Dell Server HR675 User Manual
Dell™ PowerEdge™ T300 Systems  
Hardware Owner’s Manual  
Download fwromwWww.wd.eSolml .acnouamls.c|oms.uApll Mp aonruta.lsdSeelalrc. hc oAnmd Download.  
Contents  
1
About Your System  
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11  
11  
Other Information You May Need .  
Accessing System Features During Startup.  
12  
Front-Panel Features and Indicators  
Back-Panel Features and Indicators  
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13  
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16  
Connecting External Devices.  
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16  
Power Indicator Codes  
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17  
18  
19  
NIC Indicator Codes .  
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LCD Status Messages .  
Solving Problems Described by LCD Status  
Messages.  
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29  
29  
Removing LCD Status Messages.  
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System Messages .  
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30  
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40  
Warning Messages  
Diagnostics Messages  
Alert Messages .  
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2
Using the System Setup Program  
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41  
Entering the System Setup Program.  
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41  
Contents  
3
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Responding to Error Messages.  
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41  
42  
Using the System Setup Program.  
System Setup Options  
Main Screen  
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52  
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Memory Information Screen .  
CPU Information Screen  
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SATA Configuration Screen.  
Integrated Devices Screen .  
Serial Communication Screen  
System Security Screen  
Exit Screen .  
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System and Setup Password Features.  
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53  
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56  
Using the System Password  
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Using the Setup Password .  
Disabling a Forgotten Password.  
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57  
Baseboard Management Controller Configuration .  
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57  
58  
58  
Entering the BMC Setup Module .  
BMC Setup Module Options .  
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3
Installing System Components  
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59  
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Recommended Tools .  
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Inside the System.  
Front Bezel .  
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62  
63  
64  
Removing the Front Bezel.  
Installing the Front Bezel .  
Front Bezel Inserts .  
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65  
65  
66  
Removing a Front Bezel Insert  
Installing a Front Bezel Insert.  
4
Contents  
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System Cover.  
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66  
66  
67  
Removing the System Cover  
Installing the System Cover.  
EMI Fillers .  
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68  
68  
69  
Removing an EMI Filler .  
Installing an EMI Filler  
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Processor Airflow Shroud .  
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69  
70  
72  
Removing the Processor Airflow Shroud.  
Installing the Processor Airflow Shroud .  
Redundant and Non-Redundant Power Supplies .  
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77  
Removing a Redundant Power Supply .  
Installing a Redundant Power Supply  
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Removing a Non-redundant Power Supply  
Installing a Non-Redundant Power Supply.  
Hard Drives.  
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77  
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82  
Removing a Hot-Pluggable Hard Drive .  
Installing a Hot-Pluggable Hard Drive .  
Removing a Cabled Hard Drive .  
Installing a Cabled Hard Drive .  
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Configuring the Boot Device.  
Diskette Drive (Optional)  
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84  
84  
86  
Removing the Diskette Drive .  
Installing a Diskette Drive  
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Optical and Tape Drives .  
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88  
88  
91  
Removing an Optical or Tape Drive.  
Installing an Optical or Tape Drive .  
Expansion Cards .  
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93  
Contents  
5
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Removing an Expansion Card.  
Installing an Expansion Card .  
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93  
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SAS Controller Card .  
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96  
96  
97  
Removing a SAS Controller Card .  
Installing a SAS Controller Card  
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RAID Battery .  
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99  
99  
Removing a RAID Battery.  
Installing a RAID Battery .  
101  
Remote Access Controller Card (RAC).  
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101  
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103  
Removing the RAC Card  
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Installing a RAC Card .  
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Internal USB Memory Key Connector .  
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104  
Installing the Optional Internal USB Memory  
Key  
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Cooling Fans .  
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106  
106  
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108  
109  
Removing the Expansion Card Fan .  
Installing the Expansion Card Fan  
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Removing the System Fan.  
Installing the System Fan .  
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System Memory  
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110  
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Memory Module Installation Guidelines .  
Removing Memory Modules  
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Installing Memory Modules.  
Processor.  
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114  
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117  
Removing the Processor .  
Installing the Processor.  
System Battery .  
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118  
6
Contents  
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Removing the System Battery  
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118  
120  
Installing the System Battery .  
Chassis Intrusion Switch  
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120  
120  
121  
Removing the Chassis Intrusion Switch .  
Installing the Chassis Intrusion Switch  
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Power Supply Distribution Module .  
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122  
Removing the Power Supply Distribution Module . 122  
Installing the Power Supply Distribution Module  
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123  
SAS Backplane  
Removing the SAS Backplane .  
Installing the SAS Backplane  
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124  
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126  
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126  
126  
128  
Removing the Control Panel  
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Installing the Control Panel.  
System Board (Service Only Procedure)  
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128  
128  
130  
Removing the System Board .  
Installing the System Board  
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4
Troubleshooting Your System  
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133  
133  
Safety First—For You and Your System .  
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Start-Up Routine .  
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133  
Checking the Equipment.  
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134  
134  
134  
135  
Troubleshooting External Connections.  
Troubleshooting the Video Subsystem .  
Troubleshooting the Keyboard or Mouse  
Troubleshooting Serial I/O Problems .  
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137  
Contents  
7
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Troubleshooting a Serial I/O Device  
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138  
138  
Troubleshooting a USB Device .  
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Troubleshooting a NIC .  
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140  
141  
142  
143  
143  
Troubleshooting a Wet System.  
Troubleshooting a Damaged System.  
Troubleshooting the System Battery .  
Troubleshooting Redundant Power Supplies .  
Troubleshooting System Cooling Problems .  
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145  
Troubleshooting a Fan  
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145  
Troubleshooting System Memory  
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146  
148  
149  
151  
152  
153  
155  
157  
159  
161  
Troubleshooting an Internal USB Memory Key .  
Troubleshooting a Diskette Drive .  
Troubleshooting an Optical Drive .  
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Troubleshooting a SCSI Tape Drive .  
Troubleshooting a Hard Drive . .  
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Troubleshooting a Hot-pluggable Hard Drive .  
Troubleshooting a SAS or SAS RAID Controller.  
Troubleshooting Expansion Cards .  
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Troubleshooting the Microprocessor .  
5
Running the System Diagnostics  
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163  
Using Dell PowerEdge Diagnostics .  
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163  
8
Contents  
Download from Www.Somanuals.com. All Manuals Search And Download.  
System Diagnostics Features .  
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163  
164  
164  
165  
When to Use the System Diagnostics .  
Running the System Diagnostics  
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System Diagnostics Testing Options  
Using the Custom Test Options  
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165  
165  
166  
166  
Selecting Devices for Testing  
Selecting Diagnostics Options .  
Viewing Information and Results .  
6
Jumpers and Connectors  
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167  
167  
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173  
System Board Connectors .  
Jumper Settings .  
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SAS Backplane Board Connectors  
Disabling a Forgotten Password  
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7
Getting Help  
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175  
Contacting Dell  
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175  
Glossary  
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177  
189  
Index  
.
.
Contents  
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About Your System  
This section describes the physical, firmware, and software interface features  
that provide and ensure the essential functioning of your system. The  
physical connectors on your system’s front and back panels provide  
convenient connectivity and system expansion capability. The system  
firmware, applications, and operating system monitor the system and  
component status and alert you when a problem arises. System conditions  
can be reported by any of the following:  
•
•
•
•
•
•
Front or back panel indicators  
LCD status messages  
System messages  
Warning messages  
Diagnostics messages  
Alert messages  
This section describes each type of message, lists the possible causes, and  
provides steps to resolve any problems indicated by a message. The system  
indicators and features are illustrated in this section.  
Other Information You May Need  
CAUTION: The Product Information Guide provides important safety and  
regulatory information. Warranty information may be included within this  
document or as a separate document.  
•
•
•
•
The Getting Started Guide provides an overview of system features, setting  
up your system, and technical specifications.  
CDs included with your system provide documentation and tools for  
configuring and managing your system.  
Systems management software documentation describes the features,  
requirements, installation, and basic operation of the software.  
Operating system documentation describes how to install (if necessary),  
configure, and use the operating system software.  
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•
•
Documentation for any components you purchased separately provides  
information to configure and install these options.  
Updates are sometimes included with the system to describe changes to  
the system, software, and/or documentation.  
NOTE: Always check for updates at support.dell.com and read the updates  
first because they often supercede information in other documents.  
•
Release notes or readme files may be included to provide last-minute  
updates to the system or documentation or advanced technical reference  
material intended for experienced users or technicians.  
Accessing System Features During Startup  
Table 1-1 describes keystrokes that may be entered during startup to access  
system features. If your operating system begins to load before you enter the  
keystroke, allow the system to finish booting, and then restart your system  
and try again.  
Table 1-1. Keystrokes for Accessing System Features  
Keystroke Description  
<F2>  
Enters the System Setup program (see "Entering the System Setup  
Program" on page 41).  
<F10>  
<F11>  
<F12>  
Opens the utility partition, allowing you to run the system diagnostics  
(see "Running the System Diagnostics" on page 163.  
Enters the boot mode selection screen, allowing you to choose a boot  
device.  
Starts PXE boot.  
<Ctrl+E> Enters the Baseboard Management Controller (BMC) Management  
Utility, which allows access to the system event log (SEL) and  
configuration of the Remote Access Controller (RAC) card. See the  
BMC User’s Guide for more information on setup and use of BMC.  
<Ctrl+C> This keystroke enters the SAS Configuration Utility. See your SAS  
controller User’s Guide for more information.  
<Ctrl+R> If you have the optional battery-cached SAS RAID controller, this  
keystroke enters the RAID configuration utility. For more information,  
see the documentation for your SAS controller card.  
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Table 1-1. Keystrokes for Accessing System Features (continued)  
Keystroke Description  
<Ctrl+S> If you have PXE support enabled through the System Setup Program  
(see "Integrated Devices Screen" on page 48), this keystroke allows you  
to configure NIC settings for PXE boot. For more information, see the  
documentation for your integrated NIC.  
Front-Panel Features and Indicators  
Figure 1-1 shows the controls, indicators, and connectors located on the  
system's front panel. Table 1-2 provides component descriptions.  
Figure 1-1. Front-Panel Features and Indicators  
7
6
8
5
4
3
2
1
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Table 1-2. Front-Panel Components  
Item  
1
Component  
Icon  
Description  
3.5-inch drive bay  
Holds an optional diskette drive.  
2
lower 5.25-inch drive  
bay  
Holds an optional optical drive or  
tape backup unit.  
3
4
upper 5.25-inch drive  
bay  
Holds an optical drive.  
power button  
The power button controls the DC  
power supply output to the system.  
NOTE: If you turn off the system using  
the power button and the system is  
running an ACPI-compliant operating  
system, the system performs a  
graceful shutdown before the power  
is turned off. If the system is not  
running an ACPI-compliant operating  
system, the power is turned off  
immediately after the power button is  
pressed.  
5
NMI button  
Used to troubleshoot software and  
device driver errors when using  
certain operating systems. This  
button can be pressed using the end  
of a paper clip.  
Use this button only if directed to  
do so by qualified support personnel  
or by the operating system's  
documentation.  
6
System identification  
button  
The identification buttons on the  
front and back panels can be used to  
locate a particular system within a  
rack. When one of these buttons is  
pushed, the LCD panel on the front  
and the blue system status indicator  
on the back blink until one of the  
buttons is pushed again.  
14  
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Table 1-2. Front-Panel Components (continued)  
Item  
Component  
Icon  
Description  
7
LCD panel  
Provides system ID, status  
information, and system error  
messages.  
The LCD lights blue during normal  
system operation. Both the system  
management software and the  
identification buttons located on  
the front and back of the system can  
cause the LCD to flash blue to  
identify a particular system.  
The LCD lights amber when the  
system needs attention, and the  
LCD panel displays an error code  
followed by descriptive text.  
NOTE: If the system is connected to  
AC power and an error has been  
detected, the LCD lights amber  
regardless of whether the system has  
been powered on.  
8
USB connectors (2)  
Connects USB 2.0-compliant  
devices to the system.  
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Back-Panel Features and Indicators  
Figure 1-2 shows the controls, indicators, and connectors located on the  
system's back panel.  
Figure 1-2. Back-Panel Features and Indicators  
6
5
4
3
2
1
1
3
5
expansion card slots (5)  
NIC connectors (2)  
serial connector  
2
4
6
USB connectors (4)  
video connector  
power connector(s)  
Connecting External Devices  
When connecting external devices to your system, follow these guidelines:  
•
Most devices must be connected to a specific connector and device drivers  
must be installed before the device operates properly. (Device drivers are  
normally included with your operating system software or with the device  
itself.) See the documentation that accompanied the device for specific  
installation and configuration instructions.  
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•
Always attach an external device while your system and the device are  
turned off. Next, turn on any external devices before turning on the system  
(unless the documentation for the device specifies otherwise).  
See "Using the System Setup Program" on page 41 for information about  
enabling, disabling, and configuring I/O ports and connectors.  
Power Indicator Codes  
The power button on the front panel controls the power to the system from  
the system's power supplies. The power indicator lights green when the  
system is on.  
The indicators on the redundant power supplies show whether power is  
present or whether a power fault has occurred (see Figure 1-3). Table 1-3 lists  
the power supply indicator codes.  
Table 1-3. Redundant Power Supply Indicators  
Indicator  
Power supply status Green indicates that the power supply is operational and  
providing DC power to the system.  
Function  
Power supply fault  
AC line status  
Amber indicates a problem with the power supply.  
Green indicates that a valid AC source is connected to the  
power supply and is operational.  
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Figure 1-3. Redundant Power Supply Indicators  
1
2
3
1
3
power supply status (DC out is  
operational)  
2
power supply fault  
AC line status (AC in is operational)  
NIC Indicator Codes  
Each NIC on the back panel has an indicator that provides information on  
network activity and link status (see Figure 1-4). For a list of NIC indicator  
codes, see Table 1-4.  
Figure 1-4. NIC Indicators  
1
2
1
link indicator  
2
activity indicator  
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Table 1-4. NIC Indicator Codes  
Indicator  
Indicator Code  
Link and activity  
indicators are off  
The NIC is not connected to the network.  
Link indicator is green  
The NIC is connected to a valid link partner on the  
network.  
Activity indicator is  
amber blinking  
Network data is being sent or received.  
LCD Status Messages  
The system's control panel LCD provides status messages to signify when the  
system is operating correctly or when the system needs attention.  
The LCD lights blue to indicate a normal operating condition, and lights  
amber to indicate an error condition. The LCD scrolls a message that  
includes a status code followed by descriptive text. Table 1-5 lists the LCD  
status messages that can occur and the probable cause for each message. The  
LCD messages refer to events recorded in the System Event Log (SEL). For  
information on the SEL and configuring system management settings, see  
the systems management software documentation.  
CAUTION: Only trained service technicians are authorized to remove the system  
cover and access any of the components inside the system. See your Product  
Information Guide for complete information about safety precautions, working  
inside the computer, and protecting against electrostatic discharge.  
NOTE: If your system fails to boot, press the System ID button for at least five  
seconds until an error code appears on the LCD. Record the code, then see "Getting  
Help" on page 175.  
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Table 1-5. LCD Status Messages  
Code  
Text  
Causes  
Corrective Actions  
N/A  
SYSTEM NAME  
A 62-character string that  
This message is for  
can be defined by the user in information only.  
the System Setup program.  
You can change the  
The SYSTEM NAME system ID and name in  
displays under the following the System Setup  
conditions:  
program (see "Entering  
the System Setup  
• The system is powered on.  
Program" on page 41).  
• The power is off and  
active errors are displayed.  
E1000 FAILSAFE,  
Check the system event log See "Getting Help" on  
Call Support for critical failure events.  
page 175.  
E1114 Temp Ambient Ambient system  
temperature is out of  
See "Troubleshooting  
System Cooling  
acceptable range.  
Problems" on page 145.  
E1115 Temp Planar  
Planar system temperature See "Troubleshooting  
is out of acceptable range.  
System Cooling  
Problems" on page 145.  
E1118 CPU Temp  
Interface  
The BMC is unable to  
determine the CPU(s)  
temperature status.  
Turn off power to the  
system and restart the  
system. If the problem  
persists, see "Getting  
Consequently, the BMC  
increases the CPU fan speed Help" on page 175.  
to maximum  
as a precautionary measure.  
E1210 CMOS Batt  
E1211 ROMB Batt  
CMOS battery is missing, or See "Troubleshooting the  
the voltage is out of  
acceptable range.  
System Battery" on  
page 143.  
RAID battery is either  
missing, bad, or unable to  
recharge due to thermal  
issues.  
Reseat the RAID battery  
connector. If the problem  
persists, replace the  
battery.  
E12nn ## PwrGd  
Specified voltage regulator See "Getting Help" on  
has failed. page 175.  
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Table 1-5. LCD Status Messages (continued)  
Code  
Text  
Causes  
Corrective Actions  
E1226 PCI Rsr 1.5V 1.5V Riser Card Power Good See "Getting Help" on  
PwrGd  
failure.  
page 175.  
E1229 CPU # VCORE  
Processor # VCORE voltage See "Getting Help" on  
regulator has failed. page 175.  
E122A CPU VTT PwrGd Processor # VTT voltage has See "Getting Help" on  
exceeded the allowable  
page 175.  
voltage range  
E1310 RPM Fan ##  
RPM of specified cooling  
fan is out of acceptable  
operating range.  
See "Troubleshooting  
System Cooling  
Problems" on page 145.  
E1311 FAN MOD ##  
RPM  
RPM of specified cooling  
fan module is out of  
See "Troubleshooting  
System Cooling  
acceptable operating range. Problems" on page 145.  
E1313 Fan  
Redundancy  
One or more cooling fans  
has failed. Cooling fan  
redundancy has been lost.  
See "Troubleshooting  
System Cooling  
Problems" on page 145.  
E1410 CPU # IERR  
Specified microprocessor is See your system’s  
reporting an internal error. Information Update tech  
sheet located on  
support.dell.com for the  
most current system  
information. If the  
problem persists, see  
"Getting Help" on  
page 175.  
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Table 1-5. LCD Status Messages (continued)  
Code  
E1414 CPU #  
Thermtrip  
Text  
Causes  
Specified microprocessor is See "Troubleshooting  
out of acceptable System Cooling  
temperature range and has Problems" on page 145. If  
Corrective Actions  
halted operation.  
the problem persists,  
ensure that the  
microprocessor heat sinks  
are properly installed (see  
"Troubleshooting the  
Microprocessor" on  
page 161).  
NOTE: The LCD continues  
to display this message  
until the system’s power  
cord is disconnected and  
reconnected to the AC  
power source, or the SEL is  
cleared using either Server  
Assistant or the BMC  
Management Utility. See  
the Dell OpenManage™  
Baseboard Management  
Controller User’s Guide for  
information about these  
utilities.  
E1418 CPU #  
Presence  
Specified processor is  
missing or bad, and the  
See "Troubleshooting the  
Microprocessor" on  
system is in an unsupported page 161.  
configuration.  
E141C CPU Mismatch Processors are in an  
Ensure that your  
unsupported configuration. processors match and  
conform to the type  
described in the  
Microprocessor Technical  
Specifications outlined in  
your system’s Getting  
Started Guide.  
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Table 1-5. LCD Status Messages (continued)  
Code Text Causes  
Corrective Actions  
E141F CPU Protocol The system BIOS has  
reported a processor  
See "Getting Help" on  
page 175.  
protocol error.  
E1420 CPU Bus PERR The system BIOS has  
reported a processor bus  
See "Getting Help" on  
page 175.  
parity error.  
E1421 CPU Init  
The system BIOS has  
reported a processor  
initialization error.  
See "Getting Help" on  
page 175.  
E1422 CPU Machine  
Chk  
The system BIOS has  
reported a machine check  
error.  
See "Getting Help" on  
page 175.  
E1610 PS # Missing No power is available from See "Troubleshooting  
the specified power supply; Redundant Power  
specified power supply is  
improperly installed or  
faulty.  
Supplies" on page 143.  
E1614 PS # Status  
No power is available from See "Troubleshooting  
the specified power supply; Redundant Power  
specified power supply is  
improperly installed or  
faulty.  
Supplies" on page 143.  
E1618 PS #  
Predictive  
Power supply voltage is out See "Troubleshooting  
of acceptable range;  
specified power supply is  
improperly installed or  
faulty.  
Redundant Power  
Supplies" on page 143.  
E161C PS # Input  
Lost  
Power source for specified  
Check the AC power  
power supply is unavailable, source for the specified  
or out of acceptable range. power supply. If the  
problem persists, see  
"Troubleshooting  
Redundant Power  
Supplies" on page 143.  
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Table 1-5. LCD Status Messages (continued)  
Code  
Text  
Causes  
Corrective Actions  
E1624 PS Redundancy The power supply subsystem See "Troubleshooting  
is no longer redundant. If  
the last supply fails, the  
system will go down.  
Redundant Power  
Supplies" on page 143.  
E1710 I/O Channel  
Chk  
The system BIOS has  
reported an I/O channel  
check.  
See "Getting Help" on  
page 175.  
E1711 PCI PERR B## The system BIOS has  
Remove and reseat the  
D## F##  
reported a PCI parity error PCIe expansion cards. If  
on a component that resides the problem persists, see  
in PCI configuration space "Troubleshooting  
at bus ##, device ##,  
function ##.  
Expansion Cards" on  
page 159. If  
troubleshooting does not  
resolve the problem, see  
"Getting Help" on  
page 175.  
PCI PERR Slot The system BIOS has  
#
reported a PCI parity error  
on a component that resides  
in the specified PCIe slot.  
E1712 PCI SERR B## The system BIOS has  
Remove and reseat the  
D## F##  
reported a PCI system error PCIe expansion cards. If  
on a component that resides the problem persists, see  
in PCI configuration space "Troubleshooting  
at bus ##, device ##,  
function ##.  
Expansion Cards" on  
page 159. If  
troubleshooting does not  
resolve the problem, see  
"Getting Help" on  
page 175.  
PCI SERR Slot The system BIOS has  
#
reported a PCI system error  
on a component that resides  
in the specified slot.  
E1714 Unknown Err  
The system BIOS has  
determined that there has  
been an error in the system,  
but is unable to determine  
its origin.  
See "Getting Help" on  
page 175.  
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Table 1-5. LCD Status Messages (continued)  
Code  
Text  
Causes  
Corrective Actions  
E171F PCIE Fatal  
Err B## D##  
F##  
The system BIOS has  
Remove and reseat the  
reported a PCIe fatal error PCIe expansion cards. If  
on a component that resides the problem persists, see  
in PCIe configuration space "Troubleshooting  
at bus ##, device ##,  
function ##.  
Expansion Cards" on  
page 159. If  
troubleshooting does not  
resolve the problem, see  
"Getting Help" on  
page 175.  
PCIE Fatal  
Err Slot #  
The system BIOS has  
reported a PCIe fatal error  
on a component that resides  
in the specified slot.  
E1810 HDD ## Fault The SAS subsystem has  
See "Troubleshooting a  
determined that hard drive Hard Drive" on page 153.  
## has experienced a fault.  
E1811 HDD ## Rbld  
Abrt  
Specified hard drive has  
ended rebuild before  
completion.  
See "Troubleshooting a  
Hard Drive" on page 153.  
E1812 HDD ##  
Removed  
The specified hard drive has Information only.  
been removed from the  
system.  
E1913 CPU &  
Firmware  
The BMC firmware does not Update to the latest BMC  
support the CPU.  
firmware. See the BMC  
User’s Guide for more  
information on setup and  
use of BMC.  
Mismatch  
E1A14 SAS Cable A  
E1A15 SAS Cable B  
E1A15 SAS Cable C  
SAS cable A is missing or  
bad.  
Reseat the cable. If the  
problem persists, replace  
the cable.  
SAS cable B is missing or  
bad.  
Reseat the cable. If the  
problem persists, replace  
the cable.  
SAS cable C is missing or  
bad.  
Reseat the cable. If the  
problem persists, replace  
the cable.  
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Table 1-5. LCD Status Messages (continued)  
Code  
Text  
Causes  
Control cable for the power Reseat the cable. If the  
distribution board (PDB) is problem persists, replace  
Corrective Actions  
E1A18 PDB Ctrl  
Cable  
missing or bad  
the cable.  
E2010 No Memory  
No memory is installed in  
the system.  
Install memory. See  
"System Memory" on  
page 110.  
E2011 Mem Config  
Err  
Memory detected, but is not See "Troubleshooting  
configurable. Error detected System Memory" on  
during memory page 146.  
configuration.  
E2012 Unusable  
Memory  
Memory is configured, but See "Troubleshooting  
not usable. Memory System Memory" on  
subsystem failure. page 146.  
E2013 Shadow BIOS  
Fail  
The system BIOS failed to See "Troubleshooting  
copy its flash image into System Memory" on  
memory. page 146.  
E2014 CMOS Fail  
CMOS failure. CMOS RAM See "Getting Help" on  
not functioning properly.  
DMA controller failure.  
page 175.  
E2015 DMA  
Controller  
See "Getting Help" on  
page 175.  
E2016 Int  
Controller  
Interrupt controller failure. See "Getting Help" on  
page 175.  
E2017 Timer Fail  
Timer refresh failure.  
See "Getting Help" on  
page 175.  
E2018 Prog Timer  
Programmable interval  
timer error.  
See "Getting Help" on  
page 175.  
E2019 Parity Error Parity error.  
See "Getting Help" on  
page 175.  
E201A SIO Err  
E201B Kybd  
SIO failure.  
See "Getting Help" on  
page 175.  
Keyboard controller failure. See "Getting Help" on  
page 175.  
Controller  
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Table 1-5. LCD Status Messages (continued)  
Code  
Text  
Causes  
Corrective Actions  
E201C SMI Init  
System management  
interrupt (SMI)  
See "Getting Help" on  
page 175.  
initialization failure.  
E201D Shutdown Test BIOS shutdown test failure. See "Getting Help" on  
page 175.  
E201E POST Mem Test BIOS POST memory test  
failure.  
See "Troubleshooting  
System Memory" on  
page 146. If the problem  
persists, see "Getting  
Help" on page 175.  
E201F DRAC Config  
Remote Access Controller  
Check screen for specific  
(RAC) configuration failure. error messages. Ensure  
that RAC cables and  
connectors are properly  
seated. If problem  
persists, see your RAC  
documentation.  
E2020 CPU Config  
CPU configuration failure. Check screen for specific  
error messages.  
E2021 Memory  
Population  
Incorrect memory  
configuration. Memory  
Check screen for specific  
error messages (see  
population order incorrect. "Troubleshooting System  
Memory" on page 146).  
E2022 POST Fail  
General failure after video. Check screen for specific  
error messages.  
E2110 MBE DIMM # & One of the DIMMs in the  
set implicated by "# & #"  
has had a memory multi-bit page 146.  
error (MBE).  
