GE Cordless Telephone 28851 User Manual
Model 28851 Series  
DECT 6.0 Cordless  
Handset Speakerphone  
Answering System  
User’s Guide  
Your new GE telephone system is EXPANDABLE up to a total of 6 handsets  
(by purchase of optional Model 28801 handset with charge cradle or 28108 speaker box)  
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2 Rights of the Telephone Company  
Should your equipment cause trouble on your line which may harm the telephone network,  
the telephone company shall, where practicable, notify you that temporary discontinuance  
of service may be required. Where prior notice is not practicable and the circumstances  
warrant such action, the telephone company may temporarily discontinue service  
immediately. In case of such temporary discontinuance, the telephone company must: (1)  
promptly notify you of such temporary discontinuance; (ꢀ) afford you the opportunity to  
correct the situation; and (ꢁ) inform you of your right to bring a complaint to the Commission  
pursuant to procedures set forth in Subpart E of Part 68, FCC Rules and Regulations.  
The telephone company may make changes in its communications facilities, equipment,  
operations or procedures where such action is required in the operation of its business and not  
inconsistent with FCC Rules and Regulations. If these changes are expected to affect the use or  
performance of your telephone equipment, the telephone company must give you adequate  
notice, in writing, to allow you to maintain uninterrupted service.  
Interference Information  
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two  
conditions: (1) This device may not cause harmful interference; and (ꢀ) This device must accept  
any interference received, including interference that may cause undesired operation.  
This equipment has been tested and found to comply with the limits for a Class B digital device,  
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection  
against harmful interference in a residential installation.  
This equipment generates, uses, and can radiate radio frequency energy and, if not installed  
and used in accordance with the instructions, may cause harmful interference to radio  
communications. However, there is no guarantee that interference will not occur in a particular  
installation.  
Privacy of Communications may not be ensured when using this product.  
If this equipment does cause harmful interference to radio or television reception, which can be  
determined by turning the equipment off and on, the user is encouraged to try to correct the  
interference by one or more of the following measures:  
•
•
•
Reorient or relocate the receiving antenna (that is, the antenna for radio or television  
that is “receiving” the interference).  
Reorient or relocate and increase the separation between the telecommunications  
equipment and receiving antenna.  
Connect the telecommunications equipment into an outlet on a circuit different from that  
to which the receiving antenna is connected.  
ꢁ
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If these measures do not eliminate the interference, please consult your dealer or an experienced  
radio/television technician for additional suggestions. Also, the Federal Communications  
Commission has prepared a helpful booklet, “How To Identify and Resolve Radio/TV Interference  
Problems.” This booklet is available from the U.S. Government Printing Office, Washington, D.C.  
ꢀ0ꢂ0ꢀ. Please specify stock number  
00ꢂ-000-00ꢁꢂ5-ꢂ when ordering copies.  
Notice: The changes or modifications not expressly approved by the party responsible for  
compliance could void the user's authority to operate the equipment.  
Hearing Aid Compatibility (HAC)  
This telephone system meets FCC standards for Hearing Aid Compatibility.  
Licensing  
Licensed under US Patent 6,ꢂꢀ7,009.  
FCC RF Radiation Exposure Statement  
This equipment complies with FCC RF radiation exposure limits set forth for an uncontrolled  
environment. This equipment should be installed and operated with a minimum distance of ꢀ0  
centimeters between the radiator and your body. This transmitter must not be co-located or  
operated in conjunction with any other antenna or transmitter.”  
For body worn operation, this phone has been tested and meets the FCC RF exposure  
guidelines when used with the belt clip supplied with this product. Use of other accessories  
may not ensure compliance with FCC RF exposure guidelines.  
Information for DECT Product  
This telephone is compliant with the DECT 6.0 standard which operates in the  
1.9ꢀGHz to 1.9ꢁGHz frequency range. Installation of this equipment is subject  
to notification and coordination with UTAM. Any relocation of this equipment  
must be coordinated through and approved by UTAM. UTAM may be contacted  
at 1-800-ꢂꢀ9-88ꢀ6.  
ꢂ
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Table of Contents  
inserting a Pause in the Dialing sequenCe (oF  
a storeD numBer)....................................20  
eDit reCorDs...................................................21  
Delete reCorDs ..............................................21  
Dialing a numBer From internal memory.22  
ignore the inComing Call....................22  
room monitor (aPPliCaBle only with  
aDDitional hanDsets)...............................22  
set alarm CloCk............................................23  
hanDset setuP ...............................................24  
language.................................................24  
hanDset name........................................24  
ringer tone ............................................25  
ringer Volume........................................25  
ViP meloDy.............................................26  
storing ViP meloDy..............................26  
Changing a storeD ViP meloDy reCorD  
27  
EquipmEnt ApprovAl informAtion ................. 2  
intErfErEncE informAtion............................. 3  
HEAring Aid compAtibility (HAc) ................. 4  
licEnsing ..................................................... 4  
fcc rf rAdiAtion ExposurE stAtEmEnt ........ 4  
informAtion for dEct product .................. 4  
tAblE of contEnts ....................................... 5  
introduction ............................................... 7  
bEforE you bEgin ........................................ 7  
Parts CheCklist................................................ 7  
tElEpHonE JAck rEquirEmEnts ...................... 8  
instAllAtion ................................................ 9  
Digital seCurity system .................................. 9  
imPortant installation guiDelines ................ 9  
HAndsEt lAyout ......................................... 10  
bAsE lAyout............................................... 11  
instAlling tHE pHonE.................................. 12  
installing the hanDset Battery ..................12  
Base station ...................................................13  
AnswEring systEm sEtup ............................ 14  
answerer.........................................................14  
hanDset aCCess .............................................14  
set PromPt language ...................................15  
rings to answer............................................15  
message alert................................................16  
seCurity CoDe ...............................................16  
sPeaker Volume .............................................16  
VoiCe instruCtion...........................................17  
reCorDing the outgoing announCement..17  
reViewing anD Choosing the announCement  
17  
reViewing anD Deleting storeD ViP  
meloDy reCorD ......................................27  
key tone..................................................27  
set Day/time...........................................28  
equalizer .................................................28  
area CoDe...............................................29  
tone/Pulse .............................................29  
registration............................................30  
De-registration .....................................30  
gloBal De-registration........................31  
DeFault setting......................................31  
tElEpHonE opErAtion ................................. 32  
Visual inDiCators ...........................................32  
Base..........................................................32  
hanDset...................................................32  
Vmwi / Visual ringer inDiCator on  
goog411.....................................................18  
progrAmming tHE tElEpHonE ...................... 19  
stanDBy sCreen ..............................................19  
Programming FunCtions...............................19  
Phone Book....................................................19  
reView reCorDs..............................................19  
aDD reCorDs...................................................20  
hanDset...................................................32  
sPeakerPhone oPeration.................................. 33  
making a Call ................................................33  
answering Calls............................................33  
ignore the inComing Call....................34  
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Table of Contents  
Call timer .......................................................34  
auto stanDBy .................................................34  
ringer Volume (shortCut) ...........................34  
Flash/Call waiting ......................................34  
last numBer reDial.......................................35  
exit ...................................................................35  
Page .................................................................35  
hanDset to hanDset Paging (aPPliCaBle only  
with aDDitional hanDsets)......................36  
Paging all hanDsets From a hanDset  
AnswEring systEm opErAtion ..................... 44  
message Counter inDiCator.........................44  
leaVing a message/memo ............................44  
sCreening Calls From the Base ..................45  
message PlayBaCk..........................................45  
memory Full...................................................45  
erasing messages ..........................................46  
rEmotE AccEss ........................................... 47  
CorDless hanDset .........................................47  
sCreening Calls From the hanDset............47  
aCCessing the answering system From  
(aPPliCaBle only with aDDitional  
hanDsets)...................................................36  
Paging From the Base/grouP Page............36  
mute.................................................................37  
reCeiVer Volume Control............................37  
Do not DisturB (D-n-D) ...........................37  
intErcom opErAtion (ApplicAblE only witH  
AdditionAl HAndsEts).......................... 38  
making an interCom Call.............................38  
reCeiVing an interCom Call .........................38  
aDVanCeD interCom Features.......................39  
reCeiVing an inComing Call During an  
another loCation....................................48  
memory Full...................................................49  
bElt clip And optionAl HEAdsEt ................ 49  
ConneCting the Belt CliP.............................49  
ConneCting an oPtional heaDset to the  
hanDset.....................................................49  
cHAnging tHE bAttEry ................................ 50  
bAttEry sAfEty prEcAutions ....................... 50  
displAy mEssAgEs ....................................... 51  
AnswEring systEm displAy mEssAgEs .......... 53  
HAndsEt sound signAls ............................. 53  
troublEsHooting guidE.............................. 54  
telePhone solutions.....................................54  
Caller iD solutions......................................56  
Battery solutions..........................................56  
AnswEring systEm solutions ..................... 57  
cAusEs of poor rEcEption.......................... 58  
gEnErAl product cArE .............................. 58  
wArrAnty AssistAncE................................. 59  
limitEd wArrAnty...................................... 60  
indEx ......................................................... 62  
AccEssory informAtion .............................. 67  
interCom Call.........................................39  
using interCom with external  
telePhone Calls.....................................39  
two-way Calling..................................39  
three-way Calling ..............................39  
transFerring external Calls to other  
hanDsets .................................................40  
cAllEr id (cid)......................................... 40  
Call waiting Caller iD ...............................41  
reCeiVing CiD reCorDs.................................41  
storing CiD reCorDs (in CiD memory) ....41  
reViewing CiD reCorDs................................41  
Dialing a CiD numBer..................................42  
storing CiD reCorDs in internal memory42  
Deleting a CiD reCorD ................................43  
Deleting all CiD reCorDs ..........................43  
6
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Introduction  
CAUTION: When using telephone equipment, there are basic  
safety instructions that should always be followed. Refer to the  
IMPORTANT SAFETY INSTRUCTIONS provided with this product  
and save them for future reference.  
IMPORTANT: Because cordless phones operate on electricity, you  
should have at least one phone in your home that isn’t cordless, in  
case the power in your home goes out.  
Before You Begin  
Parts Checklist (for model 28851)  
Make sure your package includes the items shown here.  
AC power  
adaptor  
Handset  
battery pack  
Base  
Handset  
Telephone line  
cord  
Battery  
compartment  
cover  
Belt clip  
Wall mount  
bracket  
7
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For Model 28851xx2 there will be ONE additional handset, charge cradle, belt clip,  
battery pack and cover than shown above.  
NOTE: If a speaker box is included in your package, it replaces one  
set of a handset, belt clip, battery pack and cover.  
For Model 28851xx3 there will be TWO additional handsets, charge cradles, belt clips,  
battery packs and covers than shown above.  
For Model 28851xx4 there will be THREE additional handsets, charge cradles, belt  
clips, battery packs and covers than shown above.  
For Model 28851xx5 there will be FOUR additional handsets, charge cradles, belt  
clips, battery packs and covers than shown above.  
For Model 28851xx6 there will be FIVE additional handsets, charge cradles, belt clips,  
battery packs and covers than shown above.  
