Cisco Systems Computer Hardware 7326 User Manual

Cisco Wide Area Application Engine

7326 Hardware Installation Guide

January 2007

Americas Headquarters

Cisco Systems, Inc.

170 West Tasman Drive

San Jose, CA 95134-1706

USA

http://www.cisco.com

Tel: 408 526-4000

800 553-NETS (6387)

Fax: 408 527-0883

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C O N T E N T S

Preface xi

Purpose xi

Audience xii

Organization xii

Conventions xiii

Related Documentation

The WAFS software document set includes the following documents:

•

Release Notes for Cisco WAFS

Cisco WAFS 3.0 Quick Installation Guide

Cisco WAFS 3.0 Configuration Guide

Cisco WAFS 3.0 Command Reference

Cisco WAFS 3.0 User Guide

Cisco WAFS 3.0 Online Help

Cisco WAFS MIB Quick Reference

Cisco WAFS System Messages Reference

NIST Net Installation and Configuration Note

Cisco WAFS Benchmark Tool for Microsoft Office Applications Installation

and Configuration Note

The ACNS software document set includes the following documents:

•

Release Notes for Cisco ACNS Software

Cisco ACNS Software Upgrade and Maintenance Guide, Release 5.x

Cisco ACNS Software Configuration Guide for Locally Managed

Deployments

•

Cisco ACNS Software Configuration Guide for Centrally Managed

Deployments

•

Cisco ACNS Software Command Reference

Cisco ACNS Software API Guide

The documentation for this product also includes the following hardware-related

documents:

•

Regulatory Compliance and Safety Information for the Cisco Content

Networking Product Series

•

Installing the Cisco WAE Inline Network Adapter

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Preface

Obtaining Documentation

Cisco documentation and additional literature are available on Cisco.com. Cisco

also provides several ways to obtain technical assistance and other technical

resources. These sections explain how to obtain technical information from Cisco

Systems.

Cisco.com

You can access the most current Cisco documentation at this URL:

http://www.cisco.com/techsupport

You can access the Cisco website at this URL:

http://www.cisco.com

You can access international Cisco websites at this URL:

http://www.cisco.com/public/countries_languages.shtml

Product Documentation DVD

Cisco documentation and additional literature are available in the Product

Documentation DVD package, which may have shipped with your product. The

Product Documentation DVD is updated regularly and may be more current than

printed documentation.

The Product Documentation DVD is a comprehensive library of technical product

documentation on portable media. The DVD enables you to access multiple

versions of hardware and software installation, configuration, and command

guides for Cisco products and to view technical documentation in HTML. With

the DVD, you have access to the same documentation that is found on the Cisco

website without being connected to the Internet. Certain products also have .pdf

versions of the documentation available.

The Product Documentation DVD is available as a single unit or as a subscription.

Registered Cisco.com users (Cisco direct customers) can order a Product

Documentation DVD (product number DOC-DOCDVD=) from the Ordering tool

or Cisco Marketplace.

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Preface

Documentation Feedback

Cisco Ordering tool:

http://www.cisco.com/en/US/partner/ordering/

Cisco Marketplace:

http://www.cisco.com/go/marketplace/

Ordering Documentation

Beginning June 30, 2005, registered Cisco.com users may order Cisco

documentation at the Product Documentation Store in the Cisco Marketplace at

this URL:

http://www.cisco.com/go/marketplace/

Cisco will continue to support documentation orders using the Ordering tool:

•

Registered Cisco.com users (Cisco direct customers) can order

documentation from the Ordering tool:

http://www.cisco.com/en/US/partner/ordering/

Instructions for ordering documentation using the Ordering tool are at

this URL:

http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm

Nonregistered Cisco.com users can order documentation through a local

account representative by calling Cisco Systems Corporate Headquarters

(California, USA) at 408 526-7208 or, elsewhere in North America, by

calling 1 800 553-NETS (6387).

Documentation Feedback

You can rate and provide feedback about Cisco technical documents by

completing the online feedback form that appears with the technical documents

on Cisco.com.

You can send comments about Cisco documentation to [email protected].

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Preface

Cisco Product Security Overview

You can submit comments by using the response card (if present) behind the front

cover of your document or by writing to the following address:

Cisco Systems

Attn: Customer Document Ordering

170 West Tasman Drive

San Jose, CA 95134-9883

We appreciate your comments.

Cisco Product Security Overview

Cisco provides a free online Security Vulnerability Policy portal at this URL:

http://www.cisco.com/en/US/products/products_security_vulnerability_policy.ht

From this site, you can perform these tasks:

•

Report security vulnerabilities in Cisco products.

Obtain assistance with security incidents that involve Cisco products.

A current list of security advisories and notices for Cisco products is available at

this URL:

http://www.cisco.com/go/psirt

If you prefer to see advisories and notices as they are updated in real time, you

can access a Product Security Incident Response Team Really Simple Syndication

(PSIRT RSS) feed from this URL:

http://www.cisco.com/en/US/products/products_psirt_rss_feed.html

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Preface

Obtaining Technical Assistance

Reporting Security Problems in Cisco Products

Cisco is committed to delivering secure products. We test our products internally

before we release them, and we strive to correct all vulnerabilities quickly. If you

think that you might have identified a vulnerability in a Cisco product, contact

PSIRT:

•

Emergencies—[email protected]

An emergency is either a condition in which a system is under active attack

or a condition for which a severe and urgent security vulnerability should be

reported. All other conditions are considered nonemergencies.

•

Nonemergencies—[email protected]

In an emergency, you can also reach PSIRT by telephone:

•

1 877 228-7302

1 408 525-6532

Tip

We encourage you to use Pretty Good Privacy (PGP) or a compatible product to

encrypt any sensitive information that you send to Cisco. PSIRT can work from

encrypted information that is compatible with PGP versions 2.x through 8.x.

Never use a revoked or an expired encryption key. The correct public key to use

in your correspondence with PSIRT is the one linked in the Contact Summary

section of the Security Vulnerability Policy page at this URL:

http://www.cisco.com/en/US/products/products_security_vulnerability_policy.ht

The link on this page has the current PGP key ID in use.

Obtaining Technical Assistance

Cisco Technical Support provides 24-hour-a-day award-winning technical

assistance. The Cisco Technical Support & Documentation website on Cisco.com

features extensive online support resources. In addition, if you have a valid Cisco

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Preface

Obtaining Technical Assistance

service contract, Cisco Technical Assistance Center (TAC) engineers provide

telephone support. If you do not have a valid Cisco service contract, contact your

reseller.

Cisco Technical Support & Documentation Website

The Cisco Technical Support & Documentation website provides online

documents and tools for troubleshooting and resolving technical issues with Cisco

products and technologies. The website is available 24 hours a day, at this URL:

http://www.cisco.com/techsupport

Access to all tools on the Cisco Technical Support & Documentation website

requires a Cisco.com user ID and password. If you have a valid service contract

but do not have a user ID or password, you can register at this URL:

http://tools.cisco.com/RPF/register/register.do

Note

Use the Cisco Product Identification (CPI) tool to locate your product serial

number before submitting a web or phone request for service. You can access the

CPI tool from the Cisco Technical Support & Documentation website by clicking

the Tools & Resources link under Documentation & Tools. Choose Cisco

Product Identification Tool from the Alphabetical Index drop-down list, or click

the Cisco Product Identification Tool link under Alerts & RMAs. The CPI tool

offers three search options: by product ID or model name; by tree view; or for

certain products, by copying and pasting show command output. Search results

show an illustration of your product with the serial number label location

highlighted. Locate the serial number label on your product and record the

information before placing a service call.

Submitting a Service Request

Using the online TAC Service Request Tool is the fastest way to open S3 and S4

service requests. (S3 and S4 service requests are those in which your network is

minimally impaired or for which you require product information.) After you

describe your situation, the TAC Service Request Tool provides recommended

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Preface

Obtaining Technical Assistance

solutions. If your issue is not resolved using the recommended resources, your

service request is assigned to a Cisco engineer. The TAC Service Request Tool is

located at this URL:

http://www.cisco.com/techsupport/servicerequest

For S1 or S2 service requests or if you do not have Internet access, contact the

Cisco TAC by telephone. (S1 or S2 service requests are those in which your

production network is down or severely degraded.) Cisco engineers are assigned

immediately to S1 and S2 service requests to help keep your business operations

running smoothly.

To open a service request by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)

EMEA: +32 2 704 55 55

USA: 1 800 553-2447

For a complete list of Cisco TAC contacts, go to this URL:

http://www.cisco.com/techsupport/contacts

Definitions of Service Request Severity

To ensure that all service requests are reported in a standard format, Cisco has

established severity definitions.

Severity 1 (S1)—Your network is “down,” or there is a critical impact to your

business operations. You and Cisco will commit all necessary resources around

the clock to resolve the situation.

Severity 2 (S2)—Operation of an existing network is severely degraded, or

significant aspects of your business operation are negatively affected by

inadequate performance of Cisco products. You and Cisco will commit full-time

resources during normal business hours to resolve the situation.

Severity 3 (S3)—Operational performance of your network is impaired, but most

business operations remain functional. You and Cisco will commit resources

during normal business hours to restore service to satisfactory levels.

Severity 4 (S4)—You require information or assistance with Cisco product

capabilities, installation, or configuration. There is little or no effect on your

business operations.

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Preface

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is

available from various online and printed sources.

•

Cisco Marketplace provides a variety of Cisco books, reference guides,

documentation, and logo merchandise. Visit Cisco Marketplace, the company

store, at this URL:

http://www.cisco.com/go/marketplace/

•

Cisco Press publishes a wide range of general networking, training and

certification titles. Both new and experienced users will benefit from these

publications. For current Cisco Press titles and other information, go to Cisco

Press at this URL:

http://www.ciscopress.com

•

Packet magazine is the Cisco Systems technical user magazine for

maximizing Internet and networking investments. Each quarter, Packet

delivers coverage of the latest industry trends, technology breakthroughs, and

Cisco products and solutions, as well as network deployment and

troubleshooting tips, configuration examples, customer case studies,

certification and training information, and links to scores of in-depth online

resources. You can access Packet magazine at this URL:

http://www.cisco.com/packet

•

iQ Magazine is the quarterly publication from Cisco Systems designed to

help growing companies learn how they can use technology to increase

revenue, streamline their business, and expand services. The publication

identifies the challenges facing these companies and the technologies to help

solve them, using real-world case studies and business strategies to help

readers make sound technology investment decisions. You can access iQ

Magazine at this URL:

http://www.cisco.com/go/iqmagazine

or view the digital edition at this URL:

http://ciscoiq.texterity.com/ciscoiq/sample/

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Preface

Obtaining Additional Publications and Information

•

Internet Protocol Journal is a quarterly journal published by Cisco Systems

for engineering professionals involved in designing, developing, and

operating public and private internets and intranets. You can access the

Internet Protocol Journal at this URL:

http://www.cisco.com/ipj

•

Networking products offered by Cisco Systems, as well as customer support

services, can be obtained at this URL:

http://www.cisco.com/en/US/products/index.html

Networking Professionals Connection is an interactive website for

networking professionals to share questions, suggestions, and information

about networking products and technologies with Cisco experts and other

networking professionals. Join a discussion at this URL:

http://www.cisco.com/discuss/networking

•

World-class networking training is available from Cisco. You can view

current offerings at this URL:

http://www.cisco.com/en/US/learning/index.html

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_{C H A P T E R}1

Introducing the Cisco Wide Area

Application Engine

This chapter provides a basic functional overview of the Cisco Wide Area

Application Engine 7326 (WAE-7326), and describes the hardware, major

components, and front and back panel indicators and controls.

This chapter contains the following sections:

•

Introduction, page 1-1

Software Functional Description, page 1-4

Hardware Features, page 1-6

Introduction

The Wide Area Application Engine (WAE-7326) supports three different software

installations that provide a comprehensive set of services for the remote office:

Cisco Wide Area Application Services (WAAS) software, Cisco Wide Area File

System (WAFS) software and Cisco Application and Content Networking System

(ACNS) software.

The following software releases support the WAE-7326 appliance:

•

WAAS 4.0.1 and later

WAFS 3.0 and later

ACNS 5.3.3 and later

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Chapter 1 Introducing the Cisco Wide Area Application Engine

Introduction

When WAAS software is installed, the WAE appliance can function as either a

Central Manager or as an Application Acceleration Engine. When ACNS software

is installed, the WAE appliance functions as a Content Engine or one of the other

ACNS device modes (Content Router or Content Distribution Manager). When

WAFS software is installed, the WAE appliance functions as a File Engine. (See

Figure 1-1.)

Figure 1-1

Wide Area Application Engine 7326—Front View

The WAE-7326 has a baseboard management controller that provides

environmental monitoring for the appliance. If environmental conditions exceed

thresholds or if system components fail, LEDs on the baseboard management

indicate the problem. The error log also lists all critical errors. The baseboard

management controller also provides remote server management capabilities

through the OSA SMBridge management utility program.

Note

The baseboard management controller is also known as the service processor.

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Chapter 1 Introducing the Cisco Wide Area Application Engine

Introduction

The WAE-7326 includes two integrated Broadcom Gigabit Ethernet controllers,

which support connection to a 10-Mbps, 100-Mbps, or 1000-Mbps network.

The WAE includes large data-storage and hot-swap capability. The WAE-7326

supports up to six 25.4 mm (1-inch) slim, 3.5-inch hot-swap hard disk drives

installed on Ultra-Slim hard disk drive trays in the hot-swap bays. With the

hot-swap feature, you can add, remove, or replace hard disk drives without

powering down the appliance.

Note

The WAE-7326 hardware supports installing (hot-swapping) hard disk drives

without powering off the device. However, Cisco software applications that run

on the WAE-7326 appliance do not support hot-swapping. You must reload the

WAE appliance before the software recognizes the new hard disk drives.

The Active Memory feature of your WAE-7326 improves the reliability of

memory through memory mirroring and online spare memory. Memory mirroring

stores data in two pairs of DIMMs simultaneously. Online spare memory disables

a failed pair of DIMMs from the system configuration and activates a pair of

online spare memory DIMMs.

Your WAE also includes a large system-memory capacity. The memory bus

supports up to 16 GB of system memory. The memory controller supports error

correcting code (ECC) for up to eight industry-standard, 1.8 V, 240-pin,

double-data rate (DDR) II, PC3200, registered SDRAM DIMMs.

The addition of an optional network interface card (NIC) in the WAE-7326

provides a failover capability to a redundant Ethernet connection. If a problem

occurs with the primary Ethernet connection, all Ethernet traffic associated with

this primary connection is automatically switched to the redundant Ethernet

connection. If the applicable device drivers are installed, this switching occurs

without data loss and without user intervention.

The WAE-7326 supports up to two Intel Xeon microprocessors. If the appliance

comes with only one microprocessor, you can install an additional microprocessor

to enhance performance and provide symmetric multiprocessing (SMP)

capability.

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Chapter 1 Introducing the Cisco Wide Area Application Engine

Software Functional Description

The operation of the WAE is dependent on the software application that is

installed on it. This section describes WAAS, ACNS and WAFS software:

•

WAAS Software Description, page 1-4

ACNS Software Description, page 1-5

WAFS Software Description, page 1-5

WAAS Software Description

With WAAS software installed, the WAE appliance functions as either a WAAS

Central Manager or a WAAS Application Acceleration Engine. The WAAS

Central Manager provides a graphical user interface to monitor and configure all

Acceleration Engines. The WAAS Acceleration Engine is deployed in remote

branch offices and in the data center to accelerate TCP applications that access

data across the network.

The Application Acceleration Engine functionality operates at different levels

based on the software licenses purchased. WAAS 4.x, software offers the WAAS

Transport License or the WAAS Enterprise License options.

Cisco WAAS software helps enterprises meet the following objectives:

•

Provide branch office employees with LAN-like access to information and

applications across a geographically distributed network.

Migrate application and file servers from branch offices into centrally

managed data centers.

Minimize unnecessary WAN bandwidth consumption through the use of

advanced compression algorithms.

Provide print services to branch office users. Cisco WAAS allows you to

configure a WAE as a print server so you do not need to deploy a dedicated

system to fulfill print requests.

•

Improve application performance over the WAN by addressing the following

common issues:

–

Low data rates (constrained bandwidth)

Slow delivery of frames (high network latency)

Higher rates of packet loss (low reliability)

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Chapter 1 Introducing the Cisco Wide Area Application Engine

Software Functional Description

ACNS Software Description

With ACNS software installed, the WAE appliance functions as a Content

Distribution Manager, Content Engine, or Content Router. The Content

Distribution Manager provides a graphical user interface to manage registered

Content Engines and Content Routers. The ACNS solution addresses the need to

distribute and receive high-bandwidth, media-rich content across the Internet or

an intranet without performance losses or content-delivery delays.

ACNS software offers the following content-based services:

•

Content caching and hosting

Proxy services

Content replication

Video streaming

In Content Engine mode, the WAE operates either as a component of an ACNS

network or as a standalone content-caching device and is generally positioned on

the WAN edge between your enterprise network and the Internet.

Note

The WAE-7326 supports device-mode configuration and can be configured with

ACNS 5.x software to operate as a Content Engine, a Content Router, a Content

Distribution Manager, or an IP/TV Program Manager.

To deploy Cisco Content Engines with Cisco ACNS software within your existing

network, your network must support Cisco IOS software and the Web Cache

Communication Protocol (WCCP). WCCP transparently redirects HTTP requests

to a Content Engine, and the Content Engine responds to those requests.

WAFS Software Description

With WAFS software installed, the WAE appliance functions as a File Engine.

The File Engine is an Internet file delivery device that provides the following

file-based services:

•

Segment-level file and metadata caching

Protocol-specific latency reduction

WAN transport-level optimization

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Chapter 1 Introducing the Cisco Wide Area Application Engine

Hardware Features

•

Policy-based prepositioning

Global locking and coherency

Native end-to-end CIFS/NFS support

Web-based centralized control and management

Branch file server replacement

Hardware Features

This section illustrates and describes the front and back panel controls, ports, and

LED indicators on the WAE-7326. It contains the following topics:

•

Front Panel Control Buttons, page 1-7

LED Indicators, page 1-7

Input/Output Ports and Connectors, page 1-11

Inline Network Adapter Description, page 1-16

Figure 1-2 shows the WAE-7326 front panel controls and LEDs.

Figure 1-2

Wide Area Application Engine 7326 Front Panel

9 8

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Chapter 1 Introducing the Cisco Wide Area Application Engine

Hardware Features

Rack release latch

Release latch

Hard disk drive activity LED

Hard disk drive status LED

Operator information panel

Disk eject button

Disk drive activity LED

DVD-ROM drive activity LED

DVD-ROM drive eject button

Front Panel Control Buttons

Table 1-1 describes the front panel control buttons.

Table 1-1

Front Panel Control Buttons

Item

Description

Power control button

(Operator information

panel)

Powers up and powers down the system. A power control button

shield comes installed on the system to prevent it from being

powered-down accidentally.

Disk eject button

DVD eject button

Releases a disk from the disk drive.

Releases a DVD from the DVD-ROM drive.

LED Indicators

Table 1-2 describes the front panel LEDs and their functions.

Table 1-2

Front Panel LEDs

LED

Color

Hard disk drive activity Green

State

Description

Flashing Hard disk drive is in use.

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Chapter 1 Introducing the Cisco Wide Area Application Engine

Hardware Features

Table 1-2

Front Panel LEDs (continued)

LED

Color

State

Description

Hard disk drive status

Amber

Drive has failed.

Flashing Drive is being rebuilt.

slowly

(Oneflash

per

second)

Flashing Controller is identifying the drive.

rapidly

(Three

flashes

per

second)

Operator information

panel:

System-error

Information

Green

System error has occurred.

Noncritical error has occurred.

System locator

Visually locates appliance among other

appliances.

SCSI activity

Power-on

Green

There is activity on the SCSI or IDE bus.

Appliance is powered on.

Flashing Appliance is powered off and still connected

to an AC power source.

Off

AC power is not present. Power supply or

LED has failed.

Disk drive activity

Green

Disk drive is in use.

DVD-ROM drive

activity

DVD-ROM drive is in use.

Figure 1-3 shows the location of back panel LEDs and connectors, and Table 1-3

describes the LED functions.

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Chapter 1 Introducing the Cisco Wide Area Application Engine

Hardware Features

Figure 1-3

Back Panel LEDs and Connectors

TX/RX

LINK TX/RX

LINK

12 11 10

9 8

Ethernet link status LED

Ethernet activity LED

System locator LED

ASM connector (not supported)

Power cord connector and LED

USB connectors (not supported)

Video connector (not supported)

10 Mouse connector

Remote Supervisor Adapter II connector (not 11 Keyboard connector

supported)

SCSI connector

12 Serial port connector

1. Not required for normal operation. Can be used for troubleshooting purposes.

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Chapter 1 Introducing the Cisco Wide Area Application Engine

Hardware Features

Table 1-3

Back Panel LEDs

Color

LED

State

Description

Ethernet link status

Green

Active link connection on the 10BASE-T,

100BASE-TX, or 1000BASE-TX interface for

the Ethernet port.

Ethernet activity

Green

Server is transmitting to or receiving signals

from the Ethernet LAN that is connected to the

Ethernet port.

System locator

AC Power

Green

Visually locate the device among other

devices.

AC power supply is on. During typical

operation, both the AC and the DC power

LEDs are on.

Figure 1-4 shows LEDs for the Fibre Channel adapter card, and Table 1-4

describes their function.

Figure 1-4

Fibre Channel Adapter LEDs

Note

On the adapter, the top LED is green, and the bottom LED is amber.

