HP ProLiant ML350p Gen8 Server
User Guide
Abstract
This document is for the person who installs, administers, and troubleshoots servers and storage systems. HP assumes you are qualified in the
servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels.
Part Number: 661082-001
March 2012
Edition: 1
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Contents
Component identification............................................................................................................... 7
Front panel components................................................................................................................................7
Front panel LEDs and buttons.........................................................................................................................8
Rear panel components ................................................................................................................................9
Rear panel LEDs.........................................................................................................................................10
System board components ..........................................................................................................................11
System maintenance switch...............................................................................................................12
NMI functionality .............................................................................................................................12
DIMM slots................................................................................................................................................13
Systems Insight Display LEDs .......................................................................................................................13
Systems Insight Display LED combinations.....................................................................................................14
SAS and SATA device numbers...................................................................................................................15
Drive LED definitions...................................................................................................................................16
Fans .........................................................................................................................................................17
FBWC module LEDs (P222, P420, P420i, P421)...........................................................................................18
RPS riser board connectors..........................................................................................................................19
Power down the server ...............................................................................................................................20
Power up the server....................................................................................................................................20
Remove the tower bezel..............................................................................................................................20
Remove the security bezel ...........................................................................................................................22
Install the security bezel ..............................................................................................................................22
Remove the rack bezel................................................................................................................................22
Install the rack bezel...................................................................................................................................23
Remove the access panel ............................................................................................................................24
Install the access panel ...............................................................................................................................24
Extend the server from the rack....................................................................................................................25
Remove the air baffle..................................................................................................................................25
Remove the fan..........................................................................................................................................26
Remove the fan cage..................................................................................................................................27
Remove the FBWC capacitor pack...............................................................................................................28
Remove the DVD drive................................................................................................................................29
Remove the component drive cage blank......................................................................................................30
Optional installation services.......................................................................................................................31
Rack planning resources .............................................................................................................................31
Optimum environment.................................................................................................................................31
Space and airflow requirements ........................................................................................................32
Temperature requirements.................................................................................................................32
Power requirements..........................................................................................................................33
Electrical grounding requirements ......................................................................................................33
Rack warnings...........................................................................................................................................34
Server warnings and cautions......................................................................................................................34
Identifying tower server shipping carton contents...........................................................................................35
Installing hardware options .........................................................................................................................35
Contents
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Setting up a tower server ............................................................................................................................35
Installing the server into the rack..................................................................................................................36
Powering up and configuring the server........................................................................................................37
Installing the operating system.....................................................................................................................37
Registering the server..................................................................................................................................38
Introduction ...............................................................................................................................................39
Second processor option.............................................................................................................................39
Memory options.........................................................................................................................................45
HP SmartMemory.............................................................................................................................46
Memory subsystem architecture .........................................................................................................46
Single-, dual-, and quad-rank DIMMs .................................................................................................47
DIMM identification..........................................................................................................................47
Memory configurations.....................................................................................................................48
General DIMM slot population guidelines...........................................................................................49
Installing a DIMM.............................................................................................................................50
Optical drive cage option...........................................................................................................................51
DVD option ...............................................................................................................................................54
Redundant AC power supply option.............................................................................................................56
Hot-plug SAS drive options..........................................................................................................................57
Removing the drive blank..................................................................................................................57
Installing a hot-plug drive ..................................................................................................................58
Expansion board option..............................................................................................................................59
Graphic card option...................................................................................................................................62
Installing a graphic card adapter option.............................................................................................62
Controller option........................................................................................................................................66
Installing FBWC capacitor pack.........................................................................................................67
Installing the cache module ...............................................................................................................68
Redundant fans option................................................................................................................................69
Redundant fan guidelines..................................................................................................................69
Installing a hot-plug redundant fan.....................................................................................................70
Eight-bay SFF drive cage option...................................................................................................................73
Installing the optional SFF hot-plug drive cage.....................................................................................73
Six-bay LFF drive cage................................................................................................................................76
Installing the optional LFF hot-plug drive cage......................................................................................76
HP Trusted Platform Module option ..............................................................................................................79
Installing the Trusted Platform Module board.......................................................................................80
Retaining the recovery key/password.................................................................................................82
Enabling the Trusted Platform Module.................................................................................................82
Cabling..................................................................................................................................... 83
Server data cabling....................................................................................................................................83
Media device data cabling .........................................................................................................................84
Optical drive cabling..................................................................................................................................85
Server mode..............................................................................................................................................86
Server QuickSpecs .....................................................................................................................................86
HP iLO Management Engine .......................................................................................................................86
HP iLO............................................................................................................................................86
Intelligent Provisioning......................................................................................................................88
Scripting Toolkit ...............................................................................................................................90
HP Service Pack for ProLiant........................................................................................................................90
Contents
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HP Smart Update Manager...............................................................................................................90
HP ROM-Based Setup Utility........................................................................................................................91
Using RBSU .....................................................................................................................................91
Auto-configuration process................................................................................................................91
Boot options ....................................................................................................................................92
Configuring AMP modes...................................................................................................................92
Re-entering the server serial number and product ID.............................................................................92
Utilities and features...................................................................................................................................93
Array Configuration Utility ................................................................................................................93
Option ROM Configuration for Arrays................................................................................................94
ROMPaq utility.................................................................................................................................94
Automatic Server Recovery................................................................................................................95
USB support ....................................................................................................................................95
Redundant ROM support...................................................................................................................95
Keeping the system current..........................................................................................................................96
Drivers ............................................................................................................................................96
Software and firmware .....................................................................................................................96
Version control.................................................................................................................................96
HP Operating Systems and Virtualization Software Support for ProLiant Servers .....................................97
HP Technology Service Portfolio.........................................................................................................97
Change control and proactive notification ..........................................................................................97
Troubleshooting.......................................................................................................................... 98
Troubleshooting resources...........................................................................................................................98
Regulatory compliance identification numbers.............................................................................................101
Federal Communications Commission notice...............................................................................................101
FCC rating label ............................................................................................................................101
FCC Notice, Class A Equipment ......................................................................................................101
FCC Notice, Class B Equipment.......................................................................................................101
Declaration of conformity for products marked with the FCC logo, United States only......................................102
Modifications...........................................................................................................................................102
Cables....................................................................................................................................................102
Canadian notice (Avis Canadien)..............................................................................................................102
European Union regulatory notice..............................................................................................................103
Disposal of waste equipment by users in private households in the European Union........................................103
Japanese notice .......................................................................................................................................104
BSMI notice.............................................................................................................................................104
Korean notice ..........................................................................................................................................104
Chinese notice.........................................................................................................................................105
Vietnam compliance marking notice...........................................................................................................105
Ukraine notice .........................................................................................................................................105
Laser compliance .....................................................................................................................................105
Battery replacement notice ........................................................................................................................106
Taiwan battery recycling notice .................................................................................................................106
Power cord statement for Japan.................................................................................................................106
Acoustics statement for Germany (Geräuschemission) ..................................................................................107
Electrostatic discharge............................................................................................................... 108
Preventing electrostatic discharge ..............................................................................................................108
Grounding methods to prevent electrostatic discharge..................................................................................108
Contents
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Specifications........................................................................................................................... 109
Environmental specifications......................................................................................................................109
Server specifications.................................................................................................................................109
Power supply specifications.......................................................................................................................110
HP 460 W Power Supply (92%) specifications..................................................................................110
HP 460 W CS Power Supply (94%) specifications.............................................................................110
HP 750 W Power Supply (92%) specifications..................................................................................111
HP 750 W CS Power Supply (94%) specifications.............................................................................111
HP 1200 W CS Power Supply (94%) specifications...........................................................................112
Before you contact HP ..............................................................................................................................113
HP contact information..............................................................................................................................113
Customer Self Repair ................................................................................................................................113
Contents
6
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•
LFF
Item
Description
Media/Drive cage bay
SAS/SATA drive (6)
Optical drive
1
2
3
4
USB connectors (4)
Front panel LEDs and buttons
Item
Description
Status
Power On/Standby button
and system power LED
Green = Normal (system on)
Flashing green = waiting for power
1
Amber = System in standby, but power still applied
Off = Power cord not attached or power supply failure
Component identification
8
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Item
Description
Status
NIC statusLED
Green = Network link
2
Flashing green = Network link and activity
Off = No link to network
Health LED
UID LED
Green = Normal (system on)
3
4
Flashing amber = System health is degraded
Flashing red = System health is critical
Off = Normal (system off)
Blue = Activated
Flashing blue = System is being managed remotely
Off = Deactivated
Rear panel components
Item
Description
Power supply 4
Power supply 3
Power supply 2
Power supply 1
PCIe slot 1 (Processor 1)
1
2
3
4
5
PCIe slot 2 (Processor 1)
PCIe slot 3 (Processor 1)
PCIe slot 4 (Processor 1)
UID button/LED
6
7
8
9
Serial connector
10
11
12
13
14
15
iLO connector
NIC connector 3
NIC connector 4
NIC connector 2
NIC connector 1
Component identification
9
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Item
Description
USB connectors (4)
16
17
18
19
20
21
22
Video connector
PCIe slot 5 (Processor 2)
PCIe slot 6 (Processor 2)
PCIe slot 7 (Processor 2)
PCIe slot 8 (Processor 2)
PCIe slot 9 (Processor 2)
Rear panel LEDs
Item
Description
Status
NIC activity LED
Green = Linked to network
Off = No network connection
1
NIC link LED
Green or flashing green = Network activity
Off = No network activity
2
3
Power supply LED
Green = System has AC power and is powered up
Off = System has no AC power, the system is off, or the power supply
has failed
UID LED
Blue = Activated
4
Flashing blue = System is being managed remotely
Off = Deactivated
iLO 4 link LED
Green or flashing green = Network activity
Off = No network activity
5
6
iLO 4 activity LED
Green = Linked to network
Off = No network connection
Component identification 10
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System board components
Item
Description
Slot 1 PCIe3 x16 (8, 4, 1)
Slot 2 PCIe3 x8 (4, 1)
Slot 3 PCIe3 x16 (16, 8, 4, 1)
Slot 4 PCIe3 x8 (4, 1)
Processor 1 DIMM slots
Smart Array P420i memory cache module
Mini-SAS connectors (2)
Processor 2 DIMM slots
Processor socket 2
1
2
3
4
5
6
7
8
9
SD card slot
10
11
12
13
14
15
16
17
18
19
20
Front panel connectors (2)
Fan cage connector
Internal USB tape connector
Discovery service cable connector
System battery
SATA connectors
Internal USB connector
Processor 2 DIMM slots
TPM connector
Slot 9 PCIe3 x8 (4, 1)
Slot 8 PCIe3 x16 ( 16, 8, 4, 1)
21
Slot 7 PCIe3 x8 (4, 1)
22
23
24
25
26
Slot 6 PCIe3 x16 (16, 8, 4, 1)
Slot 5 PCIe2 x8 (4, 1)
Processor 1 DIMM slots
Processor socket 1 (populated)
Component identification 11
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System maintenance switch
The system maintenance switch (SW1) is a ten-position switch that is used for system configuration.
Position
Description
Function
iLO security
Off = iLO security enabled.
On = iLO security disabled.
S1
Configuration
lock
Off = Able to change system
configuration.
On = System configuration locked.
S2
S3
Reserved
Reserved
Off = Tower
On = Rack
Reserved
S4
S5
Password
protection
override
Off = No function
On = Clears power-on password
and administrator password
Invalidate
configuration
Off = Normal
On = ROM treats the system
configuration as invalid.
S6
Reserved
Reserved
S7, S8, S9,
S10, S11,
S12
When the system maintenance switch position 6 is set to the On position, the system is prepared to erase all
system configuration settings from both CMOS and NVRAM.
CAUTION: Clearing CMOS and/or NVRAM deletes configuration information. Be sure to
properly configure the server or data loss could occur.
NMI functionality
An NMI crash dump enables administrators to create crash dump files when a system is hung and not
responding to traditional debug mechanisms.
Crash dump log analysis is an essential part of diagnosing reliability problems, such as hangs in operating
systems, device drivers, and applications. Many crashes freeze a system, and the only available action for
administrators is to cycle the system power. Resetting the system erases any information that could support
problem analysis, but the NMI feature preserves that information by performing a memory dump before a
hard reset.
To force the OS to invoke the NMI handler and generate a crash dump log, the administrator can do either
of the following:
•
•
Short the NMI jumper pins
Use the iLO Virtual NMI feature
For more information, see the whitepaper on the HP website
Component identification 12
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DIMM slots
DIMM slots are numbered sequentially (1 through 12) for each processor. The supported AMP modes use the
letter assignments for population guidelines.
NOTE: For proper orientation, the arrow indicates the front of the server.
Systems Insight Display LEDs
The HP Systems Insight Display LEDs represent the system board layout.
Component identification 13
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Item
Description
Status
Power cap
To determine Power cap status, see
"Systems Insight Display LED combinations
1
AMP Status
Green = AMP mode enabled
Amber = Failover
Off = AMP mode disabled
2
3
DIMM LEDs
Amber = DIMM error
Off = Normal
All other LEDs
Amber = Failure
Off = Normal
IMPORTANT: If more than one DIMM slot LED is illuminated, further troubleshooting is required.
Test each bank of DIMMs by removing all other DIMMs. Isolate the failed DIMM by replacing
each DIMM in a bank with a known working DIMM.
Systems Insight Display LED combinations
When the health LED on the front panel illuminates either amber or red, the server is experiencing a health
event. Combinations of illuminated Systems Insight Display LEDs, the system power LED, and the health LED
indicate system status.
Systems Insight Display Health LED
LED and color
System power
LED
Status
Red
Amber
One or more of the following conditions
might exist:
Processor (amber)
•
•
•
•
Processor in socket X has failed.
Processor X is not installed in the socket.
Processor X is unsupported.
ROM detects a failed processor during
POST
Amber
Green
Processor in socket X is in a pre-failure
condition.
Processor (amber)
Red
Green
Green
Green
One or more DIMMs have failed.
DIMM (amber)
Amber
Amber
DIMM in slot X is in a pre-failure condition.
DIMM (amber)
The Health Driver has detected a cautionary
temperature level.
Overtemperature (amber)
Red
Amber
Green
Green
Amber
The server has detected a hardware critical
temperature level.
Overtemperature (amber)
Fan (amber)
Amber
Red
Fan has failed or is missing, but still meets the
minimum fan requirements.
Fan has failed or is missing and no longer
meets the minimum fan requirements.
Fan (amber)
Red
Power supply (amber)
•
Only one power supply installed and in
standby mode.
•
•
Power supply fault
System board fault
Component identification 14
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Systems Insight Display Health LED
LED and color
System power
LED
Status
Amber
Green
Power supply (amber)
•
•
Redundant power supply is installed and
only one power supply is functional.
AC power cord is not plugged into
redundant power supply.
•
•
Redundant power supply fault
Power supply mismatch at POST or
through hot-plug addition.
—
—
—
Amber
Standby
Power cap (off)
Flashing green
Amber
Waiting for power
Power cap has been exceeded
Power cap (green)
Power cap (flashing
amber)
—
Green
Power is available
Power cap (green)
IMPORTANT: If more than one DIMM slot LED is illuminated, further troubleshooting is required.
Test each bank of DIMMs by removing all other DIMMs. Isolate the failed DIMM by replacing
each DIMM in a bank with a known working DIMM.
SAS and SATA device numbers
With optional drive cages installed, the server supports up to 24 SFF drives or up to 18 LFF drives. The server
does not support mixing SFF and LFF drives.
HP recommends that you populate drive bays starting with the lowest SAS or SATA device number. Drives
are numbered from left to right in each component box. Component boxes are numbered 1 through 3, from
bottom to top.
•
SFF drives
Component identification 15
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•
LFF drives
Drive LED definitions
Item LED
Status
Definition
Locate
Solid blue
Flashing blue
The drive is being identified by a host application.
The drive carrier firmware is being updated or requires an update.
1
2
3
Activity ring
Rotating green
Off
Drive activity
No drive activity
Do not remove
Solid white
Do not remove the drive. Removing the drive causes one or more of
the logical drives to fail.
Off
Removing the drive does not cause a logical drive to fail.
Drive status
Solid green
The drive is a member of one or more logical drives.
4
Flashing green
The drive is rebuilding or performing a RAID migration, stripe size
migration, capacity expansion, or logical drive extension, or is
erasing.
