HP ProLiant BL2x220c G7 Server Blade
User Guide
Part Number 614090-001
August 2010 (First Edition)
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Contents
Component identification............................................................................................................... 6
System board components.......................................................................................................................... 7
Server B system board components.................................................................................................... 8
Power up the server blade........................................................................................................................ 11
Remove the server B assembly......................................................................................................... 12
Install the server B assembly............................................................................................................ 13
Installing server blade options................................................................................................................... 15
Connecting to the network........................................................................................................................ 17
Completing the configuration.................................................................................................................... 18
Memory options...................................................................................................................................... 22
Memory subsystem architecture....................................................................................................... 23
DIMM identification....................................................................................................................... 24
General DIMM slot population guidelines......................................................................................... 25
Installing a DIMM.......................................................................................................................... 26
Configuration tools.................................................................................................................................. 33
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Re-entering the server serial number and product ID........................................................................... 36
Integrated Lights-Out 3 technology................................................................................................... 37
HP Systems Insight Manager........................................................................................................... 38
HP Insight Server Migration software for ProLiant............................................................................... 40
HP Insight Control Linux Edition....................................................................................................... 41
HP Insight Diagnostics.................................................................................................................... 42
Remote support and analysis tools............................................................................................................. 43
HP Insight Remote Support software................................................................................................. 43
Operating system version support.................................................................................................... 44
Troubleshooting.......................................................................................................................... 46
POST error messages and beep codes....................................................................................................... 60
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Regulatory compliance identification numbers............................................................................................. 62
Class B equipment......................................................................................................................... 62
Cables................................................................................................................................................... 63
Disposal of waste equipment by users in private households in the European Union......................................... 65
BSMI notice............................................................................................................................................ 65
Chinese notice........................................................................................................................................ 66
Electrostatic discharge................................................................................................................. 68
Preventing electrostatic discharge.............................................................................................................. 68
Grounding methods to prevent electrostatic discharge.................................................................................. 68
Specifications............................................................................................................................. 69
Server blade specifications....................................................................................................................... 69
HP contact information............................................................................................................................. 70
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Component identification
Front panel components
Item
1
Description
Server B Power On/Standby button
Server B serial label pull tab
Server blade release lever
Server A serial label pull tab
Server A Power On/Standby button
2
3
4
5
Front panel LEDs
Item Description
Status
1
Server B system
power LED
Green = On
Amber = Standby (auxiliary power
available)
Off = No power available to server
2
Server B UID LED
Blue = Identified
Blue flashing = Active remote management
Component identification
6
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Item Description
Status
Off = No active remote management
3
Server B health LED
Green = Normal
Flashing = Booting
Amber = Degraded condition
Red = Critical condition
4
5
6
Server B NIC/IB link
and activity LED*
Green = Network linked
Green flashing = Network activity
Off = No link or activity
Server A NIC/IB link
and activity LED*
Green = Network linked
Green flashing = Network activity
Off = No link or activity
Server A health LED
Green = Normal
Flashing = Booting
Amber = Degraded condition
Red = Critical condition
7
8
Server A UID LED
Blue = Identified
Blue flashing = Active remote management
Off = No active remote management
Server A system
power LED
Green = On
Amber = Standby (auxiliary power
available)
Off = No power available to server
* Actual NIC numbers depend on several factors, including the operating system installed on the server blade.
System board components
Server A system board components
Item
1
Description
Hard drive connector
DIMM slots (processor 2)
2
Component identification
7
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Item
3
Description
Processor socket 2 (populated)
Server A system board serial number label
System battery
4
5
6
Processor socket 1 (populated)
Signal connector
7
8
Enclosure connector
9
Power connector
10
11
12
System maintenance switch
DIMM slots (processor 1)
Internal USB connector
Server B system board components
Item
1
Description
Hard drive connector
2
Processor socket 1 (populated)
System battery
3
4
DIMM slots (processor 2)
Server B system board serial number label
Processor socket 2 (populated)
Power connector
5
6
7
8
System maintenance switch
Signal connector
9
10
11
DIMM slots (processor 1)
Internal USB connector
DIMM slot numbering
Component identification
8
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Server A DIMM slots
Server B DIMM slots
System maintenance switch
Position
Function
Default
Off
1
2
3
4
5
6
iLO 3 security override
Configuration lock
Reserved
Off
Off
Reserved
Off
Password disabled
Reset configuration
Off
Off
Component identification
9
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Position
Function
Reserved
Reserved
Default
Off
7
8
Off
When the system maintenance switch position 6 is set to the On position, the system is prepared to erase
all system configuration settings from both CMOS and NVRAM.
CAUTION: Clearing CMOS and/or NVRAM deletes configuration information. Be sure to
properly configure the server or data loss could occur.
Access components
CAUTION: The jackscrews control the unseating and seating of critical system connectors.
Failure to use the jackscrews to remove and install the server B assembly can cause the system
boards to fail.
Item
1
Description
Jackscrew 1
2
Jackscrew 2
3
T-15 Torx wrench
Component identification 10
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Operations
Power up the server blade
The Onboard Administrator initiates an automatic power-up sequence when the server blade is installed.
If the default setting is changed, use one of the following methods to power up the server blade:
•
•
Use an iLO 3 virtual power button selection for server A and server B.
Press and release the server A and server B Power On/Standby button.
When the server blade goes from the standby mode to the full power mode, the system power LED
changes from amber to green.
For more information about the Onboard Administrator, see the enclosure setup and installation guide on
Power down the server blade
Before powering down the server blade for any upgrade or maintenance procedures, perform a backup
of critical server data and programs on each server.
Depending on the Onboard Administrator configuration, use one of the following methods to power down
the server blade:
•
•
•
Use the virtual power button selection through iLO 3 for both server A and server B.
This method initiates a controlled remote shutdown of applications and the OS before the server
blade enters standby mode.
Press and release the server A and server B Power On/Standby buttons.
This method initiates a controlled shutdown of applications and the OS before the server blade
enters standby mode.
Press and hold the server A and server B Power On/Standby buttons for more than 4 seconds to
force the server blade to shut down.
This method forces the server blade to enter standby mode without properly exiting applications and
the OS. It provides an emergency shutdown method in the event of a hung application.
CAUTION: To prevent damage to the server or the operating system, always power down
both server A and server B before removing the server blade from the enclosure.
IMPORTANT: When the server blade is in standby mode, auxiliary power is still being
provided. To remove all power from the server blade, remove the server blade from the
enclosure.
After initiating a virtual power down command, be sure that both server A and server B are in standby
mode by observing that the system power LEDs are amber.
Operations 11
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Remove the server blade
To remove the component:
1.
2.
3.
Identify the proper server blade.
Remove the server blade.
4.
Place the server blade on a flat, level work surface.
WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the
internal system components to cool before touching them.
CAUTION: To prevent damage to electrical components, properly ground the server blade
before beginning any installation procedure. Improper grounding can cause ESD.
Access the internal server components
To access internal server components, remove server B assembly from server A assembly.
WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the
internal system components to cool before touching them.
CAUTION: To prevent damage to electrical components, properly ground the server blade
before beginning any installation procedure. Improper grounding can cause ESD.
Remove the server B assembly
To remove the component:
1.
Operations 12
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2.
3.
Place the server blade on a flat, level work surface with the bezel facing away from you.
CAUTION: The jackscrews control the unseating and seating of critical system connectors.
Failure to use the jackscrews to remove and install the server B assembly can cause the system
boards to fail.
4.
5.
6.
Turn jackscrew 1 approximately six turns counterclockwise.
Turn jackscrew 2 counterclockwise until the threads are fully disengaged.
Turn jackscrew 1 counterclockwise until the threads are fully disengaged.
CAUTION: To prevent damage to the server blade, do not apply pressure to the enclosure
connector.
7.
Lift the server B assembly from the server A assembly, and then place it on the work surface with the
system board facing up.
Install the server B assembly
1.
Engage the front edge of the server B assembly with the front edge of the server A assembly.
CAUTION: To avoid possible damage to mezzanine card cables, route any cables so that
they do not become pinched when the server B assembly is installed.
IMPORTANT: To avoid possible damage to the serial label pull tab, extend the serial label
pull tab approximately 1 cm (0.4 in) before installing the server B assembly on the server A
assembly.
2.
3.
Lower the server B assembly onto the server A assembly.
Align the signal and power connectors on the server B assembly with the corresponding connectors
on the server A assembly.
Operations 13
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CAUTION: The jackscrews control the unseating and seating of critical system connectors.
Failure to use the jackscrews to remove and install the server B assembly can cause the system
boards to fail.
4.
5.
6.
Engage the threads on jackscrew 1 and tighten six turns clockwise.
Engage the threads on jackscrew 2 and tighten fully.
Tighten jackscrew 1 fully.
Operations 14
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Setup
Overview
To install a server blade, complete the following steps:
1.
2.
3.
4.
5.
6.
Install and configure an HP BladeSystem c-Class enclosure.
Install any server blade options.
Install interconnect modules in the enclosure.
Connect the interconnect modules to the network.
Install a server blade.
Complete the server blade configuration.
Installing an HP BladeSystem c-Class enclosure
Before performing any server blade-specific procedures, install an HP BladeSystem c-Class enclosure.
The most current documentation for server blades and other HP BladeSystem components is available at
Documentation is also available in the following locations:
•
•
Documentation CD that ships with the enclosure
Installing server blade options
Before installing and initializing the server blade, install any server blade options, such as additional
memory, hard drives, or internal USB devices.
Installing a server blade
CAUTION: To prevent improper cooling and thermal damage, do not operate the server
blade enclosure unless all bays are populated with either a component or a blank.
Setup 15
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1.
Remove the device bay blank.
2.
Remove the enclosure connector cover.
3.
Install the server blade.
Setup 16
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Connecting to the network
To connect the HP BladeSystem to a network, each enclosure must be configured with network
interconnect devices to manage signals between the server blades and the external network.
Two types of interconnect modules are available for HP BladeSystem c-Class enclosures: Pass-thru modules
and switch modules. For more information about interconnect module options, see the HP website
Installing interconnect modules
For specific steps to install interconnect modules, see the documentation that ships with the interconnect
module.
Interconnect bay numbering and device mapping
Each server in the server blade has two embedded Ethernet NIC ports and an embedded 4x QDR
IB/Flex-10 10Gb port. The 4x QDR IB/Flex-10 10Gb port is automatically configured to match the switch
module installed in bays 5 through 8 in the HP ProLiant c7000 Enclosure. The HP ProLiant BL2x220c G7
Server Blade is supported only in the HP ProLiant c7000 Enclosure.
To support network connections for specific signals, install an interconnect module that supports the
preferred mode of operation in the bay that corresponds with the server node.
Server blade signal
Server A NIC 1
c7000 interconnect bay
Interconnect bay labels
1
Server A NIC 2
3
Server A 4x QDR IB switch
Server A 10G Ethernet
Server B NIC 1
5 & 6
5
2
Server B NIC 2
4
Server B 4x QDR IB switch
7 & 8
Setup 17
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Server blade signal
c7000 interconnect bay
Interconnect bay labels
Server B 10G Ethernet
7
For detailed port mapping information, see the HP BladeSystem enclosure installation poster or the
HP BladeSystem enclosure setup and installation guide on the HP website
Completing the configuration
To complete the server blade and HP BladeSystem configuration, see the overview card that ships with the
enclosure.
Setup 18
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Hardware options installation
Introduction
If more than one option is being installed, read the installation instructions for all the hardware options
and identify similar steps to streamline the installation process.
WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the
internal system components to cool before touching them.
CAUTION: To prevent damage to electrical components, properly ground the server before
beginning any installation procedure. Improper grounding can cause electrostatic discharge.
