Compaq Printer 4700 HP User Manual
HP Color LaserJet 4700  
HP Embedded Web Server User Guide  
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HP Embedded Web Server  
User Guide  
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Copyright and Warranty  
Trademarks and credits  
© 2005 Copyright Hewlett-Packard  
Development Company, L.P.  
Adobe® and PostScript® are trademarks  
of Adobe Systems Incorporated.  
Reproduction, adaptation or translation  
without prior written permission is  
prohibited, except as allowed under the  
copyright laws.  
Microsoft® and Windows® are U.S.  
registered trademarks of Microsoft Corp.  
Edition 1, 2/2005  
The information contained herein is subject  
to change without notice.  
The only warranties for HP products and  
services are set forth in the express  
warranty statements accompanying such  
products and services. Nothing herein  
should be construed as constituting an  
additional warranty. HP shall not be liable  
for technical or editorial errors or omissions  
contained herein.  
EWS V10.0  
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Table of contents  
1 Overview  
What is an embedded Web server? .......................................................................................................1  
Features .................................................................................................................................1  
Additional features with a permanent storage device ............................................................2  
HP Web Jetadmin and the HP Embedded Web Server.........................................................2  
System requirements...............................................................................................................................3  
Opening the HP Embedded Web Server................................................................................................3  
Login and logoff.......................................................................................................................................4  
To log in as an administrator..................................................................................................4  
To log off as an administrator ................................................................................................4  
Navigating through the HP Embedded Web Server................................................................................5  
2 Viewing product status from the HP EWS Information screens  
Device Status ..........................................................................................................................................8  
Configuration Page...............................................................................................................................1. 0  
Supplies Status......................................................................................................................................12  
Event Log...............................................................................................................................................14  
Usage Page..........................................................................................................................................1. 5  
Diagnostics Page...................................................................................................................................17  
Device Information.................................................................................................................................19  
Control Panel........................................................................................................................................2. 0  
Print........................................................................................................................................................21  
Printing a file from the Print screen......................................................................................22  
3 Configuring the product from the Settings screens  
Configure Device...................................................................................................................................23  
Using the menus on the Configure Device screen...............................................................24  
E-mail Server........................................................................................................................................2. 5  
Configuring outgoing e-mail..................................................................................................26  
Configuring incoming e-mail.................................................................................................26  
Alerts......................................................................................................................................................27  
Using the Alerts screen with a product ................................................................................29  
To delete destinations and destination lists.........................................................32  
Sending e-mail commands to the product............................................................................32  
To request information pages by using an e-mail message................................32  
AutoSend..............................................................................................................................................3. 3  
To turn on the AutoSend feature..........................................................................................35  
Security..................................................................................................................................................36  
Edit Other Links.....................................................................................................................................38  
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Adding a link.........................................................................................................................39  
Removing a link....................................................................................................................39  
Device Information.................................................................................................................................40  
Language...............................................................................................................................................41  
Date & Time...........................................................................................................................................43  
Date/Time Format.................................................................................................................44  
Clock Drift Correction............................................................................................................44  
Wake Time.............................................................................................................................................46  
4 Managing network operation from the Networking screens  
Overview................................................................................................................................................47  
5 Using the Other Links as a resource  
hp instant support .................................................................................................................................52  
How hp instant support works...............................................................................................52  
Information you can get from hp instant support..................................................................52  
Order Supplies.......................................................................................................................................52  
Product Support ....................................................................................................................................53  
My Service Provider and My Service Contract......................................................................................53  
Index.....................................................................................................................................................................5. 5  
iv  
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List of tables  
Table 1-1  
Table 2-1  
Table 2-2  
Table 2-3  
Table 2-4  
Table 2-5  
Table 2-6  
Table 2-7  
Table 3-1  
Table 3-2  
Table 3-3  
Table 3-4  
Table 3-5  
Table 3-6  
Table 3-7  
Table 3-8  
Table 3-9  
Table 3-10  
Table 4-1  
HP Embedded Web Server..............................................................................................................6  
Device Status...................................................................................................................................8  
Configuration Page.........................................................................................................................11  
Supplies Status..............................................................................................................................13  
Event Log.......................................................................................................................................14  
Usage Page....................................................................................................................................16  
Diagnostics Page...........................................................................................................................17  
Print page.......................................................................................................................................22  
Configure Device...........................................................................................................................2. 4  
E-mail Server..................................................................................................................................25  
Alerts..............................................................................................................................................28  
Requesting information pages using an e-mail message..............................................................33  
AutoSend........................................................................................................................................34  
Security...........................................................................................................................................36  
Edit Other Links.............................................................................................................................3. 8  
Language........................................................................................................................................42  
Date & Time....................................................................................................................................43  
Wake Time.....................................................................................................................................46  
Network Settings............................................................................................................................48  
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List of figures  
Figure 1-1  
Figure 1-2  
Figure 2-1  
Figure 2-2  
Figure 2-3  
Figure 2-4  
Figure 2-5  
Figure 2-6  
Figure 2-7  
Figure 2-8  
Figure 2-9  
Figure 3-1  
Figure 3-2  
Figure 3-3  
Figure 3-4  
Figure 3-5  
Figure 3-6  
Figure 3-7  
Figure 3-8  
Figure 3-9  
Enter Network Password..................................................................................................................4  
Sample HP EWS screen..................................................................................................................5  
Device Status screen.......................................................................................................................8  
Configuration Page screen.............................................................................................................10  
Supplies Status screen...................................................................................................................12  
Event Log screen...........................................................................................................................14  
Usage Page screen........................................................................................................................15  
Diagnostics Page screen................................................................................................................17  
Device Information screen.............................................................................................................19  
Control Panel screen......................................................................................................................20  
Print screen....................................................................................................................................21  
Configure Device screen................................................................................................................23  
E-mail Server screen......................................................................................................................25  
Alerts screen...................................................................................................................................28  
Alerts – setup screen......................................................................................................................29  
Alerts – test screen.........................................................................................................................31  
AutoSend screen...........................................................................................................................3. 4  
Security screen...............................................................................................................................36  
Edit Other Links screen..................................................................................................................38  
Device Information screen.............................................................................................................40  
Figure 3-10 Language screen............................................................................................................................41  
Figure 3-11 Date & Time screen........................................................................................................................43  
Figure 3-12 Wake Time screen.........................................................................................................................46  
Figure 4-1  
Figure 5-1  
Figure 5-2  
Network Settings screen................................................................................................................48  
Device Information screen.............................................................................................................51  
Other Links.....................................................................................................................................53  
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1 Overview  
O
What is an embedded Web server?  
A Web server provides an environment in which Web programs can run, in much the same way that  
an operating system, such as Microsoft® Windows®, provides an environment in which programs  
can run on your computer. A Web browser, such as Microsoft Internet Explorer, Apple Safari, or  
Mozilla, can show output from a Web server.  
An embedded Web server resides on a hardware product (such as a printer) in the firmware, rather  
than as software that is loaded on a network server.  
The advantage of an embedded Web server is that it provides an interface to the product that  
anyone who has a network-connected computer and a standard Web browser can open and use. No  
special software needs to be installed or configured.  
With the HP Embedded Web Server (HP EWS), you can view product status information, change  
settings, and manage the product at your computer.  
NOTE In this guide, the terms "product" and "device" are used interchangeably. When  
products or devices are discussed in this guide, the information pertains to HP LaserJet  
printers or multifunction peripherals (MFPs), or HP Digital Senders. For specific information  
about the features that your printer, MFP, or digital sender supports, see the documentation  
that came with your product.  
