Compaq All in One Printer A1500 User Manual

NOTICE  
2000 Compaq Computer Corporation  
COMPAQ and the Compaq logo Registered in U.S. Patent and Trademark Office.  
Microsoft and Windows are trademarks of Microsoft Corporation.  
All other product names mentioned herein may be trademarks or registered trademarks of their respective companies.  
Compaq shall not be liable for technical or editorial errors or omissions contained herein. The information in this document  
is subject to change without notice.  
The information in this publication is subject to change without notice and is provided “AS IS” WITHOUT WARRANTY  
OF ANY KIND. THE ENTIRE RISK ARISING OUT OF THE USE OF THIS INFORMATION REMAINS WITH  
RECIPIENT. IN NO EVENT SHALL COMPAQ BE LIABLE FOR ANY DIRECT, CONSEQUENTIAL, INCIDENTAL,  
SPECIAL, PUNITIVE OR OTHER DAMAGES WHATSOEVER (INCLUDING WITHOUT LIMITATION, DAMAGES  
FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION OR LOSS OF BUSINESS INFORMATION), EVEN  
IF COMPAQ HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE FOREGOING SHALL  
APPLY REGARDLESS OF THE NEGLIGENCE OR OTHER FAULT OF EITHER PARTY AND REGARDLESS OF  
WHETHER SUCH LIABILITY SOUNDS IN CONTRACT, NEGLIGENCE, TORT, OR ANY OTHER THEORY OF  
LEGAL LIABILITY, AND NOTWITHSTANDING ANY FAILURE OR ESSENTIAL PURPOSE OF ANY LIMITED  
REMEDY.  
The limited warranties for Compaq products are exclusively set forth in the documentation accompanying such products.  
Nothing herein should be construed as constituting a further or additional warranty.  
Compaq A1500  
First Edition (August 2000)  
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CONTENTS  
USING THIS GUIDE................................................... 1  
Text Conventions in This Guide................................ 1  
Special Messages....................................................... 1  
Locating Help ............................................................ 1  
PRINTING ................................................................ 33  
Printing a Document ................................................33  
Changing the Printer Properties ...............................33  
Accessing the Control Program ...............................34  
GETTING STARTED.................................................. 3  
Step 1: Unpack the Box............................................. 3  
Step 2: Choose a Location for the A1500.................. 4  
Step 3: Prepare the A1500 for Use ............................ 4  
Step 4: Set Up the Document Trays .......................... 4  
Step 5: Connect the AC Power Cord......................... 5  
Step 6: Install the Ink Cartridges ............................... 5  
Step 7: Connect the Telephone Line Cord................. 6  
Step 8: Check Phone Line ......................................... 6  
Step 9: Load Paper..................................................... 7  
Step 10: Connect the USB Printer Cable................... 7  
FAXING.................................................................... 37  
Preparing Documents for Faxing .............................37  
Loading the Documents ...........................................37  
Sending a Fax Using the Control Panel ...................37  
Advanced Faxing Features.......................................38  
Speed Sending..........................................................39  
On Hook Dialing (OHD)..........................................39  
Confirming Transmission ........................................40  
Redial.......................................................................40  
Automatic Redial .....................................................40  
Receiving a Fax........................................................40  
Fax Forwarding........................................................41  
Using the Compaq Control Form to Fax..................42  
COMPAQ A1500 SOFTWARE INSTALLATION ....... 9  
Description of Programs and Drivers ........................ 9  
System Requirements ................................................ 9  
Installing the Software............................................. 10  
COPYING................................................................. 43  
Preparing Documents for Copying...........................43  
Using the Copy/Scan Sleeve....................................43  
Loading the Documents ...........................................43  
Copying....................................................................43  
Copying using the Control Form..............................43  
Advanced Copy Features .........................................44  
COMPAQ A1500 CONTROLS AND FEATURES.... 11  
COMMON PROCEDURES....................................... 13  
Using the A1500 Monitor Program......................... 13  
Changing Default Settings....................................... 14  
Stand Alone Operation ............................................ 14  
Setting the Date and Time ....................................... 14  
Printing Reports....................................................... 15  
Changing Print Cartridges ....................................... 16  
Aligning Print Cartridges......................................... 17  
Cleaning Print Cartridges ........................................ 18  
Installing and Using the Photo Cartridge................. 19  
Loading Different Sized Paper ................................ 20  
Printing on Envelopes.............................................. 20  
Calibrating the Scanner ........................................... 21  
Front Control Panel Setup Button............................ 22  
SCANNING .............................................................. 45  
Preparing Documents for Scanning .........................45  
Using the Copy/Scan Sleeve....................................45  
Loading the Documents ...........................................45  
Scanning...................................................................45  
Scan to Email...........................................................45  
