HP Hewlett Packard Laptop 14 2166SE User Manual

HP Notebook  
Reference Guide  
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Safety warning notice  
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not  
place the computer directly on your lap or obstruct the computer air vents. Use the computer only on  
a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft  
surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to  
come into contact with the skin or a soft surface, such as pillows or rugs or clothing, during operation.  
The computer and the AC adapter comply with the user-accessible surface temperature limits defined  
by the International Standard for Safety of Information Technology Equipment (IEC 60950).  
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Table of contents  
2 Networking (select models only) ................................................................................................................... 2  
3 Multimedia ..................................................................................................................................................... 13  
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4 Power management ...................................................................................................................................... 18  
Resolving a low battery level when the computer cannot exit  
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5 External cards and devices .......................................................................................................................... 27  
6 Drives ............................................................................................................................................................. 36  
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7 Security .......................................................................................................................................................... 44  
8 Maintenance .................................................................................................................................................. 50  
9 Setup Utility (BIOS) and System Diagnostics ............................................................................................ 52  
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1 Introduction  
This guide contains general information about HP and Compaq notebook computers, including  
connecting to a wireless network, multimedia, power management, security, and so on.  
NOTE: Some of the features described in this guide may not be available on your computer.  
Finding more information about your new computer  
The following user guides and reference material are provided with your computer, either in print, on  
the computer hard drive, or on an optical disc or SD Card:  
Quick Setup poster—Guides you through setting up your computer and turning it on. The poster  
is included in the box with the computer.  
NOTE: Refer to the poster for the location of your user guides and reference material.  
Getting Started—Contains information about your computer, including product-specific features,  
backup and recovery, maintenance, and specifications.  
Help and Support—Contains information about the operating system, drivers, troubleshooting  
tools, and technical support. To access Help and Support, select Start > Help and Support. For  
country- or region-specific support, go to http://www.hp.com/support, select your country or  
region, and follow the on-screen instructions.  
Safety & Comfort Guide—Describes proper workstation setup and proper posture, health, and  
work habits for computer users. It also provides important electrical and mechanical safety  
information. To access this guide, select Start > Help and Support > User Guides. This guide  
is also available on the Web at http://www.hp.com/ergo.  
Regulatory, Safety and Environmental Notices—Contains safety and regulatory information, and  
battery disposal information. To access the notices, select Start > Help and Support > User  
Guides.  
Finding more information about your new computer  
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2 Networking (select models only)  
Your computer supports two types of Internet access:  
NOTE: You must set up Internet service before you can connect to the Internet.  
Creating a wireless connection  
Your computer may be equipped with one or more of the following wireless devices:  
Wireless local area network (WLAN) device  
HP Mobile Broadband Module (wireless wide area network (WWAN))  
Bluetooth® device  
For more information on wireless technology, refer to the information and Web site links provided in  
Help and Support.  
Identifying wireless and network status icons  
Icon  
Name  
Description  
Wireless (connected)  
Indicates that one or more wireless devices are on.  
Wireless (disconnected)  
HP Connection Manager  
Indicates that all wireless devices are off.  
Opens HP Connection Manager, which enables you to create and manage  
WLAN, WWAN (select models only), and Bluetooth connections.  
Wired network (connected)  
Indicates that one or more network devices are connected to the network.  
Network (disabled/  
disconnected)  
Indicates that all network devices are disabled in Windows Control Panel.  
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Network (connected)  
Indicates that one or more network devices are connected to a network.  
Indicates that network devices are not connected to a network.  
Network (disconnected)  
Network (disabled/  
disconnected)  
Indicates that no wireless connections are available.  
Turning wireless devices on or off  
You can use the wireless button or HP Connection Manager (select models only) to turn on and turn  
off wireless devices.  
NOTE: A computer may have a wireless button, a wireless switch, or a wireless key on the  
keyboard. The term wireless button is used throughout this guide to refer to all types of wireless  
controls. Refer to the Getting Started guide for information on identifying the location of the wireless  
button on your computer.  
To turn off wireless devices using HP Connection Manager:  
Right-click the HP Connection Manager icon in the notification area, at the far right of the  
taskbar, and then click the power button next to the desired device.  
– or –  
Select Start > All Programs > HP > HP Connection Manager, and then click the power button  
next to the desired device.  
Using HP Connection Manager (select models only)  
HP Connection Manager provides a central location for managing your wireless devices, an interface  
for connecting to the Internet using HP Mobile Broadband, and an interface for sending and receiving  
SMS (text) messages. HP Connection Manager allows you to manage the following devices:  
Wireless local area network (WLAN)/Wi-Fi  
Wireless wide area network (WWAN)/HP Mobile Broadband  
Bluetooth®  
HP Connection Manager provides information and notifications on connection status, power status,  
SIM details, and SMS messages. Status information and notifications are provided in the notification  
area, at the far right of the taskbar.  
To open HP Connection Manager:  
Click the HP Connection Manager icon in the taskbar.  
– or –  
Select Start > All Programs > HP > HP Connection Manager.  
For more information, refer to the HP Connection Manager software Help.  
Creating a wireless connection  
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Using operating system controls  
The Network and Sharing Center allows you to set up a connection or network, connect to a network,  
manage wireless networks, and diagnose and repair network problems.  
To use operating system controls:  
Select Start > Control Panel > Network and Internet > Network and Sharing Center.  
For more information, select Start > Help and Support.  
Using a WLAN  
A wireless connection connects the computer to Wi-Fi networks, or WLANs. A WLAN is composed of  
other computers and accessories that are linked by a wireless router or a wireless access point.  
Connecting to an existing WLAN  
To connect to an existing WLAN:  
1. Be sure that the WLAN device is on. (Refer to Turning wireless devices on or off on page 3.)  
2. Click the network icon in the notification area, at the far right of the taskbar.  
3. Select your WLAN from the list.  
4. Click Connect.  
If the network is a security-enabled WLAN, you are prompted to enter a network security code.  
Type the code, and then click OK to complete the connection.  
NOTE: If no WLANs are listed, you are out of range of a wireless router or access point.  
NOTE: If you do not see the WLAN you want to connect to, click Open Network and Sharing  
Center, and then click Set up a new connection or network. A list of options is displayed. You  
can choose to manually search for and connect to a network or to create a new network  
connection.  
After the connection is made, you can place the mouse pointer over the network icon in the  
notification area, at the far right of the taskbar, to verify the name and status of the connection.  
NOTE: The functional range (how far your wireless signals travel) depends on WLAN  
implementation, router manufacturer, and interference from other electronic devices or structural  
barriers such as walls and floors.  
Setting up a new WLAN  
Required equipment:  
A broadband modem (either DSL or cable) (1) and high-speed Internet service purchased from  
an Internet service provider (ISP)  
A wireless router (purchased separately) (2)  
The wireless computer (3)  
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NOTE: Some cable modems include a built-in router. Check with your ISP to see if you need a  
separate router.  
The illustration below shows an example of a wireless network installation that is connected to the  
Internet.  
NOTE: When setting up a wireless connection, be sure that your computer and wireless router are  
synchronized. To synchronize your computer and wireless router, turn your computer and wireless  
router off and then back on.  
As your network grows, additional wireless and wired computers can be connected to the network to  
access the Internet.  
For help in setting up your WLAN, refer to the information provided by your router manufacturer or  
your ISP.  
Protecting your WLAN  
When you set up a WLAN or access an existing WLAN, always enable security features to protect  
your network from unauthorized access. WLANs in public areas (hotspots) like coffee shops and  
airports may not provide any security. If you are concerned about the security of your computer in a  
hotspot, limit your network activities to e-mail that is not confidential and basic Internet surfing.  
Wireless radio signals travel outside the network, so other WLAN devices can pick up unprotected  
signals. You can take the following precautions to protect your WLAN:  
Firewall—A firewall checks both data and requests for data that are sent to your network, and  
discards any suspicious items. Firewalls are available in both software and hardware. Some  
networks use a combination of both types.  
Wireless encryption—Your computer supports three encryption protocols:  
Wi-Fi Protected Access (WPA)  
Wi-Fi Protected Access II (WPA2)  
Wired Equivalent Privacy (WEP)  
NOTE: HP recommends that you select WPA2, which is the most advanced of the three encryption  
protocols. The use of WEP encryption is not recommended, because it can be overcome with little  
effort.  
Wi-Fi Protected Access (WPA) and Wi-Fi Protected Access II (WPA2) use security standards to  
encrypt and decrypt data transmitted over the network. Both WPA and WPA2 dynamically  
Using a WLAN  
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generate a new key for every packet, and they also generate a different set of keys for each  
computer network. To accomplish this:  
WPA uses Advanced Encryption Standard (AES) and Temporal Key Integrity Protocol  
(TKIP)  
WPA2 uses Cipher Block Chaining Message Authentication Code Protocol (CCMP), which  
is a new AES protocol.  
Wired Equivalent Privacy (WEP) encrypts data with a WEP key before it is transmitted. Without  
the correct key, others will not be able to use the WLAN.  
Roaming to another network  
When you move your computer within range of another WLAN, Windows attempts to connect to that  
network. If the attempt is successful, your computer is automatically connected to the new network. If  
Windows does not recognize the new network, follow the same procedure you used initially to  
connect to your WLAN.  
Using HP Mobile Broadband (select models only)  
HP Mobile Broadband enables your computer to use wireless wide area networks (WWANs) to  
access the Internet from more places and over larger areas than it can by using WLANs. Using HP  
Mobile Broadband requires a network service provider, which in most cases is a mobile phone  
network provider.  
When used with mobile network provider service, HP Mobile Broadband gives you the freedom to  
stay connected to the Internet, send e-mail, or connect to your corporate network whether you are on  
the road or outside the range of Wi-Fi hotspots.  
NOTE: You may need the HP Mobile Broadband Module serial number to activate mobile  
broadband service. Refer to the Getting Started guide for the location of the serial number label.  
Some mobile network service providers require the use of a subscriber identity module (SIM). A SIM  
contains basic information about you, such as a personal identification number (PIN), as well as  
network information. Some computers include a preinstalled SIM. If the SIM is not preinstalled, it may  
be included with the HP Mobile Broadband information provided with your computer, or it may be  
provided separately by the mobile network service provider.  
For information on inserting and removing the SIM, refer to Inserting a SIM on page 6 and  
For information on HP Mobile Broadband and how to activate service with a preferred mobile network  
service provider, refer to the HP Mobile Broadband information included with your computer. For  
additional information, see the HP Web site at http://www.hp.com/go/mobilebroadband (U.S. only).  
