook  
Two M2.5×6.0mm screws on each side of the docking connector  
One M2.5×6.0mm screw behind the battery bay  
Three M2.5×7.0mm screws around the middle fan vent  
One M2.5×4.0mm screw in the battery bay  
Three M2.5×7.0mm screws on the front edge of the notebook  
CAUTION: The 16 screws removed in step 4 are 3 different lengths. Be sure to note of the  
correct location of each screw as it is removed and install it in the correct location. Failure to  
follow this caution can result in damage to the notebook.  
Figure 2-19. Removing the Top Case Screws  
HP Pavilion ze5x00,  
HP nx9010 and HP nx9008, and  
Compaq Presario 2500 Models  
Service Manual  
Removal and Replacement  
2-29  
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5. Turn the notebook top side up with the rear panel facing forward.  
6. Remove the two M2.5×7.0mm screws from the rear of the bottom case.  
Figure 2-20. Removing the Top Case Screws  
HP Pavilion ze5x00,  
HP nx9010 and HP nx9008, and  
Compaq Presario 2500 Models  
2-30  
Removal and Replacement  
Service Manual  
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7. Position the notebook so the front faces forward.  
8. Disconnect the floppy drive flex cable from the low insertion force (LIF) connector to which it is  
connected.  
9. Release the ZIF connector to which the TouchPad cable is connected, and then disconnect the  
TouchPad cable from the system board.  
10. Remove the following 4 screws:  
•
•
•
One M2.5×7.0mm screw next to the TouchPad cable  
Two M2.5×6.0mm screws in the center of the top case  
One M2.5×4.0mm screw on the right side of the top case  
CAUTION: The 4 screws removed in step 10 are 3 different lengths. Be sure to note of the  
correct location of each screw as it is removed and install it in the correct location. Failure to  
follow this caution can result in damage to the notebook.  
11. Lift the top case off of the notebook.  
Figure 2-21. Removing the Top Case  
HP Pavilion ze5x00,  
HP nx9010 and HP nx9008, and  
Compaq Presario 2500 Models  
Service Manual  
Removal and Replacement  
2-31  
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Removing the Floppy Drive  
(Authorized Service Providers Only)  
NOTE: This section applies only to HP Pavilion ze4x00, HP nx9005 and nx9000,  
Compaq Evo Notebook N1050v and N1010v, and Compaq Presario 2100 and 1100 models.  
Required Equipment  
1 Phillips screwdriver  
Removal Procedure  
1. Unplug the AC adapter, if present, and remove the battery.  
2. Remove these additional assemblies:  
•
•
•
•
•
•
Hard disk drive (page 2-9)  
Keyboard cover (page 2-13)  
Keyboard (page 2-16)  
Switchboard PCA (page 2-19)  
Display assembly (page 2-23)  
Top case (page 2-26)  
2-32  
Removal and Replacement  
Service Manual  
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3. Remove the two M2.5×4.0mm screws (right side) that secure the hard disk drive guide to the  
motherboard. (Note that the screws (left side) are missing. These screws were removed during the  
top case removal procedure.)  
4. Disconnect the motherboard cable.  
5. Remove the two M2.5×4.0mm screws that secure the floppy drive to the motherboard.  
6. Remove the floppy drive.  
Figure 2-22. Removing the Floppy Drive  
HP Pavilion ze4x00, HP nx9005 and nx9000,  
Compaq Evo Notebook N1050v and N1010v, and  
Compaq Presario 2100 and 1100 Models  
Reassembly Notes  
CAUTION: Do not excessively bend or fold the floppy drive cable. Excessive flexing can  
damage the floppy drive cable connections.  
•
•
Connect the floppy drive cable to the motherboard prior to replacing the floppy drive and hard disk  
drive guide.  
When replacing the hard disk drive guide, do not secure the left side to the motherboard. The left side  
of the guide gets secured during the top case replacement procedure.  
Service Manual  
Removal and Replacement  
2-33  
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NOTE: This section applies only to HP Pavilion ze5x00, HP nx9010 and HP nx9008, and  
Compaq Presario 2500 models.  
Required Equipment  
•
1 Phillips screwdriver  
Removal Procedure  
1. Unplug the AC adapter, if present, and then remove the battery.  
2. Remove these additional assemblies:  
•
•
•
•
•
•
Hard disk drive (page 2-9)  
Keyboard cover (page 2-13)  
Keyboard (page 2-16)  
Switchboard PCA (page 2-19)  
Display assembly (page 2-23)  
Top case (page 2-26)  
3. Remove the insulating tape that secures the floppy drive flex cable to the TouchPad bracket on  
the top case.  
4. Remove the four M2.5×6.0mm screws that secure the floppy drive and floppy drive bezel to  
the top case.  
5. Remove the floppy drive.  
6. Remove the M2.0×3.0mm screw that secures the floppy drive bezel to the floppy drive.  
7. Remove the floppy drive bezel.  
2-34  
Removal and Replacement  
Service Manual  
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Figure 2-23. Removing the Floppy Drive  
HP Pavilion ze5x00,  
HP nx9010 and HP nx9008, and  
Compaq Presario 2500 Models  
Reassembly Notes  
CAUTION: Do not excessively bend or fold the floppy drive cable. Excessive flexing can  
damage the floppy drive cable connections.  
Service Manual  
Removal and Replacement  
2-35  
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Removing the Infrared (I/R) PCA  
(Authorized Service Providers Only)  
Required Equipment  
1 Phillips screwdriver  
Removal Procedure  
1. Unplug the AC adapter, if present, and then remove the battery.  
2. Remove these additional assemblies:  
•
•
•
•
•
•
Hard disk drive (page 2-9)  
Keyboard cover (page 2-13)  
Keyboard (page 2-16)  
Switchboard PCA (page 2-19)  
Display assembly (page 2-23)  
Top case (page 2-26)  
2-36  
Removal and Replacement  
Service Manual  
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3. Disconnect the I/R PCA cable from the motherboard.  
4. Remove the two M2.5×4.0mm screws that secure the I/R PCA to the bottom case.  
5. Remove the I/R PCA.  
Figure 2-24. Removing the I/R PCA  
Reassembly Note  
CAUTION: Use care when handling the I/R PCA cable. Damaging the cable can degrade  
notebook performance.  
Make sure you route the I/R PCA cable between the left screw hole and the bottom case.  
Service Manual  
Removal and Replacement  
2-37  
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Removing the Audio PCA  
(Authorized Service Providers Only)  
NOTE: The following audio PCA removal instructions apply only to HP Pavilion ze5300 and ze5200,  
HP nx9010, and Compaq Presario 2500 models.  
Required Equipment  
1 Phillips screwdriver  
Removal Procedure  
1. Unplug the AC adapter, if present, and then remove the battery.  
2. Remove these additional assemblies:  
•
•
•
•
•
•
Hard disk drive (page 2-9)  
Keyboard cover (page 2-13)  
Keyboard (page 2-16)  
Switchboard PCA (page 2-19)  
Display assembly (page 2-23)  
Top case (page 2-26)  
3. Disconnect the audio PCA cable from the motherboard.  
4. Remove the audio PCA cable from the clip on the bottom case.  
2-38  
Removal and Replacement  
Service Manual  
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5. Remove the two M2.0×3.0mm flathead screws that secure the audio PCA shield to the  
bottom case.  
6. Remove the audio PCA shield.  
7. Remove the M2.0×3.0mm flathead screw that secures the audio PCA to the bottom case.  
8. Remove the audio PCA.  
Figure 2-25. Removing the Audio PCA  
Reassembly Note  
CAUTION: Use care when handling the audio PCA cable. Damaging the cable can degrade  
notebook performance.  
Make sure you route the audio PCA cable into the clip on the bottom case.  
Service Manual  
Removal and Replacement  
2-39  
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Removing the Heat Sink (with Fan)  
(Authorized Service Providers Only)  
NOTE: This section applies only to HP Pavilion ze4x00, HP nx9005 and nx9000,  
Compaq Evo Notebook N1050v and N1010v, and Compaq Presario 2100 and 1100 models.  
Required Equipment  
0 Phillips screwdriver  
Removal Procedure  
1. Unplug the AC adapter, if present, and then remove the battery.  
2. Remove these additional assemblies:  
•
•
•
•
•
•
Hard disk drive (page 2-9)  
Keyboard cover (page 2-13)  
Keyboard (page 2-16)  
Switchboard PCA (page 2-19)  
Display assembly (page 2-23)  
Top case (page 2-26)  
2-40  
Removal and Replacement  
Service Manual  
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3. Remove the three M2.5×4.0mm retaining screws.  
4. Lift up on the heat sink (with fan), and then disconnect the fan cable from the motherboard.  
Figure 2-26. Removing the Heat Sink (with Fan)  
HP Pavilion ze4x00, HP nx9005 and nx9000,  
Compaq Evo Notebook N1050v and N1010v, and  
Compaq Presario 2100 and 1100 Models  
CAUTION: Do not spin the fan blades with your finger or you could damage the fan’s bearings.  
Reassembly Notes  
•
If the thermal pad is damaged, use a sharp knife or scraper to carefully remove it from the heat sink, and  
then attach a new thermal pad.  
•
Install the heat sink screws in this order:  
1. Install all 3 screws lightly.  
2. Fully tighten the screws in the order marked on the heat sink.  
Service Manual  
Removal and Replacement  
2-41  
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NOTE: This section applies only to HP Pavilion ze5x00, HP nx9010 and HP nx9008, and  
Compaq Presario 2500 models.  
Required Equipment  
0 Phillips screwdriver  
Removal Procedure  
1. Unplug the AC adapter, if present, and then remove the battery.  
2. Remove these additional assemblies:  
•
•
•
•
•
•
Hard disk drive (page 2-9)  
Keyboard cover (page 2-13)  
Keyboard (page 2-16)  
Switchboard PCA (page 2-19)  
Display assembly (page 2-23)  
Top case (page 2-26)  
2-42  
Removal and Replacement  
Service Manual  
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3. Disconnect the 2 fan cables from the motherboard.  
4. Remove the 4 retaining M2.0×5.0mm screws in the “1,” “2,” “3,” “4” sequence stamped on the  
heat sink.  
5. Lift up on the heat sink (with fan).  
Figure 2-27. Removing the Heat Sink (with Fan)  
HP Pavilion ze5x00,  
HP nx9010 and HP nx9008, and  
Compaq Presario 2500 Models  
CAUTION: Do not spin the fan blades with your finger or you could damage the fan’s bearings.  
Reassembly Notes  
•
If the thermal pad is damaged, use a sharp knife or scraper to carefully remove it from the heat sink, and  
then attach a new thermal pad.  
•
Install the heat sink screws in this order:  
1. Install all 4 screws lightly.  
2. Fully tighten the screws in the order stamped on the heat sink.  
Service Manual  
Removal and Replacement  
2-43  
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Removing the CPU Module  
(Authorized Service Providers Only)  
Required Equipment  
Small flat-blade screwdriver  
NOTE: This section applies only to HP Pavilion ze4x00, HP nx9005 and nx9000,  
Compaq Evo Notebook N1050v and N1010v, and Compaq Presario 2100 and 1100 models.  
Removal Procedure  
1. Unplug the AC adapter, if present, and then remove the battery.  
2. Remove these additional assemblies:  
•
•
•
•
•
•
•
Hard disk drive (page 2-9)  
Keyboard cover (page 2-13)  
Keyboard (page 2-16)  
Switchboard PCA (page 2-19)  
Display assembly (page 2-23)  
Top case (page 2-26)  
Heat sink (page 2-40)  
2-44  
Removal and Replacement  
Service Manual  
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3. Turn the lock screw one-half turn counterclockwise to release the CPU module (you should hear a  
light snap). Carefully lift the CPU module off of its socket on the motherboard.  
Figure 2-28. Removing the CPU Module  
HP Pavilion ze4x00, HP nx9005 and nx9000,  
Compaq Evo Notebook N1050v and N1010v, and  
Compaq Presario 2100 and 1100 Models  
Reassembly Notes  
CAUTION: Each time you install a new CPU module, you must also replace the heat sink’s  
thermal pad to maintain optimum heat transfer. Use a sharp knife or scraper to carefully remove  
the old thermal pad from the heat sink, and then attach the new thermal pad.  
•
•
The CPU module is keyed for installation, and can be inserted only one way.  
Carefully insert the CPU module into the motherboard, and then turn the lock screw one-half turn  
clockwise to secure the CPU module.  
•
Be sure to replace the thermal pad on the heat sink, as described in the reassembly notes on  
page 2-41.  
Service Manual  
Removal and Replacement  
2-45  
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NOTE: This section applies only to HP Pavilion ze5x00, HP nx9010 and HPnx9008, and  
Compaq Presario 2500 models.  
Removal Procedure  
1. Unplug the AC adapter, if present, and then remove the battery.  
2. Remove these additional assemblies:  
•
•
•
•
•
•
•
Hard disk drive (page 2-9)  
Keyboard cover (page 2-13)  
Keyboard (page 2-16)  
Switchboard PCA (page 2-19)  
Display assembly (page 2-23)  
Top case (page 2-26)  
Heat sink (page 2-40)  
2-46  
Removal and Replacement  
Service Manual  
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3. Slide the front tip of the locking arm slightly to the right, and then swing it up and back.  
4. Carefully lift the CPU module off of its socket on the motherboard.  
Figure 2-29. Removing the CPU Module  
HP Pavilion ze5x00,  
HP nx9010 and HPnx9008, and  
Compaq Presario 2500 Models  
Reassembly Notes  
CAUTION: Each time you install a new CPU module, you must also replace the heat sink’s  
thermal pad to maintain optimum heat transfer. Use a sharp knife or scraper to carefully  
remove the old thermal pad from the heat sink, and then attach the new thermal pad.  
•
•
The CPU module is keyed for installation, and can be inserted only one way.  
Carefully insert the CPU module into the motherboard, and then swing the locking arm forward  
and down. Make sure the clip on the right side of the CPU module socket secures the locking arm.  
•
Be sure to replace the thermal pad on the heat sink, as described in the reassembly notes on  
page 2-41.  
Service Manual  
Removal and Replacement  
2-47  
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Removing the RJ11/1394 Connector Module  
(Authorized Service Providers Only)  
NOTE: The following RJ11/1394 connector module removal instructions apply only to  
HP Pavilion ze5x00, HP nx9010 and HP nx9008, and Compaq Presario 2500 models.  
Required Equipment  
Small flat-blade screwdriver  
Removal Procedure  
1. Unplug the AC adapter, if present, and then remove the battery.  
2. Remove these additional assemblies:  
•
•
•
•
•
•
•
Hard disk drive (page 2-9)  
Keyboard cover (page 2-13)  
Keyboard (page 2-16)  
Switchboard PCA (page 2-19)  
Display assembly (page 2-23)  
Top case (page 2-26)  
Heat sink (page 2-40)  
2-48  
Removal and Replacement  
Service Manual  
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3. Remove the 4 screws that secure the hard disk drive guide to the bottom case.  
NOTE: The 4 screws that secure the hard disk drive guide are 2 different sizes. The screw in the upper  
left corner is a M2.5x6.0mm screw. The remaining 3 screws are M2.0×4.0mm screws. Make sure these  
screws are installed in the correct locations when reinstalling the hard disk drive guide.  
4. Remove the hard disk drive guide.  
5. Disconnect the modem cable from the motherboard.  
6. Disconnect the 1394 cable from the motherboard.  
7. Remove the M2.5×6.0mm screw that secures the RJ11/1394 connector module to the bottom case.  
8. Remove the RJ11/1394 connector module.  
Figure 2-30. Removing the RJ11/1394 Connector Module  
HP Pavilion ze5x00,  
HP nx9010 and HP nx9008, and  
Compaq Presario 2500 Models  
Service Manual  
Removal and Replacement  
2-49  
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Removing the Motherboard  
(Authorized Service Providers Only)  
NOTE: This section applies only to HP Pavilion ze4x00, HP nx9005 and nx9000,  
Compaq Evo Notebook N1050v and N1010v, and Compaq Presario 2100 and 1100 models.  
Required Equipment  
1 Phillips screwdriver  
Removal Procedure  
NOTE: Before Replacing the Motherboard  
If possible, record the computer’s electronic serial number before you replace the motherboard. You will  
then store the electronic serial number in the EEPROM on the new motherboard using the Service Utility  
floppy disk.  
1. Download the notebook service package from the Partnership Web site (see page vii), and then  
create a Service Utilities floppy disk as described in the package’s Readme file.  
2. Plug in an AC adapter.  
3. Insert the Service Utilities floppy disk in the floppy drive.  
4. Turn on the notebook. When the HP logo appears (on either the built-in display or the  
external monitor), press esc to display the boot menu, and then choose Removable Device and  
boot from the floppy disk.  
5. Select the Serial Number option from the boot menu.  
6. When prompted, type A for the automatic update option. This stores the current system data from  
the old motherboard on the floppy disk.  
1. Unplug the AC adapter, if present, and then remove the battery.  
2. Remove these additional assemblies:  
•
•
•
•
•
•
•
•
Hard disk drive (page 2-9)  
Keyboard cover (page 2-13)  
Keyboard (page 2-16)  
CD/DVD drive (page 2-20)  
Display assembly (page 2-23)  
Top case (page 2-26)  
Floppy drive (page 2-32)  
Heat sink (page 2-40)  
2-50  
Removal and Replacement  
Service Manual  
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CAUTION: Wireless Models  
Be careful when removing and attaching antenna cables. Damage to cables or connectors can degrade  
performance.  
3. Wireless models only. Remove the Mini PCI door and unplug the 2 antenna cables from the  
Mini PCI card. Do not remove the Mini PCI card at this time.  
4. Remove the four M2.5×4.0mm screws that attach the motherboard to the bottom case.  
5. From the back of the notebook, remove the 6 standoffs (2 each from the external monitor port,  
serial port, and parallel port).  
