Fujitsu Server M4000 M5000 User Manual

SPARC Enterprise M4000/M5000 Servers  
Installation Guide  
Part No.: 819-2211-14,  
Manual Code: C120-E351-07EN  
December 2010, Revision A  
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Copyright © 2007, 2010, Oracle et/ou ses sociétés affiliées. Tous droits réservés.  
FUJITSU LIMITED a fourni et vérifié des données techniques de certaines parties de ce composant.  
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Ce document, ainsi que les produits et technologies qu’il décrit, peuvent inclure des droits de propriété intellectuelle de parties tierces protégés par  
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Cette distribution peut comprendre des composants développés par des parties tierces.  
Des parties de ce produit peuvent être dérivées des systèmes Berkeley BSD, distribués sous licence par l’Université de Californie. UNIX est une marque  
déposée aux États-Unis et dans d’autres pays, distribuée exclusivement sous licence par X/Open Company, Ltd.  
Oracle et Java sont des marques déposées d’Oracle Corporation et/ou de ses sociétés affiliées. Fujitsu et le logo Fujitsu sont des marques déposées de  
Fujitsu Limited.  
Toutes les marques SPARC sont utilisées sous licence et sont des marques déposées de SPARC International, Inc., aux États-Unis et dans d’autres pays. Les  
produits portant la marque SPARC reposent sur des architectures développées par Oracle et/ou ses sociétés affiliées. SPARC64 est une marque de SPARC  
International, Inc., utilisée sous licence par Fujitsu Microelectronics, Inc. et Fujitsu Limited. Tout autre nom mentionné peut correspondre à des marques  
appartenant à d’autres propriétaires.  
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and/or its affiliates and Fujitsu Limited and the applicable provisions of the FAR and its supplements.  
Avis de non-responsabilité : les seules garanties octroyées par Oracle et Fujitsu Limited et/ou toute société affiliée de l’une ou l’autre entité en rapport  
avec ce document ou tout produit ou toute technologie décrits dans les présentes correspondent aux garanties expressément stipulées dans le contrat de  
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FUJITSU LIMITED ET LES SOCIÉTÉS AFFILIÉES À L’UNE OU L’AUTRE ENTITÉ REJETTENT TOUTE REPRÉSENTATION OU TOUTE GARANTIE,  
QUELLE QU’EN SOIT LA NATURE (EXPRESSE OU IMPLICITE) CONCERNANT CE PRODUIT, CETTE TECHNOLOGIE OU CE DOCUMENT,  
LESQUELS SONT FOURNIS EN L’ÉTAT. EN OUTRE, TOUTES LES CONDITIONS, REPRÉSENTATIONS ET GARANTIES EXPRESSES OU TACITES, Y  
COMPRIS NOTAMMENT TOUTE GARANTIE IMPLICITE RELATIVE À LA QUALITÉ MARCHANDE, À L’APTITUDE À UNE UTILISATION  
PARTICULIÈRE OU À L’ABSENCE DE CONTREFAÇON, SONT EXCLUES, DANS LA MESURE AUTORISÉE PAR LA LOI APPLICABLE. Sauf mention  
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LA DOCUMENTATION EST FOURNIE « EN L’ÉTAT » ET TOUTE AUTRE CONDITION, DÉCLARATION ET GARANTIE, EXPRESSE OU TACITE, EST  
FORMELLEMENT EXCLUE, DANS LA MESURE AUTORISÉE PAR LA LOI EN VIGUEUR, Y COMPRIS NOTAMMENT TOUTE GARANTIE  
IMPLICITE RELATIVE À LA QUALITÉ MARCHANDE, À L’APTITUDE À UNE UTILISATION PARTICULIÈRE OU À L’ABSENCE DE  
CONTREFAÇON.  
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Preface ix  
2. Preparing to Install the Server 2–1  
2.2.1.2  
Grounding 2–7  
3. Installing the Server 3–1  
3.2  
Connecting Input Power Cords 3–2  
3.2.1  
3.2.2  
Connecting a UPS Unit 3–3  
Verifying the Power Input Connections Before Applying Power 3–  
4
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3.4  
Powering On the Server 3–10  
4. Connecting the Domains to the Network 4–1  
4.1  
Overview of Network Configuration 4–1  
A. System Views A–1  
B. Fault Isolation B–1  
B.1  
B.2  
Corrective Actions to Common Problems B–1  
B.2.1 Using the showhardconfCommand B–2  
B.2.2 Using the showlogsCommand B–5  
B.2.3 Using the showstatusCommand B–6  
B.2.4.1 fmdump -V Command B–6  
B.2.4.2 fmdump -e Command B–7  
B.2.5 Using the fmadm faulty Command B–7  
B.2.5.1 fmadm config Command B–8  
vi  
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B.2.6 Using the fmstatCommand B–8  
B.3.1 Using the iostatCommand B–9  
B.3.2 Using the prtdiagCommand B–11  
B.3.2.1 Options B–11  
B.3.3 Using the prtconfCommand B–14  
B.3.3.1 Options B–14  
B.3.4 Using the netstatCommand B–16  
B.3.4.1 Options B–16  
B.3.5 Using the pingCommand B–17  
B.3.5.1 Options B–17  
B.3.6 Using the psCommand B–18  
B.3.6.1 Options B–18  
B.3.7 Using the prstatCommand B–19  
B.3.7.1 Options B–20  
Contents  
vii  
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viii  
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Preface  
M4000/M5000 servers from Oracle and Fujitsu. This document is intended for  
authorized service providers. References herein to the M4000 server or M5000 server  
are references to the SPARC Enterprise M4000 or SPARC Enterprise M5000 server.  
This section explains:  
“SPARC Enterprise M4000/M5000 Servers Documentation” on page ix  
“Text Conventions” on page xi  
“Notes on Safety” on page xi  
“Documentation Feedback” on page xii  
SPARC Enterprise M4000/M5000  
Servers Documentation  
For the web location of all SPARC Enterprise M4000/M5000 servers documents, refer  
to the SPARC Enterprise M4000/M5000 Servers Getting Started Guide packaged with  
your server.  
Product notes are available on the website only. Please check for the most recent  
update for your product.  
Note – For Sun Oracle software-related manuals (Oracle Solaris OS, and so on), go  
ix  
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Book Titles  
Sun/Oracle  
819-2205  
819-5367  
821-3045  
819-2204  
Fujitsu  
SPARC Enterprise M4000/M5000 Servers Site Planning Guide  
SPARC Enterprise Equipment Rack Mounting Guide  
SPARC Enterprise M4000/M5000 Servers Getting Started Guide  
SPARC Enterprise M4000/M5000 Servers Overview Guide  
C120-H015  
C120-H016  
C120-E345  
C120-E346  
C120-E633  
*
SPARC Enterprise M3000/M4000/M5000/M8000/M9000 Servers Important 821-2098  
Legal and Safety Information  
SPARC Enterprise M4000/M5000 Servers Safety and Compliance Manual  
External I/O Expansion Unit Safety and Compliance Guide  
SPARC Enterprise M4000 Server Unpacking Guide  
819-2203  
819-1143  
821-3043  
821-3044  
819-2211  
819-2210  
819-1141  
821-2794  
C120-E348  
C120-E457  
C120-E349  
C120-E350  
C120-E351  
C120-E352  
C120-E329  
C120-E331  
SPARC Enterprise M5000 Server Unpacking Guide  
SPARC Enterprise M4000/M5000 Servers Installation Guide  
SPARC Enterprise M4000/M5000 Servers Service Manual  
External I/O Expansion Unit Installation and Service Manual  
SPARC Enterprise M/3000/4000/M5000/M8000/M9000 Servers  
Administration Guide  
SPARC Enterprise M/3000/4000/M5000/M8000/M9000 Servers XSCF User’s 821-2797  
C120-E332  
Guide  
SPARC Enterprise M3000/4000/M5000/M8000/M9000 Servers XSCF  
Reference Manual  
Varies per release Varies per release  
SPARC Enterprise M4000/M5000/M8000/M9000 Servers Dynamic  
Reconfiguration (DR) User’s Guide  
821-2796  
821-2795  
C120-E335  
C120-E336  
SPARC Enterprise M4000/M5000/M8000/M9000 Servers Capacity on  
Demand (COD) User’s Guide  
SPARC Enterprise M3000/M4000/M5000/M8000/M9000 Servers Product  
Notes  
Varies per release Varies per release  
SPARC Enterprise M4000/M5000 Servers Product Notes  
External I/O Expansion Unit Product Notes  
Varies per release Varies per release  
819-5324  
821-2800  
C120-E456  
C120-E514  
SPARC Enterprise M3000/M4000/M5000/M8000/M9000 Servers Glossary  
* All getting started guides are printed documents.  
† For XCP version 1100 or later  
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Text Conventions  
This manual uses the following fonts and symbols to express specific types of  
information.  
Fonts/symbols  
Meaning  
Example  
AaBbCc123  
What you type, when contrasted  
with on-screen computer output.  
XSCF> adduser jsmith  
This font represents the example of  
command input in the frame.  
AaBbCc123  
The names of commands, files, and  
directories; on-screen computer  
output.  
XSCF> showuser -P  
User Name:  
Privileges:  
jsmith  
useradm  
auditadm  
This font represents the example of  
command input in the frame.  
Italic  
Indicates the name of a reference  
manual  
See the SPARC Enterprise  
M/3000/4000/M5000/M8000/M900  
0 Servers XSCF User’s Guide.  
" "  
Indicates names of chapters,  
See Chapter 2, "System Features."  
sections, items, buttons, or menus  
Notes on Safety  
Read the following documents thoroughly before using or handling any SPARC  
Enterprise M4000/M5000 server.  
SPARC Enterprise M3000/M4000/M5000/M8000/M9000 Servers Important Legal and  
Safety Information  
SPARC Enterprise M4000/M5000 Servers Safety and Compliance Guide  
Preface  
xi  
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Documentation Feedback  
If you have any comments or requests regarding this document, go to the following  
web sites.  
