Cisco Systems IP Phone 86 User Manual

Feature Overview, page 1-10

What Features are Supported on the Cisco Unified

IP Phone 7962G and 7942G?

Cisco Unified IP Phones function much like a digital business phone, allowing you to place and receive

phone calls. In addition to traditional telephony features, the Cisco Unified IP Phones include features

that enable you to administer and monitor the phone as a network device.

This section includes the following topics:

•

Configuring Telephony Features, page 1-10

Configuring Network Parameters Using the Cisco Unified IP Phones, page 1-11

Providing Users with Feature Information, page 1-11

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Chapter 1 An Overview of the Cisco Unified IP Phones

What Features are Supported on the Cisco Unified IP Phone 7962G and 7942G?

Feature Overview

Cisco Unified IP Phones provide traditional telephony functionality, such as call forward, call transfer,

redial, speed dial, conference call, and voice message system access. Cisco Unified IP Phones also

provide a variety of other features. For an overview of the telephony features that the

Cisco Unified IP Phones support and for tips on configuring them, see Telephony Features Available for

the Cisco Unified IP Phone, page 5-1.

With other network devices, you must configure Cisco Unified IP Phones to prepare them to access

Cisco Unified Communications Manager and the rest of the IP network. By using DHCP, you have fewer

settings to configure on a phone, but if your network requires it, you can manually configure an IP

address, TFTP server, subnet information, and so on. For instructions on configuring the network

settings on the Cisco Unified IP Phones, see Configuring Settings on the Cisco Unified IP Phones.

Cisco Unified IP Phones can interact with other services and devices on your IP network to provide

enhanced functionality. For example, you can integrate the Cisco Unified IP Phones with the corporate

Lightweight Directory Access Protocol 3 (LDAP3) standard directory to enable users to search for

coworker contact information directly from their IP Phones. You can also use XML to enable users to

access information such as weather, stocks, quote of the day, and other web-based information. For

information about configuring such services, see Configuring Corporate Directories, page 5-24 and

Setting Up Services, page 5-28.

Finally, because the Cisco Unified IP Phones are network devices, you can obtain detailed status

information from it directly. This information can assist you with troubleshooting many problems users

might encounter when using their Cisco Unified IP Phones. See Viewing Model Information, Status, and

Statistics on the Cisco Unified IP Phones for more information.

Related Topics

•

Configuring Settings on the Cisco Unified IP Phones, page 4-1

Configuring Features, Templates, Services, and Users, page 5-1

Troubleshooting and Maintenance, page 9-1

Configuring Telephony Features

You can modify additional settings for the Cisco Unified IP Phones from Cisco Unified

Communications Manager Administration. Use this web-based application to set up phone registration

criteria and calling search spaces, to configure corporate directories and services, and to modify phone

button templates, among other tasks. See Telephony Features Available for the Cisco Unified IP Phone,

page 5-1 and the Cisco Unified Communications Manager documentation for additional information.

For more information about Cisco Unified Communications Manager Administration, see

Cisco Unified Communications Manager documentation, including Cisco Unified Communications

Manager Administration Guide. You can also use the context-sensitive help available within the

application for guidance.

You can access Cisco Unified Communications Manager documentation at this location:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html

You can access Cisco Unified Communications Manager Business Edition documentation at this

location:

http://www.cisco.com/en/US/products/ps7273/tsd_products_support_series_home.html

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Chapter 1 An Overview of the Cisco Unified IP Phones

Understanding Security Features for Cisco Unified IP Phones

•

Configuring Network Parameters Using the Cisco Unified IP Phones

You can configure parameters such as DHCP, TFTP, and IP settings on the phone itself. You can also

obtain statistics about a current call or firmware versions on the phone.

For more information about configuring features and viewing statistics from the phone, see Configuring

Settings on the Cisco Unified IP Phones and Viewing Model Information, Status, and Statistics on the

http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html

Providing Users with Feature Information

If you are a system administrator, you are likely the primary source of information for Cisco Unified IP

Phone users in your network or company. To ensure that you distribute the most current feature and

procedural information, familiarize yourself with Cisco Unified IP Phone documentation. Make sure to

visit the Cisco Unified IP Phone web site:

From this site, you can view various user guides.

In addition to providing documentation, it is important to inform users of available Cisco Unified IP

Phone features—including those specific to your company or network—and of how to access and

customize those features, if appropriate.

For a summary of some of the key information that phone users need their system administrators to

provide, see Appendix A, Providing Information to Users Via a Website.

Understanding Security Features for Cisco Unified IP Phones

Implementing security in the Cisco Unified Communications Manager system prevents identity theft of

the phone and Cisco Unified Communications Manager server, prevents data tampering, and prevents

call signaling and media stream tampering.

To alleviate these threats, the Cisco IP telephony network establishes and maintains authenticated and

encrypted communication streams between a phone and the server, digitally signs files before they are

transferred to a phone, and encrypts media streams and call signaling between Cisco Unified IP Phones.

The Cisco Unified IP Phone 7962G and 7942G use the Phone security profile, which defines whether

the device is nonsecure, authenticated, or encrypted. For information on applying the security profile to

the phone, see Cisco Unified Communications Manager Security Guide.

If you configure security-related settings in Cisco Unified Communications Manager Administration,

the phone configuration file contains sensitive information. To ensure the privacy of a configuration file,

you must configure it for encryption. For detailed information, see Configuring Encrypted Phone

Configuration Files in Cisco Unified Communications Manager Security Guide.

Table 1-3 shows where you can find additional information about security in this and other documents.

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Chapter 1 An Overview of the Cisco Unified IP Phones

Understanding Security Features for Cisco Unified IP Phones

Table 1-3

Cisco Unified IP Phones and Cisco Unified Communications Manager Security

Topics

Topic

Reference

Detailed explanation of security, including set See Troubleshooting Guide for Cisco Unified

up, configuration, and troubleshooting

information for Cisco Unified Communications

Manager and Cisco Unified IP Phones

Communications Manager

Security features supported on the Cisco

Unified IP Phones

See Overview of Supported Security Features,

page 1-13

Restrictions regarding security features

Viewing a security profile name

See Security Restrictions, page 1-21

See Understanding Security Profiles, page 1-15

Identifying phone calls for which security is

implemented

See Identifying Authenticated, Encrypted, and

Protected Phone Calls, page 1-15

TLS connection

See these sections:

•

What Networking Protocols are Used?, page 1-5

Adding Phones to the Cisco Unified

Communications Manager Database, page 2-8

Security and the phone startup process

Security and phone configuration files

See Understanding the Phone Startup Process,

page 2-7

See Adding Phones to the Cisco Unified

Communications Manager Database, page 2-8

Changing the TFTP Server 1 or TFTP Server 2 See Table 4-2, in Network Configuration Menu,

option on the phone when security is

implemented.

page 4-5

Understanding security icons in the Unified

CM1 through Unified CM5 options in the

Device Configuration Menu on the phone

See Unified CM Configuration Menu, page 4-19

Items on the Security Configuration menu that See Security Configuration Menu, page 4-32

you access from the Device Configuration menu

on the phone

Items on the Security Configuration menu that See Security Configuration Menu, page 4-39

you access from the Settings menu on the phone

Unlocking the CTL and ITL files

Disabling access to a phone’s web pages

Deleting the CTL file from the phone

Resetting or restoring the phone

See Unlocking the CTL and ITL Files section on

page 4-41

See Disabling and Enabling Web Page Access,

page 7-3

See Resetting or Restoring the Cisco

Unified IP Phones, page 9-13

See Resetting or Restoring the Cisco

Unified IP Phones, page 9-13

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Chapter 1 An Overview of the Cisco Unified IP Phones

Understanding Security Features for Cisco Unified IP Phones

Table 1-3

Cisco Unified IP Phones and Cisco Unified Communications Manager Security

Topics (continued)

Topic

Reference

Cisco Extension Mobility HTTPS support

See What Networking Protocols are Used?, page 1-5

802.1X Authentication for Cisco Unified IP

Phones

See these sections:

•

Supporting 802.1X Authentication on Cisco

Unified IP Phones, page 1-19

•

Security Configuration Menu, page 4-32

Status Menu, page 8-2

Troubleshooting Cisco Unified IP Phone

Security, page 9-9

Overview of Supported Security Features

Table 1-4 provides an overview of the security features that the Cisco Unified IP Phones support. For

more information about these features and about Cisco Unified Communications Manager and

Cisco Unified IP Phone security, see Cisco Unified Communications Manager Security Guide.

For information about current security settings on a phone, choose Settings > Security Configuration

and choose Settings > Device Configuration > Security Configuration. For more information, see

Security Configuration Menu, page 4-32.

Note

Most security features are available only if a certificate trust list (CTL) is installed on the phone. For

more information about the CTL, see Configuring the Cisco CTL Client in Cisco Unified

Communications Manager Security Guide.

Table 1-4

Overview of Security Features

Feature

Description

Image authentication

Signed binary files (with the extension .sbn) prevent tampering with the firmware image

before it is loaded on a phone. Tampering with the image causes a phone to fail the

authentication process and reject the new image.

Customer-site certificate

installation

Each Cisco Unified IP Phone requires a unique certificate for device authentication. Phones

include a manufacturing installed certificate (MIC), but for additional security, you can

specify in Cisco Unified Communications Manager Administration that a certificate be

installed by using the Certificate Authority Proxy Function (CAPF). Alternatively, you can

install a Locally Significant Certificate (LSC) from the Security Configuration menu on the

phone. See Configuring Security on the Cisco Unified IP Phones, page 3-15 for more

information.

Device authentication

Occurs between the Cisco Unified Communications Manager server and the phone when each

entity accepts the certificate of the other entity. Determines whether a secure connection

between the phone and a Cisco Unified Communications Manager should occur, and if

necessary, creates a secure signaling path between the entities by using TLS protocol. Cisco

Unified Communications Manager will not register phones unless they can be authenticated

by the Cisco Unified Communications Manager.

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Chapter 1 An Overview of the Cisco Unified IP Phones

Understanding Security Features for Cisco Unified IP Phones

Table 1-4

Overview of Security Features (continued)

Feature

Description

File authentication

Validates digitally signed files that the phone downloads. The phone validates the signature to

make sure that file tampering did not occur after file creation. Files that fail authentication are

not written to Flash memory on the phone. The phone rejects such files without further

processing.

Signaling Authentication

Uses the TLS protocol to validate that no tampering has occurred to signaling packets during

transmission.

Manufacturing installed

certificate

Each Cisco Unified IP Phone contains a unique manufacturing installed certificate (MIC),

which is used for device authentication. The MIC is a permanent, unique proof of identity for

the phone, and allows Cisco Unified Communications Manager to authenticate the phone.

Secure SRST reference

After you configure an SRST reference for security and then reset the dependent devices in

Cisco Unified Communications Manager Administration, the TFTP server adds the SRST

certificate to the phone cnf.xml file and sends the file to the phone. A secure phone then uses

a TLS connection to interact with the SRST-enabled router.

Media encryption

Uses SRTP to ensure that the media streams between supported devices proves secure and that

only the intended device receives and reads the data. Includes creating a media master key pair

for the devices, delivering the keys to the devices, and securing the delivery of the keys while

the keys are in transport.

Signaling encryption

Ensures that all SCCP and SIP signaling messages that are sent between the device and the

Cisco Unified Communications Manager server are encrypted.

CAPF (Certificate Authority Implements parts of the certificate generation procedure that are too processing-intensive for

Proxy Function)

Security profiles

the phone, and interacts with the phone for key generation and certificate installation. The

CAPF can be configured to request certificates from customer-specified certificate authorities

on behalf of the phone, or it can be configured to generate certificates locally.

Defines whether the phone is nonsecure, authenticated, encrypted, or protected. See

Understanding Security Profiles, page 1-15 for more information.

Encrypted configuration

files

Lets you ensure the privacy of phone configuration files.

Optional disabling of the

You can prevent access to a phone’s web page, which displays a variety of operational

web server functionality for statistics for the phone.

a phone

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Chapter 1 An Overview of the Cisco Unified IP Phones

Understanding Security Features for Cisco Unified IP Phones

Table 1-4

Overview of Security Features (continued)

Description

Feature

Phone hardening

Additional security options, which you control from Cisco Unified Communications Manager

Administration:

•

Disabling PC port

Disabling Gratuitous ARP (GARP)

Disabling PC Voice VLAN access

Disabling access to the Setting menus, or providing restricted access that allows access to

the User Preferences menu and saving volume changes only

•

Disabling access to web pages for a phone

Note

You can view current settings for the PC Port Disabled, GARP Enabled, and Voice

VLAN enabled options by looking at the phone’s Security Configuration menu. For

more information, see Device Configuration Menu, page 4-18.

802.1X Authentication

The Cisco Unified IP Phone can use 802.1X authentication to request and gain access to the

network. See Supporting 802.1X Authentication on Cisco Unified IP Phones, page 1-19 for

more information.

Related Topics

•

Understanding Security Profiles, page 1-15

Identifying Authenticated, Encrypted, and Protected Phone Calls, page 1-15

Security Restrictions, page 1-21

Identifying Authenticated, Encrypted, and Protected Phone Calls, page 1-15

Understanding Security Profiles

All Cisco Unified IP Phones that support Cisco Unified Communications Manager use a security profile,

which defines whether the phone is nonsecure, authenticated, or encrypted. For information about

configuring the security profile and applying the profile to the phone, see Cisco Unified Communications

Manager Security Guide.

To view the phone security mode, look at the Security Mode setting in the Security Configuration menu.

For more information, see Security Configuration Menu, page 4-32.

Related Topics

•

Security Restrictions, page 1-21

Understanding Security Profiles, page 1-15

Identifying Authenticated, Encrypted, and Protected Phone Calls

When security is implemented for a phone, you can identify authenticated or encrypted phone calls by

icons on the screen on the phone. You can also determine if the connected phone is secure and protected

if a security tone plays at the beginning of the call.

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Understanding Security Features for Cisco Unified IP Phones

In an authenticated call, all devices participating in the establishment of the call are trusted devices, and

authenticated by Cisco Unified Communications Manager. When an in-progress call is authenticated,

the call progress icon to the right of the call duration timer in the phone LCD screen changes to this icon:

In an encrypted call, all devices participating in the establishment of the call are trusted devices, and

authenticated by Cisco Unified Communications Manager. In addition, call signaling and media streams

are encrypted. An encrypted call offers a high level of security, providing integrity and privacy to the

call. When an in-progress call is being encrypted, the call progress icon to the right of the call duration

timer in the phone LCD screen changes to this icon:

Note

If the call is routed through non-IP call legs, for example, PSTN, the call may be nonsecure even though

it is encrypted within the IP network and has a lock icon associated with it.

In a protected call, a security tone plays at the beginning of a call to indicate that the other connected

phone is also receiving and transmitting encrypted audio and video (if video is involved). If your call is

connected to a non-protected phone, the security tone does not play.

Protected calling is supported for connections between two phones only. Some features, such as

conference calls, shared lines, Extension Mobility, and Join Across Lines are not available when

protected calling is configured. Protected calls are not authenticated.

Related Topic

•

Understanding Security Features for Cisco Unified IP Phones, page 1-11

Security Restrictions, page 1-21

Establishing and Identifying Secure Conference Calls

You can initiate a secure conference call and monitor the security level of participants. A secure

conference call is established using this process:

1. A user initiates the conference from a secure phone (encrypted or authenticated security mode).

2. Cisco Unified Communications Manager assigns a secure conference bridge to the call.

3. As participants are added, Cisco Unified Communications Manager verifies the security mode of

each phone (encrypted or authenticated) and maintains the secure level for the conference.

4. The phone displays the security level of the conference call. A secure conference displays

(encrypted) or

(authenticated) icon to the right of “Conference” on the phone screen. If

icon

displays, the conference is not secure.

Note

There are interactions, restrictions, and limitations that affect the security level of the conference call

depending on the security mode of the participants' phones and the availability of secure conference

bridges. See Table 1-5 and Table 1-6 for information about these interactions.

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Chapter 1 An Overview of the Cisco Unified IP Phones

Understanding Security Features for Cisco Unified IP Phones

Establishing and Identifying Protected Calls

A protected call is established when your phone, and the phone on the other end, is configured for

protected calling. The other phone can be in the same Cisco IP network, or on a network outside the IP

network. Protected calls can only be made between two phones. Conference calls and other multiple-line

calls cannot be protected.

A protected call is established using this process:

1. A user initiates the call from a protected phone (protected security mode).

2. The phone displays the

icon (encrypted) on the phone screen. This icon indicates that the phone

is configured for secure (encrypted) calls, but this does not mean that the other connected phone is

also protected.

3. A security tone plays if the call is connected to another protected phone, indicating that both ends

of the conversation are encrypted and protected. If the call is connected to a non-protected phone,

then the secure tone does not play.

Note

Protected calling is supported for conversations between two phones. Some features, such as conference

calls, shared lines, Cisco Extension Mobility, and Join Across Lines, are not available when protected

calling is configured.

Call Security Interactions and Restrictions

Cisco Unified Communications Manager checks the phone security status when conferences are

established and changes the security indication for the conference or blocks the completion of the call

to maintain integrity and security in the system. Table 1-5 provides information about changes to call

security levels when using Barge.

Table 1-5

Call Security Interactions When Using Barge

Initiator’s Phone

Security Level

Feature Used

Call Security Level

Encrypted call

Results of Action

Non-secure

Barge

Call barged and identified as non-secure call

Call barged and identified as authenticated call

Secure (encrypted) Barge

Authenticated call

Encrypted call

Secure

Barge

(authenticated)

Non-secure

Barge

Authenticated call

Call barged and identified as non-secure call

Table 1-6 provides information about changes to conference security levels depending on the initiator’s

phone security level, the security levels of participants, and the availability of secure conference bridges.

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Chapter 1 An Overview of the Cisco Unified IP Phones

Understanding Security Features for Cisco Unified IP Phones

Table 1-6

Security Restrictions with Conference Calls

Initiator’s Phone

Security Level

Feature Used Security Level of Participants

Results of Action

Non-secure

Conference

Encrypted or authenticated

Non-secure conference bridge

Non-secure conference

Secure (encrypted Conference

or authenticated)

At least one member is

non-secure

Secure conference bridge

Non-secure conference

Secure (encrypted) Conference

All participants are encrypted

Secure conference bridge

Secure encrypted level conference

Secure

(authenticated)

Conference

All participants are encrypted or Secure conference bridge

authenticated

Secure authenticated level conference

Non-secure

Encrypted or authenticated

Only secure conference bridge is available and used

Non-secure conference

Secure (encrypted Conference

or authenticated)

Encrypted or authenticated

For Cisco Unified IP Phones 7962G and 7942G:

•

Only non-secure conference bridge is available

and used

•

Non-secure conference

For Cisco Unified IP Phones 7961G and 7941G:

•

Conference remains secure

When one participant tries to Hold the call with

MOH, the MOH does not play.

Secure (encrypted Conference

or authenticated)

For Cisco Unified IP Phones

7962G and 7942G:

For Cisco Unified IP Phones 7962G and 7942G:

•

Conference remains secure. When one

participant tries to hold the call with MOH, the

MOH does not play.

•

Encrypted or secure

For Cisco Unified IP Phones

7961G and 7941G:

For Cisco Unified IP Phones 7961G and 7941G:

•

Member puts call on Hold

with MOH

•

No music on hold is played

Conference remains secure.

Secure (encrypted) Join

Encrypted or authenticated

Secure conference bridge

Conference remains secure (encrypted or

authenticated)

Non-secure

cBarge

All participants are encrypted

Secure conference bridge

Conference changes to non-secure

MeetMe

Minimum security level is

encrypted

Initiator receives message “Does not meet Security

Level” and the call is rejected.

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Chapter 1 An Overview of the Cisco Unified IP Phones

Understanding Security Features for Cisco Unified IP Phones

Table 1-6

Security Restrictions with Conference Calls (continued)

Initiator’s Phone

Security Level

Feature Used Security Level of Participants

Results of Action

Secure (encrypted) MeetMe

Minimum security level is

authenticated

Secure conference bridge

Conference accepts encrypted and authenticated

calls

Secure (encrypted) MeetMe

Minimum security level is

non-secure

Only secure conference bridge available and used

Conference accepts all calls

Supporting 802.1X Authentication on Cisco Unified IP Phones

These sections provide information about 802.1X support on the Cisco Unified IP Phones:

•

Overview, page 1-19

Required Network Components, page 1-19

Best Practices—Requirements and Recommendations, page 1-20

Overview

Cisco Unified IP Phones and Cisco Catalyst switches have traditionally used Cisco Discovery Protocol

(CDP) to identify each other and determine parameters such as VLAN allocation and inline power

requirements. However, CDP is not used to identify any locally attached PCs. Therefore, Cisco Unified

IP Phones provide an EAPOL pass-through mechanism. With this mechanism, a PC locally attached to

the Cisco Unified IP Phone may pass EAPOL messages to the 802.1X authenticator in the LAN switch.

This prevents the Cisco Unified IP Phone from having to act as the authenticator, yet allows the LAN

switch to authenticate a data end point prior to accessing the network.

In conjunction with the EAPOL pass-through mechanism, Cisco Unified IP Phones provide a proxy

EAPOL-Logoff mechanism. In the event that the locally attached PC disconnects from the Cisco Unified

IP Phone, the LAN switch does see the physical link fail, because the link between the LAN switch and

the Cisco Unified IP Phone is maintained. To avoid compromising network integrity, the IP Phone sends

an EAPOL-Logoff message to the switch on behalf of the downstream PC, which triggers the LAN

switch to clear the authentication entry for the downstream PC.

The Cisco Unified IP Phones also contain an 802.1X supplicant, in addition to the EAPOL pass-through

mechanism. This supplicant allows network administrators to control the connectivity of Cisco Unified

IP Phones to the LAN switch ports. The phone 802.1X supplicant uses the EAP-FAST, EAP-TLS, and

EAP-MD5 options for network authentication.

Required Network Components

Support for 802.1X authentication on Cisco Unified IP Phones requires several components, including:

•

Cisco Unified IP Phones—The phone acts as the 802.1X supplicant, which initiates the request to

access the network.

•

Cisco Secure Access Control Server (ACS) (or other third-party authentication server)—The

authentication server and the phone must both be configured with a shared secret that is used to

authenticate the phone.

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Chapter 1 An Overview of the Cisco Unified IP Phones

Understanding Security Features for Cisco Unified IP Phones

•

Cisco Catalyst Switch (or other third-party switch)—The switch must support 802.1X, so it can act

as the authenticator and pass the messages between the phone and the authentication server. When

the exchange completes, the switch grants or denies the phone access to the network.

Best Practices—Requirements and Recommendations

•

Enable 802.1X Authentication—If you want to use the 802.1X standard to authenticate Cisco

Unified IP Phones, be sure that you have properly configured the other components before enabling

it on the phone. See 802.1X Authentication and Status, page 4-44 for more information.

•

Configure PC Port—The 802.1X standard does not take into account the use of VLANs and thus

recommends that only a single device should authenticate to a specific switch port. However, some

switches (including Cisco Catalyst switches) support multi-domain authentication. The switch

configuration determines whether you can connect a PC to the phone’s PC port.

–

Enabled—If you are using a switch that supports multi-domain authentication, you can enable

the PC port and connect a PC to it. In this case, Cisco Unified IP Phones support proxy

EAPOL-Logoff to monitor the authentication exchanges between the switch and the attached

PC. For more information about IEEE 802.1X support on the Cisco Catalyst switches, see the

Cisco Catalyst switch configuration guides at:

http://www.cisco.com/en/US/products/hw/switches/ps708/tsd_products_support_series_home.

html

Disabled—If the switch does not support multiple 802.1X-compliant devices on the same port,

you should disable the PC Port when 802.1X authentication is enabled. See Security

Configuration Menu, page 4-32 for more information. If you do not disable this port and

subsequently attempt to attach a PC to it, the switch will deny network access to both the phone

and the PC.

•

Configure Voice VLAN—Because the 802.1X standard does not account for VLANs, you should

configure this setting based on the switch support.

–

Enabled—If you are using a switch that supports multi-domain authentication, you can continue

to use the voice VLAN.

–

Disabled—If the switch does not support multi-domain authentication, disable the Voice VLAN

and consider assigning the port to the native VLAN. See Security Configuration Menu,

page 4-32 for more information.

•

Enter MD5 Shared Secret—If you disable 802.1X authentication or perform a factory reset on the

phone, the previously configured MD5 shared secret is deleted. See 802.1X Authentication and

Status, page 4-44 for more information.

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Chapter 1 An Overview of the Cisco Unified IP Phones

Reducing Power Consumption on the Phones

Security Restrictions

A user cannot barge into an encrypted call if the phone that is used to barge is not configured for

encryption. When barge fails in this case, a reorder (fast busy) tone plays on the phone on which the user

initiated the barge.

If the initiator phone is configured for encryption, the barge initiator can barge into an authenticated or

nonsecure call from the encrypted phone. After the barge occurs, Cisco Unified Communications

Manager classifies the call as nonsecure.

If the initiator phone is configured for encryption, the barge initiator can barge into an encrypted call,

and the phone indicates that the call is encrypted.

A user can barge into an authenticated call, even if the phone that is used to barge is nonsecure. The

authentication icon continues to appear on the authenticated devices in the call, even if the initiator

phone does not support security.

Reducing Power Consumption on the Phones

The Cisco Unified IP Phones support Cisco EnergyWise (EW). EnergyWise is also known as Power

Save Plus. When your network contains an EnergyWise controller, you can configure these phones to

sleep (power down) and wake (power up) on a schedule to reduce your power consumption. The phone

is powered with switch's Power over Ethernet (PoE) port instead of the power adapter.

You set up each phone to enable or disable the EnergyWise settings. You can also configure EnergyWise

parameters on the enterprise and common phone configuration. If EnergyWise is enabled, you configure

a sleep and wake time, as well as other parameters. These parameters are sent to the phone as part of the

phone configuration XML file.

The switch administrator can wake the phone up before the scheduled time. For more information on

powering up the phones from the switch, see the switch documentation.

Overview of Configuring and Installing Cisco Unified IP Phones

When deploying a new IP telephony system, system administrators and network administrators must

complete several initial configuration tasks to prepare the network for IP telephony service. For

information and a checklist for setting up and configuring a complete Cisco IP telephony network, see

System Configuration Overview in Cisco Unified Communications Manager System Guide.

After you have set up the IP telephony system and configured system-wide features in Cisco Unified

Communications Manager, you can add Cisco Unified IP Phones to the system.

