Connect Tech Network Card CANpro 104 Plus User Manual

USER MANUAL  
CANpro/104-Plus Opto  
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CANpro/104-Plus Opto User Manual  
Table of Contents  
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CANpro/104-Plus Opto User Manual  
Introduction  
CANpro/104-Plus Opto combines the power of two independent NXP SJA1000 CAN controllers with 3kV  
optical isolation to provide maximum protection for industrial control applications exposed to harsh  
conditions. Based on the PCI bus and a PCI-104 form factor, CANpro/104-Plus Opto frees up valuable I/O  
space for greater flexibility in your embedded system.  
Features  
Two independent, industry standard NXP SJA1000 CAN controllers (2.0B compliant)  
PCI-104 2.2 compliant  
16MHz SJA1000 input clock  
32MHz local bus clock  
Fail-safe power-up/power-down using on-board impendence transceivers to maximize nodes on the bus  
and ensure glitch-free operation.  
Supports up to 1.0 Mbps operation and over 120 nodes on the bus  
3kV optical isolation for each port from the host system  
Output slew rate limiting for lower radiated emissions  
Memory mapped addressing to save valuable I/O space (no jumpers required)  
Decoded address range is configurable for BasicCAN and PeliCAN modes  
Two ten pin right angled headers as standard I/O connectors (DB-9 option available)  
GPIO: 8-bit 3.3V I/O header  
Operating temperature range of -40°C to 85°C  
+5V DC 500mA (max.) power output  
RoHS compliant  
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CANpro/104-Plus Opto User Manual  
CANpro/104-Plus Opto Diagrams  
Figure 1 illustrates the location of each component on the CANpro/104-Plus Opto.  
Figure 1: CANpro/104-Plus Opto Block Diagram  
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CANpro/104-Plus Opto User Manual  
Figure 2: CANpro/104-Plus Opto Board Diagram  
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CANpro/104-Plus Opto User Manual  
Hardware Installation  
Before You Begin  
Before you begin, take a minute to ensure that your package includes the required components that should  
have shipped with your CANpro/104-Plus Opto.  
One CANpro/104-Plus Opto CAN controller board  
One CD containing documentation  
If anything is missing, contact Connect Tech or your reseller. Also, visit the Download Zone of the Support  
Center on the Connect Tech website for the latest product manuals, installation guides, diagnostic utilities and  
device driver software.  
Installing the CANpro/104-Plus Opto Into Your System  
Turn off the power to your embedded computer and open any enclosures needed to access the PC/104-  
Plus or PCI-104 expansion connectors.  
Carefully insert the board into the PC/104-Plus or PCI-104 connector.  
Set the ID rotary switch accordingly (see Table 1).  
Set the correct on-board jumpers for each CAN port (J1 J6) (see pages 9-10 for more details).  
Power on your embedded computer and install the appropriate drivers for your operating system.  
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CANpro/104-Plus Opto User Manual  
PCI Interrupt, Clock and ID Selection  
The following PCI signals, (INTA#, INTB# INTC# INTD#), (CLK0, CLK1,  
CLK2, CLK3), (IDSEL0, IDSEL1, IDSEL2, IDSEL3), are selected by using the  
Rotary Switch on the CANpro/104-Plus Opto board (RSW1). Selections need to  
match the stack location of the CANpro/104-Plus Opto in your PC/104-Plus  
stack. See Table 1 below for more details.  
Rotary Switch Location  
Table 1: Rotary Selection  
Stack Location  
Rotary Setting  
PCI INT#  
PCI CLK  
PCI IDSEL  
0 or 4  
INTA#  
CLK0  
IDSEL0  
IDSEL1  
IDSEL2  
IDSEL3  
1 or 5  
2 or 6  
3 or 7  
INTB#  
INTC#  
INTD#  
CLK1  
CLK2  
CLK3  
Please visit http://www.pc104.org/pc104_plus_specs.php to request the full PC/104-Plus specification for  
more details on signals.  
