HP Hewlett Packard Network Card 1100dtn User Manual

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hp business inkjet 1100 series printer  
user’s guide  
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Copyright Information  
Trademark Credits  
Safety Information  
© 2003 Copyright Hewlett-Packard  
Development Company, LP  
Microsoft®, Windows®, Windows NT®, and  
MS-DOS® are U.S. registered trademarks  
of Microsoft Corporation.  
Reproduction, adaptation or translation  
without prior written permission is  
prohibited, except as allowed under the  
copyright laws.  
Always follow basic safety precautions  
when using this product to reduce risk of  
injury from fire or electric shock.  
UNIX® is a registered trademark of the  
Open Group.  
Novell® and NetWare® are registered  
trademarks of Novell Corporation.  
1
Read and understand all instructions  
in the documentation that comes with  
the printer.  
Edition 1, 9/2003  
Notice  
Pentium® is a registered trademark of Intel  
Corporation.  
2
Use only a grounded electrical outlet  
when connecting this product to a  
power source. If you do not know  
whether the outlet is grounded, check  
with a qualified electrician.  
The information contained herein is subject  
to change without notice.  
Adobe® and Acrobat® are registered  
trademarks of Adobe Systems Incorporate.  
The only warranties for HP products and  
services are set forth in the express  
warranty statements accompanying such  
products and services. Nothing herein  
should be construed as constituting an  
additional warranty. HP shall not be liable  
for technical or editorial errors or omissions  
contained herein.  
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Observe all warnings and instructions  
marked on the product.  
Unplug this product from wall outlets  
before cleaning.  
Do not install or use this product near  
water, or when you are wet.  
No part of this document may be  
photocopied, reproduced, or translated to  
another language without the prior written  
consent of Hewlett-Packard Company.  
Install the product securely on a  
stable surface.  
Install the product in a protected  
location where no one can step on or  
trip over the line cord, and the line  
cord cannot be damaged.  
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If the product does not operate  
normally, see “Maintaining and  
There are no user-serviceable parts  
inside. Refer servicing to qualified  
service personnel.  
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Contents  
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Getting started  
1
Thank you for buying the printer. This guide provides details about how to set up your  
computer, how to perform simple printer tasks, and how to resolve printer problems.  
Finding other resources for product information  
You can obtain product information that is not included in this guide from the following  
resources:  
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Setup poster. Provides illustrated setup information. A printed version of this document is  
provided with the printer. Also, an electronic version is available as an Adobe Acrobat  
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Portable Document Format (PDF) file on the Starter CD.  
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Getting started guide. Includes information about setting up the printer and installing the  
software. You probably referred to this guide when you set up the product.  
Online Help. Includes overview information about and procedures performed using the  
printer software.  
Starter CD. Includes the printer driver, Toolbox, Installer Customization utility, electronic  
copies of this user’s guide, release notes, and ordering information.  
Toolbox. Contains “how-to” and troubleshooting instructions, and provides information  
about printhead health. If you choose to install the Toolbox, a Toolbox taskbar icon  
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appears when the Toolbox is running. Toolbox is available for Microsoft Windows users  
only.  
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hp instant support. A Web-based tool that provides product-specific services,  
troubleshooting tips, and information about your printer’s ink and media usage. This  
e-service can be opened from the Toolbox. hp instant support is available for Windows  
users only.  
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HP Inkjet Utility. The HP Inkjet Utility contains tools to calibrate the printer, clean the  
printheads, print a test page, set tray lock, and find website support information. The  
HP Inkjet Utility is available for Mac OS 8.6, 9.x, and OS X users only.  
World Wide Web. The following websites contain information about the printer:  
HP Jetdirect Print Server Administrator’s Guide. Included on the Starter CD, it  
provides detailed information about setting up and using your HP Jetdirect print server. It  
also provides information about these topics:  
• Troubleshooting and HP Jetdirect configuration page messages  
• HP Software Solutions for HP Jetdirect print servers  
• TCP/IP configuration  
• Using LPD (Line Printer Daemon) services on the HP Jetdirect print server  
• FTP (file transfer protocol) printing  
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HP Jetdirect setup manual. This manual is included with the purchase of an HP Jetdirect  
print server. It describes the setup and configuration of your HP Jetdirect print server.  
Note that the HP Jetdirect setup manual does not come with the printer.  
Network operating system (NOS) and operating system (OS) manuals. These  
manuals came with your computer or your NOS. They describe the basic network printing  
common to all network printers.  
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Learning about printer configurations  
This printer is a four-color Inkjet printer that prints up to 23 pages per minute (ppm) in  
monochrome (black and white) and 6 ppm in color in Draft mode. The laser-quality speed is  
4.5 ppm for black text and 3 ppm for mixed text color. (Laser-quality speed is the print speed  
that can be expected in relation to the pages-per-minute speed of laser printers.)  
HP Business Inkjet 1100d  
The printer includes these features.  
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Paper handling. This model includes a standard input tray (Tray 1) that holds up to 150  
sheets. It also includes an auto-duplex unit for printing two-sided documents, which saves  
money and paper.  
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Connectivity. In North America, this model includes a USB connector, and you can add  
an optional parallel connector. In the rest of the world, this model includes a USB  
connector and a parallel connector.  
You can add these optional accessories to the printer.  
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Add an optional second paper tray (Tray 2), which holds 250 sheets, for greater flexibility  
in the types and quantity of media you can have loaded.  
Add an optional print server to allow two or three users to share the printer easily on a  
network. However, only a parallel connector or a print server can be installed.  
In North America, add an optional parallel connector if you want to connect the printer to a  
computer using a parallel cable. However, only a parallel connector or a print server can  
be installed.  
HP Business Inkjet 1100dtn  
The printer includes these features.  
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Paper handling. This model includes a standard input tray (Tray 1), which holds up to 150  
sheets, and Tray 2, which holds 250 sheets for a total capacity of 400 sheets. It also  
includes an auto-duplex unit, which saves money and paper.  
Connectivity. This model contains a USB connector and an HP Jetdirect 200m print  
server to allow multiple users to share the printer easily on a network.  
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Understanding the printer parts and functions  
Front view  
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Paper guides.  
Output tray.  
Top cover.  
Printing supplies cover. See “Printing supplies area”.  
Tray 2. This 250-sheet tray is included with the HP Business Inkjet 1100dtn model;  
available as an accessory for the HP Business Inkjet 1100d.  
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Tray 1. This tray holds 150 sheets.  
Paper stack indicator.  
Envelope slot. Use this slot to feed one envelope at a time.  
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Printing supplies area  
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Printhead latch. The printhead latch provides access for installing or removing printheads  
from their color-coded slots.  
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Printheads. Each printhead must be placed in its color-coded slot.  
Ink cartridges. Each ink cartridge must be placed in its color-coded slot.  
Metal catch bar. The metal catch bar secures the hook and engages the printhead latch.  
Control panel parts  
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c
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(power button).  
Power light (green).  
Printing supplies lights. Indicate the status of ink cartridges and printheads:  
a) Printhead light b) Ink Cartridge light c) color indicator lights. See Printer lights  
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(cancel button). Cancels the current print job.  
(resume button).  
Resume light. This light blinks in these situations:  
• when there is a media jam  
• when the printer is out of paper  
• while a printed page is drying  
• while the printer is printing a manual duplex job and waiting for the job to be turned  
If the printed page is drying, then wait for the printer to finish, and the light will turn off.  
Otherwise, resolve the problem and press the  
turn off.  
(resume button) if the light does not  
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Back view  
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USB connector.  
Connection slot. This slot holds the HP Jetdirect print server for networking (included  
with the HP Business Inkjet 1100dtn) or a parallel connector.  
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Power input.  
Auto-duplex unit. Unit that provides automatic printing on both sides of a sheet of paper.  
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Connecting the printer  
Your printer supports local printing and network printing. For local printing, you can connect  
the printer using a USB cable, or a parallel cable if you have a parallel connector installed.  
(USB cables or parallel cables are sold separately. To order, see HP supplies and  
You can share the printer in these ways:  
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You can use a simple form of networking, known as locally shared networking, if you used  
a parallel cable or USB cable to connect the printer to a computer running Windows. Using  
this method, you can share the printer with other Windows users. See “Connecting directly  
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You can also use locally shared networking if you used a USB cable to connect the printer  
to a computer running a Mac OS. Using this method, you can share the printer with other  
For true network printing, you can connect using an optional HP print server. (The  
HP Jetdirect 200m print server is included with the HP Business Inkjet 1100dtn.) This  
method of printing allows both users of Windows and Mac OS to print. See “Connecting to  
Connecting directly using a USB or parallel cable (Windows)  
In the Windows environment, you can connect directly using either a USB cable or a parallel  
cable.  
Note  
Do not connect a USB and a parallel cable to printer at the same time.  
To use a USB cable to connect the printer to a computer running a Mac OS, see Connecting  
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USB connection  
For Windows, you can use a USB cable to connect the printer to the computer if the  
computer has a USB port and is running Microsoft Windows 98, Me, 2000, or XP.  
(Windows NT does not support USB.) If your computer does not meet these  
specifications, connect the printer to your computer using a parallel connector or a print  
server (if the printer has one of these two).  
In most cases, after you install the printer software and connect a printer to the computer,  
you can install additional printers with USB cables without reinstalling the printing  
software.  
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Parallel connection  
You can connect the printer to the parallel port, if you have one. The computer must have  
a parallel port and must be running Windows.  
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It is recommended that you do a software-first installation. See Completing a software-first  
installation (recommended)”. Only do a hardware-first installation if you already connected the  
cable and started the software. See Completing a hardware-first installation”.  
Computer connecting to a USB port  
Computer connecting to a parallel port  
Completing a software-first installation (recommended)  
Complete the setup using these instructions if you have not yet installed a USB or parallel  
cable (not included). This method is the preferred one.  
To complete a software-first installation  
1
Close any running applications.  
a
Press CTRL+ALT+DELETE simultaneously on your computer keyboard and then  
click Task Manager.  
b Close any applications that are running. (Do not close Systray or Explorer.)  
When finished, click the X in the upper-right corner of the Task Manager to close it.  
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Insert the Starter CD into the CD drive. The CD menu runs automatically.  
If the CD menu does not run automatically, click Start, click Run, and in the command line  
box, type the letter of your computer’s CD drive followed by:\SETUP (for example, type  
D:\SETUP).  
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On the CD menu, click Install Printer Driver.  
Choose the language you want and click OK.  
Follow the instructions on the screen.  
When prompted, click Connected directly to this computer, and then click Next.  
Do one of the following:  
• For USB connection: Click USB Cable and then click Next.  
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• For parallel connection: Click Parallel Cable and use the drop-down menu to select the  
parallel port to which the printer is connected (usually LPTs). If the installation program  
detects that the printer is already connected to the computer using a parallel cable, you  
can install the printer using the same port. In addition, if the Express Install check box  
is selected, the installation program uses the default settings.  
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Follow the instructions on the screen to complete the installation.  
When prompted, connect the USB or parallel cable to the computer and the printer.  
The Found New Hardware wizard appears on the computer screen and the printer icon is  
created in the Printers folder.  
Completing a hardware-first installation  
Complete the setup using these instructions if you already installed a USB or parallel cable  
(not included) and then started the software. The Found New Hardware screen appears.  
To complete a hardware-first installation  
Note  
Before you can install the printer software on a computer running Windows XP 64-bit, you  
must download the printer software from http://www.hp.com/support/businessinkjet1100.  
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Click Next in the Found New Hardware wizard.  
Click Search for the best driver for your device (Recommended), and then click Next.  
Insert the Starter CD into the CD-ROM drive.  
If the CD menu appears, click Exit twice to close the CD menu.  
Select Specify a location.  
Click Browse to locate the root directory on the Starter CD, and then click OK.  
Click Next, and then follow the instructions on the screen.  
Click Next, and then click Finish.  
Note  
Upon completion of the hardware-first installation process, The Found New Hardware wizard  
will automatically launch the setup program. This gives you the option to install non-driver  
components such as the Toolbox.  
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Sharing the printer on a locally shared network (Windows)  
In a locally shared network, the printer is connected directly to the USB or parallel connector of  
a selected computer (known as the server) and is shared by other computers (clients). Use  
this configuration only in small groups or when usage is low. The computer connected to the  
printer is slowed down when many users print to its shared printer.  
You can share the printer on a locally shared network when:  
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The computer connected to the printer is running Windows.  
The printer will be shared with other Windows users. (You cannot share the printer with  
Mac OS users.)  
Sharing a printer connected to your computer (the server)  
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From the Start menu, find the Printers folder. (The route is different for different Windows  
operating systems. It might be through Settings or Control Panel, or directly through  
Printers and Faxes.)  
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In the Printers folder, right-click the printer and click Properties.  
On the Share tab, select the “share the printer” option, give the printer a Share Name.  
Optional. If you are sharing the printer with users of other versions of Windows, you can  
click Additional Drivers to install their drivers as a convenience to them. This step  
requires you to have the Starter CD in your CD drive.  
Note  
When sharing a locally connected printer, use the newest operating system as the server. A  
Windows 98 server will not recognize a Windows 9000 client.  
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Click OK.  
Using a printer connected to another computer (clients)  
Clients can connect to the printer in three different ways:  
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Install the printer software from the Starter CD. When prompted, select Connected via  
the network, and then select Client Setup for client-server printing.  
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Browse to the printer on the network and drag the printer to your Printers folder.  
Add the printer and install the software from the INF file that has been saved to a location  
on your network. Ask the network administrator where the INF file is located.  
On the Starter CD, the INF files are stored in folders using the following format:  
<CD>:\Setup\Drivers\PCL3\<operating system>\<language>.  
For example, if your CD drive letter is D:, then D:\Setup\Drivers\PCL3\Win2k_XP\English  
would contain the English Windows 2000 PCL 3 INF file.  
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Connecting directly using a USB cable (Mac OS)  
Install the software first, and then connect the printer to the computer. You can share the  
printer with other Mac OS users when you are finished, if you want.  
To connect using a USB cable  
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Insert the Starter CD into the CD-ROM drive. The CD menu runs automatically.  
If the CD menu does not run automatically, double-click the CD icon on the desktop, and  
then double-click the Setup icon.  
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Click Install Driver.  
Follow the instructions on the screen.  
Connect the cable between the connectors on the computer and the printer.  
Complete the installation in one of these ways.  
Mac OS 8.6 to Mac OS 9.x: See To finish installing for Mac OS 8.6 to Mac OS 9.x”  
below.  
To finish installing for Mac OS 8.6 to Mac OS 9.x  
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When prompted, restart the computer.  
Select Chooser from the Apple menu.  
Select hp deskjet xx in the upper left window of the Chooser window, where xx  
represents the version of the current printer driver.  
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Select hp business inkjet 1100 in the right window of the Chooser screen.  
Close the Chooser.  
To finish installing for Mac OS X and later  
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Open the Print Center, which is located in the Applications\Utilities folder.  
Click Add.  
Select USB from the menu.  
Select hp business inkjet 1100 from the printer list, and then click Add. A dot appears  
beside the printer name, indicating that this printer is now the default printer.  
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Close the Print Center.  
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USB printer sharing over an Ethernet network (Mac OS)  
Basic requirements for printer sharing in a Macintosh environment include the following:  
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The Macintosh computers must be communicating on the network using TCP/IP, and the  
Macintosh computers must have IP addresses. (AppleTalk is not supported.)  
The printer being shared must be connected to a built-in USB port on the host Macintosh  
computer.  
Both the host computer and the client computers that are using the shared printer must  
have printer sharing software installed and the printer driver or PPD for the printer that is  
installed. (You can run the Installer program to install the printer sharing software and  
associated Help files.)  
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The client computers should have the appropriate HP printer drivers installed.  
The client computers must be PowerMac computers.  
To use a shared USB PostScript printer, the client computers must have a USB port.  
For more information about USB printer sharing, see the support information available on the  
Apple website (http://www.apple.com) or the Mac Help on the computer.  
Sharing among Mac computers with the same operating system  
Enable printer sharing on the computer that is connected to the printer (the host).  
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Mac OS 8.6 to 9.x: Open Control Panels, and then click USB Printer Sharing.  
Mac OS X: Open System Preferences, click Sharing, click Services, and then click the  
Printer Sharing check box (Mac OS X v 10.2.4).  
To print from the other Macintosh computers (the clients) on the network, preselect the printer  
in USB Printer Sharing (Mac OS 8.6 to 9x) or Sharing (Mac OS X). Then, choose the  
neighborhood where the printer is shared and select the printer.  
