Cisco Systems IP Phone 8941 User Manual

Feature Overview, page 1-8

What Features are Supported on the Cisco Unified

IP Phone 8941 and 8945?

Cisco Unified IP Phones function much like a digital business phone, allowing you to place and receive

phone calls. In addition to traditional telephony features, the Cisco Unified IP Phone includes features

that enable you to administer and monitor the phone as a network device.

This section includes the following topics:

•

Configuring Telephony Features, page 1-8

Configuring Network Parameters Using the Cisco Unified IP Phone, page 1-9

Providing Users with Feature Information, page 1-9

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What Features are Supported on the Cisco Unified IP Phone 8941 and 8945?

Feature Overview

Cisco Unified IP Phones provide traditional telephony functionality, such as call forwarding and

transferring, redialing, speed dialing, conference calling, and voice messaging system access.

Cisco Unified IP phones also provide a variety of other features. For an overview of the telephony

features that the Cisco Unified IP Phone supports and for tips on configuring them, see the “Telephony

Features Available for the Cisco Unified IP Phone” section on page 5-1.

As with other network devices, you must configure Cisco Unified IP Phones to prepare them to access

Cisco Unified CM and the rest of the IP network. By using DHCP, you have fewer settings to configure

on a phone, but if your network requires it, you can manually configure an IP address, TFTP server,

subnet information, and so on. For instructions on configuring the network settings on the Cisco Unified

IP Phones, see Chapter 4, “Configuring Settings on the Cisco Unified IP Phone.”

Cisco Unified IP Phones can interact with other services and devices on your IP network to provide

enhanced functionality. For example, you can integrate Cisco Unified CM with the corporate

Lightweight Directory Access Protocol 3 (LDAP3) standard directory to enable users to search for

co-worker contact information directly from their IP phones. You can also use XML to enable users to

access information such as weather, stocks, quote of the day, and other web-based information. For

information about configuring such services, see the “Join and Direct Transfer Policy” section on

page 5-16 and the “Setting Up Services” section on page 5-21.

Finally, because the Cisco Unified IP Phone is a network device, you can obtain detailed status

information from it directly. This information can assist you with troubleshooting any problems users

might encounter when using their IP phones. See Chapter 7, “Viewing Model Information, Status, and

Statistics on the Cisco Unified IP Phone,” for more information.

Related Topics

•

Configuring Settings on the Cisco Unified IP Phone, page 4-1

Configuring Features, Templates, Services, and Users, page 5-1

Troubleshooting and Maintenance, page 9-1

Configuring Telephony Features

You can modify additional settings for the Cisco Unified IP Phone from Cisco Unified CM

Administration. Use Cisco Unified CM Administration to set up phone registration criteria and calling

search spaces, to configure corporate directories and services, and to modify phone button templates,

among other tasks. See the “Telephony Features Available for the Cisco Unified IP Phone” section on

page 5-1 and the Cisco Unified CM documentation for additional information.

For more information about Cisco Unified CM Administration, refer to Cisco Unified CM

documentation, including Cisco Unified Communications Manager Administration Guide. You can also

use the context-sensitive help available within the application for guidance.

You can access Cisco Unified CM documentation at this location:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html

You can access Cisco Unified Communications Manager Business Edition documentation at

this location:

http://www.cisco.com/en/US/products/ps7273/tsd_products_support_series_home.html

Related Topic

•

Telephony Features Available for the Cisco Unified IP Phone, page 5-1

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Configuring Network Parameters Using the Cisco Unified IP Phone

You can configure parameters such as DHCP, TFTP, and IP settings on the phone itself. You can also

obtain statistics about a current call or firmware versions on the phone.

For more information about configuring features and viewing statistics from the phone, see Chapter 4,

“Configuring Settings on the Cisco Unified IP Phone” and see Chapter 7, “Viewing Model Information,

Status, and Statistics on the Cisco Unified IP Phone.”

Providing Users with Feature Information

If you are a system administrator, you are likely the primary source of information for Cisco Unified IP

Phone users in your network or company. To ensure that you distribute the most current feature and

procedural information, familiarize yourself with Cisco Unified IP Phone documentation on the

Cisco Unified IP Phone web site:

http://www.cisco.com/en/US/products/ps10451/tsd_products_support_series_home.html

From this site, you can view various user documentation.

In addition to providing documentation, it is important to inform users of available Cisco Unified IP

Phone features—including those specific to your company or network—and of how to access and

customize those features, if appropriate.

For a summary of some of the key information that phone users need their system administrators to

provide, see Appendix A, “Providing Information to Users Via a Website.”

Understanding Security Features for Cisco Unified IP Phones

Implementing security in the Cisco Unified CM system prevents identity theft of the phone and

Cisco Unified CM server, prevents data tampering, and prevents call signaling and media stream

tampering.

To alleviate these threats, the Cisco IP telephony network establishes and maintains secure

communication streams between a phone and the server, digitally signs files before they are transferred

to a phone, and encrypts media streams and call signaling between Cisco Unified IP phones.

The Cisco Unified IP Phone 8941 and 8945 use the Phone security profile, which defines whether the

device is nonsecure or encrypted. For information on applying the security profile to the phone, refer to

the Cisco Unified Communications Manager Security Guide.

If you configure security-related settings in Cisco Unified CM Administration, the phone configuration

file will contain sensitive information. To ensure the privacy of a configuration file, you must configure

it for encryption. For detailed information, refer to the “Configuring Encrypted Phone Configuration

Files” chapter in Cisco Unified Communications Manager Security Guide.

Table 1-3 shows where you can find additional information about security in this and other documents.

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Chapter

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Table 1-3

Topic

Cisco Unified IP Phone and Cisco Unified CM Security Topics

Reference

Detailed explanation of security, including set Refer to the Cisco Unified Communications Manager Security Guide.

up, configuration, and troubleshooting

information for Cisco Unified CM and Cisco

Unified IP Phones

Security features supported on the Cisco Unified See the “Overview of Supported Security Features” section on page 1-11

IP Phone

Restrictions regarding security features

Viewing a security profile name

See the “Security Restrictions” section on page 1-17

See the “Understanding Security Profiles” section on page 1-13

See the “Identifying Encrypted Phone Calls” section on page 1-13

Identifying phone calls for which security is

implemented

TLS connection

•

See the “What Networking Protocols are Used?” section on page 1-4

See the “Adding Phones to the Cisco Unified CM Database” section on

page 2-8

Security and the phone startup process

Security and phone configuration files

See the “Understanding the Phone Startup Process” section on page 2-6

See the “Adding Phones to the Cisco Unified CM Database” section on

page 2-8

Changing the TFTP Server 1 or TFTP Server 2 See Table 4-2, in the “Network Setup Menu” section on page 4-4

option on the phone when security is

implemented

Items on the Security Configuration menu that See the “Security Configuration Menu” section on page 4-8

you access from the Device Configuration menu

on the phone

Items on the Security Configuration menu that See the “Security Configuration Menu” section on page 4-8

you access from the Settings menu on the phone

Applying a password to the phone so that no

changes can be made to the administrative

options

See the “Unlocking and Locking Options” section on page 4-3

Disabling access to a phone’s web pages

Troubleshooting

See the “Disabling and Enabling Web Page Access” section on page 8-3

•

See the “Troubleshooting Cisco Unified IP Phone Security” section on

page 9-8

•

Refer to the Troubleshooting Guide for Cisco Unified

Communications Manager

Deleting the CTL file from the phone

See the “Resetting or Restoring the Cisco Unified IP Phone” section on

page 9-12

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Table 1-3

Cisco Unified IP Phone and Cisco Unified CM Security Topics (continued)

Topic

Reference

Resetting or restoring the phone

See the “Resetting or Restoring the Cisco Unified IP Phone” section on

page 9-12

802.1X Authentication for Cisco Unified IP

Phones

See these sections:

•

“Supporting 802.1X Authentication on Cisco Unified IP Phones”

section on page 1-16

•

“Security Configuration Menu” section on page 4-8

“Status Menu” section on page 7-2

“Troubleshooting Cisco Unified IP Phone Security” section on

page 9-8

All Cisco Unified IP Phones that support Cisco Unified CM use a security profile, which defines whether

the phone is nonsecure or secure.

For information about configuring the security profile and applying the profile to the phone, refer to

Cisco Unified Communications Manager Security Guide.

Overview of Supported Security Features

Table 1-4 provides an overview of the security features that the Cisco Unified IP Phone 8941 and 8945

support. For more information about these features and about Cisco Unified CM and

Cisco Unified IP Phone security, refer to Cisco Unified Communications Manager Security Guide.

For information about current security settings on a phone, choose Applications > Administrator

Settings > Security Setup. For more information, see the “Security Configuration Menu” section on

page 4-8.

Note

Most security features are available only if a certificate trust list (CTL) is installed on the phone. For

more information about the CTL, refer to “Configuring the Cisco CTL Client” chapter in Cisco Unified

Communications Manager Security Guide.

Table 1-4

Overview of Security Features

Feature

Description

Image authentication

Signed binary files (with the extension .sgn) prevent tampering with the

firmware image before it is loaded on a phone. Tampering with the image causes

a phone to fail the authentication process and reject the new image.

Customer-site certificate installation

Each Cisco Unified IP Phone requires a unique certificate for device

authentication. Phones include a manufacturing installed certificate (MIC), but

for additional security, you can specify in Cisco Unified CM Administration that

a certificate be installed by using the Certificate Authority Proxy Function

(CAPF). Alternatively, you can install a Locally Significant Certificate (LSC)

from the Security Configuration menu on the phone. See the “Configuring

Security on the Cisco Unified IP Phone” section on page 3-11 for more

information.

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Table 1-4

Overview of Security Features (continued)

Feature

Description

Device authentication

Occurs between the Cisco Unified CM server and the phone when each entity

accepts the certificate of the other entity. Determines whether a secure

connection between the phone and a Cisco Unified CM should occur; and, if

necessary, creates a secure signaling path between the entities by using TLS

protocol. Cisco Unified CM will not register phones unless they can be

authenticated by the Cisco Unified CM.

File authentication

Validates digitally signed files that the phone downloads. The phone validates

the signature to make sure that file tampering did not occur after the file creation.

Files that fail authentication are not written to Flash memory on the phone. The

phone rejects such files without further processing.

Signaling Authentication

Uses the TLS protocol to validate that no tampering has occurred to signaling

packets during transmission.

Manufacturing installed certificate

Each Cisco Unified IP Phone contains a unique manufacturing installed

certificate (MIC), which is used for device authentication. The MIC is a

permanent unique proof of identity for the phone, and allows Cisco Unified CM

to authenticate the phone.

Secure SRST reference

Media encryption

After you configure a SRST reference for security and then reset the dependent

devices in Cisco Unified CM Administration, the TFTP server adds the SRST

certificate to the phone cnf.xml file and sends the file to the phone. A secure

phone then uses a TLS connection to interact with the SRST-enabled router.

Uses SRTP to ensure that the media streams between supported devices proves

secure and that only the intended device receives and reads the data. Includes

creating a media master key pair for the devices, delivering the keys to the

devices, and securing the delivery of the keys while the keys are in transport.

Signaling encryption

Ensures that all SCCP signaling messages that are sent between the device and

the Cisco Unified CM server are encrypted.

CAPF (Certificate Authority Proxy

Function)

Implements parts of the certificate generation procedure that are too

processing-intensive for the phone, and interacts with the phone for key

generation and certificate installation. The CAPF can be configured to request

certificates from customer-specified certificate authorities on behalf of the

phone, or it can be configured to generate certificates locally.

Security profiles

Defines whether the phone is nonsecure or encrypted. See the “Understanding

Security Profiles” section on page 1-13 for more information.

Encrypted configuration files

Lets you ensure the privacy of phone configuration files.

Optional disabling of the web server

functionality for a phone

You can prevent access to a phone’s web page, which displays a variety of

operational statistics for the phone. See the “Disabling and Enabling Web Page

Access” section on page 8-3.

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Chapter

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Table 1-4

Overview of Security Features (continued)

Feature

Description

Phone hardening

Additional security options, which you control from Cisco Unified CM

Administration:

•

Disabling PC port

•

Disabling PC Voice VLAN access

Disabling access to web pages for a phone

•

Note

You can view current settings for the PC Port Disabled, GARP Enabled,

and Voice VLAN enabled options by looking at the phone’s Security

Configuration menu. For more information, see the “Security

Configuration Menu” section on page 4-8.

802.1X Authentication

The Cisco Unified IP Phone can use 802.1X authentication to request and gain

access to the network. See the “Supporting 802.1X Authentication on Cisco

Unified IP Phones” section on page 1-16 for more information.

Related Topics

•

Understanding Security Profiles, page 1-13

Identifying Encrypted Phone Calls, page 1-13

Security Restrictions, page 1-17

Understanding Security Profiles

All Cisco Unified IP Phones that support Cisco Unified CM use a security profile, which defines whether

the phone is nonsecure or encrypted. For information about configuring the security profile and applying

the profile to the phone, refer to Cisco Unified Communications Manager Security Guide.

To view the security mode that is set for the phone, look at the Security Mode setting in the Security

Configuration menu. For more information, see the “Security Configuration Menu” section on page 4-8.

Related Topics

•

Identifying Encrypted Phone Calls, page 1-13

Security Restrictions, page 1-17

Identifying Encrypted Phone Calls

When security is implemented for a phone, you can identify encrypted phone audio calls by icons on the

screen on the phone. You can also determine if the connected phone is secure and protected if a security

tone plays at the beginning of the call.

In a secure call, all call signaling and media streams are encrypted. An encrypted call offers a high level

of security, providing integrity and privacy to the call. When a call in progress is being encrypted, the

call progress icon to the right of the call duration timer in the phone LCD screen changes to the lock

icon:

If the call is routed through non-IP call legs, for example, PSTN, the call may be nonsecure even though

it is encrypted within the IP network and has a lock icon associated with it.

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In a secure call, a security tone plays at the beginning of a call to indicate that the other connected phone

is also receiving and transmitting encrypted audio. For video calls, the user may first hear secure

indication tone for the audio portion of the call and then nonsecure indication tone for overall nonsecure

media. If your call is connected to a non-protected phone, the security tone does not play.