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Chapter 1 Introducing the Cisco Wide Area Application Engine

Hardware Features

Table 1-4

Fibre Channel Adapter LEDs

LED

State

Description

Green

Amber

Green

Amber

Green

Amber

Power is on.

Fibre Channel adapter is on line.

Off

Signal has been acquired. (The Fibre Channel

adapter firmware is performing or waiting to

perform Fibre Channel loop initialization.)

Green

Amber

Green

Amber

Off

Loss of synchronization.

Flashing

Firmware error.

Input/Output Ports and Connectors

Your WAE appliance supports the following I/O connectors on the front and back

of the device:

•

Two Ethernet

One serial

One Ultra320 SCSI controller (LVD) SCSI

Warning

To avoid electric shock, do not connect safety extra-low voltage (SELV) circuits

to telephone-network voltage (TNV) circuits. LAN ports contain SELV circuits,

and WAN ports contain TNV circuits. Some LAN and WAN ports both use RJ-45

connectors. Use caution when connecting cables. Statement 1021

Figure 1-5 shows the WAE appliance back panel ports and connectors.

The Fibre Channel adapter is supported in PCI slot 3.

Note

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Figure 1-5

Back Panel Connectors and LEDs

TX/RX

LINK TX/RX

LINK

12 11 10

Ethernet connector

Power cord connector and LED

USB connectors (not supported)

Video connector (not supported)

System locator LED

ASM connector (not supported)

10 Mouse connector (not supported)

Remote Supervisor Adapter II connector (not 11 Keyboard connector (not supported)

supported)

SCSI connector

12 Serial port connector

Warning

To avoid electric shock, do not connect safety extra-low voltage (SELV) circuits

to telephone-network voltage (TNV) circuits. LAN ports contain SELV circuits,

and WAN ports contain TNV circuits. Some LAN and WAN ports both use RJ-45

connectors. Use caution when connecting cables. Statement 1021

Ethernet Port Connectors

Connect a Category 3, 4, or 5 unshielded twisted-pair cable to this connector.

100BASE-TX and 1000BASE-T Fast Ethernet standards require Category 5 or

higher cabling.

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The WAE-7326 has three Ethernet connectors. Two of the Ethernet connectors are

attached to the Ethernet controllers. The Ethernet controllers are integrated on the

system board. They provide an interface for connecting to a 10-Mbps, 100-Mbps,

or 1-Gbps network and provide full-duplex (FDX) capability, which enables

simultaneous transmission and reception of data on the network. If the Ethernet

ports in the server support auto-negotiation, the controllers detect the

data-transfer rate (10BASE-T, 100BASE-TX, or 1000BASE-T) and duplex mode

(full-duplex or half-duplex) of the network and automatically operate at that rate

and mode. You do not have to set any jumpers or configure the controllers.

However, you must install a device driver to enable the operating system to

address the controllers.

The third Ethernet connector is the Remote Supervisor Adapter II SlimLine

Ethernet connector. Use this connector to enable remote server management

through a network. This connector is active only if an optional Remote Supervisor

Adapter II SlimLine is installed.

Figure 1-6

Ethernet Port Connector

Link LED

(green)

Activity LED

(green)

Serial Port Connector

Your WAE has one serial port connector. Use the serial port connector to connect

a serial device.

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Figure 1-7

Serial Port Connector

Ultra320 SCSI Controller System Board Connectors

The WAE-7326 has one SCSI LVD port connector located on the back panel. The

integrated dual-channel SCSI controller with integrated RAID supports two

independent Ultra320 SCSI channels: one external and one internal. Each channel

supports up to 15 SCSI devices. You can use the external LVD SCSI channel

connector on the rear of the server to connect different types of SCSI devices, such

as drives or printers.

This controller uses the following features to perform these actions:

•

Double-transition clocking to achieve up to 320 MB-per-second data-transfer

rates.

Domain-name validation to negotiate compatible data-transfer speeds with

each device.

Cyclic redundancy checking (CRC), instead of the usual parity checking, to

improve data reliability.

An active terminator for SCSI bus termination.

The WAE-7326 has one SCSI cable, which connects the internal connector on the

system board to the standard hot-swap-drive backplane. If you plan to attach

external SCSI devices, you must order additional cables. To select and order the

correct cables for use with external devices, contact your Cisco marketing

representative or authorized reseller.

SCSI IDs

Each SCSI device that is connected to a SCSI controller must have a unique SCSI

ID. This ID enables the SCSI controller to identify the device and ensures that

different devices on the same SCSI channel do not attempt to transfer data

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simultaneously. SCSI devices that are connected to different SCSI channels can

have duplicate SCSI IDs. Table 1-5 lists the SCSI IDs for the hard disk drives and

backplanes that are connected to one channel.

Table 1-5

SCSI IDs

Device

SCSI ID

Drive bay 1

Drive bay 2

Drive bay 3

Drive bay 4

Drive bay 5

Drive bay 6

Controller

Backplane

Figure 1-8 shows a connector that conforms to the SCSI standard.

Figure 1-8

SCSI Connector

Fibre Channel Connector

The Fibre Channel connector is an LC-style connector that supports non-OFC,

multimode fiber-optic cabling using a small form factor (SFF) fiber-optic

transceiver module. The Fibre Channel adapter uses LC-LC Fibre Channel cables.

Total cable length cannot exceed 1640 feet (500 meters). Fibre Channel cables are

not supplied by Cisco Systems.

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Inline Network Adapter Description

This section describes the following features of the WAE inline network adapter:

Form and Function

Ports and LED Indicators

•

Inline Network Adapter Cabling Requirements

Installation Scenarios and Cabling Examples for Fast Ethernet Connections

For adapter specifications, see Table A-3 in Appendix A.

Form and Function

Your appliance supports one optional 4-port Ethernet inline network adapter. The

inline network adapter is a full-height, three-quarter-length PCI-X network

interface card that contains four independent Gigabit Ethernet ports. (See

Figure 1-9.)

Figure 1-9

Inline Network Adapter

The Cisco WAE inline network adapter provides inline traffic interception

capability for your appliance. When your appliance is configured for inline

interception mode, you can set attributes to control which interfaces are to be used

over which VLANs. By default, the adapter operates on all inline-capable

interfaces and VLANs. You can configure the inline redirection feature using the

WAAS 4.0.7 CLI or the WAAS 4.0.7 Central Manager GUI.

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The WAAS software defines two new interface types: A group interface that

represents an inline pair grouping and a port interface that represents the

individual port. These interfaces are referred to as inlineGroup and inlinePort,

respectively.

InlineGroup interfaces are numbered using the format slot/group. The slot number

is the slot in which the adapter is inserted. (In the WAE 500 series and 600 series

appliances, the adapter must be installed in slot 1 only.) The group number is

either 0 or 1 (each adapter has 2 group pairs). The group number is displayed on

the adapter label.

InlinePort interfaces are numbered slot/group/lan or slot/group/wan. The last

attribute is the LAN or WAN designator.

The inline network adapter also includes an onboard programmable Watch Dog

Timer (WDT) controller. You can set the time to wait after a failure event, such as

a power outage or a kernel crash, before the unit begins to operate in mechanical

bypass mode. In mechanical bypass mode, traffic is bridged between the LAN and

WAN ports of each group. Mechanical bypass mode prevents the WAE from

becoming a single point of failure and allows traffic to continue to flow between

the router and the client while it passes through an unresponsive WAE without

being processed.

For more information about configuring the inline network adapter, see the Cisco

Wide Area Application Services Configuration Guide.

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Ports and LED Indicators

Figure 1-10 shows the inline network adapter port numbers, interface

designations, and LEDs. Table 1-6 describes the LED functions.

Figure 1-10

Inline Network Adapter Port Numbering and LEDs

LINK/ACT

100

BYPASS

1000

Port 0; Group 1 WAN interface

Port 2; Group 0 WAN interface

Port 1; Group 1 LAN interface

Port 3: Group 0 LAN interface

The inline network adapter has three LEDs that correspond to each port (the 0

LEDs correspond to Port 0, and so forth). Table 1-6 describes the LEDs.

Table 1-6

Inline Network Adapter LEDs

LEDs

State

Description

Link / Activity

The 10/100/1000BASE-T interface is receiving power.

The Ethernet link is transmitting data.

Blinking

100

The speed of the Ethernet connection is 100BASE-TX.

The speed of the Ethernet connection is 1000BASE-TX.

1000

Bypass

Both the 100 and The corresponding ports are in mechanical bypass mode.

1000 LEDs are

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Inline Network Adapter Cabling Requirements

Your inline network adapter ships with two types of cables: crossover and

straight-through. When you connect the WAE inline network adapter, proper

cabling depends on the link speed (Gigabit Ethernet or Fast Ethernet) and the

types of devices (DCE or DTE) being connected.

Note

You must retain the same link speed from one end of the connection to the other

end. Inline adapter interfaces are able to autonegotiate link speeds. If any of your

connecting interfaces are configured for Fast Ethernet (whether on a switch or a

router), your WAE inline adapter uses Fast Ethernet. If any of your connecting

interfaces are configured for Gigabit Ethernet, your WAE inline adapter uses

Gigabit Ethernet. Speed and duplex settings are port-specific, so two inline ports

can negotiate different speeds independently.

If you are connecting a WAE inline appliance between two devices using Gigabit

Ethernet, you can use either straight-through cables, crossover cables, or any

combination of the two cable types, regardless of the type of device. However, for

consistency, we recommend that you use straight-through cables for all Gigabit

Ethernet connections.

Table 1-7 shows the cable requirements for WAE and non-WAE connections when

you are using Gigabit Ethernet end to end.

Table 1-7

Cable Requirements for WAE Connections Using Gigabit

Ethernet

Connection

Required Cable

Switch to switch (no WAE)

Switch to router (no WAE)

Router to router (no WAE)

Switch to WAE and

WAE to Router

Crossover or Straight-through

Switch to WAE and

WAE to Switch

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Table 1-7

Cable Requirements for WAE Connections Using Gigabit

Ethernet (continued)

Connection

Required Cable

Router to WAE and

WAE to Router

WAE to WAE

Crossover or Straight-through

Some switches support automatic medium-dependent interface crossover

(MDIX). You can configure MDIX by using the mdix auto global configuration

switch command. If your switch supports MDIX, you do not need to follow these

cabling rules because MDIX automatically adjusts transmit and receive pairs

when an incorrect cable type (crossover or straight-through) is installed on a

10/100 Fast Ethernet port. However, when you configure MDIX, you must also

configure the port to use autosense (not manual selection of speed/duplex).

Caution

If you are connecting to Fast Ethernet ports on both the LAN and the WAN sides

of the WAE inline appliance, you must consider the types of devices that are being

connected, and you must use the correct cables. You must follow these cabling

instructions for the inline network adapter to work properly. (See Table 1-8. For

illustrations and examples, see the “Installation Scenarios and Cabling Examples

for Fast Ethernet Connections” section on page 1-22.)

To connect the inline network adapter using the correct cables for Fast Ethernet

connections, follow these steps:

Step 1

Determine which type of cable you would use for a direct connection between

your two end devices (without a WAE inline network appliance connected

between them) by using the following standard cabling rules:

•

When you are directly connecting two network devices that are similar, such

as two switches, use a crossover cable.

•

When you are directly connecting two network devices that are different, such

as a switch and router, use a straight-through cable.

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Note

Because the inline network adapter has an internal crossover connection

that becomes active when the InlineGroup interface is placed in

mechanical bypass mode, you must figure out which cable you would use

to connect the two network devices directly, and then you must install the

other cable type (on one side, usually the WAN side of the inline

appliance) instead.

Table 1-8 shows the cable requirements for WAE and non-WAE connections when

you are using Fast Ethernet end to end.

Table 1-8

Cable Requirements for WAE Connections Using Fast Ethernet

Connection

Required Cable

Switch to switch (no WAE)

Switch to router (no WAE)

Router to router (no WAE)

Switch to WAE and

WAE to Router

Crossover

Straight-through

Crossover

Straight-through

Crossover

Switch to WAE and

WAE to Switch

Straight-through

Crossover

Router to WAE and

WAE to Router

WAE to WAE

Step 2

Connect Fast Ethernet ports on both the LAN and the WAN sides of the WAE

inline appliance by using the following cable types:

•

On the LAN side of the connection, use a straight-through cable between the

WAE inline appliance and the network device.

•

On the WAN side of the connection, use the cable that is different from the

cable that you would use to connect the two network devices directly (as

determined in Step 1).

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For example, if you are connecting a router and a switch (two different

devices) through the W AE inline appliance, use a straight-through cable on

the LAN side of the connection and use a crossover cable on the WAN side

of the connection. (If you were connecting the two different devices directly,

you would use a straight-through cable, so use the crossover cable instead.)

If you are connecting two switches (or two similar devices), use

straight-through cables on both the LAN and the WAN sides of the WAE

inline appliance.

Figure 1-11 through Figure 1-13 show the cables to use for the WAE LAN

and WAN connections between Fast Ethernet ports.

Installation Scenarios and Cabling Examples for Fast Ethernet Connections

WAE appliances can be installed physically between two network devices (such

as the branch office router and branch office LAN switch) by connecting the WAE

inline network adapter ports to the network devices using the proper cables.

If you are connecting a WAE inline appliance between two devices using Gigabit

Ethernet, you can use either straight-through cables, crossover cables, or any

combination of the two cable types, regardless of the type of device. This section

shows cabling examples for Fast Ethernet connections only, because Fast Ethernet

has specific cabling requirements.

The inline network adapter has four ports that are divided into two inline groups

(see the “Ports and LED Indicators” section on page 1-18). The WAE can be

physically placed inline between two distinct network paths, creating redundant

WAN links. (See Figure 1-11.)

Two WAEs with inline network adapters can also be installed back-to-back in a

serial fashion between two network devices for failover purposes. In this type of

serial cluster configuration, if one WAE fails or becomes overloaded, the other

WAE can provide optimization. (See Figure 1-12.)

Note

When you connect two WAE inline appliances to each other in serial fashion,

always use a crossover cable between the two WAEs. (See Figure 1-13.)

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Figure 1-11

Cabling for a Single Inline WAE with Redundant WAN Connections

MGMT

WAN

Router A

Router B

LAN switch

WAE

WAN

Connection: Management

Gigabit Ethernet: 1/0

Connection: WAE to LAN switch

(using InlineGroup 1/0)

Fast Ethernet: LAN0 (InlinePort 1/0/lan)

Cable type: Straight-through

Cable type: Straight-through (recommended)

Connection: WAE to LAN switch

(using InlineGroup 1/1)

Connection: WAE to WAN router A

(using InlineGroup 1/0)

Fast Ethernet: LAN1 (InlinePort 1/1/lan)

Cable type: Straight-through

Fast Ethernet: WAN0 (InlinePort 1/0/wan)

Cable type: Crossover

Connection: WAE to WAN router B

(using InlineGroup 1/1)

Fast Ethernet: WAN1 (InlinePort 1/1/wan)

Cable type: Crossover

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Figure 1-12

Cabling for Serial Cluster Inline WAEs with a Single WAN Connection

MGMT

WAN

Router B

LAN switch

WAE1

WAE2

Connection: WAE 1 to LAN switch

Fast Ethernet: LAN0 (InlinePort 1/0/lan)

Cable type: Straight-through

Connection: WAE 1 to WAE 2

Fast Ethernet: WAE1 WAN0

(InlinePort 1/0/wan) to WAE 2 LAN0

(InlinePort 1/0/lan)

Cable type: Crossover

Connection: WAE 2 to WAN router

Fast Ethernet: WAE 2 WAN0

(InlinePort 1/0/wan)

Cable type: Crossover

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Figure 1-13

Cabling Between Two Inline WAEs

WAN

WAE2

inline ada

Router

WAE1

inline adapter

LAN switch

Connection: WAE 1 to LAN switch

Connection: WAE 1 to WAE 2

Fast Ethernet: WAE 1 LAN0

(InlinePort 1/0/lan)

Fast Ethernet: WAE 1 WAN0

(InlinePort 1/0/wan) to WAE 2 LAN0

(InlinePort 1/0/lan)

Cable type: Straight-through

Cable type: Crossover

Connection: WAE 2 to WAN router

Fast Ethernet: WAE 2 WAN0

(InlinePort 1/0/wan)

Cable type: Crossover

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_{C H A P T E R}2

Preparing to Install the Wide Area

Application Engine

This chapter contains important safety information you should know before

working with the WAE. Use the guidelines in this chapter to ensure your own

personal safety and to help protect your appliance from potential damage.

This chapter contains the following sections:

•

Safety Warnings, page 2-1

Safety Guidelines, page 2-4

Note

Read the Regulatory Compliance and Safety Information for the Cisco Content

Networking Product Series document and the Site Preparation and Safety Guide

that came with your appliance before you begin the installation.

Safety Warnings

Before you install the WAE, observe the following safety warnings.

Warning

Only trained and qualified personnel should be allowed to install, replace, or

service this equipment. Statement 1030

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Safety Warnings

Warning

Read the installation instructions before connecting the system to the power

source. Statement 1004

Before working on a system that has an on/off switch, turn OFF the power and

unplug the power cord. Statement 1

This unit might have more than one power supply connection. All connections

must be removed to de-energize the unit. Statement 1028

This unit is intended for installation in restricted access areas. A restricted

access area is where access can only be gained by service personnel through

the use of a special tool, lock and key, or other means of security, and is

controlled by the authority responsible for the location. Statement 37

Warning

To avoid electric shock, do not connect safety extra-low voltage (SELV) circuits

to telephone-network voltage (TNV) circuits. LAN ports contain SELV circuits,

and WAN ports contain TNV circuits. Some LAN and WAN ports both use RJ-45

connectors. Use caution when connecting cables. Statement 1021

This product relies on the building’s installation for short-circuit (overcurrent)

protection. Ensure that a fuse or circuit breaker no larger than 120 VAC, 15A U.S.

(240 VAC, 10A international) is used on the phase conductors (all

current-carrying conductors). Statement 13

This equipment must be grounded. Never defeat the ground conductor or

operate the equipment in the absence of a suitably installed ground conductor.

Contact the appropriate electrical inspection authority or an electrician if you

are uncertain that suitable grounding is available. Statement 1024

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Safety Warnings

Warning

Do not work on the system or connect or disconnect cables during periods of

lightning activity. Statement 1001

Before working on equipment that is connected to power lines, remove jewelry

(including rings, necklaces, and watches). Metal objects will heat up when

connected to power and ground and can cause serious burns or weld the metal

object to the terminals. Statement 43

Warning

When installing or replacing the unit, the ground connection must always be

made first and disconnected last. Statement 1046

The safety cover is an integral part of the product. Do not operate the unit

without the safety cover installed. Operating the unit without the cover in place

will invalidate the safety approvals and pose a risk of fire and electrical

hazards. Statement 117

Warning

Blank faceplates and cover panels serve three important functions: they

prevent exposure to hazardous voltages and currents inside the chassis; they

contain electromagnetic interference (EMI) that might disrupt other equipment;

and they direct the flow of cooling air through the chassis. Do not operate the

system unless all cards, faceplates, front covers, and rear covers are in place.

Statement 1029

Warning

There is the danger of explosion if the battery is replaced incorrectly. Replace

the battery only with the same or equivalent type recommended by the

manufacturer. Dispose of used batteries according to the manufacturer’s

instructions. Statement 1015

Ultimate disposal of this product should be handled according to all national

laws and regulations. Statement 1040

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Safety Guidelines

Warning

To prevent bodily injury when mounting or servicing this unit in a rack, you

must take special precautions to ensure that the system remains stable. The

following guidelines are provided to ensure your safety:

•

This unit should be mounted at the bottom of the rack if it is the only unit in the rack.

When mounting this unit in a partially filled rack, load the rack from the bottom to the

top with the heaviest component at the bottom of the rack.

•

If the rack is provided with stabilizing devices, install the stabilizers before mounting

or servicing the unit in the rack. Statement 1006

Safety Guidelines

To reduce the risk of bodily injury, electrical shock, fire, and damage to the

equipment, observe the precautions in this section.

General Precautions

Observe the following general precautions for using and working with your

system:

•

Observe and follow service markings. Do not service any Cisco product

except as explained in your system documentation. Opening or removing

covers that are marked with the triangular symbol with a lightning bolt may

expose you to electrical shock. Components inside these compartments

should be serviced only by an authorized service technician.

•

If any of the following conditions occur, unplug the product from the

electrical outlet and replace the part or contact your authorized service

provider:

–

The power cable, extension cord, or plug is damaged.

An object has fallen into the product.

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Safety Guidelines

–

The product has been exposed to water.

The product has been dropped or damaged.

The product does not operate correctly when you follow the operating

instructions.

•

Keep your system components away from radiators and heat sources. Also,

do not block cooling vents.

Do not spill food or liquids on your system components, and never operate

the product in a wet environment.

Do not push any objects into the openings of your system components. Doing

so can cause fire or electric shock by shorting out interior components.

•

Use the product only with other Cisco-approved equipment.

Allow the product to cool before removing covers or touching

internal components.

•

Use the correct external power source. Operate the product only from the type

of power source indicated on the electrical ratings label. If you are not sure

of the type of power source required, consult your service representative or

local power company.

•

Use only approved power cables. If you have not been provided with a power

cable for your Content Engine or for any AC-powered option intended for

your system, purchase a power cable that is approved for use in your country.

The power cable must be rated for the product and for the voltage and current

marked on the product’s electrical ratings label. The voltage and current

rating of the cable should be greater than the ratings marked on the product.