Inserting a SIM  
NOTE: To identify the SIM slot location, refer to the Getting Started guide.  
1. Shut down the computer. If you are not sure whether the computer is off or in Hibernation, turn  
the computer on by pressing the power button. Then shut down the computer through the  
operating system.  
2. Close the display.  
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3. Disconnect all external devices connected to the computer.  
4. Unplug the power cord from the AC outlet.  
5. Remove the battery.  
6. Insert the SIM into the SIM slot, and gently press the SIM into the slot until it is firmly seated.  
CAUTION: When inserting a SIM, position the card to match the icon next to the SIM slot on  
the computer. If a SIM is inserted incorrectly, it could damage the SIM and the SIM connector.  
To reduce the risk of damage to the connector, use minimal force when inserting a SIM.  
7. Replace the battery.  
NOTE: HP Mobile Broadband is disabled if the battery is not replaced.  
8. Reconnect external power and external devices.  
9. Turn on the computer.  
Removing a SIM  
NOTE: To identify the SIM slot location, refer to the Getting Started guide.  
1. Shut down the computer. If you are not sure whether the computer is off or in Hibernation, turn  
the computer on by pressing the power button. Then shut down the computer through the  
operating system.  
2. Close the display.  
3. Disconnect all external devices connected to the computer.  
4. Unplug the power cord from the AC outlet.  
5. Remove the battery.  
6. Press in on the SIM, and then remove it from the slot.  
7. Replace the battery.  
8. Reconnect external power and external devices.  
9. Turn on the computer.  
Using GPS (select models only)  
Your computer may be equipped with a Global Positioning System (GPS). GPS satellites deliver  
location, speed, and direction information to GPS-equipped systems.  
For more information, refer to the HP GPS and Location software Help.  
Using GPS (select models only)  
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Using Bluetooth wireless devices  
A Bluetooth device provides short-range wireless communications that replace the physical cable  
connections that traditionally link electronic devices such as the following:  
Computers  
Phones  
Imaging devices (cameras and printers)  
Audio devices  
Mouse  
Bluetooth devices provide peer-to-peer capability that allows you to set up a personal area network  
(PAN) of Bluetooth devices. For information on configuring and using Bluetooth devices, refer to the  
Bluetooth software Help.  
Bluetooth and Internet Connection Sharing (ICS)  
HP does not recommend setting up one computer with Bluetooth as a host and using it as a gateway  
through which other computers may connect to the Internet. When two or more computers are  
connected using Bluetooth, and Internet Connection Sharing (ICS) is enabled on one of the  
computers, the other computers may not be able to connect to the Internet using the Bluetooth  
network.  
The strength of Bluetooth is in synchronizing information transfers between your computer and  
wireless devices including cellular phones, printers, cameras, and PDAs. The inability to consistently  
connect two or more computers to share the Internet through Bluetooth is a limitation of Bluetooth  
and the Windows operating system.  
Connecting to a wired network  
Using a modem (select models only)  
A modem must be connected to an analog telephone line using a 6-pin, RJ-11 modem cable  
(purchased separately). In some countries or regions, a specific modem cable adapter is also  
required. Jacks for digital PBX systems may resemble analog telephone jacks, but they are not  
compatible with the modem.  
WARNING! To reduce the risk of electric shock, fire, or damage to the equipment, do not plug a  
modem or telephone cable into the RJ-45 (network) jack.  
If the modem cable contains noise suppression circuitry (1), which prevents interference from TV and  
radio reception, orient the circuitry end of the cable (2) toward the computer.  
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Connecting a modem cable  
1. Plug the modem cable into the modem jack (1) on the computer.  
2. Plug the modem cable into the RJ-11 telephone wall jack (2).  
Connecting a country- or region-specific modem cable adapter  
Telephone jacks vary by country or region. To use the modem and the modem cable outside the  
country or region in which you purchased the computer, you must obtain a country- or region-specific  
modem cable adapter.  
To connect the modem to an analog telephone line that does not have an RJ-11 telephone jack,  
follow these steps:  
1. Plug the modem cable into the modem jack (1) on the computer.  
2. Plug the modem cable into the modem cable adapter (2).  
Connecting to a wired network  
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3. Plug the modem cable adapter (3) into the telephone wall jack.  
Selecting a location setting  
Viewing the current location selection  
To view the current location:  
1. Select Start > Control Panel.  
2. Click Clock, Language, and Region.  
3. Click Region and Language.  
4. Click the Location tab to display your location.  
Adding new locations when traveling  
On a new computer, the only location setting available to the modem is a location setting for the  
country or region in which you purchased the computer. As you travel to different countries or  
regions, set the internal modem to a location setting that meets the operating standards of the country  
or region in which you are using the modem.  
As you add new location settings, they are saved by the computer so that you can switch among  
settings at any time. You can add multiple location settings for any country or region.  
CAUTION: To reduce the risk of losing your home country or region settings, do not delete your  
current modem country or region settings. To enable modem use in other countries or regions while  
preserving your home country or region configuration, add a new configuration for each location in  
which you will use the modem.  
CAUTION: To reduce the risk of configuring the modem in a way that violates the  
telecommunications regulations and laws of the country or region you are visiting, select the country  
or region in which the computer is located. The modem may not function properly if the correct  
country or region selection is not made.  
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To add a new location:  
1. Select Start > Devices and Printers.  
2. Right-click the device that represents your computer, and click Modem settings.  
NOTE: You must set up an initial (current) location area code before you can view the Dialing  
Rules tab. If you do not have a location already set up, you are prompted to enter the location  
when you click Modem settings.  
3. Click the Dialing Rules tab.  
4. Click New. The New Location window opens.  
5. In the Location name box, type a name (such as home or work) for the new location setting.  
6. Select a country or region from the Country/region list. (If you select a country or region that is  
not supported by the modem, the country/region selection for USA or UK is displayed.)  
7. Enter the area code, a carrier code (if necessary), and the number for an outside line (if  
necessary).  
8. Next to Dial using, click Tone or Pulse.  
9. Click OK to save your new location setting.  
10. Do one of the following:  
To set your new location setting as the current location, click OK.  
To select another location setting as the current location setting, select your preference  
from the settings in the Location list, and then click OK.  
NOTE: You can use the preceding procedure to add location settings for places within  
your own country or region as well as in other countries or regions. For example, you could  
add a setting named “Work” that includes dialing rules for accessing an outside line.  
Connecting to a local area network (LAN) (select models only)  
Connecting to a local area network (LAN) requires an 8-pin, RJ-45 network cable (purchased  
separately). If the network cable contains noise suppression circuitry (1), which prevents interference  
from TV and radio reception, orient the circuitry end of the cable (2) toward the computer.  
To connect the network cable:  
1. Plug the network cable into the network jack (1) on the computer.  
Connecting to a wired network 11  
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2. Plug the other end of the network cable into a network wall jack (2) or router.  
WARNING! To reduce the risk of electric shock, fire, or damage to the equipment, do not plug a  
modem cable or telephone cable into an RJ-45 (network) jack.  
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3 Multimedia  
Your computer may include the following:  
One or two integrated speakers  
One or two integrated microphones  
Integrated webcam  
Preinstalled multimedia software  
Multimedia buttons or keys  
Using the media activity controls  
Depending on your computer model, you may have the following media activity controls that allow  
you to play, pause, fast forward, or rewind a media file:  
Media buttons  
Media hotkeys (specific keys pressed in combination with the fn key)  
Media action keys  
Refer to the Getting Started guide for information about your computer's media activity controls.  
Audio  
Your computer provides a variety of audio-related opportunities:  
Play music.  
Record sound.  
Download music from the Internet.  
Create multimedia presentations.  
Transmit sound and images with instant messaging programs.  
Stream radio programs.  
Create (burn) audio CDs using the installed optical drive (select models only) or on an optional  
external optical drive (purchased separately).  
Using the media activity controls 13  
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Adjusting the volume  
Depending on your computer model, you can adjust the volume using the following:  
Volume buttons  
Volume hotkeys (specific keys pressed in combination with the fn key)  
Volume keys  
WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones,  
earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety and  
Environmental Notices.  
NOTE: Volume can also be controlled through the operating system and some programs.  
NOTE: Refer to the Getting Started guide for information on what type of volume controls your  
computer has.  
Checking audio functions on the computer  
NOTE: For best results when recording, speak directly into the microphone and record sound in a  
setting free of background noise.  
To check the audio functions on your computer, follow these steps:  
1. Select Start > Control Panel > Hardware and Sound > Sound.  
2. When the Sound window opens, click the Sounds tab. Under Program Events, select any sound  
event, such as a beep or alarm, and click the Test button.  
You should hear sound through the speakers or through connected headphones.  
To check the recording functions on your computer, follow these steps:  
1. Select Start > All Programs > Accessories > Sound Recorder.  
2. Click Start Recording and speak into the microphone. Save the file to your desktop.  
3. Open a multimedia program and play back the sound.  
To confirm or change the audio settings on your computer, select Start > Control Panel > Hardware  
and Sound > Sound.  
Webcam (select models only)  
Some computers include an integrated webcam, located at the top of the display. With the  
preinstalled software, you can use the webcam to take a photo or record a video. You can preview  
and save the photo or video recording.  
The webcam software enables you to experiment with the following features:  
Capturing and sharing video  
Streaming video with instant message software  
Taking still photos  
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For information on how to access the webcam, refer to the Getting Started guide. For information on  
using the webcam, select Start > Help and Support.  
Video  
Your computer may have one or more of the following external video ports:  
VGA  
DisplayPort  
HDMI  
VGA  
The external monitor port, or VGA port, is an analog display interface that connects an external VGA  
display device such as an external VGA monitor or a VGA projector to the computer.  
To connect a VGA display device, connect the device cable to the external monitor port.  
NOTE: For product-specific instructions on switching the screen image, refer to your Getting  
Started guide.  
DisplayPort  
The DisplayPort connects a digital display device such as a high-performance monitor or projector.  
The DisplayPort delivers higher performance than the VGA external monitor port and improves digital  
connectivity.  
Video 15  
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To connect a digital display device, connect the device cable to the DisplayPort.  
NOTE: For product-specific instructions on switching the screen image, refer to your Getting  
Started guide.  
HDMI  
The HDMI (High Definition Multimedia Interface) port connects the computer to an optional video or  
audio device, such as a high-definition television, or to any compatible digital or audio component.  
NOTE: To transmit video and/or audio signals through the HDMI port, you need an HDMI cable  
(purchased separately).  
One HDMI device can be connected to the HDMI port on the computer. The information displayed on  
the computer screen can be simultaneously displayed on the HDMI device.  
