Compaq All in One Printer A1500 User Manual

NOTICE

 2000 Compaq Computer Corporation

COMPAQ and the Compaq logo Registered in U.S. Patent and Trademark Office.

Microsoft and Windows are trademarks of Microsoft Corporation.

All other product names mentioned herein may be trademarks or registered trademarks of their respective companies.

Compaq shall not be liable for technical or editorial errors or omissions contained herein. The information in this document

is subject to change without notice.

The information in this publication is subject to change without notice and is provided “AS IS” WITHOUT WARRANTY

OF ANY KIND. THE ENTIRE RISK ARISING OUT OF THE USE OF THIS INFORMATION REMAINS WITH

RECIPIENT. IN NO EVENT SHALL COMPAQ BE LIABLE FOR ANY DIRECT, CONSEQUENTIAL, INCIDENTAL,

SPECIAL, PUNITIVE OR OTHER DAMAGES WHATSOEVER (INCLUDING WITHOUT LIMITATION, DAMAGES

FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION OR LOSS OF BUSINESS INFORMATION), EVEN

IF COMPAQ HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE FOREGOING SHALL

APPLY REGARDLESS OF THE NEGLIGENCE OR OTHER FAULT OF EITHER PARTY AND REGARDLESS OF

WHETHER SUCH LIABILITY SOUNDS IN CONTRACT, NEGLIGENCE, TORT, OR ANY OTHER THEORY OF

LEGAL LIABILITY, AND NOTWITHSTANDING ANY FAILURE OR ESSENTIAL PURPOSE OF ANY LIMITED

REMEDY.

The limited warranties for Compaq products are exclusively set forth in the documentation accompanying such products.

Nothing herein should be construed as constituting a further or additional warranty.

Compaq A1500

First Edition (August 2000)

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CONTENTS

USING THIS GUIDE................................................... 1

Text Conventions in This Guide................................ 1

Special Messages....................................................... 1

Locating Help ............................................................ 1

PRINTING ................................................................ 33

Printing a Document ................................................33

Changing the Printer Properties ...............................33

Accessing the Control Program ...............................34

GETTING STARTED.................................................. 3

Step 1: Unpack the Box............................................. 3

Step 2: Choose a Location for the A1500.................. 4

Step 3: Prepare the A1500 for Use ............................ 4

Step 4: Set Up the Document Trays .......................... 4

Step 5: Connect the AC Power Cord......................... 5

Step 6: Install the Ink Cartridges ............................... 5

Step 7: Connect the Telephone Line Cord................. 6

Step 8: Check Phone Line ......................................... 6

Step 9: Load Paper..................................................... 7

Step 10: Connect the USB Printer Cable................... 7

FAXING.................................................................... 37

Preparing Documents for Faxing .............................37

Loading the Documents ...........................................37

Sending a Fax Using the Control Panel ...................37

Advanced Faxing Features.......................................38

Speed Sending..........................................................39

On Hook Dialing (OHD)..........................................39

Confirming Transmission ........................................40

Redial.......................................................................40

Automatic Redial .....................................................40

Receiving a Fax........................................................40

Fax Forwarding........................................................41

Using the Compaq Control Form to Fax..................42

COMPAQ A1500 SOFTWARE INSTALLATION ....... 9

Description of Programs and Drivers ........................ 9

System Requirements ................................................ 9

Installing the Software............................................. 10

COPYING................................................................. 43

Preparing Documents for Copying...........................43

Using the Copy/Scan Sleeve....................................43

Loading the Documents ...........................................43

Copying....................................................................43

Copying using the Control Form..............................43

Advanced Copy Features .........................................44

COMPAQ A1500 CONTROLS AND FEATURES.... 11

COMMON PROCEDURES....................................... 13

Using the A1500 Monitor Program......................... 13

Changing Default Settings....................................... 14

Stand Alone Operation ............................................ 14

Setting the Date and Time ....................................... 14

Printing Reports....................................................... 15

Changing Print Cartridges ....................................... 16

Aligning Print Cartridges......................................... 17

Cleaning Print Cartridges ........................................ 18

Installing and Using the Photo Cartridge................. 19

Loading Different Sized Paper ................................ 20

Printing on Envelopes.............................................. 20

Calibrating the Scanner ........................................... 21

Front Control Panel Setup Button............................ 22

SCANNING .............................................................. 45

Preparing Documents for Scanning .........................45

Using the Copy/Scan Sleeve....................................45

Loading the Documents ...........................................45

Scanning...................................................................45

Scan to Email...........................................................45

Scan to Applications ................................................46

Scanning with the Computer....................................46

Scanning with the Compaq Control Form................46

Advanced Scanning .................................................47

MAINTAINING YOUR A1500................................... 49

USING THE COMPAQ A1500 SETTINGS UTILITY 23

Accessing the Settings Utility.................................. 23

Main Settings Window............................................ 23

Print Settings ........................................................... 24

Fax Settings ............................................................. 24

Advanced Fax Settings ............................................ 25

Speed Send Settings ................................................ 26

Copy Settings........................................................... 27

Scan Settings ........................................................... 28

Control Form Settings ............................................. 29

ALTERNATE SETUPS ............................................ 51

Using the A1500 Extension Feature ........................51

Sharing a Telephone Line with Other Devices ........51

DRPD.......................................................................52

Connecting and Configuring Equipment..................52

BASIC TROUBLESHOOTING................................. 55

Clearing Document and Paper Jams ........................55

Error Messages.........................................................56

Correcting Problems ................................................61

CONTROL FORM .................................................... 31

Using the Control Form to Copy ............................. 32

Using the Control Form to Scan.............................. 32

Using the Control Form to Fax................................ 32

REGULATORY AND SAFETY NOTICES................ 66

INDEX

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Using This Guide

Basic Troubleshooting

Text Conventions in This Guide

The Basic Troubleshooting chapter of this guide shows

how to fix many common All-In-One related issues.

The examples below identify and explain specially

formatted text that is used throughout this guide.

• The names of your keyboard keys, A1500

control panel buttons, and certain software

instructions appear in a bold type. For example,

Index

Look for specific topics in the index at the end of this

guide. Look for a topic by name, such as “printer” or,

try looking for the action word, such as "printing a

file."

Home, End, Tab, Start, Setup, or Cancel.

• Some keys must be pressed at the same time to

perform a task. We show this with the key names

and the plus (+) symbol; for example, Ctrl+Home.

Service and Support

If you need further technical support, you can contact

Compaq using our Internet site, or by telephoning one

of our technical support centers. Our web site is

located at

• When we discuss hard drives and diskette drives,

we use capital letters to identify the drives; for

example, drive A.

• Software is stored in directories on the hard

drive. These directories are called folders. We

also show them in capital letters, for example,

MY FOLDER.

www.compaq.com

Compaq's Technical Support telephone numbers, by

region, are located in the Limited Warranty Statement.

• Sometimes, you will need to type information

and press the Enter key. You will be told to

“enter” this information.

Be sure you know the serial number for your A1500 before you call

technical support. The serial number is located on the rear of the

machine. Write this number below for future use.

• Sometimes, you will need to type information

without pressing the Enter key. You will be

asked to "type" this information.

Model and Serial Numbers

• Sometimes you will enter a command into a text

box. This is similar to older operating systems.

We show these commands in lower case and

bold type; for example, install or a:\install.

Model Number:

Serial Number:

Purchase Date:

Store Name:

A1500

Special Messages

The following words and symbols have special

meaning in this guide:

Getting Additional Help

Application Help

Text set off in this manner presents specific instructions,

commentary, sidelights, or interesting points of information.

Many software programs or applications have Help

files. To access Help for a specific application, you

need to be using that program. Click Help on the menu

bar, or press the F1 key.

CAUTION: Text set off in this matter indicates that failure to follow

directions could result in equipment damage or loss of information.

Locating Help

Compaq provides you with several resources to help

you learn about your Compaq A1500. A few of these

resources are:

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Getting Started

Step 1: Unpack the Box

When unpacking the box containing your Compaq A1500 All-In-One, make sure that all of the items listed below are

included. If there are any missing or damaged parts, return the All-In-One in its original packaging to the place of purchase.

Box Contents

One Compaq A1500 All-In-One—use the All-In-One for all of your

printing, faxing, copying, and scanning needs.

One document exit tray—supports the original document when faxing,

copying, or scanning is complete.

One AC power (electrical) cord—plugs into the rear of the All-In-One

to supply electrical power.

The telephone cord—plugs into the A1500 telephone line jack.

Two ink cartridges—1 color cartridge and 1 black cartridge.

CD-ROM—contains the software drivers and application software

required to operate the A1500.

Not Shown:

•

One copy/scan sleeve—for faxing, copying, and scanning. Protects

photographs to be scanned. Also allows you to scan irregular size

paper.

•

Documentation—provides the information required to set up, operate,

and maintain the A1500. Your documentation also provides important

safety information, your Limited Warranty Statement, and

troubleshooting tips.

Purchase Separately

Printer cable—The Compaq A1500 uses a standard USB cable (A Plug/B

Plug). This cable is not included with your All-In-One and must be

purchased separately.

Photo cartridge —The color cartridge that comes with your A1500 will

provide excellent near photo-quality color printing. However, an optional

photo cartridge is also available for even higher quality results. You may

purchase this cartridge separately.

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Extend the Document Trays

The A1500 ships with the document input/exit tray

already installed.

Step 2: Choose a Location for the A1500

To help guarantee trouble-free operation of your

A1500, place it on a flat, stable surface. Leave enough

space behind and in front of the A1500 to allow for

easy paper loading, document removal, and for

opening the control panel.

To support documents before and after printing,

faxing, copying or scanning, remove the packing tape

and extend all of the trays by pulling up and unfolding

the extensions.

CAUTION: Do not place the A1500 in direct sunlight, near heat

sources or air conditioners or in dusty or dirty environments.

The A1500 appears as illustrated:

Step 3: Prepare the A1500 for Use

When you take the A1500 out of the box, note that it

was packaged to protect it during shipping. Before you

use the A1500, make certain that you remove all of the

following items:

• Tape

• Packing materials

CAUTION: For instructions on removing the packing material, see the

Compaq A1500 All-In-One setup poster.

Step 4: Set Up the Document Trays

The A1500 uses several trays to support your paper

documents.

Document Exit Tray

To install the document exit tray:

Extending the paper trays

1. Align the latches on the tray with the slots on

the front of the All-In-One.

2. Slide the tray latches into the appropriate slots

until the latches lock into place.

Installing the document exit tray

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Step 5: Connect the AC Power Cord

Step 6: Install the Ink Cartridges

This section shows you how to connect the A1500 to

the electrical outlet using the AC power cord.

1. Lift the control panel by grabbing the panel along

the top edge.

1. Connect one end of the AC power cord into the

back of the A1500.

2. Pull the control panel forward.

2. Connect the other end into a standard AC power

outlet (120V, 60Hz).

Connecting the AC Power Cord

Lifting the control panel

CAUTION: Make certain that you plug the cord into a grounded

(three-prong) wall outlet. Using an outlet that is not grounded may

damage the A1500.

3. Lift the ink cartridge access door. For better

access, stow the document input tray away. The

cartridge carriage will move to the center.

After you have plugged in the A1500, the date and

time may be blinking on the display. Your PC sets and

maintains the date and time for you. However, if you

are using the A1500 as a standalone machine, see

“Setting Date and Time” in the Common Procedures

chapter.

Compaq recommends that you leave the A1500 on

at all times. The A1500 goes into an energy saving

mode when not in use. However, if you want to

turn off the A1500, unplug the power cord.

Lifting the ink cartridge access door

4. Remove the new ink cartridge from its

packaging. Hold the ink cartridge by the black

areas or colored top only.

5. Remove the tape covering the print head by

carefully pulling on the yellow tab. Be sure to

remove all of the tape.

CAUTION: Do not touch the gold contact area of the print cartridge.

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6. Insert the bottom of the black ink cartridge into

the right carriage slot. Press back until the

cartridge snaps firmly into place.

Step 7: Connect the Telephone Line Cord

This section shows you how to connect the telephone

line cord to the A1500. You may also choose to add an

extension telephone, answering machine or computer

modem. If you have a single telephone line, this allows

you to use your telephone when you are not faxing.

For more information on connecting an extension telephone or other

optional equipment to the A1500, see the “Alternate Setup” section.

To connect the telephone line cord:

1. Plug one end of the telephone line cord into the

socket marked LINE on the left side of the

A1500.

2. Plug the telephone line cord into a standard

telephone wall jack.

Installing the printer cartridge

7. Insert the bottom of the color ink cartridge into

the left carriage slot. Press back until the

cartridge locks firmly into place.

If the ink cartridges move loosely in the carriage, they are not

locked into place. They are also color coded to help with their

installation..

Connecting the Telephone Line Cord

Step 8: Check Phone Line

8. Close the ink cartridge access door and the

control panel. Press firmly at the top center of

the control panel until it snaps closed. The

following message displays on the LCD panel:

If you have connected the telephone line, press

Start. You should hear a dial tone. If you hear a

dial tone, you are properly connected. Press Stop to

hang up.

If you do not hear a dial tone, verify that the telephone

line cord is connected securely into the wall and into

the socket of the A1500 marked LINE.

9. Press Start.

An Cartridge Alignment page will print. Once it

has finished printing, you will be prompted to enter

values to properly align your cartridges. This is

necessary for optimal print quality. See “Aligning

Print Cartridges” in the Common Procedures

chapter of this guide for instructions on entering the

alignment values.

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before printing on that paper. See the “Loading

Different Sized Paper” section of the Common

Procedures chapter for instructions. The software must

be installed before the paper size may be set in the

printer software.

Step 9: Load Paper

You can load up to 100 sheets of plain paper into the

paper input tray.

To load paper into the A1500:

Step 10: Connect the USB Printer Cable

IMPORTANT: The printer cable is not included with

1. Insert the paper into the paper input tray. Make

certain the side you want to print on is facing

you. Orient the head of the paper so that the

head is facing down.

your unit. You must purchase a USB cable separately.

To connect the USB printer cable:

2. Align the paper with the paper guide. Squeeze

the left paper guide and move it to the right to

match the width of the paper.

1. Connect one end of the USB printer cable to the

printer port on the rear of the A1500.

2. Connect the other end of the USB printer cable

to the USB printer port on the front or rear of

your computer.

Connecting the USB Printer Cable

IMPORTANT: If your computer is on when you

connect the USB cable, Windows will detect the

Compaq A1500 and will ask you for the driver disk.

Select the Cancel button on the dialog that appears.

Inserting paper into the A1500

The A1500 emits warning beeps or tones when the

paper tray is empty due to one of the following

reasons:

You are now ready to start the software installation.

Proceed to the Compaq A1500 Software Installation

chapter that follows.

• The paper does not load when starting to print a

job.

• The printer runs out of paper while printing.

The LCD panel will then display the following

message:

To start or continue the print job, install more paper

into the paper input tray then press the Form Feed

button.

IMPORTANT: If you load any paper other than

8 ½” by 11”-sized paper into the paper input tray, you

must change the default paper size. Change the default

paper size in the printer software and on the A1500

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Compaq A1500 Software Installation

Although your Compaq A1500 can be used as a stand

alone copier and fax machine, you will get the greatest

benefit from your A1500 by connecting it to your

computer and installing the included software.

Media Browser

Use Media Browser to manage your images. Create

image albums, enhance your images, and post your

albums to the internet.

Installing the software will allow you to:

ReadIRIS (OCR)

With ReadIRIS, you can scan documents and convert

them to text. Load the text files into your favorite word

processor for editing.

•

Print from your computer

Scan images to your computer

Send images and faxes through email

Adjust the Compaq A1500 settings

Use the innovative Compaq Control Form

Upload image albums to the internet

Scan documents for word processing

And more!

System Requirements

Before you start, make sure you have the minimum

computer setup:

• 486 processor (recommend Pentium 100 or better

for optimum performance).

• Microsoft Windows 98 Second Edition,

Description of Programs and Drivers

The software is located on the A1500 Drivers CD. The

A1500 Drivers CD includes the following software:

Windows Millennium, or Windows 2000.

• 32 MB RAM (64 MB RAM or more for

optimum performance, and 128 MB or more for

scanning large images).

Printer Driver

• 40 MB available hard drive space (100 MB for a

The printer driver tells the computer what kind of a

printer you are using and controls the various settings,

such as print quality and paper type. You define these

settings within the printer driver, which then

communicates the settings to both the computer and

the printer.

full installation).

• Additional minimum of 100 MB free hard drive

space recommended for full-color scanning.

• CD-ROM drive required for software

installation.

Scanner Driver

IMPORTANT: The Compaq Limited Warranty

excludes the use of the A1500 outside of the country

of purchase. See your Limited Warranty Statement for

more details.

The scanner driver allows you to scan images from any

graphics or OCR (Optical Character Recognition)

applications program that supports the TWAIN

standard; for example, Kodak Imaging, Microsoft

Paint, etc.

Compaq A1500 Utilities

The Compaq A1500 software allows you to control

how you want to use your Compaq A1500 to print,

fax, copy, and scan.

With the utility software, you can change your

Compaq A1500 settings, set your scanning

applications, enter your Speed Send lists, and send

faxes to email recipients.

You can also use the Compaq Control Form to

automate common scanning, copying, and faxing

tasks.

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5. When the A1500 setup screen appears, follow

the on-screen instructions to complete the

software installation.

Installing the Software

Before you start, make sure your computer meets or

exceeds the system requirements for the drivers and

application programs you want to install. See “System

Requirements” listed above.

To install the Compaq A1500 software

1. Turn on your computer and let it complete its

start up into Windows.

2. Plug in the A1500 power cable, then connect

the USB cable to the PC.

3. Windows then detects new hardware.

IMPORTANT: For proper software installation, you MUST cancel the

Add New Hardware wizard!

Windows detects that you have installed the

Compaq A1500 and asks you for the Driver disk.

Select the Cancel button on the above dialog. If you

are starting Windows for the first time, Windows

asks you to select a printer. Again, select Cancel.

4. Put the CD in the CD-ROM drive. The

installation will start after a short period of

time.

If the CD does not run automatically, you will need

to start it yourself:

ꢀ

Click StartꢁRun.

ꢀ

Type x:\setup.exe

(where x is the drive letter for your CD-ROM

drive)

ꢀ

Click OK.

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Compaq A1500 Controls and Features

Control Panel

Control Locations and Functions

The control panel is located on the front of the A1500.

Take a moment to become familiar with the main

components of your A1500.

Control Panel Features

Setup

Provides menus to access the system setup,

cartridge maintenance, and print report features.

Front view of the A1500

Displays features for each operation.