6. Remove the antenna cable from the metal holder on the motherboard.  
7. Carefully lift the motherboard out of the bottom case.  
8. If present, remove the modem port cover.  
Figure 2-31. Removing the Motherboard  
HP Pavilion ze4x00, HP nx9005 and nx9000,  
Compaq Evo Notebook N1050v and N1010v, and  
Compaq Presario 2100 and 1100 Models  
Service Manual  
Removal and Replacement  
2-51  
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NOTE: This section applies only to HP Pavilion 5x00, HP nx9010, HP nx9008, and  
Compaq Presario 2500 models.  
Required Equipment  
1 Phillips screwdriver  
Removal Procedure  
NOTE: Before Replacing the Motherboard  
If possible, record the computer’s electronic serial number before you replace the motherboard. You will  
then store the electronic serial number in the EEPROM on the new motherboard using the Service Utility  
floppy disk.  
1. Download the notebook service package from the Partnership Web site (see page vii), and create a  
Service Utilities floppy disk as described in the package’s Readme file.  
2. Plug in an AC adapter.  
3. Insert the Service Utilities floppy disk in the floppy drive.  
4. Turn on the notebook. When the HP logo appears (on either the built-in display or the external  
monitor), press esc to display the boot menu, and then choose Removable Device and boot from the  
floppy disk.  
5. Select the Serial Number option from the boot menu.  
6. When prompted, type A for the automatic update option. This stores the current system data from  
the old motherboard on the floppy disk.  
1. Unplug the AC adapter, if present, and then remove the battery.  
2. Remove these additional assemblies:  
•
•
•
•
•
•
•
•
Hard disk drive (page 2-9)  
Keyboard cover (page 2-13)  
Keyboard (page 2-16)  
CD/DVD drive (page 2-20)  
Display assembly (page 2-23)  
Top case (page 2-26)  
Heat sink (page 2-40)  
Floppy drive (page 2-32)  
2-52  
Removal and Replacement  
Service Manual  
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CAUTION: Wireless Models  
Be careful when removing and attaching antenna cables. Damage to cables or connectors can degrade  
performance.  
3. Wireless models only: Remove the Mini PCI door, and then unplug the 2 antenna cables from the Mini  
PCI card. Do not remove the Mini PCI card at this time.  
4. Remove the two M2.0×4.0mm screws that secure the PCMCIA assembly to the bottom case.  
5. Remove the 4 screws that secure the hard disk drive guide to the bottom case.  
NOTE: The 4 screws that secure the hard disk drive guide are 2 different sizes. The screw in the upper  
left corner is a M2.5×6.0mm screw. The remaining 3 screws are M2.0×4.0mm screws. Make sure these  
screws are installed in the correct locations when reinstalling the hard disk drive guide.  
6. Remove the hard disk drive guide.  
Figure 2-32. Removing the Hard Disk Drive Guide  
Service Manual  
Removal and Replacement  
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7. Disconnect the modem board cable from the motherboard.  
8. Disconnect the 1394 board cable from the motherboard.  
9. Disconnect the fan cable from the motherboard and remove the fan.  
10. Disconnect the audio board cable from the motherboard.  
Figure 2-33. Disconnecting the Motherboard Cables  
2-54  
Removal and Replacement  
Service Manual  
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11. Remove the four M5.0×10mm standoffs from the notebook rear panel (2 on each side of the parallel  
and external monitor connectors).  
12. Remove the three M2.5×6.0mm screws that secure the CD/DVD drive rear alignment rail to the bottom  
case.  
13. Remove the CD/DVD drive rear alignment rail.  
14. Remove the 2 screws that secure the CD/DVD drive front alignment rail to the bottom case.  
NOTE: The 2 screws that secure the CD/DVD drive front alignment rail to the bottom case are  
2 different sizes. The screw that secures the left side of the rail is a M2.0×4.0mm screw. The screw that  
secures the right side of the rail is a M2.5×6.0mm countersink screw. Make sure these screws are  
installed in the correct locations when reinstalling the CD/DVD drive front alignment rail.  
15. Remove the CD/DVD drive front alignment rail.  
16. Remove the two M2.5×6.0mm countersink screws (one on the front edge of the motherboard, the other  
on the left edge of the motherboard) that secure the motherboard to the bottom case.  
17. Remove the two M2.0×5.0mm screws that secure the motherboard to the bottom case on the back edge  
of the motherboard.  
18. Remove the antenna cable from the metal holder on the motherboard.  
19. Carefully lift the motherboard out of the bottom case.  
20. If present, remove the modem port cover.  
Service Manual  
Removal and Replacement  
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Figure 2-34. Removing the Motherboard  
2-56  
Removal and Replacement  
Service Manual  
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Reassembly Notes  
NOTE: After replacing the display assembly or motherboard, you must use the Service Utilities floppy  
disk to reprogram the EEPROM on the motherboard for the new display.  
1. Download the notebook Series service package from the Partnership Web site (see page vii), and  
create a Service Utilities floppy disk as described in the package’s Readme file.  
2. Plug in an AC adapter.  
3. Insert the Service Utilities floppy disk in the floppy drive. If the unit has no internal floppy drive,  
connect a USB floppy drive.  
4. Turn on the notebook.  
5. When you see the HP logo, press esc to display the boot menu, and then boot from the floppy drive.  
6. Select the option to update the display/LCD identification stored on the motherboard.  
If you are replacing the CPU module, you must also replace the thermal pad on the heat sink  
(see page 2-41).  
Wireless Models Only  
•
Before installing the motherboard, make sure the round coaxial cables from the antenna PCAs are held  
in place by the clips in the bottom case.  
•
Make sure there is sufficient length to the front antenna PCA cables so they can easily be connected to  
the Mini PCI card.  
Reassembly Procedure  
CAUTION: Be extremely careful when replacing the motherboard. The motherboard has EMI  
springs attached to it that can bend very easily. Bending any EMI spring could cause a  
motherboard short.  
NOTE: Reprogramming the BIOS IC  
A new BIOS IC contains only enough basic programming to enable the notebook to boot. After installing  
a new motherboard, you must reprogram the BIOS IC, preferably with the latest  
BIOS—(see page 2-60.)  
Service Manual  
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21. Remove the following components from the old motherboard, and then install onto the new  
motherboard:  
•
•
•
CPU module  
Wireless LAN Mini PCI card (if present)  
SDRAM modules  
22. Follow the reassembly notes in the section entitled “Removing the Motherboard” on page 2-50.  
NOTE: After Replacing the Motherboard  
If present, insert the modem port cover into the modem port opening. Afterwards, you must use  
the Service Utility floppy disk to store the system data and display information in the EEPROM on the  
new motherboard. To do so:  
1. Plug in an AC adapter.  
2. Insert the Service Utilities floppy disk in the floppy drive.  
3. Turn on the notebook.  
4. If you hear 5 beeps, press F1 to update the display data stored on the motherboard. Let the notebook  
reboot, and then go to the next step.  
5. Select the Serial Number option from the boot menu.  
6. If you successfully stored system data on the floppy disk before removing the old motherboard,  
type A for the automatic update. This restores the old system data on the new motherboard.  
If you did not store system data, type M for the manual update option. Enter the serial number from the  
bottom of the notebook—you might have to contact an HP support center to do this.  
2-58  
Removal and Replacement  
Service Manual  
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Replacing Components on a Bottom Case  
Reassembly Procedure  
1. Transfer the plastic wireless panel, and if present, the docking port cover from the old bottom case to  
the new bottom case.  
2. Install a new Microsoft Product ID label.  
3. Transfer the old serial number label, and then install a new overlay, or create a new serial number label  
using the steps below.  
4. Follow the “Reassembly Notes” on page 2-52.  
Installing a New Serial Number Label  
Download the latest version of the serial number label template (Microsoft Word format) from the  
Partnership Web site (see page vii) under Support/Service in Technical Support Information. The latest  
version includes fields for warranty period and manufacturing location. Store the template with other  
Word templates on a PC connected to a laser printer.  
5. Open a new document based on the serial label template.  
6. Enter the information from the old serial label, and then print the new label on plain white paper.  
(The new label does not have barcodes.)  
7. Carefully cut out the new serial label just inside the border, and then place it into the inner recess in the  
bottom case. The bottom of the label goes toward the front of the case.  
8. Make sure all regulatory labels that were on the old bottom case are also on the new bottom case.  
9. While holding the paper label in place, attach a serial label overlay into the outer recess. The overlay  
covers and protects the serial label.  
HP Serial Number (S)TW711A1234  
1YR  
(1P) F2072 W EA MFG TW711A1234  
Made in Taiwan  
Figure 2-35. Example of Serial Number Label  
Service Manual  
Removal and Replacement  
2-59  
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Replacing the Left and Right Antennas  
If you need to remove or replace an antenna, see the figure below.  
CAUTION: Handle the connector ends of the antennas carefully. Failure to do so could degrade  
notebook performance.  
Handle the antenna routing metal tabs in the bottom case carefully. These tabs can be easily  
broken.  
1. Carefully remove both antennas from the old bottom case.  
2. Route both antenna cables through the new bottom case as shown below. Make sure you leave enough  
room at the cable connector end to connect to the Mini PCI card.  
Figure 2-36. Replacing the Antennas  
Replacing a PCMCIA Door  
If you need to remove or replace a PCMCIA door, see the figure below.  
Figure 2-37. Removing a PCMCIA Door  
2-60  
Removal and Replacement  
Service Manual  
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Repairing the BIOS IC  
(Authorized Service Providers Only)  
The notebook’s BIOS IC cannot be replaced separately. If it is defective, you must replace the  
motherboard. In some cases, however, you might be able to reprogram a malfunctioning BIOS IC  
using either e-DiagTools for Windows, a BIOS floppy disk, or a Crisis Recovery floppy disk.  
If the notebook will boot sufficiently, use e-DiagTools for Windows or a BIOS floppy disk to reprogram  
the BIOS IC. If you cannot boot the notebook adequately, use a Crisis Recovery floppy disk. See below for  
instructions for all 3 methods.  
Using e-DiagTools for Windows  
CAUTION: The BIOS update completely replaces the previous BIOS, so follow these directions  
exactly or you might damage the notebook. The BIOS update also resets the configurations in  
the BIOS Setup utility—except for BIOS passwords—so record these before performing the  
update.  
Update the notebook’s BIOS as follows:  
1. In Windows, exit any programs that are running.  
2. Undock the notebook if it is docked, and remove any PCMCIA cards from it.  
3. Connect the AC adapter to the notebook.  
4. Connect any cables or equipment needed to connect to the Internet.  
5. Select Start > Programs (or All Programs) > Hewlett-Packard > Notebook > HP e-DiagTools >  
e-DiagTools for Windows.  
6. Select Update, > Download New > OK. Follow the instructions that appear. Once the update process  
begins, do not interrupt it.  
7. The first time you make an Internet connection from this program on a particular unit, select Change  
Settings in the Connect window to define your connection settings.  
8. When the process completes, press the power button to reset the notebook.  
BIOS updates are available from the HP Business Support Web site http://www.hp.com/go/bizsupport.  
Installation utilities and instructions for creating a BIOS floppy disk are provided with the updates.  
Service Manual  
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Using a BIOS Floppy Disk  
If you do not have a BIOS floppy disk, download the package from the Partnership Web site (see page vii)  
under Product Support Information in the Service and Support Library. Follow the instructions for creating  
the BIOS floppy disk.  
CAUTION: Make sure to use the correct BIOS floppy disk for the notebook model you are  
repairing. The program does not verify the notebook model, so you could accidentally install the  
wrong BIOS.  
1. Insert the BIOS floppy disk in the floppy disk drive.  
2. Turn on the notebook and allow it to boot from the BIOS floppy disk.  
If the notebook does not turn on at all, do the following to boot from the BIOS floppy disk:  
a. Unplug the AC adapter.  
b. Press and hold Fn+B.  
c. Plug in the AC adapter.  
d. Release Fn+B.  
NOTE: If the notebook will not boot from the BIOS floppy disk, try plugging the boot-block jumper into  
the notebook’s parallel port. See the wiring diagram below.  
3. The display goes blank for a minute or more while the BIOS is reprogrammed.  
NOTE: If you plugged in a boot block jumper, unplug it before the notebook automatically reboots.  
4. After the BIOS reprograms itself, check the BIOS version to make sure it is the latest version.  
If necessary, download the latest BIOS version and reprogram the BIOS IC.  
1
13  
25  
14  
Figure 2-38. Boot-Block Jumper  
2-62  
Removal and Replacement  
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Removing Other Components  
(Authorized Service Providers Only)  
Required Equipment  
•
•
0 and 1 Phillips screwdrivers  
Small flat-blade screwdriver  
Removal Procedure  
1. Unplug the AC adapter, if present, and then remove the battery.  
2. Remove the assemblies, and then follow the additional steps listed in the table below.  
Table 2-5. Removing Components  
Component  
Removal Procedure  
Additional Steps  
Keyboard cover(page 2-13)  
Speaker (page 2-15)  
Keyboard (page 2-16)  
Switchboard PCA(page 2-19)  
CD/DVD (page 2-20  
Display (page 2-23)  
Reassembly Notes: After replacing the CMOS  
battery, set the correct time and date using the  
BIOS Setup utility or Date/Time in the Control  
Panel.  
Battery, CMOS  
Top case (page 2-26)  
Floppy (page 2-32)  
Heat sink (page 2-40)  
Motherboard (page 2-50)  
See page 2-3  
Case, bottom  
Case, top  
See page 2-3  
See page 2-3  
See page 2-44  
See page 2-23.  
CD/DVD drive  
CPU module  
Display assembly  
Doors, PCMCIA  
Keyboard cover(page 2-13)  
Speaker (page 2-15)  
Keyboard (page 2-16)  
Switchboard PCA(page 2-19)  
CD/DVD (page 2-20  
Display (page 2-23)  
See page 2-3  
Top case (page 2-26)  
Heat sink (page 2-40)  
Floppy (page 2-32)  
Motherboard (page 2-50)  
See page 2-32  
Floppy drive  
Service Manual  
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Component  
Guide, HDD  
Removal Procedure  
Additional Steps  
Keyboard cover(page 2-13)  
Speaker (page 2-15)  
Keyboard (page 2-16)  
Switchboard PCA(page 2-19)  
CD/DVD (page 2-20  
When replacing the HDD guide, make sure you  
only replace the 2 right screws. Do not replace  
the 2 left screws.  
Display (page 2-23)  
Top case (page 2-26  
See page page 2-32  
Heat sink (with fan)  
Keyboard  
See page 2-3  
Keyboard cover(page 2-13)  
Speaker (page 2-15)  
Keyboard (page 2-16)  
Switchboard PCA(page 2-19)  
CD/DVD (page 2-20  
Display (page 2-23)  
Press the tabs on both sides of the panel, and  
then lift it from the bottom case.  
Panel, wireless  
Top case (page 2-26)  
See page 2-36  
PCA, I/R  
Keyboard cover(page 2-13)  
Speaker (page 2-15)  
Keyboard (page 2-16)  
Switchboard PCA(page 2-19)  
CD/DVD (page 2-20  
Disconnect the front antenna PCA cables from  
the Mini PCI card (page 2-7).  
PCA, left and right  
antennas (wireless  
models only)  
Be careful not to bend the metal tabs on the  
bottom case when removing or replacing either of  
the 2 antenna PCAs.  
Display (page 2-23)  
Top case (page 2-26)  
Floppy (page 2-32)  
Heat sink (page 2-40)  
Motherboard (page 2-50)  
Bottom case (page 2-59)  
See page 2-50  
PCA, motherboard  
PCA, switchboard  
Socket, PCMCIA  
See page 2-3  
Keyboard cover(page 2-13)  
Keyboard (page 2-16)  
CD/DVD (page 2-20)  
Display (page 2-23)  
Top case (page 2-26)  
Floppy (page 2-32)  
Remove the 2 screws attaching the socket to the  
motherboard.  
Unplug the PCMCIA socket from the  
motherboard.  
Heat sink (page 2-40)  
Motherboard (page 2-50)  
See page 2-3.  
Speaker assembly  
2-64  
Removal and Replacement  
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3
Troubleshooting and Diagnostics  
This chapter includes troubleshooting and diagnostic information for testing the functionality of the  
notebook, and for identifying faulty components:  
•
•
ASP support information  
Troubleshooting information  
!
!
!
!
Checking for customer abuse (page 3-4)  
Troubleshooting the problem (page 3-5)  
Verifying the repair (page 3-6)  
Suggestions for troubleshooting (page 3-7)  
•
Diagnostic tools  
!
!
!
!
!
e-Diagtools diagnostic program (page 3-18)  
Power-on self-test (page 3-20)  
Sycard PCCtest 450/460 PC card (page 3-26)  
Windows Management Instrumentation (page 3-27)  
BIOS Setup utility (page 3-27)  
Service Manual  
Troubleshooting and Diagnostics  
3-1  
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Support by Authorized Service Providers  
In the U.S., support of notebook computers by Authorized Service Providers (ASPs) is a purchasable  
option. Standard predefined models and standard special models do not include ASP support. The sales  
force has the option of creating models with ASP support using the specials process.  
The serial number label on the bottom of the notebook indicates the ASP support status for that model. See  
the following table.  
Table 3-1. ASP Support Options  
Serial Number Label  
ASP Support Status  
“NoASP”  
No reimbursement to ASP for parts or labor. However the ASP is authorized to repair the  
notebook, and reimbursement can be negotiated directly with the customer.  
“ASP”  
Parts and labor will be reimbursed to the ASP.  
In other countries, ASP support is standard in most situations but you should check the marking on the serial  
number label to verify the ASP support status for that model.  
3-2  
Troubleshooting and Diagnostics  
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Troubleshooting  
The suggestions in this section can help isolate and repair the cause of a problem. To ensure quality repair,  
follow the basic troubleshooting steps shown below.  
Check the customer’s description  
of the problem and any supporting  
information.  
Check for customer abuse.  
Try to duplicate the customer’s  
problem.  