The following topics provide an overview of procedures for adding Cisco Unified IP Phones to your

network:

•

Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager, page 1-21

Installing Cisco Unified IP Phones, page 1-25

Configuring Cisco Unified IP Phones in Cisco Unified Communications

Manager

To add phones to the Cisco Unified Communications Manager database, you can use:

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Chapter 1 An Overview of the Cisco Unified IP Phones

Overview of Configuring and Installing Cisco Unified IP Phones

•

Auto-registration

Cisco Unified Communications Manager Administration

Bulk Administration Tool (BAT)

BAT and the Tool for Auto-Registered Phones Support (TAPS)

For more information about these choices, see Adding Phones to the Cisco Unified Communications

Manager Database, page 2-8.

For general information about configuring phones in Cisco Unified Communications Manager, see

Cisco Unified IP Phones in Cisco Unified Communications Manager System Guide.

Checklist for Configuring the Cisco Unified IP Phones in Cisco Unified Communications Manager

Administrations

Table 1-7 provides an overview and checklist of configuration tasks for the Cisco Unified IP Phones in

Cisco Unified Communications Manager Administration. The list presents a suggested order to guide

you through the phone configuration process. Some tasks are optional, depending on your system and

user needs. For detailed procedures and information, see the sources in the list.

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Chapter 1 An Overview of the Cisco Unified IP Phones

Overview of Configuring and Installing Cisco Unified IP Phones

Table 1-7

Checklist for Configuring the Cisco Unified IP Phone 7962G and 7942G in Cisco Unified Communications

Manager

Task

Purpose

Gather the following information about the phone:

For More Information

See these sections:

•

Phone Model

•

See Cisco Unified Communications Manager System

Guide, Cisco Unified IP Phones.

MAC address

•

See Telephony Features Available for the Cisco

Unified IP Phone, page 5-1.

Physical location of the phone

Name or user ID of phone user

Device pool

Partition, calling search space, and location

information

•

Number of lines and associated directory numbers

(DNs) to assign to the phone

Cisco Unified Communications Manager user to

associate with the phone

Phone usage information that affects phone

button template, softkey template, phone features,

IP Phone services, or phone applications

Provides list of configuration requirements for setting

up phones.

Identifies preliminary configuration that you need to

perform before configuring individual phones, such as

phone button templates or softkey templates.

Customize phone button templates (if required).

See these sections:

Changes the number of line buttons, speed-dial

buttons, Service URL buttons, or adds a Privacy

button to meet user needs.

•

Cisco Communications Manager Administration

Guide, Phone Button Template Configuration.

•

Modifying Phone Button Templates, page 5-25.

You must specify a service URL with an IPv4 address.

Add and configure the phone by completing the

required fields in the Phone Configuration window.

Required fields are indicated by an asterisk (*) next to

the field name; for example, MAC address and device

pool.

See Cisco Communications Manager Administration

Guide, Cisco Unified IP Phone Configuration.

For information about Product Specific Configuration

fields, see “?” Button Help in the Phone Configuration

window.

Adds the device with its default settings to the Cisco

Unified Communications Manager database.

Add and configure directory numbers (lines) on the

phone by completing the required fields in the

Directory Number Configuration window. Required

fields are indicated by an asterisk (*) next to the field

name; for example, directory number and presence

group.

See these sections:

•

See Cisco Unified Communications Manager

Administration Guide, Directory Number

See Telephony Features Available for the Cisco

•

Unified IP Phone, page 5-1.

Adds primary and secondary directory numbers and

features associated with directory numbers to the

phone.

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Chapter 1 An Overview of the Cisco Unified IP Phones

Overview of Configuring and Installing Cisco Unified IP Phones

Table 1-7

Checklist for Configuring the Cisco Unified IP Phone 7962G and 7942G in Cisco Unified Communications

Manager (continued)

Task

Purpose

For More Information

Customize softkey templates.

See Cisco Unified Communications Manager

Administration Guide, Softkey Template Configuration.

Adds, deletes, or changes order of softkey features

that display on the user’s phone to meet feature usage See Configuring Softkey Templates, page 5-27.

needs.

Configure speed-dial buttons and assign speed-dial

numbers (optional).

See Cisco Unified Communications Manager

Administration Guide, Cisco Unified IP Phone

Configuration chapter, Configuring Speed-Dial Buttons

section.

Adds speed-dial buttons and numbers.

Note

Users can change speed-dial settings on their

phones by using Cisco Unified CM User

Options.

Configure Cisco Unified IP Phone services and assign See these sections:

services (optional).

•

See Cisco Communications Manager

Provides IP Phone services.

Administration Guide, Cisco Unified IP Phone

Services Configuration.

Note

Users can add or change services on their

phones by using the Cisco Unified CM User

Options.

•

See Setting Up Services, page 5-28.

Note

You must specify a service URL with an IPv4

address.

Assign services to phone buttons (optional).

See Cisco Unified Communications Manager

Administration Guide, Cisco Unified IP Phone

See Adding Users to Cisco Unified Communications

Provides single button access to an IP Phone service

or URL.

Add user information by configuring required fields. See Cisco Unified Communications Manager

Required fields are indicated by an asterisk (*); for

example, User ID and last name.

Administration Guide, End User Configuration.

Manager, page 5-28.

Note

Assign a password (for User Options web

pages) and PIN (for Extension Mobility and

Personal Directory).

Note

If your company uses a Lightweight Directory

Access Protocol (LDAP) directory to store

information on users, you can install and

configure Cisco Unified Communications to use

your existing LDAP directory, see Configuring

Corporate Directories, page 5-24.

Adds user information to the global directory for

Cisco Unified Communications Manager.

If you want to add both the phone and user to the

Cisco Unified Communications Manager

database at the same time, see the User/Phone

Add Configuration chapter in the Cisco Unified

Communications Manager Administration

Guide.

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Chapter 1 An Overview of the Cisco Unified IP Phones

Overview of Configuring and Installing Cisco Unified IP Phones

Table 1-7

Checklist for Configuring the Cisco Unified IP Phone 7962G and 7942G in Cisco Unified Communications

Manager (continued)

Task

10.

Purpose

For More Information

Add a user to a user group.

See Cisco Unified Communications Manager

Administration Guide:

Assigns to users a common list of roles and

permissions that apply to all users in a user group.

Administrators can manage user groups, roles, and

permissions to control the level of access (and,

therefore, the level of security) for system users.

•

End User Configuration.

User Group Configuration.

11.

Associate a user with a phone (optional).

See Cisco Unified Communications Manager

Administration Guide, End User Configuration.

Provides users with control over their phone such a

forwarding calls or adding speed-dial numbers or

services.

Note

Some phones, such as those in conference

rooms, do not have an associated user.

Installing Cisco Unified IP Phones

After you have added the phones to the Cisco Unified Communications Manager database, you can

complete the phone installation. You can install the phones at the desired location, or you can give the

phone users the information they need to do perform the installation. The Cisco Unified IP Phone

Installation Guide, which is available at http://www.cisco.com, provides directions for connecting the

phone handset, cables, and other accessories.

Note

Before you install a phone, even if it is new, upgrade the phone to the current firmware image. For

information about upgrading, see the Readme file for your phone, which is located at:



http://www.cisco.com/cgi-bin/tablebuild.pl/ip-7900ser

After the phone is connected to the network, the phone startup process begins, and the phone registers

with Cisco Unified Communications Manager. To finish installing the phone, configure the network

settings on the phone depending on whether you enable or disable DHCP service.

If you use auto-registration, you need to update the specific configuration information for the phone such

as associating the phone with a user, changing the button table, or directory number.

Checklist for Installing the Cisco Unified IP Phones

Table 1-8 provides an overview and checklist of installation tasks for the Cisco Unified IP Phones. The

list presents a suggested order to guide you through the phone installation. Some tasks are optional,

depending on your system and user needs. For detailed procedures and information, see the sources in

the list.

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Chapter 1 An Overview of the Cisco Unified IP Phones

Overview of Configuring and Installing Cisco Unified IP Phones

Table 1-8

Checklist for Installing the Cisco Unified IP Phones

Task

Purpose

Choose the power source for the phone:

For More Information

See Providing Power to the Cisco Unified IP

Phones, page 2-3.

•

Power over Ethernet (PoE)

External power supply

Determines how the phone receives power.

Assemble the phone, adjust phone placement, and connect the

network cable.

See Installing the Cisco Unified IP Phones,

page 3-6.

Locates and installs the phone in the network.

See Feature Key Capacity Increase for Cisco

Unified IP Phones, page 3-10.

Add a Cisco Unified IP Phone Expansion Module:

See Attaching a Cisco Unified IP Phone

Expansion Module, page 3-9.

Adds the device with its default settings to the Cisco Unified

Communications Manager database.

Extends functionality of a Cisco Unified IP Phone 7962G by

adding 14 (7914) or 24 (7915 and 7916) line appearances or

speed-dial numbers.

Extends functionality of a Cisco Unified IP Phones 7961G and

7961G-GE by adding 14 (7914) line appearances or speed-dial

numbers.

Note

Cisco Unified IP Phone Expansion Module 7914 is not

supported on the Cisco Unified IP Phones 7942G,

7941G, and 7941G-GE.

Cisco Unified IP Phone Expansion Modules 7915 and

7916 are not supported on the Cisco Unified IP Phones

7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE.

Up to 54 keys can be configured for Cisco Unified IP

Phones 7962G.

Monitor the phone startup process.

See V e rifying the Phone Startup Process,

page 3-14.

Adds primary and secondary directory numbers and features

associated with directory numbers to the phone.

Verifies that phone is configured properly.

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Chapter 1 An Overview of the Cisco Unified IP Phones

Overview of Configuring and Installing Cisco Unified IP Phones

Table 1-8

Checklist for Installing the Cisco Unified IP Phones (continued)

Task

Purpose

For More Information

If you are configuring the network settings on the phone for an See Configuring Startup Network Settings,

IPv4 network, you can set up an IP address for the phone by

either using DHCP or manually entering an IP address.

page 3-15.

See Network Configuration Menu, page 4-5.

Using DHCP—To enable DHCP and allow the DHCP server to

automatically assign an IP address to the Cisco Unified IP Phone

and direct the phone to a TFTP server, choose Settings >

Network Configuration> IPv4 Configuration and configure

the following:

•

To enable DHCP, set DHCP Enabled to Yes. DHCP is

enabled by default.

•

To use an alternate TFTP server, set Alternate TFTP Server

to Yes, and enter the IP address for the TFTP Server.

Note

Consult with the network administrator to determine

whether you need to assign an alternative TFTP server

instead of using the TFTP server assigned by DHCP.

Without DHCP—You must configure the IP address, subnet

mask, TFTP server, and default router locally on the phone,

choose Settings > Network Configuration> IPv4

Configuration:

To disable DHCP and manually set an IP address:

a. To disable DHCP, set DHCP Enabled to No.

b. Enter the static IP address for phone.

c. Enter the subnet mask.

d. Enter the default router IP addresses.

e. Set Alternate TFTP Server to Yes, and enter the IP address

for TFTP Server 1.

You must also enter the domain name where the phone resides by

Choosing Settings > Network Configuration.

The Cisco Unified IP Phones support having both IPv4 and an

IPv6 address concurrently. You can configure Cisco Unified

Communications Manager to support IPv4 addresses only, IPv6

addresses only, or support both IPv4/IPv6 addresses.

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Chapter 1 An Overview of the Cisco Unified IP Phones

Overview of Configuring and Installing Cisco Unified IP Phones

Table 1-8

Checklist for Installing the Cisco Unified IP Phones (continued)

Task

Purpose

For More Information

If you are configuring the network settings on the phone for an See Configuring Startup Network Settings,

IPv6 network, you can set up an IP address for the phone by

either using DHCPv6 or by manually entering an IP address.

page 3-15.

See Network Configuration Menu, page 4-5.

Using DHCPv6—To enable DHCPv6 and allow the DHCPv6

server to automatically assign an IP address to the Cisco Unified

IP Phone and direct the phone to a TFTP server, choose Settings

> Network Configuration> IPv6 Configuration and configure

the following:

•

To enable DHCPv6, set DHCPv6 to Yes. DHCPv6 is

enabled by default.

•

To use an alternate TFTP server, set IPv6 Alternate TFTP

Server to Yes, and enter the IP address for IPv6 TFTP Server

Note

Consult with the network administrator if you need to

assign an alternate TFTP server instead of using the

TFTP server assigned by DHCP.

Without DHCP—You must configure the IP address, subnet

mask and TFTP server locally on the phone, choose Settings >

Network Configuration> IPv6 Configuration:

To disable DHCP and manually set an IP address:

a. To disable DHCPv6, set DHCPv6 to No.

b. Enter the static IP address for phone.

c. Enter the IPv6 prefix length.

d. Set IPv6 Alternate TFTP Server to Yes, and enter IP address

for IPv6 TFTP Server 1.

You must also enter the domain name where the phone resides by

Choosing Settings > Network Configuration.

Note

The Cisco Unified IP Phones support having both IPv4

and an IPv6 address concurrently. You can configure

Cisco Unified Communications Manager to support IPv4

devices only, IPv6 devices only, or to support both IPv4

and IPv6 devices concurrently.

Set up security on the phone.

See Configuring Security on the Cisco Unified

IP Phones, page 3-15.

Provides protection against data tampering threats and identity

theft of phones.

Make calls with the Cisco Unified IP Phones.

See Cisco Unified IP Phone 7962G, 7942G,

7961G, 7961G-GE, 7941G, and 7941G-GE

User Guide.

Verifies that the phone and features work correctly.

Provide information to end users about how to use their phones See Appendix A, Providing Information to

and how to configure their phone options.

Users Via a Website.

Ensures that users have adequate information to successfully use

their Cisco Unified IP Phones.

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C H A P T E R

Preparing to Install the Cisco Unified IP Phones

on Your Network

Cisco Unified IP Phones enable you to communicate by using voice over a data network. To provide this

capability, the Cisco Unified IP Phones depend upon and interact with several other key

Cisco Unified IP Telephony components, including Cisco Unified Communications Manager.

This chapter focuses on the interactions between the Cisco Unified IP Phones and Cisco Unified

Communications Manager, DNS, DHCP, and TFTP servers, and switches. It also describes options for

powering phones.

For related information about voice and IP communications, see:

http://www.cisco.com/en/US/products/sw/voicesw/index.html

This chapter provides an overview of the interaction between the Cisco Unified IP Phones and other key

components of the Voice over IP (VoIP) network. It includes the following topics:

•

Understanding Interactions with Other Cisco Unified IP Telephony Products, page 2-1

Providing Power to the Cisco Unified IP Phones, page 2-3

Understanding Phone Configuration Files, page 2-5

Understanding the Phone Startup Process, page 2-7

Adding Phones to the Cisco Unified Communications Manager Database, page 2-8

Using Cisco Unified IP Phones with Different Protocols, page 2-12

Determining the MAC Address for a Cisco Unified IP Phones, page 2-13

Understanding Interactions with Other Cisco Unified IP

Telephony Products

To function in the IP telephony network, the Cisco Unified IP Phone must connect to a networking

device, such as a Cisco Catalyst switch. You must also register the Cisco Unified IP Phones with a Cisco

Unified Communications Manager system before sending and receiving calls.

This section includes the following topics:

•

Understanding How the Cisco Unified IP Phones Interact with Cisco Unified Communications

Manager, page 2-2

•

Understanding How the Cisco Unified IP Phones Interact with the VLAN, page 2-2

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Chapter 2 Preparing to Install the Cisco Unified IP Phones on Your Network

Understanding Interactions with Other Cisco Unified IP Telephony Products

Understanding How the Cisco Unified IP Phones Interact with Cisco Unified

Communications Manager

Cisco Unified Communications Manager is an open and industry-standard call processing system.

Cisco Unified Communications Manager software sets up and tears down calls between phones,

integrating traditional PBX functionality with the corporate IP network. Cisco Unified Communications

Manager manages the components of the IP telephony system—the phones, the access gateways, and the

resources necessary for features such as call conferencing and route planning. Cisco Unified

Communications Manager also provides:

•

Firmware for phones

Authentication and encryption (if configured for the telephony system)

Configuration, certificate trust list (CTL), and Identity Trust List (ITL) files via the TFTP service

Phone registration

Call preservation, so that a media session continues if signaling is lost between the primary

Communications Manager and a phone

For information about configuring Cisco Unified Communications Manager to work with the IP devices

described in this chapter, refer to Cisco Unified Communications Manager Administration Guide, Cisco

Unified Communications Manager System Guide, and Cisco Unified Communications Manager Security

Guide.

For an overview of security functionality for the Cisco Unified IP Phones, see Understanding Security

Features for Cisco Unified IP Phones, page 1-11.

Note

If the Cisco Unified IP Phone model that you want to configure does not appear in the Phone Type

drop-down list in Cisco Unified Communications Manager Administration, go to the following URL and

install the latest support patch for your version of Cisco Unified Communications Manager:

http://www.cisco.com/kobayashi/sw-center/sw-voice.shtml

Understanding How the Cisco Unified IP Phones Interact with the VLAN

The Cisco Unified IP Phones have an internal Ethernet switch, enabling forwarding of packets to the

phone, and to the access port and the network port on the back of the phone.

If a computer is connected to the access port, the computer and the phone share the same physical link

to the switch and share the same port on the switch. This shared physical link has the following

implications for the VLAN configuration on the network:

•

The current VLANs might be configured on an IP subnet basis. However, additional IP addresses

might not be available to assign the phone to the same subnet as other devices connected to the same

port.

•

Data traffic present on the VLAN supporting phones might reduce the quality of VoIP traffic.

Network security may need to isolate the VLAN voice traffic from the VLAN data traffic.

You can resolve these issues by isolating the voice traffic onto a separate VLAN. The switch port that

the phone is connected to would be configured to have separate VLANs for carrying:

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Chapter 2 Preparing to Install the Cisco Unified IP Phones on Your Network

Providing Power to the Cisco Unified IP Phones

•

Voice traffic to and from the phone (auxiliary VLAN on the Cisco Catalyst 6000 series, for example)

Data traffic to and from the PC connected to the switch through the access port of the phone (native

VLAN)

Isolating the phones on a separate, auxiliary VLAN increases the quality of the voice traffic and allows

a large number of phones to be added to an existing network where there are not enough IP addresses

for each phone.

For more information, refer to the documentation included with a Cisco switch. You can also access

switch information at this URL:

http://cisco.com/en/US/products/hw/switches/index.html

Related Topics

•

Understanding the Phone Startup Process, page 2-7

Power Guidelines, page 2-4

Providing Power to the Cisco Unified IP Phones

The Cisco Unified IP Phones can be powered with external power or with Power over Ethernet (PoE).

External power is provided through a separate power supply. PoE is provided by a switch through the

Ethernet cable attached to a phone.

Note

When you install a phone that is powered with external power, connect the power supply to the phone

and to a power outlet before you connect the Ethernet cable to the phone. When you remove a phone that

is powered with external power, disconnect the Ethernet cable from the phone before you disconnect the

power supply.

The following sections provide more information about powering a phone:

•

Power Outage, page 2-4

Obtaining Additional Information about Power, page 2-5

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Chapter 2 Preparing to Install the Cisco Unified IP Phones on Your Network

Providing Power to the Cisco Unified IP Phones

Power Guidelines

Table 2-1 provides guidelines for powering the Cisco Unified IP Phones.

Guidelines for Powering the Cisco Unified IP Phones

Guidelines

Table 2-1

Power Type

External power—Provided

through the CP-PWR-CUBE-3

external power supply.

•

The Cisco Unified IP Phones 7962G, 7942G, 7961G, and 7941G use the

CP-PWR-CUBE-3 power supply.

•

The Cisco Unified IP Phones 7961G-GE and 7941G-GE use the CP-PWR-CUBE-3

external power supply only.

External power—Provided

through the Cisco Unified IP

Phone Power Injector.

The Cisco Unified IP Phone Power Injector may be used with any Cisco Unified IP Phone.

Functioning as a midspan device, the injector delivers inline power to the attached phone.

The Cisco Unified IP Phone Power Injector is connected between a switch port and the IP

Phone, and supports a maximum cable length of 100m between the unpowered switch and

the IP Phone.

PoE power—Provided by a

switch through the Ethernet

cable attached to the phone.

•

The Cisco Unified IP Phones 7962G, 7942G, 7961G, and 7941G support Cisco inline

PoE, but the Cisco Unified IP Phones 7961G-GE, and 7941G-GE do not.

•

The Cisco Unified IP Phones 7962G and 7942G support IEEE 802.3af Class 2 power

on signal pairs and spare pairs. The Cisco Unified IP Phones 7961G-GE, and

7941G-GE are not compatible with Cisco switches that are not IEEE compliant.

•

To ensure uninterruptible operation of the phone, make sure that the switch has a

backup power supply.

Make sure that the CatOS or IOS version running on your switch supports your

intended phone deployment. Refer to the documentation for your switch for operating

system version information.

Power Outage

Telephone emergency service access depends on the phone being powered. If there is an interruption in

the power supply, Service and Emergency Calling Service dialing will not function until power is

restored. In the case of a power failure or disruption, you may need to reset or reconfigure equipment

before using the Service or Emergency Calling Service dialing.

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Chapter 2 Preparing to Install the Cisco Unified IP Phones on Your Network

Understanding Phone Configuration Files

Obtaining Additional Information about Power

For related information about power, refer to the documents shown in Table 2-2. These documents

provide information about the following topics:

•

Cisco switches that work with the Cisco Unified IP Phones

The Cisco IOS releases that support bidirectional power negotiation

Other requirements and restrictions regarding power

Table 2-2

Related Topics

Obtaining Power from the Switch

•

Adding Phones to the Cisco Unified

Communications Manager Database, page 2-8.

If a phone is not using external power, the switch

provides in-line power through the Ethernet cable

attached to the phone.

Loading the Stored Phone Image

Network Configuration Menu, page 4-5.

The Cisco Unified IP Phone has non-volatile Flash

memory in which it stores firmware images and

user-defined preferences. At startup, the phone runs a

bootstrap loader that loads a phone image stored in

Flash memory. Using this image, the phone initializes

its software and hardware.

Configuring VLAN

•

Network Configuration Menu, page 4-5.

If the Cisco Unified IP Phone is connected to a

Cisco Catalyst switch, the switch next informs the

phone of the voice VLAN defined on the switch. The

phone needs to know its VLAN membership before it

can proceed with the Dynamic Host Configuration

Protocol (DHCP) request for an IP address.

Obtaining an IP Address

•

Network Configuration Menu, page 4-5.

If the Cisco Unified IP Phone is using DHCP to obtain

an IP address, the phone queries the DHCP server to

obtain one. If your network does not use DHCP, you

must assign static IP addresses to each phone locally.

Accessing a TFTP Server

•

Adding Phones to the Cisco Unified

In addition to assigning an IP address, the DHCP

server directs the Cisco Unified IP Phone to a TFTP

Server. If the phone has a statically defined IP address,

you must configure the TFTP server locally on the

phone; the phone then contacts the TFTP server

directly.

Note

You can also assign an alternative TFTP

server to use instead of the one assigned by

DHCP.

Requesting the CTL file

Refer to Cisco Unified Communications Manager

Security Guide, Configuring the Cisco CTL Client.

The TFTP server stores the certificate trust list (CTL)

file. This file contains the certificates necessary for

establishing a secure connection between the phone

and Cisco Unified Communications Manager.

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Chapter 2 Preparing to Install the Cisco Unified IP Phones on Your Network

Adding Phones to the Cisco Unified Communications Manager Database

Table 2-3

Cisco Unified IP Phone Startup Process (continued)

Purpose Related Topics

Task

Requesting the ITL file.

Refer to Cisco Unified Communications Manager

Security Guide, Security by Default.

The phone requests the ITL file after it requests the

CTL file. The ITL file contains the certificates of the

entities that the phone can trust. The certificates are

used for authenticating a secure connection with the

servers or authenticating a digital signature signed by

the servers.

Requesting the Configuration File

•

Communications Manager Database, page 2-8.

The TFTP server has configuration files, which define

parameters for connecting to Cisco

Unified Communications Manager and other

information for the phone.

Contacting Cisco Unified Communications Manager

•

The configuration file defines how the Cisco Unified

IP Phone communicates with Cisco Unified

Communications Manager and provides a phone with

its load ID. After obtaining the file from the TFTP

server, the phone attempts to make a connection to the

highest priority Cisco Unified Communications

Manager on the list. When security is implemented, if

the security profile of the phone is configured for

secure signaling (encrypted or authenticated), and the

Cisco Unified Communications Manager is set to

secure mode, the phone makes a TLS connection.

Otherwise, it makes a nonsecure TCP connection.

If the phone was manually added to the database,

Cisco Unified Communications Manager identifies

the phone. If the phone was not manually added to the

database and auto-registration is enabled in Cisco

Unified Communications Manager, the phone

attempts to auto-register itself in the Cisco Unified

Communications Manager database.

Note

Auto-registration is disabled when you

configure the CTL client. In this case, the

phone must be manually added to the Cisco

Unified Communications Manager database.

Adding Phones to the Cisco Unified Communications Manager

Database

Before installing the Cisco Unified IP Phones, you must choose a method for adding phones to the

Cisco Unified Communications Manager database. These sections describe the methods:

•

Adding Phones with Auto-Registration and TAPS, page 2-10

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Adding Phones to the Cisco Unified Communications Manager Database

•

Adding Phones with Cisco Unified Communications Manager Administration, page 2-11

Adding Phones with Auto-Registration and TAPS, page 2-10

Table 2-4 provides an overview of these methods for adding phones to the Cisco Unified

Communications Manager database.

Table 2-4

Methods for Adding Phones to the Cisco Unified Communications Manager

Database

Requires

MAC

Address?

Method

Notes

Auto-registration No

•

Results in automatic assignment of directory numbers.

Not available when security or encryption is enabled.

Auto-registration No

with TAPS

Requires auto-registration and the Bulk Administration Tool

(BAT); updates information in the Cisco Unified IP Phone and in

Cisco Unified Communications Manager Administration.

Using the Cisco

Unified

Yes

Requires phones to be added individually.

Communications

Manager

Administration

Using BAT

Yes

Allows for simultaneous registration of multiple phones.

Adding Phones with Auto-Registration

By enabling auto-registration before you begin installing phones, you can:

•

Add phones without first gathering MAC addresses from the phones.

Automatically add a Cisco Unified IP Phone to the Cisco Unified Communications Manager

database when you physically connect the phone to your IP telephony network. During

auto-registration, Cisco Unified Communications Manager assigns the next available sequential

directory number to the phone.

