Cisco Systems IP Phone 9971 E 1 User Manual

EFT Draft - CISCO CONFIDENTIAL  
C O N T E N T S  
Preface xi  
Overview xi  
Audience xi  
Organization xi  
Related Documentation xiii  
Obtaining Documentation, Obtaining Support, and Security Guidelines xiii  
Document Conventions xiv  
C H A P T E R  
1
An Overview of the Cisco Unified IP Phone 1-1  
Understanding the Cisco Unified IP Phone 8961, 9951, and 9971 1-2  
What Networking Protocols are Used? 1-10  
What Features are Supported on the Cisco Unified IP Phone 8961, 9951, and 9971? 1-13  
Feature Overview 1-13  
Configuring Telephony Features 1-14  
Configuring Network Parameters Using the Cisco Unified IP Phone 1-14  
Providing Users with Feature Information 1-15  
Understanding Security Features for Cisco Unified IP Phones 1-15  
Overview of Supported Security Features 1-16  
Understanding Security Profiles 1-19  
Identifying Secure (Encrypted) Phone Calls 1-19  
Establishing and Identifying Secure Conference Calls 1-19  
Establishing and Identifying Secure Calls 1-20  
Call Security Interactions and Restrictions 1-20  
Supporting 802.1X Authentication on Cisco Unified IP Phones 1-22  
Overview 1-22  
Required Network Components 1-22  
Best Practices—Requirements and Recommendations 1-22  
Security Restrictions 1-23  
Overview of Configuring and Installing Cisco Unified IP Phones 1-23  
Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager 1-24  
Checklist for Configuring the Cisco Unified IP Phone 8961, 9951, and 9971 in Cisco Unified  
Communications Manager 1-25  
Installing Cisco Unified IP Phones 1-28  
Checklist for Installing the Cisco Unified IP Phone 8961, 9951, and 9971 1-28  
Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.5 (SIP)  
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Contents  
EFT Draft - CISCO CONFIDENTIAL  
Using Bluetooth Wireless Headsets 3-8  
Handsfree Profile 3-8  
Important Note about Headset Types 3-10  
Using External Devices 3-11  
Installing the Cisco Unified IP Phone 3-11  
Connecting the Footstand 3-19  
Phone Display Viewing Angle 3-20  
Securing the Phone with a Cable Lock 3-20  
Mounting the Phone to the Wall 3-20  
Verifying the Phone Startup Process 3-21  
Configuring Startup Network Settings 3-21  
Configuring Security on the Cisco Unified IP Phone 3-21  
C H A P T E R  
4
Setting Up the Cisco Unified IP Color Key Expansion Module 4-1  
Installing a Key Expansion Module on the Cisco Unified IP Phone 4-2  
Power Information 4-2  
Connecting a Single KEM to the Cisco Unified IP Phone 4-3  
Connecting Two or More KEMs to the Phone Using the KEM Spine Connector 4-4  
Other Methods for Connecting KEMs to the Phone 4-5  
Configuring the Key Expansion Module in Cisco Unified Communications Manager Administration 4-5  
Key Expansion Module Settings on the Phone 4-6  
Upgrading the Key Expansion Module 4-6  
Removing a Key Expansion Module 4-7  
Troubleshooting 4-7  
C H A P T E R  
5
Setting Up the Cisco Unified Video Camera 5-1  
Configuring the Cisco Unified Video Camera 5-1  
Attaching the Cisco Unified Video Camera 5-2  
Adjusting the Camera Settings 5-2  
Adjusting the Camera View Area 5-2  
Adjusting the Brightness Setting 5-3  
Adjusting Auto Transmit Setting 5-3  
Post-Installation Steps 5-4  
Using the Cisco Unified Video Camera 5-4  
C H A P T E R  
6
Understanding the VoIP Wireless Network 6-1  
Understanding the Wireless LAN 6-1  
Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.5 (SIP)  
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Understanding WLAN Standards and Technologies 6-2  
802.11 Standards for WLAN Communications 6-3  
World Mode (802.11d) 6-4  
Radio Frequency Ranges 6-5  
