Gateway Network Router 9315 User Manual
User Guide  
Gateway 9315 Server  
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4 Installing Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35  
Preparing to install components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36  
Selecting a place to work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36  
Gathering the tools you need . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36  
Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36  
Preventing static electricity discharge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37  
Opening the server case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38  
Closing the server case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39  
Removing and installing air ducts, air dams, and baffle . . . . . . . . . . . . . . . . . . . . . . . . . . . 41  
Removing the processor air duct . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41  
Installing the processor air duct . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42  
Removing the air baffle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42  
Installing the air baffle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44  
Installing and removing drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45  
Installing a diskette in a converted hard drive bay . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45  
Removing a diskette drive from the converted hard drive bay . . . . . . . . . . . . . . . . . . . 49  
Installing a CD or DVD drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50  
Removing a CD or DVD drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52  
Installing or replacing a hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53  
Configuring your onboard RAID solution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61  
Filling empty drive bays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64  
Installing memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65  
Memory online sparing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66  
Removing and Installing PCI expansion cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69  
Removing and installing the PCI riser assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69  
Removing and installing a PCI expansion card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71  
Removing and installing a PCI riser connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72  
Replacing a system fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75  
Installing a processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76  
Replacing the power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80  
Installing or replacing the hot-swap backplane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82  
Replacing the CMOS battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84  
Replacing the control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86  
Replacing the system board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88  
5 Using the BIOS Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91  
Opening the BIOS Setup utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92  
Updating the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93  
Rolling BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93  
Recovering the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94  
Resetting the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97  
Resetting BIOS passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98  
6 Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101  
Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102  
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Before calling Gateway Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102  
Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103  
Tutoring and training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103  
Safety guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104  
Error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105  
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107  
First steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107  
Battery replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107  
Beep codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108  
LED information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110  
Diagnostic LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110  
BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118  
CD drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118  
Diskette drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118  
Expansion cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119  
Hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119  
Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120  
Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120  
Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120  
Modem (telephone dial-up) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120  
Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122  
Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123  
Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123  
A Server Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125  
System specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126  
System board specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127  
Environmental specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128  
Additional specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129  
B BIOS Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131  
C Safety, Regulatory, and Legal Information . . . . . . . . . . . . . . . . . . . . . . . . . . . 147  
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155  
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Chapter 1  
Checking Out Your Gateway  
Server  
■ Locating drives, ports, jacks, and  
controls  
■ Locating system board components  
■ Available help resources  
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Front  
Control  
panel  
CD or DVD  
drive Hard drive  
Hard drive  
Hard drive  
Control panel  
LAN 1 activity indicator  
Hard drive  
System ID  
button  
Power  
button  
activity LED  
Power/  
sleep  
LED  
System ID  
LED  
System  
fault LED  
LAN 2 activity indicator  
Video port  
Reset  
button  
Non-maskable interrupt  
button (recessed)  
USB port  
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Back  
Full-height PCI  
expansion card  
Low-profile PCI  
expansion card  
Serial number  
Power connector  
I/O panel  
Power supply  
I/O panel  
Keyboard  
port  
USB ports  
System  
ID LED  
LAN jacks  
Diagnostic  
LEDs  
Video port  
PS/2 mouse  
port  
RJ-45  
serial  
port  
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Interior  
CPU 2 socket  
CPU 1 socket  
Processor air duct  
Fan module  
DIMM slots  
Power supply  
PCI riser  
assembly  
Drive bays  
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System board  
Connectors - right side  
CPU 2  
socket  
CPU 2 fan header  
CPU 1  
CPU 1 fan header  
socket  
+12V CPU power connector  
Fan board connector  
Diskette connector  
PCI fan connectors  
IDE connector  
100-pin floppy/front  
panel/ATA connector  
IDE power  
connector  
Main power connector  
50-pin front panel connector  
34-pin front panel connector  
SATA 1 connector  
Configuration jumpers  
SATA 0 connector  
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Front panel USB header  
OEM RMC connector  
Power supply connector  
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Connectors - left side  
DIMM slots  
Mouse (top)  
and  
Keyboard  
Serial port B (RJ-45)  
LAN 1  
LAN 2  
Video  
USB 1  
USB 2  
PCI riser card (low-profile)  
Diagnostic LEDs (4)  
PCI riser card (full-height)  
ID LED  
Battery  
Serial port A header  
Chassis intrusion header  
BIOS select jumper  
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Getting Help  
In addition to your operating system’s documentation, you can use the following  
information resources to help you use your server.  
System Companion CD  
Use the System Companion CD to access file utilities, Windows 2003 Server drivers, and  
documentation for your server and its components. For more information, see Using Your  
System Companion CD.  
Gateway Web site  
Gateway provides a variety of information on its Web site to help you use your server.  
Visit the Gateway Web site at support.gateway.com for:  
■
■
■
■
■
Technical documentation and product guides  
Technical tips and support  
Updated hardware drivers  
Order status  
Frequently asked questions (FAQs)  
Telephone support  
You can access a wide range of services through your telephone, including customer service,  
technical support, and information services. For more information, see “Telephone  
support” on page 102.  
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Chapter 2  
Setting Up Your Server  
■ Using your server safely  
■ Installing your server into a cabinet  
■ Starting and turning off your server  
■ Setting up your operating system  
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Setting up the hardware  
To make sure that your working environment is safe:  
■
Use a clean, dry, flat, stable surface for your server. Allow at least 6 inches at the back  
of the server for cabling and air circulation.  
■
■
Use the instructions on your server’s setup poster to set up your hardware.  
Use a grounded (three-prong) surge protector. A surge protector helps protect against  
AC power fluctuations. For additional protection from power outages, we recommend  
that you use an uninterruptible power supply (UPS).  
Warning  
Your server comes with a 3-wire AC power cord fitted with the correct  
plug style for your region. If this plug does not match the connector  
on your surge protector, UPS, or wall outlet, do not attempt to modify  
the plug in any way. Use a surge protector, UPS, or wall outlet that  
is appropriate for the supplied AC power cord.  
■
■
Avoid subjecting your server to extreme temperature changes. Do not expose your  
server to direct sunlight, heating ducts, or other heat-generating objects. Damage  
caused by extreme temperatures is not covered by your warranty. As a general rule,  
your server is safest at temperatures that are comfortable for you.  
Keep your server and magnetic media away from equipment that generates magnetic  
fields, such as unshielded stereo speakers. Strong magnetic fields can erase data on  
both diskettes and hard drives. Even a telephone placed too close to the server may  
cause interference.  
Important  
Keep the server boxes and packing material in case you need to ship  
the server.  
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Protecting from power source problems  
Surge protectors, line conditioners, and uninterruptible power supplies can help protect  
your server against power source problems.  
Surge protectors  
During a power surge, the voltage level of electricity coming into your server can increase  
to far above normal levels and cause data loss or server damage. Protect your server and  
peripheral devices by connecting them to a surge protector, which absorbs voltage surges  
and prevents them from reaching your server.  
Warning  
High voltages can enter your server through the power cord, and the  
modem and network connections. Protect your server by using a  
surge protector. If you have a modem, use a surge protector that has  
the appropriate type of modem jack. During an electrical storm,  
unplug the surge protector and the modem and network cables.  
When you purchase a surge protector:  
■
Make sure that the surge protector meets the appropriate product safety certification  
for your location, such as Underwriters Laboratories (UL).  
■
Check the maximum amount of voltage the protector allows to pass through the line.  
The lower the voltage that the protector allows to pass through, the better the  
protection for your server.  
■
■
Check the energy absorption (dissipation) rating. The higher the energy absorption  
rating, the better the protection for your server.  
Check for line-conditioner capabilities. A line conditioner smooths out some of the  
normal line noise (small voltage fluctuations) of an electrical supply.  
Line conditioners  
A line conditioner protects your server from the small fluctuations in voltage from an  
electrical supply. Most servers can handle this variation, called line noise, without problems.  
However, some electrical sources include more line noise than normal. Line noise can also  
be a problem if your server is located near, or shares a circuit with, a device that causes  
electromagnetic interference, such as a television or a motor.  
Some surge protectors and uninterruptible power supplies include simple line-conditioning  
capabilities.  
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Uninterruptible power supplies  
Use an uninterruptible power supply (UPS) to protect your server from data loss during a  
total power failure. A UPS uses a battery to keep your server running temporarily during  
a power failure and lets you save your work and shut down your server. You cannot run  
your server for an extended period of time while using only the UPS. To buy a UPS, visit  
accessories.gateway.com.  
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Mounting your server into a cabinet  
The cabinet mounting hardware included with your server should be used with EIA-310-D  
standard 4-post cabinets that have front and back vertical posts. The L-shaped cabinet  
mounting brackets can be used for mid-mounting on a 2-post cabinet, but that procedure  
is not covered here. If your cabinet is a different type, obtain mounting hardware from  
the cabinet manufacturer.  
Caution  
Caution  
Before attaching cabinet accessories, make sure that the server is  
turned off and all power cords are unplugged.  
The cabinet must provide sufficient airflow to the front of the server  
to maintain correct cooling. It must also include ventilation sufficient  
to exhaust a maximum of 1200 BTUs per hour for this server.  
Rackmount kit contents:  
■
■
■
■
Server rails (2)  
Cabinet rails (2)  
L brackets (2, not used for this type of installation)  
Fastener pack (1)  
■
■
■
■
■
■
Small screws (4, #6-32 × 3/16-inch)  
Medium screws (8, #10-32 × ½-inch)  
Large screws (2, #10-32 × 7/8-inch)  
Disk guides (2)  
Handle spacers (2)  
Nut bars (4)  
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To mount your server in a cabinet:  
1 Remove the two screws from each handle, then set the handles and screws aside.  
2 Align the slots in a server rail with the studs on the side of the server, then engage  
the slots with the studs and slide the rail back until it stops. (Your server may be  
different than the server shown in the example.)  
Locking screw hole  
Server rail  
Slot  
Locking screw hole  
Mounting stud  
Locking screw hole  
Slot  
3 Align the locking screw holes in the rails with the threaded screw holes in the server,  
then install the two locking screws through each rail.  
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4 Place a disk guide over the disk guide screw hole towards the back of the server.  
Disk guide screw hole  
5 Install a small screw through the disk guide and tighten the screw. Attach the  
remaining disk guide on the other side of the server.  
Disk guide  
Disk guide screw  
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6 Attach a nut bar to the inside of the two back cabinet posts using medium screws,  
but do not completely tighten the screws (leave them loose enough to allow insertion  
of the cabinet rail in the next step).  
7 Insert the slotted foot at the back of each cabinet rail between the nut bar and the  
post, then tighten the screws.  
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8 With the front of the server facing you, lift the server and insert it into the cabinet  
from the front, then position the disk guides so they fit into the cabinet rails. (Your  
server may be different than the server shown in the example.)  
9 Install a nut bar or mounting nuts on the front cabinet posts.  
Nut bar or mounting nuts  
10 Push the server toward the back of the cabinet until the front of the server rails touch  
the front cabinet posts, then secure with two screws through each server rail.  
- OR -  
Follow the instructions in “Installing the bezel” on page 18 to attach both handles  
and secure the server into the cabinet.  
Warning  
You must support the server while installing or removing the front  
screws and while sliding the server on or off the cabinet rails. If the  
server is not supported, damage to the server or injury may result.  
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Installing the bezel  
Important  
The bezel is held in place by the server handles. The handles are  
also used to slide the server in and out of the rack cabinet when  
mounted using the optional rails.  
To install the bezel:  
1 With the server pulled out from the cabinet, align the holes in the handle with the  
holes in the front side of the server.  
2 Attach the handles to the sides of the server with two mounting screws on each side.  
(Your server may be different than the server shown in the example.)  
Mounting screw  
Mounting screw  
3 Push the server, with the handles attached, into the cabinet to determine which holes  
in the front posts of the cabinet that the holes in the handles will line up with.  
4 Install the mounting nuts (nuts equipped with spring clips that come with most server  
cabinets) into the holes in the front posts of the cabinet.  
5 Push the server into the cabinet again.  
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6 Use a screw through each handle to secure the server to the cabinet posts.  
7 Remove the bezel lock keys from the inside of the bezel, then snap on the bezel with  
the control panel area at the right.  
8 To lock the bezel, insert the key into the lock and rotate it ¼ turn clockwise. To unlock  
it, rotate the key ¼ turn counter-clockwise.  
Removing the server from a cabinet  
To remove the server from a cabinet:  
Warning  
Screws are required to support the front of the server. You must  
support the server while removing the front screws and while sliding  
the server off the cabinet rails. If the server is not supported, damage  
to the server or injury may result.  
1 Remove the screws through the handles that hold the server in the cabinet.  
2 While supporting the server, slide the server out from the cabinet.  
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Starting your server  
Before you start your server for the first time:  
■
Make sure that the server and monitor are plugged into a power outlet or surge  
protector and that the surge protector (if you are using one) is turned on.  
■
Make sure that all cables are connected securely to the correct ports and jacks on the  
back of the server.  
Caution  
When you connect peripheral devices to the server, make sure that  
your server and devices are turned off and the power cords are  
unplugged.  
To start the server:  
1 Turn on any peripheral devices connected to the server.  
2 Press the power button.  
Power LED  
Power button  
System fault LED  
Reset button  
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When the power LED It means...  
is...  
Green (steady on)  
Green (blinking)  
Off  
The server is turned on.  
The server is in sleep mode.  
The server is turned off.  
When the system  
fault LED is...  
It means...  
Green (steady on)  
Green (blinking)  
Orange (steady on)  
Orange (blinking)  
Off  
The server is operating normally.  
The server is operating in a degraded condition.  
The server is in a critical or unrecoverable condition.  
The server is in a noncritical condition.  
POST failure or full system stop.  
If nothing happens when you press the power button:  
■
Make sure that the power cable is plugged in securely and that your surge protector  
(if you are using one) is plugged in and turned on.  
■
Make sure that the monitor is connected to the server, plugged into the power  
outlet or surge protector, and turned on. You may also need to adjust the monitor’s  
brightness and contrast controls.  
■
■
Wait 5-10 seconds after plugging the power cord into the server before pressing  
the power button. This allows the internal monitoring and control hardware to  
initialize.  
If you cannot find the cause of the power loss, contact Gateway Customer Care.  
For more information, see “Getting Help” on page 7.  
3 The first time you turn on the server, any pre-installed operating system may begin  
asking you for configuration settings. See your operating system’s documentation for  
instructions on configuring advanced settings for your specific network.  
Understanding the power-on self-test  
When you turn on your server, the power-on self-test (POST) routine checks the server  
memory and components. If POST finds any problems, the server displays error messages.  
Write down any error messages that you see, then see “Error messages” on page 105 and  
“Beep codes” on page 108 for troubleshooting information.  
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Turning off your server  
Every time you turn off your server, first shut down the operating system. You may lose  
data if you do not follow the correct procedure.  
To turn off the server:  
1 See the operating system’s documentation or online help for instructions on shutting  
down the operating system. Whenever possible, you should use the operating system’s  
shut down procedure instead of pressing the power button.  
Warning  
The power button on the server does not turn off server AC power.  
To remove AC power from the server, you must unplug the AC power  
cord from the wall outlet or power source. The power cord is  
considered the disconnect device to the main (AC) power.  
2 If your server did not turn off automatically, press the power button.  
- OR -  
Press the reset button to reset the server.  
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Configuring the RJ-45 serial port  
The RJ-45 serial port connector can be configured to support either a Data Set Ready (DSR),  
or a Data Carrier Detect (DCD) signal. The default configuration for your server supports  
DSR signals. To change the configuration from DSR to DCD signal support, a jumper (J8A3)  
must be changed on the system board.  
To change the RJ-45 serial port configuration to DCD signal support:  
1 Follow the instructions in “Preventing static electricity discharge” on page 37. Make  
sure you turn off the server, then unplug the power cord and all other cables connected  
to the server.  
2 Follow the instructions in “Opening the server case” on page 38.  
Caution  
Moving the jumper while the power is on can damage your server.  
Always turn off the server and unplug the power cords and all other  
cables before changing the jumper.  
3 Remove the PCI riser assembly by following the instructions in “Removing and  
installing the PCI riser assembly” on page 69.  
4 Remove the jumper across pins 1-3 of jumper J8A3, then place the jumper across  
pins 2-4.  
5 Reinstall the PCI riser assembly by following the instructions in “Removing and  
installing the PCI riser assembly” on page 69.  
6 Follow the instructions in “Closing the server case” on page 39.  
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Setting up the operating system  
If you ordered your server with the operating system already installed by Gateway, in most  
cases it is completely installed and the basic settings are already configured. The Windows  
Small Business Server operating system may require additional installation, depending on  
the version you ordered. See your operating system’s documentation for instructions on  
completing the installation or configuring advanced settings for your specific network.  
If you are installing an operating system because it was not already installed by Gateway,  
see the appropriate installation guide for instructions.  
Initial hardware settings  
Your server comes from the manufacturer with the correct initial hardware settings to  
operate your server as configured. However, at some point you might want to change  
settings to reflect a tasking change, a change in security requirements, or the addition of  
new resources to your server.  
General hardware settings, as well as enabling or disabling the onboard LSI RAID solution,  
can be changed by using the BIOS Setup utility, and the RAID solution can be configured  
by using the RAID BIOS console (or the specific RAID console which accompanied a  
customized, add-in RAID solution).  
For information on the BIOS Setup utility, see “Using the BIOS Setup Utility” on page 91.  
For information on BIOS settings, see “BIOS Settings” on page 131. For information on  
the RAID BIOS console utility, see “Configuring your onboard RAID solution” on page 61.  
For information on a specific RAID console for an add-in RAID solution, see the  
documentation on that hardware which accompanied your server.  
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Chapter 3  
Maintaining Your Server  
■ Caring for your server  
■ Recording the BIOS configuration  
■ Managing your server and network  
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Caring for your server  
To extend the life of your server:  
■
■
Be careful not to bump or drop your server.  
When transporting your server, we recommend that you put it in the original  
packaging materials.  
■
■
Keep your server and magnetic media away from equipment that generates magnetic  
fields, such as unshielded speakers.  
Avoid subjecting your server to extreme temperatures. Do not expose your server to  
heating ducts or other heat-generating objects. Damage caused by extreme  
temperatures is not covered by your warranty. As a general rule, your server is safest  
at temperatures that are comfortable for you.  
■
■
Keep all liquids away from your server. When spilled onto server components, almost  
any liquid can result in extremely expensive repairs that are not covered under your  
warranty.  
Avoid dusty or dirty work environments. Dust and dirt can clog the internal  
mechanisms and can cause the server to overheat.  