•

Quickly enter phones into the Cisco Unified Communications Manager database and modify any

settings, such as the directory numbers, from Cisco Unified Communications Manager.

Move auto-registered phones to new locations and assign them to different device pools without

affecting their directory numbers.

Note

We recommend that you use auto-registration to add less than 100 phones to your network. To add more

than 100 phones to your network, use the Bulk Administration Tool (BAT). See Adding Phones with

BAT, page 2-11.

Auto-registration is disabled by default. In some cases, you may not want to use auto-registration; for

example, if you want to assign a specific directory number to the phone or if you plan to use a secure

connection with Cisco Unified Communications Manager as described in Cisco Unified

Communications Manager Security Guide. For information about enabling auto-registration, see

“Enabling Auto-Registration” in the Cisco Unified Communications Manager Administration Guide.

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Adding Phones to the Cisco Unified Communications Manager Database

Note

When you configure the cluster for mixed mode through the Cisco CTL client, auto-registration is

automatically disabled. When you configure the cluster for non-secure mode through the Cisco CTL

client, auto-registration is not automatically enabled.

Related Topics

•

Adding Phones with Cisco Unified Communications Manager Administration, page 2-11

Adding Phones with Auto-Registration and TAPS

You can add phones with auto-registration and TAPS, the Tool for Auto-Registered Phones Support,

without first gathering MAC addresses from phones.

TAPS works with the Bulk Administration Tool (BAT) to update a batch of phones that were already

added to the Cisco Unified Communications Manager database with dummy MAC addresses. Use TAPS

to update MAC addresses and download pre-defined configurations for phones.

Note

We recommend that you use auto-registration and TAPS to add less than 100 phones to your network.

To add more than 100 phones to your network, use the Bulk Administration Tool (BAT). See Adding

Phones with B A T, p age 2-11.

To implement TAPS, you or the end user dial a TAPS directory number and follow voice prompts. When

the process completes, the phone will have downloaded its directory number and other settings, and the

phone will be updated in Cisco Unified Communications Manager Administration with the correct MAC

address.

Auto-registration must be enabled in Cisco Unified Communications Manager Administration

(System > Cisco Unified CM) for TAPS to function.

Note

When you configure the cluster for mixed mode through the Cisco CTL client, auto-registration is

automatically disabled. When you configure the cluster for non-secure mode through the Cisco CTL

client, auto-registration is automatically enabled.

For more information about BAT and TAPS, see Cisco Unified Communications Manager Bulk

Administration Guide.

Related Topics

•

Adding Phones with Cisco Unified Communications Manager Administration, page 2-11

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Adding Phones to the Cisco Unified Communications Manager Database

Adding Phones with Cisco Unified Communications Manager Administration

You can add phones individually to the Cisco Unified Communications Manager database by using

Cisco Unified Communications Manager Administration. To do so, you first need to obtain the MAC

address for each phone.

For information about determining a MAC address, see Determining the MAC Address for a Cisco

Unified IP Phones, page 2-13.

After you have collected MAC addresses, in Cisco Unified Communications Manager Administration,

choose Device > Phone and click Add New to begin.

For complete instructions and conceptual information about Cisco Unified Communications Manager,

refer to Cisco Unified Communications Manager Administration Guide and to Cisco Unified

Communications Manager System Guide.

Related Topics

•

Adding Phones with Auto-Registration and TAPS, page 2-10

Adding Phones with BAT

Cisco Unified Communications Manager Bulk Administration Tool (BAT), a standard Cisco Unified

Communications Manager application, enables you to perform batch operations, including registration,

on multiple phones.

To add phones by using BAT only (not in conjunction with TAPS), you first need to obtain the

appropriate MAC address for each phone.

For information about determining a MAC address, see the Determining the MAC Address for a Cisco

Unified IP Phones, page 2-13.

To add a phone to the Cisco Unified Communications Manager, follow these steps:

Procedure

Step 1

From Cisco Unified Communications Manager, choose Bulk Administration > Phones > Phone

Template.

Step 2

Step 3

Step 4

Click Add New.

Choose a Phone Type and click Next.

Enter the details of phone specific parameters like Device Pool, Phone Button Template, Device Security

Profile and so on.

Step 5

Step 6

Click Save.

From Cisco Unified Communications Manager, choose Device > Phone > Add New to add a phone

using an already created BAT phone template.

For more information on BAT, see Cisco Unified Communications Manager Bulk Administration Guide.

For more information on creating BAT Phone Templates, see Cisco Unified Communications Manager

Bulk Administration Guide, Phone Template.

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Using Cisco Unified IP Phones with Different Protocols

Related Topics

•

Adding Phones with Auto-Registration and TAPS, page 2-10

Adding Phones with Cisco Unified Communications Manager Administration, page 2-11

Using Cisco Unified IP Phones with Different Protocols

The Cisco Unified IP Phones can operate with SCCP (Skinny Client Control Protocol) or SIP (Session

Initiation Protocol). You can convert a phone from using one protocol to using the other protocol.

This section includes these topics:

•

Converting a New Phone from SCCP to SI P , p age 2-12

Converting an In-Use Phone from One Protocol to the Other, page 2-13

Deploying a Phone in an SCCP and SIP Environment, page 2-13

Converting a New Phone from SCCP to SIP

A new, unused phone is set for SCCP by default. To convert this phone to SIP, perform these steps:

Procedure

Step 1

Take one of these actions:

•

To auto-register the phone, set the Auto Registration Phone Protocol enterprise parameter in

Cisco Unified Communications Manager Administration to SIP.

To provision the phone by using the Bulk Administration Tool (BAT), choose the appropriate phone

model and choose SIP from BAT.

To provision the phone manually, make the appropriate changes for SIP on the Phone Configuration

window in Cisco Unified Communications Manager Administration.

For more information on Cisco Unified Communications Manager configuration, see Cisco Unified

Communications Manager Administration Guide. For more information on using BAT, see Cisco

Unified Communications Manager Bulk Administration Guide.

Step 2

Step 3

If you are not using DHCP in your network, configure the network parameters for the phone.

See Configuring Startup Network Settings, page 3-15.

Save the configuration updates, click Apply Config, click OK in the Apply Configuration Information

window, and have the user power cycle the phone.

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Determining the MAC Address for a Cisco Unified IP Phones

Converting an In-Use Phone from One Protocol to the Other

For information on how to convert an in-use phone from one protocol to the other, see the Cisco Unified

Communications Manager Administration Guide, chapter Cisco Unified IP Phone Configuration.

Deploying a Phone in an SCCP and SIP Environment

To deploy Cisco Unified IP Phones in an environment that includes SCCP and SIP and in which the

Cisco Unified Communications Manager Auto-Registration parameter is SCCP, perform these general

steps:

1. Set the Cisco Unified Communications Manager Auto Registration Protocol enterprise parameter to

SCCP.

From Cisco Unified Communications Manager Administration, choose System > Enterprise

Parameters.

2. Install the phones.

3. Change the Auto Registration Protocol enterprise parameter to SIP.

4. Auto-register the SIP phones.

Determining the MAC Address for a Cisco Unified IP Phones

Several procedures described in this manual require you to determine the MAC address of a

Cisco Unified IP Phone. You can determine a phone MAC address in these ways:

•

From the phone, press the Settings button, select Model Information and look at the MAC Address

field.

•

Look at the MAC label on the back of the phone.

Display the web page for the phone and click the Device Information hyperlink.

For information about accessing the web page, see Accessing the Web Page for a Phone, page 7-2.

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Determining the MAC Address for a Cisco Unified IP Phones

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C H A P T E R

Setting Up the Cisco Unified IP Phones

This chapter includes the following topics, which help you install the Cisco Unified IP Phones on an IP

telephony network:

•

Before Y o u Begin, page 3-1

Understanding the Cisco Unified IP Phone Components, page 3-2

Installing the Cisco Unified IP Phones, page 3-6

Attaching a Cisco Unified IP Phone Expansion Module, page 3-9

Feature Key Capacity Increase for Cisco Unified IP Phones, page 3-10

V e rifying the Phone Startup Process, page 3-14

Configuring Startup Network Settings, page 3-15

Configuring Security on the Cisco Unified IP Phones, page 3-15

Note

Before you install a Cisco Unified IP Phone, you must decide how to configure the phone in your

network. Then you can install the phone and verify its functionality. For more information, see Preparing

to Install the Cisco Unified IP Phones on Y o ur Network.

Before You Begin

Before installing the Cisco Unified IP Phone, review the requirements in these sections:

•

Network Requirements, page 3-2

Cisco Unified Communications Manager Configuration, page 3-2

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Chapter 3 Setting Up the Cisco Unified IP Phones

Understanding the Cisco Unified IP Phone Components

Network Requirements

For the Cisco Unified IP Phone to successfully operate as a Cisco Unified IP Phone endpoint in your

network, your network must meet the following requirements:

•

Working Voice over IP (VoIP) Network:

–

VoIP configured on your Cisco routers and gateways

Cisco Unified Communications Manager installed in your network and configured to handle

call processing

•

IP network that supports DHCP or manual assignment of IP address, gateway, and subnet mask

Note

The Cisco Unified IP Phone displays the date and time from Cisco Unified Communications Manager.

If the Cisco Unified Communications Manager server is located in a different time zone than the phones,

the phones will not display the correct local time.

Cisco Unified Communications Manager Configuration

The Cisco Unified IP Phone requires Cisco Unified Communications Manager to handle call

processing. See Cisco Unified Communications Manager Administration Guide or to context-sensitive

help in the Cisco Unified Communications Manager application to ensure that

Cisco Unified Communications Manager is set up properly to manage the phone and to properly route

and process calls.

If you plan to use auto-registration, verify that it is enabled and properly configured in Cisco Unified

Communications Manager before connecting any Cisco Unified IP Phone to the network. For

information about enabling and configuring auto-registration, see Cisco Unified Communications

Manager Administration Guide. Also, see Adding Phones to the Cisco Unified Communications

Manager Database, page 2-8.

You must use Cisco Unified Communications Manager to configure and assign telephony features to the

Cisco Unified IP Phones. See Telephony Features Available for the Cisco Unified IP Phone, page 5-1 for

details.

In Cisco Unified Communications Manager, you can add users to the database and associate them with

specific phones. In this way, users gain access to web pages that allow them to configure items such as

call forward, speed dial, and voice message system options. See Adding Users to Cisco Unified

Communications Manager, page 5-28 for details.

Understanding the Cisco Unified IP Phone Components

The Cisco Unified IP Phones include these components on the phone or as accessories for the phone:

•

Network and Access Ports, page 3-3

Handset, page 3-3

Speakerphone, page 3-4

Headset, page 3-4

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Chapter 3 Setting Up the Cisco Unified IP Phones

Understanding the Cisco Unified IP Phone Components

Network and Access Ports

The back of the Cisco Unified IP Phones includes these ports:

•

Network port

Labeled 10/100 SW on the 7962G, 7942G, 7961G, and 7941G

Labeled 10/100/1000 SW on the 7961G-GE and 7941G-GE

Access port

–

•

–

Labeled 10/100 PC on the 7962G, 7942G, 7961G, and 7941G

Labeled 10/100/1000 PC on the 7961G-GE and 7941G-GE

Each port supports 10/100 or 10/100/1000 Mbps half- or full-duplex connections to external devices.

•

For the Cisco Unified IP Phones 7962G and 7942G, you can use either Category 3/5/5e cabling for

10-Mbps connections, but you must use Category 5 or 5e for 100 Mbps connections.

•

For the Cisco Unified IP Phones 7961G, 7961G-GE, 7941G, and 7941G-GE, you can use either

Category 3 or 5 cabling for 10-Mbps connections, but you must use Category 5 for 100 and 1000

Mbps connections.

Use the SW network port to connect the phone to the network. You must use a straight-through cable on

this port. The phone can also obtain inline power from a switch over this connection. See Providing

Power to the Cisco Unified IP Phones, page 2-3 for details.

Use the PC access port to connect a network device, such as a computer, to the phone. You must use a

straight-through cable on this port.

Handset

The wideband-capable handset is designed especially for use with a Cisco Unified IP Phone. It includes

a light strip that indicates incoming calls and voice messages waiting.

To connect the handset to the Cisco Unified IP Phones 7962G and 7942G, plug the cable into the handset

and the Handset port on the back of the phone.

To connect the handset to the Cisco Unified IP Phones 7961G, 7961G-GE, 7941G, and 7941G-GE,

remove the hookswitch clip (see Figure 3-1) from the cradle area. Then plug the cable into the handset

and into the Handset port on the back of the phone.

Figure 3-1

Removing the Hookswitch Clip

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Chapter 3 Setting Up the Cisco Unified IP Phones

Understanding the Cisco Unified IP Phone Components

Speakerphone

By default, the wideband-capable speakerphone is enabled on the Cisco Unified IP Phone.

You can disable the speakerphone by using Cisco Unified Communications Manager Administration. To

do so, choose Device > Phone and locate the phone you want to modify. In the Phone Configuration

window for the phone, check the Disable Speakerphone check box.

Headset

Although Cisco Systems performs internal testing of third-party headsets for use with the Cisco Unified

IP Phones, Cisco does not certify or support products from headset or handset vendors.

We recommend that the use of good quality external devices, for example, headsets that are screened

against unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of

headsets and their proximity to other devices such as cell phones and two-way radios, some audio noise

or echo may still occur. An audible hum or buzz may be heard by either the remote party or by both the

remote party and the Cisco Unified IP Phone user. Humming or buzzing sounds can be caused by a range

of outside sources; for example, electric lights, electric motors, or large PC monitors. See Using External

Devices, page 3-5, for more information.

Note

In some cases, hum can be reduced or eliminated by using a local power cube or power injector.

These environmental and hardware inconsistencies in the locations where Cisco Unified IP Phones are

deployed means that there is not a single headset solution that is optimal for all environments.

We recommend that customers test headsets in their intended environment to determine performance

before making a purchasing decision and deploying en masse.

Note

The Cisco Unified IP Phones support wideband headsets.

Audio Quality

Beyond its physical, mechanical and technical performance, the audio portion of a headset must sound

good to the user and to the party on the far end. Sound quality is subjective and Cisco cannot guarantee

the performance of any headsets. However, a variety of headsets from leading headset manufacturers

have been reported to perform well with Cisco Unified IP Phones.

For more information, see http://www.cisco.com/en/US/partner/prod/voicesw/ucphone_headsets.h tml.

Connecting a Headset

To connect a wired headset to the Cisco Unified IP Phone, plug it into the Headset port on the back of

the phone. Press the Headset button on the phone to place and answer calls using the headset.

You can use the wired headset with all of the features on the Cisco Unified IP Phone, including the

Volume and Mute buttons. Use these buttons to adjust the ear piece volume and to mute the speech path

from the headset microphone.

See the wireless headset documentation for information about connecting the headset and using the

features.

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Chapter 3 Setting Up the Cisco Unified IP Phones

Understanding the Cisco Unified IP Phone Components

Disabling a Headset

You can disable the headset by using Cisco Unified Communications Manager Administration. If you

do so, you also will disable the speakerphone.

To disable the headset from Cisco Unified Communications Manager Administration, perform the

following actions:

Procedure

Step 1

Step 2

Choose Device > Phone and locate the phone that you want to modify.

Check the Disable Speakerphone and Headset check box in the Phone Configuration window.

Enabling a Wireless Headset on the Cisco Unified IP Phones

By default, the Wireless Headset Hookswitch Control option is disabled. You can enable the option in

the Cisco Unified Communications Manager Administration application.

See the wireless headset documentation for information about connecting the headset and using the

features.

Modifying the Headset Hookswitch Control

Procedure

Step 1

Step 2

Choose Device > Phone and locate the phone you want to modify.

Select Enable for Headset Hookswitch Control, in the Phone Configuration window.

Verifying the Wireless Headset Hookswitch Control

Procedure

Step 1

Step 2

Choose Settings > Device Configuration > Media Configuration to verify that the feature is enabled.

Select Enable to verify that the Wireless Headset Hookswitch Control is set.

Using External Devices

The following information applies when you use external devices with the Cisco Unified IP Phone.

We recommend the use of good quality external devices that are shielded (screened) against unwanted

radio frequency (RF) and audio frequency (AF) signals.

Depending on the quality of these devices and their proximity to other devices such as mobile phones or

two-way radios, some audio noise may still occur. In these cases, We recommend that you take one or

more of the following actions:

•

Move the external device away from the source of the RF or AF signals.

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Installing the Cisco Unified IP Phones

•

Route the external device cables away from the source of the RF or AF signals.

Use shielded cables for the external device, or use cables with a better shield and connector.

Shorten the length of the external device cable.

Apply ferrites or other such devices on the cables for the external device.

Cisco cannot guarantee the performance of the system because Cisco has no control over the quality of

external devices, cables, and connectors. The system performs adequately when suitable devices are

attached using good quality cables and connectors.

Caution

In European Union countries, use only external headsets that are fully compliant with the EMC Directive

[89/336/EC].

Installing the Cisco Unified IP Phones

You must connect the Cisco Unified IP Phone to the network and to a power source before using it. See

Figure 3-2 for a graphical representation of the connections.

Note

Before you install a phone, even if it is new, upgrade the phone to the current firmware image. Before

using external devices, read the Using External Devices, page 3-5 for safety and performance

information.

Before You Begin

Remove the hookswitch clip (see Handset, page 3-3) from the cradle area.

To install a Cisco Unified IP Phone, perform the tasks described in Table 3-1:

Table 3-1

Installing the Cisco Unified IP Phone 7962G and 7942G

Task

Purpose

Connect the handset to the Handset port.

Related Topics

—

Connect a headset to the Headset port.

See Headset, page 3-4 for supported headsets.

Optional. You can add a headset later if you do not

connect one now.

(Cisco Unified IP Phones 7962G and 7942G only)

Connect a wireless headset.

See the wireless headset documentation for information.

Optional. You can add a wireless headset later if you

do not want to connect one now.

(Optional) Connect the power supply to the Cisco DC See Adding Phones to the Cisco Unified Communications

Adapter port. Manager Database, page 2-8 for guidelines.

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Chapter 3 Setting Up the Cisco Unified IP Phones

Installing the Cisco Unified IP Phones

Table 3-1

Installing the Cisco Unified IP Phone 7962G and 7942G (continued)

Task

Purpose

Related Topics

See Network and Access Ports, page 3-3 for guidelines.

Connect a straight-through Ethernet cable from the

switch to the network port labeled 10/100 SW on the

Cisco Unified IP Phones 7962G, 7942G, 7961G, and

7941G, or to the network port labeled 10/100/1000

SW on the Cisco Unified IP Phones 7961G-GE and

7941G-GE.

Each Cisco Unified IP Phone ships with one Ethernet

cable in the box.

You can use either Category 3/5/5e cabling for

10-Mbps connections, but you must use Category 5/5e

for 100 Mbps connections.

Connect a straight-through Ethernet cable from

another network device, such as a desktop computer,

to the access port labeled 10/100 PC port on the Cisco

Unified IP Phones 7962G, 7942G, 7961G, and 7941G,

or to the network port labeled 10/100/1000 PC on the

Cisco Unified IP Phones 7961G-GE and 7941G-GE.

See Network and Access Ports, page 3-3 for guidelines.

(Optional) You can connect another network device

later if you do not connect one now.

You can use either Category 3/5/5e cabling for

10-Mbps connections, but you must use Category 5/5e

for 100 Mbps connections.

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Chapter 3 Setting Up the Cisco Unified IP Phones

Installing the Cisco Unified IP Phones

Figure 3-2

Cisco Unified IP Phone 7962G and 7942G Cable Connections

AUX

10/100 SW 10/100 PC

DC48V

DC adaptor port (DC48V) for phones not provided with inline

power

Handset port

AC-to-DC power supply

AC power cord

Headset port

Footstand adjustment button

Auxiliary port (AUX)

Network port (10/100 SW on the 7962G/7942G/7961G/7941G;

10/100/1000 SW on the 7961G-GE/7941G-GE) for connecting to

the network

Access port (10/100 PC on the 7962G/7942G/7961G/7941G;

10/100/1000 PC on the 7961G-GE/7941G-GE) for connecting your

phone to your computer

Related Topics

•

Feature Key Capacity Increase for Cisco Unified IP Phones, page 3-10

V e rifying the Phone Startup Process, page 3-14

Configuring Startup Network Settings, page 3-15

Configuring Security on the Cisco Unified IP Phones, page 3-15

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Chapter 3 Setting Up the Cisco Unified IP Phones

Attaching a Cisco Unified IP Phone Expansion Module

The Cisco Unified IP Phone Expansion Module attaches to a Cisco Unified IP Phone 7962G, 7961G and

7961G-GE to extend the number or line appearances or programmable buttons on your phone. These

phones support the Cisco Unified IP Phone Expansion Model 7914, 7915, and 7916. You can customize

the button templates for the Cisco Unified IP Phone Expansion Module to determine the number of line

appearances and speed dial buttons. See Modifying Phone Button Templates, page 5-25 for details.

Note

The Cisco Unified IP Phone 7941G, 7941G-GX, and 7942G do not support the Cisco Unified IP Phone

Expansion Model 7914, 7915, and 7916.

You can attach one or more Cisco Unified IP Phone Expansion Modules 7914, 7915, or 7916 to the

Cisco Unified IP Phone 7962G by using one of the following methods:

•

When you initially add the phone to Cisco Unified Communications Manager, by selecting

7914 14-Button Line Expansion Module for the Cisco Unified IP Phone Expansion 7914, 7915

12-Button Line Expansion Module or 7915 24-Button Line Expansion Module for the Cisco

Unified IP Phone Expansion Module 7915, or 7916 12-Button Line Expansion Module or

7916 24-Button Line Expansion Module for the Cisco Unified IP Phone Expansion Module 7916

in the Module 1 or Module 2 fields, and choosing the appropriate expansion module firmware. See

in the following procedure.

•

After the phone is configured in Cisco Unified Communications Manager.

You can attach a Cisco Unified IP Phone Expansion Module 7914 to the Cisco Unified IP Phone 7961G

and 7961G-GE by using one of the following methods:

•

When you initially add the phone to Cisco Unified Communications Manager, you can choose

7914 14-Button Line Expansion Module in the Module 1 or Module 2 fields and then choose the

appropriate expansion module firmware. See in the following procedure.

•

After the phone is configured in Cisco Unified Communications Manager.

To configure the Cisco Unified IP Phone Expansion Module on the Cisco Unified IP Phone, follow

these steps.

Procedure

Step 1

Step 2

Cisco Unified Communications Manager Administration window displays.

From the menu, choose Device > Phone.

The Find and List Phone page appears. You can search for one or more phones that you want to configure

for the Cisco Unified IP Phone Expansion Module.

Step 3

Step 4

Select and enter your search criteria and click Find.

The Find and List Phone window displays showing a list of the phones that match your search criteria.

Click the IP Phone that you want to configure for the Cisco Unified IP Phone Expansion Module.

The Phone Configuration window displays.

Step 5

Step 6

Scroll to the Expansion Module Information section.

To add support for one expansion module on Cisco Unified IP Phones 7961G and 7961G-GE, in the

Module 1 field, select 7914 14-Button Line Expansion Module.

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Chapter 3 Setting Up the Cisco Unified IP Phones

Attaching a Cisco Unified IP Phone Expansion Module

To add support for one expansion module on Cisco Unified IP Phone 7962G, in the Module 1 field,

choose:

•

7914 14-Button Line Expansion Module for the Cisco Unified IP Phone Expansion Module 7914,

7915 12-Button Line Expansion Module or 7915 24-Button Line Expansion Module for the

Cisco Unified IP Phone Expansion Module 7915, or

•

7916 12-Button Line Expansion Module or 7916 24-Button Line Expansion Module for the

Cisco Unified IP Phone Expansion Module 7916.

Step 7

To add support for a second expansion module on Cisco Unified IP Phones 7961G and 7961G-GE, in

the Module 2 field, choose 7914 14-Button Line Expansion Module.

To add support for a second expansion module on Cisco Unified IP Phone 7962G, in the Module 2 field,

choose:

•

7914 14-Button Line Expansion Module for the Cisco Unified IP Phone Expansion Modules 7914,

7915 12-Button Line Expansion Module or 7915 24-Button Line Expansion Module for the

Cisco Unified IP Phone Expansion Module 7915, or

•

7916 12-Button Line Expansion Module or 7916 24-Button Line Expansion Module for the

Cisco Unified IP Phone Expansion Module 7916.

Note

In the Firmware Load Information section, there are two fields that specify the firmware load

for Modules 1 and 2. You can leave these fields blank to use the default firmware load.

Step 8

Step 9

Click the Save icon.

A message displays asking you to click the Apply Config for the changes to take effect.

Click OK.

Step 10 Click Apply Config.

The Apply Configuration Information dialog appears.

Step 11 Click OK.

Note

Refer users to their Cisco Unified CM User Options web pages, so they can configure speed-dial buttons

and program buttons to access phone services on the Cisco Unified IP Phone Expansion Module. See

How Users Subscribe to Services and Configure Phone Features, page A-3 for more details.

Feature Key Capacity Increase for Cisco Unified IP Phones

The Cisco Unified IP Phone Expansion Modules 7915 and 7916 attach to your Cisco Unified IP Phone

7962G, adding up to 48 extra line appearances or programmable buttons to your phone. The line

capability increase includes Directory Numbers (DN), line information menu, line ring menu, and line

help ID.

You can configure all 48 additional keys on the Cisco Unified IP Phone Expansion Modules 7915 and

7916.

Cisco Unified IP Phones 7961G-GE and 7941G-GE do not support Cisco Unified IP Phone Expansion

Modules 7915 and 7916.

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Adjusting the Placement of the Cisco Unified IP Phone

Use the Phone Button Template Configuration to configure the buttons.

Cisco Unified Communications Manager includes several default phone button templates. When adding

phones, you can assign one of these templates to the phones or create a new template.

To configure the 48 additional buttons, follow these steps:

Procedure

Step 1

From Cisco Unified Communications Manager Administration, choose Device > Device Settings >

Phone Button Template.

Step 2

Step 3

Step 4

Step 5

Click the Add New button.

From the drop-down list, choose a template and click Copy.

Rename the new template.

Update the table to 54 Directory Numbers for Cisco Unified IP Phone 7962G.

See Cisco Unified Communications Manager Administration Guide and Cisco Unified Communications

Manager System Guide for more information on creating and modifying templates.

Note

You can also attach two Cisco Unified IP Phone Expansion Modules 7915s or two Cisco Unified IP

Phone Expansion Modules 7916s, to provide 48 additional lines or speed-dial and feature buttons.