To connect a video or audio device to the HDMI port:  
1. Connect one end of the HDMI cable to the HDMI port on the computer.  
2. Connect the other end of the cable to the video device, and then refer to the device  
manufacturer’s instructions for additional information.  
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NOTE: For product-specific instructions on switching the screen image, refer to your Getting Started  
guide.  
Configuring audio for HDMI  
To configure HDMI audio, first connect an audio or video device, such as a high-definition TV, to the  
HDMI port on your computer. Then configure the default audio playback device as follows:  
1. Right-click the Speakers icon in the notification area, at the far right of the taskbar, and then  
click Playback devices.  
2. On the Playback tab, click either Digital Output or Digital Output Device (HDMI).  
3. Click Set Default, and then click OK.  
To return audio to the computer speakers, follow these steps:  
1. Right-click the Speakers icon in the notification area, at the far right of the taskbar, and then  
click Playback devices.  
2. On the Playback tab, click Speakers.  
3. Click Set Default, and then click OK.  
Intel Wireless Display (select models only)  
Intel® Wireless Display allows you to share your computer content wirelessly on your TV. To  
experience wireless display, a wireless TV adapter (purchased separately) and an Intel graphics card  
are required. Content that asserts output protection, such as Blu-ray discs, will not play on Intel  
Wireless Display. For details about using the wireless TV adapter, refer to the manufacturer's  
instructions.  
NOTE: Be sure that wireless is enabled on your computer before using the wireless display.  
Using CyberLink PowerDVD (select models only)  
CyberLink PowerDVD turns your computer into a mobile entertainment center. With CyberLink  
PowerDVD, you can enjoy music CDs and DVD and Blu-ray Disc (BD) movies. You can also manage  
and edit your photo collections.  
To start CyberLink PowerDVD, select Start > All Programs > CyberLink PowerDVD, and then  
click CyberLink PowerDVD.  
For more information on using CyberLink PowerDVD, refer to the PowerDVD software Help.  
Using CyberLink PowerDVD (select models only) 17  
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4 Power management  
NOTE: A computer may have a power button or a power switch. The term power button is used  
throughout this guide to refer to both types of power controls.  
Shutting down the computer  
CAUTION: Unsaved information is lost when the computer shuts down.  
The Shut down command closes all open programs, including the operating system, and then turns  
off the display and computer.  
Shut down the computer under any of the following conditions:  
When you need to replace the battery or access components inside the computer  
When you are connecting an external hardware device that does not connect to a USB or video  
port  
When the computer will be unused and disconnected from external power for an extended  
period  
Although you can shut down the computer with the power button, the recommended procedure is to  
use the Windows Shut down command:  
NOTE: If the computer is in the Sleep state or in Hibernation, you must first exit Sleep or  
Hibernation before shutdown is possible.  
1. Save your work and close all open programs.  
2. Select Start > Shut down.  
NOTE: If you have been registered to a network domain, the button you click is called Shut  
Down instead of Turn Off Computer.  
If the computer is unresponsive and you are unable to use the preceding shutdown procedures, try  
the following emergency procedures in the sequence provided:  
Press ctrl+alt+delete, and then click the Power button.  
Press and hold the power button for at least 5 seconds.  
Disconnect the computer from external power and remove the battery.  
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Setting power options  
Using power-saving states  
The computer has two power-saving states that are enabled at the factory: Sleep and Hibernation.  
When Sleep is initiated, the power lights blink and the screen clears. Your work is saved to memory,  
letting you exit Sleep faster than exiting Hibernation. If the computer is in the Sleep state for an  
extended period or if the battery reaches a critical battery level while in the Sleep state, the computer  
initiates Hibernation.  
When Hibernation is initiated, your work is saved to a hibernation file on the hard drive and the  
computer turns off.  
CAUTION: To reduce the risk of possible audio and video degradation, loss of audio or video  
playback functionality, or loss of information, do not initiate Sleep or Hibernation while reading from or  
writing to a disc or an external media card.  
NOTE: You cannot initiate any type of networking connection or perform any computer functions  
while the computer is in the Sleep state or in Hibernation.  
Initiating and exiting Sleep  
The system is set at the factory to initiate Sleep after a period of inactivity when running on battery  
power or on external power.  
Power settings and timeouts can be changed using Power Options in Windows® Control Panel.  
With the computer on, you can initiate Sleep in any of the following ways:  
Briefly press the power button.  
Close the display.  
Select Start, click the arrow next to the Shut down button, and then click Sleep.  
To exit Sleep:  
Briefly press the power button.  
If the display is closed, open the display.  
Press a key on the keyboard.  
Tap or swipe the TouchPad.  
When the computer exits Sleep, the power lights turn on and your work returns to the screen where  
you stopped working.  
NOTE: If you have set a password to be required on wakeup, you must enter your Windows  
password before your work will return to the screen.  
Initiating and exiting Hibernation  
The system is set at the factory to initiate Hibernation after a period of inactivity when running on  
battery power or on external power, or when the battery reaches a critical battery level.  
Power settings and timeouts can be changed in Windows Control Panel.  
Setting power options 19  
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To initiate Hibernation:  
Select Start, click the arrow next to the Shut down button, and then click Hibernate.  
To exit Hibernation:  
Briefly press the power button.  
The power lights turn on and your work returns to the screen where you stopped working.  
NOTE: If you have set a password to be required on wakeup, you must enter your Windows  
password before your work will return to the screen.  
Using the power meter  
The power meter is located in the notification area, at the far right of the taskbar. The power meter  
allows you to quickly access power settings and view the remaining battery charge.  
To display the percentage of remaining battery charge and the current power plan, move the  
pointer over the power meter icon.  
To access Power Options, or to change the power plan, click the power meter icon and select an  
item from the list.  
Different power meter icons indicate whether the computer is running on battery or external power.  
The icon also displays a message if the battery has reached a low or critical battery level.  
Using power plans  
A power plan is a collection of system settings that manages how the computer uses power. Power  
plans can help you conserve power or maximize performance.  
Viewing the current power plan  
Use any of the following methods:  
Click the power meter icon in the notification area, at the far right of the taskbar.  
Select Start > Control Panel > System and Security > Power Options.  
Selecting a different power plan  
Use any of the following methods:  
Click the power meter icon in the notification area, and then select a power plan from the list.  
Select Start > Control Panel > System and Security > Power Options, and then select an  
item from the list.  
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Customizing power plans  
To customize a power plan:  
1. Click the power meter icon in the notification area, and then click More power options.  
– or –  
Select Start > Control Panel > System and Security > Power Options.  
2. Select a power plan, and then click Change plan settings.  
3. Change the settings as needed.  
4. To change additional settings, click Change advanced power settings and make your  
changes.  
Setting password protection on wakeup  
To set the computer to prompt for a password when the computer exits Sleep or Hibernation, follow  
these steps:  
1. Select Start > Control Panel > System and Security > Power Options.  
2. In the left pane, click Require a password on wakeup.  
3. Click Change Settings that are currently unavailable.  
4. Click Require a password (recommended).  
NOTE: If you need to create a user account password or change your current user account  
password, click Create or change your user account password, and then follow the on-  
screen instructions. If you do not need to create or change a user account password, go to step  
5.  
5. Click Save changes.  
Using HP Power Manager (select models only)  
Power Manager allows you to select a power plan to optimize your computer's power consumption  
and battery charge. The following power plans are available:  
Power saver  
HP Recommended  
High performance  
To start Power Manager when Windows is running:  
Select Start > All Programs > HP > HP Power Manager.  
Using HP Power Manager (select models only) 21  
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Using battery power  
When a charged battery is in the computer and the computer is not plugged into external power, the  
computer runs on battery power. When the computer is plugged into external AC power, the  
computer runs on AC power.  
If the computer contains a charged battery and is running on external AC power, the computer  
switches to battery power if the AC adapter is disconnected from the computer.  
NOTE: When you disconnect AC power, the display brightness is automatically decreased to save  
battery life. For information on increasing or decreasing display brightness, refer to the Getting  
Started guide.  
You can keep a battery in the computer or in storage, depending on how you work. Keeping the  
battery in the computer whenever the computer is plugged into AC power charges the battery and  
also protects your work in case of a power outage. However, a battery in the computer slowly  
discharges when the computer is off and unplugged from external power.  
WARNING! To reduce potential safety issues, use only the battery provided with the computer, a  
replacement battery provided by HP, or a compatible battery purchased from HP.  
Computer battery life varies, depending on power management settings, programs running on the  
computer, display brightness, external devices connected to the computer, and other factors.  
Finding battery information  
Help and Support provides the following tools and information about the battery:  
Battery Check tool to test battery performance  
Information on calibration, power management, and proper care and storage to maximize battery  
life  
Information on battery types, specifications, life cycles, and capacity  
To access battery information:  
Select Start > Help and Support > Learn > Power Plans: Frequently Asked Questions.  
Using Battery Check  
Battery Check in Help and Support provides information on the status of the battery installed in the  
computer.  
To run Battery Check:  
1. Connect the AC adapter to the computer.  
NOTE: The computer must be connected to external power for Battery Check to work properly.  
2. Select Start > Help and Support > Troubleshoot > Power, Thermal and Mechanical.  
3. Click the Power tab, and then click Battery Check.  
Battery Check examines the battery and its cells to see if they are functioning properly, and then  
reports the results of the examination.  
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Displaying the remaining battery charge  
Move the pointer over the power meter icon in the notification area, at the far right of the taskbar.  
Maximizing battery discharge time  
Battery discharge time varies depending on the features you use while on battery power. Maximum  
discharge time gradually decreases as the battery storage capacity naturally degrades.  
Tips for maximizing battery discharge time:  
Lower the brightness on the display.  
Remove the battery from the computer when it is not being used or charged.  
Store the battery in a cool, dry location.  
Select the Power saver setting in Power Options.  
Managing low battery levels  
The information in this section describes the alerts and system responses set at the factory. Some  
low-battery alerts and system responses can be changed using Power Options in Windows Control  
Panel. Preferences set using Power Options do not affect lights.  
Identifying low battery levels  
When a battery that is the sole power source for the computer reaches a low or critical battery level,  
the following behavior occurs:  
The battery light (select models only) indicates a low or critical battery level.  
NOTE: For additional information about the battery light, refer to the Getting Started guide.  
– or –  
The power meter icon in the notification area shows a low or critical battery notification.  
NOTE: For additional information about the power meter, refer to Using the power meter  
The computer takes the following actions for a critical battery level:  
If Hibernation is enabled and the computer is on or in the Sleep state, the computer initiates  
Hibernation.  