See "Troubleshooting  
#
System Memory" on  
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Table 1-5. LCD Status Messages (continued)  
Code  
Text  
Causes  
Corrective Actions  
E2111 SBE Log  
The system BIOS has  
See "Troubleshooting  
Disable DIMM disabled memory single-bit System Memory" on  
#
error (SBE) logging, and will page 146.  
not resume logging further  
SBEs until the system is  
rebooted. "#" represents the  
DIMM implicated by the  
BIOS.  
E2112 Mem Spare  
DIMM #  
The system BIOS has spared See "Troubleshooting  
the memory because it has System Memory" on  
determined that the  
memory had too many  
errors. "#" represents the  
DIMM implicated by the  
BIOS.  
page 146.  
I1910 Intrusion  
System cover has been  
removed.  
Information only.  
I1911 >3 ERRs Chk  
Log  
LCD overflow message.  
Check the SEL for details  
on the events.  
A maximum of three error  
messages can display  
sequentially on the LCD.  
The fourth message displays  
as the standard overflow  
message.  
I1912 SEL Full  
I1915 Video Off  
System Event Log is full of Clear the log by deleting  
events, and is unable to log event entries.  
any more events.  
The video has been turned Information only.  
off by the RAC remote user.  
(LCD lights with  
a blue or amber  
background.)  
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Table 1-5. LCD Status Messages (continued)  
Code  
Text  
Causes  
Corrective Actions  
I1916 Video Off in The video will be turned off Information only.  
##  
in xx seconds by the RAC  
remote user.  
(LCD lights with  
a blue or amber  
background.)  
W1228 ROMB Batt <  
24hr  
Warns predictively that the Replace RAID battery  
RAID battery has less than (see "Installing a SAS  
24 hours of charge left.  
Controller Card" on  
page 97).  
NOTE: For the full name of an abbreviation or acronym used in this table, see the  
"Glossary" on page 177.  
Solving Problems Described by LCD Status Messages  
The code and text on the LCD can often specify a very precise fault condition  
that is easily corrected. For example, if the code E1418 CPU_1_Presence  
appears, you know that a microprocessor is not installed in socket 1.  
In contrast, you might be able to determine the problem if multiple related  
errors occur. For example, if you receive a series of messages indicating  
multiple voltage faults, you might determine that the problem is a failing  
power supply.  
Removing LCD Status Messages  
For faults associated with sensors, such as temperature, voltage, fans, and so  
on, the LCD message is automatically removed when that sensor returns to a  
normal state. For example, if temperature for a component goes out of range,  
the LCD displays the fault; when the temperature returns to the acceptable  
range, the message is removed from the LCD. For other faults, you must take  
action to remove the message from the display:  
•
Clear the SEL — You can perform this task remotely, but you will lose the  
event history for the system.  
•
Power cycle — Turn off the system and disconnect it from the electrical  
outlet; wait approximately ten seconds, reconnect the power cable, and  
restart the system.  
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Any of these actions will remove fault messages, and return the status  
indicators and LCD colors to the normal state. Messages will reappear under  
the following conditions:  
•
The sensor returns to a normal state but fails again, resulting in a new SEL  
entry.  
•
•
The system is reset and new error events are detected.  
A failure is recorded from another source that maps to the same display  
entry.  
System Messages  
System messages appear on the screen to notify you of a possible problem  
with the system. Table 1-3 lists the system messages that can occur and the  
probable cause and corrective action for each message.  
CAUTION: Only trained service technicians are authorized to remove the system  
cover and access any of the components inside the system. See your Product  
Information Guide for complete information about safety precautions, working  
inside the computer, and protecting against electrostatic discharge.  
NOTE: If you receive a system message that is not listed in Table 1-3, check the  
documentation for the application that is running when the message appears or the  
operating system's documentation for an explanation of the message and  
recommended action.  
Table 1-6. System Messages  
Message  
Causes  
Corrective Actions  
Alert! DIMM1_A and If more than one DIMM Check other system  
DIMM1_B must be  
populated with a  
matched set of  
DIMMs if more than  
one DIMM is  
present. The  
following memory  
DIMMs have been  
disabled:  
is present, DIMMs must messages for additional  
be installed in matching information for possible  
pairs.  
causes. For memory  
configuration information,  
see "Memory Module  
Installation Guidelines" on  
page 110. If the problem  
persists, see  
"Troubleshooting System  
Memory" on page 146.  
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Table 1-6. System Messages (continued)  
Message  
Causes  
Corrective Actions  
Alert! Unsupported Unsupported DIMMs,  
For memory configuration  
memory, incomplete mismatched DIMMs, or information, see "Memory  
sets, or unmatched unmatched DIMMs have Module Installation  
sets. The following been detected. If more  
memory is disabled: than one DIMM is  
Guidelines" on page 110. If  
the problem persists, see  
present, DIMMs must be "Troubleshooting System  
installed in matching  
pairs.  
Memory" on page 146.  
Attempting to  
update Remote  
Configuration.  
Please wait...  
Remote Configuration  
Wait until the process is  
request has been detected complete.  
and is being processed.  
BIOS Update Attempt Remote BIOS update  
Failed! attempt failed.  
Retry the BIOS update. If  
the problem persists, see  
"Getting Help" on page 175.  
Caution! NVRAM_CLR NVRAM_CLR jumper is Remove the NVRAM_CLR  
jumper is installed installed. CMOS has been jumper. See Figure 6-1 for  
on system board.  
cleared.  
jumper location.  
Decreasing  
available memory  
Faulty or improperly  
installed memory  
modules.  
See "Troubleshooting System  
Memory" on page 146.  
Diskette drive 0  
seek failure.  
Faulty or improperly  
inserted diskette,  
See "Troubleshooting a  
Diskette Drive" on page 149.  
incorrect configuration  
settings in the System  
Setup program, or loose  
diskette/tape drive  
interface cable, or loose  
power cable. Replace the  
diskette.  
Diskette read  
failure.  
Faulty diskette, faulty or See "Troubleshooting a  
improperly connected  
diskette/tape drive  
interface cable, or loose  
power cable.  
Diskette Drive" on page 149.  
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Table 1-6. System Messages (continued)  
Message  
Causes  
Corrective Actions  
Diskette subsystem Faulty diskette/tape drive See "Troubleshooting a  
reset failed.  
controller.  
Diskette Drive" on page 149.  
Drive not ready.  
Diskette missing from or Insert or replace the diskette.  
improperly inserted in  
diskette drive.  
Error: Remote  
Access Controller  
initialization  
failure  
The Remote Access  
Controller failed to  
initialize.  
Ensure that the Remote  
Access Controller is properly  
installed (see "Installing a  
RAC Card" on page 103).  
Error 8602 -  
Auxiliary Device  
Failure  
The mouse cable  
Ensure that the mouse cable  
is properly connected to the  
connector is loose or  
improperly connected, or system. If the problem  
the mouse is defective. persists, try another mouse.  
Verify that mouse  
and keyboard are  
securely attached  
to correct  
connectors.  
Fatal Error caused A fatal system error  
Check the SEL for  
a system reset:  
occurred and caused the information that was logged  
system to reboot.  
during the error. See the  
applicable troubleshooting  
section in "Troubleshooting  
Your System" on page 133 for  
any faulty components  
Please check the  
system event log  
for details  
specified in the SEL.  
Gate A20 failure  
General failure  
Faulty keyboard  
See "Getting Help" on  
controller; faulty system page 175.  
board.  
The operating system is  
unable to carry out the  
command.  
This message is usually  
followed by specific  
information. Note the  
information, and take the  
appropriate action to resolve  
the problem.  
32  
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Table 1-6. System Messages (continued)  
Message  
KeyboardController Faulty keyboard  
failure  
Causes  
Corrective Actions  
See "Getting Help" on  
controller; faulty system page 175.  
board  
Keyboard data line Keyboard cable connector Check the keyboard  
failure  
is loose or improperly  
connected, defective  
keyboard, or defective  
keyboard/mouse controller  
connection to the system. If  
the problem persists, try  
another keyboard.  
Keyboard stuck key  
failure  
Manufacturing mode System is in  
Reboot to take the system  
out of manufacturing mode.  
detected  
manufacturing mode.  
Memory address line Faulty or improperly  
failure at address, installed memory  
See "Troubleshooting System  
Memory" on page 146.  
read value  
modules.  
expecting value  
Memory double word  
logic failure at  
address, read value  
expecting value  
Memory odd/even  
logic failure at  
address, read value  
expecting value  
Memory write/read  
failure at address,  
read value  
expecting value  
Memory tests  
terminated by  
keystroke  
POST memory test  
terminated by pressing  
the spacebar.  
Information only.  
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Table 1-6. System Messages (continued)  
Message  
Causes  
Faulty or missing optical Use a bootable USB key, CD,  
drive subsystem, hard or hard drive. If the problem  
drive, or hard-drive persists, see  
subsystem, or no bootable "Troubleshooting an Internal  
Corrective Actions  
No boot device  
available  
USB key installed.  
USB Memory Key" on  
page 148 and  
"Troubleshooting a Hard  
Drive" on page 153. See  
"Using the System Setup  
Program" on page 41 for  
information on setting the  
order of boot devices.  
No boot sector on  
hard drive  
Incorrect configuration  
Check the hard-drive  
settings in System Setup configuration settings in the  
program, or no operating System Setup program (see  
system on hard drive.  
"Using the System Setup  
Program" on page 41). If  
necessary, install the  
operating system on your  
hard drive (see your  
operating system  
documentation).  
No timer tick  
interrupt  
Faulty system board.  
See “"Getting Help" on  
page 175."  
Not a boot diskette No operating system on  
diskette.  
Replace with a bootable  
diskette.  
PCI BIOS failed to PCIe device BIOS  
Reseat the expansion card(s)  
install  
(Option ROM) checksum and expansion card cables. If  
failure detected during the problem persists, see  
shadowing. A cable to an "Troubleshooting Expansion  
expansion card is  
Cards" on page 159.  
unseated; an expansion  
card is faulty or  
improperly installed.  
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Table 1-6. System Messages (continued)  
Message  
Causes  
Corrective Actions  
PCIe Fatal Error  
caused a system  
reset: Slot n  
Faulty or improperly  
Reseat the PCIe card in the  
installed PCIe card in the specified slot number (see  
specified slot.  
"Installing an Expansion  
Card" on page 95). If the  
problem persists, see  
Embedded  
Bus#nn/Dev#nn/Func  
n
"Getting Help" on page 175.  
Please check the  
system event log  
for details  
Plug & Play  
Error encountered in  
Install the NVRAM_CLR  
Configuration Error initializing PCIe device; jumper and reboot the  
faulty system board.  
system. See Figure 6-1 for  
jumper location. If the  
problem persists, see  
"Troubleshooting Expansion  
Cards" on page 159.  
Read fault  
The operating system  
Replace the USB medium or  
cannot read from the hard device. Ensure that the USB  
drive or USB device, the or hard drive cables are  
Requested sector  
not found  
system could not find a  
particular sector on the  
disk, or the requested  
sector is defective.  
properly connected. See  
"Troubleshooting a USB  
Device" on page 138, or  
"Troubleshooting a Hard  
Drive" on page 153 for the  
appropriate drive(s) installed  
in your system.  
Remote  
System unable to process Retry Remote Configuration.  
configuration  
update attempt  
failed  
Remote Configuration  
request.  
ROM bad checksum = Expansion card  
address improperly installed or  
faulty.  
Reseat the expansion card(s)  
and expansion card cables. If  
the problem persists, see  
"Troubleshooting Expansion  
Cards" on page 159.  
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Table 1-6. System Messages (continued)  
Message  
Causes  
Corrective Actions  
SATA PORT n drive  
not found  
SATA port x was turned  
on in setup, but a drive  
was not found.  
See "Troubleshooting a Hard  
Drive" on page 153 for the  
appropriate drive(s) installed  
in your system.  
Sector not found  
Seek error  
Faulty hard drive, USB  
See "Troubleshooting a USB  
device, or USB medium. Device" on page 138 or  
"Troubleshooting a Hard  
Seek operation  
failed  
Drive" on page 153 for the  
appropriate drive(s) installed  
in your system.  
Shutdown failure  
Shutdown test failure.  
See "Troubleshooting System  
Memory" on page 146.  
The amount of  
system memory has  
changed  
Memory has been added If memory has been added or  
or removed or a memory removed, this message is  
module may be faulty.  
informative and can be  
ignored. If memory has not  
been added or removed,  
check the SEL to determine  
if single-bit or multi-bit  
errors were detected and  
replace the faulty memory  
module (see  
"Troubleshooting System  
Memory" on page 146).  
Time-of-day clock  
stopped  
Faulty battery or faulty  
chip.  
See "Troubleshooting the  
System Battery" on page 143.  
Time-of-day not set Incorrect time or date  
- please run SETUP settings; faulty system  
Check the time and date  
settings (see "Using the  
System Setup Program" on  
page 41). If the problem  
persists, replace the system  
battery (see "System Battery"  
on page 118).  
program  
battery.  
Timer chip counter Faulty system board.  
2 failed  
See "Getting Help" on  
page 175.  
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Table 1-6. System Messages (continued)  
Message  
Causes  
Corrective Actions  
TPM configuration  
operation honored  
Information only. System will  
now restart.  
TPM failure  
A Trusted Platform  
See "Getting Help" on  
Module (TPM) function page 175.  
has failed.  
TPM operation is  
Configuration change has Press I to continue system  
pending. Press I to been requested.  
Ignore or M to  
boot. Press M to modify the  
TPM setting and restart.  
Modify to allow  
this change and  
reset the system.  
WARNING: Modifying  
could prevent  
security.  
Unexpected  
interrupt in  
protected mode  
DIMMs are improperly  
seated or the  
Reseat the DIMMs. See  
"Troubleshooting System  
keyboard/mousecontroller Memory" on page 146. If the  
chip has failed. problem persists, see  
"Getting Help" on page 175.  
Unsupported DIMM  
detected in the  
RAID DIMM slot!  
DIMM installed in RAID See "Troubleshooting System  
DIMM slot is not  
supported.  
Memory" on page 146. If the  
problem persists, see  
"Getting Help" on page 175.  
Unsupported RAID  
key detected.  
The RAID key installed in Information only.  
the system is not  
supported on this system.  
Utility partition  
not available  
The <F10> key was  
Create a utility partition on  
pressed during POST, but the boot hard drive. See the  
no utility partition exists CDs that came with your  
on the boot hard drive.  
system.  
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Table 1-6. System Messages (continued)  
Message  
Causes  
Corrective Actions  
Warning: A fatal  
error has caused  
system reset!  
Please check the  
system event log!  
A fatal system error  
Check the SEL for  
occurred and caused the information that was logged  
system to reboot.  
during the error. See the  
applicable troubleshooting  
section in "Troubleshooting  
Your System" on page 133 for  
any faulty components  
specified in the SEL.  
Warning! No micro  
code update loaded failed.  
for processor n  
A microcode update  
Update the BIOS firmware.  
If the problem persists, see  
"Getting Help" on page 175.  
Warning! Detected  
missing RAID  
hardware for the  
embedded RAID  
subsystem.  
RAID key or RAID DIMM Information only.  
missing when system is in  
RAID mode.  
Warning! Detected  
mode change from  
SCSI to RAID on  
channel x of the  
embedded RAID  
The embedded RAID  
See "Using the System Setup  
subsystem configuration Program" on page 42.  
has changed in System  
Setup.  
subsystem.  
Warning! Detected  
mode change from  
RAID to SCSI on  
channel n of the  
embedded RAID  
The embedded RAID  
See "Using the System Setup  
subsystem configuration Program" on page 42.  
has changed in System  
Setup.  
subsystem.  
Warning! Embedded  
RAID firmware is  
not present.  
The embedded RAID  
firmware does not  
respond.  
See "Using the System Setup  
Program" on page 42.  
Warning! Embedded  
RAID error!  
The embedded RAID  
See "Using the System Setup  
firmware responds with an Program" on page 42.  
error.  
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Table 1-6. System Messages (continued)  
Message  
Causes  
Corrective Actions  
Warning: The  
Invalid memory  
Ensure that the memory  
installed memory  
configuration is  
not optimal. For  
more information on  
valid memory  
configurations,  
please see the  
system  
configuration. The system modules are installed in a  
will run but at a reduced valid configuration (see  
functionality.  
"Memory Module  
Installation Guidelines" on  
page 110). If the problem  
persists, see  
"Troubleshooting System  
Memory" on page 146.  
documentation on  
support.dell.com  
Write fault  
Faulty USB device, USB See "Troubleshooting a USB  
medium, optical drive  
assembly, hard drive, or  
hard-drive subsystem.  
Device" on page 138,  
"Troubleshooting an Internal  
USB Memory Key" on  
page 148, or  
Write fault on  
selected drive  
"Troubleshooting a Hard  
Drive" on page 153.  
NOTE: For the full name of an abbreviation or acronym used in this table, see the  
"Glossary" on page 177.  
Warning Messages  
A warning message alerts you to a possible problem and prompts you to  
respond before the system continues a task. For example, before you format a  
hard drive, a message will warn you that you may lose all data on the hard  
drive. Warning messages usually interrupt the task and require you to respond  
by typing y(yes) or n(no).  
NOTE: Warning messages are generated by either the application or the operating  
system. For more information, see the documentation that accompanied the  
operating system or application.  
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Diagnostics Messages  
The system diagnostic utilities produce messages from diagnostic tests run on  
your system. See "Running the System Diagnostics" on page 163 for more  
information about system diagnostics.  
Alert Messages  
Systems management software generates alert messages for your system. Alert  
messages include information, status, warning, and failure messages for drive,  
temperature, fan, and power conditions. For more information, see the  
systems management software documentation.  
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Using the System Setup Program  
After you set up your system, run the System Setup program to familiarize  
yourself with your system configuration and optional settings. Record the  
information for future reference.  
You can use the System Setup program to:  
•
Change the system configuration stored in NVRAM after you add, change,  
or remove hardware  
•
•
•
Set or change user-selectable options—for example, the time or date  
Enable or disable integrated devices  
Correct discrepancies between the installed hardware and configuration  
settings  
Entering the System Setup Program  
1
Turn on or restart your system.  
2
Press <F2> immediately after you see the following message:  
<F2> = System Setup  
If your operating system begins to load before you press <F2>, allow the  
system to finish booting, and then restart your system and try again.  
NOTE: To ensure an orderly system shutdown, see the documentation that  
accompanied your operating system.  
Responding to Error Messages  
You can enter the System Setup program by responding to certain error  
messages. If an error message appears while the system is booting, make a  
note of the message. Before entering the System Setup program, see "System  
Messages" on page 30 for an explanation of the message and suggestions for  
correcting errors.  
NOTE: After installing a memory upgrade, it is normal for your system to send a  
message the first time you start your system.  
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Using the System Setup Program  
Table 2-1 lists the keys that you use to view or change information on the  
System Setup program screens and to exit the program.  
Table 2-1. System Setup Program Navigation Keys  
Keys  
Action  
Up arrow or <Shift><Tab>  
Down arrow or <Tab>  
Moves to the previous field.  
Moves to the next field.  
Spacebar, <+>, <–>, left and Cycles through the settings in a field. In many  
right arrows  
<Esc>  
fields, you can also type the appropriate value.  
Exits the System Setup program and restarts the  
system if any changes were made.  
<F1>  
Displays the System Setup program's help file.  
NOTE: For most of the options, any changes that you make are recorded but do not  
take effect until you restart the system.  
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System Setup Options  
Main Screen  
When you enter the System Setup program, the main System Setup program  
screen appears (see Figure 2-1).  
Figure 2-1. Main System Setup Program Screen  
Table 2-2 lists the options and descriptions for the information fields that  
appear on the main System Setup program screen.  
NOTE: The options for the System Setup program change based on the system  
configuration.  
NOTE: The System Setup program defaults are listed under their respective  
options, where applicable.  
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Table 2-2. System Setup Program Options  
Option  
Description  
System Time  
System Date  
Memory Information  
Sets the time on the system's internal clock.  
Sets the date on the system's internal calendar.  
Displays a screen to view memory information and to  
configure certain memory features (see Table 2-3).  
CPU Information  
Displays information related to the microprocessor (speed,  
cache size, and so on) (see Table 2-4).  
SATA Configuration  
Enables or disables a Serial Advanced Technology  
Attachment (SATA) device (such as hard drive, CD drive,  
or DVD drive) (see "SATA Configuration Screen" on  
page 47).  
Boot Sequence  
Determines the order in which the system searches for  
boot devices during system startup. Available options can  
include the diskette drive, CD drive, hard drives, and  
network. If you have installed a RAC, additional options  
such as virtual diskette and virtual CD-ROM may be  
present.  
NOTE: System boot is not supported from an external device  
attached to a SAS or SCSI adapter. See support.dell.com for  
the latest support information about booting from external  
devices  
Hard-Disk Drive  
Sequence  
Determines the order in which the system searches the  
hard drives during system startup. The selections depend  
on the hard drives installed in your system.  
USB Flash Drive  
Emulation Type  
(Auto default)  
Determines the emulation type for a USB flash drive. Hard  
disk allows the USB flash drive to act as a hard drive.  
Floppy allows the USB flash drive to act as a removal  
diskette drive. Auto automatically chooses an emulation  
type.  
Boot Sequence Retry  
Enables or disables the Boot Sequence Retry feature.  
When set to Enabled, the system re-attempts the boot  
sequence after a 30-second timeout if the previous boot  
attempt failed.  
(Disabled default)  
Integrated Devices  
Displays a screen to configure the system’s integrated  
devices.  
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Table 2-2. System Setup Program Options (continued)  
Option  
Description  
PCI IRQ Assignment  
Displays a screen to change the IRQ assigned to each of  
the integrated devices on the PCI bus, and any installed  
expansion cards that require an IRQ.  
Serial Communication Displays a screen to configure serial communication,  
external serial connector, fail-safe baud rate, remote  
terminal type, and redirection after boot.  
Embedded Server  
Management  
Displays a screen to configure the front-panel LCD options  
and to set a user-defined LCD string.  
System Security  
Displays a screen to configure the system password and  
setup password features (see Table 2-8). For further  
information, see "Using the System Password" on page 53  
and "Using the Setup Password" on page 56.  
Keyboard NumLock  
Determines whether your system starts up with the  
NumLock mode activated on 101- or 102-key keyboards  
(does not apply to 84-key keyboards).  
(On default)  
Report Keyboard Errors Enables or disables reporting of keyboard errors during the  
(Report default)  
POST. Select Report for host systems that have keyboards  
attached. Select Do Not Report to suppress all error  
messages relating to the keyboard or keyboard controller  
during POST. This setting does not affect the operation of  
the keyboard itself if a keyboard is attached to the system.  
Memory Information Screen  
Table 2-3 lists the descriptions for the information fields that appear on the  
Memory Information screen.  
Table 2-3. Memory Information Screen  
Option  
Description  
System Memory Size  
System Memory Type  
System Memory Speed  
Video Memory  
Displays the amount of system memory.  
Displays the type of system memory.  
Displays the system memory speed.  
Displays the amount of video memory.  
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Table 2-3. Memory Information Screen (continued)  
Option  
Description  
System Memory Testing  
Specifies whether system memory tests are run at system  
boot. Options are Enabled and Disabled.  
CPU Information Screen  
Table 2-4 lists the options and descriptions for the information fields that  
appear on the CPU Information screen.  
Table 2-4. CPU Information Screen  
Option  
Description  
64-bit  
Specifies if the installed processor supports 64-bit  
extensions.  
Core Speed  
Bus Speed  
Displays the clock speed of the processor.  
Displays the bus speed of the processor.  
Virtualization Technology NOTE: Disable this feature if your system will not be  
(Disabled default)  
running virtualization software.  
Displays when the processor supports Virtualization  
Technology. Enabled permits virtualization software to  
use Virtualization Technology incorporated in the  
processor design. This feature can only be used by  
software that supports Virtualization Technology.  
Adjacent Cache Line  
Prefetch  
Enables or disables optimal use of sequential memory  
access. Disable this option for applications that require  
high use of random memory access.  
(Enabled default)  
Hardware Prefetcher  
Enables or disables the hardware prefetcher.  
(Enabled default)  
46  
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Table 2-4. CPU Information Screen (continued)  
Option  
Description  
Demand-Based Power  
Management  
NOTE: Check your operating system documentation to  
verify if the operating system supports this feature.  
(Enabled default)  
Enables or disables demand-based power management.  
When enabled, the CPU Performance State tables will  
be reported to the operating system; when disabled, the  
CPU Performance State tables will not be reported to  
the operating system. If any of the CPUs do not support  
demand-based power management, the field will  
become read-only, and automatically set to Disabled.  
Processor X ID  
Displays the family, model, and stepping of the  
specified processor.  
SATA Configuration Screen  
Table 2-5 lists the options and descriptions for the information fields that  
appear on the SATA Configuration screen.  
Table 2-5. SATA Configuration Screen  
Option  
Description  
Port A  
Displays the model number, drive type, and size of the  
device attached to Port A. When set to Auto (default), the  
port is enabled if devices are attached to the port.  
(Auto default)  
Port B  
Displays the model number, drive type, and size of the  
device attached to Port B. When set to Auto, the port is  
enabled if devices are attached to the port.  
(Off default)  
Port C  
Displays the model number, drive type, and size of the  
device attached to Port C. When set to Auto, the port is  
enabled if devices are attached to the port.  
(Off default)  
Port D  
Displays the model number, drive type, and size of the  
device attached to Port D. When set to Auto, the port is  
enabled if devices are attached to the port.  
(Off default)  
Port E  
Displays the model number, drive type, and size of the  
device attached to Port E. When set to Auto, the port is  
enabled if devices are attached to the port.  
(Off default)  
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Table 2-5. SATA Configuration Screen (continued)  
Option  
Description  
Port F  
Displays the model number, drive type, and size of the  
device attached to Port F. When set to Auto, the port is  
enabled if devices are attached to the port.  
(Off default)  
Integrated Devices Screen  
Table 2-6 lists the options and descriptions for the information fields that  
appear on the Integrated Devices screen.  
Table 2-6. Integrated Devices Screen Options  
Option  
Description  
Diskette Controller  
Enables or disables the integrated diskette drive  
controller.  
(Auto default)  
User Accessible USB Ports Enables or disables the system’s user accessible USB  
(All Ports On default)  
ports. Options are All Ports On, Only Back Ports On, and  
All Ports Off.  
Internal USB Port  
Enables or disables the system’s internal USB port.  
(On default)  
Embedded Gb NICx  
Enables or disables the system's integrated NIC. Options  
(NIC1 default: Enabled are Enabled, Enabled with PXE, Enabled with iSCSI  
with PXE;  
Boot, and Disabled. PXE support allows the system to  
boot from the network. Changes take effect after the  
system reboots.  
