HP ProLiant DL/ML370 G6 Server
Maintenance and Service Guide
Abstract
This guide is for an experienced service technician. HP assumes you are qualified in the servicing of computer equipment and trained in recognizing
hazards in products with hazardous energy levels and are familiar with weight and stability precautions for rack installations.
Part Number: 513481-007
October 2012
Edition: 7
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Contents
Customer self repair...................................................................................................................... 6
Parts only warranty service......................................................................................................................... 6
Removal and replacement procedures........................................................................................... 25
Safety considerations............................................................................................................................... 25
Preparation procedures............................................................................................................................ 26
Power down the server................................................................................................................... 27
Remove the server from the rack...................................................................................................... 27
Access the product rear panel......................................................................................................... 29
Fan blank............................................................................................................................................... 36
Feet....................................................................................................................................................... 40
Hard drive cage blank............................................................................................................................. 44
Hard drive cages and backplanes............................................................................................................. 45
Power supply.......................................................................................................................................... 52
HP NC375i adapter................................................................................................................................ 63
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Battery................................................................................................................................................... 69
HP Trusted Platform Module...................................................................................................................... 70
Diagnostic tools.......................................................................................................................... 80
HP Insight Remote Support software........................................................................................................... 81
Component identification............................................................................................................. 83
Systems Insight Display LEDs..................................................................................................................... 85
Rear panel LEDs...................................................................................................................................... 88
System board components........................................................................................................................ 89
DIMM identification....................................................................................................................... 90
Cabling................................................................................................................................... 100
Storage device cabling guidelines........................................................................................................... 100
SAS hard drive cabling................................................................................................................ 101
Server power cabling (basic configuration)..................................................................................... 108
Server power cabling (maximum configuration)............................................................................... 109
Specifications........................................................................................................................... 113
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Server specifications.............................................................................................................................. 113
Contents
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Customer self repair
HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for
greater flexibility in performing defective parts replacement. If during the diagnosis period HP (or HP service
providers or service partners) identifies that the repair can be accomplished by the use of a CSR part, HP will
ship that part directly to you for replacement. There are two categories of CSR parts:
•
Mandatory—Parts for which customer self repair is mandatory. If you request HP to replace these parts,
you will be charged for the travel and labor costs of this service.
•
Optional—Parts for which customer self repair is optional. These parts are also designed for customer
self repair. If, however, you require that HP replace them for you, there may or may not be additional
charges, depending on the type of warranty service designated for your product.
NOTE: Some HP parts are not designed for customer self repair. In order to satisfy the customer warranty,
HP requires that an authorized service provider replace the part. These parts are identified as "No" in the
Illustrated Parts Catalog.
Based on availability and where geography permits, CSR parts will be shipped for next business day
delivery. Same day or four-hour delivery may be offered at an additional charge where geography permits.
If assistance is required, you can call the HP Technical Support Center and a technician will help you over the
telephone. HP specifies in the materials shipped with a replacement CSR part whether a defective part must
be returned to HP. In cases where it is required to return the defective part to HP, you must ship the defective
part back to HP within a defined period of time, normally five (5) business days. The defective part must be
returned with the associated documentation in the provided shipping material. Failure to return the defective
part may result in HP billing you for the replacement. With a customer self repair, HP will pay all shipping
and part return costs and determine the courier/carrier to be used.
For more information about HP's Customer Self Repair program, contact your local service provider. For the
Parts only warranty service
Your HP Limited Warranty may include a parts only warranty service. Under the terms of parts only warranty
service, HP will provide replacement parts free of charge.
For parts only warranty service, CSR part replacement is mandatory. If you request HP to replace these parts,
you will be charged for the travel and labor costs of this service.
Réparation par le client (CSR)
Les produits HP comportent de nombreuses pièces CSR (Customer Self Repair = réparation par le client) afin
de minimiser les délais de réparation et faciliter le remplacement des pièces défectueuses. Si pendant la
période de diagnostic, HP (ou ses partenaires ou mainteneurs agréés) détermine que la réparation peut être
effectuée à l'aide d'une pièce CSR, HP vous l'envoie directement. Il existe deux catégories de pièces CSR:
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Obligatoire - Pièces pour lesquelles la réparation par le client est obligatoire. Si vous demandez à HP de
remplacer ces pièces, les coûts de déplacement et main d'œuvre du service vous seront facturés.
Facultatif - Pièces pour lesquelles la réparation par le client est facultative. Ces pièces sont également
conçues pour permettre au client d'effectuer lui-même la réparation. Toutefois, si vous demandez à HP de
remplacer ces pièces, l'intervention peut ou non vous être facturée, selon le type de garantie applicable à
votre produit.
REMARQUE: Certaines pièces HP ne sont pas conçues pour permettre au client d'effectuer lui-même la
réparation. Pour que la garantie puisse s'appliquer, HP exige que le remplacement de la pièce soit effectué
par un Mainteneur Agréé. Ces pièces sont identifiées par la mention "Non" dans le Catalogue illustré.
Les pièces CSR sont livrées le jour ouvré suivant, dans la limite des stocks disponibles et selon votre situation
géographique. Si votre situation géographique le permet et que vous demandez une livraison le jour même
ou dans les 4 heures, celle-ci vous sera facturée. Pour bénéficier d'une assistance téléphonique, appelez le
Centre d'assistance technique HP. Dans les documents envoyés avec la pièce de rechange CSR, HP précise
s'il est nécessaire de lui retourner la pièce défectueuse. Si c'est le cas, vous devez le faire dans le délai
indiqué, généralement cinq (5) jours ouvrés. La pièce et sa documentation doivent être retournées dans
l'emballage fourni. Si vous ne retournez pas la pièce défectueuse, HP se réserve le droit de vous facturer les
coûts de remplacement. Dans le cas d'une pièce CSR, HP supporte l'ensemble des frais d'expédition et de
retour, et détermine la société de courses ou le transporteur à utiliser.
Pour plus d'informations sur le programme CSR de HP, contactez votre Mainteneur Agrée local. Pour plus
d'informations sur ce programme en Amérique du Nord, consultez le site Web HP
Service de garantie "pièces seules"
Votre garantie limitée HP peut inclure un service de garantie "pièces seules". Dans ce cas, les pièces de
rechange fournies par HP ne sont pas facturées.
Dans le cadre de ce service, la réparation des pièces CSR par le client est obligatoire. Si vous demandez à
HP de remplacer ces pièces, les coûts de déplacement et main d'œuvre du service vous seront facturés.
Riparazione da parte del cliente
Per abbreviare i tempi di riparazione e garantire una maggiore flessibilità nella sostituzione di parti
difettose, i prodotti HP sono realizzati con numerosi componenti che possono essere riparati direttamente
dal cliente (CSR, Customer Self Repair). Se in fase di diagnostica HP (o un centro di servizi o di assistenza
HP) identifica il guasto come riparabile mediante un ricambio CSR, HP lo spedirà direttamente al cliente per
la sostituzione. Vi sono due categorie di parti CSR:
Obbligatorie – Parti che devono essere necessariamente riparate dal cliente. Se il cliente ne affida la
riparazione ad HP, deve sostenere le spese di spedizione e di manodopera per il servizio.
Opzionali – Parti la cui riparazione da parte del cliente è facoltativa. Si tratta comunque di componenti
progettati per questo scopo. Se tuttavia il cliente ne richiede la sostituzione ad HP, potrebbe dover sostenere
spese addizionali a seconda del tipo di garanzia previsto per il prodotto.
NOTA: alcuni componenti HP non sono progettati per la riparazione da parte del cliente. Per rispettare la
garanzia, HP richiede che queste parti siano sostituite da un centro di assistenza autorizzato. Tali parti sono
identificate da un "No" nel Catalogo illustrato dei componenti.
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In base alla disponibilità e alla località geografica, le parti CSR vengono spedite con consegna entro il
giorno lavorativo seguente. La consegna nel giorno stesso o entro quattro ore è offerta con un supplemento
di costo solo in alcune zone. In caso di necessità si può richiedere l'assistenza telefonica di un addetto del
centro di supporto tecnico HP. Nel materiale fornito con una parte di ricambio CSR, HP specifica se il cliente
deve restituire dei componenti. Qualora sia richiesta la resa ad HP del componente difettoso, lo si deve
spedire ad HP entro un determinato periodo di tempo, generalmente cinque (5) giorni lavorativi. Il
componente difettoso deve essere restituito con la documentazione associata nell'imballo di spedizione
fornito. La mancata restituzione del componente può comportare la fatturazione del ricambio da parte di HP.
Nel caso di riparazione da parte del cliente, HP sostiene tutte le spese di spedizione e resa e sceglie il
corriere/vettore da utilizzare.
Per ulteriori informazioni sul programma CSR di HP contattare il centro di assistenza di zona. Per il
Servizio di garanzia per i soli componenti
La garanzia limitata HP può includere un servizio di garanzia per i soli componenti. Nei termini di garanzia
del servizio per i soli componenti, HP fornirà gratuitamente le parti di ricambio.
Per il servizio di garanzia per i soli componenti è obbligatoria la formula CSR che prevede la riparazione da
parte del cliente. Se il cliente invece richiede la sostituzione ad HP, dovrà sostenere le spese di spedizione
e di manodopera per il servizio.
Customer Self Repair
HP Produkte enthalten viele CSR-Teile (Customer Self Repair), um Reparaturzeiten zu minimieren und höhere
Flexibilität beim Austausch defekter Bauteile zu ermöglichen. Wenn HP (oder ein HP Servicepartner) bei der
Diagnose feststellt, dass das Produkt mithilfe eines CSR-Teils repariert werden kann, sendet Ihnen HP dieses
Bauteil zum Austausch direkt zu. CSR-Teile werden in zwei Kategorien unterteilt:
Zwingend – Teile, für die das Customer Self Repair-Verfahren zwingend vorgegeben ist. Wenn Sie den
Austausch dieser Teile von HP vornehmen lassen, werden Ihnen die Anfahrt- und Arbeitskosten für diesen
Service berechnet.
Optional – Teile, für die das Customer Self Repair-Verfahren optional ist. Diese Teile sind auch für Customer
Self Repair ausgelegt. Wenn Sie jedoch den Austausch dieser Teile von HP vornehmen lassen möchten,
können bei diesem Service je nach den für Ihr Produkt vorgesehenen Garantiebedingungen zusätzliche
Kosten anfallen.
HINWEIS: Einige Teile sind nicht für Customer Self Repair ausgelegt. Um den Garantieanspruch des
Kunden zu erfüllen, muss das Teil von einem HP Servicepartner ersetzt werden. Im illustrierten Teilekatalog
sind diese Teile mit „No“ bzw. „Nein“ gekennzeichnet.
CSR-Teile werden abhängig von der Verfügbarkeit und vom Lieferziel am folgenden Geschäftstag geliefert.
Für bestimmte Standorte ist eine Lieferung am selben Tag oder innerhalb von vier Stunden gegen einen
Aufpreis verfügbar. Wenn Sie Hilfe benötigen, können Sie das HP technische Support Center anrufen und
sich von einem Mitarbeiter per Telefon helfen lassen. Den Materialien, die mit einem CSR-Ersatzteil geliefert
werden, können Sie entnehmen, ob das defekte Teil an HP zurückgeschickt werden muss. Wenn es
erforderlich ist, das defekte Teil an HP zurückzuschicken, müssen Sie dies innerhalb eines vorgegebenen
Zeitraums tun, in der Regel innerhalb von fünf (5) Geschäftstagen. Das defekte Teil muss mit der zugehörigen
Dokumentation in der Verpackung zurückgeschickt werden, die im Lieferumfang enthalten ist. Wenn Sie das
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defekte Teil nicht zurückschicken, kann HP Ihnen das Ersatzteil in Rechnung stellen. Im Falle von Customer
Self Repair kommt HP für alle Kosten für die Lieferung und Rücksendung auf und bestimmt den
Kurier-/Frachtdienst.
