Cisco Systems IP Phone OL 12997 01 User Manual

C H A P T E R B  
Setting Up and Using a Cisco Unified  
IP Phone as a Cisco IPICS  
Push-to-Talk Device  
Cisco IPICS provides the Cisco IPICS service, which allows several  
Cisco Unified IP Phone models to communicate on PTT channels and participate  
in channels and VTGs.  
Before a user can access the Cisco IPICS service, Cisco IPICS must be configured  
as a phone service for Cisco Unified Communications Manager or for  
Cisco Unified Communications Manager Express. In addition, users in a  
deployment that includes Cisco Unified Communications Manager must  
subscribe to the Cisco IPICS service by using the Cisco Unified Communications  
Manager User Options application.  
The total number of Cisco Unified IP Phones, LMR and multicast ports, PMC  
clients, dial users, and ops views cannot exceed the number that is specified in  
your Cisco IPICS license. For more information about licenses, see the  
“Managing Licenses” section on page 2-107.  
This appendix includes the following topics:  
Cisco IPICS Server Administration Guide  
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Chapter B Setting Up and Using a Cisco Unified IP Phone as a Cisco IPICS Push-to-Talk Device  
Configuring Cisco IPICS as a Phone Service for Cisco Unified Communications Manager  
For Cisco Unified Communications Manager 5.x or later—Choose Device >  
Device Settings > Phone Services.  
Step 2  
In the page for configuring IP phone services, enter the following information:  
a. In the Service Name field, enter Cisco IPICS.  
This field specifies the name that displays for the service on the Cisco Unified  
IP Phone.  
b. In the Service Description field, enter Access to the Cisco IPICS System,  
or a similar description.  
This field contains a description of the content that the Cisco IPICS service  
provides. You can enter any appropriate description.  
c. Cisco Unified Communications Manager 5.x only: In the ASCII Service  
Name field, enter Cisco IPICS.  
This field designates the name of the service to display if a phone cannot  
display Unicode.  
d. In the Service URL field, enter one of the following URLs:  
If you want to require users to log in before accessing the service, enter:  
http://<ipics server IP address>/ipics_server/servlet/  
IPPhoneManager  
Replace ipics server IP address with the IP address of the Cisco IPICS  
server.  
If you do not want to require a user to log in before accessing the service,  
enter the following for the user:  
http://<ipics server IP address>/ipics_server/servlet/  
IPPhoneManager?method=LOGIN&user=<userID>&PIN=<pin>  
Replace ipics server IP address with the IP address of the Cisco IPICS  
server, userID with the digit ID of the user, and pin with the digit  
password (PIN) of the user who will not need to log in.  
This field specifies the URL of the Cisco IPICS service.  
Cisco IPICS Server Administration Guide  
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Chapter B Setting Up and Using a Cisco Unified IP Phone as a Cisco IPICS Push-to-Talk Device  
Configuring Cisco IPICS as a Phone Service for Cisco Unified Communications Manager Express  
Step 3  
(Optional) If you are configuring a service for a user who does not have to log in  
to use it, configure these parameters in the Service Parameter Information area:  
method—Set this parameter to LOGIN and designate it as required.  
user—Set this parameter to the Cisco IPICS digit ID of the user and designate  
it as required.  
PIN—Set this parameter to the Cisco IPICS digit password (PIN) of the user  
and designate it as required.  
Configuring Cisco IPICS as a Phone Service for  
Cisco Unified Communications Manager Express  
To configure Cisco IPICS as an available service in Cisco Unified  
Communications Manager Express, perform the following procedure:  
Procedure  
Step 1  
Step 2  
Log in to the Cisco IOS router that runs Cisco Unified Communications Manager  
Express.  
Type this command to access the enable prompt:  
Router> enable  
Step 3  
Enter the following commands to provision a router that is running Cisco Unified  
Communications Manager Express with the URL of the Cisco IPICS IP Phone  
service so that Cisco Unified IP Phones can function as Cisco IPICS PTT devices:  
Router# configure terminal  
Router(config)# telephony-service  
Router(config-telephony)# url services http://  
<ipics server IP address>/ipics_server/servlet/IPPhoneManager  
(replace ipics server IP address with the IP address of the Cisco IPICS server)  
Press Ctrl-Z to return to the enable prompt.  
Step 4  
Cisco IPICS Server Administration Guide  
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OL-12997-01  
B-4  
 
Chapter B Setting Up and Using a Cisco Unified IP Phone as a Cisco IPICS Push-to-Talk Device  
Moving the Logout Softkey Location on a Cisco Unified IP Phone  
Step 5  
Step 6  
Enter this command to save your configuration:  
Router# write running-config startup-config  
Log out of the Cisco IOS router.  
