User’s Guide
HP Vectra VL
5/xxx
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User’s Guide
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Who this Manual is For
This manual is for anyone who wants to:
• Set up the PC for the first time
• Configure the PC
• Add accessories to the PC
• Troubleshoot problems on the PC
• Find out where to get more information and support.
Important Safety Information
If you have any doubt that you can lift the PC or display safely, do not
try to move it without help.
For your safety, always connect the equipment to a grounded wall
outlet. Always use a power cord with a properly grounded plug, such as
the one provided with this equipment, or one in compliance with your
national regulations. This PC is disconnected from the power by
removing the power cord from the power outlet. This means the PC
must be located close to a power outlet that is easily accessible.
For your safety, never remove the PC’s cover without first removing the
power cord from the power outlet, and any connection to a
telecommunications network. Always replace the cover on the PC
before switching it on again.
WARNING
To avoid electric shock, do not open the power supply.
This HP PC is a class 1 laser product. Do not attempt to make any
adjustment of the laser units.
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Important Ergonomic Information
It is strongly recommended that you read the ergonomic information
before using your PC.
For Windows 95 users, open the Start menu in the task bar and select
Help. Then double-click on the help topic “Working in Comfort”.
For Windows for Workgroups (Windows 3.11) users, open the Program
Manager, open the program group “HPUtils”, and double-click on the
“HP User Tools” icon. Then click on “Working in Comfort” in the page
tagged “Information”.
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Contents
1 Setting Up and Using Your PC
Unpacking Your PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Connecting the Mouse, Keyboard, Display and Printer . . . . . . . . . . . 3
Connections for Models with Integrated Video Display. . . . . . . . . . . . . . .
Connections for Models with MGA Millennium Video Board. . . . . . . . . . .
3
4
Connecting Audio Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Connecting the Power Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Starting and Stopping Your PC. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Starting Your PC. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Starting the PC for the First Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
7
8
Stopping Your PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Setting Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Setting an Administrator Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Setting a User Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Using Power Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Additional Information and Help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
2 How to Install Accessories In Your PC
Accessories You Can Install . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Removing and Replacing the Cover . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Removing the Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Replacing the Cover after Installing Accessories. . . . . . . . . . . . . . . . . . . 17
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Removing the Air Flow Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Installing Memory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Installing Main Memory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Installing a Video Memory Upgrade (Integrated Video Models) . . . . . . 21
Upgrading the MGA Millennium Board Memory . . . . . . . . . . . . . . . . . . . 23
Installing Mass Storage Devices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Installing an Additional Hard Disk Drive . . . . . . . . . . . . . . . . . . . . . . . . . 28
Installing a Flexible Disk Drive, CD-ROM Drive, or Tape Drive . . . . . . . 30
Installing Accessory Boards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Configuring Accessory Boards with Plug and Play . . . . . . . . . . . . . . . . . 32
Configuring non-Plug and Play ISA Accessory Boards . . . . . . . . . . . . . . 32
Installing the Board. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Installing an OverDrive Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
3 Troubleshooting Your PC
Solving Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
HP Summary Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
If Your PC Does Not Start Properly . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Display is Blank and There Are No Error Messages . . . . . . . . . . . . . . . . 39
If You Cannot Start Your PC from a Modem . . . . . . . . . . . . . . . . . . . . . . 41
If a POST Error Message is Displayed . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
If You Cannot Turn Off Your PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
If Your PC Has a Hardware Problem . . . . . . . . . . . . . . . . . . . . . . . . . 43
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Display Does Not Work Properly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
If Your Keyboard Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
If Your Mouse Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
If Your Printer Does Not Work. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
If the Flexible Disk Drive Does Not Work. . . . . . . . . . . . . . . . . . . . . . . . . 47
If the Hard Disk Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
If the CD-ROM Drive Has a Problem. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
If an Accessory Board Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
If Your PC Has a Software Problem . . . . . . . . . . . . . . . . . . . . . . . . . . 51
If You Have Forgotten Your Password . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
If Your Application Software Does Not Work . . . . . . . . . . . . . . . . . . . . . . 52
If the Date and Time are Incorrect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
If You Have a Network Problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
If Your PC Has an Audio Problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Changing the Battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Technical Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
System Board Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Power Consumption. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
IRQs, DMAs, and I/O Addresses Used by Your PC . . . . . . . . . . . . . . . . . . 59
Integrated Video Graphic Information . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
HP Setup Program. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
4 Hewlett Packard Support and Information Services
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
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Your HP Authorized Reseller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
HP SupportPack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
HP Support Assistant CD-ROM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Hewlett-Packard Information Services . . . . . . . . . . . . . . . . . . . . . . . 65
HP Forum on CompuServe. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
HP Forum on America Online. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
HP BBS Library . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
HP World Wide Web Site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
HP FAXback on Demand—HP FIRST . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
HP Audio Tips (USA only) HP Automated Support Directory. . . . . . . . 68
Ordering Drivers and BIOS on Diskette. . . . . . . . . . . . . . . . . . . . . . . . . . 69
HP Support Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Hewlett-Packard Telephone Support. . . . . . . . . . . . . . . . . . . . . . . . . 71
Lifeline Telephone Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
HP Network Phone-in Support Service (NPS) . . . . . . . . . . . . . . . . . 73
Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Hewlett-Packard Marketing Headquarters . . . . . . . . . . . . . . . . . . . . 75
Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77
Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81
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1
Setting Up and Using Your PC
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1 Setting Up and Using Your PC
Unpacking Your PC
Unpacking Your PC
WARNING
If you have any doubt that you can lift the PC or display safely, do not
try to move it without help.
Typical Display
Computer
Mouse
Keyboard
Manuals
1 When you receive your PC, unpack all the components.
2 Place the PC on a sturdy desk near to easily accessible power outlets,
with enough space for the keyboard, mouse, and any other
accessories.
3 Position the PC so that its rear connectors are easily accessible. (You
can place the PC on the floor instead of on the table, if desired.)
4 Refer to the display’s manual for information about the display.
Operating System
Installation Tools
Your PC’s operating system is preloaded on your PC’s hard disk drive.
No tools are required to set up your PC. However, if you plan to install a
disk drive or an accessory board in your PC, you will need a flat-blade
screwdriver. For further information about installing accessories, refer
to chapter 3, “How to Install Accessories In Your PC”.
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1 Setting Up and Using Your PC
Connecting the Mouse, Keyboard, Display and Printer
Connecting the Mouse, Keyboard, Display and Printer
Connect the mouse, keyboard, and display to the back of the computer.
The connectors are shaped to go in one way only. Tighten the
display cable attachment screws.
Connect the printer cable to the back of the computer and tighten the
attachment screws. Use the connector labeled:
• Parallel (25-pin parallel connector) for a parallel device
• Serial A (9-pin serial connector) for a serial device
• Serial B (9-pin serial connector) for a second serial device.
Connections for Models with Integrated Video Display
Display
Keyboard
Mouse
Serial Connectors
(USB—see note below)
Parallel Connector
NOTE
The Universal Serial Bus (USB) connectors are between the serial
connectors and can be used for USB accessories. Most USB accessories
are automatically configured as soon as they are physically attached to
the PC. USB is not supported by all operating systems. If the USB
drivers are not available on your PC, they can be obtained from HP’s
electronic services.
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1 Setting Up and Using Your PC
Connecting the Mouse, Keyboard, Display and Printer
Connections for Models with MGA Millennium Video Board
Keyboard
Mouse
Serial Connectors
MGA Millenium video
display connector
(USB—see note below)
Parallel Connector
NOTE
The Universal Serial Bus (USB) connectors are between the serial
connectors and can be used for USB accessories. Most USB accessories
are automatically configured as soon as they are physically attached to
the PC. USB accessories are not supported by all operating systems. If
the USB drivers are not available on your PC, they can be obtained from
HP’s electronic services.
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1 Setting Up and Using Your PC
Connecting Audio Accessories
Connecting Audio Accessories
If your PC comes with multimedia capabilities, it will have a
Headphones jack and a Microphone jack on the rear panel. An audio
Line In jack, an audio Line Out jack, and a MIDI interface connector are
also located on the rear panel.
NOTE
The internal speaker and the Line
Out jack on the rear of your PC,
are deactivated when you use the
Headphones jack.
The internal speaker is
deactivated when you use the
Stereo Out jack.
LINE IN
MIC IN
LINE OUT
SPK OUT
JOYSTICK
The audio accessories shown
here (microphone, speakers, and hifi system) are
not supplied with your PC.
WARNING
To avoid discomfort from unexpected noise, always turn the volume
down before connecting headphones or speakers.
Listening to loud sounds for prolonged periods may permanently
damage your hearing. Before putting on headphones, place them
around your neck and turn the volume down. When you put on the
headphones, slowly increase the volume until you find a comfortable
listening level, and leave the volume control in that position.
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1 Setting Up and Using Your PC
Connecting the Power Cables
Connecting the Power Cables
WARNING
For your safety, always connect the equipment to a grounded wall
outlet. Always use a power cable with a properly grounded plug such
as the one provided with this equipment or in compliance with your
national regulations. This PC is disconnected from the power by
removing the power cable from the power outlet. This means the PC
must be located close to a power outlet that is easily accessible. This
PC is a class 1 laser product.
1 Remove the warning label covering the computer’s power connector
at the rear of the computer.
2 Check that the correct voltage is selected for your country. (The
voltage is set during manufacture, and should be already correct.)
Voltage
Selector
Computer
Power Cord
Display
Power Cord
Grounded Outlet
3 Connect the power cables to the display and the computer. (The
connectors are shaped to go in one way only.)
4 Connect the display’s power cable and the computer’s power cable
to grounded outlets.
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1 Setting Up and Using Your PC
Starting and Stopping Your PC
Starting and Stopping Your PC
NOTE
If you are starting your PC for the first time, refer to "Starting the PC
for the First Time", on page 8. To stop your PC, refer to "Stopping Your
PC", on page 10.
Starting Your PC
1 Before you start your PC, first switch on the display.
2 Start your PC in one of these ways:
• press the power button on the front panel
• press the space bar.
When you switch on the computer, the computer carries out the
Power-On-Self-Test (POST) while the Vectra logo is displayed. If
you wish to view the POST details, press
to get the HP
Summary Screen. If there is an error in the POST, the error will
automatically be displayed. For details, refer to "HP Setup
Program", on page 60.
3 If you have set a password in the PC’s Setup program, the password
prompt displays after the POST has completed. If the Password
prompt is displayed, type your password and press
able to use the PC.
to be
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1 Setting Up and Using Your PC
Starting and Stopping Your PC
Starting the PC for the First Time
If your PC has preinstalled software, it is initialized the first time you
start the PC. The software initialization process takes approximately
three minutes. This process sets up the software in your language and
sets up your software to use the hardware installed in your computer
(you can change the settings after the software has been initialized).
CAUTION
You may also be asked to select which operating system you want to use,
for example Windows 3.11 or Windows 95. Once you have confirmed
your selection of the operating system, you cannot change that
selection. The operating system that you have NOT chosen will be
deleted from the computer’s hard disk
Initializing Your Software
NOTE
Do NOT switch OFF the PC while the software is being initialized—this
could cause unexpected results.
To initialize your software:
1 Turn on the display first, and then the PC.
When the PC is switched on, the Vectra Logo is displayed. The PC
performs a Power-On-Self-Test (POST). Press
if you want to
view the POST details in the HP Summary Screen (refer to the
"HP Setup Program", on page 60.
If an error is detected during the Power-On-Self-Test, the PC will
automatically display the error. You may be prompted to press
to start the Setup program to correct the error.
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1 Setting Up and Using Your PC
Starting and Stopping Your PC
2 The software initialization routine starts. It displays the software
license agreement, gives you an opportunity to read Working in
Comfort (ergonomic advice for computer users), and then asks
questions about the PC. For example:
• The name of the person who will use the PC and your company
name. (If necessary, the name of the user can be modified later.)
• The current date and time.
• The type of printer (for example, HP LaserJet 4M). This is shown
on the front of the printer. You also need to enter the connection
used by the printer.
• The model number of your display. The display’s model number
is shown on the cover of the manual supplied with the display and
on a label on the rear of the display.
• Depending on which model PC you have, you may also be asked
to select which operating system you want to use, Windows 3.11
or Windows 95. Once you have confirmed your selection of the
operating system, you cannot change that selection. The
operating system that you have NOT chosen will be deleted from
the computer’s hard disk
3 While the initialization program is running, you can complete the
Warranty Registration card that you will find inside the back of this
manual. When the initialization routine has finished, click on OK and
the PC will restart.
After Your PC Has Restarted
❒ Set the keyboard to a comfortable position.
❒ Adjust the display screen’s brightness and contrast to suit your
needs. If the picture does not fill the screen or is not centered, adjust
it using the controls on the display. Refer to the display’s manual for
details.
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1 Setting Up and Using Your PC
Starting and Stopping Your PC
Creating Master Diskettes
It is very important that you create master diskettes for your preloaded
software as soon as possible. HP recommends that you use new
diskettes. If you need to restore the preloaded software on your PC,
you can use these diskettes to do so.
For details on how to create these diskettes, refer to the
documentation for your operating system.
Stopping Your PC
To stop the PC, make sure that you have exited all programs and the
operating system (if necessary), and then press the power button on
the control panel.
Refer to the operating system manual for details of how to exit the
operating system.
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1 Setting Up and Using Your PC
Setting Passwords
Setting Passwords
You can set two passwords, the administrator password and the user
password, to provide two levels of protection for your PC. You set both
passwords in the Security menu group of the Setup program.