Cleaning your server  
Keeping your server clean and the vents free from dust helps keep your server performing  
at its best. Your server cleaning kit could include:  
■
■
■
■
■
■
A soft, lint-free cloth  
Glass cleaner  
An aerosol can of air with a narrow, straw-like extension  
Isopropyl alcohol  
Cotton swabs  
A CD drive cleaning kit  
Cleaning tips  
■
Always turn off your server and other peripheral devices before cleaning any  
components.  
Warning  
When you shut down your server, the power turns off, but some  
electrical current still flows through your server. To avoid possible  
injury from electrical shock, unplug the power cord and all other  
cables connected to the server.  
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■
■
Use a damp, lint-free cloth to clean your server and other parts of your server system.  
Do not use abrasive or solvent cleaners because they can damage the finish on  
components.  
Keep the cooling vents free of dust. With your server turned off and unplugged, brush  
the dust away from the vents with a damp cloth, but be careful not to drip any water  
into the vents.  
Cleaning the keyboard  
You should clean the keyboard occasionally by using an aerosol can of air with a narrow,  
straw-like extension to remove dust and lint trapped under the keys.  
If you spill liquid on the keyboard, turn off your server and turn the keyboard upside down  
to let the liquid drain. Let the keyboard dry completely before trying to use it again. If  
the keyboard does not work after it dries, you may need to replace it. Keyboard damage  
resulting from spilled liquids is not covered by your warranty.  
Cleaning the screen  
If your computer screen is a flat panel display, use only a damp, soft cloth to clean it.  
Never spray water directly onto the screen.  
Caution  
The computer screen is made of specially coated glass and can be  
scratched or damaged by abrasive or ammonia-based glass cleaners.  
- OR -  
If your computer screen is not a flat panel display, use a soft cloth dampened with glass  
cleaner to clean the screen. Never spray cleaner directly onto the screen.  
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Preparing for system recovery  
If your system files are corrupted, you may not be able to start the server from the hard  
drive. Startup diskettes are diskettes that let you start the server and attempt to fix the  
problem. See your operating system’s documentation or online help for instructions on  
creating startup diskettes.  
Some operating systems also let you create an emergency repair diskette to back up critical  
operating system files. See your operating system’s documentation or online help for  
instructions on creating and using an emergency repair diskette.  
Recording the BIOS configuration  
To help keep track of your custom changes to BIOS settings and to prepare for system  
recovery, you should record your BIOS configuration after you have your server set up and  
working.  
To record your BIOS configuration:  
1 Print the appendix for “BIOS Settings” on page 131.  
2 Restart your server, then press F2 when the Gateway logo screen appears during  
startup. The BIOS Setup utility opens.  
3 Record the BIOS settings on your printout.  
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System administration  
Gateway Systems Manager  
Gateway Systems Manager lets you manage multiple computers on a Windows™ network  
from a single window, then implement commands and policies across the network with  
a single action. With Gateway Systems Manager, you can run system management tasks  
which are triggered by certain events or conditions.  
Printed documentation comes with the Gateway Systems Manager CD. You can find  
additional documentation in the program’s online help.  
Server security  
Locking the server  
To lock the server:  
1 Remove the bezel lock keys from the inside of the bezel, then snap on the bezel. The  
handles must be installed for the bezel to snap on. For instructions, see “Installing  
the bezel” on page 18.  
2 Insert the key into the lock and rotate it ¼ turn clockwise. To unlock it, rotate the  
key ¼ turn counter-clockwise.  
Using BIOS security passwords  
To prevent unauthorized use of the server, you can set server startup passwords. Set up  
an administrator password to prevent unauthorized access to the BIOS Setup utility.  
For information about resetting BIOS passwords, see “Resetting BIOS passwords” on  
page 98.  
To set the BIOS security passwords:  
1 Restart your server, then press F2 when the Gateway logo screen appears during  
startup. The BIOS Setup utility opens.  
2 Select the Security menu.  
3 Select Administrator Password.  
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4 Type the password and press ENTER, then type it again and press ENTER.  
5 Save your changes and close the BIOS Setup utility.  
To remove a BIOS security password:  
1 Restart your server, then press F2 when the Gateway logo screen appears during  
startup. The BIOS Setup utility opens.  
2 Select the Security menu, then select the password to remove.  
3 Enter the current password, then press ENTER.  
4 For the new password, leave the password field blank, then press ENTER. The password  
is removed.  
Tips & Tricks  
Passwords can also be cleared using jumpers on the system board.  
For instructions, see “Resetting BIOS passwords” on page 98.  
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Identifying your server  
While you are working on a cabinet that contains several slim servers, it can be difficult  
to keep track of which server or servers you are currently working on. The System ID  
indicator is a blue LED that you can turn on to help you locate the correct server. Your  
server has a System ID indicator in the front and in the back. In addition to the following  
procedure, the ID LED can also be turned on by using the Gateway Systems Manager  
software.  
To turn on the System ID LEDs:  
1 Press the System ID button. The two blue System ID LEDs turn on.  
System ID  
LED  
System ID  
button  
System ID  
LED  
For the System ID LEDs to turn on, the server does not need to be turned on, but it  
does need to be plugged in.  
2 To turn off the LEDs, press the System ID button.  
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Updating the baseboard management  
controller firmware  
The baseboard management controller (BMC) performs several system management  
functions such as:  
■
Monitoring server components (FRU) and sensor data records (SDR) (the information  
provided depends on the option selected)  
■
■
Managing nonvolatile storage for the system event log and sensor data records  
Interfacing with the emergency management port to send alerts and interact with  
remote management systems.  
■
Fault resilient booting (the extent depends on the option selected).  
You should update the BMC firmware when Gateway Customer Care has instructed you  
to update it.  
To update the BMC firmware:  
1 Create a DOS-bootable USB Disk-on-key device or a DOS-bootable CD.  
2 Download the BMC update file from support.gateway.com.  
3 Follow the instructions included with the update file.  
Updating the FRU/SDR  
The FRU/SDR must be updated whenever you add additional hardware to your server  
that must be monitored by the BMC or whenever you update the BIOS. Each time  
you update the FRU/SDR, we recommend that you check support.gateway.com for the  
most current version of the utility. If a newer version is available than the one included  
on the SCCD, download the newer version and use it instead of the SCCD. Follow  
the instructions in the readme.txt file that accompanies the utility, or proceed with  
the following.  
To update the FRU/SDR:  
1 Boot your server to DOS (using a DOS-bootable diskette, CD, or USB disk-on-key  
device).  
2 Put the System Companion CD in the CD drive and change directories (to the CD drive)  
to access it.  
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3 When the System Companion CD menu opens, select the FRU/SDR utility.  
4 Select one of the following options (if in doubt, choose the second option and update  
both):  
Update just the SDR repository - Select this option when sensor information needs to  
be changed. For example, if the CPU is upgraded to a higher speed or if memory is  
replaced.  
-OR-  
Update the FRUs and the SDR repository - Select this option if have installed additional  
hardware. For example, additional memory.  
5 Exit the utility, remove the System Companion CD, then reboot your server.  
Using your System Companion CD  
You can use your System Companion CD to:  
■
■
■
Install hardware drivers  
Install programs  
View server documentation  
Instructions for using the CD are provided in Using Your System Companion CD.  
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Chapter 4  
Installing Components  
■ Opening and closing the server case  
■ Installing and replacing major server  
components  
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Preparing to install components  
Important  
You must open your server case to install components. If you are not  
comfortable with these procedures, get help from a computer service  
technician or contact Gateway Customer Care.  
Selecting a place to work  
Work on your server in an area that:  
■
■
■
■
■
■
Is clean (avoid dusty areas)  
Is a low-static environment (avoid carpeted areas)  
Has a stable surface on which to set your server  
Has enough room to place all of your server parts  
Is near a grounded outlet so you can test your server after installation  
Is near a telephone (in case you need help from Gateway Customer Care). The  
telephone must be directly connected to a telephone jack and cannot be connected  
to your server.  
Gathering the tools you need  
Some tools and supplies that you may need to work on your server are:  
■
■
■
■
■
A notebook to take notes  
A Phillips screwdriver  
A small flat-blade screwdriver  
Small containers to store various types of screws  
A grounding wrist strap (available at most electronic stores)  
Getting Help  
If you have questions about performing any of these procedures, contact Gateway  
Customer Care. For more information, see “Getting Help” on page 7.  
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Preventing static electricity discharge  
The components inside your server are extremely sensitive to static electricity, also known  
as electrostatic discharge (ESD).  
Warning  
To avoid exposure to dangerous electrical voltages and moving parts,  
turn off your server and unplug the power cord and modem cable  
before opening the server case.  
Caution  
ESD can permanently damage electrostatic discharge-sensitive  
components in the server. Prevent ESD damage by following ESD  
guidelines every time you open the server case.  
Before working with server components, follow these guidelines:  
■
■
■
Turn off the server, then unplug the power cords and all other cables.  
Press the power button to drain any residual power from the server.  
Wear a grounding wrist strap (available at most electronics stores) and attach it to a  
bare metal part of the server. You can also touch a bare metal surface on the back of  
the server with your finger.  
Warning  
To prevent risk of electric shock, do not insert any object into the vent  
holes of the power supply.  
■
■
■
Avoid static-causing surfaces such as carpeted floors, plastic, and packing foam.  
Avoid working on the server when your work area is extremely humid.  
Remove components from their antistatic bags only when you are ready to use them.  
Do not lay components on the outside of antistatic bags because only the inside of  
the bags provide electrostatic protection.  
■
Always hold expansion cards by their edges or their metal mounting brackets. Avoid  
touching the edge connectors and components on the cards. Never slide expansion  
cards or components over any surface.  
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Opening the server case  
Because the components inside your server are extremely sensitive to static electricity, make  
sure that you follow the instructions at the beginning of this chapter to avoid static  
electricity damage.  
Caution  
For correct cooling and air flow, always reinstall the top panel before  
you turn on the server. Operating the server without the panel in place  
will cause the server to overheat.  
To open the server:  
1 Follow the instructions in “Preventing static electricity discharge” on page 37. Make  
sure you turn off the server, then unplug the power cord and all other cables connected  
to the server.  
2 If the bezel is installed, unlock it, then pull it off.  
3 If the server is mounted in a cabinet, remove the server from the cabinet. For  
instructions, see “Removing the server from a cabinet” on page 19.  
Warning  
Screws are required to support the front of the server when using  
the standard cabinet rails. You must support the server while  
removing the front screws and while sliding the server off the cabinet  
rails. If the server is not supported, damage to the server or injury  
could result.  
4 Place the server on a stable, non-skid surface.  
5 Remove the shipping screw (if one is installed).  
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6 Press and hold the panel release button, then slide the top panel toward the back of  
the server about 1/2 inch.  
Panel release  
button  
7 Lift the top panel away from the server.  
Closing the server case  
Caution  
Whenever you add or remove components from your server, make  
sure that the various cables, both data and power, are routed correctly  
before reinstalling the top panel. Incorrectly routed cables could result  
in cable damage, fan blockage, misalignment of baffles and ducts,  
and incorrect airflow within the server.  
To close the server case:  
1 Make sure that all of the internal cables are arranged inside the case so they will not  
be pinched when you close the case.  
2 Slide the top panel’s edges into the server.  
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3 Slide the top panel toward the front of the server until it clicks into place.  
4 Replace the shipping screw (if required).  
5 Replace the bezel (if required).  
6 Reconnect the power cord and all other cables.  
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Removing and installing air ducts, air  
dams, and baffle  
Your server has been engineered to provide correct airflow in the chassis for sufficient  
cooling of drives, processors, and power supplies. As your server configuration changes,  
the airflow within the chassis will need to be modified to accommodate those changes.  
Caution  
To ensure continued, reliable operation, always operate your server  
with the appropriate air ducts, air dams, and baffle in place. Failure  
to do this could result in equipment damage due to incorrect cooling.  
Removing the processor air duct  
The processor air duct normally covers the portion of the system board that includes the  
processor(s) and the memory. The duct will need to be removed if you need to add or  
remove a processor or memory in your system or if you need to replace the system board.  
To remove the processor air duct:  
1 Follow the instructions in “Preventing static electricity discharge” on page 37. Make  
that sure you turn off the server, then unplug the power cord and all other cables  
connected to the server.  
2 Follow the instructions in “Opening the server case” on page 38.  
3 Lift the processor air duct from the chassis.  
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Installing the processor air duct  
To install the processor air duct:  
1 Place the processor air duct over the CPU sockets. The front edge of the air duct should  
contact the fan module and the top of the installed air duct should be flush with the  
top of the power supply.  
2 Follow the instructions in “Closing the server case” on page 39.  
Removing the air baffle  
Caution  
To ensure continued, reliable operation, always operate your server  
with the appropriate air ducts, air dams, and baffle in place. Failure  
to do this could result in equipment damage.  
To remove the air baffle:  
1 Follow the instructions in “Preventing static electricity discharge” on page 37. Make  
sure you turn off the server, then unplug the power cord and all other cables connected  
to the server.  
2 Follow the instructions in “Opening the server case” on page 38.  
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Important  
Take note of the cable routing under and around the air baffle. You  
will need to re-route these cables when the baffle is reinstalled.  
3 Pull up on the air baffle to remove it from the server chassis.  
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Installing the air baffle  
Caution  
To ensure continued, reliable operation, always operate your server  
with the appropriate air ducts, air dams, and baffle in place. Failure  
to do this could result in equipment damage.  
To install the air baffle:  
1 Place the air baffle into the chassis between the power supply and the hot-swap drive  
backplane, routing the cables as noted in the removal process.  
2 Fit the tab that extends from the front of the baffle under the drive bay area.  
3 Line up the guide pins on the baffle with the matching holes in the chassis and in  
the backplane.  
4 Push down firmly on the air baffle to secure it to the chassis.  
Caution  
Make sure that you do not pinch any cables under the baffle as you  
are reinstalling it. Failure to do this could result in misalignment of  
the baffle and incorrect airflow in the server.  
5 Follow the instructions in “Closing the server case” on page 39.  
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Installing and removing drives  
Your server’s basic configuration includes one CD or DVD drive and as many as three SATA  
fixed hard drives. SATA hot-swap hard drives and a hot-swap backplane are optional. A  
USB diskette drive is also included (but not installed in the server).  
As you prepare to install drives, remember:  
■
■
You must install a diskette drive in the left converted hard drive bay.  
Before you install a drive, see the drive’s documentation for information on  
configuring the drive, setting drive jumpers, and attaching cables.  
■
You may need to configure the drives you install using the BIOS Setup utility. Press  
F2 at startup to open the BIOS Setup utility.  
Installing a diskette in a converted hard drive bay  
If you need to install a diskette drive into your server, you must install the diskette drive  
in one of the hard drive bays.  
Important  
An internal diskette drive can only be installed in a converted hard  
drive bay if the optional hot-swap backplane is installed in your server.  
To install a diskette drive in a converted hard drive bay:  
1 Follow the instructions in “Preventing static electricity discharge” on page 37. Make  
sure that you turn off the server, then unplug the power cord and all other cables  
connected to the server.  
Caution  
The diskette drive is not hot-swappable. Before installing or removing  
the drive, make sure that power is turned off and the power cord is  
unplugged.  
2 Follow the instructions in “Opening the server case” on page 38.  
3 Unlock the bezel (if necessary) and remove it by pulling it from the chassis.  
4 Remove the left hot-swap hard drive carrier from the server.  
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5 Remove the rails from the diskette drive conversion kit carrier by removing the four  
screws that secure the rails to the carrier.  
6 Slide the diskette drive into the drive carrier. The back of the drive should go into  
the carrier first with the bottom of the drive facing down.  
7 Align the holes in the sides of the diskette drive with the holes in the carrier and  
attach the drive to the carrier with the two screws that came with the diskette drive  
conversion kit.  
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8 Reattach the rails to the sides of the carrier with the four screws you previously  
removed.  
9 Open the connector on the back of the diskette drive by pulling up on the connector  
cover.  
10 Insert one end of the 26-pin diskette drive flat flex cable into the connector, then  
push down on the connector cover to lock it into place.  
11 Insert the new drive assembly into the hard drive bay until it clicks into place.  
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12 Open the connector labeled Floppy Con on the backplane by pulling up on the  
connector cover.  
13 Insert the other end of the diskette flat flex cable into the backplane connector, then  
push in on the connector cover to lock the cable into place.  
14 Reinstall the bezel, if required, by snapping it into place on the front of the chassis.  
15 Follow the instructions in “Closing the server case” on page 39.  
16 Reconnect all power cords and peripheral device cables, then turn on the server.  
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Removing a diskette drive from the converted hard  
drive bay  
To remove a diskette drive from the converted drive bay:  
1 Follow the instructions in “Preventing static electricity discharge” on page 37. Make  
sure that you turn off the server, then unplug the power cord and all other cables  
connected to the server.  
Caution  
The diskette drive is not hot-swappable. Before installing or removing  
the drive, make sure that power is turned off and the power cord is  
unplugged.  
2 Follow the instructions in “Opening the server case” on page 38.  
3 Unlock the bezel (if necessary) and remove it by pulling it from the chassis.  
4 Pull up on the top of the connector on the backplane marked “Floppy Con” to release  
the flat flex cable.  
5 Push in on the lever at the back of the drive carrier to release the drive carrier from  
the drive bay, then slide the diskette drive carrier out through the front of the server.  
6 Pull up on the top of the connector on the back of the diskette drive and remove the  
flat flex cable.  
7 Remove the four screws securing the rails to the carrier, then remove the rails.  
8 Remove the two screws securing the diskette drive in the carrier, then slide the drive  
out of the carrier.  
9 Follow the instructions in “Installing a diskette in a converted hard drive bay” on  
page 45 if you are installing a new diskette drive.  
- OR -  
Follow the instructions in “Installing or replacing a hard drive” on page 53 to install  
a hard drive.  
10 Reinstall the bezel, if required, by snapping it into place on the front of the chassis.  
11 Follow the instructions in “Closing the server case” on page 39.  
12 Reconnect all power cords and peripheral device cables, then turn on the server.  
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Installing a CD or DVD drive  
To install a CD or DVD drive:  
1 Follow the instructions in “Preventing static electricity discharge” on page 37. Make  
sure that you turn off the server, then unplug the power cord and all other cables  
connected to the server.  
Caution  
The CD or DVD drive is not hot-swappable. Before installing or  
removing the drive, make sure that power is turned off and the power  
cord is unplugged.  
2 Follow the instructions in “Opening the server case” on page 38.  
3 Unlock the bezel (if necessary) and remove it by pulling it from the chassis.  
4 Remove the slim-line drive bay filler panel.  
- OR -  
Remove the CD/DVD drive carrier by pressing the blue lever at the back of the carrier  
and pushing the carrier out the front of the server.  
5 Place the CD or DVD drive in the drive carrier (included with your server) by aligning  
the two holes in the left side of the drive with the two alignment pins in the carrier,  
then lowering the right side of the drive into the carrier until it clicks into place.  