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On-Board Jumper Configuration  
Figure 3: CAN Ports and Jumper Locations  
120 Ohm Termination Jumpers  
Jumpers J1 and J4 will enable a 120 Ohm termination resistor across the CAN-H and CAN-L lines.  
Termination is always recommended for improved signal integrity, especially for long transmission lines.  
Termination requirements should be evaluated on a case by case basis. Typically both ends of a CAN bus are  
terminated, but termination is not enabled on cards that sit in the middle of the bus. See Figure 4 and Figure 5  
for examples that indicate when to use this jumper selection.  
Figure 4: Example CANpro/104-Plus Opto at the end of a CAN bus  
NOTE:  
The 120 Ohm termination jumper must be installed in this  
situation.  
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Figure 5: Example CANpro/104-Plus Opto in the middle of the CAN bus  
NOTE:  
The 120 Ohm termination jumper does not need to be installed  
in this situation.  
Slew Rate Control Jumpers  
Installing a jumper on J2 or J5 (see Figure 3) will disable slew rate limiting for the associated CAN port. Slew  
rate limiting will reduce the emitted switching noise that is sent out onto the CAN bus lines and radiated from  
those lines. Switching noise may cause EMI/EMC incompatibilities depending on the cabling used to support  
the system. The use of slew rate limiting may aid in a system that is nearing the maximum limit of emissions.  
Properly shielded cabling will also dramatically reduce emissions. Slew rate limiting may only be used on  
busses operating at slower baud rates. With the jumper installed, full 1Mbps operation is possible.  
DB-9 Frame Ground Connect  
CANpro/104-Plus Opto models that have DB-9 connectors, will allow you optionally enable the Frame  
Ground to be tied to ports isolated ground plane with J3 and J6.  
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Connector Pinouts  
Table 2: DB-9 Cable Connector Pinouts  
Pin No.  
Signal  
1
2
3
4
5
6
7
8
9
+5V  
CAN-L  
CAN GND (isolated or non)  
N/C  
N/C  
CAN GND (isolated or non)  
CAN-H  
N/C  
+5V  
Male DB-9 Connector  
1
5
9
6
Boards that are populated with right angled 2x5 0.100” headers will include a cable (CAG104) that will  
break out from the on-board 2x5 header to a DB-9 connector.  
Table 3: 10-pin Header Pinouts  
Pin No.  
Signal  
1
2
+5V  
CAN-GND (isolated or non)  
3
CAN-L  
4
CANH  
5
CAN-GND (isolated or non)  
6
7
8
9
NC  
NC  
+5V  
NC  
NC  
10  
2
1
4
8
7
10  
6
10-pin header  
5
3
9
Printed circuit board  
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CANpro/104-Plus Opto User Manual  
Software Configuration  
The information provided below is intended for advanced users and developers that wish to create their own  
custom drivers. Typical CANpro/104-Plus Opto users will used the driver provided by Connect Tech.  
PCI Properties of CANpro/104-Plus Opto  
The CANpro/104-Plus Opto card will appear in your system with the following PCI information:  
Vender ID:  
Device ID:  
SubVender ID:  
0x10b5  
0x9030  
0x12c4  
SubVender Device ID: 0x900  
CAN Controller Address Space  
CAN controllers are mapped on the PLX 9030 PCI Base Address 2 (BAR2) to Local Address Space 0. This  
address space is re-mapped to a local offset of 0x00. Each CAN controller is allotted 256 bytes of address  
space. CAN controller #1 has a local address range of 0x000 - 0x0FF, while CAN controller #2 has a local  
address range 0x100 0x1FF. See below for the full address/register allocation details in both BasicCAN and  
PeliCAN modes.  