Features  
You can use the HP EWS to view product and network status and to manage printing functions from  
your computer, rather than at the product control panel. With the HP EWS, you can perform these  
tasks:  
■
■
View control-panel messages and product-status information.  
Determine the remaining life for all supplies and configure specific ordering information for  
supplies.  
■
■
■
■
■
Gain access to the product's technical support page.  
Gain access to specific support for recent product events.  
Add or customize links to other Web sites.  
View and change product configuration, such as tray configurations.  
View and change network configuration.  
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■
■
■
■
■
View and print information pages, such as the Configuration page.  
O
Receive alerts about product events, such as when the product is low on supplies, through e-mail.  
Select the language in which to display the HP EWS screens.  
Print to an HP product without having to install the product printer driver.  
Conserve energy by scheduling the product sleep delay so that the product will go into sleep  
mode after a period of time of not being used.  
■
■
Schedule wakeup times for each day so that the product has finished initializing and calibrating  
by the time it is to be used.  
Send product configuration and supplies usage information periodically to your service provider.  
Additional features with a permanent storage device  
If you have a permanent storage device installed in your product, such as a hard disk, you can view,  
set up, and retain additional information.  
■
■
Alerts. Set up four different destination lists for each user (admin and service), with up to 20  
recipients on each of the four lists. (Without the permanent storage device, each user can send  
alerts to only four e-mail addresses.)  
Other Links. Add up to five additional links to the Web sites of your choice. (Without the extra  
storage, you can add one additional link.)  
A hard disk might be installed in your product, depending on the product model. If your product does  
not have a hard disk, you might be able to order one. For more information, see the user guide that  
came with your product, or go to: www.hp.com/country/us/eng/othercountriesbuy.htm  
HP Web Jetadmin and the HP Embedded Web Server  
HP Web Jetadmin is a Web-based system management tool that you can use with a Web browser.  
The HP EWS and HP Web Jetadmin work together to meet all of your product-management needs.  
You can use the software to install and manage networked products effectively. Network  
administrators can manage networked products remotely, from practically anywhere.  
The HP EWS provides a simple, easy-to-use solution for one-to-one product management in  
environments that have a limited number of products. However, in environments that have several  
products, you might want to use HP Web Jetadmin to manage groups of products. With HP Web  
Jetadmin you can discover, manage, and configure multiple products simultaneously.  
HP Web Jetadmin is available from HP online support (HP Web Jetadmin www.hp.com/go/  
webjetadmin).  
2
Chapter 1 Overview  
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System requirements  
In order to use the HP EWS, you must have the following components:  
■
A supported Web browser. Browsers that support embedded Web servers include (but are not  
limited to) the following:  
O
■
■
■
■
■
■
Konqueror 3.0 or later  
Microsoft Internet Explorer 6.0 or later  
Mozilla 1.0 (and Mozilla derivatives)  
Netscape Navigator 6.2 or later  
Opera 7.0 or later  
Safari 1.0 or later  
■
■
A transmission control protocol/Internet protocol- (TCP/IP-) based network connection.  
An HP Jetdirect print server (embedded or enhanced input/output [EIO]) installed in the product.  
Opening the HP Embedded Web Server  
Use the following procedure to open the HP EWS.  
NOTE You cannot view the HP EWS screens from outside of a firewall.  
1
2
Open a supported Web browser.  
In the Address or Go to field, type the TCP/IP address that is assigned to the product (for  
example, http://192.168.1.1) or the host name (for example, npi[XXXXXX] or a configured  
host name such as http://www.[your_server].com).  
If you do not know the TCP/IP address for the product, you can find it by using the control-panel  
menu or by printing a configuration page. For instructions, see the user guide that came with your  
product.  
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Login and logoff  
O
The HP EWS has screens that can be used to view product information and change configuration  
options. The screens that appear, and the settings on them, vary according to how you gain access  
to the HP EWS: as a general user, an information technology (IT) administrator, or a service  
provider. These passwords can be customized by an IT administrator or a service provider.  
In a password-protected HP EWS, only the Information tab is available to users who do not log in by  
using the password. If no password has been set (which is the default), all of the tabs are visible.  
If a password has been set, you must log on as an IT administrator or a service provider to gain  
access to the protected HP EWS tabs (Settings and Networking).  
NOTE For information about changing passwords as an IT administrator, see Security. If you  
are a service provider, see your product service guide.  
To log in as an administrator  
Use the following procedure to log in to the HP EWS as an administrator.  
1
After you open the EWS, click the Log In link in the upper-right corner of the screen.  
The Enter Network Password dialog box appears, as shown in the following illustration. The  
appearance of the login screen might vary, depending on your operating system and browser.  
Figure 1-1 Enter Network Password  
2
Type admin for the user name, type your password, and then click OK.  
To log off as an administrator  
Use the following procedure to log off.  
1
2
Click the Log Off link.  
To complete the logoff, close the browser.  
4
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CAUTION If you do not close the browser, the connection to the product HP EWS continues  
to run and could pose security risks.  
Navigating through the HP Embedded Web Server  
O
To navigate through the HP EWS screens, click one of the tabs (such as Information or Settings),  
and then click one of the menus on the navigation bar that is located on the left side of the screen.  
The following illustration and table provide information about the HP EWS screens.  
NOTE The appearance of the HP EWS screens might differ from the illustrations in this user  
guide, depending on the product features and the settings that your IT administrator has  
established.  
Figure 1-2 Sample HP EWS screen  
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Table 1-1 HP Embedded Web Server  
O
Callout  
HP EWS  
Description  
More information  
screen feature  
1
Product name  
and TCP/IP  
address  
View the product name and Internet protocol (IP)  
address.  
2
Tabs  
Information tab  
View information about  
the product. You cannot  
configure the product  
using the screens on this  
tab.  
See Viewing product status from the  
HP EWS Information screens.  
Settings tab  
Use the features on this  
tab to configure the  
product.  
See Configuring the product from the  
Settings screens.  
Networking tab  
View network status and  
configure the network  
settings.  
See Managing network operation from  
the Networking screens.  
3
4
Menus  
Different on each tab Click a tab to show the  
menus.  
Other Links  
hp instant support  
Connect to a set of Web  
resources that help solve  
problems and describe  
the additional services  
that are available for your  
HP product.  
■
See Using the Other Links as a  
resource.  
■
■
■
See hp instant support.  
See Product Support.  
See My Service Provider and My  
Service Contract.  
Order Supplies  
Product Support  
Use the Internet to order  
genuine HP supplies for  
your HP product.  
Use product-specific help  
from the HP Web site to  
solve a problem.  
5
6
Log In/Log Off  
Screen  
Different for each  
type of user  
Log in as an IT  
administrator or service  
provider.  
See Login and logoff.  
Click a menu item to  
show a screen.  
■
■
■
See Viewing product status from  
the HP EWS Information screens.  
Different for each  
menu item  
See Configuring the product from  
the Settings screens.  
See Managing network operation  
from the Networking screens.  
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Viewing product status from the  
HP EWS Information screens  
The screens available from the Information tab are for informational purposes only; you cannot  
configure the product from these screens. To configure the product through the HP EWS, see  
Configuring the product from the Settings screens.  
NOTE Some products do not support all of these screens.  