Sharing among Macintosh computers with different operating systems  
Use the following steps to share a printer with Mac OS 8.6 to 9.x computers when the host  
computer is running Mac OS X.  
Note  
USB printers cannot be shared between Mac OS 9 and Mac OS X operating systems except  
through the Classic environment in Mac OS X.  
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On the Max OS X host computer, open System Preferences, make sure that printer  
sharing is off, and then quit System Preferences.  
Locate the Mac OS 9 System folder, open Control Panel, and then open USB Printer  
Sharing. (If the Classic environment is not already running, it starts.)  
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Click the Start/Stop tab, and then click Start.  
When "USB Printer Sharing On" appears, click the My Printers tab.  
Select the check box next to the printer that you want to share.  
Close the control panel.  
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Connecting to a network  
Your printer can be shared in a network environment by connecting it directly to a network via  
an optional HP Jetdirect print server. (One is included with the HP Business Inkjet 1100dtn.)  
This configuration provides better performance than printing through a computer, flexibility in  
preparing a location for the printer, and the ability to share the printer with both Windows and  
Mac OS users.  
For all operating systems, start by installing the print server card. See “Installing the  
Installing the HP Jetdirect internal print server card  
The HP Business Inkjet 1100dtn comes with an HP Jetdirect print server 200m. To purchase  
an internal HP Jetdirect print server for the HP Business Inkjet 1100d, see “Network  
The print server comes with factory default settings. If you need to configure the print server  
after the printer software has been installed, see the HP Jetdirect Print Server Administrator’s  
Guide. This guide is available on the Starter CD. It can also be downloaded from the HP  
To install the HP Jetdirect print server  
1
Remove the slot cover from the back of the printer.  
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Insert the print server as shown until it clicks.  
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Connect a network cable between the print server and the network.  
Press the TEST button on the print server. The printer prints a configuration page for the  
print server. Keep this page because you might need the information on it.  
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Go to one of these sections to install the software on the computer that is acting as the  
server.  
• If you are going to use the printer in an environment with on Windows or both Windows  
• If you are using the printer in a Mac OS-only environment, see “Installing software for a  
Installing the printer driver on the server (Windows)  
After installing the print server card in the printer, you must install the printer driver on the  
computer that is acting as the server.  
To install the printer driver on the server  
1
Close any running applications.  
a
Press CTRL+ALT+DELETE simultaneously on your computer keyboard and then  
click Task Manager.  
b Close any applications that are running. (Do not close Systray or Explorer.)  
When finished, click the X in the upper-right corner of the Task Manager to close it.  
c
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Insert the Starter CD into the CD-ROM drive. The CD menu runs automatically.  
If the CD menu does not run automatically, click Start, and then click Run. At the  
command line box, type the letter of your computer's CD-ROM drive followed by :\SETUP  
(for example, type D:\SETUP).  
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On the CD menu, click Install Printer Driver.  
Choose your language, and then click OK.  
Follow the instructions on the screen.  
When prompted for the connection type, select the Connected via the network option  
and click Next. Then, select Basic network setup for a PC or server (recommended)  
and click Next.  
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When prompted, select the option to share the printer, and then select to install printer  
drivers for Windows clients. The installation program installs the printer driver for the  
server and copies the client drivers to a location on the server for users (clients).  
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Follow the instructions on the screen to complete the installation.  
To allow Windows users to share this printer, see “Installing the software for a network  
printer on a Windows client”. To allow Mac OS users to share this printer, see “Installing  
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Installing the software for a network printer on a Windows client  
Once you have connected the printer to the network and installed the printer driver on the  
network computer acting as the server, you can share the printer. Individual Windows users,  
known as clients, can connect to the printer in these ways:  
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In the Printers folder, double-click the Add Printer icon and follow the instructions for a  
network printer installation.  
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Install the printer software from the Starter CD. When prompted, select Connected via  
the network, and then select Client Setup for client-server printing.  
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On the network, browse to the printer and drag it to your Printers folder.  
Add the printer and install the software from the INF file that has been saved to a location  
on your network. Ask the network administrator where the INF file is located.  
On the Starter CD the INF files are stored in folders using the following format:  
<CD>:\Windows\PCL3\<OS>\<language>.  
For example, if your CD drive letter is D:, then D:\Windows\PCL3\Win2k_XP\English would  
contain the English Windows 2000 PCL 3 INF file.  
Installing software for a network printer on a Macintosh  
When connecting the printer to a network in the Mac OS, make sure the HP Jetdirect print  
server is installed in the printer before you install the printer software. All Mac OS users who  
want to use the printer need to install the printer software as described below.  
To install software for a network printer on a Macintosh  
1
Insert the Starter CD into the CD-ROM drive. The CD menu runs automatically.  
If the CD menu does not run automatically, double-click the CD icon on the desktop, and  
then double-click the Setup icon.  
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Click Install Driver.  
Follow the instructions on the screen.  
Complete the installation in one of these ways.  
Mac OS 8.6 to Mac OS 9.2.2: See To finish a network installation for Mac OS 8.6 to  
To finish a network installation for Mac OS 8.6 to Mac OS 9.2.2  
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When prompted, restart the computer.  
Select Chooser from the Apple menu.  
Select hp deskjet xx in the upper left window of the Chooser window, where xx  
represents the version of the current printer driver.  
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Select hp business inkjet 1100 in the right window of the Chooser screen.  
Close the Chooser.  
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To finish a network installation for Mac OS X or later  
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Open the Print Center, which is located in the Applications\Utilities folder.  
Click Add.  
Do one of the following steps.  
• If you are using an AppleTalk network, on the pop-up menu, select AppleTalk.  
• If you are using an IP network, on the pop-up menu, select IP Printer, and then type  
the IP address for the printer.  
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If necessary, select the Zone.  
Select hp business inkjet 1100 from the printer list, and then click Add. A dot appears  
beside the printer name, indicating that this printer is now the default printer.  
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Close the Print Center.  
Uninstalling the printing system software  
Use the following steps to uninstall the printing system software.  
Uninstalling software for Windows (all versions)  
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Close any running applications.  
From the Start menu, open the Control Panel.  
Double-click Add/Remove Programs.  
Select the printing software that you wish to remove.  
Click the button for adding or removing software.  
Follow the instructions on the screen to complete the removal of the printer software.  
Note  
You must have administrator privileges to uninstall the printer software in Windows NT 4.0,  
Windows 2000, and Windows XP.  
If the software was not successfully installed, or the Uninstaller could not be found, run the  
scrubber utility from the Starter CD. See the steps below.  
Running the scrubber utility  
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2
3
4
Disconnect the printer from the computer.  
On the computer, restart Windows.  
Insert the Starter CD in the CD-ROM drive.  
Locate the scrubber utility on the Starter CD-ROM and run the utility.  
• For Windows 98 and Windows Me, use the scrub9x.exe file located in the  
Utils\Scrubber\Win9x_Me folder.  
• For Windows 2000 and Windows XP, use the scrub2k.exe file located in the  
Utils\Scrubber\Win2k_XP folder.  
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Uninstalling software for Macintosh (all versions)  
1
Restart the computer.  
Note  
If you do not restart the computer before you uninstall the software, some files are not removed  
from your computer when you run the Uninstall option.  
2
3
4
5
Insert the Starter CD into the CD-ROM drive.  
Double-click the CD icon on the desktop.  
Double-click the installer icon and follow the instructions on the screen.  
When the Main Installation dialog box appears, select Uninstall from the drop-down list  
located in the upper-left part of the dialog box.  
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Follow the instructions on the screen to remove the printer software.  
Using the embedded Web server  
If an HP Jetdirect print server card is installed in the printer comes equipped with an  
embedded Web server. Using a standard Web browser, this remote management tool allows  
you to do the following tasks:  
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Configure network protocol settings  
Configure network security settings  
To use the embedded Web server, you must have a Web browser, and the printer must be  
connected to an IP-based network. (IPX/SPX networks are not supported.) You cannot use  
the embedded Web server when the printer is connected directly to a computer.  
Gaining access to the embedded Web server  
You can gain access to the embedded Web server from any supported Web browser. Type  
the IP address assigned to the printer into the Web browser. For example, if the printer IP  
address were 123.123.123.123, you would type http://123.123.123.123 into your Web  
browser.  
If you do not know the IP address for the printer, it is listed on the HP Jetdirect configuration  
page. To print this page, press the TEST button on the print server card.  
Embedded Web server pages  
The embedded Web server, which contains information about the print server card, consists of  
these tabs:  
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Home  
Networking  
Home  
The Home tab provides information about the printer, such as physical location, IP host name  
and address, hardware address, HP Jetdirect print server product number, and amount of time  
since the HP Jetdirect printer server was last turned off and on. You can also use the Home  
tab to reach network configuration, security, and diagnostic parameters.  
Networking  
The network pages of the embedded Web server allow the network administrator to configure  
the HP Jetdirect card for the printer. See the online Help and the HP Jetdirect Print Server  
Administrator’s Guide for more information. This guide is located on the Starter CD.  
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Making copies of the software  
The Starter CD contains a utility that lets you copy the printer software on to disks, or to create  
custom installations, which is a task usually performed by system administrators. When you  
run the Installer, select Customization Utility to copy disks.  
You can also use this utility to copy the printer software to your hard drive or to a network  
drive. After the files are copied to another location, you can install the printer software from  
that location.  
Installing other software  
The following drivers and optional software are also available for installation on the printer.  
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HP Web Jetadmin. This is a Web browser-based network printer management tool. A link  
to the HP Web Jetadmin website is included on the Starter CD. See “Using HP Web  
Jetadmin” for more information about using this tool.  
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Linux driver. Available at http://www.hp.com/support/businessinkjet1100. For more  
information about using Linux with HP printers, visit http://hp.sourceforge.net.  
®
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Printer installation software for UNIX (HP-UX, Sun Solaris) networks. This software  
is available for download at http://www.hp.com/support/net_printing.  
Information about using the IBM PostScript 3 emulation printer driver for IBM OS/2.  
If you are using Windows NT 4.0, Windows 2000, or Windows XP, you must have  
administrator privileges to install a printer driver.  
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Using the printer  
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In this section you will learn how to use the printer driver to change printer settings and to  
perform basic printer tasks. You will also learn about the special media that you can use with  
the printer and how to print on that media.  
Selecting print media  
Before you use the printer, take some time to familiarize yourself with the various media you  
can use.  
The printer is designed to work well with most types of office paper and with 25 percent cotton  
bond paper. It is best to test a variety of print media types before buying large quantities. Find  
a media type that works well and is easy to purchase.  
Note  
Use HP media for optimum print quality. These print media types are specifically designed to  
work well with the printer. For ordering information and part numbers, see HP supplies and  
Tips for selecting and using print media  
For the best results, observe the following guidelines:  
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Always use paper that conforms to the printer specifications. For a list of supported media,  
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Load only one paper type at a time into a tray.  
In Tray 1 and Tray 2, load media print-side down with the right edge of the media aligned  
against the right edge and front guide of the tray. See Loading media”.  
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Load no more than 150 sheets of media into Tray 1. If Tray 2 is installed, load no more  
than 250 sheets of plain paper into it.  
Do not use media that is damaged, curled, or wrinkled. Do not use paper with cutouts or  
perforations or paper that is heavily textured or embossed. These types of media can  
cause jams and other problems.  
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Do not use paper that is too lightweight or stretches easily. These types of paper can feed  
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Do not use multipart forms.  
Paper that is heavily textured or does not accept ink well can cause poorly filled graphics  
or text.  
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Understanding specifications for supported media  
This section provides information regarding the sizes, types, and weights of media that the  
printer supports. It also provides information regarding the capacity of each tray and the  
envelope slot.  
Understanding supported sizes  
The following table provides detailed information about the sizes and types of media you can  
use with each paper path. For information about media types that each paper path supports,  
Media size  
Tray 1  
Tray 2  
Envelope  
slot  
Auto-  
duplex unit  
U.S. Letter (8.5 by 11 inches;  
216 by 279 mm)  
U.S. Legal (8.5 by 14 inches;  
216 by 356 mm)  
A4 (8.3 by 11.7 inches; 210 by 297 mm)  
Executive (7.3 by 10.5 inches;  
184 by 267 mm)  
ISO B5 (6.9 by 9.9 inches;  
176 by 250 mm)  
A5 (5.8 by 8.3 inches; 148 by 210 mm)  
Envelope U.S. #10 (4.12 by 9.5 inches;  
105 by 241 mm)  
Envelope DL (8.66 by 4.33 inches;  
200 by 110 mm)  
Envelope C6 (4.49 by 6.38 inches;  
114 by 162 mm)  
A2 (4.37 by 5.75 inches; 111 by 146 mm)  
Index card (3 by 5 inches;  
76.2 by 127 mm)  
Index card (4 by 6 inches; 102 by 152 mm)  
Index card (5 by 8 inches; 127 by 203 mm)  
ISO A6 card (4.13 by 5.83 inches;  
105 by 149 mm)  
Banner paper (up to 8.5 inches wide and  
234 inches long; up to 216 mm wide and  
594.4 cm long)  
Custom-size media between 3 to 8.5  
inches wide and 5 to 14 inches long (76.2  
to 216 mm wide and 127 to 356 mm long)  
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Understanding supported media types and weights  
This table provides information regarding the types and weights of media that each paper path  
can accept and the maximum capacity that each path can hold.  
Tray  
Type  
Weight  
Capacity  
Tray 1  
Paper  
16 to 24 lb  
(60 to 90 g/m )  
Up to 150 sheets or 0.58 inch  
(15 mm) stacked  
2
Transparencies or labels  
Envelopes  
Up to 30 (or 8 mm stacked)  
Up to 22 (or 15 mm stacked)  
20 to 24 lb  
(75 to 90 g/m )  
2
Cards  
Up to 110 lb index  
(200 g/m )  
Up to 60 (or 15 mm stacked)  
2
Tray 2  
Paper (plain only)  
Envelopes  
16 to 24 lb  
(60 to 90 g/m )  
Up to 250 sheets or 0.98 inches  
(25 mm) stacked  
2
Envelope feed  
20 to 24 lb  
(75 to 90 g/m )  
1 at a time  
1 at a time  
1 at a time  
2
Auto-duplex unit Paper  
Cards  
16 to 24 lb  
(60 to 90 g/m )  
2
Up to 90 lb index  
2
(160 g/m )  
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Setting minimum margins  
The document margins must match (or exceed) these minimum margin settings in portrait  
orientation. The illustration below shows which side of the paper and envelope corresponds to  
each margin.  
Top  
Top  
Bottom  
Left  
Right  
Bottom  
Right  
Left  
Media  
Left margin  
Right margin Top margin  
Bottom margin  
Letter, legal, executive,  
banner (letter)  
0.25 inch  
(6.4 mm)  
0.25 inch  
(6.4 mm)  
0.12 inch  
(3.0 mm)  
0.50 inch  
(12.7 mm)  
A4, A5, ISO B5, cards,  
banner (A4)  
0.13 inch  
(3.4 mm)  
0.13 inch  
(3.4 mm)  
0.12 inch  
(3.0 mm)  
0.50 inch  
(12.7 mm)  
HP Greeting Card  
Envelope  
0.12 inch  
(3.0 mm)  
0.13 inch  
(3.4 mm)  
0.50 inch  
(12.7 mm)  
0.50 inch  
(12.7 mm)  
All other size envelopes  
0.13 inch  
(3.4 mm)  
0.13 inch  
(3.4 mm)  
0.50 inch  
(12.7 mm)  
0.50 inch  
(12.7 mm)  
Custom-size media  
0.12 inch  
(3.0 mm)  
0.12 inch  
(3.0 mm)  
0.12 inch  
(3.0 mm)  
0.50 inch  
(12.7 mm)  
Photo (4 by 6 inches, or  
101.6 by 152.4 mm) with (3.4 mm)  
tear-off tab  
0.13 inch  
0.13 inch  
(3.4 mm)  
0.12 inch  
(3.0 mm)  
0.12 inch  
(3.0 mm)  
Note  
When you are using the auto-duplex unit, the minimum top and bottom margin must match or  
exceed 0.46 inch or 11.7 mm.  
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Loading media  
This section contains instructions for loading media into Tray 1 or Tray 2. To load a single card  
or envelope in the envelope slot, see “Printing on envelopes and cards”.  
To load Tray 1 or Tray 2  
1
Pull the tray out of the printer.  
2
If you are loading paper in Tray 1 raise and remove the output tray.  