Flashing
amber/green
The drive is a member of one or more logical drives and predicts
the drive will fail.
Flashing amber The drive is not configured and predicts the drive will fail.
Solid amber The drive has failed.
Component identification 16
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Item LED
Status
Definition
Off
The drive is not configured by a RAID controller.
Fans
The server supports redundant fans to provide proper airflow to the system when a primary fan fails. For more
IMPORTANT: Fan louvers must be present for the redundant configuration. Without the louvers,
all four fans are nonredundant.
Item
Description
Fan 1
Configuration
Redundant
Primary
1
2
3
4
Fan 2
Fan 3
Primary
Fan 4
Primary
Component identification 17
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FBWC module LEDs (P222, P420, P420i, P421)
The FBWC module has three single-color LEDs (one amber and two green). The LEDs are duplicated on the
reverse side of the cache module to facilitate status viewing.
1 - Amber
2 - Green
3 - Green
Interpretation
Off
Off
The cache module is not powered.
Off
Off
Flashing 0.5 Hz Flashing 0.5 Hz The cache microcontroller is executing from within its
boot loader and receiving new flash code from the host
controller.
Flashing 1 Hz
Flashing 1 Hz
Flashing 1 Hz
On
The cache module is powering up, and the capacitor
pack is charging.
Off
Off
Off
Off
Off
Off
On
The cache module is idle, and the capacitor pack is
charging.
The cache module is idle, and the capacitor pack is
charged.
On
The cache module is idle, the capacitor pack is charged,
and the cache contains data that has not yet been
written to the drives.
Flashing 1 Hz
On
Off
Off
Off
On
A backup is in progress.
Off
The current backup is complete with no errors.
The current backup failed, and data has been lost.
Off
Flashing 1 Hz
Flashing 1 Hz
Flashing 1 Hz
Flashing 1 Hz
A power error occurred during the previous or current
boot. Data may be corrupt.
On
Off
Off
On
An overtemperature condition exists.
The capacitor pack is not attached.
Flashing 1 Hz
Flashing 2 Hz
Flashing 2 Hz
Flashing 2 Hz
Flashing 2 Hz
The capacitor has been charging for 10 minutes, but
has not reached sufficient charge to perform a full
backup.
On
On
Off
On
The current backup is complete, but power fluctuations
occurred during the backup.
On
On
The cache module microcontroller has failed.
Component identification 18
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RPS riser board connectors
Item
1
Connector
J7
Description
Graphic card power connector
J9
Drive backplane bay 1/optical drive power connector
2
J5
J6
J8
Drive backplane bay 2 power connector
Drive backplane bay 3 power connector
Graphic card power connector
3
4
5
Component identification 19
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Operations
Power down the server
Before powering down the server for any upgrade or maintenance procedures, perform a backup of critical
server data and programs.
IMPORTANT: When the server is in standby mode, auxiliary power is still being provided to the
system.
To power down the server, use one of the following methods:
•
Press and release the Power On/Standby button.
This method initiates a controlled shutdown of applications and the OS before the server enters standby
mode.
•
Press and hold the Power On/Standby button for more than 4 seconds to force the server to enter
standby mode.
This method forces the server to enter standby mode without properly exiting applications and the OS.
If an application stops responding, you can use this method to force a shutdown.
•
Use a virtual power button selection through iLO 4.
This method initiates a controlled remote shutdown of applications and the OS before the server enters
standby mode.
Before proceeding, verify the server is in standby mode by observing that the system power LED is amber.
Power up the server
To power up the server:
1.
2.
3.
Connect each power cord to the server.
Connect each power cord to the power source.
Press the Power On/Standby button.
The server exits standby mode and applies full power to the system. The system power LED changes
from amber to green.
Remove the tower bezel
This server has a removable bezel that must be unlocked and opened before accessing the hard drives. The
bezel must be kept closed during normal server operations.
Operations 20
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1.
Using the key provided with the server, unlock the bezel with a clockwise turn.
2.
Remove the tower bezel.
Operations 21
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Remove the security bezel
Unlock the security bezel, press the latch on the security bezel, and then remove the security bezel.
Install the security bezel
Install the security bezel into the chassis, and then lock the security bezel with the key.
Remove the rack bezel
1.
2.
Press the Power On/Standby button.
The server powers down and enters standby mode. The system power LED changes from green to
amber. Power is still applied to the server.
Operations 22
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3.
Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
Loosen the thumbscrews.
4.
5.
6.
7.
Remove the rack bezel.
Install the rack bezel
1.
2.
Install the rack bezel.
Tighten the thumbscrews.
3.
Operations 23
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4.
Slide the server back into the rack.
Remove the access panel
WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the
internal system components to cool before touching them.
CAUTION: Do not operate the server for long periods with the access panel open or removed.
Operating the server in this manner results in improper airflow and improper cooling that can
lead to thermal damage.
To remove the component:
1.
Do one of the following:
o
o
2.
3.
Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
Do one of the following:
4.
5.
o
o
For tower models, place the server on a flat, level surface with the access panel facing up.
Open the locking latch, slide the access panel to the rear of the chassis, and then remove the access
panel.
If the locking latch is locked, use a T-15 Torx screwdriver to unlock it.
Install the access panel
1.
2.
Place the access panel on top of the server with the hood latch open. Allow the panel to extend past the
rear of the server approximately 1.25 cm (0.5 in).
3.
4.
5.
6.
7.
8.
9.
Push down on the hood latch. The access panel slides to a closed position.
Use the T-15 Torx screwdriver provided with the server to tighten the security screw on the hood latch.
For tower models, return the server to an upright position.
For rack models, slide the server back into the rack.
Connect each power cord to the server.
Connect each power cord to the power source.
Press the Power On/Standby button.
The server exits standby mode and applies full power to the system. The system power LED changes
from amber to green.
10. Do one of the following:
For tower models, install the bezel.
o
Operations 24
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o
Extend the server from the rack
IMPORTANT: If the server is installed in a telco rack, remove the server from the rack to access
internal components.
1.
2.
Pull down the quick release levers on each side of the server.
Extend the server from the rack.
WARNING: To reduce the risk of personal injury or equipment damage, be sure that the rack is
adequately stabilized before extending a component from the rack.
WARNING: To reduce the risk of personal injury, be careful when pressing the server rail-release
latches and sliding the server into the rack. The sliding rails could pinch your fingers.
3.
After performing the installation or maintenance procedure, slide the server back into the rack, and then
press the server firmly into the rack to secure it in place.
WARNING: To reduce the risk of personal injury, be careful when pressing the server rail-release
latches and sliding the server into the rack. The sliding rails could pinch your fingers.
Remove the air baffle
1.
Do one of the following:
o
o
2.
3.
Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
Operations 25
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4.
Do one of the following:
o
o
For tower models, place the server on a flat, level surface with the access panel facing up.
5.
6.
Remove the fan
CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless
all bays are populated with either a component or a blank.
To remove the component:
1.
Do one of the following:
o
o
2.
3.
Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
Do one of the following:
4.
5.
o
o
o
For tower models, place the server on a flat, level surface with the access panel facing up.
Operations 26
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6.
Remove the fan.
Remove the fan cage
IMPORTANT: When installing or replacing server components, one or more fans might need to
be removed. To prevent an orderly or immediate server shutdown, HP highly recommends
powering down the server during these procedures. To determine if powering down is required,
see the specific procedure.
To remove the component:
1.
Do one of the following:
o
o
2.
3.
Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
Do one of the following:
4.
o
o
For tower models, place the server on a flat, level surface with the access panel facing up.
5.
6.
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7.
Remove the FBWC capacitor pack
CAUTION: To prevent a server malfunction or damage to the equipment, do not add or remove
the capacitor pack while an array capacity expansion, RAID level migration, or stripe size
migration is in progress.
CAUTION: After the server is powered down, wait 15 seconds and then check the amber LED
before unplugging the cable from the cache module. If the amber LED blinks after 15 seconds, do
not remove the cable from the cache module. The cache module is backing up data, and data is
lost if the cable is detached.
To remove the component:
1.
Do one of the following:
o
o
2.
3.
Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
Do one of the following:
4.
o
o
For tower models, place the server on a flat, level surface with the access panel facing up.
5.
6.
7.
8.
Disconnect the cable from the cache module only if the capacitor pack is not being used to recover data
from the server or transfer data to another server.
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9.
Remove the capacitor pack.
Remove the DVD drive
The server supports both DVD-ROM and DVD-RW drives.
1.
Do one of the following:
o
o
2.
3.
Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
For tower models, do the following:
4.
5.
a. Place the server on a flat, level surface with the access panel facing up.
For rack models, do the following:
6.
7.
Disconnect and remove the DVD-ROM drive power and data cables.
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8.
Remove the DVD-ROM drive.
Remove the component drive cage blank
1.
Do one of the following:
o
o
For rack models, do the following:
Remove the component drive cage blank.
2.
WARNING: To reduce the risk of personal injury from an electrical hazard, do not remove more
than one drive cage at a time.
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Setup
Optional installation services
Delivered by experienced, certified engineers, HP Care Pack services help you keep your servers up and
running with support packages tailored specifically for HP ProLiant systems. HP Care Packs let you integrate
both hardware and software support into a single package. A number of service level options are available
to meet your needs.
HP Care Pack Services offer upgraded service levels to expand your standard product warranty with
easy-to-buy, easy-to-use support packages that help you make the most of your server investments. Some of
the Care Pack services are:
•
Hardware support
o
o
o
6-Hour Call-to-Repair
4-Hour 24x7 Same Day
4-Hour Same Business Day
•
Software support
o
o
o
o
Microsoft®
Linux
HP ProLiant Essentials (HP SIM and RDP)
VMWare
•
•
Integrated hardware and software support
o
o
o
o
Critical Service
Proactive 24
Support Plus
Support Plus 24
Startup and implementation services for both hardware and software
For more information on HP Care Pack Services, see the HP website
Rack planning resources
The rack resource kit ships with all HP branded or Compaq branded 9000, 10000, and H9 series racks. For
more information on the content of each resource, see the rack resource kit documentation.
Optimum environment
When installing the server, select a location that meets the environmental standards described in this section.
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Space and airflow requirements
Tower server
In a tower configuration, leave at least a 7.6-cm (3-in) clearance space at the front and back of the server for
proper ventilation.
Rack server
To allow for servicing and adequate airflow, observe the following space and airflow requirements when
deciding where to install a rack:
•
•
•
Leave a minimum clearance of 63.5 cm (25 in) in front of the rack.
Leave a minimum clearance of 76.2 cm (30 in) behind the rack.
Leave a minimum clearance of 121.9 cm (48 in) from the back of the rack to the back of another rack
or row of racks.
HP servers draw in cool air through the front door and expel warm air through the rear door. Therefore, the
front and rear rack doors must be adequately ventilated to allow ambient room air to enter the cabinet, and
the rear door must be adequately ventilated to allow the warm air to escape from the cabinet.
CAUTION: To prevent improper cooling and damage to the equipment, do not block the
ventilation openings.
When vertical space in the rack is not filled by a server or rack component, the gaps between the
components cause changes in airflow through the rack and across the servers. Cover all gaps with blanking
panels to maintain proper airflow.
CAUTION: Always use blanking panels to fill empty vertical spaces in the rack. This arrangement
ensures proper airflow. Using a rack without blanking panels results in improper cooling that can
lead to thermal damage.
The 9000 and 10000 Series Racks provide proper server cooling from flow-through perforations in the front
and rear doors that provide 64 percent open area for ventilation.
CAUTION: When using a Compaq branded 7000 series rack, install the high airflow rack door
insert (PN 327281-B21 for 42U rack, PN 157847-B21 for 22U rack) to provide proper
front-to-back airflow and cooling.
CAUTION: If a third-party rack is used, observe the following additional requirements to ensure
adequate airflow and to prevent damage to the equipment:
• Front and rear doors—If the 42U rack includes closing front and rear doors, you must allow
5,350 sq cm (830 sq in) of holes evenly distributed from top to bottom to permit adequate
airflow (equivalent to the required 64 percent open area for ventilation).
• Side—The clearance between the installed rack component and the side panels of the rack
must be a minimum of 7 cm (2.75 in).
Temperature requirements
To ensure continued safe and reliable equipment operation, install or position the system in a well-ventilated,
climate-controlled environment.
The maximum recommended ambient operating temperature (TMRA) for most server products is 35°C
(95°F). The temperature in the room where the rack is located must not exceed 35°C (95°F).
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CAUTION: To reduce the risk of damage to the equipment when installing third-party options:
• Do not permit optional equipment to impede airflow around the server or to increase the
internal rack temperature beyond the maximum allowable limits.
• Do not exceed the manufacturer’s TMRA.
Power requirements
Installation of this equipment must comply with local and regional electrical regulations governing the
installation of information technology equipment by licensed electricians. This equipment is designed to
operate in installations covered by NFPA 70, 1999 Edition (National Electric Code) and NFPA-75, 1992
(code for Protection of Electronic Computer/Data Processing Equipment). For electrical power ratings on
options, refer to the product rating label or the user documentation supplied with that option.
WARNING: To reduce the risk of personal injury, fire, or damage to the equipment, do not
overload the AC supply branch circuit that provides power to the rack. Consult the electrical
authority having jurisdiction over wiring and installation requirements of your facility.
CAUTION: Protect the server from power fluctuations and temporary interruptions with a
regulating uninterruptible power supply (UPS). This device protects the hardware from damage
caused by power surges and voltage spikes and keeps the system in operation during a power
failure.
When installing more than one server, you may need to use additional power distribution devices to safely
provide power to all devices. Observe the following guidelines:
•
•
Balance the server power load between available AC supply branch circuits.
Do not allow the overall system AC current load to exceed 80 percent of the branch circuit AC current
rating.
•
•
Do not use common power outlet strips for this equipment.
Provide a separate electrical circuit for the server.
Electrical grounding requirements
The server must be grounded properly for proper operation and safety. In the United States, you must install
the equipment in accordance with NFPA 70, 1999 Edition (National Electric Code), Article 250, as well as
any local and regional building codes. In Canada, you must install the equipment in accordance with
Canadian Standards Association, CSA C22.1, Canadian Electrical Code. In all other countries, you must
install the equipment in accordance with any regional or national electrical wiring codes, such as the
International Electrotechnical Commission (IEC) Code 364, parts 1 through 7. Furthermore, you must be sure
that all power distribution devices used in the installation, such as branch wiring and receptacles, are listed
or certified grounding-type devices.
Because of the high ground-leakage currents associated with multiple servers connected to the same power
source, HP recommends the use of a PDU that is either permanently wired to the building’s branch circuit or
includes a nondetachable cord that is wired to an industrial-style plug. NEMA locking-style plugs or those
complying with IEC 60309 are considered suitable for this purpose. Using common power outlet strips for
the server is not recommended.
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Rack warnings
WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that:
• The leveling jacks are extended to the floor.
• The full weight of the rack rests on the leveling jacks.
• The stabilizing feet are attached to the rack if it is a single-rack installation.
• The racks are coupled together in multiple-rack installations.
• Only one component is extended at a time. A rack may become unstable if more than one
component is extended for any reason.
WARNING: To reduce the risk of personal injury or equipment damage when unloading a rack:
• At least two people are needed to safely unload the rack from the pallet. An empty 42U rack
can weigh as much as 115 kg (253 lb), can stand more than 2.1 m (7 ft) tall, and might
become unstable when being moved on its casters.
• Never stand in front of the rack when it is rolling down the ramp from the pallet. Always handle
the rack from both sides.
WARNING: When installing a server in a telco rack, be sure that the rack frame is adequately
secured to the top and bottom of the building structure.
Server warnings and cautions
WARNING: This server is very heavy. To reduce the risk of personal injury or damage to the
equipment:
• Observe local occupational health and safety requirements and guidelines for manual
material handling.
• Get help to lift and stabilize the product during installation or removal, especially when the
product is not fastened to the rails. When the server weighs more than 22.5 kg (50 lb), at least
two people must lift the server into the rack together. A third person may be required to help
align the server if the server is installed higher than chest level.
• Use caution when installing the server in or removing the server from the rack; it is unstable
when not fastened to the rails.
WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the
internal system components to cool before touching them.
WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment,
remove the power cord to remove power from the server. The front panel Power On/Standby
button does not completely shut off system power. Portions of the power supply and some internal
circuitry remain active until AC power is removed.
CAUTION: Protect the server from power fluctuations and temporary interruptions with a
regulating uninterruptible power supply (UPS). This device protects the hardware from damage
caused by power surges and voltage spikes and keeps the system in operation during a power
failure.
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CAUTION: Do not operate the server for long periods with the access panel open or removed.
Operating the server in this manner results in improper airflow and improper cooling that can
lead to thermal damage.
Identifying tower server shipping carton contents
Unpack the server shipping carton and locate the materials and documentation necessary for installing the
server.
The contents of the server shipping carton include:
•
•
•
•
•
•
Server
Power cord
Keyboard
Mouse
Tower feet
Hardware documentation, Documentation CD, and software products
In addition to the supplied items, you may need:
•
•
•
Hardware options
Operating system or application software
PDU
Installing hardware options
Install any hardware options before initializing the server. For options installation information, refer to the
option documentation. For server-specific information, refer to "Hardware options installation (on page 39)."
Setting up a tower server
Follow the steps in this section to set up a tower model server. If you are going to install the server into a rack,
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1.
Lay the server on the side, and then install the feet.
2.
3.
Return the server to an upright position.
WARNING: To reduce the risk of electric shock, fire, or damage to the equipment, do not plug
telephone or telecommunications connectors into RJ-45 connectors.
4.
5.
Connect the power cord to the rear of the server.
Connect the power cord to the AC power source.
WARNING: To reduce the risk of electric shock or damage to the equipment:
• Do not disable the power cord grounding plug. The grounding plug is an important safety
feature.
• Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at all
times.
• Unplug the power cord from the power supply to disconnect power to the equipment.
• Do not route the power cord where it can be walked on or pinched by items placed against it.
Pay particular attention to the plug, electrical outlet, and the point where the cord extends from
the server.
Installing the server into the rack
To install the server into a rack with square, round, or threaded holes, refer to the instructions that ship with
the rack hardware kit.
If you are installing the server into a telco rack, order the appropriate option kit at the RackSolutions.com
website (http://www.racksolutions.com/hp). Follow the server-specific instructions on the website to install
the rack brackets.
CAUTION: Always plan the rack installation so that the heaviest item is on the bottom of the rack.
Install the heaviest item first, and continue to populate the rack from the bottom to the top.
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WARNING: This server is very heavy. To reduce the risk of personal injury or damage to the
equipment:
• Observe local occupational health and safety requirements and guidelines for manual
material handling.
• Get help to lift and stabilize the product during installation or removal, especially when the
product is not fastened to the rails. When the server weighs more than 22.5 kg (50 lb), at least
two people must lift the server into the rack together. A third person may be required to help
align the server if the server is installed higher than chest level.
• Use caution when installing the server in or removing the server from the rack; it is unstable
when not fastened to the rails.
1.
2.
Install the server and cable management arm into the rack. For more information, refer to the installation
instructions that ship with the 3-7U Quick Deploy Rail System (rack installation only).
Powering up and configuring the server
To power up the server:
1.
2.
3.
Connect each power cord to the server.
Connect each power cord to the power source.
Press the Power On/Standby button.
The server exits standby mode and applies full power to the system. The system power LED changes from
amber to green.
While the server boots, ORCA utility and the RBSU are automatically configured to prepare the server for
operating system installation.
To configure these utilities manually:
•
To configure the array controller using ORCA, press the F8 key when prompted during the array
controller initialization.
•
To change the server settings using RBSU, press the F9 key when prompted during the boot process. The
system is set up by default for the English language.
For more information on the automatic configuration, see the HP ROM-Based Setup Utility User Guide
located on the Documentation CD.
Installing the operating system
This ProLiant server does not ship with provisioning media. All components needed to manage and install the
system software and firmware is preloaded on the server.
To operate properly, the server must have a supported operating system. For the latest information on
To install an operating system on the server, use one of the following methods:
•
Intelligent Provisioning—The iLO Management Engine is a new feature on ProLiant servers that contains
Intelligent Provisioning for embedded deployment, updating, and provisioning capabilities. Intelligent
Provisioning can configure the server and install an operating system, eliminating the need for
SmartStart CDs and Smart Update Firmware DVDs.
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To install an operating system on the server with Intelligent Provisioning (local or remote):
a. Connect the Ethernet cable, and then power on the server.
b. During server POST, press the F10 key.
c. Complete the initial Preferences and Registration portion of Intelligent Provisioning (on page 88).
d. At the 1 Start screen, click the Configure and Install button.
e. To finish the installation, follow the on-screen prompts. An Internet connection is required to update
the firmware and systems software.
•
Remote deployment installation—To remotely deploy an operating system, use Insight Control server
deployment for an automated solution.
For additional system software and firmware updates, download the HP Service Pack for ProLiant from the HP
the server for the first time, unless any installed software or components require an older version. For more
The Smart Update Firmware DVD ISO is also available at the download tab on the HP website
For more information on using these installation methods, see the HP website (http://www.hp.com/go/ilo).
Registering the server
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Hardware options installation
Introduction
If more than one option is being installed, read the installation instructions for all the hardware options and
identify similar steps to streamline the installation process.
WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the
internal system components to cool before touching them.
CAUTION: To prevent damage to electrical components, properly ground the server before
beginning any installation procedure. Improper grounding can cause electrostatic discharge.
Second processor option
The server supports single-processor and dual-processor operation.
When processor 2 is installed, install fan 1 and the PCI air baffles.
CAUTION: To avoid damage to the processor and system board, only authorized personnel
should attempt to replace or install the processor in this server.
CAUTION: To prevent possible server malfunction and damage to the equipment, multiprocessor
configurations must contain processors with the same part number.
IMPORTANT: If installing a processor with a faster speed, update the system ROM before
installing the processor.
To install a processor:
1.
Do one of the following:
o
o
2.
3.
Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
Do one of the following:
4.
o
o
For tower models, place the server on a flat, level surface with the access panel facing up.
5.
6.
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7.
Open each of the processor locking levers in the order indicated, and then open the processor retaining
bracket.
8.
Remove the clear processor socket cover. Retain the processor socket cover for future use.
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9.
Install the processor. Verify that the processor is fully seated in the processor retaining bracket by
visually inspecting the processor installation guides on either side of the processor. THE PINS ON THE
SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED.
CAUTION: THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED. To
avoid damage to the system board, do not touch the processor or the processor socket contacts.
10. Close the processor retaining bracket. When the processor is installed properly inside the processor
retaining bracket, the processor retaining bracket clears the flange on the front of the socket.
CAUTION: Do not press down on the processor. Pressing down on the processor may cause
damage to the processor socket and the system board. Press only in the area indicated on the
processor retaining bracket.
11. Press and hold the processor retaining bracket in place, and then close each processor locking lever.
Press only in the area indicated on the processor retaining bracket.
CAUTION: Close and hold down the processor cover socket while closing the processor locking
levers. The levers should close without resistance. Forcing the levers closed can damage the
processor and socket, requiring system board replacement.
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12. Open the heatsink retaining levers.
CAUTION: The pins on the processor socket are very fragile. Any damage to them may require
replacing the system board.
CAUTION: Failure to completely open the processor locking lever prevents the processor from
seating during installation, leading to hardware damage.
13. Remove the heatsink cover.
CAUTION: After the cover is removed, do not touch the thermal interface media.
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14. Install the heatsink, and then close the heatsink retaining levers.
15. Install the air baffle.
16. Remove the fan blank.
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17. Install the fan, making sure that the fan clicks into place.
18. Install the PCIe air baffles.
20. Do one of the following:
o
o
For tower models, return the server to an upright position.
For rack models, slide the server back into the rack.
21. Connect each power cord to the server.
22. Connect each power cord to the power source.
23. Press the Power On/Standby button.
The server exits standby mode and applies full power to the system. The system power LED changes
from amber to green.
24. Do one of the following:
o
For tower models, install the bezel.
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o
Memory options
IMPORTANT: This server does not support mixing LRDIMMs, RDIMMs, or UDIMMs. Attempting
to mix any combination of these DIMMs can cause the server to halt during BIOS initialization.
The memory subsystem in this server can support LRDIMMs, RDIMMs, or UDIMMs:
•
UDIMMs represent the most basic type of memory module and offer lower latency in one DIMM per
channel configurations and (relatively) low power consumption, but are limited in capacity.
•
•
RDIMMs offer larger capacities than UDIMMs and include address parity protection.
LRDIMMs support higher densities than single- and dual-rank RDIMMs, and higher speeds than
quad-rank RDIMMs. This support enables you to install more high capacity DIMMs, resulting in higher
system capacities and higher bandwidth.
All types are referred to as DIMMs when the information applies to all types. When specified as LRDIMM,
RDIMM, or UDIMM, the information applies to that type only. All memory installed in the server must be the
same type.
The server supports the following DIMM speeds:
•
•
•
•
Single- and dual-rank PC3-10600 (DDR-1333) RDIMMs operating at up to 1333 MT/s
Single- and dual-rank PC3-12800 (DDR-1600) RDIMMs operating at up to 1600 MT/s
Single- and dual-rank PC3-10600 (DDR-1333) UDIMMs operating at up to 1333 MT/s
Quad-rank PC3L-10600 (DDR3-1333) LRDIMMs, operating as dual-rank DIMMs, at up to 1333 MT/s
Speed, voltage, and capacity
DIMM type
DIMM rank
Dual-rank
DIMM capacity
8GB
Native speed (MT/s)
Voltage
LV
1333
1600
1333
1333
1333
RDIMM
RDIMM
RDIMM
LRDIMM
UDIMM
Single-rank
Dual-rank
8GB
STD
LV
16GB
Quad-rank
Dual-rank
32GB
LV
8GB
LV
Depending on the processor model, the number of DIMMs installed, and whether LRDIMMs, UDIMMs, or
RDIMMs are installed, the memory clock speed can be reduced to 1333 or 1066 MT/s. Clock speed can
also be reduced when using low voltage DIMMs.
Populated DIMM speed (MT/s)
DIMM type DIMM rank
1 DIMM
per
—
2 DIMMs per
channel
—
3 DIMMs per
channel
—
channel
—
—
1.35V
1333
1.5V
1600
1600
1600
1333
1.35V
1333
1.5V
1600
1600
1600
1333
1.35V
1066*
1066
1.5V
1066
1066
1066
1066
Dual-rank (8GB)
RDIMM
RDIMM
RDIMM
LRDIMM
Single-rank (8GB) 1333
Dual-rank (16GB) 1333
1333
1333
1066*
1066
Quad-rank
(32GB)
1333**
1333**
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DIMM type DIMM rank
1 DIMM
per
—
2 DIMMs per
channel
—
3 DIMMs per
channel
—
channel
Dual-rank (8GB)
1333
1600
1333†
1600
—
—
UDIMM
* RDIMM supports 1.35V 3DPC at 1066. Third-party memory supports 1.5V 3DPC at 1066.
** LRDIMM enables 3 DIMMs per channel. HP SmartMemory supports up to 3DPC at 1066 at 1.35V. Third-party
memory supports 1.5V only.
† UDIMM is supported at 2DPC at 1333 using HP SmartMemory only. Third-party memory supports up to 2DPC at 1066.
HP SmartMemory
HP SmartMemory, introduced for Gen8 servers, authenticates and unlocks certain features available only on
HP Qualified memory and verifies whether installed memory has passed HP qualification and test processes.
Qualified memory is performance-tuned for HP ProLiant and BladeSystem servers and provides future
enhanced support through HP Active Health and manageability software.
Certain performance features are unique with HP SmartMemory. HP SmartMemory 1.35V DDR3-1333
Registered memory is engineered to achieve the same performance level as 1.5V memory. For example,
while the industry supports DDR3-1333 RDIMM at 1.5V, this Gen8 server supports DDR3-1333 RDIMM up
to 3 DIMMs per channel at 1066 MT/s running at 1.35V. This equates to up to 20% less power at the DIMM
level with no performance penalty. In addition, the industry supports UDIMM at 2 DIMMs per channel at
1066 MT/s. HP SmartMemory supports 2 DIMMs per channel at 1333 MT/s, or 25% greater bandwidth.
Memory subsystem architecture
The memory subsystem in this server is divided into channels. Each processor supports four channels, and
each channel supports three DIMM slots.
Memory subsystem Population order
channel
Slot number (Processor Slot number (Processor
2)
1)
A
E
I
12
11
10
1
2
3
1
B
F
J
9
8
7
4
5
6
2
C
G
K
1
2
3
12
11
10
3
4
D
H
L
4
5
6
9
8
7
This multi-channel architecture provides enhanced performance in Advanced ECC mode. This architecture
also enables Lockstep and Online Spare Memory modes.
DIMM slots in this server are identified by number and by letter. Letters identify the population order. Slot
numbers indicate the DIMM slot ID for spare replacement.
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Single-, dual-, and quad-rank DIMMs
To understand and configure memory protection modes properly, an understanding of single-, dual-, and
quad-rank DIMMs is helpful. Some DIMM configuration requirements are based on these classifications.
A single-rank DIMM has one set of memory chips that is accessed while writing to or reading from the
memory. A dual-rank DIMM is similar to having two single-rank DIMMs on the same module, with only one
rank accessible at a time. A quad-rank DIMM is, effectively, two dual-rank DIMMs on the same module. Only
one rank is accessible at a time. The server memory control subsystem selects the proper rank within the
DIMM when writing to or reading from the DIMM.
Dual- and quad-rank DIMMs provide the greatest capacity with the existing memory technology. For
example, if current DRAM technology supports 8-GB single-rank DIMMs, a dual-rank DIMM would be 16
GB, and a quad-rank DIMM would be 32 GB.
LRDIMMs are labeled as quad-rank DIMMs; however, they function more like dual-rank DIMMs. There are
four ranks of DRAM on the DIMM, but the LRDIMM buffer creates an abstraction that allows the DIMM to
appear as a dual-rank DIMM to the system. The LRDIMM buffer also isolates the electrical loading of the
DRAM from the system to allow for faster operation. These two changes allow the system to support up to
three LRDIMMs per memory channel, providing for up to 50% greater memory capacity and higher memory
operating speed compared to quad-rank RDIMMs.
DIMM identification
To determine DIMM characteristics, use the label attached to the DIMM and the following illustration and
table.
Item Aspect
Definition
Size
—
1
2
Rank
1R = Single rank
2R = Dual rank
4R = Quad rank
Data width
x4 = 4 bit
x8 = 8 bit
3
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Item Aspect
Definition
Voltage rating
L = Low voltage (1.35 V)
U = Ultra low voltage (1.25 V)
Blank or omitted = Standard
4
5
6
Memory speed
DIMM type
12800 = 1600 MT/s
10600 = 1333 MT/s
8500 = 1066 MT/s
R = RDIMM (registered)
E = UDIMM (unbuffered with ECC)
L = LRDIMM (load reduced)
For the latest supported memory information, see the QuickSpecs on the HP website (http://www.hp.com).
Memory configurations
To optimize server availability, the server supports the following AMP modes:
•
•
Advanced ECC—provides up to 4-bit error correction and enhanced performance over Lockstep mode.
This mode is the default option for this server.
Online spare memory—provides protection against failing or degraded DIMMs. Certain memory is
reserved as spare, and automatic failover to spare memory occurs when the system detects a DIMM that
is degrading. This allows DIMMs that have a higher probability of receiving an uncorrectable memory
error (which would result in system downtime) to be removed from operation.
Advanced Memory Protection options are configured in RBSU. If the requested AMP mode is not supported
by the installed DIMM configuration, the server boots in Advanced ECC mode. For more information, see
The server also can operate in independent channel mode or combined channel mode (lockstep). When
running in lockstep mode, you gain reliability in one of two ways:
•
If running with UDIMMs (built with x8 DRAM devices), the system can survive a complete DRAM failure
(SDDC). In independent channel mode, this failure would be an uncorrectable error.
•
If running with RDIMM (built with x4 DRAM devices), the system can survive the complete failure of two
DRAM devices (DDDC). Running in independent mode, the server can only survive the complete failure
of a single DRAM device (SDDC).