CAUTION: To avoid damage to the server blade, do not operate the server blade unless both
processor sockets are populated with a processor and heatsink.
Hard drive option
Each server supports one internal SATA drive.
WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the
internal system components to cool before touching them.
To install the component:
1.
2.
3.
4.
5.
If installed, remove the USB device.
Remove the hard drive carrier:
Hardware options installation 19
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o
To remove the hard drive carrier from the server A assembly, remove the T-10 hard drive carrier
screw and loosen the two system board thumbscrews. Then, slide the system board toward the
rear of the enclosure and remove the hard drive carrier.
o
To remove the hard drive carrier from the server B assembly, remove the T-10 hard drive carrier
screw, and then remove the hard drive carrier.
Hardware options installation 20
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6.
7.
8.
Prepare the hard drive carrier.
Install the hard drive in the carrier.
Install the hard drive assembly:
Hardware options installation 21
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o
To install the hard drive assembly in server A, slide the hard drive assembly into position on the
hard drive connector, slide the system board into position in the enclosure, and tighten the system
board thumbscrews. Then, install the hard drive carrier retention screw.
o
To install the hard drive assembly in server B, first slide the hard drive assembly into position on
the hard drive connector, and then install the hard drive carrier retention screw.
9.
If removed, install the USB device.
Memory options
IMPORTANT: This server blade does not support mixing RDIMMs and UDIMMs. Attempting to
mix these two types causes the server to halt during BIOS initialization.
Hardware options installation 22
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The memory subsystem in this server blade can support RDIMMs or UDIMMs. Both types are referred to as
DIMMs when the information applies to both types. When specified as RDIMM or UDIMM, the
information applies to that type only. All memory installed in the server blade must be the same type.
The server blade supports the following DIMM speeds:
•
•
Single- and dual-rank PC3-10600 (DDR-1333) DIMMs operating at 1333 and 1066 MHz
Quad-rank PC3-8500 (DDR-1067) DIMMs operating at 1066 MHz
Depending on the processor model, the number of DIMMs installed, and whether UDIMMs or RDIMMs
are installed, the memory clock speed may be reduced to 1066 or 800 MHz. For more information on
Memory subsystem architecture
The memory subsystem in this server blade is divided into channels. Each processor supports three
channels, and each channel supports one DIMM slot, as shown in the following table.
Channel
Slot
A
Slot number
1
2
3
1
2
3
B
C
This multi-channel architecture provides enhanced performance in Advanced ECC mode. This server blade
supports either Registered PC3 DIMMs (RDIMMs) or Unbuffered DIMMs (UDIMMs).
DIMM slots in this server are identified by number and by letter. Letters identify the slots to populate. Slot
numbers are reported by ROM messages during boot and for error reporting.
Single-, dual-, and quad-rank DIMMs
To understand and configure memory protection modes properly, an understanding of single-, dual-, and
quad-rank DIMMs is helpful. Some DIMM configuration requirements are based on these classifications.
A single-rank DIMM has one set of memory chips that is accessed while writing to or reading from the
memory. A dual-rank DIMM is similar to having two single-rank DIMMs on the same module, with only
one rank accessible at a time. A quad-rank DIMM is, effectively, two dual-rank DIMMs on the same
module. Only one rank is accessible at a time. The server blade memory control subsystem selects the
proper rank within the DIMM when writing to or reading from the DIMM.
Dual- and quad-rank DIMMs provide the greatest capacity with the existing memory technology. For
example, if current DRAM technology supports 2-GB single-rank DIMMs, a dual-rank DIMM would be 4-
GB, and a quad-rank DIMM would be 8-GB.
Hardware options installation 23
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DIMM identification
To determine DIMM characteristics, use the label attached to the DIMM and the following illustration and
table.
Item Description
Definition
1
2
Size
—
Rank
1R = Single-rank
2R = Dual-rank
4R = Quad-rank
3
4
Data width
x4 = 4-bit
x8 = 8-bit
Voltage rating
L = Low voltage (1.35v)
Blank or omitted = Standard
5
6
Memory speed
DIMM type
10600 = 1333-MHz
8500 = 1066-MHz
R = RDIMM (registered)
E = UDIMM (unbuffered with ECC)
For the latest supported memory information, see the QuickSpecs on the HP website
Memory configurations
To optimize server blade availability, the server blade supports the following AMP modes:
•
•
Advanced ECC—provides the greatest memory capacity for a given DIMM size, while providing up
to 4-bit error correction. This mode is the default option for this server blade.
Mirrored Memory—provides maximum protection against failed DIMMs. Uncorrectable errors in one
channel are corrected by the mirror channel.
Hardware options installation 24
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•
Lockstep—provides enhanced protection while making all installed memory available to the
operating system. The server blade can continue to function if a single- or multi-bit memory failure
within a single DRAM device occurs.
Advanced Memory Protection options are configured in RBSU. If the requested AMP mode is not
supported by the installed DIMM configuration, the server blade boots in Advanced ECC mode. For more
For the latest memory configuration information, see the QuickSpecs on the HP website
RDIMM maximum memory configurations
The following table lists the maximum memory configuration possible with 16-GB RDIMMs.
Rank
Maximum memory configuration
Single-rank
Dual-rank
Quad-rank
96 GB
96 GB
64 GB
UDIMM maximum memory configurations
The server blade supports a maximum of 24 GB of memory with one processor and 48 GB of memory
with two processors using 4-GB dual-rank UDIMMs.
Advanced ECC memory configuration
Advanced ECC memory is the default memory protection mode for this server blade. Standard ECC can
correct single-bit memory errors and detect multi-bit memory errors. When multi-bit errors are detected
using Standard ECC, the error is signaled to the server blade and causes the server blade to halt.
Advanced ECC protects the server blade against some multi-bit memory errors. Advanced ECC can
correct both single-bit memory errors and 4-bit memory errors if all failed bits are on the same DRAM
device on the DIMM.
Advanced ECC provides additional protection over Standard ECC because it is possible to correct certain
memory errors that would otherwise be uncorrected and result in a server blade failure. The server blade
provides notification that correctable error events have exceeded a pre-defined threshold rate.
General DIMM slot population guidelines
Observe the following guidelines for all AMP modes:
•
•
Always populate channels 1 and 2 for both processors.
To maximize performance, distribute the total memory capacity between both processors in a server
as evenly as possible.
•
Do not mix Unbuffered and Registered PC3 DIMMs.
DIMM speeds are supported as indicated in the following table.
Rank
Speeds supported (MHz)
Single- or dual-rank
1333, 1066
Hardware options installation 25
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Rank
Speeds supported (MHz)
Quad-rank
1066
Advanced ECC population guidelines
For Advanced ECC mode configurations, observe the following guidelines:
•
•
DIMMs may be installed individually.
Multi-processor Advanced ECC population order
For Advanced ECC mode configurations with multiple processors, populate the DIMM slots for each
processor sequentially in alphabetical order (A through C).
Installing a DIMM
WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the
internal system components to cool before touching them.
To install the component:
1.
2.
3.
4.
5.
Open the DIMM slot latches.
Install the DIMM.
6.
7.
Hardware options installation 26
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SD card adapter option
The SD card adapter option enables the use of a permanently installed SD card.
WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the
internal system components to cool before touching them.
To install the component:
1.
2.
3.
4.
5.
Install an SD card in the SD slot.
Install the SD card adapter.
6.
7.
Hardware options installation 27
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Software and configuration utilities
Server blade deployment tools
HP BladeSystem c-Class Advanced management
iLO 3 is a standard component of ProLiant c-Class server blades that provides server health and remote
server blade manageability. Its features are accessed from a network client device using a supported web
browser. In addition to other features, iLO 3 provides keyboard, mouse, and video (text and graphics)
capability for a server blade, regardless of the state of the host OS or host server blade.
iLO 3 includes an intelligent microprocessor, secure memory, and a dedicated network interface. This
design makes iLO 3 independent of the host server blade and its OS. iLO 3 provides remote access to
any authorized network client, sends alerts, and provides other server blade management functions.
Using a supported web browser, you can:
•
Remotely access the console of the host server blade, including all text mode and graphics mode
screens with full keyboard and mouse controls.
•
•
Remotely power up, power down, or reboot the host server blade.
Remotely boot a host server blade to a virtual media image to perform a ROM upgrade or install an
OS.
•
•
•
•
Send alerts from iLO 3 regardless of the state of the host server blade.
Access advanced troubleshooting features provided by iLO 3.
Launch a web browser, use SNMP alerting, and diagnose the server blade with HP SIM.
Configure static IP bay settings for the dedicated iLO 3 management NICs on each server blade in
an enclosure for faster deployment.
To connect to the server blade using iLO 3, install the server blade in an enclosure. Onboard
Administrator assigns an IP address to enable iLO 3 connectivity to the server blade.
The c-Class tab enables you to control specific settings for the HP BladeSystem. iLO 3 also provides web-
based status for the HP BladeSystem configuration.
For detailed information about iLO 3, refer to the HP Integrated Lights-Out User Guide on the HP website
Network-based PXE deployment
PXE is a component of the Intel® WfM specification. The PXE model enables server blades to load and
execute an NBP from a PXE server and to execute a pre-configured image. The image can be an OS
image created by software utilities or a boot diskette image. This feature enables a user to configure a
server blade and install an OS over a network.
Software and configuration utilities 28
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Deployment overview
When a PXE-enabled target server blade boots, it obtains an IP address from a DHCP server. The target
server blade obtains the name of the NBP from the appropriate boot server. Then, the target server blade
uses TFTP to download the NBP from the boot server and executes the image.
IMPORTANT: To connect to a network with a Pass-Thru module, always connect the Pass-Thru
module to a network device that supports Gigabit speed.
For each server blade being deployed, the PXE server must be connected to the NIC designated for PXE.
The server blade defaults PXE functions to NIC 1, but any of the NC series NICs in the server blade can
be designated for PXE in RBSU. For NIC connector locations, refer to the documentation included with the
server blade.
NOTE: Actual NIC numeration depends on several factors, including the OS installed on the
server blade.
To deploy an OS to multiple server blades, install a PXE deployment server on a network.
Deployment infrastructure
IMPORTANT: To connect to a network with a Pass-Thru module, always connect the Pass-Thru
module to a network device that supports Gigabit speed.
To establish a network-based PXE deployment infrastructure, provide the following software and minimum
hardware:
•
Client PC (administrative workstation)
o
AMD Athlon™ XP processor (700 MHz or greater recommended), AMD Athlon™ 64 processor,
or Intel® Pentium® III or higher processor (700 MHz or greater recommended)
o
o
o
o
o
128 MB of RAM
Microsoft® Windows® 2000 Professional or Microsoft® Windows® XP OS
Microsoft® Internet Explorer 5.5 or above with 128-bit encryption
Ethernet NIC with 10/100 RJ-45 connector
TCP/IP networking and an IP address compatible with one of the following: the iLO 3 Diagnostic
Port IP address or an assigned DHCP or static IP address
o
o
CD-ROM drive, CD/DVD-ROM drive, and/or diskette drive
Any of the following Java™ Runtime Environment versions:
1.3.1_02
1.3.1_07
1.3.1_08
1.4.1 for Windows® users only
1.4.2 for Linux users only
Access the Java™ Runtime Environment versions at the HP website
•
DHCP server (IP address assignment)
o
AMD Athlon™ XP processor (700 MHz or greater recommended), AMD Athlon™ 64 processor,
or Intel® Pentium® or Pentium® II 200-MHz or faster processor
Software and configuration utilities 29
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o
o
o
64 MB of RAM
64 MB of free hard drive space
10-Mb/s network adapter
•
•
PXE deployment server (storing boot images)
o
AMD Athlon™ XP processor (700 MHz or greater recommended), AMD Athlon™ 64 processor,
or Intel® Pentium® III or higher processor (500 MHz recommended)
o
o
o
256 MB of RAM
10-Mb/s network adapter
CD-ROM drive
Windows® repository server (Windows® or Linux deployment)
o
o
o
o
o
Windows® 2000 or Windows Server® 2003 OS installed
Network connection
CD-ROM drive
1.5 GB of available disk space
TCP/IP networking and an IP address compatible with one of the following: the iLO 3 Diagnostic
Port IP address or an assigned DHCP or static IP address
o
o
CD-ROM drive and/or diskette drive
Any of the following Java™ Runtime Environment versions:
1.3.1_02
1.3.1_07
1.3.1_08
1.4.1 for Windows® users only
1.4.2 for Linux users only
Access the Java™ Runtime Environment versions at the HP website
•
Network server with an OS installed
Deployment methods
Three primary deployment methods are supported:
IMPORTANT: To deploy a server blade without the HP Insight Control server deployment,
create a bootable diskette or image of a bootable diskette.