Setting an Administrator Password
Set the Administrator Password to protect the PC’s configuration in
Setup. An Administrator Password can provide a power-on password
prompt to prevent your PC being started or used in your absence. You
can also use this password to start the PC when the keyboard (and
mouse) are locked—you must type the password and press
to unlock the keyboard (refer to "Power-On Password" in the HP
Setup program—see "HP Setup Program", on page 60).
If you have set both an Administrator Password and a User Password,
and you enter the Setup program by using the User Password, you will
be restricted in your ability to change setup items. If you enter the
Setup program with an Administrator Password, you will have no
restrictions.
To set an Administrator Password:
1 Start the Setup Program. Refer to "HP Setup Program", on page 60.
2 Select the Security menu group.
3 Select the “Administrator Password” submenu.
4 Choose the “Set Administrator Password” setup item. You will be
asked to enter your password twice. Be sure to save your changes
before you exit the Setup program.
To remove the password, follow the same procedure as to set a
password, but do not enter anything in the password field. Press
and then press
a second time to confirm your
action.
NOTE
If you forget your password, refer to "If You Have Forgotten Your
Password", on page 51.
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1 Setting Up and Using Your PC
Setting Passwords
Setting a User Password
A user password can only be set if an Administrator Password has
already been set.
Set a User Password to:
• provide a power-on password prompt to prevent your PC being
started or used in your absence
• start the PC when the keyboard (and mouse) are locked—you must
type the password and press
to unlock the keyboard ( refer
to "Power-On Password" in the HP Setup program—see "HP Setup
Program", on page 60).
If you have set both an Administrator Password and a User Password,
and you enter the Setup program by using the User Password, you will
be restricted in your ability to change setup items. If you enter the
Setup program with an Administrator Password, you will have no
restrictions.
To set a User Password:
1 Start the Setup Program. Refer to "HP Setup Program", on page 60.
2 Select the Security menu group.
3 Select the “User Password” submenu.
4 Choose the “Set User Password” setup item. You will be asked to
enter your password twice. Be sure to save your changes before you
exit the Setup program.
To remove the password, follow the same procedure as to set a
password, but do not enter anything in the password field. Press
and then press
a second time to confirm your
action.
NOTE
If you forget your password, refer to "If You Have Forgotten Your
Password", on page 51.
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1 Setting Up and Using Your PC
Using Power Management
Using Power Management
Power management enables you to reduce the PC’s power
consumption when you are not using the PC. To configure power
management, refer to refer to "Power-On Password" in the HP Setup
program—see "HP Setup Program", on page 60.
Refer to your operating system documentation for detailed information
about the capabilities of your operating system to implement power
management.
This PC’s power management complies with the Energy Star
Computers Program initiated by the United States Environmental
Protection Agency.
Additional Information and Help
Additional information about your PC is preloaded on your PC’s hard
disk drive. This information includes:
• New features—what is new and special about your PC
• Using your PC—simple, “how-to-use” guidelines about using your PC
• Working in comfort—guidance on ergonomic issues
• Inside your PC—describes the basic parts of your PC, how to
upgrade, and how to optimize performance
• HP support—similar to chapter 4 in this User’s Guide
• Glossary.
NOTE FOR
Ensure that you use the software drivers provided with the
WINDOWS 95 USERS preloaded operating system. If you do not use the preloaded
operating system, you can download the HP-qualified drivers
from the HP World Wide Web site (refer to page 67).
Using the HP-qualified IDE drivers avoids the “PCI Error”
message caused by older versions of Windows 95.
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1 Setting Up and Using Your PC
Additional Information and Help
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2
How to Install Accessories In Your PC
This chapter explains how to install accessories, such as extra memory,
accessory boards, and additional disk drives, in your PC.
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2 How to Install Accessories In Your PC
Accessories You Can Install
Accessories You Can Install
Integrated Video Memory
(on some models)
Accessory Board
Slots
For example, for a LAN
adapter
(Some slots may come
with pre-installed
boards.)
Processor
Main Memory (32-bit EDO, 60 ns)
8 MB kit (2 x 4MB modules)
16 MB kit (2 x 8MB modules)
32 MB kit (2 x 16MB modules)
64 MB kit (2 x 32 MB modules)
(Pairs of identical modules must be installed.)
Front-Access Device Shelves
5.25-inch 1.2-MB flexible disk drive
Tape Drive
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2 How to Install Accessories In Your PC
Removing and Replacing the Cover
Removing and Replacing the Cover
WARNING
For your safety, never remove the PC’s cover without first removing
the power cord from the power outlet, and any connection to a
telecommunications network. Always replace the cover on the PC
before switching it on again.
Removing the Cover
1 Switch off the display and computer.
2 Disconnect all power cables and any telecommunications cables.
3 If necessary, unlock the cover using the key on the front panel.
4 Lift the two latches on the front sides of the computer upwards. Slide
the cover forwards and off the computer.
Replacing the Cover after Installing Accessories
1 Ensure that you have installed all your accessories and that all
internal cables are properly connected and safely routed.
2 Ensure that the two latches on the front sides of the cover are
upwards, and that the lock is unlocked.
3 Slide the cover onto the computer, making sure that the two guides
at the bottom of the case slide into the two rails at the base of the
computer. Firmly slide the cover backwards into position.
4 Lower the two latches on the front sides of the cover.
5 If required, lock the cover using the key provided.
6 Reconnect all the power cables.
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2 How to Install Accessories In Your PC
Removing the Air Flow Guide
Removing the Air Flow Guide
Your PC has an air flow guide to help reduce the heat of the processor.
You must remove this guide before you can access the processor, the
system board switches, the battery, or any accessory board.
To remove the air flow guide, unclip it from the side of the PC after you
have removed the cover.
NOTE:
The air flow guide on your PC may be
different from the one shown in this
illustration.
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Installing Memory
Installing Memory
CAUTION
Static electricity can damage electronic components.
Turn all equipment OFF. Don’t let your clothes touch the accessory.
To equalize the static electricity, rest the accessory bag on top of the PC
while you are removing the accessory from the bag. Handle the
accessory as little as possible and with care.
Installing Main Memory
Your PC is supplied with main memory. If you need more main memory
to run your application software, you can install up to a total of
192 MB (6 x 32 MB).
Main memory is available in modules of 4 MB, 8 MB, 16 MB, or 32 MB.
There are three memory “banks”, with each bank requiring two
memory modules. You must install identical modules as pairs in each
bank.
1
Bank
A1 and A2
Memory Modules You can Install
Comes preloaded with either 16 MB (2 x 8 MB) or 32 MB (2 x 16 MB).
Any pair of identical modules.
B1 and B2
C1 and C2
Any pair of identical modules.
1. The letters “A”, “B”, and “C” are used for reference only in this manual. These letters do not
appear on the system board. The bank identified here as “C” is the one closest to the
processor.
NOTE
Best performance is achieved if you install memory in bank “A” first,
then bank “B”, and in bank “C” last.
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Installing Memory
To install a main memory module:
1 Disconnect the computer’s power supply cord and any connection to
a telecommunications network.
2 Remove the computer’s cover.
3 Remove the airflow guide (refer to page 18).
4 Align the memory module with the slot, with the notch on the right
hand side. For each memory module, slide it into the slot at 45°.
Pivot the memory module to a perpendicular position and click into
place.
NOTE
The letters “A”, “B”, and “C” are used for reference only in the above
illustration. These letters do not appear on the system board. The bank
identified here as “C” is the one closest to the processor.
5 If you need to remove a main memory module, release the retaining
clip and pull the module forward and out of the socket.
6 Install any other accessories before replacing the airflow guide and
cover. Reconnect all cables and power cords.
7 Check the HP Summary Screen to verify the new configuration.
Refer to page 60.
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Installing Memory
Installing a Video Memory Upgrade (Integrated Video Models)
If you have an integrated video display, your PC is supplied with 1 MB
of video memory on the system board. You can install a pair of video
memory modules to increase your available video memory to 2 MB.
CAUTION
Static electricity can damage electronic components.
Turn all equipment OFF. Don’t let your clothes touch the accessory.
Handle the accessory as little as possible and with care.
To Install Video Memory Modules
1 Disconnect the power supply cord and any connection to a
telecommunications network.
2 Remove the computer’s cover.
3 Remove the airflow guide if necessary (refer to page 18).
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2 How to Install Accessories In Your PC
Installing Memory
4 Align the video memory module directly over the socket taking care
to align the dot on the module with the corner notch on the socket
as illustrated in the diagram. (Refer to next page.)
Press the memory module completely into the connector
Video memory modules
must be installed in pairs.
5 Install any other accessories before replacing the airflow guide and
cover. Reconnect all cables and power cords.
After Installing a Video Memory Upgrade
1 Switch on the PC.
2 Follow the instructions that come with your video memory upgrade
or that are in your operating system manual to configure the new
video memory upgrade.
3 You may be asked to insert a diskette containing an appropriate
video driver in drive A. For the latest version of a required driver,
refer to page 67.
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Installing Memory
Upgrading the MGA Millennium Board Memory
If your PC has the MGA Millennium video board instead of integrated
video memory, you can increase its memory from 2 MB to 4 MB to get
more colors and better video resolution.
1 Switch off the display and computer, and disconnect the power
supply cables and any telecommunications cables. Remove the
computer’s cover.
2 Remove the airflow guide if necessary (refer to page 18).
3 Unscrew and remove the screw securing the MGA Millennium board.
Put the screw to one side. Note which slot the board is in.
4 Carefully remove the board from its slot, holding the board at each
end by its top edge. Do not bend the board. With its components
facing up, place the board on a clean, flat, solid, static-free surface.
Handle the board by its edges.
5 Install the memory module on the video board. Carefully slide the
board back into its slot. Firmly press the board into the socket. Make
sure that the board’s connector engages completely with the socket
and does not touch components on other boards you may have
installed. Secure the board by replacing the screw.
Carefully install the video
memory module
6 Install any other accessories before replacing the airflow guide and
cover and reconnecting the cables.
7 After switching on the PC, change the video resolution and the
number of colors displayed. Alternatively, use utilities supplied with
the operating system. See your operating system documentation and
online help for more information.
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Installing Memory
Two configuration switches are on the Matrox video adapter board.
Switch
Use Switch Block to:
1
Flash EEPROM Switch for VGA BIOS:
•
•
OFF to prevent Video BIOS upgrades — DEFAULT
ON to allow Video BIOS upgrades.
2
Enable or disable VGA for single-screen or dual-screen operation (with a second
VGA controller):
•
•
OFF for single-screen operation — DEFAULT
ON for dual-screen operation (with a second VGA controller).
Contact your HP representative for further information about
upgrading the VGA BIOS.
VESA Connector
ON
1
2
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Installing Mass Storage Devices
Installing Mass Storage Devices
If you need to have extra mass storage space for your application
software, you can install additional mass storage devices, such as a
flexible disk drive, hard disk drive, or tape drive.
Your PC already has one hard disk drive installed in the back shelf. You
can install another hard disk drive in the bottom internal shelf, beneath
the existing hard disk drive.
Your PC has a 3.5-inch flexible disk drive and a CD-ROM drive installed
in two front-access device shelves. Two more front-access device
shelves are available to install flexible disk drives, CD-ROM drives, or
tape drives.
Your PC has the following cables and connectors on the system board
which may be used by mass storage devices:
• An Enhanced IDE (Integrated Drive Electronics) hard disk drive
cable. This supports up to two IDE hard disk drives, one of which is
already connected. On the system board, this cable’s connector is
labeled “Primary IDE”.
• A second Enhanced IDE drive cable with two red connectors. If you
install a CD-ROM drive, or a third hard disk drive, or both, connect it
or them to this cable. On the system board, this cable’s connector is
labeled “Secondary IDE”.
• A flexible disk drive cable. This supports up to two flexible disk
drives, one of which is already connected.
NOTE
You can install a non-IDE mass storage device, but this requires an
accessory board and driver software. Contact your authorized reseller
for information.
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Installing Mass Storage Devices
Internal Connectors
If you add a flexible disk drive, hard disk drive, CD-ROM drive, or tape
drive, you need to connect it to power and data cables. The data cables
are shown below:
For Bootable Hard Disk Drive
Connectors for IDE Hard
Disk Drives
Connectors for Secondary
IDE Drive, for CD-ROM Drive
or Hard Disk drive
Connector for
5.25-inch Flexible
Disk Drive
Connectors for 3.5-inch
Flexible Disk Drive or
Tape Drive
Which Connectors to There are two different cables for IDE drives:
Use
• The first cable is attached to the connector marked “Primary IDE” on
the system board connector, and has two connectors on the cable.
The first connector must be connected to the bootable (master)
hard disk drive. The second (or slave) connector is for a secondary
hard disk drive.
• The second cable is attached to the connector marked “Secondary
IDE” on the system board, and has two connectors on the cable. The
connectors can be used for either CD-ROM drives or hard disk
drives.
NOTE
If you install a hard disk drive and connect it to the same cable to which
the CD-ROM drive is connected, the hard disk drive must be connected
to the middle connector, not the end connector. If you have a CD-ROM
drive currently connected to the middle connector, you must reconnect
the CD-ROM drive to the end connector of the cable, and then attach
the new hard disk drive to the middle connector.
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Installing Mass Storage Devices
The following table explains which connectors you should use when
you install additional devices.
