HP Hewlett Packard Printer X585dn User Manual
Officejet Enterprise Color MFP X585/X585 Flow  
User Guide  
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www.hp.com/support/ojcolorMFPX585  
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HP Officejet Enterprise Color MFP X585  
User Guide  
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Copyright and License  
Trademark Credits  
Adobe®, Adobe Photoshop®, Acrobat®, and  
PostScript® are trademarks of Adobe Systems  
Incorporated.  
© 2014 Copyright Hewlett-Packard  
Development Company, L.P.  
Reproduction, adaptation, or translation  
without prior written permission is prohibited,  
except as allowed under the copyright laws.  
Apple and the Apple logo are trademarks of  
Apple Computer, Inc., registered in the U.S. and  
other countries. iPod is a trademark of Apple  
Computer, Inc. iPod is for legal or rightholder-  
authorized copying only. Don't steal music.  
The information contained herein is subject to  
change without notice.  
The only warranties for HP products and  
services are set forth in the express warranty  
statements accompanying such products and  
services. Nothing herein should be construed  
as constituting an additional warranty. HP shall  
not be liable for technical or editorial errors or  
omissions contained herein.  
Microsoft®, Windows®, Windows® XP, and  
Windows Vista® are U.S. registered trademarks  
of Microsoft Corporation.  
UNIX® is a registered trademark of The Open  
Group.  
Part number: B5L04-90904  
Edition 1, 4/2014  
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Table of contents  
1 Product introduction ..................................................................................................................................... 1  
Product comparison .............................................................................................................................................. 2  
Product views ........................................................................................................................................................ 5  
Product front view ............................................................................................................................... 5  
Product back view ............................................................................................................................... 7  
Interface ports ..................................................................................................................................... 8  
Control-panel view .............................................................................................................................. 9  
Product hardware setup and software installation ............................................................................................ 11  
2 Paper trays ................................................................................................................................................. 13  
Understand paper use ......................................................................................................................................... 14  
Configure trays for paper type and size .............................................................................................................. 16  
Configure a tray when loading paper ............................................................................................... 16  
Configure a tray to match print job settings .................................................................................... 16  
Configure a tray by using the control panel ..................................................................................... 17  
Load Tray 1 (multi-purpose tray on left side of the product) ............................................................................ 18  
Load Tray 2 or optional Tray 3 ............................................................................................................................ 19  
3 Parts, supplies, and accessories ................................................................................................................... 21  
Order parts, accessories, and supplies ............................................................................................................... 22  
Ordering ............................................................................................................................................. 22  
Parts and supplies ............................................................................................................................. 22  
Accessories ........................................................................................................................................ 22  
Replace the ink cartridges ................................................................................................................................... 23  
4 Print ........................................................................................................................................................... 27  
Print tasks (Windows) .......................................................................................................................................... 28  
How to print (Windows) ..................................................................................................................... 28  
Automatically print on both sides (Windows) .................................................................................. 29  
Manually print on both sides (Windows) .......................................................................................... 30  
Print multiple pages per sheet (Windows) ....................................................................................... 31  
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Select the paper type (Windows) ...................................................................................................... 32  
Additional print tasks ........................................................................................................................ 32  
Print tasks (Mac OS X) .......................................................................................................................................... 33  
How to print (Mac OS X) ..................................................................................................................... 33  
Automatically print on both sides (Mac OS X) .................................................................................. 33  
Manually print on both sides (Mac OS X) .......................................................................................... 33  
Print multiple pages per sheet (Mac OS X) ....................................................................................... 33  
Select the paper type (Mac OS X) ...................................................................................................... 34  
Additional print tasks ........................................................................................................................ 32  
Store print jobs on the product to print later ...................................................................................................... 35  
Create a stored job (Windows) .......................................................................................................... 35  
Create a stored job (Mac OS X) .......................................................................................................... 36  
Print a stored job ............................................................................................................................... 37  
Delete a stored job ............................................................................................................................ 37  
Mobile printing ..................................................................................................................................................... 38  
HP Wireless Direct and NFC Printing ................................................................................................. 38  
HP ePrint via email ............................................................................................................................ 39  
HP ePrint software ............................................................................................................................ 39  
AirPrint ............................................................................................................................................... 40  
Print from the USB port ....................................................................................................................................... 41  
Enable the USB port for printing ....................................................................................................... 41  
Print USB documents ........................................................................................................................ 41  
5 Copy ........................................................................................................................................................... 43  
Make a copy ......................................................................................................................................................... 44  
Copy on both sides (duplex) ................................................................................................................................ 46  
Copy on both sides automatically ..................................................................................................... 46  
Copy on both sides manually ............................................................................................................ 46  
Optimize copy quality for text or pictures .......................................................................................................... 47  
6 Scan/send ................................................................................................................................................... 49  
Set up Scan to Email ............................................................................................................................................ 50  
Use the E-Mail Setup Wizard ............................................................................................................. 50  
Set up the Scan to Email feature via the HP Embedded Web Server ............................................... 50  
Set up personal and network contacts ............................................................................................. 51  
Add contacts to the address book from the product control panel .............................. 52  
Configure Microsoft Outlook with Google Gmail .............................................................................. 54  
Set up Save to Network Folder ............................................................................................................................ 56  
Use the Save to Network Folder Quick Set Wizard ........................................................................... 56  
Set up Save to Network Folder via the HP Embedded Web Server .................................................. 56  
Complete the destination folder settings ........................................................................................ 57  
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Add Network Folder Path – Save to a standard shared network folder ........................ 57  
Add Network Folder Path – Save to an FTP Server ........................................................ 58  
Send only to folders with read and write access ........................................................... 59  
Allow sending to folders with write-access only ........................................................... 59  
Set up Save to USB ............................................................................................................................................... 60  
Set up Save to SharePoint® (flow models only) ................................................................................................. 61  
Create a Quick Set ................................................................................................................................................ 63  
Send a scanned document to one or more email addresses .............................................................................. 65  
Send email by entering email addresses manually .......................................................................... 65  
Send email by using the address book ............................................................................................. 67  
Send a scanned document to a network folder .................................................................................................. 70  
Use HP Flow CM solution (flow models only) ...................................................................................................... 73  
7 Fax ............................................................................................................................................................. 75  
Set up fax ............................................................................................................................................................. 76  
The first time the product is turned on with a fax accessory installed ........................................... 76  
After initial product hardware setup ................................................................................................ 76  
Change fax configurations .................................................................................................................................. 77  
Fax dialing settings ........................................................................................................................... 77  
General fax send settings ................................................................................................................. 78  
Fax receive settings .......................................................................................................................... 79  
Send a fax ............................................................................................................................................................ 81  
8 Manage the product ..................................................................................................................................... 83  
Configure IP network settings ............................................................................................................................. 84  
Printer sharing disclaimer ................................................................................................................. 84  
View or change network settings ..................................................................................................... 84  
Rename the product on a network ................................................................................................... 84  
Manually configure IPv4 TCP/IP parameters from the control panel .............................................. 85  
Manually configure IPv6 TCP/IP parameters from the control panel .............................................. 85  
HP Embedded Web Server ................................................................................................................................... 87  
How to access the HP Embedded Web Server (EWS) ........................................................................ 87  
HP Embedded Web Server features .................................................................................................. 87  
Information tab ............................................................................................................... 88  
General tab ...................................................................................................................... 88  
Print tab or Copy/Print tab ............................................................................................. 89  
Scan/Digital Send tab (MFP models only) ...................................................................... 90  
Fax tab (MFP models only) ............................................................................................. 91  
Troubleshooting tab ....................................................................................................... 91  
Security tab ..................................................................................................................... 92  
HP Web Services tab ....................................................................................................... 92  
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Networking tab ............................................................................................................... 92  
Other Links list ................................................................................................................ 94  
HP Utility for Mac OS X ......................................................................................................................................... 95  
Open HP Utility .................................................................................................................................. 95  
HP Utility features ............................................................................................................................. 95  
HP Web Jetadmin ................................................................................................................................................. 97  
Economy settings ................................................................................................................................................ 98  
Optimize speed or energy usage ...................................................................................................... 98  
Set Sleep mode ................................................................................................................................. 98  
Set the Sleep Schedule ...................................................................................................................... 98  
Product security features ..................................................................................................................................100  
Security statements ........................................................................................................................100  
IP Security ....................................................................................................................................... 100  
Sign in to the product ......................................................................................................................100  
Assign a system password ..............................................................................................................100  
Encryption support: HP High Performance Secure Hard Disks ...................................................... 101  
Lock the formatter ..........................................................................................................................101  
Software and firmware updates ....................................................................................................................... 102  
9 Solve general problems .............................................................................................................................. 103  
Restore factory-set defaults .............................................................................................................................104  
Control panel help system ................................................................................................................................ 105  
A “Cartridge is low” or “Cartridge is very low” message displays on the product control panel .................... 106  
Change the “Very Low” settings ..................................................................................................... 106  
For products with fax capability ...................................................................................106  
Order supplies ................................................................................................................................. 107  
Product does not pick up paper or misfeeds .................................................................................................... 108  
The product does not pick up paper ............................................................................................... 108  
The product picks up multiple sheets of paper ..............................................................................108  
The document feeder jams, skews, or picks up multiple sheets of paper .................................... 108  
Clear jams .......................................................................................................................................................... 110  
Auto-navigation for clearing jams ..................................................................................................110  
Experiencing frequent or recurring paper jams? ............................................................................110  
Clear jams in the output bin ............................................................................................................111  
Clear jams in Tray 1 (multipurpose tray) ........................................................................................112  
Clear jams in the left door ...............................................................................................................115  
Clear jams in the ink collection unit area ........................................................................................116  
Clear jams in Tray 2 .........................................................................................................................119  
Clear jams in optional Tray 3 .......................................................................................................... 120  
Clear jams in the document feeder .................................................................................................122  
Improve print quality .........................................................................................................................................127  
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Print from a different software program ....................................................................................... 127  
Check the paper-type setting for the print job ............................................................................... 127  
Check the paper type setting (Windows) ..................................................................... 127  
Check the paper type setting (Mac OS X) ..................................................................... 128  
Check ink cartridge status .............................................................................................................. 128  
Clean the product ............................................................................................................................ 128  
Print a cleaning page .................................................................................................... 128  
Clean the printhead ...................................................................................................... 129  
Resolve ink smears ....................................................................................................... 129  
Check the scanner glass for dirt and smudges ............................................................ 129  
Visually inspect the ink cartridge ................................................................................................... 130  
Check paper and the printing environment .................................................................................... 131  
Step one: Use paper that meets HP specifications ...................................................... 131  
Step two: Check the environment ................................................................................ 131  
Step three: Set the individual tray alignment .............................................................. 132  
Calibrate the product to align the colors ........................................................................................ 132  
Check other print job settings ......................................................................................................... 132  
Adjust color settings (Windows) ................................................................................... 133  
Try a different print driver .............................................................................................................. 134  
Improve copy image quality .............................................................................................................................. 135  
Check the scanner glass for dirt and smudges ............................................................................... 135  
Calibrate the scanner ...................................................................................................................... 136  
Check the paper settings ................................................................................................................ 137  
Check the paper size and type configuration ............................................................... 137  
Select the tray to use for the copy ............................................................................... 137  
Check the image-adjustment settings ........................................................................................... 137  
Optimize copy quality for text or pictures ...................................................................................... 137  
Edge-to-edge copying .................................................................................................................... 138  
Clean the pickup rollers and separation pad in the document feeder ........................................... 138  
Improve scan image quality .............................................................................................................................. 140  
Check the scanner glass for dirt and smudges ............................................................................... 140  
Check the scan/send settings from the product control panel ..................................................... 141  
Check the resolution settings ....................................................................................... 141  
Check the color settings ............................................................................................... 142  
Check the image-adjustment settings ......................................................................... 142  
Optimize scan quality for text or pictures ................................................................... 142  
Check the output-quality settings ............................................................................... 143  
Clean the pickup rollers and separation pad in the document feeder ........................................... 143  
Improve fax image quality ................................................................................................................................ 145  
Check the scanner glass for dirt and smudges ............................................................................... 145  
Check the send-fax resolution settings ......................................................................................... 146  
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Check the image-adjustment settings ........................................................................................... 147  
Optimize fax quality for text or pictures ........................................................................................ 147  
Check the error-correction settings ............................................................................................... 147  
Send to a different fax machine ..................................................................................................... 148  
Clean the pickup rollers and separation pad in the document feeder ........................................... 148  
Check the fit-to-page setting ......................................................................................................... 149  
Check the sender's fax machine ..................................................................................................... 149  
Solve wired network problems ......................................................................................................................... 150  
Poor physical connection ................................................................................................................ 150  
The computer is using the incorrect IP address for the product ................................................... 150  
The computer is unable to communicate with the product ........................................................... 150  
The product is using incorrect link and duplex settings for the network ...................................... 151  
New software programs might be causing compatibility problems ............................................. 151  
The computer or workstation might be set up incorrectly ............................................................ 151  
The product is disabled, or other network settings are incorrect ................................................. 151  
Solve fax problems ............................................................................................................................................ 152  
Checklist for solving fax problems ................................................................................................. 152  
What type of phone line are you using? ....................................................................... 152  
Are you using a surge-protection device? .................................................................... 152  
Are you using a phone company voice-messaging service or an answering  
machine? ....................................................................................................................... 152  
Does your phone line have a call-waiting feature? ..................................................... 153  
Check fax accessory status .......................................................................................... 153  
General fax problems ...................................................................................................................... 154  
The fax failed to send ................................................................................................... 154  
An Out of Memory status message displays on the product control panel ................ 154  
Print quality of a photo is poor or prints as a gray box ............................................... 154  
You touched the Stop button to cancel a fax, but the fax was still sent ..................... 154  
No fax address book button displays ........................................................................... 154  
Not able to locate the Fax settings in HP Web Jetadmin ............................................. 154  
The header is appended to the top of the page when the overlay option is  
enabled ......................................................................................................................... 154  
A mix of names and numbers is in the recipients box ................................................. 154  
A one-page fax prints as two pages ............................................................................. 155  
A document stops in the document feeder in the middle of faxing ............................ 155  
The volume for sounds coming from the fax accessory is too high or too low .......... 155  
Index ........................................................................................................................................................... 157  
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1 Product introduction  
●
●
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Product comparison  
Product views  
Product hardware setup and software installation  
For more information:  
In the US, go to www.hp.com/support/ojcolorMFPX585.  
Outside the US, go to www.hp.com/support. Select your country/region. Click Troubleshooting. Enter the  
product name, and then select Search.  
HP's all-inclusive help for your product includes the following information:  
●
●
●
●
●
●
Install and configure  
Learn and use  
Solve problems  
Download software updates  
Join support forums  
Find warranty and regulatory information  
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Product comparison  
Model name  
X585dn model  
B5L04A  
X585f model  
B5L05A  
X585z model  
B5L06A  
Model number  
Paper handling  
Tray 1 (50-sheet capacity)  
Tray 2 (500-sheet capacity)  
Automatic duplex printing  
Connectivity  
10/100/1000 Ethernet LAN connection with  
IPv4 and IPv6  
Easy-access USB port for printing and  
scanning without a computer and  
upgrading the firmware  
Wireless direct accessory for “touch”  
printing from mobile devices (optional on  
some printers)  
Storage  
HP High-Performance Secure Hard Disk  
Touchscreen control panel  
Control-panel display and  
input  
Retractable keyboard  
Print  
Prints up to 42 pages per minute (ppm) on  
A4 or Letter-size paper in Professional  
mode, up to 70 ppm in General Office mode,  
and up to 15 ppm in Presentation mode  
Easy-access USB printing (no computer  
required)  
Wireless direct accessory for “touch”  
printing from mobile devices (optional on  
some printers)  
Mobile printing using the following:  
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HP ePrint via email  
HP ePrint App  
HP ePrint Software1  
HP ePrint Enterprise  
HP ePrint Home & Biz App  
Google Cloud Print  
AirPrint  
NOTE: Get more information on mobility  
solutions at the following links:  
www.hp.com/go/mobileprinting;  
www.hpconnected.com; www.hp.com/go/  
LaserJetMobilePrinting  
Fax  
2
Chapter 1 Product introduction  
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Model name  
X585dn model  
B5L04A  
X585f model  
B5L05A  
X585z model  
B5L06A  
Model number  
Copy and Scan  
Copies and scans 45 ppm on A4 and Letter-  
size paper, can scan up to 60 ppm in lower  
resolution settings  
Easy-access USB copying and scanning (no  
computer required)  
50-page document feeder  
100-page document feeder with electronic  
duplex copying and scanning and multi-pick  
detection  
Digital Send  
Send to E-mail, Save to USB, and Save to  
Network Folder options  
Save to SharePoint® option  
Supported operating  
systems23  
Windows XP SP3 or later, 32-bit and 64-bit  
NOTE: The software installer does not  
support the 64-bit version, but the print  
driver supports it.  
NOTE: Microsoft retired mainstream  
support for Windows XP in April 2009. HP  
will continue to provide best-effort support  
for the discontinued XP operating system.  
Windows Vista, 32-bit and 64-bit  
NOTE: Windows Vista Starter is not  
supported by the software installer or the  
print driver.  
Windows 7, SP1 or later, 32-bit and 64-bit  
Windows 8, 32-bit and 64-bit  
Windows 8.1, 32-bit and 64-bit  
Windows 2003 Server SP2 or later, 32-bit  
and 64-bit  
NOTE: The software installer does not  
support the 64-bit version, but the print  
driver supports it.  
NOTE: Microsoft retired mainstream  
support for Windows Server 2003 in July  
2010. HP will continue to provide best-  
effort support for the discontinued Server  
2003 operating system.  
Windows Server 2008, 32-bit and 64-bit  
Windows Server 2008 R2, 64-bit  
Windows Server 2012, 64-bit  
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Model name  
X585dn model  
B5L04A  
X585f model  
B5L05A  
X585z model  
B5L06A  
Model number  
Mac OS X 10.6, OS X 10.7 Lion, OS X 10.8  
Mountain Lion, and OS X 10.9 Mavericks  
1
2
The HP ePrint Software supports the following operating systems: Windows Vista® (32-bit and 64-bit); Windows 7 (32-bit and 64-  
bit); Windows 8 (32-bit and 64-bit); and Mac OS X 10.6, OS X 10.7 Lion, OS X 10.8 Mountain Lion, and OS X 10.9 Mavericks.  
The list of supported operating systems applies to the Windows PCL 6, UPD PCL 6, UPD PCL 5, UPD PS, and Mac print drivers and to  
the in-box software installation CD. For a current list of supported operating systems, go to www.hp.com/support/ojcolorMFPX585  
for HP's all-inclusive help for your product. If you are located outside the US, go to www.hp.com/support, select a country/region,  
click Drivers & Software, and then provide the product name or number. In the Download Options area, click Drivers, Software &  
Firmware.  
The HP Software Installer CD installs the HP PCL 6 driver for Windows operating systems along with other optional software. Mac  
installer software is not included on the CD. The CD provides steps to download the Mac installer software from www.hp.com. Go to  
www.hp.com/support, select the country/region, and then click Drivers & Software. Enter a product name or number. In the  
Download Options area, click Drivers, Software & Firmware. Click the operating system version, and then click the Download  
button.  
3
NOTE: The latest operating system support can be found online at: www.hp.com/support/ojcolorMFPX585.  
NOTE: For downloads of, and more information about, the HP UPD Postscript, PCL 5, and PCL 6 drivers, see  
www.hp.com/go/upd.  
UPD PCL 5 is not supported for Windows operating systems. For additional details on client and server  
operating systems for the HP UPD, go to www.hp.com/go/upd, and then click the Specifications tab.  
NOTE: For more information about mobile printing solutions, go to www.hp.com/go/mobileprinting;  
www.hpconnected.com; or www.hp.com/go/LaserJetMobilePrinting.  
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Product views  
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Product front view  
Product back view  
Interface ports  
Control-panel view  
Product front view  
2
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12  
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Document feeder/scanner assembly  
Document feeder input tray  
Document-feeder output bin  
Output bin extension  
Output bin  
2
3
4
5
6
Output ejector flap  
Tray 2  
7
8
On/off button  
9
Ink cartridge door  
10  
X585z models only: keyboard (pull the keyboard straight out to use it)  
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11  
12  
Hardware integration pocket (HIP — for connecting accessory and third-party devices)  
Control panel with color touchscreen display (tilts up for easier viewing)  
6
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Product back view  
1
2
9
8
7
6
5
3
4
1
2
3
4
5
6
7
8
9
Document feeder cover (access for clearing jams or cleaning rollers)  
Left door (access for clearing jams and the ink collection unit)  
Tray 1 (multipurpose tray)  
Fax port (fax models only)  
Cable lock slot  
Model and serial number label  
Interface ports  
Formatter (contains the interface ports)  
Power connection  
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Interface ports  
1
2
3
4
5
1
2
3
4
5
USB device port accepts a USB cable from a computer (alternative to network and wireless connections).  
Ethernet port  
Foreign interface harness (FIH) port  
USB host port accepts USB storage devices for Plug and Print  
Fax port (fax models only)  
8
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Control-panel view  
The Home screen provides access to the product features and indicates the current status of the product.  
You can return to the Home screen at any time by touching the Home button on the left side of the product  
control panel. You can also touch the Home button in the upper-left corner of most screens.  