For Oracle users:  
For Fujitsu users in U.S.A., Canada, and Mexico:  
For Fujitsu users in other countries, refer to this SPARC Enterprise contact:  
xii  
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CHAPTER  
1
Installation Overview  
This chapter provides the process for installing the servers.  
1.1  
Installation Workflow  
Installing a server requires the steps in FIGURE 1-1.  
1-1  
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FIGURE 1-1 Workflow Required for Installation  
Preparation  
“Before Installing the Server” on page 2-2  
Installation and  
checking the  
power supply  
“Connecting Input Power Cords” on page 3-2  
“Connecting the Administration Console” on page 3-5  
“Powering On the Server” on page 3-10  
Installing additional peripheral devices  
“Connecting Additional Peripheral Devices” on page 3-15  
Environmental  
Setup  
Setting up the network  
“Overview of Network Configuration” on page 4-1  
1-2  
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CHAPTER  
2
Preparing to Install the Server  
requirements for installation, installation areas, and other related matters. It contains  
the following sections:  
Section 2.1, “Safety Precautions” on page 2-1  
Section 2.2, “Before Installing the Server” on page 2-2  
Section 2.3, “Tools and Equipment” on page 2-9  
2.1  
Safety Precautions  
To protect both yourself and the equipment, observe the following precautions when  
possible:  
Observe the precautions, warnings, and notes on handling shown on the server.  
Use an electrostatic discharge (ESD) jack or wrist or foot strap when possible.  
Do not block any ventilation holes.  
Do not install the server at a location exposed to direct sunlight or near a device  
that may become hot.  
Do not install the server at a location that has a lot of dust or that is exposed to  
corrosive gases or air with a high salt concentration.  
Do not install the server at a location exposed to frequent vibrations. Install the  
system on a flat and level surface.  
Use grounding wires of class 3 or higher. Sharing any grounding wire will lead to  
a malfunction.  
Do not place cables under the equipment or have cables stretched tight. Do not  
disconnect a power cord to the server while its power is on.  
Do not place anything on the server or perform any work directly above it.  
2-1  
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Be careful not to allow the ambient temperature to rise sharply in winter. Such a  
sudden temperature change would cause condensation to form inside the product.  
Allow for a sufficient warm-up period prior to operation.  
Do not install the server near a copy machine, air conditioner, welding machine, or  
any other loud equipment.  
Do not install the server near any equipment generating lots of electronic noise.  
Do not install the system on the same circuits as devices such as equipment  
elevators which can cause voltage sags when they are started up.  
Take measures to prevent static electricity from being generated at the location.  
Confirm that the supply voltage and frequency match the electrical ratings  
indicated on the server.  
Do not insert anything into any opening in the server. The server contains  
high-voltage parts. If a metal object or another conductor were inserted into an  
opening in the equipment, it could cause a short circuit that could cause fire,  
electric shock, or equipment damage.  
For details on maintenance of the server, contact a certified service engineer.  
2.2  
Before Installing the Server  
Before installing the server, you must know the system configuration and obtain all  
the prerequisite information for system installation. For instructions, refer to the  
SPARC Enterprise M4000/M5000 Servers Site Planning Guide and the guide that came  
with the rack.  
2.2.1  
Facility Power  
To prevent catastrophic failures the facility power design must ensure that adequate  
redundant power is provided to the system. Electrical work and installations must  
comply with applicable local, state, or national electrical codes.  
Note – The following power numbers are maximums and are based on fully  
configured systems. Actual numbers might vary according to your system  
configuration.  
2-2  
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TABLE 2-1  
Parameter  
Electrical Specifications for the M4000 Server  
Value  
Number of power cords  
Redundancy  
2 (1 power cord per power supply unit)  
1 + 1 redundant. Second power supply is  
redundant at 200 VAC  
Input current  
Voltage range  
100–127 VAC  
200–240 VAC  
Current, maximum  
24.0A at 100–127 VAC (12A per cord)  
12.0A at 200–240 VAC (12A per cord)  
Current frequency range 50–60 Hz  
1,692 W (2 power cords)  
Power draw (maximum)  
Volt-ampere  
1,763 VA  
Heat  
5,774 BTUs/hr (6,091 kJ/hr)  
0.98  
Power factor  
TABLE 2-2  
Electrical Specifications for the M5000 Server  
Parameter  
Value  
Number of power cords  
Redundancy  
4 (1 power cord per power supply unit)  
2 + 2 redundant. Second and fourth  
power supplies are redundant at 200  
VAC  
Input current  
Voltage range  
100–127 VAC  
200–240 VAC  
Current, maximum  
48A at 100–127 VAC (12A per cord)  
24A at 200–240 VAC (12A per cord 2+2  
redundancy)  
Current frequency range  
50–60 Hz  
Power draw (maximum)  
Volt-ampere  
3,270 W (4 power cords)  
3,406 VA  
Heat  
11,160 BTUs/hr (11,772 kJ/hr)  
0.98  
Power factor  
Chapter 2 Preparing to Install the Server  
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2-3  
2.2.1.1  
Facility Power Requirements and Characteristics  
For proper redundancy your facility should have two independent power sources:  
Either circuit breakers connected to separate power company utility feeds or UPS  
(uninterruptible power system). For power redundancy the power cords should not  
be connected to the same facility power source.  
If the computer equipment is subjected to repeated power interruptions and  
fluctuations, it is susceptible to a higher component failure rate than it would be with  
a stable power source. There are two basic configurations:  
Power Cords With Redundant PSU Connection (FIGURE 2-1 and FIGURE 2-2)  
Power Cords With Dual-power Feed Connection (FIGURE 2-3 and FIGURE 2-4)  
Note – If more than one power cord of this server is connected directly to the same  
facility power source distribution panel, connect the power cords to outlets  
independently using one cable per power feed.  
FIGURE 2-1 M4000 Server With Redundant PSU Connection  
#1  
#0  
PSU#0  
PSU#1  
Circuit  
breaker  
2-4  
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FIGURE 2-2 M5000 Server With Redundant PSU Connection  
#1  
#0  
#3  
#2  
PSU#2  
PSU#0  
PSU#1  
PSU#3  
Circuit  
breaker  
Chapter 2 Preparing to Install the Server  
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2-5  
For a dual-power feed connection, connect the individual power cords separately to  
each AC power supply system.  
FIGURE 2-3 M4000 Server With Dual-power Feed Connection  
#1  
#0  
PSU#0  
PSU#1  
Circuit  
breaker  
Circuit  
breaker  
2-6  
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FIGURE 2-4 M5000 Server With Dual-power Feed Connection  
#2  
#3  
#1  
#0  
PSU#2  
PSU#0  
PSU#1  
PSU#3  
Circuit  
breaker  
Circuit  
breaker  
2.2.1.2  
Grounding  
The system is shipped with grounding-type (three-wire) power cords. Always  
connect the cords into grounded power outlets. Contact your facilities manager or a  
qualified electrician to determine what type of power is supplied to your building.  
No additional earth grounding is necessary but it may be added if desired.  
Chapter 2 Preparing to Install the Server  
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2-7  
 
2.2.2  
Cable Connections  
TABLE 2-3 lists the powercords for the servers.  
TABLE 2-3  
System  
Power Cords  
Location  
Powercord type  
SPARC Enterprise Americas, Taiwan  
NEMA L5-15 125V 15A  
NEMA L6-20 250V 20A  
M4000 Server  
Connector  
Korea, Japan  
Rest of the world  
IEC60309 16A 250V, 3PIN with IEC 60320  
C20  
SPARC Enterprise Americas, Taiwan  
NEMA L5-15 125V 15A  
NEMA L6-20 250V 20A  
M5000 Server  
Connector  
Korea, Japan  
Rest of the world  
IEC60309 16A 250V, 3PIN with IEC 60320  
C20  
Note – For servers that have the B-type plug, confirm that a 20A overcurrent  
protection device is available outside the server. If one is not available, prepare an  
external 20A overcurrent protection that can be achieved by means of no-fuse  
breakers (NFBs) or fuses. The B-type plug refers to plugs other than grounding-type  
ones with two parallel blades, such as the NEMA L6-30, L6-20, L6-15, and L5-15.  
Refer to the SPARC Enterprise M4000/M5000 Servers Site Planning Guide for electronic  
specifications of the midrange servers.  
2.2.3  
Checking the Installation Location  
When installing the server, consider not only the device sizes but also the sizes of the  
required service areas (maintenance areas). For details, refer to the SPARC Enterprise  
M4000/M5000 Servers Site Planning Guide and the manual that came with the rack.  
The site electrician should verify the proper electrical hookups.  
2-8  
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2.3  
Tools and Equipment  
The following sections list the tools that are required to install the servers.  
The following tools are required to install the servers:  
Screwdriver, Phillips No. 2  
Antistatic wrist strap  
Antistatic mat  
Ethernet cable of category 5 or higher  
Console (one of the following)  
ASCII terminal  
Workstation  
Terminal server (or patch panel connected to a terminal server)  
Personal computer  
XSCF Unit configuration information (IP Address, subnet mask, default gateway,  
and so on.)  
Domain configuration information (IP Address, subnet mask, default gateway, and  
so on.)  
Chapter 2 Preparing to Install the Server  
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2-9  
 
2-10  
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CHAPTER  
3
This chapter describes how to install the server. It contains the following sections:  
Section 3.1, “Checking Components” on page 3-1  
Section 3.2, “Connecting Input Power Cords” on page 3-2  
Section 3.3, “Connecting the Administration Console” on page 3-5  
Section 3.4, “Powering On the Server” on page 3-10  
Section 3.5, “Connecting Additional Peripheral Devices” on page 3-15  
Note – Do not install any additional PCI cards or peripherals until the server has  
been installed and booted successfully.  
