UNVENTED (VENT-FREE) GAS
LOG HEATER
OWNER’S OPERATION AND
INSTALLATION MANUAL
PFS
®
Patent Pending
®
FLAME-MAX Multi-Sided Log Design
FVFM27NR, FVFM27PR, VYM27NR AND VYM27PR
Remote Control Ready Models
Also Design-Certified As A Vented Decorative Appliance
WARNING: If the information in this manual is not
followed exactly, a fire or explosion may result causing
property damage, personal injury or loss of life.
— Do not store or use gasoline or other flammable
vapors and liquids in the vicinity of this or any other
appliance.
— WHAT TO DO IF YOU SMELL GAS
• Do not try to light any appliance.
• Do not touch any electrical switch; do not use any
phone in your building.
• Immediatelycallyourgassupplierfromaneighbor’s
phone. Follow the gas supplier’s instructions.
• If you cannot reach your gas supplier, call the fire
department.
— Installationandservicemustbeperformedbyaquali-
fied installer, service agency or the gas supplier.
WARNING: This is an unvented gas-fired heater. It
uses air (oxygen) from the room in which it is installed.
Provisions for adequate combustion and ventilation
air must be provided. Refer to Air for Combustion and
Ventilation section on page 6 of this manual.
INSTALLER: Leave this manual with the appliance.
CONSUMER: Retain this manual for future reference.
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SAFETY
Continued
Do not place clothing or other
DANGER:Carbonmonoxide
poisoning may lead to death!
flammable material on or near
the appliance. Never place any
objects on the heater.
Carbon Monoxide Poisoning: Early signs
of carbon monoxide poisoning resemble the
flu, with headaches, dizziness, or nausea.
If you have these signs, the heater may not
be working properly. Get fresh air at once!
Have heater serviced. Some people are
more affected by carbon monoxide than oth-
ers. These include pregnant women, people
with heart or lung disease or anemia, those
under the influence of alcohol, and those at
high altitudes.
Heaterbaseassemblybecomes
very hot when running heater.
Keep children and adults away
from hot surface to avoid burns
or clothing ignition. Heater
will remain hot for a time after
shutdown.Allowsurfacetocool
before touching.
Natural and Propane/LP Gas: Natural and
propane/LP gases are fuel gases. Fuel gases
are odorless. An odor-making agent are add-
ed to fuel gases. The odor helps you detect
a fuel gas leak. However, the odor added to
fuel gas can fade. Fuel gas may be present
even though no odor exists.
Carefully supervise young chil-
dren when they are in the room
with heater. When using the
hand-held remote accessory,
keep selector switch in the OFF
position to prevent children
from turning on burners with
remote.
Make certain you read and understand all
warnings. Keep this manual for reference. It
is your guide to safe and proper operation of
this heater.
You must operate this heater
with a fireplace screen in place.
Make sure fireplace screen is
closed before running heater.
WARNING: Any change to
this heater or its controls can
be dangerous.
WARNING: Do not use a
blower insert, heat exchanger
insert,orotheraccessorynotap-
proved for use with this heater.
Keep the appliance area clear
and free from combustible ma-
terials,gasoline,andotherflam-
mable vapors and liquids.
1. This appliance is only for use with the type
of gas indicated on the rating plate. This
appliance is not convertible for use with
other gases.
WARNING:Donotallowfans
toblowdirectlyintothefireplace.
Avoidanydraftsthatalterburner
flame patterns. Ceiling fans can
create drafts that alter burner
flame patterns. Altered burner
patterns can cause sooting.
2. Do not place propane/LP supply tank(s)
inside any structure. Locate propane/LP
supply tank(s) outdoors (propane/LP units
only).
3. To prevent performance problems, the
use of a propane/LP tank of less than
100 lbs. capacity is not recommended
(propane/LP units only).
Due to high temperatures, the
applianceshouldbelocatedout
oftrafficandawayfromfurniture
and draperies.
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SAFETY
Continued
4. If you smell gas
12. This heater needs fresh, outside air ven-
tilation to run properly. This heater has an
oxygen depletion sensing (ODS) pilot light
safety system. The ODS shuts down the
heater if not enough fresh air is available.
See Air for Combustion and Ventilation,
page 6. If heater keeps shutting off, see
Troubleshooting, page 24.
• shut off gas supply
• do not try to light any appliance
• do not touch any electrical switch; do not
use any phone in your building
• immediately call your gas supplier from
a neighbor’s phone. Follow the gas
supplier’s instructions
13. Do not run heater
• if you cannot reach your gas supplier,
call the fire department
• where flammable liquids or vapors are
used or stored
5. This heater shall not be installed in a
bedroom or bathroom unless installed as
a vented appliance (see Installing Damper
Clamp Accessory for Vented Operation,
page 11). This gas log set may not be
installed as a vented appliance in a bed-
room or bathroom in the Commonwealth
of Massachusetts.
• under dusty conditions
14. Do not use this heater to cook food or burn
paper or other objects.
15. Do not use heater if any part has been ex-
posed to or under water. Immediately call
a qualified service technician to inspect
the room heater and to replace any part
of the control system and any gas control
which has been under water.
6. Before installing in a solid fuel burning fire-
place, the chimney flue and firebox must
be cleaned of soot, creosote, ashes and
loose paint by a qualified chimney cleaner.
Creosote will ignite if highly heated.Adirty
chimney flue may create and distribute
soot within the house. Inspect chimney
flue for damage. If damaged, repair flue
and firebox before operating heater.
16. Do not operate heater if any log is broken.
Do not operate heater if a log is chipped
(dime-sized or larger).
17. Turn heater off and let cool before servic-
ing, installing, or repairing. Make sure the
selector switch is in the OFF position. Only
a qualified service person should install,
service, or repair heater.
7. Do not burn solid-fuel in a masonry or
UL127 factory-built fireplace in which a
vent-free room heater is installed.
18. Make sure the selector switch is in the
OFF position when you are away from
home for long periods of time.
8. If fireplace has glass doors, never operate
this heater with glass doors closed. If you
operate heater with doors closed, heat
buildup inside fireplace will cause glass to
burst. Make sure there are no obstructions
across openings of fireplace.
19. This heater must not be connected to any
external electrical source.
20. Operating heater above elevations of
4,500 feet could cause pilot outage.
21. Provide adequate clearances around air
9. This log heater is designed to be smoke-
less. If logs ever appear to smoke, turn off
heater and call a qualified service person.
Note: During initial operation, slight smok-
ing could occur due to log curing and
heater burning manufacturing residues.
openings.
22. Keep burner and control compartment
clean.
23. Solid fuels shall not be burned in a fire-
place in which an unvented room heater
is installed.
10. To prevent the creation of soot, follow the
instructions in Cleaning and Maintenance,
page 23.
11. Before using furniture polish, wax, carpet
cleaner, or similar products, turn heater
off. If heated, the vapors from these prod-
ucts may create a white powder residue
within burner box or on adjacent walls or
furniture.
4
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PRODUCT IDENTIFICATION
UNPACkING
Piezo
Log Set
Ignitor
CAUTION: Do not remove the
dataplatesfromthegrateassem-
bly.Thedataplatescontainimpor-
tantproductinformationwarranty
and safety information.
Optional
Remote
Control
1. Remove logs and heater base assembly
from carton. Note: Do not pick up heater
base assembly by the burner. This could
damage heater. Always handle base as-
sembly by grate.
Optional
Selector Flame
Switch Adjustment
Base
Assembly
Control
Knob
2. Remove all protective packaging applied
to logs and heater for shipment.
Knob
Figure 1 - Product Identification
3. Check all items for any shipping damage.
If damaged, promptly inform dealer where
you bought heater.
LOCAL CODES
Install and use heater with care. Follow all
local codes. In the absence of local codes,
use the latest edition of The National Fuel
Gas Code, ANSI Z223.1/NFPA 54*.
PRODUCT FEATURES
OpERATION
This heater is clean burning. It requires no
outside venting. There is no heat loss out a
vent or up a chimney. Heat is generated by
realistic, dancing yellow flames. This heater
is designed for vent-free operation with flue
damper closed. It has been tested and
approved to ANSI Z21.11.2 standard for
unvented heaters. State and local codes in
some areas prohibit the use of vent-free heat-
ers. This heater may also be operated as a
vented decorative product (ANSI Z21.60) by
opening flue damper (non-thermostat opera-
tion only).
*Available from:
American National Standards Institute, Inc.
1430 Broadway
New York, NY 10018
National Fire Protection Association, Inc.
Batterymarch Park
Quincy, MA 02269
Note: Where listed vented decorative logs
are required, thermostat operation is not
permitted.
State of Massachusetts: The installation
must be made by a licensed plumber or
gas fitter in the Commonwealth of Mas-
sachusetts.
Sellers of unvented propane or natural
gas-fired supplemental room heaters shall
provide to each purchaser a copy of 527
CMR 30 upon sale of the unit.
AppLICATION
These multisided logs are designed to be
equally beautiful when viewed from any angle.
