Gaggia Coffeemaker 037RG User Manual

Type Sup 037RG  
OPERATING INSTRUCTIONS  
LEGGERE ATTENTAMENTE QUESTE ISTRUZIONI D'USO PRIMA DI UTILIZZARE LA MACCHINA.  
READ THESE OPERATING INSTRUCTIONS CAREFULLY BEFORE USING THE MACHINE.  
DIESE BEDIENUNGSANLEITUNG IST VOR DEM ERSTEN GEBRAUCH DER MASCHINE AUFMERKSAM ZU LESEN.  
LIRE ATTENTIVEMENT CES INSTRUCTIONS AVANT D’UTILISER LA MACHINE.  
FOR HOUSEHOLD USE ONLY  
USAGE DOMESTIQUE SEULEMENT  
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CAUTION  
This appliance is for household use only. Any servicing, other than cleaning and  
user maintenance, should be performed by an authorized service center. Do not  
immerse machine in water. To reduce the risk of fire or electric shock, do not  
disassemble the machine. There are no parts inside the machine serviceable by  
the user. Repair should be done by authorized service personnel only.  
1. Check voltage to be sure that the voltage indicated on the nameplate  
corresponds with your voltage.  
2. Never use warm or hot water to fill the water tank. Use cold water only.  
3. Keep your hands and the cord away from hot parts of the appliance during  
operation.  
4. Never clean with scrubbing powders or harsh cleaners. Simply use a soft  
cloth dampened with water.  
5. For optimal taste of your coffee, use purified or bottled water. Periodic  
descaling is still recommended every 2-3 months.  
6. Do not use caramelized or flavored coffee beans.  
INSTRUCTIONS FOR THE POWER  
SUPPLY CORD  
A. A short power-supply cord (or detachable power-supply cord) is to be  
provided to reduce risks resulting from becoming entangled in or tripping  
over a longer cord.  
B. Longer detachable power-supply cords or extension cords are available  
and may used if care is exercised in their use.  
C. If a long detachable power-supply cord or extension cord is used,  
1. The marked electrical rating of the detachable power-supply cord or  
extension cord should be at least as great as the electrical rating of the  
appliance  
2. If the appliance is of the grounded type, the extension cord should be a  
grounding-type 3-wire cord, and  
3. The longer cord should be arranged so that it will not drape over the  
counter top or table top where it can be pulled on by children or tripped  
over.  
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GENERAL INFORMATION  
The coffee machine is suitable for preparing espresso coffee using either coffee beans or ground  
coffee and is equipped with a device to dispense steam and hot water. The structure of the ma-  
chine has been designed for domestic use only and is not suitable for continuous professional-  
type operation.  
Keep these operating instructions in a safe place and make them available to anyone  
who may use the coffee machine.  
For further information or in case of problems that are not included or not completely explained  
in these instructions, please contact an authorized service center.  
Warning. No liability is held for damage caused by:  
Incorrect use not in accordance with the intended purposes;  
Repairs not carried out by authorized service centers;  
Tampering with the power cord;  
Tampering with any parts of the machine;  
Storage or use of the machine at a temperature outside the operating temperature  
range (+15°C / +45°C);  
The use of non-original spare parts and accessories.  
In these cases, the warranty shall be deemed null and void.  
SAFETY REGULATIONS  
Never allow water to come into contact with any of the electrical parts of the  
machine: Danger of short circuit! Steam and hot water may cause scalding!  
Do not direct the steam/hot water wand towards body parts. Carefully handle the  
steam/hot water wand by its grip: Danger of scalding!  
Intended Use  
The coffee machine is intended for domestic use only. Do not make any technical changes or use  
the machine for unauthorized purposes since this would create serious hazards! The appliance is  
not to be used by persons (including children) with reduced physical, mental or sensory abilities  
or with limited experience and/or expertise, unless they are supervised by a person responsible  
for their safety, or they are instructed by this person on how to properly use the machine.  
Power Supply - Power Cord  
Only connect the coffee machine to a suitable socket.  
The voltage must correspond to that indicated on the machine label located on the inside of  
service door.  
Never use the coffee machine if the power cord is defective or damaged.  
If damaged, the power cord must be replaced by the manufacturer or an authorized service  
center. Do not pass the power cord around corners, over sharp edges or over hot objects and  
keep it away from oil. Do not use the power cord to carry or pull the coffee machine.  
Do not pull out the plug by the power cord or touch it with wet hands. Do not let the power cord  
hang freely from tables or shelves.  
For the Safety of Others  
Keep children under control to prevent them from playing with the product. Children are not  
aware of the risks related to electric household appliances. Do not leave the machine packaging  
materials within the reach of children.  
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Danger of Burns  
Never direct the steam/hot water wand towards yourself or others: Danger of scalding! Always  
use the handles or knobs provided.  
Machine Location - Suitable Location for Operation and Maintenance  
For best use, it is recommended to:  
Choose a safe, level surface, where there will be no danger of overturning it or being inju-  
red.  
Choose a location that is sufficiently well-lit, clean and near an easily reachable socket.  
Provide for a minimum distance from the sides of the machine as shown in the illustration.  
During machine turning on/off, it is recommended to place an empty glass under the dispen-  
sing head.  