Caution – When raising the unit, do not grab the handles on the front. The handles  
on the front are only to be used for pushing in or pulling out the unit in the rack.  
They are not designed to bear the weight of the unit.  
Caution – Extend only one server out of the equipment rack at a time to prevent  
unbalancing the rack. The stabilizer (if applicable) must be deployed whenever a  
server is extended out of the rack.  
3.1  
Checking Components  
This section explains how to check server components.  
1. Check the components against the packing list that came with the server.  
3-1  
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2. Check for a model name and input format on the shipping list.  
If any of the items on the packing list are missing, incorrect, or damaged, contact  
your sales representative.  
3.2  
Connecting Input Power Cords  
The servers are shipped with grounding-type (three-wire) power cords. Always  
connect the cords into grounded power outlets.  
Caution – The server is designed to work with power systems having a grounded  
system. Contact your facilities manager or a qualified electrician to determine what  
type of power is supplied to your building.  
1. Arrange the layout of all cables outside the system and secure the cables in  
place to prevent them from being damaged. Refer to “Facility Power  
Requirements and Characteristics” on page 2-4 for diagrams showing cable  
connections.  
Note – It is the installer’s responsibility to ensure that the facility power source has  
sufficient electrical power and redundancy to handle the required installation.  
2. Connect the power cords to the input power source.  
For redundancy in case of power source failure PSU0 and PSU2 should be  
powered from AC GRID A and PSU1 and PSU3 should be powered from AC  
GRID B.  
Note – Use 200V when connecting cords for redundancy, 100V is not supported.  
3. Make certain the power cords are tightly fastened.  
Note – The power cords and infiniband cables should hang loosely in a service loop  
behind the server or the cable management arm may not be able to fully retract.  
3-2  
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3.2.1  
Connecting a UPS Unit  
An uninterruptible power supply (UPS) unit is used to provide a stable supply of  
power to the system in the event of a power failure or an extensive power  
interruption. A UPS with an UPC interface can be connected to the UPC ports on the  
eXtended System Control facility unit (XSCFU or XSCF Unit) (FIGURE 3-2) so that  
emergency shutdown processing can be executed.  
When using a single power feed, connect the UPC cable to UPC#0. When using a  
dual-power feed, connect the UPC cables to UPC#0 and UPC#1 (FIGURE 3-1).  
Note – UPC#1 cannot be used when using single power feed. Refer to the SPARC  
Enterprise M4000/M5000 Servers Service Manual for the interface specifications of the  
UPC port.  
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FIGURE 3-1 M5000 Server Dual-power Feed UPC Connections  
UPC Interface Cables  
UPC#1  
UPC#0  
#3  
#2  
#1  
#0  
AC#0  
AC#1  
UPC#0  
Circuit  
breaker  
UPC#1  
Circuit  
breaker  
3.2.2  
Verifying the Power Input Connections Before  
Applying Power  
Have the site electrician verify that the input power source fulfills the power  
requirements.  
Refer to the SPARC Enterprise M4000/M5000 Servers Site Planning Guide for input  
power requirements.  
Note – The server end of the power cords should have been connected prior to  
shipment (for servers preinstalled in an equipment rack) or when the server was  
mounted in the equipment cabinet. If the server ends of the power cords were not  
connected previously, connect them before continuing.  
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3.3  
Connecting the Administration Console  
The serial port on the XSCF Unit is a RJ-45 interface port used to monitor the boot  
process and to modify the default settings. The port is monitored and configured  
using an administrative console connected to the serial port by a serial cable.  
You can monitor and configure the XSCF Unit using any one of the following devices  
as the administrative console:  
ASCII terminal  
Workstation  
Terminal server (or patch panel connected to a terminal server)  
Personal computer  
Note – It is possible to connect to the LAN ports using Telnetor sshaccess. The  
LAN ports have class-B private address values but they will not send out a packet by  
themselves until configured.  
Note – The modular connector (RCI connector) is not for connection to TNV circuits  
See item 1 in FIGURE 3-2.  
FIGURE 3-2 shows the locations of the ports on the XSCF Unit.  
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FIGURE 3-2 Ports on XSCF Unit (M5000 Server Shown)  
1
2
3
4
5
6
7
Location Number  
Component  
RCI Port  
1
2
3
4
Serial Port  
USB port  
LAN 1 (Ethernet#1)  
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Location Number  
Component  
LAN 0 (Ethernet#0)  
UPC#1  
5
6
7
UPC#0  
See Section A.1, “M4000 Server Views” on page A-1 for the location of the XSCF Unit  
on the SPARC Enterprise M4000 server.  
3.3.1  
Connecting the Console  
This section explains how to physically connect and configure the console.  
1. Connect the administrative console to the serial port using the serial cable that  
shipped with the server.  
2. Configure the settings on the administrative console.  
The console should have the following settings:  
Baud rate: 9600 bps  
Data length: 8 bit  
Parity: None  
Stop: 1 bit  
Flow control: None  
Delay: Except for 0  
3. Set the key on the operator panel to the Service position.  
The Service position is indicated by an icon that looks like a wrench, the Locked  
position is indicated by an icon that looks like a lock (FIGURE 3-3).  
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FIGURE 3-3 Operator Panel Mode Switch  
For more details on the operator panel see Section A.3, “Operator Panel  
Overview” on page A-9.  
4. Turn on the input power.  
Note – Wait at least 30 seconds before turning on the system power that you turned  
off, by pulling out the power cord or using the circuit breakers on the distribution  
panel.  
Refer to the manual that shipped with the input power source for instructions.  
5. Watch the administration console for error messages as the XSCF Unit powers  
on.  
See Appendix B for fault installation information.  
6. Confirm that the XSCF STANDBY LED (green) on the operator panel is lit.  
Note – Step 8 must be performed within a minute of Step 7 or the login certification  
will time out.  
7. When the loginprompt appears, enter default for the login name:  
login: default  
8. Set the key on the operator panel to the Locked position.  
9. Press the RETURN key.  
Wait five seconds before continuing to Step 10.  
10. Set the key on the operator panel to the Service position and press the RETURN  
key.  
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Note – If Step 10 is not performed within 1 minute the login certification will expire.  
11. Confirm that the XSCF Shell prompt is displayed on the administration console.  
XSCF>  
3.3.2  
Initializing the XSCF Unit  
To use full XSCF functionality, various settings need to be set.  
1. Set the required settings.  
See section “Setting up XSCF” in the SPARC Enterprise  
M3000/M4000/M5000/M8000/M9000 Servers XSCF User’s Guide for details on how to  
set these settings.  
The following settings are required:  
Registration of an XSCF user account and password and user privileges (adduser,  
password, setprivileges)  
User account of a field engineer (FE) (for maintenance)  
Date and time settings (setdate, settimezone)  
Confirmation of XSCF host public key (showssh)  
SSH/telnet settings (setssh, settelnet)  
Network interface, routing, and DNS-related settings (setnetwork, setroute,  
setnameserver, etc.)  
Note – Reset the XSCF unit with the applynetworkand rebootxscfcommands.  
Domain to Service Processor Communications Protocol (DSCP) configuration  
(setdscp)  
Altitude setting (setaltitude)  
Note – setaltitudemust be followed by a rebootxscfto apply the altitude  
setting  
Dual power feed option setting (setdualpowerfeed)  
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Note – setdualpowerfeedrequires a complete chassis power cycle (all power  
cords removed) to apply any changes. Make certain to allow 30 seconds before  
plugging the power cords back into the chassis.  
To perform XSCF initial settings, use the XSCF default user account. Until user  
accounts for user environment is registered, log in with a default user account and  
default password. The privileges of the default user are useradmand platadm.  
2. Log in to the XSCF Shell using a user account and password set during Step 1.  
See the SPARC Enterprise M3000/M4000/M5000/M8000/M9000 Servers XSCF User’s  
Guide for details on how to log in to the user account.  
3.4  
Powering On the Server  
This section explains how to power on the server the first time.  
1. Set the key on the operator panel to the Service position.  
2. From the XSCF Shell, type the consolecommand:  
XSCF> console -d 0  
3. Confirm that the XSCF STANDBY LED (green) on the operator panel is lit.  
4. Push the power switch on the operator panel to power on the server.  
The server starts and begins a self-diagnosis.  
Watch the initial system administration console for error messages during the boot  
process. See Appendix B for fault installation information.  
5. Confirm that “ok” is displayed on the domain console.  
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6. Confirm that the POWER LED (green) on the operator panel is lit.  
7. Check the POWER LED on each component.  
If the POWER LEDs are not lit see Appendix B for installation troubleshooting  
information.  
These key combinations switch you from the domain console to the XSCF console.  
9. Execute fmdumpor showlogswith the error option from the XSCF Shell and  
confirm that no errors are found.  
See the Section B.2.4, “Using the fmdumpCommand” on page B-6 and  
Section B.2.2, “Using the showlogsCommand” on page B-5 for details.  
10. Connect the system control network to the XSCF Unit LAN port using an  
Ethernet cable.  
The system control network is one or more administrative consoles used to  
monitor the network. This connection will replace the temporary connection made  
between the administration console and the serial port on the XSCF Unit. Both  
XSCF Unit LAN ports must be used to ensure redundancy in the system control  
network.  
Note – The XSCF Ethernet port is IEEE 802.3i and IEEE 802.3u compliant. This  
requires auto-negotiation for the port into which it terminates.  
3.4.1  
Verifying the Configuration  
Verify the hardware configuration by following the procedure below on a console  
connected to the system control network.  
1. Log in to the server and access the XSCF Shell.  
Refer to the SPARC Enterprise M3000/M4000/M5000/M8000/M9000 Servers XSCF  
User’s Guide for details.  
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2. Type the showhardconfcommand with the -uoption from the XSCF Shell.  