Weitere Informationen über das HP Customer Self Repair Programm erhalten Sie von Ihrem Servicepartner
vor Ort. Informationen über das CSR-Programm in Nordamerika finden Sie auf der HP Website unter
Parts-only Warranty Service (Garantieservice
ausschließlich für Teile)
Ihre HP Garantie umfasst möglicherweise einen Parts-only Warranty Service (Garantieservice ausschließlich
für Teile). Gemäß den Bestimmungen des Parts-only Warranty Service stellt HP Ersatzteile kostenlos zur
Verfügung.
Für den Parts-only Warranty Service ist das CSR-Verfahren zwingend vorgegeben. Wenn Sie den Austausch
dieser Teile von HP vornehmen lassen, werden Ihnen die Anfahrt- und Arbeitskosten für diesen Service
berechnet.
Reparaciones del propio cliente
Los productos de HP incluyen muchos componentes que el propio usuario puede reemplazar (Customer Self
Repair, CSR) para minimizar el tiempo de reparación y ofrecer una mayor flexibilidad a la hora de realizar
sustituciones de componentes defectuosos. Si, durante la fase de diagnóstico, HP (o los proveedores o socios
de servicio de HP) identifica que una reparación puede llevarse a cabo mediante el uso de un componente
CSR, HP le enviará dicho componente directamente para que realice su sustitución. Los componentes CSR se
clasifican en dos categorías:
•
Obligatorio: componentes para los que la reparación por parte del usuario es obligatoria. Si solicita a
HP que realice la sustitución de estos componentes, tendrá que hacerse cargo de los gastos de
desplazamiento y de mano de obra de dicho servicio.
•
Opcional: componentes para los que la reparación por parte del usuario es opcional. Estos
componentes también están diseñados para que puedan ser reparados por el usuario. Sin embargo, si
precisa que HP realice su sustitución, puede o no conllevar costes adicionales, dependiendo del tipo de
servicio de garantía correspondiente al producto.
NOTA: Algunos componentes no están diseñados para que puedan ser reparados por el usuario. Para que
el usuario haga valer su garantía, HP pone como condición que un proveedor de servicios autorizado
realice la sustitución de estos componentes. Dichos componentes se identifican con la palabra "No" en el
catálogo ilustrado de componentes.
Según la disponibilidad y la situación geográfica, los componentes CSR se enviarán para que lleguen a su
destino al siguiente día laborable. Si la situación geográfica lo permite, se puede solicitar la entrega en el
mismo día o en cuatro horas con un coste adicional. Si precisa asistencia técnica, puede llamar al Centro de
asistencia técnica de HP y recibirá ayuda telefónica por parte de un técnico. Con el envío de materiales
para la sustitución de componentes CSR, HP especificará si los componentes defectuosos deberán
devolverse a HP. En aquellos casos en los que sea necesario devolver algún componente a HP, deberá
hacerlo en el periodo de tiempo especificado, normalmente cinco días laborables. Los componentes
defectuosos deberán devolverse con toda la documentación relacionada y con el embalaje de envío. Si no
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enviara el componente defectuoso requerido, HP podrá cobrarle por el de sustitución. En el caso de todas
sustituciones que lleve a cabo el cliente, HP se hará cargo de todos los gastos de envío y devolución de
componentes y escogerá la empresa de transporte que se utilice para dicho servicio.
Para obtener más información acerca del programa de Reparaciones del propio cliente de HP, póngase en
contacto con su proveedor de servicios local. Si está interesado en el programa para Norteamérica, visite
Servicio de garantía exclusivo de componentes
La garantía limitada de HP puede que incluya un servicio de garantía exclusivo de componentes. Según las
condiciones de este servicio exclusivo de componentes, HP le facilitará los componentes de repuesto sin
cargo adicional alguno.
Para este servicio de garantía exclusivo de componentes, es obligatoria la sustitución de componentes por
parte del usuario (CSR). Si solicita a HP que realice la sustitución de estos componentes, tendrá que hacerse
cargo de los gastos de desplazamiento y de mano de obra de dicho servicio.
Customer Self Repair
Veel onderdelen in HP producten zijn door de klant zelf te repareren, waardoor de reparatieduur tot een
minimum beperkt kan blijven en de flexibiliteit in het vervangen van defecte onderdelen groter is. Deze
onderdelen worden CSR-onderdelen (Customer Self Repair) genoemd. Als HP (of een HP Service Partner) bij
de diagnose vaststelt dat de reparatie kan worden uitgevoerd met een CSR-onderdeel, verzendt HP dat
onderdeel rechtstreeks naar u, zodat u het defecte onderdeel daarmee kunt vervangen. Er zijn twee
categorieën CSR-onderdelen:
Verplicht: Onderdelen waarvoor reparatie door de klant verplicht is. Als u HP verzoekt deze onderdelen
voor u te vervangen, worden u voor deze service reiskosten en arbeidsloon in rekening gebracht.
Optioneel: Onderdelen waarvoor reparatie door de klant optioneel is. Ook deze onderdelen zijn ontworpen
voor reparatie door de klant. Als u echter HP verzoekt deze onderdelen voor u te vervangen, kunnen
daarvoor extra kosten in rekening worden gebracht, afhankelijk van het type garantieservice voor het
product.
OPMERKING: Sommige HP onderdelen zijn niet ontwikkeld voor reparatie door de klant. In verband met
de garantievoorwaarden moet het onderdeel door een geautoriseerde Service Partner worden vervangen.
Deze onderdelen worden in de geïllustreerde onderdelencatalogus aangemerkt met "Nee".
Afhankelijk van de leverbaarheid en de locatie worden CSR-onderdelen verzonden voor levering op de
eerstvolgende werkdag. Levering op dezelfde dag of binnen vier uur kan tegen meerkosten worden
aangeboden, indien dit mogelijk is gezien de locatie. Indien assistentie gewenst is, belt u een HP Service
Partner om via de telefoon technische ondersteuning te ontvangen. HP vermeldt in de documentatie bij het
vervangende CSR-onderdeel of het defecte onderdeel aan HP moet worden geretourneerd. Als het defecte
onderdeel aan HP moet worden teruggezonden, moet u het defecte onderdeel binnen een bepaalde
periode, gewoonlijk vijf (5) werkdagen, retourneren aan HP. Het defecte onderdeel moet met de
bijbehorende documentatie worden geretourneerd in het meegeleverde verpakkingsmateriaal. Als u het
defecte onderdeel niet terugzendt, kan HP u voor het vervangende onderdeel kosten in rekening brengen. Bij
reparatie door de klant betaalt HP alle verzendkosten voor het vervangende en geretourneerde onderdeel en
kiest HP zelf welke koerier/transportonderneming hiervoor wordt gebruikt.
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Neem contact op met een Service Partner voor meer informatie over het Customer Self Repair programma
van HP. Informatie over Service Partners vindt u op de HP website (http://www.hp.com/go/selfrepair).
Garantieservice "Parts Only"
Het is mogelijk dat de HP garantie alleen de garantieservice "Parts Only" omvat. Volgens de bepalingen van
de Parts Only garantieservice zal HP kosteloos vervangende onderdelen ter beschikking stellen.
Voor de Parts Only garantieservice is vervanging door CSR-onderdelen verplicht. Als u HP verzoekt deze
onderdelen voor u te vervangen, worden u voor deze service reiskosten en arbeidsloon in rekening
gebracht.
Reparo feito pelo cliente
Os produtos da HP são projetados com muitas peças para reparo feito pelo cliente (CSR) de modo a
minimizar o tempo de reparo e permitir maior flexibilidade na substituição de peças com defeito. Se,
durante o período de diagnóstico, a HP (ou fornecedores/parceiros de serviço da HP) concluir que o reparo
pode ser efetuado pelo uso de uma peça CSR, a peça de reposição será enviada diretamente ao cliente.
Existem duas categorias de peças CSR:
Obrigatória – Peças cujo reparo feito pelo cliente é obrigatório. Se desejar que a HP substitua essas peças,
serão cobradas as despesas de transporte e mão-de-obra do serviço.
Opcional – Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o
reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a cobrança de
taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto.
OBSERVAÇÃO: Algumas peças da HP não são projetadas para o reparo feito pelo cliente. A fim de
cumprir a garantia do cliente, a HP exige que um técnico autorizado substitua a peça. Essas peças estão
identificadas com a marca "No" (Não), no catálogo de peças ilustrado.
Conforme a disponibilidade e o local geográfico, as peças CSR serão enviadas no primeiro dia útil após o
pedido. Onde as condições geográficas permitirem, a entrega no mesmo dia ou em quatro horas pode ser
feita mediante uma taxa adicional. Se precisar de auxílio, entre em contato com o Centro de suporte técnico
da HP para que um técnico o ajude por telefone. A HP especifica nos materiais fornecidos com a peça CSR
de reposição se a peça com defeito deve ser devolvida à HP. Nos casos em que isso for necessário, é
preciso enviar a peça com defeito à HP dentro do período determinado, normalmente cinco (5) dias úteis.
A peça com defeito deve ser enviada com a documentação correspondente no material de transporte
fornecido. Caso não o faça, a HP poderá cobrar a reposição. Para as peças de reparo feito pelo cliente, a
HP paga todas as despesas de transporte e de devolução da peça e determina a transportadora/serviço
postal a ser utilizado.
Para obter mais informações sobre o programa de reparo feito pelo cliente da HP, entre em contato com o
fornecedor de serviços local. Para o programa norte-americano, visite o site da HP
Serviço de garantia apenas para peças
A garantia limitada da HP pode incluir um serviço de garantia apenas para peças. Segundo os termos do
serviço de garantia apenas para peças, a HP fornece as peças de reposição sem cobrar nenhuma taxa.
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No caso desse serviço, a substituição de peças CSR é obrigatória. Se desejar que a HP substitua essas
peças, serão cobradas as despesas de transporte e mão-de-obra do serviço.
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Illustrated parts catalog
Mechanical components
Item Description
Spare part number
Customer self repair (on
Access panel
1
519557-001
519564-001
519563-001
515048-001
Mandatory1
Mandatory1
Mandatory1
Mandatory1
Front bezel (tower model only)
2
Rack bezel (rack model only)
3
Tower configuration panel
4
Illustrated parts catalog 16
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Item Description
Spare part number
Customer self repair (on
Miscellaneous hardware kit
519560-001
—
Mandatory1
5
a) Fan blank
—
b) Power supply blank
c) Hard drive cage blank
d) Media bay blank
—
—
—
—
—
—
Air baffle
519558-001
413965-001
519561-001
Mandatory1
Mandatory1
Mandatory1
6
7
8
T-10/T-15 Torx screwdriver*
Tower feet*
*Not shown
1Mandatory—Parts for which customer self repair is mandatory. If you request HP to replace these parts, you will be
charged for the travel and labor costs of this service.
2Optional—Parts for which customer self repair is optional. These parts are also designed for customer self repair. If,
however, you require that HP replace them for you, there may or may not be additional charges, depending on the type
of warranty service designated for your product.
3No—Some HP parts are not designed for customer self repair. In order to satisfy the customer warranty, HP requires that
an authorized service provider replace the part. These parts are identified as "No" in the Illustrated Parts Catalog.
1Mandatory: Obligatoire—Pièces pour lesquelles la réparation par le client est obligatoire. Si vous demandez à HP de
remplacer ces pièces, les coûts de déplacement et main d'œuvre du service vous seront facturés.
2Optional: Facultatif—Pièces pour lesquelles la réparation par le client est facultative. Ces pièces sont également
conçues pour permettre au client d'effectuer lui-même la réparation. Toutefois, si vous demandez à HP de remplacer ces
pièces, l'intervention peut ou non vous être facturée, selon le type de garantie applicable à votre produit.
3No: Non—Certaines pièces HP ne sont pas conçues pour permettre au client d'effectuer lui-même la réparation. Pour
que la garantie puisse s'appliquer, HP exige que le remplacement de la pièce soit effectué par un Mainteneur Agréé. Ces
pièces sont identifiées par la mention “Non” dans le Catalogue illustré.