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Table 4: CAN Controller #1 (BasicCAN)  
OPERATING MODE  
RESET MODE  
READ  
CR  
WRITE  
CR  
READ  
CR  
WRITE  
CR  
0x000  
0x001  
0x002  
0x003  
0x004  
0x005  
0x006  
0x007  
0x008  
0x009  
0x00A  
0x00B  
0x00C  
0x00D  
0x00E  
0x00F  
0x010  
0x011  
0x012  
0x013  
0x014  
0x015  
0x016  
0x017  
0x018  
0x019  
0x01A  
0x01B  
0x01C  
0x01D  
0x01E  
0x01F  
...  
CMR  
CMR  
SR  
IR  
SR  
IR  
AC  
AM  
BTR0  
BTR1  
OC  
AC  
AM  
BTR0  
BTR1  
OC  
TEST  
TEST  
TEST  
TEST  
TX Buffer Identifier Byte 1 TX Buffer Identifier Byte 1  
TX Buffer Identifier Byte 2 TX Buffer Identifier Byte 1  
TX Buffer Data Byte 1  
TX Buffer Data Byte 2  
TX Buffer Data Byte 3  
TX Buffer Data Byte 4  
TX Buffer Data Byte 5  
TX Buffer Data Byte 6  
TX Buffer Data Byte 7  
TX Buffer Data Byte 8  
TX Buffer Data Byte 1  
TX Buffer Data Byte 2  
TX Buffer Data Byte 3  
TX Buffer Data Byte 4  
TX Buffer Data Byte 5  
TX Buffer Data Byte 6  
TX Buffer Data Byte 7  
TX Buffer Data Byte 8  
RX Buffer Identifier Byte 1 RX Buffer Identifier Byte 1 RX Buffer Identifier Byte 1 RX Buffer Identifier Byte 1  
RX Buffer Identifier Byte 2 RX Buffer Identifier Byte 2 RX Buffer Identifier Byte 2 RX Buffer Identifier Byte 2  
RX Buffer Data Byte 1  
RX Buffer Data Byte 2  
RX Buffer Data Byte 3  
RX Buffer Data Byte 4  
RX Buffer Data Byte 5  
RX Buffer Data Byte 6  
RX Buffer Data Byte 7  
RX Buffer Data Byte 8  
RX Buffer Data Byte 1  
RX Buffer Data Byte 2  
RX Buffer Data Byte 3  
RX Buffer Data Byte 4  
RX Buffer Data Byte 5  
RX Buffer Data Byte 6  
RX Buffer Data Byte 7  
RX Buffer Data Byte 8  
RX Buffer Data Byte 1  
RX Buffer Data Byte 2  
RX Buffer Data Byte 3  
RX Buffer Data Byte 4  
RX Buffer Data Byte 5  
RX Buffer Data Byte 6  
RX Buffer Data Byte 7  
RX Buffer Data Byte 8  
RX Buffer Data Byte 1  
RX Buffer Data Byte 2  
RX Buffer Data Byte 3  
RX Buffer Data Byte 4  
RX Buffer Data Byte 5  
RX Buffer Data Byte 6  
RX Buffer Data Byte 7  
RX Buffer Data Byte 8  
CDR  
CDR  
CDR  
CDR  
0x0FF  
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Table 5: CAN Controller #2 (BasicCAN)  
OPERATING MODE  
RESET MODE  
READ  
CR  
WRITE  
CR  
READ  
CR  
WRITE  
CR  
0x100  
0x101  
0x102  
0x103  
0x104  
0x105  
0x106  
0x107  
0x108  
0x109  
0x10A  
0x10B  
0x10C  
0x10D  
0x10E  
0x10F  
0x110  
0x111  
0x112  
0x113  
0x114  
0x115  
0x116  
0x117  
0x118  
0x119  
0x11A  
0x11B  
0x11C  
0x11D  
0x11E  
0x11F  
...  
