OPERATING MANUAL
DC33 MULTI FLOOR
ON/OFF
ASSEMBLY
4
For hard floors
For carpets
3
click
click
2
WASH FILTERS
B
Wash filters with cold water
A
at least every 3 months.
REGISTER
YOUR DYSON
2 YEAR
GUARANTEE
TODAY
click
1
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Your Dyson appliance will be covered for parts and labour
for 2 years from the date of purchase, as detailed in the
terms of the Dyson guarantee on page 9 of this Dyson
Operating Manual.
IMPORTANT SAFETY INSTRUCTIONS
READ ALL INSTRUCTIONS BEFORE USING THIS APPLIANCE
When using an electrical appliance, basic precautions should always be followed, including the following:
If you have a query about your Dyson appliance, call the
Dyson Customer Care Helpline quoting your serial number
and details of where and when you bought the appliance.
Your serial number can be found on the main body of the
appliance behind the clear bin.
WARNING
TO REDUCE THE RISK OF FIRE, ELECTRIC SHOCK, OR INJURY:
1.
Do not leave the Dyson appliance when plugged in. Unplug from socket when not in use and
before servicing.
2.
3.
Do not use outdoors or on wet surfaces. Suitable for dry locations only. Do not use to pick up water.
Do not allow to be used as a toy. Close attention is necessary when used by or near children. Children should be
supervised to ensure that they do not play with the Dyson appliance.
Most queries can be solved over the phone by one of our
Dyson Customer Care Helpline staff (details below).
4.
5.
6.
7.
This Dyson appliance is not intended for use by young children or infirm persons with reduced physical, sensory
or reasoning capabilities, or lack of experience and knowledge, unless they have been given supervision or
instruction by a responsible person concerning use of the Dyson appliance to ensure that they can use the
Dyson appliance safely.
Use only as described in this Dyson Operating Manual. Use only Dyson recommended accessories and replacement
parts. Do not carry out any maintenance other than that shown in this Dyson Operating Manual, or advised by the
Dyson Customer Care Helpline. Contact the Dyson Customer Care Helpline when service or repair is required. Do
not disassemble the Dyson appliance as incorrect reassembly may result in an electric shock or fire.
Do not use with a damaged cable or plug. If the Dyson appliance is not working as it should, has been dropped,
damaged, left outdoors, or dropped into water, do not use and contact the Dyson Customer Care Helpline. If the
supply cable is damaged it must be replaced by Dyson, its service agent or similarly qualified person in order to
avoid a hazard.
Visit our website to register your Dyson full parts
and labour guarantee online (Australia and New Zealand
only).
Note your serial number for future reference
Do not pull or carry by the cable, use the cable as a handle, close a door on the cable, or pull the cable around
sharp edges or corners. Do not run the Dyson appliance over the cable. Keep the cable away from heated surfaces.
To avoid a tripping hazard wind the cable when not in use.
8.
9.
Do not unplug by pulling on the cable. To unplug, grasp the plug, not the cable.
Do not handle the plug or Dyson appliance with wet hands.
This illustration is for example purposes only.
10. Do not put any object into openings. Do not use with any opening blocked; keep free of dust, lint, hair, and anything
that may reduce airflow.
11.
Keep hair, loose clothing, fingers, and all parts of body away from openings and moving parts, such as the brush
bar. Do not point the hose, wand or tools at your eyes or ears or put them in your mouth.
12. Turn off all controls before unplugging.
13. Use extra care when cleaning on stairs. Do not work with the Dyson appliance above you on the stairs.
14. Do not use to pick up flammable or combustible liquids, such as petrol, or use in areas where they or their vapours
may be present.
15. Do not pick up anything that is burning or smoking, such as cigarettes, matches, or hot ashes.
16. Do not use without the clear bin and filters in place.
17.
The use of an extension cable is not recommended.
READ AND SAVE THESE INSTRUCTIONS
THIS DYSON APPLIANCE IS INTENDED FOR HOUSEHOLD USE ONLY
3 EASY WAYS TO REGISTER YOUR DYSON 2 YEAR GUARANTEE
REGISTER
REGISTER
REGISTER
ONLINE
BY PHONE
BY MAIL
Visit our website to register your
Dyson full parts and labour
guarantee online (Australia
and New Zealand only).
Call our dedicated Helpline.
Complete and return
the form to Dyson in the
envelope supplied.
AU 1800 239 766
NZ 0800 397 667
SG 7000 435 7546
ID 021 707 39766
Do not pull on
the cable.
Do not store near
heat sources.
Do not use near
naked flame.
Do not run over
the cable.