They are designed specifically for use in see-
through, peninsula, and island fireboxes with
multiple openings. You may also install this
log heater in a standard firebox.
Vent-free gas products are prohibited for
bedroom and bathroom installation in the
Commonwealth of Massachusetts.
SAFETY pILOT
This heater has a pilot with an Oxygen Deple-
tion Sensing (ODS) safety shutoff system. The
ODS/pilot is a required feature for vent-free
room heaters. The ODS/pilot shuts off the
heater if there is not enough fresh air.
pIEzO IGNITION SYSTEM
This heater has a piezo ignitor. This system
requires no matches, batteries, or other
sources to light heater.
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REMOTE CONTROL ACCESSORIES
There are 4 optional controls that can be pur- See Accessories, page 29.
chased separately for this log heater:
Note: The wall thermostat or hand-held
thermostat may not be used where vented
decorative listing is required.
• wall switch
• wall thermostat
• hand-held ON/OFF remote
• hand-held thermostat remote
AIR FOR COMbUSTION AND VENTILATION
you classify your space and provide adequate
ventilation.
WARNING: This heater shall
notbeinstalledinaroomorspace
Unusually Tight Construction
unless the required volume of
The air that leaks around doors and windows
indoorcombustionairisprovided
by the method described in the
National Fuel Gas Code, ANSI
Z223.1/NFPA54,theInternational
Fuel Gas Code, or applicable
local codes. Read the following
instructionstoinsureproperfresh
airforthisandotherfuel-burning
appliances in your home.
may provide enough fresh air for combus-
tion and ventilation. However, in buildings of
unusually tight construction, you must provide
additional fresh air.
Unusually tight construction is defined
as construction where:
a. walls and ceilings exposed to the out-
side atmosphere have a continuous
water vapor retarder with a rating of one
perm (6x10-11 kg per pa-sec-m2) or less
with openings gasketed or sealed and
b. weather stripping has been added on
openable windows and doors and
c. caulking or sealants are applied to
areas such as joints around window
and door frames, between sole plates
and floors, between wall-ceiling joints,
between wall panels, at penetrations
for plumbing, electrical, and gas lines,
and at other openings.
Today’s homes are built more energy efficient
than ever. New materials, increased insula-
tion, and new construction methods help
reduce heat loss in homes. Home owners
weather strip and caulk around windows and
doors to keep the cold air out and the warm air
in. During heating months, home owners want
their homes as airtight as possible.
If your home meets all of the three criteria
above,youmustprovideadditionalfreshair.
See Ventilation Air From Outdoors, page 8.
If your home does not meet all of the three
criteria above, proceed to Determining Fresh-
Air Flow For Heater Location, page 7.
While it is good to make your home energy
efficient, your home needs to breathe. Fresh
air must enter your home. All fuel-burning ap-
pliances need fresh air for proper combustion
and ventilation.
Exhaust fans, fireplaces, clothes dryers, and
fuelburningappliancesdrawairfromthehouse
to operate. You must provide adequate fresh
air for these appliances. This will insure proper
venting of vented fuel-burning appliances.
Confined and Unconfined Space
The National Fuel Gas Code, ANSI Z223.1/
NFPA 54 defines a confined space as a space
whose volume is less than 50 cubic feet per
1,000 Btu/hr (4.8 m3 per kw) of the aggregate
input rating of all appliances installed in that
space and an unconfined space as a space
whose volume is not less than 50 cubic feet per
1,000 Btu/hr (4.8 m3 per kw) of the aggregate
input rating of all appliances installed in that
space. Rooms communicating directly with the
space in which the appliances are installed*,
through openings not furnished with doors, are
considered a part of the unconfined space.
PROVIDING ADEQUATE
VENTILATION
The following are excerpts from National Fuel
Gas Code, ANSI Z223.1/NFPA 54, Air for
Combustion and Ventilation.
All spaces in homes fall into one of the three
following ventilation classifications:
1. Unusually Tight Construction
2. Unconfined Space
3. Confined Space
* Adjoining rooms are communicating only if
there are doorless passageways or ventilation
grills between them.
The information on pages 6 through 8 will help
6
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AIR FOR COMbUSTION AND VENTILATION
Continued
Example: 51,200 Btu/Hr (maximum the
space can support)
73,000 Btu/Hr (actual amount of Btu/Hr
DETERMINING FRESH-AIR FLOW
FOR HEATER LOCATION
Determining if You Have a Confined or
Unconfined Space
Use this work sheet to determine if you have
a confined or unconfined space.
Space: Includes the room in which you will
install heater plus any adjoining rooms with
doorless passageways or ventilation grills
between the rooms.
used)
The space in this example is a confined space
because the actual Btu/Hr used is more than the
maximum Btu/Hr the space can support. You
must provide additional fresh air. Your options
are as follows:
A. Rework worksheet, adding the space of an
adjoining room. If the extra space provides an
unconfined space, remove door to adjoining
room or add ventilation grills between rooms.
See Ventilation Air From Inside Building.
1. Determine the volume of the space (length
x width x height).
Length x Width x Height =__________c u .
ft. (volume of space)
Example: Space size 20 ft. (length) x 16 ft.
(width) x 8 ft. (ceiling height) = 2560 cu. ft.
(volume of space)
If additional ventilation to adjoining room
is supplied with grills or openings, add the
volume of these rooms to the total volume
of the space.
B. Vent room directly to the outdoors. See
Ventilation Air From Outdoors, page 8.
C. Install a lower Btu/Hr heater, if lower Btu/Hr
size makes room unconfined.
If the actual Btu/Hr used is less than the maxi-
mum Btu/Hr the space can support, the space is
an unconfined space. You will need no additional
fresh air ventilation.
2. Multiply the space volume by 20 to determine
the maximum Btu/Hr the space can support.
WARNING:Iftheareainwhich
theheatermaybeoperateddoes
notmeettherequiredvolumefor
indoorcombustionair,combus-
tion and ventilation air shall be
provided by one of the methods
described in the National Fuel
GasCode,ANSIZ223.1/NFPA54,
theInternationalFuelGasCode,
or applicable local codes.
________ (volume of space) x 20 = (Maxi-
mum Btu/Hr the space can support)
Example: 2560 cu. ft. (volume of space) x 20
= 51,200 (maximum Btu/Hr the space can
support)
3. Add the Btu/Hr of all fuel burning appliances
in the space.
Vent-free heater
Gas water heater*
Gas furnace
Vented gas heater
Gas fireplace logs
_________Btu/Hr
_________Btu/Hr
_________Btu/Hr
_________Btu/Hr
_________Btu/Hr
VENTILATION AIR
Other gas appliances* +_________Btu/Hr
Total =_________Btu/Hr
Ventilation Air From Inside Building
This fresh air would come from an adjoining
unconfined space. When ventilating to an
adjoining unconfined space, you must provide
two permanent openings: one within 12" of
the ceiling and one within 12" of the floor
on the wall connecting the two spaces (see
options 1 and 2, Figure 2, page 8). You can
also remove door into adjoining room (see
option 3, Figure 2). Follow the National Fuel
Gas Code, ANSI Z223.1/NFPA 54, Air for
Combustion and Ventilation for required size
of ventilation grills or ducts.
* Do not include direct-vent gas appliances.
Direct-vent draws combustion air from the
outdoors and vents to the outdoors.
Example:
40,000
__________ Btu/Hr
33,000
+ _________ Btu/Hr
73,000
= _________ Btu/Hr
Gas water heater*
Vent-free heater
Total
4. Compare the maximum Btu/Hr the space
can support with the actual amount of Btu/Hr
used.
______ Btu/Hr (maximum the space can
support)
______ Btu/Hr (actual amount of Btu/Hr
used)
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AIR FOR COMbUSTION AND VENTILATION
Continued
items directly to the outdoors or spaces open
to the outdoors. These spaces include attics
12"
and crawl spaces. Follow the National Fuel
Gas Code, ANSI Z223.1/NFPA 54, Air for
Combustion and Ventilation for required size
of ventilation grills or ducts.
Ventilation
Grills Into
Adjoining
Room,
Ventilation Grills
Into Adjoining Room,
Or
Remove
Option 2
Option 1
Door into
Adjoining
Room,
Option
3
IMPORTANT: Do not provide openings for
inlet or outlet air into attic if attic has a thermo-
stat-controlled power vent. Heated air entering
the attic will activate the power vent.
12"
Ve ntilated
Outlet
Attic
Air
Outlet
Air
T o Attic
Figure 2 - Ventilation Air from Inside
Building
T o
Crawl
Space
Ventilation Air From Outdoors
Inlet
Air
Provide extra fresh air by using ventilation
grills or ducts. You must provide two perma-
nent openings: one within 12" of the ceiling
and one within 12" of the floor. Connect these
Ve ntilated
Inlet Air
Crawl Space
Figure 3 - Ventilation Air from Outdoors
INSTALLATION
NOTICE:Thisheaterisintended
for use as supplemental heat.