Troubleshoot the problem using:  
- Diagnostic tools.  
- Troubleshooting suggestions.  
Verify the repair by testing the  
functionality of the complete unit.  
Figure 3-1. Basic Troubleshooting Steps  
Service Manual  
Troubleshooting and Diagnostics  
3-3  
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Checking for Customer Abuse  
Some notebooks might appear to have been damaged by customer abuse. Use these guidelines to help  
determine if this is the case:  
•
•
•
If the shipping box is seriously damaged, customer abuse cannot be declared.  
If the damage could have a cause other than customer abuse, customer abuse cannot be declared.  
If the notebook shows any of the following, customer abuse is declared:  
!
!
!
!
Missing parts  
Broken plastic parts  
Parts not original to the notebook  
Damaged or missing keys on the keyboard  
Table 3-3 lists additional criteria for determining customer abuse to specific parts of the notebook.  
NOTE: Parts damaged by customer abuse are not covered by the warranty.  
3-4  
Troubleshooting and Diagnostics  
Service Manual  
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Troubleshooting the Problem  
Record pertinent information about the notebook:  
•
•
•
•
•
Model and serial number  
Operating system and version  
Software version (stored in hidden fileC:\version.inf)  
BIOS version  
Accessories and peripherals used  
Analyze the problem:  
•
Observe Symptoms. Using the customer’s information, try to duplicate the problem. Determine how  
the problem differs from proper behavior. Also, note the functions that do work properly.  
•
•
Separate Problems. If there are multiple symptoms, separate them into distinct problems.  
Consider Causes. Keep in mind possible causes for each problem. Use the diagnostic tools and  
troubleshooting suggestions to help find possible causes.  
!
The e-Diagtools diagnostic program tests most of the notebook components using  
automatic and interactive tests, and is your primary troubleshooting tool. Other tools  
include the  
power-on self-test, WMI/Toptools (if installed), the BIOS Setup utility, and the Sycard  
PCCtest. Table 3-2 on page 3-7 shows how you can use these tools to isolate the cause of  
the notebook’s problem.  
!
The troubleshooting suggestions on page 3-8 include general suggestions for repairing  
notebooks that show specific failure symptoms.  
Swapping modules that might be defective with others known to be good is generally an ideal way to find  
the module responsible for the problem. A failure symptom is rarely caused by more than one module, so  
you will not usually need to replace more than one to correct a particular failure.  
After you replace a module, the notebook will normally be in a confused state and lock up when you apply  
power. If this happens, press the reset button: this turns the notebook off, so that you can restart it in a  
known state.  
Service Manual  
Troubleshooting and Diagnostics  
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Verifying the Repair  
Before returning the repaired notebook to the customer, verify the repair by running the following tests:  
•
•
•
e-Diagtools Basic Diagnostic Test. Run the basic test of the e-Diagtools diagnostic program (page  
3-18).  
–and–  
Function Tests. Run tests that check the repaired function, such as those in e-Diagtools  
(page 3-18).  
–and–  
Failed Tests. Run any other tests that failed during troubleshooting.  
3-6  
Troubleshooting and Diagnostics  
Service Manual  
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Suggestions for Troubleshooting  
Table 3-2. Scope of Diagnostic Tools  
WMI/  
Power-On  
Self-Test  
Sycard  
PCCtest 450  
Toptools  
(if installed)  
Function  
e-Diagtools  
BIOS Setup  
Tests  
Tests  
Tests  
Describes  
Describes  
Describes  
Configures  
Bootup  
Processor  
Memory  
Fan  
Tests  
Tests  
Describes  
Tests (CMOS  
battery only)  
Describes  
Batteries  
Tests  
Tests  
Tests*  
Tests  
Tests  
Tests*  
Tests  
Tests  
Describes  
Describes  
Describes  
Describes  
Configures  
Configures  
Configures  
Display  
Tests  
Tests  
Tests  
Hard disk  
Floppy drive  
Keyboard  
Audio  
Describes  
Describes  
Describes  
Configures  
Configures  
Configures  
Configures  
Configures  
Configures  
Configures  
Configures  
Serial  
Parallel  
LAN  
Modem  
Wireless  
Infrared  
PS/2 port  
USB  
Describes  
Describes  
Describes  
Status  
†
Tests  
Port replicator  
PCMCIA  
IEEE 1394  
AC adapter  
Tests  
Tests  
Tests  
*Test might be available only on certain units.  
†
Use an external keyboard to exercise the port. Run the external 101-key test.  
If you cannot isolate the cause of a problem using the above diagnostic tools, use the suggestions in the  
following table to help find the problem.  
Service Manual  
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Table 3-3. Troubleshooting Suggestions  
Repair Center:  
Likely Causes  
Repair Center:  
Comments  
Symptom  
Call Center: Suggestions  
To help determine likely causes of a problem, determine which replaceable modules are involved in the system function and what  
roles they play. See the figure on page 1-24 and the table on page 1-25.  
Startup  
Does not boot on  
AC or battery  
Check power source.  
AC adapter  
Check AC adapter.  
Remove all but one  
SDRAM module and try  
again.  
Press and hold power button to turn  
notebook off, and then press power  
button to turn notebook on.  
SDRAM module.  
CPU module  
If the power status light  
does not turn on,  
reprogram the BIOS, and  
replace the top case,  
replace the motherboard.  
Switchboard PCA  
Motherboard  
Unplug the AC adapter, remove the  
battery and any PC cards, press the  
reset button to turn notebook off, and  
then reconnect power and try again.  
Display assembly  
Hard drive  
Do not use touch pad while booting  
or resuming.  
If power status light turns  
on but display remains  
off, try external monitor. If  
monitor shows  
successful boot, replace  
display assembly.  
Remove all but one SDRAM module  
and try again. Reinsert any other  
SDRAM module and try again.  
If monitor shows activity  
but BIOS does not  
complete, replace display  
assembly. If monitor is  
blank, replace  
switchboard PCA,  
replace motherboard.  
If power status light and  
display turn on, BIOS  
completes, but OS does  
not start from hard disk  
or floppy drive, replace  
CPU module, replace  
motherboard. If OS starts  
from floppy drive, reload  
hard drive, replace hard  
drive.  
Beeps once, spins  
hard disk, repeats,  
but does not boot  
Make sure at least one SDRAM  
module is installed.  
SDRAM module  
Does not boot on battery,  
but boots on AC  
Make sure battery is properly  
installed and fully charged. Check  
battery level on battery LEDs.  
Battery or contacts  
Motherboard  
Check battery contacts. If available,  
try another battery.  
Does not boot from  
floppy drive  
Make sure floppy disk is bootable.  
Floppy disk or floppy drive  
Motherboard.  
Make sure floppy drive is  
installed and connected  
correctly.  
Use BIOS Setup to check default  
boot order.  
Does not boot from CD in  
CD/DVD drive  
Make sure CD is bootable.  
CD/DVD drive  
Motherboard  
Make sure CD/DVD is  
installed and connected  
correctly.  
Use BIOS Setup to check default  
boot order.  
Restart notebook.  
Sluggish startup or  
shutdown  
Use Tools tab in disk’s Properties  
sheet to check hard disk. Use Disk  
Defragmenter to optimize hard disk.  
Hard drive  
Delete temporary and unneeded  
files.  
3-8  
Troubleshooting and Diagnostics  
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Repair Center:  
Likely Causes  
Repair Center:  
Comments  
Symptom  
Call Center: Suggestions  
Error message such as  
“Invalid system disk” or  
“Auto IDE error”  
Check for disk in floppy drive.  
Check boot order in BIOS Setup.  
Remove and reinstall hard drive.  
Hard drive contacts  
Hard drive  
If notebook boots from  
floppy drive, check for  
corrupt files on hard  
drive, use Recovery CDs  
to reinstall factory  
software onto hard drive,  
replace hard drive.  
Password forgotten  
Verify proper ownership, and then  
follow removal procedure with owner  
and record appropriate data—see  
page 5-2.  
User must call Technical  
Support and provide  
proof of ownership.  
Password removal is  
restricted to certain sites.  
See page 5-2.  
Power  
No power  
Make sure charged battery is  
installed or AC adapter connected.  
AC adapter  
Battery  
Try another battery or AC adapter if  
available.  
Motherboard  
Notebook has short  
operating time when on  
battery  
Turn down display brightness.  
Battery  
Battery capacity often  
decreases after a year  
or more.  
Check timeout settings in Power in  
Control Panel.  
Motherboard  
Check power management settings  
in BIOS Setup. Try default settings.  
Battery gauge might need calibration.  
Run HP Battery Optimizer from  
Start menu.  
Certain applications can cause  
excess CPU and power usage.  
(User can get Intel Power Monitor  
from http://www.intel.com/ and monitor  
CPU load.)  
When playing DVD movies on battery  
power, use Power Options in Control  
Panel to select Portable/Laptop  
power scheme.  
When using applications with  
automatic save feature (such as MS  
Word), extend save time or disable to  
reduce hard disk access and power  
usage.  
PCMCIA card use can affect battery  
life. Some PCMCIA cards draw  
power even while not in use.  
Heavy modem use can affect battery  
operating time.  
Turns off immediately  
after turning on  
Battery may be extremely low. Plug  
in AC adapter or insert charged  
battery.  
Battery  
Does not run on battery;  
empty battery indication  
Check battery and contacts. Try  
another battery if available.  
Battery or contacts  
Motherboard  
Battery  
Beeps repeatedly  
Notebook beeps repeatedly when  
battery is low. Connect AC adapter  
or replace battery.  
Service Manual  
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Repair Center:  
Likely Causes  
Repair Center:  
Comments  
Symptom  
Call Center: Suggestions  
Battery does not charge  
Make sure AC adapter has correct  
power rating.  
Battery or contacts  
AC adapter  
Check battery and  
AC adapter  
Make sure AC adapter is connected  
properly and battery installed  
properly.  
Check heat sink  
Motherboard  
Heat sink  
Check battery contacts. If available,  
try another battery and AC adapter.  
Move notebook away from any  
nearby heat source. Unplug AC  
adapter and allow battery to cool.  
Check for blocked air vents.  
AC adapter does not  
power notebook  
Try another AC adapter, if available.  
AC adapter  
AC adapter cannot be  
repaired, and must  
be replaced.  
Motherboard  
Battery indicator is  
inaccurate  
Time Remaining is an estimate  
based on notebook’s power use at  
that moment. It, therefore, depends  
on current task and assumes power  
will be used at that rate until battery  
runs out. So if notebook is currently  
using good deal of power (such as  
when reading CD or DVD), Time  
Remaining likely shows less time  
than actually remains.  
Standby/resume  
General problems  
Close all applications before entering  
(or allowing notebook to enter)  
Standby or Hibernation mode.  
If problem appears after installing  
new software (including drivers),  
uninstall that software. Contact  
software vendor for additional  
support.  
Notebook resumes slowly  
from Standby mode  
Notebook can take a minute or  
longer to resume if network card is  
installed. Blinking cursor appears  
while system is loading and checking  
hardware and network connections.  
When hardware is reinitialized,  
Windows desktop appears.  
Does not suspend to  
Standby mode as  
expected  
Notebook won’t suspend  
if connection to another computer is  
active.  
If notebook is busy, it normally  
finishes current operation before  
suspending.  
Does not automatically  
enter Hibernation mode as  
expected  
Make sure hibernate support is  
enabled in Power in Control Panel.  
Also, make sure Hibernate timeouts  
(Power Schemes tab) for AC and  
battery power are not set to Never.  
3-10  
Troubleshooting and Diagnostics  
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Repair Center:  
Likely Causes  
Repair Center:  
Comments  
Symptom  
Call Center: Suggestions  
Display  
Dark display, no light  
Make sure notebook is turned on and  
warmed up.  
Display cable connection  
SDRAM modules  
CPU module  
Check cable  
connections.  
Check power supply.  
Replace SDRAM  
modules.  
Make sure SDRAM modules are  
installed properly.  
Display assembly  
Motherboard  
Make sure CPU module  
is installed properly,  
replace CPU module.  
Adjust display brightness.  
Press Fn+F5 several times.  
Try external monitor.  
Check display cable  
connections, replace  
display assembly.  
If external monitor  
displays no image,  
replace motherboard.  
White display  
Erratic display  
Adjust display brightness.  
Display assembly  
Switchboard PCA  
Display cable connection  
Switchboard PCA  
Display assembly  
Motherboard  
Check display cable  
connection.  
Bright or missing pixels or  
lines.  
See quality statement on page 5-3.  
Display cable connection  
Display assembly  
Check display cable  
connection.  
See quality statement on  
page 5-3.  
Punctured display  
Declared to be caused by  
customer abuse.  
Vertical crack near center  
of display.  
Usually caused by closing  
display with pencil-sized  
object on keyboard  
Declared to be caused by  
customer abuse.  
Scratched display glass  
Declared to be caused by  
customer abuse.  
Local area of dark or light  
discoloration visible when  
display is on  
Caused by excessive  
pressure applied to area on  
screen  
Declared to be caused by  
customer abuse.  
External display does not  
work  
Check connections.  
External display  
Motherboard  
Press Fn+F5 several times.  
Try display on another computer.  
Hard disk  
Hard disk never spins  
Check power source.  
Hard drive or connector  
Motherboard  
If drive case is damaged,  
drive may not operate  
properly.  
Remove and reinstall hard drive.  
Check connector.  
Hard disk makes clunking  
or scratching noise  
Back up disk immediately.  
Hard drive  
Check notebook and  
drive for evidence of  
customer abuse.  
Was notebook or drive dropped?  
Hard disk makes buzzing  
or whining noise  
Back up disk immediately.  
Check hard disk installation.  
Depends on noise source  
Check for alternate noise sources,  
such as PCMCIA drive or fan.  
Service Manual  
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3-11  
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Repair Center:  
Likely Causes  
Repair Center:  
Comments  
Symptom  
Call Center: Suggestions  
Files corrupted  
Run virus scan program.  
Check hard disk using Tools tab in  
disk’s Properties sheet.  
Test hard disk drive with e-Diagtools  
diagnostics.  
Back up files if possible, then use  
Recovery CDs to reformat hard disk  
and reinstall factory software.  
Disk capacity less than  
normal  
Check hard disk using Tools tab in  
disk’s Properties sheet.  
Hard drive  
Check partitions using Control Panel,  
Administrative Tools, and Computer  
Management under Storage.  
Use Recovery CDs to reformat hard  
disk and reinstall factory software.  
Disk’s reported capacity is  
less than actual size  
Hard disk allocates approximately 20  
MB to diagnostic software. This  
space is unavailable for other uses,  
and not included in hard disk  
capacity reported by Windows.  
Floppy drive  
General problems  
No response from floppy drive.  
Floppy drive  
Motherboard  
Make sure floppy drive is  
installed and connected  
correctly.  
CD/DVD drive  
Particular CD or DVD not  
playing properly  
Check disk for proper insertion, dirt,  
or damage. Clean with soft cloth or  
replace as needed.  
If CD was created on CD-RW drive,  
try using HP certified media. Read  
and write quality can vary for other  
media.  
Cannot read any CD or  
DVD  
Restart notebook.  
CD/DVD drive  
Make sure CD/DVD drive is installed  
properly.  
DVD movie stops playing  
Region Code error  
DVD may be double-sided.  
Movie may be paused.  
Press Play button.  
DVDs contain embedded regional  
codes that prevent them from playing  
outside region in which they are sold.  
This error occurs when trying to play  
DVD intended for different region.  
HP warranty does not  
cover expense of  
correcting this situation.  
NOTE: Most DVD drives allow region  
code to be changed only a limited  
number of times (usually no more  
than four). When this limit is reached,  
last change is hard-coded on DVD  
drive, and is permanent. Refer to  
DVD player software help for details.  
3-12  
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Repair Center:  
Likely Causes  
Repair Center:  
Comments  
Symptom  
Call Center: Suggestions  
System Error: Unable to  
read drive” message  
Make sure disk is clean, undamaged,  
and inserted correctly. Clean with  
soft cloth or replace as needed.  
CD/DVD drive  
Motherboard  
Make sure CD/DVD drive  
is installed properly.  
Wait 5 to 10 seconds after closing  
tray before pressing Play.  
Restart notebook.  
No DVD or CD-RW  
software on notebook  
If software was removed, use the  
Recovery CDs to reinstall factory  
software.  
All DVD play is erratic  
Some DVDs include software called  
“PC Friendly”. This software  
can cause errors or erratic play. If  
needed, uninstall PC Friendly and  
restart notebook.  
Keyboard  
Some or all keys do not  
work properly  
Check settings in Control Panel.  
Keyboard  
Try reinserting ribbon  
cable in connector on  
motherboard.  
Motherboard  
Embedded  
numeric keypad  
does not work  
KeyboarD  
Press Fn+F8 to activate numeric  
keypad, and Lock key to turn on  
number lock.  
Motherboard  
Avoid touching touch pad while  
booting or resuming.  
PS/2 keyboard and mouse  
with Y-adapter do not  
work  
Check devices separately.  
Y-adapter  
PS/2 device  
Motherboard  
Touch pad  
General problems  
Reset notebook (see page 1-17).  
Top case  
Check settings in Control Panel.  
Make sure touch pad is enabled in  
Mouse Properties.  
Motherboard  
By default, touch pad is disabled if  
external PS/2 mouse is connected,  
Use BIOS Setup to check settings.  
Avoid touching touch pad while  
booting or resuming.  
Special touch pad  
features not working  
In Mouse Properties, select  
Synaptics PS/2 TouchPad driver.  
(Driver is installed from  
Top case  
Motherboard  
\hp\drivers\TouchPad.)  
Select button does  
not work  
Top case  
Motherboard  
Memory  
Out of memory error  
Make sure C drive has adequate free  
space. Delete temporary and  
unneeded files.  
SDRAM module  
Use memory troubleshooter in  
Windows Help.  
Not all third-party memory cards  
have been tested for use with  
notebook.  
