Model 29586
Digital Answerer with
Call Waiting Caller ID and
Speakerphone Telephone
User’s Guide
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Interference Information
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant
to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation.
This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a particular installation.
Privacy of Communications may not be ensured when using this product.
If this equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the interference
by one or more of the following measures:
• Reorient or relocate the receiving antenna (that is, the antenna for radio or television that is “receiving”
the interference).
• Reorient or relocate and increase the separation between the telecommunications equipment and
receiving antenna.
• Connect the telecommunications equipment into an outlet on a circuit different from that to which the
receiving antenna is connected.
If these measures do not eliminate the interference, please consult your dealer or an experienced
radio/television technician for additional suggestions. Also, the Federal Communications Commission has
prepared a helpful booklet, “How To Identify and Resolve Radio/TV Interference Problems.” This booklet is
available from the U.S. Government Printing Office, Washington, D.C. 20402. Please specify stock number
004-000-00345-4 when ordering copies.
Notice: The changes or modifications not expressly approved by the party responsible for compliance
could void the user's authority to operate the equipment.
Hearing Aid Compatibility
This telephone system meets FCC standards for Hearing Aid Compatibility.
Licensing
Licensed under US Patent 6,427,009.
FCC RF Radiation Exposure Statement
This equipment complies with FCC RF radiation exposure limits set forth for an uncontrolled environment.
This equipment should be installed and operated with a minimum distance of 20 centimeters between the
radiator and your body. This transmitter must not be co-located or operated in conjunction with any other
antenna or transmitter.
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Table of Contents
EquipmEnt ApprovAl informAtion .................2
intErfErEncE informAtion.............................3
HEAring Aid compAtibility............................3
licEnsing .....................................................3
fcc rf rAdiAtion ExposurE stAtEmEnt ........3
introduction ...............................................6
bEforE you bEgin ........................................6
Parts CheCklist.................................................6
telePhone JaCk requirements........................6
importAnt instAllAtion informAtion .............7
bAsE lAyout.................................................8
instAlling tHE pHonE....................................9
DesktoP installation........................................9
Wall mounting the Phone .........................10
imPortant instruCtions for moving the
setting the DisPlay Contrast .....................17
setting your loCal area CoDe ..................18
setting the Dialing moDe............................18
setting Day of Week....................................18
setting the time anD Date ...........................19
setting the language ...................................20
message volume............................................20
ringer volume ...............................................20
sPeakerPhone volume...................................21
cAllEr id fEAturEs ....................................22
summary sCreen ............................................22
Caller iD With Call Waiting......................23
reCeiving anD storing Calls.......................23
revieWing Call reCorDs ..............................23
Deleting CiD reCorDs..................................24
Dialing baCk...................................................24
if you ProgrammeD your loCal area
CoDe ............................................................24
if you DiD not Program your loCal area
CoDe ............................................................25
mEmory .....................................................26
storing a number in memory ....................26
storing a reDial number to memory ........27
erasing a storeD number............................28
CoPying Caller iD memories to user
memory ........................................................28
inserting a Pause in the Dialing sequenCe29
Changing a storeD number ........................29
Dialing a number storeD in memory While
on-hook ......................................................29
Dialing a number storeD in memory.........29
revieWing storeD numbers .........................30
Chain Dialing from memory .......................31
AnswEring systEm opErAtion .....................31
Call ansWering .............................................31
auto DisConneCt ...........................................32
Playing messages ..........................................32
ansWerer.....................................................11
AnswEring systEm sEtup ............................11
reCorDing the outgoing announCement..11
revieWing the announCement.....................12
tElEpHonE opErAtion .................................12
using the sPeakerPhone...............................12
sPeakerPhone loCation ...............................12
sPeakerPhone use ........................................12
reCeiving a Phone Call................................13
PlaCing a Phone Call...................................13
sWitChing betWeen sPeaker anD
hanDset ......................................................13
temPorary tone Dialing...............................13
flash................................................................14
reDial...............................................................14
mute ................................................................14
tElEpHonE sEt up ......................................15
setting the rings to ansWer ......................15
setting the inComing message
or memo length.........................................16
setting the reCorDing quality ..................16
setting the seCurity CoDe...........................17
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Table of Contents
erase messages..............................................33
leaving a memo .............................................33
memory full ..................................................33
remote aCCess ...............................................34
remote aCCess CommanDs..........................34
mEssAgE indicAtors....................................35
troublEsHooting guidE..............................35
gEnErAl product cArE ..............................38
cAusEs of poor rEcEption..........................38
wArrAnty AssistAncE.................................39
limitEd wArrAnty......................................40
indEx .........................................................42
CAUTION:
RISKOFELECTRICSHOCK
DONOTOPEN
THE EXCLAMATION
POINT WITHIN THE
TRIANGLE IS A
THE LIGHTNING
CAUTION: TO REDUCE THE
FLASH AND ARROW RISK OF ELECTRIC SHOCK, DO
HEAD WITHIN THE NOT REMOVE COVER (OR
WARNING:TO
WARNING SIGN
ALERTING YOU OF
IMPORTANT
BACK). NO USER
PREVENT FIRE OR
ELECTRICAL SHOCK
HAZARD, DO NOT
EXPOSETHIS
TRIANGLE IS A
WARNING SIGN
ALERTING YOU OF
“DANGEROUS
VOLTAGE” INSIDE
THE PRODUCT.
SERVICEABLE PARTS INSIDE.
REFER SERVICING TO
QUALIFIED SERVICE
PERSONNEL.