Do not keep the machine at a temperature below 0°C (32°F).  
Frost may damage the machine.  
Do not use the coffee machine outdoors.  
In order to prevent its housing from melting or being damaged, do not place the machine on  
very hot surfaces and close to open flames.  
Storing the Machine - Cleaning  
Before cleaning the machine, turn it off by pressing the“STAND-BY, button, and then switch the  
power button to “0. Remove the plug from the socket.  
Wait for the machine to cool down.  
Never immerse the machine in water!  
It is strictly forbidden to tamper with the internal parts of the machine.  
Water left in the tank for several days should not be consumed. Wash the tank and fill it with  
fresh drinking water.  
If the machine will not be used for a long time, dispense water from the steam wand, and care-  
fully clean the Pannarello (if supplied), then turn it off and unplug it.  
Store it in a dry place, out of the reach of children.  
Keep it protected from dust and dirt.  
Servicing / Maintenance  
In case of failure, problems or a suspected fault resulting from the falling of the machine, imme-  
diately remove the plug from the socket.  
Never attempt to operate a faulty machine.  
Servicing and repairs may only be carried out by authorized service centers.  
All liability for damages resulting from work not carried out by professionals is declined.  
Fire Safety Precautions  
In case of fire, use carbon dioxide (CO2) extinguishers. Do not use water or dry powder extin-  
guishers.  
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Coffee bean hopper cover  
Coffee bean hopper  
Cup stacking surface  
Grinder adjustment knob  
Control panel  
Dispensing spout  
Pre-ground coffee  
compartment  
Cup holder grill  
Full drip tray indicator  
Service door  
Brew group  
Coffee grounds drawer  
Wand protective gripper  
Hot water/steam wand  
ON-OFF power button  
Drip tray  
Water tank  
Power cord  
Grease for the brew group  
Pre-ground coffee doser  
Intenza water filter  
LED display  
STAND-BY Button  
Espresso coffee brew button  
Long coffee brew button  
“Aroma- Pre-ground coffee  
selector switch  
Hot water/steam selector switch  
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Remove the water tank from its seat.  
INSTALLATION  
For your safety and the safety of  
others, carefully follow the instruc-  
tions provided in the “Safety Regu-  
lations” section.  
Rinse and fill it with fresh water ma-  
king sure that it is not filled exceeding  
the MAX level indicated in the water  
tank. Put the water tank back in its  
seat.  
Machine Packaging  
Fill the tank only with fresh,  
non-sparkling water. Hot wa-  
ter or any other liquid may damage  
the tank and/or the machine. Do not  
turn on the machine when the tank  
is empty: Make sure there is enough  
water in the tank.  
The original packaging has been designed  
and constructed to protect the machine  
during transport. We recommend keeping  
the packaging material for possible future  
transport.  
Preliminary Operations  
Remove the coffee bean hopper cover  
and the drip tray with grill from the  
packaging.  
Remove the coffee machine from the  
packaging and position it in a place  
that meets the requirements described  
in the safety regulations.  
Remove the coffee bean hopper cover.  
Note: The hopper may be  
provided with different sa-  
fety features according to the regu-  
lations of the country of use of the  
machine.  
Place the drip tray with grill into its  
appropriate seat on the machine. Make  
sure it is fully inserted to its limit stop.  
Slowly pour the coffee beans into the  
hopper.  
Insert the coffee bean hopper cover.  
Only coffee beans must be put  
into the coffee bean hopper.  
Ground coffee, instant coffee or  
any other object may damage the  
machine.  
Note: Insert the plug in the  
machine and in the wall so-  
cket only when indicated and check  
that the power button is switched  
to “0.  
Replace the coffee bean hopper cover.  
Insert the plug into the socket on the  
back of the machine.  
Important note: Carefully  
read the explanatory descrip-  
tions of all the warnings the machine  
displays to the user via the lights on  
the control panel display (see section  
“Display Warnings”).  
Insert the plug of the other end of the  
cable into a wall socket with suitable  
power voltage.  
NEVER remove the drip tray  
when the machine is turned  
on. Wait a couple of minutes after  
turning on/off, as the machine will  
be carrying out a rinse/self-cleaning  
cycle (see section “Rinse/Self-clea-  
ning Cycle”).  
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Switch the power button to “I” to turn  
the machine on.  
Circuit Priming  
To prime the water circuit, place a  
container under the steam wand  
(Pannarello, if supplied).  
Turn the selector switch clockwise to set  
it to the “ ” position. The machine  
starts the automatic priming of the  
circuit by letting out a preset quantity  
of water through the Pannarello.  
The “STAND-BY”button blinks.  
Make sure the selector switch is in the  
Once the circuit has been primed, the  
icons shown in the figure will start to  
blink.  
Turn the selection knob back to its  
central position “ .  
”position; if this is not the case, set  
it to that position.  
To turn the machine on simply press the  
“STAND-BY”button.  
Blinking  
The icons displayed blink slowly to  
show that the machine is warming  
up.  
The blinking icons shown in the picture  
warn that the circuit must be primed.  
Slow blinking  
Blinking  
When warm-up is complete,  
the machine performs a rinse  
cycle of the internal circuits.  
During this phase, the icons displayed  
will blink in sequence.  