CMR  
CMR  
SR  
IR  
SR  
IR  
AC  
AM  
BTR0  
BTR1  
OC  
AC  
AM  
BTR0  
BTR1  
OC  
TEST  
TEST  
TEST  
TEST  
TX Buffer Identifier Byte 1 TX Buffer Identifier Byte 1  
TX Buffer Identifier Byte 2 TX Buffer Identifier Byte 1  
TX Buffer Data Byte 1  
TX Buffer Data Byte 2  
TX Buffer Data Byte 3  
TX Buffer Data Byte 4  
TX Buffer Data Byte 5  
TX Buffer Data Byte 6  
TX Buffer Data Byte 7  
TX Buffer Data Byte 8  
TX Buffer Data Byte 1  
TX Buffer Data Byte 2  
TX Buffer Data Byte 3  
TX Buffer Data Byte 4  
TX Buffer Data Byte 5  
TX Buffer Data Byte 6  
TX Buffer Data Byte 7  
TX Buffer Data Byte 8  
RX Buffer Identifier Byte 1 RX Buffer Identifier Byte 1 RX Buffer Identifier Byte 1 RX Buffer Identifier Byte 1  
RX Buffer Identifier Byte 2 RX Buffer Identifier Byte 2 RX Buffer Identifier Byte 2 RX Buffer Identifier Byte 2  
RX Buffer Data Byte 1  
RX Buffer Data Byte 2  
RX Buffer Data Byte 3  
RX Buffer Data Byte 4  
RX Buffer Data Byte 5  
RX Buffer Data Byte 6  
RX Buffer Data Byte 7  
RX Buffer Data Byte 8  
RX Buffer Data Byte 1  
RX Buffer Data Byte 2  
RX Buffer Data Byte 3  
RX Buffer Data Byte 4  
RX Buffer Data Byte 5  
RX Buffer Data Byte 6  
RX Buffer Data Byte 7  
RX Buffer Data Byte 8  
RX Buffer Data Byte 1  
RX Buffer Data Byte 2  
RX Buffer Data Byte 3  
RX Buffer Data Byte 4  
RX Buffer Data Byte 5  
RX Buffer Data Byte 6  
RX Buffer Data Byte 7  
RX Buffer Data Byte 8  
RX Buffer Data Byte 1  
RX Buffer Data Byte 2  
RX Buffer Data Byte 3  
RX Buffer Data Byte 4  
RX Buffer Data Byte 5  
RX Buffer Data Byte 6  
RX Buffer Data Byte 7  
RX Buffer Data Byte 8  
CDR  
CDR  
CDR  
CDR  
0x1FF  
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Table 6: CAN Controller #1 (PeliCAN)  
Local  
Address  
0x000  
0x001  
0x002  
0x003  
0x004  
0x005  
0x006  
0x007  
0x008  
0x009  
0x00A  
0x00B  
0x00C  
0x00D  
0x00E  
0x00F  
0x010  
0x011  
0x012  
0x013  
0x014  
0x015  
0x016  
0x017  
0x018  
0x019  
0x01A  
0x01B  
0x01C  
0x01D  
0x01E  
0x01F  
0x020  
0x021  
0x022  
0x023  
...  