Moving the Logout Softkey Location on a  
Cisco Unified IP Phone  
When a Cisco Unified IP Phone user finishes using the Cisco IPICS service, the  
user presses the Logout softkey on the phone. By default, a user must press the  
Back softkey after exiting a channel or VTG to access the Logout softkey.  
However, you can configure a phone to display the Logout softkey when a user is  
connected to a channel or VTG. To do so, add the following parameter to the  
Cisco IPICS Service URL:  
buttonLayout=logoutOnPTT  
Note  
If you configure this parameter, a user may need to press the More softkey on  
some phone models to see Logout.  
Subscribing to the Cisco IPICS Service  
Cisco Unified IP Phone users in a deployment that includes Cisco Unified  
Communications Manager must subscribe to the Cisco IPICS service before they  
can access the service from a phone.  
The information in this section does not apply to users in a deployment that  
includes Cisco Unified Communications Manager Express. Cisco Unified  
Communications Manager Express supports one active service and users are  
subscribed to that service automatically.  
Before a user can subscribe to the Cisco IPICS service, the service must be  
Cisco IPICS Server Administration Guide  
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Chapter B Setting Up and Using a Cisco Unified IP Phone as a Cisco IPICS Push-to-Talk Device  
Subscribing to the Cisco IPICS Service  
To subscribe to the Cisco IPICS service, perform the following procedure:  
Procedure  
Step 1  
Log in to the Cisco Unified Communications Manager User Options web site.  
For more information about accessing the Cisco Unified Communications  
Manager User Options web site, and for additional information about the phone  
features for your phone model, refer to the Cisco Unified IP Phone documentation  
at the following URL:  
Step 2  
Step 3  
From the Cisco Unified Communications Manager User Options Menu, choose  
your device type or profile from the drop-down list.  
From the Cisco Unified Communications Manager User Options Menu, choose  
Configure your Cisco IP Phone Services.  
Cisco Unified Communications Manager displays a list of subscribed services and  
allows you to choose from a list of available services.  
Step 4  
Step 5  
Choose the Cisco IPICS service from the Available Services drop-down list, then  
click Continue.  
To subscribe to the Cisco IPICS service, click Subscribe.  
The information that is configured in Cisco Unified Communications Manager  
Administration, such as the service description, the IP address of the Cisco IPICS  
server, and the path to the service, displays in this window.  
Step 6  
Click Log Off.  
Cisco IPICS Server Administration Guide  
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Chapter B Setting Up and Using a Cisco Unified IP Phone as a Cisco IPICS Push-to-Talk Device  
Using the Cisco IPICS Service on a Cisco Unified IP Phone  
Using the Cisco IPICS Service on a  
Cisco Unified IP Phone  
This section describes how to use the Cisco IPICS service from a Cisco Unified IP  
Phone. Before a user can access the Cisco IPICS service from a  
Cisco Unified IP Phone, the prerequisites that are described in Table 0-1 must be  
met:  
Table 0-1  
Prerequisites for Using the Cisco IPICS Service  
Prerequisite  
Reference  
Cisco IPICS service must be  
configured.  
Login credentials must be configured A Cisco IPICS user can configure  
for the user.  
personal login credentials as described  
in the “Managing Your User Profile”  
section on page 5-2.  
A Cisco IPICS operator can configure  
login credentials for a user as  
described in the “Managing Dial Login  
Information for a User” section on  
page 3-13.  
Users in a Cisco Unified  
Communications Manager  
environment must subscribe to the  
Cisco IPICS service.  
In addition, users should be aware of the following guidelines:  
To obtain help with using the Cisco IPICS service on a Cisco Unified IP  
Phone, press the Help softkey.  
Cisco IPICS Server Administration Guide  
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Chapter B Setting Up and Using a Cisco Unified IP Phone as a Cisco IPICS Push-to-Talk Device  
Using the Cisco IPICS Service on a Cisco Unified IP Phone  
The Cisco IPICS operator configures the digit ID and digit password (PIN)  
that are used to log into the Cisco IPICS service, or configures the system so  
that these login credentials are not required. For more information, see the  
“Managing Dial Login Information for a User” section on page 3-13.  
The channels and VTGs that display in the menu are those that are available  
for a user when the Cisco IPICS service starts. To view an updated list of  
channels, press the Update softkey. The Cisco IPICS server does not  
automatically download channel or VTG information to the phone.  
Channels returned from Cisco IPICS to a Cisco Unified IP Phone must have  
a multicast connection defined in the Default Location field in the Dial Login  
tab for the user. (For more information about this tab, see the “Managing Dial  
Login Information for a User” section on page 3-13.) Channels that do not  
meet this requirement do not display on the phone.  
A Cisco Unified IP Phone receives a list that is composed of associated  
channels in alphabetized order, followed by a list of associated VTGs in  
alphabetical order.  