Interposer board  
Screws  
CD or DVD drive  
Drive carrier  
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6 Align the connector on the interposer board with the connector on the back of the  
CD or DVD drive, then attach the board to the drive with two screws (included with  
your server).  
7 Attach the 44-pin CD drive cable to the back of the interposer board.  
8 Slide the CD or DVD drive assembly into the slim-line bay until it clicks into place.  
9 Connect the other end of the 44-pin cable into the connector on the backplane or  
the system board.  
10 Reinstall the bezel, if required, by snapping it into place on the front of the chassis.  
11 Follow the instructions in “Closing the server case” on page 39.  
12 Reconnect all power cords and peripheral device cables, then turn on the server.  
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Removing a CD or DVD drive  
To removing a CD or DVD drive:  
1 Follow the instructions in “Preventing static electricity discharge” on page 37. Make  
sure that you turn off the server, then unplug the power cord and all other cables  
connected to the server.  
Caution  
The CD or DVD drive is not hot-swappable. Before installing or  
removing the drive, make sure that power is turned off and the power  
cord is unplugged.  
2 Follow the instructions in “Opening the server case” on page 38.  
3 Unlock the bezel (if necessary) and remove it by pulling it from the chassis.  
4 Disconnect the 44-pin CD drive cable from the backplane.  
5 Push in on the blue lever at the back of the drive carrier to release the drive carrier  
from the drive bay, then slide the drive carrier out through the front of the server.  
6 Press down on the side of the drive carrier to release the drive from the carrier.  
7 Disconnect the 44-pin CD drive cable from the back of the interposer board.  
8 Remove the four screws securing the rails to the carrier, then remove the rails.  
9 Remove the two screws securing the interposer board to the back of the CD or DVD  
drive, then remove the interposer board.  
10 Follow the instructions in “Installing a CD or DVD drive” on page 50 if you are  
installing a new CD or DVD drive.  
- OR -  
Install a slim-line drive bay filler panel into the empty bay.  
11 Reinstall the bezel, if required, by snapping it into place on the front of the chassis.  
12 Follow the instructions in “Closing the server case” on page 39.  
13 Reconnect all power cords and peripheral device cables, then turn on the server.  
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Installing or replacing a hard drive  
Use this procedure to add or replace hard drives in a drive bay. Your server supports as  
many as three 1-inch high 3.5-inch (fixed or hot-swap) SATA hard drives. You can purchase  
additional drives through your Gateway Sales representative.  
Important  
Gateway tests and verifies the operation and compatibility of the  
drives it sells. Especially in a hot-swap or mission-critical  
environment, additional or replacement drives must conform to  
Gateway standards.  
Installing a fixed SATA hard drive  
Use these instructions only if you have installed the fixed drive kit.  
Caution  
Fixed drives are not hot swappable. Before installing or removing the  
drive, make sure that power is turned off and the power cord is  
unplugged.  
To install a fixed SATA hard drive:  
1 Follow the instructions in “Preventing static electricity discharge” on page 37. Make  
sure that you turn off the server, then unplug the power cord and all other cables  
connected to the server.  
2 Follow the instructions in “Opening the server case” on page 38.  
3 Unlock the bezel (if necessary) and remove it by pulling it from the chassis.  
4 Press the latch on the back of the fixed drive carrier and slide it out of the bay. Store  
the drive in an anti-static bag.  
Drive latch  
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5 Remove the four screws that attach the plastic retention device or the previously  
installed hard drive to the drive carrier. Two screws are at each side of the retention  
device or the hard drive. Store the plastic retention device for future use.  
6 With the drive circuit-side down, position the connector end of the drive so that it  
is facing the back of the carrier.  
7 Attach the hard drive to the carrier using the four screws removed from the carrier.  
8 Insert the drive into the bay until it clicks into place.  
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9 If it is not already installed, connect the SATA power cable adapter (supplied with the  
fixed drive kit) to the 3x2 power supply cable from your power supply.  
10 For each drive you install, route one SATA data cable from the server board or add-in  
card to the hard drive, with the right-angle end of the SATA data cable connected to  
the server board or add-in card SATA connector.  
See your server board documentation or add-in card documentation for assistance in  
locating the SATA connectors on the board or add-in card.  
Important  
Data cables for drives installed to the right of the air baffle must be  
routed through the two cutouts in the top of the air baffle and under  
the tab. The data cable for a drive installed to the left of the air baffle  
must be routed through the back cutout of the air baffle and under  
the tab. You may need to remove the air baffle to route the cables  
underneath it. To see how to remove and then install the air baffle,  
see “Removing the air baffle” on page 42 and “Installing the air baffle”  
on page 44.  
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11 Connect the loose end of the data cable to the rear of the SATA drive.  
Air baffle tab  
Air baffle  
back cutout  
Air baffle  
cutout  
Air baffle  
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Important  
Power cables for drives installed to the right side of the air baffle must  
be routed beneath the front cutout in the underside of the air baffle.  
The power cable for a drive installed to the left of the air baffle does  
not need to be routed under the air baffle. You may need to remove  
the air baffle to route cables underneath it.  
Air baffle  
Air baffle cutout  
12 Connect the SATA power cable adapter end(s) to the rear of the SATA drive.  
13 Reinstall the bezel, if required, by snapping it into place on the front of the chassis.  
14 Follow the instructions in “Closing the server case” on page 39.  
15 Reconnect all power cords and peripheral device cables, then turn on the server.  
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Removing a fixed SATA hard drive  
Use these instructions only if you have installed the fixed drive kit.  
Caution  
Fixed drives are not hot swappable. Before installing or removing the  
drive, make sure that power is turned off and the power cord is  
unplugged.  
To remove a fixed SATA hard drive:  
1 Follow the instructions in “Preventing static electricity discharge” on page 37. Make  
sure that you turn off the server, then unplug the power cord and all other cables  
connected to the server.  
2 Follow the instructions in “Opening the server case” on page 38.  
3 Unlock the bezel (if necessary) and remove it by pulling it from the chassis.  
4 Disconnect the SATA data connector and power cables from the rear of the SATA drive.  
5 Press the latch on the back of the fixed drive carrier and slide it out of the bay.  
6 Remove the four screws that attach the hard drive to the drive carrier. Lift the drive  
from the carrier. Store the drive in an anti-static bag.  
7 If you are not installing a new drive, place the plastic retention device into the drive  
carrier, using the four screws you removed from the hard drive.  
8 Insert the screws that held the drive in the carrier into the screw locations on the  
carrier for future use.  
9 Slide the drive carrier back into the chassis until it clicks into place.  
Important  
For correct airflow, the hard drive carrier must be replaced in the  
chassis, even if no hard drive is installed in it.  
10 Reinstall the bezel, if required, by snapping it into place on the front of the chassis.  
11 Follow the instructions in “Closing the server case” on page 39.  
12 Reconnect all power cords and peripheral device cables, then turn on the server.  
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Installing a hot-swap hard drive  
To install a hot-swap hard drive:  
1 Unlock the bezel (if necessary) and remove it by pulling it from the chassis.  
Caution  
Before you remove a failed drive, use the appropriate software and  
utilities installed on the server to stop all activity on the failed drive.  
Instructions for using the software are provided by the software  
manufacturer. Failure to do so may destroy the data on the drive.  
2 Press the green release button on the hot-swap tray lever, then swing the lever open  
all the way.  
3 Pull the drive carrier straight out of the server.  
4 If you are replacing a hard drive, remove the four screws that secure the old hard drive  
to the drive tray, then remove the drive from the tray.  
- OR -  
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If you are adding a new drive, remove the four screws that secure the hard drive spacer  
to the drive tray, then remove the spacer from the tray.  
5 Line up the screw holes in the new drive with the holes in the side of the drive tray,  
then secure the drive to the tray with the four screws you removed in Step 4.  
6 Make sure that the tray’s release lever is open, then slide the new drive into the empty  
hot-swap bay.  
7 When the drive carrier lever begins to close by itself, push on the lever to lock the  
drive assembly into the drive bay.  
8 Reinstall the bezel, if required, by snapping it into place on the front of the chassis.  
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Configuring your onboard RAID solution  
Your server comes equipped with an onboard, chipset SATA RAID solution, which supports  
RAID levels 0 (striping) and 1 (mirroring). The onboard RAID solution can be enabled in  
the BIOS (page 133) and configured by launching the RAID BIOS console during the boot  
process.  
Configuring the onboard SATA RAID solution  
Level Description and use  
Pros  
Cons  
Number  
of drives  
Fault  
Tolerant  
0
1
Data divided into blocks and  
High data  
throughput for  
large files  
No fault tolerance.  
Data is lost if a drive  
fails.  
One or  
two  
No  
distributed sequentially (pure  
striping). Use for non-critical data  
that requires high performance  
Data duplicated on another disk  
(mirroring). Use for  
read-intensive, fault-tolerant  
systems.  
100 percent  
data  
redundancy,  
providing fault  
tolerance.  
More disk space  
required. Reduces  
usable disk space  
to the size of the  
smallest drive.  
Reduced  
Two  
Yes  
performanceduring  
rebuilds.  
To launch the SATA RAID BIOS console:  
1 Restart your server.  
2 Press F2 when the Gateway logo screen appears during startup. The BIOS Setup utility  
opens.  
3 From the Main BIOS menu, select the Advanced menu.  
4 Select the IDE Configuration sub-menu.  
5 For the Configure S-ATA as RAID option, select Enabled.  
6 Exit the BIOS Setup utility.  
7 Restart your server.  
8 During the boot process you will see the following message:  
Press <Ctrl>-<E> for BIOS Console  
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9 Press and hold the CTRL key, then press the E key. The RAID BIOS console will open.  
Important  
When you press CTRL + E to configure the SATA RAID, you will see  
the following error message: Error (0146): Insufficient Memory  
to Shadow PCI ROM. This error message can be ignored.  
10 Configure the RAID options, then exit the RAID BIOS console.  
11 Reboot the server.  
To configure the SATA RAID solution:  
1 Open the BIOS Setup utility as described in the previous procedure.  
2 Select Configure from the Management menu, then select Easy Configuration.  
3 Press the SPACEBAR to associate the selected physical drives with the current array. The  
indicator changes from READY to ONLINE.  
4 Press Enter when you finish creating the current array, then press F10 to select  
configurable arrays.  
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5 Press the SPACEBAR to select the array. The Logical Drive Configuration screen opens.  
6 Select the physical drives to associate with the current array, then press the SPACEBAR.  
7 Set the RAID level for the logical drive by highlighting RAID and pressing ENTER. The  
available RAID levels for the current logical drive are shown.  
8 Select a RAID level, then press ENTER.  
9 Set the RAID logical drive size and stripe size.  
10 When you have defined the current logical drive, select Accept, then press ENTER.  
11 Repeat Step 7 through Step 10 to configure additional logical drives.  
12 Save the configuration when prompted, then press ENTER to return to the Management  
menu.  
Caution  
Initializing the RAID array destroys any data on the hard drives in the  
selected array.  
13 Select Initialize from the Management menu.  
14 Use the SPACEBAR to highlight the logical drive to initialize, then press F10.  
15 Select Yes at the prompt, then press ENTER to begin initialization. A graph will show  
the progress of the initialization process.  
16 When the initialization process is complete, press ESC to return to the previous menu.  
17 Exit the RAID Configuration utility and reboot the server.  
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Filling empty drive bays  
Empty drive bays in the server must be filled by filler panels, empty drive carriers, or empty  
drive trays, as appropriate. With the bezel removed, install the appropriate carrier or filler  
panel, then replace the bezel by snapping it into place on the front of the server.  
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Installing memory  
Your server supports from 256 MB to 12 GB* of total DDR333 or DDR266 memory.  
Supported DIMM sizes include 256 MB, 512 MB, 1 GB, and 2 GB.  
Caution  
Modules must be installed in banks in identical pairs. Use only  
DDR266 or DDR333 compliant, 184-pin, SDRAM registered x72  
ECC, LP (low profile) DIMM memory modules.  
Install memory first into Bank 1, then Bank 2, then Bank 3. If memory  
is installed incorrectly, your server will not start.  
The BIOS configures the memory controller to run in either single channel or dual channel  
mode, depending on the following:  
■
If one or more fully populated DIMM banks are detected, the memory controller will  
run in dual channel mode.  
DIMM banks must be populated using the following guidelines:  
■
■
■
DIMM banks must be populated in order, starting with Bank 1.  
Single rank DIMMs must be populated before dual rank DIMMs.  
When using DDR333 DIMMs, a maximum of four DIMMs can be populated when  
all four DIMMs are dual rank (double row) DIMMs.  
■
DDR266 and DDR333 memory can be mixed on the server board, but when mixing  
DIMM types, DDR333 memory will be treated as DDR266  
* When using Dual Rank (double row) DIMMs, a maximum of four loads per memory  
channel is supported, therefore a maximum of four dual rank DIMMs can be populated  
on this system board.  
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Supported DDR266 DIMM populations  
Bank 3 - DIMMs 3A and 3B Bank 2 - DIMMs 2A and 2B Bank 1 - DIMMs 1A and 1B  
Single row  
Empty  
Single row  
Single row  
Empty  
Single row  
Single row  
Single row  
Double row  
Double row  
Double row  
Single row  
Single row  
Single row  
Empty  
Double row  
Empty  
Double row  
Double row  
Empty  
Empty  
Double row  
Double row  
Empty  
Single row  
Double row  
Double row  
Supported DDR333 DIMM populations  
Bank 3 - DIMMs 3A and 3B Bank 2 - DIMMs 2A and 2B Bank 1 - DIMMs 1A and 1B  
Single row  
Empty  
Single row  
Single row  
Empty  
Single row  
Single row  
Single row  
Double row  
Double row  
Single row  
Single row  
Empty  
Empty  
Double row  
Empty  
Empty  
Double row  
Empty  
Single row  
Double row  
Memory online sparing  
The chipset on the system board in the Gateway 9315 supports memory online sparing,  
which can provide a way to prevent data loss in case of DIMM failure. Memory online  
sparing is configured in the BIOS.  
Using memory online sparing, one DIMM per channel (selectable in the BIOS setup utility)  
is used as a memory spare (the spare DIMM must be equal to, or larger than, the largest  
DIMM in that channel). If a DIMM begins to fail, the contents of the failing DIMM is  
copied to the spare DIMM in that channel. When all of the data is copied, the primary  
DIMM is automatically removed from service. Since one DIMM per channel is always  
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maintained as a spare, only 75% of the installed memory is usable. For example, if six  
2 GB DIMMs are installed, only four are actively used (the other two are used as spares),  
so the maximum usable memory for this configuration would be 8 GB.  
A DIMM fault LED adjacent to the DIMM slot will light orange to indicate the failed  
memory module.  
To install or replace memory:  
1 Follow the instructions in “Preventing static electricity discharge” on page 37. Make  
sure that you turn off the server, then unplug the power cord and all other cables  
connected to the server.  
2 Follow the instructions in “Opening the server case” on page 38.  
3 Pull the plastic tabs away from the sides of the memory module slot. If you are  
replacing a memory module, lift the old module out of the slot.  
DIMM 2A  
DIMM 3B  
DIMM 3A  
DIMM 2B  
DIMM 1A  
DIMM 1B  
4 Align the notch on the new module with the notch in the memory module slot and  
press the module firmly into the slot. The tabs on the sides of the memory slot should  
secure the memory module automatically.  
5 Follow the instructions in “Closing the server case” on page 39.  
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6 Turn on the server, then make sure that the operating system completely loads. If you  
receive an error, see “Memory” on page 120.  
7 Follow the instructions in “Updating the FRU/SDR” on page 32.  
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Removing and Installing PCI expansion  
cards  
Caution  
The PCI riser assembly and individual PCI expansion cards are not  
hot-swappable. Before installing or removing the any part of the  
assembly, make sure that power is turned off and the power cord is  
unplugged.  
Removing and installing the PCI riser assembly  
To remove and install the PCI riser assembly:  
1 Follow the instructions in “Preventing static electricity discharge” on page 37. Make  
sure that you turn off the server, then unplug the power cord and all other cables  
connected to the server.  
2 Follow the instructions in “Opening the server case” on page 38.  
3 If necessary, disconnect any cables that are attached to installed PCI expansion cards.  
4 Lift the PCI riser assembly from the system board by lifting the two, blue latches on  
the assembly.  
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5 If you are installing or replacing a PCI expansion card, follow the instructions in  
“Removing and installing a PCI expansion card” on page 71.  
Caution  
Do not touch the contacts on the bottom part of the expansion card.  
Touching the contacts can cause electrostatic damage to the card.  
- OR -  
If you are installing or replacing the PCI riser connector, follow the instructions in  
“Removing and installing a PCI riser connector” on page 72.  
6 Position the PCI riser assembly over the PCI sockets on the server board, lining up  
the four hooks at the back of the riser assembly with the four slots in the back of the  
chassis.  
Hooks  
Slots  
7 Press the PCI riser assembly back into the server.  
8 Follow the instructions in “Closing the server case” on page 39.  
9 See the card’s documentation for software installation instructions.  
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Removing and installing a PCI expansion card  
To remove and install a PCI expansion card:  
1 Follow the instructions in “Preventing static electricity discharge” on page 37. Make  
sure that you turn off the server, then unplug the power cord and all other cables  
connected to the server.  
2 Follow the instructions in “Opening the server case” on page 38.  
3 If you are replacing a card, disconnect any cables that are attached to the old card.  
4 Lift the PCI riser assembly from the system board by lifting the two, blue latches on  
the assembly.  
5 If you are replacing a card, remove the old expansion card. You can slightly rock the  
card end-to-end to loosen and remove the card (do not bend the card sideways), then  
proceed to Step 6.  
Caution  
Do not touch the contacts on the bottom part of the expansion card.  
Touching the contacts can cause electrostatic damage to the card.  
- OR -  
If you need to change out the PCI riser connector, follow the instructions in  
“Removing and installing a PCI riser connector” on page 72.  
6 Insert the new PCI card into the card slot. You can slightly rock the card end-to-end  
to help insert the card, but do not bend the card sideways.  
7 Connect any cables to the card following the instructions in the card’s documentation.  
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8 Install the PCI riser assembly back into the server by following the instructions in  
“Removing and installing the PCI riser assembly” on page 69.  
9 Follow the instructions in “Closing the server case” on page 39.  
10 See the card’s documentation for software installation instructions.  
Removing and installing a PCI riser connector  
You received your server chassis with your choice of one of two PCI riser connectors:  
■
■
A full-height PCI-Express riser with one PCI-Express x8 slot  
A full-height PCI-X riser with one PCI-X slot  
The PCI riser connector can be replaced if it fails or if a different option is required.  
To remove and install a PCI riser connector:  
1 Follow the instructions in “Preventing static electricity discharge” on page 37. Make  
sure that you turn off the server, then unplug the power cord and all other cables  
connected to the server.  