3
To load paper between 11 inches (279 mm) and 14 inches (356 mm) long, move the latch  
on the tray to the right and lower the front of the tray. (You do not need to lower the front of  
the tray for letter-size or A4-size paper.)  
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Adjust the width and length guides to the size marking for the paper you are loading.  
Then, insert the paper.  
Legal  
Letter/A4  
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If you are loading Tray 1, reattach the output tray.  
6
Insert the tray back into the printer.  
CAUTION  
If you have loaded legal-size or longer paper, keep the front of the tray lowered. Damage to  
the paper or printer can result if you raise the front of the tray with this longer paper loaded.  
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Pull out the paper extension on the output tray.  
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Select the appropriate media type option in your application or printer driver.  
By default, the printer draws paper from Tray 2, if it is installed. If Tray 2 is empty, the printer  
draws paper from Tray 1 unless you have selected the “lock” feature in the Toolbox. See  
Configuring trays  
When you print a document, you can allow the printer to select the correct tray for the print job,  
or you can select a specific tray for the current print job. These settings are available in the  
printer driver in the Source is drop-down menu (Windows) and in the Print dialog box in the  
Paper Source or Source box (Mac OS).  
If you do not select a tray in the printer driver, the printer automatically selects a tray. By  
default, the printer draws paper from Tray 2 first, if it is installed. Computers running Windows  
can use the Toolbox to set Tray 1 as the default tray or lock a tray. A Windows user who sets  
these settings for a network printer will be setting them for all users of the printer, including  
Mac OS users.  
The following table lists possible ways you can use the trays to meet your printing needs.  
Tray usage  
Steps to complete  
For more information  
I want to load both trays with  
the same paper, and I want the  
printer to pull paper from one  
tray if the other one is empty.  
1
2
Load paper in Tray 1 and Tray 2.  
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Loading paper trays: See  
Make sure tray lock is off in the  
Toolbox (Windows).  
Using the tray lock: See  
Selecting a default tray:  
I want to load special media  
(such as transparencies or  
letterhead) in Tray 1 and plain  
paper in Tray 2.  
1
2
Load the special media in Tray 1,  
and then load the plain paper in  
Tray 2.  
Lock Tray 1 from the Toolbox  
(Windows).  
I want to have paper in both  
trays, but I want the printer to  
pull paper from Tray 1 first.  
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2
Load paper in Tray 1 and Tray 2.  
Set the default tray to Tray 1 from  
the Toolbox (Windows).  
Note  
Tray 2 is meant for plain paper only.  
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Setting the tray lock  
This feature is only available if Tray 2 is installed in your printer and you have a computer that  
is running Windows. If the printer is on a network and you set tray lock, you will be setting it for  
all users of the printer, including Mac OS users.  
Use the tray lock to protect special media such as letterhead or preprinted paper from  
accidental use. If the printer runs out of paper while printing a document, it will not use paper  
from a locked tray to complete the print job.  
To set tray lock (Windows)  
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Make sure the printer is on.  
Open the Toolbox.  
On the Printer Services tab, click Advanced Configuration.  
In the Lock Tray area, select the tray that you want to lock from accidental use and  
click OK.  
Selecting a default tray  
This feature is only available if Tray 2 is installed in your printer and you have a computer that  
is running Windows. If the printer is on a network and you select a default tray, you will be  
setting it for all users of the printer, including Mac OS users.  
Use the default tray setting to determine the first tray from which the printer draws media when  
Auto Select is selected as the Source in the printer driver. The default tray setting is useful in  
these situations:  
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The same media is loaded in both trays.  
Tray 2 is installed and loaded with a size that you do not want to use for most jobs.  
Note that Tray 2 is automatically set as the default tray if you have not changed this setting.  
However, Tray 1 is automatically selected if you choose in the printer driver any type of media  
except plain paper (make sure that the printer driver is set up to do this).  
To select a default tray (Windows)  
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2
3
4
Make sure the printer is on.  
Open the Toolbox.  
On the Printer Services tab, click Advanced Configuration.  
In the Default Tray area, select the tray that you want to be the default and click OK.  
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Understanding default tray behavior for the Mac OS  
For the Mac OS, Tray 2 is always the default tray except under these circumstances:  
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You select a size or type that is not supported by Tray 2. The printer automatically selects  
Tray 1.  
You place an envelope in the envelope slot. The printer automatically pulls the envelope  
first.  
You are using the printer on a network and a Windows user has set Tray 1 as the default  
tray in the Toolbox. See “Selecting a default tray”.  
When you are printing the current job, you select Tray 1 from the Paper Source or  
Source box in the Print dialog box.  
For more information about changing settings just for the document you are printing, see To  
Printing using the PCL 3 printer driver  
In most situations, you will probably print documents using the printer driver. Although specific  
options vary depending on the application you are using, you can usually gain access to the  
printer driver by clicking File and then clicking Print in the application.  
For more information about printer driver features, see the printer driver online Help. For more  
information about printing from a specific application, see the documentation for that  
application. For information about printing from a Macintosh computer, see Changing settings  
To print using the PCL 3 printer driver  
1
2
On the File menu, click Print.  
On the Name drop-down menu, select the PCL 3 printer driver, and then click Properties  
or Setup. (The options might be different for your application.)  
3
On the Source is drop-down menu, select the location of the media on which you want  
to print.  
• To print an envelope, card, or other special media using Tray 1, select Manual Feed  
(Tray 1). For information about loading Tray 1, see “Loading media”.  
• To print from a specific tray, select Tray 1 or Tray 2 (if available).  
On the Type is drop-down menu, select the type of media you want to print.  
Click the Paper tab.  
4
5
6
7
8
On the Print Quality drop-down menu, select a print mode.  
Change other print settings, if necessary, and then click OK.  
Click Print.  
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Changing printer settings  
The printer driver stores the default print settings for most applications. You need to change  
these settings when you print on media of different sizes or types, or when you want to use an  
optional feature, such as printing to Tray 2, which is included with the HP Business Inkjet  
1100dtn and optional with the HP Business Inkjet 1100d.  
You can change print settings for a single document from the application that the document  
was created in. To change the default print settings for all documents, you must open the  
printer driver from the Start menu.  
Changing settings for Windows  
The printer driver stores the default print settings for most applications. You need to change  
these settings when you print on media of different sizes or types, or when you want to use an  
optional feature, such as printing to Tray 2 or printing on both sides of a sheet of paper.  
You can change printer settings from an application or the printer driver. Try to make changes  
from the application first. Changes made to settings from an application always take  
precedence over changes made to settings from the printer driver.  
If you want to change settings only for the jobs you are printing from the application that is  
currently open, change the settings from the application. After you close the application, the  
printer settings return to the defaults configured in the printer driver. If you want to set printing  
options for all jobs you print from all applications, change the default settings in the printer  
driver.  
To change settings from an application (current jobs)  
1
2
With a document open, on the File menu, click Print, and then click Setup or Properties.  
Change the settings and click OK, Print, or a similar command.  
To change default settings (all future jobs)  
1
Open the printer driver in one of these ways.  
For Windows 98, Me, NT 4.0, and 2000: From the Windows desktop, click Start, point  
to Settings, and then click Printers.  
For Windows XP: Click Start, point to Settings, and then click Printers and Faxes.  
2
Right-click the printer icon, and then choose one of these options.  
For Windows 98 and Me: Click Properties.  
For Windows NT 4.0: Click Document Defaults or Properties.  
For Windows 2000 and XP: Click Printing Preferences or Properties.  
3
Change any settings and click OK. The settings you chose will apply to all documents  
printed from all applications. You can override these settings from the printer driver just for  
the job you are currently printing. See To change settings from an application (current  
Note  
For additional information, go to http://www.hp.com/support/businessinkjet1100.  
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To set the default media type  
Note  
Use this procedure to set the default media type to Automatic.  
1
2
Gain access to the default printer settings as described above.  
On the Paper or Paper/Quality tab, select Automatic in the Type is box and click OK.  
For best printing results, still select the type of media you are using each time you print a  
document.  
Changing settings for the Mac OS  
You can change printer settings from the Page Setup and Print dialog boxes in the Mac OS.  
You can also select the default printer. The default printer is the one that is used if you choose  
the Print command without first specifying which printer you want to use with an application.  
The default printer should be the printer that you use most often.  
Note  
For more information about using the Mac OS to change printer settings, see the Mac Help  
on your computer.  
To change page setup settings  
1
2
3
Open the document you want to print.  
On the File menu, click Page Setup.  
On the Format for pop-up menu, select the printer for which you want to format the  
document, and then change the desired settings (such as selecting the type of media and  
setting custom page sizes).  
4
5
On the Page Size pop-up menu (Mac OS 8.6 to Mac OS 9.2.2) or the Paper Size pop-up  
menu (Mac OS X), select the media size on which you want to print.  
Click OK.  
To change print settings  
1
2
3
Open the document you want to print.  
On the File menu, click Print.  
Select the media or the type of media on which you want to print:  
Mac OS 8.6 to Mac OS 9.x: On the Paper Type/Quality panel, select the media source  
or the media type.  
Mac OS X: On the Copies & Pages panel, click All. On the Paper/Quality panel,  
select the media source or the media type.  
4
If you have Tray 2 installed and want to print from Tray 1, select Tray 1 in one of these  
ways:  
Mac OS 8.6 to Mac OS 9.x: On the General panel, select Tray 1 in the Paper Source  
pull-down menu.  
Mac OS X: On the Paper/Quality panel, select Tray 1 in the Source pull-down menu.  
Change any other settings you want, such as choosing a print quality mode.  
Click Print.  
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Performing printer tasks  
In this section, you can find information about how to send documents to print, how to print on  
special media, and how to print on media of user-defined size.  
Canceling a print job  
You can cancel a print job in these ways:  
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Press the  
(cancel button) on the printer. [Pressing the  
(cancel button) clears the job  
that the printer is currently processing. It does not affect jobs waiting to be processed.]  
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For Windows, double-click the printer icon that appears in the lower right corner of the  
computer screen. Select the document you want to cancel. On the Document menu, click  
Cancel.  
z
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For Mac OS 8.6 to 9.x, double-click the desktop printer icon, select the print job, and then  
click Trash.  
For Mac OS OS X, click the Print Center icon. In the Printer List dialog box, double-click  
the printer icon. In the HP Business Inkjet 1100 dialog box, select the print job and click  
Delete.  
Printing on both sides (duplexing)  
You can print on both sides of a sheet of paper automatically using the auto-duplex unit. This  
is called automatic duplexing. To print on both sides of a page, you must specify duplex  
options in your application or in the printer driver.  
Guidelines for printing on both sides of a page  
When printing on both sides of the page using the optional auto-duplex unit, use the following  
guidelines:  
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The auto-duplex unit supports the following paper sizes: letter, legal, executive, A4, and  
ISO B5. It does not support smaller sizes or custom sizes.  
Minimum width: 3 inches (100 mm)  
Maximum width: 8.5 inches (216 mm)  
Minimum length: 5 inches (148 mm)  
Maximum length 11.7 inches (292 mm)  
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To print on both sides of paper, make the selection from the application or printer driver.  
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The minimum top margin should be at least 0.5 inch (12 mm).  
Do not print on both sides of transparencies, banner media, envelopes, plain premium  
inkjet paper, photo paper, brochure paper, glossy media, or paper lighter than 16 lb bond  
2
2
(60 g/m ) or heavier than 24 lb bond (90 g/m ). Jams might occur with these types of  
media.  
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Several kinds of paper require a specific orientation when you print on both sides of a  
page, such as letterhead, preprinted paper, and paper with watermarks and prepunched  
holes. The auto-duplex unit prints the second side of paper first. For Tray 1 and Tray 2,  
load the paper with the front side facing down.  
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Performing automatic duplexing  
When printing is complete on one side of the paper, the printer holds the paper and pauses  
while the ink dries. Once the ink is dry, the paper is pulled back into the printer and the second  
side of the paper is printed. When printing is complete, the paper is dropped on to the output  
tray.  
For more information on setting print options, see “Changing printer settings”.  
To perform automatic duplexing (Windows)  
1
2
3
4
Load the appropriate paper in Tray 1 or Tray 2. Be sure to load the paper with the print  
side up.  
On the File menu, click Print, and then click Properties. (The actual steps can vary; this  
is the most common method.)  
On the Finishing tab, select the Print on Both Sides check box. Make sure that the  
Automatic check box is selected.  
When duplexing, the top margin might need to be increased slightly to make sure the  
pages align. Select the Preserve Layout check box to reduce the margins so that the  
page prints on a single sheet. Clear this check box if you prefer that the page print on  
more than one sheet with full margins.  
5
Select or clear the Flip Pages Up check box depending on which way you want the  
binding. See the graphics in the printer driver for examples.  
6
7
Click OK to close the dialog box.  
Click OK to print.  
To perform automatic duplexing (Mac OS 8.6 to 9.x)  
1
Load the appropriate paper in Tray 1 or Tray 2. Be sure to load the paper with the print  
side down.  
2
3
On the File menu, click Print.  
On the Layout panel, select the Print Both Sides check box, select the binding  
orientation you want (select the desired icon), and select Automatic.  
4
Click OK.  
To perform automatic duplexing (Mac OS X)  
1
Load the appropriate paper in Tray 1 or Tray 2. Be sure to load the paper with the print  
side up.  
2
3
On the File menu, click Print.  
On the Two Sided Printing panel, select the Print Both Sides check box, the binding  
orientation you want (select the desired icon), and select Automatic.  
4
Print the document.  
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Performing manual duplexing  
If you want, you can duplex manually. Leave the auto-duplex unit in place. You will choose  
Manual duplexing in the printer driver.  
To perform manual duplexing (Windows)  
1
2
Load the appropriate paper in Tray 1 or Tray 2.  
On the File menu, click Print, and then click Properties. (The actual steps can vary; this  
is the most common method.)  
3
4
On the Basics tab, select Back to Front under Page Order.  
On the Finishing tab, select the Print on Both Sides check box. Make sure that the  
Automatic check box is cleared.  
5
When duplexing, the top margin might need to be increased slightly to make sure pages  
align. Select the Preserve Layout check box to reduce the margins so that the page  
prints on a single sheet. Clear this check box if you prefer that the page print on more than  
one sheet with full margins.  
6
Select or clear the Flip Pages Up check box depending on which way you want the  
binding. See the graphics in the printer driver for examples.  
7
8
9
Click OK to close the dialog box.  
Click OK to print.  
Depending on your type of printer connection, do one of the following steps.  
For directly connected printers: After the first side prints, a dialog box appears on your  
computer. Follow the instructions on the screen for reloading the job and then click  
Continue.  
For network-connected printers: When the first side of the job has printed, the Resume  
light blinks. If the Toolbox is installed, the Toolbox shows a dialog box to show you how  
to reload the job.  
10 Press the  
(resume button) on the printer.  
For more information on setting print options, see “Changing printer settings”.  
To perform manual duplexing (Mac OS 8.6 to 9.x)  
1
Load the appropriate paper in Tray 1 or Tray 2. Be sure to load the paper with the print  
side up.  
2
3
On the File menu, click Print.  
On the Layout panel, select the Print Both Sides check box, the binding orientation you  
want (select the desired icon), and select Manual.  
4
5
Click OK.  
When the first side of the job has printed, the Resume light blinks. Take the document that  
has printed, rotate it 180 degrees (with the printed side facing up), and load it in the tray so  
that the top of the printed page faces the printer.  
6
Press the  
(resume button) on the printer.  
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To perform manual duplexing (Mac OS X)  
1
Load the appropriate paper in Tray 1 or Tray 2. Be sure to load the paper with the print  
side up.  
2
3
On the File menu, click Print.  
On the Two Sided Printing panel, select the Print Both Sides check box, the binding  
orientation you want (select the desired icon), and select Manual.  
4
5
Print the document.  
When the first side of the job has printed, the Resume light blinks. Reload the job into the  
tray.  
6
Press the  
(resume button) on the printer.  
Printing photographs  
You can print photographs from your digital camera from a software application such as HP  
Photo Printing Software.  
Use Best mode to print photographs. In this mode, printing takes longer and more memory is  
required from your computer.  
Remove each sheet of media as it prints and set it aside to dry. Allowing wet media to stack up  
can cause smearing.  
To print digital photographs (Windows)  
1
2
3
Load the appropriate paper in Tray 1 or Tray 2. Be sure to load the paper with the print  
side down.  
On the File menu, click Print, and then click Properties. (The actual steps can vary; this  
is the most common method.)  