Use this heater along with your
primary heating system. Do not
install this heater as your pri-
mary heat source. If you have a
centralheatingsystem,youmay
run system’s circulating blower
whileusingheater.Thiswillhelp
circulatetheheatthroughoutthe
house. In the event of a power
outage, you can use this heater
as your primary heat source.
WARNING: Before installing
in a solid fuel burning fireplace,
the chimney flue and firebox
must be cleaned of soot, creo-
sote, ashes and loose paint by a
qualifiedchimneycleaner.Creo-
sote will ignite if highly heated.
A dirty chimney flue may create
and distribute soot within the
house.Inspectchimneyflueand
firebox for damage. If damaged,
repair flue and firebox before
operating heater.
WARNING: A qualified ser-
vice person must install heater.
Follow all local codes.
WARNING: Seal any fresh
air vents or ash clean-out doors
located on floor or wall of fire-
place. If not, drafting may cause
pilot outage or sooting. Use a
heat-resistant sealant. Do not
seal chimney flue damper.
NOTICE:Stateorlocalcodesmay
only allow operation of this appli-
ance in a vented configuration.
Check your state or local codes.
8
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INSTALLATION
Continued
INSTALLATION AND CLEARANCES
(Vent-Free Operation Only)
WARNING: Never install the
heater
WARNING: Maintain the
minimum clearances. If you
can, provide greater clearances
from floor, ceiling, and adjoin-
ing wall.
• in a bedroom or bathroom
unless installed as a vented
appliance, see page 12
• in a recreational vehicle
• wherecurtains,furniture,cloth-
ing,orotherflammableobjects
arelessthan42"fromthefront,
top, or sides of the heater
• in high traffic areas
MINIMUM FIREpLACE CLEARANCE
TO COMBUSTIBLE MATERIALS
Side Wall 16", Front 42", Ceiling 42"
• in windy or drafty areas
LOG SIZING REQUIREMENTS
Log
Size
27"
Minimum Firebox
Height
17"
Depth
19"
Width
32"
CAUTION: This heater cre-
ates warm air currents. These
currents move heat to wall sur-
faces next to heater. Installing
heater next to vinyl or cloth wall
coverings or operating heater
where impurities (such as, but
not limited to, tobacco smoke,
aromatic candles, cleaning flu-
ids,oilorkerosenelamps,etc.)in
the air exist, may discolor walls
or cause odors.
Carefully follow the instructions below. This
will ensure safe installation into a masonry,
UL127-listed manufactured fireplace, or listed
vent-free firebox.
Minimum Clearances For Side Combustible
Material, Side Wall, and Ceiling
A. Clearances from the side of the fireplace
cabinet to any combustible material and
wall should follow diagram in Figure 4.
Example: The face of a mantel, bookshelf,
etc. is made of combustible material and
1
protrudes 3 /2" from the wall. This com-
IMPORTANT: Vent-free heaters add moisture
to the air. Although this is beneficial, installing
heater in rooms without enough ventilation
air may cause mildew to form from too much
moisture. See Air for Combustion and Ventila-
tion, page 6.
bustible material must be 4" from the side
of the fireplace cabinet (see Figure 4).
Note: When installing your gas logs into
a manufactured firebox, follow firebox
manufacturer’s instructions for minimum
clearances to combustible materials.
B. Clearances from the top of the fireplace
opening to the ceiling should not be less
than 42".
CHECK GAS TYpE
Use only the correct type of gas (natural or
propane/LP). If your gas supply is not the
correct gas type, do not install heater. Call
dealer where you bought heater for proper
type heater.
Example
WARNING:Thisapplianceis
equipped for either natural gas
or propane/LP gas but not both.
Gas type is indicated on the rat-
ingplate.Fieldconversionisnot
permitted.
*
*Minimum 16" from Side Wall
Figure 4 - Minimum Clearance for
Combustible to Wall
121353-01H
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INSTALLATION
Continued
at least 8" up. If noncombustible material is
NOTICE:Manualcontrolheaters
maybeusedasaventedproduct.
Ifso,youmustalwaysrunheater
withchimneyfluedamperopen.
If running heater with damper
open, noncombustible material
above fireplace opening is not
needed.GotoInstallingDamper
Clamp Accessory for Vented
Operation, page 12.
less than 12", you must install the fireplace
hood accessory. Even if noncombustible
material is more than 12", you may need the
hood accessory to deflect heat away from
your mantel shelf. See Figure 5 and Figures 6
and 7, page 11, for minimum clearances.
Noncombustible
Requirements for
Material Distance (A) Safe Installation
12" or more
Noncombustible
material OK.
Between 8" and 12"
Install fireplace hood
accessory (GA6050
or GA6053 see Ac-
cessories, page 29).
MINIMUM NONCOMBUSTIBLE
MATERIAL CLEARANCES
If Not Using Mantel
Less than 8"
Noncombustible
Note: If using a mantel, proceed to If Using
Mantel. If not using a mantel, follow the infor-
mation below.
material must be
extended to at least
8". See Between 8"
and 12", above. If
you cannot extend
material, you must
operate heater with
flue damper open.
You must have noncombustible material(s)
above both fireplace openings. Noncombus-
tible materials (such as slate, marble, tile, etc.)
must be at least 1/2" thick. With sheet metal,
you must have noncombustible material be-
hind it. Noncombustible material must extend
at least 8" up. If noncombustible material is
less than 12", you must install the fireplace
hood accessory. See Figure 5 for minimum
clearances.
IMPORTANT: If you cannot meet these mini-
mum clearances, you must operate heater
with chimney flue damper open. Go to Install-
ing Damper Clamp Accessory for Vented
Operation, page 12.
If Using Mantel
You must have noncombustible material(s)
above the fireplace opening. Noncombustible
materials (such as slate, marble, tile, etc.)
must be at least 1/2" thick. With sheet metal,
you must have noncombustible material be-
hind it. Noncombustible material must extend
Figure 5 - Heat Resistant Material (Slate,
Marble, Tile, etc.) Above Fireplace
10
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INSTALLATION
Continued
Mantel Shelf
10"
8"
Underside
of Mantel
Shelf
6"
2 1/2
"
All
Minimum
minimum
distances
are in
Noncombustible
Material
(A)
inches
12" 18" 20" 22" 24"
Top of
Fireplace
Opening
Minimum
Distances to
Underside of
Mantel
Noncombustible
Material Height
Figure 6 - Minimum Mantel Clearances Without Using Hood
Mantel Shelf
12"
10"
8"
6"
Underside
of Mantel
Shelf
2½"
Minimum
Noncombustible
Material
8" 12" 15" 18" 20"
Min.
Top of
Fireplace
Opening
Hood
(GA6050 or
GA6053)
Distances to
Underside of
Mantel
Figure 7 - Minimum Mantel Clearances When Using Hood
121353-01H
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INSTALLATION
Continued
MANTEL CLEARANCES
In addition to meeting noncombustible mate-
rial clearances, you must also meet required
clearances between fireplace openings and
mantel shelf on each side of the fireplace. If
you do not meet the clearances listed below,
you will need a hood.
Combustible
Material
14"
Min.
Determining Minimum Mantel Clearance
If you meet minimum clearance between man-
tel shelf and top of fireplace opening, a hood
is not required (see Figure 6, page 11).
Noncombustible Material
Figure 8 - Minimum Fireplace Clearances
If Installed at Floor Level
Determining Minimum Mantel Clearance
When using a Hood
If minimum clearances in Figure 6 are not
met, you must have a hood. When using a
hood there are still certain minimum mantel
clearances required. Follow minimum clear-
ances shown in Figure 7, page 11, when
using hood.
Hearth
Combustible
Material
5"
Min.
Figure 9 - Minimum Fireplace Clearances
Above Combustible Flooring
NOTICE: Surface temperatures
ofadjacentwallsandmantelsbe-
comehotduringoperation.Walls
and mantels above the firebox
may become hot to the touch.
If installed properly, these tem-
peratures meet the requirement
ofthenationalproductstandard.
Follow all minimum clearances
shown in this manual.
INSTALLING DAMpER CLAMp
ACCESSORY FOR VENTED
OpERATION
Note: When used as a vented heater, ap-
pliance must be installed only in a solid-fuel
burning fireplace with a working flue and con-
structed of noncombustible material.
For Massachusetts Residents Only: Instal-
lation of this vented gas log set in the Com-
monwealth of Massachusetts requires the
damper be permanently removed or welded
in the fully open position.
NOTICE:Ifyourinstallationdoes
not meet the minimum clear-
ances shown, you must do one
of the following:
• operate the logs only with the
flue damper open
• raise the mantel to an accept-
able height
• remove the mantel
If your heater is a manually controlled model,
you may use this heater as a vented product.
There are three reasons for operating your
heater in the vented mode:
1. The fireplace does not meet the clearance
to combustibles requirements for vent-
free operation
2. State or local codes do not permit vent-
free operation
FLOOR CLEARANCES
3. You prefer vented operation
A. If installing appliance on the floor level,
you must maintain the minimum distance
of 14" to combustibles (see Figure 8).