Do not pick up
water or liquids.
Do not pick up
burning objects.
Do not use above
you on the stairs.
Do not put hands
near the brush bar
when the appliance
is in use.
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2
3
Carrying your Dyson
appliance
Looking for blockages
Using your Dyson appliance
1
2
3
ON/OFF
Emptying the clear bin
High-reach cleaning
4
2
3
click
1
click
click
click
click
2
click
1
Clearing brush bar obstructions
Hard floors/c arpets
For hard floors
For carpets
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4
5
Wash filters with cold water at least every 3 months.
IMPORTANT!
WASH FILTERS
Register for a filter wash reminder by email (Australia only):
Filter
click
Filter
click
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6
7
ASSEMBLY
CLEANING THE CLEAR BIN
AUSTRALIAN CONSUMER LAW
DYSON CUSTOMER CARE
•
•
•
•
Stand the appliance up straight and slide the hose into guides at the back of the
appliance and click into place.
CAUTION:
The details of the Dyson guarantee are set out below. In addition to your rights
under the Dyson guarantee, we also provide the following statement as
required by the Australian Consumer Law: In Australia, your Dyson appliance
comes with statutory guarantees that cannot be excluded under the Australian
Consumer Law. You are entitled to a replacement or refund for a major failure
and for compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have your Dyson appliance repaired or replaced if it fails
to be of acceptable quality and the failure does not amount to a major failure.
THANK YOU FOR CHOOSING TO BUY A DYSON APPLIANCE
If you have a query about your Dyson appliance, call the Dyson Customer Care
Helpline and quote your serial number, or contact us via the website.
Your serial number can be found on the main body of the Dyson appliance
behind the clear bin.
•
To remove the cyclone unit from the clear bin press the red bin release button.
This exposes a small silver button behind the red opening mechanism. Press the
silver button and separate the cyclone unit from the clear bin.
Clean the clear bin with cold water only.
Ensure the hose is straight and slide the wand straight down into the hose until it
clicks into place.
Click the wand handle into the top of the appliance. Press the red button on the
rear of the wand handle and slide the tube down. Close the wand cap.
Attach the tools to the appliance and wind the cable anti-clockwise around cable
hooks and secure with clip.
•
•
•
•
•
Most queries can be solved over the phone by one of our Dyson Customer Care
Helpline staff.
If your Dyson appliance needs a service, call the Dyson Customer Care Helpline
so we can discuss the available options.
To enable us to carry out work on your Dyson appliance please contact the
Dyson Customer Care Helpline to obtain a reply paid delivery address in your
state (available in Australia only).
If your appliance is under Dyson guarantee and the repair or replacement is
covered, it will be repaired or replaced at no cost. If the repair or replacement is
found not to be covered under the Dyson guarantee, the repair or replacement
of the appliance and any associated delivery charges (both to and from us) will
be at your cost, subject to your statutory rights and remedies as a consumer.
Ensure the clear bin is completely dry before replacing.
PLEASE NOTE:
•
•
•
Do not use detergents, polishes or air fresheners to clean the clear bin.
Do not put clear bin in a dishwasher.
Clean the shroud with a cloth or dry brush to remove lint and dust.
USING YOUR DYSON APPLIANCE
Unwind the cable and insert the plug into a suitable socket. Hold the cleaner
head down with your foot and pull the handle downwards. To switch ‘ON’ or
‘OFF’ press the red power button in front of the handle.
DYSON 2 YEAR GUARANTEE
TERMS AND CONDITIONS
Terms and conditions of your Dyson 2 year guarantee.
•
WASHING YOUR FILTERS
DO THIS EVERY 3 MONTHS
CAUTION:
•
•
The Dyson guarantee becomes effective from the date of purchase.
All work will be carried out by Dyson Appliances (Aust) Pty Ltd., Avery Robinson
Ltd. (NZ), Singapore’s authorised agent - Service @ Home Pte. Ltd., Indonesia’s
authorised agent - PT Higienis Indonesia or their authorised agents.
Any parts replaced will become the property of Dyson Appliances (Aust) Pty Ltd.,
Avery Robinson Ltd. (NZ), Dyson Singapore Pte Ltd. or PT Higienis Indonesia.
The repair and replacement of your Dyson appliance under Dyson guarantee
will not extend the Dyson guarantee period.
CAUTION:
•
Do not allow the appliance to be used by anyone who may not be able to
operate it safely.
The use of an extension cable is not recommended.
Always switch ‘OFF’ and unplug before performing maintenance on your
appliance.
Ensure the cyclone is secured to the appliance. Do not press the cyclone release
button or shake the appliance while carrying or it could fall and cause injury.