Maximum capacity
DIMM type
DIMM rank
Single-rank
Dual-rank
One processor
96 GB
Two processors
192 GB
RDIMM
RDIMM
LRDIMM
UDIMM
UDIMM
192 GB
384 GB
16 GB
384 GB
Quad-rank
Single-rank
Dual-rank
768 GB
32 GB
64 GB
128 GB
For the latest memory configuration information, see the QuickSpecs on the HP website
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Advanced ECC
Advanced ECC memory is the default memory protection mode for the server. Standard ECC can correct
single-bit memory errors and detect multibit memory errors. When multibit errors are detected using Standard
ECC, the error is signaled to the server and causes the server to halt.
Advanced ECC protects the server against some multibit memory errors. Advanced ECC can correct both
single-bit memory errors and 4-bit memory errors if all failed bits are on the same DRAM device on the DIMM.
Advanced ECC provides additional protection over Standard ECC because it is possible to correct certain
memory errors that would otherwise be uncorrected and result in a server failure. Using HP Advanced
Memory Error Detection technology, the server provides notification when a DIMM is degrading and has a
higher probability of uncorrectable memory error.
Online Spare memory configuration
Online spare memory provides protection against degraded DIMMs by reducing the likelihood of
uncorrected memory errors. This protection is available without any operating system support.
Online spare memory protection dedicates one rank of each memory channel for use as spare memory. The
remaining ranks are available for OS and application use. If correctable memory errors occur at a rate
higher than a specific threshold on any of the non-spare ranks, the server automatically copies the memory
contents of the degraded rank to the online spare rank. The server then deactivates the failing rank and
automatically switches over to the online spare rank.
Lockstep memory configuration
Lockstep mode provides protection against multi-bit memory errors that occur on the same DRAM device.
Lockstep mode can correct any single DRAM device failure on x4 and x8 DIMM types. The DIMMs in each
channel must have identical HP part numbers.
General DIMM slot population guidelines
Observe the following guidelines for all AMP modes:
•
•
•
•
•
Install DIMMs only if the corresponding processor is installed.
When two processors are installed, balance the DIMMs across the two processors.
White DIMM slots denote the first slot of a channel (Ch 1-A, Ch 2-B, Ch 3-C, Ch 4-D).
Do not mix LRDIMMs, UDIMMs, or RDIMMs.
Do not install more than two UDIMMs per channel. UDIMMs should not be installed in slots Ch 1-I, Ch
2-J, Ch 3-K, or Ch 4-L.
•
When two processors are installed, install the DIMMs in sequential alphabetical order balanced
between the two processors: P1-A, P2-A, P1-B, P2-B, P1-C, P2-C, and so on.
For detailed memory configuration rules and guidelines, use the Online DDR3 Memory Configuration Tool
DIMM speeds are supported as indicated in the following table.
Populated slots
(per channel)
Rank
Speeds supported (MT/s)
Single- or dual-rank
1333, 1600
1
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Populated slots
(per channel)
Rank
Speeds supported (MT/s)
Quad-rank
1333
1333
1066
1
2
3
Single- or dual-rank
Single- or dual-rank
Advanced ECC population guidelines
For Advanced ECC mode configurations, observe the following guidelines:
•
•
DIMMs may be installed individually.
Online spare population
For online spare memory mode configurations, observe the following guidelines:
•
•
•
•
Each channel must have a valid online spare configuration.
Each channel can have a different valid online spare configuration.
Each populated channel must have a spare rank:
o
o
A single dual-rank DIMM is not a valid configuration.
LRDIMMs are treated as dual-rank DIMMs.
Lockstep Memory population guidelines
For Lockstep memory mode configurations, observe the following guidelines:
•
•
•
•
DIMM configuration on all channels of a processor must be identical.
In multi-processor configurations, each processor must have a valid Lockstep Memory configuration.
In multi-processor configurations, each processor might have a different valid Lockstep Memory
configuration.
Population order
For memory configurations with a single processor or multiple processors, populate the DIMM slots in the
following order:
•
•
•
LRDIMM: Sequentially in alphabetical order (A through L)
RDIMM: Sequentially in alphabetical order (A through L)
UDIMM: A through H, sequentially in alphabetical order. Do not populate DIMM slots I through L.
After installing the DIMMs, use RBSU to configure Advanced ECC, online spare, or lockstep memory support.
Installing a DIMM
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CAUTION: To avoid damage to the hard drives, memory, and other system components, the air
baffle, drive blanks, and access panel must be installed when the server is powered up.
1.
Do one of the following:
o
o
2.
3.
Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
Do one of the following:
4.
o
o
For tower models, place the server on a flat, level surface with the access panel facing up.
5.
6.
7.
8.
Open the DIMM slot latches.
Install the DIMM.
If you are installing DIMMs in lock-step configuration, configure this mode in RBSU ("HP ROM-Based Setup
For more information about LEDs and troubleshooting failed DIMMs, see Systems Insight Display LED
Optical drive cage option
1.
Do one of the following:
o
o
2.
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3.
4.
5.
Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
For tower models, do the following:
a. Place the server on a flat, level surface with the access panel facing up.
For rack models, do the following:
Remove the blank from box 3.
6.
7.
Install the optical drive cage.
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8.
Using the T-15 screws, secure the optical drive cage.
9.
The Torx screws required to install optical drives are located on the chassis.
10. For tower models, do the following:
b. Return the server to an upright position.
11. For rack models, do the following:
c. Slide the server back into the rack.
12. Connect each power cord to the server.
13. Connect each power cord to the power source.
14. Press the Power On/Standby button.
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The server exits standby mode and applies full power to the system. The system power LED changes
from amber to green.
15. Do one of the following:
o
o
For tower models, install the bezel.
DVD option
The server supports both DVD-ROM and DVD-RW drives.
1.
Do one of the following:
o
o
2.
3.
Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
For tower models, do the following:
4.
5.
a. Place the server on a flat, level surface with the access panel facing up.
For rack models, do the following:
Remove the blank from the drive cage.
6.
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7.
Install a DVD-ROM or DVD-RW drive into the drive cage.
8.
9.
10. Connect the power cable from the drive to the system board.
11. Connect the SATA cable from the drive to the system board.
12. Install the fan cage.
13. Install the air baffle.
14. For tower models, do the following:
b. Return the server to an upright position.
15. For rack models, do the following:
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c. Slide the server back into the rack.
16. Connect each power cord to the server.
17. Connect each power cord to the power source.
18. Press the Power On/Standby button.
The server exits standby mode and applies full power to the system. The system power LED changes
from amber to green.
19. Do one of the following:
o
o
For tower models, install the bezel.
Redundant AC power supply option
CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless
all bays are populated with either a component or a blank.
To install the component:
1.
2.
Access the product rear panel.
Remove the blank.
WARNING: To reduce the risk of personal injury from hot surfaces, allow the power supply or
power supply blank to cool before touching it.
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3.
Insert the power supply into the power supply bay until it clicks into place.
4.
5.
Connect the power cord to the power supply.
Route the power cord. Use best practices when routing power cords and other cables.
For rack models, a cable management arm is available to help with routing. To obtain a cable
management arm, contact an HP authorized reseller.
6.
7.
Connect the power cord to the AC power source.
Be sure that the power supply LED is green.
Hot-plug SAS drive options
When adding drives to the server, observe the following general guidelines:
•
•
The system automatically sets all device numbers.
If only one drive is used, install it in the bay with the lowest device number ("SAS and SATA device
•
Drives should be the same capacity to provide the greatest storage space efficiency when drives are
grouped together into the same drive array.
Removing the drive blank
1.
Do one of the following:
o
o
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2.
Remove the drive blank.
Installing a hot-plug drive
The server can support six drives in a LFF configuration, or eight drives in a SFF configuration.
To install the component:
1.
2.
Do one of the following:
o
o
Remove the drive blank.
3.
Prepare the drive.
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4.
Install the drive.
5.
6.
Do one of the following:
o
o
For tower models, install the bezel.
Expansion board option
1.
Do one of the following:
o
o
2.
3.
Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
Do one of the following:
4.
o
o
For tower models, place the server on a flat, level surface with the access panel facing up.
5.
6.
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7.
Open the PCIe retainer latch.
8.
Do one of the following:
a. If you are installing a single-width expansion card, remove one PCIe blank.
b. If you are installing a double-width expansion card, remove two PCIe blanks.
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9.
Install the expansion board.
10. Close the PCIe retainer latch.
11. Install the air baffle.
13. Do one of the following:
o
o
For tower models, return the server to an upright position.
For rack models, slide the server back into the rack.
14. Connect each power cord to the server.
15. Connect each power cord to the power source.
16. Press the Power On/Standby button.
The server exits standby mode and applies full power to the system. The system power LED changes
from amber to green.
17. Do one of the following:
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o
o
For tower models, install the bezel.
Graphic card option
The server supports up to three graphic card options. The server supports up to two double-wide graphic
cards.
For optimal performance, HP recommends that you install graphic card options in PCI slots 3, 6, or 8.
HP recommends the following:
•
•
•
•
•
If the graphic card is populated in PCI slot 3, do not use PCI slot 2.
If a single-wide graphic card is populated in PCI slot 8, do not use PCI slot 9.
In a single-processor configuration, HP recommends installing the graphic card in PCI slot 3.
In a two-processor configuration, HP recommends installing the graphic card in PCI slot 6.
If a third graphic card is installed, HP recommends installing the third graphic card in PCI slot 8.
Installing a graphic card adapter option
1.
Do one of the following:
o
o
2.
3.
Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
Do one of the following:
4.
o
o
For tower models, place the server on a flat, level surface with the access panel facing up.
5.
6.
7.
8.
Select the appropriate PCIe slot to install the graphic card adapter.
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9.
Open the PCIe retainer latch.
10. Do one of the following:
o
o
If you are installing a single-width graphic card adapter, remove one PCIe blank.
If you are installing a double-width graphic card adapter, remove two PCIe blanks.
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11. Install the graphic adapter in a x16 PCIe expansion slot.
12. Connect the graphic card adapter cable to the appropriate graphic card connector.
NOTE: For more information about installing a graphic card, see the documentation that ships
with the graphic card option kit.
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13. Close the PCIe retainer latch.
NOTE: Install the graphic card bracket only if you have installed a double-width graphic card.
14. Install the graphic card bracket, and then tighten the screws.
15. Install the fan cage.
16. Install the air baffle.
18. Do one of the following:
o
o
For tower models, return the server to an upright position.
For rack models, slide the server back into the rack.
19. Connect each power cord to the server.
20. Connect each power cord to the power source.
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21. Press the Power On/Standby button.
The server exits standby mode and applies full power to the system. The system power LED changes
from amber to green.
22. Do one of the following:
o
o
For tower models, install the bezel.
Controller option
The server ships with an embedded Smart Array P420i Controller. For more information about the controller
and its features, see the HP Smart Array Controllers for HP ProLiant Servers User Guide on the HP website
configure arrays, see the Configuring Arrays on HP Smart Array Controllers Reference Guide on the HP
website
Upgrade options exist for the integrated array controller. For a list of supported options, see the QuickSpecs
The server supports FBWC option:
FBWC consists of a cache module and a capacitor pack. The DDR cache module buffers and stores
data being written by the controller. When the system is powered on, the capacitor pack charges fully
in about 5 minutes. In the event of a system power failure, a fully charged capacitor pack provides
power for up to 80 seconds. During that interval, the controller transfers the cached data from DDR
memory to flash memory, where the data remains indefinitely or until a controller retrieves the data.
CAUTION: The cache module connector does not use the industry standard DDR3 mini DIMM
pinout. Do not use this controller with cache modules designed for other controller models,
because the controller can malfunction and you can lose data. Also, do not transfer this cache
module to an unsupported controller model, because you can lose data.
CAUTION: To prevent a server malfunction or damage to the equipment, do not add or remove
the capacitor pack while an array capacity expansion, RAID level migration, or stripe size
migration is in progress.
CAUTION: After the server is powered down, wait 15 seconds and then check the amber LED
before unplugging the cable from the cache module. If the amber LED blinks after 15 seconds, do
not remove the cable from the cache module. The cache module is backing up data, and data is
lost if the cable is detached.
IMPORTANT: The battery pack might have a low charge when installed. In this case, a POST
error message is displayed when the server is powered up, indicating that the battery pack is
temporarily disabled. No action is necessary on your part. The internal circuitry automatically
recharges the batteries and enables the battery pack. This process might take up to four hours.
During this time, the cache module functions properly, but without the performance advantage of
the battery pack.
NOTE: The data protection and the time limit also apply if a power outage occurs. When power
is restored to the system, an initialization process writes the preserved data to the hard drives.
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Installing FBWC capacitor pack
CAUTION: The cache module connector does not use the industry standard DDR3 mini DIMM
pinout. Do not use this controller with cache modules designed for other controller models,
because the controller can malfunction and you can lose data. Also, do not transfer this cache
module to an unsupported controller model, because you can lose data.
To install the component:
1.
Do one of the following:
o
o
2.
3.
Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
Do one of the following:
4.
o
o
For tower models, place the server on a flat, level surface with the access panel facing up.
5.
6.
7.
8.
9.
If the storage controller is not already installed, then install the storage controller.
10. Install the capacitor pack.
11. Install the fan cage.
12. Install the air baffle.
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14. Do one of the following:
o
o
For tower models, return the server to an upright position.
For rack models, slide the server back into the rack.
15. Connect each power cord to the server.
16. Connect each power cord to the power source.
17. Press the Power On/Standby button.
The server exits standby mode and applies full power to the system. The system power LED changes
from amber to green.
18. Do one of the following:
o
o
For tower models, install the bezel.
Installing the cache module
CAUTION: The cache module connector does not use the industry standard DDR3 mini DIMM
pinout. Do not use this controller with cache modules designed for other controller models,
because the controller can malfunction and you can lose data. Also, do not transfer this cache
module to an unsupported controller model, because you can lose data.
To install the component:
1.
Do one of the following:
o
o
2.
3.
Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
Do one of the following:
4.
o
o
For tower models, place the server on a flat, level surface with the access panel facing up.
5.
6.
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7.
Install the cache module.
8.
9.
Install the air baffle.
10. Do one of the following:
o
o
For tower models, return the server to an upright position.
For rack models, slide the server back into the rack.
11. Connect each power cord to the server.
12. Connect each power cord to the power source.
13. Press the Power On/Standby button.
The server exits standby mode and applies full power to the system. The system power LED changes
from amber to green.
14. Do one of the following:
o
o
For tower models, install the bezel.
Redundant fans option
Redundant fan guidelines
The server supports redundant fans to provide proper airflow to the system when a primary fan fails.
In the standard, nonredundant configuration, fans 2, 3, and 4 cool the server.
For the redundant configuration, fan 1 and four fan louvers are added to back up the primary fans. This
configuration enables the server to continue operation in redundant mode, when a fan failure occurs. In a
redundant fan configuration:
•
•
If one fan fails, then the other three fans provide airflow.
If two fans fail, then the server shuts down.
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IMPORTANT: Fan louvers must be present for the redundant configuration. Without the louvers,
all four fans are nonredundant.
NOTE: If your system is already installed with four fans, store the fan that is included in this kit as
a spare.
Installing a hot-plug redundant fan
1.
Do one of the following:
o
o
2.
3.
Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
Do one of the following:
4.
o
o
For tower models, place the server on a flat, level surface with the access panel facing up.
5.
6.
Remove all the fans and fan blanks.
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7.
Install the fan louvers, making sure that the louver click into place.
8.
Remove the tab from each fan.
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9.
Install the fans, making sure that the fans click into place.
10. Install the PCIe air baffles.
12. Do one of the following:
o
o
For tower models, return the server to an upright position.
For rack models, slide the server back into the rack.
13. Connect each power cord to the server.
14. Connect each power cord to the power source.
15. Press the Power On/Standby button.
The server exits standby mode and applies full power to the system. The system power LED changes
from amber to green.
16. Do one of the following:
o
For tower models, install the bezel.
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o
Eight-bay SFF drive cage option
Install the optional eight-bay SFF drive cage in drive cage bay 2 or drive cage bay 3.
To install an additional eight-bay SFF drive cage, an optional SAS controller is required. To obtain the option,
contact an HP authorized reseller.
Installing the optional SFF hot-plug drive cage
1.
Do one of the following:
o
o
2.
3.
Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
For tower models, do the following:
4.
5.
a. Place the server on a flat, level surface with the access panel facing up.
For rack models, do the following:
Remove the blank from box 2 or box 3.