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Device Status  
Use the Device Status screen to view the current status of the product. The following illustration and  
table describe how to use this screen.  
I
Figure 2-1 Device Status screen  
Table 2-1 Device Status  
Callout  
Area on the screen  
Information or capability that the area provides  
1
HP EWS tabs and  
menus  
For more information, see Navigating through the HP Embedded Web Server.  
2
3
Status  
Shows the device status (the same information that appears on the control-panel  
display).  
Control-panel buttons  
Use these control-panel buttons just as you would at the product. To select  
which control-panel buttons appear on this screen, go to the Security screen on  
the Settings tab.  
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Table 2-1 Device Status (continued)  
Callout  
Area on the screen  
Supplies  
Information or capability that the area provides  
4
5
Shows the percentage of life remaining for each supply.  
Supplies Details  
Opens the Supplies Status screen, where you can view information about  
product supplies.  
6
Media  
Shows the status and configuration information for the input trays and output bins.  
The media status is OK until the tray is completely empty. When the tray is  
empty, the status is Out.  
7
8
Change Settings  
Capabilities  
Opens the Other Settings screen, where you can change the paper-type  
settings.  
Lists components that are installed in the product.  
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Device Status  
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Configuration Page  
Use the Configuration Page screen to view current product settings, help troubleshoot problems,  
and verify the installation of optional accessories such as dual inline memory modules (DIMMs). The  
following illustration and table describe how to use this screen.  
I
Figure 2-2 Configuration Page screen  
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Table 2-2 Configuration Page  
Callout  
Area on the screen  
Information or capability that the area provides  
1
HP EWS tabs and menus  
Printer Information  
For more information, see Navigating through the HP Embedded Web  
Server.  
2
3
Lists the serial number, version numbers, and other information for  
the device.  
Installed Personalities and  
Options  
Lists:  
■
■
Version and TCP/IP address for all network devices connected to  
the product (Jetdirect or internal Jetdirect)  
All of the printer languages that are installed (such as printer  
command language [PCL] and PostScript® [PS])  
■
■
Options that are installed in each DIMM slot and EIO slot  
USB devices that can be connected to a printer used as a host  
USB controller, such as mass storage devices, card swipes, or  
keypads  
4
5
Memory  
Security  
Lists the memory information, PCL Driver Work Space (DWS), and  
resource saving information.  
Lists the status of the control-panel lock, disk write-protect options,  
and direct-connect (USB or parallel) ports.  
You can change the status of the Direct Connect ports on the  
Security screen under the Settings tab by selecting or clearing the  
Disable Direct Ports check box.  
6
7
Paper Trays and Options  
Calibration Information  
Lists the size and type of media that is specified for each of the trays  
in the product. If a duplexing unit or any paper-handling accessories  
are installed on the product, information about those devices is also  
listed here.  
Lists the last color-plane registration (CPR) page count, the last CPR  
page-count date, the last page count (in engine cycles) for DMAX/  
DHALF, and the last DMAX/DHALF page-count date.  
Color plane registration occurs when new print cartridges are installed  
to compensate for any slight variations that might occur in cartridge  
circumference.  
DMAX is a density calibration of each print cartridge color at 100%  
coverage; DHALF is also a density calibration of each print cartridge  
color, but as a halftone instead of a full color. During halftone printing,  
the dots of toner are spread out, and coverage of the toner is less  
than 100%.  
8
Color Density  
Lists the cyan, magenta, yellow, and black (CMYK) values for  
highlights, midtones, and shadows.  
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Supplies Status  
The Supplies Status screen shows more detailed supplies information and provides part numbers  
for genuine HP supplies. (It is helpful to have the part numbers available when ordering supplies.)  
The following illustration and table describe how to use this screen.  
I
Figure 2-3 Supplies Status screen  
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Table 2-3 Supplies Status  
Callout  
Area on the screen  
Information or capability that the area provides  
1
HP EWS tabs and menus  
Order Supplies link  
For more information, see Navigating through the HP Embedded Web  
Server.  
2
3
Use this feature to connect to a Web page that facilitates online ordering  
of supplies from a reseller of your choice  
Print Cartridge Information  
If available, this lists the percent of life remaining and the estimated  
number of pages remaining before the supply is empty; the total number  
of pages that have been processed with the supply; the supply serial  
number and HP part number; and an indication of whether or not the  
supply has reached the low status.  
If the Override at Out option has been enabled at the product control  
panel, a message appears, when the supply is exhausted, stating that  
the cartridge was used with the override setting.  
NOTE If a non-HP supply is used, information about the  
device might not be available. In addition, a warning message  
about the risks associated with using non-HP supplies could  
appear on the screen. No further information about the status of  
the supply will be available.  
4
Long-Life Supplies  
Information  
If available, this lists the percent of life remaining and the estimated  
number of pages remaining with the supply.  
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Event Log  
The Event Log screen shows the most recent product events, including jams, service errors, and  
other printer errors. The following illustration and table describe how to use this screen.  
I
Figure 2-4 Event Log screen  
Table 2-4 Event Log  
Callout  
Area on the screen  
Information or capability that the area provides  
1
2
HP EWS tabs and menus  
Number  
For more information, see Navigating through the HP Embedded Web Server.  
Lists the order in which the errors occurred. The last error to occur has the  
highest number.  
3
4
Date and Time  
Engine Cycles  
Lists the date and time for each event logged.  
Shows the number of engine cycles that the product had completed when  
the error occurred. The product completes one engine cycle for every Letter/  
A4-size page side that it prints or copies.  
5
6
7
8
Current Engine Cycles  
Event  
Shows the number of engine cycles that the product has completed to date.  
Shows the internal event code for each event.  
Description or Personality  
Product Support link  
Shows a brief description of some events.  
Provides access to the HP support Web site for product-specific  
troubleshooting information.  
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Usage Page  
The Usage Page screen gives a page count for each size of media that has passed through the  
product, as well as the number of duplexed pages. The total is calculated by multiplying the sum of  
the print count values by the Units value.  
The information on this screen can be used to determine how much toner or paper to keep on hand.  
The following illustration and table describe how to use this screen.  
Figure 2-5 Usage Page screen  
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Table 2-5 Usage Page  
Callout  
Area on the screen  
Information or capability that the area provides  
1
HP EWS tabs and menus  
Usage Totals (equivalent)  
For more information, see Navigating through the HP Embedded Web  
Server.  
2
3
Indicates the types of pages that have been printed, the number of single-  
sided pages that have been printed, the number of duplexed pages that  
have been printed, and the total number of pages that have been printed.  
Units  
A unit is equal to a standard A4-size (Letter-size) page. All other page  
sizes are referenced in relation to this standard size. An A4-size (Letter-  
size) page printed on both sides counts as 2 units.  
4
5
6
Duplex 1 Image  
“Duplex 1 image” refers to pages that are printed as part of a duplexed  
print job, but which are blank on the second side.  
I
Print Modes & Paper Path  
Usage (actual)  
Indicates the different print modes that have been used for color and  
monochrome (black-and-white) print jobs.  
Historical Printer Coverage  
Indicates the average amount of toner that is used on each printed page.  
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Diagnostics Page  
The Diagnostics Page screen provides information about calibration, color density, and parameters.  
Figure 2-6 Diagnostics Page screen  
Table 2-6 Diagnostics Page  
Callout  
Area on the screen Information or capability that the area provides  
1
HP EWS tabs and  
menus  
For more information, see Navigating through the HP Embedded Web Server.  