NOTE: The features that appear on the Home screen can vary, depending on the product configuration.  
4 5 6 7 8 9 10 11  
3
12  
2
1
13  
Network Folder  
14  
enter  
caps lock  
A
S
D
F
G
H
J
K
L
;
16  
?
shift  
shift  
Z
X
C
V
B
N
M
,
.
/
15  
alt  
@
alt  
1
2
3
Home button  
Touch to return to the product Home screen at any time.  
Touch the Refresh button to clear changes and restore the default settings.  
Touch the Sign In button to access secured features.  
Refresh button  
Sign In or Sign Out  
button  
Touch the Sign Out button to sign out of the product if you have signed in for access to secured  
features. After you sign out, the product restores all options to the default settings.  
4
5
HP logo or Home button  
Stop button  
On any screen other than the Home screen, the HP logo changes to a Home  
Home button to return to the Home screen.  
button. Touch the  
Touch the Stop button to pause the current job. The Job Status screen opens, and then you can  
cancel or continue the job.  
6
7
8
Start button  
Touch the Start button to start a copy job.  
Product status  
The status line provides information about the overall product status.  
Touch the Language Selection button to select the language for the control-panel display.  
Language Selection  
button  
9
Sleep button  
Network button  
Help button  
Copies field  
Scroll bar  
Touch the Sleep button to put the product into Sleep mode.  
10  
11  
12  
13  
Touch the Network button to find information about the network connection.  
Touch the Help button to open the embedded help system.  
The Copies field indicates the number of copies that the product is set to make.  
Touch the up or down arrows on the scroll bar to see the complete list of available features.  
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14  
Features  
Depending on the product configuration, the features that appear in this area can include any of the  
following items:  
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Quick Sets  
Copy  
E-mail  
Fax  
Save to USB  
Save to Network Folder  
Save to Device Memory  
Retrieve from USB  
Retrieve from Device Memory  
Save to SharePoint®  
Job Status  
Supplies  
Trays  
Administration  
Device Maintenance  
15  
16  
Keyboard (X585z  
models only)  
The X585z model includes a physical keyboard. The keys are mapped to your language in the same  
way the virtual keyboard on the product control panel is mapped. If you select a different keyboard  
layout for the virtual keyboard, the keys on the physical keyboard are remapped to match the new  
settings.  
Easy-access USB port  
Insert a USB flash drive for printing and scanning without a computer or to update the product  
firmware.  
NOTE: An administrator must enable this port before use.  
10 Chapter 1 Product introduction  
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Product hardware setup and software installation  
For basic setup instructions, see the Hardware Installation Guide that came with the product. For additional  
instructions, go to HP support on the Web.  
In the US, go to www.hp.com/support/ojcolorMFPX585 for HP's all-inclusive help for your product.  
Outside the US, follow these steps:  
1. Go to www.hp.com/support.  
2. Select your country/region.  
3. Click Troubleshooting.  
4. Enter the product name (HP Officejet Enterprise Color MFP X585), and then select Search.  
Find the following support:  
●
●
●
●
●
●
Install and configure  
Learn and use  
Solve problems  
Download software updates  
Join support forums  
Find warranty and regulatory information  
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12 Chapter 1 Product introduction  
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2 Paper trays  
●
●
●
●
Understand paper use  
Configure trays for paper type and size  
Load Tray 1 (multi-purpose tray on left side of the product)  
Load Tray 2 or optional Tray 3  
For more information:  
In the US, go to www.hp.com/support/ojcolorMFPX585.  
Outside the US, go to www.hp.com/support. Select your country/region. Click Troubleshooting. Enter the  
product name, and then select Search.  
HP's all-inclusive help for your product includes the following information:  
●
●
●
●
●
●
Install and configure  
Learn and use  
Solve problems  
Download software updates  
Join support forums  
Find warranty and regulatory information  
ENWW  
13  
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Understand paper use  
HP Officejet inks for business are specifically developed for use with HP printheads. Unique ink formulations  
help extend the life of the printheads and enhance reliability. When used with ColorLok® paper, these inks  
provide laser-like color output.  
This product supports a variety of paper and other print media. Paper or print media that does not meet the  
following guidelines might cause poor print quality, increased jams, and premature wear on the product.  
It is possible for paper to meet all of these guidelines and still not produce satisfactory results. This might be  
the result of improper handling, unacceptable temperature and/or humidity levels, or other variables over  
which Hewlett-Packard has no control.  
CAUTION: Using paper or print media that does not meet Hewlett-Packard's specifications might cause  
problems for the product, requiring repair. This repair is not covered by the Hewlett-Packard warranty or  
service agreements.  
●
●
●
For best results, use only HP-brand paper and print media designed for inkjet printers or multiuse.  
Use paper or print media made for inkjet printers.  
Hewlett-Packard Company cannot recommend the use of other brands of media because HP cannot  
control their quality.  
NOTE: Based on HP internal testing using a range of plain papers, HP highly recommends using papers with  
the ColorLok® logo for this product. For details, go to www.hp.com/go/printpermanence.  
Use the following guidelines to obtain satisfactory results when using special paper or print media. Set the  
paper type and size in the printer driver to obtain the best results.  
Media type  
Do  
●
Do not  
●
●
Envelopes  
Store envelopes flat.  
Do not use envelopes that are  
wrinkled, nicked, stuck together, or  
otherwise damaged.  
●
Use envelopes where the seam  
extends all the way to the corner of  
the envelope.  
Do not use envelopes that have  
clasps, snaps, windows, or coated  
linings.  
Labels  
●
Use only labels that have no exposed  
backing between them.  
●
●
Do not use labels that have wrinkles  
or bubbles, or are damaged.  
●
●
●
Use labels that lie flat.  
Do not print partial sheets of labels.  
Use only full sheets of labels.  
●
Letterhead or preprinted forms  
Use only letterhead or forms  
approved for use in inkjet printers.  
Do not use raised or metallic  
letterhead.  
14 Chapter 2 Paper trays  
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Media type  
Do  
Do not  
●
●
Heavy paper  
Use only heavy paper that is  
approved for use in inkjet printers  
and meets the weight specifications  
for this product.  
Do not use paper that is heavier than  
the recommended media  
specification for this product unless it  
is HP paper that has been approved  
for use in this product.  
Glossy or coated paper  
●
●
●
Use only glossy or coated paper that  
is approved for use in inkjet printers.  
●
Do not use glossy or coated paper  
designed for use in laser products.  
Using laser printer glossy media can  
result in ink puddling on the page and  
covering the internal parts of the  
product.  
Print on the correct side of this type  
of paper.  
Do not attempt to duplex print on  
this type of paper.  
●
●
Printing on the incorrect side of this  
type of paper can lead to puddling  
and product contamination from  
excess ink.  
Duplex printing on this type of paper  
can lead to smearing and product  
contamination.  
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Configure trays for paper type and size  
By default, the product pulls paper from Tray 2. If Tray 2 is empty, the product pulls paper from Tray 1, or  
Tray 3 if it is installed. Configuring a tray on this product changes the speed settings to obtain the best print  
quality for the type of paper that you are using. If you are using special paper for all or most print jobs on the  
product, change this default tray setting on the product.  
The following table lists possible ways you can use the tray settings to meet your printing needs.  
Paper use  
Configure the product  
Print  
Load Tray 1 and one other tray with the  
same paper, and have the product pick  
paper from one tray if the other one is  
empty.  
Load paper in Tray 1. No configuration is  
needed, if the default settings for type and  
size have not been changed.  
From the software program, print the job.  
Occasionally use special paper, such as  
heavy paper or letterhead, from a tray that  
usually contains plain paper.  
Load special paper in Tray 1.  
From the software program print dialog,  
choose the paper type that matches the  
special paper loaded in the tray before  
sending the print job. Select Tray 1 as the  
paper source from the Paper Quality tab  
(Windows) or Paper Feed menu (Mac).  
Frequently use special paper, such as  
heavy paper or letterhead, from one tray.  
Load special paper in Tray 1, and configure From the software program print dialog,  
the tray for the paper type.  
choose the paper type that matches the  
special paper loaded in the tray before  
sending the print job. Select Tray 1 as the  
paper source from the Paper Quality tab  
(Windows) or Paper Feed menu (Mac).  
Configure a tray when loading paper  
1. Load paper in the tray.  
2. The tray configuration message displays on the product control panel.  
3. Touch the OK button to accept the detected type and size, or touch the Modify button to choose a  
different paper size or type.  
4. Select the correct type and size, and then touch the OK button.  
Configure a tray to match print job settings  
1. In the software program, specify the source tray, the paper size, and the paper type.  
2. Send the job to the product.  
If the tray needs to be configured, a tray configuration message displays on the product control panel.  
3. Load the tray with the specified type and size of paper, and then close the tray.  
4. Touch the OK button to accept the detected type and size, or touch the Modify button to choose a  
different paper size or type.  
5. Select the correct type and size, and then touch the OK button.  
16 Chapter 2 Paper trays  
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Configure a tray by using the control panel  
You can also configure the trays for type and size without a prompt from the product.  
1. From the Home screen on the product control panel, scroll to and touch the Trays button.  
2. Touch the line for the tray that you want to configure, and then touch the Modify button.  
3. Select the paper type and size from the lists of options.  
4. Touch the OK button to save your selection.  
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Load Tray 1 (multi-purpose tray on left side of the product)  
1. Open Tray 1.  
2. Pull out the tray extension.  
3. Extend the paper guides fully and then load the  
paper stack into Tray 1. Adjust the paper guides  
to the size of the paper.  
NOTE: Place the paper into Tray 1 with the side  
to be printed on face-down and the top of page  
on the side of the tray closest to the product.  
18 Chapter 2 Paper trays  
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Load Tray 2 or optional Tray 3  
1. Pull the tray out of the product.  
2. Slide open the paper length and width guides.  
3. Place the paper in the tray and make sure that it  
is flat at all four corners. Slide the side paper  
width guides so that they align with the paper-  
size marking in the bottom of the tray. Slide the  
front paper length guide so that it pushes the  
stack of paper against the back of the tray.  
NOTE: Place the paper into the tray with the  
side to be printed on face-up.  
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4. Push down on the paper to make sure that the  
paper stack is below the paper limit tabs on the  
side of the tray.  
5. Slide the tray into the product.  
NOTE: To close the tray, push in the middle or  
with even pressure on both sides. Avoid pushing  
on one side only.  
20 Chapter 2 Paper trays  
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3 Parts, supplies, and accessories  
●
●
Order parts, accessories, and supplies  
Replace the ink cartridges  
For more information:  
In the US, go to www.hp.com/support/ojcolorMFPX585.  
Outside the US, go to www.hp.com/support. Select your country/region. Click Troubleshooting. Enter the  
product name, and then select Search.  
HP's all-inclusive help for your product includes the following information:  
●
●
●
●
●
●
Install and configure  
Learn and use  
Solve problems  
Download software updates  
Join support forums  
Find warranty and regulatory information  
ENWW  
21  
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Order parts, accessories, and supplies  
Ordering  
Order supplies and paper  
www.hp.com/go/suresupply  
Order genuine HP parts or accessories  
Order through service or support providers  
Order using the HP Embedded Web Server (EWS)  
www.hp.com/buy/parts  
Contact an HP-authorized service or support provider.  
To access, in a supported Web browser on your computer, enter the  
product IP address or host name in the address/URL field. The EWS  
contains a link to the HP SureSupply Web site, which provides options  
for purchasing Original HP supplies.  
Parts and supplies  
The following parts are available for the product.  
Item  
Part number  
Cartridge number Description  
Ink cartridges  
D8J10A  
HP 980A  
HP 980A  
HP 980A  
HP 980A  
Standard-capacity black ink cartridge with HP Officejet  
pigment ink  
D8J07A  
D8J09A  
D8J08A  
B5L09A  
Standard-capacity cyan ink cartridge with HP Officejet  
pigment ink  
Standard-capacity yellow ink cartridge with HP Officejet  
pigment ink  
Standard-capacity magenta ink cartridge with HP Officejet  
pigment ink  
Ink collection unit  
HP Officejet Enterprise ink collection unit and duplex module  
NOTE: For information about the yield for the cartridges, see www.hp.com/go/pageyield. Actual yield  
depends on specific use.  
Accessories  
The following accessories are available for the product.  
Item  
Part number  
B5L07A  
Description  
Paper-handling accessory  
Product cabinet and stand  
Network accessory  
Fax accessory  
HP Officejet Enterprise 500-sheet paper tray (optional Tray 3)  
HP Officejet Enterprise printer cabinet and stand  
HP NFC/Wireless Direct Accessory  
HP MFP Analog Fax Accessory 500  
2-meter A-to-B cable  
B5L08A  
J8029A  
CC487A  
USB cable  
8121-0868  
22 Chapter 3 Parts, supplies, and accessories  
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Replace the ink cartridges  
The product uses four colors and has a different ink cartridge for each color: yellow (Y), cyan (C), magenta  
(M), and black (K).  
1. Open the ink cartridge door.  
2. Push the old ink cartridge inward to unlock it.  
3. Grasp the edge of the old ink cartridge and then  
pull the cartridge straight out to remove it.  
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4. Remove the new ink cartridge from the  
packaging.  
C
980  
5. Do not touch the gold-colored metal contacts of  
the ink cartridge. Fingerprints on the contacts can  
cause print-quality problems.  
C
98  
0
6. Insert the new ink cartridge into the product.  
Push the cartridge until it “clicks” into place.  
24 Chapter 3 Parts, supplies, and accessories  
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7. Close the ink cartridge door.  
8. Place the old cartridge in the box and refer to  
information about recycling used ink cartridges  
on the ink cartridge box.  
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4 Print  
●
●
●
●
●
Print tasks (Windows)  
Print tasks (Mac OS X)  
Store print jobs on the product to print later  
Mobile printing  
Print from the USB port  
For more information:  
In the US, go to www.hp.com/support/ojcolorMFPX585.  
Outside the US, go to www.hp.com/support. Select your country/region. Click Troubleshooting. Enter the  
product name, and then select Search.  
HP's all-inclusive help for your product includes the following information:  
●
●
●
●
●
●
Install and configure  
Learn and use  
Solve problems  
Download software updates  
Join support forums  
Find warranty and regulatory information  
ENWW  
27  
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Print tasks (Windows)  
How to print (Windows)  
The following procedure describes the basic printing process for Windows.  
1. From the software program, select the Print option.  
2. Select the product from the list of printers. To change settings, click or tap the Properties or  
Preferences button to open the print driver.  
NOTE: The name of the button varies for different software programs.  
3. Click or tap the tabs in the print driver to configure the available options. For example, set the paper  
orientation on the Finishing tab, and set the paper source, paper type, paper size, and quality settings  
on the Paper/Quality tab.  
4. Click or tap the OK button to return to the Print dialog box. Select the number of copies to print from  
this screen.  
5. Click or tap the OK button to print the job.  
28 Chapter 4 Print  
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Automatically print on both sides (Windows)  
Use this procedure for products that have an automatic duplexer installed. If the product does not have an  
automatic duplexer installed, or to print on paper types that the duplexer does not support, you can print on  
both sides manually.  
1. From the software program, select the Print option.  
2. Select the product from the list of printers, and then click or tap the Properties or Preferences button  
to open the print driver.  
NOTE: The name of the button varies for different software programs.  
3. Click or tap the Finishing tab.  
4. Select the Print on both sides check box. Click the OK button to close the Document Properties dialog  
box.  
5. In the Print dialog box, click the OK button to print the job.  
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Manually print on both sides (Windows)  
Use this procedure for products that do not have an automatic duplexer installed or to print on paper that the  
duplexer does not support.  
1. From the software program, select the Print option.  
2. Select the product from the list of printers, and then click or tap the Properties or Preferences button  
to open the print driver.  
NOTE: The name of the button varies for different software programs.  
3. Click or tap the Finishing tab.  
4. Select the Print on both sides (manually) check box. Click the OK button to print the first side of the  
job.  
5. Retrieve the printed stack from the output bin, and place it in Tray 1.  
6. If prompted, touch the appropriate control panel button to continue.  
30 Chapter 4 Print  
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Print multiple pages per sheet (Windows)  
1. From the software program, select the Print option.  
2. Select the product from the list of printers, and then click or tap the Properties or Preferences button  
to open the print driver.  
NOTE: The name of the button varies for different software programs.  
3. Click or tap the Finishing tab.  
4. Select the number of pages per sheet from the Pages per sheet drop-down list.  
5. Select the correct Print page borders, Page order, and Orientation options. Click the OK button to close  
the Document Properties dialog box.  
6. In the Print dialog box, click the OK button to print the job.  
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Select the paper type (Windows)  
1. From the software program, select the Print option.  
2. Select the product from the list of printers, and then click or tap the Properties or Preferences button  
to open the print driver.  
NOTE: The name of the button varies for different software programs.  
3. Click or tap the Paper/Quality tab.  
4. From the Paper type drop-down list, click the More... option.  
5. Expand the list of Type is: options.  
6. Expand the category of paper types that best describes your paper.  
7. Select the option for the type of paper you are using, and then click the OK button.  
8. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK  
button to print the job.  
Additional print tasks  
In the US, go to www.hp.com/support/ojcolorMFPX585.  
Outside the US, go to www.hp.com/support. Select your country/region. Click Troubleshooting. Enter the  
product name, and then select Search.  
Instructions are available for performing specific print tasks, such as the following:  
●
●
●
●
●
●
●
Create and use printing shortcuts or presets  
Select the paper size, or use a custom paper size  
Select the page orientation  
Create a booklet  
Scale a document to fit a specific paper size  
Print the first or last pages of the document on different paper  
Print watermarks on a document  
32 Chapter 4 Print  
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Print tasks (Mac OS X)  
How to print (Mac OS X)  
The following procedure describes the basic printing process for Mac OS X.  
1. Click the File menu, and then click the Print option.  
2. In the Printer menu, select the product.  
3. Open the menus drop-down list or click Show Details, and then select other menus to adjust the print  
settings.  
4. Click the Print button.  
Automatically print on both sides (Mac OS X)  
NOTE: This feature is available if you install the HP print driver. It might not be available if you are using  
AirPrint.  
1. Click the File menu, and then click the Print option.  
2. In the Printer menu, select the product.  
3. Open the menus drop-down list or click Show Details, and then click the Layout menu.  
4. Select a binding option from the Two-Sided drop-down list.  
5. Click the Print button.  
Manually print on both sides (Mac OS X)  
NOTE: This feature is available if you install the HP print driver. It might not be available if you are using  
AirPrint.  
1. Click the File menu, and then click the Print option.  
2. In the Printer menu, select this product.  
3. Open the menus drop-down list or click Show Details, and then click the Manual Duplex menu.  
4. Click the Manual Duplex box, and select a binding option.  
5. Click the Print button.  
6. Go to the product, and remove any blank paper that is in Tray 1.  
7. Retrieve the printed stack from the output bin and place it with the printed-side facing down in the input  
tray.  
8. If prompted, touch the appropriate control panel button to continue.  
Print multiple pages per sheet (Mac OS X)  
1. Click the File menu, and then click the Print option.  
2. In the Printer menu, select the product.  
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3. Open the menus drop-down list or click Show Details, and then click the Layout menu.  
4. From the Pages per Sheet drop-down list, select the number of pages that you want to print on each  
sheet.  
5. In the Layout Direction area, select the order and placement of the pages on the sheet.  
6. From the Borders menu, select the type of border to print around each page on the sheet.  
7. Click the Print button.  
Select the paper type (Mac OS X)  
1. Click the File menu, and then click the Print option.  
2. In the Printer menu, select the product.  
3. Open the menus drop-down list or click Show Details, and then click the Finishing menu.  
4. Select a type from the Media-type drop-down list.  
5. Click the Print button.  
Additional print tasks  
In the US, go to www.hp.com/support/ojcolorMFPX585.  
Outside the US, go to www.hp.com/support. Select your country/region. Click Troubleshooting. Enter the  
product name, and then select Search.  
Instructions are available for performing specific print tasks, such as the following:  
●
●
●
●
●
●
●
Create and use printing shortcuts or presets  
Select the paper size, or use a custom paper size  
Select the page orientation  
Create a booklet  
Scale a document to fit a specific paper size  
Print the first or last pages of the document on different paper  
Print watermarks on a document  
34 Chapter 4 Print  
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Store print jobs on the product to print later  
●
●
●
●
Create a stored job (Windows)  
Create a stored job (Mac OS X)  
Print a stored job  
Delete a stored job  
Create a stored job (Windows)  
You can store jobs on the product so you can print them at any time.  
NOTE: Your print driver might look different than what is shown here, but the steps are the same.  
1. From the software program, select the Print  
option.  
2. Select the product from the list of printers, and  
then select Properties or Preferences (the name  
varies for different software programs).  
3. Click the Job Storage tab.  
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4. Select a Job Storage Mode option.  
●
Proof and Hold: Print and proof one copy of  
a job, and then print more copies.  
●
Personal Job: The job does not print until  
you request it at the product control panel.  
For this job-storage mode, you can select  
one of the Make Job Private/Secure options.  
If you assign a personal identification  
number (PIN) to the job, you must provide  
the required PIN at the control panel. If you  
encrypt the job, you must provide the  
required password at the control panel.  
●
●
Quick Copy: Print the requested number of  
copies of a job and store a copy of the job in  
the product memory so you can print it again  
later.  