Options

Changes the settings for that feature when

pressed after the menu button.

Controls

Stop/Clear

Halts an action or clears an incorrect value. When

multiple jobs are running, use the Option button

to select a job. Press Stop to stop it or Start to let

the job continue.

Control Panel

Accesses the functions of the A1500.

Document Input

Guides

Aligns original document for faxing,

copying, or scanning.

Start/Dial

Begin a selected action, such as faxing.

Document Input

Tray

Supports documents for faxing, copying,

or scanning.

Press this button first for On Hook Dialing (OHD).

Paper Input Tray

Extension

Supports paper.

Form Feed

Use to continue printing after reloading the paper

tray when it runs out of paper during a print job.

Also removes paper if paper does not exit

completely after printing.

Paper Exit Tray

Holds printed pages.

Document Exit

Tray

Holds original documents that have been

fed through the A1500 scanner.

Pause/

Redial

Adds a three-second pause when dialing or dials

the last number called.

Enters the “#” symbol when dialing. If pressed

when system is in the idle state, this button

provides access to the Speed Send menu (Send

to Fax or Email.)

Speed Send

Keypad

Dials a number or selects a value for printing

copies.

10 Compaq

11 Scan

Prints out the Compaq Control Form or starts a

Control Form task using this form.

Creates electronic files on your host computer

from hardcopy documents.

12 Copy

13 Fax

Copies a document.

Use to fax a document.

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Rear View

Rear View Features

AC power cord connector.

USB port (top right).

Extension (EXT) Line to telephone or answering machine.

Telephone (LINE) to wall jack.

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Common Procedures

This section describes several common procedures that

you will need to operate your Compaq A1500. These

procedures include:

Using the A1500 Monitor Program

The A1500 can only get assistance from the PC to run PC

assisted tasks when the A1500 Monitor Program is

running.

•

Using the A1500 Monitor Program

Using the A1500 Settings Utility to set up Print, Fax,

Copy and Scan operations including Speed Send and

Control Form

The following A1500 tasks require PC assistance:

•

Speed Send operations that include email addresses

and destinations

•

Changing Default Settings

•

All scan operations

Control Form jobs

Setting the date and time

Printing reports

For more details on using these procedures, go to the

appropriate chapter in this guide; for example, Faxing,

Copying or Scanning.

Changing, aligning, and cleaning print cartridges

Installing and using the photo cartridge

Loading different sized paper

Printing on envelopes

It is not necessary to have the A1500 Monitor Program running

for any Print, Copy, or Scan operations initiated from your PC.

Calibrating the scanner

Once the printer is powered and connected to the PC by

the USB cable and the software is installed, the A1500

monitor program will start running when the system is

powered up. When the A1500 Monitor Program is

running, the following icon will appear in the system tray.

Using the SETUP button on the control panel

If a PC assisted task is in progress, the icon is animated.

While your cursor is over the icon, click the left mouse

button to bring up the A1500 Settings utility. For more

details on using the utility, see “Compaq A1500 Settings

Utility” later in this chapter.

Right click on the icon to display the Monitor menu.

From the menu, you can access the Settings Utility, the

Printer Control Program, or the Printer Properties. You

can also choose to shut down the A1500 Monitor

Program. This is useful if you want to disable the A1500

from using the host PC.

If the A1500 is not connected or there is a communication

problem, a red ‘X’ will appear on the above icon.

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Changing Default Settings

The computer-based Compaq A1500 Settings Utility

provides a simple user interface to change and set up the

following features of the A1500:

Setting the Date and Time

A blinking date and time in the LCD panel will indicate

that there has been a power failure. If power is lost for

more than an hour, the correct time will be lost.

•

When the PC is connected it can automatically detect this

condition and reset the date and time for you.

Fax

Copy

Scan

The date and time can be set from the computer using the

Compaq A1500 Settings Utility or from the A1500

control panel.

Speed Send

Compaq Control Form

Setting the Date and Time using the Settings

Utility

To access the A1500 Settings Utility, use either of the

following methods:

To change the date and time from the computer:

•

Click StartꢁProgramsꢁCompaq A1500 All-In-

OneꢁCompaq A1500 Settings Utility.

1. Run the Compaq A1500 Settings Utility by

clicking on the A1500 Monitor icon.

-or-

2. Select the Fax button.

•

Left click on the A1500 Monitor Program icon located

in the system tray.

3. Select the Advanced button.

4. Select the check box to “Get date and time from

the computer.” Alternately, if this box is not

checked, you can enter the date and time.

For more details on the default settings, see the “Compaq

A1500 Settings Utility” section later in this chapter.

5. Close the Settings Utility to update the time on the

A1500 display.

Stand Alone Operation

When the A1500 is not connected to a computer, or the

computer is not on, the A1500 can perform the following

tasks:

Setting the Date and Time using the A1500

You can set the date and time from the A1500 control

panel when the A1500 is used in standalone mode, using

the following steps:

•

Send and receive faxes.

1. Press the Setup button. Date and time is the first

menu item in the Setup menu.

Make black and white or color copies

Support the following setup functions:

2. Enter two digits for the month. For example, enter

01 for January. Note that as you enter valid

information, the top line displays the updated date

and time.

ꢀ

Change, clean and align the cartridges

Print reports

Change the receive mode

3. Enter two digits for the day. For example, enter 07

for the 7^th.

Select paper size and fax receive print quality

4. Enter two digits for the year. For example, enter 00

for 2000, or 01 for 2001.

For more details on using these procedures, go to the

appropriate chapter in this guide; for example, Faxing,

Copying, Scanning and “Control Panel Setup Button.”

5. Enter two digits for the hour. For example, enter

02 for 2 PM.

If you attempt a task that requires the PC while the PC is not

available, the A1500 will display a “PC not available” message.

6. Enter two digits for the minute. For example, enter

45.

7. Enter 1 for AM or 2 for PM.

You can also use the Options button on the A1500 to step

through or skip over the current settings. If you only want

to change the hour, press the Options button until the hour

is displayed and then enter the new hour. Pressing Stop at

any time uses the last valid date and time entered.

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Printing Reports

Speed Send List

The Speed Send List contains all of the current Speed

Send names with their fax numbers and/or email

addresses.

Transmission Report Default Settings

When you send a fax from the A1500, you can choose to:

• Print a report if there is an error sending the fax

(this is the default setting)

To print the Speed Send List report, use the following

procedure:

• Always print a confirmation report

• Never print a confirmation report

1. Press Setup

2. Press the Menu button until Print Report is

To make your selection, use the Message Confirm pull-

down box in the Fax section of the Compaq A1500

Settings Utility.

displayed in the top of the display

3. Press the Options button to select Speed Send List

4. Press Start to print the report

Fax Confirmation Report

From the control panel you can print out a confirmation

report for the last fax sent.

To access or edit the Speed Send List, use the A1500

Settings Utility. For more information, see the “Speed

Send” and “Control Form Setup” sections in this

chapter.

1. Press Setup

2. Press the Menu button once. The LCD panel

Self Test

displays the following message:

The Self Test Report prints a nozzle test pattern along

with some service information that may be required

during a service call.

To print the Self Test report, use the following procedure:

1. Press Setup

3. Press Start to print the report.

2. Press the Menu button until Print Report is

displayed in the top of the display

Transmission and Reception Logs

3. Press the Options button to select Self Test

4. Press Start to print the report

Logs for faxes received or sent by the A1500 are stored in

the A1500 and can be printed out on request or

automatically every 40 transactions. Note that only the

last 40 transactions are kept. To print a report, use the

following procedure:

1. Press Setup.

2. Press the Menu button until Print Report displays

in the top line of the LCD panel.

3. Press the Options button to select the log you want

to print.

4. Press the Start button to print the report.

Fax logs will be printed automatically if the

“Automatically print fax logs” box is checked in the

Advanced Fax Settings section of the A1500 Settings

Utility.

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3. Close the cartridge access door and the control

panel. Press firmly on the top center of the control

panel until it snaps into place. The LCD panel

displays the following message:

Changing Print Cartridges

CAUTION: When changing cartridges, avoid touching the motor

located in the front right corner load area, as it can be hot.

The system can keep track of the ink level in each of the

three cartridge types: black, color, and photo. When you

tell the system that a new cartridge has been installed, the

ink level for that cartridge type is set back to full.

4. Press Start if you did not change any cartridges. If

you changed a cartridge, press the Options button

until the correct answer displays on the LCD

panel. Press Start.

If you tell the system that you are installing an old

cartridge, the ink level for that cartridge type is not reset.

This allows exchanging the black and photo cartridge as

required while maintaining the ink level for both. You can

also use the old selection when you take a cartridge out

for cleaning. For more information, see the “Cleaning

Print Cartridges” section in this chapter.

Changing Print Cartridges using your

Computer

1. Access the Compaq A1500 Printer Control

Program by right-clicking the A1500 Monitor icon

in your system tray, or by clicking

StartꢁProgramꢁCompaq A1500 All-In-

OneꢁCompaq A1500 Control Program.

2. Select the Cartridges tab.

3. Click the Install/Change Cartridges button.

4. Lift the control panel by pulling toward you on the

edge nearest the LCD display.

5. Lift the cartridge access door.

6. Replace/install the selected cartridge.

7. Close the cartridge access door.

5. If you select New Left or New Both cartridges in

Step 4, press the Options button until the correct

answer displays on the LCD panel. Press Start.

8. Close the control panel. Press firmly on the top

center of the control panel until it snaps into place.

9. Click the button that indicates which cartridge is

being installed. If it is a new cartridge, be sure to

verify that the correct type is selected: standard or

high yield.

10.Installing new cartridges requires an alignment

check and an alignment pattern will automatically

print. Go to step 4 of “Aligning Print Cartridges

from the Computer” in this chapter.

11.When re-installing old cartridges, the alignment

procedure is optional.

6. If you select New Right or New Both cartridges in

Step 4, press the Options button until the correct

answer displays on the LCD panel. Press Start.

Changing Print Cartridges using the A1500

1. Lift the front control panel by pulling toward you

on the edge nearest the LCD display.

2. Lift the cartridge access door. Replace/install the

selected cartridge. Install the color cartridge in the

left position, and the black or photo cartridge in the

right position.

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under it. Your pattern may have more letters than

those shown below.

7. If you select Old Right cartridges in Step 4, press

the Options button until the correct answer displays

on the LCD panel. Press Start.

8. If any new cartridges were installed, then an

alignment is required. An alignment pattern

automatically prints. Go to step 6 of “Aligning

Print Cartridges” in the next section below.

6. Locate the number under the alignment pattern that

comes closest to forming a perfectly straight line

from each group on the test page. For example, in

sample group A above, pattern 5 comes closest to

forming a straight line.

Aligning Print Cartridges

Cartridge alignment can be done from the computer by

using the Compaq A1500 Printer Control Program, or

from the A1500 front control panel.

7. Enter the number you chose as the appropriate

alignment setting for each group in the dialog box.

Use the Up and Down arrow keys.

The print cartridges should be aligned after installing a

new print cartridge or if the black portions of graphics do

not align with the color portions. The alignment pattern

automatically prints after installing a new cartridge.

8. Click OK after you have entered a number for each

of the groups.

Aligning Print Cartridges using the A1500

To print the alignment pattern:

1. Press Setup.

Aligning Print Cartridges using the Computer

To print the alignment pattern:

1. Access the Compaq A1500 Printer Control

Program by right clicking on the A1500 Monitor

icon, or by clicking StartꢁProgramsꢁCompaq

A1500 All-In-OneꢁCompaq A1500 Control Program.

2. Press the Menu button until the following message

appears on the LCD panel:

2. Click the Cartridges tab on the A1500 Printer

Control Program.

3. Click the Align Cartridges button. The alignment

test page will print and the “Ink Cartridge

3. Press Start. The Cartridge Alignment page prints.

Alignment” dialog box will appear on your screen.

4. Enter the Cartridge Alignment information.

Depending on the cartridge combination you have

installed in your printer, a test page with one or

more alignment patterns similar to the ones shown

4. Enter the alignment information.

5. Depending on the cartridge combination you have

installed on your printer, the A1500 prints a test

page with two or more alignment patterns similar

to those shown below. Each pattern has a number

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below is printed. Each pattern has a number under

it.

Cleaning Print Cartridges

There are approximately 200 nozzles on each of the

cartridges. Depending on the cartridge type, the nozzles

are all one color (black) or split into 3 groups of different

colors (color or photo).

Cleaning the ink jet nozzles on the print cartridges

improves the print quality.

There are several situations that can result in some of the

nozzles not working properly.

• If the cartridge is new, it may take a couple of

cleaning cycles to get all of the nozzles working.

• If the printer has not been used for an extended

period of time, the cartridges may not function

properly.

• A build up of ink on the bottom of the cartridge may

affect the cartridge performance.

• If the cartridge is running out of ink, the cartridge

will not function properly. In this case, cleaning the

cartridge will not help the nozzles to fire. You must

replace the ink cartridge.

There are two methods to clean the ink cartridges:

• Clean and nozzle test, which can be done from the

A1500 control panel or the computer.

5. Locate the number under the alignment pattern that

comes closest to forming a perfectly straight line

from each group on the test page. For example, in

sample group A, pattern 5 comes closest to

forming a straight line.

• Wiping the print cartridge nozzles.

Cleaning the Cartridges using the Computer

1. Access the Compaq A1500 Printer Control

Program by right clicking on the A1500 Monitor

icon, or by clicking StartꢁProgramsꢁCompaq

A1500 All-In-OneꢁCompaq A1500 Control Program.

6. Enter the 2-digit number on the keypad using a

leading 0 for the “A” alignment pattern, if

necessary. In this example, press the 0 and 5

buttons. The LCD panel displays the following

message:

2. Click the Cartridge tab, then click on the Clean

Print Nozzles button. The cleaning pattern prints.

Cleaning the Cartridges using the A1500

1. Press Setup.

2. Press the Menu button until the following message

appears on the LCD panel:

7. Re-enter the alignment value if an out of range

two-digit number was entered.

If the displayed value is correct, press the Options button to

proceed to the next pattern. Use the Clear button if you make a

mistake and need to back up.

3. Press Start.

8. Repeat steps 6 through 8 for the remaining printed

out patterns. Note that the number of patterns

printed depends on the cartridge types installed.

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Checking the Cartridge Cleaning Printout

1. Examine the test pattern.

The example below shows a test pattern of all nozzles

functioning correctly. The first pattern printed in each

group is from the black (or photo) cartridge. The

second one is from the color cartridge.

Cleaning the print cartridges

When cleaning the color print cartridge, wipe the nozzles

in one direction so the colors do not mix.

To dissolve dried ink, hold a damp cloth against the

nozzles for about three seconds. Gently blot and wipe dry.

1. Allow the copper-colored area to dry.

2. Reinstall the print cartridge and repeat the nozzle

test.

2. Compare the diagonal line above the printed bars

to the diagonal line below the printed bars.

Be sure that you select Old when re-installing the cartridge.

Look for a break in the diagonal lines. A broken line

indicates clogged nozzles.

This will ensure the current ink count remains accurate.

3. Remove the cartridge if the nozzle test line is still

broken. Wipe the print cartridge carrier contacts

with a tissue or soft cloth.

If the bottom line still has breaks, but fewer than the

top line, run the test two more times. If the print

quality is satisfactory after running the test three times,

the print nozzles are clean. You do not need to

complete the remaining steps.

Installing and Using the Photo Cartridge

The optional photo cartridge gives excellent, near photo

quality printing when used in conjunction with specialty

coated or photo papers.

If the print quality of both lines is not satisfactory after

running the test three times, perform the following

steps:

a. Remove and reinstall the print cartridge. For

more information, see the “Changing Print

Cartridges” section in this chapter.

When you wish to use a photo cartridge, replace the black

cartridge (right carriage position) with the photo

cartridge. Store the black cartridge in the case provided

with the photo cartridge.

b. Repeat the nozzle test.

To change the photo or black cartridge, use the install

cartridge procedure described in the “Changing Print

Cartridges” section of this chapter. To ensure correct ink

level records are maintained, always select old when

installing a used black or used photo cartridge. Use new

only when installing a new cartridge.

c. Wipe the print cartridge nozzles if the lines are

still broken.

Wiping the Print Nozzles

Wipe the print nozzles only if you have already cleaned

the print nozzles but the print quality is still not

satisfactory.

The ink level for one used ink cartridge of each type

(color, black, and photo) is tracked. The use of a second

old cartridge of the same type disrupts ink tracking and

will result in incorrect ink level reporting and possibly

lost faxes.

Wiping the print nozzles removes dried ink from the

nozzles. To wipe the print nozzles:

1. Remove the print cartridge from the printer.

2. Use a dry tissue to gently clean the entire copper

colored area including the nozzles and contacts.

When you have finished using the photo cartridge,

immediately swap it with the black cartridge.

The reasons for replacing the photo cartridge with the

black ink cartridge are:

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• Photo cartridges should be used for printing

pictures. Using it for normal faxing and black

printing operations will prematurely deplete the

black ink in the photo cartridge.

• Printing black with the photo cartridge installed will

be much slower than using the black cartridge.

• Normal incoming faxes cannot be printed when the

Photo cartridge is installed. They will be saved to

memory so you may print them later.

4. Press Stop to return to the ready state. The last

paper size displayed is the size that will be used.

Always store the unused black or photo cartridge in the storage

container provided with the photo cartridge.

Setting the Paper Size for Computer Printing

1. Open the PRINTERS folder by clicking on

Loading Different Sized Paper

StartꢁSettingsꢁPrinters.

The A1500 supports A4, Letter, and Legal sized paper in

the paper input tray.

2. Click with the right mouse button on the Compaq

A1500 icon, then select Properties.

3. Select the Paper tab.

To load paper into the A1500:

4. Select the size and type of paper installed.

5. Click OK.

1. Extend the paper support on the paper input tray.

2. Insert the paper into the paper input tray. Orient

the paper so that the head of the paper is facing

down, and the side you want to print on is facing

you.

Printing on Envelopes

Preparing Envelopes for Printing

The following envelopes are not recommended because

they may cause jams or smears, or may damage the

A1500.

3. Align the paper with the paper guides. Squeeze the

paper guide and move it to the right to match the

width of the paper.

For standalone copy and fax operations make sure that

you select the correct paper size.

• Envelopes with windows, holes, perforations,

cutouts, and double flaps

Setting Paper Size using the Settings Utility

• Envelopes made with special coated paper or deeply

embossed paper

1. Access the Compaq A1500 Settings Utility by

clicking on the A1500 Monitor icon, or click

StartꢁProgramsꢁCompaq A1500 All-In-

OneꢁCompaq A1500 Settings Utility.