If Hibernation is disabled and the computer is on or in the Sleep state, the computer remains  
briefly in the Sleep state, and then shuts down and loses any unsaved information.  
Using battery power 23  
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Resolving a low battery level  
Resolving a low battery level when external power is available  
Connect one of the following devices:  
AC adapter  
Optional docking or expansion device  
Optional power adapter purchased as an accessory from HP  
Resolving a low battery level when a charged battery is available  
1. Turn off the computer or initiate Hibernation.  
2. Replace the discharged battery with a charged battery.  
3. Turn on the computer.  
Resolving a low battery level when no power source is available  
Initiate Hibernation.  
Save your work and shut down the computer.  
Resolving a low battery level when the computer cannot exit Hibernation  
When the computer lacks sufficient power to exit Hibernation, follow these steps:  
1. Replace the discharged battery with a charged battery, or connect the AC adapter to the  
computer and to external power.  
2. Exit Hibernation by pressing the power button.  
Conserving battery power  
Select low power-use settings through Power Options in Windows Control Panel.  
Turn off wireless and local area network (LAN) connections and exit modem applications when  
you are not using them.  
Disconnect unused external devices that are not plugged into an external power source.  
Stop, disable, or remove any external media cards that you are not using.  
Decrease screen brightness.  
Before you leave your work, initiate Sleep or Hibernation, or shut down the computer.  
Storing a battery  
CAUTION: To reduce the risk of damage to a battery, do not expose it to high temperatures for  
extended periods of time.  
If a computer will be unused and unplugged from external power for more than 2 weeks, remove the  
battery and store it separately.  
To prolong the charge of a stored battery, place it in a cool, dry place.  
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NOTE: A stored battery should be checked every 6 months. If the capacity is less than 50 percent,  
recharge the battery before returning it to storage.  
Calibrate a battery before using it if it has been stored for one month or more.  
Disposing of a used battery  
WARNING! To reduce the risk of fire or burns, do not disassemble, crush, or puncture; do not short  
external contacts; do not dispose of in fire or water.  
Refer to the Regulatory, Safety and Environmental Notices for proper battery disposal.  
Replacing the battery  
In Windows 7, Battery Check in Help and Support notifies you to replace the battery when an internal  
cell is not charging properly or when the battery storage capacity has reached a weak condition. If the  
battery is possibly covered by an HP warranty, instructions include a warranty ID. A message refers  
you to the HP Web site for more information about ordering a replacement battery.  
Using external AC power  
NOTE: For information on connecting to AC power, refer to the Quick Setup poster provided in the  
computer box.  
External AC power is supplied through an approved AC adapter or an optional docking or expansion  
device.  
WARNING! To reduce potential safety issues, use only the AC adapter provided with the computer,  
a replacement AC adapter provided by HP, or a compatible AC adapter purchased from HP.  
Connect the computer to external AC power under any of the following conditions:  
WARNING! Do not charge the computer battery while you are onboard aircraft.  
When charging or calibrating a battery  
When installing or modifying system software  
When writing information to a CD, a DVD, or a BD (select models only)  
When running Disk Defragmenter  
When performing a backup or recovery  
When you connect the computer to external AC power, the following events occur:  
The battery begins to charge.  
If the computer is turned on, the power meter icon in the notification area changes appearance.  
When you disconnect external AC power, the following events occur:  
The computer switches to battery power.  
The display brightness is automatically decreased to save battery life.  
Using external AC power 25  
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Testing an AC adapter  
Test the AC adapter if the computer exhibits any of the following symptoms when it is connected to  
AC power:  
The computer does not turn on.  
The display does not turn on.  
The power lights are off.  
To test the AC adapter:  
1. Shut down the computer.  
2. Remove the battery from the computer.  
3. Connect the AC adapter to the computer, and then plug it into an AC outlet.  
4. Turn on the computer.  
If the power lights turn on, the AC adapter is working properly.  
If the power lights remain off, check the connection from the AC adapter to the computer  
and the connection from the AC adapter to the AC outlet to make sure the connections are  
secure.  
If the connections are secure and the power lights remain off, the AC adapter is not  
functioning and should be replaced.  
Contact HP Customer Support for information on obtaining a replacement AC power adapter.  
Using HP CoolSense (select models only)  
HP CoolSense  
gives you more control over your computer's thermal settings through the use of  
predefined modes that emphasize computer performance, temperature, and fan speed and noise.  
On—Configures the thermal settings to avoid temperature increases and make the computer  
feel cooler to the touch.  
Off—With CoolSense turned off, your computer will operate at peak performance, but this setting  
may result in higher temperature than in On mode.  
Auto (select models only)—Automatically detects whether the computer is stationary or mobile,  
and optimizes the thermal settings to match your usage environment. When the computer is  
stationary, HP CoolSense prioritizes performance and is set to Off mode. When the computer is  
mobile, HP CoolSense prioritizes temperature and is set to On mode.  
To change the cooling preferences, follow these steps:  
Select Start > Control Panel > Hardware and Sound > HP CoolSense.  
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5 External cards and devices  
Using Digital Media Slot cards (select models only)  
Optional digital cards provide secure data storage and convenient data sharing. These cards are  
often used with digital media–equipped cameras and PDAs as well as with other computers.  
To determine the digital card formats that are supported on your computer, refer to the Getting  
Started guide.  
Inserting a digital card  
CAUTION: To reduce the risk of damage to the digital card connectors, use minimal force to insert  
a digital card.  
1. Hold the card label-side up, with the connectors facing the computer.  
2. Insert the card into the Digital Media Slot, and then press in on the card until it is firmly seated.  
You will hear a sound when the device has been detected, and a menu of options may be  
displayed.  
Using Digital Media Slot cards (select models only) 27  
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Removing a digital card  
CAUTION: To reduce the risk of loss of data or an unresponsive system, use the following  
procedure to safely remove the digital card.  
1. Save your information and close all programs associated with the digital card.  
2. Click the remove hardware icon in the notification area, at the far right of the taskbar. Then  
follow the on-screen instructions.  
3. Press in on the card (1), and then remove it from the slot (2).  
NOTE: If the card does not eject, pull the card out of the slot.  
Using ExpressCards (select models only)  
An ExpressCard is a high-performance PC Card that is inserted into the ExpressCard slot.  
Configuring an ExpressCard  
Install only the software required for the card. If you are instructed by the ExpressCard manufacturer  
to install device drivers:  
Install only the device drivers for your operating system.  
Do not install additional software, such as card services, socket services, or enablers, that are  
supplied by the ExpressCard manufacturer.  
Inserting an ExpressCard  
CAUTION: To prevent damage to the computer and external media cards, do not insert a PC Card  
into an ExpressCard slot.  
CAUTION: To reduce the risk of damage to the connectors:  
Use minimal force when inserting an ExpressCard.  
Do not move or transport the computer when an ExpressCard is in use.  
The ExpressCard slot may contain a protective insert. To remove the insert:  
1. Press in on the insert (1) to unlock it.  
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2. Pull the insert out of the slot (2).  
To insert an ExpressCard:  
1. Hold the card label-side up, with the connectors facing the computer.  
2. Insert the card into the ExpressCard slot, and then press in on the card until it is firmly seated.  
You will hear a sound when the card has been detected, and a menu of options may be  
displayed.  
NOTE: The first time you connect an ExpressCard, a message in the notification area lets you  
know that the card is recognized by the computer.  
NOTE: To conserve power, stop or remove an ExpressCard when it is not in use.  
Removing an ExpressCard  
CAUTION: To reduce the risk of loss of data or an unresponsive system, use the following  
procedure to safely remove the ExpressCard.  
1. Save your information and close all programs associated with the ExpressCard.  
2. Click the remove hardware icon in the notification area, at the far right of the taskbar, and then  
follow the on-screen instructions.  
3. Release and remove the ExpressCard:  
a. Gently press in on the ExpressCard (1) to unlock it.  
b. Pull the ExpressCard out of the slot (2).  
Using ExpressCards (select models only) 29  
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Using smart cards (select models only)  
NOTE: The term smart card is used throughout this chapter to refer to both smart cards and Java™  
Cards.  
A smart card is a credit card-sized accessory that carries a microchip containing memory and a  
microprocessor. Like personal computers, some smart cards have an operating system to manage  
input and output, and they include security features to protect against tampering. Industry-standard  
smart cards are used with the smart card reader (select models only).  
A personal identification number (PIN) is needed to gain access to the contents of the microchip. For  
more information about smart card security features, refer to Help and Support.  
Inserting a smart card  
1. Hold the card label-side up, and gently slide the card into the smart card reader until the card is  
seated.  
2. Follow the on-screen instructions for logging on to the computer using the smart card PIN.  
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Removing a smart card  
Grasp the edge of the smart card, and then pull it out of the smart card reader.  
Using a USB device  
Universal Serial Bus (USB) is a hardware interface that can be used to connect an optional external  
device, such as a USB keyboard, mouse, drive, printer, scanner, or hub.  
Some USB devices may require additional support software, which is usually included with the  
device. For more information about device-specific software, refer to the manufacturer's instructions.  
These instructions may be provided with the software, on disc, or on the manufacturer’s Web site.  
The computer has at least 1 USB port that supports USB 1.0, 1.1, 2.0, or 3.0 devices. Your computer  
may also have a powered USB port that provides power to an external device if it is used with a  
powered USB cable. An optional docking device or USB hub provides additional USB ports that can  
be used with the computer.  
Connecting a USB device  
CAUTION: To reduce the risk of damage to a USB connector, use minimal force to connect the  
device.  
Connect the USB cable for the device to the USB port.  
NOTE: The USB port on your computer may look slightly different from the illustration in this  
section.  
You will hear a sound when the device has been detected.  
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NOTE: The first time you connect a USB device, a message in the notification area lets you know  
that the device is recognized by the computer.  
Removing a USB device  
CAUTION: To reduce the risk of damage to a USB connector, do not pull on the cable to remove  
the USB device.  
CAUTION: To reduce the risk of loss of information or an unresponsive system, use the following  
procedure to safely remove the USB device.  
1. To remove a USB device, save your information and close all programs associated with the  
device.  
2. Click the remove hardware icon in the notification area, at the far right of the taskbar, and then  
follow the on-screen instructions.  
3. Remove the device.  
Using 1394 devices (select models only)  
IEEE 1394 is a hardware interface that connects a high-speed multimedia or data storage device to  
the computer. Scanners, digital cameras, and digital camcorders often require a 1394 connection.  
Some 1394 devices may require additional support software, which is usually included with the  
device. For more information about device-specific software, refer to the manufacturer's instructions.  