Adjusting the Placement of the Cisco Unified IP Phone

The Cisco Unified IP Phone includes an adjustable footstand. When placing the phone on a desktop

surface, you can adjust the tilt height to several different angles in 7.5 degree increments from flat to 60

degrees. You can also mount these phones to the wall by using the footstand or by using the optional

locking wall mount kit.

Adjusting Cisco Unified IP Phone Placement on the Desktop

You can adjust the footstand adjustment plate on the Cisco Unified IP Phone to the height that provides

optimum viewing of the phone screen. See Figure 3-4 for more information.

Procedure

Step 1

Step 2

Push in the footstand adjustment button.

Adjust the footstand to desired height.

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Chapter 3 Setting Up the Cisco Unified IP Phones

Adjusting the Placement of the Cisco Unified IP Phone

Securing the Phone with a Cable Lock

You can secure the Cisco Unified IP Phone to a desktop by using a laptop cable lock. The lock connects

to the security slot on the back of the phone, and the cable can be secured to a desktop.

The security slot can accommodate a lock up to 20 mm. Compatible laptop cable locks include the

Kensington® laptop cable lock and laptop cable locks from other manufacturers that can fit into the

security slot on the back of the phone. See Figure 3-3.

Figure 3-3

Connecting a Cable Lock to the Cisco Unified IP Phone

Mounting the Phone to the Wall

You can mount the Cisco Unified IP Phone on the wall by using the footstand as a mounting bracket or

you can use special brackets available in a Cisco Unified IP Phone wall mount kit. Wall mount kits must

be ordered separately from the phone.

If you attach the Cisco Unified IP Phone to a wall by using the standard footstand and not the wall mount

kit, you need to supply the following tools and parts:

•

Screwdriver

Screws to secure the Cisco Unified IP Phone to the wall

See Figure 3-4 for a graphical overview of the phone parts.

Before You Begin

To ensure that the handset attaches securely to a wall-mounted phone, remove the handset wall hook

from the handset rest, rotate the hook 180 degrees, and reinsert the hook. Turning the hook exposes a lip

on which the handset catches when the phone is vertical. For an illustrated procedure, see Installing the

Wall Mount Kit for the Cisco Unified IP Phone at:

http://www.cisco.com/en/US/products/hw/phones/ps379/prod_installation_guides_list.html

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Chapter 3 Setting Up the Cisco Unified IP Phones

Adjusting the Placement of the Cisco Unified IP Phone

Caution

Use care not to damage wires or pipes located inside the wall when securing screws to wall studs.

Procedure

Step 1

Step 2

Step 3

Push in the footstand adjustment button.

Adjust the footstand, so it is flat against the back of the phone.

Insert two screws into a wall stud, matching them to the two screw holes on the back of the footstand.

The keyholes fit standard phone jack mounts.

Step 4

Hang the phone on the wall.

Figure 3-4

Parts Used in Wall Mounting the Cisco Unified IP Phone

AUX

Footstand adjustment button—Raises and lowers adjustment plate

Wall mounting screw holes

Adjustment plate—Raises and lowers phone vertically

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Chapter 3 Setting Up the Cisco Unified IP Phones

Verifying the Phone Startup Process

After the Cisco Unified IP Phone has power connected to it, the phone begins its startup process by

cycling through the following steps.

1. These buttons flash on and off in sequence:

–

Headset (only if the handset is off-hook when the phone powers up. Hang up the handset within

3 seconds to have the phone launch its secondary load. To continue with the primary load, leave

the handset off-hook.)

–

Mute

Speaker

2. Some or all of the line keys flash amber in sequence.

Caution

If the line keys flash red in sequence after flashing amber, do not power down the phone until the

sequence of red flashes completes. This sequence can take several minutes to complete.

3. Some or all of the line keys flash green.

Normally, this sequence takes just a few seconds. However, if the phone’s Flash memory is erased

or the phone load is corrupted, the sequence of green flashes will continue while the phone begins

a software update procedure. If the phone performs this procedure, the following buttons light to

indicate progress:

–

Headset—Phone is waiting for the network and completing CDP and DHCP configuration. A

DHCP server must be available in your network.

–

Mute—Phone is downloading images from the TFTP server.

Speaker—Phone is writing images to its Flash memory.

4. The phone screen displays the Cisco Systems, Inc., logo screen.

5. These messages appear as the phone starts:

–

Verifying Load (if the phone load does not match the load on the TFTP server). If this message

appears, the phone starts up again and repeats step 1 through step 4 above.

–

Configuring IP

Updating the Trust List

Updating Locale

Configuring Unified CM List

Registering

6. The phone screen displays:

–

Current date and time

Primary directory number

Additional directory numbers and speed dial numbers, if configured

Softkeys

If the phone successfully passes through these stages, it has started up properly. If the phone does not

start up properly, see Resolving Startup Problems, page 9-1.

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Chapter 3 Setting Up the Cisco Unified IP Phones

Configuring Startup Network Settings

If you are not using DHCP in your network, you must configure these network settings on the

Cisco Unified IP Phone after installing the phone on the network:

•

IP address

IP subnet information (subnet mask for IPv4 and subnet prefix length for IPv6)

Default gateway IP address

TFTP server IP address

You also may configure the domain name and the DNS server settings, if necessary.

Collect this information and see the instructions in Configuring Settings on the Cisco Unified IP Phones.

Configuring Security on the Cisco Unified IP Phones

The security features protect against several threats, including threats to the identity of the phone and to

data. These features establish and maintain authenticated communication streams between the phone and

the Cisco Unified Communications Manager server, and digitally sign files before they are delivered.

For more information about the security features, see Understanding Security Features for Cisco Unified

IP Phones, page 1-11. Also, see Cisco Unified Communications Manager Security Guide.

You can initiate the installation of a Locally Significant Certificate (LSC) from the Security

Configuration menu on the phone. This menu also lets you update or remove an LSC.

Before You Begin

Make sure that the appropriate Cisco Unified Communications Manager and the Certificate Authority

Proxy Function (CAPF) security configurations are complete:

•

The CTL file or ITL file should have a CAPF certificate.

On Cisco Unified Communications Operating System Administration, verify that the CAPF

certificate has been installed.

•

The CAPF is running and configured.

For more information, see Cisco Unified Communications Manager Security Guide.

To configure an LSC on the phone manually, perform these steps:

Procedure

Step 1

Step 2

Obtain the CAPF authentication code that was set when the CAPF was configured.

From the phone, choose Settings > Security Configuration.

Note

You can control access to the Settings Menu by using the Settings Access field in the

Cisco Unified Communications Manager Administration Phone Configuration window. For

more information, see the Cisco Unified Communications Manager Administration Guide.

Step 3

Press **# to unlock settings on the Security Configuration menu. See Unlocking and Locking Options,

page 4-2 for information using locking and unlocking options.

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Chapter 3 Setting Up the Cisco Unified IP Phones

Configuring Security on the Cisco Unified IP Phones

Note

If a Settings Menu password has been set up, SIP Phones present an “Enter password” prompt

after you enter **#.

Step 4

Step 5

Scroll to LSC and press the Update softkey.

The phone prompts for an authentication string.

Enter the authentication code and press the Submit softkey.

The phone begins to install, update, or remove the LSC, depending on how the CAPF was configured.

During the procedure, a series of messages appears in the LSC option field in the Security Configuration

menu, so you can monitor progress. When the procedure completes successfully, the phone displays

Installed or Not Installed.

The LSC install, update, or removal process can take a long time to complete. You can stop the process

at any time by pressing the Stop softkey from the Security Configuration menu. (Settings must be

unlocked before you can press this softkey.)

When the phone successfully completes the installation procedure, it displays “Success.” If the phone

displays “Failure,” the authorization string may be incorrect or the phone may not be enabled for

upgrading. See error messages generated on the CAPF server and take appropriate actions.

You can verify that an LSC is installed on the phone by choosing Settings > Model Information and

ensuring that the LSC setting shows Yes.

Related Topic

•

Understanding Security Features for Cisco Unified IP Phones, page 1-11

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C H A P T E R

Configuring Settings on the Cisco Unified

IP Phones

Cisco Unified IP Phones includes many configurable network and device settings that you may need to

modify before the phone is functional for your users. You can access these settings, and change many

of them, through menus on the phone.

This chapter includes the following topics:

•

Configuration Menus on the Cisco Unified IP Phones, page 4-1

Overview of Options Configurable from a Phone, page 4-4

Security Configuration Menu, page 4-39

Configuration Menus on the Cisco Unified IP Phones

The Cisco Unified IP Phone includes the following configuration menus:

•

Network Configuration—Provides options for viewing and making a variety of network settings.

For more information, see Network Configuration Menu, page 4-5.

Device Configuration—Provides access to sub-menus from which you can view a variety of non

network-related settings. For more information, see Device Configuration Menu, page 4-18.

Security Configuration—Provides options for displaying and modifying security settings. For more

information, see Security Configuration Menu, page 4-32.

Before you can change option settings on the Network Configuration menu, you must unlock options for

editing. See Unlocking and Locking Options, page 4-2 for instructions.

For information about the keys you can use to edit or change option settings, see Editing V a lues,

page 4-3.

You can control whether a phone user has access to phone settings by using the Settings Access field in

the Cisco Unified Communications Manager Administration Phone Configuration window.

Related Topics

•

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Chapter 4 Configuring Settings on the Cisco Unified IP Phones

Configuration Menus on the Cisco Unified IP Phones

•

Overview of Options Configurable from a Phone, page 4-4

Displaying a Configuration Menu

To display a configuration menu, perform the following steps.

Note

You can control whether a phone has access to the Settings menu or to options on this menu by using

the Settings Access field in the Cisco Unified Communications Manager Administration Phone

Configuration window. The Settings Access field accepts these values:

•

Enabled—Allows access to the Settings menu.

Disabled—Prevents access to the Settings menu.

Restricted—Allows access to the User Preferences menu and allows volume changes to be saved.

Prevents access to other options on the Settings menu.

If you cannot access an option on the Settings menu, check the Settings Access field.

Procedure

Step 1

Step 2

Press the Settings button to access the Settings menu.

Perform one of these actions to display the desired menu:

•

Use the Navigation button to select the desired menu and then press the Select softkey.

Use the keypad on the phone to enter the number that corresponds to the menu.

Step 3

Step 4

To display a submenu, repeat Step 2.

To exit a menu, press the Exit softkey.

Related Topics

•

Overview of Options Configurable from a Phone, page 4-4

Unlocking and Locking Options

Configuration options that can be changed from a phone are locked by default to prevent users from

making changes that could affect the operation of a phone. You must unlock these options before you

can change them.

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Chapter 4 Configuring Settings on the Cisco Unified IP Phones

Configuration Menus on the Cisco Unified IP Phones

When options are inaccessible for modification, a locked padlock icon

menus. When options are unlocked and accessible for modification, an unlocked padlock icon

appears on these menus.

appears on the configuration

To unlock or lock options, press **#. This action either locks or unlocks the options, depending on the

previous state.

Note

If a Settings Menu password has been provisioned, SIP Phones present an “Enter password” prompt after

you enter **#.

Make sure to lock options after you have made your changes.

Caution

Do not press **# to unlock options and then immediately press **# again to lock options. The phone

interprets this sequence as **#**, which resets the phone. To lock options after unlocking them, wait at

least 10 seconds before you press **# again.

Related Topics

•

Overview of Options Configurable from a Phone, page 4-4

Editing Values

When you edit the value of an option setting, follow these guidelines:

•

Use the keys on the keypad to enter numbers and letters.

To enter letters by using the keypad, use a corresponding number key. Press the key one or more

times to display a particular letter. For example, press the 2 key once for “a,” twice quickly for “b,”

and three times quickly for “c.” After you pause, the cursor automatically advances to allow you to

enter the next letter.

•

To enter a period (for example, in an IP address under IPv4 Configurations), press the . (period)

softkey or press * on the keypad.

To enter a colon (for example, in an IP address under IPv6 Configurations), press the : (colon)

softkey or press * on the keypad.

Press the << softkey if you make a mistake. This softkey deletes the character to the left of the

cursor.

Press the Cancel softkey before pressing the Save softkey to discard any changes that you have

made.

Note

The Cisco Unified IP Phone provides several methods that you can use to reset or restore option settings,

if necessary. For more information, see Resetting or Restoring the Cisco Unified IP Phones, page 9-13.

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Chapter 4 Configuring Settings on the Cisco Unified IP Phones

Overview of Options Configurable from a Phone

Related Topics

•

Overview of Options Configurable from a Phone, page 4-4

Security Configuration Menu, page 4-39

Overview of Options Configurable from a Phone

The settings that you can change on a phone fall into several categories, as shown in Table 4-1. For a

detailed explanation of each setting and instructions for changing them, see Network Configuration

Menu, page 4-5.

Note

There are several options on the Network Configuration menu and on the Device Configuration Menu

that are for display only or that you can configure from Cisco Unified Communications Manager. These

options are also described in this chapter.

Table 4-1

Settings Configurable from the Phone

Related Topics

•

Network Configuration Menu

The Network Configuration menu provides options for viewing and making a variety of network

settings. Table 4-2, Table 4-3, and Table 4-4 describe these options and, where applicable, explain how

to change them.

For information about how to access the Network Configuration menu, see Displaying a Configuration

Menu, page 4-2.

Note

The phone also has a Network Configuration menu that you access directly from the Settings menu. For

information about the options on that menu, see Network Configuration Menu, page 4-34.

Before you can change an option on this menu, you must unlock options as described in the Unlocking

and Locking Options, page 4-2. The Edit, Yes, or No softkeys for changing network configuration

options appear only if options are unlocked.

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Chapter 4 Configuring Settings on the Cisco Unified IP Phones

Network Configuration Menu

For information about the keys you can use to edit options, see Editing V a lues, page 4-3.

Table 4-2 Network Configuration Menu Options

Option

Description

To Change

IPv4 Configuration

Internet Protocol v4 address menu.

1. Unlock network configuration

options.

In the IPv4 Configuration menu, you can do the

following:

2. Scroll to IPv4 Configuration and

press the Select softkey.

•

Enable or disable the phone to use the IPv4 address

that is assigned by the DHCPv4 server.

•

Manually set the IPv4 Address, Subnet Mask, Default

Routers, DNSv4 Server, and Alternate TFTP servers

for IPv4.

For more information on the IPv4 address fields, see the

specific field within this table.

IPv6 Configuration

Internet Protocol v6 address menu.

1. Unlock network configuration

options.

In the IPv6 Configuration menu, you can do the

following:

2. Scroll to IPv6 Configuration and

press the Select softkey.

•

Enable or disable the phone to use the IPv6 address

that is assigned by the DHCPv6 server or to use the

IPv6 address that it acquires through Stateless

Address Autoconfiguration (SLAAC).

•

Manually set the IPv6 Address, Subnet Prefix Length,

DNSv6 Server, and IPv6 TFTP Servers.

For more information on the IPv6 address fields, see

Table 4-4.

For more information on SLAAC, see Deploying IPv6 in

Unified Communications Networks with Cisco Unified

Communications Manager.

mac address

Host Name

Unique Media Access Control (MAC) address of the

phone.

Display only—Cannot configure.

Unique host name that the DHCP server assigned to the Display only—Cannot configure.

phone.

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Chapter 4 Configuring Settings on the Cisco Unified IP Phones

Network Configuration Menu

Table 4-2 Network Configuration Menu Options (continued)

Option

Description

To Change

Domain Name

Name of the Domain Name System (DNS) domain in

which the phone resides.

1. Unlock network configuration

options.

Note

If the phone receives different domain names from 2. Disable DHCP.

the DHCPv4 and DHCPv6 servers, the domain

name from the DHCPv6 will take precedence.

If the IP Addressing mode is

configured for IPv4 only, set the

DHCP option to No.

If the IP Addressing mode is

configured for IPv6 only, set the

DHCPv6 option to No.

If the IP Addressing mode is

configured for both IPv4 and

IPv6, set both DHCP option and

DHCPv6 to No.

3. Scroll to the Domain Name

option, press the Edit softkey,

and then enter a new domain

name.

4. Press the Validate softkey and

then press the Save softkey.

Operational VLAN ID

Auxiliary Virtual Local Area Network (VLAN)

The phone obtains its Operational

configured on a Cisco Catalyst switch in which the phone VLAN ID via Cisco Discovery

is a member.

Protocol (CDP) from the switch to

which the phone is attached. To

assign a VLAN ID manually, use the

Admin VLAN ID option.

If the phone has not received an auxiliary VLAN, this

option indicates the Administrative VLAN.

If neither the auxiliary VLAN nor the Administrative

VLAN are configured, this option is blank.

Admin. VLAN ID

Auxiliary VLAN in which the phone is a member.

1. Unlock network configuration

options.

Used only if the phone does not receive an auxiliary

VLAN from the switch; otherwise it is ignored.

2. Scroll to the Admin. VLAN ID

option, press the Edit softkey,

and then enter a new Admin

VLAN setting.

3. Press the Validate softkey and

then press the Save softkey.

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Chapter 4 Configuring Settings on the Cisco Unified IP Phones

Network Configuration Menu

Table 4-2 Network Configuration Menu Options (continued)

Option

Description

Speed and duplex of the network port. Valid values:

To Change

SW Port Configuration

1. Unlock network configuration

options.

•

Auto Negotiate

2. Scroll to the SW Port

Configuration option and then

press the Edit softkey.

10 Half—10-BaseT/half duplex

10 Full—10-BaseT/full duplex

100 Half—100-BaseT/half duplex

100 Full—100-BaseT/full duplex

1000 Full—1000-BaseT/full duplex

3. Scroll to the setting that you

want and then press the Select

softkey.

4. Press the Save softkey.

If the phone is connected to a switch, configure the port

on the switch to the same speed/duplex as the phone, or

configure both to auto-negotiate.

If you change the setting of this option, you must change

the PC Port Configuration option to the same setting.

PC Port Configuration

Speed and duplex of the access port. Valid values:

1. Unlock network configuration

options.

•

Auto Negotiate

2. Scroll to the PC Port

Configuration option and then

press the Edit softkey.

10 Half—10-BaseT/half duplex

10 Full—10-BaseT/full duplex

100 Half—100-BaseT/half duplex

100 Full—100-BaseT/full duplex

1000 Full—1000-BaseT/full duplex

3. Scroll to the setting that you

want and then press the Select

softkey.

4. Press the Save softkey.

If the phone is connected to a switch, configure the port

on the switch to the same speed/duplex as the phone, or

configure both to auto-negotiate.

To configure the setting on multiple

phones simultaneously, enable the

Remote Port Configuration in the

Enterprise Phone Configuration

(System > Enterprise Phone

Configuration).

If you change the setting of this option, you must change

the SW Port Configuration option to the same setting.

Note

If the ports are configured for

Remote Port Configuration

in Unified CM, the data

cannot be changed on the

phone.

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Chapter 4 Configuring Settings on the Cisco Unified IP Phones

Network Configuration Menu

Table 4-2 Network Configuration Menu Options (continued)

Option

Description

To Change

PC VLAN

Allows the phone to interoperate with third-party switches 1. Unlock network configuration

that do not support a voice VLAN. The Admin VLAN ID

option must be set before you can change this option.

options.

2. Make sure the Admin VLAN ID

option is set.

3. Scroll to the PC VLAN option,

press the Edit softkey, and then

enter a new PC VLAN setting.

4. Press the Validate softkey and

then press the Save softkey.

VPN

Shows the virtual private network (VPN) Client state:

Display only—Cannot configure.

•

Connected

Not Connected

(Supported only for the Cisco Unified IP Phone 7942G,

and 7962G.)

Table 4-3 describes the IPv4 configuration menu options.

IPv4 Configuration Menu Options

Description

Table 4-3

Option

To Change

DHCP

Indicates whether the phone has DHCP enabled or

disabled.

1. Unlock network configuration

options.

When DHCP is enabled, the DHCP server assigns the

phone anIPv4 address. When DHCP is disabled, you

manually assign an IPv4 address to the phone.

2. Scroll to the DHCP option and

press the No softkey to disable

DHCP, or press the Yes softkey

to enable DHCP.

3. Press the Save softkey.

IP Address

Internet Protocol version 4 (IPv4) address of the phone.

1. Unlock network configuration

options.

If you assign an IPv4 address with this option, you must

also assign a subnet mask and default router. See Subnet

Mask and Default Router 1 options in this table.

2. Set the DHCP option to No.

3. Scroll to the IP Address option,

press the Edit softkey, and then

enter a new IP Address.

4. Press the Validate softkey and

then press the Save softkey.

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Chapter 4 Configuring Settings on the Cisco Unified IP Phones

Network Configuration Menu

Table 4-3

IPv4 Configuration Menu Options (continued)

Option

Description

To Change

Subnet Mask

Subnet mask used by the phone.

1. Unlock network configuration

options.

2. Set the DHCP option to No.

3. Scroll to the Subnet Mask

option, press the Edit softkey,

and then enter a new subnet

mask.

4. Press the Validate softkey and

then press the Save softkey.

Default Router 1

Default Router 2

Default Router 3

Default Router 4

Default Router 5

Default router used by the phone (Default Router 1) and

optional backup routers (Default Router 2–5).

1. Unlock network configuration

options.

2. Set the DHCP option to No.

3. Scroll to the appropriate Default

Router option, press the Edit

softkey, and then enter a new

router IP address.

4. Press the Validate softkey.

5. Repeat Steps 3 and 4 as needed

to assign backup routers.

6. Press the Save softkey.

DNS Server 1

DNS Server 2

DNS Server 3

DNS Server 4

DNS Server 5

Primary Domain Name System (DNS) server (DNS Server 1. Unlock network configuration

1) and optional backup DNS servers (DNS Server 2–5)

used by the phone.

options.

2. Set the DHCP option to No.

3. Scroll to the appropriate DNS

Server option, press the Edit

softkey, and then enter a new

DNS server IP address.

4. Press the Validate softkey.

5. Repeat Steps 3 and 4 as needed

to assign backup DNS servers.

6. Press the Save softkey.

DHCP Server

IP address of the Dynamic Host Configuration Protocol

(DHCP) server from which the phone obtains its IPv4

address.

Display only—Cannot configure.

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Chapter 4 Configuring Settings on the Cisco Unified IP Phones

Network Configuration Menu

Table 4-3

IPv4 Configuration Menu Options (continued)

Option

Description

To Change

DHCP Address

Released

Releases the IPv4 address assigned by DHCP.

1. Unlock network configuration

options.

2. Scroll to the DHCP Address

Released option and press the

Yes softkey to release the IP

address assigned by DHCP, or

press the No softkey if you do

not want to release this IP

address.

3. Press the Save softkey.

Alternate TFTP

Indicates whether the phone is using an alternative TFTP 1. Unlock network configuration

server.

options.

2. Scroll to the Alternate TFTP

option and press the Yes softkey

if the phone should use an

alternative TFTP server.

3. Press the Save softkey.

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Chapter 4 Configuring Settings on the Cisco Unified IP Phones

Network Configuration Menu

Table 4-3

IPv4 Configuration Menu Options (continued)

Option

Description

To Change

TFTP Server 1

Primary Trivial File Transfer Protocol (TFTP) server used 1. Unlock the CTL or ITL file if

by the phone. If you are not using DHCP in your network

and you want to change this server, you must use the TFTP

Server 1 option.

necessary (for example, if you

are changing the administrative

domain of the phone). If the CTL

and ITL files both exist, unlock

either file.

If you set the Alternate TFTP option to Yes, you must enter

a non-zero value for the TFTP Server 1 option.

2. If DHCP is enabled, set the

Alternate TFTP option to Yes.

If neither the primary TFTP server nor the backup TFTP

server is listed in the CTL file or ITL file on the phone, you

must unlock the files before you can save changes to the

TFTP Server 1 option. In this case, the phone will delete

the file when you save changes to the TFTP Server 1

option. A new CTL or ITL file will be downloaded from

the new TFTP Server 1 address.

3. Scroll to the TFTP Server 1

option, press the Edit softkey,

and then enter a new TFTP

server IP address.

4. Press the Validate softkey, and

then press the Save softkey.

When the phone looks for its TFTP server, it gives

precedence to manually assigned TFTP servers, regardless

of the protocol. If your configuration includes both IPv6

and IPv4 TFTP servers, the phone prioritizes the order that

it looks for its TFTP server by giving priority to manually

assigned IPv6 TFTP servers and IPv4 TFTP servers. The

phone looks for its TFTP server in the following order

1. Any manually assigned IPv6 TFTP servers

2. Any manually assigned IPv4 TFTP servers

3. DHCPv6 assigned TFTP servers

4. DHCP assigned TFTP servers

Note

For information about the CTL and ITL files, see

Cisco Unified Communications Manager Security

Guide. For information about unlocking CTL and

ITL files, see Unlocking the CTL and ITL Files,

page 4-41.

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Chapter 4 Configuring Settings on the Cisco Unified IP Phones

Network Configuration Menu

Table 4-3

IPv4 Configuration Menu Options (continued)

Option

Description

To Change

TFTP Server 2

Optional backup TFTP server that the phone with an IPv4 1. Unlock the CTL or ITL files if

address uses if the primary TFTP server is unavailable.

necessary (for example, if you

are changing the administrative

domain of the phone). If the CTL

and ITL files both exist, unlock

either file.

If neither the primary TFTP server nor the backup TFTP

server is listed in the CTL or ITL files on the phone, you

must unlock the file before you can save changes to the

TFTP Server 2 option. In this case, the phone will delete

the file when you save changes to the TFTP Server 2

option. A new CTL file or ITL file will be downloaded

from the new TFTP Server 2 address.

2. Unlock network configuration

options.

3. Enter an IP address for the TFTP

When the phone looks for its TFTP server, it gives

Server 1 option.

precedence to manually assigned TFTP servers, regardless

of the protocol. If your configuration includes both IPv6

and IPv4 TFTP servers, the phone prioritizes the order that

it looks for its TFTP server by giving priority to manually

assigned IPv6 TFTP servers and IPv4 TFTP servers. The

phone looks for its TFTP server in the following order:

4. Scroll to the TFTP Server 2

option, press the Edit softkey,

and then enter a new backup

TFTP server IP address.

5. Press the Validate softkey, and

then press the Save softkey.

1. Manually assigned IPv6 TFTP servers

2. Manually assigned IPv4 TFTP servers

3. DHCPv6 assigned TFTP servers

4. DHCP assigned TFTP servers

Note

If you forgot to unlock the

CTL file, you can change the

TFTP Server 2 address in the

CTL file, then erase the CTL

file by pressing the Erase

softkey from the Security

Configuration menu. A new

CTL file will be downloaded

from the new TFTP Server 2

address.