Note: Before starting the  
machine for the first time,  
and after long periods of inactivity,  
prime the water circuit.  
Cyclic blinking  
When the operations described above  
are completed, the icons on the display  
will illuminate.  
Steady on  
The display will appear as  
shown to the side. The di-  
splayed aroma is the factory setting  
when the machine is switch on for  
the first time, or it is the same as the  
aroma that was selected for the last  
brewed coffee.  
The machine is then ready to brew  
beverages.  
To brew coffee, dispense hot water or  
steam, and properly use the machine, ca-  
refully follow the instructions provided.  
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The following icon will be displayed.  
Using the machine for the  
first time or after a long  
period of inactivity.  
These simple operations will make it pos-  
Steady on  
Steady on  
sible to always brew excellent coffee.  
9
Dispense water until the no water si-  
gnal is displayed, then turn the selec-  
tor switch counter-clockwise to set it  
to the “ ”position.  
1
2
Place a large container under the  
dispensing spout.  
Before starting the procedure, check  
that the following icons are displayed.  
10 At the end, fill the water tank again.  
Then the products can be brewed as  
described in the following sections.  
Steady on  
3
Select the pre-ground coffee function  
by pressing the “ “ button one or  
more times.  
Do not add the pre-ground  
coffee to the compartment.  
Rinse/Self-cleaning Cycle  
This cycle allow rinsing the coffee circuits  
with fresh water.  
The icon will appear on the display.  
The cycle is carried out:  
Steady on  
At machine start (with cold boiler)  
After priming the water circuit (with  
cold boiler)  
4
5
6
Press the button to brew a long cof-  
fee.  
Wait until brewing is completed and  
empty the water tank.  
Repeat the operations from step 1 to  
step 5 for 3 times; then continue with  
step 7.  
During the Stand-by preparation phase  
(if a coffee product has been brewed)  
During the phase of activating the  
stand-by mode after pressing the  
“STAND-BY”button (if a coffee product  
has been brewed).  
A small amount of water will be dispen-  
sed to rinse and heat all the machine  
components; during this phase the icons  
blink in sequence.  
7
Place a container under the steam wand  
(Pannarello, if supplied).  
Cyclic blinking  
Wait for the cycle to finish automatically.  
You can stop dispensing by pressing  
either coffee button and/or the  
“Stand-by” button.  
8
Turn the selector switch clockwise to set  
it to the “ ”position.  
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“INTENZA” water filter.  
To improve the quality of the used water,  
it is advisable to install the water filter.  
ADJUSTMENTS  
The machine that you have bought allows  
for certain adjustments that will permit  
you to use it to its full potential.  
Remove the water filter from its packa-  
ging, immerse it vertically (with the ope-  
ning positioned upwards) in cold water  
and delicately press the sides so as to let  
the air bubbles out.  
Gaggia Adapting System  
Coffee is a natural product and its cha-  
racteristics may change according to its  
origin, blend and roast. The Gaggia coffee  
machine is equipped with a self-adjusting  
system that allows the use of all types of  
coffee beans available on the market (non  
caramelized).  
Remove the small white filter from the  
tank and store it in a dry place sheltered  
from dust.  
The machine automatically adjusts  
itself in order to optimise the extrac-  
tion of the coffee, ensuring perfect  
compression of the tablet to obtain a  
creamy espresso coffee that will release  
all the aromas, regardless of the type of  
coffee used.  
Set the Intenza Aroma System as specified  
on the box.  
A = Soft water  
B = Medium water (standard)  
C = Hard water  
Put the water filter into the empty tank.  
Press it until its limit stop.  
The optimisation process is a learning  
process that requires the brewing of a  
certain number of coffees to allow the  
machine to adjust the compactness of  
the ground coffee.  
Attention should be given to spe-  
cial blends, which require grinder  
adjustments in order to optimise the  
extraction of the coffee (see the“Coffee  
Grinder Adjustment”section).  
Fill the tank with fresh drinking water and  
reinsert it into the machine.  
Coffee Grinder Adjustment  
W a r n i n g ! T h e g r i n d e r  
adjustment knob, inside the  
coffee bean hopper, must be turned  
only when the grinder is working. Do  
not pour ground and/or instant coffee  
into the coffee bean hopper.  
Dispense the water in the tank by using  
the hot water function (see the “Hot wa-  
ter dispensing”section).  
Do not insert any material  
other than coffee beans into  
Fill the water tank again. The machine is  
now ready to be used.  
the hopper. The grinder contains  
moving parts that may be dangerous.  
Therefore, do not insert fingers and/  
or other objects. The grind setting  
may only be adjusted using the knob.  
Turn off the machine and unplug it  
from the socket before carrying out  
any type of operation inside the  
coffee bean hopper. Do not pour  
coffee beans when the coffee grinder  
is working.  
Note: If there is no Intenza  
water filter, insert the small  
white filter previously removed into  
the water tank.  
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The machine allows slight adjustments to  
the coffee grinder to adapt it to the kind  
of coffee used.  
At this point the button“ “ is program-  
med; each time it is pressed and released,  
the machine will brew the same amount  
of coffee that was just programmed.  
To make any adjustment, press and turn  
the knob inside the coffee bean hopper.  