6.
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7.
8.
9.
Install the optional SFF drive cage.
Using the T-15 screws, secure the optional SFF drive cage to the server.
Remove the air baffle.
10. Remove the fan cage.
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11. Connect the mini-SAS cables to the drive cage backplane option.
12. Connect the mini-SAS cables to the SAS controller option.
NOTE: For more information about connecting the cables to SAS controller option, see the
documentation that ships with SAS controller option kit.
13. Connect the power cable to the system board connector appropriate for your configuration.
14. Install the fan cage.
15. Install the air baffle.
16. For tower models, do the following:
b. Return the server to an upright position.
17. For rack models, do the following:
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c. Slide the server back into the rack.
18. Connect each power cord to the server.
19. Connect each power cord to the power source.
20. Press the Power On/Standby button.
The server exits standby mode and applies full power to the system. The system power LED changes
from amber to green.
21. Do one of the following:
o
o
For tower models, install the bezel.
Six-bay LFF drive cage
To install a six-bay, LFF hot-plug drive cage in a server, a SAS controller option is required.
To obtain the SAS controller option, contact an authorized HP reseller.
To install the SAS controller option, see the documentation that ships with SAS controller option kit.
Installing the optional LFF hot-plug drive cage
1.
Do one of the following:
o
o
2.
3.
Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
For tower models, do the following:
4.
5.
a. Place the server on a flat, level surface with the access panel facing up.
For rack models, do the following:
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6.
Remove the blank from box 2 or box 3
7.
Install the optional LFF hot-plug drive cage.
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8.
Using the T-15 screws, secure the optional LFF drive cage to the server.
9.
Remove the air baffle
10. Remove the fan cage.
11. Connect the mini-SAS cables to the drive backplane option.
12. Connect the mini-SAS cables to the SAS controller option.
NOTE: For more information about connecting the cables to SAS controller option, see the
documentation that ships with SAS controller option kit.
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13. Connect the power cable to the appropriate connector on the system board for your configuration.
14. Install the fan cage.
15. Install the air baffle.
16. For tower models, do the following:
b. Return the server to an upright position.
17. For rack models, do the following:
c. Slide the server back into the rack.
18. Connect each power cord to the server.
19. Connect each power cord to the power source.
20. Press the Power On/Standby button.
The server exits standby mode and applies full power to the system. The system power LED changes
from amber to green.
21. Do one of the following:
o
o
For tower models, install the bezel.
HP Trusted Platform Module option
Use these instructions to install and enable a TPM on a supported server. This procedure includes three
sections:
1.
2.
3.
Installing the Trusted Platform Module board.
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TPM installation requires the use of drive encryption technology, such as the Microsoft Windows BitLocker
Drive Encryption feature. For more information on BitLocker, see the Microsoft website
CAUTION: Always observe the guidelines in this document. Failure to follow these guidelines
can cause hardware damage or halt data access.
When installing or replacing a TPM, observe the following guidelines:
•
•
•
•
Do not remove an installed TPM. Once installed, the TPM becomes a permanent part of the system
board.
When installing or replacing hardware, HP service providers cannot enable the TPM or the encryption
technology. For security reasons, only the customer can enable these features.
When returning a system board for service replacement, do not remove the TPM from the system board.
When requested, HP Service provides a TPM with the spare system board.
Any attempt to remove an installed TPM from the system board breaks or disfigures the TPM security
rivet. Upon locating a broken or disfigured rivet on an installed TPM, administrators should consider the
system compromised and take appropriate measures to ensure the integrity of the system data.
•
•
When using BitLocker, always retain the recovery key/password. The recovery key/password is
required to enter Recovery Mode after BitLocker detects a possible compromise of system integrity.
HP is not liable for blocked data access caused by improper TPM use. For operating instructions, see the
encryption technology feature documentation provided by the operating system.
Installing the Trusted Platform Module board
WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment,
remove the power cord to remove power from the server. The front panel Power On/Standby
button does not completely shut off system power. Portions of the power supply and some internal
circuitry remain active until AC power is removed.
WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the
internal system components to cool before touching them.
1.
Do one of the following:
o
o
2.
3.
Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
Do one of the following:
4.
5.
o
o
For tower models, place the server on a flat, level surface with the access panel facing up.
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6.
7.
If installed, remove the PCI card from slot 9.
CAUTION: Any attempt to remove an installed TPM from the system board breaks or disfigures
the TPM security rivet. Upon locating a broken or disfigured rivet on an installed TPM,
administrators should consider the system compromised and take appropriate measures to ensure
the integrity of the system data.
8.
Install the TPM board. Press down on the connector to seat the board.
9.
Install the TPM security rivet by pressing the rivet firmly into the system board.
10. If removed, install the PCI card in slot 9.
11. Install the air baffle.
13. Do one of the following:
o
o
For tower models, return the server to an upright position.
For rack models, slide the server back into the rack.
14. Connect each power cord to the server.
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15. Connect each power cord to the power source.
16. Press the Power On/Standby button.
The server exits standby mode and applies full power to the system. The system power LED changes
from amber to green.
17. Do one of the following:
o
o
For tower models, install the bezel.
Retaining the recovery key/password
The recovery key/password is generated during BitLocker™ setup, and can be saved and printed after
BitLocker™ is enabled. When using BitLocker™, always retain the recovery key/password. The recovery
key/password is required to enter Recovery Mode after BitLocker™ detects a possible compromise of system
integrity.
To help ensure maximum security, observe the following guidelines when retaining the recovery
key/password:
•
•
•
Always store the recovery key/password in multiple locations.
Always store copies of the recovery key/password away from the server.
Do not save the recovery key/password on the encrypted hard drive.
Enabling the Trusted Platform Module
1.
2.
3.
4.
5.
6.
7.
8.
When prompted during the start-up sequence, access RBSU by pressing the F9 key.
From the Main Menu, select Server Security.
From the Server Security Menu, select Trusted Platform Module.
From the Trusted Platform Module Menu, select TPM Functionality.
Select Enable, and then press the Enter key to modify the TPM Functionality setting.
Press the Esc key to exit the current menu, or press the F10 key to exit RBSU.
Reboot the server.
Enable the TPM in the OS. For OS-specific instructions, see the OS documentation.
CAUTION: When a TPM is installed and enabled on the server, data access is locked if you fail
to follow the proper procedures for updating the system or option firmware, replacing the system
board, replacing a hard drive, or modifying OS application TPM settings.
For more information on firmware updates and hardware procedures, see the HP Trusted Platform Module
For more information on adjusting TPM usage in BitLocker™, see the Microsoft website
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Software and configuration utilities
Server mode
The software and configuration utilities presented in this section operate in online mode, offline mode, or in
both modes.
Software or configuration utility
Server mode
Online and Offline
Online and Offline
Online and Offline
Offline
Online and Offline
Offline
Online
Online and Offline
Online and Offline
Offline
Online and Offline
Offline
Offline
Server QuickSpecs
For more information about product features, specifications, options, configurations, and compatibility, see
the QuickSpecs on the HP website
geographic region, and then locate the product by name or product category.
HP iLO Management Engine
The HP iLO Management Engine is a set of embedded management features supporting the complete
lifecycle of the server, from initial deployment through ongoing management.
HP iLO
The iLO 4 subsystem is a standard component of selected HP ProLiant servers that simplifies initial server
setup, server health monitoring, power and thermal optimization, and remote server administration. The iLO
4 subsystem includes an intelligent microprocessor, secure memory, and a dedicated network interface. This
design makes iLO 4 independent of the host server and its operating system.
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Management. All key internal subsystems are monitored by iLO 4. SNMP alerts are sent directly by iLO 4
regardless of the host operating system or even if no host operating system is installed.
Using iLO 4, you can do the following:
•
•
•
•
•
•
Access a high-performance and secure Remote Console to the server from anywhere in the world.
Use the shared iLO 4 Remote Console to collaborate with up to six server administrators.
Remotely mount high-performance Virtual Media devices to the server.
Securely and remotely control the power state of the managed server.
Have true Agentless Management with SNMP alerts from iLO 4 regardless of the state of the host server.
Access Active Health System troubleshooting features through the iLO 4 interface.
For more information about iLO 4 features (which may require an iLO Advanced Pack or iLO Advanced for
BladeSystem license), see the iLO 4 documentation on the Documentation CD or on the HP website
Active Health System
HP Active Health System provides the following features:
•
•
•
•
•
Combined diagnostics tools/scanners
Always on, continuous monitoring for increased stability and shorter downtimes
Rich configuration history
Health and service alerts
Easy export and upload to Service and Support
The HP Active Health System monitors and records changes in the server hardware and system configuration.
The Active Health System assists in diagnosing problems and delivering rapid resolution when server failures
occur.
The Active Health System collects the following types of data:
•
•
•
•
•
•
Server model
Serial number
Processor model and speed
Storage capacity and speed
Memory capacity and speed
Firmware/BIOS
HP Active Health System does not collect information about Active Health System users' operations, finances,
customers, employees, partners, or data center, such as IP addresses, host names, user names, and
passwords. HP Active Health System does not parse or change operating system data from third-party error
event log activities, such as content created or passed through by the operating system.
The data that is collected is managed according to the HP Data Privacy policy. For more information see the
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The Active Health System log, in conjunction with the system monitoring provided by Agentless Management
or SNMP Pass-thru, provides continuous monitoring of hardware and configuration changes, system status,
and service alerts for various server components.
The Agentless Management Service is available in the SPP, which is a disk image (.iso) that you can
be downloaded manually from iLO 4 or HP Intelligent Provisioning and sent to HP. For more information, see
the HP iLO User Guide or HP Intelligent Provisioning User Guide on the HP website
Integrated Management Log
The IML records hundreds of events and stores them in an easy-to-view form. The IML timestamps each event
with 1-minute granularity.
You can view recorded events in the IML in several ways, including the following:
•
•
From within HP SIM
From within operating system-specific IML viewers
o
o
For Windows: IML Viewer
For Linux: IML Viewer Application
•
•
From within the iLO 4 user interface
Intelligent Provisioning
Several packaging changes have taken place with HP ProLiant Gen8 servers: SmartStart CDs and the Smart
Update Firmware DVD will no longer ship with these new servers. Instead, the deployment capability is
embedded in the server as part of HP iLO Management Engine’s Intelligent Provisioning.
Intelligent Provisioning is an essential single-server deployment tool embedded in HP ProLiant Gen8 servers
that simplifies HP ProLiant server setup, providing a reliable and consistent way to deploy HP ProLiant server
configurations.
•
Intelligent Provisioning assists with the OS installation process by preparing the system for installing
"off-the-shelf" versions of leading operating system software and automatically integrating optimized
HP ProLiant server support software from SPP. SPP is the installation package for operating
system-specific bundles of HP ProLiant optimized drivers, utilities, management agents, and system
firmware.
•
•
Intelligent Provisioning provides maintenance-related tasks through Perform Maintenance features.
Intelligent Provisioning provides installation help for Microsoft Windows, Red Hat and SUSE Linux, and
VMware. For specific OS support, see the HP Intelligent Provisioning Release Notes.
For more information on Intelligent Provisioning software, see the HP website (http://www.hp.com/go/ilo).
For more information about Intelligent Provisioning drivers, firmware, and SPP, see the HP website
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HP Insight Diagnostics
HP Insight Diagnostics is a proactive server management tool, available in both offline and online versions,
that provides diagnostics and troubleshooting capabilities to assist IT administrators who verify server
installations, troubleshoot problems, and perform repair validation.
HP Insight Diagnostics Offline Edition performs various in-depth system and component testing while the OS
HP Insight Diagnostics Online Edition is a web-based application that captures system configuration and
other related data needed for effective server management. Available in Microsoft Windows and Linux
versions, the utility helps to ensure proper system operation.
For more information or to download the utility, see the HP website (http://www.hp.com/servers/diags). HP
Insight Diagnostics Online Edition is also available in the SPP. For more information, see the HP website
HP Insight Diagnostics survey functionality
HP Insight Diagnostics (on page 89) provides survey functionality that gathers critical hardware and software
information on ProLiant servers.
This functionality supports operating systems that are supported by the server. For operating systems
If a significant change occurs between data-gathering intervals, the survey function marks the previous
information and overwrites the survey data files to reflect the latest changes in the configuration.
Survey functionality is installed with every Intelligent Provisioning-assisted HP Insight Diagnostics installation,
Erase Utility
CAUTION: Perform a backup before running the System Erase Utility. The utility sets the system
to its original factory state, deletes the current hardware configuration information, including
array setup and disk partitioning, and erases all connected hard drives completely. Refer to the
instructions for using this utility.
The Erase utility enables you to erase system CMOS, NVRAM, and hard drives. Run the Erase Utility if you
must erase the system for the following reasons:
•
•
You want to install a new operating system on a server with an existing operating system.
You encounter an error when completing the steps of a factory-installed operating system installation.
To access the Erase Utility, click the Perform Maintenance icon from the Intelligent Provisioning home screen
and then select Erase.
Run the Erase utility to:
•
•
•
Reset all settings — erases all drives, NVRAM, and RBSU
Reset all disks — erases all drives
Reset RBSU — erases current RBSU settings
After selecting the appropriate option, click Erase System. Click Exit to reboot the server after the erase task
is completed. Click Cancel Erase to exit the utility without erasing.
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Scripting Toolkit
The Scripting Toolkit is a server deployment product that enables you to build an unattended automated
installation for high-volume server deployments. The Scripting Toolkit is designed to support ProLiant BL, ML,
DL, and SL servers. The toolkit includes a modular set of utilities and important documentation that describes
how to apply these tools to build an automated server deployment process.
The Scripting Toolkit provides a flexible way to create standard server configuration scripts. These scripts are
used to automate many of the manual steps in the server configuration process. This automated server
configuration process cuts time from each deployment, making it possible to scale rapid, high-volume server
deployments.
For more information, and to download the Scripting Toolkit, see the HP website
HP Service Pack for ProLiant
SPP is a release set that contains a comprehensive collection of firmware and system software components,
all tested together as a single solution stack for HP ProLiant servers, their options, BladeSystem enclosures,
and limited HP external storage.
SPP has several key features for updating HP ProLiant servers. Using HP SUM as the deployment tool, SPP can
be used in an online mode on a Windows or Linux hosted operating system, or in an offline mode where the
server is booted to the ISO so that the server can be updated automatically with no user interaction or
updated in interactive mode.
HP Smart Update Manager
The HP SUM provides intelligent and flexible firmware and software deployment. This technology assists in
reducing the complexity of provisioning and updating HP ProLiant Servers, options, and Blades within the
data center. HP SUM is used to deploy firmware and software in SPP.
HP SUM enables system administrators to upgrade ROM images efficiently across a wide range of servers
and options. This tool has the following features:
•
•
•
•
Enables GUI and a command-line, scriptable interface
Provides scriptable, command-line deployment
Requires no agent for remote installations
Enables dependency checking, which ensures appropriate install order and dependency checking
between components
•
•
•
•
•
•
Deploys software and firmware on Windows and Linux operating systems
Performs local or remote (one-to-many) online deployment
Deploys firmware and software together
Supports offline and online deployment
Deploys necessary component updates only
Downloads the latest components from Web
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•
Enables direct update of BMC firmware (HP iLO)
For more information about HP SUM and to access the HP Smart Update Manager User Guide, see the HP
HP ROM-Based Setup Utility
RBSU is a configuration utility embedded in ProLiant servers that performs a wide range of configuration
activities that can include the following:
•
•
•
•
•
•
Configuring system devices and installed options
Enabling and disabling system features
Displaying system information
Selecting the primary boot controller
Configuring memory options
Language selection
For more information on RBSU, see the HP ROM-Based Setup Utility User Guide on the Documentation CD or
Using RBSU
To use RBSU, use the following keys:
•
•
•
•
To access RBSU, press the F9 key during power-up when prompted.
To navigate the menu system, use the arrow keys.
To make selections, press the Enter key.
To access Help for a highlighted configuration option, press the F1 key.
IMPORTANT: RBSU automatically saves settings when you press the Enter key. The utility does
not prompt you for confirmation of settings before you exit the utility. To change a selected setting,
you must select a different setting and press the Enter key.