•
•
•
PXE deployment
PXE enables server blades to load an image over the network from a PXE server, and then execute it in
memory. The first NIC on the server blade is the default PXE boot NIC, but any of the other NC series
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NICs can be configured to boot PXE. For more information, see "Network-based PXE deployment (on
Actual NIC numeration depends on several factors, including the OS installed on the server blade.
HP recommends using one of the following methods for PXE deployment:
•
HP Insight Control server deployment (formerly Rapid Deployment Pack)
HP Insight Control is essential server management that unlocks the management capabilities built into HP
ProLiant servers. Insight Control delivers powerful capabilities that enable customers to proactively
manage ProLiant server health - whether physical or virtual, deploy ProLiant servers quickly, optimize
power consumption, and control ProLiant servers from anywhere.
HP Insight Control server deployment is a key component of Insight Control which provides an automated,
simple-to-use solution for bare-metal deployment and configuration of HP ProLiant servers with an
operating system or virtualization platform. Insight Control server deployment includes an unaltered Altiris
Deployment Solution while providing optimization for deployment of HP ProLiant servers using HP ProLiant
Integration Module.
HP Insight Control facilitates the installation, configuration, and deployment of high-volumes of servers
through an intuitive, comprehensive console, using either scripting or imaging technology. It makes
deploying a server as easy as selecting one, a few, or hundreds of target servers, selecting predefined
images or scripts, and clicking Run.
For more information about HP Insight Control, see the HP website
•
SmartStart Scripting Toolkit
The SmartStart Scripting Toolkit is a server deployment product that allows you to build an unattended
automated installation for high-volume server blade deployments. The SmartStart Scripting Toolkit is
designed to support ProLiant BL, ML, DL, and SL servers. The toolkit includes a modular set of utilities and
important documentation that describes how to apply these tools to build an automated server deployment
process.
The Scripting Toolkit provides a flexible way to create standard server configuration scripts. These scripts
are used to automate many of the manual steps in the server configuration process. This automated server
configuration process cuts time from each deployment, making it possible to scale rapid, high-volume
server blade deployments.
For more information, and to download the SmartStart Scripting Toolkit, see the HP website
CD-ROM deployment
CD-ROM deployment involves using a bootable CD that executes scripts to configure the hardware and
install the OS. After the OS is configured, the server blade can access the network to locate the scripts
and files necessary for deployment. Before beginning the deployment process, connect the server blade to
the network.
NOTE: For more information about hardware and cabling configurations, see the documents
that ship with the enclosure.
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iLO virtual CD-ROM
To deploy with a boot CD:
1.
Do one of the following:
o
o
o
Insert the boot CD into the client PC using the iLO 3 Remote Console.
Use iLO 3 to create an image file of the boot CD.
Copy the image of the boot CD to a location on the network or the client PC hard drive.
2.
Remotely access the server blade through iLO 3. See "HP BladeSystem c-Class advanced
3.
4.
5.
Click the Virtual Media tab.
Select the Virtual Media applet.
Use the Virtual Media applet to select the local CD or image file and connect the Virtual CD to the
server blade.
6.
7.
Use the iLO 3 Virtual Power Button feature to reboot the server blade.
After the server blade boots, follow the normal network installation procedure for the OS.
Diskette image deployment
To deploy with a diskette image, the user creates a DOS-based network-enabled boot diskette that
executes a script that configures the hardware and installs the OS. The diskette enables the server blade
to access the required deployment scripts and files on the network.
This method implies a deployment infrastructure that may include an administrator workstation, PXE
server, Microsoft® Windows® file share, or a Linux file share. For more information, refer to "Deployment
Before beginning the deployment process, connect the server blade to the network.
NOTE: For more information about hardware and cabling configurations, see the documents
that ship with the enclosure.
Two methods are available for diskette image deployment:
•
•
Creating a boot diskette
The SmartStart Scripting Toolkit provides the tools and information for creating a boot diskette. For details,
refer to the SmartStart Scripting Toolkit User Guide and download the latest version of the software from
As an alternative method, configure the hardware manually with RBSU and the iLO 3 remote console.
With this method, the disk is more generic and integrates with an existing network OS installation
To operate properly, the server blade must have a supported OS. For the latest information on a
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iLO virtual floppy
To deploy with a boot diskette:
1.
Do one of the following:
o
o
o
Insert the boot diskette into the client PC using the iLO 3 Remote Console.
Use iLO 3 to create an image file of the boot diskette.
Copy the image of the boot diskette to a location on the network or the client PC hard drive.
2.
Remotely access the server blade through iLO 3. See "HP BladeSystem c-Class advanced
3.
4.
5.
6.
7.
Open Integrated Remote Console or Java Remote Console.
Select the local diskette or image file from the Virtual Drives menu, located at the top of the screen.
Connect the Virtual floppy to the server blade.
Use the iLO 3 power switch feature to reboot the server blade.
After the server blade boots, follow the normal network installation procedure for the OS.
InfiniBand configuration
The server blade provides either embedded InfiniBand or embedded Ethernet connectivity. The type of
network connectivity depends on the type of switch installed in the enclosure interconnect bay.
For more information on HP InfiniBand switch modules, see the installation guide and user guide for the
specific type of HP InfiniBand c-Class switch. For more information about interconnect module options, see
Configuration tools
SmartStart software
SmartStart is a collection of software that optimizes single-server setup, providing a simple and consistent
way to deploy server configuration. SmartStart has been tested on many ProLiant server products,
resulting in proven, reliable configurations.
SmartStart assists the deployment process by performing a wide range of configuration activities,
including:
•
•
Preparing the system for installing "off-the-shelf" versions of leading operating system software
Installing optimized server drivers, management agents, and utilities automatically with every
assisted installation
•
•
Installing software drivers directly from the CD. With systems that have Internet connection, the
SmartStart Autorun Menu provides access to a complete list of ProLiant system software.
•
SmartStart is included in the HP Insight Foundation suite for ProLiant. For more information about
SmartStart software, see the HP Insight Foundation suite for ProLiant or the HP website
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SmartStart Scripting Toolkit
The SmartStart Scripting Toolkit is a server deployment product that allows you to build an unattended
automated installation for high-volume server blade deployments. The SmartStart Scripting Toolkit is
designed to support ProLiant BL, ML, DL, and SL servers. The toolkit includes a modular set of utilities and
important documentation that describes how to apply these tools to build an automated server deployment
process.
The Scripting Toolkit provides a flexible way to create standard server configuration scripts. These scripts
are used to automate many of the manual steps in the server configuration process. This automated server
configuration process cuts time from each deployment, making it possible to scale rapid, high-volume
server blade deployments.
For more information, and to download the SmartStart Scripting Toolkit, see the HP website
HP ROM-Based Setup Utility
RBSU is a configuration utility embedded in ProLiant servers that performs a wide range of configuration
activities that can include the following:
•
•
•
•
•
•
Configuring system devices and installed options
Enabling and disabling system features
Displaying system information
Selecting the primary boot controller
Configuring memory options
Language selection
For more information on RBSU, see the HP ROM-Based Setup Utility User Guide on the Documentation CD
Using RBSU
To use RBSU, use the following keys:
•
•
•
•
To access RBSU, press the F9 key during power-up when prompted.
To navigate the menu system, use the arrow keys.
To make selections, press the Enter key.
To access Help for a highlighted configuration option, press the F1 key.
IMPORTANT: RBSU automatically saves settings when you press the Enter key. The utility does
not prompt you for confirmation of settings before you exit the utility. To change a selected
setting, you must select a different setting and press the Enter key.
Default configuration settings are applied to the server at one of the following times:
•
•
Upon the first system power-up
After defaults have been restored
Default configuration settings are sufficient for proper typical server operation, but configuration settings
can be modified using RBSU. The system will prompt you for access to RBSU with each power-up.
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Auto-configuration process
The auto-configuration process automatically runs when you boot the server for the first time. During the
power-up sequence, the system ROM automatically configures the entire system without needing any
intervention. During this process, the ORCA utility, in most cases, automatically configures the array to a
default setting based on the number of drives connected to the server.
NOTE: The server may not support all the following examples.
NOTE: If the boot drive is not empty or has been written to in the past, ORCA does not
automatically configure the array. You must run ORCA to configure the array settings.
Drives installed
Drives used
RAID level
RAID 0
RAID 1
RAID 5
None
1
1
2
2
3, 4, 5, or 6
More than 6
3, 4, 5, or 6
0
To change any ORCA default settings and override the auto-configuration process, press the F8 key when
prompted.
By default, the auto-configuration process configures the system for the English language. To change any
default settings in the auto-configuration process (such as the settings for language, operating system, and
primary boot controller), execute RBSU by pressing the F9 key when prompted. After the settings are
selected, exit RBSU and allow the server to reboot automatically.
For more information on RBSU, see the HP ROM-Based Setup Utility User Guide on the Documentation CD
Boot options
Near the end of the boot process, the boot options screen is displayed. This screen is visible for several
seconds before the system attempts to boot from a supported boot device. During this time, you can do
the following:
•
•
Access RBSU by pressing the F9 key.
Access the System Maintenance Menu (which enables you to launch ROM-based Diagnostics or
Inspect) by pressing the F10 key.
•
Force a PXE Network boot by pressing the F12 key.
BIOS Serial Console
BIOS Serial Console allows you to configure the serial port to view POST error messages and run RBSU
remotely through a serial connection to the server COM port. The server that you are remotely configuring
does not require a keyboard and mouse.
For more information about BIOS Serial Console, see the BIOS Serial Console User Guide on the
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Configuring AMP modes
Not all ProLiant servers support all AMP modes. RBSU provides menu options only for the modes
supported by the server. Advanced memory protection within RBSU enables the following advanced
memory.
•
Advanced ECC Mode—Provides memory protection beyond Standard ECC. All single-bit failures
and some multi-bit failures can be corrected without resulting in system downtime.
•
Online Spare Mode—Provides protection against failing or degraded DIMMs. Certain memory is set
aside as spare, and automatic failover to spare memory occurs when the system detects a degraded
DIMM. DIMMs that are likely to receive a fatal/uncorrectable memory error are removed from
operation automatically, resulting in less system downtime.
See the server-specific user guide for DIMM population requirements.
•
•
Mirrored Memory Mode—Provides protection against uncorrectable memory errors that would
otherwise result in system failure. In this mode, the system maintains two copies of all data. If an
uncorrectable memory error occurs, the system automatically retrieves the good data from the
mirrored copy. The system continues to operate normally without any user intervention. If the system
supports hot-plug memory, the failed memory can be replaced while the system continues to operate.
