800W
GENERATO
GEN800
INSTRUCTION MANUAL
Code: GEN800
Black
Magenta
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Edition: 06
Introduction
Description of symbols
Your new GMC power tool will more than satisfy
your expectations. It has been manufactured under
stringent GMC Quality Standards to meet superior
performance criteria.
The rating plate on your tool may show symbols.
These represent important information about the
product or instructions on its use.
Wear hearing protection.
Wear eye protection.
Wear breathing protection.
You will find your new tool easy and safe to operate,
and, with proper care, it will give you many years
of dependable service.
Conforms to relevant standards
for electromagnetic compatibility.
CAUTION. Carefully read through this entire Instruction
Manual before using your new GMC Power Tool. Take
special care to heed the Cautions and Warnings.
Specifications
Your GMC power tool has many features that will make
your job faster and easier. Safety, performance, and
dependability have been given top priority in the
development of this tool, making it easy to maintain
and operate.
AC Output:
240Vac ~ 50Hz
650W
Rated Power:
Peak Power:
Phase:
800W
Single
Power Factor:
Displacement:
DC Output:
Engine:
coso- =1
Environmental protection
64cc
Recycle unwanted materials instead
of disposing of them as waste. All tools,
hoses and packaging should be sorted,
taken to the local recycling centre and
disposed of in an environmentally safe way.
13.8V DC maximum current 8A
2HP, 2 stroke
3000 RPM
No Load Speed:
Fuel Tank Capacity:
Fuel Type:
4.2L
Unleaded petrol
2 Stroke
Scope of product
This product is suited for lighting, camping and car
battery recharging applications.
It is not recommended to be used with any
electronic devices.
Oil Type:
Fuel Mixture:
Unleaded petrol /
2-stroke oil (40:1)
Spark Plug:
Equivalent Spark Plugs: Bosch WR6DC
NGK BPR6ES
F6RTC
DENSO W16EXR
CHAMPION RN11YC
Operation Noise Level:
Net Weight:
68dB/7m
17kg
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8. Use safety accessories. Safety glasses and earmuffs
should always be worn. A face or dust mask is also
required if the drilling operation creates dust.
9. Secure the work piece. Use clamps or a vice to hold the
work piece. It is safer than using your hand and frees both
hands to operate the tool.
General safety instructions for power tools
To use this tool properly, you must observe the safety
regulations, the assembly instructions and the operating
instructions to be found in this Manual. All persons who use
and service the machine have to be acquainted with this
Manual and must be informed about its potential hazards.
Children and infirm people must not use this tool. Children
should be supervised at all times if they are in the area in
which the tool is being used. It is also imperative that you
observe the accident prevention regulations in force in your
area. The same applies for general rules of occupational
health and safety.
10. Do not overreach. Keep your footing secure and
balanced at all times.
11. Look after your tools. Keep tools sharp and clean for
better and safer performance. Follow the instructions
regarding lubrication and accessory changes. Inspect tool
cords periodically and, if damaged, have them repaired
by an authorised service facility. Inspect extension cords
periodically and replace them if damaged. Keep tool
handles dry, clean and free from oil and grease.
12. Remove adjusting keys and wrenches. Check to see
that keys and adjusting wrenches are removed from the
tool before switching on.
WARNING. When using power tools, basic safety precautions
should always be taken to reduce the risk of fire, electric
shock and personal injury. Also, please read and heed the
advice given in the additional important safety instructions.
1. Keep the work area clean and tidy. Cluttered work areas
and benches invite accidents and injury.
13. Stay alert. Watch what you are doing. Use common
2. Consider the environment in which you are working. Do
not use power tools in damp or wet locations. Keep the work
area well lit. Do not expose power tools to rain. Do not use
power tools in the presence of flammable liquids or gases.
3. Keep visitors away from the work area. All visitors and
onlookers, especially children and infirm persons, should be
kept well away from where you are working. Do not let others
in the vicinity make contact with the tool or extension cord.
4. Store tools safely. When not in use, tools should be
locked up out of reach.
5. Do not force the tool. The tool will do the job better and
safer working at the rate for which it was designed.
6. Use the correct tool for the job. Do not force small tools
or attachments to do the job best handled by a heavier
duty tool. Never use a tool for a purpose for which it was
not intended.
7. Dress correctly. Do not wear loose clothing or jewellery.
They can be caught in moving parts. Rubber gloves and
non-slip footwear are recommended when working outdoors.