Service Manual  
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3-13  
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Repair Center:  
Likely Causes  
Repair Center:  
Comments  
Symptom  
Call Center: Suggestions  
Notebook does not boot  
after adding SDRAM  
Use only DDR-266 SDRAM modules.  
SDRAM module  
Audio  
No sound audible  
Increase sound volume.  
Top case  
Check operation using  
headphones or  
external speakers  
(switchboard PCA).  
Check whether sound is enabled  
(mute button and software controls).  
Speaker assembly  
Switchboard PCA  
Motherboard  
Check for sound resource conflicts in  
Device Manager.  
Make sure speaker  
assembly cable is  
connected.  
Test audio with e-Diagtools  
diagnostics.  
Sound does not record  
Use an external microphone (internal  
microphone normally not included).  
Switchboard PCA  
Motherboard  
Check software controls.  
Test audio with e-Diagtools  
diagnostics.  
Serial/Parallel/USB  
General problems  
Check connections.  
Restart notebook.  
Motherboard  
Use troubleshooters in Windows  
Help.  
Check settings in Control Panel.  
Check port settings in Device  
Manager.  
Test ports with e-Diagtools  
diagnostics.  
For USB: contact device vendor and  
HP Notebook Web site (see page vii)  
for latest USB drivers.  
For USB: if the device is powered by  
the USB port, try the other port.  
Modem  
General problems  
Check settings in Control Panel.  
Motherboard  
Open hardware Device Manager.  
If modem is disabled, try to enable.  
If modem has a conflict, try disabling  
another device.  
Use analog telephone line (2, 3, or  
4 wires), not PBX or digital line. In a  
hotel, ask for data line.  
Try disabling error correction and  
data compression.  
Test modem with e-Diagtools  
diagnostics.  
3-14  
Troubleshooting and Diagnostics  
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Repair Center:  
Likely Causes  
Repair Center:  
Comments  
Symptom  
Call Center: Suggestions  
LAN/network  
General problems  
Check cables and connections.  
Motherboard  
Try connecting notebook to another  
network station (if applicable). If  
green light next to LAN port does not  
light, LAN cable may not be  
connected to network or network  
may be down.  
Use networking troubleshooter in  
Windows Help.  
Check settings in Control Panel.  
Make sure LAN cable is Category 3,  
4, or 5 for 10Base-T operation,  
or Category 5 for 100Base-TX  
operation. Maximum cable length is  
100 meters (330 feet).  
Test LAN with e-Diagtools  
diagnostics.  
Infrared  
General problems  
Infrared is disabled and no drivers  
installed as shipped. (Drivers are  
included.)  
Motherboard  
Make sure line between infrared  
ports is not blocked, ports face each  
other squarely and are no more than  
1 meter apart. Sunlight, heat from  
nearby equipment, or other sources  
of infrared radiation can cause  
transmission errors.  
Open Hardware Device Manager. Try  
to enable the infrared port.  
Remove any PC cards from  
notebook (possible IRQ conflict).  
For fast-IrDA, check for DMA conflict  
with ECP parallel port.  
Wireless  
General problems  
Check TCP/IP setup in Control  
Panel.  
Mini PCI card  
Antenna PCAs  
Motherboard  
Make sure all cables are  
properly connected to  
Mini PCI card and  
motherboard. Check for  
damaged coaxial cables  
or connectors.  
Check SSID, channel, and  
encryption settings.  
One-Touch button  
problems  
Buttons not working  
properly  
Make sure correct applications are  
associated with buttons in One-  
Touch tab of Keyboard in Control  
Panel.  
Keyboard cover  
Switchboard PCA  
Motherboard  
On-screen display does  
not appear when button is  
pressed  
Make sure Onscreen Display is  
enabled in One-Touch tab of  
Keyboard in Control Panel.  
Service Manual  
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3-15  
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Repair Center:  
Likely Causes  
Repair Center:  
Comments  
Symptom  
Call Center: Suggestions  
PCMCIA  
General problems  
Restart notebook.  
PCMCIA socket  
Motherboard  
Using a flashlight, look  
for bent pins inside the  
PCMCIA socket.  
Try card in another computer.  
If card requires an IRQ, make sure  
one is available.  
For model XE4500, if  
only one slot is affected,  
replace PCMCIA socket.  
If both slots are affected,  
replace motherboard.  
In Device Manager, refresh device  
list and check for conflicts.  
Download current drivers from card  
manufacturer’s Web site  
AC adapter  
Does not power noteboo  
Make sure AC adapter has correct  
power rating.  
AC adapter  
AC adapter cannot be  
repaired and must be  
replaced.  
Motherboard  
Try another AC adapter, if available.  
Motherboard  
Evidence of spilled liquid  
Declared to be caused by  
customer abuse.  
Bent or broken  
connectors, or burnt  
component  
Declared to be caused by  
customer abuse.  
Motherboard cracked.  
Declared to be caused by  
customer abuse.  
Miscellaneous  
Clock loses time  
Plug in AC adapter for 24 hours to  
charge CMOS battery.  
CMOS battery  
Motherboard  
Heat sink  
Charge CMOS battery.  
Notebook gets  
abnormally hot  
Always set notebook on a flat  
surface, so air can flow freely around  
and underneath it.  
Check heat sink for  
damage or proper fan  
operation.  
Make sure air vents are not blocked.  
Check thermal contact  
between CPU and heat  
sink. Replace thermal  
pad if needed.  
Games and other programs that  
drive CPU usage toward 100% can  
contribute.  
3-16  
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Repair Center:  
Likely Causes  
Repair Center:  
Comments  
Symptom  
Call Center: Suggestions  
Notebook pauses or runs  
sluggishly  
May be normal Windows behavior  
(background processing can affect  
response time).  
CPU module  
Motherboard  
If notebook slows after  
period of continuous  
activity, check heat  
sink—see previous  
symptom.  
Certain operations (such as virus  
scanning or file browsers) can affect  
performance.  
Press ctrl+alt+del to see if an  
application is not responding.  
Restart notebook.  
If hard disk has spun down to  
conserve power, it can take several  
seconds to spin up (you can hear  
this). Use Control Panel to modify  
hard disk power settings.  
Check for overheating—see previous  
symptom.  
If notebook’s hard drive frequently  
runs (as indicated by hard drive light  
on front of notebook) while notebook  
appears to be paused or running  
slowly, consider installing additional  
SDRAM.  
Make sure hard drive has adequate  
free space. Delete temporary and  
unneeded files.  
Notebook still on but stops  
responding  
Press ctrl+alt+del and end any  
application not responding.  
Reset notebook (see page 1-17).  
Accessories  
Port replicator problems  
Check notebook’s power supply.  
Check settings in BIOS Setup.  
Port replicator  
Motherboard  
Port replicator is not  
repairable, and must be  
exchanged.  
Service Manual  
Troubleshooting and Diagnostics  
3-17  
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Diagnostic Tools  
This section describes the following diagnostic tools you can use for troubleshooting and repairing the  
notebook:  
•
•
•
•
•
Notebook e-Diagtools diagnostic program (below)  
Power-on self-test (page 3-20)  
Sycard PCCtest 450 PC card (page 3-26)  
Windows Management Instrumentation (page 3-27)  
BIOS Setup utility (page 3-27)  
e-Diagtools Diagnostic Program  
The hardware diagnostic programs provide two levels of testing:  
•
•
User-level testing using a basic hardware test.  
Advanced testing using individual hardware tests.  
The tests are designed to run after the system reboots, so that the notebook will be in a predictable state  
during the tests. The tests are non-destructive, and are intended to preserve the state of the notebook. The  
notebook reboots when you exit the program so drivers can be loaded.  
Updating e-Diagtools  
You can download the latest version of e-Diagtools using e-Diagtools for Windows.  
Running e-Diagtools  
The following procedure describes how to run e-Diagtools. The individual steps might differ slightly for  
different versions of e-Diagtools.  
1. Select Start > Turn Off Computer (Shut Down) or Restart.  
2. When the HP logo appears, press F10 to start the diagnostic test.  
The first time you run the program, you are prompted to select the language for the program.  
3. When the menu appears, press F2 to run e-Diagtools.  
4. When the Configuration Description appears, check the list of detected hardware.  
5. Run the basic test. Press F2 to start the basic hardware test. The results appear when the test is  
complete.  
6. If you intend to exit without running the advanced tests, press F4 to view the Support Ticket.  
Press F3 to exit e-Diagtools.  
7. Optional: run the advanced tests. Press F2 to open the advanced test screen.  
8. Use the arrow keys and enter to select the test you want to run. Tests are listed only for detected  
hardware.  
9. Press F2 to run the selected tests and add the results to the Support Ticket.  
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10. After each run, press F2 to return to the advanced test screen, or press F4 to view the Support Ticket.  
11. Exit. Press F3 and then any key to exit and reboot.  
12. Optional: open the Support Ticket. In Windows, select Start > All Programs (or Programs) >  
Hewlett-Packard > Notebook > HP e-Diagtools > e-Diagtools for Windows.  
13. Select View to display the Support Ticket.  
14. To add information about your problem, select Comments, type the information, and then select OK.  
To save or print the Support Ticket, select Save As or Print.  
To e-mail the Support Ticket to your support agent, select e-Mail. The first time you make an e-mail  
connection from this program, select Change Settings in the Connect window and enter the settings  
recommended by your support agent.  
e-Diagtools for Windows can also update the version of e-Diagtools on your notebook’s hard disk.  
In e-Diagtools for Windows, use the e-Diagtools menu.  
If you have trouble running e-Diagtools diagnostics from the hard disk, you can also run it from the  
Recovery CD or DVD. Boot from the CD or DVD and select the diagnostics option.  
Interpreting the Results  
The e-Diagtools diagnostic program returns test groups, error codes, and suggestions for repair and/or  
follow-up actions. The basic hardware test shows a recommended replacement part.  
To help interpret the results of the e-Diagtools tests, refer to the following:  
•
•
•
e-Diagtools Support Ticket on page 3-19.  
Replaceable Module Diagram on page 1-24  
Functional Structure Description on page 1-25  
This combined information should enable you to determine which of the notebook’s components require  
service.  
Service Manual  
Troubleshooting and Diagnostics  
3-19  
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Power-On Self-Test  
NOTE: If Quiet Boot is enabled in BIOS Setup (the default setting), press esc during boot to see POST  
(Power-On Self-Test) messages.  
When the notebook boots, its system BIOS runs a series of initialization routines and diagnostic tests called  
POST. The BIOS will not boot the notebook’s operating system if the system memory, CPU, DMA, or  
interrupt controller fails the POST diagnostic tests. POST indicates progress by a sequence of codes; if an  
error occurs, the BIOS displays a message and/or issues a beep code.  
Note that not all POST messages indicate a failure in the notebook—some messages are for information  
only. You should not necessarily interpret the failure of one or more POST tests as a hardware, software, or  
firmware failure. If POST displays an error message or issues a beep code indicating an error, confirm the  
problem using other diagnostic tools.  
First, confirm the failure by performing a “clean” boot, as described below. Note that if the notebook fails to  
restart with a clean boot, it requires repair.  
1. Remove all accessories, including SDRAM modules, port replicator, PC cards, printer, external  
monitor, pointing device, and keyboard.  
2. Provide “clean” AC power—no auto adapter or unusual AC adapter configuration.  
3. Press the reset button to return the notebook to a known state.  
4. Press the power button to start the notebook.  
If the BIOS detects a terminal error condition, it halts POST after issuing a beep code and/or displaying a  
message (see the following table). The beep code indicates the POST routine in which the terminal error  
occurred.  
Table 3-4. POST Terminal-Error Beep Codes  
Beep Codes  
POST Description  
1
One short beep before boot  
Search for option ROMs  
1-2  
1-1-1-3  
1-1-1-4  
1-1-2-1  
1-1-2-3  
1-1-2-4  
1-1-3-1  
1-1-3-2  
1-1-3-3  
1-1-3-4  
1-1-4-1  
1-1-4-3  
1-1-4-4  
1-2-1-1  
1-2-1-2  
1-2-1-3  
Verify Real Mode  
Disable Non-Maskable Interrupt (NMI)  
Get CPU type  
Initialize system hardware  
Disable shadow and execute code from ROM  
Initialize chipset with initial POST values  
Set IN POST flag  
Initialize CPU registers  
Enable CPU cache  
Initialize caches to initial POST values  
Initialize I/O component  
Initialize local bus IDE  
Initialize Power Management  
Load alternate registers with initial POST values  
Restore CPU control word during warm boot  
3-20  
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Beep Codes  
1-2-1-4  
POST Description  
Initialize PCI Bus Mastering devices  
Initialize keyboard controller  
1-2-2-1  
1-2-2-3  
1-2-2-4  
1-2-3-1  
1-2-3-3  
1-2-4-1  
BIOS ROM checksum  
Initialize cache before memory Auto size  
8254 timer initialization  
8237 DMA controller initialization  
Reset Programmable Interrupt Controller  
1-3-1-1  
Test DRAM refresh  
1-3-1-3  
1-3-2-1  
1-3-3-1  
1-3-3-2  
1-3-3-3  
Test 8742 Keyboard Controller (on motherboard)  
Set ES segment register to 4 GB  
Auto size DRAM; or wrong type or no RAM installed  
Initialize POST Memory Manager  
Clear 512 KB base RAM  
1-3-4-1  
1-3-4-3  
1-3-4-4  
RAM failure on address line xxxx  
RAM failure on data bits xxxx of low byte of memory bus  
Enable cache before system BIOS shadow  
1-4-1-1  
1-4-1-3  
1-4-1-4  
1-4-2-3  
1-4-3-1  
1-4-3-3  
1-4-4-1  
1-4-4-2  
2-1-1-2  
2-1-1-3  
2-1-2-2  
RAM failure on data bits xxxx of high byte of memory bus  
Test CPU bus-clock frequency  
Initialize Phoenix Dispatch Manager  
Warm start shut down  
Shadow system BIOS ROM  
Auto size cache  
Advanced configuration of chipset registers  
Load alternate registers with CMOS values  
Initialize extended memory for ROMPilot  
Initialize interrupt vectors  
POST device initialization  
2-1-2-3  
Check ROM copyright notice  
2-1-2-4  
2-1-3-1  
2-1-3-2  
2-1-3-3  
2-1-3-4  
2-1-4-1  
2-1-4-3  
2-1-4-4  
2-2-1-1  
2-2-1-2  
2-2-1-3  
2-2-2-1  
2-2-2-2  
Initialize I20 support  
Check video configuration against CMOS  
Initialize PCI bus and devices  
Initialize all video adapters in system  
QuietBoot start (optional)  
Shadow video BIOS ROM  
Display BIOS copyright notice  
Initialize MultiBoot  
Display CPU type and speed  
Initialize EISA board  
Test keyboard  
Set key Select if enabled  
Enable USB devices  
2-2-3-1  
2-2-3-2  
2-2-3-3  
2-2-3-4  
2-2-4-1  
2-3-1-1  
2-3-1-3  
2-3-2-1  
2-3-2-3  
Test for unexpected interrupts  
Initialize POST display service  
Display prompt "Press F2 to enter SETUP"  
Disable CPU cache  
Test RAM between 512 and 640 KB  
Test extended memory  
Test extended memory address lines  
Jump to UserPatch1  
Configure advanced cache registers  
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Beep Codes  
2-3-2-4  
2-3-3-1  
2-3-3-2  
2-3-3-3  
2-3-3-4  
2-3-4-1  
2-3-4-3  
2-4-1-1  
2-4-1-3  
2-4-2-3  
2-4-4-1  
2-4-4-2  
2-4-4-3  
3-1-1-1  
3-1-1-2  
3-1-1-3  
3-1-1-4  
3-1-2-1  
3-1-2-2  
3-1-2-3  
3-1-2-4  
3-1-3-1  
3-1-3-2  
3-1-3-3  
3-1-3-4  
3-1-4-1  
3-1-4-4  
3-2-1-1  
3-2-1-2  
3-2-1-3  
3-2-1-4  
3-2-2-2  
3-2-2-3  
3-2-2-4  
3-2-3-2  
3-2-3-3  
3-2-4-1  
3-2-4-2  
3-2-4-3  
3-2-4-4  
3-3-1-1  
3-3-1-3  
3-3-2-1  
3-3-3-1  
3-3-3-3  
3-3-4-1  
3-3-4-3  
3-4-1-1  
3-4-1-2  
3-4-1-3  
3-4-2-2  
3-4-2-3  
3-4-2-4  
POST Description  
Initialize Multi Processor APIC  
Enable external and CPU caches  
Set up System Management Mode (SMM) area  
Display external L2 cache size  
Load custom defaults (optional)  
Display shadow-area message  
Display possible high address for UMB recovery  
Display error messages  
Check for configuration errors  
Check for keyboard errors  
Set up hardware interrupt vectors  
Initialize Intelligent System Monitoring  
Initialize coprocessor if present  
Disable onboard Super I/O ports and IRQs  
Late POST device initialization  
Detect and install external RS232 ports  
Configure non-MCD IDE controllers  
Detect and install external parallel ports  
Initialize PC-compatible PnP ISA devices  
Re-initialize onboard I/O ports  
Configure Motherboard Configurable Devices (optional)  
Initialize BIOS Data Area  
Enable Non-Maskable Interrupts (NMIs)  
Initialize Extended BIOS Data Area  
Test and initialize PS/2 mouse  
Initialize floppy controller  
Determine number of ATA drives (optional)  
Initialize hard-disk controllers  
Initialize local-bus hard-disk controllers  
Jump to UserPatch2  
Build MPTABLE for multi-processor boards  
Install CD-ROM for boot  
Clear huge ES segment register  
Fix up Multi Processor table  
Check for SMART Drive (optional)  
Shadow option ROMs  
Set up Power Management  
Initialize security engine (optional)  
Enable hardware interrupts  
Determine number of ATA and SCSI drives  
Set time of day  
Check key lock  
Initialize typematic rate  
Erase F2 prompt  
Scan for F2 keystroke  
Enter SETUP  
Clear Boot flag  
Check for errors  
Inform ROMPilot about the end of POST  
POST done—prepare to boot OS  
Terminate QuietBoot (optional)  
Check password (optional)  
Initialize ACPI BIOS  
3-22  
Troubleshooting and Diagnostics  
Service Manual  
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Beep Codes  
3-4-3-2  
3-4-3-3  
3-4-3-4  
3-4-4-1  
3-4-4-2  
3-4-4-3  
3-4-4-4  
4-1-1-1  
4-1-1-2  
4-1-1-3  
4-1-1-4  
4-1-2-1  
4-1-2-2  
4-1-2-3  
4-1-2-4  
4-1-3-1  
4-1-3-2  
4-1-3-3  
4-1-3-4  
4-1-4-1  
4-1-4-2  
4-1-4-3  
4-2-1-3  
4-3-1-1  
4-3-1-2  
4-3-1-3  
4-3-1-4  
4-3-2-1  
4-3-2-2  
4-3-2-3  
4-3-2-4  
4-3-3-1  
4-3-3-2  
4-3-3-3  
4-3-3-4  
4-3-4-1  
4-3-4-2  
4-3-4-3  
4-3-4-4  
4-4-1-1  
4-4-1-2  
4-4-1-3  
4-4-1-4  
4-4-2-1  
4-4-2-2  
4-4-2-3  
4-4-2-4  
POST Description  
Prepare Boot  
Initialize SMBIOS  
Initialize PnP Option ROMs  
Clear parity checkers  
Display MultiBoot menu  
Clear screen (optional)  
Check virus and backup reminders  
Try to boot with INT 19  
Initialize POST Error Manager (PEM)  
Initialize error logging  
Initialize error display function  
Initialize system error handler  
PnPnd dual CMOS (optional)  
Initialize note dock (optional)  
Initialize note dock late  
Force check (optional)  
Extended checksum (optional)  
Redirect Int 15h to enable remote keyboard  
Redirect Int 13h to Memory Technologies Devices such as ROM, RAM, PCMCIA, and serial disk  
Redirect Int 10h to enable remote serial video  
Re-map I/O and memory for PCMCIA  
Initialize digitizer and display message  
Unknown interrupt  
Initialize the chipset  
Initialize the bridge  
Initialize the CPU  
Initialize system timer  
Initialize system I/O  
Check force recovery boot  
Checksum BIOS ROM  
Go to BIOS  
Set Huge Segment  
Initialize Multi Processor  
Initialize OEM special code  
Initialize PIC and DMA  
Initialize Memory type  
Initialize Memory size  
Shadow Boot Block  
System memory test  
Initialize interrupt vectors  
Initialize Run Time Clock  
Initialize video  
Initialize System Management Manager  
Output one beep  
Clear Huge Segment  
Boot to Mini DOS  
Boot to Full DOS  
1 long,  
2 short  
Improper video configuration (reprogram EEPROM) or external ROM checksum failure  
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3-23  
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The following table lists POST messages and explanations for reported problems If the system fails after  
you make changes in BIOS Setup, reset the notebook, enter BIOS Setup, and install the defaults or correct  
the error.  