1Mandatory: Obbligatorie—Parti che devono essere necessariamente riparate dal cliente. Se il cliente ne affida la
riparazione ad HP, deve sostenere le spese di spedizione e di manodopera per il servizio.
2Optional: Opzionali—Parti la cui riparazione da parte del cliente è facoltativa. Si tratta comunque di componenti
progettati per questo scopo. Se tuttavia il cliente ne richiede la sostituzione ad HP, potrebbe dover sostenere spese
addizionali a seconda del tipo di garanzia previsto per il prodotto.
3No: Non CSR—Alcuni componenti HP non sono progettati per la riparazione da parte del cliente. Per rispettare la
garanzia, HP richiede che queste parti siano sostituite da un centro di assistenza autorizzato. Tali parti sono identificate
da un “No” nel Catalogo illustrato dei componenti.
1Mandatory: Zwingend—Teile, die im Rahmen des Customer Self Repair Programms ersetzt werden müssen. Wenn Sie
diese Teile von HP ersetzen lassen, werden Ihnen die Versand- und Arbeitskosten für diesen Service berechnet.
2Optional: Optional—Teile, für die das Customer Self Repair-Verfahren optional ist. Diese Teile sind auch für Customer
Self Repair ausgelegt. Wenn Sie jedoch den Austausch dieser Teile von HP vornehmen lassen möchten, können bei
diesem Service je nach den für Ihr Produkt vorgesehenen Garantiebedingungen zusätzliche Kosten anfallen.
3No: Kein—Einige Teile sind nicht für Customer Self Repair ausgelegt. Um den Garantieanspruch des Kunden zu erfüllen,
muss das Teil von einem HP Servicepartner ersetzt werden. Im illustrierten Teilekatalog sind diese Teile mit „No“ bzw.
„Nein“ gekennzeichnet.
1Mandatory: Obligatorio—componentes para los que la reparación por parte del usuario es obligatoria. Si solicita a HP
que realice la sustitución de estos componentes, tendrá que hacerse cargo de los gastos de desplazamiento y de mano
de obra de dicho servicio.
2Optional: Opcional— componentes para los que la reparación por parte del usuario es opcional. Estos componentes
también están diseñados para que puedan ser reparados por el usuario. Sin embargo, si precisa que HP realice su
Illustrated parts catalog 17
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sustitución, puede o no conllevar costes adicionales, dependiendo del tipo de servicio de garantía correspondiente al
producto.
3No: No—Algunos componentes no están diseñados para que puedan ser reparados por el usuario. Para que el usuario
haga valer su garantía, HP pone como condición que un proveedor de servicios autorizado realice la sustitución de estos
componentes. Dichos componentes se identifican con la palabra “No” en el catálogo ilustrado de componentes.
1Mandatory: Verplicht—Onderdelen waarvoor Customer Self Repair verplicht is. Als u HP verzoekt deze onderdelen te
vervangen, komen de reiskosten en het arbeidsloon voor uw rekening.
2Optional: Optioneel—Onderdelen waarvoor reparatie door de klant optioneel is. Ook deze onderdelen zijn
ontworpen voor reparatie door de klant. Als u echter HP verzoekt deze onderdelen voor u te vervangen, kunnen
daarvoor extra kosten in rekening worden gebracht, afhankelijk van het type garantieservice voor het product.
3No: Nee—Sommige HP onderdelen zijn niet ontwikkeld voor reparatie door de klant. In verband met de
garantievoorwaarden moet het onderdeel door een geautoriseerde Service Partner worden vervangen. Deze
onderdelen worden in de geïllustreerde onderdelencatalogus aangemerkt met "Nee".
1Mandatory: Obrigatória—Peças cujo reparo feito pelo cliente é obrigatório. Se desejar que a HP substitua essas peças,
serão cobradas as despesas de transporte e mão-de-obra do serviço.
2Optional: Opcional—Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o
reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a cobrança de taxa
adicional, dependendo do tipo de serviço de garantia destinado ao produto.
3No: Nenhuma—Algumas peças da HP não são projetadas para o reparo feito pelo cliente. A fim de cumprir a garantia
do cliente, a HP exige que um técnico autorizado substitua a peça. Essas peças estão identificadas com a marca “No”
(Não), no catálogo de peças ilustrado.
Illustrated parts catalog 18
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System components
Item
Description
Spare part number
Customer self repair (on
System components
Power supply
—
—
9
a) Hot-plug power supply, 460-W
511777-001
Mandatory1
b) Hot-plug power supply, 750-W
c) Hot-plug power supply, 1200-W
511778-001
498152-001
Mandatory1
Mandatory1
Fan
519559-001
153009-001
—
Mandatory1
Mandatory1
—
10
11
12
Battery
Processor
a) 1.86-GHz Intel Xeon processor E5502, 490075-001
Optional2
80W**
b) 2.00-GHz Intel Xeon processor E5503, 594889-001
80W* **
Optional2
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Item
Description
Spare part number
Customer self repair (on
Optional2
c) 2.00-GHz Intel Xeon processor E5504, 490074-001
80W* **
d) 2.13-GHz Intel Xeon processor E5506, 506013-001
80W* **
e) 2.26-GHz Intel Xeon processor E5520, 490073-001
80W* **
f) 2.40-GHz Intel Xeon processor E5530, 490072-001
80W* **
g) 2.53-GHz Intel Xeon processor E5540, 490071-001
80W* **
h) 1.60-GHz Intel Xeon processor E5603, 628700-001
80W* **
i) 2.13-GHz Intel Xeon processor E5606, 628699-001
80W* **
j) 2.26-GHz Intel Xeon processor E5607, 628698-001
80W* **
k) 2.40-GHz Intel Xeon processor E5620, 594887-001
80W* **
l) 2.53-GHz Intel Xeon processor E5630, 594886-001
80W* **
m) 2.66-GHz Intel Xeon processor E5640, 594885-001
80W* **
n) 2.40-GHz Intel Xeon processor E5645, 628696-001
80W* **
o) 2.53-GHz Intel Xeon processor E5649, 628695-001
80W* **
p) 2.26-GHz Intel Xeon processor L5520, 504021-001
60W* **
q) 2.13-GHz Intel Xeon processor L5630, 594891-001
140W* **
r) 3.20-GHz Intel Xeon processor W5580, 513597-001
130W* **
s) 2.67-GHz Intel Xeon processor X5550, 490070-001
95W* **
Optional2
Optional2
Optional2
Optional2
Optional2
Optional2
Optional2
Optional2
Optional2
Optional2
Optional2
Optional2
Optional2
Optional2
Optional2
Optional2
Optional2
Optional2
Optional2
t) 2.80-GHz Intel Xeon processor X5560, 490069-001
95W* **
u) 2.93-GHz Intel Xeon processor X5570, 506012-001
95W* **
v) 2.66-GHz Intel Xeon processor X5650, 594884-001
95W* **
w) 2.80-GHz Intel Xeon processor X5660, 594883-001
95W* **
x) 3.06-GHz Intel Xeon processor X5667, 614533-001
95W* **
y) 2.93-GHz Intel Xeon processor X5670, 594882-001
95W* **
z) 3.2-GHz Intel Xeon processor X5672, 638135-001
95W* **
Optional2
Optional2
Optional2
Optional2
Optional2
Optional2
aa) 3.06-GHz Intel Xeon processor
X5675, 95W* **
638134-001
bb) 3.46-GHz Intel Xeon processor
594881-001
Illustrated parts catalog 20
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Item
Description
Spare part number
Customer self repair (on
X5677, 130W* **
cc) 3.33-GHz Intel Xeon processor X5680, 594880-001
95W* **
Optional2
Optional2
Optional2
dd) 3.60-GHz Intel Xeon processor
X5687, 130W* **
638137-001
ee) 3.40-GHz Intel Xeon processor X5690, 638136-001
130W* **
Heatsink
508996-001
491838-001
519562-001
491837-001
Optional2
13
14
15
16
HP NC375i adapter
I/O bezel
Mandatory1
Mandatory1
Mandatory1
Systems Insight Display
Boards
System board
491835-001
Optional2
17
Power supply backplane with cables
8-bay SFF drive cage backplane
6-bay LFF backplane*
491836-001
511785-001
491840-001
511786-001
Optional2
Optional2
Optional2
Optional2
18
19
20
21
2-bay LFF drive cage backplane*
Storage devices
DVD-ROM drive
Slimline optical drive*
Miscellaneous
447464-001
481428-001
Mandatory1
Mandatory1
22
23
Rack mounting kit*
381679-001
—
Mandatory1
24
25
Memory
DIMMs
—
a) PC3-8500R (DDR-1067) 4-GB RDIMM 501535-001
b) PC3-8500R (DDR-1067) 8-GB RDIMM 519201-001
c) PC3-10600R (DDR-1333) 2-GB RDIMM 501533-001
d) PC3-10600R (DDR-1333) 4-GB RDIMM 501534-001
Mandatory1
Mandatory1
Mandatory1
Mandatory1
Mandatory1
e) PC3-10600R (DDR-1333) 16-GB
RDIMM
501538-001
f) PC3-1600R (DDR-1333) 16-GB RDIMM 632204-001
g) PC3-10600E (DDR-1333) 1-GB UDIMM 501539-001
h) PC3-10600E (DDR-1333) 2-GB UDIMM 501540-001
i) PC3-10600E (DDR-1333) 4-GB UDIMM 501541-001
Cables
Mandatory1
Mandatory1
Mandatory1
Mandatory1
Miscellaneous cable kit*
a) SAS drive cable
519565-001
—
Mandatory1
—
26
b) 2-bay LFF LED cable
—
—
—
—
—
—
c) I/O bezel cable assembly
d) Power on button cable
Illustrated parts catalog 21
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Item
Description
Spare part number
Customer self repair (on
e) Systems Insight Display sideband cable —
—
Mini-SAS cable*
498426-001
Mandatory1
27
28
Options
SFF hard drive*
—
—
a) 146-GB, SAS, 10,000-rpm
432320-001
Mandatory1
b) 300-GB, SAS, 10,000-rpm
c) 450-GB, SAS, 10,000-rpm
d) 60-GB, SATA, 5,400-rpm
e) 120-GB, SATA, 5,400-rpm
f) 160-GB, SATA, 5,400-rpm
g) 250-GB, SATA, 5,400-rpm
493083-001
454274-001
405419-001
431908-001
431909-001
460427-001
Mandatory1
Mandatory1
Mandatory1
Mandatory1
Mandatory1
Mandatory1
LFF hard drive*
—
—
29
a) 146-GB, SAS, 15,000-rpm
376595-001
Mandatory1
b) 160-GB, SATA, 7,200-rpm
c) 250-GB, SATA, 7,200-rpm
d) 300-GB, SAS, 15,000-rpm, dual-port
e) 400-GB, SAS, 15,000-rpm
f) 450-GB, SAS, 15,000-rpm, dual-port
g) 500-GB, SATA, 7,200-rpm
h) 750-GB, SAS, 15,000-rpm
i) 1-TB, SAS, 15,000-rpm
399968-001
399969-001
516248-001
456896-001
454274-001
404654-001
461288-001
461289-001
508010-001
549320-001
Mandatory1
Mandatory1
Mandatory1
Mandatory1
Mandatory1
Mandatory1
Mandatory1
Mandatory1
Mandatory1
Mandatory1
j) 2-TB, SAS, 15,000-rpm
k) 750-GB, 7,200-rpm, hot-plug, 3G,
NCQ
l) 1-TB, 7,200-rpm, hot-plug, 3G, NCQ
545273-001
Mandatory1
Mandatory1
m) 2-TB, 7,200-rpm, hot-plug, 3G, NCQ 508040-001
Keyboard*
Mouse*
355630-001
344704-001
142258-001
Mandatory1
Mandatory1
Mandatory1
Optional2
30
31
32
33
34
AC power cord*
HP NC524SFP Dual Port 10GbE Module 490712-001
Smart Array P410i controller cache
module (512 MB)*
462975-001
Optional2
Smart Array P410i controller battery
pack*
Smart Array P410i controller battery cable 409124-001
assembly, 29.21 cm (11.50 in)*
Smart Array P410i controller battery cable 462976-001
assembly, 60.96 cm (24.00 in)*
TPM*
488138-001
Optional2
Optional2
Optional2
35
36
37
505836-001
No3
Mandatory1
38
39
Battery cable, 60.96 cm ( 24.00 in)*
488138-001
Illustrated parts catalog 22
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Item
Description
Spare part number
Customer self repair (on
FBWC capacitor pack*
FBWC cache module, 512-MB*
FBWC cache module, 1-GB*
Retainer clip
587324-001
578882-001
505908-001
651079-001
Mandatory1
Mandatory1
Mandatory1
Mandatory1
40
41
42
43
* Not shown
**Do not mix single-, dual-, or quad-core processors, or processors with different cache sizes, speeds, or power
consumption.