Default configuration settings are applied to the server at one of the following times:
•
•
Upon the first system power-up
After defaults have been restored
Default configuration settings are sufficient for proper typical server operation, but configuration settings can
be modified using RBSU. The system will prompt you for access to RBSU with each power-up.
Auto-configuration process
The auto-configuration process automatically runs when you boot the server for the first time. During the
power-up sequence, the system ROM automatically configures the entire system without needing any
intervention. During this process, the ORCA utility, in most cases, automatically configures the array to a
default setting based on the number of drives connected to the server.
NOTE: If the boot drive is not empty or has been written to in the past, ORCA does not
automatically configure the array. You must run ORCA to configure the array settings.
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NOTE: The server may not support all the following examples.
Drives installed
Drives used
1
RAID level
RAID 0
RAID 1
RAID 5
None
1
2
2
3, 4, 5, or 6
0
3, 4, 5, or 6
More than 6
To change any ORCA default settings and override the auto-configuration process, press the F8 key when
prompted.
For more information on RBSU, see the HP ROM-Based Setup Utility User Guide on the Documentation CD or
Boot options
Near the end of the boot process, the boot options screen is displayed. This screen is visible for several
seconds before the system attempts to boot from a supported boot device. During this time, you can do the
following:
•
•
•
•
Access RBSU by pressing the F9 key.
Access Intelligent Provisioning Maintenance Menu by pressing the F10 key.
Access the boot menu by pressing the F11 key.
Force a PXE Network boot by pressing the F12 key.
Configuring AMP modes
Not all ProLiant servers support all AMP modes. RBSU provides menu options only for the modes supported
by the server. Advanced memory protection within RBSU enables the following advanced memory modes:
•
Advanced ECC Mode—Provides memory protection beyond Standard ECC. All single-bit failures and
some multi-bit failures can be corrected without resulting in system downtime.
•
Online Spare Mode—Provides protection against failing or degraded DIMMs. Certain memory is set
aside as spare, and automatic failover to spare memory occurs when the system detects a degraded
DIMM. DIMMs that are likely to receive a fatal or uncorrectable memory error are removed from
operation automatically, resulting in less system downtime.
For DIMM population requirements, see the server-specific user guide.
Re-entering the server serial number and product ID
After you replace the system board, you must re-enter the server serial number and the product ID.
1.
2.
3.
4.
During the server startup sequence, press the F9 key to access RBSU.
Select the Advanced Options menu.
Select Service Options.
Select Serial Number. The following warnings appear:
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WARNING! WARNING! WARNING! The serial number is loaded into the system during
the manufacturing process and should NOT be modified. This option should only
be used by qualified service personnel. This value should always match the
serial number sticker located on the chassis.
Warning: The serial number should ONLY be modified by qualified service
personnel. This value should always match the serial number located on the
chassis.
5.
6.
7.
Press the Enter key to clear the warning.
Enter the serial number and press the Enter key.
Select Product ID. The following warning appears:
Warning: The Product ID should ONLY be modified by qualified service
personnel. This value should always match the Product ID on the chassis.
8.
9.
Enter the product ID and press the Enter key.
Press the Esc key to close the menu.
10. Press the Esc key to exit RBSU.
11. Press the F10 key to confirm exiting RBSU. The server automatically reboots.
Utilities and features
Array Configuration Utility
ACU is a browser-based utility with the following features:
•
•
Runs as a local application or remote service accessed through the HP System Management Homepage
Supports online array capacity expansion, logical drive extension, assignment of online spares, and
RAID or stripe size migration
•
•
Suggests the optimum configuration for an unconfigured system
For supported controllers, provides access to licensed features, including:
o
o
o
o
o
o
o
Moving and deleting individual logical volumes
Advanced Capacity Expansion (SATA to SAS and SAS to SATA)
Offline Split Mirror
RAID 6 and RAID 60
RAID 1 (ADM) and RAID 10 (ADM)
HP Drive Erase
Video-On-Demand Advanced Controller Settings
•
Provides different operating modes, enabling faster configuration or greater control over the
configuration options
•
•
•
•
Remains available any time that the server is on
Displays on-screen tips for individual steps of a configuration procedure
Provides context-sensitive searchable help content
Provides diagnostic and SmartSSD Wear Gauge functionality on the Diagnostics tab
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ACU is now available as an embedded utility, starting with HP ProLiant Gen8 servers. To access ACU, use
one of the following methods:
•
•
If an optional controller is not installed, press F10 during boot.
If an optional controller is installed, when the system recognizes the controller during POST, press F5.
For optimum performance, the minimum display settings are 1024 × 768 resolution and 16-bit color. Servers
running Microsoft® operating systems require one of the following supported browsers:
•
•
Internet Explorer 6.0 or later
Mozilla Firefox 2.0 or later
For Linux servers, see the README.TXT file for additional browser and support information.
For more information about the controller and its features, see the HP Smart Array Controllers for HP ProLiant
Servers User Guide on the HP website
configure arrays, see the Configuring Arrays on HP Smart Array Controllers Reference Guide on the HP
website
Option ROM Configuration for Arrays
Before installing an operating system, you can use the ORCA utility to create the first logical drive, assign
RAID levels, and establish online spare configurations.
The utility also provides support for the following functions:
•
•
•
•
•
Reconfiguring one or more logical drives
Viewing the current logical drive configuration
Deleting a logical drive configuration
Setting the controller to be the boot controller
Selecting the boot volume
If you do not use the utility, ORCA will default to the standard configuration.
For more information regarding the default configurations that ORCA uses, see the HP ROM-Based Setup
For more information about the controller and its features, see the HP Smart Array Controllers for HP ProLiant
Servers User Guide on the HP website
configure arrays, see the Configuring Arrays on HP Smart Array Controllers Reference Guide on the HP
website
ROMPaq utility
The ROMPaq utility enables you to upgrade the system firmware (BIOS). To upgrade the firmware, insert a
ROMPaq USB Key into an available USB port and boot the system. In addition to ROMPaq, Online Flash
Components for Windows and Linux operating systems are available for updating the system firmware.
The ROMPaq utility checks the system and provides a choice (if more than one exists) of available firmware
revisions.
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For more information, see the Download drivers and software page for the server. To access the
server-specific page, enter the following web address into the browser:
http://www.hp.com/support/<servername>
For example:
http://www.hp.com/support/dl360g6
Automatic Server Recovery
ASR is a feature that causes the system to restart when a catastrophic operating system error occurs, such as
a blue screen, ABEND (does not apply to HP ProLiant DL980 Servers), or panic. A system fail-safe timer, the
ASR timer, starts when the System Management driver, also known as the Health Driver, is loaded. When the
operating system is functioning properly, the system periodically resets the timer. However, when the
operating system fails, the timer expires and restarts the server.
ASR increases server availability by restarting the server within a specified time after a system hang. At the
same time, the HP SIM console notifies you by sending a message to a designated pager number that ASR
has restarted the system. You can disable ASR from the System Management Homepage or through RBSU.
USB support
HP provides both standard USB 2.0 support and legacy USB 2.0 support. Standard support is provided by
the OS through the appropriate USB device drivers. Before the OS loads, HP provides support for USB
devices through legacy USB support, which is enabled by default in the system ROM.
Legacy USB support provides USB functionality in environments where USB support is not available normally.
Specifically, HP provides legacy USB functionality for the following:
•
•
•
•
•
POST
RBSU
Diagnostics
DOS
Operating environments which do not provide native USB support
Redundant ROM support
The server enables you to upgrade or configure the ROM safely with redundant ROM support. The server has
a single ROM that acts as two separate ROM images. In the standard implementation, one side of the ROM
contains the current ROM program version, while the other side of the ROM contains a backup version.
NOTE: The server ships with the same version programmed on each side of the ROM.
Safety and security benefits
When you flash the system ROM, ROMPaq writes over the backup ROM and saves the current ROM as a
backup, enabling you to switch easily to the alternate ROM version if the new ROM becomes corrupted for
any reason. This feature protects the existing ROM version, even if you experience a power failure while
flashing the ROM.
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Keeping the system current
Drivers
IMPORTANT: Always perform a backup before installing or updating device drivers.
The server includes new hardware that may not have driver support on all OS installation media.
If you are installing an Intelligent Provisioning-supported OS, use Intelligent Provisioning (on page 88) and its
Configure and Install feature to install the OS and latest supported drivers.
If you do not use Intelligent Provisioning to install an OS, drivers for some of the new hardware are required.
These drivers, as well as other option drivers, ROM images, and value-add software can be downloaded as
part of an SPP.
If you are installing drivers from SPP, be sure that you are using the latest SPP version that your server
supports. To verify that your server is using the latest supported version and for more information about SPP,
To directly locate the OS drivers for a particular server, enter the following web address into the browser:
http://www.hp.com/support/<servername>
In place of <servername>, enter the server name.
For example:
http://www.hp.com/support/dl360g6
Software and firmware
Software and firmware should be updated before using the server for the first time, unless any installed
software or components require an older version. For system software and firmware updates, download the
Version control
The VCRM and VCA are web-enabled Insight Management Agents tools that HP SIM uses to schedule
software update tasks to the entire enterprise.
•
VCRM manages the repository for SPP. Administrators can view the SPP contents or configure VCRM to
automatically update the repository with internet downloads of the latest software and firmware from
HP.
•
VCA compares installed software versions on the node with updates available in the VCRM managed
repository. Administrators configure VCA to point to a repository managed by VCRM.
For more information about version control tools, see the HP Systems Insight Manager User Guide, the HP
Version Control Agent User Guide, and the HP Version Control Repository User Guide on the HP website
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HP Operating Systems and Virtualization Software Support for
ProLiant Servers
For information about specific versions of a supported operating system, see the HP website
HP Technology Service Portfolio
HP Technology Services offers a targeted set of consultancy, deployment, and service solutions designed to
meet the support needs of the most business and IT environments.
Foundation Care services deliver scalable hardware and software support packages for HP ProLiant server
and industry-standard software. You can choose the type and level of service that is most suitable for your
business needs.
HP Collaborative Support —With a single call, HP addresses initial hardware and software support needs
and helps to quickly identify if a problem is related to hardware or software. If the problem is identified as
hardware, HP will resolve as per service level commitments. If the reported incident is related to HP or
supported 3rd party software product and cannot be resolved by applying known fixes, HP will contact the
third-party vendor and create a problem incident on the your behalf.
HP Proactive Care — For customers running business critical environments where down time is not an option,
then HP Proactive Care helps to deliver high levels of application availability. Key to these service options is
the delivery of proactive service management offers to help you avoid the causes of down time. If a problems
arises than HP offers advanced technical response from critical system support specialist for fast problem
identification and resolution.
HP Support Center — All service options include HP Support Center delivering information, tools, and
experts required to support HP business products.
HP Insight Remote Support — Provides 24x7 secure remote monitoring, diagnosis and problem resolution.
For more information, see the HP website (http://www.hp.com/services/proliant) or the HP website for the
Change control and proactive notification
HP offers Change Control and Proactive Notification to notify customers 30 to 60 days in advance of
upcoming hardware and software changes on HP commercial products.
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Troubleshooting
Troubleshooting resources
The HP ProLiant Gen8 Troubleshooting Guide, Volume I: Troubleshooting provides procedures for resolving
common problems and comprehensive courses of action for fault isolation and identification, issue resolution,
and software maintenance on ProLiant servers and server blades. To view the guide, select a language:
•
•
•
•
•
•
The HP ProLiant Gen8 Troubleshooting Guide, Volume II: Error Messages provides a list of error messages
and information to assist with interpreting and resolving error messages on ProLiant servers and server
blades. To view the guide, select a language:
•
•
•
•
•
•
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Battery replacement
If the server no longer automatically displays the correct date and time, you might have to replace the battery
that provides power to the real-time clock. Under normal use, battery life is 5 to 10 years.
WARNING: The computer contains an internal lithium manganese dioxide, a vanadium
pentoxide, or an alkaline battery pack. A risk of fire and burns exists if the battery pack is not
properly handled. To reduce the risk of personal injury:
• Do not attempt to recharge the battery.
• Do not expose the battery to temperatures higher than 60°C (140°F).
• Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water.
• Replace only with the spare designated for this product.
To remove the component:
1.
Do one of the following:
o
o
2.
3.
Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
Do one of the following:
4.
o
o
For tower models, place the server on a flat, level surface with the access panel facing up.
5.
6.
Battery replacement 99
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7.
Remove the battery.
IMPORTANT: Replacing the system board battery resets the system ROM to its default
configuration. After replacing the battery, reconfigure the system through RBSU.
For more information about battery replacement or proper disposal, contact an authorized reseller or an
authorized service provider.
Battery replacement 100
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Regulatory compliance notices
Regulatory compliance identification numbers
For the purpose of regulatory compliance certifications and identification, this product has been assigned a
unique regulatory model number. The regulatory model number can be found on the product nameplate
label, along with all required approval markings and information. When requesting compliance information
for this product, always refer to this regulatory model number. The regulatory model number is not the
marketing name or model number of the product.
Federal Communications Commission notice
Part 15 of the Federal Communications Commission (FCC) Rules and Regulations has established Radio
Frequency (RF) emission limits to provide an interference-free radio frequency spectrum. Many electronic
devices, including computers, generate RF energy incidental to their intended function and are, therefore,
covered by these rules. These rules place computers and related peripheral devices into two classes, A and
B, depending upon their intended installation. Class A devices are those that may reasonably be expected
to be installed in a business or commercial environment. Class B devices are those that may reasonably be
expected to be installed in a residential environment (for example, personal computers). The FCC requires
devices in both classes to bear a label indicating the interference potential of the device as well as additional
operating instructions for the user.
FCC rating label
The FCC rating label on the device shows the classification (A or B) of the equipment. Class B devices have
an FCC logo or ID on the label. Class A devices do not have an FCC logo or ID on the label. After you
determine the class of the device, refer to the corresponding statement.
FCC Notice, Class A Equipment
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference when the equipment is operated in a commercial environment. This equipment generates, uses,
and can radiate radio frequency energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. Operation of this equipment in a residential area
is likely to cause harmful interference, in which case the user will be required to correct the interference at
personal expense.
FCC Notice, Class B Equipment
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may cause harmful interference to
Regulatory compliance notices 101
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radio communications. However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the interference by
one or more of the following measures:
•
•
•
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit that is different from that to which the receiver is
connected.
•
Consult the dealer or an experienced radio or television technician for help.
Declaration of conformity for products marked with
the FCC logo, United States only
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1)
this device may not cause harmful interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.
For questions regarding this product, contact us by mail or telephone:
•
•
Hewlett-Packard Company
P. O. Box 692000, Mail Stop 530113
Houston, Texas 77269-2000
1-800-HP-INVENT (1-800-474-6836). (For continuous quality improvement, calls may be recorded or
monitored.)
For questions regarding this FCC declaration, contact us by mail or telephone:
•
Hewlett-Packard Company
P. O. Box 692000, Mail Stop 510101
Houston, Texas 77269-2000
•
1-281-514-3333
To identify this product, refer to the part, series, or model number found on the product.
Modifications
The FCC requires the user to be notified that any changes or modifications made to this device that are not
expressly approved by Hewlett-Packard Company may void the user’s authority to operate the equipment.
Cables
Connections to this device must be made with shielded cables with metallic RFI/EMI connector hoods in
order to maintain compliance with FCC Rules and Regulations.
Canadian notice (Avis Canadien)
Class A equipment
Regulatory compliance notices 102
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This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment
Regulations.
Cet appareil numérique de la classe A respecte toutes les exigences du Règlement sur le matériel brouilleur
du Canada.
Class B equipment
This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment
Regulations.
Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le matériel brouilleur
du Canada.
European Union regulatory notice
Products bearing the CE marking comply with the following EU Directives:
•
•
•
Low Voltage Directive 2006/95/EC
EMC Directive 2004/108/EC
Ecodesign Directive 2009/125/EC, where applicable
CE compliance of this product is valid if powered with the correct CE-marked AC adapter provided by HP.
Compliance with these directives implies conformity to applicable harmonized European standards
(European Norms) that are listed in the EU Declaration of Conformity issued by HP for this product or product
family and available (in English only) either within the product documentation or at the following HP website
The compliance is indicated by one of the following conformity markings placed on the product:
For non-telecommunications products and for EU harmonized telecommunications products, such as
Bluetooth® within power class below 10mW.