OPERATING MODE  
RESET MODE  
READ  
MOD  
WRITE  
MOD  
CMR  
READ  
MOD  
WRITE  
MOD  
CMR  
SR  
IR  
IER  
SR  
IR  
IER  
IER  
IER  
AM  
BTR0  
BTR1  
OC  
AM  
BTR0  
BTR1  
OC  
BTR0  
BTR1  
OC  
TEST  
TEST  
TEST  
TEST  
ALC  
ECC  
EWLR  
RXERR  
TXERR  
ALC  
ECC  
EWLR  
RXERR  
TXERR  
ACR0  
ACR1  
ACR2  
ACR3  
AMR0  
AMR1  
AMR2  
AMR3  
EWLR  
RXERR  
TXERR  
RX Frame Info - SFF  
RX Frame Info - EFF  
TX Frame Info - SFF  
TX Frame Info - EFF  
RX Buffer Identifier Byte 1 RX Buffer Identifier Byte 1 TX Buffer Identifier Byte 1 TX Buffer Identifier Byte 1  
RX Buffer Identifier Byte 2 RX Buffer Identifier Byte 2 TX Buffer Identifier Byte 2 TX Buffer Identifier Byte 2  
ACR1  
ACR2  
ACR3  
AMR0  
AMR1  
AMR2  
AMR3  
RX Buffer Data Byte 1  
RX Buffer Data Byte 2  
RX Buffer Data Byte 3  
RX Buffer Data Byte 4  
RX Buffer Data Byte 5  
RX Buffer Data Byte 6  
RX Buffer Data Byte 7  
RX Buffer Data Byte 8  
RX Buffer Identifier Byte 3  
RX Buffer Identifier Byte 4  
RX Buffer Data Byte 1  
RX Buffer Data Byte 2  
RX Buffer Data Byte 3  
RX Buffer Data Byte 4  
RX Buffer Data Byte 5  
RX Buffer Data Byte 6  
RX Buffer Data Byte 7  
RX Buffer Data Byte 8  
TX Buffer Data Byte 1  
TX Buffer Data Byte 2  
TX Buffer Data Byte 3  
TX Buffer Data Byte 4  
TX Buffer Data Byte 5  
TX Buffer Data Byte 6  
TX Buffer Data Byte 7  
TX Buffer Data Byte 8  
TX Buffer Identifier Byte 3  
TX Buffer Identifier Byte 4  
TX Buffer Data Byte 1  
TX Buffer Data Byte 2  
TX Buffer Data Byte 3  
TX Buffer Data Byte 4  
TX Buffer Data Byte 5  
TX Buffer Data Byte 6  
TX Buffer Data Byte 7  
TX Buffer Data Byte 8  
RX Message Counter  
RX Buffer Start Address  
CDR  
RX Message Counter  
RX Buffer Start Address  
CDR  
RX Buffer Start Address  
CDR  
CDR  
Internal RAM Address 0  
Internal RAM Address 1  
Internal RAM Address 2  
Internal RAM Address 3  
...  
Internal RAM Address 77  
Internal RAM Address 78  
Internal RAM Address 79  
Internal RAM Address 0  
Internal RAM Address 1  
Internal RAM Address 2  
Internal RAM Address 3  
...  
Internal RAM Address 0  
Internal RAM Address 1  
Internal RAM Address 2  
Internal RAM Address 3  
...  
...  
...  
0x06D  
0x06E  
0x06F  
0x070  
0x071  
...  
Internal RAM Address 77 Internal RAM Address 77  
Internal RAM Address 78 Internal RAM Address 78  
Internal RAM Address 79 Internal RAM Address 79  
...  
...  
...  
0x0FF  
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Table 7: CAN Controller #2 (PeliCAN)  
Local  
Address  
0x100  
0x101  
0x102  
0x103  
0x104  
0x105  
0x106  
0x107  
0x108  
0x109  
0x10A  
0x10B  
0x10C  
0x10D  
0x10E  
0x10F  
0x110  
0x111  
0x112  
0x113  
0x114  
0x115  
0x116  
0x117  
0x118  
0x119  
0x11A  
0x11B  
0x11C  
0x11D  
0x11E  
0x11F  
0x120  
0x121  
0x122  
0x123  
...  