XSCF> showhardconf -u  
SPARC Enterprise M5000; Memory_Size:64 GB;  
+-----------------------------------+------------+  
|
FRU  
| Quantity |  
+-----------------------------------+------------+  
| MBU_B  
|
|
1
4
|
|
|
CPUM  
|
|
|
Freq:2.530 GHz;  
MEM  
| ( 8) |  
MEMB  
|
|
8
64  
|
|
|
Type:1A; Size:1 GB; | ( 64) |  
|
|
DDC_A  
DDC_B  
|
|
|
|
|
|
|
|
|
|
4
2
2
2
2
2
1
1
1
4
|
|
|
|
|
|
|
|
|
|
| IOU  
|
|
|
DDC_A  
DDCR  
DDC_B  
| XSCFU  
| OPNL  
| FANBP_C  
|
FAN_A  
+-----------------------------------+------------+  
See the Section B.2.1, “Using the showhardconfCommand” on page B-2 for details.  
3. Use the consolecommand to go to the okprompt.  
XSCF> console -d 0  
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4. From the okprompt, use the probe-scsi-allcommand to confirm that the  
storage devices are installed.  
ok probe-scsi-all  
/pci@0,600000/pci@0/pci@8/pci@0/scsi@1  
MPT Version 1.05, Firmware Version 1.07.00.00  
Target 0  
Unit 0 Disk  
73 GB  
SASAddress 5000c5000092beb9 PhyNum 0  
Target 1  
Unit 0 Disk  
73 GB  
SEAGATE ST973401LSUN72G 0556  
143374738 Blocks,  
143374738 Blocks,  
SEAGATE ST973401LSUN72G 0556  
SASAddress 5000c500002eeaf9 PhyNum 1  
Target 3  
Unit 0 Removable Read Only device  
SATA device PhyNum 3  
TSSTcorpCD/DVDW TS-L532USR01  
5. Use the show-devscommand to confirm that the PCI devices are installed.  
ok show-devs  
/pci@41,700000  
/pci@40,600000  
/pci@48,4000  
/cmp@480,0  
/pseudo-mc@240,200  
/nvram  
/pseudo-console  
/virtual-memory  
/memory@m0  
/aliases  
/options  
/openprom  
/chosen  
/packages  
/pci@40,600000/pci@0  
/pci@40,600000/pci@0/pci@9  
/pci@40,600000/pci@0/pci@8  
/pci@40,600000/pci@0/pci@8/pci@0,1  
/pci@40,600000/pci@0/pci@8/pci@0  
/pci@40,600000/pci@0/pci@8/pci@0,1/ethernet@1  
/pci@40,600000/pci@0/pci@8/pci@0/network@2,1  
/pci@40,600000/pci@0/pci@8/pci@0/network@2  
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The show-devscommand command output continued..  
/pci@40,600000/pci@0/pci@8/pci@0/scsi@1  
/pci@40,600000/pci@0/pci@8/pci@0/scsi@1/disk  
/pci@40,600000/pci@0/pci@8/pci@0/scsi@1/tape  
/pci@48,4000/ebus@1  
/pci@48,4000/ebus@1/panel@14,280030  
/pci@48,4000/ebus@1/scfc@14,200000  
/pci@48,4000/ebus@1/serial@14,400000  
/pci@48,4000/ebus@1/flashprom@10,0  
/cmp@480,0/core@1  
/cmp@480,0/core@0  
/cmp@480,0/core@1/cpu@1  
/cmp@480,0/core@1/cpu@0  
/cmp@480,0/core@0/cpu@1  
/cmp@480,0/core@0/cpu@0  
/openprom/client-services  
/packages/obp-tftp  
/packages/terminal-emulator  
/packages/disk-label  
/packages/deblocker  
/packages/SUNW,builtin-drivers  
ok  
6. Compare the configuration shown by showhardconf -u, probe-scsi-all,  
and show-devswith the shipping list.  
If the configuration is incorrect contact your sales representative.  
7. Boot the Oracle Solaris operating system (Oracle Solaris OS) and configure the  
domains.  
Refer to the Oracle Solaris software documentation for details.  
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3.4.2  
Checking the Dual-Power Feed  
If the dual-power feed option is used, follow the procedure below to confirm that the  
system can operate even if one power feed is stopped.  
Note – Dual-Power Feed mode cannot be used with 100V power.  
1. Confirm that the system is powered on.  
2. Switch off all main line switches of AC GRID A.  
3. Confirm that the POWER LED on the operator panel is on.  
4. At the XSCF Shell, verify power failure with the showlogs eventcommand.  
5. Switch on all the main line switches of AC GRID A (switched off in Step 2).  
6. At the XSCF Shell, verify power recovery with the showlogseventcommand.  
7. Check that the AC-LED and DC-LED are lit on PSU#0 (M4000 server)/  
PSU#0/PSU#2 (M5000 server).  
8. From the XSCF Shell, confirm a Power Status is On by executing the  
showhardconfcommand.  
9. Switch off all main line switches of AC GRID B.  
10. Confirm that the POWER LED on the operator panel is on.  
11. At the XSCF Shell, verify power failure with the showlogs eventcommand.  
12. Switch on all the main line switches of AC GRID B (switched off in Step 9).  
13. At the XSCF Shell, verify power recovery with the showlogseventcommand.  
3.5  
Connecting Additional Peripheral  
Devices  
When you add additional storage devices, mount the heaviest subassemblies at the  
lowest available opening to minimize the danger of a top-heavy server.  
Refer to the manual that came with the peripheral device for additional instructions.  
Set the key on the operator panel to the Locked position and give the key to the  
system administrator.  
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CHAPTER  
4
Connecting the Domains to the  
following sections:  
Section 4.1, “Overview of Network Configuration” on page 4-1  
Section 4.2, “Connecting to the Network” on page 4-1  
Section 4.3, “Verifying the Network Connection” on page 4-2  
Section 4.4, “Verifying Operation by Running Oracle VTS Software” on page 4-2  
4.1  
4.2  
Overview of Network Configuration  
By this point in the installation the server is up and running. The domains still need  
to be connected to the network.  
Connecting to the Network  
The hubs, switches, and cables used to connect the networks must be supplied by the  
user.  
Note – Connecting the I/O units to the user’s LAN allows the domains to access the  
network. If you want the domains to be isolated from the network, skip this step.  
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Connect the network to the domains using an Ethernet cable.  
You can connect to either the Gigabit Ethernet (GbE) port on the I/O unit or on an  
Ethernet card installed in the I/O unit.  
4.3  
4.4  
Verifying the Network Connection  
1. Check the LAN link lamp on the I/O Unit or PCI slot that is connected to the  
network for activity.  
2. Use a system on the network to navigate to one of the domains on the server.  
Refer to the Oracle Solaris software documentation for information on accessing a  
server over the network.  
Verifying Operation by Running Oracle  
VTS Software  
Start the server from each domain, configure the server for the network, and run  
Oracle VTS Software. The Oracle VTS software is a diagnostic tool for verifying  
hardware operations and checking the device connection status.  
Refer to the Oracle Solaris software documentation for information on starting the  
system from each domain and configuring the domains for the network.  
Refer to the Oracle VTS user’s guide for information on installing and use of the  
Oracle VTS software.  
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APPENDIX  
A
Appendix A provides views of the systems. This appendix has the following sections:  
Section A.1, “M4000 Server Views” on page A-1  
Section A.2, “M5000 Server Views” on page A-5  
Section A.3, “Operator Panel Overview” on page A-9  
A.1  
M4000 Server Views  
FIGURE A-1 shows the M4000 server  
A-1  
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FIGURE A-1 M4000 Server Component Locations  
41  
39  
40  
38  
37  
36  
1
2
3
4
5
6
35  
34  
33  
7
8
32  
35  
31  
30  
9
10  
11  
29  
28  
12  
27  
26  
13  
14  
15  
25  
24  
23  
22  
21  
16  
17  
18  
19 20  
A-2  
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Location  
Number  
Component  
1
2
3
4
5
60-mm fan (FAN_B#0)  
60-mm fan (FAN_B#1)  
Top cover  
Fan cover  
Backplane Unit (BPU_A - includes IOBP, Power  
distribution board)  
6
172-mm fan backplane (FANBP_A)  
60-mm fan backplane (FANBP_B)  
Tape drive backplane (TAPEBP)  
Hard disk drive backplane (HDDBP#0)  
CD-RW/DVD-RW backplane (DVDBP_A)  
CD-RW/DVD-RW drive unit (DVDU)  
Hard disk drive (HDD#1)  
7
8
9
10  
11  
12  
13  
14  
15  
16  
17  
18  
19  
20  
21  
22  
23  
24  
25  
26  
27  
28  
29  
Hard disk drive (HDD#0)  
*
Tape drive unit (TAPEU)  
Faceplate  
Power supply unit (PSU#0)  
Power supply unit (PSU#1)  
Operator panel (OPNL)  
172-mm fan module (FAN_A#0)  
172-mm fan module (FAN_A#1)  
DC-DC Converter (DDC_B#0)  
DC-DC Converter (DDC_A#0)  
DC-DC Converter (DDC_A#1)  
Motherboard unit (MBU_A)  
Motherboard carriage  
CPU module (CPUM#1)  
CPU module (CPUM#0)  
Memory board (MEMB#3)  
Memory board (MEMB#2)  
Appendix A System Views  
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A-3  
Location  
Number  
Component  
30  
31  
32  
33  
34  
35  
36  
37  
38  
39  
40  
41  
Memory board (MEMB#1)  
Memory board (MEMB#0)  
PCI slot (IOU#0 PCI#0)  
PCI slot (IOU#0 PCI#1)  
PCI slot (IOU#0 PCI#2)  
PCI slot (IOU#0 PCI#3)  
PCI slot (IOU#0 PCI#4)  
eXtended System Control facility unit (XSCFU)  
I/O Unit (IOU#0)  
DC-DC Converter Riser (DDCR IOU#0 Not shown)  
DC-DC Converter (DDC_B on DDCR on IOU#0)  
DC-DC Converter (DDC_A IOU#0 Not shown)  
*
Contact your sales representative for tape drive unit options on  
M4000/M5000 servers.  