Telephone Jack Requirements  
To use this phone, you need an RJ11C type modular  
telephone jack, which might look like the one pictured here,  
installed in your home. If you don’t have a modular jack,  
call your local phone company to find out how to get one  
installed.  
Wall plate  
Modular  
telephone  
line jack  
8
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Installation  
Digital Security System  
Your cordless phone uses a digital security system to protect against false ringing,  
unauthorized access, and charges to your phone line.  
INSTALLATION NOTE: Some cordless telephones operate at  
frequencies that may cause or receive interference with nearby  
TVs, microwave ovens, and VCRs. To minimize or prevent such  
interference, the base of the cordless telephone should not be  
placed near or on top of a TV, microwave ovens, or VCR. If such  
interference continues, move the cordless telephone farther away  
from these appliances.  
Certain other communications devices may also use the 1.9 GHz  
frequency for communication, and, if not properly set, these  
devices may interfere with each other and/or your new telephone.  
If you are concerned with interference, please refer to the owner’s  
manual for these devices on how to properly set channels to avoid  
interference. Typical devices that may use the 1.9 GHz frequency  
for communication include wireless audio/video senders, wireless  
computer networks, multi-handset cordless telephone systems,  
and some long-range cordless telephone systems.  
Important Installation Guidelines  
•
Avoid sources of noise and heat, such as motors, fluorescent lighting,  
microwave ovens, heating appliances and direct sunlight.  
•
•
•
•
Avoid areas of excessive dust, moisture and low temperature.  
Avoid other cordless telephones or personal computers.  
Never install telephone wiring during a lightning storm.  
Never install telephone jacks in wet locations unless the jack is specifically  
designed for wet locations.  
•
•
Never touch non-insulated telephone wires or terminals, unless the telephone  
line has been disconnected at the network interface.  
Use caution when installing or modifying telephone lines.  
9
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Handset Layout  
Voice Mail Waiting  
Indicator (VMWI) / Visual  
Ringer  
display  
TALK  
(button)  
CALLER ID-VOLUME  
6(caller id/volume  
down button)  
CALLER ID-VOLUME  
5(caller id/volume up  
button)  
SPEAKER  
(button)  
END/cancel (button)  
headset jack  
delete/intercom/conf  
(delete/intercom/  
conference button)  
GOOG-411  
(Google free one  
touch directory  
assistance)  
review (button)  
skip (button)  
play/stop (button)  
erase (button)  
*tone (button)  
#pause (button)  
mute/menu OK/  
program (button)  
redial/format  
(button)  
microphone  
10  
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Base Layout  
repeat  
(button)  
find  
(button)  
redial  
(button)  
Message Counter  
(indicator)  
memo  
(button)  
speed  
(button)  
PLAY/STOP  
(button)  
speaker  
skip  
(button)  
delete (button)  
end (button)  
volume 5/6  
(buttons)  
D-N-D (do not  
disturb button)  
announce  
(button)  
mute  
(button)  
speaker  
(button)  
charge/in use  
voicemail  
(indicator)  
conf / int  
(conference/  
intercom  
button)  
ans on/off  
(answerer on/  
off button)  
*tone  
(button)  
11  
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Installing the Phone  
Installing the Handset Battery  
NOTE: You must connect the handset battery before use.  
CAUTION: To reduce the risk of fire or personal injury, use only  
the Thomson Inc. approved Model 5-2814 Nickel-metal Hydride  
battery (Ni-MH), which is compatible with this unit.  
1. Locate battery and battery door which are packaged together inside a plastic bag  
and are separate from the handset.  
ꢀ. Locate the battery compartment on the back of the handset.  
ꢁ. Plug the battery pack cord into the jack inside the compartment.  
NOTE: To ensure proper battery installation, the connector is keyed  
and can be inserted only one way.  
BATTERY  
PRESS DOWN  
BLACK WIRE  
FIRMLY  
RED WIRE  
ꢂ. Insert the battery pack.  
5. Close the battery compartment by pushing the door up until it snaps into place.  
1ꢀ  
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Base Station  
1. Choose an area near an electrical outlet and a telephone wall jack (RJ11C), and  
place your cordless telephone on a level surface, such as a desktop or tabletop, or  
you may mount it on the wall.  
ꢀ. Plug one end of the telephone line cord into the TEL LINE jack on the back of the  
base and the other end into a modular jack.  
ꢁ. Plug the AC power converter into the electrical outlet and the DC connector into  
the jack on the back of the base.  
ꢂ. Place the handset in the base cradle. The charge/in use voicemail indicator turns  
on, verifying the battery is charging.  
5. Allow the phone to charge for 16 hours prior to first use. If you don’t properly  
charge the phone, battery performance is compromised.  
CAUTION: To reduce risk of personal injury, fire, or damage  
use only the 5-2812 power adaptor listed in the user’s guide.  
This power adaptor is intended to be correctly orientated in a  
vertical or floor mount position.  
1ꢁ  
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Answering System Setup  
This section shows you how to set up your answering system to receive incoming  
calls. Before you begin the set up process, you must turn on the answering system.  
•
Press the ans on/off button to turn the answering system on and off.  
The MESSAGES indicator lights when the answering system is on. The indicator  
blinks when you have new messages.  
NOTE: The answering system displays “- -” when it is off.  
Answerer  
In the Answerer Menu, there are five programmable submenus: Handset Access, Set  
Prompt Language, Rings to Answer, Message Alert and Security Code.  
1. Make sure your phone is OFF (not in TALK mode).  
ꢀ. Press the mute/menu OK/program button to go to the main menu.  
ꢁ. Press CALLER ID-VOLUME (5 or 6) button to scroll to ANSWERER.  
ꢂ. Press mute/menu OK/program button to enter the submenu.  
Handset Access  
Use the corresponding handset keys just like you would use the base buttons (see  
“Answering System Setup”). The button functions are located on the handset above  
each number key. For example, to play messages:  
1. Press the mute/menu OK/program button to go to the main menu.  
ꢀ. Press the CALLER ID-VOLUME (6 or 5) button to scroll to ANSWERER.  
ꢁ. Press the mute/menu OK/program button to enter the menu, press the CALLER  
ID-VOLUME (6 or 5) to select HANDSET ACCESS submenu.  
ꢂ. Press the mute/menu OK/program button to access the answering system. The  
screen displays ANSWERER REMOTE ACCESS.  
•
•
Press the PLAY/STOP button to play the message.  
When you are finished listening to your messages, press the END/cancel button  
to exit.  
1ꢂ  
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Set Prompt Language  
From the Answerer Menu:  
1. Press the CALLER ID-VOLUME (5 or 6) button to scroll to PROMPT LANG.  
ꢀ. Press the mute/menu OK/program button to enter the menu. The screen displays  
PROMPT LANG 1ENG 2FRA 3ESP.  
ꢁ. Use the touch tone pad on the handset to select 1ENG, 2FRA, 3ESP, or use the  
CALLER ID-VOLUME (5or 6) button to scroll to the desired language.  
English is the default setting.  
ꢂ. Press the mute/menu OK/program button to save your selection. You will hear a  
confirmation tone.  
Rings to Answer  
This feature lets you select the number of times you want the phone to ring before the  
answering system answers a call.  
From the Answerer Menu:  
1. Press the CALLER ID-VOLUME (5or 6) button to scroll to the RING TO ANSWER  
sub-menu.  
ꢀ. Press mute/menu OK/program button to enter the menu. The screen displays  
RING TO ANSWER 3 4 5 6 TS.  
ꢁ. Use the touch tone pad on the handset to enter the selection, or the CALLER ID-  
VOLUME (5or 6) button to scroll to the your selection. The default setting is 5.  
ꢂ. Press the mute/menu OK/program button to confirm. You will hear a  
confirmation tone and the screen displays the new setting.  
NOTE: If you select Toll Saver (TS) the unit answers after the 3rd  
ring if there are NEW messages, OR the unit answers after the 5th  
ring if there are NO new messages. This allows user to access their  
answerer from another location and then hang up after 4 rings to  
save long distance charges.  
15  
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Message Alert  
This feature sets your answering system to give an alert tone every 10 seconds when  
there are new messages.  
From the Answerer Menu:  
1. Press the CALLER ID-VOLUME (5or 6) button to scroll to the MESSAGE ALERT  
sub-menu.  
ꢀ. Press mute/menu OK/program button to enter the menu. The screen displays  
NEW MSG ALERT 1ON 2OFF.  
ꢁ. Use the touch-tone pad to enter the selection, or use the CALLER ID-VOLUME  
(5or 6) button to scroll to the 1ON or 2OFF. The default setting is 2OFF.  
ꢂ. Press the mute/menu OK/program button to confirm. You will hear a  
confirmation tone and the screen displays the new setting.  
Security Code  
You can access the answering system from a tone dialing telephone in another  
(remote) location. The security code is required for remote access, and it prevents  
unauthorized access to your answering system.  
From the Answerer menu:  
1. Press the CALLER ID-VOLUME (5or 6) button to scroll to the SECURITY  
CODE sub-menu.  
ꢀ. Press mute/menu OK/program button to enter the menu. The screen displays  
SECURITY CODE 1 2 3.  
ꢁ. Use the touch-tone pad to enter your new ꢁ-digit security code. The default  
setting is 123.  
ꢂ. Press the mute/menu OK/program button to confirm. You will hear a  
confirmation tone and the screen displays the new security code.  
NOTE: If you make a mistake, use the delete/intercom/conf button  
to delete the security code and begin again.  
Speaker Volume  
Use the volume (5 or 6) buttons to adjust speaker volume on the base to a  
comfortable level. L1 is the minimum speaker volume and L5 is the maximum.  
16  
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Voice Instruction  
If you need additional assistance, press the repeat button in standby mode and  
follow the voice instructions.  
Recording the Outgoing Announcement  
For best results when recording, you should be about nine inches from the  
microphone, and eliminate as much background noise as possible.  
You may record an outgoing announcement in the answerer or choose the default for  
your current outgoing announcement.  
1. Make sure the answering system is ON.  
ꢀ. Press and hold the announce button until the speaker announces “RECORD  
ANNOUNCEMENT AFTER TONE“.  
ꢁ. Begin speaking after you hear the beep.  
ꢂ. Release the button when you finish your announcement.  
NOTE: If you choose not to record an outgoing announcement,  
a default announcement plays instead. To return to the default  
announcement after you have recorded your own outgoing  
announcement, press the announce button and release it when you  
hear the beep. Or, press the delete button while the announcement  
is reviewing.  
Sample Outgoing Announcement  
Hi, this is (use your name here), I can’t answer the phone right now, so please leave  
your name, number and a brief message after the tone, and I’ll get back to you.  
Thanks.  
NOTE: The maximum recording time for the outgoing  
announcement is 2 minutes.  
Reviewing and Choosing the Announcement  
Press and release the announce button to review and select this one as your outgoing  
announcement.  
NOTE: Press the PLAY/STOP button at any time to stop playing the  
announcement.  
17  
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GOOG411  
GOOG-ꢂ11 is Google’s new ꢂ11 service. With GOOG-ꢂ11, you can find local business  
information completely free, directly from your phone. With purchasing the GE phone,  
you can access 1-800-GOOG-ꢂ11 service at anytime by simply pressing the  
GOOG-411 button.  