On the Paper/Quality tab, select the paper type you are using from the Type is menu (for  
example, HP Premium Plus Photo Paper).  
4
5
6
7
8
Under Print Quality, click Best.  
Select the paper size from the Size is menu.  
Change any other print settings if necessary.  
Click OK to close the dialog box.  
Click OK to print.  
To print digital photographs (Macintosh)  
1
Load the appropriate paper in Tray 1 or Tray 2. Be sure to load the paper with the print  
side up.  
2
3
4
5
Open the Paper Type/Quality panel.  
Select the paper type you are using (for example, HP Premium Photo Paper).  
Click the Quality tab and select Best.  
Change any other print settings if necessary.  
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Printing on special media  
This section provides information about how to print on media such as envelopes, postcards,  
and transparencies.  
Printing on envelopes and cards  
You can print envelopes from the envelope slot or Tray 1. You can print cards from Tray 1.  
Cards must be at least 3 by 5 inches (76.2 by 127 mm) in size.  
Note  
Use the envelope slot to print a single envelope. If you need to print cards or more than one  
envelope, use Tray 1. See To load envelopes or cards in Tray 1”.  
Tips for printing envelopes  
Observe the following guidelines to avoid jams and wrinkled or torn output:  
z
Avoid envelopes that have a very slick finish, self-stick adhesives, clasps, or windows.  
Also avoid envelopes with thick, irregular, or curled edges, or areas that are wrinkled, torn,  
or otherwise damaged.  
2
z
Use a sturdy envelope of approximately 16 to 27 lb (60 to 101 g/m ) weight. Use tightly  
constructed envelopes, and make sure the folds are sharply creased.  
To print envelopes from the envelope slot (Windows)  
1
On the File menu, click Print, and then click Properties. (The actual steps can vary; this  
is the most common method.)  
2
3
4
On the Paper/Quality tab, select Manual feed (Tray 1) in the Source is box.  
Change other print settings, if necessary, and click OK.  
When the Resume light on the printer blinks, insert one envelope with the flap facing  
upwards into the envelope slot. Ease the envelope to the right edge.  
5
Press the  
(resume button) on the printer to continue printing.  
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To print envelopes from the envelope slot (Mac OS)  
1
2
3
4
5
On the File menu, click Page Setup.  
In the Page Size pull-down menu, select the envelope size.  
Change any other settings and click OK.  
On the File menu, click Print and click OK.  
When the Resume light on the printer blinks, insert one envelope with the flap facing  
upwards into envelope slot. Ease the envelope or card to the right edge.  
6
Press the  
(resume button) on the printer to continue printing.  
To load envelopes or cards in Tray 1  
1
2
3
Lift the output tray and remove all media from the tray. Insert the stack of cards or  
envelopes into the tray with the flaps facing up and to the right.  
Slide the paper width and length guides in until they stop at the edges of the envelopes or  
cards.  
To print envelopes or cards from Tray 1 (Windows)  
1
On the File menu, click Print, and then click Properties. (The actual steps can vary; this  
is the most common method.)  
2
On the Paper/Quality tab, select the paper type you are using in the Type is box (for  
example, HP Glossy Greeting Card Paper).  
3
4
5
Select the envelope or card size from the Size is menu.  
Change any other print settings, if necessary, and then click OK.  
Send your job to print.  
To print envelopes or cards from Tray 1 (Mac OS 8.6 to OS X)  
1
2
3
4
5
On the File menu, click Page Setup.  
On the Layout panel, select the size from the Paper Size pull-down menu.  
Change any other settings and click OK.  
On the File menu, click Print.  
On the Paper Type/Quality panel, select the paper type you are using from the Group  
pull-down menu (such as Greeting Cards).  
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7
In the Type pull-down menu, select the specific type of envelope or card you are using  
(such as HP Glossy Greeting Card Paper).  
Change any other settings if necessary, then click OK.  
Printing on transparencies  
You can print transparencies from Tray 1. For best results, use HP Premium Plus Inkjet  
Transparency Film, which is specifically designed to work with the printer, or other  
transparency film that is designed for inkjet printers.  
To load transparencies  
1
Remove all media from Tray 1. Insert the transparencies with the rough side down and the  
adhesive strip pointing forward.  
2
Slide the width and length guides until they stop at the edge of the transparencies. Slide  
the tray back into its closed and locked position.  
To print transparencies (Windows)  
1
On the File menu, click Print, and then click Properties. (The actual steps can vary; this  
is the most common method.)  
2
On the Paper/Quality tab, under Print Quality, select Best in the drop-down menu.  
Note  
Use Best mode to print transparencies. Because this mode provides a longer drying time, it  
ensures that the ink dries completely before the next page is delivered to the output tray.  
3
4
5
6
7
Under Type is, select Transparency Films.  
Under Size is, select the appropriate size for the transparency you are printing.  
Change any other print settings, if necessary, and then click OK.  
Send your job to print.  
Remove each sheet of media as it prints and set aside to dry. Allowing wet media to stack  
up may cause smearing.  
To print transparencies (Mac OS 8.6 to 9.x)  
1
2
3
4
On the File menu, click Page Setup.  
In the Page Size pull-down menu, select size, change any other settings, and click OK.  
On the File menu, click Print.  
On the Paper Type/Quality panel, select Transparency Film from the Group pull-down  
menu.  
5
6
In the Type pull-down menu, select the specific transparency type you are using (such as  
HP Premium Plus Inkjet Transparency film).  
Click the Quality tab and select Best.  
Note  
Use Best mode to print transparencies. This mode provides a longer drying time and ensures  
that the ink dries completely before the next page exits the printer.  
7
8
Change any other print settings if necessary, then click OK.  
Remove each sheet of media as it prints and set aside to dry. Allowing wet media to stack  
up might cause smearing.  
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To print transparencies (Mac OS X)  
1
2
3
4
5
6
On the File menu, click Page Setup.  
In the Paper Size pull-down menu, select size, change any other settings, and click OK.  
On the File menu, click Print.  
On the Paper Type/Quality panel, select the Paper tab.  
In the Paper type pull-down menu, select the transparency type you are using.  
Still on the Paper tab, select Best.  
Note  
Use Best mode to print transparencies. This mode provides a longer drying time and ensures  
that the ink dries completely before the next page exits the printer.  
7
8
Change any other print settings if necessary, and then click OK.  
Remove each sheet of media as it prints and set aside to dry. Allowing wet media to stack  
up might cause smearing.  
Printing on custom-size media  
You can print custom-size media from Tray 1. When you want to print on custom-size media,  
you need to adjust the length and width guides in the tray, and, if necessary, extend the tray  
size to accommodate larger media.  
z
Use Tray 1 when printing on paper that is 3 to 8.5 inches wide and 5 to 14 inches long  
(76.2 to 216 mm wide and 127 to 356 mm long).  
z
If your application supports custom-size media, set the media size in the application  
before creating and printing the document. If your application does not support custom  
size media, set the size in the printer driver, create the document, and then print it. (You  
might need to reformat existing documents to print them correctly on custom paper sizes.)  
For information about extending the tray size, see “Loading media”.  
To load custom-size media  
1
2
3
Raise the output tray and remove all media from Tray 1.  
Insert the custom-size media into the tray.  
Slide the width and length guides until they stop at the edges of the media. The guides  
should be snug against the media without bending it.  
CAUTION  
Sliding the guides too tightly against the media can cause jams.  
Lower the output tray.  
4
To print custom-size media (Windows)  
1
On the File menu, click Print, and then click Properties. (The actual steps can vary; this  
is the most common method.)  
2
3
4
On the Paper/Quality tab, select the media type from the Type is box.  
Click the Custom button under the Size is box.  
Enter the dimensions of the paper in the Custom Paper Size dialog box, and then click  
OK.  
5
6
Change any other print settings, if necessary, and then click OK.  
Send your job to print.  
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To print custom-size media (Mac OS 8.6 to 9.x)  
1
2
3
4
5
6
7
On the File menu, click Page Setup.  
In the Page Size pull-down menu, click Edit Custom Paper Sizes.  
In the Name box, type a name for this custom page size.  
In the Width and Height boxes, type the dimensions and click Add.  
Click Done.  
On the File menu, click Print.  
Open the Page Setup dialog box and select the name that you gave this custom page  
size.  
8
9
Change any other settings if necessary.  
Print the document.  
To print custom-size media (Mac OS X)  
1
2
3
4
5
6
7
8
On the File menu, click Page Setup.  
In the Settings pull-down menu, click Custom Paper Size.  
Click New.  
In the Name box, type a name for this custom page size.  
In the Width and Height boxes, type the dimensions and set the margins.  
Click OK.  
On the File menu, click Print.  
Open the Page Setup dialog box and select the name that you gave this custom page  
size. T  
9
Change any other settings if necessary.  
10 Print the document.  
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Using diagnostic tools  
3
HP provides several sources of help for you when you need information about the printer or  
when you need help solving a printer problem.  
Using the Toolbox  
The Toolbox, which is available only to Windows users, provides status and maintenance  
information about your printer. It also gives you step-by-step guidance for basic printing tasks  
and provides help solving printer problems.  
After installing your printer, you can open the Toolbox by clicking Start, pointing to Programs,  
pointing to hp business inkjet 1100, and clicking hp business inkjet 1100 printer Toolbox.  
The Toolbox has three tabs:  
z
z
z
Printer Status tab  
The Printer Status tab shows printer status and ink level information for each ink cartridge in  
12.5 percent increments. The drop-down list displays the currently selected printer. The status  
window displays the printer status.  
The Ink Level Information box displays status information about the installed cartridges,  
including the amount of ink available in the cartridges.  
To select the Toolbox messages that appear, click Preferences from the Printer Status tab.  
This table describes the buttons in the Printer Status tab and what you will find when you  
click each button.  
Button  
What clicking the button does  
Order Supplies  
Opens a temporary HTML file containing a disclaimer and agreement to  
send your information to the HP website. If you accept the disclaimer,  
you are connected to the HP website for supplies ordering.  
Ink Cartridge Information  
Preferences  
Opens a dialog box that shows the type of cartridges the printer uses.  
The dialog box also provides links to ordering information and retailer  
information.  
Opens a dialog box that allows you to select which Toolbox messages  
appear when a printer event occurs.  
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Information tab  
The Information tab lets you register the printer, check for a new printer driver, view printer  
hardware and printhead health information, and gain access to an online ink usage page for  
your printer. It also gives you access to help information about using the printer,  
troubleshooting, and contacting HP.  
This table describes the buttons in the Information tab and what you will find when you click  
each button.  
Button  
What clicking the button does  
myPrintMileage  
Opens the myPrintMileage website and your printer usage  
information, including printer usage patterns (ink and media use).  
Printer Hardware  
Printhead health  
Opens a dialog box that shows the printer model, firmware version,  
and service identification number  
Opens a dialog box that shows information about the condition of the  
printheads. This information appears graphically and shows whether  
each printhead is in Good, Fair, or Bad condition.  
hp instant support  
Register Your Printer  
How Do I...  
Opens the hp instant support website for support services and  
troubleshooting tips.  
Opens a dialog box that guides you through registering the printer  
online.  
Opens a dialog box that shows a list of common printer tasks and  
provides help on common maintenance tasks.  
Troubleshooting  
Contact HP  
Opens a dialog box that shows a list of common printing problems  
and provides step-by-step instructions to help solve them.  
Opens a dialog box that shows how to contact HP.  
Printer Services tab  
The Printer Services tab provides utilities that help you maintain and test your printer. You  
can clean and align your printheads, and calibrate the color on your printouts. You can also  
configure the Tray Lock setting and set a default tray (if Tray 2 is installed).  
This table describes the buttons in the Printer Services tab and what you will find when you  
click each button.  
Button  
What clicking the button does  
Align Printheads  
Clean Printheads  
Calibrate Color  
Print a Demo page  
Opens a dialog box that guides you through aligning the printheads.  
Opens a dialog box that guides you through cleaning the printheads.  
Opens a dialog box that allows you to calibrate color manually.  
Prints a demonstration page. This is used to verify that the printer is  
connected to the computer correctly and that the printer and printer  
software are working properly.  
Advanced Configuration  
Opens a dialog box that allows you to set tray lock and select a  
default tray (if Tray 2 is installed).  
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Using hp instant support  
hp instant support is a Web-based tool that provides you with product-specific services,  
troubleshooting tips, and information about your printer's ink and media usage (using  
myPrintMileage). With this information, you can diagnose and solve printer problems and  
manage your printing activities and printer supplies more effectively.  
hp instant support provides the following information about your printer:  
z
Easy access to troubleshooting tips  
To help you quickly resolve printer problems or prevent some problems from happening,  
hp instant support provides tips that are customized for your printer.  
z
Notification of printer driver and firmware updates  
When a firmware or driver update for your printer is available, a notification message will  
appear on the hp instant support homepage. You can open the download site from the  
Web page.  
z
z
Access to hp services  
From the website, you can find out more about the support services available for your  
printer (such as maintenance programs), get information about service providers, and also  
make online purchase of printer supplies and accessories.  
Notification of warranty expiration  
When the printer warranty is expiring, a notification message will appear on the hp instant  
support homepage.  
Note  
hp instant support Web pages are created dynamically. Bookmarking this site and opening  
the site using the bookmark will not display the current information. Instead, open the Toolbox  
and on the Information tab, click the hp instant support button.  
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Using myPrintMileage  
myPrintMileage keeps track of your printer usage information to help you plan the purchase of  
consumables. It consists of two parts:  
z
z
myPrintMileage website.  
myPrintMileage Agent. (This is a utility installed on your computer with the Toolbox. The  
Agent is activated during installation of the printer software only if you choose to  
participate.)  
In order to use the myPrintMileage website and the myPrintMileage Agent, you must have the  
following:  
z
z
z
The Toolbox installed.  
An Internet connection.  
The printer connected.  
You can visit the myPrintMileage website from the Toolbox by clicking the myPrintMileage  
button on the Information tab, or by right-clicking the myPrintMileage Agent icon in the  
Windows taskbar (near the clock) and selecting View my print usage. On this website, you  
will be able to see the following items.  
z
The amount of ink you have used. (myPrintMileage forecasts how many ink cartridges you  
might use in one year.)  
z
z
z
Whether you use more black or color ink.  
The average quantity of media you use per month for each media type.  
Number of pages printed, and the estimated number of pages you can print with the  
amount of ink remaining.  
Note  
myPrintMileage Web pages are dynamically created. Do not bookmark this page. Instead,  
open the Toolbox and on the Information tab, click the myPrintMileage button.  
You can enable and disable myPrintMileage at any time by right-clicking the myPrintMileage  
Agent icon on the taskbar and clicking Enable or Disable.  
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Using the HP Inkjet Utility  
For Mac OS 8.6, 9.x and OS X, the HP Inkjet Utility contains tools to calibrate the printer, clean  
the printheads, print a test page, print a configuration page for the printer, set tray lock, and  
find website support information.  
To display the HP Inkjet Utility  
1
2
Double-click the Macintosh HD icon on the desktop.  
Do one of the following steps.  
Mac OS 8.6 to Mac OS 9.0: Select Utilities and select hp deskjet.  
Mac OS 9.1: Select Applications (Mac OS 9), select Utilities, and select hp deskjet.  
Mac OS X: Select Applications and select Utilities.  
3
Select hp inkjet utility.  
Viewing the HP Inkjet Utility panels  
The following options are available on the HP Inkjet Utility Panel menu.  
z
z
z
z
z
z
z
z
WOW! Prints a sample page to view the print output quality.  
Ink Level. Displays ink levels in the ink cartridges.  
Test. Prints a test page.  
Configuration. Prints a configuration page.  
Clean. Cleans the printheads.  
Calibrate Device. Aligns the printheads.  
Calibrate Color. Adjusts color to correct problems with tint.  
Support. Provides access to the HP website where you can find support for the printer  
and information about HP products and supplies.  
z
Register. Accesses the HP website to register the printer.  
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Using HP Web Jetadmin  
HP Web Jetadmin is a Web-based system administration tool that allows remote installation  
and management of networked peripherals from a Web browser. It enables network  
administrators to configure network printers, manage printer features, and monitor printer  
status, including levels for printer supplies.  
HP Web Jetadmin supports IP-based networks only. This browser-based software can be  
installed and hosted on one of the following supported platforms:  
z
z
z
Windows NT 4.0, 2000, or XP  
Red Hat Linux  
SuSE Linux  
To download HP Web Jetadmin software and for the latest information, go to  
Using the deskjet control panel (DJCP)  
®
Some software manufacturers do not develop printer drivers for their MS-DOS programs.  