RAID Memory Mode—Provides protection levels similar to Mirrored Memory Mode, and it requires
less memory allocation than full redundancy.
HP Insight Control server deployment (formerly RDP)
HP Insight Control is essential server management that unlocks the management capabilities built into HP
ProLiant servers. Insight Control delivers powerful capabilities that enable customers to proactively
manage ProLiant server health - whether physical or virtual, deploy ProLiant servers quickly, optimize
power consumption, and control ProLiant servers from anywhere.
HP Insight Control server deployment is a key component of Insight Control which provides an automated,
simple-to-use solution for bare-metal deployment and configuration of HP ProLiant servers with an
operating system or virtualization platform. Insight Control server deployment includes an unaltered Altiris
Deployment Solution while providing optimization for deployment of HP ProLiant servers using HP ProLiant
Integration Module.
HP Insight Control facilitates the installation, configuration, and deployment of high-volumes of servers
through an intuitive, comprehensive console, using either scripting or imaging technology. It makes
deploying a server as easy as selecting one, a few, or hundreds of target servers, selecting predefined
images or scripts, and clicking Run.
For more information about HP Insight Control, see the HP website
Re-entering the server serial number and product ID
After you replace the system board, you must re-enter the server serial number and the product ID.
1.
2.
3.
During the server startup sequence, press the F9 key to access RBSU.
Select the System Options menu.
Select Serial Number. The following warning is displayed:
WARNING! WARNING! WARNING! The serial number is loaded into the system
during the manufacturing process and should NOT be modified. This option
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should only be used by qualified service personnel. This value should
always match the serial number sticker located on the chassis.
4.
5.
6.
7.
8.
9.
Press the Enter key to clear the warning.
Enter the serial number and press the Enter key.
Select Product ID.
Enter the product ID and press the Enter key.
Press the Esc key to close the menu.
Press the Esc key to exit RBSU.
10. Press the F10 key to confirm exiting RBSU. The server will automatically reboot.
Management tools
Automatic Server Recovery
ASR is a feature that causes the system to restart when a catastrophic operating system error occurs, such
as a blue screen, ABEND, or panic. A system fail-safe timer, the ASR timer, starts when the System
Management driver, also known as the Health Driver, is loaded. When the operating system is
functioning properly, the system periodically resets the timer. However, when the operating system fails,
the timer expires and restarts the server.
ASR increases server availability by restarting the server within a specified time after a system hang or
shutdown. At the same time, the HP SIM console notifies you by sending a message to a designated
pager number that ASR has restarted the system. You can disable ASR from the HP SIM console or
through RBSU.
ROMPaq utility
The ROMPaq utility enables you to upgrade the system firmware (BIOS). To upgrade the firmware, insert
a ROMPaq USB Key into an available USB port and boot the system. In addition to ROMPaq, Online
Flash Components for Windows and Linux operating systems are available for updating the system
firmware.
The ROMPaq utility checks the system and provides a choice (if more than one exists) of available
firmware revisions.
For more information, see the Download drivers and software page for the server blade. To access the
server-specific page, enter the following web address into the browser:
http://www.hp.com/support/<servername>
For example:
Integrated Lights-Out 3 technology
The iLO 3 subsystem is a standard component of selected ProLiant servers that provides server health and
remote server manageability. The iLO 3 subsystem includes an intelligent microprocessor, secure memory,
and a dedicated network interface. This design makes iLO 3 independent of the host server and its
operating system.
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In addition to remote management features, iLO 3 is also responsible for managing the health of the
ProLiant server. The intelligence of iLO 3 manages the Sea of Sensors thermal control, directs the Dynamic
Power Capping technology, and monitors the health of server components.
The iLO 3 subsystem provides secure remote access from any authorized network client. The
enhancements to iLO 3 enable customers to get work done faster by providing turbo-charged remote
access performance, a streamlined user experience, and enhanced standards support.
Using iLO 3, you can do the following:
•
•
•
•
•
•
Access a high-performance and secure Remote Console to the server from anywhere in the world.
Use the shared iLO 3 Remote Console to collaborate with up to six server administrators.
Remotely mount high-performance Virtual Media devices to the server.
Securely and remotely control the power state of the managed server.
Send alerts from iLO 3 regardless of the state of the host server.
Access advanced troubleshooting features through the iLO 3 interface.
For more information about iLO 3 features (which may require an iLO Advanced Pack or iLO Advanced
for BladeSystem license), see the iLO 3 documentation on the Documentation CD or on the HP website
Erase Utility
CAUTION: Perform a backup before running the System Erase Utility. The utility sets the
system to its original factory state, deletes the current hardware configuration information,
including array setup and disk partitioning, and erases all connected hard drives completely.
Refer to the instructions for using this utility.
Run the Erase Utility if you must erase the system for the following reasons:
•
•
You want to install a new operating system on a server blade with an existing operating system.
You encounter an error when completing the steps of a factory-installed operating system installation.
To access the Erase Utility, use the System Erase button on the home screen of the SmartStart CD
StorageWorks library and tape tools
HP StorageWorks L&TT provides functionality for firmware downloads, verification of device operation,
maintenance procedures, failure analysis, corrective service actions, and some utility functions. It also
provides seamless integration with HP hardware support by generating and emailing support tickets that
deliver a snapshot of the storage system.
For more information, and to download the utility, refer to the StorageWorks L&TT website
HP Systems Insight Manager
HP SIM is a web-based application that allows system administrators to accomplish normal administrative
tasks from any remote location, using a web browser. HP SIM provides device management capabilities
that consolidate and integrate management data from HP and third-party devices.
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IMPORTANT: You must install and use HP SIM to benefit from the Pre-Failure Warranty for
processors, SAS and SATA hard drives, and memory modules.
For additional information, refer to the Management CD in the HP ProLiant Essentials Foundation Pack or
Management Agents
Management Agents provide the information to enable fault, performance, and configuration
management. The agents allow easy manageability of the server through HP SIM software, and third-
party SNMP management platforms. Management Agents are installed with every SmartStart assisted
installation or can be installed through the HP PSP. The Systems Management homepage provides status
and direct access to in-depth subsystem information by accessing data reported through the Management
Agents. For additional information, refer to the Management CD in the HP ProLiant Essentials Foundation
HP ProLiant Essentials Virtualization Management Software
The ProLiant Essentials Virtual Machine Management Pack and ProLiant Essentials Server Migration Pack
plug-ins extend HP Systems Insight Manager capabilities to manage virtual machines.
The Virtual Machine Management Pack provides the following functionality:
•
Central management and control of VMware® and Microsoft® virtual machines with physical host to
virtual machine association
•
•
•
Easy identification of VMs or host servers reaching high CPU, memory, or disk utilization levels
Highly flexible move capabilities that enable live moves and moves to dissimilar host resources
Back up, template, and alternate host capabilities that enable restoration of VMs on any available
host
The Server Migration Pack automates the manual processes required for migrating servers between
physical or virtual platforms (P2V, V2P, and V2V), enabling easy migration to appropriate physical or
virtual platforms that meet performance and capacity requirements.
For more information about virtualization management software, see the HP website
HP ProLiant Essentials Vulnerability and Patch Management Pack
The HP ProLiant Essentials Vulnerability and Patch Management Pack software extends the functionality of
HP Systems Insight Manager (HP SIM) to provide vulnerability and patch management for target systems.
The Vulnerability and Patch Management Pack is an all-in-one vulnerability assessment and patch
management tool. It enables you to gain the upper hand in the war against hackers, worms, and Trojan
software that exploit software security vulnerabilities by:
•
Enhancing system lifecycle management by incorporating vulnerability assessment and patching as
integral parts of the system management process.
•
Accelerating resolution of vulnerabilities by reducing the research time to understand the criticality of
the vulnerability and the expected behavior for patches and fixes.
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•
Reducing the risk of security threats by automating the acquisition, scheduling the deployment, and
ensuring that the patches remain in place continuously enforcing the persistence (desired state) of
patches.
The Vulnerability and Patch Management Pack and HP SIM can be installed on a single server (referred to
as a shared configuration) or on a separate server (referred to as a distributed configuration).
The Vulnerability and Patch Management Pack is included on the Insight Control Data Center Edition
DVD. For more information, see the HP ProLiant Essentials Vulnerability and Patch Management Pack User
HP Insight Server Migration software for ProLiant
The HP Insight Server Migration software for ProLiant (SMP) enables administrators to upgrade or replace
an existing server blade through server migration. SMP provides an automated, accurate, and affordable
method of migrating existing server blades and their content to the latest server technologies.
SMP automates the migration of the operating system, applications, and data from one server blade to
another without errors, eliminating the need for manual redeployment of these elements on the new server
blade. During the migration process, the software automatically loads new drivers, required for boot, on
the destination server blade. The wizard-based user interface simplifies the migration process and requires
little experience or training.
HP ProLiant Essentials Performance Management Pack
HP ProLiant Essentials Performance Management Pack (PMP) is an integrated performance management
solution that detects and analyzes hardware bottlenecks on HP ProLiant servers, select HP Integrity servers
and MSA500/MSA1000/MSA1500 shared storage devices.
PMP provides the tools you need to receive proactive notification of building bottlenecks, and debug
existing performance issues. PMP is automatically installed with HP Systems Insight Manager (HP SIM)
and is integrated with HP SIM. No software installation on the monitored servers is required, other than
the Insight Management Agents. PMP analyzes performance information to determine if there is a building
or existing restriction. You can display this information interactively, log the information to a database for
later analysis or reporting, and set up proactive notification using the HP Systems Insight Manager
notification mechanism.
For more information on HP ProLiant Essentials Performance Management Pack, see the documentation
HP Insight Control Environment Suites
HP Insight Control Environment and Insight Control Environment for BladeSystem are integrated suites of
software that simplify the management of HP infrastructures.
The HP Insight Control Environment suites are licensing options for HP infrastructure management software
delivered on the Insight Control Management DVD. HP Insight Control Environment provides
comprehensive management for ProLiant ML/DL customers, while HP Insight Control Environment for
BladeSystem provides additional functionality for HP BladeSystem environments.
Using an integrated, wizard-based installer, Insight Control Environment suites install and configure HP
Systems Insight Manager (HP SIM) and HP ProLiant Essentials management software rapidly and
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consistently. Once installed, Insight Control Environment suites deliver enhanced infrastructure stability by
improving control over IT assets, increasing responsiveness to business needs through flexible deployment
and optimization of compute resources, and providing tangible savings through improved IT staff
efficiency.
The software installed by Insight Control Environment suites delivers core management functionality for HP
ProLiant server and HP BladeSystem lifecycles, including:
•
•
•
•
•
•
•
Rapid server deployment
Health and performance monitoring
Comprehensive remote control
Vulnerability scanning and patch management
Power and thermal measurement, reporting, capping, and regulation
Integrated management of virtual and physical infrastructure
Third-party device management
For more information about Insight Control Environment suites, see the HP website
HP Insight Control Linux Edition
HP Insight Control Linux Edition is an all-in-one software package that provides Linux-based management
and deployment capabilities for the HP BladeSystem and its c-Class and p-Class ProLiant server blades.
Built on Linux, the software includes an easy-to-use interface customized for blades and optimized for
Linux users. HP Insight Control Linux Edition enables operating system deployment with both standard
installation and image-based technologies.
For more information about HP Insight Control Linux Edition, see the HP website
Redundant ROM support
The server enables you to upgrade or configure the ROM safely with redundant ROM support. The server
has a 8-MB ROM that acts as two, separate 4-MB ROMs. In the standard implementation, one side of the
ROM contains the current ROM program version, while the other side of the ROM contains a backup
version.
NOTE: The server ships with the same version programmed on each side of the ROM.