The same operation can be repeated for  
Press and turn the knob by one notch at  
a time and brew 2-3 cups of coffee; this  
is the only way to notice differences in  
grind.  
the “ “ button. If the “ “ or “  
button is pressed twice to brew coffee,  
the machine will brew double the stored  
quantity.  
The reference marks inside the coffee  
bean hopper indicate the grind setting.  
There are 5 different grind settings to cho-  
ose from with the following references:  
Standby  
The machine is designed for energy sa-  
ving. The machine automatically turns off  
after 60 minutes of inactivity.  
The“ “ button blinks when the machine  
is in stand-by mode.  
Large Mark - Coarse Grind  
Small Mark - Fine Grind.  
Note: During the turning off  
phase, the machine performs  
a rinse cycle, if a coffee product has  
been brewed.  
Warning: When turning the machine  
on after it has been turned com-  
pletely off, the machine will be in  
stand-by mode  
Adjusting the Coffee Length  
The machine allows you to adjust the  
amount of brewed coffee according to  
your taste and/or the size of your cups.  
To turn the machine on again simply press  
the STAND-BY button (if the power but-  
ton is set to “I”). In this case the machine  
will go through the rinse cycle only if the  
boiler is cold.  
Each time the “  
or “ “ buttons are  
pressed and released, the machine brews  
a pre-set amount of coffee, as per factory  
settings. This amount may be reprogram-  
med to your taste. Each button may be  
individually programmed for a specific  
brew setting.  
Dispensing Spout  
Adjustment  
Most cups on the market can be used with  
this coffee machine.  
The height of the dispensing spout may  
be adjusted to better fit the dimensions  
of the cups that you wish to use.  
As an example, the following procedure  
describes the programming of the button  
“, which is normally associated with  
espresso coffee.  
Place a cup under the dispensing  
spout.  
Manually move the dispensing spout up  
or down to adjust its height by placing  
your fingers as shown in the figure.  
The recommended positions are:  
For use with small cups;  
Hold the “ “ button pressed for 5  
seconds to enter the programming  
mode; the “ “ icon will blink quickly  
and the coffee will start to be brewed;  
the icon will flash during the whole  
coffee brewing cycle.  
Blinking  
Press the“ “ button again when the  
amount of coffee in the cup reaches  
the desired level.  
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For use with large cups.  
COFFEE BREWING  
Note: Should the machine not  
brew coffee, make sure that  
the water tank contains water.  
Before brewing coffee, check  
the messages on the display.  
Check that the water tank and coffee  
been hopper are full.  
Two cups can be placed under the  
dispensing spout for brewing two  
coffees at the same time.  
Leave the selector on the  
coffee position “ ” during  
the dispensing phase.  
Steady on  
Before brewing the coffee,  
adjust the height of the di-  
spensing spout according to your  
needs, and select the aroma or the  
pre-ground coffee.  
“Aroma” Adjustment  
The machine is set-up for an amount of  
coffee to grind to be adjusted from 7 g to  
10.5 g per coffee.  
Using Coffee Beans  
To brew coffee, press and release:  
the“ “ button to select the desired  
aroma.  
the“ “ button for an espresso cof-  
fee;  
Four choices are possible by pressing  
and releasing the “ “ button (mild,  
medium or strong aroma, and ground  
coffee).  
the “ “ button for a long coffee.  
The brewing cycle then starts:  
To brew 1 cup of coffee, press the“  
or “ “ button once. The display will  
show the icon.  
To brew 2 cups of coffee, press the“  
Selection can be made when the beans  
appear on the display.  
Steady on  
Each time the “ “ button is pressed  
and released, the aroma changes by one  
degree:  
Steady on  
Steady on  
= Mild aroma  
= Medium aroma  
or“ “ button twice. The display will  
show the icon.  
= Strong aroma  
Selection must be made prior to selecting  
the coffee. The system sets the aroma ac-  
cording to the personal taste of the user.  
To brew 2 coffees, the machi-  
ne automatically grinds and  
doses the correct amount of coffee.  
Brewing two coffees requires two  
grinding cycles and two brewing  
cycles, which the machine carries out  
automatically.  
After selecting “Strong aroma, the fun-  
ction for brewing coffee with pre-ground  
coffee is displayed.  
This selection is displayed by the icon on  
the side.  
Steady on  
After the prebrewing cycle, coffee  
begins to come out of the dispensing  
spout.  
Coffee brewing stops automatically  
when the pre-programmed level is  
reached; however, it is possible to in-  
terrupt coffee brewing by pressing the  
Refer to the relevant section to use this  
function.  
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button initially pressed.  
Press and release:  
the“ “ button for an espresso cof-  
fee;  
the“ “ button for a long coffee.  
The brewing cycle then starts. After  
the prebrewing cycle, coffee begins to  
come out of the dispensing spout.  
Coffee brewing stops automatically  
when the pre-programmed level is  
reached; however, it is possible to in-  
terrupt coffee brewing by pressing the  
button initially pressed.  
The machine is adjusted to  
brew a true Italian espresso  
coffee. This feature may slightly  
lengthen the brewing time, allowing  
the intense flavour of the coffee to  
develop fully.  