Configuration
Connections to Data Cables
1 Hard Disk Drive
1. Bootable hard disk drive:
First connector, Primary IDE Cable
2 Hard Disk Drives 1. Bootable hard disk drive:
2. Second hard disk drive:
First connector, Primary IDE Cable
Second connector, Primary IDE Cable
3 Hard Disk Drives 1. Bootable hard disk drive:
2. Second hard disk drive:
First connector, Primary IDE Cable
Second connector, Primary IDE Cable
Secondary IDE Drive Cable Connector
3. Third hard disk drive:
4 Hard Disk Drives 1. Bootable hard disk drive:
2. Second hard disk drive:
First connector, Primary IDE Cable
Second connector, Primary IDE CableCD-
Secondary IDE Drive Cable Connector
Secondary IDE Drive Cable Connector
3. Third hard disk drive:
4. Fourth hard disk drive:
NOTE
When connecting hard disk drives, note that if the drives are connected
to the same data cable, and the drives operate in different modes (or
speeds), the slower speed will be used. To avoid possible degradation of
disk performance, it is recommended that, whenever possible, hard disk
drives are placed on different cables.
There are two different types of connectors—these are shown below.
Power Cables for Hard Disk
Drives, Tape Drives, and CD-
ROM Drives
Power Cable for 3.5-inch
Flexible Disk Drive
Some of the power connectors will already be connected to devices. If
you install a device that requires a different connector, the connector
converter should be supplied with the device.
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Installing Mass Storage Devices
Installing an Additional Hard Disk Drive
Refer to the drive’s manuals to see if you must set jumpers or if there is
a special installation procedure to follow. If your new hard disk drive
already has a mounting tray attached, you must remove it before you
can install the drive in your PC.
CAUTION
Make sure that you back up your files before you install a hard disk
drive. Refer to your operating system documentation for information on
how to do this.
1 Switch off the display and computer, and disconnect the power
supply cables and any telecommunications cables.
2 Remove the computer’s cover (see page 17).
3 Remove the airflow guide (refer to page 18), if necessary.
4 Unscrew the access plate on the rear on the computer.
5 Pass the drive through the shelf.
6 Secure the drive to the box, using the four screws provided with the
drive. Two screws must be inserted in each side. Using screws other
than those provided may cause damage to the device.
Step 4: Unscrew rear access plate.
Step 5: Pass drive through shelf
Step 6: Secure drive to box.
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Installing Mass Storage Devices
7 Resecure the access plate on the rear of the computer.
8 Connect the power and data cables to the rear of the drive, if you
have not done so already. The connectors are shaped to fit one way
only. Use the end connector on the diskette data cable—see
“Internal Connectors” on page 26 for an illustration of the cables and
connectors.
Data Cable
Connect the power
and data cables
Power Cable
9 Install any other accessories, before replacing the airflow guide and
cover.
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Installing Mass Storage Devices
Installing a Flexible Disk Drive, CD-ROM Drive, or Tape Drive
WARNING
To take care to avoid electric shock and harm to your eyes by laser light
from a CD-ROM drive, do not open the CD-ROM drive enclosure. The
drive should be serviced by authorized service personnel only.
1 Switch off the display and computer, and disconnect the power
supply cables and any telecommunications cables.
2 Remove the computer’s cover (see page 17).
3 Remove the airflow guide (refer to page 18), if necessary.
4 Remove the small cover plate on the shelf by unsnapping it first from
the right side, and then pulling it out.
5 Check that the mounting rails are attached to the device with the
screws provided.
6 Slide the drive completely into the shelf.
7 Connect the power and data cables to the rear of the device (the
connectors are shaped to go in one way only). See “Internal
Connectors” on page 26 for more information about which
connectors to use.
8 Secure the device in position using the screws provided with the
device.
9 To allow access to the device, remove the relevant shelf cover plate
from the cover by pulling the plate from the left and unhinging its
right-hand side. Store it in a safe place.
10 Install any other accessories before replacing the airflow guide and
cover.
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Installing Mass Storage Devices
To Install a Drive:
Step 6: Slide the drive into the shelf.
Step 4: Remove the cover plate.
Step 7: Connect the power and data cables.
Step 8: Secure the device in position.
Step 9: Remove the shelf cover plate
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2 How to Install Accessories In Your PC
Installing Accessory Boards
Installing Accessory Boards
CAUTION
Static electricity can damage electronic components. Turn all
equipment off. Don’t let your clothes touch the accessory.
To equalize the static electricity, rest the accessory bag on top of the
computer while you are removing the accessory from the bag. Handle
the accessory as little as possible and with care.
The PC has six accessory board slots with seven connector sockets.
These slots allow you to install upgrade boards as follows:
• Slot 1 (the innermost) can be used for a short 16-bit ISA or
a 32-bit PCI board (16 cm/6.3-inch maximum length).
• Slots 2 and 3 can be used for 32-bit PCI boards.
• Slot 4 can be used for a full-length 16-bit ISA or a 32-bit PCI board.
• Slots 5 and 6 can be used for full-length 16-bit ISA boards.
Configuring Accessory Boards with Plug and Play
Plug and Play is an industry standard for automatically configuring
your PC's hardware resources and the accessory boards installed in it.
If your operating system supports Plug and Play, your PC has
configurable support for Plug and Play in the BIOS.
All PCI accessory boards are Plug and Play, although not all ISA boards
are. Check the accessory board’s documentation if you are unsure.
When you start your PC after installing an accessory board, the Plug
and Play BIOS automatically detects which hardware resources (IRQs,
DMAs, memory ranges, and I/O addresses) are used by the system-
based components.
Configuring non-Plug and Play ISA Accessory Boards
If you install an ISA accessory board that is not Plug and Play you will
need to configure the board before your PC can use it.
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Installing Accessory Boards
Refer to the documentation supplied with the operating system for
details on your operating system’s capabilities and restrictions
concerning how to configure non-Plug and Play accessory boards.
Installing the Board
1 Switch off the display and computer, and disconnect the power
supply cables and any telecommunications cables. Remove the
computer’s cover.
2 Remove the airflow guide (refer to page 18), if necessary.
3 Find a free accessory board slot with the correct type of connector
socket (PCI or ISA). Some boards may have preferred locations, in
which case special installation instructions should be detailed in
their manuals.
NOTE
Your PC may have a small terminator board installed in a PCI slot. You
must remove this board before installing any PCI accessory boards.
4 Unscrew and remove the accessory board slot cover. Store it in a safe
place. If the slot cover is tight, loosen the screws on the adjacent
slots.
Step 4: Unscrew and
remove the accessory
board slot cover.
Step 5: Slide the board into a
free slot.
5 Hold the board vertically with the connector towards the socket.
Slide it into the free slot from which you have just removed the slot
cover. Do not bend the board.
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Installing Accessory Boards
6 Align the board’s connector with the slot’s socket. Firmly press the
board into the socket. Ensure that the board’s connector engages
completely with the socket and does not touch components on other
boards. The connector is fully in the socket when the board is aligned
with the other slot covers.
7 Secure the board by replacing the slot cover screw.
If you loosened the screws on adjacent slots, tighten them.
8 If you have installed a VESA-standard video adapter board , connect
the accessory board’s cable to the VESA pass-through connector
that is either on the system board (for integrated video models) or
on the Matrox MGA Millennium video board.
Step 7: Secure the board.
Step 8: Installing a VESA adapter
(integrated video).
9 Install any other accessories before replacing the cover and
reconnecting the cables.
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2 How to Install Accessories In Your PC
Installing an OverDrive Processor
Installing an OverDrive Processor
You can install an Intel OverDriveTM processor in your PC. Contact
your authorized reseller for more details about the availability of the
Intel OverDrive processor for your PC.
1 Disconnect the computer power cords from the power outlets, and
disconnect the PC from any telecommunications network.
2 Remove the computer’s cover.
3 Remove the air flow guide (refer to page 18).
4 If the heat sink is not directly attached to the processor, unclip the
heatsink. (Be careful not to let the heat sink fall when you unclip it.)
5 Raise the lever on the socket to unlock the processor and lift out the
processor. (Be sure not to let the processor fall when you unlock and
lift it out.)
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Installing an OverDrive Processor
6 To install the new processor:
a Locate the corner markers:
• on the processor—a dot or notch (“broken” corner)
• on the processor socket—a dot.
b Position the processor over the socket, with it’s corner marker
facing the corner marker on the socket.
c Place the processor into the socket.
d Lower the lever to lock the processor into place.
e Replace the heatsink and fasten the clip, if the heatsink is not
directly attached to the processor.
CAUTION
Do not change the system board switches after you install an OverDrive
processor processor.
7 Replace the PC’s cover. Reconnect all cables and power cords.
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3
Troubleshooting Your PC
This chapter can help you solve problems that you may encounter
when using your PC.
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3 Troubleshooting Your PC
Solving Problems
Solving Problems
This chapter can help you solve most problems you might have with
your PC.
If you are unable to solve your problem after following the advice in
this chapter, refer to "Hewlett Packard Support and Information
Services", on page 61.
HP Summary Screen
The HP Summary Screen provides information about your PC’s current
configuration. To view the Summary Screen, press
just after your
PC is switched on and while the Vectra Logo appears during the Power-
on-Self-Test (POST). Refer to "HP Setup Program", on page 60.
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3 Troubleshooting Your PC
If Your PC Does Not Start Properly
If Your PC Does Not Start Properly
Use this section if your PC does not start properly when you turn it on,
and you experience one of the following symptoms:
• Your PC’s display is blank and there are no error messages.
• You cannot start your PC from a modem.
• A POST error message is displayed.
Display is Blank and There Are No Error Messages
If your display is blank and there are no error messages when you turn
on your PC, follow this procedure:
1 Check external items.
2 Check internal items.
3 Rebuild your PC’s components.
Check External Items Be sure the following external items are functioning properly:
• Check that the computer and display are turned on. (The power light
should be illuminated.)
• Check the display’s contrast and brightness settings.
• Make sure that all cables and power cords are firmly plugged in.
• Make sure the power outlet is working.
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3 Troubleshooting Your PC
If Your PC Does Not Start Properly
Check Internal Items
If the PC still does not start properly, follow this procedure to check the
internal items:
1 Turn off the display, the computer, and all external devices.
2 Unplug all power cords and cables, noting their positions. Disconnect
the PC from any telecommunications network.
3 Remove the cover.
4 Check the following items:
Action
Reference
Check all internal cables.
Ensure they are correctly attached and firmly in place.
Refer to “Installing an OverDrive Processor” on page 35.
Check that the processor is
correctly installed.
Check that the processor speed
switches have been set correctly.
Refer to “System Board Switches” on page 57.
Refer to “Installing Memory” on page 19.
Check that the memory modules
are correctly installed.
Check that accessory boards are
firmly seated in their slots.
Refer to “Installing Accessory Boards” on page 32.
Refer to the manuals that came with each board.
Verify that any switches and
jumpers on the accessory boards
are properly set.
Check that the switches on the
system board are properly set.
Refer to “System Board Switches” on page 57.
5 Replace the cover.
6 Reconnect all cables and power cords.
7 Turn on the display and computer.
Rebuild Your PC’s
Components
If your PC still does not start properly, remove all boards and
accessories, except the hard disk drive. Start the PC. If the PC now
works, add the boards and accessories one at a time to determine which
one is causing the problem.
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3 Troubleshooting Your PC
If Your PC Does Not Start Properly
If You Cannot Start Your PC from a Modem
If you are running Windows 95 and you have chosen the option to start
your PC from a modem, and this option does not work, then you need
to change the IRQ setting in the HP Setup program.
In the Setup program, go to the Security group, and the “Start-up
Center” submenu. Change the IRQ setting for the setup item “Start
from Modem”. (Refer to "HP Setup Program", on page 60.)
If a POST Error Message is Displayed
The Power-On-System-Test (POST) can detect both an error and a
change to the configuration. In either case, an error code and short
description is displayed. Depending on the kind of error, you will have
one or more of these choices available on screen:
• Press
to ignore the message and continue.
• Press
to run Setup and correct a system configuration error. HP
recommends that you correct the error before proceeding, even if
the PC appears to start successfully.
• Press
to accept (validate) the change and update Setup’s
configuration information.
• Press to see more details about the message. After viewing
these details, you will be returned to the original POST display
screen. If the message is actually a change to the configuration you
have made (for example, you have just removed some memory), you
can then press
configuration information. Otherwise, press
message and continue, or press to run Setup and correct a
to accept the change and update Setup’s
to ignore the
system configuration error. (The number of choices you will have
available are dependent on the kind of error.)
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3 Troubleshooting Your PC
If Your PC Does Not Start Properly
Clearing the PC’s Configuration Memory
If the PC then starts, but POST still persists in reporting an error, clear
the current configuration memory values and reinstall the built-in
default values:
1 Turn off the PC, disconnect the power and cables, and remove the
cover. Disconnect the PC from any telecommunications network.
a Set the system board switch 6 (CMOS STATUS) to CLOSED to
clear the configuration.
b Replace the cover, and reconnect the power cable only.
c Turn on the PC. This will erase the CMOS memory.
d Wait until the PC has started. A message will be displayed similar
to this:
“Configuration has been cleared, set switch 6 to the OPEN
position before rebooting.”
Turn off the PC, disconnect the power cable, and remove the
cover.
e Set the system board switch 6 (CMOS STATUS) on the switch
block to OPEN to re-enable the configuration.
2 Replace the cover, and reconnect the power and cables.
3 Switch on the PC. An error message will be displayed similar to this:
“Incorrect PC configuration”
The PC will stop. Press any key to continue. A “pop-up” screen will
appear stating that the:
“CMOS checksum is invalid.
Default values will be loaded.
Press any key to continue”.
4 Run Setup by pressing
. CMOS default values will be
automatically downloaded and saved.
5 Make any other changes you want and press
configuration and exit from Setup.
to save the
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3 Troubleshooting Your PC
If You Cannot Turn Off Your PC
If You Cannot Turn Off Your PC
Use this section if you cannot turn off your PC, the power indication
light is red, and you hear a “buzzing” sound.