1. In standby mode or dialing mode, press the GOOG-411 button, the preset  
GOOG-ꢂ11 service number is dialed out immediately. The screen displays “GOOG-  
411: Free 411 by Google”.  
ꢀ. Speak into the phone and say where you are and what you’re looking for.  
GOOG-ꢂ11 will connect you with the business you choose.  
ꢁ. When finished, press END/cancel button to hang up.  
At any point in the call:  
•
•
To go back  
To start over  
say “go back”  
say “start over” or press *  
When asked for a city and state:  
•
To enter city and state  
say the full names  
(for example, “Palo Alto California”)  
say it or enter with keypad  
•
To enter a zip code  
When asked for business name or category:  
•
To enter a business name  
or category  
say the full names  
(for example, “Joe’s Pizzaria” or “Pizza”)  
•
To spell a business name  
press 1 and spell with keypad  
(for example, TOYS would be 8697)  
When given results:  
•
•
•
To navigate between results  
To get more details  
To get help  
say or press the listing number  
say “details”  
say “help”  
18  
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Programming the Telephone  
Standby Screen  
The handset displays the handset number and user name.  
Programming Functions  
The system uses a menu structure to give you access to all of the built-in features.  
You may program the following items in main menu: Phonebook, Room Monitor,  
Answerer, Set Alarm Clock and Handset Setup.  
Phone Book  
Each handset can store up to fifty records in phone book for quick dialing; each  
record can contain a maximum of ꢀ0-digit numbers and 15-character names.  
Review Records  
1. Make sure the phone is OFF (not in TALK mode).  
ꢀ. Press the mute/menu OK/program button to go to the main menu.  
ꢁ. Press CALLER ID-VOLUME (6 or 5) button to scroll to PHONEBOOK.  
ꢂ. Press mute/menu OK/program button to enter PHONEBOOK menu.  
5. Use the CALLER ID-VOLUME (6 or 5) button to scroll to VIEW RECORDS.  
6. Press the mute/menu OK/program button to confirm, all records are shown in  
alphabetical order.  
7. Press the CALLER ID-VOLUME (6 or 5) button or select a starting letter to view  
the records.  
19  
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Add Records  
1. Make sure the phone is OFF (not in TALK mode).  
ꢀ. Press the mute/menu OK/program button to go to the main menu.  
ꢁ. Press CALLER ID-VOLUME (6 or 5) button to scroll to PHONEBOOK.  
ꢂ. Press mute/menu OK/program button to enter PHONEBOOK menu.  
5. Use the CALLER ID-VOLUME (6 or 5) button to scroll to ADD RECORDS.  
6. Press the mute/menu OK/program button to confirm. The screen displays ENTER  
NAME.  
7. Use the touch-tone pad to enter a name (up to 15 characters). More than one  
letter is stored in each of the number keys. For example, to enter Bill Smith, press  
the ꢀ key twice for the letter B. Press the ꢂ key ꢁ times for the letter I. Press the  
5 key ꢁ times for the letter L. Press the 5 key ꢁ times for the second letter L, and  
press the 1 key to insert a space between the first and last name. Press the 7 key  
ꢂ times for the letter S; press the 6 key once for the letter M; press the ꢂ key ꢁ  
times for the letter I; press the 8 key for the letter T; press the ꢂ key twice for the  
letter H.  
NOTE: If you make a mistake press the delete/intercom/conf button  
to backspace and erase the wrong character(s) or number(s).  
8. Press the mute/menu OK/program button again to save your selection. The  
screen displays ENTER TEL NUMBER.  
9. Use the touch-tone pad to enter the telephone number (up to ꢀ0 digits, including  
pauses), and press the mute/menu OK/program button to confirm. The records  
are stored alphabetically in the phonebook.  
Inserting a Pause in the Dialing Sequence (of a  
Stored Number)  
Press the #pause button on the handset’s touch-tone pad to insert a delay in dialing  
sequence when a pause is needed to wait for a dial tone (for example, after you dial 9  
for an outside line, or to wait for a computer access tone.) Each pause counts as one  
digit in the dialing sequence.  
ꢀ0  
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Edit Records  
1. Make sure the phone is OFF (not in TALK mode).  
ꢀ. Press the mute/menu OK/program button to go to the main menu.  
ꢁ. Press CALLER ID-VOLUME (6or 5) button to scroll to PHONEBOOK.  
ꢂ. Press mute/menu OK/program button to enter PHONEBOOK menu.  
5. Use the CALLER ID-VOLUME (6or 5) button to scroll to EDIT RECORDS.  
6. Press the mute/menu OK/program button to confirm, display will show the  
records.  
7. Use the CALLER ID-VOLUME (6 or 5) button or key in alphabet to move to  
desired record, press mute/menu OK/program button to confirm. The screen  
displays ENTER NAME.  
8. Repeat Steps 7 through 9 in “Add Records” section.  
Delete Records  
1. Make sure the phone is OFF (not in TALK mode).  
ꢀ. Press the mute/menu OK/program button to go to the main menu.  
ꢁ. Press CALLER ID-VOLUME (6or 5) button to scroll to PHONEBOOK.  
ꢂ. Press mute/menu OK/program button to enter PHONEBOOK menu.  
5. Use the CALLER ID-VOLUME (6or 5) button to scroll to DELETE RECORDS.  
6. Press the mute/menu OK/program button to confirm, display will show the  
records.  
7. Use the CALLER ID-VOLUME (6or 5) button or key in alphabet to move to  
desired record, press the delete/intercom/conf button. The screen displays  
DELETE?.  
8. Press the delete/intercom/conf button or mute/menu OK/program button again  
to confirm.  
NOTE: If you don’t want to change or delete a record, simply  
press the END/cancel button, or wait for one minute to exit  
automatically.  
ꢀ1  
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Dialing a Number from Internal Memory  
1. Make sure the phone is OFF (not in TALK mode).  
ꢀ. Press the mute/menu OK/program button to go to the main menu.  
ꢁ. Press CALLER ID-VOLUME (6or 5) button to scroll to PHONEBOOK.  
ꢂ. Press mute/menu OK/program button to enter PHONEBOOK menu.  
5. Use the CALLER ID-VOLUME (6or 5) button to scroll to VIEW RECORDS.  
6. Press the mute/menu OK/program button to confirm.  
7. Use the CALLER ID-VOLUME (6or 5) button or key in alphabet to move to the  
desired number.  
8. Press the TALK or SPEAKER buttons, the number dials automatically.  
Ignore The Incoming Call  
With this feature, you can transfer all the incoming calls to the answering system.  
When the phone rings, press the END/cancel button on the handset. The answering  
system will answer the call for you.  
Room Monitor (applicable only with additional handsets)  
1. Make sure your phone is OFF (not in TALK mode).  
ꢀ. Press the mute/menu OK/program button to go to the main menu.  
ꢁ. Press CALLER ID-VOLUME (6or 5) button to scroll to ROOM MONITOR.  
ꢂ. Press mute/menu OK/program button to enter ROOM MONITOR menu. The  
screen displays ROOM MONITOR EXTENSION?.  
5. Use the touch tone pad to enter the handset number to be monitored.  
NOTE: When this phone system is expanded (up to 6 handsets  
by purchase of optional Model 28801FE1 handset with recharge  
cradle), handsets are named HANDSET 1, HANDSET 2, HANDSET 3,  
and etc.  
ꢀꢀ  
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6. The receiving handset will turn on the microphone and the originating handset  
will turn on the speakerphone to monitor sound from the receiving handset.  
NOTE: For room monitoring mode to work, the originating handset  
must NOT be on the cradle.  
NOTE: While in room monitoring mode, the handsets will emit an  
alert tone approximately every 5 seconds if there is an incoming  
call. You may press the SPEAKER button to quit room monitor and  
answer the call.  
NOTE: While in room monitoring mode, the originating handset can be  
switched to monitor by handset earpiece by pressing the TALK button  
once. Switch back to speakerphone by pressing the SPEAKER button once.  
NOTE: Press the END/cancel button on the handset to exit room  
monitor mode.  
Set Alarm Clock  
1. Make sure your phone is OFF (not in TALK mode).  
ꢀ. Press the mute/menu OK/program button to go to the main menu.  
ꢁ. Press CALLER ID-VOLUME (6or 5) button to scroll to ALARM.  
ꢂ. Press mute/menu OK/program button to enter the submenu, the screen displays  
ALARM 1ON 2OFF.  
5. Use the touch-tone pad to enter the selection, or use the CALLER ID-VOLUME  
(6or 5) button to scroll to 1ON or 2OFF.  
6. If you select ON, press the mute/menu OK/program button to confirm and  
advance Set Alarm Time sub-menu.  
7. Use the number keys to enter the time, then use the #pause button to select AM  
or PM.  
8. Press the mute/menu OK/program button to confirm and advance Set Cycle  
Time sub-menu.  
9. Use the CALLER ID-VOLUME (6or 5) button to select Once or Daily. The default  
setting is Once.  
10. Press the mute/menu OK/program button to save your selection. You will hear a  
confirmation tone.  
NOTE: If you select Daily, the system will follow the current time  
setting to turn on the alarm.  
ꢀꢁ  
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Handset Setup  
1. Make sure your phone is OFF (not in TALK mode).  
ꢀ. Press the mute/menu OK/program button to go to the main menu.  
ꢁ. Press CALLER ID-VOLUME (6or 5) button to scroll to HANDSET SETUP.  
ꢂ. Press mute/menu OK/program button to confirm and you may program the  
following items: Language, Handset Name, Ringer Tone, Ringer Volume, VIP  
Melody, Key Tone, Set Day/Time, Equalizer, Area Code, Tone/Pulse, Registration,  
Deregistration and Default Setting.  
NOTE: During programming, you may press the END/cancel button  
at any time to exit the sub-menu and return to the menu.  
Language  
From the Handset Setup Menu:  
1. Press the CALLER ID-VOLUME (6or 5) button to scroll to the SET LANGUAGE  
sub-menu.  
ꢀ. Press mute/menu OK/program button to enter the menu. The screen displays  
SET LANGUAGE 1ENG 2FRA 3ESP.  
ꢁ. Use the touch tone pad on the handset to select 1ENG, 2FRA, 3ESP, or use the  
CALLER ID-VOLUME (6or 5) button to scroll to the desired language. English is  
the default setting.  
ꢂ. Press the mute/menu OK/program button to save your selection. You will hear a  
confirmation tone and the screen displays the selected language.  
Handset Name  
From the Handset Setup Menu:  
1. PresstheCALLER ID-VOLUME (6or 5) button to scroll to the HANDSET  
NAME sub-menu.  
ꢀ. Press mute/menu OK/program button to enter the menu. The screen displays  
HANDSET NAME.  
ꢁ. Use the touch-tone pad to enter a name (up to 15 characters). More than one  
letter is stored in each of the number keys. For example, to enter Bill Smith, press  
the ꢀ key twice for the letter B. Press the ꢂ key ꢁ times for the letter I. Press the  
5 key ꢁ times for the letter L. Press the 5 key ꢁ times for the second letter L, and  
ꢀꢂ  
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press the 1 key to insert a space between the first and last name. Press the 7 key ꢂ  
times for the letter S; press the 6 key once for the letter M; press the ꢂ key ꢁ times  
for the letter I; press the 8 key for the letter T; press the ꢂ key twice for the letter H.  