Note

For information about the CTL and ITL files, see

Cisco Unified Communications Manager Security

Guide. For information about unlocking CTL and

ITL files, see Unlocking the CTL and ITL Files,

page 4-41

BOOTP Server

Indicates whether the phone obtains its configuration from Display only—Cannot configure.

a Bootstrap Protocol (BootP) server instead of from a

DHCP server.

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Chapter 4 Configuring Settings on the Cisco Unified IP Phones

Network Configuration Menu

Table 4-4 describes the IPv6 configuration menu options.

Table 4-4

IPv6 Configuration Menu Options

Option

Description

To Change

DHCPv6

Indicates whether the phone has DHCP enabled or

disabled.

1. Unlock network configuration

options.

When DHCPv6 is enabled, the DHCPv6 server assigns the 2. Scroll to the DHCPv6 option and

phone an IPv6 address. When DHCP v6 is disabled, the

administrator must manually assign an IPv6 address to the

phone.

press the No softkey to disable

DHCP, or press the Yes softkey

to enable DHCP.

The DHCPv6 setting along with the Auto IP Configuration 3. Press the Save softkey.

setting determine how the IP Phone obtains its network

settings. For more information on how these two settings

affect the network settings on the phone, see Table 4-5.

IPv6 Address

Internet Protocol version 6 (IPv6) address of the phone.

The IPv6 address is a 128 bit address.

1. Unlock network configuration

options.

If you assign an IP address with this option, you must also 2. Set the DHCPv6 option to No.

assign the IPv6 prefix length and default router. See IPv6

Subnet Prefix option in this table.

3. Scroll to the IP Address option,

press the Edit softkey, and then

enter a new IP Address.

4. Press the Validate softkey and

then press the Save softkey.

IPv6 Prefix Length

Subnet prefix length that is used by the phone. The subnet 1. Unlock network configuration

prefix length is a decimal value from 1-128, that specifies

the portion of the IPv6 address that comprises the subnet.

options.

2. Set the DHCPv6 option to No.

3. Scroll to the IPv6 Prefix Length

option, press the Edit softkey,

and then enter a new subnet

mask.

4. Press the Validate softkey and

then press the Save softkey.

IPv6 Default Router 1

Default router used by the phone (Default Router 1).

Display only—Cannot configure.

Note

The phone obtains information on the default

router from IPv6 Router Advertisements.

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Chapter 4 Configuring Settings on the Cisco Unified IP Phones

Network Configuration Menu

Table 4-4

IPv6 Configuration Menu Options (continued)

Option

Description

To Change

IPv6 DNS Server 1

IPv6 DNS Server 2

Primary Domain Name System (DNS) server 

(DNS Server 1) and optional backup DNS servers (DNS

Server 2) used by the phone.

1. Unlock network configuration

options.

2. Set the DHCPv6 option to No.

If your configuration includes both DNSv6 and DNSv4

servers, the phone will look for its DNS server in the

following order:

3. Scroll to the appropriate DNS

Server option, press the Edit

softkey, and then enter a new

DNS server IP address.

1. IPv6 DNS Server 1

2. IPv6 DNS Server 2

4. Press the Validate softkey.

3. DNS Server 1-5 for IPv4 (respectively)

5. Repeat Steps 3 and 4 as needed to

assign the backup DNS server.

6. Press the Save softkey.

DHCPv6 Address

Released

Releases the IPv6 address that the phone has acquired

from the DHCPv6 server or by stateless address

autoconfiguration.

1. Unlock network configuration

options.

2. Scroll to the DHCPv6 Address

Released option and press the

Yes softkey to release the IP

address assigned by DHCP, or

press the No softkey if you do not

want to release this IP address.

Note

This field is only editable when the DHCPv6

option is enabled.

3. Press the Save softkey.

IPv6 Alternate TFTP

Indicates whether the phone is using the IPv6 Alternate

TFTP server.

1. Unlock network configuration

options.

2. Scroll to the IPv6 Alternate TFTP

option and press the Yes softkey

if the phone should use an

alternative TFTP server.

3. Press the Save softkey.

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Chapter 4 Configuring Settings on the Cisco Unified IP Phones

Network Configuration Menu

Table 4-4

IPv6 Configuration Menu Options (continued)

Option

Description

To Change

IPv6 TFTP Server 1

(SCCP phones only)

Primary IPv6 Trivial File Transfer Protocol (TFTP) server 1. Unlock the CTL file or ITL file,

used by the phone. If you are not using DHCPv6 in your

network and you want to change this server, you must use

the IPv6 TFTP Server 1 option.

if necessary. If the CTL and ITL

files both exist, unlock either file.

2. If DHCPv6 is enabled, set the

IPv6 Alternate TFTP option to

Yes.

If you set the IPv6 Alternate TFTP option to Yes or you

disable DHCPv6, you must enter a non-zero value for the

IPv6 TFTP Server 1 option.

3. Scroll to the IPv6 TFTP Server 1

option, press the Edit softkey,

and then enter a new TFTP server

IP address.

If you make changes to the Alternate TFTP or IPv6 TFTP

servers, you must first unlock the CTL file or ITL file on

the phone.

When the phone looks for its TFTP server, it gives

4. Press the Validate softkey, and

then press the Save softkey.

precedence to manually assigned TFTP servers, regardless

of the protocol. If your configuration includes both IPv6

and IPv4 TFTP servers, the phone prioritizes the order that

it looks for its TFTP server by giving priority to manually

assigned IPv6 TFTP servers and IPv4 TFTP servers. The

phone looks for its TFTP server in the following order:

1. Manually assigned IPv6 TFTP Servers

2. Manually assigned IPv4 TFTP Servers

3. DHCPv6 assigned TFTP Servers

4. DHCP assigned TFTP Servers

For information about the CTL or ITL file, see Cisco

Unified Communications Manager Security Guide. For

information about unlocking the CTL file, see Unlocking

the CTL and ITL Files, page 4-41.

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Chapter 4 Configuring Settings on the Cisco Unified IP Phones

Network Configuration Menu

Table 4-4

IPv6 Configuration Menu Options (continued)

Option

Description

To Change

IPv6 TFTP Server 2

(SCCP phones only)

Optional backup IPv6 TFTP server that the phone uses if 1. Unlock the CTL file or ITL file if

the primary IPv6 TFTP server is unavailable.

necessary. If both the CTL file

and ITL file exist, unlock either

of the files.

If you make changes to the Alternate TFTP or IPv6 TFTP

servers, you must first unlock the CTL file or ITL file on

the phone.

2. Unlock network configuration

options.

When the phone looks for its TFTP server, it gives

precedence to manually assigned TFTP servers, regardless 3. Enter an IP address for the IPv6

of the protocol. If your configuration includes both IPv6

and IPv4 TFTP servers, the phone prioritizes the order that

it looks for its TFTP server by giving priority to manually

assigned IPv6 TFTP servers and IPv4 TFTP servers. The

phone looks for its TFTP server in the following order:

TFTP Server 1 option.

4. Scroll to the IPv6 TFTP Server 2

option, press the Edit softkey,

and then enter a new backup

TFTP server IP address.

1. Manually assigned IPv6 TFTP Servers

2. Manually assigned IPv4 TFTP Servers

3. DHCPv6 assigned TFTP Servers

4. DHCP assigned TFTP Servers

5. Press the Validate softkey, and

then press the Save softkey.

For information about the CTL file or ITL file, see Cisco

Unified Communications Manager Security Guide. For

information about unlocking the CTL file, see Unlocking

the CTL and ITL Files, page 4-41.

Understanding DHCPv6 and Autoconfiguration

You can choose to configure the IP address and other network settings, such as the TFTP server, DNS

server, domain, and name on an IP Phone manually or by using a router or a DHCP server to

automatically assign the IP address and other network information. For more information on how the

Auto IP Configuration and DHCPv6 settings determine where the IP Phone acquires its IPv6 address and

other network settings, see Table 4-5.

^.Table 4-5

Determining Where a Phone Acquires Its Network Settings

DHCPv6

Auto IP Configuration

How the Phone Acquires its IP address and Network Settings

Disabled

You must manually configure an IP address and the other network settings.

Note

When DHCPv6 is disabled, the Auto IP Configuration setting is

ignored.

Disabled

Enabled

You must manually configure an IP address and the other network settings.

Note

When DHCPv6 is disabled, the Auto IP Configuration setting is

ignored.

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Chapter 4 Configuring Settings on the Cisco Unified IP Phones

Device Configuration Menu

Table 4-5

Determining Where a Phone Acquires Its Network Settings (continued)

DHCPv6

Auto IP Configuration

How the Phone Acquires its IP address and Network Settings

Enabled

Disabled

The DHCP server assigns the IP address and the other network settings to the

phone.

Enabled

When the M-bit is set on the router, the O-bit is ignored. The phone can set

its IPv6 address based on an IPv6 address received from a DHCPv6 server

or the phone can acquire its IPv6 address through stateless address

autoconfiguration.

When the M-bit is not set, you should set the O-bit on the router. The phone

will then acquire its IPv6 address through stateless address

autoconfiguration. The phone will not request an IPv6 address from the

DHCPv6 server, but it will request other network configuration information.

Related Topics

•

Overview of Options Configurable from a Phone, page 4-4

Unified CM Configuration Menu, page 4-19

Device Configuration Menu

The Device Configuration menu provides access to eight sub-menus from which you can view a variety

of settings that are specified in the configuration file for a phone. The phone downloads the

configuration file from the TFTP server. These sub-menus are:

•

SIP Configuration Menu for SIP Phones Only, page 4-20

Call Preferences Menu for SIP Phones, page 4-22

HTTP Configuration Menu, page 4-23

Locale Configuration Menu, page 4-24

UI Configuration Menu, page 4-26

Media Configuration Menu, page 4-28

Ethernet Configuration Menu, page 4-31

Security Configuration Menu, page 4-32

QoS Configuration Menu, page 4-33

Network Configuration Menu, page 4-34

For instructions about how to access the Device Configuration menu and its sub-menus, see Displaying

a Configuration Menu, page 4-2.

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Chapter 4 Configuring Settings on the Cisco Unified IP Phones

Device Configuration Menu

Unified CM Configuration Menu

The Unified CM Configuration menu contains the options Unified CM1, Unified CM2, Unified CM3,

Unified CM4, and Unified CM5. These options show the Cisco Unified Communications Manager

servers that are available for processing calls from the phone, in prioritized order. To change these

options, use Cisco Unified Communications Manager Administration, Cisco Unified CM Group

Configuration.

For an available Cisco Unified Communications Manager server, an option on the Unified CM

Configuration menu will show the Cisco Unified Communications Manager server IP address or name

and one of the states shown in Table 4-6.

Table 4-6

Cisco Unified Communications Manager Server States

State

Description

Active

Cisco Unified Communications Manager server from which the phone is

currently receiving call-processing services

Standby

Blank

Cisco Unified Communications Manager server to which the phone

switches if the current server becomes unavailable

No current connection to this Cisco Unified Communications Manager

server

An option may also display one of more of the designations or icons shown in Table 4-7.

Table 4-7

Cisco Unified Communications Manager Server Designations

Designation

Description

SRST

Indicates a Survivable Remote Site Telephony router capable of

providing Cisco Unified Communications Manager functionality with

a limited feature set. This router assumes control of call processing if

all other Cisco Unified Communications Manager servers become

unreachable. The SRST Cisco Unified Communications Manager

always appears last in the list of servers, even if it is active.

For more information, see Survivable Remote Site Telephony

Configuration in the Cisco Unified Communications Manager

Administration Guide.

TFTP

Indicates that the phone was unable to register with a Cisco Unified

Communications Manager listed in its configuration file, and it

registered with the TFTP server instead.

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Chapter 4 Configuring Settings on the Cisco Unified IP Phones

Device Configuration Menu

Table 4-7

Designation

Cisco Unified Communications Manager Server Designations (continued)

Description

Appears as a shield and indicates that the call is from a trusted device,

and that the connection to the Cisco Unified Communications

Manager is authenticated. For more information about authentication,

(Authentication icon)

(Encryption icon)

see Cisco Unified Communications Manager Security Guide.

Appears as a padlock and indicates that the call is from a trusted

device, and that the connection to the Cisco Unified Communications

Manager is authenticated and encrypted. For more information about

authentication and encryption, see Cisco Unified Communications

Manager Security Guide.

The Encryption icon is also displayed when a Cisco Unified IP Phone

is configured as protected. For more information about protected calls,

see Cisco Unified Communications Manager Security Guide.

Protected calls are not authenticated.

SIP Configuration Menu for SIP Phones Only

The SIP Configuration menu contains these sub-menus:

•

SIP General Configuration Menu, page 4-20

Line Settings Menu for SIP Phones, page 4-21

SIP General Configuration Menu

The SIP General Configuration menu displays information about the configurable SIP parameters on the

phone. Table 4-8 describes the options in this menu.

SIP General Configuration Menu Options

Description

Table 4-8

Option

To Change

Preferred

CODEC

Displays the CODEC to use when a call is initiated. This value will Display only—cannot configure.

always be set to none.

Out of Band

DTMF

Displays the configuration of the out-of-band signaling (for tone

detection on the IP side of a gateway). The Cisco Unified IP Phone

(SIP) supports out-of-band signaling by using the AVT tone method.

This value will always be set to avt.

Display only—cannot configure.

Proxy

This value will always be set to Yes.

Display only—cannot configure.

request expires.

Communications Manager

Administration, choose Device > 

Device Settings > SIP Profile.

Phone Label

Displays the text that is displayed on the top right status line of the Display only—cannot configure.

LCD on the phone. This text is for end user display only and has no

effect on caller identification or messaging. This value will always

be set to null.

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Chapter 4 Configuring Settings on the Cisco Unified IP Phones

Device Configuration Menu

Table 4-8

SIP General Configuration Menu Options (continued)

Option

Description

To Change

Enable VAD

This value is set to No by default.

From Cisco Unified

Communications Manager

Administration, choose Device > 

Device Settings > SIP Profile.

Start Media Port Displays the start Real-Time Transport Protocol (RTP) range for

media.

From Cisco Unified

Communications Manager

Administration, choose Device > 

Device Settings > SIP Profile.

End Media Port Displays the end Real-Time Transport Protocol (RTP) range for

media.

From Cisco Unified

Communications Manager

Administration, choose Device > 

Device Settings > SIP Profile.

NAT Enabled

NAT Address

Call Statistics

Displays if Network Address Translation (NAT) is enabled. This

value will always be set to false.

Display only—cannot configure.

Displays the WAN IP address of the NAT or firewall server. This

value will always be set to null.

Display only—cannot configure.

This value is set to No by default.

From Cisco Unified

Communications Manager

Administration, choose Device > 

Device Settings > SIP Profile.

Related Topics

•

Line Settings Menu for SIP Phones

The Line Settings menu displays information that relates to the configurable parameters for the lines on

your SIP Phone. Table 4-9 describes the options in this menu.

Table 4-9

Line Settings Menu Options

Option

Description

To Change

Name

Displays the lines and the number used to register each line.

Use Cisco Unified

Communications Manager

Administration to modify.

Short Name

Displays the short name configured for the line.

Use Cisco Unified

Communications Manager

Administration to modify.

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Chapter 4 Configuring Settings on the Cisco Unified IP Phones

Device Configuration Menu

Table 4-9

Line Settings Menu Options (continued)

Option

Description

To Change

Longer

Authentication

Name

Displays the name used by the phone for authentication if a

registration is challenged by the call control server during

initialization.

Use Cisco Unified

Communications Manager

Administration to modify.

The length of the SIP digest authentication name is 128 characters

for Cisco Unified 7900 Series SIP Phones. The authentication name

is used to verify that the phone is allowed to send SIP messages

(REGISTER, INVITE, and SUBSCRIBE) to the Cisco Unified CM.

Display Name

Proxy Address

Displays the identification the phone; used for display for caller

identification purposes.

Use Cisco Unified

Communications Manager

Administration to modify.

Displays the IP address of the proxy server used by the phone. The Display only—cannot configure.

value is left blank because it is not applicable to SIP Phones that are

using Cisco Unified Communications Manager.

Proxy Port

The value is left blank because it is not applicable to SIP Phones

that are using Cisco Unified Communications Manager.

Display only—cannot configure.

Shared Line

Displays if the line is part of a shared line (Yes) or not (No).

Display only—cannot configure.

Related Topics

•

Call Preferences Menu for SIP Phones

The Call Preferences menu displays settings that relate to the settings for the call preferences on the SIP

Phone. Table 4-10 describes the options in this menu.

Table 4-10

Call Preferences Menu Options

Option

Description

To Change

Caller ID Blocking

Indicates whether caller ID blocking is enabled

(Yes) or disabled (No) for the phone.

From Cisco Unified Communications

Manager Administration, choose Device > 

Device Settings > SIP Profile.

Anonymous Call Block

Call Waiting Preferences

Call Hold Ringback

Indicates whether anonymous call block is enabled From Cisco Unified Communications

(Yes) or disabled (No) for the phone.

Manager Administration, choose Device > 

Device Settings > SIP Profile.

Displays a sub-menu that indicates whether call

Use Cisco Unified Communications

waiting is enabled (Yes) or disabled (No) for each Manager Administration to modify.

line.

Indicates whether the call hold ringback feature is From Cisco Unified Communications

enabled (Yes) or disabled (No) for the phone.

Manager Administration, choose Device > 

Device Settings > SIP Profile.

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Chapter 4 Configuring Settings on the Cisco Unified IP Phones

Device Configuration Menu

Table 4-10

Call Preferences Menu Options (continued)

Option

Description

To Change

Stutter Msg Waiting

Indicates whether stutter message waiting is

enabled (Yes) or disabled (No) for the phone.

From Cisco Unified Communications

Manager Administration, choose Device > 

Device Settings > SIP Profile.

Call Logs BLF Enabled

Indicates whether BLF for call logs is enabled

(Yes) or disabled (No) for the phone.

Use Cisco Unified Communications

Manager Administration to modify.

Auto Answer Preferences Displays a sub-menu that indicates whether auto From Cisco Unified Communications

answer is enabled (Yes) or disabled (No) for the

each line.

Manager Administration, choose Call

Routing > Directory Number.

Speed Dials

Displays a sub-menu that displays the lines

available on the phone. Select a line to see the

From Cisco Unified Communications

Manager Administration, choose

speed dial label and number assigned to that line. Device > Phone > Add a New Speed Dial.

Related Topics

•

NTP Configuration Menu for SIP Phones,

HTTP Configuration Menu

The HTTP Configuration menu displays the URLs of servers from which the phone obtains a variety of

information. This menu also displays information about the idle display on the phone.

Note

Cisco Unified IP Phones do not support URLs with IPv6 addresses in the URL. This includes hostname

which maps to a IPv6 address for directories, services, messages, and information URLs. If you support

the phone using URLs, you must configure the phone and the servers that provide URL services with

IPv4 addresses.

Table 4-11 describes the options on the HTTP Configuration menu.

Table 4-11

HTTP Configuration Menu Options

Option

Description

To Change

Directories URL

URL of the server from which the phone

obtains directory information.

From Cisco Unified Communications Manager

Administration, choose Device > Phone > Phone

Configuration.

Services URL

URL of the server from which the phone

obtains Cisco Unified IP Phone services.

From Cisco Unified Communications Manager

Administration, choose Device > Phone > Phone

Configuration.

Messages URL

Information URL

URL of the server from which the phone

obtains message services.

From Cisco Unified Communications Manager

Administration, choose Device > Phone > Phone

Configuration.

URL of the help text that appears on the

phone.

From Cisco Unified Communications Manager

Administration, choose Device > Phone > Phone

Configuration.

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Chapter 4 Configuring Settings on the Cisco Unified IP Phones

Device Configuration Menu

Table 4-11

Option

HTTP Configuration Menu Options (continued)

Description

To Change

Authentication URL URL that the phone uses to validate requests From Cisco Unified Communications Manager

made to the phone web server.

Administration, choose Device > Phone > Phone

Configuration.

Proxy Server URL

URL of proxy server, which makes HTTP

From Cisco Unified Communications Manager

requests to non-local host addresses on behalf Administration, choose Device > Phone > Phone

of the phone HTTP client and provides

responses from the non-local host to the phone

HTTP client.

Configuration.

Idle URL

URL of an XML service that the phone

From Cisco Unified Communications Manager

displays when the phone has not been used for Administration, choose Device > Phone > Phone

the time specified in the Idle URL Time option Configuration.

and no menu is open. For example, you could

use the Idle URL option and the Idle URL

Time option to display a stock quote or a

calendar on the LCD screen when the phone

has not been used for 5 minutes.

Idle URL Time

Number of seconds that the phone has not

been used and no menu is open before the

From Cisco Unified Communications Manager

Administration, choose Device > Phone > Phone

XML service specified in the Idle URL option Configuration.

is activated.

Locale Configuration Menu

The Locale Configuration menu displays information about the user locale and the network locale used

by the phone. Table 4-12 describes the options on this menu.

Table 4-12

Locale Configuration Menu Options

Option

Description

To Change

User Locale

User locale associated with the phone user. The From Cisco Unified Communications Manager

user locale identifies a set of detailed information Administration, choose Device > Phone > Phone

to support users, including language, font, date

and time formatting, and alphanumeric keyboard

text information.

Configuration.

For more information on installing user locale,

see Cisco Unified Communications Operating

System Administration Guide.

User Locale Version Version of the user locale loaded on the phone.

Display only—cannot configure.

User Locale Char

Set

Character set that the phone uses for the user

locale.

Network Locale

Network locale associated with the phone user.

The network locale identifies a set of detailed

From Cisco Unified Communications Manager

Administration, choose Device > Phone > Phone

information that supports the phone in a specific Configuration.

location, including definitions of the tones and

cadences used by the phone.

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Chapter 4 Configuring Settings on the Cisco Unified IP Phones

Device Configuration Menu

Table 4-12

Locale Configuration Menu Options (continued)

Option

Description

To Change

Network Locale

Version

Version of the network locale loaded on the

phone.

Display only—cannot configure.

NTP Configuration Menu to view information on NTP server and

From Cisco Unified Communications Manager

Administration, choose System > Phone NTP

Reference.

mode configuration. For more information, see

(SIP Phones only)

page 4-25.

NTP Configuration Menu for SIP Phones

The NTP Configuration menu displays information about the NTP server and mode configuration used

by SIP Phones. Table 4-13 describes the options on this menu.

Table 4-13

NTP Configuration Menu Options

Option

Description

To Change

NTP IP Address 1 IP address of the primary NTP server.

From Cisco Unified Communications Manager

Administration, choose System > Phone NTP

Reference.

NTP IP Address 2 IP address of the secondary or backup NTP

server.

From Cisco Unified Communications Manager

Administration, choose System > Phone NTP

Reference.

NTP Mode 1

NTP Mode 2

Primary server mode. Supported modes are

Directed Broadcast, Unicast, Multicast, Any cast. Administration, choose System > Phone NTP

From Cisco Unified Communications Manager

Reference.

Secondary server mode. Supported modes are

From Cisco Unified Communications Manager

Directed Broadcast, Unicast, Multicast, Any cast. Administration, choose System > Phone NTP

Reference.

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Chapter 4 Configuring Settings on the Cisco Unified IP Phones

Device Configuration Menu

UI Configuration Menu

The UI Configuration menu displays the status of various user interface features on the phone.

Table 4-14 describes the fields in this menu.

Table 4-14

UI Configuration Menu Options

Option

Description

To Change

Auto Line Select

Indicates whether the phone shifts the call focus From Cisco Unified Communications Manager

to incoming calls on all lines.

Administration, choose

Device > Phone > Phone Configuration.

When this option is disabled, the phone only

shifts the call focus to incoming calls on the line

that is in use. When this option is enabled, the

phone shifts the call focus to the line with the

most recent incoming call.

Default: Disabled

BLF for Call Lists

Indicates whether the Busy Lamp Field (BLF) is From Cisco Unified Communications Manager

enabled for call lists.

Administration, choose System > Enterprise

Parameters.

Reverting Focus

Priority

Indicates whether the phone shifts the call focus From Cisco Unified Communications Manager

on the phone screen to an incoming call or a

reverting hold call. Settings include:

Administration, choose System > Device Pool.

Related Topics

•

Call Statistics Screen, page 8-14

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Chapter 4 Configuring Settings on the Cisco Unified IP Phones

Device Configuration Menu

Network Configuration Menu

The Network Configuration menu displays device-specific network configuration settings on the phone.

Table 4-19 describes the options in this menu.

Note

The phone also has a Network Configuration menu that you access directly from the Settings menu. For

information about the options on that menu, see Network Configuration Menu, page 4-5.

Table 4-19

Network Configuration Menu Options

Option

Description

To Change

Load Server

Used to optimize installation time for phone

firmware upgrades and offload the WAN by

storing images locally, negating the need to

traverse the WAN link for each phone's upgrade.

From Cisco Unified Communications Manager

Administration, choose Device > Phone >

Phone Configuration.

You can set the Load Server to another TFTP

server IP address or name (other than the TFTP

Server 1 or TFTP Server 2) from which the phone

firmware can be retrieved for phone upgrades.

When the Load Server option is set, the phone

contacts the designated server for the firmware

upgrade.

Note

The Load Server option allows you to

specify an alternate TFTP server for phone

upgrades only. The phone continues to use

TFTP Server 1 or TFTP Server 2 to obtain

configuration files. The Load Server

option does not provide management of the

process and of the files, such as file

transfer, compression, or deletion.

RTP Control Protocol Indicates whether the phone supports the

Real-Time Control Protocol (RTCP). Settings

include:

From Cisco Unified Communications Manager

Administration, choose Device > Phone >

Phone Configuration.

•

Enabled

Disabled—default

If this feature is disabled, several call statistic

values display as 0. For additional information, see

the following sections:

•

Streaming Statistics, page 7-11

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Chapter 4 Configuring Settings on the Cisco Unified IP Phones

Device Configuration Menu

Table 4-19

Network Configuration Menu Options (continued)

Option

Description

To Change

CDP: PC Port

Indicates whether CDP is supported on the PC port From Cisco Unified Communications Manager

(default is enabled).

Administration, choose Device > Phone.

Enable CDP on the PC port when Cisco VT

Advantage/Unified Video Advantage (CVTA) is

connected to the PC port. CVTA does not work

without CDP interaction with the phone.

