Dimplex Electric Heater Duo400i Duo500i User Manual

Operating Instructions  
85601 Issue 5  
Dimplex DuoHeat Radiator  
Models: Duo300i, Duo400i and Duo500i  
Shelf or Overhang  
Curtains  
Dimensions (millimetres)  
Models  
Specification  
1.3kW / 0.28kW  
1.95kW / 0.34kW  
2.6kW / 0.39kW  
Rated Charge  
9.1kWh  
300i  
250mm  
min.  
400i  
13.65kWh  
18.2kWh  
75mm  
min.  
C
B
500i  
Height  
A
Width  
B
Depth  
C
Model  
Duo300i  
Duo400i  
Duo500i  
712mm  
712mm  
712mm  
600mm  
830mm  
1060mm  
130mm +10mm  
130mm +10mm  
130mm +10mm  
75mm  
min.  
150mm  
min.  
A
Furniture  
or other  
obstruction  
Radiator Positioning A minimum clearance of 150mm to the  
front of the radiator is essential for safety, however to enable the  
radiator to attain its maximum performance ensure that any  
furniture or other obstruction is not placed closer than 250mm.  
110mm  
THESE INSTRUCTIONS SHOULD BE READ CAREFULLY AND RETAINED FOR FUTURE REFERENCE  
IMPORTANT SAFETY INFORMATION  
WARNING - THE SURFACE OF THIS RADIATOR CAN BE HOT.  
The surface temperatures of this radiator are within the requirements of EN60-335 the European Standard covering the safety  
requirements of electric heating appliances, and momentary contact with any part of the radiator should not cause injury.  
However, in order to be effective, radiators of any type do get hot, especially around the air outlet grille.  
Therefore, if aged or infirm persons, or young children, are likely to be left unsupervised in the vicinity of a radiator  
precautions should be taken to ensure that prolonged contact with the radiator cannot occur. We recommend that a  
guard is fitted around the radiator, as is normal with some types of heating appliances in similar circumstances. If you require  
further information on these guards, please contact Dimplex Customer Services on 0870 7270 101.  
WARNING - IN ORDER TO AVOID OVERHEATING, DO NOT COVER THE SURFACES OF THE RADIATOR AND DO  
NOT OBSTRUCT AIR OUTLET GRILLES Surfaces of the radiator should not be covered or obstructed as this can cause  
excessive temperatures that can be hazardous and may cause safety cut-outs to operate. For example, do not put clothes,  
fabrics or any combustible materials on the radiator or allow curtains to come within 75mm (3”) of the top and ends of the  
radiator. Do not allow furniture to be pushed up against the radiator, a minimum clearance of 150mm is critical for safety,  
however to ensure radiator performance is not affected a clearance of 250mm is recommended.  
DO NOT PLACE OBJECTS IN CONTACT WITH THE RADIATOR  
WARNING – The radiator must not be located below a socket outlet.  
PLEASE NOTE: THIS RADIATOR IS HEAVY AND MUST BE SECURELY FIXED TO A SOUND WALL. No attempt  
should be made to move the radiator without first seeking specialist advice. If you are not happy that the radiator has  
been securely fixed, please inform your installer.  
UNDER NO CIRCUMSTANCES SHOULD YOU ATTEMPT TO MOVE THE RADIATOR OR LOOSEN WALL FIXINGS  
WITHOUT FIRST REMOVING ALL ENERGY RETENTION CELLS FROM THE RADIATOR.  
DO NOT SIT OR STAND ON THE RADIATOR.  
DO NOT SPILL LIQUIDS ONTO THE APPLIANCE. IF YOU DO, SWITCH THE RADIATOR OFF AND GET A QUALIFIED  
ELECTRICIAN TO CHECK IT.  
DO NOT POKE OBJECTS THROUGH THE GRILLE.  
DO NOT PLACE OBJECTS IN THE SPACE BEHIND THE RADIATOR.  
DO NOT USE POLISHES ON THE RADIATOR OR ON FURNITURE NEAR TO IT. The hot interior of the radiator can  
produce paraffin smells from polish vapours which may last for a number of hours.  
• In case of breakdown or other failure, switch off the radiator at both wall switches and contact your supplier or Dimplex Customer  
Services. Always ensure that the radiator is switched off at the wall and fuse is removed before any repair is carried out.  
IMPORTANT - Due to the newness of the materials the radiator will produce a slight smell for the first few days of operation.  
ROOMS MUST BE WELL VENTILATED AND YOUNG CHILDREN, CAGED BIRDS OR PERSONS WITH RESPIRATORY  
COMPLAINTS MUST NOT REMAIN IN CLOSE PROXIMITY TO THE RADIATOR DURING THE FIRST 48 HOURS OF  
THE COMMISSIONING PERIOD. Running the radiator at maximum temperature for the first few days will help to dispel  
any smells more quickly.  