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Table 2-6 Diagnostics Page (continued)  
Callout  
Area on the screen Information or capability that the area provides  
2
Calibration  
Information  
Lists the last color-plane registration (CPR) page count, the last CPR page-count  
date, the last page count (in engine cycles) for DMAX/DHALF, and the last DMAX/  
DHALF page-count date.  
Color plane registration occurs when new print cartridges are installed to  
compensate for any slight variations that might occur in cartridge circumference.  
DMAX is a density calibration of each print cartridge color at 100% coverage;  
DHALF is also a density calibration of each print cartridge color, but as a halftone  
instead of a full color. During halftone printing, the dots of toner are spread out, and  
coverage of the toner is less than 100%.  
3
4
Color Density  
Parameters  
Lists the cyan, magenta, yellow, and black (CMYK) values for highlights, midtones,  
and shadows.  
I
For color devices, specific engine settings related to the printing or  
electrophotographic process are critical in identifying device status and function.  
The electrophotographic parameters, which are used to detect, diagnose, and track  
print-quality defects, appear in a 272-cell binary array that contains the settings  
registered by the device engine. These registers also appear at the bottom of the  
Diagnostics Page screen.  
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Device Information  
The Device Information screen shows the device name, asset number, company name, contact  
person, device location, and the device's TCP/IP address, name, model, and serial number.  
The device name, asset number, company name, contact person, and device location can be  
configured from the Device Information screen, which is located on the Settings tab.  
Figure 2-7 Device Information screen  
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Control Panel  
For products that have a control panel, the Control Panel screen shows the product control-panel  
display as if you were standing at the product. Because this view shows the product status, it can  
help you troubleshoot problems with the product.  
NOTE The appearance of the screen might vary, depending on your product.  
I
Figure 2-8 Control Panel screen  
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Print  
You can use the Print screen to print one file at a time from a product that supports the HP EWS.  
This feature is especially useful if you are a mobile user, because you do not have to install the  
product's printer driver in order to print; you can print anywhere at any time.  
You can print print-ready files, such as documents that have been generated by using a "print to file"  
driver option. Print-ready files commonly have file name extensions such as .PRN (Windows print-  
ready File), .PCL (printer control language), .PS (postscript), .PDF (Adobe Portable Document  
Format), and .TXT (text).  
The following illustration and table describe how to use this screen.  
NOTE The Print screen (and the Print menu on the left) is available only if it has been  
configured to appear on the Security screen under the Settings tab. For more information,  
see Security.  
Figure 2-9 Print screen  
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Table 2-7 Print page  
Callout  
Area on screen  
Information or capability that the area provides  
1
HP EWS tabs and  
menus  
For more information, see Navigating through the HP Embedded Web Server.  
2
Device Status  
Shows the device status (the same information that appears on the Device Status  
screen and the control-panel display).  
3
4
Option 1  
Option 2  
Prints a file that is located on your laptop, computer, or a network file server.  
Prints a file that you can gain access to on your network.  
I
Printing a file from the Print screen  
Use the following procedure to print a file from the Print screen.  
1
Select a file that resides on your machine or on your network by using one of the following  
options:  
●
Click the button under Option 1 to browse to a file that you want to print.  
-or-  
●
Type the uniform resource locator (URL; beginning with "http://") in the Address field (under  
Option 2) to print a file that is available over your network.  
2
Click Apply.  
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3
Configuring the product from the  
Settings screens  
Use the screens on the Settings tab to configure the product from your computer.  
NOTE Some products do not support all of these screens.  
Configure Device  
You can use the Configure Device screen to print device information pages and configure the  
device remotely. The following illustration, table, and example procedure describe how to use this  
screen.  
If your device has a control-panel display, these menus are similar to the menus that are available at  
your device control panel. Some of the device control-panel menus are not available from the  
HP EWS. See the documentation that came with your device for more information about the different  
menus that your device supports.  
Figure 3-1 Configure Device screen  
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Table 3-1 Configure Device  
Callout  
Area on the screen Information or capability that the area provides  
1
HP EWS tabs and  
menus  
For more information, see Navigating through the HP Embedded Web Server.  
2
Select A Menu  
INFORMATION menu  
Print device information pages, which provide  
details about the device and its configuration.  
Set the type of media that is in each tray.  
PAPER HANDLING menu  
CONFIGURE DEVICE menu  
Configure the device to affect the device behavior.  
For example, you can configure device personality  
settings from this menu, such as print-quality  
settings or destination bins.  
DIAGNOSTICS menu  
Get information about the device that you can use  
to troubleshoot problems.  
3
Click the plus sign next to a menu, or click the menu itself, to see the submenus or  
subentries.  
Plus sign (  
)
Using the menus on the Configure Device screen  
The following procedure is provided only as an example. Similar procedures can be used to set other  
menu items.  
Follow these steps to print a configuration page (example procedure).  
1
2
Click INFORMATION.  
Select the check box for the information page that you want to view or print, and then click Apply.  
NOTE Print drivers and software programs frequently override selections that are made on  
the Printing menu and the Paper Handling menu. For more information, see the user guide  
that came with your product. Any changes are reflected on the Device Status screen, the  
Configuration Page screen, and the Paper Handling menu.  
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E-mail Server  
Use the E-mail Server screen to configure e-mail settings for outgoing and incoming e-mail. Use the  
settings on this screen to send and receive e-mail messages, including product alerts. The following  
illustration, table, and procedures describe how to use this screen.  
Figure 3-2 E-mail Server screen  
Table 3-2 E-mail Server  
Callout  
Area on the screen  
Information or capability that the area provides  
1
HP EWS tabs and menus  
For more information, see Navigating through the HP Embedded  
Web Server.  
2
3
Outgoing e-mail  
Configure outgoing e-mail if you intend to use the Alerts or  
AutoSend features. For more information, see Using the Alerts  
screen with a product.  
Device E-mail Address  
This is the device's e-mail address that appears in device alerts.  
This is not the e-mail address that you want to use when sending  
commands to the device. For more information, see Sending e-  
mail commands to the product.  
4
Incoming e-mail (not required for E-  
mail Alerts)  
Configure incoming e-mail if you intend to request information  
pages from the device by using e-mail messages. For more  
information, see Sending e-mail commands to the product.  
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Configuring outgoing e-mail  
You must configure outgoing e-mail if you intend to use the Alerts or AutoSend features.  
1
Gather the following information. (Your organization's network or e-mail administrator typically  
provides the information that is required to configure outgoing mail.)  
●
The TCP/IP address of the simple mail transfer protocol (SMTP) mail server on your  
network. The EWS uses the SMTP server TCP/IP address to relay e-mail messages to other  
computers.  
●
The e-mail domain name suffix that is used to address e-mail messages within your  
organization.  
2
3
4
5
Select the Enable Outgoing E-mail check box.  
Type the SMTP server TCP/IP address in the SMTP Server text box.  
Type the domain name in the Domain Name text box.  
Click Apply to save the changes.  
Configuring incoming e-mail  
You should configure incoming e-mail if you intend to request information pages from the product by  
using e-mail messages. For more information, see Sending e-mail commands to the product.  
1
Establish a Post Office Protocol 3 (POP3) mailbox account for the product on a mail server within  
your organization's network.  
Each POP3 account requires a user name and a password. The username combined with the  
product's domain name (which is specified in the outgoing mail configuration) is the e-mail  
address for the product. For example, if the POP3 mailbox account username is "product" and  
the POP3 server is "hp.com", the product's e-mail address is "[email protected]".  