Using Pre-ground Coffee  
This function allows using  
pre-ground and decaffeina-  
ted coffee.  
After dispensing the product, the cof-  
fee beans configuration of the machi-  
ne is restored.  
Pre-ground coffee must be poured into  
the appropriate compartment positioned  
next to the coffee bean hopper. Only use  
ground coffee for espresso machines and  
never coffee beans or instant coffee.  
Repeat the operations de-  
scribed above to brew other  
coffees.  
Note:  
If no pre-ground coffee is poured  
into the compartment, only water  
will be dispensed;  
If the dose is excessive and 2 or  
more measuring scoops of coffee  
are used, the machine will not  
brew the product. Also in this case,  
the machine will run an empty  
cycle and discharge any ground  
coffee into the coffee grounds  
drawer.  
DISPENSING HOT  
WATER  
Warning: At the beginning,  
short spurts of hot water  
may come out. Danger of scalding.  
The hot water wand may reach high  
temperatures. Never touch it with  
bare hands.  
To brew coffee:  
Press and release the “ “ button  
until the pre-ground coffee function  
icon is displayed.  
Before dispensing hot water, check  
that the following icon is displayed.  
Lift the pre-ground coffee compart-  
ment cover.  
Add 1 only 1 scoop of pre-ground  
coffee to the compartment. Use the  
measuring scoop supplied with the  
machine to perform this operation.  
Then, close the cover.  
Steady on  
Steady on  
When the machine is ready, proceed as  
follows:  
Place a container under the steam wand  
(Pannarello, if supplied).  
Warning: Only add pre-ground  
coffee to the compartment.  
Other substances and objects may  
cause severe damage to the machine.  
This damage will not be covered by  
warranty.  
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Turn the selector switch clockwise to set  
it to the “ ”position.  
ned and free of any milk residue.  
To prepare your cappuccino,  
we recommend discharging  
the water in the steam wand.  
To discharge the water in the steam  
wand, place a container under the  
steam wand (Pannarello, if supplied).  
Only the following icon will be displa-  
yed steady on.  
Steady on  
Fill the cup with hot water to the desi-  
red level; to stop hot water dispensing,  
turn selector switch counter-clockwise  
back to the “ ” position. The machi-  
ne returns to the normal operating  
mode.  
When the machine is ready to brew  
coffee, turn selector switch counter-  
clockwise to set it onto the “ ” po-  
sition. Residual water may come out  
of the steam wand (Pannarello, if  
supplied).  
Occasionally, after turning  
the selector switch, hot wa-  
ter may not be dispensed and the  
following displayed icon will start  
blinking. Simply wait until the end  
of the warm-up phase, at which point  
hot water will be dispensed from the  
Pannarello.  
The icon blinks during the preheating  
time required by the machine.  
Blinking  
Blinking  
Steam dispensing will begin when the  
icon is displayed steady on; soon after,  
only steam will begin to come out.  
STEAM DISPENSING /  
PREPARING A CAPPUC  
CINO  
Steam may be used to froth milk for a  
cappuccino, as well as to reheat other  
beverages.  
Steady on  
Turn the selector switch clockwise and  
set it back to the position to stop  
dispensing steam.  
Danger of scalding! Brewing  
may be preceded by small  
jets of hot water. The steam wand  
may reach high temperatures. Never  
touch it with bare hands.  
Fill 1/3 of the container you wish to  
use to prepare the cappuccino with  
cold milk.  
Important note: immediately  
after using the steam to froth  
the milk, clean the steam wand (or  
Pannarello when provided). When  
the machine is ready, brew a small  
amount of hot water in a glass and  
clean the steam wand (or Pannarello  
when provided) externally. In this  
way, all parts will be perfectly clea-  
To ensure better results  
when preparing a cappuc-  
cino, use cold milk straight from  
the fridge.  
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To heat the milk directly in the cup,  
immerse the steam wand (Pannarello,  
if supplied) in the milk to be heated.  
CLEANING AND MAIN  
TENANCE  
General Cleaning  
Empty and clean the coffee grounds  
drawer daily, with the machine turned  
on.  
Note: We recommend em-  
ptying the container if the  
machine is not going to be used for  
some days.  
Turn the selector switch counter-  
clockwise to set it to the“ ”position.  
Rotate the container and move it gently  
up and down to obtain uniform foam.  
Maintenance and cleaning operations  
can only be carried out when the ma-  
chine is cold and disconnected from the  
electric network.  
Do not immerse the machine in water.  
Do not wash any of its parts in the  
dishwasher.  
Do not use sharp objects or harsh che-  
mical products (solvents) for cleaning.  
Use a soft, dampened cloth to clean the  
machine.  
After dispensing steam for the desired  
time, turn the selector switch clockwise  
and set it back to the “ ” position to  
stop dispensing steam.  
The same procedure can be used to heat  
other beverages.  
Do not dry the machine and/or its  
components using a microwave and/  
or standard oven.  
After using the steam wand (Pannarello,  
if supplied), wash it as described in the  
“Cleaning and Maintenance”section.  
After preparing milk beve-  
rages, dispense hot water  
After using steam to prepare  
a beverage, it is possible to  
brew coffee or to dispense steam  
straight after.  
from the steam wand (Pannarello,  
if supplied) to obtain a thorough  
cleaning.  