The 1394 port also supports IEEE 1394a devices.  
Connecting a 1394 device  
CAUTION: To reduce the risk of damage to a 1394 port connector, use minimal force to connect the  
device.  
To connect a 1394 device to the computer, connect the 1394 cable for the device to the 1394  
port.  
You will hear a sound when the device has been detected.  
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Removing a 1394 device  
CAUTION: To reduce the risk of loss of information or an unresponsive system, stop the 1394  
device before removing it.  
CAUTION: To reduce the risk of damage to a 1394 connector, do not pull on the cable to remove  
the 1394 device.  
1. To remove a 1394 device, save your information and close all programs associated with the  
device.  
2. Click the remove hardware icon in the notification area, at the far right of the taskbar, and then  
follow the on-screen instructions.  
3. Remove the device.  
Using an eSATA device (select models only)  
An eSATA port connects an optional high-performance eSATA component, such as an eSATA  
external hard drive.  
Some eSATA devices may require additional support software, which is usually included with the  
device. For more information about device-specific software, refer to the manufacturer's instructions.  
NOTE: The eSATA port also supports an optional USB device.  
Connecting an eSATA device  
CAUTION: To reduce the risk of damage to an eSATA port connector, use minimal force to connect  
the device.  
To connect an eSATA device to the computer, connect the eSATA cable for the device to the  
eSATA port.  
You will hear a sound when the device has been detected.  
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Removing an eSATA device  
CAUTION: To reduce the risk of damage to an eSATA connector, do not pull on the cable to  
remove the eSATA device.  
CAUTION: To reduce the risk of loss of information or an unresponsive system, use the following  
procedure to safely remove the device.  
1. To remove an eSATA device, save your information and close all programs associated with the  
device.  
2. Click the remove hardware icon in the notification area, at the far right of the taskbar, and then  
follow the on-screen instructions.  
3. Remove the device.  
Using optional external devices  
NOTE: For more information about required software and drivers, or to learn which computer port to  
use, refer to the manufacturer's instructions.  
To connect an external device to the computer:  
CAUTION: To reduce the risk of damage to the equipment when connecting a powered device, be  
sure that the device is turned off and the AC power cord is unplugged.  
1. Connect the device to the computer.  
2. If you are connecting a powered device, plug the device power cord into a grounded AC outlet.  
3. Turn on the device.  
To disconnect an unpowered external device, turn off the device, and then disconnect it from the  
computer. To disconnect a powered external device, turn off the device, disconnect it from the  
computer, and then unplug the AC power cord.  
Using optional external drives  
Removable external drives expand your options for storing and accessing information. A USB drive  
can be added by connecting the drive to a USB port on the computer.  
NOTE: HP external USB optical drives should be connected to the powered USB port on the  
computer.  
USB drives include the following types:  
1.44-megabyte diskette drive  
Hard drive module (a hard drive with an adapter attached)  
External optical drive (CD, DVD, and Blu-ray)  
MultiBay device  
Using the expansion port (select models only)  
The expansion port connects the computer to an optional docking or expansion device, so that  
additional ports and connectors can be used with the computer.  
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6 Drives  
Handling drives  
Drives are fragile computer components that must be handled with care. Refer to the following  
cautions before handling drives. Additional cautions are included with the procedures to which they  
apply.  
Observe these precautions:  
Before you move a computer that is connected to an external hard drive, initiate Sleep and allow  
the screen to clear, or properly disconnect the external hard drive.  
Before handling a drive, discharge static electricity by touching the unpainted metal surface of  
the drive.  
Do not touch the connector pins on a removable drive or on the computer.  
Handle a drive carefully; do not drop a drive or place items on it.  
Before removing or inserting a drive, shut down the computer. If you are unsure whether the  
computer is off, in the Sleep state, or in Hibernation, turn the computer on, and then shut it down  
through the operating system.  
Do not use excessive force when inserting a drive into a drive bay.  
Do not type on the keyboard or move the computer while an optical drive is writing to a disc. The  
write process is sensitive to vibration.  
When the battery is the only source of power, be sure that the battery is sufficiently charged  
before writing to media.  
Avoid exposing a drive to temperature or humidity extremes.  
Avoid exposing a drive to liquids. Do not spray the drive with cleaning products.  
Remove media from a drive before removing the drive from the drive bay, or traveling with,  
shipping, or storing a drive.  
If a drive must be mailed, place the drive in a bubble-pack mailer or other suitable protective  
packaging and label the package “FRAGILE.”  
Avoid exposing a drive to magnetic fields. Security devices with magnetic fields include airport  
walk-through devices and security wands. Airport conveyer belts and similar security devices  
that check carry-on baggage use X-rays instead of magnetism and do not damage drives.  
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Using hard drives  
Improving hard drive performance  
Using Disk Defragmenter  
As you use the computer, files on the hard drive become fragmented. Disk Defragmenter  
consolidates the fragmented files and folders on the hard drive so that the system can run more  
efficiently.  
NOTE: It is not necessary to run Disk Defragmenter on solid-state drives.  
After you start Disk Defragmenter, it works without supervision. Depending on the size of your hard  
drive and the number of fragmented files, Disk Defragmenter may take more than an hour to  
complete. You may want to set it to run during the night or at another time when you do not need  
access to your computer.  
HP recommends defragmenting your hard drive at least once a month. You may set Disk  
Defragmenter to run on a monthly schedule, but you can defragment your computer manually at any  
time.  
To run Disk Defragmenter:  
1. Connect the computer to AC power.  
2. Select Start > All Programs > Accessories > System Tools > Disk Defragmenter.  
3. Click Defragment disk.  
NOTE: Windows includes the User Account Control feature to improve the security of your  
computer. You may be prompted for your permission or password for tasks such as installing  
software, running utilities, or changing Windows settings. Refer to Help and Support for more  
information.  
For additional information, access the Disk Defragmenter software Help.  
Using Disk Cleanup  
Disk Cleanup searches the hard drive for unnecessary files that you can safely delete to free up disk  
space and help the computer to run more efficiently.  
To run Disk Cleanup:  
1. Select Start > All Programs > Accessories > System Tools > Disk Cleanup.  
2. Follow the on-screen instructions.  
Using HP ProtectSmart Hard Drive Protection (select models only)  
HP ProtectSmart Hard Drive Protection protects a hard drive by parking the drive and halting data  
requests under either of the following conditions:  
You drop the computer.  
You move the computer with the display closed while the computer is running on battery power.  
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A short time after the end of one of these events, HP ProtectSmart Hard Drive Protection returns the  
hard drive to normal operation.  
NOTE: Because solid-state drives (SSD) lack moving parts, HP ProtectSmart Hard Drive Protection  
is unnecessary.  
NOTE: Hard drives in the primary hard drive bay or in the secondary hard drive bay are protected  
by HP ProtectSmart Hard Drive Protection. Hard drives connected to USB ports are not covered by  
HP ProtectSmart Hard Drive Protection.  
For more information, refer to the HP ProtectSmart Hard Drive Protection software Help.  
Identifying HP ProtectSmart Hard Drive Protection status  
The drive light on the computer changes color to show that a drive in the primary hard drive bay or a  
drive in the secondary hard drive bay (select models only) is parked. To determine whether drives are  
currently protected or whether a drive is parked, select Start > Control Panel > Hardware and  
Sound > Windows Mobility Center:  
If HP ProtectSmart Hard Drive Protection is enabled, a green check mark is superimposed over  
the hard drive icon.  
If HP ProtectSmart Hard Drive Protection is disabled, a red X is superimposed over the hard  
drive icon.  
If the drives are parked, a yellow moon is superimposed over the hard drive icon.  
The icon in the Mobility Center may not show the most up-to-date status for the drive. For immediate  
updates after a change in status, you need to enable the notification area icon.  
To enable the notification area icon:  
1. Select Start > Control Panel > Hardware and Sound > HP ProtectSmart Hard Drive  
Protection.  
NOTE: If prompted by User Account Control, click Yes.  
2. On the Icon in System Tray row, click Show.  
3. Click OK.  
Managing power with a parked hard drive  
If HP ProtectSmart Hard Drive Protection has parked the drive, the computer behaves in the following  
ways:  
The computer will not shut down.  
The computer will not initiate Sleep or Hibernation, except as described in the following Note.  
NOTE: If the computer is running on battery power and reaches a critical battery level, HP  
ProtectSmart Hard Drive Protection allows the computer to initiate Hibernation.  
Before you move the computer, HP recommends that you either shut it down or initiate Sleep or  
Hibernation.  
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Using HP ProtectSmart Hard Drive Protection software  
The HP ProtectSmart Hard Drive Protection software can be enabled or disabled by an Administrator.  
NOTE: Depending on your user privileges, you may be unable to enable or disable HP  
ProtectSmart Hard Drive Protection. Privileges for non-Administrator users can be changed by  
members of an Administrator group.  
To open the software and change settings, follow these steps:  
1. In Mobility Center, click the hard drive icon to open the HP ProtectSmart Hard Drive Protection  
window.  
– or –  
Select Start > Control Panel > Hardware and Sound > HP ProtectSmart Hard Drive  
Protection.  
NOTE: If prompted by User Account Control, click Yes.  
2. Click the appropriate button to change settings.  
3. Click OK.  
Using optical drives (select models only)  
Optical drives include the following:  
CD  
DVD  
Blu-ray (BD)  
Identifying the installed optical drive  
Select Start > Computer.  
A list of all the devices installed in your computer, including your optical drive, is displayed.  
Inserting an optical disc  
Tray load  
1. Turn on the computer.  
2. Press the release button (1) on the drive bezel to release the disc tray.  
3. Pull out the tray (2).  
4. Hold the disc by the edges to avoid touching the flat surfaces and position the disc label-side up  
over the tray spindle.  
NOTE: If the tray is not fully accessible, tilt the disc carefully to position it over the spindle.  
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5. Gently press the disc (3) down onto the tray spindle until the disc snaps into place.  
6. Close the disc tray.  
NOTE: After you insert a disc, a short pause is normal. If you have not selected a media player, an  
AutoPlay dialog box opens. It prompts you to select how you want to use the media content.  
Slot load  
CAUTION: Do not insert 8-cm optical discs into a slot load optical drive. It may cause damage to  
the optical drive.  
1. Turn on the computer.  
2. Hold the disc by the edges to avoid touching the flat surfaces and position the disc label-side up.  
3. Gently slide the disc into the slot load optical drive.  
Removing an optical disc  
Tray load  
There are 2 ways to remove a disc, depending on whether the disc tray opens normally or not.  
