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NOTICE
2000 Compaq Computer Corporation
COMPAQ and the Compaq logo Registered in U.S. Patent and Trademark Office.
Microsoft and Windows are trademarks of Microsoft Corporation.
All other product names mentioned herein may be trademarks or registered trademarks of their respective companies.
Compaq shall not be liable for technical or editorial errors or omissions contained herein. The information in this document
is subject to change without notice.
The information in this publication is subject to change without notice and is provided “AS IS” WITHOUT WARRANTY
OF ANY KIND. THE ENTIRE RISK ARISING OUT OF THE USE OF THIS INFORMATION REMAINS WITH
RECIPIENT. IN NO EVENT SHALL COMPAQ BE LIABLE FOR ANY DIRECT, CONSEQUENTIAL, INCIDENTAL,
SPECIAL, PUNITIVE OR OTHER DAMAGES WHATSOEVER (INCLUDING WITHOUT LIMITATION, DAMAGES
FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION OR LOSS OF BUSINESS INFORMATION), EVEN
IF COMPAQ HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE FOREGOING SHALL
APPLY REGARDLESS OF THE NEGLIGENCE OR OTHER FAULT OF EITHER PARTY AND REGARDLESS OF
WHETHER SUCH LIABILITY SOUNDS IN CONTRACT, NEGLIGENCE, TORT, OR ANY OTHER THEORY OF
LEGAL LIABILITY, AND NOTWITHSTANDING ANY FAILURE OR ESSENTIAL PURPOSE OF ANY LIMITED
REMEDY.
The limited warranties for Compaq products are exclusively set forth in the documentation accompanying such products.
Nothing herein should be construed as constituting a further or additional warranty.
Compaq A1500
First Edition (August 2000)
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CONTENTS
USING THIS GUIDE................................................... 1
Text Conventions in This Guide................................ 1
Special Messages....................................................... 1
Locating Help ............................................................ 1
PRINTING ................................................................ 33
Printing a Document ................................................33
Changing the Printer Properties ...............................33
Accessing the Control Program ...............................34
GETTING STARTED.................................................. 3
Step 1: Unpack the Box............................................. 3
Step 2: Choose a Location for the A1500.................. 4
Step 3: Prepare the A1500 for Use ............................ 4
Step 4: Set Up the Document Trays .......................... 4
Step 5: Connect the AC Power Cord......................... 5
Step 6: Install the Ink Cartridges ............................... 5
Step 7: Connect the Telephone Line Cord................. 6
Step 8: Check Phone Line ......................................... 6
Step 9: Load Paper..................................................... 7
Step 10: Connect the USB Printer Cable................... 7
FAXING.................................................................... 37
Preparing Documents for Faxing .............................37
Loading the Documents ...........................................37
Sending a Fax Using the Control Panel ...................37
Advanced Faxing Features.......................................38
Speed Sending..........................................................39
On Hook Dialing (OHD)..........................................39
Confirming Transmission ........................................40
Redial.......................................................................40
Automatic Redial .....................................................40
Receiving a Fax........................................................40
Fax Forwarding........................................................41
Using the Compaq Control Form to Fax..................42
COMPAQ A1500 SOFTWARE INSTALLATION ....... 9
Description of Programs and Drivers ........................ 9
System Requirements ................................................ 9
Installing the Software............................................. 10
COPYING................................................................. 43
Preparing Documents for Copying...........................43
Using the Copy/Scan Sleeve....................................43
Loading the Documents ...........................................43
Copying....................................................................43
Copying using the Control Form..............................43
Advanced Copy Features .........................................44
COMPAQ A1500 CONTROLS AND FEATURES.... 11
COMMON PROCEDURES....................................... 13
Using the A1500 Monitor Program......................... 13
Changing Default Settings....................................... 14
Stand Alone Operation ............................................ 14
Setting the Date and Time ....................................... 14
Printing Reports....................................................... 15
Changing Print Cartridges ....................................... 16
Aligning Print Cartridges......................................... 17
Cleaning Print Cartridges ........................................ 18
Installing and Using the Photo Cartridge................. 19
Loading Different Sized Paper ................................ 20
Printing on Envelopes.............................................. 20
Calibrating the Scanner ........................................... 21
Front Control Panel Setup Button............................ 22
SCANNING .............................................................. 45
Preparing Documents for Scanning .........................45
Using the Copy/Scan Sleeve....................................45
Loading the Documents ...........................................45
Scanning...................................................................45