•

To help prevent electric shock, plug the system components and peripheral

power cables into properly grounded electrical outlets. These cables are

equipped with three-prong plugs to help ensure proper grounding. Do not use

adapter plugs or remove the grounding prong from a cable. If you must use

an extension cord, use a three-wire cord with properly grounded plugs.

•

Observe extension cord and power strip ratings. Make sure that the total

ampere rating of all products plugged into the extension cord or power strip

does not exceed 80 percent of the extension cord or power strip ampere

ratings limit.

Do not use appliance or voltage converters or kits sold for appliances with

your product.

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Safety Guidelines

•

To help protect your system components from sudden, transient increases and

decreases in electrical power, use a surge suppressor, line conditioner, or

uninterruptible power supply (UPS).

Position cables and power cords carefully; route cables and the power cord

and plug so that they cannot be stepped on or tripped over. Be sure that

nothing rests on your system components’ cables or power cord.

Do not modify power cables or plugs. Consult a licensed electrician or your

power company for site modifications. Always follow your local or national

wiring rules.

System Reliability Considerations

To help ensure proper cooling and system reliability, make sure the following

occurs:

•

Each of the drive bays has either a drive or a filler panel installed.

Each of the power-supply bays has a power supply or a power supply filler

panel installed.

•

For rack configurations, make sure that space is available around the

appliance to enable the cooling system to work properly. See the

documentation that comes with the rack for additional information.

•

The appliance cover is in place during normal operation.

The air baffle cover over the microprocessors remains closed during normal

operation.

•

The air baffle is installed between the fans and the power supply.

A removed hot-swappable drive is replaced within 2 minutes of removal.

Cables for optional adapters are routed according to the instructions provided

with the adapters.

•

A failed fan is replaced within 48 hours.

The appliance is powered down and the power cords are disconnected before

you open the air baffle cover.

•

The air baffle assembly is always installed in the appliance except when you

are installing or removing the components that are located under the air baffle

cover.

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Safety Guidelines

•

When the air baffle assembly is installed in the appliance, the air baffle cover

is always closed.

Microprocessor socket 2 always contains either a microprocessor baffle or

a microprocessor.

Working Inside the WAE with the Power On

The WAE is designed to operate safely with the cover removed for short periods

(less than 30 minutes). You might need to remove the cover while the power is on,

for example, to observe the Light Path diagnostic LEDs when troubleshooting.

When you work inside an appliance that is powered on, follow these guidelines:

•

Avoid loose-fitting clothing on your forearms. Button long-sleeved shirts

before working inside the appliance; do not wear cuff links while you are

working inside the appliance.

•

Do not allow your necktie or scarf to hang inside the appliance.

Remove jewelry, such as bracelets, necklaces, rings, and loose-fitting

wristwatches.

•

Remove items from your shirt pocket (such as pens or pencils) that could fall

into the appliance as you lean over it.

Avoid dropping any metallic objects, such as paper clips, hairpins, or screws,

into the appliance.

Protecting Against Electrostatic Discharge

Static electricity can harm delicate components inside the appliance. To prevent

static damage, discharge static electricity from your body before you touch any of

your system’s electronic components. You can do so by touching an unpainted

metal surface on the chassis.

You can also take the following steps to prevent damage from electrostatic

discharge (ESD):

•

When unpacking a static-sensitive component from its shipping carton, do not

remove the component from the antistatic packing material until you are

ready to install the component in your system. Just before unwrapping the

antistatic packaging, be sure to discharge static electricity from your body.

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Safety Guidelines

•

When transporting a sensitive component, first place it in an antistatic

container or packaging.

Handle all sensitive components in a static-safe area. If possible, use

antistatic floor pads and workbench pads.

•

Handle the device carefully, holding it by its edges or its frame.

Do not touch solder joints, pins, or exposed printed circuitry.

Do not leave the device where others can handle and possibly damage the

device.

•

Take additional care when handling devices during cold weather, because

heating reduces indoor humidity and increases static electricity.

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_{C H A P T E R}3

Installing the Wide Area Application

Engine

This chapter explains how to install a Wide Area Application Engine (WAE) in an

equipment rack. It also provides general instructions for installing a WAE on a

table or workbench. This chapter contains the following sections:

•

Rack-Mounting Considerations, page 3-2

Tools and Parts Required, page 3-3

Installing the Wide Area Application Engine 7326, page 3-5

Connecting Cables, page 3-12

Connecting Power and Booting the System, page 3-13

Checking the LEDs, page 3-14

Removing or Replacing a WAE, page 3-14

Before you begin the installation, read the Regulatory Compliance and Safety

Information for the Cisco Content Networking Product Series document and the

Site Preparation and Safety Guide that shipped with your chassis.

Warning

Read the installation instructions before connecting the system to the power

source. Statement 1004

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Rack-Mounting Considerations

Before installing your WAE in a rack, review the following guidelines:

•

Two or more people are required to install the device in a rack.

Ensure that the room air temperature is below 95°F (35°C).

Do not block any air vents; usually 6 inches (15 cm) of space provides proper

airflow.

•

Plan the device installation starting from the bottom of the rack.

Install the heaviest device in the bottom of the rack.

Do not extend more than one device out of the rack at the same time.

Remove the rack doors and side panels to provide easier access during

installation.

•

Connect the WAE to a properly grounded outlet.

Do not overload the power outlet when installing multiple devices in the rack.

Caution

Use safe practices when lifting.

Do not place any object weighing more than 110 lb (50 kg) on top of

rack-mounted devices.

Rack Requirements

Install your WAE in a rack that meets the following requirements:

•

Minimum depth of 2.76 inches (70 mm) between the front mounting flange

and inside of the front door.

Minimum depth of 6.18 inches (157 mm) between the rear mounting flange

and inside of the rear door.

Minimum depth of 28.27 inches (718 mm) and maximum depth of 30 inches

(762 mm) between the front and rear mounting flanges to support the use of

the cable-management arm.

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Tools and Parts Required

Racks are marked in vertical increments of 1.75 inches (4.44 cm). Each increment

is referred to as a rack unit (RU). A 1-RU device is 1.75 inches (4.44 cm) tall.

Tools and Parts Required

A sliding rail rack-mount kit is included in your shipping container accessory box.

The rack-mount kit is suitable for mounting the WAE 7326 appliances in 19-inch

(48.26-cm), 4-post equipment racks. (See the “Rack Requirements” section on

page 3-2.)

You need the following tools for the installation:

•

Flat-blade screwdriver

Phillips screwdriver

Figure 3-1 shows the items that you need to install the WAE in your rack or

cabinet. If any items are missing or damaged, contact your place of purchase.

Warning To prevent bodily injury when mounting or servicing this unit in a rack, you

must take special precautions to ensure that the system remains stable. The

following guidelines are provided to ensure your safety:

•

This unit should be mounted at the bottom of the rack if it is the only unit in the rack.

When mounting this unit in a partially filled rack, load the rack from the bottom to the

top with the heaviest component at the bottom of the rack.

•

If the rack is provided with stabilizing devices, install the stabilizers before mounting

or servicing the unit in the rack. Statement 1006

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Chapter 3 Installing the Wide Area Application Engine

Tools and Parts Required

Figure 3-1

Rack Installation Kit

Cable-management assembly

Cable Clamp (5)

Rear of rail

Cable-management arm bracket

Hinge

Cable ties (5)

Cable strap (5)

10 M6 screws (5)

11 Front of rail

Cable-restraint bracket(5)

Slide rail (2)

Note

The rack kit includes a left and a right slide rail.

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Installing the Wide Area Application Engine 7326

Place the WAE in the desired location. You can mount it in a rack for your

convenience, or place it on a solid, stable surface. If you do not plan to install the

appliance in an equipment rack, proceed to the “Installing the Chassis on a

Tabletop” section on page 3-11.

To install the WAE in a rack, follow these steps:

Step 1

Note

Push outward on the slide-rail latch (labeled 2 in Figure 3-2). Pull the latch back

to open the slide rail. The latch will engage and stay open. Open the other end of

the slide rail. Repeat the entire process for the other slide rail.

If you are installing the server in the top of the rack or directly under another

server or device, remove the cable-management arm bracket from the

cable-management assembly and install the cable-management arm bracket on the

slide rail. Go to step 6 to install the cable-management arm bracket; then, continue

with step 2.

Figure 3-2

Latching the Slide Rails

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Installing the Wide Area Application Engine 7326

Right slide rail

Slide rail latch

Step 2

Align the slide rail with the front mounting flange. Use the score mark on the slide

rail (labeled 1 in Figure 3-3) to align the slide rail. Push outward on the slide rail

latch to close the latch and secure the slide rail. Do the same for the front of the

other slide rail. Align the slide rail with the rear mounting flange. The slide rail

occupies the full height of the device. Close the latches to secure the rear of both

the slide rails.

Note

Make sure that the slide rails are securely seated on the mounting flanges.

When the slide is secure, the slide rail pins protrude from the slide rails.

Figure 3-3

Aligning the Slide Rails

Slide rail score mark

Slide rail pins

Step 3

Extend the slide rails fully from the rack until the slide rails lock. Align the tabs

on the slide rails (labeled 1 in Figure 3-4) with the matching inserts on the

appliance and lower the appliance onto the slide rails.

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Installing the Wide Area Application Engine 7326

Note

Make sure that each slide rail tab is inserted in the matching insert on the

appliance and that the appliance is resting on the top edge of the slide rail.

Figure 3-4

Inserting the WAE

Alignment tab (front)

Step 4

Carefully slide the WAE along the slide rails approximately 1 inch (2.54 cm)

toward the rack to lock the WAE on the slide rails. (See Figure 3-5.)

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Installing the Wide Area Application Engine 7326

Figure 3-5

Locking the WAE on the Slide Rails

Rear view

Lock indicator

Slide Rail Hooks

Note

When locked in position, an indicator (labeled 1 in Figure 3-5) is visible on each

side of the appliance. To remove the appliance from the rack, lift up on the lock

indicator and slide the appliance forward.

Step 5

Lift the locking levers (labeled 1 in Figure 3-6) on the slide rails and slide the

appliance into the rack until it extends approximately 4 inches (10.16 cm) from

the edge of the rack.

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Installing the Wide Area Application Engine 7326

Figure 3-6

Sliding in the WAE

Locking levers

Step 6

Note

Attach the cable-management assembly to the rear of the slide rail using a hinge

pin (labeled 1 in Figure 3-7). Attach the free end of the cable-management

assembly to the slide rail using a hinge pin.

If you installed the cable-management arm bracket in step 1, complete the

installation of the cable-management assembly.

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Installing the Wide Area Application Engine 7326

Figure 3-7

Attaching the Cable-Management Assembly

Hinge pin

Left mounting flange

Slide rail

Step 7

Attach the power cords and other cables to the rear of the server (including

keyboard, monitor, and mouse, if required). Attach the power cords to the

cable-restraint bracket. Secure the cable-restraint bracket to the slide rail.

Use cable clamps to secure the cables across the rear of the server. Route the

cables along the cable-management arm channel, securing them with cable straps.

Note

Allow slack in all cables to avoid tension in the cables.

Step 8

Slide the WAE into the rack until the release latches lock into place. To slide the

WAE out of the rack, press the release latches.

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Installing the Wide Area Application Engine 7326

Note

Insert the optional M6 screws (labeled 2 in Figure 3-7) in the front and rear of the

appliance when moving the rack, or if you install the rack in a vibration-prone

area.

To remove the WAE from the rack, reverse these instructions. Store these

installation instructions with your WAE documentation for future use.

Installing the Chassis on a Tabletop

When you install a WAE on a workbench or tabletop, ensure that the surface is

clean and in a safe location and that you have considered the following points:

•

The chassis should be installed off the floor. (Dust that accumulates on the

floor is drawn into the interior of the chassis by the cooling fans. Excessive

dust inside the WAE can cause overtemperature conditions and component

failures.)

•

There must be approximately 19 inches (48.26 cm) of clearance at the front

and rear of the chassis for accessing network cables or equipment.

The WAE will receive adequate ventilation (it is not being installed in an

enclosed cabinet where ventilation is inadequate).

To install the WAE on a workbench or tabletop, follow these steps:

Step 1

Step 2

Remove any debris and dust from the tabletop or workbench, as well as from the

surrounding area. Also make sure that your path between the WAE and its new

location is unobstructed.

Attach the rubber feet to the bottom of the chassis. The rubber feet have an

adhesive backing. Peel the protective tape off the adhesive and stick the feet to the

bottom of a clean chassis surface. Place one foot in each corner.

Step 3

Step 4

Place the chassis on the tabletop or workbench.

Ensure that no exhaust air from other equipment will be drawn into the chassis.

Also make sure that there is adequate clearance at the front and rear of the chassis.

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Connecting Cables

To connect cables to your WAE, follow these steps:

Step 1

Step 2

Power down the appliance before connecting cables to or disconnecting any

cables from the appliance.

See the documentation that comes with your optional equipment for additional

cabling instructions. It might be easier for you to route the cables before you

install specific optional equipment.

Step 3

Cable identifiers are printed on the cables that come with the server and options.

Use these identifiers to connect the cables to the correct connectors.

Figure 3-8 shows the locations of the input and output connectors on your device.

Figure 3-8

WAE-7326 Ports and Receptacles—AC System Shown

TX/RX

LINK TX/RX

LINK

12 11 10

Ethernet link status LED

Ethernet activity LED

System locator LED

Power cord connectors and LED

USB connectors (not supported)

Video connector (not supported)

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Connecting Power and Booting the System

ASM connector (not supported)

10 Mouse connector

Remote Supervisor Adapter II connector (not 11 Keyboard connector

supported)

SCSI connector

12 Serial port connector

1. Not required for normal operation. Can be used for troubleshooting purposes.

Note

The WAE-7326 is compatible with the Cisco Storage Array. Refer to the

Cisco Storage Array SA-7 and SA-14 Installation and Configuration

Guide.

Connecting Power and Booting the System

To connect power to your system, follow these steps:

Step 1

Step 2

Review the information in the “Safety Guidelines” section on page 2-4.

Plug a power cord into each power cord receptacle on the back of the WAE. (See

Figure 3-8.)

Note

You must connect a power cord to both power supplies. If only one power

supply is connected, when you turn on the power, the system error LED

lights and the system makes a loud noise.

Step 3

Connect the other end of each power cord to a power source at your

installation site.

Step 4

Step 5

Power up all externally connected devices.

Press the power control button on the front of the WAE.

The system should begin booting. Once the operating system boots, you are ready

to initialize the basic software configuration. (Refer to the software configuration

guide or user guide that shipped with your system.)

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Checking the LEDs

Note

While the WAE is powering up, the green power on LED on the front of

the WAE is on.

Checking the LEDs

When the WAE is up and running, observe the front panel LEDs (see Figure 1-2

and Table 1-2) to verify that your system is operating properly.

To troubleshoot using the LEDs, see Chapter 5, “Troubleshooting the System

Hardware.”

Removing or Replacing a WAE

Warning

Before working on a system that has an on/off switch, turn OFF the power and

unplug the power cord. Statement 1

Warning

Ultimate disposal of this product should be handled according to all national

laws and regulations. Statement 1040

To remove a WAE from your network, power it down, disconnect the power cords

and network cables, and physically remove the chassis from the rack.

The WAE is in constant communication with the router on your network. When

the router notices that the WAE is no longer responding to it, the router stops

sending requests to the WAE. This is transparent to users. If other WAEs are

attached to the router, the router continues sending requests to the other WAEs.

When you remove a WAE, the pages that were cached on that device are no longer

available to the router or other WAEs. You might see an increase in outgoing web

traffic that might have otherwise been fulfilled by the WAE that you are removing.

However, after a time, the router and other WAEs redistribute the load of web

traffic.

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Removing or Replacing a WAE

If you remove the last WAE from your network, you can also disable WAE support

on the router. However, this action is not necessary because leaving WAE support

enabled when there are no WAEs attached has no effect on the router’s

performance.

To replace a WAE, remove it from the network, and then install a new WAE and

configure it using the same configuration parameters (IP address, and so forth)

that you used for the removed WAE.

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Removing or Replacing a WAE

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_{C H A P T E R}4

Installing Hardware Options

This chapter provides basic instructions for installing hardware options in your

Wide Area Application Engine (WAE). These instructions are intended for

technicians who are experienced with setting up Cisco WAE hardware.

This chapter contains the following sections:

•

Removing the Cover and Bezel, page 4-1

Working with Adapters, page 4-3

Completing the Installation, page 4-11

Installing a Hard Disk Drive, page 4-13

Removing the Cover and Bezel

Warning

Before working on a system that has an on/off switch, turn OFF the power and

unplug the power cord. Statement 1

To remove the device top cover, follow these steps:

Step 1

Step 2

Review the information in the “Safety Warnings” section on page 2-1 and the

“Safety Guidelines” section on page 2-4.

Power off the device and all attached devices and disconnect all external cables

and power cords.

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Removing the Cover and Bezel

Step 3

Step 4

Press down on the left and right side latches and pull the device out of the rack

enclosure until both slide rails lock.

Note

You can reach the cables on the back of the device when the device is in

the locked position.

Lift the cover-release latch (labeled 2 in Figure 4-1). Lift the cover off the device

and set the cover aside.

Figure 4-1

Removing the Cover and Bezel

Bezel

Cover release latch

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Working with Adapters

Caution

Step 5

For proper cooling and airflow, replace the cover before turning on the device.

Operating the device for extended periods (over 30 minutes) with the cover

removed might damage device components.

Remove the bezel (labeled 1 in Figure 4-1):

a. Press in on the tabs on the top of the bezel, and rotate the bezel away from the

device front.

b. Store the bezel in a safe place.

Working with Adapters

The WAE 7326 has connectors for up to four PCI adapters on the system board

and PCI riser card. This section provides general information about the system

board, riser card, adapter, and PCI slot configuration specifications, and generic

adapter installation procedures.

Figure 4-2 and Figure 4-3 show the location of the PCI-X adapter expansion slots

on the system board and PCI riser card.

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Working with Adapters

Figure 4-2

System Board

14 13

DIMM 1 (J1)

DIMM 2 (J2)

DIMM 3 (J3)

DIMM 4 (J4)

DIMM 5 (J5)

DIMM 6 (J6)

DIMM 7 (J7)

DIMM 8 (J8)

Microprocessor 1 (J22)

10 Microprocessor 2 (J23)

11 Battery (BH1)

12 VRM 1 (J72)

13 PCI riser card (J73)

14 PCI low-profile card (J18)

1. VRM = voltage regulator module

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Working with Adapters

Figure 4-3

PCI Riser Card

PCI-X slot 3, 64-bit 3.3 V

133 MHz (PCI 3)

PCI-X slot 4, 64-bit 3.3 V 133 MHz

(PCI 4)

Adapter Installation Considerations

Before you install an adapter, review the following information:

•

Locate the documentation that comes with the adapter and follow those

instructions in addition to the instructions in this chapter. If you need to

change the switch or jumper settings on your adapter, follow the instructions

that come with the adapter.

•

PCI slots 1 and 2 support only low-profile adapters.

PCI slots 3 and 4 support standard full-length adapters.

WAE-7326 supports only 3.3 V and universal PCI adapters.

PCI/PCI-X slot 3 and slot 4 are 64-bit slots and support only 3.3-V and

universal PCI adapters.

•

The PCI bus configuration is as follows:

–

Non-hot-plug, 64-bit PCI-X slots 1 and 2 (PCI bus A, 100 MHz)

Non-hot-plug, 64-bit PCI-X slots 3 (PCI bus B, 133 MHz)

Non-hot-plug, 64-bit PCI-X slot 4 (PCI bus C, 133 MHz)

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Working with Adapters

•

The system scans PCI and PCI-X slots 1 through 5 to assign system resources.

The system starts (boots) the system devices in the following order, if you

have not changed the default boot precedence:

–

Integrated Ethernet controller

Integrated SCSI controller (SCSI channel B, then SCSI channel A)

PCI and PCI-X slots 1,2, 3, and 4.

Installing an Adapter

Figure 4-4 shows how to install a PCI or PCI-X adapter.

Figure 4-4

Installing a PCI or PCI-X Adapter

SUPPLIES

WER

VRM

NON

REDUND

VER SPEC

™

ANT

NMI

CPU

CPU/VRM

MISMA

TCH

ASD

PCI

REMIND

TEMP

Adapter retainer

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Chapter 4 Installing Hardware Options

Working with Adapters

To install a PCI or PCI-X adapter, follow these steps:

Step 1

Step 2

Step 3

Review the information in the “Safety Warnings” section on page 2-1, and the

“Safety Guidelines” section on page 2-4.

Power down the device and peripheral devices and disconnect all power cords and

external cables.

Remove the cover. (See the “Removing the Cover and Bezel” section on

page 4-1.)

Step 4

Step 5

Determine which expansion slot you will use for the adapter.

If you are installing an adapter in PCI slot 1 or 2, remove the PCI low-profile card

cage.

If you are installing an adapter in PCI slot 3, 4, or 5, remove the PCI riser card

assembly. (See Figure 4-5.)

Step 6

Slide the expansion-slot cover out of the PCI low-profile card cage or PCI riser

card cage.

Step 7

Step 8

Install the adapter.

Connect any needed cables to the adapter.

Caution

When you route cables, do not block any connectors or the ventilated space

around any of the fans.

Make sure that cables are not routed on top of components under the PCI riser

card cage or the PCI low-profile card cage.

Make sure that cables are not pinched by the server components.

Figure 4-5 shows the cable routing for an adapter installed in the PCI low-profile

card cage.