INSTRUCTIONS
ACCOMPANYING
THE PRODUCT.
PRODUCT TO RAIN
OR MOISTURE.
SEE MARKING ON BOTTOM / BACK OF PRODUCT
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Introduction
CAUTION: When using telephone equipment, there are basic
safety instructions that should always be followed. Refer to the
IMPORTANT SAFETY INSTRUCTIONS provided with this product
and save them for future reference.
Before You Begin
Parts Checklist
Make sure your package includes the following items:
DC power adaptor
Base
Handset
Line cord
Coiled cord
Mounting bracket
Wall plate
Telephone Jack Requirements
To use this phone, you need an RJ11C type modular telephone
jack, which might look like the one pictured here, installed in your
home. If you don’t have a modular jack, call your local phone
company to find out how to get one installed.
Telephone
line jack
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Important Installation Information
• Never install telephone wiring during a lightning storm.
• Never touch non-insulated telephone wires or terminals, unless the telephone line
has been disconnected at the network interface.
• Use caution when installing or modifying telephone lines.
• Never install telephone jacks in wet locations unless the jack is specifically
designed for wet locations.
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Base Layout
Quick dial/emergency
memory (buttons)
display
speaker
(button)
repeat
(button)
mute (button)
Hook
VOL+/- (buttons)
switch
ringer volume
switch
skip (button)
PLAY/STOP
(button)
message speed
(button)
delete (button)
announce (button)
memo (button)
ans on/off
(button)
* tone
(button)
store (button)
menu (button)
Microphone
redial/pause
(button)
flash/exit (button)
dial (button)
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Installing the Phone
Desktop Installation
CAUTION: To reduce risk of personal injury, fire, or damage
use only the 5-2784 power adaptor listed in the user’s guide.
This power adaptor is intended to be correctly orientated in a
vertical or floor mount position.
1. Plug the coiled cord into the handset. Plug the other end into the jack on the side of
the base.
2. Place the handset in
the base.
3. Plug the telephone
line cord into the LINE
jack on the back of the
phone. Plug the other
end into a wall jack.
4. Connect the small end
of the power adaptor
into the POWER 9V DC jack on the back of the answerer. Plug the other end into an
AC power outlet. The unit announces “Press menu key to set up the unit”. The unit
is ready for setup or to answer calls with the default greeting and settings.
NOTE: The phone automatically defaults to touch-tone dialing. To
change to pulse (rotary) dialing, see “Setting the Dialing Mode.”
If you don’t know which type of service you have, check with the
phone company.
NOTE: The unit is properly installed if you pick up the handset and
hear the dial tone. Otherwise, recheck all the installation steps.
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Wall Mounting the Phone
1. Carefully turn the handset hook 180° with a coin or screwdriver until it points
upward. You need to do this so that the handset doesn’t fall out of the base.
2. Plug the coiled cord into the handset. Plug the other end
into the jack on the side of the base.
3. Place the handset in the base.
4. Gently press the bracket into the two sets of bottom
grooves until it snaps into place.
5. Plug the line cord into the jack on the back of the base.
Wrap the extra line cord, if any, around the
hooks provided on the wall mount.
6. Connect the other end of the line cord into the
wall phone jack.
7. Connect the small end of the power adaptor
into the POWER 9V DC jack on the back of the
answerer. Plug the other end into an AC power
outlet. The unit announces “Press menu key to
set up the unit”. The unit is ready for setup or
to answer calls with the default greeting and
settings.
8. Slip the mounting holes of the base (on bottom of unit) over the wall plate posts
and slide the base down until the phone is firmly in place.
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Important Instructions for Moving the Answerer:
To move the answerer to a different location in the house, follow these instructions:
1. Disconnect the phone line.
2. Go to the electrical outlet and unplug the power adaptor.
3. Move the unit and phone line to the desired location.
4. Plug in the power adaptor into an electrical outlet.
5. The display shows that the messages have not been erased.
6. Connect the phone line.
7. Reset the time/date settings or wait for the next call to set them automatically.
Answering System Setup
Recording the Outgoing Announcement
Before using your new answerer, you should record a greeting (the announcement
callers hear when your answering system answers a call). If you don’t record a
greeting, callers hear a default greeting which says, “We are not available to take
your call. Please leave a message. Thank you for calling.”
When recording the greeting you should be about 6 inches from the unit. Eliminate as
much background noise as possible.
1. Prepare your greeting.
Sample Greeting: “Hi, this is (use your name here). I can’t answer the phone right
now, so please leave your name, number, and a brief message after the tone, and I’ll
get back to you. Thanks for calling.”
2. Hold down the ANNOUNCE button. The unit announces “Record announcement
after the tone,” and the screen displays TO RECORD. After the tone, you can record
a 1 minute greeting (OGA) on the unit.
3. Release ANNOUNCE when you finish.
• To review the greeting, press and release ANNOUNCE. The unit plays back your
greeting automatically.
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• To return to the answerer’s default greeting after you’ve recorded one, press
ANNOUNCE and release it when you hear the tone, or press and hold DELETE
when the greeting is playing.
Reviewing the Announcement
Press and release the ANNOUNCE button to review your outgoing announcement.
Telephone Operation
Using the Speakerphone
Speakerphone Location
For best speakerphone performance, avoid the following:
• Areas with high background noise. (The microphone might pick up these sounds
and prevent the speakerphone from going into the receiving mode when you finish
talking.)
• Surfaces affected by vibration.
• Recessed areas such as in a corner, under a cupboard, or next to a cabinet, which
can generate an echo effect.