Store the appliance indoors. Put the appliance away after use with the cable
coiled safely, to prevent tripping hazards.
Do not use outdoors or on wet surfaces or to vacuum water or other liquids –
electric shock could occur.
•
•
Switch ‘OFF’ and unplug the appliance before removing the filters.
Ensure the filters are completely dry before refitting to the appliance.
•
•
•
•
•
•
DYSON CUSTOMER CARE DETAILS
If there are any queries, please call the Dyson Customer Care Helpline.
AU: 1800 239 766
(Mon-Fri 8:00am to 6:00pm EST, Sat-Sun 8:30am to 4:00pm EST)
NZ: 0800 397 667 (Mon-Fri 8:30am to 5:00pm)
SG: 7000 435 7546 (Mon-Fri 9:00am to 6:00pm)
ID: 021 707 39766 (Mon-Fri 9:00am to 5:00pm)
PLEASE NOTE:
This appliance has two filters, located as shown. It is important to check your
filters regularly and wash at least every 3 months according to instructions, to
maintain performance.
After washing please leave for 24 hours to dry completely.
The filters may require more frequent washing if vacuuming fine dust.
Do not use detergents to clean the filters.
•
•
•
•
The Dyson guarantee provides benefits which are additional to and do not
affect your statutory rights and remedies as a consumer.
You must provide proof of (both original and any subsequent) delivery/
purchase before any work can be carried out on your Dyson appliance. Without
this proof, any work carried out pursuant to the Dyson guarantee and any
associated delivery charges (both to and from us) will be at your cost, subject to
your statutory rights and remedies as a consumer. Please keep your receipt or
delivery note.
•
•
•
•
Do not put the filters in a dishwasher, washing appliance, tumble dryer, oven,
microwave or near a naked flame.
Do not lubricate any parts, or carry out any maintenance or repair work other
than that shown in this Dyson Operating Manual, or advised by the Dyson
Customer Care Helpline.
LOOKING FOR BLOCKAGES
CAUTION:
WHAT IS COVERED
Your Dyson guarantee covers:
The repair or replacement of your Dyson appliance if your Dyson appliance is
found to be defective due to faulty materials, workmanship or function within
2 years of purchase or delivery (if any part is no longer available or out of
manufacture Dyson will replace it with a functional replacement part).
Use of the Dyson appliance in the country of purchase.
PLEASE NOTE:
ABOUT YOUR PRIVACY
•
•
•
This appliance is intended for domestic use only. Fine dust such as plaster dust
or flour should only be vacuumed in very small amounts.
Do not use the appliance to pick up sharp hard objects, small toys, pins, paper
clips, etc. They may damage the appliance.
If used in a garage, care should be taken to wipe the soleplate and wheels with
a dry cloth after vacuuming to clean off any sand, dirt, or pebbles that could
damage delicate floors.
Consult your flooring manufacturer’s recommended instructions before
vacuuming and caring for your flooring, rugs, and carpet. Some carpets
will fuzz if a rotating brush bar is used when vacuuming. If this happens,
we recommend vacuuming in hard floors mode and consulting with your
flooring manufacturer.
When vacuuming, certain carpets may generate small static charges in the clear
bin. These are entirely harmless and are not associated with the mains supply.
To minimise any effect from this, do not put your hand or insert any object into
the clear bin unless you have first emptied it and rinsed it out with cold water.
(See ‘Cleaning the clear bin’ section on page 8).
Do not use or store this appliance below 0°C. Ensure that the appliance is at
room temperature before operating.
•
•
•
•
Switch ‘OFF’ and unplug the appliance before checking for blockages. Failure to
do so could result in personal injury.
Please ensure the appliance is upright and switched off before removing hose or
airway inspection parts.
Beware of sharp objects when clearing blockages.
Refit all parts of the appliance securely before using.
Dyson may use your information provided for future marketing and research
purposes (including sending commercial electronic messages) and may disclose
it to third parties for the purposes of providing the services you have requested,
or to our business partners or professional advisers. If you wish to access your
personal information or see our full privacy policy, please contact us at
•
•
WHAT IS NOT COVERED
Under your Dyson guarantee, Dyson shall not be liable for costs of repair or
replacement of a product incurred as a result of:
Normal wear and tear (e.g. fuse, belt, brush bar etc).
Industrial use of the Dyson appliance such as vacuuming gyprock dust or
builders dust. This may void your Dyson guarantee.
Accidental damage, faults caused by negligent use or care, neglect, careless
operation or handling of the Dyson appliance which is not in accordance with
this Dyson Operating Manual.