Every day, after heating the milk, remo-  
ve the external part of the Pannarello  
(if supplied) and wash it with fresh  
drinking water.  
Clean the steam wand weekly. In order  
to do this, perform the following ope-  
rations:  
If the selector switch is left on  
the central position “ ”, the  
machine, in order to save energy, au-  
tomatically reaches the temperature  
needed to dispense coffee.  
- Remove the external part of the  
Pannarello (for standard cleaning);  
- Remove the upper part of the  
Pannarello from the steam wand;  
- Wash the upper part of the Pannarello  
with fresh drinking water;  
- Wash the steam wand with a wet  
cloth and remove any milk residue;  
- Replace the upper part in the steam  
wand (make sure it is completely  
inserted).  
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Reassemble the external part of the  
Pannarello.  
We recommend cleaning the water  
tank daily. For an easier removal of the  
water tank, move the steam wand /  
Pannarello upwards:  
- Remove the small white filter in the  
water tank and wash it under running  
drinking water.  
- Reposition the small white filter in  
its housing by gently pressing and  
turning it at the same time.  
Wash the brew group with lukewarm  
water and carefully clean the upper  
filter.  
Thoroughly wash and dry all the parts  
of the brew group.  
Thoroughly clean the inside of the  
machine.  
Make sure that the two reference signs  
match up.  
- Fill the water tank with fresh drinking  
water.  
Empty and clean the drip tray daily.  
Perform this operation also when the  
float is raised.  
Make sure that the lever is in contact  
with the brew group. Press thePUSH”  
button to make sure that the brew  
group is in the correct position.  
Also clean the seat of the tray every  
week through the openings on the  
bottom of the machine.  
Lubricate the brew group  
after approximately 500  
brewing cycles. The grease to lubrica-  
te the brew group may be purchased  
at authorised service centres.  
Lubricate the brew group guides using  
the supplied grease only.  
Brew Group  
The brew group should be cleaned  
every time the coffee bean hopper is  
filled or at least once a week.  
Apply the grease evenly on both side  
guides.  
Turn off the machine by pressing the  
ON/OFF button and remove the plug  
from the socket.  
Remove the coffee grounds drawer.  
Open the service door.  
To remove the brew group, pull it by the  
handle and press the «PUSH» button.  
The brew group must be washed only  
with lukewarm water with no deter-  
gent/soap.  
Insert the brew group in its seat until it  
locks into place WITHOUT pressing the  
“PUSH”button.  
Insert the coffee grounds drawer. Close  
the service door.  
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1
Place a container below the steam  
wand.  
DESCALING  
Limescale normally builds up with the use  
of the appliance.  
Use a container of at least 1  
litre capacity. If you do not  
The machine must be descaled when the  
icon appears on the display.  
have a container of this capacity,  
once it is filled close the knob, empty  
the container and then place it again  
under the wand and repeat the  
procedure.  
Steady on  
Important note: It is recom-  
mended to refer to the next  
section, “Remarks on Descaling, for  
some tips about keeping the machine  
in perfect working order.  
2
Only after adding the descaling solution  
in the tank, turn the selector switch  
clockwise to position “ , and then  
dispense 2-3 cups of water (approx.  
150 ml).  
Only use the GAGGIA descaling  
solution. Its formula has been  
designed to ensure better machine  
performance and operation for its  
whole operating life. If correctly used,  
it also avoids alterations in the brewed  
product.  
3
4
5
Stop dispensing by turning the selector  
switch back to its central position “ .  
Allow the descaling solution to work for  
15-20 minutes.  
Repeat steps 2 and 3 at intervals of 3  
minutes, until there is no descaling  
solution left in the water tank.  
Warning! Never drink the  
descaling solution or any pro-  
ducts dispensed until the cycle has  
been carried out to the end. Never use  
vinegar as a descaling solution.  
6
7
When the icon is displayed, rinse the  
water tank thoroughly and refill it with  
fresh drinking water.  
Empty the container used to collect the  
liquid dispensed by the machine and  
place it under the steam wand.  
Before descaling, remove the Pannarello  
(if supplied) from the steam wand as de-  
scribed in the“Cleaning and Maintenance”  
section.  
Steady on  
Turn the machine on by pressing the  
“STAND-BY” button. Wait for the  
machine to finish its rinse cycle  
and warm up.  
Warning! Remove the “Inten-  
za” filter before adding the  
descaling solution.  
8
Turn the selector switch clockwise to  
set it to the“ ”position .The machine  
rinse cycle starts.  
Pour the entire content of the GAGGIA  
concentrated descaling solution into  
the water tank, and then fill the tank  
with fresh drinking water up to the  
MAX level. Place the tank back in the  
machine.  
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9
When the water in the tank is finished,  
the icon on the side is displayed to  
indicate that the selector switch must  
be brought back to the “ ”position.  
15 Press the button to brew a long cof-  
fee.  
16 Wait until brewing is completed and  
empty the container with water.  
Steady on  
17 Repeat the operations from step 12 to  
step 16 for 3 times; then continue with  
step 18.  
18 Place a container under the steam wand  
(Pannarello, if supplied).  
10 Rinse the water tank thoroughly and  
refill it with fresh drinking water.  