Scan to Email...........................................................45
Scan to Applications ................................................46
Scanning with the Computer....................................46
Scanning with the Compaq Control Form................46
Advanced Scanning .................................................47
MAINTAINING YOUR A1500................................... 49
USING THE COMPAQ A1500 SETTINGS UTILITY 23
Accessing the Settings Utility.................................. 23
Main Settings Window............................................ 23
Print Settings ........................................................... 24
Fax Settings ............................................................. 24
Advanced Fax Settings ............................................ 25
Speed Send Settings ................................................ 26
Copy Settings........................................................... 27
Scan Settings ........................................................... 28
Control Form Settings ............................................. 29
ALTERNATE SETUPS ............................................ 51
Using the A1500 Extension Feature ........................51
Sharing a Telephone Line with Other Devices ........51
DRPD.......................................................................52
Connecting and Configuring Equipment..................52
BASIC TROUBLESHOOTING................................. 55
Clearing Document and Paper Jams ........................55
Error Messages.........................................................56
Correcting Problems ................................................61
CONTROL FORM .................................................... 31
Using the Control Form to Copy ............................. 32
Using the Control Form to Scan.............................. 32
Using the Control Form to Fax................................ 32
REGULATORY AND SAFETY NOTICES................ 66
INDEX
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Using This Guide
Basic Troubleshooting
Text Conventions in This Guide
The Basic Troubleshooting chapter of this guide shows
how to fix many common All-In-One related issues.
The examples below identify and explain specially
formatted text that is used throughout this guide.
• The names of your keyboard keys, A1500
control panel buttons, and certain software
instructions appear in a bold type. For example,
Index
Look for specific topics in the index at the end of this
guide. Look for a topic by name, such as “printer” or,
try looking for the action word, such as "printing a
file."
Home, End, Tab, Start, Setup, or Cancel.
• Some keys must be pressed at the same time to
perform a task. We show this with the key names
and the plus (+) symbol; for example, Ctrl+Home.
Service and Support
If you need further technical support, you can contact
Compaq using our Internet site, or by telephoning one
of our technical support centers. Our web site is
located at
• When we discuss hard drives and diskette drives,
we use capital letters to identify the drives; for
example, drive A.
• Software is stored in directories on the hard
drive. These directories are called folders. We
also show them in capital letters, for example,
MY FOLDER.
Compaq's Technical Support telephone numbers, by
region, are located in the Limited Warranty Statement.
• Sometimes, you will need to type information
and press the Enter key. You will be told to
“enter” this information.
Be sure you know the serial number for your A1500 before you call
technical support. The serial number is located on the rear of the
machine. Write this number below for future use.
• Sometimes, you will need to type information
without pressing the Enter key. You will be
asked to "type" this information.
Model and Serial Numbers
• Sometimes you will enter a command into a text
box. This is similar to older operating systems.
We show these commands in lower case and
bold type; for example, install or a:\install.
Model Number:
Serial Number:
Purchase Date:
Store Name:
A1500
Special Messages
The following words and symbols have special
meaning in this guide:
Getting Additional Help
Application Help
Text set off in this manner presents specific instructions,
commentary, sidelights, or interesting points of information.
Many software programs or applications have Help
files. To access Help for a specific application, you
need to be using that program. Click Help on the menu
bar, or press the F1 key.
CAUTION: Text set off in this matter indicates that failure to follow
directions could result in equipment damage or loss of information.
Locating Help
Compaq provides you with several resources to help
you learn about your Compaq A1500. A few of these
resources are:
1
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2
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Getting Started
Step 1: Unpack the Box
When unpacking the box containing your Compaq A1500 All-In-One, make sure that all of the items listed below are
included. If there are any missing or damaged parts, return the All-In-One in its original packaging to the place of purchase.
Box Contents
1
2
3
One Compaq A1500 All-In-One—use the All-In-One for all of your
printing, faxing, copying, and scanning needs.
One document exit tray—supports the original document when faxing,
copying, or scanning is complete.
One AC power (electrical) cord—plugs into the rear of the All-In-One
to supply electrical power.
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5
6
The telephone cord—plugs into the A1500 telephone line jack.
Two ink cartridges—1 color cartridge and 1 black cartridge.
CD-ROM—contains the software drivers and application software
required to operate the A1500.
Not Shown:
•
One copy/scan sleeve—for faxing, copying, and scanning. Protects
photographs to be scanned. Also allows you to scan irregular size
paper.