• Check if your PC is locked, whereby “power-off” is not allowed. You
will need to enter a password to unlock the PC (refer to "Power-On
Password", in the HP Setup program —refer to "HP Setup Program",
on page 60—and to "Setting Passwords", on page 11).
• Check if you are in a suspend/sleep mode, where by a “power-off”
would risk a loss of information/data (refer to "Power Menu Items",
in the HP Setup program —refer to "HP Setup Program", on page
60).
If Your PC Has a Hardware Problem
This section describes what to do if you have problems with your
display, disk drives, printer, accessory board, keyboard, or mouse.
Display Does Not Work Properly
If Your Display is Blurred or Unreadable
If you have selected the wrong display, the display screen may become
blurred or unreadable. To correct this problem:
• Select the correct display by refering to the display options section
in the HP-provided online user setup information that came with
your PC.
• Alternatively, select the correct display by using the procedures in
the operating system on your PC. Refer to your PC’s operating
system documentation for details.
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3 Troubleshooting Your PC
If Your PC Has a Hardware Problem
If Nothing is Displayed on the Screen
If nothing is displayed on the screen, but the PC starts and the
keyboard, disk drives, and other peripheral devices seem to operate
properly:
• Make sure that the display is plugged in and switched ON.
• Check that you have entered a password if you have set the keyboard
and mouse to “locked”. You can change this setting in the Setup
program. Refer to "Security Menu Items" (refer to "HP Setup
Program", on page 60).
• Check that the brightness and contrast controls are properly set.
• Ensure that the display video cable is correctly connected.
• Switch off the display, and unplug it from the power outlet.
Disconnect the video cable and examine the video cable connector
pins. If the pins are bent, carefully straighten them.
• Check that the video upgrade is properly installed if you have one.
• Check that an accessory board doesn’t use the same I/O address as
the integrated video interface (03B0h to 03DFh). Refer to the
manual supplied with the accessory for further information.
• If the display works correctly during the Power-On-Self-Test
(POST), but goes blank when Windows starts, check that you have
enough memory for the video mode you have selected.
• If your screen’s refresh rate is set too high, the screen might be
blank. Check the refresh settings to ensure they are not too high.
Other Display Problems
If the display image is not aligned with the screen, use the display’s
controls to center the image (refer to the display manual for
instructions). If the screens generated by the applications do not
appear to be correct, check the application’s manual to find out which
video standard is required. Also check your display manual to find out
which refresh rate is required. Use Setup, or your operating system’s
procedures, to select the correct refresh rate.
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3 Troubleshooting Your PC
If Your PC Has a Hardware Problem
If Your Keyboard Does Not Work
• Ensure that the keyboard is correctly connected.
• If you turn on your PC, the operating system boots, the keyboard is
correctly connected, but your keyboard is still not available, the
power-on password may be set to “keyboard locked”. You will need
to enter a password to unlock the keyboard (and mouse). You can
change this setting in the Setup program. Refer to "Security Menu
Items" (refer to "HP Setup Program", on page 60).
If Your Mouse Does Not Work
• Ensure that the mouse is correctly connected.
• Ensure that the mouse driver supplied with the preloaded software
is installed correctly. (Choose a Logitech® mouse driver.)
• Clean the mouse ball and rollers as shown in the figure below (use a
non-residual contact cleaner).
Cleaning the mouse ball
Cleaning the mouse rollers
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3 Troubleshooting Your PC
If Your PC Has a Hardware Problem
If Your Printer Does Not Work
• Make sure the printer’s power switch is ON.
• Verify that the power cord is plugged into the power outlet and the
printer.
• Verify that you have the correct cable for the printer. Make sure that
it is securely connected to the correct connector (port) on the PC
and printer.
• Check that the printer is online.
• Examine the paper feed mechanism for a paper jam.
• Make sure that the printer is configured correctly for the PC and for
the application.
a Ensure the PC’s port has been correctly configured using Setup.
b Make sure the printer is correctly set up in your operating
system’s configuration.
c Ensure the application program’s “print” menu has been correctly
set up. (Refer to the manual supplied with the application
software.)
• Check that the PC’s port is working properly by running another
peripheral connected to the port.
• If you receive an error message, refer to the printer’s manual for help.
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3 Troubleshooting Your PC
If Your PC Has a Hardware Problem
If the Flexible Disk Drive Does Not Work
• Ensure you are using a formatted diskette and it is inserted
correctly.
• Check you are using a diskette that is the right density.
• Check that your flexible disk drive is correctly configured in the
Setup Configuration menu.
• Check the option on the Setup Configuration menu which
enables or disables the on-board flexible disk controller.
• Clean the flexible disk drive using a diskette cleaning kit.
• Check that the flexible disk drive has been enabled in Setup.
• Flexible disk drive (refer to “Hardware Protection Submenu
(Security group)” in the HP Setup program—see "HP Setup
Program", on page 60)
• Boot on flexible disk drive (refer to "Start-up Center Submenu
(Security group)" in the HP Setup program—see "HP Setup
Program", on page 60)
• Write on flexible disk drives (refer to "Start-up Center Submenu
(Security group)" in the HP Setup program—see "HP Setup
Program", on page 60)
• Check that the disk power and data cables are correctly connected.
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3 Troubleshooting Your PC
If Your PC Has a Hardware Problem
If the Hard Disk Does Not Work
• Check that the disk power and data cables are correctly connected
(refer to "Which Connectors to Use", on page 26).
• Check that the hard disk drive has been “enabled” (refer to
"Hardware Protection Submenu (Security group) in the HP Setup
program—see "HP Setup Program", on page 60). There is also an
option in the Setup program that lets you disable or enable boot on
hard disk drive (refer to "Start-up Center Submenu (Security
group)" in the HP Setup program—see "HP Setup Program", on page
60).
• Check that the hard disk drive has been detected (refer to "IDE
Devices Submenu (Configuration group)" in the HP Setup
program—see "HP Setup Program", on page 60).
• Check that the on-board Bus IDE is enabled if you are using the
integrated IDE controller (refer to "IDE Devices Submenu
(Configuration group)" in the HP Setup program—see "HP Setup
Program", on page 60).
If the Hard Disk
Activity Light Does
Not Work
If the hard disk activity light does not flicker when the PC is accessing
the hard disk drive:
• Check that the control panel connector is firmly attached to the
system board.
• Check that the disk power and data cables are correctly connected.
NOTE
If you are using a hard disk drive with a controller board (a SCSI hard
disk, for example), the activity light does not flicker when the PC is
accessing the hard disk drive
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3 Troubleshooting Your PC
If Your PC Has a Hardware Problem
If the CD-ROM Drive Has a Problem
WARNING
Be sure to disconnect the power cord and any telecommunication
cables from your computer before you remove the cover to check the
cable connections or jumper settings.
To avoid electric shock and harm to your eyes by laser light, do not
open the CD-ROM drive enclosure. The CD-ROM drive should be
serviced by service personnel only. Refer to the label on the CD-ROM
for power requirements and wavelength. This PC is a class 1 laser
product. Do not attempt to make any adjustment of the laser unit.
CD-ROM Drive Does Not Work
• Check that the cables have been properly connected.
• Check that a CD is inserted in the drive.
• Verify that the CD-ROM is declared as “CD” in the Setup program
(refer to "IDE Devices Submenu (Configuration group)" in the HP
Setup program—see "HP Setup Program", on page 60).
• Verify that the Bus IDE Adapters item is set to Both in Setup
(refer to "IDE Devices Submenu (Configuration group) in the HP
Setup program—see "HP Setup Program", on page 60).
• If you intend to boot on CD-ROM, make sure that this option is
enabled in Setup (refer to "Start-up Center Submenu (Security
group)" in the HP Setup program—see "HP Setup Program", on page
60).
• For further information refer to the CD-ROM documentation.
CD-ROM Drive is Idle
If the CD-ROM drive does not appear to be working, try accessing the
disk by clicking on the CD-ROM drive icon or drive letter assigned to
the CD-ROM drive by your operating system.
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3 Troubleshooting Your PC
If Your PC Has a Hardware Problem
If an Accessory Board Does Not Work
Carry out the following checks:
• Ensure the board has been firmly installed in the accessory board
slot.
• Check that the accessory board has been correctly configured with
the ISA Configuration Utility if necessary.
• Ensure the board is not using memory, I/O addresses, an IRQ, or
DMA also used by the PC. Refer to "IRQs, DMAs, and I/O Addresses
Used by Your PC", on page 59. Refer to the board’s manual for further
details.
• Check that the PC has been configured correctly in Setup.
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3 Troubleshooting Your PC
If Your PC Has a Software Problem
If Your PC Has a Software Problem
If You Have Forgotten Your Password
❒ If you forget the User Password, but not the Administrator password,
carry out the following procedure:
1 Switch off the PC.
2 Restart the PC. If the keyboard is locked, enter the administrator
password.
3 Wait for F2=Setupto be displayed.
4 Press
to start Setup.
5 Enter the Administrator Password to access the Security/User
Password menu.
6 Move to the User Password field and set a new User Password. This
will replace the old password which you had forgotten.
7 Press
to save the new Password and exit Setup.
❒ If you forget both the User Password and the Administrator
Password:
1 Switch off the PC.
2 Remove the computer’s cover.
3 Set switch 5 on the system board switch block to CLOSED.
4 Switch on the PC and allow it to complete its startup routine.
The message “Passwords have been cleared, power-off
your PC and set switch 5 to open position before
restarting” will be displayed.
5 Switch off the computer.
6 Reset switch 5 to OPEN.
7 Replace the computer’s cover.
8 Switch on the PC and allow it to complete its startup routine.
9 After the Power-On Self-Test has completed, press
prompted to use Setup.
when
10 Set new User and System Administrator Passwords.
11 Press
to save the new passwords and exit Setup.
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3 Troubleshooting Your PC
If You Have a Network Problem
If Your Application Software Does Not Work
If the PC reports the system is OK and the indicator light over the
power switch is illuminated, but some software won’t run:
• Refer to the operating system and application software manuals.
• If Windows does not run properly, refer to the Windows manual for
guidance.
If the Date and Time are Incorrect
The date and time can be incorrect for the following reasons:
• the time has changed for the seasons
• the PC has been unplugged from the power too long, and the battery
is discharged.
To change the date and time, use your operating system utilities or the
Setup program.
If You Have a Network Problem
If you have a problem with your PC’s network, run the HPIEDIAG
utility (preloaded on your PC’s hard disk drive):
1 Select drive C: to access the PC’s hard disk drive.
2 Change to the DIAG directory by typing either:
CD\LANDRV\DIAG
CD\LAN\DIAG
3 Start the HPIEDIAG utility by typing: HPIEDIAG
. Follow
the instructions on the screen.
Then check the configuration of the integrated Ethernet interface
using the Setup program (refer to "Integrated Network Interface
Submenu (Configuration group)" in the HP Setup program—see "HP
Setup Program", on page 60). Refer also to the online Network
Administrator’s Guide.
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3 Troubleshooting Your PC
If Your PC Has an Audio Problem
If Your PC Has an Audio Problem
No Sound When
Running Any
Applications
First, check that the output volume is not set to zero. Use the volume
control on the front panel. Make sure the headphones are not
connected directly to the CD-ROM drive (see the connection
information in chapter 1).
Remember also that plugging the headphones into the front panel cuts
out sound to the internal speaker and to external speakers connected
to the audio Stereo Out jack.
When your PC starts up, the integrated audio interface may have no
IRQ or DMA settings. These settings are initialized by software upon
startup. Your system files may not have the necessary entries. Run the
Setup program to configure the IRQ and DMA settings.
Absence of sound can also be caused by a hardware conflict. Hardware
conflicts occur when two or more peripheral devices compete for the
same signal lines or channels. Conflicts between your audio interface
and another peripheral device might be due to the settings of the I/O
addresses, IRQ channel, or DMA channel. To resolve the conflict,
change the settings either of the audio interface or of any other ISA
accessory in your system.
No Output from the 8- This might be due to the DMA channel selected. If you hear no output
from both the 8-bit and 16-bit digitized sounds, this might be due to an
interrupt conflict. Use the HP Setup program or your operating
system’s audio control software to change the audio interface’s DMA
channel or IRQ setting.
bit or 16-bit Digitized
Sounds
The Volume is Too Low The computer has two output jacks, Stereo Out on the rear of the
computer and a headphones jack on the front panel, which provide the
same output signal. This is a low-distortion output that cannot drive
(without amplification) low-impedance devices such as speakers. If you
plug devices with a low-impedance (less than 32 ohms) into the Stereo
Out jack or the headphones jack, the volume will be low.
Audio Input from the Check that the microphone specifications meet the requirements of the
16-bit sound components. The microphone should be a 600-ohm
dynamic type.
Microphone is Too Low,
or No Audio At All
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3 Troubleshooting Your PC
If Your PC Has an Audio Problem
Humming Noise
If the power grounding of your audio components is inadequate, a
humming noise may be generated. This may happen if your PC is
connected to a hifi system. Plug all devices into adjacent power outlets
(outlets within 5 cm / 2 inches of each other), or use line filters.
Occasional Crackles
When Playing Back
Sounds
These crackles are usually the result of your PC being unable to transfer
audio samples within the required time. A solution is to use a lower
sampling rate. Recording and playing back at 22 kHz is less demanding
upon system resources than recording audio at 44 kHz.
The PC Hangs While
Recording
Uncompressed digital audio can eventually fill your hard disk. For
example, one minute of stereo sound recorded at a resolution of 44 kHz
will occupy about 10.5 MB. Before recording, check that there is enough
free space on your hard disk.