• Envelopes containing letters

Loading an Envelope

Before you can print on an envelope, you must select the

envelope as your paper size. Refer to the printing

documentation of your word processing software for

instructions on how to do this.

2. Select the Fax button.

3. Select the size of the paper from the Paper Size

drop down box.

4. Close the Settings Utility.

1. Remove the paper from paper input tray.

Setting Paper Size using the Front Panel

1. Press Setup.

2. Load envelopes to the right (viewed from front).

The side you will be printing on should be facing

you.

2. Press the Menu button until the following message

3. Squeeze and slide the paper guide so that it

touches the envelopes.

appears on the LCD panel:

4. Set up the application to print on the size of the

envelope loaded. You can set up the print size

from the Properties button of the Print dialog box.

5. Print the envelope(s).

3. Press the Options button until the desired paper

size appears on the LCD panel.

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Calibrating the Scanner

The scanner may need calibrating if you see vertical

streaks in your scanned or copied images. This procedure

is also recommended after cleaning the document

scanner. See the Maintaining Your A1500 chapter in this

guide.

To re-initialize the scanner calibration, complete the

following steps:

1. Place a clean, white sheet of paper in the document

input tray.

2. Press Setup on the A1500 front control panel.

3. Press the Menu button twice. MAINTENANCE will

appear in the top line.

4. Press the Options button twice. SCANNER INIT will

appear in the bottom line of the display.

Inserting an envelope

5. Press Start.

6. The calibration process will take about one minute.

When printing is complete:

1. Replace the printer paper in the paper input tray.

2. Squeeze and slide the paper guide so that it

touches the paper.

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Front Control Panel Setup Button

From the Setup button on the All-In-One control panel, you can select the following features. Most of the features along with

many more features are available from the Compaq A1500 Settings Utility on your computer.

To access the Setup button features:

1. Press the Setup button.

2. Press the Menu button to cycle through Setup button features.

3. Press the Options button to change the settings.

Setup Button

Options

Description

•

Month/Day/Year

Hour/Minute/AM/PM

Fax Confirm

Transmit Log

Receive Log

Speed Send List

Self Test

Date/Time

These options allow you to change the date and time.

Print Report

The Fax Confirm Report prints a report for the last fax sent.

The Transmit Log lists the faxes that were sent.

The Receive Log lists the faxes that were received.

The Speed Send List lists the Speed Send numbers and names.

The Self Test checks that the printer is functioning correctly.

Press the Start button to initiate the selected report.

Maintenance

Use Cartridge Clean when the Self Test page shows a clogged nozzle.

Use Cartridge Align when the printed text looks jagged.

•

Cartridge Clean

Cartridge Align

Scanner Init

Use Scanner Init to recalibrate the scanner after cleaning the scanner or when vertical

stripes are visible in scanned images.

Press the Start button to initiate the selected report.

•

Letter

Legal

Paper Size

Use this feature for fax printing and standalone copy functions only. The size of paper

loaded into the paper input tray should always be selected here.

Silent

Low

Mid

High

Ringer Volume

Select Silent for quiet fax reception. When selected, error tones are not generated.

Use these settings to adjust the ringer volume.

Letter Quality

Draft Quality

Fax Print

Use Letter Quality for the best quality print.

Use Draft Quality to print faster and use less ink.

•

Off

Fax Forwarding

Fax Forwarding allows you to forward your faxes to another fax machine. Select Off to

turn Fax Forwarding off, Forward to forward your faxes, and Print/Forward to print

your faxes locally as well as forward them. .For more information, see the chapter on

Faxing, and the Using the Compaq A1500 Settings Utility chapter.

Forward

Print/Forward

•

Tel

Fax Receive Mode

The Tel setting allows you to use an extension telephone and start the fax by pressing

*9* on the handset if an incoming fax is heard.

Ans/Fax

The Ans/Fax settings allow an answering machine to be attached to your A1500. When

a call comes in, the fax senses the fax tones. If it doesn’t sense these tones, then the

answering machine allows the caller to leave a message.

The Fax setting should be used when the A1500 is attached to a dedicated Fax

telephone line.

•

Fax

The DRPD mode is available once a distinctive ring pattern is learned.

•

DRPD

Learn

Setup DRPD

Press Start to set the A1500 to learn the next ring pattern. Call the Fax telephone

number from another telephone within three minutes. You must have the DRPD

Service enabled by your telephone company.

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Using the Compaq A1500 Settings Utility

Settings Utility Overview

Main Settings Window

The A1500 Settings Utility allows you to change the

default settings of your A1500 All-In-One. For

instance, if you make a copy by pressing the Copy

button and then Start, the default copy settings will be

used.

The main settings window is the starting point for

accessing all of the A1500 settings. Select one of the

buttons to change the default settings of the

corresponding All-In-One feature (Fax for Fax

settings, Copy for Copy settings, and so on).

The default copy setting is Black Normal. If you

normally perform color copies, you can change the

default to Color Normal instead by using the Settings

Utility. You can customize dozens of settings to suit

your preferences.

You can always make a temporary change for a

specific job (for instance, changing the mode to Color

Best while performing a copy). When you are finished

with the current job, the A1500 will default back to the

settings you have chosen with the Settings Utility.

Accessing the Settings Utility

There are a number of ways to access the A1500

Settings Utility:

• From the Start button:

Click StartꢁProgramsꢁCompaq A1500 All-In-

OneꢁCompaq A1500 Settings Utility.

The Main Settings Window

• From the system tray, left click on the A1500

Monitor icon, as shown below:

You can make changes to your A1500 settings even when your

A1500 is not connected to your computer. Any changes will be

sent to the A1500 the next time it is connected.

From the system tray, right click on the A1500

Monitor icon, and select A1500 Settings from the menu

that appears.

IMPORTANT: Your settings changes are sent to the

A1500 after you press the Ok button, the Close button,

or the [x] close button.

The A1500 Monitor Right Click Menu

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Fax Type

Print Settings

The Fax Type determines the type of fax to be sent,

either Black, Black Photo, or Color. This will be the

format used when sending the fax through email as

well.

Select the Print button from the main settings window

to access the Print Settings.

When sending color faxes, the receiving fax machine will print

in color only if it supports color. Otherwise the fax will be sent

as a traditional black and white fax.

Fax Resolution

Select Standard, Fine, or Super Fine resolution.

Print Quality

When a fax is received, it will be printed using draft or

letter quality. If you receive a lot of junk faxes, you

should use the Draft setting to reduce the amount of

ink used.

Fax Contrast

Lighten or darken your faxes with Fax Contrast.

Print Settings Window

Receive Mode

The Receive mode controls how your fax answers

incoming calls. See the Faxing chapter later in this

manual for a full description of the possible modes.

The Print Settings gives you access to the Control

Program and the Printer Properties.

For more information on using the Control Program and Printer

Properties, see the Printing chapter later in this manual.

Message Confirm

By default, the A1500 will print a message

confirmation report only when it encounters errors

while sending a fax. You can turn confirmation on for

all faxes, or turn it off completely.

Fax Settings

Select the Fax button from the main settings window

to access the Fax Settings.

Auto Reduction

Auto Reduction will reduce incoming faxes so they fit

on the paper in the input tray.

Paper Size

The A1500 supports letter, legal, and A4 sized paper.

Fax ID and Name

This information appears at the top of your outgoing

faxes. We recommend setting the Fax ID to your fax

phone number, and set Name to your name or

company name.

Defaults

To reset all of the fax settings to the A1500 defaults,

press this button.

Fax Settings Window

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Speed Send Setup

Date and Time

Press the Setup button to set up your list of frequently

dialed fax numbers and to create group lists. See the

Speed Send section for more information.

The settings utility will synchronize the date and time

between your computer and the A1500. If you would

rather select a particular date and time yourself,

uncheck the box and enter new values.

Advanced Fax Settings

Press the Advanced button to display the advanced fax

Discard Size

settings. The advanced settings are described below.

Sometimes a fax will be slightly longer than the paper

in your input tray. Instead of printing a small amount

of useless information on another page, you can

discard it. Use the discard slider to set the amount of

data you are willing to discard.

Advanced Fax Settings

From the Fax Settings page, you can access the

Advanced Fax settings.

Fax Forwarding

If you will be away from your home or office, you can

have your faxes forwarded to you while you are gone.

To have the A1500 forward your faxes, select Forward,

or to forward your faxes and print a local copy as well,

select Forward and Print.

Enter the fax number you want the faxes forward to,

and a starting and ending date and time during which

fax forwarding will be active.

To disable Fax Forwarding before the end date and

time, select Disabled as the Forwarding Mode.

Print the Terminal ID

When this box is checked, the A1500 will print the

page number, date, time of reception, the Station Fax

ID and the Name of the remote fax machine at the top

of each received fax page. When unchecked, no

information will be printed.

Advanced Fax Settings Window

The Advanced Fax Settings page contains fax settings

that are infrequently used or changed.

Automatically Print Fax Logs

To print a fax log every 40 transactions, check this

Dial Mode

Almost all phone lines support touch tone dialing. In

case your phone line only supports pulse (rotary)

dialing, you can change the dial mode.

box.

Always Scan Fax into Memory

Normally all pages of your fax are first scanned into

memory and then transmitted. If you would rather have

the pages scanned while transmitting them, uncheck

this box. Typically this is done to conserve memory

for incoming faxes.

Volumes

Use the volume sliders to adjust the ringer and speaker

volumes to your liking.

If the A1500 is placed in a quiet environment, set the Ringer

volume to Silent to mute all alarms and sounds.

Error Correction Mode

To ensure error-free transmission with another fax

machine running ECM, especially when the

connection is poor, check this box.

Redialing

In the event a fax does not transmit the first time, due

to a busy or noisy phone line, you can adjust how

many minutes to wait between redials, and how many

times to try the fax again.

Defaults

To reset all of the advanced fax settings to the A1500

defaults, press this button.

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Fax Number

Speed Send Settings

If this person has a fax number, enter the number here.

If you need to dial a number to access an outside line,

be sure to include it. Use a comma or a “P” to pause

the dialing.

The Speed Send Settings are accessed from the Fax

Settings page.

E-Mail Address

If this person has an email address, enter it here. The

A1500 can send faxes as email (see Type below).

Sending a fax as an email requires a MAPI-enabled

email program to be on your computer, such as

Microsoft Outlook Express, an email account, and an

internet connection.

Type

Chose whether faxes should be send as a normal fax,

or as a fax via email. Use the checkbox to indicate you

want the fax sent through normal means when the PC

is not available for email.

Clearing an Entry

Speed Send Settings Window

To clear an entry of all information, first select the

speed send number you wish to clear and then press

the Clear button.

Your A1500 includes a Speed Send button (the #

button). As the name implies, you can use this button

to send faxes and emails quickly, to one person or to

many people all at once.

Selecting an Entry for Viewing or Editing

The Speed Send Settings window lets you maintain a

list of fax numbers and email addresses. These are

assigned to Speed Send numbers.

There are three ways of selecting a Speed Send entry

for viewing or editing:

1. Use the Speed Number. Type the number in the

box, or scroll to it using the adjacent arrows.

To learn more about sending faxes and emails with the Speed

Send button, see the Faxing chapter later in this manual.

2. Use the Display Name drop-down list. Click on

the arrow to the right of the display name to

display a listbox, then scroll to the name you wish

to edit.

Speed Send Addresses

You can store up to 59 individual names and numbers

in your Speed Send list. Entries are numbered 1 to 59.

3. If the name is part of a group, simply double click

on the name in the Group Members box to display

the entry.

Speed Number

To store an entry, first select the number you wish to

assign to that entry. This number will be used to send

the fax later. The numbers do not have to be

sequential, so you can pick numbers that are

meaningful to you.

Speed Send Groups

You can create up to ten (10) Speed Send Groups.

Group entries are numbered 60-69.

Group Number

Display Name

To create a group, first select a group number. As with

the individual entries, groups do not need to be

sequential.

Once you’ve chosen a number, give the entry a name.

This name can be up to 14 characters, and will be

displayed on the A1500 LCD panel.

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Display Name

Once you’ve chosen a group number, give the group a

name. The group name can be up to 14 characters, and

will be displayed on the A1500 LCD panel.

The LCD panel will indicate whether a Speed Send entry is a

group by displaying the word GROUP by the entry number.

Group Members

The Group Members list shows all of the members of

the Speed Send group.

Adding a Member

To add a member to the group, select an entry in the

Speed Send area on the left. Press the Add button to

make that entry part of the current group. You can add

the same entry to more than one group.

Copy Settings Window

Copy Size

Removing a Member

If you regularly scale your copies down to a smaller

size, use the Copy Size setting to select the default

scale. For instance, you can set the scaling so legal

sized documents are scaled down to letter size when

copied.

To remove a member from a group, select the name

you wish to remove by clicking on their name. Press

the Remove button to remove the name from the

group.

Clearing the Group

Copy Order

Normally, multiple copies are made as each page is

scanned. If you want to collate your copies, or reverse

the order so the first page is printed last, check these

boxes.

If you wish to clear all of the members from a group,

press the Clear button.

Speed Send All Group #70

The Settings utility creates a special hidden group that

contains all of the speed send entries you have defined.

If you ever want to send a fax to all of the people in

your Speed Send list, use group #70.

The computer is required when collating or reversing multiple

page color copies.

Paper Type

Copy Settings

The paper type makes a big difference when making

color copies. Select the default paper type used when

you make color copies.

The Copy Settings window controls how the A1500

makes copies.

Copy Type

Defaults

By default, the A1500 makes normal resolution black

and white copies. You can change the default copy

type to three different black settings and three different

color settings. Choose the type of copy you expect to

usually make.

To reset all of the copy settings to the A1500 defaults,

press this button.

Copy Contrast

The Copy Contrast setting controls the lightness or

darkness of the copy. Use the contrast to lighten or

darken your copies.

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Scan To Email

Scan Settings

The second Scan To menu entry is always Email. To

scan to email, you must have an internet account and

connection, a valid email address, and an email

program that supports MAPI (such as Microsoft

Outlook, Outlook Express, Eudora, etc).

The Scan Settings window controls the scan type and

contrast and the Scan To list.

By default, the TXT file format is used for Emails.

Your documents will be scanned, converted by

ReadIRIS, and then placed into the body of your email

message.

You can select a different default file type, or change

the file type when you scan. Your scanned files will be

attached to the email message.

Once scanned, your email program will be run. You

can then select recipients from your email address

book, add a subject, and type a message. Be sure and

read over any scanned text to verify its accuracy.

To automatically send faxes as emails without any user

interaction, see the Fax Speed Send section.

Scan Settings Window

Scan To Applications

Scan To Menu

Once an image is scanned, the A1500 can launch your

favorite image processing applications. You can define

up to twelve (12) additional Scan To applications,

numbered 3 to 14.

When you press the Scan button on the A1500, a Scan

To menu appears on the LCD display panel. The first

two menu entries are User Folder and Email. You can

add up to 12 additional menu options for your favorite

applications.

Scan To Entry

Scan To User Folder

The first menu entry is always the User Folder.

To store an entry, first select the number you wish to

assign to that entry. The numbers do not have to be

sequential. Pick numbers that are meaningful to you.

The User Folder is where your scanned pictures are

stored after you scan them. Once scanned, they will be

given the filename of Month-Day-###.ext, such as

Aug-05-002.JPG.

Display Name

Once you’ve chosen a number, give the entry a name.

This name can be up to 14 characters, and will be

displayed on the A1500 LCD panel.

By default, the User Folder is set to My Pictures, which

is usually located in your My Documents folder. You

can change this to any folder you wish. Type in the

new folder name, or press the […] button to browse for

an existing folder.

Application

Type the path of the application program you want to

use to edit or view the scanned image. To browse for a

program, click on the […] browse button.

Images can be stored in one of three popular file types

(Windows bitmap BMP, TIFF, or JPEG), or one of

two text formats (ASCII Text TXT, or Rich Text

Format RTF). Select a default file type.

File Type

Select a file type that is compatible with the program.

For graphics programs, choose one of the graphics file

formats (BMP, TIFF, or JPG). For text or word

processing programs, choose TXT or RTF. .

You can change the file format each time you scan. Press the

Menu button after pressing the Scan button and choose a new

file type.

ReadIRIS must be installed to convert your scanned files into

the text (TXT) or word processing (RTF) formats. ReadIRIS is

normally installed as part of the A1500 software installation.

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Clearing an Entry

Speed Send Entries

This box will list all of the Speed Send entries you

currently have defined. You must first set up your

speed send list before you can add any entries to the

Control Form. See the Speed Send Settings section

earlier in this chapter for help.

To clear an entry of all information, first select the

speed send number you wish to clear and then press

the Clear button.

Scan Type

By default, the A1500 performs normal resolution

color scans. You can change the default scan type to

three different black settings and three different color

settings. Choose the type of scan you expect to usually

make.

From List

A Control Form supports up to eight (8) Fax From

entries. The From box displays the speed send entries

currently in the Fax From list.

To List

Scan Contrast

A Control Form supports up to sixteen (16) Fax To

entries. The To box displays the speed send entries

currently in the Fax To list.

The contrast setting controls the lightness or darkness

of the scan. Use the contrast to lighten or darken your

scans if needed.

Adding an Entry

Defaults

To add a Speed Send entry to the From or To lists,

select the entry by clicking on the name in the Speed

Send Entries box. Then select the Add button next to

the list you wish to add the entry to.

To reset all of the scan settings to the A1500 defaults,

press this button.

Control Form Settings

The Control Form Settings window allows you to

select Speed Send entries for your Control Form Fax

From and Fax To sections.

Removing an Entry

To remove a From or To entry, select the name you

wish to remove by clicking on it. Then select the

Remove button.

Printing a Control Form

Once you have defined the From and To lists, close the

settings window to save your entries. Print a Control

Form by pressing the Control Form button on the front

control panel of the A1500.

Note that the scanner input tray should be empty

before attempting to print a Control Form.

Control Form Settings Window

The From and To entries will appear on the Control

Form when it is printed. A checkbox will appear next

to each name. To send a fax with the Control Form,

you simply check the boxes.

For more information on using a Control Form, see the Control

Form section later in this guide.

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Control Form

You may want to print several copies. Keeping a supply of

printed Control Forms available will save time when you are

ready for the A1500 to perform a task.

Overview

The Compaq Control Form is a paper document that

you can use to give instructions to your A1500. You

can mark it with a pencil or pen and feed it into the

scanner. The A1500 software will then read your

instructions and execute them.

Control Form provides an easy way to work with your

A1500. It is particularly useful if you need to do

several things with one document.