If reasons number 1 or 2 above apply to you,
you must permanently open chimney flue
damper. You must install the damper clamp
accessory (to order, see Accessories, page
29). This will insure vented operation (see
Figure 10, page 13). The damper clamp will
keep damper open. Installation instructions
are included with clamp accessory.
B. If combustible materials are less than 14"
to the fireplace, you must install appliance
at least 5" above the combustible flooring
(see Figure 9).
12
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INSTALLATION
Continued
See chart below for minimum permanent flue
opening you must provide. Attach damper
clamp so the minimum permanent flue open-
ing will be maintained at all times.
WARNING: If installing in a
sunken fireplace, special care
is needed. You must raise the
fireplace floor to allow access to
heater control panel. This will in-
sure adequate air flow and guard
against sooting and controls be-
ingdamaged.Raisefireplacefloor
with noncombustible material.
Make sure material is secure.
Chimney Height
Minimum permanent
Flue Opening
6' to 15'
15' to 30'
39 sq. inches
29 sq. inches
Area of Various Standard Round Flues
Diameter
Area
5"
6"
7"
8"
20 sq. inches
29 sq. inches
39 sq. inches
51 sq. inches
CAUTION: Do not pick up
heater base assembly by the
burner. This could damage
heater. Only handle base as-
sembly by grates.
Damper
Clamp
Damper
IMPORTANT: Make sure the heater burner
is level. If heater is not level, heater will not
work properly.
Installation Items Needed
Damper Clamp
Damper
• hardware package (provided with heater)
• approved flexible gas hose (provided)
(if allowed by local codes)
• sealant (resistant to propane/LP gas, not
provided)
• electric drill with 3/16" drill bit (metal or
masonry as applicable)
Masonry Fireplace
Manufactured
Fireplace
Figure 10 - Attaching Damper Clamp
• flathead screwdriver
1. Apply pipe joint sealant lightly to male
threads of the fitting to be threaded into
gas control. Connect approved flexible gas
hose (provided for VYM models only) to
gas control fitting in heater (see Figure 11).
IMPORTANT: Hold gas fitting with wrench
when connecting flexible gas hose.
INSTALLING HEATER BASE
ASSEMBLY
CAUTION:Donotremovethe
dataplatesattachedtotheheater
base assembly. The data plates
contain important warranty and
safety information.
2. Locate 2 masonry screws in hardware
package.
Flexible Gas Hose
(Provided for VYM
models only) (if
allowed by local codes)
WARNING:You must secure
this heater to fireplace floor. If
not, heater will move when you
adjust controls. Moving heater
may cause a gas leak.
Fitting
Figure 11 - Attaching Flexible Gas Hose
to Heater
121353-01H
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INSTALLATION
Continued
3. Place heater base in fireplace.
WARNING: Never connect
natural gas heater to private
(non-utility) gas wells. This
gas is commonly known as
wellhead gas.
4. Place logsin their proper position onheater
base. See Installing Logs, page 17.
5. Center heater base and logs front-to-back
and side-to-side in fireplace.
6. Carefully remove logs without moving
heater base.
Installation Items Needed
Before installing heater, make sure you have
the items listed below.
7. Mark screw locations through one hole on
each side of the mounting bracket (see
Figure 12). If installing in a brick-bottom
fireplace, mark screw locations in mortar
joint of bricks.
• external regulator (for propane/LP units
only, supplied by installer)
8. Remove heater base from fireplace. If
installing optional control accessories,
do so at this time. Follow all directions
provided with accessory.
• piping (check local codes)
• sealant (resistant to propane/LP gas)
• equipment shutoff valve *
• test gauge connection *
• sediment trap
9. Drill holes at marked locations using 3/16"
drill bit.
• tee joint
10. Attach base assembly to fireplace floor
using two masonry screws (in hardware
package).
• pipe wrench
* A equipment shutoff valve with 1/8" NPT
tap is an acceptable alternative to test gauge
connection. Purchase the optional equipment
shutoff valve from your dealer. See Acces-
sories, page 29.
Masonry
Screw
For propane/LP units, the installer must
supply an external regulator. The external
regulator will reduce incoming gas pressure.
You must reduce incoming gas pressure to
between 11" and 14" of water. If you do not re-
duce incoming gas pressure, heater regulator
damage could occur. Install external regulator
with the vent pointing down as shown in Figure
13. Pointing the vent down protects it from
freezing rain or sleet.
Mounting
Flanges
Figure 12 - Attaching Base Assembly to
Fireplace Floor
CONNECTING TO GAS SUppLY
Propane/LP
Supply Tank
External
WARNING: A qualified ser-
vicepersonmustconnectheater
to gas supply. Follow all local
codes.
Regulator
with Vent
Pointing
Down
WARNING: Never connect
propane/LPheaterdirectlytothe
propane/LP supply. This heater
requires an external regulator
(not supplied). Install the exter-
nalregulatorbetweentheheater
and propane/LP supply.
Figure 13 - External Regulator With Vent
Pointing Down (Propane/LP gas only)
14
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INSTALLATION
Continued
CAUTION: Use only new,
WARNING: Use pipe joint
sealant that is resistant to liquid
petroleum (LP) gas.
black iron or steel pipe. Inter-
nally-tinned copper tubing may
be used in certain areas. Check
your local codes. Use pipe of
1/2" diameter or greater to allow
proper gas volume to heater. If
pipe is too small, undue loss of
volume will occur.
We recommend that you install sediment trap
in supply line as shown in Figure 14. Locate
sediment trap where it is within reach for
cleaning. Install in piping system between
fuel supply and heater. Locate sediment
trap where trapped matter is not likely to
freeze. A sediment trap traps moisture and
Installation must include an equipment shutoff contaminants. This keeps them from going
valve, union, and plugged 1/8" NPT tap. Lo- into heater controls. If sediment trap is not
cate NPT tap within reach for test gauge hook installed or is installed wrong, heater may
up. NPT tap must be upstream from heater not run properly.
(see Figure 14).
CAUTION: Avoid damage to
control.Holdfittingwithwrench
whenconnectingittogaspiping
and/or fittings.
IMPORTANT: Install equipment shutoff valve
in an accessible location. The equipment
shutoff valve is for turning on or shutting off
the gas to the appliance.
Check your building codes for any special
requirements for locating equipment shutoff
valve to fireplaces.
CHECKING GAS CONNECTIONS
Apply pipe joint sealant lightly to male NPT
threads. This will prevent excess sealant from
going into pipe. Excess sealant in pipe could
result in clogged heater valves.
WARNING:Testallgaspiping
and connections, internal and
external to unit, for leaks after
installing or servicing. Correct
all leaks at once.
Natural Gas
From Gas Meter (5" W.C.**
to 10.5" W.C. Pressure)
Propane/LP Gas
From External Regulator
Equipment
Shutoff Valve
With 1/8" NPT
Tap*
WARNING: Never use an
open flame to check for a leak.
(11" W.C.** to 14" W.C.
Pressure) Applyanoncorrosiveleakdetec-
tion fluid to all joints. Bubbles
forming show a leak. Correct all
leaks at once.
Gas Control
3" Minimum
CAUTION: For propane/LP
gas, make sure external regula-
tor has been installed between
propane/LP supply and heater.
See guidelines under Connect-
ing to Gas Supply, page 14.
Pipe
Tee
Nipple Cap Joint
Sediment Trap
Approved Flexible Gas Hose
(if allowed by local codes)
Figure 14 - Gas Connection
* Purchase the optional equipment shutoff
valve from your dealer. See Accessories,
page 29.
** Minimum inlet pressure for purpose of input
adjustment.
121353-01H
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INSTALLATION
Continued
pRESSURE TESTING GAS SUppLY
Equipment Shutoff Valve
pIpING SYSTEM
Test pressures In Excess Of 1/2 pSIG
(14" W.C.)
Gas Meter
1. Disconnect appliance with its appliance
main gas valve (control valve) and equip-
ment shutoff valve from gas supply piping
system. Pressures in excess of 1/2 psig
will damage heater regulator.
2. Cap off open end of gas pipe where equip-
Control Valve
Location
ment shutoff valve was connected.
3. Pressurize supply piping system by either
opening propane/LP supply tank valve
for propane/LP gas, or opening main gas
valve located on or near gas meter for
natural gas, or using compressed air.
Figure 16 - Checking Gas Joints for
Natural Gas
Equipment Shutoff Valve
Propane/LP
Supply Tank
4. Check all joints of gas supply piping sys-
tem. Apply a noncorrosive leak detection
fluid to gas joints. Bubbles forming show
a leak.
5. Correct all leaks at once.
6. Reconnect heater and equipment shutoff
valve to gas supply. Check reconnected
fittings for leaks.
Control Valve
Location
Figure 17 - Checking Gas Joints for
Propane/LP Gas
Test Pressures Equal To or Less Than
1/2 PSIG (14" W.C.)