2 Follow the instructions in “Opening the server case” on page 38.  
3 Remove the PCI riser assembly by following the instructions in “Removing and  
installing the PCI riser assembly” on page 69.  
4 Remove any expansion cards installed in the PCI riser connector. You can slightly rock  
the card end-to-end to loosen and remove the card (do not bend the card sideways).  
Caution  
Do not touch the contacts on the bottom part of the expansion card.  
Touching the contacts can cause electrostatic damage to the card.  
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5 Push back on the blue release lever at the end of the PCI riser connector. While holding  
the lever back, push firmly on the other edge of the board to disengage the board  
from the riser.  
PCI riser  
connector  
Riser  
retention pin  
Riser locking lever  
6 Place the PCI riser connector in a static-free bag for future use.  
7 Line up the screws on the riser assembly with the slot and the large hole on the new  
PCI riser connector.  
8 Press and hold the blue riser locking lever, then place the PCI riser connector onto  
the retention pins.  
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9 Slide the PCI riser connector to the right to lock it into place, then release the blue  
locking lever.  
10 Install PCI expansion cards by following the instructions in “Removing and installing  
a PCI expansion card” on page 71.  
11 Install the PCI riser assembly by following the instructions in “Removing and  
installing the PCI riser assembly” on page 69.  
12 Follow the instructions in “Closing the server case” on page 39.  
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Replacing a system fan  
Caution  
The system fans are not hot-swappable. Before installing or removing  
a system fan, make sure that power is turned off and the power cord  
is unplugged.  
To replace the fan module:  
1 Follow the instructions in “Preventing static electricity discharge” on page 37. Make  
sure that you turn off the server, then unplug the power cord and all other cables  
connected to the server.  
2 Follow the instructions in “Opening the server case” on page 38.  
3 Follow the instructions in “Removing the processor air duct” on page 41.  
4 Trace the cable from the failed fan to the fan distribution board, then disconnect the  
cable from the board.  
5 Lift the failed fan from the fan distribution board and remove it from the server.  
Important  
Note the orientation of the failed fan before you remove it.  
There are two raised arrows on the replacement fan. One arrow  
should point to the left and the other arrow should point to the back  
of the server.  
6 Make sure that the arrows are oriented correctly, then insert the replacement fan into  
the fan module.  
7 Connect the fan power cable to the fan distribution board.  
8 Follow the instructions in “Installing the processor air duct” on page 42.  
9 Follow the instructions in “Closing the server case” on page 39.  
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Installing a processor  
The 9315 server is compatible with Intel® Xeon processors with a front side bus frequency  
of 800 MHz and a minimum speed of 2.8 GHz. The server automatically detects the  
processors each time you turn it on. Whenever you install new processors, you should  
first install the most current version of the BIOS. For instructions, see “Updating the BIOS”  
on page 93.  
Warning  
Caution  
Processors and heat sinks may be hot if the computer has been  
running. Before replacing a processor or heat sink, allow them to cool  
for several minutes.  
A heat sink must be installed on the processor. Installing a processor  
without a heat sink could damage the processor.  
Important  
You must have a processor in the CPU 1 socket or your server will  
not start.  
If you are upgrading your server from one processor to two, you may  
need to reconfigure your operating system so it can recognize the  
additional processor. For more information, see your operating  
system’s documentation.  
To install or replace a processor:  
1 Install the most current BIOS version. For instructions, see “Updating the BIOS” on  
page 93.  
2 Follow the instructions in “Preventing static electricity discharge” on page 37. Make  
sure that you turn off the server, then unplug the power cord and all other cables  
connected to the server.  
3 Follow the instructions in “Opening the server case” on page 38.  
4 Follow the instructions in “Removing the processor air duct” on page 41.  
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5 If you are installing a processor, proceed to Step 7.  
- OR -  
If you are replacing a processor, loosen the four captive screws on the corners of the  
heat sink, then twist the heat sink slightly to break the seal between the heat sink  
and remove it from the processor.  
Caution  
Do not force the heat sink from the processor. Doing so could damage  
the processor.  
6 Rotate the processor release lever a full 135° to release the processor, then lift the  
processor out of the socket.  
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7 If you are installing a second processor for the first time, remove the air dam from  
the processor air duct.  
Caution  
If you do not remove the air dam from the processor air duct, the  
second processor may overheat, resulting in loss of data and possible  
damage to your server.  
8 Before inserting the processor into the socket, make sure that:  
■
The processor release lever is open all the way (135° from the closed position)  
■
The triangular arrow on the corner of the processor aligns with the triangular icon  
on the corner of the CPU socket  
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Important  
If you install two processors onto the system board, the processors  
must be the same speeds, revision, core voltage, and bus speed.  
9 Install the new processor into the CPU socket, then press the processor locking lever  
down until it lays flat against the CPU socket.  
10 Place the heat sink over the processor, lining up the four captive screws with the four  
posts surrounding the processor.  
Caution  
The heat sink has Thermal Interface Material (TIM) located on the  
bottom of it. Use caution when you unpack the heat sink so you do  
not damage the TIM.  
11 Loosely screw in the captive screws on the corners of the heat sink, gently tightening  
diagonal screws (screw in one screw, then the screw located diagonally to the first  
screw). Do not fully tighten one screw before tightening another.  
12 Gradually and equally tighten each captive screw until each is firmly tightened. Do  
not over-tighten the screws.  
13 Follow the instructions in “Installing the processor air duct” on page 42.  
14 Follow the instructions in “Closing the server case” on page 39.  
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Replacing the power supply  
Warning  
The power supply in this server contains no user-serviceable parts.  
Only a qualified computer technician should service the power supply.  
Your server comes with a 3-wire AC power cord fitted with the correct  
plug style for your region. If this plug does not match the connector  
on your surge protector, UPS, or wall outlet, do not attempt to modify  
the plug in any way. Use a surge protector, UPS, or wall outlet that  
is appropriate for the supplied AC power cord.  
To replace the power supply:  
1 Follow the instructions in “Preventing static electricity discharge” on page 37. Make  
sure that you turn off the server, then unplug the power cord and all other cables  
connected to the server.  
2 Follow the instructions in “Opening the server case” on page 38.  
3 If you have a hot-swap backplane installed, follow the instructions in “Removing the  
air baffle” on page 42.  
4 Disconnect the power signal cable, main power cable, and the CPU power cables from  
the system board.  
5 Disconnect the flex cable and the 2×3 power cable from the backplane.  
Flex cable  
2×3 cable  
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6 Lift the front edge of the power supply, then pull it toward the front of the server to  
disengage it from the retention clips at the back of the server.  
7 Lift the power supply out of the case.  
8 Place the replacement power supply into the chassis, then slide it towards the back  
of the server to engage it beneath the two retention clips at the back of the chassis.  
9 Connect the power signal cable, the main power cable, and the CPU power cable to  
the system board.  
10 Connect the flex cable and the 2×3 cable to the backplane.  
11 If you have a hot-swap backplane installed, follow the instructions in “Installing the  
air baffle” on page 44.  
12 Follow the instructions in “Closing the server case” on page 39.  
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Installing or replacing the hot-swap  
backplane  
Your server may not have a hot-swap backplane. If your server was ordered with fixed  
drives, it will not have a hot-swap backplane.  
To install or replace the hot-swap backplane:  
1 Follow the instructions in “Preventing static electricity discharge” on page 37. Make  
sure that you turn off the server, then unplug the power cord and all other cables  
connected to the server.  
2 Remove the bezel by unlocking it, then pulling it straight off the front of the chassis.  
3 Follow the instructions in “Opening the server case” on page 38.  
4 Follow the instructions in “Removing the air baffle” on page 42.  
5 Remove all drives and drive carriers by following the instructions in “Installing or  
replacing a hard drive” on page 53. Make note of which bay you remove each drive  
from.  
If you are installing a hot-swap backplane for the first time, go to Step 9. Otherwise  
go to the next step.  
6 Disconnect all cables from the backplane.  
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7 Loosen the blue captive screw on the right side of the backplane, then slide the  
backplane to the right until it stops.  
8 Lift the backplane from the server and place it in a static-free bag for future use.  
Caution  
Lift the backplane by the edges only. Damage may result if you pull  
on any board components.  
9 Align the new backplane’s keyhole slots with the mounting posts on the floor of the  
server case, then slide the backplane to the left until it stops.  
10 Tighten the blue captive screw at the right side of the board to secure the backplane  
to the server.  
11 Connect all cables to the backplane.  
12 Follow the instructions in “Installing the air baffle” on page 44.  
13 Follow the instructions in “Closing the server case” on page 39.  
14 Install the drives back into the server. If you are replacing the backplane, make sure  
that you replace the drives in the same bays you removed them from in Step 5.  
15 Reinstall the bezel (if required).  
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Replacing the CMOS battery  
If the server clock does not keep time or the settings in the BIOS Setup utility are not saved  
when you turn off the server, replace the CMOS battery with an equivalent battery.  
Warning  
Danger of explosion if battery is incorrectly replaced. Replace only  
with the same or equivalent type recommended by the manufacturer.  
Dispose of or recycle used batteries by taking them to a hazardous  
waste facility. Follow all local regulations for correct battery disposal.  
To replace the battery:  
1 Print the appendix for BIOS Settings in this guide.  
2 Open the BIOS Setup utility. For instructions, see “Opening the BIOS Setup utility”  
on page 92.  
3 Record the BIOS settings on your printout, then close the utility.  
4 Turn off your server, then follow the instructions in “Preventing static electricity  
discharge” on page 37.  
5 Follow the instructions in “Opening the server case” on page 38.  
6 Locate the old battery on the system board and note its orientation. You will need  
to install the new battery the same way.  
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7 Push the battery retention clip away from the battery until the battery lifts up, then  
remove the old battery. You can use a screwdriver to help lift the battery.  
8 Make sure that the positive (+) side of the new battery is facing up, then press the  
new battery into the socket until it snaps into place.  
9 Follow the instructions in “Closing the server case” on page 39.  
10 Turn on your server, then press F2 when the Gateway logo screen appears during  
startup.  
11 Restore any BIOS settings that you wrote down in Step 3.  
12 Save all your settings and close the BIOS Setup utility.  
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Replacing the control panel  
Caution  
The control panel is not hot-swappable. Before installing or removing  
the control panel, make sure that power is turned off and the power  
cord is unplugged.  
To replace the control panel:  
1 Follow the instructions in “Preventing static electricity discharge” on page 37. Make  
sure that you turn off the server, then unplug the power cord and all other cables  
connected to the server.  
2 Unlock the bezel, then remove it by pulling it straight off the server.  
3 Follow the instructions in “Opening the server case” on page 38.  
4 Press the blue latch at the back of the control panel, then slide the control panel  
forward far enough to reach the front panel and USB cable connectors at the back of  
the panel.  
Tips & Tricks  
You may need to disconnect the ends of the front panel and USB  
cables from the system board or backplane to create enough slack  
in the cables to reach the connectors.  
5 Disconnect the cables from the control panel.  
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6 Slide the replacement control panel into the server far enough to connect the front  
panel and USB cables. If you disconnected the cables from the system board or  
backplane, reconnect them.  
7 Slide the control panel the rest of the way into the server, until it clicks into place.  
8 Follow the instructions in “Closing the server case” on page 39.  
9 Replace the bezel on the front of the server.  
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Replacing the system board  
To replace the system board:  
1 Follow the instructions in “Preventing static electricity discharge” on page 37. Make  
sure that you turn off the server, then unplug the power cord and all other cables  
connected to the server.  
2 Follow the instructions in “Opening the server case” on page 38.  
3 Follow the instructions in “Removing the processor air duct” on page 41.  
4 Remove the memory modules by following the instructions in “Installing memory”  
on page 65.  
5 Remove the PCI riser assembly by following the instructions in “Removing and  
installing the PCI riser assembly” on page 69.  
6 Remove the heat sinks and processors by following the instructions in “Installing a  
processor” on page 76.  
7 Disconnect all cables from the system board, noting their locations and orientation.  
(You will reconnect the cables after you install the new board.)  
8 Remove the 9 screws that secure the system board to the server.  
Screw  
Screw (below processor air duct)  
2 screws  
(below PCI  
riser  
Screw  
assembly)  
Screw  
Screw  
Screw  
Screw  
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9 Slide the system board toward the front of the server. If the board is difficult to move,  
push on the back I/O port panel for added leverage.  
10 Lift the board away from the case.  
11 Insert the new system board into the case, then slide the board toward the back of  
the case until the holes in the board line up with the threaded standoffs on the case.  
12 Replace the 9 system board screws you removed in Step 8.  
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13 Reinstall the memory by following the instructions in “Installing memory” on  
page 65.  
14 Reinstall the processors by following the instructions in “Installing a processor” on  
page 76.  
15 Reinstall the fan module by following the instructions in “Replacing a system fan”  
on page 75.  
16 Reattach the cables you removed in Step 7.  
17 Reinstall the PCI riser assembly by following the instructions in “Removing and  
installing the PCI riser assembly” on page 69.  
18 Follow the instructions in “Installing the processor air duct” on page 42.  
19 Follow the instructions in “Closing the server case” on page 39.  
20 Turn on your server, then press F2 when the Gateway logo screen appears during  
startup.  
21 Check BIOS settings to make sure that they detect the server’s new hardware, then  
save your changes (if any) and close the BIOS Setup utility.  
22 If your server does not start after installing the new system board, contact Gateway  
Customer Care. For more information, see “Getting Help” on page 7.  
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Chapter 5  
Using the BIOS Setup Utility  
■ Opening the BIOS Setup utility  
■ Updating the BIOS  
■ Resetting the BIOS settings to their  
factory defaults  
■ Resetting the BIOS passwords  
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Opening the BIOS Setup utility  
The BIOS Setup utility stores basic settings for your server. These settings include basic  
hardware configuration, resource settings, and password security. These settings are stored  
and saved even when the power is off.  
Caution  
The options in the BIOS Setup utility have been set at the factory for  
optimal performance. Changes to these settings will affect the  
performance of your server.  
Before changing any settings, write them down in case you need to  
restore them later. You can record the settings on a printout of this  
guide’s appendix for “BIOS Settings” on page 131.  
To open the BIOS Setup utility:  
1 Restart your server, then press F2 when the Gateway logo screen appears during  
startup.  
When you select menu items, the Item Specific Help box on the right side of the screen  
displays specific information about the selection. The command bar across the bottom  
of the screen shows the keys you press to access help, navigate through the menus,  
and perform other tasks.  
2 Select one of these menus:  
■
■
■
■
■
■
Main gives you access to basic information and settings related to your server’s  
hardware and configuration.  
Advanced gives you access to information and settings for PCI cards, peripheral  
devices, memory, and the chipset.  
Boot gives you access to information and settings for startup features and startup  
sequences.  
Security gives you access to settings related to system access passwords. For more  
information, see “Server security” on page 29.  
Server gives you access to settings for system management, console redirection,  
event log configuration, and fault-resilient boot settings.  
Exit gives you access to options for closing the BIOS Setup utility.  
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Updating the BIOS  
If you need a new version of the BIOS, you can download the BIOS update from Gateway,  
then install the new version from a diskette.  
To update the BIOS:  
1 Print the appendix for “BIOS Settings” on page 131.  
2 Restart your server, then press F2 when the Gateway logo screen appears during  
startup.  
3 Record any custom BIOS settings on your printout.  
4 Download the BIOS update from support.gateway.com.  
5 Follow the instructions in the self-extracting BIOS update file.  
6 Enter any custom BIOS settings you recorded in Step 3, then save your changes and  
close the BIOS Setup utility.  
7 Follow the instructions in “Updating the FRU/SDR” on page 32.  
Rolling BIOS  
The BIOS flash memory of this server is divided into two partitions: a primary (active)  
partition from which the server boots, and a secondary partition to which BIOS updates  
are diverted. When a BIOS update occurs, the existing BIOS image is preserved on the  
primary partition and the system is automatically prompted to attempt to boot from the  
new BIOS (on the secondary partition). If a boot failure occurs with the new BIOS, the  
system will revert to the old BIOS on the other partition.  
To manually select the BIOS boot partition:  
1 Turn off the server, then disconnect the power cords and all other cables connected  
to the server.  
2 Follow the instructions in “Opening the server case” on page 38.  
Caution  
Moving the jumper while the power is on can damage your server.  
Always turn off the server and unplug the power cords and all other  
cables before changing the jumper.  
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3 Remove the jumper across pins 1-2 of jumper J1A4 (at the left back of the system  
board), then place the jumper across pins 2-3.  
4 Follow the instructions in “Closing the server case” on page 39.  
5 Reconnect the power cords and turn on the server. The BIOS is forced to boot from  
the lower partition.  
6 Turn off the server, then disconnect the power cords and all other cables connected  
to the server.  
7 Follow the instructions in “Opening the server case” on page 38.  
8 Place the jumper back onto pins 1-2.  
9 Follow the instructions in “Closing the server case” on page 39.  
Recovering the BIOS  
If you encounter a problem while you are updating the BIOS, such as a power outage, the  
BIOS update may not be successful. If the system continues to try to boot from the new,  
corrupted BIOS, you can manually recover the old BIOS so you can try another update.  
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To recover the old BIOS:  
1 Turn on or restart the server.  
2 Press and hold CTRL+HOME. The old BIOS is recovered.  
To manually recover the BIOS:  
1 Turn off the server, then disconnect the power cords and all other cables connected  
to the server.  
2 Follow the instructions in “Opening the server case” on page 44.  
Caution  
Moving the jumper while the power is on can damage your server.  
Always turn off the server and unplug the power cords and all other  
cables before changing the jumper.  
3 Remove the jumper across pins 2-3 of jumper J1H3 (Rcvr Boot), then place the jumper  
across pins 1-2.  
4 Follow the instructions in “Closing the server case” on page 39.  
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5 Insert a DOS-bootable USB disk-on-key or DOS-bootable CD containing a valid BIOS  
image.  
6 Reconnect the power cords and turn on the server. The BIOS recovery is initiated.  
While the BIOS is being recovered, the monitor displays a blue screen and the server  
will beep continually. The process is complete when the server stops beeping.  
7 Remove the bootable USB disk-on-key or CD.  
8 Turn off the server, then disconnect the power cords and all other cables connected  
to the server.  
9 Follow the instructions in “Opening the server case” on page 38.  
10 Place the jumper back onto pins 2-3.  
11 Follow the instructions in “Closing the server case” on page 39.  
12 Plug in the AC power cords and turn on the server, then verify that the recovery was  
successful.  
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Resetting the BIOS  
You can use two methods to clear all BIOS Setup settings and return them to the factory  
defaults:  
■
■
Press the power and reset buttons on the front of the server.  
Move the Clear BIOS jumper on the system board.  
To reset the BIOS using the power and reset buttons:  
1 Print the appendix for BIOS Settings in this guide.  
2 Restart your server, then press F2 when the Gateway logo screen appears during  
startup.  