OPERATING MODE  
RESET MODE  
READ  
MOD  
WRITE  
MOD  
CMR  
READ  
MOD  
WRITE  
MOD  
CMR  
SR  
IR  
IER  
SR  
IR  
IER  
IER  
IER  
AM  
BTR0  
BTR1  
OC  
AM  
BTR0  
BTR1  
OC  
BTR0  
BTR1  
OC  
TEST  
TEST  
TEST  
TEST  
ALC  
ECC  
EWLR  
RXERR  
TXERR  
ALC  
ECC  
EWLR  
RXERR  
TXERR  
ACR0  
ACR1  
ACR2  
ACR3  
AMR0  
AMR1  
AMR2  
AMR3  
EWLR  
RXERR  
TXERR  
RX Frame Info - SFF  
RX Frame Info - EFF  
TX Frame Info - SFF  
TX Frame Info - EFF  
RX Buffer Identifier Byte 1 RX Buffer Identifier Byte 1 TX Buffer Identifier Byte 1 TX Buffer Identifier Byte 1  
RX Buffer Identifier Byte 2 RX Buffer Identifier Byte 2 TX Buffer Identifier Byte 2 TX Buffer Identifier Byte 2  
ACR1  
ACR2  
ACR3  
AMR0  
AMR1  
AMR2  
AMR3  
RX Buffer Data Byte 1  
RX Buffer Data Byte 2  
RX Buffer Data Byte 3  
RX Buffer Data Byte 4  
RX Buffer Data Byte 5  
RX Buffer Data Byte 6  
RX Buffer Data Byte 7  
RX Buffer Data Byte 8  
RX Buffer Identifier Byte 3  
RX Buffer Identifier Byte 4  
RX Buffer Data Byte 1  
RX Buffer Data Byte 2  
RX Buffer Data Byte 3  
RX Buffer Data Byte 4  
RX Buffer Data Byte 5  
RX Buffer Data Byte 6  
RX Buffer Data Byte 7  
RX Buffer Data Byte 8  
TX Buffer Data Byte 1  
TX Buffer Data Byte 2  
TX Buffer Data Byte 3  
TX Buffer Data Byte 4  
TX Buffer Data Byte 5  
TX Buffer Data Byte 6  
TX Buffer Data Byte 7  
TX Buffer Data Byte 8  
TX Buffer Identifier Byte 3  
TX Buffer Identifier Byte 4  
TX Buffer Data Byte 1  
TX Buffer Data Byte 2  
TX Buffer Data Byte 3  
TX Buffer Data Byte 4  
TX Buffer Data Byte 5  
TX Buffer Data Byte 6  
TX Buffer Data Byte 7  
TX Buffer Data Byte 8  
RX Message Counter  
RX Buffer Start Address  
CDR  
RX Message Counter  
RX Buffer Start Address  
CDR  
RX Buffer Start Address  
CDR  
CDR  
Internal RAM Address 0  
Internal RAM Address 1  
Internal RAM Address 2  
Internal RAM Address 3  
...  
Internal RAM Address 77  
Internal RAM Address 78  
Internal RAM Address 79  
Internal RAM Address 0  
Internal RAM Address 1  
Internal RAM Address 2  
Internal RAM Address 3  
...  
Internal RAM Address 0  
Internal RAM Address 1  
Internal RAM Address 2  
Internal RAM Address 3  
...  
...  
...  
0x16D  
0x16E  
0x16F  
0x170  
0x171  
...  
Internal RAM Address 77 Internal RAM Address 77  
Internal RAM Address 78 Internal RAM Address 78  
Internal RAM Address 79 Internal RAM Address 79  
...  
...  
...  
0x1FF  
17  
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CAN Controller Interrupts  
Each CAN controller is tied to a local interrupt on the PLX9030 which is then forwarded to a single interrupt  
on the PCI bus. Access to the PLX9030 interrupt control/status register can be done by accessing the  
INTCSR register at offset 4Ch from the PCI base address of the CANpro/104-Plus Opto.  
This diagram is taken from the PLX9030 Data Book v1.4.  
GPIO Details  
GPIO Header  
CANpro/104-Plus Opto includes a 10-pin header with 8-bits of 3.3V General Purpose IO. The location and  
description of this header can be found below.  
Header Location  
Pin Locations  
Signal Descriptions  
Pin Number  
Signal  
1
2
3
4
5
6
7
8
9
GPIO BIT 0  
GPIO BIT 1  
GPIO BIT 2  
GPIO BIT 3  
GPIO BIT 4  
GPIO BIT 5  
GPIO BIT 6  
GPIO BIT 7  
+3.3V  
10  
GND  
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GPIO Control and Addressing  
GPIO pins on the CANpro/104-Plus Opto are controlled via the GPIOC register within the PLX 9030. The  
register is located at offset 0x54 from the PLX9030 PCI Base Address. The CANpro/104-Plus Opto ships  
with all GPIO pins set up as a data output pin by default.  