Note

Secured calling is supported for connections between two phones only. Some features, such as

conference calling, shared lines, and Cisco Extension Mobilityare not available when secured calling is

configured.

Related Topic

•

Understanding Security Profiles, page 1-13

Understanding Security Features for Cisco Unified IP Phones, page 1-9

Security Restrictions, page 1-17

Establishing and Identifying Secure Audio Conference Calls

You can initiate a secure conference audio call and monitor the security level of participants. A secure

conference call is established using this process:

1. A user initiates the conference from a secure phone.

2. Cisco Unified CM assigns a secure conference bridge to the call.

3. As participants are added, Cisco Unified CM verifies the security mode of each phone and maintains

the secure level for the conference.

4. The phone displays the security level of the conference call. A secure conference displays the

to the right of “Conference” on the phone screen.

Note

There are interactions, restrictions, and limitations that affect the security level of the audio conference

call depending on the security mode of the participant’s phones and the availability of secure conference

bridges. See Table 1-5 and Table 1-6 for information about these interactions.

Establishing and Identifying Protected Calls

A protected call is established when your phone, and the phone on the other end, is configured for

protected calling. The other phone can be in the same Cisco IP network, or on a network outside the IP

network. Protected calls can only be made between two phones. Conference calls and other multiple-line

calls are not supported.

A protected call is established using this process:

1. A user initiates the call from a protected phone (protected security mode).

2. The phone displays the

icon (encrypted) on the phone screen. This icon indicates that the phone

is configured for secure (encrypted) calls, but this does not mean that the other connected phone is

also protected.

3. A security tone plays if the call is connected to another protected phone, indicating that both ends

of the conversation are encrypted and protected. For video calls, the user may first hear secure

indication tone for the audio portion of the call and then nonsecure indication tone for overall

nonsecure media. If the call is connected to a non-protected phone, then the secure tone is not

played.

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Note

Protected calling is supported for conversations between two phones. Some features, such as conference

calling, shared lines, Cisco Extension Mobility, and Join Across Lines are not available when protected

calling is configured.

Call Security Interactions and Restrictions

Cisco Unified CM checks the phone security status when audio conferences are established and changes

the security indication for the conference or blocks the completion of the call to maintain integrity and

also security in the system. Table 1-5 provides information about changes to call security levels when

using Barge.

Table 1-5

Call Security Interactions When Using Barge

Initiator’s Phone

Security Level

Feature Used Call Security Level Results of Action

Non-secure

Secure

cBarge

Encrypted call

Secure call

Call barged and identified as nonsecure call

Call barged and identified as Secure call

Table 1-6 provides information about changes to conference security levels depending on the initiator’s

phone security level, the security levels of participants, and the availability of secure conference bridges.

Table 1-6

Security Restrictions with Conference Calls

Initiator’s Phone

Security Level

Feature Used Security Level of Participants Results of Action

Non-secure

Conference

Encrypted

Nonsecure conference bridge

Nonsecure conference

Secure

At least one member is

non-secure

Secure conference bridge

Nonsecure conference

Secure

All participants are encrypted Secure conference bridge

Secure encrypted level

conference

Secure

Join

Encrypted

Secure conference bridge

Conference remains secure

Non-secure

cBarge

All participants are encrypted Secure conference bridge

Conference changes to

non-secure

Non-secure

Secure

MeetMe

Minimum security level is

encrypted

Only non-secure conference

bridge is available and used

Non-secure conference

Minimum security level is

nonsecure

Only secure conference bridge

available and used

Conference accepts all calls

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Supporting 802.1X Authentication on Cisco Unified IP Phones

These sections provide information about 802.1X support on the Cisco Unified IP Phones:

•

Overview, page 1-16

Required Network Components, page 1-16

Best Practices—Requirements and Recommendations, page 1-16

Overview

Cisco Unified IP phones and Cisco Catalyst switches have traditionally used Cisco Discovery Protocol

(CDP) to identify each other and determine parameters such as VLAN allocation and inline power

requirements. However, CDP is not used to identify any locally attached PCs; therefore, Cisco Unified

IP Phones provide an EAPOL pass-through mechanism, whereby a PC locally attached to the IP phone,

may pass through EAPOL messages to the 802.1X authenticator in the LAN switch. This prevents the

IP phone from having to act as the authenticator, yet allows the LAN switch to authenticate a data end

point prior to accessing the network.

In conjunction with the EAPOL pass-through mechanism, Cisco Unified IP Phones provide a proxy

EAPOL-Logoff mechanism. In the event that the locally attached PC is disconnected from the IP phone,

the LAN switch would not see the physical link fail, because the link between the LAN switch and the

IP phone is maintained. To avoid compromising network integrity, the IP phone sends an EAPOL-Logoff

message to the switch, on behalf of the downstream PC, which triggers the LAN switch to clear the

authentication entry for the downstream PC.

The Cisco Unified IP phones also contain an 802.1X supplicant, in addition to the EAPOL pass-through

mechanism. This supplicant allows network administrators to control the connectivity of IP phones to

the LAN switch ports. The current release of the phone 802.1X supplicant uses the EAP-FAST,

EAP-TLS, and EAP-MD5 options for network authentication.

Required Network Components

Support for 802.1X authentication on Cisco Unified IP Phones requires several components, including:

•

Cisco Unified IP Phone—The phone acts as the 802.1X supplicant, which initiates the request to

access the network.

•

Cisco Secure Access Control Server (ACS) (or other third-party authentication server)—The

authentication server and the phone must both be configured with a shared secret that is used to

authenticate the phone.

•

Cisco Catalyst Switch (or other third-party switch)—The switch must support 802.1X, so it can act

as the authenticator and pass the messages between the phone and the authentication server. When

the exchange is completed, the switch then grants or denies the phone access to the network.

Best Practices—Requirements and Recommendations

•

Enable 802.1X Authentication—If you want to use the 802.1X standard to authenticate Cisco

Unified IP Phones, be sure that you have properly configured the other components before enabling

it on the phone. See the “802.1X Authentication and Status” section on page 4-8 for more

information.

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•

Configure PC Port—The 802.1X standard does not take into account the use of VLANs and thus

recommends that only a single device should be authenticated to a specific switch port. However,

some switches (including Cisco Catalyst switches) support multi-domain authentication. The switch

configuration determines whether you can connect a PC to the phone’s PC port.

–

Enabled—If you are using a switch that supports multi-domain authentication, you can enable

the PC port and connect a PC to it. In this case, Cisco Unified IP Phones support proxy

EAPOL-Logoff to monitor the authentication exchanges between the switch and the attached

PC. For more information about IEEE 802.1X support on the Cisco Catalyst switches, refer to

the Cisco Catalyst switch configuration guides at:

http://www.cisco.com/en/US/products/hw/switches/ps708/tsd_products_support_series_home.

html

–

Disabled—If the switch does not support multiple 802.1X-compliant devices on the same port,

you should disable the PC Port when 802.1X authentication is enabled. See the “Security

Configuration Menu” section on page 4-8 for more information. If you do not disable this port

and subsequently attempt to attach a PC to it, the switch will deny network access to both the

phone and the PC.

•

Configure Voice VLAN—Because the 802.1X standard does not account for VLANs, you should

configure this setting based on the switch support.

–

Enabled—If you are using a switch that supports multi-domain authentication, you can continue

to use the voice VLAN.

–

Disabled—If the switch does not support multi-domain authentication, disable the Voice VLAN

and consider assigning the port to the native VLAN. See the “Security Configuration Menu”

section on page 4-8 for more information.

•

Enter MD5 Shared Secret—If you disable 802.1X authentication or perform a factory reset on the

phone, the previously configured MD5 shared secret is deleted. See the “802.1X Authentication and

Status” section on page 4-8 for more information.

Security Restrictions

A user cannot barge into an encrypted call if the phone that is used to barge is not configured for

encryption. When barge fails in this case, a reorder tone (fast busy tone) plays on the phone on which

the user initiated the barge.

If the initiator phone is configured for encryption, the barge initiator can barge into a nonsecure call from

the encrypted phone. After the barge occurs, Cisco Unified CM classifies the call as nonsecure.

If the initiator phone is configured for encryption, the barge initiator can barge into an encrypted call,

and the phone indicates that the call is encrypted.

Overview of Configuring and Installing Cisco Unified IP Phones

When deploying a new IP telephony system, system administrators and network administrators must

complete several initial configuration tasks to prepare the network for IP telephony service. For

information and a checklist for setting up and configuring a Cisco IP telephony network, go to the

System Configuration Overview chapter in Cisco Unified Communications Manager System Guide.

After you have set up the IP telephony system and configured system-wide features in Cisco Unified

CM, you can add IP phones to the system.

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Overview of Configuring and Installing Cisco Unified IP Phones

The following topics provide an overview of procedures for adding Cisco Unified IP Phones to

your network:

•

Configuring Cisco Unified IP Phones in Cisco Unified CM, page 1-18

Installing Cisco Unified IP Phones, page 1-22

Configuring Cisco Unified IP Phones in Cisco Unified CM

To add phones to the Cisco Unified CM database, you can use:

•

Auto-registration

Cisco Unified CM Administration

Bulk Administration Tool (BAT)

BAT and the Tool for Auto-Registered Phones Support (TAPS)

For more information about these choices, see the “Adding Phones to the Cisco Unified CM Database”

section on page 2-8.

For general information about configuring phones in Cisco Unified CM, refer to the

following documentation:

•

Cisco Unified IP Phones, Cisco Unified Communications Manager System Guide

Cisco Unified IP Phone Configuration, Cisco Unified Communications Manager Administration

Guide

•

Autoregistration Configuration, Cisco Unified Communications Manager Administration Guide

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Checklist for Configuring the Cisco Unified IP Phones 8941 and 8945 in Cisco Unified CM

Table 1-7 provides an overview and checklist of configuration tasks for the Cisco Unified IP Phones

8941 and 8945 in Cisco Unified CM Administration. The list presents a suggested order to guide you

through the phone configuration process. Some tasks are optional, depending on your system and user

needs. For detailed procedures and information, refer to the sources in the list.

Table 1-7

Checklist for Configuring the Cisco Unified IP Phones 8941 and 8945 in Cisco Unified CM

Task

Purpose

Gather the following information about the phone:

For More Information

For more information, go to the “Cisco Unified

IP Phones chapter in the Cisco Unified Communications

Manager System Guide.

•

Phone Model

MAC address

See the “Telephony Features Available for the Cisco

Unified IP Phone” section on page 5-1.

Physical location of the phone

Name or user ID of phone user

Device pool

Partition, calling search space, and location

information

•

Number of lines and associated directory numbers

(DNs) to assign to the phone

Cisco Unified CM user to associate with

the phone

Phone usage information that affects phone button

template, softkey template, phone features, IP

Phone services, or phone applications

Provides list of configuration requirements for setting

up phones.

Identifies preliminary configuration that you need to

perform before configuring individual phones, such as

phone button templates or softkey templates.

Verify that you have sufficient unit licenses for your For more information, go to the License Unit Report

phone.

chapter in the Cisco Communications Manager

Administration Guide.

Customize phone button templates (if required).

For more information, go to the Phone Button Template

Configuration chapter in the Cisco Communications

Manager Administration Guide.

Changes the number of line buttons, speed-dial

buttons, Service URL buttons or adds a Privacy button

to meet user needs.

See the “Modifying Phone Button Templates” section on

page 5-18.

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Chapter

Overview of Configuring and Installing Cisco Unified IP Phones

Table 1-7

Checklist for Configuring the Cisco Unified IP Phones 8941 and 8945 in Cisco Unified CM (continued)

Task

Purpose

For More Information

Add and configure the phone by completing the

required fields in the Phone Configuration window.

For more information, go to the Cisco Unified IP Phone

Configuration chapter in the Cisco Communications

Required fields are indicated by an asterisk (*) next to Manager Administration Guide.

the field name; for example, MAC address and device

pool.

For information about Product Specific Configuration

fields, refer to “?” Button Help in the Phone

The device with its default settings gets added to the Configuration window.

Cisco Unified CM database.

Note

If you want to add both the phone and user to the

Cisco Unified CM database at the same time, go

to the User/Phone Add Configuration chapter in

the Cisco Communications Manager

Administration Guide.

Add and configure directory numbers (lines) on the

phone by completing the required fields in the

Directory Number Configuration window. Required

fields are indicated by an asterisk (*) next to the field

name; for example, directory number and presence

group.

For more information, go to the “Directory Number

Configuration” chapter in the Cisco Unified

Communications Manager Administration Guide.

See the “Telephony Features Available for the Cisco

Unified IP Phone” section on page 5-1.

Adds primary and secondary directory numbers and

features associated with directory numbers to the

phone.

Customize softkey templates.

For more information, see the Cisco Unified

Communications Manager Administration Guide,

Softkey Template Configuration.

Adds, deletes, or changes order of softkey features

that display on the user’s phone to meet feature usage

needs.

For more information, see the Cisco Unified

Communications Manager Administration Guide, Cisco

Unified IP Phone Configuration.

Configure speed-dial buttons and assign speed-dial

numbers (optional).

For more information, see the Cisco Unified

Communications Manager Administration Guide, Cisco

Unified IP Phone Configuration.

Adds speed-dial buttons and numbers.

Users can change speed-dial settings on their phones

by using Cisco Unified CM User Options.

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Overview of Configuring and Installing Cisco Unified IP Phones

Table 1-7

Checklist for Configuring the Cisco Unified IP Phones 8941 and 8945 in Cisco Unified CM (continued)

Task

Purpose

For More Information

Add user information by configuring required fields. For more information, see the Cisco Unified

Required fields are indicated by an asterisk (*); for

example, User ID and last name.

Communications Manager Administration Guide, End

User Configuration.

Note

Assign a password (for User Options web

pages) and PIN (for Cisco Extension Mobility

and Personal Directory).

Note

If your company uses a a Lightweight Directory

Access Protocol (LDAP) directory to store

information on users, you can install and

configure Cisco Unified Communications to use

your existing LDAP directory, refer to

the“Configuring Corporate Directories” section

on page 5-17. Once the Enable Synchronization

from the LDAP Server field is enabled, you will

not be able to add additional users from Cisco

Unified CM Administration.

Adds user information to the global directory for

Cisco Unified CM.