3 Record any custom BIOS settings on your printout.  
4 Press the reset button and hold it down for four seconds or more, then press the power  
button while continuing to hold down the reset button.  
5 Release both buttons at the same time. The BIOS is reset.  
To reset the BIOS using the system board jumper:  
1 Print the appendix for BIOS Settings in this guide.  
2 Restart your server, then press F2 when the Gateway logo screen appears during  
startup.  
3 Record any custom BIOS settings on your printout.  
4 Follow the instructions in “Preventing static electricity discharge” on page 37.  
5 Turn off the server, then disconnect the power cord and all other cables connected  
to the server.  
6 Follow the instructions in “Opening the server case” on page 38.  
Caution  
Moving the jumper while the power is on can damage your server.  
Always turn off the server and unplug the power cord and all other  
cables before changing the jumper.  
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7 Place a jumper across the Force Erase pins (1-2) of jumper J1H5 (CMOS Clr).  
8 Reconnect the power cords and turn on the server. The BIOS settings are cleared.  
9 Turn off the server, then disconnect the power cords and all other cables connected  
to the server.  
10 Place the jumper back onto pins 2-3.  
11 Follow the instructions in “Closing the server case” on page 39.  
Resetting BIOS passwords  
To reset BIOS password(s), you must either reset and clear all BIOS settings or use the  
Password Clear jumper. To reset BIOS passwords, follow the instructions in “Resetting the  
BIOS” on page 97.  
To clear the BIOS password(s):  
1 Turn off the server, then disconnect the power cords and all other cables connected  
to the server.  
2 Follow the instructions in “Opening the server case” on page 38.  
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Caution  
Moving the jumper while the power is on can damage your server.  
Always turn off the server and unplug the power cords and all other  
cables before changing the jumper.  
3 Remove the jumper across pins 2-3 of jumper J1H2 (Pass Clr), then place the jumper  
across pins 1-2.  
4 Reconnect the power cords and turn on the server. The BIOS password(s) is cleared.  
5 Turn off the server, then disconnect the power cords and all other cables connected  
to the server.  
6 Place the jumper back onto pins 2-3.  
7 Follow the instructions in “Closing the server case” on page 39.  
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Chapter 6  
Troubleshooting  
■ Getting telephone support and training  
■ Interpreting error messages and codes  
■ Troubleshooting  
If the suggestions in this chapter do not correct  
the problem, see “Telephone support” on  
page 102 for more information about how to get  
help.  
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Telephone support  
Before calling Gateway Customer Care  
If you have a technical problem with your server, follow these recommendations before  
contacting Gateway Customer Care:  
■
■
■
Make sure that your server is connected correctly to a grounded AC outlet that is  
supplying power.  
If a peripheral device, such as a keyboard or mouse, does not appear to work, make  
sure that all cables are plugged in securely and plugged into the correct port or jack.  
If you have recently installed hardware or software, make sure that you have installed  
it following the instructions provided with it. If you did not purchase the hardware  
or software from Gateway, see the manufacturer’s documentation and technical  
support resources.  
■
If you have “how to” questions about using a program, see:  
■
■
■
■
The program’s online Help  
The program’s documentation  
Your operating system’s documentation  
The software or hardware manufacturer’s Web site  
■
■
See “Troubleshooting” on page 107.  
Have your client ID, serial number (located on the back of your server case), and order  
number available, along with a detailed description of your issue, including the exact  
text of any error messages, and the steps you have taken.  
■
■
Make sure that your server is nearby at the time of your call. The technician may have  
you follow appropriate troubleshooting steps.  
Consider using Gateway’s online technical support. Gateway’s Web site has FAQs, tips,  
and other technical help. You can also use the Web site to e-mail Customer Care. For  
more information, visit Gateway’s Customer Care Web site at support.gateway.com.  
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Telephone support  
Gateway offers a wide range of customer service, technical support, and information  
services.  
Telephone numbers  
You can access the following services through your telephone to get answers to your  
questions:  
Resource  
Service description NEW  
How to reach  
Gateway’s  
fee-based  
software  
Get tutorial assistance for software issues.  
800-229-1103 (charged to your  
credit card)  
tutorial service  
Gateway  
Talk to a Gateway Customer Care  
877-485-1464 (US)(option #6)  
800-846-3609 (Canada and  
Puerto Rico  
Customer Care representative about a non-tutorial technical  
support question.  
605-232-2191  
(all other countries)  
Sales,  
accounting,  
and warranty  
Get information about available systems,  
pricing, orders, billing statements, warranty  
service, or other non-technical issues.  
800-846-2000 (US)  
888-888-2037 (Canada)  
Tutoring and training  
Gateway's Customer Care professionals cannot provide hardware and software training.  
Instead, Gateway recommends the following training resource.  
Resource  
Service description  
For more information  
Gateway  
Learning  
Libraries  
A variety of courses and tutorials are available  
on CD. Select from several easy-to-use  
learning libraries.  
www.gateway.com/training  
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Safety guidelines  
While troubleshooting your server, follow these safety guidelines:  
■
Never remove the top panel while your server is turned on and while the modem  
cable and the power cords are connected.  
■
Do not attempt to open the monitor. To do so is extremely dangerous. Even if the  
power is disconnected, energy stored in the monitor components can be dangerous.  
Also, opening the monitor voids its warranty.  
■
■
Make sure that you are grounded correctly before opening the server. For more  
information about preventing damage from static electricity, see “Preventing static  
electricity discharge” on page 37.  
After you complete any maintenance task where you have to open the server case,  
make sure that you close the case and reconnect all cables before you restart your  
server.  
Warning  
To avoid bodily injury, do not attempt to troubleshoot your server  
problem if:  
■
The power cord or plug is damaged  
Liquid has been spilled into your server  
Your server was dropped  
The case was damaged  
■
■
■
Instead, unplug your server and contact a qualified computer  
technician. If your server was damaged during shipment from  
Gateway, contact Gateway Customer Care. For more information, see  
“Telephone support” on page 102.  
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Error messages  
These messages often indicate procedural errors such as typing an incorrect keystroke or  
trying to save a file to a write-protected diskette. Some messages, however, may indicate  
a problem that requires further troubleshooting.  
Diskette drive 0 seek to track 0 failed  
■
Restart your server, then open the BIOS Setup utility by pressing and holding F2 while  
your server restarts. Make sure that the drive settings are correct.  
Error loading operating system  
■
The master boot record may be corrupt. For troubleshooting information, see “The  
master boot record is corrupted” on page 120.  
Hard disk controller failure  
■
Make sure that the hard drive cable is connected securely.  
■
Restart your server, then open the BIOS Setup utility by pressing and holding F2 while  
your server restarts. Make sure that the correct drive type is selected.  
Hard disk controller failure - press F1 to try reboot  
■
The drive controller may be defective. Press F1 to try to restart the server. For more  
information about running diagnostics on your hard drive, see your operating system’s  
documentation.  
Insert bootable media device  
■
Restart your server, then open the BIOS Setup utility by pressing and holding F2 while  
your server restarts. Make sure that the drive settings are correct.  
■
See “The master boot record is corrupted” on page 120 for a possible solution.  
Invalid configuration information  
■
Restart your server, then open the BIOS Setup utility by pressing and holding F2 while  
your server restarts. Make sure that the settings are correct.  
■
Reset the BIOS. For instructions, see “Resetting the BIOS” on page 97.  
Invalid partition table  
■
The master boot record may be corrupt. For troubleshooting information, see “The  
master boot record is corrupted” on page 120.  
Invalid password  
Enter your password again. Some passwords are case sensitive.  
■
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■
■
If you do not know the password, you may need to reinstall the software you are trying  
to access.  
System startup passwords are stored in BIOS. If this password has been set and you  
do not know it, you may be able to reset the password through system board jumper  
settings. For instructions, see “Resetting BIOS passwords” on page 98.  
Memory errors were detected while the system started up  
■
See “Memory errors were detected during server start up” on page 120 for a possible  
solution.  
Memory size error  
■
Restart your server, then open the BIOS Setup utility by pressing and holding F2 while  
your server restarts. Save the memory configuration.  
Missing operating system  
■
The master boot record may be corrupt. For troubleshooting information, see “The  
master boot record is corrupted” on page 120.  
System Event Log Full  
■
Clear the event log. To clear the event log, restart your server, then open the BIOS  
Setup utility by pressing and holding F2 while your server restarts. Select the Server  
menu, then select the Event Log Configuration menu.  
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First steps  
Try these steps first before going to the following sections:  
■
■
■
Make sure that the power cord is connected to your server and an AC outlet and that  
the AC outlet is supplying power.  
If you use a surge protector or a UPS, make sure that it is turned on and is rated to  
handle the power required by your server.  
If you added or removed server components before the problem started, review the  
installation procedures you performed and make sure that you followed each  
instruction. You may need to remove the device, uninstall the device’s software, then  
reinstall the device.  
■
■
■
If an error message appears on the screen, write down the exact message before calling  
Gateway Customer Care. For instructions, see “Telephone support” on page 102.  
Restart your server, then open the BIOS Setup utility by pressing and holding F2 while  
your server restarts. Check your configuration settings.  
When diagnosing problems, press the non-maskable interrupt (NMI) button with a  
straightened paper clip to put the server into a halt state. For the location of the  
button, see “Control panel” on page 2.  
■
If an error occurs in a program, see its documentation or online help.  
Warning  
To avoid bodily injury, do not attempt to troubleshoot your server  
problem if:  
■
The power cord or plug is damaged  
Liquid has been spilled into your server  
Your server was dropped  
The case was damaged  
■
■
■
Instead, unplug your server and contact a qualified computer  
technician or Gateway Customer Care.  
Battery replacement  
If you have problems after installing a new CMOS battery, try each of the following items,  
closing the case and restarting the server after each try:  
■
Restart your server, then open the BIOS Setup utility by pressing and holding F2 while  
your server restarts. Correct any discrepancies.  
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■
Remove the top panel by following the instructions in “Opening the server case” on  
page 38, then make sure that all cables inside the case are attached securely. Also, make  
sure that the colored cable edges are aligned correctly and that the connectors do not  
miss any pins.  
Warning  
To avoid bodily injury, do not attempt to troubleshoot your server  
problem if:  
■
The power cord or plug is damaged  
Liquid has been spilled into your server  
Your server was dropped  
The case was damaged  
■
■
■
Instead, unplug your server and contact a qualified computer  
technician or Gateway Customer Care.  
■
If you have the correct test equipment, make sure that the new battery has power.  
Although unlikely, your new battery may be defective.  
Beep codes  
Whenever a recoverable error occurs during the power-on self-test (POST), the BIOS  
displays an error message that describes the problem. The BIOS also sounds a beep code  
(one long tone followed by two short tones) during POST if the video configuration fails  
(a faulty video controller) or if an expansion card is not functioning correctly. One short  
beep indicates the BIOS will boot the operating system. No error found.  
A PCI expansion card (for example, a RAID controller) can also issue audible errors by itself,  
usually consisting of one long tone followed by a series of short tones. For more  
information on the beep codes issued, check the documentation for that device.  
The following table shows POST error beep codes. Prior to system video initialization, BIOS  
uses these codes to inform users of error conditions.  
Beeps  
Description  
Troubleshooting steps  
1
Memory refresh timer error  
Reseat the memory modules or replace with  
modules you know are good.  
2
3
Parity error in the first 64 KB of memory.  
Base memory read/write test error  
Same as for 1 beep.  
Same as for 1 beep.  
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Beeps  
Description  
Troubleshooting steps  
4
System board timer not operational.  
Possible system board malfunction. To  
eliminate the possibility of an add in-card  
problem, remove all expansion cards.  
■
If the beep code occurs even when all  
expansion cards have been removed, the  
system board is at fault.  
If the beep code does not occur when the  
■
expansion cards have been removed, one  
of the cards is causing the problem. Install  
the cards one at a time until the problem  
happens again. When the beep code  
returns, the most recent card you installed  
is at fault.  
5
6
A processor on the system board generated  
an error.  
Try replacing the processors with known  
good processors.  
Same as for 4 beeps.  
The keyboard controller (8042) may be  
defective. The BIOS cannot switch to  
Protected mode.  
Remove the keyboard to see if the error goes  
away. If it does, try a known good keyboard.  
Same as for 4 beeps.  
7
8
General exception error (processor  
exception error).  
Same as for 4 beeps.  
Same as for 5 beeps  
Display memory error (system video  
adapter).  
If the system video adapter is an add-in card,  
replace or reseat the video adapter. If the  
video adapter is integrated into the system  
board, the board may be faulty. Try using an  
add-in card.  
9
The ROM checksum value does not match  
the value encoded in the BIOS.  
Same as for 4 beeps.  
10  
11  
The shutdown register for CMOS RAM failed. Same as for 4 beeps.  
The cache memory test failed. Same as for 4 beeps.  
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LED information  
The system board in this server includes LEDs that can assist you in troubleshooting your  
system. See the following table for a description of these LEDs and the information they  
provide:  
LED Name  
Function  
Location  
Color  
Description  
System ID  
Aids in server  
identification  
Control panel  
and left back of  
system board  
Blue  
Flashing = Server  
identification enabled  
■
System Fault  
Visible fault  
warning  
Front panel and  
left back of  
system board  
Green or  
Orange  
On = No fault  
Green blink = Degraded  
Orange = Critical error or  
■
■
non-recoverable  
Orange blink = Non critical  
■
ATA Activity  
DIMM Fault  
Front panel  
Front panel and  
left side of  
system board  
Green  
Blinking = Drive active  
On = Fault  
Identify failing  
memory module  
On the system  
board, at the  
back of each  
DIMM socket  
Orange  
POST Code  
diagnostic  
LEDs 1-4  
Display boot 80  
POST code  
On the left back  
of the system  
board  
Each LED  
can be  
Off,  
See “Diagnostic LEDs” on  
page 110  
(LSB, bit1,  
bit2, MSB)  
Green,  
Orange,  
or Red  
5v Standby  
Power LED  
Identify 5v  
standby power  
on state  
At the front left of  
the system board  
Orange  
On = 5v standby power on  
■
Identify the  
power state of  
the system  
Front panel  
Green  
Off = Power is off (or S5)  
On = Power is on (or S0)  
■
■
Slow blink = Low power  
state (S1-S3)  
Diagnostic LEDs  
The BIOS sends a 1-byte hex code to port 80 prior to each POST task. These codes are  
displayed on four tri-colored LEDs, located on the system board and available at the back  
of the server chassis. These codes can provide troubleshooting information in the event  
of a system hang during POST.  
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POST code checkpoints  
The following table shows the checkpoints, LED codes, and task description of events that  
may occur during the POST portion of the BIOS:  
Check  
point  
Diagnostic LED decoder  
G=Green, R=Red, O=Orange  
Description  
03  
Off  
Off  
G
G
Disable NMI, Parity, video for EGA, and DMA controllers. Initialize  
BIOS, POST, Runtime data area. Also initialize BIOS modules  
on POST entry and GPNV area. Initialized CMOS as mentioned  
in the Kernel Variable “wCMOSFlags.”  
04  
Off  
G
Off  
Off  
Check CMOS diagnostic byte to determine if battery power is OK  
and CMOS checksum is OK. Verify CMOS checksum manually  
by reading storage area. If the CMOS checksum is bad, update  
CMOS with power-on default values and clear passwords.  
Initialize status register A.  
Initialize data variables that are based on CMOS setup  
questions. Initializes both the 8259 compatible PICs in the  
system.  
05  
06  
Off  
Off  
G
G
Off  
G
G
Initialize the interrupt controller in hardware (generally PIC) and  
interrupt vector table.  
Off  
Do R/W test to CH-2 count reg. Initialize CH-0 as system timer.  
Install the POSTINT1Ch handler. Enable IRQ-0 in PIC for system  
timer interrupt.  
Traps INT1Ch vector to “POSTINT1ChHandlerBlock.”  
08  
G
Off  
Off  
Off  
Initialize the CPU. The BAT test is being done on KBC. Program  
the keyboard controller command byte is being done after Auto  
detection of KB/MS using AMI KB-5.  
C0  
C1  
C2  
C5  
C6  
C7  
0A  
0B  
0C  
R
R
R
R
R
R
G
G
G
R
Off  
Off  
G
Off  
G
Early CPU Init Start — Disable Cache - Init Local APIC  
Set up boot strap processor information.  
Set up boot strap processor for POST.  
Enumerate and set up application processors.  
Re-enable cache for boot strap processor.  
Early CPU Init Exit.  
R
R
Off  
G
O
Off  
G
O
Off  
G
O
G
Off  
Off  
G
G
Off  
G
Initialize the 8042 compatible keyboard controller.  
Detect the presence of PS/2 mouse.  
G
Off  
Off  
Detect the presence of keyboard in KBC port.  
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Check  
point  
Diagnostic LED decoder  
G=Green, R=Red, O=Orange  
Description  
0E  
G
G
G
Off  
Testing and initialization of different Input Devices. Also, update  
the Kernel Variables.  
Trap the INT09h vector, so that the POST INT09h handler gets  
control for IRQ1. Uncompress all available language, BIOS logo,  
and Silent logo modules.  
13  
24  
30  
2A  
Off  
Off  
Off  
G
Off  
G
G
R
R
O
O
Early POST initialization of chipset registers.  
Uncompress and initialize any platform specific BIOS modules.  
Initialize System Management Interrupt.  
Off  
R
Off  
Off  
Off  
Initialize different devices through DIM.  
See “DIM code checkpoints” on page 117 for more information.  
2C  
G
G
R
Off  
Initialize different devices. Detects and initializes the video  
adapter installed in the system that has optional ROMs.  
2E  
31  
G
G
O
R
Off  
O
Initialize all the output devices.  
Off  
Off  
Allocate memory for ADM module and uncompress it. Give  
control to ADM module for initialization. Initialize language and  
font modules for ADM. Activate ADM module.  
33  
37  
38  
Off  
Off  
G
Off  
G
O
O
R
O
O
R
Initialize the silent boot module. Set the window for displaying  
text information.  
Displaying sign-on message, CPU information, setup key  
message, and any OEM-specific information.  
Off  
Initialize different devices through DIM. See “DIM code  
checkpoints” on page 117 for more information.  
39  
3A  
3B  
G
G
G
Off  
Off  
Off  
R
O
O
O
R
O
Initialize DMAC-1 and DMAC-2.  
Initialize RTC date/time.  
Test for total memory installed in the system. Also, check for DEL  
or ESC keys to limit memory test. Display total memory in the  
system.  
3C  
40  
G
G
R
R
R
Mid-POST initialization of chipset registers.  
Off  
Off  
Off  
Detect different devices (parallel ports, serial ports, and  
coprocessor in CPU, and so on) successfully installed in the  
system and update the BDA, EBDA, and so on.  
50  
Off  
R
Off  
R
Programming the memory hole or any kind of implementation  
that needs an adjustment in system RAM size, if needed.  