NOTE: If you make a mistake, use the delete/intercom/conf button  
to backspace and delete one character at a time.  
ꢂ. Press the mute/menu OK/program button to save your name. You will hear a  
confirmation tone and the screen displays the handset name.  
Ringer Tone  
You may choose from ten different ringer tones and ten different melodies.  
From the Handset Setup Menu:  
1. Press the CALLER ID-VOLUME (6or 5) button to scroll to the RINGER TONE  
sub-menu.  
ꢀ. Press mute/menu OK/program button to enter the menu. The screen displays  
SET RINGER TONE 01. 01 is default setting.  
ꢁ. Use the CALLER ID-VOLUME (6or 5) button to scroll to the desired setting (1  
through ꢀ0). You will hear a sample of the ringer tone/melody you select.  
ꢂ. Press the mute/menu OK/program button to save your selection. You will hear a  
confirmation tone and the screen displays the selected ringer tone.  
NOTE: You must have the Ringer Volume set to ON for ring tone to  
signal an incoming call.  
Ringer Volume  
From the Handset Setup Menu:  
1. Press the CALLER ID-VOLUME (6or 5) button to scroll to the RINGER VOLUME  
sub-menu.  
ꢀ. Press mute/menu OK/program button to enter the menu. The screen displays  
SET RINGER LEVEL 5.  
ꢁ. Use the CALLER ID-VOLUME (6or 5) button to scroll to your selection. LEVEL 5 is  
the default setting.  
ꢂ. Press the mute/menu OK/program button to save your selection. You will hear a  
confirmation tone and the screen displays the new volume setting.  
NOTE: If you turn the ringer OFF, the screen displays the ringer off icon.  
ꢀ5  
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VIP Melody  
This features allows you to assign a specific melody to someone you want to get your  
attention when the person calls. When a VIP melody is assigned and that person  
calls, the unit rings the normal ring for the first ring and then follows with VIP melody  
ring. You may choose from ten different polyphonic melodies and may store up to 10  
VIP records.  
NOTE: This feature ONLY works when the following conditions are  
met.  
1. You have subscribed to Caller ID.  
2. You have your Caller ID record previously transferred to the  
memory. (Refer to Storing CID Records in Internal Memory). NO  
USER MEMORY will show in the display to remind the user to do CID  
record transfer first.  
Storing VIP Melody  
From the Handset Setup Menu:  
1. Press the CALLER ID-VOLUME (6or 5) button to scroll to VIP MELODY sub-menu.  
ꢀ. Press mute/menu OK/program button to select VIP melody feature and then  
display VIP 1 record.  
-If VIP1 does NOT contain any specific number/records, it will display EMPTY.  
ꢁ. Press CALLER ID-VOLUME (6or 5) button to select the specific VIP melody  
memory location (10 VIP locations) that does not contain any record.  
ꢂ. Press mute/menu OK/program button to display SELECT MEMORY.  
NOTE: If the memory location does not contain any CID memory records and you  
are trying to mark a specific record as VIP MELODY, then SELECT MEMORY will  
not be displayed. Instead, NO USER MEMORY will display in prompt to alert the  
user.  
5. Press CALLER ID-VOLUME (6or 5) button to view the records from memory to be  
selected as VIP  
.
6. Press mute/menu OK/program button to confirm and then display VIP MELODY  
01 to wait for the melody tone selection.  
7. Press CALLER ID-VOLUME (6or 5) button to select from melody 01 to melody 10  
(a testing tone is generated while making melody selection).  
ꢀ6  
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8. Press mute/menu OK/program button to confirm.  
NOTE: If the desired number/record was previously stored in any  
one of the ten VIP melody records, The screen displays DUPLICATE  
NUMBER.  
Changing a Stored VIP Melody Record  
Use the Storing VIP Melody procedure to change the number of a selected record and  
replace the old phone number with new phone number.  
When the screen displays REPLACE VIP# ?, you must press mute/menu OK/program  
button on the handset to confirm replacement.  
Reviewing And Deleting Stored VIP Melody Record  
From the Handset Setup Menu:  
1. Press the mute/menu OK/program button to enter to VIP MELODY menu.  
ꢀ. Use the CALLER ID-VOLUME (6or 5) button to scroll to the desired VIP  
Melody Record.  
ꢁ. If you want to delete the information, press the delete/intercom/conf button on  
the handset while the entry displays. The display show DELETE VIP# ?.  
ꢂ. Press delete/intercom/conf again to confirm. You will hear a confirmation tone  
and the screen displays VIP# DELETED.  
Key Tone  
From the Handset Setup Menu:  
1. Press the CALLER ID-VOLUME (6or 5) button to scroll to the KEY TONE  
sub-menu.  
ꢀ. Press mute/menu OK/program button to enter the menu. The screen displays  
SET KEY TONE 1ON 2 OFF.  
ꢁ. Use the touch tone pad on the handset to select 1 or ꢀ, or use the  
CALLER ID-VOLUME (6or 5) button to scroll to your selection. 1ON is the default  
setting.  
ꢂ. Press the mute/menu OK/program button to confirm and the screen displays  
the key tone setting.  
ꢀ7  
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Set Day/Time  
From the Handset Setup Menu:  
1. Press the CALLER ID-VOLUME (6or 5) button to scroll to the SET DAY/TIME  
sub-menu.  
ꢀ. Press mute/menu OK/program button to enter the menu. The screen displays  
SET DAY MONDAY. MONDAY is default setting.  
ꢁ. Press the CALLER ID-VOLUME (6or 5) button to select from MONDAY to  
SUNDAY.  
ꢂ. Press mute/menu OK/program button to confirm your selection and advance  
SET TIME sub-menu.  
5. Use the number keys to enter the current hour and minute, then use the #pause  
button to select AM or PM.  
6. Press the mute/menu OK/program button to save your selection. You will hear a  
confirmation tone and the screen displays the current time.  
Equalizer  
This feature lets you to adjust the audio quality.  
From the Handset Setup Menu:  
1. Press the CALLER ID-VOLUME (6or 5) button to scroll to Equalizer.  
ꢀ. Press the mute/menu OK/program button to enter the menu.  
ꢁ. Use the CALLER ID-VOLUME (6or 5) button to scroll to desired selection. The  
default is Natural.  
ꢂ. Press the mute/menu OK/program button to save your selection. You will hear a  
confirmation tone.  
ꢀ8  
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Area Code  
From the Handset Setup Menu:  
1. Press the CALLER ID-VOLUME (6or 5) button to scroll to the AREA CODE  
sub-menu.  
ꢀ. Press mute/menu OK/program button to enter the menu. The screen displays  
SET AREA CODE - - -.  
ꢁ. Use the touch-tone pad to enter your ꢁ-digit area code.  
ꢂ. Press the mute/menu OK/program button to confirm. You will hear a  
confirmation tone and the screen displays the new area code.  
NOTE: To restore the default setting to - - -, press and release delete/  
intercom/conf when the screen displays SET AREA CODE.  
Tone/Pulse  
From the Handset Setup Menu:  
1. Press the CALLER ID-VOLUME (5or 6) button to scroll to the TONE/PULSE  
sub-menu.  
ꢀ. Press mute/menu OK/program button to enter the menu. The screen displays  
TONE/PULSE 41TONE 2PULSE. The default setting is “1 TONE”.  
ꢁ. Use the touch-tone pad or CALLER ID-VOLUME (5or 6) to enter 1 TONE or 2  
PULSE.  
ꢂ. Press the mute/menu OK/program button to confirm. You will hear a  
confirmation tone and the screen will display your selection.  
ꢀ9  
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Registration  
Your packaged handset(s) are pre-registered and ready to use. It is not recommended  
that a handset be registered again unless absolutely necessary.  
From the Handset Setup Menu:  
1. Press the CALLER ID-VOLUME (6or 5) button to scroll to the REGISTRATION sub-menu.  
ꢀ. Press the mute/menu OK/program button to enter the menu. The screen displays  
REGISTRATION 1YES42NO. The default setting is 2NO.  
ꢁ. Use the touch-tone pad to select 1 for YES or ꢀ for NO. Or use the  
CALLER ID-VOLUME (6or 5) button to scroll to 1YES or 2NO.  
ꢂ. If you select 1YES, press the mute/menu OK/program button. The screen displays  
HOLD BASE PAGE FOR 5 SECONDS, THEN PRESS HANDSET PROGRAM. (Your  
handset should be held near the base during registration process.)  
5. Press and hold the find button on the base unit, the charge/in use voicemail  
indicator flashes. Press the handset mute/menu OK/program button. The screen  
displays REGISTERING. The screen will then display REGISTERED. You may now  
rename your handset. (Refer to Step ꢁ & ꢂ of Handset Name Section)  
NOTE: IF you are re-registering the handset through the handset  
menu; to rename your handset you must go to the Handset Name  
Section and start from the beginning step.  
De-Registration  
De-registration cancels registration. During the de-registration process, keep the  
handset near the base.  
From the Handset Setup Menu:  
1. Press the CALLER ID-VOLUME (6 or 5) button to scroll to the DEREGISTRATION  
sub-menu.  
ꢀ. Press the mute/menu OK/program button to enter the menu. The screen displays  
DEREGISTRATION 1YES42NO. The default setting is "2NO".  
ꢁ. Use the touch-tone pad to select 1 for YES or ꢀ for NO. Or use the  
CALLER ID-VOLUME (6 or 5) button to scroll to 1YES or 2NO.  
WARNING: It is not recommended that a handset be de-  
registered unless absolutely necessary because once a handset  
is de-registered, that handset’s telephone features cannot be  
used until the handset is re-registered.  
ꢁ0  
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ꢂ. Select 2NO, if you do not want to de-register.  
5. If you select 1YES, press the mute/menu OK/program button and MOVE NEAR TO  
BASE displays for ꢀ seconds, then CONFIRM? 1YES 2NO appears in the display.  
6. Press the touch-tone pad to select 1YES or 2NO, or use the CALLER ID-VOLUME  
(6 or 5) button to scroll to 1YES or 2NO.  
7. If you select YES, press the mute/menu OK/program button to confirm. DE-The  
screen displays REGISTER.... You will hear a confirmation tone. Then the screen  
displays DEREGISTERED to confirm the handset is deregistered.  
NOTE: When you complete the de-registration process, The screen  
displays HANDSET NEEDS REGISTRATION. To use the handset, you  
MUST re-register the handset using the Registration process.  
Global De-registration  
If one or more handsets becomes lost, you should de-register all handsets to ensure  
proper system operation.  
WARNING: It is not recommended that a handset be de-  
registered unless absolutely necessary because once a handset  
is de-registered, that handset’s telephone features cannot be  
used until the handset is re-registered.  
1. Disconnect power from the base by pulling the plug out of the back of the unit.  
ꢀ. Press and hold the find button and while holding the find button reconnect the  
power.  
ꢁ. Continue to hold the find button until the charge/in use voicemail light flashes  
rapidly.  
ꢂ. Release the find button.  