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Everyday Operation  
Child Lock Operation  
Once the Background level has been set (see Achieving  
Optimum Comfort Level above), this should not require any  
further adjustment.  
To activate the child lock simultaneously depress the  
and  
+ -  
buttons for a period of 3 seconds. After this period the child lock  
is in operation and the LED will illuminate for short period and  
then revert to the setback setting. The LED beside the key symbol  
will illuminate while the child lock is in operation.  
Adjust the Comfort setting as required to suit your comfort needs  
and occupancy pattern. For a short period of non occupancy  
the control can be lowered slightly (we recommend by no more  
than 2 bars) to save energy when the room is unoccupied and  
increased again when more heat is needed.  
Once in the locked position, if either of the controls are operated  
the LED will resume maximum illumination for a short period before  
reverting back to the setback position.  
Non Occupancy (vacant)  
To deactivate the child lock, depress the buttons simultaneously  
again for 3 seconds and the buttons will become active.  
For long periods of non occupancy, reduce the Background  
and the Comfort to their lowest settings.  
It will take 24 hours for room temperature to reach a  
comfortable level when resetting from Low settings to  
Normal settings.  
Safety - Overheat Protection  
For your safety, this appliance is fitted with thermal cut-outs. In  
the event that the product overheats, the cut-outs switch the  
radiator off automatically. In the event of these safety cut-outs  
activating please inform the installer or Dimplex Customer Services  
for advice in order to reset the cut-outs.  
Two Zone Wall Mounted Programmer (only applicable if Programmer is fitted to DuoHeat installation)  
RX010006 - Pilot Wire, or  
RX010007 - Mains Borne Signalling  
The programmer has two modes (i) AUTO or (ii) MANUAL  
(i)  
In “Auto” mode, the radiator will change between Comfort and Setback modes (as shown in the table below) depending  
on your seven day programme. To change the programme settings or temporarily over ride the programme, see the  
appropriate programmer instructions.  
(ii)  
“Manual” mode will override the auto programme setting. There are four “Manual” mode settings shown in the table below.  
Programmer Mode  
Temperature Setting  
DuoHeat Radiator –  
“Temperature control display setting”  
Comfort Setting (radiator setting). Each  
Radiator will operate as set in “controls”  
section of Operating Instructions.  
Comfort  
Display will remain as shown in Quick Start Guide  
Setback will reduce the Comfort setting by  
2°C, and will leave the Background  
unaffected.  
Display will show two red bars less.eg. if “Comfort”  
displays 5, “Setback” will display 3 red bars.  
Setback  
H
Frost Protect  
Room temperature will be maintained at  
16°C with Background operating.  
Display will show one red bar.  
Display will show one red bar.  
J
This will completely switch off radiators,  
e.g. during the summer heating may not be  
required.  
Off  
Note:  
It will take 24 hours for room temperature to reach a comfortable level when resetting  
from “Setback”, “Frost Protect”, “Off” to “Comfort”.  
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Cleaning  
To maintain the external appearance of the radiator it need only be wiped over occasionally with a dry duster. During the summer months,  
or at other times when the appliance is not is use and is completely cold, the opportunity should be taken to wipe over with a damp cloth.  
Do not use abrasive cleaning powders or furniture polish.  
Discoloration of wall finishes can sometimes occur immediately above a radiator due to the properties of some paints and decorating  
materials or the presence of environmental impurities in the air (such as soot or incense generated from the burning of candles etc.).  
After Sales Service  
Your Dimplex DuoHeat radiator is guaranteed for two years from date of purchase. We undertake to exchange or repair free of  
charge within this period any part found to be defective due to a manufacturing fault. This guarantee in no way prejudices your rights  
under common law.  
Should you require after sales assistance, please contact Dimplex Customer Services on the number listed below.  
Please do not return a faulty appliance or part of an appliance to us as this may result in transit damage and/or delay in providing  
service. Let us know the difficulty quoting the products model and serial numbers. We will then take the appropriate action.  
This appliance complies with the European Standards EN 60 335-1, EN 60 335-2-61, EN 61000-3-2,  
EN 61000-3-3, EN 55014 and EN55104 for Safety & Electromagnetic Compatibility.  
These standards cover the requirement of the EMC Directives 89/336 & 73/23  
Glen Dimplex UK Limited  
Millbrook House  
Grange Drive  
Hedge End  
Southampton  
Customer Help Line  
8am–5pm Mon–Fri and 8:30am–1pm Sat (Autumn–Winter only)  
Fax  
Web-site  
e-mail  
0845 600 5111  
01489 773 050  
01 842 4833  
Republic of Ireland  
Hampshire SO30 2DF  
© Glen Dimplex UK Limited  
All rights reserved. Material contained in this publication may not be reproduced in whole or part, without prior permission in writing from Glen Dimplex UK Limited.  
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