NOTE Each product that is configured for incoming mail must have its own POP3  
mailbox account on your network's e-mail server. The POP3 mailbox accounts are  
typically configured by your organization's network or e-mail administrator.  
CAUTION Make sure that you do not use your personal e-mail account. Doing so could  
cause all of your e-mail to be deleted. You would receive no notification that this deletion  
had taken place.  
2
3
4
Select the Enable Incoming E-mail check box.  
Type the TCP/IP address of the POP3 mail server in the POP3 Server text box.  
Type username and password for the product's mailbox account, and then click Apply to save  
the changes.  
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Alerts  
From the Alerts screen, IT administrators can set up the product to send problem and status alerts  
to anyone through e-mail messages. When this function is configured, alerts are automatically  
triggered about supplies, paper-path status, and other service and advisory information. More than  
one individual can receive alerts, with each person receiving only specific alerts. For example, an  
administrative assistant might be responsible for ordering print cartridges or fixing jams, and could  
receive advanced warning when toner is low or a jam occurs. Similarly, the long-life supplies might  
be handled by an external service provider, who could receive alerts about performing product  
maintenance, loading the front or rear stapler, and similar needs.  
With a permanent storage device installed, such as a hard disk, a user can create up to four different  
destination lists, with up to 20 recipients on each list. (Without the permanent storage device, a user  
can send alerts to only four e-mail addresses.)  
By selecting the Remove Control Panel Supplies Status Messages option (available on the Alerts  
- setup screen that appears when you press the New Destination List button), you can suppress  
the Cartridge low or Cartridge out supplies status messages on the control panel. (This applies  
only to the black print cartridge.) The message is suppressed at the control panel only if one or both  
of these alerts has first been selected to be received.  
The following illustration, table, and procedures describe how to use this screen to edit, test, and  
delete destinations and destination lists.  
NOTE In order for alerts to function, outgoing e-mail must be enabled. To enable outgoing  
mail, see Configuring outgoing e-mail.  
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Figure 3-3 Alerts screen  
Table 3-3 Alerts  
Callout  
Area on the screen  
Information or capability that the area provides  
1
2
3
4
5
6
HP EWS tabs and menus  
For more information, see Navigating through the HP Embedded Web Server.  
Lists the current selections for each destination.  
Destination list summary  
Edit  
Click this button to make changes to the destination or destination list.  
Click this button to send a test alert to the destination or destination list.  
Click this button to delete the destination or destination list.  
Test  
Delete  
New Alert Destination  
Click this button to define the settings for a new destination list for alerts.  
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Using the Alerts screen with a product  
With a permanent storage device installed, you can set up four different lists, with up to 20 recipients  
on each list. Without a permanent storage device, you have room for only four e-mail addresses.  
If a permanent storage device is installed, the Alerts – setup screen that appears when you click  
either Edit or New Destination List looks similar to the following illustration.  
Figure 3-4 Alerts – setup screen  
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To configure alerts  
1
Do one of the following:  
●
To create a new destination list, click New Destination List.  
-Or-  
●
To modify an existing destination list, click Edit next to the list that you want to modify.  
The Alerts – setup screen appears.  
2
3
For products that have permanent storage devices installed, type a name in the List Name field,  
such as Service or Supplies. (If you do not have a permanent storage device, continue to step 3.)  
Type the e-mail addresses for people who you want to receive alerts. In large environments,  
system administrators can route e-mail addresses to list servers, URLs, and mobile devices for  
expanded alerts. Add multiple destinations by separating each destination with a comma or  
semicolon.  
4
5
Select the check box for the alerts that you want to be sent with this destination list. (To see all of  
the alerts that are available for the product, click Show All Alerts.)  
Where applicable, set the threshold value for the individual alerts.  
The threshold value for service alerts and for the paper-path alerts is a user-specified number of  
minutes. This is the amount of time that an event will be ignored before an e-mail alert message  
is sent. For example, you might want to set the threshold value for the "Tray Open" alert to 10  
minutes to allow someone to close the tray after loading the tray or clearing a jam.  
6
Under Select Control Panel Messages to Suppress, select messages that you do not want to  
appear on the product control panel. This step applies only to messages that were selected to be  
received as alerts.  
NOTE If the browser does not accept JavaScript, then the check box for message  
suppression will be always enabled. The check-box selection is validated when you  
submit the page by pressing the Apply button. If the alerts corresponding to the alerts  
selected for suppression have not been selected, the Alerts – setup screen is reloaded  
with a warning message, informing you that you must first select the corresponding alerts  
in order to suppress their appearance on the control panel.  
7
Select the attachments that you want to be included with your e-mail alert messages. These  
attachments can include Supplies Status Page, Usage Page, Configuration Page, Event Log  
Page, and XML Data. (Go to the Information tab to see examples of the pages.) The XML Data  
option should be selected if one of the destinations you have chosen to receive alerts is an  
automated computer system. Each item that you select will be attached to the e-mail. For  
example, if you select Usage Page and Event Log Page, you will receive one e-mail message  
with two attachments, one for each selection. If you also select the XML Data option, you will  
receive one e-mail message with three attachments: one attachment for the Usage Page in  
HTML, one for the Event Log in HTML, and a third consisting of instant support information in a  
text file attachment that has an .XML extension.  
8
9
Click Apply to save the information.  
Repeat steps 1 through 7 for each additional list or destination.  
Use the following procedure to test the destination list configuration.  
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To test the configuration of a destination list  
1
Click the Test button next to the destination list that you want to test. (If no permanent storage  
device is installed, only one destination can be tested from this window.)  
The following window appears.  
Figure 3-5 Alerts – test screen  
2
3
If you have a permanent storage device installed, select the destinations that you want to test.  
The return address is the product's e-mail address. Type your e-mail address in the Return  
Address box if you would like to receive messages about any errors that are generated from the  
test alert (for example, to be notified of an incorrect destination address).  
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4
5
If applicable, type additional information that you would like to appear at the beginning of the e-  
mail alert message in the Your Notes (optional) text field.  
Click OK.  
To delete destinations and destination lists  
If you have multiple destinations configured, you can delete a destination or destination list by  
clicking the Delete button next to the destination or destination list that you want to delete. Click OK  
to confirm the deletion.  
Sending e-mail commands to the product  
Another method for receiving information pages is by requesting them from the product. When  
outgoing and incoming mail are configured, the product can attach information pages, such as the  
Supplies Status page or the Configuration page, to e-mail messages. You can use this feature to  
solve a problem or check the status of supplies.  
To request information pages by using an e-mail message  
When composing a message to the product, you must format the To, From, and Subject fields  
correctly in your e-mail program.  
1
Make outgoing and incoming e-mail functions available by following the instructions that are  
listed in this chapter. (For more information, see E-mail Server )  
2
From your e-mail program, compose a message to the product by completing the following steps:  
a
In the To field, type the product's e-mail address. The user name combined with the  
product's domain name (which is specified in the outgoing mail configuration) is the e-mail  
address for the product. For example, if the POP3 mailbox account user name is "product"  
and the POP3 server is "hp.com", the product's e-mail address is "[email protected]".  
b
c
Your e-mail program should automatically complete the From field with your return e-mail  
address.  