Other NICs: Enabled)  
MAC Address  
Displays the MAC address for the integrated 10/100/1000  
NIC. This field does not have user-selectable settings.  
OS Watchdog Timer  
NOTE: This feature is usable only with operating systems  
that support WDAT implementations of the Advanced  
Configuration and Power Interface (ACPI) 3.0b  
specification.  
(Disabled default)  
Sets a timer that monitors the operating system for  
activity and aids in recovery if the system stops  
responding. When this field is set to Enabled, the  
operating system is allowed to initialize the timer. When  
set to Disabled, the timer is not initialized.  
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Table 2-6. Integrated Devices Screen Options (continued)  
Option  
Description  
I/OAT DMA Engine  
(Disabled default)  
Enables the I/O Acceleration Technology (I/OAT) option.  
This feature should be enabled only if the hardware and  
software support I/OAT. The I/OAT Data Memory  
Tranfer (DMA) Engine transfers data between memory  
modules, allowing data to bypass the CPU. I/OAT will be  
supported on the NICs.  
System Interrupt  
Controls the interrupt assignment of PCI devices in the  
system. When set to distributed, the interrupt routing  
will be swizzled to minimize IRQ sharing.  
Assignment (Standard)  
Serial Communication Screen  
Table 2-7 lists the options and descriptions for the information fields that  
appear on the Serial Communication screen.  
Table 2-7. Serial Communication Screen Options  
Option  
Description  
Serial Communication  
(On without Console  
Redirection default)  
Options are On without Console Redirection, On with  
Console Redirection via COM1, On with Console  
Redirection via COM2, and Off.  
External Serial Connector Specifies whether COM1, COM2, or Remote Access  
(COM1 default)  
Device has access to the external serial connector for  
serial communications.  
Failsafe Baud Rate  
Displays the failsafe baud rate used for console  
redirection when the baud rate cannot be negotiated  
automatically with the remote terminal. This rate  
should not be adjusted.  
(115200 default)  
Remote Terminal Type  
Select either VT 100/VT 220 or ANSI.  
(VT 100/VT 220 default)  
Redirection After Boot  
Enables or disables BIOS console redirection after your  
system boots to the operating system.  
(Enabled default)  
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System Security Screen  
Table 2-8 lists the options and descriptions for the information fields that  
appear on the System Security screen.  
NOTE: Systems shipping in China are not equipped with TPM. Disregard any TPM  
options listed in the System Security Screen.  
Table 2-8. System Security Screen Options  
Option  
Description  
System Password  
Displays the current status of your system's password  
security feature and allows you to assign and verify a new  
system password.  
NOTE: See "Using the System Password" on page 53 for  
instructions on assigning a system password and using or  
changing an existing system password.  
Setup Password  
Restricts access to the System Setup program in the same  
way that you restrict access to your system using the  
system password feature.  
NOTE: See "Using the Setup Password" on page 56 for  
instructions on assigning a setup password and using or  
changing an existing setup password.  
Password Status  
Setting the Setup Password option to Enabled prevents  
the system password from being changed or disabled at  
system start-up.  
To lock the system password, assign a setup password in  
the Setup Password option and then change the Password  
Status option to Locked. In this state, you cannot change  
the system password using the System Password option  
and cannot be disabled at system start-up by pressing  
<Ctrl><Enter>.  
To unlock the system password, enter the setup password  
in the Setup Password field and then change the  
Password Status option to Unlocked. In this state, you  
can disable the system password at system start-up by  
pressing <Ctrl><Enter> and then change the password  
using the System Password option.  
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Table 2-8. System Security Screen Options (continued)  
Option  
Description  
TPM Security  
NOTE: The TPM Security feature is not available in China.  
(Off default)  
Sets the reporting of the Trusted Platform Module  
(TPM) in the system.  
NOTE: The TPM can be used by security applications, and  
it is capable of generating and storing keys and storing  
passwords and digital certificates. See support.dell.com for  
additional documentation on TPM technology.  
When set to Off (default), presence of the TPM is not  
reported to the operating system.  
When set to On with Pre-boot Measurements, the  
system reports the TPM to the operating system and  
stores the pre-boot measurements (compliant with  
Trusted Computing Group standards) to the TPM during  
POST.  
When set to On without Pre-boot Measurements, the  
system reports the TPM to the operating system and  
bypasses pre-boot measurements.  
TPM Activation  
Changes the operational state of the TPM.  
When set to Activate, the TPM is enabled and activated  
at default settings.  
When set to Deactivate, the TPM is disabled and  
deactivated.  
The No Change state initiates no action. The operational  
state of the TPM remains unchanged (all user settings for  
the TPM are preserved).  
NOTE: This field is read-only when TPM Security is set to  
Off.  
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Table 2-8. System Security Screen Options (continued)  
Option  
Description  
NOTICE: Clearing the TPM will cause loss of all  
TPM Clear  
(No default)  
encryption keys in the TPM. This option will prevent  
booting to the operating system and will result in loss  
of data if the encryption keys cannot be restored. Be  
sure to back up the TPM keys prior to enabling this  
option.  
When set to Yes, all the contents of the TPM are cleared.  
NOTE: This field is read-only when TPM Security is set to  
Off.  
Power Button  
Turns system's power off and on. On an ACPI-compliant  
operating system, the system performs an orderly shutdown  
before power is turned off.  
(Enabled default)  
The button is enabled in the System Setup program.  
When disabled, the button can only turn on system power.  
NOTE: You can still turn on the system by using the power  
button, even if the Power Button option is set to Disabled.  
NMI Button  
NOTICE: Use the NMI button only if directed to do so  
by qualified support personnel or by the operating  
system's documentation. Pressing this button halts  
the operating system and displays a diagnostic  
screen.  
(Disabled default)  
Sets the NMI feature On or Off.  
AC Power Recovery  
Determines how the system reacts when power is restored  
to the system. If system is set to Last, the system returns  
to the last power state. On turns on the system after  
power is restored. When set to Off, the system remains  
off after power is restored.  
(Last default)  
Exit Screen  
After you press <Esc> to exit the System Setup program, the Exit screen  
displays the following options:  
•
Save Changes and Exit  
• Discard Changes and Exit  
• Return to Setup  
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System and Setup Password Features  
NOTICE: The password features provide a basic level of security for the data on  
your system. If your data requires more security, use additional forms of protection,  
such as data encryption programs.  
NOTICE: Anyone can access the data stored on your system if you leave the  
system running and unattended without having a system password assigned or if  
you leave your system unlocked so that someone can disable the password by  
changing a jumper setting.  
Your system is shipped to you without the system password feature enabled. If  
system security is a concern, operate your system only with system password  
protection.  
To change or delete an existing password, you must know the password (see  
"Deleting or Changing an Existing System Password" on page 55). If you  
forget your password, you cannot operate your system or change settings in  
the System Setup program until a trained service technician changes the  
password jumper setting to disable the passwords, and erases the existing  
passwords. This procedure is described in "Disabling a Forgotten Password" on  
page 173.  
Using the System Password  
After a system password is assigned, only those who know the password have  
full use of the system. When the System Password option is set to Enabled,  
the system prompts you for the system password after the system starts.  
Assigning a System Password  
Before you assign a system password, enter the System Setup program and  
check the System Password option.  
When a system password is assigned, the setting shown for the System  
Password option is Enabled. If the setting shown for the Password Status is  
Unlocked, you can change the system password. If the Password Status  
option is Locked, you cannot change the system password. When the system  
password feature is disabled by a jumper setting, the system password is  
Disabled, and you cannot change or enter a new system password.  
Using the System Setup Program  
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When a system password is not assigned and the password jumper on the  
system board is in the enabled (default) position, the setting shown for the  
System Password option is Not Enabled and the Password Status field is  
Unlocked. To assign a system password:  
1
2
3
Verify that the Password Status option is set to Unlocked.  
Highlight the System Password option and press <Enter>.  
Type your new system password.  
You can use up to 32 characters in your password.  
As you press each character key (or the spacebar for a blank space), a  
placeholder appears in the field.  
The password assignment is not case-sensitive. However, certain key  
combinations are not valid. If you enter one of these combinations, the  
system beeps. To erase a character when entering your password, press  
<Backspace> or the left-arrow key.  
NOTE: To escape from the field without assigning a system password, press  
<Enter> to move to another field, or press <Esc> at any time prior to  
completing step 5.  
4
5
Press <Enter>.  
To confirm your password, type it a second time and press <Enter>.  
The setting shown for the System Password changes to Enabled. Exit the  
System Setup program and begin using your system.  
6
Either reboot your system now for your password protection to take effect  
or continue working.  
NOTE: Password protection does not take effect until you reboot the system.  
Using Your System Password to Secure Your System  
NOTE: If you have assigned a setup password (see "Using the Setup Password" on  
page 56), the system accepts your setup password as an alternate system  
password.  
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When the Password Status option is set to Unlocked, you have the option to  
leave the password security enabled or to disable the password security.  
To leave the password security enabled:  
1
2
Turn on or reboot your system by pressing <Ctrl><Alt><Del>.  
Type your password and press <Enter>.  
To disable the password security:  
1
2
Turn on or reboot your system by pressing <Ctrl><Alt><Del>.  
Type your password and press <Ctrl><Enter>.  
When the Password Status option is set to Locked whenever you turn on your  
system or reboot your system by pressing <Ctrl><Alt><Del>, type your  
password and press <Enter> at the prompt.  
After you type the correct system password and press <Enter>, your system  
operates as usual.  
If an incorrect system password is entered, the system displays a message and  
prompts you to re-enter your password. You have three attempts to enter the  
correct password. After the third unsuccessful attempt, the system displays an  
error message showing the number of unsuccessful attempts and that the  
system has halted and will shut down. This message can alert you to an  
unauthorized person attempting to use your system.  
Even after you shut down and restart the system, the error message continues  
to be displayed until the correct password is entered.  
NOTE: You can use the Password Status option in conjunction with the System  
Password and Setup Password options to further protect your system from  
unauthorized changes.  
Deleting or Changing an Existing System Password  
1
When prompted, press <Ctrl><Enter> to disable the existing system  
password.  
If you are asked to enter your setup password, contact your network  
administrator.  
2
3
Enter the System Setup program by pressing <F2> during POST.  
Select the System Security screen field to verify that the Password Status  
option is set to Unlocked  
.
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4
5
When prompted, type the system password.  
Confirm that Not Enabled is displayed for the System Password option.  
If Not Enabled is displayed for the System Password option, the system  
password has been deleted. If Enabled is displayed for the System  
Password option, press the <Alt><b> key combination to restart the  
system, and then repeat steps 2 through 5.  
Using the Setup Password  
Assigning a Setup Password  
You can assign (or change) a setup password only when the Setup Password  
option is set to Not Enabled. To assign a setup password, highlight the Setup  
Password option and press the <+> or <–> key. The system prompts you to  
enter and verify the password. If a character is illegal for password use, the  
system beeps.  
NOTE: The setup password can be the same as the system password. If the two  
passwords are different, the setup password can be used as an alternate system  
password. However, the system password cannot be used in place of the setup  
password.  
You can use up to 32 characters in your password.  
As you press each character key (or the spacebar for a blank space), a  
placeholder appears in the field.  
The password assignment is not case-sensitive. However, certain key  
combinations are not valid. If you enter one of these combinations, the  
system beeps. To erase a character when entering your password, press  
<Backspace> or the left-arrow key.  
After you verify the password, the Setup Password setting changes to  
Enabled. The next time you enter the System Setup program, the system  
prompts you for the setup password.  
A change to the Setup Password option becomes effective immediately  
(restarting the system is not required).  
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Operating With a Setup Password Enabled  
If Setup Password is set to Enabled, you must enter the correct setup  
password before you can modify most of the System Setup options. When  
you start the System Setup program, the program prompts you to enter a  
password.  
If you do not enter the correct password in three attempts, the system lets you  
view, but not modify, the System Setup screens—with the following  
exception: If System Password is not set to Enabled and is not locked through  
the Password Status option, you can assign a system password (however, you  
cannot disable or change an existing system password).  
NOTE: You can use the Password Status option in conjunction with the Setup  
Password option to protect the system password from unauthorized changes.  
Deleting or Changing an Existing Setup Password  
1
2
Enter the System Setup program and select the System Security option.  
Highlight the Setup Password option, press <Enter> to access the setup  
password window, and press <Enter> twice to clear the existing setup  
password.  
The setting changes to Not Enabled  
.
3
If you want to assign a new setup password, perform the steps in "Assigning  
a Setup Password" on page 56.  
Disabling a Forgotten Password  
See "Disabling a Forgotten Password" on page 173.  
Baseboard Management Controller Configuration  
The Baseboard Management Controller (BMC) enables configuring,  
monitoring, and recovery of systems remotely. BMC provides the following  
features:  
•
•
•
•
Uses the system’s integrated NIC  
Enables fault logging and SNMP alerting  
Provides access to system event log and sensor status  
Allows control of system functions including power on and off  
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•
•
Functions independently of the system’s power state or the system’s  
operating system  
Provides text console redirection for system setup, text-based utilities, and  
operating system consoles  
NOTE: To remotely access the BMC through the integrated NIC, you must connect  
the network connection to integrated NIC1.  
For additional information on using BMC, see the documentation for the  
BMC and systems management applications.  
Entering the BMC Setup Module  
1
2
Turn on or restart your system.  
Press <Ctrl-E> when prompted after POST.  
If your operating system begins to load before you press <Crtl-E>,  
allow the system to finish booting, and then restart your system and try  
again.  
BMC Setup Module Options  
For information about the BMC Setup Module options and how to configure  
the emergency management port (EMP), see the BMC User’s Guide.  
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Installing System Components  
This section describes how to install the following system components:  
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Front bezel  
System cover  
EMI fillers  
Processor airflow shroud  
Power supplies and power distribution board  
Hard drives  
Diskette drive  
Optical and tape drives  
Expansion cards  
SAS controller card  
RAID battery  
RAC card  
Internal USB memory key connector  
System fan and expansion card fan  
Memory  
Processor  
System battery  
Chassis intrusion switch  
power supply distribution module  
SAS backplane  
Control panel  
System board  
Installing System Components  
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Recommended Tools  
The procedures in this section may require one or more of the following tools:  
•
•
•
Small Phillips screwdriver  
Small flat-blade screwdriver  
Wrist grounding strap  
Inside the System  
Figure 3-1 shows the system cover removed to provide an interior view of the  
system.  
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Figure 3-1. Inside View of the System  
1
2
17  
16  
3
4
15  
14  
13  
5
12  
6
7
11  
10  
9
8
1
3
5
7
9
system cover  
system fan  
2
4
6
8
processor airflow shroud  
power supplies  
power distribution board shroud  
processor and heat sink  
control panel  
system memory modules (6)  
drive release latch  
10 optical drive  
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11 5.25-inch drive bay  
13 front bezel  
12 diskette drive  
14 expansion card fan  
16 system board  
15 3.5-inch hard drive bays (4)  
17 expansion-card cover  
The system board in your system supports a single processor, five expansion  
cards, and six memory modules. Internal hard drive bays offer space for four  
SAS or SATA hard drives, cabled or hot-pluggable.  
NOTE: A controller expansion card is required for SAS hard drives.  
The drive bays in the front of your system provide space for an optical drive,  
an optional tape drive or second optical drive, an optional diskette drive, and  
up to four hot-pluggable hard drives.  
Power is supplied to the system board and internal peripherals through a pair  
of redundant power supplies or a single non-redundant power supply.  
Front Bezel  
The front bezel covers the front of the system. In order to remove or install  
any devices in the front drive bays, the front bezel must first be removed.  
NOTE: If you are removing or installing a hot-pluggable hard drive, the system may  
remain turned on and in the upright position during removal of the front bezel (see  
"Diskette Drive (Optional)" on page 84). If you are removing or installing any other  
system component(s), the system should be turned off and placed in the orientation  
shown in Figure 3-1  
.
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Removing the Front Bezel  
1
Using the system key, unlock the front bezel (if locked).  
Figure 3-2. Locking and Unlocking the System  
2
3
Slide the bezel release latch to the right (away from the power button)  
then rotate the top of the bezel away from the chassis.  
Lift the bezel up and away from the system, removing the tabs from the  
bezel tab slots.  
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Figure 3-3. Removing and Installing the Front Bezel  
1
4
2
3
1
3
lever  
2
4
front bezel  
tabs (2)  
bezel tab slots (2)  
Installing the Front Bezel  
1
2
3
Insert the tabs on the front bezel into the bezel tab slots on the system  
(see Figure 3-3).  
Rotate the top of the bezel towards the chassis until the bezel locks into  
place (see Figure 3-3).  
Using the system key, lock the bezel (see Figure 3-2).  
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Front Bezel Inserts  
Removing a Front Bezel Insert  
NOTE: Before installing a drive in one or more of the front drive bays, first remove  
the corresponding insert(s) on the front bezel.  
NOTE: Bezel inserts may contain screws on the inside. You can attach the screws  
to new drives, as needed.  
1
2
Remove the front bezel (see "Removing the Front Bezel" on page 63).  
Press inward on one of the insert tabs, then pull the insert away from the  
bezel from the back of the bezel. See Figure 3-4.  
Figure 3-4. Removing and Installing the Front Bezel Insert  
1
2
3
5
4
1
3
5
front bezel  
tab notch  
screws  
2
4
front bezel insert  
insert tab  
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Installing a Front Bezel Insert  
NOTE: If you remove a drive from one or more of the front drive bays, replace the  
corresponding insert(s) on the front bezel.  
1
2
From the back of the front bezel, align one of the insert tabs with the  
corresponding notch on the bezel, then press the insert into the bezel until  
the opposite tab snaps into place (see Figure 3-4).  
Replace the front bezel (see "Installing the Front Bezel" on page 64).  
System Cover  
Removing the System Cover  
CAUTION: Only trained service technicians are authorized to remove the system  
cover and access any components inside the system. Before performing any  
procedure, see your Product Information Guide for complete information about  
safety precautions, working inside the computer, and protecting against  
electrostatic discharge.  
1
Ensure that your work surface is flat and clean to prevent the system cover  
from being scratched.  
2
3
Turn off the system and all attached peripherals.  
Disconnect the system from the electrical outlet, then disconnect all  
peripherals from the system.  
4
5
6
Press the power button to ground the system board.  
Rotate the system feet inward into the closed position (see Figure 3-5).  
Lay the system on a flat surface with the system cover facing up (see  
Figure 3-5).  
7
8
9
Using a small flat-blade screwdriver, turn the release latch lock on the cover  
release latch counterclockwise to the unlocked position (see Figure 3-5).  
Lift the cover release latch, then rotate the latch towards the back of the  
system to release the cover (see Figure 3-5).  
Grasp the cover on both sides and carefully lift the cover away from the  
system.  
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Figure 3-5. Removing and Installing the System Cover  
1
2
5
4
3
1
3
5
cover release latch lock  
hook slot  
2
4
system cover  
cover release latch  
foot (4)  
Installing the System Cover  
1
2
3
4
Ensure that all internal cables are connected and folded out of the way.  
Ensure that no tools or extra parts are left inside the system.  
Ensure that the cover release latch is in the up (open) position.  
Align the metal hooks on the cover with the hook slots on the system  
chassis, then lower the cover until the cover is flush with the system (see  
Figure 3-5).  
5
Rotate the cover release latch towards the front of the system, then press  
the latch into place to secure the cover.  
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6
7
8
9
Using a small flat-blade screwdriver, turn the release latch lock on the cover  
release latch clockwise to the locked position (see Figure 3-5).  
Rotate the system feet outward into the open position (see Figure 3-5) and  
return the system to the upright position.  
Reattach any peripherals you disconnected, then connect the system to  
the electrical outlet.  
Turn on the system and attached peripherals.  
EMI Fillers  
Depending on the configuration of your system, an EMI filler may be  
installed in one or more of the 5.25-inch optical drive bays or the 3.5-inch  
diskette drive bay at the front of the system. EMI fillers are essential for  
airflow efficiency and for electromagnetic interference (EMI) protection.  
To install an optical drive or optional diskette drive, the corresponding EMI  
filler must first be removed.  
Removing an EMI Filler  
1
2
Remove the front bezel (see "Removing the Front Bezel" on page 63).  
Squeeze the tabs on the EMI filler, then pull the EMI filler out of the  
chassis.  
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Figure 3-6. Removing and Installing a Blank Drive EMI Filler  
1
2
1
tabs (2)  
2
EMI filler  
Installing an EMI Filler  
NOTE: If you remove a drive from one or more of the 5.25-inch optical drive bays or  
the 3.5-inch diskette drive bay at the front of the system, replace the drive with an  
EMI filler.  
1
2
Push the EMI filler into the empty 5.25-inch or 3.5-inch drive bay on the  
front of the chassis until the filler tabs lock into place (see Figure 3-6).  
Replace the front bezel (see "Installing the Front Bezel" on page 64).  
Processor Airflow Shroud  
The processor airflow shroud directs airflow over the system processor and  
memory modules.  
NOTICE: Never operate your system with the processor airflow shroud removed.  
Overheating of the system can develop quickly, resulting in shutdown of the system  
and loss of data.  
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Removing the Processor Airflow Shroud  
CAUTION: Only trained service technicians are authorized to remove the system  
cover and access any components inside the system. Before performing any  
procedure, see your Product Information Guide for complete information about  
safety precautions, working inside the computer, and protecting against  
electrostatic discharge.  
1
2
Remove the system cover (see "Removing the System Cover" on page 66).  
Press the release tab on the expansion card cover and pivot the cover open.  
NOTE: You can remove the expansion card cover, if desired, and set it aside.  
Figure 3-7. Opening and Closing the Expansion Card Cover  
2
1
1
expansion card cover  
2
release tab  
3
Remove the cable(s) from the cable guides and fold the SATA cable(s)  
away from the processor airflow shroud.  
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4
5
If present, remove the cable from the cable guides and fold the SAS cable  
away from the processor airflow shroud.  
Press the release tabs on the airflow shroud, then lift the shroud up and out  
of the chassis.  
Figure 3-8. Removing and Installing the Processor Shroud  
1
2
7
3
6
5
4
1
3
processor airflow shroud  
release tab  
2
4
alignment tabs (2)  
tab slots (2)  
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5
7
alignment guide  
cable guides (4)  
6
release tab  
Installing the Processor Airflow Shroud  
NOTICE: Ensure that all SATA/SAS cables are folded out of the way and that all  
power cables are properly routed before installing the processor airflow shroud.  
1
Align the tabs on the processor airflow shroud with the tab slots on the  
chassis, then carefully lower the shroud into the chassis until the release  
tabs lock into place. Ensure that the alignment guide is seated in the  
corresponding hole in the chassis and that no cables are pinned under the  
bottom edges of the shroud (see Figure 3-8).  
2
3
Route SATA cable(s) under and through the cable guides on the shroud.  
Route the SAS cable, if applicable, under and through the cable guides on  
the shroud.  
4
5
Reinstall the expansion card cover, if removed, and pivot the expansion  
card cover down until the cover snaps into place (see Figure 3-7).  
Replace the system cover (see "Installing the System Cover" on page 67).  
Redundant and Non-Redundant Power Supplies  
Depending on your configuration, your system supports up to two hot-  
pluggable redundant 528-W power supplies or a single non-redundant 490-W  
power supply.  
In redundant mode, the system distributes the power load across both power  
supplies to maximize efficiency. The second power supply provides power  
redundancy; thus, when a power supply is removed with the system powered  
on, the full power load is carried by the remaining power supply.  
For information on removing and installing redundant power supplies, see  
"Removing a Redundant Power Supply" on page 73 or "Installing a Redundant  
Power Supply" on page 75. For information on removing and installing a non-  
redundant power supply, see "Removing a Non-redundant Power Supply" on  
page 75 or "Installing a Non-Redundant Power Supply" on page 77.  
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Removing a Redundant Power Supply  
NOTICE: The system requires one power supply to operate the system normally. On  
power-redundant systems, remove and replace only one power supply at a time in a  
system that is powered on.  
NOTICE: If you are replacing a redundant power supply while your system is on,  
ensure that both the power supply status and the AC line status LEDs are green  
before removing the power supply (see Figure 1-3). If one or both of the LEDs are  
not green, see "Troubleshooting Redundant Power Supplies" on page 143.  
1
2
Disconnect the power cable from the electrical outlet.  
Disconnect the power cable from the power supply and remove the power  
cable from the cable retention bracket.  
3
4
Press the locking tab in toward the center of the power supply, then lift  
power supply handle to release the power supply from the chassis.  
Using the power supply handle, pull the power supply straight out of the  
chassis.  
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Figure 3-9. Removing and Installing a Redundant Power Supply  
1
2
3
1
3
locking tab  
2
power supply handle  
cable retention bracket  
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Installing a Redundant Power Supply  
NOTE: When installing a redundant power supply, allow several seconds for the  
system to recognize the power supply and determine if it is functioning properly.  
1
2
With the power supply handle in the extended position, slide the power  
supply into the chassis (see Figure 3-9).  
Press down on the power supply handle until the the locking tab snaps into  
place (see Figure 3-9).  
NOTE: You may have to manually press the locking tab into place in order to  
secure the power supply.  
3
4
Connect the power cable to the power supply.  
Route the power cable through the cable retention bracket (see  
Figure 3-9).  
5
Connect the power cable to the electrical outlet.  
The power supply status indicator turns green if the power supply is  
functioning properly (see Figure 1-3).  
Removing a Non-redundant Power Supply  
CAUTION: Only trained service technicians are authorized to remove the system  
cover and access any components inside the system. Before performing any  
procedure, see your Product Information Guide for complete information about  
safety precautions, working inside the computer, and protecting against  
electrostatic discharge.  
1
Turn off the system and attached peripherals, and disconnect the system  
from the electrical outlet and from the peripherals.  
2
3
Remove the system cover (see "Removing the System Cover" on page 66).  
Remove the processor airflow shroud (see "Removing the Processor Airflow  
Shroud" on page 70).  
4
Disconnect all power cables from the system board, drives, and SAS  
backplane (if installed).  
Note the routing of the power cables as you disconnect the cables from the  
system board and drives. You must route these cables properly when you  
replace them to prevent them from being pinched or crimped.  
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5
6
Remove the screw that secures the power supply to the system.  
Press the power supply release tab and slide the power supply out of the  
system.  
Figure 3-10. Removing and Installing a Non-redundant Power Supply  
1
2
3
1
3
non-redundant power supply  
screw  
2
power supply release tab  
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Installing a Non-Redundant Power Supply  
1
2
3
Slide the power supply into the back of the chassis until the power supply  
release tab snaps into place (see Figure 3-10).  
Replace the screw to secure the power supply to the system (see  
Figure 3-10).  
Connect all power cables to the system board, drives, and SAS backplane  
(if installed).  