1Mandatory—Parts for which customer self repair is mandatory. If you request HP to replace these parts, you will be
charged for the travel and labor costs of this service.
2Optional—Parts for which customer self repair is optional. These parts are also designed for customer self repair. If,
however, you require that HP replace them for you, there may or may not be additional charges, depending on the type
of warranty service designated for your product.
3No—Some HP parts are not designed for customer self repair. In order to satisfy the customer warranty, HP requires that
an authorized service provider replace the part. These parts are identified as "No" in the Illustrated Parts Catalog.
1Mandatory: Obligatoire—Pièces pour lesquelles la réparation par le client est obligatoire. Si vous demandez à HP de
remplacer ces pièces, les coûts de déplacement et main d'œuvre du service vous seront facturés.
2Optional: Facultatif—Pièces pour lesquelles la réparation par le client est facultative. Ces pièces sont également
conçues pour permettre au client d'effectuer lui-même la réparation. Toutefois, si vous demandez à HP de remplacer ces
pièces, l'intervention peut ou non vous être facturée, selon le type de garantie applicable à votre produit.
3No: Non—Certaines pièces HP ne sont pas conçues pour permettre au client d'effectuer lui-même la réparation. Pour
que la garantie puisse s'appliquer, HP exige que le remplacement de la pièce soit effectué par un Mainteneur Agréé. Ces
pièces sont identifiées par la mention “Non” dans le Catalogue illustré.
1Mandatory: Obbligatorie—Parti che devono essere necessariamente riparate dal cliente. Se il cliente ne affida la
riparazione ad HP, deve sostenere le spese di spedizione e di manodopera per il servizio.
2Optional: Opzionali—Parti la cui riparazione da parte del cliente è facoltativa. Si tratta comunque di componenti
progettati per questo scopo. Se tuttavia il cliente ne richiede la sostituzione ad HP, potrebbe dover sostenere spese
addizionali a seconda del tipo di garanzia previsto per il prodotto.
3No: Non CSR—Alcuni componenti HP non sono progettati per la riparazione da parte del cliente. Per rispettare la
garanzia, HP richiede che queste parti siano sostituite da un centro di assistenza autorizzato. Tali parti sono identificate
da un “No” nel Catalogo illustrato dei componenti.
1Mandatory: Zwingend—Teile, die im Rahmen des Customer Self Repair Programms ersetzt werden müssen. Wenn Sie
diese Teile von HP ersetzen lassen, werden Ihnen die Versand- und Arbeitskosten für diesen Service berechnet.
2Optional: Optional—Teile, für die das Customer Self Repair-Verfahren optional ist. Diese Teile sind auch für Customer
Self Repair ausgelegt. Wenn Sie jedoch den Austausch dieser Teile von HP vornehmen lassen möchten, können bei
diesem Service je nach den für Ihr Produkt vorgesehenen Garantiebedingungen zusätzliche Kosten anfallen.
3No: Kein—Einige Teile sind nicht für Customer Self Repair ausgelegt. Um den Garantieanspruch des Kunden zu erfüllen,
muss das Teil von einem HP Servicepartner ersetzt werden. Im illustrierten Teilekatalog sind diese Teile mit „No“ bzw.
„Nein“ gekennzeichnet.
1Mandatory: Obligatorio—componentes para los que la reparación por parte del usuario es obligatoria. Si solicita a HP
que realice la sustitución de estos componentes, tendrá que hacerse cargo de los gastos de desplazamiento y de mano
de obra de dicho servicio.
2Optional: Opcional— componentes para los que la reparación por parte del usuario es opcional. Estos componentes
también están diseñados para que puedan ser reparados por el usuario. Sin embargo, si precisa que HP realice su
sustitución, puede o no conllevar costes adicionales, dependiendo del tipo de servicio de garantía correspondiente al
producto.
Illustrated parts catalog 23
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3No: No—Algunos componentes no están diseñados para que puedan ser reparados por el usuario. Para que el usuario
haga valer su garantía, HP pone como condición que un proveedor de servicios autorizado realice la sustitución de estos
componentes. Dichos componentes se identifican con la palabra “No” en el catálogo ilustrado de componentes.
1Mandatory: Verplicht—Onderdelen waarvoor Customer Self Repair verplicht is. Als u HP verzoekt deze onderdelen te
vervangen, komen de reiskosten en het arbeidsloon voor uw rekening.
2Optional: Optioneel—Onderdelen waarvoor reparatie door de klant optioneel is. Ook deze onderdelen zijn
ontworpen voor reparatie door de klant. Als u echter HP verzoekt deze onderdelen voor u te vervangen, kunnen
daarvoor extra kosten in rekening worden gebracht, afhankelijk van het type garantieservice voor het product.
3No: Nee—Sommige HP onderdelen zijn niet ontwikkeld voor reparatie door de klant. In verband met de
garantievoorwaarden moet het onderdeel door een geautoriseerde Service Partner worden vervangen. Deze
onderdelen worden in de geïllustreerde onderdelencatalogus aangemerkt met "Nee".
1Mandatory: Obrigatória—Peças cujo reparo feito pelo cliente é obrigatório. Se desejar que a HP substitua essas peças,
serão cobradas as despesas de transporte e mão-de-obra do serviço.
2Optional: Opcional—Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o
reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a cobrança de taxa
adicional, dependendo do tipo de serviço de garantia destinado ao produto.
3No: Nenhuma—Algumas peças da HP não são projetadas para o reparo feito pelo cliente. A fim de cumprir a garantia
do cliente, a HP exige que um técnico autorizado substitua a peça. Essas peças estão identificadas com a marca “No”
(Não), no catálogo de peças ilustrado.
Illustrated parts catalog 24
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Removal and replacement procedures
Required tools
You need the following items for some procedures:
•
•
T-10/T-15 Torx screwdriver (included with the server)
Diagnostics Utility (included on the SmartStart CD-ROM)
Safety considerations
Before performing service procedures, review all the safety information.
Preventing electrostatic discharge
To prevent damaging the system, be aware of the precautions you need to follow when setting up the system
or handling parts. A discharge of static electricity from a finger or other conductor may damage system
boards or other static-sensitive devices. This type of damage may reduce the life expectancy of the device.
To prevent electrostatic damage:
•
•
•
•
•
Avoid hand contact by transporting and storing products in static-safe containers.
Keep electrostatic-sensitive parts in their containers until they arrive at static-free workstations.
Place parts on a grounded surface before removing them from their containers.
Avoid touching pins, leads, or circuitry.
Always be properly grounded when touching a static-sensitive component or assembly.
Symbols on equipment
The following symbols may be placed on equipment to indicate the presence of potentially hazardous
conditions.
This symbol indicates the presence of hazardous energy circuits or electric shock
hazards. Refer all servicing to qualified personnel.
WARNING: To reduce the risk of injury from electric shock hazards, do not open this
enclosure. Refer all maintenance, upgrades, and servicing to qualified personnel.
This symbol indicates the presence of electric shock hazards. The area contains no user
or field serviceable parts. Do not open for any reason.
WARNING: To reduce the risk of injury from electric shock hazards, do not open this
enclosure.
Removal and replacement procedures 25
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This symbol on an RJ-45 receptacle indicates a network interface connection.
WARNING: To reduce the risk of electric shock, fire, or damage to the equipment, do
not plug telephone or telecommunications connectors into this receptacle.
This symbol indicates the presence of a hot surface or hot component. If this surface is
contacted, the potential for injury exists.
WARNING: To reduce the risk of injury from a hot component, allow the surface to cool
before touching.
This symbol indicates that the component exceeds the recommended weight for one
individual to handle safely.
WARNING: To reduce the risk of personal injury or damage to the equipment, observe
local occupational health and safety requirements and guidelines for manual material
handling.
25-47 kg
55-103 lb
These symbols, on power supplies or systems, indicate that the equipment is supplied
by multiple sources of power.
WARNING: To reduce the risk of injury from electric shock, remove all power cords to
completely disconnect power from the system.
Rack warnings
WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that:
• The leveling jacks are extended to the floor.
• The full weight of the rack rests on the leveling jacks.
• The stabilizing feet are attached to the rack if it is a single-rack installation.
• The racks are coupled together in multiple-rack installations.
• Only one component is extended at a time. A rack may become unstable if more than one
component is extended for any reason.
WARNING: To reduce the risk of personal injury or equipment damage when unloading a rack:
• At least two people are needed to safely unload the rack from the pallet. An empty 42U rack
can weigh as much as 115 kg (253 lb), can stand more than 2.1 m (7 ft) tall, and might
become unstable when being moved on its casters.
• Never stand in front of the rack when it is rolling down the ramp from the pallet. Always handle
the rack from both sides.
WARNING: To reduce the risk of personal injury or damage to the equipment, adequately
stabilize the rack before extending a component outside the rack. Extend only one component at
a time. A rack may become unstable if more than one component is extended.
WARNING: When installing a server in a telco rack, be sure that the rack frame is adequately
secured at the top and bottom to the building structure.
Preparation procedures
To access some components and perform certain service procedures, you must perform one or more of the
following procedures:
Removal and replacement procedures 26
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•
If you are performing service procedures in an HP, Compaq branded, telco, or third-party rack cabinet,
you can use the locking feature of the rack rails to support the server and gain access to internal
components.
For more information about telco rack solutions, refer to the RackSolutions.com website
•
•
If you must remove a server from a rack or a non-hot-plug component from a server, power down the
server.
If the rack environment, cabling configuration, or the server location in the rack creates awkward
conditions, remove the server from the rack.
Power down the server
WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment,
remove the power cord to remove power from the server. The front panel Power On/Standby
button does not completely shut off system power. Portions of the power supply and some internal
circuitry remain active until AC power is removed.
IMPORTANT: If installing a hot-plug device, it is not necessary to power down the server.
1.
2.
Shut down the OS as directed by the OS documentation.
Press the Power On/Standby button to place the server in standby mode. When the server enters
standby power mode, the system power LED changes to amber.
3.
Disconnect the power cords.
The system is now without power.
Remove the server from the rack
To remove the server from an HP, telco, or third-party rack:
1.
2.
3.
Disconnect the cabling.
Extend the server from the rack. Reverse the server installation steps in the documentation that ships with
the rack-mounting option.
CAUTION: Do not use the server release lever to lift or carry the server. Always support the
weight of the server by handling the chassis directly. Improper use can damage the release lever
and the server.
Removal and replacement procedures 27
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4.
5.
Press the server rail-release latches and remove the server from the rack.
Place the server on a sturdy, level surface.
Extend the server from the rack
IMPORTANT: If the server is installed in a telco rack, remove the server from the rack to access
internal components.
1.
Extend the server on the rack rails until the server rail-release latches engage.
WARNING: To reduce the risk of personal injury or equipment damage, be sure that the rack is
adequately stabilized before extending a component from the rack.