Scan to Applications ................................................46  
Scanning with the Computer....................................46  
Scanning with the Compaq Control Form................46  
Advanced Scanning .................................................47  
MAINTAINING YOUR A1500................................... 49  
USING THE COMPAQ A1500 SETTINGS UTILITY 23  
Accessing the Settings Utility.................................. 23  
Main Settings Window............................................ 23  
Print Settings ........................................................... 24  
Fax Settings ............................................................. 24  
Advanced Fax Settings ............................................ 25  
Speed Send Settings ................................................ 26  
Copy Settings........................................................... 27  
Scan Settings ........................................................... 28  
Control Form Settings ............................................. 29  
ALTERNATE SETUPS ............................................ 51  
Using the A1500 Extension Feature ........................51  
Sharing a Telephone Line with Other Devices ........51  
DRPD.......................................................................52  
Connecting and Configuring Equipment..................52  
BASIC TROUBLESHOOTING................................. 55  
Clearing Document and Paper Jams ........................55  
Error Messages.........................................................56  
Correcting Problems ................................................61  
CONTROL FORM .................................................... 31  
Using the Control Form to Copy ............................. 32  
Using the Control Form to Scan.............................. 32  
Using the Control Form to Fax................................ 32  
REGULATORY AND SAFETY NOTICES................ 66  
INDEX  
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Using This Guide  
Basic Troubleshooting  
Text Conventions in This Guide  
The Basic Troubleshooting chapter of this guide shows  
how to fix many common All-In-One related issues.  
The examples below identify and explain specially  
formatted text that is used throughout this guide.  
The names of your keyboard keys, A1500  
control panel buttons, and certain software  
instructions appear in a bold type. For example,  
Index  
Look for specific topics in the index at the end of this  
guide. Look for a topic by name, such as “printer” or,  
try looking for the action word, such as "printing a  
file."  
Home, End, Tab, Start, Setup, or Cancel.  
Some keys must be pressed at the same time to  
perform a task. We show this with the key names  
and the plus (+) symbol; for example, Ctrl+Home.  
Service and Support  
If you need further technical support, you can contact  
Compaq using our Internet site, or by telephoning one  
of our technical support centers. Our web site is  
located at  
When we discuss hard drives and diskette drives,  
we use capital letters to identify the drives; for  
example, drive A.  
Software is stored in directories on the hard  
drive. These directories are called folders. We  
also show them in capital letters, for example,  
MY FOLDER.  
Compaq's Technical Support telephone numbers, by  
region, are located in the Limited Warranty Statement.  
Sometimes, you will need to type information  
and press the Enter key. You will be told to  
“enter” this information.  
Be sure you know the serial number for your A1500 before you call  
technical support. The serial number is located on the rear of the  
machine. Write this number below for future use.  
Sometimes, you will need to type information  
without pressing the Enter key. You will be  
asked to "type" this information.  
Model and Serial Numbers  
Sometimes you will enter a command into a text  
box. This is similar to older operating systems.  
We show these commands in lower case and  
bold type; for example, install or a:\install.  
Model Number:  
Serial Number:  
Purchase Date:  
Store Name:  
A1500  
Special Messages  
The following words and symbols have special  
meaning in this guide:  
Getting Additional Help  
Application Help  
Text set off in this manner presents specific instructions,  
commentary, sidelights, or interesting points of information.  
Many software programs or applications have Help  
files. To access Help for a specific application, you  
need to be using that program. Click Help on the menu  
bar, or press the F1 key.  
CAUTION: Text set off in this matter indicates that failure to follow  
directions could result in equipment damage or loss of information.  
Locating Help  
Compaq provides you with several resources to help  
you learn about your Compaq A1500. A few of these  
resources are:  
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Getting Started  
Step 1: Unpack the Box  
When unpacking the box containing your Compaq A1500 All-In-One, make sure that all of the items listed below are  
included. If there are any missing or damaged parts, return the All-In-One in its original packaging to the place of purchase.  
Box Contents  
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One Compaq A1500 All-In-One—use the All-In-One for all of your  
printing, faxing, copying, and scanning needs.  
One document exit tray—supports the original document when faxing,  
copying, or scanning is complete.  
One AC power (electrical) cord—plugs into the rear of the All-In-One  
to supply electrical power.  
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5
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The telephone cord—plugs into the A1500 telephone line jack.  
Two ink cartridges—1 color cartridge and 1 black cartridge.  
CD-ROM—contains the software drivers and application software  
required to operate the A1500.  
Not Shown:  
One copy/scan sleeve—for faxing, copying, and scanning. Protects  
photographs to be scanned. Also allows you to scan irregular size  
paper.  