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Working with Adapters

Note

Remove the PCI riser card cage, the PCI low-profile card cage, and the fan guide

before you route the cables. Reinstall the components when you complete the

cable routing.

Figure 4-5

Cable Routing for the PCI Low-Profile Card Cage

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Working with Adapters

Low profile SCSI adapter

SCSI cable

SCSI cable connector

Figure 4-6 shows the cable routing for an adapter installed in the PCI riser card

cage.

Note

Remove the fan guide before you route the cables. Reinstall the fan guide when

you complete the cable routing.

Step 9

Perform any configuration tasks required for the adapter.

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Working with Adapters

Figure 4-6

Cable Routing for the PCI Riser Card Cage

SCSI adapter

SCSI cable

Step 10 If you have other hardware options to install or remove, do so now.

Step 11 Reinstall the cover.

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Completing the Installation

For instructions on completing the installation, see the “Completing the

Installation” section on page 4-11.

Completing the Installation

To complete your installation, follow these steps:

Step 1

Step 2

Install the top cover.

Install the device in a rack.

For complete rack installation and removal instructions, see Chapter 3, “Installing

the Wide Area Application Engine.”

Caution

Install the device only in a rack cabinet with perforated doors.

Do not leave open spaces above or below an installed server in the rack cabinet.

To help prevent damage to server components, always install a blank filler panel

to cover the open space and to help ensure proper air circulation. See the

documentation that comes with your rack cabinet for more information.

Step 3

Connect the cables and power cords. For information on connecting cables and

power cords, see the “Connecting Cables” section on page 3-12.

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Completing the Installation

Installing the WAE Cover and Bezel

To install the WAE cover and bezel, follow these steps:

Step 1

Step 2

Place the cover release latch (labeled 2 in Figure 4-7) in the open (up) position.

Insert the bottom tabs of the top cover into the matching slots in the device

chassis.

Step 3

Press down on the cover release latch to lock the cover in place.

Figure 4-7

Installing the Cover and Bezel

Bezel

Cover release latch

Step 4

Install the bezel.

a. Align the hooks on the bottom of the bezel with the device.

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Chapter 4 Installing Hardware Options

Installing a Hard Disk Drive

b. Press the bezel toward the device until it clicks into place.

Installing a Hard Disk Drive

Your WAE supports six 1-inch (26 mm) slim, 3.5-inch low-voltage differential

(LVD) hard disk drives installed on Ultra-Slim hard disk drive trays.

Note

All hard disk drives being used in the device should have the same throughput

speed rating. Mixing hard disk drives with different speed ratings will cause all

hard disk drives to operate at the lower throughput speed.

Note

The SCSI ID assigned to each bay is printed on the bezel.

Caution

To maintain proper system cooling, do not operate the device for more than 10

minutes without either a hard disk drive or a filler panel installed in each bay.

To install a hard disk drive in a bay, follow these steps:

Step 1

Step 2

Review the information in the “Safety Warnings” section on page 2-1, and the

“Safety Guidelines” section on page 2-4.

Remove the filler panel (labeled 3 in Figure 4-8) from one of the empty bays by

inserting your finger into the depression at the left side of the filler panel and

pulling it away from the device.

Step 3

Step 4

Place the drive handle in the open position and slide the drive into the bay.

Close the drive handle and reload the appliance. You must reload the appliance for

the software to recognize the hard disk drive.

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Chapter 4 Installing Hardware Options

Installing a Hard Disk Drive

Figure 4-8

Installing a Hard Disk Drive

Drive tray handle

Filler panel

Drive tray assembly

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_{C H A P T E R}5

Troubleshooting the System Hardware

This chapter provides basic troubleshooting information to help you identify

some common problems that might occur with your Wide Area Application

Engine (WAE).

This chapter contains the following sections:

•

Identifying System Problems, page 5-2

Using the System Diagnostic Programs, page 5-5

Checking the Power Subsystem, page 5-11

Troubleshooting the Ethernet Controller, page 5-12

Identifying Problems Using Trouble Indicators and Status LEDs, page 5-15

Undetermined Problems, page 5-25

Symptoms and Solutions, page 5-28

Use the information in this chapter to determine whether a problem originates

with the hardware or the software. For further assistance, contact your service

representative.

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Chapter 5 Troubleshooting the System Hardware

Identifying System Problems

Note

Cisco ACNS software does not support the use of a keyboard or mouse

(Personal System/2 [PS/2] or Universal Serial Bus [USB]) for Linux and ACNS

software troubleshooting. However, the keyboard and mouse are supported by the

BIOS for power-on self-test (POST) and diagnostic programs that are located in

the device ROM.

When console redirection is enabled, all the tests available from a keyboard are

accessible through the console connection as well. (Mouse support, however, is

not available through the console connection.)

You can run all the diagnostics and tests that are supported by the BIOS, with a

few exceptions. Tests for a disk drive, for example, are invalid because the device

does not include a disk drive in the hardware configuration.

Tests for peripheral devices (such as mouse, keyboard, and monitor) and ports

(such as the USB port) that are not supported by ACNS software are also invalid.

Caution

Customer-replaceable components include the Fibre Channel adapter and hard

disk drives. All other components that are not orderable as spare hardware options

can only be replaced by a qualified service technician. Once you have identified

a faulty component, contact Cisco Technical Support. (See the “Obtaining

Documentation” section on page xvii.)

Note

Read the “Working Inside the WAE with the Power On” section on page 2-7

before opening the chassis cover.

Identifying System Problems

To identify system problems, follow these steps:

Step 1

Step 2

Power down the device and all external devices.

Check all cables and power cords. (See the “Checking Connections and Switches”

section on page 5-3.)

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Chapter 5 Troubleshooting the System Hardware

Identifying System Problems

Step 3

Step 4

Step 5

Step 6

Set all display controls on the terminal or display device to the middle position.

Power up all external devices.

Power up the device.

Record any POST error messages that are displayed on the screen. If an error is

displayed, look up the first error in the “POST Error Codes” section on page 5-52.

Step 7

Step 8

Step 9

Check the system error LED on the front panel (see Figure 1-2); if it is on, see the

“System Error LED and the Diagnostic Panel LEDs” section on page 5-33.

Check the system error log. If an error was recorded by the system, see the

“Symptoms and Solutions” section on page 5-28.

Start the diagnostic programs and check for the following responses:

•

One beep

Readable instructions or the main menu

Step 10 Take one of the following actions:

•

If you received both responses, run the diagnostic programs. For information

on how to use the diagnostic programs, see the “Using the System Diagnostic

Programs” section on page 5-5.

If the diagnostic programs were completed successfully and you still suspect

a problem, see the “Undetermined Problems” section on page 5-25.

•

If you did not receive both responses, find the failure symptom in the

“Symptoms and Solutions” section on page 5-28.

Checking Connections and Switches

Improperly set switches and controls and loose or improperly connected cables

are the most likely source of problems for the chassis or other external equipment.

A quick check of all the switches, controls, and cable connections can easily

solve these problems. (See Figure 1-2 for the location of front panel controls

and indicators. See Figure 1-3 for the location of back panel connectors on

the system.)

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Chapter 5 Troubleshooting the System Hardware

Identifying System Problems

To check all the connections and switches, follow these steps:

Step 1

Step 2

Power down the system, including any attached peripherals such as external

drives. Disconnect all the power cables from their electrical outlets.

If the system is connected to a power strip (or power distribution unit), turn the

power strip off and then on again.

Is the power strip receiving power?

Yes. Go to Step 5.

No. Go to Step 3.

Step 3

Step 4

Plug the power strip into another electrical outlet.

Is the power strip receiving power?

Yes. The original electrical outlet probably does not function. Use a different

electrical outlet.

No. Go to Step 4.

Plug a system that you know works into the electrical outlet.

Does the system receive power?

Yes. The power strip is probably not functioning properly. Use another power

strip.

No. Go to Step 5.

Step 5

Step 6

Reconnect the system to the electrical outlet or power strip.

Make sure that all connections fit tightly together.

Power up the system.

Is the problem resolved?

Yes. The connections were loose. You have fixed the problem.

No. Call your service representative. (See the “Obtaining Technical Assistance”

section on page xx.)

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Chapter 5 Troubleshooting the System Hardware

Using the System Diagnostic Programs

The device diagnostic programs are stored in upgradable read-only memory

(ROM) on the system board. These programs are the primary method of testing

the following major components of the device: the system board, Ethernet

controller, RAM, serial ports, and hard disk drives. You can also use the

diagnostic programs to test some external devices. See the “Diagnostic Programs

and Error Messages” section on page 5-7.

If you cannot determine whether a problem is caused by the hardware or by the

software, you can run the diagnostic programs to confirm that the hardware is

working properly.

When you run the diagnostic programs, a single problem might cause several error

messages. When this occurs, work to correct the cause of the first error message.

After the cause of the first error message is corrected, the other error messages

might not occur the next time you run the test.

When troubleshooting, note the following points:

•

If multiple error codes are displayed, diagnose the first error code that is

displayed.

If the computer stops with a POST error, go to the “POST Error Codes”

section on page 5-52 .

If the computer stops and no error message is displayed, go to the

“Undetermined Problems” section on page 5-25.

For power supply problems, see the “Power Supply LED Errors” section on

page 5-50.

For safety information, see Chapter 2, “Preparing to Install the Wide Area

Application Engine.”

For intermittent problems, check the error log.

Diagnostic Tools Overview

The following tools are available to help you identify and resolve

hardware-related problems:

•

POST beep codes and error messages

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Chapter 5 Troubleshooting the System Hardware

Using the System Diagnostic Programs

The power-on self-test (POST) generates beep codes and messages to indicate

successful test completion or the detection of a problem. See the next section,

“POST,” for more information.

•

Error log

The POST error log contains the three most recent error codes and messages

that the system has generated during POST. The system error log contains all

the error messages that were issued during POST.

•

SCSI error messages

For information on SCSI errors, see the “SCSI Errors” section on page 5-60.

Diagnostic programs and error messages

The device diagnostic programs are stored in ROM on the system board.

These programs are the primary method of testing the major components of

your device. See the “Diagnostic Programs and Error Messages” section on

page 5-7 for more information.

•

Light Path Diagnostics

Your device has LEDs to help you identify problems with device components.

These LEDs are part of the Light Path Diagnostics that are built into your

device. By following the path of LEDs, you can quickly identify the type of

system error that occurred. See the “Using Light Path Diagnostics” section on

page 5-21 for more information.

Error symptom charts

These charts list problem symptoms, along with suggested steps to

correct the problems. See the “Error Symptoms” section on page 5-43

for more information.

POST

When you power up the device, it performs a series of tests to check the operation

of device components and some of the hardware options installed in the device.

This series of tests is called the power-on self-test, or POST.

If POST finishes without detecting any problems, a single beep sounds, and the

first screen of your operating system or application program appears.

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Chapter 5 Troubleshooting the System Hardware

Using the System Diagnostic Programs

If POST detects a problem, more than one beep sounds, and an error message

appears on your screen. See the “Beep Symptoms” section on page 5-28 and

“POST Error Codes” section on page 5-52 for more information.

Note

If you have a power-up password or administrator password set, you must enter

the password and press Enter when prompted, before POST will continue.

A single problem might cause several error messages. When this occurs, work to

correct the cause of the first error message. After you correct the cause of the first

error message, the other error messages usually will not occur the next time that

you run the test.

The POST error log contains the three most recent error codes and messages that

the system generated during POST. The system error log contains all messages

issued during POST and all system status messages from the service processor.

You can view the contents of the system error log from the diagnostic programs.

Diagnostic Programs and Error Messages

The device diagnostic programs are stored in upgradable ROM on the system

board. These programs are the primary method of testing the major components

of your device.

Diagnostic error messages indicate that a problem exists; they are not intended to

be used to identify a failing part. Troubleshooting and servicing of complex

problems that are indicated by error messages should be performed by trained

service personnel.

Sometimes the first error to occur causes additional errors. In this case, the device

displays more than one error message. Always follow the suggested action

instructions for the first error message that appears.

The following sections contain the error codes that might appear in the detailed

test log and summary log when the diagnostic programs are run.

The error code format is as follows:

fff-ttt-iii-date-cc-text message

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Chapter 5 Troubleshooting the System Hardware

Using the System Diagnostic Programs

The following are the meanings of the error message elements:

Error Message Element

Explanation

fff

3-digit function code that indicates the function being tested when the error

occurred. For example, function code 089 is for the microprocessor.

ttt

iii

3-digit failure code that indicates the exact test failure that was

encountered. (These codes are for trained service personnel; see the

“Diagnostic Error Codes” section on page 5-37.)

3-digit device ID. (These codes are for trained service personnel; see the

“Diagnostic Error Codes” section on page 5-37.)

date

The date that the diagnostic test was run and the error recorded.

Check value that is used to verify the validity of the information.

Message that indicates the reason for the problem.The format is as follows:

Function Name: Result (test-specific string)

text message

where:

Function Name is the name of the function being tested when the error

occurred. This corresponds to the function code (fff) shown in the error

code format in the previous section.

Result can be one of the following:

•

Passed—This result occurs when the diagnostic test is completed

without any errors.

•

Failed—This result occurs when the diagnostic test discovers an error.

User Aborted—This result occurs when you stop the diagnostic test

before it is complete.

•

Not Applicable—This result occurs when you specify a diagnostic test

for a device that is not present.

Aborted—This result occurs when the test could not proceed, for

example, because of the system configuration.

Warning—This result occurs when a possible problem is reported

during the diagnostic test, such as when a device driver is not found.

Test-specific string—This is additional information that you can use to

analyze the problem.

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Chapter 5 Troubleshooting the System Hardware

Using the System Diagnostic Programs

Starting the Diagnostic Programs

To start the diagnostic programs, follow these steps:

Step 1

Power up the device and watch the console.

Note

To run the diagnostic programs, you must start the device with the highest

level password that is set. That is, if an administrator password is set, you

must enter the administrator password, not the power-up password, to run

the diagnostic programs.

Step 2

Press F2 when this message appears:

F2 for Diagnostics

Step 3

Step 4

Step 5

Enter the appropriate password and then press Enter.

From the top of the window, choose either Extended or Basic.

When the Diagnostic Programs window appears, choose the test that you want to

run from the list that appears. Follow the instructions in the window:

•

Press F1 while running the diagnostic programs to obtain help information.

You also can press F1 from within a help window to obtain online

documentation from which you can choose different categories. To exit from

the help information and return to your last location, press Esc.

If the device stops during testing and you cannot continue, restart the device

and try running the diagnostic programs again. If the problem remains, the

component that was being tested when the device stopped needs to be

replaced.

If you run the diagnostic programs with either no mouse or a USB mouse

attached to your device, you will not be able to navigate between test

categories using the Next Cat and Prev Cat buttons. All other functions

provided by mouse-selectable buttons are also available using the function

keys.

Note

Cisco ACNS software does not support USB peripheral devices.

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Chapter 5 Troubleshooting the System Hardware

Using the System Diagnostic Programs

•

You can view device configuration information (such as system

configuration, memory contents, interrupt request [IRQ] use, direct memory

access [DMA] use, device drivers, and so on) by choosing Hardware Info

from the top of the window.

If the diagnostic programs do not detect any hardware errors but the problem

persists during normal device operations, a software error might be the cause. If

you suspect a software problem, see the information that comes with your

software package.

Viewing the Test Log

When the tests are completed, you can view the test log by choosing Utility >

View Test Log.

Note

You can view the test log only while you are in the diagnostic programs. When

you exit the diagnostic programs, the test log is cleared. The Save Log option in

the diagnostic programs window is not supported because the device does not

support a disk drive.

Viewing Error Logs

Start the diagnostic programs. Choose Hardware Info > System Error Log, and

then follow the instructions in the window.

Viewing Diagnostic Error Message Tables

For descriptions of the error messages that might appear when you run the

diagnostic programs, see the “Diagnostic Error Codes” section on page 5-37.

Note

Depending on your device configuration, some of the error messages might not

appear when you run the diagnostic programs.

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Chapter 5 Troubleshooting the System Hardware

Checking the Power Subsystem

Note

If diagnostic error messages appear that are not listed in the tables, make sure that

your device has the latest levels of BIOS and diagnostics microcode installed.

Checking the Power Subsystem

Power problems can be difficult to solve. For example, a short circuit can exist

anywhere on any of the power distribution buses. Usually a short circuit will cause

the power subsystem to shut down because of an overcurrent condition.

To perform a general procedure for troubleshooting power problems, follow these

steps:

Step 1

Step 2

Power down the device and disconnect all AC power cords.

Check for loose cables in the power subsystem. Also check for short circuits, for

example, if there is a loose screw causing a short circuit on a circuit board.

Step 3

Step 4

Remove adapters and disconnect the cables and power connectors to all internal

and external devices until the device is at the minimum configuration required to

start it.

Reconnect all AC power cords and power up the device. If the device starts up

successfully, replace adapters and devices one at a time until the problem is

isolated. If the device does not start up from the minimal configuration, replace

components of a minimal configuration one at a time until the problem is isolated.

To use this method, it is important to know the minimum configuration required

for a system to start.

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Chapter 5 Troubleshooting the System Hardware

Troubleshooting the Ethernet Controller

Note

The following are the minimum operating requirements:

•

One power supply

Power cage assembly

System board

One microprocessor and voltage regulator module (VRM)

Memory module (with a minimum of two 128-MB DIMMs)

Troubleshooting the Ethernet Controller

This section provides troubleshooting information for problems that might occur

with the 10/100/1000-Mbps Ethernet controller.

Network Connection Problems

If the Ethernet controller cannot connect to the network, check the following

conditions:

•

Make sure that the cable is installed correctly.

The network cable must be securely attached at all connections. If the cable

is attached but the problem remains, try a different cable.

If you set the Ethernet controller to operate at either 100 Mbps or 1000 Mbps,

you must use Category 5 or higher cabling.

•

Determine whether the hub supports autonegotiation. If it does not, try

configuring the integrated Ethernet controller manually to match the speed

and duplex mode of the hub.

Check the Ethernet controller LEDs on the device back panel. (See

Figure 1-3.)

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Chapter 5 Troubleshooting the System Hardware

Troubleshooting the Ethernet Controller

These LEDs indicate whether a problem exists with the connector, cable,

or hub.

–

The Ethernet activity LED is on when the Ethernet controller sends or

receives data over the Ethernet network. If the Ethernet activity LED is

off, make sure that the hub and network are operating and that the correct

device drivers are installed.

–

The Ethernet link status LED is on when the Ethernet controller receives

a link pulse from the hub. If the LED is off, there might be a defective

connector or cable or a problem with the hub.

•

Make sure that you are using the correct device drivers that are supplied with

your device.

•

Check for operating system-specific causes for the problem.

Make sure that the device drivers on the client and the device are using the

same protocol.

•

Test the Ethernet controller.

The method used to test the Ethernet controller depends on which operating

system you are using (see the Ethernet controller device driver README

files).

Ethernet Controller Troubleshooting Chart

Use Table 5-1 to find solutions to 10/100/1000-Mbps Ethernet controller

problems that have definite symptoms.

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Chapter 5 Troubleshooting the System Hardware

Troubleshooting the Ethernet Controller

Table 5-1

Ethernet Troubleshooting Chart

Ethernet Controller

Problem

Actions

Ethernet link status

LED does not work.

Check the following:

•

Make sure that the hub is powered on.

Check all connections at the Ethernet controller and the hub.

Use another port on the hub.

If the hub does not support autonegotiation, manually configure the

Ethernet controller to match the hub.

•

If you manually configured duplex mode, make sure that you also

manually configure the speed.

•

Run diagnostics on the LEDs.

Reseat or replace the adapter.

The Ethernet activity Check the following:

LED does not work.

•

The network might be idle. Try sending data from this device.

Run diagnostics on the LEDs.

Data is incorrect or

sporadic.

Check the following:

•

Make sure that you are using Category 5 or higher cabling when operating

the device at 100 Mbps or 1000 Mbps.

•

Make sure that the cables do not run close to noise-inducing sources such

as fluorescent lights.

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Chapter 5 Troubleshooting the System Hardware

Identifying Problems Using Trouble Indicators and Status LEDs

Table 5-1

Ethernet Troubleshooting Chart (continued)

Ethernet Controller

Problem

Actions

The Ethernet

Check the following:

controller stopped

working when

another adapter was

added to the device.

•

Make sure that the cable is connected to the Ethernet controller.

Make sure that your PCI system BIOS code is current.

Reseat the adapter.

Determine if the interrupt (IRQ) setting assigned to the Ethernet adapter is

also assigned to another device in the system. Use the configuration/setup

utility program to determine if this is the case.

•

Although interrupt sharing is allowed for PCI devices, some devices do not

function well when they share an interrupt with a dissimilar PCI device.

Try changing the IRQ assigned to the Ethernet adapter or the other device.

Reseat or replace the adapter.

The Ethernet

Check the following:

controller stopped

working without

apparent cause.

•

Run diagnostics for the Ethernet controller.

Try a different connector on the hub.

Reseat or replace the adapter.

Identifying Problems Using Trouble Indicators and

Status LEDs

If the system error LED on the front of the device is on, one or more LEDs inside

the device or on the power supply will be on. Your device has LEDs to help you

identify problems with some device components. These LEDs are part of the

Light Path Diagnostics feature built into the device. By following the path of

lights, you can quickly identify the type of system error that occurred.

Your device is designed so that any LEDs that are on remain on when the device

shuts down as long as the AC power source is good and the power supply can

supply +5 VDC current to the device. This feature helps you isolate the problem

if an error causes the device to shut down. (See Table 5-4.)