Speakerphone Use
Note the following guidelines when using the speakerphone:
• The speakerphone works similar to a two-way radio in that you can only listen or
talk at one time.
• Stay reasonably close to the phone so that you can be clearly heard by the person
to whom you are talking.
• You can adjust the speaker volume by pressing the VOL (+ or -) buttons.
• The speakerphone indicator comes on when the speakerphone is in use.
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Receiving a Phone Call
1. When the phone rings, the speakerphone indicator blinks and the caller’s
information, if any, will be shown on the display panel. Lift the handset or press the
SPEAKER button to connect your phone call.
2. You can adjust the volume of the caller’s voice by pressing the VOL (+ or -) buttons.
Placing a Phone Call
1. Lift the handset or press the SPEAKER button and wait for a dial tone.
2. Dial the telephone number you wish to call.
3. User can also dial the number on the keypad first, then press the SPEAKER button
to dial out. In case of a mistake in entering the number, press DELETE to erase the
last digit.
4. You can adjust the volume of the caller’s voice by pressing the VOL (+ or -) buttons.
Switching between Speaker and Handset
You can switch between speakerphone and handset while the phone is dialing a
number, or anytime during a conversation.
• Speaker to Handset — Pick up the handset.
• Handset to Speaker — Press SPEAKER, then hang up handset.
Temporary Tone Dialing
If you have pulse service, you can temporarily change from pulse to tone service.
After dialing the telephone number, press and release the TONE (*) button on
the telephone. This allows access to phone services that require a tone, such as
banking and long-distance services. After you hang up the handset, the telephone
automatically returns to pulse service.
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Flash
Press the FLASH button instead of using the hook switch to activate customer calling
services such as call waiting or call transfer, which are provided by your local phone
company.
Redial
Redial the last number you called by pressing the REDIAL button after you get a dial
tone.
NOTE: The REDIAL feature holds in memory the last phone number
you dialed (as many as 32 digits). If you pressed any numbers after
dialing the phone number, (for example, when accessing a
voice-menu system) those numbers also are redialed.
IMPORTANT: In the event of a power outage, your phone will still
be able to make and receive calls, however, the speakerphone and
answerer will not be operational.
Mute
1. Press the MUTE button to mute a call, the MUTE indicator will light up. You will still
be able to hear the calling party but they will not be able to hear you speaking.
2. Press the MUTE button again to unmute the call.
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Telephone Set Up
You can customize the following settings to suit your needs.
Default Settings
Rings to Answer
Message Length
Selects the number of rings before
the unit answers.
Rings to Answer
4
Message Length
Recording Quality
Security Code
Display Contrast
Local Area Code
Dialing
2 minute
Standard
1 2 3
3
– – –
Sets the length of time allowed for
incoming messages.
Recording Quality Sets the recording quality between
standard (STD) and long play (LONG).
Tone
Day
Sunday
12 a.m. 1/01
English
Remote Access
Set your 3-digit code used for remote
access to the unit.
Time/Date
Language
Display Contrast Selects the display contrast.
Local Area Code
Sets your local area code for Dial Back.
TONE/PULSE Dialing Sets the phone for tone or pulse dialing.
Set Day
Sets the day.
Time/Date
Language
Sets the time and date.
Selects English, French or Spanish.
Setting the Rings to Answer
This setting allows you to set the number of rings before the unit answers a call. You
can choose from 2-8 or Toll Saver (see “Toll Saver.”)
1. Press and release the MENU button. The screen displays RING TO ANSWER. The
unit announces, Setup Menu. Use SKIP to change setting. Press MENU to save
a setting.
2. Use SKIP or REPEAT for the desired setting (2-8, Toll Saver).
3. When finished, press MENU to confirm.
NOTE: To skip to the next setting, press MENU. To exit setup, press EXIT.
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Toll Saver
Toll Saver can save you the cost of a call when you access your messages from
another phone:
• If you have new messages, the unit answers after the 3rd ring.
• If you have no new messages, the unit answers after the 5th ring.
You can hang up after the 3rd ring and save the pay telephone or long distance charge.
Setting the Incoming Message or Memo Length
This setting allows you to set the maximum length of time allowed for a single
ncoming message or memo. You can choose from 1 minute to 4 minutes.
1. Press and release the MENU button until the screen displays MESSAGE LENGTH.
2. Use SKIP or REPEAT for the desired setting.
3. When finished, press MENU to confirm.
NOTE: To skip to the next setting, press MENU. To exit setup, press EXIT.
Setting the Recording Quality
This setting allows you to set the recording quality between standard (STD) and long
play (LONG). Long play will give more recording time than standard.
1. Press and release the MENU button until the screen displays REC:4STD LONG.
2. Use SKIP or REPEAT or select the desired setting.
3. Press MENU to confirm setting and go to next setting.
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Setting the Security Code
This feature allows you to change the factory default remote access code used for
remote access to you answerer. The default code is 123.
1. Press and release the MENU button until the screen displays REMOTE ACCESS”
2. The left-most digit, or a (_) sign flashes indicating the unit is ready to accept the
security code entry.
3. Use the keypad number to set the 3-digit security code in one step.
4. After the 3rd and last digit is entered, press the MENU button to store the security
code and go to the next setting.
NOTE: To skip to the next setting, press MENU. To exit setup, press
EXIT.
NOTE: If you make a mistake, you can use SKIP or REPEAT to move
between 1st to 3rd digit and input number from keypad again.
Setting the Display Contrast
This setting allows you to adjust the display contrast for easier readability.