WARNING: To reduce the risk of personal injury, be careful when pressing the server rail-release
latches and sliding the server into the rack. The sliding rails could pinch your fingers.
Removal and replacement procedures 28
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2.
After performing the installation or maintenance procedure, slide the server into the rack by pressing the
server rail-release latches.
Access the product rear panel
Cable management arm with left-hand swing
To access the server rear panel, open the cable management arm.
Cable management arm with right-hand swing
NOTE: To access some components, you may need to remove the cable management arm.
To access the product rear panel components, open the cable management arm:
1.
Removal and replacement procedures 29
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2.
3.
4.
Swing open the cable management arm.
Remove the cables from the cable trough.
Remove the cable management arm.
Tower bezel
This server has a removable bezel that must be unlocked and opened before accessing the hard drives or
removing the access panel. The bezel should be kept closed during normal server operations.
To remove the component:
1.
Use the key provided with the server to unlock the bezel with a counterclockwise turn.
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2.
Remove the tower bezel.
To replace the component, reverse the removal procedure.
Access panel
WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the
internal system components to cool before touching them.
CAUTION: Do not operate the server for long periods with the access panel open or removed.
Operating the server in this manner results in improper airflow and improper cooling that can
lead to thermal damage.
To remove the component:
1.
Do one of the following:
o
o
2.
Open the locking latch, slide the access panel to the rear of the chassis, and remove the access panel.
If the locking latch is locked, use a T-15 Torx screwdriver to unlock the latch.
To replace the component, reverse the removal procedure.
Fan 5
CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless
all bays are populated with either a component or a blank.
IMPORTANT: When installing or replacing server components, one or more fans might need to
be removed. To prevent an orderly or immediate server shutdown, HP highly recommends
powering down the server during these procedures. To determine if powering down is required,
see the specific procedure.
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IMPORTANT: When replacing one failed fan only in a redundant configuration, powering down
the server is not required.
To remove the component:
1.
2.
Do one of the following:
o
o
3.
4.
Remove the fan from the air baffle.
To replace the component, reverse the removal procedure.
Cache module
CAUTION: The cache module connector does not use the industry-standard DDR3 mini-DIMM
pinout. Do not use the controller with cache modules designed for other controller models,
because the controller can malfunction and you can lose data. Also, do not transfer this cache
module to an unsupported controller model, because you can lose data.
To remove the component:
1.
CAUTION: In systems that use external data storage, be sure that the server is the first unit to be
powered down and the last to be powered back up. Taking this precaution ensures that the system
does not erroneously mark the drives as failed when the server is powered up.
2.
3.
Do one of the following:
o
o
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4.
Remove the cache module.
To replace the component, reverse the removal procedure.
BBWC battery pack or FBWC capacitor pack
CAUTION: To prevent a server malfunction or damage to the equipment, do not add or remove
the battery pack while an array capacity expansion, RAID level migration, or stripe size migration
is in progress.
CAUTION: After the server is powered down, wait 15 seconds and then check the amber LED
before unplugging the cable from the cache module. If the amber LED blinks after 15 seconds, do
not remove the cable from the cache module. The cache module is backing up data, and data is
lost if the cable is detached.
To remove the component:
1.
2.
Do one of the following:
o
o
3.
4.
Disconnect the cable from the cache module only if the battery pack is not being used to recover data
from the server or transfer data to another server.
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6.
Remove the air baffle.
To replace the component, reverse the removal procedure.
Fan cage
IMPORTANT: When installing or replacing server components, one or more fans might need to
be removed. To prevent an orderly or immediate server shutdown, HP highly recommends
powering down the server during these procedures. To determine if powering down is required,
see the specific procedure.
To remove the component:
1.
2.
Do one of the following:
o
o
3.
4.
5.
6.
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7.
Remove the fan cage.
To replace the component, reverse the removal procedure.
Fan blank
CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless
all bays are populated with either a component or a blank.
To remove the component:
1.
2.
Do one of the following:
o
o
3.
4.
5.
6.
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7.
Remove the fan blank.
To replace the component, reverse the removal procedure.
Fans 1-4
CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless
all bays are populated with either a component or a blank.
IMPORTANT: When installing or replacing server components, one or more fans might need to
be removed. To prevent an orderly or immediate server shutdown, HP highly recommends
powering down the server during these procedures. To determine if powering down is required,
see the specific procedure.
IMPORTANT: When replacing one failed fan only in a redundant configuration, powering down
the server is not required.
To remove the component:
1.
2.
Do one of the following:
o
o
3.
4.
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5.
Remove the fan.
To replace the component, reverse the removal procedure.
Tower side panels
To remove the component:
1.
2.
Do one of the following:
o
o
3.
With a T-15 Torx screwdriver, remove the following seven screws:
Inside (4)
o
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o
Rear (1)
o
Front (2)
4.
Remove the chassis from the tower side panels:
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a. Disengage the chassis from the tower side panels by pushing the bottom side panel back and by
pulling the chassis forward.
b. Lift the chassis up and out of the tower side panels.
To replace the component, reverse the removal procedure.
Feet
NOTE: This procedure applies to tower servers only.
To remove the component:
1.
2.
Place the server on its side.
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3.
Remove the feet.
To replace the component, slide it back into the locking slot. Be sure that the foot clicks securely into the
chassis. Repeat with the remaining feet, as necessary.
SAS hard drive blank
CAUTION: For proper cooling, do not operate the server without the access panel, baffles,
expansion slot covers, or blanks installed. If the server supports hot-plug components, minimize
the amount of time the access panel is open.
Remove the component as indicated.
To replace the blank, slide the blank into the bay until it locks into place.
SAS/SATA hard drive
CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless
all bays are populated with either a component or a blank.
To remove the component:
1.
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2.
3.
Back up all server data on the hard drive.
Remove the hard drive.
To replace the component, reverse the removal procedure.
Media bay blank
CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless
all bays are populated with either a component or a blank.
To remove the component:
1.
2.
3.
Remove the media bay blank.
To replace the component, reverse the removal procedure.
DVD-ROM drive
CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless
all bays are populated with either a component or a blank.
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To remove the component:
1.
2.
Do one of the following:
o
o
3.
4.
5.
6.
7.
8.
Disconnect and remove the DVD-ROM drive data/power cable. For more information, see "DVD-ROM
9.
Remove the DVD-ROM drive.
To replace the component, reverse the removal procedure.
Slimline optical drive
To remove the component:
1.
2.
Do one of the following:
o
o
3.
4.
5.
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6.
7.
8.
9.
Disconnect the data and power cable from the rear of the optical drive.
Remove the optical drive.
CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless
all bays are populated with either a component or a blank.
To replace the component, reverse the removal procedure.
Hard drive cage blank
CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless
all bays are populated with either a component or a blank.
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Remove the component as indicated.
To replace the component, reverse the removal procedure.
Hard drive cages and backplanes
The server supports the following hard drive cages and backplanes:
•
•
•
•
•
Two-bay LFF drive cage
To remove the component:
1.
2.
Do one of the following:
o
o
3.
4.
5.
6.
7.
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8.
9.
Disconnect the data and power cables from the two-bay LFF drive cage.
10. Remove the locking brackets.
11. Remove the two-bay LFF drive cage.
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12. Using a T-15 Torx screwdriver, remove the backplane from the drive cage.
CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless
all bays are populated with either a component or a blank.
To replace the component, reverse the removal procedure.
Six-bay LFF backplane
To remove the component:
1.
2.
Do one of the following:
o
o
3.
4.
5.
6.
7.
8.
9.
Disconnect the power and data cables from the six-bay LFF backplane.
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10. Using a T-15 Torx screwdriver, remove the six-bay LFF backplane.
CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless
all bays are populated with either a component or a blank.
To replace the component, reverse the removal procedure.
Eight-bay SFF drive cage backplane (bay 1)
To remove the component:
1.
2.
Do one of the following:
o
o
3.
4.
5.
6.
7.
8.
Disconnect the power and data cables from the eight-bay SFF drive cage in drive cage bay 1.
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9.
Using a T-10 Torx screwdriver, remove the eight-bay SFF drive cage from drive cage bay 1.
10. Using a T-15 Torx screwdriver, remove the backplane from the drive cage.
The outer sleeve is not shown for clarity.
CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless
all bays are populated with either a component or a blank.
To replace the component, reverse the removal procedure.
Eight-bay SFF drive cage backplane (bay 2)
To remove the component:
1.
2.
Do one of the following:
o
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o
3.
4.
5.
6.
7.
8.
9.
Disconnect the data and power cables from the eight-bay SFF drive cage in bay 2.
10. Using a T-15 Torx screwdriver, remove the eight-bay SFF drive cage from bay 2.
11. Using a T-15 Torx screwdriver, remove the backplane from the drive cage.
The outer sleeve is not shown for clarity.
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CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless
all bays are populated with either a component or a blank.
To replace the component, reverse the removal procedure.
Eight-bay SFF drive cage backplane (bay 3)
To remove the component:
1.
2.
Do one of the following:
o
o
3.
4.
5.
6.
7.
8.
9.
Disconnect the data and power cables from the eight-bay SFF drive cage in bay 3.
10. Remove the locking brackets.
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11. Remove the eight-bay SFF drive cage from bay 3.
12. Using a T-15 Torx screwdriver, remove the backplane from the drive cage.
CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless
all bays are populated with either a component or a blank.
To replace the component, reverse the removal procedure.
Power supply
CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless
all bays are populated with either a component or a blank.
To remove the component:
Determine how many hot-plug power supplies are installed:
1.
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o
o
If only one hot-plug power supply is installed, power down and remove the power cord from the
If more than one hot-plug power supply is installed, continue with the next step.
2.
3.
4.
5.
Disconnect the power cord from the AC power source.
Disconnect the power cord from the power supply.
Remove the power supply.
To replace the component, reverse the removal procedure.
Heatsink
To remove the component:
1.
2.
Do one of the following:
o
o
3.
4.
5.
6.
Place the tower server on its side.
7.
8.
Open the heatsink retaining latches.
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9.
Remove the heatsink.
To replace the heatsink:
1.
Use the alcohol swab to remove all the existing thermal grease from the processor. Allow the alcohol to
evaporate before continuing.
2.
Apply new grease to the top of the processor using a five-dot pattern to ensure even distribution.
CAUTION: The heatsink thermal interface media is not reusable and must be replaced if the
heatsink is removed from the processor after it has been installed.
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3.
Install the heatsink. and close the heatsink retaining latches.
4.
5.
6.
7.
8.
Install the air baffle.
If removed, install the BBWC battery pack or the FBWC capacitor pack.
Install fan 5.
Install the access panel.
Do one of the following:
o
o
Install and lock the bezel.
Slide the server back into the rack.
9.
Power up the server.
Processor
The server supports single- and dual-processor operation. With two processors installed, the server supports
boot functions through the processor installed in processor socket 1. However, if processor 1 fails, the system
attempts to boot from processor 2 and provides a processor failure message.
The server uses embedded PPMs to provide power to each processor.
CAUTION: To avoid damage to the processor and system board, only authorized personnel
should attempt to replace or install the processor in this server.
CAUTION: To avoid damage to the processor:
• Handle the processor only by the edges.
• Do not touch the bottom of the processor, especially the contact area.
IMPORTANT: Processor socket 1 must always be populated. If processor socket 1 is empty, the
server halts during POST.
To remove the component:
1.
Update the system ROM.
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Follow the instructions on the website to update the system ROM.
2.
3.
Do one of the following:
o
o
4.
5.
6.
7.
Place the tower server on its side.
8.
9.
10. Open the processor locking lever and the processor socket retaining bracket.
11. Using the processor tool, remove the processor from the system board:
a. Line up the processor tool, ensuring the locking lever graphic on the tool is oriented correctly.
b. Press in on the plastic tabs, and then place the tool on the processor.
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c. Release the tabs, and then carefully lift the processor and tool straight up.