Note

When CDP is disabled in Cisco Unified

Communications Manager, a warning is

displayed, indicating that disabling CDP

on the PC port prevents CVTA from

working.

The current PC and switch port CDP

values are shown on the Settings menu.

CDP: SW Port

Indicates whether CDP is supported on the switch From Cisco Unified Communications Manager

port (default is enabled). Administration, choose Device > Phone.

•

Enable CDP on the switch port for VLAN

assignment for the phone, power negotiation,

QoS management, and 802.1x security.

•

Enable CDP on the switch port when the

phone is connected to a Cisco switch.

Note

When CDP is disabled in Cisco Unified

Communications Manager, a warning is

presented, indicating that CDP should be

disabled on the switch port only if the

phone is connected to a non-Cisco switch.

Note

The current PC and switch port CDP

values are shown on the Settings menu.

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Chapter 4 Configuring Settings on the Cisco Unified IP Phones

Device Configuration Menu

Table 4-19

Option

Network Configuration Menu Options (continued)

Description

To Change

Peer Firmware Sharing The Peer Firmware Sharing feature provides these From Cisco Unified Communications Manager

advantages in high speed campus LAN settings:

Administration, choose Device > Phone >

Phone Configuration.

•

Limits congestion on TFTP transfers to

centralized remote TFTP servers

Eliminates the need to manually control

firmware upgrades

Reduces phone downtime during upgrades

when large numbers of devices are reset

simultaneously

Peer Firmware Sharing may also aid in firmware

upgrades in branch/remote office deployment

scenarios over bandwidth-limited WAN links.

When enabled, it allows the phone to discover

similar phones on the subnet that are requesting the

files that make up the firmware image, and to

automatically assemble transfer hierarchies on a

per-file basis. The individual files making up the

firmware image are retrieved from the TFTP

server by only the root phone in the hierarchy, and

are then rapidly transferred down the transfer

hierarchy to the other phones on the subnet using

TCP connections.

This menu option indicates whether the phone

supports peer firmware sharing. Settings include:

•

Enabled—default

Disabled

Log Server

Indicates the IP address and port of the remote

logging machine to which the phone sends log

From Cisco Unified Communications Manager

Administration, choose Device > Phone >

messages. These log messages help in debugging Phone Configuration.

the Peer Firmware Sharing feature.

Note

The remote logging setting does not affect

the sharing log messages sent to the phone

log.

LLDP: PC Port

Enables and disables Link Layer Discovery

From Cisco Unified Communications Manager

Protocol (LLDP) on the PC port. Use this setting to Administration, choose

force the phone to use a specific discovery

protocol. Settings include:

Device > Phone > Phone Configuration.

•

Enabled—default

Disabled

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Chapter 4 Configuring Settings on the Cisco Unified IP Phones

Device Configuration Menu

Table 4-19

Network Configuration Menu Options (continued)

Description

Option

To Change

LLDP-MED: SW Port Enables and disables Link Layer Discovery

From Cisco Unified Communications Manager

Protocol Media Endpoint Discovery (LLDP-MED) Administration, choose

on the switch port. Use this setting to force the

phone to use a specific discovery protocol, which

should match the protocol supported by the switch.

Settings include:

Device > Phone > Phone Configuration.

•

Enabled—default

Disabled

LLDP Asset ID

Identifies the asset ID assigned to the phone for

inventory management.

From Cisco Unified Communications Manager

Administration, choose Device > Phone >

Phone Configuration.

Wireless Headset

Enables users to receive notifications of incoming From Cisco Unified Communications Manager

Hookswitch Control

calls and answer or end calls while working in a

wireless environment.

Administration, choose Device > Phone >

Phone Configuration.

LLDP Power Priority Advertises the phone’s power priority to the

switch, enabling the switch to appropriately

From Cisco Unified Communications Manager

Administration, choose

provide power to the phones. Settings include:

Device > Phone > Phone Configuration.

•

Unknown—default

Low

High

Critical

IP Addressing Mode

Displays the IP addressing mode that is available From Cisco Unified Communications Manager

on the phone—IPv4 only, IPv6 only, or IPv4 and Administration, choose Device > Device

IPv6.

Settings > Common Device Configuration.

IP Addressing Mode

Preference for

Signaling

Indicates the IP address version that the phone uses From Cisco Unified Communications Manager

during signaling with Cisco Unified

Communications Manager when both IPv4 and

IPv6 are available on the phone.

Administration, choose Device > Device

Settings > Common Device Configuration.

Displays one of the following options on the

phone:

•

Use System Default—The dual-stack phone

uses the default system addressing

•

IPv4—The dual-stack phone prefers to

establish a connection via an IPv4 address

during a signaling event

•

IPv6—The dual-stack phone prefers to

establish a connection via an IPv6 address

during a signaling event

Default: Use System Default

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Chapter 4 Configuring Settings on the Cisco Unified IP Phones

Device Configuration Menu

Table 4-19

Option

Network Configuration Menu Options (continued)

Description

To Change

Auto IP Configuration Displays whether the auto configurations is

enabled or disabled on the phone.

From Cisco Unified Communications Manager

Administration, choose Device > Device

Settings > Common Device Configuration.

The Auto IP Configuration setting along with the

DHCPv6 setting determine how the IP Phone

obtains its IPv6 address and other network

settings. For more information on how these two

settings affect the network settings on the phone,

see Table 4-5.

Note

Use the “Allow Auto-Configuration for

Phones” setting in Cisco Unified

Communications Manager Administration.

IPv6 Load Server

Used to optimize installation time for phone

firmware upgrades and off load the WAN by

storing images locally, negating the need to

traverse the WAN link for each phone's upgrade.

Use Cisco Unified Communications Manager

Administration to modify.

You can set the Load Server to another TFTP

server IP address or name (other than the IPv6

TFTP Server 1 or IPv6 TFTP Server 2) from which

the phone firmware can be retrieved for phone

upgrades. When the Load Server option is set, the

phone contacts the designated server for the

firmware upgrade.

Note

The Load Server option allows you to

specify an alternate TFTP server for phone

upgrades only. The phone continues to use

IPv6 TFTP Server 1 or IPv6 TFTP Server

2 to obtain configuration files. The Load

Server option does not provide

management of the process and of the files,

such as file transfer, compression, or

deletion.

Note

When you configure both an IPv6 Load

Server and a Load Server (for IPv4), the

IPv6 Load server takes precedence.

IPv6 Log Server

Indicates the IP address and port of the remote

logging machine to which the phone sends log

messages. These log messages help in debugging

the peer to peer image distribution feature.

Use Cisco Unified Communications Manager

Administration to modify.

Note

The remote logging setting does not affect

the sharing log messages sent to the phone

log.

Related Topics

•

See Troubleshooting Cisco Unified IP Phone

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Chapter 4 Configuring Settings on the Cisco Unified IP Phones

Security Configuration Menu

The Security Configuration that you access directly from the Settings menu provides information about

various security settings. This menu also provides access to the L Trust List menu. The Trust List menu

indicates if the CTL file or the ITL file is installed on the phone.

Table 4-20 describes the options in this menu.

Note

The phone also has a Security Configuration menu that you access from the Device menu. For

information about the security options on that menu, see Security Configuration Menu, page 4-32.

Table 4-20

Security Menu Settings

Option

Description

To Change

Web Access Enabled Indicates whether web access is enabled (Yes) or For more information, see Disabling and Enabling

disabled (No) for the phone.

Web Page Access, page 7-3.

Security Mode

MIC

Displays the security mode that is set for the

phone.

From Cisco Unified Communications Manager

Administration, choose Device > Phone > Phone

Configuration.

Indicates whether a manufacturing installed

certificate (used for the security features) is

For information about how to manage the MIC for

your phone, see Using the Certificate Authority

installed on the phone (Yes) or is not installed on Proxy Function in Cisco Unified Communications

the phone (No). Manager Security Guide.

LSC

Indicates whether a locally significant certificate For information about how to manage the LSC for

(used for the security features) is installed on the your phone, see Using the Certificate Authority

phone (Yes) or is not installed on the phone

(No).

Proxy Function in Cisco Unified Communications

Manager Security Guide.

CTL File

Displays the MD5 hash of the certificate trust list For more information about this file, see

(CTL) file that is installed in the phone, and Configuring the Cisco CTL Client in Cisco

provides access to the CTL File submenu. If no Unified Communications Manager Security

CTL file is installed on the phone, this field

displays No. If security is configured for the

phone, the CTL file installs automatically when

the phone reboots or resets.

Guide.)

If a CTL file is installed on the phone, also

provides access to the CTL File screen. For more

information, see CTL File Submenu, page 4-40.

Trust List

The Trust List is a top-level menu that provides For more information, see Trust List Menu,

submenus for the CTL, ITL, and Signed

Configuration files.

page 4-43.

The CTL File submenu displays the contents of

the CTL file. The ITL File submenu displays

contents of the ITL file. The CTL File and ITL

File submenus also display the MD5 hash of the

file. The MD5 hash value from the phone can be

compared with the MD5 hash value of the file

from the TFTP server to verify if the correct file

is installed on the phone.

The Signed Configuration File submenu displays

the SRST certificate that is installed via the

authenticated digitally signed configuration file.

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Chapter 4 Configuring Settings on the Cisco Unified IP Phones

Security Configuration Menu

Table 4-20

Security Menu Settings (continued)

Option

Description

To Change

VPN Configuration

Allows you to configure VPN configuration for For more information, see the Cisco Unified

this phone.

Communications Manager Security Guide,

Virtual Private Network Configuration.

(Supported only for the Cisco Unified IP Phone

7942G, 7945G, and 7962G.)

802.1X

Authentication

Allows you to enable 802.1X authentication for See 802.1X Authentication and Status, page 4-44.

this phone.

802.1X

Displays real-time status progress of the 802.1X Display only—Cannot configure.

Authentication Status authentication transaction.

CTL File Submenu

The CTL File screen includes the options described in Table 4-21.

If a CTL file is installed on the phone, you can access the CTL File submenu by pressing the Settings

button and choosing Security Configuration > Trust List.

To exit the CTL File submenu, press the Exit softkey.

Table 4-21

CTL File Settings

Option

Description

To Change

Unified CM/TFTP

Server

Common Name (from the Cisco Unified

Communications Manager Certificate) of a Cisco Network Configuration Menu, page 4-5.

Unified Communications Manager and TFTP

For information about changing these options, see

server used by the phone. Also displays a

certificate icon

for this server.

if a certificate is installed

If neither the primary TFTP (TFTP Server 1)

server nor the backup TFTP server (TFTP Server

2) is listed in the CTL file, you must unlock the

CTL file before you can save changes that you

make to the TFTP Server 1 option or to the TFTP

Server 2 option on the Network Configuration

menu.

Application Server Common Name (from the Cisco Unified

Communications Manager Certificate) of the

For more information about phone-trust

certificates, see the following manuals:

trusted application server used by the phone.

•

Cisco Unified Communications Operating

System Administration Guide, Security.

Also displays a certificate

icon.

A phone-trust certificate is used to authenticate

application servers with which the phone

communicates.

•

Cisco Unified Communications Manager

Security Guide, Security Overview.

One Application Server menu item appears for

each phone-trust store whose certificates have

been uploaded into Cisco Unified OS

Administration and later downloaded into the

phone’s CTL file.

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Chapter 4 Configuring Settings on the Cisco Unified IP Phones

Unlocking the CTL and ITL Files

Security Configuration Menu

To unlock the CTL and ITL files from the Security Configuration screen, follow these steps:

Procedure

Step 1

Step 2

Press **# to unlock options on the overall setting menu of the Cisco Unified IP Phone.

Select Trust List > CTL file or ITL file (depending on which file is installed in your phone).

Note

If both CTL and ITL files are installed in your phone, you can choose either option.

Step 3

Note

Press Unlock softkey to unlock Trust List files on the phone. The CTL or ITL files, if installed on your

phone, will be unlocked together.

When you press the Unlock softkey, it changes to Lock. If you decide not to change the TFTP server option,

press the Lock softkey to lock the CTL file.

ITL File Submenu

The ITL File screen includes the options that are described in Table 4-22.

If an ITL file is installed on the phone, you can access the ITL File submenu by pressing the Settings

button and choosing Security Configuration > Trust List.

Note

The TFTP server generates the ITL file. The Trust Verification Service does not generate the ITL file.

Table 4-22

ITL File Settings

Option

Description

To Change

ITL File

Displays the MD5 hash of the

For more information about the

Identity Trust List (ITL) file that is ITL file, see Security by Default in

installed in the phone. If security is Cisco Unified Communications

configured for the phone, the ITL Manager Security Guide.

file installs automatically when the

phone reboots or resets.

A locked padlock icon

in this

option indicates that the ITL file is

locked.

An unlocked padlock icon

indicates that the ITL file is

unlocked.

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Chapter 4 Configuring Settings on the Cisco Unified IP Phones

Security Configuration Menu

Table 4-22

ITL File Settings

Option

Description

Common Name (from the Cisco

Unified Communications Manager server, see Using the Certificate

To Change

CAPF Server

For more information about this

Certificate) of the CAPF used by

the phone. Also displays a

Authority Proxy Function in Cisco

Unified Communications Manager

certificate icon

if a certificate Security Guide.

is installed for this server.

Unified CM/TFTP Server

Common Name (from the Cisco

For information about changing

Unified Communications Manager these options, see Network

Certificate) of a Cisco Unified

Communications Manager and

TFTP server used by the phone.

Also displays a certificate icon

if a certificate is installed for this

server.

Configuration Menu, page 4-5.

If neither the certificate of TFTP

(TFTP Server 1) nor the certificate

of backup TFTP (TFTP Server 2) is

not in the CTL or ITL file, you

must unlock the CTL file.

Application Server

Common Name (from the Cisco

For more information about

Unified Communications Manager phone-trust certificates, see the

Certificate) of the trusted

application server used by the

phone.

following manuals:

•

Cisco Unified

Communications Operating

System Administration Guide,

Security.

Also displays a certificate icon

A phone-trust certificate is used to

authenticate application servers

with which the phone

•

Cisco Unified

Communications Manager

Security Guide, Security

Overview.

communicates.

One Application Server menu item

appears for each phone-trust store

whose certificates have been

uploaded into Cisco Unified OS

Administration and later

downloaded into the phone’s ITL

file.

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Chapter 4 Configuring Settings on the Cisco Unified IP Phones

Security Configuration Menu

Table 4-22

ITL File Settings

Option

Description

To Change

For more information, see Cisco

Trust Verification Service Server

Common Name (from the Cisco

Unified Communications Manager Unified Communications Manager

Certificate) of the trusted

application server used by the

phone.

System Administrator Guide.

Also displays a certificate icon

A phone-trust TVS certificate is

used to authenticate TVS servers

with which the phone

communicates. There can be more

than one entry for the TVS servers.

Trust List Menu

The Trust List menu provides a top-level menu containing CTL, ITL, and the Signed Configuration

submenus. The content of the Signed Configuration file is SRST.

The Trust List menu displays information about all of the servers that the phone trusts and includes the

options described in Table 4-23.

To exit the Trust List menu, press the Exit softkey.

Table 4-23

Trust List Menu Settings

Option

Description

To Change

CAPF Server

Common Name (from the Cisco Unified

For more information about this file, see

Communications Manager Certificate) of the

Configuring the Cisco CTL Client in Cisco Unified

CAPF server used by the phone. Also displays Communications Manager Security Guide.

a certificate icon

if a certificate is

installed for this server.

Unified CM/TFTP

Server

Common Name (from the Cisco Unified

Communications Manager Certificate) of a

For more information about this file, see

Configuring the Cisco CTL Client in Cisco Unified

Cisco Unified Communications Manager and Communications Manager Security Guide.

the TFTP server used by the phone. Also

displays a certificate icon

is installed for this server.

if a certificate

If the certificate of the TFTP (TFTP Server 1)

or the certificate of the backup TFTP (TFTP

Server 2) is not in the CTL or ITL file, one of

the files must be unlocked.

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Chapter 4 Configuring Settings on the Cisco Unified IP Phones

Security Configuration Menu

Table 4-23

Trust List Menu Settings (continued)

Option

Description

To Change

SRST Router

Common Name (from the Cisco Unified

Communications Manager Certificate) of the

trusted SRST router that is available to the

phone, if such a device has been configured in

Cisco Unified Communications Manager

Administration. Also displays a certificate icon

if a certificate is installed for this server.

For more information about this file, see

Configuring the Cisco CTL Client in Cisco Unified

Communications Manager Security Guide.

Application Server Common Name (from the Cisco Unified

Communications Manager Certificate) of the

For more information about phone-trust certificates,

see the following manuals:

trusted application server used by the phone.

•

Cisco Unified Communications Operating

System Administration Guide, Security.

Also displays a certificate

icon.

A phone-trust certificate is used to authenticate

application servers with which the phone

communicates.

•

Cisco Unified Communications Manager

Security Guide, Security Overview.

One Application Server menu item appears for

each phone-trust store whose certificates have

been uploaded into Cisco Unified OS

Administration and later downloaded into the

Cisco Unified IP Phone CTL file.

802.1X Authentication and Status

The 802.1X Authentication and 802.1X Authentication Status menus allow you to enable 802.1X

authentication and monitor its progress. These options are described in Table 4-24 and Table 4-25.

You can access the 802.1X Authentication settings by pressing the Settings button and choosing one of

the following:

•

To configure your 802.1x authentication, choose Security Configuration > 802.1X

Authentication

To view the transaction status of your 802.1x authentication, choose Security Configuration >

802.1X Authentication Status.

To exit these menus, press the Exit softkey.

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Chapter 4 Configuring Settings on the Cisco Unified IP Phones

Security Configuration Menu

Table 4-24

802.1X Authentication Settings

Option

Description

To Change

Device Authentication

Determines whether 802.1X authentication

is enabled:

1. Choose Settings > Security Configuration >

802.1X Authentication > Device

Authentication.

•

Enabled—Phone uses 802.1X

authentication to request network

access.

2. Set the Device Authentication option to

Enabled or Disabled.

•

Disabled—Default setting in which the 3. Press the Save softkey.

phone uses CDP to acquire VLAN and

network access.

EAP-MD5

Specifies a password for use with 802.1X

Authentication using the following menu

options (described in the following rows):

Choose Settings > Security Configuration >

802.1X Authentication > EAP-MD5.

•

Device ID

Shared Secret

Realm

Device ID—A derivative of the phone’s

model number and unique MAC address,

displayed in this format:

Display only—Cannot configure.

CP-<model>-SEP-<MAC>

Shared Secret—Choose a password to use on 1. Choose EAP-MD5 > Shared Secret.

the phone and on the authentication server.

The password must be between 6 and 32

characters, consisting of any combination of

numbers or letters.

2. Enter the shared secret.

3. Press Save.

Security, page 9-9 for assistance in recovering

from a deleted shared secret.

Note

If you disable 802.1X authentication

or perform a factory reset of the

phone, the shared secret is deleted.

Realm—Indicates the user network domain, Display only—Cannot configure.

always set as Network.

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Chapter 4 Configuring Settings on the Cisco Unified IP Phones

Security Configuration Menu

Table 4-25 describes the 802.1X Authentication Real-Time Status.

Table 4-25

802.1X Authentication Real-Time Status

Option

Description

To Change

802.1X Authentication

Status

Real-time progress of the 802.1X authentication

status, displaying one of the following states:

Display only—Cannot configure.

•

Disabled—802.1X is disabled and transaction

was not attempted

Disconnected—Physical link is down or

disconnected

Connecting—Trying to discover or acquire the

authenticator

Acquired—Authenticator acquired, awaiting

authentication to begin

•

Authenticating—Authentication in progress

Authenticated—Authentication successful or

implicit authentication due to timeouts

•

Held—Authentication failed, waiting before

next attempt (approximately 60 seconds)

VPN Configuration

The VPN Configuration menu allows you to enable a virtual private network (VPN) connection using

the Secure Sockets Layer (SSL) when a phone is located outside a trusted network or when network

traffic between the phone and Cisco Unified CM crosses untrusted networks.

Note

VPN Client is supported only for the Cisco Unified IP Phones 7942G and 7962G.

You configure the VPN Client feature as needed. If it is enabled and the VPN Client mode is enabled on

the phone, you are prompted for your credentials as follows:

•

If your phone is located outside the corporate network, you are prompted at login to enter your

credentials based on the authentication method that you configure on your phone.

If your phone is located inside the corporate network,

Note

•

When the power is lost

–

If Auto Network Detection is disabled, you are prompted for credentials, and a VPN connection

is possible.

–

If Auto Network Detection is enabled, you cannot connect through VPN so you are

not prompted.

Connecting to VPN

Use this procedure to access the VPN Configuration settings and connect through VPN.

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Chapter 4 Configuring Settings on the Cisco Unified IP Phones

Security Configuration Menu

Step 1

Step 2

Press the Settings button and choose Security Configuration > VPN Configuration.

After the phone starts up and the VPN Login screen appears, enter your credentials based on the

configured authentication method:

•

Username and password—Enter your username and the password that your system administrator

gave you.

Password and certificate—Enter the password that your system administrator gave you. Your

username is derived from the certificate.

Certificate—If the phone uses only a certificate for authentication, you do not need enter

authentication data. The VPN Login screen displays the status of the phone attempting the VPN

connection.

Note

When the power is lost or in some scenarios when the phone is reset, all stored credentials are

removed.

Step 3

Step 4

To establish the VPN connection, press the Submit softkey.

To disable the VPN login process, press the Cancel softkey.

VPN Configuration Settings

Table 4-26 shows the VPN option on the Cisco Unified IP Phone.

Table 4-26

VPN Configuration Settings

Option

Description

To Change

VPN

Determines if the VPN Client is enabled

or disabled:

1. Choose Settings > Security

Configuration > VPN Configuration >

VPN.

•

Enable—Enables VPN feature. (When

enabled, the Disable softkey is shown.)

2. Set the VPN option to Enabled or

Disabled.

•

Disable—Disables VPN feature (When

disabled, the Enable softkey is shown).

If the feature is disabled on the Cisco

Unified Communications Manager, this

option is disabled.

Settings do not have to be unlocked to set

this option.

Clear Username and

Password

Clears the current username and password.

This option is inactive when the

authentication method is certificate only, or

if the feature is disabled on the Cisco

Unified Communications Manager.

Auto Network Detection

Shows if option is Enabled or Disabled.

Display only—Configured on Cisco

Unified Communications Manager.

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Chapter 4 Configuring Settings on the Cisco Unified IP Phones

Security Configuration Menu

Table 4-26

VPN Configuration Settings (continued)

Option

Description

To Change

Concentrator 1

Concentrator 2

Concentrator 3

Allows you to see if concentrator 1, 2, or 3 is

Connected or Inactive and view the

concentrator details.

For configured concentrators, press the

Select softkey to view concentrator details.

A new screen appears that has a title of

“Concentrator X,” where X is the

concentrator number. The URL configured

for the concentrator displays in the window

with the link to the URL on the first line and

In the VPN Configuration menu, choose

Concentrator 1, Concentrator 2, or

Concentrator 3, as desired:

•

For a configured concentrator, a status of

the URL itself on the second line.

Connected or Inactive displays on the VPN

Configuration screen.

•

For an unconfigured concentrator, no status

displays, and the Select softkey is inactive.

Authentication Mode

Encryption Method

Shows the authentication method:

Display only—Configured on Cisco

Unified Communications Manager.

•

Certificate

Username and Password

Password and Certificate

Shows the encryption method if the VPN tunnel is Displays the encryption method only if a

connected:

VPN tunnel is connected; otherwise, no

value is displayed.

•

AES128-SHA

AES256-SHA

DES-CBC3-SHA

If VPN is not connected, no method is shown.

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C H A P T E R

Configuring Features, Templates, Services,

and Users

After you install Cisco Unified IP Phones in your network, configure their network settings, and add

them to Cisco Unified Communications Manager, you must use Cisco Unified Communications

Manager Administration to configure telephony features, optionally modify phone templates, set up

services, and assign users.

This chapter provides an overview of these configuration and setup procedures. Cisco Unified

Communications Manager documentation provides detailed instructions for these procedures.

For suggestions about how to provide users with information about features, and what information to

provide, see Appendix A, Providing Information to Users Via a Website.

For information about setting up phones in non-English environments, see Appendix C, Supporting

International Users.

This chapter includes following topics:

•

Telephony Features Available for the Cisco Unified IP Phone, page 5-1

Configuring Product Specific Configuration Parameters, page 5-22

Configuring Corporate and Personal Directories, page 5-24

Modifying Phone Button Templates, page 5-25

Configuring Softkey Templates, page 5-27

Setting Up Services, page 5-28

Adding Users to Cisco Unified Communications Manager, page 5-28

Managing the User Options Web Pages, page 5-29

Enabling EnergyWise on the Cisco Unified IP Phone, page 5-31

Telephony Features Available for the Cisco Unified IP Phone

After you add Cisco Unified IP Phones to Cisco Unified Communications Manager, you can add

functionality to the phones. Table 5-1 includes a list of supported telephony features, many of which you

can configure using Cisco Unified Communications Manager Administration. The Reference column

lists Cisco Unified Communications Manager and other documentation that contains configuration

procedures and related information.

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Chapter 5 Configuring Features, Templates, Services, and Users

Telephony Features Available for the Cisco Unified IP Phone

For information about using most of these features on the phone, see Cisco Unified IP Phone 7962G,

7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE User Guide. For a comprehensive listing of features

on the phone, see Cisco Unified IP Phone Features A–Z.

Note

Cisco Unified Communications Manager Administration also provides service parameters that you can

use to configure various telephony functions. For more information about service parameters and the

functions that they control, see Cisco Unified Communications Manager Administration Guide.

Table 5-1

Telephony Features for the Cisco Unified IP Phone

Feature

Description

Configuration Reference

Abbreviated dialing

Allows users to speed dial a phone number by

entering an assigned index code (1-99) on the

phone keypad.

For more information, see:

•

Cisco Unified Communications Manager

Administration Guide, Cisco Unified IP

Note

You can use Abbreviated Dialing while

on hook or off hook.

•

Cisco Unified Communications Manager

System Guide, Cisco Unified IP Phones.

Users assign index codes from the User Options

web pages.

Add Select to Join

Creates a conference by joining together existing For more information, see Cisco Unified IP

calls that are on a single phone line. Phone Guide, Basic Call Handling.

(Cisco Unified IP

Phones 7961G-GE,

7961G, 7941G-GE,

and 7941G Only)

Agent Greeting

Allows an agent or administrator to create and play For more information, see:

a prerecorded greeting automatically at the

•

Cisco Unified Communications Manager

beginning of a call, such as a customer call, before

the agent begins the conversation with the caller.