Safety and security benefits
When you flash the system ROM, ROMPaq writes over the backup ROM and saves the current ROM as a
backup, enabling you to switch easily to the alternate ROM version if the new ROM becomes corrupted
for any reason. This feature protects the existing ROM version, even if you experience a power failure
while flashing the ROM.
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USB support and functionality
USB support
HP provides both standard USB 2.0 support and legacy USB 2.0 support. Standard support is provided
by the OS through the appropriate USB device drivers. Before the OS loads, HP provides support for USB
devices through legacy USB support, which is enabled by default in the system ROM.
Legacy USB support provides USB functionality in environments where USB support is not available
normally. Specifically, HP provides legacy USB functionality for the following:
•
•
•
•
•
POST
RBSU
Diagnostics
DOS
Operating environments which do not provide native USB support
Internal USB functionality
An internal USB connector is available for use with security key devices and USB drive keys. This solution
provides for use of a permanent USB key installed in the internal connector, avoiding issues of clearance
on the front of the rack and physical access to secure data.
Diagnostic tools
HP Insight Diagnostics
HP Insight Diagnostics is a proactive server blade management tool, available in both offline and online
versions, that provides diagnostics and troubleshooting capabilities to assist IT administrators who verify
server blade installations, troubleshoot problems, and perform repair validation.
HP Insight Diagnostics Offline Edition performs various in-depth system and component testing while the
OS is not running. To run this utility, launch the SmartStart CD.
HP Insight Diagnostics Online Edition is a web-based application that captures system configuration and
other related data needed for effective server blade management. Available in Microsoft® Windows®
and Linux versions, the utility helps to ensure proper system operation.
For more information or to download the utility, refer to the HP website
HP Insight Diagnostics survey functionality
HP Insight Diagnostics (on page 42) provides survey functionality that gathers critical hardware and
software information on ProLiant server blades.
This functionality supports operating systems that may not be supported by the server blade. For operating
If a significant change occurs between data-gathering intervals, the survey function marks the previous
information and overwrites the survey data files to reflect the latest changes in the configuration.
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Survey functionality is installed with every SmartStart-assisted HP Insight Diagnostics installation, or it can
NOTE: The current version of SmartStart provides the memory spare part numbers for the
server blade. To download the latest version, see the HP website
Integrated Management Log
The IML records hundreds of events and stores them in an easy-to-view form. The IML timestamps each
event with 1-minute granularity.
You can view recorded events in the IML in several ways, including the following:
•
•
From within operating system-specific IML viewers:
o
o
For Windows®: IML Viewer
For Linux: IML Viewer Application
•
•
•
From within the iLO 3 user interface
From within the Onboard Administrator GUI
For more information, see the HP BladeSystem Onboard Administrator User Guide on the HP website
•
From the Onboard Administrator CLI
See the HP BladeSystem Onboard Administrator Command Line Interface User Guide for information
on accessing the CLI.
For more information, see the Management CD in the HP ProLiant Essentials Foundation Pack.
Remote support and analysis tools
HP Insight Remote Support software
HP strongly recommends that you install HP Insight Remote Support software to complete the installation or
upgrade of your product and to enable enhanced delivery of your HP Warranty, HP Care Pack Service or
HP contractual support agreement. HP Insight Remote Support supplements your monitoring, 24 x 7 to
ensure maximum system availability by providing intelligent event diagnosis, and automatic, secure
submission of hardware event notifications to HP, which will initiate a fast and accurate resolution, based
on your product’s service level. Notifications may be sent to your authorized HP Channel Partner for on-
site service, if configured and available in your country. The software is available in two variants:
•
HP Insight Remote Support Standard: This software supports server and storage devices and is
optimized for environments with 1–50 servers. Ideal for customers who can benefit from proactive
notification, but do not need proactive service delivery and integration with a management platform.
•
HP Insight Remote Support Advanced: This software provides comprehensive remote monitoring and
proactive service support for nearly all HP servers, storage, network, and SAN environments, plus
selected non-HP servers that have a support obligation with HP. It is integrated with HP Systems
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Insight Manager. A dedicated server is recommended to host both HP Systems Insight Manager and
HP Insight Remote Support Advanced.
Details for both versions are available on the HP website (http://www.hp.com/go/insightremotesupport).
Select Insight Remote Support from the menu on the right.
Keeping the system current
Drivers
The server includes new hardware that may not have driver support on all operating system installation
media.
If you are installing a SmartStart-supported operating system, use the SmartStart software (on page 33)
and its Assisted Path feature to install the operating system and latest driver support.
NOTE: If you are installing drivers from the SmartStart CD or the Software Maintenance CD,
are using the latest version of SmartStart. For more information, refer to the documentation
provided with the SmartStart CD.
If you do not use the SmartStart CD to install an operating system, drivers for some of the new hardware
are required. These drivers, as well as other option drivers, ROM images, and value-add software can be
IMPORTANT: Always perform a backup before installing or updating device drivers.
ProLiant Support Packs
PSPs represent operating system-specific bundles of ProLiant optimized drivers, utilities, and management
agents. Refer to the PSP website
Operating system version support
HP Smart Update Manager
The HP Smart Update Manager enables system administrators to upgrade ROM images efficiently across
a wide range of servers and options. This tool has the following features:
•
•
•
Works offline and online
Supports Microsoft® Windows® and Linux operating systems
Integrates with other software maintenance, deployment, and operating system tools
Software and configuration utilities 44
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•
Automatically checks for hardware, firmware, and operating system dependencies, and installs only
the correct ROM upgrades required by each target server
For more information, see the HP Smart Update Manager User Guide. The guide and the HP Smart
Update Manager utility are available from the ProLiant Firmware Maintenance CD. This CD and others
can be downloaded free of charge from the SmartStart download page on the HP website
System Online ROM flash component utility
The Online ROM Flash Component Utility enables system administrators to efficiently upgrade system or
controller ROM images across a wide range of servers and array controllers. This tool has the following
features:
•
•
Works offline and online
Supports Microsoft® Windows NT®, Windows® 2000, Windows Server® 2003, Novell Netware,
and Linux operating systems
IMPORTANT: This utility supports operating systems that may not be supported by the server.
For operating systems supported by the server, see the HP website
•
•
Integrates with other software maintenance, deployment, and operating system tools
Automatically checks for hardware, firmware, and operating system dependencies, and installs only
the correct ROM upgrades required by each target server
Change control and proactive notification
HP offers Change Control and Proactive Notification to notify customers 30 to 60 days in advance of
upcoming hardware and software changes on HP commercial products.
Care Pack
HP Care Pack Services offer upgraded service levels to extend and expand bundled services with easy-to-
buy, easy-to-use support packages that help you make the most of your server investments. For more
Software and configuration utilities 45
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Troubleshooting
Troubleshooting resources
The HP ProLiant Servers Troubleshooting Guide provides procedures for resolving common problems and
comprehensive courses of action for fault isolation and identification, error message interpretation, issue
resolution, and software maintenance on ProLiant servers and server blades. This guide includes problem-
specific flowcharts to help you navigate complex troubleshooting processes. To view the guide, select a
language:
•
•
•
•
•
•
•
The HP BladeSystem c-Class Enclosure Troubleshooting Guide provides procedures and solutions for
troubleshooting HP BladeSystem c-Class enclosures. This guide explains how to use the Insight Display to
troubleshoot enclosures, and it includes a flowchart to help you navigate the troubleshooting process. To
Pre-diagnostic steps
WARNING: To avoid potential problems, ALWAYS read the warnings and cautionary
information in the server documentation before removing, replacing, reseating, or modifying
system components.
IMPORTANT: This guide provides information for multiple servers. Some information may not
apply to the server you are troubleshooting. Refer to the server documentation for information
on procedures, hardware options, software tools, and operating systems supported by the
server.
1.
2.
3.
4.
Important safety information
Familiarize yourself with the safety information in the following sections before troubleshooting the server.
Troubleshooting 46
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Important safety information
Before servicing this product, read the Important Safety Information document provided with the server.
Symbols on equipment
The following symbols may be placed on equipment to indicate the presence of potentially hazardous
conditions.
This symbol indicates the presence of hazardous energy circuits or electric shock
hazards. Refer all servicing to qualified personnel.
WARNING: To reduce the risk of injury from electric shock hazards, do not open this
enclosure. Refer all maintenance, upgrades, and servicing to qualified personnel.
This symbol indicates the presence of electric shock hazards. The area contains no
user or field serviceable parts. Do not open for any reason.
WARNING: To reduce the risk of injury from electric shock hazards, do not open this
enclosure.
This symbol on an RJ-45 receptacle indicates a network interface connection.
WARNING: To reduce the risk of electric shock, fire, or damage to the equipment,
do not plug telephone or telecommunications connectors into this receptacle.
This symbol indicates the presence of a hot surface or hot component. If this surface
is contacted, the potential for injury exists.
WARNING: To reduce the risk of injury from a hot component, allow the surface to
cool before touching.
This symbol indicates that the component exceeds the recommended weight for one
individual to handle safely.
5.9 kg
13.00 lb
WARNING: To reduce the risk of personal injury or damage to the equipment,
observe local occupational health and safety requirements and guidelines for
manual material handling.
These symbols, on power supplies or systems, indicate that the equipment is
supplied by multiple sources of power.
WARNING: To reduce the risk of injury from electric shock, remove all power
cords to completely disconnect power from the system.
Warnings
WARNING: Only authorized technicians trained by HP should attempt to repair this
equipment. All troubleshooting and repair procedures are detailed to allow only
subassembly/module-level repair. Because of the complexity of the individual boards and
subassemblies, no one should attempt to make repairs at the component level or to make
modifications to any printed wiring board. Improper repairs can create a safety hazard.
Troubleshooting 47
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WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that:
• The leveling feet are extended to the floor.
• The full weight of the rack rests on the leveling feet.
• The stabilizing feet are attached to the rack if it is a single-rack installation.
• The racks are coupled together in multiple-rack installations.
• Only one component is extended at a time. A rack may become unstable if more than one
component is extended for any reason.
Symptom information
Before troubleshooting a server problem, collect the following information:
•
•
•
What events preceded the failure? After which steps does the problem occur?
What has been changed since the time the server was working?
Did you recently add or remove hardware or software? If so, did you remember to change the
appropriate settings in the server setup utility, if necessary?
•
•
How long has the server exhibited problem symptoms?
If the problem occurs randomly, what is the duration or frequency?
To answer these questions, the following information may be useful:
•
or to compare it to previous configurations.
•
•
Refer to your hardware and software records for information.
Refer to server LEDs and their statuses.
Prepare the server for diagnosis
1.
Be sure the server is in the proper operating environment with adequate power, air conditioning,
and humidity control. For required environmental conditions, see the server documentation.
2.
3.
4.
Record any error messages displayed by the system.
Remove all diskettes, CD-ROMs, DVD-ROMs, and USB drive keys.
Power down the server and peripheral devices if you will be diagnosing the server offline. If
possible, always perform an orderly shutdown:
a. Exit any applications.
b. Exit the operating system.
c. Power down the server.
5.
6.
Disconnect any peripheral devices not required for testing (any devices not necessary to power up
the server). Do not disconnect the printer if you want to use it to print error messages.
Collect all tools and utilities, such as a Torx screwdriver, loopback adapters, ESD wrist strap, and
software utilities, necessary to troubleshoot the problem.
o
You must have the appropriate Health Drivers and Management Agents installed on the server.
To verify the server configuration, connect to the System Management homepage and select
Version Control Agent. The VCA gives you a list of names and versions of all installed HP drivers,
Management Agents, and utilities, and whether they are up-to-date.
Troubleshooting 48
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o
o
HP recommends you have access to the server documentation for server-specific information.