In the Subject field, type the appropriate text for the format and page that you would like to  
attach. You can request a Configuration page, a Supplies Status page, or an AutoSend  
page. For example, if you would like to attach the Configuration page in .HTML file format,  
type this.configpage?configpage=email&format=html.  
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Table 3-4 Requesting information pages using an e-mail message  
Page  
HTML format  
XML format  
Configuration page  
this.configpage?  
this.configpage?  
configPage=email&format=html  
configPage=email&format=xml  
Supplies Status page  
AutoSend page1  
this.configpage?  
suppliesPage=email&format=html  
this.configpage?  
suppliesPage=email&format=xml  
not applicable  
this.configpage?  
autosend=email&format=xml  
1
The AutoSend page is not sent to the sender of the e-mail (as indicated in Step 2b, above). It is sent to the e-  
mail address specified in the AutoSend screen of the Settings tab.  
3
Click Send.  
The product checks for new e-mail messages once every 3 minutes. When the product receives the  
e-mail message, it generates a reply and sends the requested information back to the sender's e-  
mail address (as specified in the From field of the original e-mail message).  
NOTE Depending on delays in the network and your organization's mail server, a response  
might take from 1 minute to several hours to arrive in your e-mail program's inbox. If the To,  
From, and Subject fields are not correctly formatted in your e-mail message, the product  
does not send a message in response.  
AutoSend  
Use the AutoSend screen to send product-configuration and supplies-usage information periodically  
to e-mail destinations of your choice, such as service providers. This feature establishes a  
relationship with Hewlett-Packard Company or another service provider to provide you with services  
that include, but are not limited to, print-cartridge replacement, pay-per-page contracts, support  
agreements, and usage tracking. The following illustration, table, and procedure describe how to use  
this screen.  
With a permanent storage device installed, such as a hard disk, you can add up to twenty AutoSend  
destinations. (Without the permanent storage device, you can add one e-mail address.) The following  
example is for a product that does not have a permanent storage device installed.  
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Figure 3-6 AutoSend screen  
Table 3-5 AutoSend  
Callout  
Area on the screen  
Information or capability that the area provides  
1
2
3
HP EWS tabs and menus For more information, see Navigating through the HP Embedded Web Server.  
Enable AutoSend  
Select this check box to turn on the AutoSend feature.  
Send every [interval]  
Select the interval at which you want the product to send the product  
configuration and supplies usage information to the destinations that are  
configured in the E-Mail destinations field.  
4
5
E-Mail destinations  
Send to HP  
Save a list of up to 20 e-mail addresses to receive the product-configuration  
information. The first e-mail address can be no more than 50 characters long.  
Select this check box to send device configuration and supplies status  
information to HP on a regular basis. The information will be sent to an  
HP e-mail address (for example, [email protected]) in a text-based file with  
an .XML file extension. This file will be created in English.  
To view more information about how HP treats the information that is sent by  
AutoSend, click Hewlett-Packard Online Privacy Statement.  
6
Test  
Click this button to save your settings and to send the information immediately,  
so that you can make sure that the recipient receives the messages.  
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To turn on the AutoSend feature  
Use the following procedure to make the AutoSend feature available.  
1
Make outgoing e-mail functions available by following the instructions that are listed in this  
chapter. (For more information, see E-mail Server.)  
2
3
Select the Enable AutoSend check box.  
Click an option to specify the interval at which you want the product to send the product-  
configuration and supplies-usage information to the e-mail recipients (determined in the next  
step), and then type the number of days, weeks, months, or pages printed.  
4
For products with permanent storage devices installed, configure up to 20 destinations, using a  
semicolon or comma to separate the addresses. (If you do not have a permanent storage device,  
you can configure one e-mail address.)  
5
6
To send device configuration and supplies status information to HP, select the Send to HP  
check box.  
Click Apply.  
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Security  
The following illustration and table describe how to use the Security screen.  
Figure 3-7 Security screen  
Table 3-6 Security  
Callout  
Area on the screen  
Information or capability that the area provides  
1
HP EWS tabs and menus  
For more information, see Navigating through the HP Embedded Web  
Server.  
2
Set Password  
Set an administrator password to control who can gain access to the EWS  
Settings, and Networking tabs. After the password has been set, users  
are prompted to type a password when they click the Log In link. For  
more information, see Login and logoff.  
To clear a password, remove the characters from the New Password  
field, leave the Verify Password field empty, and click the Apply button.  
3
4
Print Page  
Select to make the Print screen available in the Information tab.  
Display On Device Status  
Page  
Select the control-panel buttons that you want to appear on the Device  
Status screen (on the Information tab).  
5
Direct Ports  
Select Disable Direct Ports  
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Table 3-6 Security (continued)  
Callout Area on the screen  
Information or capability that the area provides  
to block walk-up printing and system access. When the setting is selected  
and applied, USB and IEEE 1284 ports are disabled.  
NOTE The Direct Ports section of the Security screen does  
not appear on the screen when direct-connect devices are not  
supported or if the HP EWS is currently running over a direct  
connection.  
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Edit Other Links  
Use the Edit Other Links screen to add or customize up to five links to the Web sites of your choice  
(see the following note). These links appear throughout the HP EWS screens in the Other Links box  
beneath the left navigational bar. Three permanent links (hp instant support, Order Supplies, and  
Product Support) have already been established. The following illustration, table, and procedures  
describe how to use this screen.  
NOTE With a permanent storage device installed, you can add up to five additional links;  
without the extra storage, you can add one additional link.  
Figure 3-8 Edit Other Links screen  
Table 3-7 Edit Other Links  
Callout  
Area on the screen  
Information or capability that the area provides  
1
HP EWS tabs and  
menus  
For more information, see Navigating through the HP Embedded Web Server.  
2
3
4
Add Link  
Add a user-defined link.  
User-defined Links  
Other Links  
Lists the user-defined links that have been added. Use this area to delete links.  
hp instant support  
Connect to Web resources that help you to  
solve specific problems and determine what  
additional services are available for your  
product. (Detailed information, including serial  
number, error conditions, and status, is  
forwarded to HP Customer Care. Hewlett-  
Packard Company treats this information as  
confidential.)  
Order Supplies  
Connect to a Web page that facilitates online  
ordering of supplies from a reseller of your  
choice.  
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Table 3-7 Edit Other Links (continued)  
Callout Area on the screen Information or capability that the area provides  
Product Support  
Gain access to specific product help from the  
HP Web site.  
My Service Provider  
Connect to the home page of your service  
provider. This link appears only if the service  
provider has configured it.  
My Service Contract  
Connect to a page that shows the terms and  
limits of your service contract. This link  
appears only if the service provider has  
configured it.  
Adding a link  
Use this procedure to add a link.  
1
Under Add Link, type the URL and the name of the link as you would like it to appear in the  
HP EWS.  
2
Click Add Link.  
Removing a link  
Use this procedure to remove a link.  
1
2
Under User-defined Links, select the link or links that you would like to remove.  
Click Remove Selected Link.  
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Device Information  
Use the Device Information screen to provide a name of your choice for the device, assign an asset  
number, and configure the company name, the person to contact about the device, and the physical  
location of the device. The device TCP/IP address, device name, device model, and serial number  
are also available on this screen.  
Figure 3-9 Device Information screen  
NOTE If you make any changes on the Device Information screen, click Apply to save the  
changes.  
The information that is typed here appears on the Device Information screen that can be opened  
from the Information tab. It also appears in e-mail messages that are sent from the product. This  
might be useful if you need to locate the product to replace supplies or fix a problem.  