Note

If you want to add both the phone and user to the

Cisco Unified CM database at the same time, see

User/Phone Add Configurations in the Cisco

Unified Communications Manager

Administration Guide.

Associate a user to a user group.

Refer to the following sections in the Cisco Unified

Communications Manager Administration Guide, End

User Configuration and User Group Configuration.

Assigns users a common list of roles and permissions

that apply to all users in a user group. Administrators

can manage user groups, roles, and permissions to

control the level of access (and, therefore, the level of

security) for system users.

Note

In order for end users to access Cisco Unified

CM User Options, you must add users to the

standard Cisco CCM End Users group.

10.

Associate a user with a phone (optional).

For more information, see the Cisco Unified

Communications Manager Administration Guide, End

User Configuration.

Provides users with control over their phone such a

forwarding calls or adding speed-dial numbers or

services.

Note

Some phones, such as those in conference

rooms, do not have an associated user.

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Chapter

Overview of Configuring and Installing Cisco Unified IP Phones

Installing Cisco Unified IP Phones

After you have added the phones to the Cisco Unified CM database, you can complete the phone

installation. You (or the phone users) can install the phone at the users’s location. The Cisco Unified IP

Phone Installation Guide, which is provided on the cisco.com web site, provides directions for

connecting the phone handset, cables, and other accessories.

Note

Before you install a phone, even if it is new, upgrade the phone to the current firmware image. For

information about upgrading, refer to the Readme file for your phone, which is located at:



http://www.cisco.com/kobayashi/sw-center/index.shtml

After the phone is connected to the network, the phone startup process begins, and the phone registers

with Cisco Unified CM. To finish installing the phone, configure the network settings on the phone

depending on whether you enable or disable DHCP service.

If you used auto-registration, you need to update the specific configuration information for the phone

such as associating the phone with a user, changing the button table, or directory number.

Checklist for Installing the Cisco Unified IP Phone 8941 and 8945

Table 1-8 provides an overview and checklist of installation tasks for the Cisco Unified IP Phone 8941

and 8945. The list presents a suggested order to guide you through the phone installation. Some tasks

are optional, depending on your system and user needs. For detailed procedures and information, refer

to the sources in the list.

Table 1-8

Installation Checklist for the Cisco Unified IP Phone 8941 and 8945

Task

Purpose

Choose the power source for the phone:

For More Information

See the “Providing Power to the Cisco Unified IP Phone”

section on page 2-3.

•

Power over Ethernet (PoE)

External power supply

Determines how the phone receives power.

Assemble the phone, adjust phone placement, and

connect the network cable.

See the “Installing the Cisco Unified IP Phone” section

on page 3-5.

Locates and installs the phone in the network.

Monitor the phone startup process.

See the “Footstand” section on page 3-7.

See the “V e rifying the Phone Startup Process” section on

page 3-10.

Adds primary and secondary directory numbers and

features associated with directory numbers to the

phone.

Verifies that phone is configured properly.

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Chapter

Overview of Configuring and Installing Cisco Unified IP Phones

Table 1-8

Installation Checklist for the Cisco Unified IP Phone 8941 and 8945 (continued)

Task

Purpose

For More Information

If you are configuring the network settings on the

See the “Configuring Startup Network Settings” section

phone, you can set up an IP address for the phone by on page 3-11.

either using DHCP or manually entering an IP

See the “Network Setup Menu” section on page 4-4.

address.

Using DHCP—To enable DHCP and allow the DHCP

server to automatically assign an IP address to the

Cisco Unified IP Phone and direct the phone to a

TFTP server, choose Applications > Administrator

Settings > Network Setup > IPv4 Setup and:

•

To enable DHCP, set DHCP Enabled to Yes.

DHCP is enabled by default.

•

To use an alternate TFTP server, set Alternate

TFTP Server to Yes, and enter the IP address for

the TFTP Server.

Note

Consult with the network administrator to

determine whether you need to assign an

alternative TFTP server instead of using the

TFTP server assigned by DHCP.

Without DHCP—You must configure the IP address,

subnet mask, TFTP server, and default router locally

on the phone, choose Applications > Administrator

Settings > Network Setup > IPv4 Setup:

To disable DHCP and manually set an IP address:

a. To disable DHCP, set DHCP Enabled to No.

b. Enter the static IP address for phone.

c. Enter the subnet mask.

d. Enter the default router IP addresses.

e. Set Alternate TFTP Server to Yes, and enter the IP

address for TFTP Server 1.

You must also enter the domain name where the phone

resides by choosing Applications > Administrator

Settings > Network Setup.

Set up security on the phone.

See the “Configuring Security on the Cisco Unified IP

Phone” section on page 3-11.

Provides protection against data tampering threats and

identity theft of phones.

Make calls with the Cisco Unified IP Phone.

Verifies that the phone and features work correctly.

Provide information to end users about how to use

Refer to Cisco Unified IP Phone 8941 and 8945 User

Guide for Cisco Unified Communications Manager 8.5.

See Appendix A, “Providing Information to Users Via a

their phones and how to configure their phone options. Website.”

Ensures that users have adequate information to

successfully use their Cisco Unified IP Phones.

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Chapter

Terminology Differences

Table 1-9 highlights some of the important differences in terminology that is used in these documents:

•

Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 8.5

(SCCP and SIP)

•

Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications

Manager 8.5 (SCCP and SIP)

•

Cisco Unified Communications Manager Administration Guide

Cisco Unified Communications Manager System Guide

Table 1-9

Terminology Differences

User Guide

Administration and System Guides

Abbreviated Dialing

Speed-Dialing (Placing a call with a speed-dial code)

Conference across Lines

Conference

Join Across Lines

Join or Conference

Line Status

Busy Lamp Field (BLF)

Message Indicators

Message Waiting Indicator (MWI) or

Message Waiting Lamp

Programmable Feature Button

Voicemail System

Programmable Line Button or

Programmable Line Key (PLK)

Voice Messaging System

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C H A P T E R

Preparing to Install the Cisco Unified IP Phone on

Your Network

Cisco Unified IP phones enable you to communicate by using voice over a data network. To provide this

capability, the IP Phones depend upon and interact with several other key Cisco Unified IP Telephony

components, including Cisco Unified Communications Manager (Cisco Unified CM).

This chapter focuses on the interactions between the Cisco Unified IP Phone 8941 and 8945 and

Cisco Unified CM, DNS and DHCP servers, TFTP servers, and switches. It also describes options for

powering phones.

For related information about voice and IP communications, refer to this URL:

http://www.cisco.com/en/US/products/sw/voicesw/index.html

This chapter provides an overview of the interaction between the Cisco Unified IP Phone and other key

components of the Voice over IP (VoIP) network. It includes the following topics:

•

Understanding Interactions with Other Cisco Unified IP Telephony Products, page 2-1

Providing Power to the Cisco Unified IP Phone, page 2-3

Understanding Phone Configuration Files, page 2-5

Understanding the Phone Startup Process, page 2-6

Adding Phones to the Cisco Unified CM Database, page 2-8

Determining the MAC Address for a Cisco Unified IP Phone, page 2-11

Understanding Interactions with Other Cisco Unified IP

Telephony Products

To function in the IP telephony network, the Cisco Unified IP Phone must be connected to a networking

device, such as a Cisco Catalyst switch. You must also register the Cisco Unified IP Phone with a Cisco

Unified CM system before sending and receiving calls.

This section includes the following topics:

•

Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified CM, page 2-2

Understanding How the Cisco Unified IP Phone Interacts with the VLAN, page 2-2

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Chapter

Understanding Interactions with Other Cisco Unified IP Telephony Products

Understanding How the Cisco Unified IP Phone Interacts with Cisco

Unified CM

Cisco Unified CM is an open and industry-standard call processing system. Cisco Unified CM software

sets up and tears down calls between phones, integrating traditional PBX functionality with the corporate

IP network. Cisco Unified CM manages the components of the IP telephony system—the phones, the

access gateways, and the resources necessary for features such as call conferencing and route planning.

Cisco Unified CM also provides:

•

Firmware for phones

Configuration file via TFTP service

Authentication and encryption (if configured for the telephony system)

Phone registration

Call preservation, so that a media session continues if signaling is lost between the primary CM and

a phone

For information about configuring Cisco Unified CM to work with the IP devices described in this

chapter, go to the Cisco Unified IP Phone Configuration chapter in the Cisco Communications Manager

Administration Guide.

For an overview of security functionality for the Cisco Unified IP Phone, see the “Understanding

Security Features for Cisco Unified IP Phones” section on page 1-9.

Note

If the Cisco Unified IP Phone model that you want to configure does not appear in the Phone Type

drop-down list in Cisco Unified CM Administration, go to the following URL and install the latest

support patch for your version of Cisco Unified CM:



http://www.cisco.com/kobayashi/sw-center/sw-voice.shtml 



For more information, refer to “Software Upgrades” chapter in the Cisco Unified Communications

Operating System Administration Guide.

Related Topic

•

Telephony Features Available for the Cisco Unified IP Phone, page 5-1

Understanding How the Cisco Unified IP Phone Interacts with the VLAN

The Cisco Unified IP Phone 8941 and 8945 have an internal Ethernet switch, enabling forwarding of

packets to the phone, and to the access port and the network port on the back of the phone.

If a computer is connected to the access port, the computer and the phone share the same physical link

to the switch and share the same port on the switch. This shared physical link has the following

implications for the VLAN configuration on the network:

•

The current VLANs might be configured on an IP subnet basis. However, additional IP addresses

might not be available to assign the phone to the same subnet as other devices connected to the same

port.

•

Data traffic present on the VLAN supporting phones might reduce the quality of Voice-over-IP

traffic.

Network security may indicate a need to isolate the VLAN voice traffic from the VLAN data traffic.

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Chapter

Providing Power to the Cisco Unified IP Phone

You can resolve these issues by isolating the voice traffic onto a separate VLAN. The switch port that

the phone is connected to would be configured to have separate VLANs for carrying:

•

Voice traffic to and from the IP phone (auxiliary VLAN on the Cisco Catalyst 6000 series, for

example)

•

Data traffic to and from the PC connected to the switch through the access port of the IP phone

(native VLAN)

Isolating the phones on a separate, auxiliary VLAN increases the quality of the voice traffic and allows

a large number of phones to be added to an existing network where there are not enough IP addresses

for each phone.

For more information, refer to the documentation included with a Cisco switch. You can also access

switch information at this URL:

http://cisco.com/en/US/products/hw/switches/index.html

Related Topics

•

Understanding the Phone Startup Process, page 2-6

Power Guidelines, page 2-4

Providing Power to the Cisco Unified IP Phone

The Cisco Unified IP Phone 8941 and 8945 can be powered with external power or with Power over

Ethernet (PoE). External power is provided through a separate power supply. PoE is provided by a switch

through the Ethernet cable attached to a phone.

Note

When you install a phone that is powered with external power, connect the power supply to the phone

and to a power outlet before you connect the Ethernet cable to the phone. When you remove a phone that

is powered with external power, disconnect the Ethernet cable from the phone before you disconnect the

power supply.

The following sections provide more information about powering a phone:

•

Power Outage, page 2-4

Obtaining Additional Information about Power, page 2-5

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Chapter

Providing Power to the Cisco Unified IP Phone

Power Guidelines

Table 2-1 provides guidelines for powering the Cisco Unified IP Phone 8941 and 8945.

Table 2-1

Guidelines for Powering the Cisco Unified IP Phone 8941 and 8945

Power Type

Guidelines

External power—Provided

through the CP-PWR-CUBE-3

external power supply.

The Cisco Unified IP Phone 8941 and 8945 use the CP-PWR-CUBE-3 power supply.

External power—Provided

through the Cisco Unified IP

Phone Power Injector.

The Cisco Unified IP Phone Power Injector may be used with any Cisco Unified IP Phone.

Functioning as a midspan device, the injector delivers inline power to the attached phone.

The Cisco Unified IP Phone Power Injector is connected between a switch port and the IP

Phone, and supports a maximum cable length of 100m between the unpowered switch and

the IP Phone.

PoE power—Provided by a

switch through the Ethernet

cable attached to the phone.

•

The Cisco Unified IP Phone 8941 supports IEEE 802.3af Class 1 power on signal pairs

and spare pairs.

The Cisco Unified IP Phone 8945 supports IEEE 802.3af Class 2 power on signal pairs

and spare pairs

To ensure uninterruptible operation of the phone, make sure that the switch has a

backup power supply.

Make sure that the CatOS or IOS version running on your switch supports your

intended phone deployment. Refer to the documentation for your switch for operating

system version information.

External power—Provided

through inline power patch

panel WS-PWR-PANEL

The inline power patch panel WS-PWR-PANEL is compatible with the Cisco Unified

IP Phone 8941 and 8945.

Power Outage

Your accessibility to emergency service through the phone is dependent on the phone being powered. If

there is an interruption in the power supply, Service and Emergency Calling Service dialing will not

function until power is restored. In the case of a power failure or disruption, you may need to reset or

reconfigure equipment before using the Service or Emergency Calling Service dialing.

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Chapter

Understanding Phone Configuration Files

Obtaining Additional Information about Power

For related information about power, refer to the documents shown in Table 2-2. These documents

provide information about the following topics:

•

Cisco switches that work with the Cisco Unified IP Phone 8941 and 8945

The Cisco IOS releases that support bidirectional power negotiation

Other requirements and restrictions regarding power

Table 2-2

Related Topics

Obtaining Power from the Switch

•

Adding Phones to the Cisco Unified CM Database,

page 2-8.

If a phone is not using external power, the switch

provides in-line power through the Ethernet cable

attached to the phone.

•

Loading the Stored Phone Image

The Cisco Unified IP Phone has non-volatile Flash

memory in which it stores firmware images and

user-defined preferences. At startup, the phone runs a

bootstrap loader that loads a phone image stored in

Flash memory. Using this image, the phone initializes

its software and hardware.

Configuring VLAN

•

Network Setup Menu, page 4-4.

If the Cisco Unified IP Phone is connected to a

Cisco Catalyst switch, the switch next informs the

phone of the voice VLAN defined on the switch. The

phone needs to know its VLAN membership before it

can proceed with the Dynamic Host Configuration

Protocol (DHCP) request for an IP address.