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Chapter 5 Troubleshooting the System Hardware

Identifying Problems Using Trouble Indicators and Status LEDs

Power Supply LEDs

The AC power LED on the power supply provides status information about the

power supply. Table 5-2 describes the AC power LED.

Table 5-2

Power Supply LED

AC Power LED

Description and Action

The power supply is on and operating correctly.

There is an AC power problem. Possible causes are:

1. There is no AC power to the power supply.

Verify these items:

Off

a. The electrical cord is properly connected to

the device.

b. The electrical outlet functions properly.

2. Disconnect the ribbon cable from connector J25

on the system board. If the AC power LED comes

on, see the “Undetermined Problems” section on

page 5-25.

3. The power supply has failed and needs to be

replaced. Have the system serviced.

System Error LED

If the system error LED on the front of the device is on, one or more LEDs inside

the device might be on. Use the Light Path Diagnostic panel to quickly identify

the type of error that occurred. For LED locations, see Figure 5-1.

Your device is designed so that LEDs remain on when the device shuts down as

long as the power supply is operating properly. This feature helps you to isolate

the problem even if an error causes the device to shut down.

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Chapter 5 Troubleshooting the System Hardware

Identifying Problems Using Trouble Indicators and Status LEDs

Figure 5-1

System Board LED Locations

DIMM 1 Error LED

DIMM 2 Error LED

DIMM 3 Error LED

DIMM 4 Error LED

DIMM 8 Error LED

Microprocessor 1 Error LED

10 Microprocessor 2 Error LED

11 3V Battery Error LED

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Chapter 5 Troubleshooting the System Hardware

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DIMM 5 Error LED

DIMM 6 Error LED

DIMM 7 Error LED

12 NVRAM Battery Error LED

13 System Board Error LED

14 VRM Error LED

Diagnostic Panel LEDs

Figure 5-2 shows the LEDs on the diagnostic panel inside the device. See

Table 5-4 for information about identifying problems using these LEDs.

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Chapter 5 Troubleshooting the System Hardware

Identifying Problems Using Trouble Indicators and Status LEDs

Figure 5-2

Diagnostic Panel LEDs

ISMP

Speaker

Disk drive connector (not

supported)

Remind button

The Light Path Diagnostics LEDs are described in Table 5-3.

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Chapter 5 Troubleshooting the System Hardware

Identifying Problems Using Trouble Indicators and Status LEDs

Note

Depending on your device model, these items might appear in a different order on

the LED panel than what is shown in the figure.

Table 5-3

Diagnostic Panel LEDs

Diagnostic Panel LED

POWER SUPPLY 1

POWER SUPPLY 2

VRM

Description

The power supply in bay 1 failed.

The power supply in bay 2 failed.

An error occurred on microprocessor voltage regulator module

(VRM).

CPU

One or both microprocessors failed, or one is seated in the wrong

socket.

NON-RED

MEMORY

Device power supplies are no longer redundant (applicable only with

the redundant power feature).

Memory failure. One or more dual inline memory modules (DIMMs)

failed.

OVER SPEC

DASD

The system has shut down because of a system overload condition.

The SCSI backplane or a device connected to a SCSI bus failed.

DASD devices are not supported in Cisco ACNS software.

Nonmaskable interrupt occurred.

NMI

PCI BUS A

An error occurred on an adapter in PCI-X slots 1 or 2 or one of the

integrated PCI devices on the system board.

ISMP BUS

PCI BUS B

FAN

Service processor failure.

An error occurred on an adapter in PCI-X slots 3 or 4.

A fan (1, 2, 3, 4, 5, 6, 7, or 8) failed or is operating slowly.

The service processor detected a CPU or VRM mismatch.

An error occurred on an adapter in PCI slot 5.

System temperature exceeded maximum rating.

CPU/VRM MISMATCH

PCI BUS C

TEMP

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Chapter 5 Troubleshooting the System Hardware

Identifying Problems Using Trouble Indicators and Status LEDs

Note

The device supports a maximum of three PCI buses.

Remind Button

You can use the Remind button to place the front panel system error LED into the

Remind mode. By pressing the button, you acknowledge the failure but indicate

that you will not take immediate action. If a new failure occurs, the system error

LED comes on again.

In the Remind mode, the system error LED flashes every 2 seconds. The

system error LED remains in the Remind mode until one of the following

situations occurs:

•

All known problems are resolved.

The system is restarted.

A new problem occurs.

You can use the Remind button to delay device maintenance until a later time.

Also, resetting the system error LED enables the LED to react to another error. If

the LED is still flashing from the first error, it masks additional errors.

Using Light Path Diagnostics

The system error LED on the front of the device is on when certain system errors

occur. If the system error LED on your device is on, use Table 5-4 to help

determine the cause of the error and the action needed. These actions should only

be performed by qualified service personnel.

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Chapter 5 Troubleshooting the System Hardware

Identifying Problems Using Trouble Indicators and Status LEDs

Table 5-4

Light Path Diagnostics

System Error LED

(on the Outside

Front Panel)

Diagnostic Panel

LED

Cause

Action

None

The system error log is 75% Check the system error log

or more full or a PFA alert and correct any problems.

A system error

was detected.

Check to see

which LEDs on

the diagnostic

panel inside the

device are on.

was logged.

Disconnecting the device from all

power sources for at least

20 seconds turns off the

system error LED.

CPU

One of the microprocessors 1. Check the microprocessor

has failed, or a

microprocessor is installed

in the wrong socket.

error LEDs on the system

board. If a microprocessor

error LED is on for a

microprocessor socket that is

empty, the microprocessors

are not installed in the

correct order.

2. If the problem remains, the

microprocessor needs to be

reseated or replaced.

Have the system serviced.

VRM

One of the microprocessor

VRMs has failed.

1. Check the microprocessor

VRM connectors on the

system board to locate the

error LED next to the failing

component.

2. If the problem remains, the

microprocessor VRM needs

to be reseated or replaced.

Have the system serviced.

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Chapter 5 Troubleshooting the System Hardware

Identifying Problems Using Trouble Indicators and Status LEDs

Table 5-4

Light Path Diagnostics (continued)

System Error LED

(on the Outside

Front Panel)

Diagnostic Panel

LED

Cause

Action

MEMORY

A memory error occurred.

1. Check the DIMM error LEDs

on the system board.

2. The DIMM indicated by the

DIMM error LED needs to be

replaced.

Have the system serviced.

PCI BUS A

PCI BUS B

PCI BUS C

An error occurred on PCI

bus A, B, or C. An adapter

in PCI slot 1, 2, 3, 4, or 5 or

the system board caused the

error.

1. Check the adapter slots to

locate the error LED next to

the failing bus.

2. Check the error log for

additional information.

3. If you cannot identify the

problem from the error LED

or information in the error

log, try to identify the failing

adapter by removing one

adapter at a time from PCI

bus A (PCI-X slots 1 or 2),

PCI bus B (PCI-X slots 3 or

4), or PCI bus C (PCI

slot 5) and restarting the

device after each adapter is

removed.

DASD

NMI

A hard disk drive has failed The error pertains to DASD

on SCSI channel B.

devices, which are not supported

in Cisco ACNS software.

A nonmaskable interrupt

occurred. The PCI BUS

LED will probably also be

on.

If the PCI BUS LED is on, follow

the instructions for those LEDs.

If the PCI BUS LED is not on,

restart the device.

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Chapter 5 Troubleshooting the System Hardware

Identifying Problems Using Trouble Indicators and Status LEDs

Table 5-4

Light Path Diagnostics (continued)

System Error LED

(on the Outside

Front Panel)

Diagnostic Panel

LED

Cause

Action

SP BUS

The service processor has

failed.

The service processor needs to be

replaced.

Have the system serviced.

POWER

SUPPLY 1

The power supply in bay 1 The power supply in bay 1 needs

has failed.

to be replaced.

Have the system serviced.

POWER

SUPPLY 2

The power supply in bay 2 The power supply in bay 2 needs

has failed.

to be replaced.

Have the system serviced.

NON-RED

The device is operating in a Note This LED will not be on

nonredundant power mode

and one of these two

conditions exists:

if your device has only

one power supply;

however, the power is not

redundant with only one

power supply installed.

•

Two power supplies are

installed in the device,

and one power supply

has either failed or is

not connected to a

functioning AC

Check the power supply LEDs to

identify the failing power supply.

1. Check the power supply

connections.

electrical outlet.

2. If a power supply has failed,

it needs to be replaced. Have

the system serviced.

The system has

exceeded the power

capabilities of one of

the redundant power

supplies.

3. If neither LED is on, you can

remove optional devices

from the device to restore

redundancy.

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Chapter 5 Troubleshooting the System Hardware

Undetermined Problems

Table 5-4

Light Path Diagnostics (continued)

System Error LED

(on the Outside

Front Panel)

Diagnostic Panel

LED

Cause

Action

FAN

One of the fans has failed or The fan needs to be replaced.

is operating too slowly.

Have the system serviced.

The LED on the failing fan

is on.

Note

A failing fan can

also cause the

TEMP LED to be

on.

TEMP

The system temperature has 1. Check to see whether a fan

exceeded the maximum

rating.

has failed. If it has, the fan

needs to be replaced.

Have the system serviced.

2. Make sure that the room

temperature is not too high.

(See the “Wide Area

Application Engine 7326

Hardware Specifications”

section on page A-1.)

Undetermined Problems

Use the information in this section if the diagnostic tests did not identify the

failure, the devices list is incorrect, or the system is inoperative.

Note

Damaged data in CMOS can cause undetermined problems.

Damaged data in BIOS code can cause undetermined problems.

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Chapter 5 Troubleshooting the System Hardware

Undetermined Problems

Check the LEDs on all the power supplies. If the LEDs indicate the power

supplies are working correctly, follow these steps:

Step 1

Step 2

Step 3

Power down the device.

Be sure the device is cabled correctly.

Remove or disconnect the following devices (one at a time) until you find the

failure (power up the device and reconfigure it each time):

•

Any external devices

Surge suppressor device (on the device)

Modem, printer, mouse, or non-Cisco devices

Each adapter

Disk drives

Memory modules (minimum requirement = 256 MB [two banks of 128-MB

DIMMs])

Note

Any component that is internal to the device, with the exception of

customer-replaceable adapters, must be serviced by a licensed service

technician. Contact your service representative.

Step 4

Power up the device. If the problem remains, suspect the following parts in the

order listed:

a. Power supply

b. Power cage assembly

c. System board

Note

If the problem goes away when you remove an adapter from the system,

and replacing that adapter does not correct the problem, suspect the

system board.

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Chapter 5 Troubleshooting the System Hardware

Undetermined Problems

Note

If you suspect a networking problem and all the system tests pass, suspect

a network cabling problem external to the system.

Problem-Solving Tips

Because of the variety of hardware and software combinations that can be

encountered, use the following information to assist you in identifying the

problems. If possible, have this information available when requesting technical

assistance.

•

Machine type and model

Microprocessor or hard disk upgrades

Failure symptom

–

Do diagnostics fail?

What, when, where; single or multiple systems?

Is the failure repeatable?

Has this configuration ever worked?

If it has been working, what changes were made before it failed?

Is this the original reported failure?

•

Diagnostics type and version level

Hardware configuration

–

Print (print screen) configuration currently in use

BIOS level

•

Operating system software type and version level

To eliminate confusion, identical systems are considered identical only if they

meet all these conditions:

•

Are the exact machine type and models

Have the same BIOS level

Have the same adapters or attachments in the same locations

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Chapter 5 Troubleshooting the System Hardware

Symptoms and Solutions

•

Have the same address jumpers, terminators, and cabling

•

Have the same software versions and levels

Have the same diagnostics code

Have the same configuration options set in the system

Have the same setup for the operating system control files

Comparing the configuration and software setup in working and nonworking

systems often leads to resolution of the problem.

Symptoms and Solutions

This section lists symptoms, errors, and the possible causes. The most likely cause

is listed first. Use this symptom-to-solution index to help you decide which

components your service representative needs to have available when servicing

the system.

The first column of the three-column tables in this section lists the error code or

message, the second column describes the error, and the third column lists one or

more suggested actions or components that need to be reseated or replaced. Use

the table to identify possible causes for the error message and then call your

service representative.

The POST BIOS code displays POST error codes and messages on the screen.

Beep Symptoms

Beep symptoms are short tones or a series of short tones separated by pauses

(intervals without sound). See the examples in the following table.

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Chapter 5 Troubleshooting the System Hardware

Symptoms and Solutions

Beeps

Description

1-2-3

1. One beep

2. A pause (or break)

3. Two beeps

4. A pause (or break)

5. Three beeps

Four continuous beeps

One beep after a successful POST indicates that the system is functioning

properly.

Table 5-5 lists the beep symptoms, describes the error, and suggests causes and

possible actions to solve the problems. The most likely cause of the symptom is

listed first.

Table 5-5

Beep Symptoms

Beep Symptom Error

Cause and Action

1-1-2

Microprocessor register test failed. 1. Check the optional microprocessor (if

installed).

2. Check the microprocessor.

3. Check the system board.

1-1-3

1-1-4

1-2-1

CMOS write/read test failed.

1. Check the battery.

2. Check the system board.

1. Recover the BIOS.

BIOS EEPROM checksum failed.

2. Check the system board.

Check the system board.

Programmable interval timer

failed.

1-2-2

1-2-3

DMA initialization failed.

Check the system board.

DMA page register write/read

failed.

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Chapter 5 Troubleshooting the System Hardware

Symptoms and Solutions

Table 5-5

Beep Symptoms (continued)

Beep Symptom Error

Cause and Action

1-2-4

RAM refresh verification failed.

1. Check the DIMM.

2. Check the system board.

Check the DIMM.

1-3-1

2-1-1

2-1-2

2-1-3

First 64K RAM test failed.

Secondary DMA register failed.

Primary DMA register failed.

Check the system board.

Primary interrupt mask register

failed.

2-1-4

Secondary interrupt mask register Check the system board.

failed.

2-2-1

2-2-2

2-2-3

Interrupt vector loading failed.

Check the system board.

Not applicable.

Keyboard controller failed.

CMOS power failure and

checksum checks failed.

1. Check the battery.

2. Check the system board.

1. Check the battery.

2. Check the system board.

Check the system board.

2-2-4

CMOS configuration information

validation failed.

2-3-1

2-3-2

2-3-3

2-3-4

Screen initialization failed.

Screen memory failed.

Screen retrace failed.

Search for video ROM failed.

The video feature is not supported in the Wide

Area Application Engine 7326.

2-4-1

Video failed; screen believed

operable.

The video feature is not supported in the Wide

Area Application Engine 7326.

3-1-1

3-1-2

3-1-3

Timer tick interrupt failed.

Check the system board.

1. Check the DIMM.

Interval timer channel 2 failed.

RAM test failed above address

OFFFFH.

2. Check the system board.

1. Check the battery.

3-1-4

Time of day clock failed.

2. Check the system board.

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Chapter 5 Troubleshooting the System Hardware

Symptoms and Solutions

Table 5-5

Beep Symptoms (continued)

Beep Symptom Error

Cause and Action

3-2-1

3-2-2

3-2-3

Serial port failed.

Check the system board.

Parallel port failed.

Math coprocessor test failed.

1. Check the microprocessor.

2. Check the system board.

3-2-3

3-3-1

3-3-2

Failure comparing CMOS memory 1. Check the DIMM.

size against actual.

2. Check the battery.

Memory size mismatch occurred.

1. Check the DIMM.

2. Check the battery.

Critical SMBUS error occurred.

1. Check the power cord connection.

Disconnect the device power cord from the

outlet, wait 30 seconds, and retry.

2. Check the system board.

3. Check the DIMMs.

4. Check the power supply.

5. Check the power cage assembly.

6. Check the I2C cable.

3-3-3

No operational memory in system. 1. Check the memory modules.

The memory modules need to be installed

or reseated and then a 3-boot reset needs to

be performed. Contact your service

representative.

2. Check the DIMMs.

3. Check the memory board.

4. Check the system board.

4-4-4

Optional system management

Pertains to a nonavailable hardware option. Not

adapter not installed in slot 1 or not applicable to the device.

functioning correctly.

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Chapter 5 Troubleshooting the System Hardware

Symptoms and Solutions

Table 5-5

Beep Symptoms (continued)

Beep Symptom Error

Cause and Action

Two short

beeps

Information only, the configuration 1. Run diagnostics.

has changed.

2. Run the configuration/setup utility

program.

Three short

beeps

1. Check the DIMM.

2. Check the system board.

1. Check the microprocessor.

One

continuous

beep

2. Check the optional microprocessor (if

installed).

3. Check the system board.

Repeating

short beeps

This error pertains to keyboards, which are not

supported in Cisco ACNS software.

One long and

one short beep

This error pertains to video adapters, which are

not supported in the Wide Area Application

Engine 7326.

One long and

two short beeps

This error pertains to video adapters, which are

not supported in the Wide Area Application

Engine 7326.

One long and

three short

beeps

This error pertains to monitors or video

adapters. These items are not supported in the

Wide Area Application Engine 7326.

Two long and

two short beeps

This error pertains to video adapters, which are

not supported in the Wide Area Application

Engine 7326.

1. CMOS = Complementary Metal Oxide Semiconductor

2. DMA = Direct Memory Access

3. ACNS software does not support keyboards. No keyboard errors are expected; however, if a keyboard error appears during

bootup, contact the Cisco Technical Assistance Center.

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Chapter 5 Troubleshooting the System Hardware

Symptoms and Solutions

No Beep Symptoms

Table 5-6 describes the no beep symptoms.

Table 5-6

No Beep Symptoms

No Beep Symptom Error

Cause and Action

No beep and the

system operates

correctly.

1. Check the speaker cables.

2. Check the speaker.

3. Check the system board.

No beeps occur

after POST is

successfully

completed.

The power-on status is

disabled.

1. Set the start options power-up status to enable.

2. Check the speaker connection.

3. Check the system board.

No AC power.

Power supply AC LED is

off.

1. Check the power cord.

2. Check the power supply. (If two are installed,

swap them to determine if one is defective.)

3. Disconnect the ribbon cable from connector

J25 on the system board. If the AC power LED

comes on, see the “Undetermined Problems”

section on page 5-25.

4. Check the power cage assembly.

No beep and no

video.

The video feature is not supported in the Wide

Area Application Engine 7326.

System will not

start.

Power supply AC LED is on. See the “Power Supply LED Errors” section on

page 5-50.

System Error LED and the Diagnostic Panel LEDs

The system error LED is on when an error is detected. If the system error LED is

on, remove the cover and check the diagnostic panel LEDs. Table 5-3 lists all the

diagnostic panel LEDs followed by the component or action for correcting the

problem. The information in the table is valid only when the system error LED

is on.

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Chapter 5 Troubleshooting the System Hardware

Symptoms and Solutions

When checking the diagnostic panel LEDs, note the following information:

•

If a diagnostic panel LED is on and the front panel system error LED is off,

there is probably an LED problem. Run the LED diagnostics.

•

To locate the LEDs on the system board, see Figure 5-1 on page 5-17.

Check the system error log for additional information before replacing a

component. (See the “Viewing Error Logs” section on page 5-10.)

•

The DIMM error LEDs, microprocessor error LEDs, and VRM error LEDs

on the system board go off when the system is powered down.

Table 5-7 provides the diagnostic panel LED error definitions. The third column

lists one or more suggested actions or components that need to be reseated or

replaced. Use this table to identify possible causes for the error message and then

call your service representative.

Table 5-7

Diagnostic Panel LED Error Definitions

Diagnostic Panel

LED

Description

Cause and Action

All LEDs off

Check system error log for error

condition and then clear the

system error log when the

problem is found.

1. System error log is 75% full; clear the log.

2. PFA alert; check log for failure; clear PFA

alert; disconnect AC power for at least

20 seconds, reconnect, and then power up

the system.

3. Run Light Path Diagnostics.

Fan LED on

The LED next to the failing fan is 1. Failing fan.

on.

2. Check the system board.

1. Failing DIMM.

2. Check the system board.

Memory LED on The LED next to the failing

DIMM is on.

CPU LED on

The LED next to the failing CPU 1. Verify that all microprocessors have

is on.

identical cache sizes, dock speeds, and

clock frequencies.

2. Check microprocessor 1 or 2.

3. Check the system board.

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Chapter 5 Troubleshooting the System Hardware

Symptoms and Solutions

Table 5-7

Diagnostic Panel LED Error Definitions (continued)

Diagnostic Panel

LED

Description

Cause and Action

PCI BUS LED on An error has occurred on a PCI

Bus.

1. Remove all PCI adapters from slots on the

affected bus. (See Figure 5-1 on page 5-17

for bus information, and see the “Working

with Adapters” section on page 4-3.)

2. Check the system board.

VRM LED on

DASD LED on

The LED next to the failing VRM 1. Check the voltage regulator module

is on.

indicated by the VRM LED.

2. Check the microprocessor indicated by the

microprocessor LED.

The LED located next to the drive The error pertains to DASD devices, which are

bay of the failing drive is on.

Check the amber drive LED for

the failing hard drive.

not supported in Cisco ACNS software.

Serviceprocessor The service processor has failed. 1. Unplug the device for 30 seconds, and then

bus LED is on

retry.

2. Reflash or update firmware for the ISMP

and BIOS.

3. Check the system board.

Power supply 1

LED on

When the LED is lit, the power

supply in bay 1 has failed. When

the LED flashes, an invalid

power-supply configuration has

occurred.

1. Check the DC good LED on

power supply 1. If it is off, power supply 1

needs to be replaced.

Have the system serviced.