Documentation—provides the information required to set up, operate,  
and maintain the A1500. Your documentation also provides important  
safety information, your Limited Warranty Statement, and  
troubleshooting tips.  
Purchase Separately  
Printer cable—The Compaq A1500 uses a standard USB cable (A Plug/B  
Plug). This cable is not included with your All-In-One and must be  
purchased separately.  
Photo cartridge —The color cartridge that comes with your A1500 will  
provide excellent near photo-quality color printing. However, an optional  
photo cartridge is also available for even higher quality results. You may  
purchase this cartridge separately.  
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Extend the Document Trays  
The A1500 ships with the document input/exit tray  
already installed.  
Step 2: Choose a Location for the A1500  
To help guarantee trouble-free operation of your  
A1500, place it on a flat, stable surface. Leave enough  
space behind and in front of the A1500 to allow for  
easy paper loading, document removal, and for  
opening the control panel.  
To support documents before and after printing,  
faxing, copying or scanning, remove the packing tape  
and extend all of the trays by pulling up and unfolding  
the extensions.  
CAUTION: Do not place the A1500 in direct sunlight, near heat  
sources or air conditioners or in dusty or dirty environments.  
The A1500 appears as illustrated:  
Step 3: Prepare the A1500 for Use  
When you take the A1500 out of the box, note that it  
was packaged to protect it during shipping. Before you  
use the A1500, make certain that you remove all of the  
following items:  
Tape  
Packing materials  
CAUTION: For instructions on removing the packing material, see the  
Compaq A1500 All-In-One setup poster.  
Step 4: Set Up the Document Trays  
The A1500 uses several trays to support your paper  
documents.  
Document Exit Tray  
To install the document exit tray:  
Extending the paper trays  
1. Align the latches on the tray with the slots on  
the front of the All-In-One.  
2. Slide the tray latches into the appropriate slots  
until the latches lock into place.  
Installing the document exit tray  
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Step 5: Connect the AC Power Cord  
Step 6: Install the Ink Cartridges  
This section shows you how to connect the A1500 to  
the electrical outlet using the AC power cord.  
1. Lift the control panel by grabbing the panel along  
the top edge.  
1. Connect one end of the AC power cord into the  
back of the A1500.  
2. Pull the control panel forward.  
2. Connect the other end into a standard AC power  
outlet (120V, 60Hz).  
Connecting the AC Power Cord  
Lifting the control panel  
CAUTION: Make certain that you plug the cord into a grounded  
(three-prong) wall outlet. Using an outlet that is not grounded may  
damage the A1500.  
3. Lift the ink cartridge access door. For better  
access, stow the document input tray away. The  
cartridge carriage will move to the center.  
After you have plugged in the A1500, the date and  
time may be blinking on the display. Your PC sets and  
maintains the date and time for you. However, if you  
are using the A1500 as a standalone machine, see  
“Setting Date and Time” in the Common Procedures  
chapter.  
Compaq recommends that you leave the A1500 on  
at all times. The A1500 goes into an energy saving  
mode when not in use. However, if you want to  
turn off the A1500, unplug the power cord.  
Lifting the ink cartridge access door  
4. Remove the new ink cartridge from its  
packaging. Hold the ink cartridge by the black  
areas or colored top only.  
5. Remove the tape covering the print head by  
carefully pulling on the yellow tab. Be sure to  
remove all of the tape.  
CAUTION: Do not touch the gold contact area of the print cartridge.  
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6. Insert the bottom of the black ink cartridge into  
the right carriage slot. Press back until the  
cartridge snaps firmly into place.  
Step 7: Connect the Telephone Line Cord  
This section shows you how to connect the telephone  
line cord to the A1500. You may also choose to add an  
extension telephone, answering machine or computer  
modem. If you have a single telephone line, this allows  
you to use your telephone when you are not faxing.  
For more information on connecting an extension telephone or other  
optional equipment to the A1500, see the “Alternate Setup” section.  
To connect the telephone line cord:  
1. Plug one end of the telephone line cord into the  
socket marked LINE on the left side of the  
A1500.  
2. Plug the telephone line cord into a standard  
telephone wall jack.  
Installing the printer cartridge  
7. Insert the bottom of the color ink cartridge into  
the left carriage slot. Press back until the  
cartridge locks firmly into place.  
If the ink cartridges move loosely in the carriage, they are not  
locked into place. They are also color coded to help with their  
installation..  
Connecting the Telephone Line Cord  
Step 8: Check Phone Line  
8. Close the ink cartridge access door and the  
control panel. Press firmly at the top center of  
the control panel until it snaps closed. The  
following message displays on the LCD panel:  
If you have connected the telephone line, press  
Start. You should hear a dial tone. If you hear a  
dial tone, you are properly connected. Press Stop to  
hang up.  