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Chapter

Understanding the Phone Startup Process

Table 2-3

Cisco Unified IP Phone Startup Process (continued)

Task

Purpose

Obtaining an IP Address

Related Topics

Network Setup Menu, page 4-4.

•

If the Cisco Unified IP Phone is using DHCP to obtain

an IP address, the phone queries the DHCP server to

obtain one. If you are not using DHCP in your

network, you must assign static IP addresses to each

phone locally.

•

Accessing a TFTP Server

•

Network Setup Menu, page 4-4.

In addition to assigning an IP address, the DHCP

server directs the Cisco Unified IP Phone to a TFTP

Server. If the phone has a statically defined IP address,

you must configure the TFTP server locally on the

phone; the phone then contacts the TFTP server

directly.

Adding Phones to the Cisco Unified CM Database,

Note

You can also assign an alternative TFTP server

to use instead of the one assigned by DHCP.

Requesting the CTL file

Refer to the Cisco Unified Communications Manager

Security Guide, “Configuring the Cisco CTL Client”

chapter.

The TFTP server stores the certificate trust list (CTL)

file. The CTL file contains the certificates necessary

for establishing a secure connection between the

phone and Cisco Unified CM.

Requesting the Configuration File

•

page 2-8.

The TFTP server has configuration files, which define

parameters for connecting to Cisco Unified CM and

other information for the phone.

Contacting Cisco Unified CM

The configuration file defines how the Cisco

Unified IP Phone communicates with Cisco

Unified CM and provides a phone with its load ID.

After obtaining the file from the TFTP server, the

phone attempts to make a connection to the highest

priority Cisco Unified CM on the list.

If the phone was manually added to the database,

Cisco Unified CM identifies the phone. If the phone

was not manually added to the database and

auto-registration is enabled in Cisco Unified CM, the

phone attempts to auto-register itself in the Cisco

Unified CM database.

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Chapter

Adding Phones to the Cisco Unified CM Database

Before installing the Cisco Unified IP phone, you must choose a method for adding phones to the Cisco

Unified CM database. Be aware that each phone type requires a fixed number of device license units and

the number of unit licenses that are available on the server may impact phone registration. For more

information on licensing go to the Licenses for Phones section in the Cisco Unified Communications

Manager System Guide.

These sections describe the methods:

•

Adding Phones with Auto-Registration and TAPS, page 2-9

Adding Phones with Cisco Unified CM Administration, page 2-10

Adding Phones with Auto-Registration and TAPS, page 2-9

Table 2-4 provides an overview of these methods for adding phones to the Cisco Unified CM database.

Table 2-4

Methods for Adding Phones to the Cisco Unified CM Database

Requires MAC

Address?

Method

Notes

Auto-registration

•

Results in automatic assignment of directory

numbers

•

Not available when security or encryption is

enabled

Note

Auto-registration is disabled when security

is enabled on Cisco Unified CM. In this

case, the phone must be manually added to

the Cisco Unified CM database.

Auto-registration with

TAPS

Requires auto-registration and the Bulk

Administration Tool (BAT); updates information

in the Cisco Unified IP Phone and in Cisco

Unified CM Administration

Using the Cisco Unified

CM Administration

Yes

Requires phones to be added individually

Using BAT

Allows for simultaneous registration of multiple

phones

Adding Phones with Auto-Registration

By enabling auto-registration before you begin installing phones, you can:

•

Add phones without first gathering MAC addresses from the phones.

Automatically add a Cisco Unified IP Phone to the Cisco Unified CM database when you physically

connect the phone to your IP telephony network. During auto-registration, Cisco Unified CM

assigns the next available sequential directory number to the phone.

•

Quickly enter phones into the Cisco Unified CM database and modify any settings, such as the

directory numbers, from Cisco Unified CM.

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Adding Phones to the Cisco Unified CM Database

•

Move auto-registered phones to new locations and assign them to different device pools without

affecting their directory numbers.

Note

Cisco recommends you use auto-registration to add less than 100 phones to your network. To add more

than 100 phones to your network, use the Bulk Administration Tool (BAT). See the “Adding Phones with

BAT” section on page 2-10.

Auto-registration is disabled by default. In some cases, you might not want to use auto-registration; for

example, if you want to assign a specific directory number to the phone. For information about enabling

auto-registration, go to the “Enabling Auto-Registration” section in the Cisco Unified Communications

Manager Administration Guide.

Note

When you configure the cluster for mixed mode through the Cisco CTL client, auto-registration is

automatically disabled. When you configure the cluster for non-secure mode through the Cisco CTL

client, auto-registration is automatically enabled.

Related Topics

•

Adding Phones with Cisco Unified CM Administration, page 2-10

Adding Phones with Auto-Registration and TAPS

You can add phones with auto-registration and TAPS, the Tool for Auto-Registered Phones Support,

without first gathering MAC addresses from phones.

TAPS works with the Bulk Administration Tool (BAT) to update a batch of phones that were already

added to the Cisco Unified CM database with dummy MAC addresses. Use TAPS to update

MAC addresses and download pre-defined configurations for phones.

Note

Cisco recommends you use auto-registration and TAPS to add less than 100 phones to your network. To

add more than 100 phones to your network, use the Bulk Administration Tool (BAT). See the “Adding

Phones with B A T ” section on page 2-10.

To implement TAPS, you or the end-user dial a TAPS directory number and follow voice prompts. When

the process is complete, the phone will have downloaded its directory number and other settings, and the

phone will be updated in Cisco Unified CM Administration with the correct MAC address.

Auto-registration must be enabled in Cisco Unified CM Administration (System > Cisco Unified CM)

for TAPS to function.

Note

When you configure the cluster for mixed mode through the Cisco CTL client, auto-registration is

automatically disabled. When you configure the cluster for non-secure mode through the Cisco CTL

client, auto-registration is automatically enabled.

For more information, refer to the “Bulk Administration” chapter in Cisco Unified Communications

Manager Administration Guide.

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Chapter

Adding Phones to the Cisco Unified CM Database

Related Topics

•

Adding Phones with Cisco Unified CM Administration, page 2-10

Unified IP Phone” section on page 2-11.

Adding Phones with Cisco Unified CM Administration

You can add phones individually to the Cisco Unified CM database by using Cisco Unified CM

Administration. To do so, you first need to obtain the MAC address for each phone.

For information about determining a MAC address, see the “Determining the MAC Address for a Cisco

After you have collected MAC addresses, in Cisco Unified CM Administration, choose Device > Phone

and click Add New to begin.

For complete instructions and conceptual information about Cisco Unified CM, go to the “Cisco Unified

Communications Manager Overview” chapter in the Cisco Unified Communications Manager System

Guide.

Related Topics

•

Adding Phones with Auto-Registration and TAPS, page 2-9

Unified IP Phone” section on page 2-11.

Adding Phones with BAT

Cisco Unified Communications Manager Bulk Administration Tool (BAT) enables you to perform batch

operations, including registration, on multiple phones. To access BAT, choose Bulk Administration

drop-down menu in Cisco Unified Communications Manager Administration,

To add phones by using BAT only (not in conjunction with TAPS), you can use the MAC address for

each phone or dummy MAC addresses if you have a large number of new phones.

For information about determining a MAC address, see the “Determining the MAC Address for a Cisco

For detailed instructions about using BAT, go to the “Bulk Administration” chapter in the Cisco Unified

Communications Manager Administration Guide.

Related Topics

•

Adding Phones with Auto-Registration and TAPS, page 2-9

Adding Phones with Cisco Unified CM Administration, page 2-10

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Chapter

Determining the MAC Address for a Cisco Unified IP Phone

Several procedures described in this manual require you to determine the MAC address of a

Cisco Unified IP Phone. You can determine a phone’s MAC address in these ways:

•

From the phone, press the Applications button and select Phone Information and look at the

MAC Address field.

•

Look at the MAC label on the back of the phone.

Display the web page for the phone and click the Device Information hyperlink.

For information about accessing the web page, see the “Accessing the Web Page for a Phone” section

on page 8-2.

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Determining the MAC Address for a Cisco Unified IP Phone

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C H A P T E R

Setting Up the Cisco Unified IP Phone

This chapter includes the following topics, which help you install the Cisco Unified IP Phone on an IP

telephony network:

•

Before Y o u Begin, page 3-1

Understanding the Cisco Unified IP Phones 8941 and 8945 Components, page 3-2

Installing the Cisco Unified IP Phone, page 3-5

Footstand, page 3-7

Reducing Power Consumption on the Phone, page 3-7

V e rifying the Phone Startup Process, page 3-10

Configuring Startup Network Settings, page 3-11

Configuring Security on the Cisco Unified IP Phone, page 3-11

Note

Before you install a Cisco Unified IP phone, you must decide how to configure the phone in your

network. Then you can install the phone and verify its functionality. For more information, see

Chapter 2, “Preparing to Install the Cisco Unified IP Phone on Y o ur Network.”

Before You Begin

Before installing the Cisco Unified IP Phone, review the requirements in these sections:

•

Network Requirements, page 3-1

Cisco Unified Communications Manager Configuration, page 3-2

Network Requirements

For the Cisco Unified IP Phone to successfully operate as a Cisco Unified IP Phone endpoint in your

network, your network must meet the following requirements:

•

Working VoIP network:

–

VoIP configured on your Cisco routers and gateways

Cisco UnifiedCM installed in your network and configured to handle call processing

•

IP network that supports DHCP or manual assignment of IP address, gateway, and subnet mask

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Understanding the Cisco Unified IP Phones 8941 and 8945 Components

Note

The Cisco Unified IP Phone displays the date and time from Cisco Unified CM. If the Cisco Unified CM

server is located in a different time zone than the phones, the phones will not display the correct

local time.

Cisco Unified Communications Manager Configuration

The Cisco Unified IP Phone requires Cisco Unified CM to handle call processing. Refer to Cisco

Unified Communications Manager Administration Guide or to context-sensitive help in the

Cisco Unified Communications Manager application to ensure that Cisco Unified CM is set up properly

to manage the phone and to properly route and process calls.

If you plan to use auto-registration, verify that it is enabled and properly configured in Cisco Unified

Communications Manager Administration before connecting any Cisco Unified IP Phone to the

network. For information about enabling and configuring auto-registration, refer to Cisco

Unified Communications Manager Administration Guide. Also, see the “Adding Phones to the Cisco

Unified CM Database” section on page 2-8.

You must use Cisco Unified Communications Manager Administration to configure and assign

telephony features to the Cisco Unified IP phones. See the “Telephony Features Available for the Cisco

Unified IP Phone” section on page 5-1 for details.

In Cisco Unified Communications Manager Administration, you can add users to the database, add users

to user groups, and associate users to specific phones. In this way, users gain access their Cisco Unified

CM User Option page to configure items such as call forwarding, speed dialing, and voice messaging

system options. See the “Adding Users to Cisco Unified Communications Manager” section on

page 5-22 for details.

Understanding the Cisco Unified IP Phones 8941 and 8945

Components

The Cisco Unified IP Phone 8941 and 8945 include these components on the phone or as accessories for

the phone:

•

Network and Access Ports, page 3-2

Handset, page 3-3

Speakerphone, page 3-3

Headset, page 3-3

Network and Access Ports

The back of the Cisco Unified IP Phone 8941 and 8945 includes these ports:

•

Network port—Labeled network

Access port—Labeled computer

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Understanding the Cisco Unified IP Phones 8941 and 8945 Components

Each port supports 10/100 Mbps half- or full-duplex connections to external devices. Cisco Unified IP

Phone 8945 also supports 1000 Mbps full-duplex connections to external devices.You can use either

Category 3/5/5e cabling for 10-Mbps connections, but you must use Category 5/5e for 100 or 1000

Mbps connections.

Use the SW network port to connect the phone to the network. You must use a straight-through cable on

this port. The phone can also obtain inline power from a switch over this connection. See the “Adding

Phones to the Cisco Unified CM Database” section on page 2-8 for details.

Use the PC access port to connect a network device, such as a computer, to the phone. You must use a

straight-through cable on this port.

Handset

The handset is designed especially for use with a Cisco Unified IP Phone. It includes a light strip that

indicates incoming calls and voice messages waiting.

To connect a handset to the Cisco Unified IP Phone, plug the cable into the handset and the Handset port

on the back of the phone.

Speakerphone

By default, the speakerphone is enabled on the Cisco Unified IP Phone.

You can disable the speakerphone by using Cisco Unified Communications Manager Administration. To

do so, choose Device > Phone and locate the phone you want to modify. In the Phone Configuration

window for the phone, check the Disable Speakerphone check box.

Headset

Although Cisco Systems performs internal testing of third-party headsets for use with the Cisco Unified

IP Phones, Cisco Systems does not certify or support products from headset or handset vendors.

Cisco recommends the use of good quality external devices, for example, headsets that are screened

against unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of

headsets and their proximity to other devices such as cell phones and two-way radios, some audio noise

or echo may still occur. An audible hum or buzz may be heard by either the remote party or by both the

remote party and the Cisco Unified IP Phone user. Humming or buzzing sounds can be caused by a range

of outside sources; for example, electric lights, electric motors, or large PC monitors. See the “Using

External Devices” section on page 3-4 for more information.

Note

In some cases, hum may be reduced or eliminated by using a local power cube or power injector.

These environmental and hardware inconsistencies in the locations where Cisco Unified IP Phones are

deployed means that there is not a single headset solution that is optimal for all environments.

Cisco recommends that customers test headsets in their intended environment to determine performance

before making a purchasing decision and deploying en masse.

Note

The Cisco Unified IP Phone 8941 and 8945 support wideband headsets.

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Chapter

Understanding the Cisco Unified IP Phones 8941 and 8945 Components

Audio Quality Subjective to the User

Beyond the physical, mechanical and technical performance, the audio portion of a headset must sound

good to the user and to the party on the far end. Sound quality is subjective and Cisco cannot guarantee

the performance of any headsets. However, a variety of headsets from leading headset manufacturers

have been reported to perform well with Cisco Unified IP Phones.

For additional information, see the Headsets for Cisco Unified IP Phones and Desktop Clients page on

Cisco.com.

Connecting a Headset

To connect a wired headset to the Cisco Unified IP Phone, plug it into the Headset port on the back of

the phone. Press the Headset button on the phone to place and answer calls using the headset.