For example:

• Check the scan box to store a scanned image on

your hard drive in the format of your choice

• Check applicable boxes in the FAX section to

automatically send a document to any previously

defined Speed Send entry in the Control Form.

• Check a combination of Fax, Copy, and Scan

boxes on the Compaq Control Form to perform

several operations at once.

Printing a Control From

To print a Control From, make sure the scanner input

tray is empty. Then simply press the Control Form

button on the A1500 control panel.

Once a Control Form has printed, you can use a check

mark to identify the operations (fax, copy, or scan) you

want to perform. Any kind of mark will work…you

can use an X or just scribble in the box.

Using a Control Form

Using a Control Form is easy. Once you have printed

one out, simply check the boxes for the operations you

wish to perform and follow these steps:

1. When you have made your selections, put the

document that you want to fax, copy, or scan

behind the Control Form.

A Printed Control Form

2. Place the Control Form and documents face

down in the document input tray with the top of

the document facing down.

A triangle identifies the default settings. If the settings are the

settings you want, you do not need to recheck these boxes.

3. Press the Control Form button on the control

A Control Form can be used more than once and you

can use it to perform a variety of operations

simultaneously. For example, if you wanted to make a

paper copy of a document and store an image of that

document on your computer, you could do both of

these operations at once on a single Control Form. You

could also reuse that form each time you want to do a

similar job.

panel to perform the selected operations.

You can only use the Control Form when the A1500 is

attached to a PC, and the PC is on and available.

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The FROM entry is used to show who the fax is from.

When sending a traditional fax, this shows up on the

cover page. For a fax sent as email, the FROM entry is

used to enter the reply-to email address. Usually you

check only one FROM box.

Using the Control Form to Copy

1. Press the Control Form button. A Control Form

will print.

2. Check the Copy box at the top of the page.

The TO entries determine who the fax is sent to. Check

the box next to each person’s name. Each person will

receive a traditional fax or a fax sent as email,

depending on their Speed Send entry.

3. The default settings on Control Form are

indicated with a triangle. You can change

these settings by checking the desired settings

in the Copy Setting section. For example, if

you want 9 copies, check the 9 box.

Check applicable boxes in the FAX section to send a

document to the Speed Send entry on the Control

Form. All of the selected entries on the Control Form

will receive the document that follows it. In addition, if

you check the COVER PAGE box, each of the recipients

will receive your handwritten note from the NOTE area

on an individually addressed cover sheet. The Control

Form itself will not be sent.

4. When you have made your selections, put the

documents that you want to copy behind the

Control Form. Place the documents to be

copied face down and top down into the

document input tray.

5. Press the Control Form button on the control

panel. The copy process begins.

To send a fax using the Control Form:

Using the Control Form to Scan

1. Press the Control Form button. A Compaq

1. Press the Control Form. A copy of the Control

Form will print. Default settings are identified

with a triangle next to the setting box.

Control Form will print.

2. Check the Scan box at the top of the page.

2. Check the Fax box at the top of the page and the

desired settings in the Contrast and Fax Settings

areas.

3. The default settings on the Control Form are

indicated with a triangle. You can change these

settings by checking the desired settings in the

Scan Settings section.

3. Check the name of the person who is sending

the fax in the Fax FROM section.

4. When you are finished, put the documents that

you want to scan behind the Compaq Control

Form. Place the document(s) to be scanned face

down and top down in the document input tray.

4. Check the names of the people who are

receiving the fax in the Fax TO section.

5. If you would like a cover page, check the Cover

Page box. Write any message you want to

appear on the cover page within the Note

section.

5. Press the Control Form button on the control

panel. The scan process begins.

6. The Control Form and document are scanned

and the image is sent to the selected destination.

See the Compaq A1500 Control Form chapter

for more details.

6. When you are finished, put the documents that

you want to fax behind the Compaq Control

Form. Place the documents printed side face

down and top down in the document input tray.

7. Press the Control Form button on the control

Using the Control Form to Fax

panel. The fax will be sent.

You can use the Compaq Control Form to fax

documents. But first, see the Compaq A1500 Settings

Utility section for instructions on setting up your

Control Form Fax FROM and Fax TO lists.

You can perform more than one Control Form operation at

time. It is possible to scan documents to your User Folder,

make multiple copies of them, and then fax them…all at once!

Control Form can display up to eight (8) FROM

entries and sixteen (16) TO entries in the Fax section.

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Printing

This chapter provides some basic steps for printing a

document. The exact steps for printing may vary from

one software program to another. Refer to your

software application’s user manual for detailed

printing steps.

1. Left click on the A1500 Monitor icon in the

system tray. Click on the Print button, and then

click on the Properties button to view the Printer

Properties.

-or-

Printing a Document

2. Right click on the A1500 Monitor icon, and select

To print a document:

Properties from the displayed menu.

1. Start a program and create a document, or open

an existing document that you want to print.

See the A1500 Settings Utility section for more

information.

2. Open the program’s File menu.

3. Select Print… or Print Setup from the File menu.

Make sure the Compaq A1500 is selected as

your printer. If it isn’t, select it now.

When installed, your A1500 is initially set as the default

printer.

4. Click Properties or the Setup button if you want

to change the settings that are appropriate for

printing that document.

5. Select OK to close the Properties dialog box.

6. Select OK to print after making any necessary

changes to your print settings.

Changing the Printer Properties

Most Windows software applications allow you to

make changes to the printer properties. The properties

are the settings used when you print. This includes

settings that determine how a print job looks, such

as page size, paper orientation, and margins. Settings

changed in the software application will override

settings made in the printer driver.

The printer driver includes many of the settings

mentioned above (in case your software does not

include them). It also includes settings that determine

how your printer will operate.

Printer Properties

Job Finishing

The Job Finishing tab in the printer properties provides

options for you to adjust how the document will appear

on the printed page. Finishing options can include

Booklet, Poster, Handout and Two-sided Printing.

Changes you make to the printer properties from within an

application will only last while that application is running.

To change the default printer properties for all

applications, access the printer properties from the

Settings Utility. You can do this two ways:

The Job Finishing options available will vary depending on

your printer driver and operating system.

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Booklet

Accessing the Control Program

To access the Compaq A1500 control program:

The Booklet option allows you to print a document out as

a booklet. If the Print Instruction Page is checked, a page

will print directing you how to insert the paper so that the

booklet prints correctly.

Click StartꢁProgramsꢁCompaq A1500 All-In-One

ꢁCompaq A1500 Control Program.

Poster

-or-

Choose the Poster option from the Job Finishing

Operations drop down list to enlarge the printed

document. If you check Show Crop Marks, the image

will print with crop marks. The white space around the

image can be easily trimmed.

Right click on the A1500 icon in the bottom right

corner of the taskbar then select Control Program

from the menu.

Handout

Choose the Handout option from the Job Finishing

Operations drop down list to print multiple pages on a

single sheet of paper. If you want to print the document

on both sides of the paper, you can change the binding

edge to change how the image is printed.

Two-Sided Printing

Choose the Two-Sided Printing option from the Job

Finishing Operations drop down box to print the

document on both sides of the paper. If you check the

Print Instruction Page box, a sheet will print describing

how to insert the paper. Selecting the Binding Edge

will print the image in either Portrait or Landscape

mode.

Paper

Use the paper tab to select what size of paper you have

in your printer, the orientation, the number of copies to

print, etc.

Control Program

You can also reverse the printing order of your

document pages. The first page of your document will

be on top of the stack in the paper exit tray. If you

choose to collate your document, multiple copies of a

multi-page document will be printed such that the

documents are grouped together, rather than the pages.

When the Compaq A1500 Control Program window

appears, click the appropriate tab for the options you

want to display. Make the necessary changes on each

tab.

Document/Quality

Status

The Document/Quality tab controls the paper type,

such as plan, coated, and glossy. It also controls the

quality (resolution) of the printing. Higher resolutions

print better, but take longer and consume more ink.

The status tab gives you general status information on

the printer. You will see this window when the printer

is printing (unless you’ve set the Control Program to

run minimized, using the options below).

Advanced

Once a print job has started, you can use this window

to cancel the print job or monitor the job progress.

The advanced tab allows you to change how the printer

handles color printing. You should rarely need to

change these settings, if at all.

The ink level of your cartridges is also displayed. Use

the gauges to help you determine when they need

replacing.

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Options

From the options tab, you can control some of the

behavior of the Control Program. The options

available will vary depending on your Operating

System. Some of the options that might appear here

include minimizing the window when a print job starts

and enabling or disabling sound effects.

Cartridges

The Cartridges tab gives you access to several

different cartridge functions. From here, you can

install new cartridges, change them, clean your print

nozzles, align your cartridges, or order supplies from

the internet.

About

The About tab provides you with additional

information regarding the Control Program and the

printer driver. This is where you will find copyright

notices and version information.

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Faxing

The Compaq A1500 All-In-One offers three ways to

send a fax:

Loading the Documents

1. Place the document(s) to be faxed face down

and top down in the document input tray.

• Using the front control panel

• Using the Compaq Control Form

• Using the computer

2. Adjust the document guides to match the width

of the document, if necessary.

3. Slide the document down into the tray until the

machine grips the first sheet. The LCD panel

displays the Document Loaded message:

When sending color faxes, the receiving fax machine will print

in color only if it supports color. Otherwise the fax will be sent

as a traditional black and white fax.

Preparing Documents for Faxing

You can use the A1500 to fax documents that will

print on standard letter, legal, or A4-sized paper.

Follow these guidelines to prepare your documents.

Sending a Fax Using the Control Panel

To send a fax using the front control panel, complete

the following steps.

• Removing all staples, paper clips, and similar

items before feeding the document.

• Making sure any glue, ink, or correction fluid on

the paper is completely dry before feeding the

document.

1. Load the documents as described above.

2. Press the Fax button.

Some documents cannot be fed into the scanner input

feeder. For those documents, the A1500 comes with a

Copy/Scan Sleeve. The sleeve is a stiff piece of plastic

with a clear plastic overlay. Simply place your

document between the two pieces of plastic so that

your document is centered at the top and visible

through the clear plastic sheet. Use the Copy/Scan

Sleeve for the following types of documents:

The following appears on the LCD panel:

3. Enter the fax number using the numeric keys or

press the Pause/Redial button to use the number

you last called.

• Envelopes

• Checks

4. Pressing the Pause/Redial button after you have

started entering a number inserts a “P” into that

number. When the All-In-One dials, the “P” results

in a three-second pause before sending the next

digit. This is useful when you have to dial a number

and wait for an outside line. (For example,

9P7135551212)

• Receipts

• Fragile or thin documents

• Photographs

• Wrinkled or creased paper

• Curled or rolled paper

• Torn paper

5. Press Start.

• Carbon or carbon-backed paper

• Coated or glossy paper

The All-In-One dials the entered fax number and the

document transmits.

CAUTION: Do not feed anything thicker than a normal sheet of paper

into the scanner, even if you use the Copy/Scan Sleeve. You cannot

scan credit cards, a driver’s license, etc. Doing so will damage your

sleeve and the A1500.

To quickly send a fax using the default settings, simply load the

documents, enter the fax number or Speed Send number, and

press the Fax button.

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Advanced Faxing Features

In addition to the telephone number, you can adjust the fax resolution and contrast. Use the Menu and Options buttons

located on the left and right side of the LCD panel.

To access the advanced faxing features:

1. Load the documents printed side facing down in the document input tray.

2. Press the Fax button.

3. Enter the fax number using the numeric keypad.

4. Press the Menu button to cycle through the advanced fax features (See the table below).

5. Press the Options button to change the settings.

6. Press Start to fax.

Advanced Fax Features

OPTIONS

Description

Fax Type

•

Black

Use for text documents and quickest transmission.

Black Photo

Color Normal

Use for documents that include photos or graphics that require shading.

Use for documents where color is important. Note that large files will be generated

resulting in the longest transmission times. When color faxes are sent to a fax machine

that does not support color, they will be printed in black and white.

•

Standard

Fine

Fax Resolution

Use when the originals are black text or line art. This mode provides the fastest fax speed,

but resolution is 203 x 98 dpi. (Standard is only available for the Black Fax Type)

Use when the originals are black text or line art. Slower than Standard, but resolution is

203 x 196 dpi.

Super Fine

Use when the originals are small black text or line art. Slower than Fine, but resolution is

300 x 300 dpi. (Super Fine will not scan to memory due to large memory requirements)

Dark to Light

Fax Contrast

Adjust this when your originals are too light or too dark.

•

Off

Fax Memory Xmit

When on, all faxes will be scanned into memory and then faxed.

When off, all faxes will be scanned and faxed at the same time.

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To send a fax as email, you must have an internet

account and connection, a valid email address, and an

email program that supports MAPI (such as Microsoft

Outlook, Outlook Express, Eudora, etc). Your fax

pages will be sent as JPEG images attached to your

email.

Speed Sending

Up to 70 Speed Send numbers are set up on the host

computer using the Compaq A1500 Settings Utility as

described in the “Speed Send Settings” section of the

Using the A1500 Settings Utility chapter. Once the

Speed Send numbers are set up, you are ready to begin

faxing with Speed Send.

If the PC is not available but the entry has both fax and

email addresses, the fax number will be used. If an

email only destination exists, you will be asked if you

want to send faxes only. Pressing Start will result in

transmission of the faxes and the generation of a report

that identifies which entries were not faxed.

1. Load the documents printed side facing down in

the document input tray.

2. Press Speed Send (the # button).

3. Press the Options button to select the Speed

Send destination or enter the Speed Send

number associated with the name desired.

On Hook Dialing (OHD)

This feature provides the ability to dial a number,

respond to an automated answering system and then

receive or send a fax.

NOTE: When you select the Speed Send number,

the name associated with the Speed Send number

displays in the lower LCD panel.

Because the All-In-One does not have a microphone,

you can only listen.

4. Press Start to fax.

For OHD, complete the following procedure:

To quickly send a fax using the default settings, simply load the

documents, enter the fax number or Speed Send number, and

press the Fax button. Use Speed Send #70 to send a fax to

everyone in your Speed Send list.

1. When the LCD panel displays Ready, place

documents face down on the document input

tray.

2. Press Start/Dial button to simulate lifting the

To obtain a printed list of all the Speed Sends available

on your system, see “Printing Reports” in the Common

Procedures section.

handset.

3. Dial the number just as you would on a standard

telephone.

Each Speed Send entry can be a fax number, email

address or a group made up of any of the Speed Send

entries. The display on the control panel indicates the

type of Speed Send entry selected.

Make sure to dial the number carefully. If you make a mistake,

press the STOP button and start over.

4. When the called station answers, you can listen

to the answering message. A volume control

feature is available when you press the Menu

button. To change the volume, press the Menu

button until Speaker Volume appears, and then

use the Options button to select the desired

volume.

5. Press Start when you hear the fax tones. The fax

begins.

NOTE: On Hook Dialing is not available when faxes

are pending for automatic redial.

Speed Sending Faxes as Email

The computer processes the Speed Send request if the

selected Speed Send entry, group, or any of the

members of the group, contains an email address as the

preferred method of transmission.

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You can change the Fax Receive Mode either on the

computer using the A1500 Settings Utility or by

pressing the Setup button on the front control panel.

Confirming Transmission

When the last page of your document has been sent

successfully, the machine beeps and returns to the

Ready state. If something goes wrong during the fax

transmission, an error message appears on the LCD

panel.

While you are printing from the computer to the All-In-One, an

incoming fax will be received into memory. The memory can

store up to 80 pages. However, other tasks such as copying or

sending a fax may temporarily reduce the amount of memory

available.

Use the Compaq A1500 Settings Utility to print a

confirmation report each time faxing is complete or

when there is an error. See the “Compaq A1500

Settings Utility” section on Fax settings.

Receiving Automatically in FAX Mode

In FAX mode, the A1500 answers an incoming call on

the second ring and receives the fax automatically.

Redial

Pressing the Redial button dials the number that was

last entered. You can also modify the number using the

Clear button and the numeric keypad.

Use the Settings Utility to change the number of rings

the A1500 will wait before answering the call.

The fax mode is recommended when you have a dedicated

telephone line for your Compaq A1500.

Automatic Redial

When you send a fax, if the number you have dialed is

busy or there is no answer, the A1500 hangs up, waits

for a specified interval, and redials the number. When

this occurs, the LCD panel shows the retry count and

the number of minutes left before the next retry. If

after a specified number of retry attempts (retry count)

the All-In-One fails to connect, the machine returns to

the Ready state.

Receiving Automatically in ANS/FAX Mode

To use this mode, you must attach an answering

machine to the EXT socket on the All-In-One.

In ANS/FAX mode, your answering machine answers

the incoming call and the caller can leave a message

on the answering machine. If a fax tone is on the line,

the call automatically switches from the answering

machine to the A1500.

Set the retry interval and count using the Compaq A1500

Settings Utility.

If your answering machine has a user-selectable ring

counter, set it to answer calls within the fewest

possible rings.

Press the Stop button to stop sending a fax that is

trying to transmit. Pressing the Stop button during the

retry period will bring up the following message:

If your answering machine is turned off, or no answering

machine is connected to the A1500, the A1500 will

automatically attempt to receive a fax after 6 rings.

Receiving Manually in TEL Mode

This feature works best when you are using an

extension telephone connected to the EXT jack on the

A1500.

If more than one job is trying to transmit, use the

Options button to select the job you want to stop then

press the Stop button to stop your selection.

In TEL mode, automatic fax reception is turned OFF.

If you receive a call on the extension telephone and

hear fax tones, you can receive the incoming fax by

pressing *9* (star-nine-star) or by pressing the Start

button twice on the control panel. Once the A1500

starts receiving the document, hang up the handset.

Pressing the Start button while a retry is waiting for

the retry interval to complete will cause the retry to

start immediately.

Receiving a Fax

The A1500 All-In-One has four receiving modes. The

current receive mode is displayed in the top right

corner of the LCD panel when the A1500 is in Ready

mode.

Receiving Automatically in DRPD Mode

In DRPD (Distinctive Ring Pattern Detection) mode,

the A1500 will answer a call on the line that has a

distinctive ring pattern.

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Distinctive ring is a telephone company service that

enables a user to use a single telephone line to answer

several different telephone numbers. Each phone

number is identified by a distinctive ringing pattern

consisting of various combinations of long and short

ringing sounds.

2. Press the Menu button until FAX FORWARDING

appears.

3. Press the Option button until FORWARD

appears. If you want to print a copy of the fax

and forward it, too, press Option until

PRINT/FORWARD appears. Press Start.

4. Enter the fax number you wish to forward your

DRPD service must be obtained from your local telephone

company.

faxes to. Press Start.