5. Press and release the find button on the base once. All handsets are de-registered  
and the screen displays HANDSET NEEDS REGISTRATION.  
Default Setting  
As you become familiar with this system, you may prefer to use the system’s original  
settings. Follow the steps below to return to the factory default settings.  
From the Handset Setup Menu:  
1. Press the CALLER ID-VOLUME (6 or 5) button to scroll to the DEFAULT SETTING  
sub-menu.  
ꢁ1  
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ꢀ. Press the mute/menu OK/program button to enter the menu. The screen displays  
DEFAULT SETTING 1YES 2NO. The default setting is 2NO.  
ꢁ. Use the touch-tone pad to select 1YES or 2NO, or use the CALLER ID-VOLUME  
(6 or 5) button to move the cursor to 1YES or 2NO.  
NOTE: If you choose YES all the settings in the programmable menu  
are returned to factory default setting.  
ꢂ. Press the mute/menu OK/program button to save your selection. You will hear a  
confirmation tone.  
Telephone Operation  
Visual Indicators  
Base  
The charge/in use voicemail indicator on the base will flash to alert you to an  
incoming call, during paging, or if you have a message waiting from your service  
provider. The indicator will remain lit when a handset is in the base charging or when  
the line is in use.  
Handset  
The TALK and SPEAKER indicator buttons flash when you receive a call and remain lit  
during a call.  
The keypad and CID will also light when a call is received.  
VMWI / Visual Ringer Indicator on Handset  
IMPORTANT: In order to use this unit’s Voice Mail Waiting Indicator  
(VMWI) feature, you must subscribe to this service from your  
phone company.  
The VMWI indicator on the top of the handset flashes when you receive a new  
message from your service provider. Also, it serves as a Visual Ringer function. It will  
flash when there is an incoming call.  
ꢁꢀ  
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Speakerphone Operation.  
NOTE: If you are using the speakerphone, remain close to handset  
so the party you are speaking to can hear you.  
If you are using the handset and want to switch to the speakerphone, press the  
SPEAKER button, press END/cancel to end conversation.  
If you are using the speakerphone and want to switch to the handset, press the TALK  
button, press END/cancel again to end conversation.  
Making a Call  
1. Press the TALK or SPEAKER button. Dial the desired number.  
- OR -  
Dial the number first, then press the TALK or SPEAKER button.  
- OR -  
Press the CALLER ID-VOLUME (6 or 5) button to select the desired record, then  
press the TALK or SPEAKER button.  
ꢀ. When finished, press the END/cancel button to hang up.  
NOTE: You may enter up to 25 pre-dial digits.  
NOTE: If you want to delete the pre-dial number you entered, press  
the delete/intercom/conf button until all of the digits are erased.  
Answering Calls  
1. When the phone rings, press the SPEAKER button on the handset.  
- OR -  
Pick up the handset and press the TALK button.  
ꢀ. When finished, press END/cancel button to hang up.  
NOTE: Adjust the handset volume by pressing the  
CALLER ID-VOLUME (6 or 5) button during a call.  
ꢁꢁ  
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Ignore The Incoming Call  
With this feature, you can transfer all the incoming calls to the answering system.  
When the phone rings, press the END/cancel button on the handset. The answering  
system will answer the call for you.  
Call Timer  
After you press the TALK or SPEAKER button on the handset, the screen displays the  
built-in call timer and counts the length of time of the call in minutes and seconds.  
Auto Standby  
If you place the handset in the cradle while the handset is off the hook (during a call),  
the call is automatically disconnected.  
Ringer Volume (Shortcut)  
There are two ways to set the ringer volume. One is the traditional way as described  
in the Programming Functions; Handset Setup; Ringer Volume menus. The other one  
is this short cut to ringer menu.  
1. Make sure the phone is OFF (not in TALK mode).  
ꢀ. Press the #pause button to display SET RINGER LEVEL 5.  
ꢁ. Use the CALLER ID-VOLUME (6or 5) button to scroll to your selection. LEVEL 5 is  
the default setting.  
ꢂ. Press #pause button again to save and display the new selection for a few seconds.  
Flash/Call Waiting  
If you subscribe to the combined Call Waiting Caller ID service from your local telephone  
company, you will receive Caller ID information (if available) on Call Waiting calls. During  
a phone call, you will hear a beep to indicate another call is waiting on the line and the  
screen displays Caller ID information for the waiting call.  
•
To connect to the waiting call, press the TALK or SPEAKER button on the handset,  
and your original call is put on hold.  
•
To switch between the two calls, press the TALK or SPEAKER button.  
ꢁꢂ  
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Last Number Redial  
You may redial a number up to ꢀ5 digits long. To quickly redial the last number you  
dialed:  
1. Press the TALK or SPEAKER button.  
ꢀ. Press the redial/format button.  
-OR-  
ꢁ. Press the redial/format button first, then use the CALLER ID-VOLUME (6 or 5)  
button to select the desired redial number.  
- Press the CALLER ID-VOLUME ( 5) to review the oldest call and scroll toward the  
most recent calls (higher numbers).  
- Press the CALLER ID-VOLUME ( 6) to review the newest call and scroll to older  
calls (lower numbers).  
NOTE: You may choose from three last dialed numbers.  
ꢂ. Press the TALK or SPEAKER button. The number dials automatically.  
If you get a busy signal and want to keep dialing the number, press the redial/format  
button to quickly redial the number.  
Exit  
Press the END/cancel button to exit a menu function and return to the standby  
screen.  
Page  
The page feature helps you locate a misplaced handset. To send and receive  
pages, all handsets must be registered. If your handset is not registered, follow the  
instructions in the Registration section of this manual.  
ꢁ5  
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Handset to Handset Paging  
(applicable only with additional handsets)  
1. Make sure the phone is OFF (not in TALK mode).  
ꢀ. Press and release the delete/intercom/conf button on a handset. The screen  
displays PAGING EXTENSION?.  
ꢁ. Use the touch-tone pad to enter the handset number you want to page.  
ꢂ. To cancel the page, press the END/cancel, delete/intercom/conf, or TALK button  
on the originating handset, or press the END/cancel button on the receiving  
handset.  
Paging All Handsets from a Handset  
(applicable only with additional handsets)  
1. Make sure the originating phone is OFF (not in TALK mode).  
ꢀ. Press and release the delete/intercom/conf button on a handset. The screen  
displays PAGING EXTENSION?.  
ꢁ. Use the touch-tone pad to enter the handset number you want to page. (1= to  
page Handset 1, ꢀ=to page handset ꢀ, etc., and * tone=to page all handsets)  
ꢂ. To cancel the page, press the END/cancel, delete/intercom/conf, or TALK button  
on the originating handset, or press the END/cancel button on the receiving  
handset.  
Paging from the Base/Group Page  
Use the base-only to page all registered handsets at the same time.  
1. Press the find button on the base. All handsets beep for two minutes, and the  
screen displays PAGING FROM BASE.  
ꢀ. To cancel the page, press the find button on the base, or press the TALK button or  
the END/cancel button on each handset.  
ꢁ6  
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Mute  
To have a private, off-line conversation, use the MUTE feature. The party on the  
telephone line cannot hear you, but you can hear them.  
1. Press the mute/menu OK/program button. The handset screen displays MUTE  
ON.  
ꢀ. Press the mute/menu OK/program button to cancel and return to your phone  
conversation.  
Receiver Volume Control  
When the handset is ON (in TALK mode) you may adjust the receiver volume by  
pressing the CALLER ID-VOLUME (6 or 5) button. There are five volume levels to  
choose from. When the maximum or minimum volume level is reached, the phone  
beeps twice. VOL 1 is minimum and VOL 5 is maximum.  
Do Not Disturb (D-N-D)  
This feature allows you to turn off all the handset ringer(s) at once, by pressing one  
button at the base unit, even though the ringer volume of handset(s) has been preset.  
1. In the standby mode, press the D-N-D button on the base.  
ꢀ. The DND indicator will light and the screen displays DO NOT DISTURB on each  
handset.  
ꢁ. To cancel, press the D-N-D button again.  
NOTE: You can press the do not disturb button and activate the  
function immediately, even when there is incoming call ringing in,  
or during call screening after the call is taken by the answerer.  
ꢁ7  
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Intercom Operation  
(applicable only with additional handsets)  
The intercom feature allows you to have a conversation with another registered  
handset without tying up the telephone line, allowing you to still receive incoming calls.  
Making an Intercom Call  
1. Make sure the handset is OFF (not in TALK mode).  
ꢀ. Press the delete/intercom/conf button on the handset.  
ꢁ. Use the touch-tone pad to select the handset you want to page.  
NOTE: To cancel page, press the delete/intercom/conf button again  
or the END/cancel button on the sending handset.  
ꢂ. Wait for the person at the receiving handset to press the delete/intercom/conf  
button.  
NOTE: If the receiving handset does not answer within two minutes,  
the intercom call is automatically canceled. The originating  
handset displays NO ANSWER.  
5. When finished, press the END/cancel button or delete/intercom/conf button on  
either handset to deactivate the intercom.  
NOTE: The system is expandable up to 6 handsets (by purchase of  
optional Model 28801FE1 handset with recharge cradle or 28108  
speaker box). When 4 handsets are registered, the system can  
handle 2 separate intercom operations at once, for example, 1st  
handset intercoms with 2nd handset while 3rd handset intercoms  
with 4th handset.  
Receiving an Intercom Call  
When you receive an intercom call, your handset beeps. To answer the call press the  
delete/intercom/conf button or TALK button.  
ꢁ8  
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Advanced Intercom Features  
Receiving an Incoming Call During an Intercom Call  
If you receive a telephone call during an intercom call, the intercom call is  
immediately terminated and both handsets ring. Either handset user may press the  
TALK or SPEAKER button to answer the call.  
Using Intercom with External Telephone Calls  
During a telephone call, you may use the intercom/paging function to page another  
handset and have an off line, private (two-way) intercom conversation. You may also  
have a three-way conversation between the external caller and the handsets, or you  
may transfer the external telephone call to another handset.  
NOTE: Before you intercom/page another handset, you must  
decide whether you want to create a two-way or a three-way  
conversation.  
Two-Way Calling  
1. During an external call, press the delete/intercom/conf button, and use the  
touch-tone pad to enter the handset number you want to call.  
NOTE: The receiving handset presses the delete/intercom/conf  
button to answer the intercom call. Both intercom users may speak  
privately. The external caller will not hear the intercom conversation.  
ꢀ. When finished, press the END/cancel button or delete/intercom/conf button to  
end the intercom call, return to the talk mode, and resume your original telephone  
conversation.  
Three-Way Calling  
1. During an external call, press the delete/intercom/conf button. The screen  
displays LINE ON HOLD EXTENSION?.  
ꢀ. Use the touch-tone pad to select Handset #. You will hear a paging tone and the  
screen displays PAGING on the originating handset.  
NOTE: The screen displays PAGING FROM... on the receiving handset,  
and the receiving handset presses the delete/intercom/conf or TALK  
button to answer the intercom.  
ꢁ9  
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ꢁ. When the receiving handset connects, press the delete/intercom/conf button on  
the originating handset to conference with the receiving handset and the external  
caller. The screen displays CONFERENCE on the originating and receiving handsets.  