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A.2  
M5000 Server Views  
FIGURE A-2 shows the M5000 server.  
Appendix A System Views  
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A-5  
 
FIGURE A-2 M5000 Server Component Locations  
62  
61  
60  
59  
58  
1
57  
56  
55  
54  
2
53  
52  
3
4
5
51  
50  
49  
48  
47  
6
7
8
9
10  
11  
12  
13  
14  
15  
46  
45  
44  
43  
42  
41  
40  
39  
16  
17  
18  
19  
38  
37  
36  
20  
21  
28  
27  
22  
29  
30  
23 24 25 26  
31  
33  
35  
32  
34  
A-6  
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Location  
Number  
Component  
1
Top cover  
2
CPU module (CPUM#0)  
CPU module (CPUM#1)  
CPU module (CPUM#2)  
CPU module (CPUM#3)  
172-mm fan (FAN_A#1)  
172-mm fan (FAN_A#0)  
172-mm fan (FAN_A#3)  
172-mm fan (FAN_A#2)  
3
4
5
6
7
8
9
10  
Backplane unit (BPU_B - includes IOBP, Power distribution board,  
bus bar)  
11  
12  
13  
14  
15  
16  
17  
18  
19  
20  
21  
22  
23  
24  
25  
26  
27  
28  
172-mm fan backplane (FANBP_C)  
CD-RW/DVD-RW backplane (DVDBP_B)  
Tape drive backplane (TAPEBP)  
Hard disk drive backplane (HDDBP#1 IOU#1)  
Hard disk drive backplane (HDDBP#0 IOU#0)  
Hard disk drive (HDD#1 IOU#0)  
Hard disk drive (HDD#0 IOU#0)  
Hard disk drive (HDD#3 IOU#1)  
Hard disk drive (HDD#2 IOU#1)  
*
Tape drive unit (TAPEU)  
CD-RW/DVD-RW drive unit(DVDU)  
Faceplate  
Power supply unit (PSU#0)  
Power supply unit (PSU#1)  
Power supply unit (PSU#2)  
Power supply unit (PSU#3)  
Operator panel (OPNL)  
I/O unit (IOU#0)  
Appendix A System Views  
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A-7  
Location  
Number  
Component  
29  
30  
31  
32  
33  
34  
35  
36  
37  
38  
39  
40  
41  
42  
43  
44  
45  
46  
47  
48  
49  
50  
51  
52  
53  
54  
55  
56  
57  
58  
DC-DC Converter Riser (DDCR IOU#0 Not shown)  
DC-DC Converter (DDC_B on DDCR on IOU#0)  
DC-DC Converter (DDC_A IOU#0 Not shown)  
I/O Unit (IOU#1)  
DC-DC Converter Riser (DDCR IOU#1 Not shown)  
DC-DC Converter (DDC_B on DDCR on IOU#1)  
DC-DC Converter (DDC_A IOU#1 Not shown)  
PCI slot (PCI#0 IOU#1)  
PCI slot (PCI#1 IOU#1)  
PCI slot (PCI#2 IOU#1)  
PCI slot (PCI#3 IOU#1)  
PCI slot (PCI#4 IOU#1)  
PCI slot (PCI#4 IOU#0)  
PCI slot (PCI#3 IOU#0)  
PCI slot (PCI#2 IOU#0)  
PCI slot (PCI#1 IOU#0)  
PCI slot (PCI#0 IOU#0)  
eXtended System Control facility unit (XSCFU)  
DC-DC Converter (DDC_A#0)  
DC-DC Converter (DDC_A#1)  
DC-DC Converter (DDC_A#2)  
DC-DC Converter (DDC_A#3)  
DC-DC Converter (DDC_B#0)  
DC-DC Converter (DDC_B#1)  
Motherboard unit (MBU_B)  
Motherboard carriage  
Memory board (MEMB#7)  
Memory board (MEMB#6)  
Memory board (MEMB#5)  
Memory board (MEMB#4)  
A-8  
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Location  
Number  
Component  
59  
60  
61  
62  
Memory Board (MEMB#3)  
Memory board (MEMB#2)  
Memory board (MEMB#1)  
Memory board (MEMB#0)  
*
Contact your sales representative for tape drive unit options on M4000/M5000 servers.  
A.3  
Operator Panel Overview  
When no network connection is available the operator panel is used to start or stop  
the system. The operator panel displays three LED status indicators, a power switch,  
and a security keyswitch. The panel is located on the front of the system, in the upper  
right.  
When the system is running the Power and XSCF Ready, LEDs (green) should be lit  
and the Check LED (amber) should not be lit. If the Check LED is lit, search the  
system logs to determine what is wrong.  
The three LED status indicators on the operator panel provide the following:  
General system status  
System problem alerts  
Location of the system fault  
FIGURE A-3 shows the M4000 server operator panel.  
Appendix A System Views  
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A-9  
   
FIGURE A-3 M4000 Server Operator Panel  
1
2
3
4
5
6
Location Number  
Component  
POWER LED  
1
2
3
4
5
6
XSCF STANDBY LED  
CHECK LED  
Power switch  
Mode switch (keyswitch)  
Antistatic ground socket  
FIGURE A-4 shows the M5000 server operator panel.  
A-10  
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FIGURE A-4 M5000 Server Operator Panel  
1
2
3
4
5
6
Location Number  
Component  
POWER LED  
1
2
3
4
5
6
XSCF STANDBY LED  
CHECK LED  
Power switch  
Mode switch (keyswitch)  
Antistatic ground socket  
Appendix A System Views  
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A-11  
 
During startup, the firmware toggles the front panel LEDs on and off to verify that  
each one is working correctly. After that, the front panel LEDs operate as described in  
TABLE A-1.  
TABLE A-1 Operator Panel LEDs and Switches  
Icon  
Name  
Color  
Description  
POWER LED Green  
Indicates the server power status.  
• On: Server has power.  
• Off: Server is without power.  
• Blinking: The power-off sequence is in progress.  
XSCF  
STANDBY  
LED  
Green  
Indicates the readiness of the XSCF.  
• On: XSCF unit is functioning normally.  
• Off: XSCF unit is stopped.  
• Blinking: Under system initialization after NFB on, or  
under system power-on process.  
CHECK LED  
Power switch  
Amber  
Indicates that server detected a fault.  
• On: Error detected that disables the startup.  
• Off: Normal, or the breaker is off (power failure).  
• Blinking: Indicates the position of fault.  
Switch to direct server power on/power off.  
The Locked setting:  
Mode switch  
(keyswitch)  
• Normal key position. Power on is available with the  
Power switch, but power off is not.  
• Disables the Power switch to prevent unauthorized  
users from powering the server on or off.  
• The Locked position is the recommended setting for  
normal day-to-day operations.  
The Service setting:  
• Service should be provided at this position.  
• Power on and off is available with Power switch.  
• The key cannot be pulled out at this position.  
A-12  
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The following table provides the meanings of the mode switch.  
TABLE A-2 Meanings of the Mode Switch  
Function  
Mode Switch  
State Definition  
Locked  
Service  
Inhibition of Break Signal Reception  
Enabled. Reception of the break  
signal can be enabled or disabled  
for each domain using  
Disabled  
setdomainmode.  
Power On/Off by  
power switch  
Only power-on is enabled  
Enabled  
Appendix A System Views  
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A-13  
A-14  
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APPENDIX  
B
Fault Isolation  
SPARC Enterprise M4000/M5000 servers from Oracle and Fujitsu. This appendix has  
the following sections:  
Section B.1, “Corrective Actions to Common Problems” on page B-1  
Section B.2, “Using the Diagnostic Commands” on page B-2  
Section B.3, “Traditional Oracle Solaris Diagnostic Commands” on page B-9  
B.1  
Corrective Actions to Common Problems  
This section provides information on the more common installation problems and  
their solutions.  
TABLE B-1  
Problem  
Common Installation Problems  
Solution  
No power to system • Check to ensure that the input power source is on and that the  
power connectors are secure.  
• Check that the power cords are tightly fastened to both the system  
power supply units and to the input power source.  
• If a powered equipment rack is being use, check to ensure it is  
turned on.  
bootdiskcommand • Check to see that the PCI/PCI-X card in slot 0 is properly seated.  
results in “can’t  
locate boot device”  
• Move the PCI/PCI-X card in slot 0 to another slot if possible.  
Refer to the “Before Using Solaris 10” and “Checklists for Installation and Bug  
Information” in the Solaris 10 Release and Installation Collection.  
B-1  
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Refer to the SPARC Enterprise M4000/M5000 Servers Service Manual for LED status.  
TABLE B-2 Types of Troubleshooting Methods  
Troubleshooting Method  
Description  
Check LEDs  
The system LEDs (on the operator panel) indicate any system or  
hardware error detected during initial diagnosis or system  
operation. Additional LEDs are provided on the XSCF Unit, power  
supply unit, fan unit, and other units so that you can always locate  
faulty components and identify specific errors.  
Check log files  
System messages are often displayed on the system console. These  
messages can alert you to system problems, such as a device that is  
about to fail.  
Check using the XSCF  
Shell  
You can use the XSCF Shell to find details of an error state, the  
device status history, and other status information.  
B.2  
The following commands are detailed in this section.  
Section B.2.1, “Using the showhardconfCommand” on page B-2  
Section B.2.2, “Using the showlogsCommand” on page B-5  
Section B.2.3, “Using the showstatusCommand” on page B-6  
Section B.2.4, “Using the fmdumpCommand” on page B-6  
Section B.2.5, “Using the fmadm faulty Command” on page B-7  
Section B.2.6, “Using the fmstatCommand” on page B-8  
B.2.1  
Using the showhardconfCommand  
The showhardconf command displays information about each FRU. The following  
information is displayed:  
Current configuration and status  
Number of installed FRUs  
Domain information  
IOBOX information  
Name properties of PCI cards  
B-2  
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An example of the showhardconfoutput.  