5. Enter the starting month, day, hour, and minute

you want Fax Forwarding to begin. If you want

forwarding to begin immediately, simply press

Start.

Use the following steps on the Compaq A1500 control

panel to teach it the ring pattern it should answer:

1. Press Setup.

6. Enter the ending month, day, hour, and minute

you want Fax Forwarding to end. If you return

from your trip early, you can easily cancel it

(see Canceling Fax Forwarding below).

2. Press the Menu button until you see this display:

Any received faxes will be forwarded during your

selected start and end date and time.

3. Press Start.

Fax Forwarding using the Settings Utility

To set up Fax Forwarding using the Compaq A1500

Settings Utility:

4. Call the telephone number that you want the

distinctive ring pattern to recognize.

NOTE: You have three minutes to call the

A1500 to learn the distinctive ring. If three

minutes have passed, follow these steps again.

1. Click on the Compaq A1500 Monitor icon in

the system tray.

2. Select the Fax button

5. The A1500 will learn the ring pattern.

3. Select the Advanced fax button

6. Press Setup then the Menu button to access the

FAX RECEIVE MODE menu. Press the Options

button to select DRPD mode.

4. Click on the Forwarding Mode box and select

Forward. To print out your received faxes and

forward them, too, select Forward and Print.

7. Press Start.

5. Type in the fax number you want your faxes

forwarded to.

NOTE: DRPD mode is not available in the FAX

RECEIVE MODE menu until a ring pattern has been

successfully learned.

6. Select a date and time to start fax forwarding,

and an end date and time.

When the distinctive ring pattern is detected, the All-

In-One answers the call on the second ring and

receives a fax automatically. All other ring patterns

will be ignored.

7. Click on the OK button.

8. Click on the Close button.

Canceling Fax Forwarding

To cancel Fax Forwarding using the Control Panel:

Fax Forwarding

1. Press the Setup button

While you are away from your home or office, you do

not have to miss important faxes. The Compaq A1500

can forward any faxes it receives to a fax machine at

your new location, and it can print a copy for you to

review when you get back as well.

2. Press the Menu button until FAX FORWARDING

appears.

3. Press the Option button until OFF appears on the

bottom of the LCD display. Press Start.

Fax Forwarding with the Control Panel

To set up Fax Forwarding using the Control Panel:

1. Press the Setup button

To cancel Fax Forwarding using the Settings Utility:

1. Click on the Compaq A1500 Monitor icon in

the system tray.

2. Select the Fax button

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3. Select the Advanced fax button

Using the Compaq Control Form to Fax

4. Click on the Forwarding Mode box and select

You can use the Compaq Control Form to fax

documents. See the Compaq A1500 Settings Utility

section for instructions on setting up your list of Fax

FROM and Fax TO lists.

Disabled.

Determining the Fax Forward Mode

If Fax Forwarding has been set for sometime in the

future, the front Control Panel LCD will display FW

before the Fax Receive Mode. For instance, if the

receive mode has been set to ANS/FAX, it will appear

as FW ANS/FAX.

1. Press the Control Form button. A copy of the

Control Form will print. Default settings are

identified with a triangle next to the setting box.

2. After printing the Compaq Control Form, check

the Fax box at the top of the page and the

desired settings in the Contrast and Fax Settings

areas.

If Fax Forwarding has been set, and the date and time

is within the forwarding start and end times,

FORWARDING will be displayed on the LCD in place

of the Fax Receive Mode.

3. Check the name of the person who is sending

the fax in the Fax From section.

To check your Fax Forwarding settings, press the

Setup button and then press the Menu button until FAX

FORWARDING appears on the LCD. If Fax Forwarding

has been set, you will see FORWARD or

PRINT/FORWARD on the second line. Press the Option

button to change the forwarding mode, or press the

Start button to edit your forwarding settings.

4. Check the names of the people who are

receiving the fax in the Fax To section.

5. If you would like a cover page, check the Cover

Page box. Write any message you want to

appear on the cover page within the Note

section.

Alternatively, you can run the A1500 Settings utility as

described above and view the Advanced Fax settings

page.

6. When you are finished, put the documents that

you want to fax behind the Compaq Control

Form. Place the documents printed side face

down and top down in the document input tray.

7. Press the Control Form button on the control

panel. The fax will be sent.

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Copying

Copying Overview

Loading the Documents

1. Place the document(s) to be copied face down

and top down in the document input tray. If

you are using the Copy/Scan Sleeve, place it

top down (the top is the closed end) and clear

side down.

The Compaq A1500 All-In-One offers three ways to

make copies. You can make copies:

• Using the front control panel

• Using the Compaq Control Form

2. Adjust the document guides to match the width

of the document, if necessary.

Preparing Documents for Copying

You can use the A1500 to copy documents that are

print on standard letter, legal, or A4-sized paper.

Follow these guidelines to prepare your documents.

3. Slide the document down into the tray until the

machine grips the first sheet. The LCD panel

will display the DOCUMENT LOADED message:

• Removing all staples, paper clips, and similar

items before feeding the document.

Copying

1. Slide document down into the tray until the

machine grips the first sheet. The lower LCD

panel displays DOCUMENT LOADED.

• Making sure any glue, ink, or correction fluid on

the paper is completely dry before feeding the

document.

2. Press the Copy button.

Using the Copy/Scan Sleeve

3. Use the numeric keypad to enter the number of

copies to be made.

Some documents cannot be fed into the scanner input

feeder. For those documents, the A1500 comes with a

Copy/Scan Sleeve. The sleeve is a stiff piece of plastic

with a clear plastic overlay. Simply place your

document between the two pieces of plastic so that

your document is centered at the top and visible

through the clear plastic sheet.

4. Press Start.

The All-In-One will then make the requested copies of

all the documents in the document input tray. Note that

for some types of copies the computer may be

required.

Use the Copy/Scan Sleeve for the following types of

documents:

To quickly make a copy using the default settings, simply load

the documents, enter the quantity, and press the Copy button.

• Envelopes

• Checks

Copying using the Control Form

1. Press the Control Form button. A Control Form

• Receipts

• Fragile or thin documents

• Photographs

will print.

2. Check the Copy box at the top of the page.

• Wrinkled or creased paper

• Curled or rolled paper

• Torn paper

3. The default settings on Control Form are

indicated with a triangle. You can change

these settings by checking the desired settings

in the Copy Setting section. For example, if

you want 9 copies, check the 9 box.

• Carbon or carbon-backed paper

• Coated or glossy paper

• Onion skin or thin paper

4. When you have made your selections, put the

documents that you want to copy behind the

Control Form. Place the documents to be

copied face down and top down into the

document input tray.

CAUTION: Do not feed anything thicker than a normal sheet of paper

into the scanner, even if you use the Copy/Scan Sleeve. You cannot

scan credit cards, a driver’s license, etc. Doing so will damage your

sleeve and the A1500.

5. Press the Control Form button on the control

panel. The copy process begins.

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Advanced Copy Features

In addition to the copy quantity, you can change the copy type, contrast, size, collate, and order from their default settings.

This is done using the Menu and Options keys located on the left and right side of the LCD panel. To change the default

settings instead, use the Settings Utility.

To access the advanced copy features:

1. Load the documents printed side facing down in the document input tray.

2. Press the Copy button.

3. Enter the number of copies you want using the numeric keypad.

4. Press the Menu button to cycle through the advanced copy features (see the table below).

5. Press the Options button to change the copy feature settings.

6. Press the Start button to copy.

Advanced Copy Features

Options

Description

Copy Quantity

Copy Type

1-100

Use the numeric keypad to enter the quantity of copies you want.

•

Black Draft

Use Black Draft when the originals are black text or line art. Black Draft is the fastest copy

setting, but the resolution is reduced.

Black Normal

Black Photo

Use Black Normal when the originals are black text or line art. Black Text is slower than Black

Draft, but the resolution is better.

Use Black Photo when the originals are photos or have color content. Black Photo is faster than

the color settings, but it prints in grayscale.

•

Color Draft

Use Color Draft to make quick color copies.

Color Normal

Color Best

Use Color Normal to make color copies with a better resolution than Color Draft.

Use Color Best to make color copies with the best quality.

Adjust this when your originals are too light or too dark.

Copy the page the same size as the original.

Dark to Light

100%

Copy Contrast

Copy Size

93% Fit, Letter to A4

90% A4 to Letter

80% Legal to A4

75% Legal to Letter

Custom (25 to 200%)

Plain

Copy the full page and reduce from Letter to A4.

Reduce from A4 to letter.

Reduce from Legal to A4.

Reduce from Legal to Letter.

Use this for a custom reduction. Use the numeric keypad to enter the size you want.

Select the paper type that best matches the paper to be printed on.

Copy Paper Type

Copy Collate

Coated

Glossy

Transparency

Collate copies when the copy quantity selected is greater than one. When selected, all pages will

be scanned into memory then printed.

•

On Using PC

Off

For Black Photo and Color copies, the computer is required and must be available.

Print the selected copy quantity of each page before printing the next page or document.

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Scanning

CAUTION: Do not feed anything thicker than a normal sheet of paper

into the scanner, even if you use the Copy/Scan Sleeve. You cannot

scan credit cards, a driver’s license, etc. Doing so will damage your

sleeve and the A1500.

Scanning Overview

The Compaq A1500 All-In-One offers three ways to

scan a document. You can scan:

• Using the control panel of the A1500

• Using the Compaq Control Form

• Using the computer

Loading the Documents

1. Place the document(s) to be scanned face

down and top down in the document input

tray. If you are using the Copy/Scan Sleeve,

place it top down (the top is the closed end)

and clear side down.

The driver supports scanning from the bundled

applications as well as all your favorite computer

programs.

2. Adjust the document guides to match the width

of the document, if necessary.

Preparing Documents for Scanning

3. Slide the document down into the tray until the

machine grips the first sheet. The LCD panel

displays the DOCUMENT LOADED message:

You can use the A1500 to scan documents that are

printed on standard letter, legal, or A4-sized paper.

Follow these guidelines to prepare your documents.

• Removing all staples, paper clips, and similar

items before feeding the document.

Scanning

To perform a scan, complete the following steps.

• Making sure any glue, ink, or correction fluid on

the paper is completely dry before feeding the

document.

1. Slide document into the tray until the machine

grips the first sheet. The lower LCD panel

displays the message DOCUMENT LOADED:

Using the Copy/Scan Sleeve

2. Press the Scan button.

Some documents cannot be fed into the scanner input

feeder. For those documents, the A1500 comes with a

Copy/Scan Sleeve. The sleeve is a stiff piece of plastic

with a clear plastic overlay. Simply place your

document between the two pieces of plastic so that

your document is centered at the top and visible

through the clear plastic sheet.

3. Select the SCAN TO destination. Use the Options

button to cycle through the available choices.

4. Press Start.

The All-In-One will then contact your computer and

scan all the documents in the document input tray to

the chosen destination.

Use the Copy/Scan Sleeve for the following types of

documents:

Scan to a Folder

The first Scan To destination is your User Folder. This

is initially your My Pictures folder, located in your My

Documents directory. You can change your user folder

and default file type with the Settings Utility.

• Envelopes

• Checks

• Receipts

• Fragile or thin documents

• Photographs

Simply press the Scan button twice to scan all documents to

your User Directory, using the settings you selected with the

Settings Utility.

• Wrinkled or creased paper

• Curled or rolled paper

• Torn paper

Scan to Email

The second Scan To menu destination is Scan To

Email. This option will scan documents directly into

your email program, and either convert the document

to text for editing, or attach the documents as graphic

images.

• Carbon or carbon-backed paper

• Coated or glossy paper

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To use this option, you must have an email program

installed on your computer, and it must support MAPI

(a special mail interface). Examples of MAPI email

programs include Microsoft Outlook Express,

Microsoft Outlook, and Eudora. Also, you must have

an internet account and an email address.

Scanning with the Computer

The Compaq A1500 provides a standard TWAIN

interface for scanning documents into the PC. TWAIN

is a common scanner interface supported by many

application programs.

To scan to an application, make sure that the selected

scanner source, typically found in the File menu, is set

to Compaq A1500 USB.

By default, Scan To Email uses the TXT file type. This

will convert your scanned documents to ASCII text

and place the text in your email program for editing. If

you select another file type, either with the Settings

Utility or by using the Menu button on the front

control panel, your documents will be scanned using

the file type you choose and attached to you email

message.

The Kodak Imaging for Windows program comes standard with

Windows (select Start -> Programs -> Accessories -> Imaging).

Use it for your simple scanning needs.

There is extensive Online Help available from the Info

menu on the Scanner window shown below.

Once your documents are scanned, your email

program will launch. The document text will be added

or the scanned images will be attached. Simply enter a

subject, select your recipients from your email address

book, and send!

Be sure and read over the scanned text for formatting or

editing mistakes. The character recognition does a great job of

converting characters, but the quality of conversion will depend

on the document being scanned.

You can send faxes directly to multiple email

recipients as well. For more information, see the

Faxing section.

Scan to Applications

The remaining Scan To menu options are for defining

your own Scan To destinations. You can define up to

twelve (12) applications, numbered 3 through 14.

TWAIN Scanner Window

Scanning with the Compaq Control Form.

1. Press the Control Form button. A Compaq

For instance, you can add Microsoft Paint and scan to

BMP files for editing. Add Microsoft Word and scan

to the RTF format for word processing. Or scan to a

program like Media Browser and upload your images

to the internet!

Control Form will print

2. Check the Scan box at the top of the page.

3. The default settings on the Control Form are

indicated with a triangle. You can change these

settings by checking the desired settings in the

Scan Settings section.

See the section “Scan Settings” in the Using the A1500

Settings Utility chapter for information on setting up

your Scan To list.

4. When you are finished, put the documents that

you want to scan behind the Compaq Control

Form. Place the document(s) to be scanned face

down and top down in the document input tray.

To quickly perform a scan using the default settings, simply

load the documents, enter the Scan To number, and press the

Scan button.

5. Press the Control Form button on the control

panel. The scan process begins.

6. The Control Form and document are scanned

and the image is sent to the selected destination.

See the Compaq A1500 Control Form chapter

for more details.

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Advanced Scanning

For each scan, you can adjust the scan type, contrast, and file type. Use the Menu and Options buttons located on the left and

right side of the LCD panel to make adjustments.

To access the advanced scanning features:

1. Load the documents printed side facing down in the document input tray.

2. Press the Scan button.

3. Select the Scan To destination using the Options button.

4. Press the Menu button to cycle through the advanced scan features.

5. Press the Options button to change the scan feature settings.

6. Press the Start button to scan.

Advanced Scan Features

Options

Description

•

Black Draft

Scan Type

Used for black text or line art. This is the fastest scan, but the resolution is reduced.

This is slower than Black Draft, but the resolution is better.

Black Normal

Black Photo

Used when the originals are photos or have color content. Black Photo is slower

than Black Normal but it captures grayscale information.

•

Color Draft

Color Normal

Color Best

This is the fastest color scan, but the resolution is reduced.

Used when you want a better quality color scan. This is slower than Color Draft.

The best quality color scan. This is slower than Color Normal and the slowest scan

possible.

•

Light to Dark

Scan Contrast

File Type

Adjust this when your scanned documents are too light or dark.

•

JPG

BMP

TIF

TXT

RTF

Select the type of file format you want the scanned image stored, using either

Windows Bitmap (BMP), JPG, or TIFF. Select TXT to automatically scan your

documents and convert them to text files, or RTF to convert your documents to a

word processing format. (Note: TXT and RTF require ReadIRIS to be installed).

Use the Settings Utility to set a default file type for each of your Scan To

applications.

To configure your A1500 Scan To menu, see the section titled

Using the A1500 Settings Utility.

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Maintaining Your A1500

Cleaning the Document Scanner

For best quality faxes and scans, you may occasionally

need to clean some internal parts of the machine, such

as the:

• white roller

• scanning glass

If these parts are dirty, documents scanned or sent to

another fax machine will not be clear.

To clean the internal parts of the A1500:

1. Unplug the power cord from the electrical outlet

or the rear of the machine.

2. Open the control panel.

Removing the white roller

Cleaning the Cartridge Carrier

If the ink cartridge is not printing from some nozzles

as indicated on the test page, the cartridge carrier

contacts may need cleaning. See “Cleaning Print

Cartridges” in the Common Procedures chapter for

more information.

1. Lift the control panel by pulling toward you on

the edge nearest the LCD panel.

2. Lift the cartridge access door.

3. Unplug the power cord from the electrical outlet

or from the rear of the machine.

Opening the control panel

4. Remove the ink cartridges.

3. Disassemble the white roller as follows:

5. Use a clean dry cloth or tissue to clean the print

cartridge contacts inside of the machine.

Both ends of the white roller have plastic bushings

that are snapped shut with small tabs on them.

ꢂPull the bushing slightly out, and ꢃrotate the

bushing until it reaches the slot. Then pull the roller

up.

6. Replace the ink cartridges.

7. Plug in the power cord.

Replacing the Document Separator Pad

4. Wipe the roller surface with a soft cloth

dampened with water.

If documents continually feed more than one page at a

time through the scanner assembly, you may need to

replace the document separator pad. Contact Customer

Service via the Compaq web site at www.compaq.com

for more information.

5. Wipe the scanner glass surface with a soft cloth

dampened with water. Dry with a soft tissue.

6. After re-assembly, it is recommended that you

re-calibrate the scanner. See “Calibrating the

Scanner” in the Common Procedures chapter

for more information.

The life of the automatic document feed rubber varies with

use. It is unlikely you will ever need to replace this pad.

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Alternate Setups

Using the A1500 Extension Feature

Sharing a Telephone Line with Other

Devices

Compaq recommends that you do not connect an

answering machine or computer modem to another

wall jack on the same telephone line as the A1500. The

fax information can be corrupted by any voice,

answering machine or modem activity that occurs

during fax reception. Equipment plugged into the EXT

connection is disconnected from the line during A1500

fax activities reducing the possibility of fax corruption.

When sharing a telephone line between the Compaq

A1500 All-In-One and other equipment use the EXT

connection. If you wish to connect more than one

device, a multiple outlet adapter may be required.

To connect the A1500 to an optional extension

telephone:

1. Plug one end of the telephone cord into the

telephone.

2. Plug the opposite end of the cord into the socket

marked EXT on the left side of the A1500.

Telephones

When a telephone is connected directly (or through an

answering machine) to the EXT connection on the

A1500, you can instruct the A1500 to receive an

incoming fax. Press *9* (star-nine-star) if you pick up

the handset and hear a fax tone. A telephone connected

to the EXT connection will not interfere with Fax

transactions when it is off hook.