An Agent can prerecord a single greeting or

multiple ones as needed and create and update

them.

Features and Services Guide, Barge and

Privacy.

•

Cisco Unified Communications Manager

System Guide, Cisco Unified IP Phones.

When a customer calls, both callers hear the

prerecorded greeting. The agent can remain on

mute until the greeting ends or answer the call over

the greeting.

All codecs supported for the phone are supported

for Agent Greeting calls.

To enable Agent Greeting in the Cisco Unified CM

Administration application, choose Device >

Phone, locate IP Phone that you want to configure.

Scroll to the Device Information Layout pane and

set Builtin Bridge to On or Default.

If Builtin Bridge is set to Default, in the

Cisco Unified CM Administration application,

choose System > Service Parameter and select

the appropriate Server and Service. Scroll to the

Clusterwide Parameters (Device - Phone) pane and

set Builtin Bridge Enable to On.

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Chapter 5 Configuring Features, Templates, Services, and Users

Telephony Features Available for the Cisco Unified IP Phone

Table 5-1

Telephony Features for the Cisco Unified IP Phone (continued)

Feature

Description

Configuration Reference

Anonymous Call Block Allows a user to reject calls from anonymous

See Cisco Unified Communications Manager

Administration Guide, SIP Profile

callers.

(SIP Phones only)

Any Call Pickup

Allows users to pick up a redirected call via the

Computer Telephony Integration (CTI)

For more information, see Cisco Unified

Communications Manager Features and

application, on any line in their call pickup group, Services Guide, Call Pickup Configuration.

regardless of how the call was routed to the phone.

Assisted Directed Call Enables users to park a call by pressing only one For more information, see the Cisco Unified

Park

button using the Direct Park feature. You must

configure a Busy Lamp Field (BLF) Assisted

Directed Call Park button. When users press an

idle BLF Assisted Directed Call Park button for an

active call, the active call is parked at the Direct

Park slot associated with the Assisted Directed

Call Park button.

Communications Manager Features and

Services Guide, Assisted Directed Call Park.

Audible Message

Waiting Indicator

(AMWI)

A stutter tone from the handset, headset, or

speakerphone indicates that a user has one or more

new voice messages on a line.

For more information, see:

•

Cisco Unified Communications Manager

System Guide, Cisco Unified IP Phones.

Note

The stutter tone is line-specific. You hear it

only when using the line with the waiting

messages.

•

Cisco Unified Communications Manager

Administration Guide, Directory Number

Auto Answer

Auto dial

Connects incoming calls automatically after a ring For more information, see Cisco Unified

or two.

Communications Manager Administration

Guide, Directory Number Configuration.

Auto Answer works with either the speakerphone

or the headset.

Allows the phone user to choose from matching

numbers in the Placed Calls log while dialing. To

place the call, the user can choose a number from

the Auto Dial list or continue to enter digits

manually.

Requires no configuration.

Auto-pickup

Allows a user to use one-touch pickup

functionality for call pickup features.

For more information, see Cisco Unified

Communications Manager Features and

Services Guide, Call Pickup.

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Chapter 5 Configuring Features, Templates, Services, and Users

Telephony Features Available for the Cisco Unified IP Phone

Table 5-1

Telephony Features for the Cisco Unified IP Phone (continued)

Feature

Description

Configuration Reference

Automatic Port

Synchronization

When the Cisco Unified CM administrator uses the To configure the parameter in the Cisco

Remote Port Configuration feature to set the speed Unified CM Administration application,

and duplex function of an IP Phone remotely, loss choose Device > Phone, select the appropriate

of packets can occur if one port is slower than the IP Phones, and scroll to the Product Specific

other.

Configuration Layout pane.

The Automatic Port Synchronization feature

To configure the setting on multiple phones

synchronizes the ports to the lowest speed among simultaneously, enable Automatic Port

the two ports, which eliminates packet loss. When Synchronization in the Enterprise Phone

automatic port synchronization is enabled, it is

recommended that both ports be configured for

autonegotiate. If one port is enabled for

Configuration (System > Enterprise Phone

Configuration).

autonegotiate and the other is at a fixed speed, the

phone synchronizes to the fixed port speed.

Note

If both the ports are configured for fixed

speed, the Automatic Port Synchronization

feature is ineffective.

Note

The Remote Port Configuration and

Automatic Port Synchronization features

are compatible only with IEEE 802.3AF

Power of Ethernet (PoE) switches.

Switches that support only Cisco Inline

Power are not compatible. Enabling this

feature on phones that are connected to

these types of switches could result in loss

of connectivity to Cisco Unified CM, if the

phone is powered by PoE.

Barge (and cBarge)

Allows a user to join a non-private call on a shared For more information, see:

phone line. Barge features include cBarge and

•

Cisco Unified Communications Manager

Barge.

Administration Guide, Cisco Unified IP

•

cBarge adds a user to a call and converts it into

a conference, allowing the user and other

parties to access conference features.

•

Cisco Unified Communications Manager

System Guide, Cisco Unified IP Phones.

•

Barge adds a user to a call but does not convert

the call into a conference.

Cisco Unified Communications Manager

Features and Services Guide, Barge and

Privacy.

The phones support Barge in two conference

modes:

•

Built-in conference bridge at the target device

(the phone that is being barged). This mode

uses the Barge softkey.

•

Shared conference bridge. This mode uses the

cBarge softkey.

Block external to

external transfer

Prevents users from transferring an external call to For more information, see Cisco Unified

another external number.

Communications Manager Features and

Services Guide, External Call Transfer

Restrictions.

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Chapter 5 Configuring Features, Templates, Services, and Users

Telephony Features Available for the Cisco Unified IP Phone

Table 5-1

Telephony Features for the Cisco Unified IP Phone (continued)

Feature

Description

Configuration Reference

Busy Lamp Field

(BLF)

Allows a user to monitor the call state of a

directory number associated with a speed-dial

For more information, see Cisco Unified

Communications Manager Features and

button, call log, or directory listing on the phone. Services Guide, Presence.

Busy Lamp Field

(BLF) Pickup

Provides enhancements to BLF speed dial. Allows For more information, see Cisco Unified

you to configure a Directory Number (DN) that a Communications Manager Feature and

user can monitor for incoming calls. When the DN Services Guide, Call Pickup.

receives an incoming call, the system alerts the

monitoring user, who can then pick up the call.

Call Back

Provides users with an audio and visual alert on the For more information, see:

phone when a busy or unavailable party becomes

•

Cisco Unified Communications Manager

available.

System Guide, Cisco Unified IP Phones.

•

Cisco Unified Communications Manager

Features and Services Guide, Call Back.

Call Chaperone

Allows an authorized Chaperone user to supervise

and record a call.

The Call Chaperone user intercepts and answers

the call from the calling party, manually creates a

conference to the called party, and remains on the

conference to supervise and record the call. Cisco

Unified IP Phones that have the Call Chaperone

feature configured on them have a Record softkey.

The Call Chaperone user presses the Record

softkey to record a call.

For chaperoned calls, an announcement is played

or spoken by one of the participants at the start of

the call. An announcement will alert later

participants in the call that the call is being

recorded.

The Call Chaperone feature is supported only with

External Call Control, which allows Cisco Unified

Communications Manager to route audio and

video calls to a route server that hosts routing

rules.

Call display

restrictions

Determines the information that displays for

calling or connected lines, depending on the parties

who are involved in the call.

For more information, see:

•

Cisco Unified Communications Manager

Administration Guide, Cisco Unified IP

Cisco Unified Communications Manager

System Guide, Understanding Route

Plans.

Cisco Unified Communications Manager

Features and Services Guide, Call Display

Restrictions.

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Chapter 5 Configuring Features, Templates, Services, and Users

Telephony Features Available for the Cisco Unified IP Phone

Table 5-1

Telephony Features for the Cisco Unified IP Phone (continued)

Feature

Description

Configuration Reference

Call forward

Allows users to redirect incoming calls to another For more information, see:

number. Call forward options include Call

•

Cisco Unified Communications Manager

Forward All, Call Forward Busy, Call Forward No

Answer, and Call Forward No Coverage.

Administration Guide, Directory Number

Specifying Options that Appear on the

•

Cisco Unified Communications Manager

System Guide, Cisco Unified IP Phones.

User Options Web Pages, page 5-30.

Call forward all loop

breakout

Detects and prevents Call Forward All loops.

For more information, see Cisco Unified

When a Call Forward All loop is detected, the Call Communications Manager System Guide,

Forward All configuration is ignored and the call Cisco Unified IP Phones.

rings through.

Call forward all loop

prevention

Prevents a user from configuring a Call Forward

All destination directly on the phone that creates a Communications Manager System Guide,

For more information, see Cisco Unified

Call Forward All loop or that creates a Call

Forward All chain with more hops than the existing

Forward Maximum Hop Count service parameter

allows.

Call forward

configurable display

Allows you to specify information that appears on For more information, see:

a phone when a call is forwarded. This information

•

Cisco Unified Communications Manager

can include the caller name, caller number,

redirected number, and original dialed number.

Administration Guide, Cisco Unified IP

•

Cisco Unified Communications Manager

System Guide, Cisco Unified IP Phones.

Call forward all

destination override

Allows you to override Call Forward All (CFA) in For more information, see Cisco Unified

cases where the CFA target places a call to the Communications Manager System Guide,

CFA initiator. This feature allows the CFA target Understanding Directory Numbers.

to reach the CFA initiator for important calls. The

override works whether the CFA target phone

number is internal or external.

Call Park

Allows users to park (temporarily store) a call and For more information, see Cisco Unified

then retrieve the call by using another phone in the Communications Manager Features and

Cisco Unified Communications Manager system. Services Guide, Call Park and Directed Call

Park.

Call Pickup

Allows users to redirect a call that is ringing on

another phone within their pickup group to their

phone.

For more information, see Cisco Unified

Communications Manager Features and

Services Guide, Call Pickup Configuration.

You can configure an audio or visual alert for the

primary line on the phone. This alert notifies the

users that a call is ringing in their pickup group.

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Chapter 5 Configuring Features, Templates, Services, and Users

Telephony Features Available for the Cisco Unified IP Phone

Table 5-1

Telephony Features for the Cisco Unified IP Phone (continued)

Feature

Description

Configuration Reference

Call Recording

Allows a supervisor to record an active call. The

user might hear a recording audible alert tone

during a call when it is being recorded.

For more information, see Cisco Unified

Communications Manager Features and

Services Guide, Monitoring and Recording.

When a call is secured, the security status of the

call is displayed as a lock icon on Cisco Unified IP

Phones. The connected parties might also hear an

audible alert tone that indicates the call is secured

and is being recorded.

Note

When an active call is being monitored or

recorded, you can receive or place

intercom calls; however, if you place an

intercom call, the active call will be put on

hold, which causes the recording session to

terminate and the monitoring session to

suspend. To resume the monitoring

session, the party whose call is being

monitored must resume the call.

Call Waiting

Caller ID

Indicates (and allows users to answer) an incoming For more information, see Cisco Unified

call that rings while on another call. Displays

incoming call information on the phone screen.

Communications Manager System Guide,

Understanding Directory Numbers.

Displays caller identification such as a phone

number, name, or other descriptive text on the

phone screen.

For more information, see:

•

Cisco Unified Communications Manager

Administration Guide, Cisco Unified IP

Cisco Unified Communications Manager

System Guide, Understanding Route

Plans.

Cisco Unified Communications Manager

Features and Services Guide, Call Display

Restrictions.

Cisco Unified Communications Manager

Administration Guide, Directory Number

Caller ID Blocking

Allows a user to block their phone number or

e-mail address from phones that have caller

identification enabled.

For more information, see:

Cisco Unified Communications Manager

System Guide, Understanding Route Plans.

Cisco Unified Communications Manager

Administration Guide, Directory Number

Cisco Unified Communications Manager

Administration Guide, SIP Profile

Assistant With Proxy Line Support and Cisco

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Chapter 5 Configuring Features, Templates, Services, and Users

Telephony Features Available for the Cisco Unified IP Phone

Table 5-1

Telephony Features for the Cisco Unified IP Phone (continued)

Feature

Description

Configuration Reference

Calling Party

Normalization

Globalizes or localizes the incoming calling party For more information, see Cisco Unified

number so that the appropriate calling number

presentation displays on the phone. Supports the

international escape character +.

Communications Features and Services

Guide, Calling Party Normalization.

Cisco Extension

Mobility

Allows a user to temporarily apply a phone number For more information, see Cisco

and user profile settings to a shared Cisco Unified Unified Communications Manager Features

IP Phone by logging into the Extension Mobility and Services Guide, Cisco Extension Mobility.

service on that phone.

Extension Mobility can be useful if users work

from a variety of locations within your company or

if they share a workspace with coworkers.

Cisco Extension

Enables a user to change the PIN from a Cisco

For more information, see Cisco Unified

Communications Manager Features and

Services Guide, Cisco Extension Mobility.

Mobility Change PIN Unified IP Phone. The PIN can be changed by:

•

Using the Change Credentials service of a

Cisco Unified IP Phone

Using the ChangePIN softkey on the

Extension Mobility logout screen

Cisco Extension

Enables a user configured in a home cluster to log For more information, see Cisco Unified

Mobility Cross Cluster into a Cisco Unified IP Phone in another visiting Communications Manager Features and

cluster.

Services Guide, Cisco Extension Mobility

Cross Cluster.

Before you configure Extension Mobility Cross

Cluster (EMCC), configure Cisco Extension

Mobility on the Cisco Unified IP Phones.

Note

Even though the Intercom feature works

with Cisco Extension Mobility (EM), it

cannot be used with EMCC because the

feature must be enabled with a real phone

device. The Intercom feature cannot be

enabled with EM profiles.

Cisco Unified

Communications

Manager Assistant

Enables managers and their assistants to work

together more effectively by providing a

call-routing service, enhancements to phone

capabilities for the manager, and desktop

For more information, see Cisco

Unified Communications Manager Features

and Services Guide, Cisco IP Manager

interfaces that are primarily used by the assistant. IP Manager Assistant With Shared Line

Support.

Client matter codes

(CMC)

Enables a user to specify that a call relates to a

specific client matter.

For more information, see Cisco

Unified Communications Manager Features

and Services Guide, Client Matter Codes and

Forced Authorization Codes.

(SCCP phones only)

Note

If you are using this feature, you must

disable Enbloc dialing. See Enbloc Dialing

for details.

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Chapter 5 Configuring Features, Templates, Services, and Users

Telephony Features Available for the Cisco Unified IP Phone

Table 5-1

Telephony Features for the Cisco Unified IP Phone (continued)

Feature

Description

Configuration Reference

Conference

•

Allows a user to talk simultaneously with

•

For more information, see

Cisco Unified Communications Manager

System Guide, Cisco Unified IP Phones.

multiple parties by calling each participant

individually. Conference features include

Conference, Join, cBarge, and Meet-Me.

The service parameter, Advance Adhoc

Conference, (disabled by default in Cisco

Unified Communications Manager

Administration) allows you to enable

these features.

•

Allows a non-initiator in a standard (ad hoc)

conference to add or remove participants; also

allows any conference participant to join

together two standard conferences on the same

line.

For complete information, see the

Cisco Unified Communications Manager

System Guide, Conference Bridges.

Note

Be sure to inform your users whether

these features are activated.

Configurable call

forward display

Allows you to specify information that appears on For more information, see:

a phone when a call is forwarded. This information

•

Cisco Unified Communications Manager

can include the caller name, caller number,

redirected number, and original dialed number.

Administration Guide, Cisco Unified IP

•

Cisco Unified Communications Manager

System Guide, Cisco Unified IP Phones.

CTI Applications

Directed Call Park

A computer telephony integration (CTI) route

point can designate a virtual device to receive

multiple, simultaneous calls for

For more information, see Cisco Unified

Communications Manager Administration

Guide, CTI Route Point Configuration.

application-controlled redirection.

Allows a user to transfer an active call to an

available directed call park number that the user

dials or speed dials.

For more information see Cisco Unified

Communications Manager Features and

Services Guide, Call Park and Directed Call

Park.

A Call Park BLF button indicates whether a

directed call park number is occupied and provides

speed-dial access to the directed call park number.

Note

If you implement Directed Call Park, avoid

configuring the Park softkey. This prevents

users from confusing the two Call Park

features.

Directed Call Pickup

Direct transfer

Allows a user to answer a call that is ringing on a For more information, see Cisco Unified

particular directory number.

Communications Manager Features and

Services Guide, Call Pickup.

Allows users to connect two calls to each other

(without remaining on the line).

For more information, see Cisco Unified

Communications Manager System Guide,

Distinctive ring

Users can customize how their phone indicates an For more information, see Cisco Unified

incoming call and a new voice mail message. Users Communications Manager Features and

can customize up to six distinctive rings.

Services Guide, Custom Phone Rings.

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Chapter 5 Configuring Features, Templates, Services, and Users

Telephony Features Available for the Cisco Unified IP Phone

Table 5-1

Telephony Features for the Cisco Unified IP Phone (continued)

Description Configuration Reference

Feature

Do Not Disturb (DND) When DND is turned on, either no audible rings

occur during the ringing-in state of a call, or no

For more information, see Cisco Unified

Communications Manager Features and

Services Guide, Do Not Disturb.

audible or visual notifications of any type occur.

You can configure the phone to have a softkey

template with a DND softkey or a phone-button

template with DND as one of the selected features.

The following DND-related parameters are

configurable in Cisco Unified Communications

Manager Administration:

•

Do Not Disturb—This check box allows you

to enable DND on a per-phone basis. From

Cisco Unified Communications Manager

Administration, choose Device > Phone >

Phone Configuration.

•

DND Option—Choose “Call Reject” (to turn

off all audible and visual notifications), or

“Ringer Off” (to turn off only the ringer).

DND Option appears on both the Common

Phone Profile window and the Phone

Configuration window (Phone Configuration

window value takes precedence).

•

DND Incoming Call Alert—Choose the type

of alert to play, if any, on a phone for incoming

calls when DND is active. This parameter is

located on both the Common Phone Profile

page and the Phone configuration page (Phone

Configuration window value takes

precedence).

BLF Status Depicts DND—Enables DND

status to override busy/idle state.

Enbloc Dialing

Enbloc dialing enables SCCP to send all digits of a 1. To disable enbloc dialing, in Cisco

phone number simultaneously. This feature must

be disabled if either Forced Authorization Codes

(FAC) or Client Matter Codes (CMC) dialing is

being used.

Unified Communications Manager

Administration, go to Device > Phone.

(SCCP phones only)

2. On the Phone Configuration window, in

the “Product Specific Configuration

Layout” area, uncheck the “Enbloc

Dialing” check box, then click Apply

Config, then click Save.

Fast Dial Service

Allows a user to enter a Fast Dial code to place a For more information, see:

call. Fast Dial codes can be assigned to phone

•

Cisco Unified Communications Manager

numbers or Personal Address Book entries. (See

“Services” in this table.)

Administration Guide, Cisco Unified IP

Phone Services Configuration.

•

Cisco Unified Communications Manager

System Guide, Cisco Unified IP Phone

Services.

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Chapter 5 Configuring Features, Templates, Services, and Users

Telephony Features Available for the Cisco Unified IP Phone

Table 5-1

Telephony Features for the Cisco Unified IP Phone (continued)

Feature

Description

Configuration Reference

Forced authorization

codes (FAC)

Controls the types of calls that certain users can

place.

For more information, see Cisco

Unified Communications Manager Features

and Services Guide, Client Matter Codes and

Forced Authorization Codes.

(SCCP phones only)

Note

If you are using this feature, you must

disable Enbloc dialing. See Enbloc Dialing

for details.

Group call pickup

Allows a user to answer a call that is ringing on a For more information, see Cisco Unified

directory number in another group.

Communications Manager Features and

Services Guide, Call Pickup.

Headset Sidetone

Level

Enables administrators to configure a higher

sidetone level for user headsets on these Cisco

To configure the parameter in the Cisco

Unified CM Administration application,

Unified IP Phones 7941G, 7941G-GE, 7961G, and choose Device > Phone, select the appropriate

7961G-GE:

IP Phones, and scroll to the Product Specific

Configuration Layout pane.

•

High—Increases the voice level played back

in the headset, which encourages a lower

speaking voice and is desirable in

environments such as call centers.

•

Use Phone Default—Maintains the existing

voice level played back in the headset.

While some users prefer the higher voice level in

the headset, other users may find the level to be

uncomfortable or they may hear an echo. In this

case, administrators should return the setting to

Use Phone Default.

Typically, only call centers should use the High

setting with the higher voice level played back in

the headset.

Help system

Provides a comprehensive set of topics that appear Requires no configuration.

on the phone screen

Hold/Resume

Allows the user to move a connected call from an

active state to a held state.

•

Requires no configuration, unless you

want to use music on hold. See

Music-on-Hold in this table for

information.

•

See Hold Reversion in this table.

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Chapter 5 Configuring Features, Templates, Services, and Users

Telephony Features Available for the Cisco Unified IP Phone

Table 5-1

Telephony Features for the Cisco Unified IP Phone (continued)

Feature

Description

Configuration Reference

Hold Reversion

Limits the amount of time that a call can be on hold For more information about configuring this

before reverting back to the phone that put the call feature, see Cisco Unified Communications

on hold and alerting the user.

Manager Features and Services Guide, Hold

Reversion.

Reverting calls are distinguished from incoming

calls by a single ring (or beep, depending on the

new call indicator setting for the line). This

notification repeats at intervals as long as the call

is not resumed.

A call that triggers Hold Reversion also displays an

animated icon in the call bubble and a brief

message on the status line.

You can configure call focus priority to favor

incoming or reverting calls.

Hold Status

Enables phones with a shared line to distinguish

between the local and remote lines that placed a

call on hold.

No configuration is required.

Hunt Group Display

Provides load sharing for calls to a main directory For more information, see:

number. A hunt group contains a series of directory

•

Cisco Unified Communications Manager

numbers that can answer the incoming calls.

Administration Guide, Hunt List

When an incoming call is offered to a directory

number that is part of the hunt group, this feature

displays the main directory number in addition to

the calling party.

Cisco Unified Communications Manager

System Guide, Understanding Route

Plans.

Cisco Unified Communications Manager

Administration Guide, CTI Route Point

Immediate Divert

Allows a user to transfer a ringing, connected, or For more information, see Cisco

held call directly to a voice-messaging system.

Unified Communications Manager Features

When a call is diverted, the line becomes available and Services Guide, Immediate Divert.

to make or receive new calls.

Immediate

Divert—Enhanced

Allows users to transfer incoming calls directly to

their voice messaging system or to the voice

messaging system of the original called party.

For more information, see Cisco Unified

Communications Manager System Guide,

Device Profile Configuration

Intelligent Session

Control

Reroutes a direct call to a user’s mobile phone to For more information, see Cisco Unified

the enterprise number (desk phone). For an

incoming call to a remote destination (mobile

phone), only the remote destination rings; the desk

phone does not ring. When the call is answered on

the mobile phone, the desk phone displays a

Remote in Use message. During these calls, a user

can use the various features of the mobile phone.

Communications Manager Features and

Services Guide, Cisco Unified Mobility.

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Chapter 5 Configuring Features, Templates, Services, and Users

Telephony Features Available for the Cisco Unified IP Phone

Table 5-1

Telephony Features for the Cisco Unified IP Phone (continued)

Feature

Description

Configuration Reference

Intercom

Allows users to place and receive intercom calls

using programmable phone buttons. You can

configure intercom line buttons to:

Cisco Unified Communications Manager

Feature and Services Guide, Intercom.

•

Directly dial a specific intercom extension.

Initiate an intercom call and then prompt the

user to enter a valid intercom number.

Note

If your user logs into the same phone on a

daily basis using their Cisco Extension

Mobility profile, assign the phone button

template that contains intercom

information to their profile, and assign the

phone as the default intercom device for

the intercom line.

Join/Select

Allows a user to join two or more calls that are on For more information:

one line to create a conference call and remain on

•

See Configuring Softkey Templates,

the call.

page 5-27.

•

See Cisco Unified Communications

Manager System Guide, Cisco Unified IP

Phones.

Join Across

Lines/Select

Allows users to apply the Join feature to calls that For more information:

are on multiple phone lines.

•

See the Configuring Softkey Templates,

page 5-27.

•

See Cisco Unified Communications

Manager System Guide, Cisco Unified IP

Phones.

Line select

If this feature is disabled (default), then the ringing For more information, see the option “Always

line is selected. When enabled, the primary line is use prime line” in the following chapters of

picked up even if a call is ringing on another line. Cisco Unified Communications Manager

The user must manually select the other line.

Administration Guide:

Note

This feature can also be enabled or

disabled for Extension Mobility.

•

Common Phone Profile Configuration

Cisco Unified IP Phone Configuration

Line select for voice

messages

When disabled (default), pressing the Messages

button selects the line that has a voice message. If use prime line for voice message” in the

For more information, see the option “Always

more than one line has voice mail, then the first

available line is selected. When enabled, the

primary line is always used to retrieve voice

messages.

following chapters of Cisco Unified

Communications Manager Administration

Guide:

•

Device Profile Configuration

Note

This feature can also be enabled or

disabled for Extension Mobility.

Common Phone Profile Configuration

Cisco Unified IP Phone Configuration

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Chapter 5 Configuring Features, Templates, Services, and Users

Telephony Features Available for the Cisco Unified IP Phone

Table 5-1

Telephony Features for the Cisco Unified IP Phone (continued)

Description

Feature

Configuration Reference

For more information

Log out of hunt groups Allows users to log out of a hunt group and

temporarily block calls from ringing their phone

when they are not available to take calls. Logging

out of hunt groups does not prevent non-hunt group

calls from ringing their phone.

•

See Configuring Softkey Templates,

page 5-27.

•

Cisco Communications Manager System

Guide, Understanding Route Plans.

Malicious caller

Allows users to notify the system administrator

For more information see:

identification (MCID) about suspicious calls that are received.

•

Cisco Unified Communications Manager

System Guide, Cisco Unified IP Phones.

•

Cisco Unified Communications Manager

Features and Services Guide, Malicious

Call Identification.

Meet-Me conference

Message Waiting

Allows a user to host a Meet-Me conference in

which other participants call a predetermined

number at a scheduled time.

For more information see Cisco Unified

Communications Manager Administration

Guide, Meet-Me Number/Pattern

Defines directory numbers for message-waiting on For more information, see:

and message-waiting off indicator. A directly

connected voice-messaging system uses the

specified directory number to set or to clear a

message-waiting indication for a particular Cisco

Unified IP Phone.