HP recommends you have access to the SmartStart CD for value-added software and drivers
required during the troubleshooting process. Download the current version of SmartStart from the
Service notifications
To view the latest service notifications, refer to the HP website (http://www.hp.com/go/bizsupport).
Select the appropriate server model, and then click the Troubleshoot a Problem link on the product page.
Loose connections
Action:
•
•
Be sure all power cords are securely connected.
Be sure all cables are properly aligned and securely connected for all external and internal
components.
•
•
•
Remove and check all data and power cables for damage. Be sure no cables have bent pins or
damaged connectors.
If a fixed cable tray is available for the server, be sure the cords and cables connected to the server
are routed correctly through the tray.
Be sure each device is properly seated. Avoid bending or flexing circuit boards when reseating
components.
•
•
•
If a device has latches, be sure they are completely closed and locked.
Check any interlock or interconnect LEDs that may indicate a component is not connected properly.
If problems continue to occur, remove and reinstall each device, checking the connectors and sockets
for bent pins or other damage.
Troubleshooting flowcharts
To effectively troubleshoot a problem, HP recommends that you start with the first flowchart in this section,
flowcharts do not provide a troubleshooting solution, follow the diagnostic steps in "General diagnosis
flowchart (on page 51)." The General diagnosis flowchart is a generic troubleshooting process to be used
when the problem is not server-specific or is not easily categorized into the other flowcharts.
The available flowcharts include:
•
•
•
•
•
•
Troubleshooting 49
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General diagnosis flowchart
The General diagnosis flowchart provides a generic approach to troubleshooting. If you are unsure of the
problem, or if the other flowcharts do not fix the problem, use the following flowchart.
Item
1
See
2
3
4
The most recent version of a particular server blade or option firmware
5
6
"General memory problems are occurring" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or on the HP
•
Maintenance and service guides for p-Class server blades, located
on the Documentation CD or the HP website
•
Maintenance and service guides for c-Class server blades, located
on the Documentation CD or the HP website
7
•
•
•
Maintenance and service guides for p-Class server blades, located
on the Documentation CD or the HP website
Maintenance and service guides for c-Class server blades, located
on the Documentation CD or the HP website
"Hardware problems" in the HP ProLiant Servers Troubleshooting
Guide located on the Documentation CD or on the HP website
8
9
•
•
"Server information you need" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or on the
"Operating system information you need" in the HP ProLiant
Servers Troubleshooting Guide located on the Documentation CD
Troubleshooting 51
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•
The health LED is red or amber.
NOTE: For the location of server LEDs and information on their statuses, refer to the server
documentation.
Possible causes:
•
•
•
•
•
•
Improperly seated or faulty power supply
Loose or faulty power cord
Power source problem
Power on circuit problem
Improperly seated component or interlock problem
Faulty internal component
Item
1
See
2
Maintenance and service guides for c-Class server blades, located on
3
Integrated Lights-Out User Guide located on the HP website
Troubleshooting 53
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POST problems flowchart
Symptoms:
•
Server does not complete POST
NOTE: The server has completed POST when the system attempts to access the boot device.
•
Server completes POST with errors
Possible problems:
•
•
•
Improperly seated or faulty internal component
Faulty KVM device
Faulty video device
Troubleshooting 54
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Item
1
Refer to
2
3
"Video problems" in the HP ProLiant Servers Troubleshooting Guide
located on the Documentation CD or on the HP website
4
5
"General memory problems are occurring" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or on the HP
6
•
"Hardware problems" in the HP ProLiant Servers Troubleshooting
Guide located on the Documentation CD or on the HP website
•
Maintenance and service guides for c-Class server blades, located
on the Documentation CD or the HP website
7
•
•
"Server information you need" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or on the
"Operating system information you need" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or on the
Troubleshooting 55
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OS boot problems flowchart
There are two ways to use SmartStart when diagnosing OS boot problems on a server blade:
•
•
Use iLO to attach virtual devices remotely to mount the SmartStart CD on the server blade.
Use an HP c-Class Blade SUV Cable and drive to connect to the server blade, and then restart the
server blade.
Symptoms:
Server does not boot a previously installed OS
•
Troubleshooting 56
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•
Server does not boot SmartStart
Possible causes:
•
•
•
Corrupted OS
Hard drive subsystem problem
Incorrect boot order setting in RBSU
See
Item
1
HP ROM-Based Setup Utility User Guide
2
3
•
"Hard drive problems" in the HP ProLiant Servers Troubleshooting
Guide located on the Documentation CD or on the HP website
•
Controller documentation
4
5
Troubleshooting Guide located on the Documentation CD or on the HP
•
•
"CD-ROM and DVD drive problems" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or on the
•
Controller documentation
6
7
"General memory problems are occurring" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or on the HP
•
"Operating system problems" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or on the
•
•
8
"Hardware problems" in the HP ProLiant Servers Troubleshooting
Guide located on the Documentation CD or on the HP website
•
•
Maintenance and service guides for p-Class server blades, located
on the Documentation CD or the HP website
Maintenance and service guides for c-Class server blades, located
on the Documentation CD or the HP website
9
Troubleshooting 57
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NOTE: For the location of server LEDs and information on their statuses, refer to the server
documentation.
Possible causes:
•
•
•
•
Improperly seated or faulty internal or external component
Unsupported component installed
Redundancy failure
System overtemperature condition
See
Item
1
Troubleshooting Guide located on the Documentation CD or on the HP
2
•
Servers Troubleshooting Guide located on the Documentation CD or
•
"Event list error messages" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or on the
3
4
5
6
•
"Hardware problems" in the HP ProLiant Servers Troubleshooting
Guide located on the Documentation CD or on the HP website
•
Maintenance and service guides for c-Class server blades, located
on the Documentation CD or the HP website
•
•
7
"Hardware problems" in the HP ProLiant Servers Troubleshooting
Guide located on the Documentation CD or on the HP website
•
Maintenance and service guides for c-Class server blades, located
on the Documentation CD or the HP website
Troubleshooting 59
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POST error messages and beep codes
For a complete listing of error messages, refer to the "POST error messages" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or on the HP website
WARNING: To avoid potential problems, ALWAYS read the warnings and cautionary
information in the server documentation before removing, replacing, reseating, or modifying
system components.
Troubleshooting 60
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Battery replacement
HP recommends replacing the battery on both server A and server B when either battery is replaced.
If the server blade no longer automatically displays the correct date and time, you may need to replace
the battery that provides power to the real-time clock. Under normal use, battery life is 5 to 10 years.
WARNING: The computer contains an internal lithium manganese dioxide, a vanadium
pentoxide, or an alkaline battery pack. A risk of fire and burns exists if the battery pack is not
properly handled. To reduce the risk of personal injury:
• Do not attempt to recharge the battery.
• Do not expose the battery to temperatures higher than 60°C (140°F).
• Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water.
• Replace only with the spare designated for this product.
To remove the component:
1.
2.
3.
4.
5.
Remove the battery.
IMPORTANT: Replacing the system board battery resets the system ROM to its default
configuration. After replacing the battery, reconfigure the system through RBSU.
To replace the component, reverse the removal procedure.
Battery replacement 61
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Regulatory compliance notices
Regulatory compliance identification numbers
For the purpose of regulatory compliance certifications and identification, this product has been assigned
a unique regulatory model number. The regulatory model number can be found on the product nameplate
label, along with all required approval markings and information. When requesting compliance
information for this product, always refer to this regulatory model number. The regulatory model number is
not the marketing name or model number of the product.
Federal Communications Commission notice
Part 15 of the Federal Communications Commission (FCC) Rules and Regulations has established Radio
Frequency (RF) emission limits to provide an interference-free radio frequency spectrum. Many electronic
devices, including computers, generate RF energy incidental to their intended function and are, therefore,
covered by these rules. These rules place computers and related peripheral devices into two classes, A
and B, depending upon their intended installation. Class A devices are those that may reasonably be
expected to be installed in a business or commercial environment. Class B devices are those that may
reasonably be expected to be installed in a residential environment (for example, personal computers).
The FCC requires devices in both classes to bear a label indicating the interference potential of the device
as well as additional operating instructions for the user.
FCC rating label
The FCC rating label on the device shows the classification (A or B) of the equipment. Class B devices
have an FCC logo or ID on the label. Class A devices do not have an FCC logo or ID on the label. After
you determine the class of the device, refer to the corresponding statement.
Class A equipment
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant
to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference when the equipment is operated in a commercial environment. This equipment generates,
uses, and can radiate radio frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications. Operation of this equipment in a
residential area is likely to cause harmful interference, in which case the user will be required to correct
the interference at personal expense.
Class B equipment
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant
to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may cause harmful interference
Regulatory compliance notices 62
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to radio communications. However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or television reception, which can
be determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
•
•
•
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit that is different from that to which the receiver is
connected.
•
Consult the dealer or an experienced radio or television technician for help.
Declaration of conformity for products marked with
the FCC logo, United States only
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) this device may not cause harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.
For questions regarding this product, contact us by mail or telephone:
•
•
Hewlett-Packard Company
P. O. Box 692000, Mail Stop 530113
Houston, Texas 77269-2000
1-800-HP-INVENT (1-800-474-6836). (For continuous quality improvement, calls may be recorded
or monitored.)
For questions regarding this FCC declaration, contact us by mail or telephone:
•
Hewlett-Packard Company
P. O. Box 692000, Mail Stop 510101
Houston, Texas 77269-2000
•
1-281-514-3333
To identify this product, refer to the part, series, or model number found on the product.
Modifications
The FCC requires the user to be notified that any changes or modifications made to this device that are
not expressly approved by Hewlett-Packard Company may void the user’s authority to operate the
equipment.
Cables
Connections to this device must be made with shielded cables with metallic RFI/EMI connector hoods in
order to maintain compliance with FCC Rules and Regulations.
Regulatory compliance notices 63
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Canadian notice (Avis Canadien)
Class A equipment
This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment
Regulations.
Cet appareil numérique de la classe A respecte toutes les exigences du Règlement sur le matériel
brouilleur du Canada.
Class B equipment
This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment
Regulations.
Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le matériel
brouilleur du Canada.
European Union regulatory notice
Products bearing the CE marking comply with the following EU Directives:
•
•
•
Low Voltage Directive 2006/95/EC
EMC Directive 2004/108/EC
Ecodesign Directive 2009/125/EC, where applicable
CE compliance of this product is valid if powered with the correct CE-marked AC adapter provided by
HP.
Compliance with these directives implies conformity to applicable harmonized European standards
(European Norms) that are listed in the EU Declaration of Conformity issued by HP for this product or
product family and available (in English only) either within the product documentation or at the following
The compliance is indicated by one of the following conformity markings placed on the product:
For non-telecommunications products and for EU harmonized telecommunications products, such as
Bluetooth® within power class below 10mW.
For EU non-harmonized telecommunications products (If applicable, a 4-digit notified body number is
inserted between CE and !).
Please refer to the regulatory label provided on the product.
The point of contact for regulatory matters is Hewlett-Packard GmbH, Dept./MS: HQ-TRE, Herrenberger
Strasse 140, 71034 Boeblingen, GERMANY.
Regulatory compliance notices 64
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Disposal of waste equipment by users in private
households in the European Union
This symbol on the product or on its packaging indicates that this product must not be
disposed of with your other household waste. Instead, it is your responsibility to dispose of
your waste equipment by handing it over to a designated collection point for the recycling of
waste electrical and electronic equipment. The separate collection and recycling of your
waste equipment at the time of disposal will help to conserve natural resources and ensure
that it is recycled in a manner that protects human health and the environment. For more
information about where you can drop off your waste equipment for recycling, please contact
your local city office, your household waste disposal service or the shop where you
purchased the product.