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When the disc tray opens normally  
1. Press the release button (1) on the drive bezel to release the disc tray, and then gently pull out  
the tray (2) until it stops.  
2. Remove the disc (3) from the tray by gently pressing down on the spindle while lifting the outer  
edges of the disc. Hold the disc by the edges and avoid touching the flat surfaces.  
NOTE: If the tray is not fully accessible, tilt the disc carefully as you remove it.  
3. Close the disc tray and place the disc in a protective case.  
When the disc tray fails to open normally  
1. Insert the end of a paper clip (1) into the release access in the front bezel of the drive.  
2. Press in gently on the paper clip until the tray is released, and then pull out the tray (2) until it  
stops.  
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3. Remove the disc (3) from the tray by gently pressing down on the spindle while lifting the outer  
edges of the disc. Hold the disc by the edges and avoid touching the flat surfaces.  
NOTE: If the tray is not fully accessible, tilt the disc carefully as you remove it.  
4. Close the disc tray and place the disc in a protective case.  
Slot load  
1. Press the release button (1) next to the drive.  
2. Remove the disc (2) by holding it by the edges and avoid touching the flat surfaces.  
3. Place the disc in a protective case.  
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Sharing optical drives  
Although your computer may not have an integrated optical drive, you can access software and data,  
and install applications, by sharing an optical drive connected to another computer in your network.  
Sharing drives is a feature of the Windows operating system that allows a drive on one computer to  
be accessible to other computers on the same network.  
NOTE: You must have a network set up in order to share an optical drive; refer to Networking  
(select models only) on page 2 for additional information on setting up a network.  
NOTE: Some discs, such as DVD movies and game discs, may be copy-protected and therefore  
unusable through DVD or CD drive sharing.  
To share an optical drive:  
1. From the computer with the optical drive you are sharing, select Start > Computer.  
2. Right-click the optical drive you want to share, and click Properties.  
3. Select the Sharing tab > Advanced Sharing.  
4. Select the Share this folder check box.  
5. Type a name for the optical drive in the Share name text box.  
6. Click Apply, and then click OK.  
7. To view the shared optical drive:  
Select Start > Control Panel > Network and Internet > Network and Sharing Center.  
Using RAID (select models only)  
Redundant Arrays of Independent Disks (RAID) technology allows a computer to use two or more  
hard disks at the same time. RAID treats multiple drives as one contiguous drive, either through  
hardware or software settings. If multiple disks are set up to work together in this fashion, they are  
referred to as a RAID array.  
For additional information about RAID, refer to the HP Web site at http://www.hp.com/support.  
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7 Security  
Protecting the computer  
Standard security features provided by the Windows® operating system and the non-Windows Setup  
Utility (BIOS) can protect your personal settings and data from a variety of risks.  
NOTE: Security solutions are designed to act as deterrents, but they may not deter software attacks  
or prevent the computer from being mishandled or stolen.  
NOTE: Before you send your computer for service, back up and delete confidential files, and  
remove all password settings.  
NOTE: Some features listed in this chapter may not be available on your computer.  
Computer risk  
Security feature  
Unauthorized use of the computer  
QuickLock (select models only)  
Power-on password  
Fingerprint reader  
Computer viruses  
Antivirus software  
Unauthorized access to data  
Firewall software  
Windows updates  
File encryption  
Unauthorized access to Setup Utility (BIOS) settings and  
other system identification information  
Administrator password  
Ongoing or future threats to the computer  
Unauthorized access to a Windows user account  
Unauthorized removal of the computer  
Critical security updates from Microsoft  
User password  
Security cable slot (used with an optional security cable)  
Using passwords  
A password is a group of characters that you choose to secure your computer information. Several  
types of passwords can be set, depending on how you want to control access to your information.  
Passwords can be set in Windows or in the non-Windows Setup Utility (BIOS) that is preinstalled on  
the computer.  
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NOTE: To reduce the risk of being locked out of the computer, record each password and store it in  
a secure place.  
You can use the same password for a Setup Utility (BIOS) feature and for a Windows security  
feature. You can also use the same password for more than one Setup Utility (BIOS) feature.  
For additional information about Windows passwords, such as screen-saver passwords, select Start  
> Help and Support.  
Setting passwords in Windows  
Password  
Function  
Administrator password  
Protects administrator-level access to computer contents.  
NOTE: This password cannot be used to access Setup  
Utility (BIOS) contents.  
User password  
Protects access to a Windows user account. It also protects  
access to the computer contents and must be entered when  
you exit Sleep or Hibernation.  
QuickLock (select models only)  
Protects your information by displaying the operating system  
Log On window. While the Log On window is displayed, the  
computer cannot be accessed until a Windows user  
password or a Windows administrator password is entered.  
After you set a user or administrator password, follow these  
steps:  
1. Initiate QuickLock.  
2. Exit QuickLock by entering your Windows user or  
administrator password.  
Setting passwords in Setup Utility (BIOS)  
Password  
Function  
Administrator password*  
Protects access to Setup Utility (BIOS).  
After this password is set, it must be entered each time  
you access Setup Utility (BIOS).  
CAUTION: If you forget your administrator password, you  
cannot access Setup Utility (BIOS).  
NOTE: The administrator password can be used in place of  
the power-on password.  
NOTE: Your administrator password is not interchangeable  
with an administrator password set in Windows, nor is it  
displayed as it is set, entered, changed, or deleted.  
NOTE: If you enter the power-on password at the first  
password check before the “Press the ESC key for Startup  
Menu” message is displayed, you must enter the  
administrator password to access Setup Utility (BIOS).  
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Password  
Function  
Power-on password*  
Protects access to the computer contents.  
After this password is set, it must be entered each time  
you turn on or restart the computer, or exit Hibernation.  
CAUTION: If you forget your power-on password, you  
cannot turn on or restart the computer, or exit Hibernation.  
NOTE: The administrator password can be used in place of  
the power-on password.  
NOTE: A power-on password is not displayed as it is set,  
entered, changed, or deleted.  
*For details about each of these passwords, refer to the following topics.  
Managing an administrator password  
To set, change, or delete this password, follow these steps:  
1. Open Setup Utility (BIOS) by turning on or restarting the computer. While the “Press the ESC  
key for Startup Menu” message is displayed in the lower-left corner of the screen, press esc.  
When the Startup Menu is displayed, press f10.  
2. Use the arrow keys to select Security > Administrator Password, and then press enter.  
To set an administrator password, type your password in the Enter New Password and  
Confirm New Password fields, and then press enter.  
To change an administrator password, type your current password in the Enter Current  
Password field, type a new password in the Enter New Password and Confirm New  
Password fields, and then press enter.  
To delete an administrator password, type your current password in the Enter Password  
field, and then press enter 4 times.  
3. To save your changes and exit Setup Utility (BIOS), use the arrow keys to select Exit > Exit  
Saving Changes.  
Your changes take effect when the computer restarts.  
Entering an administrator password  
At the Enter Password prompt, type your administrator password, and then press enter. After 3  
unsuccessful attempts to enter the administrator password, you must restart the computer and try  
again.  
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Managing a power-on password  
To set, change, or delete this password, follow these steps:  
1. Open Setup Utility (BIOS) by turning on or restarting the computer. While the “Press the ESC  
key for Startup Menu” message is displayed in the lower-left corner of the screen, press esc.  
When the Startup Menu is displayed, press f10.  
2. Use the arrow keys to select Security > Power-On Password, and then press enter.  
To set a power-on password, type your password in the Enter New Password and  
Confirm New Password fields, and then press enter.  
To change a power-on password, type your current password in the Enter Current  
Password field, type a new password in the Enter New Password and Confirm New  
Password fields, and then press enter.  
To delete a power-on password, type your current password in the Enter Current  
Password field, and then press enter 4 times.  
3. To save your changes and exit Setup Utility (BIOS), use the arrow keys to select Exit > Exit  
Saving Changes.  
Your changes take effect when the computer restarts.  
Entering a power-on password  
At the Enter Password prompt, type your password, and then press enter. After 3 unsuccessful  
attempts to enter the password, you must restart the computer and try again.  
Using antivirus software  
When you use the computer to access e-mail, a network, or the Internet, you potentially expose it to  
computer viruses. Computer viruses can disable the operating system, programs, or utilities, or cause  
them to function abnormally.  
Antivirus software can detect most viruses, destroy them, and, in most cases, repair any damage they  
have caused. To provide ongoing protection against newly discovered viruses, antivirus software  
must be kept up to date.  
An antivirus program may be preinstalled on your computer and may include a trial offer. It is strongly  
recommended that you upgrade the trial offer or purchase the antivirus program of your choice in  
order to fully protect your computer.  
For more information about computer viruses, type viruses in the Search box in Help and Support.  
Using firewall software  
Firewalls are designed to prevent unauthorized access to a system or network. A firewall can be a  
software program you install on your computer and/or network, or it can be a solution made up of  
both hardware and software.  
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There are two types of firewalls to consider:  
Host-based firewalls—Software that protects only the computer it is installed on.  
Network-based firewalls—Installed between your DSL or cable modem and your home network  
to protect all the computers on the network.  
When a firewall is installed on a system, all data sent to and from the system is monitored and  
compared with a set of user-defined security criteria. Any data that does not meet those criteria is  
blocked.  
Your computer or networking equipment may already have a firewall installed. If not, firewall software  
solutions are available.  
NOTE: Under some circumstances a firewall can block access to Internet games, interfere with  
printer or file sharing on a network, or block authorized e-mail attachments. To temporarily resolve the  
problem, disable the firewall, perform the task that you want to perform, and then reenable the  
firewall. To permanently resolve the problem, reconfigure the firewall.  
Installing critical security updates  
CAUTION: Microsoft sends out alerts regarding critical updates. To protect the computer from  
security breaches and computer viruses, install all critical updates from Microsoft as soon as you  
receive an alert.  
Updates to the operating system and other software may have become available after the computer  
left the factory. To be sure that all available updates are installed on the computer, observe these  
guidelines:  
Run Windows Update as soon as possible after you set up your computer. Use the update link  
at Start > All Programs > Windows Update.  
Run Windows Update monthly thereafter.  
Obtain updates to Windows and other Microsoft® programs, as they are released, from the  
Microsoft Web site and through the updates link in Help and Support.  
Installing an optional security cable  
NOTE: A security cable is designed to act as a deterrent, but it may not prevent the computer from  
being mishandled or stolen.  
NOTE: The security cable slot on your computer may look slightly different from the illustration in  
this section. Refer to the Getting Started guide for the location of the security cable slot on your  
computer.  