NOTE: A handset can enter conference mode directly by pressing  
TALK or SPEAKER on the second handset during a call.  
Transferring External Calls to Other Handsets  
During an external call, you may transfer the external call to another handset.  
1. Press the delete/intercom/conf button on the originating handset to put an  
external call on hold, and then page the receiving handset.  
ꢀ. Use the touch-tone pad on the handset to select Handset #. You will hear a  
paging tone. The screen displays PAGING on the originating handset’s display,  
and the screen displays PAGING FROM... on the receiving handset’s display.  
ꢁ. When the receiving handset connects, press the TALK or SPEAKER button on the  
originating handset to transfer the call.  
-OR-  
ꢂ. Press the TALK or SPEAKER button on the originating handset to transfer the  
call. If the receiving handset does not answer within ꢁ0 seconds, the originating  
handset rings back and displays CALLBACK. If the originating handset does not  
answer within ꢁ0 seconds, the call is automatically dropped.  
Caller ID (CID)  
IMPORTANT: In order to use this unit’s Caller ID features, you must  
subscribe to either the standard Name/Number Caller ID Service or  
Call Waiting Caller ID Service. To know who is calling while you are on  
the phone, you must subscribe to Call Waiting Caller ID Service.  
This unit receives and displays information transmitted by your local phone company.  
This information can include the phone number, date, and time; or the name, phone  
number, date, and time.  
NEW CALL  
ꢂ0  
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Call Waiting Caller ID  
Provided you subscribe to Call Waiting Caller ID service from your phone company; if  
you receive an incoming call and you are using the GE multi handset system, a beep  
indicates the presence of a Call Waiting call on the line. The Call Waiting Caller ID  
information will be displayed and stored in the history of all handsets in the system.  
•
When you hear the call waiting beep in the handset receiver, press the TALK or  
SPEAKER button to put the current call on hold and answer the incoming call.  
Press TALK or SPEAKER again to return to the original call.  
Receiving CID Records  
When you receive a call, the Caller ID information is transmitted between the first and  
second ring. The Caller ID information appears on the display while the phone rings,  
giving you a chance to monitor the information and decide whether or not to answer  
the call.  
Storing CID Records (In CID Memory)  
If you are not at home or cannot answer, your telephone’s Caller ID memory stores  
the data for the ꢂ0 most recent calls you received so you can see who called while  
you were unavailable. When the ꢂ1st call is received, the oldest Caller ID record (1st  
call) is automatically deleted.  
You may review the stored information at any time. Calls received since your last  
review show as  
in the display.  
Reviewing CID Records  
As calls are received and stored, the display is updated to let you know how many  
calls have been received. To scroll CID records:  
1. Make sure the phone is OFF (not in TALK mode).  
ꢀ. Press the CALLER ID-VOLUME ( 6) button to review the newest CID record.  
ꢁ. Press the CALLER ID-VOLUME ( 5) button to review the oldest CID record first.  
ꢂ1  
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Dialing a CID Number  
1. Make sure the phone is OFF (not in TALK mode).  
ꢀ. Use the CALLER ID-VOLUME (6 or 5) button to display the desired record.  
ꢁ. Press the TALK or SPEAKER button. The number dials automatically.  
NOTE: Depending on (a) how the incoming caller’s phone number is  
formatted when it is received, and (b) whether or not you previously  
pre-programmed your local area code into the set up menu, you  
may need to adjust the format of the incoming caller’s stored  
phone number before making the call, press the redial/format  
button to adjust the number, and try again.  
Available formats include:  
Number of digits  
Explanation  
Example  
Eleven digits  
long distance code “1 ”  
+ꢁ-digit area code  
1-ꢁ17-888-8888  
+7-digit telephone number.  
Ten digits  
ꢁ-digit area code +  
7-digit telephone number.  
7-digit telephone number.  
ꢁ17-888-8888  
888-8888  
Seven digits  
Storing CID Records in Internal Memory  
You may also store CID information in the phone’s internal memory.  
NOTE: It is important that you format CID records correctly BEFORE  
storing in internal memory as you cannot reformat CID records  
stored in memory.  
1. Make sure the phone is OFF (not in TALK mode).  
ꢀ. Press the CALLER ID-VOLUME (6or 5) button, the screen displays NEW CALL XX.  
ꢁ. Use the CALLER ID-VOLUME (6or 5) button to scroll to the desired CID record.  
ꢂ. Press mute/menu OK/program button to store the number and the screen  
displays SAVE TO MEMORY.  
NOTE: Press the END/cancel button once to keep the previous  
setting (making no changes) and return to the menu.  
ꢂꢀ  
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NOTE: If the selected CID record contains any information that is non-  
numeric, the unit will not allow this record to transfer to the internal  
user memory. The handset will display UNABLE TO STORE.  
NOTE: If the number has been previously saved, the screen displays  
RECORD ALREADY SAVED TO MEMORY.  
Deleting a CID Record  
1. Make sure the phone is OFF (not in TALK mode).  
ꢀ. Use the CALLER ID-VOLUME (6or 5) button to display the CID record you want  
to delete.  
ꢁ. Press the delete/intercom/conf button. The screen displays DELETE CALL ID?  
ꢂ. Press the delete/intercom/conf button to erase the record showing in the display.  
The screen displays DELETED.  
NOTE: Press the END/cancel button to return to the standby mode  
without deleting any CID records.  
Deleting All CID Records  
1. Make sure the phone is OFF (not in TALK mode).  
ꢀ. Use the CALLER ID-VOLUME (6or 5) button to display any Caller ID record.  
ꢁ. Press and hold the delete/intercom/conf button until the screen displays DELETE  
ALL?.  
ꢂ. Press delete/intercom/conf button to erase all of the current CID records. The  
screen displays DELETED followed by NO CALLS.  
NOTE: Press the END/cancel button to return to the standby mode  
without deleting any CID records.  
ꢂꢁ  
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Answering System Operation  
This section discusses the buttons and features on the answering system.  
Message Counter Indicator  
The message counter gives you a numeric display of how many messages you have.  
The new message indicator flashes to indicate you have new messages. See below  
for the details.  
a) Message counter has a number displayed without flashing - No new messages.  
Shows total number of old messages.  
b) Message counter has a flashing number displayed - There are new messages.  
Shows total number of old and new messages.  
c) Message counter has bars ( - - ) - Answerer is off.  
d) Message counter has an “F“ flashing on the display - Memory is full.  
e) Message counter has a “CL” flashing on the display - Clock is not set since power  
up or after power failure.  
f) Message counter has six horizontal bars flashing on the display - MEMO recording.  
g) Message counter has a “An“ flashing on the display - Answering incoming calls  
and recording an incoming call.  
h) Message counter has “LA” - The answering system is being accessed remotely.  
NOTE: While the messages are playing, the message counter will  
display the messages in the order they were received.  
NOTE: The maximum recording time for each message is 3 minutes  
and the total recording time of this unit is 12 minutes.  
Leaving a Message/Memo  
Use the memo feature to leave a message.  
1. Press and hold the memo button.  
ꢀ. Begin speaking after you hear “RECORD MESSAGE” and start tone.  
ꢁ. Release the memo button when you are finished recording the memo.  
NOTE: Maximum recording time for memo is 3 minutes.  
ꢂꢂ  
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Screening Calls from the Base  
1. When the answering system answers the call, listen while the caller leaves a  
message (to determine who is calling).  
ꢀ. To speak to the caller, pick up the handset, and press the TALK or SPEAKER  
button.  
The answering system automatically stops recording when you activate the handset  
or pick up an extension phone.  
TIP: Make sure the volume on the base is set loud enough to hear  
your incoming calls.  
Message Playback  
The message counter lets you know when you have message(s) or new message(s). To  
play the messages, press the PLAY/STOP button.  
While a message is playing, you may do the following:  
•
•
Press the corresponding PLAY/STOP button to stop the message playback.  
Press and release speed button to listen to the message playback at half of its  
normal speed. Press again to cancel and return to standard playback mode.  
•
•
•
•
Press and release the repeat button to restart the current message.  
Press and release the repeat button twice to go to the previous message.  
Press and release the skip button to go to the next message.  
Press the delete button to erase the current message.  
Memory Full  
When the answering system memory is full, the system answers after 10 rings. You  
should erase some messages so the answering system may record new messages.  
ꢂ5  
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Erasing Messages  
You may erase messages in the following three ways:  
To erase a message while it is playing  
1. Press and release PLAY/STOP button.  
ꢀ. Press the repeat and skip buttons to select and play the message you want to  
erase.  
ꢁ. Press the delete button, the current message is erased, and the next  
message plays.  
To erase all previously played Messages in a mailbox  
1. Make sure the phone is OFF (not in TALK mode)  
ꢀ. Press and hold the delete button until “ALL OLD MESSAGES ERASED” is  
announced.  
To erase a message from the handset:  
1. Press the mute/menu OK/program button to go to the main menu.  
ꢀ. Press the CALLER ID-VOLUME (6 or 5) button to scroll to ANSWERER.  
ꢁ. Press the mute/menu OK/program button to enter the menu, press the CALLER  
ID-VOLUME (6 or 5) to select HANDSET ACCESS submenu.  
ꢂ. Press the mute/menu OK/program button to access the answering system. The  
screen displays ANSWERER REMOTE ACCESS.  
5. Press the play/stop (key ꢀ) on the handset.  
6. Press the erase (key 0) on the handset to erase a message during playback.  
NOTE: Erased messages cannot be restored.  
ꢂ6  
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Remote Access  
You may access the answering system with the cordless handset or from any tone-  
dial compatible telephone.  
Cordless Handset  
Use the corresponding handset keys just like you would use the base buttons (see  
“Answering System Setup”). The button functions are located on the handset above  
each number key. For example, to play messages:  
1. Press the mute/menu OK/program button to go to the main menu.  
ꢀ. Press the CALLER ID-VOLUME (6 or 5) button to scroll to ANSWERER.  
ꢁ. Press the mute/menu OK/program button to enter the menu, press the CALLER  
ID-VOLUME (6 or 5) to select HANDSET ACCESS submenu.  
ꢂ. Press the mute/menu OK/program button to access the answering system. The  
screen displays ANSWERER REMOTE ACCESS.  
•
•
Press the play/stop button to play the message.  
When you are finished listening to your messages, press the END/cancel button  
to exit.  
Screening Calls from the Handset  
Use the handset to screen calls even when you can’t hear the answering system.  
When the answering system picks up:  
1. Press the mute/menu OK/program button to go to the main menu.  
ꢀ. Press the CALLER ID-VOLUME (6 or 5) button to scroll to ANSWERER.  
ꢁ. Press the mute/menu OK/program button to enter the menu, press the CALLER  
ID-VOLUME  
(6 or 5) to select HANDSET ACCESS submenu.  
ꢂ. Press the mute/menu OK/program button to access the answering system.  
5. Listen as the caller leaves a message.  
6. Press the TALK or SPEAKER buttons to speak to the person or press the  
END/cancel button to stop screening the call.  
ꢂ7  
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Accessing the Answering System from Another  
Location  
You can access your answering system from any touch-tone phone by entering your  
ꢁ-digit security code during the playing of outgoing announcement or after you hear  
the outgoing announcement.  