1. Press and release the MENU button until the screen displays CONTRAST.
2. Use SKIP or REPEAT to select the desired setting (1-5).
3. When finished, press MENU to confirm and go to the next setting.
NOTE: To skip to the next setting, press MENU. To exit setup, press EXIT.
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Setting Your Local Area Code
1. Press and release the MENU button until the screen displays LOCAL AREA CODE.
2. The left-most digit, or a (_) sign flashes indicating the unit is ready to accept the
area code entry.
3. Press the keypad number to set the 3-digit local area code in one step.
4. After the 3rd and last digit are entered, press the MENU button to store the area
code and go to the next setting.
NOTE: If you make a mistake, you can use SKIP or REPEAT to move
between 1st to 3rd digit and input the number from the keypad
again.
NOTE: To skip to the next setting, press MENU. To exit setup, press EXIT.
Setting the Dialing Mode
This adjustment allows you to select tone (touch-tone) or pulse (rotary) mode dialing.
The phone is automatically set for touch-tone use.
1. Press and release the MENU button until the screen displays 4TONE PULSE.
“4” indicates which set up the unit is currently in.
2. Use SKIP or REPEAT for the desired setting.
3. When finished, press MENU to confirm.
NOTE: To skip to the next setting, press MENU. To exit setup, press EXIT.
Setting Day of Week
This setting allows you to set day of week .
1. Press and release the MENU button until the screen displays SET DAY.
2. Use SKIP and REPEAT for the desired setting .
3. Press MENU to confirm and go to the next setting.
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Setting the Time and Date
NOTE: If you have subscribed to the Caller ID display feature from
your telephone company, the telephone company sends the time
and date with the Caller ID information. The unit automatically sets
the time and date when the first call is received.
Hour
1. Press and release the MENU button until the screen displays SET TIME/DATE.
2. The hour digits flashing indicates that the unit is ready to accept entry. Use the
keypad numbers to enter a two digit number to set the hour.
3. When finished, the cursor moves to the Minute field. Now you’re ready to enter the
minutes.
Minutes
1. Use the keypad numbers to enter a two digit number to set the minutes.
2. When finished, the cursor moves to the AM or PM field. Now you’re ready to
enter the time of day, AM or PM.
AM/PM
1. Press “* “ on the keypad for AM and press “# “ for PM to set the time of day.
2. When finished, the cursor moves to the Month field. Now you’re ready to enter the
month.
Month
1. Use the keypad to enter two digit numbers to set the month.
2. When finished, the cursor moves to the Date field. Now you’re ready to enter the
day.
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Date
1. Use the keypad to enter two digit numbers to set the date.
2. When finished, press MENU to confirm.
TIP: For example, to enter 8:09 a.m. 7/4:
1. Press 08.
2. Press 09.
3. Press * (for a.m.).
4. Press 07.
5. Press 04.
6. Press MENU.
NOTE: To skip to next setting, press SKIP. To exit setup, press EXIT.
Setting the Language
This setting allows you to listen to voice prompts and view Caller ID prompt messages
in English, French and Spanish.
1. Press and release the MENU button until the screen displays > ENG FRA ESP.
“>” indicates which set up the unit is currently in.
2. Use SKIP or REPEAT for the desired setting.
3. When finished, press MENU to confirm.
NOTE: To skip to the next setting press MENU. To exit setup, press
EXIT.
Message Volume
Use the VOL (+ or -) buttons to adjust the volume when playing back messages and
while reviewing or changing the setting.
Ringer Volume
Use the switch at the side of the unit to adjust the loudness of the ringer.
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Handset Volume
Use the VOL (+ or -) buttons to adjust the handset listening volume while it is in use.
Speakerphone Volume
Use the VOL (+ or -) buttons to adjust the speakerphone listening volume while it is in
use.
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Caller ID Features
IMPORTANT: In order to use this unit’s Caller ID features, you must
subscribe to either the standard Name/Number Caller ID Service or
Call Waiting Caller ID Service. To know who is calling while you are
on the phone, you must subscribe to Call Waiting Caller ID Service.
This unit receives and displays CID information transmitted by your local telephone
company. This information can include the phone number, date and time; or the
name, phone number, and date and time.
Summary Screen
The summary screen shows the current time, current date and number of new
calls to be reviewed. It is displayed until any button is pressed. Within 10 seconds of
receiving a new call, the summary screen is displayed.
Call Waiting Indicator
Date
Caller Status; NEW or
REPEAT
Message Waiting
Time
CID Record number
CID phone number
CID name
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Caller ID with Call Waiting
Provided you subscribe to Call Waiting Caller ID service from your phone company; if
you receive an incoming call and you are already on the phone, a beep indicates the
presence of a Call Waiting call on the line. Only the handset that is in use at the time
of the call will display and store the Call Waiting Caller ID information.
• When you hear the call waiting beep in the handset receiver, press the FLASH/EXIT
button to put the current call on hold and answer the incoming call. Press
FLASH/EXIT again to return to the original call.
Receiving and Storing Calls
The unit receives and displays information transmitted by your local phone company.
This information can include the phone number, date, and time; or the name, phone
number, date, and time. The unit can store up to 60 CID memories for later review.
When the Caller ID memory is full, a new call automatically replaces the oldest call in
memory. NEW appears in the display for calls received that have not been reviewed.
REPT appears in the display for calls received more than once which have not been
reviewed.
Reviewing Call Records
Use either the SKIP or REPEAT button to review your Caller ID records.
• Press REPEAT to scroll through the call records from the most recent to the oldest.
• Press SKIP to scroll through the call records from the oldest to the newest.