2. Check the power cage assembly.

Power supply 2

LED on

When the LED is lit, the power

supply in bay 2 has failed. When

the LED flashes, an invalid

power-supply configuration has

occurred.

1. Check the DC good LED on power

supply 2. If it is off, power supply 2 needs

to be replaced.

Have the system serviced.

2. Check the power cage assembly.

1. Restart the device.

NMI LED on

A machine check error has

occurred.

2. Check the system error log.

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Chapter 5 Troubleshooting the System Hardware

Symptoms and Solutions

Table 5-7

Diagnostic Panel LED Error Definitions (continued)

Diagnostic Panel

LED

Description

Cause and Action

Temperature

LED on

The system temperature has

exceeded a threshold level.

1. Ambient temperature must be within

normal operating specifications. See the

Appendix A, “Wide Area Application

Engine 7326 Hardware Specifications.”.

2. Ensure that fans are operating correctly.

3. Ensure that both air baffles are installed.

4. Examine the system error log.

a. System is over recommended

temperature.

Check the information LED panel.

b. System is over recommended

temperature for CPU x (where x is 1 or

2) (CPU LED is also on).

Check CPU x.

Check the system board.

5. If the CPU LED on the diagnostic panel is

also on, one of the microprocessors has

caused the error.

Fan LED on

When the LED is lit, a fan has

failed or is operating too slowly. A

failing fan can also cause the

TEMP LED to be lit.

1. Check individual fan LEDs.

2. Have the respective fan replaced.

3. Check the fan cable.

4. Check the system board.

When the LED flashes, an invalid

fan configuration has occurred.

5. Check the power cage assembly.

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Chapter 5 Troubleshooting the System Hardware

Symptoms and Solutions

Diagnostic Error Codes

In the following error codes, if XXX is 000, 195, or 197, do not replace a

component. The descriptions for these error codes are as follows:

•

000—The test passed.

195—The Esc key was pressed to stop the test.

197—Warning; a hardware failure might not have occurred.

For all remaining error codes, the solution is to check the component or take the

action indicated. Table 5-8 lists all the diagnostic error codes. Use this table to

identify a faulty component, and then call your service representative for

assistance.

Table 5-8

Error Code Definitions

Error Code

Problem

Action

001-XXX-000

001-XXX-001

001-250-000

001-250-001

005-XXX-000

Failed core tests.

Failed system board ECC.

Failed video test.

Check the system board.

The video feature is not supported in the Wide

Area Application Engine 7326.

011-XXX-000

011-XXX-001

014-XXX-000

015-XXX-001

Failed COM1 serial port test.

Failed COM2 serial port test.

Check the system board.

Failed parallel port test.

USB interface not found, board Not applicable. The USB interface is not

damaged.

supported in ACNS software.

015-XXX-015

015-XXX-198

020-XXX-000

Failed USB external loopback Not applicable. The USB interface is not

test.

supported in ACNS software.

USB device connected during

USB test.

Not applicable. USB peripheral devices are not

supported in ACNS software.

Failed PCI interface test.

Check the system board.

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Chapter 5 Troubleshooting the System Hardware

Symptoms and Solutions

Table 5-8

Error Code Definitions (continued)

Error Code

Problem

Action

020-XXX-001

Failed hot-swappable slot 1 PCI 1. Check the PCI hot-swappable latch

latch test.

assembly.

2. Check the system board.

020-XXX-002

020-XXX-003

020-XXX-004

Failed hot-swappable slot 2 PCI 1. Check the PCI hot-swappable latch

latch test.

assembly.

2. Check the system board.

Failed hot-swappable slot 3 PCI 1. Check the PCI hot-swappable latch

latch test.

assembly.

2. Check the system board.

Failed hot-swappable slot 4 PCI 1. Check the PCI hot-swappable latch

latch test.

assembly.

2. Check the system board.

Check the system board.

030-XXX-000

035-XXX-099

Failed internal SCSI interface

test.

1. No adapters were found.

2. If an adapter is installed, recheck the

connection.

035-XXX-S99

035-XXX-SNN

Failed RAID test on PCI slot S. 1. Check the adapter.

S = number of failing PCI slot.

Check system error log before

replacing a FRU.

2. Check the SCSI backplane.

3. Check the cable.

Check system error log before

replacing a FRU.

Hard disk drive with SCSI ID nn on RAID

adapter in PCI slot s.

s = number of failing PCI slot.

nn = SCSI ID of failing fixed

disk.

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Chapter 5 Troubleshooting the System Hardware

Symptoms and Solutions

Table 5-8

Error Code Definitions (continued)

Error Code

Problem

Action

035-253-S99

RAID adapter initialization

failure.

1. ServeRAID adapter in slot s is not

configured properly.

2. Check the cable.

3. Check the SCSI backplane.

4. Check the adapter.

075-XXX-000

089-XXX-001

Failed power supply test.

Failed microprocessor test.

Check the power supply.

1. Check VRM 1 for microprocessor 1.

2. Check the microprocessor 1.

089-XXX-002

Failed optional microprocessor

test.

1. Check VRM 2 for optional

microprocessor 2.

2. Check the optional microprocessor 2.

1. Run the diagnostic test again.

166-198-000

System

Management:

Aborted

Unable to communicate with

ASM . It may be busy. Run the

test again.

2. Correct other error conditions, including

other failed system management tests, and

retry.

3. Disconnect all device and option power

cords from the device, wait 30 seconds,

reconnect, and retry.

4. Check the system board.

166-201-001

System

Management:

Failed

I2C bus error(s). See

SERVPROC and DIAGS entries

in event log.

1. Memory DIMMs need to be reseated. Call

your service representative.

2. Check the memory DIMMs.

3. Check the system board.

166-201-002

System

Management:

Failed

I2C bus error(s). See

SERVPROC and DIAGS entries

in event log.

1. I2C cable between the operator information

panel and the system board (J22) might

need to be reseated. Call your service

representative.

2. Check the diagnostic panel.

3. Check the system board.

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Table 5-8

Error Code Definitions (continued)

Error Code

Problem

Action

166-201-003

System

Management:

Failed

I2C bus error(s). See

SERVPROC and DIAGS entries

in event log.

1. Cables between the system board and the

power supply or power cage assembly

might need to be reseated. Call your service

representative.

2. Check the power cage assembly.

3. Check the system board.

Check the system board.

166-201-004

System

Management:

Failed

I2C bus error(s). See

SERVPROC and DIAGS entries

in event log.

166-201-005

System

Management:

Failed

I2C bus error(s). See

SERVPROC and DIAGS entries

in event log.

1. Memory DIMMs might need to be reseated.

Have your system serviced.

2. Microprocessors might need to be reseated.

Have your system serviced.

3. Check the memory DIMMs.

4. Check the microprocessors.

5. Check the system board.

1. Check the I2C cables.

2. Check the ASM.

166-250-000

System

Management:

Failed

I2C cable is disconnected.

3. Check the system board.

166-260-000

System

Management:

Failed

Restart ASM error. After

restarting, communication was

lost. Unplug and cold boot to

reset ASM.

Disconnect all device and hardware option

power cords from the device, wait 30 seconds,

reconnect, and retry.

166-342-000

System

ASM processor BIST indicates 1. Ensure that you have the latest firmware

failed tests.

levels for the BIOS.

Management:

Failed

2. Disconnect all device and hardware option

power cords from Wide Area Application

Engine, wait 30 seconds, reconnect, and

retry.

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Table 5-8

Error Code Definitions (continued)

Problem

Error Code

Action

166-400-000

System

Management:

Failed

ISMP self-test result failed tests: 1. Reflash or update firmware for ISMP.

x where x = Flash, RAM, or

2. Check the system board.

ROM.

180-XXX-000

Diagnostics LED failure.

Run diagnostic panel LED test for the failing

LED.

180-XXX-001

Failed front LED panel test.

1. Check the operator information panel.

2. Check the system board.

1. Check the diagnostic panel.

2. Check the system board.

1. Check the fan(s).

180-XXX-002

180-361-003

Failed diagnostic LED panel

test.

Failed fan LED test.

2. Check the system board.

Check the system board.

180-XXX-003

180-XXX-005

Failed system board LED test.

Failed SCSI backplane LED test. 1. Check the SCSI backplane.

2. Check the SCSI backplane cable.

3. Check the system board.

201-XXX-0NN

Failed memory test.

1. Check the DIMM location slots 1–6 where

nn = DIMM location.

Note

nn 1 = DIMM 1

nn 2 = DIMM 2

nn 3 = DIMM 3

nn 4 = DIMM 4

2. Check the system board.

1. See error text for failing DIMMs.

2. Check the system board.

1. Check VRM 1.

201-XXX-999

202-XXX-001

Multiple DIMM failure; see

error text.

Failed system cache test.

2. Check microprocessor 1.

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Table 5-8

Error Code Definitions (continued)

Error Code

Problem

Action

202-XXX-002

Failed system cache test.

1. Check VRM 2.

2. Check microprocessor 2.

Not applicable. No disk drive installed.

206-XXX-000

215-XXX-000

Failed disk drive test.

Failed IDE CD-ROM drive test. 1. Check the CD-ROM drive cables.

2. Check the CD-ROM drive.

3. Check the system board.

217-198-XXX

Could not establish drive

parameters.

1. Check cable and termination.

2. Check the SCSI backplane.

3. Check the hard disk.

Check hard disk 1.

217-XXX-000

217-XXX-001

217-XXX-002

217-XXX-003

217-XXX-004

217-XXX-005

264-XXX-0NN

264-XXX-999

Failed BIOS hard disk test.

Failed BIOS hard disk test

Check hard disk 2.

Check hard disk 3.

Check hard disk 4.

Check hard disk 5.

Check hard disk 6.

Failed tape drive test

Not applicable. No tape drive installed.

Errors on multiple tape drives,

see error text for more

information.

301-XXX-000

405-XXX-000

Failed keyboard test.

Not applicable.

Failed Ethernet test on controller 1. Verify that Ethernet is not disabled in the

on the system board.

BIOS.

2. Check the system board.

405-XXX-00N

415-XXX-000

Failed Ethernet test on adapter in 1. Check the adapter in PCI slot n.

PCI slot n.

2. Check the system board.

Failed modem test.

Not applicable. No modem installed.

1. USB = Universal Serial Bus. ACNS software does not support USB peripheral devices.

2. RAID = redundant array of inexpensive disks.

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3. FRU = field-replaceable unit.

4. ASM = advanced system management adapter.

5. BIST = built-in self-test.

6. ACNS software does not support disk drives. No disk drive errors are expected; however, if a disk drive error appears during

bootup, contact the Cisco Technical Assistance Center.

7. ACNS software does not support tape drives. No tape drive errors are expected; however, if a tape drive error appears during

bootup, contact the Cisco Technical Assistance Center.

8. ACNS software does not support keyboards. No keyboard errors are expected; however, if a keyboard error appears during

bootup, contact the Cisco Technical Assistance Center.

9. ACNS software does not support modems. No modem errors are expected; however, if a modem error appears during bootup,

contact the Cisco Technical Assistance Center.

Error Symptoms

You can use the error symptom tables to find solutions to problems that have

definite symptoms.

If you cannot find the problem in the error symptom tables, go to the “Starting the

Diagnostic Programs” section on page 5-9 to test the device.

If you have just added new software or a new hardware option and your device is

not working, complete the following steps before using the error symptom tables:

Step 1

Step 2

Step 3

Remove the software or hardware option that you just added.

Run the diagnostic tests to determine if your device is running correctly.

Reinstall the new software or new hardware option.

In the following tables (Table 5-9 to Table 5-19), the first entry in the “Cause and

Action” column is the most likely cause of the symptom.

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Table 5-9

Symptom

CD-ROM Drive Problems

Cause and Action

CD-ROM drive is not

recognized.

1. Verify the following items:

a. The IDE channel to which the CD-ROM drive is attached

(primary or secondary) is enabled in the configuration/setup

utility program.

Note

On a device with a single IDE channel, only the primary

channel can be used.

b. All cables and jumpers are installed correctly.

c. The correct device driver is installed for the CD-ROM drive.

2. Run CD-ROM drive diagnostics.

3. Check the CD-ROM drive.

Table 5-10

Expansion Enclosure Problems

Symptom

Cause and Action

The SCSI expansion enclosure Verify the following items:

used to work but does not

1. The cables for all external SCSI options are connected correctly.

work now.

2. The last option in each SCSI chain, or the end of the SCSI cable,

is terminated correctly.

3. Any external SCSI option is turned on. You must turn on an

external SCSI hardware option before powering on the device.

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Table 5-11

Hard Disk Drive Problems

Cause and Action

Symptom

Not all drives are recognized

by the hard disk drive

diagnostic test (fixed disk

test).

1. Remove the first drive not recognized and try the hard disk drive

diagnostic test again.

2. If the remaining drives are recognized, the drive that you removed

needs to be replaced.

System stops responding

during hard disk drive

diagnostic test.

1. Remove the hard disk drive being tested when the device stopped

responding and try the diagnostic test again.

2. If the hard disk drive diagnostic test runs successfully, the drive

that you removed needs to be replaced.

Table 5-12

General Problems

Symptom

Cause and Action

Problems such as broken cover Broken component. Call your service representative.

locks or indicator LEDs not

working.

Table 5-13

Intermittent Problems

Symptom

Cause and Action

A problem occurs only

occasionally and is difficult to

detect.

1. Verify the following items:

a. All cables and cords are connected securely to the rear of the

device and attached hardware options.

b. When the device is powered on, air is flowing from the rear

of the device at the fan grille. If there is no airflow, the fan is

not working. This causes the device to overheat and shut

down.

c. Ensure that the SCSI bus and devices are configured correctly

and that the last external device in each SCSI chain is

terminated correctly.

2. Check the system error log.

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Table 5-14

Symptom

Memory Problems

Cause and Action

The amount of system

memory displayed is less than

the amount of physical

memory installed.

1. Verify the following items:

a. The memory modules are seated properly.

b. The correct type of memory has been installed.

c. All banks of memory on the DIMMs are enabled. The device

might have automatically disabled a DIMM bank when it

detected a problem, or a DIMM bank could have been

manually disabled.

2. Check the POST error log for error message 289:

a. If the DIMM was disabled by a system management interrupt

(SMI), the DIMM needs to be replaced. Have the system

serviced.

b. If the DIMM was disabled by the user or by POST, follow

these steps:

–

Start the configuration/setup utility program.

Enable the DIMM.

Save the configuration and restart the device.

3. Check the DIMM.

4. Check the system board.

Table 5-15

Microprocessor Problems

Symptom

Cause and Action

The device emits a continuous 1. Verify that the startup microprocessor is seated properly.

tone during POST. (The

startup [boot] microprocessor

is not working properly.)

2. Check the startup microprocessor.

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Table 5-16

Hardware Option Problems

Symptom

Cause and Action

A hardware option that was

just installed does not work.

1. Verify the following items:

a. The hardware option is designed for the device.

b. You followed the installation instructions that came with the

hardware option.

c. The hardware option is installed correctly.

d. You have not loosened any other installed hardware options

or cables.

e. You updated the configuration information in the

configuration/setup utility program. Whenever a hardware

option is changed, you must update the configuration.

2. Check the hardware option that you just installed.

A hardware option that used to 1. Verify that all of the hardware options and cable connections are

work does not work now.

secure.

2. If the hardware option comes with its own test instructions, use

those instructions to test the option.

3. If the failing hardware option is a SCSI option, verify these items:

a. The cables for all external SCSI options are connected

correctly.

b. The last hardware option in each SCSI chain, or the end of the

SCSI cable, is terminated correctly.

c. Any external SCSI option is turned on. You must turn on an

external SCSI option before powering on the device.

4. Check for a failing hardware option.

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Table 5-17

Symptom

Power Problems

FRU or Action

The device does not power up. 1. Verify the following items:

a. The power AC LEDs are on.

b. The power cables are properly connected to the device.

c. The electrical outlet functions properly.

d. The type of memory installed is correct.

e. If you just installed a hardware option, remove it, and restart

the device. If the device now powers up, you might have

installed more hardware options than the power supply

supports.

2. If LEDs for CPUs or VRMs are on, verify these items:

a. A VRM is populated for each microprocessor.

b. All microprocessors have identical cache sizes, dock speeds,

and clock frequencies.

c. Override the front panel push button by turning on switch 7

of SW1; if power comes on, then there is a service processor

error and the power reset card needs to be replaced.

3. See the “Undetermined Problems” section on page 5-25.

The device does not power

down.

1. Determine whether you are using an ACPI or non-ACPI

operating system. If you are using a non-ACPI operating system:

a. Press Ctrl+Alt+Delete.

b. Power down the system by holding the power control button

for 4 seconds.

c. If the device fails during BIOS POST and the power control

button does not work, remove the AC power cord.

2. If the problem remains or if you are using an ACPI-aware

operating system, suspect the system board.

1. APCI = Advanced Configuration and Power Interface.

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Table 5-18

Serial Port Problems

Symptom

FRU or Action

The number of serial ports

identified by the operating

system is less than the number

of serial ports installed.

1. Verify the following items:

a. Each port is assigned a unique address by the

configuration/setup utility program and none of the serial

ports is disabled.

b. The serial port adapter, if you installed one, is seated

properly.

2. Check for failing serial port adapter.

A serial device does not work. 1. Verify the following items:

For more information about

a. The device is compatible with the WAE.

the serial port, see the “Serial

Port Connector” section on

page 1-13.

b. The serial port is enabled and is assigned a unique address.

c. The device is connected to the correct port (see the

“Input/Output Ports and Connectors” section on page 1-11).

2. Check for a failing serial device.

3. Check the serial adapter, if installed.

4. Check the system board.

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Table 5-19

Software Problems

Cause and Action

Symptom

Suspected software problem.

1. To determine if problems are caused by the software, verify the

following items:

a. Your device has the minimum memory needed to use the

software. For memory requirements, see the information that

comes with the software.

Note

If you have just installed an adapter or memory, you might

have a memory address conflict.

b. The software is designed to operate on your device.

c. Other software works on your device.

d. The software that you are using works on another device.

If you received any error messages when using the software

program, see the information that comes with the software for

a description of the messages and suggested solutions to the

problem.

2. If you have verified these items and the problem remains, contact

your place of purchase.

Power Supply LED Errors

Use the information in this section to identify power supply problems.

Warning

Only trained and qualified personnel should be allowed to install, replace, or

service this equipment. Statement 1030

The following items are necessary for the DC good LED to be on:

•

Power supply

Power cage assembly

System board (switch 7 of SW1 should be set to bypass the power switch;

contact your service representative for assistance)

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Table 5-20 lists and describes the power supply LED error codes.

Power Supply Error LEDs

Table 5-20

AC Good LED

DC Good LED

Description

Cause and Action

Off

No power to system or AC 1. Check AC power to the

problem.

system.

2. Disconnect the ribbon cable

from connector J25 on the

system board. If the AC power

LED comes on, see the

“Undetermined Problems”

section on page 5-25.

3. Check the power supply.

Off

Standby mode or DC

problem.

1. Check the system board cable

connectors J4 and J10. Move

switch 7 of SW1 to bypass

power control. If the DC good

LED is on, press

Ctrl+Alt+Delete. Watch the

console for any POST errors.

Check the system error log for

any listed problems. If the

system starts with no errors,

your service technician should

reseat or replace the following

items:

a. Power switch assembly

b. System board

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Table 5-20

Power Supply Error LEDs (continued)

AC Good LED

DC Good LED

Description

Cause and Action

Off

(continued)

2. Remove the adapters and

disconnect the cables and

power connectors to all

internal and external devices.

Power up the system. If the DC

good LED is on, replace the

adapters and devices one at a

time until you isolate the

problem.

3. Check the power supply.

4. Check the power cage

assembly.

5. Check the system board.

Power is working properly. No action is required.

POST Error Codes

In the error codes in Table 5-21, X can be any number or letter.

Table 5-21

POST Error Codes

Error Code Symptom

Cause and Action

062

Three consecutive startup failures

using the default configuration.

1. Run the configuration/setup utility program.

2. Check the battery.

3. Check the system board.

4. Check the microprocessor.

Check the system board.

101, 102

106

System and processor error.

Check the system board.

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Table 5-21

POST Error Codes (continued)

Error Code Symptom

Cause and Action

111

114

129

Channel check error.

1. Check the memory DIMM.

2. Check the system board.

1. Check for failing adapter.

2. Run diagnostics.

Adapter read-only memory error.

Internal cache error.

1. Check the microprocessor.

2. Check the optional microprocessor (if

installed).

151

Real-time clock error.

1. Run diagnostics.

2. Check the battery.

3. Check the system board.

1. Check the battery.

161

162

Real-time clock battery error.

Device configuration error.

2. Check the system board.

1. Check the battery.

Note

Be sure to load the default

settings and any additional

desired settings, and then

save the configuration.

2. Check for failing device.

3. Check the system board.

163

164

Real-time clock error.

Memory configuration changed.

Hardware error.

1. Check the battery.

2. Check the system board.

1. Check the DIMM.

2. Check the system board.

Check the system board.

175

176

Computer cover or cable cover was Check the system board.

removed without a key being used.

177, 178

184

Security hardware error.

Check the system board.

Power-up password damaged.

185

Drive startup sequence information Check the system board.

corrupted.

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Table 5-21

POST Error Codes (continued)

Error Code Symptom

Cause and Action

186

Security hardware control logic

Check the system board.

failed.

187

188

189

VPD serial number not set.

Bad EEPROM CRC #2.

Check the system board.

Check your passwords.

An attempt was made to access the

device with invalid passwords.