Stored Job: Store a job on the product and  
allow other users to print the job at any time.  
For this job-storage mode, you can select  
one of the Make Job Private/Secure options.  
If you assign a personal identification  
number (PIN) to the job, the person who  
prints the job must provide the required PIN  
at the control panel. If you encrypt the job,  
the person who prints the job must provide  
the required password at the control panel.  
5. To use a custom user name or job name, click the  
Custom button, and then enter the user name or  
the job name.  
Select which option to use if another stored job  
already has that name:  
●
Use Job Name + (1-99): Append a unique  
number to the end of the job name.  
●
Replace Existing File: Overwrite the existing  
stored job with the new one.  
6. Click the OK button to close the Document  
Properties dialog box. In the Print dialog box,  
click the OK button to print the job.  
Create a stored job (Mac OS X)  
You can store jobs on the product so you can print them at any time.  
1. Click the File menu, and then click the Print option.  
2. In the Printer menu, select the product.  
3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then  
click the Job Storage menu.  
4. In the Mode drop-down list, select the type of stored job.  
36 Chapter 4 Print  
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●
●
Proof and Hold: Print and proof one copy of a job, and then print more copies.  
Personal Job: The job does not print until you request it at the product control panel. If you assign  
a personal identification number (PIN) to the job, you must provide the required PIN at the control  
panel.  
●
●
Quick Copy: Print the requested number of copies of a job and store a copy of the job in the  
product memory so you can print it again later.  
Stored Job: Store a job on the product and allow other users to print the job at any time. If you  
assign a personal identification number (PIN) to the job, the person who prints the job must  
provide the required PIN at the control panel.  
5. To use a custom user name or job name, click the Custom button, and then enter the user name or the  
job name.  
Select which option to use if another stored job already has that name.  
●
●
Use Job Name + (1-99): Append a unique number to the end of the job name.  
Replace Existing File: Overwrite the existing stored job with the new one.  
6. If you selected the Stored Job or Personal Job option in step 3, you can protect the job with a PIN. Type  
a 4-digit number in the Use PIN to Print field. When other people attempt to print this job, the product  
prompts them to enter this PIN number.  
7. Click the Print button to process the job.  
Print a stored job  
Use the following procedure to print a job that is stored in the product memory.  
1. From the Home screen on the product control panel, scroll to and touch the Retrieve from Device  
Memory button.  
2. Select the name of the folder where the job is stored.  
3. Select the name of the job. If the job is private or encrypted, enter the PIN or password.  
4. Adjust the number of copies, and then touch the Start button to print the job.  
Delete a stored job  
When you send a stored job to the product memory, the product overwrites any previous jobs with the same  
user and job name. If a job is not already stored under the same user and job name, and the product needs  
additional space, the product might delete other stored jobs starting with the oldest. You can change the  
number of jobs that the product can store from the General Settings menu on the product control panel.  
Use this procedure to delete a job that is stored in the product memory.  
1. From the Home screen on the product control panel, scroll to and touch the Retrieve from Device  
Memory button.  
2. Select the name of the folder where the job is stored.  
3. Select the name of the job, and then touch the Delete button.  
4. If the job is private or encrypted, enter the PIN or the password, and then touch the Delete button.  
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Mobile printing  
HP offers multiple Mobile and ePrint solutions to enable wireless printing to an HP printer from a laptop,  
tablet, smartphone, or other mobile device. To determine the best choice, go to www.hp.com/go/  
LaserJetMobilePrinting (English only).  
●
●
●
●
HP Wireless Direct and NFC Printing  
HP ePrint via email  
HP ePrint software  
AirPrint  
HP Wireless Direct and NFC Printing  
HP provides HP Wireless Direct and NFC (Near Field Communication) printing for printers with the HP Jetdirect  
2800w NFC & Wireless Direct Accessory (part number: J8029-90901) as well as certain other HP LaserJet  
printers (check the printer’s documentation). See www.hp.com/go/jd2800wSupport for more information on  
the HP Jetdirect 2800w NFC & Wireless Direct Accessory.  
Use HP Wireless Direct to print wirelessly from the following devices:  
●
●
●
●
iPhone, iPad, or iPod touch using Apple AirPrint or the HP ePrint app  
Android mobile devices using the HP ePrint App or the Android embedded print solution  
Symbian mobile devices using the HP ePrint Home & Biz App  
PC and Mac devices using the HP ePrint Software  
For more information on HP Wireless Direct printing, go to www.hp.com/go/wirelessprinting, and then click  
HP Wireless Direct on the left navigation bar.  
NFC and HP Wireless Direct capabilities can be enabled or disabled from the printer’s control panel.  
1. From the Home screen on the product control panel, scroll to and touch the Administration menu.  
2. Open the following menus:  
●
●
●
Network Settings  
Wireless Menu  
Wireless Direct  
3. Touch the On menu item.  
NOTE: In environments where more than one model of the same product is installed, it might be helpful to  
provide each product a more unique SSID for easier product identification for HP Wireless Direct printing. The  
SSID (Service Set Identifier) is also available on the How to Connect Page by touching the Network button  
from the Home screen on the product control panel.  
Follow this procedure to change the product SSID:  
1. From the Home screen on the product control panel, scroll to and touch the Administration menu.  
2. Open the following menus:  
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●
●
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Network Settings  
Wireless Menu  
Wireless Direct  
SSID  
3. Touch the SSID name area.  
4. Use the keyboard to change the name.  
5. Touch OK.  
HP ePrint via email  
Use HP ePrint to print documents by sending them as an email attachment to the product's email address  
from any email enabled device.  
NOTE: The product might require a firmware update to use this feature.  
To use HP ePrint, the product must meet these requirements:  
●
●
The product must be connected to a wired or wireless network and have Internet access.  
HP Web Services must be enabled on the product, and the product must be registered with  
HP Connected.  
Follow this procedure to enable HP Web Services and register with HP Connected:  
1. Open the HP Embedded Web Server (EWS):  
a. From the Home screen on the product control panel, touch the Network button to display the IP  
address or host name.  
b. Open a Web browser, and in the address line, type the IP address or host name exactly as it  
displays on the product control panel. Press the Enter key on the computer keyboard. The EWS  
opens.  
2. Click the HP Web Services tab.  
3. Select the option to enable Web Services.  
NOTE: Enabling Web Services might take several minutes.  
4. Go to www.hpconnected.com to create an HP ePrint account and complete the setup process.  
HP ePrint software  
The HP ePrint software makes it easy to print from a Windows or Mac desktop or laptop computer to any HP  
ePrint-capable product. This software makes it easy to find HP ePrint-enabled products that are registered to  
your HP Connected account. The target HP printer can be located in the office or at locations across the  
globe.  
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Windows: After installing the software, open the Print option from within your application, and then  
select HP ePrint from the installed printers list. Click the Properties button to configure print options.  
Mac: After installing the software, select File, Print, and then select the arrow next to PDF (in the  
bottom left of the driver screen). Select HP ePrint.  
For Windows, the HP ePrint software supports TCP/IP printing to local network printers on the network (LAN  
or WAN) to products that support UPD PostScript®.  
Windows and Mac both support IPP printing to LAN or WAN network-connected products that support ePCL.  
Windows and Mac also both support printing PDF documents to public print locations and printing using HP  
ePrint via email through the cloud.  
Go to www.hp.com/go/eprintsoftware for drivers and information.  
NOTE: The HP ePrint software is a PDF workflow utility for Mac, and is not technically a print driver.  
NOTE: HP ePrint Software does not support USB printing.  
AirPrint  
Direct printing using Apple’s AirPrint is supported for iOS 4.2 or later. Use AirPrint to print directly to the  
product from an iPad, iPhone (3GS or later), or iPod touch (third generation or later) in the following  
applications:  
●
Mail  
●
●
●
●
Photos  
Safari  
iBooks  
Select third-party applications  
To use AirPrint, the product must be connected to the same wireless network as the Apple device. For more  
information about using AirPrint and about which HP products are compatible with AirPrint, go to the support  
Web site for this product:  
●
●
In the US, go to www.hp.com/support/ojcolorMFPX585.  
Outside the US, go to www.hp.com/support. Select your country/region. Click Troubleshooting. Enter  
the product name, and then select Search.  
NOTE: AirPrint does not support USB connections.  
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Print from the USB port  
This product features easy-access USB printing, so you can quickly print files without sending them from a  
computer. The product accepts standard USB flash drives in the USB port on the front of the product. You can  
print the following types of files:  
●
●
●
●
●
.pdf  
.prn  
.pcl  
.ps  
.cht  
Enable the USB port for printing  
Before you can use this feature, you must enable the USB port. Use the following procedure to enable the  
port from the product control-panel menus:  
1. From the Home screen on the product control panel, scroll to and touch the Administration button.  
2. Open the following menus:  
●
●
General Settings  
Enable Retrieve from USB  
3. Select the Enable option, and then touch the Save button.  
Print USB documents  
1. Insert the USB flash drive into the easy-access USB port.  
NOTE: You might need to remove the cover from the USB port. Pull the cover straight out to remove it.  
2. The product detects the USB flash drive. Touch the OK button to access the drive, or, if prompted, select  
the Retrieve from USB option from the list of available applications. The Retrieve from USB screen  
opens.  
3. Select the name of the document that you want to print.  
NOTE: The document might be in a folder. Open folders as necessary.  
4. To adjust the number of copies, touch the Copies field, and then use the keypad to select the number of  
copies.  
5. Touch the Start button to print the document.  
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5 Copy  
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●
●
Make a copy  
Copy on both sides (duplex)  
Optimize copy quality for text or pictures  
For more information:  
In the US, go to www.hp.com/support/ojcolorMFPX585.  
Outside the US, go to www.hp.com/support. Select your country/region. Click Troubleshooting. Enter the  
product name, and then select Search.  
HP's all-inclusive help for your product includes the following information:  
●
●
●
●
●
●
Install and configure  
Learn and use  
Solve problems  
Download software updates  
Join support forums  
Find warranty and regulatory information  
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Make a copy  
1. Place the document face-down on the scanner  
glass, or place it face-up in the document feeder  
and adjust the paper guides to fit the size of the  
document.  
2. From the Home screen on the product control  
panel, touch the Copy button.  
3. To adjust the number of copies, touch the Copies  
field to open a keypad.  
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4. Enter the number of copies, and then touch the  
OK button.  
5. Touch the Start button.  
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Copy on both sides (duplex)  
Copy on both sides automatically  
1. Load the original documents face-up in the document feeder with the top of the page leading. Adjust  
the paper guides to fit the size of the document.  
2. From the Home screen on the product control panel, touch the Copy button.  
3. Touch the Sides button.  
4. To make a two-sided copy from a one-sided original, touch the 1-sided original, 2-sided output button.  
To make a two-sided copy from a two-sided original, touch the 2-sided original, 2-sided output button.  
To make a one-sided copy from a two-sided original, touch the 2-sided original, 1-sided output button.  
5. Touch the OK button.  
6. Touch the Start button.  
Copy on both sides manually  
1. Load the document on the scanner glass according to the indicators on the product.  
2. From the Home screen on the product control panel, touch the Copy button.  
3. Touch the Sides button.  
4. To make a two-sided copy from a one-sided original, touch the 1-sided original, 2-sided output button.  
To make a two-sided copy from a two-sided original, touch the 2-sided original, 2-sided output button.  
To make a one-sided copy from a two-sided original, touch the 2-sided original, 1-sided output button.  
5. Touch the OK button.  
6. Touch the Start button.  
7. The product prompts you to load the next original document. Place it on the glass, and then touch the  
Scan button.  
8. The product temporarily saves the scanned images. Touch the Finish button to finish printing the  
copies.  
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Optimize copy quality for text or pictures  
Optimize the copy job for the type of image being copied: text, graphics, or photos.  
1. From the Home screen on the product control panel, touch the Copy button.  
2. Touch the More Options button, and then touch the Optimize Text/Picture button.  
3. Select one of the predefined options, or touch the Manually Adjust button, and then adjust the slider in  
the Optimize For area. Touch the OK button.  
4. Touch the Start button.  
NOTE: These settings are temporary. After you have finished the job, the product returns to the default  
settings.  
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6 Scan/send  
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●
●
●
●
●
●
●
Set up Scan to Email  
Set up Save to Network Folder  
Set up Save to USB  
Set up Save to SharePoint® (flow models only)  
Create a Quick Set  
Send a scanned document to one or more email addresses  
Send a scanned document to a network folder  
Use HP Flow CM solution (flow models only)  
For more information:  
In the US, go to www.hp.com/support/ojcolorMFPX585.  
Outside the US, go to www.hp.com/support. Select your country/region. Click Troubleshooting. Enter the  
product name, and then select Search.  
HP's all-inclusive help for your product includes the following information:  
●
●
●
●
●
●
Install and configure  
Learn and use  
Solve problems  
Download software updates  
Join support forums  
Find warranty and regulatory information  
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Set up Scan to Email  
The product can scan a file and send it to one or more email addresses. Use the following information to set  
up the Scan to Email feature.  
●
●
●
●
Use the E-Mail Setup Wizard  
Set up the Scan to Email feature via the HP Embedded Web Server  
Set up personal and network contacts  
Configure Microsoft Outlook with Google Gmail  
Use the E-Mail Setup Wizard  
Some HP products include driver installation from a software CD. At the end of this installation is an option to  
Setup Scan to Folder and Email. This option opens the setup wizards that are in the HP Embedded Web  
Server (EWS) for the product. The setup wizards include the options for basic configuration.  
To begin, click E-Mail Setup Wizard. Follow the instructions on the screen. Click Next to advance to the next  
step in the wizard.  
For more detailed setup information, see the sections that follow to configure this feature through the  
complete set of Scan to Email options.  
Set up the Scan to Email feature via the HP Embedded Web Server  
1. Open the HP Embedded Web Server (EWS):  
a. From the Home screen on the product control panel, touch the Network button to display the IP  
address or host name.  
b. Open a Web browser, and in the address line, type the IP address or host name exactly as it  
displays on the product control panel. Press the Enter key on the computer keyboard. The EWS  
opens.  
2. Click the Networking tab.  
3. If it is not already selected, click TCP/IP Settings in the left navigation pane.  
4. Click the Network Identification tab.  
5. In the TCP/IP Domain Suffix area, verify that the DNS suffix for the email client you use is listed. DNS  
suffixes have this format: companyname.com, gmail.com, etc.  
If the DNS suffix is not listed, type it in the field to the left of the Add button. Click Add. Repeat this  
procedure for each DNS suffix that you need to add.  
6. Click Apply.  
7. Click the Scan/Digital Send tab.  
8. On the left navigation pane, click the E-mail Setup link.  
9. On the E-mail Setup dialog, select the Enable Send to E-mail checkbox. Under Outgoing E-mail  
Servers (SMTP) click Add.  
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10. On the Outgoing E-mail Servers (SMTP) dialog, do one of the following:  
●
Select I know my SMTP server address or host name, enter the information, and then click Next.  
The Outgoing E-mail Servers (SMTP) dialog refreshes.  
●
Select Search network for outgoing e-mail server, click Next, select the appropriate server from  
the Finding SMTP servers list, and then click Next. The Outgoing E-mail Servers (SMTP) dialog  
refreshes.  
NOTE: This option finds outgoing SMTP servers inside your firewall only.  
11. On the Set the basic information necessary to connect to the server dialog, set the options to use.  
Click Next.  
NOTE: The port number is set to 25 by default. You do not need to change it.  
NOTE: If you are using Google™ Gmail for email service, select the Enable SMTP SSL Protocol check  
box. If you are using Microsoft® Outlook with Google™ Gmail email service, also follow the instructions  
in Configure Microsoft Outlook with Google Gmail on page 54.  
12. On the Server Authentication Requirements dialog, select whether the email server requires  
authentication. Click Next.  
13. On the Server Usage dialog, select the appropriate usage options. Click Next.  
14. On the Summary and Test dialog, enter a valid emial address in the Send a test e-mail to field, and  
then click Test.  
15. Review the Summary dialog and click Finish.  
16. On the E-mail Setup dialog, click Apply to complete the setup.  
Set up personal and network contacts  
You can send email to a list of recipients by using the address book. Depending on how the product is  
configured, you might have one or more of the following address book viewing options.  
●
●
All Contacts: Lists all the contacts that are available to you.  
Personal Contacts: Lists all the contacts that are associated with your user name. These contacts are  
not visible to other people who use the product.  
NOTE: You must be signed in to the product to see the Personal Contacts list.  
●
Local Contacts: Lists all the contacts that are stored in the product memory. These contacts are visible  
to all people who use the product.  
To use this feature, first use the HP Embedded Web Server (EWS) to enable the personal contacts and  
network contacts address books. Ask the system administrator for assistance with the following steps:  
1. Open the HP Embedded Web Server (EWS):  
a. From the Home screen on the product control panel, touch the Network button to display the IP  
address or host name.  
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b. Open a Web browser, and in the address line, type the IP address or host name exactly as it  
displays on the product control panel. Press the Enter key on the computer keyboard. The EWS  
opens.  
2. Click the Scan/Digital Send tab.  
3. In the left navigation pane, click the Address Book link.  
4. In the Network Contacts Setup area, click the Enable Personal Contacts and the Enable Network  
Contacts check boxes. For network contacts, if no LDAP servers are listed, click Add, and then follow the  
instructions to add an LDAP server.  
5. Click the Apply button at the bottom of the screen.  
Add contacts to the address book from the product control panel  
If you are signed in to the product, contacts that you add to the address book will not be visible to other  
people who use the product.  
If you are not signed in to the product, contacts that you add to the address book will be visible to all people  
who use the product.  
NOTE: You can also use the HP Embedded Web Server (EWS) to create and manage the address book.  
1. From the Home screen on the product control  
panel, touch the E-mail button.  
NOTE: If prompted, enter your user name and  
password.  
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2. Touch the Address Book button that is next to  
the To: field to open the Address Book screen.  
3. Touch the Add button that is in the lower left  
corner of the screen.  
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4. In the Name field, enter the name of the contact.  
5. From the menu list, select the E-mail Address  
option, and then enter the contact's email  
address.  
Touch the OK button to add the contact to the  
list.  
Configure Microsoft Outlook with Google Gmail  
If you have Google™ Gmail email service and you are using Microsoft® Outlook as your email interface,  
additional configuration is necessary to use the Scan to Email feature.  
NOTE: The following instructions are for Microsoft Outlook 2007.  
1. In Outlook, click the Tools menu.  
2. Click Account Settings.  
3. Select your email account from the list, and click Change.  
4. On the Change E-mail Account screen, click More Settings.  
5. On the Internet E-mail Settings screen, click the Advanced tab.  
6. Use the following port settings for the incoming server and the outgoing server:  
●
Incoming server (IMAP): 993  
Use the following type of encrypted connection: SSL  
Outgoing server (SMTP): 587  
●
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Use the following type of encrypted connection: TLS  
7. Click OK.  
8. On the Account Settings screen, click Next.  
9. On the Change Email Account screen, click Finish to complete the setup.  
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Set up Save to Network Folder  
Use the following information to configure a Save to Network Folder quick set.  
●
●
●
Use the Save to Network Folder Quick Set Wizard  
Set up Save to Network Folder via the HP Embedded Web Server  
Complete the destination folder settings  
Use the Save to Network Folder Quick Set Wizard  
Some HP products include driver installation from a software CD. At the end of this installation is an option to  
Setup Scan to Folder and Email. This option opens the setup wizards that are in the HP Embedded Web  
Server (EWS) for the product. The setup wizards include the options for basic configuration.  
To begin, click Save to Network Folder Quick Set Wizard. Follow the instructions on the screen. Click Next to  
advance to the next step in the wizard.  
For more detailed setup information, see the sections that follow to configure this feature through the  
complete set of Save to Network Folder options.  
Set up Save to Network Folder via the HP Embedded Web Server  
1. Open the HP Embedded Web Server (EWS):  
a. From the Home screen on the product control panel, touch the Network button to display the IP  
address or host name.  
b. Open a Web browser, and in the address line, type the IP address or host name exactly as it  
displays on the product control panel. Press the Enter key on the computer keyboard. The EWS  
opens.  
2. Click the Scan/Digital Send tab.  
3. On the left navigation menu, click Save to Network Folder Setup link.  
4. On the Save to Network Folder Setup dialog, select the Enable Save to Network Folder check box.  
NOTE: The Save to Network Folder feature can be minimally configured by selecting this check box  
and not creating a quick set. However, for this basic configuration, the user must enter the destination  
folder information at the control panel for each scan job. A quick set is required to include Save to  
Network Folder metadata.  
5. Under the Quick Sets section, click Add.  
6. On the Set the button location for the Quick Set and options for user interaction at the control panel  
dialog, enter a title and description for the Save to Network Folder quick set. Select the button location  
for the quick set and the quick set start option. Click Next.  
7. On the Folder Settings dialog, click Add to create a destination folder. Set the options to use and click  
Next.  
NOTE: For additional help with folder settings, see Complete the destination folder settings  
on page 57.  
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8. On the Notification Settings dialog, select the scan status notification preference. Click Next.  
9. On the File Settings dialog, select the file settings to use. Click Next.  
10. Review the Summary dialog and click Finish.  
11. On the Save to Network Folder Setup dialog, click Apply to save the quick set.  
Complete the destination folder settings  
Use the following information to complete the destination folder settings for a shared folder or FTP folder.  