You can use the wired headset with all of the features on the Cisco Unified IP Phone, including the

Volume and Mute buttons. Use these buttons to adjust the ear piece volume and to mute the speech path

from the headset microphone.

Disabling a Headset

You can disable the headset by using Cisco Unified Communications Manager Administration. If you do

so, you also will disable the speakerphone.

To disable the headset from Cisco Unified Communications Manager Administration, choose Device >

Phone and locate the phone that you want to modify. In the Phone Configuration window for the phone,

check the Disable Speakerphone and Headset check box.

Using External Devices

The following information applies when you use external devices with the Cisco Unified IP Phone:

Cisco recommends the use of good quality external devices that are shielded (screened) against

unwanted radio frequency (RF) and audio frequency (AF) signals.

Depending on the quality of these devices and their proximity to other devices such as mobile phones or

two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take one

or more of the following actions:

•

Move the external device away from the source of the RF or AF signals.

Route the external device cables away from the source of the RF or AF signals.

Use shielded cables for the external device, or use cables with a better shield and connector.

Shorten the length of the external device cable.

Apply ferrites or other such devices on the cables for the external device.

Cisco cannot guarantee the performance of the system because Cisco has no control over the quality of

external devices, cables, and connectors. The system will perform adequately when suitable devices are

attached using good quality cables and connectors.

Caution

In European Union countries, use only external headsets that are fully compliant with the EMC Directive

[89/336/EC].

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Chapter

Installing the Cisco Unified IP Phone

You must connect the Cisco Unified IP Phone to the network and to a power source before using it. See

Figure 3-1 shows the connections for Cisco Unified IP phones 8941and 8945.

Note

Before you install a phone, even if it is new, upgrade the phone to the current firmware image. Before

using external devices, read the “Using External Devices” section on page 3-4 for safety and

performance information.

To install a Cisco Unified IP Phone, perform the tasks described in Table 3-1.

Table 3-1

Installing the Cisco Unified IP Phone 8941 and 8945

Task

Purpose

Connect the handset to the Handset port.

Related Topics

—

Connect a headset to the Headset port.

See the “Headset” section on page 3-3 for supported

headsets.

Optional. You can add a headset later if you do not

connect one now.

Optional. Connect the power supply to the Cisco DC See the “Adding Phones to the Cisco Unified CM

Adapter port.

Database” section on page 2-8 for guidelines.

Connect a straight-through Ethernet cable from the

switch to the network port labeled Network on the

Cisco Unified IP Phone 8941 and 8945.

See the “Network and Access Ports” section on page 3-2

for guidelines.

Each Cisco Unified IP Phone ships with one Ethernet

cable in the box.

You can use either Category 3/5/5e cabling for

10-Mbps connections, but you must use Category 5/5e

for 100 or 1000 Mbps connections.

Connect a straight-through Ethernet cable from

See the “Network and Access Ports” section on page 3-2

another network device, such as a desktop computer, for guidelines.

to the access port labeled Computer on the

Cisco Unified IP Phone 8941 and 8945.

Optional. You can connect another network device

later if you do not connect one now.

You can use either Category 3/5/5e cabling for

10-Mbps connections, but you must use Category 5/5e

for 100 or 1000 Mbps connections.

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Chapter

Installing the Cisco Unified IP Phone

Figure 3-1

Cisco Unified IP Phone 8941 and 8945 Cable Connections

AUX

DC adapter port (DC48V)

Computer port (10/100 PC) connection (For

Cisco Unified IP Phone 8941.

Computer port (10/100/1000 PC) connection

(For Cisco Unified IP Phone 8945.

AC-to-DC power supply (optional)

AC power wall plug (optional)

Handset connection

Analog headset connection (headset optional)

Network port (10/100 with IEEE 802.3af and

802.3at power enabled (For Cisco Unified IP

Phone 8941.)

Network port (10/100/1000 SW) with IEEE

802.3af and 802.3at power enabled (For Cisco

Unified IP Phone 8945.)

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Chapter

Reducing Power Consumption on the Phone

Related Topics

•

Footstand, page 3-7

V e rifying the Phone Startup Process, page 3-10

Configuring Startup Network Settings, page 3-11

Reducing Power Consumption on the Phone

You can reduce the amount of energy that the Cisco Unified IP Phone 8941 and 8945 consumes by

scheduling when the phone goes into power save mode. In power save mode, the backlight on the screen

is not lit when the phone is not in use. The phone remains in power save mode for the scheduled duration

or until the user lifts the handset or presses any button. In the Phone Configuration window on Cisco

Unified Communications Administration, configure the following parameters.

•

Days Backlight Not Active—Specify the days that the backlight remains inactive.

Backlight on Time—Schedule the time of day that the backlight automatically activates. on the days

listed in the off schedule.

•

Backlight on Duration—Indicates the length of time that the backlight is active once the backlight

is enabled by the programmed schedule

Backlight Idle Timeout—Defines the period of user inactivity on the phone before the backlight is

turned off.

Footstand

If your phone is placed on a table or desk, the footstand can be connected to the back of the phone for a

higher or lower viewing angle, depending on your preference.

Figure 3-2 shows the footstand and the alignment of the tabs on the footstand with the two different sets

of holes on the Cisco Unified IP phones 8941 and 8945.

Note

The 8945 IP Phone cannot be wall-mounted due to the angle of the phone.

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Chapter

Footstand

Figure 3-2

Cisco Unified IP Phone 8941 and 8945

Footstand slots for a higher viewing angle

Footstand slots for a lower viewing angle

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Chapter

Footstand

Higher Viewing Angle

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Chapter

Verifying the Phone Startup Process

Lower Viewing Angle

Verifying the Phone Startup Process

After the Cisco Unified IP Phone has power connected to it, the phone begins its startup diagnostic

process by cycling through the following steps.

1. The following LED buttons flash on and off during the various stages of bootup as the phone checks

its hardware. See Table 3-2 for a list of the hardware test and the LED diagnostic status.

Table 3-2

LED Diagnostic Status

Hardware Test

MWI

Hold

—

Mute

Speaker

Power is Ready

Flash is Accessible

—

RAM Test Successful

Ethernet Test Successful

—

2. The screen displays the Cisco Systems, Inc., logo screen.

3. These messages appear as the phone starts up.

–

Phone not registered

4. The home screen displays:

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Chapter

Configuring Startup Network Settings

–

Current date and time

Primary directory number

Additional directory numbers and speed dial numbers, if configured (Only on Cisco Unified IP

Phone 8941)

–

Softkeys

If the phone successfully passes through these stages, it has started up properly. If the phone does not

start up properly, see the “Resolving Startup Problems” section on page 9-1.

Configuring Startup Network Settings

If you are not using DHCP in your network, you must configure these network settings on the

Cisco Unified IP Phone after installing the phone on the network:

•

IP address

IP subnet information

TFTP server IP address

You also may configure the domain name and the DNS server settings, if necessary.

Collect this information and see the instructions in Chapter 4, “Configuring Settings on the Cisco

Unified IP Phone.”

Configuring Security on the Cisco Unified IP Phone

The security features protect against several threats, including threats to the identity of the phone and to

data. These features establish and maintain secure communication streams between the phone and the

Cisco Unified Communications Manager server, and digitally sign files before they are delivered.

For more information about the security features, see the “Understanding Security Features for Cisco

Unified IP Phones” section on page 1-9. Also, refer to Cisco Unified Communications Manager Security

Guide.

You can initiate the installation of an LSC from the Security Configuration menu on the phone. This

menu also lets you update or remove an LSC.

Before You Begin

Make sure that the appropriate Cisco Unified CM and the Certificate Authority Proxy Function (CAPF)

security configurations are complete:

•

The CTL file should have a CAPF certificate.

Using Cisco Unified Communications Operating System Administration, verify that the CAPF

certificate has been installed.

•

The CAPF is running and configured.

Refer to Cisco Unified Communications Manager Security Guide for more information.

To manually configure an LSC on the phone, perform these steps:

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Chapter

Configuring Security on the Cisco Unified IP Phone

Procedure

Step 1

Step 2

Obtain the CAPF authentication code that was set when the CAPF was configured.

From the phone, choose Applications > Administrator Settings > Security Setup.

Note

You can control access to the Administrator Settings Menu by using the Settings Access field in

the Cisco Unified Communications Manager Administration Phone Configuration window. For

more information, see the Cisco Unified Communications Manager Administration Guide.

Step 3

Step 4

To unlock settings, see the “Unlocking and Locking Options” section on page 4-3.

Scroll to LSC and press the Update softkey.

The phone prompts for an authentication string.

Step 5

Enter the authentication code and press the Submit softkey.

The phone begins to install, update, or remove the LSC, depending on how the CAPF was configured.

During the procedure, a series of messages appears in the LSC option field in the Security Configuration

menu, so you can monitor progress.

You can verify that an LSC is installed on the phone by choosing Administrator Settings > Security

Setup and ensuring that the LSC setting shows Installed.

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C H A P T E R

Configuring Settings on the Cisco Unified

IP Phone

The Cisco Unified IP Phone includes many configurable network settings that you may need to modify

before the phone is functional for your users. You can access these settings, and change some of them,

through menus on the phone. Settings that are display-only on the phone are configured in Cisco Unified

CM Administration.

This chapter includes the following topics:

•

Configuration Menus on the Cisco Unified IP Phone, page 4-1

Security Configuration Menu, page 4-8

Configuration Menus on the Cisco Unified IP Phone

The Cisco Unified IP Phone includes the following configuration menus:

•

Network Setup—Provides options for viewing and making a variety of network settings. For more

information, see the “Network Setup Menu” section on page 4-4.

•

IPv4 Configuration—A sub-menu of the Network Setup menu, the IPv4 menu items provide

additional network options for viewing and setting. For more information, see the “IPv4 Setup Menu

Options” section on page 4-6.

Before you can change option settings on the Network Setup menu, you must unlock options for editing.

See the “Unlocking and Locking Options” section on page 4-3 for instructions.

For information about the keys you can use to edit or change option settings, see the “Editing V a lues”

section on page 4-3.

You can control whether a phone user has access to phone settings by using the Settings Access field in

the Cisco Unified CM Administration Phone Configuration window.

Related Topics

•

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Chapter

Configuration Menus on the Cisco Unified IP Phone

•

Chapter 9, “Troubleshooting and Maintenance.”

Displaying a Configuration Menu

To display a configuration menu, perform the following steps.

Note

You can control whether a phone has access to the Settings menu or to options on this menu by using

the Settings Access field in the Cisco Unified CM Administration Phone Configuration window. The

Settings Access field accepts these values:

•

Enabled—Allows access to the Settings menu.

Disabled—Prevents access to the Settings menu.

Restricted—Allows access to the User Preferences menu and allows volume changes to be saved.

Prevents access to other options on the Settings menu.

If you cannot access an option on the Administrator Settings menu, check the Settings Access field.

Procedure

Step 1

Step 2

Press the Applications button.

Select Administrator Settings.

Note

For information about the Status menu, see Chapter 7, “Viewing Model Information, Status, and

Statistics on the Cisco Unified IP Phone.” For information about the Reset Settings menu, see

Step 3

Enter the password and then press the Select button. The Administrator Settings password is configured

in the Local Phone Unlock Password parameter in the Common Phone Profile Configuration on

Cisco Unified CM Administration.

Note

Users can access the Administrator Settings without entering a password when the Local Phone

Unlock Password parameter is not configured

Step 4

Perform one of these actions to display the desired menu:

•

Use the navigation bar to select the desired menu and then press the Select button.

Use the keypad on the phone to enter the number that corresponds to the menu.

Step 5

Step 6

To display a submenu repeat Step 4.

To exit a menu, press the Exit softkey.

Related Topics

•

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Chapter

Configuration Menus on the Cisco Unified IP Phone

•

Unlocking and Locking Options

You can apply a password to the phone so that no changes can be made to the administrative options on

the phone without the password being entered on the Administrator Settings phone screen.

To apply a password to the phone, in Cisco Unified CM administration, navigate to the Common Phone

Profile Configuration window (Device > Device Settings > Common Phone Profile). Enter a password

in the Local Phone Unlock Password option. Apply the password to the common phone profile that the

phone uses.

Related Topics

•

Editing Values

When you edit the value of an option setting, follow these guidelines:

•

Use the keys on the keypad to enter numbers and letters.

To enter letters by using the keypad, use a corresponding number key. Press the key one or more

times to display a particular letter. For example, press the 2 key once for “a,” twice quickly for “b,”

and three times quickly for “c.” After you pause, the cursor automatically advances to allow you to

enter the next letter.

•

To enter a period (for example, in an IP address), press * on the keypad.

Press the up arrow on the navigation bar to move the cursor to the left most character, and press the

down arrow on the navigation bar to move the cursor to the right most character.

•

Press

if you make a mistake. This softkey deletes the character to the left of the cursor.

Press the Cancel softkey before pressing the Save softkey to discard any changes that you have

made.

Note

The Cisco Unified IP Phone provides several methods you can use to reset or restore option settings, if

necessary. For more information, see the “Resetting or Restoring the Cisco Unified IP Phone” section

on page 9-12.

Related Topics

•

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Chapter

Network Setup Menu

The Network Setup menu provides options for viewing and making a variety of network settings.

Table 4-1 describes these options and, where applicable, explains how to change them.

For information about how to access the Network Setup menu, see the “Displaying a Configuration

Menu” section on page 4-2.

For information about the keys you can use to edit options, see the “Editing V a lues” section on page 4-3.

Table 4-1 Network Setup Menu Options

Option

Description

To Change

IPv4 Setup

In the IPv4 Setup submenu, you can do the following:

Scroll to IPv4 Setup and press

Select.

•

Enable or disable the phone to use the IP address that

is assign by the DHCP server.

•

Manually set the IP Address, Subnet Mask, Default

Routers, DNS Server, and Alternate TFTP servers.

For more information on the IPv4 address fields, refer to

Table 4-2.

Host Name

Unique host name that the DHCP server assigned to the Display only—Cannot configure.

phone.

Domain Name

Name of the Domain Name System (DNS) domain in

which the phone resides.

1. Set the DHCP Enabled option to

No.