1. Loop the security cable around a secured object.  
2. Insert the key (1) into the cable lock (2).  
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3. Insert the cable lock into the security cable slot on the computer (3), and then lock the cable lock  
with the key.  
4. Remove the key and keep it in a safe place.  
Using the fingerprint reader (select models only)  
Integrated fingerprint readers are available on select computer models. In order to use the fingerprint  
reader, you must set up a user account with a password on the computer. This account allows you to  
log on to your computer with a swipe of a designated finger. You may also use the fingerprint reader  
to fill in password fields on Web sites and other programs that require a logon. Refer to the fingerprint  
software Help for instructions.  
After you create your fingerprint identity, you can set up a Single Sign On service that allows you to  
use your fingerprint scanner to create credentials for any application that requires a user name and  
password.  
Locating the fingerprint reader  
The fingerprint reader is a small metallic sensor that is located in one of the following areas of your  
computer:  
Near the bottom of the TouchPad  
On the right side of the keyboard  
On the upper-right side of the display  
On the left side of the display  
Depending on your computer model, the fingerprint reader may be oriented horizontally or vertically.  
Both orientations require that you swipe your finger perpendicular to the metallic sensor. Refer to the  
Getting Started guide for the location of the fingerprint reader on your computer.  
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8 Maintenance  
Cleaning your computer  
Cleaning the display  
CAUTION: To prevent permanent damage to the computer, never spray water, cleaning fluids, or  
chemicals on the display.  
To remove smudges and lint, frequently clean the display with a soft damp, lint-free cloth. If the  
screen requires additional cleaning, use premoistened antistatic wipes or an antistatic screen cleaner.  
Cleaning the TouchPad and keyboard  
Dirt and grease on the TouchPad can cause the pointer to jump around on the screen. To avoid this,  
clean the TouchPad with a damp cloth, and wash your hands frequently when using the computer.  
WARNING! To reduce the risk of electric shock or damage to internal components, do not use a  
vacuum cleaner attachment to clean the keyboard. A vacuum cleaner can deposit household debris  
on the keyboard surface.  
Clean the keyboard regularly to prevent keys from sticking, and to remove dust, lint, and particles that  
can become trapped beneath the keys. A can of compressed air with a straw extension can be used  
to blow air around and under the keys to loosen and remove debris.  
Updating programs and drivers  
HP recommends that you update your programs and drivers on a regular basis with the latest  
versions. Go to http://www.hp.com/support to download the latest versions. You can also register to  
receive automatic update notifications when they become available.  
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Using SoftPaq Download Manager  
HP SoftPaq Download Manager (SDM) is a tool that provides quick access to SoftPaq information  
without requiring the SoftPaq number. Using this tool, you can easily search for SoftPaqs, and then  
download and unpack them.  
SoftPaq Download Manager works by reading and downloading, from the HP FTP site, a published  
database file containing computer model and SoftPaq information. SoftPaq Download Manager  
allows you to specify one or more computer models to determine which SoftPaqs are available for  
download.  
SoftPaq Download Manager checks the HP FTP site for updates to the database and software. If  
updates are found, they are downloaded and applied automatically.  
SoftPaq Download Manager is available on the HP Web site. To use SoftPaq Download Manager to  
download SoftPaqs, you must first download and install the program. Go to the HP Web site at  
http://www.hp.com/go/sdm, and follow the instructions to download and install SoftPaq Download  
Manager.  
To download SoftPaqs:  
1. Select Start > All Programs > HP Software Setup > HP SoftPaq Download Manager.  
2. When SoftPaq Download Manager opens for the first time, a window is displayed asking if you  
want to show only software for the computer you are using or to show the software for all  
supported models. Select Show software for all supported models. If you have used HP  
SoftPaq Download Manager previously, go to Step 3.  
a. Select your operating system and language filters in the Configuration Options window. The  
filters limit the number of options that are listed in the Product Catalog pane. For example, if  
only Windows 7 Professional is selected in the operating system filter, the only operating  
system that is displayed in the Product Catalog is Windows 7 Professional.  
b. To add other operating systems, change the filter settings in the Configuration Options  
window. Refer to the HP SoftPaq Download Manager software Help for more information.  
3. In the left pane, click the plus sign (+) to expand the model list, and then select the model or  
models of the products you want to update.  
4. Click Find Available SoftPaqs to download a list of available SoftPaqs for the selected  
computer.  
5. Select from the list of available SoftPaqs, and then click Download Only if you have many  
SoftPaqs to download, because the SoftPaq selection and Internet connection speed determine  
how long the download process will take.  
If you want to download only one or two SoftPaqs and have a high-speed Internet connection,  
click Download & Unpack.  
6. Right-click Install SoftPaq in the SoftPaq Download Manager software to install the selected  
SoftPaqs on the computer.  
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9 Setup Utility (BIOS) and System  
Diagnostics  
Using Setup Utility (BIOS)  
Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and  
output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup  
Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the  
computer, and the amount of system and extended memory.  
NOTE: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the  
computer from operating properly.  
Starting Setup Utility (BIOS)  
To start Setup Utility (BIOS), follow these steps:  
1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup  
Menu” message is displayed at the bottom of the screen.  
2. Press f10 to enter Setup Utility (BIOS).  
Changing the language of Setup Utility (BIOS)  
1. Start Setup Utility (BIOS).  
2. Use the arrow keys to select System Configuration > Language, and then press enter.  
3. Use the arrow keys to select a language, and then press enter.  
4. When a confirmation prompt with your language selected is displayed, press enter.  
5. To save your change and exit Setup Utility (BIOS), use the arrow keys to select Exit > Exit  
Saving Changes, and then press enter.  
Your change takes effect immediately.  
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Navigating and selecting in Setup Utility (BIOS)  
To navigate and select in Setup Utility (BIOS), follow these steps:  
1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup  
Menu” message is displayed at the bottom of the screen.  
To select a menu or a menu item, use the tab key and the keyboard arrow keys and then  
press enter.  
To scroll up and down, use the up arrow key or the down arrow key.  
To close open dialog boxes and return to the main Setup Utility (BIOS) screen, press esc,  
and then follow the on-screen instructions.  
2. Press f10 to enter Setup Utility (BIOS).  
To exit Setup Utility (BIOS) menus, choose one of the following methods:  
To exit Setup Utility (BIOS) menus without saving your changes, press the esc key, and then  
follow the on-screen instructions.  
– or –  
Use the arrow keys to select Exit > Exit Discarding Changes, and then press enter.  
– or –  
To save your changes and exit Setup Utility (BIOS) menus, press f10, and then follow the on-  
screen instructions.  
– or –  
Use the arrow keys to select Exit > Exit Saving Changes, and then press enter.  
Your changes go into effect when the computer restarts.  
Displaying system information  
1. Start Setup Utility (BIOS).  
2. Select the Main menu. System information such as the system time and date, and identification  
information about the computer is displayed.  
3. To exit Setup Utility (BIOS) without changing any settings, use the arrow keys to select Exit >  
Exit Discarding Changes, and then press enter.  
Restoring factory settings in Setup Utility (BIOS)  
NOTE: Restoring defaults will not change the hard drive mode.  
To return all settings in Setup Utility (BIOS) to the values that were set at the factory, follow these  
steps:  
1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup  
Menu” message is displayed at the bottom of the screen.  
2. Press f10 to enter Setup Utility (BIOS).  
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3. Use the arrow keys to select Exit > Load Setup Defaults.  
4. Follow the on-screen instructions.  
5. To save your changes and exit, press f10, and then follow the on-screen instructions.  
– or –  
Use the arrow keys to select Exit > Exit Saving Changes, and then press enter.  
Your changes go into effect when the computer restarts.  
NOTE: Your password settings and security settings are not changed when you restore the factory  
settings.  
Exiting Setup Utility (BIOS)  
To exit Setup Utility (BIOS) and save your changes from the current session:  
If the Setup Utility (BIOS) menus are not visible, press esc to return to the menu display. Then  
use the arrow keys to select Exit > Exit Saving Changes, and then press enter.  
To exit Setup Utility (BIOS) without saving your changes from the current session:  
If the Setup Utility (BIOS) menus are not visible, press esc to return to the menu display. Then  
use the arrow keys to select Exit > Exit Discarding Changes, and then press enter.  
Updating the BIOS  
Updated versions of the BIOS may be available on the HP Web site.  
Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs.  
Some download packages contain a file named Readme.txt, which contains information regarding  
installing and troubleshooting the file.  
Determining the BIOS version  
To determine whether available BIOS updates contain later BIOS versions than those currently  
installed on the computer, you need to know the version of the system BIOS currently installed.  
BIOS version information (also known as ROM date and System BIOS) can be displayed by pressing  
fn+esc (if you are already in Windows) or by using Setup Utility (BIOS).  
1. Start Setup Utility (BIOS).  
2. Use the arrow keys to select Main.  
3. To exit Setup Utility (BIOS) without saving your changes, use the tab key and the arrow keys to  
select Exit > Exit Discarding Changes, and then press enter.  
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Downloading a BIOS update  
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download  
and install a BIOS update only when the computer is connected to reliable external power using the  
AC adapter. Do not download or install a BIOS update while the computer is running on battery  
power, docked in an optional docking device, or connected to an optional power source. During the  
download and installation, follow these instructions:  
Do not disconnect power from the computer by unplugging the power cord from the AC outlet.  
Do not shut down the computer or initiate Sleep or Hibernation.  
Do not insert, remove, connect, or disconnect any device, cable, or cord.  
1. Select Start > Help and Support > Maintain.  
2. Follow the on-screen instructions to identify your computer and access the BIOS update you  
want to download.  
3. At the download area, follow these steps:  
a. Identify the BIOS update that is later than the BIOS version currently installed on your  
computer. Make a note of the date, name, or other identifier. You may need this information  
to locate the update later, after it has been downloaded to your hard drive.  
b. Follow the on-screen instructions to download your selection to the hard drive.  
Make a note of the path to the location on your hard drive where the BIOS update is  
downloaded. You will need to access this path when you are ready to install the update.  
NOTE: If you connect your computer to a network, consult the network administrator before  
installing any software updates, especially system BIOS updates.  
BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the  
download is complete. If no instructions are displayed, follow these steps:  
1. Open Windows Explorer by selecting Start > Computer.  
2. Double-click your hard drive designation. The hard drive designation is typically Local Disk (C:).  
3. Using the hard drive path you recorded earlier, open the folder on your hard drive that contains  
the update.  
4. Double-click the file that has an .exe extension (for example, filename.exe).  
The BIOS installation begins.  