Table 3-5 POST Messages  
Message  
Description  
Fixed (hard) disk is not working or not configured properly Make sure the hard disk is  
installed properly Run BIOS Setup and make sure the hard disk type is correctly identified  
0200 Failure Fixed Disk  
Stuck key on keyboard  
Keyboard is not working  
0210 Stuck key  
0211 Keyboard error  
Keyboard controller failed the test Might require replacing the motherboard (contains the  
keyboard controller)  
0212 Keyboard Controller  
Failed  
Unlock key switch Unlock the system to proceed  
Monitor type is not correctly identified in BIOS Setup  
0213 Keyboard locked  
0220 Monitor type does not  
match CMOS—Run SETUP  
Shadow RAM failed at offset nnnn of the 64k block at which the error was detected  
System RAM failed at offset nnnn of the 64k block at which the error was detected  
0230 Shadow RAM Failed at  
offset: nnnn  
0231 System RAM Failed at  
offset: nnnn  
Extended memory is not working or not configured properly at offset nnnn Update to the  
latest BIOS version  
0232 Extended RAM Failed at  
offset: nnnn  
CMOS clock battery indicator shows that the CMOS battery is dead Connect the AC adapter  
for at least 24 hours, and then run BIOS Setup to reconfigure the system  
0250 System battery is dead—  
Replace and run SETUP  
System CMOS has been corrupted or modified incorrectly, perhaps by an application that  
changes CMOS data In response, the BIOS has installed the default Setup values Use BIOS  
Setup to modify these values if needed If the error persists, check the system battery  
Connect the AC adapter for at least 24 hours; replace the motherboard  
0251 System CMOS checksum  
bad—Default configuration  
used  
Timer test failed Replace the motherboard  
0260 System timer error  
0270 Real time clock error  
Real-time clock failed the BIOS test Might require replacing the motherboard  
BIOS found the date or time to be out of range, and then reset the real-time clock You might  
need to use BIOS Setup to reset the legal date  
0271 Check date and time  
settings  
Previous POST did not complete successfully POST loads default values and offers to run  
BIOS Setup If the failure was caused by incorrect values that are not corrected, the next boot  
will likely fail This error is cleared the next time the system is booted  
0280 Previous boot  
incomplete—Default  
configuration used  
Memory size found by POST differed from that specified in CMOS  
0281 Memory Size found by  
POST differed from CMOS  
Drive A: is present but fails the BIOS POST diskette tests Make sure the drive is defined with  
the proper diskette type in BIOS Setup, and that the drive is connected correctly  
02B0 Diskette drive A error  
Type of floppy drive A: not correctly identified in BIOS Setup  
02B2 Incorrect Drive A type—  
run SETUP  
RAM cache failed and BIOS disabled the cache May require replacing the motherboard  
A disabled cache slows system performance considerably  
02D0 System cache error—  
Cache disabled  
CPU socket number for Multi-Processor error  
02F0: CPU ID  
ServerBIOS2 test error: Cannot write to EISA CMOS  
02F4: EISA CMOS Not  
Writeable  
ServerBIOS2 test error: Cannot write to extended Direct Memory Access (DMA) registers  
ServerBIOS2 test error: Cannot generate software Non-Maskable Interrupt (NMI)  
02F5: DMA Test Failed  
02F6: Software NMI Failed  
3-24  
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Message  
Description  
ServerBIOS2 test error: Fail-safe timer takes too long  
02F7: Fail-Safe Timer NMI  
Failed  
Address conflict for the specified device  
Run ISA or EISA Configuration Utility to resolve a resource conflict for the specified device  
CD-ROM drive identified  
device Address Conflict  
Allocation Error for: device  
CD ROM Drive  
Starting BIOS Setup  
Entering SETUP  
Hex number nnnn is a map of the bits at the RAM address that failed the memory test Each  
1 (one) in the map indicates a failed bit See errors 230, 231, or 232 above for offset address  
of the failure in System, Extended, or Shadow memory  
Failing Bits: nnnn  
Fixed disk n (0–3) identified  
Fixed Disk n  
Problem with NVRAM (CMOS) data  
Invalid System Configuration  
Data  
I/O device IRQ conflict error  
PS/2 mouse installed  
I/O device IRQ conflict  
PS/2 Mouse Boot Summary  
Screen:  
Where nnnn is the amount of RAM in KB successfully tested  
nnnn kB Extended RAM  
Passed  
Where nnnn is the amount of system cache in KB successfully tested  
Where nnnn is the amount of shadow RAM in KB successfully tested  
Where nnnn is the amount of system RAM in KB successfully tested  
nnnn Cache SRAM Passed  
nnnn KB Shadow RAM Passed  
nnnn KB System RAM Passed  
Operating system not found  
Operating system cannot be located on drive A: or drive C: Enter BIOS Setup and see if the  
hard disk and drive A: are properly identified  
Parity error found in the system bus BIOS attempts to locate the address and display it on  
the screen Parity is a method for checking errors in binary data A parity error indicates that  
data has been corrupted  
Parity Check 1 nnnn  
Parity Check 2 nnnn  
Parity error found in the I/O bus BIOS attempts to locate the address and display it on the  
screen  
Displayed after any recoverable error message Press <F1> to start the boot process or <F2>  
to enter BIOS Setup and change the settings Press <F3> to display the previous screen  
(usually an initialization error of an Option ROM, such as an add-on card) Write down and  
follow the information shown on the screen  
Press <F1> to resume, <F2> to  
Setup, <F3> for previous  
Optional message displayed during POST  
PS/2 mouse identified  
Press <F2> to enter Setup  
PS/2 Mouse  
System BIOS copied to shadow RAM  
System BIOS shadowed  
Displays the address nnnn of the upper limit of Upper Memory Blocks (UMB), indicating  
released segments of the BIOS that can be reclaimed by a virtual memory manager  
UMB upper limit segment  
address: nnnn  
Video BIOS copied to shadow RAM  
Video BIOS shadowed  
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Sycard PCCtest 450/460 PC Card (Optional)  
The PCCtest 450 and 460 cards (version 105) from Sycard Technology are the only recommended  
diagnostic tools that test the functionality of the PCMCIA slots using a PCMCIA card Each is a Type II PC  
card that works with test software to exercise PCMCIA functions (For details, see the Sycard Technology  
Web site http://wwwsycardcom/).  
The PCCtest product contains these components:  
•
•
•
PCCtest 450 or 460 (revision 105) PC card  
PCCtest 450/460 software disk (Software updates are available at the Sycard Technology Web site)  
Configuration headers (PC card/16-bit and CardBus/32-bit) that attach to the card  
You will also need a CardBus extender card (such as the Sycard PCCextend 70) to avoid wear on the Sycard  
PCMCIA connector.  
Use the following tests to check the function of the notebook’s PCMCIA slots See the Sycard  
documentation for details about running the tests.  
Table 3-6 Sycard PCCtest Commands  
CardBus (32-bit) test  
PCMCIA PC card (16-bit) test  
Slot  
(PC card configuration header)  
(CardBus configuration header)  
All notebook models  
(PCI 1520)  
Upper  
Lower  
pct450-v-1-b80  
pct450-v-0-b80  
testcb-v-1-b80  
testcb-v-0-b80  
3-26  
Troubleshooting and Diagnostics  
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Windows Management Instrumentation (WMI)  
The Windows Management Instrumentation is basically sets of rules for accessing information about a  
notebook WMI allows an application to determine, for example, the operating system being used, which  
hardware and software components are in the notebook, and possibly whether any of the components need  
replacing A local or remote application can use the WMI interface to check which hardware and software  
components are installed on your notebook, and might be able to tell how well they are working or if they  
need replacement  
Installing the WMI Package  
The WMI package is either preinstalled on the notebook’s hard disk or can be downloaded from  
http://wwwhpcom/toptools (the contents are the same in both cases) The package must be properly installed  
before it can be used  
To install the WMI preloaded on the hard disk:  
1. Start Windows, if it is not already running.  
2. Select Start > Programs (or All Programs) > Hewlett-Packard > HP Toptools Agent > Setup.  
Using WMI  
For a complete description of how to use WMI, see the following documentation provided with  
the notebook:  
•
•
A readme.txt file: select Start > Programs > Hewlett-Packard > HP Toptools Agent > Read me  
A Windows online help file describing Hewlett-Packard’s implementation of WMI (group and attribute  
definitions): select Start > Programs Hewlett-Packard > HP Toptools Agent > HP Toptools Help  
Uninstalling the WMI Package  
1. Select Start > Programs (or All Programs) > Hewlett-Packard > HP Toptools Agent > Uninstall WMI.  
2. Restart the notebook.  
BIOS Setup Utility  
The BIOS Setup utility provides access to the notebook’s basic configuration settings It is independent of  
the operating system  
Running the BIOS Setup Utility  
1. Close all applications, then restart the notebook: select Start > Turn Off Computer > Restart.  
(If necessary, you can press ctrl+alt+del to restart.)  
2. When the HP logo appears, and then press F2 to enter the BIOS Setup utility.  
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3. The pointing devices are not active in BIOS Setup, so you will need to use the keyboard to navigate:  
Press the LEFT and RIGHT arrow keys to move among menus  
Press the UP and DOWN arrow keys to move among parameters in a menu  
Press F5 or F6 to move through values for the current parameter, or press enter to change  
a setting  
4. After you select the options you want, press F10 or use the Exit menu to exit BIOS Setup  
If the settings cause a conflict between devices during reboot, the system prompts you to run BIOS  
Setup, and marks the conflicting settings  
NOTE: The listings in the following table are for the initial BIOS release and might differ somewhat for  
other models  
Table 3-7 BIOS Setup Menus and Parameters  
All notebook models: Introduced with BIOS version KE0104 (Fall 2002)  
Main Menu  
Description  
Default  
Shows the current BIOS version  
Detected  
BIOS Revision  
automatically  
Sets the time using 24-hour format Values set take effect immediately  
System Time  
System Date  
Sets the date using dd/mm/yy format (except English, which uses  
mm/dd/yy format)  
Sets the language for BIOS Setup  
Detected  
Language  
automatically  
Sets the hard disk drive type and various parameters  
Shows the extended memory size  
Detected  
automatically  
Internal Hard Disk  
Extended Memory  
CPU Serial Number  
Serial Number  
Detected  
automatically  
For a Pentium processor with a serial number, makes the serial  
number available to software  
Disabled  
Displays the serial number as shown on the back of the notebook  
Detected  
automatically  
Displays the PC ID String stored in the reserved part of RAM  
Displays an identifier used for repair service  
PC ID  
Detected  
Service ID  
automatically  
Displays the value of the 16-byte UUID (Universally Unique ID) as  
32 hex characters  
Detected  
automatically  
UUID  
Displays the MAC network address of the internal (wired) LAN, if  
present  
Detected  
automatically  
MAC Address  
3-28  
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System Devices Menu  
Video Display Device  
Description  
Default  
Sets whether the built-in display automatically switches to an external  
display, if one is detected  
Auto  
Disables the internal pointing devices when an external pointing  
device is connected  
Auto  
External Pointing Devices  
Legacy USB Support  
Enables BIOS support for USB mouse, keyboard, and floppy drive  
during startup  
Enabled  
Disabled  
Default  
Lets the notebook be turned on via the LAN port If this option is  
enabled, the notebook uses increased power while it is shut down  
Wake On LAN from  
Power Off  
Security Menu  
Description  
Shows if a user password is set  
Clear  
Clear  
Enter  
User Password is  
Shows if an administrator password is set  
Administrator Password is  
Set User Password  
Press enter to set, change, or clear the user password The password  
can have no more than 8 characters (0-9, A-Z), and cannot include  
special or accented characters  
Enter  
Set Administrator  
Password  
Press enter to set, change, or clear the administrator password, which  
protects BIOS Setup settings The password can have no more  
than 8 characters (0-9, A-Z), and cannot include special or  
accented characters  
Sets whether a user password is required when the computer boots  
Requires the administrator password for changes  
Disabled  
Password Required  
to Boot  
Boot Menu  
Description  
Default  
Shows the order of boot devices Move the entries to change the order  
Built-in LAN provides diskless boot from a network server  
1. Hard Disk  
Hard Disk  
2. Removable  
Device  
Removable Device  
CD/DVD  
3. CD/DVD  
Built-in LAN  
4. Built-in LAN  
Exit Menu  
Description  
Saves Setup changes, and then exits and reboots  
Save Changes and Exit  
Discards any Setup changes made since last save, and then exits  
and reboots Does not affect password, date, or time changes  
Discard Changes  
and Exit  
Restores default settings, and remains in Setup Does not affect  
password, date, or time changes  
Get Default Values  
Updating the Notebook’s BIOS  
Hewlett-Packard might from time to time provide updates to the notebook’s BIOS Use e-DiagTools for  
Windows to download and install these BIOS updates as needed (page 2-61).  