.
XSCF> showhardconf  
SPARC Enterprise M5000;  
+ Serial:BCF07500B6; Operator_Panel_Switch:Locked;  
+ Power_Supply_System:Dual; SCF-ID:XSCF#0;  
+ System_Power:On; System_Phase:Cabinet Power On;  
Domain#0 Domain_Status:Initialization Phase;  
Domain#1 Domain_Status:Initialization Phase;  
MBU_B Status:Normal; Ver:0201h; Serial:BC07490823 ;  
+ FRU-Part-Number:CF00541-0478 05 /541-0478-05  
+ Memory_Size:64 GB;  
;
CPUM#0-CHIP#0 Status:Normal; Ver:0501h; Serial:PP0723016Q ;  
+ FRU-Part-Number:CA06761-D204 A0 /LGA-JUPP-01  
;
+ Freq:2.530 GHz; Type:32;  
+ Core:4; Strand:2;  
:
CPUM#3-CHIP#1 Status:Normal; Ver:0501h; Serial:PP074804E9 ;  
+ FRU-Part-Number:CA06761-D204 A0 /LGA-JUPP-01  
+ Freq:2.530 GHz; Type:32;  
;
+ Core:4; Strand:2;  
MEMB#0 Status:Normal; Ver:0101h; Serial:BF09061G0E ;  
+ FRU-Part-Number:CF00541-0545 06 /541-0545-06  
MEM#0A Status:Normal;  
;
+ Code:c1000000000000005372T128000HR3.7A 356d-0d016912;  
+ Type:1A; Size:1 GB;  
:
MEM#3B Status:Normal;  
+ Code:c1000000000000004572T128000HR3.7A 252b-04123424;  
+ Type:1A; Size:1 GB;  
:
MEMB#7 Status:Normal; Ver:0101h; Serial:BF09061GBA ;  
+ FRU-Part-Number:CF00541-0545 06 /541-0545-06  
MEM#0A Status:Normal;  
;
+ Code:2cffffffffffffff0818HTF12872Y-53EB3 0300-d504600c;  
+ Type:1A; Size:1 GB;  
:
MEM#3B Status:Normal;  
+ Code:7f7ffe00000000004aEBE10RD4AGFA-5C-E 3020-2229c19c;  
+ Type:1A; Size:1 GB;  
Appendix B Fault Isolation  
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B-3  
showhardconfoutput continued.  
DDC_A#0 Status:Normal;  
DDC_A#1 Status:Normal;  
DDC_A#2 Status:Normal;  
DDC_A#3 Status:Normal;  
DDC_B#0 Status:Normal;  
DDC_B#1 Status:Normal;  
IOU#0 Status:Normal; Ver:0101h; Serial:BF07486TEU ;  
+ FRU-Part-Number:CF00541-2240 02 /541-2240-02  
+ Type 1;  
;
DDC_A#0 Status:Normal;  
DDCR Status:Normal;  
DDC_B#0 Status:Normal;  
IOU#1 Status:Normal; Ver:0101h; Serial:BF073226HP ;  
+ FRU-Part-Number:CF00541-4361 01 /541-4361-01 ;  
+ Type 1;  
DDC_A#0 Status:Normal;  
DDCR Status:Normal;  
DDC_B#0 Status:Normal;  
XSCFU Status:Normal,Active; Ver:0101h; Serial:BF07435D98 ;  
+ FRU-Part-Number:CF00541-0481 04 /541-0481-04  
OPNL Status:Normal; Ver:0101h; Serial:BF0747690D ;  
+ FRU-Part-Number:CF00541-0850 06 /541-0850-06  
PSU#0 Status:Normal; Serial:0017527-0738063762;  
+ FRU-Part-Number:CF00300-1898 0350 /300-1898-03-50;  
+ Power_Status:Off; AC:200 V;  
;
;
PSU#3 Status:Normal; Serial:0017527-0738063767;  
+ FRU-Part-Number:CF00300-1898 0350 /300-1898-03-50;  
+ Power_Status:Input fail; AC: - ;  
FANBP_C Status:Normal; Ver:0501h; Serial:FF2#24  
+ FRU-Part-Number:CF00541-3099 01 /541-3099-01  
FAN_A#0 Status:Normal;  
;
;
FAN_A#1 Status:Normal;  
FAN_A#2 Status:Normal;  
FAN_A#3 Status:Normal;  
Refer to the showhardconfman page for more information.  
B-4  
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B.2.2  
Using the showlogsCommand  
The showlogscommand displays the contents of a specified log in order of  
timestamp starting with the oldest date. The showlogscommand displays the  
following logs:  
error log  
power log  
event log  
temperature and humidity record  
monitoring message log  
console message log  
panic message log  
IPL message log  
An example of the showlogsoutput.  
XSCF> showlogs error  
Date: Oct 03 13:53:05 UTC 2006  
Status: Information  
Code: 40000000-faffc201-011d000100000000  
Occurred: Oct 03 13:53:04.742 UTC 2006  
FRU: ,/XSCFU  
Msg: XSCF process down detected  
Date: Oct 03 13:53:05 UTC 2006  
Status: Information  
Code: 40000000-faffc201-011d000100000000  
Occurred: Oct 03 13:53:05.880 UTC 2006  
FRU: ,/XSCFU  
Msg: XSCF process down detected  
Date: Oct 03 14:36:58 UTC 2006  
Status: Information  
Code: 40000000-faffc201-011d000100000000  
Occurred: Oct 03 14:36:57.777 UTC 2006  
FRU: ,/XSCFU  
Msg: XSCF process down detected  
Date: Oct 03 17:23:11 UTC 2006  
Status: Alarm  
Code: 80002000-ccff0000-0104340100000000  
Occurred: Oct 03 17:23:10.868 UTC 2006  
FRU: /FAN_A#0  
Msg: Abnormal FAN rotation speed. Insufficient rotation  
XSCF>  
Appendix B Fault Isolation  
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B-5  
   
B.2.3  
Using the showstatusCommand  
The showstatusdisplays the information concerning the server’s degraded FRUs.  
An asterisk (*) which indicates that the unit has been degraded is displayed along  
with any of the following states:  
Normal  
Faulted  
Degraded  
Deconfigured  
Maintenance  
An example of the showstatusoutput.  
XSCF> showstatus  
FANBP_C Status:Normal;  
*
FAN_A#0 Status:Faulted;  
XSCF>  
B.2.4  
Using the fmdumpCommand  
The fmdumpcommand can be used to display the contents of any log files associated  
with the Oracle Solaris fault manager.  
This example assumes there is only one fault.  
# fmdump  
TIME UUID SUNW-MSG-ID  
Nov 02 10:04:15.4911 0ee65618-2218-4997-c0dc-b5c410ed8ec2 SUN4-8000-0Y  
B.2.4.1 fmdump -V Command  
You can obtain more detail by using the -Voption, as shown in the following  
example.  
# fmdump -V -u 0ee65618-2218-4997-c0dc-b5c410ed8ec2  
TIME  
UUID  
SUNW-MSG-ID  
Nov 02 10:04:15.4911 0ee65618-2218-4997-c0dc-b5c410ed8ec2 SUN4-8000-0Y  
100% fault.io.fire.asic  
FRU: hc://product-id=SUNW,A70/motherboard=0  
rsrc: hc:///motherboard=0/hostbridge=0/pciexrc=0  
B-6  
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At least three lines of new output are delivered to the user with the -Voption:  
The first line is a summary of information you have seen before in the console  
message but includes the timestamp, the UUID, and the Message-ID.  
The second line is a declaration of the certainty of the diagnosis. In this case you  
are 100 percent sure the failure is in the asic described. If the diagnosis might  
involve multiple components you might see two lines here with 50 percent in each  
(for example)  
The ’FRU’ line declares the part which needs to be replaced to return the server to  
a fully operational state.  
The ’rsrc’ line describes which component was taken out of service as a result of  
this fault.  
B.2.4.2 fmdump -e Command  
To get information of the errors which caused this failure you can use the -e option,  
as shown in the following example.  
# fmdump -e  
TIME  
CLASS  
Nov 02 10:04:14.3008 ereport.io.fire.jbc.mb_per  
B.2.5  
Using the fmadm faulty Command  
The fmadmfaulty command can be used by administrators and service personnel  
to view and modify system configuration parameters that are maintained by the  
Oracle Solaris Fault Manager. The fmadm faulty command is primarily used to  
determine the status of a component involved in a fault, as shown in the following  
example.  
# fmadm faulty  
STATERESOURCE / UUID  
-------- -------------------------------------------------------------  
degraded dev:////pci@1e,600000  
0ee65618-2218-4997-c0dc-b5c410ed8ec2  
The PCI device is degraded and is associated with the same UUID as seen in the  
preceding example. You might also see “faulted” states.  
Appendix B Fault Isolation  
B-7  
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B.2.5.1 fmadm config Command  
The fmadm configcommand output shows the version numbers of the diagnosis  
engines in use by your server, as well as their current state. You can check these  
versions against information on the My Oracle Support website to determine if you  
are running the latest diagnostic engines.  
An example of the fmadmoutput.  
XSCF> fmadm config  
MODULE  
VERSION STATUS DESCRIPTION  
eft  
1.16  
2.0  
1.0  
1.0  
1.0  
1.1  
1.0  
1.0  
active eft diagnosis engine  
event-transport  
faultevent-post  
fmd-self-diagnosis  
iox_agent  
active Event Transport Module  
active Gate Reaction Agent for errhandd  
active Fault Manager Self-Diagnosis  
active IO Box Recovery Agent  
active Reissue Agent  
reagent  
sysevent-transport  
syslog-msgs  
XSCF>  
active SysEvent Transport Agent  
active Syslog Messaging Agent  
B.2.6  
Using the fmstatCommand  
The fmstatcommand can report statistics associated with the Oracle Solaris fault  
manager. The fmstatcommand shows information about DE performance. In the  
example below, the eftDE (also seen in the console output) has received an event  
which it accepted. A case is “opened” for that event and a diagnosis is performed to  
“solve” the cause for the failure.  