•

Cisco Unified Communications Manager

Administration Guide, Message Waiting

Cisco Unified Communications Manager.

•

Cisco Unified Communications Manager

System Guide, V o ice Mail Connectivity to

Message waiting

Indicator

A light on the handset that indicates that a user has For more information see:

one or more new voice messages.

•

Cisco Unified Communications Manager

Administration Guide, Message Waiting

Cisco Unified Communications Manager.

•

Cisco Unified Communications Manager

System Guide, V o ice Mail Connectivity to

Missed call logging

Mobile Connect

Allows a user to specify whether missed calls will For more information see Cisco Unified

be logged in the missed calls directory for a given Communications Manager Administration

line appearance.

Guide, Directory Number Configuration.

Enables users to manage business calls using a

For more information, see Cisco Unified

single phone number and pick up in-progress calls Communications Manager Features and

on the desktop phone and a remote device such as Services Guide, Cisco Unified Mobility.

a mobile phone. Users can restrict the group of

callers according to phone number and time of day.

Mobile Voice Access

Extends Mobile Connect capabilities by allowing For more information, see Cisco Unified

users to access an interactive voice response (IVR) Communications Manager Features and

system to originate a call from a remote device

such as a cellular phone.

Services Guide, Cisco Unified Mobility.

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Chapter 5 Configuring Features, Templates, Services, and Users

Telephony Features Available for the Cisco Unified IP Phone

Table 5-1

Telephony Features for the Cisco Unified IP Phone (continued)

Feature

Description

Configuration Reference

Multilevel Precedence Provides a method of prioritizing calls within your For more information see Cisco Unified

and Preemption

(MLPP)

phone system. Use this feature when users work in Communications Manager Features and

an environment where they need to make and

receive urgent or critical calls.

Services Guide, Multilevel Precedence and

Preemption.

(SCCP phones only)

Multiple calls per line Each line can support multiple calls. Only one call For more information see Cisco Unified

appearance

can be active at any time; other calls are

automatically placed on hold.

Communications Manager System Guide,

Understanding Directory Numbers.

Music on hold

Plays music while callers are on hold.

For more information see Cisco Unified

Communications Manager Features and

Services Guide, Music On Hold.

Mute

Mutes the microphone located in the active handset Requires no configuration.

or headset.

Onhook call transfer

Allows a user to press a single Transfer softkey and For more information see Cisco Unified

then go on hook to complete a call transfer.

Communications Manager System Guide,

Onhook predialing

Other group pickup

Allows a user to dial a number without going off For more information, see Cisco Unified IP

hook. The user can then either pick up the handset Phone Guide, Basic Call Handling.

or press the Dial softkey.

Allows a user to answer a call ringing on a phone For more information see Cisco Unified

in another group that is associated with the user's Communications Manager Features and

group.

Services Guide, Call Pickup.

Phone secure web

access

Enables a user to securely access the web with the Cisco Unified Communications Manager

use of a phone trust store called “phone-trust.”

Security Guide, Product Security Overview.

Plus Dialing

Allows the user to dial E.164 numbers prefixed

with a “+” sign.

Requires no configuration.

To dial the + sign, the user needs to press and hold

the “*” key for at least 1 second. This applies to

dialing the first digit for an on-hook or off-hook

call only.

Presence-enabled

directories

Allows a user to monitor the call state of another For more information, see Cisco Unified

directory number (DN) listed in call logs,

speed-dials, and corporate directories. The Busy

Lamp Field (BLF) for the DN displays the call

state.

Communications Manager Features and

Services Guide, Presence.

Private Line

The Cisco Unified Communications Manager

See the Configuring PLAR section in

Automated Ringdown administrator can configure a phone number that Directory Number Configuration in

(PLAR)

the Cisco Unified IP Phone dials as soon as the

handset goes off hook. This can be useful for

Cisco Unified Communications Manager

Administration Guide, for instructions on how

phones that are designated for calling emergency to configure PLAR.

or “hotline” numbers.

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Chapter 5 Configuring Features, Templates, Services, and Users

Telephony Features Available for the Cisco Unified IP Phone

Table 5-1

Telephony Features for the Cisco Unified IP Phone (continued)

Feature

Description

Configuration Reference

For more information see:

Privacy

Prevents users who share a line from adding

themselves to a call and from viewing information

on their phone screens about the call of the other

user.

•

Cisco Unified Communications Manager

Administration Guide, Cisco Unified IP

•

Cisco Unified Communications Manager

System Guide, Cisco Unified IP Phones.

Cisco Unified Communications Manager

Features and Services Guide Barge and

Privacy.

Programmable line

keys (PLK)

The administrator can assign features to line

buttons. Softkeys normally control these features;

for example, New Call, Call Back, End Call, and

Forward All. When the administrator configures

these features on the line buttons, they always

remain visible, so users can have a hard feature key

(for example, a hard New Call key).

For more information, see:

•

Cisco Unified Communications Manager

System Guide, Cisco Unified IP Phones.

•

Cisco Unified Communications Manager

Administration Guide, Phone Button

Template Configuration.

•

Cisco Unified Communications Manager

Administration Guide, Modifying Phone

Button Templates.

Protected calling

Provides a secure (encrypted) connection between For more information about security, see

two phones. A security tone plays at the beginning Overview of Supported Security Features,

of the call to indicate that both phones are

protected. Some features, such as conference

calling, shared lines, Extension Mobility, and Join

Across Lines are not available when protected

calling is configured. Protected calls are not

authenticated.

page 1-13.

For additional information, see Cisco Unified

Communications Manager Security Guide.

Quality Reporting Tool Allows users to use the QRT softkey on a phone to For more information see:

(QRT)

submit information about problem phone calls.

QRT can be configured for either of two user

modes, depending upon the amount of user

interaction desired with QRT.

•

Cisco Unified Communications Manager

System Guide, Cisco Unified IP Phones.

•

Cisco Unified Communications Manager

Features and Services Guide, Quality

Report Tool.

Redial

Allows users to call the most recently dialed phone Requires no configuration.

number by pressing a button.

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Chapter 5 Configuring Features, Templates, Services, and Users

Telephony Features Available for the Cisco Unified IP Phone

Table 5-1

Telephony Features for the Cisco Unified IP Phone (continued)

Feature

Description

Configuration Reference

Remote Port

Configuration

Allows the administrator to configure the speed

and duplex function of the phone Ethernet ports

remotely by using Cisco Unified CM

To configure the parameter in the Cisco

Unified CM Administration application,

choose Device > Phone, select the appropriate

Administration. This enhances the performance for IP Phones, and scroll to the Product Specific

large deployments with specific port settings.

Configuration Layout pane (Switch Port

Remote Configuration or PC Port Remote

Configuration).

Note

If the ports are configured for Remote Port

Configuration in Cisco Unified CM, the

data cannot be changed on the phone.

To configure the setting on multiple phones

simultaneously, configure the Remote Port

Configuration in the Enterprise Phone

Configuration (System > Enterprise Phone

Configuration).

Ring setting

Identifies the ring type used for a line when a

phone has another active call.

For more information see:

•

Cisco Unified Communications Manager

Administration Guide, Directory Number

Creating Custom Phone Rings, page 6-2.

Cisco Unified Communications Manager

Features and Services Guide, Custom

Phone Rings.

Ringer Volume

Control

Enables you to control the minimum

ringer-volume setting and adjust the minimum

To configure the parameter in the Cisco

Unified CM Administration application,

volume level for the ringer. Individual users cannot choose Device > Phone, select the appropriate

make the changes to the minimum ringer-volume IP Phones, and scroll to the Product Specific

setting.

Configuration Layout pane.

The parameter, Minimum Ring Volume, exists in

the Cisco Unified Communications Manager

Administration, Product Configuration window.

When a user presses the minus (–) side of the

Volume button to reduce the ringer volume in an

on-hook state, the volume decreases only to the

configured minimum volume-level setting. When

the minimum volume level is reached, no status

message appears.

After a system restart, the minimum ringer volume

resets to the minimum ringer-volume setting that is

received from the configuration file. If you

configure a new minimum volume level after the

last startup and the end user had previously set the

minimum ringer volume lower, the ringer volume

will be set to the minimum value from the

configuration file, not to the level set by the user.

This feature does not apply to handset, speaker,

and headset volumes during calls.

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Chapter 5 Configuring Features, Templates, Services, and Users

Telephony Features Available for the Cisco Unified IP Phone

Table 5-1

Telephony Features for the Cisco Unified IP Phone (continued)

Description Configuration Reference

Feature

Secure and Nonsecure When a phone is configured as secure (encrypted

•

Protected Device—To change the status of

a secure phone to protected, check the

“Protected Device” check box in Cisco

Unified Communications Manager

Administration > Device > Phone >

Phone Configuration.

Indication Tone

and trusted) in Cisco Unified CM, it can be given a

protected status. After that, if desired, the

protected phone can be configured to play an

indication tone at the beginning of a call.

Only protected phones hear these secure or

nonsecure indication tones. Nonprotected phones

never hear tones.

•

Play Secure Indication Tone—To enable

the protected phone to play a secure or

nonsecure indication tone, set the Play

Secure Indication Tone to True. (The

default is False.) You set this option in

Cisco Unified Communications

Manager Administration > System >

Service Parameters. Select the server and

then the Unified CM service. In the

Service Parameter Configuration window,

select the option in the Feature - Secure

Tone area. (The default is False.)

If the overall call status changes during the call, the

indication tone changes accordingly. At that time,

the protected phone plays the appropriate tone.

A protected phone plays or does not play a tone

under these circumstances:

•

When the Play Secure Indication Tone option

is enabled (True):

–

When end-to-end secure media is

established and the call status is secure,

the phone plays the secure indication tone

(three long beeps with pauses).

–

When end-to-end nonsecure media is

established and the call status is

nonsecure, the phone plays the nonsecure

indication tone (six short beeps with brief

pauses).

•

If the Play Secure Indication Tone option is

disabled, no tone is played.

Secure Conference

Allows secure phones to place conference calls

using a secured conference bridge.

For more information about security, see

Overview of Supported Security Features,

page 1-13.

As new participants are added by using Confrn,

Join, cBarge, Barge softkeys or MeetMe

conferencing, the secure call icon displays as long

as all participants use secure phones.

For additional information, see:

•

Cisco Unified Communications Manager

System Guide, Conference Bridges.

The Conference List displays the security level of

each conference participant. Initiators can remove

non-secure participants from the Conference List.

Non-initiators can add or remove conference

participants if the Advanced Adhoc Conference

Enabled parameter is set.

•

Cisco Unified Communications Manager

Administration Guide, Conference Bridge

•

Cisco Unified Communications Manager

Security Guide.

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Chapter 5 Configuring Features, Templates, Services, and Users

Telephony Features Available for the Cisco Unified IP Phone

Table 5-1

Telephony Features for the Cisco Unified IP Phone (continued)

Feature

Description

Configuration Reference

Services

Allows you to use the Cisco Unified IP Phone

Services Configuration menu in Cisco

Unified Communications Manager Administration

to define and maintain the list of phone services to

which users can subscribe.

For more information see:

•

Cisco Unified Communications Manager

Administration Guide, Cisco Unified IP

•

Cisco Unified Communications Manager

System Guide, Cisco Unified IP Phone

Services.

Services URL button

Allows users to access services from a

programmable button rather than by using the

Services menu on a phone.

For more information see:

•

Cisco Unified Communications Manager

Administration Guide, Cisco Unified IP

•

Cisco Unified Communications Manager

System Guide, Cisco Unified IP Phone

Services.

Session Handoff

Allows users to switch calls from a mobile phone For more information, see:

to Cisco Unified devices that share the same line.

Cisco Unified Communications Manager

Handsets on all the devices on the shared line flash

simultaneously.

Features and Services Guide, Cisco Unified

Mobility and Cisco Unified Mobility

After a user answers the call from one of the Cisco Advantage and Cisco Unified Mobile

Unified devices, the other Cisco Unified devices

that share the same line display a Remote in Use

message. However, if the call fails to switch from

the mobile phone, the mobile phone may display a

Cannot Move Conversation message.

Communicator Integration.

Shared line

Allows a user to have multiple phones that share

For more information see Cisco Unified

the same phone number or allows a user to share a Communications Manager System Guide,

phone number with a coworker. Understanding Directory Numbers.

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Chapter 5 Configuring Features, Templates, Services, and Users

Telephony Features Available for the Cisco Unified IP Phone

Table 5-1

Telephony Features for the Cisco Unified IP Phone (continued)

Feature

Description

Configuration Reference

Silent Monitoring

Allows a supervisor to silently monitor an active For more information, see Cisco Unified

call. The supervisor cannot be heard by either party Communications Manager Features and

on the call. The user might hear a monitoring

audible alert tone during a call when it is being

monitored.

Services Guide, Monitoring and Recording.

When a call is secured, the security status of the

call is displayed as a lock icon on Cisco Unified IP

Phones. The connected parties might also hear an

audible alert tone that indicates the call is secured

and is being monitored.

Note

When an active call is being monitored or

recorded, you can receive or place

intercom calls; however, if you place an

intercom call, the active call will be put on

hold, which causes the recording session to

terminate and the monitoring session to

suspend. To resume the monitoring

session, the party whose call is being

monitored must resume the call.

Single Button Barge

Allows users to press a line key to Barge or cBarge For more information, see:

into a remote-in-use call on a shared line.

•

Cisco Unified Communications Manager

Administration Guide, Device Pool

•

Cisco Unified Communications Manager

System Guide, Cisco Unified IP Phones.

Cisco Unified Communications Manager

Features and Services Guide, Barge and

Privacy.

Speed-dialing

Dials a specified number that has been previously For more information see:

stored.

•

Cisco Unified Communications Manager

Administration Guide, Cisco Unified IP

•

Cisco Unified Communications Manager

System Guide, Cisco Unified IP Phones.

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Chapter 5 Configuring Features, Templates, Services, and Users

Telephony Features Available for the Cisco Unified IP Phone

Table 5-1

Telephony Features for the Cisco Unified IP Phone (continued)

Feature

Description

Configuration Reference

SSH Access

Allows the administrator to enable or disable the To configure the parameter in the Cisco

SSH Access setting using the Cisco Unified CM

Administration application.

Unified CM Administration application,

choose Device > Phone, select the appropriate

IP Phones, scroll to the Product Specific

Configuration Layout pane and select

Enable from the SSH Access drop-down list

box.

This option indicates whether the phone supports

the SSH Access.

Settings include:

•

Enabled

If you set the same parameter in the Common

Phone Profile window (Device > Device

Settings > Common Phone Profile), the

precedence order of the settings is:

Disabled—default

When enabled, it allows the phone to accept the

SSH connections.

3. Phone Configuration window settings

4. Common Phone Profile window settings

Disabling the SSH server functionality of the

phone blocks the SSH access to the phone.

Time-of-Day Routing Restricts access to specified telephony features by For more information see:

time period.

•

Cisco Unified Communications Manager

Administration Guide, Time Period

•

Cisco Unified Communications Manager

System Guide, Time-of-Day Routing.

Time Zone Update

Updates the Cisco Unified IP Phone with time zone For more information, see Cisco Unified

changes.

Communications Manager Administration

Guide, Date/Time Group Configuration.

Transfer

Allows users to redirect connected calls from their Requires no configuration.

phones to another number.

UCR 2008

The IP Phones using SCCP support Unified

Capabilities Requirements (UCR) 2008 by

providing the following functions:

See Setting up UCR 2008, page 5-34

•

Support for Federal Information Processing

Standard (FIPS) 104-2

•

Support for TVS IPv6

Support for 80-bit SRTCP Tagging

As an IP Phone administrator, some of these

functions require you to set up specific parameters

in Cisco Unified Communications Manager

Administration.

Video mode

Allows a user to select the video display mode for For more information:

viewing a video conference, depending on the

(SCCP phones only)

•

See Cisco Unified Communications

modes configured in the system.

Manager Administration Guide,

Conference Bridge Configuration.

•

See Cisco Unified Communications

Manager System Guide, Understanding

Video Telephony.

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Chapter 5 Configuring Features, Templates, Services, and Users

Configuring Product Specific Configuration Parameters

Table 5-1

Telephony Features for the Cisco Unified IP Phone (continued)

Feature

Description

Configuration Reference

Video Support

(SCCP phones only)

Enable video support on the phone.

For more information see:

•

Cisco Unified Communications Manager

Administration Guide, Conference Bridge

Cisco Unified Communications Manager.

Cisco Unified Communications Manager

System Guide, Understanding Video

Telephony.

Cisco VT Advantage Administration

Guide.

Voice messaging

system

Enables callers to leave messages if calls are

unanswered.

For more information see:

•

Cisco Unified Communications Manager

Administration Guide, Cisco V o ice-Mail

Port Configuration.

•

Cisco Unified Communications Manager

System Guide, V o ice Mail Connectivity to

VPN client

Provides a VPN connection using SSL on the

Cisco Unified IP Phones 7942G and 7962G for

situations in which a phone is located outside a

trusted network or when network traffic between

the phone and Cisco Unified Communications

Manager must cross untrusted networks.

For more information, see the Cisco Unified

Communications Manager Security Guide,

Configuring Virtual Private Networks.

(Supported only for the Cisco Unified IP Phones

7942G and 7962G.)

Configuring Product Specific Configuration Parameters

Cisco Unified Communications Manager Administration allows you to set some product specific

configuration parameters for Cisco Unified IP Phones. Table 5-2 lists the configuration windows, their

paths, and the parameters in Cisco Unified Communications Manager Administration.

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Chapter 5 Configuring Features, Templates, Services, and Users

Configuring Product Specific Configuration Parameters

Table 5-2

Configuration parameters for Cisco Unified IP Phones

Configuration Window

Path

Parameters

Enterprise Phone

Configuration window

System > Enterprise Phone

Configuration

You can set the following parameters

in any of the three configuration

windows:

Common Phone Profile

window

Device > Device Settings >

Common Phone Profile

•

Settings Access

Video Capabilities

Web Access

Phone Configuration

window

Device > Phone; Product

Specific Configuration portion

of window

Load Server

RTCP

Peer Firmware Sharing

Cisco Discovery Protocol (CDP):

Switch Port

•

Cisco Discovery Protocol (CDP):

PC Port

Link Layer Discovery Protocol -

Media Endpoint Discover

(LLDP-MED): Switch Port

•

Link Layer Discovery Protocol

(LLDP): PC Port

•

IPv6 Load Server

802.1x Authentication

Switch Port Remote Configuration

PC Port Remote Configuration

Automatic Port Synchronization

When you set the parameters, select

the Override Common Settings check

box for each setting you wish to

update. If you do not check this box,

the corresponding parameter setting

does not take effect. If you set the

parameters at the three configuration

windows, the setting takes precedence

in the following order:

•

Phone Configuration window

Common Phone Profile window

Enterprise Phone Configuration

window

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Chapter 5 Configuring Features, Templates, Services, and Users

Configuring Corporate and Personal Directories

The Directories button on the Cisco Unified IP Phones gives users access to several directories. These

directories can include:

•

Corporate Directory—Allows a user to look up phone numbers for coworkers.

To support this feature, you must configure corporate directories. See Configuring Corporate

Directories, page 5-24 for more information.

•

Personal Directory—Allows a user to store a set of personal numbers.

To support this feature, you must provide the user with software to configure the personal directory.

See Configuring Personal Directory, page 5-24 for more information.

Configuring Corporate Directories

Cisco Unified Communications Manager uses a Lightweight Directory Access Protocol (LDAP)

directory to store authentication and authorization information about users of Cisco Unified

Communications Manager applications that interface with Cisco Unified Communications Manager.

Authentication establishes the users’ rights to access the system. Authorization identifies the telephony

resources that a user is permitted to use, such as a specific telephone extension.

To install and set up these features, see LDAP System Configuration, LDAP Directory Configuration,

and LDAP Authentication Configuration in Cisco Unified Communications Manager Administration

Guide.

After the LDAP directory configuration completes, users can use the Corporate Directory service on

their Cisco Unified IP Phones to look up users in the corporate directory.

Configuring Personal Directory

Personal Directory consists of the following features:

•

Personal Address Book (PAB)

Personal Fast Dials (Fast Dials)

Address Book Synchronization Tool (TABSynch)

Users can access Personal Directory features by these methods:

•

From a web browser—Users can access the PAB and Fast Dials features from the Cisco Unified

Communications Manager User Options web pages

From the Cisco Unified IP Phone—Users can choose Directories > Personal Directory to access

the PAB and Fast Dials features from their phones

From a Microsoft Windows application—Users can use the TABSynch tool to synchronize their

PABs with Microsoft Windows Address Book (WAB). Customers who want to use the Microsoft

Outlook Address Book (OAB) should begin by importing the data from the OAB into the Windows

Address Book (WAB). TabSync can then be used to synchronize the WAB with Personal Directory.

To ensure that Cisco IP Phone Address Book Synchronizer users have access only to end user data that

pertains to them, activate the Cisco UXL Web Service in Cisco Unified Serviceability.

To configure Personal Directory from a web browser, users must access their User Options web pages.

You must provide users with a URL and login information.

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Chapter 5 Configuring Features, Templates, Services, and Users

Modifying Phone Button Templates

To synchronize with Microsoft Outlook, users must install the TABSynch utility, provided by you. To

obtain the TABSynch software to distribute to users, choose Application > Plugins from Cisco Unified

Communications Manager Administration, then locate and click Cisco IP Phone Address Book

Synchronizer.

Modifying Phone Button Templates

Phone button templates let you assign speed dials and call-handling features to programmable line

buttons. Call-handling features that can be assigned to buttons include call forward, hold, and

conference.

Ideally, you modify templates before registering phones on the network. In this way, you can access

customized phone button template options from Cisco Unified Communications Manager during

registration.

To modify a phone button template, choose Device > Device Settings > Phone Button Template from

Cisco Unified Communications Manager Administration. To assign a phone button template to a phone,

use the Phone Button Template field in the Cisco Unified Communications Manager Administration

Phone Configuration page. See Cisco Unified Communications Manager Administration Guide and

Cisco Unified Communications Manager System Guide for more information.

Cisco Unified IP Phone 7962G

The default Cisco Unified IP Phone 7962G template that ships with the phone uses buttons 1 and 2 for

lines and assigns buttons 3 through 6 as speed dial.

The recommended standard Cisco Unified IP Phone 7962G template uses buttons 1 and 2 for lines,

assigns button 3 as speed dial, and buttons 4 through 6 as Hold, Conference, and Transfer, respectively.

Cisco Unified IP Phone 7942G

The default Cisco Unified IP Phone 7942G template that ships with the phone uses buttons 1 and 2 for

lines.

The recommended standard Cisco Unified IP Phone 7942G template uses buttons 1 and 2 for lines.

Cisco Unified IP Phone 7961G /7961G-GE

The default template that ships with the 7961G/7961G-GE uses buttons 1 and 2 for lines and buttons 3

through 8 as speed dial.

The recommended standard Cisco Unified IP Phone 7961G/7961G-GE template uses buttons 1 and 2 for

lines, assigns button 3 as speed dial, and buttons 4 through 6 as Hold, Conference, and Transfer,

respectively.

Cisco Unified IP Phone 7941G/7941G-GE

The default template that ships with the Cisco Unified IP Phone 7941G/7941G-GE uses buttons 1 and 2

for lines.

To avoid confusion for users, do not assign a feature to a button and a softkey at the same time.

For more information about softkey templates, see Configuring Softkey Templates, page 5-27.

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Chapter 5 Configuring Features, Templates, Services, and Users

Modifying Phone Button Templates

Modifying a Phone Button Template for Personal Address Book or Fast Dials

You can modify a phone button template to associate a service URL with a line button. Doing so enables

users to have single-button access to the PAB and Fast Dials. Before you modify the phone button

template, you must configure PAB or Fast Dials as an IP Phone service.

To configure PAB or Fast Dial as an IP Phone service (if it is not already a service), follow these steps:

Procedure

Step 1

Step 2

Step 3

Choose Device >Device Settings > Phone Services.

The Find and List IP Phone Services window displays.

Click Add New.

The IP Phone Services Configuration window displays.

Enter the following settings:

•

Service Name and ASCII Service Name—Enter Personal Address Book.

Service Description—Enter an optional description of the service.

Service URL

For PAB, enter the following URL:

http://<Unified CM-server-name>:8080/ccmpd/login.do?name=#DEVICENAME#&service=pab

For Fast Dial, enter the following URL:

http://<Unified-CM-server-name>:8080/ccmpd/login.do?name=#DEVICENAME#&service=fd

Secure Service URL

•

For PAB, enter the following URL:

https://<Unified CM-server-name>:8443/ccmpd/login.do?name=#DEVICENAME#&service=pab

For Fast Dial, enter the following URL:

https://<Unified-CM-server-name>:8443/ccmpd/login.do?name=#DEVICENAME#&service=fd

Service Category—Select XML Service.

•

Service Type—Select Directories.

Enable—Select the check box.

Step 4

Click Save.

You can add, update, or delete service parameters as needed as described in IP Phone Service Parameters

in the Cisco Unified Communications Manager Administration Guide.

Note

If you change the service URL, remove an IP Phone service parameter, or change the name

of a phone service parameter for a phone service to which users are subscribed, you must

click Update Subscriptions to update all currently subscribed users with the changes, or

users must resubscribe to the service to rebuild the correct URL.

To modify a phone button template for PAB or Fast Dial, follow these steps:

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Chapter 5 Configuring Features, Templates, Services, and Users

Configuring Softkey Templates

Procedure

Step 1

From Cisco Unified Communications Manager Administration, choose Device > Device Settings >

Phone Button Template.

Step 2

Step 3

Step 4

Click Find.

Select the phone model.

Click Copy, enter a name for the new template, and then click Save.

The Phone Button Template Configuration window opens.

Step 5

Identify the button you would like to assign, and select Service URL from the Features drop-down list

box associated with the line.

Step 6

Step 7

Step 8

Step 9

Click Save to create a new phone button template using the service URL.

Choose Device > Phone and open the Phone Configuration window for the phone.

Select the new phone button template from the Phone Button Template drop-down list box.

Click Save to store the change and then click Apply Config to implement the change.

The phone user can now access the User Options pages and associate the service with a button on the

phone.

For additional information on IP Phone services, see the Cisco Unified Communications Manager

Administration Guide, IP Phone Services Configuration. For additional information on configuring line

buttons, see the Cisco Unified Communications Manager Administration Guide, Cisco Unified IP Phone