Service Manual  
Troubleshooting and Diagnostics  
3-29  
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4
Replaceable Parts  
This chapter contains an exploded view of the notebook and the following lists of parts:  
•
•
•
Notebook replaceable parts (page 4-3)  
Accessory replacement parts (page 4-11)  
Part number reference (page 4-12)  
Service Manual  
Replaceable Parts  
4-1  
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Figure 4-1 Exploded View  
HP Pavilion ze4x00,  
HP nx9005 and nx9000, and  
Compaq Presario 2100  
4-2  
Replaceable Parts  
Service Manual  
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Figure 4-2 Exploded View  
HP Pavilion ze5x00,  
HP nx9010 and nx9008, and  
Compaq Presario 2500  
Service Manual  
Replaceable Parts  
4-3  
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Table 4-1 Replaceable Parts  
HP Pavilion  
ze5x00,  
nx9010,  
HP Pavilion  
ze4x00,  
Comaq Evo  
N1010v  
HP Pavilion  
ze4200,  
nx9008,  
Comapq  
Evo N1050v  
nx9000  
Compaq  
Presario  
1100  
HP Pavilion  
ze4100  
Exchange  
Part  
Number  
Compaq  
Presario  
2500  
Compaq  
Presario  
2100  
Compaq  
Presario  
2100  
Part  
Number  
User  
Repl  
Description  
F5771J  
F5761H  
1
1
1
Cover, Keyboard–1F  
Pavilion  
F5761-60904  
319428-001  
No  
No  
No  
•
•
•
•
Cover, Keyboard–1F  
Compaq  
F5771-60904  
319430-001  
•
SPS-COVER,  
KEYBOARD  
W/SPEAKERS CPQ  
319479-001  
•
•
1
SPS-COVER,  
KEYBOARD  
323099-001  
No  
W/SPEAKERS PAV  
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
3
4
Display 150-inch  
SXGA+–Pavilion KE  
F5761-60912 F5761-69012  
No  
No  
No  
No  
No  
No  
No  
No  
No  
No  
No  
No  
No  
No  
No  
No  
No  
•
•
•
•
•
•
•
•
•
Display 150-inch XGA–  
Pavilion KE  
F5761-60911 F5761-69011  
319437-001  
Display 141-inch XGA–  
Pavilion KE  
F5761-60910 F5761-69010  
319436-001  
Display 150-inch  
SXGA+–(Compaq)  
F5771-60903 F5771-69003  
F5771-60902 F5771-69002  
F5771-60901 F5771-69001  
319483-001  
•
•
•
Display 150-inch XGA–  
(Compaq)  
Display 141-inch XGA–  
(Compaq)  
SPS-DSPLY PANEL  
141-inch XGA PAV  
•
•
•
•
•
•
SPS-DSPLY PANEL  
150-inch XGA PAV  
319484-001  
SPS-DSPLY PANEL  
150-inch SXGA PAV  
319485-001  
SPS-DSPLY PANEL  
141-inch SGA PRES  
319486-001  
SPS-DSPLY PANEL  
150-inch SGA PRES  
319487-001  
SPS-DSPLY PANEL  
150-inch SXGA PRES  
319488-001  
SPS-DSPLY PANEL  
150-inch SXGA CPQ  
319441-001  
•
•
•
•
•
•
•
•
•
•
SPS-DSPLY PANEL  
150-inch XGA CPQ  
319440-001  
SPS-DSPLY PANEL  
141-inch XGA CPQ  
319439-001  
Speaker assy–1F  
F4640-60908  
319447-001  
•
PCA, switchboard  
w/cable 1F Pavilion  
F5761-60905  
317445-001  
•
4-4  
Replaceable Parts  
Service Manual  
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HP Pavilion  
ze5x00,  
nx9010,  
HP Pavilion  
ze4x00,  
Comaq Evo  
N1010v  
HP Pavilion  
ze4200,  
nx9008,  
Comapq  
Evo N1050v  
nx9000  
Compaq  
Presario  
1100  
HP Pavilion  
ze4100  
Exchange  
Part  
Number  
Compaq  
Presario  
2500  
Compaq  
Presario  
2100  
Compaq  
Presario  
2100  
Part  
Number  
User  
Repl  
Description  
F5771J  
F5761H  
4
5
5
PCA, switchboard  
w/cable 1F  
F4640-60933  
No  
No  
No  
•
SPS-KEYBOARD-AR  
F4640-60909  
317443-171  
•
•
•
•
SPS-KEYBOARD-BEL  
F4640-60910  
317443-181  
5
5
SPS-KEYBOARD-BR  
SPS-KEYBOARD-CZ  
317443-201  
No  
No  
•
•
•
•
F4640-60911  
317443-221  
5
SPS-KEYBOARD-DEN  
F4640-60912  
317443-081  
No  
•
•
5
5
SPS-KEYBOARD-EUR  
Keybd, FRENCH  
317443-021  
No  
No  
•
•
F4640-60913  
317443-051  
•
•
•
•
•
•
•
•
•
•
•
•
•
5
5
5
5
5
SPS-KEYBOARD-FC  
Keybd, GERMAN  
F4640-60914  
317443-121  
No  
No  
No  
No  
No  
F4640-60915  
317443-041  
•
•
SPS-KEYBOARD-GRK  
SPS-KEYBOARD-HE  
SPS-KEYBOARD-HUN  
F4640-60916  
317443-151  
F4640-60917  
317443-BB1  
F4640-60918  
317443-211  
5
5
SPS-KEYBOARD-ICL  
SPS-KEYBOARD-INTL  
317443-DD1  
No  
No  
•
•
•
•
F4640-60920  
317443-002  
•
•
5
5
Keybd, ITALIAN  
F4640-60921  
317443-061  
No  
No  
•
•
•
•
•
•
Keybd, JAPANESE  
F4640-60922  
317443-291  
5
5
5
SPS-KEYBOARD-KO  
SPS-KEYBOARD-LA  
SPS-KEYBOARD-NO  
317443-AD1  
317443-161  
No  
No  
No  
•
•
•
•
•
•
F4640-60923  
317443-091  
5
5
5
5
SPS-KEYBOARD-PRC  
SPS-KEYBOARD-PT  
SPS-KEYBOARD-RU  
SPS-KEYBOARD-SK  
F4640-60929  
317443-AA1  
No  
No  
No  
No  
•
•
•
•
•
•
•
•
F4640-60924  
317443-131  
F4640-60925  
317443-251  
317443-231  
Service Manual  
Replaceable Parts  
4-5  
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HP Pavilion  
ze5x00,  
nx9010,  
HP Pavilion  
ze4x00,  
Comaq Evo  
N1010v  
HP Pavilion  
ze4200,  
nx9008,  
Comapq  
Evo N1050v  
nx9000  
Compaq  
Presario  
1100  
HP Pavilion  
ze4100  
Exchange  
Part  
Number  
Compaq  
Presario  
2500  
Compaq  
Presario  
2100  
Compaq  
Presario  
2100  
Part  
Number  
User  
Repl  
Description  
F5771J  
F5761H  
5
5
5
Keybd, SPANISH  
F4640-60926  
317443-071  
No  
No  
No  
•
•
•
•
•
•
•
•
SPS-KEYBOARD-SWE  
SPS-KEYBOARD-SWI  
F4640-60927  
317443-101  
F4640-60928  
317443-111  
5
5
5
SPS-KEYBOARD-TAI  
SPS-KEYBOARD-THAI  
SPS-KEYBOARD-TK  
317443-AB1  
317443-281  
No  
No  
No  
•
•
•
•
•
•
F4640-60930  
317443-141  
5
5
Keybd, UK  
F4640-60931  
317443-031  
No  
No  
•
•
•
•
•
•
•
•
•
•
•
Keybd, US ENGLISH  
Case, top–1F (Pavilion)  
F4640-60932  
317443-001  
6
6
F5761-60906  
F4640-60942  
No  
No  
Case, top–1F FF  
(gray/silver)  
6
6
6
319426-001  
319427-001  
319477-001  
No  
No  
No  
SPS-CASE, TOP PAV  
SPS-CASE, TOP CPQ  
•
•
•
•
SPS-CASE, TOP  
3F CPQ FF  
•
•
•
•
•
6
6
6
6
SPS-CASE, TOP  
3F PAV FF  
319478-001  
322998-001  
322999-001  
319479-001  
No  
No  
No  
No  
SPS-CASE, TOP 3F  
CPQ DF  
SPS-CASE, TOP 3F  
PAV DF  
SPS-COVER,  
KEYBOARD  
W/SPEAKERS CPQ  
6
SPS-COVER,  
KEYBOARD  
W/SPEAKERS PAV  
323099-001  
No  
No  
•
7
7
FDD Assy w/cable 1F  
F4640-60945  
319448-001  
320691-001  
•
•
•
•
•
•
•
SPS-DRV DSKT  
144-MB 3F  
No  
No  
No  
•
•
SPS-COVER DSKT  
DRV BLANK  
319511-001  
Cover, FDD–1F  
F5761-60901  
319432-001  
4-6  
Replaceable Parts  
Service Manual  
Download from Www.Somanuals.com. All Manuals Search And Download.  
HP Pavilion  
ze5x00,  
nx9010,  
HP Pavilion  
ze4x00,  
Comaq Evo  
N1010v  
HP Pavilion  
ze4200,  
nx9008,  
Comapq  
Evo N1050v  
nx9000  
Compaq  
Presario  
1100  
HP Pavilion  
ze4100  
Exchange  
Part  
Number  
Compaq  
Presario  
2500  
Compaq  
Presario  
2100  
Compaq  
Presario  
2100  
Part  
Number  
User  
Repl  
Description  
F5771J  
F5761H  
8
8
Heat sink–1F w/fan  
F4640-60947  
319456-001  
No  
No  
No  
No  
•
•
•
•
SPS-HEATSINK 3F  
W/2 FANS  
319492-001  
•
•
Thermal pad, set  
F4640-60984  
317438-001  
•
•
•
•
•
•
•
•
9
Kit, door–PCMCIA 1F  
Upper Door w/ Spring  
Lower Door w/ Spring  
F4640-60965  
319431-001  
9
SPS-DOOR PCMCIA  
SPS-PROC P4 24 GHz  
SPS-PROC P4 22 GHz  
319494-001  
319462-001  
319461-001  
319482-001  
No  
No  
No  
No  
•
10  
10  
10  
•
•
•
•
SPS-PROC DT P4  
22 GHz  
•
•
•
10  
10  
10  
10  
10  
10  
10  
10  
SPS-PROC 24 GHz  
400 MHz FSB  
323222-001  
323223-001  
No  
No  
No  
No  
No  
No  
No  
No  
SPS-PROC 24 GHz  
533 MHz FSB  
CPU, P4 20 GHz  
Northwood uFCPGA  
1822-0913  
319460-001  
F5535-69205  
F5765-69201  
F5535-69202  
•
•
•
•
•
•
•
•
•
CPU, P4 19 GHz  
Northwood uFCPGA  
1822-1060  
319459-001  
CPU, P4 18 GHz  
Northwood uFCPGA  
1822-0819  
319458-001  
SPS-PROC DT P4  
18 GHz  
319480-001  
•
CPU, P4 17 GHz  
Northwood UfcPGA  
1822-0781  
F3398-69201  
•
SPS-PROC P4 16 GHz  
SPS-PROC C/20 GHz  
1822-0780  
319457-001  
•
•
10  
10  
319466-001  
No  
No  
•
•
•
•
CPU, Cel-M 18 GHz  
Northwood uFCPGA  
1822-1037  
319465-001  
F5765-69206  
F5765-69204  
F5765-69203  
F5765-69202  
•
•
•
•
•
•
10  
10  
10  
10  
CPU, Cel-M 17 GHz  
Northwood uFCPGA  
1822-0990  
319464-001  
No  
No  
No  
No  
•
•
•
•
CPU, Cel-M 16 GHz  
Northwood uFCPGA  
1822-0989  
319463-001  
CPU, Cel-M 15 GHz  
Northwood UfcPGA  
1822-1024  
SPS-PROC ATH  
XP2000+ 167 GHz  
45W  
319849-001  
•
Service Manual  
Replaceable Parts  
4-7  
Download from Www.Somanuals.com. All Manuals Search And Download.  
HP Pavilion  
ze5x00,  
nx9010,  
HP Pavilion  
ze4x00,  
Comaq Evo  
N1010v  
HP Pavilion  
ze4200,  
nx9008,  
Comapq  
Evo N1050v  
nx9000  
Compaq  
Presario  
1100  
HP Pavilion  
ze4100  
Exchange  
Part  
Number  
Compaq  
Presario  
2500  
Compaq  
Presario  
2100  
Compaq  
Presario  
2100  
Part  
Number  
User  
Repl  
Description  
F5771J  
F5761H  
10  
10  
11  
SPS-PROC ATH  
XP1800+ 153 GHz  
45W  
319848-001  
319850-001  
No  
•
•
•
SPS-PROC ATH  
XP1700+ 146 GHz  
45W  
No  
PCA, motherboard–KE  
w/IEEE 1394  
F5761-60902  
F4640-60967  
F4640-60944  
319455-001  
F5761-60903  
F4640-60967  
F4640-60944  
319455-001  
319506-001  
No  
No  
No  
•
•
•
•
•
•
•
•
Socket, PCMICIA–1F  
Guide, HDD–1F  
11  
PCA, motherboard–KE  
w/o IEEE 1394  
No  
No  
No  
•
•
•
Socket, PCMICIA–1F  
Guide, HDD–1F  
11  
11  
11  
11  
11  
11  
12  
SPS-BD SYSTEM DF  
SPS-BD SYSTEM FF  
SPS-BD SYSTEM DF  
SPS-BD SYSTEM FF  
SPS-BD SYSTEM DF  
SPS-BD SYSTEM FF  
CD-ROM Assy–24x  
No  
No  
No  
No  
No  
No  
No  
•
•
319507-001  
319449-001  
319450-001  
319612-001  
319613-001  
•
•
•
•
•
F4640-60934  
319420-001  
•
•
•
•
•
•
•
•
•
•
•
•
12  
12  
DVD Assy–8x  
F4640-60936  
319421-001  
No  
No  
•
•
CD-RW/DVD  
Combo Assy  
F4640-60937  
319422-001  
12  
12  
13  
SPS-DVD+RW  
319423-001  
319419-001  
No  
No  
No  
•
•
•
•
•
•
SPS-DRV CD-RW  
Antennas, Wireless  
R&L–1F  
F4640-60976  
319467-001  
•
•
•
•
•
•
•
•
•
14  
15  
15  
15  
Antennas, Wireless  
R&L–1F  
F4640-60976  
319467-001  
No  
No  
No  
No  
•
•
Case, bottom assy–FF  
XPHome  
F4640-60981  
F4640-60980  
F4640-60986  
Case, bottom assy–FF  
W2K/XPPro  
Case, bottom assy–FF  
W2K/XPPro  
•
4-8  
Replaceable Parts  
Service Manual  
Download from Www.Somanuals.com. All Manuals Search And Download.  
HP Pavilion  
ze5x00,  
nx9010,  
HP Pavilion  
ze4x00,  
Comaq Evo  
N1010v  
HP Pavilion  
ze4200,  
nx9008,  
Comapq  
Evo N1050v  
nx9000  
Compaq  
Presario  
1100  
HP Pavilion  
ze4100  
Exchange  
Part  
Number  
Compaq  
Presario  
2500  
Compaq  
Presario  
2100  
Compaq  
Presario  
2100  
Part  
Number  
User  
Repl  
Description  
F5771J  
F5761H  
15  
Case, bottom assy–FF  
XPHome  
F4640-60987  
No  
•
15  
15  
15  
Base Enclosure FF  
Base Enclosure DF  
319469-001  
319470-001  
317433-001  
No  
No  
No  
•
•
SPS-ENCLOSURE  
BASE DF  
•
•
•
•
•
•
•
•
•
•
15  
SPS-ENCLOSURE  
BASE FF  
317432-001  
No  
Cover, docking port  
F4640-60966  
319435-001  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
•
•
•
•
•
•
Cover, modem port  
F4640-60960  
319434-001  
16  
16  
17  
18  
18  
18  
18  
18  
18  
18  
18  
Cover, mem or Mini  
PCI–1F w/labels  
F4640-60901  
319433-001  
SPS-COVER  
MEM/MINI PC 3F  
319489-001  
•
•
Tray, HDD–1F  
F4640-60903  
319417-001  
•
•
•
•
•
•
•
•
•
•
•
•
SPS-DRV HD 60 G  
(4200rpm)  
319415-001  
319416-001  
320692-001  
SPS-DRV HD 60 G  
(5400 rpm)  
SPS-DRV HD 80 G  
(4200 rpm)  
•
•
HDD-40 GB 95mm,  
IBM ATA100 FDB  
0950-4320  
319414-001  
•
•
•
•
•
HDD-40 GB 95mm,  
Toshiba ATA100  
0950-4288  
0950-4168  
HDD-30 GB 95mm,  
Hitachi ATA100  
•
•
•
HDD-30 GB 95mm,  
IBM (diablo) ATA100  
0950-4162  
319413-001  
•
•
•
•
•
•
HDD-30 GB 95mm,  
IBM ATA100 FDB  
(Cascade)  
0950-4319  
0950-4360  
0950-4176  
18  
HDD-30 GB 95mm,  
TITAN Toshiba  
ATA100 (TITAN)  
Yes  
•
•
18  
18  
18  
HDD-30 GB 95mm,  
Toshiba ATA100  
Yes  
Yes  
Yes  
•
•
•
•
•
•
HDD-20 GB 95mm,  
Hitachi ATA100  
0950-4193  
319412-001  
HDD-20 GB 95mm,  
IBM ATA100 FDB  
0950-4318  
Service Manual  
Replaceable Parts  
4-9  
Download from Www.Somanuals.com. All Manuals Search And Download.  