For EU non-harmonized telecommunications products (If applicable, a 4-digit notified body number is
inserted between CE and !).
Please refer to the regulatory label provided on the product.
The point of contact for regulatory matters is Hewlett-Packard GmbH, Dept./MS: HQ-TRE, Herrenberger
Strasse 140, 71034 Boeblingen, GERMANY.
Disposal of waste equipment by users in private
households in the European Union
Regulatory compliance notices 103
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This symbol on the product or on its packaging indicates that this product must not be disposed of
with your other household waste. Instead, it is your responsibility to dispose of your waste
equipment by handing it over to a designated collection point for the recycling of waste electrical
and electronic equipment. The separate collection and recycling of your waste equipment at the
time of disposal will help to conserve natural resources and ensure that it is recycled in a manner
that protects human health and the environment. For more information about where you can drop
off your waste equipment for recycling, please contact your local city office, your household
waste disposal service or the shop where you purchased the product.
Japanese notice
BSMI notice
Korean notice
Class A equipment
Regulatory compliance notices 104
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Class B equipment
Chinese notice
Class A equipment
Vietnam compliance marking notice
This marking is for applicable products only.
Ukraine notice
Laser compliance
This product may be provided with an optical storage device (that is, CD or DVD drive) and/or fiber optic
transceiver. Each of these devices contains a laser that is classified as a Class 1 Laser Product in accordance
with US FDA regulations and the IEC 60825-1. The product does not emit hazardous laser radiation.
Each laser product complies with 21 CFR 1040.10 and 1040.11 except for deviations pursuant to Laser
Notice No. 50, dated June 24, 2007; and with IEC 60825-1:2007.
Regulatory compliance notices 105
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WARNING: Use of controls or adjustments or performance of procedures other than those
specified herein or in the laser product's installation guide may result in hazardous radiation
exposure. To reduce the risk of exposure to hazardous radiation:
• Do not try to open the module enclosure. There are no user-serviceable components inside.
• Do not operate controls, make adjustments, or perform procedures to the laser device other
than those specified herein.
• Allow only HP Authorized Service technicians to repair the unit.
The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration
implemented regulations for laser products on August 2, 1976. These regulations apply to laser products
manufactured from August 1, 1976. Compliance is mandatory for products marketed in the United States.
Battery replacement notice
WARNING: The computer contains an internal lithium manganese dioxide, a vanadium
pentoxide, or an alkaline battery pack. A risk of fire and burns exists if the battery pack is not
properly handled. To reduce the risk of personal injury:
• Do not attempt to recharge the battery.
• Do not expose the battery to temperatures higher than 60°C (140°F).
• Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water.
Batteries, battery packs, and accumulators should not be disposed of together with the general
household waste. To forward them to recycling or proper disposal, use the public collection system or
return them to HP, an authorized HP Partner, or their agents.
For more information about battery replacement or proper disposal, contact an authorized reseller or an
authorized service provider.
Taiwan battery recycling notice
The Taiwan EPA requires dry battery manufacturing or importing firms in accordance with Article 15 of the
Waste Disposal Act to indicate the recovery marks on the batteries used in sales, giveaway or promotion.
Contact a qualified Taiwanese recycler for proper battery disposal.
Power cord statement for Japan
Regulatory compliance notices 106
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Electrostatic discharge
Preventing electrostatic discharge
To prevent damaging the system, be aware of the precautions you need to follow when setting up the system
or handling parts. A discharge of static electricity from a finger or other conductor may damage system
boards or other static-sensitive devices. This type of damage may reduce the life expectancy of the device.
To prevent electrostatic damage:
•
•
•
•
•
Avoid hand contact by transporting and storing products in static-safe containers.
Keep electrostatic-sensitive parts in their containers until they arrive at static-free workstations.
Place parts on a grounded surface before removing them from their containers.
Avoid touching pins, leads, or circuitry.
Always be properly grounded when touching a static-sensitive component or assembly.
Grounding methods to prevent electrostatic discharge
Several methods are used for grounding. Use one or more of the following methods when handling or
installing electrostatic-sensitive parts:
•
Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis. Wrist
straps are flexible straps with a minimum of 1 megohm ±10 percent resistance in the ground cords. To
provide proper ground, wear the strap snug against the skin.
•
Use heel straps, toe straps, or boot straps at standing workstations. Wear the straps on both feet when
standing on conductive floors or dissipating floor mats.
•
•
Use conductive field service tools.
Use a portable field service kit with a folding static-dissipating work mat.
If you do not have any of the suggested equipment for proper grounding, have an authorized reseller install
the part.
For more information on static electricity or assistance with product installation, contact an authorized
reseller.
Electrostatic discharge 108
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Specifications
Environmental specifications
Specification
Value
Temperature range*
Operating
10°C to 35°C (50°F to 95°F)
-40°C to 70°C (-40°F to 158°F)
28°C (82.4°F)
Shipping
Maximum wet bulb temperature
Relative humidity
(noncondensing)**
10% to 90%
5% to 95%
Operating
Non-operating
* All temperature ratings shown are for sea level. An altitude derating of 1°C per 300 m (1.8°F per 1,000 ft) to 3048
m (10,000 ft) is applicable. No direct sunlight allowed.
** Storage maximum humidity of 95% is based on a maximum temperature of 45°C (113°F). Altitude maximum for
storage corresponds to a pressure minimum of 70 kPa.
Server specifications
Specification
Value
Dimensions
Rack model
Height
—
21.8 cm (8.58 in)
73.22 cm (28.83 in)
48.26 cm (19.00 in)
—
Depth
Width
Tower model
Height
46.2 cm (18.19 in)
74.00 cm (29.13 in)
21.8 cm (8.58 in)
Depth
Width
Weight
—
Rack model
Maximum
50.06 kg (110.36 lbs)
27.63 kg (60.91 lbs)
—
Minimum
Tower model
Maximum
Minimum
52.09 kg (144.84 lbs)
31.09 kg (70.33 lbs)
Specifications 109
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Power supply specifications
Depending on installed options, the server is configured with one of the following power supplies:
•
•
•
•
•
HP 460 W Power Supply (92%) specifications
Specification
Value
Input requirements
100 to 120 VAC, 200 to
240 VAC
Rated input voltage
50 Hz to 60 Hz
Rated input frequency
Rated input current
5.5 A at 100 VAC
2.6 A at 200 VAC
526 W at 100V AC input
505 W at 200V AC input
Rated input power
BTUs per hour
1794 at 100V AC input
1725 at 200V AC input
Power supply output
460 W at 100V to 120V AC input
460 W at 200V to 240V AC input
Rated steady-state power
460 W at 100V to 120V AC input
460 W at 200V to 240V AC input
Maximum peak power
HP 460 W CS Power Supply (94%) specifications
Specification
Value
Input requirements
100 to 120 VAC, 200 to
240 VAC
Rated input voltage
50 Hz to 60 Hz
Rated input frequency
Rated input current
5.2 A at 100 VAC
2.5 A at 200 VAC
509 W at 115V AC input
495 W at 230V AC input
Rated input power
BTUs per hour
1764 at 100V AC input
1736 at 115V AC input
1694 at 200V AC input
1687 at 230V AC input
Power supply output
Specifications 110
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460 W at 100V to 120V AC input
460 W at 200V to 240V AC input
Rated steady-state power
Maximum peak power
460 W at 100V to 120V AC input
460 W at 200V to 240V AC input
HP 750 W Power Supply (92%) specifications
Specification
Value
Input requirements
100 to 120 VAC, 200 to
240 VAC
Rated input voltage
50 Hz to 60 Hz
Rated input frequency
Rated input current
8.9 A at 100 VAC
4.3 A at 200 VAC
857 W at 100V AC input
824 W at 200V AC input
Rated input power
BTUs per hour
2925 at 100V AC input
2812 at 200V AC input
Power supply output
750 W at 100V to 120V AC input
750 W at 200V to 240V AC input
Rated steady-state power
750 W at 100V to 120V AC input
750 W at 200V to 240V AC input
Maximum peak power
HP 750 W CS Power Supply (94%) specifications
Specification
Value
Input requirements
100 to 120 VAC, 200 to
240 VAC
Rated input voltage
50 Hz to 60 Hz
Rated input frequency
Rated input current
8.5 A at 100 VAC
4.1 A at 200 VAC
831 W at 115V AC input
808 W at 230V AC input
Rated input power
BTUs per hour
2878 at 100V AC input
2834 at 115V AC input
2769 at 200V AC input
2758 at 230V AC input
Power supply output
750 W at 100V to 120V AC input
750 W at 200V to 240V AC input
Rated steady-state power
750 W at 100V to 120V AC input
750 W at 200V to 240V AC input
Maximum peak power
Specifications 111
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HP 1200 W CS Power Supply (94%) specifications
Specification
Value
Input requirements
100 to 120 VAC, 200 to
240 VAC
Rated input voltage
50 Hz to 60 Hz
Rated input frequency
Rated input current
10 A at 100 VAC
6.7 A at 200 VAC
990 W at 115V AC input
1315 W at 230V AC input
Rated input power
BTUs per hour
3060 at 100V AC input
3380 at 115V AC input
4503 at 200V AC input
4485 at 230V AC input
Power supply output
800 W at 100V AC input
900 W at 120V AC input
1200 W at 200V to 240V AC
input
Rated steady-state power
800 W at 100V AC input
900 W at 120V AC input
1200 W at 200V to 240V AC
input
Maximum peak power
Specifications 112
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Technical support
Before you contact HP
Be sure to have the following information available before you call HP:
•
Active Health System log
Download and have available an Active Health System log for 3 days before the failure was detected.
For more information, see the HP iLO 4 User Guide or HP Intelligent Provisioning User Guide on the HP
•
Onboard Administrator SHOW ALL report (for HP BladeSystem products only)
For more information on obtaining the Onboard Administrator SHOW ALL report, see the HP website
•
•
•
•
•
•
•
•
Technical support registration number (if applicable)
Product serial number
Product model name and number
Product identification number
Applicable error messages
Add-on boards or hardware
Third-party hardware or software
Operating system type and revision level
HP contact information
For United States and worldwide contact information, see the Contact HP website
In the United States:
•
To contact HP by phone, call 1-800-334-5144. For continuous quality improvement, calls may be
recorded or monitored.
•
If you have purchased a Care Pack (service upgrade), see the Support & Drivers website
call 1-800-633-3600. For more information about Care Packs, see the HP website
Customer Self Repair
HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for
greater flexibility in performing defective parts replacement. If during the diagnosis period HP (or HP service
Technical support 113
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providers or service partners) identifies that the repair can be accomplished by the use of a CSR part, HP will
ship that part directly to you for replacement. There are two categories of CSR parts:
•
Mandatory—Parts for which customer self repair is mandatory. If you request HP to replace these parts,
you will be charged for the travel and labor costs of this service.
•
Optional—Parts for which customer self repair is optional. These parts are also designed for customer
self repair. If, however, you require that HP replace them for you, there may or may not be additional
charges, depending on the type of warranty service designated for your product.
NOTE: Some HP parts are not designed for customer self repair. In order to satisfy the customer warranty,
HP requires that an authorized service provider replace the part. These parts are identified as "No" in the
Illustrated Parts Catalog.
Based on availability and where geography permits, CSR parts will be shipped for next business day
delivery. Same day or four-hour delivery may be offered at an additional charge where geography permits.
If assistance is required, you can call the HP Technical Support Center and a technician will help you over the
telephone. HP specifies in the materials shipped with a replacement CSR part whether a defective part must
be returned to HP. In cases where it is required to return the defective part to HP, you must ship the defective
part back to HP within a defined period of time, normally five (5) business days. The defective part must be
returned with the associated documentation in the provided shipping material. Failure to return the defective
part may result in HP billing you for the replacement. With a customer self repair, HP will pay all shipping
and part return costs and determine the courier/carrier to be used.
For more information about HP's Customer Self Repair program, contact your local service provider. For the
Réparation par le client (CSR)
Les produits HP comportent de nombreuses pièces CSR (Customer Self Repair = réparation par le client) afin
de minimiser les délais de réparation et faciliter le remplacement des pièces défectueuses. Si pendant la
période de diagnostic, HP (ou ses partenaires ou mainteneurs agréés) détermine que la réparation peut être
effectuée à l'aide d'une pièce CSR, HP vous l'envoie directement. Il existe deux catégories de pièces CSR:
Obligatoire - Pièces pour lesquelles la réparation par le client est obligatoire. Si vous demandez à HP de
remplacer ces pièces, les coûts de déplacement et main d'œuvre du service vous seront facturés.
Facultatif - Pièces pour lesquelles la réparation par le client est facultative. Ces pièces sont également
conçues pour permettre au client d'effectuer lui-même la réparation. Toutefois, si vous demandez à HP de
remplacer ces pièces, l'intervention peut ou non vous être facturée, selon le type de garantie applicable à
votre produit.
REMARQUE: Certaines pièces HP ne sont pas conçues pour permettre au client d'effectuer lui-même la
réparation. Pour que la garantie puisse s'appliquer, HP exige que le remplacement de la pièce soit effectué
par un Mainteneur Agréé. Ces pièces sont identifiées par la mention "Non" dans le Catalogue illustré.
Les pièces CSR sont livrées le jour ouvré suivant, dans la limite des stocks disponibles et selon votre situation
géographique. Si votre situation géographique le permet et que vous demandez une livraison le jour même
ou dans les 4 heures, celle-ci vous sera facturée. Pour bénéficier d'une assistance téléphonique, appelez le
Centre d'assistance technique HP. Dans les documents envoyés avec la pièce de rechange CSR, HP précise
s'il est nécessaire de lui retourner la pièce défectueuse. Si c'est le cas, vous devez le faire dans le délai
indiqué, généralement cinq (5) jours ouvrés. La pièce et sa documentation doivent être retournées dans
l'emballage fourni. Si vous ne retournez pas la pièce défectueuse, HP se réserve le droit de vous facturer les
coûts de remplacement. Dans le cas d'une pièce CSR, HP supporte l'ensemble des frais d'expédition et de
retour, et détermine la société de courses ou le transporteur à utiliser.
Technical support 114
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Pour plus d'informations sur le programme CSR de HP, contactez votre Mainteneur Agrée local. Pour plus
d'informations sur ce programme en Amérique du Nord, consultez le site Web HP
Riparazione da parte del cliente
Per abbreviare i tempi di riparazione e garantire una maggiore flessibilità nella sostituzione di parti
difettose, i prodotti HP sono realizzati con numerosi componenti che possono essere riparati direttamente
dal cliente (CSR, Customer Self Repair). Se in fase di diagnostica HP (o un centro di servizi o di assistenza
HP) identifica il guasto come riparabile mediante un ricambio CSR, HP lo spedirà direttamente al cliente per
la sostituzione. Vi sono due categorie di parti CSR:
Obbligatorie – Parti che devono essere necessariamente riparate dal cliente. Se il cliente ne affida la
riparazione ad HP, deve sostenere le spese di spedizione e di manodopera per il servizio.
Opzionali – Parti la cui riparazione da parte del cliente è facoltativa. Si tratta comunque di componenti
progettati per questo scopo. Se tuttavia il cliente ne richiede la sostituzione ad HP, potrebbe dover sostenere
spese addizionali a seconda del tipo di garanzia previsto per il prodotto.
NOTA: alcuni componenti HP non sono progettati per la riparazione da parte del cliente. Per rispettare la
garanzia, HP richiede che queste parti siano sostituite da un centro di assistenza autorizzato. Tali parti sono
identificate da un "No" nel Catalogo illustrato dei componenti.
In base alla disponibilità e alla località geografica, le parti CSR vengono spedite con consegna entro il
giorno lavorativo seguente. La consegna nel giorno stesso o entro quattro ore è offerta con un supplemento
di costo solo in alcune zone. In caso di necessità si può richiedere l'assistenza telefonica di un addetto del
centro di supporto tecnico HP. Nel materiale fornito con una parte di ricambio CSR, HP specifica se il cliente
deve restituire dei componenti. Qualora sia richiesta la resa ad HP del componente difettoso, lo si deve
spedire ad HP entro un determinato periodo di tempo, generalmente cinque (5) giorni lavorativi. Il
componente difettoso deve essere restituito con la documentazione associata nell'imballo di spedizione
fornito. La mancata restituzione del componente può comportare la fatturazione del ricambio da parte di HP.
