C H A P T E R
5
Monitoring Phone Activities
These topics describe how to monitor phone activities:
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•
•
•
How to Use the Phone Activities Display
The Phone Activities display provides real-time information about the operational status of your IP
phones. The displays are designed so that you can set them up and leave them running, providing an
ongoing monitoring tool that signals you when something needs attention.
The Phone Activities display shows information about the IP phones in your network that have become
disconnected from the switch, are no longer registered to a Cisco Unified Communications Manager, or
have gone into SRST mode.
Starting the Phone Activities Display
shows an example of a Phone Activities display.
Tip
After you become familiar with the Phone Activities display, you can edit the information it provides as
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Chapter 5 Monitoring Phone Activities
Starting the Phone Activities Display
Figure 5-2
Phone Activities Display—View Pane
You can have up to 18 views in the view pane in a single Phone Activities display.
Launch Information and View Status Bar Area
The launch information area shows the time on the server when the Phone Activities display was started.
The view status bar lists the selected view, which is shown in the tabular display pane.
Tabular Display Pane
The tabular display pane is the core of the Phone Activities display. It contains a list of all the phones
that have become disconnected or unregistered, or gone into SRST mode on the devices in your current
view. This pane is refreshed every five minutes. For an explanation of all of the items in the tabular
The diamond symbols in the Last Change column indicate which phones have experienced recent
activity. When no icon appears in the Last Change column, the alert is no longer current, or stale.
The tabular display pane is scrollable and can store up to 1,000 records.
Window Tools Area
The top-right corner of the Phone Activities display contains available tools buttons. All buttons are
Table 5-1
Phone Activities Display—Window Tools Buttons
Icon
Meaning
Exports the current tabular display to a PDF file.
Described in...
Exporting Data from a Display or
Report, page 1-18
in the Phone Activities display.
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Chapter 5 Monitoring Phone Activities
Getting Phone Alert Details
Table 5-1
Icon
Phone Activities Display—Window Tools Buttons (continued)
Meaning
Described in...
Opens a printer-friendly version for printing.
Printing Displays or Reports,
page 1-19
Opens the Operations Manager online help.
Using Help, page 1-16
Getting Phone Alert Details
Use the tabular display in the Phone Activities display to obtain more information about the phone alerts
that are occurring in your current view.
When a phone alert is generated, it remains in the Phone Activities display for 24 hours. In the case
where a disconnected phone is moved to a different switch, the phone will be removed from the display.
Table 5-2 defines the table elements. All elements are updated every 5 minutes.
Table 5-2
Phone Activities Display—Contents
Heading
Description
Severity of alert
Critical
!
Warning
Informational Unidentified Trap alert
(no icon)
Informational (for all other alerts)
Extension
IP Address
CCM/CME
The phone’s extension number. Clicking this link opens the IP Phone Detail page
(see Understanding IP Phone Inventory Reports, page 13-11).
The phone’s IP address. Clicking this link opens the IP phone search page (see
Generating the Inventory Analysis Report, page 13-5).
The Cisco Unified Communications Manager or Cisco Unified Communications
Manager Express that the phone is associated with. Clicking this link opens the
Detailed Device View (see the “Viewing Device Elements in Detail” section on
page 3-22).
Switch Name
The switch that the phone is connected to. Clicking this link opens the Detailed
Device View (see the “Viewing Device Elements in Detail” section on page 3-22).
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Chapter 5 Monitoring Phone Activities
Customizing the Phone Activities Display
Table 5-2
Phone Activities Display—Contents (continued)
Heading
Description
Last Change
Date and time the phone alert last occurred or was changed. Diamonds indicate
alert activity, such as a new event, alert acknowledgement, new user annotation,
and so forth; no diamonds indicates that the alert is stale. Alerts are grouped by
severity, and within severities, alerts with the latest change are listed first.
Alert was updated within last 15 minutes.
Alert was updated within last 16-30 minutes.
Alert was updated within last 31-45 minutes.
No diamonds
Alert was updated 46 or more minutes ago.
Description
Registration status of the phone: Registered or Unregistered.
Yes or No.
Video Endpoint
Note
Your license controls whether Operations Manager collects data on video
endpoints.
Tools
Links to tools that allow you to perform additional tasks. For example:
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•
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Run a phone status test (see Using Phone Status Testing, page 8-1).
Configure synthetic tests (see Using Synthetic Tests, page 9-1).
Access the Cisco Unified Communications Manager’s administration pages.
Customizing the Phone Activities Display
After setting up a view, you can customize your Phone Activities display by selecting specific views and
using filters:
•
•
Filters control the specific phone model you monitor, along with alert severities and their status. See
Selecting Views for the Phone Activities Display
When you select Monitoring Dashboard > IP Phone Status to open the Phone Activities display, all
available views are listed in the view pane on the left side of the display. If the views shown do not meet
The view pane is updated every two minutes. You can have up to 18 views in the view pane in a single
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Chapter 5 Monitoring Phone Activities
Customizing the Phone Activities Display
Filtering Phone Activities
Filters allow you to manipulate the Phone Activities display to show alerts based on their extension
number, phone model, and activity type.
Note
Once you use an alert filter, the filter is applied to all of your views until you change the filter; other
clients are not affected. When you close the Phone Activities display, your filters are lost. Filters do not
affect severity icons in the view pane.
Step 1
Step 2
Select Monitoring Dashboard > IP Phone Status. The Phone Activities display opens.
Click the filtering button in the tool button area at the top-right of the Phone Activities display.
Figure 5-3 shows the Phone Activity Filters dialog box.
Figure 5-3
Phone Activity Filters Dialog Box
Step 3
Step 4
Specify the following filter criteria:
•
•
Extension number
Activity type
Click OK.
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