1. Close equipment shutoff valve (see Fig-
ure 15).
pRESSURE TESTING HEATER GAS
CONNECTIONS
1. Open equipment shutoff valve (see Fig-
ure 15).
2. Pressurize supply piping system by either
opening propane/LP supply tank valve
for propane/LP gas, or opening main gas
valve located on or near gas meter for
natural gas, or using compressed air.
2. Open main gas valve located on or near
gas meter for natural gas or open pro-
pane/LP supply tank valve.
3. Check all joints from gas meter to equip-
ment shutoff valve for natural gas or
propane/LP supply to equipment shutoff
valve for propane/LP (see Figure 16 or
17). Apply a noncorrosive leak detection
fluid to gas joints. Bubbles forming show
a leak.
3. Make sure control knob of heater is in the
OFF position.
4. Check all joints from equipment shutoff
valve to control valve (see Figure 16 or
17). Apply a noncorrosive leak detection
fluid to gas joints. Bubbles forming show
a leak.
4. Correct all leaks at once.
5. Correct all leaks at once.
Open
Equipment
Shutoff
Valve
6. Light heater (see Operation, page 18).
Check all other internal joints for leaks.
7. Turn off heater (see To Turn Off Gas to
Appliance, page 20).
Closed
Figure 15 - Equipment Shutoff Valve
16
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INSTALLATION
Continued
as illustrated in figure 20.
INSTALLING LOGS
4. Make sure open areas of logs line up
with burner ports (see figure 21). Logs
will fit securely on chassis. IMPORTANT:
Make sure log does not cover any burner
ports.
WARNING:Failuretoposition
thepartsinaccordancewiththese
diagrams or failure to use only
parts specifically approved with
thisheatermayresultinproperty
damage or personal injury.
Center Insert
Log (#3)
Peg
CAUTION: After installa-
tion and periodically thereafter,
check to ensure that no flame
comes in contact with any log.
WiththeheatersettoHigh,check
toseeifflamescontactanylog.If
so, reposition logs according to
the log installation instructions
in this manual. Flames contact-
ing logs will create soot.
Figure 19 - Installing Center Insert Log (#3)
It is very important to install the logs exactly
as instructed. Do not modify logs. Only use
logs supplied with heater.
Be sure that pegs
go into hole with
Top Left
NOTE: Log sets may come with either fiber
pegs or metal pins. The following instructions
can be followed for either design.
same shape
Log (#4)
(round vs. square)
1. Place front log (#1) and rear log (#2) on
grate to fit as illustrated in Figure 18.
2. Place center insert log (#3) as illustrated
in Figure 19. Log should rest on burner
and burner bracket. Do not block burner
ports
Top Right
Log (#5)
3. Place top log (#4) and top right log (#5)
Rear Log (#2)
Figure 20 - Installing Top Left Log(#4)
and Top Right Log (#5)
Be sure that
pegs go into
hole with
Burner Ports
Logs
Front
Log (#1)
same shape
(round vs.
square)
Burner
Port
Grate
Burner
Chassis
Figure 18 - Installing Front (#1) and Rear
(#2) Logs
Figure 21 - Installing Log Set (Top View)
121353-01H
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OPERATION
FOR YOUR SAFETY
LIGHTING
READ BEFORE LIGHTING
INSTRUCTIONS
WARNING: If you do not fol-
low these instructions exactly,
a fire or explosion may result
causing property damage, per-
sonal injury or loss of life.
WARNING:
• If fireplace has glass doors,
never operate this heater with
glass doors closed. If you op-
erateheaterwithdoorsclosed,
heat buildup inside fireplace
willcauseglasstoburst.Make
suretherearenoobstructions
across openings of fireplace.
• You must operate this heater
withafireplacescreeninplace.
Make sure fireplace screen is
closed before running heater.
A. This appliance has a pilot which must
be lighted by hand. When lighting
the pilot, follow these instructions
exactly.
B. BEFORE LIGHTING smell all around
the appliance area for gas. Be sure to
smell next to the floor because some
gas is heavier than air and will settle
on the floor.
WHAT TO DO IF YOU SMELL GAS
• Do not try to light any appliance.
• Do not touch any electric switch; do
not use any phone in your building.
• Immediately call your gas supplier
from a neighbor’s phone. Follow the
gas supplier’s instructions.
NOTICE:Duringinitialoperationof
new heater, burning logs will give
off a paper-burning smell. Open
damper or window to vent smell.
This will only last a few hours.
Note: Homeowners generally prefer to oper-
ate their heater with the chimney damper
closed. This will put all the heat into the room.
However, there may be times you will desire
the full flames of the HI heat setting but will
find the heat output excessive. You can open
the chimney damper (if you have one) fully or
partially to release some of the heat.
• If you cannot reach your gas supplier,
call the fire department.
C. Use only your hand to push in or turn
the gas control knob. Never use tools.
If the knob will not push in or turn by
hand, don’t try to repair it, call a quali-
fied service technician or gas supplier.
Force or attempted repair may result in
a fire or explosion.
WARNING: Damper handle
will be hot if heater has been
running.
D. Do not use this appliance if any part
has been under water. Immediately
call a qualified service technician to
inspect the appliance and to replace
any part of the control system and
any gas control which has been under
water.
1. STOP! Read the safety information, col-
umn 1.
2. Make sure equipment shutoff valve is
fully open.
3. Set switch in the OFF position.
WARNING:Burnerwillcome
on automatically within one
minutewhentheselectorswitch
is in the ON position after the
pilot is lit.
4. Press in and turn control knob clockwise
to the OFF position.
18
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OPERATION
Continued
5. Wait five (5) minutes to clear out any gas. 10. Wait one minute and switch selector
Then smell for gas, including near the
floor. If you smell gas, STOP! Follow “B”
in the safety information, page 18. If you
don’t smell gas, go to the next step.
switch to the ON position to light burner.
Note:AUTO is only functional when using
GWMT1, or GWMS2 optional accesso-
ries.
6. Press in and turn control knob counter- 11. Set flame adjustment knob to any level
clockwise
to the PILOT position.
between HI and LO.
Press in control knob for five (5) seconds
(see Figure 22).
12. To shut off burner and keep pilot lit do
one of the following: Turn control knob
Note: You may be running this heater
for the first time after hooking up to gas
supply. If so, the control knob may need
to be pressed in for 30 seconds or more.
This will allow air to bleed from the gas
system.
clockwise
to the PILOT position,
use remote control manual OFF button or
set selector switch in the OFF position.
CAUTION: Do not try to ad-
just heating levels by using the
equipment shutoff valve.
7. With control knob pressed in, press and
release ignitor button. This will light pilot.
The pilot is attached to the front burner. If
needed, keep pressing ignitor button until
pilot lights.
WARNING: Make sure the
selector switch is in the OFF
positionwhenyouareawayfrom
home for long periods of time.
Heater will come on automati-
cally with selector switch in the
ON position.
Note: If pilot does not stay lit, contact a
qualified service person or gas supplier
for repairs. Until repairs are made, light
pilot with match. To light pilot with match,
see Manual Lighting Procedure.
8. Keep control knob pressed in for 30 sec-
onds after lighting pilot. After 30 seconds,
release control knob.
Pilot Burner
Ignitor
Electrode
• If control knob does not pop out when
released, contact a qualified service
person or gas supplier for repairs.
Note: If pilot goes out, repeat steps 4
through 8.
9. Slightly push in and turn control knob coun-
Figure 23 - Natural Gas Pilot
terclockwise
to the ON position.
Pilot Burner
Ignitor
Electrode
Flame Adjustment Knob
H
AUTO
OFF
ON
T
Figure 24 - Propane/LP Gas Pilot
Ignitor Button
Selector
Control Knob
Switch
Figure 22 - Control Knob and Ignitor
Button Location (Shown as Supplied, No
Control Options)
121353-01H
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OPERATION
Continued
Piezo
Ignitor
TO TURN OFF GAS
TO AppLIANCE
Flame
Control Knob
Adjustment Knob in On Position
1. Turn control knob clockwise
to the
OFF position.
ON
OFF
REMOTE
2a. Set selector switch in the OFF position.
2b. If Using Optional Hand-Held Remote:
Set selector switch in the OFF position to
prevent draining battery.
Selector Switch in Remote Position
(Optional Hand-Held Remote Control)
3. Close equipment shutoff valve (see Figure
15, page 16).
Figure 25 - Setting the Selector Switch,
Control Knob, and Flame Adjustment
Knob for Hand-Held Remote Operation
MANUAL LIGHTING
pROCEDURE
1. Follow steps 1 through 6 under Lighting
Instructions, page 18.
ON/OFF SERIES (MODEL HRC100)
Hold the control button on the hand-held
remote until burner turns on. Hold the con-
trol button again until burner turns off (see
Figure 26).
2. Press control knob and light pilot with
match.
3. Keep control knob pressed in for 30 sec-
onds after lighting pilot. After 30 seconds,
release control knob. Now follow steps 9
through 11 under Lighting Instructions,
page 19.