11 Empty the container used to collect the  
liquid dispensed by the machine.  
19 Turn the selector switch clockwise to set  
it to the “ ”position.  
12 Place a large container under the  
dispensing spout.  
The following icon will be displayed.  
Steady on  
Steady on  
20 Dispense water until the no water si-  
gnal is displayed, then turn the selec-  
tor switch counter-clockwise to set it  
to the “ ”position.  
13 Before starting the procedure, check  
that the following icons are displayed.  
Steady on  
14 Select the pre-ground coffee function  
by pressing the “ “ button one or  
more times.  
Do not add the pre-ground  
coffee to the compartment.  
The icon will appear on the display.  
21 At the end, fill the water tank again.  
The descaling cycle is complete. Then,  
the products can be brewed.  
Steady on  
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Remarks on Descaling  
The previous section explains the correct  
operations to perform to descale the  
machine.  
22 Hold the “ “ button pressed for  
6 seconds to reset the machine and  
cancel the descaling alarm signal.  
The machine you have purchased is equip-  
ped with advanced software to check the  
quantity of used water in order to provide  
reliable information about the right time  
to carry out descaling operations.  
This software has been programmed for  
standard water hardness.  
Steady on  
In case of especially hard water (high  
calcium content), descaling cycles might  
have to be carried out more frequently,  
even if the machine does not display war-  
ning signals.  
Reassemble the external part of the  
Pannarello.  
Even if the machine is not used often (e.g.  
1 coffee per day), it is recommended to  
perform descaling cycles more frequen-  
tly.  
If the machine is switched off  
during the descaling cycle,  
next time the machine is switched  
on the cycle must be repeated from  
the beginning.  
In these specific cases, it is recommended  
to perform descaling cycles every 1-2  
months, even if the machine does not  
signal it.  
The descaling solution must  
be disposed of according  
to the manufacturer’s instructions  
and/or regulations in force in the  
country of use.  
After completing the desca-  
ling cycle, wash the brew  
group as described in the “Brew  
Group” section in the “Cleaning and  
maintenance” section.  
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CONTROL PANEL  
DISPLAY  
Ready Signals  
Warning Signals  
The machine is ready for brewing coffee from  
bean and hot water dispensing.  
The machine is warming up to brew coffee  
and dispense hot water or steam.  
Steady on  
Steady on  
Steady on  
Steady on  
Steady on  
Blinking  
The machine is ready for pre-ground coffee  
brewing.  
The machine is performing the rinse cycle.  
Wait until the machine stops the opera-  
tion.  
Cyclic blinking  
The machine is in the steam dispensing  
phase.  
The machine needs a descaling cycle.  
Steady on  
Blinking  
The machine is in the hot water dispensing  
phase.  
The machine needs water circuit priming.  
The machine is brewing 1 espresso coffee or  
a long coffee.  
The machine is brewing 2 espresso coffees  
or 2 long coffees.  
Steady on  
Blinking  
The machine is programming the amount of  
coffee to be brewed each time the “  
“ button is pressed.  
or  
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Alarm Signals  
Return the hot water / steam knob to its  
correct position.  
Insert the brew group in the machine.  
Close the service door.  
Blinking  
Empty the coffee grounds drawer.  
Insert the coffee grounds drawer.  
Steady on  
Blinking  
No coffee beans in the coffee bean hopper.  
After refilling the hopper, the cycle can be  
restarted.  
Steady on  
Steady on  
Fill the water tank.  
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TROUBLESHOOTING  
Machine Actions  
Causes  
Solutions  
The machine does not turn on.  
The machine is not connected to the power Connect the machine to the power source.  
source.  
The coffee is not hot enough.  
The cups are cold.  
Warm the cups with hot water.  
No hot water or steam is dispensed.  
The hole of the steam wand is clogged.  
Clean the hole of the steam wand using a pin.  
Make sure that the machine is turned off  
and has cooled before performing this ope-  
ration.  
Pannarello is dirty (if supplied).  
Clean the Pannarello.  
The coffee has little crema.  
(see note)  
The coffee blend is unsuitable, the coffee is not Change coffee blend or adjust the grind as explained  
freshly roasted or the grind is too coarse. in the “Coffee Grinder Adjustment”section.  
The machine takes a long time to warm up The machine circuit is obstructed by limescale Descale the machine.  
or the amount of water dispensed from the build-up.  
wand is too little.  
The brew group does not come out.  
The brew group is out of place.  
Turn the machine on. Close the service door. The  
brew group automatically returns to the correct  
position.  
Dregdrawer is inserted.  
Remove the dregdrawer first, then the brew  
group.  
The machine grinds the coffee beans but no Water tank is empty.  
coffee comes out.  
Fill the water tank and prime the circuit (section  
“Using the Machine for the First Time”).  
(See note)  
Brew group is dirty.  
Circuit is not primed.  
Clean the brew group (section “Brew Group”).  
Prime the circuit (section “Using the Machine for  
the First Time”).  
Rare event that occurs when the machine is auto- Brew a few coffees as described in section “Gaggia  
matically adjusting the dose.  
Adapting System.  
The dispensing head is dirty.  
Clean the dispensing head.  
The coffee is too weak.  