If you must have other telephones connected to the

same telephone line at other locations (not through the

EXT port), then use telephones that indicate that the

line is busy. This helps prevent the corruption of fax

data that would occur if the telephone is picked up

during fax transmissions.

Answering Machines

Connecting an extension telephone to the A1500

If the answering machine and A1500 will share the

same line then, for reliable fax operation, you must use

the EXT connection on the A1500.

NOTE: If you use Home Phoneline Networking or

DSL devices, these components should not be

connected through the A1500. Doing so will cause

your network connection to be lost during A1500 Fax

activity.

Computer Modems (internal or external)

If you have a modem in your computer that will use

the same line as the A1500, use the EXT connection

on the A1500. If the computer modem has a

TELEPHONE or EXT connection to it, use this to

connect any additional equipment such as telephones

or answering machines instead of using a multiple

outlet adapter. Depending on that equipment’s design,

this prevents such equipment from interfering with

computer modem activities.

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C. A1500 Computer Modem (internal or external) and

Telephone

DRPD

The recommendations above for connecting additional

devices still apply if using Distinctive Ring Pattern

Detection (DRPD). The A1500 will only pick up calls

made to the telephone number that has the Ring

Pattern that it has learned. DRPD setup instructions

may be found in the “Receiving Automatically in

DRPD Mode” section of the Faxing chapter.

Telephone

Wall Jack

PC Modem

Telephone

Connecting and Configuring Equipment

Deciding how to connect and configure equipment

depends on the number of lines available and the

intended usage. The main functions are:

D. A1500, Computer Modem, Answering Machine and

Telephone

• Fax

Telephone

Wall Jack

PC Modem

• Audio (including answering machines and voice

messaging systems)

Telephone

• Internet (includes data or bulletin board link)

Sections A, B, C, or D that follow describe the Fax

Receive Mode options on the A1500 necessary to get

your desired functionality.

If you only have a single line, then only one of these

functions can be active at any one time.

Changing A1500 FAX RECEIVE MODE

If you have more than one line, then it may be

advantageous to dedicate a line to a specific function.

For example, with two telephone lines you can fax and

browse the Internet at the same time.

Set up as described in the “Control Panel Setup

Button” section of the Common Procedures chapter.

Devices and Connections

This section describes four ways to connect the A1500

to a single telephone line with other equipment.

Additional equipment connected to other lines is not

shown.

Find the Diagram that shows the devices that you wish

to connect to the same telephone line.

A. A1500 and Telephone (optional)

Telephone

Wall Jack

Telephone

B. A1500 Answering Machine and Telephone

Telephone

Wall Jack

Answering

Telephone

machine

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A. A1500 and Telephone (optional)

C. A1500 Computer Modem (Internal or

External) and Telephone

Telephone

Wall Jack

Telephone

Wall Jack

PC Modem

Telephone

A1500 Fax Receive Mode Selections

A1500 Fax Receive Modes

Mode

Selection Description

Mode

Selection Description

FAX

Receives faxes automatically. Use if computer

modem is not set up to answer incoming calls.

FAX

TEL

Receives faxes automatically.

To receive faxes manually, press Start twice on

the A1500 or press *9* on the extension

telephone.

TEL

To receive faxes manually, press Start twice on

the A1500 or press *9* on the telephone.

Use this mode if you wish to receive faxes through

the computer modem instead of the A1500.

ANS/FAX

DRPD

Do not use for this configuration.

The A1500 answers the previously learned ring

pattern on 2 rings

ANS/FAX

Use only if computer modem is providing

answering machine functionality. Receives faxes

automatically. The computer modem will answer

the call and the A1500 will listen for fax tones. It

will intercept the call if fax tones are detected. Set

the computer modem to answer in 1 or less rings.

The A1500 will pick up after 6 rings.

B. A1500 Answering Machine and Telephone

DRPD

The A1500 answers the learned ring pattern on 2

rings. Make sure that the computer modem is set

to answer after 4 or more rings if it does not

recognize DRPD patterns.

Telephone

Wall Jack

Answering

Telephone

machine

A1500 Fax Receive Mode Selections

Mode

Mode Description

FAX

TEL

Do not use for this configuration.

To receive faxes manually, press Start twice on

the A1500 or press *9* on the telephone.

ANS/FAX

DRPD

Receives faxes automatically. The answering

machine will answer the call and the A1500 will

listen for fax tones. It will intercept the call if fax

tones are detected. Set the answering machine

to answer in 1 or less rings. The A1500 will pick

up after 6 rings.

The A1500 answers the learned ring pattern on

2 rings. Make sure that the Answering Machine

is set to answer after 4 or more rings if it does

not recognize DRPD patterns.

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D. A1500, Computer Modem, Answering

Machine, and Telephone

Telephone

Wall Jack

PC Modem

Answering

machine

Telephone

A1500 Fax Receive Mode Selections

Mode

Selection Description

FAX

TEL

Do not use for this configuration.

To receive faxes manually, press START twice on

the A1500 or press *9* on the telephone.

Also use this mode if you wish to receive faxes

through the computer modem instead of the A1500.

ANS/FAX

Receives faxes automatically. The answering

machine will answer the call and the A1500 will

listen for fax tones. It will intercept the call if fax

tones are detected. Set the answering machine to

answer in 1 or less rings. The A1500 will pick up

after 6 rings. The computer modem should be

disabled from answering calls.

DRPD

The A1500 answers the learned ring pattern on 2

rings. Make sure that the computer modem is set to

answer after 4 or more rings if it does not recognize

DRPD patterns. Also make sure that the answering

machine is set to answer after more rings than both

the A1500 and computer modem if it does not

recognize DRPD patterns.

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Basic Troubleshooting

Many times, verifying that simple things are installed

and/or connected properly solves any problem. Before

continuing in this section, be sure to check:

Clearing a Paper Jam

Paper may get jammed in the printer exit.

If a paper jam occurs, the following message displays

on the LCD panel:

• The A1500 has power (the LCD is on)

• The ink cartridges are present.

• The paper is installed.

• The cables and cable connections are secure.

Clearing Document and Paper Jams

There are two types of paper jams: Document and

Paper. A document jam occurs when your original

document gets stuck in the A1500 scanner input. A

Paper Jam occurs during printing, when the printed

paper gets stuck in the printer exit area.

If you experience a jam in the printer exit area:

1. Carefully pull the jammed paper out the

paper exit of the A1500.

2. Clear the printer exit tray’s path and ensure

that the paper in the paper feed is aligned

properly.

CAUTION: Be sure and follow these directions carefully. Do not pull

on the document without opening the front control panel. Doing so

could harm the A1500.

3. Press the Stop/Clear button.

The plain paper feed area can become obstructed. If

you experience a jam in the plain paper feed area:

Clearing a Document Jam

While scanning documents with your Compaq A1500,

you could experience a document jam.

1. Gently pull the jammed paper out.

2. Clear the paper tray.

3. Reload the paper.

If a document jam occurs, the following message is

displayed on the LCD panel:

4. Press the Stop/Clear button.

If the jam occurs inside the A1500:

1. Unplug the A1500 power cord.

2. Open the front control panel and the

cartridge compartment cover.

If an original document jams:

1. Open the front control panel.

3. Carefully remove the jammed paper.

4. Close the cartridge compartment cover.

2. Carefully remove the jammed document. Be

sure to remove the entire document to

prevent the jam from reoccurring.

5. Close the control panel firmly until it clicks

into place.

6. Plug in the power cord

3. Ensure that the document input tray is clear.

4. Close the control panel firmly until it clicks

into place.

5. Retry.

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Error Messages

Occasionally the A1500 may display an error message on the Control Panel’s Liquid Crystal Display (LCD) screen. Often,

the error can be easily resolved and the current task can be completed. The following table lists the error messages you may

encounter, the most probable cause, and a simple solution.

General Error Messages

SYMPTOM/MESSAGE

CAUSE

SOLUTION

“ADD PAPER THEN PRESS FORM FEED”

•

No paper detected in the paper input

tray.

•

Load paper in the paper input tray then

press Form Feed.

•

Paper in paper input tray but not

feeding into printer.

•

Remove paper, check that sheets are in

good condition and not stuck together.

Replace paper and retry, then press

Form Feed.

“CHANGE BLACK INK”

All-In-One detects that the ink cartridge is

empty.

Replace the Black ink cartridge. Replacing

the Black ink cartridge and selecting NEW

BLACK CARTRIDGE will reset the ink

monitoring system and print any faxes in

memory. (Note that if you keep the old

cartridge installed and tell the system you

have installed new cartridges, you may get

some more pages printed but you will defeat

the ink management system and may lose

incoming faxes.)

Received faxes are stored to memory, not

printed.

“CLR DOCUMENT JAM”

A document jam or a very long document

was scanned.

Open the cover and remove document or

jam.

“REMOVE PAPER JAM THEN PRESS

CLEAR”

Paper jam occurred in printer paper path.

Clear paper jam then press CLEAR/STOP.

See “Clear Paper Jam” instructions.

“MEMORY TO PRINT”

A copy collate or incoming fax is in memory

while the printer is busy.

A copy job will complete when printer

becomes available.

“CARTRIDGES?”

No cartridges detected in the A1500.

Open covers and install cartridges then

close covers. Press OPTIONS button until

the appropriate message displays.

If you are replacing cartridges that were

previously in use, then select NONE

CHANGED, NEW LEFT, NEW RIGHT or

NEW BOTH. Next press the START button.

Answer any additional questions by

pressing OPTIONS until correct answer

appears, then press START.

“ADD RIGHT CART.”

“ADD LEFT CART.”

Cartridge did not detect one of the cartridge

locations.

Move cartridge carriage to load position by

pressing SETUP->MENU->START. Open

covers and install or reinstall the indicated

cartridge. Close covers. Press OPTIONS

button until the appropriate message

displays.

If you are replacing cartridges that were

previously in use, then select NONE

CHANGED, NEW LEFT, NEW RIGHT or

NEW BOTH. Next, press the START button.

Answer any additional questions by

pressing OPTIONS until the correct answer

appears, then press START.

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Fax Messages

SYMPTOM/MESSAGE

CAUSE

SOLUTION

“ENTER FAX NUMBER TO DIAL" with

beep warning tone and return to READY

state.

An attempt to send a fax without entering a

fax number.

Enter a fax number before sending a fax.

“LOAD DOCUMENT" with beep warning

tone and return to READY state.

An attempt to start a fax operation before

loading the document.

Load the document to be copied before

pressing START.

“RESOURCE BUSY, TRY LATER” with

beep warning tone and return to prior state.

Tried to fax a document with MEMORY

XMIT OFF while another fax operation is

happening.

Wait for the current fax operation to

complete.

“CLR DOCUMENT JAM”

A document jam or very long document was Open the cover and remove document or

scanned.

jam.

“DOCUMENT OUT, PLEASE WAIT”

Pressing STOP after document is loaded.

Wait for all document(s) in the document

input tray to be fed to the document exit

tray.

“FAX SPEED # ?

UNDEFINED”

Entered a number of an unassigned Speed

Send.

Enter an assigned Speed Send number.

Use the A1500 Settings Utility to set up

Speed Send numbers.

beep warning tone and return to READY

state.

Display “MEMORY FULL!” and returns to

READY state

Memory Full occurred while scanning the

first page of a document.

Wait for memory to become available, then

try again or Turn Memory XMIT off from

SETUP or A1500 Settings Utility.

“MEMORY FULL, TO CONTINUE, START “ Memory Full occurred after the first page of

Press START and the A1500 will send

completely stored pages. Current and

remaining pages will not be sent.

a document has been scanned into

memory.

Pressing STOP/CLEAR will cancel the job.

“NO LINE CONNECTION”, beep warning

tone and return to READY state.

Phone line disconnected while trying to

send a fax.

Check the phone line connection.

“STOP PRESSED, PLEASE WAIT”

“CHANGE BLACK INK

STOP key pressed during fax transmission.

Wait for the fax job to be terminated.

Smart Ink has determined that the ink

cartridge is empty. An incoming FAX has

been saved to memory.

Faxes will continue to be received to

memory (until full). Replace Black ink

cartridge to print out received faxes.

Replacing the Black ink cartridge and

selecting NEW BLACK CARTRIDGE will

reset the ink counting system. (Note that if

you keep the old cartridge installed and tell

the system you have installed new

cartridges you may get some more pages

printed but you will defeat the ink

management system and may lose

incoming faxes.)

MEMORY TO PRINT”

“MEMORY FULL!”

The memory becomes full while receiving a

fax. The A1500 will print out (or save to

memory) the received pages.

Sending station should see a transmission

error and re-send the fax.

"PC DRPD SETUP

FAILED!”

A1500 failed to learn the DRPD tones.

Ring pattern not detected.

Check phone line connection.

System timed out waiting for ring.

Note that DRPD mode can not be selected

until a ring pattern has been successfully

learned.

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Copy Messages

SYMPTOM/MESSAGE

CAUSE

SOLUTION

“LOAD DOCUMENT" with beep warning

tone and return to READY state.

Tried to start a copy operation before

loading the document.

Load document to be copied before

pressing START.

“ADD PAPER” with beep warning tone and

return to READY state.

Tried to start a copy operation with no paper Load paper in the input tray.

in the paper input tray.

“RESOURCE BUSY, TRY LATER” with

beep warning tone and return to prior state.

Tried to copy when the scanner is in use.

Tried to copy when printer is in use.

Verify that the computer is connected and

available.

Wait for resource to become free then try

again.

Tried to start a computer-assisted copy

while parallel port is in use by another task.

“REMOVE PAPER JAM THEN PRESS

CLEAR”

Paper jam occurred in paper path.

Clear paper jam, then press CLEAR /STOP.

See “Clearing Documents and Paper Jam”

section.

“DOCUMENT OUT, PLEASE WAIT”

“CLR DOCUMENT JAM”

STOP pressed after paper is loaded.

Wait for all document(s) in the document

input tray to be fed to the document output

tray.

A document jam or a very long document

was scanned.

Open the control panel and remove

document or jam.

“PC NOT AVAILABLE” displayed on the

LCD panel with a beep warning tone and

return to READY state.

Computer is not available for a copy task

that required computer assistance (multiple

photo or color copies).

Verify that the computer is connected and

available.

Make sure the cables are connected, the

computer is on and not in sleep mode.

Retry when the computer is available.

“ADD PAPER THEN PRESS FORM FEED”

Making copies without paper and collate on. Add paper, press Form Feed and printing

will continue.

“ADD PAPER THEN PRESS FORM FEED”

with beep warning tone and return to

READY state.

Making copies without paper and collate off. Add paper before attempting to copy.

“MEMORY TO PRINT”

Starting a copy collate or multiple copy

operation while the printer is busy.

Copy job will complete when print job is

finished.

“MEMORY FULL!”

Collate is off and insufficient memory to

copy current sheet of document.

Job will be automatically aborted. Retry

when more memory becomes available.

“MEMORY FULL, TO CONTINUE, START”

During a multiple copy operation, the

memory became full.

Press START to print (collated) the current

full pages scanned so far, then continue the

scanning process.

Press STOP to cancel the copy operation.

Note: Selecting a single copy, turning Copy

Collate off, or selecting Copy Print Order as

scanned will reduce the memory

requirement of the selected copy operation.

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Scan Messages

SYMPTOM/MESSAGE

CAUSE

SOLUTION

“SCAN TO UNDEFINED.” with beep

warning tone and return to READY state.

Trying to scan to an undefined scan

destination.

Use A1500 Settings Utility to define the scan

locations.

“LOAD DOCUMENT" with beep warning

tone and return to READY state.

Trying to start a scan operation before

loading the document.

Load document to be scanned before

pressing START.

“RESOURCE BUSY, TRY LATER” with

beep warning tone and return to prior state.

Trying a SCAN operation while the scanner Verify that the computer is connected and

is busy.

available.

Trying to scan while parallel port is in use

by another task.

Wait for resource to become free then try

again.

“CLR DOCUMENT JAM”

A document jam or a very long document

was scanned.

Open the cover and remove document or

jam.

“DOCUMENT OUT, PLEASE WAIT”

Pressing STOP after document is loaded.

Wait for all document(s) in the document

input tray to be fed to the document output

tray.

“PC NOT AVAILABLE” with beep warning

tone and return to READY state.

There is no response from computer.

Verify that a standard USB cable is

connected to the computer and that the

computer is on and not in sleep mode.

Verify that the A1500 software is properly

installed and running by selecting A1500

Settings from the Compaq A1500 program

group.

Retry.

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Control Form Messages

SYMPTOM/MESSAGE

CAUSE

SOLUTION

“RESOURCE BUSY, TRY LATER” with

Trying to scan Control Form sheet while the Wait for current computer to printer port

beep warning tone and return to prior state.

computer is using parallel port for another

job.

activity to complete, then try again.

Trying to print a Control form sheet while

computer is using parallel port for another

job.

“CLR DOCUMENT JAM”

A document jam or a very long document

was scanned.

Open the cover and remove document or

jam.

“DOCUMENT OUT, PLEASE WAIT”

Pressing STOP after paper is loaded

Wait for all document(s) in the document

input tray to be fed to the document output

tray.

“ADD PAPER” with beep warning tone and

return to READY state.

Trying to print a Control Form when no

paper is in the paper input tray.

Load paper into the paper input tray.

“CHANGE BLACK INK”

Trying to print a Control Form but Smart Ink

has determined that the ink cartridge is

empty.

Replace Black ink cartridge. Replacing the

Black ink cartridge and selecting NEW

BLACK CARTRIDGE will reset the ink

counting system. (Note that if you keep the

old cartridge installed and tell the system

you have installed new cartridges you may

get some more pages printed but you will

defeat the ink management system and

may lose incoming faxes.)

“REMOVE PAPER JAM THEN PRESS

CLEAR”

Trying to print a Control Form when a paper Clear paper jam, then press STOP/CLEAR.

jam occurred in the paper path.

“PC NOT AVAILABLE” with beep warning

tone and return to READY state.

There is no response from the computer.

Verify that a standard USB cable is

connected to the computer and that the

computer is on and not in sleep mode.

Verify that the A1500 software is properly

installed and running by selecting A1500

Settings from the Compaq A1500 program

group.

Retry.

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Correcting Problems

Some of the problems that you may encounter are listed in the previous tables titled Error Messages. Occasionally, other

problems may arise that you could solve yourself. They are listed in the following tables along with a possible cause and

possible solution.

Fax Problems

Symptom

Solution

•

Check the power cord connection.

Check to make sure your electrical outlet is live.

Cycle power to the unit.

Cycle power to the unit leaving it without power for at least five minutes.

Ensure that the telephone cord is connected properly.

Plug another telephone into the phone jack to check the socket.