Ensure that all power cables are routed properly to prevent the cables from  
becoming pinched or crimped.  
4
5
Replace the processor airflow shroud (see "Installing the Processor Airflow  
Shroud" on page 72).  
Replace the system cover (see "Installing the System Cover" on page 67).  
Hard Drives  
NOTICE: Combining SATA and SAS hard drives in the same system configuration is  
not supported.  
Depending on your system configuration, your system supports up to four  
3.5-inch SATA or SAS hard drives installed internally (see Figure 3-13) or at the  
front of the system (see Figure 3-11). Hard drives installed in your system are  
connected to the system board, an optional controller card, or to the SAS  
backplane (requires a SAS controller card). Only hard drives installed in the hard  
drive bays at the front of the system can be used as hot-pluggable.  
Removing a Hot-Pluggable Hard Drive  
1
2
Remove the front bezel (see "Removing the Front Bezel" on page 63).  
From the RAID management software, prepare the drive for removal and  
wait until the hard drive indicators on the front of the drive carrier signal  
that the drive can be removed safely. See your SAS/RAID controller  
documentation for information about hot-pluggable hard drive removal.  
If the hard drive is online, the green activity/fault indicator flashes as the  
drive is powered down. When both drive indicators are off, the drive is  
ready for removal.  
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3
4
Squeeze the tabs on the hard drive carrier release handle, then rotate the  
handle down to release the drive  
.
Slide the hard drive out of the system.  
NOTICE: To maintain proper system cooling and EMI protection, all empty hard  
drive bays must have a drive carrier or blank installed.  
NOTE: If you are not replacing the hard drive, remove the drive from the drive  
carrier (see Figure 3-12) and insert the empty carrier back into the drive bay.  
Figure 3-11. Removing and Installing a Hot-Pluggable Hard Drive  
2
3
1
1
3
hard drive carrier handle  
tabs  
2
hard drive bays (4)  
Installing a Hot-Pluggable Hard Drive  
NOTICE: It is recommended that you use only hard drives that have been tested  
and approved for use with the SAS/SATA backplane.  
NOTICE: Not all operating systems support hot-pluggable hard drive installation.  
See the documentation supplied with your operating system for more information.  
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NOTICE: Combining SATA and SAS hard drives in the same system configuration is  
not supported.  
1
2
3
Unpack the hard drive and prepare it for installation.  
Remove the front bezel (see "Removing the Front Bezel" on page 63).  
Remove either the existing hard drive, if applicable, or the hard drive  
carrier (see "Diskette Drive (Optional)" on page 84).  
4
Install the hard drive carrier on the hard drive.  
a
b
Insert the hard drive into the hard-drive carrier with the connector  
end of the drive at the rear. See Figure 3-12  
.
Viewing the assembly as shown in Figure 3-12, align the screw holes  
on the hard drive with the rear set of holes labeled "SAS" on the hard  
drive carrier.  
When aligned correctly, the rear of the hard drive will be flush with  
the rear of the hard-drive carrier.  
c
Attach the four screws to secure the hard drive to the hard-drive  
carrier. See Figure 3-12  
.
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Figure 3-12. Removing and Installing a Hard Drive Carrier  
1
2
3
4
1
3
screws (4)  
hard drive  
2
4
hard drive carrier  
SAS mounting hole  
5
With the handle on the hard drive carrier open, slide the hard drive into  
the drive bay until the carrier contacts the backplane (see Figure 3-11).  
6
7
Push in (towards the system) on the hard drive carrier handle and rotate  
the handle up until it snaps into place (see Figure 3-11).  
Replace the front bezel (see "Installing the Front Bezel" on page 64)  
.
Removing a Cabled Hard Drive  
CAUTION: Only trained service technicians are authorized to remove the system  
cover and access any components inside the system. Before performing any  
procedure, see your Product Information Guide for complete information about  
safety precautions, working inside the computer, and protecting against  
electrostatic discharge.  
1
2
Turn off the system and attached peripherals, and disconnect the system  
from the electrical outlet and from the peripherals.  
Remove the system cover (see "Removing the System Cover" on page 66).  
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3
4
Disconnect the data cable and the power cable from the hard drive in the  
drive bay.  
Press in on the blue tabs on each side of the hard drive bracket and slide  
the drive up and out of the bay.  
Figure 3-13. Removing and Installing a Cabled Hard Drive  
2
3
1
4
1
3
hard drive  
2
4
data cable  
power cable  
blue tabs (2)  
NOTE: If you are not replacing the hard drive, remove the drive from the drive  
bracket (see Figure 3-14) and insert the empty bracket back into the drive bay.  
5
Replace the system cover (see "Installing the System Cover" on page 67).  
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Installing a Cabled Hard Drive  
CAUTION: Only trained service technicians are authorized to remove the system  
cover and access any components inside the system. Before performing any  
procedure, see your Product Information Guide for complete information about  
safety precautions, working inside the computer, and protecting against  
electrostatic discharge.  
NOTICE: Combining SATA and SAS hard drives in the same system configuration is  
not supported.  
1
2
Unpack the hard drive and prepare it for installation.  
Turn off the system and attached peripherals, and disconnect the system  
from the electrical outlet and from the peripherals.  
3
4
Remove the system cover (see "Removing the System Cover" on page 66).  
Remove the existing hard drive, if applicable (see "Removing a Cabled  
Hard Drive" on page 80).  
If there is a hard drive bracket in the empty hard drive bay, press in on the  
blue tabs on each side of the bracket and slide the bracket up and out of  
the system. (see Figure 3-13).  
5
Snap the hard drive bracket onto the hard drive (see Figure 3-14).  
If the hard drive you are installing does not have a hard drive bracket,  
remove the bracket from the old drive. To remove the hard drive, spread  
the sides of the hard-drive bracket outward and lift the drive from the  
bracket (see Figure 3-14).  
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Figure 3-14. Removing a Hard Drive From a Hard Drive Bracket  
1
2
1
hard drive  
2
hard drive bracket  
6
Slide the hard drive into the drive bay until it snaps into place (see  
Figure 3-13).  
7
8
Connect the power cable to the hard drive.  
Connect the data cable to the hard drive:  
•
For connection to the integrated SATA controller (SATA hard drives  
only), connect the SATA data cable to the appropriate SATA  
connector on the system board (see Figure 6-1).  
•
For connection to a SAS or SAS/RAID controller card (SAS or SATA  
hard drives), connect the data cable to the appropriate connector on  
the card. For information on installing a SAS controller card, see  
"Installing a SAS Controller Card" on page 97  
.
9
Replace the system cover (see "Installing the System Cover" on page 67).  
10 Reattach any peripherals you disconnected, then connect the system to  
the electrical outlet.  
11 Turn on the system and attached peripherals.  
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12 Enter the System Setup program and ensure that the hard drive’s  
controller is enabled (see "Entering the System Setup Program" on  
page 41).  
13 Exit the System Setup program and reboot the system.  
See the documentation that came with the hard drive for instructions on  
installing any software required for drive operation.  
NOTICE: To avoid possible hard drive failure, do not turn off or reboot your system  
while the hard drive is being formatted.  
Configuring the Boot Device  
NOTE: System boot is not supported from an external device attached to a SAS or  
SCSI adapter. See support.dell.com for the latest support information about booting  
from external devices.  
If booting the system from a hard drive, the drive must be attached to the  
primary (boot) controller. The device from which the system boots is  
determined by the boot order specified in the System Setup program (see  
"Using the System Setup Program" on page 41).  
Diskette Drive (Optional)  
Removing the Diskette Drive  
CAUTION: Only trained service technicians are authorized to remove the system  
cover and access any components inside the system. Before performing any  
procedure, see your Product Information Guide for complete information about  
safety precautions, working inside the computer, and protecting against  
electrostatic discharge.  
1
Turn off the system and attached peripherals, and disconnect the system  
from the electrical outlet and from the peripherals.  
2
3
4
Remove the front bezel (see "Removing the Front Bezel" on page 63).  
Remove the system cover (see "Removing the System Cover" on page 66).  
Remove the processor airflow shroud (see "Removing the Processor Airflow  
Shroud" on page 70).  
5
Disconnect the power and data cables from the diskette drive.  
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6
Slide the drive release latch towards the base of the system to release the  
shoulder screw, then slide the diskette drive out of the drive bay. See .  
NOTE: If you are permanently removing the diskette drive, replace the  
3.5-inch EMI filler (see "Installing an EMI Filler" on page 69) and the 3.5-inch  
insert on the front bezel (see "Installing a Front Bezel Insert" on page 66).  
Figure 3-15. Removing and Installing a Diskette Drive  
3
2
1
1
3
diskette drive  
2
shoulder screw  
drive release latch  
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7
Replace the processor airflow shroud (see "Installing the Processor Airflow  
Shroud" on page 72).  
8
9
Replace the system cover (see "Installing the System Cover" on page 67).  
Replace the front bezel (see "Installing the Front Bezel" on page 64  
).  
Installing a Diskette Drive  
CAUTION: Only trained service technicians are authorized to remove the system  
cover and access any components inside the system. Before performing any  
procedure, see your Product Information Guide for complete information about  
safety precautions, working inside the computer, and protecting against  
electrostatic discharge.  
1
2
3
Unpack the diskette drive, and prepare it for installation.  
Remove the front bezel (see "Removing the Front Bezel" on page 63  
).  
Turn off the system and attached peripherals, and disconnect the system  
from the electrical outlet and from the peripherals.  
4
5
Remove the system cover (see "Removing the System Cover" on page 66).  
Remove the processor airflow shroud (see "Removing the Processor Airflow  
Shroud" on page 70).  
6
Remove the existing diskette drive, if applicable (see "Removing the  
Diskette Drive" on page 84).  
NOTE: If the drive bay is empty, remove the EMI filler (see "Removing an EMI  
Filler" on page 68).  
7
Attach the four shoulder screws to the diskette drive. See Figure 3-16.  
NOTE: If the diskette drive you are installing does not have shoulder screws,  
remove the four shoulder screws from the old drive or the back of the 3.5-inch  
insert.  
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Figure 3-16. Installing Diskette Drive Shoulder Screws  
1
1
shoulder screws (4)  
8
From the front of the system, align the shoulder screws with the slot in the  
chassis, then slide the diskette drive into the drive bay until the shoulder  
screw snaps into place or you feel the drive securely installed (see  
Figure 3-15).  
9
Connect the power cable to the diskette drive.  
10 Connect one end of the data cable to the diskette drive connector on the  
system board (see Figure 6-1), then connect the other end of the data  
cable to the diskette drive.  
11 Replace the processor airflow shroud (see "Installing the Processor Airflow  
Shroud" on page 72).  
12 Replace the system cover (see "Installing the System Cover" on page 67).  
13 Replace the front bezel (see "Installing the Front Bezel" on page 64  
).  
14 Enter the System Setup program and ensure that the diskette drive’s  
controller is enabled (see "Entering the System Setup Program" on  
page 41).  
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Optical and Tape Drives  
The 5.25-inch drive bays in the front of your system provide support for an  
optical drive and either an optional tape drive or second optical drive.  
Removing an Optical or Tape Drive  
CAUTION: Only trained service technicians are authorized to remove the system  
cover and access any components inside the system. Before performing any  
procedure, see your Product Information Guide for complete information about  
safety precautions, working inside the computer, and protecting against  
electrostatic discharge.  
1
Turn off the system and attached peripherals, and disconnect the system  
from the electrical outlet and from the peripherals.  
2
3
4
Remove the front bezel (see "Removing the Front Bezel" on page 63).  
Remove the system cover (see "Removing the System Cover" on page 66).  
Remove the processor airflow shroud (see "Removing the Processor Airflow  
Shroud" on page 70).  
5
6
Disconnect the power and data cables from the back of the drive. See  
Figure 3-17 for disconnecting SCSI connections and Figure 3-18 for  
disconnecting SATA connections.  
Slide the drive release latch towards the base of the system to release the  
shoulder screw, then slide the drive out of the drive bay.  
NOTE: If you are permanently removing the drive, replace the 5.25-inch EMI  
filler (see "Installing an EMI Filler" on page 69) and the 5.25-inch insert on the  
front bezel (see "Installing a Front Bezel Insert" on page 66).  
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Figure 3-17. Removing and Installing an Optical or Tape Drive (SCSI Connection)  
5
1
4
3
2
1
3
5
drive release latch  
optical drive  
2
4
shoulder screws  
SCSI data cable  
SCSI power cable  
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Figure 3-18. Removing and Installing an Optical Drive (SATA Connection)  
5
4
1
3
2
1
3
5
drive release latch  
optical drive  
2
4
shoulder screws  
SATA data cable  
SATA power cable  
7
Replace the processor airflow shroud (see "Installing the Processor Airflow  
Shroud" on page 72).  
8
9
Replace the system cover (see "Installing the System Cover" on page 67).  
Replace the front bezel (see "Installing the Front Bezel" on page 64  
).  
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Installing an Optical or Tape Drive  
CAUTION: Only trained service technicians are authorized to remove the system  
cover and access any components inside the system. Before performing any  
procedure, see your Product Information Guide for complete information about  
safety precautions, working inside the computer, and protecting against  
electrostatic discharge.  
1
Unpack the optical or tape drive, and prepare it for installation.  
If you are installing a SCSI tape drive, you must have a SCSI controller  
card installed (see "Installing an Expansion Card" on page 95) and  
configure the tape drive according to the documentation that came with  
the tape drive.  
2
3
Remove the front bezel (see "Removing the Front Bezel" on page 63).  
Turn off the system and attached peripherals, and disconnect the system  
from the electrical outlet and from the peripherals.  
4
5
Remove the system cover (see "Removing the System Cover" on page 66).  
Remove the processor airflow shroud (see "Removing the Processor Airflow  
Shroud" on page 70).  
6
Remove the existing drive, if applicable (see "Removing an Optical or Tape  
Drive" on page 88).  
NOTE: If the drive bay is empty, remove the insert on the front bezel (see  
"Removing a Front Bezel Insert" on page 65) and the EMI filler from the drive  
bay (see "Removing an EMI Filler" on page 68).  
7
Attach the three shoulder screws to the drive, one screw on the lower front  
screw hole on the right side and two screws on the lower screw holes on the  
left side. See Figure 3-19.  
NOTE: If the optical or tape drive you are installing does not have shoulder  
screws, remove the three shoulder screws from the old drive or the back of  
the 5.25-inch front bezel insert.  
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Figure 3-19. Installing Optical or Tape Drive Shoulder Screws  
1
1
screws (3)  
8
From the front of the system, align the shoulder screws with the slot in the  
chassis, then slide the drive into the drive bay until the shoulder screw  
snaps into place or you feel the drive securely installed (see Figure 3-18).  
9
Attach the SCSI power cable (see Figure 3-17) or SATA power cable (see  
Figure 3-18) to the drive.  
10 Attach the data cable:  
• If you are installing a SATA optical drive (see Figure 3-18), connect  
the cable from the SATA connector on the drive to the appropriate  
SATA connector on the system board (see "System Board Connectors"  
on page 167).  
•
If you are installing a SCSI tape drive, connect the SCSI interface  
cable (see Figure 3-17) in the drive kit from the SCSI controller card  
to the drive.  
11 Replace the processor airflow shroud (see "Installing the Processor Airflow  
Shroud" on page 72).  
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12 Replace the system cover (see "Installing the System Cover" on page 67).  
13 Replace the front bezel (see "Installing the Front Bezel" on page 64).  
14 Enter the System Setup program and ensure that the drive’s controller is  
enabled (see "Entering the System Setup Program" on page 41).  
Expansion Cards  
The system board can accommodate up to five expansion cards (see  
Figure 6-1):  
•
•
•
•
One 3.3-V, full-length PCI-X (slot 5)  
One 3.3-V, full-length PCIe x4 (slot 2)  
One 3.3-V, full-length PCIe x4 with x8 connector (slot 1)  
Two 3.3-V, full-length PCIe x8 (slots 3 and 4)  
NOTE: Slot 1 is reserved for an optional RAC card.  
NOTE: A SAS controller card may be installed in slot 3 or 4; however, a PERC 6/iR  
card, if used, must be installed in slot 3.  
Removing an Expansion Card  
CAUTION: Only trained service technicians are authorized to remove the system  
cover and access any components inside the system. Before performing any  
procedure, see your Product Information Guide for complete information about  
safety precautions, working inside the computer, and protecting against  
electrostatic discharge.  
1
Turn off the system and attached peripherals, and disconnect the system  
from the electrical outlet and from the peripherals.  
2
3
Remove the system cover (see "Removing the System Cover" on page 66).  
Open the expansion card cover (see Figure 3-7).  
NOTE: You can remove the expansion card cover, if desired, and set it aside.  
Open the expansion card latch adjacent to the slot (see Figure 3-20).  
Disconnect any cables connected to the card.  
4
5
6
Grasp the card by its top corners and ease it out of its connector.  
NOTE: If you are removing the card permanently, install a filler bracket in the empty  
card slot.  
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NOTE: Filler brackets must be installed over empty expansion card slots to  
maintain Federal Communications Commission (FCC) certification of the system and  
protect against electromagnetic interference. The brackets also keep dust and dirt  
out of the system and aid in proper cooling and airflow inside the system.  
Figure 3-20. Removing and Installing an Expansion Card  
1
2
5
3
4
1
3
5
expansion card latch  
expansion card guide slot  
expansion card  
2
4
expansion card tab  
expansion card connector  
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7
8
9
Close the expansion card cover (see Figure 3-7).  
Replace the system cover (see "Installing the System Cover" on page 67).  
Reattach any peripherals you disconnected, then connect the system to  
the electrical outlet.  
10 Turn on the system and attached peripherals.  
Installing an Expansion Card  
CAUTION: Only trained service technicians are authorized to remove the system  
cover and access any components inside the system. Before performing any  
procedure, see your Product Information Guide for complete information about  
safety precautions, working inside the computer, and protecting against  
electrostatic discharge.  
1
Turn off the system and attached peripherals, and disconnect the system  
from the electrical outlet and from the peripherals.  
2
3
Remove the system cover (see "Removing the System Cover" on page 66).  
Open the expansion card cover (see Figure 3-7).  
NOTE: You can remove the expansion card cover, if desired, and set it aside.  
4
Remove the filler bracket or existing expansion card to create a card-slot  
opening (see "Removing an Expansion Card" on page 93).  
NOTE: Keep the filler bracket in case you need to remove the expansion card.  
Filler brackets must be installed over empty expansion card slots to maintain  
FCC certification of the system and protect against electromagnetic  
interference. The brackets also keep dust and dirt out of the system and aid in  
proper cooling and airflow inside the system.  
5
6
7
Prepare the card for installation.  
Open the expansion card latch adjacent to the slot (see Figure 3-20)  
.
Insert the card into the expansion card connector on the system board and  
press down firmly (see Figure 3-20). Ensure that the card is fully seated in  
the guide slot.  
8
Close the expansion card latch to secure the card in the system (see  
Figure 3-20).  
NOTICE: Do not route card cables over or behind the cards. Cables routed over the  
cards can prevent the system cover from closing properly or cause damage to the  
equipment.  
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9
Connect any cables that should be attached to the card.  
See the documentation for the card for information about the card’s cable  
connections.  
10 Close the expansion card cover (see Figure 3-7).  
11 Replace the system cover (see "Installing the System Cover" on page 67).  
12 Reattach any peripherals you disconnected, then connect the system to  
the electrical outlet.  
13 Turn on the system and attached peripherals.  
14 Install any device drivers required for the card.  
See the documentation for the card for information about installing the  
card’s device drivers.  
SAS Controller Card  
Your system provides support for an internal SAS controller card to be used  
for the SAS storage subsystem for your system’s internal or hot-pluggable  
hard drives. The controller card supports all-SAS or all-SATA hard drive  
configurations and also enables you to set up the hard drives in a RAID  
configuration. Supported RAID configurations vary according to the version  
of the SAS controller card included with your system and both RAID and  
non-RAID versions of the controller card are available. See the RAID user  
documentation for information on the available RAID configurations and for  
instructions on how to set up a RAID configuration.  
Removing a SAS Controller Card  
CAUTION: Only trained service technicians are authorized to remove the system  
cover and access any components inside the system. Before performing any  
procedure, see your Product Information Guide for complete information about  
safety precautions, working inside the computer, and protecting against  
electrostatic discharge.  
1
Turn off the system and attached peripherals, and disconnect the system  
from the electrical outlet and from the peripherals.  
2
3
Remove the system cover (see "Removing the System Cover" on page 66).  
Open the expansion card cover (see Figure 3-7).  
NOTE: You can remove the expansion card cover, if desired, and set it aside.  
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4
5
Open the expansion card latch adjacent to the slot (see Figure 3-20).  
Disconnect the SAS cable, LED cable, and RAID battery cable (if  
applicable) from the SAS controller card.  
6
Grasp the card by its top corners and ease it out of its connector (see  
Figure 3-20).  
NOTE: If you are removing the card permanently, install a filler bracket in the  
empty card slot.  
NOTE: Filler brackets must be installed over empty expansion card slots to  
maintain Federal Communications Commission (FCC) certification of the  
system and protect against electromagnetic interference. The brackets also  
keep dust and dirt out of the system and aid in proper cooling and airflow  
inside the system.  
7
Remove the RAID battery from the battery holder, if applicable (see  
"Installing and Removing a RAID Battery" on page 100).  
8
9
Close the expansion card cover (see Figure 3-7).  
Replace the system cover (see "Installing the System Cover" on page 67).  
10 Reattach any peripherals you disconnected, then connect the system to  
the electrical outlet.  
11 Turn on the system and attached peripherals.  
Installing a SAS Controller Card  
CAUTION: Only trained service technicians are authorized to remove the system  
cover and access any components inside the system. Before performing any  
procedure, see your Product Information Guide for complete information about  
safety precautions, working inside the computer, and protecting against  
electrostatic discharge.  
NOTICE: When installing a SAS/RAID controller, do not press on the RAID card  
DIMM (if one is present) while installing the RAID card into the system board.  
NOTICE: The SAS or SAS/RAID controller card must be installed in PCIE_X8_3 or  
PCIE_x8_4 (see Figure 6-1)  
.
NOTE: If you are installing a replacement SAS/RAID card, do not remove the  
plastic cover protecting the card until after installation of the card is complete.  
1
Turn off the system and attached peripherals, and disconnect the system  
from the electrical outlet and from the peripherals.  
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2
3
Remove the system cover (see "Removing the System Cover" on page 66).  
Open the expansion card cover (see Figure 3-7).  
NOTE: You can remove the expansion card cover, if desired, and set it aside.  
4
Remove the filler bracket or existing expansion card to create a card-slot  
opening (see "Removing an Expansion Card" on page 93).  
NOTE: Keep the filler bracket in case you need to remove the expansion card.  
Filler brackets must be installed over empty expansion card slots to maintain  
FCC certification of the system and protect against electromagnetic  
interference. The brackets also keep dust and dirt out of the system and aid in  
proper cooling and airflow inside the system.  
5
6
7
Prepare the card for installation.  
Open the expansion card latch adjacent to the slot (see Figure 3-20)  
.
Insert the SAS controller card into expansion card slot 3 or slot 4 on the  
system board (see Figure 6-1) and press down firmly (see Figure 3-20).  
Ensure that the card is fully seated in the guide slot.  
8
Close the expansion card latch to secure the card in the system (see  
Figure 3-20).  
NOTICE: Do not route card cables over or behind the cards. Cables routed over the  
cards can prevent the system cover from closing properly or cause damage to the  
equipment.  
9
Using the appropriate interface cable, connect the SAS controller card  
(connector 0) directly to the internal hard drives or to the SAS backplane,  
if installed.  
NOTE: The cable must be connected according to the connector labels on  
the cable. The cable does not operate if reversed.  
10 Connect the SAS cable, LED cable, and RAID battery cable (if applicable)  
to the SAS controller card.  
NOTE: For battery-cached SAS/RAID controllers, install the RAID battery (see  
"Installing a RAID Battery" on page 101).  
11 Close the expansion card cover (see Figure 3-7).  
12 Replace the system cover (see "Installing the System Cover" on page 67).  
13 Reattach any peripherals you disconnected, then connect the system to  
the electrical outlet.  
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14 Turn on the system and attached peripherals.  
15 Install any device drivers required for the card.  
See the documentation for the card for information about installing the  
card’s device drivers.  
RAID Battery  
The information in this section applies only to systems with the optional  
battery-cached SAS/RAID controller card.  
Removing a RAID Battery  
CAUTION: Only trained service technicians are authorized to remove the system  
cover and access any components inside the system. Before performing any  
procedure, see your Product Information Guide for complete information about  
safety precautions, working inside the computer, and protecting against  
electrostatic discharge.  
1
Turn off the system and attached peripherals, and disconnect the system  
from the electrical outlet and from the peripherals.  
2
3
Remove the system cover (see "Removing the System Cover" on page 66).  
Disconnect the cable between the RAID battery and the SAS controller  
card, then remove the battery cable from the battery cable slot in the  
chassis.  
4
5
Press outward on the battery carrier release tab, then slide the battery  
carrier up and out of the system.  
Press outward on the battery carrier retention tabs and remove the RAID  
battery from the battery carrier.  
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Figure 3-21. Installing and Removing a RAID Battery  
1
2
3
4
5
6
1
3
5
RAID battery  
2
4
6
battery carrier release tab  
battery carrier slots (2)  
battery cable slot  
battery carrier  
battery carrier retention tabs  
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Installing a RAID Battery  
1
2
Insert the RAID battery into the battery carrier (see Figure 3-21).  
Insert the battery carrier and RAID battery into the system’s battery carrier  
slots, ensuring that the battery carrier is aligned and fully seated in the slots.  
3
4
5
Connect the battery cable to the SAS/RAID controller card. See the  
documentation for your card for more information.  
Route the battery cable through the battery cable slot in the chassis (see  
Figure 3-21).  
Replace the system cover (see "Installing the System Cover" on page 67).  
Remote Access Controller Card (RAC)  
The optional Remote Access Controller card provides a set of advanced  
features for managing the system remotely.  
Removing the RAC Card  
CAUTION: Only trained service technicians are authorized to remove the system  
cover and access any components inside the system. Before performing any  
procedure, see your Product Information Guide for complete information about  
safety precautions, working inside the computer, and protecting against  
electrostatic discharge.  
1
Turn off the system and attached peripherals, and disconnect the system  
from the electrical outlet and from the peripherals.  
2
3
Remove the system cover (see "Removing the System Cover" on page 66).  
Open the expansion card cover (see Figure 3-7).  
NOTE: You can remove the expansion card cover, if desired, and set it aside.  
4
Open the expansion card latch adjacent to the slot (see Figure 3-20).  
NOTICE: When detaching the RAC cables from the system board, squeeze the  
metal ends of the cable connectors and gently work the connector out of the  
socket. Do not pull on the cable to unseat the connector. Doing so can damage the  
cable.  