Blockages – please refer to this Dyson Operating Manual for details of how to
unblock your Dyson appliance.
Use of the Dyson appliance for anything other than normal domestic household
purposes in the country of purchase.
Use of parts not assembled or installed in accordance with the instructions
of Dyson.
Use of parts and accessories other than those produced or recommended by Dyson.
Damage from external sources such as transit, weather, electrical outages or
power surges.
•
•
•
PLEASE NOTE:
DISPOSAL INFORMATION
Dyson products are made from high grade recyclable materials. Please dispose
of this product responsibly and recycle where possible.
•
•
Clearing blockages is not covered by your appliance’s limited guarantee.
This appliance is fitted with an automatically resetting thermal cut-out. If any
part of the appliance becomes blocked, it may overheat and automatically
cut-out. Switch ‘OFF’ and unplug the appliance and leave to cool down for 1-2
hours before checking filter or for blockages.
•
•
•
When your Dyson appliance reaches the end of its life, we are responsible for
its safe disposal. You can send your old Dyson appliance back to us (at our cost)
and we will organise for it to be recycled.*
*Please note that not all parts are recyclable. Recycling of parts is subject to the
capabilities of 3rd party suppliers. Available in Australia only.
•
CLEARING BRUSH BAR OBSTRUCTIONS
CAUTION:
•
•
•
•
Switch ‘OFF’ and unplug the appliance before clearing brush bar obstructions.
Failure to do so could result in personal injury.
Beware of sharp objects when clearing obstructions.
Refit all parts of the appliance securely before using.
Simply:
1. Box up your old Dyson appliance
2. Take the package to your local post office and send to the address below:
•
•
HARD FLOORS/CARPETS
Dyson We Recycle
Reply Paid 83215
Dyson Service Centre
Unit 6 & 7, 7-11 Parraweena Rd
Taren Point, NSW 2229
Ensure the appliance is in an upright position before adjusting the setting. The
brush bar will automatically stop if it becomes obstructed. If the brush bar stops
during use, please refer to the ‘Clearing brush bar obstructions’ section (see
pages 4 and 8).
•
•
PLEASE NOTE:
•
Clearing brush bar obstructions is not covered by your appliance’s limited
guarantee.
•
•
Failures caused by circumstances outside Dyson’s control.
Repairs or alterations carried out by parties other than Dyson or its
authorised agents.
BRUSH BAR TROUBLESHOOTING
If the brush bar has stopped spinning, follow the steps below. Alternatively contact
the Dyson Customer Care Helpline or visit our website (see page 9).
HIGH-REACH CLEANING
CAUTION:
PRODUCT INFORMATION
Please note: Small details may vary from those shown.
If your Dyson guarantee does not apply, you may have statutory rights and
remedies available to you as a consumer.
•
•
•
Switch ‘OFF’ the appliance before changing tools.
CAUTION:
If you are in any doubt as to what is covered by your Dyson guarantee, please
call the Dyson Customer Care Helpline on:
Australia 1800 239 766
Powerful suction can cause the hose to ‘pull back’ - please take care.
Take extra care when vacuuming on stairs. Do not work with the appliance
above you on the stairs. Do not put the appliance on chairs, tables etc.
Ensure the appliance is in the upright position before using tools.
•
•
•
•
Ensure appliance is in reclined position.
Ensure clutch is turned on- appliance is in carpet mode (See page 5).
Check the cleaner head for blockages (i.e. tangled hair, large debris).
If the brush bar still isn’t spinning, contact the Dyson Customer Care Helpline
or visit our website (See page 9).
New Zealand 0800 397 667
•
•
Singapore 7000 435 7546
PLEASE NOTE:
Indonesia 021 707 39766
To release the wand, open the wand cap and pull the red tube from inside the
handle until it clicks. Press the grey button at the front of the carry handle to
release the wand and hose from the appliance. Tools can be attached to either
the hose or the wand.
The brush bar will not rotate when the appliance is in an upright position.
Ensure wand cap is closed when not in use.
Remember: Always disconnect plug from mains before inspecting for problems.
•
•
If your Dyson appliance will not operate, first check mains socket has electricity
supply and the plug is properly inserted into the socket.
Sucking up certain items such as stockings, clippings of cloth, sizeable pieces
of paper etc may block the hose or ducts. Should a blockage occur, refer to the
‘Looking for blockages’ section in this Dyson Operating Manual (see pages 4
and 8).
Never pick up hot cinders or lit cigarette ends.
Do not attempt to pick up water with your Dyson appliance. It has not been
designed as a wet pick-up cleaner.