• When all of the messages have been viewed, the screen displays START/END.
• If there are new calls, they will be displayed first.
• If there are only old calls, all the calls will be reviewed.
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Deleting CID Records
• To delete the record shown in the display, press the DELETE button once.
• To delete all records while reviewing, press and hold the DELETE button for about
three seconds. The screen displays DELETE ALL?. Press DELETE again to complete.
Dialing Back
When reviewing Caller ID records, you can dial back the numbers on the display by
pressing the dial button.
NOTE: If PICKUP PHONE shows in the display, no other changes to
the number can be made. The information sent from the telephone
company is known to be a valid number for dialing back (used only
in very limited areas). Once you pickup the phone, the number is
automatically dialed.
If You Programmed Your Local Area Code
1. Use the SKIP or REPEAT buttons to display the number you want to dial.
2. Press the DIAL button.
• If you see a number with seven digits (i.e. 555-1234), then the call is from within your
area code. However, this does not guarantee the call is a local call.
• If you see a number with 11 digits (i.e. 1-234-555-1234), then the call is not from
within your area code.
NOTE: A timer (10 seconds on-hook and 3 seconds off-hook) located
in the upper right side of the display will start, letting you know
how much time is left until the unit returns to the Summary Screen.
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3. If you are at on-hook and PICKUP or ADJ displays, you can adjust the phone
number format by pressing the DIAL button. If the phone is off-hook and ADJUST
shows in the display, you can adjust the phone number format by pressing the
DIAL button. For example, sometimes a 7-digit local number cannot be dialed
because it requires a 10-digit or 11-digit format. Press the DIAL button repeatedly
to scroll through the 7, 10, and 11-digit numbers.
7-digits:
10-digits:
11-digits:
7-digit telephone number (i.e. 555-5555)
3-digit area code + 7-digit telephone number (i.e. 425-555-5555)
long distance code 1 + 3-digit area code + 7-digit telephone
number (i.e. 1-425-555-5555)
4. To dial the displayed number, and the phone is on-hook, pick up the handset or
press the SPEAKER button before the timer reaches 0. If the phone is off-hook, wait
until the time reaches 0. The screen displays “NOW DIALING” and the number is
dialed.
If You Did Not Program Your Local Area Code
1. Use the SKIP or REPEAT buttons to display the number you want to dial. You will
only see 10-digit numbers (i.e. 234- 555-1234).
2. See Steps 2 through 4 in the previous section to complete the dialback process.
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Memory
You may store up to 13 numbers in memory for quick dialing – 3 in the Quick Dial
buttons (A, B, and C) and 10 in the keypad numbers (0-9). Each memory location can
store number up to 32 digits.
Storing a Number in Memory
1. Press the STORE button. The screen displays LOCATION?.
2. Press the desired memory location (0-9, A, B, C).
NOTE: You may select memory locations by pressing SKIP or REPEAT
to scroll through the memory locations or press the 0 - 9, A, B, C.
3. Press the STORE button again to confirm the memory location.
NOTE: If necessary, to erase existing memories, or if you make a
mistake, use the DELETE button.
4. Use the number keys to enter the telephone number (up to 32 digits) and press
the STORE button to save. (The unit will not dial a phone number in this mode.) The
cursor automatically moves to the text line for name entry.
5. Use the number keys to enter the name of the person associated with the
telephone number you just entered (up to 12 characters). More than one letter is
stored in each of the number keys. For example, to enter the name BILL SMITH,
press the “2” key twice for the letter B. Press the “4”key 3 times for the letter I. Press
the “5” key 3 times for the letter L.
NOTE: The flashing cursor automatically moves to the next position
or you may press the SKIP or REPEAT buttons to move the cursor to
the next position.
Press the “5” key 3 times for the second letter L. Press the SKIP button to insert a
space, and press the “7” key 4 times for the letter S. Press the “6” key once for the
letter M. Press the “4” key 3 times for the letter I. Press the “8” key for the letter T.
Press the “4” key twice for the letter H.
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7. To enter another name and number in a different memory location, return to Step 1
and repeat the process.
Storing a Redial Number to Memory
1. Press the REDIAL button and the screen displays the number.
2. Press the STORE button. The screen displays LOCATION?.
3. Press the desired memory location (0-9, A, B , C ).
4. Press the STORE button again to confirm the memory location.
5. Press the STORE button again to save and you may now enter the contact name.
6. Use the number keys to enter the name of the person associated with the
telephone number you just entered. More than one letter is stored in each of the
number keys. For example, to enter the name BILL SMITH, press the “2” key twice
for the letter B. Press the “4” key 3 times for the letter I. Press the “5” key 3 times for
the letter L.
NOTE: The flashing cursor automatically moves to the next position
or you may press the REPEAT or SKIP buttons to move the cursor to
the next position.
7. Press the “5” key 3 times for the second letter L. Press the SKIP to insert a space.
And press the “7” key 4 times for the letter S. Press the “6” key once for the letter M.
Press the “4” key 3 times for the letter I. Press the “8” key for the letter T. Press the
“4“ key twice for the letter H.
8. Press the STORE button to confirm.
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Erasing a Stored Number
1. Press the STORE button.
2. Press the memory location (0-9, A, B, C) to be erased.
3. Press the DELETE button.
Copying Caller ID Memories to User Memory
1. Press the SKIP or REPEAT buttons to view the caller number and name you want
to copy.
2. Press the DIAL button to change the format (11 or 10 or 7 digits number format) as
desired.
3. Press the STORE button.
4. Press the memory location (0-9, A, B, C). The number flashes if there is a number
already stored in the memory location.