5
Disconnect the ribbon cable to the RAC card.  
NOTE: If you are removing the card permanently, disconnect and remove the  
ribbon cable from the system board.  
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Figure 3-22. Removing and Installing a RAC Card  
1
2
5
4
3
1
3
5
RAC card  
2
4
RAC card cable  
RAC_CONN connector  
RAC card slot (slot 1)  
RAC card cable connectors (2, but  
only connector 2 is used)  
6
Grasp the card by its top corners and ease it out of its connector (see  
Figure 3-20).  
NOTE: If you are removing the card permanently, install a filler bracket in the  
empty card slot.  
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NOTE: Filler brackets must be installed over empty expansion card slots to  
maintain Federal Communications Commission (FCC) certification of the  
system and protect against electromagnetic interference. The brackets also  
keep dust and dirt out of the system and aid in proper cooling and airflow  
inside the system.  
7
8
9
Close the expansion card cover (see Figure 3-7).  
Replace the system cover (see "Installing the System Cover" on page 67).  
Reattach any peripherals you disconnected, then connect the system to  
the electrical outlet.  
10 Turn on the system and attached peripherals.  
Installing a RAC Card  
CAUTION: Only trained service technicians are authorized to remove the system  
cover and access any components inside the system. Before performing any  
procedure, see your Product Information Guide for complete information about  
safety precautions, working inside the computer, and protecting against  
electrostatic discharge.  
1
Turn off the system and attached peripherals, and disconnect the system  
from the electrical outlet and from the peripherals.  
2
3
Remove the system cover (see "Removing the System Cover" on page 66).  
Open the expansion card cover (see Figure 3-7).  
NOTE: You can remove the expansion card cover, if desired, and set it aside.  
4
Remove the filler bracket or existing expansion card from slot 1 to create a  
card-slot opening (see "Removing an Expansion Card" on page 93).  
NOTE: Keep the filler bracket in case you need to remove the expansion card.  
Filler brackets must be installed over empty expansion card slots to maintain  
FCC certification of the system and protect against electromagnetic  
interference. The brackets also keep dust and dirt out of the system and aid in  
proper cooling and airflow inside the system.  
5
6
7
Prepare the card for installation.  
Open the expansion card latch adjacent to the slot (see Figure 3-20)  
.
Insert the RAC card into expansion card slot 1 on the system board (see  
Figure 6-1) and press down firmly (see Figure 3-20). Ensure that the card is  
fully seated in the guide slot.  
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8
9
Close the expansion card latch to secure the card in the system (see  
Figure 3-20).  
NOTICE: When attaching the cable to the system board, ensure that you do not  
damage the surrounding system board components.  
Connect the ribbon cable to the RAC_CONN connector on the system  
board and then to connector 2 on the RAC card (see Figure 3-22).  
10 Close the expansion card cover (see Figure 3-7).  
11 Replace the system cover (see "Installing the System Cover" on page 67).  
12 Reattach any peripherals you disconnected, then connect the system to  
the electrical outlet.  
13 Turn on the system and attached peripherals.  
14 Install any device drivers required for the card.  
Internal USB Memory Key Connector  
The system provides an internal USB connector located on the system board  
for use with an optional USB flash memory key. The USB memory key can be  
used as a boot device, security key, or mass storage device. To use the internal  
USB connector, the Internal USB Port option must be enabled in the  
Integrated Devices screen of the System Setup program.  
To boot from the USB memory key, you must configure the USB memory key  
with a boot image and then specify the USB memory key in the boot  
sequence in the System Setup program (see "System Setup Options" on  
page 43). For information on creating a bootable file on the USB memory key,  
see the user documentation that accompanied the USB memory key.  
Installing the Optional Internal USB Memory Key  
CAUTION: Only trained service technicians are authorized to remove the system  
cover and access any components inside the system. Before performing any  
procedure, see your Product Information Guide for complete information about  
safety precautions, working inside the computer, and protecting against  
electrostatic discharge.  
1
2
Turn off the system and attached peripherals, and disconnect the system  
from the electrical outlet and from the peripherals.  
Remove the system cover (see "Removing the System Cover" on page 66).  
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3
4
5
Open the expansion card cover (see Figure 3-7).  
Locate the USB connector on the system board (see Figure 6-1).  
Insert the USB memory key into the USB connector onto the board (see  
Figure 3-23).  
6
7
8
Close the expansion card cover (see Figure 3-7).  
Replace the system cover (see "Installing the System Cover" on page 67).  
Reattach any peripherals you disconnected, then connect the system to  
the electrical outlet.  
9
Turn on the system and attached peripherals.  
10 Enter the System Setup program and verify that the USB key has been  
detected by the system (see "Using the System Setup Program" on  
page 41).  
Figure 3-23. Installing an Internal USB Key  
1
2
1
USB memory key  
2
internal USB connector  
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Cooling Fans  
The system contains two cooling fans, an expansion card fan for the  
expansion cards, and a system fan for the processor and memory modules.  
Removing the Expansion Card Fan  
CAUTION: Only trained service technicians are authorized to remove the system  
cover and access any components inside the system. Before performing any  
procedure, see your Product Information Guide for complete information about  
safety precautions, working inside the computer, and protecting against  
electrostatic discharge.  
1
Turn off the system and attached peripherals, and disconnect the system  
from the electrical outlet and from the peripherals.  
2
3
4
Remove the system cover (see "Removing the System Cover" on page 66).  
Open the expansion card cover (see Figure 3-7).  
If present, remove the RAID battery and battery carrier (see "Removing a  
RAID Battery" on page 99).  
5
6
Disconnect the fan’s power cable from the system board (see Figure 6-1),  
and remove the cable from the adjacent slot on the chassis.  
Press the fan release tab and slide the fan up and out of the system.  
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Figure 3-24. Removing and Installing the Expansion Card Fan  
1
2
3
1
3
fan release tab  
securing slots  
2
expansion card fan  
Installing the Expansion Card Fan  
1
Hold the fan with the fan cable on the top side, and align the edges of the  
fan with the securing slots on the chassis.  
2
Slide the fan down into the securing slots until the fan release tab locks  
into place (see Figure 3-24).  
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3
4
Route the fan power cable through the adjacent slot in the chassis, and  
connect the cable to the FAN1 connector on the system board (see  
Figure 6-1).  
Replace the RAID battery and battery carrier, if applicable (see "Installing  
a RAID Battery" on page 101).  
5
6
Close the expansion card cover (see Figure 3-7).  
Replace the system cover (see "Installing the System Cover" on page 67).  
Removing the System Fan  
CAUTION: Only trained service technicians are authorized to remove the system  
cover and access any components inside the system. Before performing any  
procedure, see your Product Information Guide for complete information about  
safety precautions, working inside the computer, and protecting against  
electrostatic discharge.  
1
Turn off the system and attached peripherals, and disconnect the system  
from the electrical outlet and from the peripherals.  
2
3
Remove the system cover (see "Removing the System Cover" on page 66).  
Remove the processor airflow shroud (see "Removing the Processor Airflow  
Shroud" on page 70).  
4
5
Disconnect the fan’s power cable from the system board (see Figure 6-1).  
Press and hold the fan release tab, then slide the fan towards the bottom of  
the chassis and out of the securing slots.  
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Figure 3-25. Removing and Installing the System Fan  
1
3
2
1
3
system fan  
2
fan release tab  
securing slots  
Installing the System Fan  
1
2
3
Hold the replacement fan with the fan cable on the left side (opposite the  
power supply), and align the edges of the fan with the securing slots.  
Slide the fan into the securing slots until the fan release tab locks into  
place (see Figure 3-25).  
Connect the cable to the FAN2 connector on the system board (see  
Figure 6-1).  
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4
5
Replace the processor airflow shroud (see "Installing the Processor Airflow  
Shroud" on page 72).  
Replace the system cover (see "Installing the System Cover" on page 67).  
System Memory  
The six memory module sockets are located on the system board adjacent to  
the power supply and can accommodate 512 MB to 24 GB of registered  
PC2-4200/5300, 533/667-MHz, DDR2 memory with ECC. See Figure 6-1 for  
the location of the memory module sockets.  
You can upgrade the system memory by installing combinations of 512-MB,  
1-GB, 2-GB, and 4-GB memory modules. You can purchase memory upgrade  
kits from Dell.  
NOTE: Memory modules must be PC2-4200/5300 compliant for your system.  
Memory Module Installation Guidelines  
The memory module sockets are arranged in three banks (1, 2, and 3) on two  
channels (A and B).  
The memory module banks are identified as follows:  
Bank 1: DIMM1_A and DIMM1_B  
Bank 2: DIMM2_A and DIMM2_B  
Bank 3: DIMM3_A and DIMM3_B  
Memory modules must be installed in memory module banks in identical  
pairs for configurations with more than one memory module. For example, if  
socket DIMM1_A contains a 512-MB memory module, then the second  
memory module to be installed must be a 512-MB memory module in socket  
DIMM1_B.  
Table 3-1 shows examples of different memory configurations, based on the  
following guidelines:  
•
•
The minimum memory configuration is 512 MB.  
If only one memory module is installed, it must be installed in the  
DIMM1_A socket.  
•
A memory module bank must contain identical memory modules.  
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•
•
Install memory modules in bank 1 (DIMM1_x) before installing memory  
modules in bank 2 (DIMM2_x), and install memory modules in bank 2  
before installing memory modules in bank 3 (DIMM3_x).  
Configurations of three or five memory modules are not supported.  
Table 3-1. Sample Memory Module Configurations  
Total  
Memory  
512 MB  
1 GB  
DIMM1_A DIMM1_B DIMM2_A DIMM2_B DIMM3_A DIMM3_B  
512 MB  
512 MB  
1 GB  
512 MB  
1 GB  
2 GB  
512 MB  
1 GB  
512 MB  
1 GB  
512 MB  
512 MB  
2 GB  
3 GB  
512 MB  
1 GB  
512 MB  
1 GB  
512 MB  
1 GB  
512 MB  
1 GB  
512 MB  
512 MB  
4 GB  
4 GB  
2 GB  
2 GB  
6 GB  
1 GB  
1 GB  
1 GB  
2 GB  
2 GB  
4 GB  
1 GB  
2 GB  
2 GB  
4 GB  
1 GB  
1 GB  
8 GB  
2 GB  
2 GB  
12 GB  
24 GB  
2 GB  
2 GB  
2 GB  
4 GB  
2 GB  
4 GB  
4 GB  
4 GB  
Removing Memory Modules  
CAUTION: Only trained service technicians are authorized to remove the system  
cover and access any components inside the system. Before performing any  
procedure, see your Product Information Guide for complete information about  
safety precautions, working inside the computer, and protecting against  
electrostatic discharge.  
1
Turn off the system and attached peripherals, and disconnect the system  
from the electrical outlet and from the peripherals.  
2
3
Remove the system cover (see "Removing the System Cover" on page 66).  
Remove the processor airflow shroud (see "Removing the Processor Airflow  
Shroud" on page 70).  
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CAUTION: Memory Module DIMMs are hot to the touch for some time after the  
system has been powered down. Allow the DIMMs to cool before handling them.  
Handle the DIMMs by the card edges, and avoid touching the DIMM components.  
4
Press down and out on the ejectors on each end of the socket until the  
memory module pops out of the socket.  
Figure 3-26. Installing and Removing a Memory Module  
1
2
3
4
1
3
memory module  
2
4
memory module socket ejectors (2)  
alignment key  
memory module socket  
NOTICE: Never operate your system with the processor airflow shroud removed.  
Overheating of the system can develop quickly resulting in shutdown of the system  
and loss of data.  
5
Replace the processor airflow shroud (see "Installing the Processor Airflow  
Shroud" on page 72).  
6
Replace the system cover (see "Installing the System Cover" on page 67).  
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Installing Memory Modules  
CAUTION: Only trained service technicians are authorized to remove the system  
cover and access any components inside the system. Before performing any  
procedure, see your Product Information Guide for complete information about  
safety precautions, working inside the computer, and protecting against  
electrostatic discharge.  
1
Turn off the system and attached peripherals, and disconnect the system  
from the electrical outlet and from the peripherals.  
2
3
Remove the system cover (see "Removing the System Cover" on page 66).  
Remove the processor airflow shroud (see "Removing the Processor Airflow  
Shroud" on page 70).  
4
5
Press the ejectors on the memory module connector down and out (see  
Figure 3-26) to allow the memory module to be inserted into the  
connector.  
Align the memory module's edge connector with the alignment key on the  
memory module connector, and insert the memory module into the  
connector (see Figure 3-26).  
NOTICE: To avoid damage to the memory module, press the module straight down  
into the connector while applying equal force to each end of the module.  
6
Press down on the memory module with your thumbs until the module is  
firmly seated in the connector (see Figure 3-26).  
When the memory module is properly seated, the ejectors on the memory  
module connector snap into the cutouts at each end of the memory  
module.  
NOTICE: Never operate your system with the processor airflow shroud removed.  
Overheating of the system can develop quickly, resulting in shutdown of the system  
and loss of data.  
7
Replace the processor airflow shroud (see "Installing the Processor Airflow  
Shroud" on page 72).  
8
9
Replace the system cover (see "Installing the System Cover" on page 67).  
Reattach any peripherals you disconnected, then connect the system to  
the electrical outlet.  
10 Turn on the system and attached peripherals.  
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11 Enter the System Setup program, and verify that the value for System  
Memory reflects the newly installed memory (see "Entering the System  
Setup Program" on page 41).  
NOTE: If the value for System Memory is incorrect, one or more of the  
memory modules may not be installed properly. Reseat the memory modules  
in their connectors and check the value again. If the problem persists, run the  
system memory test in the system diagnostics (see "Running the System  
Diagnostics" on page 163).  
Processor  
You can upgrade your processor to take advantage of future options in speed and  
functionality. The processor and its associated internal cache memory is  
contained in a land grid array (LGA) package that is installed in a ZIF socket on  
the system board.  
Removing the Processor  
CAUTION: Only trained service technicians are authorized to remove the system  
cover and access any components inside the system. Before performing any  
procedure, see your Product Information Guide for complete information about  
safety precautions, working inside the computer, and protecting against  
electrostatic discharge.  
1
2
Prior to upgrading your system, download the latest system BIOS  
version on support.dell.com.  
Turn off the system and attached peripherals, and disconnect the system  
from the electrical outlet and from the peripherals.  
3
4
Remove the system cover (see "Removing the System Cover" on page 66).  
Remove the processor airflow shroud (see "Removing the Processor Airflow  
Shroud" on page 70).  
NOTICE: When you remove the heat sink, the possibility exists that the processor  
may adhere to the heat sink and be removed from the socket. It is recommended  
that you remove the heat sink while the processor is still warm.  
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NOTICE: Never remove the heat sink from a processor unless you intend to remove  
the processor. The heat sink is necessary to maintain proper thermal conditions.  
5
Press down on the ends of the heat sink release levers and pull them  
outward to release them from the release lever retainers. Swing the levers  
up to release the heat sink.  
Figure 3-27. Installing and Removing the Heat Sink  
1
4
3
2
1
3
heatsink  
2
4
release lever retainers (2)  
thermal grease  
release levers (2)  
6
Wait 30 seconds for the heat sink to loosen from the processor.  
NOTICE: Lay the heat sink on its side to avoid contaminating the thermal adhesive  
on the bottom of the heat sink.  
7
Gently lift the heat sink off of the processor and set the heat sink aside.  
NOTICE: The processor is held in its socket under strong pressure. Be aware that  
the release lever can spring up suddenly if not firmly grasped.  
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8
Position your thumb firmly over the socket release lever and release the  
lever from the locked position. Rotate the lever up, then open the  
processor cover.  
Figure 3-28. Installing and Removing a Processor  
2
1
5
3
4
1
3
5
notch in processor (2)  
ZIF socket  
2
4
processor  
socket key (2)  
socket release lever  
NOTICE: Be careful not to bend any of the pins on the ZIF socket when removing  
the processor. Bending the pins can permanently damage the system board.  
9
Gently, lift the processor out of the socket. Leave the release lever up so  
that the socket is ready for processor to be replaced.  
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Installing the Processor  
1
2
Unpack the new processor.  
Ensure that the release lever on the processor socket is fully extended, or  
in the up position (see Figure 3-28)  
.
3
Align the processor with the socket keys on the ZIF socket (see  
Figure 3-28).  
NOTICE: Positioning the processor incorrectly can permanently damage the  
system board or the processor when you turn it on. When placing the processor in  
the socket, be careful not to bend the pins in the socket. Avoid touching the socket  
pins or the pads on the processor when handling the processor or the system  
board.  
NOTICE: Do not use force to seat the processor. When the processor is positioned  
correctly, it engages easily into the socket.  
4
5
6
7
With the processor and the socket keys aligned, set the processor lightly  
in the socket.  
When the processor is fully seated in the socket, close the processor cover  
(see Figure 3-28).  
R
otate the socket release lever back down until it snaps into place,  
securing the processor (see Figure 3-28).  
Install the heat sink.  
NOTE: If you did not receive a replacement heat sink, re-use the heat sink  
that you removed from the old processor.  
a
If you receive a heat sink and pre-applied thermal grease with your  
processor kit, remove the protective sheet from the thermal grease  
layer on top of the heat sink.  
If you did not receive a replacement heat sink with your processor kit,  
do the following:  
•
•
Using a clean lint-free cloth, remove the thermal grease from the  
heat sink removed from the old processor.  
Open the grease packet included with your processor kit and apply  
thermal grease evenly to the top of the new processor (see  
Figure 3-27).  
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b
c
Place the heat sink on the processor (see Figure 3-27).  
Lower the heat-sink retainers over the edges of the heatsink. One at  
a time, press the tabs on the retainers down and inward until they  
lock into place, securing the heatsink.  
8
9
Replace the processor airflow shroud (see "Installing the Processor Airflow  
Shroud" on page 72).  
Replace the system cover (see "Installing the System Cover" on page 67).  
10 Place the system upright on a flat, stable surface.  
11 Reattach any peripherals you disconnected, then connect the system to  
the electrical outlet.  
12 Turn on the system and attached peripherals.  
As the system boots, the system detects the new processor and  
automatically changes the system configuration information in the System  
Setup program.  
13 Enter the System Setup program, and check that the processor information  
matches the new system configuration (see "Entering the System Setup  
Program" on page 41).  
14 Run the system diagnostics to verify that the processor operates correctly.  
NOTE: You can test the processor, if desired, by running the system  
diagnostics (see "Running the System Diagnostics" on page 163).  
System Battery  
The system battery is a 3.0-volt (V), coin-cell battery.  
Removing the System Battery  
CAUTION: Only trained service technicians are authorized to remove the system  
cover and access any components inside the system. Before performing any  
procedure, see your Product Information Guide for complete information about  
safety precautions, working inside the computer, and protecting against  
electrostatic discharge.  
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CAUTION: There is a danger of a new battery exploding if it is incorrectly  
installed. Replace the battery only with the same or equivalent type recommended  
by the manufacturer. Discard used batteries according to the manufacturer's  
instructions. See your System Information Guide for additional information.  
1
Turn off the system and attached peripherals, and disconnect the system  
from the electrical outlet and from the peripherals.  
2
3
Remove the system cover (see "Removing the System Cover" on page 66).  
Open the expansion card cover (see Figure 3-7).  
NOTICE: If you pry the battery out of its socket with a blunt object, be careful not to  
touch the system board with the object. Ensure that the object is inserted between  
the battery and the socket before you attempt to pry out the battery. Otherwise, you  
may damage the system board by prying off the socket or by breaking circuit traces  
on the system board.  
NOTICE: To avoid damage to the battery connector, you must firmly support the  
connector while installing or removing a battery.  
4
Support the battery connector by pressing down firmly on the positive side  
of the connector, then press the battery towards the positive side of the  
connector and pry it up out of the securing tabs at the negative side of the  
connector (see Figure 3-29).  
Figure 3-29. Replacing the System Battery  
1
2
3
1
3
positive side of battery connector  
negative side of battery connector  
2
system battery  
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Installing the System Battery  
NOTICE: To avoid damage to the battery connector, you must firmly support the  
connector while installing or removing a battery.  
1
2
3
Support the battery connector by pressing down firmly on the positive side  
of the connector.  
Hold the battery with the "+" facing up, and slide it under the securing  
tabs at the positive side of the connector.  
Press the battery straight down into the connector until it snaps into place  
(see Figure 3-29).  
4
5
6
7
8
Close the expansion card cover (see Figure 3-7).  
Replace the system cover (see "Installing the System Cover" on page 67).  
Place the system upright on a flat, stable surface.  
Rotate the system feet outward into the open position (see Figure 3-5).  
Reattach any peripherals you disconnected, then connect the system to  
the electrical outlet.  
9
Turn on the system and attached peripherals.  
10 Enter the System Setup program to confirm that the battery is operating  
properly (see "Entering the System Setup Program" on page 41).  
11 Enter the correct time and date in the System Setup program's Time and  
Date fields.  
12 Exit the System Setup program.  
NOTE: To test the newly installed battery, turn off the system and disconnect it from  
the electrical outlet for at least an hour, then reconnect the system to its electrical  
outlet and turn it on.  
Chassis Intrusion Switch  
Removing the Chassis Intrusion Switch  
CAUTION: Only trained service technicians are authorized to remove the system  
cover and access any components inside the system. Before performing any  
procedure, see your Product Information Guide for complete information about  
safety precautions, working inside the computer, and protecting against  
electrostatic discharge.  
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1
Turn off the system and attached peripherals, and disconnect the system  
from the electrical outlet and from the peripherals.  
2
3
4
Remove the system cover (see "Removing the System Cover" on page 66).  
Open the expansion card cover (see Figure 3-7).  
Disconnect the chassis intrusion switch cable from the INTRUSION  
connector on the system board (see Figure 3-30).  
5
Slide the chassis intrusion switch out of the securing bracket notch, then  
remove the switch and its attached cable from the system.  
Figure 3-30. Removing and Installing the Chassis Intrusion Switch  
2
1
3
1
3
securing bracket notch  
2
chassis intrusion switch  
INTRUSION connector on system  
board  
Installing the Chassis Intrusion Switch  
1
Align the chassis intrusion switch with the securing bracket notch (see  
Figure 3-30).  
2
Slide the switch into the securing bracket notch (see Figure 3-30).  
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3
Connect the switch cable to the INTRUSION connector on the system  
board (see Figure 6-1).  
4
5
Close the expansion card cover (see Figure 3-7).  
Replace the system cover (see "Installing the System Cover" on page 67).  
Power Supply Distribution Module  
If your system has redundant power supplies, it will have a power supply  
distribution module inside the system.  
Removing the Power Supply Distribution Module  
1
Turn off the system, including any attached peripherals, and disconnect  
the system from the electrical outlet.  
2
Remove the redundant power supplies (see "Removing a Redundant Power  
Supply" on page 73).  
3
4
Remove the system cover (see "Removing the System Cover" on page 66).  
Remove the processor airflow shroud (see "Removing the Processor Airflow  
Shroud" on page 70).  
5
6
Disconnect all power supply distribution module power cables from the  
system board. See Figure 3-31.  
Pull and hold the blue release pin, slide the module up to free the securing  
tabs from the slots, and lift the board out of the chassis (see Figure 3-31).  
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Figure 3-31. Removing and Installing the Power Supply Distribution Module  
2
3
1
1
3
power cables  
release tab  
2
power supply distribution module  
Installing the Power Supply Distribution Module  
1
2
3
Position the power supply distribution module so that the securing tabs are  
fully inserted into the securing slots on the chassis wall (see Figure 3-31).  
Slide the power supply distribution module down until the blue release pin  
locks into place, securing the board.  
Connect all power cables to the connectors on the system board.  
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4
Replace the processor airflow shroud (see "Installing the Processor Airflow  
Shroud" on page 72).  
5
6
Replace the system cover (see "Installing the System Cover" on page 67).  
Replace the power supplies (see "Installing a Redundant Power Supply" on  
page 75).  
SAS Backplane  
If your system has front-loading hot-pluggable hard drives, the system  
contains a SAS backplane board to which the hard drives connect.  
Removing the SAS Backplane  
CAUTION: Only trained service technicians are authorized to remove the system  
cover and access any components inside the system. Before performing any  
procedure, see your Product Information Guide for complete information about  
safety precautions, working inside the computer, and protecting against  
electrostatic discharge.  
1
2
Turn off the system and attached peripherals, and disconnect the system  
from the electrical outlet and from the peripherals.  
Remove the front-drive bezel (see "Removing the Front Bezel" on  
page 63).  
3
4
Remove the system cover (see "Removing the System Cover" on page 66).  
Remove the processor airflow shroud (see "Removing the Processor Airflow  
Shroud" on page 70).  
5
6
Open the drive-carrier release handle on each hard drive and partially  
extend the drive(s) out of their drive bays (see "Diskette Drive (Optional)"  
on page 84).  
Disconnect the following cables from the backplane (see Figure 3-32):  
•
•
•
SAS cable  
Power cable  
Backplane cable  
7
Remove the SAS backplane:  
a
Pull the blue backplane release pin (see Figure 3-32).  
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b
c
While pulling the release pin, slide the backplane towards the top of  
the system.  
Pull the backplane board until the securing slots are free from the  
securing tabs, and lift the board from the chassis.  
Figure 3-32. Removing and Installing the SAS Backplane  
4
5
3
2
6
1
7
8
1
3
5
7
backplane release pin  
securing slots (4)  
2
4
6
8
securing tabs (4)  
SAS connector  
SAS backplane  
power cable  
backplane connector  
SAS cable connector  
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Installing the SAS Backplane  
1
Position the SAS backplane so that the securing tabs on the chassis are  
fully inserted into the securing slots on the backplane (see Figure 3-32).  
2
3
Slide the backplane to the right until the release pin snaps into place.  
Reconnect the following cables to the backplane (see Figure 3-32):  
•
•
•
SAS cable  
Power cable  
Backplane cable  
4
Reseat the hot-plug hard drives in the system (see "Installing a Hot-  
Pluggable Hard Drive" on page 78).  
NOTE: Reinstall the hard drives in the same drive bays from which they were  
removed.  
5
6
Replace the processor airflow shroud (see "Installing the Processor Airflow  
Shroud" on page 72).  
Replace the system cover (see "Installing the System Cover" on page 67)..  
Control Panel (Service-only Procedure)  
Removing the Control Panel  
CAUTION: Only trained service technicians are authorized to remove the system  
cover and access any components inside the system. Before performing any  
procedure, see your Product Information Guide for complete information about  
safety precautions, working inside the computer, and protecting against  
electrostatic discharge.  
1
Turn off the system and attached peripherals, and disconnect the system  
from the electrical outlet and from the peripherals.  
2
3
Remove the system cover (see "Removing the System Cover" on page 66).  