A Cisco Unified IP Phone does not receive direct two-way channels or direct  
dial channels because these channels require SIP unicast connections.  
By default, a phone automatically logs out of the Cisco IPICS service after  
30 minutes of inactivity. (You can configure this setting in the Administration  
> Options window. For more information, see the “Managing Cisco IPICS  
Options” section on page 2-127.)  
A Cisco IPICS user can be logged in to the Cisco IPICS service with the same  
login credentials on two or more phones simultaneously. In this case, the user  
can send and receive audio on all of the phones.  
If a phone loses connectivity to the Cisco IPICS server while the phone user  
is logged in to the Cisco IPICS service, the service retains its current state and  
the user can continue to use the PTT functionality for the channel or VTG that  
is currently selected. However, the phone cannot connect to other channels or  
VTGs until connectivity to the server is re-established.  
When the Cisco Unified Wireless IP Phone 7921 is connected to an active  
Cisco IPICS channel or VTG, the phone goes into continuous listening mode.  
In this mode, the phone remains in an active receive state even if Cisco IPICS  
is not transmitting audio. In this state, the phone continues to draw power  
from the battery, which limits the battery life to approximately eight hours of  
talk time. (When the channel or VTG is deactivated, the phone enters standby  
mode to conserve power.) To ensure that you have adequate an power supply  
Cisco IPICS Server Administration Guide  
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OL-12997-01  
B-8  
Chapter B Setting Up and Using a Cisco Unified IP Phone as a Cisco IPICS Push-to-Talk Device  
Using the Cisco IPICS Service on a Cisco Unified IP Phone  
for your Cisco Unified Wireless IP Phone 7921, Cisco recommends that you  
maintain a backup battery for use with your phone. For more information  
about the Cisco Unified Wireless IP Phone 7921, refer to the Cisco Unified  
IP Phone documentation that is available at the following URL:  
You can customize the softkeys on the Cisco Unified Wireless IP Phone  
7920/7921 to enable direct access to the Services menu. For details, refer to  
the Cisco Unified Communications Manager documentation at this URL:  
The PTT button on the Cisco Unified Wireless IP Phone 7921 does not  
require any special configuration. A user can use either this button or the PTT  
softkey to communicate in a VTG or a channel. The PTT button cannot be  
used to latch a channel. To latch a channel, you must press the Latch softkey.  
To access the Cisco IPICS service from a Cisco Unified IP Phone, perform the  
following procedure:  
Procedure  
Step 1  
Step 2  
Access the Services menu on the phone.  
The procedure for accessing the Service menu varies by phone model. Refer to  
your Cisco IP Phone documentation for specific instructions.  
Choose the Cisco IPICS service, then press the Select softkey.  
If the Cisco IPICS service is configured to prompt for login credentials, continue  
to Step 3.  
If the Cisco IPICS service is not configured to prompt for login credentials and if  
more than one channel or VTG is assigned to you and activated for your use,  
Cisco IPICS displays the list of these channels and VTGs. In this case, go to  
Step 4.  
If the Cisco IPICS service is not configured to prompt for login credentials and if  
only one channel or VTG is assigned to you and activated for your use, the  
channel or VTG becomes active automatically. In this case, go to Step 5.  
Cisco IPICS Server Administration Guide  
OL-12997-01  
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Download from Www.Somanuals.com. All Manuals Search And Download.  
Chapter B Setting Up and Using a Cisco Unified IP Phone as a Cisco IPICS Push-to-Talk Device  
Using the Cisco IPICS Service on a Cisco Unified IP Phone  
Step 3  
Enter your digit ID and digit password (PIN); then, press the Submit softkey.  
If more than one channel or VTG is assigned to you and activated for your use,  
Cisco IPICS displays the list of these channels and VTGs. In this case, continue  
to Step 4.  
If only one channel or VTG is assigned to you and activated for your use, it  
becomes active automatically. In this case, go to Step 5.  
Step 4  
Step 5  
To participate in a channel or VTG, use the Navigation button to scroll to the  
channel or VTG in which you want to participate; then, press the Select softkey.  
When you choose a channel or VTG, it becomes active on your Cisco Unified IP  
Phone.  
To talk on the channel or VTG, press and hold the PTT softkey.  
If you want to latch, or lock in, the channel or VTG, press the Latch softkey on  
the Cisco Unified IP Phone. You can disengage the latch by pressing the Stop  
softkey. (On some phone models, you must press the More softkey to see Latch.)  
Step 6  
Step 7  
When you are done talking, release the PTT softkey to return to listen-only mode.  
When you are done using the Cisco IPICS service, take one of these actions:  
If the Logout softkey appears, press that key. On some phone models, you  
must press the More softkey to see Logout.  
Press the Back softkey and then press the Logout softkey.  
Cisco IPICS Server Administration Guide  
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