These options are available to set up a network folder using a quick set in the HP Embedded Web Server.  
NOTE: Similar options are available to set up a folder destination from the control panel.  
In the Folder Settings dialog, select one of the following options:  
1. Save to shared folders or FTP folders (Click Add to create a destination folder.)  
2. Save to a personal shared folder  
●
This option is used in domain environments where the administrator configures a shared folder for  
each user. If this setting applies, Windows or LDAP authentication is required. The personal shared  
folder address is determined by the signed-in user on the product.  
●
●
Specify the user’s home folder in the Microsoft Active Directory. Verify that the user knows where  
this home folder is located on the network.  
Users must sign in with Windows at the control panel. If users do not sign in to open the Network  
Folder program, this selection will not show up on the list. This program requires querying the  
network user's account to retrieve the home folder.  
●
●
●
●
Add Network Folder Path – Save to a standard shared network folder  
Add Network Folder Path – Save to an FTP Server  
Send only to folders with read and write access  
Allow sending to folders with write-access only  
Add Network Folder Path – Save to a standard shared network folder  
UNC folder path: Enter one of the following in this field:  
●
●
The fully-qualified domain name (FQDN)  
The IP address of the server  
The FQDN can be more reliable than the IP address. If the server gets its IP address via DHCP, the IP address  
can change.  
With an IP address, the product does not need to use DNS to find the destination server, and therefore, the  
connection might be faster.  
Examples:  
●
●
FQDN: \\servername.us.companyname.net\scans  
IP Address: \\16.88.20.20\scans  
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Custom Subfolder: This option automatically creates a subfolder for a scan in the destination folder. Select a  
format for the subfolder name from the list.  
Restrict subfolder access to user: Select this option to restrict subfolder access to the user who creates the  
scan job.  
Folder Path Preview: Click Update Preview to view the complete folder path for scan jobs.  
Authentication Settings: The authentication settings determine whether to use the credentials of the signed  
in user at the product or to use fixed credentials.  
●
Use credentials of User: Select this option to use the login credentials for the user, which is typically  
the Windows login. The product user must also have permission on the shared folder for the credentials  
to work.  
●
Always use these credentials (fixed credentials): Select this option to enter valid credentials for access  
to the shared folder. This option means that anyone with access to the product can send to the folder.  
Windows Domain: Enter the Windows domain name in this field.  
The following information applies for environments that are not on a domain:  
●
If a shared folder is set to be accessed by everyone, values for a workgroup name (default is  
“Workgroup”), username, and password fields are required to save the quick set. However, it typically  
does not matter what the values are.  
TIP: These fields are available under Authentication Settings using fixed credentials. If the folder is  
in a within a particular user’s folders and not Public, the credentials of that user must be used.  
●
An IP address might be necessary instead of a computer name. Many home routers do not handle  
computer names well, and there is no Domain Name Server (DNS). In this case, it is best to set up a  
static IP address on the shared PC to alleviate the problem of DHCP assigning a new IP address. On a  
typical home router, this is done by setting a static IP address that is on the same subnet, but outside  
the DHCP address range.  
Add Network Folder Path – Save to an FTP Server  
Specify the following fields to set up an FTP server as the Save To destination.  
●
●
●
●
●
●
FTP Server name  
Port  
FTP Folder Path  
Custom Subfolder (naming convention for subfolder)  
FTP Transfer Mode  
Username and Password  
Click Verify Access to confirm the destination can be accessed. Click OK.  
NOTE: If an FTP site is outside the firewall, a proxy server must be specified under the network settings  
These settings are located in the EWS Networking tab, under the Advanced options.  
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Send only to folders with read and write access  
Select this option for folders configured for read and write access. This option also supports folder access  
verification, job notifications, and inclusion of user in a subfolder name.  
Verify folder access prior to job start  
●
●
Select this check box to force the device to verify folder access before starting a scan job.  
Clear this check box for faster completion of scan jobs. Jobs can fail if the folder is unavailable.  
Allow sending to folders with write-access only  
Select this option for folders configured for write-only access (required for this type of folder).  
NOTE: When this box is checked, the product cannot increment the scan filename. It sends the same  
filename for all scans.  
Select a time-related filename prefix or suffix for the scan filename, so that each scan is saved as a unique  
file, and does not overwrite a previous file. This filename is determined by the information in the File Settings  
dialog in the quick set wizard.  
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Set up Save to USB  
1. Open the HP Embedded Web Server (EWS):  
a. From the Home screen on the product control panel, touch the Network button to display the IP  
address or host name.  
b. Open a Web browser, and in the address line, type the IP address or host name exactly as it  
displays on the product control panel. Press the Enter key on the computer keyboard. The EWS  
opens.  
2. Click the Scan/Digital Send tab.  
3. Click the Save to USB Setup link.  
4. Select the Enable Save to USB check box.  
5. Click the Apply button at the bottom of the page.  
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Set up Save to SharePoint® (flow models only)  
NOTE: Before you can complete this procedure, the destination folder to which you want to save scanned  
files must exist on the SharePoint® site, and you must have write access to the destination folder.  
1. Open the HP Embedded Web Server (EWS):  
a. From the Home screen on the product control panel, touch the Network button to display the IP  
address or host name.  
b. Open a Web browser, and in the address line, type the IP address or host name exactly as it  
displays on the product control panel. Press the Enter key on the computer keyboard. The EWS  
opens.  
2. Click the Scan/Digital Send tab.  
3. On the left navigation pane, click the Save to SharePoint® link.  
4. On the Save to SharePoint® dialog, select the Enable Save to SharePoint® check box.  
5. To use this feature, establish a Quick Set for each SharePoint® site. In the Quick Sets area, click the Add  
button to start the Quick Set wizard.  
6. On the Set the button location for the Quick Set and options for user interaction at the control panel  
dialog, provide the following information:  
●
●
Quick Set Title: This title appears on the new Quick Set button on the product control panel.  
Quick Set Description: This short description appears next to the title on the new Quick Set button  
on the control panel.  
●
●
Button Location: Select whether the new Quick Set button will be directly on the Home screen or  
within the Quick Sets application on the control panel.  
Quick Set Start Option: Select one of these options:  
◦
◦
Enter application, then user presses Start: The product opens the scan application for the  
Quick Set, so you can review and change the settings before pressing the Start button to  
begin the job.  
Start instantly upon selection: The job starts instantly when you touch the Quick Set button.  
Click Next.  
7. On the SharePoint® Destination Settings dialog, click Add to create a new destination, and then follow  
the instructions at the top of the Add SharePoint® Path dialog.  
a. Open another browser window and navigate to the SharePoint® scan destination folder. Copy the  
destination path, and then paste the path into the SharePoint® Path field on the Add SharePoint®  
Path dialog.  
b. Click the Generate Short URL button to create a shortened version of the URL, which displays on  
the product control panel. This step is mandatory.  
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c. In the Authentication Settings field, select whether users must sign in with their credentials at  
the control panel to access this SharePoint® folder, or if the login credentials should always be the  
same as when you navigated to the folder.  
NOTE: If you select Use credentials of user to connect after Sign In at the control panel in the  
Authentication Settings drop-down list, the logged-in user must have permissions to write to the  
specified SharePoint® site.  
d. Click OK.  
8. On the SharePoint® Destination Settings dialog, select the Verify folder access prior to job start  
checkbox if appropriate, and then click Next.  
9. On the Notification Settings dialog, select your scan status notification preference, and then click Next.  
10. On the Scan Settings dialog, select the scan settings to use. Click Next.  
11. On the File Settings dialog, select the file settings to use. Click Next.  
12. Review the Summary dialog and click Finish.  
13. At the bottom of the Save to SharePoint® dialog, click Apply to save the Quick Set.  
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Create a Quick Set  
Use the Quick Sets feature to quickly access preset job options. The product administrator can use the  
HP Embedded Web Server to create Quick Sets, which are then available in the Quick Sets menu from the  
control-panel Home screen. Quick Sets are available for the following scan/send features:  
●
●
●
●
E-mail  
Save to Network Folder  
Save to USB  
Save to SharePoint®  
Ask the system administrator for assistance with the following steps:  
1. Open the HP Embedded Web Server (EWS):  
a. From the Home screen on the product control panel, touch the Network button to display the IP  
address or host name.  
b. Open a Web browser, and in the address line, type the IP address or host name exactly as it  
displays on the product control panel. Press the Enter key on the computer keyboard. The EWS  
opens.  
2. Click the General tab.  
3. On the left navigation pane, click the Quick Sets Setup link.  
4. On the Quick Sets dialog, click Add.  
5. On the Select an application dialog, select the application for which you want to create a Quick Set.  
Click Next.  
6. On the Set the button location for the Quick Set and options for user interaction at the control panel  
dialog, provide the following information:  
●
●
Quick Set Title: This title appears on the new Quick Set button on the product control panel.  
Quick Set Description: This short description appears next to the title on the new Quick Set button  
on the control panel.  
●
●
Button Location: Select whether the new Quick Set button will be directly on the Home screen or  
within the Quick Sets application on the control panel.  
Quick Set Start Option: Select one of these options:  
◦
Enter application, then user presses Start: The product opens the scan application for the  
Quick Set, so you can review and change the settings before pressing the Start button to  
begin the job.  
◦
Start instantly upon selection: The job starts instantly when you touch the Quick Set button.  
Click Next.  
7. The next several dialogs that appear depend on which application you selected in Step 5:  
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●
If you selected E-mail, the following dialogs appear: Address and Message Field Control, Signing  
and Encryption  
●
●
●
If you selected Fax, the following dialog appears: Select Fax Recipients  
If you selected Save to Network Folder, the following dialog appears: Folder Settings  
If you selected Save to USB the following dialog appears: Set where files are saved on the USB  
storage device  
●
If you selected Save to SharePoint® the following dialogs appear: SharePoint® Destination  
Settings, Add SharePoint® Path, SharePoint® Destination Settings  
NOTE: The Save to SharePoint® feature is available for all HP LaserJet flow MFPs and the  
Scanjet 8500 fn1, and the Scanjet 7000nx with firmware datecode 20120119 or newer.  
Proceed through the destination-specific dialogs. Click Next to advance to the next dialog.  
8. On the Notification Settings dialog, select your scan status notification preference, and then click Next.  
9. On the Scan Settings dialog, select the scan settings to use. Click Next.  
10. On the File Settings dialog, select the file settings to use. Click Next.  
11. Review the Summary dialog, and then click Finish.  
12. On the Quick Set-specific dialog, click Apply at the bottom of the window to save the Quick Set.  
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Send a scanned document to one or more email addresses  
●
Send email by entering email addresses manually  
●
Send email by using the address book  
Send email by entering email addresses manually  
1. Place the document face-down on the scanner  
glass, or place it face-up in the document feeder  
and adjust the paper guides to fit the size of the  
document.  
2. From the Home screen on the product control  
panel, touch the E-mail button.  
NOTE: If prompted, type your user name and  
password.  
3. Touch the To: field to open a keyboard.  
NOTE: If you are signed in to the product, your  
user name or other default information might  
appear in the From: field. If so, you might not be  
able to change it.  
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4. Enter the email address. To send to multiple  
addresses, separate the addresses with a  
semicolon, or touch the Enter button on the  
touchscreen keyboard after you type each  
address.  
5. Complete the CC:, Subject:, and File Name: fields  
by touching the field and using the touchscreen  
keyboard to enter information. Touch the OK  
button when you have completed the fields.  
6. To change the settings for the document touch  
the More Options button.  
7. If you are sending a two-sided document, select  
the Original Sides menu, and then select the 2–  
sided option. Touch the OK button.  
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8. Touch the Start button to send.  
NOTE: The product might prompt you to add  
the email address to the address book.  
NOTE: You can preview the image at any time  
by touching the Preview button in the upper-right  
corner of the screen. For more information about  
this feature, touch the Help  
preview screen.  
button on the  
9. To set up another email job, touch the OK button  
on the Status screen.  
NOTE: You have the option to retain the  
settings from this job to use for the next job.  
Send email by using the address book  
1. Place the document face-down on the scanner  
glass, or place it face-up in the document feeder  
and adjust the paper guides to fit the size of the  
document.  
2. From the Home screen on the product control  
panel, touch the E-mail button.  
NOTE: If prompted, enter your user name and  
password.  
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3. Touch the Address Book button that is next to  
the To: field to open the Address Book screen.  
4. From the drop-down list, select the address book  
view that you want to use.  
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5. Select a name from the list of contacts, and then  
touch the right arrow button to add the name  
to the recipients list.  
Repeat this step for each recipient, and then  
touch the OK button.  
6. Touch the Start button to send.  
NOTE: You can preview the image at any time  
by touching the Preview button in the upper-right  
corner of the screen. For more information about  
this feature, touch the Help  
preview screen.  
button on the  
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Send a scanned document to a network folder  
The product can scan a file and save it in a folder on the network. The following operating systems support  
this feature:  
●
●
●
●
●
●
Windows Server 2003, 64-bit  
Windows Server 2008, 64-bit  
Windows XP, 64-bit  
Windows Vista, 64-bit  
Windows 7, 64-bit  
Novell v5.1 and later (access to the Quick Sets folders only)  
NOTE: You can use this feature with Mac OS X v10.6 and earlier if you have configured Windows File  
Sharing.  
NOTE: You might be required to sign in to the product to use this feature.  
The system administrator can use the HP Embedded Web Server to configure pre-defined Quick Sets folders,  
or you can provide the path to another network folder.  
1. Place the document face-down on the scanner  
glass, or place it face-up in the document feeder  
and adjust the paper guides to fit the size of the  
document.  
2. From the Home screen on the product control  
panel, touch the Save to Network Folder button.  
NOTE: If prompted, type your user name and  
password.  
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3. To use one of the preset job settings, select one  
of the items in the Quick Sets list.  
4. To set up a new job, touch the File Name text  
field to open a keyboard, and then type the name  
for the file. Touch the OK button.  
5. If necessary, touch the File Type drop-down  
menu to select a different output file format.  
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6. Touch the Add button that is below the Folder  
Path field to open a keyboard, and then type the  
path to the network folder. Use this format for  
the path:  
\\path\path  
Touch the OK button.  
7. To configure settings for the document, touch  
the More Options button.  
8. Touch the Start button to save the file.  
NOTE: You can preview the image at any time  
by touching the Preview button in the upper-right  
corner of the screen. For more information about  
this feature, touch the Help  
preview screen.  
button on the  
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Use HP Flow CM solution (flow models only)  
HP Flow CM Professional is an easy-to-use, cloud-based solution designed to help businesses securely store  
and access information for better collaboration. The solution provides access from virtually anywhere, via a  
web browser, to a complete set of proven document-management tools for capture, store, search, retrieval,  
sharing, and more.  
Use a networked scanner or HP LaserJet Flow MFP (and select upgradeable HP MFPs) to quickly and simply  
send paper documents directly to the HP Flow CM Professional solution. Retrieve and print PDF documents,  
set directories, and browse a file repository directly from the control panel of a Flow CM enabled product.  
For more information on HP Flow CM Professional, go to the following Web sites:  
●
●
●
●
●
To log in to HP Flow CM, go to www.hpflowcm.com/login.  
To search HP Flow CM Support, go to help.hpflowcm.com.  
To find out more about HP Flow CM and have a sales expert contact you, go to www.hp.com/go/flowcm.  
To find out more about HP Flow CM Professional, go to www.hp.com/go/flow.  
To find out more about HP Flow CM Enterprise, go to www.hp.com/go/flowcmenterprise.  
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74 Chapter 6 Scan/send  
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7 Fax  
●
●
●
Set up fax  
Change fax configurations  
Send a fax  
For more information:  
In the US, go to www.hp.com/support/ojcolorMFPX585.  
Outside the US, go to www.hp.com/support. Select your country/region. Click Troubleshooting. Enter the  
product name, and then select Search.  
HP's all-inclusive help for your product includes the following information:  
●
●
●
●
●
●
Install and configure  
Learn and use  
Solve problems  
Download software updates  
Join support forums  
Find warranty and regulatory information  
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Set up fax  
The steps to set up the fax function on the product vary depending on whether you are initially setting up the  
product hardware or if the hardware is already set up.  
NOTE: The settings configured using the Fax Setup Wizard on the control panel override any settings made  
in the HP Embedded Web Server.  
●
●
The first time the product is turned on with a fax accessory installed  
After initial product hardware setup  
The first time the product is turned on with a fax accessory installed  
The first time the product is turned on with a fax accessory installed, access the Fax Setup Wizard by  
following these steps:  
1. From the Home screen on the product control panel, touch Initial Setup.  
2. Touch the Fax Setup Wizard menu.  
3. Follow the steps in the Fax Setup Wizard to configure the required settings.  
4. When the Fax Setup Wizard finishes, the option to hide the Initial Setup button appears on the Home  
screen. Fax setup is complete.  
NOTE: When first installed, the fax accessory might read some of these settings from the product;  
therefore, a value might already be set. Check the values to verify that they are correct.  
After initial product hardware setup  
Access the Fax Setup Wizard after initial setup through the control panel by following these steps:  
1. From the Home screen on the product control panel, scroll to and touch Administration.  
2. Open the following menus:  
●
●
●
●
Fax Settings  
Fax Send Settings  
Fax Send Setup  
Fax Setup Wizard  
3. Follow the steps in the Fax Setup Wizard to configure the required settings. Fax setup is complete.  
NOTE: If the Fax Settings menu does not appear in the menu listing, LAN or internet fax might be enabled.  
When LAN or internet fax is enabled, the analog fax accessory is disabled and the Fax Settings menu does not  
display. Only one fax feature, either LAN fax, analog fax, or internet fax, can be enabled at a time. If you want  
to use analog fax when LAN fax is enabled, use the HP MFP Digital Sending Software Configuration Utility or  
the HP Embedded Web Server to disable LAN fax.  
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Change fax configurations  
NOTE: The settings configured using the Fax Setup Wizard on the control panel override any settings made  
in the HP Embedded Web Server.  
●
●
●
Fax dialing settings  
General fax send settings  
Fax receive settings  
Fax dialing settings  
1. From the Home screen on the product control panel, scroll to and touch Administration.  
2. Open the following menus:  
●
●
●
●
Fax Settings  
Fax Send Settings  
Fax Send Setup  
Fax Dialing Settings  
Configure any of the following settings:  
Menu item  
Description  
Fax Dial Volume  
Use the Fax Dial Volume setting to control the product's dialing volume level when  
sending faxes.  
Dialing Mode  
The Dialing Mode setting sets the type of dialing that is used: either tone (touch-tone  
phones) or pulse (rotary-dial phones).  
Fax Send Speed  
The Fax Send Speed setting sets the modem bit rate (measured in bits per second) of the  
Analog Fax modem while sending a fax.  
●
●
●
Fast (default) — v.34/max 33,600 bps  
Medium — v.17/max 14,400 bps  
Slow — v.29/max 9,600 bps  
Redial Interval  
The Redial Interval setting selects the number of minutes between retries if the number  
dialed is busy or not answering, or if an error occurs.  
NOTE: You might observe a redial message on the control panel when both the Redial  
On Busy and Redial On No Answer settings are set to off. This occurs when the fax  
accessory dials a number, establishes a connection, and then loses the connection. As a  
result of this error condition, the fax accessory performs three automatic redial  
attempts regardless of the redial settings. During this redial operation, a message  
displays on the control panel to indicate that a redial is in progress.  
Redial On Error  
Redial On Busy  
The Redial On Error feature sets the number of times a fax number will be redialed when  
an error occurs during a fax transmission.  
The Redial On Busy setting selects the number of times (0 through 9) the fax accessory  
redials a number when the number is busy. The interval between retries is set by the  
Redial Interval setting.  
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Menu item  
Description  
Redial On No Answer  
The Redial On No Answer setting selects the number of times the fax accessory redials if  
the number dialed does not answer. The number of retries is either 0 to 1 (used in the  
U.S.) or 0 to 2, depending on the country/region setting. The interval between retries is  
set by the redial interval setting.  
Detect Dial Tone  
Dialing Prefix  
The Detect Dial Tone setting determines whether the fax checks for a dial tone before  
sending a fax.  
The Dialing Prefix setting allows you to enter a prefix number (such as a "9" to access an  
outside line) when dialing. This prefix number is automatically added to all phone  
numbers when dialed.  
General fax send settings  
1. From the Home screen on the product control panel, scroll to and touch Administration.  
2. Open the following menus:  
●
●
●
●
Fax Settings  
Fax Send Settings  
Fax Send Setup  
General Fax Send Settings  
Configure any of the following settings:  
Menu item  
Description  
Fax Number Confirmation  
When the Fax Number Confirmation feature is enabled, the fax number must be entered  
twice to ensure that it was entered correctly. The feature is disabled by default.  
PC Fax Send  
Fax Header  
Use the PC Fax Send feature to send faxes from a PC. This feature is enabled by default.  
Use the Fax Header feature to control whether the header is appended to the top, and  
content is shifted down, or if the header is overlayed on top of the previous header.  
JBIG Compression  
Enabling the JBIG Compression feature can reduce phone-call charges by reducing fax  
transmission time and might be the preferred setting. However, using the JBIG  
Compression feature might cause compatibility problems when communicating with  
some older fax machines, in which case you might need to disable it.  