The deskjet control panel (DJCP) can allow you to gain access to certain useful printer  
features when you are printing from DOS. The DJCP utility allows you to do these tasks:  
z
z
z
Adjust print settings. (Printing using special features is not supported.)  
Specify the default printer from your DOS program.  
Set the symbol set for the language you are using in a document.  
Note that changes made to settings in your DOS program may override changes made to the  
same settings in the DJCP.  
To install DJCP  
1
2
3
Make sure the printer is set up and that the printer is turned on.  
Insert the Starter CD into the CD drive.  
At the DOS prompt, type the letter of the CD drive and press ENTER. For example, type  
D: and press ENTER.  
4
Change to the directory to drivers\dos\<language>\, where <language> is the  
language you prefer, and press ENTER.  
5
6
Type install and press ENTER.  
Follow the instructions on the screen to complete the installation.  
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Maintaining and  
troubleshooting  
4
This section provides information about maintaining the printer and troubleshooting common  
printer problems, such as paper jams and poor quality printing.  
z
If you know you need to replace an ink cartridge or printhead, or clean the printheads, see  
z
z
z
z
If you know that the colors do not appear as they should, see “Calibrating color”.  
If you need to clear a jam, see “Clearing jams”.  
If you have any other usage problem, see “Starting troubleshooting”.  
If you had trouble installing the printer, see Troubleshooting installation issues”.  
Maintaining ink cartridges and printheads  
The ink cartridges should not require maintenance except for replacing them when the ink  
runs out. The printheads require very little maintenance.  
Replacing ink cartridges  
CAUTION  
The ink in HP ink cartridges has been formulated to ensure superior print quality and  
compatibility with your printer. Damage to the printer that results from modifying or refilling the  
ink cartridges, or from using non-HP ink cartridges, is not covered under the warranty.  
You do not have to replace all four ink cartridges when one runs out. Only replace the ink  
cartridge for the color that is low or out.  
You can check the ink levels from the Toolbox. You can also check the printer control panel to  
see if an ink cartridge is low, as shown here.  
The ink cartridge is low on ink when the Ink  
Cartridge light blinks, and one or more of the  
color indicator lights is on.  
You can press the  
continue printing.  
(resume button) to  
The ink cartridge is out of ink when the Ink  
Cartridge light, one or more of the color indicator  
lights, and the Resume light are on.  
You must replace the ink cartridge to continue  
printing.  
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To replace an ink cartridge  
1
Turn the printer power on, and then lift the printing supplies cover.  
2
Remove the ink cartridge that requires replacement by grasping it between your thumb  
and forefinger and pulling it firmly toward you.  
3
Insert the new ink cartridge into its own color-coded slot.  
4
Press down firmly on the new cartridge to ensure proper contact after installation.  
5
Close the printing supplies cover.  
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Checking the printheads  
If the Toolbox is installed on a computer running Windows, you can check the health of the  
printheads. Replace the printheads when print quality degrades. You can also check the  
quality by printing a printer configuration page. See “Printing a configuration page”.  
To check the printheads from the Toolbox  
1
2
3
4
Open the Toolbox.  
On the Information tab, click Printhead Health.  
Check the status of each of the printheads.  
If the status of one or more printheads is listed as Bad, replace the printhead. See  
To check the printheads using a printer configuration page  
Print a printer configuration page by holding down the  
(power button) and pressing the  
(cancel button) on the printer once. Release the  
(power button).  
Cleaning the printheads  
CAUTION  
HP is not responsible for damage to the printer that results from modifying the printheads.  
If the printed characters are incomplete, or if dots or lines are missing from the printouts, you  
might need to clean the printheads. This is a symptom of clogged ink nozzles, which are a  
result of prolonged exposure to air.  
Clean the printheads from the Toolbox (Windows) or the HP Inkjet Utility (Mac OS). Or, follow  
the procedures below for cleaning the printheads from the control panel.  
There are three cleaning levels available. Run the level 1 cleaning. Only run the level 2  
cleaning if the results of the first cleaning were unsatisfactory. Similarly, only run the level 3  
cleaning if the results of the second cleaning were unsatisfactory.  
Note  
Only clean the printheads when necessary; cleaning the printheads uses ink and shortens the  
life of the printheads.  
To clean the printheads from the Toolbox  
1
2
3
Open the Toolbox.  
Click the Printer Services tab.  
Click Clean Printheads and follow the instructions on the screen.  
To clean the printheads from the HP Inkjet Utility  
1
2
Open the HP Inkjet Utility.  
Click Clean and follow the instructions on the screen.  
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To perform a level 1 printhead cleaning at the control panel  
1
2
3
4
Press and hold down the  
While holding down the  
(power button).  
(power button), press the  
(cancel button) twice.  
Release the  
Print a printer configuration page by holding down the  
(cancel button) once. Release the (power button).  
(power button). The printer begins the printhead cleaning process.  
(power button) and pressing the  
5
If the results are satisfactory, the process is finished. If not, perform a level 2 printhead  
cleaning.  
To perform a level 2 printhead cleaning at the control panel  
Note  
Only perform a level 2 printhead cleaning if the level 1 cleaning was insufficient.  
1
2
Press and hold down the  
While holding down the  
(power button).  
(power button), press the  
(cancel button) twice and then  
press the  
(resume button) once.  
(power button). The printer begins the printhead cleaning process.  
(power button) and pressing the  
3
4
Release the  
Print a printer configuration page by holding down the  
(cancel button) once. Release the (power button).  
5
If the results are satisfactory, the process is finished. If not, perform a level 3 printhead  
cleaning.  
To perform a level 3 printhead cleaning at the control panel  
Note  
Only perform a level 3 printhead cleaning if the level 2 cleaning was insufficient.  
1
2
Press and hold down the  
While holding down the  
(power button).  
(power button), press the  
(cancel button) twice and then  
press the  
(resume button) twice.  
(power button). The printer begins the printhead cleaning process.  
(power button) and pressing the  
3
4
Release the  
Print a printer configuration page by holding down the  
(cancel button) once. Release the (power button).  
5
If the results are not satisfactory, replace the printheads, if you want.  
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Cleaning the printhead contacts  
If lines or dots are still missing from printed text or graphics after you have cleaned the  
printheads, the printhead contacts might be dirty.  
CAUTION  
HP recommends that you clean the printhead contacts only after you have cleaned the  
printheads. Printhead contacts contain sensitive electronic components that can be damaged  
easily.  
To clean the printhead contacts  
1
Turn the printer power on, and then lift the printing supplies cover.  
2
Open the printhead access latch by lifting the latch from the rear. Pull the latch forward  
and down to release the hook from the carriage lock.  
3
Pull the latch up and back to uncover the printheads.  
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4
Lift up the handle of the printhead and use it to pull the printhead straight up and out of  
its slot.  
5
Using a soft, dry, lint-free cloth, carefully remove any ink from the contact pads on the  
printhead and inside the printhead slot in the printer.  
6
Reinsert the printhead into its color-coded slot. Press down firmly on the printhead to  
ensure proper contact after installation.  
7
8
Repeat steps 4 through 6 for the remaining printheads.  
Close the printhead access latch firmly, ensuring the hook catches the carriage lock, and  
then close the printing supplies cover. You will need to use some force to close the  
printhead access latch.  
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Aligning the printheads  
Whenever you replace a printhead, the printer automatically aligns the printheads for the best  
possible quality. However, if the appearance of your printed pages indicates that the  
printheads are misaligned, you can align them from the control panel, from the Toolbox  
(Windows), or from the HP Inkjet Utility.  
To align printheads from the control panel  
Hold down the  
(power button) and press the  
(resume button) three times.  
To align the printheads from the Toolbox (Windows)  
1
Click Start, point to Programs, point to hp business inkjet 1100 series, and click  
hp business inkjet 1100 series Toolbox.  
2
3
On the Services tab, click Align Printheads and click Align.  
When the alignment procedure is complete, click OK to close the Align Printheads  
dialog box.  
To align the printheads from the HP Inkjet Utility (Mac OS)  
1
2
Open the HP Inkjet Utility and click Calibrate Device. An alignment page prints.  
Follow the instructions on the screen to select the best-aligned pattern from the  
printed page.  
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Replacing the printheads  
You do not have to replace all four printheads when one needs to be replaced. Only replace  
the color of printhead indicated.  
You can check the status of the printheads from the Toolbox. You can also check the printer  
control panel to see if a printhead needs to be replaced, as shown here.  
The printhead needs to be replaced when the  
Printhead light and a color indicator light are  
on. The Resume light is also on.  
You must replace the printhead to continue  
printing.  
To replace a printhead  
1
Turn the printer power on, and then lift the printing supplies cover.  
2
Open the printhead access latch by lifting the latch from the rear. Pull the latch forward  
and down to release the hook from the carriage lock.  
3
Pull the latch up and back to uncover the printheads.  
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4
Lift up the handle of the printhead and use it to pull the printhead straight up and out of  
its slot.  
5
6
7
Install the new printhead in the color-coded slot that matches the color of the printhead.  
Press down firmly on the printhead to ensure proper contact after installation.  
Close the printhead access latch firmly, ensuring the hook catches the carriage lock, and  
then close the printing supplies cover. You will need to use some force to close the  
printhead access latch.  
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Wait while the printer initializes the printheads. After initialization, two alignment pages  
print.  
Calibrating color  
The printer automatically calibrates color when you change a printhead. Calibrate color  
manually, as described here, when you are not satisfied with the appearance of the colors. If  
you are running Windows, calibrate color from the Toolbox. If you are running the Mac OS,  
calibrate color from the HP Inkjet Utility.  
To calibrate color from the Toolbox  
1
2
Click the Toolbox icon on your desktop to open the Toolbox.  
On the Printer Services tab, click Calibrate Color and follow the directions.  
To calibrate color from the HP Inkjet Utility  
1
2
Open the HP Inkjet Utility and click Calibrate Color.  
Follow the instructions on the screen.  
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Clearing jams  
If the print media is jammed in the printer, follow these instructions to clear the jam.  
To clear a jam  
Note  
Information about Tray 2 is only applicable if you have an HP Business Inkjet 1100dtn or you  
purchased this accessory.  
1
2
Remove all media from the output tray.  
Check the auto-duplex unit.  
a Push the button on either side of the auto-duplex unit and remove the unit.  
b If you locate the jammed media inside the printer, grasp it with both hands and pull it  
towards you.  
c If the jam is not there, push the latch on the top of the auto-duplex unit and lower its  
cover. If the jam is inside, carefully remove it. Close the cover.  
d Reinsert the auto-duplex unit into the printer.  
e If you cannot locate the jam in the auto-duplex unit, go to step 3.  
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3
Lift the output tray and check for a jam in Tray 1.  
a If the media is jammed in Tray 1, pull out Tray 1. (Otherwise, go to step 4.)  
b Pull the paper towards you as shown in the diagram.  
c Lower the output tray and reposition Tray 1.  
4
If you have not yet found the jam and have Tray 2 installed, pull out Tray 2. (Otherwise, go  
to step 5.)  
a If possible, remove the jammed media from Tray 2.  
b If you cannot locate the jammed media by removing Tray 2 from the printer, turn off the  
printer (if you have not already done so), and then remove the power cord.  
c Lift the printer off Tray 2.  
d Remove the jammed media from the bottom of the printer or from Tray 2.  
e Reposition the printer on top of Tray 2.  
5
Open the top cover and look inside to ensure there is no paper remaining inside the  
printer. If there is paper inside the printer, follow the steps listed here. Otherwise, go to  
step 6.  
a When you lift the top cover, the carriage should return to its position on the right side of  
the printer. If the carriage does not return to the right side, turn the printer off.  
WARNING!  
Do not reach into the printer when the printer is on and the carriage is stuck.  
b Free any wrinkled media and pull the sheet towards you through the top of the printer.  
6
After you clear the jam, close all covers, turn on the printer (if you turned it off), and then  
press the  
(resume button) to continue the print job.  
The printer will continue the print job on the next page. You will need to resend the page or  
pages that were jammed in the printer.  
To avoid jams  
z
z
Make sure that nothing is blocking the paper path.  
Do not overload the trays. Tray 1 holds up to 150 sheets of plain paper or 30  
transparencies. Tray 2 holds up to 250 sheets of paper. The envelope slot holds one  
envelope.  
z
z
z
z
z
z
Load paper properly. See Loading media”.  
Do not use media that is curled or crumpled.  
Always use media that conforms with specifications listed in “Selecting print media”.  
Make sure that the output tray is not overly full when you send a job to print.  
Be sure to align the media against the right side of the tray and the front guide.  
Verify that the guides are adjusted snugly against the stack, but that they do not crinkle or  
bend it.  
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Starting troubleshooting  
Start in this section if you are having a problem with the printer.  
z
z
If you have a jam, see “Clearing jams”.  
If you have a different type of paper-feed problem, such as the paper is skewing, it is not  
being picked up, or you cannot reinsert a tray into the printer, see Resolving paper-feed  
z
Otherwise, if the printer is not working properly or if the print quality is not what you expect,  
try the following steps first.  
• Check that the power cord is securely connected to the printer and plugged into a live  
electrical outlet.  
• Check that the Power (green) light is on and not blinking. When the printer is first turned  
on, it takes approximately 45 seconds to warm up.  
• Check that no other lights on the control panel are on or blinking. If lights are on or  
• Check that you can print a printer configuration page. See “Printing a configuration  
• Check that the USB or parallel cable between the printer and the computer or the  
HP Jetdirect print server is connected securely and functioning properly. To check the  
network connection, press the TEST button on the print server. An HP Jetdirect  
configuration page should print. See the HP Jetdirect Print Server Administrator’s  
Guide that came on the Starter CD to interpret the messages on the page.  
• Check that no error messages appear on the computer screen.  
• Check that you do not have too many programs open when your are trying to perform a  
task. Close programs that are not in use, or restart the computer before attempting the  
task again.  
After you have tried these steps, see the following sections for information about more specific  
problems:  
z
z
z
Resolving printing problems (includes print-quality issues)  
If none of these suggestions solve the problem, see “Support and warranty”.  
Note  
For more information about how to troubleshoot Macintosh printing problems, see the Mac  
Readme file on the Starter CD.  
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Printing a configuration page  
When you are experiencing a problem with your printer and you cannot discover the source of  
the problem, you can print a printer configuration page that provides more information about  
the problem. You can print the printer configuration page from the control panel. If you are  
using a computer that is running Windows, you can also print the printer configuration page  
from the Toolbox. If you have an HP Jetdirect print server installed, you can print a printer  
configuration page for the print server as well.  
If you still cannot resolve the problem after reviewing the printer configuration page and trying  
the steps in the troubleshooting section, call the HP Customer Care Center. Keep the printer  
configuration page, because it provides information that might be useful to Customer Care  
Center in helping you to troubleshoot a printer problem.  
To print a printer configuration page from the control panel  
1
2
Turn the printer on.  
Press and hold down the  
(power button). While holding down the  
(power button),  
press the  
(cancel button) one time.  
3
Release the  
(power button). Your printer prints a printer configuration page.  
To print a configuration page for the HP Jetdirect print server  
1
Turn the printer power on, and then press the TEST button on the print server. The printer  
prints a configuration page for the HP Jetdirect print server.  
2
See the HP Jetdirect Administrator’s Guide on the Starter CD to interpret the information  
on the configuration page.  
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Resolving printer problems  
This section provide solutions to common problems that involve the operation of the printer.  
Printer shuts down unexpectedly  
Check the power  
z
Make sure the power cord is connected firmly to the printer and to a working outlet, and  
that the printer is turned on. The Power light on the control panel of the printer should be  
green. Try turning the printer off, and then on again.  
z
When the printer is first turned on, it takes approximately 45 seconds to warm up. Wait for  
the printer to warm up.  
Check the printer vents  
z
The printer vents are located on the left side of the printer. If the printer vents are covered  
and the printer overheats, it automatically turns off. Make sure the vents are not covered  
and the printer is in a cool, dry location.  
Printer is not responding (nothing prints)  
If you tried to print when the printer was off, an alert message should have appeared on your  
computer screen. If the printer was off and you did not see a message when you tried to print,  
the printer setup might be incorrect. To correct this problem, reinstall the software that came  
with your printer.  
Check the power  
z
Make sure that the printer power is on. To turn the printer power on, press and hold the  
(power button) on the printer for a few seconds. After a brief printer startup, you should  
see a steady green light on the corner of the button.  
z
When the printer is first turned on, it takes approximately 45 seconds to warm up. Wait for  
the printer to warm up.  