The machine is not working. There is no

display. The buttons do not work.

No dial tone (when START key is pressed

form READY display.)

Make sure the numbers are stored in the memory correctly. To print Speed Send list

press SETUP, then press MENU button to select the PRINT REPORT feature. Press

the OPTIONS button to select the SPEED SEND LIST. Press START to print.

The numbers stored in the SPEED SEND

memory do not dial correctly.

•

Make sure the document is not wrinkled or folded and is not too thick or too thin.

Make sure that the cover is firmly closed.

The document does not feed into the

machine.

Make sure that the A1500 FAX RECEIVE mode is not set to TEL. The current receive

mode is displayed in the upper right corner of the LCD panel.

Incoming faxes are not received

automatically.

•

Make sure the extension phone is on the hook properly.

Check to see if there is paper in the paper input tray.

Insufficient memory to receive fax. – (See Memory To Print, Memory Full in “Fax

Messages.”)

•

Press START twice on the A1500 control panel, or *9* on the EXT phone, before you

hang up the handset.

Faxes can not be received manually.

The machine will not send a fax.

•

Make sure the document is loaded face down.

Check the machine you are sending to for problems.

The machine sending you the fax may be faulty.

A noisy phone line can cause line errors.

Make a copy to check your machine.

The cartridge may be running out of ink. See “Print Quality Problems.”

Check the phone for line noise.

Run a printer self test to be sure the print head is clean. See “Print Quality Problems.”

The machine sending you a fax may have a dirty scan glass.

Check the phone for line noise.

Incoming faxes are incomplete or contain

blank spaces.

Spots on incoming faxes.

You are receiving poor quality faxes.

Stretched words on incoming faxes.

The machine sending you the fax had a temporary document jam.

•

Check your scan glass. It may need to be cleaned. See the Maintaining Your A1500

chapter.

There are vertical lines or stripes on copies or

documents you send.

The fax machine you are trying to reach may be turned off, out of paper, or cannot

answer incoming calls.

The machine dials a number, but fails to make

a connection with another fax machine.

You may have selected the wrong paper size setting. See the “Loading Different Size

Paper” section.

Pages have a small strip of text printed at the

top with a large blank area below.

Set AUTO REDUCTION ON. This control is located in the A1500 Settings Utility on

the FAX tab.

Losing characters on the bottom edge of the

page.

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Print Quality Problems

Symptom

Solution

•

The print cartridge may be running out of ink.

Light or blurred characters

The print cartridge may need to be cleaned. See “Cleaning Print Cartridges” section.

Make sure you are using the correct type of paper.

The paper should be straight and without wrinkles.

Let the ink dry for a moment before handling the document.

Adjust the Print Quality settings.

The print cartridge may need to be cleaned. See “Cleaning Print Cartridges” section.

The print cartridge may be running low on ink.

Remove and reinstall the print cartridge.

Smudged or dark characters

Characters with white lines

Color print quality is poor.

The print cartridge may need to be cleaned. See “Cleaning Print Cartridges” section.

Make sure you are using the correct type of paper.

Adjust the Print Quality settings.

The media is loaded incorrectly or is an unsupported size or type. Try feeding one

sheet at a time.

Characters are improperly formed or not

aligned correctly.

•

Make sure you do not have hard-coded spaces at the left margin in your application.

The print cartridge may need to be cleaned. See “Cleaning Print Cartridges” section.

The print cartridge may need to be aligned. See “Aligning Print Cartridges” section.

The print cartridge may need to be cleaned. See “Cleaning Print Cartridges” section.

Try changing the fill pattern in your application software.

Vertical straight lines in tables, borders and

graphs are not smooth.

Solid black areas on transparencies contain

white streaks.

•

The color print cartridge has run out of one or more ink colors. Install a new color ink

cartridge.

Printed color does not match screen color.

•

The print cartridge may need to be cleaned. See “Cleaning Print Cartridges” section.

The print settings may be incorrect.

Documents are printing black and white

instead of color.

•

If your printer pauses frequently (every two or three lines) during a print job and the

printed pages have alternating bands of light and dark print, choose Enable Buffer

Mode from the Options tab.

Printer pauses frequently during a print job

1. From the printer's Control Program, click the Options tab.

2. Choose the Enable Buffer Mode option.

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Printing and Copying Problems

Symptom

Solution

•

The printer may be improperly connected to the computer. Check the cable

connections at the All-In-One and at the computer.

Printer is on, but nothing prints.

•

Make sure that the printer cable is a standard USB cable.

The USB cable may be defective. Try another cable.

Make sure your application has the A1500 selected as the default printer.

Make sure there is paper in the paper input tray.

Make sure that the paper path is not blocked.

Be sure the tape covering the nozzle of the print cartridge has been removed.

The print cartridge may be out of ink.

Printer seems to be printing, but no

characters are printing.

Make sure that your application has the A1500 selected as the default printer.

Check the USB cable connections.

The print head may need to be cleaned. See “Cleaning Print Cartridges” section.

Unexpected characters print or characters are

missing.

You may be using “High” print quality. Adjust your Print Quality settings to NORMAL

or DRAFT.

Printer prints very slowly.

•

Graphics print more slowly than text.

Color prints more slowly than black.

Special media prints more slowly than plain paper.

If printing in black, make sure the photo cartridge is not installed.

Open applications affect print speed. Close other running programs if they are not

required.

•

Unplug the A1500 power cord, then plug it back in.

The Control Panel does not respond.

The A1500 does not know the paper size that is loaded in the printer output tray.

Press Setup, use the menu key to select the Paper Size menu. Press the Options

button until the correct paper size (letter, legal, A4) is displayed.

Making a local copy at 100% does not print on

a single sheet although the same size paper

is in the paper input tray.

•

Complicated page formats may not be printable on the printer. Too many fonts and/or

complex graphics can cause this problem. Simplify your page.

Page does not print.

•

Unplug the A1500’s USB cable for at least 10 seconds, then reconnect.

Unplug the A1500 power cord, then plug back in.

Restart Windows.

The A1500 does not respond.

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Paper Feeding Problems

Symptom

Solution

•

Clear the paper jam. See section, “Clearing Document And Paper Jams.”

Paper is jammed

•

Make sure there is not too much paper in the paper input tray.

Make sure you are using the correct type of paper.

Fan the paper to allow some air between the sheets.

Humid conditions may cause some paper to stick together.

Make sure there is not too much paper in the paper input tray.

Paper sticks together.

Paper fails to feed.

Some types of paper may require more than one sheet of paper to be loaded in the

input tray to feed correctly.

•

Make sure that the envelope guide is not in the install position.

Remove any obstructions from inside the printer.

Press Form Feed to retry.

Make sure there is not too much paper in the paper input tray.

Load paper of only one type, size, and weight.

Multiple sheets of paper fed.

Do not force paper down into the printer when loading.

If multiple sheets have caused a paper jam, clear the paper jam.

Make sure there is not too much paper in the paper input tray.

Make sure the paper guide does not push the paper and cause it to bow.

Make sure you are using the correct type of paper.

Do not force paper down into the printer when loading.

Paper skews or buckles in the paper bin.

Make sure that the right side of the paper is aligned with the right edge of the feeder

and the left paper guide is set against the left side of the paper.

•

Make sure that the envelope guide is not in the envelope position.

Make sure that the paper guide is against the left side of the envelopes.

Envelopes skew or fail to feed correctly in the

paper bin.

•

Use only transparencies designed for Inkjet Printers.

Remove each transparency as it exits from the printer.

Transparencies stick together in the paper

exit.

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Scanning and Copying Problems

Symptom

Solution

•

Make sure you load the document to be scanned into the document tray.

Clear the problem that is preventing received documents that are stored in the

memory from printing, i.e. low black ink or a paper jam.

Cannot scan a document into memory.

•

If there are any outgoing faxes stored in the memory waiting to be sent, print out the

received documents that are stored in memory.

Graphics are scanned more slowly than text and color is slower than black. Increasing

resolution will slow scanning.

Adding more memory to the computer can dramatically improve scanning speed,

especially for higher resolution color images. If there is a lot of disk activity when

scanning is the only application running on the computer, this is a good indication that

additional memory is needed.

Scanning very slowly.

•

Insert the document properly and push it down until the A1500 grips the document.

“There is no document or the document is

loaded improperly. Insert the document

properly and try again,” message appears on

the screen.

Your scanner may be busy with a copying or faxing job. When the current job is

completed, try again.

“Scanner is busy receiving or printing data.

When the current job is completed, try again,”

message appears on the screen.

•

Make sure that the application selects the Compaq A1500 Scanner as the Twain

Scanner

Reinstall the scanner driver by re-installing the A1500 software.

“The scanner driver is not installed or an

operation environment is not set up properly.

Reinstall the scanner driver and try again,”

message appears on the screen.

•

I/O errors can occur during scanning. Check the cable and cable connections.

“Port is disabled. Check if the port is properly

connected, or power is on. Then restart your

computer,” message appears on the screen.

The printer cable may be improperly connected or the power may be turned off.

Check the cable. Make sure the power is turned on.

“Port is disabled. Check if the port is properly

connected, power is on, scanner is not busy,”

message appears on the screen.

Contaminated scanner lens. See the Maintaining Your A1500 chapter for cleaning

instructions.

Vertical black line or strip over the entire

length of the scan or copy.

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Regulatory and Safety Notices

Federal Communication Commission

Notice

This equipment has been tested and found to comply

with the limits for a Class B digital device, pursuant to

Part 15 of the FCC Rules. These limits are designed to

provide reasonable protection against harmful

Declaration Of Conformity For Products

Marked With The FCC Logo–United States

Only

This device complies with Part 15 of the FCC Rules.

Operation is subject to the following two conditions:

(1) this device may not cause harmful interference, and

(2) this device must accept any interference received,

including interference that may cause undesired

operation.

interference in a residential installation. This

equipment generates, uses, and can radiate radio

frequency energy and, if not installed and used in

accordance with the instructions, may cause harmful

interference to radio communications. However, there

is no guarantee that interference will not occur in a

particular installation. If this equipment does cause

harmful interference to radio or television reception,

which can be determined by turning the equipment off

and on, the user is encouraged to try to correct the

interference by one or more of the following measures:

For questions regarding your product, call 1-800-652-

6672 (1-800-OK COMPAQ) or contact:

Compaq Computer Corporation

P. O. Box 692000, Mail Stop 530113

Houston, Texas 77269-2000

For questions regarding this FCC declaration, call

1-281-514-3333 or contact:

• Reorient or relocate the receiving antenna.

Compaq Computer Corporation

P. O. Box 692000, Mail Stop 510101

Houston, Texas 77269-2000

• Increase the separation between the equipment

and receiver.

• Connect the equipment into an outlet on a circuit

different from that to which the receiver is

connected.

To identify this product, refer to the Part, Series, or

Model number found on the product.

• Consult the dealer or an experienced radio or

Canadian Notice

This Class B digital apparatus meets all requirements

of the Canadian Interference-Causing Equipment

Regulations.

television technician for help.

Modifications

The FCC requires the user to be notified that any

changes or modifications made to this device that are

not expressly approved by Compaq Computer

Corporation may void the user's authority to operate

the equipment.

Avis Canadien

Cet appareil numérique de la classe B respecte toutes

les exigences du Règlement sur le matériel brouilleur

du Canada.

Cables

Japanese Notice

Connections to this device must be made with shielded

cables with metallic RFI/EMI connector hoods in order

to maintain compliance with FCC Rules and

Regulations.

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U.S. Regulations Governing the Use of

Modems

European Union Notice

Products with the CE Marking comply with both the

EMC Directive (89/336/EEC) and the Low Voltage

Directive (73/23/EEC) issued by the Commission of

the European Community.

This equipment complies with Part 68 of the FCC

rules. Located on the rear of the Compaq A1500 All-

In-One is a label that contains, among other

information, the FCC Registration Number and Ringer

Equivalence Number (REN) for this equipment. Upon

request, you must provide this information to your

telephone company.

Compliance with these directives implies conformity

to the following European Norms (in brackets are the

equivalent international standards):

•

EN55022 (CISPR 22) - Electromagnetic Interference

EN50082-1 (IEC801-2, IEC801-3, IEC801-4) -

Electromagnetic Immunity

Ringer Equivalence Number

The REN is useful to determine the quantity of devices

you may connect to your telephone line and still have

all of those devices ring when your telephone number

is called. In most areas (but not all), the sum of the

RENs of all devices connected to one line should not

exceed five (5.0). To be certain of the number of

devices you may connect to your telephone line, as

determined by the REN, you should contact your local

telephone company to determine the maximum REN

for your calling area.

•

EN60950 (IEC950) - Product Safety

Safety

Safety is important when you are operating your unit.

Follow the guidelines in this section to enjoy your

experience.

Power Cords

If you were not provided with a power cord for your

unit, you should purchase a power cord that is

approved for use in your country.

The REN for this device is 0.5B.

A FCC Compliant 6-position modular plug is provided

with this equipment. This equipment is designed to be

connected to the telephone network or premises wiring

using a compatible 6-position modular jack which is

FCC Part 68 Compliant.

The power cord must be rated for the product and for

the voltage and current marked on the product’s

electrical ratings label. The voltage and current rating

of the cord should be greater than the voltage and

current rating marked on the product. In addition, the

diameter of the wire must be a minimum of 0.75 mm²

/18AWG, and the length of the cord must be between 5

feet (1.5 m) and 6 ½ feet (2m). If you have questions

about the type of power cord to use, contact your

Compaq authorized service provider.

If your telephone equipment causes harm to the

telephone network, the telephone company may

discontinue your service temporarily. If possible, they

will notify you in advance. However, if advance notice

is not practical, you will be notified as soon as

possible. You will also be informed of your right to

file a complaint with the FCC.

A power cord should be routed so that it is not likely to

be walked on or pinched by items placed upon it or

against it. Particular attention should be paid to the

plug, electrical outlet, and the point where the cord

exits from the product.

Your telephone company may make changes in its

facilities, equipment, operations, or procedures that

could affect the proper functioning of your equipment.

If they do, you will be notified in advance to give you

an opportunity to maintain uninterrupted telephone

service.

WARNING: Only authorized technicians trained by Compaq

should attempt to repair this equipment. All troubleshooting and

repair procedures are detailed to allow only subassembly /

module-level repair. Because of the complexity of the individual

boards and subassemblies, no one should attempt to make

repairs at the component level or make modifications to any

printed circuit board. Improper repairs can create a safety

hazard.

If you experience trouble with this telephone

equipment, contact your local telephone company for

information on obtaining service or repairs. The

telephone company may ask that you disconnect this

equipment from the network until the problem has

been corrected or until you are sure that the equipment

is not malfunctioning.

This equipment may not be used on coin service

provided by the telephone company. Connection to

party lines is subject to state tariffs.

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For the Compaq Customer Support Center and your

nearest Compaq Authorized reseller in North America,

call 1-800-345-1518 or write:

Users should ensure for their own protection that the

electrical ground connections of the power utility,

telephone lines, and internal metallic water pipe

system, if present, are connected together. This

precaution may be particularly important in rural areas.

Compaq Customer Support Center

P.O. Box 692000

Houston, Texas 77269-2000

CAUTION: Users should not attempt to make such connections

themselves, but should contact the appropriate electric inspection

authority or an electrician.

Telephone Consumer Protection Act of

1991

The Telephone Consumer Protection Act of 1991

makes it unlawful for any person to use a computer or

other electronic device to send any message via a

telephone facsimile machine unless such message

clearly contains, in a margin at the top or bottom of

each transmitted page, or on the first page of the

transmission, the date and time it is sent and an

identification of the business, or entity, or individual

sending the message and the telephone number of the

sending machine or such business, or entity, or

individual.

NOTICE: The Ringer Equivalence Number (REN)

assigned to each terminal device provides an indication

of the maximum number of terminals allowed to be

connected to a telephone interface. The termination on

an interface may consist of any combination of

devices, subject only to the requirement that the sum

of the Ringer Equivalence Numbers of all the devices

does not exceed 5.

The Ringer Equivalence Number (5) for this device

is 0.5B.

For the location of the authorized Canadian

maintenance facility nearest you, call 1-800-263-5868

or contact:

Canadian Regulations Governing the Use of

Modems

NOTE: The Industry Canada label identifies certified

equipment. This certification means that the equipment

meets certain telecommunications network protective,

operational, and safety requirements. The Department

does not guarantee the equipment will operate to the

user’s satisfaction.

Compaq Canada, Inc.

45 Vogell Road

Richmond Hill, Ontario LA5B 3P6

General Precautions for Compaq Products

Retain the product’s safety and operating instructions

for future reference. Follow all operating and usage

instructions. Observe all warnings on the product and

in the operating instructions.

Before installing the equipment, users should ensure

that it is permissible to be connected to the facilities of

the local telecommunications company. The

To reduce the risk of fire, bodily injury, and damage to

the equipment, observe the following precautions.

equipment must also be installed using an acceptable

method of connection. In some cases, the company’s

inside wiring associated with a single line individual

service may be extended by means of a certified con-

nector assembly (telephone extension cord). The

customer should be aware that compliance with the

above conditions may not prevent degradation of

service in some situations.

• Damage Requiring Service

Unplug the product from the electrical outlet and

take the product to a Compaq authorized service

provider under the following conditions:

ꢀ

The power cord, extension cord, or plug is

damaged.

Repairs to certified equipment should be made by an

authorized Canadian maintenance facility designated

by the supplier. Any repairs or alterations made by the

user to this equipment, or equipment malfunctions,

may give the telecommunications company cause to

request the user to disconnect the equipment.

ꢀ

Liquid has been spilled or an object has fallen

into the product.

ꢀ

The product has been exposed to water.

The product has been dropped or damaged in

any way.

ꢀ

There are noticeable signs of overheating.

The product does not operate normally when

you follow the operating instructions.

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• Servicing

• Power Sources

Except as explained elsewhere in the Compaq

documentation, do not service any Compaq

product yourself. Opening or removing covers

The product should be operated only from the

type of power source indicated on the product’s

electrical ratings label. If you have questions

about the type of power source to use, contact

your Compaq authorized service provider or

local power company. For a product that operates

from battery power or other power sources, refer

to the operating instructions included with the

product.

that are marked

may expose you to electric

shock. Service needed on components inside

these compartments should be done by a

Compaq authorized service provider.

• Mounting Accessories

Do not use the product on an unstable table, cart,

stand, tripod, or bracket. The product may fall,

causing serious bodily injury and serious damage

to the product. Use only with a table, cart, stand,

tripod, or bracket recommended by the

manufacturer, or sold with the product. Any

mounting of the product should follow the

manufacturer’s instructions, and should use a

mounting accessory recommended by the

manufacturer.