HP Pavilion  
ze5x00,  
nx9010,  
HP Pavilion  
ze4x00,  
Comaq Evo  
N1010v  
HP Pavilion  
ze4200,  
nx9008,  
Comapq  
Evo N1050v  
nx9000  
Compaq  
Presario  
1100  
HP Pavilion  
ze4100  
Exchange  
Part  
Number  
Compaq  
Presario  
2500  
Compaq  
Presario  
2100  
Compaq  
Presario  
2100  
Part  
Number  
User  
Repl  
Description  
F5771J  
F5761H  
18  
HDD-20 GB 95mm,  
TOSH ATA100 FDB  
0950-4287  
Yes  
No  
•
•
Kit, cable–1F  
F4640-60974  
319424-001  
•
•
•
•
•
•
•
Kit, display screw cover  
F4640-60970  
319446-001  
Yes  
Yes  
Yes  
No  
Kit, display screw  
cover–Pavilion  
F5761-60907  
•
•
19  
20  
20  
20  
20  
20  
20  
Kit, rubber foot and  
screw plug  
F4640-60969  
317437-001  
•
•
•
SPS PANEL IR 3F  
W/IR & BUTTON  
319502-001  
•
•
SPS PANEL IR 3F  
W/IR & W/O BTN  
319503-001  
No  
Panel, IR–1F w/o IR &  
w/ button  
F4640-60948  
317439-001  
No  
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Panel, IR–1F w/o IR &  
w/o button  
F4640-60949  
317440-001  
No  
Panel, IR–1F w/IR &  
w/button  
F4640-60950  
317441-001  
No  
Panel, IR–1F w/IR &  
w/o button  
F4640-60951  
317442-001  
No  
21  
21  
SPS-BD IR 3F  
319505-001  
No  
No  
•
•
PCA, IR – 1F w/o IR  
F4640-60964  
319454-001  
•
•
•
•
•
•
•
•
•
•
•
•
21  
22  
PCA, IR–1F w/IR  
F4640-60946  
319453-001  
No  
Battery, Li ion 44AHr  
8 Cell Li ion  
F4809-60901  
319411-001  
Yes  
23  
24  
25  
25  
26  
27  
28  
SPS-FAN 3F SMALL  
SPS-CABLE KIT 3F  
SPS-BD RJ45/1394  
SPS-BD RJ45  
319490-001  
319493-001  
319512-001  
319513-001  
323187-001  
335941-001  
F4641-60905  
No  
No  
No  
No  
No  
No  
Yes  
•
•
•
•
•
•
•
Shield, ESD 3F  
SPS-TRAY, HDD, 3F  
Cover, docking port  
HP/Compaq  
•
•
29  
SPS-BD AUDIO  
CONTROL 3F  
319504-001  
No  
•
4-10  
Replaceable Parts  
Service Manual  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Table 4-2 Accessory Replaceable Parts  
HP Pavilion  
ze4x00,  
nx9005,  
HP Pavilion  
ze5x00,  
Compaq  
Evo N1010v  
HP Pavilion  
ze4200,  
nx9010,  
nx9008  
Compaq  
Evo N1050v  
nx9000  
Compaq  
Presario  
1100  
HP Pavilion  
ze4100  
Exchange  
Part  
Number  
Compaq  
Presario  
2500  
Compaq  
Presario  
2100  
Compaq  
Presario  
2100  
Part  
Number  
User  
Repl  
Description  
F5771J  
H5761H  
128MB DDR266B  
F4694-60901  
317434-001  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
•
•
•
•
•
•
•
•
256MB DDR266B  
512MB DDR266B  
F4695-60901  
317435-001  
•
•
•
•
•
•
•
•
•
F4696-60901  
317436-001  
AC-Adapter-Ultraslim  
Delta 75W s/PFC  
F4600-60901  
•
•
Battery, Li ion 44AHr  
8 Cell Li ion  
F4809-60901  
319411-001  
•
•
•
•
•
•
•
•
•
•
Card, Mini PCI-80211B  
France  
F4640-60978  
319468-051  
Card, Mini PCI-80211B  
worldwide  
F4640-60977  
319468-002  
•
Cord, Pwr, Austr  
ABG (2w)  
8120-6312  
317444-011  
Cord, Pwr, Europe  
ABB (2w)  
8120-6314  
•
•
•
Cord, Pwr, Japan  
ABJ (2w)  
8120-6316  
317444-291  
•
•
•
•
Cord, Pwr, UK (EPSR)  
For Hong Kong (2w)  
8120-8699  
317444-031  
•
•
•
•
Cord, Pwr, US ABA (2w)  
8120-6313  
317444-001  
Port Replicator Assy  
F4808-60901  
317448-001  
•
•
•
Simple Port Replicator  
HP/Compaq  
F4808-60902  
Service Manual  
Replaceable Parts  
4-11  
Download from Www.Somanuals.com. All Manuals Search And Download.  
   
Table 4-3 Part Number Reference  
HP Pavilion  
ze4x00  
HP Pavilion  
HP nx9005  
HP Pavilion  
ze4200  
Compaq  
Evo N1010v  
ze5x00,  
nx9010,  
nx9008  
Compaq  
Evo N1050v  
HP nx9000  
Compaq  
Presario  
1100  
HP Pavilion  
ze4100  
Compaq  
Presario  
2500  
Compaq  
Presario  
2100  
Compaq  
Presario  
2100  
Part  
Exchange  
Part Number Description  
User  
Repl  
Description  
F5771J  
H5761H  
HDD-300GB 95mm,  
IBM (diablo) ATA100  
0950-4162  
F2072-69115  
F3257-69106  
F3257-69103  
F3257-69105  
F3476-69002  
F3378-69102  
F3257-69501  
F3414-69500  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
•
•
•
•
•
•
•
•
HDD-30GB 95mm,  
Hitachi ATA100  
0950-4168  
0950-4176  
0950-4193  
0950-4287  
0950-4288  
0950-4318  
0950-4319  
•
•
•
•
•
•
•
•
•
•
•
HDD-30GB 95mm,  
Toshiba ATA100  
HDD-20GB 95mm,  
Hitachi ATA100  
HDD-20GB 95mm,  
TOSH ATA100 FDB  
HDD-40GB 95mm,  
Toshiba ATA100  
HDD-20GB 95mm,  
IBM ATA100 FDB  
•
•
HDD-300GB 95mm,  
IBM ATA100 FDB  
(Cascade)  
HDD-400GB 95mm,  
IBM ATA100 FDB  
0950-4320  
0950-4360  
F3428-69500  
F3414-69501  
Yes  
Yes  
•
•
•
•
HDD-30GB 95mm,  
TITAN Toshiba  
ATA100 (TITAN)  
•
SPS-PROC P4 16 GHz  
1822-0780  
1822-0781  
1822-0819  
1822-0913  
1822-0989  
1822-0990  
1822-1024  
1822-1037  
1822-1060  
7121-7525  
8120-6312  
8120-6313  
8120-6314  
8120-6316  
8120-8373  
No  
•
CPU, P4 17 GHz  
Northwood uFCPGA  
F3398-69201  
F5535-69202  
F5535-69205  
F5765-69203  
F5765-69204  
F5765-69202  
F5765-69206  
F5765-69201  
No  
•
•
•
•
•
•
•
•
•
•
•
•
CPU, P4 18 GHz  
Northwood uFCPGA  
No  
•
•
•
•
•
•
•
•
CPU, P4 20 GHz  
Northwood uFCPGA  
No  
CPU, Cel-M 16 GHz  
Northwood uFCPGA  
No  
•
CPU, Cel-M 17 GHz  
Northwood uFCPGA  
No  
CPU, Cel-M 15 GHz  
Northwood uFCPGA  
No  
CPU, Cel-M 18 GHz  
Northwood uFCPGA  
No  
•
•
•
•
•
•
CPU, P4 19 GHz  
Northwood uFCPGA  
No  
Overlay, serial label  
No  
Cord, Pwr, Austr  
ABG (2w)  
Yes  
Yes  
Yes  
Yes  
Yes  
•
•
•
•
Cord, Pwr, US  
ABA (2w)  
Cord, Pwr, Europe ABB  
(2w)  
•
•
Cord, Pwr, Japan  
ABJ (2w)  
•
•
•
•
SPS-CORD AC PWR  
2 WIRE-PRC  
4-12  
Replaceable Parts  
Service Manual  
Download from Www.Somanuals.com. All Manuals Search And Download.  
   
HP Pavilion  
ze4x00  
HP Pavilion  
ze5x00,  
nx9010,  
nx9008  
HP nx9005  
HP Pavilion  
ze4200  
Compaq  
Evo N1010v  
Compaq  
Evo N1050v  
HP nx9000  
Compaq  
Presario  
1100  
HP Pavilion  
ze4100  
Compaq  
Presario  
2500  
Compaq  
Presario  
2100  
Compaq  
Presario  
2100  
Part  
Exchange  
Part Number Description  
User  
Repl  
Description  
F5771J  
H5761H  
Cord, Pwr, UK (EPSR)  
For Hong Kong (2w)  
8120-8699  
Yes  
•
•
•
•
•
•
•
•
SPS-ENCLOSURE  
BASE FF  
317432-001  
317433-001  
317434-001  
317435-001  
317436-001  
317437-001  
317438-001  
317439-001  
317440-001  
317441-001  
No  
•
•
•
•
SPS-ENCLOSURE  
BASE DF  
No  
128MB DDR266B  
256MB DDR266B  
512MB DDR266B  
Yes  
Yes  
Yes  
Yes  
No  
•
•
•
•
•
•
•
•
•
•
•
•
Kit, rubber foot and  
screw plug  
•
•
•
•
•
Thermal pad, set  
•
•
•
•
Panel, IR–1F w/o IR &  
w/button  
No  
Panel, IR–1F w/o IR &  
w/o button  
No  
•
•
•
•
Panel, IR–1F w/IR &  
w/button  
No  
Panel, IR–1F w/IR &  
w/o button  
317442-001  
317443-001  
317443-002  
317443-021  
317443-031  
317443-041  
317443-051  
317443-061  
317443-071  
317443-081  
317443-091  
317443-101  
317443-111  
317443-121  
317443-131  
317443-141  
No  
No  
No  
No  
No  
No  
No  
No  
No  
No  
No  
No  
No  
No  
No  
No  
•
•
•
•
•
Keybd, US ENGLISH  
SPS-KEYBOARD-INTL  
SPS-KEYBOARD-EUR  
Keybd, UK  
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Keybd, GERMAN  
Keybd, FRENCH  
Keybd, ITALIAN  
•
Keybd, SPANISH  
•
•
SPS-KEYBOARD-DEN  
SPS-KEYBOARD-NO  
SPS-KEYBOARD-SWE  
SPS-KEYBOARD-SWI  
SPS-KEYBOARD-FC  
SPS-KEYBOARD-PT  
SPS-KEYBOARD-TK  
•
•
•
•
•
•
Service Manual  
Replaceable Parts  
4-13  
Download from Www.Somanuals.com. All Manuals Search And Download.  
HP Pavilion  
ze4x00  
HP Pavilion  
ze5x00,  
nx9010,  
nx9008  
HP nx9005  
HP Pavilion  
ze4200  
Compaq  
Evo N1010v  
Compaq  
Evo N1050v  
HP nx9000  
Compaq  
Presario  
1100  
HP Pavilion  
ze4100  
Compaq  
Presario  
2500  
Compaq  
Presario  
2100  
Compaq  
Presario  
2100  
Part  
Exchange  
Part Number Description  
User  
Repl  
Description  
F5771J  
H5761H  
SPS-KEYBOARD-GRK  
317443-151  
No  
No  
No  
No  
No  
No  
No  
No  
No  
No  
No  
No  
No  
No  
No  
No  
Yes  
Yes  
Yes  
Yes  
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
SPS-KEYBOARD-LA  
SPS-KEYBOARD-AR  
SPS-KEYBOARD-BEL  
SPS-KEYBOARD-BR  
SPS-KEYBOARD-HUN  
SPS-KEYBOARD-CZ  
SPS-KEYBOARD-SK  
SPS-KEYBOARD-RU  
SPS-KEYBOARD-THAI  
Keybd, JAPANESE  
317443-161  
317443-171  
317443-181  
317443-201  
317443-211  
317443-221  
317443-231  
317443-251  
317443-281  
317443-291  
317443-AA1  
317443-AB1  
317443-AD1  
317443-BB1  
317443-DD1  
317444-001  
317444-002  
317444-011  
317444-031  
•
SPS-KEYBOARD-PRC  
SPS-KEYBOARD-TAI  
SPS-KEYBOARD-KO  
SPS-KEYBOARD-HE  
SPS-KEYBOARD-ICL  
•
•
•
•
•
•
•
•
•
Cord, Pwr, US  
ABA (2w)  
•
SPS-CORD AC PWR  
2 WIRE-INTL  
Cord, Pwr, Austr  
ABG (2w)  
•
•
•
•
•
Cord, Pwr, UK (EPSR)  
For  
Hong Kong (2w)  
SPS-CORD AC PWR  
2 WIRE-IT  
317444-061  
317444-101  
317444-111  
317444-291  
317444-AA1  
317444-AB1  
317444-AD1  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
•
•
•
•
•
•
•
•
•
•
•
•
•
•
SPS-CORD AC PWR  
2 WIRE-SWE  
SPS-CORD AC PWR  
2 WIRE-SWI  
Cord, Pwr, Japan  
ABJ (2w)  
•
SPS-CORD AC PWR  
2 WIRE-PRC  
SPS-CORD AC PWR  
2 WIRE-TAI  
SPS-CORD AC PWR  
2 WIRE-KO  
4-14  
Replaceable Parts  
Service Manual  
Download from Www.Somanuals.com. All Manuals Search And Download.  
HP Pavilion  
ze4x00  
HP Pavilion  
ze5x00,  
nx9010,  
nx9008  
HP nx9005  
HP Pavilion  
ze4200  
Compaq  
Evo N1010v  
Compaq  
Evo N1050v  
HP nx9000  
Compaq  
Presario  
1100  
HP Pavilion  
ze4100  
Compaq  
Presario  
2500  
Compaq  
Presario  
2100  
Compaq  
Presario  
2100  
Part  
Exchange  
Part Number Description  
User  
Repl  
Description  
F5771J  
H5761H  
317445-001  
PCA, switchboard  
w/cable 1F Pavilion  
No  
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
317446-001  
317447-001  
SPS-BD switch w/  
cable 1F CPQ  
No  
SPS-LABEL  
NAME SET  
Yes  
Yes  
Yes  
317448-001  
317473-001  
Port Replicator Assy  
•
•
Kit, rubber foot and  
screw plug  
Battery, Li ion 44AHr  
8 Cell Li ion  
319411-001  
319412-001  
319413-001  
319414-001  
Yes  
Yes  
Yes  
Yes  
•
•
•
•
HDD-20GB 95mm,  
Hitachi ATA100  
•
•
•
•
HDD-300GB 95mm,  
IBM (diablo) ATA100  
HDD-40 GB 95mm,  
IBM ATA100 FDB  
319415-001  
319416-001  
SPS-DRV HD 60 G  
(4200rpm)  
Yes  
Yes  
•
•
•
•
•
SPS-DRV HD 60 G  
(5400 rpm)  
319417-001  
319418-001  
319419-001  
319420-001  
319421-001  
319422-001  
319423-001  
319424-001  
319425-001  
319426-001  
Tray, HDD–1F  
Yes  
No  
No  
No  
No  
No  
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Guide, HDD–1F  
SPS-DRV CD-RW  
CD-ROM Assy–24X  
DVD Assy–8x  
•
•
•
•
•
•
•
•
•
CD-RW/DVD  
Combo ASSY  
SPS-DVD+RW  
•
•
•
•
•
•
•
Kit, cable–1F  
Kit, screw  
No  
Yes  
No  
No  
No  
No  
No  
No  
•
•
•
•
SPS-CASE, TOP PAV  
SPS-CASE, TOP CPQ  
319427-001  
319428-001  
Cover, Keyboard–1F  
Pavilion  
•
•
319429-001  
319430-001  
SPS-COVER  
KEYBOARD EVO  
Cover, Keyboard–1F  
Compaq  
•
•
•
•
Kit, door–PCMCIA  
319431-001  
4-16  
Replaceable Parts  
Service Manual  
Download from Www.Somanuals.com. All Manuals Search And Download.  
HP Pavilion  
ze4x00  
HP Pavilion  
ze5x00,  
nx9010,  
nx9008  
HP nx9005  
HP Pavilion  
ze4200  
Compaq  
Evo N1010v  
Compaq  
Evo N1050v  
HP nx9000  
Compaq  
Presario  
1100  
HP Pavilion  
ze4100  
Compaq  
Presario  
2500  
Compaq  
Presario  
2100  
Compaq  
Presario  
2100  
Part  
Exchange  
Part Number Description  
User  
Repl  
Description  
F5771J  
H5761H  
319432-001  
Cover, FDD–1F  
No  
•
•
•
•
•
•
•
•
•
•
•
Cover, mem or  
Mini PCI–1F w/labels  
319433-001  
319434-001  
Yes  
Yes  
Yes  
No  
•
•
•
•
•
•
•
•
Cover, modem port  
•
•
Cover, docking port  
319435-001  
19436-001  
Display 141-inch XGA–  
Pavilion KE  
•
•
319437-001  
319438-001  
Display 150-inch XGA–  
Pavilion KE  
No  
Display 150-inch  
SXGA+–Pavilion KE  
No  
•
•
319439-001  
319440-001  
319441-001  
SPS-DSPLY PANEL  
150-inch SXGA CPQ  
No  
SPS-DSPLY PANEL  
150-inch XGA CPQ  
No  
No  
•
•
•
•
•
SPS-DSPLY PANEL  
141-inch XGA CPQ  
SPS-BD INVERTER  
319445-001  
319446-001  
319447-001  
319448-001  
319449-001  
319450-001  
319453-001  
319454-001  
319455-001  
319456-001  
319457-001  
319458-001  
319459-001  
319460-001  
319461-001  
319462-001  
No  
Yes  
No  
No  
No  
No  
No  
No  
No  
No  
No  
No  
No  
No  
No  
No  
•
•
•
•
•
•
•
•
•
•
Kit, display screw cover  
•
•
•
•
•
Speaker assy–F  
FDD Assy w/cable–1F  
SPS-BD SYSTEM DF  
•
•
SPS-BD SYSTEM FF  
PCA, IR–1F w/IR  
•
•
•
•
•
•
•
•
•
•
•
•
PCA, IR–1F w/o IR  
Socket, PCMCIA–1F  
Heat sink–1F w/fan  
SPS-PROC P4 16 GHz  
•
•
•
•
CPU, P4 18 GHz  
Northwood uFCPGA  
•
•
•
CPU, P4 19 GHz  
Northwood uFCPGA  
•
•
•
•
•
•
•
•
CPU, P4 20 GHz  
Northwood uFCPGA  
SPS-PROC P4 22 GHz  
SPS-PROC P4 24 GHz  
Service Manual  
Replaceable Parts  
4-17  
Download from Www.Somanuals.com. All Manuals Search And Download.  