2. Scroll to the Domain Name

option, press the Edit softkey,

and then enter a new domain

name.

3. Press the Apply softkey, then

press Save.

Operational VLAN ID

Auxiliary Virtual Local Area Network (VLAN)

configured on a Cisco Catalyst switch in which the phone

is a member.

Display only—Cannot configure.

The phone obtains its Operational

VLAN ID via Cisco Discovery

Protocol (CDP) from the switch to

which the phone is attached. To

assign a VLAN ID manually, use the

Admin VLAN ID option.

If the phone has not received an auxiliary VLAN, this

option indicates the Administrative VLAN.

If neither the auxiliary VLAN nor the Administrative

VLAN are configured, this option defaults to a VLAN ID

of 4095.

Admin. VLAN ID

Auxiliary VLAN in which the phone is a member.

1. Scroll to the Admin. VLAN ID

option, press the Edit softkey,

and then enter a new Admin

VLAN setting.

Used only if the phone does not receive an auxiliary

VLAN from the switch; otherwise it is ignored.

2. Press the Apply softkey, then

press Save.

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Chapter

Network Setup Menu

Table 4-1 Network Setup Menu Options (continued)

Option

Description

To Change

PC VLAN

Allows the phone to interoperate with 3rd party switches 1. Make sure the Admin VLAN ID

that do not support a voice VLAN. The Admin VLAN ID

option must be set before you can change this option.

option is set.

2. Scroll to the PC VLAN option,

press the Edit softkey, and then

enter a new PC VLAN setting.

3. Press the Apply softkey, then

press Save.

SW Port Setup

Speed and duplex of the network port. Valid values:

1. Unlock network setup options.

•

Auto Negotiate

2. Scroll to the SW Port Setup

option and then press the Edit

softkey.

1000 Full—1000-BaseT/full duplex (Supported only

for Cisco Unified IP Phone 8945.)

3. Scroll to the setting that you

want and then press the Select

button.

•

100 Half—100-BaseT/half duplex

100 Full—100-BaseT/full duplex

10 Half—10-BaseT/half duplex

10 Full—10-BaseT/full duplex

If the phone is connected to a switch, configure the port

on the switch to the same speed/duplex as the phone, or

configure both to auto-negotiate.

If you change the setting of this option, you must change

the PC Port Configuration option to the same setting.

PC Port Setup

Speed and duplex of the access port. Valid values:

1. Unlock network setup options.

•

Auto Negotiate

2. Scroll to the PC Port Setup

option and then press the Edit

softkey.

1000 Full—1000-BaseT/full duplex

100 Half—100-BaseT/half duplex

100 Full—100-BaseT/full duplex

10 Half—10-BaseT/half duplex

10 Full—10-BaseT/full duplex

3. Scroll to the setting that you

want and then press the Select

button.

If the phone is connected to a switch, configure the port

on the switch to the same speed/duplex as the phone, or

configure both to auto-negotiate.

If you change the setting of this option, you must change

the SW Port Configuration option to the same setting.

LLDP-MED: Switch Port Enables and disables Link Layer Discovery Protocol

From Cisco Unified CM

Media Endpoint Discovery (LLDP-MED) on the switch Administration, choose

port. Use this setting to force the phone to use a specific Device > Phone > Phone

discovery protocol, which should match the protocol

supported by the switch. Settings include:

Configuration.

•

Enabled—default

Disabled

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Chapter

IPv4 Setup Menu Options

The IPv4 Setup menu is a submenu of the Network Setup menu. To reach the IPv4 Setup menu, select

the IPv4 option on the Network Setup menu.

Table 4-2 describes the IPv4 Setup menu options.

For information about the keys you can use to edit options, see the “Editing V a lues” section on page 4-3.

Table 4-2

IPv4 Setup Menu Options

Option

Description

To Change

DHCP

Indicates whether the phone has DHCP enabled or

disabled.

Scroll to the DHCP option, press the

Edit softkey, then press either the No

softkey to disable DHCP, or press the

Yes softkey to enable DHCP.

When DHCP is enabled, the DHCP server assigns the

phone an IP address. When DHCP is disabled, the

administrator must manually assign an IP address to

the phone.

IP Address

Internet Protocol (IP) address of the phone.

1. Set the DHCP option to No.

If you assign an IP address with this option, you must also 2. Scroll to the IP Address option,

assign a subnet mask and default router. See the Subnet

Mask and Default Router options in this table.

press the Edit softkey, and then

enter a new IP Address.

3. Press the Apply softkey, then

press Save.

Subnet Mask

Subnet mask used by the phone.

1. Set the DHCP Enabled option to

No.

2. Scroll to the Subnet Mask

option, press the Edit softkey,

and then enter a new subnet

mask.

3. Press the Apply softkey, then

press Save.

Default Router 1

Default router used by the phone (Default Router 1).

1. Set the DHCP Enabled option to

No.

2. Scroll to the appropriate Default

Router option, press the Edit

softkey, and then enter a new

router IP address.

3. Press the Apply softkey, then

press Save.

DNS Server 1

Primary Domain Name System (DNS) server 

1. Set the DHCP Enabled option to

(DNS Server 1).

No.

2. Scroll to the appropriate DNS

Server option, press the Edit

softkey, and then enter a new

DNS server IP address.

3. Press the Apply softkey, then

press Save.

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Chapter

IPv4 Setup Menu Options

Table 4-2

IPv4 Setup Menu Options (continued)

Option

Description

To Change

Alternate TFTP

Indicates whether the phone is using an alternative TFTP Scroll to the Alternate TFTP option

server.

and press the Yes softkey if the

phone should use an alternative

TFTP server; press the No softkey if

the phone should not use an

alternative TFTP server.

TFTP Server 1

Primary Trivial File Transfer Protocol (TFTP) server used 1. If DHCP is enabled, set the

by the phone. If you are not using DHCP in your network

and you want to change this server, you must use the TFTP

Server 1 option.

Alternate TFTP option to Yes.

2. Scroll to the TFTP Server 1

option, press the Edit softkey,

and then enter a new TFTP

server IP address.

If you set the Alternate TFTP option to yes, you must enter

a non-zero value for the TFTP Server 1 option.

3. Press the Apply softkey, then

press Save.

TFTP Server 2

Optional backup TFTP server that the phone uses if the

primary TFTP server is unavailable.

1. Enter an IP address for the TFTP

Server 1 option.

2. Scroll to the TFTP Server 2

option, press the Edit softkey,

and then enter a new backup

TFTP server IP address.

3. Press the Apply softkey, then

press Save.

DHCP Address

Released

Releases the IP address assigned by DHCP.

Scroll to the DHCP Address

Released option and press the Edit

softkey, then press the Yes softkey to

release the DHCP Address.

Related Topics

•

Telephony Features Available for the Cisco Unified IP Phone, page 5-1

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Chapter

Security Configuration Menu

The Security Configuration menu provides information about various security settings. It provides

access to the Trust List File screen and the 802.1x authentication.

Table 4-3 describes the options in this menu.

Table 4-3

Security Menu Settings

Option

Description

To Change

Security Mode

Displays the security mode that is set for the

phone.

From Cisco Unified CM Administration, choose

Device > Phone > Phone Configuration.

LSC

Indicates if a locally significant certificate (used For information about how to manage the LSC for

for the security features) is installed on the your phone, refer to the “Using the Certificate

phone (Installed) or is not installed on the phone Authority Proxy Function” chapter in Cisco

(Not Installed).

Unified Communications Manager Security

Guide.

Trust List

The Trust List provides submenus for CTL

signature and Call Manager/TFTP Server.

For more information, see the “Trust List Menu”

section on page 4-8.

802.1X

Authentication

Displays the device authentication, EAP/MD5, See the “802.1X Authentication and Status”

and transaction status. section on page 4-8.

Trust List Menu

The Trust List menu displays information about all of the servers that the phone trusts and includes the

options described in Table 4-4.

To exit the Trust List menu, press the back softkey.

Table 4-4

Trust List Menu Settings

Option

Description

To Change

CTL Signature

Displays the MD5 hash of the CTL file.

For more information about this file, go to

Configuring the Cisco CTL Client in Cisco Unified

Communications Manager Security Guide.

Call Manager/TFTP Common Name (from the Cisco Unified CM

For more information about this file, go to

Server

Certificate) of a Cisco Unified CM and the

TFTP server used by the phone. Displays a

Configuring the Cisco CTL Client in the Cisco

Unified Communications Manager Security Guide.

Certified icon

if the server is an

authenticated server

802.1X Authentication and Status

The 802.1X Authentication and 802.1X Authentication Status menus allow you to enable 802.1X

authentication and view transaction status. These options are described in Table 4-5.

To exit these menus, press the Exit softkey.

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Chapter

Security Configuration Menu

Table 4-5

802.1X Authentication Settings

Option

Description

To Change

Device Authentication

Determines whether 802.1X authentication

is enabled:

1. Choose Applications > Administrator

Settings > Security Config > 802.1X

Authentication > Device Authentication.

•

Enabled—Phone uses 802.1X

authentication to request network

access.

2. Press Edit softkey.

3. Set the Device Authentication option to

•

Disabled—Default setting in which the

phone uses CDP to acquire VLAN and

network access.

Enabled or Disabled.

4. Press the Save softkey.

EAP-MD5

Device ID—A derivative of the phone’s

model number and unique MAC address

displayed in this format:

The Device ID cannot be changed.

CP-<model>-SEP-<MAC>

Shared Secret—Choose a password to use on 1. Choose Applications > Administrator

the phone and on the authentication server.

The password must be between 6 and 32

characters, consisting of any combination of

numbers or letters.

Settings > Security Setup > 802.1X

Authentication > EAP-MD5 > Shared

Secret.

2. Press the Select button.

3. Enter the shared secret.

4. Press the Apply softkey.

Note

If you disable 802.1X authentication

or perform a factory reset of the

phone, the shared secret is deleted.

See the “Troubleshooting Cisco Unified IP Phone

Security” section on page 9-8 for assistance in

recovering from a deleted shared secret.

Realm—Indicates the user network domain, The Realm cannot be changed.

always set as Network.

Transaction Status

Displays the transaction status of your

802.1X Authentication.

To view the transaction status of your 802.1X

Authentication, choose Applications >

Administrator Settings > Security

Configuration > 802.1X Authentication Status.

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Chapter

Security Configuration Menu

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C H A P T E R

Configuring Features, Templates, Services,

and Users

After you install Cisco Unified IP Phones in your network, configure their network settings, and add

them to Cisco Unified CM, you must use the Cisco Unified Communications Manager Administration

application to configure telephony features, optionally modify phone templates, set up services, and

assign users.

This chapter provides an overview of these configuration and setup procedures. The Cisco Unified CM

documentation provides detailed instructions for these procedures.

To list supported features for all phones or for a particular phone model on your Cisco Unified

Communications Manager, you can generate a Unified CM Phone Feature List report on Cisco Unified

Reporting.

For suggestions about how to provide users with information about features, and what information to

provide, see Appendix A, “Providing Information to Users Via a Website.”

For information about setting up phones in non-English environments, see Appendix C, “Technical

Specifications.”

This chapter includes following topics:

•

Join and Direct Transfer Policy, page 5-16

Modifying Phone Button Templates, page 5-18

Configuring Softkey Templates, page 5-20

Setting Up Services, page 5-21

Adding Users to Cisco Unified Communications Manager, page 5-22

Managing the User Options Web Pages, page 5-23

Telephony Features Available for the Cisco Unified IP Phone

After you add Cisco Unified IP Phones to Cisco Unified Communications Manager, you can add

functionality to the phones. Table 5-1 includes a list of supported telephony features, many of which you

can configure using Cisco Unified Communications Manager Administration. The Reference column

lists Cisco Unified Communications Manager and other documentation that contains configuration

procedures and related information.

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Chapter

Telephony Features Available for the Cisco Unified IP Phone

For information about using most of these features on the phone, refer to Cisco Unified IP Phone 8941

and 8945 User Guide for Cisco Unified Communications Manager 8.5.

Note

Cisco Unified Communications Manager Administration also provides several service parameters that

you can use to configure various telephony functions. For more information on accessing and

configuring service parameters, refer to Cisco Unified Communications Manager Administration Guide.



For more information on the functions of a service, select the name of the parameter or the question mark

help button in the Service Parameter Configuration window.

Table 5-1

Telephony Features for the Cisco Unified IP Phone

Feature

Description

Configuration Reference

Abbreviated dialing

Allows users to speed dial a phone number by

entering an assigned index code (1-99) on the

phone keypad.

For more information, see the following:

•

Cisco Unified Communications Manager

Administration Guide, Cisco Unified IP

Note

You can use Abbreviated Dialing while

on-hook or off-hook.

•

Cisco Unified Communications Manager

System Guide, Cisco Unified IP Phone.

Users assign index codes from the User Options

web pages.

Agent Greeting

Allows an agent to create and update a prerecorded For more information, see the following:

greeting that plays at the beginning of a call, such

•

Cisco Unified Communications Manager

Features and Services Guide, Barge and

Privacy.

as a customer call, before the agent begins the

conversation with the caller. The agent can

prerecord a single greeting or multiple ones as

needed.

•

Cisco Unified Communications Manager

System Guide, Cisco Unified IP Phone.

When a customer calls, both the agent and the

customer hear the prerecorded greeting. The agent

can remain on mute until the greeting ends or

answer the call over the greeting.

All codecs supported for the phone are supported

for Agent Greeting calls.

To enable Agent Greeting in the Cisco Unified CM

Administration application, choose Device >

Phone, locate the IP Phone that you want to

configure. Scroll to the Device Information Layout

pane and set Built In Bridge to On or Default.

If Built In Bridge is set to Default, in the

Cisco Unified CM Administration application,

choose System > Service Parameter and select

the appropriate Server and Service. Scroll to the

Clusterwide Parameters (Device - Phone) pane and

set Builtin Bridge Enable to On.

Any Call Pickup

Allows users to pick up a call on any line in their For more information, see the Cisco Unified

call pickup group, regardless of how the call was Communications Manager Features and

routed to the phone.

Services Guide, “Call Pickup Configuration.”