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Check  
point  
Diagnostic LED decoder  
G=Green, R=Red, O=Orange  
Description  
52  
Off  
R
G
R
Update CMOS memory size from memory found in memory test.  
Allocates memory for Extended BIOS Data Area from base  
memory.  
60  
Off  
R
R
Off  
Initialize NUM-LOCK status and programs the KBD typematic  
rate.  
75  
78  
7A  
7C  
84  
85  
87  
8C  
8D  
8E  
Off  
G
G
G
R
O
R
R
O
G
G
G
G
G
G
R
O
Initialize Int-13 and prepare for IPL detection.  
Initialize IPL devices controlled by BIOS and option ROMs.  
Initialize remaining option ROMs.  
R
R
O
R
R
R
Generate and write contents of ESCD in NVRam.  
Log errors encountered during POST.  
Off  
Off  
G
Off  
G
R
Display error to the user and gets the user response to error.  
Execute BIOS setup if needed/requested.  
R
G
O
O
O
Off  
Off  
G
Off  
G
Late POST initialization of chipset registers.  
Build ACPI tables (if ACPI is supported).  
Off  
Program the peripheral parameters. Enable/disable NMI as  
selected.  
90  
A0  
A1  
A2  
R
R
R
R
Off  
Off  
Off  
Off  
Off  
R
R
Late POST initialization of system management interrupt.  
Check boot password if installed.  
Off  
G
R
Clean-up work needed before booting to operating system.  
O
Off  
Take care of runtime image preparation for different BIOS  
modules. Fill the free area in F000h segment with 0FFh.  
®
Initializes the Microsoft IRQ Routing Table. Prepares the  
runtime language module. Disables the system configuration  
display, if needed.  
A4  
A7  
R
R
G
G
R
O
Off  
G
Initialize runtime language module.  
Display the system configuration screen, if enabled. Initialize the  
CPUs before boot, including the programming of the MTRRs.  
A8  
O
Off  
R
Off  
Prepare CPU for operating system boot, including final MTRR  
values.  
A9  
AA  
O
O
Off  
Off  
R
O
G
Wait for user input at config display, if needed.  
Off  
Uninstall POST INT1Ch vector and INT09h vector. De-initializes  
the ADM module.  
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Check  
point  
Diagnostic LED decoder  
G=Green, R=Red, O=Orange  
Description  
AB  
O
O
R
Off  
-
Off  
G
O
R
R
Off  
-
G
Prepare BBS in Int 19 boot.  
AC  
Off  
O
End of POST initialization of chipset registers.  
Save system context for ACPI.  
B1  
Off  
Off  
-
00  
Off  
-
Pass control to OS Loader (typically INT19h).  
61-70  
OEM POST Error. This range is reserved for chipset vendors and  
system manufacturers. The error associated with this value may  
be different from one platform to the next.  
Bootblock initialization code checkpoints  
The Bootblock initialization code sets up the chipset, memory, and other components  
before system memory is available. The following table provides the diagnostic LED codes  
for these checkpoints and describes the type of checkpoints that may occur during the  
bootblock initialization:  
Check  
point  
Diagnostic LED decoder  
G=Green, R=Red, O=Orange  
Description  
Before  
D1  
R
R
R
R
Off  
Off  
O
O
Early chipset initialization is done. Early super I/O initialization  
is done, including RTC and keyboard controller, NMI is disabled.  
D1  
Perform keyboard controller BAT test. Check if waking up from  
power management suspend state. Save power-on CPUID value  
in scratch CMOS.  
D0  
D2  
D3  
R
R
R
R
R
R
Off  
G
R
R
O
Go to flat mode with 4 GB limit and GA20 enabled. Verify the  
bootblock checksum.  
Disable CACHE before memory detection. Execute full memory  
sizing module. Verify that flat mode is enabled.  
G
If memory sizing module not executed, start memory refresh and  
do memory sizing in Bootblock code. Do additional chipset  
initialization. Re-enable CACHE. Verify that flat mode is enabled.  
D4  
D5  
R
R
O
O
Off  
Off  
R
O
Test base 512 KB memory. Adjust policies and cache first 8 MB.  
Set stack  
Bootblock code is copied from ROM to lower system memory and  
control is given to it. BIOS now executes out of RAM.  
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Check  
point  
Diagnostic LED decoder  
G=Green, R=Red, O=Orange  
Description  
D6  
R
O
G
R
Both key sequence and OEM-specific method is checked to  
determine if BIOS recovery is forced. Main BIOS checksum is  
tested. If BIOS recovery is necessary, control flows to checkpoint  
E0. See Bootblock Recovery Code Checkpoints section of  
document for more information.  
D7  
R
O
G
O
Restore CPUID value back into register. The Bootblock-Runtime  
interface module is moved to system memory and control is given  
to it. Determine whether to execute serial flash.  
D8  
D9  
O
O
R
R
Off  
Off  
R
O
The Runtime module is uncompressed into memory. CPUID  
information is stored in memory.  
Store the Uncompressed pointer for future use in PMM. Copying  
Main BIOS into memory. Leaves all RAM below 1 MB  
Read-Write, including E000 and F000 shadow areas, but closing  
SMRAM.  
DA  
O
-
R
-
G
-
R
-
Restore CPUID value back into register. Give control to BIOS  
POST (ExecutePOSTKernel).See “POST code checkpoints” on  
page 111 for more information.  
E1-E8  
EC-EE  
OEM memory detection/configuration error. This range is  
reserved for chipset vendors and system manufacturers. The  
error associated with this value may be different from one  
platform to the next.  
Bootblock recovery code checkpoints  
The bootblock recovery code gets control when the BIOS determines that a BIOS recovery  
needs to occur because the user has forced the update or the BIOS checksum is corrupt.  
The following table provides the diagnostic LED codes for these checkpoints and describes  
the type of checkpoints that may occur during the Bootblock recovery portion of the BIOS:  
Check  
point  
Diagnostic LED decoder  
G=Green, R=Red, O=Orange  
Description  
E0  
R
R
R
Off  
Initialize the floppy controller in the super I/O. Some interrupt  
vectors are initialized. DMA controller is initialized. 8259 interrupt  
controller is initialized. L1 cache is enabled.  
E9  
EA  
O
O
R
R
R
O
G
Set up floppy controller and data. Attempt to read from floppy.  
Off  
Enable ATAPI hardware. Attempt to read from ARMD and ATAPI  
CDROM.  
EB  
O
R
O
G
Disable ATAPI hardware. Jump back to checkpoint E9.  
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Check  
point  
Diagnostic LED decoder  
G=Green, R=Red, O=Orange  
Description  
EF  
F0  
F1  
F2  
O
R
R
R
O
R
R
R
O
R
R
O
G
R
O
R
Read error occurred on media. Jump back to checkpoint EB.  
Search for pre-defined recovery file name in root directory.  
Recovery file not found.  
Start reading FAT table and analyze FAT to find the clusters  
occupied by the recovery file.  
F3  
F5  
FA  
R
R
O
R
O
R
O
R
O
O
O
R
Start reading the recovery file cluster by cluster.  
Disable L1 cache.  
Check the validity of the recovery file configuration to the current  
configuration of the flash part.  
FB  
O
R
O
O
Make flash write-enabled through chipset and OEM-specific  
method. Detect correct flash part. Verify that the found flash part  
size equals the recovery file size.  
F4  
FC  
FD  
FF  
R
O
O
O
O
O
O
O
R
R
R
O
R
R
O
O
The recovery file size does not equal the found flash part size.  
Erase the flash part.  
Program the flash part.  
The flash has been updated successfully. Make flash  
write-disabled. Disable ATAPI hardware. Restore CPUID value  
back into register. Give control to F000 ROM at F000:FFF0h.  
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DIM code checkpoints  
The Device Initialization Manager (DIM) gets control at various times during BIOS POST  
to initialize different system buses. The following table describes the main checkpoints  
where the DIM module is accessed.  
Checkpoint  
Description  
2A  
Initialize different buses and perform the following  
functions:  
■
Reset, Detect, and Disable (function 0) — Disables all  
device nodes, PCI devices, and PnP ISA cards. It also  
assigns PCI bus numbers.  
Static Device Initialization (function 1) — Initializes all  
■
static devices that include manual configured onboard  
peripherals, memory and I/O decode windows in  
PCI-PCI bridges, and noncompliant PCI devices. Static  
resources are also reserved.  
■
Boot Output Device Initialization (function 2) —  
Searches for and initializes any PnP, PCI, or AGP video  
devices.  
38  
Initialize different buses and perform the following  
functions:  
■
Boot Input Device INitialization (function 3) —  
Searches for and configures PCI input devices and  
detects if system has standard keyboard controller.  
IPL Device Initialization (function 4) — Searches for  
■
and configures all PnP and PCI boot devices.  
General Device Initialization (function 5) — Configures  
■
all onboard peripherals that are set to an automatic  
configuration and configures all remaining PnP and  
PCI devices.  
ACPI runtime checkpoints  
ACPI checkpoints are displayed when an ACPI-capable operating system either enters or  
leaves a sleep state. The following table describes the types of checkpoints that may occur  
during ACPI sleep or wake events:  
Checkpoint  
Description  
AC  
First ASL checkpoint. Indicates that the system is  
running in ACPI mode.  
AA  
System is running in APIC mode.  
01, 02, 03, 04, 05 Entering sleep state S1, S2, S3, S4, or S5.  
10, 20, 30, 40, 50 Waking from sleep state S1, S2, S3, S4, or S5.  
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BIOS  
The settings in the BIOS Setup utility are not retained  
■
Replace the CMOS battery. For instructions, see “Replacing the CMOS battery” on  
page 84.  
CD drive  
Your server does not recognize a CD or the CD drive  
■
Restart your server, then open the BIOS Setup utility by pressing and holding F2 while  
your server restarts. Make sure that the IDE controllers are enabled. For more  
information, see “Using the BIOS Setup Utility” on page 91.  
■
■
■
Reinstall the device driver. For instructions, see “Using your System Companion CD”  
on page 33.  
Make sure that the drive is configured correctly by following the instructions in the  
drive’s documentation.  
To check the installation, see “Installing a CD or DVD drive” on page 50 and  
“Removing a CD or DVD drive” on page 52.  
Your CD drive tray does not open  
■
Press a straightened paper clip wire into the CD drive’s manual eject hole. The drive  
tray opens.  
■
If this problem happens frequently while the server is turned on, the drive may be  
defective.  
Diskette drive  
The diskette drive is not recognized  
■
Restart your server.  
■
To check the installation, see “Installing a diskette in a converted hard drive bay” on  
page 45 and “Removing a diskette drive from the converted hard drive bay” on  
page 49.  
The diskette drive LED is lit continuously  
■
Remove the diskette from the drive. If the light stays on, try restarting your server.  
■
To check the installation, see “Installing a diskette in a converted hard drive bay” on  
page 45 and “Removing a diskette drive from the converted hard drive bay” on  
page 49.  
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Expansion cards  
Your server does not recognize an expansion card  
■
Restart your server.  
■
Make sure that you have installed the necessary software or driver. For instructions,  
see the card’s documentation.  
■
■
Reseat the expansion card and riser card. For instructions, see “Removing and  
Installing PCI expansion cards” on page 69.  
If another slot of the correct size is available, install the card in a different slot.  
Hard drive  
The hard drive cannot be accessed, or you receive a “General failure reading drive C”  
error message  
■
If a diskette is in the diskette drive, eject it and restart your server by pressing the  
reset button.  
■
■
Restart your server by pressing the reset button.  
If you have hot-swap drives, turn off your server, then remove all hard drives and  
push them in again to make sure that the drives are seated correctly. For instructions,  
see “Installing or replacing a hard drive” on page 53.  
■
■
Reseat the drive cables on the backplane.  
If your server has been subjected to static electricity or physical shock, you may need  
to reinstall the operating system.  
You receive a “Non-system disk” or “disk error” error message  
■
Eject the diskette from the diskette drive, then press ENTER.  
■
Make sure that your hard drive has an active partition. For more information, see “The  
master boot record is corrupted” on page 120.  
You are having problems with a SATA drive  
■
For normal SATA drives (not SATA RAID), check the BIOS setup utility to see if the  
BIOS has recognized the drive.  
■
■
■
■
Make sure that the power cable and SATA cables are attached securely to the drive cage.  
If the drive is not detected, try a different SATA port.  
Try swapping SATA cables between drives to determine if the cable is defective.  
Try listening to the drive to determine if the drive is spinning up. If not, the drive  
may be defective.  
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The master boot record is corrupted  
■
In a Windows network operating system, repair the master boot record using FDISK.  
To repair the master boot record:  
■
At a DOS command prompt, type fdisk/mbr, then press ENTER.  
Internet  
See also Modem.  
You cannot connect to the Internet  
■
■
Make sure that your account with your Internet Service Provider (ISP) is set up  
correctly. Contact your ISP technical support for help.  
Make sure that you do not have a problem with your modem. For more information,  
see “Modem (telephone dial-up)” on page 120.  
Keyboard  
Liquid has been spilled into the keyboard  
■
If you spilled liquid in the keyboard, turn off your server and unplug the keyboard.  
Clean the keyboard and turn it upside down to drain it. Let the keyboard dry before  
using it again. If the keyboard does not work after it dries, you may need to replace it.  
This type of damage is not covered by your server’s warranty.  
Memory  
Memory errors were detected during server start up  
■
Open your server and make sure that the memory modules are installed correctly. For  
instructions, see “Installing memory” on page 65.  
■
A memory module may be defective. If possible, try another memory module and  
see if the error repeats.  
Modem (telephone dial-up)  
See also Internet.  
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Your modem does not dial or does not connect  
■
Make sure that your server is connected to the telephone line and the telephone line  
has a dial tone.  
■
■
Make sure that the modem cable is less than 6 feet (1.8 meters) long.  
Remove any line splitters or surge protectors from your telephone line, then check  
for a dial tone by plugging a telephone into the telephone jack.  
■
If you have additional telephone services such as call waiting, call messaging, or voice  
mail, make sure that all messages are cleared and call waiting is disabled before using  
the modem. Contact your telephone service to get the correct code to temporarily  
disable the service. Also make sure that the modem dialing properties are set correctly.  
■
If you purchased the modem from Gateway, contact Gateway Customer Care.  
To check the dialing properties in Windows:  
In Windows Server 2003, click Start, then click Control Panel. The Control Panel  
window opens.  
1 Click/Double-click the Modems icon, then click Dialing Properties. The Dialing  
Properties dialog box opens.  
2 Make sure that all settings are correct.  
■
■
Make sure that you are not using a digital, rollover, or PBX line. These lines do not  
work with your modem.  
Check for line noise (scratchy, crackling, or popping sounds). Line noise is a common  
problem that can cause the modem to connect at a slower rate, abort downloads, or  
even disconnect. The faster the modem, the less line noise it can tolerate and still  
work correctly.  
Listen to the line using your telephone. Dial a single number (such as 1). When the  
dial tone stops, listen for line noise. Wiggle the modem cable to see if that makes a  
difference. Make sure that the connectors are free from corrosion and all screws in  
the wall or telephone jack are secure.  
You can also call your telephone service and have your telephone line checked for  
noise or low line levels.  
■
■
Try connecting with the modem at a lower connection speed. If reducing the  
connection speed lets you connect, contact your telephone service. The telephone line  
may be too noisy.  
Try another telephone line (either a different telephone number in your business or  
a telephone line at a different location). If you can connect on this line, call your  
telephone service.  
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Your 56K modem does not connect at 56K  
Current FCC regulations restrict actual data transfer rates over public telephone lines to  
53K. Other factors, such as line noise, telephone service provider equipment, or ISP  
limitations, may lower the speed even further.  
If your system has a v.90 modem, the speed at which you can upload (send) data is limited  
to 33.6K. If your system has a v.92 modem, the speed at which you can upload data is  
limited to 48K. Your ISP may not support 48K uploads.  
The modem is not recognized by your server  
■
If the modem shares the telephone line with another device, make sure that the  
telephone line is not in use (for example, someone is on the telephone, or another  
modem is in use).  
■
■
Shut down and restart your server.  
Reinstall the modem device driver. For instructions, see “Using your System  
Companion CD” on page 33.  
■
Open your server and reseat the modem. For instructions, see “Removing and  
Installing PCI expansion cards” on page 69.  
Monitor  
Your server is running but there is no picture  
■
Adjust the brightness and contrast controls to the center position.  
■
Make sure that the monitor is plugged in and turned on. If the monitor is turned on,  
the power LED should be lit.  
■
■
Check the port and cable for bent or damaged pins.  
Connect your monitor to another computer, or connect a monitor that you know  
works to your server.  
The color is not uniform  
Make sure that the monitor warms up for at least 30 minutes before making a final  
judgment about color uniformity.  
Make sure that:  
■
■
The monitor is not positioned too close to another monitor, fan, or fluorescent light.  
You demagnetize the screen using the monitor’s degauss feature. For more information  
on degauss, see the monitor’s documentation.  
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A horizontal line or wire is visible across the monitor screen  
The monitor may use thin damper wires, located approximately 1/3 of the way from the  
upper and lower screen edges, to stabilize the internal aperture grille. These wires are most  
obvious when the monitor displays a white background. The aperture grille allows more  
light to pass through the screen for brighter colors and greater luminescence. The damper  
wire is a critical part of the overall monitor design and does not negatively affect the  
monitor’s function.  
Power  
You press the power button, but the server does not turn on  
■
If the power button LED is green, the server is turned on, but you may not be seeing  
an image on the monitor. For monitor troubleshooting, see “Monitor” on page 122.  
■
If your server is plugged into a surge protector or UPS, make sure that the surge  
protector or UPS is connected securely to an electrical outlet, turned on, and working  
correctly. One way to check this is to plug the server directly into a wall outlet,  
bypassing the surge protector or UPS.  
■
■
■
■
Make sure that the electrical outlet is working by plugging a working device, such as  
a lamp, into the outlet, then turning it on to test the outlet.  
Open your server and make sure that the power supply module cage cable is connected  
correctly to the system board.  
If you recently added or upgraded any hardware on your server, return the server to  
the original configuration.  
With the exception of the power cord, disconnect all external cables, including the  
keyboard and mouse.  
When you turn on the server, it makes several short beeps  
■
The short beeps indicate the server has encountered some type of error. See “Beep  
codes” on page 108.  
Processor  
Your server does not recognize a new processor  
■
Make sure that the processor is fully seated in its socket. The processor should be  
recognized automatically if it is installed correctly.  
■
If you have upgraded your server from one processor to two, you may need to  
reconfigure your operating system so it recognizes the additional processor. For  
instructions, see your operating system’s documentation.  
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Appendix A  
Server Specifications  
The following specifications are for the standard  
configuration. Your server may contain optional  
equipment. All specifications are subject to  
change.  