If you have long hair, wear a protective hair covering.
sense. Do not operate a tool when you are tired.
14. Check for damaged parts. Before using a tool, check
that there are no damaged parts. If a part is slightly
damaged, carefully determine if it will operate properly
and perform its intended function. Check for alignment of
moving parts, binding of moving parts, breakage of parts,
proper mounting and any other conditions that may affect
the operation of the tool. A part that is damaged should be
properly repaired or replaced by an authorised service
facility, unless otherwise indicated in this Instruction Manual.
15. Use only approved parts. When servicing, use only
identical replacement parts. Use an authorised service
facility to fit replacement parts.
WARNING. The use of an accessory or attachment, other
than those recommended in this Instruction Manual, may
present a risk of personal injury.
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Save these important safety instructions
Risk of electrocution and fire
Hazard
What could happen
How to prevent it
Extension cord can come into contact
with hot engine parts resulting in
damage. Using a damaged extension
cord can result in electrocution or death.
Remove extension cord from the
generator and store separately away
from generator.
Improper storage of extension cord.
Water is an excellent conductor of
Operate generator in a clean, dry, well
Operation of generator in rain, wet,
icy, or flooded conditions.
electricity! Water which comes in contact ventilated area. Make sure hands are dry
with electrically charged components can before touching unit.
transmit electricity to the frame and other
surfaces, resulting in electrical shock to
anyone contacting them.
Accidental leakage of electrical current
could charge conductive surfaces in
contact with the generator.
Place generator on low conductivity
surface such as a concrete slab.
Placing generator on or against
highly conductive surface, such as
a steel walkway or metal roof.
ALWAYS operate generator a minimum
of 2 meters from any conductive surface.
Contact with worn or damaged extension Inspect extension cords before use and
Use of worn, damaged or
ungrounded extension cords.
cords could result in electrocution.
replace with new cord if required.
Use of ungrounded cordsets could
Always use a cordset having a grounding
prevent operation of circuit breakers and wire with an appropriate grounding plug.
result in electrical shock.
DO NOT use an ungrounded plug.
Attempting to use the unit when it
has been damaged, or when it is not
functioning normally could result in fire or unit repaired by an Authorized Service
Do not operate generator with
mechanical or electrical problem. Have
Operation of unit when damaged, or
with guards or panels removed.
electrocution.
Centre.
Removal of guarding could expose
electrically charged components and
result in electrocution.
Do not operate generator with protective
guarding removed.
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Risk of fire
Hazard
What could happen
How to prevent it
Fuel and fuel vapours can become
ignited by coming in contact with hot
components such as the muffler, engine
exhaust gases, or from an electrical
spark.
Turn engine off and allow it to cool before
adding fuel to the tank. Equip area of
operation with a fire extinguisher certified
to handle gasoline or fuel fires.
Attempting to fill the fuel tank while
the engine is running.
Cigarettes, sparks, fires, or other hot
objects can cause fuel or fuel vapours
to ignite.
Add fuel to tank in well ventilated area.
Make sure there are no sources of
ignition near the generator.
Sparks, fire, hot objects
Improper storage of fuel
Improperly stored fuel could lead to
accidental ignition. Fuel improperly
secured could get into the hands of
children or other unqualified persons.
Store fuel in an approved container
designed to hold fuel. Store container in
secure location to prevent use by others.
Engine speed has been factory set to
provide safe operation. Tampering with
the engine speed adjustment could result output voltage and frequency will be
in overheating of attachments and could thrown out of standard by this practice,
Never attempt to “speed-up” the engine
to obtain more performance. Both the
Tampering with factory set engine
speed settings.
cause a fire.
endangering attachments and the user.
Materials placed against or near the
generator or operating the generator in
areas where the temperature exceeds
40° C ambient (such as storage rooms
or garages) can interfere with its proper
ventilation features causing overheating
and possible ignition of the materials or
buildings.
Operate generator in a clean, dry,
well ventilated area.
Inadequate ventilation
for generator
DO NOT OPERATE UNIT INDOORS
OR IN ANY CONFINED AREA.
Spilled fuel and its vapours can become Use care in filling the tank to avoid
Overfilling the fuel tank
– fuel spillage.
ignited from hot surfaces or sparks.
spilling fuel. Make sure fuel cap is
secured tightly and check engine for
fuel leaks before starting engine. Move
generator away from refuelling area or
any spillage before starting engine. Allow
for fuel expansion. Never refuel with the
engine running.