1. Dial the telephone number to which the answering system is connected.  
ꢀ. While the outgoing announcement is playing, enter the security code “1ꢀꢁ”  
-OR-  
After the announcement has played and you hear a tone, enter security code  
“1ꢀꢁ”  
ꢁ. Follow the voice menu to use the answering system’s remote functions.  
The remote feature lets you perform the following functions:  
To  
Press this button  
Review message  
Play back messages  
Stop message playback  
Erase message  
1
ꢀ
ꢀ
0 (during message playback)  
Skip message  
Turn off/on answerer  
Review voice menu options  
ꢁ
ꢂ
7
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Memory Full  
When the answering system memory is full, the system answers after 10 rings, beeps  
and waits for you to enter the ꢁ-digit security code. If you don’t enter the security  
code within 8 seconds, the phone hangs up.  
You should erase some messages so the answering system can record new  
messages.  
NOTE: The unit also answers after the 10th ring if it is turned off. To  
access the answering system, enter your 3-digit security code.  
Belt Clip and Optional Headset  
Connecting the Belt Clip  
1. To attach the belt clip, insert the sides of the belt clip into the slots on each side of  
the handset.  
ꢀ. Snap the ends of the belt clip into place.  
Connecting an Optional Headset to the Handset  
Each handset can be used with an optional headset hands free operation.  
1. Connect the headset to the headset jack on the side of the handset.  
The handset receiver and microphone are disabled when the headset is  
connected.  
ꢀ. Adjust the headset to rest comfortably on top of your head and over your ear.  
Move the microphone to approximately two to three inches from your mouth.  
ꢁ. Press the TALK button to answer a call or make calls using the headset.  
ꢂ. To return to normal operation, unplug the headset from the jack.  
ꢂ9  
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Changing the Battery  
CAUTION: To reduce the risk of fire or personal injury, use only  
the Thomson Inc. approved Model 5-2814 Nickel-metal Hydride  
battery (Ni-MH), which is compatible with this unit.  
1. Make sure the telephone is OFF (not in TALK mode) before you replace the battery.  
ꢀ. Remove the battery compartment door.  
ꢁ. Disconnect the battery plug from the jack inside the battery compartment and  
remove the battery pack from the handset.  
ꢂ. Insert the new battery pack and connect the cord to the jack inside the battery  
compartment.  
5. Put the battery compartment door back on.  
6. Place handset in the base or handset charge cradle to charge. Allow the handset  
battery to properly charge (for 16 hours) prior to first use or when you  
install a new battery pack. If you do not properly charge the phone, battery  
performance will be compromised.  
Battery Safety Precautions  
•
Do not burn, disassemble, mutilate, or puncture. Like other batteries of this type,  
toxic materials could be released which can cause injury.  
•
To reduce the risk of fire or personal injury, use only the Nickel-metal Hydride  
battery listed in the User’s Guide.  
•
•
Keep batteries out of the reach of children.  
Remove batteries if storing over ꢁ0 days.  
NOTE: The RBRC seal on the battery used in your Thomson Inc. product  
indicates that we are participating in a program to collect and recycle the  
rechargeable battery (or batteries).  
For more information go to the RBRC web site at www.rbrc.org  
or call 1-800-8-BATTERY or contact a local recycling center.  
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Display Messages  
The following messages shows the status of the phone, provides Caller ID information,  
or helps you set up and use your phone.  
ANSWERER REMOTE ACCESS  
ANSWERING CALL  
BLOCKED NUMBER  
CHARGING...  
Indicates the answering system is being accessed  
remotely.  
Indicates the answering system is answering the  
incoming call.  
Indicates the person is calling from a number which  
is blocked from transmission.  
Indicates the handset needs to charge for a period  
of time before it can resume normal function.  
DELETE ALL?  
Prompt asking if you want to erase all CID records.  
DELETE CALL ID?  
Prompt asking if you want to erase the CID record  
showing on the display.  
DELETE?  
Prompt asking if you want to erase one of the 50  
records stored in the phone’s memory.  
DUPLICATE NUMBER  
Under VIP melody feature, if the desired number/  
record was selected in any one of TEN VIP melody  
records before, the screen displays DUPLICATE  
NUMBER.  
END OF LIST  
Indicates that there is no additional information in  
CID memory.  
ENTER NAME  
Prompt telling you to enter a name in one of the 50  
memory locations.  
ENTER TEL NUMBR  
Prompt telling you to enter a telephone number in  
one of the 50 memory locations.  
Indicates call or calls which have not been  
reviewed.  
HANDSET NAME  
HANDSET NEEDS  
Prompt telling you to enter the user name for the  
registered handset.  
Indicates you must register a non-  
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REGISTRATION  
registered handset prior to use.  
INCOMPLETE DATA  
Caller information is interrupted during transmission  
or the phone line is excessively noisy. Indicates  
no CID information was received, you are not  
subscribed to CID service, or CID service is not  
working.  
LINE IN USE  
Displays on handset while the line is in use.  
Indicates CID record is from a long distance call.  
Indicates the battery needs to be charged.  
LONG DISTANCE  
LOW BATTERY  
NEW VOICE MAIL  
Indicates voice mail has not been retrieved from  
service provider.  
CALL SCREENING  
MSG WAITING OFF  
NEW CALL XX  
Indicates you may use the handset to screen calls  
before answering the call.  
Indicates voice mail has been retrieved from service  
provider.  
XX represents the number of new CID records not  
reviewed.  
NO CALLS  
Indicates there are no CID records in memory.  
NO USER MEMORY  
Indicates the memory location contains no user  
memories and the user is trying to mark a specific  
user record for VIP MELODY.  
OUT OF RANGE  
May indicate handset is too far away from the base  
or that the power has been interrupted. Move closer  
and check connections.  
PAGING or  
PAGING FROM  
Someone pressed the find button on the base  
or delete/intercom/conf button on the handset.  
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SEARCHING  
SPKR  
Indicates handset is searching for the base.  
Indicates the handset is in speakerphone mode.  
UNKNOWN CALLER/  
NAME/NUMBER  
Indicates incoming call is from an area not  
serviced by CID or the CID information was not sent.  
Answering System Display Messages  
The following messages show the status of the answering system or help you set up  
and use the system.  
0-59  
Indicates the total number of messages.  
The voice time/day stamp needs to be set.  
Answering system is turned off.  
CL (blinking)  
- -  
An (blinking)  
F (blinking)  
Six bars (blinking)  
The system is answering a call.  
Answering system memory is full.  
The system is recording a memo or an  
announcement.  
LA (Line Access)  
External line remote answering system.  
Handset Sound Signals  
Signal  
Meaning  
A long warbling tone  
(with ringer on)  
Signals an incoming call  
Three short beeps  
(several times)  
Page signal  
One beep every 7 seconds  
Low battery warning  
5ꢁ  
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Troubleshooting Guide  
Telephone Solutions  
No dial tone  
•
Check or repeat installation steps:  
Make sure the base power cord is connected to a working electrical outlet.  
Make sure the telephone line cord is connected to the base and the wall jack.  
•
Connect another phone to the same jack. If it doesn’t work, the problem might be  
your wiring or local service.  
•
•
•
•
The handset may be out of range of the base. Move closer to the base.  
Make sure the battery is properly charged (for 16 hours).  
Make sure the battery pack (in the handset) is properly installed.  
The handset should beep when you press the TALK button, and the charge  
indicator on the base should be lit when the handset rests in the cradle. If not, the  
battery may need to be charged.  
•
Place handset in charge cradle for at least ꢀ0 seconds to reset the unit.  
Handset does not ring  
•
•
•
Make sure the handset ringer software switch is set to on.  
The handset may be out of range of the base. Move closer to the base.  
You may have too many extension phones on your line. Try unplugging some  
extensions.  
•
Check for a dial tone.  
You experience static, noise, or fading in and out  
•
•
The handset may be out of range of the base. Move closer to base.  
Make sure base is not plugged into an electrical outlet with another household  
appliance. If necessary, relocate the base.  
•
Charge the battery (for 16 hours).  
Unit beeps  
•
Clean the charging contacts on the cordless handset and base charge cradle with  
a soft cloth or an eraser.  
•
•
See solutions for “No dial tone ” on previous page.  
Replace the battery.  
5ꢂ  
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Memory dialing doesn’t work  
•
•
Did you program the memory location keys correctly?  
Did you follow proper dialing sequence?  
Unit locks up and no communication between the base and cordless handset  
•
Unplug the power adaptor from the electrical outlet and the back of the base.  
Remove the handset battery. Wait for ꢁ0 seconds and plug the power adaptor  
back into the base and electrical outlet. Reconnect the battery and charge for 16  
hours.  
Caller ID Solutions  
No Display  
•
•
Charge the battery (for 16 hours). Or replace the battery.  
Make sure the unit is connected to a non-switched electrical outlet. Disconnect  
the power adaptor from the base and reconnect it.  
Caller ID Error Message  
•
The unit displays this message if it detects anything other than valid Caller ID  
information during the silent period after the first ring. This message indicates the  
presence of noise on the line.  
No Caller ID  
You must be subscribed to the standard Name/Number Caller ID service from  
your local telephone company to receive CID information.  
•
Battery Solutions  
If you experience any of the following problems, even after recharging the battery,  
you may need to replace the battery pack:  
•
•
•
•
Short talk time  
Poor sound quality  
Limited range  
Charge indicator fails to turn on  
55  
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Answering System Solutions  
Can’t hear messages, beep, etc.  
•
Adjust speaker volume.  
Time/Day setting stuck at 1ꢀ a.m Mon.  
Set the time clock.  
Answers on 10th ring  
•
•
•
Make sure answering system is turned on.  
Answering system memory may be full. Erase some messages.  
Incoming messages are incomplete  
•
•
•
An extension phone may have been lifted as a message is received.  
Answering system memory is full. Erase some messages.  
You may have accidently pressed the play/stop button during playback and  
stopped the message.  
Won’t respond to remote commands  
•
You must use a tone-dial phone. This phone does not support pulse (rotary)  
dialing.  
•
•
Make sure to enter the correct security code.  
Did unit hang up? If you take no action for a period of time,  
it automatically hangs up.  
56  
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Causes of Poor Reception  
•
•
•
•
•
•
•
•
•
•
Aluminum siding.  
Foil backing on insulation.  
Heating ducts and other metal construction that can shield radio signals.  
You ’re too close to appliances such as microwaves, stoves, computers, etc.  
Atmospheric conditions, such as strong storms.  
Base is installed in the basement or lower floor of the house.  
Base is plugged into AC outlet with other electronic devices.  
Baby monitor is using the same frequency.  
Handset battery is low.  
You’re out of range of the base.  
General Product Care  
To keep your unit working and looking good, follow these guidelines:  
•
Avoid putting the phone near heating appliances and devices that generate  
electrical noise (for example, motors or fluorescent lamps ).  
•
•
•
•
DO NOT expose to direct sunlight or moisture.  
Avoid dropping the unit and other rough treatment.  
Clean with a soft cloth.  
Never use a strong cleaning agent or abrasive powder because this will damage  
the finish.  
•
•
Retain the original packaging in case you need to ship the phone at a later date.  