Rare event that occurs when the machine is auto- Brew a few coffees as described in section “Gaggia  
(see note)  
matically adjusting the dose.  
Adapting System.  
Coffee is brewed slowly.  
(see note)  
The coffee grind is too fine.  
Change coffee blend or adjust the grind as ex-  
plained in the “Coffee Grinder Adjustment” sec-  
tion.  
The circuit is not primed.  
Prime the circuit (section “Using the Machine for  
the First Time”).  
The brew group is dirty.  
Clean the brew group (section “Brew Group”).  
Clean the dispensing head and its holes.  
Coffee leaks out of the dispensing head.  
The dispensing head is clogged.  
Note: These problems can be considered normal if the coffee blend has been changed or if the machine has just been installed.  
In this case wait until the machine performs a self-adjusting operation as described in section “Gaggia Adapting System.  
Please contact Gaggia Customer Service or an authorized service center for any problems not covered in the above table or  
when the suggested solutions do not solve the problem.  
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TECHNICAL SPECIFICATIONS  
The manufacturer reserves the right to make changes to the technical specifications of the product.  
Nominal Voltage - Power Rating - Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . See label on the inside of the service door  
Housing material . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Thermoplastic material/Metal  
Size (w x h x d). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10”x 12.5”x 17”(256 x 320 x 432 mm)  
Weight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18.6 lbs. (8.450 kg)  
Power Cord Length . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47(1.2m)  
Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Front side  
Pannarello (only available for certain models) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Special for cappuccinos  
Water tank . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1.2 litres – Removable type  
Coffee Bean Hopper Capacity. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9.2 oz. (260 g)  
Dregdrawer Capacity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8  
Pump pressure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 bar  
Boiler . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Stainless steel type  
Safety Mechanisms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Thermal fuse  
EC DECLARATION OF CONFORMITY  
YEAR 09  
EC 2006/95, EC 2004/108,  
MACHINE DISPOSAL  
-
-
-
The packing materials can be recycled.  
Appliance: Unplug the appliance and cut the power cord.  
Deliver the appliance and power cord to a service center or public  
waste disposal facility.  
GAGGIA S.P.A.  
20087 Robecco sul Naviglio (MI) Italy  
declare under our responsibility that the product :  
AUTOMATIC COFFEE MAKER  
SUP 037RG  
to which this declaration relates is in conformity with the following standards  
or other normative documents :  
This product complies with eu directive 2002/96/ec.  
Safety of household and electrical appliances - General requirements  
EN 60335-1(2002) + A1(2004) + A2(2006) + A11(2004) + A12(2006)+  
A13(2008)  
Safety of household and electrical appliances - Part 2-15  
Particular requirements for appliances for heating liquids  
EN 60335-2-15(2002) + A1(2005)  
Household and similar electrical appliances - Electromagnetic fields - methods  
for evaluation and measurement EN 50366 (2003) + A1 (2006).  
Household and similar electrical appliances - safety - Part 2-14  
Particular requirements for kitchen machines EN 60335-2-14 (2006).  
Electromagnetic compatibility (EMC) - Requirements for household appliances  
, electric tools and similar apparatus - Part 1 - Emission EN 55014-1 (2006).  
Electromagnetic compatibility (EMC) - Part. 3^ Limits - Section 2 : Limits for  
harmonic current emissions (equipment input current ≤ 16A for phase)  
EN 61000-3-2 (2006)  
Electromagnetic compatibility (EMC) - Part 3^ : Limits - Section 3 : Limitation  
of voltage changes , voltage fluctuations and flicker in public low - voltage sup-  
ply systems , for equipment with rated current ≤ 16 A for phase and not subject  
to conditional connection  
The symbol  
on the product or on its packaging indicates that  
this product may not be treated as household waste. Instead it shall  
be handed over to the applicable collection point for the recycling of  
electrical and electronic equipment.  
By ensuring this product is disposed of correctly, you will help pre-  
vent potential negative consequences for the environment and  
human health, which could otherwise be caused by inappropriate  
waste handling of this product. For more detailed information about  
recycling of this product, please contact your local city office, your  
household waste disposal service or the shop where you purchased  
the product.  
EN 61000-3-3 (1995)+ corr.(1997) +A1 (2001) + A2 (2005).  
Electromagnetic compatibility - Requirements for household appliances , elec-  
tric tools and similar apparatus - Part 2. Immunity - Product family standard  
EN 55014-2 (1997) + A1 (2001)  
following the provisions of the Directives: EC 2006/95 , EC 2004/108.  
R & D Manager  
Mr. Andrea Castellani  
Robecco sul Naviglio  
li, 28/04/2009  
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GAGGIA s.p.a.  
Strada Prov. per Abbiategrasso  
20087 Robecco Sul Naviglio  
Milano, ITALIA  
Tel: +39 02 949931  
Fax: + 39 02 9470888  
www.gaggia.com  
Il produttore si riserva il diritto d`apportare qualsiasi modifica senza preavviso.  
The manufacturer reserves the right to change the features of the product without prior notice.  
Der Hersteller behält sich das Recht vor, Änderungen ohne Ankündigung vorzunehmen.  
Le producteur se réserve le droit d“apporter toutes modifications sans préavis.  
© Gaggia S.p.A.  
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