201

Memory test error.

1. Check the DIMM.

If the device does not have the latest 2. Check the system board.

level of BIOS installed, update the

BIOS to the latest level and run the

diagnostic program again.

229

262

Cache error.

1. Check the microprocessor.

2. Check the optional microprocessor (if

installed).

DRAM parity configuration error.

DIMM disabled by POST or user.

1. Check the battery.

2. Check the system board.

289

301

Check for a disabled DIMM, if not disabled by

the user.

Keyboard or keyboard controller

Not applicable.

error.

303

602

604

605

662

762

Keyboard controller error.

Not applicable.

Invalid disk boot record.

The device does not support a disk drive.

1. Check the battery.

Disk drive error.

Unlock failure.

Disk drive configuration error.

Coprocessor configuration error.

2. Check the microprocessor.

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Table 5-21

POST Error Codes (continued)

Error Code Symptom

Cause and Action

962

Parallel port error.

1. Disconnect the external cable on the parallel

port.

2. Check the system board.

11XX

1301

System board serial port 1 or 2 error. 1. Disconnect the external cable on the serial

port.

2. Check the system board.

I2C cable to front panel not found.

1. Check the cable.

2. Check the front panel.

3. Check the power switch assembly.

4. Check the system board.

1. Check the cable.

1302

1303

I2C cable from system board to

power up and reset switches not

found.

2. Check the power switch assembly.

3. Check the system board.

1. Check the cable.

I2C cable from system board to

power backplane not found.

2. Check the power cage assembly.

3. Check the system board.

1. Check the power switch assembly.

2. Check the system board.

1304

1600

I2C cable to diagnostic LED board

not found.

The system management processor is 1. Complete the following steps before replacing

not functioning.

a FRU:

a. Ensure that a jumper is not installed on

J34.

b. Remove the AC power to the device, and

wait 20 seconds.

c. Reconnect the AC power and wait

30 seconds.

d. Power up the device.

2. Check the system board.

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Table 5-21

POST Error Codes (continued)

Error Code Symptom

Cause and Action

The system is able to communicate to 1. Complete the following steps before replacing

1601

the system management processor,

but the system management

processor failed to respond at the

start of POST.

a FRU:

a. Remove the AC power to the device, and

wait 20 seconds.

a. Reconnect the AC power and wait

30 seconds.

b. Power up the device.

c. Flash update the system management

processor.

2. Check the system board.

1602

1762

Cable for optional service processor Disconnect all device and hardware option power

adapter not installed.

cords from the device, wait 30 seconds, reconnect,

and retry.

Hard disk configuration error.

1. Check the hard disk drive.

2. Check the hard disk cables.

3. Check the hard disk adapter.

4. Check the SCSI backplane.

5. Check the system board.

1. Check the hard disk cables.

2. Run diagnostics.

178X

1800

Fixed disk error.

3. Check the hard disk adapter.

4. Check the hard disk drive.

5. Check the system board.

1. Check for failing adapter.

2. Check the system board.

No more hardware interrupts

available for PCI adapter.

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Table 5-21

POST Error Codes (continued)

Error Code Symptom

Cause and Action

1962

Drive does not contain a valid boot

1. Verify that a startable operating system is

sector.

installed.

2. Run diagnostics.

3. Check the hard disk drive.

4. Check the SCSI backplane.

5. Check the cable.

6. Check the system board.

2400

2462

5962

Video controller test failure.

The video feature is not supported in the Wide

Area Application Engine 7326.

Video memory configuration error.

The video feature is not supported in the Wide

Area Application Engine 7326.

IDE CD-ROM drive configuration

error.

1. Check the CD-ROM drive.

2. Check the CD-ROM power cable.

3. Check the IDE cable.

4. Check the system board.

5. Check the battery.

8603

Pointing device error.

This feature is not supported in Cisco ACNS

software.

0001200

Machine check architecture error.

1. Check microprocessor 1.

2. Check optional microprocessor 2.

1. Check the microprocessor.

2. Check the system board.

00012000 Microprocessor machine check.

00019501 Microprocessor 1 is not functioning. 1. Check VRM and microprocessor LEDs.

2. Check VRM 1.

3. Check microprocessor 1.

4. Check the system board.

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Symptoms and Solutions

Table 5-21

POST Error Codes (continued)

Error Code Symptom

Cause and Action

00019502 Microprocessor 2 is not functioning. 1. Check VRM and microprocessor LEDs.

2. Check VRM 2.

3. Check the microprocessor 2.

00019701 Microprocessor 1 failed.

00019702 Microprocessor 2 failed.

1. Check microprocessor 1.

2. Check the system board.

1. Check microprocessor 2.

2. Check the system board.

00180100 A PCI adapter has requested memory 1. Reorder the adapters in the PCI slots. It is

resources that are not available.

important that your startup device is

positioned early in the startup device order so

that it is run by POST.

2. Ensure that the PCI adapter and all other

adapters are set correctly in the

configuration/setup utility program. If the

memory resource settings are not correct,

change the settings.

3. If all memory resources are being used, you

might need to remove an adapter to make

memory available for the PCI adapter.

Disabling the adapter BIOS on the adapter

might correct the error. (Refer to the

documentation provided with the adapter.)

00180200 No more I/O space available for PCI 1. Check the adapter.

adapter.

2. Check the system board.

00180300 No more memory (above 1 MB) for

PCI adapter.

1. Check the adapter.

2. Check the system board.

00180400 No more memory (below 1 MB) for 1. Move the failing adapter to slot 1.

PCI adapter.

2. Check the adapter.

3. Check the system board.

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Chapter 5 Troubleshooting the System Hardware

Symptoms and Solutions

Table 5-21

POST Error Codes (continued)

Error Code Symptom

Cause and Action

00180500 PCI option ROM checksum error.

1. Remove the failing PCI card.

2. Check the system board.

1. Move the failing adapter to slot 1.

2. Check the adapter.

00180600 PCI to PCI bridge error.

3. Check the system board.

1. Check the system board.

2. Check the PCI card.

00180700, General PCI error.

00180800

00181000 PCI error.

1. Check the adapter.

2. Check the system board.

1. Check the system board.

2. Check the microprocessor.

01295085 ECC checking hardware test error.

01298001 No update data for microprocessor 1. 1. Ensure that all processors have the same cache

size.

2. Check microprocessor 1.

01298002 No update data for microprocessor 2. 1. Ensure that all processors have the same cache

sizes, dock speeds, and clock frequencies.

2. Check microprocessor 2.

01298101 Bad update data for

microprocessor 1.

1. Ensure that all processors have the same cache

sizes, dock speeds, and clock frequencies.

2. Check microprocessor 1.

01298102 Bad update data for

microprocessor 2.

1. Ensure that all processors have the same cache

sizes, dock speeds and clock frequencies.

2. Check microprocessor 2.

1. Check the hard disk drive.

2. Check the SCSI backplane.

3. Check the cable.

19990301 Hard disk sector error.

4. Check the system board.

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Chapter 5 Troubleshooting the System Hardware

Symptoms and Solutions

Table 5-21

POST Error Codes (continued)

Error Code Symptom

Cause and Action

19990305 Hard disk sector error, no operating Install operating system on the hard disk.

system installed.

19990650 AC power has been restored.

1. Check the power cable.

2. Check for interruption of power.

1. ACNS software does not support keyboards. No keyboard errors are expected; however, if a keyboard error appears during

bootup, contact the Cisco Technical Assistance Center.

2. ACNS software does not support disk drives. No disk drive errors are expected; however, if a disk drive error appears during

bootup, contact the Cisco Technical Assistance Center.

Service Processor Error Codes

When viewed from POST, service processor error codes appear in hexadecimal

form (generally beginning with A2, A3, A4, A5, A6, A7, AD, AE, or E1).

However, when viewed from the system error log, the messages appear as text. To

identify a possible error condition for the service processor, see the system error

log. (See the “Diagnostic Programs and Error Messages” section on page 5-7.)

SCSI Errors

Note

If your device does not have a hard disk drive, ignore any message that indicates

that the BIOS is not installed.

Table 5-22 describes possible SCSI errors.

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Table 5-22

SCSI Errors

SCSI Error Causes

Action

All SCSI errors. One or more of the

1. External SCSI devices must be turned on before you

following might be causing the problem:

power up the device.

•

A failing SCSI device

(adapter, drive, controller)

2. Make sure that the cables for all external SCSI

devices are connected correctly.

An improper SCSI configuration or

SCSI termination jumper setting

3. If you have attached an external SCSI device to the

device, make sure that the external SCSI termination

is set to automatic.

Duplicate SCSI IDs in the same SCSI

chain

4. Make sure that the last device in each SCSI chain is

terminated correctly.

A missing or improperly installed

SCSI terminator

5. Make sure that the SCSI devices are configured

correctly.

•

A defective SCSI terminator

An improperly installed cable

A defective cable

Temperature Error Messages

Table 5-23 describes the temperature error messages.

Table 5-23

Temperature Error Messages

Message

Action

Power supply x Temperature Fault

(level—critical; power supply x had

overtemperature condition)

Ensure that the system is being properly cooled; see

“System Reliability Considerations” section on page 2-6.

Power supply x needs to be replaced. Have the system

serviced.

System board is over recommended

temperature

Ensure that the system is being properly cooled; see the

“System Reliability Considerations” section on page 2-6.

(level—warning; system board is over

recommended temperature)

The system board needs to be replaced. Have the

system serviced.

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Chapter 5 Troubleshooting the System Hardware

Symptoms and Solutions

Table 5-23

Temperature Error Messages (continued)

Message

Action

System board is under recommended

temperature

(level—warning; system board is under

recommended temperature)

Ambient temperature must be within normal operating

specifications; see the Appendix A, “Wide Area

Application Engine 7326 Hardware Specifications.”.

System over temperature for CPU x

(level—warning; CPU x reporting

overtemperature condition)

Ensure that the system is being properly cooled; see the

“System Reliability Considerations” section on page 2-6.

System under recommended CPU x

temperature (level—warning; system

Ambient temperature must be within normal operating

specifications; see the Appendix A, “Wide Area

reporting undertemperature condition for Application Engine 7326 Hardware Specifications.”.

CPU x)

Fan Error Messages

Table 5-24 describes the fan error messages.

Table 5-24

Fan Error Messages

Message

Action

Fan x failure (level—critical; fan x had a

1. Check connections to fan x.

failure)

2. Fan x needs to be replaced. Have the system serviced.

1. Check connections to fan x.

Fan x fault (level—critical; fan x beyond

recommended RPM range)

2. Fan x needs to be replaced. Have the system serviced.

Fan x outside recommended speed action Fan x needs to be replaced. Have the system serviced.

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Power Error Messages

Table 5-25 describes the power error messages.

Table 5-25

Power Error Messages

Message

Action

Power supply x current share fault (level—critical; Power supply x needs to be replaced. Have the

excessive current demand on power supply x)

system serviced.

Power supply x DC good fault (level—critical;

Power supply x needs to be replaced. Have the

power good signal not detected for power supply system serviced.

Power supply x temperature fault

Power supply x needs to be replaced. Have the

system serviced.

Power supply x removed

No action required: information only.

Power supply x fan fault (level—critical; fan fault Power supply x needs to be replaced . Have the

in power supply x)

system serviced.

Power supply x 12 V fault (level—critical;

overcurrent condition detected)

See the “Checking the Power Subsystem” section

on page 5-11.

Power supply x 3.3 V fault (level—critical; 3.3 V See the “Checking the Power Subsystem” section

power supply x had an error)

on page 5-11.

Power supply x 5 V fault (level—critical; 5 V

power supply x had an error)

See the “Checking the Power Subsystem” section

on page 5-11.

System running nonredundant power

(level—noncritical; system does not have

redundant power)

1. Add another power supply.

2. Remove hardware options from the system.

3. The system can continue to operate without

redundancy protection if Step1 and Step 2 are

not followed.

System under recommended voltage for x

(level—warning; indicated voltage supply under

nominal value; value for x can be +12, –12, or +5)

1. Check connections to the power subsystem.

2. Check the power supply.

3. Check the power cage assembly.

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Symptoms and Solutions

System Shutdown

Use Table 5-26 and Table 5-27 for troubleshooting when experiencing system

shutdown related to voltage or temperature problems.

Table 5-26

Voltage-Related System Shutdown

Error Message

Cause and Action

System shutoff due to x current over max value

See the “Checking the Power Subsystem” section

(level—critical; system drawing too much current on page 5-11.

on voltage x bus)

System shutoff due to xV overvoltage

(level—critical; system shutoff due to x supply

overvoltage)

1. Check the power supply connectors.

2. Check the power supply.

3. Check the power cage assembly.

1. Check the power supply connectors.

2. Check the power supply.

System shutoff due to x undervoltage

(level—critical; system shutoff due to x supply

undervoltage)

3. Check the power cage assembly.

System shutoff due to VRM x overvoltage

The VRM x needs to be replaced. Have the system

serviced.

System shutoff due to excessive (< 240 VAC)

1. See the “Checking the Power Subsystem”

section on page 5-11.

2. Cycle AC power on and off.

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Chapter 5 Troubleshooting the System Hardware

Symptoms and Solutions

Table 5-27

Temperature-Related System Shutdown

Action

Message

System shutoff due to board overtemperature

(level–critical; board is over temperature)

1. Ensure that the system is being properly

cooled; see the “System Reliability

Considerations” section on page 2-6.

2. The board needs to be replaced. Have the

system serviced.

System shutoff due to CPU x overtemperature

(level–critical; CPU x is over temperature)

1. Ensure that the system is being properly

cooled; see the “System Reliability

Considerations” section on page 2-6.

2. CPU x needs to be replaced. Have the system

serviced.

System shutoff due to CPU x undertemperature

(level–critical; CPU x is under temperature)

Ambient temperature must be within normal

operating specifications; see the Appendix A,

“Wide Area Application Engine 7326 Hardware

Specifications.”

System shutoff due to high ambient temperature Ambient temperature must be within normal

(level–critical; high ambient temperature)

operating specifications; see the Appendix A,

“Wide Area Application Engine 7326 Hardware

Specifications.”

System shutoff due to system board under

Ambient temperature must be within normal

temperature (level–critical; system board is under operating specifications; see the Appendix A,

temperature)

“Wide Area Application Engine 7326 Hardware

Specifications.”

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Symptoms and Solutions

Host Built-In Self-Test

Table 5-28 describes the host Built-In Self-Test (BIST) error message.

Table 5-28

Host BIST Error Message

Error Message

Action

Host fail (level—informational; built-in self-test

for the host failed)

1. The microprocessor might need to be

reseated. Contact your service representative.

2. The VRM might need to be reseated. Contact

your service representative.

3. The microprocessor CPU needs to be

replaced. Have the system serviced.

Bus Fault Messages

Table 5-29 describes the bus fault error messages.

Table 5-29

Bus Fault Messages

Bus Fault Message

Cause and Action

Failure reading I2C device.

Check devices on bus 0.

1. Check the memory DIMMs.

2. Check the system board.

Failure reading I2C device.

Check devices on bus 1.

1. The I2C cable between the operator information

panel and the system board (J22) might need to be

reseated. Contact your service representative.

2. Check the operator information panel.

3. Check the system board.

Failure reading I2C device.

Check devices on bus 2.

1. The cable between the system board and the power

supply (power cage assembly) (J10) might need to

be reseated. Contact your service representative.

2. Check the power cage assembly.

3. Check the power supply.

4. Check the system board.

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Symptoms and Solutions

Table 5-29

Bus Fault Messages (continued)

Bus Fault Message

Cause and Action

Failure reading I2C device.

Check devices on bus 3.

Error message pertains to DASD devices, which are

not supported in Cisco ACNS software.

Failure reading I2C device.

Check device on bus 4.

Check the system board.

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_{A P P E N D I X}A

Wide Area Application Engine 7326

Hardware Specifications

This appendix provides hardware specifications for the WAE-7326 appliance and

the optional Cisco WAE inline network adapter. It contains the following sections:

•

Appliance Specifications, page A-1

Adapter Specifications, page A-5

Appliance Specifications

Table A-1 provides a summary of the features and specifications of the Wide Area

Application Engine (WAE) 7326.

Table A-1

WAE 7326 Features and Specification

Specification

Description

Microprocessor

•

2 3.2-GHz Nocona processors

1 MB Level 2 cache

800-MHz front-side bus (FSB)

Note

Use the Configuration/Setup utility program

to determine the type and speed of the

microprocessors.

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Appliance Specifications

Table A-1

WAE 7326 Features and Specification (continued)

Memory

•

Minimum: 512 MB

Maximum: 16 GB

Type: 2-way interleaved PC3200, ECC DDR II

SDRAM, registered DIMMs only

•

Sizes: 256 MB, 512 MB, 1 GB, or 2 GB

CD-ROM

Drives standard

Expansion bays

6 hot-swap, 3.5-inch disk drive bays

1 5.25-inch (13.34-cm) bay (CD-ROM drive

installed)

Hot-swap Fans

•

Minimum: 6

Maximum: 12—Provide redundant cooling

Hot-swap Power supplies 625 watts (100–240 V AC)

•

Minimum: 1

Maximum: 2—Provide redundant power

2 PCI-X non-hot-pluggable 133-MHz/64-bit

Expansion slots

Size

2 PCI-X non-hot-pluggable 100-MHz/64-bit

(low profile)

•

Height: 3.36 in. (85.4 mm)

Depth: 27.64 in. (702.0 mm)

Width: 17.5 in. (443.6 mm)

Weight

Weight: 46.5 lb (21.09 kg) to 64 lb (29.03 kg)

depending upon configuration

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Appliance Specifications

Table A-1

WAE 7326 Features and Specification (continued)

Integrated functions

•

Baseboard management controller

Two Broadcom 10/100/1000 Ethernet

controllers (dual-port design) with Wake on

LAN® support

•

One serial port

One external and one internal Ultra320 SCSI

port (dual-channel controller with integrated

RAID)

Note

The baseboard management controller is

also known as the service processor.

Electrical Input

•

Sine wave input (50 - 60 Hz) required

Input voltage range automatically selected

Input voltage low range:

–

Minimum: 100 V AC

Maximum: 137 V AC

•

Input voltage high range:

–

Minimum: 200 V AC

Maximum: 240 V AC

Input kilovolt-amperes (kVA) approximately:

–

Minimum: 0.36 kVA

Maximum: 0.83 kVA

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Appliance Specifications

Table A-1

WAE 7326 Features and Specification (continued)

Environment

•

Air temperature:

–

Server on: 50 to 95° F (10 to 35° C);

altitude: 0 to 2133 m (6998.0 ft)

–

Server off: 50° to 109.4° F (10° to 43° C);

maximum altitude: 2133 m (6998.0 ft)

•

Humidity

–

Server on: 8% to 80%

Server off: 8% to 80%

Acoustical noise

•

Declared sound power, idle: 6.6 bel

emissions

Declared sound power, operating: 6.6 bel

Heat Output

Minimum configuration: 1230 Btu (360 watts)

Maximum configuration: 2840 Btu (830 watts)

1. These levels were measured in controlled acoustical environments according to the procedures

specified by the American National Standards Institute (ANSI) S12.10 and ISO 7779 and are

reported in accordance with ISO 9296. Actual sound-pressure levels in a given location might

exceed the average values stated because of room reflections and other nearby noise sources. The

declared sound-power levels indicate an upper limit, below which a large number of computers

will operate.

2. In acoustics, logarithm of the ratio of a quantity to a reference quantity of the same kind is called

a level. The base of the logarithm (always ten, unless otherwise specified), the reference quantity,

and the kind of level shall be specified.bel is a unit of level when the base of the logarithm is ten,

and the quantities concerned are proportional to power.

3. Power consumption and heat output vary depending on the number and type of optional features

installed, and the power-management optional features in use.

4. British Thermal Unit

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Adapter Specifications

Table A-2 describes the Fibre Channel adapter specifications.

Table A-2

Fibre Channel adapter

Fibre Channel Adapter Specifications

•

Bus type: Fiber-optic media (shortwave 50-micron)

Bus transfer rate: 2 gigabits per second (Gbps) maximum at half duplex

and 4 Gbps at full duplex

•

Protocols: Supports FCP -SCSI protocol

1. FCP = Fibre Channel Protocol

Table A-3 describes the inline network adapter technical and general

specifications.

Note

The minimum software release required for the inline network adapter is

WAAS 4.0.7.

Table A-3

Inline Network Adapter Specifications

Specification

Description

Copper Gigabit Ethernet Specifications

IEEE standard

Gigabit Ethernet, 1000BASE-T

Fast Ethernet, 100BASE-T

Ethernet, 10BASE-T

Full duplex and half duplex

Autonegotiation

Supports both half-duplex and full-duplex operation in all

operating speeds

Autonegotiates between full-duplex and half-duplex

operations and between 1000-Mbps, 100-Mbps, and

10-Mbps speeds

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Adapter Specifications

Table A-3

Inline Network Adapter Specifications (continued)

Specification

Description

Data transfer rate

1000-Mbps, 100-Mbps, and 10-Mbps speeds per port in

half-duplex mode

2000-Mbps, 200-Mbps, and 20-Mbps speeds per port in

full-duplex mode

General Technical Specifications

Interface standard

PCI v2.2 32/64 bit, 33/66 MHz

PCI-X v1.0 32/64 bit, 66/100/133 MHz

6.6 in. x 4.2 in. (167.64 mm x 106.68 mm)

Universal 64-bit connector

Size

PCI connector

PCI voltage

+12V (minimum 11.4V, maximum 12.6V)

+3.3V (minimum 3.0V, maximum 3.6V)

6.18 oz (175 grams)

Weight

Operating humidity

Operating temperature

Storage temperature

0 to 90 percent, noncondensing

32 to –122 F (0 to 50 C)

–4 to –149 F (–20 to –65 C)

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_{A P P E N D I X}B

Maintaining the Wide Area

Application Engine

Proper use of preventive maintenance procedures can keep the Wide Area

Application Engine (WAE) in good operating condition and minimize the need for

costly, time-consuming service procedures. This chapter contains maintenance

procedures that you should perform regularly.