An example of the fmstatoutput.  
XSCF> fmstat  
module  
ev_recv ev_acpt wait svc_t %w %b open solve memsz bufsz  
eft  
0
0
2
24  
0
0
0 0.0  
0 0.0  
0 0.0  
24 0.0 352.1 0 0  
0 0.0  
0 0.0  
0.0 0 0  
0.0 0 0  
8.9 0 0  
0
0
0
1
0
0
0
0
0 3.3M  
0 6.4K  
0
0
0
0
0
0
0
0
event-transport  
faultevent-post  
fmd-self-diagnosis  
iox_agent  
0
0
0
0
0
0
0
24b  
0
0
0
97b  
0.0 0 0  
0.0 0 0  
reagent  
sysevent-transport  
syslog-msgs  
XSCF>  
0
0
0 0.0 8700.4 0 0  
0 0.0 0.0 0 0  
B-8  
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B.3  
Traditional Oracle Solaris Diagnostic  
These superuser commands can help you determine if you have issues in your server,  
The following commands are detailed in this section.  
Section B.3.1, “Using the iostatCommand” on page B-9  
Section B.3.2, “Using the prtdiagCommand” on page B-11  
Section B.3.3, “Using the prtconfCommand” on page B-14  
Section B.3.4, “Using the netstatCommand” on page B-16  
Section B.3.5, “Using the pingCommand” on page B-17  
Section B.3.6, “Using the psCommand” on page B-18  
Section B.3.7, “Using the prstatCommand” on page B-19  
Most of these commands are located in the /usr/binor /usr/sbindirectories.  
B.3.1  
Using the iostatCommand  
The iostatcommand iteratively reports terminal, drive, and tape I/O activity, as  
well as CPU utilization.  
B.3.1.1  
Options  
TABLE B-3 describes options for the iostatcommand and how those options can  
help troubleshoot the server.  
TABLE B-3 Options for iostat  
Option  
Description  
How It Can Help  
No option  
Reports status of local I/O devices.  
Provides a quick three-line output of  
device status.  
-c  
Reports the percentage of time the system has  
spent in user mode, in system mode, waiting for  
I/O, and idling.  
Provides a quick report of CPU status.  
Appendix B Fault Isolation  
B-9  
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TABLE B-3 Options for iostat(Continued)  
Option  
Description  
How It Can Help  
-e  
Displays device error summary statistics. The total Provides a short table with accumulated  
errors, hard errors, soft errors, and transport errors errors. Identifies suspect I/O devices.  
are displayed.  
-E  
Displays all device error statistics.  
Provides information about devices:  
manufacturer, model number, serial  
number, size, and errors.  
-n  
-x  
Displays names in descriptive format.  
Descriptive format helps identify devices.  
For each drive, reports extended drive statistics.  
The output is in tabular form.  
Provides rate information, similar to the  
-eoption, . This helps identify poor  
performance of internal devices and  
other I/O devices across the network.  
The following example shows output for one iostatcommand.  
# iostat -En  
c0t0d0  
Soft Errors: 0 Hard Errors: 0 Transport Errors: 0  
Vendor: SEAGATE Product: ST973401LSUN72G Revision: 0556 Serial  
No: 0521104T9D  
Size: 73.40GB <73400057856 bytes>  
Media Error: 0 Device Not Ready: 0 No Device: 0 Recoverable: 0  
Illegal Request: 0 Predictive Failure Analysis: 0  
c0t1d0  
Soft Errors: 0 Hard Errors: 0 Transport Errors: 0  
Vendor: SEAGATE Product: ST973401LSUN72G Revision: 0556 Serial  
No: 0521104V3V  
Size: 73.40GB <73400057856 bytes>  
Media Error: 0 Device Not Ready: 0 No Device: 0 Recoverable: 0  
Illegal Request: 0 Predictive Failure Analysis: 0  
#
B-10  
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B.3.2  
Using the prtdiagCommand  
The prtdiagcommand displays configuration and diagnostic information. The  
diagnostic information identifies any failed component.  
The prtdiagcommand is located in the /usr/platform/platform-name/sbin/  
directory.  
Note – The prtdiagcommand might indicate a slot number different than that  
identified elsewhere in this document. This is normal.  
B.3.2.1  
Options  
TABLE B-4 describes options for the prtdiagcommand and how those options can  
help troubleshooting.  
TABLE B-4 Options for prtdiag  
Option  
No option  
-v  
Description  
How It Can Help  
Lists components.  
Identifies CPU timing and PCI cards installed.  
Verbose mode. Displays the  
time of the most recent AC  
power failure and the most  
recent hardware fatal error  
information.  
Provides the same information as no option. Additionally  
lists fan status, temperatures, ASIC, and PROM revisions.  
Appendix B Fault Isolation  
B-11  
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The following example shows output for the prtdiagcommand in verbose mode.  
# prtdiag -v  
System Configuration: xxxx Server  
System clock frequency: 1012 MHz  
Memory size: 262144 Megabytes  
==================================== CPUs ====================================  
CPU  
LSB Chip  
CPU  
ID  
Run  
MHz  
L2$  
MB  
CPU CPU  
Impl. Mask  
----- ----  
7 192  
--- ---- ---------------------------------------- ---- ---  
00  
00  
00  
00  
01  
01  
01  
01  
0
1
2
3
0
1
2
3
0, 1, 2, 3, 4, 5, 6, 7 2660 11.0  
8, 9, 10, 11, 12, 13, 14, 15 2660 11.0  
16, 17, 18, 19, 20, 21, 22, 23 2660 11.0  
24, 25, 26, 27, 28, 29, 30, 31 2660 11.0  
32, 33, 34, 35, 36, 37, 38, 39 2660 11.0  
40, 41, 42, 43, 44, 45, 46, 47 2660 11.0  
48, 49, 50, 51, 52, 53, 54, 55 2660 11.0  
56, 57, 58, 59, 60, 61, 62, 63 2660 11.0  
7 192  
7 192  
7 192  
7 192  
7 192  
7 192  
7 192  
============================ Memory Configuration ============================  
Memory Available  
Group Size  
------ ------------------ -------  
Memory  
Status  
DIMM  
Size  
# of Mirror Interleave  
DIMMs Mode Factor  
LSB  
---  
00  
00  
01  
------ ----- ------- ----------  
A
B
A
B
65536MB  
65536MB  
65536MB  
65536MB  
okay  
okay  
okay  
okay  
4096MB  
4096MB  
4096MB  
4096MB  
16 no  
16 no  
16 no  
16 no  
8-way  
8-way  
8-way  
8-way  
01  
========================= IO Devices =========================  
IO  
Lane/Frq  
LSB Type LPID RvID,DvID,VnID  
BDF  
State Act, Max Name  
Model  
Logical Path  
------------  
00 PCIe 0  
NA  
bc, 8532, 10b5  
/pci@0,600000/pci@0  
2, 0, 0 okay 8,  
8 pci-pciex10b5,8532  
00 PCIe 0  
NA  
bc, 8532, 10b5  
/pci@0,600000/pci@0/pci@8  
3, 8, 0 okay 8, 8 pci-pciex10b5,8532  
00 PCIe 0  
NA  
bc, 8532, 10b5  
/pci@0,600000/pci@0/pci@9  
3, 9, 0 okay  
1, 8 pci-pciex10b5,8532  
00 PCIx 0  
NA  
8, 125, 1033  
/pci@0,600000/pci@0/pci@8/pci@0  
4, 0, 0 okay 100, 133 pci-pciexclass,060400  
00 PCIx 0  
NA  
8, 125, 1033  
/pci@0,600000/pci@0/pci@8/pci@0,1  
4, 0, 1 okay --, 133 pci-pciexclass,060400  
B-12  
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prtdiag -v output continued.  
IO  
LSB Type LPID RvID,DvID,VnID BDF  
Lane/Frq  
State Act, Max Name  
Model  
Logical Path  
------------  
00 PCIx 0  
LSI,1064  
2, 50, 1000  
/pci@0,600000/pci@0/pci@8/pci@0/scsi@1  
5, 1, 0 okay --, 133 scsi-pci1000,50  
00 PCIx 0 10, 1648, 14e4 5, 2, 0 okay --, 133 network-pci14e4,1648  
NA /pci@0,600000/pci@0/pci@8/pci@0/network@2  
00 PCIx 0 10, 1648, 14e4  
5, 2, 1 okay --, 133 network-pci14e4,1648  
NA  
/pci@0,600000/pci@0/pci@8/pci@0/network@2,1  
01 PCIe 16  
bc, 8532, 10b5 2, 0, 0 okay  
8, 8 pci-pciex10b5,8532  
NA  
/pci@10,600000/pci@0  
01 PCIe 16 bc, 8532, 10b5  
3, 8, 0 okay 8, 8 pci-pciex10b5,8532  
NA  
/pci@10,600000/pci@0/pci@8  
01 PCIe 16 bc, 8532, 10b5 3, 9, 0 okay 1, 8 pci-pciex10b5,8532  
NA /pci@10,600000/pci@0/pci@9  
01 PCIx 16 8, 125, 1033  
4, 0, 0 okay 100, 133 pci-pciexclass,060400  
4, 0, 1 okay --, 133 pci-pciexclass,060400  
NA  
/pci@10,600000/pci@0/pci@8/pci@0  
01 PCIx 16 8, 125, 1033  
NA  
/pci@10,600000/pci@0/pci@8/pci@0,1  
01 PCIx 16 2, 50, 1000  
5, 1, 0 okay --, 133 scsi-pci1000,50  
LSI,1064  
/pci@10,600000/pci@0/pci@8/pci@0/scsi@1  
01 PCIx 16 10, 1648, 14e4  
5, 2, 0 okay --, 133 network-pci14e4,1648  
NA  
/pci@10,600000/pci@0/pci@8/pci@0/network@2  
01 PCIx 16 10, 1648, 14e4 5, 2, 1 okay --, 133 network-pci14e4,1648  
NA /pci@10,600000/pci@0/pci@8/pci@0/network@2,1  
==================== Hardware Revisions ====================  
System PROM revisions:  
----------------------  
OBP 4.24.13 2010/02/08 13:17  
=================== Environmental Status ===================  
Mode switch is in LOCK mode  
=================== System Processor Mode ===================  
SPARC64-VII mode  
Appendix B Fault Isolation  
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B-13  
B.3.3  
Using the prtconfCommand  
Similar to the show-devscommand run at the okprompt, the prtconfcommand  
displays the devices that are configured.  