Data compression can reduce the space required. The A-law and µ-law
hardware compression used by the audio interface enables the
sampling of sound at a resolution of 16-bits, but it generates the same
quantity of data as an 8-bit sample.
MS-DOS Games Give Many games require a large amount of base memory and may not
execute if many drivers or TSR (Terminate and Stay Resident)
programs are installed. You may solve this problem by loading device
drivers and TSRs into high memory. Refer to your MS-DOS manual for
details of how to do this.
“Not enough memory”
Errors
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3 Troubleshooting Your PC
Changing the Battery
Changing the Battery
WARNING
There is a danger of explosion if the battery is incorrectly installed. For
your safety, never attempt to recharge, disassemble, or burn the old
battery. Replace the battery only with the same or equivalent type
recommended by the manufacturer. The battery in this PC is a lithium
battery which does not contain heavy metals, nevertheless, in order to
protect the environment, do not dispose of batteries in household
waste. Please return used batteries to the shop from which you bought
them, or to the dealer from whom you purchased your PC, or to HP, so
that they can either be recycled or disposed of in an environmentally
sound way. Returned used batteries will be accepted free of charge.
You should order replacement battery HP 1420-0314 from your local
Sales and Service office, or a “2325 type” battery, which is available
from most local stores.
After removing the computer’s cover:
1 Remove the old battery by sliding it from under the retaining clip
(note the position of the cross).
2 Place the new battery in the battery holder, with the cross in the
same position as the old battery, and ensure that it is properly
seated. Ensure that the clip is in place and holds the battery firmly.
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3 Troubleshooting Your PC
Changing the Battery
External Battery
You can also install an external battery in the PC (HP part number 1420-
0513), which you can order from your authorized reseller. Install the
external battery as follows:
1 After removing the computer’s cover, connect the external battery
cable to the battery connector on the system board.
2 Mount the external battery as shown below, using the self-adhesive
strip supplied.
After installing either a replacement or an external battery, replace the
computer’s cover and run the Setup program to reconfigure the
computer.
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3 Troubleshooting Your PC
Technical Information
Technical Information
System Board Switches
System Board Switches
Switch
Switch function
1-4, 7-8 Processor speed, see next table
5
Password:
Open = enabled (default)
Closed = disabled / clear User and Administrator passwords
6
Prevents changes to the PC’s configuration (in CMOS) in the Setup program:
Open = normal (default—you can change the configuration in the Setup program))
Closed = clear CMOS (to reload Setup defaults and prohibit changes to the Setup program)
9
Keyboard power-on:
Open = disabled
Closed = enabled (default)
10
Not used
Processor
Switch 1 Switch 2 Switch 3 Switch 4 Switch 7 Switch 8
Frequency
120
Closed
Open
Closed
Open
Open
Open
Open
Closed
Closed
Closed
Closed
Open
Open
Closed
Closed
Closed
Closed
Closed
Closed
Open
Open
Open
Open
Open
Closed
133
Closed
Open
Open
150
Closed
Closed
Closed
Open
166
Closed
Closed
Closed
200
233
Open
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3 Troubleshooting Your PC
Technical Information
Power Consumption
All measurements are in watts (rms).
Consumption by
Model Number
D4572A D4573A D4575A D4577A D4578A D5223A
Off
< 3
28
< 3
33
< 3
34
< 3
33
< 3
36
< 3
32
Windows 95
(without disk transfer)
Windows 95
(with disk transfer)
Suspend
38
25
44
45
31
44
47
33
43
29.4
29.5
28.5
NOTE
When the PC is turned off with the power button on the front panel, the
power consumption falls below 5 Watts, but is not zero. The special
on/off method used by this PC considerably extends the lifetime of the
power supply. To reach zero power consumption in “off” mode, either
unplug the PC from the power outlet or use a power block with a switch.
Typical Power Consumption/Availability for ISA Accessory Slots
+5 V
+12 V
-5 V
4.5A limit per slot (limited by system board)
1.5A limit per slot (limited by system board)
0.1A total power limit (limited by power supply)
0.3A total power limit (limited by power supply)
-12 V
Typical Power Consumption/Availability for PCI Accessory Slots
+5 V
+12 V
-12 V
4.5A maximum per slot
0.5A maximum per slot
0.1A maximum per slot
There is a maximum per-slot limit of 25 W between all supply rails.
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3 Troubleshooting Your PC
Technical Information
IRQs, DMAs, and I/O Addresses Used by Your PC
IRQs used by PC
IRQ0
IRQ1
IRQ2
IRQ3
IRQ4
IRQ5
IRQ6
IRQ7
IRQ8
IRQ9
IRQ10
IRQ11
IRQ12
IRQ13
IRQ14
IRQ15
system timer
keyboard
system cascade
The IRQ, DMA, and
I/O address
mappings shown
here are for a PC
with a basic
configuration. The
resources used by
your PC may vary,
depending upon
which accessory
boards are bundled
with the PC.
free if not used for serial port
free if not used for serial port
free if not used for parallel port
flexible disk drive controller
free if not used for parallel port
real-time clock
available for PCI devices, if not used by ISA board
available for PCI devices, if not used by ISA board
available for PCI devices, if not used by ISA board
mouse
co-processor
integrated IDE hard disk drive controller
free if not used by second IDE controller
DMAs
used by PC
DMA 0
DMA 1
DMA 2
DMA 3
DMA 4
DMA 5
DMA 6
DMA 7
free
free if not used for parallel port in Setup
flexible disk drive controller
free if not used for parallel port in Setup
used to cascade DMA channels 0-3
free
free
free
I/O Addresses
used by PC
170h - 177h, 376h IDE secondary channel
1F0h - 1F7h, 3F6h IDE primary channel
278h - 27Fh (and 3A8h) parallel port
2E8h - 2EFh serial port
2F8h - 2FFh serial port
370h - 371h integrated I/O controller
378h - 37Fh parallel port
3B0h - 3DFh (3B0-3BB,3O0-3DF) integrated video graphics controller
3E8h - 3EFh serial port
3F0h - 3F5h, 3F7h integrated flexible disk controller
3F8h - 3FFh serial port
496h - 497h HP reserved
678h - 67Bh parallel port if ECP mode is selected
778h - 77Bh parallel port if ECP mode is selected
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3 Troubleshooting Your PC
HP Setup Program
Integrated Video Graphic Information
The integrated video graphic chip is manufactured by S3 Inc. The
graphic chip used is “TRIO 64V2 [IO775]”.
These are the available video graphic resolutions:
640x480
800x600
1024x768
1280x1024
1600x1200
HP Setup Program
Check your PC’s configuration when you first use the PC and each time
after you install, remove, or upgrade accessories. Follow these
instructions:
First, Turn Off Your PC Turn on the display and then the PC. If the PC is already turned on, save
De le te
your data and exit all programs, then press
and
to
restart the PC (Windows 3.11). For Windows 95, use the Shut Down
command.
To Go to the HP
Summary Screen
While the Vectra logo appears on your display, press
you to the HP Summary Screen. The Summary Screen will appear for
only a short time. To retain the screen indefinitely (until you decide to
. This will take
leave it), press
.
To Go to the Setup
Program
To go immediately into the Setup program while the Vectra logo
appears on your display (and bypass the Summary Screen), press
instead of
.
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4
Hewlett Packard Support and
Information Services
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4 Hewlett Packard Support and Information Services
Introduction
Introduction
Hewlett Packard computers are engineered for quality and reliability to
give you many years of trouble-free service. To ensure that your
desktop system maintains its reliability and to keep you up-to-date with
the latest developments, HP and a worldwide network of trained and
authorized resellers provide a comprehensive range of service and
support options which are listed below:
• HP Authorized Reseller
• HP SupportPack
• HP Support Assistant CD-ROM
• HP Information Services
Service
Means of Access
Modem
HP Forum on CompuServe
HP Forum on America Online (US only)
HP BBS Library
Modem
Modem
HP World Wide Web Site
HP FIRST Faxback
World Wide Web Access
Phone and Fax
Phone
Audio Tips (US only)
HP Drivers/BIOS diskettes
Delivered by mail
• HP Support Services
Technical phone support
Lifeline phone support
Network phone-in support.
NOTE
When calling any of the international telephone numbers listed in this
chapter, replace the ‘+’ with your international telephone access code.
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4 Hewlett Packard Support and Information Services
Your HP Authorized Reseller
Your HP Authorized Reseller
HP Authorized Resellers have been trained on HP Vectra equipment
and are familiar with its configuration and environment. Authorized
Resellers can also answer questions regarding non-HP hardware,
software and systems as well as answer queries about usage not
intended for, or not commonly used with the HP Vectra.
Authorized HP Resellers can also offer consulting services tailored to
your specific needs regarding product development or custom
installations, as will third party support services, or the HP Customer
Support organization in your country.
HP SupportPack
HP’s three-year SupportPack is available from your local reseller. It
must be purchased within 30 days of purchasing your HP Vectra.
The concept of SupportPack is simple. It allows you to extend your
one-year on-site hardware warranty to a three-year on-site hardware
warranty, offering next day on-site response.
SupportPack is valid for the piece of equipment for which it was
bought, but is not transferable from one piece of equipment to another.
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4 Hewlett Packard Support and Information Services
HP Support Assistant CD-ROM
HP Support Assistant CD-ROM
HP Support Assistant is a yearly subscription service on two CD-ROMs:
one for software; and another one for support documentation.
The software CD-ROM is updated monthly and contains the latest HP
drivers and utilities. The documentation CD-ROM is also updated
monthly and contains:
• Product manuals and service manuals
• Installation and configuration information
• Troubleshooting information
• Technical reference manuals.
Subscriptions to HP Support Assistant can be obtained with an order
form which is available from the HP FIRST Faxback system. Request
document number 9025 (US and Asia Pacific) or 19025 (Europe).
Subscriptions can also be obtained by contacting the following
numbers:
Region
Phone Number
+65 740-4477
Fax Number
Asia-Pacific
Europe
+65 740-4499
+31 (55) 384279
+1 (317) 364-8882
1 (800) 457-1762
+31 (55) 434455
+1 (317) 364-8888
+1 (317) 364-8888
Latin America
US/Canada
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4 Hewlett Packard Support and Information Services
Hewlett-Packard Information Services
Hewlett-Packard Information Services
Hewlett Packard Electronic Information Services are available 24 hours
per day, 7 days per week, ensuring that the most up-to-date
information is always available.
HP Forum on CompuServe
The HP Systems Forum on CompuServe is an on-line service,
accessible via modem. This service provides information about your HP
PC, and allows you to communicate with other HP users through an
on-line user forum. HP users share their knowledge and experience
with you, and you will be able to ask, or answer, technical questions
about your HP Vectra PC, and HP products.
You can also download the latest versions of drivers, BIOS and software
utilities for HP Vectra PCs.
As a preferred Hewlett Packard customer, you are invited to join
CompuServe at no initial charge.
For the United States and the United Kingdom, call the number shown
below and ask for representative 51. For all other locations, first call
the worldwide number to obtain the number of your local sales office,
then call your local sales office and ask for representative 51.
Country
Local Call / Freephone
Number
Direct Number
United States
1 (800) 848-8199
+1 (614) 529-1349
+44 (1272) 760680
+1 (614) 529-1349
United Kingdom (0800) 289378
Worldwide
—
CompuServe will send you a free introductory membership
immediately, including information on how to access CompuServe.
At the CompuServe !prompt, type GO HP.
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4 Hewlett Packard Support and Information Services
Hewlett-Packard Information Services
HP Forum on America Online
The HP Forum on America Online is an electronic information and
communication service which can be accessed via modem.
To access the HP Forum:
• select Keyword Searchfrom the menu,
• type HP,
• press
.
This will load the HP Home Page directly onto your screen.
In the HP Forum you can ask and answer questions about HP products
and you can also download drivers, software application notes, or
utilities for HP products.
Membership information can be obtained by calling 1(800) 827-6364,
giving the preferred customer number 1118.
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4 Hewlett Packard Support and Information Services
Hewlett-Packard Information Services
HP BBS Library
The HP electronic bulletin board library service contains the latest
versions of drivers, BIOS, and utilities, which you can download to your
PC using a modem. Support documentation is also available.
Country
Number
Baud Rate
United States
+1 (208) 344-1691
300, 1200, 2400, 4800, 9600, 14400
United Kingdom +44 (1344) 3600880 up to 14400
Worldwide +1 (208) 344-1691 300, 1200, 2400, 4800, 9600, 14400
Set your modem for no parity, 8 data bits, and 1 stop bit (N, 8, 1).
HP World Wide Web Site
The HP World Wide Web site gives you access to information about HP,
its products, including product data sheets, service and support
information, electronic newsletters and technical tips. You can also
download the latest versions of drivers, BIOS and software utilities.
The Access Guide Directory guides you through the information and
services available.
World-Wide Web URL
http://www.hp.com
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4 Hewlett Packard Support and Information Services
Hewlett-Packard Information Services
HP FAXback on Demand—HP FIRST
HP FIRST is a service where you can select documents, support and
technical information, data sheets and pre-sales information, which are
then faxed to you. To access this service, you can use a touch-tone
phone and have the fax sent to the fax machine of your choice, or use
the handset on your fax machine and dial one of the numbers given
below:
Country/Region
United States
U.K.
Number
Access Method
Phone or fax
Phone or fax
Phone or fax
Phone or fax
Phone or fax
Phone or fax
Phone or fax
Fax
1 (800) 333-1917
(0800) 960271
Australia
+61 (3) 9272-2627
+ 65 291-7951
+ 852 2506-2422
+ 64 (9) 356-6642
+ 31 (20) 681-5792
+ 1 (208) 344-4809
Singapore
Hong Kong
New Zealand
Europe
Worldwide
A complete description of Hewlett-Packard electronic services is
provided in document #9020.