Check the connections  
z
Make sure that the power cord is securely connected from your printer to a working outlet.  
If you still cannot turn the printer on, you might have a faulty power cord or control panel.  
Unplug the printer and call the HP Customer Care Center. See Support and warranty”.  
z
Make sure that both ends of the cable (USB or parallel) are secure.  
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Check the printer setup  
z
Check that the ink cartridges, and printheads are loaded correctly. Make sure that all the  
tape has been removed from the printheads.  
z
z
Check that the top cover and printing supplies cover are closed.  
Make sure media is loaded correctly in the tray and that the media is not jammed in the  
printer.  
z
Check to make sure that your printer is selected as the current or default printer and that  
Pause Printing is not selected. The default printer is the one that is used if you choose  
the Print command without first specifying which printer you want to use with an  
application. The default printer should be the printer that you use most often.  
If the printer selection is a problem, open the Printers folder in Windows and set this  
printer as the default. In the Mac OS, set this printer as the default in the Chooser or the  
Print Center.  
Make sure that your printer is properly set up in your network environment.  
z
For example, make sure that the correct printer driver is being used and that the correct  
printer driver port has been set. For more information about network connections, see  
“Connecting to a network” or the documentation provided by your network vendors.  
All lights are blinking  
A non-recoverable error has occurred  
z
For example, the printhead carriage might be jammed. Try turning the printer off and then  
on again. If the printer does not recover, unplug the printer from the power outlet and call  
HP Customer Support. See “Support and warranty”.  
Printer takes a long time to print  
Check your system configuration  
z
Make sure that your computer meets the minimum system requirements for the printer.  
Check your port setting  
z
The port setting configuration in your system might not be set to ECP.  
See the manual that came with your computer for information about how to change your  
port setting, or contact your computer manufacturer.  
Check the settings  
z
If the Type is set to Transparencies, or if the AutoSelect Type setting determines that you  
are printing transparencies, or if you chose Best mode, then printing will take longer. If  
you want these settings to be used, wait for the printer to finish. Otherwise, change the  
settings in the driver and print again.  
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Resolving printing problems  
This section provides solutions to common printing problems.  
A blank page printed  
Check that the tape is removed from the printheads  
z
z
Each new printhead is packaged with protective plastic film covering the ink nozzles.  
Check each printhead and remove film if necessary.  
Clean any excess adhesive from the contact area on the backs of the printheads with a  
clean, lint-free cloth.  
Check for empty ink cartridges  
z
If you are printing black text and a blank page prints, your black ink cartridge might be  
Check the printer setup  
z
If the printer selection is a problem, open the Printers folder in Windows and set this  
printer as the default. In the Mac OS, set this printer as the default in the Chooser or the  
Print Center.  
Check that the media you are using is wide enough  
The media width must match the page settings in your print settings.  
Check the parallel port on your computer  
z
z
If you are using a parallel cable, make sure your printer is connected directly to the parallel  
port. Do not share the port with other devices, such as a Zip drive.  
Something on the page is missing or incorrect  
Check the margin settings  
z
Make sure that the margin settings for the document do not exceed the printable area of  
Check the color print settings  
z
Grayscale might be selected in the Print Settings dialog box.  
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Placement of the text or graphics is wrong  
Check the page-orientation setting  
z
The page orientation selected might not be correct for the document you are printing.  
Make sure the media size and page orientation selected in the application match the  
settings in the Print Settings dialog box. See “Changing printer settings”.  
Check the paper size  
z
The Paper Size setting might not match the size of media you are using. Select the  
correct paper size from the printer driver.  
z
Some of the content might be missing or cut off if the document size is larger than the  
media loaded in the tray.  
If the layout of the document you are trying to print will fit on a media size supported by the  
printer, then load the correct media size. Make sure to select the correct page orientation.  
Alternatively, select Emulate LaserJet Margins in the printer driver to scale the  
document to fit the media size currently selected.  
Check the margin settings  
z
If the text or graphics are cut off at the edges of the page, make sure that the margin  
settings for the document do not exceed the printable area of your printer. See “Setting  
Check how the media is loaded  
z
Make sure that the width and length guides fit snugly against the left and bottom edges of  
the stack of media. For Tray 1, make sure that the tray is contains no more than 150  
sheets of media or a stack no thicker than 0.58 inch (15 mm). For Tray 2, make sure it  
contains no more than 250 sheets or media or a stack no thicker than 0.98 inch (25 mm).  
If none of the above solutions worked, the problem is likely caused by the inability of the  
application to interpret print settings properly. Check the release notes for known software  
conflicts. Otherwise, check your application manual, or call the software manufacturer for  
more specific help for this problem.  
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Poor print quality  
First try these general steps when you see poor print quality.  
Check the printheads and ink cartridges  
z
Replace any clogged or worn printheads or low or empty ink cartridges (See Maintaining  
Check the paper quality  
z
The paper might be too moist or too rough. Make sure that the media you are using meets  
HP specifications. (See “Selecting print media”.) Then try to print again.  
Check the rollers that are inside of the printer  
z
The rollers inside of the printer might be dirty, causing lines or smudges to appear on your  
printout. Turn off the printer, unplug the power cord, and clean the rollers inside of the  
printer with isopropyl alcohol on a lint-free cloth. Then try to print again. (Some printers  
might have a certain amount of aerosol on the inside wall after prolonged use. This should  
not cause lines or smudges on printouts.)  
See the next sections for more specific problems:  
z
z
z
z
z
z
z
z
z
Meaningless characters print  
Check the cable connection  
z
A common cause for meaningless characters is a poor cable connection between the  
printer and computer. Make sure that the cable connection at both ends is good and that  
the cable is securely fastened.  
z
If you are using a parallel cable or USB cable and the problem persists after you have  
checked the connection, turn off the printer and disconnect the cable from the printer. Turn  
the printer back on without the connection in place. When the Power light is on and not  
flashing, reconnect the cable.  
Check the document file  
z
Occasionally, a document file is damaged. If you can print other documents from the same  
application, try to print using a backup copy of your document, if available.  
Check the symbol set  
z
If you are using DOS, use the DJCP to set the appropriate symbol set for the language of  
your document.  
Cancel the job  
After an interruption has occurred to a job that is printing, the printer might not recognize  
z
the rest of the job. Cancel the current job and wait for the printer to return to the Ready  
state. If the printer does not return to the Ready state, cancel all job processes and wait  
again. When the printer returns to the Ready state, resend the job. If prompted at the  
computer to retry the job, click Cancel.  
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Ink is smearing  
Check the print mode  
z
When you print documents that use a lot of ink, you must allow the document more time to  
dry before handling it. This is especially true for transparencies. Select Best mode in the  
printer driver, and increase the ink drying time from Advanced Features in the printer  
driver. Under Advanced Features is an Ink Volume slider that you can use in conjunction  
with drying time to decrease ink saturation. However, note that decreasing ink saturation  
might give printouts a “washed-out” quality.  
z
Color documents that have rich, blended colors can wrinkle or smear when printed using  
Best mode. Try using the Normal, Fast Normal, or Draft mode to reduce ink, or use  
HP Premium Paper designed for printing vivid color documents.  
Check the media type  
z
Some types of media do not accept ink well, which causes the ink to dry more slowly and  
results in smearing. See “Selecting print media”.  
Ink is not filling the text or graphics completely  
Check the ink cartridges  
z
z
Try removing and then reinstalling the ink cartridges, and make sure to snap them firmly  
into place.  
Your ink cartridge might be out of ink. Replace the empty ink cartridge. See “Replacing ink  
Check the media type  
Some media types are not suitable for use with your printer. See “Selecting print media”.  
z
Output is faded or dull colored  
Check the print mode  
z
The Fast Normal and Draft modes allow you to print at a faster rate. This option is good  
for printing drafts. To achieve better colored printout, select Normal or Best mode in the  
printer driver.  
Check the paper type print setting  
z
When printing on transparencies or other special media, select the corresponding media  
type in the Print Settings dialog box.  
Check the ink cartridges  
z
On the printed page, check that all the lines in the text or image are connected and have  
printed properly. If the lines are broken, one or more of your ink cartridges is probably out  
of ink or defective. Replace those ink cartridges with new ones.  
Colors are printing as black and white  
Check the printer driver settings  
z
The Print In Grayscale check box might be selected. From your application, open the  
Printer Properties dialog box. Click the Color tab and make sure Print in Grayscale is  
not selected.  
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Wrong colors are printing  
Check the printer driver settings  
z
The Print In Grayscale check box might be selected. From your application, open the  
Printer Properties dialog box. Click the Color tab and make sure that Print in Grayscale  
is not selected.  
Check the ink cartridges  
z
When colors are completely wrong, the printer might have run out of one or more colors of  
ink. Check the status of the ink cartridges in the Toolbox or on the control panel, and then  
replace any low or empty ink cartridges. See “Replacing ink cartridges”.  
Check the printheads  
z
Whenever print quality noticeably decreases, it is a good idea to clean the printheads. To  
clean the printheads, open the Toolbox, click the Printer Services tab, and then click  
Clean Printheads. For Macintosh, use the control panel. See “Maintaining ink cartridges  
Printout shows bleeding colors  
Check the print settings  
z
Some media type settings (such as Transparency Films and Photo Papers) and print  
quality settings (such as Best) require more ink than others. Choose different print  
settings in the Print Settings dialog box. Also, make sure that you have selected the  
correct media type in the Print Settings dialog box.  
Check the ink cartridges  
z
Make sure that the ink cartridges have not been tampered with. Refilling processes and  
the use of incompatible inks can disrupt the intricate printing system and result in reduced  
print quality and damage to the printer. HP does not guarantee or support refilled ink  
cartridges. For ordering HP supplies and accessories, see HP supplies and accessories”.  
Colors do not line up properly  
Check the printheads  
z
The printheads on your printer are automatically aligned when a printhead is replaced.  
However, you might notice print quality improvement by performing the alignment  
procedure yourself. See “Aligning the printheads”.  
Check the graphics placement  
z
Use the zoom or print preview feature of your software to check for gaps in the placement  
of graphics on the page.  
Lines or dots are missing from text or graphics  
Check the printheads  
z
The printheads or printhead contact pads might need cleaning. See “Maintaining ink  
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Resolving paper-feed problems  
This section provides solutions to common paper-feed problems.  
For information on resolving jams, see “Clearing jams”.  
Tray cannot be inserted  
z
With the tray removed from the printer, turn the printer off and then on again. Reinsert the  
tray.  
z
Make sure that the tray is aligned with the printer opening.  
Another paper-feed problem is occurring  
Media is not supported for the printer or tray  
z
Make sure that you are using media that is supported for the printer and for the tray being  
Media is not picked up from Tray 1 or Tray 2  
z
z
z
Check that the guides are set to the correct marking in the trays for the size of paper you  
are loading. Also make sure the guides are snug, but not tight, against the stack.  
Make sure the media you are using is not curled. Uncurl paper by bending it in the  
opposite direction of the curl.  
Make sure that the tray has been pushed completely into the printer.  
An envelope is not picked up from the envelope slot  
z
Make sure that there is not more than one envelope loaded in the envelope slot.  
z
Make sure that the envelope is not wrinkled or bent. Do not leave an envelope in the  
envelope slot overnight because doing so can cause the envelope to bend.  
z
Make sure that media in Tray 1 is not interfering with the envelope slot and causing more  
than one envelope to be fed. Remove any media from Tray 1 and try again.  
Media is not coming out correctly  
z
z
z
If the output tray extension is not extended, output pages will fall off the printer. Make sure  
that output tray extension is extended.  
Remove excess media from the output tray. The output tray is designed to hold a  
maximum of 100 sheets at a time.  
If the auto-duplex unit is not installed or if the auto-duplex unit door is down during a  
duplex job, media will exit the rear of the printer. Reinstall the auto-duplex unit or close the  
auto-duplex unit door.  
Pages are skewing  
z
Make sure that media loaded in Tray 1 or Tray 2 is aligned to the right and front guides.  
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Multiple pages are being picked up  
z
z
z
Make sure that the stack of paper has been aligned with the right and front guides.  
Make sure that the tray has not been overloaded with paper.  
When you load paper, avoid fanning the stack. Fanning paper can cause static electricity  
to build up and intensify multiple-pick problems.  
z
When you reinsert a tray in the printer, make sure that you insert it gently. Forceful  
insertion with a full stack of paper can cause sheets to slide up within the printer, causing  
the printer to jam or pick multiple sheets at one time.  
Troubleshooting installation issues  
If you had trouble installing the printer, check these items.  
Hardware installation issues  
z
Make sure the power supply cord is connected securely to the printer. Make sure that the  
power cord is connect securely between the power supply and a working power outlet.  
z
z
Make sure that all packing tape has been removed from the outside and inside the printer.  
Make sure that the auto-duplex unit has been installed. The printer cannot work properly  
without the auto-duplex unit installed.  
z
z
Make sure that all of the printheads and ink cartridges are installed.  
Make sure the printheads and ink cartridges are installed properly. The printer cannot  
work if they are not installed.  
• Make sure that you have removed the tape from the printheads.  
• Make sure that all of the printheads are in their correct, color-coded slot.  
• Make sure that all of the ink cartridges are in their correct, color-coded slot.  
• Make sure that all of the printheads and ink cartridges are firmly installed into their  
slots. Press down firmly on each one to ensure proper contact.  
z
z
z
Make sure that the printhead latch is closed properly.  
Make sure that the printer is loaded with paper.  
Make sure no lights are on or blinking except the Power light, which should be on. If any  
other lights are on, see Printer lights reference” to interpret the light pattern.  
z
z
Make sure that the printer can print a printer configuration page. Press and hold down the  
(power button). While holding down the  
(power button), press the  
(cancel button)  
one time. Release the (power button). The printer configuration page should print.  
Make sure that any printer cable you are using is in good working order and that it is  
securely connected between the appropriate connector on the printer and the computer or  
a network connection.  
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Software installation issues  
z
Make sure your computer is running one of these operating systems: Windows 98, 2000,  
NT 4.0, Me, or XP. If you are using a Macintosh, it must be running Mac OS 8.6 or later.  
z
Make sure the computer meets at least the minimum system requirements listed here.  
Minimum  
®
Windows 98: Pentium 90 MHz, 16 MB RAM, 60 MB hard disk space  
Windows NT 4.0: Pentium 100 MHz, 32 MB RAM, 60 MB hard disk space  
Windows Me: Pentium 150 MHz, 32 MB RAM, 60 MB hard disk space  
Windows 2000: Pentium 300 MHz, 64 MB RAM, 60 MB hard disk space  
Windows XP, 32 bit: Pentium 233 MHz, 64 MB RAM, 60 MB hard disk space  
Mac OS 8.6 or later: 32 MB RAM  
To view the CHM file (Windows), you must be running Internet Explorer 4.0 or later.  
Recommended  
Windows 98, Windows Me: Pentium 266 MHz, 32 MB RAM, 100 MB hard disk space  
Windows NT 4.0: Pentium 266 MHz, 64 MB RAM, 100 MB hard disk space  
Windows 2000: Pentium 300 MHz, 64 MB RAM, 100 MB hard disk space  
Windows XP, 32 bit: Pentium 300 MHz, 128 MB RAM, 100 MB hard disk space  
Mac OS 8.6 or later: 100 MB RAM  
To view the CHM file (Windows), you must be running Internet Explorer 4.0 or later.  
z
z
z
Before installing software on a Windows computer, make sure that all other programs in  
the Task Manager are closed.  
If the computer does not recognize the path that you type to the CD, make sure you are  
specifying the correct drive letter on the computer.  
If the computer cannot recognize the CD in the CD drive, inspect the CD for damage. You  
can download the printer driver from http://www.hp.com/support/businessinkjet1100.  
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Printer lights reference  
5
The printer LEDs (or lights) indicate printer status and are useful for diagnosing printing  
problems. This chapter provides a list of LED status light combinations, what they indicate,  
and how to solve the problem.  
1
2
3
8
4
5
6
7
1
2
3
4
5
6
7
8
Power button  
Printhead light  
Ink cartridge light  
Power light  
Color indicator lights  
Cancel button  
Resume button  
Resume light  
Light pattern  
Light description  
Explanation and recommended  
action  
No lights are on.  
The printer is off.  
z
Press the  
(power button).  
The Power light is on.  
The Power light blinks.  
The printer is ready.  
No action is required.  
z
The printer is turning on or off or  
processing a print job, or a print job has  
been cancelled.  
z
No action is required.  