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Risk of injury and property damage when transporting generator
Hazard
What could happen
How to prevent it
Fuel or oil can leak or spill and could
result in fire or breathing hazard, serious tap, turn the lever of this valve to the off
injury or death can result. Fuel or oil
leaks can damage carpet, paint or other
surfaces in vehicles or trailers.
The generator is equipped with a fuel
Fire, Inhalation, Damage
to Vehicle Surfaces
position before transporting to avoid fuel
leaks. Transport fuel only in an approved
fuel container. Always place generator
on a protective mat when transporting
to protect against damage to vehicle
from leaks. Remove generator from
vehicle immediately upon arrival at your
destination.
Risk of breathing - inhalation hazard
Hazard
What could happen
How to prevent it
Breathing exhaust fumes will cause
serious injury or death.
Operate generator in clean, dry, well
ventilated area. Never operate unit in
enclosed areas such as garages,
basements, storage, sheds, or in any
location occupied by humans or animals.
Keep children, pets and others away
from area of operating unit.
Gasoline engines produce toxic
carbon monoxide exhaust fumes.
Risk of unsafe operation
Hazard
What could happen
How to prevent it
All sources of energy include the
potential for injury. Unsafe operation
or maintenance of your generator could
lead to serious injury or death to you
or others.
• Review and understand all of the
operating instructions and warnings in
this manual.
Operation of generator in
careless manner.
• Become familiar with the operation
and controls of the generator. Know
how to shut it off quickly.
• Equip area of operation with a fire
extinguisher certified to handle
gasoline or fuel fires.
• Keep children or others away from the
generator at all times.
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Risk of unsafe operation continued
Generator will not operate properly and
will cause damage to the generator and
could cause serious injury or death to
you or others.
Never operate generator while
suspended or in an unlevel position.
Always operate generate on a flat,
level surface.
Operating generator while
suspended
Risk of hot surfaces
Hazard
What could happen
How to prevent it
Contact with hot surfaces, such as
engines exhaust components, could
result in serious burns.
During operation, touch only the control
surfaces of the generator. Keep children
away from the generator at all times.
They may not be able to recognize the
hazards of this product.
Contact with hot engine and
generator components.
Risk of moving parts
Hazard
What could happen
How to prevent it
The generator contains parts which rotate Never operate generator with guarding
Contact with moving parts can
result in serious injury.
at high speed during operation.
These parts are covered by guarding to
prevent injury.
or cover plates removed. Avoid wearing
loose fitting clothing or jewellery which
could be caught by moving parts.
Risk from lifting
Hazard
What could happen
How to prevent it
Serious injury can result from attempting When lifting, always keep the object you
Lifting a very heavy object.
to lift too heavy an object.
are lifting near the vertical axis of your
body. DO NOT use you back to lift heavy
loads. Both people should crouch down,
grab the underside of unit and use your
legs to carry the weight. Keep the object
as near the centre of your body’s gravity
as possible. Avoid twisting your bodies
when carrying the unit; instead, turn your
whole body using your feet.
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9. Ensure you use oil-mix fuel. Ensure that you mix
40 parts unleaded fuel to 1 part 2 stroke grade oil. If not
mixed correctly at 40:1, the engine will overheat and
cause damage to your generator.
Additional safety rules for generators
1. Do not operate in a hazardous location. Such areas
include where there is a risk of explosion of petrol fumes,
leaking gas or explosive dust.
10. Never fill fuel tank indoors. Never fill fuel tank when
engine is running or hot. Do not smoke when filling
fuel tank.
2. Do not operate in a confined area. Exhaust gases,
smoke or fumes could reach dangerous concentrations.
3. The output of this generator is potentially lethal. The
generator should not be connected to a fixed electrical
installation except by an appropriately licensed person.
11. Engine speed has been factory set to provide safe
operation. Tampering with the engine speed adjustment
could result in overheating of attachments and could
cause a fire. Never attempt to “speed-up” the engine to
obtain more performance. Both the output voltage and
frequency will be thrown out of standard by this practice,
endangering attachments and the user.
4. Protect your generator. This generator is NOT
WEATHERPROOF and should not be exposed to direct
sunlight, high ambient temperature and damp, wet or high
humidity conditions.
5. Do not smoke while refuelling. This is potentially
dangerous as it may ignite the fuel and cause
an explosion.