5. Complete the installation by following the on-screen instructions.  
NOTE: After a message on the screen reports a successful installation, you can delete the  
downloaded file from your hard drive.  
Using Setup Utility (BIOS) 55  
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Using System Diagnostics  
System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is  
functioning properly. Depending on your computer, the following diagnostic tests may be available in  
System Diagnostics:  
Start-up test—This test analyzes the main computer components that are required to start the  
computer.  
Run-in test—This test repeats the start-up test and checks for intermittent problems that the  
start-up test does not detect.  
Hard disk test—This test analyzes the physical condition of the hard drive, and then checks all  
data in every sector of the hard drive. If the test detects a damaged sector, it attempts to move  
the data to a good sector.  
Memory test—This test analyzes the physical condition of the memory modules. If it reports an  
error, replace the memory modules immediately.  
Battery test—This test analyzes the condition of the battery. If the battery fails the test, contact  
HP Customer Support to report the issue and purchase a replacement battery.  
You can also view system information and error logs in the System Diagnostics window.  
To start System Diagnostics:  
1. Turn on or restart the computer. While the “Press the ESC key for Startup Menu” message is  
displayed in the lower-left corner of the screen, press esc. When the Startup Menu is displayed,  
press f2.  
2. Click the diagnostic test you want to run, and then follow the on-screen instructions.  
NOTE: If you need to stop a diagnostics test while it is running, press esc.  
56 Chapter 9 Setup Utility (BIOS) and System Diagnostics  
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A Traveling with the computer  
For best results, follow these traveling and shipping tips:  
Prepare the computer for traveling or shipping:  
Back up your information.  
Remove all discs and all external media cards, such as digital cards.  
CAUTION: To reduce the risk of damage to the computer, damage to a drive, or loss of  
information, remove the media from a drive before removing the drive from a drive bay and  
before shipping, storing, or traveling with a drive.  
Turn off and then disconnect all external devices.  
Shut down the computer.  
Take along a backup of your information. Keep the backup separate from the computer.  
When traveling by air, carry the computer as hand luggage; do not check it in with the rest of  
your bags.  
CAUTION: Avoid exposing a drive to magnetic fields. Security devices with magnetic fields  
include airport walk-through devices and security wands. Airport conveyer belts and similar  
security devices that check carry-on baggage use X-rays instead of magnetism and do not  
damage drives.  
In-flight computer use is at the discretion of the airline. If you plan to use the computer during a  
flight, check with the airline in advance.  
If the computer will be unused and disconnected from external power for more than 2 weeks,  
remove the battery and store it separately.  
If you are shipping the computer or a drive, use suitable protective packaging and label the  
package “FRAGILE.”  
If the computer has a wireless device or an HP Mobile Broadband Module installed, such as an  
802.11b/g device, a Global System for Mobile Communications (GSM) device, or a General  
Packet Radio Service (GPRS) device, the use of these devices may be restricted in some  
environments. Such restrictions may apply onboard aircraft, in hospitals, near explosives, and in  
57  
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hazardous locations. If you are uncertain of the policy that applies to the use of a particular  
device, ask for authorization to use it before you turn it on.  
If you are traveling internationally, follow these suggestions:  
Check the computer-related customs regulations for each country or region on your  
itinerary.  
Check the power cord and adapter requirements for each location in which you plan to use  
the computer. Voltage, frequency, and plug configurations vary.  
WARNING! To reduce the risk of electric shock, fire, or damage to the equipment, do not  
attempt to power the computer with a voltage converter kit sold for appliances.  
58 Appendix A Traveling with the computer  
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B Troubleshooting resources  
Access Web site links and additional information about the computer through Help and Support.  
Select Start > Help and Support.  
NOTE: Some checkup and repair tools require an Internet connection. HP also provides  
additional tools that do not require an Internet connection.  
Contact HP Customer Support at http://www.hp.com/go/contactHP.  
NOTE: For worldwide support, click Contact HP worldwide on the left side of the page, or go  
Choose from the following types of support:  
Chat online with an HP technician.  
NOTE: When chat is not available in a particular language, it is available in English.  
E-mail HP Customer Support.  
Find HP Customer Support worldwide telephone numbers.  
Locate an HP service center.  
59  
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C Electrostatic Discharge  
Electrostatic discharge is the release of static electricity when two objects come into contact—for  
example, the shock you receive when you walk across the carpet and touch a metal door knob.  
A discharge of static electricity from fingers or other electrostatic conductors may damage electronic  
components. To prevent damage to the computer, damage to a drive, or loss of information, observe  
these precautions:  
If removal or installation instructions direct you to unplug the computer, unplug it after being  
properly grounded and before removing a cover.  
Keep components in their electrostatic-safe containers until you are ready to install them.  
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.  
Use nonmagnetic tools.  
Before handling components, discharge static electricity by touching an unpainted metal surface  
of the component.  
If you remove a component, place it in an electrostatic-safe container.  
If you need more information about static electricity or assistance with component removal or  
installation, contact Customer Support.  
60 Appendix C Electrostatic Discharge  
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Index  
Symbols/Numerics  
1394 cable, connecting 32  
1394 devices  
buttons  
media 13  
optical 34  
using 37  
power 18  
E
connecting 32  
volume 14  
electrostatic discharge 60  
entering a power-on password  
entering an administrator  
password 46  
defined 32  
removing 33  
C
cables  
1394 32  
A
AC adapter, testing 26  
action keys  
media 13  
volume 14  
administrator password  
creating 46  
eSATA 33  
USB 31  
eSATA cable, connecting 33  
eSATA devices  
checking audio functions 14  
computer, traveling 24, 57  
configuring audio for HDMI 17  
configuring ExpressCards 28  
connecting to a wired network  
connecting 33  
defined 33  
removing 34  
entering 46  
existing wireless network,  
managing 46  
connecting to an existing wireless  
network  
Connection Manager  
connecting to  
expansion port 34  
ExpressCard  
airport security devices 36  
antivirus software, using 47  
audio functions, checking 14  
conservation, power 24  
creating a wireless connection  
critical battery level 19, 23  
critical security updates,  
installing 48  
configuring 28  
defined 28  
inserting 28  
removing 29  
B
battery  
conserving power 24  
discharging 23  
displaying remaining charge  
removing insert 28  
external AC power, using 25  
external devices 34  
external drive 34  
external monitor port 15  
CyberLink PowerDVD 17  
D
disposing 25  
digital card  
low battery levels 23  
replacing 25  
storing 24  
inserting 27  
removing 28  
supported formats 27  
Disk Cleanup software 37  
Disk Defragmenter software 37  
DisplayPort, connecting 15  
drive light 38  
F
finding more information  
fingerprint reader  
locating 49  
Battery Check 22  
battery information, finding 22  
battery power 22  
battery temperature 24  
BIOS  
using 49  
firewall software 5, 47  
drive media 19  
drives  
G
GPS  
determining version 54  
downloading an update 55  
updating 54  
external 34  
handling 36  
Bluetooth device 2, 8  
hard 34  
Index 61  
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H
M
power switch 18  
power-on password  
creating 47  
hard drive  
maintenance  
external 34  
HP ProtectSmart Hard Drive  
Protection 37  
Disk Cleanup 37  
Disk Defragmenter 37  
managing a power-on password  
managing an administrator  
password 46  
media action keys 13  
media activity controls 13  
media hotkeys 13  
modems  
entering 47  
managing 47  
HDMI  
power-saving states 19  
PowerDVD 17  
protecting the computer 44  
protecting your wireless network  
configuring audio 17  
HDMI port, connecting 16  
Hibernation  
exiting 19  
initiated during critical battery  
level 23  
Q
QuickLock 44, 45  
initiating 19  
high-definition devices,  
connecting 16, 17  
connecting a modem cable  
connecting a modem cable  
R
adapter  
RAID 43  
readable media 19  
HP Connection Manager  
HP CoolSense 26  
selecting a location setting 10  
roaming to another network  
N
HP Mobile Broadband Module  
HP ProtectSmart Hard Drive  
Protection 37  
HP USB Ethernet Adapter,  
connecting 11  
network cable, connecting 11  
network icon  
S
security cable, installing 48  
security, wireless  
O
setting password protection on  
wakeup 21  
operating system controls  
optical disc  
hubs 31  
setting power options 19  
inserting 39  
I
setup of WLAN  
removing 40  
icons  
Setup Utility (BIOS)  
changing the language 52  
displaying system information  
optical drive 34  
optional external devices, using  
network  
wireless  
installing  
critical security updates 48  
optional security cable 48  
Intel Wireless Display 17  
P
exiting 54  
passwords  
navigating and selecting 53  
passwords set in 45  
restoring factory settings 53  
sharing optical drives 43  
shutdown 18  
set in Setup Utility (BIOS) 45  
set in Windows 45  
ports  
Internet connection setup  
J
DisplayPort 15  
expansion 34  
external monitor 15  
HDMI 16  
Java Card  
defined 30  
inserting 30  
removing 31  
SIM  
inserting  
removing  
Intel Wireless Display 17  
VGA 15  
Sleep  
exiting 19  
K
keys  
power  
initiating 19  
slot-load optical drive 40  
smart card  
media 13  
volume 14  
battery 22  
conserving 24  
options 19  
defined 30  
L
power button 18  
power meter 20  
power plans  
inserting 30  
removing 31  
SoftPaqs, downloading 51  
software  
lights, drive 38  
local area network (LAN)  
cable required 11  
connecting cable 11  
low battery level 23  
customizing 21  
selecting 20  
viewing current 20  
CyberLink PowerDVD 17  
Disk Cleanup 37  
62 Index  
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Disk Defragmenter 37  
HP Connection Manager  
HP ProtectSmart Hard Drive  
Protection 39  
wireless devices, turning on or  
off  
wireless encryption  
wireless network (WLAN)  
connecting to existing  
storing a battery 24  
switch, power 18  
system information, displaying 53  
equipment needed  
security  
writable media 19  
WWAN device  
T
temperature 24  
testing an AC adapter 26  
traveling with the computer 24,  
tray-load optical drive 39  
troubleshooting resources 59  
turning off the computer 18  
turning wireless devices on or off  
U
unresponsive system 18  
USB cable, connecting 31  
USB devices  
connecting 31  
description 31  
removing 32  
USB hubs 31  
using a modem  
using external AC power 25  
using passwords 44  
using power plans 20  
using power-saving states 19  
using the power meter 20  
V
VGA port, connecting 15  
video 15  
volume  
adjusting 14  
buttons 14  
keys 14  
W
webcam 14  
Windows, passwords set in 45  
wireless  
icons  
protecting  
set up  
wireless connection, creating  
Index 63  
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