802.11 Data Rates, Tx Power, Ranges, and Decibel Tolerances 6-5  
Wireless Modulation Technologies 6-6  
AP, Channel, and Domain Relationships 6-7  
WLANs and Roaming 6-7  
Bluetooth Wireless Technology 6-7  
Components of the VoIP Wireless Network 6-8  
Interacting with Cisco Unified Wireless APs 6-8  
Associating to APs 6-8  
Voice QoS in a Wireless Network 6-9  
Interacting with Cisco Unified Communications Manager 6-11  
Security for Voice Communications in WLANs 6-11  
Authentication Methods 6-11  
Authenticated Key Management 6-12  
Encryption Methods 6-13  
Choosing AP Authentication and Encryption Methods 6-13  
VoIP WLAN Configuration 6-15  
Supported Access Points 6-15  
Supported APs and Modes 6-15  
Supported Antennas 6-16  
Configuring Wireless LAN 6-16  
Summary of Configuring the Wireless LAN in Cisco Unified Communications Manager  
Administration 6-17  
Summary of Configuring the Wireless LAN on the Cisco Unified IP Phone 6-17  
C H A P T E R  
7
Configuring Settings on the Cisco Unified IP Phone 7-1  
Setup Menus on the Cisco Unified IP Phone 7-1  
Displaying a Setup Menu 7-2  
Unlocking and Locking Options 7-3  
Editing Values 7-3  
Ethernet Setup Menu 7-4  
WLAN Setup Menu 7-7  
IPv4 Setup Menu Options 7-10  
Security Setup Menu 7-13  
Trust List Menu 7-14  
802.1X Authentication and Transaction Status 7-15  
Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.5 (SIP)  
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VPN Configuration Menu 7-16  
Connecting to VPN 7-16  
VPN Configuration Settings 7-17  
C H A P T E R  
8
Configuring Features, Templates, Services, and Users 8-1  
Telephony Features Available for the Cisco Unified IP Phone 8-2  
Park Monitoring 8-23  
Setting the Service Parameters for Park Monitoring 8-24  
Setting Park Monitoring Parameters in Directory Number Configuration Window 8-25  
Setting Park Monitoring Parameter in Hunt Pilot Configuration Window 8-25  
Configuring Product Specific Configuration Parameters 8-26  
Configuring Corporate and Personal Directories 8-27  
Configuring Corporate Directories 8-27  
Configuring Personal Directory 8-27  
Feature Buttons and Softkeys 8-28  
Modifying Phone Button Templates 8-29  
Modifying a Phone Button Template for All Calls 8-29  
Modifying a Phone Button Template for Personal Address Book or Speed Dials 8-30  
Configuring Feature Control Policies 8-31  
Setting Up Services 8-32  
Adding Users to Cisco Unified Communications Manager 8-33  
Managing the User Options Web Pages 8-34  
Giving Users Access to the User Options Web Pages 8-34  
Specifying Options that Appear on the User Options Web Pages 8-36  
C H A P T E R  
9
Customizing the Cisco Unified IP Phone 9-1  
Customizing and Modifying Configuration Files 9-1  
Creating Custom Phone Rings 9-2  
Ringlist.xml File Format Requirements 9-2  
PCM File Requirements for Custom Ring Types 9-3  
Configuring a Custom Phone Ring 9-3  
Creating Custom Background Images 9-4  
List.xml File Format Requirements 9-4  
PNG File Requirements for Custom Background Images 9-5  
Configuring a Custom Background Image 9-5  
Configuring Wideband Codec 9-6  
Configuring the Idle Display 9-7  
Automatically Disabling the Cisco Unified IP Phone Display 9-7  
Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.5 (SIP)  
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Contents  
EFT Draft - CISCO CONFIDENTIAL  
C H A P T E R 10  
Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone 10-1  
Model Information Screen 10-1  
Status Menu 10-2  
Status Messages Screen 10-3  
Ethernet Statistics Screen 10-7  
WLAN Statistics Screen 10-9  
Call Statistics Screen 10-11  
Video Statistics Screen 10-13  
Current Access Point Screen 10-15  
C H A P T E R 11  