You MUST unplug any load from the generator before
starting and stopping to prevent permanent damage to
any appliances.
6. Take care not to spill fuel. When refuelling the generator
ensure that the engine has been switched off. Prevent the
spilling of fuel as this may also ignite with the hot engine.
Never refuel whilst the engine running.
Unpacking
Due to modern mass production techniques, it is unlikely
that your GMC Power Tool is faulty or that a part is missing.
If you find anything wrong, do not operate the tool until the
parts have been replaced or the fault has been rectified.
Failure to do so could result in serious personal injury.
7. Be careful where you store the generator. Store the
generator in a dry area away from inflammable liquids.
8. Keep your distance. The generator emits exhaust fumes.
As a safety precaution do not stand close to the unit whilst it
is in operation. Ensure bystanders also keep their distance.
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Know your product
1. Handle
1
2
2. Fuel cap
3. Fuel tank
4. Fuel tap
14
12
5. Recoil starter
6. On/off switch
7. Choke
8. Air filter cover
9. Tap extension fuel filter
10. AC Output 240V
11. AC circuit breaker
12. Power ON light
13. DC Output 13.8V
14. DC circuit breaker
15. DC leads
3
4
5
13
10
8
11
9
4
6
7
15
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Fitting the handle
Starting the engine
Firstly, place the 2 handle gaskets (supplied with the
generator) over the holes on the petrol tank. Then proceed
by placing the handle on top of the gaskets ensuring the 2
holes in the handles line up with the holes on the tank.
1. Before starting, ensure that no electrical apparatus has
been connected to the generator.
2. Turn the fuel tap (4) clockwise to the ‘on’ position.
3. Move the choke lever to the left hand side position.
4. Press “I” on the on/off rocker switch.
Screw the handle onto the petrol tank using the 2 screws
provided with the unit. Ensure the flat washers and spring
washers are fitted under the heads of the screws.
Mixing the fuel
1. The generator uses unleaded fuel and 2 stroke grade oil.
2. You need to mix both unleaded fuel and 2 stroke
oil together.
3. The proportion should be 40 parts unleaded fuel and
1 part 2 stroke oil.
Quick reference/common fuel mixture requirements for
40:1 is:
- 1 Litre of unleaded fuel mixed with 25mL of 2 stroke oil.
- 5 Litres of unleaded fuel mixed with 125mL of 2 stroke oil.
4. The mixture should be poured into an approved fuel
container. This fuel container should be clearly marked
as a fuel container, sealed and made from fuel
resistant material.
5. Once the mixture has been poured, shake the fuel
container well to ensure that the contents have been
thoroughly mixed.
5. Slowly pull the recoil starter until you feel it engage and
then pull it briskly.
Filling the fuel tank
1. Switch off the engine.
2. Remove the fuel cap (2) by turning anticlockwise.
3. Pour the fuel/oil mix from the fuel container into the fuel
tank (3). Because fuel expands, DO NOT FILL to the tip
of the tank.
4. Replace fuel cap and turn clockwise to lock.
Note: When the engine is started for the very first time, it
will require a number of attempts to start until the fuel has
travelled from the tank to the engine.
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6. Once the engine has been operating for 10-15 seconds,
slowly return the choke lever back to the right hand side
position. This position will switch the choke ‘off’.
Connecting apparatus to the generator - DC
This generator is fitted with a 13.8V DC regulator. The DC
output should only be used for the purpose of charging
suitable lead acid car batteries. Do Not use the DC of the
generator for any other purpose than to charge batteries.
Note: If the generator stops, move the choke back to the full
left hand side and repeat the starting operation..
When charging lead acid batteries it is important that you
adhere to these important safety tips:
Stopping the engine
1. Before stopping, ensure that
no electrical apparatus is
connected to the generator.
• Do Not attempt to charge any other type of batteries.
• Do Not use the DC output when 240V output is in use.
2. Press “O” on the engine switch
(6) to ‘stop’ the engine.
• Do Not charge batteries while they are connected to a
vehicle. Make sure they have been totally disconnected
prior to connecting to the generator for recharging.
3. Turn the fuel tap (4) anti-
clockwise to the ‘off’ position.
• Do Not charge the battery in a confined space. The
charge area should be open with adequate ventilation.
Connecting apparatus to the generator - AC
• Prior to charging, remove the filler caps and top up the
cells with distilled water to the correct level if needed.