• Accessibility

Be sure that the power outlet you plug the power

cord into is easily accessible and located as close

to the equipment operator as possible. When you

need to disconnect power to the equipment, be

sure to unplug the power cord from the electrical

outlet.

• Power Cords

If you have not been provided with a power cord

for your unit or for any AC-powered option

intended for use with your unit, you should

purchase a power cord that is approved for use in

your country.

• Ventilation

Slots and openings in the product are provided

for ventilation and should never be blocked or

covered since these ensure reliable operation of

the product and protect it from overheating. The

openings should never be blocked by placing the

product on a bed, sofa, carpet, or other similar

flexible surface. The product should not be

placed in a built-in apparatus such as a bookcase

or rack unless the apparatus has been specifically

designed to accommodate the product, proper

ventilation is provided for the product, and the

manufacturer’s instructions have been followed.

The power cord must be rated for the product and

for the voltage and current marked on the product’s

electrical ratings label. The voltage and current

rating of the cord should be greater than the voltage

and current rating marked on the product. In

addition, the diameter of the wire must be a

minimum of 0.75 mm²/ 18AWG and the cord

should be between 5 and 6.5 feet (1.5 and 2 meters)

long. If you have questions about the type of power

cord to use, contact your Compaq authorized

service provider.

• Water and Moisture

Do not use the product in a wet location.

• Grounded (Earthed) Products

Route the power cord so that it will not be walked

on, tripped over, or pinched by items placed upon

or against it. Pay particular attention to the plug,

electrical outlet, and the point where the cord exits

the product.

Some products are equipped with a three-wire

electrical grounding-type plug that has a third pin

for grounding. This plug only fits into a

grounded electrical outlet. This is a safety

feature. Do not defeat the safety purpose of the

grounding-type plug by trying to insert it into a

non-grounded outlet. If you cannot insert the

plug into the outlet, contact your electrician to

replace the obsolete outlet.

• Protective Attachment Plug

In some countries, the product cord set may be

equipped with a wall plug having overload

protection. This is a safety feature. If the plug

needs to be replaced, be sure the Compaq

authorized service provider uses a replacement

plug specified by the manufacturer as having the

same overload protection as the original plug.

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• Extension Cord

If an extension cord or power strip is used, make

sure that the cord or strip is rated for the product

and that the total ampere ratings of all products

plugged into the extension cord or power strip do

not exceed 80% of the extension cord or strip

ampere ratings limit.

• Do not connect or use a modem or telephone

(other than a cordless type) during a lightning

storm. There may be a remote risk of electric

shock from lightning.

• Never connect or use a modem or telephone in a

wet location.

• Overloading

Do not overload an electrical outlet, power strip,

or convenience receptacle. The overall system

load must not exceed 80% of the branch circuit

rating. If power strips are used, the load should

not exceed 80% of the power strip input rating.

• Do not plug a modem or telephone cable into the

Network Interface Card (NIC) receptacle.

• Disconnect the modem cable before opening a

product enclosure, touching or installing internal

components, or touching an uninsulated modem

cable or jack.

• Cleaning

Unplug the product from the wall outlet before

cleaning. Do not use liquid cleaners or aerosol

cleaners. Use a damp cloth for cleaning.

• Do not use a telephone line to report a gas leak

while you are in the vicinity of the leak.

• Heat

The product should be placed away from

radiators, heat registers, stoves, or other pieces of

equipment (including amplifiers) that produce

heat.

• Replacement Parts

When replacement parts are required, be sure the

service provider uses replacement parts specified

by Compaq.

• Safety Check

Upon completion of any service or repairs to the

product, have your Compaq authorized service

provider perform safety checks to determine that

the product is in proper operating condition.

• Options and Upgrades

Use only the options and upgrades recommended

by Compaq.

• Object Entry

Never push a foreign object through an opening

in the product.

Precautions for Products with Modems,

Telecommunications, or Local Area

Network Options

In addition to the general precautions described earlier

in this chapter, be sure to observe the following

precautions when operating telecommunications and

network equipment. Failure to observe these

precautions could result in fire, bodily injury, and

damage to the equipment.

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INDEX

Cartridges, 35

Aligning, 17, 35

Changing, 16

Cleaning, 18, 19, 35

Installing, 5

A1500

Preparing for Use, 4

Setting Up, 6

Ordering, 35

Photo, 3, 19

A4 Paper, 24

Loading, 20

AC Power Cord, 5

Accessing

Control Program, 34

Settings Utility, 23

Add New Hardware Wizard, 10

Addresses

Installing, 9, 10

Changing

Cartridges, 16

Default Settings, 23

Paper Sizes, 20

Checks, 37, 43, 45

Choosing

Setting Speed Send, 26

Advanced

Location for A1500, 4

Cleaning

Copy Settings, 44

Fax Settings, 38

Scan Settings, 47

Aligning

Cartridges, 17, 35

ANS/FAX, 40, 42, 53, 54

Answering Machine, 51, 52, 53, 54

Applications

Cartridge Carrier, 49

Cartridges, 18, 19, 35

Scanner, 49

Clear button, 11

Clearing

Paper Jams, 55

Coated Paper, 37, 43, 44, 45

Collate

Scanning to, 28, 46

Attaching

Printer Cable, 7

Auto Reduction, 24

Automatic

Copies, 44

Color Best, 44, 47

Color Copies

Paper Type, 27

Color Draft, 44, 47

Color Normal, 44, 47

Common Procedures, 13

Computer Modems, 51

Confirming

Receiving Faxes, 40

Redial, 40

Fax Transmission, 15, 24

Connecting

Additional Devices, 52

Telephone Cord, 6

Connection

Black Draft, 44, 47

Black Normal, 44, 47

Black Photo, 44, 47

Booklets, 34

EXT, 12

Buttons

LINE, 12

Described, 11

Power, 12

Telephone, 12

USB, 12

Contrast

Copy, 27, 44

Fax, 24, 38

Scan, 29, 47

Control Form

Copying, 32, 43

Error Messages, 60

Faxing, 42

Cable

Printer, 3, 7

USB, 3

Calibrating

Scanner, 21

Canceling

Add New Hardware Wizard, 10

Fax Forwarding, 41

Carbon Paper, 37, 43, 45

Cartridge Carrier

Cleaning, 49

Overview, 31

Printing, 29, 31

Scanning, 32, 46

Settings, 29

Setup FROM and TO, 29

Using, 31

Index-1

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Using to Copy, 32

Using to Fax, 32

Using to Scan, 32

Control Form button, 11

Control Panel, 11

Features, 11

Jams while Printing, 55

Misfeeds, 49

Printing, 33

Replacing Separator Pad, 49

Trays, 4

Documents

Control Program, 24

Accessing, 34

Printing, 34

Controls

Location, 11

Fragile, 37, 43, 45

Preparing to Copy, 43

Preparing to Fax, 37

Preparing to Scan, 45

DRPD, 22, 40, 41, 52, 53, 54, 57

Defined, 40

Copy

Advanced Features, 44

Collate, 44

DSL, 51

Contrast, 27, 44

Error Messages, 58

Order, 27

ECM. See Error Correction Mode

Electromagnetic Interference Compliance Notices, 66

Overview, 43

Preparing Documents, 43

Problems, 63, 65

Quantity, 44

Quick Mode, 43

Settings, 27

Scanning to, 28, 45

Sending Faxes using, 39

Setting Address, 26

Energy Compliance, 68

Envelopes, 37, 43, 45

Loading, 20

Error Correction Mode, 25

Error Messages, 56

Control Form Messages, 60

Copy Messages, 58

Fax Messages, 57

Size, 27, 44

Type, 27, 44

using Control Form, 32, 43

Copy button, 11

Copy/Scan Sleeve, 37, 43, 45

Correcting Problems, 61

Curled Paper, 37, 43, 45

Scan Messages, 59

Exit Tray

Front, 4

Date

EXT

Setting, 14, 25

Date/Time settings, 22

Defaults

Connection, 12

Using Connection, 51

Extension

Changing, 23

Using EXT Feature, 51

Copy Settings, 27

Fax Settings, 24, 25

Printer Settings, 33

Restoring Copy, 27

Restoring Fax, 24, 25

Restoring Scan, 29

Scan Settings, 28

Setting, 14

Fax

Advanced Features, 38

Advanced Settings, 25

Auto Reduction, 24

Confirmation, 24, 40

Contrast, 24, 38

Description

Compaq A1500 software, 9

Printer Driver, 9

Scanner Driver, 9

Determining

Fax Forwarding Mode, 42

Devices

Connecting to A1500, 52

Dial button, 11

Dial Mode

Dial Mode, 25

Discard Size, 25

Error Correction Mode, 25

Error Messages, 57

Forwarding, 25, 41, 42

ID, 24

Memory Transmit, 38

Name, 24

On Hook Dialing (OHD), 39

Overview, 37

Fax, 25

Document

Preparing Documents, 37

Print Quality, 22, 24

Quick Mode, 37, 39

Receive Mode, 22, 24

Exit Tray, 3, 11

Input Guides, 11

Input Tray, 11

Installing Trays, 4

Index-2

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Receiving, 40

Receiving Manually, 40

Redialing, 25, 40

Resolution, 24, 38

Scanning to Memory, 25

Sending, 37

Illustrated

Connecting Phone Line, 6

Connecting the Power Cord, 5

Connecting the Printer Cable, 7

Front View, 11

Inserting Paper, 7

Installing, 6

Settings, 24

Speed Sending, 39

to Everyone, 39

Type, 24, 38

Lifting, 5

Rear View, 12

Side View, 12

using Control Form, 32, 42

Using Email, 39

Fax button, 11

Wiping Cartridge, 19

Imaging for Windows, 46

Ink Buildup

Fax Forwarding, 22

Canceling, 41

Determining Mode, 42

Setting, 41

Correcting, 18

Ink Cartridges. See Cartridges

Installing

Cartridges, 5

FCC, 66

CD, 9, 10

Features

Control Panel, 11

File Formats

Document Trays, 4

Photo Cartridge, 19

Software, 9, 10

Supported, 28

File Type

of Scans, 47

Instructions for Connecting

Telephone cord, 6

Internet

Form Feed button, 11

Forwarding

Compaq Web Site, 1

Faxes, 25, 41

Fragile Documents, 37, 43, 45

From Entries

Control Form, 29

Front

Job Finishing, 33

Exit Tray, 4

FW. See Fax Forwarding

Legal Paper

Loading, 20

Limited Warranty Statement, 1, 3, 9

Glass

Envelopes, 20

Paper, 20

Local Area Network, 70

Location

Cleaning Scanner, 49

Glossy Paper, 44

Group

Speed Send, 26

Choosing, 4

Logs

Printing Fax, 25

Reception, 15

Transmission, 15

Handouts, 34

Header

Printing Fax, 25

Help

Locating, 1

How to Connect the Printer Cable, 7

Maintaining Your A1500, 49

Maintenance, 22

Scanner, 49

Manually

Receiving Faxes, 40

MAPI, 26, 28, 39, 46

Media Browser, 9, 46

Monitor Program, 23

Setting Scan, 28

Menu button, 11

Misfeeds, 49

Icon

Animated, 13

Monitor Program, 13, 23

Red X, 13

Fax, 24

Index-3

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Modem, 52, 53, 54

Modems, 67, 68, 70

Computer, 51

Monitor Program, 13

Icon, 23

Power

Cord, 5

Safety, 67

Quality, 34

Print Problems

Document Jam, 55

Quality, 62

Print Quality

Fax, 22, 24

Name

of Fax Machine, 24

Notices, 66

Nozzles

Printer

Attaching Cable, 7

Cable, 3

Cleaning, 19

Control Program, 34

Defaults, 33

Driver Description, 9

Job Finishing, 33

Options, 35

Properties, 24, 33

Settings, 33

OCR, 9

Quality, 46

OHD. See On Hook Dialing

On Hook Dialing (OHD), 39

Onion Skin Paper, 43

Operating

Silently, 25

Stand Alone, 14

Options

Status, 34

Printing

Booklets, 34

Control Form, 29, 31

Document, 33

Fax Date and Time, 25

Fax Logs, 25

Printer, 35

Handouts, 34

Options button, 11

Order

Overview, 33

Posters, 34

of Copies, 27, 44

Ordering Cartridges, 35

Overview

Copy, 43

Fax, 37

Problems, 63

Reception Log, 15

Reports, 15, 22

Transmission Log, 15

Two-Sided, 34

Problems

Printing, 33

Scan, 45

Copying, 63, 65

Correcting, 61

Paper Feeding, 64

Print Quality, 62

Printing, 63

Scanner Streaks, 21

Scanning, 65

Product

Packaging Materials

Removing, 4

Paper

Changing Size, 22, 24

Changing Size, 20

Clearing Jams, 55

Exit Tray, 11

Input Tray, 11

Loading, 20

Returning, 3

Properties

Changing Printer, 33

Displaying Printer, 24

Pulse Dialing, 25

Problems, 64

Setting Type, 34

Type, 27, 44

Wrinkled, Curled, or Torn, 37, 43, 45

Pause button, 11

Phone

Connecting Cord, 6

Connection, 12

Sharing with A1500, 51

Photo Cartridge, 3

Installing, 19

Quality of Printing, 34

Quantity

of Copies, 44

Quick Mode

Copy, 43

Fax, 37, 39

Scan, 45, 46

Quiet Operation, 22

Photographs, 37, 43, 45

Posters, 34

Index-4

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Overview, 45

Preparing Documents, 45

Problems, 65

Quick Mode, 45, 46

Setting Menu Entries, 28

Settings, 28

ReadIRIS, 9, 28, 47

Rear View

Illustrated, 12

Receipts, 37, 43, 45

Receive Log

Printing, 22

Receive Mode

Fax, 22, 24

Type, 29, 47

using Control Form, 32, 46

Scan button, 11

Scan Menu

Number of Entries, 28

Scanner

Receiving

Faxes, 40

Calibrating, 21

Faxes Automatically, 40

Faxes Manually, 40

Reception Log

Printing, 15

Recommendations

Setting up, 4

Red X

in System Tray, 13

Redialing

Automatically, 40

Fax, 25, 40

Removing

Packaging Materials, 4

Tape, 4

REN. See Ringer Equivalence Number

Replacing

Cleaning, 49

Maintenance, 49

Vertical Streaks, 21

Driver Description, 9

Scanning

Advanced, 47

Faxes to Memory, 25

How To, 45

to Applications, 28, 46

to Email, 28, 45

to User Folder, 28, 45

Self Test, 15

Printing, 22

Sending a Fax, 37

Service, 1

Setting

Document Separator Pad, 49

Reports

Fax Confirmation, 15

Printing, 15

Resolution

Fax, 24, 38

Auto Reduction, 24

Copy Collate, 44

Copy Contrast, 27, 44

Copy Defaults, 27

Copy Order, 27

Copy Quantity, 44

Copy Size, 27

Restoring

Copy Defaults, 27

Fax Defaults, 24, 25

Scan Defaults, 29

Retry Interval

Setting, 40

Returning Product, 3

Reversing

Copy Order, 27

Ringer

Copy Type, 27, 44

Date and Time, 14, 22, 25

Defaults, 14

Dial Mode, 25

Discard Size, 25

ECM, 25

Fax Confirmation, 24

Fax Contrast, 24

Fax Defaults, 24, 25

Fax Forwarding, 25, 41

Fax ID, 24

Volume, 22, 25

Ringer Equivalence Number, 67

Roller

Fax Name, 24

Cleaning, 49

Fax Print Quality, 24

Fax Receive Mode, 24

Fax Resolution, 24

Fax Type, 24

FROM and TO, 29

Number of Copies, 44

Paper Size, 24

Paper Type, 27, 34

Print Quality, 34

Printer Options, 35

Redial Attempts, 25

Retry Interval, 40

Scan Contrast, 29, 47

Scan Defaults, 29

Scan File Type, 47

Safety, 67

Safety Notices, 66

Saving

Settings, 23

Scaling

Copies, 44

Scan

Contrast, 29, 47

Error Messages, 59

File Type, 47

Index-5

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Scan Menu, 28

Scan Type, 29, 47

Speed Send, 26

Volumes, 25

Tape

Removing, 4

Settings

TEL, 53, 54

Telephone

Advanced Fax, 25

Changing Defaults, 23

Copy, 27

Fax, 24

Main, 23

Print, 24

Printer, 33

Printer Properties, 33

Saving, 23

Scan, 28

Connection, 12

Sharing with A1500, 51

Telephone Cord

Connecting, 6

Terminal ID

Printing, 25

Test

Self, 15

Thin Documents, 37, 43, 45

Time

Speed Send, 25

Settings Utility, 23

Accessing, 23

Setup

Setting, 14, 25

To Entries

Control Form, 29

Torn Paper, 37, 43, 45

Tranmission Log

Printing, 15, 22

Transmit

Fax from Memory, 38

Transparency Paper, 44

Trays

Speed Send, 25

Setup button, 11, 22

Side View

Illustrated, 12

Silent Operation, 22, 25

Size

Copy, 27

of Copies, 44

Paper, 24

Document, 4

Troubleshooting

Control Form Messages, 60

Copy Messages, 58

Correcting Problems, 61

Error Messages, 56

Fax Messages, 57

Scan Messages, 59

Troubleshooting, 55

TWAIN, 9, 46

Two Sided Printing, 34

Type

Software

Installation, 9

Installing, 10

Media Browser, 9

OCR, 9

ReadIRIS, 9

System Requirements, 9

Utilities, 9

Speaker

Volume, 25

Speed Send, 9, 11, 13, 14, 15, 22, 25-29, 31, 32, 37, 39, 57, 61

Control Form, 29

Group, 26

Printing List, 22

Total, 39

Copy, 27, 44

Fax, 24, 38

Paper, 27, 44

Scan, 29

Speed Send button, 11

Speed Sending, 39

Stand Alone Operation, 14

Start button, 11

Starting the Settings Utility, 23

Status

of Printer, 34

Stop button, 11

Streaks

Fixing, 21

Support, 1

Telephone, 1

Supported

Unpacking the A1500, 4

USB

Cable, 3

Connecting Cable, 7

Connection, 12

Printer Cable, 7

User Folder

Defined, 28

Scanning to, 45

Using

Control Form, 31

Photo Cartridge, 19

Utilities

Description, 9

Settings, 23

File Formats, 28

System Requirements, 9

System Tray

Menu, 23

Red X, 13

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Vertical Streaks

Scanner, 21

Volume

Ringer, 25

Speaker, 25

Web Site, 1

Wiping

Cartridges, 19

Wrinkled Paper, 37, 43, 45

Index-7

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