NOTE: The JBIG Compression feature works only when both the sending and receiving  
machines have this capability.  
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Menu item  
Description  
Error Correction Mode  
Normally, the fax accessory monitors the signals on the telephone line while it is  
sending or receiving a fax. If the fax accessory detects an error during the transmission  
and the Error Correction Mode setting is on, the fax accessory can request that the error  
portion of the fax be sent again.  
The Error Correction Mode feature is enabled by default. You should turn it off only if  
you are having trouble sending or receiving a fax and if you are willing to accept the  
errors in the transmission and a probable quality reduction in the image. Turning off the  
setting might be useful when you are trying to send a fax overseas or receive one from  
overseas, or if you are using a satellite telephone connection.  
NOTE: Some VoIP providers might suggest turning off the Error Correction Mode  
setting. However, this is not usually necessary.  
Fax Number Speed Dial Matching  
Enabling the Fax Number Speed Dial Matching can help when dialing faxes.  
When you dial a fax number manually, this feature checks the stored speed dial entries  
for a number that matches the number you enter. This can speed the dialing process and  
help you if you do not remember the speed dial entry number for a given fax number.  
If the product finds a matching speed dial entry for the fax number entered manually,  
you can touch Yes to send the fax to that number or have the number added to the fax  
distribution list.  
Fax receive settings  
1. From the Home screen on the product control panel, scroll to and touch Administration.  
2. Open the following menus:  
●
●
●
Fax Settings  
Fax Receive Settings  
Fax Receive Setup  
Configure any of the following settings:  
Menu item  
Description  
Ringer Volume  
Rings To Answer  
Touch the Ringer Volume drop-down menu and adjust the ringer volume settings.  
The Rings To Answer setting determines the number of times the phone rings before the  
call is answered by the fax accessory.  
NOTE: The default range for the available options for the Rings To Answer setting is  
country/region-specific. The range of possible Rings To Answer options is limited by  
country/region.  
If you experience problems with the fax accessory answering, and the Rings To Answer  
setting is 1, try increasing it to 2.  
Fax Receive Speed  
Touch the Fax Receive Speed drop down menu and select one of the following options:  
●
●
●
Fast (default) — v.34/max 33,600 bps  
Medium — v.17/max 14,400 bps  
Slow — v.29/max 9,600 bps  
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Menu item  
Description  
Ring Interval  
Touch the box beneath the Ring Interval heading to open the keypad. Enter a value for  
the ring interval on the keypad, and then touch the OK button. The default setting for  
ring interval is 600 ms.  
Ring Frequency  
Touch the box beneath the Ring Frequency heading to open the keypad. Enter a value for  
the ring frequency on the keypad, and then touch the OK button. The default setting for  
ring frequency is 68 Hz, which detects rings up to 68 Hz.  
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Send a fax  
1. Place the document face-down on the scanner  
glass, or place it face-up in the document feeder  
and adjust the paper guides to fit the size of the  
document.  
2. From the Home screen on the product control  
panel, touch the Fax button. You might be  
prompted to type a user name and password.  
3. Touch the More Options button. Verify that the  
settings match those of your original. When all  
settings are completed, touch the up arrow to  
scroll to the main Fax screen.  
4. Touch the Fax Number field to open the keypad.  
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5. Enter a phone number, and then touch the OK  
button.  
6. Touch the Start button to send the fax.  
NOTE: You can preview the image at any time  
by touching the Preview button in the upper-right  
corner of the screen. For more information about  
this feature, touch the Help  
preview screen.  
button on the  
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8 Manage the product  
●
●
●
●
●
●
●
Configure IP network settings  
HP Embedded Web Server  
HP Utility for Mac OS X  
HP Web Jetadmin  
Economy settings  
Product security features  
Software and firmware updates  
For more information:  
In the US, go to www.hp.com/support/ojcolorMFPX585.  
Outside the US, go to www.hp.com/support. Select your country/region. Click Troubleshooting. Enter the  
product name, and then select Search.  
HP's all-inclusive help for your product includes the following information:  
●
●
●
●
●
●
Install and configure  
Learn and use  
Solve problems  
Download software updates  
Join support forums  
Find warranty and regulatory information  
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Configure IP network settings  
●
●
●
●
●
Printer sharing disclaimer  
View or change network settings  
Rename the product on a network  
Manually configure IPv4 TCP/IP parameters from the control panel  
Manually configure IPv6 TCP/IP parameters from the control panel  
Printer sharing disclaimer  
HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems  
and not of the HP printer drivers. Go to Microsoft at www.microsoft.com.  
View or change network settings  
Use the HP Embedded Web Server to view or change IP configuration settings.  
1. Open the HP Embedded Web Server (EWS):  
a. From the Home screen on the product control panel, touch the Network button to display the IP  
address or host name.  
b. Open a Web browser, and in the address line, type the IP address or host name exactly as it  
displays on the product control panel. Press the Enter key on the computer keyboard. The EWS  
opens.  
2. Click the Networking tab to obtain network information. You can change settings as needed.  
Rename the product on a network  
If you want to rename the product on a network so that it can be uniquely identified, use the HP Embedded  
Web Server.  
1. Open the HP Embedded Web Server (EWS):  
a. From the Home screen on the product control panel, touch the Network button to display the IP  
address or host name.  
b. Open a Web browser, and in the address line, type the IP address or host name exactly as it  
displays on the product control panel. Press the Enter key on the computer keyboard. The EWS  
opens.  
2. Open the General tab.  
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3. On the Device Information page, the default product name is in the Device Name field. You can change  
this name to uniquely identify this product.  
NOTE: Completing the other fields on this page is optional.  
4. Click the Apply button to save the changes.  
Manually configure IPv4 TCP/IP parameters from the control panel  
Use the control-panel Administration menus to manually set an IPv4 address, subnet mask, and default  
gateway.  
1. From the Home screen on the product control panel, scroll to and touch the Administration button.  
2. Open the following menus:  
●
●
●
●
●
Network Settings  
Jetdirect Menu  
TCP/IP  
IPV 4 Settings  
Config Method  
3. Select the Manual option, and then touch the Save button.  
4. Open the Manual Settings menu.  
5. Touch the IP Address, Subnet Mask, or Default Gateway option.  
6. Touch the first field to open a keypad. Enter the correct digits for the field, and then touch the OK  
button.  
Repeat the process for each field, and then touch the Save button.  
Manually configure IPv6 TCP/IP parameters from the control panel  
Use the control-panel Administration menus to manually set an IPv6 address.  
1. From the Home screen on the product control panel, scroll to and touch the Administration button.  
2. To enable manual configuration, open the following menus:  
●
●
●
●
●
●
●
Network Settings  
Jetdirect Menu  
TCP/IP  
IPV6 Settings  
Address  
Manual Settings  
Enable  
Select the On option, and then touch the Save button.  
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3. To configure the address, touch the Address button and then touch the field to open a keypad.  
4. Use the keypad to enter the address, and then touch the OK button.  
5. Touch the Save button.  
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HP Embedded Web Server  
●
How to access the HP Embedded Web Server (EWS)  
●
HP Embedded Web Server features  
Use the HP Embedded Web Server to manage printing functions from a computer instead of the product  
control panel.  
●
●
●
●
●
●
●
View product status information  
Determine the remaining life for all supplies and order new ones  
View and change tray configurations  
View and change the product control-panel menu configuration  
View and print internal pages  
Receive notification of product and supplies events  
View and change network configuration  
The HP Embedded Web Server works when the product is connected to an IP-based network. The HP  
Embedded Web Server does not support IPX-based product connections. Internet access is not needed to  
open and use the HP Embedded Web Server.  
When the product is connected to the network, the HP Embedded Web Server is automatically available.  
NOTE: The HP Embedded Web Server is not accessible beyond the network firewall.  
How to access the HP Embedded Web Server (EWS)  
1. From the Home screen on the product control panel, touch the Network button to display the IP  
address or host name.  
2. Open a Web browser, and in the address line, type the IP address or host name exactly as it displays on  
the product control panel. Press the Enter key on the computer keyboard. The EWS opens.  
To use the HP Embedded Web Server, the browser must meet the following requirements:  
●
●
●
●
Windows: Microsoft Internet Explorer 5.01 or later or Netscape 6.2 or later  
Mac OS X: Safari or Firefox using Bonjour or an IP address  
Linux: Netscape Navigator only  
HP-UX 10 and HP-UX 11: Netscape Navigator 4.7  
HP Embedded Web Server features  
●
●
●
Information tab  
General tab  
Print tab or Copy/Print tab  
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●
●
●
●
●
●
●
Scan/Digital Send tab (MFP models only)  
Fax tab (MFP models only)  
Troubleshooting tab  
Security tab  
HP Web Services tab  
Networking tab  
Other Links list  
Information tab  
Table 8-1 HP Embedded Web Server Information tab  
Menu  
Description  
Device Status  
Shows the product status and shows the estimated life remaining of HP supplies. The  
page also shows the type and size of paper set for each tray. To change the default  
settings, click the Change Settings link.  
Job Log  
Shows a summary of all jobs the product has processed.  
Shows the information found on the configuration page.  
Shows the status of the supplies for the product.  
Configuration Page  
Supplies Status Page  
Event Log Page  
Shows a list of all product events and errors. Use the HP Instant Support link (in the  
Other Links area on all HP Embedded Web Server pages) to connect to a set of dynamic  
Web pages that help solve problems. These pages also show additional services  
available for the product.  
Usage Page  
Shows a summary of the number of pages the product has printed, grouped by size,  
type, and paper print path.  
Device Information  
Shows the product network name, address, and model information. To customize these  
entries, click the Device Information menu on the General tab.  
Control Panel Snapshot  
Print  
Shows an image of the current screen on the control panel display.  
Upload a print-ready file from the computer to print. The product uses the default print  
settings to print the file.  
Printable Reports and Pages  
Lists the internal reports and pages for the product. Select one or more items to print or  
view.  
General tab  
Table 8-2 HP Embedded Web Server General tab  
Menu  
Description  
Control Panel Customization  
Reorder, show, or hide features on the control-panel display.  
Change the default display language.  
Quick Sets Setup  
Alerts  
Configure jobs that are available in the Quick Sets area of the Home screen on the  
product control panel.  
Setup email alerts for various product and supplies events.  
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Table 8-2 HP Embedded Web Server General tab (continued)  
Menu  
Description  
Control Panel Administration Menu  
Shows the menu structure of the Administration menu on the control panel.  
NOTE: Configure settings on this screen, or the HP Embedded Web Server provides  
more advanced configuration options than are available through the Administration  
menu.  
AutoSend  
Configure the product to send automated emails regarding product configuration and  
supplies to specific email addresses.  
Edit Other Links  
Ordering Information  
Device Information  
Add or customize a link to another Web site. This link displays in the Other Links area on  
all HP Embedded Web Server pages.  
Enter information about ordering replacement toner cartridges. This information  
displays on the supplies status page.  
Name the product and assign an asset number to it. Enter the name of the primary  
contact who will receive information about the product.  
Language  
Set the language in which to display the HP Embedded Web Server information.  
Set the date and time or synchronize with a network time server.  
Date and Time  
Energy Settings  
Set or edit a wake time, sleep time, and sleep delay for the product. Set a different  
schedule for each day of the week and for holidays.  
Set which interactions with the product cause it to wake from sleep mode.  
Backup and Restore  
Create a backup file that contains product and user data. If necessary, use this file to  
restore data to the product.  
Restore Factory Settings  
Solution Installer  
Restore product settings to the factory defaults.  
Install third-party software programs that can enhance the product functionality.  
Download and install product firmware upgrade files.  
Firmware Upgrade  
Quota and Statistics Services  
Provides connection information about third-party job-statistics services.  
Print tab or Copy/Print tab  
NOTE: The tab is named Copy/Print for MFP models.  
Table 8-3 HP Embedded Web Server Copy/Print tab  
Menu  
Description  
Retrieve from USB Setup  
Manage Stored Jobs  
Enable or disable the Retrieve from USB menu on the control panel.  
Enable or disable the ability to store jobs in the product memory.  
Configure job-storage options.  
Adjust Paper Types  
Restrict Color  
Override the factory-default mode settings if print quality problems occur when using a  
specific paper type.  
Permit or restrict color printing and copying.  
Specify permissions for individual users or for jobs that are sent from specific software  
programs.  
General Print Settings  
Configure settings for all print jobs, including copy jobs or received faxes.  
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Table 8-3 HP Embedded Web Server Copy/Print tab (continued)  
Menu  
Description  
Copy Settings (MFP models only)  
Manage Trays  
Configure the default options for copy jobs.  
Configure settings for paper trays.  
Scan/Digital Send tab (MFP models only)  
Table 8-4 HP Embedded Web Server Scan/Digital Send tab  
Menu  
Description  
E-mail and Save to Network Folder Quick Configure the product to send scanned images as email attachments.  
Setup Wizards  
Configure the product to save scanned images to network-folder Quick Sets. Quicks Sets  
provide easy access to files saved on the network.  
Address Book  
E-mail Setup  
Manage the address book, including the following:  
●
●
Add email addresses into the product one at a time.  
Use the Import/Export tab to load a large list of frequently-used email addresses  
on to the product all at once, rather than adding them one at a time.  
●
Edit email addresses that have already been saved in the product.  
Configure the default email settings for digital sending, including the following:  
●
●
●
●
●
●
●
Settings for the outgoing mail (SMTP) server  
Default settings for E-mail Quick Sets jobs  
Default message settings, such as the "From" address and the subject line  
Settings for digital signatures and encryption  
Settings for email notifications  
Default scan settings for email jobs  
Default file settings for email jobs  
Save to Network Folder Setup  
Configure the network folder settings for digital sending, including the following:  
●
●
●
●
Default settings for Quick Sets jobs saved in a network folder  
Settings for notifications  
Default scan settings for jobs saved in a network folder  
Default file settings for for jobs saved in a network folder  
Save to USB Setup  
Configure the USB settings for digital sending, including the following:  
●
●
●
●
Default settings for Quick Sets jobs saved on a USB flash drive  
Settings for notifications  
Default scan settings for jobs saved on a USB flash drive  
Default file settings for for jobs saved on a USB flash drive  
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Table 8-4 HP Embedded Web Server Scan/Digital Send tab (continued)  
Menu  
Description  
OXPd: Workflow  
Digital Sending Software Setup  
Use third-party workflow tools.  
Configure settings related to using optional Digital Sending software.  
Fax tab (MFP models only)  
Table 8-5 HP Embedded Web Server Fax tab  
Menu  
Description  
Fax Send Setup  
Configure settings for sending faxes, including the following:  
●
●
●
●
Default settings for outgoing faxes  
Default setting for sending faxes using the internal fax modem  
Settings for using a LAN fax service  
Settings for using an Internet fax service  
Speed Dials  
Manage speed dial numbers, including the following:  
●
Import .CSV files containing email addresses, fax numbers, or user records, so that  
they can be accessed on this product.  
●
Export email, fax, or user records from the product into a file on the computer to  
use as a data backup, or import the records onto another HP product.  
Fax Receive Setup  
Configure default print options for incoming faxes, and set up a fax printing schedule.  
Enable or disable fax archiving and fax forwarding, and configure basic settings for each:  
Fax Archive and Forwarding  
●
Fax archiving is a method to send a copy of all incoming and outgoing faxes to an  
email address.  
●
Fax forwarding is a method to forward incoming faxes to a different fax device.  
Fax Activity Log  
Contains a list of the faxes that have been sent from or received by this product.  
Troubleshooting tab  
Table 8-6 HP Embedded Web Server Troubleshooting tab  
Menu  
Description  
General Troubleshooting  
Retrieve Diagnostic Data  
Select from a variety of reports and tests to help solve problems with the product.  
Export product information to a file that can be useful for detailed problem analysis.  
NOTE: This item is available only if an  
administrator password is set from the  
Security tab.  
Calibration/Cleaning  
Enable the automatic cleaning feature, create and print the cleaning page, and select an  
option to calibrate the product immediately.  
Firmware Upgrade  
Download and install product firmware upgrade files.  
Restore product settings to factory defaults.  
Restore Factory Settings  
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Security tab  
Table 8-7 HP Embedded Web Server Security tab  
Menu  
Description  
General Security  
Settings for general security, including the following:  
●
Configure an administrator password to restrict access to certain features on the  
product.  
●
●
●
Set PJL password for processing PJL commands.  
Set file system access and firmware upgrade security.  
Enable or disable the Host USB port on the control panel or the USB connectivity  
port on the formatter for printing directly from a computer.  
●
View the status of all security settings.  
Access Control  
Configure access to product functions for specific individuals or groups, and select the  
method individuals use to sign in to the product.  
Protect Stored Data  
Configure and manage the internal hard drive for the product. This product includes an  
encrypted hard drive for maximum security.  
Configure settings for jobs that are stored on the product hard drive.  
Certificate Management  
Web Service Security  
Install and manage security certificates for access to the product and the network.  
Allow resources on this product to be accessed by web pages from different domains. If  
no sites are added to the list, then all sites are trusted.  
Self Test  
Verify that the security functions are running according to expected system parameters.  
HP Web Services tab  
Use the HP Web Services tab to configure and enable HP Web Services for this product. It is necessary to  
Enable HP Web Services to use the HP ePrint feature.  
Table 8-8 HP Embedded Web Server Networking tab  
Menu  
Description  
Web Services Setup  
Web Proxy  
Connect this product to HP's ePrintCenter on the Web by enabling HP Web Services.  
Configure a proxy server if there are issues enabling HP Web Services or connecting the  
product to the Internet.  
Networking tab  
Use the Networking tab to configure and secure network settings for the product when it is connected to an  
IP-based network. This tab does not display if the product is connected to other types of networks.  
Table 8-9 HP Embedded Web Server Networking tab  
Menu  
Description  
TCP/IP Setting  
Configure TCP/IP settings for IPv4 and IPv6 networks.  
NOTE: The configuration options available depend on the print server model.  
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Table 8-9 HP Embedded Web Server Networking tab (continued)  
Menu  
Description  
Network Settings  
Configure IPX/SPX, AppleTalk, DLC/LLC, and SNMP settings, depending on the print  
server model.  
Other Settings  
Configure general printing protocols and services supported by the print server. The  
available options depend on the print server model, but can include firmware update,  
LPD queues, USB settings, support information, and refresh rate.  
AirPrint  
Enable, set up, or disable network printing from Apple supported products.  
Select Language  
Change the language displayed by the HP Embedded Web Server. This page displays if  
the Web pages support multiple languages. Optionally, select supported languages  
through language-preference settings in the browser.  
Settings  
View and restore current security settings to factory-default values.  
Configure security settings using the Security Configuration Wizard.  
NOTE: Do not use the Security Configuration Wizard to configure security settings  
using network-management applications, such as HP Web Jetadmin.  
Authorization  
Control configuration management and use of this product, including the following:  
●
Set or change the administrator password to control access to configuration  
parameters.  
●
●
Request, install, and manage digital certificates on the HP Jetdirect print server.  
Limit host access to this product through an Access Control List (ACL) (for selected  
print servers on IPv4 networks only).  
Mgmt. Protocols  
Configure and manage security protocols for this product, including the following:  
●
●
●
Set the security management level for the HP Embedded Web Server, and control  
traffic over HTTP and HTTPS.  
Configure the SNMP (Simple Network Management Protocol) operation. Enable or  
disable the SNMP v1/v2c or SNMP v3 agents on the print server.  
Control access through protocols that may not be secure, such as printing  
protocols, print services, discovery protocols, name resolution services, and  
configuration-management protocols.  
802.1X Authentication  
Configure 802.1X authentication settings on the Jetdirect print server as required for  
client authentication on the network, and reset the 802.1X authentication settings to  
factory-default values.  
CAUTION: When changing the 802.1X authentication settings; the product might lose  
its connection. To reconnect, it might be necessary to reset the print server to a factory-  
default state and reinstall the product.  
IPsec/Firewall  
View or configure a Firewall policy or an IPsec/Firewall policy (for selected HP Jetdirect  
models only).  
Announcement Agent  
Enable or disable the HP Device Announcement Agent, set the configuration server, and  
configure mutual authentication using certificates.  
Network Statistics  
Protocol Info  
Display network statistics that are collected and stored on the HP Jetdirect print server.  
View a list of network-configuration settings on the HP Jetdirect print server for each  
protocol.  
Configuration Page  
View the HP Jetdirect configuration page, which contains status and configuration  
information.  
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Other Links list  
NOTE: Configure which links display in the Other Links list by using the Edit Other Links menu on the  
General tab. The following are the default links.  
Table 8-10 HP Embedded Web Server Other Links list  
Menu  
Description  
Product Support  
Shop for Supplies  
Connect to the support site for the product to search for help on various topics.  
Connect to the HP SureSupply Web site for information on purchasing original HP  
supplies, such as toner cartridges and paper.  
HP Instant Support  
Connect to the HP Web site to find solutions to product problems.  
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HP Utility for Mac OS X  
Use the HP Utility for Mac OS X to check product status or to view or change product settings from your  
computer.  
You can use the HP Utility when the product is connected with a USB cable or is connected to a TCP/IP-based  
network.  
Open HP Utility  
From the Finder, click Applications, click Hewlett-Packard, and then click HP Utility.  