To Lock press both buttons on hand-held
remote control until light stops flashing. Hand-
held remote control is now locked. If the fire
is on it will be turned off automatically. In the
locked state, the light will not light up when
any button is pressed.
OpTIONAL HAND-HELD
REMOTE OpERATION
All remote control accessories must be pur-
chased separately (see Accessories, page
29). Follow instructions included with the
remote control.
To Unlock press both buttons together
on hand-held remote control until the light
stops flashing. The hand-held remote is now
unlocked.
NOTICE:Youmustlightthepilot
before using the hand-held re-
mote control unit. See Lighting
Instructions on page 18.
Control
Button
Indicator
Light
After lighting, let pilot flame burn for about
one minute. Turn control knob to ON position.
Adjust flame adjustment knob anywhere be-
tween HI and LO. Slide the selector switch to
the REMOTE position (see Figure 25).
Figure 26 - On/Off Hand-Held Remote
Control Unit
Note: The burner may light if hand-held re-
mote was on when selector switch was last
turned off. You can now turn the burner on and
off with the hand-held remote control unit.
IMPORTANT: Do not leave the selector switch
in the REMOTE or ON position when the pilot
is not lit. This will drain the battery.
20
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OPERATION
Continued
Note: Do not leave the hand-held remote in
THERMOSTAT SERIES (MODEL
the AUTO mode close to the fireplace. The
radiant heat from the fireplace will turn off the
fireplace. Ideally, place the hand-held remote
in the center of the room facing towards the
fireplace.
HRC200)
The hand-held remote can be operated using
either the manual mode (MANU) or thermo-
static mode (AUTO) (see Figure 27). To select
Fahrenheit/Centigrade mode display, carefully
press the ˚C/˚F mode button with the end of a
paper clip or similar blunt object.
Note: Do not hold the hand-held remote for
a long time. Body temperature will affect its
operation in the AUTO mode.
Manual Mode
Safety Features
1. Press the POWER and LOCK buttons
together to turn on the hand-held remote
control.
When away from home for an extended period
of time or as a child safety feature to prevent
accidental ignition of the fireplace, the receiver
ON/OFF/REMOTE switch should be in the
OFF position.
2. Press the MANU button to turn on the
fireplace.
3. Press the POWER and LOCK buttons
together to turn off the fireplace.
Auto Shutoff Feature
1. If the average room temperature reaches
a range of 82° F (28° C) to 92° F (33° C),
the hand-held remote control will perform
a safety override and shut the fireplace off.
This feature is not available in the MANU
mode.
Auto (Thermostatic) Mode
1. Press the POWER and LOCK buttons
together to turn on the hand-held remote
control.
2. Press AUTO button to select this mode.
3. Set the desired room temperature by
pressing the TEMP + or - buttons.
2. The receiver continuously receives sig-
nals from the hand-held remote to control
the room temperature. If the hand-held
remote is misplaced, obstructed or for any
reason cannot transmit to the receiver, the
receiver will shut off the fireplace. This will
occur in 8 or more minutes depending
upon location of remote transmitter and
strength of batteries.
4. Press the POWER and LOCK buttons
together to turn off the fireplace
Digital Display Shows
Temperature and Settings
Locks
System to
Prevent
Accidental
Ignition
AUTO
SET
TEMP
Turns Hand-
Held Remote
On or Off and
Allows You
to Choose
the Manual
Setting
ROOM
TEMP
Key pad Lock Feature
This feature allows the user to lock/unlock the
keypad on the hand-held remote in the MANU
or AUTO mode to prevent inadvertent op-
eration (i.e. children operating the hand-held
remote control, etc.). The keypad is locked in
either on or off. Press the POWER and LOCK
buttons together to turn the unit on or off.
TEMP
ºC/ºF
LOCK
POWER
Turns
Burners
On or Off
MANU
AUTO
Selects
AUTO
Mode
Increases or
Decreases
Room
Temperature in
AUTO Mode
°C/°F Mode Button
Figure 27 - Thermostat Hand-Held
Remote Control Unit
121353-01H
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INSPECTING bURNERS
Check pilot flame pattern and burner flame
patterns often.
BURNER FLAME PATTERN
Figure 30 shows a correct burner flame pat-
tern. Figure 31 shows an incorrect burner
flame pattern.
pILOT FLAME pATTERN
Figure 28 shows a correct pilot flame pattern.
Figure 29 shows an incorrect pilot flame pat-
tern. The incorrect pilot flame is not touching
the thermocouple. When the thermocouple
cools, the heater will shut down.
If burner flame pattern is incorrect as shown
in Figure 31
• turn heater off (see To Turn Off Gas to Ap-
pliance, page 20)
If pilot flame pattern is incorrect, as shown
in Figure 29
• see Troubleshooting, page 24
• turn heater off (see To Turn Off Gas to Ap-
pliance, page 20)
• see Troubleshooting, page 24
Note: The pilot flame on natural gas units will
have a slight curve, but flame should be blue
and have no yellow or orange color.
Figure 30 - Correct Flame Pattern
Pilot Burner
Thermocouple
Figure 31 - Incorrect Flame Pattern
Figure 28 - Correct Pilot Flame Pattern
(Propane/LP Pilot Shown)
BURNER PRIMARY AIR HOLES
Air is drawn into the burner through the holes
in the fitting at the burner entrance. These
holes may become blocked with dust or lint.
Periodically inspect these holes for any block-
age and clean if needed. Blocked air holes
will create soot.
Pilot Burner
MAIN BURNER
Periodically inspect all burner flame holes with
the heater running. All slotted burner flame
holes should be open with yellow flame pres-
ent. All round burner flame holes should be
open with a small blue flame present. Some
burner flame holes may become blocked by de-
bris or rust, with no flame present. If so, turn off
heater and let cool. Remove blockage, blocked
burner flame holes will create soot.
Thermocouple
Figure 29 - Incorrect Pilot Flame Pattern
(Propane/LP Pilot Shown)
22
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CLEANING AND MAINTENANCE
4. Check injector holder located at end of
WARNING: Turn off heater
and let cool before cleaning.
burner tube again. Remove any large
particles of dust, dirt, lint, or pet hair with
a soft cloth or vacuum cleaner nozzle.
5. Blow air into the primary air holes on the
CAUTION: You must keep
control areas, burner, and circu-
lating air passageways of heater
clean. Inspect these areas of
heater before each use. Have
heaterinspectedyearlybyaquali-
fied service person. Heater may
needmorefrequentcleaningdue
to excessive lint from carpeting,
bedding material, pet hair, etc.
injector holder.
6. In case any large clumps of dust have now
been pushed into the burner repeat steps
3 and 4.
Clean pilot assembly also. A yellow tip on
pilot flame indicates dust and dirt in the pilot
assembly. There is a small pilot air inlet hole
about 2" from where the pilot flame comes out
of pilot assembly (see Figure 33). With unit off,
lightly blow air through air inlet hole. You may
blow through a drinking straw if compressed
air is not available.
WARNING: Failure to keep
the primary air opening(s) of
theburner(s)cleanmayresultin
sooting and property damage.
Burner
Tube
Injector Holder
(May Be Brass
or Aluminum
Depending on
Model)
CLEANING BURNER INjECTOR
Primary Air Inlet
Holes (Shape of Holes
May Vary by Model)
HOLDER AND pILOT AIR INLET HOLE
The primary air inlet holes allow the proper
amount of air to mix with the gas. This pro-
vides a clean burning flame. Keep these
holes clear of dust, dirt, lint, and pet hair.
Clean these air inlet holes prior to each
heating season. Blocked air holes will create
soot. We recommend that you clean the unit
every three months during operation and
have heater inspected yearly by a qualified
service person.
Figure 32 - Injector Holder On Outlet
Burner Tube
Ports/Slots
Burner
Tube
Pilot
Assembly
We also recommend that you keep the burner
tube and pilot assembly clean and free of dust
and dirt. To clean these parts we recommend
using compressed air no greater than 30 PSI.
Your local computer store, hardware store, or
home center may carry compressed air in a
can. If using compressed air in a can, please
follow the directions on the can. If you don't
follow directions on the can, you could dam-
age the pilot assembly.
Pilot Air
Inlet Hole
Figure 33 - Pilot Inlet Air Hole
LOGS
1. Shut off unit, including pilot. Allow unit to
•
If you remove logs for cleaning, refer to In-
stalling Logs, page 17, to properly replace
logs.
cool for at least thirty minutes.
2. Inspect burner, pilot, and primary air inlet
holes on injector holder for dust and dirt
(see Figure 32).
•
Replace log(s) if broken or chipped (dime-
sized or larger).
3. Blow air through the ports/slots and holes
in the burner.
121353-01H
23
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WIRING DIAGRAM
Note: For proper operation of optional acces-
sories, the wires from the switch to the control
must be connected exactly as shown.
A
U
T
O
F
O
ON
F
Thermopile
TROUbLESHOOTING
WARNING: Turn off heater and let cool before servicing. Only a
qualified service person should service and repair heater.