To charge your car battery, connect the alligator clips to the
corresponding terminals on your battery. The red lead goes
to the positive (+) terminal and the black lead goes to the
negative (-) terminal. This DC cord has been supplied with
the unit. The generator will charge batteries up to 500CCA
capacity provided the battery is in reasonable condition.
Batteries of larger capacity may charge but will depend on
the condition and also the level of charge in the battery. In
cases where the current exceeds the rating of the Generator,
the circuit breaker on the DC side will open circuit, and will
need to be re set to continue. (Refer to the AC and DC
overload cut out section of this manual).
1. Start the engine. Allow the
engine to run for a couple of
minutes to warm up prior to
connecting any apparatus to
the generator. The green power
on light (12) will illuminate
when the generator is
Note: Only use the DC leads provided with this generator,
when using the DC output.
operational and power is
available at the socket.
WARNING. Prior to connecting any product to the generator,
check the rating label of the product. The generator is rated
at 650W so if the product being connected is higher than
650W, the protective cut out on the generator may operate
to prevent over load damage to the generator. The generator
will withstand short operation and spikes up to 800W.
2. For AC current, plug the power cord into the AC output
socket (10).
It should also be very clearly understood that output voltage
fluctuations will occur when various loads are connected
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and disconnected. It is best to always use a voltage or surge
protector with this generator. It is NOT recommended to
connect any electronic equipment to the generator such
as computers, televisions, or stereo equipment. They
are very sensitive to the input supply fluctuations and
could be damaged if run off this generator. This warning
also includes caravans where electronic equipment is
incorporated as part of the wiring.
Generator maintenance
Your generator should be kept clean and dry at all times.
The generator should not be stored or operated in environments
that includes excessive moisture, dust or any corrosive vapours.
If these substances are on the generator, clean with a cloth or
soft bristle brush. Do not use a garden hose or anything with
water pressure to clean the generator. Water may enter the
cooling air slots and could possibly damage the rotor, stator and
the internal windings of the generator head.
AC and DC overload cut out
IMPORTANT: Exceeding the rated capacity of your
generator can result in serious damage to your generator
and connected apparatus.
Storage
If you are going to store your generator for more than
30 days, use the following information as a guide to
prepare the generator for storage.
1. Each receptacle has a circuit breaker to protect the
generator from over loading.
Never store generator with
fuel in the tank indoors or in
enclosed, poorly ventilated
areas, where fumes can reach
an open flame, spark or pilot
light as on a furnace, water
heater, clothes dryer or other
gas appliances.
2. If the circuit breaker trips, unplug all electrical apparatus
from the generator.
3. Let the overload cut out switch cool down.
4. If it is an AC apparatus causing the overload push the AC
circuit breaker button (11). If it is a DC apparatus causing
the overload push the DC circuit breaker button (14).
Commence to start your generator accordingly.
5. When re connecting appliances, reduce the load to that
which previously overloaded the generator.
Spark plugs
1. Remove spark plug from the generator with a spark plug
spanner socket.
Periodic maintenance
2. Remove carbon deposits using a wire brush.
Items
Remarks
Every 50hrs Every 150
3. Check for discoloration on the top of the spark plug. The
standard colour should be a tan colour.
or every
month
hrs or every
month
4. Check the spark plug gap. The acceptable gap should be
between 0.7 – 0.8mm.
Spark Plug Remove
Carbon
x
Air Filter
Cleaning
x
x
x
Fuel Filters Clean
Decarbon- Clean
isation
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3. Remove the 4 screws holding the fuel tank (3) to
the generator assembly and lift the tank clear of
the generator.
Air filter
1. Remove the cover (8) on the front of the generator by
removing the two screws.
2. Remove the air filter.
3. Wash the air filter in solvent.
4. Lubricate the filter using engine oil (SEA #20).
5. Thoroughly squeeze the filter removing excess oil.
6. Replace air filter back into the engine.
7. Secure the cover back onto the front panel of the generator.
IMPORTANT: Never run the engine without the air filter
element in place.
4. Loosen the lock nut locking
the tap (4) on to the tank.
Unscrew the tap from the tank
and withdraw the tap from the
tank. Be careful not to lose
the small seal on the thread of
the tap.
Tap extension fuel filter
A small fuel filter has been fitted to the inlet side of the fuel
tap (4), inside the tank. This tap extension fuel filter (9)
prevents any dirt in the fuel from entering the fuel system.
The procedure for removing this filter in order to replace or
clean it is given below.