If HP Utility is not included in the Utilities list, use the following procedure to open it:  
1. At the computer, open the Apple menu, click the System Preferences menu, and then click the Print  
& Fax icon or the Print & Scan icon.  
2. Select the product in the left side of the window.  
3. Click the Options & Supplies button.  
4. Click the Utility tab.  
5. Click the Open Printer Utility button.  
HP Utility features  
The HP Utility toolbar is at the top of every page. It includes these items:  
●
Devices: Click this button to show or hide Mac products found by the HP Utility in the Printers pane at  
the left side of the screen.  
●
●
●
●
●
●
All Settings: Click this button to return to the HP Utility main page.  
Applications: Click this button to manage which HP tools or utilities appear in the Dock.  
HP Support: Click this button to open a browser and go to the HP support Web site for the product.  
Supplies: Click this button to open the HP SureSupply Web site.  
Registration: Click this button to open the HP registration Web site.  
Recycling: Click this button to open the HP Planet Partners Recycling Program Web site.  
HP Utility consists of pages that you open by clicking in the All Settings list. The following table describes the  
tasks that you can perform with HP Utility.  
Menu  
Item  
Description  
Information and Support  
Supplies Status  
Shows the product supplies status and provides links for ordering  
supplies online.  
Device Information  
File Upload  
Shows information about the currently selected product.  
Transfers files from the computer to the product.  
Transfers font files from the computer to the product.  
Accesses the HP Connected Web site.  
Upload Fonts  
HP Connected  
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Menu  
Item  
Description  
Update Firmware  
Transfers a firmware update file to the product.  
NOTE: This option is available only after you open the View menu and  
select the Show Advanced Options item.  
Commands  
Sends special characters or print commands to the product after the print  
job.  
NOTE: This option is available only after you open the View menu and  
select the Show Advanced Options item.  
Printer Settings  
Supplies Management  
Configures how the product should behave when supplies are nearing the  
end of their estimated life.  
Trays Configuration  
Output Devices  
Duplex Mode  
Changes the default tray settings.  
Manages settings for optional output accessories.  
Turns on the automatic two-sided printing mode.  
Disables printing over USB or parallel ports.  
Protect Direct Ports  
Stored Jobs  
Manages print jobs that are stored on the product hard disk.  
Configures the network settings, such as the IPv4 and IPv6 settings.  
Provides access to the HP Embedded Web Server.  
Network Settings  
Additional Settings  
Scan to E-mail  
Scan Settings  
Opens the HP Embedded Web Server page for configuring settings for  
scanning to email.  
NOTE: USB connections are not supported.  
Scan to Network Folder  
Opens the HP Embedded Web Server page for configuring settings for  
scanning to a network folder.  
NOTE: USB connections are not supported.  
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HP Web Jetadmin  
HP Web Jetadmin is an award-winning, industry-leading tool for efficiently managing a wide variety of  
networked HP products, including printers, multifunction products, and digital senders. This single solution  
allows you to remotely install, monitor, maintain, troubleshoot, and secure your printing and imaging  
environment — ultimately increasing business productivity by helping you save time, control costs, and  
protect your investment.  
HP Web Jetadmin upgrades are periodically made available to provide support for specific product features.  
Go to www.hp.com/go/webjetadmin and click the Self Help and Documentation link to learn more about  
upgrades.  
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Economy settings  
●
●
●
Optimize speed or energy usage  
Set Sleep mode  
Set the Sleep Schedule  
Optimize speed or energy usage  
The product has four incremental settings to optimize for speed or energy usage.  
1. From the Home screen on the product control panel, scroll to and touch the Administration button.  
2. Open the following menus:  
●
●
●
General Settings  
Energy Settings  
Optimum Speed/Energy Usage  
3. Select the option that you want to use, and then touch the Save button.  
NOTE: The default setting is Faster first page.  
Set Sleep mode  
1. From the Home screen on the product control panel, scroll to and touch the Administration button.  
2. Open the following menus:  
●
●
●
General Settings  
Energy Settings  
Sleep Timer Settings  
3. Touch Sleep/Auto Off After to select the option.  
4. Select the appropriate time period, and then touch the Save button.  
NOTE: The sleep-mode default time is 30 minutes.  
Set the Sleep Schedule  
NOTE: You must configure the date and time settings before you can use the Sleep Schedule feature.  
1. From the Home screen on the product control panel, scroll to and touch the Administration button.  
2. Open the following menus:  
●
●
General Settings  
Date/Time Settings  
3. Open the Date/Time Format menu and configure the following settings:  
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●
Date Format  
Time Format  
4. Touch the Save button.  
5. Open the Date/Time menu and configure the following settings:  
●
●
Date/Time  
Time Zone  
If you are in an area that uses daylight savings time, select the Adjust for Daylight Savings box.  
6. Touch the Save button.  
7. Touch the back-arrow button to return to the Administration screen.  
8. Open the following menus:  
●
●
●
General Settings  
Energy Settings  
Sleep Schedule  
9. Touch the Add button, and then select the type of event to schedule: Wake or Sleep.  
10. Configure the following settings:  
●
●
Time  
Event Days  
11. Touch the OK button, and then touch the Save button.  
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Product security features  
●
●
●
●
●
●
Security statements  
IP Security  
Sign in to the product  
Assign a system password  
Encryption support: HP High Performance Secure Hard Disks  
Lock the formatter  
Security statements  
The product supports security standards and recommended protocols that help you keep the product secure,  
protect critical information on your network, and simplify the way you monitor and maintain the product.  
For in-depth information about HP's secure imaging and printing solutions, visit www.hp.com/go/  
secureprinting. The site provides links to white papers and FAQ documents about security features.  
IP Security  
IP Security (IPsec) is a set of protocols that control IP-based network traffic to and from the product. IPsec  
provides host-to-host authentication, data integrity, and encryption of network communications.  
For products that are connected to the network and have an HP Jetdirect print server, you can configure IPsec  
by using the Networking tab in the HP Embedded Web Server.  
Sign in to the product  
Some features on the product control panel can be secured so that unauthorized people cannot use them.  
When a feature is secured, the product prompts you to sign in before you can use it. You can also sign in  
without waiting for a prompt by touching the Sign In button on the Home screen.  
Typically, you use the same user name and password that you use to sign in to your computer on the  
network. Consult the network administrator for this product if you have questions about which credentials to  
use.  
After you have signed in to the product, a Sign Out button displays on the control panel. To maintain security  
for the product, touch the Sign Out button when you have finished using the product.  
Assign a system password  
Assign an administrator password for access to the product and the HP Embedded Web Server so that  
unauthorized users cannot change the product settings.  
1. Open the HP Embedded Web Server (EWS):  
a. From the Home screen on the product control panel, touch the Network button to display the IP  
address or host name.  
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b. Open a Web browser, and in the address line, type the IP address or host name exactly as it  
displays on the product control panel. Press the Enter key on the computer keyboard. The EWS  
opens.  
2. Click the Security tab.  
3. Open the General Security menu.  
4. In the Username field, enter the name to associate with the password.  
5. Enter the password in the New Password field, and then enter it again in the Verify Password field.  
NOTE: If you are changing an existing password, you must first enter the existing password in the Old  
Password field.  
6. Click the Apply button. Make note of the password and store it in a safe place.  
Encryption support: HP High Performance Secure Hard Disks  
The hard disk provides hardware-based encryption so you can securely store sensitive data without  
impacting product performance. This hard disk uses the latest Advanced Encryption Standard (AES) and has  
versatile time-saving features and robust functionality.  
Use the Security menu in the HP Embedded Web Server to configure the disk.  
Lock the formatter  
The formatter has a slot that you can use to attach a security cable. Locking the formatter prevents someone  
from removing valuable components from it.  
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Software and firmware updates  
HP regularly updates features that are available in the product firmware. To take advantage of the most  
current features, update the product firmware. Download the most recent firmware update file from the  
Web:  
In the US, go to www.hp.com/support/ojcolorMFPX585. Click Drivers & Software.  
Outside the US, follow these steps:  
1. Go to www.hp.com/support.  
2. Select your country/region.  
3. Click Drivers & Software.  
4. Enter the product name (HP Officejet Enterprise Color MFP X585), and then select Search.  
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9 Solve general problems  
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Restore factory-set defaults  
Control panel help system  
A “Cartridge is low” or “Cartridge is very low” message displays on the product control panel  
Product does not pick up paper or misfeeds  
Clear jams  
Improve print quality  
Improve copy image quality  
Improve scan image quality  
Improve fax image quality  
Solve wired network problems  
Solve fax problems  
For more information:  
In the US, go to www.hp.com/support/ojcolorMFPX585.  
Outside the US, go to www.hp.com/support. Select your country/region. Click Troubleshooting. Enter the  
product name, and then select Search.  
HP's all-inclusive help for your product includes the following information:  
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Install and configure  
Learn and use  
Solve problems  
Download software updates  
Join support forums  
Find warranty and regulatory information  
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Restore factory-set defaults  
1. From the Home screen on the product control panel, scroll to and touch the Administration button.  
2. Open the following menus:  
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●
General Settings  
Restore Factory Settings  
3. A verification message advises that completing the reset function might result in loss of data. Touch the  
Reset button to complete the process.  
NOTE: The product restarts automatically after the reset operation completes.  
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Control panel help system  
The product has a built-in Help system that explains how to use each screen. To open the Help system, touch  
the Help  
button in the upper-right corner of the screen.  
For some screens, the Help opens to a global menu where you can search for specific topics. You can browse  
through the menu structure by touching the buttons in the menu.  
Some Help screens include animations that guide you through procedures, such as clearing jams.  
For screens that contain settings for individual jobs, the Help opens to a topic that explains the options for  
that screen.  
If the product alerts you of an error or warning, touch the Help  
button to open a message that describes  
the problem. The message also contains instructions to help solve the problem.  
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A “Cartridge is low” or “Cartridge is very low” message displays  
on the product control panel  
Cartridge is low: The product indicates when an ink cartridge level is low. Actual ink cartridge life remaining  
may vary. Consider having a replacement available to install when print quality is no longer acceptable. The  
ink cartridge does not need to be replaced now.  
Cartridge is very low: The product indicates when the ink cartridge level is very low. Actual ink cartridge life  
remaining may vary. Consider having a replacement available to install when print quality is no longer  
acceptable. The ink cartridge does not need to be replaced now unless the print quality is no longer  
acceptable.  
Once an HP ink cartridge has reached Very Low, HP’s Premium Protection Warranty on that ink cartridge has  
ended.  
Change the “Very Low” settings  
You can change the way the product reacts when supplies reach the Very Low state. You do not have to re-  
establish these settings when you install a new ink cartridge.  
1. From the Home screen on the product control panel, scroll to and touch Supplies.  
2. Open the following menus:  
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Manage Supplies  
Supply Settings  
Black Cartridge or Color Cartridges  
Very Low Settings  
3. Select one of the following options:  
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Select the Stop option to set the product to stop printing when the cartridge reaches the Very Low  
threshold.  
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Select the Prompt to continue option to set the product to stop printing when the cartridge  
reaches the Very Low threshold. You can acknowledge the prompt or replace the cartridge to  
resume printing.  
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Select the Continue option to set the product to alert you that the cartridge is very low, and to  
continue printing beyond the Very Low setting without interaction. This can result in  
unsatisfactory print quality.  
For products with fax capability  
When the product is set to the Stop or Prompt to continue option, there is some risk that faxes will not print  
when the product resumes printing. This can occur if the product has received more faxes than the memory  
can hold while the product is waiting.  
The product can print faxes without interruption when it passes the Very Low threshold if you select the  
Continue option for the ink cartridge, but print quality might degrade.  
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Order supplies  
Order supplies and paper  
www.hp.com/go/suresupply  
Order through service or support providers  
Contact an HP-authorized service or support provider.  
Order using the HP Embedded Web Server (EWS)  
To access, in a supported Web browser on your computer, enter  
the product IP address or host name in the address/URL field. The  
EWS contains a link to the HP SureSupply Web site, which  
provides options for purchasing Original HP supplies.  
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Product does not pick up paper or misfeeds  
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The product does not pick up paper  
The product picks up multiple sheets of paper  
The document feeder jams, skews, or picks up multiple sheets of paper  
The product does not pick up paper  
If the product does not pick up paper from the tray, try these solutions.  
1. Open the product and remove any jammed sheets of paper.  
2. Load the tray with the correct size of paper for your job.  
3. Make sure the paper size and type are set correctly on the product control panel.  
4. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to  
the appropriate indentation in the tray.  
5. Check the product control panel to see if the product is waiting for you to acknowledge a prompt to feed  
the paper manually. Load paper, and continue.  
6. The rollers above the tray might be contaminated. Clean the rollers with a lint-free cloth dampened  
with warm water.  
The product picks up multiple sheets of paper  
If the product picks up multiple sheets of paper from the tray, try these solutions.  
1. Remove the stack of paper from the tray and flex it, rotate it 180 degrees, and flip it over. Do not fan  
the paper. Return the stack of paper to the tray.  
2. Use only paper that meets HP specifications for this product.  
3. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a different package.  
4. Make sure the tray is not overfilled. If it is, remove the entire stack of paper from the tray, straighten  
the stack, and then return some of the paper to the tray.  
5. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to  
the appropriate indentation in the tray.  
6. Make sure the printing environment is within recommended specifications.  
The document feeder jams, skews, or picks up multiple sheets of paper  
NOTE: This information applies to MFP products only.  
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The original might have something on it, such as staples or self-adhesive notes, that must be removed.  
Check that all rollers are in place and that the roller-access cover inside the document feeder is closed.  
Make sure that the top document-feeder cover is closed.  
The pages might not be placed correctly. Straighten the pages and adjust the paper guides to center the  
stack.  
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The paper guides must be touching the sides of the paper stack to work correctly. Make sure that the  
paper stack is straight and the guides are against the paper stack.  
The document feeder input tray or output bin might contain more than the maximum number of pages.  
Make sure the paper stack fits below the guides in the input tray, and remove pages from the output  
bin.  
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Verify that there are no pieces of paper, staples, paper clips, or other debris in the paper path.  
Clean the document-feeder rollers and the separation pad. Use compressed air or a clean, lint-free cloth  
moistened with warm water. If misfeeds still occur, replace the rollers.  
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From the Home screen on the product control panel, scroll to and touch the Supplies button. Check the  
status of the document-feeder kit, and replace it if necessary.  
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Clear jams  
Auto-navigation for clearing jams  
The auto-navigation feature assists you in clearing jams by providing step-by-step instructions on the  
control panel. When you complete a step, the product displays instructions for the next step until you have  
completed all steps in the procedure.  
Experiencing frequent or recurring paper jams?  
To reduce the number of paper jams, try these solutions.  
1. Use only paper that meets HP specifications for this product.  
2. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a different package.  
3. Use paper that has not previously been printed or copied on.  
4. Make sure the tray is not overfilled. If it is, remove the entire stack of paper from the tray, straighten  
the stack, and then return some of the paper to the tray.  
5. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides so  
they are touching the paper stack without bending it.  
6. Make sure that the tray is fully inserted in the product.  
7. If you are printing on heavy, embossed, or perforated paper, use the manual feed feature and feed  
sheets one at a time.  
8. From the Home screen on the product control panel, scroll to and touch the Trays button. Verify that the  
tray is configured correctly for the paper type and size.  
9. Make sure the printing environment is within recommended specifications.  
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Clear jams in the output bin  
1. Look for jammed paper in the output bin area.  
caps  
loc  
k
shi  
ft  
:
;
“
,
‘
enter  
?
.
shift  
/
2. Remove any visible media.  
NOTE: If the sheet tears, make sure that all  
fragments are removed before resuming  
printing.  
caps  
lock  
shift  
:
;
“
,
‘
enter  
?
.
shift  
/
3. Open and then close the left door to clear the  
message.  
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Clear jams in Tray 1 (multipurpose tray)  
1. If the jammed sheet is visible and easily  
accessible in Tray 1, pull it from Tray 1.  
NOTE: If the sheet tears, make sure that all of  
the fragments are removed before you resume  
printing.  
2. The jammed sheet may also be accessible by  
removing Tray 2 and removing the jammed sheet  
by pulling it to the right and then out of the  
product.  
3. If the jammed sheet is not visible or easily  
accessible in Tray 1, open the left door to access  
the jammed sheet.  
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4. If the paper is still not visible or accessible,  
remove the ink collection unit by pulling it out  
with both hands. Set the unit aside, upright, on a  
piece of paper to prevent ink spills.  
CAUTION: When pulling out the ink collection  
unit, avoid making direct contact with the black  
cylinder to prevent ink smear on skin or clothes.  
5. Lower the platen by pressing down on the green  
tab. This will cause the product to try to feed the  
sheet through the print zone. You may need to  
gently pull on the sheet if it does not feed.  
Remove the sheet.  
6. Lift the green tab to place the platen back into its  
operating position.  
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7. Reinstall the ink collection unit.  
8. Close the left door.  
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Clear jams in the left door  
1. Open the left door.  
2. Gently remove any visible paper from the rollers  
and delivery area.  
NOTE: If the sheet tears, make sure that all  
fragments are removed before you resume  
printing. Do not use sharp objects to remove  
fragments.  
3. Close the left door.  
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Clear jams in the ink collection unit area  
1. Open the left door.  
2. If you can see the trailing edge of the sheet,  
remove the sheet from the product.  
3. If the paper is not visible or accessible, remove  
the ink collection unit by pulling it out with both  
hands. Set the unit aside, upright, on a piece of  
paper to prevent ink spills.  
CAUTION: When pulling out the ink collection  
unit, avoid making direct contact with the black  
cylinder to prevent ink smear on skin or clothes.  
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4. Lower the platen by pressing down on the green  
tab. This will cause the product to try to feed the  
sheet through the print zone. You might need to  
gently pull on the sheet if it does not feed.  
Remove the sheet.  
5. Lift the green tab to place the platen back into its  
operating position.  
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6. Reinstall the ink collection unit.  
7. Close the left door.  
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Clear jams in Tray 2  
1. Open Tray 2 by pulling it out and releasing the  
latch at the rear left of the tray.  
2. Remove the jammed sheet by pulling it to the  
right and then out of the product.  
3. Close Tray 2.  
NOTE: To close the tray, push in the middle or  
with even pressure on both sides. Avoid pushing  
on one side only.  
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Clear jams in optional Tray 3  
1. Open Tray 3.  
2. Remove the jammed sheet by pulling it to the  
right and then out of the product.  
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3. If the jam cannot be cleared at the tray, try  
clearing the jam from the lower left door.  
4. Close Tray 3.  
NOTE: To close the tray, push in the middle or  
with even pressure on both sides. Avoid pushing  
on one side only.  
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Clear jams in the document feeder  
1. Lift the latch to release the document-feeder cover.  
2. Open the document-feeder cover.  
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3. Lift the jam-access door, and remove any jammed paper.  
If necessary, rotate the green wheel at the front of the document feeder to remove jammed paper.  
4. Press on the door next to the document-feeder rollers to make sure it is closed completely.  
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5. Flow models only: Lift the document feeder input tray.  
6. Flow models only: Squeeze inward on the two slots at each end of the e-Duplex assembly.  
7. Flow models only: Remove the e-Duplex assembly by pulling it out.  
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8. Flow models only: Remove any jammed paper.  
9. Flow models only: Reinstall the e-Duplex assembly by sliding it in until it locks into place.  
10. Flow models only: Lower the document-feeder input tray.  
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11. Close the document-feeder cover.  
NOTE: To avoid jams, make sure the guides in the document feeder input tray are adjusted tightly against  
the document. Remove all staples and paper clips from original documents.  
NOTE: Original documents that are printed on heavy, glossy paper can jam more frequently than originals  
that are printed on plain paper.  
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Improve print quality  
If the product is having print-quality problems, try the following solutions in the order presented to resolve  
the issue.  
If the product is having scan, fax, or copy quality problems, try the following solutions and also see “Improve  
scan quality,” “Improve fax quality,” or “Improve copy quality” for further solutions.  
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●
●
●
●
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●
●
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Print from a different software program  
Check the paper-type setting for the print job  
Check ink cartridge status  
Clean the product  
Visually inspect the ink cartridge  
Check paper and the printing environment  
Calibrate the product to align the colors  
Check other print job settings  
Try a different print driver  
Print from a different software program  
Try printing from a different software program. If the page prints correctly, the problem is with the software  
program from which you were printing.  
Check the paper-type setting for the print job  
Check the paper type setting when printing from a software program and the printed pages have smears,  
fuzzy or dark print, curled paper, scattered dots of ink, or small areas of missing ink.  
Check the paper type setting (Windows)  
1. From the software program, select the Print option.  
2. Select the product, and then click the Properties or Preferences button.  
3. Click the Paper/Quality tab.  
4. From the Paper Type drop-down list, click the More... option.  
5. Expand the list of Type is: options.  
6. Expand the category of paper types that best describes your paper.  
7. Select the option for the type of paper you are using, and click the OK button.  
8. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK  
button to print the job.  
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Check the paper type setting (Mac OS X)  
1. Click the File menu, and then click the Print option.  
2. In the Printer menu, select the product.  
3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then  
click the Finishing menu.  
4. Select a type from the Media Type drop-down list.  
5. Click the Print button.  
Check ink cartridge status  
Follow these steps to check the estimated life remaining in the ink cartridges if your printed pages have small  
unprinted areas, streaks, or bands.  