HP Audio Tips (USA only) HP Automated Support Directory
HP Audio Tips is an automated system containing recordings which can
direct you to Hewlett Packard support services. Live support is not
available through this service.
Dial 1 (800) 333-1917 and press 3, to access HP Audio Tips.
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4 Hewlett Packard Support and Information Services
Hewlett-Packard Information Services
Ordering Drivers and BIOS on Diskette
You can order diskettes from HP, with the latest versions of drivers,
BIOS and software utilities. The diskettes will be delivered by mail.
Information for ordering diskettes is set out in the table below:
North and Latin America
Europe
Phone +1 (970) 339 7009
Monday - Saturday
24 hours per day
Phone +44 (1429) 865511
Monday - Friday
8.30 a.m. - 6.00 p.m.
Central European Time
Fax +1 (970) 330 7655
Fax +44 (1429) 866000
Mail
Mail
US Driver Fulfillment for
Hewlett-Packard
PO Box 1754, Greeley,
Colorado 80632
USA
European Fulfillment for
Hewlett-Packard
c/o StarPak International, Ltd.,
Hartlepool, Cleveland,TS25 2YP
United Kingdom
Australia
Asia - Pacific
Phone + 61 (2) 565 6099
Monday - Friday
8.30 a.m. - 5.30 p.m.
Australian Eastern Time
Phone + 65 740 4477
Monday - Friday
8.30 a.m. - 5.30 p.m.
Singapore Time
Fax + 61 (2) 519 5631
Fax + 65 740 4499
Mail
Mail
Fulfill: Plus Pty Ltd.,
Private Bag 75,
Alexandria NSW
Australia 2015
Fulfill: Plus Pte Ltd.,
No 51, Ubi Ave. 3,
Singapore 1440
To identify a specific BIOS, driver or utility for your PC, please follow
the steps listed below prior to placing your order.
• Contact your authorized HP reseller for assistance in selecting the
appropriate driver.
• If your reseller is unable to help you, call HP FIRST for the most up-
to-date list of drivers.
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4 Hewlett Packard Support and Information Services
HP Support Services
HP Support Services
Hewlett-Packard provides a three year hardware warranty which
includes on-site service during the first year after purchase, and a
return service during the second and third years after purchase. This
warranty coverage will apply from the nearest HP or HP authorized
service outlet.
HP telephone support for your Vectra PC is available during the first
year of your hardware warranty. This service will also provide technical
assistance with the basic configuration and setup of your Vectra PC and
for the bundled or pre-loaded operating system.
Lifeline Telephone support is available during the second and third
years of hardware warranty, via the Lifeline program, which is a fee-
based service.
HP does NOT provide support for Vectra PCs configured as network
servers. We recommend HP NetServers for your network server
requirements.
NOTE
Reloading the software bundled or pre-loaded on your PC is not covered
by the HP three-year warranty.
For your bundled application, HP recommends that you keep the
master CD-ROM.
Your HP authorized reseller offers various service contracts which can
be tailored to your particular support needs.
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4 Hewlett Packard Support and Information Services
Hewlett-Packard Telephone Support
Hewlett-Packard Telephone Support
HP North American
Customer Support
Center
Assistance from the HP North American Customer Support Center is
available Monday to Friday, 7:00 am to 6:00 pm Mountain time.
The number is: +1 (970) 635-1000
HP European Customer Assistance from the HP European Customer Support Center is available
Monday to Friday, 8:30 am to 6:00 pm Central European time.1
Support Center
1
Country
Language
Local Number
0171 512 5202
United Kingdom English
Ireland
English
Dutch
01 662 5525
020 606 8751
02 626 8806
02 626 8807
084 880 1111
084 880 1111
0180 525 8143
04 50 43 9853
0660 6386
Netherlands
Belgium
Dutch
French
Switzerland
French
German
German
French
Germany
France
Austria
Norway
Denmark
Sweden
Italy
German
Norwegian
Danish
22 11 6299
3929 4099
Swedish
Italian
08 619 2170
02 26410350
902 321 123
01 441 7199
Spain
Spanish
Portuguese
Portugal
1. For non-listed European countries, support is available in English by
calling +44 171 512 5202.
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4 Hewlett Packard Support and Information Services
Lifeline Telephone Support
Please have the following information ready when you call so that your
enquiry can be dealt with quickly:
• your HP Vectra model number and serial number
• the operating system version and the configuration
• a description of the software installed and the accessories used.
Lifeline Telephone Support
Lifeline is a fee-based telephone support program for Vectra PCs
available after the one-year telephone support provided as part of the
hardware warranty has expired.
Your call can either be charged to your phone bill at a per minute rate
or to your credit card (Visa, Mastercard or American Express) at a flat
fee.
The charge begins AFTER you have been put in contact with a support
technician. If your problem is found to be covered by the HP Hardware
Warranty, no charge will be applied.
In the US please call the appropriate number listed below.
Number
Method of Payment
Charged to phone bill
Charged to credit card
Charge Type
per minute rate
Flat fee
1 (900) 555-1500
1 (800) 999-1148
In Europe, please call the telephone support center (+44 171 512
5202).
Free access to HP information services is not affected by this service.
You are encouraged to access HP Information Services throughout the
life of your PC, whether in or out of warranty.
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4 Hewlett Packard Support and Information Services
HP Network Phone-in Support Service (NPS)
HP Network Phone-in Support Service (NPS)
The HP Network Phone-in Support Service (NPS) provides fast access
to HP experts in networked Multivendor environments.
It can help you to:
• resolve complex network problems,
• leverage HP’s alliances with leading Network Operating Systems and
Network manufacturers,
• support your HP and non-HP products with a single telephone call,
• increase network uptime.
You can purchase the HP NPS service as an annual contract, billable in
advance annually, bi-annually, quarterly, or at an hourly rate. This
contract service provides unlimited toll-free access to HP Response
Center Engineers (RCEs).
To obtain an HP NPS contract, contact your HP authorized reseller, or
if you are in the US call (800) 437-9140.
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4 Hewlett Packard Support and Information Services
Summary
Summary
The table below summarizes the services and support available from
HP or authorized resellers.
Service
Covers
Period
covered
Response
time
Fee
When
available
Purchase
from
Basic
Warranty
Parts and labor for HP Three years from Next working day No charge.
At time of
purchase.
HP.
products:
date of purchase. for on-site.
first year on-site,
second and third year
return to HP.
HP
Parts and labor for HP First three years. Next working day. One fee which Within 30 days HPAuthorized
SupportPack products.
on-site
covers the three of purchase.
years.
reseller.
service
HP Support CD-ROM containing: Released
N/A
Annual
Anytime.
Anytime.
HP.
Assistant
Product Manuals,
quarterly.
subscription.
Technical Information
and Product features.
Electronic
services
Technicalinformation, Anytime.
drivers, utilities, tools
and diagnostics.
24-hour access. No charge.
Business hours. No charge.
HP BBS,
WWW,
CompuServe,
America
Online.
Technical
Phone
support
Basic assistance for First year.
PC setup,
At time of
purchase.
HP.
configuration,
start-up and
hardware diagnosis.
Lifeline
phone
support
Basic assistance for After first year. Business hours. Per- call fee,
Anytime after HP.
PC setup,
no time limit. first year.
configuration,
start-up and
hardware diagnosis.
HP Network Advanced remote
Annual contract. Business hours: Annual fee, or Anytime.
HPAuthorized
reseller.
Phone-in
support
technical support for
multivendor
24-hour/ 7-day
service also
available.
minimum fee
per incident.
networked
environments.
Service
Contracts
Technical Support.
Customer
defined.
As required.
Annual fee, or Anytime.
fee per incident.
Reseller.
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4 Hewlett Packard Support and Information Services
Hewlett-Packard Marketing Headquarters
Hewlett-Packard Marketing Headquarters
Should you wish to contact Hewlett-Packard, check your local
telephone directory for the HP Sales and Service Office near you. If you
cannot find a convenient HP office, you can write to one of the major
HP Sales and Service Offices or one of the Worldwide Marketing
Headquarters listed here.
ASIA
Hewlett-Packard LATIN AMERICA
Prolongación Reforma No. 700
Col. Lomas de Santa Fe
Del. Alvaro Obregón
Far East Sales Region Hdqtrs
Hewlett-Packard Asia Ltd.
22/F Peregrine Tower
Lipp Centre
México
89 Queensway, Central
Hong Kong
01210 Mexico, D.F.
EUROPE
USA
European Operations Hdqtrs
Hewlett-Packard S.A.
150, route du Nant-d’Avril
P.O. Box 1217
Intercon Operations Hdqtrs
Hewlett-Packard Company
3495 Deer Creek Road
P.O. Box 10495
Meyrin 2/Geneva
Switzerland
Palo Alto, CA 94303-0896
USA
MIDDLE EAST / AFRICA
Middle East / Central Africa Sales Hdqtrs
Hewlett-Packard S.A.
Rue de Veyrot 39
CANADA
Hewlett-Packard Ltd.
6877 Goreway Drive
Mississauga
CH-1217 Meyrin 1/Geneva
Switzerland
Ontario L4V 1M8
Canada
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4 Hewlett Packard Support and Information Services
Hewlett-Packard Marketing Headquarters
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Glossary
100Base-T Refers to the 100 Mbit/s
network technology over category 5
UTP (Unshielded twisted pair) cable
that is compatible with the proposed
IEEE 802.3 standard. This
used for the temporary storage of data
and processor instructions.
CD-ROM Compact Disc Read Only
Memory. A mass storage device that
uses compact disc technology. CDs
can store data, but most cannot be
written to.
technology, which takes the
CSMA/CD protocol to 100 MBits/s
operation, is also referred to as 802.3u
or Fast Ethernet.
CMF Filename extension for sound
files saved in the Creative Labs, Inc.
music data file format.
100VG-AnyLAN Refers to the 100
Mbit/s network technology over voice
grade cable that is compatible with
the proposed IEEE 802.12 standard.
This technology guarantees access to
any end node that requests to
transmit, while ensuring priority
access to end nodes that require
consistent, continuous access for
applications such as full-motion video
or video conferencing.
CMOS Complementary Metal-Oxide
Semiconductor memory requires very
little power to operate. The contents
of your computer’s CMOS memory are
preserved when you turn off the
computer. It is used to store
information that must be maintained,
such as your computer’s
configuration.
adapter An accessory board, that
connects to the system board via an
accessory board slot.
Color map The color options in a
graphics system, arranged by index
number. Typically, the system has a
default color map. The index of colors
in the color map can be reallocated,
depending on the application. There
is one color map in the hardware
(often called a color lookup table),
but many color maps can be allocated
in software and indexed as
BBS Bulletin Board System. A
computer that uses a modem and
software to serve as an information
source for other computers equipped
with a modem. Hewlett-Packard has a
BBS that can be reached at +1 (408)
553-3500.
appropriate for separate applications.
BIOS Basic Input-Output System.
Software that provides an interface
between the computer hardware and
the operating system.
controller A device that enables
another device (such as a hard disk)
to communicate with the computer.
bus An electrical connection over
device driver Software that enables
the computer to interface with a
specific peripheral, such as a printer
which information is transported.
cache A block of high-speed memory or display.
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Glossary
Double buffering The process of
using two frame buffers for smooth
animation. Graphical contents of one
frame buffer are displayed while
updates occur on the other buffer.
When the updates are complete, the
buffers are switched. Only complete
images are displayed, and the process
of drawing is not shown. The result is
the appearance of smooth animation.
of bit values that correspond to the
display's pixels. The number of bits
per pixel in the frame buffer
determines the complexity of images
that can be displayed.
Graphical user interface (GUI)
The graphical user interface (GUI)
provides the user with a method of
interacting with the computer and its
special applications, usually via a
mouse or another selection device.
The GUI usually includes such things
as windows, an intuitive method of
manipulating directories and files,
and icons.
DIMM Dual In-line Memory Module.
These memory modules provide a 64-
bit data path for improved system
performance.
DSP Digital Signal Processor.
IDE Integrated Device Electronics.
An interface standard for
communications between the
computer and a hard disk or CD-ROM.
ECC Error Correcting Code can
detect and correct data errors in
memory modules.
IRQ Interrupt Request. A signal, that
when received by the processor, halts
the current process and allows a
different task to be undertaken.
Eight-bit color The color range
possible with an eight-bit graphics
system. Each pixel in an 8-bit system
can display one of 256 colors (28) at
any given time. These colors are
typically obtained from a color map.
jumper An electrically-conductive
part that is used to connect two or
more points on a circuit board.
Commonly used to select
expansion slot A slot inside the
computer, connected to the system
board, that can be used for accessory
boards.
configuration options.
LAN Local Area Network. A general-
purpose communications network
that interconnects a variety of devices
within a limited geographical area. A
LAN might connect computers on
adjacent desks, within a building, or
within several buildings of a campus.
extended memory Memory which
can be addressed by the processor in
the area of memory above the first
1 MB.
Frame buffer Display memory that
temporarily stores (buffers) a full
frame of picture data at one time.
Frame buffers are composed of arrays
Mapping The transformation of one
coordinate system into another. In the
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Glossary
3-D viewing pipeline, for instance, an computer is running as an unattended
object is defined by the application
developer in model coordinates; these
are mapped to world coordinates, the
world coordinates are mapped to
normalized device coordinates
(NDCs); the NDCs are mapped to
device coordinates; and the final
picture is displayed. Also, an
network server.
OLE Object Linking and Embedding.