Remove the front-drive bezel (see "Removing the Front Bezel" on  
page 63).  
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4
Disconnect the control panel cable at back of the control panel (see  
Figure 3-33).  
a
b
Squeeze the metal tabs on the ends of the cable connector.  
Gently work the connector out of the socket.  
Figure 3-33. Removing and Installing the Control Panel  
1
2
4
3
1
3
control panel cable  
screws (2)  
2
4
screw holes (2)  
control panel  
5
Remove the two screws that secure the control panel to the system and  
remove the panel (see Figure 3-33).  
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Installing the Control Panel  
1
2
Insert the control panel into the system as shown in Figure 3-33.  
Install the two screws to secure the control panel to the system (see  
Figure 3-33).  
3
4
Connect the control panel cable to the back of the control panel (see  
Figure 3-33).  
Replace the system cover (see "Installing the System Cover" on page 67)..  
System Board (Service Only Procedure)  
CAUTION: Only trained service technicians are authorized to remove the system  
cover and access any components inside the system. Before performing any  
procedure, see your Product Information Guide for complete information about  
safety precautions, working inside the computer, and protecting against  
electrostatic discharge.  
CAUTION: The heat sink can get hot during operation. To avoid burns, ensure that  
the system has sufficient time to cool before removing the system board.  
NOTICE: If you are using the Trusted Platform Module (TPM) with an encryption  
application, you may be prompted to create a recovery key during system or  
application setup. Be sure to create and safely store this recovery key. If you ever  
need to replace the system board, you must supply the recovery key when you  
restart your system or application before you can access the encrypted data on  
your hard drive(s).  
Removing the System Board  
1
Turn off the system and attached peripherals, and disconnect the system  
from the electrical outlet and from the peripherals.  
2
3
Remove the system cover (see "Removing the System Cover" on page 66).  
Remove the processor airflow shroud (see "Removing the Processor Airflow  
Shroud" on page 70).  
4
5
Disconnect all cables from the system board.  
Remove all expansion cards and any attached cables (see "Removing an  
Expansion Card" on page 93).  
6
Remove the RAC card, if applicable (see "Removing the RAC Card" on  
page 101).  
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7
Remove the SAS controller card, if applicable (see "RAID Battery" on  
page 99).  
8
9
Remove the internal USB memory key, if applicable (see Figure 6-1).  
Remove all memory modules (see "Removing Memory Modules" on  
page 111).  
NOTE: Record the memory module socket locations to ensure proper  
reinstallation of the memory modules.  
CAUTION: The processor and heat sink can become extremely hot. Allow  
sufficient time for the processor and heat sink to cool before handling.  
NOTICE: To prevent damaging the processor, do not pry the heat sink off of the  
processor.  
10 Remove the processor (see "Removing the Processor" on page 114).  
11 Remove the SAS backplane, if applicable (see "Removing the SAS  
Backplane" on page 124).  
12 Carefully route any loose cables away from the edges of the system board.  
13 Pull up on the system board release pin, then slide the system board  
assembly toward the front of the system.  
14 Lift the system board out of the system.  
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Figure 3-34. Removing and Installing the System Board  
2
1
3
1
3
system board release pin  
2
system board  
system board securing slots  
Installing the System Board  
1
Align the back connectors on the system board with the cutouts in the  
back of the chassis, and ensure the system board tray is square with the  
chassis so that the securing tabs on the chassis fully insert into system  
board securing slots.  
2
3
4
Slide the system board towards the back of the system until the blue  
release pin locks into place (see Figure 3-34).  
Replace the SAS backplane, if applicable (see "Installing the SAS  
Backplane" on page 126).  
Replace the processor (see "Installing the Processor" on page 117).  
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5
6
7
8
9
Replace the memory modules in the same sockets from which they were  
removed (see "Installing Memory Modules" on page 113).  
Replace the internal USB memory key, if applicable (see "Installing the  
Optional Internal USB Memory Key" on page 104).  
Replace the SAS controller card, if applicable (see "Installing a SAS  
Controller Card" on page 97).  
Replace the RAC card, if applicable (see "Installing a RAC Card" on  
page 103).  
Replace all expansion cards that you removed and any attached cables (see  
"Installing an Expansion Card" on page 95).  
10 Replace any cables that you removed from the system board.  
11 Replace the processor airflow shroud (see "Installing the Processor Airflow  
Shroud" on page 72).  
12 Replace the system cover (see "Installing the System Cover" on page 67).  
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Troubleshooting Your System  
Safety First—For You and Your System  
To perform certain procedures in this document, you must remove the system  
cover and work inside the system. While working inside the system, do not  
attempt to service the system except as explained in this guide and elsewhere  
in your system documentation.  
CAUTION: Only trained service technicians are authorized to remove the system  
cover and access any components inside the system. Before performing any  
procedure, see your Product Information Guide for complete information about  
safety precautions, working inside the computer, and protecting against  
electrostatic discharge.  
Start-Up Routine  
Look and listen during the system's start-up routine for the indications  
described in the table below.  
Table 4-1. Start-Up Routine Indications  
Look/listen for:  
A status or error message displayed on See "LCD Status Messages" on page 19.  
the front-panel LCD.  
Action  
An error message displayed on the  
monitor.  
See "System Messages" on page 30.  
Alert messages from the systems  
management software.  
See the systems management software  
documentation.  
The monitor's power indicator.  
The keyboard indicators.  
See "Troubleshooting the Video Subsystem"  
on page 134.  
See "Troubleshooting the Keyboard or  
Mouse" on page 135.  
The USB diskette drive activity  
indicator.  
See "Troubleshooting a Diskette Drive" on  
page 149.  
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Table 4-1. Start-Up Routine Indications (continued)  
Look/listen for:  
The USB CD drive activity indicator. See "Troubleshooting an Optical Drive" on  
page 151.  
Action  
The hard-drive activity indicator.  
See "Troubleshooting a Hard Drive" on  
page 153.  
An unfamiliar constant scraping or  
grinding sound when you access a  
drive.  
See "Getting Help" on page 175.  
Checking the Equipment  
This section provides troubleshooting procedures for external devices  
attached to the system, such as the monitor, keyboard, or mouse. Before you  
perform any of the procedures, see "Troubleshooting External Connections"  
on page 134.  
Troubleshooting External Connections  
Loose or improperly connected cables are the most likely source of problems  
for the system, monitor, and other peripherals (such as a printer, keyboard,  
mouse, or other external device). Ensure that all external cables are securely  
attached to the external connectors on your system. See "Front-Panel  
Features and Indicators" on page 13 and "Back-Panel Features and Indicators"  
on page 16 for the front- and back-panel connectors on your system.  
Troubleshooting the Video Subsystem  
Problem  
•
•
Monitor is not working properly.  
Video memory is faulty.  
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Action  
1
2
Check the system and power connections to the monitor.  
Determine whether the system has an expansion card with a video output  
connector.  
In this system configuration, the monitor cable should normally be  
connected to the connector on the expansion card, not to the system’s  
integrated video connector.  
To verify that the monitor is connected to the correct video connector,  
turn off the system and wait for 1 minute, then connect the monitor to the  
other video connector and turn the system on again.  
3
Run the appropriate online diagnostic test (see "Using Dell PowerEdge  
Diagnostics" on page 163).  
If the tests run successfully, the problem is not related to video hardware.  
If the tests fail, see "Getting Help" on page 175.  
Troubleshooting the Keyboard or Mouse  
Problem  
•
•
System message indicates a problem with the keyboard and/or mouse  
Keyboard and/or mouse is not functioning or is functioning improperly.  
Action  
1
2
Disconnect the keyboard and mouse cables from the system for 10 seconds  
and then reconnect them.  
If the problem is not resolved, proceed to the next step.  
Try connecting the keyboard/mouse to the USB ports on the opposite side  
of the system. For example, if your are using the front USB ports, try  
connecting to the rear USB ports.  
If the problem is not resolved, proceed to the next step.  
If the problem is resolved, restart the system, enter the System Setup  
program, and check if the nonfunctioning USB ports are enabled. See  
"Getting Help" on page 175 if the ports are enabled but not functioning.  
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3
4
Swap the faulty keyboard or mouse with a working keyboard or mouse.  
If the problem is resolved, replace the faulty keyboard or mouse.  
If other USB devices are connected to the system ports adjacent to those  
used by the keyboard and mouse, power down the devices and disconnect  
them from the system.  
An overcurrent event on another USB device can cause both the keyboard  
and mouse to stop functioning.  
If the mouse and keyboard do not immediately return to operation after  
disconnecting the other USB devices, restart your system. If the problem  
persists, proceed to the next step.  
If the mouse and keyboard operations are restored, reconnect the  
disconnected USB devices and power them on one at a time. Note if any  
device causes the same problem and replace any faulty device(s).  
5
If you have remote access to your system, use a remote host to access the  
system’s System Setup program and enable the USB ports. If remote  
access is not available, proceed to the next step.  
If enabling the USB ports does not resolve the problem, see "Getting Help"  
on page 175.  
6
If you do not have remote access to your system, use the following  
procedure to set the NVRAM_CLR jumper inside your system and restore  
the BIOS to its default settings.  
CAUTION: Only trained service technicians are authorized to remove the system  
cover and access any of the components inside the system. Before performing any  
procedure, see your Product Information Guide for complete information about  
safety precautions, working inside the computer and protecting against  
electrostatic discharge.  
a
Turn off the system and attached peripherals and unplug the system  
from the power source.  
b
c
Open the system. See "Removing the System Cover" on page 66.  
Locate the NVRAM_CLR jumper on your system board (see  
Figure 6-1) and set the jumper to the enabled position.  
d
Close the system. See "Installing the System Cover" on page 67.  
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e
Reconnect the system and peripherals to power and restart.  
If the mouse and keyboard are operational, proceed to the next step.  
If the mouse and keyboard are still not operational, see "Getting Help"  
on page 175.  
f
Repeat step a and step b.  
g
h
i
Set the NVRAM_CLR jumper to the disabled position.  
Close the system.  
Reconnect the system to power and restart the system and attached  
peripherals.  
j
Enter the System Setup program and reenter any custom BIOS  
settings that were reset. Be sure to leave all USB ports enabled.  
Troubleshooting Serial I/O Problems  
Problem  
•
•
Error message indicates a problem with a serial port.  
Device connected to a serial port is not operating properly.  
Action  
1
2
3
Enter the System Setup program and ensure that the serial port is enabled  
and configured correctly for your application (see "Entering the System  
Setup Program" on page 41).  
If the problem is confined to a particular application, see the application  
documentation for specific port configuration requirements that the  
program may require.  
Run the appropriate online diagnostic test (see "Running the System  
Diagnostics" on page 163).  
If the tests run successfully but the problem persists, see "Troubleshooting  
a USB Device" on page 138.  
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Troubleshooting a Serial I/O Device  
Problem  
•
Device connected to the serial port is not operating properly.  
Action  
1
2
Turn off the system and any peripheral devices connected to the serial  
port.  
Swap the serial interface cable with a working cable, and turn on the  
system and the serial device.  
If the problem is resolved, replace the interface cable (see "Getting Help"  
on page 175).  
3
4
Turn off the system and the serial device, and swap the device with a  
comparable device.  
Turn on the system and the serial device.  
If the problem is resolved, replace the serial device (see "Getting Help" on  
page 175).  
If the problem persists, see "Getting Help" on page 175.  
Troubleshooting a USB Device  
Problem  
•
•
System message indicates a problem with a USB device.  
One or more USB devices are not operating properly.  
Action  
If a single USB device is experiencing a problem, perform the following  
procedure. For problems with multiple USB devices, skip to step 2.  
1
a
b
Turn off the USB device, disconnect the USB cable from the system  
briefly, and reconnect the cable.  
Restart the system, enter the System Setup program, and ensure that  
all USB ports are enabled. See "Using the System Setup Program" on  
page 41.  
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c
d
Turn off the USB device and swap the interface cable with a working  
cable. Turn on the device.  
If the problem is resolved, replace the interface cable.  
Turn off the USB device, connect it to another USB connector on the  
system, and turn on the USB device.  
If the USB device functions, the USB connector on the system is likely  
defective. Otherwise, the USB device is faulty and needs to be  
replaced. See "Getting Help" on page 175.  
2
3
Power down all USB peripheral devices and disconnect all USB devices  
from the system except the USB mouse and keyboard.  
Restart the system and reconnect the USB devices.  
If the problem is resolved, the problem was likely caused by an overcurrent  
event on one of the USB devices. If the problem persists, attempt to isolate  
the faulty device by trying different USB configurations.  
If the problem is not resolved, proceed to the next step.  
4
Reset the system BIOS to the default settings by setting the NVRAM  
_CLR jumper inside your system . Use the following procedure.  
CAUTION: Only trained service technicians are authorized to remove the system  
cover and access any of the components inside the system. Before performing any  
procedure, see your Product Information Guide for complete information about  
safety precautions, working inside the computer and protecting against  
electrostatic discharge.  
a
Turn off the system and attached peripherals and unplug the system  
from the power source.  
b
c
Open the system. See "Removing the System Cover" on page 66.  
Locate the NVRAM_CLR jumper on your system board (see Figure 6-  
1) and set the jumper to the enabled position.  
d
e
Close the system. See "Installing the System Cover" on page 67.  
Reconnect the system and peripherals to power and restart.  
If all USB devices are operational, proceed to the next step.  
If the USB devices are still not functioning, see "Getting Help" on  
page 175.  
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f
Repeat step a and step b.  
g
h
i
Set the NVRAM_CLR jumper to the disabled position.  
Close the system.  
Reconnect the system and peripherals to power and restart.  
j
Enter the System Setup program and reenter any custom BIOS  
settings that were reset. Be sure to leave all USB ports enabled. See  
"Using the System Setup Program" on page 41.  
Troubleshooting a NIC  
Problem  
•
NIC cannot communicate with network.  
Action  
1
2
Run the appropriate online diagnostic test (see "Running the System  
Diagnostics" on page 164).  
Check the appropriate indicator on the NIC connector (see "NIC  
Indicator Codes" on page 18).  
•
•
If the link indicator does not light, check all cable connections.  
If the activity indicator does not light, the network driver files might  
be damaged or missing.  
Remove and reinstall the drivers if applicable. See the NIC's  
documentation.  
•
•
Change the autonegotiation setting, if possible.  
Use another connector on the switch or hub.  
If you are using a NIC card instead of an integrated NIC, see the  
documentation for the NIC card.  
3
4
Ensure that the appropriate drivers are installed and the protocols are  
bound. See the NIC's documentation.  
Enter the System Setup program and confirm that the NICs are enabled  
(see "Entering the System Setup Program" on page 41).  
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5
6
Ensure that the NICs, hubs, and switches on the network are all set to the  
same data transmission speed. See the network equipment documentation.  
Ensure that all network cables are of the proper type and do not exceed the  
maximum length.  
If the problem persists, see "Getting Help" on page 175  
.
Troubleshooting a Wet System  
Problem  
•
•
Liquid spilled on the system.  
Excessive humidity.  
Action  
CAUTION: Only trained service technicians are authorized to remove the system  
cover and access any components inside the system. Before performing any  
procedure, see your Product Information Guide for complete information about  
safety precautions, working inside the computer, and protecting against  
electrostatic discharge.  
1
Turn off the system and attached peripherals, and disconnect the system  
from the electrical outlet.  
2
3
Open the system (see "System Cover" on page 66).  
Remove all expansion cards installed in the system (see "Removing an  
Expansion Card" on page 93).  
4
5
6
Let the system dry thoroughly for at least 24 hours.  
Close the system (see "Installing the System Cover" on page 67).  
Reconnect the system to the electrical outlet, and turn on the system and  
attached peripherals.  
If the system does not start properly, see "Getting Help" on page 175  
.
7
If the system starts properly, shut down the system and reinstall all of the  
expansion cards that you removed (see "Installing an Expansion Card" on  
page 95).  
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8
Run the appropriate online diagnostic test (see "Using Dell PowerEdge  
Diagnostics" on page 163).  
If the tests fail, see "Getting Help" on page 175  
.
Troubleshooting a Damaged System  
Problem  
•
System was dropped or damaged.  
Action  
CAUTION: Only trained service technicians are authorized to remove the system  
cover and access any components inside the system. Before performing any  
procedure, see your Product Information Guide for complete information about  
safety precautions, working inside the computer, and protecting against  
electrostatic discharge.  
1
2
Open the system (see "System Cover" on page 66).  
Ensure that the following components are properly installed:  
•
•
•
•
•
•
Expansion cards  
Power supplies  
Fans  
Processor and heat sink  
Memory modules  
Drive-carrier connections to the SAS/SATA backplane, if applicable  
3
4
5
Ensure that all cables are properly connected.  
Close the system (see "Installing the System Cover" on page 67).  
Run the system board tests in the system diagnostics (see "Running the  
System Diagnostics" on page 163).  
If the tests fail, see "Getting Help" on page 175  
.
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Troubleshooting the System Battery  
Problem  
•
•
•
System message indicates a problem with the battery.  
System Setup program loses system configuration information.  
System date and time do not remain current.  
NOTE: If the system is turned off for long periods of time (for weeks or months), the  
NVRAM may lose its system configuration information. This situation is caused by a  
defective battery.  
Action  
1
Re-enter the time and date through the System Setup program (see  
"Entering the System Setup Program" on page 41).  
2
Turn off the system and disconnect it from the electrical outlet for at least  
one hour.  
3
4
Reconnect the system to the electrical outlet and turn on the system.  
Enter the System Setup program (see "Entering the System Setup  
Program" on page 41).  
If the date and time are not correct in the System Setup program, replace  
the battery (see "System Battery" on page 118).  
If the problem is not resolved by replacing the battery, see "Getting Help"  
on page 175  
.
NOTE: Some software may cause the system time to speed up or slow down. If the  
system seems to operate normally except for the time kept in the System Setup  
program, the problem may be caused by software rather than by a defective  
battery.  
Troubleshooting Redundant Power Supplies  
Problem  
•
•
•
System-status indicators are amber.  
Power-supply fault indicators are amber.  
Front-panel status LCD indicates a problem with the power supplies.  
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Action  
CAUTION: Only trained service technicians are authorized to remove the system  
cover and access any components inside the system. Before performing any  
procedure, see your Product Information Guide for complete information about  
safety precautions, working inside the computer, and protecting against  
electrostatic discharge.  
1
2
3
Run the appropriate online diagnostics test (see "Running the System  
Diagnostics" on page 163).  
Turn off the system and attached peripherals, and disconnect the system  
from the electrical outlet.  
Locate the faulty power supply.  
The power supply's fault indicator is lit (see "Power Indicator Codes" on  
page 17).  
NOTICE: You can hot-plug the redundant power supplies. One power supply must  
be installed for the system to operate. The system is in the redundant mode when  
two power supplies are installed. Remove and install only one power supply at a  
time in a system that is powered on. Operating the system with only one power  
supply installed for extended periods of time can cause the system to overheat.  
4
Ensure that the power supply is properly installed by removing and  
reinstalling it (see "Installing a Redundant Power Supply" on page 75).  
NOTE: After installing a power supply, allow several seconds for the system  
to recognize the power supply and to determine if it is working properly. The  
power indicator turns green to signify that the power supply is functioning  
properly (see "Power Indicator Codes" on page 17).  
5
6
If the problem persists, remove the faulty power supply (see "Removing a  
Redundant Power Supply" on page 73).  
Install a new power supply (see "Installing a Redundant Power Supply" on  
page 75).  
If the problem persists, see "Getting Help" on page 175.  
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Troubleshooting System Cooling Problems  
Problem  
•
Systems management software issues a fan-related error message.  
Action  
Ensure that none of the following conditions exist:  
•
•
•
•
•
System cover, drive blanks, or shrouds are removed.  
Ambient temperature is too high.  
External airflow is obstructed.  
Cables inside the system obstruct airflow.  
An individual cooling fan is removed or has failed (see "Troubleshooting a  
Fan" on page 145).  
Troubleshooting a Fan  
Problem  
•
•
Systems management software issues a fan-related error message.  
Front panel LCD indicates a problem with the fan.  
Action  
CAUTION: Only trained service technicians are authorized to remove the system  
cover and access any components inside the system. Before performing any  
procedure, see your Product Information Guide for complete information about  
safety precautions, working inside the computer, and protecting against  
electrostatic discharge.  
1
2
Run the appropriate diagnostic test (see "Using Dell PowerEdge  
Diagnostics" on page 163).  
Turn off the system and attached peripherals, and disconnect the system  
from the electrical outlet and peripherals.  
3
4
Open the system (see "System Cover" on page 66).  
Locate the faulty fan indicated by the LCD display or diagnostic software.  
For the identification number of each fan, see "Cooling Fans" on page 106.  
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5
6
7
Ensure that the faulty fan's power cable is firmly attached to the fan power  
connector (see "Cooling Fans" on page 106).  
Reconnect the system to its electrical outlet, and turn on the system and  
attached peripherals.  
If the problem is not resolved, install a new fan (see "Cooling Fans" on  
page 106).  
If the replacement fan is working properly, close the system (see "Installing  
the System Cover" on page 67).  
If the replacement fan does not operate, see "Getting Help" on page 175  
.
Troubleshooting System Memory  
Problem  
•
•
•
Faulty memory module.  
Faulty system board.  
Front-panel status LCD indicates a problem with system memory.  
Action  
CAUTION: Only trained service technicians are authorized to remove the system  
cover and access any components inside the system. Before performing any  
procedure, see your Product Information Guide for complete information about  
safety precautions, working inside the computer, and protecting against  
electrostatic discharge.  
1
If the system is operational, run the appropriate online diagnostic test (see  
"Using Dell PowerEdge Diagnostics" on page 163).  
If diagnostics indicates a fault, follow the corrective actions provided by  
the diagnostic program. If the problem is not resolved or if the system is  
not operational, continue to the next step.  
2
3
Turn off the system and attached peripherals, unplug the system from the  
power source and press the power button, and then reconnect the system  
to power.  
Turn on the system and attached peripherals and, as the system boots,  
note the messages on the screen.  
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If an error messages appears indicating a fault with a specific memory  
module, go to step 12.  
If any other system message appears that indicates a nonspecific memory  
problem, continue to the next step.  
4
Enter the System Setup program and check the system memory setting  
(see "Entering the System Setup Program" on page 41).  
If the installed memory does not match the amount of memory shown in  
the System Setup program, proceed to the next step.  
If the memory settings and installed memory indicate no problems, go to  
step 12.  
5
Turn off the system and attached peripherals, and disconnect the system  
from the electrical outlet.  
6
7
Open the system (see "System Cover" on page 66).  
Ensure that the memory banks are populated correctly (see "Memory  
Module Installation Guidelines" on page 110).  
If the memory modules are populated correctly, continue to the next step.  
8
9
Reseat the memory modules in their sockets (see "Installing Memory  
Modules" on page 113).  
Close the system (see "Installing the System Cover" on page 67).  
10 Reconnect the system to its electrical outlet, and turn on the system and  
attached peripherals.  
11 Enter the System Setup program and check the system memory setting  
(see "Entering the System Setup Program" on page 41).  
If the amount of memory installed still does not match the system  
memory setting, proceed to the next step.  
12 Turn off the system and attached peripherals, and disconnect the system  
from its electrical outlet.  
13 Open the system (see "System Cover" on page 66).  
14 If a diagnostic test or error message indicates a specific memory module as  
faulty, swap or replace the module. Otherwise, swap the memory module  
in the first DIMM socket with a module of the same type and capacity that  
is known to be good (see "Installing Memory Modules" on page 113).  
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15 Close the system (see "Installing the System Cover" on page 67).  
16 Reconnect the system to its electrical outlet, and turn on the system and  
attached peripherals.  
17 As the system boots, observe any error message that appears and the  
diagnostic indicators on the front of the system.  
18 If the memory problem is still indicated, repeat step 12 through step 17 for  
each memory module installed.  
If the problem persists, see "Getting Help" on page 175.  
Troubleshooting an Internal USB Memory Key  
Problem  
•
System cannot read data from a USB memory key.  
Action  
CAUTION: Only trained service technicians are authorized to remove the system  
cover and access any components inside the system. Before performing any  
procedure, see your Product Information Guide for complete information about  
safety precautions, working inside the computer, and protecting against  
electrostatic discharge.  
1
2
Enter the System Setup program and ensure that the USB key port is  
enabled (see "Entering the System Setup Program" on page 41).  
Turn off the system and attached peripherals, and disconnect the system  
from the electrical outlet.  
3
4
Open the system (see "System Cover" on page 66).  
Remove the processor airflow shroud (see "Removing the Processor Airflow  
Shroud" on page 70).  
5
6
Reseat the USB key.  
Replace the processor airflow shroud (see "Installing the Processor Airflow  
Shroud" on page 72).  
7
Close the system (see "Installing the System Cover" on page 67).  
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8
9
Reconnect the system to the electrical outlet, and turn on the system and  
attached peripherals.  
If the problem is not resolved, proceed to the next step.  
Repeat step 2, step 3, and step 4.  
10 Insert a different USB key that you know works properly.  
11 Replace the processor airflow shroud (see "Installing the Processor Airflow  
Shroud" on page 72).  
12 Close the system (see "Installing the System Cover" on page 67).  
13 Reconnect the system to the electrical outlet, and turn on the system and  
attached peripherals.  
If the problem is not resolved, see "Getting Help" on page 175.  
Troubleshooting a Diskette Drive  
Problem  
•
Error message indicates a diskette drive problem.  
Action  
CAUTION: Only trained service technicians are authorized to remove the system  
cover and access any components inside the system. Before performing any  
procedure, see your Product Information Guide for complete information about  
safety precautions, working inside the computer, and protecting against  
electrostatic discharge.  
1
Enter the System Setup program and verify that the diskette drive is  
configured correctly (see "Entering the System Setup Program" on  
page 41).  
2
3
Run the appropriate online diagnostic test (see "Using Dell PowerEdge  
Diagnostics" on page 163).  
Turn off the system and attached peripherals, and disconnect the system  
from the electrical outlet.  
4
5
Open the system (see "System Cover" on page 66).  
Remove the processor airflow shroud (see "Removing the Processor Airflow  
Shroud" on page 70).  
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6
Ensure that the diskette drive interface cable is securely connected to the  
diskette drive and the system board.  
7
8
Ensure that a power cable is properly connected to the drive.  
Replace the processor airflow shroud (see "Installing the Processor Airflow  
Shroud" on page 72).  
9
Close the system (see "Installing the System Cover" on page 67).  
10 Reconnect the system to the electrical outlet, and turn on the system and  
attached peripherals.  
11 Run the appropriate online diagnostic test to see whether the diskette  
drive works correctly.  
If the problem persists, continue with the following steps.  
12 Turn off the system and attached peripherals, and disconnect the system  
from its electrical outlet.  