12. Carefully rotate the tool, and then push in and release the tabs to secure the processor in the tool.
CAUTION: To avoid damage to the processor, do not touch the bottom of the processor,
especially the contact area.
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To replace a processor:
1.
Carefully insert the processor into the processor installation tool. Handle the processor by the edges
only, and do not touch the bottom of the processor, especially the contact area.
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2.
Be sure the tool is oriented correctly. Align the processor installation tool with the socket, and then install
the processor. THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED.
CAUTION: THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED. To
avoid damage to the system board:
• Never install or remove a processor without using the processor installation tool.
• Do not touch the processor socket contacts.
• Do not tilt or slide the processor when lowering the processor into the socket.
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3.
Press and hold the tabs on the processor installation tool to separate it from the processor, and then
remove the tool.
4.
Close the processor socket retaining bracket and the processor locking lever.
CAUTION: Be sure to close the processor socket retaining bracket before closing the processor
locking lever. The lever should close without resistance. Forcing the lever closed can damage the
processor and socket, requiring system board replacement.
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5.
Install the heatsink, and then close the heatsink retaining latches.
6.
7.
8.
9.
Install the air baffle.
If removed, install the BBWC battery pack or the FBWC capacitor pack.
Install fan 5.
Install the access panel.
10. Do one of the following:
o
o
Close or install the tower bezel, as needed.
Slide the server back into the rack.
11. Power up the server.
DIMMs
IMPORTANT: This server does not support mixing RDIMMs and UDIMMs. Attempting to mix
these two types causes the server to halt during BIOS initialization.
To remove the component:
1.
2.
Do one of the following:
o
o
3.
4.
5.
6.
7.
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8.
Remove the DIMM.
To replace the component, reverse the removal procedure.
For DIMM configuration information, see the server user guide.
PCIe expansion board
To remove the component:
1.
2.
Do one of the following:
o
o
3.
4.
Disconnect any external and internal cables from the PCIe expansion board.
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5.
Open the expansion board retainer.
6.
Remove the expansion board.
To replace the component, reverse the removal procedure.
HP NC375i adapter
To remove the component:
1.
2.
Do one of the following:
o
o
3.
4.
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5.
6.
7.
8.
Disconnect the network cable.
If the HP NC524SFP Dual Port 10GbE Module is installed, remove the retaining screw.
9.
Open the expansion board slot retainer.
10. Remove the HP NC375i adapter from expansion slot 10.
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11. Remove the mini-DIMM, if installed.
To replace the component, reverse the removal procedure.
HP NC524SFP Dual Port 10GbE Module
To remove the component:
1.
2.
3.
Disconnect the network cables.
Do one of the following:
o
o
4.
5.
6.
7.
8.
Using a T-15 Torx screwdriver, remove the retaining screw.
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Save the retaining screw.
9.
Open the expansion board slot retainer.
11. Remove the HP NC524SFP module from the HP NC375i adapter.
To replace the component, reverse the removal procedure.
Systems Insight Display
To remove the component:
1.
2.
Do one of the following:
o
o
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3.
4.
5.
6.
7.
8.
Extend the Systems Insight Display from the chassis.
The cages, blanks, and drives are not shown for clarity.
9.
Disconnect the System Insight Display cables from the Systems Insight Display.
10. Remove the Systems Insight Display.
To replace the component, reverse the removal procedure.
Systems Insight Display cables
To remove the component:
1.
2.
Do one of the following:
o
o
3.
4.
5.
6.
7.
8.
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9.
Remove the Systems Insight Display cables from the system board.
To replace the component, reverse the removal procedure.
I/O bezel
To remove the component:
1.
2.
Do one of the following:
o
o
3.
4.
5.
6.
7.
8.
Extend the I/O bezel from the chassis.
The cages, blanks, and drives are not shown for clarity.
9.
Disconnect the cables from the I/O bezel.
10. Remove the I/O bezel.
To replace the component, reverse the removal procedure.
I/O bezel cables
To remove the component:
1.
2.
Do one of the following:
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o
o
3.
4.
5.
6.
7.
8.
Disconnect the I/O bezel cables from the system board.
To replace the component, reverse the removal procedure.
Battery
If the server no longer automatically displays the correct date and time, you may need to replace the battery
that provides power to the real-time clock. Under normal use, battery life is 5 to 10 years.
WARNING: The computer contains an internal lithium manganese dioxide, a vanadium
pentoxide, or an alkaline battery pack. A risk of fire and burns exists if the battery pack is not
properly handled. To reduce the risk of personal injury:
• Do not attempt to recharge the battery.
• Do not expose the battery to temperatures higher than 60°C (140°F).
• Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water.
• Replace only with the spare designated for this product.
To remove the component:
1.
2.
Do one of the following:
o
o
3.
4.
5.
6.
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7.
Remove the battery.
IMPORTANT: Replacing the system board battery resets the system ROM to its default
configuration. After replacing the battery, reconfigure the system through RBSU.
To replace the component, reverse the removal procedure.
For more information about battery replacement or proper disposal, contact an authorized reseller or an
authorized service provider.
HP Trusted Platform Module
The TPM is not a customer-removable part.
CAUTION: Any attempt to remove an installed TPM from the system board breaks or disfigures
the TPM security rivet. Upon locating a broken or disfigured rivet on an installed TPM,
administrators should consider the system compromised and take appropriate measures to ensure
the integrity of the system data.
If you suspect a TPM board failure, leave the TPM installed and remove the system board. Contact an HP
authorized service provider for a replacement system board and TPM board.
System board
IMPORTANT: If replacing the system board or clearing NVRAM, you must re-enter the server
serial number through RBSU.
To remove the component:
1.
2.
Do one of the following:
o
o
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3.
4.
5.
6.
7.
8.
9.
11. Disconnect all cables connected to the system board.
CAUTION: To avoid damage to the processor:
• Handle the processor only by the edges.
• Do not touch the bottom of the processor, especially the contact area.
CAUTION: To avoid damage to the system board:
• Do not touch the processor socket contacts.
• Always install the processor socket cover after removing the processor from the socket.
• Do not tilt or slide the processor when lowering the processor into the socket.
CAUTION: Removal of the processor or heatsink renders the thermal layer between the
processor and heatsink useless. Clean the component with the provided alcohol swab, then add
thermal grease.
13. Open the processor locking lever and the processor socket retaining bracket.
14. Using the processor tool, remove the processor from the system board:
a. Line up the processor tool, ensuring the locking lever graphic on the tool is oriented correctly.
b. Press in on the plastic tabs, and then place the tool on the processor.
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c. Release the tabs, and then carefully lift the processor and tool straight up.
15. Carefully rotate the tool, and then push in and release the tabs to secure the processor in the tool.
CAUTION: To avoid damage to the processor, do not touch the bottom of the processor,
especially the contact area.
16. Loosen the two system board thumbscrews.
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17. Using the system board tray handles, slide the tray forward and remove the failed system board.
To replace the component:
1.
Install the spare system board in the server before installing the processor.
CAUTION: Failure to completely open the processor locking lever prevents the processor from
seating during installation, leading to hardware damage.
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2.
Open the processor locking lever and the processor socket retaining bracket. Do not remove the
processor socket cover.
IMPORTANT: Be sure the processor remains inside the processor installation tool.
3.
If the processor has separated from the installation tool, carefully re-insert the processor in the tool.
Handle the processor by the edges only, and do not touch the bottom of the processor, especially the
contact area.
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4.
Align the processor installation tool with the socket, and then install the processor. THE PINS ON THE
SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED.
CAUTION: THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED. To
avoid damage to the system board:
• Never install or remove a processor without using the processor installation tool.
• Do not touch the processor socket contacts.
• Do not tilt or slide the processor when lowering the processor into the socket.
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5.
Press the tabs on the processor installation tool to separate it from the processor, and then remove the
tool.
6.
Close the processor socket retaining bracket and the processor locking lever. The processor socket
cover is automatically ejected. Remove the cover.
CAUTION: Be sure to close the processor socket retaining bracket before closing the processor
locking lever. The lever should close without resistance. Forcing the lever closed can damage the
processor and socket, requiring system board replacement.
7.
8.
Install the processor socket cover onto the processor socket of the failed system board.
Clean the old thermal grease from the heatsink and the top of the processor with the alcohol swab.
Allow the alcohol to evaporate before continuing.
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9.
Apply all the grease to the top of the processor in the following pattern to ensure even distribution.
10. Install the heatsink.
11. Close the heatsink locking levers.
IMPORTANT: Install all components with the same configuration that was used on the failed
system board.
12. Install all components removed from the failed system board.
13. Connect the cables.
14. Install the air baffle.
15. If removed, install the BBWC battery pack or the FBWC capacitor pack.
16. Install fan 5.
17. Install the access panel.
18. Do one of the following:
o
o
Close or install the tower bezel, as needed.
Install the server in the rack.
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19. Power up the server.
After you replace the system board, you must re-enter the server serial number and the product ID.
1.
2.
3.
4.
During the server startup sequence, press the F9 key to access RBSU.
Select the Advanced Options menu.
Select Service Options.
Select Serial Number. The following warnings appear:
WARNING! WARNING! WARNING! The serial number is loaded into the system during
the manufacturing process and should NOT be modified. This option should only
be used by qualified service personnel. This value should always match the
serial number sticker located on the chassis.
Warning: The serial number should ONLY be modified by qualified personnel.
This value should always match the serial number located on the chassis.
5.
6.
7.
Press the Enter key to clear the warning.
Enter the serial number and press the Enter key.
Select Product ID. The following warning appears:
Warning: The Product ID should ONLY be modified by qualified personnel. This
value should always match the Product ID on the chassis.
8.
9.
Enter the product ID and press the Enter key.
Press the Esc key to close the menu.
10. Press the Esc key to exit RBSU.
11. Press the F10 key to confirm exiting RBSU. The server automatically reboots.
Power supply backplane
To remove the component:
1.
2.
3.
Do one of the following:
o
o
4.
5.
6.
7.
8.
9.
Disconnect all power supply backplane cables from the drive cages and system board.
10. Remove the power supply backplane.
Removal and replacement procedures 78
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The cables are not shown for clarity.
To replace the component, reverse the removal procedure.
Removal and replacement procedures 79
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Diagnostic tools
Troubleshooting resources
The HP ProLiant Servers Troubleshooting Guide provides procedures for resolving common problems and
comprehensive courses of action for fault isolation and identification, error message interpretation, issue
resolution, and software maintenance on ProLiant servers and server blades. This guide includes
problem-specific flowcharts to help you navigate complex troubleshooting processes. To view the guide,
select a language:
•
•
•
•
•
•
•
HP Insight Diagnostics
HP Insight Diagnostics is a proactive server management tool, available in both offline and online versions,
that provides diagnostics and troubleshooting capabilities to assist IT administrators who verify server
installations, troubleshoot problems, and perform repair validation.
HP Insight Diagnostics Offline Edition performs various in-depth system and component testing while the OS
is not running. To run this utility, launch the SmartStart CD.
HP Insight Diagnostics Online Edition is a web-based application that captures system configuration and
other related data needed for effective server management. Available in Microsoft® Windows® and Linux
versions, the utility helps to ensure proper system operation.
For more information or to download the utility, refer to the HP website (http://www.hp.com/servers/diags).
HP Insight Diagnostics survey functionality
HP Insight Diagnostics (on page 80) provides survey functionality that gathers critical hardware and software
information on ProLiant servers.
This functionality supports operating systems that may not be supported by the server. For operating systems
If a significant change occurs between data-gathering intervals, the survey function marks the previous
information and overwrites the survey data files to reflect the latest changes in the configuration.
Diagnostic tools 80
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Survey functionality is installed with every SmartStart-assisted HP Insight Diagnostics installation, or it can be
installed through the HP PSP.
NOTE: The current version of SmartStart provides the memory spare part numbers for the server.
Integrated Management Log
The IML records hundreds of events and stores them in an easy-to-view form. The IML timestamps each event
with 1-minute granularity.