1. From the Home screen on the product control panel, scroll to and touch the Supplies button.  
2. The status of all supply items is listed on the screen.  
3. To print or view a report of the status of all supply items, including the genuine HP part number for  
reordering the supply, touch the Manage Supplies button. Touch the Supplies Status button, and then  
touch either the Print or View button.  
4. Check the percent of life remaining for the cartridges and if applicable, the status of other replaceable  
maintenance parts.  
Print quality problems can occur when using an ink cartridge that is at its estimated end of life. The  
supplies status page indicates when a supply level is very low. After an HP supply has reached the very  
low threshold, HP’s premium protection warranty on that supply has ended.  
The ink cartridge does not need to be replaced now unless the print quality is no longer acceptable.  
Consider having a replacement available to install when print quality is no longer acceptable.  
If you determine that you need to replace an ink cartridge or other replaceable maintenance parts, the  
supplies status page lists the genuine HP part numbers.  
5. Check to see if you are using a genuine HP cartridge.  
A genuine HP ink cartridge has the words “HP” or “Hewlett-Packard” on it, or has the HP logo on it. For  
more information on identifying HP cartridges go to www.hp.com/support. Select your country/region.  
Click Troubleshooting. Enter the product name, and then select Search.  
Hewlett-Packard cannot recommend the use of non-HP supplies, either new or remanufactured.  
Because they are not HP products, HP cannot influence their design or control their quality. If you are  
using a refilled or remanufactured ink cartridge and are not satisfied with the print quality, replace the  
cartridge with a genuine HP ink cartridge.  
Clean the product  
Print a cleaning page  
Print a cleaning page to remove dust and excess debris from the paper path if you are having any of the  
following problems:  
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Specks of ink are on the printed pages.  
Repeated marks occur on the printed pages.  
Use the following procedure to print a cleaning page.  
1. From the Home screen on the product control panel, scroll to and touch the Device Maintenance button.  
2. Touch Calibration/Cleaning, and then touch Print Cleaning Page to print the page.  
3. The cleaning process can take several minutes. When it is finished, discard the printed page.  
Clean the printhead  
1. From the Home screen on the product control panel, scroll to and touch the Device Maintenance button.  
2. Touch Calibration/Cleaning.  
3. Touch Clean Print head.  
Resolve ink smears  
1. From the Home screen on the product control panel, scroll to and touch the Device Maintenance button.  
2. Touch Calibration/Cleaning.  
3. Touch Resolve Ink Smear.  
Check the scanner glass for dirt and smudges  
Over time, specks of debris might collect on the scanner glass and white plastic backing, which can affect  
performance. Use the following procedure to clean the scanner if the printed pages have streaks, unwanted  
lines, black dots, poor print quality, or unclear text.  
1. Press the power button to turn the product off,  
and then disconnect the power cable from the  
electrical outlet.  
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2. Open the scanner lid.  
3. Clean the scanner glass, the document feeder  
strips, and the white plastic backing with a soft  
cloth or sponge that has been moistened with  
nonabrasive glass cleaner.  
CAUTION: Do not use abrasives, acetone,  
benzene, ammonia, ethyl alcohol, or carbon  
tetrachloride on any part of the product; these  
can damage the product. Do not place liquids  
directly on the glass or platen. They might seep  
and damage the product.  
NOTE: If you are having trouble with streaks on  
copies when you are using the document feeder,  
be sure to clean the small strip of glass on the  
left side of the scanner.  
4. Dry the glass and white plastic parts with a  
chamois or a cellulose sponge to prevent  
spotting.  
5. Connect the power cable to an outlet, and then  
press the power button to turn the product on.  
Visually inspect the ink cartridge  
1. Remove the ink cartridge from the product, and verify that there is no debris in the cartridge path.  
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2. Examine the metal connector of the ink cartridge.  
CAUTION: Do not touch the metal connector on the edge of the cartridge. Fingerprints on the metal  
connector can cause print-quality problems.  
C
98  
0
3. If you see any scratches, or other damage on the metal connector, replace the ink cartridge.  
4. If the metal connector does not appear to be damaged, push the cartridge gently back into its slot until  
it locks in place. Print a few pages to see if the problem has resolved.  
Check paper and the printing environment  
Step one: Use paper that meets HP specifications  
Some print-quality problems arise from using paper that does not meet HP specifications.  
●
●
Always use a paper type and weight that this product supports.  
Use paper that is of good quality and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles,  
voids, staples, and curled or bent edges.  
●
●
●
Use paper that has not been previously printed on.  
Use paper that does not contain metallic material, such as glitter.  
Use paper that is designed for use in laser printers. Do not use paper that is designed only for use in  
Inkjet printers.  
●
Use paper that is not too rough. Using smoother paper generally results in better print quality.  
Step two: Check the environment  
The environment can directly affect print quality and is a common cause for print-quality or paper-feeding  
issues. Try the following solutions:  
●
●
●
Move the product away from drafty locations, such as open windows or doors, or air-conditioning vents.  
Make sure the product is not exposed to temperatures or humidity outside of product specifications.  
Do not place the product in a confined space, such as a cabinet.  
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●
Place the product on a sturdy, level surface.  
Remove anything that is blocking the vents on the product. The product requires good air flow on all  
sides, including the top.  
●
Protect the product from airborne debris, dust, steam, grease, or other elements that can leave residue  
inside the product.  
Step three: Set the individual tray alignment  
Follow these steps when text or images are not centered or aligned correctly on the printed page when  
printing from specific trays.  
1. From the Home screen on the product control panel, scroll to and touch the Administration button.  
2. Open the following menus:  
●
●
●
General Settings  
Print Quality  
Image Registration  
3. Select the tray that you want to adjust.  
4. Touch the Print Test Page button, and then follow the instructions on the printed pages.  
5. Touch the Print Test Page button to verify the results, and then make further adjustments if necessary.  
6. When you are satisfied with the results, touch the Save button to save the new settings.  
Calibrate the product to align the colors  
Calibration is a product function that optimizes print quality.  
Follow these steps to resolve print print-quality problems such as misaligned color, colored shadows, blurry  
graphics, or other print-quality issues.  
1. From the Home screen on the product control panel, scroll to and touch the Device Maintenance button.  
2. Open the following menus:  
●
●
Calibration/Cleaning  
Full Calibration  
3. Touch the Start button to start the calibration process.  
A Calibrating message will display on the product control panel. The calibration process takes a few  
minutes to complete. Do not turn the product off until the calibration process has finished.  
4. Wait while the product calibrates, and then try printing again.  
Check other print job settings  
When printing from a software program, follow these steps to try to resolve the issue by adjusting other  
print-driver settings.  
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Adjust color settings (Windows)  
Follow these steps if colors on the printed page to not match colors on the computer screen, or if the colors  
on the printed page are not satisfactory.  
Change the color theme  
1. From the software program, select the Print option.  
2. Select the product, and then click the Properties or Preferences button.  
3. Click the Color tab.  
4. Select the HP EasyColor check box to clear it.  
5. Select a color theme from the Color Themes drop-down list.  
●
●
●
Default (sRGB): This theme sets the product to print RGB data in raw device mode. When using this  
theme, manage color in the software program or in the operating system for correct rendering.  
Vivid (sRGB): The product increases the color saturation in the midtones. Use this theme when  
printing business graphics.  
Photo (sRGB): The product interprets RGB color as if it were printed as a photograph using a digital  
mini lab. The product renders deeper, more saturated colors differently than with the Default  
(sRBG) theme. Use this theme when printing photos.  
●
Photo (Adobe RGB 1998): Use this theme with printing digital photos that use the AdobeRGB color  
space rather than sRGB. Turn off color management in the software program when using this  
theme.  
●
●
None: No color theme is used.  
Custom Profile: Select this option to use a custom input profile to accurately control color output  
(for example, to emulate a specific HP Color LaserJet product). Download custom profiles from  
www.hp.com.  
6. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK  
button to print the job.  
Change the color options  
1. From the software program, select the Print option.  
2. Select the product, and then click the Properties or Preferences button.  
3. Click the Color tab.  
4. Select the HP EasyColor check box to clear it.  
5. Click the Automatic or Manual setting.  
●
●
Automatic setting: Select this setting for most color print jobs  
Manual setting: Select this setting to adjust the color settings independently from other settings.  
Click the Settings button to open the manual color-adjusment window.  
NOTE: Changing color settings manually can impact output. HP recommends that only color  
graphics experts change these settings.  
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6. Click the Print in Grayscale option to print a color document in black and shades of gray. Use this option  
to print color documents for photocopying or faxing.  
7. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK  
button to print the job.  
Try a different print driver  
You might need to use a different print driver when printing from a software program and the printed pages  
have unexpected lines in graphics, missing text, missing graphics, incorrect formatting, or substituted fonts.  
Download any of the following drivers from the HP Web site. In the US, go to www.hp.com/support/  
ojcolorMFPX585. Outside the US, go to www.hp.com/support. Select your country/region. Click Download  
Drivers & Software. Enter the product name, and then select Search.  
●
HP PCL 6 driver  
Provided as the default driver on the product CD. This driver is automatically  
installed unless you select a different one.  
●
●
Recommended for all Windows environments  
Provides the overall best speed, print quality, and product-feature support for  
most users  
●
●
●
●
Developed to align with the Windows Graphic Device Interface (GDI) for the best  
speed in Windows environments  
Might not be fully compatible with third-party and custom software programs that  
are based on PCL 5  
Recommended for printing with Adobe® software programs or with other highly  
graphics-intensive software programs  
HP UPD PS driver  
HP UPD PCL 5  
Provides support for printing from postscript emulation needs, or for postscript  
flash font support  
●
●
●
●
Recommended for general office printing in Windows environments  
Compatible with previous PCL versions and older HP LaserJet products  
The best choice for printing from third-party or custom software programs  
The best choice when operating with mixed environments, which require the  
product to be set to PCL 5 (UNIX, Linux, mainframe)  
●
●
Designed for use in corporate Windows environments to provide a single driver for  
use with multiple product models  
Preferred when printing to multiple product models from a mobile Windows  
computer  
●
●
HP UPD PCL 6  
Recommended for printing in all Windows environments  
Provides the overall best speed, print quality, and printer feature support for most  
users  
●
●
Developed to align with Windows Graphic Device Interface (GDI) for best speed in  
Windows environments  
Might not be fully compatible with third-party and custom software programs that  
are based on PCL 5  
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Improve copy image quality  
If the product is having copy quality problems, try the following solutions in the order presented to resolve  
the issue.  
●
●
●
●
●
●
●
Check the scanner glass for dirt and smudges  
Calibrate the scanner  
Check the paper settings  
Check the image-adjustment settings  
Optimize copy quality for text or pictures  
Edge-to-edge copying  
Clean the pickup rollers and separation pad in the document feeder  
Try these few simple steps first:  
●
●
●
Use the flatbed scanner rather than the document feeder.  
Use high-quality originals.  
When using the document feeder, load the original document into the feeder correctly, using the paper  
guides, to avoid unclear or skewed images.  
If the problem still exists, try these additional solutions. If they do not fix the problem, see “Improve print  
quality” for further solutions.  
Check the scanner glass for dirt and smudges  
Over time, specks of debris might collect on the scanner glass and white plastic backing, which can affect  
performance. Use the following procedure to clean the scanner if the printed pages have streaks, unwanted  
lines, black dots, poor print quality, or unclear text.  
1. Press the power button to turn the product off,  
and then disconnect the power cable from the  
electrical outlet.  
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2. Open the scanner lid.  
3. Clean the scanner glass, the document feeder  
strips, and the white plastic backing with a soft  
cloth or sponge that has been moistened with  
nonabrasive glass cleaner.  
CAUTION: Do not use abrasives, acetone,  
benzene, ammonia, ethyl alcohol, or carbon  
tetrachloride on any part of the product; these  
can damage the product. Do not place liquids  
directly on the glass or platen. They might seep  
and damage the product.  
NOTE: If you are having trouble with streaks on  
copies when you are using the document feeder,  
be sure to clean the small strip of glass on the  
left side of the scanner.  
4. Dry the glass and white plastic parts with a  
chamois or a cellulose sponge to prevent  
spotting.  
5. Connect the power cable to an outlet, and then  
press the power button to turn the product on.  
Calibrate the scanner  
If the copied image is not positioned correctly on the page, follow these steps to calibrate the scanner.  
NOTE: When using the document feeder, make sure to adjust the guides in the input tray so they are  
against the original document.  
1. From the Home screen on the product control panel, scroll to and touch the Device Maintenance button.  
2. Open the following menus:  
●
●
Calibration/Cleaning  
Calibrate Scanner  
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3. Touch the Next button to start the calibration process. Follow the on-screen prompts.  
4. Wait while the product calibrates, and then try copying again.  
Check the paper settings  
Follow these steps if copied pages have smears, fuzzy or dark print, curled paper, scattered dots of toner,  
loose toner, or areas where toner has dropped out.  
Check the paper size and type configuration  
1. From the Home screen on the product control panel, scroll to and touch the Trays button.  
2. Touch the line for the tray that you want to configure, and then touch the Modify button.  
3. Select the paper size and paper type from the lists of options.  
4. Touch the OK button to save your selection.  
Select the tray to use for the copy  
1. From the Home screen on the product control panel, touch the Copy button.  
2. Touch the Paper Selection button.  
3. Select the tray that holds the paper that you want to use, and then touch the OK button.  
NOTE: These settings are temporary. After you have finished the job, the product returns to the default  
settings.  
Check the image-adjustment settings  
Adjust these additional settings to improve copy quality.  
1. From the Home screen on the product control panel, touch the Copy button.  
2. Touch the Image Adjustment button.  
3. Adjust the sliders to set the Darkness level, the Contrast level, the Sharpness level, and the Background  
Cleanup level. Touch the OK button.  
4. Touch the Start button.  
NOTE: These settings are temporary. After you have finished the job, the product returns to the default  
settings.  
Optimize copy quality for text or pictures  
Optimize the copy job for the type of image being copied: text, graphics, or photos.  
1. From the Home screen on the product control panel, touch the Copy button.  
2. Touch the More Options button, and then touch the Optimize Text/Picture button.  
3. Select one of the predefined options, or touch the Manually adjust button, and then adjust the slider in  
the Optimize For area. Touch the OK button.  
4. Touch the Start button.  
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NOTE: These settings are temporary. After you have finished the job, the product returns to the default  
settings.  
Edge-to-edge copying  
Use this feature to avoid shadows that can appear along the edges of copies when the original document is  
printed close to the edges.  
1. From the Home screen on the product control panel, scroll to and touch the Administration button.  
2. Open the following menus:  
●
●
Copy Settings  
Edge-To-Edge  
3. Select the Edge-To-Edge output option if the original document is printed close to the paper edges.  
4. Touch the Save button.  
5. Touch the Start button.  
Clean the pickup rollers and separation pad in the document feeder  
Follow these steps if the printed pages have toner smudges or skewed print.  
1. Lift the document-feeder latch.  
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2. Open the document-feeder cover.  
3. Remove any visible lint or dust from each of the  
feed rollers and the separation pad using  
compressed air or a clean lint-free cloth  
moistened with warm water.  
NOTE: Lift up the roller assembly so you can  
clean the second roller.  
4. Close the document-feeder cover.  
If the problem persists, check the document feeder separation pad and rollers for damage or wear, and  
replace them if necessary.  
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Improve scan image quality  
●
●
●
Check the scanner glass for dirt and smudges  
Check the scan/send settings from the product control panel  
Clean the pickup rollers and separation pad in the document feeder  
Try these few simple steps first:  
●
●
●
Use the flatbed scanner rather than the document feeder.  
Use high-quality originals.  
When using the document feeder, load the original document into the feeder correctly, using the paper  
guides, to avoid unclear or skewed images.  
If the problem still exists, try these additional solutions. If they do not fix the problem, see “Improve print  
quality” for further solutions.  
Check the scanner glass for dirt and smudges  
Over time, specks of debris might collect on the scanner glass and white plastic backing, which can affect  
performance. Use the following procedure to clean the scanner if the printed pages have streaks, unwanted  
lines, black dots, poor print quality, or unclear text.  
1. Press the power button to turn the product off,  
and then disconnect the power cable from the  
electrical outlet.  
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2. Open the scanner lid.  
3. Clean the scanner glass, the document feeder  
strips, and the white plastic backing with a soft  
cloth or sponge that has been moistened with  
nonabrasive glass cleaner.  
CAUTION: Do not use abrasives, acetone,  
benzene, ammonia, ethyl alcohol, or carbon  
tetrachloride on any part of the product; these  
can damage the product. Do not place liquids  
directly on the glass or platen. They might seep  
and damage the product.  
NOTE: If you are having trouble with streaks on  
copies when you are using the document feeder,  
be sure to clean the small strip of glass on the  
left side of the scanner.  
4. Dry the glass and white plastic parts with a  
chamois or a cellulose sponge to prevent  
spotting.  
5. Connect the power cable to an outlet, and then  
press the power button to turn the product on.  
Check the scan/send settings from the product control panel  
Check the scan settings on the product.  
Check the resolution settings  
NOTE: Setting the resolution to a high value increases the file size and the scan time.  
Follow these steps to adjust the resolution setting:  
1. From the Home screen on the product control panel, scroll to and touch the Administration button.  
2. Open the Scan/Digital Send Settings menu.  
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3. Select the category of scan and send settings that you want to configure.  
4. Open the Default Job Options menu.  
5. Touch the Resolution button.  
6. Select one of the predefined options. Touch the Save button.  
7. Touch the Start button.  
Check the color settings  
Follow these steps to adjust the color setting:  
1. From the Home screen on the product control panel, scroll to and touch the Administration button.  
2. Open the Scan/Digital Send Settings menu.  
3. Select the category of scan and send settings that you want to configure.  
4. Open the Default Job Options menu.  
5. Touch the Color/Black button.  
6. Select one of the predefined options. Touch the Save button.  
7. Touch the Start button.  
Check the image-adjustment settings  
Adjust these additional settings to improve scan quality.  
1. From the Home screen on the product control panel, scroll to and touch the Administration button.  
2. Open the Scan/Digital Send Settings menu.  
3. Select the category of scan and send settings that you want to configure.  
4. Open the Default Job Options menu.  
5. Touch the Image Adjustment button.  
6. Adjust the sliders to set the Darkness level, the Contrast level, the Sharpness level, and the Background  
Cleanup level. Touch the Save button.  
7. Touch the Start button.  
NOTE: These settings are temporary. After you have finished the job, the product returns to the default  
settings.  
Optimize scan quality for text or pictures  
Optimize the scan job for the type of image being scanned: text, graphics, or photos.  
1. From the Home screen on the product control panel, touch one of the buttons for the scan/send  
features:  
●
●
Save to Network Folder  
Save to Device Memory  
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●
Save to USB  
Scan to SharePoint®  
2. Touch the More Options button, and then touch the Optimize Text/Picture button.  
3. Select one of the predefined options, or touch the Manually adjust button, and then adjust the slider in  
the Optimize For area. Touch the OK button.  
4. Touch the Start button.  
NOTE: These settings are temporary. After you have finished the job, the product returns to the default  
settings.  
Check the output-quality settings  
This setting adjusts the level of compression when saving the file. For the highest quality, select the highest  
setting.  
1. From the Home screen on the product control panel, scroll to and touch the Administration button.  
2. Open the Scan/Digital Send Settings menu.  
3. Select the category of scan and send settings that you want to configure.  
4. Open the Default Job Options menu.  
5. Touch the Output Quality button.  
6. Select one of the predefined options. Touch the Save button.  
7. Touch the Start button.  
Clean the pickup rollers and separation pad in the document feeder  
Follow these steps if the printed pages have toner smudges or skewed print.  
1. Lift the document-feeder latch.  
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2. Open the document-feeder cover.  
3. Remove any visible lint or dust from each of the  
feed rollers and the separation pad using  
compressed air or a clean lint-free cloth  
moistened with warm water.  
NOTE: Lift up the roller assembly so you can  
clean the second roller.  
4. Close the document-feeder cover.  
If the problem persists, check the document feeder separation pad and rollers for damage or wear, and  
replace them if necessary.  
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Improve fax image quality  
●
●
●
●
●
●
●
●
●
Check the scanner glass for dirt and smudges  
Check the send-fax resolution settings  
Check the image-adjustment settings  
Optimize fax quality for text or pictures  
Check the error-correction settings  
Send to a different fax machine  
Clean the pickup rollers and separation pad in the document feeder  
Check the fit-to-page setting  
Check the sender's fax machine  
Check the scanner glass for dirt and smudges  
Over time, specks of debris might collect on the scanner glass and white plastic backing, which can affect  
performance. Use the following procedure to clean the scanner.  
1. Press the power button to turn the product off,  
and then disconnect the power cable from the  
electrical outlet.  
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2. Open the scanner lid.  
3. Clean the scanner glass, the document feeder  
strips, and the white plastic backing with a soft  
cloth or sponge that has been moistened with  
nonabrasive glass cleaner.  
CAUTION: Do not use abrasives, acetone,  
benzene, ammonia, ethyl alcohol, or carbon  
tetrachloride on any part of the product; these  
can damage the product. Do not place liquids  
directly on the glass or platen. They might seep  
and damage the product.  
NOTE: If you are having trouble with streaks on  
copies when you are using the document feeder,  
be sure to clean the small strip of glass on the  
left side of the scanner.  