This diagram is taken from the PLX9030 Data Book v1.4.  
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Specifications  
Operating Environment  
Storage temperature: -40 C to 125 C  
Operating temperature: -40 C to 85 C  
Humidity: 95%, non-condensing  
Power Requirements  
+5 VDC @ 500mA (maximum)  
380 mA (minimum)  
NOTE:  
External power output pins on each CAN port is limited up to  
125 mA per port .  
PC Bus Interface  
PC/104-Plus  
Optical/Power Isolation  
3kV for each CAN port from the host system and other isolated CAN ports.  
Dimensions  
Compliant to PC/104-Plus specification 2.2  
Connectors/Interface  
Standard: 10-pin, right angled header  
Optional: DB-9  
GPIO  
8-bit 3.3V I/O header  
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CANpro/104-Plus Opto User Manual  
Certification  
Certification for CANpro/104-Plus Opto  
The CANpro/104-Plus Opto product family is to be included into a device ultimately subject to FCC, DOC/IC,  
and CE certification. The customer is responsible for bringing the completed device into compliance prior to  
resale.  
Connect Tech has designed CANpro/104-Plus Opto with EMI and EMC considerations such as:  
Ground and power planes  
Controlled slew-rate signals  
EMI/EMC reducing PCB layout  
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CANpro/104-Plus Opto User Manual  
Limited Lifetime Warranty  
Connect Tech Inc. provides a Lifetime Warranty for all Connect Tech Inc. products. Should this product, in  
Connect Tech Inc.'s opinion, fail to be in good working order during the warranty period, Connect Tech Inc.  
will, at its option, repair or replace this product at no charge, provided that the product has not been subjected  
to abuse, misuse, accident, disaster or non Connect Tech Inc. authorized modification or repair.  
You may obtain warranty service by delivering this product to an authorized Connect Tech Inc. business  
partner or to Connect Tech Inc. along with proof of purchase. Product returned to Connect Tech Inc. must be  
pre-authorized by Connect Tech Inc. with an RMA (Return Material Authorization) number marked on the  
outside of the package and sent prepaid, insured and packaged for safe shipment. Connect Tech Inc. will  
return this product by prepaid shipment service.  
The Connect Tech Inc. lifetime warranty is defined as the serviceable life of the product. This is defined as  
the period during which all components are available. Should the product prove to be irreparable, Connect  
Tech Inc. reserves the right to substitute an equivalent product if available or to retract lifetime warranty if no  
replacement is available.  
The above warranty is the only warranty authorized by Connect Tech Inc. Under no circumstances will  
Connect Tech Inc. be liable in any way for any damages, including any lost profits, lost savings or other  
incidental or consequential damages arising out of the use of, or inability to use, such product.  
Customer Support Overview  
If you experience difficulties after reading the manual and/or using the product, contact the Connect Tech  
reseller from which you purchased the product. In most cases the reseller can help you with product  
installation and difficulties.  
In the event that the reseller is unable to resolve your problem, our highly qualified support staff can assist  
you. Our online Support Center is available 24 hours a day, seven days a week on our website at:  
for product manuals, installation guides, device driver software and technical tips. Submit your questions to  
our technical support engineers at [email protected]. Our technical support is always free.  
Contact Information  
Telephone/Facsimile  
Technical Support representatives are ready to answer your call Monday through Friday, from 8:30 a.m. to  
5:00 p.m. Eastern Standard Time. Our numbers for calls are:  
Toll: 800-426-8979 (North America only) | Tel: 519-836-1291 | Fax: 519-836-4878 (online 24 hours)  
Email/Internet  
You may contact us through the Internet. Our email and URL addresses are:  
Mail/Courier  
Connect Tech Inc.  
42 Arrow Road  
Guelph, Ontario, N1K 1S6, Canada  
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