CAUTION: Never use a wire, needle, or similar object to clean
ODS/pilot. This can damage ODS/pilot unit.
Note: All troubleshooting items are listed in order of operation.
OBSERVED PROBLEM POSSIBLE CAUSE
REMEDY
Whenignitorbuttonispressed, 1. Ignitor electrode not con- 1. Reconnect ignitor cable
there is no spark at ODS/
pilot
nected to ignitor cable
2. Ignitor cable pinched or 2. Free ignitor cable if pinched
wet
by any metal or tubing.
Keep ignitor cable dry
3. Piezo ignitor nut is loose
3. Tighten nut holding piezo
ignitor to base panel of log
set. Nut is located behind
base panel
4. Broken ignitor cable
5. Bad piezo ignitor
6. Ignitor electrode broken
4. Replace ignitor cable
5. Replace piezo ignitor
6. Replace pilot assembly
7. Ignitor electrode positioned 7. Replace pilot assembly
wrong
Whenignitorbuttonispressed, 1. Gas supply turned off or 1. Turn on gas supply or open
there is spark at ODS/pilot but
no ignition
equipment shutoff valve
closed
equipment shutoff valve
2. Control knob not in PILOT 2. Turn control knob to PILOT
position position
3. Control knob not pressed in 3. Press in control knob while
while in PILOT position in PILOT position
4. Air in gas lines when in- 4. Continue holding down
stalled
control knob. Repeat ignit-
ing operation until air is
removed
5. Depleted gas supply (pro- 5. Contact local propane/LP
pane/LP gas)
gas company
6. ODS/pilot is clogged
6. Clean ODS/pilot (see
Cleaning and Maintenance,
page 23) or replace ODS/
pilot assembly
7. Gas regulator setting is not 7. Replace gas control
correct
24
121353-01H
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TROUbLESHOOTING
Continued
OBSERVED PROBLEM POSSIBLE CAUSE
REMEDY
ODS/pilot lights but flame 1. Control knob not fully 1. Press in control knob fully
goes out when control knob
pressed in
is released
2. Control knob not pressed in 2. After ODS/pilot lights, keep
long enough
control knob pressed in 30
seconds
3. Equipment shutoff valve not 3. Fully open equipment shut-
fully open off valve
4. Pilot flame not touching 4. A) Contact local natural or
thermocouple, which allows
thermocouple to cool, caus-
ing pilot flame to go out.This
problem could be caused by
one or both of the following:
A) Low gas pressure
propane/LP gas company
B) Clean ODS/pilot (see
Cleaning and Maintenance,
page 23) or replace ODS/
pilot assembly
B) Dirty or partially clogged
ODS/pilot
5. Thermocouple connection 5. Hand tighten until snug,
loose at control valve
6. Thermocouple damaged
7. Control valve damaged
then tighten 1/4 turn more
6. Replace pilot assembly
7. Replace control valve
Burner does not light after 1. Burner orifice clogged
ODS/pilot is lit
1. Clean burner (see Cleaning
and Maintenance, page 23)
or replace burner orifice
2. Inlet gas pressure is too 2. Contact local natural or
low propane/LP gas company
3. Thermopile leads discon- 3. Reconnect leads (see Wir-
nected or improperly con-
nected
ing Diagram, page 24)
4. Burners will not come on in 4. Replace battery in transmit-
remote position ter and receiver
Delayed ignition burner
1. Manifold pressure is too 1. Contact local natural or
low
propane/LP gas company
2. Clean burner (see Cleaning
and Maintenance, page 23)
or replace burner orifice
2. Burner orifice clogged
Burner backfiring during com- 1. Burner orifice is clogged or 1. Clean burner (see Cleaning
bustion
damaged
and Maintenance, page 23)
or replace burner orifice
2. Replace damaged burner
3. Replace gas control
2. Damaged burner
3. Gas regulator defective
121353-01H
25
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TROUbLESHOOTING
Continued
OBSERVED PROBLEM POSSIBLE CAUSE
REMEDY
Slight smoke or odor during 1. Not enough air
initial operation
1. Check burner for dirt and
debris. If found, clean
burner (see Cleaning and
Maintenance, page 23)
2. Replace gas control
2. Gas regulator defective
3. Residues from manufac-
turing processes and logs
curing
3. Problem will stop after a few
hours of operation
Moisture/condensation no- 1. Not enough combustion/
1. Refer to Air for Combustion
and Ventilation require-
ments (page 6)
ticed on windows
ventilation air
Heater produces a whistling 1. Turning control knob to HI
1. Turn control knob to LO
position and let warm up for
a minute
noise when burner is lit
position when burner is
cold
2. Air in gas line
2. Operate burner until air is
removed from line. Have gas
line checked by local natural
or propane/LP gas company
3. Observe minimum installa-
tion clearances (see pages
9 through 12)
3. Air passageways on heater
blocked
4. Dirty or partially clogged
burner orifice
4. Clean burner (see Cleaning
and Maintenance, page 23)
or replace burner orifice
White powder residue forming 1. When heated, vapors from
1. Turn heater off when us-
ing furniture polish, wax,
carpet cleaners, or similar
products
within burner box or on adja-
furniture polish, wax, carpet
cleaners, etc. may turn into
white powder residue
cent walls or furniture
Remote does not function
1. Battery is not installed. Bat-
tery power is low
1. Replace 9-volt batteries
in receiver and hand-held
remote
Heater produces a clicking/ 1. Metal expanding while
1. This is normal with most
heaters. If noise is exces-
sive, contact qualified ser-
vice person
ticking noise just after burner
is lit or shut off
heating or contracting while
cooling
26
121353-01H
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TROUbLESHOOTING
Continued
WARNING: If you smell gas
• Shut off gas supply.
• Do not try to light any appliance.
• Do not touch any electrical switch; do not use any phone in your
building.
• Immediately call your gas supplier from a neighbor’s phone. Fol-
low the gas supplier’s instructions.
• If you cannot reach your gas supplier, call the fire department.
IMPORTANT: Operating heater where impurities in air exist may create odors. Cleaning sup-
plies, paint, paint remover, cigarette smoke, cements and glues, new carpet or textiles, etc.,
create fumes. These fumes may mix with combustion air and create odors. These odors will
disappear over time.
OBSERVED PROBLEM POSSIBLE CAUSE
REMEDY
Heater produces unwanted 1. Heater burning vapors from
1. Open window and venti-
late room. Stop using odor
causing products while
heater is running
odors
paint, hair spray, glues,
cleaners, chemicals, new
carpet, etc. (See IMPOR-
TANT statement above)
2. Gas leak. See Warning
statement at top of page
2. Locate and correct all leaks
(see Checking Gas Con-
nections, page 15)
Heater shuts off in use (ODS 1. Not enough fresh air is
1. Open window and/or door
for ventilation
operates)
available
2. Low line pressure
2. Contact local natural or
propane/LP gas company
3. Clean ODS/pilot (see
Cleaning and Maintenance,
page 23)
3. ODS/pilot is partially
clogged
Gas odor even when control 1. Gas leak. See Warning
1. Locate and correct all leaks
(see Checking Gas Con-
nections, page 15)
knob is in OFF position
statement at top of page
2. Control valve defective
2. Replace control valve
Gas odor during combustion 1. Foreign matter between
control valve and burner
1. Take apart gas tubing and
remove foreign matter
2. Locate and correct all leaks
(see Checking Gas Con-
nections, page 15)
2. Gas leak. See Warning
statement at top of page
121353-01H
27
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SPECIFICATIONS
FVFM27NR AND VYM27NR
FVFM27PR AND VYM27PR
• Rating (Variable): 20,000/39,000 Btu/Hr
• Rating (Variable): 20,000/39,000 Btu/Hr
• Gas Type: Natural Gas
• Gas Type: Propane/LP
• Ignition: Piezo
• Ignition: Piezo
• Manifold Pressure: 3.5" W.C.
• Manifold Pressure: 8.0" W.C.
• Inlet Gas Pressure (in. of water):
• Inlet Gas Pressure (in. of water):
Maximum - 10.5" W.C., Minimum* - 5" W.C.
Maximum - 14" W.C., Minimum* - 11" W.C.
• Shipping Weight: 32 lbs.
• Shipping Weight: 32 lbs.
* For input adjustment
REPLACEMENT PARTS
When calling, have ready:
• your name
Note: Use only original replacement parts.
This will protect your warranty coverage for
• your address
parts replaced under warranty.
• model and serial numbers of your heater
• how heater was malfunctioning
• purchase date
Contact authorized dealers of this product.
If they can’t supply original replacement
part(s), call FMI PRODUCTS, LLC at
1-866-328-4537.
Usually, we will ask you to return the part to
the factory.
TECHNICAL SERVICES
SERVICE HINTS
You may have further questions about
installation, operation, or troubleshooting.
If so, contact FMI PRODUCTS, LLC at
1-866-328-4537. When calling please have
your model and serial numbers of your
heater ready.