Japanese notice
BSMI notice
Regulatory compliance notices 65
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Chinese notice
Class A equipment
Korean notice
Class A equipment
Class B equipment
Laser compliance
This product may be provided with an optical storage device (that is, CD or DVD drive) and/or fiber optic
transceiver. Each of these devices contains a laser that is classified as a Class 1 Laser Product in
accordance with US FDA regulations and the IEC 60825-1. The product does not emit hazardous laser
radiation.
Each laser product complies with 21 CFR 1040.10 and 1040.11 except for deviations pursuant to Laser
Notice No. 50, dated May 27, 2001; and with IEC 60825-1:1993/A2:2001.
WARNING: Use of controls or adjustments or performance of procedures other than those
specified herein or in the laser product's installation guide may result in hazardous radiation
exposure. To reduce the risk of exposure to hazardous radiation:
• Do not try to open the module enclosure. There are no user-serviceable components inside.
• Do not operate controls, make adjustments, or perform procedures to the laser device
other than those specified herein.
• Allow only HP Authorized Service technicians to repair the unit.
The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration
implemented regulations for laser products on August 2, 1976. These regulations apply to laser products
manufactured from August 1, 1976. Compliance is mandatory for products marketed in the United States.
Battery replacement notice
Regulatory compliance notices 66
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WARNING: The computer contains an internal lithium manganese dioxide, a vanadium
pentoxide, or an alkaline battery pack. A risk of fire and burns exists if the battery pack is not
properly handled. To reduce the risk of personal injury:
• Do not attempt to recharge the battery.
• Do not expose the battery to temperatures higher than 60°C (140°F).
• Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water.
Batteries, battery packs, and accumulators should not be disposed of together with the general
household waste. To forward them to recycling or proper disposal, use the public collection system
or return them to HP, an authorized HP Partner, or their agents.
For more information about battery replacement or proper disposal, contact an authorized reseller or an
authorized service provider.
Taiwan battery recycling notice
The Taiwan EPA requires dry battery manufacturing or importing firms in accordance with Article 15 of
the Waste Disposal Act to indicate the recovery marks on the batteries used in sales, giveaway or
promotion. Contact a qualified Taiwanese recycler for proper battery disposal.
Regulatory compliance notices 67
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Electrostatic discharge
Preventing electrostatic discharge
To prevent damaging the system, be aware of the precautions you need to follow when setting up the
system or handling parts. A discharge of static electricity from a finger or other conductor may damage
system boards or other static-sensitive devices. This type of damage may reduce the life expectancy of the
device.
To prevent electrostatic damage:
•
•
•
•
•
Avoid hand contact by transporting and storing products in static-safe containers.
Keep electrostatic-sensitive parts in their containers until they arrive at static-free workstations.
Place parts on a grounded surface before removing them from their containers.
Avoid touching pins, leads, or circuitry.
Always be properly grounded when touching a static-sensitive component or assembly.
Grounding methods to prevent electrostatic
discharge
Several methods are used for grounding. Use one or more of the following methods when handling or
installing electrostatic-sensitive parts:
•
Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis. Wrist
straps are flexible straps with a minimum of 1 megohm ±10 percent resistance in the ground cords.
To provide proper ground, wear the strap snug against the skin.
•
Use heel straps, toe straps, or boot straps at standing workstations. Wear the straps on both feet
when standing on conductive floors or dissipating floor mats.
•
•
Use conductive field service tools.
Use a portable field service kit with a folding static-dissipating work mat.
If you do not have any of the suggested equipment for proper grounding, have an authorized reseller
install the part.
For more information on static electricity or assistance with product installation, contact an authorized
reseller.
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Specifications
Environmental specifications
Specification
Value
—
Temperature range*
Operating
10°C to 35°C (50°F to 95°F)
-30°C to 60°C (-22°F to 140°F)
—
Non-operating
Relative humidity
(noncondensing)**
Operating
10% to 90% @ 28°C (82.4°F)
Non-operating
5% to 95% @ 38.7°C
(101.7°F)
Altitude†
—
Operating
Non-operating
3050 m (10,000 ft)
9144 m (30,000 ft)
* The following temperature conditions and limitations apply:
- All temperature ratings shown are for sea level.
- An altitude derating of 1°C per 304.8 m (1.8°F per 1,000 ft) up to 3048 m (10,000 ft) applies.
- No direct sunlight is allowed.
-The maximum permissible rate of change is 10°C/hr (18°F/hr).
- The type and number of options installed may reduce the upper temperature and humidity limits.
- Operating with a fan fault or above 30°C (86°F) may reduce system performance.
** Storage maximum humidity of 95% is based on a maximum temperature of 45°C (113°F).
†Maximum storage altitude corresponds to a minimum pressure of 70 kPa (10.1 psia).
Server blade specifications
Specification
Height
Value
5.56 cm (2.19 in)
50.95 cm (20.06 in)
18.16 cm (7.15 in)
5.9 kg (13.00 lb)
5.6 kg (12.4 lb)
Depth
Width
Weight (maximum)
Weight (no drives installed)
Specifications 69
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Technical support
Before you contact HP
Be sure to have the following information available before you call HP:
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Technical support registration number (if applicable)
Product serial number
Product model name and number
Product identification number
Applicable error messages
Add-on boards or hardware
Third-party hardware or software
Operating system type and revision level
HP contact information
For the name of the nearest HP authorized reseller:
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See the Contact HP worldwide (in English) webpage
For HP technical support:
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In the United States, for contact options see the Contact HP United States webpage
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Call 1-800-HP-INVENT (1-800-474-6836). This service is available 24 hours a day, 7 days a
week. For continuous quality improvement, calls may be recorded or monitored.
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If you have purchased a Care Pack (service upgrade), call 1-800-633-3600. For more
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In other locations, see the Contact HP worldwide (in English) webpage
Customer Self Repair
HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow
for greater flexibility in performing defective parts replacement. If during the diagnosis period HP (or HP
service providers or service partners) identifies that the repair can be accomplished by the use of a CSR
part, HP will ship that part directly to you for replacement. There are two categories of CSR parts:
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Mandatory—Parts for which customer self repair is mandatory. If you request HP to replace these
parts, you will be charged for the travel and labor costs of this service.
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Optional—Parts for which customer self repair is optional. These parts are also designed for
customer self repair. If, however, you require that HP replace them for you, there may or may not be
additional charges, depending on the type of warranty service designated for your product.
NOTE: Some HP parts are not designed for customer self repair. In order to satisfy the customer warranty,
HP requires that an authorized service provider replace the part. These parts are identified as "No" in the
Illustrated Parts Catalog.
Based on availability and where geography permits, CSR parts will be shipped for next business day
delivery. Same day or four-hour delivery may be offered at an additional charge where geography
permits. If assistance is required, you can call the HP Technical Support Center and a technician will help
you over the telephone. HP specifies in the materials shipped with a replacement CSR part whether a
defective part must be returned to HP. In cases where it is required to return the defective part to HP, you
must ship the defective part back to HP within a defined period of time, normally five (5) business days.
The defective part must be returned with the associated documentation in the provided shipping material.
Failure to return the defective part may result in HP billing you for the replacement. With a customer self
repair, HP will pay all shipping and part return costs and determine the courier/carrier to be used.
For more information about HP's Customer Self Repair program, contact your local service provider. For
Réparation par le client (CSR)
Les produits HP comportent de nombreuses pièces CSR (Customer Self Repair = réparation par le client)
afin de minimiser les délais de réparation et faciliter le remplacement des pièces défectueuses. Si pendant
la période de diagnostic, HP (ou ses partenaires ou mainteneurs agréés) détermine que la réparation peut
être effectuée à l'aide d'une pièce CSR, HP vous l'envoie directement. Il existe deux catégories de pièces
CSR:
Obligatoire - Pièces pour lesquelles la réparation par le client est obligatoire. Si vous demandez à HP de
remplacer ces pièces, les coûts de déplacement et main d'œuvre du service vous seront facturés.
Facultatif - Pièces pour lesquelles la réparation par le client est facultative. Ces pièces sont également
conçues pour permettre au client d'effectuer lui-même la réparation. Toutefois, si vous demandez à HP de
remplacer ces pièces, l'intervention peut ou non vous être facturée, selon le type de garantie applicable à
votre produit.
REMARQUE: Certaines pièces HP ne sont pas conçues pour permettre au client d'effectuer lui-même la
réparation. Pour que la garantie puisse s'appliquer, HP exige que le remplacement de la pièce soit
effectué par un Mainteneur Agréé. Ces pièces sont identifiées par la mention "Non" dans le Catalogue
illustré.
Les pièces CSR sont livrées le jour ouvré suivant, dans la limite des stocks disponibles et selon votre
situation géographique. Si votre situation géographique le permet et que vous demandez une livraison le
jour même ou dans les 4 heures, celle-ci vous sera facturée. Pour bénéficier d'une assistance
téléphonique, appelez le Centre d'assistance technique HP. Dans les documents envoyés avec la pièce de
rechange CSR, HP précise s'il est nécessaire de lui retourner la pièce défectueuse. Si c'est le cas, vous
devez le faire dans le délai indiqué, généralement cinq (5) jours ouvrés. La pièce et sa documentation
doivent être retournées dans l'emballage fourni. Si vous ne retournez pas la pièce défectueuse, HP se
réserve le droit de vous facturer les coûts de remplacement. Dans le cas d'une pièce CSR, HP supporte
l'ensemble des frais d'expédition et de retour, et détermine la société de courses ou le transporteur à
utiliser.
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Pour plus d'informations sur le programme CSR de HP, contactez votre Mainteneur Agrée local. Pour plus
d'informations sur ce programme en Amérique du Nord, consultez le site Web HP
Riparazione da parte del cliente
Per abbreviare i tempi di riparazione e garantire una maggiore flessibilità nella sostituzione di parti
difettose, i prodotti HP sono realizzati con numerosi componenti che possono essere riparati direttamente
dal cliente (CSR, Customer Self Repair). Se in fase di diagnostica HP (o un centro di servizi o di
assistenza HP) identifica il guasto come riparabile mediante un ricambio CSR, HP lo spedirà direttamente
al cliente per la sostituzione. Vi sono due categorie di parti CSR:
Obbligatorie – Parti che devono essere necessariamente riparate dal cliente. Se il cliente ne affida la
riparazione ad HP, deve sostenere le spese di spedizione e di manodopera per il servizio.
Opzionali – Parti la cui riparazione da parte del cliente è facoltativa. Si tratta comunque di componenti
progettati per questo scopo. Se tuttavia il cliente ne richiede la sostituzione ad HP, potrebbe dover
sostenere spese addizionali a seconda del tipo di garanzia previsto per il prodotto.
NOTA: alcuni componenti HP non sono progettati per la riparazione da parte del cliente. Per rispettare
la garanzia, HP richiede che queste parti siano sostituite da un centro di assistenza autorizzato. Tali parti
sono identificate da un "No" nel Catalogo illustrato dei componenti.
In base alla disponibilità e alla località geografica, le parti CSR vengono spedite con consegna entro il
giorno lavorativo seguente. La consegna nel giorno stesso o entro quattro ore è offerta con un
supplemento di costo solo in alcune zone. In caso di necessità si può richiedere l'assistenza telefonica di
un addetto del centro di supporto tecnico HP. Nel materiale fornito con una parte di ricambio CSR, HP
specifica se il cliente deve restituire dei componenti. Qualora sia richiesta la resa ad HP del componente
difettoso, lo si deve spedire ad HP entro un determinato periodo di tempo, generalmente cinque (5) giorni
lavorativi. Il componente difettoso deve essere restituito con la documentazione associata nell'imballo di
spedizione fornito. La mancata restituzione del componente può comportare la fatturazione del ricambio
da parte di HP. Nel caso di riparazione da parte del cliente, HP sostiene tutte le spese di spedizione e
resa e sceglie il corriere/vettore da utilizzare.