A Windows feature that allows
different object types (such as speech
clips or notes of music) to appear in a
document. The objects can be linked,
in which case they remain separate
files, or embedded, where they
application for computer graphics
systems. See geographic mapping,
and geographic information systems.
become a part of the document.
OpenGL A distributed version (with
license) of Silicon Graphics' Graphics
Language (GL), which is a collection
of program functions combined into
an API.
mass storage Any device used to
store large amounts of data. Usually
refers to hard disks and tape backup
units.
memory modules Miniature boards
containing memory chips. Used for
increasing the amount of memory
available in the computer.
pixel Picture element. The smallest
addressable spot on the screen.
Plug and Play Plug and Play is an
architecture designed to simplify
installation and configuration of new
devices in a PC.
MID files Standard file format used
to store MIDI sequence information.
MIDI Musical Instrument Digital
Interface. An international hardware/
software standard that specifies the
cable and hardware interface that
allows several devices, instruments,
and computers to interchange music
codes and events.
POST Power-On Self-Test. A series
of tests your computer performs
when you switch the computer on.
RAM Random Access Memory. This
memory is used to hold programs and
data temporarily.
multimedia Combining static media
(such as text and pictures) with
resolution A measure of the visible
detail on a screen or printout. Screen
resolution is measured in ‘pixels
across’ by ‘pixels down’ by ‘number of
colors’. Printer resolution is measured
in dpi (dots-per-inch).
dynamic data (such as sound, video,
and animation) on the same system.
network server mode A security
feature that prevents unauthorized
use of an input device (like a
keyboard or mouse) while your
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Glossary
ROM Read-Only Memory. Computer
memory used to store parts of the
computer’s operating system
permanently. ROM chips can contain
instructions and data.
from reflecting back along the cable.
True color Also known as RGB
color or 24-bit color. True color
graphics systems are usually
equipped with at least 24 bits per
pixel. In the 24-bit system, for
SCAM SCSI Configured
Automatically. A protocol which
automatically assigns device IDs to
SCSI devices which support SCAM.
instance, three primary colors in the
color graphics system—red, green
and blue—are allotted 8 bits each.
There are 28, or 256 intensities each
for red, green and blue. This
translates to a total palette range of
16.7 million colors (256 x 256 x 256).
Because the human eye cannot detect
the subtlety available in a palette of
16.7 million colors, this range makes it
possible to compute what appears to
be gradual shading.
SCSI Small Computer System
Interface. A high-speed data bus used
for connecting hard disks, tape drives,
and other accessories to your
computer.
SCSI chain Devices connected on a
single SCSI bus.
video controller A chip or
expansion card which converts
signals in the computer into
displayable signals.
Setup program Used to inform the
computer about its configuration, for
example the amount of memory
installed. The setup program is stored
in ROM on the system board.
video RAM Memory that enables or
speeds up drawing to the screen or
increases resolution or color options.
shadow RAM A method of
relocating the system and/or video
BIOS from slower ROM chips to faster
RAM to improve system performance.
VOC files Proprietary digital audio
format developed by Creative Labs,
Inc. Most digital audio adheres to the
Microsoft WAV format.
SIMM Single In-line Memory
Module. These memory modules can
provide a 32-bit data path.
WAV files A Microsoft file format for
storing digital audio data.
Sound files Files containing sound
data. Sound files are usually stored in
one of four formats, with the
Windows RAM (WRAM) Dual-
ported memory, which allows for
simultaneous input of data from the
graphics controller and output of data
to the display.
extension .WAV, .MID, .VOC, or .CMF.
terminator A resistor at the end of a
SCSI cable that prevents the signal
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Index
Numerics
100BaseT
Changing the battery, 55
CMOS
installing, 30
problems, 47
defined, 77
100VG-AnyLAN
defined, 77
defined, 77
color map, 77
CompuServe
free introductory membership, 65
HP forum, 65
connecting
display, 3
keyboard, 3
power cables, 6
connectors
audio, 5
headphones, 5
microphone, 5
MIDI, 5
cover
replacing, 17
cover, removing, 17
creating master diskettes, 10
frame buffer, 78
G
glossary, 77
A
graphical user interface, 78
accessories
installing, 15–??
accessory board
installing, 32
problems, 50
H
hard disk
problems, 48
headphones jack
location of connector, 5
Hewlett-Packard
BBS library, 67
information services, 65
marketing headquarters, 75
support and information services, 61
World Wide Web access, 67
HP Forum
on America Online, 66
on CompuServe, 65
HP Setup program, 60
HP Summary screen, 60
Accessory boards, configuring in Win-
dows 3.11, 32
After installing a video memory upgrade
on the MGA video adapter, 22
After installing video memory upgrade
on MGA video adapter, 22
air flow guide, 18
America Online
HP Forum, 66
audio
connectors, 5
D
device driver
defined, 77
DIMM
problems, 53
B
defined, 78
display
connecting, 3
screen
I
BBS
defined, 77
I/O addresses
used by the PC, 59
IDE drives, 25
BBS library
access numbers, 67
BIOS
installing, 28
replacing, 28
brightness, 9
display, screen contrast, 9
DMA Channels
used by the PC, 59
double buffering, 78
drivers
obtaining via HP BBS, 67
obtaining via World Wide Web, 67
ordering by mail, 69
defined, 77
information services, 65
Initializing
obtaining via HP BBS, 67
obtaining via World Wide Web, 67
ordering by mail, 69
updating video BIOS, 24
bus
software, 8
Installing
main memory, 19
memory, 19
defined, 77
video memory upgrade, 21
installing
C
accessories, 15–??
accessory boards, 32
CD-ROM drive, 30
flexible disk drive, 30
IDE drives, 28
mass storage devices, 25
processor upgrade, 35
tape drive, 30
E
cables
keyboard, 3
ECC
defined, 78
eight-bit color, 78
error message, 41
cache
defined, 77
CD-ROM drive
defined, 77
installing, 30
CD-ROM drive, does not work, 49
F
flexible disk drive
video memory, 21
81
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Index
Installing memory, 19
Interrupt Request Channels
used by the PC, 59
P
Starting and Stopping Your PC, 7
stopping
PC, 10
Summary screen, 60
support
by telephone, 71, 72
information services, 61
Network Phone-in Support, 73
summary of services, 74
Support Assistant
password
setting, 11
PC
starting, 7
starting for the first time, 8
stopping, 10
J
jumper location, 57
PC, unpacking, 2
Plug and Play
K
keyboard
defined, 79
connecting, 3
power cables, connecting, 6
Power-On Self-Test
screen, 8
printer
problems, 46
keyboard, problems, 45
ordering information, 64
switch location, 57
System board, 57
L
LAN
defined, 78
LINE IN jack
location of connector, 5
LINE OUT jack
location of connector, 5
system board, 57
jumper location, 57
switch location, 57
System board, switches, 57
problems
with accessory board, 50
with software, 51
with the audio interface, 53
with the flexible disk drive, 47
with the hard disk, 48
with the printer, 46
processor upgrade
installing, 35
T
tape drive, installing, 30
telephone support
for networks, 73
M
mapping, 78
mass storage devices
connectors, 25
installing, 25
master diskettes
creating, 10
Memory
out of warranty, 72
under warranty, 71
tools required for installation, 2
troubleshooting, 37
true color, 80
R
removing the cover, 17
replacing
IDE drives, 28
Replacing cover, 17
installing, 19
memory
installing main memory, 20
installing video memory, 21
microphone
U
unpacking the PC, 2
URL
S
for HP World Wide Web site, 67
SCAM
defined, 80
SCSI
defined, 80
setting
passwords, 11
Setup program, 60
software
initializing, 8
license agreement, 9
master diskettes, 10
problems, 51
start from modem, 41
starting
location of connector, 5
MIDI
connector, 5
defined, 79
modem, start from, 41
mouse
V
video board
flash BIOS, 24
video memory modules
installing, 21
problems, 45
W
World Wide Web
access to HP, 67
N
network
defined, 78
telephone support, 73
PC, 7
O
PC for the first time, 8
OpenGL, 79
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Regulatory Information
DECLARATION OF CONFORMITY
according to ISO/IEC Guide 22 and EN 45014
Manufacturer’s Name:
HEWLETT-PACKARD
Manufacturer’s Address: 5 Avenue raymond Chanas
38320 Eybens, FRANCE
Declares that the product:
Product Name: Personal Computer
Model Number: HP Vectra VL 5/xxx, Series 5
Models DT and MT
Conforms to the following Product Specifications:
SAFETY International:
Europe:
IEC 950: 1991+A1+A2 +A3
EN 60950: 1992+A1+A2
EN 60825-1994
EMC
CISPR 22: 1993 /EN 55022: 1994 Class B
EN 50082-1: 1992
IEC 801-2: 1992 / prEN 55024-2: 1992 - 4 kV CD, 8 kV AD
IEC 801-3: 1984 / prEN 55024-3: 1991 - 3 V/m
IEC 801-4: 1988 / prEN 55024-4: 1992 - 0.5 kV Signal Lines,
1 kV Power Lines
IEC 555-2:1982 + A1:1985 / EN 60555-2:1987
IEC 1000-3-3:1994 / EN 61000-3-3:1995
Supplementary information: The product herewith complies with the requirements of the EMC Directive
89/336/EEC amended by Directive 93/68/EEC and the Low Voltage Directive 73/23/EEC, and carries the
CE marking accordingly.
Grenoble
Jean-Marc JULIA
January 1997
Product Quality Manager
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FCC (for USA only)
Federal Communications Commission Radio Frequency Interference Statement
Warning:
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part
15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in
a residential installation. This equipment generates and uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to correct the interference by one or more of the
following measures:
• reorient or relocate the receiving antenna
• increase the separation between the equipment and the receiver
• connect the equipment into an outlet on a circuit different from that to which the receiver is connected
• consult the dealer or an experienced radio/TV technician for help.
Hewlett-Packard’s FCC Compliance Tests were conducted with HP-supported peripheral devices and HP
shielded cables, such as those you receive with your system. Changes or modifications not expressly approved
by Hewlett-Packard could void the user’s authority to operate the equipment.
Notice for Canada
This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment
Regulations.
Cet appareil numérique de la Class B respecte toutes les exigences du Règlement sur le matériel brouilleur du
Canada.
Safety Warning for the USA and Canada
If the power cord is not supplied with the computer, select the proper power cord according to your local
national electric code.
USA: use a UL listed type SVT or SJT detachable power cord.
Canada: use a CSA certified detachable power cord.
For your safety, never remove the PC’s cover without first removing the power cord and any connection to a
telecommunication network. Always replace the cover before switching on again.
Si le cordon secteur n’est pas livré avec votre ordinateur, utiliser un cordon secteur en accord avec votre code
electrique national.
USA: utiliser un cordon secteur “UL listed”‚ de type SVT ou SJT.
Canada: utiliser un cordon secteur certifié CSA.
Pour votre sécurité, ne jamais retirer le capot de l’ordinateur sans avoir préalablement débranché le cordon
secteur et toute connection à un réseau de télecommunication. N’oubliez pas de replacer le capot avant de
rebrancher le cordon secteur.
Changing a battery
There is a danger of explosion if the battery is incorrectly installed. For your safety, never attempt to recharge,
disassemble or burn the old battery. Replace the battery only with the same or equivalent type recommended by
the manufacturer.The battery in this PC is a lithium battery which does not contain heavy metals, nevertheless,
in order to protect the environment, do not dispose of batteries in household waste. Please return used batteries
to the shop from which you bought them, to the dealer from whom you purchased the PC, or to Hewlett
Packard, so that they can either be recycled or disposed of in an environmentally sound way. Returned used
batteries will be accepted free of charge.
NL
Bij dit apparaat zijn batterijen geleverd. Wanneer deze leeg zijn, moet U ze niet weggooien maar inleveren als
KCA.
Changement de la pile
Il y a danger d’explosion lorsque la pile n’est pas installeé correctement. Pour votre sécurité, ne jamais essayer
de recharger, de démonter ou de brûler l’ancienne pile. Remplacer uniquement avec une pile du même type ou
d’un type équivalent recommandé par HP. La pile de cet ordinateur est une pile au lithium qui ne contient pas de
métaux lourds, néanmoins, afin de protéger l’environnement, il ne faut pas la jeter dans les ordures ménagères
mais la rendre au magasin ou vous l’avez achetée, ou revendeur où vous avez achetéz l’ordinateur, ou à Hewlett
Packard, pour qu’elle soit recyclée, ou stockée de manière qui ne nuit pas à l’environnement. Les piles usées
seront acceptées gratuitement.
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Notice for the United Kingdom
The HP Vectra PC is approved under approval number NS/G/1234/J/100003 for indirect connection to Public
Telecommunication Systems within the United Kingdom.
Noise Declaration for Germany
Lärmangabe nach Maschinenlärmverordnung - 3 GSGV (Deutschland)
LpA < 70 db am Arbeitsplatz normaler Betrieb nach EN27779: 11.92.
Notice for Japan
Notice for Korea
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HP Hardware Warranty
Important: This is your hardware product warranty statement. Please, read it carefully.
Warranty terms may be different in your country. If so, your Authorized HP Dealer or
Hewlett-Packard Sales and Service Office can give you details.
Three Year Limited Hardware Warranty
Hewlett-Packard (HP) warrants this hardware product against defects in materials and workmanship for a
period of three years from receipt by the original end-user purchaser.
The three year warranty includes on-site service during the first year of use, and return service provided by an
HP Service Center or a participating Authorized HP Personal Computer Dealer Repair Center, during the second
and third years of use.