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Light pattern  
Light description  
Explanation and recommended  
action  
The Power light is on and  
the Resume light blinks.  
The printer is out of paper.  
z
Load paper and then press the  
(resume button).  
The printer is in manual duplex mode. It  
is waiting for the ink to dry so the pages  
can be flipped over and reloaded.  
z
Reload the stack into the printer and  
press the (resume button).  
The printer is pausing for the ink to dry.  
z
Wait for the ink to dry. The Resume  
light will stop blinking.  
The printer has printed a banner, and the  
banner needs to be removed from the  
printer.  
z
Press the  
(resume button) to  
remove the banner from the printer.  
The auto-duplex unit is not installed. The  
printer cannot print without it installed.  
z
Install the auto-duplex unit, and then  
press the (resume button).  
The Power light and  
Resume light blink.  
Print media is jammed in the printer.  
z
Press the  
(resume button) to  
eject the jammed media.  
z
Remove all media from the output  
tray. Open the top cover to locate the  
jam. After clearing the jam, press the  
(resume button) to continue the  
print job.  
The Power light blinks and  
the Resume light is on.  
One or more covers on the printer are  
open.  
z
Close any open covers.  
z
Make sure the auto-duplex unit is  
properly installed.  
A printer error has occurred.  
z
Turn the printer off and then on  
again.  
The Power light blinks and  
the Printhead and Resume  
light are on.  
The printhead latch is not secured.  
z
Open the printing supplies cover and  
secure the printhead latch.  
The Printhead light, a color  
indicator light, and the  
Resume light are on.  
One or more of the printheads needs  
attention.  
z
Reinstall the printheads and try to  
print.  
z
Try cleaning the printhead contacts.  
z
If the error persists, replace the  
printhead or printheads indicated.  
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Light pattern  
Light description  
Explanation and recommended  
action  
The Ink Cartridge light, a  
One or more of the ink cartridges needs  
color indicator light, and the attention.  
Resume light are on.  
z
Reinstall the ink cartridges and try to  
print.  
z
If the error persists, replace the ink  
cartridge or cartridges indicated.  
The Ink Cartridge light  
An ink cartridge is low on ink and will  
need to be replaced soon.  
blinks, and one or more of  
the color indicator lights and  
the Resume light are on.  
z
Press the  
(resume button) to  
continue printing.  
The Ink Cartridge light, one An ink cartridge is out of ink and must be  
or more of the color indicator replaced before you can continue  
lights, and the Resume light printing.  
are on.  
z
Replace the ink cartridge indicated.  
The Ink Cartridge light is on A non-HP ink cartridge is installed.  
and a color indicator light  
CAUTION: Damage to the printer that  
and the Resume light blink.  
results from modifying or refilling the ink  
cartridges, or from using non-HP ink  
cartridges, is not covered under the  
warranty.  
z
z
If you thought that this ink cartridge  
was an HP ink cartridge, return it to  
the place where you purchased it.  
Buy and install an HP ink cartridge.  
If you choose to use a non-HP ink  
cartridge, press and hold down the  
(power button) and press the  
(resume button) three times.  
Release the  
(power button).  
All lights except the Power light go  
off. Damage that results to the printer  
from using this cartridge is not  
covered under the warranty.  
The Printhead light and a  
color indicator light are on.  
The printer detects a faulty printhead.  
Replace the printhead indicated.  
z
The Ink Cartridge light and a The printer detects a faulty ink cartridge.  
color indicator light are on. Replace the ink cartridge indicated.  
z
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Light pattern  
Light description  
Explanation and recommended  
action  
The Printhead light and a  
color indicator light blink  
alternately with an Ink  
Cartridge light and a color  
indicator light. The Resume  
light is on.  
The printer detects a faulty ink cartridge  
and a faulty printhead.  
z
Replace the applicable printheads  
and ink cartridges.  
alternates with  
The Power light, Printhead  
light, Ink Cartridge light, and  
Resume light all blink.  
Multiple printer errors have occurred.  
z
Turn the printer off, and then on  
again.  
z
If the printer still shows an error, turn  
the print off, and unplug it. Wait a  
minute and then turn on the printer  
again. If the printer error has cleared,  
send the job again.  
z
If these measures do not work, see  
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HP supplies and accessories  
A
You can order HP supplies and accessories from the HP website. Visit HPshopping.com  
(http://www.hpshopping.com) for more information. You can also order printing supplies using  
the Toolbox.  
Ordering printing supplies through the Toolbox  
The three requirements to use this features are listed here.  
z
z
The Toolbox must be installed on your computer (supported for Windows only).  
The printer must be connected to your computer using either a USB cable or a parallel  
cable, or it must be connected to the network.  
z
You must have access to the Internet.  
To order printing supplies through the Toolbox  
1
2
In the status area of the Windows taskbar (near the clock), double-click the Toolbox icon.  
On the Printer Status tab, click Order Supplies. Your default browser opens and  
displays a website from which you can purchase printing supplies.  
3
Follow the instructions on the website to select and order printing supplies.  
Finding accessory part numbers  
You can order the following accessories for HP Business Inkjet 1100 series printers.  
Paper handling accessories  
250-sheet input tray (Tray 2; included with the HP Business Inkjet 1100dtn. C8236A  
You can only install one Tray 2 at a time.)  
Parallel connector and cables  
Parallel port connector  
C6436-67004  
HP IEEE-1284 A-B Parallel Cable (2 meter)  
HP IEEE-1284 A-B Parallel Cable (3 meter)  
C2950A  
C2951A  
USB cable  
HP USB A-B (2 meter)  
C6518A  
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Network interfaces  
HP Jetdirect 200m print server/Internet connector (LIO module; Fast  
Ethernet; included with the HP Business Inkjet 1100dtn)  
J6039C  
J6042B  
J6044A  
HP Jetdirect 250m print server/Internet connector (LIO module; Fast  
Ethernet)  
HP Jetdirect 280m print server/Internet connector (LIO module; 802.11b  
Wireless Ethernet)  
HP Jetdirect 175X external print server via USB (Fast Ethernet)  
HP Jetdirect 310X external print server via USB (Fast Ethernet)  
J6035C  
J6038A  
Finding supplies part numbers  
All of the following supplies work with all models of the HP Business Inkjet 1100 series  
printers.  
Ink cartridges  
HP No. 10 Black  
HP No. 11 Cyan  
HP No. 11 Magenta  
HP No. 11 Yellow  
C4844A  
C4836A  
C4837A  
C4838A  
Printheads  
HP No. 11 Black  
HP No. 11 Cyan  
HP No. 11 Magenta  
HP No. 11 Yellow  
C4810A  
C4811A  
C4812A  
C4813A  
HP Bright White Inkjet Paper  
500 sheets  
250 sheets  
500 sheets  
Letter (8.5 by 11 inches)  
HPB1124  
Tabloid (11 by 17 inches)  
A4 (210 by 297 mm)  
HPB1724  
C1825A  
HP Premium Plus Photo Paper  
20 sheets, glossy  
50 sheets, glossy  
20 sheets, glossy  
20 sheets, matte  
20 sheets, glossy  
20 sheets, matte  
Letter (8.5 by 11 inches)  
C6831A  
Q1785A  
Q1977A  
C6950A  
C6832A  
C6951A  
Letter (8.5 by 11 inches)  
4 by 6 inches  
Letter (8.5 by 11 inches)  
A4 (210 by 297 mm)  
A4 (210 by 297 mm)  
A-2  
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HP Premium Photo Paper  
50 sheets, glossy  
15 sheets, glossy  
Letter (8.5 by 11 inches)  
A4 (210 by 297 mm)  
C6979A  
Q2519A  
HP Photo Paper  
20 sheets, two-sided glossy  
20 sheets, two-sided glossy  
20 sheets, one-sided glossy  
Letter (8.5 by 11 inches)  
A4 (210 by 297 mm)  
A4 (210 by 297 mm)  
C1846A  
C1847A  
C6765A  
HP ColorFast Photo Paper  
20 sheets, glossy  
20 sheets, glossy  
Letter (8.5 by 11 inches)  
A4 (210 by 297 mm)  
C7013A  
C7014A  
HP Photo-Quality Inkjet Paper  
25 sheets, two-sided, semi-gloss  
A4 (Europe) (210 by 297 mm)  
C6984A  
HP Everyday Photo Paper  
100 sheets, two-sided, matte  
25 sheets, two-sided, matte  
25 sheets, two-sided, semi-gloss  
Letter (8.5 by 11 inches)  
C7007A  
C6983A  
C7006A  
Letter (8.5 by 11 inches)  
A4 (Asia/Pacific) (210 by 297 mm)  
HP Brochure and Flyer Paper  
50 sheets, two-sided, glossy  
50 sheets, matte  
Letter (8.5 by 11 inches)  
Letter (8.5 by 11 inches)  
Letter (8.5 by 11 inches)  
A4 (210 by 297 mm)  
C6817A  
C6955A  
C7020A  
C6818A  
100 sheets, tri-fold, two-sided, glossy  
50 sheets, two-sided, glossy  
HP Premium Paper  
200 sheets  
Letter (8.5 by 11 inches)  
51634Y  
HP Premium Inkjet Paper  
200 sheets, coated, matte  
A4 (210 by 297 mm)  
A4 (210 by 297 mm)  
51634Z  
C1853A  
100 sheets, coated, heavyweight  
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HP Premium Inkjet Transparency Film  
20 sheets  
50 sheets  
20 sheets  
50 sheets  
Letter (8.5 by 11 inches)  
C3828A  
C3834A  
C3832A  
C3835A  
Letter (8.5 by 11 inches)  
A4 (210 by 297 mm)  
A4 (210 by 297 mm)  
HP Premium Plus Inkjet Transparency Film  
20 sheets  
50 sheets  
Letter (8.5 by 11 inches)  
Letter (8.5 by 11 inches)  
C7030A  
C7028A  
HP Banner Paper  
100 sheets  
100 sheets  
Letter (8.5 by 11 inches)  
A4 (210 by 297 mm)  
C1820A  
C1821A  
HP Textured Greeting Cards  
20 sheets, 20 envelopes, felt-textured, Letter (8.5 by 11 inches)  
ivory/half-fold  
C6828A  
C7019A  
C6829A  
20 sheets, 20 envelopes, textured,  
white/half-fold  
Letter (8.5 by 11 inches)  
20 sheets, 20 envelopes, felt-textured, A4 (210 by 297 mm)  
cream/half-fold  
HP Photo Greeting Cards  
10 sheets, 10 envelopes,  
half-fold  
Letter (8.5 by 11 inches)  
A4 (210 by 297 mm)  
C6044A  
C6045A  
10 sheets, 10 envelopes,  
half-fold  
HP Matte Greeting Cards  
20 sheets, 20 envelopes,  
white/quarter-fold  
Letter (8.5 by 11 inches)  
A4 (210 by 297 mm)  
A4 (210 by 297 mm)  
C1812A  
C6042A  
C7018A  
20 sheets, 20 envelopes,  
white/ quarter-fold  
20 sheets, 20 envelopes,  
white/half-fold  
HP Iron-on T-shirt Transfers  
10 sheets (12 transfers per sheet)  
10 sheets (12 transfers per sheet)  
Letter (8.5 by 11 inches)  
A4 (210 by 297 mm)  
C6049A  
C6050A  
A-4  
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Support and warranty  
B
The information in this section suggests solutions to common problems. If your printer is not  
operating properly and those suggestions did not solve your problem, try using one of the  
following support services to obtain assistance.  
Toolbox  
The Toolbox is available only to Windows users. You must have installed the printer driver  
through SETUP.EXE. After installing your printer, you can open the Toolbox by clicking Start,  
pointing to Programs, pointing to hp business inkjet 1100 series, and clicking hp business  
inkjet 1100 series Toolbox.  
The Troubleshooting tab in the Toolbox provides easy step-by-step solutions to common  
printing problems. You should be able to resolve most printing problems by stepping through  
the provided solutions.  
hp instant support  
hp instant support, which is available only to Windows users, is a Web-based tool that  
provides product-specific services, troubleshooting tips, and information about your printer’s  
ink and media usage. To open hp instant support, click hp instant support on the Toolbox’s  
Information tab.  
Note  
hp instant support Web pages are dynamically created. Do not bookmark this site; always  
open it from the Toolbox.  
Web  
Visit the HP Business Inkjet website on hp.com for the latest printer software, product,  
operating system, and support information.  
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HP telephone support  
During the warranty period, you may obtain assistance from the HP Customer Care Center.  
For the number to call, refer to the Support guide that came in the box with your printer.  
To assist our Customer Care Center representatives to serve you better, prepare the following  
information before calling.  
1
Print the printer configuration page. See Maintaining and troubleshooting” for instructions  
on how to print this page. If the printer does not print, get the following information ready.  
a
model number and serial number (located at the back of the printer), such as C8124A  
or C8135A and SG1881119P  
b printer model (HP Business Inkjet 1100d or 1100dtn)  
2
3
Check the operating system that you are using, such as Windows 98 SE.  
If the printer is connected to the network, check the network operating system, such as  
Windows NT Server 4.0.  
4
5
Note how the printer is connected to your system, such as parallel, USB, or network.  
Obtain the printer driver and version number of the printer software, such as HP Business  
Inkjet 1100 PCL 3 version 1.0.  
6
If you have a problem printing from a particular application, note the application and  
version number.  
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Hewlett-Packard limited warranty statement  
HP product  
Duration of Limited Warranty  
Software  
1 year  
1 year  
90 days  
1 year  
1 year  
Accessories  
Ink cartridges  
Printheads  
Printer peripheral hardware (see below for details)  
Extent of limited warranty  
1
2
3
Hewlett-Packard warrants to the end-user customer that the HP products specified above  
will be free from defects in materials and workmanship for the duration specified above,  
which duration begins on the date of purchase by the customer.  
For software products, HP’s limited warranty applies only to a failure to execute  
programming instructions. HP does not warrant that the operation of any product will be  
uninterrupted or error free.  
HP’s limited warranty covers only those defects that arise as a result of normal use of the  
product, and does not cover any other problems, including those that arise as a result of:  
a Improper maintenance or modification;  
b Software, media, parts, or supplies not provided or supported by HP; or  
c Operation outside the product’s specifications.  
4
For HP printer products, the use of a non-HP ink cartridge or a refilled ink cartridge does  
not affect either the warranty to the customer or any HP support contract with the  
customer. However, if printer failure or damage is attributable to the use of a non-HP or  
refilled ink cartridge, HP will charge its standard time and materials charges to service the  
printer for the particular failure or damage.  
5
6
If HP receives, during the applicable warranty period, notice of a defect in any product  
which is covered by HP’s warranty, HP shall either repair or replace the product, at HP’s  
option.  
If HP is unable to repair or replace, as applicable, a defective product which is covered by  
HP’s warranty, HP shall, within a reasonable time after being notified of the defect, refund  
the purchase price for the product.  
7
8
9
HP shall have no obligation to repair, replace, or refund until the customer returns the  
defective product to HP.  
Any replacement product may be either new or like new, provided that it has functionality  
at least equal to that of the product being replaced.  
HP products may contain remanufactured parts, components, or materials equivalent to  
new in performance.  
10 HP’s Limited Warranty Statement is valid in any country/region where the covered HP  
product is distributed by HP. Contracts for additional warranty services, such as on-site  
service, are available from any authorized HP service facility in countries where the  
product is distributed by HP or by an authorized importer.  
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Limitations of warranty  
TO THE EXTENT ALLOWED BY LOCAL LAW, NEITHER HP NOR ITS THIRD PARTY  
SUPPLIERS MAKES ANY OTHER WARRANTY OR CONDITION OF ANY KIND, WHETHER  
EXPRESS OR IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY,  
SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.  
Limitations of liability  
1
To the extent allowed by local law, the remedies provided in this Warranty Statement are  
the customer’s sole and exclusive remedies.  
2
TO THE EXTENT ALLOWED BY LOCAL LAW, EXCEPT FOR THE OBLIGATIONS  
SPECIFICALLY SET FORTH IN THIS WARRANTY STATEMENT, IN NO EVENT SHALL  
HP OR ITS THIRD PARTY SUPPLIERS BE LIABLE FOR DIRECT, INDIRECT, SPECIAL,  
INCIDENTAL, OR CONSEQUENTIAL DAMAGES, WHETHER BASED ON CONTRACT,  
TORT, OR ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF THE  
POSSIBILITY OF SUCH DAMAGES.  
Local law  
1
This Warranty Statement gives the customer specific legal rights. The customer may also  
have other rights which vary from state to state in the United States, from province to  
province in Canada, and from country/region to country/region elsewhere in the world.  