5. Press the STORE button to enter the edit mode, and then press the STORE button
again to edit the name.
NOTE: You may select a different memory location by pressing the
SKIP or REPEAT button to scroll through the memories or press a
number key (0-9, A, B, C).
6. Press the STORE button to confirm and save.
NOTE: If the name you want to enter is longer than 12 characters,
only the first 12 characters will be copied into memory.
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Inserting a Pause in the Dialing Sequence
Press the REDIAL/PAUSE button to insert a delay in the dialing sequence of a stored
telephone number when a pause is needed to wait for a dial tone (for example after
you dial 9 for an outside line, or to wait for a computer access tone). Each pause is
represented as “P” on the display and counts as 1 digit in the dialing sequence.
Changing a Stored Number
Repeat the storage sequence under “Storing A Name and Number in Memory”, and
use the DELETE button to delete the old number before entering the new number.
Dialing a Number Stored in Memory While On-hook
1. Press the DIAL button.
2. To select a memory, press any number key (0-9, A, B, C). The number in that
memory location displays.
NOTE: You may select a different memory location by pressing the
SKIP or REPEAT button to scroll through the memories or press a
number key (0-9, A, B, C).
3. Press the SPEAKER button, or pick up the handset to dial the displayed number.
Dialing a Number Stored in Memory
1. Lift the handset, or press the SPEAKER button.
2. Press the DIAL button then press a memory location button.
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Reviewing Stored Numbers
1. Press DIAL. The screen displays LOCATION?.
2. Press a memory location key (0-9, A, B , C ) to review the memory location’s
content.
• To dial the displayed number, press the SPEAKER button or lift the handset.
• To exit stored number review, press FLASH/EXIT.
• To change the displayed number, press STORE.
• Use the number keys to enter the telephone number (up to 32 digits ) and press
the STORE button to save. (The unit will not dial a phone number in this model.) The
cursor automatically moves to the text line for name entry.
• Use the number keys to enter the name of the person associated with the
telephone number you just entered. More than one letter is stored in each of the
number keys. For example, to enter the name BILL SMITH, press the “2” key twice
for the letter B. Press the “4” key 3 times for the letter I. Press the “5” key 3 times for
the letter L.
NOTE: The flashing cursor automatically moves to the next
position or you may press the SKIP or REPEAT button to move the
cursor to the next position.
• Press the “5 “ key 3 times for the second letter L. Press the arrow key (4) two times
to insert a space. Press the “7 “ key “4” times for the letter S. Press the “8” key for
the letter T. Press the “4” key twice for the letter H.
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Chain Dialing from Memory
Use this feature to make calls which require a sequence of numbers, for instance, if
you use a calling card for a frequently called long distance number. Basically, you dial
each part of the sequence from memory. The following example shows how you can
use chain dialing to make a call through a long distance service:
The Number For
Memory Location
Long distance access number
6
Authorization code (ID)
7
Long distance phone number
8
1. Pick up the handset or press SPEAKER.
2. Press DIAL button, then press number “6” for the memory location.
3. Press DIAL button, then press number “7” for the memory location.
4. Press DIAL button, then press number “8” for the memory location.
5. The number dials automatically.
Answering System Operation
Call Answering
When a call comes in, the unit will ring the number of times set, play the greeting, and
record the incoming call.
You can:
• Answer the call before the unit answers.
• Pick up the phone during the greeting.
• Listen to the incoming message (Call screening).
• Pick up the phone during the incoming message, if desired.
• Disconnect the caller by pressing the PLAY/STOP button.
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Auto Disconnect
Auto disconnect is a feature that tells the unit to stop playing the greeting or
recording when a extension phone is picked up. Sometimes you may pick up and the
machine keeps playing the greeting. This is normal. If you want to pick up the phone
during the greeting play, wait about two seconds after the system answers before
picking up a phone.
If the greeting continues to play after picking up an extension phone, press the
PLAY/STOP button.
Playing Messages
Use the PLAY/STOP button to play messages. The unit first plays new messages
in the order received. If there are no messages, the unit announces, “You have no
messages.” If there are no new messages, the old messages are played back.
When playing messages, the message number and the date-time stamp will be
shown on the display.
• To play messages, press and release PLAY/STOP.
• To stop playback, press and release PLAY/STOP again.
• To restart the message that is playing, press the REPEAT button once.
• To replay the previous message, press the REPEAT button twice.
• To play the SKIP message, press and release SKIP.
While playing message, user can press MESSAGE SPEED button to listen to message
playback at a lower speed.
Each press of the MESSAGE SPEED button change message playback speed. The
screen displays current message speed.
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Erase Messages
Single Messages
You can erase a message itself, leaving the Caller ID information.
• While the message is playing, press and release DELETE. The unit erases the
current message and announces, “Message erased.”
All Messages
You can also erase all the old messages only, leaving the new messages and Caller ID
information.
While the unit is in ready-to-answer mode, press and hold DELETE until the unit
announces, “Messages erased.”
• New messages can not be erased in this way. To erase new messages, play them
then press DELETE during play back.
Leaving a Memo
Use the MEMO button to record a specific message for others who have access to
the unit.
1. Press and hold the MEMO button. The unit announces, “Record your memo after
the tone.”
2. Record your message after the beep.
3. Release MEMO when you’re finished talking. The unit treats the memo as a
message, as the display shows.
Memory Full
When the unit’s memory is full, it answers after 10 rings and announces, “Memory is
full.” A 20-second waiting period follows, allowing you to enter your security code.