This chapter covers the tasks required for maintaining a WAE or a WAE farm:

•

Maintaining Your Site Environment, page B-1

Using Power Protection Devices, page B-7

Maintaining Your Site Environment

An exhaust fan in the power supply cools the power supply and system by drawing

air in through various openings in the system and blowing it out the back.

However, the fan also draws dust and other particles into the system, causing

contaminant buildup, which results in an increase in the system’s internal

temperature and interferes with the operation of various system components.

To avoid these conditions, we recommend keeping your work environment clean

to reduce the amount of dust and dirt around the system, thereby reducing the

amount of contaminants drawn into the system by the power supply fan.

This section discusses various environmental factors that can adversely affect

system performance and longevity.

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Appendix B Maintaining the Wide Area Application Engine

Maintaining Your Site Environment

Temperature

Temperature extremes can cause a variety of problems, including premature aging

and failure of chips or mechanical failure of devices. Extreme temperature

fluctuations can cause chips to become loose in their sockets and can cause

expansion and contraction of disk drive platters, resulting in read or write data

errors.

To minimize the negative effects of temperature on system performance, follow

these guidelines:

•

Ensure that the system is operated in an environment no colder than 32° F

(0° C) or hotter than 104° F (40° C).

•

Ensure that the system has adequate ventilation. Do not place it within a

closed-in wall unit or on top of cloth, which can act as insulation. Do not

place it where it will receive direct sunlight, particularly in the afternoon. Do

not place it next to a heat source of any kind, including heating vents during

winter.

Adequate ventilation is particularly important at high altitudes. System

performance may not be optimum when the system is operating at high

temperatures as well as high altitudes.

•

Make sure that all slots and openings on the system remain unobstructed,

especially the fan vent on the back of the system.

Clean the system at regular intervals to avoid any buildup of dust and debris,

which can cause a system to overheat.

If the system has been exposed to abnormally cold temperatures, allow a

2-hour warm-up period to bring it up to normal operating temperature before

turning it on. Failure to do so may cause damage to internal components,

particularly the hard disk drive.

•

If intermittent system failures are noticed, try reseating any socketed chips,

which might have become loose because of temperature fluctuations.

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Appendix B Maintaining the Wide Area Application Engine

Maintaining Your Site Environment

Humidity

High-humidity conditions can cause moisture migration and penetration into the

system. This moisture can cause corrosion of internal components and

degradation of properties such as electrical resistance and thermal conductivity.

Extreme moisture buildup inside the system can result in electrical shorts, which

can cause serious damage to the system.

Each system is rated to operate at 5 to 95 percent relative humidity, with a

humidity gradation of 10 percent per hour. Buildings in which climate is

controlled by air conditioning in the warmer months and by heat during the colder

months usually maintain an acceptable level of humidity for system equipment.

However, if a system is located in an unusually humid location, a dehumidifier can

be used to maintain the humidity within an acceptable range.

Altitude

Operating a system at high altitude (low pressure) reduces the efficiency of forced

and convection cooling and can result in electrical problems related to arcing and

corona effects. This condition can also cause sealed components with internal

pressure, such as electrolytic capacitors, to fail or perform at reduced efficiency.

Each system is rated to operate at a maximum altitude of 6500 feet (2000 meters)

and can be stored at a maximum altitude of 15,000 feet (4570 meters).

Dust and Particles

A clean operating environment can greatly reduce the negative effects of dust and

other particles, which act as insulators and interfere with the operation of a

system’s mechanical components. In addition to regular cleaning, you should

follow these guidelines to deter contamination of the system equipment:

•

Do not permit smoking anywhere near the system.

Do not permit food or drink near the system.

Use dust covers when the system is not in use.

Close windows and outside doors to keep out airborne particles.

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Appendix B Maintaining the Wide Area Application Engine

Maintaining Your Site Environment

Corrosion

The oil from a person’s fingers or prolonged exposure to high temperature or

humidity can corrode the gold-plated edge connectors and pin connectors on

various devices in the system. This corrosion on system connectors is a gradual

process that can eventually lead to intermittent failures of electrical circuits.

To prevent corrosion, you should avoid touching contacts on boards and cards.

Protecting the system from corrosive elements is especially important in moist

and salty environments, which tend to promote corrosion. Also, as a further

deterrent to corrosion, the system should not be used in extreme temperatures, as

explained in the “Temperature” section on page B-2.

Electrostatic Discharge

Electrostatic discharge (ESD) results from the buildup of static electricity on the

human body and certain other objects. This static electricity is often produced by

simple movements such as walking across a carpet. ESD is a discharge of a static

electrical charge that occurs when a person whose body contains such a charge

touches a component in the system. This static discharge can cause components,

especially chips, to fail. ESD is a problem particularly in dry environments where

the relative humidity is below 50 percent.

To reduce the effects of ESD, you should observe the following guidelines:

•

Wear a grounding wrist strap. If a grounding wrist strap is unavailable, touch

an unpainted metal surface on the chassis periodically to neutralize any static

charge.

•

Keep components in their antistatic packaging until they are installed.

Avoid wearing clothing made of wool or synthetic materials.

Electromagnetic and Radio Frequency Interference

Electromagnetic interference (EMI) and radio frequency interference (RFI) from

a system can adversely affect devices such as radio and television (TV) receivers

operating near the system. Radio frequencies emanating from a system can also

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Appendix B Maintaining the Wide Area Application Engine

Maintaining Your Site Environment

interfere with cordless and low-power telephones. Conversely, RFI from

high-power telephones can cause spurious characters to appear on the system’s

monitor screen.

RFI is defined as any EMI with a frequency above 10 kilohertz (kHz). This type

of interference can travel from the system to other devices through the power

cable and power source or through the air like transmitted radio waves. The

Federal Communications Commission (FCC) publishes specific regulations to

limit the amount of EMI and RFI emitted by computing equipment. Each system

meets these FCC regulations.

To reduce the possibility of EMI and RFI, follow these guidelines:

•

Operate the system only with the system cover installed.

Ensure that the screws on all peripheral cable connectors are securely

fastened to their corresponding connectors on the back of the system.

•

Always use shielded cables with metal connector shells for attaching

peripherals to the system.

Magnetism

Because they store data magnetically, hard disk drives are extremely susceptible

to the effects of magnetism. Hard disk drives should never be stored near magnetic

sources such as the following:

•

Monitors

TV sets

Printers

Telephones with real bells

Fluorescent lights

Shock and Vibration

Excessive shock can damage the function, external appearance, and physical

structure of a system. Each system has been designed to operate properly even

after withstanding a minimum of six consecutively executed shock pulses in the

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Appendix B Maintaining the Wide Area Application Engine

Maintaining Your Site Environment

positive and negative x, y, and z axes (one pulse on each side of the system). Each

shock pulse can measure up to 5 gravities (G) for up to 11 milliseconds (ms). In

storage, the system can withstand shock pulses of 20 G for 11 ms.

Excessive vibration can cause the same problems as mentioned earlier for shock,

as well as causing components to become loose in their sockets or connectors.

Systems can be subject to significant vibration when being transported by vehicle

or when operated in an environment with machinery that causes vibration.

Power Source Interruptions

Systems are especially sensitive to variations in voltage supplied by the AC power

source. Overvoltage, undervoltage, and transients (or spikes) can erase data from

memory or even cause components to fail. To protect against these types of

problems, power cables should always be properly grounded and one or both of

the following methods should be used:

•

Use one of the power protection devices described in the “Using Power

Protection Devices” section on page B-7.

•

Place the system on a dedicated power circuit (rather than sharing a circuit

with other heavy electrical equipment). In general, do not allow the system to

share a circuit with any of the following:

–

Copier machines

Air conditioners

Vacuum cleaners

Space heaters

Power tools

Teletype machines

Adding machines

Laser printers

Facsimile machines

Any other motorized equipment

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Appendix B Maintaining the Wide Area Application Engine

Using Power Protection Devices

Besides these appliances, the greatest threats to a system’s supply of power are

surges or blackouts caused by electrical storms. Whenever possible, turn off the

system and any peripherals and unplug them from their power sources

during thunderstorms.

If a blackout occurs—even a temporary one—while the system is turned on, turn

off the system immediately and disconnect it from the electrical outlet. Leaving

the system on may cause problems when the power is restored; all other

appliances left on in the area can create large voltage spikes that can damage

the system.

Using Power Protection Devices

A number of devices are available that protect against power problems such as

power surges, transients, and power failures. The following subsections describe

some of these devices.

Surge Protectors

Surge protectors are available in a variety of types and usually provide a level of

protection commensurate with the cost of the device. Surge protectors prevent

voltage spikes, such as those caused during an electrical storm, from entering a

system through the electrical outlet. Surge protectors, however, do not offer

protection against brownouts, which occur when the voltage drops more than

20 percent below the normal AC line voltage level.

Line Conditioners

Line conditioners go beyond the overvoltage protection of surge protectors. Line

conditioners keep a system’s AC power source voltage at a fairly constant level

and therefore can handle brownouts. Because of this added protection, line

conditioners cost more than surge protectors—up to several hundred dollars.

However, these devices cannot protect against a complete loss of power.

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Appendix B Maintaining the Wide Area Application Engine

Using Power Protection Devices

Uninterruptible Power Supplies

Uninterruptible power supply (UPS) systems offer the most complete protection

against variations in power because they use battery power to keep the system

running when AC power is lost. The battery is charged by the AC power while it

is available, so once AC power is lost, the battery can provide power to the system

for a limited amount of time—from 15 minutes to an hour or so—depending on

the UPS system.

UPS systems range in price from a few hundred dollars to several thousand

dollars, with the more expensive units allowing you to run larger systems for a

longer period of time when AC power is lost. UPS systems that provide only

5 minutes of battery power let you conduct an orderly shutdown of the system, but

are not intended to provide continued operation. Surge protectors should be used

with all UPS systems, and the UPS system should be Underwriters Laboratories

(UL) safety-approved.

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_{A P P E N D I X}C

Using the Configuration/Setup Utility

Program

This appendix describes the Configuration/Setup Utility program and contains the

following sections:

•

About the Configuration/Setup Utility Program, page C-1

Starting the Configuration/Setup Utility Program, page C-2

Configuration/Setup Utility Menu Options, page C-2

About the Configuration/Setup Utility Program

The Configuration/Setup Utility program is part of the basic input/output system

(BIOS) code in your WAE device. Use the Configuration/Setup Utility program

to accomplish the following tasks:

•

View configuration information

View and change assignments for devices and I/O ports

Set the date and time

Set and change passwords

Set and change the startup characteristics of the device and the order of

startup devices (startup-drive sequence)

•

Set and change settings for advanced hardware features

View, set, and change settings for power-management features

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Appendix C Using the Configuration/Setup Utility Program

Starting the Configuration/Setup Utility Program

•

View and clear the error log

Enable USB keyboard and mouse support

Starting the Configuration/Setup Utility Program

To start the Configuration/Setup Utility program, follow these steps:

Step 1

Step 2

Turn on the device.

When the prompt Press F1 for Configuration/Setup appears, press F1.

If you have set both a user (power-on) password and a supervisor (administrator)

password, you must type the supervisor password to access the full

Configuration/Setup Utility menu. If you do not type the supervisor password, a

limited Configuration/Setup Utility menu is available.

Step 3

Step 4

Follow the instructions in the window.

Choose settings to view or change.

Configuration/Setup Utility Menu Options

The following choices are on the Configuration/Setup Utility main menu.

Depending on the version of your BIOS code, some menu choices might differ

slightly from these descriptions.

System Summary

Choose this option to view configuration information, including the type, speed,

and cache sizes of the microprocessors and the amount of installed memory. When

you make configuration changes through other options in the Configuration/Setup

Utility program, the changes are reflected in the system summary; you cannot

change settings directly in the system summary.

This option is on the full and limited Configuration/Setup Utility menu.

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Appendix C Using the Configuration/Setup Utility Program

Configuration/Setup Utility Menu Options

System Information

Choose this option to view information about your device. When you make

changes through other options in the Configuration/Setup Utility program, some

of those changes are reflected in the system information; you cannot change

settings directly in the system information.

This option is on the full Configuration/Setup Utility menu only.

Product Data

Choose this option to view the machine type and model of your device, the serial

number, and the revision level or issue date of the BIOS code stored in electrically

erasable programmable ROM (EEPROM).

Devices and I/O Ports

Choose this option to view or change assignments for devices and input/output

(I/O) ports.

Choose this option to enable or disable integrated SCSI and Ethernet controllers

and all standard ports (such as serial and parallel). If you disable a device, it

cannot be configured, and the operating system will not be able to detect it (this

is equivalent to disconnecting the device). If you disable the integrated Ethernet

controller and no Ethernet adapter is installed, the device will have no Ethernet

capability. If you disable the integrated USB controller, the device will have no

USB capability; to maintain USB capability, make sure that Enabled is selected

for the USB Host Controller and USB BIOS Legacy Support options.

This option is on the full Configuration/Setup Utility menu only.

Start Options

Choose this option to view or change the start options. Startup sequences take

effect when you start the device. The startup sequence specifies the order in which

the device checks devices to find a boot record. The device starts from the first

boot record that it finds.

This option is on the full Configuration/Setup Utility menu only.

Date and Time

Choose this option to set the date and time in the device, in 24-hour format

(hour:minute:second). This option is on the full Configuration/Setup Utility menu

only.

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Appendix C Using the Configuration/Setup Utility Program

Configuration/Setup Utility Menu Options

System Security

Choose this option to set passwords. This option is on the full

Configuration/Setup Utility menu only.

Advanced Setup

Choose this option to change settings for advanced hardware features.

Caution

The device might malfunction if these options are incorrectly configured. Follow

the instructions in the window carefully.

This option is on the full Configuration/Setup Utility menu only.

Power Management

Choose this option to enable or disable the automatic power-on feature.

Error Log

Choose this option to view the three most recent error codes and messages that the

system generated during POST. You can use the arrow keys to move between

pages in the error log. Choose Clear error logs to clear the POST error log.

Save Settings

Choose this option to save the changes you have made in the settings.

Restore Settings

Choose this option to cancel the changes you have made in the settings and restore

the previous settings.

Load Default Settings

Choose this option to cancel the changes you have made in the settings and restore

the factory settings.

Exit Setup

Choose this option to exit from the Configuration/Setup Utility program. If you

have not saved the changes you have made in the settings, you are asked whether

you want to save the changes or exit without saving them.

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I N D E X

installing 4-12

removing 4-1

ACNS software

bus fault error messages 5-66

Content Engine mode 1-5

AC power

specifications A-3

adapters

considerations 4-5

cables

connecting 3-12

inline 1-16

cabling requirements

inline network adapter 1-19

inline network adapter (examples) 1-22

cautions

installing 4-6

PCI bus, identification 4-5

altitude

guidelines B-3

description of xiv

CD-ROM drive

problems 5-44

Configuration/Setup Utility program

using C-1

back panel

LEDs (figure) 1-9

LEDs (table) 1-11

beeps

lack of

troubleshooting 5-33

connections

cables 3-12

power 3-13

troubleshooting 5-3

connectors and ports

inline network adapter 1-18

locations 1-11

beep symptoms 5-28

bezel

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Index

Content Engine

starting 5-9

troubleshooting with 5-5

diagnostics LEDs

Light Path 5-19

diagnostic tools

overview 5-5

document

front panel control buttons 1-6

functional description 1-4

installing 3-5

maintaining B-1

removing or replacing 3-14

control buttons 1-7

conventions

conventions xiii

drives

document xiii

corrosion

installing 4-13

internal 4-13

preventing damage B-4

cover

dust

installing 4-12

preventing damage B-3

removing 4-1

CPU diagnostic panel LED 5-20

electromagnetic interference

See EMI

DASD diagnostic panel LED 5-20

DC power

electrostatic discharge

See ESD

installation precautions 2-6

diagnostic error codes 5-37

diagnostic panel

EMI

preventing effects of B-4

environment

error definitions (table) 5-34

LEDs

maintaining B-1

error codes

figure 5-19

definitions 5-37

format 5-7

table 5-20

diagnostic programs

overview 5-7

error logs

viewing 5-10

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Index

ESD

preventing damage 2-7, B-4

hard disk drive

Ethernet 1 activity LED 1-10

Ethernet 1 link status LED 1-10

Ethernet 2 activity LED 1-10

Ethernet controller

installing 4-13

problems 5-45

hardware

troubleshooting 5-1

hardware option

troubleshooting 5-12

troubleshooting (chart) 5-13

Ethernet port

problems 5-47

host BIST error messages 5-66

humidity

connector pinouts 1-13

expansion enclosure

maintenance guidelines B-3

problems 5-44

I/O connectors 1-11

inline network adapter

cabling examples 1-22

cabling requirements 1-19

description 1-16

specifications A-5

installation

FAN diagnostic panel LED 5-20

fan error messages 5-62

Fibre Channel adapter

connector 1-15

LEDs 1-11

PCI slot 3 (note) 1-11

specifications (table) A-5

filler panel

rack 3-5

tabletop 3-11

hard disk drive bay 4-13

front panel

warnings 2-1

installing

figure 1-6

adapters 4-6

LEDs 1-7

bezel 4-12

cover 4-12

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Index

drives 4-13

non-hot-pluggable adapters 4-6

intermittent problems

troubleshooting 5-45

magnetism

preventing effects of B-5

maintenance B-1 to B-7

memory

problems 5-46

MEMORY diagnostic panel LED 5-20

messages

LEDs

back panel (figure) 1-9

back panel (table) 1-11

checking 3-14

diagnostic 5-7

microprocessor

problems 5-46

description 1-7, 1-10

diagnosing problems using 5-15

diagnostic panel

figure 5-19

network

table 5-20

connection problems 5-12

removing Content Engine from 3-14

NMI diagnostic panel LED 5-20

no beep symptoms 5-33

front panel (table) 1-7

front view 1-6

inline network adapter 1-18

power supply 5-16

rear view 1-9, 1-12, 3-12

troubleshooting 5-15

Light Path Diagnostics

LEDs 5-19

NONREDUNDANT diagnostic panel

LED 5-20

using 5-15, 5-16, 5-21

line conditioners

using B-7

operating requirements

minimum configuration 5-12

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Index

LEDs

table 5-16

troubleshooting with 5-16

problems 5-51

PCI bus configuration 4-5

PCI BUS diagnostic panel LED 5-20

PCI or PCI-X adapters

installing 4-6

specifications A-2

using uninterruptible B-8

ports

POWER SUPPLY 1 diagnostic panel LED 5-20

POWER SUPPLY 2 diagnostic panel LED 5-20

problem solving

and connectors

inline network adapter 1-18

Ethernet

overview 5-1

connecting 1-13

tips 5-27

serial

connecting 1-13

POST

description 5-6

rack installation 3-5

rack requirements 3-2

radio frequency interference

See RFI

error codes 5-52

power

connecting to system 3-13

error messages 5-63

problems 5-48

Remind button

description 5-21

power control button 1-7

power on LED 1-7

power-on self-test

See POST

removing or replacing

Content Engine 3-14

reset button 1-7

RFI

power source interruptions

preventing damage from B-6

power subsystem

troubleshooting 5-11

power supplies

preventing effects of B-4

safety

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Index

general precautions 2-4

safety warnings 2-1

SCSI

tables 5-28

system board LEDs

figure 5-17

adapter boot option 4-6

error codes 5-60

SCSI port

system error LED

description 5-33

troubleshooting with 5-16

system identification LED 1-8

system problems

connector pinout 1-15

serial port

connector pinout 1-14

description 1-13

problems 5-49

identifying 5-2

system reliability 2-6

system shutdown problems 5-64

SERVICE PROCESSOR BUS diagnostic panel

LED 5-20

service processor error codes 5-60

shock

tabletop installation

procedure 3-11

preventing damage B-5

short circuit 5-11

temperature

site environment

error messages 5-61

maintenance guidelines B-2

TEMPERATURE diagnostic panel LED 5-20

temperature-related system shutdown 5-65

test log

maintenance factors B-1

software problems

troubleshooting 5-50

specifications

Fibre Channel adapter (table) A-5

status LEDs 1-9, 1-12, 3-12

troubleshooting 5-15

surge protectors

viewing 5-10

troubleshooting

connections 5-3

diagnostic tools 5-5

Ethernet controller 5-12

LEDs 5-15

using B-7

switches

troubleshooting 5-3

symptoms and solutions

network connections 5-12

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Index

power subsystem 5-11

switches 5-3

WCCP 1-5

Web Cache Communication Protocol. See

WCCP

system hardware 5-1

trouble indicators 5-15

undetermined problems 5-25

using diagnostic programs 5-5

Wide Area Application Engine. See WAE

Wide Area Application Services software. See

WAAS software

working inside Content Engine with power

on 2-7

undetermined problems

troubleshooting 5-25

uninterruptible power supplies

using B-8

vibration

preventing damage B-5

voltage-related system shutdown 5-64

VRM diagnostic panel LED 5-20

WAAS software

description 1-4

WAFS software

File Engine mode 1-5

warnings

installation 2-1

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Index

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