You can view recorded events in the IML in several ways, including the following:
•
•
•
From within HP SIM
From within Survey Utility
From within operating system-specific IML viewers
o
o
o
For NetWare: IML Viewer (does not apply to HP ProLiant DL980 Servers)
For Windows®: IML Viewer
For Linux: IML Viewer Application
•
•
From within the iLO 2 user interface
For more information, see the Management CD or DVD in the HP Insight Foundation suite for ProLiant.
HP Insight Remote Support software
HP strongly recommends that you install HP Insight Remote Support software to complete the installation or
upgrade of your product and to enable enhanced delivery of your HP Warranty, HP Care Pack Service, or
HP contractual support agreement. HP Insight Remote Support supplements your monitoring 24 x 7 to ensure
maximum system availability by providing intelligent event diagnosis, and automatic, secure submission of
hardware event notifications to HP, which will initiate a fast and accurate resolution, based on your product’s
service level. Notifications may be sent to your authorized HP Channel Partner for on-site service, if
configured and available in your country. The software is available in two variants:
•
HP Insight Remote Support Standard: This software supports server and storage devices and is
optimized for environments with 1–50 servers. Ideal for customers who can benefit from proactive
notification but do not need proactive service delivery and integration with a management platform.
•
HP Insight Remote Support Advanced: This software provides comprehensive remote monitoring and
proactive service support for nearly all HP servers, storage, network, and SAN environments, plus
selected non-HP servers that have a support obligation with HP. It is integrated with HP Systems Insight
Manager. A dedicated server is recommended to host both HP Systems Insight Manager and HP Insight
Remote Support Advanced.
Details for both versions are available on the HP website (http://www.hp.com/go/insightremotesupport).
Select Insight Remote Support from the menu on the right.
Diagnostic tools 81
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USB support
HP provides both standard USB 2.0 support and legacy USB 2.0 support. Standard support is provided by
the OS through the appropriate USB device drivers. Before the OS loads, HP provides support for USB
devices through legacy USB support, which is enabled by default in the system ROM.
Legacy USB support provides USB functionality in environments where USB support is not available normally.
Specifically, HP provides legacy USB functionality for the following:
•
•
•
•
•
POST
RBSU
Diagnostics
DOS
Operating environments which do not provide native USB support
Diagnostic tools 82
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Component identification
Front panel components
Item
Description
USB connectors (2)
1
2
3
4
5
6
7
8
Drive cage blank
SAS/SATA drives (8)
Front video connector (rack model only)
Systems Insight Display
Removable media bay
DVD-ROM drive
Optical drive blank
Component identification 83
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Front panel LEDs and buttons
Item
Description
Status
Power On/Standby button
and system power LED
Green = Normal (system on)
Amber = System in standby, but power still applied
Off = Power cord not attached or power supply failure
1
Health LED
UID LED
Green = Normal (system on)
Amber = System health is degraded
Red = System health is critical.
Off = Normal (system off)
2
3
Blue = Activated
Flashing blue = System is being managed remotely
Off = Deactivated
Component identification 84
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Systems Insight Display LEDs
The HP Systems Insight Display LEDs represent the system board layout.
Item
Description
Status
Power cap
To determine Power cap status, see
"Systems Insight Display LED combinations
1
AMP Status
DIMM LEDs
All other LEDs
Green = AMP mode enabled
Amber = Failover
Flashing amber = Invalid configuration
Off = AMP mode disabled
2
3
All LEDs flashing = DIMM unseated
Amber = Failure
Off = Normal
IMPORTANT: If more than one DIMM slot LED is illuminated, further troubleshooting is required.
Test each bank of DIMMs by removing all other DIMMs. Isolate the failed DIMM by replacing
each DIMM in a bank with a known working DIMM.
Systems Insight Display LED combinations
When the health LED on the front panel illuminates either amber or red, the server is experiencing a health
event. Combinations of illuminated Systems Insight Display LEDs, the system power LED, and the health LED
indicate system status.
Component identification 85
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Systems Insight Display Health LED
LED and color
System power
LED
Status
Red
Amber
One or more of the following conditions may
exist:
Processor (amber)
•
•
•
•
Processor in socket X has failed.
Processor X is not installed in the socket.
Processor X is unsupported.
ROM detects a failed processor during
POST
Amber
Green
Processor in socket X is in a pre-failure
condition.
Processor (amber)
Red
Green
Green
Green
One or more DIMMs have failed.
DIMM (amber)
Amber
Amber
DIMM in slot X is in a pre-failure condition.
DIMM (amber)
The Health Driver has detected a cautionary
temperature level.
Overtemperature (amber)
Red
Amber
The server has detected a hardware critical
temperature level.
Overtemperature (amber)
Amber
Red
Green
Green
One fan has failed or has been removed.
Fan (amber)
Fan (amber)
Two or more fans have failed or been
removed.
Red
Amber
Power supply (amber)
•
Only one power supply is installed and
that power supply is in standby.
Power supply fault
•
•
System board fault
Amber
Green
Power supply (amber)
•
Redundant power supply is installed and
only one power supply is functional.
AC power cord is not plugged into
redundant power supply.
•
•
•
Redundant power supply fault
Power supply mismatch at POST or
power supply mismatch through hot-plug
addition.
—
—
—
Amber
Standby
Power cap (off)
Flashing green
Amber
Waiting for power
Power cap has been exceeded
Power cap (green)
Power cap (flashing
amber)
—
Green
Power is available
Power cap (green)
IMPORTANT: If more than one DIMM slot LED is illuminated, further troubleshooting is required.
Test each bank of DIMMs by removing all other DIMMs. Isolate the failed DIMM by replacing
each DIMM in a bank with a known working DIMM.
Component identification 86
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Rear panel components
Item
Description
Mouse connector
Keyboard connector
Serial connector
iLO 2 connector
USB connectors (2)
1
2
3
4
5
NIC connectors (4)
6
7
8
PCI expansion slots
Reserved for PCI-X option kit
Video connector
9
Power supply bay 2
10
11
Power supply bay 1 (populated)
Component identification 87
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Rear panel LEDs
Item
Description
Status
UID LED
Blue = Activated
Flashing blue = System is being managed remotely.
Off = Deactivated
1
iLO 2 activity LED
iLO 2 link LED
Green or flashing green = Network activity
Off = No network activity
2
3
4
5
6
Green = Linked to network
Off = No network connection
NIC link LED
Green = Linked to network
Off = No network connection
NIC activity LED
Power supply LED
Green or flashing green = Network activity
Off = No network activity
Green = System has AC power and is powered up.
Off = System has no AC power, the system is off, or the power supply
has failed.
Component identification 88
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System board components
Item
Description
SD card slot
1
Power backplane connector
Processor 1 DIMM slots
Power supply connector
SAS connector B
2
3
4
5
SAS connector A
6
Front panel connector
Systems Insight Display connector
Front video connector
Front USB connector
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
Smart Array P410i memory module
Reserved
System battery
TPM connector
SATA connectors (6)
Slot 1 PCIe x8 (4, 2, 1)
Slot 2 PCIe2 x8 (4, 2, 1)
Slot 3 PCIe2 x16 (16, 8, 4, 2, 1)
System maintenance switch
Slot 4 PCIe2 x8 (4, 2, 1)
Slot 5 PCIe2 x8 (4, 2, 1)
Slot 6 PCIe2 x16 (8, 4, 2, 1)
Slot 7 PCIe2 x8 (4, 2, 1)
Slot 8 PCIe2 x16 (16, 8, 4, 2, 1)
Slot 9 PCIe2 x8 (4, 2, 1)
24
25
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Item
Description
Slot 10 PCIe2 x8 (8, 4, 2, 1)
26
Internal USB connector
27
Processor socket 2
28
29
30
31
Processor 2 DIMM slots
Power supply connector
Processor socket 1 (populated)
DIMM slots
DIMM slots are numbered sequentially (1 through 9) for each processor. The supported AMP modes use the
letter assignments for population guidelines.
DIMM identification
IMPORTANT: This server does not support mixing RDIMMs and UDIMMs. Attempting to mix
these two types causes the server to halt during BIOS initialization.
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The memory subsystem may be populated with either RDIMMs or UDIMMs, but mixing the two types is not
supported. To determine DIMM characteristics, use the label attached to the DIMM and the following
illustration and table.
Item Description
Definition
Size
—
1
2
Rank
1R = Single-rank
2R = Dual-rank
4R = Quad-rank
Data width
x4 = 4-bit
x8 = 8-bit
3
4
5
Memory speed
DIMM type
10600 = 1333-MHz
8500 = 1066-MHz
R = RDIMM (registered)
E = UDIMM (unbuffered with ECC)
For the latest supported memory information, see the QuickSpecs on the HP website (http://www.hp.com).
System maintenance switch
The system maintenance switch (SW1) is a ten-position switch that is used for system configuration.
Position
Description
Function
iLO security
Off = iLO security is enabled.
On = iLO security is disabled.
S1
Configuration
lock
Off = System configuration can be
changed.
On = System configuration is
locked.
S2
Rack/Tower ID
Reserved
Off = Tower
On = Rack
S3
S4
Reserved
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Position
Description
Function
Password
protection
override
Off = No function
On = Clears power-on password
and administrator password
S5
Invalidate
configuration
Off = Normal
On = ROM treats the system
configuration as invalid.
S6
Reserved
Reserved
Reserved
Reserved
Reserved
Reserved
Reserved
Reserved
S7
S8
S9
S10
When the system maintenance switch position 6 is set to the On position, the system is prepared to erase all
system configuration settings from both CMOS and NVRAM.
CAUTION: Clearing CMOS and/or NVRAM deletes configuration information. Be sure to
properly configure the server or data loss could occur.
NMI functionality
An NMI crash dump enables administrators to create crash dump files when a system is hung and not
responding to traditional debug mechanisms.
Crash dump log analysis is an essential part of diagnosing reliability problems, such as hangs in operating
systems, device drivers, and applications. Many crashes freeze a system, and the only available action for
administrators is to cycle the system power. Resetting the system erases any information that could support
problem analysis, but the NMI feature preserves that information by performing a memory dump before a
hard reset.
To force the OS to invoke the NMI handler and generate a crash dump log, the administrator can use the iLO
Virtual NMI feature.
For more information, see the white paper on the HP website
SAS and SATA device numbers
With optional hard drive cages installed, the server supports up to 24 SFF hard drives or up to 14 LFF hard
drives. The server does not support mixing SFF and LFF hard drives.
HP recommends populating hard drive bays starting with the lowest SAS or SATA device number.
Component identification 92
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•
SFF hard drives
•
LFF hard drives
Component identification 93
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SAS and SATA hard drive LEDs
Item
Description
Status
Fault/UID LED
Amber = Drive failure
1
Flashing amber = Fault-process activity
Blue = Unit identification is active
Off = No fault-process activity
Online/activity LED
Green = Drive activity
2
Flashing green = High activity on the drive or
drive is being configured as part of an array
Off = No drive activity
SAS and SATA hard drive LED combinations
Online/activity Fault/UID LED
Interpretation
LED (green)
(amber/blue)
Alternating amber and The drive has failed, or a predictive failure alert has been
On, off, or
flashing
blue
received for this drive; it also has been selected by a management
application.
Steadily blue
The drive is operating normally, and it has been selected by a
management application.
On, off, or
flashing
Amber, flashing
regularly (1 Hz)
A predictive failure alert has been received for this drive.
Replace the drive as soon as possible.
On
Off
The drive is online, but it is not active currently.
On
Amber, flashing
regularly (1 Hz)
Do not remove the drive. Removing a drive may terminate the
current operation and cause data loss.
The drive is part of an array that is undergoing capacity
expansion or stripe migration, but a predictive failure alert has
been received for this drive. To minimize the risk of data loss, do
not replace the drive until the expansion or migration is complete.
Flashing regularly
(1 Hz)
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Online/activity Fault/UID LED
Interpretation
LED (green)
(amber/blue)
Off
Do not remove the drive. Removing a drive may terminate the
current operation and cause data loss.