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Chapter

Telephony Features Available for the Cisco Unified IP Phone

Table 5-1

Telephony Features for the Cisco Unified IP Phone (continued)

Feature

Description

Configuration Reference

Audible Message

Waiting Indicator

(AMWI)

A stutter tone from the handset, headset, or

speakerphone indicates that a user has one or more Communications Manager System Guide,

new voice messages on a line. Cisco Unified IP Phone.

For more information, see the Cisco Unified

Note The stutter tone is line-specific. You hear it

only when using the line with the waiting

messages.

Auto Answer

Connects incoming calls automatically after a ring For more information, see the Cisco Unified

or two.

Communications Manager Administration

Guide, Directory Number Configuration.

Auto Answer works with either the speakerphone

or the headset.

Automatic Port

Synchronization

When the Cisco Unified CM administrator uses the To configure the parameter in the Cisco

Remote Port Configuration feature to set the speed Unified CM Administration application,

and duplex function of an IP phone remotely, loss choose Device > Phone, select the appropriate

of packets can occur if one port is slower than the IP phones, and scroll to the Product Specific

other.

Configuration Layout pane.

The Automatic Port Synchronization feature

To configure the setting on multiple phones

synchronizes the ports to the lowest speed among simultaneously, enable Automatic Port

the two ports, which eliminates packet loss. When Synchronization in either the Enterprise Phone

automatic port synchronization is enabled, it is

recommended that both ports be configured for

autonegotiate. If one port is enabled for

Configuration (System > Enterprise Phone

Configuration) or the Common Phone Profile

Configuration (Device > Device Settings >

autonegotiate and the other is at a fixed speed, the Common Phone Profile).

phone synchronizes to the fixed port speed.

Note

If both the ports are configured for fixed

speed, the Automatic Port Synchronization

feature is ineffective.

The Remote Port Configuration and

Automatic Port Synchronization features

are compatible only with IEEE 802.3AF

Power of Ethernet (PoE) switches.

Switches that support only Cisco Inline

Power are not compatible. Enabling this

feature on phones that are connected to

these types of switches could result in loss

of connectivity to Cisco Unified CM, if the

phone is powered by PoE.

Auto-Pickup

Allows a user to use one-touch pickup

functionality for call pickup features.

For more information, see the Cisco Unified

Communications Manager Features and

Services Guide, Call Pickup.

Block External to

External Transfer

Prevents users from transferring an external call to For more information, see the Cisco Unified

another external number.

Communications Manager Features and

Services Guide, External Call Transfer

Restrictions.

Busy Lamp Field

(BLF)

Allows a user to monitor the call state of a

directory number associated with a speed-dial

button on the phone.

For more information, go to the Cisco Unified

Communications Manager Features and

Services Guide, Presence.

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Chapter

Telephony Features Available for the Cisco Unified IP Phone

Table 5-1

Telephony Features for the Cisco Unified IP Phone (continued)

Description Configuration Reference

Feature

Busy Lamp Field

(BLF) Pickup

Provides enhancements to BLF speed dial. Allows For more information, see the Cisco Unified

you to configure a Directory Number (DN) that a Communications Manager Features and

user can monitor for incoming calls. When the DN Services Guide, Call Pickup.

receives an incoming call, the system alerts the

monitoring user, who can then pick up the call.

Call Back

Provides users with an audio and visual alert on the For more information, see the following:

phone when a busy or unavailable party becomes

•

Cisco Unified Communications Manager

available.

System Guide, Cisco Unified IP Phone.

•

Cisco Unified Communications Manager

Features and Services Guide, Cisco Call

Back.

Call Display

Restrictions

Determines the information that will display for

calling or connected lines, depending on the parties

who are involved in the call.

For more information, refer to:

•

Cisco Unified Communications Manager

Administration Guide, Cisco Unified IP

Cisco Unified Communications Manager

System Guide, Understanding Route

Plans.

Cisco Unified Communications Manager

Features and Services Guide, Call Display

Restrictions.

Call Forward

Allows users to redirect incoming calls to another For more information, see the following:

number. Call forward options include Call Forward

All, Call Forward Busy, Call Forward No Answer,

and Call Forward No Coverage.

•

Cisco Unified Communications Manager

Administration Guide, Directory Number

“Specifying Options that Appear on the

•

Cisco Unified Communications Manager

System Guide, Cisco Unified IP Phone.

User Options Web Pages” section on

page 5-24

Call Forward All Loop Detects and prevents Call Forward All loops.

For more information, see the Cisco Unified

Breakout

When a Call Forward All loop is detected, the Call Communications Manager System Guide,

Forward All configuration is ignored and the call Cisco Unified IP Phone.

rings through.

Call Forward All Loop Prevents a user from configuring a Call Forward

For more information, see the Cisco Unified

Prevention

All destination directly on the phone that creates a Communications Manager System Guide,

Call Forward All loop or that creates a Call

Forward All chain with more hops than the existing

Forward Maximum Hop Count service parameter

allows.

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Chapter

Telephony Features Available for the Cisco Unified IP Phone

Table 5-1

Telephony Features for the Cisco Unified IP Phone (continued)

Feature

Description

Configuration Reference

Call Forward

Allows you to specify information that appears on For more information, see the following:

Configurable Display a phone when a call is forwarded. This information

can include the caller name, caller number,

•

Cisco Unified Communications Manager

Administration Guide, Directory Number

Understanding Directory Numbers.

redirected number, and original dialed number.

Cisco Unified Communications Manager

System Guide, Cisco Unified IP Phone.

Call Forward

Destination Override

Allows you to override Call Forward All (CFA) in For more information, see the Cisco Unified

cases where the CFA target places a call to the CFA Communications Manager System Guide,

initiator. This feature allows the CFA target to

reach the CFA initiator for important calls. The

override works whether the CFA target phone

number is internal or external.

Call Park

Allows users to park (temporarily store) a call and For more information, see the Cisco Unified

then retrieve the call by using another phone in the Communications Manager Features and

Cisco Unified Communications Manager system. Services Guide, Call Park and Directed Call

Park.

Call Pickup

Allows users to redirect a call that is ringing on

another phone within their pickup group to their

phone.

For more information, see the Cisco Unified

Communications Manager Features and

Services Guide, Call Pickup.

You can configure an audio and/or visual alert for

the primary line on the phone. This alert notifies

the users that a call is ringing in their pickup group.

Call Recording

Allows a supervisor to record an active call. The

user might hear a recording audible alert tone

during a call when it is being recorded.

For more information, see the Cisco Unified

Communications Manager Features and

Services Guide, Monitoring and Recording.

When a call is secured, the security status of the

call is displayed as a lock icon on Cisco Unified IP

Phones. The connected parties might also hear an

audible alert tone that indicates the call is secured

and is being recorded.

Note

When an active call is being monitored or

recorded, you can receive or place

intercom calls; however, if you place an

intercom call, the active call will be put on

hold, which causes the recording session to

terminate and the monitoring session to

suspend. To resume the monitoring

session, the party whose call is being

monitored must resume the call.

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Chapter

Telephony Features Available for the Cisco Unified IP Phone

Table 5-1

Telephony Features for the Cisco Unified IP Phone (continued)

Description Configuration Reference

Feature

Call Waiting

Indicates (and allows users to answer) an incoming For more information, refer to:

call that rings while on another call. Incoming call

information appears on the phone display.

•

Cisco Unified Communications Manager

System Guide, Understanding Directory

Numbers.

The Cisco Unified IP phones 8941 and 8945

support three calls per line. Cisco Unified CM sets

the Maximum Number of Calls (MNC) per line to

3 and Busy Trigger (BT) per line to 2 which is

configurable. When there is no call on the line, the

user can make or receive a new call. When there is

one call on the line, the user can make a

consultation call (Transfer or Conference) and

receive another call. When there are two calls on

the line, then the user can make only a consultation

call.

Caller ID

Caller identification such as a phone number,

name, or other descriptive text appear on the phone

display.

For more information, refer to:

•

Cisco Unified Communications Manager

Administration Guide, Cisco Unified IP

Cisco Unified Communications Manager

System Guide, Understanding Route

Plans.

Cisco Unified Communications Manager

Features and Services Guide, Call Display

Restrictions.

Cisco Unified Communications Manager

Administration Guide, Directory Number

Caller ID Blocking

Allows a user to block their phone number or

e-mail address from phones that have caller

identification enabled.

For more information, refer to:

•

Cisco Unified Communications Manager

System Guide, Understanding Route

Plans.

•

Cisco Unified Communications Manager

Administration Guide, Directory Number

cBarge

Allows a user to join a non-private call on a shared For more information, refer to:

phone line. cBarge adds a user to a call and

•

Cisco Unified Communications Manager

converts it into a conference, allowing the user and

other parties to access conference features

Administration Guide, Cisco Unified IP

Forced Authorization Codes.

•

Cisco Unified Communications Manager

System Guide, Cisco Unified IP Phone.

Cisco Unified Communications Manager

Features and Services Guide, Barge and

Privacy.

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Chapter

Telephony Features Available for the Cisco Unified IP Phone

Table 5-1

Telephony Features for the Cisco Unified IP Phone (continued)

Feature

Description

Configuration Reference

Cisco Extension

Mobility

Allows users to temporarily access their Cisco

Unified IP Phone configuration such as line

For more information, go to the "Cisco

Extension Mobility" chapter in the Cisco

appearances, services, and speed dials from shared Unified Communications Manager Features

Cisco Unified IP Phone by logging into the Cisco and Services Guide.

Extension Mobility service on that phone when

they log into the Cisco Extension Mobility service

on that phone.

Cisco Extension Mobility can be useful if users

work from a variety of locations within your

company or if they share a workspace with

coworkers.

Cisco Extension

Enables a user configured in one cluster to log into For more information, see the Cisco Unified

Mobility Cross Cluster a Cisco Unified IP Phone in another cluster.

Communications Manager Features and

Services Guide, Cisco Extension Mobility

Cross Cluster.

Users from a home cluster log into a Cisco Unified

IP Phone at a visiting cluster.

Note

Configure Cisco Extension Mobility on

Cisco Unified IP Phones before you

configure EMCC.

Cisco Web Dialer

Allows users to make calls from web and desktop For more information, see the Cisco Unified

applications.

Communications Manager Features and

Services Guide, Cisco Web Dialer.

Client Matter Codes

(CMC)

Enables a user to specify that a call relates to a

specific client matter.

For more information, see the Cisco

Unified Communications Manager Features

and Services Guide, Client Matter Codes and

(SCCP phones only)

Conference

•

Allows a user to talk simultaneously with

multiple parties by calling each participant

individually. Conference features include

Conference and Meet-Me.

The service parameter, Advance Adhoc

Conference, (disabled by default in Cisco

Unified CM Administration) allows you to

enable these features.

Allows a non-initiator in a standard (ad hoc) For information on conferences, see the

conference to add or remove participants; also Cisco Unified Communications Manager

allows any conference participant to join

together two standard conferences on the same

line.

System Guide, Conference Bridges.

For more information, see the Cisco Unified

Communications Manager System Guide,

Note

Be sure to inform your users whether

these features are activated.

CTI Applications

Direct Transfer

A computer telephony integration (CTI) route

point can designate a virtual device to receive

multiple, simultaneous calls for

For more information, see the Cisco Unified

Communications Manager Administration

Guide, CTI Route Point Configuration.

application-controlled redirection.

Allows users to connect two calls to each other

(without remaining on the line).

For more information, see the Cisco Unified

Communications Manager System Guide,

Button Template for Personal Address Book or

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Chapter

Telephony Features Available for the Cisco Unified IP Phone

Table 5-1

Telephony Features for the Cisco Unified IP Phone (continued)

Feature

Description

Configuration Reference

Directed Call Park

Allows a user to transfer an active call to an

available directed call park number that the user

dials or speed dials.

For more information, see the Cisco Unified

Communications Manager Features and

Services Guide, Call Park and Directed Call

Park.

A Call Park BLF button indicates whether a

directed call park number is occupied and provides

speed-dial access to the directed call park number.

Note

If you implement Directed Call Park, avoid

configuring the Park softkey. This prevents

users from confusing the two Call Park

features.

Directed Call Pickup

Distinctive Ring

Allows a user to answer a call that is ringing on a For more information, see the Cisco Unified

particular directory number.

Communications Manager Features and

Services Guide, Call Pickup.

Users can customize how their phone indicates an For more information, see the Cisco Unified

incoming call and a new voice mail message.

Communications Manager Features and

Services Guide, Call Pickup.

Immediate Divert

Allows a user to transfer a ringing, connected, or For more information, see the Cisco

held call directly to a voice-messaging system. Unified Communications Manager Features

When a call is diverted, the line becomes available and Services Guide, Immediate Divert.

to make or receive new calls.

Do Not Disturb (DND) When DND is turned on, either no audible rings

occur during the ringing-in state of a call, or no

For more information, see the Cisco Unified

Communications Manager Features and

Services Guide, Do Not Disturb.

audible or visual notifications of any type occur.

You can configure the phone to have a

phone-button template with DND as one of the

selected features.

The following DND-related parameters are

configurable in Cisco Unified Communications

Manager Administration:

•

Do Not Disturb—This check box allows you to

enable DND on a per-phone basis. Use Cisco

Unified Communications Manager

Administration > Device > Phone > Phone

Configuration.

•

DND Incoming Call Alert—Choose the type

of alert to play, if any, on a phone for incoming

calls when DND is active. This parameter is

located on both the Common Phone Profile

window and the Phone configuration window

(Phone Configuration window value takes

precedence).

•

BLF Status Depicts DND—Enables DND

status to override busy/idle state.

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Chapter

Telephony Features Available for the Cisco Unified IP Phone

Table 5-1

Telephony Features for the Cisco Unified IP Phone (continued)

Feature

Description

Configuration Reference

Fast Dial Service

Allows a user to enter a Fast Dial code to place a For more information, see Modifying a Phone

call. Fast Dial codes can be assigned to phone

numbers or Personal Address Book entries. (See

“Services” in this table.)

Speed Dials, page 5-18.

Forced Authorization Controls the types of calls that certain users can

For more information, see the Cisco

Unified Communications Manager Features

and Services Guide, Client Matter Codes and

Forced Authorization Codes.

Codes (FAC)

place.