Periodically clean the charge contacts on the handset and base with a soft cloth.  
57  
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Warranty Assistance  
If trouble is experienced with this equipment, for warranty information, please  
contact customer service at 1-800-448-0329. If the equipment is causing harm to  
the telephone network, the telephone company may require that you disconnect the  
equipment until the problem is resolved.  
Any unauthorized repairs, changes or modifications not expressly approved by  
Thomson Inc. could void the user’s authority to operate this product. For instructions  
on how to obtain a replacement unit, refer to the warranty included in this guide or  
call customer service at  
1-800-448-0329.  
Or refer inquiries to:  
Thomson Inc.  
Manager, Consumer Relations  
P O Box 1976  
Indianapolis, IN 46206  
Attach your sales receipt to this booklet for future reference or jot down the date  
this product was purchased or received as a gift. This information will be valuable if  
service should be required during the warranty period.  
Purchase date  
Name of store  
58  
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Limited Warranty  
What your warranty covers:  
•
Defects in materials or workmanship.  
For how long after your purchase:  
•
One year, from date of purchase.  
(The warranty period for rental units begins with the first rental or ꢂ5 days from  
date of shipment to the rental firm, whichever comes first.)  
What we will do:  
Provide you with a new unit. The exchange unit is under warranty for the  
remainder of the original product’s warranty period.  
How you get service:  
•
•
Properly pack your unit. Include any cables, etc., which were originally provided  
with the product. We recommend using the original carton and packing  
materials.  
•
”Proof of purchase in the form of a bill of sale or receipted invoice which is  
evidence that the product is within the warranty period, must be presented to  
obtain warranty service.” For rental firms, proof of first rental is also required.  
Also print your name and address and a description of the defect. Send via  
standard UPS or its equivalent to:  
Thomson Inc.  
11721 B Alameda Ave.  
Socorro, Texas 79927  
•
•
Insure your shipment for loss or damage. Thomson Inc. accepts no liability in  
case of damage or loss.  
A new unit will be shipped to you freight prepaid.  
What your warranty does not cover:  
•
Customer instruction. (Your Owner’s Manual provides information regarding  
operating instructions and user controls. Any additional information, should be  
obtained from your dealer.)  
•
•
•
•
•
•
Installation and setup service adjustments.  
Batteries.  
Damage from misuse or neglect.  
Products which have been modified or incorporated into other products.  
Products purchased or serviced outside the USA.  
Acts of nature, such as but not limited to lightning damage.  
59  
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Product Registration:  
Please complete and mail the Product Registration Card packed with your unit.  
•
It will make it easier to contact you should it ever be necessary. The return of  
the card is not required for warranty coverage.  
Limitation of Warranty:  
• THE WARRANTY STATED ABOVE IS THE ONLY WARRANTY APPLICABLE TO THIS  
PRODUCT. ALL OTHER WARRANTIES, EXPRESS OR IMPLIED (INCLUDING ALL  
IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR  
PURPOSE) ARE HEREBY DISCLAIMED. NO VERBAL OR WRITTEN INFORMATION  
GIVEN BY THOMSON INC., ITS AGENTS, OR EMPLOYEES SHALL CREATE A  
GUARANTY OR IN ANY WAY INCREASE THE SCOPE OF THIS WARRANTY.  
• REPAIR OR REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS THE  
EXCLUSIVE REMEDY OF THE CONSUMER. THOMSON INC. SHALL NOT BE LIABLE  
FOR INCIDENTAL OR CONSEqUENTIAL DAMAGES RESULTING FROM THE USE OF  
THIS PRODUCT OR ARISING OUT OF ANY BREACH OF ANY EXPRESS OR IMPLIED  
WARRANTY ON THIS PRODUCT. THIS DISCLAIMER OF WARRANTIES AND LIMITED  
WARRANTY ARE GOVERNED BY THE LAWS OF THE STATE OF INDIANA. EXCEPT  
TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF  
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THIS PRODUCT  
IS LIMITED TO THE APPLICABLE WARRANTY PERIOD SET FORTH ABOVE.  
How state law relates to this warranty:  
•
Some states do not allow the exclusion nor limitation of incidental or  
consequential damages, or limitations on how long an implied warranty lasts so  
the above limitations or exclusions may not apply to you.  
•
This warranty gives you specific legal rights, and you also may have other rights  
that vary from state to state.  
If you purchased your product outside the USA:  
•
This warranty does not apply. Contact your dealer for warranty information.  
60  
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Index  
A
D
Accessing the Answering System  
from Another Location  
Default Setting  
ꢁ1  
ꢀ1  
ꢂꢁ  
ꢂꢁ  
ꢁ0  
ꢂꢀ  
ꢀꢀ  
9
ꢂ8  
67  
ꢀ0  
ꢁ9  
1ꢂ  
ꢁꢁ  
5ꢁ  
ꢂꢂ  
1ꢂ  
57  
ꢀ9  
ꢁꢂ  
Delete Records  
Accessory Information  
Add Records  
Advanced Intercom Features  
Answerer  
Deleting a CID Record  
Deleting All CID Records  
De-Registration  
Dialing a CID Number  
Dialing a Number from Internal Memory  
Digital Security System  
Display Messages  
Answering Calls  
Answering System Display Messages  
Answering System Operation  
Answering System Setup  
Answering System Solutions  
Area Code  
51  
ꢁ7  
Do Not Disturb (D-N-D)  
E
Edit Records  
ꢀ1  
ꢀ8  
ꢀ
ꢂ6  
ꢁ5  
Auto Standby  
Equalizer  
Equipment Approval Information  
Erasing Messages  
Exit  
B
Base  
ꢁꢀ  
11  
1ꢁ  
50  
56  
7
Base Layout  
Base Station  
Battery Safety Precautions  
Battery Solutions  
Before You Begin  
Belt Clip and Optional Headset  
F
FCC RF Radiation Exposure Statement  
Flash/Call Waiting  
ꢂ
ꢁꢂ  
ꢂ9  
G
General Product Care  
Global De-registration  
GOOGꢂ11  
58  
ꢁ1  
18  
C
Call Timer  
ꢁꢂ  
ꢂ1  
ꢂ0  
56  
58  
ꢀ7  
50  
Call Waiting Caller ID  
Caller ID (CID)  
Caller ID Solutions  
Causes of Poor Reception  
Changing a Stored VIP Melody Record  
Changing the Battery  
Connecting an Optional Headset  
to the Handset  
Connecting the Belt Clip  
Cordless Handset  
H
Handset  
ꢁꢀ  
1ꢂ  
10  
ꢀꢂ  
ꢀꢂ  
5ꢁ  
ꢁ6  
ꢂ
Handset Access  
Handset Layout  
Handset Name  
Handset Setup  
ꢂ9  
ꢂ9  
ꢂ7  
Handset Sound Signals  
Handset to Handset Paging  
Hearing Aid Compatibility (HAC)  
61  
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Index  
I
P
Ignore The Incoming Call  
Ignore The Incoming Call  
Important Installation Guidelines  
Index  
ꢀꢀ  
ꢁꢂ  
9
61  
ꢂ
Page  
ꢁ5  
ꢁ6  
ꢁ6  
7
19  
19  
19  
Paging All Handsets from a Handset  
Paging from the Base/Group Page  
Parts Checklist  
Phone Book  
Programming Functions  
Programming the Telephone  
Information for DECT Product  
Inserting a Pause in the Dialing Sequence ꢀ0  
Installation  
Installing the Handset Battery  
Installing the Phone  
Intercom Operation  
Interference Information  
Introduction  
9
1ꢀ  
1ꢀ  
ꢁ8  
ꢁ
R
Receiver Volume Control  
ꢁ7  
Receiving an Incoming Call During an  
Intercom Call  
Receiving an Intercom Call  
Receiving CID Records  
Recording the Outgoing Announcement  
Registration  
Remote Access  
Review Records  
Reviewing and Choosing  
the Announcement  
Reviewing And Deleting Stored  
VIP Melody Record  
Reviewing CID Records  
Ringer Tone  
Ringer Volume  
Ringer Volume (Shortcut)  
Rings to Answer  
Room Monitor  
ꢁ9  
ꢁ8  
ꢂ1  
17  
ꢁ0  
ꢂ7  
19  
7
K
Key Tone  
ꢀ7  
L
Language  
ꢀꢂ  
ꢁ5  
ꢂꢂ  
ꢂ
Last Number Redial  
Leaving a Message/Memo  
Licensing  
17  
ꢀ7  
ꢂ1  
ꢀ5  
ꢀ5  
ꢁꢂ  
15  
ꢀꢀ  
Limited Warranty  
60  
M
Making a Call  
Making an Intercom Call  
Memory Full  
ꢁꢁ  
ꢁ8  
ꢂ5  
ꢂ9  
16  
ꢂꢂ  
ꢂ5  
ꢁ7  
Memory Full  
Message Alert  
Message Counter Indicator  
Message Playback  
Mute  
S
Screening Calls from the Base  
Screening Calls from the Handset  
Security Code  
ꢂ5  
ꢂ7  
16  
ꢀꢁ  
ꢀ8  
Set Alarm Clock  
Set Day/Time  
6ꢀ  
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Index  
Set Prompt Language  
15  
16  
ꢁꢁ  
19  
ꢂ1  
ꢂꢀ  
ꢀ6  
Troubleshooting Guide  
Two-Way Calling  
5ꢂ  
ꢁ9  
Speaker Volume  
Speakerphone Operation.  
Standby Screen  
Storing CID Records (In CID Memory)  
Storing CID Records in Internal Memory  
Storing VIP Melody  
U
Using Intercom with External  
Telephone Calls  
ꢁ9  
V
VIP Melody  
Visual Indicators  
ꢀ6  
ꢁꢀ  
T
Table of Contents  
Telephone Jack Requirements  
Telephone Operation  
Telephone Solutions  
Three-Way Calling  
Tone/Pulse  
5
8
ꢁꢀ  
5ꢂ  
ꢁ9  
ꢀ9  
VMWI / Visual Ringer Indicator on Handset ꢁꢀ  
Voice Instruction  
17  
W
Warranty Assistance  
6ꢁ  
Transferring External Calls to  
Other Handsets  
ꢂ0  
Accessory Information  
DESCRIPTION  
MODEL NO.  
Handset Replacement Battery  
AC Power adaptor  
Belt Clip  
5-2814  
5-2812  
5-2813  
Headset  
5-2425  
28801  
Accessory Handset w/Charge Cradle  
To place order, have your Visa, MasterCard, or Discover Card ready and call toll-free  
1-800-338-0376.  
A shipping and handling fee will be charged upon ordering. We are required by law to  
collect appropriate sales tax for each individual state, country, and locality to which  
the merchandise is being sent. Items are subject to availability.  
6ꢁ  
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Visit the GE website at: www.GE.com/phones  
Thomson Inc.  
101 West 10ꢁrd Street  
Indianapolis, IN ꢂ6ꢀ90-110ꢀ  
© ꢀ008 Thomson Inc.  
Trademark(s) ® Registered  
Marca(s) Registrada(s)  
Model ꢀ8851  
000ꢀꢂ919 (Rev. 1 Dom E)  
08-1ꢂ  
Printed in China  
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