•
Documentation—provides the information required to set up, operate,
and maintain the A1500. Your documentation also provides important
safety information, your Limited Warranty Statement, and
troubleshooting tips.
Purchase Separately
Printer cable—The Compaq A1500 uses a standard USB cable (A Plug/B
Plug). This cable is not included with your All-In-One and must be
purchased separately.
Photo cartridge —The color cartridge that comes with your A1500 will
provide excellent near photo-quality color printing. However, an optional
photo cartridge is also available for even higher quality results. You may
purchase this cartridge separately.
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Extend the Document Trays
The A1500 ships with the document input/exit tray
already installed.
Step 2: Choose a Location for the A1500
To help guarantee trouble-free operation of your
A1500, place it on a flat, stable surface. Leave enough
space behind and in front of the A1500 to allow for
easy paper loading, document removal, and for
opening the control panel.
To support documents before and after printing,
faxing, copying or scanning, remove the packing tape
and extend all of the trays by pulling up and unfolding
the extensions.
CAUTION: Do not place the A1500 in direct sunlight, near heat
sources or air conditioners or in dusty or dirty environments.
The A1500 appears as illustrated:
Step 3: Prepare the A1500 for Use
When you take the A1500 out of the box, note that it
was packaged to protect it during shipping. Before you
use the A1500, make certain that you remove all of the
following items:
• Tape
• Packing materials
CAUTION: For instructions on removing the packing material, see the
Compaq A1500 All-In-One setup poster.
Step 4: Set Up the Document Trays
The A1500 uses several trays to support your paper
documents.
Document Exit Tray
To install the document exit tray:
Extending the paper trays
1. Align the latches on the tray with the slots on
the front of the All-In-One.
2. Slide the tray latches into the appropriate slots
until the latches lock into place.
Installing the document exit tray
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Step 5: Connect the AC Power Cord
Step 6: Install the Ink Cartridges
This section shows you how to connect the A1500 to
the electrical outlet using the AC power cord.
1. Lift the control panel by grabbing the panel along
the top edge.
1. Connect one end of the AC power cord into the
back of the A1500.
2. Pull the control panel forward.
2. Connect the other end into a standard AC power
outlet (120V, 60Hz).
Connecting the AC Power Cord
Lifting the control panel
CAUTION: Make certain that you plug the cord into a grounded
(three-prong) wall outlet. Using an outlet that is not grounded may
damage the A1500.
3. Lift the ink cartridge access door. For better
access, stow the document input tray away. The
cartridge carriage will move to the center.
After you have plugged in the A1500, the date and
time may be blinking on the display. Your PC sets and
maintains the date and time for you. However, if you
are using the A1500 as a standalone machine, see
“Setting Date and Time” in the Common Procedures
chapter.
Compaq recommends that you leave the A1500 on
at all times. The A1500 goes into an energy saving
mode when not in use. However, if you want to
turn off the A1500, unplug the power cord.
Lifting the ink cartridge access door
4. Remove the new ink cartridge from its
packaging. Hold the ink cartridge by the black
areas or colored top only.
5. Remove the tape covering the print head by
carefully pulling on the yellow tab. Be sure to
remove all of the tape.
CAUTION: Do not touch the gold contact area of the print cartridge.
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6. Insert the bottom of the black ink cartridge into
the right carriage slot. Press back until the
cartridge snaps firmly into place.
Step 7: Connect the Telephone Line Cord
This section shows you how to connect the telephone
line cord to the A1500. You may also choose to add an
extension telephone, answering machine or computer
modem. If you have a single telephone line, this allows
you to use your telephone when you are not faxing.
For more information on connecting an extension telephone or other
optional equipment to the A1500, see the “Alternate Setup” section.
To connect the telephone line cord:
1. Plug one end of the telephone line cord into the
socket marked LINE on the left side of the
A1500.
2. Plug the telephone line cord into a standard
telephone wall jack.
Installing the printer cartridge
7. Insert the bottom of the color ink cartridge into
the left carriage slot. Press back until the
cartridge locks firmly into place.
If the ink cartridges move loosely in the carriage, they are not
locked into place. They are also color coded to help with their
installation..
Connecting the Telephone Line Cord
Step 8: Check Phone Line
8. Close the ink cartridge access door and the
control panel. Press firmly at the top center of
the control panel until it snaps closed. The
following message displays on the LCD panel:
If you have connected the telephone line, press
Start. You should hear a dial tone. If you hear a
dial tone, you are properly connected. Press Stop to
hang up.