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Language  
Use the Language screen to select the language in which the HP EWS screens appear. The  
following illustration and table describe how to use this screen.  
Figure 3-10 Language screen  
CAUTION Selecting View Pages in Device Language or Select A Language changes the  
language for everyone who uses the HP EWS.  
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Table 3-8 Language  
Callout  
Area on the screen  
Information or capability that the area provides  
1
2
HP EWS tabs and menus  
For more information, see Navigating through the HP Embedded Web Server.  
View Pages in Browser  
Language  
Use this feature to detect which language is selected for your Web browser.  
The HP EWS screens appear in the same language.  
(this is the default)  
3
4
View Pages in Device  
Language  
Use this feature to detect which language is selected for the device control  
panel. The HP EWS screen appear in the same language.  
Select A Language  
Select the language for the HP EWS screens from these choices:  
■
■
■
■
■
■
English  
■
■
■
■
■
Dansk (Danish)  
Français (French)  
Deutsch (German)  
Italiano (Italian)  
Español (Spanish)  
Svenska (Swedish)  
Norsk (Norwegian)  
Nederlands (Dutch)  
Suomi (Finnish)  
Português (Portuguese)  
NOTE The default language is the language that the Web browser is currently using. If your  
browser and control panel both use a language that is not available for the HP EWS, English  
is selected as the default. If you make any changes on the Language screen, click Apply to  
save your changes.  
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Date & Time  
Use the Date & Time screen to update the product time. The following illustration and table describe  
how to use this screen.  
Figure 3-11 Date & Time screen  
Table 3-9 Date & Time  
Callout  
Area on the screen  
Information or capability that the area provides  
1
HP EWS tabs and menus  
For more information, see Navigating through the HP Embedded Web  
Server.  
2
Current Date and Current Time  
Shows the product date and time when the EWS was opened. If either is  
incorrect, an IT administrator can change the information at the product  
control panel or through this HP EWS page.  
3
4
5
Refresh  
Click this button to update the product date and time on the screen. For  
more information, see Date/Time Format.  
Date/Time Format  
Clock Drift Correction  
Click this button to open a screen where you can select the date and time  
format.  
Click this button to configure a network time server. This corrects clock  
drift using a network time server of your choice. For more information, see  
Clock Drift Correction.  
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Date/Time Format  
Use the Date/Time Format screen to select the formats you prefer for displaying the date (under  
Date Format) and time (under Time Format). The following illustration shows the Date/Time  
Format screen.  
Clock Drift Correction  
Use the Date & Time – clock drift correction screen to enable clock drift correction. The following  
illustration shows the screen.  
44  
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To configure a network time server to correct the product clock drift, use the following procedure.  
NOTE This process keeps the clock from drifting (losing or gaining time), but does not  
synchronize the clock with the network time server clock.  
1
2
Select the Enable Clock Drift Correction check box.  
In the Network Time Server Address field, type the TCP/IP address of the clock which you  
want to use for correction of the product clock drift.  
NOTE Alternatively, you can click the Automatically Find Server button to find a time  
server on your network and automatically fill in this field.  
3
4
In the Local Port to Receive Time from Server field, type the name of the appropriate port.  
Click OK.  
NOTE Use this screen only to configure the time server for clock drift correction, not to set  
the clock. To set the clock, use the main Date & Time screen. For further information, see  
Date & Time.  
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Wake Time  
An IT administrator can use the Wake Time screen to schedule product wakeups on a daily basis.  
For example, the product can be set to wake up at 07:30, so the product has finished initializing and  
calibrating and is ready to use by 08:00. The administrator sets only one wakeup setting per day;  
however, each day can have a different wakeup setting. Additionally, to save energy, the sleep delay  
can be set to turn the product off after a specific period of inactivity.  
Figure 3-12 Wake Time screen  
Table 3-10 Wake Time  
Callout  
Area on the screen  
Information or capability that the area provides  
1
HP EWS tabs and  
menus  
For more information, see Navigating through the HP Embedded Web Server.  
2
3
Wake Time  
Select one or more days on which to use the wakeup setting, and then set the  
time the product is turned on each day.  
Sleep Delay  
Set the amount of time the product is idle before it goes into Sleep Mode. When  
the product is in Sleep Mode, it uses less energy.  
46  
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4
Managing network operation from the  
Networking screens  
Overview  
Use the Networking screens to configure and manage your product on your network. The  
appearance and features of the screens available from the Networking tab differ, depending on the  
model and version of your HP Jetdirect print server. The following screen is similar to what you might  
see when you click Networking. From the left navigational bar, click the Networking menu for the  
screen that you want to view.  
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Figure 4-1 Network Settings screen  
Table 4-1 Network Settings  
Callout  
Area on screen  
Information or capability that the area provides  
1
HP EWS tabs and  
menus  
For more information, see Navigating through the HP Embedded Web Server.  
2
3
Select Language  
Select the language for the Networking tab. The list of languages that are  
available in the Networking tab is not identical to the list of languages that are  
available in the Settings tab.  
Help  
Click Help for more information about the options on the Networking tab.  
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Depending on your HP Jetdirect print server model and operating version, the following are some  
tasks that you can perform from the Networking screens:  
■
■
■
■
Change network configuration settings for various types of network connections.  
Turn on or turn off printing protocols.  
Set up a support contact and support URLs.  
Set a password to control access to the product and network configuration settings. This  
password is synchronized with the password that you set on the Security screen under the  
Settings tab, so you may set or reset it from either screen.  
■
■
Configure the security of your product through the use of passwords, access lists, and  
management protocols.  
View general network status information, including network statistics that are stored on the print  
server, for network troubleshooting or optimization.  
■
■
■
View protocol information for all supported network connections.  
Open the HP Jetdirect Configuration page.  
Set the frequency at which the HP EWS checks the network status.  
For more information about the Networking screens, see the following sources:  
■
■
Help. On each Networking screen, a Help link under Other Links provides a description of the  
networking features. Also, from the Help screen you can gain access to additional help from the  
HP Web site.  
HP Jetdirect Administrator's Guide. This guide is normally available on the software CD that  
came with your product and can be downloaded from the hp.com support pages for your product:  
www.hp.com/support/clj4700 for the HP Color LaserJet 4700  
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50  
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5
Using the Other Links as a resource  
The Other Links box contains three permanent links that provide quick access to product-specific  
information, such as interactive troubleshooting and ordering information for genuine HP supplies.  
Figure 5-1 Device Information screen  
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NOTE You can use the Edit Other Links screen on the Settings tab to add up to five  
customized links to the Web sites of your choice. (With a permanent storage device installed,  
you can add up to five additional links; without the extra storage, you can add one additional  
link.) These links appear throughout the EWS screens, in the Other Links box beneath the  
left navigational bar. For more information, see Edit Other Links.  
The following sections describe each of the links that appear by default in the Other Links box.  
hp instant support  
Hewlett-Packard Company offers hp instant support, an Internet-based support system that collects  
diagnostic information from your product and matches it with the HP information database. At  
hp instant support, you can find intelligent solutions that help you resolve problems quickly and easily.  
How hp instant support works  
Information is gathered from your product and securely transmitted to Hewlett-Packard Company  
when you click hp instant support. The hp instant support Web site reads the product data to  
analyze the product's current status. The Web site creates a customized Web page that appears in  
the browser window and contains easy-to-follow text and visual aids. The hp instant support Web site  
also directs you to additional services that are available for your product.  