HP Pavilion  
ze4x00  
HP Pavilion  
ze5x00,  
nx9010,  
nx9008  
HP nx9005  
HP Pavilion  
ze4200  
Compaq  
Evo N1010v  
Compaq  
Evo N1050v  
HP nx9000  
Compaq  
Presario  
1100  
HP Pavilion  
ze4100  
Compaq  
Presario  
2500  
Compaq  
Presario  
2100  
Compaq  
Presario  
2100  
Part  
Exchange  
Part Number Description  
User  
Repl  
Description  
F5771J  
H5761H  
CPU, Cel-M 16 GHz  
Northwood uFCPGA  
319463-001  
No  
No  
No  
No  
No  
Yes  
Yes  
No  
No  
No  
No  
No  
•
•
•
•
•
•
•
•
•
•
CPU, Cel-M 17 GHz  
Northwood uFCPGA  
319464-001  
319465-001  
319466-001  
319467-001  
319468-002  
319468-051  
319469-001  
319470-001  
319477-001  
319478-001  
319479-001  
•
•
CPU, Cel-M 18 GHz  
Northwood uFCPGA  
•
SPS-PROC C/20 GHz  
Antennas, Wireless  
R&L–1F  
•
•
•
•
•
•
•
•
•
•
•
Card, Mini PCI-80211B  
worldwide  
•
•
•
•
•
•
•
Card, Mini PCI-80211B  
France  
Base Enclosure FF  
Base Enclosure DF  
SPS-CASE TOP 3F  
CPQ FF  
SPS-CASE, TOP 3F  
PAV FF  
SPS-COVER,  
KEYBOARD  
W/SPEAKERS CPQ  
SPS-PROC DT P4  
18 GHZ  
319480-001  
319482-001  
319483-001  
319484-001  
No  
No  
No  
No  
•
•
•
•
SPS-PROC DT P4  
22 GHZ  
SPS-DSPLY PANEL  
141-inch XGA PAV  
SPS-DSPLY PANEL  
150-inch  
XGA PAV  
SPS-DSPLY PANEL  
150-inch  
SXGA PAV  
319485-001  
319486-001  
319487-001  
319488-001  
319489-001  
No  
No  
No  
No  
Yes  
•
•
•
•
•
SPS-DSPLY  
PANEL141-inch  
SGA PRES  
SPS-DSPLY PANEL  
150-inch  
SGA PRES  
SPS-DSPLY PANEL  
150-inch  
SXGA PRES  
SPS-COVER  
MEM/MINI PC 3F  
319490-001  
319492-001  
SPS-FAN 3F SMALL  
No  
No  
•
•
SPS-HEATSINK 3F  
W/2 FANS  
319493-001  
SPS-CABLE KIT 3F  
No  
•
4-18  
Replaceable Parts  
Service Manual  
Download from Www.Somanuals.com. All Manuals Search And Download.  
HP Pavilion  
ze4x00  
HP Pavilion  
ze5x00,  
nx9010,  
nx9008  
HP nx9005  
HP Pavilion  
ze4200  
Compaq  
Evo N1010v  
Compaq  
Evo N1050v  
HP nx9000  
Compaq  
Presario  
1100  
HP Pavilion  
ze4100  
Compaq  
Presario  
2500  
Compaq  
Presario  
2100  
Compaq  
Presario  
2100  
Part  
Exchange  
Part Number Description  
User  
Repl  
Description  
F5771J  
H5761H  
319494-001  
SPS-DOOR PCMCIA  
No  
•
•
•
•
319502-001  
SPS PANEL IR 3F  
W/IR & BUTTON  
No  
•
SPS PANEL IR 3F  
W/IR & W/O BTN  
319503-001  
319504-001  
No  
No  
•
•
SPS-BD AUDIO  
CONTROL 3F  
319505-001  
319506-001  
319507-001  
319511-001  
319512-001  
319513-001  
319612-011  
319613-001  
319848-001  
SPS-BD IR 3F  
No  
No  
No  
No  
No  
No  
No  
No  
No  
•
•
•
•
•
•
SPS-BD SYSTEM DF  
SPS-BD SYSTEM FF  
SPS-COVER DSKT  
DRV BLANK  
SPS-BD RJ45/1394  
SPS-BD RJ45  
SPS-BD SYSTEM DF  
SPS-BD SYSTEM FF  
•
•
•
SPS-PROC ATH  
XP1800+  
153-GHz 45W  
SPS-PROC ATH  
XP2000+  
167-GHz 45W  
319849-001  
319850-001  
No  
No  
•
•
SPS-PROC ATH  
XP1700+  
146-GHz 45W  
SPS-DRV DSKT  
144 MB 3F  
320691-001  
320692-001  
322998-001  
322998-001  
323099-001  
No  
Yes  
No  
No  
No  
•
•
•
•
•
SPS-DRV HD 80 G  
(4200 rpm)  
•
•
SPS-CASE TOP 3F  
CPQ DF  
SPS-CASE, TOP 3F  
PAV DF  
SPS-COVER,  
KEYBOARD  
W/SPEAKERS PAV  
SPS-PROC 24 GHz  
400 MHz FSB  
323222-001  
323223-001  
F4600-60901  
F4640-60901  
No  
•
•
SPS-PROC 24 GHz  
533 MHz FSB  
No  
AC-Adapter-Ultraslim  
Delta 75W s/PFC  
Yes  
Yes  
•
•
•
•
Cover, mem or  
Mini PCI–1F  
w/ labels  
•
•
Service Manual  
Replaceable Parts  
4-19  
Download from Www.Somanuals.com. All Manuals Search And Download.  
HP Pavilion  
ze4x00  
HP Pavilion  
ze5x00,  
nx9010,  
nx9008  
HP nx9005  
HP Pavilion  
ze4200  
Compaq  
Evo N1010v  
Compaq  
Evo N1050v  
HP nx9000  
Compaq  
Presario  
1100  
HP Pavilion  
ze4100  
Compaq  
Presario  
2500  
Compaq  
Presario  
2100  
Compaq  
Presario  
2100  
Part  
Exchange  
Part Number Description  
User  
Repl  
Description  
F5771J  
H5761H  
F4640-60903  
Tray, HDD–1F  
Yes  
No  
No  
No  
No  
No  
No  
No  
No  
No  
No  
No  
No  
No  
No  
No  
No  
No  
No  
No  
No  
No  
No  
No  
No  
No  
•
•
•
•
•
•
•
•
•
•
•
•
•
•
F4640-60908  
F4640-60909  
F4640-60910  
F4640-60911  
F4640-60912  
F4640-60913  
F4640-60914  
F4640-60915  
F4640-60916  
F4640-60917  
F4640-60918  
F4640-60920  
F4640-60921  
F4640-60922  
F4640-60923  
F4640-60924  
F4640-60925  
F4640-60926  
F4640-60927  
F4640-60928  
F4640-60929  
F4640-60930  
F4640-60931  
F4640-60932  
F4640-60933  
Speaker assy–1F  
•
SPS-KEYBOARD-AR  
SPS-KEYBOARD-BEL  
SPS-KEYBOARD-CZ  
SPS-KEYBOARD-DEN  
Keybd, FRENCH  
•
SPS-KEYBOARD-FC  
Keybd, GERMAN  
•
•
•
SPS-KEYBOARD-GRK  
SPS-KEYBOARD-HE  
SPS-KEYBOARD-HUN  
SPS-KEYBOARD-INTL  
Keybd, ITALIAN  
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Keybd, JAPANESE  
SPS-KEYBOARD-NO  
SPS-KEYBOARD-PT  
SPS-KEYBOARD-RU  
Keybd, SPANISH  
•
SPS-KEYBOARD-SWE  
SPS-KEYBOARD-SWI  
SPS-KEYBOARD-PRC  
SPS-KEYBOARD-TK  
Keybd, UK  
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Keybd, US ENGLISH  
PCA, switchboard  
w/cable–1F  
•
•
F4640-60934  
CD-ROM Assy–24X  
No  
•
•
•
•
4-20  
Replaceable Parts  
Service Manual  
Download from Www.Somanuals.com. All Manuals Search And Download.  
HP Pavilion  
ze4x00  
HP Pavilion  
ze5x00,  
nx9010,  
nx9008  
HP nx9005  
HP Pavilion  
ze4200  
Compaq  
Evo N1010v  
Compaq  
Evo N1050v  
HP nx9000  
Compaq  
Presario  
1100  
HP Pavilion  
ze4100  
Compaq  
Presario  
2500  
Compaq  
Presario  
2100  
Compaq  
Presario  
2100  
Part  
Exchange  
Part Number Description  
User  
Repl  
Description  
F5771J  
H5761H  
F4640-60936  
DVD Assy–8x  
No  
No  
No  
•
•
•
•
•
•
•
•
CD-RW/DVD Combo  
ASSY  
F4640-60937  
F4640-60942  
F4640-69037  
•
•
•
Case, top–1F  
(gray/silver)  
F4640-60944  
F4640-60945  
F4640-60946  
F4640-60947  
F4640-60948  
F4640-60949  
F4640-60950  
Guide, HDD–1F  
No  
No  
No  
No  
No  
No  
No  
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
FDD Assy w/cable–1F  
PCA, IR–1F w/IR  
Heat sink–1F w/fan  
Panel, IR–1F w/o IR &  
w/button  
Panel, IR–1F w/o IR &  
w/o button  
Panel, IR–1F w/IR &  
w/button  
Panel, IR–1F w/IR &  
w/o button  
F4640-60951  
F4640-60960  
F4640-60964  
F4640-60965  
F4640-60966  
F4640-60967  
F4640-60969  
F4640-60970  
F4640-60974  
F4640-60975  
F4640-60976  
F4640-60977  
F4640-60978  
F4640-60980  
F4640-60981  
F4640-60984  
No  
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Cover, modem port  
PCA, IR–1F w/o IR  
Kit, door–PCMCIA  
Cover, docking port  
Socket, PCMCIA–1F  
Yes  
No  
No  
Yes  
No  
•
•
•
•
•
•
•
Kit, rubber foot and  
screw plug  
Yes  
Yes  
No  
Kit, display screw cover  
•
•
•
•
•
•
Kit, cable–1F  
Kit, screw  
•
•
•
•
•
Yes  
No  
Antennas, Wireless  
R&L–1F  
•
•
•
Card, Mini PCI-80211B  
worldwide  
Yes  
Yes  
No  
•
•
Card, Mini PCI-80211B  
France  
F4640-69080  
F4640-69081  
Case, bottom assy–  
W2K/XPPro  
•
•
•
Case, bottom assy–  
XPHome  
No  
Thermal pad, set  
No  
•
•
•
Service Manual  
Replaceable Parts  
4-21  
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HP Pavilion  
ze4x00  
HP Pavilion  
ze5x00,  
nx9010,  
nx9008  
HP nx9005  
HP Pavilion  
ze4200  
Compaq  
Evo N1010v  
Compaq  
Evo N1050v  
HP nx9000  
Compaq  
Presario  
1100  
HP Pavilion  
ze4100  
Compaq  
Presario  
2500  
Compaq  
Presario  
2100  
Compaq  
Presario  
2100  
Part  
Exchange  
Part Number Description  
User  
Repl  
Description  
F5771J  
H5761H  
F4640-69086  
F4640-69087  
Case, bottom assy–  
w/1394 W2K/XPPro  
F4640-60986  
No  
•
•
Case, bottom assy–  
w/1394 XPHome  
F4640-60987  
F4641-60905  
F4641-60906  
F4694-60901  
F4695-60901  
F4696-60901  
F4808-60901  
F4808-60902  
F4809-60901  
No  
•
•
•
•
•
Cover, docking port  
hp/Compaq  
Yes  
No  
•
•
•
•
•
•
•
•
Training set,  
Series 02-B  
128MB DDR266B  
256MB DDR266B  
512MB DDR266B  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
•
•
•
•
•
•
•
•
Port Replicator Assy  
•
•
•
Simple Port Replicator  
hp/Compaq  
Battery, Li ion 44AHr 8  
Cell  
•
Li ion  
F5761-12001  
F5761-12003  
F5761-12006  
F5761-60901  
F5761-60902  
F5761-60903  
F5761-60904  
F5761-60905  
F5761-60906  
F5761-60907  
F5761-60910  
F5761-60911  
F5761-60912  
F5761-60913  
F5771-60901  
F5771-60902  
CD, Rec XP Home NA  
ENG  
No  
No  
No  
No  
No  
No  
No  
No  
No  
No  
No  
No  
No  
Yes  
No  
No  
•
•
•
•
•
•
•
•
•
•
•
•
•
•
CD, Rec XP Home  
AUS EN  
CD, Rec XP Home NA  
ENG  
Cover, FDD–1F  
•
•
PCA, motherboard–KE  
w/IEEE 1394  
F5761-69002  
F5761-69003  
•
•
PCA, motherboard–KE  
w/o IEEE 1394  
Cover, Keyboard–1F  
Pavilion  
•
•
•
•
PCA, switchboard  
w/cable–1F Pavilion  
Case, top–1F (Pavilion)  
Kit, display screw  
cover–Pavilion  
Display 141-inch XGA–  
Pavilion KE  
F5761-69010  
F5761-69011  
F5761-69012  
•
•
•
•
•
•
Display 150-inch XGA–  
Pavilion KE  
Display 150-inch  
SXGA+–Pavilion KE  
Label, Name set–KE  
•
•
•
Display 141-inch XGA–  
(Compaq)  
F5771-69001  
F5771-69002  
Display 150-inch XGA–  
(Compaq)  
4-22  
Replaceable Parts  
Service Manual  
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HP Pavilion  
ze4x00  
HP Pavilion  
ze5x00,  
nx9010,  
nx9008  
HP nx9005  
HP Pavilion  
ze4200  
Compaq  
Evo N1010v  
Compaq  
Evo N1050v  
HP nx9000  
Compaq  
Presario  
1100  
HP Pavilion  
ze4100  
Compaq  
Presario  
2500  
Compaq  
Presario  
2100  
Compaq  
Presario  
2100  
Part  
Exchange  
Part Number Description  
User  
Repl  
Description  
F5771J  
H5761H  
F5771-60903  
Display 150-inch  
F5771-69003  
No  
No  
No  
•
SXGA+(Compaq)  
F5771-60904  
F5781-12004  
Cover, Keyboard–1F  
Compaq  
•
•
•
•
CD, Rec XP Home UK  
ENG  
Service Manual  
Replaceable Parts  
4-23  
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5
Reference Information  
This chapter includes the following reference information:  
•
•
Password removal policy  
Display quality statement  
Service Manual  
Reference Information  
5-1  
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Password Removal Policy  
If the user forgets the system password, the user calls Technical Support to determine the proper removal  
procedure The user must provide proof of ownership and the notebook must be operated during the  
procedure.  
The password removal procedure is protected as HP Company Private information There are a restricted  
number of locations that can perform password removal It might not be disclosed or distributed outside  
those locations.  
Password removal is strictly controlled Hewlett-Packard and authorized support providers must ensure  
with written evidence that the notebook being “cleansed” is actually in the possession of the notebook’s  
actual and current owner This requires a sales receipt showing the notebook serial number and owner’s  
name, or a written statement from the owner attesting that he or she is the owner of the notebook The  
statement can be a fax copy of the document The fact that the notebook is in the hands of an HP  
representative on behalf of the customer is not evidence of ownership In addition, HP will not remove the  
password of a notebook for any non-owner, even if it is requested by law enforcement agencies If you  
receive such a request, you should notify management and HP Corporate Legal immediately. (These  
requests might require a court order prior to our participation.)  
Further, the entity removing the password must log the name, serial number and date of the removal, and  
file the written backup with the log The log and backup are subject to standard record retention process and  
review.  
The final issue relating to removal of passwords is that HP cannot provide information to users that would  
assist them in improperly removing a password and opening a notebook.  
5-2  
Reference Information  
Service Manual  
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Hewlett-Packard Display Quality Statement  
TFT display manufacturing is a highly precise but imperfect technology, and manufacturers cannot  
produce large displays that are cosmetically perfect Most, if not all, TFT displays exhibit some level of  
cosmetic imperfection These cosmetic imperfections might be visible to the customer under varying  
display conditions, and can appear as bright, dim, or dark spots This issue is common across all vendors  
supplying TFT displays in their products and is not specific to the notebook display.  
Notebook TFT displays meet or exceed all HP standards for cosmetic quality of TFT displays HP does not  
warrant that the displays will be free of cosmetic imperfections TFT displays can have a small number of  
cosmetic imperfections and still conform to HP’s cosmetic quality specifications.  
Here are some guidelines for determining what action to take on customers’ complaints of cosmetic  
imperfections in their TFT displays:  
1. View the notebook under the customer’s normal operating conditions.  
This means that if the customer uses the unit predominately in DOS, in Windows, or in some other  
application or combination of applications, you should make the determination under those same  
applications Self test is not a normal operating condition and is not a sufficient tool for interpreting  
display quality.  
2. Use the table below to determine whether the display should be considered for replacement These are  
the only conditions in this guideline that might call for a replacement due to a defect in material or  
workmanship based on the HP Limited Warranty Statement.  
3. If a display is considered for replacement, make sure the customer understands that cosmetic variations  
might also exist on the replacement display, and might require the customer to use a work-around to  
obscure the cosmetic imperfection.  
4. Customers with cosmetic-based complaints that do not conform to the above conditions and tests will  
not normally be considered for display replacement The HP-responsible person working with the  
customer should identify work-around solutions that are reasonable and appropriate for the individual  
customer Customers who must have a more perfect display solution should consider switching to a  
notebook with a DSTN display.  
We expect that over time the industry will continue to produce displays with fewer inherent cosmetic  
imperfections, and we will adjust our HP guidelines as these improvements are implemented.  
Service Manual  
Reference Information  
5-3  
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Table 5-1 LCD Guidelines  
Imperfections Not Allowed  
Type of Imperfection  
Electrical Imperfections:  
•
•
•
•
•
7 or more single bright dots  
(a)  
7 or more single dark dots  
Bright dots  
(a)  
9 or more total (bright and dark combined) defective dots  
Any occurrence of multiple defective dots within 15 mm  
Dark dots  
Mechanical Imperfections:  
Discoloration  
Any polarizer bubble, discoloration, or dent that is visible from at least 36  
cm (14 in)  
(b)  
Polarizer bubbles, dents  
Definitions of imperfections:  
a
Bright or dark dot: a subpixel (red, green, or blue dot) that is stuck on or off.  
b
Polarizer dent or bubble: a light spot with a darker border that appears on a lighted display and does not  
change size (In contrast, a polarizer scratch is a light line that is visible on a darker background and  
does not change size)  
5-4  
Reference Information  
Service Manual  
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Service Notes and Obsolete Parts  
Service notes containing important repair information for these products will be issued as needed These  
notes are available online at the Partnership Web site (see page vii).  
Service Manual  
Reference Information  
5-5  
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