The drive is rebuilding, or it is part of an array that is undergoing
capacity expansion or stripe migration.
Flashing regularly
(1 Hz)
Amber, flashing
regularly (1 Hz)
The drive is active, but a predictive failure alert has been received
for this drive. Replace the drive as soon as possible.
Flashing
irregularly
Off
The drive is active, and it is operating normally.
Flashing
irregularly
Steadily amber
A critical fault condition has been identified for this drive, and the
controller has placed it offline. Replace the drive as soon as
possible.
Off
Amber, flashing
regularly (1 Hz)
A predictive failure alert has been received for this drive. Replace
the drive as soon as possible.
Off
Off
Off
The drive is offline, a spare, or not configured as part of an array.
Fans
Item
Description
Fan 1
Configuration
Redundant
Primary
1
2
3
4
5
Fan 2
Fan 3
Redundant
Primary
Fan 4
Fan 5
Primary
Component identification 95
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Battery pack LEDs
Item
Color
Description
Green
System Power LED. This LED is on when the system is
powered up and 12 V system power is available. This
power supply is used to maintain the battery charge and
provide supplementary power to the cache microcontroller.
1
Green
Auxiliary Power LED. This LED is on when 3.3V auxiliary
voltage is detected. The auxiliary voltage is used to
preserve BBWC data and is available any time that the
system power cords are connected to a power supply.
2
Amber
Green
Battery Health LED. To interpret the illumination patterns of
this LED, see the following table.
3
4
BBWC Status LED. To interpret the illumination patterns of
this LED, see the following table.
LED3 pattern
LED4 pattern
Interpretation
Flashing (2 Hz)
The system is powered down, and the cache contains data that has not
yet been written to the drives. Restore system power as soon as
possible to prevent data loss.
Off
Data preservation time is extended any time that 3.3 V auxiliary
power is available, as indicated by LED 2. In the absence of auxiliary
power, battery power alone preserves the data. A fully-charged
battery can normally preserve data for at least 2 days.
The battery lifetime also depends on the cache module size. For more
information, see the controller QuickSpecs on the HP website
Double flash, then The cache microcontroller is waiting for the host controller to
pause communicate.
Off
Component identification 96
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LED3 pattern
LED4 pattern
Interpretation
Flashing (1 Hz)
The battery pack is below the minimum charge level and is being
charged. Features that require a battery (such as write cache, capacity
expansion, stripe size migration, and RAID migration) are unavailable
temporarily until charging is complete. The recharge process takes
between 15 minutes and 2 hours, depending on the initial capacity of
the battery.
Off
On
The battery pack is fully charged, and posted write data is stored in the
cache.
Off
Off
The battery pack is fully charged, and no posted write data exists in
the cache.
Off
Flashing (1 Hz)
An alternating green and amber flashing pattern indicates that the
cache microcontroller is executing from within its boot loader and
receiving new flash code from the host controller.
Flashing (1 Hz)
—
—
A short circuit exists across the battery terminals or within the battery
pack. BBWC features are disabled until the battery pack is replaced.
The life expectancy of a battery pack is typically more than 3 years.
On
An open circuit exists across the battery terminals or within the battery
pack. BBWC features are disabled until the battery pack is replaced.
The life expectancy of a battery pack is typically more than 3 years.
Flashing (1 Hz)
FBWC module LEDs
The FBWC module has two single-color LEDs (green and amber). The LEDs are duplicated on the reverse side
of the cache module to facilitate status viewing.
1 Green LED
2 Amber LED
Interpretation
On
On
Off
Off
A backup is in progress.
Off
A restore is in progress.
Flashing (1 Hz)
Flashing (1 Hz)
On
The capacitor pack is charging.
The capacitor pack has completed charging.
One of the following conditions exists:
Flashing (2 Hz)
Alternating with
green LED
Flashing (2 Hz)
Alternating with
amber LED
•
•
The charging process has timed out.
The capacitor pack is not connected.
On
The flash code image failed to load.
On
Component identification 97
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1 Green LED
2 Amber LED
Interpretation
Off
The flash code is corrupt.
Off
Power supply backplane connectors
Connector
BP1
BP2
BP3
P1
Description
Drive bay 1 power cable
Drive bay 2 power cable
Drive bay 3 power cable
Power supply 1 cable
Power supply 2 cable
SATA power cable
P2
P6
SATA power cable
P7
SATA power cable
P8
Video adapter power cable
Data cable
P9
P10
P12
Video adapter power cable
Drive cage jumper location and configuration settings
•
Two-bay LFF backplane
Component identification 98
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•
Six-bay LFF backplane
•
Eight-bay SFF backplane
Drive cage
Installation
Standard
Optional
Optional
Pin setting
No jumper
1-2*
1
2
3
2-3
*Optional drive cages ship with the jumper set across pins 1 and 2.
Component identification 99
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Cabling
Storage device cabling guidelines
CAUTION: To prevent damage to the equipment, be sure that the server is powered down, all
cables are disconnected from the back of the server, and the power cord is disconnected from the
grounded (earthed) AC outlet before installing devices.
CAUTION: To prevent damage to electrical components, properly ground the server before
beginning any installation procedure. Improper grounding can cause electrostatic discharge.
Data cabling
Server data cabling
Item
Description
SATA connector
1
2
SAS connector A
Cabling 100
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Item
Description
SAS connector B
3
4
5
6
DVD-ROM drive
Hard drive cage 1, SAS connector 2
Hard drive cage 1, SAS connector 1
SAS hard drive cabling
Item
Description
Optional SAS controller 1, port 1
Optional SAS controller 1, port 2
Optional SAS controller 2, connector 1
Optional SAS controller 2, connector 2
SAS connector A
1
2
3
4
5
SAS connector B
6
Hard drive cage 3, SAS connector 2
Hard drive cage 3, SAS connector 1
Hard drive cage 2, SAS connector 2
Hard drive cage 2, SAS connector 1
Hard drive cage 1, SAS connector 2
Hard drive cage 1, SAS connector 1
7
8
9
10
11
12
Cabling 101
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Two-bay LFF drive cage cabling
•
Two-bay LFF drive cage cabling to an optional six-bay LFF backplane
Item
Description
Drive cage bay 1 power cable
Drive cage bay 3 power cable
SAS cable (connector A)
SAS cable (connector B)
LED cable
1
2
3
4
5
•
Two-bay LFF drive cage cabling to an optional SAS controller
Cabling 102
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Item
Description
SAS expander card, connectors E and F
SAS expander card, connectors G and H
SAS expander card, connectors A and B
System board SAS connectors A and B
Hard drive cage 3
2
3
4
5
6
7
8
Hard drive cage 2
Hard drive cage 1
Media device data cabling
Item
Description
SATA connectors
Slimline optical drive
DVD-ROM drive
1
2
3
4
Half-height media device
Cabling 106
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Server power cabling (maximum configuration)
The colors are shown for illustration purposes only.
Item
Description
Video card, slot 6
1
Video card, slot 8
2
Power connector
3
Power supply backplane connector
24-pin power connector
Hard drive cage 1
Hard drive cage 2
Half-height media device
DVD-ROM drive
4
5
6
7
8
9
Slimline optical drive
P9 power connector
P12 power connector
10
11
12
Cabling 109
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Hard drive cage power cabling
Item
Description
24-pin power connector
1
2
3
4
5
Power supply backplane connector
Hard drive bay 1 (must use BP1 power cable)
Hard drive bay 2 (must use BP2 power cable)
Hard drive bay 3 (must use BP3 power cable)
Cabling 110
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Specifications
Environmental specifications
Specification
Value
Temperature range*
Operating
10°C to 35°C (50°F to 95°F)
-40°C to 70°C (-40°F to 158°F)
28°C (82.4°F)
Shipping
Maximum wet bulb temperature
Relative humidity
(noncondensing)**
10% to 90%
5% to 95%
Operating
Nonoperating
* All temperature ratings shown are for sea level. An altitude derating of 1°C per 300 m (1.8°F per 1,000 ft) to 3,048
m (10,000 ft) is applicable. No direct sunlight allowed.
** Storage maximum humidity of 95% is based on a maximum temperature of 45°C (113°F). Altitude maximum for
storage corresponds to a pressure minimum of 70 kPa.
Server specifications
Specification
Value
Dimensions
—
Rack model
17.48 cm (6.88 in)
69.93 cm (27.53 in)
48.34 cm (19.03 in)
—
Height
Depth
Width
Tower model
47.04 cm (18.52 in)
73.96 cm (29.12 in)
24.77 cm (9.75 in)
Height
Depth
Width
Weight
—
Weight (when lightly loaded)
Rack
25.00 kg (55.12 lbs)
30.00 kg (66.14 lbs)
46.75 kg (103.06 lbs)
Tower
Weight (maximum)
Power supply specifications
Depending on installed options, the server is configured with one of the following power supplies:
•
HP ProLiant 1200 W Power Supply
Specifications 113
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Specification
Value
Input requirements
100 to 120 VAC, 200 to
240 VAC
Rated input voltage
50 Hz to 60 Hz
Rated input frequency
Rated input current
10 A at 100 VAC
4.9 A at 200 VAC
930 W at 100V AC input
1348 W at 200V AC input
Rated input power
BTUs per hour
3530 at 120V AC input
4600 at 200V to 240V AC input
Power supply output
800 W at 100V AC input
900 W at 120V AC input
1200 W at 200V to 240V AC
input
Rated steady-state power
800 W at 100V AC input
900 W at 120V AC input
1200 W at 200V to 240V AC
input
Maximum peak power
•
HP ProLiant 750 W Power Supply
Specification
Value
Input requirements
100 to 120 VAC, 200 to
240 VAC
Rated input voltage
50 Hz to 60 Hz
Rated input frequency
Rated input current
8.9 A at 100 VAC
4.3 A at 200 VAC
857 W at 100V AC input
824 W at 200V AC input
Rated input power
BTUs per hour
2925 at 100V AC input
2812 at 200V AC input
Power supply output
750 W at 100V to 120V AC input
750 W at 200V to 240V AC input
Rated steady-state power
750 W at 100V to 120V AC input
750 W at 200V to 240V AC input
Maximum peak power
•
HP ProLiant 460 W Power Supply
Specification
Value
Input requirements
100 to 120 VAC, 200 to
240 VAC
Rated input voltage
50 Hz to 60 Hz
Rated input frequency
Rated input current
5.5 A at 100 VAC
2.6 A at 200 VAC
Specifications 114
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526 W at 100V AC input
505 W at 200V AC input
Rated input power
BTUs per hour
1794 at 100V AC input
1725 at 200V AC input
Power supply output
460 W at 100V to 120V AC input
460 W at 200V to 240V AC input
Rated steady-state power
460 W at 100V to 120V AC input
460 W at 200V to 240V AC input
Maximum peak power
Specifications 115
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Acronyms and abbreviations
AMP
Advanced Memory Protection
BBWC
battery-backed write cache
CSR
Customer Self Repair
FBWC
flash-backed write cache
iLO
Integrated Lights-Out
IML
Integrated Management Log
LFF
large form factor
NCQ
Native Command Queuing
NMI
nonmaskable interrupt
NVRAM
nonvolatile memory
PCIe
peripheral component interconnect express
POST
Power-On Self Test
Acronyms and abbreviations 116
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RBSU
ROM-Based Setup Utility
RDIMM
registered dual in-line memory module
SAS
serial attached SCSI
SATA
serial ATA
SFF
small form factor
SIM
Systems Insight Manager
TPM
Trusted Platform Module
UDIMM
unregistered dual in-line memory module
UID
unit identification
Acronyms and abbreviations 117
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Documentation feedback
HP is committed to providing documentation that meets your needs. To help us improve the documentation,
Include the document title and part number, version number, or the URL when submitting your feedback.
Documentation feedback 118
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P
J
K
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R
M
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memory 61
N
Index 120
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