If HP receives notice of above defined defects during the warranty period, HP will either, at its option, repair or
replace products which prove to be defective.
Should HP be unable to repair or replace the product within a reasonable amount of time, the customer’s
alternate exclusive remedy shall be a refund of the purchase price upon return of the product.
Limitation of Warranty
The above warranty shall not apply to defects resulting from: misuse; unauthorized modification; operation or
storage outside the environmental specifications for the product; in-transit damage; improper maintenance; or
defects resulting from use of non-HP software, accessories, media, supplies, consumables, or such items not
designed for use with the product.
HP makes no other express warranty, whether written or oral, with respect to this product. Any implied
warranty of merchantability or fitness is limited to the three-year duration of this written warranty.Some states
or provinces do not allow limitations on how long an implied warranty lasts, so the above limitation or exclusion
may not apply to you.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state,
or province to province.
Limitation of Liability and Remedies
The remedies provided above are the customer’s sole and exclusive remedies. In no event shall HP be liable for
any direct, indirect, special, incidental, or consequential damages, whether based on warranty, contract, tort, or
any other legal theory.
The foregoing limitation of liability shall not apply in the event that any HP product sold hereunder is
determined by a court of competent jurisdiction to be defective and to have directly caused bodily injury, death,
or property damage; provided, that in no event shall HP’s liability for property damage exceed the greater of
$50,000 or the purchase price of the specific product that caused such damage. Some states or provinces do not
allow the exclusion or limitation of incidental or consequential damages–including lost profit–so the above
limitation or exclusion may not apply to you.
Obtaining On-Site Warranty Service
To obtain on-site warranty service, the customer must contact an HP Sales and Service Office (in the US, call
the HP Customer Support Center at (303) 635-1000) or a participating Authorized HP Personal Computer
Dealer Repair Center. The customer must be prepared to supply proof of the purchase date.
This warranty is extended worldwide under certain conditions ( please, check with your local HP office) to
products purchased from HP or an Authorized HP Personal Computer Dealer which are reshipped by the
original purchaser either for use by the original purchaser or provided as an incidental part of systems
integrated by the original purchaser. When available in the country of use, service is provided in the same
manner as if the product was purchased in this country and can only be provided in countries where the product
is designed to operate. If the product is not normally sold by HP in the country of use, it must be returned to the
country of purchase for service. Response time for on-site service, and turn-around time for return service, are
subject to changes from standard conditions based upon non-local parts availability.
The system processor unit, keyboard, mouse, and Hewlett-Packard accessories inside the system processor
unit–such as video adapters, mass storage devices, and interface controllers–are covered by this warranty.
Customer-replaceable components may be serviced through expedited part shipment. In this event, HP will
prepay shipping charges, duty, and taxes; provide telephone assistance on replacement of the component when
necessary; and pay shipping charges, duty, and taxes for any part that HP asks to be returned.
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HP products external to the system processor unit–such as external storage subsystems, displays, printers, and
other peripherals–are covered by the applicable warranties for those products; HP software is covered by the
HP Software Product Limited Warranty.
On-site visits caused by non-Hewlett-Packard products–whether internal or external to the system processor
unit–are subject to standard per-incident travel and labor charges.
On-site service for this product is restricted or unavailable in certain locations. In HP Excluded Travel
Areas–areas where geographical obstacles, undeveloped roads, or unsuitable public transportation prohibit
routine travel–service is provided on a negotiated basis at extra charge.
Response time for HP on-site service in an HP Service Travel Area is normally next business day (excluding HP
holidays) for HP Travel Zones 1-3 (generally 100 miles or 160 Km from the HP office). Response time is second
business day for Zones 4 and 5 (200 miles, 320 Km); third business day for Zone 6 (300 miles, 480 Km); and
negotiated beyond Zone 6. Worldwide Customer Support Travel information is available from any HP Sales and
Service Office.
Travel restrictions and response time for dealer or distributor service are defined by the participating dealer or
distributor.
Service contracts which provide after-hour or weekend coverage, faster response time, or service in an
Excluded Travel Area are often available from HP, an authorized dealer, or authorized distributor at additional
charge.
Customer Responsibilities
The customer may be required to run HP-supplied diagnostic programs before an on-site visit or replacement
part will be dispatched.
The customer is responsible for the security of its proprietary and confidential information and for maintaining a
procedure external to the products for reconstruction of lost or altered files, data, or programs.
For on-site service, the customer must provide: access to the product; adequate working space and facilities
within a reasonable distance of the product; access to and use of all information and facilities determined
necessary by HP to service the product; and operating supplies and consumables such as the customer would
use during normal operation.
When service is being performed on-site, a representative of the customer must be present at all times. The
customer must state if the product is being used in an environment which poses a potential health hazard to
repair personnel; HP or the servicing dealer may require that the product be maintained by customer personnel
under direct HP or dealer supervision.
Obtaining Return Warranty Service
When return warranty service applies, the product must be returned to a service facility designated by HP.
Customer must enclose a copy of a document proving date of purchase.
The customer shall prepay shipping charges (and shall pay all duty and taxes) for products returned to HP for
warranty service. HP shall pay for return of products to the customer except for products returned to the
customer from another country.
HP products may contain remanufactured parts equivalent to new in performance or may have been subject to
incidental use.
Rev. 20/11/96
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HP Software Product License Agreement and Software & Product Limited Warranty
HP Software Product License Agreement and Software & Product Limited Warranty
Your HP Vectra PC contains preinstalled software programs. Please read the Software License Agreement
before proceeding.
CAREFULLY READ THIS LICENSE AGREEMENT AND LIMITED WARRANTY STATEMENT BEFORE
PROCEEDING TO OPERATE THIS EQUIPMENT. RIGHTS IN THE SOFTWARE ARE OFFERED ONLY ON
THE CONDITION THAT THE CUSTOMER AGREES TO ALL TERMS AND CONDITIONS OF THE LICENSE
AGREEMENT. PROCEEDING TO OPERATE THE EQUIPMENT INDICATES YOUR ACCEPTANCE OF THESE
TERMS AND CONDITIONS. IF YOU DO NOT AGREE WITH THE TERMS OF THE LICENSE AGREEMENT,
YOU MUST NOW EITHER REMOVE THE SOFTWARE FROM YOUR HARD DISK DRIVE AND DESTROY THE
MASTER DISKETTES, OR RETURN THE COMPLETE COMPUTER AND SOFTWARE FOR A FULL REFUND.
PROCEEDING WITH CONFIGURATION SIGNIFIES YOUR ACCEPTANCE OF THE LICENSE TERMS.
HP Software Product License Agreement
UNLESS OTHERWISE STATED BELOW, THIS HP SOFTWARE PRODUCT LICENSE AGREEMENT SHALL
GOVERN THE USE OF ALL SOFTWARE THAT IS PROVIDED TO YOU, THE CUSTOMER, AS PART OF THE
HP COMPUTER PRODUCT. IT SHALL SUPERSEDE ANY NON-HP SOFTWARE LICENSE TERMS THAT MAY
BE FOUND ON-LINE, OR IN ANY DOCUMENTATION OR OTHER MATERIALS CONTAINED IN THE
COMPUTER PRODUCT PACKAGING.
Note: Operating System Software by Microsoft is licensed to you under the Microsoft End User License
Agreement (EULA) contained in the Microsoft documentation. The following License Terms govern the use of
the software:
USE. Customer may use the software on any one computer. Customer may not network the software or
otherwise use it on more than one computer. Customer may not reverse assemble or decompile the software
unless authorized by law.
COPIES AND ADAPTATIONS. Customer may make copies or adaptations of the software (a) for archival
purposes or (b) when copying or adaptation is an essential step in the use of the software with a computer so
long as the copies and adaptations are used in no other manner.
OWNERSHIP. Customer agrees that he/she does not have any title or ownership of the software, other than
ownership of the physical media. Customer acknowledges and agrees that the software is copyrighted and
protected under the copyright laws. Customer acknowledges and agrees that the software may have been
developed by a third party software supplier named in the copyright notices included with the software, who
shall be authorized to hold the Customer responsible for any copyright infringement or violation of this
Agreement.
PRODUCT RECOVERY CD-ROM. If your computer was shipped with a product recovery CD-ROM: (i) The
product recovery CD-ROM and/or support utility software may only be used for restoring the hard disk of the
HP computer with which the product recovery CD-ROM was originally provided.(ii) The use of any operating
system software by Microsoft contained in any such product recovery CD-ROM shall be governed by the
Microsoft End User License Agreement (EULA).
TRANSFER OF RIGHTS IN SOFTWARE. Customer may transfer rights in the software to a third party only
as part of the transfer of all rights and only if Customer obtains the prior agreement of the third party to be
bound by the terms of this License Agreement. Upon such a transfer, Customer agrees that his/her rights in the
software are terminated and that he/she will either destroy his/her copies and adaptations or deliver them to the
third party.
SUBLICENSING AND DISTRIBUTION. Customer may not lease, sublicense the software or distribute
copies or adaptations of the software to the public in physical media or by telecommunication without the prior
written consent of Hewlett-Packard.
TERMINATION. Hewlett-Packard may terminate this software license for failure to comply with any of these
terms provided Hewlett-Packard has requested Customer to cure the failure and Customer has failed to do so
within thirty (30) days of such notice.
UPDATES AND UPGRADES. Customer agrees that the software does not include updates and upgrades
which may be available from Hewlett-Packard under a separate support agreement.
EXPORT CLAUSE. Customer agrees not to export or re-export the software or any copy or adaptation in
violation of the U.S. Export Administration regulations or other applicable regulation.
U.S. GOVERNMENT RESTRICTED RIGHTS. Use, duplication, or disclosure by the U.S. Government is
subject to restrictions as set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and Computer
Software clause in DFARS 252.227-7013. Hewlett-Packard Company, 3000 Hanover Street, Palo Alto, CA
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HP Software Product License Agreement and Software & Product Limited Warranty
94304 U.S.A. Rights for non-DOD U.S. Government Departments and Agencies are as set forth in FAR 52.227-
19(c)(1,2).
HP Software Product Limited Warranty
THIS HP SOFTWARE PRODUCT LIMITED WARRANTY SHALL COVER ALL SOFTWARE THAT IS PROVIDED
TO YOU, THE CUSTOMER, AS PART OF THE HP COMPUTER PRODUCT, INCLUDING ANY OPERATING
SYSTEM SOFTWARE. IT SHALL SUPERSEDE ANY NON-HP WARRANTY TERMS THAT MAY BE FOUND ON-
LINE, OR IN ANY DOCUMENTATION OR OTHER MATERIALS CONTAINED IN THE COMPUTER PRODUCT
PACKAGING.
Ninety-Day Limited Software Warranty. HP warrants for a period of NINETY (90) DAYS from the date of
the purchase that the software product will execute its programming instructions when all files are properly
installed. HP does not warrant that the software will be uninterrupted or error free. In the event that this
software product fails to execute its programming instructions during the warranty period, Customer’s remedy
shall be a refund or repair. Should HP be unable to replace the media within a reasonable amount of time,
Customer’s alternate remedy shall be a refund of the purchase price upon return of the product and all copies.
Removable Media (If supplied). HP warrants the removable media, if supplied, upon which this product is
recorded to be free from defects in materials and workmanship under normal use for a period of NINETY (90)
DAYS from the date of purchase. In the event the media proves to be defective during the warranty period,
Customer’s remedy shall be to return the media to HP for replacement. Should HP be unable to replace the
media within a reasonable amount of time, Customer’s alternate remedy shall be a refund of the purchase price
upon return of the product and destruction of all other non removable media copies of the software product.
Notice of Warranty Claims. Customer must notify HP in writing of any warranty claim not later than thirty
(30) days after the expiration of the warranty period.
Limitation of Warranty. HP makes no other express warranty, whether written or oral with respect to this
product. Any implied warranty of merchantability or fitness for a particular purpose is limited to the 90-day
duration of this written warranty. Some states or provinces do not allow limitations on how long an implied
warranty lasts, so the above limitation or exclusion may not apply to you. This warranty gives specific legal
rights, and you may also have other rights which vary from state to state, or province to province.
Limitation of Liability and Remedies. THE REMEDIES PROVIDED ABOVE ARE CUSTOMER’S SOLE AND
EXCLUSIVE REMEDIES. IN NO EVENT SHALL HP BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL,
INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFIT) WHETHER BASED ON
WARRANTY, CONTRACT, TORT OR ANY OTHER LEGAL THEORY. Some states or provinces do not allow the
exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not
apply to you.
Obtaining Warranty Service. Warranty service may be obtained from the nearest HP sales office or other
location indicated in the owner’s manual or service booklet.
Consumer transactions in Australia and the United Kingdom: The disclaimers and limitations above shall not
apply and shall not affect the statutory rights of a Consumer.
(Rev. 19/11/96)
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Your HP Vectra PC Physical Characteristics
Characteristic
Description
Weight (excluding display and
keyboard)
15 kg (33 pounds)
Dimensions
Width: 21 cm (8.27”), Height: 41.5 cm (16.34”),
Depth: 40.5 cm (15.95”)
2
2
Footprint
0.085 m (0.91 ft )
Storage temperature
Storage humidity
Operating temperature
Operating humidity
Acoustic noise emission:
Power supply
-40 ºC to 70º (-40 ºF to 158 ºF)
8% to 80% (relative)
5 ºC to 40ºC (40 ºF to 104 ºF)
15% to 80% (relative)
LW < 40 dBA
Input voltage: 100 - 127 & 200 - 240 V ac
Input frequency: 50/60 Hz
Maximum output power
160 W continous
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Part Number D4570-90001
Printed in
USA 12/96
50%
Paper not bleached with chlorine
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