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Remote Access
You can access your answerer from any touch-tone phone from another location
by entering your 3-digit security code (the default security code is 1 2 3, but you can
change it.) Be aware that remote functions do not work with rotary or push-button
pulse-dialing phones.
To access your answerer:
1. Call your telephone number.
2. After you hear the beep that follows the greeting, enter your 3-digit security code.
The unit confirms your code with a beep. To bypass the greeting, you can enter
your 3-digit security code any time while the greeting is playing.
The unit waits for a remote command for 20 seconds after the correct security code
has been entered. Menu selections can be made while the menu is playing.
NOTE: The unit answers on the 10th ring when it is turned off or the
memory is full. To access the answerer, enter the 3-digit security
code after the beep. If memory is full, play messages and erase
some of them to restore memory.
NOTE: After the unit plays the remote menu, it waits 20 seconds for
a command, then disconnects.
Remote Access Commands
Play messages
2
1
3
0
2
4
7
Repeat messages (during message playback)
Skip to next message (during message playback)
Erase message (during message playback)
Stop playback(during message playback)
Turn answerer On/Off
Review menu again
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Message Indicators
The following special messages indicate the status of a message or the unit:
00 CALLS
The call record log is empty.
UNKNOWN NUMBER The incoming call does not have Caller ID service or their
service area is not linked to yours. If UNKNOWN NAME
appears along with a calling number, the name information for
that number was not available.
BLOCKED NUMBER The caller is registered as “Private Number” and the Caller ID
information is withheld.
INCOMPLETE DATA Caller information has been interrupted during transmission.
START/END
Indicates you are at the beginning or the end of the call record
log.
MESSAGE
The message has been recorded as a memo.
Troubleshooting Guide
Telephone Solutions
No dial tone
• Check the hook switch to make sure it pops up.
Won’t dial out
• Make sure the tone/pulse setting is programmed correctly.
Phone doesn’t ring
• Check the ringer volume.
• Could have too many phones on one line.
(See FCC registration information regarding REN)
Low handset or speaker volume
• Check the volume settings.
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Can’t be heard by other party
• Make sure the phone cord is securely plugged in.
• Make sure the MUTE function is OFF.
Memory dialing
• Make sure you entered the numbers correctly. (See “Memory.”)
Answerer Solutions
Doesn’t answer or answers on 10th ring
• Make sure the answerer is turned on.
• Memory is full, erase some messages.
• Check the AC power and phone line connections.
Incoming messages are incomplete
• Was an extension phone picked up?
• The caller left a message that is longer than the message length you set during
setup.
• Memory is full.
Won’t respond to remote commands
• Must use a touch-tone phone.
• Must enter the correct security code.
• Did unit hang up? If you take no action for a period of time, it automatically hangs
up.
Answerer doesn’t work
• Unplug the power cord from the electrical outlet and plug it back in to reset the
answerer.
After the unit is plugged in, the screen displays FLASH ERROR
• Unplug the unit and plug it back in. If the message appears again, the unit needs
service.
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Can’t hear messages
• Adjust the volume control.
Greeting continues to play even after an extension phone is picked up.
• This is normal operation. Auto disconnect is delayed for 1 second after the unit
answers a call. If you are near the unit, press PLAY/STOP to stop the greeting.
No information is shown after the phone rings
• Be sure to wait until the second ring before answering.
• Check all cabling to make sure that all connections are secure and not damaged.
• Did you order Caller ID service from your local telephone company?
Error message is displayed
• “ERROR” appears in the display if the unit detects anything other than valid Caller
ID information during the silent period after the first ring. This message indicates
either the presence of noise on the line, or that an invalid message has been sent
from the telephone company?
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General Product Care
To keep your product working and looking good, follow these guidelines:
• Avoid putting it near heating appliances and devices that generate electrical noise
(for example, motors or fluorescent lamps).
• DO NOT expose to direct sunlight or moisture.
• Avoid dropping product and/or other rough treatment.
• Clean with a soft cloth.
• Never use a strong cleaning agent or abrasive powder because this will damage
the finish.
• Retain the original packaging in case you need to ship it at a later date.
Causes of Poor Reception
• Aluminum siding.
• Foil backing on insulation.
• Heating ducts and other metal construction that can shield radio signals.
• You’re too close to appliances such as microwaves, stoves, computers, etc.
• Atmospheric conditions, such as strong storms.
• Base is installed in the basement or lower floor of the house.
• Base is plugged into AC outlet with other electronic devices.
• Baby monitor is using the same frequency.
• Handset battery is low.
• You’re out of range of the base.
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Warranty Assistance
If trouble is experienced with this equipment, for warranty information, please contact
customer service at 1-800-448-0329. If the equipment is causing harm to the telephone
network, the telephone company may require that you disconnect the equipment until the
problem is resolved.
Any unauthorized repairs, changes or modifications not expressly approved by Thomson Inc.
could void the user’s authority to operate this product. For instructions on how to obtain a
replacement unit, refer to the warranty included in this guide or call customer service at
1-800-448-0329.
Or refer inquiries to:
Thomson Inc.
Manager, Consumer Relations
P O Box 1976
Indianapolis, IN 46206
Attach your sales receipt to this booklet for future reference or jot down the date this product
was purchased or received as a gift. This information will be valuable if service should be
required during the warranty period.
Purchase Date
Name of Store
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Limited Warranty
What your warranty covers:
• Defects in materials or workmanship.
For how long after your purchase:
• One year, from date of purchase.
(The warranty period for rental units begins with the first rental or 45 days from date of
shipment to the rental firm, whichever comes first.)