When Gas pressure Is Too Low
• pilot will not stay lit
• burners will have delayed ignition
• heater will not produce specified heat
• propane/LP gas supply may be low
You may feel your gas pressure is too low. If
so, contact your local natural or propane/LP
gas supplier.
You can also visit FMI PRODUCTS, LLC’s
28
121353-01H
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ACCESSORIES
Purchase these accessories from your
local dealer. If they can not supply these
accessories call FMI PRODUCTS, LLC at
1-866-328-4537 for information. You can
also write to the address listed on the back
page of this manual.
RECEIVER AND HAND-HELD
THERMOSTAT REMOTE CONTROL
KIT - TLCR
Allows the fireplace to be operated in a manu-
ally or thermostatically controlled mode. You
can turn the fireplace on and off without ever
leaving the comfort of your easy chair.
FIREpLACE HOOD
Black - GA6050
Antique Brass - GA6053
Helps deflect heat away from mantel or wall
above fireplace. Fits opening 28" to 4" wide.
DAMPER CLAMP - GA6080
Permanently opens chimney flue damper
for vented operation. Can be used only with
non-thermostat accessories.
FIRE CRACKLE - CF6-A
Creates the sound of a real burning fire.
LAVA ROCK - GA6060
RECEIVER AND HAND-HELD
Order when additional rock is desired. (3 lb.
bag)
REMOTE CONTROL KIT - MLCR
Allows the fireplace to be turned on and off by
using a hand-held remote control.
WALL-MOUNT THERMOSTAT
SWITCH - GWMT1
The desired comfort setting can be selected
on the wall thermostat and the log heater
will automatically cycle from pilot to the heat
setting selected.
WALL-MOUNT ON/OFF SWITCH
GWMS2
Allows the gas log heater to be turned on and
off with a wall switch
121353-01H
29
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PARTS
MODELS
FVFM27NR, FVFM27PR, VYM27NR AND VYM27PR,
1
8
2
5
3
6
Note: Part numbers 21
and 22 are for natural
gas model only.
8
7
11
4
10
21
22
11
9
11
19
12
15
13
14
20
18
11
11
16
17
30
121353-01H
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PARTS LIST
This list contains replaceable parts used in your heater. When ordering parts, follow the
instructions listed under Replacement Parts on page 28 of this manual.
KEY
NO.
PART NO. DESCRIpTION
QTY.
1
1
2
1
1
1
1
1
1
1
1
1
1
1
7
1
1
1
1
1
1
4
1
1
1
1
1
103779-01 ODS Pilot
103778-01 ODS Pilot
098249-01 ODS Nut
•
•
•
•
•
•
•
•
•
•
•
•
2
3
4
5
6
•
•
•
•
•
•
•
•
•
•
104592-03 Burner Outlet Tube
098264-02 Male Connector
111124-01 Burner Retainer Spring
099056-16 Burner Orifice Injector
099056-17 Burner Orifice Injector
122294-01 Burner
100609-01 Pilot Tube (Regulator to Pilot)
099387-13 Pilot Tube (Regulator to Pilot)
103781-01 Gas Control Valve
103781-02 Gas Control Valve
•
•
•
•
7
8
•
•
•
•
•
•
9
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
10 104611-01 Lower Bracket
11 098304-01 Screw, #8 x 0.38
12
13 098271-10 Ignitor Cable
14 102445-01 Piezo Ignitor
15 103587-02 Plate, Switch
16 103784-02 Flame Adjustment Knob
17 103784-01 Off-Pilot-On Knob
18 M12461-26 Screw, Hex Slt Wsr 10-32 x 0.38
19 103284-02 Wiring Harness
20 099998-01 Switch
21 099918-02 Pilot Regulator
22 099387-15 Pilot Tube (Valve to Regulator)
PARTS AVAILABLE — NOT SHOWN
100563-01 Warning Plate
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
**
Painted Base Assembly
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
1
1
1
1
2
1
103877-01 Lighting Instructions Plate
100639-01 Caution Decal
101137-02 Hardware Kit
GA6060
Lava Rock
120466-01 Flexline and Fitting
**Not a field replaceable part.
121353-01H
31
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PARTS
MODELS
FVFM27NR, FVFM27PR, VYM27NR AND VYM27PR
1b
1c
1a
* 3 Piece Fiber Log set
2c
2b
2e
2d
2a
* 5 Piece Fiber Log
Set With 1/4'' Diameter
Metal Pegs or Fiber
Locating Pegs
32
121353-01H
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PARTS LIST
This list contains replaceable parts used in your heater. When ordering parts, follow the
instructions listed under Replacement Parts on page 28 of this manual.
3 PIECE FIbER LOGS
KEY
NO.
PART NO. DESCRIpTION
QTY.
1
104676-01 Log, Multi-Sided
•
•
•
•
•
•
•
•
1
1
1
1
1a 105060-01 Bottom Log (#1)
1b 105064-01 Log Piece (#3)
1c 105062-01 Top Log (#2)
5 PIECE FIbER LOGS WITH
FIbER LOCATING PEGS
KEY
NO.
PART NO. DESCRIpTION
QTY.
1
1
1
1
2
122582-01 Log, 5-piece Multi-Sided
•
•
•
•
•
•
•
•
•
•
•
•
•
•
2a 122583-01 Front Log (#1)
2b 122583-02 Rear Log (#2)
2c 122583-03 Center Insert Log (#3)
2d 122583-04 Top Left Log (#4)
2e 122583-05 Top Right Log (#5)
•
•
•
•
•
•
•
•
•
•
1
1
5 PIECE FIbER LOGS WITH
1/4'' METAL PEGS
KEY
NO.
PART NO. DESCRIpTION
QTY.
1
1
1
1
2
110397-06 Log, 5-piece Multi-Sided
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
2a 110321-01 Front Log (#1)
2b 110321-02 Rear Log (#2)
2c 110321-03 Top Center Log (#3)
2d 110321-04 Top Left Log (#4)
2e 110321-05 Top Right Log (#5)
1
1
121353-01H
33
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NOTES
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34
121353-01H
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NOTES
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121353-01H
35
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WARRANTY
kEEP THIS WARRANTY
Model (located on product or identification tag)_____________________________
Serial No. (located on product or identification tag)__________________________
Date Purchased __________________________
Keep receipt for warranty verification.
FMI PRODUCTS, LLC LIMITED WARRANTIES
New products
Standard Warranty: FMIPRODUCTS, LLCwarrantsthisnewproductandanypartsthereoftobefreefromdefects
in material and workmanship for a period of four (4) years from the date of first purchase from an authorized dealer
provided the product has been installed, maintained and operated in accordance with FMI PRODUCTS, LLC’s
warnings and instructions.
For products purchased for commercial, industrial or rental usage, this warranty is limited to 90 days from the date
of first purchase.
Factory Reconditioned products
Limited Warranty: FMI PRODUCTS, LLC warrants factory reconditioned products and any parts thereof to be
free from defects in material and workmanship for 30 days from the date of first purchase from an authorized dealer
provided the product has been installed, maintained and operated in accordance with FMI PRODUCTS, LLC’s
warnings and instructions.
Terms Common to All Warranties
The following terms apply to all of the above warranties:
Always specify model number and serial number when contacting the manufacturer. To make a claim under this
warranty the bill of sale or other proof of purchase must be presented.
This warranty is extended only to the original retail purchaser when purchased from an authorized dealer, and only
when installed by a qualified installer in accordance with all local codes and instructions furnished with this product.
This warranty covers the cost of part(s) required to restore this product to proper operating condition and an allow-
ance for labor when provided by a FMI PRODUCTS, LLC Authorized Service Center or a provider approved by
FMI PRODUCTS, LLC. Warranty parts must be obtained through authorized dealers of this product and/or FMI
PRODUCTS, LLC who will provide original factory replacement parts. Failure to use original factory replacement
parts voids this warranty.
Travel, handling, transportation, diagnostic, material, labor and incidental costs associated with warranty repairs,
unless expressly covered by this warranty, are not reimbursable under this warranty and are the responsibility of
the owner.
Excluded from this warranty are products or parts that fail or become damaged due to misuse, accidents, improper
installation, lack of proper maintenance, tampering, or alteration(s).
This is FMI PRODUCTS, LLC’s exclusive warranty, and to the full extent allowed by law; this express warranty
excludes any and all other warranties, express or implied, written or verbal and limits the duration of any and all
implied warranties, including warranties of merchantability and fitness for a particular purpose to four (4) years on
new products and 30 days on factory reconditioned products from the date of first purchase. FMI PRODUCTS, LLC
makes no other warranties regarding this product.
FMI PRODUCTS, LLC’s liability is limited to the purchase price of the product, and FMI PRODUCTS, LLC shall not
be liable for any other damages whatsoever under any circumstances including indirect, incidental, or consequential
damages.
Some states do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of incidental
or consequential damages, so the above limitation or exclusion may not apply to you.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
For information about this warranty contact:
2701 S. Harbor Blvd.
Santa Ana, CA 92704
1-866-328-4537
121353-01
Rev. H
02/10
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