Per ulteriori informazioni sul programma CSR di HP contattare il centro di assistenza di zona. Per il
Customer Self Repair
HP Produkte enthalten viele CSR-Teile (Customer Self Repair), um Reparaturzeiten zu minimieren und
höhere Flexibilität beim Austausch defekter Bauteile zu ermöglichen. Wenn HP (oder ein HP
Servicepartner) bei der Diagnose feststellt, dass das Produkt mithilfe eines CSR-Teils repariert werden
kann, sendet Ihnen HP dieses Bauteil zum Austausch direkt zu. CSR-Teile werden in zwei Kategorien
unterteilt:
Zwingend – Teile, für die das Customer Self Repair-Verfahren zwingend vorgegeben ist. Wenn Sie den
Austausch dieser Teile von HP vornehmen lassen, werden Ihnen die Anfahrt- und Arbeitskosten für diesen
Service berechnet.
Optional – Teile, für die das Customer Self Repair-Verfahren optional ist. Diese Teile sind auch für
Customer Self Repair ausgelegt. Wenn Sie jedoch den Austausch dieser Teile von HP vornehmen lassen
möchten, können bei diesem Service je nach den für Ihr Produkt vorgesehenen Garantiebedingungen
zusätzliche Kosten anfallen.
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HINWEIS: Einige Teile sind nicht für Customer Self Repair ausgelegt. Um den Garantieanspruch des
Kunden zu erfüllen, muss das Teil von einem HP Servicepartner ersetzt werden. Im illustrierten Teilekatalog
sind diese Teile mit „No“ bzw. „Nein“ gekennzeichnet.
CSR-Teile werden abhängig von der Verfügbarkeit und vom Lieferziel am folgenden Geschäftstag
geliefert. Für bestimmte Standorte ist eine Lieferung am selben Tag oder innerhalb von vier Stunden gegen
einen Aufpreis verfügbar. Wenn Sie Hilfe benötigen, können Sie das HP technische Support Center
anrufen und sich von einem Mitarbeiter per Telefon helfen lassen. Den Materialien, die mit einem CSR-
Ersatzteil geliefert werden, können Sie entnehmen, ob das defekte Teil an HP zurückgeschickt werden
muss. Wenn es erforderlich ist, das defekte Teil an HP zurückzuschicken, müssen Sie dies innerhalb eines
vorgegebenen Zeitraums tun, in der Regel innerhalb von fünf (5) Geschäftstagen. Das defekte Teil muss
mit der zugehörigen Dokumentation in der Verpackung zurückgeschickt werden, die im Lieferumfang
enthalten ist. Wenn Sie das defekte Teil nicht zurückschicken, kann HP Ihnen das Ersatzteil in Rechnung
stellen. Im Falle von Customer Self Repair kommt HP für alle Kosten für die Lieferung und Rücksendung auf
und bestimmt den Kurier-/Frachtdienst.
Weitere Informationen über das HP Customer Self Repair Programm erhalten Sie von Ihrem Servicepartner
vor Ort. Informationen über das CSR-Programm in Nordamerika finden Sie auf der HP Website unter
Reparaciones del propio cliente
Los productos de HP incluyen muchos componentes que el propio usuario puede reemplazar (Customer
Self Repair, CSR) para minimizar el tiempo de reparación y ofrecer una mayor flexibilidad a la hora de
realizar sustituciones de componentes defectuosos. Si, durante la fase de diagnóstico, HP (o los
proveedores o socios de servicio de HP) identifica que una reparación puede llevarse a cabo mediante el
uso de un componente CSR, HP le enviará dicho componente directamente para que realice su
sustitución. Los componentes CSR se clasifican en dos categorías:
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Obligatorio: componentes para los que la reparación por parte del usuario es obligatoria. Si solicita
a HP que realice la sustitución de estos componentes, tendrá que hacerse cargo de los gastos de
desplazamiento y de mano de obra de dicho servicio.
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Opcional: componentes para los que la reparación por parte del usuario es opcional. Estos
componentes también están diseñados para que puedan ser reparados por el usuario. Sin embargo,
si precisa que HP realice su sustitución, puede o no conllevar costes adicionales, dependiendo del
tipo de servicio de garantía correspondiente al producto.
NOTA: Algunos componentes no están diseñados para que puedan ser reparados por el usuario. Para
que el usuario haga valer su garantía, HP pone como condición que un proveedor de servicios
autorizado realice la sustitución de estos componentes. Dichos componentes se identifican con la palabra
"No" en el catálogo ilustrado de componentes.
Según la disponibilidad y la situación geográfica, los componentes CSR se enviarán para que lleguen a
su destino al siguiente día laborable. Si la situación geográfica lo permite, se puede solicitar la entrega
en el mismo día o en cuatro horas con un coste adicional. Si precisa asistencia técnica, puede llamar al
Centro de asistencia técnica de HP y recibirá ayuda telefónica por parte de un técnico. Con el envío de
materiales para la sustitución de componentes CSR, HP especificará si los componentes defectuosos
deberán devolverse a HP. En aquellos casos en los que sea necesario devolver algún componente a HP,
deberá hacerlo en el periodo de tiempo especificado, normalmente cinco días laborables. Los
componentes defectuosos deberán devolverse con toda la documentación relacionada y con el embalaje
de envío. Si no enviara el componente defectuoso requerido, HP podrá cobrarle por el de sustitución. En
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el caso de todas sustituciones que lleve a cabo el cliente, HP se hará cargo de todos los gastos de envío
y devolución de componentes y escogerá la empresa de transporte que se utilice para dicho servicio.
Para obtener más información acerca del programa de Reparaciones del propio cliente de HP, póngase
en contacto con su proveedor de servicios local. Si está interesado en el programa para Norteamérica,
Customer Self Repair
Veel onderdelen in HP producten zijn door de klant zelf te repareren, waardoor de reparatieduur tot een
minimum beperkt kan blijven en de flexibiliteit in het vervangen van defecte onderdelen groter is. Deze
onderdelen worden CSR-onderdelen (Customer Self Repair) genoemd. Als HP (of een HP Service Partner)
bij de diagnose vaststelt dat de reparatie kan worden uitgevoerd met een CSR-onderdeel, verzendt HP
dat onderdeel rechtstreeks naar u, zodat u het defecte onderdeel daarmee kunt vervangen. Er zijn twee
categorieën CSR-onderdelen:
Verplicht: Onderdelen waarvoor reparatie door de klant verplicht is. Als u HP verzoekt deze onderdelen
voor u te vervangen, worden u voor deze service reiskosten en arbeidsloon in rekening gebracht.
Optioneel: Onderdelen waarvoor reparatie door de klant optioneel is. Ook deze onderdelen zijn
ontworpen voor reparatie door de klant. Als u echter HP verzoekt deze onderdelen voor u te vervangen,
kunnen daarvoor extra kosten in rekening worden gebracht, afhankelijk van het type garantieservice voor
het product.
OPMERKING: Sommige HP onderdelen zijn niet ontwikkeld voor reparatie door de klant. In verband met
de garantievoorwaarden moet het onderdeel door een geautoriseerde Service Partner worden vervangen.
Deze onderdelen worden in de geïllustreerde onderdelencatalogus aangemerkt met "Nee".
Afhankelijk van de leverbaarheid en de locatie worden CSR-onderdelen verzonden voor levering op de
eerstvolgende werkdag. Levering op dezelfde dag of binnen vier uur kan tegen meerkosten worden
aangeboden, indien dit mogelijk is gezien de locatie. Indien assistentie gewenst is, belt u een HP Service
Partner om via de telefoon technische ondersteuning te ontvangen. HP vermeldt in de documentatie bij het
vervangende CSR-onderdeel of het defecte onderdeel aan HP moet worden geretourneerd. Als het defecte
onderdeel aan HP moet worden teruggezonden, moet u het defecte onderdeel binnen een bepaalde
periode, gewoonlijk vijf (5) werkdagen, retourneren aan HP. Het defecte onderdeel moet met de
bijbehorende documentatie worden geretourneerd in het meegeleverde verpakkingsmateriaal. Als u het
defecte onderdeel niet terugzendt, kan HP u voor het vervangende onderdeel kosten in rekening brengen.
Bij reparatie door de klant betaalt HP alle verzendkosten voor het vervangende en geretourneerde
onderdeel en kiest HP zelf welke koerier/transportonderneming hiervoor wordt gebruikt.
Neem contact op met een Service Partner voor meer informatie over het Customer Self Repair programma
van HP. Informatie over Service Partners vindt u op de HP website (http://www.hp.com/go/selfrepair).
Reparo feito pelo cliente
Os produtos da HP são projetados com muitas peças para reparo feito pelo cliente (CSR) de modo a
minimizar o tempo de reparo e permitir maior flexibilidade na substituição de peças com defeito. Se,
durante o período de diagnóstico, a HP (ou fornecedores/parceiros de serviço da HP) concluir que o
reparo pode ser efetuado pelo uso de uma peça CSR, a peça de reposição será enviada diretamente ao
cliente. Existem duas categorias de peças CSR:
Obrigatória – Peças cujo reparo feito pelo cliente é obrigatório. Se desejar que a HP substitua essas
peças, serão cobradas as despesas de transporte e mão-de-obra do serviço.
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Opcional – Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o
reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a cobrança
de taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto.
OBSERVAÇÃO: Algumas peças da HP não são projetadas para o reparo feito pelo cliente. A fim de
cumprir a garantia do cliente, a HP exige que um técnico autorizado substitua a peça. Essas peças estão
identificadas com a marca "No" (Não), no catálogo de peças ilustrado.
Conforme a disponibilidade e o local geográfico, as peças CSR serão enviadas no primeiro dia útil após
o pedido. Onde as condições geográficas permitirem, a entrega no mesmo dia ou em quatro horas pode
ser feita mediante uma taxa adicional. Se precisar de auxílio, entre em contato com o Centro de suporte
técnico da HP para que um técnico o ajude por telefone. A HP especifica nos materiais fornecidos com a
peça CSR de reposição se a peça com defeito deve ser devolvida à HP. Nos casos em que isso for
necessário, é preciso enviar a peça com defeito à HP dentro do período determinado, normalmente
cinco (5) dias úteis. A peça com defeito deve ser enviada com a documentação correspondente no
material de transporte fornecido. Caso não o faça, a HP poderá cobrar a reposição. Para as peças de
reparo feito pelo cliente, a HP paga todas as despesas de transporte e de devolução da peça e
determina a transportadora/serviço postal a ser utilizado.
Para obter mais informações sobre o programa de reparo feito pelo cliente da HP, entre em contato com
o fornecedor de serviços local. Para o programa norte-americano, visite o site da HP
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Acronyms and abbreviations
CSR
Customer Self Repair
DHCP
Dynamic Host Configuration Protocol
IB
InfiniBand
iLO 3
Integrated Lights-Out 3
IML
Integrated Management Log
NBP
Network Bootstrap Program
ORCA
Option ROM Configuration for Arrays
POST
Power-On Self Test
PXE
Preboot Execution Environment
RBSU
ROM-Based Setup Utility
SAS
serial attached SCSI
SATA
serial ATA
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SIM
Systems Insight Manager
UID
unit identification
USB
universal serial bus
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HP Insight Server Migration Pack software for
ProLiant 40
HP ProLiant Essentials Performance Management
Pack 40
HP ProLiant Essentials Virtualization Management
Software 39
O
HP ProLiant Essentials Vulnerability and Patch
operations 11
I
P
R
J
K
resources 46
L
LEDs 6
S
M
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