If you do not hear a dial tone, verify that the telephone  
line cord is connected securely into the wall and into  
the socket of the A1500 marked LINE.  
9. Press Start.  
An Cartridge Alignment page will print. Once it  
has finished printing, you will be prompted to enter  
values to properly align your cartridges. This is  
necessary for optimal print quality. See “Aligning  
Print Cartridges” in the Common Procedures  
chapter of this guide for instructions on entering the  
alignment values.  
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before printing on that paper. See the “Loading  
Different Sized Paper” section of the Common  
Procedures chapter for instructions. The software must  
be installed before the paper size may be set in the  
printer software.  
Step 9: Load Paper  
You can load up to 100 sheets of plain paper into the  
paper input tray.  
To load paper into the A1500:  
Step 10: Connect the USB Printer Cable  
IMPORTANT: The printer cable is not included with  
1. Insert the paper into the paper input tray. Make  
certain the side you want to print on is facing  
you. Orient the head of the paper so that the  
head is facing down.  
your unit. You must purchase a USB cable separately.  
To connect the USB printer cable:  
2. Align the paper with the paper guide. Squeeze  
the left paper guide and move it to the right to  
match the width of the paper.  
1. Connect one end of the USB printer cable to the  
printer port on the rear of the A1500.  
2. Connect the other end of the USB printer cable  
to the USB printer port on the front or rear of  
your computer.  
Connecting the USB Printer Cable  
IMPORTANT: If your computer is on when you  
connect the USB cable, Windows will detect the  
Compaq A1500 and will ask you for the driver disk.  
Select the Cancel button on the dialog that appears.  
Inserting paper into the A1500  
The A1500 emits warning beeps or tones when the  
paper tray is empty due to one of the following  
reasons:  
You are now ready to start the software installation.  
Proceed to the Compaq A1500 Software Installation  
chapter that follows.  
The paper does not load when starting to print a  
job.  
The printer runs out of paper while printing.  
The LCD panel will then display the following  
message:  
To start or continue the print job, install more paper  
into the paper input tray then press the Form Feed  
button.  
IMPORTANT: If you load any paper other than  
8 ½” by 11”-sized paper into the paper input tray, you  
must change the default paper size. Change the default  
paper size in the printer software and on the A1500  
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Compaq A1500 Software Installation  
Although your Compaq A1500 can be used as a stand  
alone copier and fax machine, you will get the greatest  
benefit from your A1500 by connecting it to your  
computer and installing the included software.  
Media Browser  
Use Media Browser to manage your images. Create  
image albums, enhance your images, and post your  
albums to the internet.  
Installing the software will allow you to:  
ReadIRIS (OCR)  
With ReadIRIS, you can scan documents and convert  
them to text. Load the text files into your favorite word  
processor for editing.  
Print from your computer  
Scan images to your computer  
Send images and faxes through email  
Adjust the Compaq A1500 settings  
Use the innovative Compaq Control Form  
Upload image albums to the internet  
Scan documents for word processing  
And more!  
System Requirements  
Before you start, make sure you have the minimum  
computer setup:  
486 processor (recommend Pentium 100 or better  
for optimum performance).  
Microsoft Windows 98 Second Edition,  
Description of Programs and Drivers  
The software is located on the A1500 Drivers CD. The  
A1500 Drivers CD includes the following software:  
Windows Millennium, or Windows 2000.  
32 MB RAM (64 MB RAM or more for  
optimum performance, and 128 MB or more for  
scanning large images).  
Printer Driver  
40 MB available hard drive space (100 MB for a  
The printer driver tells the computer what kind of a  
printer you are using and controls the various settings,  
such as print quality and paper type. You define these  
settings within the printer driver, which then  
communicates the settings to both the computer and  
the printer.  
full installation).  
Additional minimum of 100 MB free hard drive  
space recommended for full-color scanning.  
CD-ROM drive required for software  
installation.  
Scanner Driver  
IMPORTANT: The Compaq Limited Warranty  
excludes the use of the A1500 outside of the country  
of purchase. See your Limited Warranty Statement for  
more details.  
The scanner driver allows you to scan images from any  
graphics or OCR (Optical Character Recognition)  
applications program that supports the TWAIN  
standard; for example, Kodak Imaging, Microsoft  
Paint, etc.  
Compaq A1500 Utilities  
The Compaq A1500 software allows you to control  
how you want to use your Compaq A1500 to print,  
fax, copy, and scan.  
With the utility software, you can change your  
Compaq A1500 settings, set your scanning  
applications, enter your Speed Send lists, and send  
faxes to email recipients.  
You can also use the Compaq Control Form to  
automate common scanning, copying, and faxing  
tasks.  
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