4. Dry the glass and white plastic parts with a  
chamois or a cellulose sponge to prevent  
spotting.  
5. Connect the power cable to an outlet, and then  
press the power button to turn the product on.  
Check the send-fax resolution settings  
NOTE: Increasing the resolution increases the fax size and send time.  
1. From the Home screen on the product control panel, scroll to and touch the Administration button.  
2. Open the following menus:  
●
●
●
Fax Settings  
Fax Send Settings  
Default Job Options  
3. Touch the Resolution button.  
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4. Select one of the predefined options. Touch the Save button.  
5. Touch the Start button.  
Check the image-adjustment settings  
Adjust these additional settings to improve send-fax quality  
1. From the Home screen on the product control panel, scroll to and touch the Administration button.  
2. Open the following menus:  
●
●
●
Fax Settings  
Fax Send Settings  
Default Job Options  
3. Touch the Image Adjustment button.  
4. Adjust the sliders to set the Darkness level, the Contrast level, the Sharpness level, and the Background  
Cleanup level. Touch the Save button.  
5. Touch the Start button.  
Optimize fax quality for text or pictures  
Optimize the fax job for the type of image being scanned: text, graphics, or photos.  
1. From the Home screen on the product control panel, touch the Fax button.  
2. Touch the More Options button, and then touch the Optimize Text/Picture button.  
3. Select one of the predefined options, or touch the Manually adjust button, and then adjust the slider in  
the Optimize For area. Touch the OK button.  
4. Touch the Start button.  
NOTE: These settings are temporary. After you have finished the job, the product returns to the default  
settings.  
Check the error-correction settings  
The Error Correction Mode setting might be disabled, which can reduce image quality. Follow these steps to  
enable it.  
1. From the Home screen on the product control panel, scroll to and touch the Administration button.  
2. Open the following menus:  
●
●
●
●
Fax Settings  
Fax Send Settings  
Fax Send Setup  
General Fax Send Settings  
3. Select the Error Correction Mode option. Touch the Save button.  
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Send to a different fax machine  
Try sending the fax to a different fax machine. If the fax quality is better, the problem is related to the initial  
recipient's fax machine settings or supplies status.  
Clean the pickup rollers and separation pad in the document feeder  
1. Lift the document-feeder latch.  
2. Open the document-feeder cover.  
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3. Remove any visible lint or dust from each of the  
feed rollers and the separation pad using  
compressed air or a clean lint-free cloth  
moistened with warm water.  
NOTE: Lift up the roller assembly so you can  
clean the second roller.  
4. Close the document-feeder cover.  
Check the fit-to-page setting  
If the Fit to Page setting is enabled, and the incoming fax is larger than the default page size, the product  
attempts to scale the image to fit the page. If this setting is disabled, larger images split across multiple  
pages.  
1. From the Home screen on the product control panel, scroll to and touch the Administration button.  
2. Open the following menus:  
●
●
●
●
Fax Settings  
Fax Receive Settings  
Default Job Options  
Fit to Page  
3. Touch the Enabled option to enable the setting, or touch the Disabled option to disable it. Touch the  
Save button.  
Check the sender's fax machine  
Ask the sender to try sending from a different fax machine. If the fax quality is better, the problem is with the  
sender's fax machine. If a different fax machine is unavailable, ask the sender to consider making the  
following changes:  
●
●
●
Make sure the original document is on white (not colored) paper.  
Increase the fax resolution, quality level, or contrast settings.  
If possible, send the fax from a computer software program.  
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Solve wired network problems  
Check the following items to verify that the product is communicating with the network. Before beginning,  
print a configuration page from the product control panel and locate the product IP address that is listed on  
this page.  
●
●
●
●
●
●
●
Poor physical connection  
The computer is using the incorrect IP address for the product  
The computer is unable to communicate with the product  
The product is using incorrect link and duplex settings for the network  
New software programs might be causing compatibility problems  
The computer or workstation might be set up incorrectly  
The product is disabled, or other network settings are incorrect  
NOTE: HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating  
systems and not of the HP print drivers. For more information, go to Microsoft at www.microsoft.com.  
Poor physical connection  
1. Verify that the product is attached to the correct network port using a cable of the correct length.  
2. Verify that cable connections are secure.  
3. Look at the network port connection on the back of the product, and verify that the amber activity light  
and the green link-status light are lit.  
4. If the problem continues, try a different cable or port on the hub.  
The computer is using the incorrect IP address for the product  
1. Open the printer properties and click the Ports tab. Verify that the current IP address for the product is  
selected. The product IP address is listed on the product configuration page.  
2. If you installed the product using the HP standard TCP/IP port, select the box labeled Always print to  
this printer, even if its IP address changes.  
3. If you installed the product using a Microsoft standard TCP/IP port, use the hostname instead of the IP  
address.  
4. If the IP address is correct, delete the product and then add it again.  
The computer is unable to communicate with the product  
1. Test network communication by pinging the network.  
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a. Open a command-line prompt on your computer. For Windows, click Start, click Run, type cmd,  
and then press Enter.  
b. Type ping followed by the IP address for your product.  
For Mac OS X, open the Network Utility, and then supply the IP address in the correct field in the  
Ping pane.  
c. If the window displays round-trip times, the network is working.  
2. If the ping command failed, verify that the network hubs are on, and then verify that the network  
settings, the product, and the computer are all configured for the same network.  
The product is using incorrect link and duplex settings for the network  
Hewlett-Packard recommends leaving these settings in automatic mode (the default setting). If you change  
these settings, you must also change them for your network.  
New software programs might be causing compatibility problems  
Verify that any new software programs are correctly installed and that they use the correct print driver.  
The computer or workstation might be set up incorrectly  
1. Check the network drivers, print drivers, and the network redirection settings.  
2. Verify that the operating system is configured correctly.  
The product is disabled, or other network settings are incorrect  
1. Review the configuration page to check the status of the network protocol. Enable it if necessary.  
2. Reconfigure the network settings if necessary.  
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Solve fax problems  
●
Checklist for solving fax problems  
●
General fax problems  
Checklist for solving fax problems  
Use the following checklist to help identify the cause of any fax-related problems you encounter:  
●
Are you using the fax cable supplied with the fax accessory? This fax accessory has been tested with  
the supplied fax cable to meet RJ11 and functional specifications. Do not substitute another fax cable;  
the analog-fax accessory requires an analog-fax cable. It also requires an analog phone connection.  
●
Is the fax/phone line connector seated in the outlet on the fax accessory? Make sure that the phone  
jack is correctly seated in the outlet. Insert the connector into the outlet until it "clicks."  
NOTE: Verify that the phone jack is connected to the fax port rather than to the network port. The  
ports are similar.  
●
Is the phone wall jack working properly? Verify that a dial tone exists by attaching a phone to the wall  
jack. Can you hear a dial tone, and can you make or receive a phone call?  
What type of phone line are you using?  
●
Dedicated line: A standard analog fax/phone line assigned to receive or send faxes.  
NOTE: The phone line should be for product fax use only and not shared with other types of telephone  
devices. Examples include alarm systems that use the phone line for notifications to a monitoring  
company.  
●
●
PBX system: A business-environment phone system. Standard home phones and the fax accessory use  
an analog phone signal. Some PBX systems are digital and might not be compatible with the fax  
accessory. You might need an interfacing Analog Telephone Adapter (ATA) to connect the fax machine  
to digital PBX systems.  
Roll-over lines: A phone system feature where a new call "rolls over" to the next available line when  
the first incoming line is busy. Try attaching the product to the first incoming phone line. The fax  
accessory answers the phone after it rings the number of times set in the rings-to-answer setting.  
Are you using a surge-protection device?  
A surge-protection device can be used between the wall jack and the fax accessory to protect the fax  
accessory against electrical power passed through the phone lines. These devices can cause some fax  
communication problems by degrading the quality of the phone signal. If you are having problems sending or  
receiving faxes and are using one of these devices, connect the product directly to the phone jack on the wall  
to determine whether the problem is with the surge-protection device.  
Are you using a phone company voice-messaging service or an answering machine?  
If the rings-to-answer setting for the messaging service is lower than the rings-to-answer setting for the fax  
accessory, the messaging service answers the call, and the fax accessory cannot receive faxes. If the rings-  
to-answer setting for the fax accessory is lower than that of the messaging service, the fax accessory  
answers all calls.  
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Does your phone line have a call-waiting feature?  
If the fax telephone line has an activated call-waiting feature, a call-waiting notice can interrupt a fax call in  
progress, which causes a communication error. Ensure that a call-waiting feature is not active on the fax  
telephone line.  
Check fax accessory status  
If the analog-fax accessory does not appear to be functioning, print a Configuration Page report to check the  
status.  
1. From the Home screen, scroll to and touch the Administration button.  
2. Open the following menus:  
●
●
●
Reports  
Configuration/Status Pages  
Configuration Page  
3. Touch the Print button to print the report, or touch the View button to view the report on the screen.  
The report consists of several pages.  
NOTE: The product IP address or host name is listed on the Jetdirect Page.  
On the Fax Accessory Page of the Configuration Page, under the Hardware Information heading, check the  
Modem Status. The following table identifies the status conditions and possible solutions.  
NOTE: If the Fax Accessory Page does not print, there might be a problem with the analog fax accessory. If  
you are using LAN fax or Internet fax, those configurations could be disabling the feature.  
Operational / Enabled1  
Operational / Disabled1  
The analog-fax accessory is installed and ready.  
The fax accessory is installed, but you have not configured the  
required fax settings yet.  
The fax accessory is installed and operational; however, the  
HP Digital Sending utility has either disabled the product fax  
feature or has enabled LAN fax. When LAN fax is enabled, the  
analog-fax feature is disabled. Only one fax feature, either LAN  
fax or analog fax, can be enabled at a time.  
NOTE: If LAN fax is enabled, the Fax feature is unavailable on  
the product control panel.  
Non-Operational / Enabled/Disabled1  
Damaged / Enabled/Disabled1  
The product has detected a firmware failure. Upgrade the  
firmware.  
The fax accessory has failed. Reseat the fax accessory card and  
check for bent pins. If the status is still DAMAGED, replace the  
analog-fax accessory card.  
1
ENABLED indicates that the analog-fax accessory is enabled and turned on; DISABLED indicates that LAN fax is enabled (analog fax is  
turned off).  
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General fax problems  
The following are some common fax problems.  
The fax failed to send  
JBIG is enabled, and the receiving fax machine does not have JBIG capability.  
Turn off the JBIG setting.  
An Out of Memory status message displays on the product control panel  
The product storage disk is full.  
Delete some stored jobs from the disk. From the Home screen on the product control panel, touch the  
Retrieve from Device Memory button. Open the list of stored jobs or stored faxes. Select a job to delete, and  
then touch the Delete button.  
Print quality of a photo is poor or prints as a gray box  
You are using the wrong page-content setting or the wrong resolution setting.  
Try setting the Optimize Text/Picture option to Photograph setting.  
You touched the Stop button to cancel a fax, but the fax was still sent  
If the job is too far along in the sending process, you cannot cancel the job.  
This is normal operation.  
No fax address book button displays  
The fax address book feature has not been enabled.  
Use the HP MFP Digital Sending Software Configuration utility to enable the fax address book feature.  
Not able to locate the Fax settings in HP Web Jetadmin  
Fax settings in HP Web Jetadmin are located under the device's status page drop-down menu.  
Select Digital Sending and Fax from the drop-down menu.  
The header is appended to the top of the page when the overlay option is enabled  
For all forwarded faxes, the product appends the overlay header to the top of a page.  
This is normal operation.  
A mix of names and numbers is in the recipients box  
Names and numbers can both display, depending on where they are from. The fax address book lists names,  
and all other databases list numbers.  
This is normal operation.  
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A one-page fax prints as two pages  
The fax header is being appended to the top of the fax, pushing text to a second page.  
To print a one page fax on one page, set the overlay header to overlay mode, or adjust the fit-to-page  
setting.  
A document stops in the document feeder in the middle of faxing  
A jam is in the document feeder.  
Clear the jam, and send the fax again.  
The volume for sounds coming from the fax accessory is too high or too low  
The volume setting needs to be adjusted.  
Adjust the volume in the Fax Send Settings menu and the Fax Receive Settings menu.  
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Index  
A
colors  
calibrate 132  
control panel  
help 105  
double-sided printing  
Mac 33  
Windows 30  
duplex copying 46  
accessories  
ordering 22  
address books, email  
recipient lists 67  
recipient lists, creating 51  
AirPrint 40  
locating  
5
duplex printing  
locating features  
9
Mac 33  
copy  
duplex printing (double-sided)  
settings (Windows) 29  
Windows 30  
optimize for text or pictures 47,  
B
137  
bin, output  
jams, clearing 111  
bins, output  
two-sided documents 46  
duplexing  
copy settings  
HP Embedded Web Server 89  
copying  
multiple copies 44  
resolution  
single copies 44  
covers  
locating  
manually (Mac) 33  
manually (Windows) 30  
locating  
Bonjour  
5
E
easy-access USB printing 41  
edge-to-edge copying 138  
email  
identifying 87  
2
both sides, copying 46  
both sides, copying manually  
duplex, manual 46  
browser requirements  
HP embedded Web Server 87  
address books 51, 67  
recipient lists 67  
sending documents 65  
5
D
default gateway, setting 85  
deleting  
setting up 50  
C
Embedded Web Server  
changing network settings 84  
changing product name 84  
opening 84  
Embedded Web Server (EWS)  
assigning passwords 100  
features 87  
calibrate  
stored jobs 37  
colors 132  
digital send settings  
HP Embedded Web Server 90  
digital sending  
scanner 136  
cartridges  
replacing 23  
address books 51, 67  
folders 70  
change  
ink cartridge 23  
cleaning  
recipient lists 67  
network connection 87  
energy use, optimizing 98  
Ethernet port  
sending documents 65  
setting up scan to email 50  
document feeder 46  
glass 129, 135, 140, 145  
ink smears 129  
paper path 128  
printhead 129  
rollers 138, 143, 148  
color options  
locating  
8
capacity  
2
Explorer, versions supported  
HP Embedded Web Server 87  
copying two-sided documents  
46  
jams 122  
F
fax  
changing, Windows 133  
color theme  
locating  
5
feeding problems 154  
optimize for text or pictures 147  
paper-feeding problems 108  
changing, Windows 133  
double-sided copying 46  
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network settings 92  
opening 84  
J
required settings 76, 77  
setup wizard 76, 77  
jams  
fax port  
locating  
fax settings  
HP Embedded Web Server 91  
feeding problems 154  
file upload, Mac 95  
firmware  
other links list 94  
print settings 89  
scan settings 90  
security settings 92  
troubleshooting tools 91  
HP Embedded Web Server (EWS)  
features 87  
auto-navigation 110  
causes of 110  
document feeder 122  
ink collection unit 116  
output bin, clearing 111  
paper path, clearing 115  
Jetadmin, HP Web 97  
jobs, stored  
8
update, Mac 96  
folders  
network connection 87  
HP ePrint 39  
creating (Windows) 35  
deleting 37  
Mac settings 36  
printing 37  
sending to 70  
fonts  
upload, Mac 95  
formatter  
HP ePrint software 39  
HP Flow CM solution 73  
HP Utility 95  
HP Utility for Mac  
K
locating  
front door  
locating  
fuser  
7
5
7
Bonjour 95  
features 95  
HP Utility, Mac 95  
HP Web Jetadmin 97  
HP Web Services  
keyboard  
locating  
5
L
locating  
labels  
printing (Windows) 32  
LAN port  
lo  
enabling 92  
HP Wireless Direct Printing 38  
G
gateway, setting default 85  
general configuration  
HP Embedded Web Server 88  
glass, cleaning 129, 135, 140, 145  
cating  
Language Selection button  
locating  
left door  
jams, clearing 115  
8
I
information pages  
HP Embedded Web Server 88  
ink cartridge  
low threshold settings 106  
using when low 106  
ink cartridge status 128  
ink cartridges  
part numbers 22  
replacing 23  
ink collection unit  
9
H
hard disks  
locating  
7
encrypted 101  
loading paper  
input tray 18  
local area network (LAN)  
hardware integration pocket (HIP)  
locating  
Help button  
locating  
help, control panel 105  
Hi-Speed USB 2.0 printing port  
5
locating  
lock  
formatter 101  
8
9
jams 116  
locating  
7
M
locating  
8
ink smears  
cleaning 129  
input tray  
loading 18  
interface ports  
Mac driver settings  
Job Storage 36  
Macintosh  
HP Utility 95  
managing network 84  
manual duplex  
Mac 33  
Windows 30  
margins, small  
copying 138  
memory  
HIP (hardware integration pocket)  
locating  
Home button  
locating  
HP Embedded Web Server  
changing network settings 84  
changing product name 84  
copy settings 89  
5
9
locating  
8
Internet Explorer, versions supported  
HP Embedded Web Server 87  
IP Security 100  
IPsec 100  
IPv4 address 85  
digital send settings 90  
fax settings 91  
general configuration 88  
HP Web Services 92  
information pages 88  
IPv6 address 85  
included  
2
mobile printing solutions  
2
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output bin  
jams, clearing 111  
locating  
required settings  
country/region 76, 77  
resolution  
model number  
locating  
7
multiple pages per sheet  
printing (Mac) 33  
printing (Windows) 31  
5
copy and scan  
2
P
restore factory settings 104  
pages per minute  
2
right door  
N
pages per sheet  
locating  
RJ-45 port  
locating  
5
8
Near Field Communication printing  
38  
selecting (Mac) 33  
selecting (Windows) 31  
paper  
jams 110  
selecting 131  
paper jams  
Netscape Navigator, versions  
supported  
HP embedded Web Server 87  
network  
rollers  
cleaning 138, 143, 148  
S
product name, changing 84  
settings, changing 84  
settings, viewing 84  
Network button  
document feeder 122  
ink collection unit 116  
paper path  
jams, clearing 115  
paper pickup problems  
solving 108  
locating  
9
Network Folder, scan to 70  
network settings  
paper type  
HP Embedded Web Server 92  
networks  
selecting (Windows) 32  
paper types  
glass cleaning 129, 135, 140,  
145  
default gateway 85  
HP Web Jetadmin 97  
IPv4 address 85  
selecting (Mac) 34  
paper, ordering 22  
ports  
scanning  
optimize for text or pictures 142  
resolution  
2
IPv6 address 85  
locating  
8
scanning to email  
subnet mask 85  
power connection  
address books 51, 67  
recipient lists 67  
sending documents 65  
scanning to folder 70  
secuity settings  
supported  
2
locating  
power switch  
locating  
7
5
NFC printing 38  
not configured 76, 77  
number of copies, changing 44  
print on both sides  
Mac 33  
manually, Windows 30  
Windows 30  
HP Embedded Web Server 92  
security  
encrypted hard disk 101  
sending to email  
O
on/off button  
locating  
5
print settings  
online help, control panel 105  
operating systems (OS)  
HP Embedded Web Server 89  
printhead  
cleaning 129  
printing  
from USB storage accessories  
41  
stored jobs 37  
printing on both sides  
settings (Windows) 29  
address books 51, 67  
recipient lists 67  
sending documents 65  
serial number  
supported  
2
optimize copy images 47, 137  
optimize fax images 147  
optimize scanned images 142  
ordering  
accessories 22  
supplies and accessories 22  
OS (operating system)  
locating  
settings  
7
required 76, 77  
restore factory 104  
Sign in  
control panel 100  
Sign In button  
supported  
2
R
other links list  
recipient lists 67  
Refresh button  
locating  
Sign Out button  
locating  
9
HP Embedded Web Server 94  
locating  
9
9
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Sleep button  
locating  
small margins 138  
smears  
cleaning 129  
software  
HP Utility 95  
special paper  
printing (Windows) 32  
speed, optimizing 98  
Start button  
locating  
status  
HP Utility, Mac 95  
status of product  
status, fax accessory page 153  
Stop button  
Tray 2  
jams, clearing 119, 120  
Tray 2 and Tray 3  
locating  
Tray 3  
part number 22  
trays  
capacity  
configure 16  
included  
jams, clearing 119, 120  
locating  
9
5
2
2
9
5
troubleshooting  
jams 110  
9
network problems 150  
paper feed problems 108  
wired network 150  
troubleshooting tools  
HP Embedded Web Server 91  
two-sided copying 46  
two-sided printing  
locating  
storage, job  
Mac settings 36  
stored jobs  
9
creating (Mac) 36  
creating (Windows) 35  
deleting 37  
settings (Windows) 29  
U
USB cable, part number 22  
USB port  
printing 37  
storing jobs  
with Windows 35  
subnet mask 85  
enabling 41  
locating  
8
USB storage accessories  
printing from 41  
supplies  
low threshold settings 106  
ordering 22  
status, viewing with HP Utility for  
Mac 95  
W
Web browser requirements  
HP Embedded Web Server 87  
Web sites  
HP Web Jetadmin, downloading  
97  
wizard, fax setup 76, 77  
using when low 106  
supplies status 128  
system requirements  
HP Embedded Web Server 87  
T
TCP/IP  
manually configuring IPv4  
parameters 85  
manually configuring IPv6  
parameters 85  
transparencies  
printing (Windows) 32  
Tray 1  
jams, clearing 112  
locating  
5
160 Index  
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