13 Open the system (see "System Cover" on page 66).  
14 Remove the processor airflow shroud (see "Removing the Processor Airflow  
Shroud" on page 70).  
15 Remove all expansion cards installed in the system (see "Removing an  
Expansion Card" on page 93).  
16 Replace the processor airflow shroud (see "Installing the Processor Airflow  
Shroud" on page 72).  
17 Close the system (see "Installing the System Cover" on page 67).  
18 Reconnect the system to the electrical outlet, and turn on the system and  
attached peripherals.  
19 Run the appropriate online diagnostic test to see whether the diskette  
drive works correctly.  
If the tests run successfully, an expansion card may be conflicting with the  
diskette drive logic, or an expansion card may be faulty. Continue to the  
next step.  
If the tests fail, see "Getting Help" on page 175  
.
20 Turn off the system and attached peripherals, and disconnect the system  
from the electrical outlet and peripherals.  
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21 Remove the processor airflow shroud (see "Removing the Processor Airflow  
Shroud" on page 70).  
22 Open the system (see "System Cover" on page 66).  
23 Reinstall one of the expansion cards you removed in step 15 (see  
"Installing an Expansion Card" on page 95).  
24 Replace the processor airflow shroud (see "Installing the Processor Airflow  
Shroud" on page 72).  
25 Close the system (see "Installing the System Cover" on page 67).  
26 Reconnect the system to the electrical outlet, and turn on the system and  
attached peripherals.  
27 Run the appropriate online diagnostic test to see whether the diskette  
drive works correctly.  
28 Repeat step 20 through step 27 until all expansion cards are reinstalled or  
one of the expansion cards causes the tests to fail.  
If the problem is not resolved, see "Getting Help" on page 175  
.
Troubleshooting an Optical Drive  
Problem  
•
•
System cannot read data from a CD or DVD in an optical drive.  
Optical drive indicator does not blink during boot.  
Action  
CAUTION: Only trained service technicians are authorized to remove the system  
cover and access any components inside the system. Before performing any  
procedure, see your Product Information Guide for complete information about  
safety precautions, working inside the computer, and protecting against  
electrostatic discharge.  
1
2
Try using a different CD or DVD that you know works properly.  
Enter the System Setup program and ensure that the optical drive  
controller is enabled (see "Entering the System Setup Program" on  
page 41).  
3
Run the appropriate online diagnostic test (see "Using Dell PowerEdge  
Diagnostics" on page 163).  
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4
Turn off the system and attached peripherals, and disconnect the system  
from the electrical outlet.  
5
6
Open the system (see "System Cover" on page 66).  
Ensure that the interface cable is securely connected to the optical drive  
and to the controller.  
7
8
9
Ensure that the power cable is properly connected to the drive.  
Close the system (see "Installing the System Cover" on page 67).  
Reconnect the system to the electrical outlet, and turn on the system and  
attached peripherals.  
If the problem is not resolved, see "Getting Help" on page 175  
.
Troubleshooting a SCSI Tape Drive  
Problem  
•
•
•
•
Defective tape drive  
Defective tape cartridge  
Missing or corrupted tape-backup software or tape drive device driver  
Defective SCSI controller  
Action  
Remove the tape cartridge you were using when the problem occurred, and  
1
2
3
4
5
replace it with a tape cartridge that you know works.  
Ensure that the SCSI device drivers for the tape drive are installed and are  
configured correctly (see "Installing an Optical or Tape Drive" on page 91).  
Reinstall the tape-backup software as instructed in the tape-backup  
software documentation.  
Ensure that the tape drive’s interface/DC power cable is connected to the  
tape drive and SCSI controller card.  
Verify that the tape drive is configured for a unique SCSI ID number and  
that the tape drive is terminated or not terminated, based on the interface  
cable used to connect the drive.  
See the documentation for the tape drive for instructions on selecting the  
SCSI ID number and enabling or disabling termination.  
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6
7
Run the appropriate online diagnostics tests (see "Using Dell PowerEdge  
Diagnostics" on page 163).  
Turn off the system and attached peripherals, and disconnect the system  
from the electrical outlet.  
CAUTION: Only trained service technicians are authorized to remove the system  
cover and access any components inside the system. Before performing any  
procedure, see your Product Information Guide for complete information about  
safety precautions, working inside the computer, and protecting against  
electrostatic discharge.  
8
9
Open the system (see "System Cover" on page 66).  
Remove the processor airflow shroud (see "Removing the Processor Airflow  
Shroud" on page 70).  
10 Ensure that the SCSI controller card is firmly seated in its connector (see  
"Installing an Expansion Card" on page 95).  
11 Replace the processor airflow shroud (see "Installing the Processor Airflow  
Shroud" on page 72).  
12 Close the system (see "Installing the System Cover" on page 67).  
13 Reconnect the system to the electrical outlet, and turn on the system and  
attached peripherals.  
14 If the problem is not resolved, see the documentation for the tape drive for  
additional troubleshooting instructions.  
15 If you cannot resolve the problem, see "Getting Help" on page 175 for  
information on obtaining technical assistance.  
Troubleshooting a Hard Drive  
If your system has hot-pluggable hard drives in a front-loading hard drive bay  
(when available), see "Troubleshooting a Hot-pluggable Hard Drive" on  
page 155.  
Problem  
•
•
Device driver error.  
One or more hard drives not recognized by the system.  
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Action  
CAUTION: Only trained service technicians are authorized to remove the system  
cover and access any components inside the system. Before performing any  
procedure, see your Product Information Guide for complete information about  
safety precautions, working inside the computer, and protecting against  
electrostatic discharge.  
NOTICE: This troubleshooting procedure can destroy data stored on the hard  
drive. Before you proceed, back up all files on the hard drive.  
1
Run the appropriate online diagnostics test (see "Using Dell PowerEdge  
Diagnostics" on page 163).  
Depending on the results of the diagnostics test, proceed as needed  
through the following steps.  
2
3
If you are experiencing problems with multiple hard drives, skip to step 6.  
For a problem with a single hard drive, continue to the next step.  
If your system has a SAS RAID controller, perform the following steps.  
a
Restart the system and press <Ctrl><R> to enter the host adapter  
configuration utility program.  
See the documentation supplied with the host adapter for information  
about the configuration utility.  
b
c
Ensure that the hard drive has been configured correctly for the RAID.  
Exit the configuration utility and allow the system to boot to the  
operating system.  
4
Ensure that the required device drivers for your SAS controller card or SAS  
RAID controller are installed and are configured correctly. See the  
operating system documentation for more information.  
5
6
Verify that the controller is enabled and the drives appear in the System  
Setup program (see "Entering the System Setup Program" on page 41).  
Check the cable connections inside the system:  
a
Turn off the system, including any attached peripherals, and  
disconnect the system from the electrical outlet.  
b
c
Open the system (see "System Cover" on page 66).  
Remove the processor airflow shroud (see "Removing the Processor  
Airflow Shroud" on page 70).  
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d
Verify that the cable connections between the hard drive(s) and the  
drive controller are correct, whether the connections are to the SATA  
connectors on the system board, a SAS expansion card, or a SAS RAID  
controller (see "Hard Drives" on page 77).  
e
f
Verify that the SAS or SATA cables are securely seated in their  
connectors.  
Replace the processor airflow shroud (see "Installing the Processor  
Airflow Shroud" on page 72).  
g
h
Close the system (see "Installing the System Cover" on page 67).  
Reconnect the system to the electrical outlet, and turn on the system  
and attached peripherals.  
If the problem persists, see "Getting Help" on page 175  
.
Troubleshooting a Hot-pluggable Hard Drive  
Problem  
•
•
Device driver error.  
One or more hard drives not recognized by the system.  
Action  
CAUTION: Only trained service technicians are authorized to remove the system  
cover and access any components inside the system. Before performing any  
procedure, see your Product Information Guide for complete information about  
safety precautions, working inside the computer, and protecting against  
electrostatic discharge.  
NOTICE: This troubleshooting procedure can destroy data stored on the hard  
drive. Before you proceed, back up all files on the hard drive.  
1
Run the appropriate online diagnostics test (see "Using Dell PowerEdge  
Diagnostics" on page 163).  
Depending on the results of the diagnostics test, proceed as needed  
through the following steps.  
2
3
Remove the front bezel (see "Removing the Front Bezel" on page 63).  
If you are experiencing problems with multiple hard drives, skip to step 9.  
For a problem with a single hard drive, continue to the next step.  
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4
5
Turn off your system, reseat the hard drive, and restart the system.  
If your system has a SAS RAID controller, perform the following steps.  
a
Restart the system and press <Ctrl><R> to enter the host adapter  
configuration utility program.  
See the documentation supplied with the host adapter for information  
about the configuration utility.  
b
c
Ensure that the hard drive has been configured correctly for the RAID.  
Exit the configuration utility and allow the system to boot to the  
operating system.  
6
7
Ensure that the required device drivers for your controller are installed and  
are configured correctly. See the operating system documentation for more  
information.  
Verify that the controller is enabled and the drives appear in the System  
Setup program (see "Entering the System Setup Program" on page 41).  
NOTICE: Do not perform the following step if you have a SAS RAID controller.  
8
If you have a non-RAID SAS controller, remove the hard drive and swap its  
drive bay location with another hard drive that is functioning properly.  
If the problem is resolved, reinstall the hard drive in the original bay (see  
"Installing a Hot-Pluggable Hard Drive" on page 78).  
If the hard drive functions properly in the original bay, the drive carrier  
could have intermittent problems. Replace the hard drive carrier (see  
"Getting Help" on page 175).  
If the hard drive functioned properly in another bay but does not function  
in the original bay, the SAS/SATA backplane has a defective connector (see  
"Getting Help" on page 175).  
9
Check the cable connections inside the system:  
a
Turn off the system, including any attached peripherals, and  
disconnect the system from the electrical outlet.  
b
c
Open the system (see "System Cover" on page 66).  
Remove the processor airflow shroud (see "Removing the Processor  
Airflow Shroud" on page 70).  
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d
Verify that the cable connections between the SAS/SATA backplane  
and the SAS controller are correct (see "Installing the SAS Backplane"  
on page 126).  
e
f
Verify that the SAS cables are securely seated in their connectors.  
Verify that the power cable on the SAS/SATA backplane is securely  
seated in the connector.  
g
Install the processor airflow shroud (see "Installing the Processor  
Airflow Shroud" on page 72).  
h
i
Close the system (see "Installing the System Cover" on page 67).  
Reconnect the system to the electrical outlet, and turn on the system  
and attached peripherals.  
If the problem persists, see "Getting Help" on page 175  
.
Troubleshooting a SAS or SAS RAID Controller  
NOTE: When troubleshooting a SAS or SAS RAID controller, also see the  
documentation for your operating system and the controller.  
Problem  
•
•
Error message indicates a problem with the SAS or SAS RAID controller.  
SAS or SAS RAID controller performs incorrectly or not at all.  
Action  
CAUTION: Only trained service technicians are authorized to remove the system  
cover and access any components inside the system. Before performing any  
procedure, see your Product Information Guide for complete information about  
safety precautions, working inside the computer, and protecting against  
electrostatic discharge.  
1
2
Run the appropriate online diagnostic test (see "Using Dell PowerEdge  
Diagnostics" on page 163).  
Enter the System Setup program and ensure that the SAS or SAS RAID  
controller is enabled (see "Entering the System Setup Program" on  
page 41).  
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3
Restart the system and press the applicable key sequence to enter the  
configuration utility program:  
•
•
<Ctrl><C> for a SAS controller  
<Ctrl><R> for a SAS RAID controller  
See the controller's documentation for information about configuration  
settings.  
4
5
Check the configuration settings, make any necessary corrections, and  
restart the system.  
If the problem is not resolved, continue to the next step.  
Turn off the system and attached peripherals, and disconnect the system  
from its electrical outlet and peripherals.  
6
7
Open the system (see "System Cover" on page 66).  
Remove the processor airflow shroud (see "Removing the Processor Airflow  
Shroud" on page 70).  
8
9
Ensure that the controller card is firmly seated into the system board  
connector (see "Installing an Expansion Card" on page 95).  
If you have a SAS RAID controller, ensure that the following RAID  
components are properly installed and connected:  
•
•
Memory module  
Battery  
10 Verify that the cable connections between the hard drives and the SAS  
controller are correct (see "Hard Drives" on page 77).  
Ensure that the cables are firmly connected to the SAS controller and the  
hard drives.  
11 If your system has hot-pluggable hard drives in a front-loading drive bay  
(when available), verify that the cable connections between the SAS/SATA  
backplane and the SAS controller are correct (see "Installing the SAS  
Backplane" on page 126).  
12 Replace the processor airflow shroud (see "Installing the Processor Airflow  
Shroud" on page 72).  
13 Close the system (see "Installing the System Cover" on page 67).  
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14 Reconnect the system to its electrical outlet, and turn on the system and  
attached peripherals. If the problem persists, see "Getting Help" on  
page 175  
.
Troubleshooting Expansion Cards  
NOTE: When troubleshooting an expansion card, see the documentation for your  
operating system and the expansion card.  
Problem  
•
•
Error message indicates a problem with an expansion card.  
Expansion card performs incorrectly or not at all.  
Action  
CAUTION: Only trained service technicians are authorized to remove the system  
cover and access any components inside the system. Before performing any  
procedure, see your Product Information Guide for complete information about  
safety precautions, working inside the computer, and protecting against  
electrostatic discharge.  
1
2
Run the appropriate online diagnostic test for the expansion card which is  
exhibiting issues (see "Using Dell PowerEdge Diagnostics" on page 163).  
Follow any recommended actions provided by the diagnostics. If the  
problem persists, go to the next step.  
Turn off the system and attached peripherals, and disconnect the system  
from the electrical outlet.  
3
4
Open the system (see "System Cover" on page 66).  
Remove the processor airflow shroud (see "Removing the Processor Airflow  
Shroud" on page 70).  
5
6
7
Ensure that each expansion card is firmly seated in its connector (see  
"Installing an Expansion Card" on page 95).  
Replace the processor airflow shroud (see "Installing the Processor Airflow  
Shroud" on page 72).  
Close the system (see "Installing the System Cover" on page 67).  
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8
9
Reconnect the system to the electrical outlet, and turn on the system and  
attached peripherals.  
If the problem persists, go to the next step.  
Turn off the system and attached peripherals, and disconnect the system  
from the electrical outlet.  
10 Open the system (see "System Cover" on page 66).  
11 Remove the processor airflow shroud (see "Removing the Processor Airflow  
Shroud" on page 70).  
12 Remove all expansion cards in the system (see "Removing an Expansion  
Card" on page 93).  
NOTE: If your operating system is running off a disk controller card (such as a SAS  
controller card), do not remove it.  
13 Replace the processor airflow shroud (see "Installing the Processor Airflow  
Shroud" on page 72).  
14 Close the system (see "Installing the System Cover" on page 67).  
15 Reconnect the system to the electrical outlet, and turn on the system and  
attached peripherals.  
16 Run the appropriate online diagnostic test.  
If the tests fail, see "Getting Help" on page 175.  
17 For each expansion card you removed in step 12, perform the following  
steps:  
a
Turn off the system and attached peripherals, and disconnect the  
system from the electrical outlet and peripherals.  
b
c
Open the system (see "System Cover" on page 66).  
Remove the processor airflow shroud (see "Removing the Processor  
Airflow Shroud" on page 70).  
d
e
Reinstall one of the expansion cards.  
Replace the processor airflow shroud (see "Installing the Processor  
Airflow Shroud" on page 72).  
f
Close the system (see "Installing the System Cover" on page 67).  
g
Reconnect the system to the electrical outlet, and turn on the system  
and attached peripherals.  
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h
Run the appropriate online diagnostic test.  
If the tests fail, repeat step 17 for each expansion card until you are  
able to single out the faulty expansion card.  
If the tests fail for all expansion cards, see "Getting Help" on page 175  
.
Troubleshooting the Microprocessor  
Problem  
•
•
Error message indicates a processor problem.  
Front-panel status LCD indicates a problem with the processor or system  
board.  
•
A heat sink is not installed for the processor.  
Action  
CAUTION: Only trained service technicians are authorized to remove the system  
cover and access any components inside the system. Before performing any  
procedure, see your Product Information Guide for complete information about  
safety precautions, working inside the computer, and protecting against  
electrostatic discharge.  
1
2
If possible, run the appropriate online diagnostics test (see "Using Dell  
PowerEdge Diagnostics" on page 163).  
Turn off the system and attached peripherals, and disconnect the system  
from the electrical outlet.  
3
4
Open the system (see "System Cover" on page 66).  
Remove the processor airflow shroud (see "Removing the Processor Airflow  
Shroud" on page 70).  
5
6
Ensure that the processor and heat sink is properly installed (see "Installing  
the Processor" on page 117).  
Install the processor airflow shroud (see "Installing the Processor Airflow  
Shroud" on page 72).  
7
8
Close the system (see "Installing the System Cover" on page 67).  
Reconnect the system to the electrical outlet, and turn on the system and  
attached peripherals.  
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9
If possible, run the appropriate online diagnostic test (see "Running the  
System Diagnostics" on page 163).  
If the tests fail or the problem persists, replace the processor (see "Getting  
Help" on page 175).  
10 If you have replaced the processor and the problem persists, the system  
board is faulty (see "Getting Help" on page 175).  
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Running the System Diagnostics  
If you experience a problem with your system, run the diagnostics before  
calling for technical assistance. The purpose of the diagnostics is to test your  
system's hardware without requiring additional equipment or risking data  
loss. If you are unable to fix the problem yourself, service and support  
personnel can use diagnostics test results to help you solve the problem.  
Using Dell PowerEdge Diagnostics  
To assess a system problem, first use the online Dell™ PowerEdge™  
Diagnostics. Dell PowerEdge Diagnostics is a suite of diagnostic programs, or  
test modules, that include diagnostic tests on chassis and storage components  
such as hard drives, physical memory, communications and printer ports,  
NICs, CMOS, and more. If you are unable to identify the problem using the  
PowerEdge Diagnostics, then use the system diagnostics.  
The files required to run PowerEdge Diagnostics for systems running  
®
®
supported Microsoft Windows and Linux operating systems are available  
at support.dell.com and on the CDs that came with your system. For  
information about using diagnostics, see the Dell PowerEdge Diagnostics  
User's Guide.  
System Diagnostics Features  
The system diagnostics provides a series of menus and options for particular  
device groups or devices. The system diagnostics menus and options allow  
you to:  
•
•
•
•
•
Run tests individually or collectively.  
Control the sequence of tests.  
Repeat tests.  
Display, print, or save test results.  
Temporarily suspend testing if an error is detected or terminate testing  
when a user-defined error limit is reached.  
•
View help messages that briefly describe each test and its parameters.  
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•
•
View status messages that inform you if tests are completed successfully.  
View error messages that inform you of problems encountered during  
testing.  
When to Use the System Diagnostics  
If a major component or device in the system does not operate properly,  
component failure may be indicated. As long as the microprocessor and the  
system's input/output devices (monitor, keyboard, and diskette drive) are  
functioning, you can use the system diagnostics to help identify the problem.  
Running the System Diagnostics  
The system diagnostics is run from the utility partition on your hard drive.  
NOTICE: Use the system diagnostics to test only your system. Using this program  
with other systems may cause invalid results or error messages. In addition, use  
only the program that came with your system (or an updated version of that  
program).  
1
2
As the system boots, press <F10> during POST.  
From the utility partition main menu, select Run System Diagnostics, or  
select Run Memory Diagnostics if you are troubleshooting memory.  
When you start the system diagnostics, a message is displayed stating that the  
diagnostics are initializing. Next, the Diagnostics menu appears. The menu  
allows you to run all or specific diagnostics tests or to exit the system  
diagnostics.  
NOTE: Before you read the rest of this section, start the system diagnostics so that  
you can see the utility on your screen.  
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System Diagnostics Testing Options  
Click the testing option in the Main Menu window. Table 5-1 provides a brief  
explanation of testing options.  
Table 5-1. System Diagnostics Testing Options  
Testing Option  
Function  
Express Test  
Performs a quick check of the system. This option runs device  
tests that do not require user interaction. Use this option to  
quickly identify the source of your problem.  
Extended Test  
Performs a more thorough check of the system. This test can  
take an hour or longer.  
Custom Test  
Information  
Tests a particular device.  
Displays test results.  
Using the Custom Test Options  
When you select Custom Test in the Main Menu window, the Customize  
window appears and allows you to select the device(s) to be tested, select  
specific options for testing, and view the test results.  
Selecting Devices for Testing  
The left side of the Customize window lists devices that can be tested.  
Devices are grouped by device type or by module, depending on the option  
you select. Click the (+) next to a device or module to view its components.  
Click (+) on any component to view the tests that are available. Clicking a  
device, rather than its components, selects all of the components of the  
device for testing.  
NOTE: After you select all the devices and components that you want to test,  
highlight All Devices and then click Run Tests.  
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Selecting Diagnostics Options  
Use the Diagnostics Options area to select how you want to test a device. You  
can set the following options:  
•
•
Non-Interactive Tests Only — When checked, runs only tests that require  
no user intervention.  
Quick Tests Only — When checked, runs only the quick tests on the  
device. Extended tests will not run when you select this option.  
•
•
•
Show Ending Timestamp — When checked, time stamps the test log.  
Test Iterations — Selects the number of times the test is run.  
Log output file pathname — When checked, enables you to specify where  
the test log file is saved.  
Viewing Information and Results  
The tabs in the Customize window provide information about the test and  
the test results. The following tabs are available:  
•
•
•
Results — Displays the test that ran and the result.  
Errors — Displays any errors that occurred during the test.  
Help — Displays information about the currently selected device,  
component, or test.  
•
•
Configuration — Displays basic configuration information about the  
currently selected device.  
Parameters — If applicable, displays parameters that you can set for the  
test.  
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Jumpers and Connectors  
This section provides specific information about the system jumpers and  
describes the connectors on the various boards in the system.  
System Board Connectors  
CAUTION: Only trained service technicians are authorized to remove the system  
cover and access any of the components inside the system. Before performing any  
procedure, see your Product Information Guide for complete information about  
safety precautions, working inside the computer and protecting against  
electrostatic discharge.  
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Figure 6-1. System Board Connectors  
1
2
3
4
5
6
7
8
9
10  
11  
12  
13  
14  
15  
16  
17  
35  
34  
33  
32  
31  
30  
18  
19  
20  
21  
29 28 27 26  
25  
24  
23  
22  
Table 6-1. System Board Connectors  
Item  
Connector  
PCIX_5  
Description  
1
2
3
4
5
PCI-X connector (slot 5)  
PCIe x8 connector (slot 4)  
PCIe x8 connector (slot 3)  
PCIe x4 connector (slot 2)  
PCIE_X8_4  
PCIE_X8_3  
PCIE_X4_2  
PCIE_X4_1  
PCIe x8 connector (slot 1) (reserved for  
RAC card)  
DRAC SLOT  
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Table 6-1. System Board Connectors (continued)  
Item  
Connector  
Description  
6
J3  
USB connectors (USB1, USB2, USB3, and  
USB4)  
7
J4  
NIC connectors (LOM1_UP and LOM2_  
DOWN)  
8
VGA  
Video connector  
9
COM  
Serial connector  
10  
11  
12  
13  
14  
15  
16  
17  
18  
19  
20  
21  
22  
23  
24  
25  
26  
27  
28  
29  
30  
RAC_CONN  
FAN2  
Remote Access Controller (RAC)  
Rear system fan connector  
Memory module connector (slot 1)  
Memory module connector (slot 2)  
Memory module connector (slot 3)  
Memory module connector (slot 4)  
Memory module connector (slot 5)  
Memory module connector (slot 6)  
Diskette drive connector  
DIMM1_A  
DIMM1_B  
DIMM2_A  
DIMM2_B  
DIMM3_A  
DIMM3_B  
FLOPPY  
PWR_CONN  
12V  
Main power connector  
Power connector  
PSU_12C  
CTRL_PNL  
CPU  
Power distribution board connector  
Control panel connector  
Microprocessor connector  
Backplane connector  
BP_12C  
USB_CONN  
SATA_B  
Internal USB connector  
SATA drive connector  
SATA_D  
SATA_F  
SATA drive connector  
SATA drive connector  
FAN1  
Front system fan connector  
Chassis intrusion switch connector  
INTRUSION  
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Table 6-1. System Board Connectors (continued)  
Item  
31  
Connector  
SATA_E  
Description  
SATA drive connector  
SATA drive connector  
SATA drive connector  
SAS hard drive activity LED connector  
System battery  
32  
SATA_C  
33  
SATA_A  
34  
HDD_LED  
BATTERY  
35  
Jumper Settings  
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Table 6-2. System Board Jumper Settings  
Jumper  
Setting  
Description  
NVRAM_CLR  
The configuration settings in NVRAM are  
retained at next system boot.  
Pins 3-5 (default)  
The configuration settings are cleared at the next  
system boot. (If the configuration settings  
become corrupted to the point where the system  
will not boot, install the jumper and boot the  
system. Remove the jumper before restoring the  
configuration information.)  
Pins 1-3  
PWRD_EN  
The password feature is enabled.  
Pins 2-4 (default)  
The password feature is disabled.  
Pins 4-6  
SAS Backplane Board Connectors  
CAUTION: Only trained service technicians are authorized to remove the system  
cover and access any of the components inside the system. Before performing any  
procedure, see your Product Information Guide for complete information about  
safety precautions, working inside the computer and protecting against  
electrostatic discharge.  
The SAS backplane is present in systems that have a front-loading hot-plug  
hard drive bay (when available). Figure 6-2 shows the locations of the SAS  
backplane connectors.  
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Figure 6-2. SAS Backplane Connectors  
3
1
2
4
front  
5
back  
1
3
5
release pin  
2
4
SAS/SATA connector  
power connector  
backplane connector  
SAS/SATA drive connectors (4)  
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Disabling a Forgotten Password  
The password jumper on the system board enables the system password  
features or disables them and clears any password(s) currently in use.  
CAUTION: Only trained service technicians are authorized to remove the system  
cover and access any of the components inside the system. See your Product  
Information Guide for complete information about safety precautions, working  
inside the computer, and protecting against electrostatic discharge.  
1
Turn off the system and attached peripherals, and disconnect the system  
from the electrical outlet.  
2
3
Open the system (see "System Cover" on page 66).  
Move the PWRD_EN jumper to the disabled position.  
See Figure 6-1 to locate the password jumper on the system board.  
4
5
Close the system (see "Installing the System Cover" on page 67).  
Reconnect the system to the electrical outlet, and turn on the system.  
The existing passwords are not disabled (erased) until the system boots  
with the password jumper plug removed. However, before you assign a new  
system and/or setup password, you must install the jumper plug.  
NOTE: If you assign a new system and/or setup password with the jumper  
plug still removed, the system disables the new password(s) the next time it  
boots.  