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System specifications  
26.46 × 16.93 × 1.7 inches (67.21 × 43 × 4.32 cm) (without handles)  
Case size  
Weight  
Varies by configuration. A fully loaded server weighs about 31 lbs.  
(14.06 kg)  
Four 40×40×55 mm dual-rotor fans  
Fans  
Ports  
One 40×40×28 mm single-rotor fan  
Two 40×40×28 mm single-rotor fans in the power supply  
■
PS/2 keyboard or mouse (2)  
USB (3)  
Serial (1) (RJ-45)  
Video (2)  
■
■
■
■
LAN (2) (RJ-45)  
One slimline bay for a CD drive (standard), or a DVD drive (optional)  
One USB diskette drive (not installed in server)  
Drives  
(standard)  
Supports one full-length, full-height and one low-profile PCI expansion  
card  
Card sizes  
450 W  
Power supply  
Supports Windows Server 2003, Windows Small Business Server  
2003, Novell Netware, and SuSE Linux.  
Operating  
systems  
Compatible with:  
■
Windows 2000 Server  
Novell NetWare 6.5  
■
■
FCC Class A  
UL  
cUL  
Certifications  
■
■
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System board specifications  
Dual socket 604 package  
Processor  
800 MHz front side bus  
Supports as many as two Intel Xeon CPUs (2.8 GHz minimum)  
Intel E7320  
Chipset  
■
800 MHz FSB  
■
Intel E7320 MCH memory controller (Northbridge)  
Intel 6300ESB ICH I/O controller (Southbridge)  
■
■
Six DIMM slots support from 256 MB to 12 GB (using DDR333 or  
DDR266 DIMMs) total memory  
Use only DDR266 or DDR333 compliant, x72 ECC, registered,  
Memory  
■
184-pin, low profile (LP) SDRAM modules.  
Memory sparing (optional)  
■
PCI riser assembly, featuring:  
PCI device/slot  
■
One full-length, full-height 64-bit PCI riser (PCI, PCI-X or  
PCI-Express)  
■
One low-profile (LP) 64-bit PCI-X riser (up to 66 MHz)  
On-board ATI Rage XL  
VGA  
LAN  
■
8 MB SDRAM  
Up to 1600 × 1200 (2D)  
Up to 1024 × 768 (3D)  
■
■
■
Intel 82546EB controller  
Dual onboard 10/100/1000 network interface  
IEEE 850.3u auto-negotiation support  
Full duplex support  
■
■
■
■
Ultra ATA/100 support (1 connector, 2 channels)  
Up to 3 SATA fixed drives (RAID level 0 or 1 supported)  
Up to 3 SATA hot-swap drives (optional) (RAID level 0 or 1 supported)  
Hard Drive  
ACPI  
■
■
ACPI compliance  
Supports:  
■
S0  
S1  
S4  
S5  
■
■
■
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Environmental specifications  
The following specifications identify maximum environmental conditions. At no time  
should the server run under conditions which violate these specifications.  
Variable  
Requirements  
Temperature  
Maximum rate of change: 18°F (10°C) per hour  
Nonoperating: -40° to 158°F (-40° to 70°C)  
Operating: 50° to 95°F (10° to 35°C); derated 0.9°F (0.5°C) for every  
1,000 feet (305 meters). Use of 2 GB DIMMs derates the server to  
86°F (30°C)  
Altitude  
Humidity  
Shock  
10,000 feet (3,048 meters) maximum  
Nonoperating: 90% relative (noncondensing) at 86° F (30° C)  
Operating - 2.0 g, 11 msec, 1/2 sine  
Packaged - operational after an 18” fall  
Electrostatic  
Tested to 15 kilovolts (kV); no component damage  
discharge (ESD)  
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Additional specifications  
For more information about your server, such as memory size, hard drive size, and  
processor type, visit Gateway’s eSupport page at support.gateway.com. The eSupport page  
also has links to additional Gateway documentation and detailed specifications for your  
own server.  
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Appendix B  
BIOS Settings  
If you ever need to restore your BIOS settings,  
such as after a system board change, a record of  
the settings will make the process much easier.  
You can print this appendix, then record your  
custom BIOS settings on the printout. Only  
settings which can be changed are listed. For a  
complete list of viewable BIOS settings, run the  
BIOS Setup utility.  
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To view all BIOS settings:  
1 Restart your server  
2 Press F2 when the Gateway logo screen appears during startup. The BIOS Setup utility  
opens.  
3 Select menus and submenus to display setting information.  
BIOS menu  
Main  
BIOS submenu  
Setting  
Value  
System Overview  
AMIBIOS (Version, Build  
date), Processor (Type,  
Speed, Count)  
System Memory (Size)  
System Time  
HH:MM:SS  
System Date  
DAY MM/DD/YYYY  
Language  
English  
French  
German  
Italian  
Spanish  
Advanced  
Processor  
Configuration  
Manufacturer  
Brand String  
Frequency  
FSB Speed  
CPU1 (CPUID, Cache L1,  
Cache L2, Cache L3)  
CPU2 (CPUID, Cache L1,  
Cache L2, Cache L3)  
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BIOS menu  
BIOS submenu  
Setting  
Value  
Max CPUID Value Limit  
Enabled  
Disabled  
Hyper-Threading  
Technology  
Enabled  
Disabled  
Intel Speed Step™ Tech  
Automatic  
Disabled  
IDE Configuration  
Onboard P-ATA Channels  
Disabled  
Primary  
Secondary  
Both  
Onboard S-ATA Channels  
Configure S-ATA as RAID  
S-ATA Ports Definition  
Mixed P-ATA/S-ATA  
Disabled  
Enabled  
Disabled  
Enabled  
rd  
th  
A1-3 /A2-4  
M
th  
rd  
A1-4 /A2-3  
M
SelectsMixedP-ATA  
/ S-ATA submenu for  
configuring mixed  
P-ATA and S-ATA  
Primary IDE Master  
Primary IDE Slave  
Selects IDE Device  
Configuration  
submenu with  
additional device  
details/settings  
Selects IDE Device  
Configuration  
sub-menu with  
additional device  
details/settings  
Secondary IDE Master  
Selects IDE Device  
Configuration  
submenu with  
additional device  
details/settings  
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BIOS menu  
BIOS submenu  
Setting  
Value  
Secondary IDE Slave  
Selects IDE Device  
Configuration  
submenu with  
additional device  
details/settings  
Third IDE Master  
Fourth IDE Master  
Selects IDE Device  
Configuration  
submenu with  
additional device  
details/settings  
Selects IDE Device  
Configuration  
submenu with  
additional device  
details/settings  
Hard Disk Write Protect  
Disabled  
Enabled  
IDE Detect Time Out (Sec)  
0, 5, 10, 15, 20, 25,  
30, 35  
ATA(PI) 80-Pin Cable  
Detection  
Host & Device  
Host  
Device  
Floppy  
Configuration  
Floppy A  
Disabled  
720 KB 3 1/2”  
1.44 MB 3 1/2”  
2.44 MB 3 1.2”  
Onboard Floppy Controller  
Disabled  
Enabled  
Super I/O  
Configuration  
Serial Port A Address  
Disabled  
3F8/IRQ4  
2F8/IRQ3  
3E8/IRQ4  
2E8/IRQ3  
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BIOS menu  
BIOS submenu  
Setting  
Value  
Serial Port B Address  
Disabled  
3F8/IRQ4  
2F8/IRQ3  
3E8/IRQ4  
2E8/IRQ3  
USB Configuration  
USB Devices Enabled (List  
of USB devices detected by  
BIOS)  
USB Function  
Disabled  
Enabled  
Legacy USB Support  
Disabled  
Keyboard only  
Auto  
Keyboard and  
Mouse  
Port 60/64 Emulation  
USB 2.0 Controller  
Disabled  
Enabled  
Enabled  
Disabled  
USB 2.0 Controller Mode  
FullSpeed (12Mbps)  
HiSpeed (480Mbps)  
USB Mass Storage Device  
Configuration  
Selects USB Mass  
Storage Device  
Configuration  
submenu with USB  
Device enable  
PCI Configuration  
Onboard Video  
Disabled  
Enabled  
Dual Monitor Video  
Onboard NIC 1 (Left)  
Enabled  
Disabled  
Disabled  
Enabled  
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BIOS menu  
BIOS submenu  
Setting  
Value  
Onboard NIC 1 ROM  
Disabled  
Enabled  
Onboard NIC 2 (Right)  
Onboard NIC 2 ROM  
Slot 1 Option ROM  
Slot 3 Option ROM  
Slot 4 Option ROM  
Disabled  
Enabled  
Disabled  
Enabled  
Disabled  
Enabled  
Disabled  
Enabled  
Disabled  
Enabled  
Memory  
Configuration  
DIMM 1A (Information)  
DIMM 1B (Information)  
DIMM 2A (Information)  
DIMM 2B (Information)  
DIMM 3A (Information)  
Installed  
Not Installed  
Disabled  
Spare  
Installed  
Not Installed  
Disabled  
Spare  
Installed  
Not Installed  
Disabled  
Spare  
Installed  
Not Installed  
Disabled  
Spare  
Installed  
Not Installed  
Disabled  
Spare  
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BIOS menu  
BIOS submenu  
Setting  
Value  
DIMM 3B (Information)  
Installed  
Not Installed  
Disabled  
Spare  
Extended Memory Test  
1 MB  
1 KB  
Every Location  
Disabled  
Memory Retest  
Enabled  
Disabled  
Memory Remap Feature  
Memory Sparing  
Enabled  
Disabled  
Spare  
(Disabled provides the most  
memory space. Sparing  
reserves memory to replace  
failures.  
Disabled  
Boot  
Boot Settings  
Configuration  
Quick Boot  
Disabled  
Enabled  
Quiet Boot  
Disabled  
Enabled  
Bootup Num-Lock  
PS/2 Mouse Support  
Off  
On  
Disabled  
Enabled  
Auto  
POST Error Pause  
Disabled  
Enabled  
Hit <F2> Message Display  
Disabled  
Enabled  
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BIOS menu  
BIOS submenu  
Setting  
Value  
Scan User Flash Area  
Disabled  
Enabled  
Boot Device Priority  
1st Boot Device  
Varies (Specifies  
boot sequence from  
the available  
devices. A device  
enclosed in  
parenthesis has  
been disabled.)  
nth Boot Device  
Varies (Specifies  
boot sequence from  
the available  
devices. A device  
enclosed in  
parenthesis has  
been disabled.)  
Hard Disk Drive  
1st Drive  
nth Drive  
Varies (Specifies  
boot sequence from  
the available  
devices.)  
Varies (Specifies  
boot sequence from  
the available  
devices.)  
Removable Drive  
1st Drive  
nth Drive  
Varies (Specifies  
boot sequence from  
the available  
devices.)  
Varies (Specifies  
boot sequence from  
the available  
devices.)  
ATAPI CDROM  
Drives  
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BIOS menu  
BIOS submenu  
Setting  
Value  
1st Drive  
Varies (Specifies  
boot sequence from  
the available  
devices.)  
nth Drive  
Varies (Specifies  
boot sequence from  
the available  
devices.)  
Security  
Administrator Password is  
(Installed/Not installed)  
User Password is  
(Installed/Not installed)  
Set Admin Password (Set or  
clear Admin password)  
Set User Password (Set or  
clear User password)  
User Access Level  
No Access  
View Only  
Limited  
Full Access  
Clear User Password  
(Clears user  
password)  
Fixed disk boot sector  
protection  
Disabled  
Enabled  
Password On Boot  
Secure Mode Timer  
Disabled  
Enabled  
1 minute  
2 minutes  
5 minutes  
10 minutes  
20 minutes  
60 minutes  
120 minutes  
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BIOS menu  
BIOS submenu  
Setting  
Value  
Secure Mode Hot Key  
(Ctrl-Alt-)  
[Z]  
[L]  
Secure Mode Boot  
Front Panel Switch Inhibit  
NMI Control  
Disabled  
Enabled  
Disabled  
Enabled  
Disabled  
Enabled  
Server  
System  
Management  
Server Board Part Number  
Varies  
Server Board Serial Number Varies  
NIC 1 MAC Address  
NIC 2 MAC Address  
System Part Number  
System Serial Number  
Chassis Part Number  
Chassis Serial Number  
BIOS Version  
Varies  
Varies  
Varies  
Varies  
Varies  
Varies  
BIOS ID string  
(excluding build  
time/date)  
BMC Device ID  
Varies  
Varies  
Varies  
Varies  
Varies  
BMC Firmware Revision  
BMC Device Revision  
PIA Revision  
SDR Revision  
HSC FW Revision (HSBP)  
Firmware revision of  
the Hotswap  
controller. N/A if not  
present.  
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BIOS menu  
BIOS submenu  
Setting  
Value  
Serial Console  
Features  
BIOS Redirection Port  
Baud Rate  
Disabled  
Serial A  
Serial B  
9600  
19.2K  
38.4K  
57.6K  
115.2K  
Flow Control  
No Flow Control  
CTS/RTS  
XON/XOFF  
CTS/RTS + CD  
Terminal Type  
PC-ANSI  
VT100+  
VT-UTF8  
ACPI Redirection Port  
Serial Port Connector  
Disabled  
Serial A  
Serial B  
Serial A  
Serial B  
Event Log  
Configuration  
Clear All Event Logs  
BIOS Event Logging  
Critical Event Logging  
ECC Event Logging  
PCI Error Logging  
Disabled  
Enabled  
Disabled  
Enabled  
Disabled  
Enabled  
Disabled  
Enabled  
Disabled  
Enabled  
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BIOS menu  
BIOS submenu  
Setting  
Value  
FSB Error Logging  
Disabled  
Enabled  
Hublink Error Logging  
Disabled  
Enabled  
Server (Cont’d)  
Assert NMI or SERR  
Disabled  
Enabled  
Assert NMI or PERR  
Disabled  
Enabled  
Resume on AC Power Loss  
Stays Off  
Power On  
Last State (not  
supported)  
(When set to “Stays  
Off,” “Power Switch  
Inhibit” is disabled)  
FRB-2 Policy  
Disable BSP (not  
supported)  
Do not disable BSP  
(not supported)  
Retry on Next Boot  
Disable FRB2 Timer  
Late POST Timeout  
Disabled  
5 minutes  
10 minutes  
15 minutes  
20 minutes  
Hard Disk OS Boot Timeout Disabled  
5 minutes  
10 minutes  
15 minutes  
20 minutes  
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BIOS menu  
BIOS submenu  
Setting  
Value  
PXE OS Boot Timeout  
Disabled  
5 minutes  
10 minutes  
15 minutes  
20 minutes  
OS Watchdog Timer Policy  
Platform Event Filtering  
Stay On  
Reset  
Power Off  
Enabled  
Disabled  
Exit  
Save Changes and Exit  
(F10)  
Discard Changes and Exit  
(ESC key)  
Discard Changes (F7)  
Load Setup Defaults (F9)  
Load Custom Defaults  
Save Custom Defaults  
The following 2nd level submenus are accessed from the submenu indicated in the first  
column.  
BIOS submenu BIOS 2nd level  
submenu  
Setting  
Value  
IDE  
Configuration  
(Cont’d)  
Mixed P-ATA /  
S-ATA  
First ATA Channel  
P-ATA M-S  
S-ATA M-S  
Second ATA Channel  
S-ATA M-S  
None  
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BIOS submenu BIOS 2nd level  
submenu  
Setting  
Value  
rd  
th  
3rd and 4th ATA Channels  
A1-3 /A2-4  
M
th  
rd  
A1-4 /A2-3  
M
None  
BIOS submenu BIOS 2nd level  
submenu  
Setting  
Value  
IDE  
Configuration  
(Cont’d)  
IDE Device  
Configuration  
Device  
Device information  
Device vendor  
Vendor  
Size  
Device size  
LBA Mode  
Block Mode  
PIO Mode  
Async DMA  
Device LBA mode  
Device block mode  
Device PIO mode  
Device Async DMA  
mode  
Ultra DMA  
S.M.A.R.T.  
Device Ultra DMA mode  
Device S.M.A.R.T.  
support  
Type  
Not Installed  
Auto  
CDROM  
ARMD  
LBA/Large Mode  
Disabled  
Auto  
Block (Multi-Sector Transfer)  
Mode  
Disabled  
Auto  
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BIOS submenu BIOS 2nd level  
submenu  
Setting  
Value  
PIO Mode  
Auto  
0
1
2
3
4
DMA Mode  
Auto  
SWDMA 0-2  
MWDMA 0-2  
UWDMA 0-5  
S.M.A.R.T.  
Auto  
Disabled  
Enabled  
32Bit Data Transfer  
Setting  
Disabled  
Enabled  
BIOS submenu BIOS 2nd level  
submenu  
Value  
USB  
Configuration  
(Cont’d)  
USB Mass Storage  
Device  
Configuration  
USB Mass Storage Reset  
Delay  
10 Sec  
20 Sec  
30 Sec  
40 Sec  
Device #1  
Displayed if a device is  
detected. Includes a  
DeviceIDstringreturned  
by the USB device.  
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BIOS submenu BIOS 2nd level  
submenu  
Setting  
Value  
Emulation Type  
Auto  
Floppy  
Forced FDD  
Hard Disk  
CDROM  
Device #n  
Displayed if a device is  
detected. Includes a  
DeviceIDstringreturned  
by the USB device.  
Emulation Type  
Auto  
Floppy  
Forced FDD  
Hard Disk  
CDROM  
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Appendix C  
Safety, Regulatory, and Legal  
Information  
■ Safety information  
■ Legal and Regulatory Information  
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Important safety information  
Your Gateway system is designed and tested to meet the latest standards for safety of  
information technology equipment. However, to ensure safe use of this product, it is  
important that the safety instructions marked on the product and in the documentation  
are followed.  
Warning  
Always follow these instructions to help guard against personal injury  
and damage to your Gateway system.  
Setting up your system  
■
Read and follow all instructions marked on the product and in the documentation before you operate your  
system. Retain all safety and operating instructions for future use.  
■
■
■
■
Do not use this product near water or a heat source such as a radiator.  
Set up the system on a stable work surface.  
The product should be operated only from the type of power source indicated on the rating label.  
If your computer has a voltage selector switch, make sure that the switch is in the proper position for your area.  
The voltage selector switch is set at the factory to the correct voltage.  
■
■
Openings in the computer case are provided for ventilation. Do not block or cover these openings. Make sure  
you provide adequate space, at least 6 inches (15 cm), around the system for ventilation when you set up your  
work area. Never insert objects of any kind into the computer ventilation openings.  
Some products are equipped with a three-wire power cord to make sure that the product is properly grounded  
when in use. The plug on this cord will fit only into a grounding-type outlet. This is a safety feature. If you are  
unable to insert the plug into an outlet, contact an electrician to install the appropriate outlet.  