Before any of the product data is sent to Hewlett-Packard for analysis, you can view all of the  
information (for example, the serial number, error conditions, and product status) that will be  
forwarded. Hewlett-Packard treats this information as confidential.  
Information you can get from hp instant support  
The hp instant support Web site provides these tools for troubleshooting and for maintenance:  
■
■
Firmware and software updates.  
Troubleshooting for recent events that are listed on the Event Log. For example, the product  
might show a jam as the most recent event listed in the event Log. The hp instant support Web  
site detects the event and provides troubleshooting information for the jam.  
■
■
Support packs.  
Product documentation, such as user guides and getting started guides.  
Order Supplies  
The Order Supplies link connects you to a Web page that facilitates your online ordering of supplies  
from a reseller of your choice. The supplies that you need are preselected. You can change  
quantities or select additional items. Your items are added to the shopping cart, ready for checkout,  
ensuring that the correct supplies are ordered through your selected reseller.  
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Product Support  
The Product Support link connects you to a Web page that brings together a comprehensive menu  
of support resources that business people need. From this Web page, you can accomplish these  
tasks and more:  
■
Find a list of HP products at one site: computers, workstations, servers, storage devices,  
printers, scanners, digital imaging, and mobile devices.  
■
Obtain technical support. Solve a problem; find information to set up, install, and configure your  
product; discover and use a product; maintain your product; upgrade and migrate your product  
software and driver; and recycle products or dispose of them correctly.  
■
■
■
Gain access to self-solve resources such as FAQs, user documentation, features and  
specifications, and product-compatibility information.  
Collaborate with HP and with your peers through discussion groups, e-mail support, and phone  
support.  
Use task-based navigation to identify the task area that you want to work on and quickly discover  
related topics and tools.  
In addition, you can find these features: hot topics, a subscription center, product rebate offers and  
other announcements, and training and education opportunities.  
My Service Provider and My Service Contract  
The My Service Provider and the My Service Contract links appear only if they have been created  
(and perhaps renamed) by the service provider in the Other Links screen on the Settings tab. The  
link can then be clicked by any user to get information about the service provider and the service  
contract. The information, which can be up to 50 characters long, is stored in the permanent storage  
of the product.  
When these links have been created, the appearance of the Other Links box changes to include the  
new links, as shown in the following illustration.  
Figure 5-2 Other Links  
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Index  
A
Control Panel screen 20  
counts, page 15  
customer support  
instant 52  
F
accessing the HP Embedded Web  
Server  
accessories, verifying installed 10  
administrators  
FAQs 53  
features  
firewalls  
3
1
3
product 53  
G
alerts, setting up 27  
D
group product management  
2
logging off  
logging on  
wake time settings 46  
alerts  
4
4
Date & Time screen 43  
Date/Time Format, setting 44  
default paper size, setting 24  
destination lists  
H
hard disks, features available with  
2
configuring 29  
help  
creating 29  
testing 31  
Device Information screen 19, 40  
device location 19  
destination lists, testing 31  
e-mail configuration 26  
e-mailing information pages 32  
features 2, 27  
instant support 52  
product support 53  
HP Embedded Web Server  
features  
1
Device Status screen  
8
asset number 19  
hp instant support 52  
HP Jetdirect print server 49  
devices, defined  
diagnostics  
trays 24  
1
AutoSend 33  
HP Web Jetadmin  
2
B
browsers  
Diagnostics menu 24  
DIMMs, verifying installed 10  
I
closing after logging off  
defined  
supported  
4
incoming e-mail configuration 26  
information pages, e-mailing 32  
1
E
3
Information screens  
Information tab  
locating 24  
password protection  
ink cartridge. See print cartridge  
7
e-mail  
buttons, control panel  
8
alerts 27  
C
incoming, configuring 26  
information pages 32  
outgoing, configuring 26  
settings 25  
4
cartridge  
ordering 38, 52  
status 12  
Internet Explorer, versions  
supported  
IT administrators  
3
usage information 15  
clock drift correction 44  
clock settings 43  
Configuration Page screen 10  
Configure Device menu 24  
Configure Device screen 23  
consumables. See supplies  
control panel  
support 53  
E-mail Server screen 25  
Edit Other Links screen 38, 52  
embedded Web server  
alerts, setting up 27  
logging off  
logging on  
4
4
defined  
1
wake time settings 46  
features  
1
error messages 14  
Event Log 14  
J
Jetadmin, HP Web  
2
buttons  
8
Explorer, versions supported  
3
Jetdirect print server 49  
Job Cancel button 36  
menus 23  
viewing 20  
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K
P
AutoSend feature 33  
ordering 38, 52  
status page 12  
usage information 15  
Supplies Status screen 12  
support  
keys, control panel  
Konqueror, versions supported  
8
page counts 15  
paper  
3
default size, setting 24  
usage 15  
L
Language screen 41  
links 38, 51  
log, event 14  
logging off  
logging on  
Paper Handling menu 24  
paper path tests 24  
passwords 4, 36  
PCL documents 21  
PDF files, printing 21  
phone support 53  
POP3 configuration 26  
power, setting wake time 46  
print cartridge  
instant 52  
product 53  
4
4
system requirements  
3
T
M
TCP/IP address  
mailbox configuration 26  
media usage 15  
e-mail configuration 26  
locating 3, 19  
memory, verifying installed 10  
menus  
TCP/IP-based network  
technical support  
instant 52  
3
ordering 38, 52  
status 12  
control panel 23  
usage information 15  
Print screen 21  
print server, HP Jetdirect 49  
printing files 21, 22  
PRN files 21  
HP Embedded Web Server  
messages, error 14  
Microsoft Internet Explorer,  
5
product 53  
tests, paper path 24  
text files, printing 21  
time settings 43  
versions supported  
3
mobile devices, printing from 21  
toner cartridge. See print cartridge  
trays, diagnostics 24  
troubleshooting  
product support 53  
Mozilla, versions supported  
My Service Contract link 53  
My Service Provider link 53  
3
products, defined  
1
PS files, printing 21  
Configuration Page screen 10  
instant support 52  
R
N
recycle supplies 53  
remote configuration 23  
product support 53  
navigating  
Netscape Navigator, versions  
supported  
Networking screens 47  
Networking tab  
networks  
5
U
3
S
usage information, AutoSend 33  
Usage screen 15  
user name 36  
Safari, versions supported  
Security screen 36  
security settings  
general 36  
serial number 19  
server, HP Jetdirect 49  
service contract link 53  
service providers  
alerts, setting up 27  
links to 53  
3
6
configuring 47  
types supported  
Web Jetadmin  
W
3
Web browsers  
2
closing after logging off  
defined  
4
1
O
supported  
3
ON/OFF schedule 46  
online help  
Web Jetadmin  
2
Web server, embedded  
instant support 52  
product support 53  
defined  
features  
Web sites, support  
instant 52  
1
1
logging off  
logging on as  
Settings tab 6, 23  
shutdown, setting wake time 46  
status  
4
4
opening the HP Embedded Web  
Server  
3
Opera, versions supported  
ordering  
3
product 53  
alerts 27  
hard disks  
supplies 38, 52  
2
e-mailing information pages 32  
network 47  
Other Links area 38, 51  
supplies 12  
outgoing mail configuration 26  
supplies  
56  
Index  
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© 2005 Hewlett-Packard Development Company, L.P.  
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