•
•
EMPTYING THE CLEAR BIN
CAUTION:
•
•
•
•
•
Switch ‘OFF’ the appliance and unplug before emptying the clear bin.
Empty as soon as the dirt reaches the level of the MAX mark – do not overfill.
To remove the clear bin from the appliance, press the red button at the rear of
cyclone carrying handle. To release the dirt, press the red bin
release button.
To minimise dust/allergen contact when emptying, encase the clear bin tightly
in a plastic bag and empty. Remove the clear bin carefully and seal bag tightly,
dispose as normal. Emptying into a bag is recommended for people with
asthma and allergies.
REGISTERING YOUR DYSON GUARANTEE
To help us ensure you receive prompt and efficient service, please register as a
Dyson appliance owner. There are three ways to do this:
Online (Australia and New Zealand only)
•
•
•
•
•
By calling the Dyson Customer Care Helpline.
Do not use the appliance without the clear bin in place.
By completing and returning the enclosed form to us by mail.
This will confirm ownership of your Dyson appliance in the event of an insurance
loss, and enable us to contact you if necessary.
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8
9
QUESTIONNAIRE
IMPORTANT!
Please take a few moments to answer our questions.
They will help us develop new products for the future.
WASH FILTERS
1
This vacuum cleaner is…
6
7
Do you own other Dyson products?
My first vacuum cleaner (please go to question 3)
A replacement vacuum cleaner
An additional vacuum cleaner
Handheld
Vacuum cleaner
No
Fan
Handstick
2
Which brand of vacuum cleaner are you replacing or adding
to?
What is your average household income?
Wash filters with cold water at least every 3 months.
Less than $45,000
Dyson
Hoover
Miele
Electrolux
LG
Nilfisk
Between $45,000 – $74,999
Between $75,000 – $100,000
Over $100,000
Vax
Wertheim
Volta
8
9
Do you have any household pets?
Other, please specify
Register for a filter wash reminder by email (Australia only):
Dog
No
Cat
Other
3
Why did you choose to buy a Dyson vacuum cleaner?
(Please rank in order, 1-5. 1 being the most important).
Does anyone in your household suffer from any of the following?
Dyson reputation
Good for pet hair pick-up
No loss of suction
Asthma
No
Allergies
Previous experience of Dyson
HEPA filter/benefit for asthma and allergy sufferers
Features
10 To which age group do you belong?
16 – 24
35 – 44
55 – 64
25 – 34
45 – 54
65+
Dyson Customer Care
If you have a query about your Dyson appliance, call the Dyson
Customer Care Helpline with your serial number and details of
where and when you bought the appliance, or contact us via the
Dyson website. The serial number can be found on the main body
of the appliance behind the clear bin.
Price/special offer
Wanted a bagless cleaner
Compact and easy to store
Store staff recommendation
Picks up more dust than others
Latest model/technology
Reliability/quality
11 Would you recommend a Dyson vacuum cleaner to your family
and friends?
Yes
No
AU Dyson Customer Care
1800 239 766
Friend/family recommendation
Other
12 Do you have children?
Dyson Appliances (Aust) Pty Ltd.,
PO Box 2835,
Pre-school
Aged 5-17 years
Taren Point, NSW 2229,
Australia
www.dyson.com.au
Aged +17 years
Pregnant
Children no longer at home
No children
4
Where did you first hear about Dyson?
From friends and family
Saw it on the internet
From TV/a magazine advert
Saw it in a store catalogue
Saw it in a store
NZ Dyson Customer Care
0800 397 667
13 Which best describes your house?
(Tick one from each column).
Avery Robinson Ltd.,
Own house
Rented house
Own apartment/villa
Rented apartment/villa
Share accommodation
Live with parents
Up to 2 beds
3-4 beds
More than 4 beds
Unit F, 151D Marua Road,
Ellerslie, Auckland 1051,
New Zealand
Recommended by salesperson
www.dyson.co.nz
5
Where did you look for additional information?
Dyson website
Online reviews and forums
Talked to retail staff
SG Dyson Customer Care
7000 435 7546
Service @ Home Pte. Ltd.,
2 Leng Kee Road,
Retail catalogue
Didn’t do any additional research
#04-09A Thye Hong Centre,
Singapore 159086
www.dyson.com.sg
ID Dyson Customer Care
021 707 39766
PT. Higienis Indonesia
Permata Plaza Top Floor, TF-04,
JI, M. H. Thamrin Kav. 57,
Jakarta 10350
Indonesia
www.dyson.co.id
THANK YOU FOR YOUR TIME
www.dyson.com
JN.41816 PN.20146-01-04 23.08.11
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