■
■
If you use an extension cord with this system, make sure that the total ampere rating on the products plugged  
into the extension cord does not exceed the extension cord ampere rating.  
If your system is fitted with a TV Tuner, cable, or satellite receiver card, make sure that the antenna or cable  
system is electrically grounded to provide some protection against voltage surges and buildup of static charges.  
Care during use  
■
Do not walk on the power cord or allow anything to rest on it.  
■
■
Do not spill anything on the system.  
Some products have a replaceable CMOS battery on the system board. There is a danger of explosion if the  
CMOS battery is replaced incorrectly. Replace the battery with the same or equivalent type recommended by  
the manufacturer. Dispose of batteries according to the manufacturer’s instructions.  
■
■
When the computer is turned off, a small amount of electrical current still flows through the computer. To  
avoid electrical shock, always unplug all power cables and modem cables from the wall outlets before cleaning  
the system.  
Unplug the system from the wall outlet and refer servicing to qualified personnel if:  
■
The power cord or plug is damaged.  
Liquid has been spilled into the system.  
The system does not operate properly when the operating instructions are followed.  
The system was dropped or the cabinet is damaged.  
■
■
■
■
The system performance changes.  
Replacement parts and accessories  
Use only replacement parts and accessories recommended by Gateway.  
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Important  
Warning  
Do not use Gateway products in areas classified as hazardous  
locations. Such areas include patient care areas of medical and  
dental facilities, oxygen-laden environments, or industrial facilities.  
To reduce the risk of fire, use only No. 26 AWG or larger  
telecommunications line cord.  
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Regulatory compliance statements  
United States of America  
Federal Communications Commission (FCC)  
Unintentional emitter per FCC Part 15  
FCC Part 15 Class A Statement  
The server is designated as complying with Class A requirements if it bares the following text on the rating label:  
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:  
(1) This device may not cause harmful interference.  
(2) This device must accept any interference received, including interference that may cause undesired operation.  
This device has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15  
of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a  
commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not  
installed and used in accordance with the instruction manual, may cause harmful interference with radio  
communications. Operation of this equipment in a residential area is likely to cause harmful interference, in  
which case the user will be required to correct the interference at your own expense.  
Caution  
Changes or modifications not expressly approved by Gateway could  
void the FCC compliance and negate your authority to operate the  
product.  
Telecommunications per part 68 of the Code of Federal Regulations (CFR 47)  
(applicable to products fitted with USA modems)  
Your modem complies with Part 68 of the Code of Federal Regulations (CFR 47) rules. On the computer or  
modem card is a label that contains the registration number and Ringer Equivalence Number (REN) for this  
device. If requested, this information must be provided to the telephone company.  
A telephone line cord with a modular plug is required for use with this device. The modem is designed to be  
connected to the telephone network or premises wiring using a compatible modular jack which is Part  
68-compliant. See installation instructions for details.  
The Ringer Equivalence Number (REN) is used to determine the number of devices which may be connected to  
the telephone line. Excessive RENs on a telephone line may result in the devices not ringing in response to an  
incoming call. In most areas, the sum of RENs should not exceed five (5.0). To be certain of the number of  
devices that may be connected to a line, as determined by the total RENs, contact the local telephone company.  
If this device causes harm to the telephone network, the telephone company will notify you in advance that  
temporary discontinuance of service may be required. The telephone company may request that you disconnect  
the equipment until the problem is resolved.  
The telephone company may make changes in its facilities, equipment, operations, or procedures that could  
affect the operation of this equipment. If this happens, the telephone company will provide advance notice in  
order for you to make necessary modifications to maintain uninterrupted service.  
This equipment cannot be used on telephone company-provided coin service. Connection to party line service is  
subject to state tariffs. Contact the state public utility commission or public service commission for information.  
When programming or making test calls to emergency numbers:  
■
Remain on the line and briefly explain to the dispatcher the reason for the call.  
Perform such activities in the off-peak hours such as early morning or late evenings.  
■
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The United States Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a  
computer or other electronic device to send any message via a telephone fax machine unless such message  
clearly contains, in a margin at the top or bottom of each transmitted page or on the first page of the  
transmission, the date and time it is sent, an identification of the business, other entity, or other individual  
sending the message, and the telephone number of the sending machine or such business, other entity, or  
individual. Refer to your fax communication software documentation for details on how to comply with the  
fax-branding requirement.  
FCC declaration of conformity  
Responsible party:  
Gateway Companies, Inc.  
610 Gateway Drive, North Sioux City, SD 57049  
(605) 232-2000 Fax: (605) 232-2023  
Product:  
■
Gateway 9315 Server  
For unique identification of the product configuration, please submit the 10-digit serial number found on the  
product to the responsible party.  
This device complies with Part 15 of the FCC Rules. Operation of this product is subject to the following two  
conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference  
received, including interference that may cause undesired operation.  
Caution  
Changes or modifications not expressly approved by Gateway could  
void the FCC compliance and negate your authority to operate the  
product.  
Canada  
Industry Canada (IC)  
Unintentional emitter per ICES-003  
This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus as set  
out in the radio interference regulations of Industry Canada.  
Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux  
appareils numériques de Classe A prescrites dans le règlement sur le brouillage radioélectrique édicté par  
Industrie Canada.  
Telecommunications per Industry Canada CS03  
(for products fitted with an IC-compliant modem)  
The Industry Canada label identifies certified equipment. This certification means that the equipment meets  
certain telecommunications network protective, operation, and safety requirements. The Department does not  
guarantee the equipment will operate to the users’ satisfaction.  
Before installing this equipment, users should make sure that it is permissible to be connected to the facilities of  
the local telecommunications company. The equipment must also be installed using an acceptable method of  
connection. In some cases, the inside wiring associated with a single-line individual service may be extended by  
means of a certified connector assembly. The customer should be aware that compliance with the above  
conditions may not prevent degradation of service in some situations.  
Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by  
the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give  
the telecommunications company cause to request the user to disconnect the equipment.  
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Users should make sure, for their own protection, that the electrical ground connections of the power utility,  
telephone lines, and internal metallic water pipe system, if present, are connected together. This precaution may  
be particularly important in rural areas.  
Warning  
To avoid electrical shock or equipment malfunction do not attempt to  
make electrical ground connections by yourself. Contact the  
appropriate inspection authority or an electrician, as appropriate.  
The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication of the  
maximum number of terminals allowed to be connected to a telephone interface. The termination on an  
interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer  
Equivalence Numbers of all the devices does not exceed 5.  
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Laser safety statement  
All Gateway systems equipped with CD and DVD drives comply with the appropriate safety standards, including  
IEC 825. The laser devices in these components are classified as “Class 1 Laser Products” under a US Department  
of Health and Human Services (DHHS) Radiation Performance Standard. Should the unit ever need servicing,  
contact an authorized service location.  
Warning  
Use of controls or adjustments or performance of procedures other  
than those specified in this manual may result in hazardous radiation  
exposure. To prevent exposure to laser beams, do not try to open the  
enclosure of a CD or DVD drive.  
California Proposition 65 Warning  
Warning  
This product contains chemicals, including lead, known to the State  
of California to cause cancer, birth defects, or reproductive harm.  
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Notices  
Copyright © 2005 Gateway, Inc.  
All Rights Reserved  
7565 Irvine Center Drive  
Irvine, CA 92618-2930 USA  
All Rights Reserved  
This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any  
means or in any form, without prior consent in writing from Gateway.  
The information in this manual has been carefully checked and is believed to be accurate. However, changes are made  
periodically. These changes are incorporated in newer publication editions. Gateway may improve and/or change products  
described in this publication at any time. Due to continuing system improvements, Gateway is not responsible for inaccurate  
information which may appear in this manual. For the latest product updates, consult the Gateway Web site at  
www.gateway.com. In no event will Gateway be liable for direct, indirect, special, exemplary, incidental, or consequential  
damages resulting from any defect or omission in this manual, even if advised of the possibility of such damages.  
In the interest of continued product development, Gateway reserves the right to make improvements in this manual and the  
products it describes at any time, without notices or obligation.  
Trademark Acknowledgments  
Gateway and the Black-and-White Spot Design are trademarks or registered trademarks of Gateway, Inc. in the U.S. and  
other countries. SpotShop, Spotshop.com, and Your:)Ware are trademarks of Gateway, Inc. Intel, Intel Inside logo, and  
Pentium are registered trademarks and MMX is a trademark of Intel Corporation. Microsoft, MS, MS-DOS, and Windows are  
trademarks or registered trademarks of Microsoft Corporation. All other product names mentioned herein are used for  
identification purposes only, and may be the trademarks or registered trademarks of their respective companies.  
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Index  
troubleshooting 118  
updating 93  
A
accessories  
BIOS Setup utility 91  
menus 92, 132  
safety precautions 148  
ACPI runtime checkpoints 117  
add-in card  
navigating through 92  
opening 92  
see card  
passwords 29, 98  
recording configuration 28  
settings 132  
adding  
see installing  
removing  
submenus 143, 144, 145  
troubleshooting 118  
BMC 32  
see also installing  
administrator password 29  
Advanced menu  
BIOS Setup utility 92  
air baffle  
installing 44  
removing 42  
air dams  
Boot menu  
BIOS Setup utility 92  
bootblock initialization code checkpoints  
diagnostic LEDs 114  
bootblock recovery code checkpoints  
diagnostic LEDs 115  
installing 41  
removing 41  
air ducts  
C
cabinet  
removing server 19  
card  
installing 41  
removing 41  
installing 69, 71  
slot location 4, 5, 69  
troubleshooting 119  
case  
B
backplane  
installing 82  
location 4  
closing 39  
baffle  
opening 38  
removing 41  
baseboard management controller 32  
battery  
CD  
Gateway Systems Manager 29  
System Companion 33  
troubleshooting 118  
CD drive  
location 6  
replacing 84  
troubleshooting 107  
beep codes 108  
bezel  
installing 50  
location 2  
troubleshooting 118  
installing 18  
checkpoints  
BIOS  
ACPI runtime 117  
bootblock initialization code 114  
bootblock recovery code 115  
DIM code 117  
POST code 111  
recovering 94  
resetting 97  
resetting passwords 98  
rolling 93  
settings 131  
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cleaning  
case 26  
keyboard 27  
screen 27  
closing  
case 39  
CMOS battery  
see battery  
114  
bootblock recovery code checkpoints 115  
DIM code checkpoints 117  
POST code checkpoints 111  
DIM code checkpoints 117  
DIMM  
see memory  
DIMM slots  
configuration jumper 5, 6  
configuring  
onboard RAID 61  
RJ-45 serial port 23  
connections  
diskette drive 5, 6  
IDE 5, 6  
location 6  
diskette drive  
connector 5, 6  
installing 50  
location 2  
replacing 50  
troubleshooting 118  
keyboard 3  
LAN 3  
display  
troubleshooting 122  
documentation  
Gateway Web site 7  
System Companion CD 33  
drive bays  
location 2  
drivers  
installing 33  
drives  
monitor 3  
mouse 3  
network 3  
power 3, 5, 6  
PS/2 3  
RJ-45 5, 6  
SATA 5  
serial 3  
USB 2, 3  
CD 2, 50  
configuring 45  
diskette 2, 50  
VGA 2, 3  
control panel 2  
location 2  
hard drive 2, 53  
hot-swap 2, 4, 53  
installing 45, 53  
RAID 2, 4, 53  
removing 45  
replacing 86  
cover panel  
removing 38  
replacing 39  
CPU  
installing 76  
CPU sockets  
location 5  
replacing 45  
SATA 2, 53  
troubleshooting 118, 119  
DVD drive  
installing 50  
D
E
DDR SDRAM  
see memory  
device drivers  
electrostatic discharge (ESD)  
preventing 37  
empty drive bays  
filling 64  
environmental specifications 128  
error messages 105  
installing 33  
diagnostic LEDs 110  
ACPI runtime checkpoints 117  
bootblock initialization code checkpoints  
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eSupport 129  
Exit menu  
BIOS Setup utility 92  
expansion card  
identifying your server 31  
indicators 2, 3, 21, 31  
information  
LED 110  
see card  
initial hardware settings 24  
installing  
F
add-in card 69  
fan module  
air baffle 44  
connector 5, 6  
location 4  
backplane 82  
battery 84  
filling empty drive bays 64  
finding specifications 126, 129  
firmware  
bezel 18  
card 69  
CD drive 50  
updating 32  
CD or DVD drive 50  
diskette drive (converted hard drive bay)  
45  
front panel connector 5, 6  
G
DVD drive 50  
Gateway  
expansion cards 69  
hard drive 53  
Customer Care 102  
Learning Libraries 103  
Web address 7  
Web site 7  
heat sink 76  
hot-swap backplane 82  
hot-swap drive 53  
memory 65  
Gateway Systems Manager 29  
PCI expansion card 69, 71  
PCI riser assembly 69  
PCI riser connector 72  
power supply 80  
processor 76  
processor air duct 42  
SATA drive 53  
H
hard drive  
indicator 2  
installing 53  
LED indicator 2  
replacing 53  
troubleshooting 119  
heat sink  
system board 88  
system fan 75  
installing 76  
Internet connection  
troubleshooting 120  
intrusion switch connector  
location 5, 6  
help  
telephone support 102  
tutoring 103  
hot-swap drives  
fan 4, 5, 6  
installing 53  
location 2  
J
jacks  
see connections  
jumper  
I
location 5, 6  
I/O panel 3  
IDE  
K
connectors 5, 6  
drive configuration 45  
keyboard  
cleaning 27  
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port 3  
troubleshooting 120  
port 3  
troubleshooting 122  
motherboard  
L
see system board  
mounting server 13  
mouse port 3  
LAN jack 3  
LED  
diagnostic 110  
N
indicators 2, 21  
information 110  
system board 110  
line conditioners 11  
location  
network jack 3  
NMI 107  
non-maskable interrupt 2, 107  
O
CPU sockets 4  
fan module 4  
memory slots 4  
power supply 4  
lock  
onboard RAID  
configuring 61  
online memory sparing 66  
opening case 38  
operating system  
setup 24  
Kensington 3  
key 2, 29, 38  
location 2, 3  
P
M
password  
Main menu  
clearing 98  
resetting 98  
resetting BIOS 98  
supervisor 29  
user 29  
BIOS Setup utility 92  
maintenance  
cleaning 26  
cleaning case 26  
cleaning keyboard 27  
cleaning screen 27  
Gateway Systems Manager 29  
general guidelines 26  
recording BIOS configuration 28  
master boot record 120  
memory  
PCI card  
see card  
PCI riser assembly  
installing 69  
removing 69  
PCI riser connector  
installing 72  
installing 65  
location 5, 6  
removing 72  
ports  
online sparing 66  
troubleshooting 120  
memory slots  
see connections  
POST (power-on self-test) 21  
POST code checkpoints  
diagnostic LEDS 111  
power  
location 4  
messages 105  
modem  
connection speed 122  
troubleshooting 120  
monitor  
auxiliary connector 5, 6  
button 2, 20, 22  
connector 6  
cord connector 3, 5  
indicator 2, 21  
cleaning 27  
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LED 2, 21  
replacing  
see installing  
reset button 2  
line conditioners 11  
main connector 5, 6  
protecting from surges 11  
reset button 2  
resetting the BIOS 97  
riser card 4, 5, 6, 69  
RJ-45 serial port 3  
configuring 23  
source problems 11  
static electricity 37  
surge protectors 11  
troubleshooting 123  
uninterruptible power supply (UPS) 12  
power distribution board  
location 4  
rolling BIOS 93  
S
safety  
general precautions 10, 148  
guidelines for troubleshooting 104  
static electricity 37  
SATA  
power supply  
installing 80  
location 4  
manageability connector 5, 6  
replacing 80  
backplane 82  
connectors 5  
uninterruptible 12  
power-on self-test 21  
processor  
drive location 2, 4  
installing drives 53  
screen  
heat sink 76  
cleaning 27  
installing 76  
troubleshooting 122  
location 4  
replacing 76  
troubleshooting 123  
processor air duct  
installing 42  
removing 41  
PS/2 port 3  
SDRAM  
see memory  
security  
locking server 29  
set passwords 29  
setting up in BIOS 29  
supervisor password 29  
system 29  
R
user passwords 29  
using password 29  
Security menu  
BIOS Setup utility 92  
security switch connector  
location 5, 6  
serial number 102  
serial port 3  
server  
rack  
installing in server 13  
removing server from 19  
rack mount kit 13  
rack mounting server 13  
RAID drives  
installing 53  
rail installation 13  
RAM  
see memory  
recovering  
BIOS 94  
removing  
back 3  
front 2  
interior 4  
starting 20  
turning off 22  
see also installing  
server from cabinet 19  
Server menu  
BIOS Setup utility 92  
www.gateway.com  
159  
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setting up  
hardware 10  
system ID 31  
system ID LED 31  
operating system 24  
system recovery  
safety precautions 10, 26, 148  
settings  
preparing for 28  
recording BIOS configuration 28  
initial hardware 24  
Setup utility  
see BIOS Setup utility  
slots  
memory 5, 6  
sparing  
memory online 66  
specifications  
T
technical support  
Customer Care 102  
resources 102  
tips before contacting 102  
telephone support 102  
training  
additional 129  
environmental 128  
system 126  
CD 103  
Gateway Learning Libraries 103  
troubleshooting  
add-in card 119  
battery 107  
system board 127  
starting the server 20  
static electricity 37  
status indicator 21  
supervisor password  
see administrator password  
surge protector 11  
system 126  
beep codes 108  
BIOS 118  
card 119  
CD 118  
CD drive 118  
diagnostic LEDs 110  
diskette drive 118  
error messages 105  
expansion card 119  
general guidelines 107  
general safety guidelines 104  
hard drive 119  
administration 29  
control 29  
ID indicator 2, 3, 31  
management 29  
security 29  
specifications 126  
startup 20  
Internet connection 120  
keyboard 120  
system board  
components 5, 6  
LED information 110  
master boot record 120  
memory 120  
installing 88  
left side 6  
replacing 88  
modem 120  
right 5  
monitor 122  
specifications 127  
system board connectors  
location 5, 6  
power 123  
power source problems 11  
processor 123  
system board LEDs 110  
System Companion CD 7, 33  
system configuration  
protecting with passwords 29  
system fan  
safety guidelines 104  
technical support 102  
telephone support 102  
video 122  
turning off server 22  
turning on server 20  
installing 75  
www.gateway.com  
160  
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U
uninterruptible power supply (UPS) 12  
updating  
baseboard management controller  
firmware 32  
BIOS 93  
firmware 32  
UPS 12  
USB ports  
internal connector 5, 6  
location 2, 3  
user password 29  
utilities  
BIOS Setup 91  
V
VGA port 2, 3  
Video  
connectors 6  
W
Web site  
Gateway 7  
www.gateway.com  
161  
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www.gateway.com  
162  
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A MAN 9315 1U USR GDE R0 01/05  
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