5. Unscrew the tap extension
fuel filter (9).
Note: the following procedure should be performed in a well
ventilated area, with no naked flames, sparks, or cigarettes.
Safety glasses should also be worn and switch (6) set to the
OFF position.
1. Completely empty the tank of fuel. Ensure the fuel tap (4)
is in the OFF position
This filter can be cleaned in petrol to remove any build-up
of dirt on the outside of the filter, or the filter can be
replaced. Do not operate the generator without this filter in
place. To replace the filter after cleaning, or with a new filter,
simply screw the filter into the inlet side of the tap.
2. Compress the two wire arms of the hose clamp on the
outlet hose at the tap (4) and slide the clamp back from
the end of the hose by approx. 25mm. Slide the fuel hose
off the outlet of the tap (4).
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6. Ensuring the small seal is
fitted to the tap thread, screw
the tap back into the tank by a
FULL 3–4 turns. Orientate the
tap so the outlet of the tap is
towards the rear of the tank,
and the tap control is to the
right hand side of the tank.
Cleaning
1. Keep your machine clean. The outside of the machine
can be cleaned using a damp soft cloth with a mild
detergent if required. Never use water to clean the
generator as it may cause damage to internal parts.
2. Some maintenance products and solvents may damage
the plastic parts; these include products containing
benzene, trichloroethylene, chloride and ammonia.
Holding the tap firm, tighten
the lock nut, ensuring the seal is
clamped between the lock nut
and the tank.
3. Use a vacuum to clean air inlet and outlet louvres of
the alternator.
4. Take special care to keep the ventilation inlets/outlets
free from obstruction; cleaning with a soft brush followed
by a compressed air jet will usually be sufficient to ensure
acceptable internal cleanliness.
7. Refit the fuel hose to the
outlet of the tap and with the
wire arms compressed, slide
the hose clamp up onto the
connection of the hose and
the tap.
5. Wear eye protection when carrying out cleaning.
Repairs
Only an authorised service centre should repair the generator.
8. Refill the tank with fuel and ensure there are no leaks
between the tap and the tank, and with the fuel tap
turned on, ensure there are no leaks where the fuel hose
is fitted to the outlet of the tap.
Petrol tank filter
1. Stop the engine.
2. Turn the fuel tap (4) to the
‘off’ position.
3. The petrol tank filter is located
directly under the petrol
cap. This protects impurities
entering the fuel tank during
refuelling.
4. Remove the filter & wash
thoroughly in a solvent.
5. Re-assemble.
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Troubleshooting
Trouble
Possible cause
Suggested remedy
1. Add fuel/oil mix
1. Low on fuel/oil content
2. Ignition switch in “Off” position
3. Faulty spark plug
Engine will not start or will
not keep running
2. Turn to “ON” position
3. Replace spark plug
4. Adjust choke accordingly
5. Open fuel tap
4. Choke in wrong position
5. Fuel tap in closed position
6. Unit loaded during start-up
7. Spark plug wire loose
8. Dirty fuel filters
6. Remove load from unit
7. Attach wire to spark plug
8. Clean filters as per instructions
1. Faulty receptacle
1. Have service centre replace receptacle
2. Depress and reset
No electrical output
2. Circuit breaker kicked out
3. Defective capacitor
4. Faulty power cord
1. Overload
3. Have service centre replace capacitor
4. Replace cord
1. Reduce load.
Repeated circuit breaker
tripping
2. Faulty cords or equipment.
2. Check for damaged, bare, or frayed wires
on equipment. Replace.
1. Generator overloaded.
2. Insufficient ventilation.
1. Reduce load
Generator overheating
2. Move to adequate supply of fresh air.
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GMC customer assist
If your product needs repairing or you simply need help
or advice, please contact us on our Customer Assist Line
1300 880 001 (Australia) or 0800 445 721 (New Zealand).
For prompt service we suggest you log your service request
access to the Internet, please contact our service department
on 1300 880 001 (Australia) or 0800 445 721 (New Zealand).
7am –7pm, 7days a week (AEST).
Please note that if repair is required, you must
provide a valid original purchase receipt.
You will need the following details at hand to log your service request;
Personal details: First & Last name, address, pick up address,
contact phone numbers, email address
Product details: Product number, date of purchase, retailer bought from,
State & postcode, receipt number, reason for the request,
copy of official purchase receipt
Attach your purchase receipt and save with this Manual for future reference.
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