(SCCP phones only)

Group Call Pickup

Hold Reversion

Allows a user to answer a call that is ringing on a For more information, see the Cisco Unified

directory number in another group.

Communications Manager Features and

Services Guide, Call Pickup.

Limits the amount of time that a call can be on hold For more information about configuring this

before reverting back to the phone that put the call feature, see the Cisco Unified Communications

on hold and alerting the user.

Manager Features and Services Guide, Hold

Reversion.

Reverting calls are distinguished from incoming

calls by a single ring (or beep, depending on the

new call indicator setting for the line). This

notification repeats at intervals if not resumed.

A call that triggers Hold Reversion also displays an

animated icon in the call bubble.

You can configure call focus priority to favor

incoming or reverting calls.

Hold Status

Enables phones with a shared line to distinguish

between the local and remote lines that placed a

call on hold.

No configuration is required.

Hold/Resume

Allows the user to move a connected call from an

active state to a held state.

•

Requires no configuration, unless you

want to use music on hold. See

“Music-on-Hold” in this table for

information.

•

See “Hold Reversion” in this table.

Hunt Group

Provides load sharing for calls to a main directory For more information, see the following:

number. A hunt group contains a series of directory

•

Cisco Communications Manager

Administration Guide, Hunt Group

numbers that can answer the incoming calls. When

the first directory number in the hunt group is busy,

the system hunts in a predetermined sequence for

the next available directory number in the group

and directs the call to that phone.

•

Cisco Unified Communications Manager

System Guide, Understanding Route

Plans.

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Chapter

Telephony Features Available for the Cisco Unified IP Phone

Table 5-1

Telephony Features for the Cisco Unified IP Phone (continued)

Feature

Description

Configuration Reference

Intercom

Allows users to place and receive intercom calls

using programmable phone buttons. You can

configure intercom line buttons to:

For more information, see the Cisco Unified

Communications Manager Feature and

Services Guide, Intercom.

•

Directly dial a specific intercom extension.

Initiate an intercom call and then prompt the

user to enter a valid intercom number.

Note

If your user logs into the same phone on a

daily basis using their Cisco Extension

Mobility profile, assign the phone button

template that contains intercom

information to their profile, and assign the

phone as the default intercom device for

the intercom line.

Join Across Lines

Allows users to combine calls that are on multiple Some JTAPI/TAPI applications are not

phone lines to create a conference call.

compatible with the Join and Direct Transfer

feature implementation on the Cisco Unified

IP Phone 8941 and 8945 and you may need to

configure the Join and Direct Transfer Policy

to disable join and direct transfer on the same

line or possibly across lines. For more

information, see the “Join and Direct Transfer

For more information, see the Cisco Unified

Communications Manager System Guide,

Join

Allows users to combine two calls that are on one Some JTAPI/TAPI applications are not

line to create a conference call and remain on

the call.

compatible with the Join and Direct Transfer

feature implementation on the Cisco Unified

IP Phone 8941 and 8945 and you may need to

configure the Join and Direct Transfer Policy

to disable join and direct transfer on the same

line or possibly across lines. For more

information, see the “Join and Direct Transfer

For more information:

•

Refer to Cisco Unified Communications

Manager System Guide, Cisco Unified IP

Phone”

•

Cisco Unified IP Phone 8941 and 8945

User Guide, “Basic Call Handling”

chapter, “Making Conference Calls”

section

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Chapter

Telephony Features Available for the Cisco Unified IP Phone

Table 5-1

Telephony Features for the Cisco Unified IP Phone (continued)

Feature

Description

Configuration Reference

Log Out of Hunt Group Allows users to log out of a hunt group and

temporarily block calls from ringing their phone

when they are not available to take calls. Logging

out of hunt groups does not prevent non-hunt group

calls from ringing their phone.

For more information:

•

See the “Configuring Softkey Templates”

section on page 5-20.

•

Cisco Unified Communications Manager

System Guide, Understanding Route

Plans.

Malicious Caller

Allows users to notify the system administrator

For more information refer to:

Identification (MCID) about suspicious calls that are received.

•

Cisco Unified Communications Manager

System Guide, Cisco Unified IP Phone”

•

Cisco Unified Communications Manager

Features and Services Guide, Malicious

Call Identification.

Meet-Me Conference

Message Waiting

Allows a user to host a Meet-Me conference in

which other participants call a predetermined

number at a scheduled time.

For more information, see the Cisco Unified

Communications Manager Administration

Guide, Meet-Me Number/Pattern

Defines directory numbers for message-waiting on For more information, see the following:

and message-waiting off indicator. A directly

connected voice-messaging system uses the

specified directory number to set or to clear a

message-waiting indication for a particular Cisco

Unified IP Phone.

•

Cisco Unified Communications Manager

Administration Guide, Message Waiting

Cisco Unified Communications Manager.

•

Cisco Unified Communications Manager

System Guide, V o ice Mail Connectivity to

Message Waiting

Indicator

A light on the handset that indicates that a user has For more information refer to:

one or more new voice messages.

•

Cisco Unified Communications Manager

Administration Guide, Message Waiting

Cisco Unified Communications Manager.

•

Cisco Unified Communications Manager

System Guide, V o ice Mail Connectivity to

Mobile Connect

Enables users to manage business calls using a

For more information, see the Cisco Unified

single phone number and pick up in-progress calls Communications Manager Features and

on the desk phone and a remote device such as a

mobile phone. Users can restrict the group of

callers according to phone number and time of day.

Services Guide, Cisco Unified Mobility.

Mobile Voice Access

Extends Mobile Connect capabilities by allowing For more information, see the Cisco Unified

users to access an interactive voice response (IVR) Communications Manager Features and

system to originate a call from a remote device

such as a cellular phone.

Services Guide, Cisco Unified Mobility.

Music On Hold

Mute

Plays music while callers are on hold.

For more information, see the Cisco Unified

Communications Manager Features and

Services Guide, Music On Hold.

Mutes the microphone from the handset or headset. Requires no configuration.

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Chapter

Telephony Features Available for the Cisco Unified IP Phone

Table 5-1

Telephony Features for the Cisco Unified IP Phone (continued)

Description Configuration Reference

Feature

Onhook Pre Dialing

Allows a user to dial a number without going off For more information, refer to the Cisco

hook. The user can then either pick up the handset Unified IP Phone 8941 and 8945 User Guide,

or press the Dial softkey.

“Basic Call Handling.”

Other Group Pickup

Plus Dialing

Allows a user to answer a call ringing on a phone For more information, see the Cisco Unified

in another group that is associated with the user's Communications Manager Features and

group.

Services Guide, Call Pickup.

Allows the user to dial E.164 numbers prefixed

with a “+” sign.

To dial the + sign, the user needs to press and hold

the “*” key for at least 1 second. This applies to

dialing the first digit for an on-hook (including edit

mode) or off-hook call.

Privacy

Prevents users who share a line from adding

themselves to a call and from viewing information

on their phone display about the call of the other

user.

For more information, see the following:

•

Cisco Unified Communications Manager

Administration Guide, Cisco Unified IP

•

Cisco Unified Communications Manager

System Guide, Cisco Unified IP Phone.

Cisco Unified Communications Manager

Features and Services Guide Barge and

Privacy.

Private Line

The Cisco Unified Communications Manager

For more information, see the Cisco Unified

Automated Ringdown administrator can configure a phone number that Communications Manager Administration

(PLAR)

the Cisco Unified IP Phone dials as soon as the

handset goes off hook. This can be useful for

phones that are designated for calling emergency

or “hotline” numbers.

Guide, Directory Number Configuration.

Programmable Feature The administrator can assign features, such as New For more information, refer to:

Buttons

Call, Call Back, and Forward All, etc. to line

buttons.

•

Cisco Unified Communications Manager

System Guide, Cisco Unified IP Phone.

•

Cisco Unified Communications Manager

Administration Guide, Phone Button

Template Configuration.

Quality Reporting Tool Allows users to submit information about problem For more information refer to:

(QRT)

phone calls by pressing a button. QRT can be

configured for either of two user modes, depending

upon the amount of user interaction desired with

QRT.

•

Cisco Unified Communications Manager

System Guide, Cisco Unified IP Phone.

•

Cisco Unified Communications Manager

Features and Services Guide, Quality

Report Tool.

Redial

Allows users to call the most recently dialed phone Requires no configuration.

number by pressing a button or the Redial button.

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Chapter

Telephony Features Available for the Cisco Unified IP Phone

Table 5-1

Telephony Features for the Cisco Unified IP Phone (continued)

Description Configuration Reference

Feature

Reroute Direct Calls to Reroutes a direct call to users’ mobile phone to the For more information, see the Cisco Unified

Remote Destination to enterprise number (desk phone). For an incoming Communications Manager Features and

Enterprise Number

call to remote destination (mobile phone), only

remote destination rings; desk phone does not ring.

When the call is answered on their mobile phone,

the desk phone displays a Remote In Use message.

During these calls, users can make use of various

features of their mobile phone.

Services Guide, Cisco Unified Mobility.

Remote Port

Configuration

Allows the administrator to configure the speed

and duplex function of the phone Ethernet ports

remotely by using Cisco Unified CM

To configure the parameter in the Cisco

Unified CM Administration application,

choose Device > Phone, select the appropriate

Administration. This enhances the performance for IP phone, and scroll to the Product Specific

large deployments with specific port settings.

Configuration Layout pane (Switch Port

Remote Configuration or PC Port Remote

Configuration).

Note

If the ports are configured for Remote Port

Configuration in Cisco Unified CM, the

data cannot be changed on the phone.

To configure the setting on multiple phones

simultaneously, configure the remote

configuration in either Enterprise Phone

Configuration (System > Enterprise Phone

Configuration) or Common Phone Profile

Configuration (Device > Device Settings >

Common Phone Profile. 

(Switch Port Remote Configuration or PC Port

Remote Configuration)

Ring Tone Setting

Secure Conference

Identifies ring type used for a line when a phone

has another active call.

For more information, see the following:

•

Cisco Unified Communications Manager

Administration Guide, Directory Number

“Creating Custom Phone Rings” section

•

on page 6-2.

•

Allows secure phones to place audio

conference calls using a secured conference

bridge.

For more information about security, see the

“Overview of Supported Security Features”

section on page 1-11.

As new participants are added by using

Confrn, Join, cBarge, Barge softkeys or

MeetMe conferencing, the secure call icon

displays as long as all participants use secure

phones.

For additional information, see the following:

•

Cisco Unified Communications Manager

System Guide, “Conference Bridges.”

•

Cisco Unified Communications Manager

Administration Guide, “Conference

Bridge Configuration”.

•

The Conference List displays the security level

of each conference participant. Initiators can

remove non-secure participants from the

Conference List. (Non-initiators can add or

remove conference participants if the

Advanced Adhoc Conference Enabled

parameter is set.)

•

Cisco Unified Communications Manager

Security Guide.

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Chapter

Telephony Features Available for the Cisco Unified IP Phone

Table 5-1

Telephony Features for the Cisco Unified IP Phone (continued)

Feature

Description

Configuration Reference

For more information, see the following:

Services URL button

Allows users to access services from a

programmable button rather than by using the

Services menu on a phone.

•

Cisco Unified Communications Manager

Administration Guide, Cisco Unified IP

•

Cisco Unified Communications Manager

System Guide, Cisco Unified IP Phone

Services.

Services

Allows you to use the Cisco Unified IP Phone

Services Configuration menu in Cisco

Unified Communications Manager Administration

to define and maintain the list of phone services to

which users can subscribe.

For more information refer to:

•

Cisco Unified Communications Manager

Administration Guide, Cisco Unified IP

•

Cisco Unified Communications Manager

System Guide, Cisco Unified IP Phone

Services.

Shared Line

Allows a user to have multiple phones that share

For more information, see the Cisco Unified

the same phone number or allows a user to share a Communications Manager System Guide,

phone number with a coworker. Understanding Directory Numbers.

Monitoring and

Recording

Allows a supervisor to silently monitor an active For more information, see the Cisco Unified

call. The supervisor cannot be heard by either party Communications Manager Features and

on the call. The user might hear a monitoring

audible alert tone during a call when it is being

monitored.

Services Guide, Monitoring and Recording.

When a call is secured, the security status of the

call is displayed as a lock icon on Cisco Unified IP

Phones. The connected parties might also hear an

audible alert tone that indicates the call is secured

and is being monitored.

Note

When an active call is being monitored or

recorded, you can receive or place

intercom calls; however, if you place an

intercom call, the active call will be put on

hold, which causes the recording session to

terminate and the monitoring session to

suspend. To resume the monitoring

session, the party whose call is being

monitored must resume the call.

Speed-Dialing

Dials a specified number that has been previously For more information, see the following:

stored.

•

Cisco Unified Communications Manager

Administration Guide, Cisco Unified IP

•

Cisco Unified Communications Manager

System Guide, Cisco Unified IP Phone.

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Chapter

Telephony Features Available for the Cisco Unified IP Phone

Table 5-1

Telephony Features for the Cisco Unified IP Phone (continued)

Description Configuration Reference

Feature

Time-of-Day Routing Restricts access to specified telephony features by For more information refer to:

time period.

•

Cisco Unified Communications Manager

Administration Guide, Time Period

•

Cisco Unified Communications Manager

System Guide, Time-of-Day Routing.

Time Zone Update

Transfer

Updates the Cisco Unified IP Phone with time zone For more information, see the Cisco Unified

changes.

Communications Manager Administration

Guide, Date/Time Group Configuration.

Allows users to redirect connected calls from their Some JTAPI/TAPI applications are not

phones to another number.

compatible with the Join and Direct Transfer

feature implementation on the Cisco Unified

IP Phone 8941 and 8945 and you may need to

configure the Join and Direct Transfer Policy

to disable join and direct transfer on the same

line or possibly across lines. For more

information, see the “Join and Direct Transfer

Transfer - Direct

Transfer

Transfer—The first invocation of Transfer will

always initiate a new call by using the same

directory number, after putting the active call on

hold.

Some JTAPI/TAPI applications are not

compatible with the Join and Direct Transfer

feature implementation on the Cisco Unified

IP Phone 8941 and 8945 and you may need to

configure the Join and Direct Transfer Policy

to disable join and direct transfer on the same

line or possibly across lines. For more

information, see the “Join and Direct Transfer