Monitoring the Cisco Unified IP Phone Remotely 11-1  
Accessing the Web Page for a Phone 11-2  
Enabling and Disabling Web Page Access 11-3  
Configuring the Cisco Unified IP Phone to use HTTP/HTTPS Protocols 11-3  
Device Information 11-4  
Network Setup 11-5  
Network Statistics 11-8  
Device Logs 11-11  
Streaming Statistics 11-11  
C H A P T E R 12  
Troubleshooting and Maintenance 12-1  
Resolving Startup Problems 12-1  
Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process 12-2  
Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications  
Manager 12-2  
Identifying Error Messages 12-3  
Checking Network Connectivity 12-3  
Verifying TFTP Server Settings 12-3  
Verifying IP Addressing and Routing 12-3  
Verifying DNS Settings 12-4  
Cisco CallManager and TFTP Services Are Not Running 12-4  
Creating a New Configuration File 12-5  
Registering the Phone with Cisco Unified Communications Manager 12-5  
Symptom: Cisco Unified IP Phone Unable to Obtain IP Address 12-6  
Cisco Unified IP Phone Resets Unexpectedly 12-6  
Verifying the Physical Connection 12-6  
Identifying Intermittent Network Outages 12-6  
Verifying DHCP Settings 12-7  
Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.5 (SIP)  
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Checking Static IP Address Settings 12-7  
Verifying the Voice VLAN Configuration 12-7  
Verifying that the Phones Have Not Been Intentionally Reset 12-7  
Eliminating DNS or Other Connectivity Errors 12-8  
Checking Power Connection 12-8  
Troubleshooting Cisco Unified IP Phone Security 12-9  
General Troubleshooting Tips 12-10  
Resetting the Cisco Unified IP Phone 12-15  
Using the Quality Report Tool 12-16  
Monitoring the Voice Quality of Calls 12-16  
Troubleshooting Tips 12-17  
Where to Go for More Troubleshooting Information 12-17  
Cleaning the Cisco Unified IP Phone 12-17  
A P P E N D I X  
A
Providing Information to Users Via a Website A-1  
How Users Obtain Support for the Cisco Unified IP Phone A-1  
Giving Users Access to the User Options Web Pages A-1  
How Users Subscribe to Services and Configure Phone Features A-2  
How Users Access a Voice Messaging System A-2  
How Users Configure Personal Directory Entries A-3  
Installing and Configuring the Cisco Unified IP Phone Address Book Synchronizer A-3  
A P P E N D I X  
B
C
Supporting International Users B-1  
Installing the Cisco Unified Communications Manager Locale Installer B-1  
Support for International Call Logging B-1  
A P P E N D I X  
Technical Specifications C-1  
Physical and Operating Environment Specifications C-1  
Cable Specifications C-2  
Network and Computer Port Pinouts C-2  
A P P E N D I X  
D
Basic Phone Administration Steps D-1  
Example User Information for these Procedures D-1  
Adding a User to Cisco Unified Communications Manager D-2  
Adding a User From an External LDAP Directory D-2  
Adding a User Directly to Cisco Unified Communications Manager D-2  
Configuring the Phone D-3  
Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.5 (SIP)  
Download from Www.Somanuals.com. All Manuals Search And Download.  
OL-20861-01  
ix  
Contents  
EFT Draft - CISCO CONFIDENTIAL  
Performing Final End User Configuration Steps D-6  
A P P E N D I X  
E
Installing the Wall Mount for the Cisco Unified IP Phone E-1  
Installing the Wall Mount for Cisco Unified IP Phone 8961, 9951, and 9971 E-1  
Before You Begin E-2  
Installing the Bracket E-2  
Installing a Wall Mount for a Phone with a Key Expansion Module E-8  
Before You Begin E-8  
Installing the Bracket E-9  
I
N D E X  
Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.5 (SIP)  
OL-20861-01  
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