What we will do:
• Provide you with a new unit. The exchange unit is under warranty for the remainder of the
original product’s warranty period.
How you get service:
• Properly pack your unit. Include any cables, etc., which were originally provided with the
product. We recommend using the original carton and packing materials.
• ”Proof of purchase in the form of a bill of sale or receipted invoice which is evidence that
the product is within the warranty period, must be presented to obtain warranty service.”
For rental firms, proof of first rental is also required. Also print your name and address and
a description of the defect. Send via standard UPS or its equivalent to:
Thomson Inc.
11721 B Alameda Ave.
Socorro, Texas 79927
• Insure your shipment for loss or damage. Thomson Inc. accepts no liability in case of
damage or loss.
• A new unit will be shipped to you freight prepaid.
What your warranty does not cover:
• Customer instruction. (Your Owner’s Manual provides information regarding operating
instructions and user controls. Any additional information, should be obtained from your
dealer.)
• Installation and setup service adjustments.
• Batteries.
• Damage from misuse or neglect.
• Products which have been modified or incorporated into other products.
• Products purchased or serviced outside the USA.
• Acts of nature, such as but not limited to lightning damage.
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Product Registration:
should it ever be necessary. Registration is not required for warranty coverage.
Limitation of Warranty:
•
THE WARRANTY STATED ABOVE IS THE ONLY WARRANTY APPLICABLE TO THIS PRODUCT.
ALL OTHER WARRANTIES, EXPRESS OR IMPLIED (INCLUDING ALL IMPLIED WARRANTIES
OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE) ARE HEREBY
DISCLAIMED. NO VERBAL OR WRITTEN INFORMATION GIVEN BY THOMSON INC., ITS
AGENTS, OR EMPLOYEES SHALL CREATE A GUARANTY OR IN ANY WAY INCREASE THE
SCOPE OF THIS WARRANTY.
•
REPAIR OR REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS THE EXCLUSIVE
REMEDY OF THE CONSUMER. THOMSON INC. SHALL NOT BE LIABLE FOR INCIDENTAL OR
CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT OR ARISING
OUT OF ANY BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON THIS PRODUCT. THIS
DISCLAIMER OF WARRANTIES AND LIMITED WARRANTY ARE GOVERNED BY THE LAWS OF
THE STATE OF INDIANA. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY
IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON
THIS PRODUCT IS LIMITED TO THE APPLICABLE WARRANTY PERIOD SET FORTH ABOVE.
How state law relates to this warranty:
• Some states do not allow the exclusion nor limitation of incidental or consequential
damages, or limitations on how long an implied warranty lasts so the above limitations or
exclusions may not apply to you.
• This warranty gives you specific legal rights, and you also may have other rights that vary
from state to state.
If you purchased your product outside the USA:
• This warranty does not apply. Contact your dealer for warranty information.
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Index
A
F
Answering System Operation 31
FCC RF Radiation Exposure Statement
3
Answering System Setup
11
Flash
14
38
3
Auto Disconnect
32
G
B
General Product Care
Base Layout
Before You Begin
8
6
H
Hearing Aid Compatibility
C
I
Call Answering
Caller ID Features
31
22
If You Did Not Program Your Local Area
Code
25
Caller ID with Call Waiting
Causes of Poor Reception
Chain Dialing from Memory
Changing a Stored Number
Copying Caller ID Memories to User
Memory 28
23
38
31
29
If You Programmed Your Local Area Code 24
Important Installation Information
Important Instructions for Moving the
Answerer
Inserting a Pause in the Dialing Sequence 29
Installing the Phone
Interference Information
7
11
9
3
D
Introduction
6
Deleting CID Records 24
Desktop Installation
9
L
Dialing a Number Stored in Memory
Dialing a Number Stored in Memory While
29
Leaving a Memo
Licensing
Limited Warranty
33
40
3
On-hook
29
Dialing Back
24
M
E
Memory
26
33
35
20
14
Equipment Approval Information
Erase Messages 33
2
Memory Full
Message Indicators
Message Volume
Mute
Erasing a Stored Number
28
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Index
P
Parts Checklist
6
Storing a Redial Number to Memory
Summary Screen 22
27
Placing a Phone Call 13
Playing Messages
32
Switching between Speaker and Handset 13
R
T
Receiving a Phone Call
13
23
Telephone Jack Requirements
Telephone Operation 12
6
Receiving and Storing Calls
Recording the Outgoing Announcement 11
Redial 14
Remote Access
Telephone Set Up
Temporary Tone Dialing
Troubleshooting Guide
15
13
35
34
Remote Access Commands
Reviewing Call Records
Reviewing Stored Numbers
34
23
30
U
Using the Speakerphone
12
Reviewing the Announcement 12
W
Ringer Volume
20
Wall Mounting the Phone
Warranty Assistance
10
39
S
Setting Day of Week 18
Setting the Dialing Mode
Setting the Display Contrast
18
17
Setting the Incoming Message
or Memo Length
Setting the Language
16
20
Setting the Recording Quality 16
Setting the Rings to Answer
Setting the Security Code
Setting the Time and Date
15
17
19
Setting Your Local Area Code 18
Speakerphone Location
Speakerphone Use 12
Speakerphone Volume
12
21
Storing a Number in Memory 26
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Thomson Inc.
101 West 103rd Street
Indianapolis, IN 46290-1102
© 2008Thomson Inc.
Trademark(s) ® Registered
Marca(s) Registrada(s)
Model 29586
00024178 (Rev. 1 Dom E)
08-24
Printed in China
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