6
Turn off the system, including any attached peripherals, and disconnect  
the system from the electrical outlet.  
7
8
Open the system (see "System Cover" on page 66).  
Move the PWRD_EN jumper from the disabled position to the enabled  
position.  
9
Close the system, reconnect the system to the electrical outlet, and turn  
on the system.  
10 Assign a new system and/or setup password.  
To assign a new password using the System Setup program, see "Using the  
System Password" on page 53.  
Jumpers and Connectors  
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Getting Help  
Contacting Dell  
For customers in the United States, call 800-WWW-DELL (800-999-3355).  
NOTE: If you do not have an active Internet connection, you can find contact  
information on your purchase invoice, packing slip, bill, or Dell product catalog.  
Dell provides several online and telephone-based support and service options.  
Availability varies by country and product, and some services may not be  
available in your area. To contact Dell for sales, technical support, or  
customer service issues:  
1
2
Visit support.dell.com.  
Verify your country or region in the Choose A Country/Region drop-down  
menu at the bottom of the page.  
3
4
5
Click Contact Us on the left side of the page.  
Select the appropriate service or support link based on your need.  
Choose the method of contacting Dell that is convenient for you.  
Getting Help  
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Glossary  
This section defines or identifies technical terms, abbreviations, and  
acronyms used in your system documents.  
A — Ampere(s).  
AC — Alternating current.  
ACPI — Advanced Configuration and Power Interface. A standard interface for  
enabling the operating system to direct configuration and power management.  
ambient temperature — The temperature of the area or room where the system is  
located.  
ANSI — American National Standards Institute. The primary organization for  
developing technology standards in the U.S.  
application — Software designed to help you perform a specific task or series of tasks.  
Applications run from the operating system.  
ASCII — American Standard Code for Information Interchange.  
asset tag — An individual code assigned to a system, usually by an administrator, for  
security or tracking purposes.  
backup — A copy of a program or data file. As a precaution, back up your system’s  
hard drive on a regular basis. Before making a change to the configuration of your  
system, back up important start-up files from your operating system.  
backup battery — A battery that maintains system configuration, date, and time  
information in a special section of memory when the system is turned off.  
beep code — A diagnostic message in the form of a pattern of beeps from your  
system’s speaker. For example, one beep, followed by a second beep, and then a burst  
of three beeps is beep code 1-1-3.  
BIOS — Basic input/output system. Your system’s BIOS contains programs stored on  
a flash memory chip. The BIOS controls the following:  
• Communications between the processor and peripheral devices  
• Miscellaneous functions, such as system messages  
bit — The smallest unit of information interpreted by your system.  
blade — A module that contains a processor, memory, and a hard drive. The modules  
are mounted into a chassis that includes power supplies and fans.  
BMC — Baseboard management controller.  
Glossary  
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boot routine — A program that clears all memory, initializes devices, and loads the  
operating system when you start your system. Unless the operating system fails to  
respond, you can reboot (also called warm boot) your system by pressing  
<Ctrl><Alt><Del>. Otherwise, you must restart the system by pressing the reset  
button or by turning the system off and then back on.  
bootable diskette — A diskette that is used to start your system if the system will not  
boot from the hard drive.  
BTU — British thermal unit.  
bus — An information pathway between the components of a system. Your system  
contains an expansion bus that allows the processor to communicate with controllers  
for the peripheral devices connected to the system. Your system also contains an  
address bus and a data bus for communications between the processor and RAM.  
C — Celsius.  
cache — A fast storage area that keeps a copy of data or instructions for quick data  
retrieval. When a program makes a request to a disk drive for data that is in the cache,  
the disk-cache utility can retrieve the data from RAM faster than from the disk drive.  
CD — Compact disc. CD drives use optical technology to read data from CDs.  
cm — Centimeter(s).  
cmos — Complementary metal-oxide semiconductor.  
component — As they relate to DMI, components include operating systems,  
computer systems, expansion cards, and peripherals that are compatible with DMI.  
Each component is made up of groups and attributes that are defined as relevant to  
that component.  
COMn — The device names for the serial ports on your system.  
control panel — The part of the system that contains indicators and controls, such as  
the power button and power indicator.  
controller — A chip that controls the transfer of data between the processor and  
memory or between the processor and a peripheral.  
conventional memory — The first 640 KB of RAM. Conventional memory is found in  
®
all systems. Unless they are specially designed, MS-DOS programs are limited to  
running in conventional memory.  
coprocessor — A chip that relieves the system’s processor of specific processing tasks.  
A math coprocessor, for example, handles numeric processing.  
CPU — Central processing unit. See processor.  
DC — Direct current.  
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DDR — Double-data rate. A technology in memory modules that potentially doubles  
the output.  
device driver — A program that allows the operating system or some other program to  
interface correctly with a peripheral. Some device drivers—such as network drivers—  
must be loaded from the config.sys file or as memory-resident programs (usually, from  
the autoexec.bat file). Others must load when you start the program for which they  
were designed.  
DHCP — Dynamic Host Configuration Protocol. A method of automatically  
assigning an IP address to a client system.  
diagnostics — A comprehensive set of tests for your system.  
DIMM — Dual in-line memory module. See also memory module.  
DIN — Deutsche Industrie Norm.  
directory — Directories help keep related files organized on a disk in a hierarchical,  
“inverted tree” structure. Each disk has a “root” directory. Additional directories that  
branch off the root directory are called subdirectories. Subdirectories may contain  
additional directories branching off them.  
DMA — Direct memory access. A DMA channel allows certain types of data transfer  
between RAM and a device to bypass the processor.  
DMI — Desktop Management Interface. DMI enables the management of your  
system’s software and hardware by collecting information about the system’s  
components, such as the operating system, memory, peripherals, expansion cards, and  
asset tag.  
DNS — Domain Name System. A method of translating Internet domain names, such  
as www.dell.com, into IP addresses, such as 143.166.83.200.  
DRAM — Dynamic random-access memory. A system’s RAM is usually made up  
entirely of DRAM chips.  
DVD — Digital versatile disc.  
ECC — Error checking and correction.  
EEPROM — Electronically erasable programmable read-only memory.  
EMC — Electromagnetic compatibility.  
EMI — Electromagnetic interference.  
ERA — Embedded remote access. ERA allows you to perform remote, or "out-of-  
band," server management on your network server using a Remote Access Controller.  
ESD — Electrostatic discharge.  
ESM — Embedded server management.  
Glossary  
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expansion bus — Your system contains an expansion bus that allows the processor to  
communicate with controllers for peripherals, such as NICs.  
expansion card — An add-in card, such as a NIC or SCSI adapter, that plugs into an  
expansion-card connector on the system board. An expansion card adds some  
specialized function to the system by providing an interface between the expansion  
bus and a peripheral.  
expansion-card connector — A connector on the system board or riser board for  
plugging in an expansion card.  
F — Fahrenheit.  
®
FAT — File allocation table. The file system structure used by MS-DOS to organize  
®
®
and keep track of file storage. The Microsoft Windows operating systems can  
optionally use a FAT file system structure.  
flash memory — A type of EEPROM chip that can be reprogrammed from a utility on  
diskette while still installed in a system; most EEPROM chips can only be rewritten  
with special programming equipment.  
format — To prepare a hard drive or diskette for storing files. An unconditional format  
deletes all data stored on the disk.  
FSB — Front-side bus. The FSB is the data path and physical interface between the  
processor and the main memory (RAM).  
ft — Feet.  
FTP — File transfer protocol.  
g — Gram(s).  
G — Gravities.  
Gb — Gigabit(s); 1024 megabits or 1,073,741,824 bits.  
GB — Gigabyte(s); 1024 megabytes or 1,073,741,824 bytes. However, when referring  
to hard-drive capacity, the term is usually rounded to 1,000,000,000 bytes.  
graphics mode — A video mode that can be defined as x horizontal by y vertical pixels  
by z colors.  
group — As it relates to DMI, a group is a data structure that defines common  
information, or attributes, about a manageable component.  
guarding — A type of data redundancy in which a set of physical drives stores data and  
an additional drive stores parity data. See also mirroring, striping, and RAID.  
h — Hexadecimal. A base-16 numbering system, often used in programming to  
identify addresses in the system’s RAM and I/O memory addresses for devices. In text,  
hexadecimal numbers are often followed by h.  
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headless system — A system or device that functions without having a keyboard,  
mouse, or monitor attached. Normally, headless systems are managed over a network  
using an Internet browser.  
host adapter — A host adapter implements communication between the system’s bus  
and the controller for a peripheral device. (Hard-drive controller subsystems include  
integrated host adapter circuitry.) To add a SCSI expansion bus to your system, you  
must install or connect the appropriate host adapter.  
Hz — Hertz.  
I/O — Input/output. A keyboard is an input device, and a monitor is an output device.  
In general, I/O activity can be differentiated from computational activity.  
ID — Identification.  
IDE — Integrated drive electronics. A standard interface between the system board  
and storage devices.  
integrated mirroring — Provides simultaneous physical mirroring of two drives.  
Integrated mirroring functionality is provided by the system’s hardware. See also  
mirroring.  
internal processor cache — An instruction and data cache built into the processor.  
IP — Internet Protocol.  
IPX — Internet package exchange.  
IRQ — Interrupt request. A signal that data is about to be sent to or received by a  
peripheral device travels by an IRQ line to the processor. Each peripheral connection  
must be assigned an IRQ number. Two devices can share the same IRQ assignment,  
but you cannot operate both devices simultaneously.  
jumper — Small blocks on a circuit board with two or more pins emerging from them.  
Plastic plugs containing a wire fit down over the pins. The wire connects the pins and  
creates a circuit, providing a simple and reversible method of changing the circuitry in  
a board.  
K — Kilo-; 1000.  
Kb — Kilobit(s); 1024 bits.  
KB — Kilobyte(s); 1024 bytes.  
Kbps — Kilobit(s) per second.  
KBps — Kilobyte(s) per second.  
key combination — A command requiring you to press multiple keys at the same time  
(for example, <Ctrl><Alt><Del>).  
kg — Kilogram(s); 1000 grams.  
Glossary  
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kHz — Kilohertz.  
KMM — Keyboard/monitor/mouse.  
KVM — Keyboard/video/mouse. KVM refers to a switch that allows selection of the  
system from which the video is displayed and for which the keyboard and mouse are  
used.  
LAN — Local area network. A LAN is usually confined to the same building or a few  
nearby buildings, with all equipment linked by wiring dedicated specifically to the  
LAN.  
lb — Pound(s).  
LCD — Liquid crystal display.  
LED — Light-emitting diode. An electronic device that lights up when a current is  
passed through it.  
®
Linux — An open-source operating system, similar to the UNIX operating system,  
that runs on a variety of hardware systems. Linux is freely available; however, the full  
distribution of Linux along with technical support and training are available for a fee  
®
from vendors such as Red Hat Software.  
local bus — On a system with local-bus expansion capability, certain peripheral  
devices (such as the video adapter circuitry) can be designed to run much faster than  
they would with a traditional expansion bus. See also bus.  
LVD — Low voltage differential.  
m — Meter(s).  
mA — Milliampere(s).  
MAC address — Media Access Control address. Your system’s unique hardware  
number on a network.  
mAh — Milliampere-hour(s).  
Mb — Megabit(s); 1,048,576 bits.  
MB — Megabyte(s); 1,048,576 bytes. However, when referring to hard-drive capacity,  
the term is often rounded to mean 1,000,000 bytes.  
Mbps — Megabits per second.  
MBps — Megabytes per second.  
MBR — Master boot record.  
memory address — A specific location, usually expressed as a hexadecimal number, in  
the system’s RAM.  
memory module — A small circuit board containing DRAM chips that connects to the  
system board.  
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memory — An area in your system that stores basic system data. A system can contain  
several different forms of memory, such as integrated memory (ROM and RAM) and  
add-in memory modules (DIMMs).  
MHz — Megahertz.  
mirroring — A type of data redundancy in which a set of physical drives stores data  
and one or more sets of additional drives stores duplicate copies of the data. Mirroring  
functionality is provided by software. See also guarding, integrated mirroring, striping,  
and RAID.  
mm — Millimeter(s).  
ms — Millisecond(s).  
®
MS-DOS — Microsoft Disk Operating System.  
NAS — Network Attached Storage. NAS is one of the concepts used for implementing  
shared storage on a network. NAS systems have their own operating systems,  
integrated hardware, and software that are optimized to serve specific storage needs.  
NIC — Network interface controller. A device that is installed or integrated in a  
system to allow connection to a network.  
NMI — Nonmaskable interrupt. A device sends an NMI to signal the processor about  
hardware errors.  
ns — Nanosecond(s).  
NTFS — The NT File System option in the Windows 2000 operating system.  
NVRAM — Nonvolatile random-access memory. Memory that does not lose its  
contents when you turn off your system. NVRAM is used for maintaining the date,  
time, and system configuration information.  
parity — Redundant information that is associated with a block of data.  
partition — You can divide a hard drive into multiple physical sections called  
partitions with the fdisk command. Each partition can contain multiple logical drives.  
You must format each logical drive with the format command.  
PCI — Peripheral Component Interconnect. A standard for local-bus  
implementation.  
PDU — Power distribution unit. A power source with multiple power outlets that  
provides electrical power to servers and storage systems in a rack.  
peripheral — An internal or external device, such as a diskette drive or keyboard,  
connected to a system.  
PGA — Pin grid array. A type of processor socket that allows you to remove the  
processor chip.  
Glossary  
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pixel — A single point on a video display. Pixels are arranged in rows and columns to  
create an image. A video resolution, such as 640 x 480, is expressed as the number of  
pixels across by the number of pixels up and down.  
POST — Power-on self-test. Before the operating system loads when you turn on your  
system, the POST tests various system components such as RAM and hard drives.  
processor — The primary computational chip inside the system that controls the  
interpretation and execution of arithmetic and logic functions. Software written for  
one processor must usually be revised to run on another processor. CPU is a synonym  
for processor.  
protected mode — An operating mode that allows operating systems to implement:  
• A memory address space of 16 MB to 4 GB  
• Multitasking  
• Virtual memory, a method for increasing addressable memory by using the hard drive  
The Windows 2000 and UNIX 32-bit operating systems run in protected mode.  
MS-DOS cannot run in protected mode.  
PS/2 — Personal System/2.  
PXE — Preboot eXecution Environment. A way of booting a system via a LAN  
(without a hard drive or bootable diskette).  
RAC — Remote Access Controller.  
RAID — Redundant array of independent disks. A method of providing data  
redundancy. Some common implementations of RAID include RAID 0, RAID 1, RAID  
5, RAID 10, and RAID 50. See also guarding, mirroring, and striping.  
RAM — Random-access memory. The system’s primary temporary storage area for  
program instructions and data. Any information stored in RAM is lost when you turn  
off your system.  
RAS — Remote Access Service. This service allows users running the Windows  
operating system to remotely access a network from their system using a modem.  
readme file — A text file, usually shipped with software or hardware, that contains  
information supplementing or updating the product’s documentation.  
read-only file — A read-only file is one that you are prohibited from editing or  
deleting.  
ROM — Read-only memory. Your system contains some programs essential to its  
operation in ROM code. A ROM chip retains its contents even after you turn off your  
system. Examples of code in ROM include the program that initiates your system’s  
boot routine and the POST.  
ROMB — RAID on motherboard.  
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rpm — Revolutions per minute.  
RTC — Real-time clock.  
SAS — Serial-attached SCSI.  
SATA — Serial Advanced Technology Attachment. A standard interface between the  
system board and storage devices.  
SCSI — Small computer system interface. An I/O bus interface with faster data  
transmission rates than standard ports.  
SDRAM — Synchronous dynamic random-access memory.  
sec — Second(s).  
serial port — An I/O port used most often to connect a modem to your system. You  
can usually identify a serial port on your system by its 9-pin connector.  
service tag — A bar code label on the system used to identify it when you call Dell for  
technical support.  
simple disk volume — The volume of free space on a single dynamic, physical disk.  
SMART — Self-Monitoring Analysis and Reporting Technology. Allows hard drives to  
report errors and failures to the system BIOS and then display an error message on the  
screen.  
SMP — Symmetric multiprocessing. Used to describe a system that has two or more  
processors connected via a high-bandwidth link and managed by an operating system,  
where each processor has equal access to I/O devices.  
SNMP — Simple Network Management Protocol. A standard interface that allows a  
network manager to remotely monitor and manage workstations.  
spanning — Spanning, or concatenating, disk volumes combines unallocated space  
from multiple disks into one logical volume, allowing more efficient use of all the  
space and all drive letters on a multiple-disk system.  
striping — Disk striping writes data across three or more disks in an array, but only  
uses a portion of the space on each disk. The amount of space used by a "stripe" is the  
same on each disk used. A virtual disk may use several stripes on the same set of disks  
in an array. See also guarding, mirroring, and RAID.  
SVGA — Super video graphics array. VGA and SVGA are video standards for video  
adapters with greater resolution and color display capabilities than previous standards.  
system board — As the main circuit board, the system board usually contains most of  
your system’s integral components, such as the processor, RAM, controllers for  
peripherals, and various ROM chips.  
system configuration information — Data stored in memory that tells a system what  
hardware is installed and how the system should be configured for operation.  
Glossary  
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system diskette — See bootable diskette.  
system memory — See RAM.  
System Setup program — A BIOS-based program that allows you to configure your  
system’s hardware and customize the system’s operation by setting features such as  
password protection. Because the System Setup program is stored in NVRAM, any  
settings remain in effect until you change them again.  
system.ini file — A start-up file for the Windows operating system. When you start  
Windows, it consults the system.ini file to determine a variety of options for the  
Windows operating environment. Among other things, the system.ini file records  
which video, mouse, and keyboard drivers are installed for Windows.  
TCP/IP — Transmission Control Protocol/Internet Protocol.  
termination — Some devices (such as the last device at each end of a SCSI cable)  
must be terminated to prevent reflections and spurious signals in the cable. When  
such devices are connected in a series, you may need to enable or disable the  
termination on these devices by changing jumper or switch settings on the devices or  
by changing settings in the configuration software for the devices.  
TOE — TCP/IP offload engine.  
UNIX — Universal Internet Exchange. UNIX, the precursor to Linux, is an operating  
system written in the C programming language.  
uplink port — A port on a network hub or switch used to connect to other hubs or  
switches without requiring a crossover cable.  
UPS — Uninterruptible power supply. A battery-powered unit that automatically  
supplies power to your system in the event of an electrical failure.  
USB — Universal Serial Bus. A USB connector provides a single connection point for  
multiple USB-compliant devices, such as mice and keyboards. USB devices can be  
connected and disconnected while the system is running.  
utility — A program used to manage system resources—memory, disk drives, or  
printers, for example.  
UTP — Unshielded twisted pair. A type of wiring used to connect systems in a  
business or home to a telephone line.  
V — Volt(s).  
VAC — Volt(s) alternating current.  
VDC — Volt(s) direct current.  
VGA — Video graphics array. VGA and SVGA are video standards for video adapters  
with greater resolution and color display capabilities than previous standards.  
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video adapter — The logical circuitry that provides (in combination with the monitor)  
your system’s video capabilities. A video adapter may be integrated into the system  
board or may be an expansion card that plugs into an expansion slot.  
video driver — A program that allows graphics-mode application programs and  
operating systems to display at a chosen resolution with the desired number of colors.  
Video drivers may need to match the video adapter installed in the system.  
video memory — Most VGA and SVGA video adapters include memory chips in  
addition to your system’s RAM. The amount of video memory installed primarily  
influences the number of colors that a program can display (with the appropriate video  
drivers and monitor capabilities).  
video resolution — Video resolution (800 x 600, for example) is expressed as the  
number of pixels across by the number of pixels up and down. To display a program at  
a specific graphics resolution, you must install the appropriate video drivers and your  
monitor must support the resolution.  
W — Watt(s).  
WH — Watt-hour(s).  
win.ini file — A start-up file for the Windows operating system. When you start  
Windows, it consults the win.ini file to determine a variety of options for the  
Windows operating environment. The win.ini file also usually includes sections that  
contain optional settings for Windows application programs that are installed on the  
hard drive.  
Windows 2000 — An integrated and complete Microsoft Windows operating system  
that does not require MS-DOS and that provides advanced operating system  
performance, improved ease of use, enhanced workgroup functionality, and simplified  
file management and browsing.  
Windows Powered — A Windows operating system designed for use on NAS systems.  
For NAS systems, the Windows Powered operating system is dedicated to file service  
for network clients.  
®
Windows Server 2003 — A set of Microsoft software technologies that enable  
software integration through the use of XML Web services. XML Web services are  
small reusable applications written in XML that allow data to be communicated  
between otherwise unconnected sources.  
XML — Extensible Markup Language. XML is a way to create common information  
formats and to share both the format and the data on the World Wide Web, intranets,  
and elsewhere.  
ZIF — Zero insertion force.  
Glossary  
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Index  
Numerics  
C
5.25-inch drive  
installing, 91  
removing, 88  
CD/DVD drive  
installing, 91  
removing, 88  
troubleshooting, 151  
chassis intrusion switch  
installing, 121  
A
removing, 120  
alert messages, 40  
checking equipment, 134  
closing the system, 67  
B
connecting external devices, 16  
baseboard management  
controller  
connectors  
back-panel, 16  
front-panel, 13  
NIC, 16  
See BMC.  
battery (RAID)  
installing, 99  
serial port, 16  
USB, 13, 16  
video, 16  
battery (system)  
replacing, 118  
troubleshooting, 143  
contacting Dell, 175  
bezel (front drive)  
insert, 65  
control panel assembly  
installing, 128  
removing, 63  
removing, 126  
BMC  
cooling fans  
configuring, 57  
installing expansion card fan, 107  
installing system fan, 109  
removing expansion card fan, 106  
removing system fan, 108  
troubleshooting, 145  
boot device  
configuring, 84  
Index  
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D
F
damaged systems  
features  
troubleshooting, 142  
back-panel, 16  
front-panel, 13  
Dell  
contacting, 175  
diagnostics  
G
advanced testing options, 165  
testing options, 165  
when to use, 164  
guidelines  
installing memory, 110  
diagnostics messages, 40  
DIMMs  
H
See memory modules.  
hard drive  
diskette drive  
installing, 86  
configuring the boot device, 84  
installing, 84  
removing, 84  
troubleshooting, 153  
troubleshooting, 149  
hard drives (cabled)  
installing, 82  
drive insert (bezel)  
installing, 66  
removing, 80  
removing, 65  
hard drives (hot-pluggable)  
installing, 78  
DVD drive. See CD/DVD drive.  
removing, 77  
E
error messages, 41  
I
expansion cards, 93  
installing, 95  
indicators  
back-panel, 16  
front-panel, 13  
NIC, 18  
removing, 93  
troubleshooting, 159  
power, 17  
external devices  
connecting, 16  
190  
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installing  
M
CD/DVD drive, 91  
chassis intrusion switch, 121  
control panel assembly, 128  
diskette drive, 86  
memory  
troubleshooting, 146  
memory key connector  
(USB), 104  
expansion card fan, 107  
expansion cards, 95  
hard drive, 84  
memory modules (DIMMs)  
configuring, 110  
hard drive (cabled), 82  
hard drive (hot-pluggable), 78  
memory modules, 113  
power supply, 77  
installing, 113  
removing, 111  
messages  
alert, 40  
power supply distribution  
module, 123  
diagnostics, 40  
error messages, 41  
status LCD, 19  
system, 30  
processor, 117  
RAC card, 103  
RAID battery, 99, 101  
SAS controller card, 97  
system board, 130  
system fan, 109  
warning, 39  
microprocessor  
See processor.  
tape drive, 91  
mouse  
USB memory key, 104  
troubleshooting, 135  
J
N
jumpers, 167, 170  
NIC  
connectors, 16  
indicators, 18  
troubleshooting, 140  
K
keyboard  
troubleshooting, 135  
O
opening the system, 66  
Index  
191  
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removing  
P
5.25-inch drive, 88  
CD/DVD drive, 88  
chassis intrusion switch, 120  
control panel assembly, 126  
diskette drive, 84  
password  
disabling, 173  
setup, 56  
system, 53  
POST  
expansion card fan, 106  
expansion cards, 93  
front drive bezel, 63  
hard drive (cabled), 80  
hard drives (hot-pluggable), 77  
memory, 111  
accessing system features, 12  
power indicators, 17  
power supplies  
indicators, 17  
installing, 77  
power supply, 73, 75  
power supply distribution  
module, 122  
removing, 73, 75  
troubleshooting, 143  
power supply distribution  
module  
processor, 114  
RAC card, 101  
installing, 123  
RAID battery, 99  
removing, 122  
SAS controller card, 96  
system board, 128  
system fan, 108  
processor  
installing, 117  
removing, 114  
troubleshooting, 161  
upgrades, 114  
tape drive, 88  
replacing  
diskette drive, 86  
power supply, 75  
system battery, 118  
system board, 130  
R
RAC card  
installing, 103  
removing, 101  
S
RAID battery  
installing, 101  
removing, 99  
safety, 133  
SAS controller card  
installing, 97  
recommended tools, 60  
removing, 96  
troubleshooting, 157  
192  
Index  
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SAS hard drive. See hard drive.  
SATA hard drive. See hard drive.  
securing your system, 50, 54  
serial port connector, 16  
T
tape drive  
installing, 91  
removing, 88  
troubleshooting, 152  
setup password, 56  
telephone numbers, 175  
TPM security, 50  
startup  
accessing system features, 12  
troubleshooting  
CD/DVD drive, 151  
cooling fans, 145  
damaged system, 142  
diskette drive, 149  
expansion cards, 159  
external connections, 134  
hard drive, 153  
support  
contacting Dell, 175  
system  
closing, 67  
opening, 66  
system board  
installing, 130  
jumpers, 167, 170  
removing, 128  
internal USB memory key, 148  
keyboard, 135  
memory, 146  
system cooling  
mouse, 135  
troubleshooting, 145  
NIC, 140  
system features  
accessing, 12  
power supplies, 143  
processor, 161  
system messages, 30  
system password, 53  
SAS controller card, 157  
start-up routine, 133  
system battery, 143  
system cooling, 145  
tape drive, 152  
system setup program  
CPU options, 46  
entering, 41  
USB device, 138  
video, 134  
integrated devices options, 48  
keystroke, 41  
wet system, 141  
memory options, 45  
serial communications  
options, 49  
system security options, 50  
Index  
193  
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U
upgrades  
processor, 114  
USB  
internal connector for memory  
key, 104  
USB device  
connectors (back panel), 16  
connectors (front panel), 13  
troubleshooting, 138  
USB memory key  
troubleshooting, 148  
V
video  
connector, 16  
troubleshooting, 134  
W
warning messages, 39  
warranty, 11  
wet system  
troubleshooting, 141  
194  
Index  
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