Nel caso di riparazione da parte del cliente, HP sostiene tutte le spese di spedizione e resa e sceglie il
corriere/vettore da utilizzare.
Per ulteriori informazioni sul programma CSR di HP contattare il centro di assistenza di zona. Per il
Customer Self Repair
HP Produkte enthalten viele CSR-Teile (Customer Self Repair), um Reparaturzeiten zu minimieren und höhere
Flexibilität beim Austausch defekter Bauteile zu ermöglichen. Wenn HP (oder ein HP Servicepartner) bei der
Diagnose feststellt, dass das Produkt mithilfe eines CSR-Teils repariert werden kann, sendet Ihnen HP dieses
Bauteil zum Austausch direkt zu. CSR-Teile werden in zwei Kategorien unterteilt:
Zwingend – Teile, für die das Customer Self Repair-Verfahren zwingend vorgegeben ist. Wenn Sie den
Austausch dieser Teile von HP vornehmen lassen, werden Ihnen die Anfahrt- und Arbeitskosten für diesen
Service berechnet.
Optional – Teile, für die das Customer Self Repair-Verfahren optional ist. Diese Teile sind auch für Customer
Self Repair ausgelegt. Wenn Sie jedoch den Austausch dieser Teile von HP vornehmen lassen möchten,
können bei diesem Service je nach den für Ihr Produkt vorgesehenen Garantiebedingungen zusätzliche
Kosten anfallen.
Technical support 115
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HINWEIS: Einige Teile sind nicht für Customer Self Repair ausgelegt. Um den Garantieanspruch des
Kunden zu erfüllen, muss das Teil von einem HP Servicepartner ersetzt werden. Im illustrierten Teilekatalog
sind diese Teile mit „No“ bzw. „Nein“ gekennzeichnet.
CSR-Teile werden abhängig von der Verfügbarkeit und vom Lieferziel am folgenden Geschäftstag geliefert.
Für bestimmte Standorte ist eine Lieferung am selben Tag oder innerhalb von vier Stunden gegen einen
Aufpreis verfügbar. Wenn Sie Hilfe benötigen, können Sie das HP technische Support Center anrufen und
sich von einem Mitarbeiter per Telefon helfen lassen. Den Materialien, die mit einem CSR-Ersatzteil geliefert
werden, können Sie entnehmen, ob das defekte Teil an HP zurückgeschickt werden muss. Wenn es
erforderlich ist, das defekte Teil an HP zurückzuschicken, müssen Sie dies innerhalb eines vorgegebenen
Zeitraums tun, in der Regel innerhalb von fünf (5) Geschäftstagen. Das defekte Teil muss mit der zugehörigen
Dokumentation in der Verpackung zurückgeschickt werden, die im Lieferumfang enthalten ist. Wenn Sie das
defekte Teil nicht zurückschicken, kann HP Ihnen das Ersatzteil in Rechnung stellen. Im Falle von Customer
Self Repair kommt HP für alle Kosten für die Lieferung und Rücksendung auf und bestimmt den
Kurier-/Frachtdienst.
Weitere Informationen über das HP Customer Self Repair Programm erhalten Sie von Ihrem Servicepartner
vor Ort. Informationen über das CSR-Programm in Nordamerika finden Sie auf der HP Website unter
Reparaciones del propio cliente
Los productos de HP incluyen muchos componentes que el propio usuario puede reemplazar (Customer Self
Repair, CSR) para minimizar el tiempo de reparación y ofrecer una mayor flexibilidad a la hora de realizar
sustituciones de componentes defectuosos. Si, durante la fase de diagnóstico, HP (o los proveedores o socios
de servicio de HP) identifica que una reparación puede llevarse a cabo mediante el uso de un componente
CSR, HP le enviará dicho componente directamente para que realice su sustitución. Los componentes CSR se
clasifican en dos categorías:
•
Obligatorio: componentes para los que la reparación por parte del usuario es obligatoria. Si solicita a
HP que realice la sustitución de estos componentes, tendrá que hacerse cargo de los gastos de
desplazamiento y de mano de obra de dicho servicio.
•
Opcional: componentes para los que la reparación por parte del usuario es opcional. Estos
componentes también están diseñados para que puedan ser reparados por el usuario. Sin embargo, si
precisa que HP realice su sustitución, puede o no conllevar costes adicionales, dependiendo del tipo de
servicio de garantía correspondiente al producto.
NOTA: Algunos componentes no están diseñados para que puedan ser reparados por el usuario. Para que
el usuario haga valer su garantía, HP pone como condición que un proveedor de servicios autorizado
realice la sustitución de estos componentes. Dichos componentes se identifican con la palabra "No" en el
catálogo ilustrado de componentes.
Según la disponibilidad y la situación geográfica, los componentes CSR se enviarán para que lleguen a su
destino al siguiente día laborable. Si la situación geográfica lo permite, se puede solicitar la entrega en el
mismo día o en cuatro horas con un coste adicional. Si precisa asistencia técnica, puede llamar al Centro de
asistencia técnica de HP y recibirá ayuda telefónica por parte de un técnico. Con el envío de materiales
para la sustitución de componentes CSR, HP especificará si los componentes defectuosos deberán
devolverse a HP. En aquellos casos en los que sea necesario devolver algún componente a HP, deberá
hacerlo en el periodo de tiempo especificado, normalmente cinco días laborables. Los componentes
defectuosos deberán devolverse con toda la documentación relacionada y con el embalaje de envío. Si no
enviara el componente defectuoso requerido, HP podrá cobrarle por el de sustitución. En el caso de todas
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sustituciones que lleve a cabo el cliente, HP se hará cargo de todos los gastos de envío y devolución de
componentes y escogerá la empresa de transporte que se utilice para dicho servicio.
Para obtener más información acerca del programa de Reparaciones del propio cliente de HP, póngase en
contacto con su proveedor de servicios local. Si está interesado en el programa para Norteamérica, visite
Customer Self Repair
Veel onderdelen in HP producten zijn door de klant zelf te repareren, waardoor de reparatieduur tot een
minimum beperkt kan blijven en de flexibiliteit in het vervangen van defecte onderdelen groter is. Deze
onderdelen worden CSR-onderdelen (Customer Self Repair) genoemd. Als HP (of een HP Service Partner) bij
de diagnose vaststelt dat de reparatie kan worden uitgevoerd met een CSR-onderdeel, verzendt HP dat
onderdeel rechtstreeks naar u, zodat u het defecte onderdeel daarmee kunt vervangen. Er zijn twee
categorieën CSR-onderdelen:
Verplicht: Onderdelen waarvoor reparatie door de klant verplicht is. Als u HP verzoekt deze onderdelen
voor u te vervangen, worden u voor deze service reiskosten en arbeidsloon in rekening gebracht.
Optioneel: Onderdelen waarvoor reparatie door de klant optioneel is. Ook deze onderdelen zijn ontworpen
voor reparatie door de klant. Als u echter HP verzoekt deze onderdelen voor u te vervangen, kunnen
daarvoor extra kosten in rekening worden gebracht, afhankelijk van het type garantieservice voor het
product.
OPMERKING: Sommige HP onderdelen zijn niet ontwikkeld voor reparatie door de klant. In verband met
de garantievoorwaarden moet het onderdeel door een geautoriseerde Service Partner worden vervangen.
Deze onderdelen worden in de geïllustreerde onderdelencatalogus aangemerkt met "Nee".
Afhankelijk van de leverbaarheid en de locatie worden CSR-onderdelen verzonden voor levering op de
eerstvolgende werkdag. Levering op dezelfde dag of binnen vier uur kan tegen meerkosten worden
aangeboden, indien dit mogelijk is gezien de locatie. Indien assistentie gewenst is, belt u een HP Service
Partner om via de telefoon technische ondersteuning te ontvangen. HP vermeldt in de documentatie bij het
vervangende CSR-onderdeel of het defecte onderdeel aan HP moet worden geretourneerd. Als het defecte
onderdeel aan HP moet worden teruggezonden, moet u het defecte onderdeel binnen een bepaalde
periode, gewoonlijk vijf (5) werkdagen, retourneren aan HP. Het defecte onderdeel moet met de
bijbehorende documentatie worden geretourneerd in het meegeleverde verpakkingsmateriaal. Als u het
defecte onderdeel niet terugzendt, kan HP u voor het vervangende onderdeel kosten in rekening brengen. Bij
reparatie door de klant betaalt HP alle verzendkosten voor het vervangende en geretourneerde onderdeel en
kiest HP zelf welke koerier/transportonderneming hiervoor wordt gebruikt.
Neem contact op met een Service Partner voor meer informatie over het Customer Self Repair programma
van HP. Informatie over Service Partners vindt u op de HP website (http://www.hp.com/go/selfrepair).
Reparo feito pelo cliente
Os produtos da HP são projetados com muitas peças para reparo feito pelo cliente (CSR) de modo a
minimizar o tempo de reparo e permitir maior flexibilidade na substituição de peças com defeito. Se,
durante o período de diagnóstico, a HP (ou fornecedores/parceiros de serviço da HP) concluir que o reparo
pode ser efetuado pelo uso de uma peça CSR, a peça de reposição será enviada diretamente ao cliente.
Existem duas categorias de peças CSR:
Obrigatória – Peças cujo reparo feito pelo cliente é obrigatório. Se desejar que a HP substitua essas peças,
serão cobradas as despesas de transporte e mão-de-obra do serviço.
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Opcional – Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o
reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a cobrança de
taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto.
OBSERVAÇÃO: Algumas peças da HP não são projetadas para o reparo feito pelo cliente. A fim de
cumprir a garantia do cliente, a HP exige que um técnico autorizado substitua a peça. Essas peças estão
identificadas com a marca "No" (Não), no catálogo de peças ilustrado.
Conforme a disponibilidade e o local geográfico, as peças CSR serão enviadas no primeiro dia útil após o
pedido. Onde as condições geográficas permitirem, a entrega no mesmo dia ou em quatro horas pode ser
feita mediante uma taxa adicional. Se precisar de auxílio, entre em contato com o Centro de suporte técnico
da HP para que um técnico o ajude por telefone. A HP especifica nos materiais fornecidos com a peça CSR
de reposição se a peça com defeito deve ser devolvida à HP. Nos casos em que isso for necessário, é
preciso enviar a peça com defeito à HP dentro do período determinado, normalmente cinco (5) dias úteis.
A peça com defeito deve ser enviada com a documentação correspondente no material de transporte
fornecido. Caso não o faça, a HP poderá cobrar a reposição. Para as peças de reparo feito pelo cliente, a
HP paga todas as despesas de transporte e de devolução da peça e determina a transportadora/serviço
postal a ser utilizado.
Para obter mais informações sobre o programa de reparo feito pelo cliente da HP, entre em contato com o
fornecedor de serviços local. Para o programa norte-americano, visite o site da HP
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Acronyms and abbreviations
ABEND
abnormal end
ACU
Array Configuration Utility
AMP
Advanced Memory Protection
ASR
Automatic Server Recovery
CSA
Canadian Standards Association
CSR
Customer Self Repair
DDR
double data rate
ECC
error checking and correcting
FBWC
flash-backed write cache
IEC
International Electrotechnical Commission
iLO
Integrated Lights-Out
IML
Integrated Management Log
Acronyms and abbreviations 121
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NMI
non-maskable interrupt
NVRAM
non-volatile memory
ORCA
Option ROM Configuration for Arrays
PCIe
peripheral component interconnect express
POST
Power-On Self Test
PPM
processor power module
PSP
ProLiant Support Pack
RBSU
ROM-Based Setup Utility
RDIMM
Registered Dual In-line Memory Module
RDP
Rapid Deployment Pack
RPS
Redundant power supply
SAS
serial attached SCSI
SFF
small form-factor
SIM
Systems Insight Manager
Acronyms and abbreviations 122
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TMRA
recommended ambient operating temperature
UDIMM
Unregistered Dual In-Line Memory Module
UID
unit identification
UPS
uninterruptible power system
USB
universal serial bus
VCA
Version Control Agent
Acronyms and abbreviations 123
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Documentation feedback
HP is committed to providing documentation that meets your needs. To help us improve the documentation,
Include the document title and part number, version number, or the URL when submitting your feedback.
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Index
contacting HP
controller options
A
crash dump analysis
access panel
acoustics statement for Germany
ACU (Array Configuration Utility)
airflow requirements
AMP (Advanced Memory Protection)
D
Declaration of Conformity
diagnostic tools
diagnostics utility
DIMM installation guidelines
DIMM population guidelines
DIMM slots
DIMMs
DIMMs, installation
disposal, waste
downloading files
drive cage, installing
drive LEDs
drivers
DVD-ROM drive
DVD-ROM drive, removing
DVD-RW drive
Array Configuration Utility (ACU)
ASR (Automatic Server Recovery)
authorized reseller
auto-configuration process
Automatic Server Recovery (ASR)
B
Basic Input/Output System (BIOS)
battery
bezel
BIOS (Basic Input/Output System)
BIOS upgrade
blue screen event
boot options
E
Eight-bay SFF drive cage
electrical grounding requirements
environmental requirements
BSMI notice
buttons
C
Erase Utility
error messages
cables
cabling
European Union notice
expansion boards
cache module
cache module capacitor pack
extending server from rack
cache module installation
F
Canadian notice
Care Pack
fan cage
Change Control
change control and proactive notification
fans, installing
fans, removing
FBWC capacitor pack
FCC (Federal Communications Commission)
Chinese notice
compatibility
components
configuration of system
configuring AMP modes
connectors
Index 125
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Federal Communications Commission (FCC)
firmware upgrade utility, troubleshooting
J
Japanese notice
K
firmware, updating
firmware, upgrading
Korean notices
Foundation Care Services
front panel components
L
front panel LEDs
laser devices
LEDs, hard drive
G
graphics card option
grounding methods
grounding requirements
M
maintenance guidelines
media device data cabling
memory configurations
memory subsystem architecture
memory, Advanced ECC
memory, configuring
memory, mirrored
H
hard drive blanks
hard drive LEDs
hard drives, determining status of
hard drives, installing
hardware options
hardware options installation
health driver
memory, online spare
mirrored memory
health LEDs
help resources
HP Care Pack Services
HP contact information
N
NMI switch
HP iLO
HP iLO Management Engine
HP Insight Diagnostics survey functionality
HP Smart Update Manager overview
O
online spare memory
operating system crash
operating system version support
operating systems supported
optical drive cage
optimum environment
HP website
Option ROM Configuration for Arrays (ORCA)
I
options
identification number
identifying components
iLO (Integrated Lights-Out)
options installation
ORCA (Option ROM Configuration for Arrays)
IML (Integrated Management Log)
Insight Diagnostics
installation services
Integrated Lights-Out (iLO)
Integrated Management Log (IML)
P
passwords
PCI expansion slots
phone numbers
power cord
Index 126
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power distribution unit (PDU)
software
software upgrades
space requirements
specifications, server
power supplies
power supply, installing
powering down
powering up
preparation procedures
pro-active notification
problem diagnosis
processors 39
product features
static electricity
supported operating systems
switches 12
system board battery
system board components
system components
System Erase Utility
Product ID
system maintenance switch
system, keeping current
Systems Insight Display LED combinations
Q
Systems Insight Display LEDs
QuickSpecs
T
R
Taiwan battery recycling notice
rack installation
rack resources
RBSU (ROM-Based Setup Utility)
RBSU configuration
rear panel components
technical support
technology services
telephone numbers
temperature requirements
tower bezel, removing
tower server, setting up
rear panel LEDs
recovery key
TPM (Trusted Platform Module)
troubleshooting 98
troubleshooting resources
troubleshooting, firmware upgrade utility
redundant power supply cable connector
registering the server
regulatory compliance notices
required information
resetting the system
ROM redundancy
Trusted Platform Module (TPM)
U
ROM-Based Setup Utility (RBSU)
UID LED
updating the system ROM
UPS (uninterruptible power supply)
ROMPaq utility
S
safety information
SAS drive numbers
utilities, deployment
SAS/SATA backplane
scripted installation
V
scripting toolkit
serial number
ventilation
Version Control
Version Control Agent (VCA)
Version Control Repository Manager (VCRM)
server features and options
server specifications
server warnings and cautions
Vietnam compliance marking notice
W
website, HP
six-bay LFF backplane
Smart Update Manager
Index 127
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