2
To the extent that this Warranty Statement is inconsistent with local law, this Warranty  
Statement shall be deemed modified to be consistent with such local law. Under such  
local law, certain disclaimers and limitations of this Warranty Statement may not apply to  
the customer. For example, some states in the United States, as well as some  
governments outside the United States (including provinces in Canada), may:  
a Preclude the disclaimers and limitations in this Warranty Statement from limiting the  
statutory rights of a customer (e.g. the United Kingdom);  
b Otherwise restrict the ability of a manufacturer to enforce such disclaimers or  
limitations; or  
c Grant the customer additional warranty rights, specify the duration of implied warranties  
which the manufacturer cannot disclaim, or allow limitations on the duration of implied  
warranties.  
3
FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW ZEALAND, THE TERMS  
IN THIS WARRANTY STATEMENT, EXCEPT TO THE EXTENT LAWFULLY  
PERMITTED, DO NOT EXCLUDE, RESTRICT, OR MODIFY, AND ARE IN ADDITION  
TO, THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THE HP  
PRODUCTS TO SUCH CUSTOMERS.  
B-4  
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Printer specifications  
C
Print method  
Drop on-demand thermal inkjet printing  
Print speed  
(Letter/A4)  
Draft  
Fast Normal  
Normal  
Best  
Black Text  
23 ppm  
20 ppm  
6.5 ppm  
7.5 ppm  
7 ppm  
2.5 ppm  
7.5 ppm  
7 ppm  
1.6 ppm  
4 ppm  
4 ppm  
0.7 ppm  
Mixed Text Color  
Full Page Color*  
*Plain Paper  
Print speed  
Black Text: 4.3 ppm  
(laser-quality speed)  
Mixed Text Color: 4 ppm  
Black and color  
resolution  
Black up to 1200 dpi with pigmented black ink  
HP PhotoREt III enhanced color-layering technology or up to 4800 x 1200  
optimized dpi available on HP premium photo papers  
Printer languages  
HP Business Inkjet 1100d: HP PCL 3 enhanced  
HP Business Inkjet 1100dtn: HP PCL 3 enhanced  
Software compatibility Microsoft Windows 98, Windows Me, Windows NT 4.0, Windows 2000, Windows XP  
Mac OS 8.6 or later  
Fonts  
US fonts: CG Times, CG Times Italic, Universe, Universe Italic, Courier, Courier Italic,  
Letter Gothic, Letter Gothic Italic.  
Media size  
Standard US: letter, legal, executive, statement, index cards  
Standard International: A6, A5, A4  
Custom US: 3 by 5 inches wide to 8.5 by 14 inches long  
Custom Metric: 76.2 by 127 mm wide to 216 by 356 mm long  
Media type  
Paper (plain, inkjet, photo, and banner), envelopes, transparencies, labels, iron-on transfers,  
greeting cards  
Media handling  
Envelope slot, Tray 1, Tray 2 ( part C8236A, included with the HP Business Inkjet 1100dtn),  
output tray  
Recommended media Paper: 16 to 28 lb Bond using Tray 1 or Tray 2  
weight  
Envelopes: 20 to 24 lb Bond  
Cards: 110 lb Index  
Media supported  
(maximum number of  
pages supported)  
Tray 1 (up to 0.58 inch or 15 mm stack): 150 sheets of plain paper, 22 envelopes,  
30 transparencies.  
Tray 2 (up to 0.98 inch or 25 mm stack): 250 sheets of plain paper.  
Envelope slot: one envelope.  
I/O interface  
Printer memory  
Dimensions  
USB and LIO (either a IEEE 1284-compliant parallel connection or network connection model)  
8 MB built-in RAM  
Without auto-duplex unit and Tray 2 installed:  
19.5 inches or 495 mm (width); 8.4 inches or 215 mm (height); 16.2 inches or 411 mm (depth)  
With auto-duplex unit and Tray 2 installed:  
19.5 inches or 495 mm (width); 11 inches or 278 mm (height); 18 inches or 456 mm (depth)  
Weight  
Printer: 14.330 lb (6.5 kilograms)  
Auto-duplex unit: 2.205 lb (1 kilograms)  
Tray 2: 4.409 lb (2 kilograms)  
Duty cycle  
Up to 6,250 pages per month  
Power requirements  
Input: 100~240 V AC, 1400 mA 50/60 Hz  
Output: 32 V DC, 2200 mA  
Power consumption  
ENWW  
80 watts maximum  
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Operating environment Operating temperature: 50 to 99 degrees F (10 to 35 degrees C)  
Storage temperature: -40 to 158 degrees F (-40 to 70 degrees C)  
Relative humidity: 20 to 80 percent RH non-condensing  
Noise levels per ISO 9296: Sound power LwAD: 61 dB; Sound pressure LpAm: 51 dB  
System requirements  
Minimum  
Windows 98: Pentium 90 MHz, 16 MB RAM, 60 MB hard disk space  
Windows NT 4.0: Service pack 6 or later, Pentium 100 MHz, 32 MB RAM, 60 MB hard disk space  
Windows Me: Pentium 150 MHz, 32 MB RAM, 60 MB hard disk space  
Windows 2000: Pentium 300 MHz, 64 MB RAM, 60 MB hard disk space  
Windows XP, 32 bit: Pentium 233 MHz, 64 MB RAM, 60 MB hard disk space  
Mac OS 8.6 or later: 333 MHz (iMac) or 350 MHz (Power Mac G3 or later), 32 MB RAM  
To view the CHM file (Windows), you must be running Internet Explorer 4.0 or later.  
Recommended  
Windows 98, Windows Me: Pentium 266 MHz, 32 MB RAM, 100 MB hard disk space  
Windows NT 4.0: Service pack 6 or later, Pentium 266 MHz, 64 MB RAM, 100 MB hard disk space  
Windows 2000: Pentium 300 MHz, 64 MB RAM, 100 MB hard disk space  
Windows XP, 32 bit: Pentium 300 MHz, 128 MB RAM, 100 MB hard disk space  
Mac OS 8.6 or later: 333 MHz (iMac) or 350 MHz (Power Mac G3 or later), 64 MB RAM  
To view the CHM file (Windows), you must be running Internet Explorer 4.0 or later.  
Product certifications  
Safety certifications: CCC S&E (China), CSA (Canada), PSB (Singapore), UL (USA),  
NOM-NYCE (Mexico), NEMKO-GS (Germany), K Mark (Korea), CE (European Union), B Mark  
(Poland), IRAM (Argentina)  
EMC Certifications: FCC Title 47 CFR Part 15 Class B (USA), CTICK (Australia and New  
Zealand), MIC Mark (Korea), CE (European Union), BSMI (Taiwan), GOST (Russia), ICES  
(Canada)  
C-2  
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Regulatory information  
D
FCC statement  
The U.S. Federal Communications Commission (in 47 cfr 15.105) has specified that the  
following notices be brought to the attention of users of this product.  
This device complies with part 15 of the FCC rules. Operation is subject to the following two  
conditions: (1) This device may not cause harmful interference, and (2) this device must  
accept any interference received, including interference that may cause undesired operation.  
Shielded cables  
Use of a shielded data cable is required to comply with the Class B limits of Part 15 of the FCC  
Rules.  
Pursuant to Part 15.21 of the FCC Rules, any changes or modifications to this  
equipment not expressly approved by the Hewlett-Packard Company, may cause  
harmful interference and void the FCC authorization to operate this equipment.  
This equipment has been tested and found to comply with the limits for a Class B digital  
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable  
protection against harmful interference in a residential installation. This equipment generates,  
uses and can radiate radio frequency energy and, if not installed and used in accordance with  
the instructions, may cause harmful interference to radio communications. However, there is  
no guarantee that interference will not occur in a particular installation. If this equipment does  
cause harmful interference to radio or television reception, which can be determined by  
turning the equipment off and on, the user is encouraged to try to correct the interference by  
one or more of the following measures:  
Reorient or relocate the receiving antenna.  
Increase the separation between the equipment and receiver.  
Connect the equipment into an outlet on a circuit different from that to which the receiver is  
connected.  
Consult the dealer or an experienced radio/TV technician for help.  
ENWW  
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EMI statement (Korea)  
Regulatory model number  
For regulatory identification purposes, your product is assigned a Regulatory Model Number.  
The Regulatory Model Number for your product is SNPRC-0302. The regulatory number  
should not be confused with the product name (HP Business Inkjet 1100) or product number  
(C8124A or C8135A).  
Power cord statement  
The power cord cannot be repaired. If it is defective, it should be discarded or returned to the  
supplier.  
LED classification  
Energy consumption  
Energy Star is a US registered service mark of United States Environmental Protection  
Agency.  
D-2  
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DECLARATION OF CONFORMITY  
according to ISO/IEC Guide 22 and EN 45014  
Manufacturer’s Name:  
Hewlett-Packard Singapore (Pte) Ltd  
Manufacturer’s Address:  
Imaging & Printing Manufacturing Operations  
20 Gul Way, Singapore 629196  
declares, that the product  
Product Name:  
HP Business Inkjet 1100D  
HP Business Inkjet 1100DTN  
Model Number:  
C8124A  
C8135A  
Regulatory Model Number:  
Product Accessory Number:  
SNPRC-0302  
C8247A HP Auto Duplexer  
nd  
C8236A 250 sheets 2 Paper Tray  
Product Options:  
All  
conforms to the following Product Specifications:  
Safety:  
EMC:  
IEC 60950: 1999 / EN 60950: 2000  
IEC 60825-1: 1993 +A1: 1997+A2: 2001 / EN 60825-1: 1994 Class I for LEDs  
CISPR 22: 1997 / EN 55022: 1998 Class B excepting clause 9.5 which was not applied  
CISPR 24: 1997 / EN 55024: 1998  
IEC 61000-3-2: 1995 +A14 / EN 61000-3-2: 1995 +A14  
IEC 61000-3-3: 1994 +A1 / EN 61000-3-3: 1995 +A1  
FCC Title 47 CFR, Part 15 Class B / VCCI-2  
AS / NZS 3548: 1995 / MIC-B / GB9254-1998 GB17625-1-1998  
Supplementary Information:  
(1) The product herewith complies with the requirements of the Low Voltage Directive 73/23/EEC and the EMC Directive 89/336/EEC,  
and carries the CE Marking accordingly.  
(2) The product was tested in a typical configuration with Hewlett Packard personal computer systems.  
(3) This Device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not  
cause harmful interference, and (2) this device must accept any interference received, including interference that may cause  
undesired operation.  
th  
Singapore, 13 March 2003  
Chan Kum Yew, Director of Quality  
Australia Contact: Product Regulations Manager, Hewlett-Packard Australia Ltd, 31-41 Joseph Street, Blackburn, Victoria 3130, Australia  
European Contact: Your Local Hewlett-Packard Sales and Service Office or Hewlett-Packard Gmbh, Department, HQ-TRE /  
Standards Europe, Herrenberger Strasse 140, D-71034 Boblingen (FAX: +49-7031-14-3143)  
USA Contact: Corporate Product Regulations Manager, Hewlett-Packard Company, 3000 Hanover Street, Palo Alto, CA 94304  
(Phone: 415-857-1501)  
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Glossary  
Booklet printing  
This option enables you to print two pages onto a single, larger sheet of paper and reorder the  
page sequencing so that the page numbers are sequential when you fold the paper in half to  
form a booklet. For more information, see the printer driver Help.  
connection slot  
The connection slot in the printer holds one of the following (you cannot connect both at the  
same time):  
z
z
HP Jetdirect print server for networking (included with the HP Business Inkjet 1100dtn)  
parallel connector (optional for North America; included for the rest of the world in the HP  
Business Inkjet 1100d)  
The HP Jetdirect print server is an LIO print server—a type of print server intended for printers  
that will be used in small groups of workers. The print server includes an embedded Web  
server to report the print server status, and it is compatible with HP Web Jetadmin.  
Flip pages up  
This option allows you to choose the orientation of duplexed pages. When you choose an  
option, view its icon in the printer driver to see how the page will look if you choose that option.  
For more information, see the printer driver Help.  
HP PhotoREt Color Layering technology  
This technology uses small, precisely placed drops of ink that visually blend together to create  
rich colors, smooth gradations, and cleanly defined color boundaries. This type of technology  
works with the printer resolution to deliver superb results without creating large file sizes and  
without slowing down printing.  
ink cartridges  
Ink cartridges hold the ink used for printing. Each color ink cartridge must be inserted firmly  
into its color-coded slot in order for the printer to work. Ink cartridges work with “printheads”.  
parallel port connector  
A piece of hardware that is connected to the printer that allows you to connect a printer directly  
to a Windows computer using a parallel cable. It plugs into the connection slot on the printer.  
PCL 3 driver  
Printer command language. A type of printer driver that processes print jobs using the  
processor and memory in the printer. It provides an efficient way for applications to control a  
wide range of printer features and is designed to translate application output quickly into  
high-quality raster print images. The 3 in PCL 3 identifies the version of the printer driver.  
ENWW  
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print server or print server card  
A print server or print server card is a piece of hardware that can be connected to a printer (or  
other device), either internally or externally. The print server allows the printer to communicate  
with the computers on a network. This type of print server should not be confused with a  
computer acting as a server, or print server. The computer acting as a print server runs the  
software that the printer needs to operate.  
printer driver  
A printer driver (or PPD on a Macintosh) is the software on a computer that allows the  
computer to communicate with the printer. Use the printer driver to set printing options, such  
as setting the type of paper you are using or selecting the print quality.  
printheads  
Printheads transfer ink from ink cartridges onto the paper or other print media. There is one  
printhead for each color of ink cartridge. Each printhead must be inserted firmly into its  
color-coded slot in order for the printer to work. Printheads work with “ink cartridges”.  
Quick Sets  
Quick Sets allow you to save the current printer driver settings (such as page orientation, print  
on both sides, paper source) for reuse. Quick sets can be selected and saved from most tabs  
in the printer driver. They are useful for projects that you print often that need the same  
settings each time. For more information, see the printer driver Help.  
resolution  
Resolution is a measure of the quality of the image you are printing. In HP printers, the  
resolution and printing technologies work together to produce superb results that resolution  
alone cannot offer.  
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Index  
Numerics  
calibrating  
capacities  
A
accessories  
auto-duplex unit  
cards  
cardstock  
cartridges. See ink cartridges 1-17  
B
color  
banners  
connections  
Best mode  
blinking  
both sides, printing on. See auto-duplex unit; duplexing  
control panel  
covers  
custom-size media  
C
cables  
ENWW  
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D
G
defaults  
greeting cards  
dimensions  
H
help  
display. See control panel  
double-sided printing. See auto-duplex unit; duplexing  
Draft mode  
See also support; troubleshooting  
HP auto-duplex unit. See auto-duplex unit  
HP Inkjet Utility  
drivers. See printer drivers  
duplexer. See auto-duplex unit  
duplexing  
hp instant support  
HP Jetdirect print servers  
E
envelope slot  
envelopes  
F
Fast Normal mode  
I
ink cartridges  
feeding problems  
film transparencies. See transparencies  
I-2  
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Inkjet Utility, HP  
L
LCD panel. See control panel  
LEDs. See lights on control panel  
letterhead  
input trays  
lights on control panel  
loading  
installing  
M
Macintosh  
interfaces  
media  
J
jams  
Jetdirect print servers  
jobs  
models of printer  
K
MS. See Microsoft  
myPrintMileage  
ENWW  
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parallel port  
part numbers  
N
networks  
parts  
ports  
Normal mode  
notifications  
power  
O
online help  
operating systems  
print cartridges. See ink cartridges  
print jobs  
options. See settings  
output tray  
print servers, HP Jetdirect  
P
paper  
print speed  
printer drivers  
paper trays. See tray 1; tray 2; tray, output; trays; trays, input  
I-4  
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printheads  
special media  
specifications  
speed of printer  
printing supplies  
status  
supplies  
Q
support  
R
T
replacing  
thick paper. See heavy media  
This picture shows the control panel with the Ink Cartridge light  
Resume light on. 5-3  
resume light  
Toolbox  
S
settings  
setup documentation  
sharing printer  
size specifications  
transparencies  
tray 1  
software  
ENWW  
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tray 2  
U
usage information  
USB  
tray, output  
V
trays  
W
warranty  
websites  
trays, input  
weight specifications  
troubleshooting  
Windows  
troubleshooting resources  
two-sided printing. See auto-duplex unit; duplexing  
I-6  
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