If you do not hear a dial tone, verify that the telephone
line cord is connected securely into the wall and into
the socket of the A1500 marked LINE.
9. Press Start.
An Cartridge Alignment page will print. Once it
has finished printing, you will be prompted to enter
values to properly align your cartridges. This is
necessary for optimal print quality. See “Aligning
Print Cartridges” in the Common Procedures
chapter of this guide for instructions on entering the
alignment values.
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before printing on that paper. See the “Loading
Different Sized Paper” section of the Common
Procedures chapter for instructions. The software must
be installed before the paper size may be set in the
printer software.
Step 9: Load Paper
You can load up to 100 sheets of plain paper into the
paper input tray.
To load paper into the A1500:
Step 10: Connect the USB Printer Cable
IMPORTANT: The printer cable is not included with
1. Insert the paper into the paper input tray. Make
certain the side you want to print on is facing
you. Orient the head of the paper so that the
head is facing down.
your unit. You must purchase a USB cable separately.
To connect the USB printer cable:
2. Align the paper with the paper guide. Squeeze
the left paper guide and move it to the right to
match the width of the paper.
1. Connect one end of the USB printer cable to the
printer port on the rear of the A1500.
2. Connect the other end of the USB printer cable
to the USB printer port on the front or rear of
your computer.
Connecting the USB Printer Cable
IMPORTANT: If your computer is on when you
connect the USB cable, Windows will detect the
Compaq A1500 and will ask you for the driver disk.
Select the Cancel button on the dialog that appears.
Inserting paper into the A1500
The A1500 emits warning beeps or tones when the
paper tray is empty due to one of the following
reasons:
You are now ready to start the software installation.
Proceed to the Compaq A1500 Software Installation
chapter that follows.
• The paper does not load when starting to print a
job.
• The printer runs out of paper while printing.
The LCD panel will then display the following
message:
To start or continue the print job, install more paper
into the paper input tray then press the Form Feed
button.
IMPORTANT: If you load any paper other than
8 ½” by 11”-sized paper into the paper input tray, you
must change the default paper size. Change the default
paper size in the printer software and on the A1500
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Compaq A1500 Software Installation
Although your Compaq A1500 can be used as a stand
alone copier and fax machine, you will get the greatest
benefit from your A1500 by connecting it to your
computer and installing the included software.
Media Browser
Use Media Browser to manage your images. Create
image albums, enhance your images, and post your
albums to the internet.
Installing the software will allow you to:
ReadIRIS (OCR)
With ReadIRIS, you can scan documents and convert
them to text. Load the text files into your favorite word
processor for editing.
•
•
•
•
•
•
•
•
Print from your computer
Scan images to your computer
Send images and faxes through email
Adjust the Compaq A1500 settings
Use the innovative Compaq Control Form
Upload image albums to the internet
Scan documents for word processing
And more!
System Requirements
Before you start, make sure you have the minimum
computer setup:
• 486 processor (recommend Pentium 100 or better
for optimum performance).
• Microsoft Windows 98 Second Edition,
Description of Programs and Drivers
The software is located on the A1500 Drivers CD. The
A1500 Drivers CD includes the following software:
Windows Millennium, or Windows 2000.
• 32 MB RAM (64 MB RAM or more for
optimum performance, and 128 MB or more for
scanning large images).
Printer Driver
• 40 MB available hard drive space (100 MB for a
The printer driver tells the computer what kind of a
printer you are using and controls the various settings,
such as print quality and paper type. You define these
settings within the printer driver, which then
communicates the settings to both the computer and
the printer.
full installation).
• Additional minimum of 100 MB free hard drive
space recommended for full-color scanning.
• CD-ROM drive required for software
installation.
Scanner Driver
IMPORTANT: The Compaq Limited Warranty
excludes the use of the A1500 outside of the country
of purchase. See your Limited Warranty Statement for
more details.
The scanner driver allows you to scan images from any
graphics or OCR (Optical Character Recognition)
applications program that supports the TWAIN
standard; for example, Kodak Imaging, Microsoft
Paint, etc.
Compaq A1500 Utilities
The Compaq A1500 software allows you to control
how you want to use your Compaq A1500 to print,
fax, copy, and scan.
With the utility software, you can change your
Compaq A1500 settings, set your scanning
applications, enter your Speed Send lists, and send
faxes to email recipients.
You can also use the Compaq Control Form to
automate common scanning, copying, and faxing
tasks.
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