The prtconfcommand identifies hardware that is recognized by the Oracle Solaris  
OS. If hardware is not suspected of being bad yet software applications are having  
trouble with the hardware, the prtconfcommand can indicate if the Oracle Solaris  
software recognizes the hardware, and if a driver for the hardware is loaded.  
B.3.3.1  
Options  
TABLE B-5 describes options for the prtconfcommand and how those options can  
help troubleshooting.  
TABLE B-5 Options for prtconf  
Option  
Description  
How It Can Help  
No option  
Displays the device tree of  
devices recognized by the OS.  
If a hardware device is recognized, then it is probably  
functioning properly. If the message “(driver not  
attached)” is displayed for the device or for a sub-device,  
then the driver for the device is corrupt or missing.  
-D  
Similar to the output of no  
option, however the device  
driver is listed.  
Lists the driver needed or used by the OS to enable the  
device.  
-p  
-V  
Similar to the output of no  
option, yet is abbreviated.  
Reports a brief list of the devices.  
Displays the version and date of Provides a quick check of firmware version.  
the OpenBoot PROM firmware.  
B-14  
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The following example shows output for the prtconfcommand.  
# prtconf  
System Configuration: xxxx  
Memory size: 1024 Megabytes  
System Peripherals (Software Nodes):  
SUNW,Sun SPARC  
packages (driver not attached)  
SUNW,builtin-drivers (driver not attached)  
deblocker (driver not attached)  
disk-label (driver not attached)  
terminal-emulator (driver not attached)  
dropins (driver not attached)  
kbd-translator (driver not attached)  
obp-tftp (driver not attached)  
SUNW,i2c-ram-device (driver not attached)  
SUNW,fru-device (driver not attached)  
SUNW,asr (driver not attached)  
ufs-file-system (driver not attached)  
chosen (driver not attached)  
openprom (driver not attached)  
client-services (driver not attached)  
options, instance #0  
aliases (driver not attached)  
. . .  
Appendix B Fault Isolation  
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B-15  
B.3.4  
Using the netstatCommand  
The netstatcommand displays the network status.  
B.3.4.1  
Options  
TABLE B-6 describes options for the netstatcommand and how those options can  
help troubleshooting.  
TABLE B-6 Options for netstat  
Option  
Description  
How It Can Help  
-i  
Displays the interface state,  
including packets in/out, error  
in/out, collisions, and queue.  
Provides a quick overview of the network status.  
-i interval  
Providing a trailing number  
Identifies intermittent or long duration network events.  
with the -ioption repeats the By piping netstatoutput to a file, overnight activity  
netstatcommand every  
interval seconds.  
can be viewed all at once.  
-p  
-r  
-n  
Displays the media table.  
Displays the routing table.  
Provides MAC address for hosts on the subnet.  
Provides routing information.  
Replaces host names with IP  
addresses.  
Used when an address is more useful than a host name.  
The following example shows output for the netstat -p command.  
# netstat -p  
Net to Media Table: IPv4  
Device IP Address  
Mask  
Flags  
Phys Addr  
------ -------------------- --------------- -------- ---------------  
bge0 san-ff1-14-a  
bge0 san-ff2-40-a  
sppp0 224.0.0.22  
bge0 san-ff2-42-a  
bge0 san09-lab-r01-66  
sppp0 192.168.1.1  
bge0 san-ff2-9-b  
bge0 bizzaro  
bge0 san-ff2-9-a  
bge0 racerx-b  
bge0 224.0.0.0  
#
255.255.255.255 o  
255.255.255.255 o  
255.255.255.255  
255.255.255.255 o  
255.255.255.255 o  
255.255.255.255  
255.255.255.255 o  
255.255.255.255 o  
255.255.255.255 o  
255.255.255.255 o  
00:14:4f:3a:93:61  
00:14:4f:3a:93:85  
00:14:4f:3a:93:af  
00:e0:52:ec:1a:00  
00:03:ba:dc:af:2a  
00:03:ba:11:b3:c1  
00:03:ba:dc:af:29  
00:0b:5d:dc:08:b0  
01:00:5e:00:00:00  
240.0.0.0  
SM  
B-16  
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B.3.5  
Using the pingCommand  
The pingcommand sends ICMP ECHO_REQUEST packets to network hosts.  
Depending on how the pingcommand is configured, the output displayed can  
identify troublesome network links or nodes. The destination host is specified in the  
variable hostname.  
B.3.5.1  
Options  
TABLE B-7 describes options for the pingcommand and how those options can help  
troubleshooting.  
TABLE B-7 Options for ping  
Option  
Description  
How It Can Help  
hostname  
The probe packet is sent to  
Verifies that a host is active on the network.  
hostname and returned.  
-g hostname  
-i interface  
Forces the probe packet to  
route through a specified  
gateway.  
By identifying different routes to the target host, those  
individual routes can be tested for quality.  
Designates which interface to  
send and receive the probe  
packet through.  
Enables a simple check of secondary network interfaces.  
-n  
-s  
Replaces host names with IP  
addresses.  
Used when an address is more beneficial than a host  
name.  
Pings continuously in one-  
Helps identify intermittent or long-duration network  
second intervals. Ctrl-C aborts. events. By piping pingoutput to a file, activity overnight  
Upon abort, statistics are  
displayed.  
can later be viewed at once.  
-svR  
Displays the route the probe  
Indicates probe packet route and number of hops.  
packet followed in one-second Comparing multiple routes can identify bottlenecks.  
intervals.  
Appendix B Fault Isolation  
B-17  
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The following example shows output for the ping -s command.  
# ping -s san-ff2-17-a  
PING san-ff2-17-a: 56 data bytes  
64 bytes from san-ff2-17-a (10.1.67.31): icmp_seq=0. time=0.427 ms  
64 bytes from san-ff2-17-a (10.1.67.31): icmp_seq=1. time=0.194 ms  
^C  
----san-ff2-17-a PING Statistics----  
2 packets transmitted, 2 packets received, 0% packet loss  
round-trip (ms) min/avg/max/stddev = 0.172/0.256/0.427/0.102  
#
B.3.6  
Using the psCommand  
The pscommand lists the status of processes. Using options and rearranging the  
command output can assist in determining the resource allocation.  
B.3.6.1  
Options  
TABLE B-8 describes options for the pscommand and how those options can help  
troubleshooting.  
TABLE B-8 Options for ps  
Option  
Description  
How It Can Help  
-e  
Displays information for every Identifies the process ID and the executable.  
process.  
-f  
Generates a full listing.  
Provides the following process information: user ID,  
parent process ID, time when executed, and the path to  
the executable.  
-o option  
Enables configurable output.  
The pid, pcpu, pmem, and  
commoptions display process  
Provides only most important information. Knowing the  
percentage of resource consumption helps identify  
processes that are affecting performance and might be  
ID, percent CPU consumption, hung.  
percent memory consumption,  
and the responsible executable,  
respectively.  
The following example shows output for one ps command.  
B-18  
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# ps  
PID TTY  
TIME CMD  
0:00 ps  
0:00 sh  
101042 pts/3  
101025 pts/3  
#
Note – When using sortwith the -roption, the column headings are printed so that the  
value in the first column is equal to zero.  
B.3.7  
Using the prstatCommand  
The prstatutility iteratively examines all active processes and reports statistics  
based on the selected output mode and sort order. The prstatcommand provides  
output similar to the pscommand.  
Appendix B Fault Isolation  
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B-19  
 
B.3.7.1  
Options  
TABLE B-9 describes options for the prstatcommand and how those options can  
help troubleshooting.  
TABLE B-9 Options for prstat  
Option  
Description  
How It Can Help  
No option  
Displays a sorted list of the top Output identifies process ID, user ID, memory used, state,  
processes that are consuming  
the most CPU resources. List is  
limited to the height of the  
terminal window and the total  
number of processes. Output is  
automatically updated every  
five seconds. Ctrl-C aborts.  
CPU consumption, and command name.  
-nnumber  
-skey  
-v  
Limits output to number of  
lines.  
Limits amount of data displayed and identifies primary  
resource consumers.  
Permits sorting list by key  
parameter.  
Useful keys are cpu(default), time, and size.  
Verbose mode.  
Displays additional parameters.  
The following example shows output for the prstatcommand.  
# prstat -n 5 -s size  
PID USERNAME SIZE RSS STATE PRI NICE  
TIME CPU PROCESS/NLWP  
100463 root  
100006 root  
100004 root  
100061 root  
100132 root  
66M 61M sleep 59  
11M 9392K sleep 59  
10M 8832K sleep 59  
9440K 6624K sleep 59  
8616K 5368K sleep 59  
0 0:01:03 0.0% fmd/19  
0 0:00:09 0.0% svc.configd/16  
0 0:00:04 0.0% svc.startd/14  
0 0:00:01 0.0% snmpd/1  
0 0:00:04 0.0% nscd/35  
Total: 52 processes, 188 lwps, load averages: 0.00, 0.00, 0.00  
#
B-20  
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